Room 1
Room 2
Room 3
Promotion code

Best Western Premier Hotel Herald Square, New York

50 W 36th Street, 10018-8029, New York, United States - See on a map
Best Western Premier Herald Square - Exterior The Best Western Premier Herald Square is ideally located in the center of New York. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Situated in the heart of Manhattan, Best Western Premier Herald Square is an ideal choice for business and leisure travelers. Our New York, NY hotel offers a truly refined atmosphere with superior comfort and service. Sleep peacefully on a plush bed and marvel at spectacular skyline views. All of our smoke-free rooms feature stylish furnishings and deluxe amenities including flat screen TVs with cable HD channels and free high-speed Internet and a single-serve coffee/tea maker. Recharge at our modern fitness center. After a busy day of sightseeing, the Premier Lounge is a fun place to unwind, or relax with complimentary coffee on our inviting outdoor deck. Corporate travelers appreciate our proximity to New York airports, Penn Station and Grand Central Terminal. Choose from a wide choice of restaurants nearby including casual American fare, delis, steakhouses, fast food, and ethnic cuisines. There is no shortage of things to do. Walk to the Empire State Building, Macy’s and Times Square. Get tickets for a Broadway play, tour the Metropolitan Museum of Art, or explore trendy boutiques and nightclubs in Greenwich Village and SoHo. Top attractions like the Statue of Liberty, the 9/11 Memorial and Central Park are just a short taxi or subway ride away. Find your urban refuge in the city’s lively midtown district and discover everything New York City has to offer within easy reach.

Best Western Premier

Hotel Herald Square

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 2668 guest reviews
NOTE ISSUED
Excellent
1535
Very Good
897
Average
174
Poor
42
Terrible
20
REFER TO NOTICE
Business Business
222
Couples Couples
790
Family Family
1012
Friends getaway Friends getaway
339
Solo travel Solo travel
112
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"MEH!"

1
andreaustinonline, New York 07/06/2020

this will be my second posted review of this hotel, Over the past 3-4 years i've stayed at this location numerous times (I'm currently a Best Western Platinum Rewards Member) and usually most stays go without incident (although they need to retrain the housekeeping staff in cleaning it's lacking AND there is always well not always but 90% of the time hair in the towels and or sheets, ugh). my stay from May 28th (1 night) was absolutely one of the worst hotels stays i can remember. I arrived at the hotel @12:30pm (the hotel front desk staff very indifferent) i did request a early check-in which is subject to availability. Male front desk agent advised me that my room was not ready & would be ready for at least an 1.5 hr (2pm), wasn't excited about that but i had a few things to pick up so i checked my bags and left. i returned to the hotel at 1:45pm front desk agent advised me that his system was down and couldn't check me in, 10 mins the other front desk agent alerted that a room was ready, (ok so here is where the story takes a turn for the worst ) she assigned me to room 604 (small cramped, dark room in the back of the hotel) dirty bed linens & construction debris (the hotel is in the midst or a remodel, redesign, construction of sorts- not advise at check in or the website) back to the front desk.... now i'm assigned room 1502 (AC doesn't work its a hot & humid day in NYC) one of the hotel staff has escorted me to the room and advise that most of the floors were in operable due to remodel/construction (pictures removed from the walls, chairs and things moved out of rooms) he told me to wait in the room he'd try to find me another room with working AC, 20 mins later he returns with keys for room 403 nice room and cool at this point after dragging my bags around the hotel i would stayed in any room i was exhausted and felt completely defeated. FYI the hotel is in front of an active construction zone that starts work @6am. I checked out of the hotel @8:30am. Will NOT be staying here again! travelers beware.

"Best Western"

5
User 01/06/2020

Loved the staff they were really nice. And overall it was a nice place to stay at. Hotel had very convenient and awesome coffee maker. The hotel also had a nice lounge area. and If Donna still works there she deserves a raise

"Business Trip"

4
Cynthia M, Lexington, Kentucky 13/05/2020

It was clean and the staff was nice. The bed was comfortable. The location was perfect--I could walk to my business meetings each day--no cabs and no Ubers! I walked to Central Park and Times Square. Lots of good food within walking distance

"Excellent"

5
redkisd, New York City, New York 26/03/2020

Excellent and Accomodaing. From check in to check out. I opted to stay another night and they even honored the lower price from a booking website. I've never had that happen. I will stay here again. Clean rooms. Actually, immaculate rooms.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We take cleanliness very seriously at our hotel, and I am glad you were able to enjoy your stay. We work hard to ensure that each stay is better than the last. I'm happy we were able to accommodate you, and we hope you enjoyed your time with us. We welcome you in the future. Mustafah Syed General Manager

"Amazing price for the location"

5
k0hlenberg, San Diego, California 17/03/2020

I was skeptical as to whether or not this hotel would be fresh and clean because of the great value for the location. I was more than pleasantly surprised that it exceeded my expectations! Even my picky adult-daughter was happy! And the location was perfect for all the sights we wanted to see in NYC. My only caveat is that you could hear the clunking of the elevator in our room, which was unpleasant at night, but not terrible.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your experience. I apologize the elevator bothered you in the evening. We do our best to make sure each guest is taken care of. I hope you had an enjoyable time with us, and we welcome you in the future. Mustafah Syed General Manager

"Couldn't cancel despite Coronavirus"

1
User 17/03/2020

Best Western has a no cancellation/return policy. While I respect that policy, and recognize that I tried to cancel after the no-refund cancellation date, Best Western has not updated their policy to allow for coronavirus concerns. As someone who is within the high risk category, I tried to cancel or change my reservation for a later date, but was unable to do so. Best Western customer service told me that it was leaving the option up to each hotel and when I called the Herald Square hotel, was told that there would be no refunds. Shame on Best Western and this hotel for not accommodating travelers in this time of uncertainty.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Hi, thank you for reaching out. This issue may be a result of a number of factors. If you booked direct through bestwestern.com, please call the hotel and (212) 776-1024 so we can make this right. Unfortunately, we may not be unable to cancel your reservation if you prepaid through a online travel sites, as they are the ones who have your funds and the refund of your reservation should be discussed with them directly. Thank you, Mustafah Syed General Manager

"Wonderful Stay near Herald Square"

5
User 11/03/2020

I used to live in the city and come back often. My friend and I had come for a theatre trip and we flew in on the red eye. We got in about 8am and Alam and his team got us an early check in, which was so fantastic! Yes, the rooms are small, but if you are expecting a large room you better be ready to pay a large price! For the cost, these rooms are fantastic. We were on the second floor, but you couldn't really hear the street. My friend and I travel together often and she struggles to sleep in hotels, but not here! We slept well every night. Our needs were met. I only went down to breakfast once, but it was lovely. The rooms were cleaned well, and the location was in perfect walking distance of the theatre district, Morgan Library, Bryant Park, and Herald Square. Subway around the corner. Really a wonderful place. My husband and I are going back to the city in April and our room is already booked.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm thrilled to hear you enjoyed your stay. We work hard to make each guest comfortable. Travel can be stressful, but your hotel shouldn't be. I hope you enjoyed New York City and if you ever visit again, we hope you choose to stay with us. Mustafah Syed General Manager

"Perfect Place"

5
User 11/03/2020

First off it's super easy to navigate too walking from Penn Station. Second it's location is smack dab in the middle of everything. Look if you want a view go book at a hotel double in price. I used to do that, then I realized I spend 90% of my time outside of the room. So I really look for location, amenities, price, and most of cleanliness. This place had all of it. On top of it being a clean room top to bottom, they checked me in at 12:30pm. I've stayed at a ton of hotels in my life, I've never been able to check in that early. The staff was completely gracious and amazing, and even printed my concert ticket for me too. All I can say is I had three rooms I booked and cancelled up until I chose this place and I'm extremely glad I did. I saved money and stayed in a clean hotel in one of the best locations in nyc. Stay here and explore outside the room, ps there's a Taco Bell cantina around the corner from it too, so awesome! Cheers!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location makes us a fantastic place to fully explore the city. I'm glad you enjoyed your time here. I also hope you had plenty of opportunities to try out our multiple amenities. If you ever are in the area again we hope to see you. Mustafah Syed General Manager

"A Hidden Treasure!"

5
Robert S, Rochester, United States 10/03/2020

Though it has a very unpretentious entryway, once inside, this hotel has very nice rooms, pleasant staff, an excellent breakfast room and a great location--I walked there with my luggage from Penn Station. Plus it's close to Macy's, all the subways, the Empire State Building, and everything I needed to be near for my stay. Definitely, a keeper!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It sounds like you had a great time in the Big Apple and was able to fully enjoy your experience. Our team works hard to make each guest feel welcomed. I hope you also had a chance to try out our complimentary breakfast. Mustafah Syed General Manager

" OK stay "

3
TheSwissNomad, Lugano, Switzerland 09/03/2020

I have just spent 9 nights at BW Premier and I have mixed feelings about it. Upon checking in, I had problems with my credit card (which worked everywhere else in the world, China included) , so I tried to pay with maestro and they do not accept it, so I asked to withhold my cash payment until I solved the issue about it the following day. The following day I was told my cash was in the bank already and could not do anything. They were able to charge me a night, and I explicitly asked to be fully charged before arriving, so I think they only wanted the cash. I was given no receipt, so I asked about it in order to get back my 200usd deposit before leaving... I must say all staff was very inexperienced, I have never had such a bad experience in the world, not even when no one spoke English. The room was large, comfortable enough, TV kept buffering though and it was very cold at night because of the poorly insulated windows. Location is good, price was 1150 usd for 9 nights which is kind of a good deal for NY, but if I knew I would have encountered these issues I would have booked at a fancier hotel. Overall this is an option if you cannot afford more (especially for being on 36th street) , but don't expect luxury of any kind.

"Hidden Gem"

5
X5531KGbethr, Olympia, Washington 08/03/2020

My husband and I stayed here last week. We couldn't have asked for a better stay. I did so much research before choosing this location and was very happy with my choice. The staff was excellent. So kind, introduced themselves and gave great dinner recommendations. The rooms are clean and nicely decorated. They are normal size for New York. Our room was on the back side of the hotel, so there was not a view. But what we did have was the ability to open the window and get some fresh air. It was also surprisingly quiet when we did open the window. We only utilized the breakfast area once. It was a typical spread, but the bagels seemed to be fresh from the area. The location couldn't have been better. It was great to be around the corner from the Empire State Building, shopping, great restaurants and so much more. Times Square was easily within walking distance.

"Great location"

5
Janb3321, Plano, Texas 06/03/2020

Excellent location, wonderful breakfast, employees that stay for years and are really good. The rooms are mostly small but clean, comfy and very nice. Close to 5th Ave, shopping and the Metro with lines going almost everywhere.

"Poor Customer Service"

1
User 06/03/2020

Booked a reservation and price dropped 30% within 24 hours - staff unwilling to reduce reservation price at all! Not a way to make customers feel good about your hotel and does not make one feel like a valued guest. Have not even arrived at hotel and already disappointed. I have been a loyal Best Western customer for some time - Best Western you can do better than this!

"Honeymoon"

5
Jason R, New York City, New York 02/03/2020

This hotel is a great place to spend a few days at. The staff is amazing especially Donna, Bebe, Farrah, and the rest went above and beyond for us the whole stay. Highly recommend going and the price is wonderful.

"1st Time Stay in NYC"

4
TonynNicole, Windsor, Canada 01/03/2020

I recently booked a 5 night stay and was thrilled with our time here. Check in was a breeze and the front desk staff was extremely helpful and courteous. The hotel located in Midtown and is smaller (17 floors) and our room was definitely small with no view (4th floor) but neither is extremely negative for me. I enjoyed that we were in a location that made walking to many locations super easy. There is a small lounge with great drink specials and amazingly friendly staff!! Thank you especially to Farrah and Sergio!! Both of you were extremely friendly! Our breakfast was included and was an unbelievable value So much selection and Gina never let's any items go low!! Definitely a bonus having a great breakfast at I was on a business trip and busy majority of days! Overall it was a fabulous stay and would 100% book again if we return

"Great Location. Dirty Room"

3
User 29/02/2020

I think the hotel is in a great location. walking distance to many shops, restaurants and public transportation in Midtown Manhattan. I've stayed at this location several times and for the most part always had a good experience. This time i found several different textures/colors of hair on the bed once i pulled the covers back. I slept in my clothes on the top cover ( i was only staying one night). The towels in the bathroom were questionable. FYI- Travel Tip #1 i always get 2 sets of fresh towels brought to my room once i check in. I slept comfortable & breakfast is usually good at this location, lots of variety to choose.

"Great Location, Good Value and Clean"

4
snickles171, Plymouth, United Kingdom 27/02/2020

This hotel was a very good choice. We spent so long looking at where to stay for our trip to NYC having never visited before, so pleased that we decided to book here. The best feature of this place is its location, its in walking distance to Times Square, Top of The Rock and The Empire State building. We also walked to central park one day this took about half hour. FYI Bryant Park is very close and worth a visit. Food wise we ate out as this is NYC and you have so much choice from dollar pizzas to high end fine dining. The hotel does a happy hour for drinks early evening and this was worth it before going out. Breakfast at the hotel is delicious and the pancakes and maple syrup are insane. There is a little Irish Bar / Restaurant 'The Keg Room' opposite the hotel and they have basketball games and sports playing at the bar, we loved this place. Our room was a standard room and I can honestly say its the smallest hotel room I have ever stayed in, although I understand this is a standard thing for NYC. Although we did have a view of the empire state building! Overall great stay and would highly recommend to family or friends looking for good value for money in a great central location.

"Fantastic Hotel!"

5
User 23/02/2020

This hotel is clean, has friendly helpful staff, a great bar and is in a great location close to stores, restaurants, and metro stations. I would highly recommend this to anyone looking to stay in Midtown Manhattan. Special mention to Sergio, Donna & Bebe who made our stay memorable.

"Great location!"

5
GlensFallsArtlife, Queensbury, New York 19/02/2020

Love the location of this Best Western in NYC. YouWill be near Macy's and other stores. Walk to Penn Station and subway station. Our room was nyc small, had a beautiful view and a great walkin shower!

"Good place to stay all factors considered"

4
rosemaryg568, Pawling 17/02/2020

One night stay. Will stay again when in NYC. Very clean. Good size room for NYC. All staff professional. Central location and easily walkable to surrounding attractions and subway and busses. Good breakfastNo complaints at all.

"Wonderful Staff and Cozy Rooms"

5
Dan M, Pasadena, California 13/02/2020

Don't expect the largest rooms, but do expect clean ones coupled with outstanding service. Every morning, a full breakfast is served, and free tea and fresh coffee are available in the lobby. We didn't drink in the lounge/bar of the hotel, but we talked to others who found the atmosphere friendly and inviting. Our most pleasant experiences involved the staff: housekeeping supplied us with items we forgot or needed more of; the breakfast crew served up a pleasant good morning, and the front desk accomodated us when we forgot to check-out (because you Will sleep well) and arranged for another room at reasonable rates when we extended our stay. Thanks to all of you! Finally, if you like to city walk, this hotel is in the center of Manhattan. You are close to subway and buses (use Moovit to navigate your route). And get out and walk! The greatest way to see the city. Central park is about 3.5 miles with stops at the Met and other museums, and Greenwich is about the same with a slight detour through Times Square.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are thrilled to have you at the Best Western Premier Herald Square. I'm glad you had such an enjoyable experience from our quality service to delicious breakfast. Thank you for writing such a thorough review, it sounds like you had a great vacation and we look forward to seeing you in the future! Best Wishes, Mustafah Syed General Manager

"Great staff!"

5
JayB346, Detroit, Michigan 12/02/2020

Super clean, convenient hotel in a great location. The outstanding feature is the great staff. Everyone from the bag check guys, the front desk, house keeping and especially the bar tender give 100%+ to make you welcome. We be back soon.

"AWESOME VIEW"

5
732wandad, FRANKLIN, United States 10/02/2020

The property is in a great location. It was only a two block walk to the Empire State Building and a few blocks walk to Times Square. We stayed in room 1704 and we were able to enjoy a beautiful night view of the Empire State Building. The location of this hotel made it so easy to move around New York.

"Great stay!"

5
Susan B, Fairview Park, Ohio 09/02/2020

Room and hotel was very clean! 10 minute walk to NY Penn Station, 2 minute walk to the nearest subway, 10 minute walk to Times Square. The room was on the smaller side but all you do is sleep there! Would stay there again!

"Great mini-getaway"

5
User 08/02/2020

Perfect amenities in a comfortable hotel in a great location - midtown NYC. I wish I brought my pet dog with me for the weekend. We will definitely stay there again. Had a fantastic time; even though it was a short weekend We loved every minute of it & Best Western made it a 5 stars experience.

"BEST Best Western"

5
kellygirl132020, North Richland Hills, Texas 07/02/2020

This hotel is in a prime location in NYC. There is a parking garage on the same block and many restaurants and services nearby. You are close to Macy's, Times Square, Madison Avenue, and multiple subway stations. It's in a great neighborhood and I never felt unsafe, at any time of the day. The room was small, but clean and comfortable and quiet. My travel companions were very tall, so the bed was small for them, but I slept very well in the double bed. I would definitely stay here again!

"Just Perfect"

5
ParisienneNJ, New York City, New York 04/02/2020

Terrific midtown location of this hotel is just one of the many pluses. The front desk personnel could not have been nicer and more helpful—great representation for BW. The room was spotless and well appointed with coffee and tea available as well as access to a breakfast room and lounge. The art work throughout the hotel was spot on and NY centric. I highly recommend this hotel for anyone looking for a welcoming and comfortable stay.

"Excellent"

5
skylart968, Huntington, New York 04/02/2020

I'm very satisfied during my stay in your hotel nice sleep very close in my need in the city, I'm enjoyed during my stay I will be back again in your hotel also I bring my families my friends my co workers

"Great overall hotel, which is rare!"

5
User 02/02/2020

The service staff was amazing. The breakfast was tasty. Everything in the hotel was clean. My room had a great view. The room was not as big, but that's standard in New York. You can't beat the location right in the middle of the city.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Quality service is our top priority and I'm so glad you found it exceed your expectations. Thank you for choosing to stay with the Best Western Premier Herald Square, we were so glad to have you! Please keep us in mind for your next trip. Best Wishes, Mustafah Syed General Manager

"A terrific place to stay!"

5
BinghamtonBeth, Endicott 31/01/2020

The accommodations, the location and the staff are all great. We stay here whenever we are in town. Clean, comfortable with a good hot breakfast and nice happy hour. Shukla runs a great variety of breakfast food. Sergio in the bar is personable and a wonderful bartender with a welcome to everyone!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team does a fantastic job taking care of our guests, and I am pleased to hear that you were able to enjoy your stay while you were with us. We work hard to make sure each guest feels like they are at their home away from home. We hope to welcome you in the future. Mustafah Syed General Manager

"Home away from home "

5
rfmilanez, Porto Alegre, RS 30/01/2020

I spent 11 nights here, no negative points. Since I checked-in everything went smooth and perfect, Jenny and Donna at the front desk made everything possible to help and made me (and other guests) feels like home. During all my stay the cleaning was done impeccable and all the employees of the hotel talk to you smiling and asking if you need anything to improve your stay. Regarding the location, it couldn't be better. Exit the hotel to the right, 5th Avenue, to the left? 6th Avenue and Broadway, it's better located than many other (and much more expensive) hotels I've stayed. Without any doubt this will be my hotel for the next visit. Congrats Team!

"Great central location"

5
User 30/01/2020

Great central location, Midtown, to use as a jumping off point to explore Manhattan. The big Macy's and a Metro stop are only a block away. Very friendly staff, clean place. They provide earplugs on the nightstand! but we never had to use them, even on a lower floor. Decent breakfast that while it's not included anymore is still a decent price.

"Business visit"

5
EuropeOdysseyTours, Rome, Italy 29/01/2020

I spend 4 night in this centrally located Hotel. The room was clean, the Breakfast was sumptuous, the Coffee in particularly wonderful. The staff were helpful especially Donna , though each one of them went out of their way. It is centrally located to the subway and the financial district. Is a good value for money. Will consider this hotel on my next visit as well.

"NYC STAY"

4
ncschuy, Jamestown, New York 27/01/2020

Great location and value to stay in the city. Walking distance to most everything. Rooms are small, but all you need to stay in the city. Staff was very accommodating. Very clean rooms! Highly recommend for a weekend away in the city!!

"Good hotel for family at downtown"

5
127trisaputra, Jakarta, Indonesia 19/01/2020

Plus points: warm hospitality of the staff, very strategic location to all main attractions, great ideas to relax at the chairs on street provided by the hotel, modern amenities in the room. Negative points: nothing significant. We are all happy with this hotel and want to stay there in the near future.

"Nice good value for money hotel"

4
User 15/01/2020

The rooms are nice, clean, cozy, small but comfortable and the service is good. The problem is that the lobby is very small so you don't feel like you are entering a hotel. The entrance area is not that nice as other hotels but once you enter your room it is ok. Good experience overall.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to share your experience. Taking care of our guests is our top priority, and I am glad that you enjoyed it as well. We work hard to ensure that each guest is satisfied with their stay. I hope you were also able to enjoy the city during your stay. Mustafah Syed General Manager

"Family Vacation"

5
User 15/01/2020

My family and i had the most awesome stay at the hotel. Everything was up to standard, my view from my room was really amazing. Breakfast was great staff welcoming us and friendly as we entered. Ayam was just amazing always smiling and eager to assist. A big thumbs up to Donna at reception, she was so helpful and always smiling and friendly. The last night of our stay she made reservations for a cab to collect us to take us to the airport, and the day of our departure when she realized that the cabs are running late she called again to inquire. Big thank you to you Donna.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Navigating NYC can be a stressful situation. That's why our team is always willing to offer advice and lend a helping hand if needed. I hope that you and your whole family enjoyed their time with us. We hope to see you again in the future. Mustafah Syed General Manager

"Great service"

5
barkinglot, Thunder Bay, Canada 13/01/2020

Just arrived at the hotel and couldn't get the tv to work so I called the front desk. Ayman arrived and fixed the problem literally in five minutes. Awesome service, pleasant staff. Very nice room Great location.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We apologize the TV didn't work right away, but I'm glad that Ayman could get it fixed up quickly. He is an excellent addition to our team. It also sounds like you were able to enjoy our fantastic location. We hope to see you again in the future. Mustafah Syed General Manager

"Great Location and friendly staff!!"

5
Wenbrooks, Sugar Land, Texas 12/01/2020

Great hotel located in the heart of NYC! Friendly staff and great bar with awesome wine and beer prices. Cute decor and a boutique sized hotel! Great value, even though there was not a complimentary breakfast like all the other Best Western properties we have stayed, but it is NYC! We will be back for sure!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm so glad you enjoyed our hotel. Our location makes us the perfect place to enjoy the city. Our complimentary breakfast is a guest favorite and I am glad you enjoyed it as well. We hope to see you again in the future. Mustafah Syed General Manager

"Best New York Hotel Experience in Recent Memory"

5
Michael B, Baltimore, Maryland, United States 07/01/2020

Spent the night at the BW Premier Herald Square for a last minute holiday trip before returning to work. It was absolutely wonderful. Bebe at the front desk was very helpful at check-in, provided detailed local transit information for me and inquired how I was doing during the course of my stay. Donna and the other gentlemen at the front desk were also all very pleasant and helpful. Great rate on the room, which was on the small side as is typical in New York City, but spotless and very comfortable. I don't drink much, but the happy hour offer at the hotel bar was too good to pass up. Farah the bartender was very welcoming and made me feel at home. Hotel is in a great location, convenient to Madison Square Garden, Amtrak, the Javits Center, Broadway, mass transit and many good restaurants.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm pleased to hear that you were able to enjoy your stay so thoroughly. Our team works hard to make sure that each guest is well taken care of. We work hard to make sure that each stay is better than the last. We hope to see you again in the future. Mustafah Syed General Manager

"Best stay in the city!"

5
Michele W R, cincinnati, United States 07/01/2020

This hotel went above and beyond to make us feel welcomed and cared for during our trip to NYC for the holidays. The front desk crew had wonderful suggestions for dining out and the lounge bartender was a wonderful host at the end of our evenings. This hotel was positioned perfectly for all the things we wanted to go and do. It was easy to get a cab or uber or walk a few blocks to see the sites! We would return to this hotel the next time we are in town for sure!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location makes us the perfect oasis in the middle of the bustling city. It sounds like you were able to fully enjoy your stay and we hope that your time here was as wonderful as possible. If there is anything we can do for you in the future, please let us know. Mustafah Syed General Manager

"Nice place!"

5
evis132, Arguineguin, Spain 07/01/2020

A perfect hotel in the middle of everything in Manhattan. A 3 minute walk to Macys says it all. Clean rooms. We like the included breakfast, its a good start of the day not having to go out and look for something to eat. Friendly staff, like Ayman and Ryan for instance. We highly recommend this hotel and will def come back

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
From check in to check out we want to make sure you feel at home. We are proud to always offer amazing amenities like complimentary breakfast. I'm also glad you enjoyed our location. We hope to see you again in the future. Mustafah Syed General Manager

"New Years 2020"

5
JDRope, Eastham, Massachusetts 06/01/2020

Nice hotel in a nice and convenient location. The rooms were quite adequate for what we needed and we had no complaints. The staff was very helpful and accommodating. I think that they went above of what is required. This was not just to me but everyone that I saw them help.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team strives for excellence in everything we do. We work hard to make sure that each guest is well taken care of. I'm glad that you found this to be the case wherever you were. We welcome you any time you are in the area. Mustafah Syed General Manager

"A very merry NYC trip!"

5
GATravelsby4, Statesboro, Georgia 03/01/2020

We absolutely loved our recent stay at this hotel! So happy we listened to all the great reviews & booked this hotel! Location was perfect - very close to many major attractions & restaurants, 3 minute walk to Macy's, 10 minute walk to Times Square & the subway. Room was perfectly clean, comfortable, & just the right size for our family. All front desk staff were very friendly & helpful. The complimentary breakfast was an absolute delight! Ayman & his staff graciously provided a hot, delicious, breakfast with a variety of items each day, served on real plates & coffee mugs! We had not planned to eat breakfast at the hotel each morning, but we happily did! The food was delicious & the very professional staff worked so hard to make it special for guests. Thank you! We just loved it! Our family felt safe going & coming from the hotel. We used the parking garage close to the hotel, just down the street, to store our vehicle during our stay, and had no issues there either. We would absolutely stay at this wonderful hotel again in the future!! Thank you for an amazing NYC stay!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our complimentary breakfast is full of delicious items and has something for everyone, I'm so glad you found it so enjoyable. We're excited to hear you'd stay with us again! Until next time, safe travels. Mustafah Syed General Manager

"The staff and hotel"

5
User 26/12/2019

Our stay was lovely first class service breakfast excellent food room very comfortable.location in access to everywhere.Beverages available 24/7 Robert was lovely & helped us alot a credit to the hotel.

"Great Stay!"

5
durgampudi, San Diego, California 24/12/2019

Very close to subway. Comfortable and a very clean room. Great breakfast. Friendly staff. Ayman the breakfast host was so friendly and accommodating. Will come back for sure. Thanks for everything....

"Great property in a great location"

5
User 23/12/2019

The staff here is really nice and the location of the hotel is excellent! It's a short walk to times square and The Empire State Building. Definitely recommend if you are looking for a nice hotel in NYC.

"Great staff especially Robert Bebe"

4
veronica471, Ho Chi Minh City, Vietnam 21/12/2019

Stayed 4 nights here and the location is great plus the staff are super friendly. Robert Bebe at reception is super friendly and helpful. Rooms are big and hotel is good. Breakfast not the best but it's inclusive so it's a good deal.

"Great NY stay "

5
doliche, Washington DC, District of Columbia 21/12/2019

This is a gem in the middle of the city yet the room was quiet. Stayed for one night for a weekend break and our stay was so convenient as everywhere is in walking distance. Front desk staff was so helpful. Breakfast was complimentary and Ayman was so friendly who really made a difference. Thanks for making our days in NYC.

"Clean Efficient"

5
Greg P, Rochester 19/12/2019

Cleanliness is very important to us and this hotel exceeds our expectations. The staff at check in and check out are very helpful. Ryan checked our bags and then brought them to our car. He is an asset to this hotel, very kind and helpful. We have stayed here for several years and will continue to come back.

"Great location and price"

5
Theburner2013, Herndon, Virginia, United States 19/12/2019

on 36th street in Midtown. Price was very reasonable for midtown Manhattan. Everything was excellent, check-in, room and breakfast. Room was a little on the small side but was very clean and the shower was great. I would definitely stay there again.

"Christmas in NYC"

5
Joyce L, Lancaster, Pennsylvania 13/12/2019

The hotel even provided ear plugs to help sleep in a noisy city that doesn't stop working in the night. We would definitely stay here again. The hotel is not a large, lavish one, but it provided us a comfortable stay in a large city.

"Fantastic location"

5
PKa, Helsinki, Finland 13/12/2019

We stayed here for 4 nights in December and had a lovely time. There were 3 adults and our room had 2 beds, room was on the small side, but we never felt it was too small. Not much room for luggage but there were enough room 2 normal size bags. Bathroom had a shower with ok water pressure. Everything was clean and worked. Our room faced the alley so we had no noise issues, not from the street or from the neighbors. Breakfast room is tiny, so that might be an issue, we always found a table, so cannot complain. Breakfast selection was good (bacon, eggs, waffles, yogurt, juices, muffins etc). Staff was efficient, check-in and check-out was a breeze. Only minor complaint is the housekeeping, the actual cleaning was very good, but like so many has said before, it is done very late, so when you come back to your room at 4PM, your room might not be done yet. The location of the hotel is excellent, walking distance to MSG, Times Square, Grand Central etc.. Recommended!

"Budget friendly stay at the heart of the City"

4
iamricochet23, Quezon City, Philippines 10/12/2019

We booked a twin bed sharing room in this hotel for 3 nights. The location is very accessible just a short walk from Macy's Main store, Empire state building and times square. Staff were generally friendly and accommodating, Welcome drinks served upon arrival. Lobby is small but well laid out and well lit. Hot water and juice available near the elevator. Upon reaching our room which is situated at the 11th floor, it is neat but a bit snug for 4 persons. Bed is comfortable and no unpleasant smell in the room. The Toilet and bath is small as well but clean, soap and shampoo were provided as complimentary. We avail breakfast for 4 and it is acceptable and nothing really special. Breakfast is located in C floor, just a tip to be there early as the dining room is small with limited capacity. Overall it was a pleasant stay and budget friendly as well. Hotel is recommended for tourist

"Best Western Premier Herald Square Review"

4
wsiss, Paris, France 09/12/2019

This hotel is a bargain for Midtown. It is clean, the bedding was great and it was convenient. Don't let your bias about the Best Western brand negatively influence your decision to stay here. My peers stayed at a nearby "big brand" hotel and were not nearly as satisfied with their experience as I was with mine.

"Graham"

5
User 09/12/2019

The staff, hotel facilities, pricing and location were perfect. Nothing was too much trouble. If you want to be close to the action and also quieter during sleep hours the BWP at Herald Square is the place to be.

"Excellent Hotel"

5
tucikinus, Boston, Massachusetts 04/12/2019

My 2nd stay at this hotel, and very good experience again. I travel to NY every 3-4 weeks so I've seen a lot of different hotels. This one has become one of my favorites. Excellent location, smaller rooms but very clean, nice and cozy, comfortable beds. Also great service and fantastic breakfast. If I could make one suggestion - I'd ask to add a small speaker to the room to hook up an ipod so to have music. Everything else is great. Thank you, I'll definitely stay there again!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to share your experience. We love our repeat customers. I'm pleased to hear that you have had good experiences from start to finish. I also appreciate you taking the time to share your idea on the speaker. I will look into that. We look forward to your next stay. Mustafah Syed General Manager

"Stayed for Thanksgiving!"

4
User 04/12/2019

We were looking for a nicely priced hotel close to parade and Broadway. This is the perfect location. Close to great restaurants and shopping as well. Starbucks on corner. They offer drink coupons and breakfast but we did not use this.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
The Parade is a huge piece of our city and I am glad you were able to enjoy it. I am also glad that we were a part of that experience. I'm sorry you weren't able to enjoy our breakfast, but I hope you will be able to come back to experience our hotel. Mustafah Syed General Manager

"GREAT STAY!"

5
nicholet656, Leominster, Massachusetts 04/12/2019

This hotel is tucked in but stands out in terms of service and quality. Room was a bit small but fine for two of us.The shower was hot and full pressured. Comfortable bed and breakfast was great. We were able to walk right out to Herald Square for the parade and shopping.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm so pleased to hear you had such a positive experience with our hotel. We work hard to ensure that each stay is better than the last. I'm glad you found our hotel relaxing and we hope to welcome you back in the future. Mustafah Syed General Manager

"Good location - bad hotel"

2
767tanjah, Valby, Denmark 02/12/2019

It was a great location, near Bryant Park, Penn station and not far from times Square. The hotel was not so good. The first clue - ear plugs on the bed - and yes they are needed!!! When the neighbors talked in their rooms, flushed their toilet or had a baby who cried, it sounded like they were right next to you. Only one of the elevators worked, and there was a line for breakfast each morning. The cleaning was not until 3-4 in the afternoon and they did not understand English. I would not stay at this hotel again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm so sorry to hear about your experience at our hotel. This is not typical of our level of service. Our team strives for excellence and I apologize that this is not what your experienced. We hope you will give us a second chance. Mustafah Syed General Manager

"Good quality!"

