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Best Western Plus Hotel Orange County Airport North, Santa Ana

4.0/5  - basé sur 634 notations.
2700 Hotel Ter, 92705-5602, Santa Ana, United States - See map

Located in central Orange County, near the Orange County Airport, this Santa Ana hotel offers something for everyone, plus a great location and rates. Stay at this Santa Ana hotel to enjoy the best Orange County has to offer. Families will love visiting nearby Disneyland® Resort. Sports fans will enjoy being near baseball games at Anaheim Angels Stadium. Shoppers can indulge in retail therapy at area shopping centers, including South Coast Plaza Shopping Center, Fashion Island Shopping Mall and the Outlets of Orange. And everyone will love being just a short drive from soaking up the warm sun at Newport Beach, Laguna Beach and Huntington Beach, the choice is yours when you stay at the Best Western Plus Orange County Airport North. Plus, with easy freeway and interstate access, guests can explore popular Southern California attractions all located just a short distance from this Orange airport hotel. After an exciting day exploring Orange County, head back to the Best Western Plus Orange County Airport North to rest and relax in a cozy guest room that’s complete with cable television with HBO® and free wireless high-speed internet access and 100% smoke-free. Other amenities at this hotel in Santa Ana also include a complimentary hot breakfast each morning, an outdoor heated swimming pool and hot tub, on-site exercise facility, guest laundry and shuttle service to John Wayne Airport upon request, located just two miles away. For those staying here on business, this Orange County Best Western offers full business services, meeting room facilities that can accommodate up to 50 people and a close proximity to area business and banquet needs, including the Irvine Business Park, Anaheim Convention Center and more. University of California Irvine and Irvine Valley College are also just minutes away. Ready for an unforgettable Santa Ana, California hotel stay. Make your Best Western Plus Orange County Airport North reservations today and save!

Best Western Plus

Hotel Orange County Airport North

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 625 guest reviews
NOTE ISSUED
Excellent
236
Very Good
214
Average
97
Poor
41
Terrible
37
REFER TO NOTICE
Business Business
179
Couples Couples
106
Family Family
237
Friends getaway Friends getaway
31
Solo travel Solo travel
45
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very nice Hotel"

5
29/07/2018

The Room was nice and clean, the staff were very friendly, the breakfast was delicious and the over all experience was great. I was offer a room with a parking space right our of the door with was definately a plus.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for the review, we are happy you enjoyed your stay and the room! Hope to see you again!

"Exceptional stay"

1
25/07/2018

The Best Western Plus Orange County Airport North, is a quality hotel, with excellent service and very clean and updated rooms. Highly recommend staying at this location for a great experience. The breakfast has a very good selection and quick service. Also a good selection of self serve food and drinks. Their shuttle service is very prompt and very nice shuttle divers. The check in service is excellent.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you very much for your positive feedback. I think you may have score us incorrectly as it shows only 1 star out of 5 star and your review is positive of your stay.

"Still Our Favorite Hotel"

5
22/07/2018

We have reviewed this property in the past and had occasion to stay there again. A lot has changed since we were there last, before our retirement, three years ago. The lobby, rooms, furnishings, flooring, window treatments etc. have all been updated. A lot can be said about a hotel whose staff remains the same-e.g. the front desk has had the same outstanding staff in the over 15 years we stayed there, twice monthly. The room is always quiet, clean, comfortable and has all the amenities of home. The breakfast is always hot and cooked to order. Service is always helpful and friendly. We have stayed in luxury hotels all over the world, and although this is a mid-range hotel, it rivals luxury hotels in attitude and comfort. We have, from time to time, stay at Best Westerns elsewhere in the U.S. and each time, we left comments to Best Western corporate that they should use this property as a model for emulation.

"Great Experience"

5
20/07/2018

Place is really nice. Staff very kind and professional. Very clean. Sitting in a very nice area and only like 15 minutes away from Disney. If ever decide to come definitely will make my stop atbthis Inn.

"Great Santa Ana stay"

4
04/07/2018

We stayed for 11 nights as part of a sports team and was fully accommodated by Huy and his team. They went out of there way to make us feel comfortable. Self coin operated laundry, free parking and breakfast included made this stay memorable for the team. The rooms are serviced daily with good showers over a bath and very clean. The pool and spa were well ultilised. Thanks again for the amazing stay

"Great Airport Stay!"

4
21/05/2018

If you need an overnight adjacent to SNA (Santa Ana, Orange County/John Wayne Airport) and if the price is right, book here. The draw on airport hotels is location and therefore not particularly unique. What you're likely looking for is a good clean room, reasonable price, and if possible a nice breakfast included. This BW Plus has all that including made to order eggs for breakfast ??. And if you need it, a ride on the hour to the airport. Yes, there's a nice pool and courtyard area.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for your detail and helpful review of your recent stay with us. I am happy you enjoyed your stay with us!

"Great location"

4
02/05/2018

When we come to Orange County, we always stay at this hotel. Great location, good value, friendly staff. Carpets in rooms replaced with wide-plank vinyl flooring; clean! We always get a room on the third level at the rear of the hotel. Quiet and comfortable.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for the review, we are happy you enjoyed your stay with us!

"Great Breakfast"

4
29/04/2018

The hotel itself is clean and well maintained. The Rooms were nice but the TV remote did not work. The best part is the cooked to order breakfast. Ham an scrambled eggs with hash browns, very good. I'll be back.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Hotel Management is a Fraud"

1
24/04/2018

Kindly do not select this hotel for your stay. Management is notorious, will surely accuse you of breaking something in the room and forcibly charge you thousands of dollars. Please please stay away and never ever stay here

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Hotel has thoroughly investigated this incident, hotel verify with housekeeping who clean and serviced the room that they confirmed that damage occurred during your 6 night stay with us. Housekeeping supervisor confirmed before you had checked into that specific room, there was no such damage to bathtub/shower. You as guest also did not inform hotel of any such damage while you stayed in the hotel room for 6 nights, as our housekeeping supervisor inspected room on your date of check-out. Why as a guest you would not report such severe damage to shower while you were in house during such a long stay with us? This conclusion can only be that you were responsible for this damage to the bathroom tub. The size and extent of the damage was very noticeable, hotel will need to replace the entire shower/bathtub along with labor to re-tile, re-grout and redo that entire bathroom area, which is why the cost is so much.

"Late Night Rest Stop"

4
24/04/2018

We needed a room last minute for a birthday party that turned out going longer than expected and on short notice this turned out to be an all right pick. The room itself was a standard Best Western... not bad, but not great. Everything worked and was clean. The one thing that stood out over other Best Westerns was that they had a "cook to order" breakfast where you could choose three options from a menu and they actually gave you a number and brought it to your table when it was done. We would stay here again, but not go out of the way to do so.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Overnight on april 3, 2018"

4
06/04/2018

Counter staff is very helpful. The hotel has convenient location and adequate amenities. I like the breakfast. The comfort of the bed may be improved, however. It generally offers a good value to your money.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Nothing special"

3
01/04/2018

Checkin wasn't the best however breakfast made up for it. Good location with bunch of hotels around. Rooms were fine however I have had better Best western experiences. I wish I had some more time around

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Beware Of False Charges and accusations of Smoking"

1
27/03/2018

This Hotel was booked for my by our travel agent as it was close to the airport and I did not have a car for the night before my flight the next morning at 8:05AM. I needed airport transportation in the early morning on 11-2-17. I checked out at approximately 2 hours before my flight or around 5:37 am that morning and handed my only card key to the person at the check in counter of the hotel. The time was clearly marked on my check out receipt that I checked out at 5:37am. The bill on the receipt was for the amount of $114.87 for the night with taxes. At the time, all seemed fine as I made my way to the airport. It was only after a couple of weeks went by that I was notified by accounting that my receipt was different than the actual billing to my credit card by exactly $300. The bill I thought had to by a typo since the new bill of $414.87 was exactly $300 more. It had to be a typo on the credit card billing machine at the front desk I thought. After calling the front desk trying to inquire about the mistake in billing, I was told by the manager (Lets just call him David) that the additional billing was correct and that I had been charged for smoking in the room. Since I am highly allergic to cigarette smoke, this was an absurd claim! I said there must be some mistake as I have never smoked in my life! He then said that someone in housekeeping caught me red handed in my room smoking in that room at 1pm on my check out day of November 2 2017. I told him that could not be correct because I had checked out that morning at 5:37am and could prove that I was at the Denver Airport at the time that his claim of Housekeeping catching me smoking occurred.... Then David's story accusation changed to "Well it was your roommate then!" I had no roommate as I was on a business trip and my company books only 1 person to 1 room! Well, at this point, it was fruitless to argue with this fraudulent person. I went onto trip advisor and found that this had happened to another person who had stayed at this hotel as well at least once so I could see a pattern here with smoking accusations as well as billing for days folks had not stayed there. I collected all the data and disputed the charges and we were finally refunded the over charges after 3 months from the credit card company. I would never recommend staying here to anyone. If you do so, you may be putting yourself at risk. Check your credit billings and make sure they are the same amount as your receipts if you are forced in staying here.... I don't write up very many bad experiences but when I see fraud and deceit, I feel I should warn other people of my experience.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for your comments, I have checked and confirmed with housekeeping supervisor and they confirmed that someone smoked in the room, and we are 100 percent non-smoking property and our property does charged for smoking in the room.

"Great deal"

5
17/03/2018

This hotel was a delight. The grounds are lovely, the rooms clean and fresh and modern and the cook to order breakfast wonderful. Beds were comfortable, too, and the room rate was amazing considering it was greater L.A.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Must stay"

5
11/03/2018

The best hotel. Every single time I come to Cali this is my go to hotel without hesitation. The staff is great. The breakfast is great. The rooms are so nice and bed is comfy. The small weight room is a small weight room but it does the job of staying in shape while on your trip.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Good service and great location"

4
19/02/2018

1 minute to freeway 55, and 17 minutes to Little Saigon town. Love breakfast with many choices, and great service. Ample parking space. Without the noisy of air condition unit then I should able to give 5 stars.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Good choice"

4
19/02/2018

This is a good choice for the price.. fast checkin/checkout, free parking, free hot breakfast, free shuttle to/from airport (10-15 wait), fridge and microwave in all rooms.. what more could you want! Pillows are really small, and housekeeping doesn't clean the rooms daily (not sure if you have to tell them too). Stayed in room 326, same bldg as main lobby so it was convenient. It can get a bit noisy (i could hear kids/adults yelling something about breakfast from inside my room). Need more seating in breakfast area. About 20-25min to Laguna Beach. Otherwise i liked this place, good value.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Great costumer service "

5
13/01/2018

Stayed here with my bf for the weekend. Checked in around 9pm. Fast and easy check in. Around 1am i needed to pick up my bf at the airport. When we arrived at 1 45am we had 6 luggages, and in the 3rd floor. We thought it was gonna take us a long time to settle in. But at night they have security. And Fernando (if i remember correctly) help us with all the luggages. We really appropriate it after a long flight. We would recommend this hotel to anyone, thanks to the entire staff for making it pleasurable.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Aways Nice Staying Here"

5
08/01/2018

I have been coming here for years and the rooms are always clean, the staff is awesome and the rate is always reasonable! Thank you Best Western for always taking such gapped care of me when I am in town. Cheers, Pat

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"pissed off customer"

1
07/01/2018

my experience is terrible especially at this best western I'm receiving complaints just for walking around my own room, the hotel staff like to grip about it as well, this has gone on for the better part of a week and the fact the people below me can here my feet hit the floor is their own problem not mine, I'm going to recommend the same thing to everyone I meet, never use a best western hotel ever again, especially this one. I am also calling my place of work and telling them about this experience as well so they never make the mistake of putting any of their employees in this awful experience ever again regardless of state.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your comments and feedback. We will use this to help improve our services.

