Best Western Manor Hotel,  Gravesend

4.0/5  - based on 274 guest reviews.
Hever Court Road, Singlewell, DA12 5UQ, Gravesend, Great Britain - See map
+44 1474 353100 +44 1474 354978

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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TripAdvisor Traveler Rating
based on 274 traveler reviews
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Location is everything here, and character is everywhere! The ideal base for visiting the Garden of England and the Gateway to Europe, Best Western Manor Hotel also gives guests easy access to the Bluewater Shopping Complex and Ebbsfleet International Station, so you can shop 'til you drop or see the south to your heart's content! With a high-speed rail link into London taking you to the capital in just under 20 minutes, attractions such as Buckingham Palace, London Bridge, Brands Hatch Racing Circuit and countless museums will keep you occupied for hours, days and even weeks if you're here on an extended break! The hotel offers excellent conference and entertaining facilities too, including a first class restaurant and lounge bar for mixing and mingling. All guest rooms are ensuite with a hairdryer, tea and coffee making facilities, free Wi-Fi, direct dial telephones and flat screen free view TV. Enjoy your stay.

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Room 1

Guest reviews


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based on 274 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
123
Verygood
 
92
Medium
 
43
Poor
 
10
Horrible
 
6
Business Business 99
Couples Couples 69
Family Family 45
Friends getaway Friends getaway 28
Solo travel Solo travel 10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Manor Hotel,Gravesend
  • 5
    « A great place »

    This hotel was great the staff super helpful and the location great for us. We were part of a wedding group that was staying here. Breakfast was good! rooms and public areas very clean. would defiantly recommend

    4
    « Superb visit / perfect night's sleep »

    My first stay at Manor hotel, and very pleased I chose it. Driving in to the spacious car park off the main road, reception is right in front. Very friendly, efficient check in. My room, (23), as at the back of the hotel. I'm a very light sleeper, and had requested a quiet room if possible. Mine was perfect; no noise from outside at all, very comfy bed, clean, well-appointed. Just right. I over-indulged at dinner, because frankly it was just so good, such good value and the staff were excellent. Veg soup, sizzling veggie wraps, and Eton mess. Everything was delicious, looked good and was served with a smile. I was so full I skipped breakfast the next day. Thanks to everyone at Manor Hotel.

    5
    « Easter lunch »

    Fanatic value the food was top notch excellent choice and as the main was a carvery so you could eat as much as you like. Sirloin of Beef so v good quality and Turkey was so tender and lots of fresh veg and pots. Beats a Toby hands down on atmosphere quality and value for money. Staff attentive friendly and no rushing cannot recommend it enough.

    4
    « Friendly Staff »

    We were on a flying visit and decided it was time to try the Manor We were made to feel welcome on arrival Our room was fine ,nothing special , perfectly adequate for a couple of nights stay but would not have wanted stay any longer however for a supplement you can have an executive room with more space There was a bus in so it was eat before 19.30 or go somewhere else so we went somewhere else There's a great bar area to meet up with friends or family and Valentino the bar man is a real character as well as a great Host and made all of us feel welcome he is a great asset to this hotel and remembered from the day before Breakfast on our first morning was late for us at 9 am and to be honest as it finishes at 9.30 we didn't expect much But to our surprise it was great with plenty of everything in the buffet Day two we were earlier at just after 8 am it was completely different the bus must have just left and the buffet although of great variety no decent bacon left and all staff were very busy clearing up and we felt as if we were intruding although one lass apologised for the mess ,it didn't feel appropriate to ask for some decent bacon I must though say there was still a great variety of food on offer from hams ,cheese ,pastries as well as the normal English breakfast Best of all and deserving of a gold medal was the toasting machine which gave perfect toast every time !! Our room was spotlessly clean and had a great comfortable bed too ,the shower was very good too There was a full compliment of tea and coffees too . Finally my last moan of the review there are steps to most rooms and I cannot recall there being a note to warn people of stairs so those with mobility problems should contact the hotel as there are a few rooms on the ground The hotel is convenient for travellers being just off the A2 / M2 , Ebbsfleet International Rail Station is a short distance away If you have time visit Gravesend for its Historic Riverside including Pocahontas statue and story There is also a short distance away Bluewater Shopping Centre which has so many stores it's a day out on its own We liked the Manor Hotel The Staff make this place special There is a really good secure car parking system too

    4
    « Overnighr »

    We stayed at this hotel for an overnight stay, the hotel staff were extremely friendly and the hotel public areas were clean and comfortable room was of a good standard very comfortable bed and good bathroom breakfast has a very good choice for self service and again staff very helpful well done

    5
    « Great staff »

    A great stay, the staff were fantastic the two lovely girls on reception made Me feel very welcome and Rebecca in the restaurant was beautiful and friendly and somehow made the whole dining experience a real pleasure The whole stay was a delight from start to finish

    5
    « Brilliant venue for wedding reception »

    This may not seem the obvious venue to a wedding reception and other places we visited at first glance had better ambiance BUT it is close to A2 so guests can get there and close to very pretty churches. Accommodation was decent quality and good value and the way they did the room was beautiful for a reception with 80-90 for dinner any maybe 120 at evening event. Bar in function room was excellent, food was great both quality and quantity for wedding breakfast and evening guests. Service and support by hotel staff to arrange event could not have been better, including arranging DJ and allowing photo booth and other extras. The whole event worked without a hitch. This hotel will give you a wedding reception as good or better than other venues that may cost twice as much. Really can't recommend this venue highly enough

    5
    « Feel like we are part of the family »

    My husband and I stay here a lot and the staff take great pride in making us feel like part of the family whilst still feeling like valued guests. From an ordinary visit to birthday, Valentine's and Christmas, we could not feel any more cared about and the standards never slip. My husband is disabled and in a wheelchair and they always make sure that we have everything we need. We couldn't ask for more.

    5
    « Great hotel just of A2 »

    Stayed for one night in February. Warm welcome at reception and booked in without fuss. Room looks to have been renovated recently - was very bright and clean. Supersized comfortable bed, a clean and well appointed bathroom/shower with toiletries provided. Tea and coffee making facilities in room with decaf coffee sachets - a must for us. Wifi also available. We did not eat in the restaurant but breakfast was great with a full range of English and continental available with unlimited tea.coffee. Will definitely stay here again

    5
    « Friendly and efficient »

    Stayed for 4 nights on business. Room lovely and clean. Food excellent, especially the yogurt and fruit pots for breakfast. Bacon was good too. Evening meal had lots of choice. Fabulous G&T. Towels big and fluffy. Would definitely stay again.

  • 5
    « great reception!!!! »

    i have recently stayed in this hotel for the first time very useful transport links around Gravesend and would deffo be back soon!!! was delighted with the hospitality and kindness of staff one gentleman in particular (think his name is George?) who payed extra attention to our needs and ensured our stay was delightful. would deffo recommend this hotel to a friend. also lovely breakfast!

