Best Western Premier Empire State Hotel, New York

Khaoula was the most amazing concierge and hostess. Great communication, even better customer service! Seriously, great experience. From check-in to check out to keeping my jacket safe… Thanks Khaoula :)

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi N8811EKdustinm, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Khaoula. We look forward to seeing you and your family again.

A truly delightful, no nonsense,clean hotel . The rooms clean and just the right size for those who visit the city. The staff was excellent. Khaoula and the other front desk staff were extremely helpful, kind,fun, and efficient. Made for a worry free stay. And did I mention the lusciously comfortable beds?! Thank you

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Emnmnm2, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff Khaoula. We look forward to seeing you and your family again.

I would like to tell all visitors in Manhattan who r looking for a real special nice warm welcoming high standard beautiful hotel pls pls listen to me and try out this hotel first and u will not regret , because they r blessed with the super very most top top best professional educated kind good-hearted staff that u have never met in any other hotel in the city , and i must pint point the 3 very very very top most blessed staff members by their names and they r ''''''''KHAOULA ''''''' JAY ''''''' AFSHEEN ''''''' those 3 r real walking angles and they will make SURE that u will always want to come back to this wonderful stay like i do . May God bless u all with happy holidays and a very happy upcoming new years . Israel Apter . Colorado .

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi israel a, A big thank you for leaving your five star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Khaoula, Jay, and Afsheen. We look forward to seeing you and your family again.

My stay at the Best Western Premier Empire State was absolutely wonderful and made travelling around the heart of Midtown Manhattan so much easier than I had previously thought. What was especially impressive about this hotel was that it is in a safe, relatively quiet location with perfectly clean rooms and generous amenities. One aspect of our stay which we found to be particularly impressive was the completely free coffee, tea and water. This might sound fairly insignificant, although having visited a number of other New York hotels with friends, it is surprising how rare it is to find such amenities free of charge. This is excellent for morning coffee as well as allowing you to fill up a water bottle for the day - in the process saving you a fair amount of money. The location is sublime, with Central Park, Fifth Avenue, Times Square and the Empire State Building within good walking distance. There are also plenty of shops around, including the likes of CVS, Walgreens and other convenience stores - useful if you need any necessities. You really do get an excellent value for money here and I must say I am very pleased with the service we received. The single BEST aspect of this hotel is the staff, though. They were very friendly when we arrived and was always helpful when we spoke with her. Some of the staff I did not get the names of but they were all kind, courteous and professional. The hidden gem of this hotel is definitely Khaoula - an absolutely phenomenonal member of staff. She always greeted us with an unparalleled enthusiasm and warm, beaming smile, which made us feel very much at home. Also, (not taking anything away from the other staff) Khaoula is an extremely hard worker who, is always doing her best to cheer up every guest. I am not exaggerating when I say that she might just be one of the best in her profession. What a beautiful person! Like I said, I think everyone working at that hotel deserves high praise. If you are thinking about staying here (and I spent an age trying to decide where) then in my experience this is the place. Absolutely brilliant.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Josh2729, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities, service, and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!

I would Never Recommend this hotel especially if you are coming from out town. They DO NOT ACCOMMODATE PARKING for their GUESTS at ALL. You have to pay for parking $80 a day plus if you wanted to drive out and site see you MUST PAY another fee of $80 and you must be back by 12midnight or you would have to look for somewhere else to park your vehicle. The staff was AWESOME however the EXECUTIVE KING ROOM with MINI FRIDGE is EXTREMELY SMALL REALLY SMALL

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Dear shakemyhead2022, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was awesome, however, I do regret that you experienced several shortcomings during your stay especially with the parking and the condition of your room. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

Aside from this hotels' cleanliness and convenient location! It's refreshing to have met Khaoula; from providing unmatched professionalism, a warm smile coupled with effortless five star hospitality. Having that experience, I rave five star quality in my opinion. Thx for making me feel at home!!

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi I7049CBjosephc, A big thank you for leaving your five-star rating of our hotel. I'm so pleased that you found us a clean and pleasant place to stay and that our location and hospitality were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We will share your comments with our staff, especially Khaoula. We look forward to seeing you and your family again.

The front desk employees were amazing when checking in and out. The area was very quiet at night and the views were amazing. I would definitely stay here again. 'Easy to walk to from the subway and it was a great location from all the locations we wanted to see.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi enabreaux, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and our convenient location. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Honestly the receptionist. Was so helpful and sweet she helped me on several occasions i stay here a lot because of her. Has been nothing but a pleasure honestly . I thought she was management with how she handled the situation. Thank you Khaoula! I will be looking forward to seeing you everytime when i stay in Manhattan.

