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Best Western Thurrock Hotel, Thurrock

Ship Lane, RM19 1YN, Thurrock, Great Britain - See on a map
Best Western Thurrock Hotel - Hotel Entrance The Best Western Thurrock Hotel is ideally located in the center of Thurrock. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

You can look forward to a warm welcome at the modern 3-star Best Western Thurrock Hotel in Essex. Lying just off the M25, it’s close to the towns of Thurrock, Grays, Purfleet, Tilbury and Dartford. It’s also handy for exploring the North Kent coast and dazzling attractions of London, as well as shopping till you drop at Lakeside and Bluewater. Our 66 comfortable en suite bedrooms, including family rooms, come with complimentary toiletries, hospitality tray, flat-screen TV and free WiFi. Our a la carte restaurant, bar and lounge serve up tasty food and drink, while the patio and courtyard garden is a lovely spot for private events or evening drinks in the summer. We also offer room service if you fancy a snack in bed. For a memorable Essex night out, you can’t beat our popular murder mystery dinners or soirees with ‘Del Boy’ and the gang at the Only Fools and 3 Courses dinner. Our entertainment events are perfect for hen parties, office gatherings and birthday bashes.

Best Western

Thurrock Hotel

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Hotel advantages

  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 524 guest reviews
NOTE ISSUED
Excellent
97
Very Good
98
Average
106
Poor
93
Terrible
130
REFER TO NOTICE
Business Business
146
Couples Couples
114
Family Family
112
Friends getaway Friends getaway
97
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Avoid room 147"

1
markpY1934KR, Los Cristianos, Spain 13/11/2019

I'm currently in room 147 which hums like crazy and there is a drip in the corner from time to time. The staff can't find another room for me because they are full so I'm doomed to a sleepless night I guess. Other than that, the hotel is basic but cheap (for a reason I guess), the food in the restaurant was good and so was the bar but at the end of the day, a good night's sleep is parmount and that won't happen in this room. How can they make such a room available. I'll not come back.

"Poor room quality"

3
Andrew W, Evreux, France 11/11/2019

First problem : no restaurant for the evening. So we were obliged to go back out and find something (not welcome after a long drive in lousy weather) or order takeout (to eat in our room, or in the bar with blaring football on the TV). Next problem: the room. Our upgrade to a suite turned out not to be such a blessing. The shower unit was simply broken. Main shower head did not work (so just the flexible hand held thingy delivering water) and temperature adjustment completely broken. So one (scalding) temperature only. And the floor: all of the floorboards in the rooms and even the corridor squeak and creak badly. The person in the room directly above us spent an hour pacing his/her room and we heard every footstep. The room below us also subjected to the same from us. Staff were mixed. Theresa (reception) was wonderful. The bar guy really did not want to be there or serve us or speak to us or even acknowledge our presence. Only the cheap room rate mitigated a poor hotel in desperate need of improvement and investment.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very disappointed that you did not like your free upgrade. The hotel restaurant as advertised is closed on a Sunday evening, we apologise that you did not see this. The hotel suites have recently been upgraded , I will ensure to get my maintenance team to check out the issues you had . Kind Regards Management Team

"Great value for money"

4
DaveBoss, Northampton, United Kingdom 07/11/2019

It was cheap so we wasn't expecting much but we were pleasantly surprised. The hotel is very conveniently located just off the M25 and in a short distance to Lakeside shopping. Plenty of parking. The check in and welcome was warm and friendly and the staff were all very helpful and attentive. We didn't have an evening meal at the hotel but the food that was coming out looked pretty good. Beers in the bar are a little limited. Room was large, clean and comfortable. Got a good night sleep, you can hear the motorway a little but not as much as you'd expect. Shower was powerful and hot. Breakfast was good. Staff all lovely.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very pleased that you found us great value for money . I will pass on all your kind comments to my team , we hope you will stay again soon . Kind Regards Management Team

"Wedding"

5
939sandy234, London, United Kingdom 06/11/2019

Best food ever. Service tops with helpful staff. Room outstanding. For a special day this was definitely the best choice. From the moment I walked through the door the events manager helped me with very good options.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a lovely review , we are very pleased that you had a lovely wedding with us. I do hope you will come and see us again soon , we wish you and your husband all the best for the future . Kind Regards General Manager

"Avoid this Hotel, poor facilities, poor service and they will rip you off"

1
TogbiEdem, Accra, Ghana 05/11/2019

It is an old hotel which has not been well maintained. Very steep stairs without lifts. They do not have trolleys to help you take your luggage up the stairs. They will not help you with your luggage either. They will only carry the lightest and expect you to carry the heavy ones up the stairs. I was directed to the wrong side of the hotel to carry my luggage up the stairs though they knew my room number. When we got up, I was then told to go down the stairs carrying my luggage and go up an another new flight of steep stairs. Their carpets are stained and the place is not neat. The heating in my room did not work and the noise from the truck will keep you up all night. When you experience this and you check out early they will refuse to refund your money to you. Referring to some fine print. I will avoid it even if it is given to me for free.

"Best Western Hotel Thurrock"

5
User 30/10/2019

The hotel was great. Nothing too much to do. The breakfast had all you needed from cooked to cereal. Room service was on time. Staff was very polite and helpful. My daughters first impressions was that it was too posh for us. Will be going back soon.

"Learning my mistakes"

4
User 13/10/2019

I have stayed here many times , the rooms are clean and fresh set far enough away from the main road to not hear traffic a lovely setting . Best western have taken away some of the baths and replaced with showers which personally I don't like , tho understand why . Sadly on my last visit I chose to stay at the “royal hotel “ in Purfleet , which underlines the gulf in quality between these two establishments . .

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review . We have invested in the bedrooms with new beds ,carpet & bathrooms to improve the guest experience , however our family rooms do still have baths , most of our family rooms have a double bed and single bed. I hope you will come back and try us again soon and book a family room so you can use the bath. Kind Regards General Manager

"No Complaints!"

4
adrian40504, Barrow-in-Furness, United Kingdom 11/10/2019

Enjoyed our overnight stay at this hotel. Spacious room with nice modern bathroom - it was very warm though when we arrived. Food was excellent, both evening meal and breakfast, and the staff were very friendly and extremely helpful. Free parking too.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very happy that you found our team to be friendly . We have recently employed a new head chef and are getting great comments about our food offering I hope you will come and stay again soon . Kind Regards General Manager

"Townsend room"

4
297junew, South Ockendon, United Kingdom 08/10/2019

Our two night stay in this luxurious room was very nice the first night was a Saturday and I did have to use the earplugs provided but was not a problem. The afternoon tea was yummy and there was plenty of it. Our jacuzzi bath had black bits coming out of it but didn't leave it on for too long so that was a little disappointed but the room was beautiful so worth the money. Breakfast was nice and all staff where very pleasant so thank you to you all.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are pleased that you enjoyed your stay with us . I will pass on your kind words to my team and hope you will stay with us again soon . Kind Regards General Manager

"Consistently poor"

2
522shelleyr, Alveston, United Kingdom 07/10/2019

This is the 3rd time I have stayed at a best Western for an event and I can honestly say the problems are throughout this chain, they have no idea re customer service or quality of meals, there is no understanding of food allergies or choices ie vegan

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we apologise that we did not meet your expectations . Please be advised that we are soon to write our new menu , we will take on board your comments and make improvements on the menu . Kind Regards General Manager

"Lovely family stay <3"

4
Jemma Kay H, Swindon, United Kingdom 07/10/2019

Had stayed here years ago and it's improved greatly now best western have taken over. Staff were amazing, friendly and accommodating. Though they weren't too bad before. Rooms are clean and good sizes with comfy beds. Very affordable and family friendly. Really enjoyed our stay!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are pleased that you enjoyed your stay with us . I will pass on your kind words to my team and hope you will stay with us again soon . Kind Regards General Manager

"Worst night sleep ever"

1
User 29/09/2019

Room was too hot sweat was dripping off us Had to sleep on floor trying to get to coolest part. Had tiny poxy fan that did nothing. Flights of stairs not good with 3 young kids pram/ luggage When got outside next day our water bottle we had in room was warm like had been in microwave!! .