    5
    « What an amazing New Year's Eve »

    A big thank you to Nick and all the staff for an amazing day . We booked in at 1400 ,soon after we had our afternoon tea , a fabulous selection of sandwiches a pastries then retuned to our rooms to prepare ourselves for the evenings entertainment,we retuned at 1800 for drinks reception with wonderful canapés before taking our seats for dinner , an absolutely beautiful selection of courses followed by a truly enjoyable night , then a good nights sleep before a wonderful breakfast , so impressed our party booked for next New Year's Eve on our departure . Thanks again Nick .

    4
    « Friendly hotel ideal for business travellers »

    I regularly use this hotel when I am in the area on business, I have always found the staff very friendly and very helpful, the food is pretty good and the rooms clean and decorated to a high standard. There is plenty of on-site parking and the WIFI is very reliable. I would recommend this hotel to my colleagues and friends.

    4
    « Quiet and comfortable, handy for Ebbsfleet. »

    Very welcoming reception staff. Very close to the A2/M2 but surprisingly quiet. The plumbing could do with an upgrade as the radiators are quite noisy and the shower temperature is a bit temperamental. The food and bar prices are reasonable and the cooked breakfast is also good. Overall a good hotel and will use it again when working in the area.

    4
    « Worth a visit »

    Rooms old fashion but very clean and good value with a very good breakfast.Staff were very good and helpful. Handy for Gravesend and surrounding area. Beds were very comfortable for us but might be a bit soft to some.

    4
    « Gravesend »

    Enjoyable stay in a good hotel easy access to and from a major route (A2),No need to use a budget hotel when this option is available. Excellent for price, comfortable room, good food, friendly staff and secure parking. All go to make a good overnight stay.

    4
    « Perfectly OK »

    We stayed for one night in an executive room (well worth paying the extra) which included breakfast. The room was clean, comfortable and the bed was a Superking with nice pillows and bedding. We asked for a quiet room with a bath and the staff provided this request. We ate a quick meal in the bar but this was not so good. The burgers were hard and dry and there wasn't a side of coleslaw as it said on the menu. There wasn't a member of staff readily available to mention any of this so we left this complaint unsaid as we were in a hurry for an appointment. We would not recommend the bar snacks. Breakfast was fine. We are rating the accommodation and not the meal.

    5
    « Another superb long weekend stay »

    We were here for another annual function, just superb, as always. The staff, the room (10), the function and obviously the food, beware of the ?afternoon tea and cakes ?? ? they are very, very tasty, BUT, very filling, making eating the main meal a problem, and it was superb!!! as well, still next year I'll remember (LOL). The only complaint ?? Was that the toilet handle in room 10 was very, very loose, I did mention it too the receptionist, so hopefully it's now fixed ???. But we'll be back.

    5
    « Great people - great service - great food »

    A solid business hotel with great people, great service and good honest food. The location near the motorway makes it ideal for me when I am visiting clients that side of London. I've now booked up my next five visits to the area using this hotel as my base.

    4
    « Good Value.. »

    Have stayed at this hotel on several occasions. Rooms are quite spacious and well presented. Staff friendly and helpful and a good selection of cold and hot food offered at breakfast. Overall good value...

  • 5
    « Brilliant Hotel »

    Good location particularly for Brands Hatch. Bedroom was very good and clean. Our meal in the restaurant was excellent. The staff were very friendly and helpful. There were plenty of parking spaces. The wifi was good.

    5
    « Amazing customer service »

    We arrived early as we were going to a family wedding close by. We did not expect our room to be ready but we were meeting the groom and had to get to the venue early as my partner is the father of the bride. The lovely lady on reception went out of her way to get our room ready early. She even gave us a drink voucher as we had to wait a short time. The housekeeping staff were fabulous, and the room was spotless. Lovely big room with bath and shower. Best of all the window opened. On the way to breakfast the staff were asking how the wedding went, which was kind of them. Whoever trains the staff deserves 10 out of 10. Breakfast buffet was very tasty and fresh.

    5
    « My stay at the Best Western Manor Hotel, Gravesend »

    A very comfortable Hotel. Staff were extremely helpful and food of good quality and a reasonable price, The Hotel is easily accessible from the main motorways and close enough to the Bluewater shopping centre. Would definitely stay again. Book early as it gets fully booked well in advance, no surprise!

    5
    « Enjoyable Stay »

    Visited for the Bank Holiday Monday to see the Historic Chatham Dockyard for the BBC Call the Midwife tour. Hotel about 10/15 minutes from the docks, and just off the A2. Perfect location for us. Nice big comfy twin room, enjoyed by myself and my mum. Requested a downstairs room, and it was lovely and quiet. Tea, Coffee and Hot chocolate provided in rooms. Spotlessly clean room. Breakfast was beautiful. Cooked to order Full English and Help yourself Continental breakfast; fresh fruit, yogurt, fresh croissants and danish. Cereals and toast.Full English beautifully cooked. Only downside to our stay was the housekeepers walking in on us twice whilst getting ready in the morning. other than that, we will definitely be back.

    4
    « Better than average service attitude »

    This is a good hotel with good facilities, they serve good breakfast; we were pleased that they offer secure parking. Even it's a Best Western Hotel with many sister hotels - this hotel offers great service. We pointed out some problems with the room and they have acknowledged the problem straight away. This is the reason I score higher as we appreciate very much if staff helps to make their guests happy. Highly recommended.

    4
    « Visit on 11 August »

    Car park is well organised and the gentleman in reception was very friendly and helpful. The room was easy to get to and was laid out well. There was a restaurant in the hotel but I did not need it this time. On departure there was a lady and a gentleman in reception and again there were very friendly and helpful.

    1
    « Terrible, tatty, grubby, overpriced. Do not go here. »

    DO NOT STAY HERE. Stay at a Premier Inn or Holiday Inn. I stay at hundreds of hotels around the world on business, and this sticks out as one of the low points. I cannot understand people giving 4 star reviews - maybe they were planted by employees. Tatty, tired, grubby place. The "executive room" was supposed to have an extra large bed, it did not - it had 2 pushed together, both with saggy, lumpy uncomfortable mattresees with cheap duvets and really thin, cheap pillows. The bathroom was tatty - rusting bath fittings, a shower curtain with mould along the bottom edge, a shower that was fixed to the wall and could not be adjusted. The room was hot and stuffy, and opening the window did nothing, except allow the noise in from the A2 (right outside the window) . Closing the window did not reduce the noise anyway. There is no air con. The wifi was so slow I gave up trying to get my emails. I had checked in at about 7.45 pm, after a day of driving. I had a shower, packed my bags, and left again, at 9pm - I preferred to drive 5 hours through the night to get back to the West country rather than stay at this place. At almost £90 for a night, it was really overpriced, and nowhere near the quality of a Premier Inn. This was money down the drain. Date of visit August 2017 (Saturday).

    5
    « On way to party! »

    Second time of staying at this hotel. Stayed in the suite. Decor nice, spacious room with corner sofa and four poster bed. Fridge included in the room. Bathroom clean. Extra towels were available. Staff very friendly and helpful. Bar prices what you'd expect for a hotel. Plenty of parking. Breakfast tasty - full English. Only continental breakfast available for room service.

    4
    « Stop over »

    Very nice hotel and clean rooms, food was lovely and hot, all staff very welcoming and helpful. Being a crane driver they coned off an area for me so i could stay. I would defiantly stay again if passing through the area.