4
Wonderer63, Columbus 01/12/2019

Stayed at mid-November for three days on business trip. Very good experience. The only area where service must improve is Disabled's needs. Especially in dinning area. Had a good value for the cost of stay.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm glad you enjoyed our hotel. I also appreciate your feedback on our accessibility. We strive to make everyone feel welcome. I hope you enjoyed your time in the City, and we hope to see you again in the future. Mustafah Syed General Manager

"Great service, great location"

5
User 25/11/2019

This hotel is right in the middle of everything...walking distance to lots of sights! The rooms are cute, and I recommend a room at the front....view is a real treat of the city! Staff was extremely polite, helpful. Bebe and Jay at the front desk went the extra mile to accommodate our stay at the BW, Ryan showed us to our room and made sure to answer all our questions! It was our first time in NY city, and would recommend this hotel! Breakfast included...very convenient start to the day! Coffee and cold ice water available 24 hrs in lobby!

"Awesome!"

5
LizzyLemon, Ontario, Canada 23/11/2019

Just back from 3 nights at Best Western Herald Square. Great place to stay. Clean, comfortable and an amazing location. Very safe with lots of great shopping and places to eat. When we arrived Ryan stored our luggage and then brought it to us once we checked in, along with a fridge we requested. He was so friendly and efficient. Gave us the same 5 star treatment on our last day when we needed to store luggage again. This hotel serves a complimentary breakfast which was a great way to start your day. The food was hot, tasted good and lots of it. Ayman, in the dining room, keeps the place running smoothly by quickly clearing tables and seating guests. The room is small and busy but Ayman runs the place well and was always so friendly. The bar has happy hour from 4pm to 9pm. It is small but the atmosphere was great. After a long day shopping and exploring NYC it was like being home when, Sergio, the bar manager greeted you and you could sit and relax. Sip your wine and listen to great music. Sergio was so friendly, efficient and made you feel right at home. He gave great advice on places to shop and eat. The bar is busy but you know its a great place to hang out when its packed with locals and not just hotel guests. We really enjoyed our stay here and will definitely return

"Perfect stay"

5
User 23/11/2019

perfect stay. Very convenient location, I was here to see a show at the hammerstein ballroom. We were able to walk to the venue as well as Bryant park and time square. The staff was very friendly and professional. The rooms were spotless and comfy.

"Very Good"

5
insom, Jersey City, NJ 20/11/2019

We were very pleased with this BW. Clean, comfortable, nice breakfast, and lovely employees. We had an issue with the room thermostat, and it was handled immediately. We would certainly feel more than comfortable staying here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I apologize you had any issues at all, but I am pleased to hear that we were able to get them figured out right away. It also sounds like you had plenty of opportunities to try out our complimentary amenities. I hope to see you again in the future. Mustafah Syed General Manager

"Best Western"

5
User 19/11/2019

Great hotel, great location, staff very good, Donna on reception very good and helpful, great bar in hotel too. Hope to return soon. Central to bars, restaurants, Madison square gardens. Empire State building.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location is the perfect launching pad to explore the city, and I am glad you found that to be true as well. We hope you were able to have a fantastic adventure in the big apple. We hope to see you again in the future. Mustafah Syed General Manager

"Great place to stay"

5
Philip T, Charlotte, United States 12/11/2019

Hotel has an excellent location and the staff is always friendly and helpful. I can't remember staying at a place that had such a good staff. I've stayed there twice and plan to return. The breakfast is very good too. Very well run hotel.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our goal is to make sure the stay is best from start to finish, and it sounds like you had an enjoyable time. Our complimentary breakfast is a favorite and I am glad you enjoyed it too. We hope to see you again in the future. Mustafah Syed General Manager

"Good location, clean rooms."

4
My_Fun_Road_Trips, Springfield, Illinois 11/11/2019

We stayed three nights at this hotel. The rooms are very clean and have everything needed for your stay. The rooms are very small though. Breakfast is just ok, we stuck with a bagel or oatmeal. The location is wonderful, easy access to Times Square and subway. Jay was great and made us feel welcome at check in.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm glad you had a good experience with Jay. He is a wonderful addition to our team. I'm sorry to hear our breakfast wasn't want you wanted, but I hope you were still able to get plenty of fuel for the day. If you are in the area again we hope to see you. Mustafah Syed General Manager

"Great Location Great Staff"

5
User 09/11/2019

The young lady that checked us in (I hate it when I don't remember their name) was so pleasant and helpful with our check in and questions we had about getting around. We came in early and were able to check in. We had some questions about the subway and she gave us the stop we needed. Very knowledgeable about the area.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm pleased to hear our team was able to be of service during your stay. Our whole team is dedicated to excellence in everything we do. I hope you enjoyed your time in the area and that it was the perfect blend of adventure and relaxation. We hope to see you again in the future. Mustafah Syed General Manager

"convenience in the city"

4
User 08/11/2019

Close to shopping and theater in the city. A nice location for activities in the city and transportation. Close to eateries also. We got a voucher from the front desk for 2 for one drinks at the bar. When we went to the bar, we were told it was only during happy hour...not stated on the voucher.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm glad you enjoyed your stay with especially the location. I apologize that we did not communicate the ramifications on the voucher when you received it. We do our best to fully inform all guests. I hope that you were still able to enjoy your evening. If you ever need a place to stay again I hope you will consider our hotel. Mustafah Syed General Manager

"Midtown magnificent."

5
User 06/11/2019

If you want spacious luxury, look elsewhere. But if you want a conveniently located nicely kept place to stay while exploring Manhattan, this is your place.Near to the theatre district, surrounded by good restaurants, handy for shopping (Macy's!) and staffed by extraordinarily friendly and helpful people, we loved our stay. From Oct 28-Nov 4th 2019 we enjoyed everything about the hotel. Particularly noteable were Sergio, the bartender in the lounge, who added greatly to our trip, and Ayman, traffic director, table attendant and really helpful guy in the dining area at breakfast. Complete with a patio attached to the lounge and a sitting area in front of the hotel to watch the street traffic go by, we were pleased and satisfied with every aspect of the hotel.

"Ayman is the best!"

5
User 05/11/2019

Breakfast was really busy and we had to wait to get a seat, but Ayman, the server was THE BEST! Friendly, fast, efficient, helpful! Singlehandedly, he managed our seatings, cleared the table, made small talk. A Superman!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Ayman is a fantastic addition to the team, and we are so thankful to have him with us. I am so glad that you were able to experience his expertise. From start to finish we strive for excellence in everything we do. If you are ever in the area in the future we welcome you to stay with us. Mustafah Syed General Manager

"Still the great go to hotel when visiting Manhattan"

5
373kathrynl, Fairfax, Virginia 05/11/2019

We visited NYC again and chose to stay at Best Western bec of its great location right in the middle of the city , walking distance to Penn Station, Time Sq, 5th Ave, etc etc.A very special shout out to AYMAN , the breakfast ambassador who singlehandedly quickly and cheerfully, cleaned out the tables , managed the crowds and organised the seating for the line of eagerly awaiting patrons daily ! We marveled at his cool headed nature each day. And by the afternoon, we would find him working in the left baggage dept ! He's friendly, efficient and must say ,the best employee and ambassador for BW hotel ! Well done !

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our goal is to always make our guests feel welcomed and well cared for. Ayman exemplifies those qualities each day. I am also glad to hear that you enjoyed our complimentary breakfast. We hope to see you again if you are ever in the area. Mustafah Syed General Manager

"Great place to stay & lovely breakfast service"

5
User 01/11/2019

Just as last year we enjoyed our stay here very much. Make sure you book an executive room and enjoy the beautiful view. Worth to mention is also the good breakfast variety and great service of Ayman! Well done, thank you :-)

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm thrilled to hear you had an enjoyable stay with us. We work hard to ensure that each experience is better than the last. Our views are also fantastic being in the heart of the city and I am glad you enjoyed them too. We hope to see you again in the future. Mustafah Syed General Manager

"Awesome left luggage service!"

5
ethanjakobcraft, Toronto, Canada 31/10/2019

Donna at the front desk was lovely! I didn't stay here, but I used BWP's Luggage Hero bag drop service while in the city for the day ($1/hour, $8/day max). Very kind, friendly and professional — I will be using this location again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Sometimes you just need to explore the city without dragging your bags around. I am happy to hear that you had an enjoyable experience with our team. Whether you are staying with us or not we are happy to be of service. Mustafah Syed General Manager

"Great Stay"

4
KatieSchaits, Saint Paul, Minnesota 27/10/2019

We were impressed with the layout of the rooms and friendliness of the staff. In particular, we were very impressed with Ayman at breakfast our first morning at the hotel. Great location close to many subways and NJ transit

"Franco"

4
User 27/10/2019

Very good location in center Manhattan Nice, kind, helpful staff especially Donna, we really appreciate her kindness and attention during our stay We really enjoy our vacation in New York We will be back for sure

"Nice Little Touches"

5
User 26/10/2019

Good hotel in a good location that is walkable to restaurants, Empire State Building, Times Square, and subway stations - including Penn Station. Nicely decorated room and hotel lobby make this hotel a cut above the typical Best Western. I enjoyed the Halloween decorations!

"WHAT A GEM"

5
mikelaketahoe, Cheshire 24/10/2019

My wife and I stayed here for three nights and could not have been more pleased. The hotel is perfectly placed for all the Manhattan sights, two blocks from the ESB, ten minutes walk from Broadway and Times Square, a little further to Grand central stn and the Rockefeller Center and the top of the rock. Penn stn is again about a ten minute walk and you can get numerous subways just around the corner. The rooms here are small but perfectly formed, spotlessly clean and have everything you need for a comfortable stay. The staff are also very friendly and helpful and are always there to give advice or show you the best way to somewhere. We had a really nice room on the 17th floor(which is the top floor) and had great views of the ESB. There is a cosy court yard at the rear of the hotel again with great staff and very responsible prices if you fancy a wine or a beer. We would not hesitate to stay here again or to recommend to anyone.

"Great place to stay"

4
MissMarySue, Finksburg, Maryland 21/10/2019

The best western hotel in herald square was a great place to stay for the money. It is located near lots of great attractions and restaurants. There were many items to choose from for the breakfast that is included in the price. .

"Walking Distance to All Things Manhattan"

5
NYCfanAustin_TX, Abilene, Texas 16/10/2019

We stayed 2 nights before a cruise and found this property to be typical of compact NYC hotels with first rate amenities. Love the front patio area while waiting for transportation and the full breakfast was great and waitstaff was attentive. The front desk was helpful, courteous and pleasant to work with for restaurant recommendations and luggage storage for our half day before the cruise departure.

"Location location location"

5
User 16/10/2019

location of this place is outstanding. Close to the subway, close to restaurants. a family of four was comfortable in the room. For being in midtown rooms were good. That this hotel was absolutely outstanding. We had an issue with our air conditioning, and within seconds the maintenance was knocking on our door ready to help. this was approximately 8:30 p.m. in the evening on a Saturday. When in the city we will definitely stay here again.

"Wonderful stay"

5
MTGS69, Valencia, Spain 15/10/2019

Lovely place, with a strategic location between the 5th and 6th Av., but, above all, kind and lovely staff, seriously commited to make you feel at home at all times. I would return there undoubtedly in my next visit. Thanks and regards to all of them.

"Super Manhattan location!"

5
Kandy S, Canada 14/10/2019

Stayed for 4 days on Columbus Day weekend. The location at 5th Ave and W 36th St is simply awesome. It allowed us to walk to so many places - we didn't take a single taxi all weekend. The room was nice and clean and comfortable. The size and price of the room are reasonable by New York standards. The breakfast buffet offered a good selection of foods. We will definitely stay there again!

"Good place to stay central NYNY"

4
User 14/10/2019

Muhid gave great courteous service to my wife and I at breakfast this morning - nice place to stay, great location. I never leave reviews but this gentleman stood out. Hopefully this is now 200 characters long!

"Superb!"

5
Susanmall, Zurich, Switzerland 11/10/2019

We spent 5days in this Hotel and it was just a great experience. Very professionell and friendly staff …@frontdesk @bar @roomservice, each single Person in this Hotel working btw 5th and 10th Oktober was so nice! Thank you we enjoyed it so much! Greetings from guests room 1404 :)

"Great location, friendly staff, shortest King Bed ever!"

4
MaryCath, San Leandro, California 10/10/2019

Almost everything about this place is ideal. The location is right in the middle of Manhattan within walking distance of the Empire State Building and the theater district. The staff is friendly, helpful and welcoming. They have a bar on site that allows you to bring in food and they offer a happy hour. They even gave us a buy one get one free drink card. The room is small but has everything you need- a desk, 3 drawer dresser, a small closet, bedside tables with a drawer. The room is quiet. Breakfast is extensive with two kinds of eggs, sausage, hot and cold cereals, bagels, toast, fruit juices, muffins. The one thing I would change is the king bed length. A normal king bed is at least 78 inches. I am not sure if part of the issue was that part of the bed was under the headboard but my 6 foot husbands feet hung over the bed when he slept. Overall a highly recommended experience at a reasonable price. One tip- many of the “New York City” hotels are not in Manhattan as NYC has 5 boroughs. Check locations carefully before you reserve.

"Short Stay"

5
tsunaminight, new york 10/10/2019

Very friendly staff. Excellent location as I was so close to K-town and all of the shopping Herald Square had to offer. Very clean room. I slept well in my room. It was nice of the staff to literally give me a room right next to the elevators as I usually prefer. They had free breakfast down on the C-level. Lots of choices to choose from such as eggs, bacon, pancakes, and waffles. You can also have hot coffee and tea. By the way, do visit the hotel bar for its very excellent priced drinks during happy hour and do remember the hotel is located in mid-town Manhattan. Say hi to Farrah, the bartender for she is so nice, helpful, and friendly. Do remember to bring your BOGO voucher for the drinks. Lastly, if you are a Best Western member, you can also get an additional 250 points if you spend at least $20 at the bar. Do tip Farrah nicely for she deserves it. As a Best Western diamond member, I was recognized by the front desk and I did get a bag of goodies. They also had a function to request for amenities and it was sent up to your room within 30 minutes without charge. This is something I expected from five star hotels such as Hyatt and Hilton. So, for Best Western to do that is something I appreciated. On a side note, they also gave you extra requested amenities, so that was nice and generous. Yet, one let down amongst everything else being so good was the $25 gift card voucher. I did submit the gift card printout to the front desk prior to check in and it has been almost two weeks already, but it was not deducted from my total charges. I hope Best Western customer service will reply soon to my email in regards to that issue. Also, I hope all Best Western brands would consider having slippers for their guests as a much appreciated amenity. Other than those two issues, I was very impressed with this BW Premier Hotel. Thanks.

"Basic hotel in a very good location"

3
Peter C, Oxford, United Kingdom 09/10/2019

Pros: Good location, very near to the Empire state building, UN headquarters. Rooms are clean and friendly receptions. Cons: poor air conditioning, no free water bottle, need to get cold water from a jar near the reception, long queue at the small breakfast room with unfriendly staff staring at you when you choose to take food to eat in room.

"Exceeded All Expectations"

5
User 05/10/2019

This hotel is amazing! The staff are incredible and nice, the room was immaculate and the free breakfast was outstanding. The hotel room was so quiet even though it was a busy weekend. I would definitely recommend this hotel to anyone!

"Almost perfect"

4
Jonas A, Brazil 04/10/2019

Very good hotel, with an awesome location. On the 1st night, I changed rooms due to noise, but it is totally normal for a city as busy as NYC. Cleaning and Staff and breakfast were very good. One of the biggest perks, were the free coffee on the lobby, always available after coming back from the cold.

"Best Western Premier Herald Square"

5
Harry S, JACKSONVILLE 02/10/2019

The best place to stay in New York City. Donna, Farah, and Rachael provide an environment that makes you feel like you are among friends. The breakfast is excellent and provides a great way to start a day in New Your City. The rooms are average size for NYC, the beds are great, and most importantly the house keeping is the very best. The hotel is located centrally. The people make this the very best hotel in New Youk City. We travel throughout the United States and the Best Western at Herald Square is simply the best. Please do yourself a favor and enjoy New York City by staying at this establishment.

"Good hotel at good price"

4
nreyesok, Potomac, Maryland 01/10/2019

Needed a place to crash for just one night and due to the reviews and prices, I booked here. I got in late, and the front desk checked me in in less than 2 minutes. Quick, nice and efficient! My room was small, but faced a quiet alley (which I had requested); it was clean and the bed was comfortable. Shower was hot and had good pressure. Breakfast offered lots of choices - eggs, sausage, oatmeal, French toast, breads, yogurt, whole fruit, cereals, pastries. Nothing was delicious, but options were good. Worked out in the minimal gym - treadmill didn't work, and there were only weights, no mats or balls or bosu, so I guess not many people use this. Wish that a hotel could figure out how to make a quiet door - I kept getting woken up by a teenager going in and out of her room and her parents' room. Special thanks to the staff - from the front desk, to the bellman, to the breakfast staff. All polite and professional.

"Great property, great service, location and staff"

5
User 30/09/2019

I was really looking forward to our stay at Great Western. Having stayed with a couple of bigger chains in New York, I hoped from other reviews that this smaller hotel would have more of a personal touch. We were not disappointed. It's location is great, round the corner to Macys and Empire State Building, ten minute walk to Madison Square Garden and Times Square district. The staff were very welcoming on our arrival. Check in was very smooth. We were allocated a room on the 6th floor and told about hotel amenities. The rooms aren't as big as some we've been in, but they are well designed, lovely comfortable large bed, plenty of tea and coffee replenished each day, and lovely toiletries. The complementary breakfast was very good. For us there was more than enough choice. The dining room has limited capacity, but even at its busiest we didn't have to wait for long for a table. We used the hotel bar, lovely staff in there, and the happy hour is very good value with good quality drinks. The biggest thing I want to acknowledge and thank the reception staff and house keeping staff for, involves my husband and my reusable Starbucks cups. We brought our inexpensive reusable Starbucks travel cups along to use to purchase coffees, and also use instead of disposable cups for the complementary (good quality) drinks in reception. On our last day, I realised the cups were missing, we had used them each day up until then. I reported this to reception who not only investigated as promised, but initiated the lady in charge of housekeeping to actually go out and purchase us lovely Starbucks travel cups as a replacement. She acknowledged she had spoken to the lady who had done our housekeeping, who had mistakenly thrown them out, believing we didn't want them anymore. Thank you for your excellent service, your courtesy- and also to all staff concerned for your honesty. It was brave of the lady to admit her mistake. Fabulous stay, and you really went the extra mile. We can't wait to visit gain x

"2nd time in NY, should have stayed here first tome"

5
Craigctu, Glasgow, United Kingdom 30/09/2019

My wife booked us here for my 40th birthday. We had been in NY in January and stayed up on Park Avenue. This hotel was so much better. The receptionist that greeted us on arrival was extremely pleasant and efficient. Took 5 mins to check in. The room was standard small for NY but how much time do you spend in your room??? The room itself was spotlessly clean, fresh towels everyday if you want, tv, coffee maker. Really good! The hotel serves breakfast hot and cold buffet. Bacon, scrambled eggs, sausages, coffee, bagels...... rarely did we need to eat again till dinner time. The bar has a good buzz around it, especially happy hour. Location is perfect. Definitely come back!

"Great Hotel with hot breakfast."

5
gomezng238, El Paso, Texas 23/09/2019

Everything from the check in to the hot breakfast was excellent at this hotel. The location is also very convenient as you can walk to Times Square, Top of the Rock Empire State Building and other attractions.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
New York City is a fantastic place to explore, and I am honored that we were able to be part of your experience. Our team is dedicated to excellence and we believe that the little details matter just as much as the big goals. We hope to see you again in the future. Mustafah Syed General Manager

"The very good experience"

5
User 16/09/2019

The staff was very helpful, the front desk friendly, good breakfast, the room very clean, I had a very good experience and I recommend this hotel,it's very good localization near the subway station, the good famous stores, so if I returned to NYC certainly I'll go to repeat the hotel,thanks for the good time that I stayed there Giselle Schuhli Maffessoni

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm pleased to hear that you had a positive experience with our staff we strive to be efficient and friendly in everything we do. I hope that you were able to enjoy your stay in the Big Apple. This city has so much to offer, and our amenities only make it better. We hope to see you again if you are ever in the area. Mustafah Syed General Manager

"Great find"

5
okfine237, Westmont, Illinois 09/09/2019

Property is in a great location to sights and subway. Front desk staff VERY helpful, it was our first time in NYC. Nice little lounge with outdoor area and nice nightly drink specials and good bartender. Nice little waiting area in front with chairs/tables.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad we could be part of your visit to New York City. There is so much to do in our city and I hope you had plenty of time to explore. Our location is the perfect oasis in the middle of the bustling city. If you are ever in the area again, we would love to see you. Mustafah Syed General Manager

"Best Time in NYC! Perfect is the key word!"

5
User 08/09/2019

NYC with 14 of your best friends! Perfect location~one of the best trips ever! Surprised the hubby with tickets to Billy Joel at Madison Square Garden and 6 other couples joined us on the adventure. This hotel was recommended by friends who have stayed here before~they were 100% on point. The front desk handled the 14 of us checking in with no problems, laughing, joking, making us feel right at home. All of the rooms were not ready yet, but we did arrive early before the listed check in time and they accommodated us the best they could. Lobby was clean, small but it is NYC and there were 14 of us ( and we are not a shy quiet crowd). Our King size bed room was perfect for the two of us~clean, laid out well, good size shower-great big window - can't think of anything else that someone would need-it was perfect. The breakfast buffet was great, it was what I expected and to be included in the rate was another perfect! Location, location, location-subway nearby, couple of nice bars near by, middle of the action- this hotel location checked off all of our wishes and needs! Parking garage was nearby- good rate, safe and easy to get to. The front desk answered questions, all of the staff were very accommodating, the lounge and drinks were great! Sitting out front watching the world go by was perfect. Can't say enough good things about this hotel! We did all of the tourist things, 9/11; Empire State Building; the concert; Times Square; Little Italy; China town; Chelsea Market; St Patrick's cathedral; Battery park; Central Park....went to the oldest bar, oldest pizzeria and oldest steakhouse - we loved every minute and can't wait to go back. We will stay here again-no doubt in my mind, It's Perfect!!!!!!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am thrilled to know that you had a five-star experience at our hotel. New York City is truly a fantastic place and I'm glad that we could be a part of your stay. Our team is always ready to help in whatever way possible. We look forward to your next stay in the Big Apple! Mustafah Syed General Manager

"Hidden gem"

5
User 06/09/2019

First time visitors to New York. Not sure what to expect. Found the location of this hotel just perfect. Close to subways, Empire State Building , fifth avenue. Macy's, Times Square. The hotel is spotless, reasonably priced, daily maid service , good breakfast, helpful staff, WiFi, would come again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thanks for taking the time to share your experience. There is nothing quite like your first trip to the Big Apple and we appreciate you choosing to spend that time with us. I'm glad you enjoyed our complimentary breakfast and our other amenities. We hope to see you in the future. Mustafah Syed General Manager

"Great location"

4
User 04/09/2019

We stayed three nights, one in king size, two in king executive. The king size room was very small we had trouble finding a place to put suitcases. The exec. room was a little bigger still small but enough room for all of our stuff both rooms were clean. We were on the 17th floor front view which was nice. The staff was helpful the bartender in the lounge was very friendly. Breakfast was crowded the one am we went several choices. The front door was wide open when we would come back late at night not sure if it gets locked at all. The location was great short walk to times square, shopping, broadway shows, empire state building, and penn station. We would def. stay here again when visiting nyc.

"Friendly staff in dining and front desk"

4
Wayne Y, Issaquah, Washington 04/09/2019

The location was great and close to all the sites in midtown Manhatten. Front desk staff were very friendly and helpful. Our two bed unit room was narrow but clean and adequate. We enjoyed our stay and would return.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm glad you enjoyed your stay with us. We work hard to make sure that each stay is better than the last. Our team is dedicated to excellence in everything we do. I hope that you were able to explore our fantastic city and that you are able to visit again soon. Mustafah Syed General Manager

"thoughtful staff"

4
Anthony L, Yakima, United States 04/09/2019

Muhld at breakfast was exceptionally hospitable. He got us a table right away and made sure we had great hot coffee. We had a good start to our first day in New York City and felt ready to go to the Metropolitan Art Museum and later the Frick Collection.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm thrilled to hear how positive of an experience you had at our hotel. We work hard to ensure that each stay is better than the last. I'm also glad that you enjoyed our complimentary breakfast. We hope to see you again in the future. Mustafah Syed General Manager

"Great value"

5
Apurplesquirrel, Pittsburgh, Pennsylvania 03/09/2019

My favorable impression of the hotel is similar to the other positive reviews I had read prior to booking. Great location for shopping, quick walks to the Metro, Times Square, and of course the Empire State building. Gracious, professional staff were always available to provide assistance. Luggage storage was available prior to check in and after checkout. Breakfast room is very small and generally crowded unless you get there very early. Even if you have a wait, it does move quite quickly. They offer a variety of foods like: an egg entree, a meat choice, breads, pastry, whole fruit, yogurt, cereal, coffee/tea, and juices. Keep in mind that it's a small hotel set up of food and by no means gourmet otherwise you'll be disappointed. I enjoy a cooked to order breakfast personally, but chose to eat here daily since it was ample and included in the room rate. Very small gym with the basics. It along with all areas of the hotel were always very clean. Small bar area offering daily specials and area to sit outside. Small guest rooms, which are typical in NYC, but are well appointed and clean. Overall a good value for our stay. I wouldn't hesitate to stay again or recommend to others.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We work hard to make sure each stay better than the last. Our space is limited, but we make sure that the space is used to the best of your ability. We hope to see you again in the future. Mustafah Syed General Manager

"US open"

5
User 01/09/2019

Worked out perfect. Subways close, plenty of food places close by and always helpful if had questions. Breakfast was good always crowded but kept it well stocked with different stuff everyday. Bar is small but really friendly bartenders.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm glad to hear that had such an amazing stay at our hotel. We work hard to ensure that each stay better than the best. Our complimentary breakfast is a guest favorite and I am glad you enjoyed it. We hope to see you in the future. Mustafah Syed General Manager

"Wonderful hotel"

5
shlomi s, Hertzliya, Israel 29/08/2019

The location is great. Close to everything yet not too crowded. The hotel facility and especially the rooms are new and in good shape. Windows are sealed and rooms are quiet. The staff is very welcoming and accomodate all needs. Bar is nice and bartenders are very welcoming. I sat there to eat on my arrival at 10pm on a rainy night and it was great. There is a breakfast at the hotel which I found it very rich with variety of options to have. The hotel was great and I think it is suitable for both families and business tourists.

"Great location!"

5
Mrsh009, West Midlands 28/08/2019

Stayed here October half tern with our children 10 and 12. Stayed for 5 nights. The hotel is very clean, room was nice although not a great view but hey its NYC. Hotel is in a great location to get around, right by the Empire State building. Breakfast was included in our stay and it was very good with a good selection. Staff ok, bit miserable. Overall a good stay.

"Close to it all"

5
Karen R, Marcellus, United States 16/08/2019

Between 5th and 6th street and one block from the Empire State Building this hotel is close to it all. Approximately six rooms per floor, every employee greeted us not only on check-in but every day we were there. Four blocks from Penn Station, 7 blocks from Times Square, 2 blocks from 2 major subway stations. We walked to Times Square nightly. Every night we sat in the small front patio area reminiscing the days events. There are numerous places to eat within the block.

"Mom and daughter trip"

5
User 15/08/2019

My mom and I had a wonderstful stay at the BW Premier Herald Square. The highlight of our vacation was Farrah working the hotel bar. She was very hospitable! The hotel was a great location, rooms were clean, breakfast was perfect and the front desk staff was also very helpful.

"New York"

5
Tzuchi_12, Edmonton, Canada 10/08/2019

Hotel was very clean, quiet and great central location in Manhattan. Rooms are small but enough. Bed was very comfortable. We were given early check-in which was great after our long flight. Breakfast was included - average continental breakfast. Staff was very friendly.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm glad you were able to enjoy your stay with us. There is so much to see in the Big Apple, and it sounds like you had a good experience. We strive to be an oasis in the middle of a bustling city. I hope you had a safe flight home, and I hope you can come visit us again soon. Mustafah Syed General Manager

"Perfect location"

4
bartv690, Leuven, Belgium 07/08/2019

Great breakfast. Perfect location. Elevator oké. Nice staff, great organisation. Helpful, rooms not really big, but oké. Clean rooms, perfect for two, three difficult. Fitness room oké. Price for NY very affordable.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to share your experience. We are always looking for ways to make each stay better than the last. New York City is a fantastic place and given our central location our space is more compact, but we have taken the effort to lay out each room with the most efficient use of space. I hope that you had a blast visiting the Big Apple. Mustafah Syed General Manager

"Excellent location and friendly staff!"

5
User 06/08/2019

Our room was clean with comfortable beds and relatively quiet (10th floor). Hotel is in a great location - close to subway and short walk to Times Square. Breakfast every morning was a little different from the day before - hot and cold items - something for everyone. Ayman and the rest of the staff were absolutely terrific!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm happy to hear that you had such a fantastic experience at our hotel. We strive to make sure that each stay is better than the last. Amid the hustling and bustling city, I am glad to hear that we were able to be a restful place for you. I'm also pleased that you liked our breakfast choices. If you are ever in the area again we hope to see youl. Mustafah Syed General Manager

"It's all about the service."

5
Anna H, Rock Sound, Eleuthera 06/08/2019

You will go back here if you visit. The rooms are clean and welcoming. You save because you are provided with a large buffet for breakfast each morning, and you are not served the same thing, you enjoy a variety of foodstuff. The dining room is not large but the setup allows you to eat your family and conversate.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am pleased to hear that you enjoyed your stay. We work hard to make sure that each stay is better than the last. Our complimentary breakfast is a guest favorite and I am glad you were able to enjoy it as well. We look forward to your next visit. Mustafah Syed General Manager

"Good BW standard"

5
Baciccia_Riou, Bernate Ticino, Italy 05/08/2019

Good position in Manhattan. The room are clean and well equipped. The staff is really kind. The American breakfast is good and the bad is very comfortable. In case of gluten free need they provide a snack for breakfast

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm glad that you were able to enjoy your city there. We want to provide each guest with a fantastic stay. New York City is a fantastic place and I hope you enjoyed your time here. We hope to see you again in the future. Mustafah Syed General Manager

"Great hospitality and fabulous location!"

5
User 02/08/2019

We really enjoyed our stay here. Great location for subway, Penn Stn and Empire State only 2 roads down! Rooms were ample size, cleanliness was second to none with lovely maid service. The breakfast had good ample choice and happy staff. The reception staff helped in locating a lost Kindle and kindly sent it on to us! Thank you! We'd stay again!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm pleased to hear that our staff was able to assist you. It's never fun to lose something, especially while traveling and I am glad we could assist you. It sounds like you were able to enjoy all our hotel has to offer. I hope you get the opportunity to visit the city again. Mustafah Syed General Manager

"6 stars!"

5
Bill B, Abingdon, Virginia 01/08/2019

We arrived well before check in. They found us a room which was totally unexpected. The location is fantastic. The staff helpful and polite. Sergio at the bar: you are kind and a gentleman. Great place to stay.

"A great hotel choice for our 1st time in New York."

5
w-spoons, York, United Kingdom 29/07/2019

After a flight from the UK we arrived at JFK at 16:40. We took the Airtrain and the LIRR to travel to Penn Station. Even with 2 suitcases it was fairly easy and only cost $25.50 (Airtrain & LIRR) for 2 of us. After finding our way out of Penn Station it was about a 10 minute walk up 7th Avenue and then along W 36th Street to the hotel and arrived approx 19:00. Location of the hotel could not have been better. Several restaurants/bars on the same street and only a few minutes walk from Herald Square Subway. All staff in the hotel were welcoming, friendly and did a fantastic job. Our room was well maintained, quiet, comfortable and very clean, we even had a view of the Empire State Building. The breakfast area in the basement did get busy at times but we always found a table. There was enough choice at breakfast that should suit everyone. The bar was nice to have a drink in after a busy day and on a sunny day it was nice to sit with a drink at the front of the hotel. We would without hesitation recommend the hotel and would probably choose to stay there again if we returned to New York.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to share your experience. We work hard to ensure that each stay is better than the last. I'm glad to hear that you enjoyed our complimentary breakfast and I hope you had a chance to try out our other amenities. If you are ever visiting New York again we welcome you to stay with us. Mustafah Syed General Manager

"Lovely Staff and Great Location!"

