Best Western Premier Empire State Hotel

Hi M2386KPjuant, Thank you so much for this wonderful and heartfelt review! We're thrilled to hear that you and your wife had such an excellent experience with us. It's especially wonderful to know that Khaoula made such a positive impression from the moment you arrived. We'll be sure to share your kind words with her and the entire team. We're also delighted that you enjoyed the comfortable, spotless rooms and appreciated the carpet-free flooring. It's great to hear that the room space worked well for you and your wife and that our location added to your overall experience. Your generous comments about our service mean a great deal to us. We always want our guests to feel welcomed, comfortable, and cared for, and it's wonderful to know that our team delivered that experience for you. Thank you for choosing to stay with us and for sharing such encouraging feedback. We're so happy to hear that you have zero regrets and hope to welcome you both back again soon!

Dear Valued Guest, Thank you for taking the time to share your feedback. We're sincerely sorry that your stay did not meet your expectations, particularly given the rate you paid and the level of service you understandably expected in return. We apologize that your room was not serviced during your three-day stay and that the safe remained unresolved despite your reminders. We also understand how disappointing it must have been to raise the issue again at checkout and receive a response that left you feeling that your concerns were not being taken seriously. Your experience with our reception team is especially concerning, as you should have felt heard and cared for throughout your stay. We take your comments about housekeeping, maintenance, and the level of attentiveness from our team seriously. Your feedback will be shared with the team so these areas can be reviewed and addressed. We regret that we fell short of providing the attentive service and comfortable experience you expected. Thank you for bringing these concerns to our attention. Signature: Mustafah Syed VP of Operations

Hi 261urmib, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's great to know that you enjoyed our convenient location and found the room clean and the beds comfortable. We're especially happy to hear that our team was accommodating and that Christina went above and beyond to support you throughout your stay. We'll be sure to share your kind recognition with her, as it's always rewarding for our team to know when their efforts make a meaningful difference. Thank you again for choosing to stay with us and for sharing your experience. We're delighted that you had an extremely positive visit and hope to have the pleasure of welcoming you back on your next trip!

Dear Valued Guest, Thank you for taking the time to share such thoughtful and detailed feedback about your stay. We are glad to hear that you appreciated our central location, cleanliness, well-maintained and comfortable rooms, as well as the friendly and professional service from our front desk team. We are truly sorry, however, that your stay was disrupted by significant noise from a neighboring room. We understand how unsettling and frustrating it must have been to hear the conversation so clearly and to feel as though the noise was coming from within your own room. Your observation about the ventilation duct and the possibility of sound transmission is particularly helpful, and we appreciate you bringing this concern to our attention. We are pleased that our front desk team was ultimately able to address the situation and stop the noise by speaking with the other guests. That said, we recognize that having to call twice and being awakened in the middle of the night is not the peaceful experience we want for our guests. Your comments about similar reports and the potential for an ongoing soundproofing concern are important, and we will be sure to share this feedback with the team for further review. Thank you again for acknowledging the positive aspects of your stay while also being candid about the issue that affected your experience. We sincerely appreciate your feedback and hope that a future visit will provide you with the quiet, comfortable stay you expected.

Hi emmasW5788UN, Thank you so much for your wonderful review! We are delighted to hear that you found your room clean, comfortable, and very well maintained. We are especially grateful for your kind words about Khaoula and Jay. It is wonderful to know that they were able to accommodate your last-minute request on your final day and help make your experience more enjoyable and stress-free. Providing thoughtful and dependable service is something our team takes great pride in, and we will be sure to share your appreciation with them. Thank you again for your recommendation and for taking the time to recognize our team. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future!

Hi 181giorgiol, Thank you so much for your heartfelt review and for sharing your wonderful experience with us. We are absolutely delighted to hear that you had such an enjoyable stay and that Khaoula made such a memorable impression. Your kind words about Khaoula truly mean a great deal. We are proud to have team members who are dedicated to providing exceptional hospitality, and it is wonderful to hear that her genuine warmth, professionalism, and willingness to go above and beyond made you feel so welcome from the moment you arrived. Creating meaningful connections with our guests is exactly the kind of experience we strive to provide, and we will be sure to share your thoughtful compliments with her. We know she will be honored to hear how much her efforts were appreciated. We are thrilled that Khaoula's patience, positive attitude, and attentive service helped make your stay so memorable. Feedback like yours is incredibly rewarding for our team and serves as wonderful encouragement to continue delivering outstanding guest experiences. Thank you again for choosing to stay with us and for taking the time to recognize Khaoula's exceptional service. We truly appreciate your kind recommendation and look forward to welcoming you back for another wonderful stay. We hope to see you again soon and we're sure Khaoula will be delighted to welcome you back!

Hi Olivermathieuv, Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such an enjoyable stay with us. It's especially rewarding to know that Khaoula made such a positive impact on your experience. Her enthusiasm, positive energy, and dedication to providing exceptional service truly reflect the level of hospitality we strive to offer every guest. We will be sure to share your kind words with her, as she will be thrilled to know that she helped make your stay so memorable. We're also pleased to hear that you found the hotel to be clean, quiet, and comfortable. Providing a relaxing environment where our guests can feel at home is one of our highest priorities, and we're delighted that we were able to meet your expectations. Thank you again for choosing to stay with us and for taking the time to share your thoughtful feedback. Your kind words mean a great deal to our entire team, and we're honored that you plan to return. We look forward to welcoming you back for another wonderful stay in the future! Mustafah Syed VP of Operations

Hi Global397657, Thank you so much for your kind review! We are truly delighted that you chose to stay with us during the FIFA World Cup 2026. It means a great deal to know that you enjoyed your stay. Our team is committed to providing every guest with a comfortable, welcoming, and memorable experience, and your thoughtful words are greatly appreciated. We hope you had an incredible time experiencing the excitement of the World Cup and that your visit was filled with wonderful memories both at the matches and during your stay with us. Thank you again for choosing our hotel and for sharing your kind wishes. It was our pleasure to host you, and we wish you safe travels back to Norway. We hope to have the opportunity to welcome you again whenever your future travels bring you back to the area. Mustafah Syed VP of Operations

Hi Climber56027059415, Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with us. We are delighted to hear that you had such an enjoyable stay and that our team helped make your visit a memorable one. Your kind words about Khaoula and Jhon mean so much to us. We are especially pleased to know that they were able to quickly assist with the check-in issue related to your third-party reservation and provide the friendly, professional service we strive to deliver to every guest. We will be sure to share your recognition with both of them. They will be thrilled to know they made such a positive impact on your stay. We're also happy to hear that you found your room to be clean, well-maintained, and comfortable. It's wonderful that you were able to enjoy the beautiful view of the Empire State Building, making your stay even more special. Knowing that you felt you received great value for the price is one of the best compliments we could receive. Thank you again for choosing to stay with us and for your thoughtful recommendation. We truly appreciate your support and look forward to welcoming you back for another exceptional stay in the future. Mustafah Syed VP of Operations

Hi M4918WJhanaa, Thank you so much for sharing such a kind and thoughtful review. We are absolutely delighted to hear that your experience during your stay was made so memorable by Khaoula during both your check-in and check-out. It is wonderful to know that her kindness, professionalism, and attentiveness had such a positive impact on your stay. We are very proud of our team members who consistently go above and beyond to ensure our guests feel welcomed and cared for, and your feedback is a perfect example of the difference that exceptional service can make. We will be sure to share your wonderful comments with Khaoula and recognize her for the outstanding impression she left on you and your guest. Recognition like this truly means a lot and helps motivate our team to continue delivering excellent hospitality. Thank you again for your heartfelt review. We are so pleased that you enjoyed your stay and look forward to welcoming you back in the future for another great experience. Mustafah Syed VP of Operations

Hi Pioneer59359, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience during your stay with us. It's fantastic to know that you enjoyed our convenient location and found it easy to explore the area, with Times Square, restaurants, and other attractions just a short walk away. We're also pleased that your room was spacious, comfortable, and clean, helping make your visit more relaxing and enjoyable. Your kind words about our staff mean a great deal to us. We take pride in providing friendly and helpful service, and we're happy to hear that our team was able to assist with luggage storage before and after check-in and check-out, making your travel plans a little easier. We're especially glad that you felt safe and comfortable throughout your stay. Creating a welcoming environment where guests can relax and enjoy their visit is always one of our top priorities. Thank you again for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you back on your next trip to New York! Mustafah Syed VP of Operations

Hi Chris S, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience during your visit to New York City. It's great to know that you found both the rooms and lobby clean, comfortable, and inviting. We take great pride in maintaining a welcoming environment for our guests, and it's always rewarding to hear when those efforts are appreciated. We are especially grateful for your kind words about our team. Providing friendly, attentive service is one of our highest priorities, and we're delighted to know that every staff member you interacted with helped make your stay enjoyable. A special thank you for recognizing Christina! We're so happy she was able to assist with your first-time New York City experience, answer your questions, and help make your visit smoother and more enjoyable. We will be sure to share your compliments with her, as she will be thrilled to know she made such a positive impact on your trip. We're also pleased that you enjoyed our central location and found it convenient for exploring Manhattan and its many attractions. Being able to easily experience the city is one of the things our guests love most about staying with us. Thank you again for your thoughtful feedback and for choosing to stay with us. We truly appreciate your recommendation and are delighted to hear that you would stay with us again. We look forward to welcoming you back on your next visit to New York City! Mustafah Syed VP of Operations

Hi Patrick, Thank you so much for your wonderful and detailed review! We're truly delighted to hear that you had such an enjoyable stay and that we were able to exceed your expectations during your visit to New York City. We're especially pleased that you found our location so convenient for exploring the city, with easy access to the Empire State Building, nearby restaurants, and public transportation. It's always our goal to make it simple and enjoyable for our guests to experience everything NYC has to offer. Your kind words about our front desk team mean so much to us. We will be sure to share your recognition with Christina, Shriya, Jhun, and Khaoula. They will be thrilled to know their friendliness, professionalism, and attentiveness made such a positive impact on your stay. We're also very happy to hear that you found your room clean, comfortable, and well-maintained, and that our housekeeping team helped keep everything spotless throughout your visit. It's wonderful to know you were able to rest well after your busy days in the city. Thank you as well for highlighting our amenities, Wi-Fi, security, and breakfast offerings. We're glad these conveniences added to your overall comfort and helped start your days off right. We truly appreciate your recommendation and kind support. It means a great deal to our entire team, and we look forward to welcoming you back again for another great stay in New York City!