    4
    « Lovely family room disappointing breakfast »

    Stayed here Wednesday night after a family wedding at the knowle country house. When booking the family room with breakfast next morning I did think it was a little expensive but when we arrived and was given our key the room was definitely worth the price. You walked in and had a double bed in the first room then walked round the corner of the room in a separate it and there were 2 single beds, we had a wardrobe bedside tables a chair and a desk with a chair. The bathroom was huge with plenty of space to share it. The room was great plenty of space shame we only used it to sleep. When we got up the next morning there was 30 of us for breakfast which we had been told we needed to be down for 8.30 when we got there and went to get breakfasts there was not enough cooked breakfast loads of us left waiting for a long time juices were near enough empty it was such a let down as having been told when we needed to arrive for breakfast and they knew how many of us would be down.

  • 5
    « A Review »

    This hotel is ideally located near to Ebbsfleet Eurostar Station. The staff are friendly and willing to help. The food is good but unfortunately the registered breakfast opening of 0700am is a bit late for many users, although, luckily the staff are in and active before this time. Booking is not easy since, apparently, the availability of rooms seems to diminish quickly resulting in quite an expensive product.

    5
    « Afternoon tea »

    Met 7 friends for afternoon tea. Very good Good choice of sandwiches, scones and cakes Limitless tea and coffee Very good service Comfortable seating and quiet We we not rushed at all. We will be going back.

    5
    « Amazing Stay »

    Got put to stay in here by my company whilst at college! Rooms were lovely and clean every time we came back and staff were very welcoming! When it came to dinner, the food was lovely and the waitresses were amazing and very friendly! Thoroughly enjoyed my stay!

    5
    « Ladies Night »

    We held our ladies night at The Best Western and I have to say the room looked stunning. The staff who worked on the night were exemplary and professional. The only complaint, strange to say however the portions were to big especially when you are hoping to have a good drink. Thanks to Nick and his team.

    5
    « Great choice for my family »

    We had a great family room, superb bathroom and clean comfortable living area. The breakfasts were good and the staff both hospitable and very efficient. Housekeeping were great, bringing us a fan for the extra bed area and leaving extra coffee for my caffeine addiction... we highly recommend this place

    5
    « this was not a planned stay »

    i had not booked in advanced , but due to circumstances i had fond myself needing a place to stay for a couple of days , The staff were so helpful and helped me out in every way they could . From the cleaners to the night staff when i arrived late a special mention to Dave who was on duty when i arrived he could not have been more helpful thanks would recommend and if needed would stay again

    5
    « Very good value »

    I stayed at the manor for one night and I would certainly recommend It, the service was great, the room was clean and it was nice to get a bath with hot water instantly. I ate in the restaurant and the food was of good quality. The breakfast is a buffet which makes for a quick turnaround, but this isn't a bad thing. Everything is how I'd like more places to be. There are a lot of hotels that could learn from here. Ideal for business travel

    4
    « Nights stay for Ladies Night »

    The hotel hosted a Ladies Night of a friends Masonic Lodge. The evening commenced with a 3 course meal of Pate, Roast Beef & Pecan Pie followed by dancing to Diamond. The food was excellent as was the entertainment. The guitarist even showed me the intro to Smoke On The Water. All I need now is to catch up on about 60 years of guitar lessons! The only downside was I couldn't fathom out the shower probably down to me. The room was well appointed and had a king size bed, I slept like a log but my wife was disturbed as usual by my snoring. Breakfast was a buffet and had lots to choose from but don't ask me to make tea as I picked the wrong bags. All in all a nice stay.

    5
    « Very very impressed. Gluten Free service second to none. »

    We stayed her for 2 nights recently whilst attending a 2 day event. First impressions were mixed. It was a Sunday The exterior of the hotel was very nice, the car park was empty. The entrance was very welcoming and the receptionist friendly and efficient. We were a bit disappointed to learn that due to very few customers the restaurant would be shut that evening. It is in the middle of nowhere and we didn't fancy a hike to get dinner but had no choice. This was a shame but I do understand. The rooms were large and comfortably warm. The beds were very comfortable,however although clean and tidy they did feel very dated. It reminded me of going to visit my Grandparents in the 1970's. The ground floor, reception area, restaurant and bar area are very modern comfortable and up to date. I'd like to say that the restaurant staff are awesome,and the lengths that both they and a guy I think was the manager went to, to make my wife comfortable whilst dining was second to none. Never have I stayed in a restaurant that went to such great lengths to please an allergy sufferer any where in the world. My wife is coeliac (Gluten Free) What they did was explain fully what she could eat from what was on offer that day, including offering her a Gluten free sticky toffee pudding, prepared at short notice. This never ever happens. For day 2 the manager simply said to her tell us whatever you'd like to eat and we will make it for you. amazing. If ever back in Gravesend we will return 100%

    4
    « Nice Friendly Hotel »

    I stayed at the Manor Hotel for business for a couple of nights in April. The hotel is tucked away out of town which was good for me as i'm not a fan of built up areas as it's usually a nightmare to get to/park. The car park i can imagine would be pretty tight when its full but there wasn't many cars when i stayed. Check in was fine, no issues, staff friendly and welcoming. The hotel was clean but a little worn in some areas such as the stairs and corridors towards the room. The room itself was nice and comfortable with all the basics supplied. Some of the furniture was a little dated and the shower/bath tub could have done with modernizing a little but everything was in working order. Despite this the room was clean. The wifi was very good and fast (also free which was a bonus). My main criticism and my reason for the 4 rating rather than 5 was the walls/doors seem to be paper thin. I was woken up at around 6am both days due to inconsiderate people slamming doors and shouting in the corridors. Not the hotels fault but the rooms could be a bit better noise insulated. Dinner was great and the mean reason for my rating. I'm a vegetarian and quite used to seeing one or two options if you're lucky but this restaurant had an entire vegetarian menu which was very impressive. Breakfast was also good with many options. Vegetarian sausages would of been good but can't get it all! Overall a good stay and i would definitely return

  • 4
    « Decent value for Rooms »

    Decent hotel - friendly, professional staff. Rooms are comfortable, a little dated but OK and reasonable value if booked early enough. Well situated with decent road links. Overpriced breakfast takes the edge of it though. Out of balance with room rate so much @ £17 !!! so much so that I skip this or either walk up the road to the George pub (2 mins) to get pretty much the same at half the price or hit Starbucks or something. this is unfortunate as I did used to breakfast here when it was more affordable and admittedly it is quite a good offering.

    5
    « Brunch »

    I popped in to ask if they did coffee / teas whilst driving out for the morning with my 92 year old mother. The receptionist couldn't have been friendlier.. We had two Mocha coffees and a sandwich to share. The service was excellent and the food fresh and appetising.

    5
    « Above Expectations »

    Friendly staff. Plenty of secure parking. Brilliantly fast free WiFi. After reading previous reviews I expected room to be "tired" but that wasn't the case. No chips in the furnishings. The teak furnishings & floral fabrics used in BW hotels is not modern-looking & not to my taste but everything was in good condition, clean & comfortable. Cheaper than Premier Inn whose price went up every time I looked. Will stay here again.