5
User 29/07/2019

Stayed here for 5 nights. Just off 5th Ave and about a 3 min walk to local subway station - great location. Was a little loud at night but hotel give earplugs so that was perfect. Great bars across the road and the bar staff were both lovely (guy and a girl - were both very helpful with recommendations). Majid and the breakfast chefs were all lovely (another lady and another Egyptian guy). All the staff were all so helpful and lovely - unfortunately cannot remember all their names! Good value for what you get. Would definitely consider coming back here for my next visit to NYC.FYI - get breakfast included because it was great value for money)

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing Best Western we strive for excellence in everything we do, and I am glad you found that to be true. Our complimentary breakfast is a guest favorite and it sounds like you enjoyed it too. We hope you come stay with us again. Mustafah Syed General Manager

"Nice stay"

4
WinL2011, New York City, New York 28/07/2019

Nice one night stay in at Best Western Premier on last minute decision to book a room in the city. Was able to get a good rate especially for midtown on a week night. Room was clean and staff was friendly - easy to check in. Room isn't that big but good enough for 2 beds. Earplugs included given there was construction going on- nice of them to include with a note. Was able to sleep without issue. Free wifi included. Breakfast is included as part of the stay in the AM or get a breakfast to go bag (forgot about this) instead of rushing to have to leave for work. would definitely stay here again. Photos in the dining area are all NYC themed - definitely nice feel. complimentary coffee/tea in the lobby - though water for tea taste like coffee (shouldn't mix containers). Being a Best Western rewards member is good to get points for every stay and with my level, got welcome bottle of water and snack bar. would definitely stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for such a thorough review. I also want to thank you for being a Best Western Rewards member. I'm glad you enjoyed your stay and I appreciate your feedback on the hot water container. If you ever need to make another last minute stop, our doors are open. Mustafah Syed General Manager

"New York best experience"

5
User 17/07/2019

I stayed for a week in this hotel and was great the experience. The employees so friendly and helpful. The room was clean, nice bed, clean bathroom with products. Near Empire State Building and metro station. You can walk to Times Square like 25 min. and enjoy the streets. Nice location, no so near, no so far. Nice basic breakfast.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location makes us the perfect place to enjoy New York from, and I am glad that you found that too be true. I hope you had a chance to try our complimentary breakfast, it's a guest favorite. If you are ever in the area again we hope you make us your home away from home. Mustafah Syed General Manager

"⭐️ ⭐️ ⭐️ ⭐️ ⭐️"

5
ADT02, Montreal, Canada 17/07/2019

Amazing location, excellent breakfast services, front desk and bellhop service is very courteous and helpful. I will definitely be choosing this establishment on my next visit. Walking distance to all your favourite spots. Walked and crossed Brooklyn bridge and took water taxi back to 34th so many nearby places.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm very glad to hear that you had such a fantastic visit. I hope that you have opportunities to visit us again. One stay is not enough to experience all the Big Apple has to offer. In addition, I hope you were able to enjoy the amenities we offer. If you are ever in the area again I hope you choose us again. Mustafah Syed General Manager

"Great location, great staff"

4
Ryszard L, Sydney, Australia 16/07/2019

This hotel is quite centrally located. It' s about a block from the Empire State building. The room I had wasn't huge but it was comfortable and well-appointed. The staff were all really helpful and the bartender (whose name I unfortunately have forgotten) was a real gem. Happy Hour was really welcome after spending the whole day walking around Manhattan. After walking 30 km in one day, a cleansing ale or five is just what you need and the bar is quite pleasant. There's a great laundry just across the road which did a fairly big load of my washing for $14. The same load in London cost me 37 pounds sterling! There is also a great restaurant, the Kegroom, just about 50 yards up the road where you can get a great feed for not too much money. In short, this hotel is an ideal place to rest your weary head, leave your baggage behind and get out and explore New York with gusto. I'll definitely stay here when I return.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing to stay with us, and taking the time to review us. We strive for excellence in everything we do, and I hope that showed. It sounds like you had a great trip to New York and I hope you are available to visit us again. Mustafah Syed General Manager

"Awesome place to stay!"

5
User 15/07/2019

Location is very convenient and the service is great! The rooms are comfortable and the service does a great job of cleaning. The desk clerks are very kind and greet you upon leaving and entering. Ayman of the breakfast service is a great worker and is welcoming.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I'm happy to hear that you had a great stay. Our team is dedicated to be the best team, because we care about each one of our guests. I hope you are able to come visit us again in the future. Mustafah Syed General Manager

"Disappointed"

1
Ro D, Carle Place, New York 14/07/2019

One night stay,elevators you can wait forever. Doors slamming to the point of waking people up. They have a back patio and bar area. When we went in after our show the bartender made it very clear he was about to close,FORCED TO LEAVE. Next morning breakfast would have been included except the line was so long to get in most people were giving up, as we did.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (212) 776-1024 and ask for the general manager. We want to do everything possible to make this right. Mustafah Syed General Manager

"Stay here!"

4
JulieM5447, Crewe, United Kingdom 09/07/2019

Recently stayed here with my teenage daughter for four nights and enjoyed our stay. We stayed in room 806 which is at the back of the hotel so was very quiet at night for a great sleep. The free breakfast is good with hot and cold items which were different each day. The breakfast room is quite small but we only had to wait for a table once and it was only for a couple of minutes. Our room was also quite small but big enough and it was modern with a big comfy bed and nice shower. There is also a nice bar area at the back where you can sit outside and have a drink. The location is good, walking distance to most things and with a subway very close by if needed (34th Street Herald Square). I have nothing negative to say about this hotel and recommend it.

"Well placed hotel with included breakfast"

5
User 08/07/2019

Family room not very large but adequate and very clean, beds were really comfortable and bathroom seemed recently refurbished. The staff at this hotel were great - friendly, welcoming and helpful. The included breakfast was fine but breakfast room gets busy so best to get there by 8am. The little courtyard attached to the bar was a nice space for drinks especially during 'happy hour' which I think was 4pm till 9pm. Close to subways and bus routes. Would stay in this hotel again.

"Location, location, location!"

4
1111111marie, Sweden 08/07/2019

Great hotel in midtown Manhattan. Steps to Macy's and subway. Breakfast sufficient to start the day. Ayman at breakfast was friendly and helpful. Rooms were a bit on the small side but clean. Also a bit noisy if on the road side, but I guess that is to be expected when you are in the Big Apple.

"Loved it"

4
TweetyAdventure, New York City, New York 07/07/2019

Great stay especially if you are looking to go shopping. Close to transportation, mall, shops, restaurant food and attraction. The hotel is very nice and clean. Rooms have everything you need to make your stay comfortable and Convenient.

"Good location, good breakfast"

4
Hilyana, Montreal, Canada 07/07/2019

Mist hitel rooms in Manhattan are small...so if there are some that complain about that....you will get the same at mist hotels. This hotel is well located to wakk to most places un Manhattan ( Time Square, Rockefeller Center, Central Park...and even Square Union and Soho if you like to walk). Breakfast is good (thougjt dining area is small so if you don't like to wait go early), most the workers are nice and helpful and rooms are comfortable.

"The perfect cozy quiet experience that is perfectly located in Herald Square in Manhatten."

5
Dreamer12707180178, Trenton, New Jersey 05/07/2019

The location is in walking distance of time square, Central Park, Chrysler Building, Empire State which is around the corner, and of so many fine eateries in the city. The hotel has 6 small rooms per floor and 17 floors. The rooms are small but very nice and well maintained. It was the perfect room for 2 people. We were on the 6th floor and the room was very quiet even for being in the middle of the city. The small gym and breakfast is in the basement and the breakfast was plentiful and tasteful. The lobby/main floor has a bar/lounge in the back that was very nice. This hotel and a very much worth it stay if your in the city. If you have a larger family traveling you may want to entertain more than one room but other than that, a perfect, clean, quiet stay that was perfectly located in Manhatten. The price was also very friendly for a NY stay.

"Best breakfast there is!"

5
rrbrooks1970, College Station, Texas 04/07/2019

Our family had just returned from Italy and we were really craving an "American" breakfast. Ayman, Shukla and Debbie ensured we were welcomed and had everything we needed. The breakfast area was stocked well, the food was hot, everything was clean and the seating was comfortable.

"Breakfast in NY"

4
N3624TLeleonorab, Turin, Italy 30/06/2019

I came in this hotel with my family. We had a nice breakfast this morning with Muhid. He was very kind and gentle. It was a real pleasure being treated like that after the wake up! Now we're ready for the big apple!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
New York City is a fantastic place, and the best way to experience it is to start your day off on the right foot with a wonderful breakfast. I hope you had a fantastic day in the Big Apple. We hope we can always be your home away from home in NYC. Mustafah Syed General Manager

"Great location for seeing New York City"

5
User 29/06/2019

This hotel was nicely located in close proximity to a Subway station (1 block away) or walking distance to 5th Avenue. It made traveling around New York easy. The have a nice continental breakfast in the mornings and fresh cold water all day long in the lobby. The cold water in the lobby was nice because it allowed us to refill our water bottles after long trips through the city. There is a nice bar/lounge on the first floor.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location offers great opportunity to explore the city, and it sounds like you were able to really enjoy your time here. I am also glad you utilized our complimentary breakfast and water in the lobby. If you are ever in the area again I hope you choose to stay with us once again. Mustafah Syed General Manager

"Bar trick"

3
337sabinap, Malmo, Sweden 27/06/2019

Here is one bar trick that you should absolutely watch out for in the hotels bar. One of the bartenders has tricks he uses to cheat customers. I was an easy target for the bartender to rip me off. My husband ordered a beer, approximately 4.50 dollars, and I paid with my credit card. On the receipt I got to sign, it did say 20 dollars and I didn't understand why. Instead of asking, I thought it was some kind of suggested tip, and that I was supposed to write the amount I wanted to pay. There were line for tip and a line for total. So on the line for total I wrote the amount I wanted to pay. I wanted to make sure I did right and asked the bartender but he just dismissed me. The whole thing ended up with me paying the beer over 25 dollars. When I later that night went back to ask the bartender why he charged me so much for the drink, he was very rude, asking me why I would sign a 20 dollar receipt for a beer, he had ‘all' the receipts except for mine etc. Of course I made the mistake of not questioning why he charged me 20$, trusting the hotel's bartender, also not asking for my own copy of the receipt. However the main issue here is that the bartender had the intention to rip me off which I think is so sad. I hope he had a good time with that extra tip. As far as I am concerned, I learned a lesson. And in my opinion, he ripped me off. Furthermore I informed the staff at the reception who promised to look this up, but no body from the hotel cared to get back to me.

"Love this little gem of a hotel!"

5
User 24/06/2019

The Best Western Herald Square is the best kept secret in NYC - crazy cheap prices and excellent service - and very clean rooms and new furniture and seating areas. Ryan Karikar is amazing bellman! Ryan was very attentive to my needs (like bringing me an umbrella during a sudden downpour, letting me access my luggage before I needed it to get to the airport) - there are many outstanding employees at the Best Western Premier Herald Square - Ryan is at the top of the list!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We love our guests, and it's always our pleasure to take care of them in any way they need. I am pleased to hear our team was able to help you rain and shine. I hope you had a chance to try our complimentary breakfast. Next time you are in the area we hope to see you again. Mustafah Syed General Manager

"Excellent service"

4
User 24/06/2019

The hotel is well located and has comfortable accommodation. But the best is the service of the staff (restaurant, cleaning and reception). Highlight for Salman and Rachel, who were helpful from our arrival until our return.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team loves making sure that each guest feels welcomed and taken care of I am glad that you were able to experience such a wonderful stay. During your time with us I hope you were able to enjoy the city and really get to experience the Big Apple. Come and visit again soon. Mustafah Syed General Manager

"Great service from the breakfast staff"

4
User 24/06/2019

Generally the breakfast staff were excellent. One moorming, Muhid, working very much alone, showed an exemplary attitude to his work; work reallywell under pressure and arranged the overcrowded dining room so very very well. Congratulations ot him.

"Just what we wanted!"

5
Artsnob021, Westerville, Ohio 22/06/2019

First of all, I have 4 criteria when booking a hotel: good location, good price, clean, and safe. Guess what - this fit all four. The location is great, and the subway station is close-by. We were on the 10th floor, and our room was not only quiet, it was immaculate. The breakfast was very good, and though the selection was changed up every day, I wouldn't have complained if I could have indulged in their waffles every morning! The front desk staff was friendly and helpful, as was Ayman the go-to guy who seemed to be there when anything needed to be done, and it was always done with a smile. Oh yeah, I would definitely stay here again!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
There is nothing better than a satisfied guest. Our hotel is the perfect oasis in the middle of the city, and I am glad you enjoyed it too. I hope you had plenty of opportunities to explore the city while still enjoying the amenities we offer. I hope to see you again soon. Mustafah Syed General Manager

"Very accommodating"

5
geogiujr7, Salem, Virginia 20/06/2019

We came to thos hotel from VA and came a day ahead of our reservation unbeknownst to us. The 800# scheduled us o. The wrong day. the hotel staff was very understanding and made sure we could stay that night without having to find another place to stay. They didn't have to do that. We were. Very thankful!

"Hotel Review"

5
russells742, St. Petersburg, Florida 20/06/2019

Superior hotel in Garment District. Just ask for a refrigerator, of course small rooms - it's NYC! , located near restaurants and delis all on same street, walk to flagship Macy's or many other spots, Uber comes in 1 minute or cabs too, Full breakfast free. Good internet. Even has a lounge. Looking forward to our next trip to NY as this will be our home.

"Great Hotel with lovely staff"

5
Mooeylfc, Liverpool, United Kingdom 19/06/2019

Lovely hotel with nice clean rooms & really friendly staff. Breakfast had nice selection & Ayman was always there with a big smile waiting to help you. Fantastic location right in the middle of Manhattan where you're only a 5 minute walk from Macy's & 10 minute walk from Times Square. Would definitely recommend anyone to stay here if they're visiting New York.

"Okay stay"

3
User 18/06/2019

Clean room, breakfast good variety, location is close. 5 minute walk to times square. 20 minute walk to Central Park. On busy street so a good night's sleep after sightseeing was out of the question. Upon check out I went to grab a bagged breakfast because I wasn't going to have time eat breakfast at the hotel due to early flight. Clerk told me that I could not get one because they were for guest who missed breakfast. ?? Any who, stay was okay

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am glad to hear you found our rooms clean and our location convenient. Thank you for the feedback on our service and noise, as we are constantly looking for ways to improve. We hope to see you again on your next trip to New York! Best Wishes, Mustafah Syed General Manager

"VALUE FOR MONEY!!!!"

4
Go08010107938, Munich, Germany 18/06/2019

This hotel situated in the city-centre of NY is one of the few hotels in NY that offer breakfast,and it is ideal for a city trip!! The personell is friendly and helpful, especially eager to make your breakfast experience a nice one!! I have stayed here twice, but never had a room with a view. If you have a light sleep you might hear noises at night (Bybs-cry) and the sound (and beeping) of the lift. But the for where it is situated you can hardly ask for more value for money!!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for the five-star review! I am so glad to hear you found us to be such a wonderful value. It is wonderful to hear you found our staff friendly and our hotel to suit your needs well. Thank you for continuing to stay with us, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"had a very nice stay here!"

5
User 14/06/2019

Great location, close to everything - empire state building, shops, penn station. Very good breakfast choices, good room size. Very helpful staff, especially the food crew Muhid and Ayman. Will stay here again.

"My NYC Adventure"

5
User 14/06/2019

Great hotel! The location is perfect for being centrally located to major attractions in NYC. The rooms are clean and quiet, the breakfast is excellent, and the staff is helpful and friendly. If I ever come to NYC again I'll stay here!

"Great stay"

5
User 13/06/2019

This hotel is very nice clean and has everything we needed. On the first day of was pouring so the girl at the front desk Rachel put my and my sister's sweaters in the dryer when we asked, also the lady in the breakfast part got us dairy free milk and non meat sausages it was so amazing of them they went above and beyond! I would definitely stay here again

"First New York Visit"

4
User 10/06/2019

Room was clean, bed comfy, desk staff was very kind and helpful. Muhid did a great job at breakfast each morning. Food was good and he was very prompt removing plates and cleaning up. Thank you so much Muhid

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Quality service is very important to us, and I am so glad to hear you found our staff so kind and helpful. Thank you for choosing the Best Western Premier Herald Square for your first visit to New York, we were so glad to have you! Please come again soon. Best Wishes, Mustafah Syed General Manager

"Great Stay at BWP Herald Square"

5
mikesan52, Doha, Qatar 09/06/2019

Clean and nice hotel with all amenities . Breakfast was amazing and staff were helpful . Special thanks to Ayman ,Jay and Rachael for wonderful hospitality. Location is in the city and near to Empire State Building , restaurants and Pubs

"Perfectly Premier"

5
Dianclair, Seattle/Tacoma 07/06/2019

I booked at the last minute in Manhattan. I won't make that mistake again. However, I was very satisfied with my Best Western Herald Square choice. Great location. Smooth checkin and checkout. The rooms are small like many in NYC but tastefully decorated and a delightful place to come “home” to after a day walking the streets of NYC. Attention to detail is important to me so I appreciated the earplugs though I didn't need them and the amenities provided and/or available. And...i know this is weird but I loved the fresh caulking in the bathroom. Felt clean and healthy. I had breakfast the first morning but decided to pass the second. Usual fare, clean but cool scrambled eggs don't appeal. Easy access to all kinds of transportation with a staff who are actually eager to be helpful. Thank you Best Western for an excellent hotel experience.

"Small & Tucked Away, but Great!"

4
JNPetrusek, Ajijic, Mexico 06/06/2019

We enjoyed our stay here while we were on our vacation. Rooms are a bit small, but I hear that is typical for New York and actually once you are in bed, what more room do you need? Breakfast is fairly same at all BW properties, but we really enjoyed specially made small size (just right) mini Danish rolls, Almond Crescent rolls, etc. Very Delightful!!! Thanks for adding that to our NY visit!!

"Great stay in NYC!!"

5
outofideas6, northern california 06/06/2019

Quality at a reasonable price. And the location is perfect for anything you want to do/see. The entire staff was wonderful...front desk, cleaning staff, breakfast staff....everyone. We flew red eye from California and arrived at hotel at 8am. The stored our luggage and invited us to have breakfast before we hit the town. Such a great start to our trip! We were given a 15th floor room with a view of the Empire State Building. Quiet room...slept so well! Rooms are tiny but we knew that before our trip and from past ny experience...but who hangs out in the hotel while staying in Manhattan? We were allowed a late (12:30) checkout which made our morning so much less complicated than it might have been.

"Muhid"

5
User 05/06/2019

He was very kind and hospitable. He gave us a table as soon as we areived and can clean many tables swiftly as there is only a limited space alloted in the breakfast area. He was very accomodating and polite

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Quality service is our top priority, and I am so glad you found our staff, especially Muhid in the breakfast room, to provide such wonderful service. Please visit us again soon so we may provide another 5-star experience! Best Wishes, Mustafah Syed General Manager

"Second Visit"

5
mwinchester2018, Belfast, United Kingdom 04/06/2019

This was our second stay at this great hotel. Our room this time was on the very top floor and a bit smaller than our last room but was still every bit as comfortable and welcoming. The staff were just as friendly and professional as our last visit. I love this hotel as it's so central to all the major tourist attractions...

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Repeat guests are our favorite! I am so glad you continue to have such wonderful, 5-star experiences at our property, from our customer service to our central location. Please come back for a third visit, we'd love to have you! Best Wishes, Mustafah Syed General Manager

"Usually stay here in mid-town"

5
User 23/05/2019

I stay at this facility fairly regularly for business. Customer service here is incredible. As always Ryan went out of his way to be helpful.Desk staff also great. The hot breakfast is pretty good here as well. Both Ayman and Muhid helped to make the breakfast enjoyable.

"Wonderful Haven in New York City"

5
Harold L, Brick, New Jersey 23/05/2019

Location is excellent, a block from Herald Square with easy access to public transportation. Room was clean and comfortable. Bed was comfortable. All amenities (internet, TV, hair dryer) worked. The bathroom was clean. The staff were superb!! Friendly, efficient, they went out of their way to meet all our needs. Breakfast food and staff were excellent. We will stay there again.

"Good value"

4
Aazruel, Raanana 20/05/2019

I stayed at the hotel in a short visit to NYC Price was decent, while hotel is very nice, and so was the breakfast. Location is great, and the rooms are fairly new and renovated. Breakfast was American typical and rich. You should attend it early since the dining room is a bit small. Recommended.

"Lovely place"

5
User 20/05/2019

Everyone was really warm welcoming and helpfull. The breakfast is all we need for a big day walking down manhattan. The hotel is perfectly located really close to times square, the empire state building, broadway and all of nyc. We had a really nice stay over there.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our hotel is in the perfect location to make sure that each guest has a fantastic experience in New York City. I hope you also had a chance to try our complimentary breakfast. Anytime you are in the area you are welcome at our hotel. Mustafah Syed General Manager

"One week at NYC"

4
User 19/05/2019

Room: the room was a little small but since there's so much to see in the city and you spend not so much time in the room, it's ok. Bed and bedding were good. Shower was awesome with and with a shower box instead of a bath tub, what I like! Breakfast: breakfast is included in the price, what is good. You will find 3 or 4 varying hot options (sausages, scrambled eggs, etc), a variety of salty and sweet breads, some bagels, butter, jams, some muffins, yoghurt, cereals, orange juice, coffee and water. I must specially mention a guy who was organizing the tables for breakfast every morning: Ayman. Even though guests were kind of crazy to get a table, he was very kind and patient all the time to organize everything. Great service from him! Location: the location was perfect for us! You have everything at a 3 minutes walking distance. There are 2 good pubs and 2 good restaurants 20 meters away from the hotel. There's a Subway station 2 blocks away at 34th street. Considering it all, I think the cost benefit relation of staying there is really good. I would stay again for sure.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We work hard to make sure that each guest is well taken care of. Although our rooms are compact we have carefully designed everything to ensure that each room uses space to the maximum capacity. I hope to see you again soon. Mustafah Syed General Manager

"Nice Place"

4
lmarston, federalway 15/05/2019

Spent 6 nights and found the hotel to be excellent. Front desk staff helpful (even offered to lend me her personal umbrella). Peehaps the hotel will invest in some for their guests! Best was Sergio in the bar. He offered great suggestions on places to visit after we thought we'd visited every major attraction. Would we stay here again? YES!

"Good hotel with great location"

4
Touristerrr, Tampere, Finland 14/05/2019

The room itself is smallish yet spatious enough for two person. Cleaning has been done thoroughly. No noise from the streets but louder voices from the corridor can be heard through door. Breakfast is free with various food to choose from and the breakfast room serves well. All the breakfast waiters/waitresses have been really nice, especially Ayman rocks. Location is excellent, just a few minutes from nearest subway and for example Macy's and Empire State Building are within short distance.

"N"

5
User 14/05/2019

Great time and excellent breakfast Ayman he is great guy help everyone to enjoy breakfast Thank you ayman for your help and you number 1 here so happy with your service and we love Newyork and people in Newyork

"Great location great hospitality!"

5
User 13/05/2019

Our stay in NYC was wonderful! The staff at this hotel were incredibly helpful and knowledgable. The hotel is in a great location in the city and made it easy to get around. My wife and I loved the complimentary breakfast but most of all we loved the view of the Empire State Building from our bedroom window! We will definitely stay again the next time we are in NYC.

"Great location "

4
ChristianRobles, Guayaquil, Ecuador 11/05/2019

This hotel is very well located for a NYC trip. It's only a few blocks from the main attractions of the “big apple”. Only 2 blocks away from Macy's. One block from a subway station. Room is quite small but this is the reality of all the city and you won't find anything bigger for this price. Best thing is it has breakfast included in the price.

"Great Staff, Great Location, Free Breakfast"

4
User 10/05/2019

Great location. The staff was very friendly and attentive, with Muhid at the breakfast area being exceptionally helpful. Speaking of which, having free breakfast (from 6:30 to 9:30) was fantastic, being able to quickly get nourished and get on with exploring NYC.

"A quick visit to the Apple"

5
Katrine S, Salem, Oregon 08/05/2019

A great find ! Clean, friendly and convenient. It had a much nicer breakfast than we had expected with an excellent attendant staff. One chap named Muhid made sure each morning that we wanted for nothing. We would happily stay there again.

"Well located and good service "

5
Paulineard, Dax, France 07/05/2019

The hotel is very well located and the staff is nice, especially during breakfast Ayman was very attentive and nice. The hotel is close to thé main touristic places in midtown (empire state, rockfeller, times square). I recommend!

"Great hotel!"

5
Tigertails91, Milan, Italy 03/05/2019

Muhid in the kitchen is so great, incredibly helpful. I stay in this hotel every time I'm in NYC because they don't charge a "facilities fee". The location is also very central and convenient. 10/10 will totally stay here again.

"Another good night"

5
Emnmnm2, Viriginia,usa 02/05/2019

Stayed again...love this hotel as the staff and location are great. Sergio in the bar make a mean whiskey sour. Always stay here when in NYC. Am never disappointed. Clean, efficient, rooms. Quick walk to Macy's and Empire State Building...and, outdoor patio to imbibe and enjoy good weather

"Nice vacation"

5
User 01/05/2019

It was a very nice stay in this hotel. Especially Ayman and the guy from the bar were very friendly. The hotel is close to the Time Square, the Rockefeller Center and the Empire State Building. The rooms are small but very clean an comfortabel. We come back again for sure.

"Ideal location and friendly staff"

5
User 30/04/2019

The staff were so friendly and helpful. Ayman at breakfast, the barman and the receptionist all couldn't do enough for you! Ideal location, our room overlooked the Empire State Building! Would recommend

"Curious "

5
boltwoman1, Williamsburg, Virginia 28/04/2019

I'm staying this week. Can anyone tell me if there are gluten free options on the breakfast? How comfortable are the double beds? Is the toilet, sink and shin one room or separate with sink and dressing area outside the toilet and shower?

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Hi, thank you for leaving questions on this page. For an immediate answer, please call our representatives at the front desk and they'd be happy to assist you. We look forward to speaking with you soon. Best Wishes, Mustafah Syed General Manager

"So helpful and welcoming!"

5
JulAnnSal, Phoenix, Arizona, United States 23/04/2019

This is a wonderful, peaceful retreat in the middle of my favorite city in the world. The location is great -so close to subway stops. The rooms are clean and in great condition. Robert in reception is wonderful.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so pleased to hear you found us to be a peaceful retreat in an otherwise busy city. Thank you for writing such a kind, five-star review, we were so glad to have you! Please visit us again soon so we can provide another wonderful stay. Best Wishes, Mustafah Syed General Manager

"Good option close to time square"

3
rebeccatK1336WT, Edmonton, Alberta 16/04/2019

Stayed at the Best Western for 4 nights and the location was good, about a 10 minute walk to times square with lots of restaurants and shopping nearby. The rooms are really small the breakfast is average but you get what you pay for. The hotel is nothing special but it was clean, quiet and convenient

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for the kind review of the Best Western Premier Herald Square! We are so glad you chose us for your trip to New York and found our location convenient and our facilities clean and quiet, which distinguish us from other NYC hotels. Please visit us again on your next trip! Best Wishes, Mustafah Syed General Manager

"very accessible !!"

4
User 12/04/2019

I find Robert and Rachel at the reception very friendly. The room is modern and clean. Through our window at 10th floor we could see the top most point of the Empire State Building and at night when lighted it looks romantic. Best Western is very accessible to popular places like the Bryant Park, Times Square, Broadway and the Theater District. Although our stay was perfect we had to wait everytime we had breakfast cause the place is small and many guests came in almost at the same time.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Wow, what a view! I am so glad to hear you enjoyed your recent stay at the Best Western Premier Herald Square in New York City, we were so glad to have you and provide such a wonderful experience. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"very nice hotel"

5
User 12/04/2019

Nice place, kind people, clean rooms no bad smells, clean beds. The room is small but just for the family, remember is right there in Manhattan! Having breakfast is a good point, we didn't wait too long to get a table and have breakfast , people in the cafeteria try to organize the guests very well. The hotel was very close to subway and you can easily go by walking to several places like time square. Very good experience, we will do it for sure.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our complimentary breakfast is popular among guests and our staff works hard to keep everything well-stocked and running smoothly during the busy mornings. I am so glad you found everything to be so organized! Please visit us again soon on your next trip. Best Wishes, Mustafah Syed General Manager

"Excellent location in Manhattan at a great price!"

5
worstbirthdate, O'Fallon, Missouri 11/04/2019

We loved this hotel as a reasonably priced option with an amazing location in Manhattan. We saved so much time by staying so close to Madison Square Garden, Broadway, Times Square and very close to several subway stations. We would definitely stay there again when we return to NYC. This was our first trip to NYC. The staff was so friendly. Ryan the bellhop was so great to store our bags on check-in and check-out so we could go and tour the city. Breakfast was included as was high speed internet. Why pay more and not get these items included?

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing the Best Western Herald Square for your first trip to New York City! We were so glad to have you and provide an experience worthy of a five-star review. We hope you'll keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Comfy Accommodations"

5
User 08/04/2019

The front desk staff was helpful. The room was prepared and ready when I checked in. I especially appreciate the free breakfast with the friendly host, Ayman. He was such pleasant greeter at breakfast.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so pleased to hear you found our complimentary breakfast, friendly service and comfy accommodations all worthy of a five-star review. We hope you visit us again soon so we may provide another wonderful stay! Best Wishes, Mustafah Syed General Manager

"ayman"

5
Robert T, Santa Barbara 07/04/2019

Appreciated very friendly help & attitude ; Ayman has become a friend & computer instructor. BW is lucky to have such a emplyee It's a delight to meet someone from Alexandria, a place I have wanted to visit for years.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our quality, friendly service distinguishes us from other hotels in the area. I am so glad you found it to be worthy of such a kind, five-star review! We hope to see you again on your next trip to New York! Best Wishes, Mustafah Syed General Manager

"X-mas present 2018 and birthday at 4th April..."

5
User 06/04/2019

Very exciting vacation. Nice hotel, very friendly personnel which always support where question needs solutions. Service is very good and breakfast is changing every day... it is always good in quality and fresh. The destination is is perfect to teach everything in NYC. For evening the most is in walking distance and if futher it can be done by metro or Uber. We used Uber here and there and paid between 10-15 bugs. For us it was a perfect holiday. I will always recommend this place to my family and friends further.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so honored you chose the Best Western Premier Herald Square for your recent vacation to New York! I am so glad you found our complimentary breakfast delicious, and your overall stay perfect. We hope you'll visit us again soon! Best Wishes, Mustafah Syed General Manager

"Best Western Herald Square"

5
Go32533055713, Rochester, New York 04/04/2019

This was our 3rd stay at the Best Western Herald Square. The hotel is very clean, the staff is great and helpful and I love the free breakfast. Parking is close by and you can get a discount sticker at the front desk. It is also close to Penn Station, the Empire State building, Times Square, Macy's and the stores in Herald Square. The subway is nearby too.

"A nice place to stay"

4
Carolyn2195, Paris, France 04/04/2019

I spent a night in New York on business, and I chose this hotel because it was fairly affordable and had good reviews. I didn't find it immediately because the front is rather small, but the rooms were clean and the staff was very friendly and helpful. I would recommend staying here.

"Loved Our Stay!!!"

5
SheriA94, Mesa, Arizona 03/04/2019

We just checked out after staying here for six nights. We arrived earlier than check in and Bebe was so helpful and checked us in early so we could get out and explore the city. This hotel is in such a great location. A couple of blocks from Empire State Building, a nice walk up 5th Ave., a few blocks to Penn Station, close to Broadway for a quick walk up to Times Square and the subway is right around the corner. The hotel is super clean and modern! The hotel has a a nice little bar with happy hour from 4-9 with $4 beer and $6 glasses of wine. Breakfast is a nice addition to the stay here, with a fun selection of pastries from a local bakery. I highly recommend staying here for any trip to NYC. It really is a nice place to stay. The staff were super friendly and always helpful with directions and recommendations. Thanks for everything, we already look forward to coming back for another visit!

"A good stay in Manhattan"

4
User 02/04/2019

This Best Western is located in a very good position to enjoy Manhattan (just walking around). Very close to Port authority bus terminal , very clean, nice lounge bar, nice fitness room ... Be prepared to be a little squeeze during breakfast!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location provides great access for exploring the city without traveling too far from your hotel room. Thank you for staying with us, we were so glad to have you and provide a stay worthy of a five-star review! Please visit us again soon. Best Wishes, Mustafah Syed General Manager

"Thoroughly Enjoyed our Short Stay"

5
530IngyB, Myrtle Beach, South Carolina 01/04/2019

As Diamond Reward members we always try to stay in a BW where we go. We had a short day and a half in New York City before a flight to Morocco. This hotel is in mid-town and close to many interesting sites. We stayed on the top floor with our room overlooking 36th Street. Lovely little room ... only complaint was the fact the Heating/Air Conditioning vent was directly over the bed. We had to turn it off due to blowing on our heads ... then the room got a little cold as it was extremely cold in NYC while we were there. For some reason the shower water sputtered and we never did get a good flow. The breakfast room is on the lower level, was a good size and had a lovely variety of breakfast foods. Hotel staff was very professional and accommodating. The hotel also had a quaint little back patio bar where we enjoyed a cold beverage after a long day of sightseeing. Can't remember the name of the gentlemen that looked after us in the bar but he was very attentive with all the customers. If another visit to New York is in the cards for us we would definitely stay here again as it is very convenient to so many sights within walking distance.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to hear you found your stay worthy of a five-star review, and that you'd stay with us again during your next trip! We sincerely appreciate your feedback about our in-room heater and water pressure, as we are always looking for ways to improve. Until next time, safe travels! Best Wishes, Mustafah Syed General Manager

"Very good stay in NYC"

4
remir84, Toulouse 29/03/2019

Hotel is located Midtown, close to Macy's and to the Empire State Building. Nice room, clean but small. Comfortable bed. Staff at the front desk was always helpful and smiling. If you search for an hotel located in Manhattan with a reasonable price, this is a very good choice.