"Staff are great"

4
Mary F, Pembroke Dock, United Kingdom 26/09/2019

Staff really helpful and friendly, nothing is to much trouble for them. Room is large with a new shower room, TV and chair. Food is good but seems limited but that is due to me staying at the hotel for a few weeks with work. On Monday evening there was a party/event at the hotel, later in the evening/night there was a lot of younger people out side throwing stuff from a skip, screaming and shouting. several times during the event some one kicked my room door really hard. I called reception each time, Fire alarms were also set off, but what could they do only apologise. I found it quite intimidating. As I have said I've stayed here for the last 5 weeks and this was the only time i felt uncomfortable

"Ms kerr"

5
dawn k, Ipswich, United Kingdom 22/09/2019

Stayed at hotel as had a family evening wedding in avery room,the staff was amazing kirsty was very helpful and on hand,rooms were clean and spacious,clean towels,food was lovely,only problem they have is no downstairs rooms or lifts or chair lifts for disabled,two disabled bays only,plenty other parking and very close to lakeside,cheaper if u dont book direct but well worth the stay if you want to go shopping

"Lovely"

5
User 21/09/2019

I am checking out tomorrow and have stayed here for 2 nights, I was impressed on walking into reception, very smart and clean. The lady on reception called Robyn was very helpful, the room was nice and clean. The staff where really helpful, they answered all my questions. Room service was brilliant and fast, they also sorted out my breakfast so I can have it on the go as I have to leave before breakfast starts :) only downside is there is no lifts for anyone who can't do the stairs.

"Renewal of wedding vows"

5
kelleymac, Aveley, United Kingdom 08/09/2019

We had a function at the hotel on 07th September. Right from the booking of function to the actual day everything went very smoothly. We did have some issues with the guest room bookings but they were all sorted out promptly. My husband and I stayed in the Newbridge Suite which was a lovely large room with lovely bathroom (including spa bath) The bar staff on the night were lovely and very helpful, including sourcing high chairs for little ones. Everyone had great time and would def recommend. Special thanks to Trisha, Mel and I think a supervisor/manager who was hunting for a lost pair of shoes at 8am the next morning (which were found).

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Hi Kelly , Thank you very much for taking the time to leave us a positive review , we are very happy that you enjoyed your wedding Vows renewal. . Please be assured that I will pass on your kind comments to the team , we hope to see you back again soon. Kind Regards General Manager

"Excellent service "

5
grahamb139, Newton Abbot, United Kingdom 04/09/2019

I booked for 2 nights ,Sunday 1st Sept and Monday 2nd of September.On arrival we were greeted by a very helpful lady on reception,I didn't get her name,but the greeting was friendly and cheerful.We were given all our room details and were given direction to our room,which was a standard double.On the reception desk was a notice about upgrading your room,which i read and thought about.Our the room was easy to find,and when we got inside we were happy with it.But I said to my wife let's spoil ourselves and upgrade.We went back to reception and upgraded,again the receptionist was more than helpful.After upgraded we settled for the evening and were very happy with the executive room.Breakfast the following morning was just as please experience as booking in.The lady dealing with breakfast,Kirsty I think,was happy pleasant and friendly. Thought out out short stay all the staff were helpful,please and friendly.We have already decided,and told the staff,when we stay in the area again we will be booking The Thurrock Hotel.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Dear grahamb139, Thank you for taking the time to leave us a review , we are very happy that you received excellent service from my team . Please be assured I will pass on all you nice comments to the team , we look forward to welcoming you back again soon . Kind Regards General Manager

"Won't be back."

2
kennydoll, manchester 30/08/2019

Our first room was okay, but after an unfortunately incident in our room and 6 hours in accident and emergency we phoned and asked for another room. The receptionist sounded like it was a hassle and said we couldn't move if we'd touched anything in the room as they were fully booked. We were moved and upgrade to a different room which was good...but it was after 1am when we got back to the hotel after our visit to a and e and all I wanted to do was sleep due to tiredness and pain medication. The hotel had kindly moved our bags to our new room which we were thankful for. The room was clean, quiet and nice bedding and towels. Richard the night manager was excellent as was the lady cooking breakfast who came out to check with us a dietary requirement. However, upon check out there was no manager to discuss the incident with, nor was there any apology from reception or even an asking of how we were despite it being the same person who checked us in the night before, who we told we've been advised to go to a and e by 111 and who we had spoken to on the phone regarding a different room. The management have been in touch via email and our incident but aspects of the customer experience across the hotel is not consistent with what we have come to expect from the BW brand. Unfortunately, our incident means I am unable to say this hotel is average or above. However, it's clean, breakfast is good, we slept well and had excellent service from 2 members of staff..so you might say it's actually good or even better. You decide.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Dear Kennydoll, Thank you for taking the time to leave us a review , we apologise that you experienced an accident while at the hotel. we apricate the nice comments about the team and I will ensure to pass these on. Kind Regards General Manager

"Wedding"

3
User 26/08/2019

My sons wedding was held here venue was lovely & so was the hotel & rooms Theresa on the reception desk is brilliant However staff very slow getting the food out the drinks from the bar are watered down noticed by a few people & I want to no when they paid £4000 for there wedding there that the staff seem fit to take unopen bottles of wine off the table when that's been paid for by the wedding couple in there package do the hotel use it again for the next wedding Our guest her hiding there's under the table very wrong they shouldn't touch anything till the end of the evening

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Dear Lucy, Thank you for taking the time to leave us a review , we are so pleased that you enjoyed the wedding . Please be advised that we don't water down drinks and that the wine was removed from the tables and placed on the bar for guest to drink , this was so the team could clean and refresh the tables. Kind Regards General Manager

"Lovely wedding reception"

4
Joanie H, Dagenham, United Kingdom 24/08/2019

We stayed at this hotel for a wedding reception and we found the hotel very clean, friendly and helpful staff, very big rooms, comfy beds, reasonably priced and easy to get to with plenty of parking. Our room was very big, clean and had a lovely new bathroom, everything in it you needed and comfortable bed, a fan, which we used as it was very hot. We left our windows open all night, as it is very near busy motorways you can hear the traffic but it's not noisy other than that.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Dear Lucy, Thank you for taking the time to leave us a review , we are so pleased that you enjoyed the wedding . we have recently updated our bedrooms and pleased that you liked yours . we hope to see you at the hotel again soon . Best Wishes General Manager

"Wedding Reception"

