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Best Western Manor Hotel, Gravesend

4.0/5  - basé sur 279 notations.
Hever Court Road, Singlewell, DA12 5UQ, Gravesend, Great Britain - See map

Location is everything here, and character is everywhere! The ideal base for visiting the Garden of England and the Gateway to Europe, Best Western Manor Hotel also gives guests easy access to the Bluewater Shopping Complex and Ebbsfleet International Station, so you can shop 'til you drop or see the south to your heart's content! With a high-speed rail link into London taking you to the capital in just under 20 minutes, attractions such as Buckingham Palace, London Bridge, Brands Hatch Racing Circuit and countless museums will keep you occupied for hours, days and even weeks if you're here on an extended break! The hotel offers excellent conference and entertaining facilities too, including a first class restaurant and lounge bar for mixing and mingling. All guest rooms are ensuite with a hairdryer, tea and coffee making facilities, free Wi-Fi, direct dial telephones and flat screen free view TV. Enjoy your stay. Please note Restaurant is closed every Sunday evening.

Best Western

Manor Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 279 guest reviews
NOTE ISSUED
Excellent
127
Very Good
92
Average
44
Poor
10
Terrible
6
REFER TO NOTICE
Business Business
99
Couples Couples
72
Family Family
47
Friends getaway Friends getaway
28
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Find"

5
01/07/2018

Arriving at the hotel, the receptionist was most welcoming and helpful. Although we only stayed for one night, we were met with great service and friendly yet professional staff. The room was spacious and spotlessly clean, as was the rest of the hotel. Breakfast was a comprehensive choice and perfectly cooked. I have absolutely no negative comments for this hotel and will not hesitate to use them again when in the area.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve our hotel for our guests. Thank you for your kind words about our receptionist, staff and breakfast. We look forward to seeing you again soon.

"Poor service by reception"

3
25/06/2018

I bought the honeymoon suite for my sister and although the room was nice enough I was underwhelmed by the service from the reception staff. I chased up the breakfast order as it did not arrive in time and the receptionists response was that she specifically had not received anything even though I said the order came down the night before. She then rang up to get the order again but it was too late for my sister to fully eat and enjoy when it finally arrived. There was also a further booking query they discussed with my sister that upset her even though they were in the wrong. I believe she did get an apology before checking out but it was all a little late by then.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve our hotel for our guests. After speaking to the receptionist that was on duty that morning, she has informed me that no pre-order form was handed in the night before. She was the receptionist on both the night before and the morning that the breakfast was required. However, after she had spoken to you, she called the room and tried to rectify the issue as soon as possible by taking another order, and asked the breakfast team to bring it up to the room as soon as they could. We apologise that the breakfast was too late for her to enjoy. We apologise that the stay did not exceed your expectations, and we hope that you will stay with us again so we are able to offer a better service.

"Ideal for our needs"

5
24/06/2018

We wanted a short overnight stay in Gravesend whilst visiting family. The Manor was ideal being conveniently situated and cheaper than the Travelodge. The staff were very helpful and pleasant and the hotel had a relaxed and homely atmosphere. Given the choice between a family run independent hotel and a soulless conglomerate give us a hotel like The Manor every time.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for your feedback regarding your recent stay with us. It is always reassuring to receive positive comments as we strive to provide excellent customer service for all guests and pride ourselves on the homely relaxed ambience at the Manor! We hope to see you again when you are next visiting your family.

"Family party"

5
17/06/2018

This is a fantastic venue for a party. We needed a venue for a golden wedding anniversary party, that had it all, decent sized room, rooms to stay,bar, food and late finish time, this hotel has it all. I was a novice in party planning however with the help of the managers and the staff they made it a breeze. Throughout the evening they were making sure everything was ok and if we needed anything they were there to help. They were just brilliant. The bar is stocked with great beer and ales along with a selection of gin and the buffet was hot and plenty of food. The accommodation was clean, comfy bed and the bathroom was also clean. Breakfast was hot buffet and plenty of it. I highly recommend this hotel, I would stay again and definitely hold a party there again.

NickWildeGM, Manager at Best Western Manor Hotel, responded to this review
Thank you for your kind comments, we will pass on to the team. We are all very pleased that your party was a success and everyone enjoyed themselves. We hope to see you again soon.

"Great hotel"

5
13/06/2018

We stayed here for a weekend visiting family. The staff where very helpful and polite. Food was really lovely and the room very comfortable. Everywhere in the hotel was really clean and well presented.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use it to help improve our hotel for our guests. Thank you for your kind words about our staff, food and rooms. We look forward to seeing you again soon.

"A great place"

5
07/05/2018

This hotel was great the staff super helpful and the location great for us. We were part of a wedding group that was staying here. Breakfast was good! rooms and public areas very clean. would defiantly recommend

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for taking the time to leave this lovely feedback. We value your positive comments as this enables us to provide good service going forward.

"Superb visit / perfect night's sleep"

4
05/05/2018

My first stay at Manor hotel, and very pleased I chose it. Driving in to the spacious car park off the main road, reception is right in front. Very friendly, efficient check in. My room, (23), as at the back of the hotel. I'm a very light sleeper, and had requested a quiet room if possible. Mine was perfect; no noise from outside at all, very comfy bed, clean, well-appointed. Just right. I over-indulged at dinner, because frankly it was just so good, such good value and the staff were excellent. Veg soup, sizzling veggie wraps, and Eton mess. Everything was delicious, looked good and was served with a smile. I was so full I skipped breakfast the next day. Thanks to everyone at Manor Hotel.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for taking the time to write this review, we have passed on your kind comments to the staff and look forward to welcoming you back to stay next time you are in this area.

"Easter lunch"

5
01/04/2018

Fanatic value the food was top notch excellent choice and as the main was a carvery so you could eat as much as you like. Sirloin of Beef so v good quality and Turkey was so tender and lots of fresh veg and pots. Beats a Toby hands down on atmosphere quality and value for money. Staff attentive friendly and no rushing cannot recommend it enough.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good morning, Thank you for your lovely feedback. We take pride in our customer service and I am glad to see that it did not go unnoticed. I am glad you had a lovely meal and that we could help to make your Easter Sunday a good one. Thank you again for your comments

"Friendly Staff "

4
28/03/2018

We were on a flying visit and decided it was time to try the Manor We were made to feel welcome on arrival Our room was fine ,nothing special , perfectly adequate for a couple of nights stay but would not have wanted stay any longer however for a supplement you can have an executive room with more space There was a bus in so it was eat before 19.30 or go somewhere else so we went somewhere else There's a great bar area to meet up with friends or family and Valentino the bar man is a real character as well as a great Host and made all of us feel welcome he is a great asset to this hotel and remembered from the day before Breakfast on our first morning was late for us at 9 am and to be honest as it finishes at 9.30 we didn't expect much But to our surprise it was great with plenty of everything in the buffet Day two we were earlier at just after 8 am it was completely different the bus must have just left and the buffet although of great variety no decent bacon left and all staff were very busy clearing up and we felt as if we were intruding although one lass apologised for the mess ,it didn't feel appropriate to ask for some decent bacon I must though say there was still a great variety of food on offer from hams ,cheese ,pastries as well as the normal English breakfast Best of all and deserving of a gold medal was the toasting machine which gave perfect toast every time !! Our room was spotlessly clean and had a great comfortable bed too ,the shower was very good too There was a full compliment of tea and coffees too . Finally my last moan of the review there are steps to most rooms and I cannot recall there being a note to warn people of stairs so those with mobility problems should contact the hotel as there are a few rooms on the ground The hotel is convenient for travellers being just off the A2 / M2 , Ebbsfleet International Rail Station is a short distance away If you have time visit Gravesend for its Historic Riverside including Pocahontas statue and story There is also a short distance away Bluewater Shopping Centre which has so many stores it's a day out on its own We liked the Manor Hotel The Staff make this place special There is a really good secure car parking system too

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use it to help improve the hotel for our guests. Thank you for your kind words about Valentino, and the rest of the staff, they will be passed onto them all. Thank you for your kind words about breakfast buffet, they will be passed onto the kitchen and breakfast staff. Also, thank you for your kind words about our bedrooms. We look forward to seeing you again soon.

"Overnighr"

4
18/03/2018

We stayed at this hotel for an overnight stay, the hotel staff were extremely friendly and the hotel public areas were clean and comfortable room was of a good standard very comfortable bed and good bathroom breakfast has a very good choice for self service and again staff very helpful well done

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Nfinbow, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use it to help improve the hotel for our guests. Thank you for your kind words about our rooms, breakfast and staff, they will be passed onto all areas. We look forward to seeing you again soon.

"Great staff"

5
08/03/2018

A great stay, the staff were fantastic the two lovely girls on reception made Me feel very welcome and Rebecca in the restaurant was beautiful and friendly and somehow made the whole dining experience a real pleasure The whole stay was a delight from start to finish

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Thomas H, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use the feedback to help improve the hotel for our guests. Thank you for your kind words about our receptionists and Rebecca, they will be passed onto them. We look forward to seeing you again soon.

"Brilliant venue for wedding reception"

5
04/03/2018

This may not seem the obvious venue to a wedding reception and other places we visited at first glance had better ambiance BUT it is close to A2 so guests can get there and close to very pretty churches. Accommodation was decent quality and good value and the way they did the room was beautiful for a reception with 80-90 for dinner any maybe 120 at evening event. Bar in function room was excellent, food was great both quality and quantity for wedding breakfast and evening guests. Service and support by hotel staff to arrange event could not have been better, including arranging DJ and allowing photo booth and other extras. The whole event worked without a hitch. This hotel will give you a wedding reception as good or better than other venues that may cost twice as much. Really can't recommend this venue highly enough

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for taking the time to complete a review of your recent wedding function with us. We take all feedback very seriously as we use this to help improve our hotel for our future guests. We will pass on your kind words about our hotel, staff and food to the team involved with your function as it is always great to receive such positive comments. Our large Manor suite is a superb room to hold such an event with everything in the room including the bar, has all your guests happily celebrating together. We do provide a good selection of room types for the guest accommodation too so all can meet up and share breakfast time together! We are pleased that we helped towards making a memorable day a special one that you enjoyed .

"Feel like we are part of the family"

5
15/02/2018

My husband and I stay here a lot and the staff take great pride in making us feel like part of the family whilst still feeling like valued guests. From an ordinary visit to birthday, Valentine's and Christmas, we could not feel any more cared about and the standards never slip. My husband is disabled and in a wheelchair and they always make sure that we have everything we need. We couldn't ask for more.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Sam, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use this to help improve our hotel for our guests. Thank you for your kind words about our staff, they will be passed on. We look forward to seeing you again soon.

"Great hotel just of A2"

5
08/02/2018

Stayed for one night in February. Warm welcome at reception and booked in without fuss. Room looks to have been renovated recently - was very bright and clean. Supersized comfortable bed, a clean and well appointed bathroom/shower with toiletries provided. Tea and coffee making facilities in room with decaf coffee sachets - a must for us. Wifi also available. We did not eat in the restaurant but breakfast was great with a full range of English and continental available with unlimited tea.coffee. Will definitely stay here again

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning David G, Thank you for taking the time to complete our online survey. We take all feedback very seriously, as we use the feedback given to help improve our hotel for our guests. Thank you for your kind words about our reception, rooms and breakfast. We look forward to seeing you again soon.

"Friendly and efficient "

5
02/02/2018

Stayed for 4 nights on business. Room lovely and clean. Food excellent, especially the yogurt and fruit pots for breakfast. Bacon was good too. Evening meal had lots of choice. Fabulous G&T. Towels big and fluffy. Would definitely stay again.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for staying with us and your great review! I'll pass your comments on to the staff. We hope to see you again soon. Kind regards The Best Western Manor Hotel.

"great reception!!!!"

