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Best Western Hotel St. Jerome, Saint Jérome

4.0/5  - basé sur 287 notations.
420 Monseigneur-Dubois Boulevard, J7Y 3L8, Saint Jérome, Canada - See map
Best Western Hotel St. Jerome - Welcome to the BEST WESTERN Hotel St. Jerome! The Best Western Hotel St. Jerome is ideally located in the center of Saint Jérome. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in the La Riviere-du-Nord region, the Best Western Hotel St. Jerome offers a convenient location, exceptional customer service and affordable rates - the perfect combination for business and leisure guests alike. An outdoor enthusiast's paradise, the La Riviere-du-Nord region is full of breathtaking landscapes and plenty of activity - especially with the nearby Mount Saint-Sauveur Ski Resort, the Train du Nord biking trail and lush golf courses. Other nearby attractions include the Casino de Montreal, the Cascades D'Eau Water Park, and local restaurants and shops. As the only four-star hotel in Saint Jerome, this newly renovated smoke free hotel features spacious, well-appointed guest rooms that offer free wireless high-speed Internet access and cable satellite television. Other amenities at this Saint Jerome hotel also include a complimentary full breakfast each morning, an outdoor heated swimming pool and free parking. This Saint Jerome hotel also features a restaurant and lounge located on site for our guests' convenience. Business travelers staying at the Best Western Hotel St. Jerome will also appreciate the hotel's friendly staff, quiet surroundings, on-site meeting and banquet facilities - which are perfect for weddings and conferences and can accommodate up to 275 guests - and a close proximity to local businesses, including provincial and federal government agencies and Mirabel Airport. Make your Saint Jerome hotel experience unforgettable with a stay at the Best Western St. Jerome - the area's finest hotel with the friendliest service. Enjoy your stay. Thank you for your interest in Best Western Hotels!

Best Western

Hotel St. Jerome

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 287 guest reviews
NOTE ISSUED
Excellent
130
Very Good
103
Average
25
Poor
15
Terrible
14
REFER TO NOTICE
Business Business
86
Couples Couples
105
Family Family
43
Friends getaway Friends getaway
32
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Average but disconnected "

3
02/11/2018

First things first. The room is clean, roomy, and comfy. Looks the hotel got some updated on the unities, and was still finishing the paint job. The 2 floor hotel doesn't have elevator, so if you are traveling heavy, choose the lower floor, otherwise you will need to carry your luggage stairs up. No, there is no help at all. The hotel have a restaurant & bar - Gare 422 - with a good selection of drinks and dishes. The breakfast is served into the restaurant but on menu choice. I prefer the buffet service, but it's not an option. At the registration they will give you one voucher per day to be used on breakfast, but it's give you a limited options on the menu, everything else is paid. The room has a small fridge charged with... nothing. And you just realize it when is late of night, and you are thirsty and on your pijamas. If you are traveling on business and need to use the rest of the day to work, this is not the hotel. The internet is available and free, but the speedy - when it's works - is barely zero kbps, so prepare to have an extra cost on your cell phone bill.

"Marathon du P'tit Train du Nord"

5
22/10/2018

We really enjoyed our stay at the Best Western in Saint Jerome .Consider it first when booking your stay for next year's race .Comfortable, quiet and extremely accommodating to runners. A special early breakfast offering at 5:30am was prepared for us! Highly recommended!

"Quite disappointing"

2
22/09/2018

Hard to believe this was the top rated hotel on TripAdvisor. Not great choices in St Jerome. The first room assigned had an old musty smell and another was assigned. I was told all rooms are "identical" with a queen sized bed and washroom right next to the bed. Wood floors were not very clean, no "kleenex" in the room, average toiletries and substandard pool, facilities, except for the restaurant.

"Best Western Hotel St. Jerome"

5
29/08/2018

The staff is very helpful.Hotel is very clean.The food and service at the Restaurant in the Hotel is number one.The hotel is difficult to find unless you have a GPS.The signs are too small. Apparently, they have to follow the city by-law.We are an elderly couple. I had a Major spine surgery and walking with a walker.We requested an handicap room. There was a room available with reservation in advance. The shower room is excellent for a handicap person.The only problem was that the room had two beds. There was only one chair in the room. Apparently this is hotel policy. We requested a second chair but the staff mentioned that it is the hotel policy to only have only one chair for a handicap room. My wife was very uncomfortable to sit on the bed and ended up having a sore back. My wife and I went to sit in the hotel lobby where there was excellent and comfortable seating.

"Nice area and good stay"

4
29/08/2018

Many restaurants close by and easy access to main highways. The rooms were clean and comfortable. Easy walk to many things close by. I would recommend this place to friends and family if they are looking for a 1 night stay or even a longer stay.