    4
    « Quick stay »

    Quick stay but very comfortable stay. Nice room, lovely breakfast and friendly breakfast staff. Bar stays open until 01:30hrs for residents. Very near the A2 so great place to stay if visiting Gravesend.

    3
    « Overnight stay with Dinner Dance »

    The hotel lounge and lobby looked nice. The rooms however were stuck in the 80's Fleur de lys green and cream wall paper and curtains with pelmets hanging down. The bathroom was dated and towels were minute. Only one flat pillow and the door didn't close on its own, so shut it yourself. Staff very friendly and food during dinner was nice. Breakfast was not the best but passable. Cooked breakfast available, all food left under heat lamps so over cooked and fruit juice tasted like "tip tops" free wifi with code from reception. No lift.

    5
    « Great stay for Eurostar travellers from Ebbsfleet »

    Spent 1 night before travelling from Ebbsfleet. Great value for B&B which included breakfast, a taxi to the Eurostar terminal and parking for our car for 5 days. Spotlessly clean throughout, nice room, tea/coffee tray in room, helpful staff and a very good breakfast.

    2
    « ???????? »

    I was left in awe when I stayed at this hotel in Gravesend, Kent, United Kingdom. Hotel was clean, rooms were clean, staff was friendly and helpful but if you're looking for a hotel with and elevator, this is not the place. If you're one of those travelers that loves a microwave and a fridge in your room, this is not the place, if you're the one who believes that Best Western is an international hotel, and they should have the ability to accept dollars and British pound or whatever currency along with the Dollar, than this is not for you. This hotel in Gravesend did not accept U.S. Dollar. So Americans, beware!!!! Oh and if you want a late check out, you're gonna get charged.... smh

    5
    « Great Service, Comfortable Rooms and lovely food »

    Stayed at this Hotel for the Weekend while visiting Brands Hatch. Check in quick and efficient with a smiling Receptionist which makes a great first impression. Rooms comfortable and very clean. Used the bar and Restaurant and found both to be well organised and again with smiling staff that could not do enough for you. The food was good and service quick and efficient. I would stay again and recommend to anyone looking for a base to visit Brands Hatch or even Blue water for Christmas shopping as this is only 15 minutes away In all a great weekends racing and a lovely stay in this friendly Hotel BRILLIANT!!!

    4
    « Friendly, convenient, pleasant »

    Stayed two nights as guests at a wedding arrangement. Clean, comfortable, great breakfast, good dinner, well handled wedding setup. Was worried about noise because of the proximity to the motorway but didn't hear a thing. No safe or fridge in our room - but to be fair we didn't ask either - and the entire accommodation area was locked and only openable with a room key.

    5
    « A little gem! »

    Was a bit concerned about it only having 3 stars but shouldn't have worried because it was every bit as good as any of the other Best Westerns we have used! Can only think that the "lack" of a fitness centre etc. is why it is so rated!

  • 1
    « I would avoid this place at all costs »

    Stayed at the Best Western Manor around a month ago with some friends when we went for a night out in Dartford. The hotel was nice, a little bit old fashioned but very clean. We have no complaints about the cleanliness of our room at all. The hotel is very cosy and all of the staff seemed very friendly. The staff at breakfast were great!! We only had one complaint about the hotel and that was the night porter who was on duty the night of our stay, if I remember rightly I think his name badge said Dave. We came in quite late as we had been for a night out, when we arrived back at around 2am he seemed annoyed that we were coming in at this hour. We didn't realise that there was a curfew on the time that we could come in?! We asked for some glasses of water to take to our room with us but we were told to use the taps in our bathroom. When we got in he was sat behind the reception desk with his feet up on the counter, letting the hotel phone continuously ring out! This man was extremely unfriendly, quite intimidating and also very unhelpful. This let the stay down for us, we would be happy to return to the hotel as long as we could have confirmation prior to booking that this night porter would not be on duty on the night of our stay!!

    3
    « Underwhelmed but ok »

    We arrived to construction work in the foyer. Not a big deal as it was far from our room and they'd be finished by 6pm anyway. Our room was a total disappointment compared to online pics. It was dark, old fashioned and dreary. The furniture was old, the view was off trees and this back of someone's house and the curtains and cushions were really shabby. The room however was very clean! The long narrow corridors were so terribly old fashioned with early 90s wall paper and random tiled sections of wall! We had a small issue on our first night where there was a sound penetrating our room - like a Hoover or hairdryer that was left on .... Couldn't pinpoint it but it was incredibly headache-inducing just by its constancy. We mentioned it to the staff on the reception desk and she immediately gave us breakfast for both mornings free of charge as an apology (we weren't looking for anything) and went up to investigate. It turned out to be a heater on full whack in another empty room and it was literally hopping!! She sorted it though! And with a smile! We are some bar food on the first night - it was lovely and bar staff were friendly. Breakfast on both mornings was lovely - plenty of everything a self service coffee, tea and hot choc, croissants, cereal, fruit and hot food! We booked dinner on the second night in the restaurant - didn't really hit the spot unfortunately! Staff were lovely but food was overlooked and dry and a bit over priced. In general, I wouldn't complain about the place but I do think that the standard could be a bit higher in the rooms and the dinner!

    4
    « Great service »

    We stayed overnight for a family event. We were all well looked after and enjoyed a pleasant stay, no complaints with any aspect of the visit. Food and food/bar service all great, very helpful and friendly staff all round.

    3
    « Good stay, comfortable and clean. »

    We just had a one night stay here. The hotel is old but kept very clean. The lady on reception was very helpful and friendly. The room was comfortable, the loo was a bit temperamental and didn't always flush. I would also love to see an electric socket near a mirror for drying hair without having to move furniture to get to one.

    5
    « Recommended »

    I had very good relaxing comfortable three night stay at this Hotel while working in Great Warley Essex, very handy location round the corner from the A2 leading to M25 or M20 the reception staff were very welcoming and very helpful, the room was very private and silent ad a very good night's sleep thank you and keep up the good work

    4
    « Comfortable hotel for business stay »

    Stayed 2 nights last week whilst on a business trip. The hotel is well placed just off the A2, but is quiet and well located for the Dartford crossing. Very friendly staff throughout and the restaurant was pleasant, albeit offering a limited menu, but something for everyone, and the food was well cooked and presented. The breakfast was especially good, with lots of choices - both hot and cold. Worth mentioning for the business traveller that the WiFi was exceptionally strong and quick - if only other Best Westerns could be as good!

    3
    « Average Hotel in Average Price »

    To be fair, this hotel was average according to its price. I had one night stay after a very long journey from Cumbria. Staff were helpful. The lamps at the bed side were not working, and i was not feeling very happy about it. The looks of the hotel itself very not very attractive. As you enter, it seems like the building is old, but yes they kept is clean and well maintained. Breakfast was great, almost everything was available in buffet. Free parking was available for customers.

    4
    « Comfortable hotel »

    We stayed overnight for a banquet. The food was delicious and the breakfast was excellent. Room comfortable and well-appointed. Shower hot. Staff friendly and helpful. Drinks prices are high - two soft drinks cost nearly a £5. Wine which was excellent £18 a bottle!

