Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
Your reservation
New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
Select the Klarna option "Payment in 3 installments WITHOUT FEES" when paying for your stay. The interest-free payment in 3 installments is only valid on non-cancellable and non-refundable online rates.
Our dedicated commercial service for business and leisure groups is at your disposal.
The rooms were very, very clean, had refrigerator and microwave as well as the cutest coffee pot. Beds were amazingly comfortable and clean. The staff had phenomenal customer service and were extraordinarily. The walk to Disneyland was only about 10 minutes so not bad.
Great location walking distance from the parks. Room was clean. Checking in and parking was really easy.
the beds were crazy cozy, room was spacious, the room service was great, check in was smooth- pool was fun! super close to the park and quiet. used the booming service and the price was great. it was super clean and i loved the vibes.
As always, the room was perfect. The bed was comfortable and the service was very friendly and accommodating. This time we enjoyed having a drink in the bar and the bartender was very fun to talk to and we had a good laugh. We will continue to go to Lulu anytime we go to Disneyland.
This location was perfect! Surrounded by many stores and restaurants. It was an easy 15-20 minute walk to Disneyland or 7 minute walk to Toy Story Shuttle Bus parking. They rooms were spacious, cool and just what we needed for our stay. The value was well worth it considering we just used it for sleeping. The room was clean and I was on the end of the hall so O wasn't bothered by any noise. No free breakfast here but they do have a restaurant inside. I really like the pool and they have pool side games if getting wet is not your thing.
Dear Fredericka W, Thank you for taking the time to share this in-depth review! We're delighted to hear that our location was convenient for reaching not just Disneyland, but also all the great stores and dining options in the area. It is also great to hear that you enjoyed your clean, comfortable accommodations and had fun at the pool. We hope to welcome you back again on your next trip to Anaheim.
In my honest opinion, it was a good place for respite after a day of walking the convention center/ streets of Downtown Disney/ Disneyland and California Adventure. I had little to no interruptions from other guests and the AC was always on in my room so I never overheated. I was in ear shot of fireworks from Disneyland so that was spectacular to see. I would come here again if I was solo.
The staff are wonderful and cheery. I was originally assigned a room in the building containing the lobby, it looked nice and fresh and new. For reasons irrelevant to this review i had to change rooms and ended up in the other building. It is fine, just seems not as new and maybe not as much airflow. The room itself is just what i needed for an overnight stay for a convention. Easy walking distance to the convention center, plenty of easy parking at a discount relative to what Disney or the Convention Centers charge. Honestly, that alone made staying at Lulu worthwhile! You can add breakfast to your stay for $15 and it is a voucher for the small in-house restaurant. It is not a self service continental breakfast. The food is fine and tasty but it would be nice to get some coffee refills or maybe an option to get a combo plate with pancakes/eggs/sausage instead of ordering large portions a la carte. That said, the pancakes are BIG and the stack is three --if you are hungry that is fantastic --ask for an extra cup of syrup! but if you are looking for a smaller breaky they do have a kid-sized pancake option. Overall the stay was nice, the property is inviting, and again the staff are wonderful. I would definitely stay again.
Dear Josie, It is wonderful to know our friendly staff allowed you to relax and feel at home at Hotel Lulu, BW Premier Collection. We are so glad our clean rooms and prime location in the heart of Anaheim suited your needs. The pancakes are a particular favorite! Thank you for sharing your fantastic feedback, and please come back soon!
Hotel Lulu is 15 minutes from Disneyland the best priced location on harbor Boulevard really good attention to your needs and close to all the restaurants we have stayed here going on the third year.
Thank you for your continued loyalty and for taking the time to share your review. We're honored that Hotel Lulu, BW Premier Collection continues to be your go-to spot near Disneyland, and we're glad our value, location on Harbor Boulevard, and personal touch throughout the stay keep bringing you back year after year. We look forward to welcoming you again on your next visit to Anaheim.
Great place walking distance to the convention center and Disneyland.
It is wonderful to know that our fantastic location made your visit so easy and convenient. Being able to head out on foot and enjoy some of the area's biggest destinations can certainly make a trip more relaxing. Thank you for the fantastic review, and we would be delighted to have you stay with us again!
Check in staff took care of me, I asked for an early check in and wasn't disappointed, would definitely stay here again.
Dear Chesney, What a wonderful compliment to receive! We are delighted that our front desk team took such great care of you and was able to accommodate your early arrival, helping your visit get off to a smooth start. Thank you for your kind review, and we cannot wait to welcome you back.
We had a power out at our home for over 24 hrs and Hotel Lulu accommodated us very quickly. This is our third time staying there and their staff and hospitality is always a 10/10!
Great location, comfortable and clean rooms, friendly staff.
Loved everything about it , amazing staff! Clean rooms! And amazing atmosphere! The location was great! 2-3 blocks from Disney! The noise level wasn't horrible either!
Great experience. Clean facility, great staff, easy walk to Disney. Loved the pool and outside games
Dear Madison, Thank you for such an upbeat review of Hotel Lulu, BW Premier Collection. It is wonderful to know the hotel gave you an easy, enjoyable base for your recent visit to the Parks, with plenty to enjoy when you were back on the property. Your kind words are sincerely appreciated!
I loved the clean and simple look of the hotel. It was very family friendly and had Disney movies playing in the lobby. The location was perfect as it was next to the Toy Story Parking lot of a simple 10 minute walk to the Disney entrance!
Dear Kristine, Thank you very much for your lovely feedback about your stay. The movies in the lobby add that special touch we always hope to provide, and we are delighted that you and your family enjoyed the convenient location close to the Disney magic! It would be our pleasure to host you again next time.
The best part is that is super close to Disneyland park and the Toys Story parking lot. The staff was friendly and attentive. The room was clean and spacious. The bed were comfortable and the tub mat was a plus. I always have to place a hand towel on the shower/tub floor in all other hotels we stay so we don't slip.
We absolutely love Hotel lulu! The staff is so friendly, everybody is so accommodating, and it just makes for a wonderful experience while visiting the Anaheim area. I can't recommend a hotel Lulu enough!
Service was amazing. Thank you.
I tend to stay at the hotel. Lulu quite a lot when I come to Disneyland. The location is not too far away. I love that there is a Starbucks and a convenience store on the way if I need it. I only wish that they would offer returners discounted price as does the Castle Inn and other locations in the area for being frequent guests. But other than that I love staying here.
The staff here is just incredible. We've stayed here multiple times and I always feel right at home. Two blocks from Disneyland it's an easy walk with children and incredible given the price. The beds and bedding are comfortable and turndown service is very attentive. The bathrooms are clean with great water pressure. While the hallway noise from guests can feel quite loud, it was drowned out by the AC system.
The location is excellent, the rooms are clean, and having a refrigerator and microwave is excellent.
Anaheim Ca, staff was great and courteous
Dear Cynthia, Thank you for taking the time to share your review with us. It's incredible that our team made such an excellent impression on you. We enjoyed having you here and hope to welcome you back to Hotel Lulu, BW Premier Collection for another spectacular stay in the future.
Just simple process, stay was excellent. Staff were great and friendly. Definitely will book this place again, perfect location especially for any Disney adventures
Dear Charles, Thank you for your review. It's wonderful that you had a pleasant Anaheim visit with us, and we'll ensure our team hears your recognition. We hope to welcome you back to Hotel Lulu, BW Premier Collection for another spectacular visit in the future.
Hotel Lulu is a wonderful hotel. It is only a 10 minute walk to Disneyland, the hotel is clean and well kept, and the level of service delivered by the staff makes you feel right at home. This hotel is a tremendous value in a great location.
Dear Christopher, We're glad you had a wonderful Anaheim visit with us! Our team will be delighted, and we can't wait to welcome you back to Hotel Lulu, BW Premier Collection for what is sure to be another superb visit in the future.
We had such an amazing experience staying at Hotel Lulu for our family Disneyland trip! The location was super convenient, the hotel was clean and comfortable, and it worked perfectly for traveling with kids. After long days at Disneyland, it was so nice to come back somewhere that felt easy, welcoming, and relaxing. The staff was wonderful, and overall we were really happy with our stay. The only bummer was that the laundry room was out of service while we were there—which is definitely something you notice when traveling with little kids! 😂 Other than that, we had a great experience and would absolutely stay at Hotel Lulu again for another Disneyland trip. Highly recommend for families!
Dear Elissa, Thank you for your review! We're glad you had a wonderful Anaheim visit with us, courtesy of our ideal location and our team's incredible hospitality. If you're back in the area, we'd love to welcome you back to Hotel Lulu, BW Premier Collection for another memorable getaway in the future.
Always clean rooms and friendly staff. Good value for what you're getting and close to disneyland. Wish there was a water bottle filler station in the lobby so you don't have to go to the gym, but we always enjoy staying here.
Really liked this hotel, I have traveled to Anaheim many times over the years and stayed all over the area. This was clean and convenient. Everyone was amazing. We had no hot water when we arrived but was fixed quickly. Thank you.
Dear Lisa, Thank you for your wonderful review! We're delighted to hear that after many visits to Anaheim, you found our hotel clean and welcoming. We're sorry you had a hot water issue, though we're happy our team resolved it quickly. We especially appreciate your kind words about our staff and will be sure to share them with the team. We hope to welcome you back on your next Anaheim visit!
Two days without hot water and other guests stated that they hadn't had hot water for several days. Be prepared for ZERO room service. Have to ask for anything additional you might want like an ice bucket, coffee (instant only), an extra towel, etc. We were under the impression that breakfast was included like with many BW hotels, and told during check in, “Oh yes! Breakfast is served beginning at 7:am in the room right around the corner here.” Prepare to pay. Don't let the “Park View” or “Fireworks View” fool you either. You get a view from the North Tower (1), 8th Floor, of the back side of Cars and Tower of Terror, plus the huge filthy roof top and equipment of the floor/lobby below. Couldn't take any photos through the filthy window. (room # 810)
Thank you for taking the time to share your valuable feedback with us. We're disappointed to learn about the challenges you encountered during your stay. As enhancing the guest experience is our top priority, we have shared your comments with our team to address these concerns and help guide meaningful improvements. Regarding breakfast, please note that it is available for a fee, as outlined on our website. That said, we're sorry to hear about the confusion receiving this information at check-in. Although your stay was not what you had envisioned, we hope to have the opportunity to welcome you back for a much-improved experience.
If you're heading to Disneyland, this hotel is a total gem. It's an easy, short walk directly to the park gates, which saved us so much time, money, and hassle on parking. What really pushed this experience over the top was the phenomenal check-in staff. From the moment we arrived, they were incredibly welcoming, friendly, and accommodating. Best of all, they allowed us to leave our car parked in their lot for the entire day after we checked out, letting us enjoy one last full, stress-free day at the parks without worrying about finding or paying for Disney parking. Clean rooms, prime location, and top-tier customer service. We will 100% be staying here again on our next trip!
Thank you for your review! We're glad you had a wonderful Disneyland stay with us. Our team will surely be pleased to learn that their thoughtful service made an impression, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, during your next trip to Anaheim.
I have been staying at the Lulu off and on for the past 6 years. I always like to stay there when I go to a few different conventions every year and have always loved staying there. This time was a little disappointing sadly. We were put in the second tower where only one of the elevators was working and the hallways had no working AC at all. You would come in from the summer heat after being out all day and then have an even hotter elevator ride up to your room. The ice machine on the 4th floor didn't work at all the entire stay and the doors at the back of the tower were also out of order. I was shocked to be perfectly honest, as I have never had any complaints when I have stayed there in the past, so this experience was such a departure from what it has been in the past. On a positive note, the staff are always nice and helpful and are always a welcome part of staying there. The hotel is always clean and well kept. Parking is easy and safe and the location can't be beat for either the Anaheim Convention Center and Disneyland! The pricing is comparable to the hotels around it and the atmosphere is mid-century Disney, which I love. I will definitely stay there again, as these issues aren't deal breakers, but I do hope that they are able to address the problems that I experienced this time.
Thank you for continuing to make Hotel Lulu, BW Premier Collection, part of your Anaheim trips over the past six years! Feedback from longtime guests means a great deal, especially when something feels noticeably different from previous visits. We appreciate you bringing the maintenance concerns to our attention and understand how those issues could detract from the experience, especially in the summer heat. It is wonderful to know that our friendly team, signature atmosphere, and convenient location continue to bring you back. We truly value your loyalty and look forward to making your next stay feel much more like the visits you have enjoyed over the years!
Great place to stay and room was perfect for our family!
Always my go-to place. Very reasonably priced, safe, and close to Disneyland if you are going there. Very kind front desk staff. Should keep this one in mind if you are going to Anaheim/Disneyland/ Convention center.
Dear Paul, Thank you for your loyal support and kind words. We're glad to hear our welcoming front desk, sensible value, and prime spot near the parks keep bringing you back, as those are the things we work hard to get right. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, the next time you're in Anaheim.
Great location for visiting Disneyland! Very clean room and excellent service! Also enjoyed the complimentary Welcome drink!
Dear Tim, Thank you for sharing your experience at Hotel Lulu, BW Premier Collection. We're delighted that your visit to Disneyland was complemented by comfortable accommodations and attentive hospitality from our team. We hope to have the pleasure of welcoming you back on your next trip.
We have stayed here in the past and enjoyed ourselves. This time, we stayed in the second tower and found the complimentary wi-fi to be nonexistent for our stay. Only one of the two ice machines worked, but the room was quality. Parking was available and the staff were pleasant.
Dear Lisa, Thank you for being a loyal guest and sharing your feedback on your recent experience with us. We pride ourselves on offering friendly service, and we are happy to hear that our staff made your stay more enjoyable. We are so sorry for the inconveniences you experienced with the Wi-Fi and ice machine. Our staff will be notified to ensure we continue to provide our guests with the best stay possible. Thanks again for your feedback, and we hope you consider visiting with us to experience the stay you know and enjoy.
The staff was very friendly and check in was very fast! Our rooms were clean and the beds and pillows very comfortable! It was quiet and peaceful. We will definitely e back!
Dear Luca, Thank you for sharing this excellent review of Hotel Lulu, BW Premier Collection. It's fantastic that our clean accommodations and friendly hospitality contributed to a great experience. We appreciate your review, and we look forward to welcoming you back for another comfortable stay!
First time staying at this hotel with my family. Drinks on tap and cookies for the kids at check in. Front desk and all stay I interacted with her helpful and pleasant! Plenty of shaded parking and hotel is easy to navigate. Only downside was pool was not working during the visit, but sometimes things are just out of our control. Only about a 16 min leisurely walk to the Disney Parks; you can leave your car in the lot even after check out.
It was very pleasant stay. I have had a great experience,. I like best westerns, you won't be disappointed.
This was our second visit to the hotel. It is a very convenient location and an easy walk to Disneyland, The staff was extremely accommodating, the room was spacious clean. We ordered room service and it was fast and very good. The hotel was such a good value, we booked an extra night. We just parked the car and walked everywhere we wanted to go.
Very nice and helpful staff. Nice clean room and super comfortable bed
Great hotel for Disneyland trip! Great staff, super clean and a short walk to the parks . Will definitely doesn't stay here again.
Dear Marci, We're thrilled Hotel Lulu, BW Premier Collection could be part of your Disneyland adventure! It's wonderful that our team helped make your stay memorable and that the clean accommodations and easy walk to the parks made everything even more enjoyable. Thank you for your kind words, and we hope to welcome you back for another fantastic stay in the future.
The fitness center can be bigger and have more gym equipment thats available. Not having complimentary coffee was a little disturbing. I asked for a early checkin 2 weeks ago and that was not honored to me when I arrived at the LuLu hotel on Monday.
Great Hotel! Friendly, helpful staff, clean, comfortable, cold rooms. The complimentary daily cocktail and delivery robot was fun. Easy walk to the Disneyland resort.
Everything was Great. Best part was the AMAZING customer service that was given by Kyle!
Dear Julie, Our team at Hotel Lulu, BW Premier Collection is thrilled that your stay earned a perfect rating! We're delighted to learn that you enjoyed every aspect of your visit, and it's especially satisfying to hear that Kyle made such a strong impact. We'll be sure to pass along your positive feedback to him, and we'd love to welcome you back one day.
Excellent location and lovely property. Staff are very friendly and helpful. I love the view from our hotel room to watch the Disneyland fireworks. Will definitely stay there again.
Your perfect marks are appreciated, and we're delighted you had an incredible Anaheim visit at Hotel Lulu, BW Premier Collection. Thank you for writing about our ideal location and our team's welcoming care! We hope you join us again for another magical stay.
Great service for value price. Clean and comfortable. Free cocktail and ice bucket fill if needed .
Dear Beverly, Thank you for staying with us! We are so glad our service made a positive impression and that you enjoyed the comforts of your room. We value your input and look forward to our next opportunity to welcome you back.
Hotel Lulu, BW Premier Collection Google review summary 3.9 1,232 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4.4/5 · 1,520 reviews Priceline 7.7/10 · 752 reviews Reviews Search reviews Di N (CARS) 4/5 22 hours ago on Google This hotel as far as room was nice. @ $200 a night you don't get room service unless you ask. There laundry doesn't work and hasn't for quite some time from what I understand. Big inconvenience if your playing softball and need to clean uniforms. They have a deal with the Sheridan across street. ( lots of walking) They have No resterant but you can pay exorbitant prices for there QR code robot or food area for a hamburger ($20) no fresh. No free Breakfast, NO free water @ check in. Pool had hair floating around in it yuck. DISNEY About 3/4 of a mile walk one way. So if all you need is a room it's fine.
We we able to get connecting rooms and that made it lots of fun for the kids
Dear Ted, Thank you for being our guest at Hotel Lulu, BW Premier Collection. It is wonderful to hear you had a great stay and that the connecting rooms added to the fun for everyone. Our team hopes to see your family again!
I am having serious doubts of returning to your establishment with this most recent stay, the money shuffle on my card has caused serious issues for my vacation since your staff/billing whatever has tied up 179.00 for incidentals/ parking and then billed twice for my stay that was already paid in advance (364.00) and still somehow billed again then refunded to the gift card that I pre paid with - what a debacle. I checked in @ 3:30 on saturday and out monday morning by 7 ish, 80 bucks for parking WOW. So I will have to rethink my booking plans for the future I am still waiting for the bank shell game to stop and square up. Not all that pleased.. Sincerly Carlson family P.S the pot smell in the entry didn't add to the stay.
Dear Sam, Thank you for taking the time to reach out with your experience. We certainly understand your frustration with the confusion regarding the holds and billing on your card and would like to assure you that this is not a typical experience. All guests are charged a damage deposit upon arrival that will be reimbursed subject to an inspection of the accommodations. Additional requests may be subject to charges as well, and we encourage guests to wait seven days following check-outs for all reimbursements to reach their accounts. Please feel free to reach out to the front desk at any time to further discuss your concerns, and we would be happy to assist you.
We had a great visit to Anaheim staying at Hotel Lulu. We parked in the lot for two nights and walked over to the Toy Story parking to take the shuttle to Disney. It seemed to save some walking but probably took the same amount of time. The room was nice, and AC was cold. There is only instant coffee in the room - no coffee brewer/pot. We didn't use the restaurant as it was closed the morning we left.
Dear Kjrailfan, It was our pleasure to provide you with a wonderful stay at Hotel Lulu, BW Premier Collection, and we appreciate the time you took to share this review. We are delighted to know you found your room to be comfortable, and that our location was ideal for your visits to the park. We hope to welcome you back in the future!
The hotel was very nice. Our room was very clean.
Dear Stephanie, Thank you for staying with us and taking the time to leave your review. We're so glad you found our hotel and your room to be spotless. It is our goal to provide great service and a clean stay to each of our guests, and we appreciate your feedback. We hope to welcome you back to Hotel Lulu, BW Premier Collection again soon!
I come and stay here when I travel to Anaheim, it is my favorite hotel to stay at. Love the improvements done with the AC. My view was right over the parking lot so I could see my car from the room
Dear Priscilla, We at Hotel Lulu, BW Premier Collection are always honored to hear from our loyal, returning guests. It is wonderful to know you appreciated the cool comfort of your room, and we look forward to welcoming you back when you next visit Anaheim.
Very convenient and clean. Very close to Disney.
Thank you for the kind words and perfect review! We are very pleased to hear that you enjoyed our convenient location close to Disney and found everything clean. We hope to welcome you back again soon.
Friendly and kind staff! Always smiling and greeting in the lobby. I've stayed here numerous times and have never had an issue thankfully. The rooms and hall aren't super up to date, but it's still very cozy and cute with their beachy vibe with a touch of Disney. Proximity is also amazing!! With nearby stores and food all around. Def recommend if you need a spot for Disney!!
Dear Vanessa, Thank you for such a warm review, and for continuing to choose Hotel Lulu on your visits. We are so glad our team's friendliness in the lobby keeps making an impression, and that our location and cozy, beachy character continue to bring you back. We appreciate you letting us know about the room and hallway updates as well. We hope to welcome you back for another great Disney trip soon.
Overall experience was ok. Only one elevator was working making it quite frustrating. At one point we waited about 10 minutes to go down. We had a stroller so couldn't use the stairs. We were never even offered the infamous “blue drink”
Dear Josue, We appreciate the time you took to share your perspective with us. It's disappointing to learn that our amenities fell short of your expectations and that your interactions with our team weren't what you anticipated. Our staff has been notified to look into both of these concerns and take the appropriate course of action. Thank you again, and we hope to have you back for another stay next time you're in town.
Check in was easy. Johnny has great customer service. Happy with our stay a room. This Hotel is close to everything. We will stay here again.
Dear Cynthia, We're pleased you had a wonderful stay with us at Hotel Lulu, BW Premier Collection! Ensuring your care and comfort is imperative to our team, and we hope you had a great time exploring Anaheim. Thank you for sharing your special occasion with us, and we can't wait to see you again!
Great location, clean and quiet environment. Would definitely stay again.
The hotel is on great location
Hi Tai, Being close to everything really does make a trip smoother, and we're glad the location worked out so well for you. We hope to welcome you back to Hotel Lulu, BW Premier Collection soon.
Great hotel in a great location. The hotel is in a serious need of updating and maintenance. An elevator didn't work. Pool and area needs some professional cleaning and maintenance. Room was sufficient. Overall it was a good value. But LuLu you can do better.
Dear Marcel, Thank you for staying with us and for your detailed feedback. We are pleased you found value in your stay and that our location was convenient for your plans. We also value your input on areas where we can improve the guest experience, and we've shared your comments with our leadership team. Thank you again, and we hope to welcome you back for a smoother stay.
We loved Hotel Lulu! The location is a quick walk from the Disney parks. The beachy vibe and decor are fun and the poolside games and activities are a nice bonus. We enjoyed the breakfast options and the cocktail at check-in was a great added touch. The staff is very friendly and welcoming and we were able to see the Disney fireworks from our guestroom! We will definitely be coming back.
Dear Grete, Thank you so very much for this lovely review! We're glad you enjoyed the beachy vibes and that our location worked so well for your Disney plans! We also love hearing about the little things that really made the guest experience, like the fireworks display and the cocktail at check-in; those details matter, and we do our best to pay attention to them! Thanks again for leaving us your wonderful feedback, and we hope you'll stay with us again the next time you're looking for a place to stay when you need some Disney magic!
Great last minute booking ! Made a trip to Disney July 2nd and booked a room just for the night for my kids literally 7/1/2026. Arrive from San Diego to Anaheim midnight.
Dear Alexus, Thank you for leaving us a perfect rating. We are glad that we were a great last-minute choice! It was a pleasure to have you as a guest, and we look forward to welcoming you back.
Always an enjoyable stay and the only place we stay when we come to town.
The front desk staff are always so friendly. Lorena and Alyssa went so over the top to make my mom feel extra special for her 82nd birthday.
Loved that it was a short distance to Disneyland and many other places. The room was very nice and clean, plus the fireworks view is definitely worth paying a little extra for. All of the employees were very welcoming and accommodating. Never heard any other person from any other rooms while we were in our room. Definitely a great value for a hotel so close to Disneyland. The atmosphere is nice enough to feel comfortable walking around to local places as well. My family and I enjoyed the pool before we left and thoroughly enjoyed it. The giant Jenga and connect four were a great addition, along with the table tannins and corn hole. The only thing that was a bit frustrating was traveling to floor 8 and floor 6 in search of ice only to find the machines didn't work. Thankfully the ice machine on floor 4 did though. Also wish there were actually vending machines on the floors that said vending. Besides the ice machine and vending machine issues I would definitely stay here again.
Dear Katie, Thank you for such a thoughtful review! A Disneyland trip feels even easier when a hotel gives your family a comfortable place to unwind, a walkable location to the Disney magic, and a space to enjoy the pool and games before heading home. We're thrilled that Hotel Lulu, BW Premier Collection gave you that kind of value so close to the parks, with welcoming service and a room that still felt peaceful when it was time to rest. We also appreciate the heads-up about the ice and vending areas, as those conveniences matter after a full day out, and we'll have our team pay closer attention to them. It was wonderful having your family with us, and we'll be ready to welcome you back for another fun Anaheim stay!
Everything was good..staff was friendly ..the one thing my wife didn't like was the shampoo lol.
Dear David, Thank you for taking the time to share your thoughts after your recent stay at Hotel Lulu, BW Premier Collection. We're thrilled that you enjoyed your experience and appreciated our team's friendly service. Your feedback about the shampoo is invaluable, and we will certainly look into it as we strive to enhance our offerings. We genuinely appreciate your review and can't wait to welcome you back for an even more outstanding stay.
As a Premier BW member, I was disappointed that we did not get our free drinks and free bottles of water. Also, the parking fee is too expensive. Other than that, this is a great place to stay
Dear Lina, Thank you for taking the time to share your experience. While we're happy your overall stay was great, I appreciate you sharing the areas where we could improve. It truly does help us make all our guests' experiences even better. Thank you again, and we hope to see you again soon.
Hotel and room was very clean and the staff were friendly. Would stay here again. The location from Disney was just right.
Thank you for choosing to stay with us at Hotel Lulu, BW Premier Collection, Josh! Our team is delighted that our warm hospitality and convenient location suited you. We appreciate your honest rating and hope to welcome you back for another phenomenal stay.
Easy check in, great place, clean room, and great customer service s
Dear Michael, Thank you for such a kind review. We're glad check-in was effortless and that our team's service stood out alongside your tidy room. It would be a pleasure to welcome you back to Hotel Lulu, BW Premier Collection.
Great stay!! Always our go to hotel.
Dear Katie, Thank you for the high praise! We're pleased to be your property of choice in Anaheim, and we look forward to welcoming you back in the future for another great experience.
Stayed here very last minute and was very presently suprised. Great experience. Super short walk to the parks. Highly recommend.
Dear Jamie, We're so pleased to hear that we exceeded your expectations! Sometimes a last-minute decision turns out to be the best one of a trip. Thank you for letting us know this was the case here. The next time you're looking for an easy, comfortable stay by the parks, we'll be here to welcome you back!
Great proximity to Disney! Front desk is super friendly. They don't have daily cleaning, but supplies can be brought up by a friendly robot. It was also convenient that they were next door to IHOP and close to Walgreens.
Thank you for the great review! We are thrilled you enjoyed our fantastic proximity to Disney, as well as the convenience of having IHOP and Walgreens right next door. We are so glad to know that our front desk team made a great impression and that our friendly delivery robot added a fun touch to your stay. Our team looks forward to welcoming you back for another enjoyable visit soon!
I would like to thank the hotel front office for their amazing service. My niece and I had an emergency that we did not expect to happen and they truly helped us in a way that they did not have to. They went above and beyond and I will be forever grateful. Thank you :D
Dear Cristina, Thank you for taking a moment to write this review. Navigating an unexpected emergency is never easy, which is why it is incredible to hear that our Hotel Lulu, BW Premier Collection team was there to support you through it. We wish you and your niece all the best until we see you both again here in Anaheim.
We had a great time and an easy quick walk to Disney. The hotel was nice and clean. The staff were very friendly and extremely helpful. Our car died and we had to get towed to a nearby dealership. The staff helped as much as they could and it was greatly appreciated. We will definitely stay again on our next trip out! Thx you!
It brings great satisfaction to our team at Hotel Lulu, BW Premier Collection to know you enjoyed your recent stay. It is wonderful that you found your room to be clean and comfortable, and that our location was ideal for you. We are so sorry to hear you had car trouble, but we are especially pleased to know our staff was so quick to help with this issue. Thank you for sharing this review, and we are delighted to know you already have plans to return!
Love this hotel. The atmosphere was relaxing, the staff were friendly and helpful and the room was perfectly comfortable. Will stay again for sure!
Dear Kody, Thank you for taking the time to share your review with us. A relaxing atmosphere, a friendly team, and a perfectly comfortable room are exactly the three things we pour our hearts into delivering, and knowing we hit the mark means everything. Thank you for choosing Hotel Lulu, BW Premier Collection, and we hope to welcome you back again soon.
I had a very pleasant stay at this hotel. The room was exceptionally clean, quiet, and peaceful throughout my visit. The bed and pillows were incredibly soft and comfy, which made it easy to get a great night's sleep. A special shoutout to Yajaira at the front desk! She made both checking in and checking out incredibly quick and easy. She was a great help and her welcoming attitude really stood out. I highly recommend this hotel and would definitely stay here again!
Thank you for your wonderful review. We're delighted that you enjoyed your stay and found your room clean, quiet, and comfortable. It's also terrific to know that Yajaira made a positive impression on you. Rest assured, we will share your kind words with her. Thank you for your recommendation, and we look forward to welcoming you back for another great stay.
Hotel Lulu was an excellent hotel to stay at while heading back and forth to Disneyland just a short walk away. The pool, bar/restaurant and front desk had welcoming and friendly staff who I enjoyed talking with. The room was clean and fresh. Not one complaint about the room. Other family members were at another nearby hotel, but I enjoyed Hotel Lulu more. The ironic thing is that the logo looks very similar to my daughter and me, so I had to buy some hotel swag (which my daughter loved)! Overall, a wonderful experience. Thank you!
Dear Tina, What a fun coincidence! It's always a pleasure to know that our guests feel represented and welcome at our establishment, and we are thrilled that you had something special to take home with you. We pride ourselves on being one of the best stays near Disneyland and take your praise to heart. Our team will be incredibly grateful for your kind comments. Thank you so much for taking the time to share your phenomenal experience. We hope to see you again soon at Hotel Lulu, BW Premier Collection.
The room was clean, the staff was friendly, the parking was easy, and the walk to Disneyland was 12-15 minutes.
Dear Jocelyn, Thank you for your review! We're glad you enjoyed our clean accommodations, friendly team, and convenient location just a short walk from Disneyland. It was a pleasure having you here, and we hope to welcome you back to Hotel Lulu, BW Premier Collection, for another great visit in the future.
The room was clean and the staff was friendly.
Thank you for sharing your experience. We are pleased you found your room clean and that our team made a positive impression with their friendly service. Providing a welcoming and comfortable stay is always our goal, and it is wonderful to know we delivered on that during your visit. We appreciate your kind comments and hope to have the pleasure of welcoming you again in the future!
This was our second stay at Hotel Lulu. The check in the second time was very smooth and courteous. I would not recommend checking in really late, like 11pm, they weren't as friendly. They offer a happy hour alcoholic beverage upon check in. A mixed drink, No choices. Food delivery is from a ghost kitchen but it has quite a variety, efficient. The room itself was decent. Mattress was comfortable. The carpet was pretty stained, the room could've been a little cleaner but overall was worth the cost. Close to Disney, 15 min walk.
Dear Amy, Thank you for your continued loyalty and for such a detailed review! We are glad our smooth check-in, comfortable mattress, and convenient Disney location all contributed to an enjoyable return visit. Your feedback regarding the late check-in experience and room cleanliness has also been noted and will be shared with our team for improvement. We look forward to seeing you again at Hotel Lulu, BW Premier Collection!
Amazing location close to Disneyland. Great service, heated pool! Very clean rooms!
Dear Jose, Being so close to Disneyland can make a trip that much more fun and convenient, and we are delighted our location worked so well for your visit. It is wonderful to know you enjoyed the welcoming service and the cleanliness of your room, and that you had time to unwind in the pool. Thank you for your kind comments, and we hope your next adventure brings you back our way!
Super clean, hotel, spacious rooms, wonderful staff and provide early check-in. Great walking distance to and from Disneyland without breaking the bank.
Dear Alexis, Thank you for taking the time to review your stay at Hotel Lulu, BW Premier Collection. We appreciate you spotlighting our great location within walking distance of Disneyland. We trust our clean and spacious accommodations provided a comfortable environment to return to after a busy day. Our team would be delighted to see you again!
Have stayed multiple times while doing Disney . Always a good affordable choice when going to Disney parks . Rooms r clean . & quiet Less than 10 min walk to park . Can grab a Starbucks coffee right next to hotel & enjoy while walking to park.
Dear Jennifer, Thank you so much for the perfect rating. A repeat guest who keeps coming back for Disney trips is the best kind of compliment. Clean, quiet, affordable, and a Starbucks right next door to kick off the walk to the park. Hotel Lulu checks every box for a Disney stay, and we are so glad it keeps delivering for you. See you on the next trip!
Brilliant location for Disney Parks. Only a 10 minute walk! Clean & well serviced. Friendly staff and close to bus stop for station or a $10 Uber ride to Anaheim Amtrak
Nice and quiet, room and bathroom were clean. Close to the park. Not too noisy, check in was fast and friendly.
Thank you for taking the time to share your experience at Hotel Lulu, BW Premier Collection. We are delighted to hear you enjoyed our convenient location near Disney, along with the quiet atmosphere, clean accommodations, and friendly, efficient check-in experience. We truly appreciate your kind feedback and hope to welcome you back to Anaheim again soon.
Hotel Lulu is a wonderful hotel. The location is good with a short, easy, walk, about 15-20 minutes to Disneyland security entrance. It is also next to a 24 hour Walgreens for forgotten items or park snacks and a Starbucks for the coffee drinkers. The hotel is reasonably priced and clean. The rooms are clean, neat have comfortable beds and pillows. We also found the staff to be great. Candace (sp?) was at the front desk when we first arrived at 1:30am, and each night we returned from Disneyland after midnight. She was personable, funny, professional, and helpful!!! Will definitely stay here again.
Thank you for such a wonderful review! Candace's warm, personable, and professional presence during your late-night arrivals is a true reflection of the dedication our team brings at every hour. Paired with our convenient location, comfortable accommodations, and reasonable pricing, we're thrilled everything came together so well for your Disneyland trip. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection!
Very friendly staff. I absolutely love the Lulu. This is my go to hotel when I visit Disney. I went for my wedding anniversary and they even have me a happy anniversary card. Will be back again and again
What a wonderful review to read! We're so happy to hear you had a great stay at Hotel Lulu, BW Premier Collection and that our team helped make your wedding anniversary extra special. It's our honor and privilege that you chose to celebrate your special day with us, and we can't wait to welcome you back on your next visit to Anaheim. Thanks again for your great review- wishing you a very happy anniversary and safe travels!
Great location, a 10 to 15 min walk to the Parks. CVS and Walgreens at the corner, IHOP right next door if you want to have breakfast and Starbucks around the corner. Good option for a solo traveler. Also friendly staff. Rooms are simple and a good size, the bed was comfortable and the room was clean. Found out that it was also a Disneyland Good Neighbor Hotel.
Great location and walkable to parks. Decor is Disney inspired and super cute. Rooms are small but manageable. Great value for your money
The facilities and parking are great. The staff is friendly and efficient. The location is close to the Anaheim Convention Center, restaurants, and drug stores. The rooms are clean and spacious, and are a great value.
Thank you for sharing your thoughts! It was a pleasure having you with us at Hotel Lulu, BW Premier Collection, and we are happy to hear that everything from the facilities and staff to the parking and location exceeded expectations. We hope to welcome you back soon for another stay in our clean, spacious rooms!
It was a great experience the room was very clean and the beds were comfy I slept like a baby !!! My husband enjoyed the workout room area we are definitely gonna book with you guys again!
Dear Vanessa, Thank you for taking the time to share your feedback with us! We're so glad to hear everything met your expectations during your stay. We truly appreciate you choosing to stay with us and hope to welcome you all back again soon!
I love Hotel Lulu! I've stayed there the last three times I've visited Disneyland. The location is great! There's a Walgreens and Starbucks right next to it. The staff are so friendly, the rooms and hotel are very clean and the rooms are so comfy. I really love the decor of the hotel and the different options for food delivery, "room service". I recommend Hotel Lulu to everyone who asks me!
Dear Lisa, Thank you so much for your amazing review and continued loyalty to Hotel Lulu, BW Premier Collection! It truly means so much to hear that you've chosen to stay with us during your last three Disneyland visits. We're thrilled you continue to enjoy our convenient Anaheim location, cozy rooms, fun decor, and friendly team members. It's also wonderful to hear that the nearby Starbucks and Walgreens, along with the food delivery and “room service” options, helped make your stays even more convenient and enjoyable. Your recommendation to others is one of the greatest compliments we could receive. We can't wait to welcome you back for your next Disneyland adventure!
Good location , good rooms , good value , great front staff.
Dear Andy, Thank you for your outstanding review! At Hotel Lulu, BW Premier Collection, we strive to go above and beyond for our guests, and it's terrific that our relaxing rooms and remarkable team members enhanced the experience. We're also glad you had a chance to explore the area during your visit. It was a pleasure having you here, and we hope to welcome you back for another stellar stay in the future.
Overall it was good . . Wasn't expecting a shared room next door, but it was nothing bother. I felt very safe, where we had to use the key card to even get up the elevator I really liked that. I wish we would've gotten more information on how to get to the pool area. The toilet also splashed up almost everything we flushed and that was pretty gross… Our AC started squeaking in the middle of the nights too and the fire alarm would flash a big green light all night that made it hard to sleep. Other than that the staff was very kind.
Dear Tatianna, We're glad you had a pleasant experience with us overall. That said, we will take your comments regarding the bathrooms, pool area, and AC noise into consideration as we continuously strive to make improvements for the benefit of our great guests. It's great that the team and elevators enhanced your visit, and we hope to welcome you back for a truly exceptional stay in the future.
10/10 stay! Will be staying here again! Super nice workers, great rooms, and amazing location!
Thanks so much for your review and perfect rating! We couldn't be happier to hear that you loved your stay and already plan to visit us again. We look forward to welcoming you back!
We've stayed here many times and it's always been a great option when some of the other establishments are booked, or it's a last minute trip. This time we were assigned a room with not one, but TWO adjoining rooms for our audio pleasure. One side was fine- we never heard them. But our last night. It was a doozy. It started with the male berating the female that was with him and going in and on about how he was disrespected at Disneyland. Insert eye roll. This was at about 9pm. We went to bed early because we had to be up at 4am for our flight. At 10:30 my daughter woke me up scared the ma next door was beating his wife. Oh no. They were just having pornographic sounding intercourse. I mean- ok, enjoy yourselves but the whole fifth floor doesn't need to participate. Have some class. That ended and we fell back asleep. I kid you not an hour later they were at it again. I called the front desk for the SECOND time- and the front desk finally called them. We know, because as mentioned before with those doors connecting rooms- it's like we're all together. This is the third incident I've had here. Obviously not terrible enough to make me not stay someplace cheap on occasion. But the walls are thin, the patrons can be questionable and the front desk does nothing in terms of noise issues. Just worth the warning if you have small kids, or are a light sleeper.
Dear Missy, We truly appreciate your loyalty and are glad the hotel itself was fine. However, we sincerely apologize for the disturbances you experienced from other guests. Your comfort and peace during your stay are important to us, and we appreciate you bringing this to our attention. We understand how frustrating that must have been, and we will review ways to address such concerns more effectively. Thank you for bringing this to our attention. We hope your next stay will be a more peaceful experience.
Hotel Lulu was great, we stayed for the closeness to Disneyland. We loved that we were able to walk to Disney and the ihop next door. We had a king size bed that was very comfortable and a large room. Room service was also a big plus. Would definitely stay here again.
Dear Sally, We're happy we could help your Disney trip at Hotel Lulu, BW Premier Collection. It was our pleasure to have you, and we're delighted that you enjoyed your room and the king bed. Thanks for staying with us, and we hope you'll choose us for your next Disney trip!
Very easy walk to the Disneyland Resort or Convention Centre. Convenient to Walgreens/CVS and many Dining Options. Fun Atmosphere with Patio Games at the Pool and a Welcome Cocktail (for the +21). Rooms are typical noise level from neighboring rooms, but the Beds & Pillows were very comfortable. The Front Desk Staff were lovely.
Dear Ashleigh, Thanks for your review! Glad you had a good time at Hotel Lulu, BW Premier Collection. Sounds like you managed to have some fun at the pool (and maybe even got a chance to visit the bar we have poolside?). We hope to see you again sometime!
Overall my experience was enjoyable just weirded out when an employee asked me if I was done with the luggage cart with my luggage still on it while I was loading my car outside. He was kinda persistent and even offered to help me but I refused due to me packing our bags a certain way. Just figured he could have waited.
Dear Adrian, We're glad to hear your overall experience was enjoyable and that you're already planning to return in December, which means a lot to us. However, we're sorry for the interaction you encountered while loading your belongings. That moment clearly missed the mark in terms of timing and awareness, and we understand how that could feel uncomfortable when you were in the middle of packing things your own way. Your feedback will be shared with our team to ensure we're more mindful in similar situations moving forward. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for an even smoother visit.
This hotel meets all the requirements you need when visiting Disneyland California. One of the cheaper rates on the main strip, walking distance to Disneyland. For a 2 night stay we were given plenty of towels to wash as room service, breakfast etc, all come as extras. Lovely service desk staff.
Dear Margaret, Thank you for choosing Hotel Lulu, BW Premier Collection for your recent stay. We are delighted that you enjoyed our convenient location and friendly staff! It was an honor hosting you, and we look forward to your next visit.
Staff is super friendly and helpful. Possibly the most comfortable bed and pillows I have ever used in a hotel. The plumbing is a bit off with the shower not draining fast enough and the water levels in the toilets are very high. The walk back from the parks is a solid 10-15min, but most of the nicer hotels are farther. You can take the Toy Story parking bus and then get off and walk a shorter distance. Lots of shops and conveniences including a Starbucks in the same block as well.
Dear Tara, Thank you for such a detailed review. We're so happy to hear the team made you feel welcome and that the bed was especially comfortable. It's great to know the location, nearby shops, and transit options added convenience to your stay. Your thoughts on the plumbing have been shared with the team for review. Thank you again for sharing your experience, and we hope to welcome you back in the future.
Clean room and friendly staff. Very close walk to Disney. Very affordable. 10/10
We were very impressed with our stay! We arrived around noon, and they let us in our room early, that was very much appreciated. They also allowed us to leave our car parked after checkout time so we could visit the park in the next day. The room was on the 8th floor, with a park view. I found it to be very clean and the room smelled fresh. Beds were comfy with 4 pillows for each bed. The only reason I don't give it a "perfect" rating is the air conditioning unit had a rattle when it was on, and I thought the bathroom amenities were somewhat lacking. We would definitely stay here again!
Thank you for such a thoughtful review. We are so pleased you were impressed with your stay and that the early check-in and extended parking made your visit more convenient. It is wonderful to know you enjoyed the park view, along with the fresh, clean feel of the room and the comfortable beds. We appreciate you mentioning the air conditioning noise and the bathroom amenities, as details like these matter and will be reviewed internally. It means a great deal that you would choose to stay with us again, and we look forward to welcoming you back for another great visit!
Was a nice hotel. Could use some updates/ maintenance work though. Bathtub drain slightly broken and sink backed up instantly while washing hands and brushing teeth.
Dear Michelle, Thank you for leaving a review. We're glad you enjoyed your visit overall, and we appreciate you highlighting what we can improve further. We look forward to your return to Hotel Lulu, BW Premier Collection.
Great location, cute and clean, comfortable rooms and full bar accessible from the pool
We're delighted to hear that your stay felt comfortable and convenient, and it's wonderful to hear that our fun poolside bar helped make your visit to Hotel Lulu, BW Premier Collection so positive. Thank you for joining us, and we hope to welcome you back again soon.
Ariana at the Front Desk was great and helpful. The room was clean, bed was comfortable and the water in the shower has pressure. We will definitely stay here again.
It's fantastic to hear that your stay left such a positive impression. Ariana will be thrilled to know her helpful service stood out and helped make your visit even more enjoyable. We're also glad our accommodations felt clean and inviting, with comfortable beds and a refreshing shower. Knowing you plan to return means so much to us, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another great stay.
Enjoyed complen5ary cocktail at check in. I Wish parking and breakfast were included . Those should be included items.
Was a nice trip with my daughter
Dear Terrance, We're happy to hear that you and your daughter enjoyed your trip out to Anaheim. We'd love to welcome you back to Hotel Lulu in the future, so keep us in mind the next time you're looking for a five-star experience.
Perfect for our quick trip. Easy in and out and access to park was made simple
Our team appreciates your review! We are so happy that our accommodations were perfect for your needs, and we hope you'll choose Hotel Lulu, BW Premier Collection again if you return to Anaheim.
The staff is always friendly and rooms are clean
Dear Shauntese, Thank you for your kind feedback. We're so glad to hear our team made a positive impression and that you found your room clean and comfortable. It's always great to know those details stood out during your stay.
From start to finish, my stay was enjoyable. The staff are truly top notch: friendly, professional and efficient. The room was clean and comfortable. The location in relation to Disney, the convention center and shops/restaurants was perfect. The neighborhood was safe, clean and vibrant.
Dear Todd, We're so glad to hear you had such an enjoyable stay from start to finish. It means a lot to know our team stood out for being friendly, professional, and efficient, and that your room felt clean and comfortable throughout your visit. We're also happy the location made it easy to get to Disney, the convention center, and nearby dining, and that the surrounding area added to your experience.
This was our second time back at Lulus. My kids enjoy staying at this hotel. We love that it feels like home, we feel safe nobody will enter the building without a key.
Dear Cintia, Thank you for returning to stay with us again and for sharing your experience. It's wonderful to hear your family continues to enjoy their time here and that the atmosphere feels comfortable and familiar during your visits. Feeling secure and at ease throughout your stay is so important, and it's rewarding to know that added to your overall experience. We truly appreciate your continued trust and look forward to welcoming you and your family back to Hotel Lulu, BW Premier Collection again soon.
The experience was outstanding. Yahaira at the Front Desk delivered excellent customer service. Our 5th time here and it never disappoints! Our room clean. Them common areas and all staff were truly welcoming.
Dear John, It's wonderful to hear your time with us felt so enjoyable and that our friendly service helped make your stay memorable. Yahaira will be so pleased to know that her warm welcome stood out, and it means a lot to know that our accommodations felt clean and that the overall atmosphere was inviting throughout your visit. Your kind words mean so much to us, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, soon.
Great location if you're planning to come to Disney parks you can walk from the hotel, restaurants, stores, around too. Clean rooms. Enjoy everything.
We're so pleased to hear your time with us in Anaheim felt enjoyable from start to finish. It's also wonderful that our accommodations felt clean and comfortable throughout this stay. Your kind words mean a lot to us, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, soon.
The staff is super friendly and extremely helpful which made the stay even more enjoyable. Location was great. Walking distance to the park was not bad at all. On the maps it looks a lot further away but it was about a 7-10 minute walk depending on the crosswalks at the lights. Rooms were clean and well kept.
Dear Kailee, Thank you for your fantastic five-star rating after your recent stay at Hotel Lulu, BW Premier Collection! We're thrilled to hear you loved our convenient location, our wonderfully friendly team, and our spotless accommodations. Your kind words mean a lot to us, and we can't wait to welcome you back for another outstanding experience.
Good value for Disneyland Hotel! Stayed here before when it was a Red Lion, and I must say this renovation was successful. Rooms were basic but modern, clean and bright. Good proximity to either Toy Story lot for bus to Disneyland or a quick 15 minute walk to the gates. Enjoyed the welcome cocktail as well!
Dear Rebecca, We appreciate your positive rating of Hotel Lulu, BW Premier Collection! It's great that you considered our clean, modern rooms, welcome cocktails, and proximity to Disneyland to be a good overall value. We hope you'll visit us again soon.
The location is great if you're going to Disneyland, the rooms are good. The only bad thing I have to say is the showers were not very strong.
The check in was very quick and easy. The room was very clean and i loved that we had windows that were able to be opened. dults 21+ get a free welcome drink which was very nice and the children get oreos. We loved the pool area, it also has a pool bar as well.
Dear Cyrene, Thank you for sharing your experience at Hotel Lulu, BW Premier Collection! We're thrilled that our seamless check-in, clean accommodations, and inviting pool area all made such a positive impression. It was a pleasure hosting you, and we're eager to welcome you back!
2nd time staying at Hotel Lulu. Convenient location and walking distance to the park.
Returning guests are always such a great sign, and we really appreciate you choosing to stay with us here at Hotel Lulu, BW Premier Collection again. It's nice to know the location made getting around feel easy and added to your time here, and we hope it continues to be a place you come back to whenever you're in the area. Thank you as well for the five-star rating; it truly means a lot to our team!
Cool spot, nice vibe, super friendly staff, yummy refreshing cocktails when checking in, nice open guest lounge, close to the park and the RunDisney race!
Dear Jeannine, Thank you for staying with us! It's great to know our team provided a warm welcome, and that you enjoyed our ambiance and location. It was a pleasure having you join us, and we hope to welcome you back on your next visit to the area.
Very comfortable room an convent to the park
Dear Donna, Thank you for the kind review. It makes us happy to hear that you enjoyed our comfortable rooms and convenient location. We hope to see you again soon at Hotel Lulu, BW Premier Collection!
Location is perfect walk to the convention center.
We enjoyed hosting you at Hotel Lulu, BW Premier Collection. Thank you for highlighting our convenient location, just minutes from the Anaheim Convention Center. Our team looks forward to seeing you again!
Great little "boutique style" hotel...... super friendly & accommodating. Great price, clean, nice room and has easy parking. Only downfall.....no washer and dryer. Otherwise, we will stay here again.
Dear Stephanie, We value nothing more than feedback like yours, and we thank you for sharing your experience. It's a true privilege to learn about your comfortable and accommodating stay with us here at Hotel Lulu, BW Premier Collection. Should you be back in Anaheim, we hope to be your first choice for another stay!
Very clean and safe location. Staff was very welcoming.
Dear Stephanie, Thank you for sharing your experience with us. We're thrilled to hear our welcoming team and pristine, comfortable setting helped set the tone for a fantastic Disneyland getaway. We'd be honored to be part of your next magical adventure.
As always we enjoy Hotel LuLu it's always spacious, clean and quiet, however this stay we were kinda disappointed they were doing construction and we were not informed, and we were placed in the construction tower so around 8am while we were sleeping we started hearing loud drills and the walls vibrating just wish we were made known of that situation or given a discount for getting a construction zone room but will always book with them it's a comfy hotel
Dear Brittany, We truly appreciate your continued loyalty and are so glad to hear you consistently enjoy the comfort and quiet atmosphere of your stays with us. That said, it is disappointing that this visit did not feel as seamless. That is not the experience we want for our guests, and your comments have been shared with our team to ensure better communication moving forward. Thank you for taking the time to share this, and we look forward to welcoming you back for a more restful visit.
It worked for what I needed. The hotel is showing its age and it was nothing special. The place could use some work. I found the beds to be too firm for me and didn't sleep great.
Thank you for sharing your perspective. We are glad our hotel suited your needs, and we appreciate your feedback on how we could have made your stay even better. It would be our pleasure to welcome you back in the future for a stay that exceeds your expectations.
Nice hotel. Close to the Disney park entrances. Clean. Not an upscale hotel, but worth the price!!
Hotel Lulu exceeded my expectations on the quality of the room, property, and staff. It was super cheap compared to other Good Neighbor Hotels. Very quiet. Everything was well-maintained. I'd give it a 5, but the 20 minute walk to the park is a little further than I prefer these days. I'd stay again if something closer is not a decent option. In my younger days, I wouldn't have hesitated to take the longer walk to save money.
Dear Robin, Thank you for sharing your experience with us. We're so glad your stay exceeded expectations and that you were able to enjoy a quiet, comfortable visit. We appreciate your honest note about the walk to the park. It can feel a bit longer depending on the day, and we understand how that can impact the overall experience. It means a lot that you would choose to stay with us again, and we'd love to welcome you back for another easy and relaxing stay.
It was nice and we had a good cleaning service in our rooms. The location was excellent, close to Disneyland. The atmosphere was good the pool was refreshing and calm. Good service and kind staff. We would rate an 8/10 for the noise level.
Dear Carmen, We appreciate you taking the time to share this with us. It's great to know your stay felt comfortable and well cared for, and that you were able to enjoy the overall feel of the property along with such easy access to everything nearby! We also hear you on the noise level, and your feedback will be shared with our team as we continue looking for ways to make each stay more restful. We're grateful you chose to stay with us and hope to welcome you back again soon.
Staff is always so friendly and helpful. Rooms and property are very clean. Love the closeness to Walgreen's, Starbucks and a quick walk to the parks
Dear Susan, Thanks for being a returning guest! We are delighted our friendly team and spotless property keep you coming back. Our location near the parks and local favorites is certainly one of the perks of staying at Hotel Lulu, BW Premier Collection, and we're glad it added such convenience to your visit. We look forward to your next visit!
We were pleasantly surprised at this boutique style hotel. The staff was vey friendly and professional. The hotel was clean and updated. The rooms were spacious and clean. The beds were comfy. The hotel is walkable to Disney and it felt safe.
Thank you so much for sharing this. We're really glad your stay felt like such a pleasant surprise from the moment you arrived. It's wonderful to hear that you felt comfortable, safe, and well taken care of throughout your time with us. A clean, spacious room and a good night's sleep can make all the difference, especially after a day out exploring. We truly appreciate your kind words about the team. It means a lot to know their care came through. We'd love to welcome you back again the next time you're visiting the area.
I love the location of this hotel but it is beginning to show its neglect. I've stayed here monthly as I am a passholder. This last time I stayed I notice how run down certain areas of the hotel have begun to look. The elevator is scratched and dinged, our tub appeared to have gouges in it and a few tiles in the bathroom looked to be sloppily fixed, and the hallway carpets have seen better days. I sure hope they begin addressing these issues to maintain the quality I have begun to expect at this establishment.
Hotel Lulu itself is not the nicest hotel by a long shot, especially with the Sheraton across that street, but I was very pleased that they allowed my family to check in early and even offered my wife and I a welcome cocktail. Yahaira at the front desk was very helpful and hospitable. The pool area was not as shown in the pictures, it was still pleasant enough, but the pool was not heated at all. I would not expect an 80 degree pool in March, but the water was frigid, and the list of amenities do mention a "heated pool". Also, the $40 parking fee is a bit extreme for a 3-star establishment. I expect to pay for parking around Disneyland, but not $40 for uncovered parking. After all is said and done, staff was wonderful and welcoming and I would stay here again if the price was right, but it was nothing to really blow your socks off.
It was great and would visit again
Dear Sarah, Nothing makes us happier than knowing you enjoyed your stay at Hotel Lulu, BW Premier Collection so much that you'd choose us again. Your kind words will be shared with the team, and we look forward to your next visit.
They have the friendly staff, cleanest, and the quietest hotel we have stayed in.
Dear Mary, Thank you for choosing Hotel Lulu, BW Premier Collection. We're happy to hear that our team provided a warm welcome and that you had a quiet, comfortable stay. Should you return to the area, we hope you will join us again.
The rooms are a good size and quiet and there was plenty of parking but the parking fee is ridiculously high. Also the hot water was a little hit and miss and they don't have a laundry room.
Thank you for taking the time to share your experience with us! Guest feedback is crucial to our continued improvement. It's great to hear the room was comfortable and quiet, though it sounds like there were still some issues that came up. Regarding parking, we want our guests to have a safe place to park their vehicle while staying with us, which requires regular maintenance and upkeep. Parking fees are used to make that upkeep happen so you can enjoy having access to a vehicle during your trip. We would be happy to answer any questions you have about the parking fee. Simply email us at [email protected]. Should you find yourself in the area again, we would love a second chance to give you the experience you deserve. Safe travels!
enjoyed our stay very much. next door to an Ihop and within walking distance from the garden walk where there's plenty of restaurants . close to the Toy Story parking other where we took the Toy Story shuttle to Disneyland.
The stay was good. Hotel is in a good location and walking distance to the Disney parks. The only thing was that the sink in our room wasn't working well. It would make so much noise when we would turn it on.
Dear Brianda, We appreciate you sharing your experience. It is great to know our fantastic location made it easy to walk to the Disney parks, and that you had an overall good stay. At the same time, it is disappointing to learn of the issue with the sink and the noise it made when turned on, as everything in the room should function comfortably during your visit. Your comments are appreciated and will be reviewed internally so the matter can be addressed. Thank you again for taking a moment to share your stay with us, and we hope to welcome you back soon for a seamless visit worthy of a perfect rating.
We were at Disneyland for the weekend, the location was extremely walkable to many different stores and to the parks. The rooms were very nice and clean. There was plenty of outlets so we were able to charge all devices as needed. I usually am very sensitive to noise and can hear the doors closing for the people next to me in rooms, however the noise level hear is almost non-existent. Altogether it was a very pleasant experience!
Thank you for sharing your experience. It is wonderful to hear that our location made your Disneyland visit so convenient and that the nearby shops and easy access to the parks added to the overall enjoyment of your stay. We are also glad the room felt comfortable and well-equipped, and that the quiet atmosphere allowed you to relax without the usual noise disruptions. Your kind words mean a great deal, and we truly appreciate you choosing to stay with us. We hope to have the pleasure of welcoming you back the next time your travels bring you to the area!
This is my favorite hotel near Disneyland, I'm here every few months and from the phenomenal, friendly and attentive staff members ( I have to shout out Shannon, Alyssa, and Romero), these are the three managers that I've come across over the 4 years that I've stayed here and they've given me countless good experience. I stay every few months and will continue to do so, another fantastic staff member I've came across is Yahaira at the front desk, she is friendly as ever! The rooms are always clean and I love how they decorate for the seasons, perfect walking distance to the parks, beautiful poolside area with activities and family fun. Don't get me started on room service, it's one of my favorite perks of the hotel with the affordable prices and wide variety selection !
Dear Vanessa, Thank you for your incredible feedback and continued loyalty! We're honored to be your favorite hotel near Disneyland and thrilled that Shannon, Alyssa, Romero, and Yahaira have made such a lasting impression. We're so glad you enjoy our clean rooms, seasonal décor, poolside atmosphere, convenient location, and room service. We look forward to welcoming you back for many more magical visits.
