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Best Western Premier NYC Gateway Hotel, North Bergen

4.5/5  - basé sur 267 notations.
2650 Paterson Plank Road, 07047-2238, North Bergen, United States - See map
Best Western Premier NYC Gateway Hotel - We offer easy access to New York City's most exciting events and attractions The Best Western Premier NYC Gateway Hotel is ideally located in the center of North Bergen. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Premier NYC Gateway Hotel! Select this great Best Western hotel in North Bergen, New Jersey at the Gateway to New York City and enjoy a host of convenient amenities at a great value while traveling. The Best Western Premier® NYC Gateway Hotel is conveniently located with easy access to key area attractions and business locations in both New Jersey and New York. Times Square or MetLife Stadium is just 4. 5 miles away. Hotel guests will appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, free long distance access, refrigerators, microwaves, flat screen HDTV, toiletries, iron/ironing board, coffee/tea maker and hairdryer. King size beds or rooms with two queen size beds are available in both our standard or suite rooms and other upgraded amenities are available in select rooms. Our friendly staff is ready to ensure a comfortable and memorable stay. Make a reservation today and save at this New York Gateway hotel! Enjoy your stay!

Best Western Premier

NYC Gateway Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 272 guest reviews
NOTE ISSUED
Excellent
204
Very Good
49
Average
14
Poor
3
Terrible
3
REFER TO NOTICE
Business Business
24
Couples Couples
58
Family Family
158
Friends getaway Friends getaway
21
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Decent Stay"

3
16/11/2018

We had problems finding the hotel. Paterson Plank road is abit strange in that, its a long road but curves to the left and we went straight! the hotel is nicely situated in North Bergen - not too far from the train station. Parking at the station is very expensive - $27 a day. Easy to get to NYC. We were allocated a good room. Checking in staff (Henrie) was very good and helpful during our stay. Cant say the same about the rest of the reception staff. They did not come across as helpful or friendly. Not a good attitude for a hotel to be successful in the long run. Price of room is pricey - we went in November. Breakfast was okay. We were not excited by the items. We stayed for 5 nights. On the 3rd night, the toilet stopped working. The guys came to sort it out but he could not. Were moved to another room. This was not that good. No one from reception made a call to us to find out if we were happy with the new room or to just say sorry you had to move! It may be this is the norm in USA but not in UK. Upon checkout they dont ask you if you had a good stay. Its a decent hotel but not convinced it is value for money.

"Nice!"

4
13/11/2018

Really nice hotel, very comfortable. Breakfast was great! Pool was small but nice. Good proximity to NYC. Close to ferry to NYC. They offer shuttle service to Time Square at a reasonable price. Exercise room was good. Bar was nice. Overall, staff was friendly. Location is questionable but the secure parking was awesome!

"Nice, Clean Hotel"

5
12/11/2018

Hotel is right off of 495, easy to get too, just have to deal with normal traffic. Lady at front desk was very helpful and nice. Explaining the hotel as well as the shuttle bus that is provided. Parking is in a garage, spaces are small but oh well. Room was very clean, very modern and comfortable. Best was very soft, wasn't too comfortable, but was okay. Other nice amenities in room, fast WiFi, refrigerator. Would definitely recommend for the price.

"Good value for money"

4
11/11/2018

Hotel is situated in a good location. We booked a shuttle bus and it took us directly to the centre. Return ticket is $12 and you have to book it in advance. Room was very nice and clean. Staff is kind. What I did not like was breakfast. Poor presentation and poor choice of food. We had waffles and scrambled eggs every day. Tables and cutlery were not clean.

"Clean room with a bed that's like sleeping on a cloud."

5
10/11/2018

You can not go wrong in choosing Best Western Premier NYC. Its clean, the breakfast is a full buffet from waffles to cereal. The beds are amazing we got a well deserved rest after hours of driving. The check in and check out process is easy and quick.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay. We hope to see you back soon. Respectfully Jonathan

"Family and friends trip"

4
07/11/2018

Stayed with some family and friends for a few days. Front desk staff was friendly and courteous. Rooms were nice and clean and comfortable. Cant beat the price. Breakfast was awesome before heading into the city. They only problem we had was at the bar. We got back from the city early so we decided to go have a few drinks. The bartender, a tall older gentleman, I believe his name was Greg or Craig, was rude to customers and staff. He left the bar quite a few times, each time coming back smelling like weed. My wife had left something in the car and when she went to retrieve it, she saw him in the parking garage getting high while on duty. This is unacceptable. How can management let this happen at this beautiful hotel? We are coming back for New Years and hopefully this problem is rectified

WillA1094, General Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your review. I am glad you enjoyed your stay at the hotel. I am concern about your observation regarding our bartender and will like to discuss it with you off line. Please contact me at the hotel number 201-758-5770 or provide me contact information for you. Will Adamo General Manager

"Central located hotel"

4
06/11/2018

Great hotel located close to the Holland Tunnel, with shuttle service to Manhattan. Clean and spacious room. Good breakfast. Swimming pool and complementary indoor parking. The surroundings might not be the best, but if you have your own car it doesn't matter.

"Great Hotel, awful location"

4
05/11/2018

The hotel itself is wonderful. Nothing but good to say except that the address is incorrect and our Uber driver had a terrible time circling the location 4 times to find it. As it turns out,the hotel address is incorrect! So if you plan on staying here, use the 2630 number as this is the front of the hotel and 2650 as printed is the rear of the hotel. The shuttle service is sadly misrepresented. I called multiple times before booking, and I was assure that the shuttle ran throughout the day all day long. Not so.when we arrived shortly afrer 1:00 pm, we were told the next shuttle didn't run until 3:00,and were instructed to go to the Super 8 and take the bus. Shabby but it got us to NYC. Getting back to the hotel thru Port Authority was a nightmare. DONT EVER DO THIS! Even though the hotel shuttle charges more at 6:30, you must make a reservation and you STILL might not get on the shuttle, sometimes having to wait until 8:00. Still it is much safer than the bus at night because you are delivered to door. The bus has you walk a long way in a spooky,scarey neighborhood in the dark. The hotel has nothing near it, again misrepresented. Breakfast was nice, room was great, location awful.

"Extremely nice hotel"

5
04/11/2018

Excellent experience. Easy booking. Friendly staff. Every encounter was pleasant. Hotel was clean and nice. Shuttle service was convenient and well executed. Completely enjoyable experience. Highly recommend

"Great Hotel!"

4
01/11/2018

Couple shuttles to and from Manhattan, very fast even at rush hour. Great breakfast that was included with the room. All the hotel staff were very helpful including Will Adamo the GM, and Henry Bowen. Highly recommend this hotel to anyone on a budget visiting the Big Apple.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay and we will be sure to share you kind words with the team. respectfully, Jonathan

"Safe, clean and peaceful"

5
30/10/2018

We had a couple of great days staying at the Best Western Premier NY Gateway Hotel. From making our reservations to check out it was perfect. Great staff, great room, but more importantly safe, clean and peaceful. The shuttle service to NY city was a great option. This is our second stay and certainly not the last.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay and look forward to seeing you back soon. respectfully, Jonathan

"In the sticks but excellent"

5
28/10/2018

Where to start, bed excellent so comfortable, food breakfast continental but enough, bar staff Craig was friendly helpful, never used the pool but did investigate, laundry facilities $2.50 per load and again for tumble dryer. transfer to NY there is shuttle $7 single $12 return, or walk up Columbia Ave to the left of best western Super 8 old bus shuttle just $3.25 each single, drop of Port Authority or 42nd street.Runs more frequent that hotel. No need to book in advance as you do for hotel, Pick up corner 7/8th 41st. Drop off in jfk ave. or there is the Port Authority bus Number 125 to 28th and jfk ave stop after north Bergen at bus departure 214 door number 1 before 10pm (20 to the hour) or 303 after 10pm run every hour need to check only got caught out once! New Jersey Transit Bus area 2. Walk down the road level with dual carriage way, shopping mall on your right( cinema etc) past Aldi's and Sonic left at Super 8 into Columbia Ave and you can see Best Western on your left. One of a number of hotels holiday inn and two very cheap looking ones. Overall a wonderful stay. The desk staff where very helpful and very friendly, assisted us with downloading Uber to cruise terminal. Didn't get his name but he was patient and very helpful.

WillA1094, General Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your review and the 5 Stars. Plus what great details in all the option to get into NYC, very helpful to our future guest. Sincerely; Will General Manager

"Had an excellent stay and comfortable bed"

5
27/10/2018

Affordable, comfortable, and nice decor. The shuttle to and from the hotel was handled by a third party, was ok, but good for the cost. The staff was kind and helpful (from check-in, complimentary breakfast, and check-out) Would stay again!

WillA1094, General Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for the 5 Stars and Review. Look forward to your return. Will General Manager

"Great hotel"

5
27/10/2018

Excellent place to stay with the family. It's great after a long day to have access to the heated pool for the kids to play in. The hotel and the room were very clean and in excellent condition. I cannot day enough about the staff. All the staff I encountered were great and impressed me and the wife. When I see above average customer service I like to make sure people know. Henry who worked the front desk was on top of his game from check in to check out.

WillA1094, General Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank You, I will make sure I pass on your compliments to Henry and the rest of the staff. I'm glad your kids enjoyed our heated indoor pool. Will General Manager

"FANTASTIC!"

5
21/10/2018

We can not say enough good things about our stay! We arrived in the middle of the night and the staff was welcoming and attentive to our 100 questions. Lol We went to NYC everyday and it was very affordable using the bus offered at the hotel. Our room was spotless and bed was comfortable. We are definitely adding Best Western to our list of preferred hotel chains!

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback and we look forward to seeing you back soon. Respectfully, Jonathan

"Very Satisfied"

5
19/10/2018

I Recently stayed in this hotel for 2 nights, before & after spending the day in NYC. I live in western Jersey and didn't want to deal with morning rush hour(s) traffic, or driving home across the state late at night. The employees were very friendly, safe convenient garage, clean & updated rooms. I will be spending more nights here in the future, it was such a convenient & pleasant stay.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback and we are so happy you enjoyed your stay. We pride ourselves on the service we give to each and very guest. We look forward to seeing you back soon. Thank You and Respectfully, Jonathan

"Diamond in the ruff"

5
18/10/2018

We always stay in NYC, but looked outside because the Knicks had a home game. We were very happy to find BWP and will definitely choose it again. It was nice to have a room where we actually had space, a fridge and a microwave... things that are hard to come by in the city.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback and we are so happy you enjoyed your stay. We pride ourselves on the service we give to each and very guest. We will take bing a diamond all day long....We look forward to seeing you back soon. Thank You and Respectfully, Jonathan

"Perfect!"

4
14/10/2018

Stayed 2 nights while visiting NYC for a hockey game on a guys trip. Parking is in a gated garage. All staff we encountered were quite friendly. The rooms were clean, in good shape and the breakfast offered many options. I will be returning and staying here with my family in the future when we visit the area.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback and we are so happy you enjoyed your stay. We pride ourselves on the service we give to each and very guest. We look forward to seeing you back soon. Thank You and Respectfully, Jonathan

"Awesome"

5
12/10/2018

Clean and tidy hotel. Awesome breakfast. Good bar/ lounge upstairs.Rooms nice and staff friendly. Free parking and a shuttle service to nyc frequently for $ 7. No complaints. Short drive to some nice dining options overlooking nyc in hoboken

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback and we are so happy you enjoyed your stay. We pride ourselves on the service we give to each and very guest. We look forward to seeing you back soon. Thank You and Respectfully, Jonathan

"Clean, Comfy, Friendly"

5
08/10/2018

This Best Western is outstanding!! My room was immaculately clean, very large, had a great soaking tub, and the bed was super comfortable. The staff was friendly and helpful and I enjoyed the complimentary breakfast. It was a treat to have free parking so close to NYC and the hotel has shuttle service to Manhattan. I had a great stay and will definitely return!

