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Best Western Plus Hotel Newport Mesa Inn, Costa Mesa

4.0/5  - basé sur 586 notations.
2642 Newport Boulevard, 92627-4626, Costa Mesa, United States - See map
Best Western Plus Newport Mesa Inn - Hotel Exterior The Best Western Plus Newport Mesa Inn is ideally located in the center of Costa Mesa. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy convenient access to a variety of Orange County attractions such as South Coast Plaza, Disneyland® and the Orange county Fairgrounds while staying at this full-service Costa Mesa hotel. Welcome to the Best Western Plus Newport Mesa Inn, a 100% non-smoking hotel offering the best in location, accommodations and customer service for an affordable rate. Situated near many southern California attractions, this full-service Costa Mesa hotel boasts 97 well-appointed guest rooms and suites, each featuring cable satellite television with 12 HBO® free movies and free wireless high-speed Internet access. Start each morning off with a complimentary full American breakfast featuring homemade waffles, eggs and French toast. Other hotel amenities include an outdoor heated swimming pool, hot tub, 24-hour fitness center, a courtesy airport shuttle, business services and meeting facilities accommodating up to 100 guests. The Best Western Plus Newport Mesa Inn is ideally situated less than five miles from a variety of local attractions such as the Orange County Fairgrounds and Expo Center, the Orange County Performing Arts Center, Balboa Island and Newport Beach. Spend an afternoon shopping at South Coast Plaza only two miles or Fashion Island just four miles from the hotel. Families especially will enjoy a day of fun at Disneyland® and Knotts® Berry Farm theme parks, only 15 miles away. Other nearby attractions includes the Irvine Spectrum, the Crystal Cathedral, downtown Laguna Beach and local beaches from 2-10 miles drive. The friendly, helpful staff at the Best Western Plus Newport Mesa Inn is ready to ensure a fun-filled memorable stay in Costa Mesa, California. Make a reservation today and save! Enjoy your stay.

Best Western Plus

Hotel Newport Mesa Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 587 guest reviews
NOTE ISSUED
Excellent
290
Very Good
198
Average
55
Poor
24
Terrible
20
REFER TO NOTICE
Business Business
138
Couples Couples
124
Family Family
211
Friends getaway Friends getaway
42
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable and quiet"

3
14/11/2018

The not so good—Didn't honor elite membership status by upgrading to best available room (tsk, tsk!) and bathroom amenities consisted of half-used bottles of shower gels, shampoos & lotions. Also, no USB ports to charge in Executive Business class room? It's 2018, folks! C'mon!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Thank you for taking a few moments to provide us with some helpful feed about your recent stay. It's great to see that we were able to provide you with a comfortable and quiet environment during your time with us. We're sorry that we could offer USB charging ports and apologize for the left-behind items in the bathroom. We'll be speaking with our team immediately to ensure we do better next time. We're grateful for your business and hope to have you back soon.

"Excellent Stay"

5
09/11/2018

Very large room, comfortable king size bed, good lighting, sitting area with couch, refrigerator, coffee/tea making. Quiet. Welcome water and snack in the room. Very good breakfast for a 3 star hotel, including two kinds of eggs, bacon, sausage, yogurt dispenser, fresh fruit, etc. Food constantly refilled. Coffee in the lobby. About 10-15 minutes from the Segestrom Center.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Zuzka, It brightens our day to read that you enjoyed an excellent experience here at Best Western Plus Newport Mesa Inn! Thank you so much for the stellar feedback. Our spacious, comfortable, and well-appointed accommodations are a perfect retreat here in town. Along with our tasty breakfast, we strive to provide all the convenience of home. Thank you for encouraging us with your review! We look forward to your next stay.

"Good One Night Stay"

4
06/11/2018

In town for a beach music festival, just stayed one night. Front office staff were friendly and helpful; let us check in early. Parking was free (a plus!). Room was fine, and decently priced. Free breakfast was wonderful! Would stay again. In fact, I wish I would've stayed here when I went to the fair over the summer... it's walking distance.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Toni, Our friendly staff truly enjoyed hosting you and will be thrilled you appreciated their kind assistance. We were happy to accommodate your early check-in and offer you a tasty breakfast. It's great to hear that our competitive rates and included parking added to your experience. We'd be honored to have you stay with us again during your next trip.

"Totally satisfied in every sense"

5
01/11/2018

This BW Hotel was our last stop on our 3 weeks' trip through California, Nevada, Utah and Arizona, and it was absolutely the right choice. Everything met our expectations perfectly. Nice, clean, spacious and quiet room, friendly and helpful staff and convenient parking on-site, delicious breakfast. Very good location to explore "the beaches", Disneyland and Long Beach. OK, this hotel is not so close to LAX International Airport, but the freeways bring you there in less than one hour. During our earlier visits to Los Angeles, we always stayed in Santa Monica. But next time, we will definitely come back to the BW Plus Newport Mesa in Costa Mesa!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
We love when our guests leave happy! From our clean accommodations to our convenient location, it's fabulous to know that we met your needs and that you would be our guest again at Best Western Plus Newport Mesa Inn. Many thanks for the five-star rating, and we'll hopefully see you soon!

"Very nice hotel"

5
28/09/2018

Very attentive staff, beautiful lobby. We stayed in a room with a very comfortable king size bed, nicely decorated room. There is a nice pool in the back away from traffic,so quite and private. Great breakfast, plenty of choices, the servers were very friendly and helpful. We will definitely stay here again

"Very pleased"

4
27/09/2018

Had to get a room at the last minute because plans fell through. Got a good room at a great rate. Room was clean, beds comfortable, and shower had good pressure. Breakfast was ‘meh.' No yogurt which I usually have. Eggs looked good (I don't eat them) and sausage wasn't bad. Also, if you arrive late at night parking can be a bear, but some staff leave at ten and spots open up after that. Easy access to most places in area and across freeway from Fair Grounds.

"Wonderful Stay Will Visit Again"

5
22/09/2018

We've stayed at this property many times and have never been disappointed. Rooms are clean and fresh, breakfast is great, staff are friendly and it is in a safe and convenient area. Beds are very comfortable and we always have a good night's sleep. We will definitely be back.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
There is no greater compliment a guest can provide a hotel than his or her return business. Thank you so much for indicating that you plan to come back to stay with us at Best Western Plus Newport Mesa Inn. We were so pleased to offer you a five-star experience and look forward to impressing you again soon.

"Lots going for it"

4
16/08/2018

This was our second stay. The first was during off-season. This was high season and property was rather full. Room was fine. Clean, comfortable, quiet. The highlight was breakfast. They serve the best hotel included breakfast we have found. Two different egg choices, meat, potato, waffle, fruit, cereal, pastry, breads. Fresh and tasty. As a diabetic I liked the amount of non-carbohydrate offerings. The breakfast room had plenty of seating. Access is a tad complex as it is on a one-way street. Close to "everything".

"friendly staff. very close to the beach and Fashion Plaza and the OC Fair"

4
10/08/2018

Wonderful staff! Rooms were very clean with robes and slippers available for use at no additional charge. Snacks and water available at no additional charge. Very safe and friendly location. Free breakfast available and many restaurants close by. I was able to wash my car 1 mile away and get to Fashion Plaza within 10 minutes.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Elizabeth, Many thanks for your kind review of Best Western Plus Newport Mesa Inn. It sounds like you had a ball exploring the OC Fair and Fashion Island, not to mention the beaches and restaurants! We also delighted that you enjoyed our secure, spotless accommodations, friendly service, and great amenities. Your warm praise is truly appreciated. We'd love you to visit us again.

"Pleasant stay in Costa Mesa"

3
31/07/2018

The motel was clean and the staff was really friendly and helpful. It is an older motel but pleasant enough. The room was spacious with separate toilet/shower room, vanity sink. The beds were comfortable. The pillows were a bit on the hard side (one or two soft.) We were there for medical reasons so we spent a lot of time in the room which was mostly quiet. If there are noisy neighbors then that comes thru the door. The motel is local off a smaller freeway so it's not "difficult" to get to but it requires a certain approach (one way) since the entrance to the freeway is in front of the motel. However, we never heard any "freeway" noise. There is a small pool. We didn't use it but looked clean and maintained. There is continental breakfast located across from the main lobby. Eggs, sausage, some fruit, waffle maker, cereal, bagels, coffee, juice. The internet was free but very "spotty". Streaming Netflix was frustrating as it would play for a few seconds then pause. The TV screen was a bit on the small size. The biggest drawback was the small parking area. If you have a big car or truck, it could be challenging. There is additional parking underneath the main floor but spaces are California style - tight. And there is only one entrance/exit. There are stores and restaurants nearby but not within walking distance. Getting on the 405 was quick so you can get to other areas quickly (depending on 405 traffic of course).

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Thank you for taking the time to leave such a detailed review of your recent stay. We're delighted to hear that you found our rooms clean, beds comfortable, and extensive breakfast selection highlights of your stay. It's unfortunate to learn that the Wi-Fi was not to your preference, and we'll be sure to contact our contractor so they may resolve any issue. Should your travels bring you back to the area, we would love to host you for an even better stay.

"Clean, comfy, close to CA-55 freeway"

4
23/06/2018

Clean room; not too big or busy; great breakfast included. Convenient location next to the CA55 freeway; close to John Wayne and Long Beach airports, Disneyland, and Anaheim. Free parking; gas station, Starbucks, Jack In the Box, and Circle K within five minute walk.

"Over night trip"

4
21/06/2018

The facility is conveniently located by Vangaurd University. Very clean and fresh rooms. The staff was professional and polite. The breakfast was excellent with a variety of choices. The beds were very comfortable.

"It was ok"

3
29/05/2018

The staff were nice. The hotel is ok. The room was big, clean and comfortable. Just a place to stay one or two nights. No more than that. But still is not a bad option to stay. Includes breakfeast but i didnt have time to try it.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Stephanie, Thank you very much for taking the time to write a review on TripAdvisor to let the others know about your stay at the Best Western Plus Newport Mesa Hotel. We value your feedback by telling us what you like about your stay and how we can implement more improvement. We are glad that you enjoyed your stay and greatly appreciate your warm complements to our staff members. Hope to serve you once again in the near future and to be able to earn your 100% satisfaction. Sincerely,

"One of the best hotel experiences!"

5
29/05/2018

I like to travel and have stayed in many hotels throughout the U.S. This was one of the best hotel experiences I've had. Definitely in the top 5. The service was great, the breakfast was good and the overall experience of the amenities, hotel staff and hotel room was great!

"WOw! Legit customer service & stunning hotel"

5
21/05/2018

We had a wonderful time in Costa Mesa for a large conference. I was able to check in early and the receptionist/ staff was always very helpful. Romi is my favorite and I was very impressed with how she handled an incredibly difficult situation.She was amazing. She also out up with my early check in time like a champ and was fun to talk to. I would highly recommend this hotel since it was beautiful, clean and a great price to boot!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Stephany, Thank you for recommending us! It is terrific to hear that our customer service made such a good impression on you during your visit. Romi, in particular, will be amazed to receive your commendation! We believe that our people make the difference and your feedback is tremendously gratifying. Come back and see us again at Best Western Plus Newport Mesa Inn.

"I was very impressed!"

5
20/05/2018

All the little touches that make a difference. The room was great, real coffee cups, some snacks, nice bed. Loved the big comfy chair and the multiple goodies in the bathroom. Very nice breakfast buffet and warm, friendly service. I would definitely stay here again!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Catherine, We are very happy to impress! As you said so well, we believe that the little touches here at Best Western Plus Newport Mesa Inn add up to a value to remember. Thank you for highlighting our variety of amenities that contributed to your comfortable experience. We would love to have you back!

"Great hotel in Newport Beach"

1
11/05/2018

We stayed for a week in this hotel. The room was clean and quiet. The wifi worked very well. The hot breakfast was very good. The neighborhood seemed fine. It is very convenient, being next to the 55. We stayed in a room on the east side, facing the parking lot, and it was very quiet--no noise from the 55. I would stay in this hotel again.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Ronald, Thank you for taking the time to provide such wonderful feedback about your visit. We are thrilled to hear that our quiet room, strong WiFi, and our hot breakfast all met your expectations! We hope your trip went well and would love to see you again next time you're in the area!

"Best value in area"

5
09/05/2018

I come to this area regularly from northern CA to see my doctor. I fly into SNA-John Wayne and need a hotel that has transportation to/from the airport. I have stayed at several hotels here and this is by far the best value. This stay was 3 nights (arrival day, surgery day, recovery day) and no other local 3 or 4 star property comes close to quality for price. Great airport transportation, breakfast, nearby eats, quiet room, amenities (bed is a little too soft for my taste), great staff... Best Western Plus is a standard for incredible value and reliable quality. This property exemplifies the brand. Will happily stay here again.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear James, It was our pleasure to welcome you to Best Western Plus Newport Mesa Inn. It means a lot to know that we have been consistently there for you during times when convenience and comfort are so important for you. We are thrilled you enjoyed your time with us, and that our location, amenities, as well as excellent service, were positive aspects. While you felt the bed was a bit too soft for your preference, we hope it offered the rest you deserved. The next time you return to our area, please join us again.

"Excellent"

5
30/04/2018

Best experience ever! From the moment I got there to the moment I left, staff was very friendly and helpful. The atmosphere of this hotel caught my attention, which is why I decided to celebrate my anniversary there. I'm glad we did because we were treated so well. Everything is clean, beautiful and well designed. I'm definitely returning for another stay at this hotel.. I would recommend this hotel for anyone looking to stay in a place cozy yet elegant!

"Great Breakfast"

4
28/04/2018

Nice hotel - room was large and well appointed, Breakfast was served in a large cafeteria and included hot entrees - eggs, meat, potatoes, as well as the usual waffles, cereal, fruit, etc. We didn't notice any noise from the street nearby.

"Nice property, great breakfast"

4
24/04/2018

We stay in a lot of BW properties and this one is pretty much as expected. Fine room, convenient location, etc. We prefer BW because, as a diabetic, I don't find much to eat a carb-full breakfasts. This was the best BW yet. Wide variety of choices from eggs to waffles to cereals to yogurt and fruit plus coffee, tea, and lattes. The food was spread out in three rooms so there was no crowding. The pool looked nice, but we were too busy to use it.