This was a good location if you don't mind walking a bit. The room was pleasant, and we were well rested during our stay. My grandson and I were the only people using the pool in the evening, as well as the giant chess set, ping pong, corn holer, etc. That was a hit for him. The IHOP restaurant right next door made breakfast easy.
Dear Francene, Thank you for your review of your stay here at Hotel Lulu, BW Premier Collection. We're glad you and your grandson had such a fun time with us, especially thanks to our unique offerings and magical location. Travel with care, and we hope to welcome you back for another incredible Anaheim visit.
I absolutely love staying at the Lulu, I stay here all the time for my Disney trips, and this one was a solo one. It's the perfectplace to feel safe, and they always take care of me whenever I arrive early. Or leave my luggage for a day at the park. Thanks sm!!
We're thrilled to hear that we've become your go-to stay for all your Disney trips! We want nothing more than to ensure that you feel cared for from the moment you arrive, and it warms our hearts to know that we could provide that and more. We truly appreciate your kind words, and we'd love to welcome you back and make more memories for years to come!
Comfy beds! Close to Disney parks… we walked there and cheap Uber back. Staff is friendly and helpful. Will definitely be back!
We love hearing this. Thank you for the wonderful review! There's nothing better than comfy beds after a long Disney day, and we're so glad you enjoyed how close we are to the parks. Being able to walk there and grab an easy Uber back really does make things simple. It's also great to know our team made you feel welcome and supported during your stay. That friendly, helpful energy is exactly what we aim for every day at Hotel Lulu, BW Premier Collection. We can't wait to welcome you back for another magical Anaheim getaway!
We had a good time. This is our go to place to stay. Wish it had a loyalty program.
Dear Joe, What a pleasure it is to welcome familiar faces back to Hotel Lulu, BW Premier Collection, and knowing we've become your go-to spot truly means a great deal to our team. Thank you for taking the time to leave us a review and for your thoughtful suggestion regarding a loyalty program, as ideas like yours help shape how we continue to grow. With so many options in the area, your continued support feels like the highest compliment, and we look forward to welcoming you back again soon for another memorable stay!
It was good but do not charge for parking when the parking gate is closed and anyone can park there for free. That is not professional especially when you charge $36 a day to park
Dear Jessica, Thank you for sharing your feedback with us. We are glad to hear your stay was otherwise a good one, though we understand your frustration regarding the parking charges. Your comments will be shared with our internal team as we review parking procedures and communication to ensure expectations are better aligned moving forward. We appreciate you taking the time to let us know, and we hope to welcome you back for a seamless visit.
Older hotel. Somewhat updated, but could definitely use a refresh and some new paint. Relatively clean. Housekeeping only by request. Staff was nice.
Dear Khalil, Thank you for sharing your feedback. We appreciate you noting our friendly team and that you found the hotel relatively clean. Your comments help guide our improvements. Housekeeping by request allows flexibility, and we're glad it worked for you. We hope to welcome you back for an even better stay in the future.
Location to the Anaheim Convention Center and Downtown Disney is perfect. We love the pool and the staff.
Thank you for your positive feedback! We're delighted you enjoyed our location and our wonderful team made such an impression on you. We strive to create a welcoming and enjoyable experience for all our guests, and it's great to know we succeeded with your stay. We look forward to welcoming you back soon!
Easy walk to/from Disneyland or the Convention center. Room was clean upon arrival and we were able to check-in a little earlier with no extra cost. Everyone was friendly and very helpful. 10/10 would recommend.
Dear Erik, Thank you for the fantastic review! Staying at Hotel Lulu, BW Premier Collection means being right where the magic happens, and we're thrilled the easy walk to Disneyland and the Convention Center made your trip so convenient. A spotless room and a genuinely welcoming team set the tone for exactly the kind of stay we strive to deliver. We truly appreciate your recommendation, and we're ready to welcome you back for another unforgettable Anaheim getaway!
great stay, good food at hotel restaurant, nice staff
Thank you so much for your kind review. We are happy you had such a great stay and were able to enjoy your time with us. It means a lot to know our team helped make your visit a positive one. We hope to welcome you back again soon.
Needs a spa and breakfast. Their restaurant is way over priced and not that great. Room was comfy and clean.
Great experience overall! Friendly, welcoming staff with wonderful attitudes. The price was affordable, the walk to Disney was only about 12 minutes, and having CVS and Starbucks right nearby made everything so convenient.
Appreciate the luggage storage and easy walk to park. Very helpful staff.
Dear Tracie, Thank you so much for your kind review. We are happy that the luggage storage made your day easier and that you were able to enjoy the nearby park without the extra hassle. It also means a lot to know our team was helpful and took good care of you. We truly appreciate you staying with us and hope to welcome you back again soon.
I always stay here when going to Disneyland. Very comparable to the hotels at the front gate but without the big price. And its only a 10 minute walk to the park. Everyone that works was great.
Dear Laura, Thank you for your recent stay and for sharing your review. Familiar faces are a welcome sight, and we are delighted to hear that we are your hotel of choice for your Disneyland vacations. Additionally, thank you for highlighting our tremendous value and fabulous location, just a short walk to Disneyland. It was a pleasure welcoming you to Hotel Lulu, BW Premier Collection, and we look forward to your return.
Up-to-date, well-maintained hotel a ten minute walk from the entrance to Disneyland. Numerous amenities that I didn't take advantage of, such as room service or the pool, but I'd be glad to stay here again any time.
Dear Dave, Thank you for sharing with us. We're delighted you enjoyed our updated design, well-kept accommodations, and convenient location. It's great to hear you'd gladly return, and our team looks forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another comfortable and enjoyable stay.
Every front desk associate was kind and competent. The room was good quality for the price. My new favorite Disney partnered hotel. Thank you 😊
Thank you so much for choosing Hotel Lulu, BW Premier Collection for your recent stay and for the fantastic five-star rating! We are absolutely delighted to learn that we've become your top choice among Disney-partnered hotels. It's gratifying to know you appreciated our comfortable accommodations, competitive pricing, and exceptional service from our dedicated team. Your kind words motivate us to continue providing unforgettable experiences. We can't wait to welcome you back for another remarkable stay.
This hotel is a fantastic choice when booking your vacation. It was one of the most budget friendly for one thing, and not because it cut corners. The hotel was clean and modern. The location is directly across the street from a 24 hour pharmacy and multiple restaurants. Public transportation stops out front so you can get a quick and easy ride down to the Disney theme parks OR you can walk, as it is less than a mile from the hotel to the entrance. Staff are friendly, we were quite comfortable, and parking was available on site. Next time we'll be bringing our swimwear for the pool!
Dear Bridgette, We're happy to learn about your great stay, and we thank you for your thoughtful feedback. It's a pleasure that you could take advantage of our ideal Anaheim location, and we'll share your kind sentiments with our team. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another comfortable stay.
We love the Lulu and have stayed several times previous. Staff is always friendly and helpful. Always a good value close to the parks. Our only complaint from this last visit was a hot water issue. My husband had a chilly shower and the rest of us had to skip a shower before we left for the airport on the last morning. Other than that small hiccup we really enjoyed our stay. Good sized rooms that were clean and comfortable. This is our favorite value hotel in the Disney area.
Thank you for your review! We're delighted you enjoyed our location and our wonderful team made such an impression on you. We strive to create a welcoming and enjoyable experience for all our guests, and we'll make sure to share your comments with our maintenance team. We appreciate your loyalty, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection!
Room is nice. Beds are comfy. Associates went out of their way to help us. Reasonable prices for the area. They were working on fitness room, but sent us to Sheraton. Pool was ok. Next to a breakfast restaurant. Handy.
Dear Laurie, Thank you for your review! We're glad you enjoyed our comfortable beds, helpful team, and convenient location. It's also great to hear our fitness room workaround and nearby breakfast spot added value. We look forward to your next stay at Hotel Lulu, BW Premier Collection!
Clean rooms, quick service friendly staff. Love this place. The location is close enough. The value is great for the stay
Dear Nicole, Thank you for your feedback! We're delighted you enjoyed our location and our wonderful team made such an impression on you. We strive to create a welcoming and enjoyable experience for all our guests, and it's great to know we succeeded with your stay. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon!
Very clean! Great location! Friendly staff. Snacks are available in lobby and they have a bar. This is my new go to Disneyland vacation spot. Great food near by too.
Dear Heather Anne, Thank you for sharing your experience and for choosing to stay with us during your Disneyland Park vacation. It is wonderful to hear that our high standards of cleanliness, friendly service, and convenient location helped make your stay so enjoyable, and that the lobby snacks, bar, and nearby dining options added to the overall experience. Knowing we have become your go-to spot for future visits truly means a great deal, and we appreciate you taking the time to share these kind words. Take care, and know we look forward to your return!
Great personal very professional clean rooms it just suckks that they charge so much to park in their lot . If it wasn't for them charging so much for parking it would be perfect
Dear Louis, Thank you for your feedback! We're glad you enjoyed our commitment to remarkable service and cleanliness. We also understand your concerns about parking and appreciate your perspective. It means a lot that you'd call your stay at Hotel Lulu, BW Premier Collection nearly perfect, and we hope to welcome you back for another fabulous getaway in the future.
Very good location for both the convention center and Disney .Loved the free cocktail on arrival. It's also very close to the mall.
Dear Craig, We're delighted your visit to Hotel Lulu, BW Premier Collection earned such high marks, and we thank you for your review. We're glad you enjoyed your stay overall, including our complimentary cocktails and ideal location. We look forward to welcoming you back soon.
Great location close to exhibition venue with restaurants walking distance. competitive pricing compared to Marriott and Hilton etc. Large clean rooms reasonable Wi-Fi. Swimming pool that I used every morning for 7 days. Staff pleasant and helpful.
Dear David, What better way to start the day than with a morning swim! Thank you for choosing Hotel Lulu, BW Premier Collection, as your base in Anaheim for the exhibition. We're pleased that our comfortable, convenient accommodations and friendly team made this stay enjoyable. Looking forward to welcoming you back soon!
Perfect hotel for Anaheim fun - nothing overly fancy, quiet and will stay here again for sure. Easy walk to convention center, Disney and restaurants galore.
Thank you for your kind words! We're glad to hear we were the perfect fit for your Anaheim visit. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection on your next trip!
Easy stay at hotel lulu for our family trip to Disneyland!
Dear Cathleen, Thank you for choosing Hotel Lulu, BW Premier Collection. We appreciate your positive feedback and look forward to welcoming you again soon.
This is the 2nd time I've stayed here. The first time, I was in the other tower which is currently undergoing renovation. The rooms were nice at that time so with the renovation, I'm sure they will be even better. The room I had in the main tower were clean and modern. Even though my room faced Harbor Blvd, it was very quiet with very little occasional road noise. The location was great for walking to Disneyland or to the Disney Toy Story lot. All of the staff were friendly and helpful when I had questions. They also offer free cocktails to the adults! After a long day of travel, that's a nice treat.
Dear Linda, Thank you for choosing to stay with us again and for sharing such a thoughtful review. It is wonderful to hear that your room felt clean, modern, and comfortable, and that the sound insulation helped keep things peaceful despite the busy surroundings. Our convenient location for walking to the parks and nearby transportation is something many guests appreciate, so it is great to know it added ease to your stay. We are also delighted that our team made a positive impression with their friendliness and willingness to help, and that the welcome cocktail was a refreshing way to unwind after a long travel day. We truly appreciate your continued trust in us and hope to welcome you back again on a future visit!
Customer service was great! Clean room. Once the hotel finishes its renovation this will be 5 star.
Dear Michele, We're glad to hear you enjoyed our great customer service and clean accommodations during your stay at Hotel Lulu, BW Premier Collection. As we continue our renovation efforts, we truly appreciate your patience as we enhance our facilities to create an even better experience for our guests. It's encouraging to know you see the potential in what's ahead, and we're excited about the many updates taking shape. We look forward to welcoming you back soon so you can enjoy the improvements firsthand.
It was in close proximity to the Disney park entrance which was nice. Easy to get to. The rooms could use some care. The water pressure is really low and it's hard to get a decent shower as it's either cold or really hot. Sink was clogged and couldn't get maintenance on it and fridge was broken so all our food was frozen and there wasn't a dial to turn it down.
We appreciate you sharing your perspective and taking the time to highlight both the convenience and the areas that fell short during your recent stay. Being close to the Disneyland entrance and easy to access is certainly something many guests value, and we're glad that aspect was helpful for your plans. At the same time, we're sorry to hear about the maintenance and comfort issues you experienced, as this is not the experience we want for our guests. Your feedback has been shared with our team as we continue to focus on improvements and renovations across the property. We do appreciate you giving us a try and sharing insights that help us continue to improve, and we hope that you will consider returning someday.
We enjoyed our stay at Hotel Lulu. The rooms were clean and the service was great!!
Dear Marc, Thank you for taking the time to share your experience with us. It is wonderful to hear that you enjoyed your stay and found the rooms to be clean and comfortable, along with service that made a positive impression. Knowing that your visit felt enjoyable from start to finish truly means a great deal to us, and we hope to have the opportunity to welcome you back again in the future!
Great price per night, clean rooms, 12 minutes to parks, friendly reception and they even have a robot that delivers towels to your room.
Great location and conveniently close to Toy Story parking lot. A 3 minute walk into the lot to get on the shuttle to Disneyland. The rooms were clean but the toilet flushing is very loud. Plenty of hot water for showers. They have some construction work going on but it didn't hinder our traveling throughout the hotel or parking. I will definitely be staying here again.
The staff were very welcoming and helpful when we arrived, with easy to check in. Room was a very good size with amenities eequired. The hotel is easily within walking distance of Disneyland
My stay was great only exception was at check in staff did not notify me i needed to use my room key to get the elevator going nor did they tell me that there was an entrance back into the hotel from the parking lot! Both of those things would have been useful information! But overall everyone was professional and courteous!
Friendly and helpful staff, clean property, great price. Also the fireworks view room really lived up to its name. Would definitely visit again!
Front desk staff is always kind and welcoming. The rooms are clean. Location is great too. We often return to this hotel!
Beautiful property Front desk awesome Close to park Coming back Wohoooo Disneyland Rooms clean overall awesome experience
We loved how close it was to Disneyland! They had the hotel devoted for Christmas and we loved the Mickey & Minnie by the tree! The Libby was very clean and enough space to not feel busy during check-in. The rooms in the newly remodeled tower and significantly better than the other ones. This hotel is always clean and a GREAT value if you're looking for a budget friendly hotel. We find ourselves consistently booking this hotel over all the others.
Dear Nichol, Thank you for the fantastic review! We are thrilled you enjoyed the festive holiday touches, our proximity to Disneyland, and the clean, spacious lobby. It is great to hear that the remodeled tower rooms stood out, and we genuinely value being your go-to choice for a budget-friendly stay. We look forward to welcoming you back again soon!
All of the front desk staff were very friendly and helpful. We really enjoyed the outdoor games they had available, including a ping-pong table, cornhole, and Jenga. The welcome cocktail at check-in was a nice surprise. The hotel is within walking distance to Disneyland, which was very convenient. The only downsides were that the elevator was out of order while we were staying on the top floor, and parking was higher than expected at $35 per night.
Dear Austin, Thank you for visiting Hotel Lulu, BW Premier Collection. Situated in the heart of Anaheim, our property offers an excellent location just two blocks from all the magic at Disneyland. Please accept our apologies for the inconvenience with our elevator, but we hope you otherwise had a comfortable stay. We value you as our guest, and it would be a pleasure to see you again.
Picked this hotel due to proximity to Disney 15 minutes slow walk and good ratings. Parking is a little bit steep but plenty of spaces although a lot were flooded during our two visits this trip. First was for 4 nights then 4 nights away and back for another 3 nights. First room 726 was great and fireworks view was ok. Second room 710 was even better view and thoroughly enjoyed both visits. Didn't use the breakfast as this was payable unlike other BW hotels.
Dear David, It was truly a pleasure to welcome you to Hotel Lulu, BW Premier Collection during your two separate visits. We're happy to hear you had an enjoyable experience on both your stays and that you appreciated our excellent location, ideal for Disneyland, as well as the opportunity to view the fireworks from your room. We're grateful for your positive rating, and we hope to have the chance to welcome you back the next time you're in the area.
The hotel is under construction and I hope they are upgrading the room since this is supposed to be a "Premier" Best Western. The rooms need a good renovation. Don't expect a Premier hotel, right now it is more like a 3 star hotel. We could not figure out how the coffee pot worked. Verry different than any other hotel I stay at.
Dear Alex, Thank you for staying with us. We regret your room did not meet expectations and apologize for the difficulties you experienced with the coffee machine. Please know that we are always available to help with anything you need. We appreciate your patience during the construction process and hope to welcome you back for a refreshed stay in the future.
Great place, cool atmosphere, helpful staff and super close to Disneyland. Hotel is comfortable, with all the amenities you need for a fun stay. Restaurant, pool, room service and a free cocktail at check in!! Lobby was super cute all decorated with Christmas Disney! Fair price and good deal for the area.
Thank you for your review and for choosing to relax at Hotel Lulu, BW Premier Collection. We're happy to hear your stay with us was so incredible, with our comfortable rooms and ideal location coming together to create a restful Disneyland vacation. Thank you for also writing about our delicious food options and sparkling, relaxing pool area, perfect for unwinding or just cooling off in the California sun. We hope to welcome you back soon!
The staff was very friendly and we received a fun welcome drink. Our room was large and felt spacious. We also loved the Disney themed holiday decorations. The location near Disneyland was perfect!
Thank you for choosing to stay with us and for sharing such a cheerful review of your visit. It is wonderful to hear that you felt so warmly welcomed by our friendly team and that the welcome drink added a fun start to your stay. We are very glad that your room felt spacious and comfortable and that the holiday decorations added extra magic to your visit. It is also a pleasure to know that our proximity to the parks made your plans easier and more enjoyable. We hope to welcome you and your family back for another visit the next time your travels bring you to the area!
Beautiful hotel. Very clean. It was about 12 minute walk to the parks. Not really close enough to run back to if you forgot something but very close to Walgreens and CVS.
Dear Leslie, Thank you for the kind review. We're glad the hotel's style and cleanliness made a strong impression and that being within walking distance of the parks worked well for your stay. It was a pleasure having you with us, and we'd love to welcome you back again at Hotel Lulu, BW Premier Collection.
Great service and great location. Will definitely be staying there in the future. Nice clean rooms with comfortable beds. Felt very welcomed upon check in.
Dear Juan, Thank you for sharing these kind words about your stay. It is wonderful to hear that our team took such good care of you, that your arrival felt warmly received right from check-in, and that your room felt fresh, comfortable, and relaxing at the end of the day. It is also great to know that the setting worked so well for your plans while you were in town. Hearing that you definitely plan to return means a great deal, and we look forward to welcoming you back on a future visit!
We really enjoyed our stay! The location is fantastic—just a short walk to Disneyland, which made getting to the parks incredibly convenient. All of the staff we encountered were friendly and helpful, even the overnight team when we returned around 1 a.m. Our stay was mostly trouble-free. The only issues we experienced were a bathroom light that wasn't working—Maintenance responded within an hour—and a shower handle that felt like it was on the verge of breaking, with the water briefly becoming scalding hot. There was some construction happening on the property, but it did not affect our stay. Overall, we appreciated the great location and friendly service and would recommend this property for anyone visiting Disneyland.
Thank you for your thoughtful feedback. We're pleased you had a wonderful Disneyland visit with us, and we appreciate you taking the time to outline potential areas of enhancement as well, which will be shared with the proper channels. Your kind words will be shared with our team, and we look forward to seeing you again soon at Hotel Lulu, BW Premier Collection.
I had a wonderful stay at Hotel Lulu. The location is fantastic. Easy and pleasant walk to Disneyland, which made our trip incredibly convenient. The hotel staff were friendly, attentive, and always willing to help, making us feel welcome from start to finish. One standout feature was the excellent late-night room service. After long days at the parks, it was a huge bonus to have quality food available late in the evening. The room was comfortable, and the overall experience exceeded my expectations. I would definitely stay here again and recommend Hotel Lulu to anyone visiting Disneyland.
Dear Cristian, Thank you for sharing such a thoughtful review of your stay with us. It is wonderful to hear that the short, pleasant walk to Disneyland helped make your visit easier and more enjoyable, and that our team made you feel welcome and cared for throughout your time with us. We are especially glad that late-night room service was a highlight after full days at the parks and that your room provided a comfortable place to unwind. Your recommendation means a great deal, and we look forward to welcoming you back on your next trip to Disneyland!
Nice quiet clean hotel. Easy walk to Disney parks. Plan to stay here next time coming to area. Lots of nearby restaurants as well, not far from Anaheim stadium and Honda Center.
Dear Glen, Nothing makes us happier than knowing you enjoyed your stay at Hotel Lulu, BW Premier Collection so much that you plan to join us on future trips to Anaheim. Thank you for highlighting our peaceful, spotless accommodations and fantastic location. We wish you Happy Holidays and look forward to your next visit.
We really do love it here. But please please please just fix the elevator. I thought for sure after staying in October it would be fixed after 2 months. But it's still not fixed. :( One elevator is not feasible.
Thank you for the warm welcome and hospitality! And to the staff Member that took this unforgettable picture! See you in February!
Dear Alex, It is great to hear such kind words about the welcome and hospitality you received. We are glad our team helped make your visit so memorable, and we look forward to welcoming you back in February.
this is my 3rd time at this hotel and everytime the visit is better than the last. The front desk is always extremely nice and this time they had elf on the shelf which made it fun for the kids every morning. We had a cheer competition at the convention center and spent time in disney the hotel was extremely convenient for both
Thank you for staying with us again here at Hotel Lulu, BW Premier Collection. It's wonderful to hear you always enjoy such an exceptional visit, and we're glad we could make the kids' experiences all the more special with our special holiday activities! We hope to see you again soon, and we wish you all the best until then.
This hotel is average. When I arrived to my room, it was clean other than 2 wet washcloths in the corner by the bed. That was pretty gross. Staff was friendly and location is great! Walkable to most things in the area.
Dear Shannon, Thank you for choosing to stay at Hotel Lulu, BW Premier Collection. It's fantastic that you loved our great location, conveniently near Disneyland. However, we're sorry your room was anything less than immaculately clean. Our housekeeping team appreciates your feedback, and rest assured, they will focus on their attention to detail. If your travels bring you back to Anaheim, we hope to have another chance to exceed your expectations.
Always a nice stay at Hotel Lulu. We have used this property in the past and have never been disappointed. Friendly and attentive staff. Clean and quiet rooms. Book the fireworks view room. IHOP and Walgreens right next door. Other food options are very close by. Only a 15 - 20 minute walk to the Disney parks entrance's.
Thank you for sharing your review. We are pleased to hear you consistently enjoy your stays at Hotel Lulu, BW Premier Collection and appreciate your kind remarks about our staff and rooms. It's great to know the location and nearby amenities added convenience to your visit. We look forward to welcoming you back for another enjoyable stay.
I regularly go to Lulu when I'm doing a Disneyland staycation. It's close enough to walk to the park or you can easily access the Toy Story lot to take the bus.
Dear Michelle, Thank you for staying with us and for sharing your experience. We truly appreciate your loyalty and are glad to hear how convenient and easy the location continues to be for your visits. It means a lot to know our setting supports a smooth and enjoyable stay, and we look forward to welcoming you back again on your next getaway.
Our family has stayed at Hotel Lulu for the past five vacations and it has truly become part of our Disney tradition. Every visit reminds us why we keep coming back. The hotel is always spotless and the atmosphere feels warm and welcoming from the moment we arrive. The customer service is consistently top-notch. The staff is friendly, professional, and genuinely caring. It's clear they take pride in creating a great experience for their guests. The location couldn't be better. It's just a short distance from Disneyland and the rates are very fair, especially for the quality and comfort you receive. We always recommend Hotel Lulu to friends and family heading to Disney, and we'll continue to make it our go-to spot for future trips. We truly enjoy staying here; it's become a special part of our family vacations.
Thank you for staying with us and for sharing such kind words. We are truly grateful that your visits have become part of your family's tradition, and it means a great deal to know the welcoming atmosphere, attentive team members, and convenient location continue to make each stay so special. Your recommendation is sincerely appreciated, and our team looks forward to welcoming you back again for many more memorable trips.
Great location, within walking distance of Downtown Disney and both Disney Parks. Exceptional customer service - 10 stars! Definitely would stay here again. Kudos to Best Western.
Dear Gary, Thank you for choosing to stay with us at Hotel Lulu, BW Premier Collection. We are delighted to hear that you enjoyed our wonderful location and received exceptional customer service during your visit! We truly appreciate your feedback, and it would be our pleasure to welcome you back the next time you are in Anaheim.
We went to Disneyland for my daughter's birthday and had a great time. Friend's joined us at Storytellers Cafe for the Mickey's Christmas Carol dinner. It's amazing.
Dear Kathleen, We are pleased to hear you had a great stay and look forward to welcoming you back during your next adventure!
This has become my favorite place to stay when visiting Disneyland. Yes, it's a bit farther from the parks, but I've seen plenty of people walking (I use an ECV). The rooms are good-sized and clean, much cleaner than hotels that are closer and much more expensive. The property is also very clean. My experience is that the staff has always been super friendly and you're greeted with a drink (contains alcohol) when you arrive. The beds have been comfortable though sometimes it's noticeable that the mattresses are wearing out a bit. That being said, the mattresses are in much better condition than the hotels that are across the street from the parks on Harbor Boulevard. I've never used the exercise facilities, the pool, or the restaurant so I won't speak to them. The WiFi in my room was good enough for streaming YouTube though I didn't try anything else. There's both a small fridge and a microwave in the room. CVS and Walgreens are very close to the hotel and IHOP is next door if you don't want to eat in the hotel. There's also a Starbucks really close by if you don't want to pay the park price or wait in the park line. The housekeeping staff are also excellent and very friendly. I highly recommend tipping them. Yes they're getting paid to do a job but after I've seen how some people leave their rooms, they're not getting paid enough to clean up that kind of mess. I will definitely book Hotel Lulu for future stays!
Dear Jamie M, We really appreciate you taking the time to share such a thoughtful review. It means a lot to us to hear that Hotel Lulu has become your go-to spot when visiting Disneyland. We know the walk can be a bit longer, so we're glad the cleanliness, comfort, and friendly atmosphere help make the stay worthwhile. It's great to know the room size, housekeeping team, and lobby welcome drink added to your experience. We hear you regarding the mattresses, and feedback like yours helps us keep an eye on what needs refreshing so we can maintain the comfort guests expect from us. We're also happy that our location near CVS, Walgreens, IHOP, and Starbucks added convenience to your trip. Little things like that can make theme park days a lot easier. Thank you again for the kind words and for recommending our team. We'll be here whenever your next Disneyland adventure brings you back.
Front desk is great. Customer service is friendly. Ixchel helped us this time, but all the staff is good. You get a complimentary cocktail at check in We always stay here for Disneyland, next to Toy Story parking for morning security and shuttle. Rooms are clean and quiet
We're thrilled to hear that the front desk and customer service were great, and we'll be sure to recognize Ixchel for their help! We are so happy to be your frequent choice for Disneyland visits, and that you enjoyed the clean rooms and the complimentary cocktail at check-in. Thanks for choosing us again! We look forward to your next stay!
We really enjoyed our experience at hotel lulu but are favorite was the location. Not only was it easily walkable to Disneyland but there was also many food and shop options that you could walk to just as easily. The room was clean and we appreciated all the little appliances like the mini fridge and electric kettle. The grounds were safe and quiet especially the parking lot. With all that, we still payed less for most hotels on average and will be staying here again.
Thank you for taking the time to share such a thoughtful review and for your perfect rating. Our team is delighted to know your stay at Hotel Lulu was enjoyable from start to finish. The proximity to Disneyland and the abundance of nearby dining and shopping options are certainly guest favorites, and it is wonderful to hear that the location contributed so positively to your experience. It is also great to know the clean room, convenient in-room appliances, and the quiet, secure grounds, including the parking area, added comfort and ease to your visit. We look forward to welcoming you back for your next stay in Anaheim.
Hotel Lulu is always great when we stay there. This is probably our 7th time for a Disneyland visit and the experience is consistently great. Staff is very friendly and helpful and the accommodations are quite nice.
Thank you for your wonderful review! We're honored that Hotel Lulu has become your go-to spot for Disneyland visits, and we truly appreciate you staying with us for the seventh time. Our team is thrilled to hear that their friendliness and helpfulness made your stay enjoyable, and we're glad you found the accommodations consistently comfortable. We look forward to welcoming you back for your next magical visit!
We had a great stay here. The staff was very friendly and welcoming, the rooms were clean and comfortable, and the location is perfect with everything close by. Overall, everything was really great for the price, and we would definitely stay here again.
Dear David, We're so glad you found value in your stay at Hotel Lulu, BW Premier Collection, with our friendly service, convenient location, and clean rooms being highlights. Thank you for staying with us and taking the time to share your positive review. We hope to have the opportunity to welcome you back the next time you visit Anaheim.
We stay here often and do recommend the hotel. However, this stay was not as nice as usual. There was no mention on bestwestern or hotel Lulu's website that the hotel is under renovation. We usually stay in the main tower but were assigned the second tower on this stay, due to construction you are not able to walk straight through the lobby - through the court yard - and into the other building. You have to walk out the front doors and around which makes it nearly impossible to use a bell cart as there is no ramp. As for as the room goes there was water damage on the ceiling and you can definitely hear the traffic. You can also hear the room upstairs flush the towelette. I have never had an adjoining room before and you can literally here people having conversations next door.
Dear Marc, Thank you for taking the time to share your experience with us. It is disappointing to hear that this visit did not reflect the stays you usually enjoy, especially with the ongoing renovation affecting the ease of moving between buildings and the difficulty of using a bell cart without a ramp. The condition of the room, the ceiling issues, and the noise from both traffic and the surrounding rooms fall short of the comfort we want to provide, and these concerns will be addressed internally with care. We are grateful for your continued loyalty and hope to welcome you back once the improvements are complete, so your next stay feels much more in line with what you expect.
Hotel Lulu ended up being a fantastic stay from top to bottom. The location is spot-on for a Disneyland trip — just a 20-minute walk to the Harbor Blvd entrance, or an easy 15-minute stroll to the Toy Story lot where you can jump on the shuttle. Super convenient either way. The atmosphere of the hotel has a relaxed, modern vibe. It feels welcoming the moment you walk in — not over the top, just comfortable and friendly, which is exactly what you want after a long park day. The rooms are clean and well kept. Nothing fancy, but definitely comfortable, with everything you need to settle in and recharge. For what you're paying, the value is excellent, especially this close to the parks. Speaking of which, cleanliness throughout the hotel was solid. From the lobby to the hallways to the room itself, everything looked well taken care of. Noise level was surprisingly good for Anaheim. You're close to the action, but the hotel is quiet enough that you can actually rest — no wild hallway noise or thin-wall chaos. The service deserves a shout-out. The staff was helpful, upbeat, and on top of things. One of the nicest perks? If you arrive before noon, they'll handle your bag check right there at the hotel. That means you basically get to bypass the crowded morning bag check at Harbor. And that line can get absolutely bananas — skipping it is a huge win. As for amenities, the hotel offers everything you need for a park-focused trip: onsite dining, a pool, and that super useful early bag-check perk. All in all, Hotel Lulu is a great mix of comfort, convenience, and good service. I'd stay here again without hesitation.
Hotel location is convenient for Disneyland and the convention center. There is construction that was a bit annoying because the hallways was closed. No noise at the times we were there so no concerns with that. Check in was super easy. Parking fees are average for the area. But the doors to enter from the lot can be a walk especially with luggage.
Dear Marcus, Thank you for sharing your feedback with us. We're pleased that our location, check-in process, and overall convenience worked well for your visit. We also appreciate your comments regarding the construction and the walk from the parking area. Please know that we've shared your feedback with our team as we continue working to enhance the guest experience. It was a pleasure having you here, and we look forward to welcoming you back for an even more seamless visit in the future.
Hotel Lulu – BW Premier Collection was hands-down the nastiest, most disgusting hotel I've ever stepped foot in. The second we opened the door, we were hit with a horrible stench — like a mix of wet animal and old cigarette smoke that clearly had been there forever. The AC fan looked like it had never once been cleaned. It was caked with dust and honestly made me question how this place is even allowed to operate. And the bathroom? Beyond filthy. When my toddler went to use the toilet, there were PUBIC HAIRS on the seat. There was hair in the bathtub, hair stuck to the mirror — it was absolutely revolting. Nothing about that bathroom was even close to clean. For a hotel that tries to call itself “Premier,” this place is a joke. It's dirty, neglected, and completely unacceptable. I wouldn't recommend this place to anyone — not even for one night. Stay far, far away
Thank you for bringing this to our attention. What you described is deeply concerning, and we regret that your experience fell so far below an acceptable standard. The condition of the guestroom and bathroom, along with the odor and cleanliness issues you encountered, is not representative of the environment we aim to provide. Your comments will be reviewed with our internal team right away, so the concerns you raised can be addressed with the seriousness they deserve. We appreciate you taking the time to share these details, and we hope to change your perceptions down the line.
Comfortable beds, convenient location, easy to access ART busses or walk to the park. Did not use it but there is a restaurant and bar on site as well.
Dear Rhonda, It's great to receive your excellent review of Hotel Lulu, BW Premier Collection! We're glad that your beds were comfortable, and that our convenient location and ART access made exploring Disneyland easy. Many thanks for your kind praise. It would be a pleasure to welcome you back for another stay so you can enjoy our on-site restaurant and bar.
The staff is amazing! They are always excited to see us and make us feel at home! They remember us and are more than just the people that work there. They feel like our California friends!
Dear Stacey, Many thanks for your excellent review of Hotel Lulu, BW Premier Collection! We greatly value your loyalty as a returning guest, and are delighted to welcome you back and make you feel at home whenever you're in Anaheim!
This was a perfect stay for a Disneyland trip! The room was clean and it was serviced upon request. The staff was friendly and we had no issues. The only tiny con was slow elevators but no big deal. We took the ART shuttle bus to the parks and it stops right in front of the hotel! There is also CVS right across the street, super convenient!
Thank you for the kind words! Our location really does make a Disneyland trip easy, and it is fantastic to see how well it worked for you. We appreciate the note about the elevators, and feedback like that helps us fine-tune the little details. It was a pleasure having you at Hotel Lulu, BW Premier Collection, and we look forward to welcoming you back for another fabulous visit.
It was good enough for the stay, room was just used to sleep and take a mid day break from Disneyland. The room seems to get a bit warm during the day with the A/C running, we went in November, cant imagine during the summer time.
Dear Marty, Thank you for staying with Hotel Lulu, BW Premier Collection and for taking a moment to share your feedback. We're glad our hotel worked well for your Disneyland trip. We're sorry to hear the room felt warm during the day, and we appreciate you letting us know. Your comments help us understand where we can make improvements. We hope to welcome you back for an even more comfortable stay.
I absolutely love this hotel, 10/10 stay for me each time I come here multiple time's a year and I'm pleased each time, the staff are phenomenal and very accommodating, everyone is so friendly and I love the decorations for each season !
Dear Vanessa, Thank you for staying with Hotel Lulu, BW Premier Collection and for taking the time to share your review. It means so much to hear that you visit us several times a year, and that each visit is a success. We're thrilled to know our friendly and accommodating team helps make your stays enjoyable, and we love that you appreciate the seasonal decorations, too. Thank you again for your kind words. We look forward to welcoming you back for many more great visits!
This place is amazing!! It's my 4th time here! I'm always greeted with a smile and a refreshment during check in. The rooms are clean and comfortable. The walk to Disney is quite quick and there's some shops like Walgreens on the way for some last minute quick, cheap items that may be needed for your park visit or some epsom salts for soaking your tired feet after a long day.
Dear Gretchen, Thank you so much for sharing your review with us! It means a lot that this was your fourth stay. We are glad the friendly check-in, clean and comfortable rooms, and quick walk to Disney continue to make your visits so smooth. Having shops nearby is always a bonus for those last-minute park essentials. We can't wait to welcome you back again!
We are JWMarriott people but the location in Anaheim of more than $500 a night had us seeking other close accommodations. We stayed 7 days. (Three days in the park with naps ) Had a view in the park direction for some fireworks. The beds were fine but we were so exhausted that could factor. 15miles a day walking. But from the hotel to the park gate it was less than 3/4 of a mile. Very safe lots of people walking back and forth. The bathrooms while mostly clean could use a deep clean and the tub had been resurfaced and was peeling as well as very stained. All the wood is pretty nicked up. Smells fine. Air and heat work. Fridge and microwave and safe. Ice on every other floor. Not fun as some did not work. Room was cleaned 3 times by request in 7 days. We were pleased. Complimentary adult beverage at from desk daily. Pool enjoyed by many but we never made it. All in all. A great value. Especially if you need longer stays. We were given a discount for 7 days on the room and the parking. Wonderfully quick elevator in the back by our room. You won't be disappointed for this budget minded hotel with wonderful staff.
Dear Roxanne, Thank you for sharing your excellent review with us. We're glad the property provided the convenience, safety, and value you were looking for, especially with the easy walk to the park and that fireworks view. Your feedback regarding the bathrooms and room condition is appreciated and will help guide future updates. It's wonderful that the staff, quick elevators, and daily complimentary beverages added to your stay. We hope to welcome you back on your next visit!
Great place, walking distance of Maingate, to lay our heads after a long day in the Park. Room was clean, quiet and comfortable. Plus, we parked at the hotel the morning of our day at Disneyland, just walked straight over to our hotel, grabbed our bags from the car, checked in, and went to bed! NO HASSLING the huge Disneyland parking lot line, trams to and from, etc. the hotel parking charge was even $8 less than Disney's $40 fee. We'll stay again.
Nice, affordable hotel, about a 15 minute walk from Disneyland. Helpful and nice front desk. We'll stay here again for sure.
Dear Adam, Thank you for your feedback! We're delighted you enjoyed our location and our wonderful team made such an impression on you. We strive to create a welcoming and enjoyable experience for all our guests, and it's great to know we succeeded with your stay. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon!
Staff was amazing at the hotel and room was nice. Only downside was only one elevator working and the gym was closed. Loved late check out option however key card did not work that day for the elevator but staff helped replace it right away. Room was spacious and beds were comfortable.
Thank you for taking the time to share your experience. We're thrilled to hear that our team made such a positive impression and that you enjoyed your spacious room and comfortable beds. We appreciate your understanding regarding the elevator and gym, and we're glad our team was able to quickly assist with your key card, ensuring your stay remained smooth. It's wonderful to know that you enjoyed the late check-out option, and we look forward to welcoming you back for another comfortable and enjoyable visit.
We had an amazing stay at the Hotel Lulu. Everything was clean starting with the lobby area all the way to the room. Front Office staff assisted us very nicely and quickly with our reservation.
Dear Sandy, We're so glad your stay at Hotel Lulu was such a positive experience. It's wonderful to know you appreciated the cleanliness and attentive service from the front office team. Thank you for sharing your kind words, and we hope to welcome you again soon!
Great hotel! Very accommodating staff that seemed to do all they could to make our stay enjoyable. Would stay again when in the area.
Dear Michael, Thank you for the kind words and for staying at Hotel Lulu, BW Premier Collection. We are grateful to hear that you thought our hotel was fantastic and that our team made you feel welcome. We cannot wait to see you again.
The hotel was about 1 mile away from the park. It was clean and the beds were comfortable, but some of the things I look for that mean a lot to me in a hotel just was not there. Only one of the elevators worked. It was strollers that was really hard seeming we were on the seventh floor. There was instant coffee in the hotel room themselves instead of a normal one cup and for paying $145 a night I have never seen that before and then the fans in the bathrooms did not work in all three different rooms that we had. Breakfast was not included, but you could purchase it for $15 a day per person.
Quite and short walk to Disneyland Resort. Comfortable beds Low rates and helpful, friendly staff!! This was our second time at the hotel and I would definitely book again.
Dear Melissa, Thank you for your review! We're thrilled that you enjoyed our convenient location, relaxing atmosphere, and comfortable beds. It's great that our friendly team helped make your stay even better, and we appreciate your continued loyalty. We can't wait to welcome you back to Hotel Lulu, BW Premier Collection for your next Disneyland getaway.
We tried to check in early and kept getting told the room wasn't ready. Then we were checked in after the check in time. The next day two ladies came in and were checked in at 10am when check in isn't until 4. Also, the water was turned off in the hotel from 11am- 4pm everyday you couldn't even flush the toilet. This information was told to us after we checked in. This had to be a major inconvenience to more people than just us. The water pressure in the shower was barely enough to wash the soap off and only one elevator worked while we were there so several times we took the stairs up seven floors to our room and there were thin areas on the stairs that felt like it would break right through if you stepped on it too hard. The last thing that that was frustrating was that they said leave the towels on the floor and just call and we will clean your room and bring new towels any day - leave the worry to us. We called for two days straight to have our room cleaned and towels changed while we were at Disneyland and both days no one ever came.
We're truly sorry your stay didn't meet expectations. Every guest deserves a comfortable and seamless experience, and your feedback helps ensure our standards stay aligned with that goal. Our team is actively reviewing communication and service procedures to strengthen consistency across all departments. We appreciate you taking the time to share this with us and look forward to the chance to provide a much smoother, more enjoyable visit in the future.
Always a great experience! Close and easy walk to the parks, clean and quiet rooms, and wonderful staff. Always love my stay here!
Dear Joanna, Thank you for sharing such kind words about your stay! Returning guests like you mean so much, and it's a joy knowing each visit continues to deliver the comfort and friendly service you've come to expect at Hotel Lulu, BW Premier Collection. Being just a short, easy stroll from the parks adds to the convenience and charm of staying with us. It was a pleasure hosting you, and we can't wait to welcome you back for another outstanding visit soon.
Great Birthday getaway to the Disney parks, great location ART bus stops directly in front. Balloons and birthday card provided by hotel staff. Excellent Service! Great value!
Dear Pedro, Thank you for your review! We're so glad we could help make your birthday getaway special, and it's great to hear our team made a positive impression. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection on your next trip!
Location is amazing. There were Disney photo ops set up in the lobby which was pretty cool! Staff is amazing and super helpful. The rooms are clean and have everything you need. Once inside the room we didn't hear a peep from anyone in the hallway!
When booking the hotel I had no idea it was under construction. Then I get a text when I'm half way there saying there will be no water during certain hours and if I want to cancel I can. I'm 2 hours away and just then found out the hotel was under construction. After a long day inside the Disney parks we come back to shower and the tub doesn't drain. Water up to my ankles and the tub is gross. The internet was horrible too. The only thing this hotel has going for them is their parking. I paid 195 for one night for a trash room. I knew better than to stay somewhere different than the clarion. *weird how my star ratings were changed from what I actually put and I had to delete my review and repost...
Our stay at Hotel Lulu was okay, but definitely not worth the price. The lobby is beautiful and the location is great—just a short walk to Disneyland—but the overall experience didn't match the cost. We weren't told at check-in that there were two separate buildings, so after lugging all our bags up to the 4th floor of the main building (which we had to walk all the way around due to construction we hadn't been informed about), we realized our room wasn't even in that building. We then had to carry everything over to the second building—also under heavy construction. What made it worse was that we weren't told about any of this prior to booking, which felt really misleading. For a $500 two-night stay plus $64 for parking, the value just wasn't there. With how extensive the construction is, the price really should be lowered until renovations are complete. On top of that, the walls are extremely thin—we could hear every conversation and every bathroom noise from both sides of our room. The rooms are cute and have potential, but they definitely need more upkeep—peeling wallpaper, worn finishes, and a general need for maintenance. All the TikToks and social media posts made the hotel look way more polished and trendy than it currently is. Between the construction and lack of upkeep, it just didn't match what's being shown online. For comparison, we stayed at the Embassy Suites next to Buca Di Beppo back in February for around the same price. That stay included complimentary breakfast, cheaper parking, and the property was much more upkept—though it was a little farther from Disneyland. The difference in value was clear. Overall: 📍 Location: 8/10 ✨ Ambiance: 5/10 👥 Service: 6/10 Beautiful lobby and great proximity to Disneyland, but between the misleading online impressions, heavy construction, and thin walls, I'd wait to stay here again until renovations are finished or the pricing better reflects the current condition.
We were here for Disneyland. The property is a 10 minute walk away. Room was roomy and clean. The beds were very comfortable. We needed after all the walking at the parks. We were told we could see the light show from our room but we weren't at the rooms during that time during our stay. Loved the lil robot that brough us towels.
Thank you for reviewing your recent stay! It sounds like your visit was filled with plenty of Disney magic and a well-earned good night's rest after long park days. Comfortable beds and a clean, spacious room can make all the difference, and we're happy that stood out. It was a joy hosting you, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another terrific visit!
This is the 2nd time we have stayed here. When we got to our room the TV was not working and I called the front desk and maintenance came immediately. It was inconvenient that only one of elevators was working, but I know they were under construction so it made sense. The staff are always super nice there. It is an older hotel but it has always been clean so for the price it is great. Walking distance to Disneyland or the Toy Story shuttle is right behind it and a great option also. I would stay there again in the future.
Thank you for choosing to stay with us again! We're glad our team could respond quickly to the TV issue and that you found our staff to be super nice. We appreciate your understanding regarding the elevator construction and are happy to hear that you still found your stay comfortable and our hotel clean. It's great to know our location worked well for your visit to Disneyland and the Toy Story shuttle. We look forward to welcoming you back on your next trip!
Everything was very clean. A bit of a pain when busy with just 1 elevator working. Staff was very nice. In fact when my car would not start they found someone to give me a jump.
Dear Brian, Thank you for choosing Hotel Lulu, BW Premier Collection. It was a pleasure to have you with us, and we're so glad you found everything clean and well-kept. We understand how important that is when traveling and are happy to have provided that comfort for you. Your kind words about our team truly mean a lot. We're thrilled they were able to assist you during a stressful situation and help with your car trouble. We take great pride in having a team that genuinely cares for our guests and goes above and beyond whenever possible. We also appreciate your patience regarding the elevator crowding and want you to know that we are actively working to resolve this issue soon. Thank you for being such a wonderful guest, and we look forward to welcoming you back in the future.
Decent price, not too far a walk from the parks, VERY comfy beds!! Could use some renovations, they are undergoing construction of some kind. Water is shut off daily which could be a problem for some guests but we were in the parks the whole time it was shut off so did not affect us. Pipes running and AC kind of loud in the rooms. Overall nice place if you just need a bed and a shower. We would stay here again.
Dear Andrea, Thank you for choosing to stay with us. We're glad you enjoyed our comfortable and convenient location. Your feedback is also appreciated, and we'll make sure to pass it along to our team. Your input is invaluable, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection for another restful stay!
We came for a short Disney trip the hotel is conveniently located and within walking distance to the park. The staff is extremely friendly and the hotel is clean. The hotel itself is a little rundown and both days we were there the hotel had scheduled maintenance for water off between 11-4 did not affect us because we were out at the park. I would been upset if that was not the case and did not receive prior notice.
Dear Jenifer, Thank you for your review! We're glad to hear you enjoyed the convenience of our location and the friendliness of our staff; it's always our goal to make your visit as smooth as possible. We also appreciate your understanding regarding our scheduled maintenance. While it didn't affect your plans, please know that we strive to maintain our transparency in every capacity. We hope to welcome you back in the future for an even better stay next time.
The location is fantastic, especially for the price. The staff was wonderful. From the free welcome drink to the birthday balloons, everyone was friendly and helpful. The robot food delivery droid was so cool! The outside and lobby is updated, but the rooms could still use a refresh.
Dear Lisa, We sincerely appreciate your choosing Hotel Lulu, BW Premier Collection, for your recent stay and for sharing your valuable feedback with us. It brings us immense joy to know that our prime location contributed to your experience, and that our team made your visit memorable with a complimentary welcome drink and delightful birthday balloons! It's fantastic to hear that you found our robot food delivery droid impressive. We always strive to offer unique experiences for our guests. Your insights on our rooms are invaluable, and we will certainly take them into consideration as we work on enhancing our facilities. Thank you once again for your thoughtful review. We are eager to welcome you back for another extraordinary stay.
This hotel is a vibe! So close to Disneyland, the rooms were a great size for a family of 4 and the price was unbeatable for the location. It was clean, quiet and the service was fantastic. Would 100% stay again and recommend to everyone.
Thank you for the outstanding feedback! We're so glad you enjoyed our clean, quiet rooms, fantastic service, and unbeatable location near Disneyland. We are grateful for your recommendation and look forward to welcoming you back to Hotel Lulu, BW Premier Collection!
We always stay at the lulu! Clean, friendly staff, and 15min walk to Disneyland! We have been coming here for a few years now, and it hasn't disappointed us.
Dear Shannon, Thank you for your continued loyalty! We're thrilled to have been your go-to spot for your Disneyland visits over the years. It's wonderful to hear you always enjoy our clean atmosphere, friendly team, and convenient location. We truly appreciate your kind words and look forward to welcoming you back to Hotel Lulu, BW Premier Collection for many more visits!
The location was perfect for our trip to Disneyland and easy to get to. The daytime desk staff were nice and helpful and the lobby was easily accessible. The rooms are spacious, but the beds are not very comfortable. The value is nice. There is some construction going on at the hotel, but it is clean. Due to the hotel being on the main street, it can be noisy if you are staying in a room that faces the main street. We didn't use any of the amenities at the hotel.
Thank you for being our guest and sharing your feedback. While we are happy you enjoyed so much of what we have to offer, including our friendly service, spotless, spacious accommodations, and of course our fantastic location, we are sorry your stay wasn't perfect. As you noted, we are continually working to improve and will be sure to share your comments with our team. We hope you enjoyed your trip to Disneyland and look forward to welcoming you back to Hotel Lulu, BW Premier Collection.
Walking distance to Disneyland - great. The fact water was shut off to our tower from 11am to 4pm each day of our stay - not great. Granted I know stuff happens but makes it difficult to come back to your room midday from the parks to rest and relax when you can't use the bathroom or freshen up.
Thank you for sharing this feedback. It's encouraging that our location made exploring Disneyland convenient. However, it's regrettable that the water outage affected the comfort of your stay. Experiences like this are frustrating, especially when trying to return for a midday break, and your comments will be used to help mitigate disruptions in the future. Every effort is made to ensure guests can enjoy their rooms without interruption, and your perspective helps guide those improvements. We hope to welcome you back for a seamless stay next time.
Excellent staff. Great location Blue Lagoon on tap was an wonderful surprise. Everybody loved the stay. Walking distance for everything ... Roscoe's Chicken and Waffles, Chubby Dumplings
Thank you for sharing such positive feedback. It's wonderful to hear that our hospitality and convenient location added to the enjoyment of your stay, and that little touches like our beverage selection were a pleasant surprise. Knowing everyone had a memorable time exploring nearby attractions makes your experience all the more rewarding. We look forward to welcoming you back for another visit to Hotel Lulu, BW Premier Collection.
Very convenient location with a ton of food places around. Rooms were clean and roomy. If you forgot something or need allergy medicine like I did you had a Walgreen/ CVS is right next to it.
Great location good rooms, safe box won't work on both rooms air conditioning needs to update great beds and pillows. One elevator working long time to go up or down, loved the robot
Dear Sal, Thank you for choosing to stay with us. We're glad to hear that our convenient and comfortable location worked well for your visit, and we'll make sure to address your comments with our team to ensure everything is as it should be. We hope to welcome you back to Hotel Lulu, BW Premier Collection soon!
This was our 2nd time staying here, really pleasant experience. Front desk staff was super nice and helpful. Room was nice, my only complaint would be the mattresses are quite hard. AC worked well, everything was very clean and tidy. I appreciated the added security of only being able to use the elevator with a key card, although during our trip it seems only 1 of the 2 elevators was working so there was some delays getting up and down sometimes. Good walking distance from the parks, will definitely be back!
Dear James, We're glad that you enjoyed staying with us here at Hotel Lulu, BW Premier Collection. It sounds like you had a lovely time and enjoyed your rooms and the safety we offer, as well as the convenience of our location. Thank you for informing us that only one of our elevators seemed to be working at a time. We'll be sure to inform maintenance of this issue, and we look forward to seeing you again for a future stay!
Hotel Lulu is a good place to stay that's a little less expensive and within walking distance to the park. There are a few things that make the stay hard. The elevator situation is a pain. We waited 15 min each time we needed to take our stuff down to the car. Parking is expensive. People were smoking weed right next door. The showers are very slippery. We had 2 people slip and fall. There should be a shower mat for the floor as well. The rooms are a little roomier than other hotels which is nice. The staff was friendly and helpful. The rooms are clean and well kept. You can call for maid service and fresh towels.
Dear Melinda, Thank you for being our guest and sharing your feedback. While we are sorry your stay wasn't quite perfect, we are delighted you enjoyed our fantastic location, friendly service, and spotless, spacious accommodations. Your comments are all important to us and will be reviewed by the team as we continually work to improve. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, on future trips to Anaheim.
Don't write many reviews and not a Karen but needed to share a few things: This hotel is a “motel” level experience so set expectations accordingly. Ultra low water pressure, only one working evlevator, freezing cold pool always in the shade, three small scratchy towels. Works fine for Disney visit but can we agree a $200 a night hotel is at minimum a base hotel experience? This didn't meet that. Same experience I would have expected from a motel 6 for $60-80. Staff was helpful. Hotel needs a heavy remodel to fix elevators and water pressure. Walk is 15-17 minutes to Disney security screening. Note, this review is not tainted by a water main service issue. Water was down 11am-4pm the three days we were there and we were at Disney so no big deal. That was handled well and we were notified ahead of time and offered free cancellation if we didn't feel comfortable with that.
Thank you for sharing about your experience. We are happy to hear that our location in Anaheim, close to the Disney Parks, was convenient for you and that our staff was friendly and accommodating. We appreciate your feedback and will pass it along to the rest of the management team, as we are always working to improve. Have a wonderful day and happy travels.
Amazing hotel. Loved it. Clean spacious and close to Disney. Solo female traveller felt safe all the time. Would highly recommend and would be happy to stay there again.
Such a cute and clean and comfortable hotel with the best location! We loved being greeted with a delicious welcome drink, and since it was my birthday, they even gave me a balloon! We also loved the Halloween themed decor, and all the photo vignettes around the property. A huge shout out to Esther who made our stay extra special! She was so kind, so nice and really went above and beyond when she checked us in. She even upgraded our room to a fireworks view, and we never saw her not smiling. She made our stay! It was amazing.
Dear Anya, Thank you for leaving such a wonderful review! We truly appreciate your feedback and are thrilled to hear that our staff provided excellent service to make your stay even better. It's wonderful to know you had a great experience, and we look forward to welcoming you back on your next visit to Anaheim!
This hotel is a fantastic option for anyone visiting Disneyland! It's close enough to walk and has so many great amenities. The pool area is great, with ping pong, giant chess and lots of comfy chairs by the pool. The lobby is adorable with tasteful Disney themed decor. As a Disney adult, I appreciated the welcome cocktail at check-in, and the bag hold service on our last day. The rooms are spacious and have everything you need for a comfortable stay. Our room had a view of the fireworks, which was an added bonus! With a mini fridge and microwave, as well as an electric tea kettle for heating water, we were set for our three days. As a Magic Key holder from out of state, I am always looking for the best hotel for the best price, and this is my new favorite for sure.
Dear Kerry, We're thrilled to know that you enjoyed everything about your time with us, from our amazing amenities to our spacious accommodations. Thank you so much for the perfect rating, and we hope to see you again soon.
It was clean and perfect size for a family of 4. Microwave , small desk area, area to make hot water. This helped me a lot since I traveled with a toddler. Definitely spacious my kiddo loved it. Highly recommended it's in the middle of all the stores and literally down the street from the theme park.
Dear Nana, Thank you for staying with us! We're so glad you enjoyed your experience, and your recommendation means a lot to us. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon for another great stay!
Clean room, comfortable bed, good selection of TV channels, lots of available parking, friendly receptionists, close proximity to attractions.
Thank you for taking a moment to share your feedback with us. We're delighted to hear that you enjoyed our clean, comfortable, well-appointed accommodations, as well as the convenience of our parking and location. It's especially rewarding to know that our team's friendly service left a lasting impression. It was a pleasure having you join us, and should your business travels bring you back to the area, you are always welcome back at Hotel Lulu, BW Premier Collection.
Easy walk to park from the hotel. Clean rooms and quiet. Very friendly staff. Close to convenient stores and lots of food.
Dear Erin, Thank you for your review. We're so glad you had an incredible visit with us at Hotel Lulu, BW Premier Collection, with our peaceful yet convenient Anaheim location standing out as a highlight. We'll be sure to share your appreciation with our team, and we look forward to welcoming you back soon.
Best place for Disney trip, it's walking g distance. Very clean and staff is friendly. Also it's a fair price other hotels are over priced just because of its distance with Disneyland.
Dear Daniela, Thank you for choosing Hotel Lulu, BW Premier Collection, and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay with us! We're especially glad that you found our location ideal for walking to Disneyland. Being able to stroll back to your room after a fun-filled day at the park is definitely a perk we're proud to offer. Thank you as well for your kind words about the cleanliness of our property and the friendliness of our staff. We strive to make every guest's visit exceptional, and we're thrilled to know we succeeded during your stay. We truly appreciate you staying with us and look forward to welcoming you back anytime!
A lovely hotel with a comfy bed and excellent room service - seriously, it was so yummy, quick and easy to order. The pool area was also wonderful, loved the poolside games. Will definitely stay again.
Dear Heather, We are delighted you had an excellent stay with us at Hotel Lulu, BW Premier Collection. It is our mission to provide our guests with a great stay to relax and unwind, and offer the best service. Your compliments on our delicious food are much appreciated, and we hope you had a wonderful time playing in the pool and soaking in the sun. Thank you again for sharing your time with us. We can't wait to host you again!
It is genuinely a nice hotel. But having no water was kind of an issue. Had to buy jugs of water to take a shower and wash up. Other than that I really have no complaints.
Dear Daniel, We are deeply sorry for the temporary inconvenience and understand how this impacted your experience. We're pleased to hear that you enjoyed our hotel, and we look forward to welcoming you back for a smoother stay in the future.
The hotel was charming and located close to the park. The adult beverage provided was tasty and we really enjoyed our stay.