5
User 23/08/2019

We had our reception here on the 22nd August 2019 and I cannot fault any of the staff, each and every one of you were absolutely wonderful. When we were setting up the garden suite, nothing was too much trouble and everyone was so helpful-any thing we needed was provided. The service during the meal was spot on, the time between each course was just right, and once again nothing was a problem, or too much trouble and everyone felt comfortable to ask if we needed anything. I'd like to give you all a massive thank you for everything you did to help and make our day perfect! Anyone who is looking for a reception venue we would all Highly recommend the Thurrock Hotel!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Dear Lucy, Thank you for taking the time to leave us a review , we are so pleased that you enjoyed your wedding . The team have said you was a pleasure to look after and that your friends and family were so nice . we hope to see you at the hotel again soon . Best Wishes General Manager

"Great value and service"

5
LoveGibraltar2017, Leicester, United Kingdom 15/08/2019

Going on cruise from tilbury July 2019 so booked this hotel for the night before. I searched all hotels last November (as I like to plan ahead)but this one was a great price as they did a package for dinner(starter,main and dessert) bed and breakfast for 2 adults and my 15 year old daughter in same room for £121.00 roughly £40.00 each.On arrival Robyn on reception booked us in and was lovely confirming our package. The room was spacious,nicely decorated and had a fan.When we went for dinner and went to order we told Adrian about our package he said it only allowed for £20 each but our choices were over this cost and said we would have to pay the difference. I went to see Robyn explaining I booked direct over the phone and was told we could choose starter main and dessert anything on the menu and it was in the price.Robyn called the duty manager Kirsty whom said they had two promotions at the time and there must of been some confusion and she said any extra costs would be covered by the hotel. Adrian went above and beyond his duties to give such excellent service while we had our meal and drinks. Overall a great budget hotel that is clean and good service. A big thank you to all the staff but especially Robyn,Adrian and Kirsty. Will be back again

"Thank you Manager...Dan for a First Class Stay"

5
User 02/08/2019

This is the 5th time I've used this hotel with my family We always have a comfortable checking inn every time stress free what is important to us especially if you're taking a break or holiday stay over. Dan the manager is very accommodating extremely helpful and always delivers the rooms we have stayed in are extremely very clean and well presented my Wife always prefers this hotel around the M25 first choice always i also have to agree with this that's why every opportunity we get were always coming back here. Once again Best Western hotel Thank you so much for your hotel experience enjoyed thoroughly throughout. Cheers Dan you managed this hotel extremely well thanks to all the staff for being quick and helpful.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Hi Karen19467, Thank you for taking the time to leave us a review , myself and the team always try our upmost to give all our guests a great stay , I am very happy that you continue to stay with us . I look forward to welcoming you back again soon . Kind Regards General Manager

"Anniversary night away"

4
User 28/07/2019

We arrived at hotel and were pleasantly surprised by the size and comfort of the suite and happy to find a jacuzzi bath as well as a large shower. The bed was huge and very comfortable although I wish we had warning about traffic noise early morning (not a problem if windows shut)

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , myself and the team always try our upmost to give all our guests a great stay , we are very happy that you liked your rooms and especially the jacuzzi bath . I look forward to welcoming you back again soon . Kind Regards General Manager

"Monday Roast"

2
Tim D, London, United Kingdom 24/07/2019

I stayed here with my wife on a Monday night. The weather was hot. Our room did not have air conditioning. It didn't even have a fan. I asked reception for a fan. They told me all the fans had been taken. I should have popped to the shops at Lakeside to buy a fan but it was getting late. We tried to get to sleep in our room which had become an oven, even with the windows open. We woke up tired in the morning because of the poor night's sleep. On the plus side the staff are friendly and the freshly cooked breakfast was nice. This hotel is probably good in the winter time.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I apologise that you feel we did not meet your expectations . I can assure you that we try our upmost to ensure all our rooms have a desk fan ,we have experienced some very hot weather. Kind Regards General Manager

"Tradesman do not stay"

1
User 23/07/2019

Absolute joke of a hotel. Had my van broken into right outside reception doors.they took over 4k of tools and the hotel manager couldnt give a flying duck!! Took him 3 days to look at cctv. Apparently its a hotspot 4 tool theift the locals say.i would never recommend a hard working tradesman ever stay their,period!!!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I apologise that you feel we did not meet your expectations . The hotel has CCTV and good lighting , we apologise that your van was broken into , we do our upmost to secure the car park . Kind Regards General Manager

"Dated, rude and overpriced"

1
User 11/07/2019

Upon entering the hotel I approached a young girl on reception who wasn't busy but seemed annoyed to have to check someone in! After I said hello and gave my name I was greeted with a simple “£126 to pay then” Nothing else, hotel reception staff customer service rating zero! I stayed in the newbridge suite as it seemed much roomier than a double. Worse ‘suite' in the world, shocked they can even call it that. It wasn't a hot day around 18-20degrees (before the manager replies with we are experiencing abnormally hot weather) yet the room was unbearably hot! Strangely so, all windows open it was still very uncomfortable. The shower temperature gage is broken so it jumps to scolding hot in 3 seconds with no variation, obviously known by the hotel as there are warning signs... yet obviously they don't want to fix this. It was impossible to get the shampoo out of my hair without getting third degree burns! Health and safety at its worst. The coffee machine in the room is broken, you can see it's been broken by supplying large cups for an espresso machine. As the front is hanging off it's clear the staff would know it's broken and choose to ignore it. All in all it's dated, smelly, over priced and run down. Don't bother staying.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I apologise that you found our team to be rude , this is disappointing as we normally get great reviews on how polite the girls on the desk are. We did unfortunate experience some very hot weather and we done our upmost to reduce the discomfort for the guest. Kind Regards General Manager

"Rooms ok but far too hot"

3
emma r, Chesterfield, United Kingdom 07/07/2019

Check in was fine, room was large and had everything we as a family of 3 needed. The main problem was the room was far too hot and had no air conditioning. I rung down to reception for a fan as it said to in the welcome booklet in the room. The girl on reception said she would have a look and get back to me. By 9.30pm no phone call and my son was felling unwell with the heat in the room. All windows were open which meant you could hear the M25 and with the heat and the road we struggled to sleep. I called reception again to be told I was on a long list of requests and she hadn't had chance to check yet!!! She would call me back. I'm still waiting for the call and the fan. Terrible nights sleep. We ate in the restaurant and the poor staff member was both on the bar, taking orders in the restaurant and then serving it. More staff needed especially when there was clearly a wedding party staying. Food was good and breakfast in the morning was good. Don't think I'd stay here again due to the poor sleep and lack of fan/air-con. Staff very friendly and helpful but clearly understaffed.

ThurrockGM, General Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I apologise that your stay did not meet your expectations . Unfortunately we have experienced some very hot weather the last few weeks that we don't normally get this time of the year . The hotel does not have air-conditioning but has you said we do offer fans upon request . On this particular day it was extremely hot and all our fans had already been given out , we have ordered more but have had a delay in delivery due to the high demand .

"Really awful"

1
audiowhh, kent 06/07/2019

I was attending a workshop/conference, as we had been told we would be able to order lunch, well when we went to order , was then told there was not enough food, so we could not have lunch, there was no one the bar to get a soft drink. Since when did a hotel not have food, when they knew they was workshop/ conference happening, there was no staff, it was outrageous, we had all travel a long way, I would never recommend this hotel is anyone

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I apologise that you feel we did not meet your expectations . I can assure you that we never run out of food and can only imagine that their was some miss commination. our restaurant is open most days offering a lunch and dinner menu .

"Too hot to handle."