"Great Stay"

5
07/04/2018

The staff, room, food and property was perfect and I can't wait to go back for another stay. I will recommend this hotel to all of my friends and relatives to stay here too. The breakfast they serve is wonderful with sweet and savory food items.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Kathy, Your enthusiastic recommendation of Best Western Plus Newport Mesa Inn brightened our day! Our team is so proud that you considered our accommodations, service, meals, and property to be perfect. We'll also let our breakfast team know that you loved their delicious mix of sweet and savory choices. We can't thank you enough for your outstanding review and would be honored to host you again.

"Jan the traveler"

5
01/04/2018

The staff is professional, helpful and friendly- they make you feel as though you are at your home away from home. The rooms are very clean-the beds are comfortable- the breakfast is very good. The price is very reasonable. I would not stay anywhere slse

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Janet, Our friendly staff truly enjoyed hosting you and will be thrilled they helped make you feel at home. It's great to hear that our clean, comfortable rooms provided you a restful night sleep and that you appreciated our competitive rates. We look forward to seeing you again at Best Western Plus Newport Mesa Inn.

"Convenient location"

3
30/03/2018

The hotel was close to the airport and the freeway, which was nice. They do have an airport shuttle however you need to request it in advance. We made the mistake of just calling down to request that the shuttle take us to the airport and that's when we found out that it wasn't available. However, they did call us a taxi and pay for it which was very nice. The staff was absolutely amazing. Very helpful and very pleasant. The breakfast was okay. We ended up only getting it the first morning we were there. They have a Jack in the Box and a Taco Grill next door plus 2 gas stations. There was enough parking and the area appeared safe. The pool and hot tub were sufficient. My only major issue was that our reservation said we had 2 queen beds. However they were actually double beds and it made for a difficult time sleeping with little to no room.

"Comfortable business hotel with great location"

4
24/03/2018

This was the first time I tried John Wayne Airport for a business trip to Huntington Beach. This hotel proved to meet all my expectations for the basics: bed, bath, desk, internet, printer, TV, security, and breakfast. Convenience for a late arrival at and early departure from SNA was outstanding: at 0630 on a Friday, I was delivered from the hotel, checked a bag, passed security, and at the gate in 20 min. (YMMV). I stayed 2 nights. The price was good. The next time I can avoid LAX to get to Orange County, this is where I plan to stay.

"Comfortable,Clean- A MUST STAY!"

5
20/03/2018

This hotel was fabulous! Upon arrival I was greeted by two very nice woman working the front desk. A $50 deposit wad required but I received that back almost instantly upon check out. I am always very weary about bugs at motels/hotels and so immediately I checked our room for any sign of bugs. There were none! This hotel was clean and I did not get bit while staying 2 nights. The room was immaculate. Believe me I am the pickiest of picky. The hallways smelled fabulous. There was a man shampooing the carpet in the hallway the 2nd day so it was obvious the owners and staff take very good care of this property. The parking lot is fresh and smooth. Entryways are perfect.The first night toilet got clogged(because of my son) and front desk sent maintenance over immediately no questions asked! The kind man fixed it very quickly. Breakfast was superb! Hot and fresh with two very knowledgeable and quick breakfast attendants. Quite a few items to choose including delicious gluten free muffins in two different flavors,eggs,sausage gravy,waffles,fresh fruit,cereal and more! Front desk has an area of things you may need and the prices are fantastic compared to other hotels and even cheaper then gas station items. This property is amazing and close to the beach (within just a few miles). If I ever own a hotel I want to be on the level of this Best Western Plus. I wouldn't change a thing about this property and that is saying a check of a lot coming from me!!!!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Lindsey, How wonderful to hear that we exceeded your expectations at every level. It was our pleasure to promptly assist you with the clogged toilet and we're so pleased our clean, fresh accommodations were just what you were looking for. Thank you for sharing how much you appreciated our broad variety of breakfast options and the inclusion of items for people with dietary restrictions. We're also pleased our proximity to the beach we perfect for your trip and that you had everything you needed for a truly memorable experience. We look forward to your next stay at Best Western Plus Newport Mesa Inn.

"Great hotel great location for airport"

5
12/03/2018

Very clean and comfortable hotel. The location was convenient for a departure out of Santa Ana airport just a mile or 2 away. Price was good for the area and the breakfast was great with a lot of choice. Free parking.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Tony, Your review is such a pleasure to read! We're glad that your stay with us was the convenient, comfortable, and affordable stay you were looking for before your flight out of Santa Ana. Thanks for choosing us at Best Western Plus Newport Mesa Inn and for taking the time to review your stay. Please come again soon!

"One bad seed"

4
28/02/2018

Let me start by saying this hotel was clean and great to stay, but there was one bad seed in the mix. Every other employee is great, friendly,and even became friends with some because I've stayed for over 1 month with my 6 year old niece and brother and his wife. His name is Khaled, and on Presidents' Day weekend he gave our room to someone else because prices went up. Even after we've been there for 29 days at this point. We are looking for a new rental. He couldn't of seemed to care less and was Soo rude and would not let me speak to anybody in a higher position. Then proceeded to ask another employee if he should call the police after we were in the parking lot for one hour trying to find another place to stay. Orange count was 98% booked too for that weekend. After we came back from the long weekend and all employees (even all maids) were very happy to see us, and one night my brother and I went to get coffee and asked for some creamers and he said no wile reading his paper and continued to be rude when we asked him to help and maybe get us some, my brother then threw up his hands and said forget it and he then said for us to F-off and go F ourselves and said we were blacklisted and out in the morning. So I recommend this place very much only if Khaled is fired. Thanks for reading.

"Warm welcome at front desk and comfortable room"

4
24/02/2018

I took a chance on this place after doing an Express Deal on Priceline, going for the 3 stars since I was only staying one night and would arrive after 10pm. Wanted parking and free wifi instead of fancy. Mary at the front desk was so warm and welcoming - her friendly and helpful style gave me a great experience. The lobby was much nicer than expected and the rooms were spacious, clean, and they even had complimentary bottles of water and an apple plus Cheez-it's for a snack in the room. A nice touch. I was pleasantly surprised and even better - realized later that night I had left my favorite hoodie in the room. Called Mary and she found it!

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Karen, Thank you very much for taking the time writing a review on TripAdvisor to let the others know about your stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa the city of Arts. We appreciate your wonderful review of our Hotel. We are glad that you enjoyed your stay with us and greatly appreciate your warm complements to our staff members. We hope to serve you once again very soon in the future and to be able to earn your 100% satisfaction. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Now our official OC weekend getaway destination"

4
18/02/2018

This well-maintained and friendly facility gives you all the benefits of a great hotel, close to the beach but for much, much less than so-called fancy places just 3 miles down the road (in Newport Beach itself). From this location you are just minutes from Newport Beach but also fortunately located south of the I-405 and SR 73, with access to many side roads to enable you to avoid most of the beach traffic. The rooms are spacious, beds super comfortable, nice indoor Jacuzzi and outdoor pool, exercise room, etc. full-on hot breakfast, and the staff is very friendly. The only drawback is that they can run out of parking spaces very late on weekend nights, but they do keep a few spaces "off limits during the day" for this purpose. A nice touch is the each floor has its own mini-lobby/common area (with big screen TV), which is perfect for families hanging out after hours or in between trips to the beach. They have many discounts and promotions and its central location cannot be beat! In fact, you can actually walk a few blocks to the other side of SR 55 for the Orange County Fair when it is in session.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Steve, We are thrilled to be your go-to destination! Thank you so much for detailing the many benefits of a stay at Best Western Plus Newport Mesa Inn. We're particularly pleased to read that our location offers you terrific convenience at an exceptional value! As you noted, our common areas are the perfect place to gather and relax and maybe meet a new friend or two. Come back and see us again soon!

"Not for business travellers!!"

1
12/02/2018

The hotel itself is quite nice- the room looked clean and comfortable but the bathroom smelled and upon closer inspection, had mold issues that were patched but not taken care of. But the hotel looses its stars for their thin walls and poor handling of a noise complaint. At midnight, I called to make a noise complaint about the room above me. The hotel called the room and the noise stopped for about 30 minutes only to resume again. I tried calling the desk a second time but the phone rang about 30 times before I hung up. By 3am, the elephant like stomping continued so I asked the front desk to let me in the gym so I could get my am workout in before my meeting at 8am. They refused saying that it disturbs the neighbours. Obviously, this hotel needs to invest in sound proofing. Horrible stay for the business traveller. It's cheap but not sure if that is worth an entire night of no sleep before a busy work day.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable guest, Thank you very much for taking the time to write a review on TripAdvisor regarding your recent stay with us. First of all on behalf of our entire team I would like to apologize for not exceeding your expectations during your stay with us and experienced such inconvenience. Your business is very important to us and we value your feedback by telling us what you like about your stay and how we can improve our service. We hope to serve you better in the future by implementing the improvement and to be able to earn your 100% satisfaction. Sincerely, Naj Ekhlas General Manager

"Great Value"

4
29/01/2018

Friendly and helpful staff upon check. in. Nice foyer with beautiful staircase with wooden handrail. Free parking, internet, and breakfast. Clean and comfortable guest room with nice decor. ART access right in front of property.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear David, It was our pleasure to have you stay with us during your recent visit to Costa Mesa. We are pleased that you enjoyed your clean and comfortable room and that you appreciated the lovely decor of our public areas including our gorgeous staircase. Our team thanks you for your kind words about their friendly and helpful service, and we are happy to hear you liked your delicious breakfast. The next time you visit the area, we hope you stay with us again here at Best Western Plus Newport Mesa Inn.

"Five stars for the property — loses 2 stars for billing issues"

3
29/01/2018

This was a great hotel, comfortable and well-kept. They treated me well as a Diamond member and gave me a great room. The walls are thin and you can hear domestic disputes. But for a Best Western, I was impressed. Interior hallways! Underground parking! A hot tub! All great stuff. Things fell apart because they billed my credit card instead of deducting points. Then, instead of fixing it, they ignored me for weeks until I had to open a case with corporate. Even then, they were non-responsive. I left some negative feedback directly via my post-stay survey — and the manager responded by leaving a long, angry voicemail on my phone. So... a good property with some administration issues.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Guest, We thanks for your great review and we appreciate your warm complements to our staff members but we regret to hear that we did not help you regarding your payment for your stay. Please note that the date you stayed with us , there was no BW Reward points available in your account to cover your stay, therefore we have to charge your credit card for payment. We did explain to you that according to our procedure we can not exchange the back stay posting with your points what you earned later but as our courtesy we agree with Best Western customer service to refund your credit card against the points. I think you should appreciate it. We hope to serve you better in the future and able to earn your 100% satisfaction. Sincerely,

"Great location and value"

5
16/01/2018

This was a very convenient location off the freeway and close to the mall. Attractive lobby, friendly check in. We had a beautiful king room with oversized rocker chair, wet bar and deep soaking tub. There was a small snack basket and 2 bottle of water for us. Very comfortable. Hot breakfast served in a small cafe room with everything. Eggs, bacon, yoghurt, waffles, fruit and more! We could definitely see this was a “plus” Best Western.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Our team at Best Western Plus Newport Mesa Inn loves reading reviews like yours. Our goal is to provide all of our guests with service and comfort just as you have described, and and we appreciate you letting us know that we are achieving that goal. It is wonderful to read that the little extras, like snacks and bottled water, mean a lot to our guests, and that our location gives easy access to all that our community has to offer. It would be a pleasure to have you as our guests again in the future.

"Convenient location though not a thrill"

3
10/01/2018

This hotel is in a convenient (by car) location within easy driving distance of Newport Beach, Irvine, South Coast Plaza, etc. Not the nicest location—basically right next to the 55 freeway, though noise wasn't a problem—and just a tad on the sketchy side safety-wise, but it was okay. Like other Best Western Pluses we've stayed at, this one is in need of a major remodel—rooms are fine but dated and dark. Paint colors are depressing. Breakfast choices were fine—nothing to write home about, but decent hotel fare. Very good rates for the area and free parking—might stay here again because of that and because of the hotel's proximity to nearby attractions.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Thank you for your visit. We very much appreciate your insight into the experience and are happy to hear that you would stay with us again. Based on your feedback, we think you will be glad to know that we are currently undergoing some exciting renovations to our accommodations. We look forward to sharing these updates with our guests and providing you with an even better stay in the future. Let us build on the positives of our free parking and excellent affordability and host you again here in Costa Mesa. We hope to serve you better in the future and to be able to earn your 100% satisfaction. Sincerely,

"Safety concerns with staff actions"

1
08/01/2018

We prepaid our rooms the night before checking out as we were leaving very early to catch a flight. At about 12:20 a.m. someone tried to enter our room, but the chain prevented entry. A few minutes later someone tried again to enter the room and the chain prevented entry. We then received a call from the front desk asking us what name we were checked in under. I gave the front desk clerk our name and he told me we were not registered. I told him we were registered to check out the morning of January 7. He then asked me to come to the front desk in the morning. A short time later someone knocked loudly on our door. Time elapsed since this incident started had been about 30 minutes. After the knock I realized that someone had an active key to our room and was harassing us by trying to enter and knocking on the door. At this point I was very concerned for our safety, so I got dressed and went to the front desk. The desk clerk minimized the situation and told us not to be concerned. I continued to be very concerned because someone had an active key to our room. I told him I would be filing a report with the police. I will do this today for the record as the clerk did not seem to be concerned about our safety. We checked out the next morning and I reminded the clerk to have to manager of the hotel call us. As of this moment, 10:30 a.m. on January 8, the manager has not yet called us. I feel we were put in a dangerous situation with upset people trying to get into our room. I wish the staff and management had taken this more seriously. It could have resulted in a serious confrontation.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Guest, On behalf of our entire team , I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you give us to implement improvement to ensure we offer better experience for guests in the future. As I mentioned to you before that our booking system generated an error when you asked to get earlier checked out receipt. This caused confusion to our crew. Once again we apologized for you inconvenience. We hope to serve you better in the future and earn your 100% satisfaction. Sincerely, Naj Ekhlas

"Very Good"

4
05/01/2018

Great service, clean room, great breakfast, but wish we could take some back to our room. Understand why not. Excellent coffee! Loved the pool and spa! Were not able to access fitness room. Would have been nice if family could have joined us for breakfast, but the food was great!