Dear Kapplegat, Thank you for your kind words about our hotel. We are glad you found the modern twists charming and to your liking. The hotel is a prime spot for those visiting the parks, with only a ten-minute walk! We are glad to hear you enjoyed your stay and the amenities provided were well-received. We do hope you will stay with us again in the future. Thank you again for your review!
Our perfect go to hotel for Disney trips. Perfect walking distance to the park and local stores, ihop and Starbucks. Also a good driving distance to Long Beach airport and the beach.
Dear Nicholas, Thank you for your review and perfect rating! We're honored to be your go-to destination for enjoying the nearby magic, and we look forward to welcoming you back soon to Hotel Lulu, BW Premier Collection.
We love hotel lulu! Wouldn't stay anywhere else! Love that there is a mini fridge and microwave in every room! The firework view rooms are amazing.
Dear Mary, We love having you here at Hotel Lulu, BW Premier Collection, and we truly appreciate your feedback. It's wonderful to know our fully-equipped rooms and their fantastic views elevated your stay, and we look forward to welcoming you back again soon for another treasured Disney experience.
Good room, nice view, and the staff everywhere were amazing. Perfect place to stay if you are in town for Disney. The Anaheim shuttle picks you up right outside the front doors
Thank you for your wonderful feedback. We're thrilled to hear you enjoyed your room, the view, and the amazing service from our staff. It's great to know our location and Anaheim shuttle made your Disney visit convenient and enjoyable. We look forward to welcoming you back on your next trip.
We had a lovely stay at Hotel Lulu. Wonderful hotel for the value and better than expected. Modern, bright and clean property. Good size room and comfortable beds. Pleasantly surprised with the big pool and outdoor patio with bar and fire pits. It was well lit and very festive. Appreciated the very friendly and great service as well. It's a bit farther than the advertised 7-min walk to Disneyland. We took two different routes, and the most direct, to the park, and it was always at least twice as long. It was still a fantastic stay and will likely return!
Dear Alexdice, Thank you so much for your kind words. We're pleased to hear that we exceeded your expectations and that you enjoyed our comfortable accommodations, incredible amenities, and friendly service. It was an honor having you as our guest, and we look forward to welcoming you back soon to Hotel Lulu, BW Premier Collection.
It's a good, nothing fancy, clean place to stay. It was a bit of a walk but relatively close to the parks. Staff was very nice and put balloons in our room for her birthday very appreciated.
Thank you so much for sharing your experience. We are glad to know you found your stay comfortable, clean, and convenient for visiting the parks. It is especially wonderful to hear that our team helped make the birthday celebration more special with balloons. Small gestures can make big memories! It was a pleasure having you here, and we hope to welcome you back for another enjoyable stay.
This is the 3rd time we have stayed at the Lulu. Love the large rooms. Quiet hotel. Pretty close to park and super cheap prices.
Thank you for being a returning guest and sharing your positive review! We're so glad you found value in your stay and appreciated our quiet, spacious rooms. We look forward to your next stay at Hotel Lulu, BW Premier Collection!
Everything was perfect. The room was big enough, the water of the shower was hot, the room has microwave and mini fridge and the best part was that the hotel was so close to Disneyland.
Dear Paulina, We're so glad our convenient location and room amenities enhanced your stay at Hotel Lulu, BW Premier Collection. Thank you for your review, and we hope to welcome you back soon.
I've been at this hotel 3x and it has always been inviting, clean and phenomenal customer service. My only "complaint" would be the beds could be a lot firmer, but other than that, this is one of my favorite hotels to visit when in Anaheim.
Was great, greeting drink was great, room was great. Close to Walgreens and convenience store. 13 min walk or can take the bus on a stop that is less than 3 mins to get too or Dan take toy story busses but was a bit of a walk to it.
Dear Juan, It's wonderful to receive your excellent rating of Hotel Lulu, BW Premier Collection! We're proud that you consider our fun welcoming cocktails, inviting rooms, and proximity to Disneyland to be among the best in the area. Many thanks for your thoughtful compliments, and we hope you'll visit us again soon.
Good stay, close to Disneyland and in walking distance. Requested housekeeping one day and we were disappointed that our room wasn't cleaned when we arrived back to the hotel that night. However, the robotic housekeeper arrived within 10 minutes of our request for fresh towels.
Dear Gina, Thank you for your feedback. We're glad to hear you enjoyed our prime location near Disneyland and that your overall experience was a positive one. We do apologize for any inconvenience caused by our housekeeping team and will take the necessary steps to ensure that all service requests are handled promptly and efficiently. Your comments are truly appreciated, and we look forward to welcoming you back next time at Hotel Lulu, BW Premier Collection.
The staff was really nice and the room big and clean. Really recomend this. Would stay here again for this price range, great service and spot.
Thank you so much for your perfect rating. We appreciate your compliments regarding our clean, spacious accommodations, friendly service, affordable rates, and ideal location. Your feedback is appreciated, and we look forward to seeing you again soon at Hotel Lulu, BW Premier Collection.
Hard to believe such a nice hotel is available so close to Disney at such affordable (compared to surrounding hotels) rates. I was pleasantly surprised by the generous room size. Beds were comfortable with lots of pillows. Bathrooms were good sized, nice towels, etc. Friendly, helpful staff. Breakfast not included at these rates, but there's a IHOP right next door. Would definitely stay again
Thank you for your thoughtful review! We're so pleased to know you enjoyed the comfort and space of your room and that our team made you feel welcome throughout your stay. It's wonderful to hear you found such great value in being so close to Disney, and we're glad the nearby options made mornings easy as well. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!
This is a very nice hotel, very friendly people at the front desk and a good location to walt to Disney parks. Very clean place and nice bathroom
Dear Annelice, Thank you for sharing your review with us! It's great that our team helped set a positive tone for your visit and that our location made it easy to enjoy the nearby Disney parks. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection for what is sure to be another extraordinary getaway in the future.
I have stayed here quite a few times in the last 1-2 years and my experience with the staff and the cleanliness of the hotel has for the most part been great. I do however feel that the hotel as a whole is taking away a lot of the perks that initially made this hotel a top choice of mine. They used to serve coffee every morning and now they don't. They used to have good coffee in the rooms, but have since change that out for some sub par product. I feel they are systematically rolling back a lot of the things that initially made me enjoy staying here.
Dear Jayce, We greatly appreciate your feedback. While we are happy with your experience with our staff and with your observation of the cleanliness of the property, it is obviously disappointing that your visit fell short of your expectations. Rest assured, we will share your comments with our team as we continue making improvements. We hope to have another chance to go above and beyond for you in the future.
Rm 329, updated but needs some touch ups and deep cleaning. Bed duvets and sheer curtains were dirty and stained. Wall in bathroom looks like paint is peeling. Toilet seat coming off Toilet. Minor details. Carpet was ok but needs to be shampooed more often. The beds are on the firm side which I appreciate. The pillows were soft, to the point where they flatten out. AC was cold but noisy. Didn't really hear to much traffic or hallway noise which was nice. Pool was clean. There is current construction going on so only part of the hotel is open. There is an ART bus stop right in front of the hotel that drops at Disneyland. Walking time is less than 10 mins. Lots of restaurants near by as well as a Walgreens and CVS. We've stayed multiple times and despite the minor things listed I'm sure we'll stay there again. Staff is kind and accommodating and there's a happy hour at check in.
Dear Christina, We enjoyed having you here and appreciate your feedback. Our maintenance team has been notified about the room, and your comments have also been shared with management. Rest assured, we will ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to welcome you back for a truly exceptional stay in the future.
WIFI is horrible. I asked the Staff what i needed to do with my ECV. She stated that they would plug it in and get the keys out of the unit and plug it in for me. NO ONE DID! Next day was horrible because of it. I was rudely told the next morning that its not something they do. I have no problem with that fact JUST BE HONEST. I WOULD HAD TAKEN CARE OF IT!! Scooter bug went above an beyond for me because of the hotel mistake. I highly recommend Scooter bug!! The walk to Disney was longer than I thought it would be. I wont be back
Dear Tina, Guest feedback is our greatest asset, and we thank you for sharing your review. We're sorry your visit didn't meet your needs, and we appreciate your transparency. We'll speak with our team about this incident to help prevent similar issues in the future, and we'll also ensure our Wi-Fi is delivering premium connectivity. We hope you'll give us another chance for a more seamless visit when you're back in Anaheim.
Awesome location , 10 minute walk to Disneyland and a quick walk to Anaheim GardenWalk for dining options. The pool and outdoor game area was great for entertaining kids. We loved using their “room service delivery” with so many options - they delivered to the pool!
Dear Marcie, We appreciate your perfect rating and are thrilled your experience exceeded expectations! Thank you for highlighting our incredible food, facilities, and prime location for exploring the area. It was a pleasure having you as our guest, and we look forward to many more memorable stays with us at Hotel Lulu, BW Premier Collection.
I've stayed here before… Great hotel for the price! Friendly staff, clean, comfy beds, great view, hot shower, pool/bar, breakfast available, and an ideal location - an easy walk to Disney, shops, dining, and even CVS/Walgreens. Did I mention the welcome beverage at check-in - nice perk when you've been traveling a ways.👍
Dear Jennifer, Returning guests pay us the greatest compliment by continuing to choose Hotel Lulu, BW Premier Collection! Thank you for your detailed review. We're pleased you found value in your stay and enjoyed our amenities, including the pool and full hot breakfast. It's great to know our location enhanced your visit, and we look forward to welcoming you back again soon!
Staff was very friendly throughout our stay. Room was clean and comfortable. We were able to walk to and from Disneyland, it was about a 10 min walk. Close proximity to Starbucks
Thank you for sharing your review with us. We're glad to know that you found our team friendly during your stay. We're happy to know that you enjoyed the rooms being clean and comfortable. It's great to hear that you were able to walk to Disneyland. We're glad to know that you enjoyed your stay with us, and we hope to welcome you back for another stay soon.
Love everything from this hotel. Walking distance to Disney was the best and the park view was perfect!!I will definitely be booking here for our next Disney trip
Dear Elizabeth, Thank you for choosing Hotel Lulu, BW Premier Collection. We're delighted to hear that our convenient location suited your needs and that you enjoyed the incredible views. It was a pleasure having you join us, and we look forward to welcoming you back on your next Disneyland adventure.
Room was nice. Clean. Bed was comfortable. Bathrooms need upgrades. Needs walk inShower. The tub didn't drain. The shower curtain leaked water everywhere and flooded bathroom. The room service option was nice. Fun pool area and walk up bar. The room delivery robot was neat. Cute decor.
Dear Jennie, It was a pleasure hosting you. We are delighted to know that our accommodations, cleanliness, and comfortable beds were among the positive aspects of your stay. That said, please accept our apologies for the situation in the bathroom. The relevant teams will address it. If your travels bring you back this way, we would be very grateful for the opportunity to serve you again.
Honestly, the shower flooded, toilet sprayed out (gross), parking lot was hard to maneuver with mounds of dirt, a parking space I had to pay $32 a night to pay for, to enter back in the exterior doors of entry were closed so you have to enter and leave from the front of the hotel. Pool was nice wish it had a hot tub. Breakfast was great, bed was comfortable and to top off a robot delivered our towels which was so fun!
Dear Sarah, Thank you for sharing your experience. While we're pleased to know the pool, breakfast, comfortable bed, and towel delivery robot added moments of enjoyment to your stay, we are very sorry to hear about the maintenance and access issues you encountered. Your comments will be shared with our team to help ensure improvements are made where needed. We appreciate you choosing to stay with us and hope to have the opportunity to deliver a smoother and more enjoyable visit in the future.
Very Comfortable Beds and Nice Welcome Drink. Walking Distance to Disneyland Parks. Helpful Front Desk and Manager. Would Recomend.
Dear Tricia, Thank you for sharing your experience with us. We're pleased to hear that you found our beds comfortable and enjoyed being near Disneyland's parks. It's also wonderful to know that our front desk team was very helpful. We look forward to welcoming you back soon for another enjoyable stay.
The accommodations were perfect and the location was in the center of town with. Walking distance to the pak and several restaurants. The staff was very friendly and very helpful. I loved the cocktail each evening available to guest.
Dear Terry, Thank you for sharing such a thoughtful review of your recent stay. We're delighted to hear that our well-appointed rooms and prime location near local attractions enhanced your experience. It's truly rewarding to know our team's warm hospitality and attentive service left a positive impression, and that our cocktail offering added a special touch to your visit. Your kind words are deeply appreciated, and we hope to welcome you back soon for another seamless and enjoyable stay at Hotel Lulu, BW Premier Collection.
The room was clean. I really enjoyed my stay. Location was great. Front desk Agent was great too. I will return as well as my family.
Dear Zabrina, Thank you for your glowing review! We're delighted you enjoyed your stay at Hotel Lulu, BW Premier Collection, with our location and friendly service being highlights. It was a pleasure having you here, and we look forward to welcoming you back soon.
Great stay - friendly and helpful staff, clean rooms, central location for Disneyland or other Orange County activities!
Dear Kamini, Thank you for your thoughtful review. It's great to know our friendly service and prime location enhanced your visit. Your feedback is important to us, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection.
Bed was comfortable Pillows were very soft and fluffy Room was big and had lots of room to move around Loved having a bar in the hotel Disappointments: No complimentary breakfast Had to pay for parking just to stay at the hotel Workout room was unavailable in the hotel
Dear Andrea, Thank you for sharing your experience. It's great to hear that our comfortable accommodations and onsite bar added to your stay. At the same time, your concerns about the absence of complimentary breakfast, our parking policy, and our unavailable fitness center are important points that deserve attention. Feedback like yours plays a vital role in shaping future improvements to better meet guest expectations. We hope to welcome you back for a more satisfying experience next time.
We stayed here recently and had a mixed experience. When we arrived, we had to wait because our room was being “deep cleaned”—but once we got in, the carpet was soaked in several areas, making it impossible to walk around barefoot. There was no hand soap in the bathroom, and the toilet would actually spray water into the air when flushed, which was honestly disgusting. The water pressure was also poor, especially when trying to get warm water. There was no ice bucket in the room either. The noise level was another issue. The rooms are not very soundproof at all—you can hear everything happening in the hallway. At one point, there were kids screaming and running up and down the halls, trying to open random doors. It made it really difficult to relax or get any quiet. Parking was also frustrating. The lot is located behind the hotel, but the only entrance open is at the front. That meant we had to walk all the way around the building with our luggage just to check in. There really should be a secure, key-access entrance for guests at the back where the parking actually is. We were hoping to use the pool, but the water was murky and had a green tint, so we skipped swimming altogether. That was disappointing. On the positive side, the beds were very comfortable, and the view of the Disneyland fireworks from our room was amazing. The location is also excellent—everything was within walking distance, which made getting around super easy. Overall, it was an okay stay. Great location and comfy beds, but the hotel really needs to address some basic maintenance, cleanliness, and comfort issues.
We appreciate you taking the time to share your thoughtful review. We're sorry to hear that aspects of your stay did not meet expectations. Your concerns regarding the pool water, parking, the room condition, and maintenance concerns have been shared with our team for review and improvement. On a positive note, we're glad you enjoyed our proximity to the theme parks and the comfort of our beds. Thank you again for your feedback, and we hope to welcome you back for a more seamless experience in the future.
The receptionists were very nice. The hotel was clean. Parking is super easy and you can leave your luggage even after checkout. Super recommended 👌
Thank you for sharing your experience! We're happy to hear the reception team made a great impression and that you found the hotel clean and convenient, especially with easy parking and luggage storage after checkout. We truly appreciate the recommendation and look forward to your next stay!
Great property conveniently located within walking distance to the Anaheim Convention Center, Disneyland and Downtown Disney. Property is clean and comfortable and the staff was exceptionally helpful before and during my staff. Highly recommend.
Dear Marlynne, Thank you for joining us at Hotel Lulu, BW Premier Collection, and for the perfect rating! We're delighted to hear you enjoyed a comfortable stay and appreciated our unbeatable location near top attractions, our exceptional team, and cleanliness throughout your visit. It was a pleasure having you with us, and we hope to welcome you back for another stellar stay the next time you're in Anaheim!
Decent hotel room. Pool is good size with outdoor games. Walking distance to disney/cali adventure. Sleep/shower/disney/repeat
We're glad to hear that we could provide everything you needed for a relaxing experience to come back to after a long day at the Disney parks! We know that after a long day, the last thing you want to do is commute home, so we're delighted that our location made it easy for a short walk back to truly rest and unwind. It was a pleasure having you as our guest, and we look forward to your return to Hotel Lulu, BW Premier Collection.
Love this place. Quiet great beds wonderful service be back next month. Love the robot ice machines close. Have been 3 times this year alone going to another game next month. Close to Angel's stadium
Dear Teresa, Thank you for choosing Hotel Lulu, BW Premier Collection for your recent stay and for rating us five stars! We're thrilled to know that our hotel met your expectations and that you found our accommodations both quiet and comfortable. Our unbeatable location near Angel Stadium and the unique experience of our robot ice machines truly set us apart, and we're glad you enjoyed these features. Your kind words mean the world to us, and we can't wait to welcome you back for another exceptional stay!
Very comfortable beds and nice bathroom. Friendly staff, clean and pretty facilities. Reccomend for families and children overall.
Dear Alexa, We're pleased you enjoyed your stay at Hotel Lulu, BW Premier Collection, with our comfortable beds and friendly team being highlights. We greatly appreciate your recommendation and look forward to welcoming you back for another great stay.
Staff was friendly and helpful. I love the complimentary cocktail you get upon check in. The beds are comfortable, bathroom is roomy, and you're provided plenty of towels and shower soaps (body wash, shampoo, etc). It's always a treat to stay here
Thank you for returning to Hotel Lulu, BW Premier Collection. Our team is honored to have earned your trust with our well-equipped accommodations and friendly service. We hope your travels lead you back to Anaheim soon, as we look forward to seeing you again!
Great clean and affordable kind place to go near Disneyland. Staff helped get our room earlier accommodate us greatly for everything we needed.
Dear Erick, It was a pleasure having you stay with us at Hotel Lulu, BW Premier Collection. We appreciate your positive feedback regarding our spotless facilities, affordable rates, convenient location, and helpful service. Thank you for sharing your kind words, and we look forward to welcoming you back soon for another fantastic experience!
We were greeted with a warm smile and given our room key within minutes of arrival. The room was fresh-smelling and clean. The furniture is seeing tis age, but overall the room met all expectations. The AC was quiet ad worked well. THe small "half" drapes do not block light at the bottom so after a long night you get blasted with light in the morning. A nice place to stay and the staff always seems to really care about the guest.
Dear Randall, Thank you for the thoughtful review! We're glad your room was clean and comfortable and that our team made you feel genuinely welcomed. Your note about the drapes is also appreciated and will be taken into consideration. We look forward to your next stay at Hotel Lulu, BW Premier Collection!
The hotel was very clean, great customer service, the price was very reasonable, very good location, mattress was clean and comfortable and to be honest with you there is nothing wrong I can say about it 🫡. I'll be back
Thank you for taking a moment to share such kind feedback. It's wonderful to know your experience, from the cleanliness and comfort of your room to the service provided by our team and the value of your stay, left you with nothing but positive impressions. Hearing you'll be back is the best compliment we could receive, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection again soon.
Clean and comfortable beds! Parking was easy and safe! The workers we friendly and helpful. When we checked in, we were given a cocktail to enjoy.
Dear Souzie, Thank you for your great review of Hotel Lulu, BW Premier Collection! We're glad you found our beds comfortable and parking convenient. It's also lovely that you enjoyed the welcome cocktail at check-in. Our friendly team looks forward to hosting you again soon!
Rooms are decent. Fairly clean. Staff is nice and pretty helpful. For 2/3 of our trip we were without water for 5 hours each day and were not offered any compensation for the inconvenience. The room had poor air conditioning and we had to ask the front desk for a lightbulb and chair to sit at the desk.
Nice clean rooms. Friendly staff. Free drink every day. Perfect location for Disneyland. 15 minute walk to the entrances and Downtown Disney. Will stay here again when we return to Disney.
Really nice hotel overall parking was almost $40 which was a little ridiculous and then the room was a bit hot even with AC turned all the way down. Overall a nice hotel tho recommend staying. Hotel staff were very friendly and had no other problems. Very close to Disneyland for a good price. Just be aware of the parking it was $38 for the one night I stayed I believe it is for each night but I am not sure on that.
Dear Ethan, Thank you for staying with us and for highlighting our affordable rates, convenient location, and friendly service. However, we apologize for any inconvenience regarding the A/C—our maintenance team will ensure any opportunity for improvement is seized. Rest assured, your perspective regarding parking is valued as well. It was a pleasure having you as our guest, and we hope to have another chance to go above and beyond for you in the future.
Pillows are fluffy, but coffee pot had mold in it. Lighting in the bathroom is horrible ☹️ We've stayed here many times, but this stay was for volleyball again. Not happy with the construction and only being able to use the front entrance. Never got my welcome drink because we checked in before 4pm.
Dear Maddie, Thank you for being our guest and for taking the time to share your most recent visit. We're glad to hear our pillows offered comfort, though we regret your disappointment with our accommodations. Your comments will be shared with the respective teams to ensure our high standards are being met and to prevent an instance such as this from occurring in the future. We also understand the challenges posed by our current improvement projects, including entrance accessibility. Your patience during this transformative period is greatly appreciated. We look forward to welcoming you back in the future for a seamless visit worthy of a perfect rating.
The room was clean and the beds were comfortable. The lobby was really cute and the staff were friendly. Our main concern was that there was no hand soap given to us; it was only a bar of face wash. The tv was also really outdated and it kept showing the key words “movie rental”, but we weren't able to rent anything. The toilet was also very loud when it flushed and the water went up a lot. The distance to Disneyland made it worth it though!
Dear Kai Lynn, Thanks for your feedback! It's wonderful to hear you enjoyed our clean and comfortable environment, and that our location worked so well for your visit. We'll be sure to pass along your comments to our team for consideration, and we hope to welcome you back to Hotel Lulu, BW Premier Collection soon!
Great hotel and location. It is under construction but still a great stay. Rooms were clean and the staff was friendly. 2 blocks from Disney's entrance and located right next to a cvs and Walgreens. Very convenient. We stay here for every Disney trip.
Thank you for your continued loyalty and for taking the time to share your experience! We're so glad to hear that even during construction, your stay was still comfortable and convenient. Our team works hard to ensure cleanliness and friendly service, and it's wonderful to know you enjoy our prime location. We can't wait to welcome you back to Hotel Lulu, BW Premier Collection for your next Disney adventure.
Cute hotel within an easy walk to Disneyland. Had three rooms for five nights and all the rooms were nice and clean. Paid a little extra for the fireworks view rooms and the little ones were delighted. Overall a solid value (in spite of $32 per day parking)
We're thrilled to know that you enjoyed everything about your time with us, from our clean accommodations to our amazing value. Thank you so much for the perfect rating, and we hope to see you again soon.
Love this hotel. Great location and walkable to everything. I thought the cleaning of the shower was a bit below par and looked like it was done in a hurry, also found an old lollipop stick under the cable box when I checked the connection since our TV wasn't working, but other than that it was great.
Dear Libby, Thank you for sharing your experience and for staying with us. It's wonderful to know our convenient location made it easy to get around and enjoy the area. Your comments about cleanliness are genuinely appreciated. Attention to detail is important, and your feedback helps us stay on top of that. We look forward to welcoming you back for a seamless stay here at Hotel Lulu, BW Premier Collection.
Very nice and kind staff. Rooms were comfortable. Water was off due to an emergency pipe burst but had it on by 5ish pm They didn't charge for parking due to the inconvenience. Great location for a short walk to the Disney guest drop off on harbor Blvd.
Thank you for your understanding and kind words! We're delighted you enjoyed our wonderful staff and comfortable accommodations, and appreciate your patience during the unexpected water issue. It's also great to know our amazing location was convenient for your needs. We hope to welcome you back to Hotel Lulu, BW Premier Collection for an even better stay.
Hotel LuLu was a perfect hotel for a day at the parks . We walked to the parks the first day and then because of kids walked around the corner to the Toy Story lot the other times. It's very convenient to walk from and get to several different places .
Dear Courtney, Thank you so much for your five-star rating! We're thrilled you enjoyed a perfect stay at Hotel Lulu, BW Premier Collection, and we look forward to welcoming you back the next time you're in Anaheim.
The staff was inviting, the hotel room was spacious and clean, my kids enjoyed a little pool time as well! :) We like that the hotel had plenty of parking and was close to both the Toy Story Parking Lot to take the bus to Disneyland or easily walkable!
Dear Kayla, It warms our hearts to know that our clean accommodations, hospitable team members, and prime location all added up to an amazing stay. Thank you so much for the perfect rating, and we hope to see you again soon.
Great place to stay close to Disneyland! I have stayed here a few times, and every time has been great! Front desk staff are always nice and friendly, and usually have a room ready for us when it's close to check in time. Rooms are clean, nothing fancy, but cute and comfortable. The ART (Anaheim Resort Transit) bus stops right in front, and will take you right to Disneyland for a minimal charge. Hotel is also walking distance, but I prefer to save my steps for inside the park! The only negative I have is the price of parking, it's nearly as much as Disneyland per night! I understand paying for parking, but it's starting to get ridiculously expensive! Overall a great pick for a hotel near Disneyland.
Dear Erin, It is always a delight to welcome back familiar faces to Hotel Lulu, BW Premier Collection! Thank you for stopping by and sharing your valuable tips for fellow travelers, including the convenience of the ART bus stop located just outside our doors. We're thrilled that you continue to appreciate our overall value, and we look forward to having you join us for more magical memories in the future.
Bed was very comfortable and soft pillows and blankets very quiet considering there was a group of high school kids staying for Grad night i was pleasantly surprised i could not hear any noise coming from the other rooms usually with that many people and considering their age I would expect it to be very noisy
Dear Tammy, It was a pleasure having you at Hotel Lulu, BW Premier Collection! We're happy to hear that you enjoyed your stay and that you had a comfortable, peaceful experience. Thank you for being our guest. We hope you join us again for another pleasant stay.
The room was clean and comfortable. The staff was great. We would definitely stay here again if we need a hotel in this area. We were surprised that the parking cost was not included in the price shown as total cost on the Best Western website. The automated parking lot worked perfectly.
Dear Susan, Thank you so much for staying with us! We're glad to hear the room was just what you needed and that our team made you feel so welcome. It's also great that the parking system worked well, though we'll be sure to share your comments with our team to determine ways of making our parking fee more prominent moving forward. We'd be glad to welcome you again if your travels bring you back to the area!
Really close walk to Disney parks. The Room was clean and comfy. It was nice and quiet. We had to pay for parking, which seemed steep. The pool was closed but we didn't end up having time to use it. Staff was extremely friendly. We enjoyed our stay.
Dear Kristina, We appreciate your perfect rating and are pleased you enjoyed your visit to Hotel Lulu, BW Premier Collection. It's wonderful that our peaceful and comfortable rooms provided you with a restful sleep, and we'll gladly share your compliments with our team. We look forward to welcoming you back during your next Disney trip!
My son's favorite place to stay when we visit Disneyland! The beds are super comfy, the room is spotless, the shower pressure is amazing, and the A/C works perfectly! Every staff member we encountered—from housekeeping to the front desk—was incredibly friendly and welcoming. This trip was especially meaningful as we were celebrating my mom's birthday, and the team at Hotel Lulu went above and beyond by decorating the room with balloons and even including a signed birthday card. She absolutely loved it, and it made the stay extra memorable. Thank you, Hotel Lulu, for another fantastic experience!
Dear Angelica, Thank you so much for your wonderful review! We're thrilled to hear that your son's favorite place continues to impress and that your entire family felt comfortable and well cared for during your stay. Celebrating your mom's birthday with special touches like balloons and a signed card is our pleasure — we're so happy it made her day even more memorable. We can't wait to welcome you all back for many more fantastic visits!
This hotel is walking distance to Disneyland as well as convenience stores in case you forget to pack something! We also appreciated the welcome cocktail upon arrival. The water from the bathroom sink was cloudy, but otherwise, this hotel had nice amenities and a great, walkable location for the price!
From our excellent location to our fantastic rates, we're thrilled you enjoyed your time with us at Hotel Lulu, BW Premier Collection! It would be our pleasure to welcome you again in the future, so don't be a stranger!
This hotel was nice and convenient. Everything was local and quick to get to by walking or driving. We enjoyed the pool and vibes the hotel had to offer. Taking the bus to Disney was nice but honestly you could walk with no issues. Overall great trip and stay!
Dear Kierra, Thank you for sharing your experience! We're so glad to hear you enjoyed your stay and the convenient location of the hotel. It's great to know you had a good time at the pool and were able to easily access everything, whether by walking or driving. We appreciate your feedback about the bus to Disney—it's always nice to have options, but we're happy to hear walking worked just as well! We look forward to welcoming you back for another fantastic stay!
The room is always clean and nice. The staff is always cheerful and helpful. We stay here 1–2x a year. It's a 10-15m walk to Disneyland. The service is wonderful and we'll continue staying here. The rooms are clean and spacious. Can't wait to see what the renovations look like for our next stay.
Dear Gary, Thank you for your continued visits and kind words! It's great to know our impeccable accommodations, cheerful service, and convenient location keep bringing you back. We look forward to welcoming you back soon!
We had a great stay at Hotel Lulu! The staff were warm and welcoming from the moment we arrived. The beds were super comfy and the firm pillows were perfect for a good night's sleep. The welcome cocktail was such a fun and unexpected treat—great touch! Would definitely stay again.
Thank you for sharing your experience at Hotel Lulu, BW Premier Collection. We're thrilled you had a great time with us and enjoyed the warm welcome of our team and the complimentary cocktail—a great touch, indeed! It is fantastic that you were comfortable during your stay, and we would love to welcome you again!
A decent hotel in good walking distance to the Disney precinct. Check in was efficient, check out very smooth. Cold water was available at reception, which after travelling for 34 hours was very welcome! An alcoholic welcome drink was also offered but we passed The beds were comfortable, with a reasonable pillow selection. Could not get the TV to work with the remote (would turn on but could not do anything else) IHOP, Walgreens, CVS and Starbucks all in walking distance. As at Denny's, McDonalds and a couple of pizza places.
From our prime location to our comfortable accommodations, we're so delighted to know that you enjoyed everything about your time with us! Our maintenance team will be sure to look into your concerns regarding the TV, as we understand how important it is to relax after a long day at Disneyland! Thank you, and we hope to see you again soon!
Hotel Lulu offers a vibrant and convenient stay for families visiting Disneyland Resort. Its blend of modern amenities, prime location, and attentive service make it a solid choice for travelers seeking both comfort and proximity to the park.
Dear Camryn, Thank you for your kind words. It was a pleasure having you as our guest at Hotel Lulu, BW Premier Collection, and we're glad you enjoyed our great amenities, excellent service, and ideal location near Disneyland. Your feedback means so much to us, and we can't wait to welcome you back soon for another unforgettable experience!
Celebrated a birthday here and everything went so smoothly , front desk was great and rooms were very comfortable. The bar and pool is a very nice touch to the hotel. The beds are super comfortable. Housekeeping ladies are the sweetest and did a great job cleaning the rooms !
Comfortable hotel with very friendly staff. Was able to check in early with no additional charge for being a Best Western member since the room was ready. Was offered a welcome drink on arrival. Room was spacious and clean and bed was comfortable which is what you are looking for after visiting the parks. The walk is about 15-20 minutes which isn't bad in the morning but long on the way home so I Ubered and it was less than $10 so worth it in my opinion.
Thank you for choosing Hotel Lulu, BW Premier Collection. We're pleased you enjoyed our clean, comfortable accommodations and that our convenient location near the parks worked well for you. It is especially great to hear that our team could provide you with the outstanding hospitality you deserve as a valued member. Thank you for visiting, and we look forward to many more memorable stays with us.
This was in a great location for me because I was attending a conference over at the Convention Centre. Positives: Location, location, location! Walking distance to Convention centre and to Disneyland. Huge room, comfy bed, my room had a lovely deep bath. Overall friendly staff. Nice simple fun decor. When the light wasn't working in the room they arranged someone to fix it immediately. Negatives: may just be me but I could not work the fancy kettle! (Small thing)- I could have asked and I'm sure they would have shown me- so that's on me really. The little cafe/tuck shop in the hotel is card only- bit annoying for card fees for those of us from other countries. The staff that are not on the front desk, eg cleaning and housekeeping seem to only speak Spanish. So helpful to know a few phrases, in case you need to converse! Eg they are in your room cleaning. Very few lights in the room- lamps only, no overhead lights- sets a great ambience but not great for make up application or working! The light in the bathroom is on a sensor… I found out the hard way and had a bath in the dark, but not the end of the world! BIGGEST negative would be that they did not tell me at booking that the gym was closed for ‘renovation'. Who knows how long for but I like to workout on business trips and was a bit disappointed, at least not to have been told, until I asked where I was on the second day. Overall- I would recommend and would stay again- the negatives are all pretty small and insignificant and first world problems to be honest.
Love this hotel! Fantastic location. We walked to the park and also used the Toy Story shuttle. Great dining options close by: ihop, Starbucks (with plastic straws), California pizza kitchen, and Cheesecake Factory. I chose this hotel for the price point and the good reviews. I wasn't disappointed. The beds were super comfortable. Rooms were clean, and the decor was very fun. My kids thought I paid for a fancy hotel. Showers were hot and had fantastic water pressure. I usually stay somewhere with “free breakfast” but I realize the added cost gets factored in and in this case it wasn't worth it for me. The Lulu was everything we needed. Also, I didn't see any bugs of any kind, I mention this because we have had bad experiences in years past with other hotels close by.
Thank you for sharing your experience! We're so glad to hear that you and your kids had a fantastic stay and enjoyed our location, comfort, and cleanliness. It's great that our proximity to dining options and the park worked well for you, too. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection on your next trip.
Excellent location, as it is within walking distance to Disneyland. Onsite parking, though quite costly (38 USD per night). Onsite cafe, but meals are not included in the tariff. Nice food though. Onsite laundry, but it was unavailable due to construction work at site. Rooms are quite, clean, and well appointed. Overall, worth a visit with the mentioned disclaimers.
Thank you for your thoughtful review! We're glad you enjoyed our clean, quiet rooms and excellent location near Disneyland. As we strive to provide the best possible experience for our guests, we value your feedback and hope to welcome you back to Hotel Lulu, BW Premier Collection in the future for an even better time.
Went for a trip with my daughter's friends. This was a well researched deduction to stay here based on a number of criteria including: Safe and clean and very close to Disney! The staff were very friendly and professional! Definitely would stay here again!
Your enthusiastic review of Hotel Lulu, BW Premier Collection made our day! We're delighted that you enjoyed our courteous hospitality, clean, secure accommodations, and proximity to Disneyland. Thank you for choosing to stay with us, and we look forward to seeing you again soon.
Room was clean and comfortable. Staff was friendly and helpful! Despite the construction going on, the staff went above and beyond to accommodate us and made us feel like we were at home. Will definitely return and stay again. Thank you Lulu Team for making this experience a memorable one.
Dear Vanity, Feedback is our greatest asset as we continue to work hard on providing 100% guest satisfaction, and we appreciate your review. We're pleased you were able to enjoy a comfortable stay thanks to our clean, peaceful accommodations, and we'll let our team know their incredible service helped make your visit so memorable. We can't wait to welcome you back home soon to Hotel Lulu, BW Premier Collection.
In spite of construction, clean, and safe. The beds were comfortable. Great location. only complaint is that we were not offered wecome drink and people behind us were offered. But upon check out when I asked, offered bottle of water as they did not have welcome drink.
Thank you for being our guest recently. It's wonderful to know you were comfortable in our lovely accommodations, and we appreciate you mentioning our high standards of cleanliness and fantastic location. That said, we apologize for the inconvenience you encountered upon arrival, and we'll be sure to share your feedback with our team. We hope to welcome you back soon and wish you safe travels ahead.
The room was ok, was on the 8th floor ive stayed here many many times and loovve my stays here but the room i had this time was not quite up to my normal comfort. Seemed the walls or something were alot thinner in the floor i was on this time and shower handle functions were a bit wierd and when the water first turned on, water came out black for a few seconds but as always staff were super friendly and due to my past stays here cant let one bad room exp ruin my thoughts on hotel Lulu still a wonderful place to stay at
Dear Omero, Thank you for your continued loyalty to Hotel Lulu and for sharing your feedback. We're sorry to hear that your most recent room didn't meet the comfort level you've come to expect from us. We're glad to hear the staff made a positive impact on your stay! We look forward to welcoming you back and providing you with a more comfortable experience during your next visit. Thank you for being such a valued guest!
I have stayed at Best Western for the last 10 years several times a year. I have never paid for parking since that was always complimentary at all Best Westerns. So when I booked this room I didn't even think about parking. But after I booked this non refundable room my receipt said parking was $32.5! I was so surprised! After my stay my receipt said $32.50 parking plus parking ATID $.65 and parking tax $4.88 for a total of $38.03 for parking at a Best Western! Are you serious?! If I had known there was a fee like this I would never have booked this hotel when there were many nicer hotels nearby available! On top of that all the rear exits were under construction so to get to our room we needed to walk to the front lobby each time from the back of the hotel. That's a minor inconvenience but annoying after paying $38 for parking!! Very disappointed at Best Western! The front desk person said she totally agrees and she tells her manager all the time that they should not charge for parking. That must be the line the manager tells the front desk to try to appease folks.
Thank you so much for the review. We're sorry to hear that you didn't have a good time with us during your recent visit. Your feedback regarding our parking fee is gratefully received and will be kept in mind. It is our hope that you'll consider giving us another chance in the future; we're confident that we can impress you and change your perceptions.
Overall an average hotel at an average price. The rooms were clean. The staff were friendly. Check in/out was easy. It is a no frills hotel. Pool was average. I would stay there again if the price was right. The main thing it had going for itself was proximity to the Disney Parks.
We appreciate you taking the time to share your experience. It's great to hear the convenience of our location and the ease of your visit made a difference during your stay. Our team takes pride in creating a smooth and welcoming experience from check-in to check-out, and we're glad that came through. We'd love to welcome you again next time you're planning a trip to the area.
Enjoyed our short overnight stay. They were renovating so there was construction and renovations happening. Only negative was the fan in our bathroom didn't work. We chose not to inform until we checked out. We were only there for an overnight stay. Everything else was perfect.
Thank you for taking the time to share your thoughts with us. We're delighted to hear that your overall experience exceeded expectations, and we've also noted your feedback regarding the fan. We will work to correct any issues with this as quickly as possible. It was truly an honor having you as our guest, and we look forward to welcoming you back soon for another great stay at Hotel Lulu, BW Premier Collection!
The pillows felt amazing! The beds were a bit hard, but overall it was great. We couldn't hear anyone next door to us at all. It was super nice and quiet. I loved that we had to ask for room service and no one knocked and woke us up while sleeping. We'll be coming back here again!
Dear Samantha, Nothing makes us happier than knowing you had such a peaceful stay at Hotel Lulu, BW Premier Collection, that you plan to join us again. We are delighted our comfortable bed helped you have such a great night's sleep, and we look forward to your next visit.
Very good value. The lobby is nice, the welcome drink was nice. The staff was nice. We received a breakfast voucher and the food was actually very solid. Parking is per night so you can park for essentially 2 days for 1 night cost. I parked before check-in and went to the park. Checked in that evening. The next day checked out and went back to the park and after the park was done, left the parking lot. The rooms were fair. The hotel is right next to the Toy Story parking lot so you can take the shuttle (just walk through the front) or walk to the park.
Thank you for taking the time to share this thoughtful review. It's wonderful to hear our team made a warm impression and that the convenient location met your needs. Having a satisfying breakfast to begin the day and a comfortable room after exploring are aspects we're proud to offer our guests. We look forward to welcoming you back again soon to Hotel Lulu, BW Premier Collection.
wonderful staff and great distance from the park. very comfortable for after and access to a in hotel restaurant tasty and easy. we also loved the games around the pool and were allowed to check in early after we got in early which was really nice o rest after our long day of traveling.
Thank you for sharing your feedback. Hearing that our team made a positive impact and that early check-in provided a much-needed moment to recharge means a lot. The combination of a convenient location, on-site dining, and poolside entertainment helps create a relaxing and enjoyable stay. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection in the future.
Hotel Lulu is our go-to hotel whenever we visit Anaheim. Great price, location and friendly staff. They always do whatever they can to make your stay better. I let the front desk know of any issues and they always resolve things (just common stuff like a clogged bathtub) and take care of it promptly.
Dear Jacqueline, Thank you for making Hotel Lulu your go-to choice when visiting Anaheim! We truly appreciate your loyalty and are delighted to hear that you enjoy our great location, friendly staff, and overall value. It's wonderful to know that our team is always able to assist you and promptly resolve any concerns. We can't wait to welcome you back for another fantastic stay!
This property is the best... I love the management, front desk friends and the rooms. The A/C is perfect, it is close to the front gate the price is great. I always stay at this location for all the right reasons. Thank you for everything and for a great stay.
Dear Sean, Thank you for your continued loyalty and for your kind words regarding our convenient location, comfortable accommodations, affordable rates, and friendly service. Your feedback means the world to us, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection for another tremendous experience in the future!
Surprisingly great hotel! The room was comfortable, spacious and clean. Bathroom was nice with plenty of room. The front desk staff are amazing and welcoming. The check in drink or Oreo cookies made our day. Super close to Disney. Let you get scooters delivered and ample places to charge them overnight. A fantastic gem of a hotel less than half a mile from Disneyland. We stay 50+ nights a year all over the country and was not expecting this hotel to be of the same caliber as Hilton or Marriott but it exceeded all our expectations.
Dear Nancy, From our clean, spacious accommodations to our amazing team members, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon.
The front desk was very kind and efficient. Check in was quick and seamless. Our room was clean and comfortable. I would have preferred an old fashioned coffee maker instead of a kettle. They don't offer complimentary breakfast. Charging for parking makes the company look bad in my opinion.
Dear Jessica, Thank you for sharing your thoughts. It's encouraging to hear you enjoyed the hospitality from our team, along with the cozy and spotless room accommodations. Your feedback regarding in-room amenities and breakfast is appreciated and will be considered for future guest enhancement. We hope to welcome you back for a seamless stay on your next visit.
Comfortable stay, nice hotel. We got a complimentary alcohol beverage upon arrival. I really liked that we were able to rent scooters from a third party vendor at the hotel for much cheaper than at the parks. Rooms were clean and beds were okay. We did get stuck in the elevator and had to use the emergency call button for the maintenance guy to get us out. I definitely had a minor panic attack. Other than that, it was a nice stay for a good price.
Dear Jazmin, We're happy to know that you had a good time with us and that our clean, comfortable accommodations left a positive impression on you. That being said, we're sincerely sorry to hear about the issue with the elevator and we will work to ensure that this doesn't happen in the future. We're glad our team was quick to assist you, though should you wish to discuss your experience with us further, we encourage you to reach out to us offline with further details. Thank you and we hope you will consider giving us another chance soon.
I booked our stay on Best Western app after hours of looking at different hotels. The hotel amenities and complimentary was listed. Everything looked good only to get to the hotel in find out that only complimentary was an adult drink per person pre stay. The complimentary breakfast was $15 a person including kids the parking went from $15 a night to $35 a night plus parking taxes. Overall our stay was nice very clean rooms quite and peaceful.
Dear Eze, Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our clean, peaceful accommodations and your stay overall, we're sorry you weren't aware of some of our fees. We strive to be transparent about our offerings, which is why most information can be found on our official site. We appreciate your stay and hope to welcome you back soon.
This property is always great! Clean and organized. Natasha at the front desk is wonderful! The location is perfect for our ultimate destination at House Of Blues. I will always recommend this cool hotel! A great addition to the Best Western family.
Dear Bruce, Your kind comments are appreciated! We're thrilled our clean hotel and friendly front desk added to your positive experience. It's great to know that our location is ideal for your visits to Anaheim, and we look forward to welcoming you back again soon!
The hotel offers a comfortable stay with friendly staff and clean rooms. The amenities are decent, and the location is convenient for exploring the area. However, some areas could use a bit of updating. Overall, a solid choice for travelers!
The bed was comfortable enough and the hotel was quiet in spite of the fact that the hotel caters to families. The front desk staff were pleasant and helpful. Once I forgot to put my do not disturb sign out, and I was scolded by the housekeeper when she knocked on my door and I answered. That was weird. The refrigerator was not very cold, although the freezer area worked. Be aware that the restaurant is only open for breakfast. A free breakfast is advertised, but it was never mentioned even when I checked in. In fact not much information was given at all, not even the wifi connection info. The one thing that was disturbing to me is that there was a dark red stain on the outside of the bathtub. I did not request housekeeping for my short stay, so it couldn't have been addressed once I had check in. After freaking out a little and trying to ignore it, I finally took a damp tissue and wiped it, and it came off easily. I think it was blood! This did not give me much confidence in the cleanliness of the room. That not withstanding, it was a comfortable and convenient stay.
Dear Tina, Although we're glad you had a comfortable stay overall and enjoyed the service from our front desk team, we apologize for any inconvenience during your visit. Rest assured, we will share your feedback with our team to ensure we are fully meeting our high standards of comfort and cleanliness and that our policies and offerings are made clear to guests going forward. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.
Close to the Park, great staff, everything i would need and want in my Hotel. Breakfast included in my stay was pretty awesome. The pictures in the menu did not do the breakfast justice, the plates were really big and the food was excellent. I am definitely glad i added the breakfast to my stay it was well worth it.
Dear Virgil, Thank you for taking the time to leave us a perfect rating. We are glad that our convenient location, team members, and breakfast made a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.
The drinks where amazing and really attentive on needs for towels and the pool clean and great games for outside for the family. Checking in was quick and girls are really friendly ...................thanks crew ......................
Dear Karla, Thank you for your kind words. We're glad you enjoyed the drinks, pool, and the family-friendly games. It's great to hear that our team made your check-in experience so smooth and welcoming, so we look forward to welcoming you back soon!
This was my first time staying at Hotel Lulu and we loved it! My sister and I did a 2 night stay. It was about a 15 min walk to Disney, is right next to a Walgreens and Starbucks, which is always handy. The front desk staff were all so nice and the rooms were super clean. The beds were comfy and the decor is so cute. I will definitely stay here again!
Dear Lisa, It was such a pleasure to have you and your sister as our guests recently. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It's equally rewarding to know our impeccable accommodations met our high standards of hospitality and that you took full advantage of our fantastic location. Thank you for your glowing review, and we look forward to your return!
We stayed here for a quick overnight trip to California Adventure with our 4yrs old so . Staff is welcoming, rooms are clean, and it was quiet after 9pm. Not too far from the theme parks too. I would stay here again. This was our first time a s we would return and stay there again.
Dear Ana, We're so glad you enjoyed your stay and deemed everything clean and relaxing! It's great that our location was convenient for your trip to California Adventure, and we're happy that you'd stay with us again. Your kind words are greatly appreciated, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection for another excellent stay in the future.
We stayed here several times when it was still the Red Lion. This was our first "Hotel Lulu" experience. There were 3 adult women staying in this room. Upon check-in we were informed that the room had to be paid in full, and no cash accepted. This is the first hotel to have me pay up front vs upon check-out, and the first hotel to not accept cash. The person at the front desk spoke really fast and we had to ask her to repeat herself several times. She didn't look very happy to be there. Once we got to our room the bathroom sink was clogged and filling with water, and we found a prescription pill bottle from the previous person who stayed in the room, which tells me it wasn't cleaned properly. We returned the pill bottle to the front desk and left for the day. Upon return we could see that maintenance came in and fixed the sink. Maintenance also left the toilet seat up (again, no men were in the room with us - just us 3 women) and left dirt on the bathroom floor. The next morning we went downstairs to grab coffee. They charged more for a 12oz to-go coffee cup than the IHOP next door charges for a 16oz to-go coffee. So every day we went to IHOP for coffee, and for a couple of meals. Our beds were hard and we all had sore backs in the mornings. Ultimately, we will not be staying at Hotel Lulu again. We've stayed in several Anaheim hotels and I think we can get a better value elsewhere.
Dear Inez, Thank you for sharing your review with us. We regret that your stay did not meet expectations and that aspects left you disappointed. Providing a comfortable and well-maintained environment with friendly, attentive service is always our goal, and it's unfortunate that this was not reflected during your visit. Your feedback regarding cleanliness, maintenance, and overall service is valuable, and we will be reviewing these matters with our team to ensure improvements are made swiftly. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
Great customer service and the hotel is very clean and tidy. Welcome drink and bottled water upon arrival was welcomed. It would be nice if the in room coffee was improved but the restaurant and bar staff is great. The bonus is that rooms are ready upon arrival.
Dear Kim, Thank you for your kind words. We're thrilled you enjoyed the service and amenities during your stay. We apologize for the coffee not meeting your expectations and appreciate your feedback. We hope to have the opportunity to welcome you back soon for an even better experience.
There was no black out curtains in my room but every room had them There was no shelves in refrigerator this is what you get f I r making me do 200 liters or more¡!!!¡¡!!!!!!!!!!¡!!!¡!!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!@@@@@@##$$%%##÷=#@%$÷$/=#==
Dear Jack, We apologize for the issues you encountered during your stay. Your feedback is valuable to us, and we will review these details to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
We love this hotel! The front desk staff is always vey polite. The rooms are always clean, the hotel itself is centrally located and it's a very nice touch to end the night with a complimentary cocktail. We haven't tried the bar or restaurant yet but maybe next time.
Dear Libby, Thank you so much for your kind words! We're thrilled to hear that you love our hotel and appreciate the service from our front desk team. It's wonderful that you enjoy the cleanliness of the rooms and the convenient location, along with the complimentary cocktail to end your night. We hope you'll have the chance to try our bar and restaurant on your next visit! We look forward to welcoming you back soon!
Lulu is our favorite hotel to stay at for all of our Disneyland trips. 2 blocks from the entrance! Staff is really friendly and rooms are nice a clean. Can't beat the price! So much value. We will be visiting again on our next trip. Ps. The welcome during is a nice touch after a full day of traveling.
Thank you for your wonderful review! We're thrilled to be your go-to hotel for Disneyland trips and that you enjoy our convenient location, friendly staff, and clean rooms. It's great to hear that you find so much value in your stay, and we're glad you appreciated the welcome drink—it's our little way of making sure you start your visit on a great note! We look forward to welcoming you back on your next trip.
Great hotel and walking distance to everything you need. Was perfect location for my conference at the convention center. Many good restaurants around and felt very safe walking around the area at night. That can't be said for all places in LA.
Thank you for highlighting our wonderful location! Many guests enjoy our walkability, and we're lucky to be situated in such a safe part of the city. We hope you enjoyed your conference and look forward to being your go-to hotel on future visits to the area!
A solid room for the price considering it's so close to the park and you are only really sleeping there. Walk to the park in about 10 min. Comfortable beds, decent linens and ease of check in and check out. Loved the little touches like welcome cocktail. I was disappointed to pay the extra $$ for a “park view” room touting views of the park and fireworks but the only view of the park you can see is the tower of Terror at California Adventures barely peeking above the trees. Also it's off-season so there aren't any fireworks going on. Seems a bit of a bait and switch during this time of year because the park view is not worth the extra money.
Dear Vanessa, Thank you for your feedback. We're thrilled you enjoyed our affordable rates, proximity to Disneyland, comfortable accommodations, and wonderful cocktails. However, we apologize for any concerns you had regarding our room type. We strive to always be transparent with our guests, and we are here to answer questions you have or assist with concerns, so please reach out to us if needed. It was a pleasure having you as our guest, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection in the future.
Nice Hotel, Friendly Stuff, And Fair Prise, Close To Disney And Most Shops, But There Was No Enough Choice Of Food Supply In The Restaurant Except Breakfast. We Stayed Five Nights And Everything Went Smooth. Thank you The Staff. And I HOP And Starbucks Were Right Next To The Hotel That Was Helpful.
I consistently choose to stay at the Hotel LuLu during my visits to Anaheim because of the impeccable and friendly courtesy extended by the employees, especially the front desk associates. However, I have become increasingly frustrated with the numerous nonfunctional amenities in my room. While I appreciate the staff's attempts to offer discounts or extra points to compensate for the financial loss associated with the food and beverage items placed in the refrigerator, a malfunctioning refrigerator is simply unacceptable as it is a standard feature that should work. Additionally, the charging port and desk lamp were inoperative, which is not what I expect from a hotel of this caliber. I also expected to find an ice bucket in the room, but it was missing. It would be more convenient for guests if ice machines were available on every floor rather than just alternating floors, as is currently the case at the Hotel LuLu. Furthermore, the toilet flushes unusually loudly and splashes water onto the seat and floor, which is unpleasant. It was also frustrating when the fitted sheet was too small and came off the bed during the night, abruptly waking me up and forcing me to replace it on the mattress. After every stay at the Hotel LuLu, I have raised similar concerns, yet there has been no improvement.
Lobby is very inviting and so are the staff. Room is a bit dated. Wish there was a k cup coffee maker as the instant is terrible! The free drink was a bonus!Beds were comfortable. Didn't spend much time at the hotel. To sleep and run it is great! I would stay here again.
Dear Bree, Thank you for being our guest recently. Our team will be delighted they left a memorable impression on you, and we appreciate you mentioning our comfortable beds and complimentary drinks. Your feedback regarding the aspects of your stay that could have been enhanced is gratefully received and allows us to continuously review and improve guest satisfaction. Take care, and know we look forward to your return!
Well enjoyed the staff they were very friendly and knowledgeable about the type of drinks one would like. They made excellent recommendations. The drinks were tasty! Their names are Dani and ‘Wil' Wilbert. Definitely plan on coming again! House keeping was also very good, however you must request it from reception but did not disappoint.
Dear Ruth, Thank you for being our guest at Hotel Lulu, BW Premier Collection! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. You can be sure we will share your compliments with Dani and Wil, as we know they will be thrilled their hospitality and expertise left a memorable impression. We look forward to welcoming you back soon for another lovely stay!
This is a nice hotel. The front staff were all very friendly. On arrival you are given a welcome alcoholic cocktail which was tasty and children got a pack of Oreo cookies. The bedroom had a fridge, tv, safe. The bathroom had shampoo, conditioner and body wash containers on the wall. These are non refillable so safe to know they haven't been tampered with. There was also a bar of soap and 2 make up wipes and a hair dryer. The shower and bath had weak water pressure but had continuous hot water. It wasn't boiling hot. I would shower with the heat on the highest setting. The room didn't have a coffee maker but did have a kettle. The supplied instant coffee wasn't good so maybe pack your own. If you have a room facing the pool you will be able to see the Disney fireworks. At least we could on the 6th floor. The pool area was nice. It was heated which was nice. We had a lovely 3 peaceful day and then a team of cheerleaders arrived and disrupted our sleep for the next 4 nights. They were so noisy, slamming doors, running down the corridors, giggling, screaming. We had a do not disturb on our door and twice at 9pm and 6am they knocked on our door and we have a 5 year old trying to sleep. We had to keep calling down to reception in the middle of the night to get someone to tell them to be quiet. They woke us at midnight, 3am, 5am, 6am multiple times over. You would think a hotel would place them all on their own wing away from other guests but they were above us, either side of us and all down our floor. I know the other tower had a plumbing issue so I'm not sure if that's why but they honestly ruined our stay. More should have been done to stop them disrupting guests. It was totally unacceptable. The laundry was unavailable during our stay due to the plumbing issue. My son loved the robot which brings supplies to your room! We didn't use housekeeping but I believe you can request it. Whenever we needed anything robot lulu or someone would bring supplies. It's a 10 minute walk to Disney and there is an ihop next door and a Walgreens next to that. Parking was $32 a day. It was good parking but expensive. We would stay here again as long as the noise was kept low.
Thank you for taking the time to share your review. We're glad to hear that you enjoyed so many aspects of your stay, like our friendly staff, complimentary cocktails, pool area, and various room amenities. It's also delightful that your son enjoyed Lulu the robot and the views of Disney's fireworks. However, we sincerely apologize for the disruption caused by the cheerleader guests. We understand how frustrating this must have been for you and your wife, especially with having a young, sleeping child. Please know that we will review your comments with our team to see how we can provide our guests with more peaceful experiences. We truly appreciate you bringing this to our attention and hope you will consider returning for a better experience.
Close to Disneyland, friendly staff, comfortable rooms. I stay here often and the staff is always friendly. They decorate the lobby for various holidays, which, I think, makes it fun and inviting. I have found the rooms to be clean and comfortable.
It was a pleasure having you join us once again, and we appreciate your continued loyalty. Also, thank you for highlighting our comfortable accommodations, friendly service, and convenient location near Disneyland. Your review is invaluable, and we look forward to seeing you again soon, for what we are confident will be another incredible experience at Hotel Lulu, BW Premier Collection!
Cute motif. Good & friendly staff. Rooms decorated nicely. Wifi is easy and works well. Parking is a big plus. Pool area looked nice although I didn't use it. Good location for Convention Center and Disney. Glad I found this one when searching for tradeshow stay.
Dear John, Your five-star review is much appreciated! Hosting you at Hotel Lulu, BW Premier Collection was a treat, and we're thrilled that our warm hospitality, bright rooms, and prime location made for a great experience. We would be honored to have you as our guest anytime your travels bring you to Anaheim!
Great affordable 3 star hotel in walking distance from Disneyland. ART bus picks up right in front fast, easy and super affordable. Avoid the craziness of parking at the park and save your steps for the fun. Stay here every time we go. Super friendly, competent staff.
It was a pleasure to host you at Hotel Lulu, BW Premier Collection. With a convenient location within walking distance of Disneyland, our hotel is an excellent choice for a vacation in Anaheim! Thank you for recommending our property to other travelers, and our team hopes to welcome you back!
Quick and easy check in. Room and bathroom were nice and clean. The front desk staff are nice and friendly. The beds were comfortable. The shower pressure was good and the room was quiet. I never heard anyone in the hallway. It was nice to be able to request housekeeping too! Just call the front desk in the morning before you leave for the day to let them know you are requesting housekeeping. It was a Run Disney weekend and the front desk was helpful with providing maps to help us navigate our Uber/Lyft pick up destination, so we wouldn't be late for our flight. The welcome drink was a nice surprise too! I have a return trip scheduled in 2 weeks and look forward to staying here.