Khaoula, at the front desk, gave us the best customer service that even 5 stars hôtels doesn't give. Please give this girl a raise, she deserves it ! She was genuinely smiling all the time we were passing by and was very helpful with all our requests. I would definitely recommend this hotel not only for Khaoula but also because it is very well located: walking distance from great rooftops, restaurants and grocery stores. The room has a decent size, the bed was very comfy and the Wi-Fi was fast. Thank you, I would definitely come back again!

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
HI SanoushkaFrenchie, Thank you so much for your kind words. I'm so pleased that you found us a convenient and pleasant place to stay and that our location and hospitality were to your liking. n soon. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We will share your comments with our staff, especially Khaoula. We look forward to seeing you and your family again.

We found this hotel to be very clean and at a reasonable price for NYC. The beds and pillows were comfortable and the room size was adequate for 2 people. We did not notice outside noise once we were in our room. The front desk was very helpful.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi SJS937, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our hotel, comfortable bed and pillows, clean rooms, and to our friendly staff. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

It was a very nice hotel: clean, fine beds and nearby all sights. The hotelemployees were very kind and helpfull! Especially Lola who helped us print our boarding cards the night before leaving. We were very satisfied!

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi A9415TEstephanies, Thank you so much for your kind words. I'm so pleased that you found us a clean and comfortable place to stay and that our services and hospitality were to your liking. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff, especially Lola. We look forward to seeing you and your family again.

Stayed at the Best Western Empire State Hotel. The hotel was exceptionally clean and the room was bigger than you would expect in New York. We felt safe at all times. The hotel is about a year old so it is pretty updated. Coffee pot in the room which is a big plus for me. The hotel staff went out of their way to help with transportation questions and the best way to get where we were going. It is right by Korean town and had some good food out the door and down the block. I would stay there again.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Pam H, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Khaoula was extremely helpful during a time crunch on a business trip a few weeks ago. Also, the hotel is well located, has a good feel to it and creates and overall excellent travel experience. Really happy that I chose this hotel!!

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi V3441UKpaulg, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and our convenient location. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Shout out to the staff, Khaoula and Lola welcomed us every time we entered the lobby and wished us well as we went out sightseeing. Very personal which I never experienced before. The hotel was very clean and the location was very close to the subway and the Empire State Bldg, times square a couple of blocks away. I highly recommend this hotel. We were very comfortable. I would stay here anytime again.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi KarenH3116, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your great words to our staff, especially with Khaoula and Lola. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Premier Empire State Hotel.

I wasn't expecting a lot from a budget hotel and was ready for a disappointing experience. However, I was very pleasantly surprised by a number of factors. From the start, I was impressed with the level of friendliness by the reception. They were warm and very helpful. Then my room was perfectly formed, having all the key attributes such as a lovely big and comfortable bed, nice soft sheets, space for my suitcase, a nice open closet, coffee and tea, ironing board and iron. The room seemed to be designed very well. The bathroom was lovely with white marble. Importantly, the room was very clean and crisp!

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi islingtonquatro, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

My husband and I were thankful to have a place to stay that was walkable to and from our business meetings and conference that we were in town for. Every night was restful and enjoyable with the excellent, friendly staff and refreshing water station and hot tea/coffee station to come back to. We definitely aim to stay here again on our next NYC trip.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Cgarza112192, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, hospitality, amenities and we were able to meet your expectations of quality service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

I stay at this hotel every month here for work and what I like is that the rooms are always clean and the staff are awesome by being very helpful and friendly. I will continue to use this hotel since it's very good and convenient to everything.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
HicmarthabG6556CM, Thank you for always choosing to stay with us and for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Perfect location at midtown. Nice rooms which are well designed and not too small. Walking distance from Pen Station. Close to the subway. The staff is service minded and nice. Gonna book this hotel even next time when we are supposed to visit Manhattan.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hicandersb2022, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and our convenient location. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Excellent service from start to end. Rooms were clean and have enough space. They have all American breakfast! Great location, close to all attractions and subway stations. I Highly recommend this hotel.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi 665fredrickr, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, clean rooms, friendly staff, and breakfast. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Premier Empire State Hotel

No frills hotel which possibly influences my judgement as I may be too well accustomed. When on a budget, this is the perfect place. We felt very welcome and enjoyed our stay. All staff was very friendly and manager offered late check-our. Would happily return - if on a budget. ;)

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi jesperzac, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

BW Premier Empire State is in a great location (East 30th between Madison & 5th). Easy to get a cab or take a bus or the subway. Breakfast seemed to be included with our stay - we took advantage once but had other plans for the other mornings. Room we stayed in was very decent. But be prepared for very thin walls! If the guests in the room next to yours are loud or like to party from 12-4 AM, well then, you won't get much sleep! You have to request housekeeping during your stay. We were there for 3 nights and didn't require housekeeping. Likely would have if we stayed longer. I would consider staying here again but I'd be concerned about noisy neighbours.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi SuperEDSTO, Thank you for taking the time to share your review and experience. We are glad to know you found the location of our hotel convenient and enjoyed our services provided. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Very good location of the hotel. Rooms are cleaned and no noise Small breakfast only Thursday and the week end : was included with the room No view in this hotel No roof top Service in good mais uou need to ask to have a daly cleaning in the room

