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Best Western Parkway Hotel Toronto North, Richmond Hill

4.0/5  - basé sur 435 notations.
600 Highway 7 E, L4B 1B2, Richmond Hill, Canada - See map
Best Western Parkway Hotel Toronto North - Best Western Parkway Hotel Toronto North is conveniently located on the corner of Hwy. 7 and Leslie just west of Hwy. 404 in Richmond Hill. The Best Western Parkway Hotel Toronto North is ideally located in the center of Richmond Hill. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Parkway Hotel is a newly renovated Richmond Hill, Ontario hotel offering luxurious amenities for the ideal getaway in Canada. Conveniently located off of Highways 404 and 407, the Parkway Hotel Toronto North is only minutes away from Canada's Wonderland, the Toronto Zoo and the Ontario Science Centre. In addition, this Best Western includes the Shoppes of the Parkway, a food court, shopping, and other services on the premises. A variety of local restaurants and shops are also located within walking distance. This CAA three-Diamond rated hotel offers recently renovated rooms that feature free high-speed Internet access, mini refrigerators, microwaves, irons, hairdryers, and in-room movies and video games. The lobby offers access to three pools on-site and free access to a 25,000 square foot athletic club with saunas, steam rooms and whirlpools. There is also a direct connection to the Sheraton Parkway Hotel, which offers guests an assortment of first-rate conveniences. Canada's Wonderland is located only 15 kilometers away, making the Best Western Parway Hotel Toronto North the ideal location to stay while visiting this exciting landmark. The NASCAR Speedpark, Vaughn Mills Shopping Centre, and some of the finest golf courses in eastern Canada also provide other fun-filled excursion options during a stay in the Richmond Hill area. Easy online reservations with excellent hotel amenities make the Best Western Parkway Hotel Toronto North a great choice for lodging in Richmond Hill. Enjoy your stay.

Best Western

Parkway Hotel Toronto North

LABEL_ITINERAIRE

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Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Massage services
    Massage services
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
based on 435 guest reviews
NOTE ISSUED
Excellent
140
Very Good
157
Average
73
Poor
34
Terrible
31
REFER TO NOTICE
Business Business
132
Couples Couples
64
Family Family
171
Friends getaway Friends getaway
30
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Average"

3
06/10/2018

Not much more I can say. Everything was mediocre... overall nothing glaringly terrible and nothing that left me overly impressed. Lobby: disappointing, Amenities: don't know if there is a gym/pool, In room internet was very good, beds were good, rooms were gloomy, cleanliness was average, sink was clogged and a light bulb in the bathroom needed to be changed. Parking spaces were at a premium (shared parking area with the Sheraton next door), young man at check-in being trained was very friendly.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you for the review. I am sorry you were not impressed with your stay. We have many amenities available for our guests, all you have to do is ask! We do have a gym and pool available as well as an on-site restaurant for a full buffet breakfast. Parking can be a challenge as with anywhere in the GTA, however we are pleased to still offer this complimentary. We also have underground parking available with additional spaces. We appreciate your comments and will work towards improving. Have a great day! Warm regards, Melissa

"Great Hotel"

4
21/09/2018

Had a wonderful visit , very clean room and friendly employees- grand kids loved the pool - enjoyed our visit and will now make “ best Western hotels our family holiday hotel “ to use, thank you very much

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, thank you so much for taking the time to review your visit. I am so glad you and your grand children had a great time. We look forward to seeing you again!

"Great Family Stay"

5
19/09/2018

We were moving from NB to ON. Was able to book my room in advance, online with no difficulties. I received exactly what I expected on check in, the service was quick and I was in my rooms right away. The continental breakfast was fantastic and easy to access with high chairs for the little ones. The cleaning staff was friendly and greeted us in the hallway. Many amenities were close, we were able to go out for supper without travelling far. All around it was a fantastic stay.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you so much for choose to stay with us during your big transition. It was great having you and I am so glad to hear we were able to offer you a room that was comfortable and clean in a prime location, close to major highways and restaurants for an easy visit. Have a lovely week! Warm regards, Melissa

"Continuing education/staycation"

4
15/09/2018

Opted to stay here for a 3 day continuing education course. Rather than driving 30 kms during rush hour each way, for 3 days. The hotel sits right beside Sheraton and both hotels have lobby access which was great for copious reason. The customer service experience we had was top notched. Even though the hotel brand is rated 2 to 3 stars albeit the customer service experience pushed it a notched higher. Amenities were plenty to choose from: Badminton, basketball, racquet ball, weights room (that has free weights, elliptical machines in a huge room) and billiards beside a bar to unwind. A couple of hot tubs and an indoor/outdoor swimming pools. Hot buffet breakfast started at 6:30 to 10:30 daily that includes an omelette station to make it more enticing. Our room was on the main floor. Which we had no issues. Pillow top mattresses for the double beds. The washroom was way bigger than the average hotel washrooms I've stayed at. We would stay here again, primarily because of the customer service that these people give their customers. I would advice that you guys check this place out and experienced it yourself.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, thank you so much for writing such a comprehensive review. We are delighted to know you enjoy yourself! All of our staff undergo many hours of training each month to ensure their knowledge on specific hotel information such as loyalty programs are top notch, as well as general hotel and surrounding area information. We are so glad you were able to see the high level of service we strive to provide for each and every guest. We look forward to seeing you again soon! Regards, Melissa

"Only stay at Best Western Parkway if you want to be annoyed by the maids"

1
09/09/2018

We stayed at the hotel after a 1500 km drive to attend a family funeral, so we were tired and not wanting to leave the hotel until check out time which the clerk at the front desk said was 11:00 am. The maid was at our door before we went down for breakfast, after we returned and again before 10:00am so we decided to leave. Being hassled to leave by the maid made for a rough start of the day. My advise is bring your own do not disturb card, because the hotel room did not have one, and maybe that will keep the maid from annoying you before the hotels policy of check out at 11:00 am!

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you very much for leaving your comments. I am so sorry to hear about the problem you experienced with our room attendants. I have passed this note along to our housekeeping manager who will follow up as appropriate. We do appreciate your feedback and hope we will get the opportunity to see you again in the future if your travels bring you back to the area. Warm regards, Melissa

"Best Western Parkway Toronto"

3
04/09/2018

Overall we had a nice stay. People at the athletic club think they own the pool as they asked my 3 yr old and myself to swim on the other side of the outdoor pool. Not impressed! Also, Best Western claims that the breakfast buffet is free and part of the cost yet I had to tip everyday because 1 buffet was worth 17.95. 3 buffets @ 17.95, I felt obligated to tip otherwise I would have looked very cheap. So breakfast was still expensive. It was good but some of the waiters weren't worth the 10 tip to bring you orange juice.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you for completing a survey on tripadvisor. I know you did complete an internal survey as well, so I have connected with you there. To reiterate, our outdoor pool is available to all of our guests as well as some outside patrons, and is free to use at their leisure. As for the breakfast, you are not obligated to tip. As with everywhere, it is based on service provided and your own personal opinion. I hope we will get to see you again in the future Warm regards, Melissa

"A Great Place to Stay in the Toronto Area"

4
01/09/2018

Overall, our stay at this hotel was very good. The staff was always friendly and helpful from the time that we arrived at check-in until our departure six days later. Complimentary breakfast is very good and much appreciated. It's definitely one of the reasons why we always choose to stay at your hotel. We defiinitely would stay at your hotel the next time we are visiting the Toronto area.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you for taking the time to complete a tripadvisor review. Our staff undergo continuous training to ensure we provide our guests with the highest level of customer service we can. We do look forward to seeing you again very soon! Regards, Melissa

"Great stay at the hotel - amazing breakfast and great service!"

4
21/08/2018

We really enjoyed staying at the hotel for a night as a mini vacation. The Best Western is very clean and the staff and cleaners are incredibly nice. They offered us water and freezies upon check in and check out - hotels don't normally do that! Although the thermostat wasn't working in our room, they did replace the AC very quickly - amazing service! Regarding the pools, there was an indoor and outdoor pool -- both were very clean and well kept. There is a third pool that was closed during our stay, however. For breakfast, they had pretty much everything you could imagine including congee which was a nice bonus. One issue was that the ketchup bottle was empty - very minor issue. There was a lot to choose from including fruit, cereal, oatmeal and a variety of toppings, cheese, ham, cheese omelettes, scrambled eggs, bacon, sausage, toast, muffins and bagels (to name a few). There is a starbucks located in the lobby of the Sheraton (which is joined to the Best Western) and there is a Tim Hortons right outside the hotel - so although there is no free coffee in the lobby, there are are two great places to buy it from. I did really hurt my foot by scraping it on a metal piece under the bed - so just be careful with that. Overall it was an amazing stay. The workers were all amazing and very caring. Really enjoyed our stay and we'll definitely return!

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, What an amazing review, thank you for being so detailed and letting everyone know the positives as well as what we can improve upon. It was really great to have you and I hope it won't be too long until we get to welcome you back into our home. Have a lovely day! Regards, Melissa

"One night stay for visit to Wonderland "

3
01/08/2018

I generally try to stay at best western hotels when I travel. I picked this one for price and based on previous reviews. I found the staff to be efficient and helpful. Check in was fast. As others have noted this is an older hotel attached to the Sheraton. I found the quality of the mattresses not as good as other BW I've stayed at. Noise from the hall was loud in the room. For me the biggest disappointment was breakfast. This was shared with the Sheraton. The benefit of this was lots of seating. Overall though the food quality was decidedly average and compared to other BW I found the expectation of a tip for the included breakfast irritating especially given the level of service provided both at the table and to refill items. Lastly I tried to call the front desk numerous times during and immediately after my stay and in most cases nobody picked up. All in all the cost for this hotel was low and I would suggest you get what you pay for.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you so much for taking the time to complete a review. I am really sorry to hear you were not thrilled with your experience and even more shocked to see your biggest disappointment was breakfast! This is one of the best features we have to offer. Breakfast is served in a sit down restaurant and you have a huge breakfast buffet. This is not typical for Best Western hotels, and you have plenty of hot foods to choose from. Additionally, being attached to a Sheraton hotel, we are able to offer you access to many of their amenities for the low rate you are paying at the Best Western! I do hope we will get to see you again to provide a better experience. Regards, Melissa

"Comfortable and well located"

5
23/07/2018

We stayed here as family of three . The rooms were excellent and so was the breakfast.It is Very conveniently located near shopping areas where you can almost anything ranging from diapers to medicine to coffee and bagels !!.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, thank you so much for taking the time to leave your kind comments about the hotel. We are in such an idea location with many shops nearby, and for those places a little bit out of reach, we have public transport directly in front of the hotel. Thanks for joining us, I hope we'll see you again soon! Regards, Melissa

"North Americas best breakfast included with room"

5
18/07/2018

From the moment you arrive to the time you leave the staff could not have done anymore to make this a great place to stay. The best surprise was breakfast from the service to the quality of food everyone at your establishment must truly love the job they do because it shows when they see you and help you.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you so much for such a kind review. I'm so glad you loved the full buffet breakfast we have to offer! This is definitely one of the best perks of visiting us as it is not typical of other Best Western hotels. We have so much to offer (three salt water pools - two indoor, one outdoor pending weather), a huge fitness centre, complimentary parking, and more, all within a central area close to major highways. It's the perfect place to visit and make your home base. I do appreciate your kind comments about our staff and I hope we'll get to see you again soon! Regards, Melissa

"Ad Astra convention "

4
16/07/2018

We stayed for the Ad Astra convention. The room was larger then I expected. Nothing super fancy but I satisfied. We did have a slight problem with the HVAC but the reception desk sent a staff person to our room promply and he sort the issue to our satisfaction.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Thank you so much for your review. I'm so glad you enjoyed the room and how clean it was. We do sometimes have issues within the hotel but we don't know to correct them unless we are told, so thank you! I'm glad we could fix it quickly for you, and I hope you had a great time at your convention.

"Wicked broadway show weekend!"

5
24/06/2018

The room was extremely clean. Staff was helpful and courteous. Bed was comfortable. Micro and fridge. My 10 year old loved the choice of pools, the ping pong and pool tables. My husband and I loved the gym, the convenience store, the Starbucks inside the hotel and the Tim Horton's 10 feet away! The breakfast buffet was amazing! Food was limitless, abundant and fresh and hot! Great deal! Hotel was well kept, clean and safe.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon - Thank you so much for such a lovely review! We are pleased you had an enjoyable visit. We do have everything you need for a comfortable visit, such as a complimentary mini-fridge and microwave in the rooms. We also have three salt-water pools to choose from (one outdoor, pending weather) and many other amenities for our guests to use free of charge. We also have a large upscale breakfast buffet offered at the Sheraton next door which is not typical for other Best Western hotels, so I am glad you took advantage of it and enjoyed it. Hopefully we will get to see you again! Warm regards, Melissa

"Graduation night made special by Justin"

5
22/06/2018

A free upgrade to a beautiful suite, as well as arranged a beautiful tray of goodies for our son's celebration. Thank you Justin for your amazing service and extra special treatment. In my many years of hotel staying, never have I've been privy to this kind of professionalism and kindness. I guarantee Best Western will always be my first choice from now on. Don't think twice about Richmond Hill best western.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you so much for taking the time to leave such a kind review and mention Justin. I am definitely going to share this comment with him so that he can get the recognition he deserves, and I am so glad you and your son had such an enjoyable visit, and congratulations to him on graduating! I do hope we will get the chance to see you again soon if your travels bring you back to Richmond Hill. Warm regards, Melissa

"Good stay nothing special "

2
20/06/2018

No complaints about the hotel but nothing special that will make me want to continue visiting. Hotel pools are great there is one inside and out outside. Buffet breakfast was really good and parking was not an issue. Rooms were clean but small and a little old, our "patio door" was just a window that did not open. Room service book has lots of options for local food spots and there is a time Hortons in the same parking lot. Overall good experience however I would prefer to stay right in Vaughn for the same price.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you for reviewing your visit and leaving your honest feedback. Many of our patio doors do open, there are just a few that do not - I am sorry your room was one of the few that wouldn't open! I am glad to know you had an overall good experience but I wish we could have done more to exceed your expectations, which is what we strive to do for each and every guest. It was great having you and I hope if your travels bring you back to Richmond Hill, you will consider visiting us again!

"A good place for stay"

3
05/06/2018

The hotel is a 2 floor building, very clean. Our room was clean , the beds were comfortable , and breakfast was good. the staff were good and warm. In general, it's a good place to stay while visiting Toronto . This is the second time that I choose Best Western. And always happy .

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you so much for your kind review. We do proactively work hard to make your stay comfortable by replacing all the pillows and mattresses often to ensure a comfy night sleep. We also offer a delicious breakfast at the neighbouring Sheraton which has a large buffet and all the options you could desire for a filling breakfast. Being close to all major highways, it is the perfect home base while exploring the city. We are so glad you chose us and we hope we will continue to be your home away from home.

"Sutherland"

2
04/06/2018

A few days ago I posted a review on the site. I would like more than anything to be able to take it off as it was done before I had a chance to speak with the people that value the customer service there. Yes, I had issues, but I was granted the opportunity to speak with someone on a higher level when I returned home from our trip. she and the night manager did all they could do to ensure that we had the opportunity to have things righted and to have us return which we are doing. I should have spoken to her before posting the negative review and for that I do apologize.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, We appreciate the comment. The satisfaction of our guests is extremely important to us and we work very hard to ensure all of our guests are happy. We use all the scores we receive as a measure of our performance and to identify areas of opportunity to improve. Unfortunately, a 2/5 is still considered a fail and will impact our hotel. I do hope your return visit will be more pleasant.

"Title"

3
14/05/2018

Sometimes it was very difficult to find a place to park. They share parking with the attached Sheraton, a nearby convention center and many small businesses. The in-room HVAC "control" allowed for OFF or full-bore ON. Noise abatement from adjoining rooms and the hallway were very poor.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Thank you for reviewing your stay! Unfortunately our parking lot can get quite full, however this is very typical of Toronto and the surrounding areas, and we are very lucky we are still able to offer complimentary parking which is becoming more rare these days. We also have an underground parking facility with many more additional spots.

"Great hotel and breakfast and fitness facilites but not accessible"

4
11/05/2018

Great hotel and breakfast and fitness facilites but not accessible Just one elevator which is under construction and poorly placed in hotel regardless. Accessible people need first floor only. Great breakfast though just fab!!

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Thank you so much for leaving an honest review of your visit. We are in the process of installing an elevator to make the hotel full accessible by all people. I hope we will get the chance to see you again once it is complete.

"Dissatisfied"

2
06/05/2018

I was staying two nights at this hotel and i have never been so disappointed. We were in the basement room 7136. There was mold behind the toilet in the bathroom. The coffee machine wasn't working. The hallways of the hotel were dirty and the wall was peeling off when you first entered. This is not what you would typically expect from a Best Western hotel. The lobby was small and uncomfortable. Breakfast at the hotel was okay and the beds were semi-comfortable. Wifi was very slow. The pool area was okay, the lockeroom was disgusting and very small. Will not visit again...

SHParkway, Guest experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Thank you so much for providing your feedback. I'm sorry to hear you were not pleased with your visit. We work towards providing exceptional experiences for our guests and make continual improvements to ensure we accomplish this. We recently upgraded the wifi in the entire hotel and we measure extremely high speeds and coverage during many tests conducted. We also have preventative maintenance plans in place to fix any deficiencies found in the hallways or rooms. We are also lucky to be able to provide breakfast at the Sheraton hotel next door which is unlike any other Best Western hotel. It is a full, hot buffet breakfast and not the typical continental. I am sorry you were disappointed but hope we can see you again to provide a better experience.

