habitación 1
habitación 2
habitación 3
Código ventaja

Best Western Thurrock Hotel, Thurrock

2.5/5  - basé sur 446 notations.
Ship Lane, RM19 1YN, Thurrock, Great Britain - Ver el mapa
Best Western Thurrock Hotel - Vista Exterior El Best Western Thurrock Hotel se encuentra en el centro de Thurrock. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Disfrute de una cálida bienvenida en el moderno hotel de 3 estrellas Best Western Thurrock Hotel de Essex. Este hotel está situado a la salida de la M25, cerca de las ciudades de Thurrock, Grays, Purfleet, Tilbury y Dartford. Desde aquí también contará con la mayor comodidad para explorar la costa norte de Kent y las deslumbrantes atracciones de Londres, así como para ir de compras a Lakeside y Bluewater. Nuestras 66 cómodas habitaciones con baño, entre las que se incluyen habitaciones familiares, cuentan con artículos de tocador, bandeja con productos de cortesía, televisor con pantalla plana y acceso gratuito a Internet Wi-Fi. Nuestro restaurante a la carta y el bar y salón sirven suculentos platos y bebidas, mientras que el patio y el espacio ajardinado proporcionan un fantástico lugar para eventos privados o para tomar una copa en verano. También ofrecemos servicio de habitaciones si desea tomar un tentempié en la cama. Si desea disfrutar de una inolvidable experiencia nocturna en Essex, aquí podrá asistir a nuestras magníficas veladas de cena con representación de misterio o a las actuaciones de "Del Boy" y su banda en el Only Fools con cena de 3 platos. Nuestro eventos de entretenimiento son perfectos para despedidas de soltero, fiestas de oficina y celebraciones de cumpleaños.

Best Western

Thurrock Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Bar-salón
    Bar-salón
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
Ver más Ver menos

Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 449 huéspedes
NOTA EMITIDA
Excelente
68
Muy bueno
77
Normal
95
Malo
87
Pésimo
122
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
87
De negocios De negocios
130
En familia En familia
90
En pareja En pareja
98
En solitario En solitario
14
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Relaxing Stay"

4
28/11/2018

Staff very friendly. Hotel and room recently renovated. Very clean and comfortable. Food in restaurant very good quality. Had quite a long wait for evening meal to arrive. Quality and range of food for breakfast was very good, although had to wait for certain items to be replenished. Overall, extremely pleased with our stay.

"Can't complaint at that price point! "

4
27/11/2018

For less than £40 It would take something pretty drastic to complain. Even with that in mind my stay was rather pleasant. Everything you would expect from a middle of the road hotel. Free plentiful parking, swift and friendly checkin, sizeable comfortable room and late opening quiet bar. All this a stones through from the M25 and close to a village type high street with all your conveniences. If I was to say one bad thing, the windows are acoustically very poor. They didn't close properly and could do with some attention. I was tired so no issues but may be problematic for light sleepers being so close to the M25.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we are very happy that you found us value for money . We hope you will come and stay again soon .

"Please read"

5
23/11/2018

Superb experience as always a lovely time staff are always willing and helpful. The restaurant food is lovely with a nice choice with out being to much. I stay regularly at this hotel I have never had a bad experience.

"Friends party "

3
20/11/2018

Nice looking hotel on approach. Handy position just off motorway. Nice large room, but bed quite small for two. No heating on and no hot water in the morning. Breakfast average, staff very young and inexperienced. It is the sort of hotel you try once and only once. Cheapish at £70 for a double room with breakfast, byt compared to hotels I have stopped in, in Italy, very expensive. Not recommended I'm afraid, better Premier Inn close by.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review .we apologise that we did not meet your expectations, we have got a young team that also includes experienced staff . I will pass on your comments to ensure we can learn from them .

"Never write reviews but this was awful"

1
19/11/2018

As there was no reply to my formal complaint.. We were without hot water on night of a function which took 45mins to sort out only sufficient for one person to shower. Following morning... no hot water!!! Phone calls to reception ignored. Upon check out the young and inexperienced receptionist said this was because she herself was in the boiler room trying to solve the problem! UNACCEPTABLE treatment and use of staff. No management presence - avoid, avoid, avoid!!!!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave a review , we apologise for the problems you occurred with the Hot water ,unfortunately their was a fault with the boiler that was out of our control and the team tried their upmost to fix it , we have since had a heating engineer attend and fix the issues .

