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Best Western Premier Empire State Hotel, New York

16 E 30th Street, 10016, New York, United States - See on a map
Best Western Premier Empire State Hotel - Welcome to the Best Western Premier Empire State Hotel! The Best Western Premier Empire State Hotel is ideally located in the center of New York. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Situated in the heart of Manhattan, the Best Western Premier Empire State Hotel is an ideal choice for business and leisure travelers. Our New York, NY hotel offers a truly refined atmosphere with superior comfort and service. Sleep peacefully on a plush bed and marvel at spectacular skyline views. All of our smoke-free rooms feature stylish furnishings and deluxe amenities including flat screen TVs with cable HD channels and free high-speed Internet and a single-serve coffee/tea maker. After a busy day of sightseeing, the Lounge at the Best Western Premier Empire State Hotel is a fun place to unwind, or relax with complimentary coffee on our inviting outdoor deck. Corporate travelers appreciate our proximity to New York airports, Penn Station and Grand Central Terminal. Choose from a wide choice of restaurants nearby including casual American fare, delis, steakhouses, fast food, and ethnic cuisines. There is no shortage of things to do. Walk to the Empire State Building, Macy’s and Times Square. Get tickets for a Broadway play, tour the Metropolitan Museum of Art, or explore trendy boutiques and nightclubs in Greenwich Village and SoHo. Top attractions like the Statue of Liberty, the 9/11 Memorial and Central Park are just a short taxi or subway ride away. Find your urban refuge in the city’s lively midtown district and discover everything New York City has to offer within easy reach.

Best Western Premier

Empire State Hotel

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 20 guest reviews
NOTE ISSUED
Excellent
14
Very Good
1
Average
1
Poor
3
Terrible
1
REFER TO NOTICE
Business Business
2
Couples Couples
8
Family Family
0
Friends getaway Friends getaway
4
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel"

5
User 17/05/2022

This was the cheapest hotel I could find that looked okay so I wasn't sure what to expect, but it was fantastic. It's brand new and the rooms are designed really well. My room looked contemporary, was neat as a pin and extremely comfortable. It's pretty quiet (on a side street) and you're right in the middle of the city so it's easy to head anywhere. Plus the staff was really nice. I loved staying here.

"Not Transgender Frendly"

2
Rupaul S, Sydney, Australia 05/05/2022

I checked in and the lady behind the counter was fine enough. I went to the room and before that I took some water from the water station next to the elevator. Only a few feet away from where I checked in. I heard the lady say to someone “Transgender on 4th” meaning my floor. I went back and she was totally shocked I was still there. I never spoke to her again. I was not refunded my 100 USD but westpac bank in Australia charged this back. The good is hotel in great location that's it.

"No Refund for Deposit - Poor customer service"

1
NickC0604, Bangkok, Thailand 03/05/2022

I have had enough of this hotel. They charged me 101 USD deposit on arrival which is fine. This was deducted from my card. My bank in the UK has also agreed that 101 USD was taken out and paid to the Best Western as per screenshot. Called the hotel who told me that I will be refunded 5-7 days. That's fine. No refund. Called the hotel who advised me to wait to last Friday and still no refund. So I sent an email and no one replied. It's only when I called for a 3rd time Jay the Asst general manager emailed me saying it's released on the 22nd April. To wait. I waited. Then a completely different message it's only an authorisation. I sent proof this was not the case as the money was indeed deducted and paid to Best Western. He sent me a screenshot saying it was refunded but any person can see that the 100 USD has NOT been refunded from his screenshot (Attached) I told him again the money has been refunded and all he has to do is speak to his accounts as he will see a surplus of 101 USD. Did he? Nope. He told me to contact my bank. I have already and the money has been taken. So I ended up the conversation saying I am now taking this further as he obviously has no power in the hotel so I will find someone who can. I have proof. They do not. The moral of this story is that refuse to pay this charge if you can.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hello, Nick. My name is Mustafah Syed and I am the General Manager of the BW Premier Empire State Hotel. I sincerely apologize for what you experienced at our hotel. We aim to provide exceptional service to our guests, and this is not typical of our expected customer experience at BW Premier Empire State hotel. My team did the best they could with their limited access to resources for a matter such as this, and we certainly would like to discuss this with you. Please call the hotel at 212-576-9000 and ask for the general manager. We want to do everything possible to make this right and investigate further with you.

"Great staff"

5
User 02/05/2022

I can really recommend this place. Especially Lola. Lola was the best and super helpful! She made every effort to help with the booking and was very kind. I will come back to this place. Central located and nice spacious rooms. Thanks again Lola!

"Great Place To Stay In NYC!"