"layover in santa ana"

5
02/01/2018

needed one night before early morning flight with family of five, weren;t able to use many of the amenities, but will remember this hotel next time we return! Clean, large rooms, fit our family size and budget

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Don't stay here if you actually want to sleep or value quiet"

2
29/12/2017

Neither the ceilings nor the doors and walls are insulated. We constantly heard every footfall of the people in the room above us and I could hear word for word conversations of the people in the room next to us, plus their baby screaming off and on in the night and morning. What they call a “desk” is barely wider then a single chair so do not plan to do any work in these rooms. Not to be a downer, if you are a family and/or don't mind noise, the beds were moderately comfortable so if you are a family with children this probably would be a good place for you. The room was clean, and when the Kleenex ran out after only a few Kleenex, they were quick to bring me more. Quick freeway access and central OC location in a decent part of town. Could be closer to a Starbucks, but that's just me.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Best Stay"

5
29/12/2017

Everything about this place was fabulous. Centrally located to everything in Orange County. Service was exceptional. The room was remodeled and everything looks sparkling new. Full hot breakfast was delightful. I can't say enough about the service here. They took care of everything. Thank you Best Western. https://www.tripadvisor.com/ShowUserReviews-g33043-d78047-r550058405-Best_Western_Plus_Orange_County_Airport_North-Santa_Ana_California.html#

"Good clean hotel, centrally located"

5
29/12/2017

This hotel is located approximately in the center of Orange County, a good choice if you are planning to visit several parts of the county. The room was clean and it looked like some thought had gone into making it easy to thoroughly clean: hardwood floors, stone tabletops, clean remote. The rooms have limited soundproofing so other guests can be noisy.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"corporate not for vacationers"

2
25/12/2017

rushed feeling. Arrived at night late. Needed to slepp in. Looking forward to breakfast in the morning but it was over at (:30 am. No food left out. Maid came early and knocked on door looking like why aren't we out yet. Manager at front desk upon check out couldn't care less about our experience. Never even responded to my issues.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Whose in charge?"

2
20/12/2017

Our usual Best Western quality of care was sadly lacking in this location. At checkin the floors were not properly clean; despite daily maid service, they remained so over the next two days. I literally had to gather the garbage into plain site for it to be taken out. At checkin I found the air-conditioning unit disconnected. The service man told me that they often turn units off in unoccupied rooms. One bedspread had an obvious stain on the cover. The beds, though freshly made up the next day, still carried the stain. And again the following day. I wrote the manager upon checkout and got an auto-response thanking me for the survey; zero comment on my listed shortcomings. It was a strange experience as we've always enjoyed BW in the past.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services. Hotel will speak with housekeeping staff to make sure they follow up with daily maid service for all rooms to ensure all guests get the best service available while staying at Best Western.

"Best Breakfast"

4
18/11/2017

The hotel is clean and the staff seemed to be friendly but the best part is the hot breakfast that comes free with your stay. They have certain 4 different options to choose from each morning that you order and they prepare and bring to your table. Besides this, they also have the bagel, cereal and juice like other hotels.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Good for the money"

3
13/11/2017

We picked this hotel for a Disneyland Stay. It was conveniently located right off the freeway and we could jump in the carpool lanes on all freeways and get to Disneyland in about 15 minutes. The weekend we picked was a busy one, so everything closer to the park was at least $200 a night. This one was closer to $100 a night and for the short drive, it made a lot more sense to do this, than to spend an extra few hundred that we could put towards food and souvenirs. The front desk staff was super helpful when we checked in. Quick and efficient and gave us great directions and advise on the carpool lanes to make our drive each morning to the parks super easy. My husband had the breakfast only one day at the hotel and said it was your typical crappy hotel breakfast so we ended up eating elsewhere the other days we were there. So I wouldn't factor that into the value of the hotel since we still ended up going off site for breakfast 2 of the 3 days we were there. We had an issue with the sink when we got up the first morning but my husband told the front desk and they had it fixed by the time we got back to the hotel that night. Our only real "complaint" was the lack of electrical outlets in the room that were convenient to get to. To plug in our phones and camera batteries we had to either use the bathroom plugs or hunt behind furniture to find them. We usually plug them in on our nightstands, but there were no additional plugs or USBs on my husband's side and there was not even an outlet on my side of the bed to plug the bedside lamp in. It's probably an older property and this is the reason, but that was a little inconvenient.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Decent Hotel"

4
09/11/2017

Nice hotel, clean and friendly. Walking distance to a nearby restaurant, though it wasn't the greatest. A bit noisy on the inside courtyard rooms near the pool. I recommend an outer room. Minor issue with the air conditioner, but otherwise OK.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Nice location, friendly staff, good breakfast."

4
08/11/2017

Good value for the location. Good breakfast, nice friendly staff. Clean rooms, nice pool and outdoor seating area. Easy access to multiple highways and airports. Quick drive to the beach, Disneyland, etc.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Just OK but good location"

3
26/10/2017

Room is a bit small but bathroom is larger size than average. Water at sink in bathroom has no pressure, take forever to fill up a cup. Room is clean. Pool is large, but water is a bit cold, even it says heated pool on a windy day. It has fridge and microwave. There are plenty of parking. It is more like a motel or inn than hotel set up. It call BW PLUS, but more like a regular BW.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Great Location"

5
19/10/2017

I am a Quality Control Consultant and have stayed here many times on business trips and always come back because of the location, friendly staff, comfortable beds, amenities such as the coffee maker, microwave, fridge, large screen TV, free parking, nice pool area etc etc. The staff are great and will always accommodate requests where possible, for me 3rd floor Quiet room.

"Will stay here again."

4
18/10/2017

I have stayed in this hotel twice now and I truly enjoy it. The front desk people are very friendly and responsive to requests, the room is comfortable and nice and the breakfast is made to order. No complaints.

"Very Nice"

4
16/10/2017

Friendly check in staff.. free breakfast, and best of all, nice and quiet in the room... bed was comfortable, the pillows are a bit strange as they are small square ones, but overall, a good sleep at a reasonable price!

"Enjoyable trip to Orange County"

5
16/10/2017

Nice hotel with a great breakfast. The hotel was quiet and comfortable. All of the employees cheerful and helpful. Having traveled alone, I felt very secure at the hotel. I appreciated the shuttle to and from the airport, which made it easy to get a rental car outside of the airport, saving me money.

"DISHONEST"

1
02/10/2017

SHADY!!! Charge me upfront for three nights and they told my employees at check in that only two were paid, I confronted the receptionist/Huy, he told me my employees stayed three nights, which is not true because my employees were back home a day early based on the info given by the receptions at check in. I requested a refund for the third night and they denied giving wrong info. although the third night was already charge I believe they re-rented the room the third night to someone else because the house keeper swears the room was used a third night.....not by my employees, my employees were back home a day early.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for providing us with your feedback and comments. Guests did not come down to check out early or inform hotel that they plan to check out.

"Great stay"

5
28/09/2017

The hotel was really clean, breakfast was good, everyone was really nice and courteous, was really worth it for the money I paid to stay there, I will definitely stay again. No issues at all. Family friendly, quiet, good area. Overall I was really satisfied with this hotel.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Not bad"

4
25/09/2017

Decent price and clean rooms. Staff are helpful. Breakfast was meh. Pool area was nice. Liked the Pantene products. The breakfast room was difficult to navigate the way it was laid out but it is a small space.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"1990's are calling...."

3
25/09/2017

Great hotel but much needed updates need to take place to put this location to a 8 or 9 on a ten scale. The bathrooms (stuck in the 1990's) are in desperate needed of serious cleaning. Small spots of mold can be found in room 324. And the towels, time to throw out ones that are completely worn out. We stayed over four days and came across several towels that needed to be throw out.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Average"

3
25/09/2017

Reception - Nice & Pleasant people Room - No carpet Bed - has wheels, be careful sitting on the bed with back support on the wall while watching tv. The bed may move :)) Letting know the hotel upfront of number of guest in the room has no difference on amenities like coffee, which is for only one person. This time and in past.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Stayed at this hotel every weekend for the past 6 months"

5
21/09/2017

This has been the most pleasant hotel experience I've ever had without exception. The staff, the rooms, the lush property, the surrounding view, and full complimentary breakfasts were above and beyond expectation. I will truly miss it, but I'm moving to a new area. Will recommend it highly and look forward to visiting again when back in the area.

"Dismissive Defensive manager and Customer Care staff"

1
18/09/2017

There are often misunderstandings. But when a misunderstanding occurs I am disappointed when the manager of the hotel and the customer care representative are dismissive, defensive and rude. This was the case when I thought I had canceled two rooms. But in fact they were never canceled. Unless the Best Western is the only option in a town. I will never stay at a Best Western again because of Huy, the manager of the Best Western OC Airport and of the dismissive, rude and defensive attitude of the corporate Customer Care staff.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for providing us with your feedback and comments. Your reservations were not cancel on time and was thus charged for 1 night room and tax, as it was a guaranteed reservation which was held for guest that night.

"Boring"

3
12/09/2017

We use to stay at this hotel, we were thinking that it was one of the best value on the area, but we tried another in lake forest, then: - rooms are small (you sleep between the noisy fridge and the AC machine) - the breakfast is only one plate per person In the mean time, the good point of this hotel are: - good location to go to the beach in 20 Minutes - nice pool area, beautiful - wifi works perfectly - No issue to Park

"Best Value in Orange county, CA"

4
07/09/2017

Best value for the Rooms with breakfast and excellent serves and Courteous staff. Rooms are clean, Spacious and clean carpet. The location is Minutes to Costa Mesa Newport beach and Irvine. The hotel location can be accessed Easy from Route 55.

"Southern California Minus with Excellent Breakfast Service"

3
03/09/2017

Hotel has not been updated with such things as short toilets, cramped rooms, too few plug-ins for electronics. The hotel has easy access to the John Wayne Airport with shuttle service. The hotel is close to all Newport Beach activities and shopping. The short order breakfast service is likely the best in the chain. This is a good self-service hotel in a key area.

"Exceptional Hotel"

5
29/08/2017

Best Western propertities never disappointment - I would stay at this Hotel again...The complimentary freshly cooked breakfast is the best ever for hotels.From the airport shuttle vehicle - everything at this Hotel was Pristine, I highly recommend it!

"Enjoyable stay"

4
28/08/2017

Clean and comfortable at a good price. The breakfast area was very busy and a bit chaotic. Was visiting Disneyland and the Uber ride wasn't that bad. Might have been the reason why the free breakfast was pack. Overall a good stay.