"Please change the chef"

2
13/11/2018

Room and front of house team amazing ,especially David, Callum, Dee and Robyn, it was only there professionalism that stopped us leaving, we stayed for two nights, for business but the catering was abysmal, first evening we were given an extensive menu, once we chose we were told sorry the chef said we only have soup and roast ,as ' we have no food we need to go shopping tomorrow !!!! We opted for soup and roast as we travelled 4 hours, the soup was cold ,we sent back , the roast was left over from lunch was warm at best, we sent it back, we gave up and paid £5.20 for 2 packets of crisps and a bag of salted nuts, breakfast on both mornings even though the dining room was empty we had to ask for ,side plates for toast, tea bags, butter,cutlery, no cold meat,cheese,or pastries as advertised, dinner 2nd night, we both had pate to start which was nice, I then had 2 hairs in my main and my husband's chips were cold, we finally sent meals back and gave it up as a bad job, yes we were refunded but that is not the point, I feel so sorry for the front of house team, who try so hard, the catering team are letting the hotel down, do not recommend,

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we have addressed these issues with our chefs to ensure this does not happen again ,on Sundays we offer a carvery until 3pm then after we have a full lounge menu available with burgers ,sandwiches ,pizza's and many more items .

"Business Trip"

5
07/11/2018

Just wanted to say another great stay, thank you Molly for the upgrade. I just love the place nice caring and friendly staff, easy to get to and parking is free, ideal for my business trip. I always call them first and they always manage to find me room make my stay enjoyable. The rooms are very nice and clean the new beds are so comfortable and large Samsung LCD screens. Also the breakfast food is quality and cooked prefect to my liking thank you Wendy.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , we have spent a lot of time to ensure all the improvements we have made to the hotel has a positive impact on the guest stay with us , I am very happy that you like the new beds and the breakfast buffet, we look forward to welcoming you back again soon .

"Awful."

1
03/11/2018

We arrived at 4:40 approx. Our room was meant to be ready at 2. We arrived and waited 2 and a half hours for our room, then we finally got into the room and it was covered in flys!!!! The cleaner opened the window twice and let loads more in. And we still got charged full price!

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us some feedback ,we apologise for the inconvenience caused , we hope that you was satisfied with the room move to the executive room along with the complementary drinks.

"Christmas shopping"

5
22/10/2018

We are visiting from Norfolk for some serious ore Christmas shopping and decided to stay overnight. The thurrock hotel is definitely worth a stay. The rooms are very clean, quiet and well equipped . The restaurant run by David and his team was a bonus. Always staying here

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a lovely review , we hope you enjoyed your Christmas shopping and hope to welcome you back again soon.

"Visiting Essex "

5
22/10/2018

The restaurant run by David was excellent . An unexpected pleasure of lovely fresh food and very pleasant staff. The executive rooms are big with lovely spacious bathrooms. Easy parking and surprisingly quiet location to be so close to the motorway Thoroughly recommended

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the tiem to leave us a review , we have recenetly updated our bedrooms along with our restaurant menu , we hope you will come and stay again soon .

"Cheap and simple "

3
22/10/2018

Stayed here as was attending a party in the garden suite. The main issue was spending 10 minutes trying to find someone so we could check in. The even seemed to go without a hitch. The bar staff were quick, however appeared a little inexperienced as to what drinks should be served with lime (corona) but I'll forgive that! The room was clean and tidy and a reasonable size. The water pressure seemed to come and go and took a long time until it run hot. The next morning I was woken by housekeeping knocking on doors shouting “housekeeping” at 8.30am and then kept awake by an abundance of slamming doors. No do not disturb signs available to hang on door. The kettle was faulty. After 10 minutes I realised the kettle was still boiling, creating a lot of steam and when I went to used it, I burnt my hand on the handle. But the room was quite cheap and good value for money

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for the review , we will look into the problems you had to ensure they don't happen again ,we have just finished updating our bedrooms so are very pleased that you found us good value for money .

"10th wedding anniversary "

5
20/10/2018

We have just celebrated our 10th wedding anniversary at the Thurrock hotel. We hired their Garden suite and had around 100 guests. I must say that the staff were very helpful, friendly and accommodating they helped make our party run smoothly and enjoyable. Their were a few ‘niggles' before hand but when mentioned the staff were supportive and dealt with them immediately. I would definitely recommend the Thurrock Hotel to anyone planning an event. The bedroom we had was lovely, clean and well kept.

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
We are very happy that you celebrated your 10th Wedding anniversary with us , it was a pleasure to have you at the hotel.My team said that your family and friends were a delight to serve and had a great time, we hope to welcome you back again soon .

"Highly recommend "

5
20/10/2018

Always welcomed at Thurrock hotel. I stay here most weeks for work and always get good service. A massive thankyou to Wendy for making me a butty and a brew after I missed breakfast! Much appreciated :)

ThurrockGM, Manager at Best Western Thurrock Hotel, responded to this review
Thank you for taking the time to leave us a review , I will ensure to pass on your kind comments to Wendy and look forward to welcoming you back again soon .