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi gratiennicolas, Thank you for taking the time to share your review and experience. We are glad to know you found the location of our hotel convenient and the cleanliness. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

After two months of returning from my trip, it's still worth to share my experience as been part of the industry. -Positive: -Location is great and súper central to all main attractions in NYC. -Despite of the location and it's likelihood of been quite noisy, its isolation is quite good ( I stayed in level 11 ) -HUGE COMPLIMENT TO MARY, who is in charge of breakfasts in the hotel! She prepares all food daily and quite fresh and balanced. Yet, her service is amazing! Highly recommended and fully balanced options. To improve: - From my point of view, I would suggest to lock the doors after certain time and just allow access to whoever is guest with the usage of room keys. Although I did not feel insecure at any time, I reckon the city is that active that you can see any sort of characters on the street and it would be worth to protect the property, and of course, guest integrity. I will 100% recommend to stay at Best Western at Empire State!!

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Juan F, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location and we were able to meet your expectations of quality service in our hotel. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Right off of Fifth Avenue and 30th Street. If you like to walk or take public transportation, this is a great location. The hotel was clean and the room was small, but had all that was needed. The front desk staff was wonderful, friendly, and accommodating when I needed to leave my bag before my room was ready so I can get to my planned activities. I may consider staying here in the future.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi 385adrianed, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

hello is it possible to have your email? I would like to know the cost of breakfast not included in the reservation and advise you of two erse reservations. from 22 to 24 and from 24 to 28 August two adults and two children aged 12 and 15 are a diamond select member thank you

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi DaniloCa1969, Thank you for taking the time to send your inquiry here. Our Team has been alerted but it would be best to contact the hotel directly at 1(800) 528-1238. Thank you and we look forward to seeing you here.

This place provides a great service to her customers. After staying here for a week, we decided to stay a couple of days longer. They provided great help to book the extra days. I will be staying there again in November. The manager, Jay Singh, even gave me a discount for my stay in November.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Dear rowandg, Thank you for your valued and motivating feedback and leaving a 5 Star Review. Our team works hard to the best of our ability to ensure we satisfy your everyday needs and we are pleased to know we succeed in doing so. We will share your kind words with the staff. Please come again to see us soon!

Our stay was real comfortable especially when they provided us with hot breakfast . Mary who was in charge of breakfast was real kind and sweet made our mornings great that trickled down to a great day in the city.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi valencialuis92, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. We will share your awesome review with our staff, especially with Mary and we're all looking forward to your next visit!

I enjoyed my stay here . The hotel was very clean , quiet and the staff members were very nice specially the young lady named KHAOULA . She was very pleasant and helpful, she made us not wanna leave that place . Definitely a person this hotel needs to keep !

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Dear778bayen, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. We will share your awesome review to our staff especially with Khaoula and we look forward to your next visit.

The location of the Best Western Premier Empire State Hotel is great as it allows for a healthy walk to Central Park via 5th ave, 6th ave, or Broadway passing several key sights on the way, including the Empire State Building, Bryant Park, Times Square, Rockefeller Center, and the MoMA. The hotel is situated right next to a parking garage and this was super convenient for us to bring our bags in. Abraham provided great service with a smile, which isn't always easy to find in Manhattan. The hotel front desk had friendly staff and permitted early check-in hours before the advertised time. We opted to go for the breakfast buffet, and it was a great decision. One floor below the main they have ample seating allowing for a comfortable breakfast to fuel up before heading out on long walks for the day. The breakfast opened at 7 am and is super convenient to get ready and head downstairs before starting our exploration of the city. We stayed two nights and both days we were treated to a diverse set of items for the hot breakfast. We loved filling our water bottles with ice-cold lemon water before commencing our walk. The rooms are typical Manhattan size, but they've done a fantastic job maximizing counter space with drawers and cupboards to organize items from your luggage. We also had a mini fridge and a discrete safe available in our room. We will certainly stay at this location again when visiting NYC.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi mathan_thava, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, breakfast, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