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
We're delighted that you enjoyed your stay at Best Western Plus Newport Mesa Inn! Our team is happy to hear that our wonderful service and clean accommodations met your expectations. We're also glad that you enjoyed a lovely breakfast! We're sorry to hear that you weren't able to access our fitness room during your visit. However, It's wonderful to learn that you loved our other amenities. Many thanks for your thoughtful compliments and we'd love to have you return.

"Visiting in-laws at Fountain Valley, CA"

4
04/01/2018

Was looking for a guest room with 2 queen beds. BW Plus was only the place that offers that. It turned out that the beds were only full size. Anyway, had a nice 8-day stay at BW Plus. Breakfast was great, and room was always kept clean. Also there was no problem finding a parking space late at night.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Matthew, We appreciate you staying with us for your extended visit. It's great to hear that our tasty breakfast options gave you a great start to the day and that you never had trouble finding parking. We're also glad you enjoyed your overall stay in our clean, comfortable rooms. However, we apologize for any confusion regarding the size of the beds. The next time you're in town to see family, we'd be honored to host you.

"Great value and comfortable"

4
02/01/2018

We stayed one night over Christmas holidays at the BW Plus Newport Mesa. Room was spacious, clean and had loads of bathroom toiletries. Breakfast had a full range of items. Staff was nice and helpful. We would choose to stay here again.

FrontDesk_GM, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Emanuel, We're honored you chose to stay with us during your Christmas trip and thank you for the kind words. It's nice to hear that our clean, spacious rooms and full complement of bathroom amenities added to your comfort and that our broad variety of breakfast selections left you satisfied. Our friendly staff will be pleased you appreciate their assistance during your visit. We look forward to seeing you again the next time you're in town.

"Good location, good value..."

4
01/01/2018

This hotel is solid, offering a very good breakfast selection, clean and comfy rooms with a very friendly staff. I would definitely bring my family here again. The location is great and close to the beach (15 mins), South Coast Plaza (10 mins) and John Wayne Airport (7 mins). Free parking on-site.

"Excellent Accomodations"

5
23/12/2017

I've stayed at this BW+ before and if I come back I'll stay Again. The rooms are always spotless and the beds comfortable.The decor is quite relaxing. I have found the staff helpful and cordial. The separate breakfast restaurant is quite pleasant. Each morning they offer a variation of scrambled eggs and meats.. This morning in addition to standard scrambled eggs they offered eggs made with feta cheese and spinach. The meats were sausage and/or bacon There are also the standard items, waffles, pastries etc.

"Best Western Plus, Costa Mesa/Newport Beach"

5
18/12/2017

This hotel is a good value for the money. The hotel is clean, neat, and attractive. The location is convenient. The hotel staff was very attentive. The breakfast area was comfortable and the staff did not rush us away.

najekhlas, Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Guest, Thank you very much for taking the time to write a review on TripAdvisor to let others know about your stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa. We value your feedback by telling us what you liked about your stay and how we can implement more improvement. You are also helping us to deliver a superior experience for you and other guests in the future. We are glade that you enjoyed your stay with us and greatly appreciate your warm complements to our staff members. Hope to see you once again in the near future. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"An Excellent Hotel"

5
26/11/2017

I am a big Best Western fan as I've never had a bad experience in any of their hotels. I am also a BW Rewards member. Some experiences have been better than others, but all of been positive. Whenever I visit my family in Newport Beach I stay in this hotel. It is convenient to the highways and it is always a pleasant stay. This hotel offers clean and comfortable rooms and has plenty of amenities. My favorite is the hot breakfast offered and the warmth and friendliness of the breakfast crew. They always make you feel welcome. Please don't forget to tip them. The front desk and other service staff are always welcoming, warm and friendly, as well as professional. The parking is excellent and has both indoor and outdoor areas. There is also a heated swimming pool and spa if you just want to hang out and enjoy Southern California weather. I have stayed at hundreds of hotels, many of them 5 star and fancy, but when I travel the leisure what to see my family, I prefer to be comfortable and I feel very comfortable and at home here. Obviously, I recommend this hotel with one caveat, do not stay in room 313, I think it may be haunted - not evilly haunted, but the bed did tend to move while I was still. Can mattresses have a memory? However, the other ten or so rooms I've stayed in before have been just fine.

"Great place to stay !"

5
21/11/2017

We love staying at the Best Western for business and just for a weekend getaway with the grandkids. The rooms are comfortable and spacious, the free breakfast is awesome, and the staff is always friendly, and remembers us when we arrive.

"Excellent Place to Stay for a Balboa Bay Resort Wedding"

5
14/11/2017

I chose this hotel as an affordable alternative place to stay for my nephew's Balboa Bay Resort wedding. Best Western offered free shuttle to and from the airport which is only about 4 miles away. We took an Uber to the wedding which was also just a few miles away. The hotel was clean and well appointed. I especially liked the two delicious apples, snack basket, and bottled water--an unexpected treat! The full breakfast was adequate, but I would have liked more fresh fruit. The layout of the breakfast area was the only negative. Overall, I would highly recommend!

"Excellent place to stay with family staffs were helpful and friendly , access to free ways was fantastic . Breakfast was"

5
13/11/2017

Excellent place to stay with family staffs were helpful and friendly , access to free ways was fantastic . Breakfast was awesome ,plenty of parking lots , well maintained swimming pool , room service was fantastic , I will recommend to any one

"OC Visit"

4
11/11/2017

Very clean! Location was very convenient but unfortunately the room was too close to the front of the building which make for a higher noise level. Good quality over all for the area. Familiar with the are and will stay again in the future

"Good Stay at this Hotel"

4
31/10/2017

The room was was very clean and the bed was comfortable. The breakfast was hot and very good. We will definitely stay at this hotel the next time we are in town. The only issue for me, not my spouse was the ice machine on the 3rd floor is loud when it is making ice, Rooms near the ice machine can hear the noise through the door at night.

"Jan the traveler"

5
28/10/2017

I enjoy staying at this Best Western - the rooms are clean- the price is right . Most of all the staff is always professional and helpful. The two staff members who go out of their way to make you feel at home and make your stay more enjoyable are Romi and Sachie. I will be staying here again in January 2018.

"Nice stay at BW Newport Mesa"

4
23/10/2017

Convenient location off the freeway. Super fast and easy checkin and very friendly. I was upgraded to an executive room, which was great. Really large, had nice 'bonus' touches and inclusions, and provided an excellent night's sleep. Nothing really close nearby, but you can drive to find restaurants. Wi-Fi was great and I used it late into the evening. Breakfast was included and was fine. Would not hesitate to return.

"Toilet water in dopp kit"

1
16/10/2017

Horrible. Some water fell from the bathroom above into my dopp kit in our bathroom. Clean the rooms; fix the plumbing; get more responsive clerks; wash the carpets. When we first tried to get into our room the lock did not work. They moved us around the building. The ceiling in the bathroom of the second room leaked spilling water on my dopp bag. God knows if it was shower water, toilet water or sprinkler water. They then moved us back to the original room we were in. The lock worked the second time, but only for two of four cards. The manager told me he would discount the room rate by 50%. When I checked out, only one of three nights was discounted by 50%. If I knew that he only meant to discount only one night, I would have switched hotels. This was one of the worst, if not the worst, hotel experience I have ever had. I stay in hotels about 40 to 50 nights a year so for me to rank this at the bottom really says something about the quality. I intend to give up my honors card so that I am not tempted to stay at another Best Western. I will also do what I can to inform "corporate" about this last stay and the fact that it has made me resolve to never stay at your properties again.

"Slippers and a Robe...Nice Touch!"

5
11/10/2017

Another nice touch was the welcome basket. The motel has been around awhile, but it's clean, comfortable, quiet, and affordable. Close to a number of attractions. Very pleasant, professional staff, especially Kelly. Pretty, cozy outside pool area. Good breakfast and really good coffee.

"Sophisticated and affordable"

4
29/09/2017

The Hotel - Upon approach, the hotel looks a little small and cramped and the parking lot is a bit tight but, as they say, do not judge a book by its cover. The lobby is bright and spacious; the modern decor sprinkled with eclectic chrome pieces, the high ceiling, art deco chandelier and sweeping staircase create a light air of sophistication. Beyond the lobby is a convenience kiosk for basic needs, with 24/7 coffee and water service. There is outdoor seating on the second floor and a small outdoor pool area. The breakfast cafe, in the building opposite the lobby entrance, is bright, has plenty of seating and can be busy. The breakfast buffet includes: oj and several other beverages, coffee, tea, cereals, granola, yogurt, dried fruits, breads, bagels, pastries, waffle station x2 and a hot table with one or two variations of scrambled eggs, sausage, bacon, sometimes potatoes, Wow. The Room - The space between the foot of the bed and the dresser is pleasantly wide with plenty of room all around. Good closet, drawer storage (drawers are a wee shallow), comfy bed and pillows for watching television, clean and very well-lit. During daylight, I used the chrome teepee lamp and desk chair to hold back the blackout curtains as the window is much larger than it seems. Windows open fully. Crown molding is a nice touch. The vanity sink and bathroom were spacious and well lit. The amenity selection included a razor and toothbrush; no need to call down. And who doesn't like a robe and slippers:) The Location - Close to the airport, the Back Bay, beaches and whale watching, very convenient. My only complaint would be internet speed. C'est la vie:)

"Great place to stay"

5
17/09/2017

This so convently located for where I go and who I see. I try to stay here when ever I'm in Costa Mesa. This hotel is so easy to get anywhere in Orange County. I was meeting friends for lunch so no breakfast that morning, but breakfast is good

"Great Place!!"

5
12/09/2017

What a lovely stay!! Great location, not far from the beach. Awesome friendly staff with quick chin in& out. Breakfast was nice with hot items and very good coffee!! Would definetly reccomend and will be backmin the future! Keeo uo the excellent work!

"Very Nice"

4
04/09/2017

Nice clean rooms. But short on staff if you need something late at night or overnight. Only one employee there that cannot leave the desk. Parking is limited even with the garage if its a full house. The breakfast was nice.

"lovely"

5
28/08/2017

The stay is always pleasant i will never stay any where but Best Western Plus Newport Mesa Inn everyone is very courteous they go out there way to help.also everyone speak to you in the hallway Newport mesa Inn is the best

"Great quality for the money"

4
25/08/2017

Updated rooms with attention to cleanliness detail. Nice amenities. I was very happy with my stay and I am very picky, I stay in a lot of hotels. For the money, I don't think you can beat the value. Such detail as the TV remote was in a "fresh Remote" bag. The complimentary water and snack basket was a nice touch as well

"I give this Best Western Plus an A+"

5
09/08/2017

This Best Western hotel is a Plus for sure. From the friendly and accommodating guest service representatives to the housekeepers, I give them an A+. Not only was my room sparkling clean, and I must say I'm quite picky. The hallways and window seals were dust free, crisp and clean. The breakfast was a real hit with my family. We loved the hot fresh items and variety of the eggs was a nice surprise each day. They even have a make your own waffle bar with a nice selection of toppings or if your feeling creative you can incorporate it into your waffle. Thank you for for the hospitality and most comfortable accommodations.

"Nice hotel for the price"

4
06/08/2017

We have stayed here twice for at least a week each time. It is a clean hotel with a very nice staff. The pool was heated, so we got to enjoy it on a cooler day. It is right off a main highway, so the location fit our needs to visit family in Newport Beach and the surrounding areas. Free breakfast was good to start the day off.

"love this place"

5
31/07/2017

Easy access off freeway , close to the beaches and real chill atmosphere. Mexican food easy to walk to and a convince store in walking distance . Love the pool and spa! I stay there all the time . Thumbs up!!!

"Nice hotel, basic amenities, free bfast"

4
31/07/2017

The hotel is directly next to the freeway, but the room we had was quiet. Very nice check-in staff, rooms were clean and well-appointed, bed was very comfy. Free breakfast was basic but good. Only minus was wifi was VERY slow and sometimes couldn't connect. 15 minute drive to the beach, restaurants, stores, etc. Drove 20 minutes to the Nixon Library to check that out as well.

"Inquire about rates"

5
30/07/2017

Staff is terrific, the Inn is clean inside and out and well maintained. Convenient location Caution! Be sure to inquire about rates if you change any part of your initial reservation. We extended our stay by one night and the rate DOUBLED for that one night. I was NOT advised of that and I was shocked and would not have stayed

"The BEST best western ever! Incredible experience"

5
21/07/2017

We stayed three nights in July. Staff reception was awesome. Breakfast is catered -- they have two people who serve and clean up, its a large breakfast with three hot items and waffles....best motel breakfast i've ever had. Furthermore, its in its own building, with wi fi which is awesome. Parking is plenty including underground if you want to keep your car from sunlight. Rooms are very clean and massive, they also have a fitness center with a bike, treadmill and weight machines and elliptical. Also have a hot tub with jets and a medium size pool to chill in. Very close to things in Orange county. Would definitely return without question. The best motel experience I've ever had for the price. Wi fi was also strong.

"Great Place to Stay!!!"

5
18/07/2017

Check in process was quick and easy. Our room was great! Very clean,and when house keeping tidied room they "tucked in" my son's stuffed toy for him. Everything smells and looks clean. Snack basket waiting in the room was a great plus! Will be staying here next time we are in the area! Free breakfast, parking, and WIFI!

"Great place to stay"

5
14/07/2017

Wow! I was expecting this to be a regular Best Western. I have stayed at a few crummy hotels recently. The best part was the room was dark, the mattress was super comfortable, the air conditioner was great. It stayed on all night. I have stayed at plenty of places where the air conditioner resets to a higher temp late at night. Nicely decorated, plenty of parking. The breakfast was great. Served in a separate restaurant with actual linens and servers. Pool area was quiet. There is an enclosed hot tub that overlooks the outdoor pool.