Thank you for your perfect rating! From our comfortable accommodations and high standards of cleanliness to our exceptional service and peaceful atmosphere, we're excited that you had a great time with us. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, in two weeks!
I'm a So Cal local and booked one night here as I was participating in the Disneyland Half Marathon weekend. When searching for a hotel close to the park (only a few weeks out from the event), I was looking for a place that was safe, affordable, and within walking distance of Disneyland. I was so happy to discover Hotel Lulu as they offered everything I was looking for, right down to the affordable rates: Fantastic service, nice rooms, cute retro Disney themed decor, free drinks, and just a quick walk/shuttle to Disneyland and other restaurants and entertainment. Had a great experience and will definitely visit again!
Dear Nicole, We're glad you chose Hotel Lulu, BW Premier Collection for your Disneyland Half Marathon! We hope you had a blast, and we thank you for sharing such wonderful feedback. It's great that, along with our proximity to the parks, you appreciated our unbeatable rates, retro decor, and fantastic amenities. We look forward to your next visit soon!
Horrible. The water coming out of the tap was cloudy. I elected to drink bottled water out of caution. Four days into my stay I mention this to the front desk. They tald me that i should not drink the water due to a "well problem". FOUR DAYS into my stay! Absolutely nowhere does the hotel's management tell you this: no signs, no verbal info, nothing on their website. Only when I asked, was I told. This is egregious and irresponsible. Otherwise, the hotel was meh. The staff was courteous and helpful (other than not mentioning the water issue). The hotel is close to the convention center and the public areas are okay. The room I was in was a bit the worse for wear, with very visible scrapes on the furniture that could have easily patched. It was their negligence in not informing me of the non-potable water coming out of the tap that left me feeling deceived. Many hotels with perfectly good water give away bottles of water daily to the guests, but not the Lulu despite the advice to not drink their water.
Dear Courtney, Thank you for your feedback. We are happy you enjoyed our convenient location and courteous team members, but we are disappointed you were unsatisfied with your overall stay. Please excuse our breakdown in communication about the tap water. We will notify our team and seize all opportunities to improve our transmission lines. Thank you for being our guest, and we hope one day to regain your trust in us enough to revisit.
Lulu exceeded expectations in all areas, customer service, value, cleanliness, location and value! Restaurants, Coffee shop and Disney are minutes away! it will be my hotel of choice when I visit anaheim! Keep up the good work LULU and thank you for putting the customer first.
Dear Kelli, Reading your wonderful review truly made our day! We're thrilled to hear you had such an enjoyable experience and that we were able to exceed your expectations. It's especially great to know that you appreciated our excellent location and clean accommodations, as well as our affordable rates. We consider it a great compliment that we are now your hotel of choice in the area! From all of us at Hotel Lulu, BW Premier Collection, thank you for your kind words and perfect rating, and we very much look forward to your return.
This is my third time staying in this hotel and as always, the staff was extremely welcoming and nice. I have always loved my stay here and the walk to the parks is not bad at all. It's about a 10-15 min walk but there is also a bus stop at the street light that drops you off right in front of Disney and that was 2min! The hotel itself is always extremely clean!
Dear Jackie, Thank you for recommending Hotel Lulu, BW Premier Collection. It was our pleasure to welcome you back for your third stay, and we're thrilled to have earned your compliments on our hospitality and immaculate environment. Our team is already looking forward to your next visit!
We chose to stay here because of the proximity to the Disney parks. We got there early in the morning and they did have a room ready for us which was a nice perk. They have their own parking lot with in & out access which comes in handy. The rooms are clean, comfortable and they have a great theme in the hotel. We chose not to have breakfast and the WiFi works great. Since our goal was outside the hotel, when we were ready to rest, it worked out great
Dear Maria, With so many options to choose from in the area, we are honored you chose Hotel Lulu, BW Premier Collection, and delighted your stay exceeded your expectations. We know how exhausting a day in the parks can be, so we are thrilled our clean, comfortable accommodations helped you have such a great experience. We look forward to welcoming you back on future trips to Anaheim.
Bed and pillows were very comfortable. Blankets were thick. Manger and staff on duty was very nice and helpful. Hotel had complementary alcohol for adults. Close to Disney and restaurants hotel was clean rooms were clean shower pressure was nice and nice hot water. We enjoyed our stay.
Dear Monique, Thank you for taking the time to review your stay. It was our pleasure to provide you with clean and comfortable accommodations, and we appreciate you highlighting our excellent location near Disneyland. While it sounds like you had a great stay, we strive to go above and beyond for our guests. We ask that you please consider reaching us and letting us now how we can ensure your next stay is a truly exceptional one. It was a pleasure having you here, and we hope to hear from you soon.
The room was very comfortable and clean. The staff was very friendly and helpful. The location was great to walk to Downtown Disney and the theme parks. It would be nice if they served breakfast like other Best Westerns and got rid of the adjoining restaurant that is not under their ownership. I would stay here again.
Thank you for staying with us and spotlighting our clean, comfortable accommodations. Also, we're glad that our convenient location near Disney worked well for your travel needs and that our team's helpful service impressed you. It was an honor welcoming you to Hotel Lulu, BW Premier Collection, and we cannot wait to see you again soon!
I usually stay at a different BW location off of Katella, but the Lulu was better priced. I walked the same distance, but also had a bus stop right out the door. Next door was a Walgreens, Starbucks and CVS across Harbor. Great location! Won't stay anywhere else from now on.
Dear Michele, Thank you for sharing your experience with us! We're thrilled that our location worked so well for your needs. We're honored that you've found your new go-to spot and look forward to welcoming you back to Hotel Lulu, BW Premier Collection for your future stays!
We love Hotel Lulu! This is our third time to Disneyland in the last year, and also our third time staying at Hotel Lulu. It's close to the park, staff is friendly, and the rooms are clean and up to date. Great bargain. We have not had the opportunity to use any of the facilities; we only use the room!!
Dear Shelley, Thank you for your continued loyalty. It was a pleasure welcoming you to Hotel Lulu, BW Premier Collection once again, and we appreciate your compliments regarding our clean accommodations, friendly service, and affordable rates. Also, we're glad our ideal location near Disneyland works well for you. It was an honor having you visit, and we look forward to many more memorable stays.
We went for a gymnastics event I slept the best I have in a hotel in a longtime pillows and bed were great. All workers were extremely friendly. One morning it was a long long wait and struggle to get breakfast but other than that. Location for what we needed and wanted is perfect.
Dear Kristila, Thank you for taking the time to share your review with us. We're glad you enjoyed a restful visit thanks to our comfortable, inviting accommodations, and we'll make sure our team hears your praise. It's terrific that you enjoyed exploring our great location, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection for another stellar stay in the future.
Great service and stay! Very comfortable beds with very clean rooms. Very close to Disneyland about a 15-minute walk to the gate. Lots to do with plenty of eateries and restaurants nearby. Enjoyed the complimentary alcoholic drink. Very well kept and updated will stay again.
Dear Chris, Thank you for choosing Hotel Lulu, BW Premier Collection! It's wonderful to know you took full advantage of our fantastic location, and we appreciate you mentioning our exceptional service, impeccable accommodations, and complimentary cocktail. We hope to welcome you back soon for another seamless visit!
The hotel is walking distance to the parks, and clean and easy to navigate. The price was right, so we were happy with the stay. We did have to request clean towels, but they got them to us in a reasonable time. This isn't a 5 star hotel, but it isn't priced like a 5 start hotel, so if you want a clean comfortable place, this is it
Dear Jimena, We are delighted you chose Hotel Lulu, BW Premier Collection, when visiting the parks and thrilled you had such a fantastic stay. Your kind comments about our clean, comfortable accommodations, convenient location, and great value are appreciated and will be shared with the team. We look forward to welcoming you back on future trips to Anaheim.
Conveniently located, comfy beds, really nice kettle (I wish I'd brought my own tea!), and a great parking policy for a fee ($30). My kids agreed that the beds were really comfortable! Great water pressure in the shower in the morning. We slept well: was it the 25,000 steps at Disneyland or the hotel? Who's to say!
Dear Kara, Thank you for sharing your experience! We're thrilled to hear you deemed our beds comfy and our location convenient for your Disney adventures. It's great to know our shower and parking policy added to your comfort as well. Whether it was Disneyland or our hotel contributing to your restful night, we're just glad you enjoyed your stay! We'd love to welcome you back to Hotel Lulu, BW Premier Collection on your next magical trip.
This is my second time staying at Hotel Lulu now and I love it every time. They are so accommodating, helpful, and it's always such a pleasure. It's in a great location, especially if wanting to visit Disney or go to the orange outlets. It's been over two years between visits but the quality stays amazing, if not better.
Dear Mia, Thank you for your kind words and for choosing Hotel Lulu, BW Premier Collection, once again! It's wonderful to hear that you continue to enjoy our accommodating service and convenient location. We're thrilled that the quality of your stays remains consistent, and your loyalty means the world to us. We look forward to welcoming you back for more memorable visits sometime soon.
Online process was super easy. When you arrive to the hotel they have some of the best workers. I was assisted my Michael and Xicetel who just had the best customer service. The overall room was amazing and the walk from Disneyland not far at all.
Dear Hanahi, It was a true pleasure having you stay with us at Hotel Lulu, BW Premier Collection. We're grateful for your kind words about our prime location, comfortable accommodations, and the exceptional service provided by Xicetel and Michael. Thank you for visiting, and we look forward to welcoming you back again soon!
Greetings! Happy 2025! My family and I stayed at LuLu's. 4 STARS!! Walking distance to Disneyland.. a few long blocks. Our last two visits to Disneyland, we stayed at two other name brand hotels and LuLu's was by far the best. Great rooms, nice beds. We liked the decor, Christmas decorations. Friendly staff who greeted us at the front desk. Helpful when we had a question. Surprise for the adults, a blue drink. We enjoyed the blue slushy drink, thank you. The hotel was clean, comfortable and welcoming. Not a big fan of the breakfast set up. Son-in-law enjoyed the breakfast sandwich. Husband liked the French toast. Didn't like choosing food with an app. The food was okay, more convenient than anything else. Still 4 STARS for the hotel as a whole and if you are visiting Disneyland, I would choose LuLu's again for sure..
Thank you for your review and for choosing to stay at Hotel Lulu, BW Premier Collection! We're thrilled you enjoyed our unbeatable proximity to Disneyland and our welcoming, comfortable rooms. We sincerely appreciate your valuable feedback, which helps us continue to improve, and we'll be sure to share your kind compliments with our team. We hope to welcome you back again soon!
The reception staff were amazing. We arrived after a long flight from London to discover that stayforlong had taken our money but not booked the hotel room. The staff sorted this out in 30 minutes after seeing us getting stressed in case there were no rooms left for Xmas week. Amazing customer service.
Dear Andrew, Thank you for spending the holiday with us at Hotel Lulu, BW Premier Collection. It was our pleasure to warmly welcome you to our hotel after your long flight from London. Although we're sorry about the challenges you encountered, we're glad our dedicated team members were able to assist you. We trust you had a lovely time in Anaheim. Come back again!
Beautiful hotel with great amenities! Highly recommend this hotel! Next door to Disneyland shuttle parking lot made it super convenient! Next time we will stay 2 nights and take advantage of all the amenities! Will stay here again next time!
Thank you for your wonderful feedback! We're so happy to hear that you enjoyed the hotel and found it convenient for your Disneyland visit. It's great to know that the amenities made a positive impact, and we look forward to welcoming you back for a longer stay next time!
The hotel was clean and the staff was very friendly. You even get offered a free cocktail when you check in, it was quite tasty. One of the elevators did break down while we were there, but there was another elevator not too far from our room. The price was very reasonable considering the location. It is a close walk to Disneyland's main entrance.
Dear Dianna, Thank you for taking the time to share your kind feedback! We're thrilled that you enjoyed our friendly service and the refreshing welcome cocktail. It's also great that our location worked well for your Disneyland visit. We appreciate your understanding, and we hope to welcome you back to Hotel Lulu, BW Premier Collection for another fantastic stay in the future!
The Staff were nice and friendly. It's Located near stores cvs and Walgreens, some food places such as pizza, burgers, subway, teriyaki plates and Starbucks. Not too far from Disneyland we walked. Spacious rooms and comfortable beds. Big screen TV
Thank you for staying with us and spotlighting our friendly service, comfortable accommodations, and ideal location! We appreciate your kind words and hope to welcome you back soon to Hotel Lulu, BW Premier Collection.
Friendly staff, clean and a short distance to the parks. The staff were excellent with kids, the venue was decorated for Christmas and they even had elves in the hotel to add some extra Christmas magic for kids. A free adult beverage every day is also a nice touch.
Thank you for sharing your experience at Hotel Lulu, BW Premier Collection! It's wonderful to hear that our friendly team and special holiday touches made your stay enjoyable. Having you stay with us was a pleasure, and we look forward to welcoming you back for more magical moments!
Perfect hotel for a Disney Vacations , a 10 minute walk and you are there at Disney , there is quite of bit of options for food . Hotel is very clean and everyone was very friendly, the accommodations are nice and comfortable. I would definitely recommend for anyone looking for a hotel close to Disney parking is available at an extra charge
Thank you for staying with us and highlighting our clean, comfortable accommodations, great food options, friendly service, and ideal location near Disneyland. We are pleased you had an incredible experience, and we hope to welcome you and your family back soon for another memorable stay at Hotel Lulu, BW Premier Collection.
Great place to stay close to disney many disney themes inside great for family and really close to disney park as well and also food places to grab s bite and also pharmacy as well will be coming back again for my next disney trip in the next year to come
Thank you for choosing Hotel Lulu, BW Premier Collection. We are pleased our ideal location near Disneyland worked well for you, and we hope to welcome you again soon!
We loved the location of the hotel and they were the most comfortable beds we have ever slept in at a hotel. The staff was exceptional and they even offered us a tasty beverage at check in. However, we disliked that there was an instant coffee packet and kettle for water instead of a coffee maker. We did not enjoy our morning cup of coffee and my husband ended up having to make a Starbucks run. Also, the outlet in the bathroom was not working. We tried resetting the GFCI and it still did not work. Lastly, were not furnished and ice bucket so we had to use a upside down Kleenex box with a plastic bag in it. Definitely some hits and misses.
Dear Brandi, Thank you for leaving your review. We're delighted that you slept comfortably and that our remarkable team members and great location made your stay even more memorable. However, we apologize for any disappointment during your visit. Rest assured, we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.
Room was nice and clean, staff was helpful and kind. The entire hotel was nicer than expected with some nice holiday decor and ample parking in the rear. Their complimentary cocktails are also a nice surprise. WiFi was nice and quick, good enough for streaming sites.
Dear Chay, Thank you for sharing your experience at Hotel Lulu, BW Premier Collection! We're delighted that our clean rooms, helpful team, and festive holiday decor exceeded your expectations. It's also great to know you enjoyed our complimentary cocktails and fast Wi-Fi. We look forward to welcoming you back for another enjoyable stay.
Great Christmas decorations. Staff was kind & helpful. A welcome cocktail upon arrival! Let the vacation begin :) Easy walking distance to Disneyland. The room was clean & comfy. Cool Lulu robot to bring you housekeeping goods. A jolly good time!
Wow, what a fantastic review! We are delighted your expectations were exceeded during your recent visit, and that you enjoyed our helpful service, beautiful decor, tasty drinks, comfortable accommodations, and ideal location near Disneyland. It was an honor having you as our guest, and we look forward to helping you create many more lasting memories at Hotel Lulu, BW Premier Collection.
It's a basic hotel but it's all you need, Friendly staff. The bathroom / shower is great, the fridge a good size we had water, drinks & milk. We used the microwave for breakfast. About a 15-20 min walk to Disneyland, it's an easy walk and doesn't even feel like it takes long - at night people walking back that way so feels safe. Next door iHop and on the corner Walgreens & CVS Pharmacy. Very happy we stayed here.
Dear Michelle, Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location, friendly service, and amenities. We strive to create a welcoming and enjoyable experience for all our guests, and it's great to know we succeeded with your stay. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon!
Check in was easy. The staff is really friendly. The complementary drink was really good. Some things might need to be updated but other than that it is a great hotel at a great location. I will recommend this hotel to friends and family. I will stay here again.
Dear Nancy, Thank you! There's no greater compliment than knowing you enjoyed your stay at Hotel Lulu, BW Premier Collection, so much that you'd recommend us to others. Your kind comments about our delicious drink, wonderful staff, and great location are appreciated and will be shared internally. We look forward to welcoming you back for many more memorable visits.
Very cute hotel and friendly staff! Family friendly hotel located within walking distance to Disneyland. It reminds us of the old Paradise Pier decor. We love staying here! The rooms are clean and the bedding is comfortable. Lots of parking space too.
Thank you for sharing your experience! We're so glad that you got to enjoy our family-friendly atmosphere, comfortable accommodations, and great location. We can't wait to welcome you back on your next trip to our area!
The staff was very friendly and the rooms were clean. We stayed for a trip to Disneyland. Although we didn't go anywhere else it was very close to shopping and restaurants. We've stayed at many of the hotels in the area and Hotel LuLu will be on our list as a top hotel.
Dear Kennice, Thank you! We are honored you chose Hotel Lulu, BW Premier Collection, for your trip to Disneyland and thrilled you enjoyed your stay so much that we are now top on your list. Your kind comments will be shared with the team and we look forward to your next visit.
We love this hotel. The staff is great, the rooms and property are clean and modern. This location is perfect for our visits to Anaheim. The welcome drink is always a nice touch, and the front desk personnel are always professional and pleasant!
Dear Bruce, Thank you for choosing Hotel Lulu, BW Premier Collection, and sharing such a wonderful review. Our team works hard to ensure our guests feel welcome and well cared for, so they will be thrilled you were impressed with everything from our kind service and spotless accommodations to our great location and wonderful welcome drink. We look forward to welcoming you back on future trips to Anaheim.
I like the hotel, stayed here a few times already. First time i stayed in the second building, and it's not as great as the main one. Building looks old and rooms need some maintenance. other than that it is a great hotel. Distance to Disneyland is real short so a good and affordable option to stay.
Dear Daniel, Thank you for your continued loyalty and feedback! We're glad to hear you enjoy our hotel and our convenient location near Disneyland. We appreciate your comments regarding the second building and will certainly look into the maintenance needs to ensure a better experience for future stays. We hope to welcome you back to Hotel Lulu, BW Premier Collection soon for another enjoyable visit.
Wonderful, restful stay. Clean, quiet, updated room. The staff was friendly and very helpful. We will certainly stay here again. It was good for kids and adults alike. Complimentary cocktail for adults at check in and cookies for the kids. Not too far from Disneyland and right next to the Toy Story Parking lot with free shuttle to the park.
Dear Chris, Thank you for your fantastic review! We're delighted to hear you had a restful and enjoyable Disney vacation with us. It's great to know you appreciated our clean, quiet room and friendly staff. The complimentary cocktails for adults and cookies for kids are small touches we love offering to enhance the experience. Being near Disneyland and the Toy Story Parking lot with a free shuttle makes it even more convenient for families. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection for another magical stay.
Quiet and nice place. Very close to Disney parks, with pool and nice restaurant. Very simple check-in and checkout process. I get late for my checkout, and they give me the change to stay until noon. Just behind the hotel is one of Disney parking lot, so you can take the bus to save energy walking.
Dear Gerardo, Thank you for sharing your experience. It is wonderful to hear you enjoyed the quiet atmosphere and convenient location near the parks. We are glad our team could accommodate your extended checkout time, adding to the ease of your stay. It sounds like the proximity to the Disney parking lot made your visit even more convenient. We look forward to welcoming you back for another enjoyable stay!
I can't say enough about how much we enjoyed the Lulu. The lobby and staff were lovely. The location was perfect. The beds were super comfortable and everything was very clean. I would highly recommend staying here and I would definitely stay again.
Dear Michele, Thank you for your review and for choosing to stay with us at Hotel Lulu, BW Premier Collection. We're delighted to hear that you enjoyed your stay with us, especially our location and comfortable beds. It's always great to hear that our staff's dedication is appreciated and we'll be sure to pass along your satisfaction. We appreciate your recommendation and we hope to welcome you back for another exceptional stay.
Room was clean. Beds were comfy and it was quiet. We slept like babies. The free drink probably helped a little. Only negative was no coffee maker. Instant coffee. Yuck. Miss the coffee. In the lobby. Also felt very safe on the property with the gates.
Thank you for your review and for being our guest. Your kind words about our spotless accommodations, comfortable beds, and safe location are truly appreciated. However, we are sorry to hear about your disappointment with the coffee maker. Your feedback is gratefully received as guest satisfaction is of the utmost importance to us. We thank you again for your review and look forward to welcoming you back for another wonderful stay and a delicious cup of coffee.
We had a group of 170 people stay at Lulu. They made our experience as painless and smooth as possible. The staff were incredible and treated us so well. They bent over backwards to accommodate our every need. The food at the restaurant and what they did for our breakfast buffet was also really good.
Dear Sarah, Thank you for your perfect rating and for allowing us to host you and your group at Hotel Lulu, BW Premier Collection. We're pleased you enjoyed our delicious food options, and the team will be thrilled to hear your compliments. We hope to see you again soon.
The hotel was not bad for the price. I wouldn't stay here again. They take a “deposit” for parking and they are supposed to return it 7-10 business days. They did not return anything. I called and they said I had to call my bank. I called my bank and they were also no help so they charged me $100 extra for parking deposit. I just don't want to deal with this.
Great service, price, distance to Disneyland. Staff is first rate! Our room was spotless and very spacious and comfortable. Had a phenomenal view of Disneyland's fireworks as well! The hotel is next door to Toy Story Parking, so if you didn't want to walk the half mile to Disneyland, you could easily take the Toy Story tram. Parking at the hotel was only $29 compared to the $35 Disney charges. I highly recommend Hotel Lulu.
Thank you for taking a moment to leave your outstanding review! At Hotel Lulu, BW Premier Collection, we strive to go above and beyond for our guests, and we're delighted that you had an excellent stay thanks to our proximity to Disneyland and our comfortable rooms. It's also terrific that our team made a great impression on you. Your comments are greatly appreciated, and we hope you'll consider returning for another unforgettable getaway in the future.
This hotel was supersizing quiet. I slept here solo the past two nights and maybe heard a door or two close. It was perfect for what I needed being so close to Disneyland. I am very happy with my stay. Very clean room with a shower with perfect pressure. I enjoyed the nice touch of a cocktail served at check in. Very easy in and out for Uber rides. Walking distance to restaurants and about a 15 minute walk to the park. The WiFi worked, and was surprised to see direct tv in my room. It was also the best priced, so overall it was a win.
Thank you for choosing Hotel Lulu, BW Premier Collection! It's wonderful to know you found your stay well-priced, and we appreciate you mentioning our fantastic location, impeccable accommodations, and great amenities. We would be delighted to have you join us again anytime!
The Lulu is a quaint hotel, It was our first time staying here. You get a welcome cocktail on tap at the front desk! Hot Breakfast is included in some packages, itʻs good. Servers are very polite and courteous. Rooms are decent. Good location.
Dear Mimi, Thank you for your review. We're glad you enjoyed our comfortable facilities, delicious onsite food offerings, and convenient Anaheim location. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection next time you're in town.
Hotel Lulu was really cute and in a great location. Just a quick and easy walk to the Disney parks. The staff was very friendly, helpful, and attentive. I would definitely recommend this hotel for your next visit to Disneyland with the family.
Dear Alex, Thank you for your review and for recommending us to your fellow travelers. Our team will be delighted they left a memorable impression on you, and we appreciate you mentioning our excellent location, high standards of cleanliness, and family-friendly atmosphere. Take care, and know we look forward to your return.
I loved the front desk! Check in was easy and everyone was professional and knowledgeable, the room was very nice ? didn't spend much time there though. The proximity to Disneyland was great! Parking was a breeze. Breakfast was offered but We were able to take advantage of it. Everything else was great!
Dear Alva, Thank you for your review and for choosing to stay with us at Hotel Lulu, BW Premier Collection. We're delighted to hear that you enjoyed your stay with us, especially the location and easy parking. It's always great to hear our staff makes a positive impression on our guests and we'll be sure to pass along your satisfaction. It was a pleasure hosting you and we hope to welcome you back soon.
Lovely large comfortable bed. Rooms a good size. Amenities at pool very family orientated with lots of games. Very close to Disney Land and lots of places to eat nearby. Breakfast and dinner options very good at hotel too. Pool is heated. Can be a little noisy on lower floor where door opens to go to other building constantly.
Thank you for being our guest recently. It was such a pleasure having you as our guest. We're thrilled you were comfortable during your visit and that you took full advantage of our excellent amenities and convenient location. Receiving recognition for our delicious offerings and family-friendly atmosphere is always appreciated as well! Your feedback about noise is understood, and we'll be sure to share it internally to determine ways of improving in this respect. We hope to welcome you back soon for another great stay!
I chose this hotel because I would need easy access to both the Anaheim Convention Center and Disneyland. It was the perfect location for this! When I wanted to walk, it was easy, and when I needed to use ride share, it was convenient and inexpensive. The hotel was also close to Anaheim Garden Walk and both Walgreens/CVS. The lobby is cute and refreshed, the room was clean and comfortable, and the staff was friendly. The only potential downsides were the large per night deposit of $50, and paid breakfast (however, both of those seem to be common in this area). I was a business traveler who would bring my family to stay again!
Dear Jennifer, Thank you for visiting Hotel Lulu, BW Premier Collection during your recent business trip. We are delighted you enjoyed our spotless accommodations, friendly service, and perfect location! It was an honor having you as our guest, and we look forward to welcoming you back soon.
Great hotel! I love the closeness to Disney! Rooms are nice and spacious. Staff is friendly! Elevators in main building are a tad small (1 mobility scooter fits straight in but not much else) I've stayed here a few times, sometimes the water pressure in the shower isn't great and sometimes it's good.
Dear Christina, Thank you for your feedback! We're happy to hear you consistently enjoy our convenient proximity to Disney, comfortable rooms, and friendly service. We also appreciate you sharing your thoughts on the elevators and water pressure and will alert our maintenance team to investigate as we work to ensure a consistently great experience. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection again soon!
Our second stay here and zero complaints. Staff is always friendly and welcoming, short walk to the park, comfy beds and pretty quiet. Very clean as well. Offer a complementary cocktail when you check in. Worth the stay and relatively affordable. Parking is 29$
Dear Darcy, Thank you for your wonderful feedback! We're so glad to hear you enjoyed your second stay with us. It's great to know our team along with our clean, comfortable environment exceeded your expectations. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection for another enjoyable stay in the future!
Needed a hotel for a Disneyland family trip. Hotel Lulu was perfect! Clean, comfortable rooms, friendly staff, AND free parking on your checkout day so you can go to the parks! Overall a great stay and within easy walking distance to stores, restaurants and Disneyland.
Room was clean and beds were really comfortable I did not get offered my complimentary drink but that's ok . I liked the size of the TV and location with the view from my room. But I wish I was told about the $26 charge for parking that was something left out on the website
Thank you for your feedback! We're delighted to hear you enjoyed our peaceful atmosphere, clean room, and comfortable beds, along with our room's view and TV size. However, we apologize for the oversights you've described. Rest assured, your comments are invaluable in helping us improve our communication, and we'll ensure that parking fees are clearly presented. Thank you again for sharing your experience, and we hope to welcome you back to Hotel Lulu, BW Premier Collection for an even better stay.
It was our second time staying at Hotel Lulu and it was amazing! The staff is so friendly, room service has so many options and was quickly delivered straight to our room, fun pool area for lounging. The rooms were clean and comfy. We will definitely be back next year!
Dear Bella, Thanks for sharing your experience at Hotel Lulu, BW Premier Collection! We're delighted you enjoyed your stay and appreciated our friendly team, extensive room service options, and relaxing pool area. It's fantastic to know our clean and comfy rooms made a great impression. We can't wait to welcome you back next year for another amazing visit!
The front desk employees are so welcoming, friendly and courteous. The hotel and room was clean and the pilllows are amazing, nice and fluffy. after spending a full day at Disneyland. Being a Best Western member we were surprised by a welcome cocktail and 2 bottles of water. The walk to Disneyland entrance is about a 9 minute walk. Overall a great stay and location, we will be back.
Dear Kris, It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our clean, comfortable rooms and friendly staff impressed you and that you appreciated being able to walk to Disneyland. If your adventures bring you back to the area, please come see us again.
No drawers to put clothes, the rooms had a lot of dust and never received room service. They don't have anything to grab ice from the ice machine. I had to remind the staff that I pay extra for late check out because they where waiting for me to get out the room and my key was not even working anymore after 11 am.
Dear Rosa, Thank you for sharing your experience. We regret that our room setup and housekeeping service did not meet expectations, and we apologize for the inconvenience with your late checkout. Your feedback regarding cleanliness and amenities is also invaluable, and we'll address these issues to ensure a smoother experience for future guests. We appreciate your insights and hope to provide a more comfortable and attentive stay on your next visit.
We always stay here when we visit Disneyland. Nice front desk, clean rooms and quiet. Ask for the suite and got it. Near Toy Story parking lot to get the bus to Disneyland or a short walk to front gate. Ihop is next door and two Denny's close buy. Walgreens and CVS close in case items needed.
Dear Beverly, Thank you for making Hotel Lulu, BW Premier Collection your go-to spot for Disneyland visits! We're delighted you enjoyed our convenient location, quiet rooms, and friendly front desk service. It's also great that nearby dining and shopping options made your visit seamless. We look forward to welcoming you back for more magical Disney trips!
The staff are friendly and offered a free check in cocktail. Only a 10-15 minute walk to Disney. Lots of restaurants around and the area feels pretty safe. The room was average for a hotel. Biggest con was there wasn't any hand soap in the bathroom.
Dear Mikaila, Thank you for staying with us and for offering your feedback. We are pleased to hear you found our staff to be so welcoming and our location to be ideal for your needs. However, we regret that all aspects of your stay did not measure up to what you expected. We hope you will give us another opportunity to exceed your expectations when you return to Anaheim!
Our stay was amazaing. The front desk staff delivered exceptional customer service. I was impressed at the cleanliness of the common areas and rooms. My room was as I selected! Top floor with a Disney Fireworks view. Throughout our 3 night stay, I did not encounter an issues. Would highly recommend this property!
It brings great satisfaction to our team at Hotel Lulu, BW Premier Collection to know you genuinely enjoyed your recent stay with us. It is wonderful to know you found your room to be clean with an excellent view, and that you experienced warm hospitality from our staff. Thank you for taking time to share this review, and we hope to welcome you back in the future!
Welcoming of all my stays in california, with big portion breakfast, nice pool although weather was too cold to use it, manageable walking distances to disneyland, wonderful welcome drink, refreshing drinking water at the lobby for guest
Dear Daniel, It is wonderful to know that you had an excellent experience with us at Hotel Lulu, BW Premier Collection. We're delighted you took full advantage of our fantastic location, and we appreciate you mentioning our lovely amenities. Thank you for your review, and we hope to welcome you back soon.
⭐️⭐️⭐️⭐️⭐️ I had an amazing stay at Hotel Lulu! From the moment I walked in, I was welcomed by the warm and inviting staff, who made me feel right at home. I loved the complimentary adult beverage upon arrival—it was the perfect way to kick off my stay! The highlight of my visit was the breathtaking panoramic view of the Guardians of the Galaxy ride. Watching the excitement from my room was such a treat! Overall, Hotel Lulu exceeded my expectations, and I can't wait to return. Highly recommend!
Dear Christen, Learning that we exceeded your expectations has made our day! Thank you so much for your thoughtful recommendation and for mentioning our spectacular views and exceptional service. We hope to welcome you back to Hotel Lulu, BW Premier Collection again soon for another memorable stay!
Love this hotel! My husband and I stay here often. We love the caring and thoughtful Staff! Thank you for making this our go to when visiting Anaheim! We love telling our family and friends about this hotel as well. Make sure you give it a go when in town!
Dear Katlyn, We're proud to be your go-to hotel in the area. It's great to know that our friendly staff always makes you feel welcome. Please come see us again soon at Hotel Lulu, BW Premier Collection.
The room was clean and made up well, we enjoyed our comfort. The only thing negative was the water draining of the sink and shower. After using them both there would be standing water in the sink and tub, had to give them time to drain to be able to reuse. Room 815
Dear Bryan, Thank you for being our guest! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. However, we apologize for the inconvenience caused by the drain in the sink and shower. Your feedback will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.
My family stayed at the Hotel LuLu the last weekend in September, and unfortunately, my experience fell short of expectations. Upon arriving at 4:00 pm which is their stated check-in time, our rooms were not ready. When finally notified that our rooms (2 rooms) were ready, despite requesting connecting rooms well in advance when the reservation was made, we were placed in non-connecting rooms. This was a significant inconvenience and safety issue as our children were in the second room across the hall from my room. Additionally, the room myself and husband were placed in was a handicapped room. Upon returning home, I noticed an unexpected charge on my credit card from Hotel Lulu. When I called the accounting department three different times, three days in a row I have yet to receive a call back. This lack of communication only adds to my total disappointment for this stay. Overall, the service did not meet the standards I hoped for, and I would hesitate to recommend this hotel based on my experience. There's potential here, but improvements in communication and customer service are needed.
Dear Janet, Thank you for taking the time to share your experience at Hotel LuLu. We sincerely apologize for the inconveniences you faced during your stay, particularly regarding the check-in process, room assignments, and communication issues with our accounting department. We understand how important it is to have connecting rooms for your family's safety and comfort, and we regret that we were unable to accommodate that request. Please feel free to reach out to us at [email protected] so we can address your concerns directly. We appreciate your insights and hope to have the opportunity to provide a more satisfactory experience in the future.
My family and I extended our trip in LA and needed to find a hotel at the last minute. I came across Hotel Lulu and we decided to go in and check it out before making our decision. I'm so glad we did. We were greeted by a friendly and warm staff who welcomed us, told us about their promotional offers, and offered us a beverage while we booked our room. When they found out it was our daughter's birthday they gave her a balloon and some lollipops. They had a room available and let us check in a couple hours early, which is everything with small kids. The room was clean and comfortable. They had nice amenities which we utilized (pool, laundry and bar). And a huge bonus was we could see the Disneyland fireworks from our hotel. It was also walking distance to Disneyland and many other stores and restaurants. I wish we could have stayed longer, but I will absolutely stay there again in the future. Every single staff member was friendly, helpful, and kind which really goes such a long way.
The hotel amenities and our room were very nice, fresh and modern. Perfect to rest after busy days at Disneyland. Service was very friendly. We just missed having recycling and a jacuzzi, although the heated pool and outdoor fire pits were lovely.
Hotel was great. Location was very convenient. About a 15 min walk from Disneyland. Restaurant pharmacy and a coffee shop are all within walking distance. Stayed on the 7th floor had great views of all the surrounding area and allows you to see the firework show from the room.
We are thrilled to learn you enjoyed your Disneyland vacation staying with us at Hotel Lulu, BW Premier Collection! Thank you for highlighting our fantastic location and incredible views, and it would be an honor to welcome you back anytime!
This hotel is a 10 minute walk from Disneyland security. There is a Starbucks right around the corner. There is a Walgreens and CVS extremely close by. There is an IHOP next door. We stay in the Premiere Park View rooms and they are clean, spacious, and quiet. The staff is always exceedingly courteous, friendly, and knowledgeable. Adults are offered a cocktail on arrival. Great place. Highly recommend.
Dear Maggie, How wonderful to hear that your recent stay at Hotel Lulu, BW Premier Collection was a good one, and that our staff took exceptional care of you! We are so pleased that you enjoyed our convenient location, and that you found your room to be clean, serene, and generous in size. We appreciate the time you took to write this gracious review, and we hope you will return soon.
Comfortable beds , clean rooms friendly staff and walking distance to Disneyland our favorite place to stay. Hotel has a nice pool area and is kid friendly take advantage of a complimentary drink at check-in there's also a cvs and Starbucks around the corner so you can beat the crowds
Dear Mike, Thank you for taking the time to leave a review. It's delightful to hear that you enjoyed your stay, with the location and amenities being some of the highlights. It was wonderful hosting you and we look forward to welcoming you back for another great stay.
A good value place to stay near Disneyland. Clean comfortable room, microwave, refrigerator, restaurant and pool on site, short walk to Disneyland, costs a third the price of a room at Disneyland Hotel. Starbucks and pharmacies very near by for any snacks and good coffee you want.
Great service! Accommodating and helpful. They were very welcoming and helpful at the front desk. They were working diligently to find us a room that would be suite our needs. A complimentary drink was given to us as we waited and they resolved it within minutes. Definitely would stay again!
Hotel Lulu is our favorite hotel in the Disneyland area. It is our go to hotel in Southern California. We are thrilled with the staff, location, safety, cleanliness and hospitality. It is a quick walk to Disneyland and California Disneyland. The staff go above and beyond to make you feel welcome. They remember me and my son by name. The staff are so kind and gregarious. At check in they even welcome you with an adult blue lemonade cocktail for adults and an Oreo package and bottled water for our 9 year old. We were recommended this hotel years ago, and have been dedicated guests ever since. It is our home away from home at the most magical place on earth. It is the perfect location if you want to be close to the convention center or the parks. The price is great for the convenience, location, room value and amenities. Hotel Lulu has a great lobby, a restaurant on site, a little area to buy toiletries, an outdoor pool, laundry facilities and meeting rooms. Their hotel rooms are clean and updated. The beds are super comfy. The elevators have you use your room key which makes me feel safer going to my room at night. The very best part of the hotel is their spectacular staff. Hotel Lulu has the friendliest crew. Everyone is so kind, helpful, knowledgeable and welcoming. Some of their front desk stand out staff are; Ramiro Jr, Alyssa, Gabby, Shannon, Dafney and Enrique. And we absolutely adore Erendira with the housekeeping staff. Hotel Lulu is lucky to have such a standout team. They are what make the hotel so magical. We truly feel so lucky to have found this gem of a hotel. We have always had a wonderful experience. We are already counting down the days until our next visit.
Dear Victoria, Thank you for your heartfelt review! We're absolutely thrilled to be your go-to hotel in Southern California and to hear how much you appreciate our team's hospitality and welcoming touches like cocktails and treats. Knowing that we provide a "home away from home" means the world to us. We'll be sure to pass along your kind words to our teammates Ramiro Jr, Alyssa, Gabby, Shannon, Dafney, Enrique, and Erendira. We can't wait to welcome you and your son back soon to Hotel Lulu, BW Premier Collection!
This is the second time we've stayed at Hotel Lulu and we have determined that this is the hotel we will be staying at for all of our future visits! The staff are so pleasant and ready to assist, and there are fun additional treats that they give to the kids and families. We haven't tried their restaurant yet but we did order dinner from their partners at Oasis where there was plenty a variety of cuisines to choose from! It was just like DoorDash/GrubHub yet we didn't have to pay for a delivery fee! And they dropped off the food well sealed in a nice bag right in front of our door. So easy and smooth as we usually prefer no-contact delivery! This location is PRIME as it is right near the convention center and down the street from the entrance of Disneyland (about a 10 minute walk or approx 1 mile) which was still convenient for us as we don't mind the walk as it's along the main street where there's stores and other hotels. This is also right next to IHOP and Walgreens and other eateries (Starbucks is a plus around the corner!). Everything we need is right there. I highly recommend this to anyone who prefers nice quality hotel rooms (beyond basic quality) with many ameneties. We've stayed at motels around the area before where it's about 2-3 star (which is not bad but pretty basic) and were suprised we had been paying just as much for those motels (if not more!) when we could have been more comfotable at Hotel Lulu!! I'm so glad we tried it and I'm hoping they'll keep to the affordable prices yet maintain the quality of the property and rooms!
Dear Quinallison, Thank you very much for your kind words and excellent feedback on your recent stay. We appreciate you mentioning our pleasant and helpful staff and affordable prices. It sounds like the location was convenient as well, being in walking distance to Disneyland and stores. It would be our pleasure to welcome you back to Hotel Lulu, BW Premier Collection again for another amazing stay.
I will not stay anywhere else in Anaheim when my family plans a Disneyland trip! This trip was no different. However, there were a few things that put a damper on the experience: 1) The fire alarm sounded at 2:27 am with no apparent reason, and we were told by the front desk that "it was an accident". It was a very scary incident. 2) The toilet seat was very loose and moved from side to side. It needed to be better secured to the seat frame. 3) Flushing the toilet caused a large bubbling effect that forced water up onto the seat and the floor, creating a few gross situations. 4) There was black mold growing along the grout line of the tub/shower as well as on the outside of the tub (on the wall) and around the corners upward along the wall. I find that unacceptable and a health issue. 5) There are stains on the carpet that look somewhat like oil/grease, creating a crust-like surface. 6) The down-filled pillows had an unpleasant smell to them. I ended up having to spray my cologne on them to mask the smell. 7) The cable TV service was broken making it impossible to watch TV to relax! Having stated the negatives, all in all, the rest of the room was clean, the beds and pillows were very comfortable, and the staff at LuLu are hands down my favorite. I was able to stay at the LuLu for the historical price I had been charged previously, which is also one of the perks of staying at the LuLu!
Thank you for your feedback! We're thrilled that Hotel Lulu, BW Premier Collection remains your favorite place to stay in Anaheim for your Disneyland trips. It's fantastic that our comfortable beds and wonderful staff at LuLu continue to make your experience memorable. That said, we appreciate your insights and will use them to enhance future visits. It was a joy having you here, and we look forward to welcoming you back for more exceptional visits!
The website said a continental breakfast would be available. It did not exist. I inquired about the discrepancy at the front desk. I was thoroughly disappointed. If l known in advance l would have booked elsewhere. Otherwise the stay was great.
Everyone was so very helpful from beginning to end. The room was a perfect size for us and very comfortable. If we need anything, we call to the front desk and they were very helpful.everything was close by IHOP next-door, and Walmart in the corner very close to everything we needed.
Dear Guadalupe, Thank you for sharing your experience! We're glad to hear that you enjoyed the comfortable room and friendly service. It's great to know that the convenient location worked well for you, with everything you needed close by. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection soon for another great visit!
Within walking distance of Disneyland. The employees are friendly and very helpful. They offer you a cocktail when you check in and lemon water and coffee every morning. The rooms are quiet and the beds very comfortable. I have stayed 3x and would stay in the future.
It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Hotel Lulu, BW Premier Collection once again! Thank you for your perfect rating and for spotlighting our fantastic value, convenient location, and comfortable accommodations. Our team will be delighted to know they left a memorable impression! Take care, and know we look forward to your return.
Friendly staff, clean and comfy room. Great location. The pool and the games around it were fun. Beat my son at giant chess! With an evening bar! We will be staying here again for sure! Next time we will get dinner here just had a quick Disney trip. Will be great for a longer stay for sure!
Dear Stephen, Thank you for joining us for your quick family trip to Disney. We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our impeccable accommodations, excellent amenities, and the convenience our location affords our guests. It was truly a pleasure having you here, and we look forward to welcoming you back for an even longer stay!
Very clean and good customer service. Will be back again. My view was perfect and i enjoyed my weekend there. You check in and they treat you very good. Very convenient and so close to disneyland. Many restaurants to choose from as well, thank you i will be back soon!
Dear Ruben, Thank you for sharing your experience! We're thrilled to hear you found Hotel Lulu, BW Premier Collection clean and enjoyed our customer service. It's great to know you appreciated the beautiful view and convenient location near Disneyland, along with the variety of nearby restaurants. We look forward to welcoming you back soon!
Comfy pillows, bed a little too hard. Rooms were semi quiet but could hear when the neighbors flushed the toilet. 10 minute walk to Disneyland. There's an ART bus stop just outside the hotel which is convenient. Pool was nice. Don't recommend the breakfast (which cost extra). Only a couple menu choices, not really worth the cost. Staff were friendly except for one guy at the front desk. He copped an attitude with me about my key when it was demagnitized. Take your chances. It's not horrible but could be better in some respects.
Dear Christina, Thank you for staying with us and letting us know about your experience. We are pleased that our convenient location worked well for you and that you enjoyed our refreshing pool; however, we are disappointed that you had concerns about other aspects of your visit. Please accept our apologies for any inconvenience. Know that we have flagged your comments for review and will reiterate to our team the importance of ensuring each guest leaves completely satisfied with their experience. It was a pleasure having you as our guest, and we hope you will consider returning to allow us another opportunity to exceed your expectations.
Hotel was nice and decent. We mentioned multiple time (2 back to back days) that the shelves in the room were not cleaned. There was sticky residue in it and pretty dusty. They said they would mention it to housekeeping but they never cleaned it. We finally were over it because we had a busy weekend. All they did was change the towels, and soap. House keeping didn't even refill body wash. We ran out on the last day and we barely used it which means they didn't even restock before we checked in. We stayed Thursday till Sunday. We booked it for D23 and were really happy for the location and getting to bed after a long day was really nice. Will we stay again? Probably not. Do we recommend? Only if location is important and you do not mind a little mess here and there. Quiet was decent but you could hear doors shutting and people above stomping. If you're next to the exit and washing machines you will hear noise.
Thank you for taking the time to share your feedback. We're disappointed to hear that housekeeping missed the mark during your stay, and we truly appreciate you letting us know about the issues. It's unfortunate that this impacted your experience, especially during such a busy weekend. While we're glad you found our location convenient, we understand your concerns. Rest assured, we have addressed your comments with our team to ensure the opportunity for improvement is seized. We hope you'll reconsider staying with us in the future for a better experience.
This is a solid choice for convention center or Disneyland. It's not fancy, but it has a cute vibe and great prices for the area. Rooms are clean and comfortable and the staff is kind. There is a Starbucks on the way to the parks which is so convenient in the early morning!
Dear Suzi, Thank you for joining us at Hotel Lulu, BW Premier Collection. We aim to deliver a seamless and stress-free travel experience with our clean accommodations and convenient location near Disneyland and the convention center! Next time you're in Anaheim, you can count on us again for the value you deserve.
Hotel was clean and well maintained! We loved the welcome drink and cookies for the kids. The walk to Disneyland ended up being more like 15-20 minutes most days due to crowds and long stop light waits. It wasn't too bad to walk but after a long day at disney walking, it just felt a lot longer. The art bus does pick up almost right out front so that is an option as well. Overall a really great stay!
Dear Katelynn, Thank you for your wonderful feedback! We're glad you enjoyed our well-maintained property and the welcome drinks and cookies. It's also great to hear that the ART bus provides convenient transportation. We're thrilled your overall stay at Hotel Lulu, BW Premier Collection was excellent, and we look forward to welcoming you back!
Excellent service, front desk was AMAZING always. Clean hotel, very close to Disneyland and the Toy Story Parking lot. IHOP right next to it. One of my favorite hotels in the area. Always recommend to my clients and will keep doing so. Great overall experience.
Thank you for taking the time to share your review and for your kind words about our outstanding front desk team and spotless accommodations. We're glad you could take advantage of our convenient proximity to Disneyland, and we appreciate your recommendation. It was truly our pleasure having you here. We hope to welcome you back soon to Hotel Lulu, BW Premier Collection!
I wanted to love this hotel and had hoped we'd found our go to place for Disney vacations. Unfortunatley, not quite. The beds were comfortable and the pillows good. We appreciated the extra security of having to use keycards to access the elevator. The breakfast we had planned on was of no use to us as it didn't start until 7am and was sit down, order, and wait for your order to arrive instead of a buffet where patrons can quickly choose what they want and eat and be on their way. Had we eaten breakfast at the Lulu, we would have been considerably later arriving at Disneyland. It would seem the hotel management would realize their breakfast format doesn't work for the majority of their guests (or perhaps they do and that's how they save money). It was frustrating to feel we'd paid for something we did not get to use. The lobby was nice, and the decor cute. It's close to Disney, but still a pretty long walk (including to/from the Toy Story parking lot), especially for children at the end of a long day. While the Lulu is definitely nicer than some other hotels we've stayed at on Harbor, given that it isn't super close and breakfast doesn't work for those going to Disney, we will likely choose somewhere else to stay on our next trip.
Pretty nice hotel! A little bit of a walk to the parks but nothing crazy. Had some issues with the consistency of the ART bus stop so we ended up walking to and from the parks on most days. Rooms were clean and water pressure was better than other hotels we've stayed at nearby. They don't provide room service unless asked, which I understand, but I think they should at least come in each day and provide new towels without having to request them. Adults get courtesy cocktails upon checking in which were pretty tasty! Overall could use a few updates but definitely a good bang for your buck. A lot cheaper than the surrounding hotels for a similar quality and experience. We'd definitely stay here again!
Dear Kylah, It was a pleasure welcoming you to Hotel Lulu, BW Premier Collection. Thank you for highlighting our clean, comfortable accommodations, convenient location, and delicious welcome cocktails! We have also noted your suggestions regarding housekeeping, as your opinions matter greatly to us. Thank you for visiting, and we hope to see you again soon!
The hotel was clean, the rooms were spacious, the beds were comfortable and the staff were very kind and welcoming! It's walking distance to Disneyland and close to eating establishments if you're eating outside of Disneyland. The exterior of the hotel was very clean and groomed. The interior lobby was bright and open and airy.
Thank you for your fantastic comments. We appreciate your kind words regarding our beautiful grounds, pristine and spacious accommodations, friendly service, and convenient location near Disneyland. It was a pleasure having you join us, and we look forward to helping you create many more lasting memories at Hotel Lulu, BW Premier Collection.
Close enough to the Parks, we even manage to come back for a couple hours to rest, excellent complementary breakfast included on my fee. Comfy room, personal friendly all the time, love the vice of the place, nice complementary drink on arrival.
Dear Beatriz, It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our proximity to the parks was ideal for your trip and that you enjoyed our tasty breakfast. The next time you're in town, please come back to see us.
Clean place, simple, close to the park. Our keys didn't work well at all. 3 days later we replaced them and no issues since. We also had a clogged tub, but they came out and quickly resolved the issue. People at desk were nice. I would use them again.
Dear Joel, Thank you so much for your kind words; we appreciate the feedback. We're glad our staff managed to promptly resolve the problems that arose during your stay. We hope that the next time you travel through the area, we will see you again. Safe travels!
The lobby was nice and updated, very good breakfast choices at the restaurant. Food was very delicious and fresh. The rooms were ok, they were clean but in definite need of an update to the room decor, curtains and bathroom. We enjoyed the pool and pool bar in afternoons to take a break from the parks.
Thank you for being our guest and sharing your helpful feedback with us. While we are delighted you enjoyed our delicious breakfast offerings, your time at the pool, and our great overall value, we are sorry the room didn't quite meet your expectations. Rest assured, we will take your comments into consideration as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.
Everything was great *but* the free breakfast is not the usual buffet type. You have to be seated by a host, and you have to order your food. Sorry, but this is *completely* useless for someone who wants to eat fast and run. I guess it saves the hotel money, but it does nothing for me. Don't go to the Lulu if you want a quick breakfast.
Dear Todd, Thank you for your feedback. We're glad you enjoyed your stay at Hotel Lulu, BW Premier Collection. However, we understand that our breakfast service style might not suit everyone's preferences. We appreciate your input and will consider it as we continue to refine our offerings. It was a pleasure having you here, and we hope you'll consider returning for a truly exceptional stay in the future.
Great service and great location. Easy walk to downtown Disneyland and the parks! Highly recommend. Clean rooms, very nice showers and bathrooms too! Pool is great size and perfect for the heat wave we had while there. Nice cafe area and breakfast was good too
We want to thank you for taking the time to leave us a review. At Hotel Lulu, BW Premier Collection, we strive to go above and beyond for our guests, so we're delighted that our comfortable rooms, terrific location, and so much more helped ensure your stay was one to remember. It was a pleasure having you here, and we look forward to welcoming you back for another outstanding getaway in the future.
We arrived at 2:00 pm and they told us to return at 4:00 to check in, we returned and they did not have rooms ready, they changed my room without warning, it was very stressful for my family and for me to think that we lost the whole day and they gave us a room that was not the one I reserved
Dear Joshua, Thank you for being our guest and sharing your feedback. Please know we work hard to ensure our rooms are ready for our guests at check-in and that the rooms meet their expectations, so we are disappointed you had concerns. Your comments are important to us and will be reviewed with the team. We hope to have another opportunity to welcome you back and impress you with the experience you expected.
Friendly staff and great location. Room was nice as well. The 3am emergency evacuation alarm with no explanation was not as awesome as it sounds. Waking up to an evacuation in the middle of the night completely ruined our sleep and the next day we were so tired we ended up having to cancel some of our vacation plans. When we asked the hotel staff what was going on, they provided no information at all. Was there a fire? Active shooter? Carbon monoxide? Bomb threat? We will never know why our sleep was ruined.
Dear Heim, Thank you for your feedback. We're pleased you enjoyed our friendly staff and convenient location. We sincerely apologize for the disruption you experienced and are committed to improving our communication. Please know we are committed to ensuring a secure and comfortable environment. We hope to have the opportunity to provide a better experience on your next visit.
Easy to find only a 15 minute walk from Disneyland Very clean and convenient. All staff was very friendly helpful brought us extra blankets gave us info on how to rent a electric wheelchair. Will Definitely stay again. Front desk staff went out of there way to help us with directions, to food attractions. Shopping it was all around nice place to stay
Dear Rhonda, It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our location was ideal for your trip and that you appreciated our clean, welcoming accommodations. The next time you're in town, please come back to see us.
The location of the hotel was perfect for my trip. We were a short walk away from Disneyland as well as so many restaurants. The room was clean, and the microwave and fridge were very handy to have. Our room just happened to be right near the lift. Although we could hear some talking, it wasn't as bad as I expected. The only downside to the room was not being able to stream on the TV and the aircon unit being quite loud. The laundry facilities were a great service which I used. Unfortunately I didn't use the pool however the whole pool area with the outdoor games were a great option to have. Lastly, I would just like to call out how helpful the staff were especially with my request to have a late checkout at 6pm as our flight wasn't till 11.55pm. We were able to do Disneyland and then go back, pack our bags and have a shower before our flight.
Thank you for the kind review and recommendation! We're glad our walkable location, onsite laundry, and well-appointed rooms impressed you. Our friendly staff will also be glad you appreciated their kind assistance. Your feedback about the TV and AC is appreciated, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.
Our fourth stay here and it was just great. From friendly people at check in, to Lulu the robot delivering something to our room (which delighted our granddaughter), to a really nice pool area complete with pool floats, game around the pool and the bar/cafe window that made for a really fun afternoon, the start was excellent. The room was nicely turned out and all was excellent.
Dear Kurt, It's wonderful to receive your excellent review of Hotel Lulu, BW Premier Collection! We greatly value your loyalty as a returning guest. It was our pleasure to have consistently provided friendly hospitality, inviting accommodations, and fun, family-friendly amenities. Many thanks for your kind compliments and we look forward to your next visit.
It´s very close to Disneyland, so it was very comfortable for me and my girlfriend. They give you fresh water at the reception in case you arrive very exhausted from the walk. And the memorabilia that is in the hotel (lobby, rooms, corridors, elevators) make you feel already in Disney. It was a nice experience, so we definitely will be back soon... Thanks!
Dear Juan, Thank you for sharing such a glowing review! We're thrilled that your first stay at Hotel Lulu, BW Premier Collection, was memorable, especially with our proximity to Disneyland. We love that our Disney-inspired memorabilia throughout the hotel added to the magic of your visit. We'll be here when you return for your next adventure.
The beds were nice and the rooms clean. Staff was very nice and helpful. They had a place to store our stuff so we could go the park early. The place has good security. To use the elevator you must use your room key. It is a good walk to the park. Coming back after speeding all day in the park your legs feel it. The hotel does need an update but clean.
Dear Tawnee, Thank you for your feedback! We're glad you enjoyed our clean rooms, comfortable beds, and friendly, helpful staff. It's great to know that you appreciated the added security features and the convenience of storing your belongings while you visited the park. Rest assured, cleanliness remains our priority, and we'll use your feedback to continue improving our offerings overall. We hope to welcome you back to Hotel Lulu, BW Premier Collection for another stay!
We have stated many different Good Neighbor hotels in the Disneyland area over the years and this one is by far our favorite! Since the first time we discovered Hotel Lulu we have only stayed at this hotel. My number one priority in a room is the comfort of the bed because basically that's all you need it for is to go somewhere and sleep before you get up and go at it again These beds are incredible! And the rooms are always clean and the customer service is always beyond our expectations. I highly recommend staying at Hotel Lulu whenever you visit the Disneyland resort!
Pillows and bedding were very comfortable, Staff was very friendly, but this experience some inconveniences. The tub did not drain well, and the towels were not refreshed the 1st night after the request was made. Note ! An ice machine is not available. On the plus side I was able to keep waters in the room fridge and a microwave and coffee machine are available. Bus information and Wifi information were not shared at checking. however that part was a minor inconvenience
Dear Victoria, Thank you for leaving a review. We are so glad our hospitable team left a memorable impression on you and that you were comfortable during your stay. However, we regret that you were not fully satisfied. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.
We stayed here Friday through Sunday. And we checked in at 10:30 AM. Our three rooms for two nights were ready. That was an awesome surprise. Also, to welcome cocktails at the front desk. Another awesome surprise. Hotel is clean, the rooms are spacious and clean. Front desk staff are very very friendly. All the other employees throughout the hotel or friendly. Parking is plentiful. $30 a day. Parking In-N-Out privileges. Restaurant/lounge on site. Nice pool bar which we used. Prices of the drinks were very good for hotel pricing. Eight dollars for a Modelo draft 20 ounce. The hotel is a 20 minute walk or a 10 minute walk to the toy story lot shuttle behind hotel. I am 63 years old and an average walker. Would definitely recommend this hotel.
Thank you for taking the time to review your stay. It is a pleasure to learn you enjoyed your time with us, particularly highlighting our convenient location and delicious welcome cocktails. We appreciate your compliments about our team members and their hospitality. Having you as a guest was a privilege, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection.
So welcoming! Me and my husband checked in 8/19/24 after 7 pm, the woman and man at the desk was so friendly and welcoming. Appreciated the friendly smiles after a long day. Room was great, we got a suite and we loved the layout. 2 mini fridges in the room, and the one in the bedroom surprisingly was strong enough that it froze our water bottles which was great for the park day next day. Bathroom is a little dated but works well. Beds were comfy and I love it when hotels have the in unit ac that doesn't go on standby mode when there's no movement in the room. Room was prefect temperature every time, clean and didn't hear that much traffic noise. We were by the pool area but that didn't bother us too. We'll definitely be back.