3
Sid B, Birchington, United Kingdom 06/07/2019

We arrived lunchtime, checked in, took bags to room came back down and enquired about lunch, sorry but the chef isn't back until three! So we left to find somewhere to eat at Lakeside. It has been extremely hot and I asked for a fan for the room which was there when we got back but was useless in the heat because the windows only opened an inch or so , so no through breeze. Not a pleasant night. Breakfast was ok once we'd got it ( the hot food had been cleared and there was no sign of anyone, this being 0830) we had to ask reception what was going on... Lucky for us our stay included the breakfast so no worries. It appears they may have staff issues?

ThurrockGM, General Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I apologise that your stay did not meet your expectations . Unfortunately we have experienced some very hot weather the last few weeks that we don't normally get this time of the year . The hotel does not have air-conditioning but has you said we do offer fans upon request . On this particular day it was extremely hot and all our fans had already been given out , we have ordered more but have had a delay in delivery due to the high demand . The breakfast buffet of hot items are removed at apx 8.15am , this is because normally the busy period is over and we don't want give our guest low quality breakfast that has been sat out on the buffet unit like most other hotels , we offer plated breakfast after this time to ensure you get a quality hot cooked breakfast .

"Worst Hotel I've stayed in!"

1
User 03/07/2019

This hotel was completely miss sold and staff are rude, unhelpful and disrespectful. Breakfast is fowl with coffee machine and drinks dispenser unclean. Rooms are dark and smelly with the only one single plug in whole room.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I apologise that you feel the need to leave us a negative review . we have recently finished updating all our bedrooms along with improvements to the breakfast offering , offering fresh coffee beans blended for breakfast along with fresh orange and apple juice . we apologise that this did not meet your requirements.

"Great bed for a night sleep, service/food/facilities - let down"

3
Coastal54430615072, Dorset, United Kingdom 03/07/2019

Having stayed here before I thought I would enjoy the stay with my husband on our anniversary trip away. The staff on arrival on reception were brilliant and very friendly. The bed was very comfy and we enjoyed our nights sleep but that is where the ‘good' ends. One night we had dinner in the restaurant, the food was not good, pizza dough was raw and came with the wrong toppings. No service check and no staff in the restaurant to flag them down. They cleared our plates and I then told them the issues, she apologised and left. On return they removed the food from the bill but then took the Menus and no offer of desert or drinks was given (this was before 9pm). Customer service needs major improvement in that department as well as the cooking. The shower was also scalding hot, no cooler temperature so we were unable to shower. I reported this to reception on check out but I don't know if this will be fixed as it's an issue I've experienced before at this hotel and reported before, but seems to not get fixed!! Okay stay, but I won't be rushing back now.

"absolute joke"

1
User 29/06/2019

Where to start - breakfast - poor choice , forever taking coffe machine and crumpets being loaded by barehanded waiter one by one onto serving trays . Dinner - im vegeterian so i was left with two options -mexican burito witch is as mexican and as burito as i am which is none at all , and pasta topped with parmesan wich is as vegeterian as steak .Room - after a run around i managed to get a fan - yuppie , room is so hot that i cant sleep . and a lovely coffe cup which never was wasched since i came here, and im staying for 2 weeks - scary , Today i was brave i taught that i order 6 sides there are on menu - pretty guaranteed they will be vegeterian to my suprise they served 7 including calamari and overcharged me by 5.50 - very nice . Hotel was decorated in the 80- ties i think and never changed since , dinner hall in brown and beige with no windows is very climatic - if you a caveman . the worst thing is im here till Friday . going for a cry now mister manager , and BTW i am a member of Best Western so thats probably a special treatment .Thomas

"very comfortable"

4
Sarahjpinkerton, London, England, United Kingdom 25/06/2019

stayed here a few times now when visiting friends in Hornchurch. great location for lakeside Dartford crossing London links and surrounding areas, rooms large comfortable and very clean. Facilities are good. Bar friendly. large gin and £10.59 wow. Breakfast good

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a positive review , I am very pleased that you found the team to be friendly and the hotel very clean . I hope to welcome you back to the hotel soon .

"Wedding Reception"

5
939sandy234, London, United Kingdom 23/06/2019

We had our wedding reception at The Best Wester Thurrock Hotel yesterday. From the day we went and booked the venue the service from the Team were excellent. We settled for the Platinum Choice on the menu and I can confirm that this was the best meal ever. The lamb was magnificent the starters were out of this world and by the time we got to the sweets it was a battle to eat it all. Such an array of fine tastes is exceptional. The staff went out of their way to serve us, smiles all over the entire day. It is not often that you get to stay at a place entertain your guests with such sheer perfection. This is a definate YES for A WEDDING VENUE! We stayed overnight lovely comfortable clean spacious room. Absolutely nothing to complain about and that does not often happen. This has to be a 10 out of day. Well done we will definately be back for more of the most delicious food ever! Thank you very much.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very pleased that you had a lovely time on your wedding day . I am very pleased that you enjoyed the lamb , the lamb is one of my favourite dishes on the wedding menus . The team always try their best to give our guests a great experience and to feel welcome in the hotel. My team would like to pass on their congratulations and that they enjoyed looking after you on your special day . we look forward to welcoming you back again soon .

"Perfect as always"

5
User 29/05/2019

Our Third year at Thurrock and always spot on for us. Everything we've needed is provided and service is brilliant. In Particular Abbie was very helpful. This year spent an extra night and is always easy checking in and feel looked after. See you next year.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a lovely review , I will pass on your kind comments to Abbie. We hope to see you at the hotel again soon .

"Felt let down"

3
CLL60, Chigwell, England, United Kingdom 23/05/2019

My daughter chose this hotel to hold her wedding reception May this year she booked her reception year in advance and was told that she would be giving a nice room if she chose to stay over night as she was the bride, she paid for the room and spent over £4,000 on the reception at the hotel when she arrived at the hotel a day of the reception she was given the keys to her room she was given the smallest room in the hotel obviously there had been a leak you could see where the ceiling had been patched up and the bathroom door would not close. During the evening she found out everybody else's room was bigger and better than her's at the end of the evening she went to her friend's room who had a room to himself they had the biggest room there was being as she was the Bride you would have thought the hotel would have made sure that her room would have been a nice one for her and he husband given all the money that she has spent with them I feel really sorry for her she's not the kind of person to complain she just got on with it but was really upset with the fact that she had been promised a nice room if she booked a room there overnight, a large number of family and friends booked here to stay over night and all had bigger and better rooms I would probably think twice about staying here again just for the simple fact they've told her one thing but gave her the complete opposite on a good note the wedding reception went well and the food was good but drinks a little pricey though.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we apologise that you feel we let you down . We received nothing but praise from the Bride & groom on their special day ,along with great comments on the food and service . The rooms you are talking about are the family rooms , these are not as nice as the Bridal suite , however can look bigger as they have 3 beds in them . we hope you will come back again soon .

"Birthday Party"

4
User 19/05/2019

A very big thank you to Robert and the staff at the hotel for making my daughters 16th party a night to remember. The function room and food was lovely, also thank you to DJ Ryan, and especially the bar staff who looked after us that night, you were fantastic.

ThurrockGM, General Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very happy that your daughters birthday party went well. I will pass on your kind comments to Ryan & Robert along with the rest of the team . Best Wishes General Manager

"Thurrock hotel lakeside Essex"

3
User 11/05/2019

Two night stay , didn't go entirely as planned , wedding party caused trouble by fighting and upsetting guests , staff however were nothing but professional on the handling of all this . Well done molly jones .