"Very nice hotel"

5
02/10/2018

The pictures do not do the facility any justice. This hotel is super nice inside, clean rooms and quiet facility. The staff was amazing and extremely friendly. The pool area was nice, it did make me nervous because the entire pool was 4 feet 6 inches which does not accommodate those who cannot swim and little kids. The breakfast was nice and hot if they didn't have something out the staff had no problem going to get more. The is unique but they do compensate for parking, with a secured deck.

"Beautiful hotel welcoming staff"

5
15/09/2018

We were on our family vacation and stayed at this hotel for 2 nights. Now it becomes important to mention that we own a hotel ourselves and loved everything about this property. Check in was fast and efficient, rooms were clean and inviting. Breakfast had lot of choices and the area was kept neat and clean at all times. There was a breakfast experience agent I would like to specifically mention about, Ronald William. Thanks Ronald for refilling the breakfast timely, you don't know how people would be thanking you when you do your job so honestly. Next time we are in the area we will surly stay in the same place and I highly recommend this place to others.

"Great choice near NYC"

5
12/09/2018

This was a great choice near NYC. Free parking. Good breakfast choices. Nice decor and clean rooms. Close to NYC and shuttle service to NYC available at reasonable price. Will stay here again if back to the area.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us and are looking forward to welcoming you back. Respectfully, Jonathan

"All the little things really do add up!"

5
11/09/2018

Marks given for a smooth and quick check-in. Private, safe garage parking was a wonderful plus. We were on vacation with family and needed three rooms. Each room was stylishly decorated and very clean. Breakfast the next morning is usually a hassle with trying to have six people sit together but surprisingly we were able to find a table and chairs perfect for our size. I was also delighted to see egg whites offered as an option for the hotel's breakfast buffet. This hotel has quick access to NYC. The drive only took about fifteen to twenty minutes. Would definitely stay here again!

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. The Owners and management team worked very hard to ensure we provide a excellent product with fantastic customer service. We are so glad you enjoyed your stay with us and hope to see you back soon. Respectfully, Jonathan

"Beautiful Hotel wonderful staff"

5
11/09/2018

This place is awesome. Very Clean, friendly staff and very accommodating. Very nice hot breakfast. Pool. Top notch hotel. All were really helpful giving me help into NY city. Shuttle service was great and saved us money.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us and hope to see you back soon. Respectfully, Jonathan

"Perfect stay!"

5
09/09/2018

Great hotel and the staff is exceptional. Easy shuttle service to Times Square for a small additional fee. The rooms are spacious and clean. Check in and out is a breeze and did i mention, great and friendly staff?

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so happy that your time with us went well. We hope to see you back soon and maybe have a drink or a snack in our lounge. Respectfully, Jonathan

"Amazing value for a beautiful hotel"

5
30/08/2018

If you want to experience amazing service and an excellent value for a hotel near Manhattan look no farther. This is by far the best value rooms are beautiful and the hotel is brand new! Henry is amazing and is a natural! Dawn is excellent and very comforting in the bar. Angie was very helpful and has an amazing team. Thank you for hosting us. -The Rodriguez Family Ps. THANK You Henry for you're amazing service!

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. It is great you think the hotel is brand new but we have been open for almost two years. We are so glad you enjoyed your stay with us and hope to see you back soon. Respectfully, Jonathan

"Honestly...No Complaints...Awesome!!!"

5
30/08/2018

Room was clean, Hotel staff were helpful and always smiling. Location was close to grocery stores, and Bus stops. There was all kinds of transportation very close by. I can usually find a issue with something as I am very picky...and honestly there was nothing I found to be wrong. Awesome place to stay and less than 15 mins by bus to the Port Authority Bus terminal!! Enjoy New York with a stay here!!

"We'll Be Back"

5
29/08/2018

Stayed here in July and had an absolutely wonderful stay! We were a family group of 5 adults staying in one of the suites for 4 nights. The hotel was very clean and accommodating, the shuttle to NYC was convenient and cheap, the hotel breakfast was delicious and fresh, and the staff was AMAZING! Alicia and Manny at the front desk were so kind and helpful with any and all of our requests. The rest of the staff were Awesome including the night concierge, housekeeping manager and front desk manager who were all so professional and courteous when we ran into an issue with housekeeping on our last night. The staff corrected the issue right away, which was late in the evening. Was so pleased that they didn't wait until morning but resolved it right away and still accommodated us further with a late check out! I absolutely would give my business to the Best Western Premier NYC Gateway Hotel again and recommend it to all!

"Amazed at this gem"

5
28/08/2018

So first off is the neighborhood surrounding this place (and the other motels near it) will freak you out when you are approaching but not only is the neighborhood fine/not a factor, but the hotel is amazing. It's newly built so everything is crisp and clean and in great shape. The staff were amazing. The room was great. It has a lounge, free gated parking, located a literal stones throw from the Lincoln tunnel. There's a pool, fitness center, free breakfast (with real food), giant room with usb chargers, tv, microwave, fridge, safe... iron, hairdryer, basically everything and 20 minutes from anyplace in Manhattan you want to go. They even have a free shuttle into town several times a day. Can't recommend highly enough. Just don't be freaked out when GPS takes you through the projects and down what looks like someone's driveway to get there. Once on the grounds you'd think you were in a fancy Hotel. Which, you sort of are.

"Great option when visiting NYC"

4
25/08/2018

If your are visiting NYC, this hotel is a great option with a reasonably priced stay, and just a few minutes from Manhattan. Clean hotel, with large rooms, comfortable beds, complimentary breakfast, free on-site parking, and excellent wifi signal. At the same time, it's a quiet hotel, where the quality sleep is really good. They offer a shuttle service to and from Manhattan, I can remember at cost of 12$ per person. We did not use it, as we drove our car. In fact, you can drive your own car to Manhattan and park there (check for coupons and offers of iconparking, great deals). I would repeat if staying in the area.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay. We hope to see you back soon. Respectfully, Jonathan

"cleaning staff"

5
17/08/2018

We have stayed at this hotel several times. The cleaning staff is amazing. Ana Rodriguez was our cleaner and Steven F.D. is the cleaning supervisor. Whatever we asked for they took care of. They were extremely accommodating. The hotel is immaculate thanks to the wonderful cleaning staff.

"Wonderful Stay/Great Staff"

5
16/08/2018

This place is great. The rest of the reviews here sum the hotel up nicely, but I just wanted to give special recognition to the staff. Steven especially was on-point. He provided wifi details to my nephew within seconds of our arrival and gave clear directions to the bus. He and the rest of the staff were very patient with my (somewhat) demanding family and it made our visit to the big city that much more easier and enjoyable. Will be back!

"Excellent stay"

4
12/08/2018

We enjoyed our stay. Everyone working there worked hard to make sure our time there was great. This hotel had laundry facilities, a bar, a pool, hot breakfast, beverages available all day, and a secured parking ramp. We were able to relax in our room with comfortable beds, a large screen tv, and the space to spread our items out on the granite countertops. I don't know why one would stay anywhere else. This hotel provides it all just minutes from Times Square in Manhattan.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank You for your feedback. We are so happy you enjoyed your stay. We hope to see you back soon. Respectfully, Jonathan

"Best Service I have ever received from a hotel staff"

5
12/08/2018

Honestly the best breakfast service ever! Ms. Eileen was very welcoming and made sure we had the best time in the morning. Ron & Eddie also gave us great service! Seems like everyone on this team was dedicated to see smiles on our faces. We will definitely be back! Thanks for everything, God bless!

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank You for your feedback. We are so happy you enjoyed your stay. We will share your kinds words with Eileen, Ron and Eddie. We hope to see you back soon. Respectfully, Jonathan

"Best BeeakFast"

5
12/08/2018

The Breakfast was really good and the team really did a good job. Special thanks to Ellen, Ron, Eddie they did a great Job with the breakfast. The overall service was great. I'd definitely recommend it to friends.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank You for your feedback. We are very aware we have winning team and we will share your comments with them. We hope to see you back soon. Respectfully, Jonathan

"Checkout and breakfast experience bad"

2
11/08/2018

Last year we went to the same hotel and it was great experience.This year it was not. Checkout experience was bad.11 checkout and and they keep bugging to leave at 11. Breakfast we found flies around the food.staffs don't have courtesy. Rooms were good and clean..

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank You for your feedback. I am very surprised by your negative experience as we pride ourselves on providing superior customer service to every guest every day. I hope you will return again and I assure you the experience you have will be great. Respectfully, Jonathan

"Very Pleasant Exp"

5
10/08/2018

The desk clerks were phenomenal. I had a late check-in, and the young man (unfortunately neglected to get the young man's name) and Steven at check out, were both ,very upbeat, personable, and professional. The hotel was modern and very clean; the same for the rooms. Breakfast was very good & plentiful; the clean-up staff was excellent, to the point of almost being too quick.

Angelique C, Front Office Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much for such a fabulous review!! So glad you enjoyed your stay. : D

"Great experience"

5
03/08/2018

My wife, three teen children and I stayed here in two rooms for two nights while touring NYC recently. We could not have been any more pleased with our decision to stay here. Great location, very comfortable rooms, and friendly staff all exceeded our expectations.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you very much for your feedback. We are so happy you were pleased with your stay and hope to see you back soon. Respectfully, Jonathan

"Interviewed in NYC"

5
01/08/2018

This hotel was wonderful. I would definitely stay again. Not only was the price good, the service was exemplary. We stayed at a Westin in LA for the same price, but this experience was far superior. The room was large and updated. The bathroom was huge, clean, and updated with a soaking tub. We even had complimentary breakfast...which had everything from fresh fruit and yogurt to waffles with choices of toppings. The staff was super friendly and helped us first-timers learn how to get into New York and back. They even had shuttle service. I loved our experience. Thank you SO much!

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you very much for your feedback. We are so happy you enjoyed your .stay and hope to see you back soon. Respectfully, Jonathan

"Great stay"

5
30/07/2018

This Hotel was a great surprise. Very good value for you to stay and close to New York City. The fifth floor pool was very clean and well kept. The bar/lounge was refreshing at the end of the day. The bus did not let us off where they said it would. Had to walk a distance to hotel but was very safe

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you very much for your feedback. We are so happy you were pleased with your stay and hope to see you back soon. Sorry about the public bus. Respectfully, Jonathan

"Pleasantly surprised!"

5
23/07/2018

First off, I have a bad back and the beds were good. The hotel was very clean. I was traveling alone with my daughters ages 16 and 14. We always felt safe. The garage parking had a huge gate, so I never worried about our car. The bus took us to Times Square and picked us up promptly. When it became clear that not everyone would fit on one bus, a second bus came quickly. I thought it was well worth the price.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you very much for your feedback. We are so happy you were pleased with your stay and hope to see you back soon. Respectfully, Jonathan

"Not bad"

4
20/07/2018

The hotel was very good it's it's out of way and it has off-street parking in the garage so you don't have to worry about your vehicle I would feel comfortable staying again it's very quiet and you don't have to worry about anything it's just not near any food places you would have to drive

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you very much for your feedback. We are so happy you were pleased with your stay and hope to see you back soon. Many of our guest do like to use Ubereats. Respectfully, Jonathan

"Disappointed"

3
19/07/2018

I had stayed here in March 2018 but since then they have changed managers. This hotel did not match up with my previous experience. The room was mostly clean but only one of the staff members was congenial at all (we borrowed a corkscrew). Other than that, most were dismissive if not downright rude. Oh, and they guard their water like it was the Holy Grail. Just bring your own bottled water and wash your own towels, you'll be fine.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. I am very sorry our team failed to meet your expectations. We strive every day to impress our guests with our service and product. Please contact me directly to se can discuss this further. 201.758.5770 Respectfully, Will

"Amazing breakfast staff!"