5
04/01/2018

i have recently stayed in this hotel for the first time very useful transport links around Gravesend and would deffo be back soon!!! was delighted with the hospitality and kindness of staff one gentleman in particular (think his name is George?) who payed extra attention to our needs and ensured our stay was delightful. would deffo recommend this hotel to a friend. also lovely breakfast!

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve the hotel for our guests. Thank you for your kind words about George, they will be passed onto him. Thank you for your kind words about our breakfast. We look forward to seeing you again soon.

"What an amazing New Year's Eve"

5
01/01/2018

A big thank you to Nick and all the staff for an amazing day . We booked in at 1400 ,soon after we had our afternoon tea , a fabulous selection of sandwiches a pastries then retuned to our rooms to prepare ourselves for the evenings entertainment,we retuned at 1800 for drinks reception with wonderful canapés before taking our seats for dinner , an absolutely beautiful selection of courses followed by a truly enjoyable night , then a good nights sleep before a wonderful breakfast , so impressed our party booked for next New Year's Eve on our departure . Thanks again Nick .

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Anthony, Thank you for taking the time to complete our online survey. We use all feedback to help improve our hotel for our guests. Thank you for your kind words about our New Year's Eve party, afternoon tea, our bedrooms and breakfast. We look forward to seeing you for the New Year's Eve party at the end of the year. We hope you have a Happy New Year and look forward to seeing you again.

"Friendly hotel ideal for business travellers"

4
12/12/2017

I regularly use this hotel when I am in the area on business, I have always found the staff very friendly and very helpful, the food is pretty good and the rooms clean and decorated to a high standard. There is plenty of on-site parking and the WIFI is very reliable. I would recommend this hotel to my colleagues and friends.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Leonsmith, Thank you for taking the time to complete our online survey. We take all feedback very seriously as we use this to help improve the hotel for our guests. Thank you for your kind words about our staff, food and our rooms. We look forward to seeing you again soon.

"Quiet and comfortable, handy for Ebbsfleet."

4
11/12/2017

Very welcoming reception staff. Very close to the A2/M2 but surprisingly quiet. The plumbing could do with an upgrade as the radiators are quite noisy and the shower temperature is a bit temperamental. The food and bar prices are reasonable and the cooked breakfast is also good. Overall a good hotel and will use it again when working in the area.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Geoff, Thank you for taking the time to complete the online survey. We take all feedback extremely seriously and use feedback given to us to help improve the hotel for our guests. Thank you for your kind words about our food and bar. We hope that the radiators and shower have not hindered your return to us, as we look forward to seeing you again soon.

"Worth a visit"

4
05/12/2017

Rooms old fashion but very clean and good value with a very good breakfast.Staff were very good and helpful. Handy for Gravesend and surrounding area. Beds were very comfortable for us but might be a bit soft to some.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Evening, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously, as we use it to help improve the hotel for our guests. Thank you for your kind words about our beds. We look forward to seeing you soon.

"Gravesend"

4
03/12/2017

Enjoyable stay in a good hotel easy access to and from a major route (A2),No need to use a budget hotel when this option is available. Excellent for price, comfortable room, good food, friendly staff and secure parking. All go to make a good overnight stay.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Evening, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously, as we use it to help improve our hotel for our guests. Thank you for your kind words about our staff and food. We look forward to seeing you in the future.

"Perfectly OK"

4
21/11/2017

We stayed for one night in an executive room (well worth paying the extra) which included breakfast. The room was clean, comfortable and the bed was a Superking with nice pillows and bedding. We asked for a quiet room with a bath and the staff provided this request. We ate a quick meal in the bar but this was not so good. The burgers were hard and dry and there wasn't a side of coleslaw as it said on the menu. There wasn't a member of staff readily available to mention any of this so we left this complaint unsaid as we were in a hurry for an appointment. We would not recommend the bar snacks. Breakfast was fine. We are rating the accommodation and not the meal.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Janet E, Thank you for taking the time to complete our online survey. We take all feedback very seriously to help improve the hotel for our guests. Thank you for your kind words about our bedrooms and breakfast, it will be passed onto the relevant departments. We are sorry that the bar food was not up to standard. We hope this has not hindered your return to us. We look forward to seeing you again soon.

"Another superb long weekend stay"

5
07/11/2017

We were here for another annual function, just superb, as always. The staff, the room (10), the function and obviously the food, beware of the “afternoon tea and cakes ?? “ they are very, very tasty, BUT, very filling, making eating the main meal a problem, and it was superb!!! as well, still next year I'll remember (LOL). The only complaint ?? Was that the toilet handle in room 10 was very, very loose, I did mention it too the receptionist, so hopefully it's now fixed ???. But we'll be back.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our online survey. We use the feedback to help improve our hotel for our guests. Thank you for your kind words about our staff, the function and food, they will be passed onto all the departments. Thank you for informing us about the toilet handle. We look forward to seeing you again soon.

"Great people - great service - great food"

5
06/11/2017

A solid business hotel with great people, great service and good honest food. The location near the motorway makes it ideal for me when I am visiting clients that side of London. I've now booked up my next five visits to the area using this hotel as my base.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good morning, Thank you for giving us such a great review. I am glad you enjoyed your stay with us and look forward to welcoming you back very soon. Kind regards The Best Western Manor Hotel.

"Good Value.."

4
03/11/2017

Have stayed at this hotel on several occasions. Rooms are quite spacious and well presented. Staff friendly and helpful and a good selection of cold and hot food offered at breakfast. Overall good value...

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Dawn W, Thank you for taking the time to complete the online survey. We take all the feedback given to us very seriously, as we use it to help improve the quality of the hotel for our guests. Thank you for your kind words about our rooms and breakfast selection. We look forward to seeing you again soon.

"Brilliant Hotel"

5
15/10/2017

Good location particularly for Brands Hatch. Bedroom was very good and clean. Our meal in the restaurant was excellent. The staff were very friendly and helpful. There were plenty of parking spaces. The wifi was good.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good morning, Thank you for sending us your feedback - we take all comments on board to help us maintain and improve our standards and customer service. I am glad you enjoyed your stay with us, your comments will be passed on to our staff, including housekeeping and restaurant. We hope to see you again soon. Kind regards Nick Wilde General Manager

"Amazing customer service"

5
30/09/2017

We arrived early as we were going to a family wedding close by. We did not expect our room to be ready but we were meeting the groom and had to get to the venue early as my partner is the father of the bride. The lovely lady on reception went out of her way to get our room ready early. She even gave us a drink voucher as we had to wait a short time. The housekeeping staff were fabulous, and the room was spotless. Lovely big room with bath and shower. Best of all the window opened. On the way to breakfast the staff were asking how the wedding went, which was kind of them. Whoever trains the staff deserves 10 out of 10. Breakfast buffet was very tasty and fresh.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Yvonne, Thank you for taking the time to complete our online survey. We take all feedback extremely seriously as we use the feedback given from guests to help improve our hotel. Thank you for your kind words about our receptionist and housekeeping staff, along with the breakfast staff. Thank you for your kind words about our rooms. We hope to see you again soon!

"My stay at the Best Western Manor Hotel, Gravesend"

5
26/09/2017

A very comfortable Hotel. Staff were extremely helpful and food of good quality and a reasonable price, The Hotel is easily accessible from the main motorways and close enough to the Bluewater shopping centre. Would definitely stay again. Book early as it gets fully booked well in advance, no surprise!

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good afternoon, Thank you for choosing to stay with us and thank you for your kind words. I am glad you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Nick Wilde General Manger

"Enjoyable Stay"

5
01/09/2017

Visited for the Bank Holiday Monday to see the Historic Chatham Dockyard for the BBC Call the Midwife tour. Hotel about 10/15 minutes from the docks, and just off the A2. Perfect location for us. Nice big comfy twin room, enjoyed by myself and my mum. Requested a downstairs room, and it was lovely and quiet. Tea, Coffee and Hot chocolate provided in rooms. Spotlessly clean room. Breakfast was beautiful. Cooked to order Full English and Help yourself Continental breakfast; fresh fruit, yogurt, fresh croissants and danish. Cereals and toast.Full English beautifully cooked. Only downside to our stay was the housekeepers walking in on us twice whilst getting ready in the morning. other than that, we will definitely be back.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Kelsey H, Thank you for taking the time to complete our online survey. We take all feedback very seriously and use the feedback to help improve the stay for our guests. Thank you for your kind words about our hotel and the restaurant breakfast. They will be passed onto the kitchen. We look forward to seeing you again soon.

"Better than average service attitude"

4
15/08/2017

This is a good hotel with good facilities, they serve good breakfast; we were pleased that they offer secure parking. Even it's a Best Western Hotel with many sister hotels - this hotel offers great service. We pointed out some problems with the room and they have acknowledged the problem straight away. This is the reason I score higher as we appreciate very much if staff helps to make their guests happy. Highly recommended.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for taking the time to write this review and thank you for your kind words regarding our staff who strive to make all of our guest's stay a memorable one. We do encourage all of our guests to let us know of any issues that they may have so we can rectify them whilst they are with us. I will pass on your review to our staff as this helps them to deliver a great service and I look forward to welcoming you again in the future.

"Visit on 11 August"

4
12/08/2017

Car park is well organised and the gentleman in reception was very friendly and helpful. The room was easy to get to and was laid out well. There was a restaurant in the hotel but I did not need it this time. On departure there was a lady and a gentleman in reception and again there were very friendly and helpful.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Robert T, Thank you for taking the time to complete our survey. We take all feedback extremely seriously and use it to help improve our hotel for our guests. Thank you for your kind words about our reception staff, they will be passed onto the reception team. We look forward to seeing you again soon.

"Terrible, tatty, grubby, overpriced. Do not go here."

1
06/08/2017

DO NOT STAY HERE. Stay at a Premier Inn or Holiday Inn. I stay at hundreds of hotels around the world on business, and this sticks out as one of the low points. I cannot understand people giving 4 star reviews - maybe they were planted by employees. Tatty, tired, grubby place. The "executive room" was supposed to have an extra large bed, it did not - it had 2 pushed together, both with saggy, lumpy uncomfortable mattresees with cheap duvets and really thin, cheap pillows. The bathroom was tatty - rusting bath fittings, a shower curtain with mould along the bottom edge, a shower that was fixed to the wall and could not be adjusted. The room was hot and stuffy, and opening the window did nothing, except allow the noise in from the A2 (right outside the window) . Closing the window did not reduce the noise anyway. There is no air con. The wifi was so slow I gave up trying to get my emails. I had checked in at about 7.45 pm, after a day of driving. I had a shower, packed my bags, and left again, at 9pm - I preferred to drive 5 hours through the night to get back to the West country rather than stay at this place. At almost £90 for a night, it was really overpriced, and nowhere near the quality of a Premier Inn. This was money down the drain. Date of visit August 2017 (Saturday).

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for taking the time to write a review of your recent stay. I am sorry that your stay was not up to your expectations. We take all feedback very seriously and use it to improve for future guest stays. Genuine guests have left genuine reviews - both positive and negative - and I find your comment that staff have "planted" reviews rather unfair. It would have been more helpful if you had mentioned your dissatisfaction at the time of your stay so we could have assisted you with any issues that you may have had. Our executive rooms do have a larger bed, it is Kingsize and is infact a zip and link bed used by many hotels all over the world as you are probably aware. However we do add a luxury topper to the mattress and do have pillow menus available to cater for all guest tastes. Our refurbishment programme is ongoing and we are continuing with our next phase when the summer season quietens. I would also like to address the noise issue as we are not right next door to the A2 as this was actually moved several years ago and is now further away. Again had you mentioned to the receptionist that you were not happy we could have tried to find you a more suitable room, even though the Executive rooms are in the quiet corner of the hotel or we could have provided you with a fan had you found your room "stuffy". All of our bathrooms are checked on a daily basis and should we find rust and mould we will replace the said items. It is a shame that you did not tell the receptionist on your departure of any issues as we would have liked to have had the chance to rectify them or maybe we could have called the Premier Inn next door where you could have stayed for £105.00 room only.