    4
    « Nice hotel.. Breakfast and evening meal nice. »

    We stayed for the night family off 4 very comfy bed room had everything needed not the cleanest bathroom found a few hairs, we decided to dine there for the evening was really nice food, staff really nice and think was the manager of the restaurant was very good with our 1 year old kept making him laugh. Food was a little expensive. Breakfast was above average lots off choice very nice.

    3
    « Average »

    Very convenient for motorways. Modernist building with comfortable public spaces and nice bar. Room was good size and what you would expect. What I didn't expect was 1 small window which only opened a few inches and no air conditioning, especially in a modern hotel, which was quite horrid on one of the hottest days in the year, or any time come to that. Food was average.

  • 5
    « Very pleasant stay »

    I booked in to this hotel as we were attending a funeral and this was where the wake was to be. The staff were very helpful when I phoned to book and gave us a discount on the room. The room was very comfortable with a ceiling fan. We ate at the hotel on the first evening and found the food very good. The staff were very friendly and service was very good

    4
    « Would stay again »

    The hotel is very professionally run, the staff very helpfu, accomodating and polite, the rooms are spacious and very clean. The breakfast is above average for variety and quality very good value for the money.

    4
    « Convenient stay »

    Chose Manor Hotel for location and availability. Has had refurb since last at hotel for conference. Greeted by helpful receptionist. Quick check in. Offered assistance with baggage to room. Room a bit dated, but clean and adequate for needs. All mod cons - hot towel rail, comfy twin beds, ceiling fan. Surprisingly not as noisy as expected when opened window and being located next to A2. Bar prices reasonable and took advantage of the 'gin specials' on offer. Breakfast very tasty. Plenty of cooked and continental breakfast foods. Staff very friendly. Would recommend.

    1
    « Is this the worst "Best Western" in the world??? »

    I was sent to this hotel (with taxies and rooms paid for) by another hotel in Gravesend. They asked if the Best Western was all right and I said yes, knowing that they have a good reputation around the world. How wrong could I be? I arrived early in the morning the "doors are always open" were locked! But a member of staff did let us in. We went to the reception desk and were met by a very rude receptionist. I had paperwork from the hotel and introduced myself. The receptionist demanded that I produce the credit card from the other hotel that had made the booking. When I explained that I didn't have the credit card he demanded immediate payment in full before we were allowed to see the rooms. That was no problem as the hotel had given us cash but the receptionist started to argue with us saying that we couldn't pay by cash and had to pay by the credit card that was used for the booking. He then demanded to speak to the Manager of the other hotel and phoned him up and started arguing with him about the booking. This went on for some time and I was really fed up with it all and eventually he accepted the cash and handed us our room keys. We were left to find our rooms ourselves. When we arrived at the rooms and opened the doors it was really, really hot stuffy and smelly! We looked for the air conditioning but there was none. There was a fan in the bathroom but it didn't cool the room down much. I then went to unpack my bag. Took out my long dresses and opened the wardrobe. But the wardrobe was split into two with a rail in the middle and was only suitable for hanging up men's suits and shirts. There was a trouser press but no iron. There was simply nowhere in the room to hang up my long dresses. Come on Best Western this is 2016! You will pay New York prices to stay here and the rooms are poor and service awful! I would strongly advise you to check out the alternatives before you book here because once you are here it is ?like it and lump it? you are miles from nowhere!!

    4
    « Typical Best Western... Bit dated style but clean and great for a roof over head. »

    Clean room, bit old fashioned but the bar area is nice. Food is reasonable. Nice and cool with a ceiling fan. Good facilities. Chose for the location as was working down in Kent. Helpful staff. Wifi not the best but all in all, great for what I needed.

    4
    « Super Afternoon Tea for Two »

    Went to the Manor Hotel for a Groupon deal of afternoon Tea for Two, - what a lovely surprise!! Once greeted & seated, we were given a jug of iced water, followed by a glass of prosecco each, a large pot of tea, + another pot of hot water in case we wanted to have the speciality tea's provided & then an assortment of finger sandwiches served on a generous bed of salad, hot sausage rolls, warm scones with plentiful cream & Jam, white chocolate profiteroles drizzled with raspberry, chocolate cake & lemon cake, it was delicious, and then another pot of tea arrived, wonderful. Good food - good service & pleasant surroundings, Well done.

    4
    « Staff were helpful and friendly »

    Room was ok and comfortable. Toilet and shower ok. I was brought up and lived in Gravesend until I retired from work then I moved down to Hythe. I then started to visit Gravesend at least once a month and to be honest I usually use the Premier Hotel next door but they were full on the day I came. A few months ago I came back within 2 weeks, so I need to spend the smallest amount and Premier is a bit lower. The ladies at your counter said that they would email me some future offers, but I have not received anything yet? my email is [email protected]

    4
    « Friendliness of staff earn it an extra star. »

    In terms of structure, facilities and location I would normally have given 3 stars. Yes it's very close to the motorway, but Gravesend itself is a car ride away. If you don't want to have your evening meal at the hotel, then it's a car journey, (we were 'warned' off the local pub, and the reviews here on Tripadvisor would indicate correctly), so if you all want to drink it's about a £16 return trip taxi ride. My room was ok, but hot and uncomfortable at night in the recent warm weather, as there's no air-conditioning. Opening the window was an option, but directly outside my room were the air-conditioning units for somewhere downstairs, and you can also be disturbed by the traffic noise from the nearby motorway. However, breakfast was very good and the staff excellent and helpful. The night staff were very good at opening the bar and serving us drinks when we returned at about 11:30 after a very long and hard day at work. I'd stay again on a short trip, but would not fancy being there for more than a few nights due to the location, and especially if it was during a hot spell.

    3
    « Average but ok »

    Handy for motorway network M2/M25, room and hotel in general is dated but clean, free internet was excellent, new TV with freeview in room, had a nice bar meal, £4.50 a pint and bar staff excellent, breakfast was a buffet and ok. Would stop again if working in area. Have a BW Diamond card but meant nothing !

    5
    « Friendly, professional hotel »

    We had a wake for my Dad's funeral at the hotel and my family stayed over. The staff were very helpful and attentive from the moment we booked and on right through our stay. The function room was very pleasant with a lovely afternoon tea served and a bar in the room. Our rooms were great and my family had room 101 which had a double bed and 2 twins in separate areas. Lots of room for us and our grown up daughters. the whole hotel was spotless -we saw one member of staff meticulously cleaning the skirting boards and polishing the brass risers on the stairs. We would highly recommend the hotel. There isn't anywhere as nice in the area.

  • 5
    « 50th birthday celebrations »

    booked lots of rooms for my 50th. Well what fun we had! Let us use the bar till late, may have given us the wrong room but hey ho what's a mix up between friends. Everyone was most pleased! Breakfast is fab!

    4
    « Nice Hotel »

    Stayed at the hotel after a family wedding. Really impressed, lovely comfortable mattress, clean and a good breakfast. I saw the note about the cost of the room, we actually paid £85 which I thought was very good value.