Hi U9453FAstevel, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our great location, clean rooms, and supportive staff during your stay. We're especially happy to hear your kind words about Shriya. Providing patient, friendly, and attentive service is something we truly value, and it's wonderful to know that she made such a positive impression with her helpful attitude and welcoming smile. We will be sure to share your compliments with her. It will mean a lot to her and the entire team. Thank you again for taking the time to share your experience. We truly appreciate your support and hope to welcome you back again for another enjoyable stay in the future! Mustafah Syed VP of Operations

Hi Y5956SQcarolh, Thank you so much for your wonderful and detailed review! We're thrilled to hear that you had such a great experience during both your business trip and your extra time enjoying New York City. It's fantastic to know that our location worked so well for your stay and gave you convenient access to restaurants, grocery stores, nightlife, and public transportation throughout Manhattan. We're also very happy that you found your room modern, clean, spacious, and comfortable, and that the mini fridge added extra convenience during your visit. We truly appreciate your helpful feedback regarding complimentary bottled water and the vending machine. We understand how disappointing it was that the machine was unavailable during your stay, and your comments are valuable as we continue looking for ways to improve the guest experience. Most importantly, thank you for your incredibly kind words about our team. We're especially delighted to hear that Khaoula made such a positive impact on your stay. She truly cares about our guests, and we will be sure to share your thoughtful recognition with her. It's wonderful to know her kindness, attentiveness, and willingness to help made your experience even more memorable. Thank you again for taking the time to share your experience. We truly appreciate your support and look forward to welcoming you back again on your next visit to NYC! Signature: Mustafah Syed VP of Operations

Hi Dondon D, Thank you so much for your wonderful review! We're thrilled to hear that you and your family had such a great stay with us. It's fantastic to know that you enjoyed our location, especially being so close to Koreatown, and that it added to the convenience of your visit. We're also especially grateful for your kind recognition of Manoj and the rest of our team. Providing warm, prompt, and attentive service is something we truly take pride in, and your feedback means a lot to all of us. We sincerely appreciate you taking the time to share your experience and your kind words. We look forward to welcoming you and your family back for another excellent stay in the future!

Hi brechtvandendriessh, Thank you so much for your wonderful and detailed feedback! We are truly delighted to hear that your experience with us stood out so positively compared to your other stays. It's great to know that you found your room clean and comfortable, enjoyed a good night's sleep, and appreciated the breakfast as a solid start to your day. We're especially grateful for your kind recognition of our entire team, from housekeeping to breakfast service to the front desk. Providing genuine, friendly hospitality is something we strive for every day. We are especially proud to hear your kind words about Khaoula. She will be truly happy to know that her efforts made such a meaningful impact on your stay. Going above and beyond to ensure our guests feel welcome and taken care of is exactly what we aim for, and it's wonderful to know she was able to assist you so promptly and kindly. We're also glad our central location added to the convenience of your visit to New York City. Thank you again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future! Mustafah Syed VP of Operations

Hi dylandO8419OI, Thank you so much for your kind and thoughtful feedback! We're delighted to hear that you enjoyed our location, value, and overall experience. It's especially wonderful to know that you found the rooms clean and efficient. Providing a comfortable and well-designed space is something we strive for with every stay. We're also very pleased to hear that your check-in experience was smooth and accommodating. Khaoula will be thrilled to know her efforts made such a positive impression. We're proud to have team members who go above and beyond to ensure our guests feel welcome from the moment they arrive. Thank you again for choosing to stay with us. We look forward to welcoming you back for another great stay in the future! Mustafah Syed VP of Operations

Hi IidiafC6973TH, Thank you so much for your wonderful feedback! We're delighted to hear that you had such a pleasant stay with us. It's especially lovely to know that Christina made a positive impression during your visit. Her kindness and willingness to assist guests truly reflect the level of service we strive to provide every day, and we will be sure to share your kind words with her. We sincerely appreciate you choosing to stay with us and are so glad we could contribute to a great experience. We look forward to welcoming you back again in the future! Signature: Mustafah Syed VP of Operations

Hi Rester31679447435, Thank you so much for your wonderful and detailed review! We're absolutely delighted to hear that your three-night stay was such a positive experience. It means a great deal to know that our entire team made a consistent impression with their dedication, politeness, and commitment to making your stay as convenient and comfortable as possible. Providing thoughtful touches, like accommodating requests and offering simple comforts such as iced water throughout the day, is all part of our effort to ensure our guests feel cared for. We're also very pleased that you enjoyed the café and common areas, as well as the cleanliness and comfort of your room. Hearing that everything from the bedding to the floors met your expectations is truly rewarding, as we take great pride in maintaining high standards throughout the property. Your kind words about the value we offer, especially in New York City, are greatly appreciated. We strive to provide an exceptional experience at a fair price, and it's wonderful to know that we came through during your visit. Thank you again for your recommendation and thoughtful feedback. We're so glad you had such an enjoyable stay, and we look forward to welcoming you back again in the future! Signature: Mustafah Syed VP of Operations

Hi pavelvl8910EN, We're delighted to hear that you enjoyed our location and had such a positive experience with our team. It's especially wonderful to know that MaNoj made such a strong impression; his friendliness and dedication to guest service truly reflect the standards we strive for every day. We will be sure to share your kind words with him. We're also glad we could accommodate your early check-in and provide a little extra time at checkout. Whenever possible, we're happy to offer flexibility to make our guests' stays more convenient and enjoyable. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again for another excellent stay in the future!

Hi Curiosity32654894787, Thank you so much for your wonderful review! We're truly delighted to hear that you found the hotel comfortable and enjoyable, and that our team made such a positive impression. Your kind words about our staff being friendly, sociable, and helpful mean a great deal to us, as we strive to create a welcoming experience for every guest. We're also glad you enjoyed our convenient location, especially being so close to 5th Avenue; it's a great spot for exploring, shopping, and taking in the city. It means so much to hear that you love staying with us, and we sincerely appreciate your continued support. We look forward to welcoming you back again for another fantastic visit! Mustafah Syed VP of Operations

Hi sarahmG3527VP, Thank you so much for your thoughtful and detailed review! We're delighted to hear that you and your family had such a positive experience during your spring break visit to NYC. It's wonderful to know that our location made it easy for you to explore the city and access transportation like Penn Station and the subway. We're also glad we could accommodate an early room readiness and assist with holding your bags after checkout, small conveniences like these can make a big difference when traveling. We truly appreciate your kind words about our staff. Providing friendly and helpful service is something we take great pride in, and it's rewarding to know our team helped make your stay more enjoyable. It's also great to hear that you found the rooms clean and the beds comfortable. Thank you as well for noting the room amenities and value. We're glad everything met your expectations and that you found the stay to be reasonably priced for the area. We sincerely appreciate you choosing to stay with us and are so happy to hear you would stay again. We look forward to welcoming you and your family back for another memorable visit! Mustafah Syed VP of Operations

Hi Explore40237979250, Thank you so much for sharing your special experience with us, and happy belated 22nd birthday! We're truly honored that you chose to celebrate your first solo trip with us. It's wonderful to hear that you enjoyed our location and were able to explore so many great attractions, from museums and parks to observation decks and local delis. We're especially pleased that Khawla made such a positive impression—she will be delighted to know her recommendations and conversation helped make your stay even more memorable. We're so glad your trip was an amazing one, and we hope to have the pleasure of welcoming you back for many more adventures in the future! Mustafah Syed VP of Operations

Hi C6209QKatnthonyr, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent stay and that our front desk team made you feel welcome and well taken care of. It's great to know that you enjoyed a clean, quiet room and found our location convenient for your visit. Providing a comfortable and relaxing experience is always our goal, and we're so glad we could deliver that for you. We truly appreciate your kind words and look forward to welcoming you back for another great stay in the future!

Hi P4547KAmagdas, Thank you so much for sharing your experience! We're truly honored that you chose to stay with us for your very first visit, and we're delighted to hear that it made such a positive impression. It's wonderful to know that our friendly team and commitment to cleanliness helped create a stay that exceeded your expectations. We take great pride in providing a welcoming environment for every guest, so your kind words are incredibly rewarding for all of us. We're especially happy that your experience left you pleasantly surprised. There is no greater compliment! Thank you again for your thoughtful feedback, and we look forward to welcoming you back for another exceptional stay in the future.

Hi cameroncB6852FQ, Thank you so much for taking the time to share your wonderful experience! We are thrilled to hear that Christina, Khaoula, and Mano made such a positive impact during your stay. It's fantastic that Christina was able to assist with early check-in and check-out while also taking the time to chat and hear about your amazing trip, it truly makes our day to know our team can make guests feel welcomed and valued. We're also so glad Khaoula and Mano were able to help with the alcohol wipes for your girlfriend's foot. Going above and beyond for our guests is something our team prides themselves on, and your recognition means a lot to all of them. Thank you for highlighting their efforts and for sharing such a kind and detailed review. We can't wait to welcome you both back on your next visit for another memorable stay!

Hi philandcarolyn, Thank you so much for sharing your experience! We are thrilled to hear that your stay went beyond your expectations. It's wonderful to know that you appreciated the cleanliness, décor, and thoughtful details in your room, as well as the warm and welcoming service from our front desk team. We're especially glad that our staff could provide helpful local recommendations and take a genuine interest in your visit. It's always our goal to make each guest feel valued and at home. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back on your next trip!

Dear concernsn, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We apologize for the issues you encountered with the hot water and that our breakfast offerings did not meet your needs. We appreciate your honest comments regarding the property and its amenities, as they help us identify areas where we can improve. While we are glad the location was convenient, we understand that a comfortable and well-appointed stay is equally important. We hope that if you choose to travel in our area again, we might have the opportunity to provide a better experience for you. Signature: Mustafah Syed VP of Operations

Hi carol_laboissiere, Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such a positive experience during your stay with us. It's fantastic to know that our front desk team members, Khaoula and Khalid, made such a great impression. They'll be so pleased to hear your kind words. Providing helpful, friendly service (especially with requests like late check-out) is something our team takes pride in, and it's wonderful to know their efforts made your visit more comfortable. We're also glad you enjoyed our prime location near Penn Station, which makes exploring the city so convenient, as well as our clean, well-appointed rooms and thoughtful amenities like the fresh water available for all our guests. Your feedback means a lot to us, and it's rewarding to hear that both our service and accommodations met your expectations. Thank you again for taking the time to share your experience and for recognizing our amazing team. We look forward to welcoming you back on your next visit whether for work, travel, or just a city getaway! Mustafah Syed VP of Operations

Hi 802stefann, Thank you so much for taking the time to share such a wonderful and detailed review! We're delighted to hear that you had an outstanding experience. It's especially great to know that your stay started off smoothly with a warm welcome from our team. We'll be sure to pass along your special shout-out to Christina for her friendly service at check-in and check-out. She'll be thrilled to know she made such a positive impression! We're also happy that you found the hotel clean, modern, and comfortable. It's wonderful to hear that you appreciated the extra space in your room, along with the practical touches like hanging space and drawers, small details that can make a big difference during a New York stay. We're glad the nearby parking and convenient location, surrounded by a variety of great restaurants, added to your overall experience. Your kind recommendation truly means a lot to our entire team. We can't wait to welcome you back for another enjoyable and comfortable stay the next time you're in New York City! Mustafah Syed VP of Operations

Dear Sarsprdoc, Thank you for taking the time to share your experience with us. We're glad to hear that you found your room to be very clean and that you appreciated the comfort of the king bed during your stay. We understand your feedback regarding the location and surrounding noise. Being in the heart of New York City can bring with it the energy and sounds of the city that never sleeps, and we're sorry that it disrupted your rest. We also appreciate your comments regarding the amenities, such as breakfast and in-room refrigerators. Your input helps us better understand what would enhance our guests' stays. We also recognize that value is important, especially in New York, where rates can fluctuate based on demand, and we're sorry to hear that your experience didn't meet your expectations in that regard. While we may not have been the perfect fit this trip, we truly appreciate you giving us a try and sharing both the positives and areas for improvement. Should you choose to stay with us again in the future, we would love the chance to provide you with a more satisfying experience. Signature: Mustafah Syed VP of Operations

Hi jayneb346, Thank you so much for sharing your experience with us. We're truly sorry to hear how your holiday began, but we are delighted that our team, and especially Khaoula at reception, was able to turn things around and provide you with a comfortable and welcoming home for the rest of your stay in New York City. We will be sure to recognize her for the wonderful impression she made. It's fantastic to know you enjoyed the spacious and spotless rooms, comfortable beds, in-room amenities, and our inviting lounge area. We're also glad that our location worked out perfectly for you, close to Fifth Avenue, Broadway, and all the highlights, while still being tucked away from the busiest tourist spots. Your kind words about our reception team mean a great deal to us, as they take great pride in making each guest feel at home. We are honored by your recommendation and thrilled that we could help make your NYC visit memorable for all the right reasons. We hope to welcome you back on your next trip to the city!