"On way to party!"

5
01/08/2017

Second time of staying at this hotel. Stayed in the suite. Decor nice, spacious room with corner sofa and four poster bed. Fridge included in the room. Bathroom clean. Extra towels were available. Staff very friendly and helpful. Bar prices what you'd expect for a hotel. Plenty of parking. Breakfast tasty - full English. Only continental breakfast available for room service.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our survey, we take all of our feedback very seriously, as we use it to help improve the hotel for our guests. Thank you for your kind words about our hotel and our breakfast- this will be passed onto the chefs. We are looking forward to seeing you again.

"Stop over"

4
26/07/2017

Very nice hotel and clean rooms, food was lovely and hot, all staff very welcoming and helpful. Being a crane driver they coned off an area for me so i could stay. I would defiantly stay again if passing through the area.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good morning, Thank you for taking the time to send us your feedback. We take all comments very seriously and use them to continuously maintain and improve or high standards. I am glad you enjoyed your stay with us. I will pass your compliments on to the staff, and we hope to see you again soon. Kind Regards The Best Western Manor Hotel.

"Lovely family room disappointing breakfast"

4
15/07/2017

Stayed here Wednesday night after a family wedding at the knowle country house. When booking the family room with breakfast next morning I did think it was a little expensive but when we arrived and was given our key the room was definitely worth the price. You walked in and had a double bed in the first room then walked round the corner of the room in a separate it and there were 2 single beds, we had a wardrobe bedside tables a chair and a desk with a chair. The bathroom was huge with plenty of space to share it. The room was great plenty of space shame we only used it to sleep. When we got up the next morning there was 30 of us for breakfast which we had been told we needed to be down for 8.30 when we got there and went to get breakfasts there was not enough cooked breakfast loads of us left waiting for a long time juices were near enough empty it was such a let down as having been told when we needed to arrive for breakfast and they knew how many of us would be down.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for taking the time to write a review of your recent stay with us. We value all feedback and use it to improve the experience for future guests stays. I would like to take this opportunity to apologise for your disappointing breakfast experience. I was present on the morning in question and although all staff had been informed of the size of your party it had not been confirmed with the breakfast chef on duty. They had in fact got the total of 12 guests and not 30 as it should have been! Once the error was realised the breakfast items were cooked and presented as soon as possible, and I do apologise for this mistake and the wait endured. I was very honest at the time and did explain to your party the reason for the lack of food and it is extremely embarrassing as a hotel to have this occur. The breakfast staff have been informed of your disappointment and re training is being given to all staff particularly with regards to replenishment of items throughout the service. Once again on behalf of all the staff at the Manor Hotel and myself please do accept our sincere apologies. It is lovely to hear that you were impressed with the Family room allocated. I do hope you will return to stay with us again soon.

"A Review"

5
02/07/2017

This hotel is ideally located near to Ebbsfleet Eurostar Station. The staff are friendly and willing to help. The food is good but unfortunately the registered breakfast opening of 0700am is a bit late for many users, although, luckily the staff are in and active before this time. Booking is not easy since, apparently, the availability of rooms seems to diminish quickly resulting in quite an expensive product.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good morning, Thank you for sending us your feedback. We take all comments very seriously and use them to maintain and improve our high standards. I am glad you enjoyed your stay with us and that our staff made a good impression. Our cooked breakfast is available from 7am, however continental breakfast is available at any time - our staff are always happy to prepare this for you. As you have experienced our rooms do book up very fast - next time you are planning to stay with us give us a call on 01474 353100 and we can book you in quickly and easily. If we can be of any further assistance please do not hesitate to contact a member of the team. Kind regards, The Best Western Manor Hotel 01474 353100 [email protected]

"Afternoon tea"

5
30/06/2017

Met 7 friends for afternoon tea. Very good Good choice of sandwiches, scones and cakes Limitless tea and coffee Very good service Comfortable seating and quiet We we not rushed at all. We will be going back.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good evening, Thank you for taking the time to give us your feedback, i'm glad you enjoyed your afternoon tea. We take all comments from our guests on board and use them to improve our service. We hope to welcome you back to the hotel soon.

"Amazing Stay"

5
29/06/2017

Got put to stay in here by my company whilst at college! Rooms were lovely and clean every time we came back and staff were very welcoming! When it came to dinner, the food was lovely and the waitresses were amazing and very friendly! Thoroughly enjoyed my stay!

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for taking the time to give us your feedback, we're glad you have enjoyed your stay with us here at the hotel and take all our guests comments on board to help improve the service we provide. Thank you for your kind comments regarding the waiting staff, I will pass them on for you. We look forward to welcoming you back to the hotel soon.

"Ladies Night"

5
11/06/2017

We held our ladies night at The Best Western and I have to say the room looked stunning. The staff who worked on the night were exemplary and professional. The only complaint, strange to say however the portions were to big especially when you are hoping to have a good drink. Thanks to Nick and his team.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good morning, Thank you for taking the time to send us your feedback. We take all comments very seriously and use them to continuously maintain and improve our high standards. I am delighted to see you enjoyed your Ladies Night with us, I will pass your wonderful comments on to the team, and I am glad your guests enjoyed the entertainment and food with us, even if the portions were on the larger side. If we can be of any further assistance please do not hesitate to contact a member of the hotel.

"Great choice for my family"

5
08/06/2017

We had a great family room, superb bathroom and clean comfortable living area. The breakfasts were good and the staff both hospitable and very efficient. Housekeeping were great, bringing us a fan for the extra bed area and leaving extra coffee for my caffeine addiction... we highly recommend this place

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Thank you for your feedback, it will be passed on to all departments to share with the team. It is valued and appreciated. We look forward to welcoming you back soon!

"this was not a planned stay"

5
17/05/2017

i had not booked in advanced , but due to circumstances i had fond myself needing a place to stay for a couple of days , The staff were so helpful and helped me out in every way they could . From the cleaners to the night staff when i arrived late a special mention to Dave who was on duty when i arrived he could not have been more helpful thanks would recommend and if needed would stay again

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Graham, Thank you for taking the time to complete our survey. Your feedback is very important to us as it helps us to improve the quality of the hotel for our guests. Thank you for your kind words about our staff and Dave. We will pass them onto all of the staff. We look forward to seeing you again.

"Very good value"

5
03/05/2017

I stayed at the manor for one night and I would certainly recommend It, the service was great, the room was clean and it was nice to get a bath with hot water instantly. I ate in the restaurant and the food was of good quality. The breakfast is a buffet which makes for a quick turnaround, but this isn't a bad thing. Everything is how I'd like more places to be. There are a lot of hotels that could learn from here. Ideal for business travel

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning Mark, Thank you for taking the time to complete our survey. We take all comments about our hotel very seriously, as we use them to help improve the quality of our guests stay. Thank you for your kind words about our restaurant and our rooms. We look forward to seeing you again soon!

"Nights stay for Ladies Night"

4
01/05/2017

The hotel hosted a Ladies Night of a friends Masonic Lodge. The evening commenced with a 3 course meal of Pate, Roast Beef & Pecan Pie followed by dancing to Diamond. The food was excellent as was the entertainment. The guitarist even showed me the intro to Smoke On The Water. All I need now is to catch up on about 60 years of guitar lessons! The only downside was I couldn't fathom out the shower probably down to me. The room was well appointed and had a king size bed, I slept like a log but my wife was disturbed as usual by my snoring. Breakfast was a buffet and had lots to choose from but don't ask me to make tea as I picked the wrong bags. All in all a nice stay.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to give us your feedback, I'm glad you had a good time at the Masonic Lodge event and that you thought the food was excellent. One of our friendly team members would have been more than happy to help you with the shower. We hope to welcome you back to the hotel soon.

"Very very impressed. Gluten Free service second to none."

5
13/04/2017

We stayed her for 2 nights recently whilst attending a 2 day event. First impressions were mixed. It was a Sunday The exterior of the hotel was very nice, the car park was empty. The entrance was very welcoming and the receptionist friendly and efficient. We were a bit disappointed to learn that due to very few customers the restaurant would be shut that evening. It is in the middle of nowhere and we didn't fancy a hike to get dinner but had no choice. This was a shame but I do understand. The rooms were large and comfortably warm. The beds were very comfortable,however although clean and tidy they did feel very dated. It reminded me of going to visit my Grandparents in the 1970's. The ground floor, reception area, restaurant and bar area are very modern comfortable and up to date. I'd like to say that the restaurant staff are awesome,and the lengths that both they and a guy I think was the manager went to, to make my wife comfortable whilst dining was second to none. Never have I stayed in a restaurant that went to such great lengths to please an allergy sufferer any where in the world. My wife is coeliac (Gluten Free) What they did was explain fully what she could eat from what was on offer that day, including offering her a Gluten free sticky toffee pudding, prepared at short notice. This never ever happens. For day 2 the manager simply said to her tell us whatever you'd like to eat and we will make it for you. amazing. If ever back in Gravesend we will return 100%

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good Evening, Thank you for taking the time to complete our survey. We take all comments very seriously, as we use them to help improve the hotel for our guests. Thank you for your kind words about our restaurant and our staff, they will be passed onto them. We look forward to seeing you again.

"Nice Friendly Hotel"

4
09/04/2017

I stayed at the Manor Hotel for business for a couple of nights in April. The hotel is tucked away out of town which was good for me as i'm not a fan of built up areas as it's usually a nightmare to get to/park. The car park i can imagine would be pretty tight when its full but there wasn't many cars when i stayed. Check in was fine, no issues, staff friendly and welcoming. The hotel was clean but a little worn in some areas such as the stairs and corridors towards the room. The room itself was nice and comfortable with all the basics supplied. Some of the furniture was a little dated and the shower/bath tub could have done with modernizing a little but everything was in working order. Despite this the room was clean. The wifi was very good and fast (also free which was a bonus). My main criticism and my reason for the 4 rating rather than 5 was the walls/doors seem to be paper thin. I was woken up at around 6am both days due to inconsiderate people slamming doors and shouting in the corridors. Not the hotels fault but the rooms could be a bit better noise insulated. Dinner was great and the mean reason for my rating. I'm a vegetarian and quite used to seeing one or two options if you're lucky but this restaurant had an entire vegetarian menu which was very impressive. Breakfast was also good with many options. Vegetarian sausages would of been good but can't get it all! Overall a good stay and i would definitely return

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good afternoon, Thank you for taking the time to send us your feedback. We take all comments very seriously and use them to continuously maintain and improve our high standards. I am pleased that all staff made you feel very welcome - I will pass your regards onto them. The hotel is currently under going refurbishment to be modernized. It's great to hear that you really enjoyed dinner in our restaurant which is award winning. We all hope to see you again very shortly. If we can be of any further assistance please do not hesitate to contact a member of the team.

"Decent value for Rooms"

4
01/04/2017

Decent hotel - friendly, professional staff. Rooms are comfortable, a little dated but OK and reasonable value if booked early enough. Well situated with decent road links. Overpriced breakfast takes the edge of it though. Out of balance with room rate so much @ £17 !!! so much so that I skip this or either walk up the road to the George pub (2 mins) to get pretty much the same at half the price or hit Starbucks or something. this is unfortunate as I did used to breakfast here when it was more affordable and admittedly it is quite a good offering.