"Great stay"

5
30/04/2018

Check-in and check-out were fast and efficient. My room had plenty of space and the bed was very comfy. For a hotel that is located on quite a busy street, it was extremely quiet. Breakfast had a large selection to choose from. Staff at front desk, housekeeping and breakfast were very friendly and approachable.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you so much for leaving your honest review of your stay. I am so glad you had such a great experience. We try hard to ensure all of our guests feel comfortable and safe during their visit and I am so happy we could accomplish this with you. I hope we'll get to see you again in the future!

"Great Value, Even Better Service"

5
24/04/2018

We chose this hotel based on location and price. The rooms are larger than those in more modern hotels. They are clean and serviceable. The housekeeping staff are friendly, courteous, and caring. The staff in the breakfast could not have been better, especially "Peter". He made our trip memorable simply by being the caring person that he is. The food at the breakfast bar cannot be beat.

SHParkway, Manager at Best Western Parkway Hotel Toronto North, responded to this review
Dear Thorneloe, Thank you for taking the time to review the hotel. We are very pleased you enjoyed your stay with us and we are looking forward to welcoming you back soon.

"Another Successful stay at a Best Western"

4
23/04/2018

We always stay at Best Western when we go for swim meets. They usually can get us in early for a nap in the afternoon to rest for evening races. They usually (but not always) accommodate an early breakfast for swimmers in the morning when there are multiple swimmers staying at the hotel. Great hotels to stay at.

SHParkway, Manager at Best Western Parkway Hotel Toronto North, responded to this review
Dear jamesv07505GJ, Thank you for reviewing the hotel and thank you for your continued support and loyalty. We hope to see you back soon.

"Recommended"

5
09/04/2018

The rooms were clean and large, we had a balcony with a private view. The service was great and the staff were friendly and helpful. The walls seem a little thin as we were kept awake by loud voices in the room above. The breakfast was hearty and the quality of food was great. Hotel is conveniently located and easy to get to. Would definitely stay there again.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Hi there, Thank you so much for such a kind review of your hotel! We are pleased to be able to offer so many amenities to our guests, including a delicious buffet breakfast and a huge gym. We do also have some renovations planned in the future and we will address the noise proofing, but I hope we will get to see you again then! Warm regards, Melissa

"Horrible beds"

1
08/04/2018

Bed extremely uncomfortable and room smelled musty no water pressure in shower didn't even have shampoo to wash my hair in the morning worst sleep ever staff was nice but didn't really do anything about my issues I won't be staying here again

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you for taking the time to leave your feedback. It looks like you have already reached out to me, so I will address these concerns with you personally. Warm regards, Melissa

"Ok...Not wha I expect from Best Western"

3
01/04/2018

Hotel is average at best...front desk/check in area is so small...can get very uncomfortable quickly, if a line forms....rooms were average....I had a 1st floor, ground level room, with two large windows, rather than patio doors. Would've been much easier to off-load and load the vehicle with patio doors. Breakfast was decent, and is at the attached Sheraton Hotel, which appears to be a much nicer hotel at the same price. No issues with staff - they do the best with what they have. Plenty of restaurants nearby within walking distance.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Hi there, Thank you for reviewing your stay. If you prefer patio doors, please feel free to place a request for this prior to arrival so we can do our best to accommodate you. Also, to prevent any confusion, the Sheraton next door is a slightly more high end hotel, and the price reflects that - it is not the same price as Best Western. Overall, I am glad you had an okay stay. We do have complete, extensive renovations planned for the hotel, so I do hope we will get the chance to see you again in the future to provide a better experience.

"Maybe my last stay"

3
23/03/2018

Overall I've stayed at this location a bunch of times throughout the years, This time I wanted to pay the deposit via cash but the person ta the counter unfiormed me this policy no lonegr exist. That fair but my wide had my credit card so I was stuck. he made me feel small saying he is putting a note on my profile saying this is the last time this accommodation can be made for this customer. - I get it about the new policy but don't make me feel like a kid by saying this is it - no more and I am putting it on your file.... The hotel and price/location is great but to have this happen and then to have a knock on my door at 9am from house cleaning - - woke us up....This experience was not great

SHParkway, Guest experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you for taking the time to write a review of your recent stay. Unfortunately, for safety reasons, we no longer accept cash and must always have a valid credit card upon check in. We are very firm about this and it's important we adhere to it for the safety of all of our guests. That being said, I am glad the front desk agent was able to make an exception for you. I do not think they meant any ill intent toward their comment, however just letting you know this is not something we can extend in the future. I hope you understand. I am also so sorry to hear about housekeeping interrupting your sleep. I am curious if you had a do not disturb sign on the door? Regardless, I wish we could have provided a better and more comfortable experience. I do hope you will give us another opportunity to welcome you back. I hope we can make things more enjoyable for you on your next visit.

"Great place to stay"

4
15/03/2018

Great place to stay in Richmond Hill at Highway 404 and Highway 7 for convienience with a Tim Hortons next door. This is my second time staying here, and plan on staying here again when I am near the area

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you so much for your lovely review! We do have a Tim Hortons directly next door and a Starbucks right in our lobby. You can't get any better! :) We look forward to seeing you again, I hope you have an amazing day Warm regards, Melissa

"Great location, friendly staff, courteous service, good breakfast."

4
13/03/2018

Great location, friendly staff, courteous and helpful service, good breakfast included. Pleasantly shares the buildings with Sheraton and a small plaza, so without leaving the house you can go to gym, Starbucks and the Host Indian Restaurant.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you so much for your kind review. We are lucky to be so centrally located, close to many restaurants. We are attached to a small mall, underground parking garage, and the Sheraton hotel. I am so glad you enjoyed your stay! Hopefully we can see you again Warm regards, Melissa

"Unnecessary upgrade"

4
28/02/2018

We had used our Airmiles to book a room with a queen bed at this property. Upon arrival, we were informed that we had been upgraded to a room with two queen beds and a kitchen. With a late arrival and a one night stay, the kitchen was not much use to us. The disappointment was to find that the two beds were doubles, not queens. We do not sleep well in a double and had to use both beds. On the positive side, the room was very spacious as was the bathroom. It was also quite quiet. The bathroom was a funny design in that it was large, yet the toilet was mounted very close to the vanity, causing you to bang your elbow in the vanity as you tried to reach the toilet paper. To combat that anomaly, we took the toilet paper off the hanger and just placed it on top of the vanity. Breakfast is included and they give you tickets to redeem at the next hotel. The two properties are connected, so crossing over was convenient. The breakfast is the high point of the stay. It's a buffet with excellent and generous choices. You have a choice of hardboiled eggs, scrambled eggs and a cheese omelette, for example. Do you prefer bacon or sausages? Both are available. In addition, there are traditional cereals as well as fresh fruit. Tea, coffee and several juices are available, too. If I were rating this property for the room itself, I would have given it a 3. The quality of the breakfast brought the score up to 4.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you so much for taking the time to provide some feedback on your stay. I'm sorry to hear you were unhappy with the beds in your room. I really wish you would have brought this to our attention so we could have found a room that is more suited to your needs! We want all of our guests to feel comfortable with us. I am so glad you enjoyed the breakfast. You're right, it is definitely an amazing added value and we are lucky we are able to offer such an extensive buffet to our guests, unlike other Best Westerns. We try to provide a large variety to accommodate all different diets and tastes. I do hope we will get the chance to see you again in the future and provide an even better stay! Warm regards, Melissa

"No credit card. No room. But prostitutes are ok."

1
05/02/2018

While I was at the front desk, my husband was approached by a woman who was offering illegal services in the parking lot. But they refused to rent me a room for the night because I didn't have a credit card. they value prostitutes but not normal people without a credit card. Very disgusted.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, I would like to clarify that we do not "value" prostitutes, nor do we allow them to stay with us once we figure out they are conducting illegal activities inside of our hotel. One reason we require a credit card is actually to prevent these types of actions from being carried out here. We also require a valid ID in order to check in. These rules are in place to protect our guests and our staff as this is our most important priority. Warm regards, Melissa

"Best hotel in Toronto! Amazing breakfast!!"

5
04/01/2018

Free parking, great service at check in & out, friendly hotel staff, clean rooms & comfortable beds, AMAZING breakfasts (resort-style continental hot breakfast...with an omelette station, waffles, various meats, eggs, fruits, cereals, muffins, etc)! Coffee is excellent & orange juice too! The dining staff is just as amazing as the food-shout out to Peter who went out of his way to occupy our son while letting is have a minute to finish our food. Just an all round excellent experience!! If there were any feed back or cons with our stay it would be that the heating system & piping/water pressure were too loud!! Otherwise, pretty sound proofed and quiet hotel! Definitely will come back & highly recommend to our friends!

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, We appreciate all of your kind words, thank you! We are lucky to be adjoining with the Sheraton next door so we get to share their delicious, full service buffet breakfast! Definitely a really nice perk. Thank you for also providing your feedback, I will be sure to make these notes and look into them. I hope you have a great day! Warm regards, Melissa

"Good value for money"

4
03/01/2018

Nicely located right off the highway, it is the same complex with the Sheraton Parkway. The staff is very friendly and helpful. Breakfast is included and has a good variety of food. The rooms are well kept but could use some renovation. It is located in the middle of main attractions and restaurants in Richmond Hill area. Lots of parking indoors and outdoors. Great place for events and conferences. The Best Western has no elevator, so the ground floor is the best option

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning - Thank you so much for leaving such a kind review. I am happy to let you know we are in the beginning phases of renovations and there should be some amazing changes in the next few months. We have also been working very hard to install an elevator, and it should be fully operational by the end of the month. Have an amazing day and happy new year! Warm regards, Melissa

"Good value for money"

3
02/01/2018

This hotel provides a good place to stay at reasonable prices. We used it for New Years Eve with our venue close by which made it very convenient. If you are looking for somewhere to stay and don't want to pay a lot, this is a good value for money.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you so much for the review! Our central location, close to major highways, makes it a convenient stop for most places on your journey. Happy new year! Warm regards, Melissa

"Very Nice Hotel"

5
29/12/2017

Very clean room and friendly staff. Would definitely go back!!. The breakfast was the best out of any other hotel that has breakfast included that I have stayed at. Appreciated the optional free underground parking as we had about 7 inches of snow fall one night.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good evening, Thank you so much for leaving such a nice review. It always makes me so happy to know our guests enjoyed their time with us! We are quite lucky we get to provide such a delicious, sit-down buffet breakfast from the adjoining hotel next door. Definitely a luxurious bonus! And the underground garage definitely comes in handy during these colder months. I hope we'll see you again and happy new year! Warm regards, Melissa

"Great customer service!"

4
26/12/2017

I had to stay in town for two nights because of the weather. I parked outside the first night, not really being able to see the exact parking spot. When I went out to my car at 6 in the next morning, a car parked in front of me, another behind! Merry Christmas! I ran inside letting "Flora" know my predicament. I told her I really needed to get to work, and she not only arranged a cab for me, she made sure the Best Western paid for it. She really made my day! When I returned, the Best Western staff put a pylon in front of my car, so no one could block me in again. I found out after that that free indoor parking is offered, so I parked inside with no issues. Thank you Flora for for making what could have been a really bad experience into a great one! I will stay again next snow storm!

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you for such the kind comment about Flora! I will be sure to share this with her. I am so happy she was able to make such an impression on you and do what is right. We look forward to seeing you again! Warm regards, Melissa

"Would stay here again."

4
18/12/2017

The property is great with breakfast at the Sheraton next door. Its accessible by public transportation if you're a visitor and close to shops and restaurants. The room cleaning crew was great and went out of their way to make us comfortable! Special mention to Malika who made sure we had everything we needed in our room.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you so much for writing a review of our hotel. I am so glad you enjoyed everything! We are lucky to be in such a central location close to major highways and directly on public transportation routes. Also - what a special comment about Malika. I will be passing this comment along to her and the rest of her team so she can get the recognition she deserves! Thank you so much and happy holidays. Warm regards, Melissa

"Nice surprise!"

5
12/12/2017

You get access to the Sheraton-they are connected so you can use both hotels pools and fitness areas. The free breakfast buffet is in the Sheraton restaurant and it is so good-table service for drinks and you can sign for at tip to be billed to you room-bacon, ham sausage,made to order egg/omelet station, cheese,yogurt even vegan options not the average free buffet. The bed was comfy, wifi great, nice staff!

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, You're right! We're lucky to be adjoining with the property next door and get to give our Best Western guests full access of their facilities! Because of this, we are able to offer a much more extensive, sit-down buffet breakfast, a complete, full gym to get an entire workout in, multiple pools, and more! Thank you so much for taking the time to rate your stay! Warm regards, Melissa

"Great Place to Stay"

5
06/12/2017

Hotel is handy to the north part of Toronto, right on Highway 7 and 407. Rooms are nice. Restaurant is good, with excellent breakfasts. Staff are very helpful and go out of their way to make your stay enjoyable.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you so much for reviewing your stay. It makes me so glad to know you enjoyed the time spent with us! I hope we will see you again. Warm regards, Melissa

"You get what you pay for"

2
06/12/2017

low cost hotel, room was very noisy both from outside noise and noisy heating unit. If you are a light sleeper stay away, if you're slightly hard of hearing its not a bad deal. Free breakfast was ok, supplied by adjoining hotel.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you so much for reviewing your stay. As a hotel in the city, there will always be a certain amount of noise to expect. That being said, we are going to be redoing the rooms in the near future and will look at better soundproofing options. Warm regards, Melissa

"Fast check-in & mature staff"

5
30/11/2017

Very helpful and mature, experienced staff. Check-in was very quick even though encoder was not working well, employee easily handled the issue without missing a beat. Breakfast was a very nice spread and the staff handling beverage service table side was very tentative.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning, Thank you so much for writing such a kind review of our hotel! I am so glad you had such a great experience with our employees and enjoyed the huge buffet breakfast we had to offer. I hope we will have the opportunity to see you again soon! Warm regards, Melissa

"Hotel Ok, restaurant good and horrible"

3
28/11/2017

The hotel is average. There is a handi-capped ramp on the side of the building, but there is no signage to indicate this. There is no handi-capped button to open the door on that side of the building. There is a ramp, but what good is it if you can still not get the door open. The dinner in the adjoining restaurant is very good. There service during breakfast is abysmal. I was yelled at when I wanted to do "take-out". When I put the tiny portion of food I was allowed to take on a plate, the plate was snatched out of my hand causing food to fall to the floor. There is absolutely no care for those with health issues making eating in the dining room less preferable to eating in one's room. The bathroom was dirty when I arrived, and was cleaned with a vacuum, no water. BUT the cleaning was excellent during the rest of my stay.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon I9305YAjanetb, I think you have outlined some very legitimate concerns, especially regarding the automatic door. Please be assured I am going to look into this. I am sorry you had to experience such barriers to enter our hotel. I would also like to apologize about the service you experienced in the restaurant. You should not have been yelled at in the manner you say you were. That is unacceptable and I will be bringing it to the attention of the manager. I am going to reach out to you directly for further comment, but I would like to thank you for taking the time to review your stay. Warm regards, Melissa

"Not prepared for us"

2
27/11/2017

We went to this hotel as part of a group for a hockey tournament. While sending an email the previous day to ask if we wanted to check in online ahead of time, it was really a waste of time, as the room was not ready at the time I indicated. I don't mind waiting til the actual check-in time, but then don't give me the option to check-in early if the room won't be ready. And many of our group did not have a room at the offical check-in time of 3 o'clock. As we were traveling back and forth to an arena in Newmarket, it was tricky to leave our luggage in a over-stuffed wait room while left for a hockey game. Since the hotel knew they would be booked full for the hockey tournament, it would have been in their best interest to have extra cleaning staff on hand to make sure that the rooms were ready and available. As well, parking at this location was really difficult. Small lot, small parking spaces for bigger vehicles.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon Becky H, Thank you for reviewing your stay. I am sorry the room was not ready for you upon your arrival. All early check in requests are based on availability and cannot be guaranteed. It depends on many factors, including our occupancy the night before. If you request a time earlier than our standard 3pm check in time, we will try our best to prioritize the room, however it cannot be promised. I am also so disappointed to hear that rooms were still not ready at this time. That is certainly unfortunate and not up to our standards. I am going to follow up with our housekeeping team to ensure they understand the appropriate scheduling so that we can better prepare for these situations. Thank you for providing your feedback. I hope we will get to see you again. Warm regards, Melissa

"great value for dollar"

3
26/11/2017

rooms were nice, room attendants were great,parking was a free for all but if staying in the area we had a good commute to downtown daily...a straight shot down 404/don valley/bloor. the breakfast was great, would watch youngsters outside at night-lots of massage parlours in the area.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning Graham K, Thank you so much for your review. I am so happy you enjoyed our central location and found the value in all the amenities we have to offer. I can assure you that our hotel is very safe and we have 24/7 security as well at CCTV footage. I hope you will join us again! Warm regards, Melissa

"Breakfast or Not?"

4
25/11/2017

Hi Melissa and thank you for replying to our review for this property. Oddly enough this is our second stay at this property but only the first time we were offered a complimentary breakfast the next day. Our friends stayed the same night as us and were quoted a fee of $17.95 each for the breakfast buffet so they went elsewhere.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning Susan C, I am sorry you were not offered a complimentary breakfast both stays. It is a requirement and something we always must provide so I am really sorry you missed out on that. The price your friends were quoted is the normal cost of our breakfast for guests staying at the Sheraton, but it does come complimentary for our Best Western guests. If you would like to continue speaking more in depth - please reach out to me personally at [email protected] and go can speak further. Warm regards, Melissa

"Christmas Party Stay"

4
21/11/2017

Overall a good place to stay with a reasonable price point. I would encourage travellers to ask about the buffet breakfast available. We stayed one night and attended a Christmas function in the ballroom (adjoining property).