Hi annabelle c, Thank you so much for taking the time to share your experience with us. We are truly honored by your kind words and delighted to know that you consider us the best hotel you've stayed at in New York City. That is such a meaningful compliment, especially from someone who has visited NYC many times. It's wonderful to hear that you and your family found your room to be clean, comfortable, and spacious enough for your needs. We are especially pleased that our assistant manager, café associate, and housekeeping team left such a positive impression. Your recognition of their efforts will certainly be shared with them, they will be thrilled to know they made your stay memorable. We are also very grateful for your understanding regarding the elevator incident. While we sincerely regret the situation, we are proud that our team was able to respond quickly and provide reassurance to your grandson during a stressful moment. Guest safety and comfort are always our top priorities, and we appreciate your trust in us. Thank you as well for your recommendation. Knowing that you would suggest our hotel to others and that you plan to return is the greatest compliment we can receive. We look forward to welcoming you and your family back on your next visit to New York City.

Dear David_Ba928, Thank you for taking the time to share such a thoughtful and balanced review of your recent stay with us. We truly appreciate your kind words about our cleanliness, updated décor, comfortable beds, appropriately sized TV, and refreshed bathrooms with good water pressure. It's wonderful to know those aspects of your stay met your expectations. We also value your candid feedback regarding our amenities and classification. We understand that complimentary coffee is a convenience many guests enjoy, and your comments will certainly be shared with our management team as we continue evaluating ways to enhance the guest experience. While our “Premier” designation reflects certain brand standards and property updates, we recognize that expectations may vary, and your perspective helps us better align our offerings with guest needs. We're glad to hear that you may consider staying with us again, and we'd love the opportunity to provide an even more satisfying experience next time. Thank you once again for your feedback and for choosing to stay with us. Mustafah Syed VP of Operations

Hi georgegL5182WB, Thank you so much for your kind words and for being a loyal guest, we truly appreciate your continued support! It's always wonderful to hear that you have a great stay with us each time you visit. Christina at the front desk will be thrilled to know that her service made such a positive impression on you. She's a valued member of our team, and we'll be sure to pass along your thoughtful compliments. We're also glad you enjoy our convenient location and find our hotel comfortable and welcoming. Your recommendation means the world to us, and we're honored to be your go-to place when you're in town. We look forward to welcoming you back for another excellent stay very soon! Mustafah Syed VP of Operations

Hi DanielTapNos4, Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed our convenient location, being just a short walk from iconic landmarks like the Empire State Building, Times Square, Grand Central, and The Summit certainly makes exploring the city that much easier. We're also glad to know that you found your room cozy and comfortable perfect for relaxing after a day of sightseeing. But what truly warms our hearts is your kind recognition of the service you received. Our team takes great pride in making every guest feel welcome, and we're especially delighted to hear that Ms. Khaoula made such a positive impression on your stay. She truly embodies the spirit of hospitality, and we'll be sure to pass along your kind words to her. We hope to welcome you back on your next visit to New York City!

Hi 471micahp, Thank you so much for taking the time to share your wonderful experience! We're delighted to hear that you enjoyed a clean and comfortable stay with us, and that our location was convenient for your busy schedule. It's fantastic to know that Rashid was able to assist you and enhance your visit, he truly strives to provide exceptional service. We hope to welcome you back to NYC soon, and thank you again for your kind words! Mustafah Syed VP of Operations

Dear dannielbaldwin, Thank you so much for taking the time to share your feedback following your recent stay with us. We're truly grateful you chose our hotel, and we appreciate your thoughtful and balanced review. We're delighted to hear you enjoyed the clean and well-maintained atmosphere both inside and out, and that our reception team made a positive impression with their warm and accommodating service. It's also wonderful to know that you found the room well-equipped and appreciated the central location and our breakfast offerings. That said, we sincerely regret that your stay was impacted by noise disturbances from nearby guests. We know how important a peaceful night's rest is, especially when traveling and we are truly sorry that despite our team's efforts, the issue persisted. Please know that guest comfort is extremely important to us, and we are reviewing this situation to see how we might better respond to similar situations in the future, including possible changes to our noise protocols or room layout awareness. While we weren't able to fulfill your request for a higher floor this time, we're grateful for your understanding and would be happy to prioritize that request should you give us another opportunity to welcome you back. Thank you once again for your honest feedback, it helps us improve and better serve our guests. We do hope to have the chance to provide you with the restful and enjoyable stay you expected and deserve on a future visit. Mustafah Syed VP of Operations

Dear nahokcaj, Thank you so much for your thoughtful review and for choosing to stay with us during your visit to New York City! We're truly delighted to hear that you consider our hotel a “mid-town gem.” It means the world to us to know you enjoyed not only our convenient location, just steps from iconic spots like the Empire State Building, Broadway, and nearby parks but also the service and amenities we work hard to provide. Your kind words about our prompt elevators, breakfast café, and especially our front desk and service team will certainly be shared with everyone here. Feedback like yours reminds us why we love what we do! We're so pleased that you found our hotel to be the perfect home base for exploring the heart of Manhattan, and we hope to have the opportunity to welcome you back for another memorable stay soon. Sincerely, Mustafah Syed VP of Operations

Hi raymondgonzales1978, Thank you so much for taking the time to share such a thoughtful and enthusiastic review of your recent stay! We're thrilled to hear that our location, service, and amenities all contributed to a smooth and comfortable visit. We know how important convenience is, especially when arriving late into the city, so we're delighted that our proximity to Penn Station worked perfectly for you. It's also wonderful to hear that your check-in experience was prompt and courteous. Our team strives to make sure every guest feels welcomed, no matter the hour. Your compliments on the cleanliness and size of the room mean a great deal to us, especially coming from someone familiar with NYC hotel standards. We've designed our rooms with comfort, functionality, and a peaceful atmosphere in mind, and we're glad you were able to enjoy a quiet and relaxing night in the heart of Manhattan. Thank you as well for highlighting the little details, from the wide variety of TV channels to the ease of finding a bite to eat nearby. It's those thoughtful touches that we believe make a big difference during a short stay. We're honored to know that you would choose to stay with us again, and we truly look forward to welcoming you back on your next trip to New York City!

Hi stephenaU9166SB, Thank you so much for your kind review! We're thrilled to hear you had a great stay and that our team's friendliness and the cleanliness of your room made a positive impression. It's also wonderful to know you enjoyed our location! Being within walking distance of both the uptown and downtown areas is something many of our guests appreciate, and we're glad it added convenience and enjoyment to your visit. We're truly grateful for your kind words and even more excited to hear you're already looking forward to your next stay. We look forward to welcoming you back soon and providing another excellent experience.

Hi Jelena_Lakic, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be a great choice for your New York City visit. Our team works hard to offer a clean, comfortable, and friendly environment, so it's wonderful to know that you appreciated the location, cleanliness, and quiet atmosphere, especially in a city that never sleeps! You're absolutely right, our rooms are cozy, but as you pointed out, with so much to see and do just steps away, most guests spend their time out exploring all that NYC has to offer. We're especially grateful for your kind words about Christina. She's a valued member of our team, and we'll be sure to pass along your appreciation. Knowing that her service made your stay even more enjoyable means a lot to all of us. Thank you again for your thoughtful feedback and for choosing to stay with us. We hope to welcome you back the next time you're in the city!

Hi A1503FPtatianac, Thank you so much for this wonderful review! We're absolutely delighted to hear that your 10-night stay with us was such a positive experience. Cleanliness and comfort are top priorities for us, especially in a bustling city like Manhattan and we're glad to know you found the hotel well-maintained and organized despite the high foot traffic in the area. It's also heartening to hear that our team, especially Rashid, helped make your stay even better. He'll be thrilled to know he left such a great impression, and we'll be sure to share your kind words with him and the rest of the team. We're pleased you enjoyed your room on the 7th floor and that elevator service was efficient throughout your visit. It's also great to hear that the peacefulness of your room stood out, despite our central location. We designed this space to offer our guests a quiet retreat while keeping them just steps away from all the action in Midtown and it sounds like it worked perfectly for you! Thank you for noting the comfort of your room, the strong water pressure, and the overall value of your experience. We know how important those details are, especially during a longer stay, and we're so glad you felt well taken care of. We truly appreciate your recommendation and hope to welcome you back again the next time you're in the city.

Hi lauramD3421VA, Thank you so much for your kind and thoughtful review! We're absolutely thrilled to hear that your extended stay with us was such a positive experience. It's wonderful to know that you found your room spacious, the hotel clean, and the bed super comfortable, those are all things we work hard to deliver consistently to our guests, and it's so rewarding to know we hit the mark. We also truly appreciate your kind words about our team. Providing warm, attentive service is what we strive for every day, and your recognition means a lot to all of us. A special thank you for highlighting Laura at the front desk and Pranay from our security team. They are both shining examples of the hospitality we aim to offer, and we will be sure to share your praise with them personally. We're lucky to have them as part of our team, and it's wonderful to see their efforts noticed and appreciated. We're also glad that our location worked well for your trip. Being close to everything and just a short subway ride away from anything else, is one of the perks of staying here, and we're happy it made your stay even more convenient. Thank you again for choosing us. It was truly a pleasure to host you, and we can't wait to welcome you back the next time you're in town!