Hotel room is spacious enough for two adults. Nice king size bed and updated bathroom with excellent water pressure in the shower. Real estate is narrow and tall there. 6 rooms per floor and there are 21 floors. Regarding front desk staff, Tara is awesome and knowledgeable about restaurant recommendations in the area. They also were able to accommodate early check in, which was great. They also offer lemon water in the lobby, which was a nice touch after spending 3 hours at the stadium watching the mets in 85 degree heat. Hallway is narrow, so keep that in mind when packing luggage. Price point is on point! Here comes the ONLY negative review which is not of the hotel, but the parking garage they recommend. Do NOT use Meyers garage on 9 west 35th street!!!!! Hotel clerk said they offer their hotel guests a $42/day parking rate. Upon entering garage, we knew we would be one hour late after the 24 hours and we were told they would charge $20 for that extra hour. So we were expecting to pay $62 for parking. We arrived within the hour after 24 hours like we said we would. And the total was $79. Trying to talk to these people, was like dealing with a mexican cartel. Even though the validation sticker on the back says $42, the “manager” of the garage, says he doesnt offer hotel validation at that price and went on to say that of you come back late after the 24 hours the discount is null and void and you pay the regular rate. So first it was we dont offer validation (and he said this very trashy)..then went on to say well you came back late, the discount is off the table. None of this made any sense. Upon calling the Best Western, the manager Jay tried saying well, do you have a large truck or van? No. We have a Rav4. Small vehicle. And he also said he tells his guests to get there before the 24 hours is up. We were not told this at check in (from the front desk staff.::it was not Jay the manager) AND when we asked at the garage, again, we were told we would get the discount and then pay hourly for each hour after. In the end, if you have a vehicle to park, use any garage but the garage the hotel recommends. They scam people and upon reading reviews of the garage, they play the same scam on other's. You are forced to pay because they have your car and keys.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Fleges0425, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and enjoyed the amenities provided, however, I do regret that you experienced several shortcomings during your stay, especially with the parking. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

This hotel is in a great location. The front desk workers are all fantastic, and very helpful. The rooms are very clean and comfortable. I stayed here on a weekly for business, and I was never let down. Would highly recommend this hotel to anyone visiting New York!

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi russellk798, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

We stayed at Best Western Premier Empire State Hotel earlier this month. The hotel is new (it opened in August 2021). Each floor just has six rooms. The rooms are efficient (typical of Manhattan NY hotel in size) and have all the basic needed amenities. We had booked two rooms. Our rooms were clean and functional. Check in staff led my manager- Jay Singh were very welcoming, accommodative and helpful. They let us check in to one of our rooms at least 4-5 hours before check-in time so that we could store the luggage and even helped us chalk our itinerary for the couple of days based on places that we wanted to see and gave us pointers on subway routes. They also allowed to have a late dinner (after 11:30 pm) in the small lounge area besides the elevators and stored our luggage after we checked out. Overall, we had a pleasant experience during our stay. If you are looking for a new hotel that is reasonably priced and has welcoming staff, Best Western Premier Empire State Hotel, is worth a consideration.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi akulk001, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. We greatly appreciate the time you've taken to rate our hotel. We will share your awesome review to our staff especially with Jay and we look forward to your next visit.

Great economy hotel with floor to ceiling windows in an excellent neighborhood/on a good block. Better hotel than it's sister property on W 37th. Issue with inconsiderate neighbors was dealt with quickly and efficiently by Lola at the front desk (Thank You!). Clean rooms, medium-slow elevators & thin walls. Minimal city noise but hit-or-miss with fellow guests. Breakfast not included, but available, and halfway decent coffee (& tea) 24/7 in lobby. Have stayed twice, anticipate visiting again

We had the great pleasure of staying at the hotel for 10 days. We got a very nice room on floor 16 with a pleasant view to the north. Good beds. Nice cleaning. Very high level of service. The hotel is centrally located, close to everything, but at the same time there is a nice calmness. We would love to stay here again.

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Thank you 569jacobj, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

Hotel is in a great location. There were construction materials outside the hotel entrance, but the inside of the hotel was clean, stylish, and well-organized, and the hotel staff were friendly and courteous. The bedroom and bathroom were clean, well furnished and very comfortable. Our room had a view of the Manhattan skyline, and it was extremely quiet. All in all, an excellent experience!

Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi margaretwA5968NT, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

First of all, I think this is a good hotel for the price if you got the right expectations. I stayed once before this trip, but when I arrived the AC in my room was making a loud noise. Lola at the front desk helped transfer me to another, quieter room. I do not recommend getting a room on the top floor, the views were not good, and the layout was really poor compared to the other rooms.

From the beginning it was an amazing experience, the check in at the front desk with Tara, she was super helpful in everything I needed. The room was in perfect condition, amazing beds and breathtaking views. Not to mention the incredible service in the breakfast area with Mary, she was a sweetheart, kudos to her. 100% recommended if you are planning to stay in Manhattan

Our hotel room, 2 doubles, had laminated floors, which we like! Everyone that worked the front desk was kind and courteous. They had ice water on hand which is great with the heat. The room had everything you need, a little coffee maker, shampoo etc. We did not have breakfast because our schedule would not allow. I would stay her again and again!