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning Todd C, Thank you so much for writing a review of your stay. All of our guests are lucky enough to receive the complimentary breakfast in the restaurant of our adjoining Sheraton property - delicious! I am so happy to hear you enjoyed yourself. I hope we'll see you again! Warm regards, Melissa

"Best"

5
11/11/2017

I have been staying at Best Western hotels all over the world. I choose to stay at BW hotels because of their consistent high quality. I never have to wonder about what my room might look like. I always know ahead of time that I will stay at a comfortable and very clean place with great beds.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning richardpY2608EG, Thank you so much for writing such an amazing review of our hotel. You are right - as part of a Best Western chain, we are held to very high standards with regular audits to ensure we adhere to everything outlined by this brand. This is why you see the same consistent level of customer service and comfort no matter what city you are in. I am delighted you enjoyed your time here and I hope we will be able to see you again! Warm regards, Melissa

"Great service and clean rooms."

5
10/11/2017

Great location, great breakfast and clean rooms. What more do you want. I was pleasantly surprised with my experience. I would highly recommend this hotel. Staff were very friendly and helpful. Flew from Edmonton and got in at 3pm, was a quick check in. Room had a good temperature and bedding was clean. Will stay here again if can.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning Mike8422, Thank you so much for your lovely review. It makes me so glad that we were able to provide a comfortable place for you to stay, with all the amenities you would except and have come to love. I look forward to welcoming you back in the future to see all of our improvements! We are currently installing an elevator and doing some renovations in the lobby to make it even better! Warm regards, Melissa

"Good service and good location"

4
06/11/2017

Location was ideal for our purposes. The staff were helpful and polite. The bed was really comfortable, and the in-room coffee pot was appreciated in the morning. The restaurant staff were also very pleasant and helpful....great breakfast buffet! The parking was a bit sticky as 2 hotels and a convention center share the same lot. The front desk did offer a problem solver for the parking issue. I would stay here again.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you so much for writing a review! I am so happy you were comfortable and enjoyed your stay. I understand parking can sometimes be tight with having so many businesses near by, but we do offer underground parking that is directly connected with the hotel and has plenty of spaces available. This is great to know, especially as we get into the colder and snowy months. We look forward to welcoming you back! Warm regards, Melissa

"Great Markham Hotel"

4
06/11/2017

This hotel was very clean, large and the staff were very friendly. It is within walking distance to a large number of restaurants and the free breakfast provided was very good. The rooms are clean and comfortable but the décor was slightly outdated. The fitness facility was very nice and had all of the equipment you could need.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon jessicahK8483BA, Thank you for taking the time out of your day to write a review. We are in the beginning phases of some renovations, so the decor will be more updated and fresh. We are also installing an elevator to better assist people with mobility issues or dragging their luggage. I hope we can see you back again soon Warm regards, Melissa

"Great Hotel"

4
31/10/2017

My stay at the Best Western Hotel was overall very good. I would recommend it for anyone, therefore the price is pretty reasonable. They offer free parking services to guests and also a free included breakfast, which was nice. At check-in the hotel clerk offered me an extra free hour to stay for the next day which was much appreciated. The rooms are very clean and have good furniture. Free wi-fi and cable. The washrooms were also nice, with a lot of towels included. I was really pleased with the service here and definitely will be coming back!

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning cinthiagiallonardo, Thank you so much for your lovely review. I am so happy you enjoyed everything we have to offer. We are so lucky to be adjoining with another hotel and get to use their restaurant for a delicious, complimentary breakfast. I look forward to welcoming you back, I hope next time we will be able to make your stay a perfect 10! Regards, Melissa

"Good value for the room rate"

4
30/10/2017

Clean comfortable room. Nice patio doors make it convient to get our to the car. Close to hwy and easy to find. Lots of parking with safe walkways. Restaurants and shopping nearby. Jug of refreshing flavoured ice water in the lobby.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning 571miriamw, Thank you so much for your review. I am so glad you enjoyed yourself and found a terrific value for the price you paid. I hope we will see you back again soon! Regards, Melissa

"It was a room"

2
29/10/2017

I attend a conference every year at the Sheraton next door and always stay at the Sheraton. Unfortunately for me, I didn't book in time this year so I had to stay at the Best Western next door. The staff was very friendly but that was the only positive. The room was dated and in dire need of upgrading. There was some construction going on at the hotel which normally wouldn't bother me except that work began before 8 am in a utility room directly beside my room. I wasn't told that would be the case and it would have been nice to know.

"Stop on the way to Ottawa from Michigan"

4
28/10/2017

The hotel is close to the 407 highway, which is why we picked it. Older building, but the room we stayed in was updated. We got lucky and found a place to park near the front door. Parking could be a problem since the lot is shared with another hotel, and several retail establishments. Noisy parking lot late at night as other establishments close. Breakfast was superb. Located in the adjoining hotel. Selection,service,and quality was excellent.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning Pabbwb, Thank you for the review. If there is ever any issue with parking, we do have an underground garage which offers plenty of space. I am glad you mainly enjoyed your stay and found the value in the location and delicious breakfast we are lucky to offer as we are adjoined with another hotel. I hope we'll see you back again soon! Regards, Melissa

"noise level"

3
28/10/2017

very noisy when they host junior sports teams and no effort to control them. no apologies were made and frankly that is very off putting. the breakfast buffet quality has deterioated since we first started goiing there 2 years ago

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning 375gordonc, Thank you for writing a review of your recent stay. We do have security at the hotel 24/7 and do our best to patrol the areas and settle any noisy guests. If you do experience any of these issues, please bring it our attention immediately and we will rectify any concerns you may have. I hope we will be able to welcome you back in the future, Regards, Melissa

"A1 Customer Service"

1
17/10/2017

An error on my on line booking was missed by me when I read the booking confirmation. When I arrived at the htoel I had no reservation. Once the front desk rep. Justin took me in hand he found me a room, contacted his manager, explained the situation and the corrective actions were set in motion. When I checkedout next morning all was resolved. Most appreciated

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning fannyfluff, I am so glad Justin was able to correct any issues associated with your booking. We always strive to do our best for each and every one of our guests! I am wondering, did you experience any other issues? Your rating is quite low, so I would love to understand more of the problems you faced. Please reach out to me directly at [email protected] Regards, Melissa

"Fitness Facility - Excellent"

5
09/10/2017

I was staying for 6 nights while my husband was in the hospital. Best Western provided shuttle service to the hospital, discounted rates, and they have an amazing fitness facility. I did not have a rental car so I mainly stayed at the hotel when I was not visiting my husband. The weather was very hot so the outdoor pool was great! I had food options, coffee options, Tim's next door, Starbucks within, and I loved that I could participate in the fitness classes, yoga, strength building, and more.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good morning 774cheryll, Thank you so much for taking the time to write a review of your recent stay. I am so glad you enjoyed the hospitality we were able to provide. We are very lucky here at the Best Western to have an amazing gym facility with squash courts, full size gymnasium, and fitness classes. I hope we can welcome you back in the future, perhaps maybe under better circumstances. I hope everything is okay with your husband! Regards, Melissa

"Ok"

2
02/10/2017

The room they gave us was very large but the room itself was not the best...very old/plain decor and very outdated with dirty walls. The surrounding area was ok with places to walk to, but I'm not sure I would stay there again!

SHParkway, Manager at Best Western Parkway Hotel Toronto North, responded to this review
Hello Ashley K, Thank you for taking the time to review the Best Western Parkway. We do apologize if we have not met your expectations on this stay. I have forwarded your comments to the pertinent departments for rectification. Thank you and we hope to see you back soon. Sincerely Sally Abdelmasih

"good until large group checked in"

3
29/09/2017

was good on check in and the room on the 2nd floor was quite nice. Quiet during the evening until a larger group came to their rooms around 11 and made more noise in 25 minutes than the entire stay. Plain ignorant people who would not shut up, and normally they are loud anyway

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon Phil835, I am so glad you enjoyed your room on the second floor. I would like to send my deepest apologies about the noise levels you experienced. Please let us know when this happens and we will send security up right away to investigate. I hope we can welcome you back in the future to exceed all of your expectations. Warm regards, Melissa

"not a bad hotel"

3
26/09/2017

overlook that the patio doors where really dirty, but the rest of the room was perfect. front desk staff and housekeeping staff where terrific. hotel is a little worn but still a really enjoyable stay

SHParkway, Manager at Best Western Parkway Hotel Toronto North, responded to this review
Dear dianetC1736WL, Thank you so much or staying with us and I will definitely forward your comments to the appropriate department for rectification. We hope to see you back soon at the Best Western Parkway. Sincerely, Sally Abdelmasih

"Pleasant 4 days at this hotel"

4
19/09/2017

spent 4 days at this hotel prior to a family wedding. Large clean room with a microwave,clean linen and friendly and helpful reception staff. Breakfast at the Sheraton next door was plentiful and large choices. Staff although busy was attentive to our needs. Handy to have a Tim Horton next to the hotel. Shame about the bright lights opposite of the hotel I from the massage parlours... Early evening there was a sighting of a woman in a dressing gown entering from the side door and going into the room for some sort of services. Not so safe to be on the ground floor as the side door is always kept open. Bus stop is just opposite the hotel and within walking distance lots of nice Chinese restaurants.

SHParkway, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good afternoon jacquelineelysee, Thank you so much for leaving such a nice review about your experience with our hotel. I am glad you enjoyed the hot breakfast and cleanliness of the room. I hope we can welcome you back to the hotel in the future! Warm regards, Melissa

"Good hotel"

3
17/09/2017

The only rooms with balconies or walk outs are the two double bed rooms. All King bed rooms have sealed windows even on the ground floor. Staff was very helpful and professional. Breakfast was very good with a lot of choices.

SHParkway, Manager at Best Western Parkway Hotel Toronto North, responded to this review
Hello talon1958, Thank you for taking the time to let us know how your stay went and we hope to see you back soon. Sincerely, Sally Abdelmasih

"Budget stay in Jersey City"

4
15/09/2017

For visit to New York, a stay at Jersey makes sense since it's way more economical. It is a 20 minutes train ride to either the World Trade Centre or 33rd St. The breakfast which was included was ample. The room was a bit dated but nonetheless comfortable.

"I would stay here again!!"

4
14/09/2017

I stayed at this hotel many years ago. I would definitely stay here again when the location suited me. this hotel was very comfortable and the breakfast was better than expected. I had to leave early in the morning and it was hot, fresh and ready for me. I really appreciated that!!

"Good Place to Stay"

5
14/09/2017

The hotel is clean and comfortable. My stay was quite busy as TIFF was in town so there were a lot of visitors. Noise levels were acceptable in the evenings but you can hear people talking in the halls. Rooms have a fridge and microwave so for longer stays it works out well. Staff are friendly. Location is close to the 404 and near restaurants and stores.

"Get away"

4
12/09/2017

Definitely worth the money, out of the busy city and more relaxing but still have lots of choices for restaurants. The staff was wonderful and very helpful with everything from checking in, places to visit, and checking out

"Do not stay here!!"

1
11/09/2017

The rooms are outdated, dirty and have a musty odour. There was acts of prostitution occurring directly across the hotel parking lot and right next to my hotel room. Managers denied it yet side access door was open 24/7 providing them a way to access their consistent hotel room without passing front door staff.....convient!!!!! No staff would address issues or return phone calls. Totally disgraceful facility! Do not stay here especially with children or sports teams!!!

"Best Western Toronto Parkway North Richmond Hill Ontario"

1
11/09/2017

Was there this weekend with our hockey team. Rooms were terrible smelled like smoke and musty. Hair all over in bathroom rooms were not cleaned like they should be. Side door never locks always open. They share a parking lot with " Massage Parlours" and prostitutes going into a room 2 nights in a row walking in the main door down the hallway in there robes men knocking on there doors and In and out. All of these issues were brought to managements attention and nothing done about it. $130 a night for a dirty old hotel and unsafe doors. I will never stay at a Best Western again.

"NOrth America's best deal"

5
07/09/2017

I have never been so impressed with the deal we received from this hotel from the breakfast feast to the cost of the room and all amenities included. We could not have asked for a better deal. The breakfast stands out as the best breakfast anywhere and the easy access to highways going downtown or to the airport or in any direction you want to travel is amazing. The surrounding restaurants and services are also very good and the three choices of pools to choose from is unheard of anywhere else I have been. Keep up the good work and I know I will be back on my next trip to Toronto or surrounding area.

"Look forward to staying at the Best Western!"

4
06/09/2017

Each summer season my crew and look forward to coming to Richmond Hill and the Best Western. The amenities are great and as always I find it like a mini vacation even if I am there for work. Keep up the great work!

"Very good experience"

4
01/09/2017

When you first arrived it doesn't look very good but inside it is actually pretty good. good room, good Gym, good breakfast, not that noisy. If i have to go back i would stay there again without any problems

"Heating and air conditioning unit kept me up all night"

2
25/08/2017

Reported the issue with the unit to the front desk no one bothered to look at it. Unplugged it the second night to try and get some sleep. Breakfast buffet had a soup kitchen quality to it and featured the most miserable group of servers I have ever encountered

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear johnpU1364DL, Thank you for taking the time to review our hotel and for sharing your important feedback with our team. We are disappointed to know that we did not meet or exceed your expectations during your recent stay, and for that we truly apologize. Your comments have been shared with the pertinent department heads. We appreciate you bringing your concerns to our attention and for giving us the opportunity to work toward the necessary improvements. We hope that we will have the opportunity to host you again for a truly memorable and positive stay. Warmest Regards, Jessica

"Friendly and Clean"

4
22/08/2017

Best Western Parkway Hotel Toronto North was an excellent place to stay for our family trip. Although it does need upgrades it is very clean and all the staff are very friendly and accommodating. It is connected to another hotel which at times was slightly confusing (to get to our complimentary breakfast or the gym/pool) but staff were very helpful getting us to our destinations. The breakfast was delicious and they had something for everyone (including my picky eaters) Highly recommend!!!

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear A1054LFanitah, Thank you for taking the time to complete review our hotel and for sharing your kind feedback with our team. We are happy to know that you enjoyed your recent visit (especially the breakfast :)) and e hope that we will have the opportunity to welcome you back again soon! Warmest Regards, Jessica

"Horrible Customer service"

1
21/08/2017

We had an awful stay. Are room was in the basement. The whole hallway had an awful smell to. The room had only 2 small windows with no patio door. There was construction right out r window. We were traveling with a team and everyone else had a larger room with patio doors. We weren't even offered a choice in rooms when we called. An hour after we checked out we realized that we had left are daughters soccer cleats in the closet. I called the hotel and they said they would find them for me. Once I arrived at the hotel to pick them up I was given a bag of ALL the garbage and everything left in our room. I went through it and found no soccer cleats. I asked for a key to go check the room. Once I got there i checked the closet and there was no soccer cleats. I walked by the house keepers that had cleaned are room and i could hear them on there walkie talkies saying they had not seen our shoes. I went back to the front desk and said they aren't there anymore. He said the housekeeper said everything from r room was in the garbage bag. I said that there is garbage in that bag that isn't even from our room. He said that he had called twice to security and that nothing else was turned in except for the garbage bag. Also that security is getting mad because he called twice to ask. I left feeling upset and lied to. My husband called back to the hotel and spoke to security who was VERY rude. He didn't care and made it seem like we were bothering him. My husband threatened to call the police because we knew that someone there had taken them.. Then LIKE magic the shoes showed up! They said the found them on the housekeepers cart. IT is horrible and pathetic that housekeeping or security would steal soccer cleats. Your customer service was so POOR and not trust worthy.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear mitclou, Thank you for taking the time to share your review with our team. Your feedback is truly important to us, and I appreciate you bringing your concerns to my attention. Please accept my apology for the understandable feelings of disappointment that you experienced. Based on the feedback that you provided, the service that you received is not typical of what our guests can expect from our property and there will be internal follow up with the pertinent teams to address the lapse in communication that occurred. Please know that your concerns have not gone unheard and that we do take your feedback seriously. I hope that we have the opportunity to turn this experience around for you in the future. Warmest Regards, Jessica

"Cleanliness"

3
21/08/2017

We found our room was not clean. Beds seemed to be ok but the overall cleanliness was lacking. Found a wash cloth hanging over a lamp shade, dirt around the edge of the bed and toothpaste residue on the bathroom counter.

"I would not recommend this hotel to ANYONE!"

1
14/08/2017

The rooms were dingy and dark. Upon arrival the beds were not made well. It looked like the steward was in a hurry to turn the room over. The beds were very small and extremely uncomfortable. The bathroom fixtures were falling apart and the entire room felt unclean. The room, although non-smoking, smelled like smoke.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear Z9623DQjenniferc, Thank you for taking the time to review us on TripAdvisor as well. We apologize for the inconveniences that you experienced, and your feedback has been shared with the pertinent department heads to make the necessary improvements, and to follow up internally. We hope that we'll have the opportunity to provide you with a superior experience in the future. Best Regards, Jessica Guest Experience Ambassador

"Hockey tournament"

5
14/08/2017

Stayed here during the tournament. Staff was great with the kids playing in the hallways. Put the whole team in the same area instead of different floors which has happened at other hotels. Very accommodating.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear Craigk967, Thank you for taking the time to review our hotel. We are happy to know that you enjoyed your recent visit! We hope you'll come and visit us again soon! Warmest Regards, Jessica Guest Experience Ambassador

"Excellent customer service"

5
14/08/2017

When the cleaning staff talk to you and give you information, it is very appreciated by a consumer;wergjhwkeljkf;oqwkrejnfcknfka..awemfk.nmqw,mvfkqw.érfkrfjfwqkrjf.kwq.r,rffgm.q,dwe;kfjhlqkwdjqflwkjhflkwjefmcm

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear 299steevem, Thank you for taking the time to review our hotel and for leaving us with your kind feedback. We are so happy to know that you enjoyed your recent visit and we hope that you will come and visit us again soon! Best Regards, Jessica, Guest Experience Ambassador

"Exceeded My Expectations"

5
13/08/2017

This hotel is the perfect place to stay for a family vacation! It is clean, comfortable, has friendly staff, affordable prices and great location to attractions such as Canada's Wonderland and the Toronto Zoo. At such a great price, my expectations were far exceeded!! My family enjoyed a beautiful complimentary hot breakfast buffet in the mornings and the kids especially loved the use of the pools. Not only does the hotel have their own workout room, pool and sauna, but you also get access to the attached Parkway Health Club, where there's another indoor and outdoor pool, hot tub, and steam rooms. My kids couldn't believe their luck and enjoyed every single one of them! I didn't have time for a workout, but the health club had a well-equipped fitness centre and several racquet courts. We will definitely stay here again for our next trip in the Toronto area!!!