Hi JeanL896, Thank you so much for your thoughtful and detailed review! We're truly delighted to hear that you enjoyed your stay with us and found our hotel to be clean, comfortable, and a great value for New York City. We're especially pleased that Khaoula at the front desk made such a memorable impression. She is a valued member of our team, and your kind words will certainly mean a great deal to her. We believe that warm, personalized service makes all the difference, and we're thrilled she helped make your experience so positive. It's wonderful to know that you found your room spacious and well-equipped, from the comfortable beds and plentiful outlets to the clean bathroom and convenient luggage storage. We're also glad you enjoyed the little details like the iced water station and our efficient elevators. And thank you for highlighting our location. We agree it's a fantastic spot with easy access to Penn Station and the theater district. We genuinely appreciate your thoughtful suggestion about the refillable toiletry containers. We share your concern regarding sustainability and minimizing plastic waste. While we had previously transitioned to larger refillable dispensers, some were temporarily removed during supply adjustments. Your feedback reinforces the importance of this initiative, and we're working toward bringing back our eco-friendly amenities as part of our broader environmental efforts. Thank you again for your recommendation and your valuable insights. It was a pleasure to host you, and we truly look forward to welcoming you back the next time you're in New York. Mustafah Syed VP of Operations

Dear lgrahambrown20, Thank you so much for your thoughtful and enthusiastic review! We're thrilled to hear that you found our property to be an excellent option during your stay in Midtown. Providing clean, comfortable accommodations at a great value is one of our top priorities, and it's wonderful to know we hit the mark for you and your daughters. We're especially pleased that you felt safe and at ease while traveling with your family. Creating a welcoming, secure, and family-friendly environment is very important to us, and we're glad that you felt right at home. Our team works hard to ensure our guests have a smooth and enjoyable stay, so your kind words about their friendliness and helpfulness mean a lot. Thank you as well for highlighting the comfort of our rooms, hot showers, and those fluffy towels we're delighted these little touches helped enhance your experience! Your recommendation means the world to us, and we can't wait to welcome you and your family back on your next visit.

Dear petersP7932RA, Thank you so much for taking the time to share your recent experience with us. We're truly grateful for your feedback and appreciate your balanced perspective. We're glad to hear that you enjoyed our convenient location, found the bed comfortable, the linens decent, and our team friendly those are all things we take great pride in, and we're happy they added positively to your stay. That said, I want to sincerely apologize for the shortcomings you experienced during your visit. Regarding the room size, you're absolutely right New York City hotel rooms, especially in central areas, are often more compact than those in other cities, and our economy rooms are designed to maximize comfort within a smaller footprint. Still, not having a chair in the room can certainly make things feel more cramped, and I understand how that would be inconvenient. We're currently addressing room layouts and furnishings to see how we can improve functionality and comfort, even in our coziest rooms. More importantly, I'm very sorry to hear about the noise disturbance in the middle of the night. While it's somewhat reassuring that it resolved quickly, it's still unacceptable for any guest to be disrupted like that. Our front desk team is trained to handle noise complaints promptly, and I regret that we were unaware of the incident during your stay. Please know that had we been alerted, we would have intervened immediately to ensure a quieter, more restful night for everyone. Your experience highlights the importance of encouraging all guests to report such events so we can take appropriate action in real time. We're always looking for ways to improve, and your insights help us do just that. If your travels bring you back to New York, we'd love another opportunity to welcome you. Perhaps in one of our larger rooms, which offers a bit more space to relax in. Thank you again for staying with us and for your honest feedback.

Hi LadyDollis, Thank you for bringing this matter to our attention. We are genuinely sorry to hear about your experience and sincerely apologize for any frustration or inconvenience caused by the unexplained charges and lack of communication. Please know that we take billing issues very seriously, and it's always our goal to provide full transparency and clarity when it comes to our guests' charges. What you've described is not reflective of the service standards we aim to uphold, and we regret that your attempts to contact us have not yet been resolved. We would like to review your folio in detail and get this matter resolved as quickly as possible. If any errors were made, we will absolutely make them right. Your feedback is very important to us, and we appreciate the opportunity to address your concerns properly. We hope to restore your confidence in our service and hospitality.

Hi 342tammyr, Thank you so much for your wonderful review! We're truly honored to hear that your stay with us was the best hotel experience you've had in NYC. Providing a clean, safe, and comfortable environment is always our top priority, and we're thrilled to know that we delivered on all fronts. It's especially great to hear that our staff made such a positive impact on your stay. We take pride in offering warm and attentive service, and your kind words will mean the world to our team. Knowing that we helped make your extended business trip feel like a “home away from home” is the highest compliment we could receive. We appreciate your recommendation and can't wait to welcome you back the next time you're in Midtown!

Hi carsond84, Thank you for your wonderful review! We're delighted to hear that you had a great stay with us in NYC and that our team, especially Khaoula, made such a positive impact on your visit. She truly goes above and beyond for our guests, and we're thrilled that she was able to assist you with your parking situation and ensure a smooth check-in experience. It's also fantastic to know that you found your room to be clean and comfortable, especially given the unique space constraints of NYC. We strive to provide a welcoming and well-maintained environment for all our guests, and your kind words mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back on your next trip to the city!

Dear 621silvaj, Thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel to be in a good location and that our staff was welcoming during your stay. Providing a comfortable and safe environment for all our guests is our top priority. We sincerely apologize for the situation you observed in the lobby. This is not the type of experience we want for any of our guests, and we take concerns about guest safety very seriously. Please know that we will be looking into this matter to ensure that all visitors feel at ease in our public spaces. Additionally, we regret that shampoo was not provided in your room. Our team is always available at the front desk to assist with any missing amenities, and we appreciate your feedback so we can improve our service. Thank you again for your review. We appreciate your input and hope to have the opportunity to provide you with an even better stay in the future.

Hi cynthia5102, Thank you so much for taking the time to share your experience! We're delighted to hear that you found the rooms clean and comfortable, and that our location was a perfect fit for exploring the many attractions NYC has to offer. It's wonderful to know that your family's positive experience last year encouraged you to stay with us, we love welcoming back familiar faces and their loved ones! We're also glad you enjoyed the excellent service provided by our team and that our café's coffee hit the spot — sometimes a good cup of coffee makes all the difference when you're out and about in the city. Your recommendation means a lot to us, and we look forward to hosting you again for another memorable stay in the heart of New York.

Hi jonoyl, Thank you so much for sharing such a beautiful and sincere review of your experience with us! It's truly heartwarming to hear how Khaoula made such a lasting impression on your stay. She embodies the warmth and hospitality we strive to offer every guest, and your kind words perfectly capture her dedication and charm. We're incredibly lucky to have her on our team, and I know she'll be deeply touched by your recognition. We're so glad you enjoyed your time with us, and we can't wait to welcome you back, with Khaoula's signature smile ready to greet you once again. Merci beaucoup for choosing us, and until next time, safe travels!

Dear BD34786, Thank you for taking the time to share your feedback. We're glad to hear that you found our staff to be very nice—we take great pride in delivering friendly and welcoming service to all of our guests. However, we're truly sorry that your stay did not meet expectations. We understand how important a comfortable bed is for a restful night, and we regret that ours did not provide the support you needed. Your comments will be shared with our team as we continually assess ways to enhance guest comfort. We also apologize for any disappointment regarding room amenities. While we aim to provide a great balance of value and convenience, we understand that certain expectations—such as shampoo, body wash, and breakfast—are important aspects of a stay. We appreciate your feedback and will review these concerns with our management team. We're glad you found the location to be convenient, though we regret that you felt the pricing did not align with the quality. We truly value your input and will use it to improve our offerings. If you decide to stay with us again, we'd love the opportunity to provide you with a better experience.

Hi O8858IGjospehf, Thank you for taking the time to share your kind and thoughtful review of your stay with us! We are delighted to hear that you had an excellent experience and found great value in our accommodations. Your positive feedback about the spacious and well-organized room and bathroom is much appreciated. We strive to create a comfortable and inviting environment for all our guests, and it's wonderful to know that our attention to cleanliness and maintenance met your expectations. It's also great to hear that the toiletries stood out to you! We put careful consideration into selecting amenities that enhance our guests' stay, so knowing that they left a positive impression is rewarding for us. Being on the 13th floor and finding the room so peaceful is a testament to the care we take in ensuring a quiet and relaxing atmosphere for our guests. It's especially gratifying to hear that you found the value we provide to be exceptional compared to other options in NYC. Offering a satisfying and budget-conscious experience in such a vibrant city is something we take pride in. Lastly, your kind words about our friendly staff truly mean a lot. Our team is dedicated to providing warm, attentive service, and I'm thrilled to know that their efforts contributed positively to your stay. Thank you once again for choosing our hotel and for your wonderful feedback. We hope to have the pleasure of welcoming you back on your next visit to the city!

Hi Darwin R, Thank you for your wonderful review! We're so glad to hear that you had a great experience during your New Year vacation in New York. It's fantastic that our proximity to Times Square and convenient access to public transportation made your stay even more enjoyable. We're also thrilled that you felt safe walking back to the hotel and that you found our rooms clean and comfortable. We're grateful for your kind words about Mr. Yash and our team, and we look forward to welcoming you and your family again in the future!

Hi sophiabJ3333KI, Thank you so much for taking the time to share your glowing review with us. We are absolutely delighted to hear that you had such a positive experience at our hotel and that you found it to be a hidden gem! It's wonderful to know that you enjoyed the fantastic view from your room. We strive to provide our guests with memorable experiences, and it's great to hear that you appreciated this special aspect of your stay. Our housekeeping team will be thrilled to hear your kind words about the cleanliness and spaciousness of your room, as they work diligently to maintain the highest standards. We're also glad that our smaller size contributed to a more convenient and efficient experience for you, with no long waits for elevators or check-in. Creating a safe and welcoming environment is a top priority for us, and it's heartening to know that you felt secure during your stay. Your intention to stay with us again on your next trip to NYC is the greatest compliment we could receive. We look forward to welcoming you back and ensuring that your future stays are just as enjoyable.

Dear Kevin M, Thank you for sharing your feedback with us. We value all guest experiences and take your comments seriously as we continually strive to improve. We're sorry to hear that your stay did not meet your expectations, especially given your group's needs. We understand that bed size and comfort are critical aspects of any stay, and we regret that the double beds fell short for your group. While our beds meet standard double dimensions, we recognize that individual preferences vary, and we'll take your feedback into account when considering future upgrades to our accommodations. Regarding the breakfast, we strive to offer a range of dining options that cater to different needs, but we understand the disappointment when complimentary breakfast is not included at this price point. We will review our offerings to ensure they align with guest expectations. The issue with spotty internet access is something we deeply regret, as we recognize how vital a reliable connection is, especially for travelers. Please rest assured that we are investigating this matter to ensure our network is both consistent and robust. Your concerns about value are noted, and while our pricing reflects our central location and proximity to Midtown attractions, we understand the importance of balancing cost with the quality of the experience. We'll use your comments to evaluate how we can improve our offerings. We truly appreciate you bringing these matters to our attention and regret that your visit did not reflect the positive experiences shared by other guests. If you would consider giving us another chance in the future, we would love the opportunity to make it right. Thank you again for your feedback, and we wish you safe and enjoyable travels.

HI jeffreydR5654ZI, Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic stay with us and enjoyed our great location, cleanliness, and the view of the Empire State Building. It's always a pleasure to know that our guests appreciate the unique aspects of our property. We're especially grateful for your kind words about Khalifa. She truly embodies the hospitality we strive to offer, and we'll be sure to pass along your compliments to her. It's guests like you that make our team's efforts so rewarding, and we're so glad she was able to make your stay even better. Thank you for considering us as your go-to hotel. We're looking forward to providing you with another outstanding experience.