NickWildeGM, General Manager at Best Western Manor Hotel, responded to this review
Good morning, Thank you for taking the time to send us your feedback. We take all comments very seriously and use them to continuously maintain and improve our high standards. I am pleased to see you enjoyed your stay with us and our staff made a good impression. I have taken note of your comments regarding breakfast. We serve an unlimited Award Winning Breakfast selection, including hot drinks, juices, freshly cooked breakfast and continental, which we offer at £11.95, which we feel is great value for a great quality breakfast. We hope to see you again soon and that you will pop in and try our breakfast again. If we can be of any further assistance please do not hesitate to contact a member of the team. Nick Wilde General Manager Best Western Manor Hotel 01474 353100 [email protected]

"Brunch"

5
31/03/2017

I popped in to ask if they did coffee / teas whilst driving out for the morning with my 92 year old mother. The receptionist couldn't have been friendlier.. We had two Mocha coffees and a sandwich to share. The service was excellent and the food fresh and appetising.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good afternoon, Thank you for taking the time to send us your feedback. We take all comments very seriously and use them to continuously maintain and improve our high standards. I am delighted you enjoyed your visit with us and our receptionist made a good impression. I will pass your compliments on to her. We hope to see you again soon. If we can be of any further assistance please do not hesitate to contact a member of the team. Kind regards Best Western Manor Hotel 01474 353100

"Above Expectations"

5
03/03/2017

Friendly staff. Plenty of secure parking. Brilliantly fast free WiFi. After reading previous reviews I expected room to be "tired" but that wasn't the case. No chips in the furnishings. The teak furnishings & floral fabrics used in BW hotels is not modern-looking & not to my taste but everything was in good condition, clean & comfortable. Cheaper than Premier Inn whose price went up every time I looked. Will stay here again.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our survey. We take all comments very seriously and use them to help improve the hotel for our guests. Thank you for your kind words about our staff and our hotel. We hope that you will stay with us again soon, as we look forward to welcoming you back.

"Quick stay"

4
13/02/2017

Quick stay but very comfortable stay. Nice room, lovely breakfast and friendly breakfast staff. Bar stays open until 01:30hrs for residents. Very near the A2 so great place to stay if visiting Gravesend.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good evening, Thank you for taking the time to send us your feedback. We take all comments very seriously and use the feedback to continue to maintain and improve our high standards. I am glad to hear you enjoyed your stay with us, I will be passing your compliments on to our breakfast staff. If we can be of any further assistance please do not hesitate to contact a member of the team. Kind Regards Best Western Manor Hotel 01474 353100 [email protected]

"Overnight stay with Dinner Dance"

3
20/11/2016

The hotel lounge and lobby looked nice. The rooms however were stuck in the 80's Fleur de lys green and cream wall paper and curtains with pelmets hanging down. The bathroom was dated and towels were minute. Only one flat pillow and the door didn't close on its own, so shut it yourself. Staff very friendly and food during dinner was nice. Breakfast was not the best but passable. Cooked breakfast available, all food left under heat lamps so over cooked and fruit juice tasted like "tip tops" free wifi with code from reception. No lift.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to give us your feedback. We take all our guests comment seriously and use them to improve our service. Please be aware we are currently undergoing an ongoing renovation at the hotel. If you required more towels and another pillow one of our team members would have been more than happy to provide those for you. We like to get the opportunity to rectify any issues at the time. We hope to welcome you back to our hotel soon.

"Great stay for Eurostar travellers from Ebbsfleet"

5
15/11/2016

Spent 1 night before travelling from Ebbsfleet. Great value for B&B which included breakfast, a taxi to the Eurostar terminal and parking for our car for 5 days. Spotlessly clean throughout, nice room, tea/coffee tray in room, helpful staff and a very good breakfast.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good morning, Thank you for taking the time to review our hotel. We take all comments very seriously and use the feedback to maintain our high standards and improve our guests experience. I am glad you enjoyed your stay here with us, and that our housekeeping team and breakfast chefs left a good impression. We hope to see you again soon. In the meantime, if we can be of any further assistance, please do not hesitate to contact a member of the team. 01474 353100 [email protected]

"????????"

2
15/11/2016

I was left in awe when I stayed at this hotel in Gravesend, Kent, United Kingdom. Hotel was clean, rooms were clean, staff was friendly and helpful but if you're looking for a hotel with and elevator, this is not the place. If you're one of those travelers that loves a microwave and a fridge in your room, this is not the place, if you're the one who believes that Best Western is an international hotel, and they should have the ability to accept dollars and British pound or whatever currency along with the Dollar, than this is not for you. This hotel in Gravesend did not accept U.S. Dollar. So Americans, beware!!!! Oh and if you want a late check out, you're gonna get charged.... smh

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good morning, Thank you for taking the time to review our hotel. We take all comments very seriously and use the feedback to improve our guests experience. I am sorry that you feel the services at the hotel we not up to your standard. We do not advertise fridges or microwaves in our rooms, or a lift in the hotel, but any member of staff would be happy to assist with any luggage. Although the bar/restaurant only accept Great British Pounds, at reception we are able to convert any foreign currency, including dollars, in to our currency. I do hope you have not been put of staying with us again, and we hope to see you again soon. If we can be of any further assistance please do not hesitate to contact a member of the team. 01474 353100 [email protected]

"Great Service, Comfortable Rooms and lovely food"

5
03/11/2016

Stayed at this Hotel for the Weekend while visiting Brands Hatch. Check in quick and efficient with a smiling Receptionist which makes a great first impression. Rooms comfortable and very clean. Used the bar and Restaurant and found both to be well organised and again with smiling staff that could not do enough for you. The food was good and service quick and efficient. I would stay again and recommend to anyone looking for a base to visit Brands Hatch or even Blue water for Christmas shopping as this is only 15 minutes away In all a great weekends racing and a lovely stay in this friendly Hotel BRILLIANT!!!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete the online survey. We take all responses extremely seriously as they help us to improve the hotel for future guests. Thank you for your kind words about our all our staff, about the rooms and about the bar and restaurant. I will pass them to the different departments. We look forward to seeing you again soon.

"Friendly, convenient, pleasant"

4
31/10/2016

Stayed two nights as guests at a wedding arrangement. Clean, comfortable, great breakfast, good dinner, well handled wedding setup. Was worried about noise because of the proximity to the motorway but didn't hear a thing. No safe or fridge in our room - but to be fair we didn't ask either - and the entire accommodation area was locked and only openable with a room key.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to give us your feedback, I'm glad you enjoyed your stay with us. We do not currently offer the option of a safe in the room, however we do have fridges should they be requested. We take all our guests comments seriously, and we hope to welcome you back soon.

"A little gem!"

5
27/10/2016

Was a bit concerned about it only having 3 stars but shouldn't have worried because it was every bit as good as any of the other Best Westerns we have used! Can only think that the "lack" of a fitness centre etc. is why it is so rated!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

"I would avoid this place at all costs"

1
19/10/2016

Stayed at the Best Western Manor around a month ago with some friends when we went for a night out in Dartford. The hotel was nice, a little bit old fashioned but very clean. We have no complaints about the cleanliness of our room at all. The hotel is very cosy and all of the staff seemed very friendly. The staff at breakfast were great!! We only had one complaint about the hotel and that was the night porter who was on duty the night of our stay, if I remember rightly I think his name badge said Dave. We came in quite late as we had been for a night out, when we arrived back at around 2am he seemed annoyed that we were coming in at this hour. We didn't realise that there was a curfew on the time that we could come in?! We asked for some glasses of water to take to our room with us but we were told to use the taps in our bathroom. When we got in he was sat behind the reception desk with his feet up on the counter, letting the hotel phone continuously ring out! This man was extremely unfriendly, quite intimidating and also very unhelpful. This let the stay down for us, we would be happy to return to the hotel as long as we could have confirmation prior to booking that this night porter would not be on duty on the night of our stay!!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good afternoon, Thank you for taking the time to send us your feedback. We would like for you to send us further information about you stay so we can investigate this further. I would like to understand why you have left it over a month to send us this feedback. Behaviour like this is unacceptable, and if the night porter did act like this, why did you not bring it to the attention of the receptionist or manager the next day? Our night porter – whose badge reads David, not Dave - was also on annual leave for the majority of the month of September, so it is unlikely he was here in the hotel. We have checked the CCTV on the nights he was working, and at no time was he found sitting behind reception with feet up on the desk. David has worked for us for some time now, and I find it impossible to believe he would ever have acted in this manner. I have spoken to David, and we all agree that this seems to be a revenge review, made after David left a bad personal review for another company, and has no connection to this hotel. If this is the case, this is extremely unprofessional and we have reported this to TripAdvisor to have you removed. Of course, if you can provide us with the details of your stay, we can look into this further. Best Western Manor Hotel

"Underwhelmed but ok"

3
16/10/2016

We arrived to construction work in the foyer. Not a big deal as it was far from our room and they'd be finished by 6pm anyway. Our room was a total disappointment compared to online pics. It was dark, old fashioned and dreary. The furniture was old, the view was off trees and this back of someone's house and the curtains and cushions were really shabby. The room however was very clean! The long narrow corridors were so terribly old fashioned with early 90s wall paper and random tiled sections of wall! We had a small issue on our first night where there was a sound penetrating our room - like a Hoover or hairdryer that was left on .... Couldn't pinpoint it but it was incredibly headache-inducing just by its constancy. We mentioned it to the staff on the reception desk and she immediately gave us breakfast for both mornings free of charge as an apology (we weren't looking for anything) and went up to investigate. It turned out to be a heater on full whack in another empty room and it was literally hopping!! She sorted it though! And with a smile! We are some bar food on the first night - it was lovely and bar staff were friendly. Breakfast on both mornings was lovely - plenty of everything a self service coffee, tea and hot choc, croissants, cereal, fruit and hot food! We booked dinner on the second night in the restaurant - didn't really hit the spot unfortunately! Staff were lovely but food was overlooked and dry and a bit over priced. In general, I wouldn't complain about the place but I do think that the standard could be a bit higher in the rooms and the dinner!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to give us your feedback, we are currently going through an ongoing renovation hence the workman in the foyer. We do have a sign in our reception are notifying all our guests of this. The location of the hotel offers easy access to all transportation routes, and therefore does not have a lot of grounds offering rural views. However we do have country parks and walks beside the hotel. It's always better to mention any disappointments at the time of stay as we are always more than happy to deal with any issues as they arise. Our menu changes on a daily basis, and our chefs can happily provide alternative choices if requested. We hope this does not deter you from returning to us, and we hope to see you again in the near future.

"Great service"

4
04/10/2016

We stayed overnight for a family event. We were all well looked after and enjoyed a pleasant stay, no complaints with any aspect of the visit. Food and food/bar service all great, very helpful and friendly staff all round.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good morning, Thank you for taking the time to leave us your feedback. We take all comments very seriously and use the feedback to help us improve and maintain our high level of customer satisfaction. I am glad you enjoyed your stay with us and our team looked after you. We look forward to seeing you again soon. If we can be of any further assistance, please do not hesitate to contact us on 01474 353100 or email us at [email protected] Best Wishes The Best Western Manor Hotel Team

"Good stay, comfortable and clean."

3
30/09/2016

We just had a one night stay here. The hotel is old but kept very clean. The lady on reception was very helpful and friendly. The room was comfortable, the loo was a bit temperamental and didn't always flush. I would also love to see an electric socket near a mirror for drying hair without having to move furniture to get to one.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to give us your feedback, here at The Manor we pride ourselves on the cleanliness of our hotel and our housekeeping team work extremely hard to keep it up to standard, so I'm pleased it was up to your standards. I will ask the maintenance team to look at the toilet that was in the room, however we would have been more than happy to address the issue whilst you were staying with us. We're glad you enjoyed your stay with us and we hope to see you again soon.

"Recommended"

5
30/09/2016

I had very good relaxing comfortable three night stay at this Hotel while working in Great Warley Essex, very handy location round the corner from the A2 leading to M25 or M20 the reception staff were very welcoming and very helpful, the room was very private and silent ad a very good night's sleep thank you and keep up the good work

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning Morhaf, Thank you for taking the time to complete the survey, all responses help us to continue to or improve the service we can offer to our guests. Thank you for your kind words about our reception staff. I will pass on the kind words to the receptionists. Also, thank you for your kind words about our rooms. We look forward to seeing you again.