"Fun and so close to Museums, Beach and Malls"

4
23/08/2017

I had a good experience with my family, being close to so many museums, the beach and malls. Having breakfast and meetings others guest in the pool .I was lucky my parking spot right in front of my room.

"Best in the West"

5
23/08/2017

I have stayed at this Best Western for over 25 years. They have always been extremely kind, nice, and helpful. Over the years they have made excellent changes to the rooms; I enjoy every new change. Lots of the staff stays on over the years; don't leave a great job. Whether I am there on business, or alone, or with family it is the best in the area.

"nice hotel good customer services"

4
22/08/2017

Spend several days at this hotel. Room was clean and nice. Huge free parking space which is nice because most hotel in California will charge you for parking. Nice swimming pool with hot spa. Breakfast was good and different. Most hotel they do buffet style, but this one they have four different set of menu you chose daily, with extra cereal, muffin or toast if you are still hungry. Which is nice

"Rooms Smell and Not Clean, Good Location"

2
10/08/2017

At first glance the outside property looks nice but the rooms are dated and not in good condition. Sofa is very old, armrests are oily and smells. Same goes for a chair in the room. I should have taken photos. Rips in wallpaper with some hokey repair. No toilet paper - started with a 1/4 roll then ran out, no back up rolls. Upholstery just seemed old, not clean and smells like old socks. Hot, Cold water reversed in sink. Hot Breakfast was limited to 3 items and they started to close up dining room before 9:30am dining time. We have stayed here many years ago and it just feels like no cleaning was done since we were last here and owners really trying to cut costs. Limited parking. I would recommend Hampton Inn or other hotels on the same street.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Best Western Plus and Resorts take the "S" out of Stress!"

5
09/08/2017

Genuine and Happy front Desk agents, are there to make your stay stress free, so relax and enjoy the Best Western Journey.....by the way Breakfast is the real "American Dream,check it out.....and enjoy Business, Vacations, Family Bonding and time out for Mental Health Relaxing....

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Good clean room"

4
07/08/2017

While this is a bit away from the beaches (10 minutes), it is easy to get to and from. It is a short drive to The District for great restaurants and shopping. The front desk help was friendly and the room was clean and quiet. The breakfast was great as well.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"Shady People and Dump"

2
05/08/2017

I arrive late on Friday night and had to walk by loud, shady looking groups in the parking lot. By the time I went to bed, I discovered the bedspring/mattress was broken and caved in on one side. By that time, just slept on opposite side and vowed not to return. The cheap, tile floor felt gritty...appearance from outside looks fine...inside my room conformed to low, no pride standards.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback and comments, we will use this to help improve our services.

"A family trip"

1
29/07/2017

The hotel was very loud a lot of noise The pool is small Very disappointed because we was waking up by the alarm clock at 5 am because the house keeping don't put it of very bad we are here with our kids and we has the jet lag too bad

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your comments and feedback.

"OC Best Western"

4
28/07/2017

Great location if you are visiting Orange County. Hotel overall is clean, quiet and priced fairly. I was actually pleasantly surprised. Some of the furniture needs to be upgraded but nothing terribly bad.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
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"Return visit"

4
28/07/2017

Nicely landscaped hotel. Clean rooms, VERY comfortable bed. Courteous front desk staff. Somewhat disappointed with the breakfast - very crowded and not all foods were quality. Would we stay there again? - probably...

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
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"Our other home"

5
25/07/2017

We consider this our home away from home. We have stayed here many times and each time the service has been excellent. Staff very helpful and pleasant..Breakfast service very nice and made to your order. Fresh ,clean, and good.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your comments and feedback.

"Very good choice"

4
22/07/2017

This Best Western lives up to its reputation. Quality hotel for an affordable price. Affable staff, clean comfortable room. Convenient location to nearby highways.Free breakfast was average.Did not use the nice pool facility.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your comments and feedback.

"Convenient location close to the John Wayne Airport"

3
19/07/2017

It is located on concentrated area of hotels, BW plus is one of them. Parking was limited to size of the hotel property. Breakfast was not the usual buffet type as i recall with other BW hotel, now they turn into a packet of menu that limits the serving to one set of food per person.

"Hotel"

3
19/07/2017

Close to where I had business At . Easy to get to just off the 55 freeway. Room's were clean and comfortable. Had a nice hot breakfast better than most other motels had a choice of scramble eggs or fried for a change. Nice clean grounds with pool & Hot Tub quite enjoyable.

"A Great Stay"

4
18/07/2017

This hotel is located right off the 55 freeway and the Dyer exit. There was plenty of parking. The front desk staff were quick, friendly and efficient at check-in. The room was very quiet and comfortable. It was clean and inviting. The bathroom was an okay size with a nice hot and multi adjusting shower head. The bed was super comfortable. There was a very nice sized work space, a fridge and Microwave. The hotel has a coin Laundry, The swimming pool is in a very nice setting with many sun lounges, tables and chairs and there is a spa as well. Hot breakfast is with a coupon and is very good except the coffee is barely dirty water and tastes horrid! Wi-Fi worked well. There is an elevator (hotel has 3 floors) There is a shuttle van to the airport.

"Good place for a couple of nights"

4
10/07/2017

Nice place, close to freeway which place all the entertainment spots with 15 to 20 minutes: beaches, Disney, Knotts, shopping. If you are not looking for a full-service hotel, this is a good place to drop your bags while you go out and play tourist.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your comments and feedback.

"We'll be back"

4
08/07/2017

My family recently stayed here for an entire week. This hotel was the perfect location for visiting our family in Costa Mesa. Even with rush hour traffic on 55 and 405, we were never more than 20-30 minutes from the other places we visited in Orange County (Irvine Regional Park, Huntington Beach, and the Newport Back Bay). The hotel was clean and the grounds were well kept. All of the staff were polite and excelled at treating the guests well. I could tell the owner/operators held them to high standards. The noise level from the room next door and upstairs was much less than what I'm used to from this kind of building, even with tile floors. We were pleased with the hot and cold breakfast options and none of us left hungry. I appreciated that the hot options changed daily with cooked to order eggs as the mainstay. We'll be staying here the next time we're in OC.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your comments and feedback.

"good value / pleased with overall experience"

5
05/07/2017

rooms were clean and comfortable. pool area nice. excellent full hot breakfast served daily. prepared extremely quickly, and nice selection and options. easy access to freeway. convenient access to beaches (20 mins), balboa island, etc. we were pleased with overall experience and got a good value for the price (with a sr discount) would stay here again.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
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"Clean and simple"

4
28/06/2017

We stayed several nights while visiting friends nearby. Good value. Room very clean, and friendly. helpful staff. It was very busy while there, and parking was limited when we got in after 11 one night. However, the night manager took care of us.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your comments and feedback.

"Long Time Guest"

5
28/06/2017

I have been staying at this hotel for almost 30 years because when I find something I like there is no need to change if they do everything right. Close to the freeway entrance, close to food options and shopping and plenty of parking at a hotel that is nice and updated. THANK YOU!

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your comments and feedback.

"Many visits, always good."

4
27/06/2017

Having family in the area this is the main hotel we stay at when visiting the area. 1st the title "Airport Motel" is a bit misleading. This one is located near the airport but far enough away as not to be annoyed by the flights in and out. You can and do see the planes landing but its more entertaining then anything. Rooms are always clean and bright. The motel features an actual cooked breakfast every morning with a choice of 3 or 4 offerings per day with the price of the room. The kitchen/breakfast staff, I cannot say enough good things about them! Always pleasant and helpful they really add to this establishment. The pool and hot tub are 100% clean and worth a swim or bubble at night. The desk staff is also 100% on the mark helpful. If you need a nice place to stay near the airport I could not recommend a better stop.

"GREAT Value"

5
24/06/2017

Over the past 5+ years we have stayed here 5 or 6 times. Clean rooms, great staff, great breakfast and when you consider the cost of breakfast, you can not beat the price/value for the location. Highly recommended. We would not return if it was not good. It is not a "5 Star" hotel, but if you are looking for a good clean room to spend the night and to have a good hot breakfast (not a continental) you an not go wrong with this location. Thanks Best Western Hotel!

"Great customer service"

5
24/06/2017

Stayed here many times for business.Check in is always quick. I stayed so much one year they knew me when I walked thru the door. Always very courteous. This is one of my favorite Best Westerns, and I've stayed at quite a few. Rooms are nicely decorated. Love that I get a fridge and microwave to save on going out to eat all the time. Never had a noise disturbance. Parking is all around so you can usually find a spot close to the room. They have always been good when I ask for a room in a specific location. Breakfast room is large so never too crowded. Good size desk for working. Nice pool if you are just vacationing.

"Great price/value"

4
22/06/2017

Good clean hotel. Staff was very helpful, rooms were clean and comfortable. Convenient location with easy access to multiple freeways, shopping, and multiple restaurants. . I've stayed at multiple hotels in this area and this is one of my favorites both for value and location.

"Staycation"

5
08/06/2017

Great location. Great facility. It is very central to lots of shopping and dining. John Wayne airport within minutes of facility. Rooms are nicely appointed and clean. I would highly recommend. Professional staff.

"Run away as fast as you can"

1
06/06/2017

Our first room had a condem hanging from the ceiling and gross tissue plugged in the peep hole and other disgusting things. No idea how house cleaning missed it. Should have left after that. Second room had dirty sheets, but we were too tired to go back to the front desk and have to move all out stuff again. Usually when I have had issues with rooms I at least get an offer to help move rooms but not here. No upgrade either. It was very disgusting and not the best memory. The shuttle only goes every hour and be prepared for a ride cause although nice, the driver was terrible at actually driving. Be prepared for no sleep. The walls are paper thin and the beds are terribly lumpy. At 10:30 pm it was still really loud. We swore we thought we heard gun shots twice. Woke up before 6 to employees hosing the parking lot. Could that have waited till a little later? Also, which wasn't the hotels fault, but had a rude man harassing us for parking our small car next to his truck. I thought that was what parking places were for. And considering the parking lot had cones and blocked off spaces due to some sort of construction we didn't have many options of places to park. Breakfast was just ok. The room is so crowded. Hard to find somewhere to sit. When we tried to call the front desk to check out from our room we realized our phone did not work. I can honestly say I didnt feel safe here. I grew up near the area so I knew Santa Ana wasn't the best place but being so close to the airport I thought it would be ok. Pay a little extra and stay somewhere else. Will not return. I am really surprised at the good reviews. I usually don't write reviews this bad but this place was terrible. We checked out after our first night and finished our stay somewhere else. When I told him we were leaving because we had a bad experience here he didn't ask why or anything. How can you fix problems if you don't know what they are?

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for posting your comments and feedback, unfortunately i am unable to verify any of these issues as i have no guest name or dates to check to verify these issues you had during your stay with us.

"Top Value"

5
06/06/2017

Excellent value with top notch, comfortable bed. Clean and fairly modern room. Excellent breakfast of full continental plus plated hot meal delivered by excellent staff. Great location by airport and close to Disney, beaches, and Angels park.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for posting your comments and feedback.

"Great value!"