5
User 25/04/2022

Given the Covid Times we live in, Best Western Empire State is a great hotel to stay in. My room was very clean and comfortable. I appreciate the front desk staff being up front about the housekeeping limitations due to Covid safety, etc. Whenever I needed to have a question answered or a request, it was fulfilled in a short amount of time. When I needed my stay extended on my business the staff was very gracious and supportive in helping me do so. Lola/Lolita was especially great in helping me make new arrangements. She, along with the staff overall were professional and friendly. My housekeeping requests were honored and I look forward to my return. Great location too! Florante G.

"Service is lacking"

2
User 22/04/2022

This is a decent hotel but some things bothered me. Pros: - We arrived early and they let us check in early because there was a room available. - Rooms are quiet and clean. Cons: - The phone in our room didn't work so we had to go downstairs to talk to front desk. - I requested fresh towels on our last day and was told that they would send it up to the room but never received them. - I left behind my favorite robe in the room and I called them to ask about it. I was told that they would call be back but they never did so I had to call them again. They said they didn't find it. Pretty sure housekeeping kept it. :(

"Friendly and helpful staff"

5
User 18/04/2022

Our first trip as a family of 5 to NY. Our prebooked apartment accomodation fell through and this hotel was recommended by locals. The wonderful front desk staff rescued us from a horrible stressful emergency. We felt so looked after we booked the rooms for the remainder of our stay. No question or request was too trivial and the advice and tips they gave us were spot on. Standard rooms were clean and comfortable, good sound proofing from outside noise. Superb location for all major sights. If I'm ever in NY again I will head straight back there.

"Friendly staff"

5
User 08/04/2022

The guy working at night is awesome and very helpful I bearly remember his name youesf 5 stars for him and location was good everything was nearby and it was my first and good experience in New York will plan again to visit again will recommend this hotel to my friends and family

"You're not in Kansas anymore! :)"

3
C493EEsharonb, Tulsa, Oklahoma 04/04/2022

We are from the Midwest and we may have different expectations than a New Yorker. We don't consider this to be a Premier location. The website says New Construction, it is a new remodel, NOT new construction. The narrow hallways where the rooms are have a dark, dank appearance & feel. The rooms are tightly spaced and the doors are literally side by side, room layout is super small & the walls are very thin. Street sounds went on all night long, along with partying neighbors in the next room. I always pack earplugs & that helped a lot to filter the noise out. A single King bed is placed in a room that would nicely fit a Queen bed & chair. There is no sitting area in the room, no walk around room. The bathroom was so tight with no space for toiletries & no space to turn around because the door is in the way. No fridge, no microwave, no closet, no breakfast. The lobby coffee & water was out most days. The plus we found was the staff was very kind & accommodating, housekeeping was very nice as well. They seemed to all do their jobs very well. This location is central to the subways which was convenient. For travelers new to NYC, no onsite parking, you must secure your own with off site vendors.

"Decent value for money"

4
Tami K, Sandton, South Africa 01/04/2022

My husband and I stayed here for 5 nights. Lovely, friendly and obliging staff. Wonderful comfy bed. It is a short walk to the 33rd street subway station on the green line which is super easy to get uptown and downtown easily. It is a close walk to both 5th and Park for lots of eating and coffee options. Overall excellent value for money as it wasn't too pricey compared to other options in Manhattan.

"Great cozy stay for 2"

5
User 28/03/2022

We stayed in a room with a king bed. Yes the rooms are small but if there's 2 of you and you're really only using the room to sleep and hangout for a few hours a day then it's perfect for 2 people. Any more then 2 per room and I wouldn't recommend it. Rooms were clean and staff was nice!

"Excellent room for a reasonable price"

5
User 22/02/2022

Amazing room for the price and in a great area. we slept like babies in the beds very clean. Lolita was the best great customer service! Bathrooms are very roomy we loved the shower heads (just the right amount of pressure. Cleaning staff was on point new bedding daily.

"Excellent Value"

5
funtootravel, fairfield county, ct 15/02/2022

This hotel is one of the best values in NYC. We paid less than $150 per night (including fees and taxes) and the hotel is comparable to those charging $300 per night. It is brand new and being kept up to excellent standards. When we stay at a new hotel, I look to see if it will “last”, especially at lower cost/brands. BW Empire State has not been made cheaply (good fixtures, furniture, etc) so I would expect it to keep its value. Yes, the rooms are pretty small (like many in NYC), but so well planned and laid out, it is very comfortable for an extended stay (desk/stool; long bench/stool - we used that as a little dining table), hanging space and drawers. They provided us with a refrigerator upon request that was helpful. There are some cons that I would deduct 1/2 point for. First, there is poor soundproofing of the rooms. We heard our neighbors a lot. We sleep with ear plugs, but still heard the loud noises (especially the group that partied at 3am). Luckily they only stayed a couple of nights. Second, on two separate days our room key cards stopped working (and we had not kept them near our phones or cc's). Maybe they are working out that glitch. I would keep my eye on the reviews going forward; if it keeps up its quality and pricing, this is a good option for a NYC stay.