"Nice clean hotel"

4
26/08/2018

We stayed one night at this hotel and enjoyed our stay. The complimentary hot breakfast was much better than expected with a good variety of choices. We also took advantage of "Happy Hour" in the lounge which was a nice way to relax after a long drive. The rooms appear to be recently renovated and are quite lovely.

"Room was very clean and comfortable, location is great."

4
22/08/2018

Found hotel room and price were competitive, clean room, nice size. Hotel location is great, center of St-Jerome, close to lots of restaurants including one adjacent to it (Gare 422). Highly recommend this hotel for stays in the Laurentians.

"Nightmare"

1
31/07/2018

I have never had a more terrible experience with Best Western. Last time I ever stay at one. My wife and myself and two other couples rode from Ontario to this hotel as it was the host hotel for the local Harley Davidson rally. We had booked months in advance and where given a rate.when we arrived the rate had gone up dramatically in price. When we mentioned that we had a much lower rate, we where told that the manager said the rate we where given was a mistake and the new rate was two and a half times higher.i have never been to a Best Western that charged such insane rates. Harley Davidson has a deal with Best Western to offer their members a ten percent discount and when we asked to use it, the manager had also suspended that deal for the weekend of the rally, of course the hotel was full with Harley riders. When we asked to speak with the manager, she refused to come out of her office. Now there's customer service for you. The lady at the desk apologized to us for this, however an apology does not cut it. We were blatantly ripped off and the manager did not care, because every other hotel was booked solid. This lady should loose her job and I will be writing a letter to Harley Davidson and explaining the situation and I hope Harley Davidson will get many more complaints and will cease promoting to their member to stay at Best Western. It was no small amount, for two nights stay they charged three hundred dollars plus over our quoted price. Disgusting.

BWStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. When the responsible of the group called in to book 5 rooms, he asked for the government rate and it is a policy that the client need to show proof of that at the check in. Your arrived at the property at 6 pm I was out of my office at that time. The following day I contacted the responsible of the group and offered in all rooms 30% discount for the inconvenience, he was very satisfied with the offer.

"Overnight Stay Before Bike Trip"

5
07/07/2018

This is a clean, comfortable hotel with very friendly staff and an excellent included breakfast. Easy to reach from the freeway, and a 15-min walk from the Gare where we picked up our bikes for the Petit Train du Nord trail. Good price; would definitely stay here again.

"Just passing through"

5
01/07/2018

This was a last minute decision for us and it was a great choice! Very clean and helpful staff. Price and location were just right! Great value and great place! Restaurant attached and a pool too! We would definitely stay again. Great for families!

"Always a pleasant stay when in St-Jerome"

5
10/06/2018

We often come to St-Jerome for various reasons and to see close friends living in the area. When we come we usually stay at this Best Western in St-Jerome. Good location, clean hotel, pleasant staff, nice, large rooms. And the restaurant in the hotel, Gare 422 is also very good.

"Excellent stay wonderful staff"

5
15/12/2017

Everyone here goes out of their way to make you feel comfortable. From reception to the restaurant they really make you feel at home. Very professional and pleasant. Great location off hwy with many restaurants and stores within walking distance. Myself and my team really enjoyed our stay. Food is very good and reasonably priced as well.

"Don't normally do reviews but was really disappointed..."

3
14/12/2017

This is the second time I stayed here because my company booked my stay(10 nights) Complaints of noise went unanswered and the entire hockey team of kids playing hockey in the hall right outside my door kept on playing and going in and out of their rooms, letting the door slam every time. Internet was extremely slow and the signal was very spotty. Was unable to have a FaceTime call with my wife and kids. Morning restaurant staff were awesome and very accommodating. Evening staff were completely useless and took way too long to take order and even get a drink (over 1hr to get dinner). I will surely make it so I will not ever stay again and I travel to Montreal area frequently. Very disappointed. I do have to say though, the house keeping staff were top notch, room always clean and very consistent with how it looked.

"Great Place"

4
07/12/2017

The hotel was very clean as was my room. Jennifer at the front desk was extremely pleasant and helpful. Especially since I do not speak French. Both the restaurant and bar had a very professional staff, and all the food and drinks I had were top notch. I would 100% stay at this hotel again if I am ever in the area.

"Noisy Plumbing!"

3
02/12/2017

I stayed here for 6 nights recently for work. The room was clean and the staff were ok. The location is convenient for the town centre and Mirabel Airport is about a 15 minute drive. I was working there so it was reasonably convenient. The town of St. Jerome seemed like a nice place with lots of places to eat. But the downside was the plumbing in the hotel is incredibly noisy!! I had a ground floor room and at precisely 0600 every morning I was jolted awake the adjacent occupants showering. It was so loud the first morning I thought a pipe had burst! My colleague is currently staying in the same hotel and he is experiencing the same problem. In his words "ridiculously noisy". Other than that it was ok. Other reviewers said the staff were very friendly. I did not find them particularly so. On one morning when I greeted the person at the front desk good morning, the response was very curt and reluctant. Okaaaay well you have a nice day too!!! Parking is quite limited by the main entrance as the attachéd restaurant gets quite busy. On my next trip to St. Jerome in a couple of weeks I'm staying across the street at the Comfort Inn. I'm hoping for quieter plumbing!!