"Very nice hotel"

4
10/07/2017

Pros: very friendly and helpful front desk clerk, extravagant lobby, clean room with so many extras (welcome baskets of food and travel sized personal items), generous full breakfast, reasonable price in a good location to access other orange county sites Cons: Outdoor pool and jacuzzi had outdoor debris in them, bags of garbage and pizza boxes collected at end of hallway leading to pool

"Soiled sheets, uncaring staff"

2
02/07/2017

The bed sheet in our room appeared to have feces on it. We called to the front desk immediately where the clerk said, "uh-huh, well, I'll send someone." No apology or room switch. A person appears with a stack of sheets and tells us we must change the bed sheets ourselves. What a disgusting experience.

najekhlas, General Manager at Best Western Plus Newport Mesa Inn, responded to this review
Dear Linda, On behalf of our entire team I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you give us to implement improvement to ensure we offer better experience for guests in the future. I am sorry to hear that as we do have the best record of cleaning in our Guests review at all time. We will be investigating and make sure not happy ever. I hope to serve you better very soon once again at the near future. Sincerely, Naj Ekhlas GM

"Great Place To Stay"

5
02/07/2017

I have stayed at this hotel quite a few times over the last 6 years. It's always clean, the staff is always friendly and helpful and breakfast is yummy! It's close to the beach, shopping, and great restaurants!

"Excellent choice in the area"

5
01/07/2017

Front desk was exceptionally helpful. Internet connection information shared at check in, and was easy to access. Furniture just right. Room was sufficiently spacious and comfortable. We like to open windows, so that is a real plus for us even though it does mean some intrusion of outside noise. Breakfast excellent. All in all a positive experience.

"Excellent place to stay!"

5
28/06/2017

Excellent hotel, customer service and comfortable place to lay your head! Will definitely recommend this hotel and stay here when I return for vacations! The breakfast was outstanding, the staff was accommodating and friendly!

"Guess you can get cheaper places that are not much worse"

2
26/06/2017

There wasn't anything particular to like about this place. Breakfast was very basic. The whole place feels a bit run down. Extremely noisy A/C. When I arrived there were some guys in the back of the parking area (where I had to park) with some big SUV pick ups having a 'party' They were pretty noisy and wasted and made you feel uncomfortable.

najekhlas, Manager at Best Western Plus Newport Mesa Inn, responded to this review
Dear Frankspy, Thank you very much for taking the time to write your experience about your recent stay at our property. On behalf of our entire team I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you give us to implement the improvement. We hope to serve you once again very soon in the near future to have another chance to provide you with a superior experience and to be able to earn your 100% satisfaction. Sincerely, Naj Ekhlas

"beautiful place"

5
26/06/2017

My husband and I stayed here for an evening. It was very clean and quiet. Everything was working and the staff was very helpful when needed. The breakfast was very good and a nice variety of foods. This is a well maintained property.

"Good location, nice rooms"

4
26/06/2017

The lobby and grounds of the hotel are very nice. It is close to main roads, but you are a little secluded the way the courtyard is set up. The room itself was nice. Comfy beds and a nice bathroom with nice amenities. The shower pressure was low, and that was a big minus for me, but I am rather particular on shower pressure. Had I been traveling on business, the wifi may have been a little slow, but for my leisure trip it was just fine. Overall, the location is good and our experience was pleasant.

"Well Trained Personnel"

5
22/06/2017

There was a serious conflict between the date we thought we were set to arrive, and the actual arrival date. However, the desk clerk not only honored our reservation, but gave us an upgrade without additional charge. It may be that the upgrade was the only option because of room availability, but she didn't have to do that.

"Comfort at a great price!"

5
18/06/2017

The hotel was clean & well maintained. The beds were very comfortable, the WIFI worked great & the cold breakfast buffet items were supplemented with make them yourself waffles as well as scrambled eggs & a rotating choice of bacon or sausage each day. The location was very convenient for us.

"Jan the traveler"

5
18/06/2017

Our stay at the Best Western Newport Mesa Inn was very enjoyable. The employees are helpful, respectful and are willing to go out of their way to help their guests. The rooms are spacious and clean. The beds are comfortable and so are the pillows. The breakfast is very good. The price is reasonable. We plan to stay there again on our next trip to California in October.

"A girl getaway"

4
14/06/2017

We're impressed with this hotel! It needs décor updating in the rooms, but that is truly to only 'negative'. The rooms are comfortable and clean. The beds are very comfortable. The staff is courteous and polite. Breakfast, included in the room rate, is 4-stars, if not 5. I've never had this quality of hotel provided breakfast. Two choices of scrambled eggs each day (plain, with ham & cheese, veggie), sausage or bacon, potatoes and a large variety of breads, cereals, pastries. They offer gluten free items.

"Nice! "

4
12/06/2017

I've always passed up booking Best Western hotels. I don't know why exactly. Based on positive reviews we booked this one on a recent trip to visit family. We were pleasantly surprised by the beautiful, airy lobby and the welcoming front desk staff. Our room was large, well appointed with fresh fruit and granola bars and lots of bathroom toiletries. The beds were comfy enough. But the highlight was the separate breakfast cafe. It has a European look pretty arched doors with white table cloths, open, high ceilings. It was a lovely way to start our day. We appreciated the sign letting guests know the food was not to be taken from the cafe. A server attended the hot foods area. It is definitely a step up from typical free breakfast venues.

"Regular BW standard, bad experience "

1
11/06/2017

Don't stay here if you want a good nights sleep! This place is your average Best Western hotel. For the money not too bad/not too good. We were put in a double queen room 330, with an adjoining paper thin (but of course locked) door to the room next door room 329. Night of 10th June... And unfortunately there was an _extremely_ loud and noise family next to us in the adjoining room... I'm a family man and it pleases me when people have a good time, but this was just over the top! At 11.30 pm "ish" they were watching a movie extremely loud chatting laughing. We ignored it because they were properly just gonna finish the movie and then go to bed... but guess again. After that they started playing each other's favorite youtube videos. And don't get me wrong here - I'm happy for them that they can have a good time together... but 1.30 in the morning?! Come on.... Went and knocked quietly at their door, was respectfully gonna ask if they could please keep it down just a bit. After knocking they all immediately went quiet... and no one answered the door. Thought that was all good, maybe the knock reminded them that it was late. Jumped back into bed and woke up 10 minutes later to loud laughter and happy people screaming in the room. Sounded like they invented a new game, with running out of the room, SLAMMING the door running down the hallway and then back again. So at 2.30 we had enough, I went down to the gentleman in the reception (and notice here when the family in 329 heard me exit my room everything got shut off and became quiet...) and asked him to take care of the problem.... Thought it was handled by this but... no... Noise kept coming, loud chatter going through the paper thin adjoining door.... At 03.48 this morning after getting NO sleep I called the reception and asked the gentleman there to PLEASE be so kind and ask them to just keep it down a bit... Waited for a bit. Loud chatter and good times continued in the room next door. 5am both my wife and I were so exhausted that we fell a sleep. We are not noise sensitive people, we live right in the heart of Hollywood. Nor did we mind the noise from the road close to the hotel or the loud AC, but that family in the room next door robbed us of our sleep, and the Best Western personal was unable to do anything about the problem. Upon checking out, I asked the receptionist what was going on in there last night. He just apologized and gave me a few bucks off the bill, but that nowhere near a fair compensation. Not at all! I would expect a professional hotel to either move us, give us a full refund or a free night sometime in the future. Best Western if you read this, I'm sure you can find me in the system. Feel free to contact me if you want to better the situation. As the situation is we are never staying in another Best Western. We will notify friends, family and our work places not to use your hotels in the future. I will be sure to share this on the different review platforms where I can find you until you take some responsibility. Bad service.

najekhlas, General Manager at Best Western Plus Newport Mesa Inn, responded to this review
Dear King, On behalf of our entire team, I would like to apologize for not exceeding your expectation and the guests who were staying next door disturbing your sleeping with loud TV and conversation. Your satisfaction is very impotent to us and we will be using the feedback you give us to implement improvement to insure we offer better experience for guest in the future. Please note that we are very serious regarding guests who disturbing peace and we are committed to make sure our guests have a good night sleep. Our record shows that the guest has been informed by our customer service as soon as received call from you regarding the noise. The guest who stay next to you, immediately apologized. Please note that we do immediately take care of the guest who is disturbing the peace if we receive the second complains. Once again we are sorry and hope that you consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Naj Ekhlas General Manager

"Clean, friendly and convenient"

5
10/06/2017

Very clean hotel, conveniently close to OC fairgrounds, Segerstrom theater and Southcoast Plaza. Staff is friendly and helpful. Breakfast is very nice, well staffed with good service. We'll be back when we're in the area. Be sure to ask for the 'upgrade'.

"Surpassed My Expectations With Execllence!"

5
07/06/2017

It takes a lot to beat my expectations... especially when you're a Best Western PLUS! All the little things you'd expect were there... a clean room, comfortable bed, friendly staff, a good hot breakfast in a clean, spacious and cheery breakfast room, etc. I was not expecting the crown moldings, the incredibly comfortable over-stuffed chair that was actually was a recliner, the deep soaker tub, even the sanitized remote control next to the slippers and robe all wrapped up and provided for my convenience! The staff was very friendly, offered great suggestions on restaurants and remembered my name, not that I'm anyone special, but they sure made me feel like I was! The pillows were plentiful and comfortable. The bed was wonderful. I found the large desk very useful, as I was on a business trip. There were power outlets everywhere, for us techno types (although none were USBs... bring an adapter). There is a lot of street level parking in the parking lot, plus they also have underground parking. The street level lot gets full pretty quick, so I appreciated the extra parking below. This was my first stay at the Newport Mesa Inn and it was exceptional! This is not a budget hotel, and it is Orange County, CA, so cheap is hard to find. But this stay was a great value! It was a premium experience at a mid-level price. I give the BW Plus Newport Mesa Inn my highest recommendation!

"A Pleasant Stay"

5
04/06/2017

I've stayed here 3 times and it was very pleasant. While each experience was slightly different, overall the staff was excellent from the front desk to housekeeping to the breakfast crew - helpful and friendly. The room was clean, spacious, well appointed, and filled with amenities. However on one visit, the bed linen and cover were rough to the touch and that slightly effected my sleep comfort. On my last visit, (May, 2017) the A/C compressor was too loud and woke me several times. An added plus is the full breakfast. The area is good and the staff consistently excellent-polite and helpful. My son reports that his hot tub experience was excellent. Never tried the pool but I am looking forward to it on my next visit. Parking is quite ample and the Inn is well-located in Newport Beach/Costa Mesa area. I am a Best Western Diamond Select Rewards member and I will definitely stay here again. I highly recommend this hotel.

"Repetitive Happiness"

5
04/06/2017

This was our 10th or so stay at this place. I have not yet had an issue, and have always felt welcome. Convenient location, quiet and safe. We have had to stay elsewhere a couple times when they were booked, and found no comparison. I purposely never give 5 full stars, but these folks well deserve it. Also, best breakfast in town!

"Want an exceptional hotel - THIS IS IT!"

5
01/06/2017

Excellent is not sufficient to describe this hotel. The property, staff, food, EVERYTHING and EVERYONE were exceptional, genuine and REAL! We will definitely come back to this hotel, when in the region.

"Near Newport Beach!"

3
29/05/2017

Room comfortable a King size room to rear of property, had microwave, refrigerator, also in room safe a bonus for passports, electrical items etc. Air con unit very noisy, could hear planes from airport when unit was switched off. Room furniture a little dated. Pool area small with six bed and three tables saw very few guests using area. Small gym area spa tub noisy . Reasonable breakfast selection hot food served by staff member. One Web site I came across incorrectly states that this hotel has restaurant and bar.

"May 2017"

4
29/05/2017

I had never been in the area before and did not know what to expect. I found that this hotel met all my needs . It is clean, fairly modern and well run with courteous and very helpful staff. I will definitely stay there the next time I am in the area.

"Clean!"

5
23/05/2017

Breakfast was SPECTACULAR! And breakfast employees were SUPER helpful and friendly. Clean and quiet. Comfortable bed. Decor needs updating but great overall. Location is great. Just a few miles away from everything you need. Would stay here again!

"Would recommend it for sure"

4
21/05/2017

Nice and clean hotel with a great breakfast - staff really nice too. Small but ok pool area. Spacious room and bathroom. Close enough to beach without having to pay beach prices. Would come back here any time!

"The worst hotel ever !!! "

1
16/05/2017

I actual stayed here April 2016 , I will never stay here again !! The charged my credit card 200 dollars claiming I was smoking weed which I wasn't !!!! My sister room had to be changed in the middle of the night because of bed bugs that attacked on night one .. this was the worst experience I every had at a hotel from mangement down the treated us horrible claiming we bought bed bug to hotel and they would have to ask US to leave the hotel based on if the found anything .. I have never been more humiliated in my life , they really made us feel like we where not worthy to stay at the hotel !!! I highly don't recommend people stay at this hotel !!!!! Stay away pleases don't go . I made complaints to best western headquarters and the told there was nothing they could do about it. It show how much best western cares about their customer which is ZERO !! So once again I highly don't recommend this hotel !!!

najekhlas, General Manager at Best Western Plus Newport Mesa Inn, responded to this review
Dear Queen T85, We are sorry to hear that you had such an experience at hotel you stayed in April 2016 a year before. We do not have such record of your claim but please note that Best Western Plus Newport Mesa for sure is a 100 % non smoking Hotel and we are strictly enforce it with minimum $250 charge and immediate removal the guest who does not respect the policy. We are always trying our best to deliver the service we promising. Thank you , Naj Ekhlas General Manager Best Western {Plus Newport Mesa Hotel

"Convenient location"

4
13/05/2017

This hotel was in a very convenient location, close to freeways, beach, and university. It was clean and comfortable, and the breakfast was plenty. The only downfall was that there appeared to be human trafficing going on in the evenings.