    4
    « Business netwoking breakfast »

    I hosted a business networking breakfast for people from the local business community. The hotel were expecting us an a room was laid out in preparation. The environment was clean and tidy and reception staff were friendly and welcoming. The food was well presented, plentiful and smelled appetising. Service was discreet and effective. The guests were not hurried. Car parking was plentiful and the outside area clean and tidy. All in all a most successful event. Well done the Manor Hotel. Kaz Macklin Area Membership Manager Kent Invicta Chamber of Commerce

    3
    « Not worth £130 per nigh and recommended by Trip Advisor »

    Comfortable bed, lovely staff and good breakfast when we eventually got a table! The room was £130 Executive mmmm well it was in a corner of the hotel so looked out at other rooms. The vent in the room did not work so it smelt a bit damp and the cupboard did not shut properly. Then we found that coach parties arrived so we ended up eating out and I must say the recommendation by the hotel was fantastic so thank you for that. Then in the morning we wanted to be somewhere by 9am so met our relatives at 8am. This was not possible as the breakfast room was full with the coach party. Why was we not advised of this booking by the hotel when I spoke to them direct on several occasions? I would have booked elsewhere! The poor staff on shift were run ragged and I felt so sorry for them. They did there best in a very bad situation and vastly understaffed!. We of course fed this back when we left. However to add insult to injury the lady who rang me to advise that I left my phone charger behind said she could send it back to me but at a charge of about £6! What after the fiasco that morning? You have to be joking. Luckily my husband has a spare so please feel free to keep it. Also the room does not look so good in real life as on the website. Obviously the rate charged is due to Brands Hatch being near by. Sorry but we won't stay here again even with such lovely staff. I also when I booked this room mentioned that we were celebrating my husbands birthday and would like a nice room but there wasn't even a mention of this or happy birthday for my husband so lack of attention to requests too.

    5
    « Great hotel. You would not be disappointed if you choose to stay here »

    I was part of a coach party of 27, staying for 5 days while touring the surrounding area. The food was very good and the staff extremely efficient and kept our rooms spotless. There was a mixed clientele of business people and holiday groups staying there but we never had to wait for service at meal times. I thoroughly recommend this hotel and you won't be disappointed

    5
    « just lunch thank you »

    Really pleasant surprise. My son and I were actually staying at another hotel locally although there was no dining facilities. I had asked if they catered for non guests and they were so lovely as it was early to ask the chef if he minded cooking something for us as it was quite early for the full menu to which he agreed. Thank you so much the staff were so happy to help us and just so cheerful. Thank you

    5
    « Clean, staff lovely, Resturant food yum »

    Hotel was in a great location, Lounge/Bar staff very friendly and helpful, food in the restaurant was really lovely and such great value for money, room was nice and clean, and very quiet. Breakfast was one of the best I have had in a hotel, cooked properly, not watering eggs, or soggy bacon, all cooked really well, would certainly recommend this hotel, and if all other Best Westerns are the same, I will pick them over others

    5
    « Steve oconnor »

    A group of us have been staying at this hotel now for a month at a time over the past 3 years. Every member of staff went out of their way to look after us an make us feel welcome, treated us like their own. Lovely people, great food, really comfy and clean rooms, would definitely recommend this place to anyone who was thinking of staying in the area. We will certainly be going back again. Stevo

    5
    « Great hotel 5star all the way »

    Stayed here over the past 2 years whilst studying in gravesend at over 3 week periods. One of the best hotels iv stayed in the service from the staff is fantastic any problems or questions you have they will sort it out with out any problem. The hotel its self is clean and welcoming in a great location great restaurant and food is brilliant Could not thank them enough for what the me and the group i was with really recommend this hotel.

    5
    « Great Hotel! »

    I have stayed here 3 times over the last two years and have to say that I couldn't fault it. Never had a problem with the room, food, or staff. They are always friendly and would definitely recommend it to anyone. Always has a lovely atmosphere around the place and staying here either on Business or a family trip it doesn't matter! Ollie

  • 5
    « Great stay, friendly staff »

    Over the last two years I have stayed here three times and I couldn't fault it. The staff are friendly and very helpful. The breakfast and evening meals were really nice as well. Would definitely recommend for a business trip or a leisure stay.

    4
    « Short stay »

    Only stayed one night arrived about 6.30 pm cheerful whilst professional welcome the room was very clean and quiet no air con but very good fan as you are close to the A2 you can't have the windows open. Only had a bar meal but was very nice my first thought was a bit expensive but when it came there was loads.Breakfast was OK freshly cooked plenty of every thing . only one gripe they have a coffee machine self serve I can imagine at a busy time it would be a pain in the bum. Would I stay again of course I would.

    5
    « Excellent »

    Such a great service, all staff members were lovely. Lovely rooms and lovely food, couldn't get enough help from all staff members. Would recommend this to anyone, wether you're on a business trip or a family holiday.

    5
    « Friendly & helpful welcome »

    We were attending a function and needed an overnight stay. Due to a tight schedule we had to drop our bags at the hotel and rush off to the function. The receptionist at the Manor Hotel was most helpful and volunteered to take our bags to our room so that we could set off. We had booked an executive room and have to say the room was very good value for money. Exceptionally clean and an amazingly comfortable bed! Breakast was most acceptable and again, everything was clean and bright. All the staff we encountered were efficient, knowledgable and most of all personable!

    2
    « Afternoon tea »

    The staff was very good but the food let it down. The sandwichs was stale and dry, the scones was shop brought it's was OK. The cakes, fruit cake was dry, chocolate cake have to much coca and the lemon one was a bit wired. But we did get alot of tea about 3-4 cups each.

    3
    « Did the job »

    Edge of town location convenient for A2 but not town centre. Modern, system built, good parking, some common parts (particularly corridors) in need of a bit of decoration. Decent bar and restaurant with a better range of bottled beers than one might usually expect from similar establishments, although range of food available could be a bit more extensive. Expensive but reasonable quality breakfast. Friendly and helpful staff although found waste paper behind bin in bathroom. Room perfectly acceptable and equipped with all you need, quite quiet too notwithstanding proximity of busy road. Odd incident in the night when somehow the (supposedly) previous night's room occupier was able to swipe card and thus access into room very late and seemed surprised to find someone else in occupation. Not threatening or too uncomfortable at the time but in retrospect strange that this could happen. I'd have said 4 stars were it not for this. Does the job well enough and would probably stay again if say en route to channel ports and looking for a night to break the journey.

    2
    « Not good enough »

    When you pay over £90 a night for a non refundable advance booking (exec room) you expect something better than a 1980s Travelodge......unfortunately that's not what we got. So the good things - the staff were pleasant, the room service pizzas were nice, plenty of car parking and the 'cold' spread and drinks at breakfast were fine. Tea, coffee and bottled water in the room was useful. The problem was all the not so good things: * Attempted to charge us £10 a night for a cot despite there being nothing on the website that informed us of this when we booked. We even requested a cot at the time of booking which just got ignored. Can't remember the last time a hotel tried charging us for a cot! * Hotel needs a refurb, the whole feel is very 1980s with the wallpaper/tiled corridors, room furniture and decor and the bathrooms with fixed shower heads! It looks as though they've tried to update the hotel but have missed the main problem areas. * The walls are paper thin so you can hear everything in the rooms around so with a combination of lots of banging and loud drunk people arriving back after parties it wasn't easy to get a good night's sleep. The road noise from outside (and I don't think we were even on the A2 side) didn't help either. * Hot food at breakfast was absolutely horrid, the full English was a plate of grease with canned tomatoes and fried bread that could kill, might be worth telling the chef that it is possible to cook a full English which doesn't give the guests a bad stomach for days afterwards! Overall, based on the ratings I was expecting far more. I honestly don't understand all the 5* ratings. If the hotel was £50-60 a night BB then I'd understand to some extent but when you're charging the same as actual 4 star or higher hotels then you need to deliver at least the same experience as those. Haven't stayed in a Best Western for years and won't be staying at one again - sorry!