The best western is a great family hotel to stay at. On every floor there is only six rooms the rooms are a little small but there is enough room to walk around. The shower tiles mite need to be replaced. The beds are very comfy and clean. the breakfast lady's name is Mary and she is very nice and she crept all the tables nice and clean. the fruit was not the greatest and I think they could of added a couple more choices but everything else was good. thought there is a little of construction work outside but there is no noise so it's not that bad.

Stayed at the hotel for three weeks with my two adult kids. When I started looking for a place to stay in midtown NYC, the hotel would come out as one of the better value hotels. Great that it didn't have as much of the hidden charges of some hotels that come out initially as cheaper on a per night basis, but then are actually way more expensive when you factor in all the extras. For the rate and the fact that this is NYC, room size is okay if you are going to use it primarily as a place to sleep in. Obviously, the space in the room is not what you would get in other hotels in other cities for the rate, but as I said, this is NYC. Any lack of space in the room (especially when you are all still awake and looking to use gadgets, watch tv, etc) is compensated by the living room in the lobby area where you can do some work on a laptop, eat, or simply just hang out if you feel too crowded in the room when you get back from your activities for the day. There is also free cold water, coffee, tea in the lobby. The basement has two computers you can use or print docs from, two extra bathrooms for hotel guests, and a dining area. Double bed is big enough for two adults. No issues with the showers as water pressure was strong throughout our stay and the temperature control was consistent throughout. Our toilet bowl clogged up twice though but the hotel fixed it immediately during both occasions. When we did discover the bathrooms in the basement after a few days in the hotel, we actually used it more for our bathroom needs (especially for no. 2- HA HA), to avoid any further clogging of the bathroom. It was actually better since we essentially had an extra bathroom for the three of us and we didn't have to wait for one another to use the one in our room. There was no refrigerator in our room but I really did not see the need for it as water is readily available in the lobby. I do know that some rooms do have a ref. No gym on the grounds also. No issues with WIFI throughout. Given current COVID restrictions, rooms though across the US don't get daily clean ups. Obviously getting the room fixed up everyday with fresh new towels would be great, but no issues here given that is the world we live in now. Hotel is definitely in a great location as it is walking distance to many of NYC's attractions. If you don't feel like making the 30+ minute walks to certain sites, the hotel is near several subway stations in both the east and west sides. No issues with the staff as all were generally courteous. General Manager was very accommodating and would go out of his way to let guests know of certain updates in the hotel. Some suggestions: 1. It would be good if the guests were informed both verbally and perhaps given a one page print out upon check in of some of the amenities in the hotel. We actually did not know there was a basement with a dining area, two bathrooms, a mini-business center, until a few days into our stay. We made use of the area a lot in our stay. 2. There was an open area beside the living room area of the lobby which I was not sure was open for use or not. I did see some guests use it at least once but one time I asked, the receptionist at that time said she wasn't sure if it was really open due to current COVID restrictions. 3. I personally had no issue with people using the living room to eat since we did so ourselves, but it may be good for the hotel staff to let people know that there is a dining area at the basement. There were times when some groups of guests of 4 or more would have several plates or take out boxes laid out on tables. It might be better if dining, especially big groups, were done at the dining area in the basement or in the outside area (if open) and the living room lobby was more for people to work, have coffee, or just hang out in. Actually, if it is possible, the receptionist or one of the staff could show at least one member of the guests' party upon check in, the different areas of the hotel. 4. The last suggestion would involve the booking of transports for leaving hotel guests. The hotel booked our transport arrangements to JFK Airport. Driver arrived on time and we did make it to JFK in one piece. It would be good practice though if guests are advised even without their asking what the expected price of the service may be. I don't expect it to be the same for all but I believe a general range can be established for some of the more standard drop-offs like JFK, LA Guardia, etc. The guests should also be advised if they will be better of paying in cash or card. While I know it may be beyond the capacity of the hotel, it should be explored if they can make arrangements for a certain pool of drivers to service their needs or ask their guests to rate their drivers they booked as well. The one we got for our ride to JFK was not a particularly good driver. Instead of having his phone on a stand on the dashboard, he had it on his lap. He would constantly look at it for updates I guess which of course is not really a safe way to drive. We also had not yet reached the airport and he was already asking for payment. I asked if I could pay by card and he said yes. Not sure if Lyft or Uber drivers have swipe machines, but might be better to do so since this one didn't have one and he was having problems inputting the payment on his phone. I eventually asked for my card back and just paid him in cash. Still, it would have been good if the hotel advised what the expected charges may be even if I didn't ask and if I would be better off paying in cash or card. And if the latter, what to expect on how card payments would be processed. All in all though, given the cost, the location, and the current facilities, I would recommend the hotel if it is in your budget and you are looking at it primarily as a place to sleep in while in the city and one that is near to many attractions either via walk or subway.