"Great stay For OC"

4
08/05/2017

This is the hotel of choice for the OC Half Marathon. The hotel is a quick 10 min walk to the bus pickup and finish line. The overall quality of the hotel is nice and comfortable. You will be refreshed with this hotel when you wake up and start your race.

najekhlas, General Manager at Best Western Plus Newport Mesa Inn, responded to this review
Dear Honorable Guest, Thank you very much for taking the time writing a review on tripAdvisor to let the others know about your recent experience at the Best western Plus Newport Mesa Hotel. We value your feedback for more improvement and helping us to deliver a superior experience for you and other guests in the future. we are glad that you enjoyed your stay with us and greatly appreciate your wonderful comments about our property. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Best bargain in town - very pleasant stay"

4
07/05/2017

For a getaway weekend, this was a perfect place for my wife and me. The accommodations are spacious and very clean (ask for the business upgrade), the on-site facilities are small but quite adequate and the staff is wonderful. In fact they are doing everything RIGHT that many similar hotels are doing WRONG these days. The beds are extremely comfortable and well-maintained, parking and Wi-Fi are free, and they serve a free full, excellent breakfast each day. My wife and I really love this location - close to but not at the beach (where prices can easily double for the same or lesser room) and you are also very close to the Irvine Spectrum and Newport Beach. The staff is very friendly and accommodating. We would definitely come back!

"Great location and price"

5
07/05/2017

hotel located to easy access to beach, Disneyland,, Angels baseball, South Coast Plaza shopping center, freeways to get to So. Cal sights. Price including hot, fully cooked breakfast was great. Staff very helpful with out early check-in.

"Very pleasant experience"

5
06/05/2017

Very clean and modern, convenient location in Orange County. Lovely lobby, quiet room, easy parking and nice breakfast. Great bathroom amenities and shower head. Three separate sinks would make getting ready speedy for everyone.

"What a nice experience"

5
06/05/2017

From the minute we arrived Romi at the front desk greeted us in our native languages. Romi and Mary expedited our checkin process. The room was clean and comfortable. The complimentary breakfast was hot and tasty. A very nice experience.

"Nice stay"

4
25/04/2017

Clean and comfortable, good value older property 15 min from PCH/ 5 min from John Wayne airport. Friendly, compentent staff. Spacious handicap-accessible room (just too close to elevator noise). Adequate free breakfast. Good base for exploring Newport/Laguna area.

"Nice Enough Property"

4
24/04/2017

Business trip, just one night here, but all in all a fairly nice place. My king room was quite comfortable and larger than many rooms I've stayed in. The closet was huge and I've never seen a hotel closet as big this one was. They could replace the carpets in the hallways because my first impression was they were incredibly dirty, only to figure out it was the color of the carpets, not dirt.

"Costa Mesa Hotel"

5
20/04/2017

The rooms were nice, clean, and included blankets... which for some reason many hotels don't have anymore. The pool was warm and the hot-tub was enjoyable. The dining area was large. The free breakfast was good. The waffles were fantastic.

"Nice place for an older hotel"

4
20/04/2017

Not a Five star hotel but not bad. They have a great breakfast and are within driving distance to great restaurants. The pool and gym are tin. The rooms are clean and have everything you need but nothing fancy. The heating and air are basic models you see in every motel, meaning they are noisy and not very modern. But they work. The beds are very good and there is no smell or anything wierd. Easy access to freeway too.

"Great Stay"

5
09/04/2017

We really liked this hotel and the staff. Everybody was professional and friendly. Great location and very clean room. We would stay here again if in the Newport Beach area. Breakfast were very good and an upgrade over most.

"Good Value"

4
08/04/2017

Clean large room, personable staff, and good breakfast. Also used small pool, small hot tub, and small fitness center. All facilities worked well, even though they are on the small side. Location is close to Newport Beach. Stayed here before a couple years ago and had the same positive experience. They also have covered parking for no extra fee and that is always a plus for me.

"Seminar visit"

4
07/04/2017

Came here for a seminar. I didn't book a room this time. This review is only for the visit. This place is very clean & aesthetic pleasing to the eye. What i dislike is that the cafe is only available to guests. It would be a good idea to charge a fee for non-guests, who are here for a seminar. Luckily, there's a Jack in the Box next door. I like the fact that complimentary coffee is offered at the lobby. Underground parking is a plus too.

"This hotel is a real PLUS for the area"

4
06/04/2017

So close to the ocean and the trendy shops and food options, stay here and enjoy the pool or spend the day at the beach. You will have a great breakfast, free parking, great welcome amenities and pay a very competitive rate for your experience.

"Best Western Costa Mesa"

4
05/04/2017

Nice clean place to stay at a reasonable cost. It was conveniently located near the Irvine area where I was working. The access to the freeway and local streets was very good. I did not use the pool or breakfast due to scheduling, but they seemed to be in good order.

"Awesome Stay"

4
26/11/2016

Stayed here for a week. Stay was awesome with excellent breakfast. Staff at Reception and Breakfast (especially the waffle!) were very nice. Excellent Service. Used the Gym daily with TV, Aircon and Toilet. Great Basement Car Park. Remember to check in at front before driving down. Need Key to access the door to lift. Wireless on mobile and laptop was great. If you need to use the cable, get about 4m (12 feet) lan cable as the port is away from the table. Will definitely stay here next time.

"Awesome staff"

5
17/11/2016

I really enjoyed my stay at the Best Western. All the stay were awesome and a great breakfast. The staff in the breakfast room were exceptionally nice and I enjoyed conversing with. Nice quiet room and big screen television. And they serve hot cookies in the lobby.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Guest, Thank you very much for your exceptional review regarding your recent stay at our Hotel The Best Western Plus Newport Mesa in Costa Mesa/Newport BH. Your business is very important to us and we value your feedback. Your feedback is helping us how we can further improve our service and deliver a superior experience to you and other guests in the future. Once again that you very much for taking the time to write your comments and hope to see you soon. We appreciate your loyalty to our brand and it is always our pleasure to have you as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Extremely Nice BW Plus"

5
30/10/2016

We make it a point to stay at Best Western's in our business and pleasure travels. They have really stepped it up and this particular Best Western Plus was a delightful experience and all the whole stay from beginning to end was a 10 I would stay here again when in the area and have already recommened this hotel to friends.

"Having it both ways"

5
25/10/2016

We live about 2 hrs away in the mountains, amongst the tree tops, overlooking a lake, wonderful lifestyle. But, we miss the ocean and the OC environment. My husband has a lil less than 1 yr to retirements and these getaways this hotel help take some stress out of the daily grind. We adore the location pricing and proximity to beach, fair grounds, shopping and dining choices. The rooms are really great for our taste and comfort. Pretty hotel and landscape. Breakfast is yummy and staff always kind and friendly. Best Western Plus is pretty amazing with the in room amenities, Apples, bottles water and snacks no charge, awesome selection of toiletry items and free parking .

"Family retreat"

4
22/10/2016

Safe neighborhood, close shopping & restaurants, close to beach & wharf, and great parking. This hotel was clean, friendly, has great amenities, and a great breakfast. The beds were very comfortable and the rooms were decorated nicely. The room had a coffee make, small fridge, and a microwave. The front desk also sold some snacks, drinks, toiletries, and medication. I will definitely stay here again.

"Superb Accommodations and Great Experience"

5
20/10/2016

Very warm and friendly staff at front desk and housekeeping was superb. The breakfast was beyond average and the staff was friendly in the dining area. We would definitely return to this hotel again. It was also in a great location near parkways, few miles from beach and near lots of restaurants and shopping. Very very clean hotel.

"Great Experience"

5
11/10/2016

I liked the location and easy access to the hotel. The place was quiet and well kept. The rooms were very neat and clean. I enjoyed having breakfast and the staff making me feel as though I was at home.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Guest, Thank you very much for taking the time writing a review on TripAdvisor to let the others know about your recent experience at the Best Western Plus Newport Mesa Hotel. Your feed back and your warm complements regarding our team members are greatly appreciated and it is always our pleasure to have you as our guest. Once again Thank you very much for your wonderful review and look forward to see you in near future. Sincerely, Naj Ekhlas General Manager

"Very nice!"

5
10/10/2016

I've got to say this is a very nice clean hotel room. I usually don't write comments, but this room was super clean. It is the first hotel where the bathroom grout was white! Carpet and linens were relatively new and very clean. Big walk in closet too! Loved this room. They serve a full breakfast with linen, real utensils, and plenty of tables. Friendly staff. Four miles to Newport Beach hot spots and close to the fairgrounds and John Wayne airport.

"Surprised at quality"

4
05/10/2016

A larger than normal room, comfortable bed, 42" TV, a much better than average breakfast. This is a place I would visit again. Reasonably priced, close to Vanguard and just off CA 55. There are really no negatives on this place. Coffee available anytime too!

"Good value & quality"

5
01/10/2016

BW Plus was a much better value than certain hotels in close proximity that cost 2-3x as much. Room was spacious, good amenities, and very friendly staff. Highly recommended for business or recreational travelers.

"Good value for money"

4
27/08/2016

I chose this hotel because of its proximity to Disney first and sea world second. It is a nice clean hotel with spacious rooms. The breakfast finishes at 9.30 sharp and that is a disadvantage specially during vacation. The staff is very helpful and courteous.

"moving son into college"

5
26/08/2016

Our stay at the Best Western was very enjoyable. The rooms were very clean and the staff is friendly. The complimentary breakfast was wonderful. They also offer free parking. It was nice having a fitness center with a TV.

"Family vacation"

5
23/08/2016

Hotel was beautiful. The hotel and breakfast staff was very kind and helpful. The breakfast was delicious too. I would highly recommend this hotel. It is located a beautiful area. It's not too far from Hampton Beach and Huntington beach. It's right off the highway. It is reasonably priced.

"Great place to stay"

5
22/08/2016

I have stayed in a lot of hotels about 300 nights a year, and I was very surprised at the quality of the rooms in this hotel, it has to be one of the best keep secrets. I have only stayed in two other Best Westerns with rooms this nice and one of them was in Germany. great job on this hotel with the rooms and house keeping service.

"Staying close to Long Beach but in Costa Mesa"

5
18/08/2016

Stayed here for an education session but was close enough to walk the beach and ate at a fabulous restaurant called Gulfstream, seafood is their special. The hotel is older but clean and comfortable. Prices are higher in this area because you are in the Longbeach area,...Breakfast was a full self serve . Coffee cup refilled often.... Right off freeway, so just jump on and go.

"Avoiding the fire"

4
18/08/2016

We were in Costa Mesa when the wildfires blocked our way home. It seemed every hotel had increased priced that night, but not the Best Western. The staff was helpful, the room clean. and we got a badly needed breakfast before setting out to find a way home

"Very average"

3
17/08/2016

This hotel is average at best. The room I had was clean and I appreciated the free snacks. The free breakfast was not good at all. Rubbery cold eggs, odd tasting sausage and an automatic toaster that did not toast the first run through and burned on the second run through. There were 3 extremely nice and attentive employees on hand during the breakfast, which helped. The hotel must be in the process of remodeling as the best outside parking was taken by work trucks and the prime inside spaces were full of carpet, trash, furniture, and building materials. All in all it was just average and what I would expect of a best western.

najekhlas, Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for writing your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel In Costa Mesa/ Newport BH. ON behalf of our entire team , I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we would be using the feedback you gave us to implement improvements to insure we offer a better experience for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa HOtel

"40th High School Reunion "

5
11/08/2016

They've remodeled this hotel that's been there for a very long time and it's clean and comfortable and the staff is incredibly accommodating and friendly. I highly recommend choosing this hotel for any time of stay in Orange County. We have a special needs son in his 20s and he was very comfortable and happy while we stayed here. The breakfast staff was amazing! So happy and informative and helpful and the food was great????

"Best Western Plus Newport Mesa Inn Costa Mesa"

5
08/08/2016

I have to say that this was among the finest Best Westerns we have stayed at. Water, fruit, and personal items provided. Linens and bedding were excellent. Everything worked and worked well which is not always the case. The staff was very courteous and polite and actually seemed like they cared to have you stay there again. Breakfast was really good, the best so far at B/W. Last stay in Chula Vista was really discouraging. May not go back again. You will enjoy this Hotel.

najekhlas, Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa /Newport BH. Your business is very important to us and we value your feedback. Your feed back is helping us how we can improve and deliver a superior experience to you and other guests in the future. Once again that you very much for taking the time to write your lovely comments and hope to see you soon. We appreciate your loyalty to our brand and it is always our pleasure to have you as our guest. Sincerely Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Nice place"

5
04/08/2016

Our stay at the hotel was great! It looked like they have recently remodeled. Nice and clean. Only thing we didn't like was the sofa sleeper was a very uncomfortable futon. But if you didn't need to use a sofa sleeper, the normal beds were comfortable.

najekhlas, Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa /Newport BH. Your business is very important to us and we value your feedback. Your feed back is helping us how we can improve and deliver a superior experience to you and other guests in the future. Once again that you very much for taking the time to write your lovely comments and hope to see you soon. We appreciate your loyalty to our brand and it is always our pleasure to have you as our guest. Sincerely Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Good stay"

4
03/08/2016

This is one of the better-looking hotels around the area, and the price wasn't too bad. Best Western Plus's are usually pretty decent to stay in and this one was no different. The room was very clean the shower was great and the bed was comfortable. They put out a couple bottles of water a couple apples some chips and a couple breakfast bars in your room. The TV worked good the fridge worked good as well. If I was back in the area I would stay here again.

najekhlas, Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa /Newport BH. Your business is very important to us and we value your feedback. Your feed back is helping us how we can improve and deliver a superior experience to you and other guests in the future. Once again that you very much for taking the time to write your lovely comments and hope to see you soon. We appreciate your loyalty to our brand and it is always our pleasure to have you as our guest. Sincerely Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Very nice stay"

5
02/08/2016

Well, of course, this is a Best Western, and should be compared with hotels of a similar cost and market positioning. As such, this is a very solid hotel offering. We stayed here one night while visiting the area to attend the Orange County Fair. Following a full fair day we were tired and eager to settle down to a comfortable stay. Check-in at the hotel was quick and friendly, and we soon found we were settled down in a comfortable room. The hotel had provided complementary bottled water and fruit, so we were set. For dinner we found a little hole-in-the-wall Argentinean restaurant about a mile down the street which featured great take-out and bought a bottle of wine from a local Super K market. Our overnight stay was perfect. In the morning we took advantage of their complementary breakfast. The breakfast offering included the expected buffet eggs, fruits, pastries and cereals. There was no omelette bar. I think we got our money's worth out of this stay. Good service, good facility, and good value.

najekhlas, Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa /Newport BH. Your business is very important to us and we value your feedback. Your feed back is helping us how we can improve and deliver a superior experience to you and other guests in the future. Once again that you very much for taking the time to write your lovely comments and hope to see you soon. We appreciate your loyalty to our brand and it is always our pleasure to have you as our guest. Sincerely Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"College Visit"

3
26/07/2016

This hotel is great at $149. We paid $208 for several nights. It is not worth it. Old and tired with bad internet and breakfast. The pool area was not great. The only good thing was they had a laundry that was much needed.