    5
    « Afternoon Tea »

    Have just come home from the Best western manor hotel after having Afternoon Tea, it was brilliant there was so much to eat and drink we couldn't eat it all so the waiter Valentino gave me bags to bring the rest home. Valentino was an excellent waiter who was very friendly, polite and made sure our experience was special.

    3
    « watch out for breakfast belittlement »

    although the stay was fine and the hotel was pleasant and modern, was horrified by one member of staff(waitress) at breakfast in morning who belittled two people in front of me regarding using a hot drink machine provided for breakfast. If I ran the hotel she would have been dismissed if I got to hear of her attitude especially to a foreign tourist

    3
    « Poor food. Avoid if you have high blood pressure »

    Below average best western. Beer smelt of rotten eggs. They use a lot of salt in the restaurant. They food could be better but they use poor quality ingredients. Avoid the sausage at breakfast. I was here quite a while and they was burnt every day. If staying in Gravesend I would suggest avoiding this place. The rooms look ok. Bath taps difficult to operate with wet hands. The towels are poor quality and thread bare. There appears to be cars dumped in the car park as they did not move for the 4 weeks I monitored.

  • 5
    « Our weekend in Gravesend »

    Very comfortable and clean room. The reception staff could not be more helpful and all those we met were very pleasant and welcoming. The hotel is very conveniently situated for visiting the area or stopping en route to the Channel ports and Eurotunnel. We were very well looked after and will visit again

    5
    « Excellent stay »

    Just can't thank all the friendly staff enough for a great weekend everything was perfect. The food was great hot and plenty of it and they looked after us so well I cannot not find anything to complain about it was excellent The hotel is situated just off the A2 so really convenient for exploring Kent But we did not hear any noise from the busy road So thank you again for a lovely stay

    5
    « Dave »

    Pleasant stay and handy for Business staff always helpful rooms clean and tidy only problem WiFi a bit slow but all in a pleasant stay. i had a evening meal in the bar and could not eat it all as it was a large meal as it was pie week the flavour of the food was astounding

    5
    « Very nice hotel »

    Have just stayed here with some colleagues and and enjoyed it very much. Nice executive double room, fab dinner, good selection of drinks in the bar and plenty of parking. The staff here are very friendly too, makes it feel like a home away from home.

    5
    « Ideal base »

    Stayed here in order to visit an exhibition at ExCeL... Perfect location near Ebbsfleet Intl high speed train. My executive room was spacious and clean with a very comfortable super king bed. I had a couple of cheeky premium gin & tonics (nice to see fevertree tonic!) in the bar whilst watching the football and then a nice dinner in the restaurant. Staff were friendly too so all in all a very good stay and I will use again.

    5
    « Premium Gin Adopter! »

    Staying at hotels can be and enjoyable experience however something that can be become cumbersome at many that are below the 4 star rating is the selection of drinks on the bar... The Manor isn't one of them! They had a fantastic selection of Kentish beers and ales and also several premium gins with Fever Tree tonics (my favourite!) which I got to enjoy! The rooms are well furnished, of a good size with a good bed ensuring a peaceful sleep. My bathroom had a nice range of toiletries too. We had dinner here (chicken stew with dumplings) which was great, good wholesome and homely food... compliments to the chef! All of the waitresses we very attentive. Plenty of free car parking for guests. The best thing about this hotel has to be the friendly staff. It is the firs time I have stayed here but I feel as though I have known a lot of them for years already. Sally the manager on the day and Valentino the Catalonian barman were very chatty and Nick the porter, a man of few words but always a big smile on his face :) All in all the stay was great, as was the price we paid and I can't wait for my next visit to the Manor!

    5
    « looking for group visit »

    great place for a group right on the A 2 so within easy reach of the whole of Kent. Rooms are very good, clean, and all that you could want for.Bed was very comfotable water was hot, shower was excelant.

    5
    « Wedding invitation »

    We were invited to a wedding close to the hotel. We did not want to have to drive home after the wedding so booked in for one night. Instructions as to how to get to the hotel were not that clear !! How ever we eventually found it.We were shown to a large room with a large bed. The receptionist ordered us a taxi to take us to the wedding reception and to pick us up later all very friendly and helpful.Breakfast next morning was very good again helpful staff.

    3
    « Good but need to take care of details »

    The heating system in the room not working when arrived. The room was freezing Shower temperature control not working. An slight turn was making the water to be very cold or very hot, so was not pleasant at all to have a good shower.

    3
    « Average and outdated hotel with a bit of personality »

    Stayed only for 1 night on my business trip. Location is quite convenient close to motorway with plenty of parking spaces around. Staff on the reception was very helpful and friendly, she even went out of the reception to show the way to my room. Hotel itself shows some personality comparing to Premier inn for example, but not as good as Best Western Market Harborough on the other side. Rooms are ok size but very outdated. Carpets dirty and tired looking. Two single beds instead of double bed, no fridge and no iron + board in the room. I can live without a fridge but iron on my business trip is a must. Couldn't get my shower head working so took a bath. There was two Champions league matches that night but not even one of them broadcasting on my room TV. Wi-Fi works fine. Breakfast in the morning is quite good with nice selection of full English buffet and continental breakfast. You need to get a code to open barriers when leaving car park, don't forget to take it from reception the same like me. Not sure If I will stay again. Convenient location, really friendly staff but a bit outdated hotel with no iron or fridge in my room.

  • 5
    « VERY GOOD »

    had kingsize room - staff extremely helpful and friendly. nothing too much trouble. maybe softer pillows is the only thing i'd suggest. inroom wifi v good. hotel amentities smart and clean. didn't eat in restaurant- may do next time!

    5
    « BEST WESTERN MANOR HOTEL, GRAVESEND, KENT »

    Pleasant, small hotel in convenient location directly off the A2 ideal for all coastal /Dartford Tunnel/M25/London journeys. Pleasant rooms and most helpful staff - good all round value for money. We would definitely recommend this hotel to others.

    4
    « Family Party »

    On the 15th January2016 we had a 5oth birthday meal for about 25 people which was being held at the Best Western Manor Hotel,Gravesend, so we decided to stay overnight.The meal was first class and staff were very helpful and friendly,nothing too much trouble. Found all the staff the same from when we checked in to checking out.Rooms were very clean and beds comfortable,plenty of choice for breakfast.Downside our bedroom needed up dating but still comfy.