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for the review , we apologise that the wedding party did not respect the hotel or the other guests staying at the hotel . I will pass on your kind comments to Molly , we hope you will visit again soon .

"Business stay"

4
tonysT7698HH, Birmingham, United Kingdom 08/05/2019

Check in was friendly, quick and professional. Family room we have booked was good size, comfortable bed, good size of bathroom. Shower was ok. Windows are problems and need to be replaced. We had pizza and fish and chips was bit overpriced but tasted ok. In general positive feedback, Not the best and not the worst hotel we have been.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review, we value all our guest feedback . I will pass on all your comments to my team Kind Regards General Manager

"Bank holiday break"

4
849bobbyc, Diss, United Kingdom 06/05/2019

Retreat just off M25. Very quiet. Lovely room, although bed very soft. A little frustrated no meal options on a Monday night. Had to pop out to eat. Great breakfast next morning. Great stop over for a shipping trip(Lakeside).

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for the review , we apologise that you could not get food on the bank holiday Monday I am happy that you liked our breakfast offering , I hope you will come back and stay again soon . Kind Regards General Manager

"Tired but convenient"

3
Louise F, Bedford, United Kingdom 06/05/2019

This hotel was good value in terms of the rate we paid. The staff were pleasant but there were too few of them around. The bar area was very dated and not enough comfortable seating. Sadly the food decidedly average.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for the review , we apologise that our food offering did not meet your expectations . I am happy that you found us value for money , I hope you will come back and stay again soon . Kind Regards General Manager

"Great except breakfast"

4
Simking1874, Birmingham, United Kingdom 04/05/2019

Wasn't expecting too much from this hotel but the rooms were very clean, very spacious and good quality. Road noise may be an issue for some light sleepers... for me it was the ridiculous snoring from next door. Only mark down is for breakfast which was not bad (but nothing special). There was no human contact for breakfast either and not everything was available, had someone been there could have asked. Would book again though

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we really apricate your comments as we always want to look at ways to improve . on this occasion our breakfast host let you down , we normally get great comments so I will ensure this does not happen again .

"Not a great nights sleep"

2
User 29/04/2019

My daughter and I stayed here so that we could go shopping at Lakeside. On arrival at check in we were told there was a wedding so we might hear some music but it would be finished by midnight. Our room was on the second floor and the wedding didn't actually bother us and we fell asleep ok. However at 2:30am we were woken by people returning to a room around the corner from ours and carrying on a party there. I tried ringing the 24 hour reception several time between 2:30 and 3am but there was no answer. We put up with it till 4:30am when I tried reception again and this time it was answered. The guy was apologetic blaming my missed calls earlier in the night on a leak and I did hear him come up and ask the people in the party room to be quiet. They eventually all left the party room at 5am which we were all too aware of from the very creaky floor boards right outside our room. I wish we had just driven up on the day to go shopping as the hotel experience meant we were both whacked the following day. It was supposed to be a nice treat before the start of my daughters exams. Wasn't even asked about our experience on check out.

"Murder Mystery Evening"

5
User 27/04/2019

Had a really good time celebrating mums 80th Birthday. The Murder Mystery Team were great - took the time to ask my mums name and making a fuss of her. Good fun and really enthusiastic team. The food was also nice and well served by friendly staff. Drinks at the bar were fairly priced. Would recommend this as something different to do for a celebration

"Great Value for money"

4
Jason H, Gorleston-on-Sea, United Kingdom 13/04/2019

We just recently stayed here for a quick trip to Bluewater shopping and some sightseeing in london. There was plenty of parking available and its location is great for Lakeside & bluewater shopping centres. The reception staff were very pleasant, we had booked a family room and it was spacious and clean. Breakfast was good but would advise going down earlier than we did to get fresher food. we went down about 9am but it felt like it may have been kept warm for a while. The only downside was that there was a wedding that night and although we were 2 floor above, we could still hear the music until about 11pm. But overall we were happy with what we got for the money. Would stay again!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review ,I am very pleased that you found us value for money . we are the perfect location to visit Lake side shopping & very pleased that you liked your room. I hope you will stay again soon.

"Value for money"

5
Bobby H, chorley, United Kingdom 08/04/2019

Room size and quality were excellent, very handy for Rainham Marshes and Lakeside Shopping. with a regular bus service close to hotel. I had a problem with room , but this was sorted out immediately by Molly on reception

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very pleased that you found us value for money . I hope you will come and stay with us again soon .

"Seminar"

4
User 06/04/2019

Hello people, went there for a business seminar for about a week. My room and the room of the seminar was very clean something very very important for me. Food was good and everyone there very friendly and polite. Molly at the reception was very polite to us all and Chris the duty manager was always there to help in anything we needed. Highly recomended

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very pleased that you enjoyed your stay with us. We have recently update our bedrooms and very pleased that you found your room to be clean and enjoyed the food . I will pass on your kind comments to the team and especially Molly and Chris. We look forward to welcoming you back again soon .

"Best Western Hotel"

4
User 05/04/2019

The hotel is sited next to the M25 motorway but far enough so that the traffic is not a big problem. Parking is very good with lots off space for works vans. Only used the bar area once for food at night - menu can be more appealing. Have breakfast 3 times the hot plate food has plenty to offer. Ordered Kippers and eggs to be cooked separate and the chief was outstanding on Friday - she is a keeper nothing to much trouble.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I will pass on your kind comments to the team and especially Wendy our breakfast chef . I hope to welcome you back again soon .

"Birthday party"

5
User 03/04/2019

I was here for a birthday party. The place is amazing and it was super clean! We had a great time and Chris the duty manager made everything happened and set the room to our expectations(thank you man)! Recommend 100%

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for the kind review , I am very pleased that you had a good party and that Chris looked after you . I hope you will come back again soon .

"Birthday Party"

5
ioannouvalentinos22, Paphos, Paphos District 29/03/2019

I went to a friend Birthday party couple of days ago.It's a nice place to throw a party.And Chris is a really good guy excellent service and well organized. All the best guys! i will arrange my birthday there.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
hank you for the kind review , I am very pleased that you had a good party and that Chris looked after you . I hope you will come back again soon .

"Comedy night"

5
User 28/03/2019

Really enjoyed our stay rooms were clean bed was comfy bathrooms were nice and clean, staff were really welcoming and very helpful Breakfast was really good and the evening food was really good definitely would stay here again

"Cheltenham Festival Preview Night"

5
User 26/03/2019

I attended this hotel a few weeks ago for a Cheltenham preview night. I had never been here before, but was left very impressed by how friendly the staff were and how clean and organised the place was. I had a drink in the bar and a bite to eat before the event started. The evening was very well organised, we watched races on the big screen whilst a great panel of racing experts talked us through the horses chances. It was an intimate affair meaning we had the chance to talk to the panel and have photos taken. It was an extremely pleasant and well thought out evening, and although I live an hour away, I'd have no hesitation in attending another event here.

"AN EXCELLENT VALUE FOR MONEY"

5
User 26/03/2019

I have just returned from a 6 day trip to the UK where I stayed in this small hotel in Essex. I am a Hotel Manager myself and I can honestly say that this is one of the best hotels I ever stayed. The customer service is at very high levels and I witnessed many times the way the staff handles customer complaints and indeed this is 5 stars, easy. Both the senior as well as the junior management work extremely hard and for very long hours in order to ensure that every single customer is 100% satisfied. All the staff try their best to make sure you are well looked after. The cleanliness of the rooms is near perfection and also the person that stands out is Chris who seems to be there 24/7, making sure everything is in order. So take the advice of a professional, this is a hotel that offers excellent value for money.