"Really the Best :)"

5
kingg1st, Watford, United Kingdom 27/01/2022

I love this hotel. Everything worked well and staff were very polite and helpful and made sure my stay was a pleasant one. The free coffee in the lobby is the best I've ever tasted. I got a few packs to take back home with me. Subway, bus stops within walking distance and plenty of places to eat out and have food delivered. No room service due to Covid restrictions, but you can request for new fresh towels and garbage/rubbish to be removed from the room before 11am. Thank you and I'll be back.

"Stay somewhere else, being new doesn't mean its great"

2
paulabatton, Rolesville, North Carolina 25/12/2021

I decided to stay here due to it being a new location while having an in hotel bar and I trusted the brand, but I was fooled. Between shoddy construction lack of finishing the room and low staffing it wasn't a great stay. Positive: Location very convenient to train and bus stops Gave me additional blanket due to half of our family liking it cooler Negatives: Room Safe not installed, just sitting in the drawer not usable TV was still in "display" mode causing a menu to always pop up on the screen Halls and Elevator scratched up and damaged (already?) The bar hasn't been opened yet (though still listed as having one on their website) only 3 drawers to utilize in a room for 4. Poor sound proofing, the hallways and rooms on the same floor you can hear all the sounds.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hello, Paulabatton. I am the General Manager of the Best Western Premier Empire State and would like to apologize for the negative experience during your stay. With our location recently opening, we have been adding finishing touches to Best Western Empire State as construction has prolonged. The pandemic has also put us in a unique situation as we would love to open our Cocktail Lounge to the public. We strive to provide the best stay for those visiting our community and will be sure to address the concerns you have brought to our attention. Thank you for your time and review. We hope you may reconsider us in the future as we would like to transform your stay into a positive experience.

"Comfortable"

5
User 23/11/2021

Spend two nights over the weekend after some other plans fell through. Staff were consistently courteous and helpful. The room was clean, well-stocked, and comfortable. Would definitely stay there again next time I'm in NYC!

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi TMonoceros. So sorry your plans fell through but so happy you chose to stay with us. Our location has a reputation of courteous staff. We hope you had the opportunity to explore the attractions nearby, and if not, we hope you have the chance next time you stay in NYC!

"Amazing hotel with even more amazing staff!"

5
User 22/11/2021

Been there for 10 days, it was the best experience I've ever had in any hotel. I got my room and found out I had trouble with the AC, 5 minutes after I got a new room. The smile from the hotel crew from morning until night was a pleasure for me each time I went in or out of the hotel. The location is just perfect, around 15-20 minutes walk from every main place at Manhattan, and there's also a subway in 4 minutes walk range. I have no words to describe how incredible this hotel is and how much of an upgrade it did to my whole trip.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Shusterz. Thank you for your lovely review about your stay at our new hotel, Best Western Empire State. Our staff is very kind and enjoy welcoming new people visiting our city, as we try to make the whole experience worthwhile. Our favorite aspect about this new location is the ease for our guests to tour the city. The best thing we can give is a comfortable and clean room to relax after a day of exploration!

"Clean, Comfortable, Perfect Location"

5
User 02/11/2021

Had a wonderful stay at this brand new property. The location is perfect and just a couple blocks from the empire state building. We were able to walk to all the major tourist attractions. All the rooms are so clean and the beds were very comfortable! Best part was the rate we booked at.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hello Jonathon316. We are ecstatic that you got to tour our beautiful city and visit some attractions nearby. We pride ourselves on experiences when guests visit. That includes finding the Lowest Rate Guaranteed when you book with Best Western. We hope you loved seeing New York and look forward to your stay once again.

"Comfortable and Happy Stay"

5
Road04823256837, San Francisco, California 31/10/2021

This is new Hotel Quick check in and efficient staff everyone was so kind to us we got there before check in time the front desk staff went out of there way to get us room since we had long travel rooms are comfortable and cozy so much to do walking distance will definitely recommend and most definitely return back to this hotel.

Mustafah Syed, General Manager at Best Western Premier Empire State Hotel, responded to this review
Hi Road04823256837. We are very pleased to hear you enjoyed your stay at our new hotel Best Western Empire State. One of our featured amenities is express check-in. Our staff tries to be very efficient once you arrive. We, of course, want to make your stay perfect after a long journey. We can't wait to have you again in the future and hope you got a chance to enjoy our other amenities.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.