"Very affordable"

5
User 28/03/2019

I got a lot for my money, super affordable, great location, great service, great breakfast. My mom and I enjoy everything from this hotel, the staff is super friendly. Every person that works there is approachable.

"Great spot super friendly staff"

5
User 27/03/2019

This is a great spot I would definitely recommend it to anyone visiting NYC. The staff was super friendly especially SHAKLA and Ryan!! They also had the best breakfast in the morning! It does get a little crowded, so get downstairs early :)

"Location,Location, Location"

4
TravelQ6492QE, Florida 26/03/2019

Especially in NYC location is everything. Centrally located by Herald square and just north of Times square is a small hotel that maximizes it's space as good as I have ever seen in NYC. Clean, affordable (for NY), typical hotel breakfast (though the eggs were strange), nice little fitness center. Bed comfortable. Only negatives are thin walls and you hear everyone in the halls including the people that get confused and try to open your door at night. Never been to a hotel that gives 2 pairs of earplugs. Even in Manhattan.

"Great location and service!"

5
User 24/03/2019

The rooms are small, but that's not an issue when you're in New York and able to walk to so many things nearby. The staff went out of their way to make sure we were comfortable with bringing up our luggage, carrying up a mini fridge up for us and allowing a later check out. They provide earplugs to block out city sounds and sounds outside your door.The bartender in the lounge was really friendly and gave great recommendations for restaurants.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to have received a five-star review! Thank you for choosing the Best Western Premier Herald Square for your recent trip to New York, we were so glad to have you and provide such an excellent experience. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Family trip to New York"

5
User 21/03/2019

We've just returned from a 5 night stay at the Best Western Premier, this hotel is at a fantastic location. The bedrooms were always kept sparkling clean which was nice to come home to from a long day on the feet. We included breakfast on our stay, again this was great! A selection of lots of different foods. Hot buffet,cereals, bagels, and amazing pasterys. The waiting staff in the breakfast area were second to none. I think the gentlemen's name was Ayman, he was always smiling and happy to help nothing was too much to ask for! We decided just to sit in the bar on st Patrick's night as the streets/bars were mental, this was great as it was a relaxed environment and good atmosphere. As always the guy behind the bar was very helpful, we were looking for information on getting to certain tourist attractions and he broke it all down and told us when is the best time to go, everything! Amazing staff at this hotel. Would highly recommend! Until the next time

"Stayed at Best Western Premier herald square"

5
DSahay, Ludhiana, Punjab, India 21/03/2019

This hotel seems pretty new and is well maintained. Very clean and service is very good. I check in at 1 am, and i was cordially greeted and checked in to my room. An attendant came and set up a crib for my daughter around 1:30 am and helped us with all our need. I was very impressed. Room and bathroom was very clean. bed was comfortable. Toiletries were provided. Bathroom space was good, however the room was compact. I was in 2 double bed room. I guess this is what you get in a prime Manhattan location :). The free hot breakfast was pretty good. Ayman the attended and host at the breakfast was very cordial and pleasing. I highly recommend this hotel. Moreover you have free coffee (good) and tea selection at the front desk.Lots of restaurant option around this hotel. 5 min walking to Macys at herald square. The rooms are not noise proof. they do provide ear plugs for a comfortable sleep/

"An excellent experience"

5
rosebm9, Miami, Florida 18/03/2019

I checked a large amount of hotels in NYC area, to stay with my mom and brother for a short vacation. I read a lot of reviews and decided to reserve here... no complaints at all! - Has a wonderful location: you can easily walk to Times Square, Empire State, Public Library, Rockefeller Center... - Close to metro/bus station - Next to 5th avenue - Has a friendly staff - The breakfast is just the regular continental (oatmeal, cereal, eggs, pancakes, bacon, sausages...), the only difference is they slightly change it every day (Thank you for that!!). One day we had spinach omelette instead of scrambled eggs, the other french toast instead of pancakes, the other bacon instead of sausages... very appreciated. The only Cons we had is the Complimentary Drink: event-though we reserved a double room, and we were 3 people, we only got 1 complimentary drink at the bar-lounge they have (I asked why, the reason: hotel policy)... guess what, we didn't use it. Besides that, it's a really nice hotel. NOTE: I have read that the rooms are quite small, indeed they are, but since we were only there to get some rest and sleep... it wasn't a huge concern. Overall, nice experience and I would recommend this hotel to everyone looking for a place to stay in NYC.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. I'm so happy you enjoyed our location, and I hope that you will consider us during your next stay. I appreciate all the feedback, and I am glad you brought our attention to the drink policy. We will look into that. We hope to see you again. Mustafah Syed General Manager

"Excellent, friendly Staff!"

4
Meander651408, San Francisco, California 16/03/2019

Excellent friendly staff! Perfect location for easy access to subways, shopping etc...4 stars due to size of rooms...very small but workable for a first tourist trip to New York. Beds are very comfortable too! Housekeeping starts at 830am so use your door sign if you like to sleep in! Overall a great experience!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing the Best Western Premier Herald Square for your first trip to New York City! We were so glad to have you and provide such excellent service, from our convenient location to friendly service. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Great service so far"

5
User 14/03/2019

Great start to our NYC time. Very convenient location, staff is welcoming,attentive and considerate. We were checked into our room early. Small but clean and all we need. Comfy beds and lovely shower. Shout outs for great service to Bebe, Ryan and Ayman. Cheers to the rest of our stay. Look forward to checking out the Happy Hour deal this afternoon.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so glad you chose the Best Western Herald Square for your trip to New York and honored to receive a five-star review. It's wonderful to hear you're finding our service friendly, beds comfy, and location convenient. Enjoy the rest of your stay and keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Very good location"

4
User 11/03/2019

The hotel is close to subways, 5th Ave and Time Square theaters. The street itself is quiet. Beds are super comfortable and room is equipped with a coffee maker. Did miss not having a fridge/minibar. Included breakfast is basic, but does offer hot and cold food. Our room with king size bed faced the court area, so was very quiet. The hotel and rooms were very clean, but would encourage improved environmental standards.The staff were great . Front desk - Farrah and Ryan - as well as all other staff were always ready to provide information regarding transportation and sight seeing information. i recommend this hotel and would return there next time in NYC

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location provides great access to the city right outside our doors. I'm so glad you found it to suit your needs well, and our rooms to be the perfect place to rest your head after a long day. We're so glad to hear you'll visit us again on your next trip to NYC! Until then, safe travels. Best Wishes, Mustafah Syed General Manager

"Wonderful hotel!"

5
570brennag, Sheridan, California 09/03/2019

My friend and I decided to visit New York for our spring break and were very happy to find such good rates at this best western. We chose the hotel for the rate and free breakfast, but when we arrived we were blown away by the service! What a great find. Be sure to join their rewards program. It was free, and they gave us snacks to take out with us. On our last day, they kept our bags for us even after our checkout so we could enjoy the city. The breakfast team was kind and hospitable. The hotel is also very close to main subway stops, and we found it easy to get to any part of the city within 30 minutes or less. 10/10 would recommend.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for such a kind review! We were so glad to have you and provide an experience worthy of a five-star review from our complimentary breakfast to our quality service. Thank you for recommending us, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Good value"

5
User 07/03/2019

Thanks to all the staff at BWP we were able to have an enjoyable two night stay in NYC. The room was small, however like my family assured me upon arrival, we weren't there to hang out in the room all day. The room was clean and they replenished with clean towels and tidied up while we were gone. The continental breakfast offered a large variety of choices. Robert was exceptional. Good proximity to MSG.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so glad you chose the Best Western Premier Herald Square for your recent trip to New York. I'm so glad to hear you found our rooms satisfactory and our complimentary breakfast to have something for everyone. Please keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Customer service terrible "

2
SMBAx424, East Islip, New York 07/03/2019

Back in December we stayed at this hotel. We returned to our room at 1AM. At approximately 10 AM that morning the “housekeeping manager”, knocked on our door to have the maintenance man change the smoke alarm. As I opened up the door, with my tooth brush in hand, she proceeded to open the door while I am standing right behind it. They barged right in to change out the smoke alarm. The “housekeeping manager” kept the door wide open and kept getting in my way as I was trying to get in and out of the bathroom. Was it imperative to have this done at that moment? It couldn't have waited until we checked out? I certainly found this very inconvenient and an unpleasant surprise. We paid about $313 for our room, which we had a check out time that we were trying to adhere to. I would think the staff would be more professional, considerate and apologetic for interrupting our morning. There is no excuse for terrible customer service.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It is extremely disheartening to hear of your experience during your stay with us. I appreciate your bringing feedback on your experience with our staff and communications to my attention, as we are always seeking ways to improve our customer service. Thank you for your honest review, and we hope you'll give us another chance in the future to give you a more positive experience. Best Wishes, Mustafah Syed General Manager

"Fantastic location and Gluten-free friendly hotel!"

5
User 28/02/2019

We have spent fantastic week in this hotel located in the heart of NYC. The hotel is prepared provide Glute-free bread and cornflakes to the breakfest what is very appreciated by coeliacs. Thanks to positive attitude of hotel employees as Bebe or Aymann was everything really easy and we have enjoyed our vacantion for 100 %!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for staying at the Best Western Premier Herald Square during your recent trip to New York! We were so glad to have you and provide a stay that exceeded your expectations, complete with gluten-free options for your dietary needs. Please visit us again soon! Best Wishes, Mustafah Syed General Manager

"Great service and excellent staff."

5
User 27/02/2019

I'm very pleased to choose Best Western hotel for my staying in New York. The internet is very fast which was my first concern because I'm here for business trip. Entire service is great from all staff, but I have to special thank Ayman who is very kind and giving me a happy breakfast time in cafeteria every morning. I'll definitely come back to this Hotel for next trip. Highly recommend the Best Western Harald Square hotel!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are very pleased you chose to stay with us during your business trip to New York! I'm glad you found our internet and service to exceed your expectations, as well as our complimentary breakfast. Thank you for the five-star review and recommending us! Please keep us in mind for your next trip. Best Wishes, Mustafah Syed General Manager

"Affordable and comfortable stay in Manhattan"

4
Wander58288874739, Atlanta, Georgia 20/02/2019

My visit was very pleasant and generally very comfortable. There is noise from the hallway relatively early in the morning, slamming doors etc., so if you are a night owl, don't plan on sleeping in. Other than that, I found everything to be very clean (most important to me), well-appointed, and cozy. My particular room was on the small side, but I was not spending a lot of time in it, so that did not matter to me much. Hotel staff was very accommodating and friendly.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad to hear you had such a wonderful experience at our property! Thank you for choosing the Best Western Premier Herald Square for your recent trip to New York City, we were so glad to have you. Please keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Appealing first impressions, great potential but ..."

3
GerRegan, Astoria, New York 18/02/2019

We were excited by the promised features, a feeling that continued upon our arrival and glances at the small but stylishly decorated and comfortable lobby. It promised an intimacy unusual for chain hotels, particularly in NYC. The check-in went smoothly, thanks to Bebe and Jacane. The elevator was immaculate and contemporary, but slow to arrive and, as we ultimately learned, very noisy. The latter two details proved to be the reason we can't recommend the hotel, alas. Our 17th floor room -- and very comfortable king bed -- faced 36th Street, and provided a stirring view of midtown, and the bustle that makes NYC such a fascinating destination. We loved the carpeting and the very stylish look and feel of the room, including the bathroom, as well as the immaculately hallway. But all through the night, and particularly in the morning rush (7a-9a) the nearby elevators clanged so incessantly and loudly we found it hard to sleep soundly and nearly impossible to sleep in. The breakfast room was well-stocked with what one might call standard hotel breakfast items, and Ayman there made sure that items didn't run out. So breakfast was a pleasant experience. That said, we can't overlook the clanging and very slow elevator service, so we suggest staying elsewhere, especially if a good night's sleep is a prerequisite.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I apologize for your negative experience with our elevators and the noise. However, I am pleased to hear the rest of your stay exceeded your expectations. We hope you'll stay with us again in the future in a room away from the elevator, so that we may provide a better experience. Best Wishes, Mustafah Syed General Manager

"What a staff!"

5
sonia g, Las Vegas, Nevada 17/02/2019

I would like to thank the management and staff at the Best Western Harold Square for making my 1st trip to NYC a great one. We got I to the city later then expected, and needed to get changed and to Broadway. The Hotel allowed us an early check-in. Which allowed us to freshin up prior to the show. The rooms were small as described in other reviews, but very clean and comfortable. We enjoyed a great nights sleep and a great breakfast after long days in the city. Thank you again for the fantastic hospitality!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so honored to receive a five-star review! Providing quality hospitality and service is our top priority, and I'm so glad to hear you found our staff so accommodating during your first trip to NYC. Please keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Perheloma New Yorkissa"

4
User 16/02/2019

Hotel staff was great and situation was good. Breakfast was typical amerivan breakfast. Only minus on hotel was that we stay at 17th floor and when you turn shower on and hot water on...the water preasure drop... so when take the hot shower you have to very close to wall.. rooms were littlebit small but it dosent mather because you went see the the city not the hotel :) we ask for quiet room that we get. Special thanks to Robert he was grate guy. i hope he likes finnish coffey ;) all in all good hotel if were ever come back this is the place we want go.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It is so wonderful to hear you'd stay with us again next time you visit New York, and found your experience worthy of a five-star review. We are always proud to offer high quality service and amenities to our guests. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Amazing staff and great value!"

5
User 12/02/2019

I could not have been happier! A true gem! From amenities, including hot breakfast, king-size beds, free high-speed wifi, to location and staff, it was a great experience. I especially want to single out Farrah at the bar, who could not have been more helpful and charming (from making sure my restaurant reservations elsewhere were taking care of me and my party to making me feel welcome), Robert at the desk, who was delightful and caring (especially after I had a very late arrival due to bad weather, even providing me with snacks to take to my room), Bebe also at the desk and Ryan, who took care of my bags. I've stayed at dozens of hotels in NYC and this is a hidden gem!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so honored to hear you had such an incredible experience with our staff during your recent trip to New York and found our service worthy of a five-star review. Thank you for the kind review and for choosing the Best Western Premier Herald Square. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Great place to stay"

5
User 11/02/2019

I travel quite a bit and stay at many hotels. This is one of the best. I strongly recommend it. Great service. Free breakfast. The reception staff went out of their way to make sure I was happy with the accommodations.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for the five-star review! I am so pleased to hear you found us to be one of the best hotels you've stayed in, and that you strongly recommend us. We hope you'll stay with us us on your next trip to New York so we can provide another excellent stay. Best Wishes, Mustafah Syed General Manager

"Amazing location, attendance and beds"

5
User 11/02/2019

It´s one of the best hotel I´ve been in NYC. Attendance are amazing. Location is one of the best. Everything is near. It´s very clean. Breakfast is higher than we expected.. Hope to return soon on it.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so honored to hear we're one of the best hotels you've been to in NYC. I am so glad to hear you found us to exceed your expectations with our amenities and service. We hope you'll return soon too! Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Great in every way!!"

5
markc894, Camarillo, California 06/02/2019

From check in to check our, the entire staff was fantastic!! Farrah helped at the bar and at the front desk. She and all staff was as helpful as can be. Great location. Near Penn Station, subways, great food and drink. Clean comfortable room.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad you found our staff to be so fantastic throughout your stay, from check in to check out. We're honored to hear you found us great in every way and worthy of a five-star review. Please keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Nice stay"

5
axman12, Houston, Texas 05/02/2019

We thoroughly enjoyed our stay here. Room was super cramped but i expect that considering we are staying in the city. Breakfast was good and had a decent selection. I would suggest getting your breakfast early as the lines get long pretty quick. Bar on location is very small but cool. Liked our bartender. she was very accomodating. Our room was clean every day upon our return daily. I would definitely recommend this place and location and i would definitely go back.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for the five-star review! I am so pleased to hear you'd definitely recommend us, and you'd visit us again. From our great breakfast to our accommodating and attentive staff, I'm glad we exceeded your expectations. Until next time, safe travels! Best Wishes, Mustafah Syed General Manager

"Great stay, great price"

5
astroguy22, Buffalo, New York 04/02/2019

Stayed a night here for just about $100 after taxes and fees - quite a good price given the location! Convenient to Penn Station/MSG, Grand Central, Empire State Building and pretty much anywhere in Midtown - Times Square was maybe a 10 minute walk. Stayed on the 3rd floor on a weekday night, and noise wasn't an issue. I could see how it could be noisier on weekends, but the street itself seemed fairly quiet so probably wouldn't be too bad. Earplugs were provided in the room but we didn't need them. Room was a decent size for Manhattan. The breakfast was good. Spotlessly clean. Would stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location is perfect for sight-seeing with many popular attractions right outside our doors. I'm glad you found it to be so convenient, as well as our rooms clean and comfortable. We're glad to hear you would stay with us again! Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Great stay"

5
Lauren B, Philadelphia, Pennsylvania 03/02/2019

Very comfortable room, Sergio at the bar was great. Large assortment of items at breakfast in the morning. I didn't use the gym but it looked nice. I would say if you're looking to stay in the Midtown area this is an excellent choice for the money. I would definitely stay again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so honored to receive a five-star review and to hear you'd definitely stay with us again! It is wonderful to hear you found our rooms comfortable, our amenities to exceed your expectations, and our service great. Please keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Gem in a busy part of NYC"

5
User 01/02/2019

Amazing Staff, great room, awesome breakfast. A must if you are looking to stay near herald square (close to Macy's time square and Flatiron district). Great value for your money too. Easy access to subway and busses

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location is super convenient for guests looking to explore the city by walking or taking the subway. I'm so glad you found us to be a gem and worthy of a five-star review! Thank you for staying with us, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Place to stay"

5
User 30/01/2019

I love staying at this hotel when visiting the city due to its location. It's in between Grand Central and Penn Station. The price was great for the time of year too. We had a wonderful view of the Empire State building.

"3 Play in 3 Days"

4
Dan S, Portsmouth, Virginia, United States 28/01/2019

The hotel was half a mile from Penn Station. The room was clean and tidy. Breakfast was terrific. Went to three plays and three museums during our visit. Reastaurants Patsy's and Oceana were wonderful. Will be back.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so glad to hear you'll be back! I'm glad you found your stay at the Best Western Premier Herald Square to exceed your expectations from our location and comfortable, clean rooms. We can't wait until your next trip with us. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Excellent Midtown Hotel Choice"

5
alimcg2013, London, United Kingdom 27/01/2019

This hotel is a little gem. Central for Times Square, Macy's, Penn Station & Port Authority Bus terminus. Rooms are small as are most in NYC, but they are spotlessly clean. Decor is tasteful & recently done. There is a hotel bar that does happy hour every day 4pm to 9pm. The female bartender (sorry unsure of her name) is efficient & very pleasant indeed & a real asset to Best Western. In previous experiences at other hotels, staff have been brash & unfriendly probably due to being busy but it shouldn't be taken out on guests. The reception desk staff are ultra gelf too. I will be definitely returning here for future visits to NYC.

"Not the 66th best hotel in nyc trip advisor "

4
endlesslyrocking, ewing 27/01/2019

Very accommodating staff. We were allowed an early check in and late check out. Great breakfast. The location is not the greatest for being near times square for those who have that in mind. The problem with this hotel is its location near 3 local bars. I was shocked at the noise we constantly heard, including a street fight at 2 am outside of a local Irish bar. I have stayed at hotels on Broadway that were quieter. Not the hotels fault but guests need to be aware of the possibility of noise if you're room faces 36th street. Earplugs are provided. Also no fridge or microwave as the website states but a small refrigerator was provided at no charge.

"Lovely"

5
SandieAllie, Flintshire 24/01/2019

What a great hotel, the staff are wonderful, everybody smiles, nothing is to much trouble, breakfast is fantastic and sets you up for the day, we cannot recommend this hotel enough, we have stayed in NY on numerous occasions and this hotel is by far the best also for the location.

"Very good hotel"

5
Wanderer07202482013, Vilnius, Lithuania 23/01/2019

Perfect location, good breakfast (could be more fruits, vegetables, healthy option), friendly staff, clean rooms. I really like coffee and tea desk for 24\\7 in the lobby. Definitely I will stay again and recommend friends.

"Perfect"

5
bobboxer, ayrshire 21/01/2019

Stayed here for 4 nights mid jan, asked in advance for a higher floor room and was given room 1305, looking out our window on arrival we were met with the sight of The Empire State Building lit up in all its glory. There was nothing too much trouble for hotel staff, from front desk to staff in the cosy lounge bar, the bar has a happy hour from 4pm till 8 or 9 pm for beer and wine, $4 for 2 bottles of Peroni was a bargain !! Breakfast is offered downstairs, bit of a tight squeeze when busy but staff got us seated as soon as possible, good choices, fresh fruit, juices, hot items, cereals, toast, pastries and yoghurts and coffee and tea. The bedroom was smallish but had everything you may need, tea/coffee maker, iron and board, docking station, charging points for mobiles , bathroom spotless, great shower and again kitted with everything you may require. Already planning our next visit to NY and will not look past this hotel. Thank you.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so glad to hear you had a perfect experience at our hotel! We were so glad to have you and provide everything you needed from a great place to sleep to our complimentary breakfast. It's wonderful to hear you'll consider us for your next trip. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Good"

5
RoyalOperaMouse, London, United Kingdom 16/01/2019

A hotel in a good touristy location that's clean, comfortable, with pleasant staff. My room at the back was very quiet with a super comfy bed - which is much needed after many hours spent walking the mean streets of NYC.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our rooms are designed to be the perfect place to rest your head after a long day of exploring. I am so glad you found them to be comfortable and suit your needs well! Thank you for choosing our property for your trip, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Solid nyc hotel"

5
User 14/01/2019

The price and location are excellent. Easy walking destinations, subway around the corner and several restaurants and nightspots within walking distance. We travelled with nine people. The rooms aren't huge but we made out just fine for our one night stay.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location is perfect for exploring the city with a subway connection so close to our hotel, and I am so glad to hear you found it to be so convenient. Thank you for staying with us, we are happy to receive a five-star review. Please keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Great location, nice rooms"

5
AMCAR714, Queens, New York 14/01/2019

We stayed here for a weekend in the Herald Square area. Our modest sized room had all the amenities needed, nicely decorated and a view of the Empire State bulding. Staff was friendly and helpful. The complimentary hot breakfast was a nice touch. The only caveat is the steady bang noise coming from the elevator shaft, BUT the hotel provided complimentary earplugs for those that would be bothered by this. We were not. Overall, I would recommend this hotel.

"Great Value"

4
ekrobins0, Washington DC, District of Columbia 14/01/2019

We (3 adult women) booked this hotel for a weekend trip to NYC to see theater. We choose it because we were able to get two double beds in a single room and for its proximity to the theaters. It definitely delivered on these! The location was super convenient; not only to theater, but for traveling (we took the train to/from Penn Station which was a short 10 minute walk from the hotel). We stayed in room 604 which was facing an alley making it very quiet. There were fresh ear plugs on the night stand when we arrived, but we did not even need them- I never heard much street noise. The room was tight for 3 adults, but we expected this knowing hotels in Manhattan tend to be quite small. Had we been staying more than the weekend, it wouldn't gotten annoying, but for the 2 night stay it was perfectly fine for us. The room was clean. The linens left something to be desired (clearly clean, just not high quality - one of our towels had a hole in it), but again, for the price point, we weren't upset. The shower, however, was great! Fantastic water pressure and hot! This was so nice since we visited during a cold weekend in January (temps in the 20s F) and needed to warm up after spending all day walking around in the cold. Another reason we chose the hotel was for the convenience of having breakfast included. Breakfast was fine - bagels, pastries, eggs, sausage, waffles/pancakes, yogurt, coffee, etc. We opted to skip breakfast the second morning to find something a bit nicer. In retrospect, given all the grab-and-go options in NYC, I probably wouldn't bother with breakfast at the hotel. The lobby had ice water, hot tea, and hot coffee 24/7 - nice bonus. The staff was great - very pleasant and helpful. Ryan stored our bags for us upon arrival (before our room was ready) and after checkout (so we could come back for them before catching our train). I kept forgetting things in my bags and needed to get back to them and Ryan was so nice and patient each time! Overall, I wouldn't hesitate to stay here again, especially given the low price point compared to other hotels around the city.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It is so wonderful to hear you found our amenities and service to exceed your expectations during your stay! We were so glad to host you for your trip to New York and thank you for the kind review. Please visit us again soon! Best Wishes, Mustafah Syed General Manager

"Very Nice friendly place."

5
Coastal15448529042, Antwerp, Belgium 12/01/2019

Very friendly staff, special note to Ayman and the receptionist for helping us out with some special requests. The bartender in the lounge was very welcoming. The shower pressure on the 17th floor could be better.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We work hard to provide quality, friendly service to all our guests throughout their stay. I am so glad you found them to be so welcoming and accommodating! Thank you for your feedback on our shower pressure, as we are always looking for ways to improve. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Our 3 night stay in New York"

4
19hpreston86, Chesterfield, United Kingdom 08/01/2019

This hotel was easy to find. The rooms are very comfortable and clean. The breakfast was really nice too to set you up for the day ahead. The barman Sergio is an absolute asset to the hotel. He is so friendly and warming. His advice and knowledge of the city helped us greatly especially telling us the best way to get from the hotel to JFK airport directly. He is truly a nice guy. The hotel is close enough to alot of the sights too. The noise level wasn't a problem either within the room at night knowing how busy and loud the city is. All in all we would definitely recommend and use this hotel again.

"Best hotel in New York"

5
lindazanithomas, Ringwood, New Jersey 06/01/2019

The Best Western Premiere has it all--classy, affordable, quiet and the staff is great! They have thought of everything: free coffee and tea in the lobby, easy to get a cab outside, bar open at night, great breakfast downstairs, gym, clean, comfortable room with iron, hair dryer, desk, closet. Very, very comfortable bed-- we heard no noise and did not need the little complimentary ear buds. The staff was very accommodating to me and my friend last night. You can check your bags before check in if you come in early and want to sightsee. I HIGHLY recommend it!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored you found us to be the best hotel in New York! Thank you for choosing the Best Western Premier Herald Square stay during your trip to New York, we were so glad to have you and provide such a great experience. Thank you for the five-star review and please visit us again soon! Best Wishes, Mustafah Syed General Manager

"Great hotel and location"

5
Marci P, Altadena, California 31/12/2018

The staff and service is excellent. The location is great, close to Times Square and the Empire State Building, restaurants and bars the rooms are small but clean and comfortable. We were pleased with the breakfast as well; made our day start out easier. In our experience, make sure to go early for breakfast to avoid waiting. it gets crowded early.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are happy to hear that you had a 5-star experience at our hotel. Our entire staff strives to provide the best possible service to all our guests. I'm glad our complimentary breakfast was able to make your experience visiting the Big Apple even more enjoyable. We hope to see you again soon. Mustafah Syed General Manager

"Great Location"

4
ledj2, Perth, Australia 28/12/2018

Bebe was a charm checking us in. supplied us with maps, info & a goodies bag. We had 2 rooms booked for 3 nights. Rooms were small as expected but very clean, neat and accommodating. Only issue is you can hear everything from the room next door, probably why earplugs are supplied. We had quiet neighbours and with only 6 rooms per floor you would be unlucky to get a noisy one. Breakfast room was small & there was only a line up one of the three mornings I was there. The hotel is close to everything you need but away from the hustle & bustle of NYC. I would recommend this hotel to family & friends.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to hear you'd recommend us to your family and friends. I am glad we could provide such excellent customer service during your stay with us, as well as neat and accommodating rooms. We hope to see you again in the future! Best Wishes, Mustafah Syed General Manager

"NYC Visit"

5
dannyosten, Kennerdell, Pennsylvania 27/12/2018

This was a great hotel experience. The room was VERY quiet and clean, the WiFi was super fast and breakfast was presented well and tasted great. The location is also a plus, close to many sites to see and several restaurants in easy walking distance. I will be staying at this hotel my next visit to NYC.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so excited to hear you'll be staying with us again next time you visit the Big Apple! We were so glad to have you and provide such a great experience, worthy of a five-star review. Thank you for the kind review. Until next time, safe travels! Best Wishes, Mustafah Syed General Manager

"Great breakfast"

4
90gertjann, Long Island City, New York 27/12/2018

Both Ayman and Muhid took good care of us during our daily breakfast, clean tabels, hot fresh coffee and every day new things to enjoy. A good start on our daily trips in NY during Christmas 2018. They made our stay even more pleasant.Thank you!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our complimentary breakfast is designed with our guests in mind and it is so wonderful to hear you found it to be such a good start to each day, as well as our breakfast staff so accommodating. Thank you for staying with us, come back soon! Best Wishes, Mustafah Syed General Manager

"Once again, an outstanding experience"

5
Jay T, LaVale, Maryland 24/12/2018

Frankly, I like Best Western Hotels. This one is my absolute favorite. All of the employees are friendly and helpful. My room was on the 16th floor and I could see the Empire State Building (and the nightly light show). I mentioned that I was there celebrating my birthday. When I returned from a day shopping and sightseeing, there was a lovely birthday gift in my room. Note: the rooms are small but most rooms in NYC are small. However, the bed was very comfortable and the room was satisfactory.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Happy Birthday! We are so honored you chose the Best Western Premier Herald Square to celebrate, and to hear that we're your favorite Best Western hotel. It is wonderful to hear we provided such an outstanding experience worthy of a five-star review, from our friendly employees and comfortable beds. Please visit us again soon! Best Wishes, Mustafah Syed General Manager

"Amazing staff and great location"

4
kristyb364, Columbia, South Carolina 24/12/2018

Staff was amazing and Bebe at the front desk was very helpful with any questions about the city and activities. Standard rooms are small for 3 females but we made it work. Breakfast has a great selection. Hotel is centrally located to shopping, subway and many quick stop cafes and restaurants. Not a far walk from Time Square, quick subway to Rockefeller Center.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing the Best Western Premier Herald Square for your recent trip to New York! It was wonderful to have you and provide an excellent stay with our complimentary breakfast and helpful staff. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Very good place to stay"

4
User 19/12/2018

Very good location, accommodations and staff. Room was ready when we arrived to they allowed us to check in early. It was very clean although smaller than we had booked. They offered to correct the next day but it was all good so we stayed in the original room. Breakfast was included and a pleasant surprise. Many offerings, hot and cold, so sure to please everyone. Also received a buy one get one drink card on arrival. After a long next day in NYC went to the bar. Sergio was at the bar and he was great. Quick service, good conversation and a super attitude. Made for a fun evening. Also several restaurants and delis type shops very close. Fortunately they were opened Sunday night.

"Fab Hotel"

5
Lynda M, Salou, Spain 18/12/2018

Loved this hotel, so close to attractions and really friendly staff. Breakfast was great, room a little small but adequate, really clean hotel, we really enjoyed and will return. They kept our cases safe on our last day as were not flying until late afternoon

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Hey Lynda! Thank you for the five-star review, I am so excited to hear you enjoyed your stay with us! From our friendly staff to our convenient location, it's wonderful to hear we were able to suit your needs well. Please keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"A little gem"

5
Joanne B, London 17/12/2018

I had originally booked to stay at a different hotel until I saw some awful reviews and cancelled it. I am so glad I changed my original booking as this hotel is a great little hidden Gem. The room was exactly as it was in the pictures, nicely decorated and clean. It had a great little coffee/tea machine in the room and 24 hr tea, coffee and iced lemon water in reception. The room was a little compact for 3 adults and only one 3 drawer chest and a narrow single door wardrobe, my suggestion would be to do away with the desk in the room and replace it with another chest of drawers and that would solve the need to live out of a suitcase. We were only there for 6 nights so it wasn't really a major problem for us. The breakfast was a real bonus and kept us going throughout the whole day. I would not hesitate to stay here again and would definitely recommend this hotel.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Hi Joanne! We are so glad you chose the Best Western Premier Herald Square for your recent trip to New York. It is wonderful to hear you found our amenities to suit your needs well with 24/7 refreshments in the lobby, and a breakfast that kept you going throughout the whole day. Please visit us again soon! Best Wishes, Mustafah Syed General Manager

"Great Hotel and Value"

5
brugert, Kaukauna, Wisconsin 17/12/2018

For hotel prices in NYC, the Best Western Premier was a great value for the price. The room was clean and spacious for New York standards, bed was comfortable, wifi worked well, good shower pressure, etc. Hotel is ideally located close to subway and Macy's and an easy walk to Bryant Park, Rockefeller Center, Times Square. We walked to Central Park as well. Included breakfast was excellent! Many hot items each day as well as the usual fare. Staff was very friendly and bar/lounge was great too, and a very good value for drinks there. Would definitely return and highly recommend if you want a great location at a decent price.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It is so wonderful to hear you'll highly recommend us and had such a wonderful stay! We are so glad you chose to stay with us and had an experience worthy of a five-star review, between our quality service, comfortable rooms and conveniently location. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Great Hotel"

5
Sightsee59013117678, Atlanta, Georgia 16/12/2018

We will stay here again. It was very clean, the bed was super comfy, and the hotel was located close to subway and Time Square. They served breakfast and not any need we had. The room had a window we could open to let a cool breeze in or just hear the NYC sounds. However, when we wanted quite, we had that too .