"perfect place to stay for the OC fair, you can walk"

5
16/07/2016

nice comfy beds, clean, newly refreshed actually pretty, nice fluffy towels, great coffee - nice and strong with great waffles and full breakfast, very nice staff, we will definitely come here again when in the area

"Great value & close to beach and OC attractions"

5
12/07/2016

Best Western Newport Mesa Inn, Costa Mesa is in a great central location and costs less than staying in a beach city or near family attractions. It provides family friendly value and a great breakfast if you are vacationing in OC. Parking is free and the freeway is close by for easy access to major sightseeing areas.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at The Best Western Plus Newport Mesa Hotel in Costa Mesa/Newport BH. Your business is very important to us and we value your feedback. Your feedback is helping us how we can improve and deliver a superior experience to you and other guests in the future. Once again thank you very much for taking the time to write your lovely comments and hope to see you soon. We appreciate your loyalty to our brand and it is always our pleasure to have yo0u as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Beach visit"

5
01/07/2016

The Best Western Plus Newport Mesa Inn is clean, plenty of parking and the staff is friendly and quite helpful with directions. We stayed there for a visit to the beach and Knott's Berry Farm. The location is an easy access off the 55. The location offered a hot breakfast, there was something for everyone to enjoy.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa/Newport BH. Your business is very important to us and we value your feedback. Your feedback helping us how we can improve and deliver a superior experience to you and other guest in the future. Once again thank you very much for taking the time to write your lovely comments and hope to see you soon. We appreciate your loyalty to our brand and it is always our pleasure to have you as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Crappy Internet"

1
29/06/2016

Called the front desk tonight after painstakingly trying to do work with the Internet. The front desk guy tells me that "iPads and cell phones are unreliable," and "we are close to the airport and that messes up the Internet sometimes." Seriously? I stay in hotels 100-150 nights a year, and rarely is the wifi like this. I tell the guy I just won't stay here anymore, and he says, "ok," and hangs up. So much for being a platinum member, yes?

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Guest Steve, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesas Hotel in Costa Mesa. First of on behalf of our entire team, I would like to apologize for experience had and not exceeding your expectations. Your satisfaction is very important to us and we value your feedback. We will be using the feed back you gave us to implement and improvements to ensure we offer a better experience for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Furthermore, we do have 24/7 internet support line who can help our guests with any internet issue. Please do not hesitate to contact me directly at 949 650 3020 , if I can provide any assistance. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Horrible customer service! Never refunded my money!"

1
27/06/2016

DON'T EVER BOOK HERE!!!! Horrible customer service. A situation came up and Mary, the lady I spoke to at this hotel, was suppose to issue my refund. It's been almost 2 weeks and my refund hasn't been issued, yet! I spoke with her twice already and every time she said she will return my money, she NEVER did! Other co-workers were helpless and the manager was not in office or available to help. Don't waste your time and money dealing with people who can't do their job right!

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Kia, Thank you very much for taking the time to write your comments about Best western Plus Newport Mesa Hotel regarding your No Show Charges. You should note and appreciate that as courtesy we have already refund one of your booking but the second booking you made unfortunately, we are not able to refund you as the rooms were reserved and was not cancelled. We hope we can help you in the future. sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Good Hotel"

5
24/06/2016

This was a great location. The hotel room is huge, it was quiet. My only complaint is the ice machine on the third floor. Every time ice dropped it sounded like a body was being slammed against the wall. The machine looks to be about 100 years old. You might consider changing it.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Cost Mesa/Newport BH. Your business is very important to us and we value your feedback. Your feedback is helping us how we can improve and deliver a superior experience to you and other guests in the future. We hope to see you again very soon. Once again thank you very much for taking the time to write the lovely review and it is always our pleasure to have you as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Very Nice Place"

5
23/06/2016

The Best Western Plus in Costa Mesa is located in a very convenient place to get around the Beach Cities and into the Business areas of Santa Ana and Irvine, right off of highway 55. Food was very good and the Staff was helpful. Good coffee in the Lobby and Starbucks just a short walking distance.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa/ Newport BH. Your business is very important to us and we value your feedback. your feedback is helping us how we can improve and deliver a superior experience to you and the other guests in the future. We hope to see you again very soon. Once again thank you very much for taking the time to write your lovely review and it is always our pleasure to have you as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Stay at Best Western"

5
22/06/2016

Everyone very friendly. Breakfast was awesome. Wi Fi wasn't the best. Air wasn't the greatest the first night but seemed to be fine the rest of the time. I would definitely recommend this hotel and would stay there again.

"Great stay"

5
19/06/2016

Needed a place to stay for one night while waiting to meet up with family. The room was very clean and the beds were very comfortable. I never sleep well when traveling and probably had the best night of sleep I have ever had in a hotel. The included breakfast was also on the higher end of the typical hotel breakfast. Plenty of hot food that was pretty tasty. All the employees we interacted with - front desk and breakfast buffet - were very friendly and accommodating. The only negative was the underground parking garage was barely lit and super creepy. It desperately needs brighter lights installed.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa/Newport BH. Your business is very important to us and we value your feedback and appreciate very much your positive comments. Your feedback helping us how we can improve and deliver a superior experience for you and other guests in the future. We hope to see you again very soon. Once again thank you very much for taking the time to write your lovely comments and it is always our pleasure to have you as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Quick stop but sure was nice"

4
17/06/2016

This was the only place I called that had a room and I'm sure glad I snagged the last room as it was well after midnight and I was driving for a long time. Great rate given by the night kid that was well lower than others places I had called along my way so thank you for that. I was given a two queen on the top floor and I really think I will have to bring the wife any time I come back here as the rooms were much nicer than what I would have imagined from a best western. Very nice bed and little free snacks were appreciated. Only thing I can say was odd was seeing that young kid that checked me in get yelled at during the breakfast. Another guy and I exchanged confused looks as we were the only ones in the breakfast and I didn't stay much longer after that. Food was great though and again very unexpected for a best western. Thanks for the nice night and good service. If I am ever plan a trip to this area I know where we will be staying!

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa/Newport BH. Your business is very important to us and we value you feedback. Your feedback is helping us how we can improve and deliver a superior experience to you and other guests in the future. We hope to see you again very soon. Once again thank you very much for taking the time to write your lovely comments and it is always our pleasure to have you as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"UCI Graduation"

5
13/06/2016

The overall experience was great. The room was large and pleasant, but the walls were somewhat thin. We kept the air conditioner on to block out the noise. The hotel is next to the freeway and there is no view. Breakfast was tasty with lots of variety. This place was a great value and convenient to UCI and Newport Beach. I will stay there on my next visit.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa/Newport BH. Your business is very important to us and we value you feedback and appreciate your positive comments. Your feedback helping us how we can improve and deliver a superior experience for you and other guests in the future. We hope to see you very soon. Once again thank you very much for taking the time to write your lovely comments and it is always our pleasure to have you as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Good Hotel"

4
13/06/2016

The front desk staff, Room, Breakfast room and staff were exceptionally good. Complimentary breakfast provided is very satisfying and worth. Will definitely recommend. Conveniently located by side of free way.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa. Your business is very important to us and we value your feedback and appreciate your positive comments. Your feedback helping us how we can improve and deliver a superior experience for you and other guests in the future. We hope to see you again very soon. Once again thank you very much for taking the time to write your lovely comments and it is always our pleasure to have you as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Awesome room at a super cheap price"

5
11/06/2016

I'm told that I was updated to a nicer room which had a king sized bed and on the receipt, it's listed as a "business suite". The room was much larger than I expected or needed, but I appreciated it. Large screen TV, a mini-wet bar area,a recliner, microwave and fridge and dresser drawers like one would find in a home. I was in room 311, which is near the rear entrace, but far away enough from the vending machine/ice machine so that noise didn't bother me. I only stayed a night and didn't use the pool (typical 3-5 ft depth), but I used the restaurant for breakfast the last day. I was offered a free buffet ticket and the meal was decent. The facility has a waffle maker, yogurt/fruit station, basic baked goods and a mini hot bar that is served by one of the restaurant staff. Overall, a peaceful night of sleep, my car was safely parked in the parking lot (they also offer an underground garage), and a well served breakfast all for a low price=success!

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Honorable Customer, Thank you very much for your comments regarding your recent stay at the Best Western Plus Newport Mesa Hotel in Costa Mesa. Your business is very important to us and we value your feedback and appreciate your positive comments. Your feedback helping us how we can improve and deliver a superior experience for you and other guests in the future. we hope to see you again very soon. Once again thank you very much for taking the time to write your lovely comments and it is always our pleasure to have you as our guest. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Nice business stay"

4
10/06/2016

Very good stay for the price. Did not skimp on room amenities like many hotels today. Bath robes, slippers, emergency shaving kit, etc, etc. Free waters, apples, and snacks....all provided in the room.

"My New Go-To Place For Anything OC!"

5
07/06/2016

Since I rarely flew out of Orange County, I never saw the need to "Park and Fly" out of a local hotel. Now, I don't mind flying out of OC, since I found this hotel! It's centrally located for both flying AND regular business! The shuttle took me to the airport and picked me up as soon as I called, the staff was wonderful and the room was clean and quiet. The breakfast the next morning was delicious and plentiful (if you left hungry, it was your fault). For business travel, there's an area to work, as well as for meetings. I have to be back in OC in 2 weeks, and I'll definitely be staying at this hotel! FYI, while the hotel is located on a main Boulevard, you will NOT hear ANY traffic noise at all. I was very impressed.

"Surprise!"

5
31/05/2016

Stumbled upon this hotel after a Longhaul flight to LAX. I was pleasantly surprised. Rooms were very well appointed and the beds so comfortable. We had a really pleasant stay and did not expect the level of service or quality. I would highly recommend this hotel. Staff were very helpful and welcoming. Breakfast was well stocked and typical for this grade hotel. Very clean and fresh!

"Exceeded Expectations "

5
27/05/2016

My family has celiac disease, which makes our travel more difficult than others. Our room had a gift basket with water and two large apples. At breakfast, they bake their own gluten free flaxseed muffins in separate pans and utensils to keep them safe from cross contamination. They also had honey nut rice chex in its own serving box. They do the extras to exceed expectations. Will come back.

"Pleasantly surprised"

5
25/05/2016

I didn't have great expectations when I made reservations at this hotel. I was totally and pleasantly surprised when we walked into the lobby (late), and was greeted by a smiling personable staff person at the desk. She offered cookies and set us up quickly in our room. When we got to the room, it had been newly remodeled (new carpet smell!) and we were thrilled! The bathroom was so clean, I just couldn't get over the experience. The only down side for some might be the road noise, but it is so constant it is more like a white noise app on our iPad than a disturbance. We slept well, and we slept in without issue. The breakfast was amazing, and the staff are so nice! Parking is easy, staff members are friendly, and the room was clean! It doesn't get any better. We would definitely choose this hotel again.

"Great Experience"

5
25/05/2016

This hotel is very clean and the staff is exceptional! The restaurant staff were extremely helpful and friendly. I travel a lot on business and have stayed at many dumps in this area, this is the first hotel that had exceeded my expectations! Well Done!

"Unpleasant surprises left and right"

2
23/05/2016

we booked this hotel based on location, price and reputation. major fails include fitness center (broken equipment & none of the usual amenities), internet access (pathetic even with DSL cable - really, who uses DSL anymore), restaurant (awful service & poor food ruined dinner but breakfast was just okay). management is clearly following a hands off attitude and it shows. even something as simple as having hot water in the lobby for the tea provided was missing. overall, this place has put BW in jeopardy in all our future travel plans.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Value Customer, Thank you for choosing Best Western Plus Newport Mesa Hotel for your recent stay in Costa Mesa. On behalf of our entire team would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feed back you gave us to implement improvements to ensure we offer a better experience for guests in the future. Furthermore, please note that all the equipment in the fitness center only a month old and all rooms has just renovated with full amenities including a welcome fruit and water basket. The internet cable in the room is for Government employees' who would like to use our life line for protection. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any question please do not hesitate to contact me directly at 949 650 3020. Sincerely, Naj Ekhlas General Manager, Best Western Plus Newport Mesa Hotel

"Nice for a 3 star"

3
23/05/2016

This is a nice hotel. Obviously it is not a 4 or 5 star. But they work hard to help make it close to that. Staff is friendly and works hard. The beds are comfortable. The breakfasts are good and it was mostly quiet. However, it is positioned in a tougher area. Vacant lots next door. Motels nearby. So, the crowd that gathers isn't really inviting. However, this is a nice hotel that is close to many areas. I would recommend it for a family or a couple wanting to save some yet still have a decent room.

"Great option near airport and UCI"

4
23/05/2016

I was looking for a hotel $100-$125 a night near UCI including parking, wifi, and breakfast. This was the best option I found and we enjoyed our stay. The room and public areas were all spotless and service was great. The room had all the standard amenities plus a mini fridge. The free breakfast was above average. The room design was not ideal in that there is no external vanity area - shower, toilet, and vanity are all in one room. The bathroom light switch is also tied to the fan so no light without a noisy fan. Pool was small but area and chairs were nicer than expected. Overall we were pleased and would stay again.