Hi mvmcnerney32, Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that your stay was enjoyable and that our staff, particularly Christine at the desk, made a positive impression on you with her professionalism and warm hospitality. Your kind words will certainly be shared with her and the entire team. We are thrilled that our prime location added to your visit, making it convenient to explore the vibrant areas of Times Square, Korea Town, and the nearby restaurants. Ensuring our guests' security and comfort is a top priority, and we are pleased that you appreciated the secure elevator access with the key card system. Knowing that you visit Manhattan monthly and plan to stay with us again is the highest compliment we could receive. We look forward to welcoming you back on your future visits and continuing to provide you with exceptional service and a memorable experience each time.

Hi Sanjay0701, Thank you so much for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay and found our hotel to be clean and conveniently located. Our proximity to iconic landmarks like MSG, Times Square, the Empire State Building, Hudson Yards, and subway stations certainly makes it easier for guests to explore the city, and we're glad you were able to take full advantage of it. We're especially grateful for your kind words about our staff. Shriya will be thrilled to know that she made such a positive impact on your stay. We pride ourselves on providing friendly, courteous, and helpful service, and we're glad to hear that Shriya went above and beyond to ensure your comfort and make your visit memorable. We truly appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

Hi MrsAtlanta, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that your second visit met your expectations and that our prime location contributed to your enjoyable experience. Exploring tourist spots like Broadway and Times Square by foot is indeed a convenience we are proud to offer, and we're glad you found it advantageous. We appreciate your kind words about our front desk staff. Providing friendly, welcoming, and helpful service is our top priority, and it's wonderful to know that our team was able to assist you effectively, including arranging transportation to LaGuardia. It's great to hear that you found our rooms and beds comfortable, as we strive to provide a restful and relaxing environment for all our guests. We understand your concern regarding the room rate. Our pricing reflects the premium location and amenities we offer, especially during peak times in the city. However, we are continuously working to ensure that our guests receive the best possible value for their stay. We appreciate your feedback and will consider it as we strive to enhance our guests' experiences. We hope to welcome you back for another comfortable stay in the future, and we will do our best to ensure it is even more enjoyable.

Hi jackiecop025, Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location and found it convenient for exploring the nearby attractions. It's fantastic to know that our courteous front desk staff and the comfort of your room contributed to a pleasant stay. We appreciate your feedback about the clean and modern amenities, and we're thrilled that you would consider staying with us again. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit!

Hi MessagetoRudy, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our staff and that you found our location convenient for your needs. We're especially pleased to hear that Shirva and the rest of our team made a great impression on you. We apologize for the inconvenience you experienced with the bed height and the seating options in your room. Your comfort is important to us, and we appreciate your suggestion about having a chair. We will certainly take this into consideration for future improvements. It's wonderful to know that our location worked well for your travels uptown and downtown, and that you found the transportation options convenient. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience.

Hi djchuang, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and found our rooms, bed, pillows, and bathroom to be excellent. It's great to know that you appreciated the spacious layout of our rooms, allowing you to move around comfortably. We are especially pleased that Christina made such a positive impact on your stay. Her warm greeting and willingness to store your luggage early are examples of the exceptional service we strive to provide to all our guests. We will be sure to pass along your kind words to her. We also appreciate your recognition of the small touches, like offering to fold the receipt in an envelope. It's the little things that make a difference, and we're delighted that these details enhanced your stay. We look forward to welcoming you back on your next visit to NYC!

Hi Karl K, Thank you for sharing your wonderful feedback! We're thrilled to hear that you enjoyed our convenient location near the subway and bus lines, which made it easy for you to visit friends and family. It's great to know that you found our staff professional and helpful, especially Dhanush, who assisted with your late check-out and luggage. We'll be sure to pass along your kind words to him and the rest of our team. We're also delighted that you found your room clean and comfortable. Your positive comments mean a lot to us, and we're glad to have contributed to your enjoyable visit back to the area. We look forward to welcoming you back on your next visit.

Hi A4777ZF, Thank you so much for your kind review! We are happy to hear that our staff provided courteous and helpful service, even during late hours, and assisted with your cab and ATM needs. It's wonderful to know that you found your room clean and well-stocked with amenities. Your positive comments are greatly appreciated, and we will be sure to share them with our team. They work hard to ensure our guests have a comfortable and enjoyable stay, and your feedback is a great reward for their efforts. We look forward to welcoming you back in the future. Thank you for choosing our hotel, and we hope to have the pleasure of serving you again soon.

Dear elsaleontin, Thank you for your kind review! We're so glad to hear that you had a pleasant stay and that our staff exceeded your expectations with their welcoming service. While our rooms may be smaller, we strive to make them comfortable and cozy, and we're happy to know you found your bed and room to your liking. We're also pleased that you felt safe and appreciated our great location. We appreciate your feedback about having coffee in the lobby. It's valuable input as we continuously look for ways to enhance our guests' experience. Thank you for choosing to stay with us, and we hope to welcome you back on your next trip to NYC!

Hi M25110Gdanielo, Thank you for your kind words! We're happy to hear that everything went smoothly during your stay, from check-in to check-out. It's wonderful to know that our team provided honest answers and helpful advice throughout your visit. Christina at the front desk will be delighted to hear she made a positive impact on your experience! We're also glad the housekeeping staff took great care of you and responded promptly to your requests. We appreciate your feedback and look forward to welcoming you back soon!

Hi rafaelbS9335SS, Thank you so much for your glowing review of our hotel! We are delighted to hear that you consider our property a true gem in the heart of NYC. Our central location near 5th Avenue and the Empire State Building, surrounded by excellent restaurants and top attractions, is indeed one of our key highlights. We are pleased that you found our rooms modern, spacious, and impeccably clean. Your special mentions of Khaoula, Sham, and Yasmine truly warm our hearts. We are proud of our team's commitment to exceptional customer service and are thrilled to hear they made your stay memorable. We will ensure your kind words are shared with them. We are honored to be your go-to hotel when traveling to NYC and look forward to welcoming you back on your next visit.

Hi 546nelll, Thank you so much for your wonderful review! We're happy to hear that you enjoyed your stay with us and found our location convenient for your needs. Our proximity to Penn Station and Grand Central makes it easy for guests to explore the city, and we're glad it worked well for you. It's fantastic to know that you loved the view from your room, especially with iconic sights like the Empire State Building and the Chrysler Building. Being within walking distance to Eataly is indeed a treat, and we're happy you appreciated it. We're also pleased to hear that you were able to take advantage of your points to reduce the cost of your stay. Your plan to stay with us again is the highest compliment we could receive. We look forward to welcoming you back and ensuring another memorable experience.

Hi Exploratio718272, Thank you for sharing your detailed review of your recent stay with us. We are delighted to hear that our prime Midtown Manhattan location was convenient for exploring popular tourist sites such as Times Square, the 9/11 Museum, SoHo, Little Italy, The Edge, and the Empire State Building. It's wonderful to know you found our hotel walkable and accessible to subway stations, making your travel around the city seamless. We're glad you enjoyed the comfort of your King room on the 14th floor and found the bed to your liking. However, we apologize for the smaller-than-expected pillows and any disturbance caused by the noise from the doors. Your feedback is valuable, and we will look into possible improvements to enhance our guests' comfort. Our team is thrilled to hear you appreciated the iced lemon water in the lobby and the convenience of the café beside the lobby. It's great to know our friendly staff made a positive impression and that you felt welcomed throughout your stay. Ensuring a clean, safe, and quiet environment away from traffic noise is our priority, and we're pleased to hear you experienced just that. We hope to have the pleasure of welcoming you back on your next visit to New York City.

Hi Mark P, Thank you so much for taking a moment out of your vacation to share your wonderful feedback. We are delighted to hear about the exceptional service you received during your recent stay. Christina and Khaoula will be thrilled to know that their efforts made such a positive impact on your experience. We are very proud of our team and will certainly commend them for their excellent service. We appreciate your recommendation and look forward to welcoming you back on your next visit. Enjoy the rest of your vacation!

Hi Juliefiddler711, Thank you for your fantastic review! We are happy to hear that you enjoyed our great location, exceptional service, and very clean accommodations. We're delighted that our boutique-style atmosphere and the functional use of space in our rooms left a positive impression. It's wonderful to know that our team was able to provide extra towels and supplies promptly and that you found our front-line staff welcoming and accommodating, especially with the early check-in. Your high recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay.

Hi robertkL5976KW, Thank you for your fantastic review! We're happy to hear that you had an amazing time and enjoyed the great location of our hotel, so close to Penn Station. It's wonderful to know that you appreciated the view from your room as well. We look forward to the opportunity to welcome you back on your next visit to New York City. Thank you for choosing to stay with us!

Hi N5345WKdouglast, Thank you so much for taking the time to share your heartfelt review. We are absolutely delighted to hear about your positive experience with Christina at the front desk. It's wonderful to know that her professionalism, patience, and helpfulness made such a lasting impression on you and your son. Christina truly embodies the level of service we strive to provide, and your kind words serve as a powerful reminder of the difference one person can make. We will be sure to share your feedback with her and the rest of our team, as it will surely brighten her day. Thank you once again for choosing to stay with us and for highlighting Christina's exceptional efforts. We hope to welcome you and your son back in the future and wish you both safe and pleasant travels.

Hi DayTrip31308726009, Thank you for your review! We're glad to hear you enjoyed our great location and found your room clean. It's also wonderful to know that our proximity to Times Square and the Empire State Building was convenient for you. We appreciate your feedback about the room size and the need for a snack bar. Your comments will be taken into consideration as we continue to look for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future!

Hi Darlene V, Thank you for your wonderful review. We're happy to hear that you found our hotel clean, modern, and well-equipped. It's great to know that the space and amenities, including the comfortable bed and high-quality towels, met your expectations. We're also pleased that you appreciated our location and proximity to the subway. Your feedback is much appreciated, and we're thrilled to be on your list for future visits. We look forward to welcoming you back soon!

Dear Bbarto, Thank you for sharing your feedback. I'm sorry to hear about the issues you experienced with the cigarette smell in your room and the handling of your room change request. This is certainly not the level of service or comfort we strive to provide. I apologize for the inconvenience and discomfort caused by the cigarette odor. We take the enforcement of our non-smoking policy seriously and will be addressing this with our team to ensure that all guests adhere to our policies. Additionally, we'll be addressing our ventilation systems to prevent such issues from recurring. It's disappointing to hear that your experience with our staff and the resolution of the problem did not meet your expectations. Your feedback is invaluable, and we will use it to improve our processes and guest service. We appreciate you bringing these issues to our attention and hope to have the opportunity to provide a better experience in the future.

Hi bbseeker8, Thank you for sharing your positive experience. We're happy to hear that your last-minute decision to stay with us turned out to be a great choice. It's wonderful to know that you found our location convenient, and your room comfortable and very clean. We appreciate your kind words about our staff, especially Shriya. She'll be pleased to hear she made a positive impact during your stay. Your suggestion for a small fridge in the room is noted and will be taken into consideration as we look to enhance our guest experience, especially during the summer months. Thank you again for your feedback and for choosing our hotel. We look forward to welcoming you back in the future!

Hi bertd744, Thank you so much for your fantastic review. We are happy to hear that you enjoyed your stay and found our rooms modern and clean. It's wonderful to know that Christina made a positive impression during your check-in, and we'll be sure to pass along your kind words to her. We're also pleased to hear that you appreciated our central location, quiet south view rooms, and comfortable beds. We look forward to welcoming you back for another great stay!