Dear MaryRose, Thank you for taking a moment to review your stay. It is a pleasure to learn you enjoyed your experience with us, particularly our friendly team members. We will be sure to share your comments with them, as they deserve to hear them. Having you as a guest was an honor, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection.
This was just a quick Disneyland getaway for an annual birthday trip with my mom and sister, as our birthdays are all close together. We all stayed at the Lulu however not in the same room. I have stayed at the Lulu previously and it is always clean and the hotel is very up to date and modern. The staff is friendly and very responsive if you have any questions. It's convenient to both the convention center and to the resort. You could either walk up to the parks or right to Toy Story parking lot to hop on a shuttle. There is an IHOP next door or Denny's right down the street if you are up late at night and hungry and the restaurant within the hotel is no longer serving. The bed is comfortable and there are ample pillows. As someone who travels alone and doesn't like to share pillows This is excellent for me. I love a bathtub when I travel because if I am at a convention I do a lot of walking and need to soak at the end of the day, this is also true if I am at Disneyland. Plenty of plugs to charge phones, charging bricks etc so you are ready for the next day. Hotel is quiet, even when I've had a room next to the elevator which was super convenient.
Dear Jen, Thank you for taking the time to share your experience. It is a pleasure that you enjoyed your stay with us, particularly highlighting our convenient location and commitment to comfort. We know how vital these factors can be. We are happy you chose to stay with us for your birthdays, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection.
Spacious very helpful and kind staff. The water was always cold. Had a small ant problem but the staff took care of it as soon as possible. The shampoo is sulfate free which was very good for my hair care. Having a mini fridge and a microwave is also beneficial and there's plenty of great restaurants a short walk from the hotel. (I'm a NYer so I don't mind walking)
Thank you for being our guest recently! We take great pride in catering to our guests' needs the best way we can, so we're delighted this commitment was reflected in your stay. It's wonderful to know you took full advantage of our convenient location, and we appreciate you mentioning our comfortable accommodations. We hope to welcome you back soon for another excellent stay!
Loved the pillows, didn't love the bed, wish it was a lot softer. We travel twice a month; they were the best hotel pillows I've had in a long, long time. Those beds could be pillows top, like the website says, but the boyfriend shouldn't feel springs or wake with a sore back. Too hard for me as well. There was a hair in the teapot, he was going to make coffee while I was in the shower, that didn't happen… while we both talked about getting the free cocktail we did not grab one. He didn't bring his suit, so no swimming. Room was clean, decorations were nice. Thanks for having usb ports!!! Best room all summer in my opinion, minus the bed being too hard.
Dear Nicole, Thank you for your detailed feedback. We're glad you loved our pillows, USB ports, and thoughtful decor. However, we're disappointed our bed didn't meet your comfort expectations. Your comments are valuable, and we'll address these concerns to enhance our guest experience. We'll work to ensure your next stay at Hotel Lulu, BW Premier Collection is a flawless experience.
Thsis hotel ys close to Disneyland you can either walk or get an uber to get there. Very clean in general. We did have lroblems with the A/C, they didnt hesitate on moving us to another room in the same floor. The staff is very friendly. Defenetly I will be lloking for this hotel net time I visit Disneyland.
Dear Daniela, Thank you for your kind words! We're delighted you enjoyed our convenient location and appreciated the cleanliness of our hotel. It's also great that our friendly team quickly resolved the issue you encountered. We eagerly look forward to welcoming you back to Hotel Lulu, BW Premier Collection for another magical visit!
It was a nice clean place. We picked the hotel due to the location to Disneyland. Right next to the Toy Story parking lot. Everyone was so nice, friendly, and professional. Walking distance to restaurants and convenient stores. You do pay for parking and there is a deposit, so be prepared for that. Overall, it was great!
Thank you for taking a moment to review your stay. It is a pleasure to learn you enjoyed your time with us, particularly highlighting our commitment to cleanliness, hospitality, and convenient location. Thank you for being a guest of Hotel Lulu, BW Premier Collection, and we look forward to welcoming you back,
My stay was really good. There were a few issues the first room didn't have a working fridge and then the second room the light bulb went out in the bathroom they fixed it but the next day it went out again same time while i was in the shower so while we were at disney they replaced something and no issues again. The staff was extremely kind and helpful with everything especially Alyssa! I would love to give a huge shout out to Alyssa for being so kind and helping me with late check out and taking great care of us! Will definitely stay here again! The employees are all amazing. They also comped my parking for the issues which was an amazing help! I appreciate them! Will definitely always book here! Thank you.
Dear Michelle, Thank you for your great review. We know sometimes hiccups can occur, but we're thrilled our wonderful team was able to accommodate you and ensure you had a fantastic experience. We'll share your compliments, especially with Alyssa, and we hope to welcome you back to Hotel Lulu, BW Premier Collection during your next Disney vacation.
The rooms were clean, the decor is cute, the bed's comfortable. I loved that they don't go into your room unless you give them permission. I also liked that the shuttle for Disneyland stopped right in front of the hotel, making it very simple to get to and back from the parks.
This was my first time staying at Hotel Lulu, and it will certainly not be my last. The rooms were very clean and the beds and pillows were very comfy. I had no problem falling straight to sleep. The staff as well were all so nice and helpful. Also, the cocktail at check in was a nice touch.
Dear Bernadette, Thank you for your review and for choosing to stay at Hotel Lulu, BW Premier Collection. We're delighted you enjoyed your stay with us and had a restful sleep in our comfortable, clean rooms. We'll let our team know you loved their great service, and we hope you join us again soon.
Excellent clean and comfortable hotel! Close to Disney walking, the personnel are also really nice people they speak in English, Spanish and they recibe you with a smile making you feel at home. The lady that received me gave mw the opportunity to have early check in just by signing up in BW
Thank you for sharing your great experience with us. We love hearing you could take full advantage of our convenient Disneyland-adjacent location and our clean, comfortable facilities. We'll share your compliments with our team, and we hope to welcome you back soon to Hotel Lulu, BW Premier Collection.
It was a great stay as always. Just one little hiccup with an empty bodywash dispenser. It was quickly rectified with a full dispenser brought to our room. Also a great place to have breakfast before heading to the parks. Would definitely recommend to friends and family.
Dear Elaine, Thank you for sharing your comments with us. We are happy to hear that you enjoyed your visit and appreciated our convenient location and ample breakfast options. However, we do apologize for the lapse in regard to the body wash dispenser, although we're glad to have been able to address this issue quickly. Thank you, and we hope to have the opportunity to serve you again in the future.
The room was tidy, bed and pillows were perfect. Staff was warm helpful and attentive. Value was excellent compared to Airbnb 4miles away even with parking fee better deal and pool bar service chess and connect four games availability, Thanks so much Great time!
the restaurant needs better customer service , they only have 2 servers for all the tables and they also host and take orders , ring up, bring food , we waited 40 min only to order for 1 kid breakfast, not worth it and expensive. also parking is expensive 30 dlls per night pool had a lot of kids not behaving and no one was there to check the pool area , running, jumping, throwing bottles of water inside the pool as a ball , all the amenities games where inside the pool by these kids… i call for house keeping and they didn't not made my room when we come back
Great hotel very close to Disneyland. The walk was only about 10 minutes. Great customer service with a welcome drink on arrival. The rooms were clean and the hotel had a fun vibe. The pool area had games and a fire pit. Would definitely stay again.
The rooms were great and decor was awesome! The beds and pillows were comfortable. The staff was very friendly and attentive. We loved the Disney theme as well as the Halloween decorations when we came for our son's Disney birthday trip! We are definitely coming back!
Thank you for staying with us at Hotel Lulu, BW Premier Collection, and for your wonderful review! It's fantastic to hear you loved the rooms, decor, the comfortable beds and pillows. We're thrilled that the Disney theme and Halloween decorations made your son's birthday trip extra special. We're proud of our friendly, attentive service and are delighted it contributed to your positive experience. We look forward to welcoming you back for more memorable stays!
Such a cute hotel!! I'm complementary cocktail at check is was so good, my little sister got cookies instead of a cocktail lamo. The pool was cute!! And the included breakfast vouchers were so freaking good!!! The walk to the parks from here was not bad at all! Maos said 20 minutes but it was more like 10 really.
Dear Lilyana, Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. Impressing every guest with a wonderful experience is always a top priority, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our plentiful amenities and convenient location. The pleasure was all ours, and we hope you'll choose to visit us again in the future.
Hotel was great for the price but I think there were short staffed because I had to keep requesting cleaning service. The workers in the front desk were nice and responsive! But great proximity to the Disneyland parks! Lots of food places and stores nearby.
Excellent customer service, convenient parking and location, simple snacks, and amenities. Neat and clean room. What more could a girl ask for. I had some struggles getting confirmation on my booking, but the hotel staff was very patient and willing to work with me while I figured it out and even had some helpful tips to make sure I got the best deal. I was having a bad week which I shared with the hostess at the front desk and she made sure I was able to get through the check in process with ease, even though I had high stress levels. Parking was beyond convenient. I wasn't expecting to be so close to Disneyland, but the hotel was nice and quiet and set up perfectly for guests to be able to get to point to point B without any chaos. I was able to grab a snack really late at night. And also had a DoorDash delivered the clerk at the front desk during the night time was absolutely amazing and helpful and just the sweetest man. I was highly impressed with his customer service skills. Not sure I would have a reason to be back in the neighborhood, but if and when I do, I will definitely be rebooking
The Hotel Lulu was an adorable and comfortable place to stay on our trip to Disneyland for our daughter's birthday! We loved how clean and secure it was, how close it is to the park, in addition to how friendly and welcoming the staff were. Top tier customer service!!! We do wish housekeeping came to our room at least once during our 2 night stay.
Dear Savanna, Thank you for your kind review! We're delighted you found Hotel Lulu, BW Premier Collection charming and comfortable. It's also pleasing to know you appreciated our friendly team and convenient location. Your feedback about housekeeping is noted and will be utilized as we strive to improve our services. We look forward to welcoming you and your family back for another fantastic stay.
We decided to go to Disneyland for the weekend, and this hotel is in a Great location—within walking distance of Disneyland. My 2-year-old daughter enjoyed the pool area, and the rooms were clean. Staff was very courteous and informative, we enjoyed it.
Dear Javier, Your glowing review brought a smile to our faces! Thank you for taking the time to share your insightful feedback regarding your stay at Hotel Lulu, BW Premier Collection. We are so glad you and your family had a wonderful time and that you appreciated our proximity to Disneyland. We hope you consider staying with us again soon.
The bed and breakfast was great. I found a previous guest's dirty clothes left in our room though which was gross. Staff was friendly although my brother who arrived separately received a welcome drink whereas I did not so it seems that things are a little inconsistent. Ice machines aren't located on all floors and don't all work so you have to travel up and down floors to find a working one. Overall, a decent stay for what little time we spent here although there is definite room for improvement.
Dear Roxanne, Thank you for highlighting our great beds and satisfying breakfast, as well as the friendliness of our team. However, we're disappointed to hear about the cleanliness issue and the inconsistency in welcome drinks. Your feedback on the ice machines is also valuable, and we'll work on these areas for improvement. We hope to welcome you back to Hotel Lulu, BW Premier Collection for a more seamless experience.
I always have a great time when I stay at Lulu! I am an airline employee and I almost always stay at Hotel Lulu. I enjoy lots of girl trips with my daughter and sisters and I always recommend Lulu when we're going to an adult girls Disney trip. It's super safe and a short walk from lots of food and beverage choices and also a short walk to Disney Main Gate. Also, the cocktail is a nice little touch that is always fun for us girls as it's our "official" toast of the start of a new adventure and fun. I will continue to choose Lulu as our official Disney Girls trip family destination. PS Valerie at the front desk this visit was phenomenal and is one of the many reasons we keep coming back. God bless you my Lulu family! Can't wait to visit again...
The staff was amazing and the room was clean. There is one thing that I wish would have been mentioned while booking the room, and it would be the parking fee. We were notified about it when we were checking in the front desk that it was an additional $30 per day. Other than that we would highly recommend this place to friends and family, but we would probably have them just uber/lyft to the hotel.
Dear Sylvia, Thank you for staying with us at Hotel Lulu, BW Premier Collection and for offering your feedback. We are pleased to hear you found your room to be clean and that you felt our staff took excellent care of you. However, we regret that you were surprised by the parking fee, and will certainly use your review to discuss any improvements we can make in more clearly communicating with our guests. We hope you will give us another opportunity to exceed your expectations the next time you are in Anaheim!
Room was overall pretty good, nice beds, the microwave and refrigerator was really helpful with a toddler, only reason I gave a 4 was because I thought bathrooms could be updated better and the tv could have option for streaming other than that it was great.
Dear Cam, Thank you for joining us recently at Hotel Lulu, BW Premier Collection! We're glad you enjoyed so much about your time with us, including our comfortable rooms and the terrific in-room amenities. Rest assured, your comments regarding the bathroom and TV are appreciated and will be taken into consideration as we continue making improvements for our great guests. It was a pleasure having you here, and we look forward to welcoming you back for an even more exceptional stay in the future.
Overall the stay was comfortable and fun, The pool was one of our highlights of our stay. The room was clean, however, we never had anyone clean or restock the towels during the duration of our three night stay. The booking was also almost double the cost when we checked in with all the extra fees that weren't mentioned at time of booking. Nice hotel but wouldn't book again due to cost of fees.
Dear Lindsey, We're glad you had a comfortable stay, with the pool being a highlight. We apologize for the lack of housekeeping service during your visit and the unexpected fees. We will use this feedback in our ever-continuing efforts to improve. Thank you for sharing your experience, and we hope you will consider staying with us again.
Excellent 3-day Stay at Hotel Lulu! We visited Disneyland during our stay and with how exhausted we were after Day 1 and Day 2, coming back to our room to sleep on our beds and pillows were a dream! We really only encountered the Front Desk staff while we were there and they were all a pleasure to speak with. Don't look any further, we highly recommend Hotel Lulu!
Unclean place very bad services, swimming pool and its surroundings are unclean, broken TV, poor services from workers, The price of a car shelter is exaggerated, and almost every hull is double the price, a place in a non-strong bathroom, there is a great inconvenience in a hotel, who are treated there uncooperative,
Very nice room and convenient location to Disneyland and angel stadium along with ducks hockey. Nice paid parking lot near everything you would want to do in Anaheim or neighboring city's. Every time I stay here it's been amazing from check in to check out.
Dear Matt, It's great to hear you had such a comfortable time with us at Hotel Lulu, BW Premier Collection, and we thank you for your praise. We're thrilled you always have such an amazing stay in our conveniently located hotel, and we hope to welcome you back soon.
The beds are comfortable and the hotel was clean. The shower had great water pressure. Our room was ready early and the kids were given cookies during the process. The price was actually less than many in the area as well. We will stay again at this hotel.
Dear Allison, Your perfect rating helps us maintain our status as a top Anaheim location, and it's great to hear you had such a wonderful time here at Hotel Lulu, BW Premier Collection. We're glad you had such a pleasant stay in our clean, comfortable rooms, and we thank you for highlighting our affordable rates. We look forward to welcoming you back soon.
This was our fourth stay at hotel Lulu for various reasons, but our first time as a family of 5 with a newborn. Staff is always super friendly, helpful, and accommodating. Cribs are provided when requested, rooms have always been very clean and all appliances have always worked just fine. Fridge and microwave a huge plus with littles who still depend on warm milk multiple times a day, and the pool was perfectly heated for night time swims with little as well. Staff is always keeping common areas clean, such as the lobby and pool area which we appreciate. Overall great experience each time we stay!
Dear Alejandra, Congratulations on the newest addition to your family! It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Hotel Lulu, BW Premier Collection once again. Thank you for your perfect rating and for highlighting our well-appointed suites, hospitable team, and fantastic amenities. Take care, and know we look forward to your next stay!
Hotel Lulu is so close to everything in Anaheim and the rooms were clean, and air conditioned as well. The food from room service was restaurant quality and tasty and they even have a cute little robot deliver it! The pool was big enough for multiple families to enjoy and the water was crisp but not freezing ?
Thank you for your wonderful review and gracious compliments. It's great to hear you enjoyed our wonderful amenities, including our refreshing pool, and we're glad you took advantage of our unbeatable Anaheim location. We hope to welcome you back soon to Hotel Lulu, BW Premier Collection!
It was very close to Disney. Walkable distance which was nice. There was parking at the hotel for a fee. About $30 per day. The bed was okay, a spring mattress with thin blankets. Not the most comfortable but it did the job after a long day of walking. The sink was dirty upon check in. Hair and dirt in drain visible.
Thank you for your review. It's wonderful to know our great location suited your needs well, and we appreciate you mentioning its convenience to your fellow travelers. However, we regret that you were not fully satisfied with your stay. Your feedback about our accommodations will be shared internally to ensure our high standards of cleanliness are being met and any opportunity for improvement is seized. Please know that parking fees have become an industry standard, though we understand how this impacted your stay. We hope you enjoyed your time in Anaheim and wish you safe travels.
The hotel is very comfortable and clean. The location is excellent, you can walk to the Disney parks. The personnel is very friendly. The hotel has a restaurant and they have a good variety on the menu and the quality is acceptable. They offer you a complimentary drink for adults, which I thought was a nice touch. The only thing I didn't like was that the drafts from the air conditioning were very loud, especially at night.
Thank you for sharing your review. We're pleased you enjoyed our comfortable, clean facilities and their unbeatable proximity to Disneyland. Thank you for your helpful feedback, and we'll share your praise with our team. We hope to see you again soon at Hotel Lulu, BW Premier Collection.
We stayed five nights and walked to Disney daily. Only about a 15 minute walk. The front desk staff were awesome, the pool was fantastic and the adult beverage at check in was a plus! It's not like five star luxury but for the price and proximity to the parks, it was perfect. The staff were all super nice too.
Dear Monty, Our day is brightened by your excellent review of Hotel Lulu, BW Premier Collection! We're delighted our great rates, warm hospitality, refreshing pool, and proximity to Disneyland were ideal for you. Many thanks for your kind compliments and we hope to see you again.
The price was very good for the room and the front desk staff were all very friendly and helpful. Location is close to Disneyland for a short walk. In the 3 night stay we did not have anyone come in to clean our room even once and had to ask for clean towels. Water pressure in the shower was non existent.
Thank you for your review and constructive feedback. Our hotel is within walking distance of Disneyland, making it ideal for a vacation. Our operations team is grateful for your insights and will research your water pressure concern. Next time you're in town, we hope to welcome you back for another stay.
Nice hotel near amenities and walking to Disneyland. Rooms are nice . Closest ice machine was broke and soda/ water machine broke outside out room but worked on another floor Rooms are clean and nice and front desk help is very nice . Breakfast is not complimentary but can be purchased it close ihop and dennys
Dear Sherri, Thank you! It was a pleasure to welcome you to Hotel Lulu, BW Premier Collection, and we are delighted you enjoyed your stay. Your kind comments about our clean, comfortable accommodations, friendly staff, and great location are appreciated and will be shared internally. We look forward to welcoming you back on future trips to the Anaheim area.
If there were half stars this hotel would get 3.5 stars, This is a solid place with the potential to be a solid 4-5 stars but they have some bugs to iron out. I'll give brief highlights since there are so many other reviews: Pros: Cost - the cost per night was reasonable in comparison to other hotels in the same area. Clean updated rooms with comfortable beds and good air conditioning. Our room was pretty quiet and we slept soundly. Walk to Disneyland took 12-15 minutes, which isn't bad but at the end of a day at Disney it can seem long to tired feet. Super friendly employees. Everyone we encountered was very nice and helpful. They provide early check in, if available, and late checkout for a fee (50.00 until 3pm and 100.00 until 6pm) which is a great option if you are not flying out until later in the evening and want to be able to rest or take a nap in the middle of the day. You can order from several restaurants in the area through an app that the hotel provides without paying a delivery fee. This was very convenient and the food was good and average priced. Multiple fast elevators. Close to a Starbucks and several restaurants and a CVS/Walgreens for travel or emergency needs. Cons: The pool area is nice albeit a little small but it was dirty. No attention to detail here. There were towels laying around, cups and garbage on lounger tables and ground and they were out of pool towels by 3pm. This area has a lot of potential but they are skimping on man power to keep it nice for guests throughout the day. They charged us 29.00 a day for parking, which we did not not ahead of time. That adds up and it seemed excessive. They advertised a coffee bar but it is not set up or staffed as seen in pics and descriptions on website. Staff apologized and said it hasnt been staffed for quite some time. They did offer brewed coffee in the morning which was ok. The shower backed up into the bathtub leaving us showering and standing in several inches of water. Kinda gross. They do not offer housekeeping service unless requested and we did not know this. We came back from the park ready to go to bed to find our room not serviced -no new towels, etc. This would not have been a huge deal if they would have told us so we could just grab fresh towels. They should tell you this info when you check in. All told we would absolutely stay here again. It is a great hotel with reasonable prices. They just have a few bugs to work out and I would give them 4-5 stars.
Dear Stacy, Thank you for your thorough feedback about your stay. We're glad to hear you enjoyed many aspects of your stay, like the clean rooms and convenient location. Thank you for recognizing our great team - we will share your kind words with them. We appreciate your constructive comments on areas needing improvement. We are working on addressing these issues to enhance our guests' experience. We look forward to welcoming you back and providing an even better stay next time.
I always have a great time this was the second time I've stayed a once again was greeted with an upbeat attitude and very accommodating to my request. And I already have booked my stay for my next trip This was my husband retirement trip that we planned last minute
Dear Cammy, What a wonderful review of Hotel Lulu, BW Premier Collection! We greatly value your loyalty as a returning guest. It's wonderful that our warm hospitality made your husband's retirement trip memorable, and we look forward to your next visit.
It had been years since staying at this hotel. Last time I stayed it was formerly known as the Red Lion hotel. I'm very pleased to say that this hotel did not disappoint. We were greeted with very friendly staff at check in that made me feel as if I had been missed. Hotel is very clean and rooms are very clean as well. I was definitely surprised to see a microwave in my room as to my experience it's not common. Water pressure from the shower even surprised me as it was pretty strong. Definitely enjoyed that. While I did only stay one night it was enough to had me look forward to future stays!
Dear Edgar, Welcome back to Hotel Lulu, BW Premier Collection! We are pleased you enjoyed your experience staying with us and appreciate your compliments regarding our clean facilities, well-appointed accommodations, and friendly service. It was a pleasure having you as our guest, and we look forward to many more incredible visits!
Very clean. Super friendly. Clean pool and bar. Plenty of room for parking. Love that you must have a room key to enter the hotel and go up the Elevator. A safe area. Walking distance to anaheim Convention center. Store all up and down the street. Different restaurants to eat.
Dear Linda, Thank you for your fantastic review! We are delighted you enjoyed our secure, pristine, and convenient location. In addition, thank you for highlighting our abundant parking and outstanding hospitality. It was an honor having you as our guest at Hotel Lulu, BW Premier Collection, and we look forward to welcoming you back again for another terrific experience!
We loved our stay at hotel Lulu. Check in and check out were smooth. House keeping staff went above and beyond. We were visiting Disneyland during our stay, and we walked to and from the park every day. This hotel is also located next to a Walgreens an CVS if you forgot anything. We would love to stay at hotel lulu agin for our next Disney trip!
Dear Sarah, It was a pleasure welcoming you to Hotel Lulu, BW Premier Collection. Thank you for complimenting our convenient location near Disneyland and our housekeeping team's friendly service and attention to detail. We appreciate your kind words and look forward to welcoming you back anytime for another incredible experience!
Fantastic staff. They were very friendly and welcoming, willing to answer any questions.I look forward to my next visit.
We enjoyed hosting you. Our goal is to provide every guest with friendly hospitality, so we're delighted to read your comments. While it seems like you had a great experience, it appears your review score does not reflect that. Please feel free to share your feedback if there is anything we could have done better. We hope to see you again soon.
Great price and stay for an impromptu trip to Disneyland. Water pressure is amazing, mattress and pillows are great, and it's walking distance to Disneyland. Very close to food and convenience stores. We've stayed at the hotel before and would definitely stay again.
Dear Angie, Thank you for your review and for choosing Hotel Lulu, BW Premier Collection to host you during your Disneyland stay. We're overjoyed you liked our comfortable rooms and convenient location, and we look forward to welcoming you back for yet another wonderful visit.
We had a nice stay and were treated well. The walk was short (12 min) and on the way we picked up daily provisions at CVS. The room was quiet (624), pool was clean and the adult free beverage and coffee was a nice touch.
Thank you for sharing your feedback with us. We're happy to hear you enjoyed a nice stay with us and were able to take advantage of our central, convenient Anaheim location and refreshing pool. We hope to welcome you back to Hotel Lulu, BW Premier Collection for another peaceful stay.
Great friendly staff at Hotel Lulu! The hotel has gated parking in the back so it's very safe and convenient. They serve complimentary vodka lemonade 1 per guest but I'm sure some of the hotel front desk staff would give an extra free if you ask. However I would say our room wasn't up to par, for instance the tub drain was so slow it filled up to our feet when showering, the refrigerator in the room is one of the tiniest I've seen, and our room door had poor seal so when ever the next door guest would shut their door, our door would just rattle constantly. The hotel pool was pretty dirty likely from certain people not rinsing off or showering prior to going in. There was dirty towels and plastic cups lying around on pool lounge chairs, definitely needed someone there just to clean it throughout the day. Was surprised to see this type of thing being that the pool is always the most popular spot to hang out. The WiFi in the hotel is terrible so if you're trying to actually work from your computer in the room forget it, you'll be quite frustrated. I ended up just walking to the Starbucks near by at the Hyatt House hotel since they always have strong WiFi. Probably the worst part about our experience was having other hotel guest that wasn't respectful of others. We woke up in the middle of the night to an odor that I thought was from the carpet machine, it gave me a headache. The odor was seeping through our door and our entire room was filled with it. It was terrible I had the turn the fan on high just to somehow manage it better. Then I realized that smell was familiar, someone was vaping on our floor and the smell/odor pushed out into the hallway into our room and most likely other guest room as well. Wish the hotel had a strict policy on vaping. Some people just don't have that common decency these days to just use it outside. Overall our experience with the hotel staff was great. Rooms should be better maintenance, needs better WiFi, and some type of policy about vaping. If this is your first time give it a try, the location to Disneyland was perfect. But we won't be going back here anymore, would rather pay higher to have a hotel that was better serviced and rooms better maintained.
Thank you for taking the time to share your thoughtful feedback with us. We're glad you enjoyed our helpful team, but we're sorry the rest of your stay didn't live up to expectations. We will take steps to ensure our rooms are meeting our high standards of quality and cleanliness, as well as our pool area. Your feedback helps us ensure a better experience for future guests, and we hope you will reconsider and stay with us next time you're in Anaheim.
Great price and location. Even the older building had been renovated and it was beautiful. Clean and comfortable. Great checkin - thanks Samuel. You even get a free drink on check in (blue cocktail, yum) Highly recommend for a quick visit to Disneyland.
Nice hotel, great service, clean room. Everything we could ask for. Great proximity to Disneyland. WiFi was quick and everything was great. No complaints at all. Will definitely stay again in the future. Very nice employees as well made the stay great
The room was beautiful super clean and comfortable would recommend plus it's super close to Disneyland and close to Starbucks and many other stores walking distance. Parking was great I felt secure leaving my vehicle there while I went out to the city
Great hotel, excellent location. Room size is adequate for a family. I hop next door, Starbucks around the corner, breakfast available onsite as well as great cocktails on arrival. Good pool area and daily room servicing is available on request at no extra charge.
Dear Amanda, Thank you for choosing to stay with us at Hotel Lulu, BW Premier Collection! We're glad you enjoyed everything from our convenient location to our awesome rooms and amenities. Your compliments are greatly appreciated and our team will love to hear them. We can't wait to welcome you back for another awesome experience.
My family and I stayed at Hotel Lulu for our Disneyland trip/niece's graduation party hosted in their ballroom. Upon our arrival, I was greeted with friendly and excellent service at the front desk during our check-in. Parking is easily accessible and we had no issues finding our way to our room as the elevators are right next to the parking door entrance to the hotel. Our room was ready upon arrival and in excellent clean condition. The housekeepers are friendly and prompt upon requests, we had no issues when requesting new towels and sheets. The hotel is only minutes away from the park giving us the option to walk or drive with ease. The highlight of our stay had to have been the hotel bartender, Welbert. Not only did Welbert give us amazing service at the hotel bar during our first night, but was also the bartender for our niece's graduation party. Welbert made our stay memorable, I will definitely be returning to Hotel Lulu because of him. If anyone is looking for a hotel close to Disneyland Resort that provides great service, Hotel Lulu is the place to go!
Dear John, It is wonderful to know that you had an excellent experience with us. Thank you so much for highlighting our impeccable accommodations, excellent location, and stellar service. You can be sure we'll share your compliments with Welbert and the rest of them! Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.
If I could give 4.5 stars I would. I am a side sleeper and by night 3 my hips really hurt because of the firmness of the mattress. Aside from that, we were very pleased. As an added bonus, it is right beside IHOP with a Walgreens and CVS on the corner for those forgotten (or couldn't fly with) incidentals. We were in town for an event at the Convention center with a trip to Disney as an added bonus. The walk to the Convention center was easy. The walk to the parks/Downtown Disney was not bad either. So if you are headed to both locations, this is a great option in the middle. We got a high floor fireworks view room and loved being able to watch the Disneyland fireworks from the comfort of our beds several nights. But beware, the view of the park is basically the backside of the Guardians building and the back of the Cars mountain. That's just the reality of this location in relation to the parks. We didn't mind though. It was still fun to look out the window and see Disney. Also, we loved running into Lulu, the adorable robot delivering something to a room. The staff was AMAZING and very friendly. It was an easy process to drop off our luggage until our room was ready so we could do a little shopping and eat while we waited.
Dear Gretchen, Thank you for staying with us and taking the time to share your thoughts. It's great to know that our location was ideal for your plans and that you appreciated our friendly service. Your feedback about the beds is valuable, and we'll keep your comments in mind. If you're in the area again, please come back to see us.
This Hotel is AMAZING! from the Breakfast meals, Room (we can see fireworks from Disney), Staff are VERY attentive and Friendly, safe, everything is walking distance to Disney and Convention center. The Pool Bar tender, WILL is Fantastic! Me and my kids enjoyed his service. Make sure to visit him by the pool if you choose to try this Hotel. I would recommend this Hotel to anyone, you won't regret it! :)
Dear Jacqueline, Thank you for sharing this excellent review of Hotel Lulu, BW Premier Collection. It's wonderful that our accommodations and convenient location within walking distance of Disneyland helped create an exceptional stay. We'll certainly pass along your appreciation to Will! We're honored to have earned your recommendation, and we'll see you again next time!
Cute, mod, clean, well-appointed and comfortable. Pool area was perfect for hanging out with friends after a long day. Complimentary drink at check-in was a pleasant surprise! Would definitely recommend for couples, families, or anyone.
Dear Linnea, Thank you for choosing Hotel Lulu, BW Premier Collection. Our team is delighted you had a fabulous stay with us. We take pride in providing an excellent experience for our guests, and we appreciate your feedback. It was our pleasure to host you and we appreciate your kind recommendation. We hope to see you next time you are in the area for another memorable visit.
One of the many hotels lining the boulevard. Walking distance to restaurants, convention centre, etc. More suitable for holidaymakers than business guests. Room was very basic. Service was very inconsistent- the person who checked me in did not provide any breakfast coupons; the second person gave only one, reluctantly, the next morning after I got turned away by the restaurant staff- although the stay was for four days and the third pleasantly gave coupons for the remaining days in one go.
Thank you for taking the time to share your feedback with us. We are thrilled you got to enjoy our great location, but we sincerely apologize for the inconsistencies you experienced during your stay. This does not reflect the level of service we aim to provide, and we regret any inconvenience it may have caused you. Your comments will be shared with our team to ensure we address these issues and improve our service for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.
The most amazing bedding. Would love to know where I can get the entire bedding set... mattress, pillows, linens. Great rooms and amenities. Amicable staff. Will book again gor a future stay. Enjoyed the welcome drinks and the ability to leave my car in hotel parking until midnight the day of my checkout.
Dear David, From our wonderful beds to our amazing team members, we're delighted to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon.
Hotel LuLu is the best. They provide excellent hospitality. If you need something the Lulu bot will bring it to your room. This place is our gem when visiting Disneyland. The cafe serves generous portions and is fairly priced for Disney. The grounds are well manicured and the pool is heated at 83° year-round. Thank you Samuel for providing us with tips and another awesome stay.
Thank you for staying with us at Hotel Lulu, BW Premier Collection. We appreciate your terrific feedback regarding our refreshing pool, delicious food, beautiful grounds, and welcoming hospitality. Samuel will be pleased when we share your kind words with him. It was our pleasure having you stay with us, and we look forward to welcoming you back for another unforgettable experience!
Booked Hotel Lulu for 2 nights for a family trip to Disneyland. Hotel was about a 15 min walk to Disneyland's front gates and I was able to check in early by calling ahead of time day of which was great! Price was fair, room was great, and will be visiting again!
Dear Stephanie, Thank you for choosing Hotel Lulu, BW Premier Collection, and sharing your lovely review. We are happy we could grant your request for early check-in and thrilled that our comfortable accommodations and great location helped make your trip to Disneyland so memorable. We look forward to welcoming you back again.
This was a very last minute trip for our family to Disneyland. We wanted something affordable but nice and upon reviews and looking this was the place! Super close to Disney. Met all our expectations and more. Will definitely be staying again!
Dear Michelle, It was a pleasure to welcome you and your family to Hotel Lulu, BW Premier Collection, and we are delighted we were the right choice for your trip to Disneyland. Your kind comments about our wonderful accommodations and great value are appreciated. We look forward to welcoming you back on future trips to the area.
The rooms are really clean and it's really nice. The front desk staff was super friendly at all times, the only downfall was we stood two nights and we never got clean towels or the room cleaned but definitely I'll stay there again walking distance to Disneyland
Dear Elizabeth, Thank you for your staying with us at Hotel Lulu, BW Premier Collection. We are pleased that you enjoyed your clean room and our convenient location to Disneyland. Our team will address your concerns about the towels. We appreciate your review and hope we will be able to host you again in the future.
The beds were comfortable and the rooms were clean and inviting. Great place to stay after a long day at Disneyland. Walking distance to Disneyland. The staff were friendly and welcoming upon arrival, with cookies and a welcome drink. Would definitely stay here again.
Dear Erika, We always look forward to reading great reviews such as yours! Thank you for highlighting our comfortable accommodations, friendly service, convenient location near Disneyland, and tasty treats upon arrival! It was an honor to welcome you to Hotel Lulu, BW Premier Collection, and we look forward to many more visits.
Hotel Lulu is a great hidden gem. Check in is quick and easy. Desk staff are friendly and helpful. Parking is reasonable and abundant. Rooms are clean and comfortable. Easy walk to Disneyland and California Adventure. May have found our new go-to hotel for the Anaheim area.
We went for a convention. The hotel was sold out. I had some issues with my room and bathroom, but the staff was responsive and got those issues resolved.
I been staying at Hotel Lulu for a while and I honestly have to say that I love staying here, it's 2 block from Disneyland ( a 18 min walk) the price I have been paying at each stay way better than any other hotel in the area. It's clean, the rooms are spacious, the beds and pillows comfortable. I would be staying at this hotel every time I decide to visit Disneyland.
Honestly, it was a great overall experience Staff was friendly, room was clean, the amenities were great I honestly couldn't describe anything negative about our experience even if I tried. My family and I's new go to hotel when we're visiting from Arizona for a Disneyland trip.
Dear Daniel, Thank you so much for your perfect rating! It's an honor to be your new go-to hotel for trips to Disneyland, and we appreciate your kind praise for our hospitable team, impeccable accommodations, and fantastic amenities. Take care, and we look forward to your return!
The stay was great, the Hotel employees are very nice and accommodating. It was close to Disneyland were we went and they accomdated all of the needs we had even holding bags for the day as we are at the Parks. Hotel was clean. It would of been nice if they had more food but that's ok.
Thank you for staying with us at Hotel Lulu, BW Premier Collection. We are pleased to learn you enjoyed your stay and your compliments to our staff and clean environment are very much appreciated. Your comments where we could have improved have been noted and will be discussed internally, as we are always looking to improve our guest experience.
We stayed on our honeymoon trip. We arrived late for check in and was greeted with a cocktail. The room was perfect. The staff was friendly and helpful. We went to the bar and had a great experience with Welbert. He was super friendly and helpful as well. Would come back next time we are in town anytime.
It was an honor to welcome you to Hotel Lulu, BW Premier Collection, for your honeymoon, and we are delighted you had such an amazing, memorable visit. Our team works hard to ensure our guests have a wonderful stay, so Welbert and the rest of the staff will be thrilled to know you were impressed. We look forward to welcoming you back for many more celebrations.
Close proximity to the park, 10 minute walk or right next to the Toy Story parking lot if you prefer shuttle service. Comfortable beds & clean rooms. Microwave, refrigerator and coffee maker in room. Friendly staff upon check in and they are sure to offer help if needed.
Wow!Thank you! It was a pleasure to have you as our guest at Hotel Lulu, BW Premier Collection, and we are delighted you had such a wonderful stay. Your kind comments about our amazing staff, clean, comfortable accommodations, and prime location are truly appreciated and will be shared with the team. We look forward to welcoming you back on future trips to the area.
Very clean rooms. Walking distance to Disney. I felt it was a safe neighborhood. IHOP right next door. Rooms were kinda small. Clean hotel. Great front desk emoyees. Wish the pool was open later. 7th floor had horrible water pressure. Overall a great stay!
Dear Shenae, Thank you for staying with us recently! We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our excellent location and high standards of cleanliness. Your feedback about the water pressure will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you return soon!
Staff was friendly and helpful. Room was clean. The amenities were great. There are great food options available through room service. The pricing was really competitive as well. They even allowed me to extend my stay the morning I was supposed to checkout which made everything smooth and let me stay in the room I already had.
Dear Alexis, It was such a pleasure having you as our guest! We work hard to meet expectations like yours, and we're happy to hear our hospitable team, impeccable accommodations, and excellent value hit the mark for you. Thank you for your perfect rating, and we hope you return soon!
DO NOT STAY AT HOTEL LULU! Very dismissive staff and they would not fix any issues we reported. Would not recommend
Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share, as your valuable feedback helps us to improve our processes and better serve our guests. It is our hope that you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating.
Checking was a breeze and the front desk people were very friendly. My room was spacious and very clean. Bed was very comfortable, I slept very well. I was only there for one night, because I had extended my stay 1 day. My original hotel didn't have a room available so I found Hotel Lulu. I really wish that I had stayed the 3 days there at Hotel Lulu. I will definitely be back for my next trip to Anaheim.
My family had a great time and loved the room. Everything was within walking distance. Shuttle stopped in front of hotel for Disneyland
Daphne was great beautiful smile so helpful made my stay wonderful can't wait to come back you need more people like her hope she's there when I come back it would make my stay so much better compare to my last stay here which was not very good !!!
Thank you for your fantastic review! We're thrilled that Daphne's helpfulness made your stay wonderful. We'll be sure to share your kind words with her. We look forward to your next visit to Hotel Lulu, BW Premier Collection, and are excited to provide another world-class experience.
Cute hotel with great amenities- complimentary cocktail when we checked in, coffee in the morning and a hotel restaurant (we didn't use). Offered an easy walk with close proximity to Disneyland. Bathroom could have used some renovating but room was clean. Lots of restaurants close by and nice size refrigerator.
Thank you for your review! We're glad you enjoyed your clean room and our great amenities. Your feedback about the bathroom is noted. We hope to welcome you back to Hotel Lulu, BW Premier Collection for another enjoyable stay!
Amazing location to visit Disneyland and loved having a room with a view of the fireworks. The hotel itself was beautiful and a fun environment with a sweet and helpful staff. The food in the restaurant was delicious and quick service and the Intelegentisa coffee was a very welcome surprise.
Dear Chelsea, Thank you for your wonderful review! We're thrilled you enjoyed our amazing location, beautiful hotel, and fun environment. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection for another memorable visit!
Funky hotel located close to Disneyland and the Anaheim Convention Centre. Friendly and helpful staff, welcome cocktail, poolside bar, fire pit and games. Breakfast available at on-site restaurant. Small issue with TV remote resolved quickly. Great stay!
I booked 2 connecting rooms. Upon arrival, I was given keys for one room and told that the other had to be cleaned. After unpacking I was then told that the connecting room was already occupied. We had to repack and change rooms. Very inconvenient.
Room was large enough for 3 adults and one child although it was a little dated and tired. The hotel location was ideal for Disneyland and also for traveling to LA and Universal. Lots of places to eat in the local area. House keeping I.e. bins emptied, sheets changed, towels changed had to be requested. The room was quite dusty in the bathroom and living areas. Regardless of these issues we had a wonderful time
It's always a pleasure hearing from our guests. We're glad our location was ideal for your plans, and we appreciate your feedback about housekeeping. The next time you're in town, we invite you to stay with us again.
Great place, close to the parks. Great service too. Drove to meet up with family to enjoy a spring break experience. My only complaint is the daily parking fees, but at least I'm not paying Disney parking prices. Very comfortable rooms too. ++
Dear Adam, Thank you for being our guest at Hotel Lulu, BW Premier Collection! We truly appreciate you sharing what you enjoyed about your experience, as this ensures we keep up the great work. Anytime you're in Anaheim, we'd be honored to have you!
This hotel was a good last minute find. Only down side was getting a room that faced a wall with the air vents tubes. So felt like we were sleeping in a little box. The staff were great though and loved that we were offered a complimentary drink, which fit their theme perfectly. Also you do get charged for parking at this hotel, it was about $30 per day and it is walking distance from Disneyland.
Dear Marina, Thank you for taking the time to share your experience at Hotel Lulu, BW Premier Collection. We're happy to hear you enjoyed our hotel overall and appreciated our attentive staff and complimentary drink. Your feedback is valued, and we look forward to welcoming you back for an even better time someday.
Just had another very enjoyable stay at Hotel Lulu. We have stayed at multiple good neighbor hotels in the Disneyland area for many years and have settled on Hotel Lulu because it is always clean, the staff is always very friendly and helpful, their rates are very competitive, but most importantly to me is the bed! That may sound weird, but after a long day in Disneyland, I need a comfortable bed and they have the most comfortable beds of any other hotel I have stayed at! We will continue to stay at their hotel whenever we are in Disneyland!
Great hotel close to Disneyland in walking distance. Staff was amazing and rooms were nice with comfortable beds. Bartenders were very friendly and fun to talk to. Overall, a great experience, especially being a woman traveling alone. I always felt safe. Starbucks close by. Will definitely be coming back.
Thank you for sharing your great experience at Hotel Lulu, BW Premier Collection! We're thrilled that our location, comfortable rooms, and friendly team members made your stay enjoyable. It's especially important to us that you felt safe and secure while traveling alone. We're glad our proximity to Disneyland and local amenities like Starbucks enhanced your visit. We look forward to welcoming you back soon for another wonderful stay!
Clean rooms and very well maintained area! Love the location of the property! Close to food and stores. Toy story parking lot is very convenient!
Dear Robert, It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning our impeccable accommodations. Thank you for your perfect rating, and we hope you return soon!
The rooms were spacious (for the area) and clean. The staff was absolutely outstanding. Did not encounter one negative staff member. We got to the hotel early before heading to Disneyland and they were able to check us in early. Super close to a Starbucks and Walgreens. Hotel happy hour was nice.
Dear Lisa, Thank you for choosing to stay with us and for sharing your five-star experience! We are delighted to hear that you appreciated our spacious rooms and friendly service. In addition, it's wonderful to know that our location and amenities added to your convenience. We sincerely look forward to your next visit to Hotel Lulu, BW Premier Collection, and another enjoyable happy hour!
All was great here. Unfortunately there was a very early morning protest across the street. Woke us up at 6:30am. Not fun.
Dear Sherri, Thank you for choosing Hotel Lulu, BW Premier Collection, and for taking the time to share your five-star review. We appreciate your feedback and are delighted that you had an overall great experience with us. However, it is disappointing to hear that the early morning protest disrupted your rest and we regret any inconvenience this caused. We hope to have the pleasure of welcoming you back under more serene circumstances in the future.
Right at check-in, the staff was welcoming and beyond helpful. Even got a complimentary drink! The decor was adorable as I headed to the elevator and I loved how the walls were adorned. The room was spacious, clean and comfortable. Conveniently located to vending and elevator. Fridge and microwave as well as coffee in the room too. Wifi was great. The walk to Disney wasn't bad at all and I felt safe the whole time. Plenty of convenience stores and food around. All in all, would definitely stay here again.
Dear Melissa, Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience right from check-in, with welcoming staff and a complimentary drink setting the tone for your stay. We look forward to welcoming you back for another enjoyable stay!
Very good instalations. Very clean. The only thing i can tell was not good, i order cleaning the room and it was not acomplished
Thank you for choosing Hotel Lulu, BW Premier Collection. It was our pleasure to host your trip to Anaheim. Although we appreciate your thoughts on parking, please know our rates are published online so you can review these details before making a reservation. We hope you had an overall pleasant stay, and we would be delighted to welcome you back.
This hotel was clean and less than a 10 min walk to Disney, had a great pool, would have like a hot tub. Walking distance to Starbucks and lots of restaurants. Would definitely stay again.
From our clean accommodations to our prime location, we are so happy to know that you enjoyed everything about your time with us. Thank you so much for the high rating and we hope to see you again soon.
The stay was very pleasant. Walking distance to Disneyland. Room was clean and comfortable! I only wish the eating area had more than just breakfast, but maybe lunch/dinner as well. No major complaints though. My boys and I enjoyed our entire vacation.
We're so delighted to know that you and your children enjoyed everything about your time with us, from our prime location to our clean, comfortable accommodations. Thank you so much for taking the time to leave us your feedback, and we hope you'll join us again at Hotel Lulu, BW Premier Collection soon.
Very beautiful stay except for the shower drain draining very very very slow and it took maintenance 30 minutes to get there.
Thank you for being our guest at Hotel Lulu, BW Premier Collection. While it sounds like you had a pleasant overall stay, we apologize for any inconvenience you had regarding the shower drain. We're glad that our maintenance team was able to assist you. If your travels bring you back to Anaheim, we would be happy to see you again for a stay that is sure to exceed your expectations.
The hotel was beautiful , they have great amenities such as pool , bar , snack bar, and even better close to Disney. I love that the hotel is really safe- You have to use the card to go in to the hotel from the back by the parking lot. Also , when being in the elevator you have to scan your guest card to go up the floors.
My recent stay at Hotel Lulu, BW Premier Collection was nothing short of exceptional, leaving me thoroughly impressed and eager to share my experience. As a frequent traveler who values comfort, convenience, and hospitality, I found this hotel to be a standout choice that exceeded my expectations in every aspect. First and foremost, the ambiance of Hotel Lulu is inviting and charming, with modern yet cozy decor that creates a welcoming atmosphere from the moment you step through the doors. The stylish lobby, adorned with tasteful furnishings and vibrant accents, sets the tone for a memorable stay, while the attentive staff members greet guests with warm smiles and genuine hospitality, making you feel right at home from the start. Additionally, the accommodations at Hotel Lulu are nothing short of luxurious, offering spacious and elegantly appointed rooms that provide a perfect blend of comfort and style. From plush bedding and ergonomic workspaces to state-of-the-art amenities and thoughtful touches, every detail has been carefully curated to ensure a restful and enjoyable stay for guests. Whether traveling for business or leisure, I found the room to be a peaceful retreat where I could unwind and recharge after a busy day. One of the standout features of Hotel Lulu is its exceptional service and attention to detail, which sets it apart from other hotels in its class. From the moment of check-in to departure, the staff members go above and beyond to cater to the needs and preferences of guests, providing personalized recommendations, arranging transportation, and addressing any inquiries or concerns promptly and professionally. The level of care and dedication exhibited by the staff truly reflects the hotel's commitment to excellence and guest satisfaction. Furthermore, I was impressed by the array of amenities and facilities offered at Hotel Lulu, which cater to the diverse needs and interests of guests. From the well-equipped fitness center and outdoor pool to the business center and complimentary Wi-Fi throughout the property, there is something for everyone to enjoy. Additionally, the on-site restaurant and bar serve delicious cuisine and refreshing beverages, providing a convenient option for dining and socializing without having to leave the hotel. In terms of location, Hotel Lulu boasts a prime spot in the heart of the city, offering easy access to top attractions, shopping districts, dining options, and business hubs. Whether exploring the vibrant city streets or attending meetings and events, guests can enjoy the convenience of being centrally located while still enjoying a peaceful and tranquil retreat away from the hustle and bustle. Overall, my experience at Hotel Lulu, BW Premier Collection was nothing short of exceptional, and I would highly recommend it to anyone seeking a memorable and enjoyable stay. From the stylish accommodations and attentive service to the convenient amenities and prime location, this hotel truly embodies the essence of hospitality and luxury, making it a standout choice for travelers seeking a refined and rewarding experience. Pros: Inviting ambiance and stylish decor create a welcoming atmosphere Luxurious accommodations offer comfort, style, and modern amenities Exceptional service and attention to detail from attentive staff members Array of amenities and facilities cater to diverse needs and interests Prime location in the heart of the city offers easy access to attractions and business districts
Dear Terho, Thank you for sharing your wonderful experience at Hotel Lulu, BW Premier Collection! We're thrilled that our inviting ambiance, luxurious accommodations, and exceptional service made your stay memorable. Your praise for our team's attentiveness and the array of amenities highlights our commitment to excellence in hospitality. We eagerly look forward to your return, promising another refined and rewarding experience in the heart of the city!
Staff was excellent. Simon was genuine. Lulus Kitchen breakfast was fantastic. No irons :/ had to stream. Room was outdated but very clean. The place was a vibe. Walgreens and CVS are 24 hours and nearby. Parking had in and out privileges. Forgot my trunks but would have gone for a swim.
It was wonderful having you as our guest recently! We are delighted our hospitable team left a memorable impression on you, and we'll be sure to share your compliments with Simon. Receiving recognition for our delicious breakfast offerings, impeccable accommodations, and fantastic location is always appreciated. Thank you for your perfect rating, and we hope you return soon!
Room was clean and bed was comfortable. The area was quiet. Only thing lacking is free breakfast that other hotels provide. When your press for time in the morning a simple breakfast is great and saves time so you csn get to rope drop. We may stay at another hotel to get the quick breakfast.
Dear Beverly, We enjoyed hosting you at Hotel Lulu, BW Premier Collection. It's lovely that you appreciated our clean and comfortable accommodations. Although breakfast isn't included in our room rates, we serve a delicious menu at our on-site restaurant for a nominal fee, should you desire a convenient start to your day. Additionally, our team is always happy to recommend nearby dining spots. Safe travels, and we'd love to see you again.
The staff is always so amazing! We've stayed here a few times already and it's always such a smooth trip! I would highly recommend 10/10 They always go above and beyond for us It's so close to the park and walking distance, we always end with a little night cap as well
Dear Lexie, It was a pleasure welcoming you back to Hotel Lulu, BW Premier Collection. Thank you for praising our attentive service and desirable location near Disneyland! Our team is honored to have earned your recommendation, and we'll see you again soon!
This is the second time we have stayed at the Lulu Hotel. I can promise you that it won't be our last. Hotel Lulu is not only conveniently located to Disneyland but it is also clean and the staff is so friendly. I can't say enough kind things about the front desk especially about Savannah. She is awesome. My son really took to her. wouldn't leave without saying goodbye to her on our last day. The breakfast was delicious and service in there restaurant was fast as well. I can't say enough great things about it.
We're delighted you enjoyed your stay at Sheraton Niagara Falls! It's great to know that our clean, welcoming accommodations and tasty breakfast impressed you. Thank you for sharing the sweet interactions Savannah had with your son. We look forward to seeing you again during your next Disney trip.
Excellent breakfast and very nice hotel. Staff is very friendly and helpful. Only about a half a mile walk to Disneyland main gates. Very close to everything in Anaheim. Definitely recommend to anyone wanting a close stay to the Park for a reasonable price and luxurious accommodations
Dear Mike, Thank you for the kind review and recommendation! We're glad our friendly staff made you feel welcome and that you appreciated the included breakfast. The next time you're looking for convenient, affordable accommodations near Disneyland, please come see us again at Hotel Lulu, BW Premier Collection!
I love Hotel Lulu. The staff are friendly, the check in drinks and cookies are such a nice touch and the rooms are cute and comfy. The pool is beautiful. It opens early and closes late which means you can have a drink (or in my case a Shirley Temple) by the fire at 9pm if you choose!. Can't wait to go back. It's my fav hotel by far!!!
The rooms are super Clean and comfortable. The staff are very polite. The whole hotel has very cute decor. Reasonable walking distance to Disneyland. We even walk back for lunch since it's so close. Small bar for parents after a long day at the park .
Dear Sarina, Thank you for visiting Hotel Lulu, BW Premier Collection, and for your fantastic review. We are glad you and your family enjoyed your time with us, and we appreciate your kind words regarding our comfortable accommodations, friendly team, and convenient location. It was a pleasure having you as our guest, and we look forward to seeing you and your family again soon!
Room was clean and bed and pillows were comfortable. Microwave in the room was nice. Fridge was too small. AC was nice and cold. Tried to check in early as others were doing and was told my room wasn't ready but that someone would call as soon as it was ready but I never received a call. There was no ice bucket in the room so had to request one and it arrived promptly via robot. Only stayed one night. Walked next door to Toy Story shuttle and headed to Disneyland. Would stay again.
Dear Monica, Thank you for staying at Hotel Lulu, BW Premier Collection. We are so happy to hear you thoroughly enjoyed our accommodations. We are also delighted to hear that you took full advantage of the hotel's location and enjoyed all the nearby activities. We look forward to your next visit. Thank you again for your review.
The staff were professional, the rooms were clean, easy to find hotel, convenient location, I wish there was a complimentary breakfast. I think all hotels should be outfitted with a bidet. I did try to check on at 11, room was unavailable, they said they would give me a call but they did not. I give 7.5/10
Dear Jeremy, Thank you for sharing your feedback with us. We're pleased to hear that you found our staff to be professional and our rooms to be clean during your recent stay. Additionally, we're glad that you found our hotel easy to find and conveniently located. We appreciate your suggestion regarding complimentary breakfast, and we'll certainly take it into consideration as we continue to enhance our offerings for guests. We apologize for the inconvenience you experienced with your room not being available upon check-in at 11 AM and for not receiving a follow-up call as promised. We'll address this issue with our team to ensure it doesn't happen again in the future. Thank you for your rating, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Management Team Hotel Lulu, BW Premier Collection
Very convenient whether you're going to the convention center or Disneyland. Room service is available but we used door dash instead. The hotel has a cute, beach theme and the staff are polite and enthusiastic. This was our second stay at Hotel Lulu and we would stay again.
It was a pleasure to welcome you back to Hotel Lulu, BW Premier Collection and we are delighted you enjoyed your stay. Your kind comments about our wonderful staff, fun-themed rooms, and great location are appreciated and will be shared with the team. We look forward to welcoming you back for many more memorable visits.
We watched the Disneyland fireworks right from our room…that was awesome. This hotel is in a great location to walk to Disneyland. The beds were comfy and the pillows were perfect. We may have been too exhausted to care! I do appreciate the nice quality of the towels and linens.
Dear Pam, We appreciated the opportunity to host you at Hotel Lulu, BW Premier Collection. Thank you for pointing out our great location within walking distance of Disneyland! Next time you vacation in Anaheim, you can count on us again for another comfortable stay.
The pool was such fun after a long day of driving. My family dropped by for a little bit and the neighbors abetted ok with a little noise as we got ready and came back. Great family atmosphere. I will definitely head back here when visiting family again.
Dear Joe, Thank you for choosing Hotel Lulu, BW Premier Collection. Our refreshing pool is the perfect place to relax and unwind after a long day on the road. We'll see you again next time you're in town to visit your family!
Location is great- close enough to walk to Disney. Stores and restaurants are nearby. Room was quiet. No problems. I usually look for free parking and breakfast. This hotel had neither but was clean and comfortable. I also would have preferred non-instant coffee but still grateful to have in-room coffee.
Dear Amy, Thank you so much for taking the time to share your thoughts on your recent visit. We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning our clean and peaceful accommodations. Your feedback about the coffee will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!
We loved our stay! The staff here is just wonderful including Lulu the delivery robot. The rooms are clean and had all of our needs. The front desk is very responsive to requests and needs. The parking is safe and plentiful. We would gladly stay again and again. Great place!
It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we're thrilled to hear that we made a good impression on you. Receiving recognition for our impeccable accommodations and convenient parking is always appreciated as well. Thank you for your perfect rating, and we hope you return soon!
Only negative is that the housekeeper came in when she wasnt supposed to , the room was entered while we were gone . She gave is new towels and took 1 used one , which was nice but she didnt have to come in so we were violated in a way . They should be more on it about these things cause our privacy was violated even though everything was still ok
The front staff when checking in was the friendliest that I have encountered in a long time. Also when entering and exiting the lobby they staff was very engaging and friendly very pleased. Loved the pool and fire pit with games especially cornhole my favorite. The only down fall no HOT TUB. Other wise a very enjoyable stay
Dear Cammy, We want everyone who stays at Hotel Lulu, BW Premier Collection to have an excellent visit, so we're happy to hear that was the case with you! It's great to know that our friendly staff and fun games area helped make your visit memorable. Please come see us again soon.
My experience was excellent, the staff very friendly and helpful, the rooms very tidy and very clean and excellent ambiance. They have the service of storing your luggage while you finish doing your things and they also welcome you with a welcome cocktail.
Dear Leonardo, Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our clean rooms added to your experience. If your travels bring you back to town, please come see us again at Hotel Lulu, BW Premier Collection!
Good hotel to stay at was close to Disneyland. Great bed and pillows. Only issue is the parking charge is pretty high. Other than parking charge great hotel clean rooms close to a lot of restaurants and shopping. Can easily walk to Disneyland.
Dear Aaron, It was such a pleasure having you as our guest! We're delighted our fabulous location suited your needs well, and we appreciate you mentioning our impeccable accommodations. Please know that our parking fee is an Anaheim City Limits mandatory fee, though we understand your disappointment. Thank you for your review, and we hope you return soon.