4
13/07/2018

Amazing breakfast staff! They all worked diligently to make sure that everything was replenished and kept clean. Room was exactly what we needed at a fair price. Shuttle from Super 8 was economical. The climb to the Super 8 was a bit steep and dangerous at night. Still well worth it. Avoid Paul at all costs as he is rude and hangs up on guests without apologizing.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We apologize that one of our team members gave you a poor impression. We will be using your review to help coach and counsel him. We hope to see you back soon so we can exceed your expectations. Respectfully, Jonathan

"Great location "

5
12/07/2018

Everything was amazing! Rooms were nice, towels and bathroom supplies were nice. Shower was amazing and the breakfast area and breakfast was good. The location was great to be able to the ferry to nyc!

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are glad we exceeded your expectations. We look forward to seeing you back soon. Respectfully, Jonathan

"Great newer hotel ...among others, not so good"

5
10/07/2018

Great newer Hotel, well managed, very close to Manhattan, without the Manhattan prices. If you are planning to spend most of the day in the City, or out of the Hotel, this is the place you are looking for. Free garage parking. The rooms are beautiful, bathrooms the same. Can't say the same about the location. There is nothing decent in walking distance. Just very accessible to Lincoln tunnel, and midtown Manhattan and Hoboken. There is a Bus Stop up the hill, at JFK Boulevard, directly to Port Authority, Manhattan. Buses run quite often. Great Breakfast buffet which is included in price. Overall, a great deal.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are glad we exceeded your expectations. We look forward to seeing you back soon. Respectfully, Jonathan

"Hotel is good but not the location"

3
10/07/2018

We travelled to US from June to July . Initially the travel plans were for a month . But as I was down with allergic cold and fever we had to change the plans. We reached Newyork after visiting Washington . It was a clean and quiet place . We travelled to Newyork by Megabus . It reached NYC in 4 and half hours . We were little surprised to see the condition of the New Jersey city when we were nearing Lincoln tunnel . The reason might be because in our minds we imagined that US cities are the richest and cleanest . We checked some yellow taxis ( some are not clean and even smelly) and understood that our hotel is not in NYC but in Noth Bergen, New Jersey which is $ 75 away fm NYC in peak hrs .. and the traffic to and fro NYC is always peak . As first time visitors to US we thought of checking in to the hotel and let's see . Hotel is nice . Reasonably clean with good house keeping and nice buffet breakfast . And staff were friendly . Tap water was hard water . They says it is drinkable though it has a distaste . I got allergic cough and cold (staying this area /drinking this water) which become a fever afterwards and had to visit the doctor. The cough still persists, which means the air quality is so bad in the area. Though the hotel is clean, the area around is not well kept . We were very surprised that even as a rich country and being neighbour to NYC they are keeping the surroundings in pathetic condition without cutting plants on foot paths , garbage strewn over places and no cleaning on streets . I believe most of the low wage employees are staying in this area as most apartments and houses are old and in poor condition. The area is dark and quiet at nights . And commuting from hotel to NYC (where most of the attractions )were little difficult . Though hotel operates a shuttle bus for $ 15 for round trip per person . Last bus from NYC 41st street is @ 10 o clock .There is public bus running nearby in walking distance . But nobody has idea that it would return to the same route, which gives us a feeling that the city is not performing in order . It consumes lot of time to commute to and fro NYC as we hv to pass through the busiest Lincoln tunnel . So for the tourists who wish to visit NYC , it is advisible to stay in some Manhattan / Time square hotels itself to maximize your visit and minimize commuting and allergic deseases.

"Nice hotel, good breakfast "

4
06/07/2018

The hotel is nice and clean. The breakfast is very good, and the staff was friendly and helpful. However, if you are staying here to save some money on your trip to NYC, forget it. Stay in NYC. We stayed at this hotel because of the free parking, free breakfast, and proximity to the city. We didn't realize the shuttle from the hotel was $12 per person EACH way. The public transportation bus, which we opted for, was only $3.25 per person. That was reasonable, but we had to walk up a big hill to catch the bus each time and the walk back from the bus was on poorly lit streets. The bus driver didn't let us off at the right place the first night and we walked over a mile back to the hotel. That's not the hotel's fault, but we did tell the front desk clerk to make this clear to their guests so they were aware. In end, we spent 2-3 hours every day catching the bus to and from the hotel. Considering we were only in the city 4 days, I should've just stayed in the city. We spent $26 a day on the bus and $122 on subway MTA passes.

"Great hotel, excellent experience staying here!"

5
30/06/2018

Perfect for our family visiting NYC! Staff was friendly, secure parking garage was great, room was nice, free breakfast in the morning was nice! We were able to check in early which was wonderful. Our room was clean and spacious. The breakfast worked for everyone in my family - everyone got something different (scrambled eggs & sausage, yogurt parfait, waffle with berries and powdered sugar, juice). The first day there, we took the shuttle up at Super 8 because we arrived after the last morning shuttle service by the shuttle offered at our hotel (Golden Eagle shuttle) and we did not have a good drop off experience when we headed back to the hotel at the end of the day. The shuttle doesn't drop you off where it picks you up (which I was aware of from reviews I read ahead of time) but the driver forgot about dropping us off at the nearest stop and we didn't know what stop to look for so he ended up driving really far away and then stopped on the side of some road and said “hey! Super 8, get out now and walk back!” So we got off the shuttle, pulled up the GPS on my phone, and walked back to our hotel which took about 20 minutes (which sucked after a long day of walking around NYC). On our second day, we were able to take advantage of the shuttle that partners with our hotel and it was SO NICE. Worth the cost to me (which was $36 round trip for my family of 3) as it picks you up and drops you off right in front of the hotel. I reserved our shuttle trip online ahead of time (as advised by the hotel with the paper they give you that talks about the shuttle, the pick up/drop off times and how to reserve your spot) and it worked out perfectly. This hotel was perfect for our needs and we will definitely stay here again on our next trip to NYC. Not a single complaint from our experience at this hotel. Thank you, Best Western!

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much fr our feedback. Sorry about the hiccup on your travel to the hotel on your first night. We are so glad our team provided you with superior customer service. We look forward to seeing you back soon. Respectfully, Jonathan

"Awesome staff in a beautiful hotel"

5
28/06/2018

We were a group of 16 who came for a 2 day conference in the hotel. The bedroom was new, clean, and comfortable. The staff were always super helpful. Will the manager was always available and helpful. After over 30 years as a road warrior in 100s of hotels this was by far my best experience. Thank you to the staff.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much fr our feedback. Will has done an exceptional job in building and managing his team. We are so glad our team provided you with superior customer service. We look forward to seeing you back soon. Respectfully, Jonathan

"Offers all you need"

5
28/06/2018

Stayed a week at this hotel with my family. Very friendly staff. Quick check in. The hotel is quite new, so both the lobby, the bar, the breakfast area, the gym, the pool and the rooms are perfect. Very comfy beds. The breakfast are continental style, which means too much sweet stuff and too little of the healthy stuff. Absolutely no vegetables. So if you are looking for vitamins, you have to bring them yourself. The bar offers a great selection of drinks and also some food. If you are hungry and want to eat at the hotel, I can recommend a nearby chinese take away-restaurant (1 minute from the hotel). Very nice food! The hotel is situated in what seems to be a latin american part of New Jersey. 10 minutes walk to Union City with a mall and a shopping street with lot of restaurants and shops. There is a bus service from a hotel nearby (Super 8) with a never ending row of busses to Times Square (3$ each). Depending on the traffic and the route chosen by the driver, it took 25 to 35 minutes to get to Times Square. Are you looking for a very nice hotel close to New York, at an affordable price? Look no further.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much fr our feedback. We apologies that our extensive hot breakfast buffet with over 80 different items failed to meet your expectations. We have passed your comments on to the Best Western corporate office. We are so glad our team provided you with superior customer service. We look forward to seeing you back soon. Respectfully, Jonathan

"Spacious and clean rooms w free gated parking garage and included breakfast"

5
27/06/2018

Very nice rooms and bathrooms. Extra space in a standard double-queen room included an expanding desk/table, laptop desk, huge tv, fast wifi, perfect bedding. Great for a family of four including two teens. Staff professional, polished, and helpful. No obvious bellhops or valets on duty when we arrived at 10pm. No problems getting a parking spot mid-week. High ceiling and well-lit fully-gated parking garage on lower levels of hotel. Accessible by clean elevator lobby in garage. Full breakfast with hot and cold buffet, but only until 9:30am on weekdays. Enjoyed the yogurt parfait choices. Water not available in breakfast area and wasn't obvious there was some by the desk. Stayed two nights to see a Wednesday evening play on Broadway. The hotel's 3rd party shuttle bus service would have been $15 round trip per person (less $ for earlier return trips), but the last shuttle returned at 11pm, not giving us enough time to get to the pickup location after a 3-hour show. So, we walked around the corner from the BW and up a small hill to the Super 8 and used their $3 shuttle than came every 10-15 minutes. It was a mini-bus and felt safe. Much cleaner than many city buses. It went through the Lincoln Tunnel and dropped people off along the way, up until @42nd & 8th. The ride took less than a 1/2 hour total, including tunnel delays. Our ride back was around 11:45pm and they had multiple shuttles lined up that departed as soon as one filled. Pick-up was at 41st and 8th across from the bus station. Again, $3pp. So only $6pp round trip and no reservations needed. Bargain! The only sketchy part was the drop off in NJ since it was after midnight. It was across a bridge, about 3 blocks away from the Super 8, and then you had to walk two more blocks to the Best Western. The walk back felt very dark and deserted. I would not have wanted to do that alone or with only two people. Upside, the area WAS quiet at night, despite being so close to the highway and NYC. We checked taxi prices before taking the shuttle back and the rate for the 4 of us would have been $50 to North Bergen, versus the $12 for the shuttle. The extra money would have been worth it that late at night. In summary, this was one of the nicest Best Westerns we've stayed in! Eddie from maintenance, and the Manager who helped with a room safe issue were terrific.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much fr our feedback. We are so glad our team provided you with superior customer service. We look forward to seeing you back soon. Respectfully, Jonathan

"Excellent to See New York"

5
23/06/2018

We wanted to see New York and since we were driving our own vehicle we did not want to stay in New York City. So I booked for 3 nights and so glad I did. The room was clean, and larger than a normal 2 queen room. We did order food from the bar/lounge and had drinks while we waited for it, it took awhile but was reasonably priced for wraps and just enjoyed listening to the conversations while waiting. They also have a shuttle over to Times Square we took that on one of the days. Hotel is close to Lincoln Tunnel. Parking Garage is enclosed and felt like the car was protected. Breakfast was included can't really say anything about that cause my kids went down every morning and brought me breakfast to the room, they must of liked it cause they never complained. We were very pleased and hopefully if we get to go back to New York we will stay there again.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much fr our feedback. We are glad you family enjoyed the breakfast. We are so glad our team provided you with superior customer service. We look forward to seeing you back soon. Respectfully, Jonathan

"week stay with kids to visit New York sites"

4
19/06/2018

The staff I would say did a great job, Even though it would had been nice if the front desk had a little more information on how long the pool was being closed. From being told one night to 3 days each day we asked. We picked the hotel for the pool and was sad to see it close the whole week for a repair. That being said the staff did award us with some bonus points on our reward card. Note to Manager. It might be common in New York and New Jersey for the cleaning staff to take the money left out in the room as tip. But folks like Myself often empty our pockets at night and place our change/bills on the tables. My wife and I was not happy to find all of the cash we left out taken by the staff even with the "thank you " note. To be honest I didn't count it. but I guess when we return to a 56 degree room it wasn't much. May I suggest that you leave out a note or envelopes for tips. Us Southern folk tend to trust strangers and leave our cash out. :> Advice Note for travels with cars. We tried the shuttle, driving and taxi to New York from the hotel for a party of 5. $15 fee for the bridge/tunnels by car. Plus $30-$40 for all day parking. Shuttle $15 per person. Taxi $60 each way. Taxi got us to where we wanted to be. Shuttle takes you to time square. Car get ready to go crazy trying to figure out where you can park and where the parking lots are. I did notice hotels parking seem to be the cheapest . Hope this helps .