"Best Western really is the "Best""

5
08/11/2017

very clean, easy to find, pleasant room, good wifi. Locations has TONS of dining choices, plus their own. We did not eat at the Best Western, but right across the street is a great steakhouse. We have eaten there twice.

"Best in St Jerome"

5
27/10/2017

Our group stayed at this hotel for the Marathon du P'tit Train du Nord. Could not have picked a better location and hotel. Staff was very accommodating and went out of the way to provide coffee and fruit service at 6am on marathon day for the runners.

"Faulty A/C, noisy, would not adapt to crowd of runners' needs"

1
24/10/2017

Despite having a supposed « extended stay » reservation, there was no way to get a late check-out which meant I needed to check-out before the end of my race. I had specifically mentioned the hours of the race when I made the reservation and was told it would be OK.

BWStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Late check-out can be authorized, depending on availability, unfortunately we can not offer the possibility to all customers, especially when the hotel is full. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Asmaa Jkouni Front Office Manager

"good value for money"

4
30/09/2017

very well run hotel, nice rooms, good beds and linens, super clean and a very attentive staff at the reception desk.the small pool is outdoors. the thing we enjoyed less was the breakfast at the attending restaurant, with a hotel voucher you get a very limited choice, much less than in any other BW we stayed at

"Very nice hotel, though staff is rude."

4
27/09/2017

Everything was nice at this hotel and my stay included a great breakfast. Couldn't be improved upon except to teach the people at the counter to put a smile on their face and to make an effort to be a bit friendly to customers.

"Very comfortable hotel"

4
15/09/2017

My husband and I, along with another friend, stayed at this hotel before starting a bike trip on the P'tit Train du Nord. The beds were comfortable, and the room worked well. Our biggest complaint was that it was very difficult to find, and the signage left much to be desired. The front desk staff person (Asmaa?) was very friendly, and we appreciated her cheerfulness. We also liked the breakfast that you could order from the menu, included with the room price. We chose this location because of its proximity to the Place de la Gare, where we were catching a shuttle the next morning.

"Friendly staff. Average hotel"

4
07/09/2017

We stayed at the best western. It is a hotel and does not have any particular plus or minuses. We enjoyed the company of the staff and appreciated their hospitality. We will come again. If we do it would help to get some better wifi in the restaurant

"Avoid it. It's horrible"

1
07/09/2017

They made a mistake on my reservation. They failed to send me any confirmation, and then they charged me for missing it without even calling me or trying to figure out what happened. They have abused of my credit card information. They say that they never ask clients before they charge them for missing reservation, no matter who's error it was..

BWStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to clarify that a credit card number is required upon reservation, as a guarantee to hold the reservation. in case of no-show or late cancellation, the first night is charged automatically. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Asmaa Jkouni Front Office Manager

"Biker friendly"

5
27/08/2017

Best place to stay before and after biking Le P'tit Train du Nord!!! Spacious room, great happy hour in lounge, wonderful food. Very service oriented and thoughtful staff. Good place to meet and greet other bikers.

BWStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Dear Mr John S, Thank you very much for your comment and recommendation. We hope to see you again soon!! Asmaa Jkouni Front Office Manager

""Free" breakfast??"

2
17/08/2017

Difficult to find hotel (no signage with hotel name) offers clean rooms. We could here guests in the next room every time they turned on the faucet (sounded like someone was drilling). Make sure to read the find print regarding the breakfast.

"Excellent!"

5
26/07/2017

I had a high-valued experience. I stayed here with my wife and two kids. We were on the way 20 days' road trip. This place has the most clean and comfortable room among this trip. Also, the breakfast were served by individual selections and much better than other buffets.

BestWesternStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Dear Jae Wan S, Thank you very much for sharing your comments regarding your recent stay at the Best Western Saint-Jerome. We loved to read that you enjoyed our facilities. We hope you will come back and see us again soon. Kind regards, Asmaa Jkouni Front Office Manager

"Most overrated four star hotel I have ever seen"

2
21/07/2017

They do not seem to think putting up a sign helps one find the hotel. Then they do not seem to think that a malfunctioning air conditioner is cause for a room change. By the time the person who came to fix the AC failed, then left the room, the restaurant had closed, 30 minutes early. As we were traveling by bicycle, not car, this left us with few dining options. Thankfully, Elise in the bar helped us order pizza from a local establishment, she was the only bright spot of the place. Finally, the WiFi signal was weak and connection spotty.Problems created and not resolved leaves a bad impression. This is the most overrated four star hotel I have ever experienced.

BestWesternStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Dear Arthurbull, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Could you please contact me directly at 450-438-1155. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Asmaa Jkouni Front Office Manager

"A wonderful hotel"

5
13/07/2017

Best Western Hotel St. Jerome is a wonderful. The hotel is very well located and it is very easy to go there. The staff is very nice, rooms are well cleaned and beds are very comfortable. I would like to recommend Best Western Hotel St. Jerome.

BestWesternStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Dear Theodomirm, Thank you for taking the time to write a review following your recent visit. We are happy to read that you enjoyed our facilities and you recommended the Best Western Saint-Jerome. We look forward to welcoming you back on your next visit. Kind regards, Asmaa Jkouni Front Office Manager

"Our 40th High School Anniversary"

4
21/06/2017

Clean please comfortable temperature, so important to me, and the breakfast included was great. Staff was accommodating and polite. Room was clean, have nothing to say bad about anything for this place, overall great value for the price.

"Does what it says on the tin!"

3
13/06/2017

This is an average Best Western hotel, located on a commercial estate, surrounded by chain restaurants and bars. The location is useful next to the highway. Rooms are clean and beds very comfortable. Breakfast was just ok. It's a good place to stay for a one night stopover, but it's nothing special really. Staff are friendly.

BestWesternStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Dear KatieLouiseV, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 450-438-1155. Kind regards, Asmaa Jkouni Front Office Manager

"MOST COMFORTABLE BED EVER!"

5
11/06/2017

If you like soft plush pillow top beds and puffy soft cloud like, yet supportive dream pillows this is the place for you! Just avoid room 212. The NOISY pipes from a next door shower jolted me awake at 6:45 on a Saturday morning when I so needed to sleep in after a long drive from Toronto and late arrival. The breakfast is AMAZING! Delicious, attractive presentation and economical prices. The service is fantastically friendly and helpful.

BestWesternStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Dear 761susies, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Asmaa Jkouni Front Office Manager

"Good place to stay"

5
06/06/2017

An excellent place to rest one's head for the night. Service was great and staff very friendly and helpful. Room very clean and comfortable. Food at restaurant was also excellent. Well situated along the highway

"Place to be in St. Jérome"

4
29/05/2017

Hotel with big and modern rooms. There is also a very good steakhouse that belongs to the hotel. If you plan to stay in Jérome, you definitly have to consider this nice hotel. Before you go to bed you can enjoy a drink at the bar.

"Good Service"

4
09/05/2017

Excellent location, closer to work and also to lots of restaurants. Lot of places to visit around the hotel. It is 30 mins drive to Montreal during non peak hours. Hotel does not provide microwave oven, there is no laundry machines. There is no coffee service in the lobby which are the only disadvantages.

"Great location for Quebec nature adventure"

4
16/04/2017

We found this hotel through several suggestions in TripAdvisor. The price was reasonable for 4 people. (2 queen beds) and rooms was spacious enough so we didn't feel squeeze all together. The bath was pretty good and refrigerator was available to cool our stuff too. Breakfast was included and offered variety selection of morning dishes (egg style, pancakes, etc.). In addition, the place was close enough to several stores around and great for adventure attractions nearby (Saint Savour water park, New World Rafting) and also around 40 min drive to Montreal. Highway is just around the corner so it's to get on-off right to your new destination as well. Staff was friendly :)

"Business Trip to Mirabel, Quebec"

5
31/03/2017

From the front desk personnel to the restaurant and lounge staff, the hotel has a very friendly, polite group of people that treated me like we were old friends. The room was spacious and clean with contemporary décor. the bed was very comfortable; almost as cozy as my own bed. The restaurant food was delicious and not at all expensive, definitely not what you would expect from a hotel. This all made for a great stay. I look forward to staying there again.

BestWesternStJerome, Directeur général at Best Western Hotel St. Jerome, responded to this review
Dear robsterling2000, Thank you for taking the time to write about your recent experience at our hotel. We are delighted to hear you enjoyed your stay and took full advantage of our amenities and location. We are glad to hear that our staff exceeded your expectations. My team and I take personal pride, in delivering superior customer care, and we are glad to hear that it has not gone unnoticed. Thank you again for staying with us and we hope to see you soon! Viviane C.