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear J572ITrobertd, Thank you for taking the time to review our hotel and for sharing your wonderful feedback. We are so happy to know that you enjoyed your recent visit and were able to enjoy all of the wonderful facilities that our property has to offer! We hope to welcome you and your family back again one day for another great vacation! Warmest Regards, Jessica

"I do ont recomend this hotel"

2
11/08/2017

No windows in room, no elevator, bad odor in room, defective air unit even after the maintenance guy "fixed" it, temp never went below 24.5deg. Ineternet speed was poor. Food included in breakfast buffet was food.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear slacasse2017, Thank you kindly for taking the time to review our hotel and for sharing your important feedback with our team. Please accept our sincere apology for the feelings of disappointment that you experienced during your recent visit. We will use your feedback with implement the necessary changes. We are in the planning stages of installing a hotel elevator by the end of the year. We hope that we will have the opportunity to welcome you again one day for a truly positive experience. Warmest Regards, Jessica

"Excellent Value"

5
10/08/2017

I try to stay at Best Western since they provide a great value. The Parkway was an exceptional value with the wonderful breakfast (at the Sheraton restaurant). They had an assortment of fresh fruit, eggs, muffins and so much more. The fitness center adjoining the hotel that guests were allowed to use was also excellent. The location (north of Toronto) was pretty good. We drove about 10 minutes to the subway station that took us to Union Station, where the CN Tower and Aquarium are. It was not too far from the zoo. It was an excellent value and would recommend it.

"great stay"

5
08/08/2017

Pleasantly surprised upon check in that we had been upgraded to a suite. The room was huge, clean and very comfortable. I would definitely recommend staying here and will do so if I am back in this area.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear sjoerda469, Thank you for taking the time to review our hotel an for sharing your kind feedback. We are happy to know that you enjoyed your recent visit and we hope to welcome you back again soon! Warmest Regards, Jessica Bertolo Guest Experience Ambassador

"Basic room but good amenities"

4
07/08/2017

At first site, the Best Western seems very basic but your nightly room fee includes an excellent breakfast and access to large outdoor and indoor pool. The room was clean (cleaning staff were very friendly!), service was attentive. I really do have to highlight the breakfast - there were pancakes, pastries, fresh fruit, oatmeal, cereals, toast/englishmuffins/bagels, hardboiled eggs, bacon, sausage and other egg options - all very tasty. We also ate dinner at the same hotel restaurant and it was excellent and reasonably priced.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear KristaNoriega, Thank you for taking the time to review our hotel. We are happy to know that overall you enjoyed your recent visit and I hope that we have the opportunity to welcome you back again soon for another memorable stay! Warmest Regards, Jessica - Guest Experience Ambassador

"Best Western Richmond Hill"

4
06/08/2017

Very nice hotel, with an outstanding gym facility with large cardio, weight room and squash courts. Has both indoor and outdoor pools. In room alarm clock went of at 4:30 AM without me setting it. Not too impressed. Otherwise quite comfortable.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear jimmV1191AX, Thank you kindly for taking the time to review our hotel and for sharing your wonderful feedback. We are happy to know that you enjoyed your recent visit, and we hope to welcome you back again soon for another great stay! Warmest Regards, Jessica - Guest Experience Ambassador

"Better than expected"

4
06/08/2017

We stayed one night at this hotel, and it was better than expected. The room was clean and comfortable, and the breakfast was awesome. The only thing we weren't keen on was the lobby - it looked more like a back entrance for employees than a main lobby. But other than that minor detail, everything was great.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear gattara3, Thank you for taking the time to review our hotel and for sharing your important feedback with our team. We are happy to know that overall you enjoyed your recent stay, and we hope to welcome you back again soon. Warmest Regards, Jessica - Guest Experience Ambassador

"Great service"

5
01/08/2017

We checked in late in the evening. Lady at the desk on Friday (July28) was very helpful. She was also a breakfast host morning of Saturday and Sunday morning. Always smiles and response with great attitude. Friday night we were out of water and she went out of her way and gave us full case of water with great smile on her face. We had 2 rooms and both rooms was clean. I will stay there again if I get an opportunity to visit Toronto in future.

"Conveniently located hotel"

4
01/08/2017

The location of the Best Western Parkway Hotel in Toronto was ideal for our trip. Close to amenities, transportation, major roadways, food, shopping, and friends. Breakfast was good and plentiful. Rooms and beds were comfortable for 4 persons.

"Beware!"

2
28/07/2017

My family stayed at this hotel this past week while travelling to Canada's Wonderland. We arrived late and couldn't find the address with the GPS and had to stop by a near hotel to get directions. We were told that they weren't sure if the room was clean due to a problem with the housekeeping system. Then, when we got the room, we were told that we were upgraded to a bigger 3 bed room in the Basement! Musty, dingy and no windows! We had our 5 year old and I refused to stay in that rom as I felt it was unsafe. I asked to move rooms and the staff said there were no rooms with 2 beds like we had booked but they had over booked. I told him we would stay in a king bed room and we were moved up to the second floor. The wallpaper was yellowing and peeling, the carpet appeared dirty, the bathtub had hair in it and there was a weird alcove area with a fridge and microwave that was creepy. The room felt damp and there was a terrible smell of air freshener everywhere that was definitely trying to mask the awful smell. The only good part was the breakfast which was at the Sheraton. We only slept and got out of there as quickly as possible in the morning. Would not recommend this hotel to anyone.

"Friendly staff but customer service could use some improvement!"

2
24/07/2017

Check in was fast but girl at the front desk did not tell me about my free breakfast or give me a voucher. Went back and asked about this and they seemed annoyed that I mentioned that I did not receive a voucher. Room was clean and room was quiet. Breakfast the next morning was at the Sheraton next door. This was a busy buffet breakfast and one staff member was particularly rude. I wouldn't recommend taking advantage of the free breakfast unless you don't mind being humiliated in front of other guests.

"Good time."

4
22/07/2017

Had a wonderful stay..good location.children loved the pool. Staff was very helpful with everything we needed. Room service was quick an there were several different options for breakfast buffet. The room we were moved to after our ant ordeal was perfect.

"4 star"

4
20/07/2017

staff were very friendly on check in and check out, hotel was clean and comfortable, the breakfast buffet was very good and great selections, there were several major restaurants within walking distance, I would definitely stay there again

"Pleased with accommodations"

5
19/07/2017

Best Western Parkway Hotel Toronto was a good place to stay. Service was swift, accurate and helpful. The desk clerk was friendly. The room was convenient, comfortable and clean. Breakfast was much better that the usual complementary hotel breakfast.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear I3607XJjohnh, Thank you for taking the time to review our hotel and for leaving us with your kind feedback. We are happy to know that you enjoyed your stay and we hope to welcome you back again soon! Best Regards, Jessica

"Great staff"

5
18/07/2017

Great experience, hotel was clean, comfortable and staff was friendly and helpful. On checking in on the afternoon of Saturday, July 15th we were greeted by Justin at the Front Desk. An awesome job!! Unfortunately another family was impatiently waiting to check in (their room wasn't ready) and was giving Justin an unwarranted hard time-honestly beyond his control. Despite this small group, Justin did a great job maintaining his composure and professionalism. People can be difficult sometimes and I appreciate the role of Front Desk is the first individual frustrations are directed at. Great job Justin and awesome smile. Keep up the great work!!

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Afternoon Aline, Thank you for taking the time to leave us an additional review on TripAdvisor! We are so happy to know that you enjoyed your recent stay and we look forward to hosting you again! Warmest Regards, Jessica

"Not recommend"

1
17/07/2017

Room was dirty and staff was not helpful! There were noise and smoke issues with other guests during both of the nights we stayed. The breakfast staff were rude and very unprofessional. I would not recommend this hotel.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Afternoon N5921GJkathrync, Thank you kindly for taking the time to review our hotel and for sharing your important feedback with our team. Please accept my sincere apology for the feelings of disappointment that you experienced. Your comments will be shared internally as an opportunity for improvement. We hope that we will have the opportunity in the future to welcome you again for a truly positive stay. Warmest Regards, Jessica

"Confortable but lack of soundproofing"

3
17/07/2017

The bed was confortable, the room clean, breakfast alright BUT we could hear the other people in the other rooms (I heared a kid crying, other takign a shower and people walking in the room above us) I felt like I was in my boyfriend's previous appartment. (which was cheap and could hear the other people...this is a big irritation point for me)I already stayend at better hotel

"Excellent Stay!!"

5
13/07/2017

Our check in girl was fast, friendly and efficient. The hotel was very clean. My room was large with a good sized work area. Lots of electrical outlets. The Bed was super comfortable. Bathroom large, clean and the shower had great pressure and hot water. Lots of car parking outside. The breakfast area is in the adjoining Sheraton and was really fantastic. You get a coupon for this at check in. The buffet selection was huge and very varied and there was an attendant there all the time. The location of the hotel was good - not to far to the airport - not far to downtown. If there was a bad thing at this hotel it would be the Wi-Fi isn't very strong. Check out was fast and easy. There are many eating options in the next block - you can easily walk. A great hotel, great price and I will stay here again for sure!

"Family Outting"

5
13/07/2017

Went to a Jays game, stayed at Best Western Parkway, went to Science Centre the next day. Hotel staff were very helpful, room a good and comfortable size. Included breakfast was amazing. Would stay here again, with out a doubt.

"Always a nice stay."

5
12/07/2017

I'm always greeted by staff in a warm, friendly manner. The room is always clean and comfortable. I find the location central to many activities and it is a reasonably easy to get to downtown Toronto from the hotel.

"will not stay here again"

2
08/07/2017

had appointment in Toronto so booked because of location and price. was arriving later at night after driving 8 hours and could not find the hotel. out gps kept saying we were there but we were still on the highway. we pulled over and called the hotel and the lady that answered the phone, knew right away what the issue was and gave us the address that our gps could locate the hotel. this happens to people all the time with gps is what we are told. the hotel was loud, hockey teams were in town, and played in hallway through the night. the floor we stayed on smelled of weed. will never stay here again.

"excellent hotel"

5
02/07/2017

great hotel, great employees, everyone was friendly and very knowledgeable. great amenities, including breakfast and fitness club with both indoor and outdoor pools. great onsite restaurant for quality dinners. convenient location to get around by car or public transportation.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Day David G, Thank you for taking the time to review our hotel and for sharing your feedback with us! We are so happy to know that you enjoyed your recent visit at our property an dwe hope to welcome you back again soon! Best Regards, Jessica - Guest Experience Ambassador

"Alright hotel, silly pool area rules"

3
25/06/2017

We recently stayed at Best Western Parkway Hotel North for one night for a soccer tournament. The majority of the team stayed at this hotel. The check in and front lobby are very sketchy and made me very nervous as to what the rest of the hotel looked like. Check in was easy and we went to our room. Hallways have a musty smell and are outdated and dark. The room and washroom was outdated but clean. The soccer team decided to go for a swim...finding the pool area was a little bit of a maze. The indoor pool was a basic hotel pool with an outdoor pool right beside, along with a grassy area and numerous lounge chairs. The parents all attended the outdoor pool area and the patio area with the kids and were shocked when we were told no outside food or drinks are permitted in these areas as per policy. It's disappointing when attending a hotel outdoor pool to relax as a team when there are food and drink rules. When I asked if there was a community area we can attend where outside food and drinks are permitted we were told it's a $100.00 fee to rent the area but we can enjoy ourselves as a team in our room. Squishing over 25 people in a hotel room was not an effective solution as our neighboring room did complain about the noise (understandably). Best Western Parkway Hotel Toronto North is an okay place to lay your head as a quick hotel but not accommodating for teams. I suggest relaxing on the no food or drink policy in the outdoor pool and patio area.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear Kristel H, Thank you so much for taking the time to review our hotel and for sharing your important feedback with our team. Please accept our apology for the understandable feelings of disappointment that you experienced during your recent visit. Your feedback has been shared with the pertinent teams in order to implement the necessary improvements. We appreciate you taking the time to share your concerns with our team, as this is truly the only way that we can improve the guest experience. We hope that we will have the opportunity to welcome you back again for a truly positive and memorable stay. Warmest Regards, Jessica

"Ok for the price"

3
20/06/2017

Hotel was ok for the price. Room size for the suite was great, but decor and cleanliness was just ok. Breakfast was nice to have available, but food was so-so. Connection to Sheraton was nice (we were there with a sports group) with the lobby/bar area available to congregate.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear Ashley K, Thank you so much for taking the time to review our property and for sharing your important feedback with our team. We appreciate your comments and look forward to sharing them with our team. We hope that you'll come and visit us again soon for a truly positive and memorable stay! Warmest Regards, Jessica Bertolo

"Very Good"

5
19/06/2017

Friendly and helpful check-in and check-out Beds very comfortable, Nice pillows, big rooms (2 double beds) Of course it's not a 5 star so it could always use some cosmetic improvement but very clean. Price reasonable. I booked it on Tuesday. Once in Toronto I checked the price and it had gone down by $10 - $15 dollars so I called and they adjusted the price very politely and efficiently.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear colettep108, Thank you for taking the time to review our hotel and for leaving us with such a great rating! We are happy to know that you enjoyed your stay and we hope that you will come and visit us again soon! Warmest Regards, Jessica

"Clean and friendly staff"

5
12/06/2017

During our stay the room was clean and very big got an upgrade as a BW rewards member. Friendly staff, good breakfast would recommend good value for your money. Would stay in this hotel again and recommend it

SHParkway, Jessica Bertolo, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Morning vec350, Thank you kindly for taking the time to review our hotel and for sharing your kind feedback. We are so happy to know that our team was able to exceed your expectations, and that overall you enjoyed your recent stay. We look forward to welcoming you back again! Warmest Regards, Jessica

"Great Breakfast - Good Quality"

5
12/06/2017

Stayed at this hotel for business and they never disappoint. Rooms are clean and staff is friendly. Breakfast is shared with the other hotel attached to this one and the food is very good especially the omelettes that are cooked in front of you while you wait. Thanks "Tony" the chef. If you are looking for dinner out, there are a variety of restaurants in the area that you can walk or drive to.

SHParkway, Jessica Bertolo, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Morning David, Thank you for taking the time to share your kind feedback with our team and for reviewing our hotel. We are so happy to know that you enjoyed your recent stay and we hope that you will come and visit us again soon! Warmest Regards, Jessica

"Great place to stay in Richmond Hill"

5
11/06/2017

At very short notice, our 18 year old daughter in Richmond Hill informed us she was having friends over and how nice it would be if we could make ourselves scarce for the evening. We are Best Western Rewards members, and decided to use points for a stay at the local Best Western. We were very pleasantly surprised by the level of comfort and the warmth and professionalism of the staff. We enjoyed dinner and the included breakfast buffet in the restaurant Crave (that's actually located in the adjoining Sheraton). The meal quality was very good, and the cost was reasonable. The rooms are quiet and well-appointed. Highly recommended.

SHParkway, Jessica Bertolo, Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Morning Steve, Thank you for taking the time to share your review with us! We are so happy to know that you enjoyed your recent visit with your wife and we hope that you'll come and visit us again soon! Warmest Regards, Jessica

"Avoid this hotel. Will never return."