"Solid hotel for reasonable price"

4
21/05/2016

It's not special but everything works well and is spotless. I didn't try the restaurant but the menu looked quite good. I stayed prior to a meeting at UC Irvine and would come back because of the convenience and predictable experience.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Schmidt, Thank you very much for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback by telling us what you like about your stay and how we can improve. You are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon. Thank you very much once again for taking the time to write about your stay at our property. We appreciate your loyalty to our brand and it is always our pleasure to have you as our guest. If I can be of assistance in the future, please don't hesitate to contact me at 949 650 3020. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"Comfortable Getaway"

4
20/05/2016

Hotel and breakfast staff members were very accommodating. The full breakfast offered variety and was very tasty. We especially enjoyed the use of the sauna after an outing and appreciated the evening cookies with a cup of tea.

najekhlas, General Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Deborah, Thank you very much for your comments on Tripadvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback by telling us what you like about your stay and how we can improve. You are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon. Thank you very much once again for taking the time to write about your stay at our property. We appreciate your loyalty to our brand and it is always our pleasure to have you as our guest. If I can be of assistance in the future, please don't hesitate to contact me at 949 650 3020. Sincerely, Naj Ekhlas General Manager Best Western Plus Newport Mesa Hotel

"cost effective excellence"

5
11/05/2016

Only minutes away from John Wayne airport, a great hotel within my budget. It's really not necessary to pay $225 a night when other places such as this offer everything I needed. Breakfast staff is wonderful! they clear the plates and serve you 2 different varieties of eggs and meat each day. Always greeted with a smile and a Good Morning. greeting. Clean and comfortable.

"The BEST western"

5
11/05/2016

I stay at this location often and I always get great service. I have never had a problem with the amenities or staff or anything. I highly recommend it. It is in a good location. Not too far from Disneyland, Knotts Berry and Universal. Also a Lot of shopping options nearby.

"Son graduating with Master's Degree"

4
09/05/2016

The hotel is very clean and the employees are excellent. We had trouble with internet. Also, there was a couple of stacks of obscene - politically oriented magazines on the table in the lobby. We have stayed at this hotel before and enjoyed our stay. But I am disturbed about the fact that the OC Weekly magazine with a very offensive cover was on prominent display in the lobby.

"Proximity to Fairgrounds= good or bad"

3
04/05/2016

If you are attending an event at the fairgrounds, this is your place. If you are not, those events can get in the way of your getting a quiet night's sleep or catch you up in a detour. Helicopters are common. If you sleep with the window open, it is noisy at 95% of the rooms. 'Restaurant' is only open 5:30 to 8:30 and not at all on the weekends (except for breakfast). Comfortable rooms.

"Best place ever"

4
03/05/2016

This BW is the best hotel I ever visited so far. The room is so nice. They even provided a welcome fruit basket, wow. It had 2 water bottles, 2 apples, 2 granola bars, and one Fritos chip. The room has a desk that has a Ethernet port and outlet for your cell charger—someone was thinking. Their morning breakfast is similar to other BW, but their staffs were more helpful—such good service. I wonder all BW PLUS like this? Only CON, these people didn't get the word, after cleaning the carpet you should open the window and turn on the A/C to ventilate the smell so customer like me don't have to suffer with the carpet cleaner smell. I would recommend that BW replace their shower spout/head and hangers because it's old.

"Fun in the Sun"

5
03/05/2016

Hello again Travelers,This time I would like to offer a wonderful, relaxful visit to the Beach city of Costa Mesa,Calif.I just had an Awesome Positive Wonderful Awesome Weekend at The Best Western located at 2642 Newport Ave right off the 55 fwy, ( Newport Ave) runs alongside the 55 Fwy in Costa Mesa Calif.,I arrived mid afternoon and was greeted by a very friendly ,good personality ,warm ,Glad to see you,Best Western front desk clerk, (The Best Western )looks better there instead of those online pictures,after checking in I proceeded to my room on the second floor, you may either climb the stairs or take the elevator,the hotels decor was in very good taste,not gaudy like the Brand X hotels we all have been stuck at,My room was Awesome, large and SPACIOUS,tastefully decorated,it came with a writing table/computer, a separate table with chairs for for just about anything you may use it for,the bed was WOWEEEEEE! very nice looking and ohhh sooooooo comfortable slept like a baby,plenty of blankets and comfortable pilliws,the bathroom was large and very functional with a big bathtub, shower,two sinks,lots of soaps,shampoos, conditioners, body lotions,mouth. Wash,shower cap,now that's in the bathroom Now!! Right before y I u enter main bathroom is s small counter where the cool coffee maker is n plenty of Glass Yes Folds cool Best Western glass coffee cups are awaiting your coffee experience,There is a large LG Wall mounted Flatscreen, plenty of channels and HBO WITH A REAL PAPER MOVIE GUIDE,Now one of the best features a nice size room refrigerator and really cold to.The morning Breakfast which finishes during the week at 9am and 10am on weekends is located in the hotel complex right across from the main lobby,when you walk in you think ,I'm in a mini restaurant, the large tables have Real white linen tablecloth on each,there is always a friendly welcoming hist or hostess to greet you and point out to you all the breakfast areas which include make your iwn,Waffkes,different cereaks,pastries, coffee,juices,personally served to you,hot eggs,sausage,fruit,potatoes all in a friendly classy cafe setting for the Best westerns guests,there is Plenty of Handicap and regular parking,and Really within walking distance is Arco,Am/Pm,Jack in the box,Subway,States Bros.mar k ets and var I us other establishments for your needs,But wait there's more,there's a Business area for all guests to work at,a mini hotel snack shop,nice outside area,Sooooooo when your in need of a Centrally located and freeway close ,Relaxing atmosphere right across from the Orange County Fairgrounds and Golden West college,Look no further THIS IS THE PLACE!!

"Starting to go downhill...?"

3
24/04/2016

This was the 4th time we stayed here at this BW. I like this chain and have had good previous experiences at this location. Check in and check out were quick and the lobby staff was very friendly and professional. Our room deal included free breakfast buffet and the food was actually pretty decent - good staff here too. The room was just kind of a bummer. Everything worked but it felt like this place is in need of an update. All of the drawers were hard to open, and the handle kept popping off of one of them. Wallpaper seemed to be peeling off of every corner, especially in the bathroom. Several spots on closet and bathroom walls looked as if large holes had been repaired, poorly, under the wallpaper. There was a musty smell coming from the A/C unit. Fit and finish were just not great, as if current ownership is waiting too long to make updates. Felt old, which made it feel dirty, even if it was not. But the bed was very comfortable. Parking lot is way too small. If you get here late you're probably out of luck. For the price - this is one of the more affordable places around Costa Mesa - maybe I just got what I paid for. I'd probably stay here again based on price but it would be nice to see them invest a bit and refresh the rooms. Everything else was fine, except for the parking lot. I probably would not be so critical of the room if previous stays had not been better.

"Driving up west coast"

5
14/04/2016

This is a great hotel and very much what we have come to expect from Best Western properties. I booked online . Check in was fast, efficient . The staff at the desk were Cody and Mellisa and they both were very helpful. I had problems hooking up to the hotel internet and they solved the problem quickly. We went to the restaurant onsite for supper. They serve the free hot breakfast in the same room in the mornings. We wondered if we had made a mistake as there was no one but us. Our server Samantha was very attentive though and we were not disappointed. It was a bit slow and not a lot of selection but food was good and we enjoyed it. The next morning when we went to the free breakfast we were once again greeted by Samantha. 3 other people were working and greeted each guest personally and explained where everything was. this was a wonderful hot breakfast. We had tablecloths with fresh flowers and great service.

"Newport Mesa Best Western is OK"

3
12/04/2016

Large room, dated decor, weak breakfast, friendly staff. Not as high quality as other Best Western Plus I have stayed at, but it was clean and the room was large enough. A little expensive for the quality of rooms and breakfast. At least they had a nice TV in the room, but the cables? They had nothing in the service fridge.

"California stay"

5
12/04/2016

feel the quality of this hotel surpasses from the cleanliness of room ...quality of breakfast... and friendliness of staff definitely a great location and who would not want to see beautiful California especially when leaving snow behind

"Perfect Place for Vanguard Family"

4
05/04/2016

It is such a convenient location to Vanguard University, shopping, the beach, and Disneyland. A very nice facility. Love the warm breakfast. The parking is great - always a place. The decor is lovely - very comfortable feel. The mattress is was nice. I had a great nights sleep!

"Good Family Hotel - avoiding air noise of Orange County!"

4
27/03/2016

This is a good family hotel. Friendly helpful staff, clean Quiet rooms, very good breakfast buffet with excellent welcoming staff. Ask for room at back, away from highway noise. Underground parking is nice option.

"Meh....."

3
26/03/2016

The front desk was friendly, the rooms large BUT very dated. The parking is awful as they spots were painted too close. Be prepared to receive a door ding. Didn't have breakfast as I had to catch an early flight. I know BW are not the greatest but this one fell short.

"Short getaway"

5
22/03/2016

After a grueling 4 days doing an exhibition at the Las Vegas convention Center we took ourselves off to visit our daughter in LA so decided to all go to Newport Beach for the weekend and stay over. Lots of hotels to chose from but Best Western Plus looked like it would do nicely. It certainly did, only a short 5-7 minutes from the beach area and easy striking distance to other interesting areas (Orange Old Town, Laguna Beach, Huntington Beach). The hotel entrance easy to access, the reception area open airy and in good condition. Check-in hassle free, rooms: our room was excellent, spacious, well appointed and in great condition with a few neat thoughtful additions; fresh fruit, snacks, and a good selection of teas and coffee, real mugs!! not jut paper cups, clean bagged remote control. All the usual toiletries but in plentiful supply, towels too. House keeping staff (always overlooked as unimportant) were friendly polite and helpful an asset to the owners. All in all our stay was most enjoyable we would certainly recommend this hotel if you are in the area. Thank you. Alan Dickson

"Lovely Place to rest."

5
20/03/2016

Our stay was wonderfully nice and friendly and the accommodations was More than we expected a 5 Star Hotel with all the pool, spa, gym, parking with Easy. Front management excellent. Free coffee, cookies, computers about anything You asked for they would assist you finding. Cafe serving breakfast and lunch. Rooms great and maids could do enough to help. All free goodies in your room. Our family members were very happy with children's accommodation. Keep up the good work. M/M Dartez

"Newport Mesa Inn review"

5
15/03/2016

They served the best breakfast at a hotel that we have had for years!!! Usually it is what you only find at a high end hotel. Hotel room nice and good value and location. We had a very quiet room. Very helpful staff.

"business trip"

4
11/03/2016

this is a very convenient location for the business I have to conduct in the morning. The location is easy on and off the freeway which makes the area very enjoyable and the restaurant selection very good and not too far from the Best Western Motel. It is also nice that there is a goodie basket in the room with water, apples and nut bars.

"I don't know why this is a best western plus "

3
09/03/2016

We had hair in our tub. The hardware around the shower was falling off. They cleaned carpets past check in. And there was no towels around the pool/hot tub. The main good thing is the breakfast. The breakfast staff was so kind and the food was yummy!

"Better than expected"

5
09/03/2016

This is my new go-to when doing business in the OC. Of the lower cost options in the area this one checks off all the boxes: safe, quiet newly remodeled room, WiFi, excellent soft goods and a hot breakfast. Some of the other options are great if you missed being an extra in a Fellini movie book a room at Extended Stay or Ramada and you can live the dream.

"Great value, easy access to CA-55`"

5
09/03/2016

The Best Western Newport Mesa Inn had everything we've been accustomed to expect from Best Western – a clean, comfortable room, a good, hot breakfast selection and courteous service. The king room was much larger than average, with a sofa, coffee table, desk and dresser. We enjoyed the novel selection of pastries and the type of meat and scrambled eggs varied daily. The only downside was the breakfast room did not have enough seating to accommodate everyone on Sunday morning because they had a meeting in the adjacent room. We would stay here again if we're back in the area.

"A nice surprise"

4
08/03/2016

A surprising jewel in Costa Mesa! We were only there for a night on our way back home from Cambria, but looking forward to coming back for a longer stay next time. Clean, quiet, and lots of ammeneties! Make sure to check out Urban Greens! Wonderful food by wonderful women ?

"Clean, comfortable, good service"

5
03/03/2016

I always stay at Best Westerns because one can be assured of exceptionally clean accommodations, good beds, free wifi and parking and almost always breakfast is included. The Newport Mesa Inn was no exception and I very much enjoyed my stay. The staff were courteous and very accommodating. Also, there's a restaurant attached for light dinners - the chicken, pear and feta salad was excellent and service was welcoming.

"A jump off the 55 fwy"

5
28/02/2016

Clean. Easy access, nesr the Fair grounds, great value. I loved the bed,,like sleeping on a cloud. We had new carpting in our room. Rely big screen tv too. Free bottle water and apples in the room refrigerator too, coffee maker as well. The linen towels were sooo soft. Breakfast included, but the food was less than savory. Eggs cold and hard, potatoes awful. Make your own waffles, cereals and toast, juices n coffee. Clean dining room, friendly attendant.

"Convenient to airport, freeway"

4
27/02/2016

This is a typical upscale Best Western. Though it is just off the freeway and not far from the airport, the location is pretty quiet. The rooms are nice. Excellent bed. Great amenities in the rooms. They are remodeling. I was in an older room, but it was still very nice.

"Really nice BW"

4
23/02/2016

The hotel is very nice and great for business travelers. The property is located just off the highway and the grounds are nothing special. However, this is clearly reflected in the much cheaper price compared to other downtown Irvine hotels and the rooms and facilities were much nicer than I expected. Very comfortable bed, large room and bathroom, etc.

"Excellent value, comfortable rooms, very clean and breakfast included"

4
19/02/2016

If you want a clean comfortable place to stay, this is an excellent choice. It is freeway accessible within minutes. Reception was courteous and prompt. The room was spacious with a desk area, sofa, credenza and more than enough electrical outlets for recharging electronics. There was a welcome basket with 2 bottles of water, 2 large apples and 2 energy bars - all complimentary. The bed was comfortable with a mix of large firm and soft pillows. The AC/heat unit is in the wall and it took several adjustment to get the desired temperature. The bathroom area included a coffee maker (read the instructins), small refrigerator,a large walk-in closet ,a large safe and plenty of hangers. There vanity and sink area is adequate for one person at a time. The toilet and bathtub are in an adjacent area and is separated from the rest of the room by a door. It is a little tight. The water is very hot so exercise caution. The amenities included shampoo, conditioner, body wash, face and bath soap and body wash and lotion. Parking, a simple but nutritious breakfast (scrambled eggs, very fresh fruit, meats, breads, cereals, yogurt and beverages). Wi-Fi and parking are complimentary. All in all an excellentplace to stay on any budget and an excellent value.