"This hotel was a disappointment"

1
29/03/2017

I did not expect much going. I reserved for a week but left the following morning. At night when the guests in the room next door will take a shower the noise level was strong that it will wake me up. Every time I will use the toilet it will clog. The staff at the restaurant we're pretty rude and inconsiderate.after this debacle when I decided to check out at 7 am they charged me an extra night because or early departure. Can you believe that??? Maybe it was just fluke. But my experience was pretty bad

"Close to the HWY and freindly"

4
12/03/2017

I stayed here for work from a recommendation from a colleague who travels more then I do. The hotel was friendly and accommodating, if you do not speak French the reception staff were Bilingual and very friendly. The adjoining restaurant and bar are very nice and convenient. The room was clean and quite. I would stay here again.

BestWesternStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Dear client, Thank you for taking the time to share a review of our property. I am very happy to know that you had a pleasant stay at the BEST-WESTERN Saint-Jerome. We look forward to having the pleasure of welcoming you back very soon. Best regards, Asmaa jkouni Front Office Manager

"Still old and depressing"

2
09/02/2017

I've been to this hotel about 3 years ago and hated it. I'm now back for a conference and seen some changes: For better: - shower looks brand new and works properly; - breakfast was much better (even tasty!) and service was efficient; - good bed and linen. Had a good night sleep. For worse: - the bathroom light switch is outside the room. The switch inside (left after renovating?) does not work. Strange. - no room service. - very noisy fan in the room. Needed ear plugs. - unable to park my car - too much snow in the parking (and it hasn't snowed for three days!). When I told this to the front desk, the answer was "Yeah. The snow guy doesn't do a good job this year.". Ok... So, too bad for the customers? Am I supposed to take my shovel in my trunk? - Noisy. When in my room, I could hear (and, I mean, every word) the person in the next room talking in her phone. And she was not yelling, just talking normally. - The smell in the corridors... Terrible! Now, this should be adressed most urgently! - Hall was... empty. Big, depressing, huge room with a sad little 1980 couch been left there, beside a plastic tree. Wow. - The furniture is truly outdated. Looks also like 1980. The fridge is too big for the desk and the front door won't close. Mirror, drawers, sofa... Everything should be replaced. Depressing. I was glad to go back home. - Weird room setup, all in corners ans walls. I would recommend staying here only if you have absolutely no other choice.

BestWesternStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Dear client, Thank you for staying at the BEST-WESTERN Saint-Jerome and posting a review. It is through feedback from our valued guests that we are able to improve for all of our guests. I am glad you liked the renovation of the rooms and public areas. I am very exited to announce you and all our future customers that we will be receiving our new and modern furniture for the reception area in 3 weeks. We look forward to your next visit. Kind regards, Asmaa Jkouni Front Office Manager

"Good place to stay"

5
03/12/2016

Clean, comfortable - restaurant attached that was very good and reasonable. I did not speak French and all of the employees I met were very helpful. Room was extremely comfortable - bedding very nice. Room temperature control easy to use and adjust. Other restaurants and a grocery store within walking distance. The only negative is that the exercise room did not have a TV. It was raining the whole time I was there and I had to run indoors.

BestWesternStJerome, Manager at Best Western Hotel St. Jerome, responded to this review
Dear 110jeanettel, Thank you for staying at the BEST-WESTERN Saint-Jerome and posting a review. It is through feedback from our valued guests that we are able to improve for all of our guests. I am glad you liked the room and the restaurant. I took good note off your suggestion regarding the exercise room. We look forward to your next visit. Kind regards, Asmaa Jkouni Front Office Manager

"Pleasant Stay"

4
07/11/2016

Spent one night at this location and found it very well maintained and clean Great Dining Room and very comfortable rooms Friendly staff Would gladly stay here again Location is perfect for travelers adjacent to the Auto Route Can't miss

"Very Clean"

5
06/11/2016

Room and bathroom were both perfectly clean and I am very picky on this. Free and fast internet. Fridge, coffee machine and ironing needs included. Restaurant for breakfast was also perfect. We will surely go back to this hotel.

"great hotel experience"

5
24/10/2016

Great hotel, friendly and attentive staff. Room was clean and modern. Bed was exceptionally comfortable, and all linens and bed covers were fresh and clean. I would definitely recommend this hotel. My only drawback is that it is not in the immediate vicinity of Montreal. If you're visiting Montreal, this hotel is a relatively short drive to Montreal.

"Worst stay over"

1
24/10/2016

Staff was very disinterested and disengaged from the moment I arrived. Made no efforts to address my concerns. I had arrived late and was looking for a place to eat. Decided to go the bar lounge to see if there were any snacks. There was no waiter. Apparently on a break which lasted more than 15 minutes. Did not get a good sleep due to ventilation system which kept turning on and off.

"A Rewarding Stay"

5
21/10/2016

Easily accessed off Autoroute15, this hotel offers clean, quiet lodging combined with welcoming, comfortable service which is almost standard at Best Western stays everywhere. Our room was clean, large and bright with very comfortable beds, free WiFi, ironing board and iron, and a well-appointed bathroom with all amenities including hairdryer. Two bath- robes are available in the event that the swimming pool is put to use. The restaurant and bar are easily accessed through the lobby and are serviced by friendly and knowledgeable bilingual staff. A limited wine list is available, as are French and English daily newspapers.