4
03/06/2017

This is our 5th stay at this location. Their lodging is usually the lowest on this street. We really like their breakfasts where you choose among 4 main options consisting of eggs, meat and toast, waffles or hash browns. 2-3 fruit selections and the usual beverages. No oatmeal or yogurt though.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your feedback and comments, we will use this to help improve our services.

"A trashy place to stay"

1
02/06/2017

Room was not held as promised at attempted early check in. Front desk attendants were surly and not helpful. Bedding was unpleasant. Direction to room was poor. Room was clean. Breakfast was just barely ok.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your feedback and comments, we will use this to help improve our services.

"BW hotel review"

5
30/05/2017

I love this place, I am weekly traveler and I stayed at this place last 5 years. I like the location, rate, staff and rooms. People are friendly and they always try to provide for me optimal offer for my commuting situation. I'll continue to use this specific hotel and I would always recommend it to others.

"My experiences at Best Western Plus Orange County Airport North, Santa Ana, Ca."

4
27/05/2017

A good hotel offers value to my money. It is at a very convenient location. It has a quick access to freeway that leads to numerous amenities in the surrounding neighborhood, the Orange County Airport, and UC Irvine. I have stayed for numerous nights at this Best Western Hotel since 2002. The breakfast offers good quality and quantity of food and is fulfilling.

"Terrible breakfast food"

2
16/05/2017

Terrible breakfast food, I had to stop eating and have breakfast - on my dime - somewhere else. Good location, and staff was good. But room was noisy in general, and cable TV wasn't working properly. The overall experience showed that this room - priced at over $100 - is not worth the cost. I will book somewhere else in the future, and would not return to this location for sure.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your feedback and comments, we will use this to help improve our services.

"very happy with this hotel"

5
14/05/2017

great location, good service and very clean.. I have used this hotel in past and have always had a great experience staying here. They are close to the airport, close to the freeway and to he many entertainment locations in Orange County.

"Loud Loud Loud!!"

3
12/05/2017

The hotel grounds were very nice. Hotel check in was a breeze and the front staff very friendly and accommodating. The room was very clean, good sized as well and was nice. However, there were people outside all hours of the night shouting and yelling that kept us awake. This is a motel style so your rooms are exposed and outside. Clearly this property has zero security to allow people to party in the parking lot disrupting guests trying to sleep. Keep this in mind if you're looking to stay here.

"OC Marathon over night"

4
08/05/2017

This Hotel was good for the one night we stayed. We ran the marathon in the morning and cane back and showered after. Staff was nice. Hotel was clean and beds comfy. If you expect a high dollar hotel look somewhere else, however this hotel was very updated and good for the price!

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to give us your review for your recent stay with us!

"Fantastic stay! "

4
25/04/2017

Rooms are big lots of space, very clean. The pool was nice also very clean. Complimentary breakfast always a plus and it taste pretty decent. Great location lots to do! Wifi works good! 3rd floor rooms recommended no noise. Plenty of parking. Great price for long term stay. Nothing bad to say about this place.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for giving us your feedback and comments. We are happy you enjoy your stay with us and hope you will be back soon.

"Loved this hotel!"

5
25/04/2017

We loved this Best Western Plus hotel! Our family highly recommends it! The breakfast was delicious with many options like waffles, eggs, hash browns, bacon, cereals, and even sliced fresh fruit. The rooms were nicely renovated and clean with a huge fridge, microwave, closet and television. The pool and jacuzzi were big with Beautiful landscaping. The hotel was quiet and we will plan on staying there again in the future. :)

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to review and provide us with your recent stay, we are happy you enjoy your stay with us.

"HORRIBLE OWNER"

1
24/04/2017

-0 I cannot even fathom giving this hotel one star. I have stayed here continuously for the past years since I do travel a lot for my job. I am in town for a tradeshow and I decided to stay here as I always do. On my way up the stairs returning from grabbing a bite (I'm staying on the 2nd level) near the back end of the hotel where there is obvious construction and yellow tape surrounding the premise. I hear this loud commotion coming from downstairs, I quickly look down and there is this young woman in her car, she seems as tho she is on her phone, and I hear loud yelling coming from what seems is an Asian woman in a red vest yelling at this lady in her car. she is yelling "what is your room number!!?? Are you staying here??? "you cant park here" !!! this Asian woman then gets in the young womans face and continues to yell "WHAT IS YOUR ROOM #??" the young lady in the car seemed frightened that this woman was yelling at her and harassing her. this Asian woman after yelling at this poor girl then comes back with what seems as a maintenance man he was dressed in grey, to come berate and further harass this young woman In her car. he came to her car window I don't know what he said I couldn't hear, but I was on edge I thought this Asian woman and this guy would possibly assault this woman. couple seconds later this young woman drives off. I was confused as to why these workers would be harassing this young lady that was just sitting quietly in her vehicle. As I am walking back to my room I encounter a housekeeper who I asked who this Asian woman was and she confirmed to my disbelief it was the owner! WOW I would never have imagined the owner to be this nasty clearly racist woman who berated this young woman in her car. I will never again be staying at this hotel!!! and I will tell all my young colleagues to stay away from booking at this hotel!!!!! Clearly the owner is an unstable, unprofessional woman who harasses women in front of her very own customers. I would hate to be in my car and this happens to me. The owner should be ashamed.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Under careful review and investigation regarding this incident, hotel found suspicious activity occurring in hotel parking lot. The female who drove into our parking lot was not a register guest nor visiting a guest staying at hotel. They were asked if they were guest staying here, they could not provide room number or name of any guest staying with us, hotel politely ask this person to leave. The suspicious person did not want to leave when asked politely to leave. This person became rude and impolite, starting cursing loudly to our employee and did not want to leave the property, we then inform guest that if they did not leave we would have to contact the local police department to inform of suspicious activity with stranger parked in our parking lot. This person also dump a lot of trash in our parking lot before finally leaving. Also, hotel has tried to verify person giving this review posting on all social media sites, hotel is unable to locate this alleged guest, as we have no record of this person ever staying here at this hotel property. Nor did any guests report this to management regarding this incident. Here at this hotel property we take our guest's security very seriously and make sure we provide a safe environment to our guests, as our staff patrol and observe our property very closely to make sure there are no suspicious persons or activity on our hotel property for the safety of our guests.

"Rude manger and lobby staff, unaccomodating, no parking"

2
24/04/2017

The room was clean and the beds were comfortable. There was no parking in the parking lot. 5 spaces were blocked off for "construction" but during our 2 night stay the construction workers parked in spots that were not blocked off for them. We asked the desk clerk if we could park in the spots and move our vehicle before the construction workers arrived in the morning, and they told us no. We asked them to call the manager, because they were giving construction workers priority over their paying guests, and the manager told the clerk to tell us that he would speak to us between the hours of 9am and 5pm, and we'd have to wait until then. He wasn't willing to help or to even speak to us. They had construction materials piled up on 2 designated handicapped spaces, making them unusable. We ended up having to park in a business park, and one of us slept in the vehicle to make sure the valuables we had in it remained secure. Management was unwilling to work with us and told us it was not their problem. Those who parked in the spaced with cones in them (for the construction crew that didn't use them) got towed, and the construction crew didn't even end up using the spaces. So disappointed. I've never had such a poor experience with Best Western before.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for taking the time to provide us with your feedback. I am sorry you had some issues with your recent stay. Hotel will take your feedback to help improve our services in the future.

"Great place to stay when doing business in Santa Ana"

5
23/04/2017

I had a great experience at this Best Western, needed a quiet comfortable room with good Internet and a good breakfast and all my needs were met, rest assured you won't be disappointed if you stay here.

BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review
Thank you for the great review and feedback you provided for your recent stay.

"A no problem hotel"

5
19/04/2017

Excellent service and clean rooms. Really pretty grounds and the breakfast is cooked to order! That really impressed me. Not a huge selection, changed everyday, but the idea that the eggs were real eggs and not those powdered eggs was fantastic. I never eat eggs at hotels because they are not fresh eggs. The coffee here was some of the best coffee I have ever had at a hotel, outstanding.

"Best Place to Stay in North Orange County"

5
18/04/2017

The Airport North Best Western offers clean comfortable rooms at a great price. The staff is always friendly and helpful making each stay a pleasant and rewarding experience. A hardy breakfast is served each morning. A great and convenient way for guests to start their day. We visit Orange county many many times each year and always stay at the Orange County Airport North Best Western. You should give it a try!

"Best night"

1
15/04/2017

This was a time to visit with family and friends, we chose the location to be central to those we visited. The only. Issues were that breakfast was crowded and ended a little too early. It was nice and quiet.

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for taking the time to give us your feedback and comments.

"Hellish Check-In and Pyongyang Cafe"

3
13/04/2017

as a loyal BW traveler I must point out this property as somewhat bizzarre. My check-in experience was unsavory as the staff was rude and unprofessional, the next morning the breakfast experience was surreal, having to choose from three pre-packed plates of slightly different hot food items...as a result I monikered it the "Pyongyang Cafe"....enjoy your stay comrades!

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you the for feedback and comments, we will use this to help improve our service.

"Above average Best Western in a great location"

4
07/04/2017

This Best Western is located on the same block with several other mid-range price hotels, and is very convenient to the Dehli Center where I teach. I think the number of surrounding hotels help to keep the price down to a more reasonable level for Orange County. The hotel is not directly adjacent to the highway which meets my criteria of being quiet enough for my afternoon nap. The breakfast was made to order which was very nice. I may stay at the Hampton next door next time depending on price variation but this time, when I checked the Hampton it was $50 higher and though a nicer hotel, this Best Western is certainly adequate. I will stay here again if there is still a large price variance.

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for taking the time to give us your review, we hope to see you again!

"Reasonable Hotel with Decent Breakfast"

4
03/04/2017

This fairly new hotel is conveniently located near the John Wayne Airport in with a collection of other mid-range hotels but this one is more reasonably priced. The people were friendly and helpful and the room was neat and clean. Breakfast was cooked to order and included in the price of the room making this a good deal. In addition to the standard cold items you could order eggs cooked as you like them along with meat (varies with the day) hash browns and toast or other form of bread. There were also waffles and pancakes available. Not bad for a mid-range hotel!

"Best Western Plus Orange County Airport North"

5
03/04/2017

I have been a travelling Engineer for nearly 20 years, a fair share of my time is spent in hotels. I have frequented the Best Western Plus Orange County Airport North for the last 8 years. Friendly, knowledgeable staff, comfortable rooms and a great breakfast (real eggs and fresh fruit!) keep me coming back.

"Happy!"

4
29/03/2017

The price is right, location is good. Although this hotel has exterior entrances to the room which I normally don't like, this time it was great because the window opened all the way allowing that fabulous California breeze in. The outdoor pool and lounge chairs were great. Breakfast was fantastic! Housekeeping very efficient. Air conditioner was annoying. Would definitely stay again.

"BW Plus Orange County Airport N, Sta Ana, California"

5
29/03/2017

Beautiful, clean hotel with very good service, friendly staffs, I would definitely recommend this hotel, beautiful landscape, nice swimming pool quiet location. My husband like the in room coffee, overall very satisfied.