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It is so wonderful to hear you will stay with us again. We were so glad to have you and provide such an excellent experience that you found to be worthy of a five-star review. I am so glad you chose to stay at the Best Western Premier Herald Square, and can't wait until your next trip with us. Best Wishes, Mustafah Syed General Manager

"Great location, great employees, great breakfast"

5
BinghamtonBeth, Endicott 12/12/2018

This hotel is a go to favorite due to the attentive employees, location, and overall appearance and breakfasts. The breakfast staff works hard and the food is good and plentiful. Shameza, Bebe and Raffat, Daniel and Debbie are personable and make our stays pleasant.

"My first visit to New York "

5
User 08/12/2018

The hotel is ideally situated in a perfect location the rooms are perfect for anyone wanting to explore the city, it was my first time and I wasn't disappointed the staff are brilliant and the breakfast crew were just as nice

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing the Best Western Premier Herald Square for your first trip to New York! We were so happy to provide a five-star experience between our quality service and perfect location. Please keep us in mind for your next trip to the Big Apple, we'd love to have you! Best Wishes, Mustafah Syed General Manager

"Great place to stay in NYC"

5
User 06/12/2018

Great location,very close to Bryant Park! Very helpful and friendly staff! I love the view from my room! The bed was very comfortable and I even notice the craziness of the city when I was there! I totally recommend!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored you found your stay at the Best Western Premier Herald Square to be worthy of a five-star review! Between the view from your room and our helpful staff, we were so glad to provide such an excellent stay. Please keep us in mind for your next trip to the Big Apple! Best Wishes, Mustafah Syed General Manager

"Great service "

5
dreamingman60, Reklaw, Texas 03/12/2018

Our family was in NY on vacation, and stayed here. We used the complimentary breakfast at the hotel. This being a Premier Best Western, they have table service and Ayman did a superb job of getting us a table cleared quickly, and pre busing our table as we emptied plates and glasses. Ayman, was attentive and professional.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for the five-star review! We are so glad to see you enjoyed your stay at our hotel and found the complimentary breakfast to be the perfect way to start your day each morning. We are so honored to hear you found our staff attentive and professional, and hope you'll consider us for your next trip to the big apple! Best Wishes, Mustafah Syed General Manager

"A haven in the centre of New York"

5
User 29/11/2018

This was a great location for our five days in New York. It was central, near Times Square, Macy's and the underground system. The hotel seemed to be newly renovated - clean with modern decor. We had a small room at the back of the hotel which was quiet but there were two comfortable double beds and a good ensuite shower. The staff were helpful and friendly and it was wonderful to get back to a cleaned replenished room after a day's sightseeing. Breakfast was fantastic. I looked forward to it every morning! Large choice with freshly cooked food choices. Go early as it gets busy! I recommend this for a short stay in this fantastic city.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to hear you'd recommend us, and that you found your experience worthy of a five-star review! I am so glad you found your room to suit your needs well and enjoyed our complimentary breakfast so much you looked forward to it every morning! Please keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Great hotel!"

5
gil1956, N. Ireland 27/11/2018

Stayed here for five nights and were very happy with our choice. From the exterior it does not look the most inviting but once inside it was a different story. We arrived mid afternoon in the dark and the snow to be met by very welcoming staff at reception. Our room was on the sixth floor and it was very cosy and spotlessly clean. The bed was extremely comfortable and the bathroom had a good walk in shower and lots of toiletries were provided. Our room was at the back of the hotel and was very quiet. Also discovered that we could see a glimpse of the Empire State Building. Breakfast was served in the cellar and it also was very good with lots of choices available. The room was quite small but the staff were very efficient at clearing tables and keeping things moving. The location of this hotel is excellent and there are so many things to see within walking distance. The subway is also just round the corner and Penn Station is about ten minutes walk away. We ate in Trademark restaurant which is right beside the hotel a couple of times and it was very good and had a nice atmosphere. This was our first time in New York and this hotel added to the overall enjoyment of our holiday. Thank you also to Bebe at reception and the other staff for answering all our various queries with such a pleasant attitude.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing the Best Western Premier Herald Square for your first trip to New York! We are so glad you found your stay worthy of a five-star review between comfortable rooms, great amenities and a convenient location. We hope to see you again soon, please keep us in mind for your next trip! Best Wishes, Mustafah Syed General Manager

"Great hotel In great location"

5
brendaj1190, wales 24/11/2018

Stayed here for 2 nights as I particularly like the location . We usually stay in the soleil which is very close . The price I paid was fantastic and I was worried that it would be awful . How wrong I was .. check in was speedy and our room was ready at midday and so we were able to freshen up and hit the streets . The room was small but bigger than others I've stayed at . We were 704 which had no view but 2 very comfortable beds a small hanging robe, tv and a very nice modern walk in shower . We also had coffee tea etc . The lobby had coffee going all day and a very welcome ice cold water fountain . The hotel offered breakfast which is something I'd not experienced in NYC before and I had no expectations other than I thought it would be very basic . Again I was wrong it was excellent and Axman who was on duty was great !!!! Hot and cold choices and it was fresh and plentiful .. set us up for the day . I would definately reccomend this hotel and I will return one day . We had a fabulous time .. Thankyou to Bebe and all the staff on front desk you made us feel so welcome !!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad to hear you found our complimentary breakfast and 24/7 refreshments to keep you energized during your travels. Thank you for the five star review and for choosing the Best Western Herald Square. We are so honored to hear you'd recommend us and will return some day. Until next time, safe travels! Best Wishes, Mustafah Syed General Manager

"Unexpected Delight!!"

5
User 22/11/2018

I booked this room with no research other then Best Westerns are pretty reliable. My every expectation was exceeded. Great employees, clean, modern, EXCELLENT BREAKFAST!!I will definately book a room here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to hear you'll definitely book a room with us again! Thank you for the five-star review and for giving us the opportunity to provide a stay that exceeded your expectations. We can't wait until your next stay with us. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Awesome Thanksgiving!"

5
Joe S, Niskayuna, New York 22/11/2018

Just spent the A-few days there at Thanksgiving! Reasonably priced. Location is close to Penn Station. The staff was professional and friendly. They were top notch all the way around. The room was well appointed, comfortable and spotless. Breakfast was excellent! Will now make this my go to place in NYC!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for the five-star review! We are so honored to hear we're your go-to place in NYC, as we love having you stay with us! I am so glad you found our staff to be professional and friendly, and for choosing our property to celebrate the holiday season. Please visit us again soon! Best Wishes, Mustafah Syed General Manager

"Excellent central location, comfortable stay."

4
196lizs, Bristol, United Kingdom 21/11/2018

Very good central location, room is comfortable and although tight on storage, really not too in size bad for the middle of New York. Shower is spacious and nice. Breakfast can get busy and hectic later on, but provides a reasonable selection and saves buying breakfast out.

"Great, inexpensive hotel in the centre of Manhattan"

5
katherine6042015, Vancouver, Canada 20/11/2018

We stayed at this hotel for one night and we were very impressed. It's less than 10 minutes from Penn Station, and it was an easy walk - even with 2 large suitcases. The room is basic, and small, but it's clean. The free breakfast in the morning was what made me give this hotel 5 stars - it's amazing. The service is spectacular (especially Ayman, who greets everyone at the door, and makes you forget that you are eating at a hotel buffet, rather than a restaurant!), and the food was hot, very tasty and there's a huge selection to choose from. The baked goods, breads and bagels are so good, and fresh that I wonder if the hotel brings them in from a local bakery. Don't hesitate to book this hotel!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our complimentary breakfast is one of our most popular amenities with a wide variety of hot, delicious items served fresh each morning. Since it's popular among guests, our staff works hard to keep everything running smoothly. I am so glad you found it worthy of a five-star review! We hope to see you again soon. Best Wishes, Mustafah Syed General Manager

"best location"

5
User 18/11/2018

this is the 3rd time we have been there friendly and very clean the desk new us when we came in and after dinner at Keens a few doors away when we returned we were met with bottles of water and a friendly" Good Night sleep well"

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored you continue to stay with us! Thank you for the five-star review, it is truly our pleasure that we can continue to provide an experience that exceeds your expectations. I am so glad you found our staff so friendly and kind. Please keep us in mind for your next trip to New York! Best Wishes, Mustafah Syed General Manager

"Good night's sleep"

5
nerysm2017, Atlanta, United States 14/11/2018

Great location, close to plenty of restaurants and accessible to subway station. Walking distance to Javits Center. Although the lobby is a bit dated, the rooms are very comfortable. The staff is very friendly and quick to offer dining recommendations. Nice clean linens, firm mattress and great water pressure. There are plenty of breakfast options for everyone.

"Nice place to stay"

5
User 12/11/2018

Location is great, within walking distance of Penn Station, Broadway and other attractions. The hotel seemed to be recently remodeled. The rooms were quiet, beds comfortable and breakfast had good choices. Staff were friendly and helpful.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to have received a five-star review! Thank you for choosing the Best Western Herald Square for your recent trip to the Big Apple, I am so glad we exceeded your expectations from our comfortable rooms, great amenities and quality service. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Mini Vacation New York"

5
User 11/11/2018

Excellent staff they were so Helpful for any questions we had for areas and subways to get around New York . We had an awesome time this hotel is close to time square , lots of restaurants , shopping and just a few blocks away from the Empire State building . Beds were great slept very good every night.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for the five-star review! We are so glad you chose the Best Western Herald Square for your mini vacation to the Big Apple, and that we exceeded your expectations with our rooms, location and service. We hope you'll stay with us again soon! Best Wishes, Mustafah Syed General Manager

"Good Location near Macy's and subway statiions"

4
scline42, Travelers Rest, South Carolina 11/11/2018

We recently stayed at the Best Westerna nd enjoyed the stay. The rooms on the front may be noisy as they are closest to the street. The rooms are similar to many in New York (small).This is a small hotel but the staff was very courteous and accommodating. Close proximity to Macy's and the subway. Breakfast was included which made it easy each day before venturing out.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location provides great access to many attractions, with a many within walking distance and everything else just a short subway ride away. We are so glad you chose our hotel for your trip to New York and found our amenities great, our staff accommodating and your stay enjoyable. Please visit us again! Best Wishes, Mustafah Syed General Manager

"Great location, friendly staff"

4
User 07/11/2018

We stayed here in September 2018. The room was very clean, the staff were very helpful and we had a great stay. The free breakfast was great, there was plenty of food and choice. We did not struggle once to get food. It was constantly replenished. They have the option of a free refrigerator upon request, they have limited numbers so it can not be guaranteed. We had one for 7 of the 10 days that we stayed. The biggest down side is, the rooms are quite small (as you come to expect in NY) so the addition of this in the room did limit space. We would stay here again!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so glad to hear you enjoyed your recent stay at our property! Our breakfast staff works hard to keep things running smoothly during the busy mornings, and it is wonderful to hear you found getting food convenient and easy, with no struggle involved. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Great location, good hotel"

4
jkells_13, Lake Charles, Louisiana 05/11/2018

This hotel is located just a few blocks from Penn Station and the myriad of transit options. In the opposite direction you will find the 6 line. Within a few blocks walking, you can get anywhere in NYC. This is also on the same street as a lot of pubs which aren't anything special but great options for a beer close by. The hotel itself is typical NYC. The rooms are small, the bathroom is small, the lobby is even small. We were on the 6th and facing 36th Street. We could definitely hear the road, but it wasn't an issue for us. For the price, you're getting typical NYC. The rooms are clean, the service was friendly, but the location sold me.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location allows great access to many popular attractions, being in the heart of Manhattan. It is wonderful to hear you found our rooms clean, and our staff to be friendly and provide great service. Thank you for choosing the Best Western Premier at Herald Square, come back soon! Best Wishes, Mustafah Syed General Manager

"Just great"

5
User 03/11/2018

In March 2018 for the firts time we booked this hotel for our International Experience with our executive students in our Masterdegree Program(Personal Leadership in Innovation & Change). Staff was really nice and helpfull, location is fabulous en breakfast really good. Hope to be back with our students in March 2020 :-)

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored you chose our hotel for your International Experience with students! We were so glad to have you, and it is so great to hear you found our staff friendly and helpful, and our breakfast delicious. We hope to see you again in March 2020, so that we can provide another exemplary stay! Best Wishes, Mustafah Syed General Manager

"Teeny"

3
Robert M, Tampa, Florida 03/11/2018

Expensive. Probably the smallest hotel/motel room I've ever been in in my entire life. I've visited restrooms that were bigger. We paid for location, location, location, right in the heart of mid-town. Allow plenty of time for breakfast. Area very small for a hotel of this size. The room got very crowded , very quickly. The breakfast itself was very tasty and well presented

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I sincerely apologize that you did not find your room to be satisfactory for your needs. Our location provides access to amazing attractions, yet limited space as is true of all of New York City. However, I am so glad you found our breakfast to be delicious and well-presented. We hope you'll stay with us again in the future, so we can provide a better experience. Best Wishes, Mustafah Syed General Manager

"Better than expected"

5
User 31/10/2018

This place was great. Location is superb. Breakfast super nice and had everything I needed. Would stay here again for sure. The staff is kind and the room was confortable. Really can't say it better..

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to have exceeded your expectations, and to have received a five-star review! Thank you for choosing the Best Western Premier Herald Square for your recent trip to New York, we were so glad to have you. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"I Think We Could Live Here Just Fine"

5
Saaaaaaaara, Tucson, Arizona 26/10/2018

We choose the BW Herald Square for its proximity (we walked over with luggage) to our arrival at Penn Station, but then the advantages just kept accruing. Ideally situated, exceptionally clean, nicest folks you could meet, fabulous happy hour, renovated and modern, views from our all-glass outer wall and more. A special shout-out to the front desk folks Shameza, Rachel and Bebe who took care of every one of little requests and to the bartender whose name we don't have. Note too this hotel is exactly one mile from the closest access point to the High Line, which was our principal NYC bucket list item and just fantastic. We were also completely captivated by the intricate architectural features on the older building directly across the street, especially the eagles.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
At the Best Western Herald Square, we work hard to provide an exceptional experience for all our guests, and I am so pleased to hear you found us to be ideally situated, exceptionally clean, provide quality service and more. We are honored you chose us for your trip, and that you left us a five-star review. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Second time in Herald Square for visiting New York."

5
Guus F, Loon op Zand, The Netherlands 26/10/2018

We have been here in this B.W. for the second time ( 2017 and 2018) and that is because of the location in central N.Y. And because of the quality of this B.W. Premier. When we arrived after a long fligt on oktober 19 there was a warm welcome from the reception and we noticed that our whishes about the two rooms were full filled by Bebe Kahn(reception and reservations) The hotel was , as last year, perfect, clean and quiet and that in the middle of N.Y. The dining room and breakfast were absolutely perfect. Our compliments to Muhid he was our attendant, for his advise and services. In short, when you had to plan a stay and visit in N.Y. we can recommend the B.W. Premier Herald Square.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It is always a pleasure to have you, thank you for staying with us again! Quality service is our top priority, and I am so glad you found that at our property, with a warm welcome from staff and our amenities suiting your needs perfectly. We are honored to have received a five-star review and to hear you'd recommend us. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Compliment."

5
waynewylie9, Austin, Texas 24/10/2018

Excellent stay. Very pleasant and professional staff. Our room was beyond our expectations as our window looked right out on the Empire State Building. Convenient to Times Square and Central Park. Nice breakfast included. Thank you.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so glad to have provided you such an excellent stay during your recent trip to New York. From our convenient location to our accommodating staff, we work hard to provide the best experience possible to all our guests. Thank you for staying with us, please visit us again soon! Best Wishes, Mustafah Syed General Manager

"Family Week in NYC"

5
User 23/10/2018

We stayed here for our family holiday in NYC. We had 6 nights booked and we would highly recommend staying here if you want to be close to the main attractions, with easy access to the transportation links. We were given a warm welcome when we arrived at around 10pm and the reception staff were keen to help and offer any advice on things around us. We had a twin double room (2 adults and 2 children) and although “a little snug”, it was perfectly adequate for the four of us. The room was clean and kept to a high standard, the beds were comfortable and the bathroom had a nice shower. The breakfast each day was really good, with a great selection of fruit, cereals, hot food, toast/bagels and pastries available, along with coffee, tea, fresh juices and water. Shukla and her colleagues provided a great service and always greeted us with a smile each morning. We would certainly recommend this hotel and will definitely book to stay here again for our next family trip to New York.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It is such an honor to hear you'll definitely book with us again! Thank you for choosing the Best Western Herald Square for your family holiday, we were so glad to have you. It is wonderful to hear you had such an excellent stay and enjoyed our amenities, service, rooms and more. Till next time, safe travels! Best Wishes, Mustafah Syed General Manager

"Excellent Location- Couldn't fault it"

5
_waynebis60, Preston, United Kingdom 23/10/2018

Perfect location on 36th street, close to a number of good bars and restaurants. Front desk staff were very friendly and helpful. Steve the barman was always very friendly and happy to greet you and remembered your favourite tipple, good choice of bottled beers and a very nice New Zealand Sauvignon Blanc. Good selection at breakfast. Bedroom window had a very close view of the Empire State Building, Close to Times Square, Rockerfeller Centre, Grand Central Station, Macys. Rooms very clean and well maintained. Comfy bed and even comfier pillows. We were only there for 5 nights, the wardrobe was adequate but if you were staying longer it may be a bit small for 2 people.We dined at Frankie and Johnnies on 37th St and was excellent, not cheap. though I would definately recommend this hotel ...... Well Done Thanks for a great stay - Anne & Wayne from Preston , England

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location provides great access to many of the amazing attractions in NYC and is perfect for exploring the city. I am so glad you found it to be so convenient, and our staff to be so friendly. Thank you for the five-star review, and that you'd recommend us! We hope you'll visit us again next time you're in New York. Best Wishes, Mustafah Syed General Manager

"Great location and staff"

5
Miriam C, San Diego, United States 18/10/2018

The staff-Awesome! One lady helped get us tickets and info to the Statue of Liberty, ferry info, and other info like the subway. Steve, the bartender was cool. The other bartender, big dude with another job on 44th told us about places to eat and chatted it up with us. Our first staff member gave us a room early to put our luggage away since we are platinum members and the lobby was decorated in Halloween decor. Cute! The location to me was perfect. We were close to two different subways lines, direct to downtown, Central Park, Times Square and restaurants.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel and for the five-star rating. We always appreciate hearing from our guests. Here at Best Western we are dedicated to making your stay as wonderful as possible. I'm glad to hear you were able to enjoy our central location as well as our wonderful staff. I also hope you had a chance to try our complimentary breakfast. Next time you are in the area we hope you make us your home away from home. Mustafah Syed General Manager

"Great hotel and friendly people"

5
User 17/10/2018

2nd time we visited this hotel. On walking distance from metro and a lot more to see. Very friendly, clean and nice rooms. Good breakfast and also for kids to recommand. And some off the staff are exceptional! So Muhid ( and your collegues). Thanks for a great time

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It's wonderful to hear that you and your family had such a wonderful stay at our hotel again. Nothing makes us happier than a guest who visits us again. We want every stay to be more enjoyable than the last. Our complimentary breakfast and fantastic location are wonderful additions to your stay. We hope to see you again in the future. Mustafah Syed General Manager

"Great location, great value"

5
sk8rgurl86, Charlotte, North Carolina 15/10/2018

Loved the location, clean rooms, quiet, nice staff, great views, free breakfast! Luggage storage available, free coffee/ tea/ water anytime, quick elevators. Nicely decorated rooms and lobby. Thanks for a great stay!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for the five-star review! We are so glad to hear you enjoyed your stay at the Best Western Herald Square, and found our amenities, staff, rooms and experience to exceed your expectations. We are so glad to have provided you a great stay, and hope you'll visit us again soon! Best Wishes, Mustafah Syed General Manager

"Great hotel in good location"

5
pb12018, Houston, Texas 15/10/2018

Small hotel in a great spot. Very clean rooms. Friendly staff. Close to the busy Herald Square, where it is easy to get reasonably prices meals, etc. Breakfast included. People mainly stay here form Broadway shows I think, but okay for business too.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location provides easy access for all our guests, from business to leisure travelers, as we are within walking distance from many attractions and close to a subway connection. I am so pleased you enjoyed your stay at our property and thank you for the five-star review! Please think of us for your next trip. Best Wishes, Mustafah Syed General Manager

"Perfect hotel!!"

5
Skristinatraveler, Columbus, Georgia 15/10/2018

I visited NYC with my fiancé and parents this time last year, and we stayed at the Best Western Premier Herald Square. We couldn't have made a better choice. It's in a great location, close to Times Square and the Empire State Building. We all slept comfortably, very clean rooms and comfortable beds. They have continental breakfast each morning, which was delicious. They have a bar with patio area, which we enjoyed during the evenings. The staff were all super-friendly. Ryan was very helpful. Being located in Midtown, this hotel was close to so many tourist attractions without feeling like you were located right next to the really busy areas. When we return, this is definitely where we will be staying.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are excited to here you'll stay with us again! We truly appreciate your family chose to stay with us, it was so great to have you! We are honored to hear you couldn't have made a better choice, as we work hard to provide the best guest experience possible between our services, amenities, and rooms. We can't wait until your next trip with us! Best Wishes, Mustafah Syed General Manager

"Great hotel in a great location"

5
User 12/10/2018

We loved our stay at this hotel. It's true that rooms are pretty small but they're clean, quiet and really comfortable and the location is fantastic. Subway connections and buses are just a few minutes away and the Empire State is around the corner. Breakfast was great, although the room is pretty small and gets very busy, especially at weekends so I'd definitely advise going very early or late. There's a good range of things to choose from and the selection of hot food changes each day which is nice. Shukla was especially nice and helpful during our stay. I would definitely recommend this hotel.

"Pleasantly surprised"

5
Melissa & Bob K, New York City, United States 10/10/2018

I have not known Best Western brand hotels to be great but I was pleasantly surprised at BW Herald Square. The location was great and check in was easy and the front desk person was very pleasant. While my room was a little small (typical for many boutique sized hotels in NYC) there was room for my luggage and a comfy desk. The room was modern with a comfortable bed and the bathroom was updated. Wifi was strong as well. I laughed when I saw ear plugs on my night stand, thinking I would have to use them to deal with outside noises but the room was quiet. The free breakfast was good quality and had a lot of options. While I did not use the fitness center, it looked well equipped. I would definitely come back.

"4 nights in New York"

4
Michael G, Settle, United Kingdom 10/10/2018

Ideally located to access central attractions and within 2 blocks of subway. Entrance is a little tricky to spot as tucked away off sidewalk. Clean comfortable rooms. Very friendly helpful staff. Would have given 5 rating, but wardrobe storage is very limited. OK if only stopping a couple of nights, but we were on a 3 week tour so had to live out of suitcases

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for including the Best Western Herald Square in your 3-week tour! We were so glad to have you and pleased to know you found our rooms clean and comfortable and our staff friendly. We work hard to provide the best service possible and I am so glad you found that. Please come visit us again soon! Best Wishes, Mustafah Syed General Manager

"Excellent location "

5
James H, Bristol 08/10/2018

The hotel is great. The location is central and close to all major attractions, bars, restaurants and the metro and train station. The rooms are a good size and very clean and there is a decent bar with outdoor area at the rear. Breakfast was very good and included within the price. The staff are very friendly, especially the bar manager.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are honored to have received a five-star review! It is wonderful to see you found our location to be so convenient for sight-seeing, and our rooms the perfect place to rest your head after a busy day. We hope you'll think of us for your next trip in New York. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Great Location and Stay!"

3
User 08/10/2018

My partner and I stayed here for 2 nights while in New York City. The location was amazing, walking distance to nearly everything we wanted to go to. We stayed at the other end of the city for the other two nights we were there as it was closer to some other attractions we wanted to visit. The room was fairly small, but we were not spending much time here so it was not a big deal. There was a small bar that had some good deals if you wanted to grab a quick drink before heading out. The main downfall was that the front desk called us about 5 times throughout our stay asking about payment, when they explained to me the first day I could pay cash when we checked out. I was feeling really sick and finally fell asleep around 9:45 PM one night and the front desk called our room at 10 PM. We were very disappointed they called so late and spoke to the front desk at checkout. We were told the manager would call us that day and we never heard from them. Besides this mishap, I would go back to this hotel merely for the great location.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We sincerely appreciate your feedback on your experience with our Front Desk Staff, as we are always looking for ways to improve our services. Thank you for reviewing our location, and it is great to hear that your stay was otherwise great and the location convenient! We hope you'll stay with us again soon. Best Wishes, Mustafah Syed General Manager

"Good value for money - providing you like small rooms"

4
gerrick54, Canberra, Australia 02/10/2018

Just did four nights in this hotel with my wife. Ideal location, ten minute walk to Times Square, Penn Station or Empire State Building. Very friendly and supportive staff. The breakfasts here are to die for: every day was a different menu and done to a very good standard. Hot and cold drinks available in the lobby 24 hours and a nice little bar to go and relax away from the Manhattan insanity. Adequate but small gym but does the trick. All good points. However this is Manhattan and getting comfortable rooms at a reasonable price in mid-Town is impossible. The standard room here is small - forget about swinging the proverbial cat. We had a king size bed that worked width wise but my feet were often dangling over the side of the bed! But again this is Manhattan and it's all about location, locatioon, location. All in all this is terrific value for the mid range traveller who is either by themself or with a partner. All in all, a thumbs up from me.

"Brilliant Location"

5
User 02/10/2018

The location is perfect for everything, close to Macy's and Time Square, easy walk to all tourist places. Rooms are comfortable, huge beds. Breakfast was great, all sorts of choice and just perfect to start the day. Would highly recommend

"Small rooms, excellent breakfast, great staff, excellent location, comfy beds"

5
Kathy B, Rochester, Minnesota 01/10/2018

Our group stayed here for four nights and five days. The staff were all friendly, helpful and genuine. The hospitality was real, not put on. The breakfast buffet was full of both hot and cold choices, homemade and varied from day to day. While the rooms were small the beds were very comfortable. The Mid-town location was perfect for both catching the metro about a block and a half away or walking. The daily happy hour was also excellent and very affordable. Better than in our home town in the Midwest. There are lots of little restaurants, sourvenir shops within blocks. The deli type place next door was also a gem.

"Fabulous breakfast"

5
Robin S, Jacksonville 30/09/2018

My husband and I stayed here for 8 nights to celebrate my birthday and our anniversary. The room was small like most NYC rooms but appointed nicely and the housekeeping service did a nice job. Although the breakfast area was a little cramped, it was presented nicely and we were taken care of well when we had breakfast each morning. Ayman was always there to great us with a smile and a "good morning". He kept a watchful eye on everything and even came to help when my pepper shaker got stuck in the holder! We will definitely stay here again when we return for our spring visit.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Happy Birthday and Happy Anniversary! We are honored you chose to celebrate them with us, and so pleased you had such a wonderful stay. It is great to hear you felt so taken care of by our breakfast staff, and even better that you'll definitely stay with us again. We can't wait till your next visit! Best Wishes, Mustafah Syed General Manager

"Great location, the staff were super friendly and helpful."

5
User 28/09/2018

We were a great location for the subway access, Time Square, Broadway, Empire State Building, etc. The staff were super friendly and helpful. Every time we in the elevator, at the breakfast, or lobby - if we were near 'any staff' - we would smile and ask how was our stay and if they could do anything for us. The breakfast changed everyday and was excellent. We were very pleased with the food. Ayman was so kind and helpful. The room was small but the bathroom was excellent. The bed was comfortable, pillows great.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location is perfect for viewing any of the popular attractions New York City has to offer, with most of them within walking distance and the rest just a short subway ride away. I am so glad you found it to be so convenient and our staff to be super friendly and helpful. Thank you for staying with us, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Great place to stay. Clean, accomodating, free Wi-fi, free breakfast, great staff, comfy beds!"

5
User 23/09/2018

My mom and I traveled to NYC for the first time. I scoured hotels to stay at while we were going to be in the city. We couldn't have found a better hotel. The staff, the facility, the breakfast, the beds were all great! The hotel is close to many major attractions but far enough away that you didn't hear much noise. We didn't have a room with a great view, but we were only in our rooms to sleep and rejuvenate for our next day of sight seeing. Close to the subway stations, Times Square, Empire State Building, Macys, and the Theatre district. I would definitely stay here again if given a choice.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to hear you'd stay with us again! Thank you for choosing us to be your home away from home during your first trip to New York, we were so glad to have you. Our services and location provide the perfect place for exploring the city right outside our doors and providing rest and relaxation when you're done. We can't wait to see you again! Best Wishes, Mustafah Syed General Manager

"Clean comfortable, close to time square with breakfast included "

4
schewtmj, Geraldton, Australia 22/09/2018

The rooms at this hotel are what we expected for New York small but yet clean and comfortable. It is close walking distance to many places including Time Square. The staff are very friendly and helpful but the huge plus for this hotel was the complimentary breakfast. All though it was busy most mornings the staff kept the area clean and well stocked with a huge variety to choose from. The quality was also good. Having the breakfast included at the hotel made the morning a lot more manageable traveling with young children. My only negative was I noticed some towels and linen needed to be replaced as they were showing excessive wear with holes in bathroom towels.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our complimentary breakfast can be the perfect way to start your day before a long day of sight-seeing all the great attractions just outside our doors. We are so happy you found us to be good quality, convenient and a great value. Thank you for your feedback on the towels as well. Please come visit us again soon! Best Wishes, Mustafah Syed General Manager

"Country meets Big City"

5
William S, Lafayette, Louisiana 21/09/2018

We are from Louisiana and went to New York to see the sights. When we arrived in the city we were afraid that all of the stuff you see on TV was the way it was. We were greeted by friendly staff that helped to waylay our worries. The staff was very helpf ull and gave us great help and directions. We will definitely stay their again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Quality service is our top priority, and I'm glad you found out staff to be so attentive and helpful, as well as ease your minds about what you see on TV. Thank you for choosing us for your trip to New York, we were so glad to have you! We are so glad you'd stay with us again. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Best Western Premier Herald Square"

5
Harry S, JACKSONVILLE 18/09/2018

The Best Western Hearld Square was one of the finest hotels. Their customer service is superior. Rachael and Robert provided customer service that sets this hotel abover the rest. The breakfast was great. The rooms were great. Location was great. I can find no fault or criticism.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for the five-star review! We are so honored you found us to be one of the finest hotels, and our customer service superior! We work hard to go above and beyond for our guests, and I am so glad you had such a good experience. Please think of us for your next trip! Best Wishes, Mustafah Syed General Manager

"Definitely NOT the Best Western"

1
them0nkee, Cowes, United Kingdom 13/09/2018

We are a family of 4 and booked the Best Western Herald for the final night of our 2 week American road trip via booking.com. Having just arrived back in NYC from Washington DC we discovered that the hotel had cancelled our booking citing ‘invalid credit card'. When we contacted the hotel we were initially told they had no details of my booking and was placed on hold long enough for me to learn the words to their terrible music! Subsequently I rang back to be told that I did have a booking and that my card was declined therefore it had been cancelled. When I attempted to rebook directly I was informed that they had no availability... strange that as I had thought I had a room a few moments earlier. Booking.com could not help as the payment is handled by the hotel. When I checked my credit card not only had they taken the payment for the room they cancelled, my partner received a notification from his bank that they had attempted to take a payment from his card without any authorisation. Luckily this was declined. I am now waiting patiently for my refund. Luckily we were able to find an alternative at a reasonable price. Based on our experience I would not recommend this hotel to fellow travellers and be wary that hotel bookings don't necessarily guarantee you a room. We strongly recommend that you keep a close eye on your emails to avoid this happening to you!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (212) 776-1024 and ask for Mustafah, our General Manager. We want to do everything possible to make this right. Mustafah Syed General Manager

"Decent value, good location"

4
User 04/09/2018

Kingsize room was shockingly small - I have no idea how 2 people would be able to share that room without stumbling over each other and everything, but for one person, it's okay. Clean hotel, friendly and attentive staff and a great breakfast variety. Great centrally located hotel with access to many amenities whether you want to walk, bus or subway.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We work hard to provide the best possible stay for our guests, between our attentive staff, clean facilities, and great amenities such as our complimentary breakfast served each morning. I am so glad you chose to stay with us during your trip to New York and thank you for providing feedback on our rooms. Please come visit us again soon! Best Wishes, Mustafah Syed Genreal Manager

"Excellent hotel with lovely staff"

5
User 03/09/2018

This is my first stay at this Best Western hotel and I am happy to say that it's been an awesome one. I had a room with a view of the entrance and it was ok, but then I found out they have rooms with a view to Empire State building and I made a request for that and it was actioned next morning, very happy with this!! Pros: - Friendly staff - Good breakfast.- make sure to come nice and early because the breakfast area is small and there are queues near to the end of the breakfast time i.e. 9:30am. It starts at 6:30am. Things to note: - Rooms are smaller size than other Best Western units around US - If you're taller than 6 feet 2 inches then your feet might go out of the mattress. The mattresses are 6 feet 1 inch or 1.5 I think - Wallpaper in rooms need changing to make it brighter - Walls and doors allow a bit of noise to pass through, so if someone talks loudly in the next room then you might hear it

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our staff works hard to provide each of our guests the best experience possible, and I am so pleased you found them to be so accommodating. Thank you for your feedback about our rooms. It is so wonderful that you enjoyed our breakfast and the view from your room. Please visit us again soon! Best Wishes, Mustafah Syed General Manager

"A Gem of a Place to Stay in Midtown Manhattan"

5
george7188, Lewistown, Montana 03/09/2018

I have been trying to find a reasonable place to stay in Manhattan that was in close proximity to Times Square and the Theater District. The Best Western Herald Square far surpassed my expectations. Upon arrival, I was greeted warmly by the front desk crew, who were terrific helpers. The morning breakfast was equivalent to any 5-star hotel, with an incredibly professional staff. All this and at worst a 16 minute walk to the theaters and Times Square!! By the way, Macy's is just around the block. I would highly recommend this hotel to anyone on a budget that is still looking for a little class in their New York City stay.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to have surpassed your expectations, and to have received a five-star review! Between your great experience with our staff and our complimentary breakfast, we are so glad you enjoyed your stay. Thank you for staying with us during your trip, and for recommending us! We hope to see you again soon. Best Wishes, Mustafah Syed General Manager

"Fantastic Experience, wish we were still there!"