"Sept 19-23 2016"

5
12/10/2016

We were impressed with the friendly staff and that just about everyone could speak English for us, as are from Minnesota, USA. Everything was perfect! Your hotel was our home base as we traveled the Laurentian mountain area meeting cousins. We loved the sit down off the menu breakfast, especially the made to order omelets, home made orange marmalade jam, endless coffee with a smile. The beds are pillow top and area was quiet. The maids brought us whatever we needed quickly and the front desk helped us with directions and suggestions. Hats off to your staff!! I have spent 12 years working in a major hotel myself and appreciate the extra friendly service.! P.S. If you are elderly or have a disability, request a first floor as there is no elevator. Great hotel off the highway with easy access. I will stay here again upon my return trip to the St. Jerome, Canada.

"Just Love it! Just want I needed"

5
11/10/2016

We stayed 2 nights too relax unwind and take in the beauty of the Park which is 8 mins away from the Best Western..it's breath taking this time of year with all it's fall colours, duck pond, art in the park etc.. as you walk through in awe..Parc régional de la Rivière-du-Nord!..The Best Western is so clean and well kept it's beautiful. The breakfast that comes with your booking is a full breakfast, so good..the bar is great with 15% off the restaurant, the meal presentation is just beautifully done! The beds were so comfortable I actually slept and relaxed..staff so warm, friendly, and very informative..if you are looking for a little get away too take in some nature, this is the place..Enjoy!

"BEST STAY EVERY TIME"

5
19/09/2016

From the moment you arrive at the hotel you are welcome with a smile and a professional matter every time. The BW hotel , restaurant and the bar is a great combo. Good value for your money A perfect Hotel with outstanding customer service

"Good"

4
19/09/2016

Good, except that I was charged personaly when I was at the hotel for busness reasons. Also the people I was there were put at the second floor when they should have been put at the first floor since they were elderly.

BestWesternStJerome, Manager at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Mrs G. Anita, Thank you for sharing comments regarding your recent stay at our property. unfortunately we did not have any availability on the first floor during you stay, and we did not have any special request in order to book it before your arrival. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 450-438-1155. Sincerely, Asmaa Jkouni Front Office Manager

"What a Fun Dinner!"

4
11/09/2016

We were staying at the Best Western for our first night before the start of our Petit Train bike ride. Normally we would never dine at the hotel you stay at, but we wanted no complicating factors early to bed and all that so we headed into the Grill. The restaurant was a bit noisy with a 60th anniversary going on so we decided to have dinner in the bar. Lucky us!!! The bartender, Nancy had us laughing from the first moment. This delightful woman has uncanny comedic timing, made us feel so welcome and well it's hard to describe but we 2 couples had the best time because she interacted so brilliantly with us. She is just lovely.

"Very satisfied"

5
29/08/2016

I was very satisfied with the room, staff and food. We only stayed at the hotel for one night and was pleased with the room and the check in. there was plenty of parking and to be honest it was very quiet. I would highly recommend this hotel to any of my family and friends. The free breakfast was great, full breakfast.

"Very good for the price"

4
07/08/2016

Easy to access by car, very clean hotel, comfortable room with functional amenities, very good breakfast ( included ), not the usual buffet type breakfast. Free parking. Very pleased overall with this place.

BestWesternStJerome, Manager at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Mr Pierre L, Thank you for taking the time to share a review of our property. I am very happy to know that you had a pleasant stay at the BEST-WESTERN Saint-Jerome. We look forward to having the pleasure of welcoming you back very soon. Best regards, Asmaa jkouni Front Office Manager

"did not like ....."

2
29/07/2016

air conditioning fans run continuously from morning to evening - the window can not be open constantly noisy from them. laundry room is located on the floor is a big negative. the vibration of the machine and the smell of wet clothes - this is also negative. did not like . What was it fool architect who came up with this design ))(( ...

"My second home"

5
15/07/2016

Getting a warm welcome at the reception is always the best to start a stay in a hotel. Coming into a clean room with nice prepared bed is important as well. Taking a shower in a very clean bath is a must. Enjoying a great dinner (world best filet mignon) in the hotel own restaurant prepares good for the night. Getting a breakfast combined with a friendly smile brings the sun into your heart. That's the everytime experience staying in this wonderful hotel! Great place to stay!!!

"Friendly, helpful staff in a great location"

5
13/07/2016

We received a warm greeting at check-in! The evening staff saved the first evening, after a rowdy neighbor had to be warned; the staff made us want to continue our stay. The room was comfortable and the king sized bed provided a great sleep. The best part of our stay was the morning staff at breakfast - Christine was a hard working and very kind waitress and even helped us learn French. Serge, the manager, was outgoing and friendly. Thank you!