"Comfortable hotel for business stay"

4
11/09/2016

Stayed 2 nights last week whilst on a business trip. The hotel is well placed just off the A2, but is quiet and well located for the Dartford crossing. Very friendly staff throughout and the restaurant was pleasant, albeit offering a limited menu, but something for everyone, and the food was well cooked and presented. The breakfast was especially good, with lots of choices - both hot and cold. Worth mentioning for the business traveller that the WiFi was exceptionally strong and quick - if only other Best Westerns could be as good!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our survey; as the feedback we receive we take very seriously and use it to help improve the quality of the stay for our guests. Thank you for our kind words about our staff, I will ensure that they are passed onto them. Thank you also, for you kind words about our restaurant and breakfasts.

"Average Hotel in Average Price"

3
27/08/2016

To be fair, this hotel was average according to its price. I had one night stay after a very long journey from Cumbria. Staff were helpful. The lamps at the bed side were not working, and i was not feeling very happy about it. The looks of the hotel itself very not very attractive. As you enter, it seems like the building is old, but yes they kept is clean and well maintained. Breakfast was great, almost everything was available in buffet. Free parking was available for customers.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our survey, as the results from the survey help us to improve the stay for our guests. Thank you for your kind words about our staff, I will pass it on to the relevant departments. I'm sorry that the lamps by the bed were not working for you, I will ask the Maintenance team to look into getting them fixed. Thank you for your kind words about the cleanliness of our hotel, I will pass this on to the House Keeping Team. Thank you for the kind words about our breakfast that we offer. They will be passed onto the Chefs and Kitchen Staff.

"Comfortable hotel"

4
20/08/2016

We stayed overnight for a banquet. The food was delicious and the breakfast was excellent. Room comfortable and well-appointed. Shower hot. Staff friendly and helpful. Drinks prices are high - two soft drinks cost nearly a £5. Wine which was excellent £18 a bottle!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning John, Thank you for taking the time to complete our survey. Each survey that is completed helps us to improve the experience for our guests. Thank you for your kind words about the restaurant and breakfast meals, these kind words will be passed onto the kitchen staff. Thank you for your kind words about the staff, I will pass them on to the relevant departments. I hope the pricing of the bar drinks does not put you off coming again, as we look forward to seeing you again.

"Nice hotel.. Breakfast and evening meal nice. "

4
11/08/2016

We stayed for the night family off 4 very comfy bed room had everything needed not the cleanest bathroom found a few hairs, we decided to dine there for the evening was really nice food, staff really nice and think was the manager of the restaurant was very good with our 1 year old kept making him laugh. Food was a little expensive. Breakfast was above average lots off choice very nice.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to complete our survey, we take all the comments very seriously as we use them to help improve the stay for our guests. Thank you for your kind words about our restaurant and staff, they will be passed onto them. Thank you for your feedback about the bathroom, it will be passed onto the Housekeeping Team. We hope this has not put you off coming back to us as we look forward to seeing you soon.

"Average"

3
09/08/2016

Very convenient for motorways. Modernist building with comfortable public spaces and nice bar. Room was good size and what you would expect. What I didn't expect was 1 small window which only opened a few inches and no air conditioning, especially in a modern hotel, which was quite horrid on one of the hottest days in the year, or any time come to that. Food was average.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to complete our survey. Thank you for your compliments on our bar. Unfortunately, the windows only open a few inches due to safety reasons, however, we do have fans available upon request. Thank you for your kind words, I will pass on your feedback to the Maintenance Team.

"Very pleasant stay"

5
08/08/2016

I booked in to this hotel as we were attending a funeral and this was where the wake was to be. The staff were very helpful when I phoned to book and gave us a discount on the room. The room was very comfortable with a ceiling fan. We ate at the hotel on the first evening and found the food very good. The staff were very friendly and service was very good

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good afternoon. Thank you for taking the time to send us your feedback. We take all comments very seriously and use them to maintain and improve our guests experiences. We are glad you enjoyed your stay with us - although next time hopefully it will be under more happy circumstances. Thank you for your kind comments regarding our staff, the service you experienced and the good food. I will pass your comments on to the staff. We hope to see you again soon, and in the mean time if you would like to contact us on 01474 353100 we would be happy to accommodate an enquiries. Kind Regards Best Western Manor Hotel Team

"Would stay again"

4
08/08/2016

The hotel is very professionally run, the staff very helpfu, accomodating and polite, the rooms are spacious and very clean. The breakfast is above average for variety and quality very good value for the money.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

"Convenient stay"

4
07/08/2016

Chose Manor Hotel for location and availability. Has had refurb since last at hotel for conference. Greeted by helpful receptionist. Quick check in. Offered assistance with baggage to room. Room a bit dated, but clean and adequate for needs. All mod cons - hot towel rail, comfy twin beds, ceiling fan. Surprisingly not as noisy as expected when opened window and being located next to A2. Bar prices reasonable and took advantage of the 'gin specials' on offer. Breakfast very tasty. Plenty of cooked and continental breakfast foods. Staff very friendly. Would recommend.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. Glade to see you enjoyed our Gin Specials and our breakfast is always a good way to start you day. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

"Is this the worst "Best Western" in the world???"

1
25/07/2016

I was sent to this hotel (with taxies and rooms paid for) by another hotel in Gravesend. They asked if the Best Western was all right and I said yes, knowing that they have a good reputation around the world. How wrong could I be? I arrived early in the morning the "doors are always open" were locked! But a member of staff did let us in. We went to the reception desk and were met by a very rude receptionist. I had paperwork from the hotel and introduced myself. The receptionist demanded that I produce the credit card from the other hotel that had made the booking. When I explained that I didn't have the credit card he demanded immediate payment in full before we were allowed to see the rooms. That was no problem as the hotel had given us cash but the receptionist started to argue with us saying that we couldn't pay by cash and had to pay by the credit card that was used for the booking. He then demanded to speak to the Manager of the other hotel and phoned him up and started arguing with him about the booking. This went on for some time and I was really fed up with it all and eventually he accepted the cash and handed us our room keys. We were left to find our rooms ourselves. When we arrived at the rooms and opened the doors it was really, really hot stuffy and smelly! We looked for the air conditioning but there was none. There was a fan in the bathroom but it didn't cool the room down much. I then went to unpack my bag. Took out my long dresses and opened the wardrobe. But the wardrobe was split into two with a rail in the middle and was only suitable for hanging up men's suits and shirts. There was a trouser press but no iron. There was simply nowhere in the room to hang up my long dresses. Come on Best Western this is 2016! You will pay New York prices to stay here and the rooms are poor and service awful! I would strongly advise you to check out the alternatives before you book here because once you are here it is “like it and lump it” you are miles from nowhere!!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to give your feedback on our hotel, and I'm sorry that you felt it wasn't up to your standards. We keep our doors locked after 11pm for security reasons, this is to keep our residents safe during the night and to stop just anybody wandering in to the hotel. There is a bell on the wall outside which says if the door is locked, please push the bell and a member of staff will be with you shortly. You mentioned that upon arrival you were prompted for a credit card, please note that our hotel policy is to take a credit/debit payment for the room on arrival and if the hotel which you were originally supposed to staying at had called us directly to make the booking for the room we would have been able to make them fully aware of all our policies regarding payment and which rooms we had left available. As the room was booked by a third party online or via telephone we were unable to get the opportunity to do this. As the room was booked at around 7pm in the evening on a Friday, I'm sure you can appreciate that we were very busy as these were in fact our last available rooms for that night. They are made to accommodate people with mobility issues, hence the rail in the middle of the wardrobe, and again if the hotel had contacted us directly we would have been able to make them aware of this at the time of booking. We do not have air conditioning in our rooms at the hotel and nowhere does it state that we do, but a member of the team would have been more than happy to have bought you up a fan to room had you asked them. The fan in the bathroom is an extractor fan and is there purely to remove steam and moisture from the air, not to cool the room down. We understand that the other hotel had been overbooked and you gave your room up so that the Bride and Groom could stay at the hotel. Please accept our apologies again for any inconvenience and we hope that this does not deter you from using us again. Kind Regards

"Typical Best Western... Bit dated style but clean and great for a roof over head."

4
25/07/2016

Clean room, bit old fashioned but the bar area is nice. Food is reasonable. Nice and cool with a ceiling fan. Good facilities. Chose for the location as was working down in Kent. Helpful staff. Wifi not the best but all in all, great for what I needed.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning Katie, Thank you for taking the time to give us your feed back, all comment and feedback from guests are taken on board to help us improve our services. We are currently undergoing an ongoing renovation with the restaurant and bar areas being the most recently finished. We hope you will visit us again soon. Kind Regards Nick Wilde

"Super Afternoon Tea for Two"

4
25/07/2016

Went to the Manor Hotel for a Groupon deal of afternoon Tea for Two, - what a lovely surprise!! Once greeted & seated, we were given a jug of iced water, followed by a glass of prosecco each, a large pot of tea, + another pot of hot water in case we wanted to have the speciality tea's provided & then an assortment of finger sandwiches served on a generous bed of salad, hot sausage rolls, warm scones with plentiful cream & Jam, white chocolate profiteroles drizzled with raspberry, chocolate cake & lemon cake, it was delicious, and then another pot of tea arrived, wonderful. Good food - good service & pleasant surroundings, Well done.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning Linda, Thank you for taking the time to give us your feedback and that you enjoyed your afternoon tea. All feedback and comments from our guests is greatly appreciated. We hope to see you again soon at the hotel. Kind Regards Nick Wilde

"Staff were helpful and friendly"

4
24/07/2016

Room was ok and comfortable. Toilet and shower ok. I was brought up and lived in Gravesend until I retired from work then I moved down to Hythe. I then started to visit Gravesend at least once a month and to be honest I usually use the Premier Hotel next door but they were full on the day I came. A few months ago I came back within 2 weeks, so I need to spend the smallest amount and Premier is a bit lower. The ladies at your counter said that they would email me some future offers, but I have not received anything yet? my email is [email protected]

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning Robert, Thank you for your kind words about our hotel, and we thank you for staying with us for your visit to Gravesend. Thank you for signing up to our database, we will contact you when we have offers available. If you have any further questions please do not hesitate to contact a member of the team.

"Friendliness of staff earn it an extra star."

4
23/07/2016

In terms of structure, facilities and location I would normally have given 3 stars. Yes it's very close to the motorway, but Gravesend itself is a car ride away. If you don't want to have your evening meal at the hotel, then it's a car journey, (we were 'warned' off the local pub, and the reviews here on Tripadvisor would indicate correctly), so if you all want to drink it's about a £16 return trip taxi ride. My room was ok, but hot and uncomfortable at night in the recent warm weather, as there's no air-conditioning. Opening the window was an option, but directly outside my room were the air-conditioning units for somewhere downstairs, and you can also be disturbed by the traffic noise from the nearby motorway. However, breakfast was very good and the staff excellent and helpful. The night staff were very good at opening the bar and serving us drinks when we returned at about 11:30 after a very long and hard day at work. I'd stay again on a short trip, but would not fancy being there for more than a few nights due to the location, and especially if it was during a hot spell.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, we strive to make our guest's time with us as memorable as possible. Regarding the heating, if you had mentioned to a member of staff during your stay that your room was too hot we would have been more than happy to provide a fan for your room. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

"Average but ok "

3
16/07/2016

Handy for motorway network M2/M25, room and hotel in general is dated but clean, free internet was excellent, new TV with freeview in room, had a nice bar meal, £4.50 a pint and bar staff excellent, breakfast was a buffet and ok. Would stop again if working in area. Have a BW Diamond card but meant nothing !