1
09/06/2017

Terrible stay. Will never return. Sheraton next door was sold out so I got bumped to this one. Next time would spend whatever time it took to find another hotel in the area before spending one night here. First, no ramp to getting into the hotel or between floors, so you must lug your own luggage up/down. No help available, just one staff on front desk, who aren't too helpful. First gave me keys to a dank, mouldy smelling room in the lower level (instantly got a headache when I went in), moved to another room on main floor, small but seemed ok. However, toilet didn't flush properly and both sink and shower drained very slowly. Fridge was barely warm one day and everything frozen rock solid the next. Upstairs from 10pm on it sounded like a laundromat, with dryer doors slamming and out of balance loads thumping, for hours on end, No idea what was going on there but the sound really travels freely in this place so beware. Bathroom door not clean or properly painted, squeaked loudly when opened/closed. After first sleepless night I tried again to book into the Sheraton but there were no rooms available at any price. Best Western staff were completely disinterested in my desire to find another hotel and leave. Didn't try to address cause or display concern. After second sleepless night I left a note with the front desk staff about poorly flushing toilet, noise upstairs and squeaky door but staff was not concerned, said they only had one lower room available (the mouldy smelling one), so I stayed where I was. Nothing was fixed, no one responded to my note and I was delighted to finish my conference and leave. Don't know if it was quieter the third and last night or I just slept better from exhaustion. Will never stay here again.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Morning Horsemama, Thank you for taking the time to review our hotel and share your important feedback with our team. Please accept our sincere apology for your recent experience. We appreciate you bringing your concerns to our attention as this truly allows us to improve and follow up internally with our team. Please know that your experience is not reflective of what our guests can expect from our property, and we will be following up on where our team missed the opportunity to exceed your expectations. We are truly sorry for missing the mark on your recent visit, and we hope that we will have the opportunity to make it up to you in the future. Warmest Regards, Sheraton Parkway Team

"Nice hotel, good breakfast"

4
05/06/2017

The hotel is reasonably priced, staff very friendly and nice rooms. There are pools and a large fitness centre which we haven't used. This is our second time staying here when visiting family in the area. The rooms are fairly clean – I noticed a few cob webs so they could do with a good sweeping. Last time we were bothered by the noise in the hallway but this time we were closer to the back and the noise didn't bother us. We could here noise going on as there were a number of sports teams staying there but this room was well soundproofed.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear mmv686, Thank you for taking the time to write a review and share your feedback with our team. We are so happy to know that you enjoyed your recent visit, and that it was an improvement from the last time you joined us. We hope that you will come and visit us again soon! Warmest Regards, Jessica

"Great Stay and VAlue"

5
04/06/2017

Thank you had a wonderful stay! Great location and easy access to get to the 404 and head into the City in the morning -- recommend this location for those that are travelling and need to get to Toronto without the cost of staying in Toronto.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear taraedeh, Thank you for your kind comments and for taking the time to review our property! It's so great to know that you enjoyed your recent visit and our close proximity to many great restaurants and highways in the area. We hope that you will come and visit us again soon! Warmest Regards, Jessica

"My Stay"

4
01/06/2017

Got a room more expensive than I asked for with no explanation. First time in 10 years that they made a mistake. I Explained this Disappointment in Their Survey and await the reply. I think the agent was padding her commission and/or was over zealous. Thanks

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear Morrist596, Thank you kindly for taking the time to share your important feedback with our team. Please accept my sincere apology for the change in rate upon arrival. This is not something that we have seen before, and I ensure you that I will look into this internally. Warmest Regards, Jessica - Guest Experience Ambassador

"Feels like home"

5
29/05/2017

Always treated like returning family/friends. Excellent buffet breakfast included. Great value, selection, but best of all, warm cheerful, friendly service from the dining room front gentleman, who seated us, to the omelette chef, to the servers.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear, Thank you for taking the time to review our property and for sharing your kind comments! We are happy to know that this feels like a home away from home for you and we look forward to welcoming you back again! Warmest Regards, Jessica

"Medical Trip"

5
28/05/2017

Hotel staff was friendly and room was clean .The parking was a bite messy as it shares with other hotels. The breakfast was in another hotel food court but in a restaurant . The experience was very good.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear Q4953DKjamesm, I hope that you had a great weekend. Thank you for taking the time to share your feedback with our team! We are so happy to know that you enjoyed your recent visit, and I hope that we will have the opportunity to welcome you back again soon for another memorable stay. I hope you have a wonderful rest of the week! Warmest Regards, Jessica

"My experience with best western"

4
27/05/2017

Travelling to visit related who is in long term care facility. Location of this hotel is great for us. The breakfast is super. Price is reasonable. P.s. Your request for r view is too lengthy. I will not respond to any future survey as a result.

"Great stay!"

5
27/05/2017

Was staying for a conference with my sanity and had a great time. Lots of room in the hotel to explore for my baby and had very comfortable beds! I loved that it was connected to the Sheraton which was easy to get around. It was quiet and clean. I would defiantly recommend this hotel to someone with children because here are two pools to access.

"BW Tornto Parkway"

5
24/05/2017

Conveniently located near the 407 and 404, allows for easy access to downtown or the airport. Fully cooked breakfast offers many choices and is a great way to start the day. Hotel is clean, staff is friendly. Lots of shopping close to the hotel.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon! Warmest Regards, Jessica

"conference experience"

4
23/05/2017

My comments have been expressed - the hotel did not meet my needs because of the amount of walking from the room to the conference center in the Sheraton, knowing that I would be attending. Hopefully a better experience next time.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Afternoon, Thank you for taking the time to review our hotel and for expressing your comments. Please accept my apology on behalf of our team for the inconvenience that you experienced in regards to distance to your conference. I hope that we will have the opportunity to welcome you back for a truly positive visit. Warmest Regards, Jessica

"Comfortable Stay"

5
15/05/2017

Comfortable beds, nice breakfast, helpful and friendly employees. Gave us a late checkout as I had a business meeting. Would come back again. Liked having a Starbucks and Tim Hortons right next to the hotel.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon! Warmest Regards, Jessica

"Budget stay"

4
09/05/2017

I stayed on Best Western parkaway for two days on 18th and 22nd being a part of tour group.first time they gave me a smaller room and next time I got a bigger room.room was small first time but presence of coffee machine and tea bags helped.there was a vending machine at ground floor which had razor,advil,toothpaste,chocolate but it was out of order.the machine just returned 25 cents everytime i put a dollar coin.it is better to ask toothpaste and razor from reception as they give it for free.complimentary water bottles are also available at reception.there is atm near reception and a inhouse Starbucks near breakfast area.breakfast was ok because I think hotel shares it with Sheraton.the hotel had blocked 50$ for incidentals onmy credit card on both of my visits which was not removed even after two weeks.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Day, Thank you kindly for taking the time to review our hotel and share your comments with our team. I look forward to sharing your feedback internally. I am happy to see that overall you enjoyed your recent visit and I hope you will come and see us again soon! Warmest Regards, Jessica

"Good stay but for parking.."

4
07/05/2017

This hotel is connected to a Sheriton. Both are excellent in amenities. Friendly staff are very helpful. Included buffet breakfast was excellent. The only negative was we could not find parking mid day Saturday. The lots were all full..had to park over by Jack Astors!

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Afternoon Jeff, I hope you are having a wonderful week. Thank you for taking the time to review our hotel and share your feedback with our team. I am happy to know that overall you enjoyed your recent visit. Please accept my apology for the frustration you experienced with parking. We do have an additional 750 underground parking spots connected to the Sheraton Hotel which may be helpful in the future. I hope that we have the opportunity to welcome you back again! Warmest Regards, Jessica Bertolo

"BW & Shouldice are a team"

5
02/05/2017

When you are accompanying a family member to Shouldice Hospital this hotel is farely close and easy to access. They even have a special price for family members. It has great amnieties and the staff is wonderful

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Good Afternoon sylvier46, I hope you are having a wonderful week. Thank you for taking the time to review our hotel and for sharing your kind comments with our team. We are happy to know that our location was nice and convenient for you, and that you enjoyed our friendly staff. I hope that you'll come and visit us again soon! Warmest Regards, Jessica Bertolo

"Comfortable and very clean, great personal service"

4
01/05/2017

Have stayed at this location several times in the past. Rooms have been renovated and are very nice and comfortable. The room had, 7316 had a balcony with was very nice. Check in was fast and friendly and upon getting situated in the room the front desk called to make sure everything was ok. I later contacted the front desk regarding a TV channel and programming question. They were helpful and then called later with further information to help out. Very helpful. Hint: if coming from Hwy 7 eastbound towards the hotel turn left(north) onto Leslie St and then into the hotel parking lot.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at Best Western Parkway Hotel Toronto North, responded to this review
Dear Pat, I hope you are having a wonderful week. Thank you so much for taking the time to complete our survey and for sharing your kind comments with our team. I am so happy to know that we were helpful and accommodating when needed - and that our associates left such a wonderful impression. We hope that we will have the opportunity to welcome you back again for another great visit! Warmest Regards, Jessica Bertolo

"Good, slightly musty room, better after opening window"

3
28/04/2017

Have stayed here several times over the years, always good. Access to the attached fitness health club (squash courts, pool, etc), is nice. Great buffet breakfast included, plenty of chopped fruit along with the usual items. Nice bar there too, & more restaurants in the immediate vicinty, than I can believe. Mostly Asian, but lots of others too. City bus access, major highway a stone's throw away, theatre down the street, with an lcbo, etc. I never have a bad experience staying here.

SHParkway, marjoriew777 at Best Western Parkway Hotel Toronto North, responded to this review
Good Afternoon, Thank you for taking the time to hare your wonderful feedback with our team. It makes me happy to know that you always enjoy staying with us - as this is what our team strives to do! We look forward to welcoming you back again for another memorable stay! Warmest Regards, Jessica Bertolo

"Hospital visit"

4
25/04/2017

My husband was at Shouldice Hospital for 1 week and I stayed at the BW. The staff were very considerate asked about my husband every day and how was I doing. We also had our breakfast included at the Crave Restaurant in the Sheraton. The staff there were excellent as well. Everyone was friendly and helpful.

"Awesome stay"

4
24/04/2017

Enjoyed the experience at this Best Western. Best Western has always provided excellent services and amenities. The Best Western App is also convenient. If you have any questions for the staff they are always willing to help out.

"Good night sleep"

4
24/04/2017

I stayed at this hotel in April of 2017 for one night. The hotel is clean, the reception was cheerful, the room was well layed out and very clean. Most of all, the bed was very comfy! I had a great night's sleep! Breakfast was served in my room on time, although it was not piping hot, it was fine.

"Pleasant surprise"

5
22/04/2017

We chose this BW because of its location and that's not always the best criteria. We were very happy with your choice, excellent service, the beds were very comfortable and the breakfast was amazing. Staff at reception offer bottled water at check in and out and that was a simple gesture that goes a long way.

"Comfort and convenience"

5
21/04/2017

Easily accessible hotel with very big comfortable rooms. Excellent breakfast provided with stay. Lots of restaurants in the area (if you like Asian food. Timmies right next door. Hotel staff was very helpful. Price was very reasonable.

"First Time for a Basement Room"

3
19/04/2017

This was a first for me as according to the front desk since I checked in late (shortly after 6 pm) the only rooms left were in the basement. When we did a reno on our basement, building code said at least 2 egress routes are required and a window is st not apply to hotels. Room itself was fine and met expectations. A group with 5 rooms and a ton of kids were loud and kids were in the hall until late and started again at 6 am. Multiple people instructed the kids to keep the noise down but the parents didn't seem to care. May be due to a budget type hotel and I am much more forgiving of kids behavior on weekends but not during the work week. Breakfast was also very good

"A favourite spot when in the area"

4
18/04/2017

We thoroughly enjoy staying here. The rooms are clean and comfortable. Service is great. We especially enjoy the breakfast served at the adjoining Sheraton as well as the pool in the health club. The price is excellent for what you get.

"Louise Wang"

3
14/04/2017

I did not get the morning call on 4/10/2017 morning while other friends at the other rooms seemed got the morning calls OK. I only got the short 15 minutes to have my breakfast. The restaurant opened at 6:30 am, that was too late for our group bus schedule to leave at 7:00 am.

SHParkway, Jessica Bertolo - Guest Experience Ambassador at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good Day louisewang168, Thank you so much for taking the time to review our hotel and share your feedback with us. Please accept my sincere apology for the inconvenience you experienced during your last visit. I hope that we'll have the opportunity to welcome you back again for a truly memorable and positive stay. Warmest Regards, Jessica

"Better than you'd imagine"

4
08/04/2017

this hotel is brought up in quality as it is connected to s Sheraton so there are additional hidden facilities such as a pool, fitness centre and connected shopping and external restaurant options. The breakfasts are excellent. Free WiFi and parking make this an easy choice if it is in your area. - note this is nowhere near Pearson international airport!

SHParkway, Jessica Bertolo - Guest Experience Ambassador at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good Day philbA769ML, Thank you so much for taking the time to review our hotel and share your wonderful feedback with our team. We are so happy to know that you enjoy your time when visiting our property! We hope you'll come and visit us again soon! Warmest Regards, Jessica

"Great value for the price!"

4
07/04/2017

Excellent service. Caring,compassionate staff including the staff at the buffet breakfast. I enjoyed all the amenities offered in. The shared space with the Sheraton. Free parking is always a plus! Exceptional staff at the front desk and at the buffet breakfast.

SHParkway, Jessica Bertolo, Guest Experience Ambassador at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Dear Sherry M, Thank you for taking the time to share your review with our property and for your wonderful feedback. I am so happy to see that you enjoyed your recent visit and I hope that you'll come back and visit again soon! Warmest Regards, Jessica

"Best Western Parkway Hotel"

4
06/04/2017

Was on a business trip and this hotel was booked for me. I was quite surprised ! Everyone was quite cordial and very helpful, rooms were very clean and great area surrounding. Had an enjoyable stay for 19 days and would recommend this hotel to anyone.

"Nice Stay"

4
05/04/2017

Great value for what we paid. Rooms were clean and updated. The hotel staff were very friendly. The breakfast which was actually at the hotel next door and included in the price was excellent. We would stay here again

"Quick Overnighter"

4
04/04/2017

Our usúal Toronto BW hotel was full, so we gave this a try. The exterior is plain, and the lobby area is small and quite bland. The rooms were fine, clean, and adequately equipt, but we were disappointed that there were only double beds available in one. The hotel is layed out in almost a motel arrangement, with long hallway and parking right outside our room on the ground floor. The result was that it was somewhat noisy until other guests settled down for the evening. The WIFI service was fine except for email service which didn't seem to work reliably. The hotel is situated in an area with shops and restaurants within walking distance, and since it's adjacent to the Sheridan, there is easy access to bars and restaurants in that property. The breakfast service available with the room is provided in the Sheridan, and was excellent...well beyond what you would normally expect. We would stay at the property again, but ask for a second floor room and queen beds.

"Great price and excellent breakfast"

4
18/11/2016

Paid $109+ great price but an amazing buffet breakfast!! (Breakfast is in next door hotel restaurant but amazing selection) Room - clean room - good condition - beds were firm but beds are pretty subjective. Would have liked a bit softer - lots of pillows Service - courteous and friendly Great price for a fairly well kept hotel.

"Missing makeup brushes "

2
16/11/2016

Every thing was good until my daughters make up brushes went missing and we compliant to the front desk. And she couldn't help us to find out what happened to the brushes set and we asked to to manager. Manager showed up and she said that she will take care of it. She didn't call us while we were at best western for four days. When we checked out the front desk lady told us that they are not responsible for missing things. Thank you.

"Exceptional room, clean and complimentary breakfast buffet at Sheraton"

5
14/11/2016

Stayed at the Best Western while in the Toronto area and cannot boast enough about the top notch hotel. The rooms were very clean, well equipped and plenty of space. On top of that Best Western which is attached to the Sheraton gives a breakfast chip to each person staying to enjoy a complimentary buffet breakfast at the Sheraton. This is a great bonus given free. The buffet is filled with everything to please any appetite and endless juice and coffee. I was so pleased with my stay here that I encourage any traveller to give it a try. The staff in the Sheraton are so very attentive and made myself feel like a truly valued customer. I would say if taking taxis from one area to another Uber is quite a bit cheaper if you are on a budget. Plan to return to this hotel and enjoy the great service I had on this trip. I did possibly lose my digital in the lobby area and it may have been picked up. I would truly appreciate the photos being returned if the person who picked it up reads this. The camera is of no value to me, please keep it but the photos of family and pets are extremely important to me. Would like to have those back. It was a small digital camera, copper color in a black case with a tiny zipper pouch (red) which held all the past data of photos taken over the many years. Please contact me if you did fine the camera and return my photos on these chips would be appreciated.

"My stay was great"

3
11/11/2016

Very pleased with my stay at the BW. Starting with checking, was smooth. My king size bed was comfortable. The room itself is very large and bright with plenty of lights and mirrors. It has a little counter top with a microwave/fridge and coffee maker etc. The bathroom was bright and clean with nice towel shelves with lights. It was quiet in the night, was staying on the 3rd floor. Breakfast was really enjoyable, variety and lots to choose. You were given two tokens when you check in and you go across to the Sheraton for breakfast you also has the choice to order from menu. You also have access to the indoor pool, hot tube and sauna etc. Note you will be sharing these amenities with public because it is a fitness club. I gave it 3 stars, because I notice corridor carpet was not that clean, guest left their garbage outside their room, few dents in the room etc. One thing to note, please walk with purses or very valuables even if you are going for a smoke. Next morning after breakfast we left the room for a swim, upon returned found our room door wide open. We checked around nothing were not missing, so I did not reported it.

"Decent hotl, good location but noisy"

4
14/10/2016

We spent two nights here on Thanksgiving week-end (Saturday and Sunday nights). We didn't spend much time at the hotel, just to sleep and have breakfast. The room was nice except for a few minor repairs needed so it doesn't look run down. I am attaching photos. There was a fridge, microwave and coffee maker and coffee but no safe. The first two bath towels were decent quality but after that they were very thin and cheap looking. The main problem we had was the noise carries terribly from the adjoining room and from the hallway. The people in the hallways were walking around, talking loudly at 6:00am. At night security was called because the people next door were so loud plus had the T.V. really loud. The breakfast buffet was very good with a good selection. On Monday morning there was a chef making eggs. I used the pool and hot tub once (hot tub not very hot but nice). It seems that there are classes offered at the health club but none when we were there as it was a holiday. This is a very Chinese area and most of the staff and guests were Asian. There were signs everywhere (in English and Chinese) in the health club and dressing room asking people not to spit. Apparently it is a cultural thing. All the staff we dealt with were very pleasant. We had requested a king bed and although it wasn't available at time of booking, the young lady at reception found one for us. If it wasn't for the noise and being woken up I would stay here again.

"Mediocre room...Needs care"

3
11/10/2016

I stayed here on Sept 24th for one night. I believe room 7103 Reason for my stay here was that I was using my reward points and it was close to the venue I was attending. First time with Best western. Pro -friendly staff and included breakfast buffet. Con -limited parking spot Personal experience: The rate for that night is $155, I had rewards points so I paid nothing. The room I stayed at was semi-ground level. Im not sure about other floors, but this room was DINGY and gloomy. Dirty drapes with spider,Paint coming off doors and ceiling, stain or dirt from Ceiling. This did not affect my overall experience as I was only there to sleep for 1 night. However, I would not pay $155 for this ground level room. Conclusion: This room could be better with better attention from management

BestWesternParkway, Social Media Coordinator at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Dear 1nederLust, Thank you for taking your time to give us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be forwarding this issue and sharing your comments with the housekeeping supervisors regarding the drapes and ceiling and I will ensure this will not happen again as we take all guest's feedback and their comments very seriously. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at [email protected] Nancy Social Media Coordinator

"Best Western Markham"

5
26/09/2016

Quality Hotel with all the amenities. The hotel is close to all major highways so it is easy to go anywhere in Toronto from here. The hotel and rooms are always clean. The restaurant has an excellent breakfast buffet. recommend this hotel to anyone. Book early as it is very popular and is frequently booked up.