"Lovely Place"

5
User 26/03/2019

I just returned from my holidays. It was really relaxing and enjoyable. The environment was really nice and all the staff was friendly and helpful. Particularly Chris was always keen to help. I highly recommend this place !!

"Great first experience of a comedy night!"

5
User 16/03/2019

First experience of a comedy night, did not really know what to expect, great value for £30pp. The beef and dessert was lovely, great service with friendly staff who could not do enough for us. Three comedians-all of whom were great, especially the last guy who had me crying with laughter! Bedroom was clean and bed was really comfortable. Breakfast was great with a lot to choose from. Would definitely recommend this hotel and the comedy night and attend a future event. Really enjoyed ourselves!

"Thank you"

4
User 02/03/2019

Stayed here last night Friday 1st March.and a lovely evening and must mention Donna behind the bar very nice friendly helpful lady.rooms were very tidy and a comfy bed.that much in fact I overslept for breakfast.i rang down to reception. And went for breakfast. Thank you to all the staff.expecially A charming and happy lady by the name of Wendy who could not of been more helpful many thanks Wendy.x

ThurrockGM, General Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very pleased that you had a nice stay with us . Please be assured I will pass on your kind comments to the team . I hope you will come and visit us again soon .

"Murder"

3
Lilyloo123, Greater London, United Kingdom 23/02/2019

Attended a murder mystery in December . Don't really know what they were trying to achieve 3 people telling their story ,then coming around answering our questions job done. Myself and my group had been to other events in other hotels , where the actors sit with the guests and the whole night unfolds as if you are part of it. While one murder is being solved another takes place in front of you much much more real and also very well acted . As for the Thurrock one well again I don't know what they were trying to achieve. Other wise food and disco great

ThurrockGM, General Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I will pass on your comments to the actors . I am happy that you enjoyed the food and disco and apologise that we did not meet your expectations . We run these events though the year and normally get a positive reaction , so we apologise that on this occasion it was not what you expected .

"Second visit"

4
vicki0202, London, United Kingdom 22/02/2019

Upgraded room was excellent. TV, Radio and fireplace. Breakfast was excellent. Large cloice of food available. Cooked breakfast was very good. Hotel was clean and tide. Ideal location for Lakeside shopping. Quiet hotel. No outside traffic noise

ThurrockGM, General Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very pleased that you liked your upgrade room . We hope you will come and visit us again soon .

"Sunday Carvery"

2
User 18/02/2019

Booked Sunday carvery (17Feb2019). Disappointed that carvery was not really a carvery to help yourself as we were the only two in the restaurant. Food served was served to us and I was shocked at the portion size - very small for a carvery. Beef was dry, as was the chicken which was difficult to cut and the food was cold. Definitely not worth the money. This building was originally a school, converted to a sport centre and then converted to a hotel. This was a visit down memory lane for me but it was a very disappointing restaurant visit.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we apologise that we did not meet your expectations especially as we usually get great feedback on our food offerings . Could I ask you to drop me an email so I can discuss the issues in more detail , [email protected] I look forward to speaking to you soon .

"Our recent stay at best western"

4
User 18/02/2019

My partner and I stayed at the best western for a quite belated valentines...on arrival the staff was polite and accommodating. Our room as we opened the door smelt absolutely beautiful...the decor was also very modern/antique...however complimented each other. Sadly there was a blood stain on our sheets. We addressed this issue to reception and was unable to get an upgrade due to the hotel being fully booked. However was given complimentary drinks and our bed sheets was changed. The young lady whom I recal was called Leah was very polite and accommodating. Leah promptly rectified our complaint and accompanied us with complimentary drinks. Her customer service skills were on point, polite helpful and accommodating. Leah later checked that everything was satisfactory there after, she had passed our complaint on to the manager whom I spoke to today in regards to this. The manager was very apologetic and offered us an exquisite complimentary stay, we have also booked again for a two night stay. My faith has totally been restored with this hotel and I would highly recommend friends and family to stay. I will be staying again and again. Thanks to Leah and the managerial staff of this establishment

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for leaving us a review , as discussed on the phone we apologise that the bed linen was not to our normal standards , we have contacted the laundry company to ensure this does not happen again . I am very pleased that my team was able to react fast and address the issue. I look forward to welcoming you back again soon .

"Excellent Value for money"

5
GoPlaces46060389657, Grays Thurrock, United Kingdom 18/02/2019

We stayed at this hotel on Saturday and I was really pleasantly surprised. The staff were friendly and attentive, and the room was clean and accommodating. The breakfast was also delicious, so overall a very pleasant experience. Will definitely be back!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very pleased that you found our team to be friendly and attentive , we always try our best to ensure all our guests feel at home and welcomed buy our team . We hope you will come and stay again soon .

"Great Stay, Great Service"

5
shelliem11, Norwich, United Kingdom 08/02/2019

Nothing is too much trouble at this well run hotel, arrived late after a concert in London and received such a warm welcome from a friendly and professional team. Really nice bar area to enjoy a good choice of refreshments and delicious wine and hot chocolate, all served with a smile. Our room was perfect, nicely decorated, spotlessly clean, warm and comfortable. After a great nights sleep we enjoyed a well cooked breakfast with plenty of choice and attentive service. Would highly recommend and would not hesitate in staying here again, we actually didn't want to leave!!

ThurrockGM, General Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very pleased that you enjoyed your stay with us and that you liked our newly refurbished bedrooms .we have made some new positive changes also to our breakfast and very happy that you liked it . We hope you will stay with us again soon .

"Fantastic staff"

5
User 05/02/2019

I have been here for a few weeks on and off. I have to say that a few members of staff go above and beyond expectation and always make me feel so welcome. Cody, Louise Donna and Aalyah and Kirsty on the bar are brilliant, Liam on the kitchen always makes fantastic food and service with a smile. The manager Dan always makes sure we are good and well catered for. 10/10 would recommend

ThurrockGM, General Manager at Best Western Thurrock Hotel, responded to this review
Thank you for the lovely review , we always try our best to go that extra mile for our guests ,I am very happy that my team had a positive impact on your stay . We look forward to welcoming you back again soon .

"Stay "

5
User 03/02/2019

Nice place nice clean and tidy rooms with every thing we needed Donna and Liam was on the bar an was very polite and friendly and gave us great conversation for the evening. Will happily stay again ....

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very happy that Donna and Liam had a positive impact on your stay with us , we look forward to welcoming you back again soon

"Ice box"

1
User 03/02/2019

Hotel was freezing in our room and in main parts of the hotel too. The room the windows were so badly fitted a wind came through them. The phone didn't work in the room so made it harder to try and get help with cold room. It was so cold in the corridors and our friends all had freezing rooms too. Would never stay there again

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we apologise that we did not meet your expectations , unfortunately we just experienced some very cold weather and we will continue to make improvements for our guests .

"Hotel and bar "

5
V1702IGdavidb, Aveley, United Kingdom 01/02/2019

Tidy room great bar staff Donna and Liam made are stay perfect making us welcome in the bar polite and friendly service and great conversation. Nice food and great value for money perfectly cooked ........