I've never been more happy than I was when Mary the girl at the kitchen helped me at the breakfast hour, the food was delicious, there was plenty of choices and she was extra helpful! Super recommend and i hope there was a service like Mary's in Every hotel

I checked into this hotel in feb 11-15 of 2022 for NYFW and it is Now june... I have been here practically since then with an Occassion two days somewhere else in the city just to vibe with certain parts of town and give my Pocket some healing when I gets a little too pricey just to cleanse the energy for myself however I do stay in Most BW just be loyal to the Family Business... Service has been exceptional since I checked in from day one with Laura who initially checked me in and I have seen her in other properties as well always courteous and professional. I have gotten to feel comfortable in the hotel because I feel welcomed and with a great amount of mutual reciprocity. So it feels like my home away from home I feel at peace when I'm here. The Assistant or the manager (Jay) is Great at his job and he does an outstanding job managing the properties he is affiliated with in which I have lodged in. Very professional and accommodating. Lola is my New Yorker friend!!! she is bubbly and funny and pleasant and goes the extra mile she checks in with them 5mins after check in to make sure all is Great! She prints out maps ready to go, just for guests who may need directions around the area. (Laundry. Grocery. Pizza place, lounge... etc) The night front desk staff are pretty chill and helpful. not much goes on at night except me going down to pick of my food delivery at 4am lol. The housekeeping staff that I have gotten to know are pleasant Nd hardworking. Overall it has been a Great stay *except (when the hotels in the area all of a sudden get really $$$) summer travels" i have been here since Feb and I wouldn't have been here as long I have if it wasnt a Greatstay. And thanks to Everyone who made it worth a whole while. Back to Los Angeles for me! Best regards. Ps. I didnt read this back so if there are any word errors blame "AutoCorrect" lol.

Good location, Excellent staff, very attentive. 24/7 of cold water, coffee, and tea. Good Wi-Fi Comfortable bed and pillows It could be good to have a small refrigerator in the room, especially in summer.

I was extremely satisfied with my stay at the Best Western Premier Empire State Hotel. The hotel manager Jay and his staff were absolutely fantastic. The room was spotless,bed very comfortable,bathroom perfect size. Complimentary coffee and tea in the lobby was great. I have only praise for this hotel. I'm looking forward to returning in a few months. Corey Breier

I lived there for almost of one week recently. Its an amazing location in heart of manhattan with lot of places on either accessible by walk or metro which just 300m away. Another plus point is great staff which is very polite & helpful and always available for any kind help.

We loved this modern and clean hotel. It is so central yet the street it's on is quieter than neighbouring streets. The rooms were lovely, modern and clean. Shower was lovely and hot as you like and spacious. I loved the coffee machine in the room too for first thing in the morning, as well as coffee machines, fresh chilled water and boiled water available in the lobby. There seem to only be 3 rooms on each floor which means the lift was never busy and not much noise from corridors Staff were extremely helpful, polite and friendly. We were there for 6 days at end of May visiting from UK and would definitely stay here again!

This was the cheapest hotel I could find that looked okay so I wasn't sure what to expect, but it was fantastic. It's brand new and the rooms are designed really well. My room looked contemporary, was neat as a pin and extremely comfortable. It's pretty quiet (on a side street) and you're right in the middle of the city so it's easy to head anywhere. Plus the staff was really nice. I loved staying here.

I checked in and the lady behind the counter was fine enough. I went to the room and before that I took some water from the water station next to the elevator. Only a few feet away from where I checked in. I heard the lady say to someone “Transgender on 4th” meaning my floor. I went back and she was totally shocked I was still there. I never spoke to her again. I was not refunded my 100 USD but westpac bank in Australia charged this back. The good is hotel in great location that's it.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hello, We are glad that you got to take advantage of our convenient location. However, I cannot emphasize enough how much I apologize for the comments that you heard as these are not acceptable standards. Thank you for bringing this to our attention. Do not hesitate to give me a call to discuss this experience that you had. Please call the hotel at 212-576-9000 and ask for the general manager. Mustafa Syed General Manager

I have had enough of this hotel. They charged me 101 USD deposit on arrival which is fine. This was deducted from my card. My bank in the UK has also agreed that 101 USD was taken out and paid to the Best Western as per screenshot. Called the hotel who told me that I will be refunded 5-7 days. That's fine. No refund. Called the hotel who advised me to wait to last Friday and still no refund. So I sent an email and no one replied. It's only when I called for a 3rd time Jay the Asst general manager emailed me saying it's released on the 22nd April. To wait. I waited. Then a completely different message it's only an authorisation. I sent proof this was not the case as the money was indeed deducted and paid to Best Western. He sent me a screenshot saying it was refunded but any person can see that the 100 USD has NOT been refunded from his screenshot (Attached) I told him again the money has been refunded and all he has to do is speak to his accounts as he will see a surplus of 101 USD. Did he? Nope. He told me to contact my bank. I have already and the money has been taken. So I ended up the conversation saying I am now taking this further as he obviously has no power in the hotel so I will find someone who can. I have proof. They do not. The moral of this story is that refuse to pay this charge if you can.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hello, Nick. My name is Mustafah Syed and I am the General Manager of the BW Premier Empire State Hotel. I sincerely apologize for what you experienced at our hotel. We aim to provide exceptional service to our guests, and this is not typical of our expected customer experience at BW Premier Empire State hotel. My team did the best they could with their limited access to resources for a matter such as this, and we certainly would like to discuss this with you. Please call the hotel at 212-576-9000 and ask for the general manager. We want to do everything possible to make this right and investigate further with you.