"Good value for the Price"

4
18/11/2016

Decent hotel in good condition and kept up pretty well. Bathroom was newly remodeled and in good working condition. That was comfortable though the pillows were a little bit too firm. The hot breakfast is a nice touch, but they don't have many healthy options.

"Great for business traveler"

5
17/11/2016

My corporate offices would rather I stay at the very expensive hotel they have a program with but I much prefer this one for comfort, great room setup, freindly staff and value. I spend half as much and more comfortable. I love the full working desk, office chair and fridge/microwave setup. In the spring I can open the windows and door to enjoy fresh air. The air conditioning is the quietest I've ever experienced with a "sleep mode" that keeps it from waking you up every 10 minutes!

"Nice stay"

4
15/11/2016

It was a very nice location, the service was great, the rooms were decent, good breakfast, helpful and courteous staff. I don't have any complaints. The grounds are well kept and everything was very clean!

"pleasantly surprised crossing the street!"

4
13/11/2016

I was pleasantly surprised when i crossed the road to stay at this hotel as the other one was a roach motel and I was prepared for the same here, but no. This Best Western Plus was very clean, the front counter guys were very nice, the room was squared away and all the appliances worked. Even their breakfast was a nice surprise as you could get eggs fixed fresh and a number of ways. Across the road you had to fight the cockroaches for table scraps at breakfast! The only thing that I think could make this hotel better is if it were pet friendly which it might be. I didn't check.

"PERFECT HOTEL FOR ACCESS TO SANTA ANNA AIRPORT"

5
12/11/2016

Stayed here one night before flying out. the staff are very friendly, happy and helpful and the rooms were perfectly clean. Shuttle service was on time, and we were especially impressed with the breakfast, which included eggs, bacon etc. plus the normal continental breakfast. A great value.

"Comfortable, Professional, and Great Free Breakfast"

5
07/11/2016

I enjoyed staying at this hotel. It was clean and had great service. The bed was comfortable and the room was nice. The staff was helpful. I called with a noise complaint and the staff alleviated the problem quickly. It also had the best free breakfast I have ever seen!!

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for taking the time to share your experience with us.

"Very nice hotel"

4
07/11/2016

I stayed here on a business trip, had not stayed at this hotel before nor was it recommended - chose off the internet. I was pleasantly surprised at how nice and very clean this Best Western is. This is an older hotel but you wouldn't know it by the room - very clean and has all amenities needed. The staff was great, from the first person I met to the last. I highly recommend this hotel if you are visiting this area.

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for taking the time to write your review, we are happy you enjoyed your stay with us.

"Great Place to Stay"

5
02/11/2016

Other than it could have been a little cleaner, this place was a 10 including the cooked-to-order breakfast. The bed was very comfortable and the staff was the most pleasant I have ever seen. I will absolutely stay here again.

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for sharing your positive experience with us.

"Great value"

4
26/10/2016

The hotels only 15min drive to disneyland, the pool area was great for the kids, the rooms a bit small but it done the job, the breakfast was ok, I would definitely stay here again, great value for money..

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for giving us positive feedback, we hope you will return soon.

"Good Best Western in Santa Ana"

4
24/10/2016

Excellent value on Hotel Terrace in Santa Ana. It fits the description of an up-scaled Best Western and I have stayed at three other adjacent properties. It;s just a notch below the Hampton level and a bargain for the money.

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for your feedback, we are happy you enjoy your stay with us.

"Great Stay"

5
18/10/2016

The hotel is very clean and well maintained. The pool and spa were refreshing. The bed was extremely comfortable. The service was very friendly and efficient. Overall a great stay. Would definitely stay here again.

"The good and bad"

4
13/10/2016

I've stayed at many Best Western in my lifetime. I would say the staff here is one of the best. However, they should wear more professional looking uniforms. The room is a good size. It is clean and the beds are comfortable. However they could be more generous with the amenities. For example, I used up their coffee packs on the 1st day and they were never replaced. I always make coffee in my room because most breakfast coffee is like water. Although there is made to order breakfast included, I didn'to order because I don't eat that kind of breakfast(pancakes and sausage) . I eat oatmeal which they have, but they don't have anything to go with it, no raisins, walnuts, or brown sugar. I eat yogurt, but it's behind the counter and I have to ask for it. There is ample parking and I felt safe here. But there are many hotels near here that are more generous with the amenities.

"$100 deposit rip off!"

2
13/10/2016

terrible customer service, mis-information, the bill was $109.88 including taxes, on my partners bill she was charged an extra 100 dollars, on discussing this long distance from Canada when we reviewed our credit card bill, his attitude was dismissive and 'couldn't care less' attitude, claiming all BW's engage in an extra deposit...this is NOT true, we have stayed at BW's many times in the US and Canada, this has never been practice before, and we were NOT warned of this extra deposit at book in!

"$100.00 DEPOSIT RIP OFF"

1
13/10/2016

While the overall stay was nice, we were not informed a $100.00 deposit would be taken and not returned for 3 to 5 working days. Using a Visa Debit this has a direct impact on my cash balance. The manager was not helpful at all and brushed me off with the attitude of "Oh, well". NOT happy at all!! We've stayed at various Best Western's in Canada and the U.S. and it has never happened before! Still NOT happy!

"Weekend visit"

4
11/10/2016

Great place to stay that is centrally located to anything in the O.C. We stayed 2 nights and it was a great place. Close to Disneyland. The room was comfy and the breakfast was also very good. We will stay here again for sure.

"ANOTHER GREAT STAY AT BEST WESTERN"

5
09/10/2016

Best western always treats us great! On this trip what stands out best was the check in service and breakfast staff, I was checked in and in my room in less that 5 minutes with all that I needed. And on Saturday morning they were extremely busy in the dining area(Standing room only) and they still had my food out in less than 10 min! Need more seats. But I brought my food to my room and it was fine

"Good Value, clean and cooked breakfast"

1
28/09/2016

Room was a good size with newer furniture, clean and comfortable. They provide a cooked breakfast, not a buffet breakfast. Hotel is better than many Best Western Plus Hotels. Stayed three nights and would stay here again.

"Amazing Experience!"

5
21/09/2016

The whole staff at this location were extremely kind and helpful throughout our stay. We really enjoyed the safety, professionalism, and overall experience of our stay here! I was pleasantly surprised that the breakfast set-up went so quickly due to how busy it was. We'll definitely be staying here again in the future!

"Stunning"

5
17/09/2016

Attractive grounds, great room, shuttle to airport, quiet, great bed. What's not to like. I will for sure stay here again. (annoying that I must put down a minimum of 200 characters/ hjdhfsdyufos afksofuasdof a ahfhasdifoasd aaudhfiousaodf a)

"Great hotel!"

4
15/09/2016

Very clean, safe and comfortable hotel. It's not fancy, but it does the trick for an overnight stay for business. There's breakfast served in the morning to get you going on your day too. Overall a great hotel for a reasonable price.

"Nice, clean hotel"

4
03/09/2016

This appeared to be an older motel but it was well maintained, clean and comfortable. The pool area, as well as other public areas, was very pleasant. The price was reasonable. The only negatives I can comment on are that there were few restaurants within reasonable walking distance (I did not have a rental for my overnight) and shuttle service had limited hours. The shuttle was quick to pick me up at John Wayne but I had to call a taxi for my early morning flight next day. Other than those two issues my stay here was very pleasant and I would gladly recommend it to others.

"Great place to stay"

5
03/09/2016

It is conveniently located, comfortable and very friendly. We have stayed here a couple of times before and like to stay here when we come to visit family. It's very quiet and a great place to get a good nights sleep. The full breakfast makes it a great value.

"Nice Airport Hotel"

3
02/09/2016

We stayed here for just one night on our way back from a California trip. We chose the hotel due to the proximity to John Wayne Airport but were pleasantly surprised. The room was clean and nicely appointed with a flat screen TV. There is a pool and hot tub on the property, again, nice for an airport hotel. The pool area closes at 10 pm. They serve a cooked to order hot breakfast from a menu that varies each day. Pancakes, eggs, waffles, bacon, sausage are all on the menu at varying times. In addition to the cooked to order breakfast,there are plenty of buffet options such as cereal, fruit, pastries, coffee, and juice. The rooms can face either outside the property (not much to look at there) or toward the inner courtyard and pool area. The individual A/C unit in the room was one of the more quiet ones that I have encountered and didn't disturb my sleep as some of these units can. The bathroom was on the small side but the sink was outside of the privy/shower area so two of us could get ready at the same time.

"Nice and Convenient Hotel near John Wayne Airport"

5
01/09/2016

This is a very nice hotel with excellent amenities including a cooked to order breakfast, pool and hot tub. It's a nice place to stay for one night or several more due to its excellent location and very well appointed rooms. Staff is very friendly and helpful. Easy place to access because it is close to all of the freeways. Also the hotel offers free parking.

"Great Location, Great Staff, Great Value!"

5
31/08/2016

I stay here often for work, and enjoy a full cooked breakfast, very comfortable beds, clean room and nice staff. I have never had a problem here. I would recommend this property (and do) to all my work associates and friends.

"Very Good Best Western Plus"

4
30/08/2016

This is our second stay at this location which is convenient for our trip purpose. Our stay was affordable being that we were gone for most of each day while there. We enjoyed their breakfast options and being able to revise them. The internet connection was weak at times, but otherwise mostly operational. We did not use the pool or gym.

"perfect airport hotel"

5
29/08/2016

shuttle always clean and prompt great breakfast starts early pool is awesome this is a great place to stay for all reasons orange county center th little plaza close enough to walk to has food and ice cream with cool lights kids will love

"Enjoyable Stay"

4
28/08/2016

Stayed for 6 nights at the end of July, check in was a little frustrating but got sorted quickly. We had a room at the back which was very quiet, the room was clean and smelt fresh. Breakfast was good with a good variety, cooked and continental. We had a first floor room, there was a bit of upstairs noise but earlier enough not to disturb us. Will be staying again at the end of our trip.

"Very Nice Hotel"

5
25/08/2016

We really enjoyed our stay at this hotel. Check in was quick, and the staff member who helped us was friendly. Our room was modern and clean. The air conditioning was nice. The bed was comfortable, and quiet. Breakfast in the morning was very good. There were real, hot scrambled eggs, and other healthy choices. Check out was quick and easy. We will stay here again.

"Expectations fully fulfilled"

5
24/08/2016

Good location, just off the freeway, easy to get around. Great value for the money, full American breakfast prepared by very attentive and caring people. Good sized rooms. House keeping services well done, very happy with visit.

"Clean property,staff eager to help BUT tight on the breakfast HAM. It's paper THIN!"

4
23/08/2016

Loved the cleanliness of the entire hotel property.Their cooks also do the cleaning of property, rooms & maint. Very polite & eager to assist w/any needs however the shower heads need desperate help. The breakfast options could be better I know its free with reservation, but come on..

"go early to eat breakfast small area to eat."

3
21/08/2016

Lots of parking, good size room for two, frig, microwave, comfortable bed, cold air to get great sleep. Good breakfast with plenty of coffee. Small area to eat. Close to beaches, Hollywood, zoo and just off the freeway. Easy to find hotel and suggest asking for 1st floor as they have several levels. Back side where we stayed was very quiet.