"Business Trip"

5
18/06/2018

Excellent alternative to staying in Manhattan. Clean comfortable new rooms and very quiet. Great service in onsite bar and grill but not many food selections. Breakfast good. Shuttle to Manhattan is very convenient, just allow yourself time. Will definitely be back.

"Nice hotel and good location "

5
09/06/2018

This hotel was very clean and the employees were very nice and accommodating. The breakfast has several options and is good. The rooms are modern and very clean. The location is easy to walk to the bus to go into Manhattan.

"Don't be scared by the surroundings "

3
08/06/2018

We wanted to visit NYC but didn't want to pay NYC prices. The surrounding neighborhood is really sketchy but the hotel itself is very nice. Clean and friendly staff. Extremely secure. My only complaint is that the pool was out of service for 1/2 of our visit, which is one of the major reasons I booked there. The hotel shuttle is convenient but pricey for a family of 4. Public transportation is a cheaper option but it's quite a walk back to the hotel.

"They Cancelled My Reservation"

1
07/06/2018

The short version is they cancelled my reservation with no notice and caused me a lot of stress. I reserved through their website. Then I called and talked to them. I got a confirmation. Then, I never heard from them. I showed up. Their computer was down, and I was running late for a NYC meeting. I waited. Then, they told me I had no room. Then, they said I cancelled it, which I never did. I ran across the street and had to pay for a room twice the price. I moved my car and got to my NYC meeting late. BW called later and guessed that their "system" probably tried to charge my card and failed and cancelled my reservation. No notice was ever sent to me. My credit card is always way under the limit, so I have no idea why it would not go through. BW seemed to blame me for not giving better payment and/or "the system" they choose to use for not notifying them or me what happened. They did not offer any compensation for the stress or my having to pay double.

angelique c, Front Office Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Good morning. When you made your reservation you booked as an advanced purchase rate. Advanced purchase rate means we can take the entire room payment at any point prior to arrival. When we attempted to collect payment on April 4th, the credit card was declined. Our system then cancels the reservation. The hotel was sold-out so I'm deeply sorry that we could not accommodate you and your family. I thank you for choosing to stay with us. I hope you consider staying with us in the future.

"Average But not Premier..."

3
06/06/2018

I stayed here with a business Colleague, parking garage took long time to get into, room not cleaned by my arrival home by 3:30 Pm, My Colleague very unimpressed. Although named a Premier hotel for BW, and I have been spoiled I Guess by some Absolutely Awesome Premiers,, this hotel was average of a regular Best western, a Great Hotel company, but Premier I do not think so of this property... 2.5 Stars, Could have been 5, as I would expect of Premier... Safe area, Close to some decent restaurants, but average hotel at best.... .

"Nothing bad to say................"

5
06/06/2018

There is nothing negative about this property! We arrived very early on Sunday morning and were allowed to park in their garage. We grabbed coffee and muffing to eat on the trip into the city. Shuttle picks you up at the front door and drops you off just on the edge of Times Square. We returned after 10pm, ck in was quick and clerk was very attentive. Monday am we again headed back into the city for a dr.'s appointment and return around 3pm to retrieve our car and head home ...

"Very friendly"

5
05/06/2018

This hotel is off any main highway but a bus can drive you to Manhattan in 20 minutes. The staff is extremely friendly. The breakfast is varied and fresh. The room is big and very clean and so is the bathroom.

"Outstanding For a Budget!!!"

5
31/05/2018

So I booked this hotel after reading other reviews on it and I have to tell you it didn't disappoint. First of all it is around 20-40 minutes from Port Authority Bus Station but dont let this put you off. So the Hotel first, very clean, Check In was easy and the guy there was kind and friendly. My room was in the seventh floor, I couldn't believe what I got for an amazing price, King Size bed, Cable TV, Docking, Great WiFi, Microwave, Safe, large Shower, ironing facilities- Amazing!!! Breakfast- Good standard, not a massive selection but just enough and the coffee is good!! Right most important, there is a shuttle that runs from the Hotel that is around $7 each way per person, Don't be afraid of your surroundings. Walk out of the hotel and turn right and then immediate right up the hill to the Super 8 Motel. You will find a load of Patterson - New York mini buses running at $3 each way, great value!!! Coming back is a bit more difficult but I worked it out, get to the junction of 8th Avenue and 42nd Street (two mins from time square) the bus will get you from 8th Avenue and it's $3 back. Okay here's where it's a little bit more tricky, ask the driver to tell you when you are at Super 8, they will drop you at a garage, Don't Panic!!! Get off the bus and look across the interchange for Aldi, head past Aldi and Super 8 is there on the left ( 5-8 mins walk) and safe!! So from PA you can grab the subway to anywhere in Manhattan as most lines are available from PA. it gives you a taste of New York life as well which is amazing!! Okay so it's a bit outside of Manhattan but might as well save them bucks for better things. PS get a one way Metro card as well it's worth it $35 for one weeks travel.

"7 Reasons Why"

4
29/05/2018

If you're squeamish about staying in zone that seems a bit deserted and looks like it's prone to alcoholics, druggies and hookers... well - the area where the hotel is situated may feel like that, but let me give you reasons why you should come and stay here anyway. 1. Free breakfast 2. Indoor pool and laundry 3. Staff is attentive 4. Secure Gated Garage that's accessible by elevator in the hotel 5. Comfortable room 6. Charter Service that shuttles you to and fro (goldeneagleshuttles.com for schedule) 7. Price- so book ahead. Yes driving into NYC sucks because of parking and contending the pavement with pedestrians and people who can't drive- so have the shuttle bus drive you instead. Overall it was a great 3 day stay. Have no fear, the seven reasons why you should book outweighs how bad the area may look.

"Stay at bestwestern NY trip"

5
28/05/2018

Very satisfied with my stay at bestwestern during NY trip. We were looking for a hotel nearby timesquare with free parking, shuttle and free breakfast. This hotel met our expectations.Highly recommend.

"Amazing Hotel"

5
21/05/2018

This hotel deserves everything you can possibly give them ! If There was 10 stars I'd give them that ! They made me and my girlfriend's Day with the amazing Room and Keeping our car for an extra 15 hours even though we were checked out so we didn't have to pay for Parking in NYC

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad we exceed your expectations. Hope to see you back soon.. Respectfully, Jonathan

"Visit to Family Members Residing in Manhattan New York City"

1
14/05/2018

This hotel is an excellent value for visits to New York City to visit ramily and friends that live in Manahattan a well as for attending overnight events that take place there. I have stayed at it several times and found it always met my needs extremely well. ....

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your positive feedback. We are concerned that you only scored us a one. We hope this was an error. please contact me directly so we can rectify anything we did to give us a low score. Respectfully, Jonathan

"Great place to stay right outside of NYC"

5
13/05/2018

This was a great alternative to staying in those super expensive hotels in NYC. The parking is included and secure. The rooms were clean which was very important to us. There was also a convenient shuttle service made available at a reasonable price that made getting in and out of the city super easy.

"Close to the city"

5
29/04/2018

This is a great place if you're looking to head to the city, but don't want to stay directly in the city. The price is great, rooms are clean and the staff is excellent. There is a shuttle from the hotel to Time Square and it is very reasonable. I enjoyed our stay here and will definitely be back. Oh and the parking is in a secure garage and is included with your stay.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us. We work very hard to provide our guest with superior customer service. The ownership spent a lot of time and put in great thought in building this hotel to ensure the guest had a great product. We hope to see you back soon. Respectfully, Jonathan

"Awesome hotel"

5
25/04/2018

The hotel was very nice and clasy it had so much to do.(lounge fitness)The whole hotel was nice elevator Hall Ways just how the whole hotel was layer out was awesome. Parking was secure and plenty of room

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us. We work very hard to provide our guest with superior customer service. The ownership spent a lot of time and put in great thought in building this hotel to ensure the guest had a great product. We hope to see you back soon. Respectfully, Jonathan

"Best NYC hotel"

5
24/04/2018

Other than the gym opening @630 not 5am, and washer room only having one machine which was tied up for two days. This was my best nights stay @ any hotel I've ever stayed in! I've been to them all! Just those two things correct!

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us. We work very hard to provide our guest with superior customer service. We apologies for the washer not be available for you and we have taken under advisement to open our fitness room earlier. We hope to see you back soon. Respectfully, Jonathan

"NYC trip"

5
15/04/2018

I was looking for a hotel with free convenient parking, breakfast included, was very clean and had a bus stop close by to get to New York. Based on other reviews I chose this one. The hotel is beautiful. Our room was so nice. The service at the desk was probably one of the best check in experiences I've had and I travel a lot! We enjoyed going to the lounge and having a drink. Breakfast overall was fine. They did have their own scheduled bus service for a fee which we did not use. We used the NJ transit bus to get to the Times Square area. The cost was $3 per person. You pay the driver cash. The bus stop wasn't far, but you have to walk up a hill to the front of the Super 8 nearby. That may be an issue for some. The location of this hotel did not appear to be the nicest but we did walk around a bit. Overall this hotel was a great choice.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us. We work very hard to provide our guest with superior customer service. We hope to see you back soon. Respectfully, Jonathan

"A quick getaway"

5
11/04/2018

This was my first time in NYC and I just wanted a nice place to stay with free parking. The hotel was very clean and they made sure I had everything I needed. The breakfast was good it was cool to actually have a lounge.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us.We work very hard to provide our guest with superior customer service. Glad you enjoyed our lounge and maybe next time you can take a swim in our indoor pool. We look forward to seeing you back soon. Respectfully, Jonathan

"Great property and easy access to NYC"

5
10/04/2018

We had a great experience. We took the shuttle they contract with into the city and for our family of 5 it was $48 round trip. We drive one day and the Lincoln Tunnel had a $25 toll one way. The hotel itself is very nice but the surrounding area looked a little sketchy. The Internet in the lobby wasn't the best and I had to go all the way outside to order a Lyft (again $62 one way from from the 9/11 Memorial). The room was very nice and comfortable. I would stay here again for sure.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us. I apologies about the internet not working well for you in our lobby. We did check into this issue and it seems to be resolved. We hope to see you back soon. Respectfully, Jonathan

"Clean, Comfortable, Great service, Fortunate location"

5
09/04/2018

Came for a four day stay. Everything was very well looked after, clean, comfortable and the service was great. The location was very fortunate, quick shuttle ride straight into the middle of times square. Breakfast Buffet with good food. Wonderful hotel, Highly recommended.

"Amazing start to finish!"

5
09/04/2018

Wonderful hotel, will definitely return! Highly recommend! Great service and great location, spotless facility. Convenient and safe for families. You won't regret it. We will definitely be returning to this hotel.

"Really clean & great location"

5
09/04/2018

Stayed for 4 nights with my husband. Used the hotel as a base for travelling in to New York. Bus leaves from outside hotel & drops you at Times Square. Return journeys are available. Good location and easy to get to from Newark airport via car. Breakfast was ample & Staff friendly & helpful

"Best Western North Bergen - Great Experience"

5
06/04/2018

We took a family trip to NYC with the family and decided to stay right outside of the city to save on trip costs. This hotel was recommended by friends and we were extremely happy there during our stay. The hotel is relatively new. Hotel stay includes free parking, free breakfast, the staff is friendly and they have a small lounge in case you need a late drink.

"Amazing Hotel and Staff"

5
02/04/2018

We were in NY with a group of 45 kids and 20 chaperones. The hotel was wonderful both in cleanliness and hospitality. We felt very safe and had a wonderful time. The continental breakfast was outstanding.

"North Bergen Hotel that was as nice as a luxury Manhattan Hotel"

5
02/04/2018

I had a reason that I needed to be in the area for a night so I chose the hotel closest to where I needed to be. Was incredibly surprised at what a high quality hotel it was. Staff was excellent, rooms were beautiful and the whole experience was wonderful.