I can really recommend this place. Especially Lola. Lola was the best and super helpful! She made every effort to help with the booking and was very kind. I will come back to this place. Central located and nice spacious rooms. Thanks again Lola!

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Claudiu, We are so happy to hear that you had a great experience at our location. We strive to provide the best customer service to our guests through our training – Lola will be excited to hear about your comment. We look forward to seeing you on your next visit to NYC. Mustafa Syed General Manager

Given the Covid Times we live in, Best Western Empire State is a great hotel to stay in. My room was very clean and comfortable. I appreciate the front desk staff being up front about the housekeeping limitations due to Covid safety, etc. Whenever I needed to have a question answered or a request, it was fulfilled in a short amount of time. When I needed my stay extended on my business the staff was very gracious and supportive in helping me do so. Lola/Lolita was especially great in helping me make new arrangements. She, along with the staff overall were professional and friendly. My housekeeping requests were honored and I look forward to my return. Great location too! Florante G.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hello, It sounds like you got to experience the dedicated honesty of our staff – our goal is to give everyone a great experience at our hotel within our established levels of safety. We are also glad that Lola was able to provide great customer service to you, as well as accommodate your requests as needed. Thank you for your stay! Mustafa Syed General Manager

This is a decent hotel but some things bothered me. Pros: - We arrived early and they let us check in early because there was a room available. - Rooms are quiet and clean. Cons: - The phone in our room didn't work so we had to go downstairs to talk to front desk. - I requested fresh towels on our last day and was told that they would send it up to the room but never received them. - I left behind my favorite robe in the room and I called them to ask about it. I was told that they would call be back but they never did so I had to call them again. They said they didn't find it. Pretty sure housekeeping kept it. :(

Our first trip as a family of 5 to NY. Our prebooked apartment accomodation fell through and this hotel was recommended by locals. The wonderful front desk staff rescued us from a horrible stressful emergency. We felt so looked after we booked the rooms for the remainder of our stay. No question or request was too trivial and the advice and tips they gave us were spot on. Standard rooms were clean and comfortable, good sound proofing from outside noise. Superb location for all major sights. If I'm ever in NY again I will head straight back there.

The guy working at night is awesome and very helpful I bearly remember his name youesf 5 stars for him and location was good everything was nearby and it was my first and good experience in New York will plan again to visit again will recommend this hotel to my friends and family

We are from the Midwest and we may have different expectations than a New Yorker. We don't consider this to be a Premier location. The website says New Construction, it is a new remodel, NOT new construction. The narrow hallways where the rooms are have a dark, dank appearance & feel. The rooms are tightly spaced and the doors are literally side by side, room layout is super small & the walls are very thin. Street sounds went on all night long, along with partying neighbors in the next room. I always pack earplugs & that helped a lot to filter the noise out. A single King bed is placed in a room that would nicely fit a Queen bed & chair. There is no sitting area in the room, no walk around room. The bathroom was so tight with no space for toiletries & no space to turn around because the door is in the way. No fridge, no microwave, no closet, no breakfast. The lobby coffee & water was out most days. The plus we found was the staff was very kind & accommodating, housekeeping was very nice as well. They seemed to all do their jobs very well. This location is central to the subways which was convenient. For travelers new to NYC, no onsite parking, you must secure your own with off site vendors.

My husband and I stayed here for 5 nights. Lovely, friendly and obliging staff. Wonderful comfy bed. It is a short walk to the 33rd street subway station on the green line which is super easy to get uptown and downtown easily. It is a close walk to both 5th and Park for lots of eating and coffee options. Overall excellent value for money as it wasn't too pricey compared to other options in Manhattan.

We stayed in a room with a king bed. Yes the rooms are small but if there's 2 of you and you're really only using the room to sleep and hangout for a few hours a day then it's perfect for 2 people. Any more then 2 per room and I wouldn't recommend it. Rooms were clean and staff was nice!

Amazing room for the price and in a great area. we slept like babies in the beds very clean. Lolita was the best great customer service! Bathrooms are very roomy we loved the shower heads (just the right amount of pressure. Cleaning staff was on point new bedding daily.