"Good location, very quiet"

5
20/08/2016

There are a string of hotels around this property and this hotel strikes a nice balance with cost and amenities. I really enjoyed the made-to-order breakfast and the good quality of the fruit that was available with the breakfast. The coffee was also above average for a moderately priced hotel and I do love my coffee. I'd stay here again.

"August 16, 2016"

3
16/08/2016

A solid average hotel in a centralized location around the Santa Ana, Irvine area. An above average hot breakfast, but there was a hint of salt in the fresh apple wedges. We've stayed at this location several times and haven't a bad experience yet.

"Stained bedding and horrible breakfast"

1
11/08/2016

I would not stay at this hotel again. The bedding was stained on both the sheets and duvet cover. The breakfast tasted horrible. The eggs were rubbery tasting. The apples had some sort of preservative and had a horrible taste.

"Very Ridged as far as to any requests outside thier general practices"

3
08/08/2016

The hotel was overall clean and comfortable. I have only two complaints. First of all they say it is a non-smoking hotel. However, they allow smoking outside the rooms. The smoke drifts into your room if you happen to open the door while your neighbor is outside their room having a smoke break. My second complaint was at checkout. I asked for a late check of 1:00 pm instead of 12:00 pm. They said they could only give me until 12:30. Any later would be an additional 1/2 day charge. It seemed to me that for only 1/2 hour they could have been more flexible.

"Good Location, Comfortable"

4
04/08/2016

We stay here whenever we our in Southern California. It is comfortable, especially the mattresses, and it is centrally located to the places we need to go. We have family and friends within easy travel from the hotel. It is close to freeways and to entertainment.

"Good Value"

5
01/08/2016

Friendly & accommodating staff. Clean room, pool & spa. The breakfast was great. Cooked food as ordered. We estimated that in the LA area, the breakfast would have cost approx. $10 or more per person somewhere else. So if you deduct that cost from the price of the room, you really see value.

"Nightmare"

1
31/07/2016

From the beginning of check-in to the time we checked out absolutely rude people in the front desk no help whatsoever, the breakfast area was very small very loud disorganized and the food was not so great, bedrooms looked old, my friends kids got bitten by bedbugs, Supervisor in front desk basically told her if she didn't like the other room she could check out, didn't want to take care of the situation and denied that there was any bed bugs, even showing him pictures of the bites... don't understand how this hotel has many good Stars rating management is absolutely rude and it's a shame that the Best Western Plus should have people like this managing their hotels.

"Great Stay"

5
29/07/2016

Very nice hotel with friendly staff. The breakfast was hot and served fresh so no instant eggs. I had fresh fried eggs!!! The rooms where very nice. The only downside is you pretty much have to drive to get to a restaurant with exception of a Mexican bar and grill.

"One night stay"

4
28/07/2016

Almost all similar level hotels are in the same street. Staff were nice, breakfast was included just some crowded, easy parking. Saw some families with kids playing in the pool in the evening. Quiet neighborhood.

"Nice Hotel"

5
21/07/2016

Hotel was clean, nice, and family friendly. Quick check-in. We did come across a minor issue in the room but it was fixed quickly. Breakfast was made to order, which is always a plus. Pool was clean. Front desk was very nice and helpful. Definitely coming back with the family.

"Recommended for family"

5
11/07/2016

I choose this hotel for my family stay with 2 kids at this property, during out trip to sandiego . Excellent clean room and spacious property with lot of air and ventilation, It is a value for money stay, the hot breakfast was good .

"Best Western Orange County"

5
11/07/2016

We have stayed at this hotel twice now for periods of three weeks in each case and have found it to be extremely satisfactory. Before we settled on the Best Western we had used various other hotels in the area of John Wayne airport and consider this to offer the best baslance of comfort and price.

"Pleasant last night"

4
04/07/2016

This was the last night of a 2-week trip to California. It was a relaxing stay with the hotel and surrounding buildings epitomizing southern California architecture. Breakfast was a little weird with guests being asked to choose between several packages of food rather than being able to choose individual items from among those available.We especially appreciate the driver who got us to the airport.

"Clean and Quiet"

4
27/06/2016

We have stayed at the Best Western Orange County several times. We continue to return because it is a clean, quiet hotel at a reasonable price. The hotel is close to the Orange County Airport, close to our family and friends, close to the beach and various places of entertainment.

"Old place not very special"

2
21/06/2016

All of the room doors are from the outside which means it's an older Motel. If you stay on the first floor your windows look out at people walking right by all the time so you have to keep the windows and blinds shut all the time. It is convenient to the Freeway and a inexpensive motels so expect inexpensive and cheap accommodations. I cannot believe the rating of this is so high. It looks nice from the outside and staff are friendly

"Fair and friendly"

4
15/06/2016

This well-located hotel delivers a comfortable stay at a reasonable price. The access to freeways and businesses makes it a desirable location. An ample breakfast is included. Plenty of free parking. There is a well maintained swimming pool.

"Breakfast contains mystery meat"

3
11/06/2016

Hotel breakfast requires a ticket. If misplaced, a new one will not be provided. The breakfast supposedly included ham that was really a mystery meat. Long lines at breakfast and is not buffet like other great Best Western hotels.

"Great breakfast and decent place to stay"

4
06/06/2016

I came here back in 2009 and it's about the same as I remember it. Decent place to stay - not the newest sheets, but still good. They have a great breakfast with good choices that will leave you full. The only bad thing was the smell of cleaning agents in the room is pretty strong on initial whiff.

"Easy comfortable hotel"

5
03/06/2016

From stepping into the lobby where Mitesh check me in carful to not expose my room number, of which I am very aware "others" may be looking. He stated they are trained to not expose room number. My impression continued upward from there. Personalized fresh cooked breakfast selection to of street parking are a couple of the highlights.

"Comfy room"

4
26/05/2016

The hotel is quite large and has all rooms in the older style with the door opening to a balcony. Despite the imposing size of the property the breakfast area was well managed with a reasonable variety. The pool never seemed to be used whilst I was there. Given the location of it this may not be a surprise. Would stay here again quite happily.

"Best Western PLUS Plus"

5
26/05/2016

Clean, fun pool! Interesting building with fun bridges. Super nice, genuine staff. Easy to check-in and check-out. Clean, comfortable room. Lots of space in the room and bathroom. Mini-fridge in room. Great hot breakfast for a hotel. Free on-site parking. Even some slight views of the mountains. The furniture could be considered a little 90s dated but still clean, functional, and comfortable. Clearly, it's a chain hotel so you know what you are getting.

"Better than average value"

4
26/05/2016

Have used this hotel many times over the years. Nice to see the remodel of bathrooms with lots of new tile and fixtures. Generally quiet and trouble free stay. I do not enjoy he breakfast room. It could be remodeled and made much larger. So I go elsewhere for breakfast and still save a lot compared to upscale hotels.

"airport shuttle"

5
23/05/2016

the breakfast is best of many the best westerns I have been to close to airport easy access to freeways we went to the south coast plaza a shopping mall close by great shopping great food the shuttle service was fast and friendly for a close to airport stay it is awesome big pool jaccuzzi rooms are very clean nice with hbo and flat screen tv

"Most Comfortable Bed"

3
21/05/2016

This hotel was more like 3.5 stars. I stayed here after driving up from San Diego. The following afternoon I would be leaving out of OC Airport and I wanted to be somewhere close by. I should have mapped it. It's about 4 miles away from the airport - not bad, but I would have preferred to be closer. Nevertheless, the grounds are beautiful, parking is abundant and free, and the bed was delicious. The previous night I stayed in a higher end hotel in San Diego, and I can tell you that Best Western's bed was like a cloud in comparison. A comfy marmallow-y bed is so comforting for a weary traveler. As an extra bonus, there weren't any awful unclean comforters on the bed. The beds were covered in crisp cotton white sheets. They should get rid of the decorative pillows though. I don't think those can be cleaned after every stay. Otherwise, the room was clean, tidy and up to date. Nothing chipped or in disarray. My only complaint was that the shower head was too high and could not be positioned lower. It could have been just in this room. They had a free breakfast that I missed out on as I left early. The palm trees inside the courtyard and the pool looked very inviting. I would stay here again.

"Great place to stay"

5
18/05/2016

This hotel is close to all the freeways needed to get around Orange county. The staff is friendly and helpful. the breakfast has a wide variety of food to choose from. The rooms are clean and comfortable. I would recommend this place for business or pleasure.

"Excellent hotel! They do everything right."

4
17/05/2016

I have reviewed this hotel before...it's still at the top of my list for a mid priced hotel. Honestly, when you see the star rating on travel sites it always comes in at 2.5 stars! I just don't get it.. it should be at least 3.5 if not four stars!! This hotel is extremely well managed, you can tell. The rooms are impeccable the grounds, pool and common area are also impeccable. Frankly, it's the best hotel I have found in all of California for the money. I would highly recommend and I will continue to stay here when in O.C.

"Enjoyable stay in Santa Ana, CA"

4
17/05/2016

I have stayed many times in Santa Ana for business recently. This is my first trip where I stayed at this particular Best Western location. The rooms are very clean and spacious. This is the first time that I've stayed in a hotel that has storage basket/shelves, in the shower....nice! The hotel is clean and quiet. The breakfast is good. The pool and hot tub are clean and seemed well maintained, as was the surrounding area and hotel grounds. All-in-all I am impressed with this Best Western. When I return to California next month, I'll be staying here!!!

"Good accomodation for the price."

5
08/05/2016

One of the better BW motels. Fully recommend staying here plus a good breakfast.. Employees are courteous, efficient and helpful. If there is a problem, do not hesitate to contact the desk for a quick remedy.

"My Stay"

5
01/05/2016

I stay at this hotel often and haven't had any problems. Very comfortable and clean. The staff is very nice and makes you feel welcome. Breakfast is decent but as long as they have coffee I am happy. Very happy and will be staying here again. No problems with anything in the room.

"Nice Best Western"

4
23/04/2016

Easy access from airport. I arrived for late check in. Front desk person very nice and quick to get room which was nice after a long day of travel. Nice quit location. Lots of places near by for quick bite. Room was clean, maid service daily, breakfast was good.

"Great location, very clean, great food.... Very family friendly"

5
20/04/2016

Our family (large group of 8) loved the stay here. The daily hot breakfast, is awesome!!!! The staff was always courteous, the rooms are very clean, comfortable, and spacious. The amenities in room are another wonderful addition. The coffee maker, refrigerator, and microwave are great for a family, especially with young children. The pack and play offered was clean (however I had to buy a mattress mat so the baby would have more padding) However target is really conveniently located. So not a problem for us with transportation. We had room 106 and 108 connecting, both were quiet and close to pool. The location is awesome as it's only a few minutes away from the Newport Beach and minutes by freeway to Disney and beaches. The first thing you look for in a room is cleanliness and having an atmosphere conducive to productivity. Overall a super stay. Great staff to check in and out… Very clean, and close to John Wayne Airport and LAX.

"Always changing"

5
20/04/2016

I have stayed at this Best Western for over twenty years. At least once a year the room has been changed in some way. This time it was an upgraded bathroom. Always good, but now, much nicer. good job!