When I checked in, they didn't have my reservation as it was canceled by their group admin 9 days prior. Said they had tried to reach me to update a payment method and couldn't reach me. I was traveling for work at the time and got no messages from anyone at the hotel. I assure you, if someone had sent me a message that they were going to cancel if I didn't call back, I would have been ALL over it. Two years ago, I had arrived the second day of a 3 day stay (didn't realize I had booked for the night before) and they had canceled and rebooked my room and there was zero availability. There were NO hotels with rooms left due to a massive annual Expo at ACC. They gave me a room this time at the rack rate of $299 + $50 deposit + $29 parking + taxes but somehow that came to $464?? For one night. Group rate was $269/night w/o parking. My original reservation was for $668 for 2 nights (not including parking). That night, I spent half the night trying to decide where I would be able to stay the next day, and had concluded I needed to just stay with friends in LA (an hour away) and have to get up at zero dark to drive back and be able to park. The next morning, I went tog et coffee and decided to ask again if there was another room for the 2nd night. I was shocked that the answer this time was “yes” and I needed to move right now (it was about 10:00am) from my double double to a king. I gladly packed up and moved to a king room on the 5th floor, also at $299/night. The room was gigantic (ADA room) with a super comfy bed and pillows. Shower was good, tv and remote worked, blackout drapes worked well and I was super comfortable. While this was all going on, people are checking in and being given free slushy blue cocktails, which was nice (I don't drink anything blue, so no biggie), but after what I went through trying to check in, no oft offered me a drink? Even though they were offering it to everyone? Missed hospitality opportunity. The manager had to be brought in to help and he was not sufficiently apologetic and didn't make any meaningful effort to help solve the problem, other than approve that they would find me a room. The young gal helping me did all of the hard work and apologized multiple times, made eye contact and was trying really hard to help me. Will probably stay again because it's clean and comfortable and so close to the convention center so I can go back and forth easily and leave my car at the hotel. Parking at the CC is $20/day but you have to get there quite early to get into the actual convention center lots. Otherwise, you'll park at the Angels stadium parking and shuttle in. Definitely learned to plan ahead and find a hotel in walking distance to avoid the parking drama and lost hours. Very unhappy about my rooms being canceled and them saying they “tried to reach me”, as I would have called back and resolved that immediately, for how important this event is for my business. Without all of that drama, the hotel is perfectly good and clean with a great location for the convention center and Disneyland. And it was March so not spring break or summer, so didn't hear a bunch of kid noise as others seemed to complain about. And I like kids and kids should make noise when they are excited about going to the “happiest place on earth”!
Dear Erin-Kate, Thank you for staying with us at Hotel Lulu, BW Premier Collection and we appreciate you taking the time to share your detailed feedback. While we are glad you enjoyed your stay overall, we do wish it had been completely seamless. We sincerely apologize for any inconvenience and frustration you may have faced. That said, we're glad to hear that you found our accommodations comfortable and our location convenient for your needs. We value your loyalty and hope to have the opportunity to welcome you back for a smoother experience in the future.
The hotel location was ideal for Disneyland and also for traveling to LA and Universal. Room was large enough for 4 people and had good natural light. The only downside was the room was dated and tired. We was not aware that there was no house keeping I.e. bins emptied, sheets changed, towels changed unless requested. The biggest issue was the amount of dust in the bathroom and living area. Regardless of these issues we had a wonderful time
Extremely clean room, very comfortable and the staff is exceptional - its the only place I will stay when visiting Disneyland. I enjoy this place so much because I am treated very well and the park is only a 14 minute walk. Plus you get a few drink at check in.
Dear Sean, It is an honor to be your go-to accommodations in the area. We're thrilled that you feel welcomed by our team and that our location works perfectly for your plans. You can always count on us at Hotel Lulu, BW Premier Collection to ensure a memorable and enjoyable getaway.
Quick walk to Disney, very friendly staff, overall room was OK, it was clean, they put us in a room that shared a wall with the elevator lobby so we could hear a lot of foot traffic. And we had a view of a wall with pipes and trash below which was not pleasant, and also made lots of noise at night.
Dear Karli, Thank you for taking the time to leave us a review. Our team is pleased you received excellent service and enjoyed our clean rooms, but we are saddened to hear that noise impeded your night's rest. We apologize and appreciate your feedback. We hope you will consider giving us another chance so we can deliver a more memorable experience.
Overall we had a good stay. Savannah was there when we arrived and she has a wonderful personality. I also had a couple interactions with the manager (I didn't catch her name) and she was also very nice and warm. Pros: Check in was easy, I was able to check in an hour early because the room was ready. The kids got complimentary oreos and a cocktail for the adult. They offer a free kids meal with purchase of adult meal in there cafe however we didn't take advantage of that so don't know if it's good. Price range for adult was approx 20.00. Beds were comfortable. Large TV. Room temp was good and unit worked well. Blackout curtains. 10 to 15 min walk to Disney. It wasn't bad, we ubered one morning to Disney for 7.00. Not a lot of street noise or hallway noise. Cons: there's tax on the parking fee of 29.00/night which I thought was odd. The main lobby and hallways have bad smell with stuff sprayed to try and mask it. Think sweaty gym locker room (the room itself didn't smell). Room seemed clean but there were hairs on the towels and a couple stains on the carpet (this was minor for me because those things are bound to happen). There was hardly any water pressure in sink or shower, yet the toilets are turbo flushers. You can hear the flush next door and above you. The walls (particularly in the bathroom) are SO thin. I could hear the guy in the room next to me peeing when I was getting ready in the morning. The water wasn't very hot for the shower. There will little gnats in the bathroom . I killed so many I have no clue where they kept coming from! Overall, I would say it's a good place to sleep comfortably and walk to Disney. The people that work there are also very nice and accommodating.
Dear Brynn, We're so happy to know that our prime location and friendly team members were the highlights of your visit! Your feedback regarding our accommodations and amenities will be discussed internally and we'll make improvements where necessary, as we always want to provide our guests with the best experience possible. Thank you so much for the high rating, and we hope to see you again soon.
I needed a hotel for a convention I was a vendor at. I basically needed a bed as I want going to spend much time at the hotel. But I didn't want to stay in a gross or old dirty motel. I randomly stayed here last year and said if I ever needed to stay near Disney that would be my hotel! Staff was beyond friendly, the welcome cocktail was just what I needed after a very stressful day. The beds were comfy, room was clean and modern, and staff was so friendly and helpful.
Avoid this place. I have never written a review before but people need to know. Rude unhelpful staff I would recommend sleeping on the streets . Air conditioning noisy and not cooling beds are hard and lumpy the bathroom is a disaster! Just nothing nice to say!
Perfect for Disneyland or the convention center. Nice clean room. Big parking lot. Bed was fine with a big TV. Refrigerator and microwave. Coffee maker was a pack of instant coffee and a pot to heat the water. The hotel felt safe and except for a few rowdy little kids it was quiet.
Rooms are always clean. Friendly staff and close to Disneyland. Parking lot is spacious. They have a nice bar and comfortable lobby. The staff there are very accommodating. Hands down the best hotel near Disneyland. I highly recommend this place for your next stay.
The rooms were very clean. The decor was cute and it was conveniently located to Disney, restaurants and convenient store. The staff was super friendly and helpful. The complimentary welcome drink was a nice surprise. They do charge a hefty daily parking fee, so be prepared for that additional cost
Stayed here on a busy Disneyland race weekend. Great experience! Well located, not too expensive, and the room was a nice size and clean. The only couple negatives were that the walls were thin and it was pretty loud. My room faced Harbor Blvd but I heard more noise from other rooms than from the street. I could also hear the fireworks from Disney, but sadly, couldn't see them. Overall, a good choice of hotel, easily walkable and decent stay.
Good location. Price felt a bit high for the condition of the property. Felt that we could have had a better experience elsewhere. Seems that price ballooned from what was originally confirmed, but it was just last minute taxes. Unfortunately, the confirmed rate when we booked was far higher than the day of rate, which felt a little odd since we booked with the BW app.
The only big issues we had was parking was pretty expensive, a few dollars more than parking at the actual parking garage for Disneyland. The other was the walls were extremely thin. We could hear the kids next door screaming all night long so it was hard to get to sleep. The room itself was clean and bed was comfortable. Also there is no smart tv in the room we stayed in so we had to watch DirecTV instead. If you want to watch certain movies or shows, be sure to bring a streaming device with you on your trip.
Provided an excellent location. The surrounding area was safe and provided a number of eating options. Very friendly welcome. Easy walking distance to Disneyland. Clean and good sized rooms. Friendly staff. Only issue was loud ventilation system.
Wonderful and convenient hotel to visit Disneyland. All the staff was so friendly. But what really made my stay was the Inteligensia coffee in the lobby and in the rooms. So much better than that rancid Keurig stuff most hotels offer. The price was really great, too.
For the money and location, this is a pretty good hotel. The things we liked....Walgreens next door, hotel isn't very big so it took 2 mins to get to the lobby, it was clean, and the staff was friendly. What we didn't like....food options inside the hotel are non existent, after breakfast, you have 1 key to open the glass door to get in the building and another to open your room door. We did use door dash a couple of times when we got back late from the parks, and it worked perfectly fine for us. Uber/Lyft picks up quick if you want a fast cheap ride to/from the parks. If you want to walk, it's just over 2 long blocks....
It was a pleasure having you stay with us. We appreciate your compliments regarding our clean facilities, friendly service, and superb location. Also, thank you for your suggestions related to breakfast. We are glad you enjoyed your time with us, and we look forward to seeing you again soon!
The stay was very good, with a comfortable and spacious room and positive vibes throughout the hotel. However, my only dissatisfaction lies with the key cards. To enter the building, you have to slide a key card, which provides added security but also proves to be a hassle as the cards frequently malfunction. The parking lot is situated at the back of the building, so when the key cards don't work, it becomes problematic, forcing you to walk all the way around the big building with luggage or anything else.
Your comfort is our pleasure! We're glad our accommodations served you well. However, we apologize for any issues you had with your key card. We always encourage guests to separate them from other magnetized cards, such as credit cards, to reduce malfunctions. Nevertheless, we will look into this further and make corrections where possible. Overall, it was a pleasure hosting you, and we look forward to doing so again!
The room was comfortable and the hotel overall had a fun, beachy atmosphere. The restaurant was really tasty. We did not have housekeeping service but the room was clean. The front desk staff was helpful and friendly. The daily infused water was a refreshing treat.
Dear Jennifer, Thank you for choosing Hotel Lulu, BW Premier Collection, we're pleased you had a wonderful time! It was our pleasure to deliver clean accommodations and friendly service, and we can't wait to welcome you back in the future for another successful Disney Weekend.
Over all the room was amazing. Spacious and clean. Enjoyed our stay for the two nights! Beds were comfy. TV worked, fridge worked. No complaints. Bathroom was clean all the shampoo options where good. Love the shuttle service. Picked us up in front and drop us of the same!
Dear Martha, Thank you for taking the time to leave us a review. We are thrilled to know you enjoyed your stay, particularly highlighting your room and our shuttle service. We hope to welcome you back again soon at Hotel Lulu, BW Premier Collection.
We were at Anaheim for an event in the convention center. Enjoyed our stay at this very accessible hotel. It is a walk away and a block to the convention center. Restaurants are all over and if you are there visiting Disneyland. This place is a solid option. Staff is very friendly and they do have some awesome amenities like, Gym, bar, Coffee shop, a pool and a restaurant. Rooms are clean and very adequate, sheets are fresh and clean and the bathroom are nice and clean. Will not hesitate to suggest this hotel to anybody. This is really a solid option for a quick stay in Anaheim
Dear Rio, Thank you for sharing your experience at Hotel Lulu, BW Premier Collection! We are delighted you had a wonderful stay with us and found our location convenient. It's great to know that you enjoyed our amenities, such as the gym and coffee shop, and appreciated the service provided by our team members. We are also happy to hear that your room was clean and comfortable and that you had a positive overall experience at our hotel. Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay!
This hotel is a Great location for Disney, affordable and easy parking too. Their beds are very comfortable and the room is nice overall. The hotel does not have restaurants, but they have free delivery service with a wide variety of food. This was our second stay and we will be back!
Dear Morgan, Thank you for your wonderful review! We're delighted to hear you enjoyed your stay, from our convenient location for Disney visits to the comfort of our beds. Knowing our delivery service added value to your experience is also great. It was a pleasure to have you as our guest at Hotel Lulu, BW Premier Collection, and we look forward to welcoming you back for another visit!
Guest service are great, they are friendly and helpful. Great location for Disneyland! Surrounding with convenience stores, restaurants and gift shops. Lulu the robot is so cute ... delivery our extra towels in a minute! Room is good, bed and pillow are good. Shower pressure is great ...with hot water!! Great place to stay if you are coming to Disneyland!!
Dear Usana, Thank you for choosing Hotel Lulu, BW Premier Collection, and for taking the time to share your delightful review. Most people choose us for our prime location but return thanks to our awesome service and clean, comfortable accommodations. We are thrilled you were also impressed and we look forward to welcoming you back on future trips to our area.
My husband and I have stayed here twice now. Once in December and then this past weekend. Front desk staff were really nice, rooms were clean and nothing was missing. As a best western member we even got a free drink! Which was a nice touch. The only thing I would recommend is that they advertise the parking fees. It's not a big deal if they make it known that it's an additional charge. Otherwise it's close to Disney and has what you need.
Dear Moira, Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. Our goal is to provide every guest with exceptional service and pristine accommodations, so we're thrilled both were the case for you. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope you'll choose us again in the future.
Very very sweet and helpful! My family and I stayed the one night for Disneyland to celebrate my sister's birthday and she loved her experience! They had balloons and a card ready with lollipops and she was elated! I would definitely recommend staying here if you need a park that's close by in walking distance!
Dear Prisila, It was an honor to host your family for your sister's birthday, and it warms our hearts that our special added touches enhanced her experience! Your recommendation is a fantastic compliment, and we can't wait to host you again at Hotel Lulu, BW Premier Collection the next time you visit Disneyland!
Best beds and pillows. Good location. Easy walk to convention center. Area is safe and has excellent selection of restaurants and cafes. Also, great spot for Disneyland base as well. Kid friendly hotel. Parking is convenient and affordable.
Dear Jay, It was such a pleasure having you as our guest! We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning our comfortable accommodations and family-friendly atmosphere. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property!
Such a cute hotel - so enjoyed the upbeat Disney art and the modren yet vintage styling theme...friendly and efficient staff. Room service options partner's with surrounding restaurants for a large variety of food options. Quiet, clean, and comfortable rooms.
Dear PJ, Thank you for choosing Hotel Lulu, BW Premier Collection! We're glad our fun, Disney theme, friendly staff, and tasty food helped make your visit memorable. The next time you're looking for clean, quiet accommodations in the area, please come see us again.
The front desk staff was friendly, but they didn't have a sense of above and beyond. I wanted to purchase some muffins from the bakery counter and asked about flavors they didn't know and didn't even go out of their way to find out. I would've loved to see them go above and beyond to please their guest. When leaving at 6:30 AM was told coffee is not set out for another hour. However, there were four different guests that were looking for coffee for me above and beyond meant the Desk representative would have brought it out. Nonetheless she was adamant to stick with her 730 time. I would like to see them go above and beyond on these very simple task.
Thank you for taking the time to share your honest feedback. We regret to learn that you were not fully satisfied with your stay. We'll be sure to share your feedback with our team to determine ways of improving our guest experience in this respect. It was a pleasure having you here, and we hope you will give us another chance to exceed expectations in the future!
Comfortable and clean. About a 15 minute walk to Disneyland. My complaint is that the drain in the tub was malfunctioning so I had to use the bath mat to keep it wedged open. Also no hooks for towels.
Dear Eric, Thank you for choosing to stay with us at Hotel Lulu, BW Premier Collection. Our goal is to provide every guest with clean, comfortable accommodations, so we're delighted our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our convenient location. However, we apologize for any inconvenience you encountered in your room. Your comments have been duly noted and will be investigated further. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back soon.
Hotel was surprisingly nice. Heard some soso review but we were very pleased. Clean, quick elevators and themed nicely. Only a 13-15 minute walk to Disneyland entrance. Has a breakfast for a fee( did not try). Has fridge and microwave but instant coffee. You can take the Toy Story shuttle from the parks and cuts your walk in half. Would stay there again.
Thank you for being our guest at Hotel Lulu, BW Premier Collection, and for taking the time to share your delightful review. There's no greater compliment than knowing you were so impressed with all we have to offer that you'd stay with us again on future visits to the area. It was a delight to be part of your trip to Disneyland, and we look forward to welcoming you back again soon.
Took Family to Disneyland. Hotel was less then 10 min walk there is a bus / shuttle to take you to the park but the weather was nice and a little walking felt good after a 2 hour car ride. Love this hotel would recomment to friends and family
Dear Anthony, Thank you for your terrific review of your recent visit! It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the future!
From the moment we walked in through the lobby I felt the Disney, So Cal vibe. Smelled great and the front desk was very friendly and helpful even at 2:30am when we arrived. The rooms were clean and the decor was what I would call beachy Disney. The north tower is where Lobby, and breakfast are served. Closest to harbor St. South tower from what I hear is the same decor and comforts as the North. We stayed in the North tower and it was quiet. Cute little pool area with a bar as well. We were able to walk to Disney without any problems. Starbucks is on the way to the park and you have enough time to drink it on your way. Approx a 15 minute walk. Three blocks. There is also a Walgreens next to LuLus in case you needed to pick up any items or snacks. So for the price point we like to stay in for our Disney trips this has been my favorite!!
Dear Seeley, Thank you for sharing how much you enjoyed your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you liked our clean, fresh accommodations and found our location convenient for enjoying the local attractions. We look forward to seeing you again in the future.
My legs got attacked by bed bugs . The hotel was nothing special besides its location and being within walking distance of Disneyland . I had higher expectations beings it was a premier best western. Was definitely let down . Didn't have a hot tub . The iron board and iron were damaged but still operable.
Dear Lester, Thank you for sharing your feedback. We apologize for the discomfort you experienced during your stay. This is not the experience we want our guests to have. Our team will promptly investigate this matter to address it and ensure a more comfortable and pleasant stay for our future guests. We appreciate your feedback and will strive to enhance our services.
Such a cute hotel! Really friendly, helpful employees. This hotel really was super walkable to Disneyland which was an amazing plus. Hotel was really clean and the rooms were super comfortable, we had a great time! The only reason I didn't give 5 stars was because there seems to be a stubborn mildew smell at a particular elevator and side entrance. I'm pretty sure this is due to people walking back from the hotel pool but other than that, it was really lovely stay.
Thank you for selecting Hotel Lulu, BW Premier Collection, as your accommodation and for taking the time to provide us with feedback. We are delighted that our location was convenient and our staff was courteous during your stay. We appreciate your honest feedback and will take appropriate measures to address the inconvenience you encountered. It pleases us to hear that you had a lovely stay, and we hope to welcome you back for another enjoyable visit.
Almost everything was great, the water pressure in the shower was really bad and when we left at 4.30am there was no one there to check out and we were in a rush. We love the welcome drink (super tasty) beds were great and the AC was amazing!
Thank you for your feedback on your stay at Hotel Lulu, BW Premier Collection. We appreciate your positive comments about your welcome and our comfortable accommodations. We apologize for the inconvenience you encountered and will address these issues to ensure a more seamless experience for our guests. It is gratifying knowing you will stay with us again, and we look forward to welcoming you back.
So close to Disney! The gentleman at the front desk I wish I caught his name was so helpful and accommodating. The ladies as well so helpful. I'll definitely be coming back. The only thing that I thought was meh was paying for parking but I got a discount for being a best Western member so that was awesome.
Dear Alma, Thank you for your review! We're delighted to hear that our proximity to Disney and our friendly staff made your family trip enjoyable. We also appreciate your honest feedback and will consider your comments regarding parking. We eagerly anticipate welcoming you back to Hotel Lulu, BW Premier Collection.
I recommend the stay here. Clean and close to Disney and stores! Nice pool area, and staff was friendly!! Microwave came in handy and so did the fridge. Comfy bed and pillows as well. Would stay again!
Dear Nick, Thank you for your recommendation! We're thrilled you found value in your stay with us and that our cleanliness and friendly staff met your expectations. It's great to know that our amenities, like the microwave and fridge, were useful for your needs. We look forward to welcoming you back to Hotel Lulu, BW Premier Collection, for another comfortable stay.
We stayed at Hotel Lulu for the first time for our trip to Disneyland. This hotel met all of our expectations, our room was clean, bedding and pillows were so comfy and the staff was outstanding. The view of Disneyland and the fireworks from our room were nice. Will definitely stay at Hotel Lulu our next trip.
It brightens our day to know that you had a fantastic experience with us on your first trip to Disneyland. Thank you so much for your kind words about our impeccable accommodations, hospitable team, and fabulous views. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.
Hotel met needs, nothing was fabulous and nothing was terrible. Our AC unit definitely did not work, we had a very warm, muggy room. We slept good enough and that was the only time we were there. Great proximity to Disneyland!
Dear Abby, Thank you for taking the time to leave a review of your recent stay. We are glad you enjoyed our prime location. Guest satisfaction is important to us, and we will be using your feedback to further improve our services. Thank you for choosing to stay with us. We hope you will consider us again during your next trip to Anaheim.
Clean rooms. Comfortable beds. I do wish there was a better coffee situation in the rooms. Tasters choice seems like a bit of a miss in this day and age of easily accessible coffee. Overall a decent experience and honestly is very close to Disney! I would recommend despite the odd offhand comment the person checking us in made about my husband looking old (probably a misstep over words, but it's a comment that made us take a second to recoup from)
Dear Kelli, Thank you for being our valued guest. With a desirable location near Disneyland, our hotel is a great choice for a vacation in Anaheim. We're grateful for your coffee feedback, and our front desk team will remain focused on delivering friendly hospitality. If your travels bring you back to town, we hope you will count on us again for our clean and comfortable accommodations.
Easy check in and out, clean rooms, plenty of parking. The cleaning crew are amazing and was super helpful to us! All in all we had an amazing trip! We would definitely stay there again. Close to Disneyland 7 min walk for us that was great. And lots of places to walk too.
Dear Michelle, We were delighted that you chose to spend your birthday vacation with us at Hotel Lulu, BW Premier Collection. It's wonderful to hear you had a positive experience and that you appreciated our clean accommodations and the excellent service our team provided, as well as our convenient location within walking distance to Disneyland. Thank you for sharing your kind comments, and we hope to have the pleasure of your company again soon.
The room was how I expected it would be the bathroom door handle was broken and the toilet was incredibly loud but we didn't care it worked and we was hardly in the room anyway the worse thing was having to pay to park!
Dear Brandon, Thank you for taking the time to share your thoughts with us. While we are glad you had a good stay with us, we are disheartened that we were unable to provide you with a perfect stay. This is not typical of a stay with us, as our team makes sure to maintain our accommodations to the highest of standards. We appreciate you bringing these issues to our attention, and we hope you were able to contact the front desk, as they are ready to assist immediately. Your feedback will be shared with our team for review and improvement. Please consider booking another stay with us so we can show you a better stay.
Hotel Lulu far exceeded our expectations. As a Disney pass holder were on the hunt for a new go to Disneyland hotel. We were for looking for a clean, safe, friendly hotel with friendly staff. Let me tell you, Hotel Lulu checked all the boxes! The front of house staff were kind, knowledgeable and went out of our way to ensure that our stay was amazing. Six and Savannah were both spectacular. Six was working the evening we checked in and then the morning of the next stay. He was truly amazing. Hotel Lulu is lucky to have him as a part of their team. The room was spacious and clean. The hotel is within walking distance to the convention center as well as the parks. We loved Hotel Lulu so much that we have already booked another stay there. We feel like we found a hidden gem in Anaheim. Everyone was so kind and caring, the lobby decor is fun and beachy and the location most certainly cannot be beat.
Dear Victoria, Thank you for taking the time to share your perfect rating with us. We are thrilled that we were able to exceed your expectations. It makes us glad to know that our team members, Six and Savannah, made a positive impact on your stay. We are definitely lucky to have them both on our team. To know you appreciated our spacious accommodations and noticed the cleanliness will make our team members beam. The best compliment we could receive is that you have booked us again. It was a pleasure to have you as a guest, and we look forward to welcoming you back.
We stayed at Hotel Lulu while visiting Disneyland. The hotel is a little run down. The decor is a little strange and things don't seem to come together in a cohesive design. The staff was okay, no real issues but they didn't seem to want to be there. Perhaps they were tired as we checked in late in the evening. The welcome drink was a nice touch. The market in the lobby has some nice options for food. The location is obviously great - very close to everything. The room was comfortable, but dated. We had a okay view but it would have been nicer not to face a parking lot. We would stay again as it was very close to everything, perhaps the hotel will get rid of the tacky decor in the future. Very budget-friendly.
Dear Mikey, We appreciate you taking the time to leave a review of your recent stay. While we regret to learn you were disappointed with some aspects of the hotel, we are glad there were other amenities you enjoyed. Thank you for choosing to stay with us, and we look forward to having you back soon.
Very comfy beds & pillows! Nice blackout curtains and the AC was set at a comfortable 70 degrees. Bathrooms are spacious with plenty of towels. There isn't a fan and the bathtub can be a little slippery if you're not careful. The mini fridge is very small but perfect for 12oz can/bottles. The staff was amazing and always greeted us with a smile as we walked by!!
Dear Lance, It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our comfortable beds, spacious rooms, and friendly staff impressed you. If your travels bring you back to the area, please come see us again.
The customer service here is top notch. The employee that stands out the most is Cassandra. I hope I'm spelling that correctly. She works in the hotel restaurant. My only complaint is that there are interior areas that need paint touch ups. It wouldn't take much effort or cost to go around all the floors and rooms to do this.
Dear Danielson, We are so pleased to have been able to welcome you back to Hotel Lulu, BW Premier Collection! Familiar faces are our favorite, and we appreciate your loyalty. Thank you so much for letting us know how much Cassandra's hospitality meant to you, and you can be sure we'll pass your compliments along. Your suggestion regarding paint touch-ups will be shared with maintenance for further consideration, as we are always seeking new ways to improve. Take care, and know we are thrilled to welcome you back anytime your plans bring you this way.
Pros: 10-15 minute walk from Disney, nearby lots stores and eateries, cute lobby, pool, complimentary cocktail for adult and cookies for kids upon check in), clean room, mini fridge, and safe location. Cons: check in not until 4, parking is $29 +tax per night, no hot tub, no fan in the bathroom, and room felt a little humid. I stayed for 1 night with my 2 kids. I enjoyed that it was only a 10-15 minute walk to Disney which honestly is the like walking from the parking structure. It's also by stores, coffee shops and some little restaurants. The lobby was decorated cute and they gave me a complimentary cocktail and the kids Oreos upon check in, which was a nice treat. Paying for parking when I am already paying for a room is a definite pet peeve of mine and it was $29 and then they added tax on top. The only saving grace to that is I was able to park early and stay parked the next day without another charge. The room was clean but did feel a little humid, but overall a decent room that met basic needs, in a safe, walkable location. We did encounter a few issues... with check-in being on the later side I called in the afternoon to see if I could get an early check in as I had a tired child that needed a nap, I was told no check-ins until 4 due to them being sold out the night before. My daughter thankfully fell asleep in the stroller and me and my son walked slowly, stopped for some lunch and then were hot, tired and had nothing else to do so we finally just went to the lobby around 3:30 to just wait in the AC until check-in at 4, to find that people were checking in early! I wish he would of just said to call back and check instead of giving me a hard no. Then we get to the room and the kids want to watch TV while they eat a snack, but there was no remote anywhere, so called for one . They finished their snack and wanted to go swimming so we got changed and I went to put my valuables in the safe and it was already locked so had to call again. So now we were sitting with no TV and we couldn't go swimming until maintenance arrived with the remote and to fix the safe. He did get it fixed, but it ended up taking a 1/2 hour or more of the kids swim time away (we had to be back in the park at a certain time) so they were bummed with that. Then after getting back to the room really late, the alarm clock in the room which we never touched (I use my phone for alarms) went off at 6am, which is earlier than we wanted to get up resulting in some cranky kids.
Dear Rebecca, While our unbeatable location and clean facilities were some highlights of your visit, it appears we have some work to do. Rest assured that we apologize for any confusion with your check-in experience. In addition, we will also address your other feedback to ensure that we are delivering the best stay possible. Should your travels bring you back, we would love to deliver a more pleasant experience.
It's clean and comfortable. Was surprised the breakfast was a real restaurant style experience and not a grab and go continental breakfast. Close to the Toy Story shuttles. Pleasant surprises all around. The front desk service was top notch and parking was convenient. My husband put this on the top of our hotel stays when visiting the parks.
Dear Katie, Thank you for choosing Hotel Lulu, BW Premier Collection, and for taking a moment to let us know how much you enjoyed your stay. We are thrilled you were impressed with everything we have to offer including our comfortable accommodations, awesome staff, and even our delicious breakfast. It's an honor to know we are now at the top of your list, and we look forward to welcoming you back again soon.
All the staff were so professional and willing to help. Appreciated the great service, clean hotel room, and the willingness to help anytime, even during late at night. Would 100% stay again. Beautiful hotel.
Dear Sarah, Thank you for the outstanding rating of your recent stay at Hotel Lulu, BW Premier Collection. We're glad you had a wonderful experience with us and enjoyed our clean accommodations, lovely property, and exceptional service. It's the best compliment knowing you'll visit us again in Anaheim, so come back soon!
Great hotel! Walking distance to the parks. Drink and snack at check in was awesome. Comfy beds. Love the remodel. Leaving our car was also very convenient when going back to the parks. Felt safe also.
Dear Katie, Thank you for staying with us at Hotel Lulu, BW Premier Collection, and for your five-star review! We are thrilled you enjoyed our ideal location, tasty snacks, and comfortable accommodations. Please make sure to stay with us again the next time you are in Anaheim.
It was a quick weekend stay at Hotel Lulu in Anaheim, the location was great the price was fair for the nights I stayed, but I felt that the rooms that I stayed in were in need of some repair, one room's refrigerator was not holding the cold everything I opened it there was water on the bottom and the bottle water were not really cold. The trash was not taken out the 3 nights I stayed I was told I had to request this before 10 am, I also had a cockroach in one room and ants and some green bug in the other room. The staff was very friendly they even offered a free breakfast after I told them about my bug problems but I was about to leave so I didn't accept it, but that was very nice of them.
Only one elevator worked, people were on strike across the street so it was loud. Other than that, it was comfortable, walk was longer than we remember. Loved that IHop was right next door and there was a Walgreens also.
Dear Kristan, Thank you for taking the time to share your comments with us. We are happy to hear that we were able to provide you with a more enjoyable experience on this occasion, and it is wonderful to know that you appreciated our comfortable accommodations. However, we do apologize if there were elevator issues during your visit. Thank you, and we hope to have the opportunity to serve you again in the future.
The pillows and the bed were amazing the process was smooth as it could thank you guys at the Lulu Made it magical for us thank you for our wonderful trip at the lulu. Would recommend booking again for our tip to disney.
Thank you for recommending Hotel Lulu, BW Premier Collection. It sounds like our accommodations provided a comfortable place to relax at the end of your day. We hope you'll stay with us again next time you vacation in Anaheim!
Great stay! Staff was wonderful, helpful, friendly, and funny We were on the 8th floor and got to watch the DL fireworks from the air conditioned comfort of our dbl queen room. Clean, comfy beds, shower pressure a little low but worked. Walking distance to DL, but pro tip. ART bus picks up and drops off right in front of the hotel. We never waited more than 5 minutes for the bus and we were at the park so fast. Seriously! Save the steps for inside the park! They have complimentary coffee and drinks and the pool looks great (actually too hot for us to use, but we will next time). We will be back!
Amazing would stay again. Easy check in and check out. Comfortable and clean room and easy walk to Disneyland. Competitive pricing. Update and modern room great amenities. They have a small market with drinks alcoholic and not alcoholic snacks and it look like it had a coffee bar, but was closed when I was there because I checked in late and checked out really early.
Thanks for choosing Hotel Lulu, BW Premier Collection. Situated within walking distance of Disneyland, our hotel offers an ideal location! Next time you vacation in Anaheim, you can count on us again for another comfortable stay.
The room was great and the view beautiful. The staff was very knowledgeable and gave us a lot of ideas of places to go in the area as well as various transportation. The quick market behind the check in lobby had everything we needed. Very nice restaurant on site. They offered a welcome cocktail. Unfortunately we don't drink alcohol. Wish they had an option for non alcohol beverages. It only seems fair.
Thanks for choosing to stay at Hotel Lulu, BW Premier Collection. We're so pleased you loved your room, as well as the great view. Suggestions are always welcomed, and we'll consider your beverage comment. On behalf of our team, we hope to see you soon.
Hotel Lulu was such an awesome treat! From the staff to the location we were so happy we stayed here! Granted we didn't use the amenities as we were there to do Disneyland but coming back to the room for an afternoon nap was all the amenity we needed! Bed was super comfy and the AC was so strong and really cooled our room on a hot august afternoon! The entire staff were welcoming and so hospitable and Gabby is a super star! It is a great value 3.5 star hotel with five star customer service! I Will be back for sure!
Thank you for choosing Hotel Lulu, BW Premier Collection, for your Disneyland trip! We're delighted that you had a fantastic stay and that our staff, location, and amenities met your expectations. We understand the importance of a comfortable rest during your adventures, and we're glad you found our beds and AC to be just right. Your kind words about Gabby and the rest of our team mean a lot to us. We can't wait to welcome you back for another great experience in the future!
Hotel Lulu is our favorite hotel in Anaheim and we have stayed at probably 70% of the hotels around Disneyland. Perfect location for both the park and the convention center. We love the design of the hotel, like a smaller version of the Disneyland Hotel but very reasonably priced! But the highest compliment we can pay is to the staff! From the front desk, to housekeeping, and even maintenance everyone is very friendly, helpful, and appears to love working at Lulu! Oh and we love the pool for exercising and taking the grandson swimming, ping pong, fire pit, corn hole, and connect four!
Thank you for sharing this outstanding review of your stay at Hotel Lulu, BW Premier Collection. Our team members take pride in making each of our guests feel special, so we know they will appreciate your kind words. We're looking forward to seeing you and your family again!
My husband and I were celebrating our 10 year anniversary and want to stay near Disneyland due to our park reservations. We decided on Lulu and it was definitely a great choice. Staff was knowledgeable and friendly. Parking lot is located on the back side. Breakfast was delicious!
We're so delighted that you chose to celebrate your 10th anniversary with us! It was an honor to have been a part of this important day, and we are thrilled our hospitable team, delicious breakfast offerings, and fabulous location helped make it extra special. Thank you so much for your review. We wish you many more years of love and happiness, and we hope you return soon!
Very friendly staff super clean rooms. Nice comfy beds. Secure parking. Disney decorated inside hallways. They have a They have a kitchen eatery, where kids eat free with a paid adult. Only downfall is a little far from Disney to be charging for parking.
Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. We're delighted to read you had a wonderful visit. Impressing every guest with exceptional service and providing pristine accommodations have always been our top priorities, so we're thrilled that was the case for you. It was an absolute pleasure to host you, and we hope to welcome you back in the future.
Rooms are always clean and inviting. When I had to add an additional night to stay they did so with no problem. Being a quick walk to Disneyland is a plus. Thus tends to be my go to place to stay when I'm in town.
Dear Sarah, Thank you! We appreciate your lovely compliments about our great staff and clean accommodations. It's an honor to know that Hotel Lulu, BW Premier Collection is your "go-to" hotel for trips to Disneyland. We look forward to seeing you again soon.
the hotel has a good location about 2 blocks from Disneyland, with shops and restaurants nearby too. it looks great from the outside front view, and inside it is a bit dated and old looking. there are old air conditioning machines in the rooms, not climate control devices; there did not seem to be true thermostat sensing. staff are friendly and helpful, although at the front desk i would suggest that non-reception staff give priority access to reception staff to the guests. staff also had good awareness of available "city shuttle" services, and referals for ECV rentals and food delivery. i found the restaurant surprisingly good! a pity that it is only open for breakfast.
Thank you for taking the time to review your stay. Situated just two blocks from all the fun at Disneyland, we appreciate you highlighting our enviable location. Constructive feedback is always welcomed, and we'll certainly consider your input on our accommodations as we plan for the future. Despite this, we're glad you noticed our focus on friendly and attentive service. We hope to have the opportunity to see you again.
Nice staff, clean rooms, and comfy beds. Also so convenient to Disneyland. We walked back after the park closed at around 1am and felt safe. They offer a welcome drink that I didn't want before going into Disneyland so they said I could get it after. A nice end to the day!
Thanks for choosing Hotel Lulu, BW Premier Collection. You can always depend on us for clean and comfortable accommodations, and we appreciate you highlighting our fantastic location near Disneyland. Come back soon!
The hotel was okay for price and location to Disney. Parking was 30$ (nonrefundable) a day and there is a 50$ deposit overnight fee (refundable). We stay in the south tower and it felt musty/ humid, like the ac wasn't working. We went to our room on the 3 floor where the ac did not blow cold air at all. Front desk was kind about the situation and gave us a new room, however our new room ( also in south tower, third floor) blew cold air but did not blow on the high setting only low. The water pressure was nonexistent. I was showering with my toddlers and it was on warm then it changed temps to extremely hot. I thought that putting the water temp lower would fix it but it didn't, the shower was close to off and still extremely hot. The fridge in the room was also hot. I get it's summer but working utilities is not a high standard. On the bright side we were offered complimentary vodka lemonades upon arrival. For the price, I would wish they offered free breakfast considering it isn't a 4 star hotel but that's a charge of 30$ per adult.
Dear Savanna, Thank you for taking a moment to review your recent visit. While we're delighted our fantastic location served your travel needs well, we regret that you were not fully satisfied with your stay. Your feedback will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we wish you safe travels.
Great hotel. Rooms were clean and staff was great. Only big problem for us is we had to keep getting new key cards whenever we left our room. Keys kept erasing no matter what we tried (kept cards away from phones, wallets, etc). This is the one thing that would possibly keep us from booking again.
Dear John, Thank you for choosing our hotel during your recent travels. We're glad you enjoyed our clean accommodations and wonderful staff, and we trust you slept well. However, we sincerely apologize for the inconvenience caused by the issue with your key cards. Our team will look into this to ensure future visits will be exceptional. Thanks for your time, and we hope you will consider staying with us again.
Lulu is a great hotel with amazing staff. They were friendly and attentive with our needs. The hotel has a great layout for the Anaheim area with an easy walk to both Disney, downtown Disney and the Garden Walk. Highly recommend this hotel! I have stayed both on a solo trip and with student groups every experience has been one to be thankful for.
It was a pleasure to welcome you back to Hotel Lulu, BW Premier Collection. Our property offers an incredible location in Anaheim, so we're glad you appreciated being within walking distance of Disneyland. We're already looking forward to your next visit!
Very convenient location and good service. We had a great time. When we needed anything they were quick to bring up. The parking yes it's expensive but your car is in safe location. So overall good experience.
Dear Joel, Thank you for taking a moment to share your great review. We're glad you enjoyed our exceptional hospitality and fantastic location, and we trust you had a wonderful time exploring all the area has to offer. Please note that our parking rate is an Anaheim City Limits mandatory fee. Our team appreciates your acknowledgment of our service, and we hope to welcome you back.
My boyfriend and I love our stays with Lulu! The location is convenient, the staff is always so helpful and kind, and we've never felt any shame in requesting more towels! (You'd be surprised. ;) ) The welcome cocktail for those 21+ is also such a cool touch; it starts off any stay with a vacay vibe. Looking forward to our next visit! Thank you Lulu for all you do!
Dear Brittney, It's always a delight to welcome back our loyal guests and we are thrilled you continue to be impressed with all we offer at Hotel Lulu, BW Premier Collection. Thank you for sharing your lovely review. We look forward to seeing you again soon.
Friendly front desk staff, clean rooms and comfortable, bit of an older hotel in some parts but was safe and enjoyable. Was awesome to get free beverages on check in! Pool area was nice but pool towels could be revamped they had some stains on them.
Dear Kiara, Thank you so much for taking the time to share your thoughts with us. It was a pleasure having you here, and we appreciate you mentioning our hospitable team, high standards of cleanliness, and great amenities. Your feedback regarding the pool towels will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
The lady who checked us in was very rude. She offered a couple in front of us complementary drinks saying it came with the stay. She didn't offer the same complementary drinks to my husband and I. The first room we checked into, had a bunch of ants by the coffee pot and all in the restroom. The room smelled musty, we went downstairs before even taking any of our stuff in to let the front desk know. The same girl who checked us in was there again. When we told her she seemed bothered and demanded the key cards to the room back as if we were trying to scam her. She took the keys. She rolled her eyes and assigned us a different room, which we were thankful for. Upon checking into the second room, there were ants in the restroom and hair in the bathtub but we decided to let it go since we had just drove five hours, and we were tired. The next morning we got up to start our day and tried to use the iron, it had a huge piece of burnt plastic on it so we called the front desk to see if we were able to get a new one. We were told someone would bring it right over, 45 minutes later we still didn't have one. We called back and we were told that we would have it in a few minutes. Another 20 minutes went by and nothing. We decided to get ready and leave for the day, we left and placed a do not disturb sign on the front door. Upon arrival back to the hotel about eight hours later, we arrive to women's undergarments in front of our hotel door, and an iron on the bathroom counter. Did the do not disturb sign not mean anything to them? When we checked out, our parking ticket wasn't working, and would not allow us out. We walked up to the front desk to ask them if they would be able to help us, and the same lady who checked us in grabbed the ticket from my hand, roughly walked away to a different computer, did some thing and handed the ticket back to me. A few seconds of silence went by and I asked her was there anything else we needed to do without looking up; She said that's it. It honestly was a horrible experience, we are not picky people we are very understanding and we do not give you bad reviews normally. We understand things happen, and one off instances occur. But this was a very horrible experience and more than likely will not ever return to this facility.
While we are very grateful we had the opportunity to host you, we were disappointed to learn about the experience we provided you. It is always our goal to provide prompt solutions should any concerns arise, so we apologize that our team did not respond promptly to your simple request for an iron. We will be sure to discuss your remarks internally, as we want all guests to be treated with the utmost kindness and respect. Feedback is always appreciated, as we consider it to be a valuable learning opportunity. We thank you for taking the time to share your experience with us and assure you that we will look into the issues you mentioned for possible changes. Whilst an apology will regrettably not alter the outcome of the experience on this occasion, we do extend it with all sincerity and truly hope we will have the opportunity to change your perceptions in the future.
Conveniently located next to Disneyland, stores, and restaurants this was a very nice place to stay. The staff was excellent, the rooms are nice, with secured parking with easy access. Everything you need is within walking distance. A great placed for both local traveller's and Disney enthusiasts.
Dear Brett, Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. We are glad to learn you enjoyed your stay, and we thank you for taking the time to share your feedback. Your insights help guide us in making decisions to continue improving our customer experience and also help future guests choose where to stay when researching different hotels. Therefore, we thank you for highlighting our convenient location, comfortable rooms, and professional staff. It would be our pleasure to host you again if you visit Disneyland or Anaheim in the future.
My family and I stayed here last year and our rooms were mixed up. I did not want to return but my children enjoyed themselves, so we booked this location. I will not be returning, our room had hair on the towels. The room window was left slightly open which mosquitoes entered our room to bite us during the night. I explained our situation with the front desk. Service here accommodated us with one free day of parking.
All constructive input is welcome, and we value your feedback. We are sorry to hear that we were not able to provide you with a pleasant experience during your second visit. Cleanliness is very important to us, and we will certainly take your concerns regarding the towels into consideration. Thank you, and we wish you safe and happy travels ahead.
Savannah was amazing! Clean and spacious room. Great location. So glad we found this hotel. Minor down side, breakfast was not included. Laundry faciliti3s on site allowed us to go home with clothes ready to be put away.
Thank you for sharing your comments with us! We are thrilled to hear that you appreciated our friendly staff members, clean and spacious accommodations, and excellent location. We do provide a full hot breakfast every day for guests who wish to participate. Safe travels, and we hope to have the opportunity to serve you again in the future!
Our stay was GREAT...comfortable beds, clean room, great distance to Disneyland, great pool to relax in after walking all day, and great warm breakfast to get your day started. We are very happy with our stay and will be staying there more often.
Dear Yvonne, It was such a pleasure to welcome you to Hotel Lulu, BW Premier Collection! Cleanliness, comfort, and convenience are all aspects you can expect to find in a stay with us, and we appreciate you mentioning them to your fellow travelers. Receiving recognition for our delicious breakfast and relaxing pool is always appreciated as well. Thank you for your kind review, and we look forward to welcoming you back for another incredible stay soon!
This was such a fun spot! Loved the vibe and close to all the things we needed to get to-with a great little pool. Convenient, clean, and comfortable. And we loved the welcome cocktail! I imagine families would enjoy this spot so close to Disneyland.
Dear Christy, At Hotel Lulu, BW Premier Collection, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our clean, convenient accommodations, fun pool, and tasty welcome beverage helped make your visit memorable. The next time you're in town, please come see us again.
Our experience was great. Room and Bathroom were clean. Bed and pillows were comfortable. Staffs were kind. Room service was delivered by a robot (cool). 17mins walking to Disneyland Park was pretty easy and walk back after fire works was safe. We felt safe during our stay. Thank you Best Western Premier Lulu for making our stay a pleasant one. Would recommend this hotel.
Thank you for your kind comments and for choosing Hotel Lulu, BW Premier Collection. We are delighted you enjoyed our clean and comfortable accommodations, friendly staff, and central location. Please come back and see us again the next time you are in the area.
Oddly, I was most excited at the ease of parking. It is pass secured in/out. So many spots and easy to access any entrance closest to your room. Buildings can only be accessed with your key at night. The woman who checked me in was friendly and answered all my questions. Beds were comfortable and pillows were fluffy. Didn't get to try the pool, but maybe next time. Would stay again and recommend to friends.
Thank you for choosing Hotel Lulu, BW Premier Collection, and for the review. It's wonderful to know you enjoyed our convenient parking, friendly staff, and comfortable accommodations. Please come back and see us again soon.
Breakfast was included in the rate. Buffet style. Pool was nice. There were 2 floaties for the kids to use. Alcohol beverage was a nice added touch. 10-15 minute walk to Disneyland Park. You may park up t0 1159 the day of checkout
Dear Keikirn, Thank you for choosing Hotel Lulu, BW Premier Collection! We're glad our fun pool, included breakfast, and close proximity to Disneyland added to your experience. Please come see us again the next time you're in the area.
Very convenient, great customer service during our stay! Room was clean and we had a lovely welcoming drink at our arrival. Pool was nice to refresh during the hot day. We will be considering staying again if ever in the same area.
Nice room. Clean and pretty quiet. Easy Access and front desk very accommodating. Parking simple as well. I would stay there again. Loved having ihop and Starbucks right there. Easy Walk to everywhere.
Dear Suzy, It's always a pleasure hearing from our guests. We're glad our convenient parking, walkable location, and clean, quiet rooms impressed you. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, please come see us again.
Best hotel experience all around! Pool was so fun! Our entire family had a blast! Ping pong,corn hole,swimming and cocktails! Rooms were perfect! Definitely coming back soon . It's also close to everything you need and want
Thanks for choosing Hotel Lulu, BW Premier Collection. It's terrific that our fun amenities helped create an amazing experience! Our team is grateful for your positive feedback, and we hope you will count on us again for your accommodations in Anaheim.
The pillows are amazing and the bed was very comfy! But the staff was the best! Especially Anand (not sure if this is the right name) he was the best though! They have a robot that brings things to your room if you request it!!! The breakfast buffet was fantastic as well as the welcome drink! Plus it is walking distance to Disney!!! We can't wait to come back to Lulu for our next Disney trip!
Thank you for visiting Hotel Lulu, BW Premier Collection. Our team is elated to have exceeded your expectations with everything from our tasty breakfast to our attentive service and desirable location near Disneyland. Come back soon!
Room was very good. As expected. Service is ok. Location is great. Stuff were nice and polite. Place is not a new building but they kept it maintained. Pool was very good. Not big but hood. Parking little expensive but safe.
Thank you so much for choosing to stay with us at Hotel Lulu, BW Premier Collection. We are thrilled to hear you enjoyed your stay and we are very appreciative of your five-star review. Guest feedback is always welcome and, therefore, thank you for highlighting our convenient location, polite staff, and pool area. You will find that most full-service hotels charge for parking in this market and we believe we are competitively priced. We hope you join us again sometime. It was an honor hosting you.
Great staff, low key boutique hotel close to everything. Comfortable and quiet stay 5min walk to the convention center and 12 min walk to Disney at a kids pace. Room service is not great but fast if you need it. Will stay here again for business or with family.
Dear Robert, Thank you for staying with us and taking the time to share your thoughts. We're glad our convenient location and comfortable, quiet rooms impressed you. The next time you're in town, we'd be happy to host you again.
This was our first stay with Hotel Lulu and not only was it was the more affordable option that was walking distance from Disneyland...but it was a much pleasurable stay. First off, the lobby staff were so kind. We were able to get our room early and received a complimentary cocktail. (Which was delicious) They were so easy to work with and talk to and was a smooth experience. The room itself was very nice as well. Seems updated and clean. We didn't need to have our room cleaned but that is upon request and parking is around $30 nightly. Loved this stay here very much and will come back again!
Thank you for choosing to stay at Hotel Lulu, BW Premier Collection. Guests love being within walking distance of Disneyland, and it's terrific you also appreciated our clean accommodations and friendly service. Please visit us again next time you vacation in Anaheim!
I highly recommend Hotel Lulu. The theming of the hotel is so cute. It's a 70,s style beach theme hotel. Upon check in, adults even get a complimentary vodka lemonade. The room was spacious and clean. The bed was so comfortable. The microwave and refrigerator were a plus as well. This hotel is located right next to the Toy Story lot so it was easy to walk in and take the free shuttles to Disneyland. Also, you are able to keep your car parked until midnight of your check out date! So we never had to pay for Disney parking . There are plenty of restaurants in the area as well. Just a convenient location. Also next to a Walgreens. I also think the price was reasonable compared to other hotels in the area.
Thank you for choosing our hotel for your recent visit to Anaheim. We're glad you enjoyed our lovely facility, clean and spacious accommodations, excellent location, and exceptional value. It's the best compliment knowing you recommend us to fellow travelers. It would be our pleasure to host you again at Hotel Lulu, BW Premier Collection, so come back soon!
Savanna was so kind snd courteous . She let us know that if we needed anything to just give her a call at the front desk. Everyone was so nice who works at the lulu. I like the idea of feeling safe snd that's what I felt at the lulu safe snd comfortable.
Dear Rhonda, Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come stay at Hotel Lulu, BW Premier Collection again soon.
Super friendly staff. I loved the check-in cocktail, and enjoyed the property. Now trip advisor wants me to hit a minumum of 200 words, so I am just aimlessly typing. I feel I said all that needs to be said already. Yay hit the minimum.
Dear Sean, Thanks for the chuckle and the wonderful review of your stay with us at Hotel Lulu, BW Premier Collection. We are thrilled to know you enjoyed everything about your stay with us, especially the check-in cocktail, and look forward to welcoming you back on your next trip to Anaheim.
This hotel is an easy walking distance from Disneyland. The rooms are spacious, clean, comfortable and very affordable! We have stayed here several times and have never had an issue and love the convenience of it's location.
The staff were very friendly,the hotel was clean and the location was amazing pillows were soft enough and had multiple pillows as an option. It is pity that the parking lot is paid, but its very pleasant that many needs can be met by walking.
,The front desk was very helpful, i didn't like my view of my first room but the front desk was very helpful and got me a better view and was very helpful. Will definitely come soon again. The room was great as well
Dear Jasmin, From our friendly team to our exceptional accommodations, it's a delight knowing that you had a wonderful time with us at Hotel Lulu, BW Premier Collection! We'd love nothing more than to welcome you back in the future for another cozy stay.
This was our third stay in one year at hotel, Lulu. The staff is courteous, helpful and kind. The complementary drink upon arrival is always a nice touch. The pool is great and we enjoy that we're only a few short steps to the front gates of the Magic Kingdom.
The best part of any stay is often hanging out at the pool, and we're glad that you had such a good time at ours! It would be our pleasure to welcome you again to Hotel Lulu, BW Premier Collection for another helpful and courteous visit.
Stayed 2 nights here. Easy check in and friendly staff, big thanks to Natalie ? working the afternoon shift. Very comfy beds, clean rooms and great location. Parking was easy. They had trolleys for packing your luggage with nice big wheels ( makes mush easier going over bumps and door jams). Good lighting all around hotel and easy to find you room. Great location while visiting Disneyland, lots of food options close by and transit just out the door. Highly recommend and would stay again
Dear Eric, It was a pleasure to welcome you as our guest, and we're elated that you thoroughly enjoyed your stay with us. We work hard to meet expectations like yours, and we're happy to hear our friendly team, comfortable suites, and high standards of cleanliness hit the mark for you. Hopefully, you were able to take full advantage of our convenient location. Thank you so much for recommending us to your fellow travelers and we look forward to seeing you again soon!
My stay here was more than I expected! Front desk was friendly and helpful with early check in and parking. Free cookies for my granddaughter,free adult beverage for me at bedtime and free breakfast for granddaughter in a.m. with purchase of adult meal. Room was clean, beds were comfortable and I definitely felt safe traveling alone with a child. I would stay here again! My new favorite! Granddaughter loved it too.
We were delighted to host you and your granddaughter at Hotel Lulu, BW Premier Collection. From clean accommodations to friendly hospitality, we strive to deliver an exceptional stay! On behalf of our team, we hope to have the opportunity to create more memories with you in the future!
I have stayed here twice in the last month while visiting Disneyland Resort. I am thrilled with the experience I've had. The hotel is nice and clean, and the service both times has been fantastic. The one single downside is staying here….. there is no hot tub. They do have a heated pool, though. I would absolutely recommend this hotel!
We strive to be the perfect place to stay when visiting Disneyland, so we're thrilled to read your comments. Thank you for highlighting our clean, cozy rooms and top-notch service. We're happy to hear that you enjoy our heated pool, and we appreciate you sharing your desire for an on-site hot tub. Your kind words brighten our day, and we hope that you'll continue to make Hotel Lulu, BW Premier Collection your first stop when in Anaheim.
I really enjoyed staying here with my wife. Everything is truly within walking distance, Disneyland, dining, shopping, sightseeing. Busing is available on all four corners of the street. The rooms are modern and the beds are comfortable and pillows are plush. Staff is very friendly and accommodating. Definitely a place to stay for a Disney trip.
What an excellent review to receive! We're delighted that you and your wife enjoyed your stay at Hotel Lulu, BW Premier Collection. Thank you for spotlighting our prime location, local attractions, comfortable accommodations, and friendly staff. We cannot wait to welcome you back, so please return soon!
Great place to stay for my son's SoCal volleyball tournament in January. Walking distance to Disneyland in Anaheim conference Center. Free breakfast in the morning and the staff was very helpful. We will definitely be coming back in June.
Dear Alexia, It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our convenient location, tasty breakfast, and friendly staff impressed you. Thank you for the kind review. Please come see us again soon.
Was able to get an early checkin which was nice. However, the bathtub didn't drain and the air unit had no heat and it was quite chilly, so they moved us. Housekeeping shares the same elevators and one wasn't working, so it took forever to get around. It's a great location, but there are plenty more locally to choose from. I would look elsewhere first.
Your feedback is valuable as it helps us improve. While we're glad our location worked well for your trip, we apologize for any concerns about the bathroom and heat as well as for any issues with the elevator. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area.
The rooms are very comfortable and clean and we loved the lobby décor. The free check-in cocktails were a great touch too. Unfortunately there were a few issues when we were there. We had to continually get our key cards reset, including one time when we were wet and cold after going in the pool. The first time it happened they said it had something to do with going through all the sensors at Disneyland – but it made no sense to keep happening repeatedly. Our room was also never cleaned while we were there. We noticed after Day 1 that we were supposed to request that, so we did – and it still was not cleaned. I also asked for an email receipt when checking out but haven't received it yet (any other hotel this has always been immediate).
Thank you for choosing to stay with us during your visit to Anaheim. It's wonderful that our comfortable accommodations, complimentary cocktails, and lovely decor were highlights of your time with us. However, we apologize for any inconvenience caused by the mishap with housekeeping. We'll share your remarks with our staff to ensure future visits will be exceptional. In regards to your receipt, if you still have not received the emailed copy, please reach out to [email protected]. We trust you had a phenomenal trip to Disneyland, and we hope to serve you again soon.
The hotel is great, it is not the newest but it was recently renovated and the staff is excellent. It is walking distance to Disneyland, there's an iHop next to the hotel and a Walgreens in the corner. Would definitely recommend staying here.
Dear Katy, It brightens our day to know that you had a fantastic experience with us. We always endeavor to exceed expectations, and we're thrilled that our friendly team reflected that. Additionally, we're thrilled that you were able to take advantage of our convenient location! Thank you so much for recommending us to your fellow travelers and we hope to see you again soon.
Everything was great. My only complaint would be that the walls are very thin. You can hear almost everything in the adjacent rooms. I was told that this is an old building so it does not surprise me. Re-insulating the walls would be a major undertaking and cost a lot of money so I understand why it wasn't done. Besides we spent most of our time in Disneyland Resort so it really didn't bother us because we were exhausted by the time we got back to our room.
Dear Bob, Thank you for staying with us at Hotel Lulu, BW Premier Collection. It is awesome to learn that you found our location convenient for enjoying the local attractions and liked our friendly, helpful staff. We hope you will come back and see us again in the future.
Great stay, great beds, short walk to Disneyland. Leave the hotel, turn left, about one block turn left again, then short walk to Disneyland Toy Story parking lot where you can catch the Disneyland free shuttle.
Your stellar review is everything we always hope for all of our guests. Thank you for highlighting our comfortable beds and prime location so close to Disneyland. We look forward to welcoming you and your family back to Hotel Lulu, BW Premier Collection the next time you visit Anaheim.