This hotel is one of the best values in NYC. We paid less than $150 per night (including fees and taxes) and the hotel is comparable to those charging $300 per night. It is brand new and being kept up to excellent standards. When we stay at a new hotel, I look to see if it will “last”, especially at lower cost/brands. BW Empire State has not been made cheaply (good fixtures, furniture, etc) so I would expect it to keep its value. Yes, the rooms are pretty small (like many in NYC), but so well planned and laid out, it is very comfortable for an extended stay (desk/stool; long bench/stool - we used that as a little dining table), hanging space and drawers. They provided us with a refrigerator upon request that was helpful. There are some cons that I would deduct 1/2 point for. First, there is poor soundproofing of the rooms. We heard our neighbors a lot. We sleep with ear plugs, but still heard the loud noises (especially the group that partied at 3am). Luckily they only stayed a couple of nights. Second, on two separate days our room key cards stopped working (and we had not kept them near our phones or cc's). Maybe they are working out that glitch. I would keep my eye on the reviews going forward; if it keeps up its quality and pricing, this is a good option for a NYC stay.

I love this hotel. Everything worked well and staff were very polite and helpful and made sure my stay was a pleasant one. The free coffee in the lobby is the best I've ever tasted. I got a few packs to take back home with me. Subway, bus stops within walking distance and plenty of places to eat out and have food delivered. No room service due to Covid restrictions, but you can request for new fresh towels and garbage/rubbish to be removed from the room before 11am. Thank you and I'll be back.

I decided to stay here due to it being a new location while having an in hotel bar and I trusted the brand, but I was fooled. Between shoddy construction lack of finishing the room and low staffing it wasn't a great stay. Positive: Location very convenient to train and bus stops Gave me additional blanket due to half of our family liking it cooler Negatives: Room Safe not installed, just sitting in the drawer not usable TV was still in "display" mode causing a menu to always pop up on the screen Halls and Elevator scratched up and damaged (already?) The bar hasn't been opened yet (though still listed as having one on their website) only 3 drawers to utilize in a room for 4. Poor sound proofing, the hallways and rooms on the same floor you can hear all the sounds.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hello, Paulabatton. I am the General Manager of the Best Western Premier Empire State and would like to apologize for the negative experience during your stay. With our location recently opening, we have been adding finishing touches to Best Western Empire State as construction has prolonged. The pandemic has also put us in a unique situation as we would love to open our Cocktail Lounge to the public. We strive to provide the best stay for those visiting our community and will be sure to address the concerns you have brought to our attention. Thank you for your time and review. We hope you may reconsider us in the future as we would like to transform your stay into a positive experience.

Spend two nights over the weekend after some other plans fell through. Staff were consistently courteous and helpful. The room was clean, well-stocked, and comfortable. Would definitely stay there again next time I'm in NYC!

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi TMonoceros. So sorry your plans fell through but so happy you chose to stay with us. Our location has a reputation of courteous staff. We hope you had the opportunity to explore the attractions nearby, and if not, we hope you have the chance next time you stay in NYC!

Been there for 10 days, it was the best experience I've ever had in any hotel. I got my room and found out I had trouble with the AC, 5 minutes after I got a new room. The smile from the hotel crew from morning until night was a pleasure for me each time I went in or out of the hotel. The location is just perfect, around 15-20 minutes walk from every main place at Manhattan, and there's also a subway in 4 minutes walk range. I have no words to describe how incredible this hotel is and how much of an upgrade it did to my whole trip.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Shusterz. Thank you for your lovely review about your stay at our new hotel, Best Western Empire State. Our staff is very kind and enjoy welcoming new people visiting our city, as we try to make the whole experience worthwhile. Our favorite aspect about this new location is the ease for our guests to tour the city. The best thing we can give is a comfortable and clean room to relax after a day of exploration!

Had a wonderful stay at this brand new property. The location is perfect and just a couple blocks from the empire state building. We were able to walk to all the major tourist attractions. All the rooms are so clean and the beds were very comfortable! Best part was the rate we booked at.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hello Jonathon316. We are ecstatic that you got to tour our beautiful city and visit some attractions nearby. We pride ourselves on experiences when guests visit. That includes finding the Lowest Rate Guaranteed when you book with Best Western. We hope you loved seeing New York and look forward to your stay once again.

This is new Hotel Quick check in and efficient staff everyone was so kind to us we got there before check in time the front desk staff went out of there way to get us room since we had long travel rooms are comfortable and cozy so much to do walking distance will definitely recommend and most definitely return back to this hotel.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Road04823256837. We are very pleased to hear you enjoyed your stay at our new hotel Best Western Empire State. One of our featured amenities is express check-in. Our staff tries to be very efficient once you arrive. We, of course, want to make your stay perfect after a long journey. We can't wait to have you again in the future and hope you got a chance to enjoy our other amenities.