Hi 363jitems, Thank you for your wonderful review. We're happy that you enjoyed our central location and the nearby dining and shopping options. It's fantastic to hear that our staff made your stay welcoming and were able to address all your questions and concerns professionally. We look forward to welcoming you back soon!

Hi CheryIS932, Thank you for your kind words and for choosing to stay with us again! We're delighted to hear that our convenient location and dedicated staff contributed to an enjoyable stay. We appreciate your feedback regarding breakfast and are always looking for ways to improve our offerings. We're glad you found a nearby deli you enjoyed. We look forward to welcoming you back for your third visit!

Hi Q454WKoksanad, Thank you so much for your fantastic review. We are happy to hear that you enjoyed our convenient location and found it easy to explore all the best parts of Manhattan. It's wonderful to know that you appreciated the cleanliness of our rooms and the refreshing water at the entrance. We're glad you liked the quality of our shampoo, conditioner, and body washes in the shower. Your kind words about Dhanush have been shared with him, and he is delighted to know he could make your stay more enjoyable. We look forward to welcoming you back on your next trip to the city!

Hi michellefJ6870DB, Thank you so much for your detailed and thoughtful review. We're happy to hear that our hotel was perfect for your needs and that you appreciated its modern and quieter location. It's great to know that you found the value of your stay reasonable and that the cleanliness, comfort, and layout of the room met your expectations. We're glad our staff could assist you and make your stay more enjoyable. It's wonderful to hear that you found the room amenities, like the mini fridge, central AC, and smart layout, to be useful and comfortable. We always aim to provide a cozy and convenient experience for our guests. While we may not have a gym, pool, or free breakfast, we're happy that you found plenty of other options in the city to enjoy. Thank you for the recommendation of Tompkins Sq Bagels—we're sure future guests will appreciate the tip! We look forward to welcoming you back for another great stay in the future.

Hi CharlieL662, Thank you for your thoughtful review. We're happy to hear that you enjoyed your stay at our hotel and found it to be a great value. It's wonderful to know that our location, friendly staff, and spacious rooms met your needs. We appreciate your comparison to Premier Inn for our UK guests and are glad you found our neighborhood quiet and convenient. Your tips about nearby amenities and dining options are very helpful. We look forward to welcoming you back and appreciate your recommendation!

Hi M296HKsarahp, Thank you for your review. We're happyto hear that you enjoyed your clean room and the great service. We appreciate your understanding regarding breakfast and are glad you found the nearby Dunkin' Donuts convenient. We apologize for the inconvenience caused by the lack of a microwave in the room and the location of the ice machine. Your feedback is valuable, and we will consider it as we look for ways to improve our amenities. It's great to know that you found our car service reasonably priced and a good alternative to taxis or Uber. Thank you for choosing our hotel, and we hope to welcome you back in the future!

Hi evis132, Thank you for your wonderful review. We're happy to hear that you enjoyed our friendly staff, clean and modern rooms, and convenient Midtown location. We appreciate your feedback regarding the breakfast. While it's not included, as you mentioned, there are plenty of great breakfast diners nearby to explore. We look forward to welcoming you back on your next visit to Manhattan!

Hi Daydream18780311058, Thank you for your wonderful review. We're glad to hear you had a great stay and found your room to your liking. It's fantastic to know that Dhanush was so helpful and considerate in resolving your luggage storage issues and that you appreciated the discount. Your feedback means a lot to us, and we're thrilled to hear about your positive experience with our staff. We look forward to welcoming you back on your next visit!

Hi kimwQ552GV, Thank you so much for your fantastic review. We're happy to hear that you enjoyed our convenient location and spacious, clean rooms. It's wonderful to know that Sham, Danus, and Rashid made such a positive impact on your stay. We take pride in our team's dedication to guest satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!

Hi kityhawk21, Thank you so much for your wonderful review. We're happy to hear that you found our staff amazing and the hotel extremely clean. It's great to know that our location was perfect for your stay. We can't wait to welcome you back again soon!

Hi meggie126, Thank you for your wonderful review. We're happy to hear that you found our hotel clean and suitable for your visit to New York. It's great to know that our convenient location provided you with access to all your desired areas and amenities. We take pride in maintaining cleanliness throughout our rooms, lobby, and common areas, and we're pleased to hear that you noticed. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future!

Hi hobb3s, Thank you so much for your loyalty and for taking the time to share your feedback with us. We're thrilled to hear that you've enjoyed your stays at Best Western Premier State and that you're considering returning in the future. We appreciate your insights into maximizing space in our compact Manhattan rooms. It's great to hear that unpacking and utilizing the drawers made your stay more comfortable and convenient. We're delighted that you found our beds comfy, our staff great, and our location excellent for exploring Manhattan, especially with nearby MTA stations and dining options. Thank you for recommending us and for highlighting our efforts to provide a peaceful stay without noise disturbances. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit to New York City!

Dear malina D.S. Thank you for sharing your feedback. We apologize for any inconvenience caused by the room size and parking situation. While we do not have our own parking facility, we understand that the associated garage's fee can be a concern. Your comments are valuable to us, and we will look into ways to better inform our guests about parking options. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

Dear bscamargo, The situation with the shower flooding your room is unacceptable, and we regret that we were unable to provide a prompt solution or an alternative room. Additionally, the condition of the bed and the quality of the breakfast you received are far below our standards. We take your concerns seriously and are addressing these issues with our maintenance and housekeeping teams to ensure they do not happen again. Your feedback regarding the breakfast will also be reviewed with our food and beverage team to improve our offerings. Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the future.

Hi AndreaEOwens, Thank you so much for your kind review. We are happy to hear that you enjoyed our rooms and appreciated our fantastic Nomad location. Your compliments about our excellent and friendly staff mean a lot to us. We are thrilled to know that you would definitely stay with us again. We look forward to welcoming you back on your next visit and providing you with another exceptional experience.

Hi Kyalin, Thank you so much for your wonderful feedback. We're happy to hear that your experience at our hotel exceeded your expectations, especially in comparison to your previous stay. It's great to know that you found our location, room, and rates to be perfect. Providing an exceptional experience for our guests is our top priority, and your kind words are truly appreciated. We hope to have the pleasure of welcoming you back for another perfect stay soon!

Hi CKP182000, Thank you for your wonderful review. We're happy that you enjoyed our convenient location, well-kept property, and modern, updated rooms. It's great to hear that you appreciated the complimentary toiletries and found them to smell amazing. Our staff takes pride in providing excellent service, and your kind words mean a lot to us. We look forward to welcoming you back for another fantastic stay.

We're delighted to hear about your exceptional experience with our service staff! Providing top-notch service is always our priority, regardless of price point. Your compliments for Shriya, Christina, and Daniel will be shared with the team. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

We are glad to hear you enjoyed our central Manhattan location and found our staff welcoming. We appreciate your feedback on our clean rooms. For guests requiring more spacious accommodations, we recommend exploring our upgraded room categories for additional comfort during future stays. Thank you for choosing to stay with us, and we hope to welcome you back soon.

Hi Noelled177, Thank you so much for your kind review and for choosing to stay with us twice. We're delighted to hear that you appreciate how we utilize the space to ensure cleanliness and comfort. It's wonderful to know that our service, helpful staff, and little touches like lemon water and reasonably priced coffee made your stay enjoyable. We're also glad you found our location convenient for exploring the city. We look forward to welcoming you back on your next visit to NYC!

Hi Iris G, Thank you for your glowing review! We're happy to hear that despite the size of the room, you found it equipped with everything you needed for a comfortable stay. It's especially heartwarming to know that our wonderful and cheerful staff left such a positive impression on you with their warm greetings. We're glad that our location was convenient for your needs, making it easy to access the attractions you wanted to see either by foot or by train. Your safety and peace of mind are of utmost importance to us, so we're delighted to hear that you felt safe both within our hotel and in the surrounding area. Thank you for recommending us! We hope to welcome you back again soon for another enjoyable stay.

Hi nyemab2024, Thank you for your glowing review. We're happy to hear that you enjoyed your stay with us and that you found our room clean and secure. Providing a safe and comfortable environment for our guests is always our priority, and we're glad you appreciated our security measures. Christina will be delighted to hear that her helpfulness made a positive impact on your stay. We're pleased that we could accommodate your early check-in request and that you had a memorable experience with us. We look forward to welcoming you back on your next visit!

Hi michelleya, Thank you for taking the time to share your experience. We're glad to hear that you had such a positive experience during your stay at our Best Western! It's wonderful to know that we exceeded your expectations in every aspect. Providing excellent service and accommodations is our top priority, and we're thrilled that we could make your stay memorable. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon!

Hi Robert V, Thank you so much for your wonderful review. We are thrilled to hear that you had such a positive experience during your stay with us. It's fantastic to know that you found our hotel to be of top quality, with outstanding service. We take great pride in providing our guests with a comfortable and enjoyable experience, and we are delighted that we could exceed your expectations. We appreciate your kind words about our convenient location in mid-town, close to Penn Station, Times Square, and Grand Central Station. It's great to know that our proximity to subway and PATH train access points added to the convenience of your stay. We are honored that you chose to stay with us for your first visit and are thrilled to hear that it won't be your last. We can't wait to welcome you back for another fantastic stay!

Hi Oleg O, Thank you for sharing your feedback about your recent stay with us. We appreciate your insights and take your comments seriously as we strive to continuously improve our guest experience. We're glad to hear that you found your room clean and that you were satisfied with the quality of the mattress, sheets, and towels. However, we apologize if you felt that the hotel could have been more luxurious, especially considering its location near popular attractions like the Empire State Building and Times Square. Your feedback regarding the availability of toiletries and the ambiance of the entrance hall is duly noted, and we will certainly take this into consideration as we continue to enhance our offerings and amenities. We are committed to providing our guests with a comfortable and enjoyable stay, and we regret if we fell short of your expectations in any way. We appreciate your patronage and hope to have the opportunity to welcome you back in the future to provide you with an improved experience.

Hi 138yacineb, Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our hotel to be very nice, clean, and conveniently located for your city trip. It's fantastic to know that you enjoyed our well-appointed rooms and that our receptionists, especially Khaoula, provided exceptional service that made your stay extremely pleasant. We're delighted to have been able to facilitate your stay, especially with your baby in tow. Your kind words mean the world to us, and we'll be sure to pass along your thanks to Khaoula and the rest of our team. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Hi Odyssey25467175997, Thank you for choosing to stay with us and for taking the time to share your detailed feedback! We're delighted to hear that our hotel met your expectations and provided you with a comfortable and convenient experience during your quick stay in Manhattan. As a Best Western Gold Member, we appreciate your loyalty, and we're thrilled that you found our rooms clean, spacious, and equipped with everything you needed, including a view of the Empire State Building. It's wonderful to know that our front desk staff were able to enhance your stay with their friendliness and helpfulness, and we're glad you enjoyed the welcome bag provided to you as a member. Our prime location indeed offers easy access to many attractions and landmarks, and we're pleased that you found it convenient for exploring the city. Ensuring the safety and security of our guests is paramount, and we're glad you felt comfortable and safe throughout your stay. Additionally, we're pleased that you found our hotel to be quiet, providing you with a peaceful night's sleep in the bustling city. Thank you for highlighting the nearby dining options and the safety of our neighborhood. We hope to have the pleasure of welcoming you back for another enjoyable stay whenever your travels bring you to New York City!