I had booked a package thru Disneyland. Paid for room and tickets up front. After a fun week at Disneyland with my friends, I checked out of our hotel. I am a Magic Key holder, so the room was booked under my friend's name, but I paid for the room. Upon returning home, I find out that they charged me the full price for the room on my credit card the day I checked out. I didn't understand, as when I checked in I told them that it was prepaid thru Disneyland and they verified that, yes I had a paid package. Honestly, I was going to give the hotel a decent review, but after being charged over $1000 and 10 days later, I still have no refund, yes very unhappy. I have also contacted Disney to report this hotel. I have used Disney Travel a few times in the past and never had a problem. I will use them again, but never again for this hotel. I don't understand how you can close your books for the week and not notice two payments for the same reservation/room and then not immediately refund the customer. Bad Business.
We're sorry to hear that you encountered these issues, as this is never our intention. We understand your frustration, and we encourage you to reach out to us at [email protected] so that we may gather more information and better assist you. Thank you, and we hope to hear from you soon.
We loved staying here. The Libby was clean and welcoming. Parking was easy and staff were friendly and helpful. Easy walk to the parks. Also close to remote parking for Disney. Room was clean and had tea kettle to make tea or instant coffee. Mini fridge and microwave make it for easy quick mornings.
Offering unbeatable value in a prime location is what we do best at Hotel Lulu, BW Premier Collection! Thank you so much for sharing what you enjoyed about your experience with us. Feedback like yours ensures we keep up the great work. The next time you're in Anaheim, we look forward to seeing you again!
The only reason I am filling out this survey is because of Savannah at the front desk. I come to Anaheim often, and only chose Hotel Lulu this time due to a last minute change in plans. Upon arriving, Savannah was incredibly gracious and welcoming, and went above and beyond to answer any questions I had and provide helpful information to make my stay better. She also called me shortly after checking in to let me know an electric scooter I had ordered was delivered. Every engagement with her was friendly and inviting. I manage a bank, and if Savannah lived closer, I'd be trying to recruit her away! The hotel is also great! Remodeled lobby and lounge area. Also great proximity to Disneyland.
Dear Haggard, Your kind comments have brightened our day, and you can bet that we will share your recognition of service with Savannah. She truly is an asset to our team. We are thankful that your last-minute plans brought you to Hotel Lulu, BW Premier Collection. The next time you are in Anaheim, we hope to be top of your list for accommodations you know you can count on. Until next time!
Full disclosure, I had planned on staying at the Candy-cane up the street, but they haven't reopened yet and my reservation was canceled. Someone on Facebook recommended Hotel Lulu as an alternative. It proved to be a great suggestion! Very friendly staff, cheerful lobby decorated for the holidays. Bed was VERY comfortable and I paid extra for a view of fireworks from DL. The view was great. An easy ten minute walk to Disney. My only “complaint “ is that the towels are very thin, but this is a minor issue.
Thank you for staying with us and taking the time to share your thoughts. We're glad our comfortable rooms, friendly staff, and beautiful views helped make your visit memorable. The next time you're in the area, please come back to see us.
Great remodeled Hotel. Quick check in with a complimentary cocktail offered! The staff had put balloons in our room for my daughters birthday. Our room was super clean and very cute, I loved the electric kettle. The breakfast was great in the restaurant and a good value for the money. The location was great for Disneyland being right by the toy Story lot. It took us 15 minutes to get from the hotel and through security to the main gate. Wonderful friendly staff. Great experience!! Will definitely be staying again!!
Dear Deb, It was a pleasure to host you for your magical birthday celebration! We are elated that you enjoyed your time with us and that our staff, accommodation, dedication to cleanliness, location, and amenities were all highlights of your stay. After a long day at the parks, we know how important rest can be, and we hope that your accommodations left you feeling recharged to continue your adventures. Happy birthday to your daughter, and we look forward to seeing you again soon!
Came up for Disneyland and everything was great. Only issue was with the breakfast tickets we weee given other than that everything was great. Check in was super easy and fast. A short 10 minute walk to go Disney.
Dear Kristina, We're happy to hear that you loved our excellent location and our proximity to Disney! We'd be glad to hear your thoughts regarding breakfast, and we hope to welcome you back for another five-star experience in the future.
Really cute redone hotel. They did a good job making it feel kid friendly and modern, knowing it use to be just an older hotel. Great value, kind staff, yummy food. Walkable to park, only issue we had was a food allergy that the cook was not careful about, but they fixed it when we brought it up and apologized. Would stay again. It was also quite and my ADHD/ASD son was able to sleep because it was quite on the higher floor.
Thank you for making Hotel Lulu, BW Premier Collection a part of your trip. We're glad our quiet, kid-friendly rooms and tasty food helped make your visit memorable. If your adventures bring you back to town, we'd be happy to host you again.
The hotel looks cute on the surface, but the room we stayed in had peeling wallpaper, old shower head that had poor water pressure and a LOUD ac/heating unit. There was a cute pour over kettle for INSTANT coffee (seriously???) The blankets and sheets were so old and worn out.
We're sorry to hear that the upkeep of the property failed to impress you. This is never our intention, and we'll be sure to keep your comments in mind as we continue to make changes for the future. Thank you, and we hope you'll give us another chance soon.
It was a great location and just walking distance from Disneyland. Staff were so welcoming, didn't matter what time of day we came in! Hotel lulu will be seeing us again in the near future. Worth it for the price.
We were delighted to welcome you to Hotel Lulu, BW Premier Collection, during your recent Disneyland trip. It's wonderful to hear we were able to deliver such a positive experience and that you appreciated our close proximity to Disneyland, as well as the friendly service our team always provided. Thank you for taking the time to share your kind words, and we hope to have the pleasure of your company on another occasion.
We absolutely loved our stay at the Hotel Lulu. We usually stay at a BW property directly across from the parks just for convenience, but this hotel was far better, more affordable, and the distance from the parks was not a far walk at all. The room was clean (including the carpet/floors), bathroom was nice and big and remodeled, love the soap/shampoo/conditioner dispensers, no sound between walls (only from noisy guests running down the hallway after coming back from the parks, but it was minimal), and INCREDIBLY comfortable beds that made our sleep waaaay better than stays at other hotels. And I can't believe how low the price is for how awesome the hotel is, AND I get my Best Western points!! It's our new favorite!!
Dear Jayne, To hear that we have become your new favorite place is music to our ears. Thank you so much for highlighting everything from our clean accommodations to our prime location. We hope you made plenty of amazing memories during your visit. We can't wait to welcome you back to Hotel Lulu, BW Premier Collection.
Rooms were clean. Customer service was excellent at check in and check out. Coffee shop service was great and coffee tasted great. Rooms only had hot water carafe with instant coffee which was not good. Bath tub water was slow draining but issue was fixed right away. We took Lyft to the parks everyday but there is a bus stop right in frint.
On behalf of our Hotel Lulu, BW Premier Collection team, thank you for being our valued guest! We are pleased that you enjoyed our clean, comfortable accommodations and delicious coffee offerings! Your feedback is also much appreciated as we constantly work hard to improve in the areas that matter most to our guests. Please come back soon for an even better time; we're confident we can impress you and earn that fifth and final star.
A basic hotel that's an easy walk to Disney and decently priced. Front desk staff was friendly. A little wear in the tub but nothing that noticeable. The safe was broken but maintenance was able to come in and fix it within the hour. We needed a mobility scooter for someone in our party and it was able to get delivered there without issue.
Dear Katie, We are happy to know that the easy access to Disneyland, quick service from our staff, and great value helped make your trip to the parks a worthy stay at Hotel Lulu, BW Premier Collection. Thank you for your visit, and we hope to see you again the next time you are in Anaheim.
This place was so cute and clean!! It was so cozy and the price was perfect compared to all the other ones. This would definitely be my choice to stay again ! One problem I chose the firework veiw room and we didn't see any :(
It's wonderful to hear that our clean accommodations impressed you at Hotel Lulu, BW Premier Collection and that you had a great time overall. Please consider coming back to stay with us again later down the road.
Super nice customer relations person, Ray, greeted me and checked me in a bit early with only sympathy for my long day of travel, none of that hassle about early check-in charges that other hotels sometimes do. I got help with directions from him, as well. Nice room. All good!
Thanks for staying at Hotel Lulu, BW Premier Collection. Ray strives to impress with his warm hospitality, so we know he will be delighted you remembered him by name! Next time you plan a vacation in Anaheim, we hope you will depend on us again for our comfortable accommodations!
This past month I got to stay at hotel lulu. The hotel is right across the street from Disneyland. I actually choose to stay here since I was attending a concert at the Honda center which is less than 3 miles away from Hotel Lulu. As soon as I arrived I was greeted and check in by Adan. The check in process was super easy. They even gave us complementary drinks. The room was super cozy and comfortable. We were able to keep our drinks cold in the fridge with no problem. I already booked my next stay for next month. Thank you Hotel lulu and staff for making me feel safe and comfortable at your hotel.
Dear Kelly, We're so happy to hear that everything from our comfortable accommodations to our prime location impressed you at Hotel Lulu, BW Premier Collection! Please come back and stay with us again later down the road.
Very close to Disney, easy walk, nice employees. It was very clean and I felt safe being there. I would definitely stay there again. I enjoyed my stay and so did everyone in my group. Overall a very good hotel
We're thrilled to know that our clean accommodations and prime location impressed you at Hotel Lulu, BW Premier Collection! Please come back and see us again soon.
Booked Hotel after such good reviews and closeness to Disneyland , did not disappoint. Was able to see the fireworks from our bedroom window at 9.30 pm. The hotel staff were so helpful and friendly which is such an asset. To name two Shannon and Aiden , but all staff were more than helpful. The hotel was clean and we had a kettle and microwave in our room which was such an asset . If ever I went to Anaheim again I would definitely go to Hotel Lulu again
Hosting you at Hotel Lulu, BW Premier Collection was indeed a pleasure! From our prime location to our amiable staff and clean, well-equipped rooms, we love to impress. Nothing would delight us more than serving you again, so we hope you have plans to return soon!
This is my second stay at this hotel for a family Disney trip. The hotel is adorable, has a great pool, an excellent coffee bar, the staff is very friendly, and the location cannot be beat. Such an easy walk to the parks!
It is always a pleasure to welcome back a repeat guest, and we are thrilled to hear that you enjoyed your time with us at Hotel Lulu, BW Premier Collection once again! We take great pride in our friendly team and plentiful amenities and are pleased that this was reflected in your experience. It's fantastic to know that you were able to take full advantage of our convenient location! Thank you so much for your wonderful review, and we look forward to seeing you again in the future!
The rooms were super clean and the staff was all amazing ! The Kia at ion is so close to the park you can walk or shuttle on over! You can use the Disney shuttle which is right next door! We will definitely be staying here again
Dear Joy, It was a pleasure to welcome you to Hotel Lulu, BW Premier Collection, during your recent stay. We're thrilled to hear you had a great experience and appreciated our clean accommodations and the convenience of our shuttle service, as well as the excellent hospitality our team provides. Thank you for taking the time to share your positive review, and we very much look forward to your return!
I love staying near Disneyland and I almost didn't book Hotel Lulu because I wanted to be right across the street. I am so glad I stayed here because the location was just perfect!!! The ART tram picked up right in front of the hotel. But the best part was how clean and comfortable the hotel was. The staff was amazing and so personable. Hotel Lulu is my new favorite hotel and I will only book with them now.
What a wonderful review of Hotel Lulu, BW Premier Collection! It's great to hear that our location was ideal for exploring Disneyland. We're also delighted you enjoyed our warm hospitality, clean, comfortable accommodations, and convenient shuttle. Thanks so much for your enthusiastic compliments, and we look forward to your next visit!
Had 2 rooms and neither one did the refrigerator work in an when you need to keep insulin cold there is an issue with the fridge which did not even have a freezer so you could keep an ice pack cold that is a big problem
Thank you for taking the time to share your experience. We are incredibly sorry to see that your stay with us was not perfect. The things you have mentioned are not acceptable and will be addressed with diligence. We certainly hope we get a second chance to impress you in the future.
Hotel Lulu was clean and conveniently located. No shuttle available to Disneyland but about 3 blocks walking distance. Very friendly/helpful front desk staff. We came in late one night to the restaurant. It was closed but the lady there got us hot chocolate! So nice! No fan in the bathroom so it does get pretty steamy/hot quickly.
Dear Nicole, Thank you for your recent stay at Hotel Lulu, BW Premier Collection as well as your kind review. We are happy you enjoyed our prime location as well as our clean accommodations. Should your travels bring you back to the area, we hope you choose us for your stay again.
Front desk was very friendly and informative. Complimentary milano cookies (for kids) and cocktail (for adult) was nice. The room was clean and spacious however, my reservation was for a single king and we ended up with 2 queens. We were on the 4th floor and the room was very warm, even with AC set at 63. It blew cold air, but the vents were pointed up so the rest of the room couldn't cool down. Between the upstairs neighbors, toilets flushing, people next door, and housekeeping, sleep was nearly impossible which made it hard to get rest after a long day at Disney and having to travel the next day. We asked for a window facing disney so we could catch the fireworks show (as advertised) but we could hardly see because the Hilton across the street blocked the view. Parking (through our travel agency) was 20/night so be prepared to leave a security deposit at check in. Parking is taken out of the deposit. I was told it would be $100 and they charged my card $159. Supposedly I will get all but the parking charge back. Disneyland is about a 15 min walk or you can pay for a "shuttle". You purchase tickets through an app for the whole day but be sure your phone doesnt die before getting back to the hotel because if you cannot show your ticket before boarding, they will not let you on. Overall, it was an ok experience. The lobby and hallways are decorated with cute disney things and disney plus plays in the lobby. Next time, I would stay on a lower level because the temperature was much cooler.
We welcome all feedback from our guests, and we thank you for sharing your experience. Our staff appreciates earning your praise for our attention to cleanliness, friendly staff, and complimentary cookies/drinks. Please know if you encounter noise or issues with your room during your stay, our front desk is ready to help find a solution should they be made aware. Nonetheless, we thank you for pointing out where we could have improved your visit, and we hope during your future visit, we can exceed all of your expectations. Come back soon!
Wonderful! We decided to give the Lulu a try and were so happy we did! Convenient location, nice rooms, cute decor and a great heated pool area. We would recommend and definitely return ! Lots of restaurants and Walgreens close by. Did I mention Friendly staff. 15-20 min walk to Disney.
We're thrilled to hear about your recent experience with us, and we're so honored that you recommend us to your fellow travelers! It's fantastic to know that our comfortable accommodations, relaxing pool, and friendly team helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Hotel Lulu, BW Premier Collection again soon!
Only took a few minutes to drive from the Disneyland garage. Easy and quick check in. Very comfy beds. Lovely decor. Yummy breakfast. Will definitely stay again in the future. Next time we'll definitely use the shuttle to and from the park.
Familiar faces are one of the best compliments we can receive and know that our team would be happy to serve you again. Thank you for your kind praise on our quick check-in, comfortable accommodations, delicious breakfast, and convenient amenities. We look forward to hosting you for your next magical getaway!
I came to Anaheim just for Disneyland and chose this hotel specifically because it's walking distance to Disneyland and affordable. I read reviews and knew it's just an average hotel and wasn't expecting anything except for a place to sleep overnight and a place to park my car. The parking lot is behind the hotel and it's easy to get in and out. The front desk staff was also really nice and helpful. The room was spacious and ok. The towels were so old and non absorbent. It's like all the cotton has been worn out and should've been trashed years ago. The pool was freezing cold, with a bunch of annoying kids running around and screaming, and parents didn't do anything about it, so it was hard to relax at the pool, but that didn't bother me because I didn't come there to relax at a pool. The most annoying part was on the day of check out at around 9am, housekeeping knocked on my door and asked if I was ready to check out which was extremely rude. I had until 11am to check out and I was trying to sleep in a bit and she woke me up and ruined my morning. I even had a do not disturb sign hanging on my door and she knocked anyway. I overheard she knocked on the next door and asked the same and the guest in that room was irritated. If management is reading this, I would suggest you train your staff to never do this to your guests. I was satisfied overall because it was as expected and I liked the proximity to Disneyland, but would probably not stay here again because of the rude housekeeping.
Dear Kristen, Thank you for reaching out to us. We are glad that you appreciated our fantastic location and that you had a satisfactory visit overall. That being said, we will be sure to discuss your concerns with the relevant parties to ensure that we are providing the quality experience that we know we are capable of. We appreciate your feedback and hope that you will come back to see us for a better stay soon!
I forgot some of my jewelry in a drawer when I checked out. Called them back as soon as I realized I left it in the nightstand drawer. They told me to call the next morning to talk to that shift supervisor. Called in the morning, front desk says the shift supervisor will return my call. They never called back. I call again, front desk says nothing was found. They didn't ask for my name, a description of what was left behind not sure what to think except they could be hiding something. I am now noticing they are not even answering my phone calls so I can offer a reward. Please remember all your belongings when you check out.
Dear Glendar, We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great customer service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and better serve our guests. On behalf of our entire team, we wish you happy travels ahead.
The staff was very helpful and we felt secure with the parking lot very secured! This was our first time at this hotel. Hopefully we can sign up for points love it! Beds were comfortable and room was very clean!
On behalf of the entire team here at Hotel Lulu, BW Premier Collection, we appreciate the perfect rating and thank you for taking the time to share your experience. Friendly staff, comfortable accommodations, and a dedication to cleanliness are all aspects you can expect when staying with us. We eagerly await your next visit, and we hope you are already making plans to return to Anaheim soon!
We were welcomed with a complimentary cocktail which was a pleasant surprise and a wonderful first impression. This set the tone for our stay, which was wonderful. Excellent front desk service from Natalie, clean room in excellent condition and a quiet stay. My wedding ring was misplaced and the hotel staff and management was right there to help us look for it! They were all so helpful and caring
Hosting your stay at Hotel Lulu, BW Premier Collection was a pleasure, and we are thrilled to hear that you enjoyed our excellent service and clean, peaceful accommodations. Thank you for being our valued guest, and please come back soon!
A very good first impression on our first visit here. Lobby was clean, as were the hallways and room. Happy we had a good view to S Harbor Blvd. Very happy there 4 large pillows on each queen bed. The AC worked with a small rattle that was somewhat acceptable. Microwave and refrigerator were nice except we needed a freezer for our ice blocks. Bathroom was very clean and nice clean white towels. The shampoo, conditioner, and body wash bottles that were in the shower needed to be refilled, but we brought our own to use in addition to what was there.
It was such a pleasure to welcome you and your family to Hotel Lulu, BW Premier Collection! We always endeavor to exceed expectations, and we're thrilled that our clean and comfortable accommodations reflected that. Additionally, your suggestions for areas where we can improve are greatly appreciated as we are always searching for ways to be better! Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!
This is a great hotel. It's close to the park. It's pretty much like all the other hotels in the area, but maybe a little on the nicer side. We stayed one night, but we went to the park for two days. So we were able to check out and then store our bags in the car and keep the car in their parking lot for the whole day. The staff was super nice too.
Dear Mattleonardo, Thank you for making our day with your great review and fun headline - "Welcome Drinks"! We are thrilled you enjoyed your stay and close proximity to the park. We look forward to having you stay with us again at Hotel Lulu, BW Premier Collection.
This stay was amazing. Hotel was gorgeous and staff was so friendly. They give you an IPA as you check in. Room was HUGE!!! It was so clean also and nice shower. Best stay I have had this whole trip. Only an 8 minute walk to Disney. Laundry facilities were very clean. Do not overlook this hotel, it is worth it!
Dear Jackie, Thank you for your compliments on our beautiful property and friendly staff! We're glad our location worked well for your trip and that you appreciated our many onsite amenities. If your travels bring you back to the area, please come see us again at Hotel Lulu, BW Premier Collection.
The staff was extremely friendly and helpful. The room were clean and comfortable with a great working A/C. I would stay here again due to the convenience of being close to Disneyland Parks and the comfort of the hotel!
Dear Aly, Thank you for the outstanding review of your recent stay at Hotel Lulu, BW Premier Collection. We're glad you had a wonderful time with us and that you enjoyed our clean and comfortable accommodations, convenient location close to area theme parks, and friendly and helpful staff. It's the best compliment knowing you'll visit us again when you return to Anaheim, so come back soon!
We were greeted by amazing staff that checked in with our stay every time we passed by. The room was clean, the bed comfortable and the air conditioner worked well during an unseasonably hot week. We had a tasty dinner in the cafe and the staff was very nice. The only complaint would be that the pocket door on the bathroom does not cover the entire doorway so it's not so friendly when traveling with others. The walk to the convention center and Disneyland were quick and easy. It's located next to a CVS for any extra needs during your stay. Keep in mind that the room only has instant coffee, but you can purchase coffee in the lobby or at the cafe. We would definitely stay here again, if only to say hello to Shannon at the front desk.
They did a really nice job renovating the rooms. Everything was clean and quiet. Great location near Harbor & Katella, easy walk to the parks or the Convention Center. Loved the welcome drink at check-in, and the soaps/shampoo in the shower were surprisingly luxurious despite being in dispensers.
It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our clean, quiet rooms and convenient location impressed you. Thank you for sharing how much you appreciated the welcome beverage and luxurious shower amenities. The next time you're in town, we'd be happy to host you again.
This hotel truly exceeded my expectations. The staff is unbelievably kind and helpful, they went out of their way to make sure we had everything we needed. The room was clean. Housekeeping is on-request so the days we requested it the rooms were cleaned well. We asked for more towels and they were delivered in less than 5 minutes. Super easy walk to the convention center and Disneyland, with a really convenient IHOP and Walgreens literally next door. HIGHLY recommend this hotel for anyone traveling to Anaheim.
Dear Katie, Wow! What an excellent review to read. We are delighted to hear that you enjoyed our friendly staff, cozy rooms, and prime location. Earning your recommendation is the greatest compliment, and we cannot wait to see you again. Please come back soon!
Lulu was in a great location for my friends and I. The walk to Disneyland was less than 15 minutes. We saved on uber/transportation. The hotel was clean itself and the staff was friendly. I would stay here again. Thank you.
A convenient location makes all the difference, and we're glad you could utilize ours for all of your Disney plans. We would love nothing more than to welcome you back to Hotel Lulu, BW Premier Collection in the future, so come and see us again!
The staff at Hotel LuLu were amazing. They made our Disneyland trip even more magical. Shannon at the front desk was so helpful and we loved that we could check in early before the day in the park. One minor item to be aware of is that there are additional parking fees on top of the parking price (although these are fairly minor). Thanks for an excellent stay!
Thank you for sharing this lovely review! Our terrific team strives to make your stay as pleasant as possible, and we're delighted you were impressed with Shannon's attentive service! It's unfortunate if our parking fees were unexpected, but we trust you appreciated the convenience of staying just steps from Disneyland. Should your travels bring you back to the area, we hope you return to Hotel Lulu, BW Premier Collection!
We had a 50th Anniversary party at Hotel Lulu this weekend and the service was exceptional. The ballroom was clean and the tables were appropriately spaced out, just as we requested. They had a hand sanitizer station right before the buffet area so our attendees felt very safe. We had absolutely no issue that was not addressed timely and with satisfactory results. We were particulary impressed with how the hotel staff anticipated our needs--constantly coming by the ballroom to check in on us. Our attendees raved about the delicious food and the overall positive attitude of the staff. I have worked in the hospitality industry for 15 years and could not offer any suggestions for improvement. You were all so awesome and we thank you for such a perfect evening!
Dear Jane, It was our pleasure to host your group for your 50th-anniversary party. As you are familiar, service can be a make-or-break moment, and we strive to provide industry-leading hospitality from start to finish. We are delighted to know that you and your team felt our staff could not only meet but exceed all your expectations. Should you need another event space, we would be happy to serve you again!
Everything was clean, everyone was friendly. Great experience here. When checking in, we were offered a cocktail (complimentary). This stay exceeded my expectations. Definitely will recommend to friends.
Thank you for your recent stay with us! We're so glad you enjoyed our friendly staff, complimentary cocktails, and clean accommodations. We appreciate your recommendation. It would be an honor to welcome you back the next time you're in town!
…more time here! Hotel Lulu is our new favourite place to stay! I extended our stay from 1 night to 3 nights because we were enjoying it so much! Comfy beds, great pool, amazing staff and very close to Disney! (short walking distance) The hotel was an old Red Lion and you would NEVER know it! Best Western acquired it and they have done an incredible job of updating every inch of this space! It's beautiful, modern, clean and definitely has a boutique hotel feel. This will now be our first choice every time we visit Disneyland or the Anaheim/LA area!
On behalf of our Hotel Lulu, BW Premier Collection team, we are thrilled to hear that you enjoyed our comfortable accommodations, refreshing pool, and friendly staff. It was wonderful hosting your stay, and we hope you come back soon!
My Family and I have stayed at Lulus now around 4 times. We are from out of town but love to travel and visit not only Anaheim but Los Angeles in general. My Husband and I have two children. They automatically now know Lulus and love staying here. It's so convenient as it's close to not only Disneyland CA but to all other great Restaurants, Stores and even beaches. Staff is very Polite, and friendly. Rooms are perfect for my little family. They are spacious, clean, and have a microwave and a fridge in each room which is a plus because we have stayed in previous hotels whom do not offer such appliances. They also give the kids cookies and Adults get a complimentary cocktail upon arrival, Which those are greatly appreciated bonus and Even when we have came to visit family in Los Angeles we book at Lulus. We enjoy and look forward to our next visit and stay at Hotel Lulu
Dear Stephanie, We are thrilled to have you as a part of the Hotel Lulu, BW Premier Collection family. It is an honor to continue to provide you with a prime location for your California adventures and top-notch service. Thank you so much for the perfect ratings. We look forward to creating more amazing memories with you at your home away from home.
me and my family stayed at the hotel Lulu check in was nice quick and easy offered complementary cocktails and cookies for the kids there is an IHOP and Walgreens next-door and the walk to Disneyland is very short upon entering the room it is very clean fresh towels in the restroom it has a mini fridge and a microwave which is always good when you have kids I will definitely recommend this hotel to many others
Dear Anibalm, Thank you so much for the recommendation. To hear that you enjoyed our amazing location and well-equipped accommodations is heartwarming. Anytime you and your kids need another fantastic getaway, count on Hotel Lulu, BW Premier Collection again to deliver.
Just 10min walk to Disneyland front gate. Great outside services located at walkin distance: Wallgreens, Starbucks, IHOP, CVS. Our room had a good view of fireworks. Good parking, but wish the didnt charge parking!! Besides that, all good. Its going to be our GO TO hotel for Disney trips!!
Being a part of your wonderful stay is the greatest compliment, and we are thrilled that you had a great time at Hotel Lulu, BW Premier Collection. It's so good to know that you enjoyed our prime location, local attractions, and the excellent view from your room. Please come back soon for another fantastic time.
We usually stay at the same hotel every time we travel. At our last day we had a horrible experience. We tried Lulu for the first time and What A Difference! We had an amazing stay! I was pleasantly please and we will return in a few weeks.
We're delighted you enjoyed your stay at Hotel Lulu, BW Premier Collection! Thank you for the lovely review. Please come see us again soon.
Really cute little hotel! Super comfy beds and great staff. We loved how close it was to the Disneyland resort and theme parks. We could walk down really easily. The pool deck was a little dirty, but the rooms were great!
At Hotel Lulu, BW Premier Collection, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know you appreciated our clean accommodations, friendly staff, and of course our prime location so close to Disneyland. Should your travels bring you back to town, please come see us again.
Booked this hotel for Disneyland trip. Overall was a great stay. Rooms were clean and comfortable beds. Shower water pressure could have been a little better but no biggie. Great value for money. Hotel staff was very friendly, helpful and accomadating.
Thank you for making Hotel Lulu, BW Premier Collection part of your Disney trip! We are pleased to hear you had a comfortable stay, and we hope you enjoyed your time at the park. Please come back and see us again soon!
The Hotel was clean and bright and the staff was always pleasant and welcoming. The pool is too deep for small children but that's not really the draw for a hotel 0.6 miles away from Disneyland. If you are tired and decided to take a bus back to the hotel it is the number 4. The staff told me it was number three in error.
Dear Lucie, At Hotel Lulu, BW Premier Collection, your comfort is our pleasure! We're so pleased that our accommodations and service made for a five-star experience, and it sounds like our location was a hit as well. All the best until we have the honor of hosting you again!
Everything about this hotel is amazing. The staff is super friendly, the rooms are clean and the facilities (fitness center and pool) are well maintained. I would highly recommend this hotel. You won't be disappointed.
There is nothing that makes us happier than hearing a guest had such a fabulous stay that they highly recommend us to others! We are thrilled to hear your experience was everything you were expecting and more. Should your travels bring you back to the area, we hope you choose Hotel Lulu, BW Premier Collection for your stay again.
So I have had the opportunity to travel and stay at varied hotels locally and internationally. Expectations was very low for this stay. Found Hotel Lulu on various websites and all was fairly decent reviews. The decision to stay here was purely based on the fact that Hotel Lulu had better reviews than some of its competitors with more stars in the same area for less. Experience: We arrived at around 1am from a last minute Disney trip that we planned the night before. We were greeted by Laura and Anna. They were very welcoming and checking in was an absolute breeze. Got our keys and up to the 8th floor we went for some much needed zzz. Breakfast was awesome. They literally have an iHop next door and a few more steps is Starbucks with a Walgreens. iHop was packed, the early crowd was there in full force but thankfully we were in no rush to go anywhere. Recommend going after 1030am to avoid the shenanigans. Disney: It was walking distance from the hotel, it was amazing. First time not having to pay for parking or any ride share service to get there. It's approximately 2 very long blocks of walking. The whole staff was amazing and had the pleasure meeting Gabby who I didn't know was their GM at the time but she made us feel comfortable, always asking how they could make our stay more memorable. Very satisfied, surprised and will be coming back soon. This was a better stay than some 5 star hotels I've experienced, yes there are some "extra" amenities that you will not find here but who really uses those. Comparing to The Grand Californian inside the park which by far was and is the worst stay Ive ever had at a price undeserving of any customers. That place can offer me a free stay and I wouldn't take it. Hotel Lulu delivered! Amazing staff, great management and the price is more than fair. Last note for the entitled crowd. Not everything is free and not all hotels give you free breakfast. READ the description before booking your stay, trust me it helps to set up expectations.
Wow! Being a part of your wonderful stay is the greatest compliment, and we are thrilled to hear that you had a fantastic visit. On behalf of our Hotel Lulu, BW Premier Collection team, the pleasure of having you was all ours. It would be wonderful to see you again, so please come back soon!
Stayed 4 nights at the hotel and they only provide room service upon request. We requested it only the third day. We were gone to Disney all day and upon return they hadn't cleaned our room. So we had dirty towels and sheets and food that smelled the room up. They only compensated us one parking night which I found ridiculous also.
Dear Tyson, Thank you for sharing your constructive feedback. Please accept our apologies for the lapse in service during your stay. This is not a typical experience at our property, and we'll make sure that no missteps are repeated. Despite this, we trust that you appreciated our convenient location near Disneyland. It would be an honor to have another chance to deliver the exceptional visit you deserved.
Spend the hundred dollars more to stay at another hotel in the area. Our room flooded the first day we were there. Everything was poor quality, and garbage everywhere. Staff did the minimum in service and resolution. Fixtures were broke, no water pressure, no hot water, A/C barely functioned, pool was tiny and over ran, stains everywhere, garbage everywhere, beds were marble slabs. Just not worth the money
We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve.
My husband and i stayed for 3 nights during 4th of July weekend. Fair warning for the price breakfast is not included, our room did not lock, the ice machine was broken, no hand sanitizer in dispensers, and the “refrigerator” is actually a cooler that only stays cold for 2 hour periods before you have to press the cold button again. We were comped our breakfast during checkout and then harassed by an employee for asking for a to go container. Other than the one employee during breakfast service was generally pretty good! However for the price you are much better off staying at one of the many other BW hotels.
Dear David, Guest feedback is always appreciated as we consider it to be a valuable learning opportunity. Please accept our apologies for not providing you with a stay that fits your needs and our own standards. On a positive note, we appreciate you highlighting our delicious offerings. It was a pleasure having you here, and we hope for another opportunity to provide you with the experience you expect and deserve.
Super nice and helpful staff! LOVED the rooms and hotel decor. Overall wonderful stay for my family. Also in a perfect location. Would definitely stay again and recommend for a Disney weekend stay super close to parks!
Dear Justin, We're so happy to hear you had a great time with us at Hotel Lulu, BW Premier Collection. Our friendly staff and prime location are just some of the reasons guests love to stay with us, so it's delightful to hear you enjoyed them as well. We hope you had a wonderful time in Disneyland as well. The next time you're in the area, please do not hesitate to visit us again.
The staff at Hotel Lulu were friendly and efficient and remembered us each time we passed. We had no issues during our stay and the hotel was clean and conveniently close to the parks. Comfy beds were great and the room sizes were sufficient.
We are thrilled to hear how much you enjoyed your stay at Hotel Lulu, BW Premier Collection. We know there is nothing better than a great staff and comfortable bed to return to after a busy day, so we are happy you were impressed. Should your travels bring you back to the area, we hope you choose to stay with us again.
Great stay. Location was a short walk to the parks. Welcome cocktail upon arrival. Room was nice, beds were comfortable. A recommendation would be to provide complimentary bottles of water in the room. We will stay here again on our next trip to Disneyland and DCA.
Thank you for the outstanding review of your recent visit to Hotel Lulu, BW Premier Collection. We're glad you had a wonderful stay with us and that you enjoyed our excellent location close to area theme parks and comfortable accommodations. Your comments are important to us, and we will use them as we continually work to improve our guests' experience. It's the best compliment knowing you'll spend time with us again when you return to Anaheim, so come back soon!
The staff was very nice. It was a good pool bar and the pool was nice. It wasn't too packed. I thought it was very clean and in a perfect area to visit Disney. We checked out a day early but would have loved to stay the full time.
The location of this hotel is great and the bed was comfortable. Other than that…no coffee maker in the room, no outlet anywhere near the desk..(the lamp that was literally on the desk was unplugged since there was no outlet), I had to work in bed since there was no where to sit that I could be plugged in. The bathroom had a pedestal sink, no countertop and a tiny bookcase next to it that had no room, no fan in the bathroom either. When we asked for a different room with a vanity, we were told that all rooms were the same which was wrong since our friend down the hall had a completely different room then us and we paid the same price. The downstairs lobby looked nice but the guy that was supposed to be able to get make higher end coffees told me he didn't know how and no one else on staff in the mornings did either so I got no coffee either. As I said, not impressed.
Thank you for taking the time to share your experience. It is great to see that you found our location convenient for enjoying the local area and liked our comfortable bedding. Please know we are always looking for ways to improve our guest experience and will bring your concerns to our team so we can address the issues you have mentioned. We thank you for your feedback and wish you pleasant future travels.
Staff was super nice and helpful, our room was honestly really clean which I was surprised about that. The location is freaking perfect though and the ihop right next door definitely helps. Right around the corner there's cvs and Starbucks.
Thank you for your recent stay at Hotel Lulu, BW Premier Collection, as well as your wonderful review! We are thrilled to know we exceeded your expectations and look forward to having you stay with us again soon.
Staff is very caring and friendly. A very quick walk to the parks. Located close to restaurants, bars and shopping. Pool is nice and was heated. There are games and a bar out at the pool. We would not hesitate to stay again.
Thank you for sharing your comments with us! We are glad to know that you appreciated our friendly staff members, as well as our convenient location and fun pool area. It was a pleasure hosting you, and we hope to see you again soon!
Wow, what a disappointment. The only thing new about this hotel is the name. TV was broken and shower was backed up. We switched rooms and the front desk said they would comp our parking but they did not. The room is outdated. Nothing was changed or updated from when this property was Red Lion. The only reason to stay here is the location across from the convention center. Next time, I will stay at Hilton or Hyatt property.
Dear Juliet, We're saddened to learn you did not enjoy your stay despite our convenient location. Please accept our apologies for any concerns about the condition of the room. We'll look into your comments further, and we hope you'll consider staying with us again during your next trip.
Very clean, great hotel with an awesome vibe upon entering. About 1/2 mile to Disney gates, great location. Very accommodating for our last minute reservation at 10pm after a bad experience at a nearby hotel.
It was our pleasure to welcome you to Hotel Lulu, BW Premier Collection! We truly appreciate your kind words about our dedication to cleanliness and convenient location to Disney. Thank you so much. It is our hope that we will be able to have another opportunity to provide you with an impressive experience in the future!
Staff went above and beyond to make our trip exciting and memorable. We even were given a custom breakfast at the quick counter when they were out of our original choice! Would definitely stay here again.
Thank you for allowing Hotel Lulu, BW Premier Collection to host your recent stay. It's wonderful to hear we were able to deliver an enjoyable and memorable experience, and you appreciated the excellent hospitality our team provides, as well as had the opportunity to try our delicious breakfast menu. We're grateful for your positive review, and we hope to have the pleasure of your company again soon.
Our stay at Hotel Lulu was amazing, we stayed there 3 nights for our trip to Disneyland. Hotel staff was so nice and helpful, Toy Story parking is right next to the hotel so we used it every day, though walking is close but we wanted to save time going through security at the parking lot. Beds were super comfortable, clean rooms, 7-11, Ihop, starbucks, Blaze pizza and more restaurants next to the hotel. Hiéndale we were very comfortable and happy with our stay. Thank you Hotel Lulu, I always recommend this hotel whenever I can, always recommend to Disney travelers on Disney groups, posted some stories on instagram and had some friends and family stay there already and they loved it as well!! You won't regret booking Hotel Lulu my friends! I am staying there again by the end of the month and any time I am back at the parks!
Dear Alexa, It brightens our day to know that you had a fantastic stay at Hotel Lulu, BW Premier Collection. We always endeavor to exceed expectations, and we're thrilled that our convenient location, comfortable accommodations, and friendly team reflected that. Thank you so much for your recommendations, and we look forward to seeing you again soon!
Hotel LuLu has become one of my top hotels in the Disneyland area. Rooms are clean, staff is friendly and helpful, and it's a quick walk to the parks. This is a no frills hotel, but I had everything I needed and the price was right. I highly recommend this place for a clean comfortable room to crash in at the end of those long Disney days.
It was a pleasure hosting you at Hotel Lulu, BW Premier Collection. We are happy to have had the opportunity to provide you with a clean, friendly, and well-priced place to stay while you were visiting Disneyland. Thank you so much for recommending us to your fellow travelers, and we look forward to seeing you again in the future!
Upon early arrival, we where allowed for early checkin as we had to drive to East L.A When we returned I noticed the views from window was the wall from building next door and pipes and Ducts system, definitely not what was the room description during the booking. After talking to receptionist, he kindly moved us to a better room with amazing views. Overall experience was great, just be aware the room you get is not the first 3 floors in the North Building
Thank you for taking a moment to share your experience at Hotel Lulu, BW Premier Collection. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well priced. We hope you will visit us again soon!
I decided to check this hotel out since it's priced right and close to Disneyland. It was within walking distance to Disneyland and the Garden Walk. The towels and sheets were nice and everything was clean.
Dear Frank, We take pride in offering clean, convenient accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for the lovely review. Please come see us again soon at Hotel Lulu, BW Premier Collection!
I had a wonderful experience at hotel Lulu I go to a lot of best westerns and this is one of the best ones I highly recommend you stay in here if you're going to Disneyland or anywhere in Los Angeles area it's very clean comfortable and they have a closet with a door and a great view inconvenient walking distance to Disneyland land as well and food nearby the staff is extremely nice and I know and they have a really nice heated pool and a bar area with a restaurant and convenient parking and a good elevator. Being able to text the front desk for your needs was also extremely convenient. The purple cocktail was amazingly tasty. I would definitely stay here again every time I come back to Disneyland in Los Angeles which is a few times a month. Thank you for the amazing experience for me and my disabled children.
Our goal is to impress everyone who stays at Hotel Lulu, BW Premier Collection, so we're happy to hear we succeeded with you! It's great to know that our clean, comfortable rooms and convenient location added to your experience. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, we'd be proud to host you again.
When we first arrived, there was a foul egg/wet carpet odor on the fourth floor. The room offered instant coffee and there was no suitcase stand in the room. The toilet didn't work properly, it took three attempts to flush all the way. The bar didn't open until 4:30 pm each day and at the pool there is no hot tub/spa. The rooms are very small and this is an older hotel. We had two queen beds for three adults. It was a tight squeeze. We were better off booking a cheaper hotel, like the Clarion. I think this is the same quality as the Clarion with a higher price point. I need to note, my grievances are with the property only, the staff was very nice and friendly. The location was also a plus. Walgreens, CVS, and restaurants were very close. It's a bit a long walk to the Disney parks. By the third day, we had to get a bus pass to save our feet.
Stay on the 1st floor if possible. The pool bar is cool. I hop is beside. Walgreens & CVS is near the hotel. There is Garden Walk has All kinds of restaurants and things to do. Plus walk to disney and the convention center.
Very impressed with the Managment here. I was not expecting above and beyond and that's what I got! Blew my mind to be honest, would recommend 10/10 and so close to Disney I went for my birthday can't wait to go back
We stay here most rips to Disneyland. Walking distance to the park & theres also CVS close by for snack & water needs. A Starbucks on your way to the park to beat the downtown Disney location mad morning rush.
This best western was unlike any other best western I've stayed at. The room quality was the same. Double queen beds and a bathroom. Super small fridge, NO free breakfast! And they charged more for parking than any other hotel around us. I would not recommend
From the second we walked in, we were greeted and and music was turned up so it felt like a party! Then we got asked if we wanted some complementary drinks.. hell yeah! They were yummy too! The staff was so friendly and helpful as well. The rooms were clean and the beds and pillows were comfy. Plus it's So close to Disney that we were able to come back during our stay at Disney to rest our feet at the hotel.
Hotel was beautiful very clean very easy to get to and from the staff was super friendly and inviting helped me with any questions I had made the stay very relaxing and the room was gorgeous very spacious and very clean.
Hotel is in the perfect location walking distance to pharmacy stores and plenty of restaurants right outside the hotel. Rooms are clean and front desk staff was nice and helpful. Will definitely be staying here again.
Overall kids and I loved the room and the location, close walk to Disneyland.. pool was a bit crowded but managed to swim for a sec. The shower pressure was a bit low for my liking. Upon checking out gather my stuff my youngest son brought and eyelash curler and sunglasses that were not ours, so disappointed I didn't notice this earlier we spent all day/ night at Disneyland.. gotta do a better job a cleaning but overall we'd definitely would be coming back
Our AirBNB was an unexpected bust and we needed to make another plan quickly. LuLu saved the day for us. The rooms were reasonable and spacious. Trying to save money on the cost of our trip we packed our lunches each day. The fridges worked great for this and there was enough counter space to get lunches and breakfasts set up. The beds were comfortable and the heat and air worked as expected. Near the IHOP and other moderately priced dinner spots open late to accommodate the after Disney crowd.
Family trip to Disneyland. Has a great location, friendly staff and nice decorated. The hotel is a bit old but clean. The WiFi y very poor, you should offer something better. limited services in general like food service. The rooms are clean and comfortable but limited in spaces for families of 4.
The staff was welcoming on arrival, and were accommodating on us arriving early. We were lucky to get a complimentary happy hour cocktail, and it was cute and on trend for the hotel! We loved the pool area, and the charming décor inside and out of the shared spaces. The room was clean, and had a fridge, microwave, and quite the snazzy tea kettle. I was able to get a great deal on the room, which made the stay even better. Hotel Lulu was an easy walk to the park, and other food/conveniences. We hope to stay again!
Toilet was so loud when you flushed. Water splashed back. Disgusting. Bathroom was disgusting. Old and doesn't seem updated. Cracks in tub and tub was extremely discolored. Bed sheets smelled like it hadn't been washed. Television remote didn't work. Stay elsewhere.
Loved the close proximoity to the Parks, Downtown Disney, resturants & even Walgreens. Asked for a room facing the fireworks as we had a Toddler and didnt know if she would play out before fireworks & were accomodated. The toddler did play out - actually got sick at the park & we had to stay another day. They made sure we could keep our same room & checked back frequently inquiring about the baby & offering to help in any way.
I stayed at this hotel and will go back again! The theme was lovely and the front desk service was sublime. Ramiro was exceptionally helpful in keeping clothing items I left behind in the room. He was exceptionally curious and kind, the staff service here was excellent! I look forward to staying here again.
We enjoyed our stay it is a great value hotel. We didn't need many amenities as we were at the park all day. I would recommend this hotel to any family that is looking for a nice clean place to stay and enjoy the Disney Land experience.
Front desk staff was exceptional. Great value and great location, short walk to Disneyland. Coffee and breakfast and bar on site for super convenience. We will stay again! Great place for family to stay too.
Stay was good and quiet no complaints rooms were clean and staff was very helpful with anything that was needed. Pool is heated but no jacuzzi fire pits were a nice touch after swimming at night. IHOP and 24hr Walgreens is one minute walk and has everything and anything you need next door and good selection of Disney stuff
The check-in was a breeze, the room was exceptionally clean, and the bed was like the one I sleep at my home. I went out with the light and woke up the next morning, rested and ready to go to Disneyland, after visiting California Adventure the prior day.
This hotel is great! It is a 10 min walk to the Disney Parks. You are also in walking distance to restaurants and shops. Staff was great. We were allowed to check in at 2pm because our room was available. Check in is 4pm. So we got lucky. The room is a standard room with a mini fridge, microwave, coffee maker and a safe. I thought this place was great for the night we stayed. We really just used it to rest, shower and sleep for the night. We headed to Disneyland the next morning. The were some paint spots on the wall. I didn't think it was a big deal. Overall, Everything is great!
Dear Stephanie, Thank you for choosing Hotel Lulu, BW Premier Collection. Our fantastic location within walking distance of Disneyland makes us a desirable choice with travelers to Anaheim! We're delighted we were able to accommodate your early arrival, and we hope you had a memorable visit to Disney. Should your adventures bring you back to town, we hope you will stay with us again!
My family have a beyond difficult travel day. Flight cancelled hour before take off. We had to rebook everything was on the phone fixing car and flight still was going to cost hundreds more, it was awful. Then our new flight is late at night and then delayed 3 hours. We finally got into Anaheim at 4am crying small children, no sleep, the worst day. Hotel Lulu says not only do they not have our room for us but they don't have a room for the next three days as was our reservation and THEY are going to charge us for a night as they send my family out the door with no place to go. We should have called, they said. No mercy. Pure savages. So we had to go pay for that same night again somewhere else after driving to three different places, where they would charge us and give us a room, imagine that. Worst Service imaginable.
All comments are helpful, and we value your constructive input. We know how stressful traveling can be, and we are very sorry to hear about your experience. We do strive to make our late-arrival policies clear, and we are sorry to hear that these may have caused some trouble for you. Thank you, and we wish you all the best.
Room was dirty floor and sheets and bathroom. Finger nail clippings and hair on the floor and in the sheets and gray hair on shower wall stuck to it. Safe was not working and The Room door was jamm up
All comments are helpful, and we value your constructive input. Providing clean accommodations is very important for us, and we are sorry to hear about your concerns on this occasion. Our team will be notified of these matters as we work to uphold our standards. Thank you, and we wish you all the best in your future travels.
I was skeptical due to mixed reviews, but decided to take a chance on Hotel Lulu anyway. Wow was I surprised! It was clean and updated. The beds were comfortable. It was a fantastic experience. Will definitely be back!
Wow! Thank you so much for all the kind words, and we're thrilled to hear that you enjoyed our clean, comfortable accommodations. The next time you find yourself in the Anaheim area, we hope you'll once again choose Hotel Lulu, BW Premier Collection for all your lodging needs.
Ok, well when you make a definitive request immediately upon check in that you would like to be away from an elevator at a Disney hotel you'd think that would be simple enough. I had read the many reviews complaining of the PAPER THIN walls at this location. Being a Disney Annual Passport holder I know the AM routines of families. We stay at Disney until midnight and didn't want to have to deal with screaming children at Dawn running in hallways. Despite my request, we were placed directly adjacent to the elevator. I hoped for the best and tried to be a good guest. Morning came like a circus and sleep was a joke. You might as well park a tent on the sidewalk on Harbor Blvd. The biggest disappointment was this was my daughters 14th bday. We only asked one thing. It's a big hotel. Even the ice machines didn't work. Find somewhere else. They obviously don't care about guest satisfaction at Hotel Lulu.
Dear Aaron, Thank you for taking the time to share your concerns with us. We do our best to honor all requests for specific room locations and apologize wholeheartedly for being unable to accommodate your request at the time. It's was never our intention to appear uncaring about your situation, and we regret having given you that impression. Please know we're here to address any disturbances when notified. It's our hope that your daughter otherwise had a wonderful birthday. We value your input and wish you safe and pleasant travels.
Overall this hotel was great. Accessable from parking lot to rooms and extremely close to Disney! The staff was able to do early check-in which made our stay that much better! The room was clean and well kept. The water pressure was great! Wish we stayed more nights!
It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our proximity to Disney was ideal for your trip and that our attention to cleanliness and service impressed you. Please come see us again the next time you're in the area.
Rude employees. Cracks in the sink. Everything seems dark and dirty. The beds were horrid. The hotel is loud, you can hear every other room. You can stay in a nicer hotel for the same price. Don't go here.
Dear Amanda, While we appreciate the perfect rating, this is not indicative of the quality experience we wish to provide. Rest assured that we will discuss your comments to ensure that our accommodations are reflective of the high standards that we have in place. We apologize if we fell short during your visit. Thank you for sharing.
Stayed for 2 nights for a short Disneyland trip. The staff were friendly and helpful upon check in. There was follow up via text message regarding our stay during its duration. The rooms are comfortable and clean. There was a mild issue with a partially broken door on the mini fridge making it difficult to open. Not really a big deal. There is a fair amount of room to room noise. The best part of staying here was being within walking distance of the Disney Parks (~0.25 mile). The hotel will let you park on the day of arrival and explore the parks before checking in without an additional charge (parking is $25/night). They allow the same service on the date of check out so we got to park there while visiting the parks for a third day. All in all a very nice stay!
Dear Brad, There is no better way to explore Disneyland than by staying at Hotel Lulu, BW Premier Collection. Our stellar location makes it much easier to check out all the attractions, and we hope you made plenty of amazing memories on your adventures. Thank you so much for highlighting our comfy rooms and fantastic staff. Anytime you need another remarkable getaway, count on us again to deliver.
I had a wonderful stay at Hotel Lulu during my trip to Disneyland recently. The room was clean and comfortable - LOVED the bed!!! Claudia (I believe that was her name) was super helpful checking me in, and then on my check-out day the guy (I forgot his name - but he was nice as well) took my key cards and stored my bags (they will do that on arrival day if your room is not yet ready and departure day if you have a late flight) and said he'd email me the receipt. Well, it showed a balance of over $600 even though I had pre-paid through a Disneyland package. I asked Claudia (again, I think that was her name - the same woman who checked me in) about it and she took the time to check it and print out a receipt showing no extra charges. She said the system had gone down earlier and that is probably what caused the glitch. But at any rate, she was super helpful! I'd definitely recommend Hotel Lulu and would stay here again if I get back out to Disneyland!
Thank you for your excellent review of your recent stay at Hotel Lulu, BW Premier Collection. It's good to know you had a wonderful visit with us and enjoyed our clean and comfortable accommodations and exceptional service. You can be certain we will share your kind words with Claudia and our front desk team. Your recommendation to fellow travelers is a great compliment. We'll look forward to hosting you again when you return to Anaheim. Come back soon!
Good price and good location. Walking distance to Disneyland. Disneyland shuttle bus service at doorstep. Close to restaurants. Excellent front desk services and rooms. Decent amenities and reception area.
It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our location was ideal for your trip and that you felt welcome while you were here. The next time you're in town, please come see us again.
The bathroom was disgusting. There was hair all over the bathroom floor when we arrived. There was also pee on the toilet seat.. You could tell there had not been a very deep clean beforehand. Felt like bugs would bite my boyfriend and I in the bed. We also were placed right next to the elevator and there was a connecting room door in our room. It was so easy to hear the people next door that at one point they sneezed and I said bless you and we all laughed. The staff was nice and it was close to Disneyland. Those are the only positives. Listen to the reviews given by other people. Too dirty of a room to enjoy our stay.
Dear Jules, Thank you for taking the time to let us know about your visit. It is awesome to see that you found our location convenient for enjoying the local attractions and liked our friendly guest service. Please know there is always a member of our team available to assist you with any issues you may encounter and facilitate a room change if available. We hope you will allow us another opportunity to host you in the future; we want to go above and beyond your expectations.
Location, location, location. The Disney parking spot was even further than the hotel. You don't need a rental car because Disney, stores and restaurants are all within walking distance. Plus, great people manning the front desk.
It was our pleasure to host you at Hotel Lulu, BW Premier Collection, and we're ecstatic you were impressed! We're so happy you enjoyed our ideal location and wonderful staff. Thank you for your kind review, and we hope you'll choose us again the next time you are in the area.
Bed and sheets comfy. Feather pillows a bit bulky. No drawers. House keeping upon request. No complimentary breakfast. Only one elevator working. Tubs slippery use mat. Needs an updated coffee pot. Room size decent. Make sure you pull dirt closed all the way.
Thank you for taking the time to give us feedback on your recent visit. We are sorry you only found your stay adequate as we always strive to provide our guests with an exemplary experience. It is our hope you will return in the future so we can give you the experience you expected and deserve.
This is an average motel. I'm not sure what is premier about it unless it is in reference to the high parking cost of $25/night. The sink drains slowly so it's gross when you're washing your face or brushing teeth and the dirty water splashes back up at you. The fridge doesn't work well, so don't store milk or yogurt, as it's pretty questionable. It's tiny too. There's also no luggage rack to put your suitcase on.
Thank you for taking the time to share your experience. We regret hearing about the aspects that fell short of your expectations. Next time, please let us know about any maintenance issues with your room so our team can assist while you're here. We appreciate the suggestion about the luggage rack and will pass it along to our team. We know we can do better and hope you will give us another opportunity to prove it.
This trip was for my daughters birthday. We went to Disneyland. The hotel was so accommodating! They let us check in a little early, had drinks in our room for us, and they knew we had children so they made sure to give extra pillows. House keeping was fantastic and fast! The list goes on. Thank you best western
Firstly, happy birthday to your daughter! The pleasure was all ours to play a small role in her big celebration, and we're thrilled we made her getaway one to remember. Our team would love nothing more than to see you again when you return to Anaheim. Thanks so much for choosing us!
Rooms are horribly unsoundproofed with peeling wallpaper. You have to specifically call and request room service so if you're at Disney all day.. don't forget. Oh but they don't tell you that either. They have Intelligencia coffee which is an awesome brand but no working coffee machine to get you any. The rooms feel like an old repurposed institutional building. It's not worth the cost. Pay a little extra to be more satisfied somewhere else, there's plenty of options.
Thank you for taking the time to leave us your valuable feedback. We hope you found our location convenient for your needs. Please accept our sincere apologies that your stay did not meet your expectations. We want to provide every guest with a clean, comfortable stay and will be communicating your concerns to our team. All the best in your future travels.
I was skeptical to stay at this hotel due to some of the reviews on Google. I'm not a picky hotel person, but I do expect rooms to be clean. Our hotel room was clean and the beds were very comfortable. The staff was wonderful. We will stay here again.
It was truly a pleasure to welcome you to Hotel Lulu, BW Premier Collection during your recent visit. We're thrilled to hear that you had such an enjoyable experience and appreciated our clean and comfortable accommodations, as well as the excellent hospitality our team provides. We consider it a great compliment that you wish to return! Thank you for taking the time to share your positive review and we hope to host you again soon!
Air conditioning in room did not work. Front desk stated they couldn't move us to a new room as the hotel was sold out. They refunded our parking fee only. No hot water, and poor water pressure. Close proximity to Disney doesn't make up for everything else.
We appreciated the opportunity to host your trip to Anaheim. While we're glad you appreciated our close proximity to Disneyland, we're saddened to hear about the issues with your room. Please know this is never the experience we want our guests to have. Our maintenance team will be addressing the A/C problem, and we'll look into your comments further to ensure future visits are even better. Should you travel back to our area, we hope to have a second chance to change your perceptions.
Clean, calm , friendly environment. Walking distance to Disneyland, Starbucks, and many restaurants. Rooms were very clean, comfortable bed, quiet and relaxing environment. Staff is very friendly and accommodating.
We were happy to provide you with clean, quiet accommodations, and we're glad our location was ideal for your visit. Our friendly staff will also be glad you felt welcome while you were here. If your adventures bring you back to the area, please come see us again at Hotel Lulu, BW Premier Collection!
If you're visiting any of the Disney parks, this hotel is highly recommended. Not only is it a reasonable walking distance to the parks, but also walking distance from many restaurants and convenience stores. Some rooms also have views of the Disneyland fireworks show. Hotel staff was very friendly and hotel was clean and followed Covid regulations, and my family felt very safe. Upon checking in, you get complimentary cocktails for every 21+ adult and slushies for every under age child. The rooms were equipped with all the necessary things you need traveling with children; mini fridge, microwave, hot water kettle (with instant coffee provided) and big dispensers of shampoo and conditioner and body wash. The AC wasn't too noisy or loud when turning on and off, it was a soothing consistent white noise. The beds, pillows, blankets, and bath towels were all very clean and soft and my family all slept very well. Other items the room had but we did not use: good size closet with lots of hangers, iron and ironing board, locking safe, 2 large water bottles ($6 each) and hair dryer
Your enthusiastic recommendation of Hotel Lulu, BW Premier Collection made our day! We're happy our proximity to Disneyland and restaurants was convenient. It's also wonderful that you loved our warm hospitality, clean, comfortable, well-appointed accommodations, and attention to recommended safety guidelines. Thanks so much for your outstanding review, and we hope you'll visit us again!
Hotel Lulu is a great place to stay for a Disney trip. There is a little coffee bar in the lounge or a Starbuck next door. The rooms were clean and comfortable. The staff at the front desk were helpful and friendly. I would stay here again.
We would be honored to welcome you back for another magical getaway! Our team hopes you had a blast at Disney, and we thank you for spotlighting some of our refreshing amenities, along with our clean, comfy rooms and welcoming hospitality. On your next visit to Anaheim, we look forward to seeing you!
We took a last minute trip to Disneyland, and were pleasantly surprised by Hotel Lulu. It's half mile from the main gate, the room was spacious and very clean. IHOP and Starbucks are next door, and there is an Anaheim Resort Transit stop right outside the front door!
Dear Andrea, We're so happy to hear you enjoyed your time at Hotel Lulu, BW Premier Collection and that our convenient location near Disneyland was perfect for your needs. Please come back and see us again soon!