5
maroberts99, Brighton, United Kingdom 01/09/2018

We have just arrived back from a family holiday to New York and stayed in two rooms in this hotel for 5 nights. The staff were so friendly and always happy to help this includes front of house, housekeeping and breakfast room staff - so everyone really! Our rooms were on the 14th floor and were compact, clean, quiet and had everything you needed for a comfortable stay. Breakfast was plentiful with a variety of foods on offer over the 5 days.You cannot beat the location of this hotel with many attractions within walking distance and subways close by. I would not hesitate to recommend The Best Western Premier Herald Square and will certainly be staying here again!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Quality service is our top priority, and I am so glad you found our staff to be so friendly and always happy to help! Thank you for choosing us to be your home away from home, we are so glad you had such a fantastic experience! We can't wait until your next stay with us. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Great breakfast"

4
helih884, Kuopio, Finland 01/09/2018

A clean hotel with an excellent location, within a walking distance from famous sights such as Empire State building. Friendly staff, especially Robert from reception always greeted us with a smile. Breakfast with a lot of different options. We stayed for five nights and the breakfast even changed a little every morning.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our location provides excellent access to many tourist attractions, as we are located in the heart of Manhattan. I am so glad you found it to be so convenient, and your stay overall so positive. Thank you for staying with us, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Small But Comfortable Hotel"

5
AncrumE, Florence, Italy 28/08/2018

This amazing hotel is right beside Empire State building. The rooms are small but comfortable. The staffs Robert, AL were great and the stay is relaxing. I would most likely choose this hotel again!!!!

"Excellent Experience!"

5
User 26/08/2018

We just came back from New York city. We went to there 3 days for a family vacation and stayed in this hotel for two nights. Overall it was a very pleasant experience. The hotel is located at the heart of Manhattan and this makes it very easy to get around. In addition the hotel has a nice wifi and a free breakfast. Most importantly, the staff was extremely nice and helpful. Whenever we asked them for anything, they were very kind and enthusiastic. I would highly recommend this place for anyone looking for a very good yet also a relatively cheap hotel.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so glad you chose to stay with us during your family vacation! It is so great to hear you had such a pleasant experience and found our staff to be exceptionally kind and enthusiastic. We're honored you'd recommend us. please come stay with us again soon! Best Wishes, Mustafah Syed General Manager

"Great place!"

5
orangeboyshark, Wellington, New Zealand 23/08/2018

This hotel is situated in a great location central to sights and transport links. We spent 3 nights here during the week. The room, although smallish was clean and quiet and the shower was a walk in type, which was welcoming after having many over bath ones in Greece. Breakfast was great with a good selection. We would definitely return to this hotel!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. New York is a bustling city full of adventure, and I am glad that we could make you stay a little better. Due to our central location the rooms are a bit more compact, but we have taken the time to lay them out for your convenience. I hope to see you again in the future. Mustafah Syed General Manager

"Terrific Hotel for us"

5
Jayjotx, Mineral Wells, Texas 22/08/2018

My hubby and I stayed here On a Wednesday and Thursday night. We were in a room in the back of the hotel and never heard a peep from anything outside… No sirens, no traffic, no nothing did we hear. Our view was of another building, but we prefer quiet over a view. Our room was very small, but as they say, this is New York City so that is the norm and it was fine with us. It was very clean and had all the amenities that we needed such as coffee and very nice toiletries. Breakfast each morning was very good and just added to the overall enjoyment of the hotel. There is a lounge area in the back of the hotel, the drinks are reasonably priced and you can sit outside if you want to. Every staff member that we encountered were very courteous. I would highly recommend this hotel as a very nice hotel to stay in and the best bang for your buck considering all of the amenities in the room and the breakfast each morning. If you want a room with a view, you would need to get a room in the front but it will be noisy. If you want a quiet room, get a room in the back . We would definitely stay here again on our next trip to New York City.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am glad you had a five-star experience with our hotel. We strive to be an oasis in the middle of the lively city. I am glad you also enjoyed our complimentary breakfast. It is a guest favorite. We want to do everything we can to make your experience one to remember. Next time you are in the area we welcome you. Mustafah Syed General Manager

"Amazing"

5
chandlerhollis, West New York, New Jersey 21/08/2018

This an amazing hotel and i deffinetley reccomend staying there the pool and workout room out very nice. Henry and steven were very nice and if u can find them u should deffinetley talk to them. The pool is 4'6 all around and the workout room is full or olymticals and has one bench. The rooms were very nice and had an amazing tv i would 100%recommend this hotel

"5 Star Best Western"

5
Matthew M, Denver, United States 11/08/2018

Great hotel the staff are all caring and nice, the rooms are very nice. I cant complain about this hotel at all. The WIFI, fitness center and breakfast are all top notch as well. It is in a great location as well.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are honored to receive a five-star review! Our staff works hard to provide the best experience and service to our guests, and I am so glad you found everything to be top notch. Thank you for staying with Best Western and we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Best place"

5
rosieserrano25, Los Angeles, California 10/08/2018

Clean, update hotel. Comfortable beds, friendly staff and good amenities. I've been staying here for the past year and keep coming back because of the staff, comfort and location of the hotel. Close to all my meetings. Best, hands down!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for continuing to stay with us! It is so wonderful to hear you had such a great experience at our property, and that you found our hotel to be your home away from home. We can't wait until your next stay with us. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Best stay ever"

5
angelabrimelow, Northwich, United Kingdom 10/08/2018

We have just started at this hotel for five nights it was brilliant the hotel is right in the middle of everything very clean cool the little touches make this hotel free tea coffee water twenty four seven. The front desk crew were fantastic the breakfast was very good each day free. The staff in the restaurant was amazing could not do enough for you. All the staff in the hotel was great just apart from the misery who run the bar but that was a small price to pay for a fantastic stay we will be back.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We can't wait until your next stay with us! We are happy you had such a wonderful stay with us during your trip to New York City, and found our staff to be so accommodating and helpful. We design the little touches such as the free coffee/tea in the lobby to go above and beyond for our guests, and I'm happy you enjoyed them. Please stay with us again soon! Best Wishes, Mustafah Syed General Manager

"The perfect hotel in NYC"

5
User 07/08/2018

The hotel is in a great location but still very quiet and probably has good soundproofing, we responded several times to how it could be so quiet in the middle of NY. Incredibly helpful and happy staff who really seem to enjoy their work and did everything for us to make our stay a perfect one. Nice and clean everywhere, nice decor in all areas of the hotel, not just the rooms and a very good and fresh breakfast. Nice room with comfortable beds, spotless bathroom and every accessory you might need. The AC in the room was very easy to handle and cooled perfectly without being weaned. We have found our hotel in New York and will stay here in the future!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to be your home away from home when you visit New York! We work hard to make our guest experience the best it can be, and I am so pleased you found our staff helpful, our rooms comfortable, and our amenities enjoyable. We can't wait till your next stay with us. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Good Hotel"

4
talialouise86, Perth, Australia 07/08/2018

Location: felt safe wasn't too far to walk to Time Square and lots of the sights you want to see in NY. We walked almost everywhere from here and it was the middle of winter so in summer i imagine even easier. Our room was extremely small but that is to be expected in NY unless you are paying top dollar. However it was clean and a good home base with a comfortable bed. Breakfast was good but the room is way too small and cant accommodate the amount of people they have wanting breakfast. we often had to line up and wait, lucky for us there were only 2 so we sometimes got to skip in front of larger groups. All in all this was an affordable hotel in a good location, clean and comfortable.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing the Best Western Herald Square for your trip to New York City! Our location is perfect for exploring the city, with many attractions within walking distance. We are so glad you found us to be clean, comfortable, and a great home base during your travels. Please stay with us again next time you're in the city! Best Wishes, Mustafah Syed General Manager

"Cozy Hotel"

5
Ned S, Huffman 06/08/2018

First time in New York with the family. Staff at the hotel helped tremendously. All were very kind, welcoming and went out of way to help. Beds were very comfy. Waffles at breakfast were amazing, wish they were served every day. Little disappointed that the vending machines were not working was not able to get bottle of water. Would for sure stay again. Also wished they had valet parking, but there was a garage right down the street so it worked out.

"Great price, location, and service"

5
User 05/08/2018

Everything was great. Locating in the heart of Manhattan easy parking instructions and prices were reasonable. Room looks clean while size is very small but whatever we need is provided. Robert was genuine and knowledgeable with location around hotel. Will visit again

"Overnight stay in New York"

5
User 03/08/2018

Hotel was in the heart of New York City. Walking distance to Macy's, eateries and public transportation. The Hotel was amazing with friendly staff. The check-in was quick and the check out was even quicker. The room was beautiful and the bed was very comfortable. I really enjoyed my stay. I wish I could have stayed longer.

"A place to sleep"

3
Matthew Z, Santa Rosa, California 25/07/2018

Small room with very little floor space, only 1/2 of the closet usable due to presence of the ironing board, no good place to put/use suitcases (emptied into dresser or full, they still took up the limited floor space!!). The room was clean, room service daily was good, a good shower and wonderful towels but no good place to hang them to dry other than a single hook on the back of the door. Location is excellent - Midtown - for those people wanting a midtown experience.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for reviewing the Best Western Herald Square location. We appreciate your feedback on your experience with our properties and our rooms, as we are continually looking for ways to improve our guests' experiences. I am so glad you found our service to be satisfactory, as well as your overall stay. Please visit us again on your next trip to New York. Best Wishes, Mustafah Syed General Manager

"Location perfect, hotel very tidy. "

4
Footsloggers, Ottawa, Canada 24/07/2018

The location of this small hotel is excellent, four blocks from Times Square, a block from Macy's and two blocks from the Empire State Building. There is an unloading area immediately outside the hotel on the street although this is often abused by other motorists and delivery vehicles. Once unloaded there is a parking garage for a fee, less than 100 yards up the street. All very convenient. Check in was swift in the tiniest lobby I've ever seen! We were allocated a room on the 17 floor (the top) and had a fantastic view of the Empire State over nearby rooftops and water storage tanks. The room was compact, just enough space to walk around the bed and very little extra, but this is Manhattan and space is at a premium everywhere!! The bathroom was great, lovely shower but very little water pressure, but enough for our 4 day visit. The breakfast was great each day and served in the basement, some days there was a short wait but it was the July 4th time period. The hot ingredients for breakfast were varied each day and quantity was not an issue, tables were cleared and cleaned quickly and not too cramped. The breakfast room staff were lovely and very helpful. The bar on the lobby level was well fitted with a small, cosy outdoor patio. Slightly odd opening hours, from 4pm daily, but totally manageable. Tea, coffee and cold water is available in the lobby 24/7. I would use this hotel again and would recommend it.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We're so honored you'd recommend us and stay with us again! Our location is perfect for exploring the city and provides close proximity to many popular attractions. Quality service is our top priority, and I am so glad you found our staff to be so helpful. We can't wait until your next stay with us! Until then, safe travels! Best Wishes, Mustafah Syed General Manger

"Perfect Location in Manhattan!"

5
User 23/07/2018

ThIe location, staff and hotel were a wonderful find for our stay. Hafsa, Bebe, Rob and Jay were very helpful and friendly during our time there. This hotel is walking distance from many of the top venues in Manhattan and a short Uber ride to everywhere. I will definitely stay here again!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We hope you and your daughter enjoyed your trip to New York! I am so pleased you found our staff to provide quality service, as it is our top priority to make our guests feel well accommodated and taken care of. We are so excited you'd highly recommend us! Please stay with us again soon! Best Wishes, Mustafah Syed General Manager

"Absolutely brilliant service!!"

5
Amandeep G, Dubai, United Arab Emirates 21/07/2018

If I could, I would give them 10 stars. This is a small hotel with a big heart. They are ready to accommodate all your reasonable requests. We were early and they gave us an early check-in. Not only that, since the room wasn't ready at 9 am(!!) when we arrived, they offered us breakfast which as you know on the day of your check-in isn't included!! We were travelling to Chicago on our fourth day in NYC and then coming back to the hotel for one day - could we leave our luggage for 2 days, we asked. No problem. Then our Chicago flight gets cancelled and we call back literally from the airport that we want to check back in. Not only do they give us a check-in, they also give us a free room upgrade! Also, just to mention their breakfast, the area is small but the spread is by no means average, they keep a more than decent variety throughout the week and their service staff is always smiling, always ready to help. We were especially impressed with the kind lady in the kitchen (sorry forgot her name). Also, Salman (Hope I'm getting the name right) at the front desk was super helpful when our Chicago plans got cancelled. In addition, small things like 24-7 Tea/ Coffee dispensers at the reception, ice vending machines and extended happy hours make a big difference. But it's really the brilliant staff service that sets this place apart. We're gonna stay here every time we are in NYC!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so honored to hear you'd give us 10 stars if you could! We strive to provide the best service for our guests, and it is so wonderful you found our service to be top quality, accommodating and brilliant. We are so excited to hear you'll stay with us every time you visit NYC, and we can't wait till your next trip with us. Safe travels! Best Wishes, Mustafah Syed General Manager

"Two great days in NYC!!"

5
kawinky, Midwestern 20/07/2018

My daughter and I can't say enough positive things about this property! Clean, efficient, accommodating. We were able to check in early and our luggage was stored perfectly for our late departure.They even arranged our car to the airport. Great job Robert at the front desk and Ryan our amazing porter!! I would highly recommend this property for location and convenience.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We hope you and your daughter enjoyed your trip to New York! I am so pleased you found our staff to provide quality service, as it is our top priority to make our guests feel well accommodated and taken care of. We are so excited you'd highly recommend us! Please stay with us again soon! Best Wishes, Mustafah Syed General Manager

"Great Location"

5
Jayne H, Liverpool, United Kingdom 18/07/2018

Booked this hotel basically because of the cost and the reviews on trip advisor and it didn't disappoint. Yes the rooms are pretty small, with 3 adults on a girls shopping trip with all our luggage it was pretty cramped but we literally just slept/showered/stored our clothes in there. The beds are comfy, bathroom was clean we did have a great view of the Empire state building though. The breakfast was fab and really set us up for the day, the ladies who run the breakfast room are lovely as well. The location was just brilliant pretty much easy access to everywhere. I am staying there again in the summer with my family.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
So wonderful to hear you'll be staying with us again! We are so glad you enjoyed your stay with us and found our property to be the perfect place to rest after a busy day shopping in the city. Our location is perfect for exploring, with great access to many local attractions. Thank you for choosing us for your trip, and we can't wait to see you again! Best Wishes, Mustafah Syed General Manager

"New York in the summertime"

5
FiftiescoupleSydney, Sydney 16/07/2018

Great hotel with good breakfast options. City skyline views. Convenient location for shopping, entertainment, eating and the subway. Staff always helpful, Our upper floor room was amazing and always serviced well. Loved the bar/lounge area after a long day of sightseeing. Tea/coffee/ice water available 24/7

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We love to relax in our lounge area after a day of exploring the city right outside our doors, and I'm so glad you do as well! Our amenities are carefully designed to provide the best experience possible for our guests, and I am so glad you enjoyed them throughout your stay. Thank you for staying with us, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Great experience and will highly recommend"

5
User 16/07/2018

My daughter and I stayed here because we are familiar with the great service. Again I was very pleased. During the stay we were greeted by very professional employees. The location was perfect. A special thanks also to the cafeteria staff

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We hope you and your daughter enjoyed your trip to NYC! We are so glad you chose to stay with us again. Quality service is our top priority, and it is wonderful to hear you found our staff to be so professional, and the cafeteria staff to be so helpful. We hope you'll stay with us again soon. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Summer shopping trip to New York City"

5
H1543MZvictoriab, Austin, Texas 14/07/2018

My daughter and I had a wonderful early July stay at the Best Western Premier in Herald Square - New York City. The hotel is a short walk to all shopping, Times Square, Broadway shows, and restaurants. The hotel is clean, modern, and quiet with a complimentary hot and fresh breakfast each morning. The rooms are somewhat small but with a spacious, artistic, loft feel with large windows and a bathroom with a glass enclosed rain shower. The staff are friendly, knowledgeable, quick and helpful with recommendations and general assistance. This hotel is a special gem and we are looking forward to staying there again!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We can't wait until your next stay with us! It is wonderful to hear our location was so convenient for walking to nearby attractions and shopping with your daughter, and that our staff were so helpful throughout your stay. We are honored to hear our hotel is a special gem, and thank you for the five-star review. ‘Till next time, safe travels! Best Wishes, Mustafah Syed General Manager

"Great Hotel with central location"

5
Chris_doyle80, Belfast, United Kingdom 12/07/2018

Stayed here in July with my wife and son. This hotel is very close to both Penn Station and Herald Square giving excellent access to wider New York. We stayed on the tenth floor in room with two twin beds and bathroom. The room was clean and serviced daily. Yes the rooms are smallish, but hey you're in Manhattan. The staff were friendly. Breakfast was served downstairs and included a hot buffet. There is also a small gym on that level. Near reception there is a small bar. A good choice in New York - enjoyed my stay here. Would go back.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
So wonderful to hear you would visit us again! We work hard to make each guest feel well accommodated and comfortable during their stay with us, and I am pleased you found our location to be perfect for exploring the city. We can't wait till your next visit with us. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Good Place to Stay"

4
Kara C, Newfoundland 11/07/2018

We stayed here the first week of July. The staff were great. They stored our luggage while we started seeing the city. Breakfast was yummy and different day by day. The workers at breakfast worked hard to keep the place clean and get people seated quickly (which was great to see someone seat people, better organized). The rooms were decent size. (I have had smaller and bigger in the city). But great for the price. The beds are comfy and the shower had great pressure. My only complaint was when you enter the lobby it's nice and cold. The rooms wouldn't go below 67 degrees. I'm used to sleeping in 59 degrees. So coming back from a day where it's 95, it would have been nice to have a cooler room. Even with that I would easily book this hotel again. Good location to take in Times Square and Empire State building.

"Nice Stay In NYC"

5
Darcy G, Bedford, United States 11/07/2018

This hotel is conveniently located less than a half mile from Times Square (about a 7 minute walk) with great restaurants and shops near by. Staff is friendly and rooms are clean. Free wifi and breakfast and there are two parking garages open 24 hours on the block. They have a bar/lounge that offers happy hour from I believe 4pm-9pm (the bartender was somewhat rude but, whatever). They also have outdoor lounge chairs and tables in front of the hotel in case you want to smoke/relax. Other than that, the whole hotel is non-smoking. We had a very enjoyable stay and are planning a trip in September to stay here again.

"4th July Visit"

4
matlacey1, Tallaght, Ireland 10/07/2018

A hotel very central to everything in New York. Overlooking Empire State Building. We booked two rooms Quenn for my wife and myself and double for son and daughter with two beds.The double room was great plenty of room but was not impressed with our room. They said it was a Queen bed but it looked more like a normal double.Thete was only a single wardrobe and nor chest of draws .We had to use our cases to store our clothes. We brought this to the attention of reception but nothing was done .This was also a disabled room on 15th floor which we has phoned from home two months before to change but we still got the room. Staff were plesent enough but could have sorted out our problem. Breakfast is included and is a basic American but will fill you if you wanted. Tea coffee is available all day in room and lobby . Rooms were clean and bedding and towels changed everyday if you wanted. Grand place to stay but only for our room all was prefect.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We really appreciate all feedback we receive from our guests after their stay. Thank you for providing feedback to us on your experience with our hotel and your room, as we are always seeking ways to improve our guests experience. I am glad you found out hotel to be a grand place to stay overall, and we hope to see you again next time you visit New York! Best Wishes, Mustafah Syed General Manager

"Another good experience"

4
daisypat1, Virginia 10/07/2018

This was my second visit to this hotel. I would stay here every time I come to NYC, but their prices are not always as good as other similar places. Our room was small, but clean and modern and very nice. Coffee maker in the room, Wi-Fi and great breakfast room. My only negative comment is that it would be nice if breakfast room served until 10 or 10:30. I really like this hotel, but I have to shop price too.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so happy you chose to stay with us again! It is great to hear you had a wonderful stay with us during your trip to the Big Apple. We work hard to provide the best guest experience possible, and I'm pleased to know you had a good experience with both your room and amenities. We hope you'll choose to stay with us again next time you visit NY! Best Wishes, Mustafah Syed General Manager

"Very good!"

4
User 05/07/2018

Excellent price for such location and breakfast option close to Time Square! The room is small but the bathroom is very clean, with a big shower. Prefer floors from 13 and above to avoid noise, also at the back to see part of the Empire State Building!

"Great stay and great location "

5
LOC_233, Dublin, Ireland 04/07/2018

Stayed at the end of January for 8 nights and was very happy with the hotel. Yes the rooms are small, but we hardly used it and it had everything we needed in it and was very clean. No mini fridge, however there was a bucket which you could get ice from one of the lower floors so this was convenient for storing drinks. The breakfast was great and included a selection of hot and cold food. The hot food varied each day. There was something to suit all tastes (juices, cereals, toast, pastries, sausages, eggs, etc.). The breakfast room was small so I imagine it would get quite crowded and you may need to wait for a table. We were usually there between 7 and 8 30 and it wasn't a problem. We had an executive room which was located on the top floor of the hotel and had a nice city view. It was worth the extra money for the city view. I didn't have any problems with noise/sleeping at night. The location is great, it was approximately a 10 minute walk to Times Square. Will definitely be returning when we are back in New York.

"Excellent"

5
600sara2211, Malaga, Spain 02/07/2018

My family and i have just got back from an 8 night stay in the hotel, we had a fabulous time, room was modern and clean and breakfast was excellent, complimentary coffee, tea and wáter 24hrs in reception. we stayed on the 12th floor and no complaints from us about noise. Walking distance to times square, empire state, we even walked to central park afew times. Subway is just a couple minute walk away. Excellent hotel, would definatly go back and reccomend to Friends and family.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for staying with us during your trip to the Big Apple! It is wonderful to hear you had such a wonderful stay with us, and even gave us a 5-star review. I am glad you took advantage of our great location to explore the city right outside our doors. We can't wait until your next stay with us. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Really Good"

4
Romipalumbo, Pembroke Pines, Florida 01/07/2018

Friendly staff (Robert and Jackie were really nice) excellent and varied breakfast. The hotel has a bar at the back with patio really good and not expensive. The bedroom, it's small but clean. The only issue is that the carpet smells bad... I had to put the ac on 69 to avoid humidity. Check in starts at 3, but if you arrive early they can storage your luggage . Same with check out, 11 am but they storage your luggage if needed, i did that on both and it helped me a lot . More pros than cons .... I'll choose this hotel again if needed

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Wonderful to hear you had a great stay with us! We value our guest's experience and it is great to hear you had a positive one. Thank you for staying at the Best Western Premier Herald Square, and we hope you'll stay with us again in the future! Best Wishes, Mustafah Syed General Manager

"Perfect location"

5
lizziedrippin, lancs 01/07/2018

Fantastic hotel in a perfect location. The staff were really friendly and helpful. Rooms were clean and perfect for our needs. Had a view of the Empire state building which was great. Tea, coffee and water is available in reception which is a nice touch. The breakfast room, although small is run very smoothly by the effecient, friendly staff. We really enjoyed our breakfast before heading off sightseeing. Would definitely recommend this hotel. Also, head on over to the keg room across the road, the food is amazing!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for recommending us! I am delighted to hear your room was perfect for your needs, and that you enjoyed your stay with us. Our hotel's location is perfect for viewing many of New York's most famous attractions, and I'm so glad you enjoyed our complimentary breakfast before a day of sightseeing. Thank you for staying with us, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Super Customer Service"

5
User 21/06/2018

I was visiting the city for my nephew's first trip to NYC. Jackie was a total pleasure and assisted usp promptly with our luggage storeage so we couldngeg back to the sightseeing. Thanks for being so quick and friendly!

"Great Service in a Great City!"

5
jvelliott3, East Hampton, Connecticut 19/06/2018

The Best Western Premier Herald Square was just what we hoped for: a safe place to spend the night in between 2 very busy days. The hotel staff is friendly, accommodating, and efficient. We experienced no hassles or disappointments during our stay. Our room was clean and quiet and full of natural light from the wall of windows overlooking the street. There are outdoor spaces in the front and back where guests can sit and visit or wait for rides. We had breakfast plans, so we did not take advantage of the free breakfast, however, we made several trips to the super convenient, well maintained, coffee, tea and ice water set up in the lobby. This hotel has customer convenience in mind.

"Best Western - Best Hotel."

5
Saddlerphil, Willenhall, United Kingdom 18/06/2018

We travelled as a family of three for three nights at the Herald Square - Best Western. We arrived early and left late - no problem either day. We used their secure locked storage room. The concierge was very helpful on the travel systems available for getting around the city and we used him to book a limo for the return journey to JFK. The hotel rooms are not over large but we are all over six foot tall and managed OK. The breakfasts are varied each day. Again there may be a short wait for food but its a nice time to chat to other visitors and get ideas for the day ahead. Being in Mid Manhattan you are conveniently located for most things and far away enough not to be disturbed by too much noise. I would definitely look at booking this hotel for our next visit to the Big Apple

"Very good service in focus"

4
Goingdowntown, Stockholm, Sweden 09/06/2018

Stayed six nights with two of my friends. Loved the beds. Okay bathroom, the usual. The view from the room is nothing special if you don't have a room at the top floors. We ate breakfast almost everyday. A variaty of choices so you don't have to eat the same thing every day. The staff at the hotel were very friendly. Especially the barmanager Stephen. We were at the hotel bar every day because of him. Great service from him and the reason why I maybe someday would return to this particular hotel.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Choices are always the best! It is great to hear you made use of our complimentary breakfast and patio bar so often. I am glad you found the staff to be so accommodating and friendly and our service made your stay wonderful. We hope you'll come see us again next time you're in New York! Best Wishes, Mustafah Syed General Manager

"Birthday trip to New York!!!"

5
User 07/06/2018

I will review this hotel very honestly. As a group of three friends celebrating my birthday, we were disappointed when we arrived and found that we had not been given the room we requested. They rooms were very small for three of us and we did considering moving hotels. Well that would have been a huge mistake let me tell you we are so glad we didn't do it. The staff at the hotel are amazing the lady on reception is so friendly and helpful (I think her name is B.B.) she met almost every request we gave her with professionalism and a smile this included facilitating a room change the following day that afforded us a most spectacular view of the Empire State Building, absolutely mind blowing. She also sent a bottle of bubbly to our room. We requested fridge and this was in the room in less that ten minutes. Very efficient staff. One thing that let them down and I did mention this time and time again was that only towels for two people were left in the room by house keeping and drinks for two also, not a major issue but like I said it's an honest warts and all review. The breakfast staff were fantastic always saving us our same table daily and the food was way above the standard we had expected, it was delicious and plentiful. We had an amazing time here and were very sad to leave. I have booked to return to New York in December with my family this time however I was so disappointed not to be able to book this hotel this time but it was way out on my price range so I settled for the one next door as the area is close to everything yet far enough away from the madness of it all. There was a lovely Market there on Sunday and Macey's and other shops are just a few minutes stroll away. The area felt very safe and we walked around at all hours without any problems. One thing that I will have to complain about is the hotel booked a car for us recommending a firm that charge a flat rate. We were quoted $70 and despite feeling that we would not make it to the airport in one piece because of his dangerous driving we still gave the driver $75 he chased us down into the airport terminal and was very rude and intimidating. He demanded more money and as three woman travelling together we felt he was very threatening and aggressive towards us and we felt we had no choice but to hand over the cash and that really soured the trip for us. We would all return here no problem at all (except price) but we would certainly not use the car service again. Thank you so much for making my birthday a very memorable one. New Yorkers are fabulous ?? Love and best wishes to you all Trudi x

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Happy Birthday Trudi! Thank you for celebrating your special day with us at the Best Western Herald Square. We always appreciate and encourage any feedback you can provide us, so we can continue to provide our guests the best service we can. Thank you for yours regarding our car service, and your experiences at our hotel. I am pleased to hear you enjoyed your stay with us and found our staff to be accommodating, and the location perfect for exploring the city. We hope you'll stay with us again! Best Wishes, Mustafah Syed General Manager

"Great stay!"

5
mj101203, Lancaster PA 05/06/2018

Husband and I drove up to NYC from Pennsylvania for a quick one night trip to see Billy Joel at Madison Square Garden. This hotel is great as it was the perfect location for our last minute trip - just a short 2-3 blocks away from MSG. Since Penn Station is right there as well, it would would also be a great place if you were taking the train into the city. Upon arrival, we were greeted warmly by the front desk - the girl was so helpful and sweet. Other reviews have said that the rooms are small, but we didn't feel that at all. Just normal for the city. The room was clean and well designed with all of the necessary toiletries (and then some). Free hot breakfast was good too and better than your average hotel breakfast. If we'd have been there longer, we would have liked to have enjoyed the happy hours at the hotel bar which was an awesome deal for the city with $4 beers and $6 wines AND it lasted until 9pm, even on the weekend. We also grabbed late night bites and drinks at a spot called Ragtraders down the street and highly recommend. We come up to NYC several times a year to see Broadway shows and will certainly be back to this hotel, as we love that it isn't right in all of the tourist hubbub that is Times Square but you can easily walk to the theatre district. At $190/night (taxes and all - through Trip Advisor!) for Manhattan in the summer on a weekend, it was an excellent value for the price we paid.

"Comfortable small hotel in midtown"

5
hereford, az 03/06/2018

Positives: Every staff member we interacted with was friendly, helpful, very welcoming. Breakfast room was often busy, but extremely well cared for, kept clean and food selections, were always well stocked, We especially appreciated the linen napkins, real flatware and plates (not plastic ). Food was better quality than most other hotel complimentary breakfasts. Many choices too. Room was nicely decorated. Everything was in excellent condition. Well lit. Small desk area and good plugs for charging things. Good AC unit. Negative- Room not very large.

"Great Location/Good Service"

5
travel1283, Los Angeles, California 02/06/2018

Great location with access to transportation. I have stayed here on numerous occasions. The staff is very cordial and accommodating to needs. From Robert at night to Bebe and Jay in the morning.Will definitely be back!

"Return stay even better!"

5
wredbass, Williamstown, New Jersey 01/06/2018

As I have reviewed this hotel in the past, it is a great FIND in NYC. The location is within a 1/2 block walk to public transportation to anywhere in Manhattan. Several good restaurants and a parking garage on the same block. The service is exceptional. The breakfast is the best we have ever experienced at a BW. Only negative would be the size of the room. (typical NYC hotel)

"Perfect place to explore NYC"

5
Eric G, Frankfurt, Germany 30/05/2018

We stayed in this hotel in May 2018 as a family with two teens for 7 nights. The location is fantastic. Subway station and Empirer Sate Building around the corner and right on Fifth Avenue. Rooms are new, very clean and are cleaned every day. Coffee is available at any time for free in the lobby. The rooms are quite small for 4 people - but that is normal for NYC. Highlight is the free breakfast, which is included in the room - this is not normal in New York, saving at least $ 15 per person per day. We would book here again at any time.