Hi tidesM, Thank you for taking the time to share your experience! We're delighted to hear that you had a great stay with us and that our front desk staff left a positive impression with their friendliness. Providing a clean and comfortable environment for our guests is our priority, and we're glad that you found our hotel to be up to your standards. While we don't offer breakfast on-site, we're happy to hear that you were able to explore the variety of options available in the surrounding area. We hope to have the pleasure of welcoming you back for another excellent stay in the future!

Hi traveler2275, We are delighted to hear that you had an enjoyable week-long stay with us. It's great to know that you found our hotel rooms spacious, modern, and impeccably clean. We're glad that the inclusion of a fridge in some rooms added convenience to your stay. We take pride in providing a quiet and comfortable atmosphere for our guests, and we're pleased that our sound isolation exceeded your expectations. We appreciate your kind words about our customer service. Ensuring that our guests feel valued and cared for is our top priority, and we're thrilled that our staff made a positive impression during your stay. We apologize for any inconvenience caused by the sound of doors closing and will certainly look into ways to address this issue for a more peaceful experience for all guests. Regarding our amenities, we continually evaluate our offerings to ensure we are providing the best services and facilities for our guests. Once again, thank you for choosing our hotel, and we look forward to welcoming you back on your next visit to New York City.

Dear TheNOmadScotsman, Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced due to noise disturbances and for any shortcomings in our initial response. We're glad to hear that you found our location convenient and our rooms spacious and clean. However, we deeply regret that your stay was marred by noise issues. Please accept our apologies for the discomfort caused, especially on your first night. We appreciate you bringing this matter to our attention, and we understand the importance of providing a peaceful environment for our guests. We apologize for any miscommunication or dismissive attitude from our manager during your initial interaction. Rest assured that we take your feedback seriously and will use it constructively to improve our services. We're pleased that you found the 15th-floor room more suitable for a comfortable stay on your last two nights, and we're grateful for your kind words about our reception staff. Your comments are truly valuable to us as we strive to enhance our guests' experience. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.

HI Q8749NSlindab, We're thrilled to hear that you had a fantastic stay with us and that Khaoula made such a positive impression on your experience. Our team works hard to ensure that each guest feels welcome and well taken care of, and we're delighted that Khaoula's hospitality stood out to you. It's wonderful to hear that she was helpful, friendly, kind, and knowledgeable throughout your stay. We'll be sure to pass along your kind words to her, as she truly is an asset to our team. Providing personalized service and creating a welcoming atmosphere is what we strive for, and we're pleased that Khaoula exceeded your expectations in this regard. Thank you for choosing to stay with us, and for recognizing Khaoula's exceptional service. We look forward to welcoming you back for another fantastic stay in the future!

Hi timaY5788PN, Thank you for your wonderful review! We're thrilled to hear that Khaoula made such a positive impression on your stay. Providing a warm and welcoming experience for our guests is always our top priority, and we're delighted that she went above and beyond to make you feel at home. It's great to know that you enjoyed our convenient location with attractions within walking distance. We're also pleased to hear that you found your room to be nice, clean, and modern. Your feedback is truly appreciated, and we will be sure to pass along your kind words to Khaoula and the rest of our team. We hope to welcome you back again soon for another memorable stay!

Hi arrynz2024, Thank you for taking the time to share your positive experience and for highlighting our perfect location and friendly, helpful reception team. It's wonderful to hear that Khaoula went above and beyond to assist you with connecting to the shuttle service and resolving any issues with your airport transfer booking. We will be sure to pass along your special thanks and appreciation to Khaoula for her outstanding service. Guest satisfaction is our top priority, and we're delighted that our staff assistance contributed to making your stay enjoyable and stress-free. Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future for another great experience!

Hi BCShel, Thank you so much for taking the time to share your wonderful experience at the BW Empire! We're thrilled to hear that you had an excellent stay and that our team could contribute to making your time in NYC memorable. Providing exceptional service and ensuring our guests feel well taken care of is our top priority, so it's fantastic to hear that our staff were accommodating throughout your stay. It's our pleasure to go above and beyond to ensure our guests have an enjoyable experience, even during special events like the Super Bowl. Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back for another excellent stay whenever your travels bring you to NYC again. Thank you for choosing to stay with us!

Hi Max R, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room to be clean and equipped with modern facilities, despite its size. Ensuring a comfortable and hygienic environment for our guests is of utmost importance to us. We're delighted that you appreciated the amenities available in the breakfast area, including the fresh drinking water and the option to sit at a table during the day. Providing convenience and comfort to our guests throughout their stay is something we strive for. We're especially grateful for your kind words about our receptionist staff, Khaoula and Christina. They are truly valued members of our team, and we're thrilled to hear that they were helpful, friendly, and professional during your interactions with them. We'll be sure to pass along your compliments to them. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Hi GoPlaces426872780, Thank you for sharing your fantastic experience with us! We're thrilled to hear that your stay was superb in every aspect. Efficient and courteous service is our top priority, so we're delighted that your check-in process was quick and pleasant. It's also wonderful to know that you found our elevators clean, well-maintained, and speedy, contributing to your overall comfort during your stay. We're glad that you found your room to be exceptionally clean, spacious, and comfortable, even by New York City standards. Providing a cozy and inviting environment is important to us, and we're delighted that you enjoyed our accommodations and amenities, including the well-appointed bathroom. Our team takes great pride in providing friendly and attentive service, so we're thrilled that you found our staff to be super friendly at all times. We'll be sure to pass along your kind words to our team members. We understand that breakfast options are important to many guests, and while we don't offer a complimentary breakfast, we're pleased that you found our coffee shop and breakfast offerings to your satisfaction. We agree that with so many dining options in the city, guests have the opportunity to explore and experience a variety of culinary delights. We're also glad that our location, just outside the hustle and bustle of Times Square, provided you with a peaceful retreat while still being conveniently close to all the attractions. Additionally, we appreciate you mentioning the nearby parking garage for the convenience of our guests. Thank you for recommending us, and we look forward to welcoming you back on your next visit to New York City.

Hi Mr_Luke_CH, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our hotel's convenient location near iconic landmarks such as the Empire State Building, subway stations, and 5th Avenue added to the enjoyment of your stay. It's wonderful to know that you appreciated the cleanliness of your room and the stunning view from the 17th floor overlooking the Empire State Building. We're especially grateful for your kind words about our reception team, particularly Christina. We'll be sure to pass along your compliments to her and the rest of our staff. Providing exceptional service with a friendly and helpful attitude is at the core of what we do, and it's rewarding to see that reflected in your feedback. While we don't offer breakfast onsite, we're glad you found a nearby café to enjoy a taste of NYC-style breakfast. Exploring the local culinary scene is part of the experience, and we're pleased you were able to find something to your liking. Thank you for choosing to stay with us, and we would be delighted to welcome you back whenever your travels bring you to New York City again.

Hi BostonJG, Thank you for sharing your feedback with us! We're thrilled to hear that you found our hotel's location convenient for your travels around the area. Providing easy access to nearby attractions and amenities is something we strive for, and we're glad to hear that Lyft was a convenient option for you. It's fantastic to know that you had a positive experience with our staff and found them to be very helpful. Ensuring our guests feel welcome and supported throughout their stay is a top priority for us. We're delighted that you found our hotel to be a great value for your money. We aim to provide excellent service and amenities at a reasonable price, and we're glad to hear that we succeeded in meeting your expectations. We're excited to welcome you and your kids back soon!

Dear 925JohnF925, We are deeply sorry to hear about the inconvenience and frustration you experienced during your recent stay with us. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We understand the importance of transparency and clarity in pricing, and we regret any miscommunication that occurred. We will work diligently to ensure that such issues are addressed promptly and that our guests have a seamless check-in experience. We also regret any difficulties you encountered while attempting to resolve this matter with Super.com. While we are unable to control the policies of third-party booking platforms, we will certainly follow up with them to ensure that any promises made are honored and that our guests are provided with accurate information regarding pricing and fees. Rest assured, we are committed to transparency and honesty in our pricing practices, and we will continue to strive to provide our guests with a clear understanding of all associated costs. However, we are glad to hear that you found our rooms comfortable and location to be convenient. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.

Hi Inspiration717365, Thank you for taking the time to share your positive experience with us! Our team strives to provide exceptional service, and we're delighted that you found our front desk staff welcoming and accommodating. It's great to hear that we were able to upgrade you to a larger room to accommodate your group and luggage. We're glad you enjoyed the modern and spacious design of the room, and we're pleased to know that you found it to be a great value for your stay. We're thrilled that our central location was convenient for exploring the city, with easy access to public transportation and a variety of dining options nearby. We're honored that you're planning to return, and we look forward to welcoming you back for another fantastic stay! Thank you again for choosing to stay with us, and we can't wait to host you again soon!

Hi woodles2001, Thank you so much for sharing your experience of your recent stay with us! We're thrilled to hear that you, your partner, and your son enjoyed your time at our hotel. We're glad to know that our smaller size provided a more tranquil atmosphere for your stay, and that you found our reception staff to be friendly and accommodating. It's wonderful to hear that you appreciated the cleanliness of our hotel and that you were able to check in early without any hassle. We're pleased to hear that you found your room comfortable and well-equipped with amenities such as the iron, ironing board, hairdryer, and tea/coffee facilities. We apologize for the absence of a fridge in your room, and we'll certainly consider this suggestion for future improvements. Although you didn't use our café, we hope you'll have the opportunity to do so during a future visit. We're glad you found our location convenient, with easy access to 5th Avenue and Times Square while still providing a quieter environment. We appreciate your feedback and hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future!

Hi Flyer789461, Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you had a great stay and that you found our room quiet, spacious, and comfortable and enjoyed the amenities provided. We're pleased that our location was convenient for you and that you enjoyed the welcoming and friendly service provided by our staff. Providing a warm and hospitable environment for our guests is our top priority, and we're delighted that our team members made you feel welcome throughout your stay. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back again soon!

Hi MrsJAtlanta, Thank you for taking the time to share your positive experience with us! It's fantastic to know that our hotel's location was convenient for your meetings and for catching a Broadway show. We're glad you found our service to be great and that you had a comfortable sleep during your stay. We also appreciate your kind words about our friendly staff. Providing excellent service and assistance to our guests is our top priority, and we're delighted that our team members were able to meet your needs and leave a positive impression. Thank you for the reminder about scanning the key card in the elevator – it's a helpful tip for our future guests! We're grateful for your patronage, and we hope to have the pleasure of welcoming you back again soon!

Hi Storyteller299911, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff. We look forward to seeing you again.

Hi 477shitleyh, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our hotel, comfortable bed, friendly staff, and the breakfast. We are glad you enjoy staying with us and we hope to see you again.

Hi K3576KPgabby, Thank you so much for your kind words. I'm so pleased that you found us a clean and quiet place to stay and that our location, amenities and hospitality were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!

Dear stevemks, Thank you for providing us with feedback from your recent stay. It's great to hear that you found us clean, however, I do regret that you experienced several shortcomings during your stay, especially with the condition of your room and amenities. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.