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very happy that Donna and Liam had a positive impact on your stay with us , we look forward to welcoming you back again soon

"Mr smith"

5
User 28/01/2019

My first time visiting Thurrock hotel, it definitely won't be my last. Food was great, and the room was every penny. I was taken back by the most helpful staff, in particular Donna, who was happy to help with everything, she served with a smile, very friendly, and in my opinion she is a important member of staff as she was every where doing a great job. Employee of the month I think!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I am very pleased that my team was on hand to look after you . I will pass on your kind comments to Donna and the team , we hope you will stay again soon .

"Not too good"

3
Ann K, Lincoln, United Kingdom 28/01/2019

Stayed here for two nights. Family room was of a good size, however the furnishings need updated. The furniture had seen better days. The double bed was ok, although it did give me a back ache. The single bed mattress was so soft, not good to sleep on. Bathroom ok, although no blind on the window which was at the front of the hotel, overlooking the car park. So felt a little uneasy when using the bathroom at night with the light on as I am sure people could make out what you were doing. Also even though double glazed, there was lots of draughts coming through the windows. Clean but not overly clean, there was a lot of dust about and dirty marks. Very dissapointed with the breakfast, although a buffet style, did not really look that appealing. Hash browns were burnt on the second morning but were still put out for people to eat. Sausages were so greasy. The coffee very poor. Overall I really wasn't that happy eating anything. I opted for cereal which was just in boxes and some yoghurt as the jug the milk was in didn't look like it had been cleaned for ages, there was all dried milk under the spout. We was in there on a Sunday morning about 09.30 and we had been only the second family to eat in there. The staff were friendly enough. However, I wouldn't really want to stay here again. I really think the hotel needs updating and the breakfast needs re-thinking, probably need to be taking tips from the premier inn style breakfasts.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we apologise that we did not meet your expectations as we like all our guest to have a great experience , we have recently updated our bedrooms and bathrooms , we hope in the next few months so have the rooms fitted with blinds/nets , we always look at ways to improve so please be assured we take your comments on board and will see how we can improve .

"Nick"

3
User 27/01/2019

Cold and chaotic. We visited for a family celebration and found the bar services appalling. A new member of staff left un supervised in a badly stocked bar. She did her best, was very polite but had to keep running off for help. I tried to order a bottle of white wine , none available but could have a warm bottle on ice. Second wine choice non available, third even looking in the red wine rack was not available. 2 gins please. The function bar similar, hapless bar person, opened late, running around as the bar was not set up, no support from colleagues, male supervisor scurried in and out, after checking the bar persons drink, then vanished. Lack of glasses as all the tables where never cleared of glasses or dirty plates. When the other function staff had served the food , 2 efficient staff came in and sorted this out. It was hard work to spend money and get service. Kirsty served our first drinks professionally, nice and chatty. She was the star of the night but was very busy. Reception, room, food and breakfast all fine. the hotel was cold in the public areas and corridors.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we apologise that you found the bar service to be below standards , we will ensure all the points are passed to my managers to ensure we can make improvements .

"The staff go the extra mile to make your event a happy one"

4
BignannyEssex, Essex 25/01/2019

My husband and I celebrated our Golden wedding anniversary at The Thurrock hotel. We only planned the dinner for 30 people with 3 weeks to go, but Robert (The Events guy) made sure everything worked out well. As we had friends and family coming to stay from quite a distance, we booked 8 rooms. It was cheaper to book the rooms through the internet than at the hotel itself for some reason. Our dinner guests had a choice of meal (pre-ordered ) I was able to take in my own flower arrangements for the tables and room. Breakfast the next day was buffet style, but as I wanted fried egg, not scrambled, it was prepared promptly. The bed was very comfortable. Our only grumble, was the floorboards were creaky and you could hear the water pipes from other rooms. The hotel is just a mile or so off of the A13 / Dartford tunnel / M25 / motorway junction so it was convenient for our friends travelling from Dorset, Devon, Lincolshire .

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I am very pleased that your event went well and that you and your guest's had a great time ,I will pass on your kind comments to Robert , we hope you will visit again soon.

"Rating reflects my experience as a Coeliac "

3
Elizabeth2112013, Yeovil, United Kingdom 25/01/2019

A lovely welcome by the receptionist, executive suite that did not fail , amenities but did not have any complimentary biscuits neither non gluten or GF. First night of my stay went too the bar and ordered food. Stated to the female Supervisor I was Coeliac.. her concerning comment “what's that”? As a supervisor I would expect a confident acknowledgment to recognise this disease, she did speak with the chef and my options of choice from the menu gluten free were given. Ordered the chicken, salad and chips with BBQ sauce.. suffered all night after eating a so called gluten free choice.. Went too the duty manager the following morning and requested the food allergen book, in all fairness she did show that the choices made where GF. I asked if they had trained the staff re cross contamination and explained that by a chef using a contaminated rings, scoop the implications of someone with Coeliac disease.. Recuperation of reputation: night after the deputy manager was on duty and everything seemed to be well organised and my disease was recognised. He acknowledged my complaint and assured me he would oversee my meal. His service was as expected in a person of his position, he did acknowledge that most of the staff are newish and definitely need training. My question to the hotel? Why not do the training during the induction period? Why wait l?changes too legislation re labelling of food etc was completed a couple of years ago yet apparent it is not being implemented with the training of old and new staff..

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , Please be assured that we take all food allergens seriously . The team have regular training and especially on allergens as we know how serious this can be ,all our menus have an allergen data sheets to ensure our guest safety at all times, we do inductions with our team and this includes all aspects of food & safety. Please be assured I will look at our induction process to see if we can make improvements.

"Exelent"

5
User 23/01/2019

At the bar I spent a really good time chating with staff of the hottel and everyone was very helpful and frendly. Donna and David are just amazing had a really good laugh and enjoyed it allot. Will definitely refer enyone to visit this place to have wonderful time spent

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I am very happy that my team was on hand to make you feel welcome ,I will pass on your kind words to Donna and David . I hope you will come and visit us again soon .

"Not the best, not the worst"

3
User 09/12/2018

Room was spacious, beds comfortable and breakfast was good. The room could do with a fresh coat of paint and the furniture was a bit wobbly. The water temp in the bathroom was either scalding hot or just extremely hot. The walls are thin! I could hear the tv in the room next door until past 1am and the Xmas party downstairs (I'm not a party pooper but when you're not at the party you don't want it to be so loud in your room). I wouldn't stay here again nor recommend it I'm afraid. It would be ok for 1 night if you were attending a function there.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we apologise that we did not meet your exceptions, however we are very happy that you found the room spacious and comfortable along with a good breakfast .

"Breakfast with Santa"

5
User 08/12/2018

Daniel and the team did a fantastic job today! Made us all feel welcome and nothing was too much trouble. Being a coeliac was not an issue, they had totally catered for everyone x Thsnk you do much fir s special morning xxxx

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I am very pleased that you enjoyed the breakfast with Santa , its the first year that we have offered this and it was a pleasure to see all the children having fun , we hope you will come back again next year .

"Breakfast with Santa"

5
NasThurrock, Thurrock, United Kingdom 08/12/2018

We has a wonderful morning at The Thurrock Hotels Breakfast with Santa, helpful staff and plenty of various food. The Santa took time to speak to every child and was great with our autistic children Thank you

"Relaxing Stay"

4
I3817YXandrewm, Herne Bay, United Kingdom 28/11/2018

Staff very friendly. Hotel and room recently renovated. Very clean and comfortable. Food in restaurant very good quality. Had quite a long wait for evening meal to arrive. Quality and range of food for breakfast was very good, although had to wait for certain items to be replenished. Overall, extremely pleased with our stay.