The lobby cleanliness & staff were great. Room was big, bathroom is also big, could use some help. Showerhead sucked and water pressure was not that great. Then we almost got charged for coffee we did not get.
Thank you for taking a moment to share your thoughts on your recent stay with us. While we are sorry to hear about any concerns you may have had with our bathroom, as well as any misunderstanding that may have occurred with your billing, we are happy that our spotless and spacious accommodations impressed you! Our team will be sure to review all of your feedback as we continue to improve, and we hope that you will allow us another opportunity to exceed your expectations down the line.
The update on this hotel was decent! Lobby area looks great, rooms are soso, but remember the buildings are old and they can only do so much in refurbishment! Pool area was nice abd we didn't make use of the bar area but they offer adult beverages and kids slushees. Cafe area was helpful for when we needed milk/coffee and snacks but it is also right next to IHOP, Walgreens and Starbucks so super convenient! Walk to the parks was a little longer than we are used to but not bad (same distance as park overflow parking). My only complaint was that the showers took a little long to heat and I felt guilty wasting water. Appreciated that staff was always masked (even when they were walking to back areas when we were at the pool). Overall had a great stay and will be adding this hotel to our rotation for future park visits! A special thanks to Claudia for being so kind and making our extension and checkout super easy!
Dear Maria, Wow! Thank you so much for your review of your visit to Hotel Lulu, BW Premier Collection, and we're thrilled to hear that you enjoyed our prime location, as well as our tasty food. We'll be sure to pass your comments along to Claudia, as she'll be honored to hear the nice things you said about her. Please come back and visit us again soon!
Morning check-in wasn't as friendly she wasnt rude but was very to the point just did her job but everyone else was super friendly housekeeping was polite and very helpful shower needed slight repair overall was a great experience.
Thank you for taking the time to share your comments with us. We are glad to know that you had a great experience overall and appreciated our friendly housekeeping team. That being said, we will review your concerns with our front desk tea. All the best to you, and we hope to have the opportunity to serve you again in the future.
Refrigerator is not a real one. It's a cooler. You have to turn it back on every couple hours. No freezer. A/C doesn't go lower than 68 and never auto turns off. Dirty. Also parking is 25 plus tax. $29.50. Lobby looks nice. Rooms are trash.
Thank you for sharing feedback about your recent experience at our hotel. We're glad to know you found our lobby well-appointed, however, we're sorry you were disappointed with our accommodations. While not a typical occurrence for our guests, your comments are important to us as we continually work to improve our facility and the comfort of our patrons. Given another opportunity, we would like to provide you with the stay you expected.
I was excited to see this new property. The Hotel Lulu was previously the Red Lion Inn. It's super cute when you walk in. The staff were sparse but friendly. Check in went fine. Room was cute and clean. You can tell it's renovated but overall looks good. Day 1 I met up with friends and left the hotel returned, showered, bedtime. Day 2 I woke up bought a delicious latte at the lobby coffee bar, asked if there were breakfast options (a restaurant) and was told no, they just sell pastries, so I headed out for the day. Returned and the room wasn't made. I know in the first year of Covid housekeeping services were suspended but saw carts in the hallways and believed it had resumed. I called the front desk to ask. They informed me only if you request housekeeping. I asked the process and they said you have to tell them at the front desk on your way out. I asked how I'm supposed to know that and apparently they forgot to tell me at check in. Ok. Bummer. Exhausted from the day, I went to sleep. Showered in the morning and had barely warm water. Looked forward to purchasing another latte at the coffee bar too. Went to the lobby, told the staff about the hot water and was told nobody else had mentioned it (in a way that was more like…you're the only one saying something so there's no problem) and the coffee bar was closed. They offered free black coffee instead. I'm vegan so with no other milk options offered than cream, I passed. Bummer day two. Day 3 came and went without incident. The pool and fire pits looked nice from my window but I didn't use the amenity. As I said, I was excited to see the new place. It seemed great on arrival and then it was average at best and small disappointments after another (no hot water, closed coffee bar, and blasé response from staff when communicating issues…) I'm not a very demanding guest but get irritated when the few simple expectations I have aren't met. Overall, I'd stay again if needed but this won't be a go to or anywhere near the top of my list when booking again.
Thank you for taking the time to share your experience with us. It's nice to know our updated property made a great first impression. However, we sincerely apologize for aspects of your visit that didn't meet your expectations. As you mentioned, housekeeping service is available upon request, and additional information about this can be found online. Your feedback will aid us as we continue making improvements. Having said that, it's nice to know you otherwise enjoyed our clean, charming accommodations and fantastic lattes. We appreciate you reaching out and wish you safe and pleasant journeys.
We weren't really welcomed into the hotel upon arrival. The man who checked us in had attitude and wasn't friendly at all. The overall hotel was nice and was reasonably priced. But the staff was extremely unfriendly.
It was our pleasure to host you as our valued guest. We aim to warmly welcome each of our guests to our hotel, so we're distressed if you didn't receive the level of service you deserved. Rest assured, we'll work diligently to improve in this area as we strive to create a comfortable home-away-from-home environment for our visitors. Thank you for sharing your compliment on our property and our desirable room rates. Next time you travel to Anaheim, we hope you will consider staying with us again.
The staff at this hotel was amazing! Super friendly, kind, patient, and understanding. It really did feel like they cared about me personally and worked hard to make my stay comfortable. I also loved the in-room coffee and kettle!
Dear Ryan, Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their exceptional service. It's also great to know that you appreciated the in-room amenities. If you're in the area again, we welcome you back to our hotel.
We switched hotels due to our flight home being canceled and we collectively agreed that we wished we would have stayed here versus other hotels in this area! The hotel is so cute and updated, fresh and clean! Staff is friendly & helpful as well!
Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's our hope you get to stay with us at Hotel Lulu, BW Premier Collection the next time you are in the area.
This hotel is within walking distance of Disneyland. Staff and rooms are great. It is a little pricey but worth it. I am hoping to stay here again if prices stay reasonable. Rooms are very comfortable.
Dear Michelle, Thank you for making Hotel Lulu, BW Premier Collection, a part of your trip. We're glad our location was ideal for your plans and that our friendly staff made you feel welcome. If your travels bring you back to the area, we'd be happy to host you again.
Sam went above and beyond for our accommodations I can not thank her enough. She was kind and welcoming helped us with an early check in, I didn't even mention it was our daughter's birthday and a special trip she just treated it as such!! what a great start to our trip!
Dear Aprille, Thank you for taking a moment to share your kind words! We'll be sure to recognize Sam for continually providing exceptional hospitality. We hope your daughter had a memorable birthday celebration. It would be our pleasure to serve you again at Hotel Lulu, BW Premier Collection.
Great location by Disneyland wonderful staff from check in to Maid service. Very clean and comfortable. Rooms were very nice and beds were very comfortable. Everyone was friendly and ready to help. I would gladly stay here again.
Thank you for choosing our hotel for your recent trip to Anaheim. A great location close to a wonderful theme park, amazing service, and clean and comfortable accommodations all await our guests when they visit with us. It's the best compliment knowing you'll spend time with us again at Hotel Lulu, BW Premier Collection. We hope you come back soon!
About a ten minute walk to Disneyland and nice staff, but an old hotel. Beds were clean and comfortable. however, rooms are very dated and did not seem very clean. One of the elevators was not working.
It was our pleasure to host your vacation. Our property is just a short walk away from Disneyland, making us the perfect choice for those visiting the theme park. However, we apologize that one of our elevators was down for maintenance, as well as the other concerns you've mentioned. Despite this, we appreciate you highlighting our comfortable and clean beds, and we trust you had a restful night's sleep after a busy day on your feet. We hope you will consider staying with us again next time you are in Anaheim.
This was a cute place with excellent service! It was well worth the price I paid and I would definitely stay again! Only issue was the water pressure and heat for water seemed minimal! There is Lots of parking too!
Dear Laura, From our excellent service to our plentiful parking, we're thrilled that you had such a wonderful time at Hotel Lulu, BW Premier Collection! Rest assured, we are looking into the water pressure issue you encountered, and we look forward to offering up another fantastic value on your next trip to the area; until then!
Every aspect of our stay exceeded our expectations! Great staff especially Miss Adora, she went above and beyond providing thee absolute BEST customer service at Hotel Lulu. We will definitely recommend this hotel to our family and friends and most definitely will be coming back!
Dear Aleesha, It's delightful to read that our outstanding staff could play a pivotal role in taking your stay beyond your expectations. We greatly appreciate your recommendation and we can't wait to see you again at Hotel Lulu, BW Premier Collection the next time your travels point you back in our direction.
Beautiful property. Comfy rooms. However, I do want to commend your staff for such a warm & welcoming experience. I was very impressed with your front desk agent, Adora! She was very knowledgeable of her work & very welcoming. We need more people like her in this industry!! My family & I will definitely be back!!
Dear Vanna, Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. It's also great to know that our comfortable rooms added to your experience. If you're in the area again, please come back to see us at Hotel Lulu, BW Premier Collection!
I really enjoyed my stay at Hotel Lulu. The front desk agent Adora was professional, courteous and helpful. We aren't from the area and she gave us great recommendations and food spots of what is in the area. Keep up the great work, Adora!
Dear Veanz, We're delighted you enjoyed your stay at Hotel Lulu, BW Premier Collection and that you felt welcome while you were here. The next time you're in town, please come see us again.
Claudia at the front desk was amazing at checking us in and cutting the very expensive parking rate in half since we were there for four nights. However, our trip was cut short and as we were checking out after only three nights I brought to the attention of the staff that someone had left dirty underwear in our room that we touched when we packed thinking they were ours only to noticed they were not. Totally disgusting. The plumbing is awful. Hard to find hot water and you better close the toilet lid when you flush or it's coming back on you. I told all of this to the front desk and they offered to comp me 2 nights, or so I thought. Turns out it was two nights of parking and then charge me full price for the third night so it should've been $75 in parking, ended up being $53. Totally unacceptable for what we experienced in that room. And bring your own coffee, because the room instant coffee is atrocious. I've never left a bad review and almost didn't leave one here, but I would want to know these things if coming to this hotel.
Hi I am Miguel Angel Solorio And I'd like to tell everyone that Hotel Lulu Is a One if a Kind Hotel Starting with the front desk staff Claudia & Lorena to name a few because they all share the same quality in making sure my stay and every one else's is a 5* visit & I Guarantee it. No other Hotel gives you the quality and attention to details like Hotel Lulu & the entire staff. I am self employed and do visit different Hotels frequently, as A Roofer we move from city to city often and most times I do drive the extra mile to make sure I stay at a quality Hotel like Hotel Lulu. * Oh before I forget upon checking in you will receive a complementary Drink pass at Lulu Bar ~ Amazing ! Best Regards Miguel's Roofing & Waterproofing (714) 231-0445
Dear Miguel, Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their exceptional service. Thank you for your kind words. It will be a pleasure hosting you again at Hotel Lulu, BW Premier Collection!
Great clean hotel and super quiet! Close to Disney Land, restaurants, etc. Our room was super clean, the lobby was great and the staff were super friendly. The only complaint was parking wasn't included but it was still cheaper than surrounding options. Great value all around and underrated in my opinion.
Thank you so much for choosing Hotel Lulu, BW Premier Collection during your visit to Anaheim. Whether you are looking for cozy accommodations to relax in or a fantastic location, you can bet that we will deliver this and more. We hope you had a blast at Disneyland and exploring other local attractions. Come back and visit us again anytime you need another wonderful getaway.
Noisy, you could hear everything in the hall. Elevator dinged all hours of the day. Front door down upon check-in and parking is $25 a day?? and the exit parking gate was broken the entire stay and we were lectured on proper exit/entry with pass, when we replied gate was up the front desk replied that she forgot it was down and they called for service after just lecturing us about it. Key cards for the room kept deactivating so we had to keep going to the front desk to rekey them, started with 2 keys ended up with 3 and only 1 of the 3 keys worked the entire stay. On the 3rd day we wanted the room cleaned and when we returned at 830 pm,the room hadn't been serviced so we called for towels. No shampoo, conditioner or lotion in the bathroom, thought the hotel didn't offer any which I thought was a first but then when our room on the 3rd day was not serviced, we complained to management and they said they would have the room serviced that day and put extra shower amenities, which weren't needed on the last night. Parking lot flooded when it rained, making it difficult to get to your car and then into your car. Shower had hair that wasn't ours and bobby pins on the bathroom counter that weren't ours. Wall thermostat was broken, and we had to use the controls on the wall unit
Dear Theresa, We appreciate you taking the time to leave us your feedback. It is our mission to ensure that guests are having the best experience possible and to hear that we may have fallen short is disheartening. Please know that if your accommodations are not up to your expectations, our front desk is always available to help find a solution. Nevertheless, we will discuss your comments to ensure that we are delivering the quality service and stay that we are known for.
*also left a review on yelp* Hotel Lulu was a great hotel to stay in for our Disney Vacation, although it's not across the street from the Main gates of Disney, it's still a decent walk (approximately 7-10 min) from The hotel to the gate! The staff was super friendly and even allowed us to check in early after arriving from Vegas earlier than expected. Hotel Lulu isn't a 5 star resort by any means but that doesn't stop them from treating you like a 5 star guest! The room was pretty big! The beds were quite comfy (to each their own) the tv was perfect size for the room. One of my issues was the heater, all though it's slightly outdated, it's still works great.. however it was a bit tough trying to find a way to keep it at a certain temp. After about 10 minutes I was able to get it to come on and off as needed. The room clean, neat, and was equipped with a fridge and microwave. Very nice. Bathroom was nothing fancy but was very clean and set up nicely. My other issue (not really an issue per say) was we were placed near the elevator and we could hear the elevators loud DING each time it was on our floor… however during the night we didn't hear it. Before arriving, we were a bit skeptical because of previous reviews, after our visit. I would honestly give this place a solid 8/10 and would recommend this place to anyone who wants to enjoy Disney, decent priced hotel, and within walking distance of the park! Thank you Hotel Lulu for allowing us to stay (December 13-15)
We enjoyed hosting you at Hotel Lulu, BW Premier Collection. Thank you for taking the time to highlight our enviable location, just a short walk from Disneyland! While we apologize if you could hear any noise from the elevator, we're so glad it wasn't an issue at night and that you slept soundly in our comfortable beds. Should you travel back to Anaheim in the future, you can depend on us for clean accommodations and friendly service!
Great profesional and courteous service from staff Specially from Claudia at the front desk calling by my name ant it's not too popular and always Conrad with great personality they made us feel home and welcomed Rooms are awesome and very clean The hotel it's in a great location with walking distance to Disney Restaurants and shops
Thank you for letting us know about your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you liked our clean, comfortable rooms and friendly, helpful staff. Please come back and see us again in the future.
Finally using our Disney tix from March 2020! One of my kids needs a lot of breaks during the day. This hotel was well-located for walks back and forth and a great value! Room was spacious, clean and modern.
We were happy to provide you with clean, convenient accommodations, and we're glad our location worked well for your trip. The next time you're in town, please come see us again soon at Hotel Lulu, BW Premier Collection!
Out of the many many years that I have been going to the Disneyland area and staying in hotels hotel Lulu is by far the worst I've stayed at. About a week before my check in date, I called the hotel to confirm my reservation and as well as ask about early check-in. The gentleman who answered the phone was very nice and advise me to call the hotel the morning I left my home to check the status of early check-in. On the morning on my check in date, I called at 1:30am an inquiry about early check-in. The employee who answered the phone and advised it wouldn't be a problem after said I would be there from 10am to noon. I drove 9 hours to the hotel and once I got to the hotel I was advised buy the employee that no rooms were available for early check in but if I would wait approximately an hour and a half to two hours it would be ready. she would put a rush into it. 12pm came I called and I said nothing was ready and it wouldn't be ready to a minimum of two more hours and which I said OK. 2pm came and nothing. It wasn't until about 3 PM that I was called and advise if the room is ready. If I would've known that it would've taken this long I would've not left so early to the hotel. You may ask why I waited at the hotel for so long when I would have left and came back but I was told I could park in the gated parking lot but since I wasn't check in, I wouldn't be able to leave the parking lot. So we waited for almost 5 hours. Once we got to the room everything appeared to be OK but once we look around the room we realize that the room was not clean. There was a hair scrunchy on the ground by the bed and There was rolled up piece of toilet paper covering the peep hole on the door. The Kleenex box in the bathroom was practically empty so that must've been used by multiple people prior to my arrival.
Thank you for sharing your experience with us. We appreciated the opportunity to host your trip, and we apologize that your stay didn't meet your expectations. While our official check-in time is 4 pm, we try to honor early check-in requests when we can. It's unfortunate that your room wasn't available until 3 pm, and we're very sorry for the conflicting communication you received. Your comments will be shared with our front desk team, so this won't happen again. Our housekeeping staff strives to keep our rooms clean and tidy, and they will refocus their efforts on the areas you noted. We greatly appreciate your valuable feedback, and we hope to have another chance to impress you in the future.
First off, being greeted by Sam at the front desk and her friendly and helpfulness started are stay on a great path. Sam was great with helping get us register in and answered any questions we had with a smile. She was wonderful. The entire staff were always friendly and helpful as well whenever there was a question during our stay. Rooms were comfortable and quiet even on the street side. Easy walking distance to the Disneyland park, restaurants and shops. Rooms were clean and very up to date. Parking was easy, safe and a blessing to have
It brightens our day to know that your stay was nothing short of exceptional! Providing clean and safe accommodations, as well as phenomenal hospitality, is always our goal; we're delighted to hear your kind words. Our team trusts you had a fantastic trip to Disneyland, and it would be our pleasure to serve you again at Hotel Lulu, BW Premier Collection.
We recently stayed at Hotel Lulu to experience a day at Disneyland and get our son's second vaccine. The hotel was better than my expectations. I loved the decor, the location was great and the staff we really nice and approachable! Disneyland was walkable and an excellent location to access the park. CVS & Walgreens are both super close to pick up basic drinks, food and snacks. We really enjoyed Blaze Pizza which was a 1 min walk away. Overall we would love to stay at Hotel Lulu again and I highly recommend it!
Thank you for the five-star review and for choosing Hotel Lulu, BW Premier Collection. We are delighted you enjoyed our central location, friendly staff, and welcoming decor. Please come back and stay with us again the next time you are in the area.
Reasonable priced hotel three blocks from Disneyland entrance. Poor hot water. AC did not work very well at all. Comfortable room and bed. Large TV with lots of channels. Had a pool, but did not use. Had a workout room. Did not see a hot tub. WiFi was sufficient, but not real fast. Hotel was quiet, even with lots of kids staying there. Small bar area, with bar snacks for purchase. No actual restaurant on site, but plenty in walking distance. There is a Walgreens and CVS in ½ block. Definitely in need of an upgrade, but will stay here again. $25 per day is a little pricey.
Dear Owen, Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our quiet accommodations and convenient location, we apologize that other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our maintenance team. It would be an honor to welcome you back to our hotel the next time you're in Anaheim.
Short walk to Disneyland, about 10 minutes. The staff are so nice and very pleasant. Nice fire pits by pool for relaxing, fun games send a little bar area as well. You might need to ask for more towels, but they are very kind and will get you what you need. There aren't many drawers in the room but there is plenty of desk space and shelves too.
Thanks for the kind words about your recent visit to Hotel Lulu, BW Premier Collection! We hope you had a fabulous vacation here in sunny Anaheim. It's wonderful to know that you found our location ideal for your visit to Disneyland and that our friendly staff took good care of you throughout your stay. If you find yourself back in the area, it would be our pleasure to host you again!
I wanted to be close to Disneyland for my very first visit with my sister. Hotel Lulu absolutely was the best choice! It's only 8 mins away from the main entrance walking, right next to an ihop (for a quick dine-in breakfast), not far from other food places in walking distance, and a bus stop is right next to it as well. It was a short walk away from a Walgreens as well for last minute items I forgot to pack and to get snacks for the day at Disney. It's a simple building with modern and subtle disney decor (we went during Thanksgiving week so there was holiday decor was well). The staff was so helpful at the front desk and made us feel welcome. The room was very nice, and the bed definitely was the comfiest after a long day at the parks. I will definitely book here again for my next Disneyland visit!
What a pleasure for us to receive your outstanding review of your recent visit to Hotel Lulu, BW Premier Collection. We're so glad our accommodations exceeded your expectations. Great location, a comfortable rest, and amazing and helpful staff are all aspects our guests can expect to find when they stay with us. It's a wonderful compliment to know you'll spend time with us again when you return to Anaheim. Come back soon.
We had a great experience at hotel Lulu . The hotel is close to Disney. It was only about a 10 minute walk from Disneyland which was not bad at all. On our departure date we got coffee's and hot chocolates to go and the staff said it was on them. it was a nice surprise!
Thank you for choosing Hotel Lulu, BW Premier Collection, to host your stay. It is wonderful to hear that you enjoyed our friendly guest service and found our location convenient for enjoying the local attractions. We look forward to welcoming you back in the future.
Me and my son went to Disneyland for Thanksgiving and this hotel was great. It was clean, the staff was extremely friendly and it was an easy walk to the parks! I would absolutely stay here again. There was an IHOP right nextdoor so we had pancakes one morning. There is a Walgreens, CVS and 7-11 right there on the corners as well. Great place to stop and get some more affordable snacks for the day before heading into the park!
Dear Alli, Thank you for sharing how much you enjoyed your stay at Hotel Lulu, BW Premier Collection. We are delighted to hear that you found our location convenient for enjoying the local area and that you had pleasant interactions with our friendly, helpful staff. Please come back and see us again when you are next in Anaheim.
We have come to have certain expectations for a property labeled as Premier and this place did not live up. We were very disappointed with our stay. We changed our original reservation from the Park Place Inn to this one and are sad that we did. The firework view room was especially paid for was blocked by the building next door of the same height. The carpet and one chair had big stains on them. The walls were so thin that we could hear people urinating; not just flushing or using the shower, which is expected with pipes in the walls. The bathroom was gross, chipped tub, etc. The toilet seat didn't fit the toilet. Toilet paper behind the toilet so had to twist unnaturally to reach. No drawers in the room so clothes were on these weird square shelves. I realize it may be seen as stylish but very impractical. The website said this location had a shower/tub seat for accessible needs and when we asked for one, they said they didn't have one, so my wife had to go without.
Dear Bill, We are saddened to hear that we were unable to meet your expectations. It is our mission to provide the best experience possible, and we apologize if that was not the case for you. Rest assured that we will investigate your comments to ensure that our accommodations are clean and in top-notch condition. While certain rooms may be unavailable if they are already occupied, do not hesitate to reach out to the front desk so that we can try to find a solution for you. Thank you for bringing this to our attention.
Went to Hotel Lulu at 1850 Harbor Blvd, Nov. 16th - 20th, 2021 was within easy walking distance of Disneyland, downtown Disney, and California Adventure. Very clean and comfortable. The Staff was very professional, courtesy, and went up and beyond to make our stay very enjoyable. They couldn't have more accommodating. The price was very reasonable as well for this area. We will definitely recommend to all, and will be returning on our next trip to Southern California. Thank you Hotel Lulu and Staff.
This was one of the best experience we have had at a hotel. The staff was very friendly and helpful. Beds comfy! Great location. Only 2 blocks from Disneyland. Many restaurants within walking distance. Kids loved the pool. Will definitely stay here again!
Dear Cyndi, We're so happy to hear that you had a great time at Hotel Lulu, BW Premier Collection and that you appreciated our prime location and hospitable staff. The next time you're in the Disneyland area, we hope you'll visit us again.
I cant stop raving about how great this hotel was. It was close to the parks and the walk there was very safe. I loved the 24 hr front desk and the rooms were very clean. I loved that the rooms came with a fridge, microwave, and cable television. I originally planned on spending just sleep time in the hotel but wineed up being in there more time than not.
Wow! What a fantastic review you've given us! Here at Hotel Lulu, BW Premier Collection, we pride ourselves on delivering outstanding accommodations and unparalleled service, and it brightens our day to hear when we get it right. Anytime you're in Anaheim and seeking cleanliness, convenience, and all the comforts of home, please be our guest!
We absolutely loved the location and the vibe of this hotel. We are not luxury travelers but rather prefer functional convenience and this hotel worked wonders for our needs. We stayed for a week and hit the ocean, Disneyland (literall 7 mins walk away), Universal, and many sites around LA and Anaheim. We didn't spend much time at the hotel with all the activities but we did visit the pool and it was set up very nicely with loungers and fire pits. There were a few little things that could have been better - hooks to hang up towels, better ceiling soundproofing - but overall we were happy with the experience. The staff were both helpful and genuinely friendly; you were greeted everytime you entered and exited via the lobby. If we were to come back to this area, I would book and stay here again.
Thank you for staying at Hotel Lulu, BW Premier Collection. Our property's convenient location offers easy access to Disneyland and other popular attractions in our area. We appreciate you sharing your thoughtful suggestion on towel hooks, and we assure you this will be taken into consideration in the future. Our team aims to warmly welcome each guest upon arrival, and we're so glad to read we're doing a great job! We look forward to seeing you again next time you are in town!
This was a purchase through Travelzoo. Amazing value for a hotel 1/2 mile from Disney. Ignore the previous reviews for the past few months (I read them, ignore the negative people). Nice hotel, especially if you plan on being at Disneyland. Short walk, breakfast right next door. I would definitely stay here again
Dear Rob, Thank you for taking the time to share how much you enjoyed your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you found our location convenient for enjoying the local area and we trust your room was to your liking. We look forward to welcoming you back in the future.
We recently stayed at Hotel Lulu and it was such an amazing experience. Perfect Hotel to stay there if you are going to Disneyland, you could go walking to Disney and on the way over there or the way back there is a lot of places to get food. The Hotel has very nice friendly employees and we wanted to show kuddos to Icha ! She was a very friendly and amazing employee! We thank her for making our stay amazing! The room was very clean we slept comfortable. We would totally stay again and of course recommended this Hotel ! We loved our stay. 10/10 .
Thank you so much for choosing Hotel Lulu, BW Premier Collection! Our location near Disneyland allows for guests to make plenty of magical memories during their visit and we hope you had a blast checking out all the attractions. We are thrilled to hear that you were able to enjoy our comfy accommodations and fantastic staff. They will be honored to be recognized for their hard work, especially Icha, We are lucky to have her. Come back and visit us again soon.
I was a little nervous leading up to the stay due to other reviews but was pleasantly surprised at how clean the room was. I booked a premiere room with park views which was great for fireworks. The room was small but clean. The staff were super nice and pleasant. It is not a fancy hotel but comfortable and clean. The walk to Disney was about 10 minutes. Overall a good stay, would come again!
Dear Erin, Thank you very much for taking the time to share your comments with us! We're delighted to know that you appreciated our clean and pleasant accommodations, as well as our proximity to Disney. We wish you well in your travels, and we hope to see you again soon!
Conveniently located to walk or to shuttle to the Disneyland Resort. Plenty of food options in the surrounding area in walking distance. Very clean, friendly staff, coffee in room or lobby area. Great price for all amenities.
Wow! We are thrilled to hear that you had a fantastic experience at Hotel Lulu, BW Premier Collection. Whether you are looking for a wonderful location to explore or amazing amenities to enjoy, you can bet that Hotel Lulu, BW Premier Collection will deliver this and more. Come back and visit us again soon.
The hotel was nice and comfortable, only had a problem with the room circulation, the ac worked fine but it would feel stuffy and hot at times and you can't open the window. Also the door was tricky to open to the room. We have a toddler so the room was great for what we needed. The walk to disneyland was not bad, about 10 to 15 minutes.
It was our pleasure to host you and your family at Hotel Lulu, BW Premier Collection. Our desirable location is just a short walk away from Disneyland, making us the perfect choice for visiting families! We apologize if you experienced occasional stuffiness in your room, and we hope you were able to get a pleasant night's sleep. Next time you plan a vacation in Anaheim, we hope to be your first choice for accommodations! Safe travels!
This was my first time at Hotel Lulu ; I'm a single mother of two and came by from San Diego to visit Disneyland and Disney California Adventure. We were celebrating my daughters birthday. Every staff member we encountered was extremely helpful and accommodating especially Lorena Ichel. We are walking distance from Disneyland along with various other restaurants. The pool is definitely a plus and my kids really enjoyed the stay not to mention the price ! I will most definitely recommend Hotel Lulu to my friends and family. Thank you so much for your kindness and attentions !
Dear Elizabeth, Thank you for choosing Hotel Lulu, BW Premier Collection to host your stay. It is fantastic to hear that you found our location convenient for exploring the local area and were able to enjoy some time at the pool. Our friendly staff looks forward to welcoming you back in the future.
I booked a non refundable room for 1 night and was a little discouraged after reading all the bad reviews. I was pleasantly surprised with my stay. All the staff were very friendly and helpful. The room was clean. The location was good, only a short walk to Disneyland. It was nicer than I expected and would definitely stay there again.
Thank you for your glowing review of your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you found our staff to be friendly and appreciated our clean accommodations. We look forward to welcoming you back when you are next in Anaheim.
Hotel Lulu is the remodeled Red Lion Inn. It's a little over a mile from the Disney parks, and super close to many dining/shopping areas. The hotel was booked by my travel agent as part of a Disney package, and I stayed there for a week. Everything was great there. The only 2 items I would have liked would have been a small refrigerator in the room, and for the internet service to not be so spotty. Other than that, the stay was great and I would recommend the hotel.
We are thrilled to earn your recommendation. With so much to do in the area, we hope you had a blast checking out all the attractions. You can bet that we will discuss your room suggestion and ensure that our internet connection is working properly. Nevertheless, we look forward to welcoming you back to Hotel Lulu, BW Premier Collection.
Ichel was very helpful with our check in and stay experience. She made everything easy and smooth and made us feel at home. We will definitely be coming back. Hotel lulu is a great hotel and in a great area for the park. 5 stars
Dear Kyle, At Hotel Lulu, BW Premier Collection, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our wonderful staff was able to assist with all your needs and that our location was ideal for your visit. The next time you're in town, we'd be happy to host you again.
These place is a great place to stay clean and perfect location The staff are awesome especially the bartender Conrad and also Dante great staff. Great free cocktail at check in well needed. Rooms are great
We can't thank you enough for choosing to stay at Hyatt Place Melbourne/Palm Bay, as well as for your wonderful review. We know that by the time our guests check-in, they have had a long day and need a little pampering, so we are glad to hear the cocktail was appreciated. It was our honor to host you, and we look forward to having you visit us again.
Paid for my reservation in full with hotels.com. Gave a charge at check in for incidentals. They charged my card for my entire stay despite it already being paid in full via hotels.com. Extremely upset about this. Also no security latch on door there is a lock but most hotels have that secondary latch. No coffee maker. There is a hot kettle with instant coffee. Overall not happy because of the billing issue.
Dear AshLee, Thank you for taking the time to let us know about your stay. Please know when booking through a third party, we encourage you to reach out to them regarding any billing discrepancy. We wish you safe future travels.
Within walking distance so that's a plus but this is NOT a "Premier" facility. Small room, adequate furnishing but just average. Staff super nice so nothing bad to say about them but I would not recommend this hotel.
Guest feedback is always appreciated, so thank you for taking the time to share your thoughts. Though you enjoyed the convenience our location offers, we are sorry that other aspects were not in line with your expectations. Please note, we do offer a wide variety of room layouts and sizes and we would have gladly accommodated you in a better fitting one. Our hope is that you will keep our top-level service in mind in the future, and consider giving us another try to impress you.
There was no soap, or shampoo in the bathroom, no ice bucket and out of coffee, the toilet seat swiveled, and mold around the bathtub. In addition $25 parking fee and no complimentary breakfast. A 10 % voucher was offered for breakfast at a nearby restaurant but that barely covers the tip.
Dear Margaret, We're saddened to learn you did not enjoy your stay. Please accept our apologies for any disappointment with the included amenities. Our rates and inclusions are noted on our website. In addition, we apologize for any concerns about cleanliness. We'll pass your comments along to our housekeeping staff, and we hope you'll allow us another chance to impress you.
The hotel was amazing. We absolutely loved the cleanliness of the room and how friendly everyone was. The bar experience made it more enjoyable since it gave us a little adult break from the kids. Everything was so nice and met our expectations
Anytime that we are able to deliver a fantastic experience for our guests is a time that we cherish. Thank you so much for highlighting our clean accommodations and fun-filled bar area. We can't wait to welcome you back to Hotel Lulu, BW Premier Collection.
It was just one thing after another all weekend... Wrong room at check in and they wouldn't be able to switch us until the next day but at that point we decided not to do it. The fridge didn't work so we wasted a lot of food we had for the fridge, they were supposed to send someone to fix it but they never came so again...we decided to just leave it. Couldn't get out of the parking lot because my pass didn't work, had to call a generic 800 # and wait forever to be let out. Rooms are kind of funky with their weird leather tile walls and our bed seemed as though it was on a major slope.
Dear Corgina, We're saddened to hear about your experience. Please accept our apologies for any confusion with your reservation, as well as for any issues with many of the amenities. Feedback like yours helps us improve, and we'll be certain to look into your comments further. Should you be in the area again, please consider coming back to see us.
The staff was very friendly and helpful, they even gave our young grandsons holiday cookies to decorate. But we didn't have the room we booked months ago, even though I confirmed it before we arrived and again upon check in. We paid extra for a Disneyland Firework view. The first two nights there were no fireworks but the third night there were but our view was blocked by a building and trees. I called the desk and they acknowledged we didn't have the view room we booked. They did adjust our bill. Also, there was no breakfast of any kind offered, not even complimentary coffee in the lobby or room. Usually Best Western hotels offer at least a simple breakfast. One morning they did offer free coffee in the lobby but we had to pay for it the other three mornings.. Internet is very poor so we couldn't connect with our Disney app for the virtual que. Pool was clean but cold. Our room was booked for four, yet only two sets of towels. So despite the helpful staff the stay was disappointing and we wouldn't stay here again.
Dear Fred, Thank you for your constructive feedback; we always welcome hearing from our guests as it is our primary tool for improvement. We are happy to hear that our hardworking and friendly staff were able to assist you and even supplied your grandson with some holiday cookies to decorate. We hope he had the best time! That being said, we are saddened to hear that we did not meet all of your expectations or our own. Our goal is for every guest to have an exceptional experience, and we apologize if you feel we fell short of that. We have taken notes of your comments and will use them to ensure we are providing the most quality stay possible for our guests. Thank you again for reaching out, and we wish you all the best in your future travels.
Beds and pillows VERY comfy! Walking distance for 2 grown fast walking women was 15 minutes to DL. Staff was very friendly and happy. Our favorite was the lobby smelled like pumpkin spice the entire visit!! Decor was cute. It was very quiet which was nice. If I had a complaint - the pool was underwhelming and basic, maybe even older looking. There is a pool bar but it was closed so that was a bummer. We would definitely stay here again.
Thank you for choosing Hotel Lulu, BW Premier Collection to host your stay. It is fantastic to hear that you found our staff to be friendly and helpful and that you enjoyed our comfy, quiet accommodations. Please come back and see us again soon!
This hotel seems nice on the outide and in the lobby. It is clear that only one side of the hotel is remodeled. The other side across the court yard, is not. The drapes have not been changed in I don't know how long- they were stained and grungy. The parking lot is dark, and the staff is disinterested in making the people feel like their service matters. I called after trying to get the WIFI to work which no one informed us of the pass word or anything until we phoned and then when I called back to say it didn't work, I was told it was working for other's so they didn't know. Also asked to request extra towels and was asked how many they had already brought up. One of the hotel room keys worked intermittently, and the surprise $200 deposit of which they charge $25 to park each day is no fun if you show up unaware. The fridge was broken inside and they just threw a custom laminate cover on it to make it " look new" Also the rug had a weird mildew on it that made it feel wet.
Thank you for your valuable feedback, as it helps us to improve continually. Our goal is always to provide an exceptional experience for our guests, and we regret that your stay did not meet all of your expectations or our own. Our team is committed to positive change, so we will reflect upon your feedback and use it to ensure that an experience like yours does not happen again. On your next trip to the area, we hope you'll allow us to welcome you back for a much better experience.
$25 nightly parking fee not disclosed at time of the reservation (reservation made over the phone). Sprung that on us when we checked in. Rooms are not refreshed UNLESS YOU ASK - but when you ask, it still isn't done. AC unit did not work properly. Exhaust fan in bathroom did not work at all. Staff has funky attitudes. Left a handwritten complaint for the General Manager (Mr. Cox) - have yet to hear from him...tells me he and his team don't care about the customer's experience.
Dear Cory, It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. Additionally, we have shared your comments with our housekeeping and maintenance staff to ensure they are properly addressed. Regarding our parking, we apologize for any miscommunication around our daily rates. While we do have this information listed on our website, we will be sure it is properly communicated over the phone in the future as well. Should you be in the area again, we would be grateful for another chance to change your perceptions of our hotel.
This hotel had good room rates so we stood 2 nights. And the location was great. Very close to Disneyland. We were able to walk there. The room was very clean. Looking forward to staying at this hotel again during our next Disney visit.
Affordable rates are one of the things our guests get excited about, so we're happy to hear that this was the case for you! It would be our pleasure to welcome you back to Hotel Lulu, BW Premier Collection, for another fantastic Disney visit, so don't be a stranger!
Hotel Lulu used to be the Red Lion and in some ways it still is. It's been remodeled but the hallway doors for the rooms are of 1974 vintage, just painted and that's it. We had two rooms and both doors were massively hard to open and close and make sure they were locked. One room was missing the art in the wall amd the other was missing the coffee pot. Neither is a major thing, but at the price point amd being part of the “Premiere Collection,” it's just a couple of oddities. The parking ticket didn't work so I had to use my credit card to get in and out of the lot. At this writing I still don't know if I've been charged twice for parking. Hopefully not. The rooms are very comfortable as are the beds. The rooms are also very quiet, even when facing the street. The hot water was hot and the shower stream was excellent. The Red Lion shows up, again, with the very small, very old tub. It would have been nicer to have a walk-in shower as part of the remodel. Overall Hotel Lulu is a nice place to stay and we'd stay again. The staff was very accommodating and helpful. While we did not take advantage of the lobby snack area, but it was well stocked and seemed well priced. Give it a go. We think Lulu will do you just fine.
Dear Randall, Thank you for choosing Hotel Lulu, BW Premier Collection! We're so proud that our staff served you well, and it sounds like our quiet, cozy rooms made for a relaxing visit. Despite the concerns you've shared, we're thrilled you would stay with us again, and we will use your feedback to make sure your next stay is even better. Safe travels ahead, and please come back soon!
Hotel lobby was decorated cute and Disney, the rooms were a little run down. We had one trash can that needed taken out and new towels, I called the front desk 3 times for both and finally I was told to come to the front desk for towels and to leave our overflowing trash can out in the hallway! Our sink drain broke, the closet smelled musky. Apparently the outlets near the back window only work if the main light is switched on! The front desk female employee was rude when we asked for a late departure! When leaving there was an suv parked on the side of the hotel parking lot and the occupants told us not to park there because there was no cameras and their car had just got broken into, I believe some car parts were stolen to the point they couldn't drive it! On the websites this hotel looks like a resort, but I'd describe it as a step up from being a Motel 6! The only good thing it was cheap to book and pretty close to Disneyland!
We always value hearing from our guests. It's great to know that you appreciated our convenient location and competitive rates. However, we apologize for any concerns about cleanliness and service, and we thank you for your patience with our changes to housekeeping during this time. Please also accept our apologies for any perceived rudeness from our staff. We'll speak with the person concerned, and we'd be grateful for the chance to offer you a more enjoyable experience.
Check in was fine. Very energetic associates (young male brunette and middle aged female brunette) speedy checkin, and helpful. You could tell the room was old, needed to be redone. Old, musty smell when we walked in. Wall mounted A/C unit smelled when turned on. Shower old and had low pressure. Tossed and turned all night, couldn't stop sneezing. had an allergic reaction in the room. Morning associate (female) didn't care about my concerns and was too busy training someone new to help me with anything or to check me out amd give me a printed receipt.
While we greatly appreciate your high rating, it is unfortunate that it sounds like your stay with us was not as you had hoped. Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. We apologize for any odor you may have experienced and have spoken to our housekeeping team to ensure the issue is promptly rectified. In the future, please consider giving us another chance; we know we have what it takes to impress you.
I was a bit worried about staying here after reading some of the negative reviews, but I am very glad I did. The price was a good deal. Check-in was a breeze, the hotel staff was always friendly and helpful. It took me about 20 minutes to walk to Disneyland but I have to admit that I really took advantage of the fact that the ART bus stop was right out front. The bed was wonderful, very comfortable and the duvet was nice and warm, so many hotels just have those lightweight blankets. Some of the prior reviews had comments about the air conditioner being loud but I did not experience that at all. The wifi worked very well and I loved that the TV had so many channels. I do have a few observations, first like another reviewer indicated there was only 1 small trash can in the room, generally, hotel rooms have a small trash can in the bathroom and a larger one in the bedroom area, there was only 1 small can in the bathroom. Secondly, there was no place to hang up your towel in the bathroom, no bar or hook. Last thing the bathtub was a bit slippery, there was no mat or non-slip strips, which could be an issue. Those things did not take away from my stay, as I said they are merely observations. I would certainly stay here again when I visit Disneyland.
We take pride in offering convenient, welcoming accommodations at an affordable rate, so we're glad you appreciated our efforts. It's also great to know that you had a comfortable night's sleep. However, we apologize for any issues with the bathroom, and we'll keep your comments in mind. If you're in the area again, please come back to see us at Hotel Lulu, BW Premier Collection!
For the location to Disneyland , resturants and quick shopping like Walgreens , the price is amazing . Everything was within a 15 minute walk . Our room was not too bad , only one small trash can in the whole room which I thought was odd. The stairs are kind of sketchy too ... empty boxes of beer where in there and it was very closed off . We took the elevator Everytime even just being on the second floor. But there was a decent sized mini fridge , really strong blowing a/c unit, microwave, electric kettle and dish tv . The hallways were very cutely decorated with Disney beach decor , and parking was pretty easy . When we tried to leave our parking pass wouldn't scan and we had to call for help to get us out but it was really fast and easy to do .
Thank you for taking the time to review our hotel. We are happy to hear how much you loved the location and the amenities in your room. However, we are concerned that you did not feel safe in the stairwells. Our guests' safety is our number one concern, so rest assured that this issue will be looked into immediately. Should your travels bring you back to the Anaheim area, we hope you Hotel LuLu for your stay again.
This hotel was absolutely amazing! Location was close to Disneyland and the shuttle was amazing. The appearance and amenities were unique. I loved the coffee shop in the morning, and bar during the evenings. Employees were kind and pleasant to engage with. Will return again. Thank you for the awesome stay!
Dear Isabel, Our goal is to impress everyone who stays at Hotel Lulu, BW Premier Collection, so we're happy to hear we succeeded with you! It's great to know that our location was convenient for your visit and that you felt welcome while you were here. Thank you for sharing how much you appreciated our onsite dining and shuttle. The next time you're in town, we'd be proud to host you again.
For the price of other hotels in this area, my stay was average. Nothing was below average and nothing was spectacular. A few cons: there is no housekeeping whatsoever. It's fine as long as you know that ahead of time. There are two tiny, tiny trash cans and they fill up fast. And then if you need towels, know that you will need to go get more from downstairs. Also, the only working ice dispenser was on floor two so somewhat of a hassle. The pool area was fun and a nice break but LOTS of mosquitoes flying around the lounge chairs. Pros: great location. We walked to several restaurants and Disneyland a few times a day and the view was nice from our room. Extended Parking times were nice for checkout and the beds are also pretty comfortable. Would stay here again because you can't beat the price.
Dear Shannon, It was a pleasure to host your trip to Anaheim. We're so glad you were impressed with our fantastic location, just steps away from Disneyland. Thank you for sharing your constructive feedback about pests around the pool area. This can be a challenge in our climate, but we will have our team address the issue. As you noted, our housekeeping service has been modified. However, our friendly front desk team is always available should you need fresh towels or additional room supplies. We trust you had a fun-filled vacation, and it was our pleasure to provide comfortable accommodations with a beautiful view. We look forward to seeing you again!
This hotel was a pretty average stay. The furniture in the room was definitely worn and older, but it was clean and comfortable. There was no breakfast, but there was a Starbucks nearby for our morning coffee. The front desk staff was friendly and helpful. I would stay again for the price.
Dear CT, Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. It's also great to know that our clean, comfortable rooms added to your experience and that you appreciated the onsite coffee shop. However, we apologize for any inconvenience with breakfast, and we'll keep your comments in mind. The next time you're in town, we welcome you back to our hotel.
The ac was loud and kept going on and off and the shower didn't really have hot water but other than those issues the room was clean and I liked how close and convenient it was to Disneyland it was only a 7 min walk and when you check in you get a complimentary drink and their bar so that was nice.
Thank you for the feedback and for your recent stay with us. We apologize for the issues you experienced with your AC and shower. Our staff is always on hand to help provide a solution for anything you find less than perfect during your stay. It's wonderful, however, that you enjoyed our clean accommodations and convenient location. Please come back and stay with us the next time you are in the area.
stay was amazing! hotel employees were nice and the rooms were very clean! would definitely stay here again, pool was very clean, bar was very nice and the hotel was a lot bigger than i thought it would have been
Dear Jorgie, Wow! What a fantastic review. Whether you are looking for super clean accommodations or amazing service, you can count on Hotel Lulu, BW Premier Collection to deliver. Thank you so much for highlighting our relaxing pool area and delicious bar selections. We can't wait to welcome you back again soon.
Did not get greeted. Did not received my complimentary water. The guy that checked me in was rude had a bad attitude and did not answer my questions. He looked upset and hurried up to check me in as if I was I his way. As a Diamond member I do not recommend this hotel and I will not be staying here ever again.
Firstly, thank you for being one of our valued Diamond members. It was an honor to host you during your visit to Anaheim, and we are distressed to read your insights. This is not representative of the experience we wish to deliver, and we assure you that we will be taking immediate steps to ensure we are providing the best hospitality possible. Should your travels bring you back, we would be honored to have the opportunity to change your perceptions.
Room was smelly like of food from past guest. Fridge in room leaked so carpet was wet around that area. Tv control did not change channel only good for volume. Drinks at bar used old mint on mojito made me sick to my stomach.
Dear Carlos, The concerns you raise are very important to us, so please forgive us if your stay fell short of your expectations. Rest assured that your feedback has been duly noted and shared with the appropriate members of our team. This definitely isn't like us, so we hope you'll give us another chance to prove it next time you're in Anaheim.
I stayed here for one night when I added a day to my Disneyland Vacation Package. Exterior and lobby are neat and updated, lobby was nice and cool. Room was bit a small but I was by myself so I don't need a lot of space. TV would not work when I got in, they sent someone within 15 minutes to fix. Plenty of parking but $25/day, even for hotel guests ($15/night seems average for the area) but you can stay in the lot until 4pm day of check out so I was able to walk to the parks. I read somewhere that it was only a 7 minute walk but it's actually closer to 15, especially with the long waits at crosswalks because all the vehicle/pedestrian traffic. Next to an IHOP and a Walgreens. Around the corner from a Starbucks (only accepting cash at the time I was visiting), and a pizza place. I was able to kind of see the Disneyland Fireworks the night I stayed which was cool. The bed was as hard as a rock. I woke up with back pain. In the main tower, only one of the two elevators (with 8 floors) was working so it took forever to get one and several times the elevator was full so you'd have to wait for it to come back. Room has plenty of USB ports in the lights for your technology and a small refrigerator. Bathroom was spacious and updated. I'd stay again in the future, it was a great deal, though probably not my first choice due to the mattress and distance from the main gate.
We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our spacious bathrooms and inviting lobby added to your experience. However, we apologize for any issues with the bed, and we'll keep your comments in mind. It's unfortunate our parking rates and location were less ideal than you'd hoped. We're glad this was only a minor concern, and we hope to see you again soon.
I would not stay here again we are in covid and it was dirty the room and pool the service was ok they did take off the 25 dollar parking but this is only for convenience of where it's located. Thank you
While our convenient location was suitable for your travels, it appears we dropped the ball in other aspects of your stay. Rest assured that our team will discuss these comments to ensure that our accommodations are squeaky clean. We know that we can do better and would love another chance to prove this to you.
We stayed here for a week while visiting Disney. The hotel itself is nice and clean. Loved being able to see the Disney Fireworks every night. The only complaint I have is that they would not come in and clean our room even though we asked numerous times. I understand they don't make the bed but it would be nice to have the trash emptied and towels restocked. We had to ask for clean towels on 2 occasions and even had to get more toilet paper. They do not restock the rooms for some reason. Upon check in there was also no information provided about what amenities were available to us. Desk staff and maid service needs to be better. We were finally told to put our trash and dirty towels in the hall. Never experienced this at a Best Western before.
While we're happy you found our accommodations immaculate, we apologize if other aspects of your stay could've been touched upon. Please know that, for the safety of our team and guests, we have limited our housekeeping service for the time being. We appreciate your patience as we work to bring it back once it's safe to do so. We look forward to utilizing your feedback in making your next stay with us even better. Take care until then.
I enjoyed the hotel it was clean and has a decent location for your Disneyland vacation. The reason for the lower rating is the customer service. I had two rooms each having an issue the first room was with the TV and it took 3 calls to the front desk before they would send someone up to help. It just required the actual tv remote not the direct tv remote. The other room had no stopper for the bath tub. I was told the general manager had said they aren't stocking them. Really I just spent hundreds of dollars on a room and you can't provide a stopper for the bathtub. Our other room had one…I also received a call in the middle of the day wanting to know if I was the one who requested my room to be cleaned. It wasn't me…I think maybe the staff at the desk might need a bit more training. I will probably give them another try in the future but definitely think there is room for improvement.
Dear Kristine, While we are delighted to hear that you enjoyed our clean and comfortable accommodations, we are saddened to hear that there was a lapse in service on our end. We have notified our team members at the front desk and can assure you that the next time you stay with us at Hotel Lulu, BW Premier Collection, you will be given nothing less than a five-star stay.
A great 'new' hotel within walking distance of Disneyland. I've always trusted the Best Western brand and this one delivered. Hotel staff were so welcoming and helpful. No breakfast options were provided even though the hotel website noted that there would be something. We didn't use the pool but it looked great.
Dear Sara, Thank you for staying at Hotel Lulu, BW Premier Collection. We are glad that you enjoyed our excellent location and friendly service. Due to current regulations, we are not offering breakfast services and apologize for the inconvenience. We'd love to have another opportunity to host you.
Nice clean hotel 10-15 easy walk to Disneyland. There is two drugstores right next door to the hotel, and a wide variety of restaurants close by as well. Elevators can be a little crowded during certain times of the day, so beware
Dear Jere, It sounds like our location was perfect for your fun plans in Anaheim, and we couldn't be happier! Hopefully, our clean and cozy rooms made for the ideal place to rest after your adventures as well. Thanks so much for choosing us for your lodging needs, and we hope to have you back soon!
Hotel overall was very comfy. Bar was great, we were able to get a drink even though bar was closing. Seem to be working out a few small kinks since they opened recently. All in all we had a great time!! Beds were very comfy and room was very nice and not noisy!
Thank you for your glowing review of your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you liked our comfortable, peaceful accommodations and delicious drinks! We look forward to welcoming you back in the future.
Hotel was clean and adequate for our needs. Staff was friendly. Would appreciate more housekeeping service now that COVID is declining. Loved the craft table for the kids which kept them busy while we were preparing for check out. Haven't seen this before and it's a definite plus.
Dear Rod, Thank you for the review and your recent stay at Hotel Lulu, BW Premier Collection. It is great to hear you enjoyed our clean accommodations and friendly staff. We're also thrilled that you and your children enjoyed the craft table. Please come back and stay with us again on your next visit to Anaheim.
Solid hotel overall. Staff a little slow with check in/out. Nice property. Good views out the windows. TV Remote in the room would only work if standing in one spot where you couldn't see the tv. Bed was soft and came with like 7 pillows.
Dear Garrett, Thank you for staying with us at Hotel Lulu, BW Premier Collection. While we're thrilled that your overall stay was enjoyable and that our comfortable accommodations and wonderful views were highlights of your stay, we regret any inconvenience caused by the delay at check-in as well as by the TV remote. It was a pleasure to host you, and we hope to welcome you back in the future.
When we arrived all trash cans around the building were full and spilling out trash with trash on the floor all around it. Lobby left like they have no AC. Once we got to our room door hinges and locks were so messed up door wouldn't close or lock. When I told guest services and asked for another room they insisted they would send someone to fix it. After waiting 45 mins no one came and finally they just changed our room. The next room we had smelt bad and the TV would go in and out of connection every 25 seconds.
Hi floresjoseph951, thank you for your feedback. We will review and address with our team.
This turned out to be a very nice hotel, after the last BW I had stayed at I can say that this has redeemed my faith in BW and the comfort, service, value and friendliness they provide for their customers.
Great to hear you had a fun and memorable Disney trip. Hope to see you soon again.
Good lord, where to begin… looks nice from the outside, location was good, pretty close to the parks. However, things went downhill quickly. Our key cards did not work, right after checking in. We had to go back downstairs to have them re-activated (even though we had just been handed them). There were several people at the front desk also having the same issue with their room keys and gate access to the parking lot. Once we finally got into our tiny room we realized that the tv didn't work. We called the front desk and they sent up an engineer. He let us know right away that the dish was out, and had been for several weeks. They knew, weren't doing anything about it, and put us in the room anyway. Apparently most of the 7th floor TVs were also out. Fun. The restaurant is closed, same with the coffee bar. Which would have been fine if there had been coffee in the room. There was two packets of instant coffee in the room and an electric kettle. 2 packets for 2 people for 4 days… also there was no maid service for 4 people for 4 days in a tiny room. So gross. All of this leading up to the main attraction: the fire alarm going off at 10:15pm the first night of our stay. The kids were already sleeping, we had to wake them up and drag them out of bed and down 7 flights of stairs. Here's where my real problem with this place begins. It was night time, totally dark. Two of the floors the stairs were completely unlit. No lights at all. Parents carrying their small kids, sleepy children drug out of bed, walking down stairs in the dark. Not only that, there was a chair in the stairwell on one floor, cleaning equipment on another. So incredibly dangerous, and I'm guessing a pretty severe safety violation. The bottom floor of the stairwell didn't even have a wall for Christ's sale, we were looking at insulation! I wish that I was joking, this place was really bad. Do yourself a favor and stay literally anywhere else. Such a bummer too, because everything else about our trip was great!
Hello chelseahouser, We are truly sorry our property did not meet your expectations. Please contact our Dir of Guest Experience at [email protected] so we can further discuss offline.
Let me start with the fact that I rarely write reviews. I just feel like I had a different experience than the other reviewers. I've had great experiences with Best Western hotels and am a BW reward member. When I saw that this hotel was part of BW, I was really happy. It's close enough to Disneyland to walk, if you're a walker like I am. The website showed a lot of amenities that I liked. I've been here one night, out of three, and am disappointed with my stay so far. The website showed a pool bar. With the heat being in the 90's, sitting by the pool with a refreshing cocktail would have been nice. Unfortunately, the pool bar isn't going to be open until Thursday - day before I leave. The website mentioned a modified breakfast, similar to other Best Western locations. Hotel employee informed me yesterday, there is no breakfast. I left my room this morning around 9:30. Housekeeping was in the hallway. Unfortunately, when I returned to my room around 3:00, my room hadn't been cleaned. To be honest, I don't need my towels or sheets changed, I make sure I don't put the sign up for that, but I do like to have my bed made and the food I left in the garbage to be taken out. The keys are wonky - it takes at least five times to open the door. The water pressure sucks. And when they updated the rooms after it was the Red Lion, they didn't put in any USB ports and there are very few electrical outlets. I know these are all first world problems, but this is Trip Advisor and most of the complaints are. Maybe I'm cranky and tired from the Anaheim heat. All I know, is I really wanted to love this hotel and I don't. The price was fantastic. The location is great for someone like me. There's a Walgreen's a half block away, which is really convenient for getting snacks and drinks. Pre-pandemic I came down to Dland a few times a year. I won't say I will never stay here again, because the price was really good, but it won't be my first choice.
Hi DisneyCheri, Appreciate your detailed feedback. Please reach out to me or Gabby, our Dir. of Guest Experience. You being a frequent Disneyland visitor and BW member, we would love for you to make us your 1st choice in the Disneyland Resort corridor.
!back to the happiest place on earth¡ Despite the long shut down of the hotel and the uncertainty of the near future, we noticed the staff were working hard to make it happen. Renovation on going but created little or no disturbance to the guests. Parking is gated, and need to scan card to get in and out of the open parking. No breakfast was available. In terms of amenities, if the room can accommodate a bigger fridge... that will make it even better.
Welcome come back to the Disneyland ScarlettlovesRedd. Thank you for your feedback.
Stayed here for the first time during a visit to Disneyland & California Adventure. It was perfect for us – comfortable rooms/beds, a nice swimming pool and a great location. The hotel is basically at the intersection of Harbor & Katella, so it was an easy walk to and from the parks. The hotel has a sunny and fun California decor/vibe and the employees were friendly and helpful. We're planning another trip here in a few months (since we just missed the opening of Avengers Campus ☹) and would definitely stay here again.
Thanks for the feedback ExplorerDad. Glad you enjoyed your stay with us. Avengers Campus is awesome (had a sneak peek). Looking forward to welcoming you back in the near future.
A very nice fresh and cool hotel. Not sure what the hotel was before but was newly renovated. The rooms were clean and nice size. The staff were really friendly and accommodating. And the location is the best. My family had a very good stay. Thank you!
Thank you for your feedback Willtravel1001, glad you and your family enjoyed the stay. Yes our location is ideal.
We stayed here for a Disney trip with a 11 & 3 year old. Couldn't have met all our needs more perfectly. We got a double queen room and we could see the park from a distance. Plenty of space for all 4 of us (large rooms!). The room and entire hotel was very clean and looked new. Staff was awesome-friendly, prompt, cared about our experience. Location was great. Very short walk to the park entrance which was great given the kids. The hotel had a pool and bar. I'm definitely coming back!!
We are delighted you and your family had a great time! Thank you for selecting Hotel Lulu as your home base, we are proud of our newly renovated resort. We look forward to your return!
Nous vous répondons sous 48H
Discutez par Messenger 
Echangez sur WhatsApp 
Discutez avec l'assistant vocal 
Nous écrire par message 
En direct par le chat 
Par WhatsApp