BestWesternParkway, Social Media Coordinator at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hi James, Thank you so much for taking your time to give us a review, I will be sharing your valuable comments to the rest of the teams! We hope you will come back and see us again soon. Sincerely, Nancy Social Media Coordinator

"Awesome !!"

4
26/09/2016

We had three reservations at this hotel, second reservation, they couldn't find our reservation at the front desk. This young man named Justin went above and beyond trying to locate our reservation as it was booked through hotel.com He was very pleasant and calm, cool and collected as there were a huge line up of guests waiting to check in after a tour. We really appreciated his service. Our stay was enjoyable, the complimentary full breakfast buffet was good. It was more than our expectation. The room is dated but clean and comfortable. The cleaning staff are friendly and brought us extra towels, toletries when asked. We definitely will come back again. Thank you

BestWesternParkway, Social Media Coordinator at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hi Susan, I want to thank you for taking the time to give us a review regarding your recent stay at our property. Thank you for your complement to our staff member, Justin and also to our friendly housekeeping staff, I am happy hear they were able to assist you! I hope we'll see you again soon! Sincerely, Nancy Social Media Coordinator

"EXCEPTIONAL CANADIAN HOSPITALITY"

5
18/09/2016

Very well kept hotel,just check the side doors,need access with key card.Never seen a BW with breakfast which included an omelette station.Fantastic array of dishes for breakfast.Signage and accessabilty to hotel is great.

SheratonParkway221, Social Media Coordinator at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello 576hedwigk, Thank you so much for the kind words! Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand! If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Nancy Social Media Coordinator

"Pleasant stay"

4
15/09/2016

When we arrived, I noticed how nice the place smelled..very clean. The staff at the front desk was quite friendly and eager to help. We were given poker chips to pay for our breakfast the next day. Full buffett. Lots of variety. Our room was lovely with nice furniture, not your utilitarian dressers and tables. The TV remote in a cloth bag stating "Fresh Remote". Loved it. I also like the spotless bathroom with a shower that actually had some water pressure. My only complaint is the place doesn't have a lift. Our room was downstairs and we had to carry our luggage down a flight of stairs.

SheratonParkway221, Social Media Coordinator at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hi Holly, Thank you for your review, we value your feedback. I am so happy to hear that you enjoyed your stay at our property. We hope you will come back and see us again soon! If I can be of any assistance in the future, please don't hesitate to contact me at [email protected] Nancy Social Media Coordinator

"Okay"

3
12/09/2016

Booked 3 rooms, 2 rooms smelled heavy smoking room. Complained to front desk and Jay handled situation very well as he upgraded one of the rooms. Totally didn't know the other room smelled too so I didn't bother complaining. For the breakfast, not quite sure how I was charged. They gave us poker chips at check in so that we can present it for breakfast. Kids lost 3 chips out of 6 and they charged us breakfast...so be careful for chips. Check out was disaster...such a long line up at 12:00 with 2 people being very busy. One person seemed like he was pretty new so they should have had somebody there to help. There were literally 10 people waiting to check out.

BestWesternParkway, Social Media Coordinator at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hi Mike, Thank you so much for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am happy to hear that Jay was able to assist you, however your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for taking the time to give us a review. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at [email protected] Nancy Social Media Coordinator

"Clean, economical, great breakfast"

4
05/09/2016

Once you get past the lack of easy parking, the tiny reception area and the long, low corridors, this is a great hotel to stay at. The rooms are large, comfortable & clean, the rates are reasonable and the breakfast is excellent.

BestWesternParkway, Social Media Coordinator at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello Sparrowarm, Thank you for your review, we value your feedback. I am happy to hear you enjoyed your room and the breakfast at our hotel! We hope you will come back and see us again soon. I know there's limited outdoor parking but there's also an indoor parking lot with access on the East side of the building for when you visit us next time. Thanks again for your review! If I can be of any assistance in the future, please don't hesitate to contact me at [email protected] Nancy Social Media Coordinator

"Lovely stay"

5
05/09/2016

Had a good experience at this hotel . Was clean, beds are comfortable . Breakfast is at the Sheraton next door but the hotels are joined together so that's not a problem . Breakfast is a full all you can eat buffet and we had the pleasure of being looked after by a lovely gentleman called Peter , he always had time for us , and brightened up our morning

BestWesternParkway, Social Media Coordinator at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello Karen, Thank you for your review, we value your feedback. I am happy to hear about the good experience you had at our hotel and the excellent service you received from Peter. We hope you will come back and see us again soon. If I can be of any assistance in the future, please don't hesitate to contact me at [email protected] Nancy Social Media Coordinator

""Very satisfied and excellent Breakfast""

5
28/08/2016

Room was clean, spacious with a fridge, microwave and balcony. Staff very friendly. Buffet Breakfast well stocked and lots of variety. Remote for TV came in a cloth pouch that said 'Fresh Remote' yeah for us clean freaks!!

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Mike C, I am glad you enjoyed everything about your stay. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. It is our goal at the Best Western Parkway Hotel Toronto North and we take great pride to bring the level of this hotel above our competitors. We will always have that commitment to our value guests to continually improve our product and the service that goes along with it.

"Great all around hotel experience."

5
26/08/2016

We return every year to attend a conference and the hotel just gets better every year. The breakfast is fantastic. All restaurants are within walking distance and good choices. Book early over the internet to get the best price. Seasoned traveler Sue.

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Sue, Thank you very much for the lovely review, it is our pleasure to have you return to our hotel year after year. I look forward to meeting you next year! Julie

"stay elsewhere"

2
19/08/2016

parking is horrible, there is no elevator in the building. I asked the desk clerk what if he had a handicap person that could not go down the stairs he said they could get help. took 1 hour to get the maintenence person to get to my room to fix the vent system. coould not get on the internet till 2:30am. all that said the room was nice but anything else no way. to far from Toronto staff as helpful as chicken teeth

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
jim a, Please accept my sincere apologies for the poor experiences you had during your stay with us at the Best Western. Your feedback is important to us and I will definitely share your comment with the rest of the staff and department to see how we can be better for your future stays. Julie

"Good Facilities, need improve Breakfast system"

4
12/08/2016

All good, but Breakfast, wake up for early breakfast (just before 7:00 am) there was a big line for people waiting to be attended to get breakfast) made the line, after 20 mins I have to quit I was still in the middle of the line, so I ended paying for breakfast and wasn't able to take it, I had been in other BW hotels and had no issues with the "Buffet style" breakfast other than that all was good

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hi Guillermo, Please accept our sincere apologies. We are currently working on a strategy for the long wait for breakfast and I hope it will be resolved for your return trip.

"Good hotel, terrible included buffet"

3
02/08/2016

We stayed a week at the Best Western Parkway hotel with our two kids. The hotel is clean and it has three nice Pools. The included buffet was terrible. In a week, they never changed the menu. The ketchup bottle was left empty until someone complained to a manager. There were flies circulating on the pastries. The service was terrible. We got up three times on our own to get coffee. I got up and got the kids juice myself. The waiter stopped quickly and said "everything looks good" and he took off. Then, he tried to chase us down to get a tip when we were leaving! I told him that the service was horrible and he should not expect a tip when he ignored our table. We are so disgusted with this restaurant that we chose to eat elsewhere today. The hotel is good....I recommend a stay with no buffet included.

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Chantal D, I would like to apologize on behalf of the restaurant for the poor service you received. I want to reassure you this is definitely not up to our Best Western standards and rest assured I will definitely bring this issue up with our food and beverage manager. I hope to see you soon in the near future. Julie

"Great place to stay"

5
30/07/2016

We are a family of 4 and we stay in this hotel for 2 nights. If you don't know yet, the Best Western share the installation with the Sheraton just beside. The check in was fast and efficient, the person in the front desk do a excellent job to inform us the direction for the room and the breakfast in the morning. The room was ok, it's clean but the restroom it's little bit small. After the night, the mattress are excellent end the pillows has a soft and hard. You can choose what ever you want ?? The breakfast was on the Sheraton side, everything you need to juice up your day are there. Oh I forget to say that on the first day we found the tour fridge are not working well so we go to the front desk and they send a repairman in few minutes!!! That's it's a service!!! The pool was very good, in the evening you can play pool. Everything it's free. You have a lots of parking, inside or outside. You are near the highway 404. For the first impression it's excellent you can book there !

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Minh D, I am so happy you enjoyed your stay with us. It means a lot to us. I hope you will consider our hotel for all your future trips to Toronto!

"Great hotel"

5
29/07/2016

We stayed at the Sheraton a couple of months back, so when we were planning a family trip, this location was perfect, central to all the activities we were doing. The rooms are really nice and very clean. The staff is very friendly. The continental breakfast (on the Sheraton side) is really good, with lots of options. The kids loved the pools (indoors and out). I would definitely consider staying here again.

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
tpoir, i am so happy your kids enjoyed the pools. We hope to see you back in the near future!

"Best of both worlds"

3
24/07/2016

Stayed in the Sheraton a couple of years ago but didn't realize that it is connected to the Best Western. Shared facilities. Breakfast is in the Sheraton for both. Best Western has an indoor pool, sauna and fitness room which were all empty because everyone was in the Sheraton, using their indoor pool, outdoor pool, hot tub, steam room. They also have badminton courts and squash courts. Be aware it can get a little busy as the fitness facilities are also open to local residents that live in the adjoining condos. As far as the rooms are concerned, usual Best Western standards. Breakfast is also good.

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
PSG_13, Thank you for your review. I am glad you enjoyed your stay. We hope to see you soon!

"No Access to Emergency servises. Phones Not Turned on in room. Guest may Die."

4
22/07/2016

We stayed for 6 nights. Staff was good. Ms. Flora at check-in and Ms. Alma during entire stay. Positive: Rooms are extremely good. Staff good. HK good. Lots of eating places around. Access to public transportation Very far from main attractions. Need improvements: * Very dangerous situations: Your phones are not turned on even after many requests. A guest has no way to access emergency services because NO phones and NO elevators. Guest may DIE in the room and no one will ever know. * No elevators in spite of 3 story hotel. How can it be BestWestern? * No Guest laundry of this hotel. We have to share with Sheraton hotel. The washer and dryer takes 90 minutes per machine. and is always occupied. I spoke with Ms Nalini- Guest Relations manager. She had a excuse for NO PHONES. The Sheraton and Best Western shares the phone lines. )Not good excuse)

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
urvee, I am so sorry for the inconvenience. I will definitely follow-up with our IT department and investigate further into this matter. Thank you very much for your feedback.

"Wonderful staff - awesome stay"

5
21/07/2016

I enjoy coming to Best Western and rarely will consider staying anywhere else. The staff are wonderful and accommodating. The rooms are clean. I have no complaints. I especially love the complimentary breakfast - there is so much selection and the quality of the food is great.

"Perfect stay"

4
12/07/2016

We stayed as a family fro 6 nights and had a great stay. Wonderful hotel with awesome breakfast buffet, pool, fitness, squash and more. The friendly and helpfull staff assisted us several times with recommendations and tips. Clean rooms and nice location with fine public transportation options nearby.

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
S?ren K, We are very glad you enjoyed your stay with us. I hope if any of your future travels bring you back to Richmond Hill, you will choose our property again. We hope to see you soon. Julie

"Good Location Superb Breakfast (served at Sheraton the same door)"

5
05/07/2016

Good Location Superb Breakfast (served at Sheraton the same door). Big Rooms. Quiet. Parking. Direct connection to Town Hall (via walking within the same building). First time I had a full breakfast at a 3 stars hotel served at a connected 4 stars hotel.

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
831zeevh, Thank you very much for the lovely review. We are very happy you enjoyed the breakfast buffet. If your travel ever brings you back to Richmond Hill, we hope to see you soon. Regards, Julie Chiu

"Good location."

4
02/07/2016

Stayed for 1 night in this hotel. Good location for business in Toronto peripheral regions. Outstanding restaurants within walking distance - Beijing barbecue duck resturant, KEG steak, etc. Hotel resturant and breakfast shared with Sheraton. Actually there are in the same building.

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Jim&Iris, Thank you very much for your kind feedback. We truly appreciate it. I hope your travel will bring you back to Richmond Hill again as it would be our pleasure to serve you again. Please do not hesitate to contact me directly for your future stays. Julie [email protected]

"New rooms but old tired towels"

3
30/06/2016

I'm a big user of BW hotels. But this one fell very short if expectation. Main entrance not properly identified when first driving in. Old thin towels and skimp on replacement towels, soap etc. The breakfast however is great as it is in attached Sheraton Hotel lobby. Beautiful setting, buffet style with an amazing egg/omelet station Chef. Lots of tables and very pleasant staff.

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Marc R, I wanted to personally reach out to you to apologize for the poor experience you had while staying at our hotel. I want to reassure you we take every comment and feedback to heart, I will definitely look into the problems you mentioned. Regards, Julie

"Incredible value for the $$$"

5
30/06/2016

Visiting Toronto for the Toronto Hakka (Chinese) Conference and staying for five days. The rooms are good sized and the staff is wonderfully accommodating. The hotel is connected to the Sheraton so their lobbies are connected via a walkway. They share a spa and restaurant too! Two indoor pools, gym, steam room and my convention rate is USD$89 daily!! Breakfast was included in the cost and it was really pretty good!!

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Paula M, Thank you very much for the lovely feedback. We truly appreciate it. If your travels ever bring you back to Richmond Hill again, we hope to see you soon. Julie

"Good Location"

4
23/06/2016

It is very nice service there, and the staff are friendly and helpful. Good quality of breakfast, and the area nearby is very convenience to / from the hwy. I'll be there again if I am coming back to this area. Thank you very much....

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Dear Kwanwai, Thank you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated, I am so glad we met your expectations. It is our goal at the BEST WESTERN PARKWAY HOTEL TORONTO NORTH and we take great pride to bring the level of this hotel above our competitors. If I can be of assistance to your future bookings, please do not hesitate to contact me directly at 905 695 2821. I hop to see you soon! Regards, Julie Chiu

"Always A Great Stay!"

5
20/06/2016

We chose this hotel a few years back and have been coming back to the same hotel any chance we are in Toronto. We are now familiar with the area and stay at least 3 or 4 times a year. We like the location, the hotel, the features(ie free breakfast, pool, gym, Tim Horton's right beside). We also like the fact that the Sheraton is attached as it has a little mall below. We always have a great stay and will come back again for sure!

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Dear Stephanie, Thank you very much for the kind words. It means a lot to our Best Western Parkway Hotel Toronto North family. It is our goal to be better than our competitor hotels and I am glad we have achieved that. Rest assure we will not stop there, we want to continue to be the best hotel and your hotel of choice whenever you return to the area again. If I can be of assistance to your future bookings, please do not hesitate to contact me directly at 905 695 2821. I hop to see you soon! Regards, Julie Chiu

"great stay!"

4
16/06/2016

Room was clean and ready for when I checked in. Best sleep- I want the mattress at my house :) Friendly staff and even asked if I needed help with bags and offered bottled water after a long drive. Look forward to staying next year!

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
AtomAE, Thank you very much for your kind words. It was our pleasure having you choose our hotel and we look forward to having you next year and the year after. If I can be of any assistance to your reservation in the future or if you think of anything you believe we can improve on, please do not hesitate to contact me directly at: [email protected] I look forward to meeting you in the near future. Regards, Julie Chiu

"Great Value"

4
13/06/2016

Staff very friendly, professional and helpful. Everything you could possibly want in terms of amenities at a very affordable price. Room and facilities were very clean but the lobby is a little tired and could use a makeover.

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello John, Thank you very much for completing the review on TripAdvisor for us. Your business is very important to us, without reviews from guests like yourself, we will never know where we need to improve. We hope to see you back again in the near future. If I can be of any assistance to your future stay, please do not hesitate to contact me directly at the hotel. Regards, Julie Chiu Executive Assistant

"Excellent choice!"

4
06/06/2016

So glad we chose this hotel. The rooms were very clean and comfortable. Comfortable beds. It has a health club attached and we really enjoyed the indoor pool and the outdoor pool. Our rate plan came with a breakfast buffet which was very good - nice to have breakfast with cloth napkins and real cutlery! Service all round was excellent - even to giving us each a bottle of water as we left on a hot day.

SheratonParkway221, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good morning, Thank you very much for taking the time to complete the stay comment survey. Thank you for giving us a 4 out of 5 star rating during your most recent stay. We sincerely appreciate your business and your comment means a lot to us. I am wondering if you can tell us how we can improve our service for your next stay to receive a 5 out of 5 star rating? Please feel free to contact me at: 905-695-2821 or [email protected] and let me know how we can achieve the perfect score. Regards, Julie Chiu Executive Assistant

"Will never stay at this hotel again"

1
29/05/2016

Cons: sheet on one bed torn on the side, long hairs were all over the room floor, refrigerator was not working properly, Internet connection extremely slow, water was shot down at night leaving without any possibility to me or my children to take a shower or normally go to the washroom. Pros: Staff including manager was friendly, location of the hotel was good, and yes we were offered free bottled water.