"Nice Best Western Plus!"

4
12/04/2016

We decided to stay here instead of our usual hotel across the street, since they were having major remodeling construction and did not want to deal with all that. We ended up saving almost $200 by staying here for three nights. We were pleasantly surprised by the hot breakfast! You get to choose from four combinations daily of different style of eggs, pancakes or waffles, one option has hash browns and another toast. Meat of sausage, bacon or ham changes daily, no substitutions. 2-3 fruit selections, several pastries and the usual juices and coffee. We did not use the pool or gym. Internet hookup is very easy.

"Good hotel - not perfect, but always does the job"

5
10/04/2016

Over the course of 10 years, I have stayed at this hotel so many times it's not even funny. If you look close enough, you will find flaws - things can be a little dated in the rooms, some rooms have musty smells and things aren't always super clean. But, ultimately, it is a clean and comfortable hotel. If I needed a hotel in the area, it would be my first choice given the price. It is convenient to the freeway and about a 10 minute drive to South Coast Plaza. Also, the free breakfast is real food and the best free breakfast that I have encountered at a hotel.

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for your repeat business! It is always good to hear from our repeat guests and how you always enjoy your stay with us.

"Great place to stay"

5
06/04/2016

Room, bedding, towels, etc...all is very clean, bed is comfortable. Staff are friendly & proficient. Can't ask for more! We traveled a lot to Orange county and definitely will stay here in the future!

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for your honest review of our property, we hope you will continue to stay with us next time!

"Beautiful Facility - Very Friendly Staff"

5
04/04/2016

Great 2 night stay. Every one of the staff was friendly and helpful, the entire property was clean and beautifully landscaped, the room was comfortable and quiet, and the price was good. We have stayed at quite a few Best Western Plus properties in the past few years, and this was probably the best (and better than a lot of other places we've stayed that cost a lot more).

BestwesternSantaAna, Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
We are happy you enjoyed your stay here with us and hope you will be back soon!

"Overall a very good experience"

5
04/04/2016

We arrived almost past midnight. The staff at the counter was very courteous, friendly and helpful. Rooms were very well kept and clean. I will would certainly comeback to stay if reasonable & affordable price is available in future too.

"ideal place for local business"

5
28/03/2016

This hotel is quiet, clean, very comfortable, secure for woman traveling alone, good service, central location for Orange and San Diego county business. I will definitely stay here again when I travel to the area.

"My First Trip to California"

5
19/03/2016

Not knowing exactly where to stay, Best Western Plus was a quality stay - price, staff, amenities, especially the bed and the breakfast! The location to my conference was fairly close, as was the restaurants were within walking distance.

"Standard hotel - Great location"

4
15/03/2016

Stayed here for four nights. Flawless check-in and check-out. Staff was friendly. Everything about the hotel was pretty standard. Nothing outstanding but nothing really bad either. The room itself was pretty much standard. Nothing to complain about. Wanted a king room since I was by myself but gave me a double queen instead. There was some construction on the top floor. As a night-owl, the mornings were tough with the banging. The new toilets and bathtubs were semi in their boxes but laid out in a particular section of the parking lot. So a somewhat eye-sore. Also, certain nights I could hear the room upstairs. Not sure if they were walking loudly or the ceiling/floor is thin. Breakfast was cooked to order. Free but had four choices to choose from. It was decent in the end. There was a business meeting on-site so depending what time I went, it was somewhat crowded. Wifi speeds were amazing. Never experienced this kind of speeds before for a hotel. Thumbs up there. Weight room was underwhelming. Equipment could use updating. The room decor could have looked better instead of the appearance of stuffing equipment into any room they could find. Location was great - if you have a vehicle. There are a couple of fast food options if needed but otherwise, it was about 10-20 minutes drive to anywhere and everywhere I had wanted to go on this trip in any direction. The laundry was awkwardly placed. I'm used to the machines be inside a separate room where key is required. Here it is out in the open - no security at all.

"One night wasn't as good as it was suppose to be"

3
12/03/2016

I was given this hotel for one night and I expected it to be better than the two across the street. For some reason, I got booked a room that was next to some other rooms be reno'd. Honestly, I suppose they are doing it for the better, but the room was kind of old school. I usually stay at the LQ across and prefer their layout. I'm sure the BW has improved, as it was more open. I might stay here again if the price is right, but the LQ is more preferable at that point.

"My Weekly Hotel"

5
11/03/2016

Perfect for my situation I commute from bay are every week and I stay at this hotel at least 2 nights a week. Place is very convenient because it's close, clean and safe. All the stuff is friendly and helpful and I will continue to use this hotel for future.

"Best Western Hotel Terrace"

5
10/03/2016

Do not waste your money and stay elsewhere, I have tried all the hotels in the area and none can compare to this one for Value, Comfort and Service. I have been staying here for about 5 years, I visit my office once a month for a week and this is the best location for Orange County visits. Close to Airport, Irvine, Orange, the Beach's, Santa Ana and direct route to LA on the weekend, just leave before 8 going to LA.

"Price Performer"

5
01/03/2016

Set among several hotels just north of John Wayne Airport, this property has a resort feel to it. The staff was professional and attentive. The rooms look very recently remodeled (even the bath tile grout looked fresh). Our king room had plenty of room to move around including a sofa bed and desk. The WiFi was fast, the hot water instant and everything very clean and fresh. The best part was the price for all this. On the slightly negative side: the bed was really soft and the breakfast didn't offer any yogurt. OK, our eggs to order were perfectly done, so I guess our nits are pretty picky. For the price, the place is truly outstanding.

"BANK"

4
10/02/2016

The hotel and staff were very good. However your website is horrible. As a member the frustration trying to log on using my iPhone with all the security questions and photo matching. i was sitting in my car in the Holiday Inn parking lot and was about to give up after 20 mins.

"Good and Bad"

3
08/02/2016

I have stayed at this property twice. Once in 2013 and once in 2015. In 2013 I had a very nice stay and thought the rooms were very clean, free breakfast, free parking great location with nice pool area, all a plus. In 2015 we had ants in our room and had to call several times to the front desk, I finally went down there and they responded quickly. Our car also became infested with ants. There is obviously a huge problem. They said many hotels had the same issue, but I have never seen anything like it. Over all it seemed dirtier than my previous stay. I hope they improve it again because it was a great place. I can't handle ants. my 2013 review would be 4 stars and my 2015 2 starts so I gave it 3 overall.

"good choice"

5
06/02/2016

this is a good value, good breakfast, clean, excellent internet, EZ parking, good location place. when traveling, we spend little time in our room and this BW fits the bill. close to airport, no plane noise issues.

"poor choice for airport if early morning flight"

1
05/02/2016

Be aware. If you have an early morning flight, you might be paying for a cab because the shuttle service doesn't start early enough to catch the first flight, and you might not get to eat the included breakfast. They wouldn't/couldn't even give me a yogurt and bread the night before so I could eat in my room before leaving.

"Santa Ana Best Western Plus"

5
04/02/2016

Everything was fine. We were there to fly out of the Santa Ana Airport and the Best Western is generally a hotel that we can count on and this one was excellent: easy to find, clean, large room with plenty of counter and drawer space. There was also a pool that looked just beautiful and we got there early enough in the day to use it, but it was a cold day for southern California so we passed. Darn!

"Excellent Value"

5
25/01/2016

We have stayed here before and I did not hesitate to book again. The hotel is updated and clean. The fact that breakfast is included is always a plus. It was cooked to order, delicious and fast! My kids weren't even hungry for lunch. :) I made dinner in the microwave (brought frozen from Trader Joe's), which meant more to spend on activities. I checked other hotels in the area and was pleased at the AAA rate at this hotel. The location is great, too. We were close to the zoo and the Discovery Center. It was a short drive to the outlet mall and movie theater. Will come again!

"Decent place"

4
22/01/2016

We stayed here for one night while visiting friends nearby. Friendly, helpful guy on reception when we arrived - offered us a choice of rooms. Room was spotlessly clean and quite spacious and had everything we needed for our stay. Quite decent complimentary breakfast although the breakfast room is a bit on the small side and was quite manic while we were there. Would definitely use this place again.

"Terrible expeience"

1
06/01/2016

I originally booked the room for 4 nights , but I checked out the very next day . The room was smelly , strong odor , blood spots on the carpet , white stains on the sofa , smelly cushion , It was worst night of my life. terrible experience . Please Please do not trust online pictures !

"Tournament "

1
04/01/2016

I will have to give this property 1 just because I have to put something but in reality I would really like to just give them a complete negative. First issue while checking in I told the rep that I need it to use 2 credit cards one for the incidentals and one for the actual price of the room. He charged both of my cards $330. During the holiday this can really be an issue because well you didn't waste the money but he bank is still holding the money on the merchants behalf. Second issue the manager on site during the fallowing morning was just an A^#*+%E. I send me daughter to ask for a breakfast ticket that we had misplaced hard not to loose thing when you travel which minor they wanted to charge me a sum of 20$ for their continental breakfast. Which I did pay for the convenience to not have to travel outside the hotel. Once eating we notice a black long hair in our food my wife has red hair and I don't have hair so we came to the conclusion that it didn't belong to us. I took the plate to the manager in charge he continue to be extremely rude towards me, I kindly ask him to look at the plate and he looks at me with a look that came across like he was not caring or even bother to make it better he just really didn't care. The hotel over all is good, no parking fee which makes it ok but if you loose your breakfast ticket you will need to pay 20 dollars for that price your better off staying at the embassy suites across the street and pay parking and still get a better deal. This could be a decent place if the employees knew what they are doing and when the hotel can do something about making a guest happy they should try and not just be rude

"Outstanding Facility"

4
02/01/2016

I was highly impressed at the quality I received for the price I paid. Beautiful facility, wonderful staff, unique but pretty good breakfast, you order a main meal and then it is delivered to you from the kitchen, then your continental service starts, unexpected service. Pool and spa are really good. Very pretty facility.

"Clean, comfy and excellent customer service"

4
08/12/2015

I stayed here the last day before heading home, after my son had major life threatening surgery and had been at UCI for several week and I had been driving back and forth from his home 3-4 hours away...., so I was extremely stressed. I was able to drop off my car at the airport the night before, and their shuttle picked me up and brought me back. The rooms were comfortable and I woke up refreshed., Only complaint was that as a woman alone-- I would have preferred to be in the main area rather than across the walkway near the back of the hotel where it was dark and had outside access. The shuttle drivers were light and fun to talk with, the made to order breakfast was very good. I felt safe on both shuttles (to and from) with the way the drivers maneuvered traffic, Both drivers were conservative (non risky or scary, which is common feeling where hwys merge together ) .

"Great place"

5
08/12/2015

Very close to the airport and even closer to my former workplace.The front desk staff were very helpful and friendly. Having a full breakfast menu was excellent since I am a morning person. Then work it off in the fitness. Room was very clean.