Hi RathneshS68, Thank you so much for your kind words. I'm so pleased that you found us a spacious and pleasant place to stay and that our location and hospitality were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff especially Arsheen and Jay. We look forward to seeing you again.

Hi ds830, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Sheen. We look forward to seeing you again.

Hi nicolasZ3998YZ, Thank you so much for your kind words. I'm so pleased that you found us a convenient and pleasant place to stay and that our location and services were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you. Thank you for your recommendation and we can't wait to see you again!

Hi 608anupamm, Thank you so much for your kind words. I'm so pleased that you found us a clean and comfortable place to stay and that our location and services were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

mgb1998, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. At all times we will provide an efficient, friendly and helpful service to all our customers. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

Hi mznea313, Thank you so much for your kind words. I'm so pleased that you found us a convenient and pleasant place to stay and that our location and services were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Hi 575valeriog, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, great amenities, great staff, and the hospitality. We are glad you enjoy staying with us. We will share your kind words with our staff especially Afsheen and Jay and we hope to see you again.

Hi Danielle506, Thank you for taking the time to share your review and experience. We are glad you liked your clean and comfortable accommodations, and we appreciate you mentioning our friendly and welcoming staff especially Khaoula. We value your compliments about where we are excelling, as well as your feedback regarding things we need. It was our pleasure hosting you, and we look forward to seeing you soon.

Hi 628maurop, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Jay and Khaoula. We look forward to seeing you again.

Hi Travelinclination. Thank you for taking the time to share your review and experience. We are glad to know you found the location of our hotel convenient, your kind words to our staff, and enjoyed our hotel's amenities provided. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Hi 859spencerc, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Khaoula. We look forward to seeing you again.

Hi Vacation66335867600, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests better. We look forward to welcoming you again soon!

Hi H524FNdank, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests and our convenient location. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff, especially Christina and Khaoula. We look forward to seeing you again.

HI Tatya K, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast, great amenities, convenient location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Hi 212lawrencem, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean,convenient, and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!

Hi andreamR8914JY, Thank you for taking the time to share your review and experience. We are glad you liked your comfortable accommodations, and we appreciate you mentioning our friendly and helpful staff, especially Khalid, Khaoula, Afsheen, and Christina. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Hi 13shandad, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We will share your comments with our staff, especially Khaoula. We look forward to seeing you again.

Hi Firenze750411, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our hotel, comfortable bed, bathroom, breakfasr, friendly staff especially Afsheen and Jay, and the hospitality. We are glad you enjoy staying with us and we hope to see you again.

Hi kbO3436CY, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast, convenient location and we were able to meet your expectations of quality service in our hotel. We can't begin to tell you how much we appreciate your review. We will share your kind words with our staff especially Yasmin and we can't wait to serve you again.

Hi JustAddEggs, Thank you so much for your kind words. I'm so pleased that you found us a clean and convenient place to stay and that our location and breakfast were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Dear Excursion52707924267, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff, especially for Christina and our hotel. We are happy that you had an amazing time and enjoyed the service, cleanliness, comfortable beds, hot shower, and amenities. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

Hi Keith M, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. Thank you for your recommendation and we look forward to welcoming you again soon!

Hi dorusv182, Thank you so much for your kind words. I'm so pleased that you found us a convenient and pleasant place to stay and that our amenities, location, and hospitality were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff especially Khaoula. We look forward to seeing you again.

Hi Nicola L, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, spacious and clean rooms, friendly and welcoming staff, and hospitality. We are glad you enjoy staying with us. Thank you for your recommendation and we hope to see you again.

Hi 756amarar, Thank you so much for your kind words. I'm so pleased that you found us a comfortable and pleasant place to stay and that our location and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Dear AdamBitar, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and location. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Khaloula. We look forward to seeing you again.

Dear JonnyTraveler1889, Thank you for taking the time to share your review and experience. We are glad to know you found the location of our hotel convenient, however, I do regret that you experienced several shortcomings during your stay. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

Hi lukaskHAM, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Your business and your recommendation is very important to us. We will share your comments with our staff especially Khaoula. We look forward to seeing you again.

Hi peterh195330, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, hospitality and breakfast were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Hi khamaris2023, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will share your comments with our staff especially Khaoula. We look forward to seeing you again.

Hi shehlah2023, A big thank you for leaving your five star rating of our hotel. I'm so pleased that you found us a clean and pleasant place to stay and that our breakfast and location were to your liking. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Khoula, Marie, Druhv, Jay and Afsheen. We look forward to seeing you again.

Hi Jordan1873, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff especially Khaoula. We look forward to seeing you again.

Hi Wande24246521391, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff, especially Khaoula. We look forward to seeing you again.

HiandressP8725XU, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our team is always happy to serve you. We will share your kind words with our staff, especially Khaoula and we can't wait to see you again!

Hi N8811EKdustinm, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Khaoula. We look forward to seeing you and your family again.

Hi Emnmnm2, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff Khaoula. We look forward to seeing you and your family again.

Hi israel a, A big thank you for leaving your five star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Khaoula, Jay, and Afsheen. We look forward to seeing you and your family again.

Hi Josh2729, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities, service, and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!

Dear shakemyhead2022, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was awesome, however, I do regret that you experienced several shortcomings during your stay especially with the parking and the condition of your room. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

Hi I7049CBjosephc, A big thank you for leaving your five-star rating of our hotel. I'm so pleased that you found us a clean and pleasant place to stay and that our location and hospitality were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We will share your comments with our staff, especially Khaoula. We look forward to seeing you and your family again.

Hi enabreaux, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and our convenient location. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

HI SanoushkaFrenchie, Thank you so much for your kind words. I'm so pleased that you found us a convenient and pleasant place to stay and that our location and hospitality were to your liking. n soon. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We will share your comments with our staff, especially Khaoula. We look forward to seeing you and your family again.

Hi SJS937, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our hotel, comfortable bed and pillows, clean rooms, and to our friendly staff. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

Hi A9415TEstephanies, Thank you so much for your kind words. I'm so pleased that you found us a clean and comfortable place to stay and that our services and hospitality were to your liking. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff, especially Lola. We look forward to seeing you and your family again.

Hi Pam H, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Hi V3441UKpaulg, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and our convenient location. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Hi KarenH3116, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your great words to our staff, especially with Khaoula and Lola. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Premier Empire State Hotel.

Hi islingtonquatro, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Hi Cgarza112192, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, hospitality, amenities and we were able to meet your expectations of quality service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

HicmarthabG6556CM, Thank you for always choosing to stay with us and for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Hicandersb2022, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and our convenient location. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Hi 665fredrickr, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, clean rooms, friendly staff, and breakfast. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Premier Empire State Hotel

Hi jesperzac, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Hi SuperEDSTO, Thank you for taking the time to share your review and experience. We are glad to know you found the location of our hotel convenient and enjoyed our services provided. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Hi gratiennicolas, Thank you for taking the time to share your review and experience. We are glad to know you found the location of our hotel convenient and the cleanliness. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Hi Juan F, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location and we were able to meet your expectations of quality service in our hotel. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Hi 385adrianed, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Hi DaniloCa1969, Thank you for taking the time to send your inquiry here. Our Team has been alerted but it would be best to contact the hotel directly at 1(800) 528-1238. Thank you and we look forward to seeing you here.

Dear rowandg, Thank you for your valued and motivating feedback and leaving a 5 Star Review. Our team works hard to the best of our ability to ensure we satisfy your everyday needs and we are pleased to know we succeed in doing so. We will share your kind words with the staff. Please come again to see us soon!

Hi valencialuis92, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. We will share your awesome review with our staff, especially with Mary and we're all looking forward to your next visit!

Dear778bayen, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. We will share your awesome review to our staff especially with Khaoula and we look forward to your next visit.

Hi mathan_thava, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, breakfast, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

Hi Fleges0425, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and enjoyed the amenities provided, however, I do regret that you experienced several shortcomings during your stay, especially with the parking. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

Hi russellk798, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Hi akulk001, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. We greatly appreciate the time you've taken to rate our hotel. We will share your awesome review to our staff especially with Jay and we look forward to your next visit.

Thank you 569jacobj, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

Hi margaretwA5968NT, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Hello, We are glad that you got to take advantage of our convenient location. However, I cannot emphasize enough how much I apologize for the comments that you heard as these are not acceptable standards. Thank you for bringing this to our attention. Do not hesitate to give me a call to discuss this experience that you had. Please call the hotel at 212-576-9000 and ask for the general manager. Mustafa Syed General Manager

Hello, Nick. My name is Mustafah Syed and I am the General Manager of the BW Premier Empire State Hotel. I sincerely apologize for what you experienced at our hotel. We aim to provide exceptional service to our guests, and this is not typical of our expected customer experience at BW Premier Empire State hotel. My team did the best they could with their limited access to resources for a matter such as this, and we certainly would like to discuss this with you. Please call the hotel at 212-576-9000 and ask for the general manager. We want to do everything possible to make this right and investigate further with you.

Hi Claudiu, We are so happy to hear that you had a great experience at our location. We strive to provide the best customer service to our guests through our training – Lola will be excited to hear about your comment. We look forward to seeing you on your next visit to NYC. Mustafa Syed General Manager

Hello, It sounds like you got to experience the dedicated honesty of our staff – our goal is to give everyone a great experience at our hotel within our established levels of safety. We are also glad that Lola was able to provide great customer service to you, as well as accommodate your requests as needed. Thank you for your stay! Mustafa Syed General Manager

Hello, Paulabatton. I am the General Manager of the Best Western Premier Empire State and would like to apologize for the negative experience during your stay. With our location recently opening, we have been adding finishing touches to Best Western Empire State as construction has prolonged. The pandemic has also put us in a unique situation as we would love to open our Cocktail Lounge to the public. We strive to provide the best stay for those visiting our community and will be sure to address the concerns you have brought to our attention. Thank you for your time and review. We hope you may reconsider us in the future as we would like to transform your stay into a positive experience.

Hi TMonoceros. So sorry your plans fell through but so happy you chose to stay with us. Our location has a reputation of courteous staff. We hope you had the opportunity to explore the attractions nearby, and if not, we hope you have the chance next time you stay in NYC!

Hi Shusterz. Thank you for your lovely review about your stay at our new hotel, Best Western Empire State. Our staff is very kind and enjoy welcoming new people visiting our city, as we try to make the whole experience worthwhile. Our favorite aspect about this new location is the ease for our guests to tour the city. The best thing we can give is a comfortable and clean room to relax after a day of exploration!

Hello Jonathon316. We are ecstatic that you got to tour our beautiful city and visit some attractions nearby. We pride ourselves on experiences when guests visit. That includes finding the Lowest Rate Guaranteed when you book with Best Western. We hope you loved seeing New York and look forward to your stay once again.

Hi Road04823256837. We are very pleased to hear you enjoyed your stay at our new hotel Best Western Empire State. One of our featured amenities is express check-in. Our staff tries to be very efficient once you arrive. We, of course, want to make your stay perfect after a long journey. We can't wait to have you again in the future and hope you got a chance to enjoy our other amenities.