"A great stay at the Best Western Parkway Hotel Toronto North, in Richmond Hill, Ontario, Canada"

5
24/05/2016

A great stay at the Best Western Parkway Hotel Toronto North, in Richmond Hill, ONTARIO, Canada. I had a deep sleep in the very comfortable bed. Located in North East Toronto n an Asian Community. The hotel had a very nice indoor pool and sauna. The breakfast buffet was delicious, and I highly recommend this location.

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you very much for the lovely review about our hotel. I'm glad you enjoyed all the amenities there is to offer. We do pride ourselves on our special mattresses in the guestrooms as they are the key signature to our brand. I would like to welcome you back to our hotel any time. If I can be of any assistance for all your future stays, please feel free to contact me at: 905-695-2821. Regards, JULIE CHIU Executive Assistant T +1 905 695 2821 M +1 905 881 2121 F +1 905 882 3123 sheratonparkway.com | like us on Facebook | follow us on Twitter | follow us on Instagram SHERATON PARKWAY TORONTO NORTH HOTEL & SUITES 9005 Leslie St, Richmond Hill, ON L4B 1B2

"Broken Air/Heat and Closet Doors"

2
24/05/2016

Broken air/heat unit and closet doors, only good thing was the room was very clean.Front desk staff, not even said Hi! when checked in, just asked for how many room keys needed and gave them to you and told you where you go for breakfast and that was it, not even bothered to ask or gave it a local map or information for foreign visitor. It may be my bad day, front desk staff was not helpful, did not familiar with the local area.

"GOOD SERVICE, CLEANNESS,GREAT LOCATION"

5
24/05/2016

Good service and clean,good restaurant,good size room and quality beds, fitness and clean indoor pool, out side clean and easy parking, good location,close to amenity, i will be back to stay good quality hotel

"Great value, exceptional staff."

5
22/05/2016

This was an excellent hotel. For the price, I didn't expect too much, but it turns out I was pleasantly surprised. If I had to look for problems, I'd say there were a few "fit and finish" details (caulking, wallpaper) that could have used some attention, but that's it, and I've certainly paid more to stay in hotels in worse shape. That aside, the whole hotel was extremely clean, both inside and out of the rooms, and all the staff were cheerful, super-friendly and helpful. For example, I noted a sticking sink drain plug in the morning, and it was repaired by the time we returned in the afternoon. I would not hesitate to recommend it to friends, or stay again myself. So to summarize: great location, great value and tremendous staff. 5 stars.

ParkwayHotels, Director of Sales at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good Morning, Thank you so much for taking the time to provide us with your great feedback. We truly appreciate your business and you writing such a detailed review. We look forward to welcoming you back to the Best Western Parkway in the near future. Best Regards, Monique Dennison

"Best Western Parkway Hotel"

5
19/05/2016

The Best Western Parkway Hotel in Richmond Hill, Ontario is the one of the finest hotels in the area. The staff are VERY accommodating (everyone from the cleaning staff, front desk to the waiters/waitresses at the hotel's restaurant) The staff make sure your stay is memorable and relaxing all the same. The hotel offers beautiful suites with an average 2 queen sized beds, as well as a comfortable futon. The Parkway hotel houses a large competition pool, multiple hot tubs and or whirlpools, saunas and squash courts. The staff at the Best Western devote their time to make sure you enjoy every second of your stay. We would like to especially acknowledge the staff at the hotel's restaurant, "Crave". Each morning we were warmly greeted by Eric. He would save us our table for us each morning and provide a welcoming and happy environment and started off each our days just right. We'd also like to note Lilia and Tony, two workers at "Crave" who also made our stay that much more enjoyable. The area is ideal too. Being so close to Canada's Wonderland, the Toronto Zoo and Downtown Toronto, this hotel is perfect for anyone planning on touring or enjoying Ontario. Everything from the friendly staff to the low rates, I encourage you strongly to stay at the Best Western Parkway Hotel if you're in the Richmond Hill or Vaughan area. Our stay was very pleasant and we hope yours may be as well.

"Quick stay"

4
18/05/2016

It was a nice spacious king room. Hotel was quiet through the night. Didn't get a chance to use the buffet breakfast as we had to dash. Price was great and location was what we wanted. We Would stay again. Lots of things nearby within 10 mins to ikea.

"Great Place"

5
16/05/2016

The hotel's location is easy to access. The rooms and common areas are clean. The layout in the room and the bathroom fixtures and amenities are good. The bed was very comfortable. All the staff I had interactions with were top notch. AND the price was right. This was the perfect place to stay while attending my conference.

"Impressed by best western once again !"

5
12/05/2016

Unbeatable price for the quality of hotel ! It is very affordable, clean , great staff and service and has all the utilities and services you need .. Breakfast was included with our stay and it was amazing !!! Waffles , bagels croissants fresh fruit , omelette made by chef on the spot .. Impressing . Parking was also included in our stay which was fabulous . The location was great ! Highway 7 near 404 was easy for my boyfriend and I to travel to downtown . Honestly everything was good . We even had access to gym and sports which i have never seen in a hotel in my life . They have racquet ball , tennis , pool ,weight room etc etc . If you're on a business trip or just simply need an adorable convenient and clean place to sTay in Markham, I would highly recommend this hotel. Big thanks to Justin he was awesome at his job and a great person !

"Exceeded expectations"

4
09/05/2016

We were expecting a motel from looking at the exterior of the building, but we got a very nice hotel room instead. The front desk staff are some of the very best & friendliest that I have ever seen, especially the young lady: Mary. The location is superb with restaurants, coffee shops and Hwy 404 so close by. The icing on the cake was getting access to the Parkway Health Club, which has hot tubs, saunas, pools, a workout gym, a basketball court, etc. The complimentary breakfast was also quite decent...there was lots of selection! The only minus was that our bed was soft and our backs hurt after sleeping. Make sure to ask for a bed with a new mattress.

"family gathering"

4
09/05/2016

Very close to activity. price was reasonable and hotel was a member of good chain. We were pleased with our stay. we will stay here again.good service from hotel staff and restaurant staff. just a short drive to the family gathering

"Great Place to stay"

4
08/05/2016

My husband & Attended an event at the Sheraton (which is attached). We were able to go between the two hotels without going outside. The room was great. We had a king sized bed, mini fridge, microwave, 2 comfortable chairs. The room was spacious & not crowded. Tim Hortons was only a few steps away (right beside the hotel). Staff were friendly. Tons of restaurants around within walking distance. There were a lot of kids in the hotel for hockey tournaments & other events but we couldn't hear anything from inside our room. The bed was comfortable. No complaints.

"Best Hotel"

5
06/05/2016

I arrived on May second. I went to the room. I noticed I forgot my toothbrush at home. When I went to the front desk they gave me a complementary toothbrush. The beds were very comfortable and well kept and clean. The next day I went to get a complimentary food buffet with an omelette bar and the chefs name was Tony. He made the perfect omelette and made us feel very welcome. I truly recommend this hotel.

ParkwayHotels, Director of Sales at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good Morning, Thank you for taking the time to give us your feedback. We truly appreciate your business and I will make sure to pass along these comments to our Executive Chef. We look forward to welcoming you back to the Best Western Parkway in the near future. Best Regards, Ms. Dennison

"Check it out"

3
03/05/2016

Good location, nice and professional staff. Clear, and rooms are comfortable, family style, and good quality of selection of breakfast to make your day. However, I came here for the good location of meeting my business trip there. good to check it out.

"Satisfactory level15 on 10 ! For the price I paid, iz impeccable."

5
02/05/2016

In order to have better understanding, I had to put in comparison with my stay with Travelers lodge Richmond Hill I had in March. For the similar price range of expense, Best western offered me a hotel with ZERO smoke odor corridor, a clean suite over 700 sq ft. A full buffet breakfast at restaurant in Sheraton; they had a chef making omelette at order. It was over my expectation considering for the similar room charge I had for the two stays. I even can access the indoor swimming pool in Sheraton. BTW staff over there were very professional and helpful.

"Weekend hockey tourney"

5
02/05/2016

Great location, nice room, friendly staff with a lot of extras. The hockey team really enjoyed the pool and all the fun they had playing in the hallways. Not once did any staff complain which happens quite quickly at other places we've stayed. The boys were left alone and because of that had fun and behaved.

"Excellent Value, Enjoyed our Stay!"

4
02/05/2016

We stayed at this location from April 22 to April 24 while attending a hockey tournament in the area. We were checked in very quickly and our room was down the main hall. Room was spacious and clean with lots of room for boys and their hockey bags, as well as an area to make light meals thanks to the mini fridge and microwave. The bathroom was clean and well stocked. The beds were very comfortable and there were plenty of pillows on the bed. The sitting area was also nice so you didn't have to sit on the bed to eat. Our group reservation included a full breakfast at the Crave restaurant and it was very good. The options were delicious and well prepared, Hockey tournaments are expensive enough for families and having a full breakfast included to fill our boys up before their games is an added value that will have us returning for every tournament we have in the area. The availability of a meeting room for our team to gather is a wonderful option especially since the meeting rooms are so far from the rooms that we don't have to worry about our kids and our group disturbing other guests. What a great idea to provide this as a meeting options for teams. It keeps the rest of the hotel quiet for others that are not part of the large groups. My only complaint was not being able to open the patio door. With a ground floor room it would have been nice to sit outside or open the patio for some fresh air. We were told it was an issue with guest leaving through the patio door after checking out and the rooms being unlocked but it would be nice to open the door even just to get some fresh air. Overall my family and I were very please with everything. We had great service, a great breakfast, and comfortable accommodations. We will definitely be back.

"Would stay again"

4
21/04/2016

We stayed here last week for a funeral. Room was clean, hotel was updated and beds were comfy. Complimentary breakfast at adjoining Sheraton is excellent. This is a serious bonus. They also let us check out one hour later with no penalty, which was greatly appreciated.

ParkwayHotels, Director of Sales at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good Afternoon, Thank you for taking the time to provide us with your great feedback. I am sorry for the circumstances in which you stayed with us at the Best Western Parkway Hotel but I am happy we were able to provide you with superior service during this time. Thank you again and we hope to welcome you back to the Best Western Parkway soon. Best Regards, Monique Dennison

"An affordable option in the area"

3
20/04/2016

Overall a nice clean hotel. We were not overly comfortable with a patio door opening to the parking lot as the locks were somewhat shabby. Also the rooms were incredibly hot. We had free wi-fi and free buffet breakfast next door at the Sheraton (connected) which was nice. Breakfast had a decent selection and the food was good. Customer service was also very good. We did not use the pool or any other recreation available.

"repeat"

5
16/04/2016

stayed last year enjoyed my stay .this stay was a little better ,breakfast was included this time ,nice touch. was up graded to a king .lotta bed for 1 person. staff both helpful, and nice see you next visit ...thanks

ParkwayHotels, Director of Sales at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Thank you for taking the time to provide us with your positive feedback. We truly appreciate your business and hope to welcome you back to the Best Western Parkway in the near future. Best Regards, Monique Dennison

"Bad service"

2
15/04/2016

I will not recommend this hotel to my friends because the cleaniness was poor. There was a weird musky smell in the basement. There should be more floors in the hotel, it feels like a motel instead of a hotel. The bathroom was slippery, almost causing a slip. That could be terrible if someone got hurt.

ParkwayHotels, Director of Sales at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will personally be forwarding your comments on to our Housekeeping Manager to ensure we have these issues rectified. I hope that you will consider staying with us again at the Best Western Parkway so that we can have another chance to provide you with a superior experience. Best Regards, Monique Dennison

"Close to Toronto"

3
12/04/2016

This is a moderately priced property near Toronto that includes Wi-Fi, parking and a very nice breakfast. It only took an hour to get back to the hotel from a Blue Jays game using the subway. Room is plain but worth staying here for value and breakfast.

ParkwayHotels, Director of Sales at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Thank you for taking the time to provide us with your feedback. We truly appreciate you business and value your comments. We hope you enjoyed the Blue Jays game and look forward to welcoming you back to the Best Western Parkway in the near future. Best Regards, Monique Dennison

"Great Breakfast and Fitness Center"

5
11/04/2016

Our family really enjoyed the extensive breakfast buffet that was included in our stay. It included made to order eggs and waffles as well as fresh fruit, breakfast pastries, oatmeal with toppings, and other hot breakfast foods. We also spent a fair amount of time at the fitness center where we utilized the pool table, racket ball courts, pool and full gym.

ParkwayHotels, Director of Sales at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Thank you for taking the time to provide us with your great feedback. We truly appreciate your business and I am glad you enjoyed our property with your family. I will make sure to pass along your comments to our Executive Chef. We look forward to welcoming your family back to the Best Western Parkway soon. Best Regards, Monique Dennison

"Excellent service at a very good rate"

5
10/04/2016

Clean hotel, excellent service and good breakfast convenient for business travel, also good for families and kids parking for free a good thing to consider in the area the staff was friendly and offered me an express checkout

"As a Diamond member, I DO NOT recomend to stay at this hotel."

1
28/03/2016

Terrible! When I opened my door, I saw those pics! I cant believe that is my room they offered to a Diamond member. Nobody answered the phone at 8pm! The room was freezing whole night that I got the cold next day! I am still sick now.

"Good place"

4
27/03/2016

Good room service, very clean, very comfortable, got a microwave, coffee maker, refrigerator, toiletries. Quiet place. Got to eat breakfast at the Sheraton, oh so good. Spacious room. Value for money and good service at front desk

"The Best Western Parkway Hotel Toronto North, in Richmond Hill, Ontario, Canada is a great hotel to stay at."

5
25/03/2016

The Best Western PLUS in Brampton, Ontario, Canada is a Great hotel to stay at! The Best Western Parkway Hotel North, in Richmond Hill, Ontario, Canada is a great hotel to stay at. In the morning the hotel serves a huge breakfast buffet that gives one a lot of energy for the next day. I highly recommend this hotel.

"Amazing hotel"

5
22/03/2016

This hotel was awesome to stay at very modern rooms, very clean staff was very friendly free parking and short drive to downtown Toronto. breakfast was amazing with endless choices. Will defiantly be going back for another stay soon!

"Red Light District?"

1
21/03/2016

I question the activities that were going on in this hotel. Staff were very helpful in transferring our stay from the Best Western (Motel!) to the adjoining Sheraton Hotel when we were not happy with the location and view from our room in the Best Western. We were originally given a street level room with a bar on the door facing questionable businesses. Not a family location. We were also told not use the pool as the area was "more for adults..."

"Below average "

3
20/03/2016

I stayed two night for business trip. The room is spacious, fairly clean. But the toilet was a little bit noisy and the bed was not comfortable, too soft. The breakfast was just okay. The staffs were very friendly and helpful, however, I won't recommend to others. Sorry.

"Spacious and clean"

5
18/03/2016

Great service with reception with Jay. spacious king size room, very clean and comfortable. Incredible buffet breakfast included with the hotel. definitely wI'll be staying here again Location of hotel is great for all activities in and around toronto

"Absolutely fantastic experience!"

5
17/03/2016

Visiting a big city like Toronto can make things difficult to choose a hotel with such a large selection around the the various regions! I learned this the hard way with my first selection at a property close by to the Best Western. But after one night of what I would describe as a less than satisfactory stay, I decided to check out and make my way to Richmond Hill and stay at the Best Western. Wow, am I ever glad I did. Where do I start?! It was a family trip where we had 3 to a room. As you can imagine, this can result in lack of personal space. But not here! These rooms were extraordinarily spacious. Instantly upon checking in, I was content with my decision to switch. It didn't end there! The hotel is connected to the Sheraton (a higher end hotel that is well regarded in the industry). I was lucky enough to come in contact with one of their employees - David Sawh. In my years and years of experience staying in various hotels around the world, nobody has come close to the genuine care of our comfort, passion for his profession and overall persona and attentiveness to ensuring all our needs were met. He went above and beyond to ensure our stay not only met our expectations but exceeded them as well. I encourage those looking for a very reasonably priced hotel with all the extra amenities of a 5 star hotel close by and exceptional customer service to choose this property. If David is any indication of how management trains their employees, then rest assured this hotel elevates itself into a class of its own. Thank you Best Western, Mr Sawh and the Sheraton for your overwhelming dedication to our stay and incredible ability to re-define hospitality. Our next stay in Toronto will most certainly be with you.

"Good Value for the price"

4
14/03/2016

This was a good value for the price. The hotel and rooms were clean and although there were lots of people staying there was no concern with noise at all. The staff although friendly didn't really go out of their way to do anything special but they were not rude or uncaring either.