"good value alternative"

5
31/03/2018

We were here for 5 days during mi March and it was an excellent stay. We decided to stay outside Manhattan to save some $ for visiting attractions and this hotel was the perfect match. the all staff was very friendly and helpful. the rooms are large and spotless with mini fridge and microwave. The free garage is a big plus so close to New York city. They offer complementary breakfast with a nice variety. During the week , it was served until 9:30 am but most of the food were gone by 9 am, so , I decided to go early and bring breakfast in our room and it was perfect. They offer a shuttle to the city but with limited schedule and a fee of $15/round trip. We decided to use the local shuttle at $6/ round trip available 7 am- midnight. You can catch it at the Super 8 motel ,just 3 minutes walk from the Best Western. On the way back, the stop is on the over side of the highway and it is 10 minutes walk but pretty save even late in evening. Regarding the traffic, it is 10-20 minutes drive to Port Authority Terminal, very close to Time Square. The stop to come back is across the terminal . The shuttle is running every 15 minutes. We found that an easy and cheap way to go straight to Manhattan. Overall , I do recommend this place for who want to avoid the cost of Manhattan hotel , have a free parking and complementary breakfast. I will come back here on my next travel to NYC.

"Great Economical Family Hotel"

5
31/03/2018

The bed comfort was superb, breakfast had the right options to eat (fruit, yogurt, pancakes, eggs, etc), free parking, pool and gym, and staff were very good— a well-managed hotel. There is decent bus service, one run New Jersey Transit and one by private company that all takes you into the Port Authority Bus Terminal for $3/trip. For the price, it's hard to go wrong.

"Good value for the money"

3
25/03/2018

Overall this hotel is a good value for the money. The hotel is in a decent area and we felt safe walking around. Food is nearby if you don't want to go to the city which for us was convenient because we got snowed in one day. The front desk staff is super friendly and helpful. Breakfast is average and they mix it up a little each day. Don't go here for the views as our room looked out the back at the piles of trash just strewn about. Maybe they should check here for Hoffa's body. The shuttle service to the city was fine but the people running it suck. The return times to the hotel are limited to 8 9 or 10pm. You have to choose which time you want as you board. We chose 8pm. When we realized we wouldn't make that time we called and they said no problem for the 9pm shuttle. My family and one other person were the only ones they picked up. The shuttle didn't show up until about 920 and the driver seemed irritated he had to be there. When I handed him my ticket he mumbled 8pm, which was my originally scheduled time. It was cheaper than uber so whatever and the shuttle is not run by this hotel. So for a cheaper place out of the city but still close, this was the best bet!

"One of the best"

5
24/03/2018

Great hotel, great service, great breakfast. Truly really happy with everything. The bummer is paying double transportation money because it is in Jersey. Otherwise, the staff is awesome, beds are nice.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We understand the transportation cost but to stay in New York City would cost you even more. We hope to see you back soon. Respectfully, Jonathan

"Broadway overnight"

5
24/03/2018

The rooms and bathrooms are really nice, We stayed for one night so we could go into New York for a Broadway show and avoid parking in the city. The shuttle was not available because it was off season but we used a bus service which picked us up at a stop that was relatively close to the hotel. The drop off coming out of New York was a little longer of a walk back to the hotel, but not bad. The staff was very friendly and helpful. We had to make an extremely early departure before the scheduled breakfast time due to a coming Nor Easter. Eileen was so kind and brought us some pastries to take with our coffee on the road. We would definitely stay again.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are sorry you could not stay with us for breakfast but hoe on your next stay you will not have to leave so early. Respectfully, Jonathan

"Met our needs nicely"

4
20/03/2018

We enjoyed our stay. Staff were courteous and responsive to our needs. Shuttle to Manhattan was too pricey for a family but access to public transportation was good. We would consider this hotel again.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for sharing your experience with us. Hope to see you back soon. Respectfully, Jonathan

"Fun little weekend"

5
18/03/2018

The rooms were great. Staff was friendly and helpful. Zulma made a wonderful breakfast both days we ate she's a wonderful person. Smiling both morning conversating with my 6 year old over all a great person.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We will be sure to let Zulma know how much you enjoyed the breakfast. Hope to see you back soon.

"Great Stay! Great Location! SUPER SERVICE!"

5
16/03/2018

The staff at this hotel is VERY helpful and professional. I was here on business for several days and every morning greeted by friendly staff. Eileen and Zuma Rodriguez were in the breakfast area each morning and greeted and spoke as if we had known each other for years.

"Excellent hotel with an exceptional staff"

5
15/03/2018

I had a suite and it was incredible! I got a chance to use the pool and lounge and it was perfect! Breakfast had so much variety. Angelique at the front desk was lovely. She made my stay that much more special. I definitely will be returning.

"Excellent Stay and Accommodations"

4
15/03/2018

The hotel rooms are very spacious and chic. The breakfast cooked and prepared by Eileen was excellent! Great place to stay! I will definitely come back here for a stay whenever I am in the North Bergen , NJ or Ney York area.

"Excellent hotel and service!!! Reasonably priced."

5
11/03/2018

We stayed at the Best Western and were quite impressed. The hotel is nicely appointed and the rooms are modern and comfortable. The breakfast team is awesome. Eileen , Zulma and Shauna made sure everything was stocked and that everyone was enjoying their breakfast. If we head this way again we will definitely stay here!

"Great hotel to stay at when visiting NYC."

5
08/03/2018

We picked this hotel to save money by not staying at a more expensive NYC hotel. I can now say we made the right decision. It is located seconds off the highway leading to the Lincoln Tunnel in a residential neighborhood. Checking in was a pleasure with Shaina. She was so helpful and knowledgeable and made our stay even better. The secured indoor parking was a great worry free plus. Our junior suite was spacious, comfortable and clean. Two large screen tvs was a great touch. Our family of 5 had more than enough room. The hotel is serviced by an outside shuttle service company at $15 / person roundtrip to Times Square but we found an express mini bus with a stop around the corner at $3 / person which for 5 people is a big savings. The whole ride is about 15 - 30 minutes depending on time of day. The breakfast was fresh, plentiful and better than many hotels offering a free breakfast. Eileen was very nice and helpful if we needed anything. This hotel is excellent to be used as a base to explore NYC. Thank you again to Shaina and Eileen. Would we stay here again?? Definitely!!

"Nice Option"

4
26/02/2018

Had business in NJ. Hotel was clean, good wifi, quiet. Would stay again. Typical breakfast, secure parking, food options a short drive away. Staff friendly, attentive. Very nicely located just off the highway.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so glad you had an enjoyable stay. We hope you return soon. Respectfully, Jonathan

"NCY weekend getaway"

5
20/02/2018

It was very clean and reasonable price. Loved the easy commute to get to the shuttle to get to NYC and back. Only a 3 dollar ride. The Hotel staff was very friendly and helpful. Love the free parking and a safe garage. A good Free breakfast and pool to use and gym and lounge. I am deff staying here when I want to go to NYC again.

jonnyrh, Owner at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We try very hard to give all our guests a great experience. Respectfully, Jonathan

"Awesome Place"

4
09/01/2018

We were visiting New York and decided to stay here to save money. It would have been more to stay in the city and the drive wasnt that bad. There was actually a shuttle that took you to Times Square and brought you back for a reasonable price, it was $15 for a ride there and back or $10 one way. The staff was very friendly and made us feel welcome. There breakfast is very delicious! It was complimentary, which is always a bonus. Coffee, waffles, pancakes, eggs, sausage, bread and pastries, yogurt, fruit. The breakfast hostess was also very nice and asked us how our food was. I will say that it isnt far from the Newark airport, and made it cheap to Uber to and from there. If you are visiting the city and Uber back to the hotel, it will be a bit pricey, but we only needed to do that once since we watched a show that ended late. I definitely would stay back at this hotel, especially if there isnt a decent place to stay in the city around the same price as this hotel.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you very much for your feedback. We are glad you enjoyed your stay. We work very hard to provide superior customer service every day to every guests. We hope to see you back soon. Respectfully, Jonathan

"Wonderful Hotel"

5
03/01/2018

My son and I took our granddaughter to New York for one of her Chistmas presents and decided to stay here to avoid driving into the city. The room was awesome, breakfast was great, staff very friendly and parking garage was a plus! We took the bus from hotel just above into town. Was either 3 dollars or 3.50 depending on one we got per person. Took us right into town with no issues. It is a bit of a walk when you return on the one bus but we made it just fine. Next time would take the one that drops u off at hotel. Would definitely stay here again if we drive up. Easy to get to and get get back on the road home!

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much for your feedback. We will pass on your kind words to ur team. We hope to see you back soon. Respectfully, Jonathan

"Great stay! Highly recommended!"

5
02/01/2018

After spending half of our vacation at a hotel around the corner from this one, this place was a welcomed breath of fresh air! They exceeded our expectations. We came to go to the city every day and really didn't want to get out of the comfy beds. Stay here.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so happy you enjoyed your stay. We hope to see you back real soon. Respectfully, Jonathan

"Great Stay at BW Premier"

5
01/01/2018

Would highly recommend this hotel. The hotel was very clean and the staff was very friendly and helpful. We booked a suite. It was large, comfortable and very clean. The beds were comfortable. Parking was free in a private gated parking garage. They also have a great inexpensive shuttle to Times Square.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We worked very hard to provide a very comfortable and enjoyable environment for our guests. We hope to see you back real soon. Respectfully, Jonathan

"Great place to stay to visite New-York"

5
01/01/2018

The hotel is nice incide parking. Short distance from restaurent and grocery . Shuttle to New-York or bus is issue .the morning breakfast is very good and the staff is friendly .the rooms are nice and very clean the bed are so comfie did not want to get up .

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We are so happy you enjoyed your stay. We hope to see you back real soon. Respectfully, Jonathan

"Excellent stay !!"

5
01/01/2018

Stayed on New Years eve. Clean and spacious rooms. GREAT complementary breakfast (Thanks to Eileen, Zulma and team).. The location is good too; pretty close to the bus route from Port Authority Bus Terminal (8th/42nd street New York). They also have a shuttle for Times Square (to n fro) that needs to be booked in advance.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We will be sure to pass on your experience and kind words with our team. We are so happy you enjoyed your stay. We hope to see you back real soon. Respectfully, Jonathan

"Nice hotel with great staff"

4
28/12/2017

Stayed 4 nights. Room was very nice, clean, comfortable, and staff did their best to assist whenever possible. Breakfast was adequate. Always had eggs with some form of meat as well as the standard waffles and pastries. Lots of options to have dinner delivered. Check with the front desk. Only thing is you might want to look at different shuttle service into NYC other than the one hotel suggests. I know the shuttle is not part of the hotel but my opinion is it is still a reflection on their service.

"Nice place, great to access the city"

4
28/12/2017

I'm sure you know, hotels in NYC are typically quite expensive. This hotel offered a nice balance between cost and comfort. From what I could tell, this hotel had either been built recently or completely renovated. Parking on site is free (a bonus). Breakfast was surprisingly good (but get there early) - not your typical hotel "continental" breakfast - way more than that. Special call out to the young lady staffing the breakfast, she did a great job! Getting into the city isn't cheap, but we took an Uber which for a family of four was cheaper than taking the hotel shuttle (which was not free). Beds are comfortable. Bathroom is small, but nice (and new).

"Great Experience Outside NYC"

5
28/12/2017

Nice hotel minutes away from NYC-Time Square. The staff was friendly, helpful and enhanced the experience. Breakfast offers a variety of options and thank them for helping make recommendations based off of food allergy restrictions for family member. Third party shuttle contracted with the hotel and surrounding hotels is a quick trip into Time Square based on the time of day.

"Wow. What a hotel!"

5
22/12/2017

We have stayed in Best Westerns before, but none like this. From the Friendly and helpful front desk staff to the complimentary breakfast, everything was first class. The room was very spacious, the bed comfortable and everything worked as it should. We would definitely stay again!