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Dear Steve, Thank you for taking the time to give us your feedback, all our guests comments are greatly valued by us. Our hotel is currently undergoing an on going renovation to keep it up to date and our housekeeping team work extremely hard to keep the hotel looking its best at all times, so I will pass on your comments about the cleanliness of the hotel to them. Please note if we do have room upgrades available we will offer them to out Diamond and Platinum Best Western Rewards members, it may have been that on the particular evening you stayed we may not have had any upgrades available. However you should have received a welcome bag, I can only apologise for this and speak to the members of staff on shift at the time. We hope to see you back again soon. Kind Regards Nick Wilde

"Friendly, professional hotel"

5
12/07/2016

We had a wake for my Dad's funeral at the hotel and my family stayed over. The staff were very helpful and attentive from the moment we booked and on right through our stay. The function room was very pleasant with a lovely afternoon tea served and a bar in the room. Our rooms were great and my family had room 101 which had a double bed and 2 twins in separate areas. Lots of room for us and our grown up daughters. the whole hotel was spotless -we saw one member of staff meticulously cleaning the skirting boards and polishing the brass risers on the stairs. We would highly recommend the hotel. There isn't anywhere as nice in the area.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Dear Sarah, We thank you for taking the time to complete our survey. We are sorry for your loss, and we send our thoughts to you and your family. We are glad that you enjoyed your stay with us, and we hope that next time you choose to stay at our hotel it is under better circumstances. Thank you for your kind words about our hotel and staff. I will pass on the comments to the relevant departments. Kind Regards Nick Wilde

"50th birthday celebrations"

5
08/07/2016

booked lots of rooms for my 50th. Well what fun we had! Let us use the bar till late, may have given us the wrong room but hey ho what's a mix up between friends. Everyone was most pleased! Breakfast is fab!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to complete our survey, we are glad that you had a good time for your 50th. We take on all feedback that we are given by our guests. We hope that you stay with us again soon.

"Nice Hotel"

4
04/07/2016

Stayed at the hotel after a family wedding. Really impressed, lovely comfortable mattress, clean and a good breakfast. I saw the note about the cost of the room, we actually paid £85 which I thought was very good value.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning, Thank you for taking the time to send us your feedback regarding your recent stay here at the Manor Hotel. We take all comments seriously and strive to uphold our excellent standards and continuously improve our guests experiences. We are glad you enjoyed your stay with us, and were impressed with our rates. We price match all hotels in the area and offer discounts too for weddings and other events. So if your back in the area again, don't forget to book your stay with us. If we can be of any further assistance please do not hesitate to contact us on 01474 353100. We look forward to seeing you soon. Best Western Manor Hotel Team

"Business netwoking breakfast"

4
30/06/2016

I hosted a business networking breakfast for people from the local business community. The hotel were expecting us an a room was laid out in preparation. The environment was clean and tidy and reception staff were friendly and welcoming. The food was well presented, plentiful and smelled appetising. Service was discreet and effective. The guests were not hurried. Car parking was plentiful and the outside area clean and tidy. All in all a most successful event. Well done the Manor Hotel. Kaz Macklin Area Membership Manager Kent Invicta Chamber of Commerce

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning Kaz, Thank you for taking the time to review our hotel. Your feedback is greatly valued and we take all comments very seriously. We are delighted to hear your networking breakfast was a success and that we helped accommodate this. It would be great to see you and your colleagues again, whether for another meeting or as a guest at our hotel. If we can be of any further assistance please do not hesitate to contact us. Kind Regards The Best Western Manor Hotel

"Not worth £130 per nigh and recommended by Trip Advisor"

3
15/06/2016

Comfortable bed, lovely staff and good breakfast when we eventually got a table! The room was £130 Executive mmmm well it was in a corner of the hotel so looked out at other rooms. The vent in the room did not work so it smelt a bit damp and the cupboard did not shut properly. Then we found that coach parties arrived so we ended up eating out and I must say the recommendation by the hotel was fantastic so thank you for that. Then in the morning we wanted to be somewhere by 9am so met our relatives at 8am. This was not possible as the breakfast room was full with the coach party. Why was we not advised of this booking by the hotel when I spoke to them direct on several occasions? I would have booked elsewhere! The poor staff on shift were run ragged and I felt so sorry for them. They did there best in a very bad situation and vastly understaffed!. We of course fed this back when we left. However to add insult to injury the lady who rang me to advise that I left my phone charger behind said she could send it back to me but at a charge of about £6! What after the fiasco that morning? You have to be joking. Luckily my husband has a spare so please feel free to keep it. Also the room does not look so good in real life as on the website. Obviously the rate charged is due to Brands Hatch being near by. Sorry but we won't stay here again even with such lovely staff. I also when I booked this room mentioned that we were celebrating my husbands birthday and would like a nice room but there wasn't even a mention of this or happy birthday for my husband so lack of attention to requests too.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to give your feedback about your recent stay with us. I'm sorry your stay with us was not up to your expectations. We value all feedback and your comments have been shared with all of the team at the hotel and will be used to implement changes. We apologise that the room did not meet your expectations, however if you had reported any issues to a member of staff during your stay we would have done our upmost to rectify any problems at that time. We were fully booked the night you stayed with us and unfortunately we cannot predict what time everyone will join us for breakfast, as we serve between 8am and 10am. We would have been more than happy to reserve a table, if we had been made aware that you needed to take breakfast at a specific time. We would also like to sincerely apologise that your requests were not acted on and will be talking to our team about how we can improve for the future. We're pleased that our staff were a highlight of your stay and hope you will definitely consider staying with us again. We look forward to welcoming you back in the future.

"Great hotel. You would not be disappointed if you choose to stay here"

5
11/06/2016

I was part of a coach party of 27, staying for 5 days while touring the surrounding area. The food was very good and the staff extremely efficient and kept our rooms spotless. There was a mixed clientele of business people and holiday groups staying there but we never had to wait for service at meal times. I thoroughly recommend this hotel and you won't be disappointed

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning Ann, Thank you for taking the time to complete our survey. I'm glad you enjoyed your stay with us here at The Manor, and will come back to see us again soon. I will pass on your kind comments to the restaurant team. Kind regards Nick Wilde

"just lunch thank you"

5
11/06/2016

Really pleasant surprise. My son and I were actually staying at another hotel locally although there was no dining facilities. I had asked if they catered for non guests and they were so lovely as it was early to ask the chef if he minded cooking something for us as it was quite early for the full menu to which he agreed. Thank you so much the staff were so happy to help us and just so cheerful. Thank you

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good Morning Rick, Thank you for taking the time to fill out our survey. We're glad you enjoyed your short visit to the hotel. I will pass on to the members of staff working your kind words. We hope to see you back at the hotel again soon. Kind Regards Nick Wilde

"Clean, staff lovely, Resturant food yum"

5
06/06/2016

Hotel was in a great location, Lounge/Bar staff very friendly and helpful, food in the restaurant was really lovely and such great value for money, room was nice and clean, and very quiet. Breakfast was one of the best I have had in a hotel, cooked properly, not watering eggs, or soggy bacon, all cooked really well, would certainly recommend this hotel, and if all other Best Westerns are the same, I will pick them over others

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Good morning Tracy, Thank you for taking the time to review your stay with us here at The Manor. You feedback is very valuable to us as it helps us maintain and improve our high standards and our customers experience. I will pass your lovely comments on to the bar staff and chefs, they always like to hear when they have impressed our guests. We are glad you enjoyed your stay with us, and hope to see you again soon. Kind regards The Best Western Manor Hotel Team

"Steve oconnor"

5
27/05/2016

A group of us have been staying at this hotel now for a month at a time over the past 3 years. Every member of staff went out of their way to look after us an make us feel welcome, treated us like their own. Lovely people, great food, really comfy and clean rooms, would definitely recommend this place to anyone who was thinking of staying in the area. We will certainly be going back again. Stevo

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you Steve for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. Its been a pleasure having yourself and the others stay with us and we wish you all the best! I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

"Great hotel 5star all the way "

5
27/05/2016

Stayed here over the past 2 years whilst studying in gravesend at over 3 week periods. One of the best hotels iv stayed in the service from the staff is fantastic any problems or questions you have they will sort it out with out any problem. The hotel its self is clean and welcoming in a great location great restaurant and food is brilliant Could not thank them enough for what the me and the group i was with really recommend this hotel.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you Daniel for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. We're glad you've enjoyed staying with us and know that you especially enjoyed the night that we had a European choir stay with us! I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

"Great Hotel! "

5
26/05/2016

I have stayed here 3 times over the last two years and have to say that I couldn't fault it. Never had a problem with the room, food, or staff. They are always friendly and would definitely recommend it to anyone. Always has a lovely atmosphere around the place and staying here either on Business or a family trip it doesn't matter! Ollie

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you Ollie for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future. Good luck with your career and well done for passing all your exams!!

"Great stay, friendly staff"

5
26/05/2016

Over the last two years I have stayed here three times and I couldn't fault it. The staff are friendly and very helpful. The breakfast and evening meals were really nice as well. Would definitely recommend for a business trip or a leisure stay.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you Lewis for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. Its been a pleasure having yourself and the others stay with us and we wish you all the best with you career. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

"Short stay"

4
26/05/2016

Only stayed one night arrived about 6.30 pm cheerful whilst professional welcome the room was very clean and quiet no air con but very good fan as you are close to the A2 you can't have the windows open. Only had a bar meal but was very nice my first thought was a bit expensive but when it came there was loads.Breakfast was OK freshly cooked plenty of every thing . only one gripe they have a coffee machine self serve I can imagine at a busy time it would be a pain in the bum. Would I stay again of course I would.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. We're glad that we exceeded your expectations when it came to our food, regarding the coffee machine when we are busy we put out an extra coffee machine and pots of tea and coffee to overcome crowding. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

"Excellent"

5
26/05/2016

Such a great service, all staff members were lovely. Lovely rooms and lovely food, couldn't get enough help from all staff members. Would recommend this to anyone, wether you're on a business trip or a family holiday.

"Friendly & helpful welcome"

5
22/05/2016

We were attending a function and needed an overnight stay. Due to a tight schedule we had to drop our bags at the hotel and rush off to the function. The receptionist at the Manor Hotel was most helpful and volunteered to take our bags to our room so that we could set off. We had booked an executive room and have to say the room was very good value for money. Exceptionally clean and an amazingly comfortable bed! Breakast was most acceptable and again, everything was clean and bright. All the staff we encountered were efficient, knowledgable and most of all personable!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, we strive to make our Guest's time with us as memorable as possible. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future. Kind Regards Nick Wilde General Manager

"Afternoon tea"

2
14/05/2016

The staff was very good but the food let it down. The sandwichs was stale and dry, the scones was shop brought it's was OK. The cakes, fruit cake was dry, chocolate cake have to much coca and the lemon one was a bit wired. But we did get alot of tea about 3-4 cups each.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to give your feedback about your recent visit with us. I'm sorry that your afternoon tea was not up to your expectations. Please note that all our sandwiches freshly made for each afternoon tea, all our sausages rolls and scones are also freshly cooked. We try to encourage our guests to notify the team of any problems they have at the time so that we get the chance to rectify them, one of my team would have been more than happy to help with any problems you had. We value all feedback and your comments have been shared with all of the team at the hotel and will be used to implement changes. I hope that you will definitely consider visiting us again and look forward to welcoming you back in the future.

"Did the job"

3
03/05/2016

Edge of town location convenient for A2 but not town centre. Modern, system built, good parking, some common parts (particularly corridors) in need of a bit of decoration. Decent bar and restaurant with a better range of bottled beers than one might usually expect from similar establishments, although range of food available could be a bit more extensive. Expensive but reasonable quality breakfast. Friendly and helpful staff although found waste paper behind bin in bathroom. Room perfectly acceptable and equipped with all you need, quite quiet too notwithstanding proximity of busy road. Odd incident in the night when somehow the (supposedly) previous night's room occupier was able to swipe card and thus access into room very late and seemed surprised to find someone else in occupation. Not threatening or too uncomfortable at the time but in retrospect strange that this could happen. I'd have said 4 stars were it not for this. Does the job well enough and would probably stay again if say en route to channel ports and looking for a night to break the journey.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for your feedback - it is a vital tool for us to improve our guests experiences. I am glad you enjoyed your stay with us, minus the incident with your room. Please accept my apologies for this, there was a miscommunication between us and the previous occupier. I do hope this will not deter you from staying with us again. We hope to see you again soon Best Western Manor Hotel.