ThurrockGM, General Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very happy that you like the renovated bedrooms and enjoyed the food , we hope you will come and stay again soon .

"Can't complaint at that price point! "

4
User 27/11/2018

For less than £40 It would take something pretty drastic to complain. Even with that in mind my stay was rather pleasant. Everything you would expect from a middle of the road hotel. Free plentiful parking, swift and friendly checkin, sizeable comfortable room and late opening quiet bar. All this a stones through from the M25 and close to a village type high street with all your conveniences. If I was to say one bad thing, the windows are acoustically very poor. They didn't close properly and could do with some attention. I was tired so no issues but may be problematic for light sleepers being so close to the M25.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very happy that you found us value for money . We hope you will come and stay again soon .

"Please read"

5
stellamH9327VX, Kings Lynn, United Kingdom 23/11/2018

Superb experience as always a lovely time staff are always willing and helpful. The restaurant food is lovely with a nice choice with out being to much. I stay regularly at this hotel I have never had a bad experience.

"Friends party "

3
User 20/11/2018

Nice looking hotel on approach. Handy position just off motorway. Nice large room, but bed quite small for two. No heating on and no hot water in the morning. Breakfast average, staff very young and inexperienced. It is the sort of hotel you try once and only once. Cheapish at £70 for a double room with breakfast, byt compared to hotels I have stopped in, in Italy, very expensive. Not recommended I'm afraid, better Premier Inn close by.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review .we apologise that we did not meet your expectations, we have got a young team that also includes experienced staff . I will pass on your comments to ensure we can learn from them .

"Never write reviews but this was awful"

1
Supergirl100, Essex 19/11/2018

As there was no reply to my formal complaint.. We were without hot water on night of a function which took 45mins to sort out only sufficient for one person to shower. Following morning... no hot water!!! Phone calls to reception ignored. Upon check out the young and inexperienced receptionist said this was because she herself was in the boiler room trying to solve the problem! UNACCEPTABLE treatment and use of staff. No management presence - avoid, avoid, avoid!!!!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave a review , we apologise for the problems you occurred with the Hot water ,unfortunately their was a fault with the boiler that was out of our control and the team tried their upmost to fix it , we have since had a heating engineer attend and fix the issues .

"Please change the chef"

2
Cath066, Somerset, United Kingdom 13/11/2018

Room and front of house team amazing ,especially David, Callum, Dee and Robyn, it was only there professionalism that stopped us leaving, we stayed for two nights, for business but the catering was abysmal, first evening we were given an extensive menu, once we chose we were told sorry the chef said we only have soup and roast ,as ' we have no food we need to go shopping tomorrow !!!! We opted for soup and roast as we travelled 4 hours, the soup was cold ,we sent back , the roast was left over from lunch was warm at best, we sent it back, we gave up and paid £5.20 for 2 packets of crisps and a bag of salted nuts, breakfast on both mornings even though the dining room was empty we had to ask for ,side plates for toast, tea bags, butter,cutlery, no cold meat,cheese,or pastries as advertised, dinner 2nd night, we both had pate to start which was nice, I then had 2 hairs in my main and my husband's chips were cold, we finally sent meals back and gave it up as a bad job, yes we were refunded but that is not the point, I feel so sorry for the front of house team, who try so hard, the catering team are letting the hotel down, do not recommend,

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we have addressed these issues with our chefs to ensure this does not happen again ,on Sundays we offer a carvery until 3pm then after we have a full lounge menu available with burgers ,sandwiches ,pizza's and many more items .

"Business Trip"

5
Hemant M, London, United Kingdom 07/11/2018

Just wanted to say another great stay, thank you Molly for the upgrade. I just love the place nice caring and friendly staff, easy to get to and parking is free, ideal for my business trip. I always call them first and they always manage to find me room make my stay enjoyable. The rooms are very nice and clean the new beds are so comfortable and large Samsung LCD screens. Also the breakfast food is quality and cooked prefect to my liking thank you Wendy.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we have spent a lot of time to ensure all the improvements we have made to the hotel has a positive impact on the guest stay with us , I am very happy that you like the new beds and the breakfast buffet, we look forward to welcoming you back again soon .

"Awful."

1
User 03/11/2018

We arrived at 4:40 approx. Our room was meant to be ready at 2. We arrived and waited 2 and a half hours for our room, then we finally got into the room and it was covered in flys!!!! The cleaner opened the window twice and let loads more in. And we still got charged full price!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us some feedback ,we apologise for the inconvenience caused , we hope that you was satisfied with the room move to the executive room along with the complementary drinks.

"Christmas shopping"

5
User 22/10/2018

We are visiting from Norfolk for some serious ore Christmas shopping and decided to stay overnight. The thurrock hotel is definitely worth a stay. The rooms are very clean, quiet and well equipped . The restaurant run by David and his team was a bonus. Always staying here

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a lovely review , we hope you enjoyed your Christmas shopping and hope to welcome you back again soon.

"Visiting Essex "

5
Valchits, Singapore 22/10/2018

The restaurant run by David was excellent . An unexpected pleasure of lovely fresh food and very pleasant staff. The executive rooms are big with lovely spacious bathrooms. Easy parking and surprisingly quiet location to be so close to the motorway Thoroughly recommended

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the tiem to leave us a review , we have recenetly updated our bedrooms along with our restaurant menu , we hope you will come and stay again soon .

"Cheap and simple "

3
Rebecca S, Brighton, England, United Kingdom 22/10/2018

Stayed here as was attending a party in the garden suite. The main issue was spending 10 minutes trying to find someone so we could check in. The even seemed to go without a hitch. The bar staff were quick, however appeared a little inexperienced as to what drinks should be served with lime (corona) but I'll forgive that! The room was clean and tidy and a reasonable size. The water pressure seemed to come and go and took a long time until it run hot. The next morning I was woken by housekeeping knocking on doors shouting “housekeeping” at 8.30am and then kept awake by an abundance of slamming doors. No do not disturb signs available to hang on door. The kettle was faulty. After 10 minutes I realised the kettle was still boiling, creating a lot of steam and when I went to used it, I burnt my hand on the handle. But the room was quite cheap and good value for money

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for the review , we will look into the problems you had to ensure they don't happen again ,we have just finished updating our bedrooms so are very pleased that you found us good value for money .

"10th wedding anniversary "

5
Victoria C, Essex, United Kingdom 20/10/2018

We have just celebrated our 10th wedding anniversary at the Thurrock hotel. We hired their Garden suite and had around 100 guests. I must say that the staff were very helpful, friendly and accommodating they helped make our party run smoothly and enjoyable. Their were a few ‘niggles' before hand but when mentioned the staff were supportive and dealt with them immediately. I would definitely recommend the Thurrock Hotel to anyone planning an event. The bedroom we had was lovely, clean and well kept.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
We are very happy that you celebrated your 10th Wedding anniversary with us , it was a pleasure to have you at the hotel.My team said that your family and friends were a delight to serve and had a great time, we hope to welcome you back again soon .

"Highly recommend "

5
User 20/10/2018

Always welcomed at Thurrock hotel. I stay here most weeks for work and always get good service. A massive thankyou to Wendy for making me a butty and a brew after I missed breakfast! Much appreciated :)

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I will ensure to pass on your kind comments to Wendy and look forward to welcoming you back again soon .

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