"Best in Price-facilities-over all Experience"

5
21/12/2017

I must say that , the Staff selection is the best structure foundation in any hotels and Best western always make the right choice in this..... Comfort of Room, Bed and amenities is awesome. Breakfast is filled with choices around the expected amount of clients and freshly available ingredients are making real taste.

"Excellent hotel for New York Visit"

5
19/12/2017

Loved the hotel location and amenities but would suggest you get a uber to travel to and from New York rather than the shuttle offered to get you there.... they are in no hurry to get you to reservations made. Will definately being staying here again

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. The shuttle service that is offered to our guests is operated and owned by a third party. We have shared your comment with them. We are glad that that the rest of your experience was to your satisfaction and look forward to seeing you back soon. Respectfully, Jonathan

"Great place to stay!"

5
12/12/2017

Clean, friendly staff, good breakfast, accommodating, and nice place overall. We were very happy we chose this hotel. We took the shuttle from the hotel to NYC (Golden Eagle Shuttles) and it was on time and convenient. If we were to come back, we would stay again at Best Western Premier again.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We work very hard to provide a good experience to all our guest and strive to exceed there expectations. We will pass on your compliment to the shuttle company. We hope to see you back soon. Respectfully, Jonathan

"Top Notch"

5
11/12/2017

A 15 minute ride on the shuttle and you are in New York City as simple as that. The hotel is great,have everything you could need, such as a bar\\lounge, fitness center,great breakfast and super employees to help with anything you need. I will certainly stay here again and would recommend this hotel to anyone.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We work very hard to provide a good experience to all our guest and strive to exceed there expectations. We will pass on your compliment to the staff. We hope to see you back soon. Respectfully, Jonathan

"Great Hotel Close to New York City"

4
11/12/2017

We booked 4 Rooms (2 King Suites & 2 Standard Queens) for a family trip to see the Rocketts and city the city of New York. The hotel was great, and although the staff was very friendly the need more training as to what they know about the hotel.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. We work very hard to provide a good experience to all our guest and strive to exceed there expectations. We have taken your comment about training very seriously and will work to improve. We hope to see you and your family back soon. Respectfully, Jonathan

"Very Nice and Comfortable!"

4
11/12/2017

I had a very comfortable stay. The staff was friendly, room was large, breakfast was excellent with healthy choices. The beds were comfortable. The bathroom was a nice size with great water pressure. Nice pool area and fitness center. Oh yes and they have a bar! The only thing I didn't like was the fact that we had to get out of the car, walk to the front desk and ask to be let in the garage each time we returned. They need a better security system for the garage entrance. I appreciate the hotel security but it's a little inconveniencing when you've been out all day and want to park your vehicle. Overall I would definitely stay here again anytime I want to visit NYC without staying in the middle of the NY crowd. It's a short drive to NY.

"Nice Hotel, Great Location"

5
08/12/2017

Location, Location, Location. Could see hotel from turnpike and easy to get to. Great shuttle service to Times Square. Parking at hotel was covered and plenty of spaces. Everyone at front desk and throughout the hotel were very helpful.

"Excellent value"

5
30/11/2017

We were attending an event at the Meadowlands complex and found this hotel appeared to be the best value and we definitely made the best choice. The place is brand new and really shows. There is easy parking in a garage on the first 4 floors of hotel which is nice, you can take the elevator right to your room. All the staff we encountered were extremely friendly especially Zulma and Eileen from the breakfast. They always made sure the buffet was fully stocked. They took great pride in their work and were incredibly friendly. They deserve a ton of praise. Usually free hotel breakfasts aren't that great but this was an exception. They offered fresh juices in pitchers, not those institutional grade machines. The eggs appeared real and there was a pancake machine as well as waffle iron, in addition, there were choices of pastries and breads, as well as meat. Apparently, the oatmeal pot was broken but they do offer that. We had a junior suite (7th floor), there were two queen beds in one half and a living room with a sleep sofa, 2 large televisions with a huge selection of cable channels. There were 2 temp controls for each half of the room and a nice bathroom with glass shower. My only gripe is they got ripped off by who designed the bathrooms, the shower only has one little spot to put the shampoo and soap and it always falls but no big deal. The pool was nice and clean however like other people said, the water could have been warmer and the hallway leading to pool shouldn't be kept so cold. The location isn't bad, not really walking distance to anything notable, however 5 minute drive to Harmon Meadow which is a large outdoor plaza with shops, hotels, restaurants, offices, and a movie theater and expo center. We loved this hotel and definitely would return and recommend.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much for your feedback. We will take a look at our shower shelf to see if we can make improvements, As well thank you for brining to our attention the temperature in the pool and corridor. As we are now getting into a cooler time of year we will address this. We are glad you were happy with your stay and the service you received We look forward to welcoming you back soon. Respectfully, Jonathan

"LOVED IT!"

5
27/11/2017

From location to price to value, loved everything about this hotel. After researching endless options in manhattan and new jersey, went ahead with this hotel because of its great reviews and was totally satisfied with that decision. Prices are affordable, you get free breakfast and a convenient shuttle ($12 per round-trip) right from the hotel entrance to Times Square. Rooms are spacious and clean, seems like a new property. Used the shuttle to downtown everyday and had no issues, drivers were nice and always on time. Breakfast was great, Zulma was such a sweetheart, so grateful for the good customer service :) Breakfast included pancake, waffles, breads, juices coffee, fruits , yogurts, eggs and sausages etc etc endless options, you name it, they had it! Would definitely recommend and come back!

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much for staying with us and sharing your experience We are so happy you enjoyed your stay and all the amenities we have to offer. We look forward to seeing you back soon. Respectfully, Jonathan

"All round Excellent !"

5
27/11/2017

Accommodated a group of 52 people with such professionalizm and a caring manner. Hotel is brand new - everything is beautiful. Staff could not be more helpful and caring. Would recommend this hotel in a heart beat.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for staying with us and sharing your experience. We ry to to our best plan for large groups so they do not feel different from any other guests. We pride ourselves on our customer service and our team really takes it serious, We hope you return soon. Respectfully, Jonathan

"A gem of a hotel .. away from Marriott or Hilton"

5
27/11/2017

Very nice hotel. Very courteous staff, especially Zulma, who works in the breakfast area. Room was spacious and very clean. Large screen TV was a plus for watching football that evening. Good access into NYC and the NJ turnpike.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for sharing your feedback. Glad you got to enjoy the game. Next tie come down to our lounge on the 5th floor to enjoy it as well. We wikl pass your nice words on to Zuilma. Hope to see you back soon. Respectfully, Jonathan

"Very nice place"

5
27/11/2017

A new hotel. Location convenient to greater NYC. Convenient parking garage. Privacy. Clean. Comfortable room. Nice selection for free breakfast. Accommodating staff. No complaints of any sort. Discounted with rewards program, a great bargain.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for staying with us, We are so glad you enjoyed your experience. Hope to see you back soon. Respectfully, Jonathan

"Excellent Stay - No complaints"

5
20/11/2017

Excellent BW Hotel that was in great location to access the Lincoln Tunnel for NYC. The hotel was clean and the staff was friendly. I left at 6:15am to beat rush hour traffic to NYC. Driveway to hotel puts you right onto causeway for Lincoln Tunnel.

"Really Nice Hotel"

5
20/11/2017

I only stayed one night but everything about my stay was great! The room was large with a nice spacious bathroom, two large TV's plenty of windows with daylight and black out curtains if you need it. Although it sits off of a main road, it was pretty quite inside the rooms. The pool and fitness area is great! They also have a cozy bar/lounge which is a plus! I didn't have a chance to utilize the shuttle to NYC but the hours listed on the shuttle schedule were convenient times. I will definitely be staying here whenever I plan to hang out in NYC. The only problem I had was every time we entered the hotel's garage, we had to get out of our car and walk to the front desk to ask them to open the gate. Guests don't have remote access to enter the garage.

"Great Value"

5
18/11/2017

Overall very clean and new feeling hotel. Great prices. Hot breakfast was very nice. Rooms good size and good quality amenities. You do need to call the front desk from your phone each time you need to enter the garage with your car.

"Favorite place to stay!"

5
17/11/2017

There are a few hotels that I stay at more than once and this is one of them! You get a lot of bang for your buck! The rooms are beautiful, clean and spacious. The front desk was very welcoming, accommodating and helpful. Your stay comes with free breakfast down by the lobby. They had a great selection of different breakfast items to choose from. Shoutout to Zulma for being the perfect host while I enjoyed my delicious breakfast! She was super sweet and very helpful! Can't wait to book my next stay!

"Close to the Lincoln Tunnel"

5
13/11/2017

Nice hotel, fairly new and quite clean. Only negative is that the bathrooms are somewhat small. Good breakfast options. Not much around the hotel, but it's close to Rt 3 access so the Lincoln Tunnel and restaurants off NJ 3 was ok.

"Excellent hotel!"

5
12/11/2017

Angie was excellent at the front desk. Very accommodating! Eileen and Zulma were fabulous during breakfast. Paul was great as well. I would not hesitate to come back. Wonderful hotel and staff. A+++++

"Impressive"

5
12/11/2017

No complaints! Perfect for a trip to the city! Beds comfy, pool area nice, clean, modern, convenient, decent neighborhood. shuttle was inexpensive, prompt and friendly! Would definately stay again on a future trip!

"Wonderful staff, excellent hotel, ask about their shuttle to NYC before arrival"

5
10/11/2017

I arrived to find that the hotel did not receive my Booking.com reservation. Manny, the night manager was marvellous. He found me a room, upgraded it - so beautiful, and left a message for the day managers so that my bill was adjusted to Booking.com rates the next day. Shauna the day manager was very helpful and friendly and Eileen who tended the breakfast buffet was so efficient and a lovely person. Breakfast was great too! My only comment is that you contact the hotel prior to arrival because you can pick up their shuttle not far from 42nd street for under $10 with bags to the hotel. I could have saved myself a $60 cab fare from NYC to the hotel. Best way from JFK International airport is by NYC airporter bus to Grand Central ($18), take the train to 42nd street ($3) (there are stairs though if you have a lot of luggage), then go to The Counter cafe on the corner of Broadway and wait on the W 41st street side. The shuttle company is Golden Eagle Express and pickups in NYC start from 4pm (goldeneagleshuttles.com) and check for other time slots. You'll love New York!

"Trip to NY- Broadway"

5
10/11/2017

The hotel is new and was beautiful. Our room was great- we had a suite. The staff was extremely helpful and the hotel has a shuttle into the city. The hotel is convenient to the The breakfast was amazing -Zulma was fabulous- she was pleasant and very helpful.

"Very happy with this hotel"

5
07/11/2017

I would suggest this hotel who would like to save a little money going to New York. The hotel is in great shape and is only about a 15 minute shuttle ride to Times Square. I would stay there again in a flash.

"Very convenient and safe"

5
07/11/2017

We loved this hotel. It's practically new and the beds are great. The breakfast was good. We walked up to the Super8 and got a shuttle to NY for $3.00 which took us to the Port Authority and we walked all over from there. Felt very safe the entire time. On the way back from NY they dropped us further away but still, it was walking distance. We spent less money and loved our hotel.

"Good Staff not so good location"

3
06/11/2017

Good staff and caring. Room was not ready, but they upgraded me to junior suite and apologized for their mistake. Price for the Location could be better. Clean room. Hopefully the lounge will be ready with decent amenities in near future.

"A comfortable retreat after a day in the city"

5
06/11/2017

The staff was very friendly. The room was large, clean and modern. A great nights sleep. The breakfast was a great start to the day. It was a bit of a walk to get to NJ transit into the city, but it was worth the effort for the comfort of the hotel and room.

"Good experience "

5
05/11/2017

Very clean. Shuttle to NYC was easy to use and not expensive...drops you right in Times Square. Hotel staff helpful & friendly. Location is good to get to NYC in about 20-30 minutes but would probably not want to walk around outside too far. I would definitely recommend for a NYC trip!