    3
    « Seen much better days »

    I stayed here for two nights on business. The reviews that I checked first did not seem too bad. I must say that I did receive a warm welcome on arrival on a Sunday evening and was able to order a sandwich from room service which came quite promptly and was acceptable. The hotel though is looking quite tired and my room was the same. I was given a room at the side of the hotel and though was near a busy road was quiet. The furniture and fittings were just as tired as the rest of the hotel. The bedding was clean on inspection but I think the pillows could do with replacement. The bathroom was very small with soap and shampoo in separate pump action bottles standing on the side. Though a minor point it is not very nice handling these bottles used by many guests and with labels that have clearly been in the shower and turning soggy. I am not at all sure how clean the carpets were. This hotel attracts lots of workmen, I saw a few in dirty overalls and boots. I understand that these men are working and that they do get dirty, but to then walk into hotel rooms with their dirty clothing on, as I saw, makes me wonder. Breakfast on the Monday was ok. There was a lack of fresh fruit, only tinned on offer. My breakfast was cooked to order and was nice. The next day was different. The hotel by now was much busier and it felt more like a glorified canteen. Self service, no fresh fruit and tinned tomatoes on offer, I have not seen these in hotels for years. On the plus side, location is good, just off the main A2, good car parking and free wifi. If you are in the car park though be careful, there were lots of vans there straddling parking bays. I have marked this hotel as being average, it is at the lower end of that but not bad enough to be poor in my view. Most staff were friendly and helpful.

    5
    « Another great stay »

    We have just had a great week in the Manor hotel. Manager and staff are all lovely. Breakfast always good , Pat and Fran are just the nicest ladies. They work very hard. Reception staff helpful and always smiling, Nick and Danny the managers are really very nice. This is a good clean hotel,we stay here twice a year. Rooms are very nice the towels are changed and everything is clean every day.

    5
    « Fantastic family room! »

    We had a really lovely stay before boarding our train to Paris for a holiday over half term. The family room we booked was perfect, it was a really large room with a divider between the "parents room" and the "children's room". Both areas had TV's in them that could be watched independently. Usefully, breakfast opens at 5.15 and my two eager children were the first through the door - the staff were incredibly accommodating and patient with my two excited children (and equally excited parents). Our taxi arrived (pre-arranged and paid for as part of the deal) within plenty of time for our train and we left our car at the hotel for the week - to be picked up on our return. This was a delightful start to our holiday and one we will definitely be doing again!

    4
    « Very Good »

    Nice clean rooms, friendly staff, good food. Convenient to Motorway network.WiFi sometimes a little bit temperamental. If you have an early start they will do a continental breakfast with fuss. Close to motorway network

    5
    « Best Western Manor Hotel, Gravesend, ENGLAND »

    The best Best Western I have stayed in to date. Quality of food great & good value, friendly team & willing to support where possible, accessibility great with ample parking, cleanliness of room & bathroom also very good. Only room for improvement was the mattress, although comfortable, it dipped on one side with wear.

    5
    « Nice stay »

    Stayed for 2 nights, nice spacious room, clean and tidy with all amenities required for a short break, firm but comfortable bed, a good nights sleep. Staff were all very pleasant and helpful. Breakfast was very good with a wide selection to suit all tastes and dietary requirements. Very nice reception and bar / lounge area. An excellent stay, would throughly recommend this hotel if you are looking for a short break.

    4
    « stayed for wedding lovely »

    had a great experience here for friends wedding and stayed the night lovely clean room and beautiful breakfast too lovely staff all round would stay again but a bit ignorant as only live down the road

  • 4
    « Visit Thursday 15th October »

    I was a bit twitchy about visiting after reading the review about the Shower, staff, food noise etc. I think I was in a different Hotel. Staff were friendly, Rooms fine, food good. However, on the Shower he does have a point, it it is less than useless! I checked the water pressure on both hot and cold it is fine. Then I spotted it!! the Economy Water saving Shower head! It could be an Eco Camel, we tried one at home and were not impressed. So you can save the Polar Bears and not use much water but the Guests ain't impressed. The other little gripe is the bathroom Fan run times were far too long. In Premier Inns etc they have them set to go off very quickly when you have turned them off. So apart from these 2 gripes, it is a good place to stay.

    5
    « great stay »

    we booked this at short notice and was very happy. was greeted by two lovely staff who couldn't do enough in helping to make sure everything was in order. left my phone charger at home and one of the staff came up to our room with one for me to use. our room was very nice and comfortable lovely bathroom clean and fresh.only complaint was some inconsiderate guests who thought it would be good to talk very loudly at 3/4 in the morning and banging there doors.i did mention to reception staff next morning and a couple more guests had mentioned it also. with this in mind it did not spoil our visit. breakfast was lovely plenty to choose from very hot and very helpful staff. sorry didn't get names.overall our stay here was very pleasant.would definetly stay here again

    2
    « Taking average to a new low. »

    They would be better having automated check in as the machine maybe happier than the staff. The rooms are very average. The problem is the road noise - the windows don't seem to close properly. The bathroom is a typical sized cheap hotel bathroom but this one had a really bad shower. The water pressure gave a little trickle of a shower. The bed was ok but as there is no air conditioning, no way to control the heating that was on, and the road noise too high to open the window, you may need to sleep on top of the bed to try to cool down. I suppose as the window was not doing much as a sound barrier then I should have opened the window. All in all, not a great place to stay as it is in dire need of an update....and a good clean. The carpets throughout the hotel are stained - horrible. At checkout - the key was taken and the receptionist said 'thanks'. Nobody asked how things were or how was the stay so taking that the check-in was as impersonal as the check-out I figured why waste my breath telling them how bad the room was. I just won't stay here again.

    5
    « Lovely discovery! »

    Stayed here last weekend whilst on a coach tour of London sights. Lovely and clean, well decorated and the food was good, particularly the breakfasts. Most outstanding, though, was the staff. So kind, friendly and all willing to go the extra mile. For a 3 star, this was so unexpected, not to say unusual and deserves a higher ranking. The teamwork amongst them was self-evident and it created a good atmosphere. Although it's a bit of drive into the city, am told that it's only about 17 minutes train ride in. Will definitely be back to use as a base to tour the Kent area and when visiting London, the prices there are getting too prohibitive. Lovely experience!

    4
    « Clean and comfortable hotel. »

    Spent a night at the Manor Hotel on a business trip.The staff were all friendly and helpful. The room which was a twin was clean and comfortable. Food in the restaurant was nice but the choice on the menu was somewhat limited.Breakfast was good with plenty of choice. My only two real complaints would be the shower in my room (51) would not maintain a constant temperature ran hot and cold. Also there was some piece of plant or equipment which periodically came on during the night causing a vibration through the wall of the room behind the bed head. This woke me up a couple of times through the night. That aside this is a nice enough hotel.

    5
    « Lovely »

    What a Lovely hotel, helpful and friendly staff behined reception and the bar the food is delicious lots of room for parking and all for a reasonable price the rooms were spotless clean and the beds were extremely comfortable defiantly recommend

    5
    « Very good »

    Very pleased with the room and all of the staff were very helpful Well priced and the breakfast was good as well Altogether very pleased would definitely return Joined their rewards system which seems a good idea No fridge I the room which is the only bad thing I can say but didn't say there was one but would have been nice

 

Getting to the hotel ...

All directions
·From: A2 coastbound to Dover. Take Gravesend East turning. The Best Western Manor Hotel is situated at this junction on 56 London Street.