"Holiday "

5
13/02/2016

Nice greeting on arrival, changed rooms for my father and mother in law to the ground floor because of their age. Rooms are spacious and perfectly adequate for our stay. Coffee and water at reception is a nice touch. Breakfast is great, eggs, bacon, juices, cereals Waffles, Toast all you need to set you up for the day. Restaurant ladies are really welcoming and friendly.

"Nice place in great location"

5
09/02/2016

We stayed one night to break up the drive home from vacation. Surprised to find a friendly, helpful staff, and well maintained property. Free breakfast was above average with excellent service. Breakfast room was larger than most in similar motels. Good value for the dollar mid-week. The motel is very close to the Orange County Fair grounds and a great place for anyone attending events at that location.

"Clean, Comfortable and Free breakfast"

5
08/02/2016

Stayed two nights on a business trip. Very close to John Wayne Airport. Also, close to restaurants within a couple of miles. Rooms were clean, coffee maker, and not noisy. Free breakfast included many choices to have plenty to eat.

"Poor customer service"

1
01/02/2016

The management needs customer service and customer satisfaction training. The rooms furniture needs updating and the linens on the bed are coarse and need to be replaced with a high quality and thread count.

najekhlas, Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review
Dear Robert, First of all I would like to apologize for not exceeding your expectations. At Best Western we strive everyday to provide a superior customer service experience. Furthermore, I am sorry we were not able help you with the NOSHOW charge refund as I said we were sold out and the room was blocked for your arrival. I wish I could do it. Hope to serve you in the future, Sincerely, Naj Ekhlas General Manager

"What a great place!!"

5
31/01/2016

Spent two nights recently at the BW Newport Mesa Inn. From my first phone call, to check out, the employees were top notch. Room with two queen beds was spotless. Appreciate the set up with not only a sink in the bathroom, but one outside as well. Especially with two women! The small restaurant not only had provided a hot breakfast (included with room), which include eggs, bacon, potatoes, cereal, waffles, toast, muffins, etc. but also dinner. We had room service two nights and ordered the chicken quesadilla and tacos. For the money it was quite tasty and so convenient. Oh and the fresh baked cookies were delicious. And the beds and pillows (4) were super comfy! I didn't wake up at all both nights...which is super unusual for me! Free wifi connected easily and had no problems. Bath soaps/shampoos were top notch. Free, underground parking available was great parking right next to the elevator. ALL the employees, both at the hotel and restaurant were very friendly and attentive! If I have the occasion to visit the area again, I won't hesitate to stay at the BW Newport Mesa!

"One day seminar trip"

4
30/01/2016

It was a nice stay. It was quiet. Staff was very friendly. Breakfast was good. A server is there to serve you the hot breakfast. Everything else is serve yourself. Comfortable sleep. The room has two sinks, one before the restroom and one in the restroom, which was nice.

"Good for the business traveller"

4
29/01/2016

I spent three nights here recently and was a bit concerned when my boss booked this for me. My past experiences with various BW properties was mixed. This one stands out with larger rooms, reasonably quiet too. The breakfast cafe served various options every day and they were a pleasant surprise. It's about 5 miles from SNA airport and about 30 minutes from Irvine.

"What a nice surprise"

5
27/01/2016

We just needed a room near the airport.Got a nice online price and frankly was not expecting much. Wow! Was blown away by the hotel, room & location. Luxurious, comfortable room... impeccably clean and the staff was most friendly. Another bright spot was the breakfast and the in-room snack basket. Don't pass this one up

"Poor quality overall"

1
26/01/2016

I should have realized when neither of the TWO toilet paper holders actually had a holder - the paper core was stuffed onto the device, and as soon as you try to tear off paper, the entire roll rolls away...for two holders. Next, I realized a needed to wipe down the bathroom counter because it still had gunk from the prior guests...then I began to notice too many other things to count...needless to say, we won't stay again.

"What a pleasant surprise"

4
21/01/2016

Traveled to Cali again for appt at UCI Med Center and decided to stay closer to the beach and the airport. When I drove up to this place I seriously wasn't sure, especially traveling alone, but my fears were averted upon entering and receiving the warm greeting from Cody at the front desk. The place was very clean, which extended to the rooms. My room even smelled clean. (I HATE funky smell, from funk, weird cleaners or otherwise.) I also had fresh apples, FREE bottled water and fruit and nut bars waiting for me in my room. The hotel offers free on demand TV and movies, and I got to catch up on Insurgent, which I hadn't seen yet. Breakast was included and offered cereals, hot food like belgian waffles, potatoes, bacon, eggs, pastries, coffee, teas, juices. The place was also full by the day after I arrived, so they must be doing something right! I made it to UCI in about 15 to 20 minutes, down to the beach in about 7 to 10, and to the airport in about 8. That. Was. Awesome. Wouldn't you know it? "Cody" was there to check me out and bid me adieu when I left. This is a hidden gem.

"Nice Clean Place"

4
20/01/2016

Everything at the hotel is awesome.... Everyone was really helpful and went out of their way to make the stay really nice... I needed to be at the airport at 5:30 am their Shuttle starts running at like 8 and they had someone come in just for me to make sure I made it...... The restaurant on the other hand is lacking management I walked in stood there for a few minutes no one showed up so I took a stroll into the kitchen looking for someone.... finally got seated and took extra long to get my food.... The food wasn't bad they just need someone that can run the place....

"Great hotel especially for the price"

4
19/01/2016

We stayed overnight to attend an event close by. Check in was very pleasant. Internet and breakfast was included. Internet was very good but breakfast was a little disappointing because the eggs were cold and they were out of bacon and sausage. Overall, our stay was pleasant. The room had a comfortable recliner chair which is a treat at a hotel. The freeway is very close and you can hear some noise but didn't affect sleep.

"Very good hotel"

4
18/01/2016

Staff was super friendly. Both are rooms were very clean and updated. The beds were comfortable and overall a very nice hotel, especially for the price. Convieniently located, unless you must be on the beach.,

"Socal getaway"

5
11/01/2016

We enjoyed another socal weekend at the Costa Mesa BW. The bathroom appears to have been redone recently. We find the location ideal, as we had access to the coast (Balboa Island) and had a wonderful lunch in Huntington Beach on Sunday. The hotel is clean and the staff are professional and made our stay a welcome experience.

"Beautiful"

5
08/01/2016

Best hotel on our road trip!!! The location was magnificent. The hotel itself was spectacularly appointed. The food in the attached restaurant was extremely good. Such a great value. We highly recommend this hotel. You will not be disappointed!

"Good value for the area"

4
04/01/2016

Despite being located right on a busy road it is quiet inside. Place was clean, appeared freshly painted and generally well kept. The room came with a full breakfast but did not have time to take advantage so can't comment on it. There was coffee in the lobby though. Overall good experience.

"Good stay"

4
22/11/2015

Decent hotel for the price. Noise not to bad. Room and bed was comfortable. Nice neighborhood with food and convenience stores close. I don,t know why trip advisor wants wants me to write a book. just keep it short and simple.

"Excellent breakfast is included with the room"

4
19/11/2015

We spent a total of 7 nights here. Rooms were clean and comfortable. There is a smoking area outside the lobby with chairs. The landscaping was nice. The staff were courteous and helpful. The hotel is near the airport but not too close. It is centrally located to Newport Beach and Costa Mesa. If you don't want to be on the beach or in the other high priced areas, it is a good location.

"Found my Spot!"

5
17/11/2015

Work takes me everywhere from east to west and I was on the west coast in Newport Beach and stumbled upon a quiet Hotel located on Newport blvd. The location was exactly what I was looking for. I was hesitant at first and decided to look around. I struck up a conversation with a local waitress from the restaurant. To my surprise she was the chef in the restaurant that was adjacent. She knew so much about the hotel that you would have thought she owned it. I was so impressed with her opinion of the hotel that I decided to stay. The hotel was exactly what she described. Excellent service from the front desk to the room was outstanding. The next day I had a wonderful breakfast and got the chance to thank her. Make sure to ask for Kathleen if you get the chance. I recommend this hotel absolutely for price and the quality service. Hands down the best bargain for business and most definitely for a vacation.

"It was OK+"

4
15/11/2015

The room was ok. Bed ok. TV was big. Refrigerator worked. Window opened. Shower was a hard straight shot. Not pleasant. Hotel provided shampoo and conditioners terrible. "Free" breakfast terrible. I mean really bad. Plus they rationed the portions of the powdered eggs. Hotel is expensive.

"My first time at a BWPlus Hotel and I was surprised!"

4
12/11/2015

I stayed in this hotel for a business trip and I was a little worried as I'd never stayed in a Best Western hotel and thought it a budget property. Since the reviews were good on Trip Advisor, I gave it a try and I wasn't disappointed. The staff were very friendly and the room was great. Lots of room and tasteful decoration along with a big comfy chair. There was also a fridge and microwave as well as a coffee maker in the room. A hot breakfast is included in your meal and there was AMPLE food for a breakfast that would certainly tide you over to supper!! I would stay here again.

"Love This Hotel"

5
09/11/2015

Beautiful hotel...great staff...food not so good. The waitress was very helpful. She did everything but cook the food. Hopefully on our next stay the food will improve. Perfect location. Close to shops and not to far from the beaches.

"Good surprise"

4
04/11/2015

I needed a place near the golf course I was to play and being a frequent Best Western customer, I found this Best Western Newport Mesa Inn. Never stayed there before so as always with a new place wondering how it would be. To my surprise it was a very good choice as the room was great and the local was tremendous. I will stay there again for sure :-)

"Nice hotel close to dining and not far from the harbor"

4
03/11/2015

Good property near the food and shopping in Costa Mesa. Also not far from the harbor in Newport Beach. We liked the people and the ambiance. Room was above average and great for our needs. Plan to go out to eat and not at their restaurant, there are lots of choices within three miles or so.

"Quiet- clean and a massive closet"

5
26/10/2015

I stayed at a few best westerns and this one is really at the top - the place is clean management actually cares about what you say the pool area is just lovely and relaxing and the rooms are very large and the bed and pillows are super comfortable . I especially enjoyed the amazing breakfast that the served which has everything I could want including fresh pastries and sausage and eggs . I liked going there in the evening to have a reasonably priced meal in their attached café . I'm a huge fan of how quiet the place is with no traffic noise and there's a massive closet you can just throw all your stuff in . I will definitely be coming back

"great hotel"

4
18/10/2015

Clean hotel and easy to get to John Wayne Airport . Great customer services. Asked for a microwave in are room and one was brought up right away. Plenty to eat at the hot breakfast. Easy on and off the 55 hwy not to far away from the beach.

"Friendly staff"

5
16/10/2015

Friendly, helpful staff. Beds very comfortable, Breakfast outstanding. Spacious room with recliner. Telephone at desk would be helpful: also more outlets at desk. Air conditioner worked well and not noisy.

"Best Western you knocked it out of the park!"

5
13/10/2015

Superb service with a smile. The room was very clean and tidy. We were out on business and every night we were so happy to come back to beautiful hotel with excellence all around us. We were very impressed with the complimentary breakfast every morning. The setup was very classy with a surprisingly delicious meal. I suggest the waffles. We met a fantastic group of people there. Jamie was serving us behind the cookers and Kathleen was cruising around making sure that everything was cleared off. Overall we think Best Western plus is by far one of the best hotels for the buck we have ever stayed at. Thanks again to all the staff.

"Outstanding Best Western"

4
13/10/2015

Polite and helpful staff; quiet and clean and nicely appointed rooms, and really a stand-out Best Western. Very clean pool and whirlpool, and the in-room additional amenities were both a surprise and quite a pleasant welcoming (this was a premium room).

"Best Best Western I have ever had the pleasure to stay in!"

5
08/10/2015

Beds are comfortable, rooms are super clean, staff is professional and attentive, breakfast is complimentary and terrific! And the best coffee I have ever had in a hotel - it beats Starbucks in my opinion. While it is near a highway and on a fairly major road, it was quiet. Even received a thank you from manager Naj thanking me for completing the Best Western survey! And the location was perfect for me! Just be careful and don't get on that Highway 73 - if you forget to pay the toll when you return home, the fine could be as high as $900!!!

"This stay changed our opinion of the Best Western brand"

4
03/10/2015

We were looking for a place on the beach in Newport Beach and came up empty, so we went a little further inland to Costa Mesa. Best Western has never appealed to us but we were anxious to check in somewhere. When we walked into the lobby we were immediately impressed. The front desk service was great, the facility was beautiful and our room was very nice. Free parking and an outstanding free breakfast were nice features too. The location was the only minor negative, but overall it was great. I even joined their loyalty program, so you know I plan to stay at another Best Western.

"Recommended hotel in Costa Mesa/Newport Beach"

5
23/09/2015

Excellent value/ clean rooms/ great complimentary breakfast, Great location if you plan to be in the area! We have stayed here for at least five times and want to convey our appreciation to the staff at this location.

"Great for one night not sure for a holiday"

4
20/09/2015

Stayed here for one night. Checkin was easy, they do charge extra for a roll along bed. Beds will take two people each. Rooms clean and tidy. Shower very good. Pool didn't look as good as in the pictures. Breakfast ok cooked section not brilliant but cold section ok. Highlight of the stay was the waffle maker at breakfast.

"Vacation"

4
17/09/2015

Lovely appearance inside and out. Well maintained. Good customer service was allowed to check in 2 hours prior to actual check in time. Front desk was very accommodating. Great value for the money, free airport shuttle and great full hot breakfast. Was able to save money.

"Decent, clean facility, well located and well managed"

3
17/09/2015

Was a guest the night before a flight out of John Wayne Airport, which is my favorite SoCal airport, by far. This hotel served that function well. The hotel rooms are priced reasonably for the value, and it is well located