"Perfect place to stay"

5
User 30/05/2018

This hotel was in a perfect location. Within a few Minutes walk from Penn Station and Empire State Building. One of the few hotels we found that offered 2 double beds in a room and included breakfast. Very helpful staff. Spotlessly clean and complimentary iced water, tea and coffee in the lobby. Would definitely recommend this hotel to anyone considering it

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Hello, thank you for reviewing our hotel! It is wonderful to hear you had such a positive experience. Our hotel's proximity to many landmarks such as the Empire State Building, Times Square, Radio City Music Hall, and more allow guests to visit them easily. I am pleased you found our staff to be helpful and our rooms satisfactory. We hope to see you again next time you visit NYC! Best Wishes, Mustafah Syed General Manager

"Great location, vaule and amazing staff"

5
Effie_11, Jerusalem, Israel 28/05/2018

Great small hotel. Rooms facing the front have full-glass walls, giving a more spacious feeling than rooms in the back. The staff are incredibly friendly, helpful and accommodating. Rooms were immaculately clean, breakfast is very good- although very American (not a fresh vegetable in sight...). Excellent location for touring NY.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for reviewing our hotel. I am delighted to hear you had such a wonderful experience with your room and our hotel staff. We work hard to ensure very guest is satisfied and comfortable during their stay. Thank you for the feedback on the food selection in our breakfast room, as we are constantly looking for ways to improve the overall guest experience. We hope you'll visit us next time you're in New York! Best Wishes, Mustafah Syed General Manager

"Great Great Stay...."

5
User 28/05/2018

From the moment my wife and I arrived we were welcomed by a great staff. The location is great to many attractions. The rooms are extremely clean and comfortable with very nice decor and the lounge was great to relax in after a busy day of sight-seeing.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your review of our hotel. It is wonderful to hear you and your wife had such a pleasant experience. I am glad you got a chance to relax in our lounge after a long day of exploring the city right outside our doors. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"The perfect sized room"

5
rebecca k, San Diego, California 27/05/2018

So many times we judge a hotel room by its size and the quality of the room. This little gem of a hotel is steps from Macy's Hearld square. I arrived about midnight and found the front desk person so welcoming! As I entered my room I thought “hmm a little on the small side”. But the quality of thing in the room rivals any hotel that costs twice the money. The bed was so comfy I was a sleep within minutes. The shower had great water pressure, the shampoo etc was perfect. The best part. HOT FREE breakfast!! Many places offer breakfast but it is only a toaster and frozen waffles. There were approximately 5 people working to ensure the eggs were hot, the bacon pan was full and any question you had was answered. I was impressed with the staff at this hotel I called my mom and told her I found our new NYC hotel!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for reviewing our hotel! I am so pleased you took the time to enjoy our complimentary breakfast. The breakfast room is one of our most popular amenities and our staff works hard to make sure every guest is well accommodated during the busy mornings, as well as throughout their stay. It is great to hear you also enjoyed your room and had an overall wonderful stay at our hotel. We hope to see you again next time you visit NYC! Best Wishes, Mustafah Syed General Manager

"Good location and cute courtyard bar"

4
ShelleyC12, Toronto, Canada 22/05/2018

For New York city, this hotel is worth the price, it is close to subways, Times Square, Theatres, Radio City Music Hall - all within 15 minute walk. Rooms and bathrooms were clean and updated, small like all NYC hotels. Ear plugs were provided but I didn't notice the noise. The breakfast area did get busy but the staff kept it organized. My favourite was the back bar that had a little courtyard and a daily happy hour.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your review. We are so glad you enjoyed your stay at our hotel, and are delighted that you enjoyed the courtyard bar as much as we do! It is a great place to relax after a long day of exploring the city just outside our doors. Our staff is committed to providing the best and most efficient service, especially during busy mornings in the breakfast room. Thank you for choosing our hotel during your trip to New York City, and we hope to see you again! Best Wishes, Mustafah Syed General Manager

"Perfect hotel for first visit to Manhattan"

5
User 18/05/2018

Great midtown location, about 5 blocks from NY Penn Station (we arrived on Amtrak) and 7 blocks from Times Square. Friendly and efficient service from the front desk and the breakfast staff. Better than average hot breakfast, including hash brown potatoes and omelettes with cheese and other ingredients (not the usual plain versions). Rooms are small (~ 9' x 19') but have comfortable beds and quality items. Only 6 rooms per floor, but 17 floors. We were on the 15th, which was very quiet (better than expected in the 'city that never sleeps'), and had a view of the top third of the Empire State Building - a nice bonus! We liked the complimentary "to go" bags in the lobby with fruit, cookies and water to fuel your day's adventures. Prices vary day to day - we paid 63% higher for Saturday than for Sunday.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are glad you had a great stay at our hotel. Each member of our staff works hard to make sure everything you need is provided. We are constantly looking for ways to help our guests, from providing free Wi-Fi to a great breakfast. I'm glad you were able to enjoy our central location here in New York. Mustafah Syed General Manager

"GOOD LOCATION FOR THE PRICE"

4
Liz B, Leeds, United Kingdom 15/05/2018

Clean, compact and friendly, knowledgeable staff. Within easy walking distance of the theatre district, Time Square and many of the other attractions a tourist would be heading for. It's in the Garment District and just around the corner from Don't expect scenic views from any room - we could see the very top of the Empire State Building a few blocks away if we craned our necks. The room was adequate with a very comfortable bed, hot beverage maker, safe, hairdryer, ice bucket, A/C, alarm clock and tv Breakfast was included in the price, which was self service buffet style, with limited choice of cereals, fruits, yoghurts, breads, cakes and hot food. There was a different style of egg and meat each day. Space is at a premium in New York and the breakfast area was a relatively small room in the basement. Be prepared to wait for a table during busy times such as weekends. There is also a small bar area with an outside patio, again with no scenic views, which was nice to sit and chill in for an hour or so after a hectic sightseeing day before getting ready for the evening. Overall, good value for money, given the location and would stay again but, as we have been to NY twice now, we are familiar with the subway so will book somewhere out of the main area. Definitely Best Western if possible.hmm hmm

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your extensive review. We appreciate all the feedback we can get so we can make your stay as enjoyable as possible. I'm glad you enjoyed our complimentary breakfast selections. Our hotel location makes it the ideal place to sightsee. We would love to see you back and we hope you enjoy your travels wherever you go. Mustafah Syed General Manager

"noise problem"

2
User 15/05/2018

Realize it is the noise problem when it is too late My room was on the 3rd floor overlooking the back patio and had noise from Central air conditioning exhaust fan. tiny room sizes i can understand but the noise i need notify in advance

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (212) 776-1024 and ask for the general manager. We want to do everything possible to make this right. I hope this won't ruin your opinion of our hotel, and if you ever experience this issue again we do provide earplugs to everyone. Mustafah Syed General Manager

"Great Stay!"

5
lottie505, Sandy, Utah 13/05/2018

After taking a red eye flight, we arrived at our hotel much before check-in time. Robert, who was managing the front desk at the time was wonderful. He allowed us to leave our bags at the hotel until we could check-in, and even invited us to have complimentary breakfast at the hotel. The breakfast was nice with offerings of omelette, bacon, bagels, toast, pastries, juice, fruit and other items. After a filling breakfast and with our bags safely stowed, we were out on the town for adventure. Robert was able to give us an early check-in (probably around 1 p.m.) and even called our room to verify that everything was as needed. Although the room was small, it was comfortable and met our needs. I appreciated the complimentary toiletries including a makeup remover towelette, shower cap and ear plugs (among other things). We had a good view and the location was fantastic as we were central to so many attractions. We took the subway a couple of times, but were able to walk everywhere else. I would definitely stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so glad you had a comfortable stay at our hotel. Our staff always works hard to make sure everything is provided for. We are constantly looking for ways to help our guests, and one of those ways is to hold luggage whenever needed. I'm glad you were able to enjoy our complimentary breakfast as well as the rooms. Our rooms are true New York rooms, but we have taken the time to carefully lay everything out. Finally, I am glad you were able to enjoy our fantastic location. Thank you for choosing our hotel and we hope to see you again soon. Mustafah Syed General Manager

"Quick trip"

4
User 12/05/2018

We stayed at the BW for 1 night stopover on our way to Ireland. Bebe at the front desk was awesome, she put us in a high room away from traffic so we could get a good nights sleep, and we did! Room was small, but most rooms are in NY are . Bed was comfortable, shower was hot. Every staff member we encountered was very nice and helpful! We will be back! Thanks

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad we could serve you on your way to Ireland. A restful night is so important—especially while you are traveling, and I am glad you got plenty of rest. I hope you were able to try our complimentary breakfast before heading out. We greatly appreciate you taking the time to review our hotel. Next time you stay with us we hope you can enjoy our city for a little longer. Mustafah Syed General Manager

"Spot on"

5
User 10/05/2018

Great location, helpful staff, these guys know the city, and are always there for you, whether you need transport, advice, book a table, things to see and do. The Hotel is clean, breakfast is good. I stayed there with my son, and we walked all over. The location, the staff, the rooms, everything was more than I expected. I highly recommend this place.

"Great find at a good price"

4
tdl5, Toronto, Canada 08/05/2018

We were really pleased with this hotel. We were a group with four rooms and they had two of the rooms ready early when we arrived at noon, so we could put our things away. (They also have luggage storage at the hotel.) The rooms were small, but as expected in NYC. They were clean and the walk-in shower was nice. The beds were very comfortable too. It was 34 degrees when we were there and the air conditioning worked very well. The breakfast is included and it exceeded my expectations. It's not anything fancy, but there is toast, cereal, bagels, yogurt, tea & coffee, and hot food too such as eggs, sausage, hash browns, and French toast. The breakfast room is a bit small and we had to wait a few minutes one day, but not any other day. The location is terrific - we walked to everything - and the subway is a block away. The hotel is very close to lots of shopping as well, and to the Empire State Building. The only drawback is a bit of noise, not from outside but from in the hallways and the room next door. We could hear the hairdryer going. No one was partying though so it wasn't a huge deal to us to periodically hear other people. All in all I would definitely stay here again and would recommend it. I would specifically single out Bebe at the front desk and Ryan our bellhop for superb service. They were both excellent, and Ryan went above and beyond to help us with a taxi the day we were leaving. Great stay!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad you chose our hotel for your stay. Our staff is committed to providing you with excellent service, and I am pleased to hear that Bebe and Ryan did just that. Due to our fantastic location the rooms are a bit more condensed—as all New York Rooms are, however, we have spent time to make sure everything is laid out well. I am happy to hear you were comfortable. Our complimentary breakfast is a favorite amongst our guests, and I am glad you were able to enjoy it as well. We hope to see you again soon. Mustafah Syed General Manager

"Great location with some problems"

3
User 08/05/2018

Great location. Small room for 2 people. AC did not work and was not fixed. Lights had blown out in room but were fixed. Sunday the room was not made up till 3:30pm after we had been out all day. Room next to elevator shaft......noisey!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your feedback of our hotel. We appreciate that you took the time to share your review. I do apologize for the issues you experienced. These are not typical of our hotel. We will make sure the AC and lights have no further issue. Due to the location in the heart of the city, rooms may tend to be more compact and louder, but we have carefully laid everything out for your convenience. We also provide earplugs if anything gets to be too loud. Thank you for informing us about the room issue; we will look into that. We certainly hope that you will give us a second chance to provide you with hospitality. Mustafah Syed General Manager

"Perfect home-base for our NYC adventure"

5
User 08/05/2018

Great convenient location, comfortable (small) room, unbelievably friendly service. We arrived well before check-in time to make the most of our day in NYC, and stopped by the hotel to store our bags. They were very welcoming and organized and made it seem like it was no inconvenience at all. Further, since the continental breakfast was still going, they invited us to eat! They were definitely nicer than they had to be.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
You are welcome at our hotel any day! I am glad to hear that you had such a wonderful experience from start to finish. The Big Apple is a wonderful city and we love serving as the home base for people all around the world. I hope you took the offer to have breakfast. Our complimentary breakfast is the perfect way to start you on your day. Next time you are in the area I hope you make us your home away from home. Mustafah Syed General Manager

"I`m sorry, but free wine does not cut it…"

2
DR_Hjertegod, Trondheim, Norway 08/05/2018

If possible I would avoid this hotel. They foundered our reservations so I had to sleep on the floor the first night, on a makeshift bed. One should thinks that they might have a futon bed or even a military style field bed ready in case of these situations, but alas. We used pillows and bead spreads. Had to contact the reception several times since the door card didn't work, and neithers did my neighbours and my travel companions. In spite of this the staff seemed to be equally surprised every time we had to come down to have it fixed. The rooms were a bit dirty, especially the windows, and the breakfast a bit stressful since there obviously were not enough seats compared to the guest number. First night, when I had to sleep on the floor, we got a bottle of inexpensive wine, but I am sorry, that does not cut it…

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your feedback. Unfortunately, it is our policy to cancel rooms if the credit card on file is declined. Our team sent an email regarding your card declining and we give all customers to provide an updated payment within 2 days. After those 2 days, we proceed with canceling the reservation. Mustafah General Manager

"Great location"

5
CumbriaBooboo, Cumbria 01/05/2018

Great location, easy transport via subway just around the corner, nice clean rooms (if a bit small for 3 adults) and very pleasant and helpful staff. Lovely breakfast efficiently serviced. Highly recommend! Also happy hour at the bar! ??

"Front desk staff very welcoming"

4
User 26/04/2018

My visit this week was just the second time I was there, but the girl at the desk remembered me from my visit there 2 weeks ago. When I asked for a higher level floor, she immediately accommodated my request and gave me a room on the 17th floor! Bebe at the front desk was also very helpful, answering questions about directions and gave me a subway map. They also held my luggage until 1:30 on the day I left.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel! We greatly appreciate your feedback. We are always looking for ways to make our customers feel welcome and I am glad we could do that for you. During your stay I hope you had a chance to try our complimentary breakfast. We look forward to the next opportunity to see you. Mustafah Syed General Manager

"Great location!"

5
zmolekd, Springfield, OR 24/04/2018

My daughter and I stayed for 5 nights, and this hotel served us very well. GREAT location - within walking distance to most places and very close to subway line for the rest - comfy beds, good shower, good restaurants in the area (The Keg Room!), free breakfast so we could fuel up every day before exploring Manhattan, and friendly staff - especially Steve in the bar. (Stop in and say hi for us!) The only inconvenience is that the vending machines were not working for us to get some bottled water, but the staff took care of us when we asked them. Would definitely stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We love hearing from our guests. Our staff strives to make sure the big and little things are taken care of for each guest. Our complimentary breakfast is a highlight amongst our guests and I am glad you had the opportunity to try it. Thank you for letting us know about the vending machines. We will look into that. Next time you are in the area we look forward to seeing you. Mustafah Syed General Manager

"The Best Hotel in Mid-Town Manhattan"

5
namerkulov, Binghamton, New York 24/04/2018

This is a very nice hotel conveniently located in Mid-Town Manhattan indeed and it is virtually impossible to find anything better for the price. The hotel can be very easily accessed from Lincoln Tunnel, which will help you avoid most of the Manhattan traffic. There is a parking garage 1 minute away (you need to pass the hotel entrance when you arrive), and the hotel offers a sizable discount to use it. Two subway stations are within a walking distance too. The rooms are clean, the Internet is stable and fast, and the full breakfast is served. The staff is always helpful. We have stayed at this hotel several times and it is the first New York hotel I would check when I go there next time.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your continued business. I am always happy to hear of satisfied customers. NYC is a wonderful city to explore and we have worked hard to be the perfect home base. From the convenient location to the complimentary breakfast, we hope you feel like it's your home away from home. Next time you are in the city our entire team looks forward to serving you. Mustafah Syed

"Nice hotel with great staff"

5
PeterBolmehag, Bjarred, Sweden 22/04/2018

We got a terrific welcome from Robert at the reception when arriving. Everyone is kind and helpful. Breakfast area is very well attended and the breakfast is above expectations. Rooms are clean. /peter

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad you enjoyed your stay at our hotel. Our staff strives to make sure that every detail is taken care of. The Big Apple is a wonderful city home to fantastic opportunities. I am so glad you chose our hotel as your home base. Our complimentary breakfast is a favorite amongst our guests and I'm pleased you had a chance to try it. We hope to see you again soon. Mustafah Syed General Manager

"Good value for the money"

4
G S, Gothenburg, Sweden 21/04/2018

Very good location and great value for the money. The bed was very comfortable and the hygien products were excellent. The room facilities in general were great. There were no place to unpack though. We had our stuff and clothes in the suitcase the whole visit. There were a lot of entertainment in the cable tv. The breakfast, which was included, was satisfying and it varied every day. The breakfast room was very dull though. There were no ipads nor bottled water in the room as it was advertised. However they offered free coffee and iced water in the reception all day long so we could fill up our bottles. That was very convenient. Overall we had a nice stay at the hotel. I would definitley recommend it if you're not looking for something extra.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We greatly appreciate hearing feedback from our guests. I am pleased to hear we provided everything you needed. Due to our central location in the city our rooms are more condensed than normal, however we have carefully laid out everything to meet your needs. Next time you are in the area we hope to see you again. Mustafah Syed General Manager

"Fantastic hotel, amazing location, at exceptional price"

5
RJennerNZ, Wellington, New Zealand 19/04/2018

My husband and I stayed at the BW Premier Herald Square for 10 nights in April. We were in a studio room on the top floor (17th). Right from arrival this hotel is amazing for the price. Location is fantastic - 2 mins walk to the subway, 5th Avenue, and the giant Macy's Department Store in Herald Square. 5 mins to the Empire State Building. 5 mins to Broadway and Times Square. We walked everywhere, but there are boundless options for public transport, taxis, Uber, and hop-on-hop-off buses within a very short walking distance. The hotel itself is very tidy, with new fittings, comfy beds and linen, TV with an excellent range of channels (we like to catch up on HBO when in the US). Our room was small, but very comfortable and lots of dresser drawers and a wardrobe to put things out of the way. The bathroom was proportionately very spacious however! Our room looked out at offices across the road. Blackout curtains and ear plugs supplied by the hotel made for a great night's sleep. Breakfast is free daily - a reasonable selection of cereals, hot dishes that change daily, yoghurts, bread and filter coffees. If this doesn't appeal, there are delis galore in the neighbourhood to fill up before heading out for the day or get supplies. A 24 hr deli is 2 mins walk. (Wholefoods is also nearby at Bryant Park - 10 mins walk max). Free copies of the NY Times and USA today are also available. There is a small bar onsite, with a happy hour that seems to last from opening to 9pm. Free coffee, water, and tea is also available in the lobby. The only negatives I could point to (and they are pretty small really) are that the water pressure in the shower was virtually non existent, and air in the pipes meant the flow of hot water could be inconsistent in both shower and bathroom sink. The air conditioning unit was similarly a little quirky - it works well generally but can sometimes blow cool air for no apparent reason, so if you get cold at night like me, ask for extra duvets - the hotel is very happy to supply these. To make it absolutely perfect, a small fridge would have been great so we could keep things like yoghurt and drinks in our room, but with so many things available nearby it was only ever a matter of minutes to pick up supplies. All in all, this hotel is perfect for couples looking to stay in the heart of NYC. I can't recommend Premier Herald Square enough.

"BW Premier helps make our trip to NYC great"

5
Z6832QLkeithm, Providence, Rhode Island 18/04/2018

My family and I only stay at this hotel while traveling to NYC for business or pleasure, as it is ideally located, has a great and friendly staff, particularly at the front desk and in the breakfast area, has quality rooms and amenities, and is a great value. Jay (Front Desk Manager), Bebe, Zuleka, and Robert at the front desk, along with Debbie and Gina in the breakfast area. consistently go out of their way to make us feel welcome and make our stay a memorable one. We always recommend this hotel to family and friends too!

"Fabulous"

5
wickynatts, Bradford, United Kingdom 18/04/2018

Great hotel right in the heart of New York but still nice and quiet on an evening. Staff are very helpful and friendly especially Stephen the barman - great company, useful tips and a great knowledge of NY. Rooms very clean and well equipped. Lovely big beds and comfy pillows. Tea and coffee in the room and in reception. Ideal for all areas of NY. Subway just around the corner. Several bars and restaurants on the street. Told all my friends this is one of the best hotels I've stayed in. Highly recommended.

"Lost my favorite shirt here"

3
me1an1, Norfolk, Virginia 18/04/2018

Stayed here three nights in late March for a business trip. Booked this hotel based on glowing reviews all over the internet. However, I felt it was just alright. Room was very small. My room was on the second floor overlooking the back patio and had noise from people at night. Could not stand directly in front of my bathroom sink because the bathroom door wouldn't swing open all the way; it hit the counter. Some device on the ceiling over the bed blinked every few seconds all night. Had a lot of noise from neighbors; I would hear them waking their children up in the morning, etc. Desk staff was helpful and let me stow my bag before check in and after check out. My biggest disappointment was that I hung one blouse in the room closet, and forgot to pack it when I left. After I spent a week and a half trying to find it at home, I realized what I had done. I called, and the head of housekeeping checked the lost and found for me, but said they didn't have it. I know this was my mistake but it seems like when they came to clean my room, someone would have found it and they could have called me based on the booking information. I was in NYC for several hours after checking out; I could have returned for it. I'm sure someone is really enjoying my favorite shirt now. I have to return for another business trip soon but don't plan to stay here again.

"GREAT LOCATION & VALUE"

5
STEPHEN A, Montreal, Canada 18/04/2018

My wife and I stayed here for 3 nights. Location is excellent - close to theaters , Penn station but also 30 minute walk to Greenwich Village.Our room was certainly small but it was very functional and well appointed. The included breakfast was very good. Staff was friendly. The luggage storage with a ticket system was very convenient. The price was good given all the hotel's attribute.

"3 day city break"

5
jon577, Lincoln, United Kingdom 13/04/2018

Tight modern clean rooms , no fridge . Great central location 50 metres from Macys , we walked to all sites , Ground Zero , Times Square , United Nations , China town etc. Staff were all polite and helpful

"Great place to stay"

5
Sharon L, Athens, Greece 10/04/2018

Close to most of the action in Manhattan. Great service. Very helpful with an early check in and holding bags on checkout since my flight was much later than checkout time. Will definitely stay here again on my next trip.

"Great value breakfast and great location."

4
User 10/04/2018

I would have given this a 5 star rating. The only drawback was the size of the room. It was TINY! But other than that it was excellent as far as staff, breakfast, internet, cleanliness, location, etc.

"Awesome place "

5
User 09/04/2018

Great location and very clean room. Staff are very helpful. The size of the room is reasonable for the location. Close to most of the attraction. Breakfast is included. Good variety and very handy for a quick start. Lobby is little small

"Excellent Staff!"

5
Philip T, Charlotte, United States 09/04/2018

I can't remember ever staying in a hotel with employees as nice and helpful as the staff at Best Western Herald Square. The front desk, the breakfast room, the housekeeping and other staff were incredible! We would definitely return there.

"Great rooms, staff and service, enjoyed the breakfast and location very much"

5
kelvinyuk, San Francisco, California 03/04/2018

When I first arrived, I was greeted by the welcoming staff. Even though we were early, they let us check in and they were really accommodating. There is always coffee, tea and hot water in the lobby and this was good considering that New York just had a storm. The room looked really great in fashionable NY style. I needed to do work on my computer so the free unlimited WiFi was a plus. The continental breakfast was a not bad either and had different food on different days but it gets a little packed. They allowed us to store our luggage on check out day and that was a plus. Overall perfect stay.

"fantastic location"

5
NinaZM1, Philadelphia, Pennsylvania 02/04/2018

fantastic location and a very good deal for NYC. Hotel room was small, as absolutely expected for mid-town NYC, but very clean and comfortable. location is absolutely fantastic, close to major landmarks and public transportation. our room overlooked 36th street and was quiet. staff was courteous. there is free coffee and tea 24 hours per day in the lobby. Breakfast quality was good, but it took a bit of waiting each day to get a table (5 minutes at best, 15 the longest) but we were a family fo 4 who went to eat towards the end of the breakfast sessions, so we expected this. breakfast staff was quick and accommodating, making sure all guests were well taken care of. would definitely recommend this hotel to others!

"Hidden Gem in New York"

5
Radomir N, Toronto, Canada 02/04/2018

Dear travelers and city explorers, if you are not a 5 Star spoiled and you want clean, neat, friendly hotel in NYC this is the one to go to. We arrived at 9:30 and by 9:45 we have been checked in and our luggage safely put away. We went for a walk and come back after 3 PM and our room on a 15th floor was ready and our luggage was taken up by Ryan who also explained us everything about the room and hotel amenities. Room was clean and kept clean by staff on a daily basis. Room and bathroom had all amenities expected. ( I wish there was a bar fridge in the room - that is the only miss). Bed was comfortable. Breakfasts were great plenty of choices for anyone's taste, timely replenished and fresh. Shout out to the kitchen/breakfast room staff who kept everything clean and flowing. This hotel's location is great 2 minutes to Macy's, H&M or Target( Works till midnight) if you need something in a hurry the same time is needed to hop on subway. Madison Square Garden , Times Square, Broadway Empire State Building, Rockefeller center are all 15 min walking distance. If you are a "walker-explorer" this is a place to stay. Staff is friendly, courteous and helpful. Prices are reasonable for the type and quality of hotel you get. Definitely coming back.

"Our nyc visit"

5
lynnea306, Seattle 01/04/2018

We stayed in this hotel for one night,the full breakfast was great, check in and check out was so easy, We left our bags and walked the city and they were returned to us promptly, A great hotel in a great location, use this hotel for your next visit!

"A great small & friendly hotel in Central NY"

5
AlfieMoomin, Cheshire, United Kingdom 01/04/2018

We chose this hotel for our first trip to NYC based on the reviews, the fact it was a small hotel & location in the city. First impression was that the hotel looked a bit non descript from the outside and not in the nicest of locations. However our fears soon disappeared once we went inside & received a warm welcome. We arrived late in the evening on St Patricks Day & despite being busy check-in was fast, efficient & we were in our room on the 5th Floor within minutes of arriving. Our room 503 faced the street, and despite being small it was comfortable, well equipped with tea/coffee facilities, wifi, safe & lovely bathroom full of amenities. Ear plugs were supplied for those light sleepers like me, however they were not required as I slept fitfully in the comfy bed. Room was immaculate and cleaned daily. We had breakfast in the hotel daily as it was included in our rate. There was a great selection of hot items as well as pastries, fruits, yogurts & cereal. The ladies who worked in the restaurant always welcomed you with a warm smile & friendly hello - a credit to the hotel. Location on 36th Street meant that the subway was a two minute walk to Herald Square, ESB again with a few minutes walk & 5th Ave TOTR within 15 minutes. If you are looking for a luxury hotel then look elsewhere, if you want a hotel that provides comfortable rooms & friendly & personable service then I would highly recommend. We will definitely stay here again.

"Excellent , great location & brilliant staff "

5
jenlyons15, Cork, Ireland 29/03/2018

This hotel is an excellent choice for business or pleasure . We stayed on a family trip but lots of business people staying in hotel aswell . Rooms are small but location is excellent. Macy's is 2 min walk & time square 10 mins . Subways are also very close ... location brilliant. Staff in this hotel are also excellent on a daily basis they provide excellent customer service , cleaning , reception & breakfast staff cannot do enough for guests ... “Sharif” in reception is extremely helpful & will to whatever he can to help guests have an excellent stay at this hotel ?? breakfast is also brilliant. I will definitely return to this hotel & will also recommend to my friends & family ... overall great hotel & excellent customer service & location ????

"Top-Rate Hotel"

5
Michele M, Artesia, New Mexico 25/03/2018

I would recommend this hotel to anyone headed to NYC. The rooms were immaculate, the breakfast was fantastic, and the location made them easy for travel to anything you might like to do. The subway station was only approximately a block and a half away from the hotel. This hotel is well appointed with amenities. I would definitely stay here again the next time I travel to NYC!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We always appreciate hearing feedback from our guests. Our location makes us the perfect place to choose as your home base during your NYC adventure. I am glad you found the rooms to your liking as well as the breakfast. We will always provide our guests with a complimentary breakfast. We appreciate your recommendation and look forward to seeing you again. Mustafah Syed General Manager

"This place helped make out entire trip a wonderful success."

5
Greg C, Broken Bow, Oklahoma 24/03/2018

First of all, it checked all the boxes of free wifi, breakfast included and near a metro station, but above and beyond that it was an amazingly quiet, friendly hotel. We stayed six nights and actually looked forward to the amazing breakfast buffet each morning. The 1 block walk to a main metro station at Herald Square made getting around so easy. The only slight problem we had all week was a contrary card reader on our door, but the good far, far outwieghed the bad. We know where we will call if we come this way again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team is so pleased that you had a wonderful stay. We try our hardest to make sure all our guests have a fantastic experience. In addition to our fabulous location and complimentary breakfast we work every day to go above and beyond for all our guests. Thank you for telling us about the card reader. We will look into that. Next time you are in the area we look forward to seeing you. Mustafah Syed General Manager

"Super Staff & great location"

5
User 22/03/2018

Travelled to NY with 3 friends and as I had stayed in a B.W. hotel before, recommended we stay with this chain for our 4 night break. I or they were not disappointed with the lovely clean bedroom, super shower with toiletries, great breakfast and excellent location. Unfortunately, we did not take the name of the lady in the dining room who was extremely pleasant and greeted us each morning with a big smile. Front of house staff were very helpful and always ready to help with our queries/requests but in particular "Robert" went above and beyond the call of duty to sort out anything asked of him by us - e.g. dashing next door to get a menu for us. Location was super and subway very close by. Should we return (hopefully) to NY, we certainly would not consider staying in any other accommodation other than this BW.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team is so pleased that you had a wonderful stay. We try our hardest to make sure all our guests have a fantastic experience. In addition to our fabulous location and complimentary breakfast we work every day to go above and beyond for all our guests. Thank you for telling us about the card reader. We will look into that. Next time you are in the area we look forward to seeing you. Mustafah Syed General Manager

"Among the Best"

5
User 20/03/2018

This hotel and it's staff exceeded what I expect from the Best Western brand. Clean and cozy rooms to the restaurant quality breakfast service. Shameza at the front desk was AWESOME!! I will definitely return! Keep up the great work!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We never cease to go the extra mile for our staff's comfort. I am so glad you found this to be true. Our complimentary breakfast is a favorite amongst our guests. Our staff is committed to the little details to make sure the stay is a big win. We appreciate you taking the time to review our hotel and are so glad you had a five-star experience. Next time you are in the area we look forward to seeing you. Mustafah Syed General Manager

"Awesome experience...Great stay...Excellent customer service...."

5
harinder244, Melbourne, Australia 14/03/2018

Awesome experience and Great stay @ Best Western Premier Herald Square, NY.....The staff was friendly and very responsive to my needs during my stay. The drinks were great, great food, great location, nice design!!!! The bed was huge and one of the most comfy beds I have slept in. Will surely recommend it to others....

"Excellent choice - location and quality"

5
User 13/03/2018

We spent two nights at the Best Western Herald Square and were very satisfied with the incredible value this hotel provides: updated comfortable rooms, breakfast, excellent service and a perfect location - simply in the heart of everything NYC. We have visited this hotel before and will definitely return for both business and leisure.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Here at Herald Square we bring together all the best New York City has to offer. Our location puts you in the heart of the city, but our rooms provide a relaxing place to wind down day or night. Our staff is committed to serving you and I am glad you have been pleased with their services. It appears that you had a wonderful experience in New York as well as our hotel. In addition, I am pleased to hear that you enjoyed our complimentary breakfast. We look forward to the next time you stay with us. Mustafah Syed General Manager

"Great location, great service"

4
kitzeln2018, Orem, Utah 13/03/2018

clean, comfortable and convenient. This was a great property for exploring the city. I would stay here again. Breakfast was a little crowded some mornings but plenty of food options. Great option for exploring Midtown and even the rest of the city.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Convenience and taking care of our guests are top priorities at our hotel. I am pleased to hear you enjoyed your stay with us. Our complimentary breakfast is a favorite amongst guests. I am glad you liked it, but I do apologize for the crowded area. We are always looking for ways to improve. Next time you are in the area we hope to see you again. Mustafah Syed General Manager

"Conflicted--Horrible Front Desk, Great Location"

3
jamasiangal, Canada 12/03/2018

We were early for check-in. We stood their for several minutes while one girl was on her phone and another on the computer. Zero acknowledgement. No one looked up. No one said, "just a moment". Nothing. Asked for early check-in and got a no based on a cursory look on the system. She seemed disinterested. It was a turn-off right away. Nice man handled the luggage and it is a great location. The room was clean and tidy. Did like the fact they disinfected/cleaned the remote control. Shows attention to detail. The elevator had a very strong smell. Upon investigation, it was coming from the lower level where perhaps they did laundry. Whatever it was, it wasn't very nice to smell everytime we came in. Each time we came and went, all but one of the staff was pretty indifferent. I didn't catch his name but he always had a smile at minimum and a positive greeting. It's a good basic hotel in a great location. Just think the people working their could show some consistency around customer service.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Best Western is committed to serving our guests, and I sincerely apologize that our guest services were not up to par. We expect our staff to go above and beyond, and we will make sure this doesn't happen again. Thank you for your feedback regarding the elevator smell. We will look into that. Our location does make for a wonderful launching pad. I hope you had a chance to try out our complimentary breakfast before your busy days exploring New York City. We appreciate your stay and hope to see you again. Mustafah Syed General Manager

"Going Shopping in NYC"

4
User 08/03/2018

Perfect location, a good room and nice breakfast. Good service, polite and discrete. Amenities at the lounge. Large variety at breakfast time. Clean and with a good service daily. Door men always there, place to leave your luggage before flight time

"Holiday"

5
User 05/03/2018

One of the best hotels I have ever stayed in in terms of customer service & attention to detail. All staff were so genuinely friendly & welcoming. Basic bedroom with all amenities, good tv channel selection, bathroom necessities & really comfortable bed! Included breakfast was fantastic, varied every day & delicious. Location was ideal, able to walk everywhere. Particular mention & gratitude to Stephen in the hotel bar, would go above and beyond to accommodate, made great recommendations for sightseeing & socializing. Maintained a lovely atmosphere in the bar & endeavoured to look after his customers. Looking forward to booking with The Best Western again in the future!