"Nice, clean, reasonably priced for the area"

5
02/11/2017

I chose this hotel because of its proximity to the NJ transit station. Only a few minutes by taxi/uber, so it's fairly inexpensive to get into the city if that's your plan. The hotel is fairly new. The rooms were spacious, well appointed, and clean. The parking garage is gate secured, so I was not concerned about my safety. Decent breakfast. If there's one negative, it's only that the hotel is not within walking distance of anything.

"Love the way they treated us very clean loved my room the bed wow could sleep all day. Breakfast was the best."

5
30/10/2017

Me and my husband on vacation also went to see my Atlanta Falcons play against the jets. Of course we won. Also when around New York City saw the Statue of Liberty. Lots of people but after all great fun.

"Enjoyable hotel"

5
29/10/2017

It's a very good hotel for stay. Nice and professional staff, good location, very good breakfast, free parking (very very important in NY), free WIFI, perfect rooms, good value,..... I had a very good experience at this hotel.

"Great Breakfast /Clean Rooms but Location a little issue"

4
29/10/2017

Checking In -- the hotel was very accommodating and allowed us to park our car early at 4:30AM even though we weren't checking into the hotel until that night. Room -- very clean and had plugs in multiple locations for powering up devices. There was a unit by the TV that connected to the TV and had inputs for USB, HDMI, and RCA that I believe (although untested) allow one to hook up a portable DVD player to the hotel TV (but the remote doesn't have an Input Select button). The AC was perhaps the only problem as it was cold and couldn't be easily turned off as the controls on the unit itself did nothing and one had to really increase the temperature via the temperature control on the wall. The mini-fridge did not get all that cold either and we had it checked and were told that it needed to have more air space in the back of it. Doing so meant that the wooden door that normally hid the mini-fridge had to be left ajar as the mini-fridge was now slightly outside its storage compartment. There was a mini-safe in the closet but it was up high -- it was up too high for my wife so we ended up not using it. Location -- This is a cheaper alternative than staying in Manhattan for the type of room you get. However, it comes at a cost. If you are looking for the cheapest way to get to Times Square from the hotel, you could do one of two things -- walk up to 30th Street and JFK Blvd and catch a bus for $3.50 or, if you're lucky, you may walk by the Super 8 hotel on the way and a privately-run shuttle bus may be parked there waiting to pick up passengers and that costs only $3.00. This shuttle doesn't stop at the Best Western as far as I know. The other option is to take Lyft or Uber to Times Square which costs about $32 plus tip. One word of caution -- walking involves walking uphill -- about a quarter mile to get to the bus stop. It takes about 20 minutes once on the bus or shuttle to get to Times Square. The bus we used was number 125 that ends at Port Authority and you can get a bus ticket back to the hotel by inputting into the ticket machine that you want route 125, zone 2, and then you'll go to Gate 214 at Port Authority to catch the bus back. Be sure to tell the bus driver you need to get off at 28th and JFK Blvd and then you'll have to walk about a half-mile back to the hotel (downhill). We originally told the bus driver we needed to go to Paterson Plank Road and he thought we meant where JFK Blvd and Paterson Plank roads intersected. That was miles away and ended up having to ride to the end of his line and then back again to 28th and JFK Blvd. That wasted about 30 minutes late at night. By the way, if using Lyft or Uber, be sure to enter the destination or pick up as the Best Western Premier NYC Gateway hotel and not the street address of 2650 Paterson Plank Road, North Bergen, NJ as we did that once and the Lyft driver couldn't find the hotel! Breakfast -- this was one of the best breakfasts in this category of hotel that I've had. Out of the four breakfasts we had there, two days had them put out real silverware and cloth napkins (I think this is because it's up to the attendants to put them out or not) and they had Belgian waffle makers as well as a pancake machine and then three hot entree servings that included plain scrambled eggs, sausages, and then one entree that changed daily. Coffee, juices, pastries, cereals, fruits, and other items rounded out the breakfast choices. On the two days that we had the aforementioned cloth napkins and silverware, the staff came by to ask how our breakfast was and we were given a card with the attendant's name and asked to fill out an evaluation online. The other two days, with plastic cutlery, we weren't asked how breakfast was or asked to fill out an evaluation online. In all, we had a pleasant stay and I would recommend the hotel.

"Great place to stayb"

5
28/10/2017

The hotel is clean, very modern and spacious. Great free breakfast and awesome free parking that is secluded and safe. They have a really cool lounge on the 5th floor as well. The hospitality of the staff is great, very kind and helpful. Enjoyed conversations with the bartender and any questions I had at the front desk were taken care of quickly. Lastly, at breakfast I had a nice conversation with one of the staff members, Zoime who was very kind and sweet. My husband and I throughly enjoyed our stay.

"Best place in new Jersey to stay!"

5
25/10/2017

3 of us went on a trip to new York and to save cost we decided to stay in new Jersey. We were a little worried but as soon as we got to the hotel those fears were gone. The associates are so awesome, friendly, customer service focused. The rooms were so clean, really comfortable beds, modern decor, and just overall inviting. No issues at all with Internet, or quality of service. Clean white towels, nice finishes on all bathroom faucets and tile work. I will absolutely stay here again, and look forward to the time when I get too!

"Commercial"

4
25/10/2017

Very good hotel with profetional service and extremly good facilities. It is not very far from Manhattan. There is nothing to do in New Jersey. There should be shatles organized to the centre but with Uber is Ok if there is no traffic jam on the tunel

"Great hotel!"

5
25/10/2017

The front desk clerks were very helpful, patient and kind. The hotel was clean and comfortable. We enjoyed the variety of breakfast items and the area stayed clean and well stocked especially with help from Eileen. She was constantly cleaning the area around the food and as soon as someone left, she table was cleaned and ready for the next guest! Wonderful service!

"Nice!"

5
23/10/2017

Everyone was sweet and it was great and clean! We really liked the lounge and the staff. Room was big and we enjoyed everything on our mini vacation. My husband and i went into the city with no problem!

"Best Western Hotels & Resorts - My stay"

5
23/10/2017

Awesome experience at this hotel; friendly staff and very helpful - Hotel is located and in a nice area close to a lot of restaurants and shopping. Rooms are great and all the amenities make it worth while

"Really was the BEST! "

5
19/10/2017

Stayed here with the family on a trip to NYC. We arrived off a cruise so were actually at the hotel by 8:30am on check in day. I was greeted by a smiling professional young lady on reception. She told me there was no problem parking in the car park and taking the shuttle bus into Manhattan for the day and checking in when we returned later that evening. We parked up and took the shuttle bus from outside the hotel at 9:15. I had concerns about the bus having read some more recent reviews. As we boarded we were offered a single or return. We took the return option, which included choosing a return time, and were given a ticket with all this information. When it came to return time at 7pm that evening, there were at least 30 people for a 22 seat bus. To their credit the shuttle operators checked tickets and gave priority to those who had booked that return time and also had a second bus on standby to take the extra passengers. Both buses left Times Square at 7pm. This was true for all 3 days of our trip. Yes the buses are busy,but it does seem that the operators have listened to feedback and are providing the service promised. When we got back to the hotel to check in we were greeted by a very professional young man on reception who made us feel really welcome and checked us in quickly. Our room was great, new, clean and functional. Swimming pool is a nice area (pool temperature a bit on the cool side!) When it comes to breakfast, Eileen and her team were amazing. Both hot and cold items on offer, Coffemate flavoured creamer for the coffee, Greek yoghurts, waffles, pancakes, juices. The team were continuously refreshing the buffet and clearing tables. Amazing for a complimentary breakfast. Our stay at the Best Western Premier NYC Gateway reminded us how great Best Western hotels are for the money and we would 100% recommend staying here.

"Nice Hotel and a Great Value"

5
19/10/2017

This hotel was very nicely decorated, the rooms were clean, the staff was very pleasant and helpful. While it is outside of New York, the shuttle service (not free) to and from New York was very convenient and easy to reserve and use. The breakfast was a hot meal (eggs, sausage, pancakes, waffles) with traditional continental items. Check-in and Check-out was very easy. Overall it was a great stay and a great value at that.

"Fantastic Hotel"

5
19/10/2017

Beautiful Hotel, modern, clean and great decor. Staff were very professional and friendly and went the extra mile to please. Easy access to NYC with buses and shuttles. Excellent breakfast buffet with hot, fresh food and staff to take care of our needs. Room was spacious with fantastic bathroom and bed along with the decor. Indoor parking a real bonus!!!! We will be back!!!!

"Good location. No more..."

3
18/10/2017

We stayed during seven days in this hotel, the breakfast was very poor and not taste food also in the room never clean and never changed the sheets or bed covers or never cleaned the bathtub only changed towels and replenished amenities. We passed the complaint in reception on day 4 and left on day 7 without having any response

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you for your feedback. This is very concerning and not the service we are known for providing. We are so sorry that you had such a poor stay. We will be investigating your comments. We have no record of your complaint and again we are apologize. Please contact me directly when you are back in the area and we will show you that we can get it right. Respectfully Jonathan

"Super nice"

5
18/10/2017

I was totally surprised by the service and hotel. Certainly one of the best - Best Western I have ever stayed in. I plan on staying there on future visits. The parking garage was safe and secure and travel to the city was stress-free. Loved it!

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
We thank you very much for your feedback. We strive every day to give our guest a great experience. We look forward to welcoming you back soon. Respectfully, Joanthan

"Incredibly clean & accessible "

5
10/10/2017

We had reserved a hotel near here for the same price that we paid for this hotel. The hotel we were going to stay in it was disgusting, the room smelled badly, it was in a bad neighborhood and we called best Western and talk to Antonio who was absolutely incredible and friendly. So we booked our stay. So thankful we did.

"Good Place to stay while Visiting New York City"

4
09/10/2017

My wife and I stayed 4 nights at this Best Western hotel in New Jersey, across the river from Manhattan, while visiting our son who lives/works in New York City. In the past, we stayed at a hotel in Queens for easy access to NYC subways, but after this stay, we now prefer to stay in NJ because we get a much nicer, larger hotel for the same price as in Queens. We drive from Toronto to NYC, so hotel parking is critical for us and this Best Western has an attached parking garage at no extra charge for guests. Golden Eagle Shuttles run an inexpensive bus service throughout the day between several NJ hotels and NYC Times Square ... reservations are recommended as these take priority over walk-ons when the bus is full (especially the return bus during the evening). For more comfort and convenience, we also took Uber between NJ and NYC which is more expensive (better value if 3 people). We stayed in a spacious Executive Room with King bed, desk/chair, large TV (many channels), microwave, minifridge, 1-cup coffee maker, smallish bathroom (shower only). There is a large breakfast area in the lobby, with typical, but slightly better-than-average food (we went only 2 times because it got boring). The lobby also has a sitting/TV area and business centre (2 PCs, 1 printer, 1 ATM), There is a decent gym and a smallish swimming pool (no hot tub), both of which we did not get a chance to use. There is bar/lounge on another floor that we did not try. Overall, we had a good stay that met our expectations and we could still drive to places on the NJ side. There are shopping and restaurants along the NJ river shoreline. You can get nice views of the Manhattan skyline and you can take the Statue of Liberty ferry from Liberty State Park.

"Travel to New York City"

4
04/10/2017

My wife and Sister-in-law trraveled to New York to visit the 911 memorial and experience New York as a city. We enjoyed our time there. We were glad that that we could get on a shuttle from the hotel and did not have to drive into New York. Overall, a great time!! Thank you for our stay with Best Western.

"Nice motel in good location"

5
03/10/2017

We found this motel to be very clean. They had many breakfast choices. Manny and Angelic were very kind and helpful at the desk to help with our questions about tours and directions. Overall a very good experience.

"Great New Hotel in sketchy neighboor hood."