BestWesternStJerome, Directeur général at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Frances, I appreciate your positive feedback about your experience. We do take pride in catering to our guests' needs the best way we can. Even though sometimes, we face factors beyond our control. I'm grateful that you distinguish it. I will thank on your behalf Christina, Serge and all the team members that put efforts day after day to make our guests' stay memorable. If you're traveling to our area gain soon, don't hesitate to call us. Viviane Charron General Manager

"Overnight trip "

5
03/07/2016

This hotel was a pleasant surprise. It was super convenient right off the highway. The rooms were nice. Our bathroom looked like it was updated quite recently but the bedroom seem just a little outdated. The bed however was the most comfortable hotel bed I have ever slept in. I usually have a hard time sleeping in hotels and I had the best sleep. Finally, the breakfast was great. It's inside the restaurant and you get a choice between a few meals. Overall, we enjoyed out stay and would definitely stay again.

BestWesternStJerome, Directeur général at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Tyler, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our committment to investing in our property will continue this winter with renovations. Thank you again, and we look forward to seeing you on your next trip to St-Jerome! Best Regards, Viviane Charron General Manager

"Well Done!"

5
16/06/2016

My room was in good repair, very clean, quiet and had a very comfortable bed. The hotel and restaurant staff were great and made my stay very enjoyable. I would not hesitate to stay there again any time I am in the area again!

BestWesternStJerome, Manager at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Mr Dennis C, Thank you for taking the time to share your recent experience at Hotel BEST-WESTERN Saint-Jerome. We are ecstatic to hear you had an enjoyable experience with us and are humbled by your kind words. We look forward to having the pleasure of welcoming you back very soon! Kind regards, Asmaa Jkouni Front Office Manager

"Clean, Friendly and Great comfortable bed"

4
06/06/2016

Everything was in place. Breakfast had a very good choice. NO rubber eggs. Sunny side up, bacon, even baked beans. IN the B.Western U.S.A. The eggs are rubber, infact too salty, not real eggs. Wonderful choice of all breakfast items and REAL CREAM.

BestWesternStJerome, Manager at BEST WESTERN Hotel St. Jerome, responded to this review
Dear BOBHH429, We are very pleased to know that you enjoyed the breakfast, your business is very important to us and we value your feedback. you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Asmaa Jkouni Front Office Manager

"Very good place"

4
26/05/2016

Well located not far from the highway 15 but not affected by the noise, large well furnished room, high quality washroom, good service, included breakfast was excellent. But the hidden type bed is not practical because the night tables are far away, also the air conditioning is a bit noisy.

BestWesternStJerome, Manager at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Ralf013, Thank you for staying at the BEST-WESTERN Saint-Jerome and posting a review. It is through feedback from our valued guests that we are able to improve for all of our guests. I am glad you liked the room and breakfast. We look forward to your next visit. Asmaa Jkouni Front Office Manager

"comfortable and convenient lodging"

4
22/05/2016

A typical BW hotel in St Jerome. Easy access to Hwy 15 (north/south). We stop at this hotel as we travel from Halifax to our Muskoka cottage each spring. A modern renovated restaurant with a complete menu from steaks to fish to pastas. I had a half rack of ribs that was excellent. Reasonably priced with breakfast included.

BestWesternStJerome, Manager at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Mr Bill K, I am pleased to know that you appreciated the renovations, and enjoyed your experience at the Grill house 422. Thank you for the review. We hope you will come back and see us again soon!! Asmaa Jkouni Directrice d'hébergement Front Office Manager

"2 stop at the BW same week"

5
07/05/2016

Very good service at the front desk and the restaurant. Refreshed room and restaurant, very nice and clean. Always a quiet place to sleep. On the first night stay, the hotel gives a discount on the meal at the restaurant, good choise of meal and good food.

BestWesternStJerome, Front Office Manager at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Tirod123, Thank you very much for taking time to share your comments regarding your recent stay at our property. We are very happy to hear that we meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Asmaa Jkouni Directrice D'hébergement/ Front Office Manager BEST WESTERN Hotel St. Jerome

"$100/day incidental debit card reserve"

1
26/03/2016

Frustrating hotel wasn't up front with incidental hold charges to debit cards. They require a $100/day hold on checking acct for a room that was $129. What incidentals? Long distance calls? No restaurant to charge. No mini bar. Ridiculous. No clear notice online or on phone @ time of reservation. Since it was a same day booking, if I decided I didn't want to stay, and have the incidental charge, they would have still charged me the nights charge for the room. 24 hours later, incidental charge still not released. Will not stay again at Best Western.