"Not good enough"

2
02/05/2016

When you pay over £90 a night for a non refundable advance booking (exec room) you expect something better than a 1980s Travelodge......unfortunately that's not what we got. So the good things - the staff were pleasant, the room service pizzas were nice, plenty of car parking and the 'cold' spread and drinks at breakfast were fine. Tea, coffee and bottled water in the room was useful. The problem was all the not so good things: * Attempted to charge us £10 a night for a cot despite there being nothing on the website that informed us of this when we booked. We even requested a cot at the time of booking which just got ignored. Can't remember the last time a hotel tried charging us for a cot! * Hotel needs a refurb, the whole feel is very 1980s with the wallpaper/tiled corridors, room furniture and decor and the bathrooms with fixed shower heads! It looks as though they've tried to update the hotel but have missed the main problem areas. * The walls are paper thin so you can hear everything in the rooms around so with a combination of lots of banging and loud drunk people arriving back after parties it wasn't easy to get a good night's sleep. The road noise from outside (and I don't think we were even on the A2 side) didn't help either. * Hot food at breakfast was absolutely horrid, the full English was a plate of grease with canned tomatoes and fried bread that could kill, might be worth telling the chef that it is possible to cook a full English which doesn't give the guests a bad stomach for days afterwards! Overall, based on the ratings I was expecting far more. I honestly don't understand all the 5* ratings. If the hotel was £50-60 a night BB then I'd understand to some extent but when you're charging the same as actual 4 star or higher hotels then you need to deliver at least the same experience as those. Haven't stayed in a Best Western for years and won't be staying at one again - sorry!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, I would firstly like to apologise for the cot not being put into your room on check in, this was an oversight on our behalf and for the confusion over the charge for the cot, as with many hotels we do charge a fee for the usage of our cots. The hotel has started a refurbishment plan which includes all areas and is on-going. I am very concerned that you felt that our breakfast was unacceptable and would have preferred you to have brought it to our attention at the time of your stay, we could have then investigated your issues as we have had no other complaints about our food for which we have won a Breakfast Award for. I am definitely not aware of anyone having a bad stomach or even being killed from it !! We are a 3* hotel and have never claimed to be anything else and our rates are very competitive with other hotels in the area of the same star rating. We take all complaints very seriously and apologise that you felt that your stay with us was unsatisfactory we hope that this has not deterred your from using us again in the future.

"Afternoon Tea"

5
02/05/2016

Have just come home from the Best western manor hotel after having Afternoon Tea, it was brilliant there was so much to eat and drink we couldn't eat it all so the waiter Valentino gave me bags to bring the rest home. Valentino was an excellent waiter who was very friendly, polite and made sure our experience was special.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Dear Susan, Thank you for your kind comments regarding your Afternoon Tea with us. We will pass your compliments on to Valentino and the rest of the team - I know he will be thrilled to hear this. We appreciate your feedback so we can keep providing excellent service to all our guests, and we hope to see you again soon. Best Wishes Nick Wilde General Manager Best Western Manor Hotel

"watch out for breakfast belittlement"

3
22/04/2016

although the stay was fine and the hotel was pleasant and modern, was horrified by one member of staff(waitress) at breakfast in morning who belittled two people in front of me regarding using a hot drink machine provided for breakfast. If I ran the hotel she would have been dismissed if I got to hear of her attitude especially to a foreign tourist

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our Breakfast Staff have been with us for a very long time and no time ever would intentionally belittle any of our foreign guests, after speaking to them regarding this issue it seems that there was some miscommunication with the guest regarding the Coffee Machine. They were concerned because of hot water being involved and were just trying to prevent an accident. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Poor food. Avoid if you have high blood pressure"

3
21/04/2016

Below average best western. Beer smelt of rotten eggs. They use a lot of salt in the restaurant. They food could be better but they use poor quality ingredients. Avoid the sausage at breakfast. I was here quite a while and they was burnt every day. If staying in Gravesend I would suggest avoiding this place. The rooms look ok. Bath taps difficult to operate with wet hands. The towels are poor quality and thread bare. There appears to be cars dumped in the car park as they did not move for the 4 weeks I monitored.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have taken on board all of the points you have mentioned in your feedback and I will look in to them for you. Please note that our kitchen staff use the highest quality fresh produce and ingredients. On our busiest days we use the servery for breakfast but we also do cooked breakfasts freshly cooked to order upon request, and one of our breakfast team would have been more than happy to cater to any requests you may have had. Please note, we do not have any cars dumped in our car park, we have regular guests who come back to us every week. We do encourage our guests to let us know of any problems during your stay so that we can try and rectify them whilst you are here. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01474 353100.

"Our weekend in Gravesend"

5
14/03/2016

Very comfortable and clean room. The reception staff could not be more helpful and all those we met were very pleasant and welcoming. The hotel is very conveniently situated for visiting the area or stopping en route to the Channel ports and Eurotunnel. We were very well looked after and will visit again

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Dear , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01474 353100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nick Wilde General Manager BEST WESTERN Manor Hotel

"Excellent stay "

5
13/03/2016

Just can't thank all the friendly staff enough for a great weekend everything was perfect. The food was great hot and plenty of it and they looked after us so well I cannot not find anything to complain about it was excellent The hotel is situated just off the A2 so really convenient for exploring Kent But we did not hear any noise from the busy road So thank you again for a lovely stay

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01474 353100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nick Wilde General Manager BEST WESTERN Manor Hotel

"Dave"

5
11/03/2016

Pleasant stay and handy for Business staff always helpful rooms clean and tidy only problem WiFi a bit slow but all in a pleasant stay. i had a evening meal in the bar and could not eat it all as it was a large meal as it was pie week the flavour of the food was astounding

NickWildeGM, Manager at BEST WESTERN Manor Hotel, responded to this review
Dear Dave, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01474 353100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Nicola Liles Sales & Marketing Manager BEST WESTERN Manor Hotel

"Very nice hotel "

5
02/03/2016

Have just stayed here with some colleagues and and enjoyed it very much. Nice executive double room, fab dinner, good selection of drinks in the bar and plenty of parking. The staff here are very friendly too, makes it feel like a home away from home.

NickWildeGM, Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, we strive to make our Guest's time with us as comfortable as possible and our staff are here to help make that happen. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

"Ideal base"

5
02/03/2016

Stayed here in order to visit an exhibition at ExCeL... Perfect location near Ebbsfleet Intl high speed train. My executive room was spacious and clean with a very comfortable super king bed. I had a couple of cheeky premium gin & tonics (nice to see fevertree tonic!) in the bar whilst watching the football and then a nice dinner in the restaurant. Staff were friendly too so all in all a very good stay and I will use again.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review. Our staff strive to make sure that all of our guests have a memorable stay with us. I'm glad that you enjoyed our Gin range whilst watching the football and will pass your kind comments on to our staff. I look forward to welcoming you again in the future.

"Premium Gin Adopter!"

5
02/03/2016

Staying at hotels can be and enjoyable experience however something that can be become cumbersome at many that are below the 4 star rating is the selection of drinks on the bar... The Manor isn't one of them! They had a fantastic selection of Kentish beers and ales and also several premium gins with Fever Tree tonics (my favourite!) which I got to enjoy! The rooms are well furnished, of a good size with a good bed ensuring a peaceful sleep. My bathroom had a nice range of toiletries too. We had dinner here (chicken stew with dumplings) which was great, good wholesome and homely food... compliments to the chef! All of the waitresses we very attentive. Plenty of free car parking for guests. The best thing about this hotel has to be the friendly staff. It is the firs time I have stayed here but I feel as though I have known a lot of them for years already. Sally the manager on the day and Valentino the Catalonian barman were very chatty and Nick the porter, a man of few words but always a big smile on his face :) All in all the stay was great, as was the price we paid and I can't wait for my next visit to the Manor!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write a review of the Manor. We are glad that you enjoyed your stay with us. We strive to make all of our Guest's stay with us a memorable one. I see that you managed to sample our new premium Gin and Tonic range which I'm happy to say has proven to be a success. I will pass all of your kind comments on to our staff and will let Nick know to keep on smiling. I look forward to welcoming you again in the future.

"looking for group visit"

5
29/02/2016

great place for a group right on the A 2 so within easy reach of the whole of Kent. Rooms are very good, clean, and all that you could want for.Bed was very comfotable water was hot, shower was excelant.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking time to review your recent stay with us. We value all feedback and pass on to all staff . We are in a great location, as you say, especially as a base for groups visiting Kent or stopping over travelling to/from Europe. We hope you return soon.

"Wedding invitation"

5
28/02/2016

We were invited to a wedding close to the hotel. We did not want to have to drive home after the wedding so booked in for one night. Instructions as to how to get to the hotel were not that clear !! How ever we eventually found it.We were shown to a large room with a large bed. The receptionist ordered us a taxi to take us to the wedding reception and to pick us up later all very friendly and helpful.Breakfast next morning was very good again helpful staff.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review. Our staff strive to make all guest's time with us memorable. I'm glad that you had a great stay and look forward to welcoming you again in the future.

"Good but need to take care of details"

3
24/02/2016

The heating system in the room not working when arrived. The room was freezing Shower temperature control not working. An slight turn was making the water to be very cold or very hot, so was not pleasant at all to have a good shower.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to leave your review, I would like to apologise for any issues that you had with the heating and the shower. We do encourage all of our guests to let us know of any issues during their stay so we can try and rectify them whilst they are here. I would have been happy to look at the heating and shower for you. I do hope that this has not deterred you from staying with us again and would like to welcome you back in the future.

"Average and outdated hotel with a bit of personality"

3
21/02/2016

Stayed only for 1 night on my business trip. Location is quite convenient close to motorway with plenty of parking spaces around. Staff on the reception was very helpful and friendly, she even went out of the reception to show the way to my room. Hotel itself shows some personality comparing to Premier inn for example, but not as good as Best Western Market Harborough on the other side. Rooms are ok size but very outdated. Carpets dirty and tired looking. Two single beds instead of double bed, no fridge and no iron + board in the room. I can live without a fridge but iron on my business trip is a must. Couldn't get my shower head working so took a bath. There was two Champions league matches that night but not even one of them broadcasting on my room TV. Wi-Fi works fine. Breakfast in the morning is quite good with nice selection of full English buffet and continental breakfast. You need to get a code to open barriers when leaving car park, don't forget to take it from reception the same like me. Not sure If I will stay again. Convenient location, really friendly staff but a bit outdated hotel with no iron or fridge in my room.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for your recent comments regarding your stay with us. We are sorry that not everything was to your expectation. Having looked into your reservation the room type chosen by the booker was a twin bedded room. We have an on going refurbishment plan in place, we are currently working on an upstairs bedroom which is due to be completed this week and another part of the hotel will begin.We don't supply a fridge in every room but we have them available if requested, along with iron & ironing boards. We have sports channels available for all guests in the lounge/bar area and either game would have been available to watch as well as a bar special meal ! It is always best to ask reception or a member of the team for anything you require. We do hope you will consider returning to stay with us again to give us another chance to provide you with a superior guest experience.

"VERY GOOD"

5
18/02/2016

had kingsize room - staff extremely helpful and friendly. nothing too much trouble. maybe softer pillows is the only thing i'd suggest. inroom wifi v good. hotel amentities smart and clean. didn't eat in restaurant- may do next time!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write a review of your recent stay. We value all feedback and use it to improve for future guest experiences. We do have a pillow menu in place for superior rooms, however had you mentioned your preference to a member of staff we would have happily changed your pillow. Next time you stay mention your pillow preference at the time of booking and we can organise for it to be in your room for your arrival. We look forward to welcoming you back soon!