5
02/10/2017

New, spacious, comfortable, well supplied room; friendly, helpful, professional staff. Descent breakfast, good office area. Sketchy neighborhood, difficult to access. Even Uber had trouble. But maybe that's just New Jersey.

"Great Hotel"

5
29/09/2017

We stayed 7 nights while vising NYC, taking the shuttle every day was convenient. Our room was clean, comfortable and quiet. Bed was very comfortable, breakfast was a great way to start our day. All staff were great, friendly and helpful. Would highly recommend this hotel.

"Vacation stay"

4
28/09/2017

The stay itself was great. I forgot my expensive pillow and paid UPS to have it shipped to me and I keep getting the run around at the hotel about if and when it was shipped, UPS still says it hasn't been picked up.

"Great location and excellent staff"

5
27/09/2017

Easy to get into the city via the bus service. Staff was excellent, rooms were clean and bed was comfortable. Free parking, breakfast and wifi were perks we could not find in the city. Would definitely stay again.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much or your feedback. Without our guests wanting to return we will not have a successful hotel. We are so glad you enjoyed your stay. We look forward to welcoming you back soon. Respectfully, Jonathan

"general"

3
25/09/2017

I would review other hotels In the area for best choice. The service was reasonable however some staff did not care much about the clients, especially when cleaning the tables with a wet cloth which removed crumbs etc. but left a wet table for the next client to dry. The breakfast food provided was not to a reasonable standard was very tasteless. The Oat serial dispenser was faulty, dispensing either too much or very little. The pancake machine was not working properly. The cooked food sausages, eggs and bacon all were tasteless and dry.

"Excellent Hotel"

5
24/09/2017

This is the best hotel if you don't want to pay a lot but wants to be close to NYC. We stayed for 4 nights and I did not find anything wrong with this hotel. This is a great hotel, very clean, well maintained, friendly staff and breakfast is awesome. Kudos to the staff and management!!

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much or your feedback. We are so grateful that you recognize how hard our team works to give the guest s a great experience. We are so glad you enjoyed your stay. We look forward to welcoming you back soon. Respectfully, Jonathan

"Great Hotel"

5
22/09/2017

Hotel is in perfect condition, has a great staff and a very good breakfast. Location is good for sightseeing in New York City as well as New Jersey. A couple of our Uber drivers had a hard time with their GPS directions when putting in the hotel address but just changed it to Best Western with the city and found it okay.

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much for your feedback. I am sorry the Uber driver had difficulty finding us. Since we are new hotel it may take some time for the GPS systems to know were we are. We are so glad you enjoyed your stay. We look forward to welcoming you back soon. Respectfully, Jonathan

"Amazing surprise"

5
20/09/2017

We booked this hotel really last minute and we were so pleasantly surprised. North Bergen is not the most exciting of areas but this hotel made up for it. Clean, comfortable and affordable. The free breakfast offers a good variety and the staff are helpful. The rooms are beyond spacious, the beds are so comfortable with the softest of sheets and the bathroom was modern. You would pay 2x the price for a room of the same size in the city. Housekeeping do a great job and it was such a comfort knowing we were coming back to a clean room at the end of the day. One let down was the shuttle bus into the city. Albeit cheap and frequent, the system is a shambles, with the company constantly overbooking the bus for particular times. It states on the bus company's website “book online to reserve a seat” yet when we tried to show our online booking to get the bus back from Manhatten, the driver dismissed us and told us that the individuals who booked a return ticket for that time in the morning had priority. So even though we had reserved seats and were queuing long before everyone else, we were pushed aside. It is guaranteed that every night trying to get on the bus is like survival of the fittest, with 30+ people trying to get seats on a 21 sitter bus. We ended up paying for taxis some nights because we didn't want to be stranded in Times Square. Also, the driver always let extra people on the bus despite there not being enough seats, meaning they were standing or sitting on the stairs. It was so unsafe that it made us feel totally uncomfortable. The way the shuttle bus is organised would be the only thing stopping us from staying here again as it was a daily anxiety surrounding the question of whether or not we'd be able to get on the bus we had reserved seats on. I would recommend not allowing people to continue booking tickets online if that particular time slot is full to avoid the uproar and arguments that arise when people are turned away. Furthermore, an actual line should be formed for queuing for the bus rather than a crowd of people pushing and shoving to get on. All in all I loved this hotel but they need to reconsider the shuttle bus company used.

"Satisfaction Guaranteed"

4
20/09/2017

Decided to visit the Big Apple on a whim. A friend recommended the general area to stay since the cost of accommodation in New York are offensive. Searched out this hotel and based on ratings (usually take with grain of salt) decided to book. From the minute we arrived we were treated like guests should be. Hotel is clean, our room was bigger than expected, close to NY. Leave your car and take shuttle service available at nominal charge to Times Square. Manny is the go-to guy for over the top service. Recommended amazing location near hotel for amazing NY photo ops. Will stay there again. Highly recommend this hotel. Other in area all much older. Cant say enough.

"Best Time"

5
20/09/2017

Angelic was very helpful with any information I needed and always had a smile on her face. Sheila and Craig who work the lounge were the best!! They showed me a good time for my Birthday. Will the GM made it a point to ask me how things were going and if I needed anything to just let him know. Everyday you had a different selection for breakfast. The hotel is beautiful and in a great location. They have a great local Taxi service Carlos is GREAT!!

"Excellent Accommodations"

5
19/09/2017

Easily accessible from major roadways - yet absolutely quiet rooms to retreat to. Rooms are Clean, modern, comfortable, professional and inviting. Very comfortable beds! This is one of the best combinations for a hotel, I wish they were all like this!

"Best Hotel I have ever stayed at !!!"

5
17/09/2017

What a surprise this Hotel was !! We blindly booked here bcs of proximity and ended up utterly amazed !! Beautiful room, new carpet, awesome furniture and bedding, walk in shower with glass doors, etc

jonnyrh, Manager at Best Western Premier NYC Gateway Hotel, responded to this review
Thank you so much for your nice feedback. We worked very hard to provide a superior product to WOW our guests. Next time you stay with us please tryout our new Lounge on the 5th floor. Hope to see you again soon. Respectfully, Jonathan

"More than expectation"

5
06/09/2017

We stayed in the hotel for 4 nights in July 2017. Onsite Parking was convenient. Property is neat and clean as well as quite, Breakfast was quite good as well. Room was big and neat. Shuttle service to NYC was also there but it made us wait for more than 30 minutes than scheduled time. Great place to stay!

"Highly recommended"

4
06/09/2017

Highly recommended - experience very good. I enjoyed the Golden Eagle service at the Hotel.The hotel was very clean, the staff very helpful and nice. Overall stay was great. We had a fantastic week end. Thank you so much for everything.

"Totally Exceptional"

5
06/09/2017

I have recommended this hotel to all of my friends and family who will be traveling to NY in the future. If you like exceptional customer service, clean rooms, and extremely comfortable beds, this is the hotel for you. Not only is this hotel new, but well maintained in every area. Parking is not only free, but secured and only accessible to guest. The rooms are extremely spacious, including the shower, and decor next level. This hotel is worth every dime and more. Lastly, the Hotel is 5 minutes form the Lincoln Tunnel with a shuttle that run's from 8 am to 11 pm to and from Time Square.

"Lovely stay"

5
05/09/2017

We absolutely loved this hotel! The staff was so friendly, cleanliness was amazing and it was so peaceful too. My husband enjoyed the lounge and my son loved the pool, the shuttle to NYC was convenient and simple. We will be back

"Enjoyable stay!"

5
03/09/2017

We picked this hotel because it was reasonably priced and fairly close to Manhattan, it included a lot of extras that most Manhattan hotels don't offer and comfort and budget were an important consideration. Our stay was for 2 nights and included parking and delicious warm breakfast with lots of options. Additionally it had a 3rd party shuttle option which we took advantage of and didn't have to pay toll charges for Lincoln Tunnel and parking and traffic chaos. We would definitely return to this location!

"Good hotel for the price"

5
29/08/2017

Despite the visual appearance of the neighborhood, this is a great hotel for the money. The low price that included free parking, free breakfast and indoor pool/fitness center access. It is not too far from NYC and the transit stop (there is also paid shuttle service). Rooms were clean, breakfast was great - pancakes, sausage, eggs, muffins, yogurt, cereals, juices, bagels, oats, waffles, fruit, etc. My only problem is that the shower floor could have been better scrubbed there was a very thin layer of grim.

"Family trip to New York"

5
27/08/2017

Excellent friendly good value break, particularly the complimentary parking. Also the shuttle service into New York was very handy. The recommendations for dinner were great. Breakfast is good if you get up before 9.

"excellent hotel"

5
26/08/2017

Me and my 3 children, we stayed at the hotel for 3 nights. The hotel is in an excellent location. In the hotel there is a possibility of a shuttle (for a fee) to Midtown Manhattan. The hotel is very spacious and suitable for families. Full breakfast. wireless Internet . Free parking and tidy. The pool is heated, clean and tidy. Laundry room . Great value for money We'll be back again Eyal

"1st Time to New York City"

5
26/08/2017

We used this hotel during our 1st time to New York City. We stayed here and used the shuttle into Times Square. Rooms were great, short shuttle ride into Manhattan and always looked forward to the morning breakfast. Staff was very friendly and helpful. Would return to this hotel anytime we are in the area.

"Family with teens"

4
26/08/2017

Stayed 4 nights in this wonderful hotel. Very clean and spacious, family with teens should choose to stay in the suite room of this hotel for a comfortable stay. Few minutes bus ride to New York City. A grocery and sonic take out burger is close to the facility.

"NYC Trip"

5
24/08/2017

This hotel was top notch. I was extremely satisfied with everything, from the staff, to the breakfast (free), to the pool. The room was like something out of HGTV. The area was great, close to supermarkets, some restaurants and a movie theater within walking distance. Also some more close by a 6 min drive away. The hotel has a shuttle to NY for $6.50 per person, which can get a little pricey,but very convenient when your checking in and out with luggage. You can catch the bus at the Super 8, for $3 per person (2 min away), on the other days. If you're ever looking for a great place to stay with easy access to NY that won't break the bank, don't hesitate to book at this hotel.

"Convenient & Comfortable "

5
23/08/2017

We stayed at this hotel in July, and we booked it because it was very close to Times Square, and the fact that they offer parking and a privately run shuttle service to Times Square. Thus one doesn't have to drive in downtown NYC, yet be extremely close at the same time. We were impressed right from check-in, where we met Angie. Angie was very professional, and very hospitable. She really went out of her way to ensure that we had a comfortable stay, and I think that shes a great ambassador for the hotel. The room was very clean and modern. The bed was comfortable, and the bathroom was perfectly sized. The free breakfast was exceptionally good for what it was (free). They had pancakes, various breads and pastries, cereals, yogurts, waffles, coffee, tea, juices and a few hot dishes (varied each morning during our stay). Overall we were pleasantly surprised, and we wouldn't stay anywhere else when visiting NYC. The reception staff were indeed 5 star!

"Clean and well located"

4
22/08/2017

Very nice and clean place.I would recommend this hotel to everybody.Would return in the future.Thanks Best Western. We returned late one night, and I was looking for cereals and milk for my son and the staff gladly provided it for me. Accommodation was top notch!

"Great hotel "

5
19/08/2017

Good hotel, very clean and the staff are nice. Definitely a place to go when heading to NYC. Close to busses that take you to manhatten for only $3. If you're going to manhatten, specially if your a family then this is definitely the place to stay.

"Great hotel, just across the Hudson river from NYC"

5
18/08/2017

Great location. Modern, updated hotel with friendly, helpful staff, very nice rooms, pool, gym, ect. Free parking and free hot breakfast. $12 round trip shuttle service to Times Square. Best deal to visit NYC. Very happy with this hotel and would stay again when visiting New York City. Talking to other travelers on the shuttle, we're pretty sure this is the nicest hotel in the area and best deal, all things considered.