BestWesternStJerome, Manager at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Mr C Jim, Thank you for having shared your comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We usually take $100/stay as a deposit for incidentals, in order to cover extras like calls, restaurant, bar... I would like to know more about your experience, could you please contact me directly at 450-438-1155 am sure I will be able to help you. Sincerely, A. Jkouni Front Office Manager BEST WESTERN Hotel St. Jerome

"Great hotel"

5
19/03/2016

The set-up of our room was really interesting and almost felt like a studio apartment. Very comfortable bed. Clean and nice amenities. We couldn't hear the highway (our room faced the opposite direction). Breakfast was delicious -- a choice from a menu. The one hilarious/weird moment was when we got out of our car when we arrived around 8:30 pm ...and saw a couple engaged in intimate naked activity with only the sheers drawn on their room. Close your curtains, people. :)

"Week end in St Jerome 8-9 Jan 16"

4
11/01/2016

The hotel was a bit noisy at night, we were on the first floor, near an exit door. The parking lot was full on Friday night. The hotel is close to St-Sauveur and well located for the town, close to other restaurants and amenities. We enjoyed the restaurant, WIFI and the friendliness of the staff. The room was spacious and clean.

"Perfect stay"

5
30/12/2015

Visited our family for a couple of days with an overnight at this hotel. It is perfectly located just off the highway, close to many restaurants, gaz station and even a Tim Hortons right across the street. Stayed in an Executive Room (King bed). Very spacious, very clean with fridge, coffee maker, flat screen. There is a restaurant and a nice bar at the hotel for a nice meal or a quick drink. It also includes a free full breakfast in the hotel's restaurant. Everything you need for a short stay. The hotel is also located about 10 mins down the road from the St-Sauveur ski resort. All in all, a very nice, clean hotel at a decent price, perfectly situated.

"good service and good breakfast"

4
29/12/2015

The hotel staff provided a professional and friendly service. I like the breakfast, it is very nice and somebody service you instead of self service. I'll come back more often for this hotel for sure.

""BEST" Best Western in Canada"

5
02/12/2015

If in St Jerome Quebec, stay at this Best Western. All staff are wonderful. Clean, friendly and helpful. Great quiet location. Close to Moron Heights, a lovely Quebec town, great eating and cafes. Also, Dieu De Ciel micro brewery in St Jerome is a must for great fresh craft beer and wonderful food.

BestWesternStJerome, General Manager at BEST WESTERN Hotel St. Jerome, responded to this review
Dear Air2Air, It is comments such as yours that motivate us to continually improve upon our products and services. It's gratifying to learn that our strong emphasis on customer service hotel and in-room cleanliness have not gone unnoticed. We sincerely look forward to your next stay with us Viviane Charron General Manager

"Good stay."

4
05/10/2015

Good place. Clean, quiet rooms, great breakfast. Staff were polite and helpful. Conveniently located, we stayed for one night. Nice bed, big TV, all the amenities. Bathroom was spotlessly clean, nice selection of products, shampoo, lip balm, lotions etc. Would definitely recommend.

"Convenient location & amenities"

4
22/09/2015

Based on other great reviews, we picked this hotel as the starting point for our cycling trip on Le Petit Train du Nord trail. It is conveniently located right off of Hwy 15 N and there is a Metro right behind the hotel to get food and drinks. Check in was efficient and staff were pleasant. There is a secure storage room for bikes, the rooms are nice and beds are comfortable. Breakfast was available starting at 7 am and since the Autobus website indicates to be at the train station by 7:15, we missed breakfast. Ideally, a 6:30 am start would give the cyclists time to grab breakfast.

"Satisfied"

4
13/09/2015

I have stayed at this hotel many times for different reasons and for varying lengths of time. I have never been disappointed. The bar and restaurant on site are good places to go when you don't want to leave the hotel.

"The start of a cycling holiday."

5
06/09/2015

We were going to cycle Le Petit Train du Nord Rail Trail. You are picked up in St. Jerome and this hotel is quite close to where you leave your car. The rooms were a nice size and well appointed and very clean. The bed was very perfect. Check in and out was easy. Breakfast which is included in your room rate was tasty and arrived at our table quickly. Loads of choices are available in the breakfast menu. The service staff are fast and efficient with your breakfast as many people have to leave early for the rail trail pick up. This is a hotel where a lot of energy has been placed on employee training. Kudos to the managers as you have an excellent staff that obviously enjoy working at your hotel. I would definitely stay again because the service is too darn friendly to go anywhere else.

"Great staff, good value"

4
03/09/2015

Front desk staff was exceptional - attentive, helpful, friendly, efficient. On-site restaurant is an excellent value, but service is hit-or-miss. (DO order the steaks; DON'T order the fries.) Ground floor room was surprisingly quiet - bed was good, pillows a bit lumpy. Shower amenities good quality. All in all, comfortable and cordial place to stay.