"BEST WESTERN MANOR HOTEL, GRAVESEND, KENT"

5
02/02/2016

Pleasant, small hotel in convenient location directly off the A2 ideal for all coastal /Dartford Tunnel/M25/London journeys. Pleasant rooms and most helpful staff - good all round value for money. We would definitely recommend this hotel to others.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking time to review your recent stay with us. We look forward to welcoming you back again soon!

"Family Party"

4
17/01/2016

On the 15th January2016 we had a 5oth birthday meal for about 25 people which was being held at the Best Western Manor Hotel,Gravesend, so we decided to stay overnight.The meal was first class and staff were very helpful and friendly,nothing too much trouble. Found all the staff the same from when we checked in to checking out.Rooms were very clean and beds comfortable,plenty of choice for breakfast.Downside our bedroom needed up dating but still comfy.

"Seen much better days"

3
10/01/2016

I stayed here for two nights on business. The reviews that I checked first did not seem too bad. I must say that I did receive a warm welcome on arrival on a Sunday evening and was able to order a sandwich from room service which came quite promptly and was acceptable. The hotel though is looking quite tired and my room was the same. I was given a room at the side of the hotel and though was near a busy road was quiet. The furniture and fittings were just as tired as the rest of the hotel. The bedding was clean on inspection but I think the pillows could do with replacement. The bathroom was very small with soap and shampoo in separate pump action bottles standing on the side. Though a minor point it is not very nice handling these bottles used by many guests and with labels that have clearly been in the shower and turning soggy. I am not at all sure how clean the carpets were. This hotel attracts lots of workmen, I saw a few in dirty overalls and boots. I understand that these men are working and that they do get dirty, but to then walk into hotel rooms with their dirty clothing on, as I saw, makes me wonder. Breakfast on the Monday was ok. There was a lack of fresh fruit, only tinned on offer. My breakfast was cooked to order and was nice. The next day was different. The hotel by now was much busier and it felt more like a glorified canteen. Self service, no fresh fruit and tinned tomatoes on offer, I have not seen these in hotels for years. On the plus side, location is good, just off the main A2, good car parking and free wifi. If you are in the car park though be careful, there were lots of vans there straddling parking bays. I have marked this hotel as being average, it is at the lower end of that but not bad enough to be poor in my view. Most staff were friendly and helpful.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, I am glad that overall you enjoyed your stay but understand that there was a few issues which I would like to address. The hotel has an on going refurbishment plan which includes the bedrooms which we still have a few to complete. I have checked the Soap and Shampoo bottles and the labels are part of the packaging and will not come off or get soggy when wet. As mentioned in our Breakfast Menu we do offer Fresh Fruit and our Breakfast Team would have been happy to help you with any requests. I do hope that any issues you had will not deter you from using us again and look forward to welcoming you in the future.

"Another great stay"

5
01/12/2015

We have just had a great week in the Manor hotel. Manager and staff are all lovely. Breakfast always good , Pat and Fran are just the nicest ladies. They work very hard. Reception staff helpful and always smiling, Nick and Danny the managers are really very nice. This is a good clean hotel,we stay here twice a year. Rooms are very nice the towels are changed and everything is clean every day.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, we are very glad that you enjoyed your stay with us again, our staff strive to make all of our guest's stay a memorable one. We look forward to welcoming you again soon.

"Fantastic family room!"

5
18/11/2015

We had a really lovely stay before boarding our train to Paris for a holiday over half term. The family room we booked was perfect, it was a really large room with a divider between the "parents room" and the "children's room". Both areas had TV's in them that could be watched independently. Usefully, breakfast opens at 5.15 and my two eager children were the first through the door - the staff were incredibly accommodating and patient with my two excited children (and equally excited parents). Our taxi arrived (pre-arranged and paid for as part of the deal) within plenty of time for our train and we left our car at the hotel for the week - to be picked up on our return. This was a delightful start to our holiday and one we will definitely be doing again!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for your feedback regarding your recent stay. We are pleased that everything was to your expectation and satisfaction. We look to welcoming you and your family to stay again soon!

"Very Good"

4
08/11/2015

Nice clean rooms, friendly staff, good food. Convenient to Motorway network.WiFi sometimes a little bit temperamental. If you have an early start they will do a continental breakfast with fuss. Close to motorway network

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking time to review your recent stay with us. We value all feedback and use your comments to improve the guest experience for the future. Continental breakfast is always available for guests wishing to depart early morning before our breakfast buffet is served. We do hope to have you stay with us again soon.

"Best Western Manor Hotel, Gravesend, ENGLAND"

5
26/10/2015

The best Best Western I have stayed in to date. Quality of food great & good value, friendly team & willing to support where possible, accessibility great with ample parking, cleanliness of room & bathroom also very good. Only room for improvement was the mattress, although comfortable, it dipped on one side with wear.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for leaving a review of your stay with us. I have passed all of your comments onto our staff who strive to make all of our Guest's stay a pleasant one. I am glad that you have enjoyed you stay with us and look forward to welcoming you again in the future.

"Nice stay"

5
25/10/2015

Stayed for 2 nights, nice spacious room, clean and tidy with all amenities required for a short break, firm but comfortable bed, a good nights sleep. Staff were all very pleasant and helpful. Breakfast was very good with a wide selection to suit all tastes and dietary requirements. Very nice reception and bar / lounge area. An excellent stay, would throughly recommend this hotel if you are looking for a short break.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, all of our staff strive to make all of our guest's stay a memorable one. I am glad that you enjoyed all aspects of your stay with us and I look forward to welcoming you again in the future.

"stayed for wedding lovely"

4
20/10/2015

had a great experience here for friends wedding and stayed the night lovely clean room and beautiful breakfast too lovely staff all round would stay again but a bit ignorant as only live down the road

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write a review. We value your comments. We a glad that you had a great time attending a wedding and staying over. Even though you are local to the hotel we are always happy to see local people enjoying a meal in our restaurant or a drink in the lounge! We have lots of local residents visit each year for our Christmas Parties and Christmas Fayre Menu. We hope you will come and visit again soon!

"Visit Thursday 15th October"

4
19/10/2015

I was a bit twitchy about visiting after reading the review about the Shower, staff, food noise etc. I think I was in a different Hotel. Staff were friendly, Rooms fine, food good. However, on the Shower he does have a point, it it is less than useless! I checked the water pressure on both hot and cold it is fine. Then I spotted it!! the Economy Water saving Shower head! It could be an Eco Camel, we tried one at home and were not impressed. So you can save the Polar Bears and not use much water but the Guests ain't impressed. The other little gripe is the bathroom Fan run times were far too long. In Premier Inns etc they have them set to go off very quickly when you have turned them off. So apart from these 2 gripes, it is a good place to stay.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for your review of your recent stay with us. We value all feedback and use it to make improvements and for training to ensure all future guest experiences are pleasant ones! With regards to the shower head - we have a silver award for our environmental policy from Green Tourism, and these are the recommended shower heads. Our maintenance team will look at the bathroom fan timings. We do hope that you will return to stay with us next time you are in the area.

"great stay"

5
14/10/2015

we booked this at short notice and was very happy. was greeted by two lovely staff who couldn't do enough in helping to make sure everything was in order. left my phone charger at home and one of the staff came up to our room with one for me to use. our room was very nice and comfortable lovely bathroom clean and fresh.only complaint was some inconsiderate guests who thought it would be good to talk very loudly at 3/4 in the morning and banging there doors.i did mention to reception staff next morning and a couple more guests had mentioned it also. with this in mind it did not spoil our visit. breakfast was lovely plenty to choose from very hot and very helpful staff. sorry didn't get names.overall our stay here was very pleasant.would definetly stay here again

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for your feedback regarding your recent stay with us. We are pleased that you had a pleasant time (apart from the inconsiderate guests!) We look forward to welcoming you again soon.

"Taking average to a new low."

2
25/09/2015

They would be better having automated check in as the machine maybe happier than the staff. The rooms are very average. The problem is the road noise - the windows don't seem to close properly. The bathroom is a typical sized cheap hotel bathroom but this one had a really bad shower. The water pressure gave a little trickle of a shower. The bed was ok but as there is no air conditioning, no way to control the heating that was on, and the road noise too high to open the window, you may need to sleep on top of the bed to try to cool down. I suppose as the window was not doing much as a sound barrier then I should have opened the window. All in all, not a great place to stay as it is in dire need of an update....and a good clean. The carpets throughout the hotel are stained - horrible. At checkout - the key was taken and the receptionist said 'thanks'. Nobody asked how things were or how was the stay so taking that the check-in was as impersonal as the check-out I figured why waste my breath telling them how bad the room was. I just won't stay here again.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write a review of your recent stay with us. We value all feedback and use it to improve future guest experiences. I am sorry that your stay was not satisfactory, and somewhat surprised that you did not experience the pleasant and friendly reception team as many other guests have. As you were not satisfied with the room you were allocated, a member of staff would have happily tried to solve your issues by offering you an alternative room at a different part of the hotel they could have also offered a fan to aid cooling the room or even turned the heating off. It is always best to communicate your disappointment at the time of your stay to give us the opportunity to provide a better experience. We have an on going refurbishment in place and the majority of bedrooms have been completed the rest will be refurbished over the next few months along with major changes to other parts of the hotel. If we had been made aware of your shower pressure we could have had our maintenance inspect it. Unfortunately giving you felt it would be a waste of breath mentioning to the receptionist on check out we have been denied the chance to show you how helpful and understanding the staff are at "the Manor" we are sorry that you do not wish to return as we would love to have you return to stay and be given another opportunity to provide a better experience!

"Lovely discovery!"

5
23/09/2015

Stayed here last weekend whilst on a coach tour of London sights. Lovely and clean, well decorated and the food was good, particularly the breakfasts. Most outstanding, though, was the staff. So kind, friendly and all willing to go the extra mile. For a 3 star, this was so unexpected, not to say unusual and deserves a higher ranking. The teamwork amongst them was self-evident and it created a good atmosphere. Although it's a bit of drive into the city, am told that it's only about 17 minutes train ride in. Will definitely be back to use as a base to tour the Kent area and when visiting London, the prices there are getting too prohibitive. Lovely experience!

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We are very pleased that you enjoyed your coach tour choice of hotel. We value all feedback and pass on to all staff.

"Clean and comfortable hotel."

4
20/09/2015

Spent a night at the Manor Hotel on a business trip.The staff were all friendly and helpful. The room which was a twin was clean and comfortable. Food in the restaurant was nice but the choice on the menu was somewhat limited.Breakfast was good with plenty of choice. My only two real complaints would be the shower in my room (51) would not maintain a constant temperature ran hot and cold. Also there was some piece of plant or equipment which periodically came on during the night causing a vibration through the wall of the room behind the bed head. This woke me up a couple of times through the night. That aside this is a nice enough hotel.

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank your for taking the time to write your review. I would like to apologise for any issues that you had whilst you were here, we do encourage all of our guests to let us know of any issues whilst they are here so we can try and rectify them during their stay. I do hope that you will return in the future and I look forward to welcoming you again soon.

"Lovely "

5
20/09/2015

What a Lovely hotel, helpful and friendly staff behined reception and the bar the food is delicious lots of room for parking and all for a reasonable price the rooms were spotless clean and the beds were extremely comfortable defiantly recommend

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for your review, I am glad that your enjoyed your stay with us as we strive to make all of our Guest's stay a memorable one. I look forward to welcoming you again in the future.

"Very good "

5
14/09/2015

Very pleased with the room and all of the staff were very helpful Well priced and the breakfast was good as well Altogether very pleased would definitely return Joined their rewards system which seems a good idea No fridge I the room which is the only bad thing I can say but didn't say there was one but would have been nice

NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, I am glad that you enjoyed your stay, for future reference we are able to provide a mini fridge they are available on requests from Reception. We strive to make all of our guests stay a memorable one and look forward to welcoming you again in the future.