"clean, quite and friendly"

5
05/03/2016

I found this hotel clean, quite and friendly. I decided to stay in TO at the last minute, the desk personal, got me in and out with a minimum of fuss. The room was clean, the restaurant service was , amazingly fast. The food was 1st class

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello Jake C, Thank you for your review! We value your feedback and we are thrilled to see that you enjoyed your stay with us. We hope you will come back and see us again soon! Warmest regards, Guest Relations Manager

"great stay"

5
04/03/2016

always friendly and great rates i work for metrolinx and am in toronto all the time. i never know when im staying and the parkway best western is always accomodating for a room when available. they even gave me a room at the sheraton next door when they had some maintenance problems. my uncle always swore by BW being the best and so do i washago paul

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Dear Paulcole2013, Thank you for taking the time to write us a review! We are so glad to hear that you enjoyed your stay with us. Your business is very important to us and we value your feedback. Thank you for your kind words about our property and I hope you will come back and see us again soon! Warmest regards, Guest Relations Manager

"Another pleasant stay at the Best Western Parkway Hotel"

4
20/02/2016

Very good quality hotel. I have stayed here many, many times. Primarily for business but for personal as well on a few occasions. The staff are friendly and seem to do their best to be helpful. A very pleasant stay; which is what I have come to expect each visit.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good afternoon Angelo B, Thank you for taking the time to provide us with your feedback. We are so thrilled to see that you enjoyed your stay with us! Angelo, we appreciate your loyalty to our hotel and I hope we can welcome you back again soon. Warmest regards, Guest Relations Manager

"Bad start - Great ending"

4
15/02/2016

Stayed at this hotel Feb 9/16 – Feb 13/16 – for Business On check-in, there were a few problems. The room I called to confirm the week before, was not available. Also was informed that the free breakfast that was also confirmed was not available to us. Director of Rooms was called and it a very short time, she made sure that we were made to feel comfortable with our stay. She walked us to our room and even carried our luggage up a flight of stairs! She also made sure that we received the free breakfast for our stay. We also had difficulty with logging on to the internet. A quick call to the front desk brought an IT specialist (do not know his name) to our room and the problem was solved! The measure of a good hotel is how they handle problems. There was no light on one side of the room, a pole lamp was brought up. The heat was also not working and an electrician came up, replaced the thermostat and we had lots of heat. These was done very quickly! The hotel staff were courteous, friendly and very accommodating and totally committed to making our stay a great one.. I would recommend going for the larger room. We enjoyed the extra space and large kitchen area with full size fridge and dishwasher. We are looking forward to our next stay at this Best Western. Thank you staff (management, front desk, maids, IT staff). Michelle

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good afternoon Chellh2001, Thank you for taking the time to write us a review! We appreciate your feedback in regards to your stay and we will be sharing your comments with our staff. We are so glad to see that we were able to rectify all of the issues you experienced. Your review will help to show our team how handling issues can turn an experience around. Thank you for your loyalty and we hope you will come back and see us again soon. Have a wonderful week! Warmest regards, Guest Relations Manager

"Worthwhile & Good Value."

4
09/02/2016

One person in our party had a difficult time figuring out how the shower worked in the early morning, so was disappointed with that, but otherwise, a wonderful stay, great breakfast included and lovely that it is attached to the Sheraton and several facilities are shared!

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Good afternoon, Thank you for you taking the time to write us a review and It is great to hear that you enjoyed your stay with us! Please know that we have shared your comments with our team for areas of improvement. We look forward to welcoming you back to our property and have a wonderful evening! Warmest regards, Guest Relations Manager

"Nice place"

4
07/02/2016

Great location off highway. Easy access from either highway 407 OR from Highway 400. Might be a little tricky getting into driveway. Rooms are nice and cozy. There are lots of restaurants in the area and a Tim Horton's coffee shop with in a 2 minute walk. Hotel is attached to Sheraton so you get to use the health club which is amazing. The Steam room is nice and relaxing and so is the pool. The room also includes a Mini Fridge and microwave + you have small tolietries in the washroom. The rooms are clean and neat. You are also attached to the small shopping mall so everything you need is close at hand.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for taking the time to review our property! We are so happy to hear that you enjoyed your stay with us and we look forward to your return. Have a wonderful week! Warm regards, Guest Relations Manager

"Be clear as to what type of room you require"

4
21/01/2016

A great location with nearby amenities. A good selection of room types. Easy accessibility to other forms of transportation. I enjoy coming here for the nearby amenities. Great selection of foods on-site.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Thank you for your review! We look forward to your return :)

"They were very helpful in a pinch"

4
21/01/2016

When all major hotels were booked, there were there in a pinch. Next door to a bigger a hotel and right near of great authentic Chinese restaurants. Room was nothing to rave about, but the staff were great. Located near Beaver Creek area of Richmond Hill. Not a far drive to Pacific Mall. Close to highways and can get to just about anywhere. Rooms so so, but the staff helpfull, pumped up the rating.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you very much for your review! It is so nice to hear that you enjoyed your stay with us. Please know that we are in our second phase of renovations and we will be updating the rest of our guest rooms in the upcoming months. We will share these valuable comments with our staff, and I hope you will return to our hotel again soon!

"Worked well for our team stay"

4
17/01/2016

Many perks to this hotel for us; complimentary team room for gathering, staff were good to clean around our coming and going for games, let us have rooms near teammates, pool big enough for everyone to swim together, lots of shopping nearby for between games, easy access to highways, fridges in rooms, chain restaurants nearby, Tim Hortons right there and big breakfast. The breakfast wasn't open early enough for our 8 am games but it was open until 10:30 so we ate after the games. Saturday there was a really long line for the buffet breakfast. They have an area set up with long tables so teams can eat together. It is an older hotel and signs of ware (broken dresser, one person had problems with toilet) but they have maintenence and housekeeping staff to address it.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Thank you for taking the time to write us a review. We love to hear feedback and your comments will be shared with our staff. We hope to welcome you and your team back again soon! Have a wonderful evening!

"Not the Best Western I know"

3
11/01/2016

-hotel is outdated and need of a refresh -pool and exercise although fully functioning was dark and gloomy, kids were scared of change rooms -security is poor, anyone at anytime can use any external doors without a card -parking was limited -our room smelled of smoke that was the biggest disappointment -no elevator -if you are in a pinch it will do

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for taking the time to provide us with your feedback. We are disappointed to hear that you were not satisfied with your stay at our property. Robert, we do take security very seriously and anyone found on the property who should not be here, will be removed. Please know, that we are looking into installing an elevator in the near future. We appreciate your comments and if there is anything we can do to make your future stay with us more pleasant please do not hesitate to contact us. I hope that we can still welcome you back to our hotel .

"comfort and convenience"

5
02/01/2016

On highway 7 just off the 404 and close to Yonge Street. We arrived last and it was busy but they added another front desk person and check-in went smoothly. Although we didn't take advantage of the free breakfast it was available. The wifi worked well. No elevator, but we were able to get a ground floor room this stay. Very quiet and the room had 2 beds, 2 comfy lounge chairs and a desk and table, fridge, coffee maker and microwave. We were allowed a slightly extended check-out which was appreciated after arriving late.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for taking the time to write us a review! We are so glad to hear that you enjoyed your stay with us. We look forward to your return and hopefully you will have more time to try our breakfast!

"Noisy and problem with check in"

2
22/12/2015

I had booked using a credit card. When checking in I wanted to use my debit and the staff refused. I had to pay cash, but then he accepted my debit to cover incidentals!!!!!!! He gave me a hard time for not paying with the credit card I had booked the room, even though I had picture ID.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello Shamila, Thank you for taking the time to write us a review and for providing us with your feedback, Unfortunately, we cannot accept debit cards when checking in, as we need a credit card or cash that we can hold (for incidentals). When checking out, you are most welcome to pay by debit. We apologize if there was any misunderstanding and we hope you are able to give us another chance to welcome you back. Your comments will be shared with our team for improvements.

"Excellent Motel"

5
03/12/2015

This was a very nice place that also offered breakfast vouchers for an adjoining Sheraton Motel restaurant which was great especially since breakfast at the Sheraton restaurant runs around 17 dollars plus. I thought the decor in the Best Western's rooms was fine-what I didn't expect was to see an entire medium sized shopping mall that was comprised of only Chinese owned and operated businesses just beside the Best Western/Sheraton complex which also had a corridor at the far end of it that led to another mall-this one below ground that also seemed to contain mostly if not exclusively Chinese owned and operated businesses. The complex is not close to much so a car is really mandatory for a stay in this particular area.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for writing a review! We are so thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return and have a wonderful week!

"needs updating"

2
03/12/2015

We stayed here for 1 night while visiting family in Richmond Hill. It has close access to Hwy 7 which was nice, but overall the hotel needs updating. It had decent beds and the room was ok but I would say for the name of Best western I would expect more. I would also suggest paying the extra $10-20 more and stay at the Sheraton which is right next door (they are connected )Staff is very nice here, the hotel is just very dated.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Thank you for your review and we appreciate your feedback. Please know that comments are shared with our team so that we can find areas of improvement. If there is anything we can do to make your stay with us more enjoyable please do not hesitate to let us know. We hope to welcome you back again soon!

"Internet was terrible. Rooms need updating."

3
30/11/2015

The hotel offers a great price and a fabulous location, but the high speed internet was constantly timing out and the room was in desperate need of upgrading. If you stay here, purchase the breakfast option. The breakfast is served at the Sheraton, next door, and it is incredible.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for taking the time to write us a review. We appreciate your feedback and we wanted to apologize if the internet was disappointing during your stay with us. I will be sure to share your comments with our IT department so that we can improve on our services for the future. So glad that you enjoyed our breakfast and we hope to welcome you back again soon!

"Great Value For Our Family"

5
22/11/2015

Just returned from this hotel for a hockey tournament. Thanks to Ben for his great service at the front desk! This is our second time reviewing and staying here and loved it's close proximity to the #404 Hwy and the #401 for our return home. - Well priced - Adjoined shared lobby with the Sheridan! Thus if you are travelling with a group, and can't find a room in one hotel, the other may be able to accommodate - The breakfast was excellent and affordable! The choice of a full breakfast OR a continental with different pricing options was nice! - The room was clean, spacious and had more features than expected. We liked the fast that is had a fridge (larger mini fridge) microwave as well as a small round table with two chairs, and a desk with office chair. - Bathroom nice and clean, bright and a well lit, with a recessed glass shelf unit for you toiletries. It's these things that add value to the stay in my opinion - No problem getting extra towels etc from staff - Pool was great for kids - Full sized iron board was a nice touch - Free Wi Fi worked well NOTE: Parking is tight here. There are many conference rooms in the basement of the attached Sheridan hotel. Thus wedding receptions, etc are common and there are frequent parking shortages. If you have a big vehicle, plan ahead and be prepared to walk a bit from your car as you may have to park a ways away... The Best Western only has a few floors....so no elevator! We had to drag all our bags up the stairs which was a bit of an inconvenience, but no big deal. But If don't do stairs well, book at the Sheridan as it has an elevator If you are told you have been put on a waiting list for a room, it's still best if you call daily to check for availability! We had a few of our group who were told they were on the waiting list weeks prior to our visit, and never got a call. However, they discovered that other people were simply walking in the day of arrival and asking for a room! I must assume the waiting list is a manual process and thus unreliable? The odd room in the Best Western has a bar and a larger "kitchen" area with countertop and bar sink. We LOVED this feature and used it to stay in and eat with friends. Pulled pork in a crock pot is a lot easier when you have the space! Made a huge difference in our stay! Tim Hortons is RIGHT beside the hotel, very close! Hope you enjoy this hotel as much as we did!

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for your detailed review! We appreciate your feedback and your kind words about our hotel. Thank you for your loyalty and we look forward to welcoming you back to our hotel. Warm regards and happy holidays!

"Amazing Customer Service"

4
16/11/2015

I am essentially writing this review because of the customer service we received by one outstanding staff member - Stephen. My friend's wedding had just completed and we were on our way to the hotel. Upon arrival, our rooms were unavailable due to a plumbing accident from the floor above our booked rooms. Stephen did all he could knowing that this was my friend's wedding and booked us into rooms next door at the Sheraton without incurring any additional charges. It did take some time to process and we had three rooms which had to be booked but Stephen worked as efficiently and quickly as he could given the circumstances. Thanks again for all your help and providing us with rooms. We truly appreciate everything you did for us.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for taking the time to write us a review. We are so happy to see that you enjoyed your stay and that everything worked out over at the Sheraton. We will be sharing your comments with the rest of our team so that our staff can be recognized for their hard work. I hope we can welcome you back again soon!

"It is connected to Hotel Sheraton. The room we booked offers breakfast. We had breakfast in Sheraton."

4
12/11/2015

There is no elevator in this hotel. if you have luggage, it is better to choose Sheraton which is next door. It takes 25 min. to Toronto downtown by car, and nearly 2 hours to Niagara Falls. Niagara Falls is really impressive and you want to come here again. If you have time, you can go to the outlet in Ruffalo, New York.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for taking the time to write us a review! We are so happy to see that you enjoyed your stay with us. I hope we have a chance to welcome you back again soon!

"Excellent stay"

5
07/11/2015

This Best Western has extremely friendly helpful staff. The breakfast is very good and the breakfast staff are also extremely helpful and friendly. We have stayed at this hotel a few times because of the great experience. Thank you

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello Annette, Thank you for your review! We are so thrilled to see that you enjoyed your stay with us. Thank you for your kind words about our staff and we look forward to welcoming you back!

"Best bang for my buck!"

4
22/10/2015

Considering the alternatives, especially in this area, this hotel provided excellent value for my dollar. A good night's sleep after a great workout at the adjoining fitness centre, with a clean room and courteous staff. That's all I'm looking for ;) ...

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for taking the time to write us a review in regards to your stay! We are so happy to hear that you enjoyed our facilities and services. I hope we will have the chance to welcome you back again soon!

"Awesome Hotel"

5
20/10/2015

This is the best hotel in the Toronto area. Could not ask for better..staff are amazing, the pool is great and the room are extremely clean and very comfortable beds. When we go to Toronto, we only stay at this hotel and recommend it to everyone we know!! Keep up the good work and excellent service!!

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for your review and for your kind words about our hotel! Please know that I will share your comments with the rest of our team. We look forward to your return!

"Great Value"

5
16/10/2015

We were visiting the Toronto area for a Blue Jays game and wanted a hotel room not far from the subway system. We were upgraded to a suite without asking and found the room to be huge with a full kitchen. The staff are very friendly and helpful including the chamber maids. Parking and Wi-Fi is included at no charge as was an excellent breakfast that even had a chef to prepare omelets. There were plenty of tables to sit at for breakfast unlike a lot of the hotels that offer breakfasts.

SheratonParkway221, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello Barry, Thank you for your review! We are so glad that you enjoyed your stay at our property while in the area for the Blue Jays game. I hope that we can welcome you back again soon!

"Overnight stay for Wonderland and the science centre"

5
04/10/2015

What a nice hotel with nice facilities as well. Our room was clean and looked recently renewed and the beds were very nice and comfortable, if I had one complaint it was a couple of hairs left in the bathroom which is a little disturbing and the cleaners need to be made aware of this. The breakfast was absolutely superb, it is shared with another hotel but the food and the service were both exceptional and most hotels in North America would be hard pressed to come close to the quality here for what we paid which was very reasonable. The indoor pool was nice and warm but the hot tub needs the jets repairing and could be a little warmer. I can see parking could be a problem as the lot was full when we got there and feel fortunate to have seen someone leaving so we could get a spot.

ParkwayHotels, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Thank you for writing us a review! We are so glad that you enjoyed your stay at our hotel. Our team values your feedback as I will be sharing your comments with our Housekeeping Supervisors for improvement. I hope you had a great time at Wonderland and at the Science Centre. We look forward to your return!

"Good value for the money"

3
28/09/2015

If you're just looking for a place to sleep and provides excellent value for the money this is the place. My room was clean, bathroom supplies (soap, shampoo, towels) were all available, bed was comfortable. There were definite signs of aging in the room similar to what other travelers reported desk lamps not working, having to force the door open/closed, discolouration on side skirts, ceiling. However, for me as long as the room was clean it wasn't a big deal. Only issue I had was the shower head wasn't adjustable and was set at a low height, being 6'2 I found it akward using the shower. When I booked I received a complimentary breakfast with my reservation which made staying here an excellent deal. The breakfast was a full buffet style, standard stuff, bacon, sausages, omlette bar, etc... With juice & coffee. If your package include a free breakfast then you will not beat this hotel for value. If value for the money isn't your primary concern and you would rather pay a little more for more modern rooms and a more sophisticated feel then there are better options in the area.

ParkwayHotels, Executive Assistant at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello Thank you very much for your review! I am so glad that you enjoyed your stay with us and that you enjoyed our breakfast! Please know that we share guest comments with our team so that we can improve on our services. If there is anything else we could have done to make your stay more pleasant please do not hesitate to let us know. Thank you again and we look forward to your return! Kindest regards, Nam LH Executive Assistant

"Best WEstern"

4
27/09/2015

I was very happy with my stay here except that there were a lot of late travelers banging around in the early morning hours. God, cant anyone close a door softly at 3 am? Not the fault of the hotel. But really, get a life and remember your fellow travellers

ParkwayHotels, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for taking the time to write us a review! Please accept our apologies for the disturbances you experienced on your floor. We understand your frustration and we hope we can still welcome you back to our hotel. If you should have any issues with noise again in the future please do not hesitate to call our security department. Have a wonderful day! Kind regards, Guest Relations Manager

"Best stay in toronto"

5
17/09/2015

excellent customer service .always my choice for stay in toroto My family has season passes to Canada"s Wonderlad and the location, service and comfort is always to satisfaction. Enjoy the complimentary brakfast in the morning to kick start the day. love the pools and the access to starbucks or Tim Horton"s. Clean and fresh smelling as soon as u walk into the hotel

ParkwayHotels, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, Thank you for taking the time to write us a review! We are so glad that you enjoyed your stay with us! We look forward to your return and have a wonderful week! Kind regards, Guest Relations Manager

"Filthy"

1
10/09/2015

When we first arrived air conditioning was broken ( they fixed it) Room on entry. light plate falling off, valance falling down, lamp shade broken and ripped, over head light falling apart. Stains on ceiling, chairs, duvet cover, decorative pillow, and curtains. Hair in our sheets and the tub(Had them clean and change sheets) Smelled moldy tried to covered up by the overdose of air freshener in the hallway. Pool area dirty. Had to drive for a half hour to find a parking spot when we returned each night. Parking lot was filled. Last night had to park illegally and wake up each hour to see if a spot was available so we wouldn't get towed. One opened at 2 am lol. Still enjoyed our trip to Toronto but would never go there again.

ParkwayHotels, Guest Relations Manager at BEST WESTERN Parkway Hotel Toronto North, responded to this review
Hello, May it be constructive or positive criticism; we value all guests' opinions and feedback. We always strive to maintain excellent standards and meet guests' expectations. We sincerely apologize that you were disappointed during your stay and thank you for providing us with your comments. We would like to welcome you back and hope that you will give us another opportunity to serve you better. Warm regards, Best Western Parkway Management