"- 2 Week Stay - Family of four -"

2
02/12/2015

I will put my review in dot points otherwise it will be too long.... Mixed Emotions!! PROS: - Clean Grounds - Spa - Free Breakfast - Free Wifi - Quite street/Area - Great parking - 15-20 minute drive to Disneyland - Lots of food, cafes & take away places just around the corner on Harbor Rd. - Cute little Gym room - Great price we paid only 1800 AUD for 14 nights on the peek happy holidays period. CONS: - Lied about 'heated' pool in all their advertising, it's FREEZING.... Kids were devastated! - Quite a few issues with room service ladies flipping my bedding over instead of changing the cover (old stain was seen by us) and forgetting to refill tissues and toilet paper so had to use receptions toilet a few times but this may be managements fault expecting to many rooms cleaned in a short time by their workers (over-worked) which causes rushing and not perfecting things. - Mexican Ladies in the kitchen didn't understand me when I asked for some more knives for the dining room and a housekeeper on another occasion when asking for more tissues & toilet paper (they say Kleenex). - We were there when they started to renovate something so drilling and banging at 8am wasn't to pleasant. - Mini bins in rooms are way too small for a family, we needed to go out and buy bigger bin bags. - No toilet brushes to clean the toilet. - Reception is in a weird place, we drove right around the building to try find the entrance. - Deli is a waste of time, I didn't even see milk in the tiny 2 metre by 2 metre shop lol. Don't totally dismiss this one just be wary :)

"Excellent Value"

5
23/11/2015

The nice, clean, comfortable accommodations and excellent service in this hotel make it comparable to brands priced 30 - 50 percent higher in this area. We always enjoy staying here. The cooked to order breakfast is not fancy but very satisfying, with many additional choices of fresh fruits, cereals, and pastries.

"Graduation"

5
22/11/2015

I came from my graduation. Quiet, staff was very accommodating. Plenty places to eat within a couple of miles. I would suggest a drive to the water. Only 12 miles. They even cooked breakfast choices and bought to your table.

"CENTRALLY LOCATED IN ORANGE COUNTY"

4
20/11/2015

This was our second visit to this Best Western. To use the SoCal expression, "it's freeway close", just a stone's throw from SR 55 and Interstates 5 and 405. Despite that proximity to the freeways, it's relatively quiet, particularly the rooms (like ours) which faced the courtyard. While the rooms aren't huge, they're adequate for their intended purpose, since presumably you'll be spending little time in the room during the day. The complimentary breakfast is somewhat unique in that it's served from a kitchen with 3-4 options given to the guests. The food itself is the standard fare for motel/hotels, with nothing to write home about. The breakfast room is relatively small and usually packed to the gills during the breakfast hours. The only real criticism I can make of this hotel is the water pressure in the shower. Due to the drought water restrictions, the flow from the shower nozzle is VERY WEAK and barely adequate to do the job. Surely, the motel can loosen up the flow somewhat. Parking is also somewhat problematic if you want to be close to the lobby for load-in and load-out. We had to park a country mile away on the backside of the hotel due to our late check-in this time. Other than those issues, we'll probably continue to stay here on our visits to OC.

BestwesternSantaAna, Front Office Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review
Thank you for taking the time review your recent stay with us. We hope you will be back soon!

"OK, but not my favorite Best Western"

3
18/11/2015

I stay in Best Westerns a lot when traveling, because they're usually very budget-friendly and offer a consistent level of comfort and cleanliness, along with free breakfast. There was nothing particularly bad about this hotel, it was just a bit underwhelming compared to others I've stayed at. There were a couple of run-down, possibly inoperable cars in the parking lot and the layout was a bit... odd. Upon entering the room, immediately to the left lied the bathroom. It was pretty standard: sink, toilet, stand-up shower. Walking further into the room past the bathroom was a lounge area with a desk, coffee table, and sofa. Beyond that was the bed and TV, then the window. Mine was on the ground floor facing the parking lot. Now if you were to turn back around you would notice something quite interesting that you walked past on the way in. There is bathtub and a very small sink located in the lounge area. Nice I suppose if you want to lounge in the bath and watch some TV... or if you want to open the curtains and give everyone in the parking lot a free show! Not sure what the purpose of the tiny sink there is, but maybe you're more creative than I am. I don't know, I just thought it was strange for the bathtub not to be in the bathroom.

"CLOSE TO AIRPORT"

3
18/11/2015

This is an older property that has been fairly well maintained. It is extremely close to the airport which makes it attractive. The only downside to the room was the product they use to clean with - very fragrant and for someone with allergies it is a bit over powering. The best thing about the room was the bed - very comfortable.

"The worst Best Western ever"

2
12/11/2015

The place was litteraly below cheap motel level. I usually stay at Best Western plus because of their service but this one..... might be because its West Coast I usually stay East Coast only. But after this experience I will think twice before booking Best Western again. Card key had to be renewed every day almost. Personnel less than friendly and even less competent or professional. Rooms were clean on the surface just dont take a closer look.

"Clean and close to airport"

4
09/11/2015

This hotel is clean with a nice outdoor pool. They offer a free shuttle to John Wayne Airport (SNA) that starts at 6:00 a.m. I didn't have a vehicle so finding an evening meal was challenging. I didn't feel comfortable walking in the dark alone because I hadn't been there before. The area was "hotel row" and looked clean and safe however. I was able to order from a restaurant close to the hotel that offered free delivery. If you find yourself in that situation call Spoons Bar and Grill for a great burger! I stayed on the 3rd floor in room 326. There is an elevator on the property.

"Anaheim trip"

5
09/11/2015

Stayed at the Best Western Plus Orange County Airport North ~ excellent service, courteous and friendly staff. Definitely going to stay there again. Excellent place for business as well as pleasure. We were down to visit a friend in ICU and checked in very late, staff was very courteous, helpful and went out of their way to make sure everything was great for our stay. The breakfast is one of the best we have had in all of the chains we have stayed at. You get to choose which breakfast you would like and they cook it right then for you! Clean rooms, comfortable bed and the internet was great! Most places you wind up with free internet but rarely get a signal, here the signal was strong the entire time!

"Everything was awesome!"

5
04/11/2015

I couldn't have asked for a better stay at a hotel. Bathroom was new and fresh, with great decor. Fridge and microwave were great. Internet always had a strong signal. Breakfast was best free breakfast I'd ever had.

"Best Western Always"

5
27/10/2015

We have discovered that we enjoy staying at Best Western the most. Bang for the buck, Best Western Hotels are always the best value. The price is right the beds are comfortable the rooms are quiet, and the staff are always professional and helpful. The full breakfast at this hotel is superb. I would strongly recommend Best WQestern to everybody.

"Best Western Plus Santa Ana CA"

4
18/10/2015

Room was clean and everything worked. Bed was firm the way I like it, pillow were not comfortable I like a very soft pillow but didn't use the pillow, Everything worked, nice tv room was clean. Very close to John Wayne airport and Jack in the Box and Subway plus a Shell gas station is at the corner which was nice. They cooked you a hot breakfast if you wanted it, which you normally only get at Embassy Suites or Hilton. The young man at the front desk was extremely polite, kind and helpful wanted to make sure my stay was good. Could not log into the computer in the business so he was kind enough to print it out at the front desk. The airport is less than 5 minutes away and easy rental car return.

"Great hotel for the price"

5
15/10/2015

Very nice hotel. The beds were very comfortable and the hotel was simple but very nice for the price. The staff was freindly and helpful. We didn't have any issues during our stay just one quiet night and breakfast made to order in the morning. My eggs weren't quite right and the staff remade them quickly.

"A hotel not professionally managed"

2
14/10/2015

I came to the hotel after an intercontinental flight, and needed to continue to NYC the next morning. I told the staff I needed to wake up at 5:30 A.M so I could get som work done. The room had a strong perfume scent, but I did not want to make waves...just get to bed. Despite sleeping in the bed next to the phone, I heard no wake up call. I got up on my own 90 minutes later, had a very mediocre breakfast, and then waited for the shuttle. My large bag weighed about 20 lbs. The driver, John Paul, grabbed the bag, and the handle, which had been fine, broke. I asked him what I should do about it, and he told me "it broke itself." He gave me the hotel card, but not the central BW number. When I asked him to write his name on a slip, he wrote John Paul and an initial for his surname. When I asked him to write his whole surname, he refused, saying "you dont need that." Once at the airport, I called the hotel, and a few minutes later, the manager returned my call. Instead of offering some remedy or compensation, he too, denied any responsibility. Ive used that suitcase many times, and it never broke. The first time the hotel employee handled it, it broke. That should tell you something. I asked for compensation ("20 dollars or some points") and the manager refused. I had told his assistant (after all this happened) about the fact the wake up call did not go thru. The manager checked it and said they had tried three times. I asked him why this didn't work, and he flippantly said "probably the prior guest turned the volume down!" I should add that my room was only 20 steps from the lobby!). He told me I should have checked the volume on the phone!!!! Ive stayed at many hotels as I travel worldwide. I have never experienced anything like this. I should add that this was my first BW experience, and I am very,, very disappointed. This could not have happened at an IHG or Carlson hotel! When the manager does not act professionally and take responsibility, is it strange that the staff follow suit!

"Great hotel"

5
06/10/2015

I can only saw good things about this hotel, no complaints at all. The breakfast was AWESOME, close to made to order. Loved our stay! It would have been nice to have a connecting room but they went out of their way to give us rooms that were next to each other.

"BEST WESTERN EXPERIENCE"

5
05/10/2015

Great place to stay and great staff. The hotel is surrounded by other hotels but this was a great hotel to stay at. They might need a little bit more parking because it was hard to find parking at night. Internet was good and breakfast was also good. Restaurants are not to far from the hotel as well. And easy access to the freeway. Will definitely stay here again.

"Consider other hotels first."

2
29/09/2015

People in room next door were constantly smoking in and outside the room which ended up in my room. Spoke with front desk and they said they would send staff to talk with the people. I called again a few hours later because the people kept smoking. Nothing was ever done to stop them. The bathroom smelled like a urinal the whole time. The shower had no warm water, it was either full on hot or cold. Had to soap up step into very hot or cold water. I did not report the shower or the smell because I did not want to deal with the hassle of changing rooms.

"Excellent Bed ~ Breakfast not so good!"

3
25/09/2015

This was a leisure trip my husband and I desperately needed. Although we love comfy beds, the free breakfasts is at the top of the list. We were surprised the online picture looked nothing like the real thing. Guests were tripping over each other to get a table in the small dining area and it appeared the kitchen staff was rationing the food. They were literally putting small amounts of food out at a time. We were confused how the whole ticket worked so my husband went alone the first day. They not only took the ticket they handwrote for the whole family but they wouldn't let the rest of us eat without it so I practically begged. After not getting my way, I had to let them see my bad side and got in a pissy mood (I was hungry!) so they let us eat. They weren't rude just firm. They second day I went down first and took my ticket and before they confiscated it I got "smart" and told them I had other family members eating as well a little later. They wrote down the info and they still had a hard time getting their food. Their dining system really sucks. If they see someone with eye boogers and Medusa hair, YES, they are guests! Let them eat!

"Very Poor Choice"

2
20/09/2015

Best Western is normally a great place to stay. However would not recommend this location. Poor check in check out, poor choice for food delivery, noise early in am. Other hotels in the same area, so I would chose one of those over this hotel.