"best free breakfast"

5
donnajean96, Wareham, Massachusetts 27/02/2018

The hotel is easy walking distance to Times Square. The breakfast was surprisingly abundant, hot and cold foods, different selections the 3 mornings we ate there. The room itself wasn't large, but it and the bathroom were very nice, very clean. The staff was helpful and friendly. The hotel was recommended by my AAA agent and I will pass the recommendation on to friends. It's on a side street, so it was quiet and there is a parking garage close by with a discount for hotel users.

"BWP"

5
Junie215, Newtown, Pennsylvania 26/02/2018

This is an excellent location near Herald Square.,They have a great (included ) hot buffet breakfast. Staff was wonderful and accommodating. Very clean and ladies, you should know they provide earplugs! Along with all the other toiletries.

"A cheap, clean and friendly hotel in Midtown"

3
Are S, Oslo, Norway 23/02/2018

Too short span on their breakfast for me, so I never got to check it out. No vending machines were working during my visit, though the ice machines luckily did as they don't provide a fridge or minibar. They are also lacking when it comes to dry cleaning service. All that aside; the staff are very friendly, and the rooms are clean and very sizable for New York

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We appreciate you taking the time to review our hotel! We are always happy to hear from our guests. We are sad to hear you did not have a chance to try out our complimentary breakfast. It is a favorite amongst our guests and we hope you have a chance to come back and try it. We sincerely apologize for not having the vending machine working during your visit. That is not typical of our service and we will make sure that gets squared away shortly. Thank you for the feedback regarding the dry cleaning service. We are always looking at ways to improve. Our staff always wants to make your stay as enjoyable as possible and we are glad your room was satisfactory. Next time you are in the city we hope to see you again. Mustafah Syed General Manager

"Excellent one night stay "

5
User 21/02/2018

As soon as we entered the best western we were greeted by the friendly staff. We were checked in very quickly and given the keys to our room. Our room was clean and comfortable, with a tv and coffee maker. The toiletries in the bathroom were very nice and the shower had excellent pressure. It was also nice and big. The location is great. Highly recommend!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team appreciates you taking the time to share your feedback from your stay. We always love hearing from our guests and looking for ways to improve. I am glad to hear that our staff was attentive and helpful while you were with us. Our rooms have been carefully designed with a dedication to detail. It's the little things that make the whole package come together. I hope you had a chance to try out our complimentary breakfast while you stayed with us. Our hotel is located in the perfect location to see all New York has to offer, and we hope you get a chance to come back and enjoy it all again. Mustafah Syed

"Small but great"

5
User 18/02/2018

We stayed here for 6 nights as family of four with two teenagers. Arrived late Saturday night to quick check in. Room at the back (204) small with limited view. Got moved up to 901 at the front which was inches bigger but much brighter. Rooms were almost identical. Enough space to manage. Breakfast is hot/cold buffet in the cellar, with enough variety for everyone. Staff were all excellent and helpful advice. Location is great with ESB and Macy's just around the corner. Times Square 15 mins walk and between 5th and 6th avenues.

"Excellent place to stay for famillies and business trip."

5
User 14/02/2018

Excellent hotel .... Front desk staff and other staff was very friendly and welcoming.One of the best thing of the hotel is that its near by Time Square.Close to the prime locations,restaurants,Shopping malls. Breakfast Menu was great, fresh fruits (Oranges, apples, and bananas) in addition to all the other hot and cold items with scrambled eggs and Donuts.I actually stayed here on the weekend.Rooms were cleaned and comfortable.I would prefer staying here again in my next visit and would recommend to others.

"Fantastic stay at comfortable hotel in very convenient location"

5
annaaltheide, Palm Springs, California 14/02/2018

Really fantastic stay and utterly zero complaints from check in to check out. We had the perfect stay. Ryan is a jewel whom went above and beyond in his service, even bringing up a mini fridge for our leftovers. The king size room (705) was small but cozy and very comfortable. The thermostat came in handy depending on if we were hot and cold, and being able to crack open the window if we were warm or if was a little stuffy was great, too. We also used it to check the weather lol. You can hear people in the hallway, but I didn't hear anyone in their room, and with our room location not facing a street it was very quiet and nestled in (it faced a smaller alley, which wasn't bad and had its own atmosphere, but probably wouldn't be great for people below the fifth or sixth floor). With breakfast, there was a lot to choose from, with exception to the eggs which were nothing to write home about. We wound up eating breakfast around the area a few times. Everyone from the house cleaners to kitchen staff to front desk are very kind and hospitable. You can even bring your food up to your room as the dining room fills up fast. On our first day, they held our luggage and let us have breakfast as we had a red eye flight. The location of the hotel was central to everything. Herald Square is just around the corner. Times Square and Broadway a five minutes away. 34th Street subway stations will take you anywhere you want to go. Can't recommend this place enough. Depending on rates, we'll consider this place again.

"This was a delightful place to stay, close to the Amtrak station and within a reasonable distance from our theater."

5
Michael L, Dover, Pennsylvania 13/02/2018

The room was clean and had plenty of space for us. We were permitted to check in to one of our two rooms early and were allowed to check out late from both rooms. The staff could not have been friendlier.

"Good value, central location"

4
Fiona D, West Yorkshire, United Kingdom 05/02/2018

The room was small but perfectly formed It was clean and well maintained. Close to Macy's and Times Square. Lots of restaurants around. Friendly staff. Good variety at breakfast. Room was slightly cold but otherwise no issues.

"Great value for a prime NYC location"

5
55sol99, Tel Aviv, Israel 03/02/2018

Perfect location near Times Square if you wish to enjoy NYC tourist attractions. Very close to the subway station as well. Looks a bit disappointing from the outside but the room is nice and has enough space for 2. The room is clean and the bed is very comfortable. Good Wi Fi throughout the hotel. Plenty of choices for breakfast (although we really missed some vegetables). Staff is friendly and helpful. Shower could be better - almost impossible to adjust the water temperature without getting wet and we could also use some more space for toiletries. We really enjoyed our stay and will most likely come again

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your review. Our location is a highlight amongst all our guests. New York City is a wonderful city with plenty to do and while staying at Best Western you will have quick access to so much the city has to offer. Our staff's priority is to make sure that you are guests are comfortable at all times, which is why we take special care of everything from the beds to the Wi-Fi. Thank you for your feedback regarding the shower. I am glad you had a chance to try out our complimentary breakfast. We will look into having vegetables available as well. Next time you are in the area we look forward to see you again. Mustafah Syed General Manager

"Great location!"

4
Sabybeee, Paris, France 02/02/2018

Ideally located in Manathan, right on 36th street, with the famous Empire State Building right around the corner! The hotel itslef is nice, bed comfortable. Would only complain about breakfast as options were quite limited.

"Good hotel - easy access to Penn station"

4
alte_arild, Horsens, Denmark 27/01/2018

A small and nice hotel not to far from Penn station when you get in from Newark. Try and getting a room on the higher floors to get away from the street noise. The room was not to big, but nice and clean.

"Too loud for me"

3
Monkeysmama M, Wilmington, Delaware 26/01/2018

I asked for a quiet room and was given a room on a higher floor away from the elevator. Unfortunately I can hear every noise in the hallway. I'm listening to a plastic bag rustle out there as I type. I think someone is cleaning. I can hear the couple talking in the room next to me, even when they are talking at a normal volume. Unfortunately for me they are not talking a a normal Volume. They are going out. They are very happy. I'm sure I will know when they arrive later tonight. The doors closing are LOUD. So is the sound of the people closing their curtain on the other side of me. None of this bodes well for my sleep tonight. The room is clean. It's a small room but typical for NYC. I met friends in the lounge downstairs. It's conducive to talking. If you need quiet, don't stay here. If you don't mind noise, it's fine.

"Great budget hotel in fab location..."

4
KirstyBelle, Manchester 23/01/2018

Myself and my husband stayed at this hotel for 5 nights from 16th November 2017 for my 40th birthday visit to New York. We found the location of the hotel to be very good as it was easy walking distance to Times Square etc. I'd booked the hotel on the strength of the good reviews, and it was a good price too, and included breakfast. We were not disappointed. The staff are very friendly, and although the room was a little small, it was perfectly adequate, clean, nice decor and a good sized bathroom. We were facing the front of the hotel. The breakfast was excellent with plenty of choice and tasty food. The staff again were very friendly. The only negative with this hotel is that the lift is noisy - we could hear it every night from our room. And you could hear noise from outside until around 4am. But it's NYC and that's to be expected. Overall, we really enjoyed our stay and would recommend this hotel if on a budget. PS, the irish bar/restaurant (the keg room) straight across the road from the hotel is brilliant - good atmosphere, friendly waiting & bar staff and great food. We visited a few times and loved it in there :)

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are glad you were able to spend your 40th birthday with us. Here at Best Western we always strive to make sure our guests have a wonderful experience. Our location in New York City makes for slightly more compact room sizes, but we have designed everything to still give our guests an enjoyable stay. I am glad that is what you found. Our complimentary breakfast is a favorite amongst our guests, and we are all glad that you took advantage of this while staying at our hotel. I apologize for the noise in the rooms at night. We do provide earplugs in all the rooms if that ever becomes an issue. We hope to see you again soon! Mustafah Syed General Manager

"Would visit again."

4
bafisher2018, Edmonton, Canada 23/01/2018

This hotel is nice and well-kept. Great location to all major attractions. The staff were friendly and very helpful. The breakfast is decent and there is always coffee and tea available to go, which is a nice bonus. The rooms are a bit small (but this is typical in Manhattan) and the lobby and breakfast areas can get quite crowded. Overall, it was a positive experience and a reasonable price.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
You can't beat our location in central Manhattan. It is a favorite amongst our guests for good reason. With many of the city's attractions walking distance away you will have plenty to fill your days with and make staying at the Best Western an event you won't forget. I am glad you had an opportunity to try our complimentary breakfast. It is a delicious treat that Best Western delights in sharing with their guests. I am pleased you found the rooms well laid out and accommodating of your needs. During busy times of the day and year our hotel gets busy, but I hope you were able to have all your needs taken care of. Mustafah Syed General Manager

"Great location "

4
User 22/01/2018

Had a very nice time at this hotel. The staff was very nice and helpful. I wanted a room on a higher floor but was not given one sadly. The breakfast was decent with a variety of items to choose from. All and all I would stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. It is our priority to always treat our guests with utmost kindness and service. I am glad that is what you found. We apologize for being unable to accommodate the request for a room on a higher level. We are very busy this time of year, but we do our best to figure out a solution for our guests. Our complimentary breakfast is a well-loved addition to our hotel and I am glad you enjoyed it as well. Next time you are in the area we look forward to seeing you again. Mustafah Syed General Manager

"50th Bday trip - this hotel was perfect!"

5
ACautiousAdventurer, Bethlehem, United States 20/01/2018

Loved this hotel for our recent get away weekend. It was four of us two adults and two teenage boys. We have a double queen room and it was small but compact and held everything we needed. The staff are amazing and really went above and beyond to be sure we had a very memorable experience. The location of the hotel was perfect close enough to get to everything and it included breakfast, and in NYC this was a treat as it would have been very expensive to grab a breakfast for the four of us. Parking located in nearby parking deck was not included but reasonable. I would highly recommend this hotel.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We always love hearing from our guests. I am pleased to hear that you had such a wonderful experience during your stay. Our staff works very hard to ensure that our guests are well taken care of. Due to our location in the Big Apple it makes for a more compact room size, but we have made sure to include everything you need for a comfortable stay. We believe at Best Western that there are multiple parts to a wonderful hotel stay. That is why we will always provide our guests with a complimentary breakfast, and as a cherry on top, our location is in a prime location to experience the best of the city. We hope to see you again next time you are in the city. Mustafah Syed General Manager

"Biggest bathroom in all of the hotels we stayed in before!"

5
Sylvia1110, Florida 17/01/2018

Loved the location, looking up to the Empire State on the 15th floor. Room was spacious (for NYC) and bathroom was huge (compared to other hotels). Very modern and quiet room (unless someone slams the door, which happened). Food for breakfast was adequate yet I still question what that jiggly thing was in midst of eggs (horrible). Please just do scrambled eggs and regular hard boiled, not pickled, eggs. Staff was nice and welcoming. Bar has outside terrace too, very quaint. Overall, I will stay here again for location, comfort, and the A/C-heating system was fantastically quiet. Great sleep!

"AMAZING VIEW"

5
Mattia S, Milan, Italy 12/01/2018

Unfortunetly i've stayed in this hotel for only one night. I was at the 16th floor in the executive room. It was amazing! The bed with a huge window in the front with such an incredible view. The room was big to be in New York, the bathroom was little, but the shower was probably bigger than it! The bed was so so so comfortable, it was hard to wake up!! Such an amazing experience, if you wanna spend a few more dolars for a room, the view while you are in bed deserves it! Breakfast in the hotel was very good and you can have free coffee and water!

"A reasonable stay"

4
robmJ4838IB, Clifton Royal, Canada 08/01/2018

The rooms are a bit small, but you are in the heart of New York, steps away from the subway and the Empire State Building. The breakfast line can be a bit slow, but that's because breakfast is pretty good.

"Best Western Premier Herald Square"

5
philipp799, Kamloops, Canada 05/01/2018

Great location - close to Macy's, Madison Square Garden, and Broadway Theatres. very helpful and friendly staff Very comfortable beds!! Use of a free computer on the lower level. Very enjoyable breakfast served in the morning.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad you enjoyed your stay with us! We are very happy to provide excellent service to our guests. Our location is a favorite amongst our guests, and I am glad you were able to take advantage of it. Our hotel is all about making sure your stay is the best stay imaginable which is why we will always provide a complimentary breakfast. Next time you are in the area we hope to see you again! Mustafah Syed General Manager

"Good stay"

4
User 05/01/2018

My wife and I stayed here from the 27th till the 3rd. Our room (905) was ok but a bit small we struggled to fit 2 suitcases in. Breakfast was good the staff there were very nice and very helpful trying to find everyone a table without having to wait too long. Staff at front desk were very welcoming each time we passed through the lobby. We were happy with how close it was to everything and a nice walk to Times Square. Will stay here again if we are ever in NYC

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am glad you were able to enjoy our hotel over the New Year! There's no place like New York City over the holidays! We are so glad you enjoyed our complimentary breakfast. Due to the space constraints in the Big Apple the room size is a tad more condensed, but we have designed everything with your comfort in mind to give you the best experience possible. Our staff works hard to make sure your stay is enjoyable and we all look forward to the next time you are in the city! Mustafah Syed General Manager

"Great stay for the money paid"

4
Aiselek U, Astana, Kazakhstan 02/01/2018

The location is perfect. It's in the heart of Manhattan. All the main sightseeing places are within 5-10 minutes, no need to take a metro or a cab. The room is small, but who cares given you come back late at night just to sleep. It's perfect for a short trip. Breakfast was good too, with some waiting time as in the morning is pretty crowded. The Penn Station is about 10 minute walk.The staff is nice and friendly. I will definitely recommend this place for a sole travelers and for short trips.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. I am glad you were able to fully enjoy our location. Our hotel serves as a perfect home base for the busy traveler. I am glad you like our complimentary breakfast. We are very busy this time of year, but you hopefully did not have to wait too long. We appreciate the recommendation and hope to see you again soon! Mustafah Syed General Manager

"Great location and quality"

5
Shoe09, Portland, Oregon 02/01/2018

Spacious rooms, comfortable beds, ample and high quality breakfast, cheerful staff and a fabulous location will bring us back to this Best Western. Our rooms were quiet and surprisingly large for a Manhattan hotel; the towels were soft and the staff could not have been more gracious.

Mustafah S, Front Office Manager at Best Western Premier Herald Square, responded to this review
We are so delighted that you had such an enjoyable stay at our property here in New York City! We appreciate your high-praise of our various amenities and customer service. Our goal each day is to ensure that are guests have a relaxing and memorable stay at our hotel. With views of the Empire State Building and easy access to various locations around Manhattan, you are destined to have a remarkable trip in NYC with us. Our team hopes your New Year is bright, cheerful and full of plans to come back and see us soon! Mustafah Syed General Manager

"Exceptional"

5
Mcool75, Cardiff, United Kingdom 01/01/2018

Four of us stayed at this hotel between 7th-12th December. Booked this hotel as the reviews were great. I even asked in advance if it was possible to have a room with a view and to our amazement we were given a room with a view of the Empire State Building. It took my breath away, there are not enough words that can express my gratitude to the staff of Best Western for this. The hotel is in a fantastic location with plenty of shopping, bars, restaurants and the subway close by. The staff here are amazing and work extremely hard and always with a pleasant smile and greeting. Breakfast was included which was a great start to each morning. We had hash browns one morning which were amazing. Again, the breakfast staff were helpful and polite. Free wifi and business centre was also great to have. I have always wanted to go to New York at Christmas and The Best Western Premiere Herald Square made the trip that extra special.

"HOLIDAY FAMILY TRIP"

5
Viola T, Annandale, United States 29/12/2017

Great family vacation. Stayed at the BW Premier during June with other family members...we LOVED IT! Great location and the staff are very caring and friendly. During both stays our rooms were ready when we returned from sight seeing! I make it a point to recommend this hotel to family and friends.

"Nice Hotel"

5
D1203YLdonaldk, Cortlandt Manor, New York 28/12/2017

Very nice Hotel, close to everything. The staff was very friendly and helpful.The room was clean although a litte small. The breakfast had a nice array of food and was tasty, the room was really small but the staff made sure we were seated as quick as possible.

"Best Western Premier Herald Square, NYC (GREAT TRIP)"

5
bigwolf8, Santa Clarita, California 28/12/2017

Shukla, our waitress for breakfast, was amazing. Always cheery and helpful in the morning. She was very pleasant. Also, the soda/water machine was not working properly and while it was being fixed, the manager asked an employee to get me a couple of bottles of water for free. Very much appreciated. Good customer service.

"Comfortable hotel, great location"

5
Ted W, Atlanta, Georgia 25/12/2017

We stayed five nights, with hot breakfast every morning. Walked to shopping, shows, and concerts. Courteous, helpful staff with one exception, but we made do. Overall we would definitely stay there again

"Clean, comfortable, and convenient"

5
Randall A, brunswick, United States 23/12/2017

we highly recommmend the Best Western Herald Square hotel for its quality and value for money, in a location convenient to all midtown sights and to both Grand Central and Penn Station. The hotel is quite new and very nicely appointed.

"Freindly and welcoming "

5
sunhead, milwaukee 22/12/2017

We only stayed for a night during a whirlwind visit of the NY Christmas sites, but the staff of this hotel became one of the highlights of the trip. They welcomed us from the moment we stepped in to ask if we could store our luggage since we were way early for check-in. The room was very clean and close to a lot of sites, but far enough away to avoid some of the noise and crowds. The bar has a great happy hour. When we stopped in it was a bit crowded but when the bartender saw us looking for a seat he quickly greeted us, asked some other customers to make room for us at the bar and made sure he took our order immediately wanting us to enjoy the visit. Breakfast was well stocked and cared for. Any question we had the front desk staff was more then happy to offer directions or recommendations. NY is spectacular at Christmas this hotel and staff worked hard to make it even more so.

"Clean, friendly"

5
Greg P, Rochester 21/12/2017

I've stayed at this hotel in the past for business trips. Hotel and room are clean. Staff is helpful and friendly. Location is great for my business appointments in the area. Easy parking just down the street. Would definitely stay here again.

"Great Location"

4
ReggaeSoul, seattle 20/12/2017

This location can't be beat, especially if you are doing anything in mid-Manhattan or wanting to be in that area. It is walking distance to pretty much every site in mid-Manhattan and nearby. There are also some great little pubs and restaurants nearby if you aren't wanting to go that far or need to grab something real quick (shake shack). This hotel leaves water and tea out for guests, is clean and also serves breakfast. There is a small workout room as well. The rooms are very small, so be prepared. However, they are comfortable and updated. Some of them even have views of the empire state building. The only downside of this hotel was sometimes the front desk staff. They weren't the friendliest staff to work a front desk and it really depended on who was on shift. But, that is New York for you. If you are facing street side, it can be a little loud at night.

"Dinner & Show"

4
Lucyloose, Springfield 18/12/2017

Sister got ahead of me. Lady who took her in did not offer temp WiFi in the beginning so she can access reset I emailed to her. Lady did not ask to call me. Bob/Robby (not sure name) was excellent with me when I arrived past 12 midnight! Thanks you.

"Reasonably Priced Great Location BW But Not Worthy Of "Premier""

4
Imran A, East Patchogue, New York 17/12/2017

I have found Best Western hotels to be a reasonable compromise between affordability and quality. I found this to be reasonably priced (at the rate I paid for one night, including WiFi and free breakfast). But having stayed at a Berlin BW Premier I have to say this is not worthy of the Premier tag. Very courteous front desk and wait staff at breakfast. Hotel bed was clean and comfortable as was the bath. The pillows were a little too fat for my comfort but not lumpy. I would stay here again. IMRAN

"In the hart of Manhattan"

5
User 17/12/2017

A very good hotel with good service near Empire State Building and Rockefeller center and much more, from here you can walk to the places you have to see. Good breakfast and 24 hours selvservice with good Coffey, and you can say hallo to Ryan how runs it. Thank you Ryan for your good Coffey and to all of you on the Hotel for splendid service. I wish you a Merry Christmas. With Best Regards, Rannveig and Hans from Norway

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so glad you enjoyed your stay with us at our property! Our location is always a highlight for our guests. It makes it very easy to experience the vast opportunities the city has to offer. I am so glad you enjoyed our complimentary breakfast. Our staff is committed to making sure you have the most enjoyable day possible. I am glad you were so pleased with Ryan. Merry Christmas and we hope to see you again soon! Mustafah Syed General Manager

"Great Hotel in a very convenient location."

5
User 13/12/2017

A group of 4 of us stayed in early December. The location is great , far enough from the maddening seasonal crowds of Times Square and Rockefeller Plaza, but within convenient walking distance of most of the things that you would want to see in Manhattan. Hotel service was exceptional, rooms were surprisingly large by NYC standards, Breakfast was really good and an added bonus was the small Bar area with great Happy hour prices. Only complaint would be the street noises that can be heard all night long if your room faces 36th St., but ear plugs quickly fixed that. Would definitely stay in this hotel again

"Oasis in the big city"

4
jakemanNovato, novato 12/12/2017

We chose Best Western for our first visit to New York City. The location at w 36 the st was perfect for our 4 day visit. It was walking distance to most of our chosen sites and close to the metro for any more distant sites. Included breakfast was very important to us. It was a great value. The room was clean, the bed comfortable and the small cocktail longer had Stephen, a great, personable bartender who made great drinks and was an ambassador for his city and his employer. Would definitely stay here again.

"Just a few steps from Herald Square"

5
Emnmnm2, Viriginia,usa 12/12/2017

Always stay here when in NYC. Very convenient to train/bus stop. View of Empire State Building(rooms ending in4-6). Staff lovely. Good happy hour. Rooms are clean, simply decorated,updated and have very comfortable beds.

"Great Location"

5
Dorothy H, Atlantic Beach 12/12/2017

We spent a long weekend here in early December and were completely satisfied with our experience.The hotel is within easy walking distance of many landmarks, restaurants, theaters, and parks, Public transportation, including Grand Central Terminal and Penn Station, is also easily accessible. Our room was clean and comfortable, and even afforded a view of the top of the Empire State Building. We most appreciated the staff! Every staff member was friendly, courteous and helpful, but we particularly appreciated the help we received from Sade at the front desk. We will definitely stay here again.

"Great location, nice stay."

5
Larry O, Washington 12/12/2017

Four days in NYC, BW Herald Square was a great place to stay. Centrally located for subway access. Near plenty of shops and restaurants. Easy walking distance to sights. Rooms on the small side but no complaints there. Very friendly and helpful staff, including Sharif. Breakfast was fine each morning, different hot dishes each day. All in all, nice enough that we'll definitely consider staying here on our next NYC trip.

"No Complaints Here!"

5
mzzkimi, Selma, California 07/12/2017

I have absolutely nothing but good things to say about our stay here. It was clean, perfect location and the staff went above and beyond to make our stay a pleasant one. We will stay here every time we visit New York.

"Average"

3
kaylag111, Bellingham, United States 06/12/2017

Great central location for Midtown, with easy walking to all of the Midtown attractions. For the cost, I expected a nicer hotel, but maybe that is just what you deal with in NYC! Our room was cramped but was bigger than I expected. The small breakfast area is far too tight to accommodate the amount of people. After 2 mornings (out of 5), we avoided it altogether. Our room felt dingy and stuffy. The front desk staff were all very nice. If this is a premier location, I would hate to see what the other hotels are like!

"Small, friendly and well located"

5
Juantezak, Delray Beach, Florida 04/12/2017

We stayed at this hotel for three nights; It's an affordable hotel for NYC standards; rooms are not too small, everything looks new and very clean. Our room was in the 17Th floor, had a nice view, but was bit noisy because the elevator system was just on top. Staff is very attentive. Overall was a very good experience. Will be back.

"Exceptional. 'Great stay at friendly hotel'."

5
AB07Preston, Preston, United Kingdom 03/12/2017

Great staff very helpful. Quick check in, deposit required either on card or $100 cash. Comfortable beds & pillows. Lots of variety with at the hot/cold breakfast. Housekeeping was very good replaced towels/toiletries/tea/coffee daily. Small fitness centre. Free Tea/Coffee/Water in reception area also included free Wi-Fi. Plus computer & printer also available. The bar is nice with a patio area out back, drinks at reasonable prices. Also had seating at front of hotel ideal for smokers. Good location being in midtown/Empire State area. Close to Macys, Time Square, Empire State Close to subway station, very easy to get around close to shops & places to eat. Would recommend for all types of travellers

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your extensive review of our hotel. We are so glad that you had a 5-star experience. Our staff is committed to fulfilling our guests' needs. I am so glad you found that to be true. We are so glad that you enjoyed the complimentary breakfast. Our hotel has been designed to meet all of your needs from small toiletries for an overall comfortable stay. One of my favorite things about our hotel is our central location, and I am so happy that you were able to enjoy this during your stay with us. Next time you are in the city we hope you choose our hotel as your home away from home! Mustafah Syed General Manager

"Parade Visit"

5
Larry D, Miller Place, United States 01/12/2017

This was one of the friendliest hotels that I have ever stayed at. Our room had a beautiful of the Empire State Building. The hotel was extremely clean, staff courteous and breakfast was amazing. Could not beat the location, centrally located and very easy to get around the city. Thank you for a great visit!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing Best Western! We are so glad that you found our staff friendly and helpful. It is our priority to always provide our guest with the best possible experience during their stay. The complimentary breakfast is always a hit amongst our guests. Location can enhance your stay and at our hotel, it is a crowning jewel. We hope you enjoyed the parade and we hope to see you again soon! Mustafah Syed General Manager

"Very convenient hotel. You can walk to all sights and shopping. is N York!!"

4
annelE169TK, New York 30/11/2017

pillows very poor quality. Double bed very small. Nice bathroom. Steve bar man wonderful service. No bar service at weekend. Hotel good value . Stayed here last week November. Near Macy's and plenty restaurants in area. Good breakfast with good staff.

"Great location and staff"

5
kristen4430, Rochester, New York 27/11/2017

I stayed here for 2 nights and was very impressed by the kindness of the staff (Sade, in particular). The location is wonderful- close to transportation and a lot of places to eat nearby. I had a view of the Empire State Building from my room, which was a nice surprise. The bed was comfortable and the room overall was small, but what I expect in NYC. Breakfast was simple, both hot and cold foods, and the nice thing is that it begins at 6:30 am for those needing to be up and about early. I would definitely stay here again. My only complaint is that I called the front desk for a wake-up call the night before I left and the nice gentleman who answered told me he would put in 2 calls a few minutes apart, just in case. I never got either call. Fortunately, I had also set my phone alarm and the wake-up call was a back-up. Still, for those needing to catch early flights, it's good to be aware that you should not depend on the call coming through- always set your phone alarm.

"Great location "

5
JouKb, Porto Alegre, Brazil 27/11/2017

The hotel is very well located, very near to Macy's and Empire State and a few blocks of Times Square. Nice rooms, clean and well equipped. Rooms could be a little bigger, anyway it's ok. The breakfast is good. I recommend!

"Thanksgiving stay"

4
delacrue96, McLean, Virginia 26/11/2017

Our family of four stayed for three nights. The check in was quick when we arrived at 11pm on Wed. The front desk team member was nice enough to bring two grab and go bags to our room for my young boys. When we arrived to our 13th floor room, the room was warm and clean. There were earplugs on the nightstand but we didn't need them. We didn't hear much noise throughout our stay. We loved being able to walk to the train from our hotel.

"Good but needs work to be great"

4
honestfoodcritic1672, Swindon, United Kingdom 24/11/2017

Before going to New York I looked (and booked) at loads of different hotels but I settled on this one based on the reviews and on the whole it didn't disappoint. The staff on reception were really welcoming on arrival and we quickly settled into our room. The room was a decent size, big enough for 2 queen beds with enough room to walk around and came with a desk, chest of drawers and a single wardrobe. The room also has a coffee machine (or hot water boiler) and a bathroom with toilet, sink and huge shower. There was a huge range of toiletries provided including face wipes, body lotion, ear buds and even shoe shine wipes. Be aware that the wardrobe space is largely cosmetic as it houses the safe, iron and ironing board. The bar area is small and there are only a few chairs but the barman Steve is a brilliant guy and looks after you really well. Drinks are reasonably priced and are not watered down and I'm sure in the summer its a really lovely space but one wall is made of glass doors and it was quite chilly overall. One thing to note is that the bar is NOT open on a Saturday so if you want a drink you'll have to go elsewhere. One of the reasons I chose this hotel was for the breakfast, for me this was where the hotel really fell short of expectations. On our first visit it seemed like there was plenty of choice but as the week went on we realised it eas actually quite basic. There was plenty of continental choice but the hot food was weak and although they were advertised, not once in 6 days did we see any waffles and when we asked for them we were told that the hotel couldn't get hold of them. Seriously? You can't get hold of a waffle in New York? Total let down. On the last day we chose to go out and pay for breakfast as that was the only way we were going to get a waffle at all. The staff in the breakfast room were also less than helpful and one in particular gave off a definite air of wanting to be somewhere or anywhere else! If all you want is a quick bite, I'd recommend the brioche loaf but wear a coat - the room is freezing..... Overall I would stay again and I would recommend the hotel but I'm not convinced that it's as good as it could or should be. Final note : check under your bed, ours had a thin layer of mould growing which we didn't notice until the last day.

"Great trip!"

5
User 23/11/2017

My husband and I have just returned from a 4 night stay in the hotel as a 60th birthday treat from him and our children. The room was spotlessly clean and was cleaned every day of our stay. I noticed some comments about the size if the rooms but a( the footprint of the hotel is tiny and b) I didnt travel all the way to New York from the UK to stay in my room: I only needed to sleep in it, which I did extremely well in a huge, comfortable, clean bed. A bonus was the view from the window of The Empire State Building. Breakfasts were tasty and varied every morning and all the staff we encountered were pleasant and helpful. We were able to use hotel facilities to access and print boarding passes for our return home. The location is perfect for exploring the city and the hotel contributed a great deal to a wonderful experience.

"An oasis in a sea of noise & Honking!"

5
burtooon, Scarborough, United Kingdom 22/11/2017

This hotel is great. Great bar with happy hour, breakfast which is different each morning. The room was great and was on floor 17 with full empire view!!! All the staff were lovely and really friendly. It is really good hotel with Time Square only 2 min away. Thanks, Nick & Kerry - England

"Great value; easy access to subways"

4
FrequentTraveller786, Vancouver, Canada 22/11/2017

Best Western Premier Herald Square is a hidden gem - great value, easy walking distance to Penn Station (and trains to Newark), and various subways. Rooms are very clean and comfortable, albeit somewhat small (think typical Parisian hotel rooms but slightly larger). My main problem was with the lights in the room. I am not a fan of the current fashion to put in the dim bulbs, especially in the bathroom. Breakfast is nothing to write home about. If you really want a decent cup of coffee, walk a block to 5th avenue and enjoy Maison Kayser. For very good bagels, look up Best Bagels.

"Great team at this hotel"

5
Rob W, Fayetteville, Arkansas 22/11/2017

My family stayed at this hotel for a 3 day trip to NYC. The property is perfectly located to experience the sights and sounds of Manhattan ( 2 blocks from the ESBO ). One caveat would be the size of the rooms, which were small, but the team at the hotel was amazing and I would say Jay ( front desk supervisor ) might be the most helpful and attentive of them all...Jay helped in many ways including transportation and location recommendations. Also, this hotel has a great breakfast included in the room rate. If we go back to NYC, will definitely stay here thanks to Jay.

"Everything I Ever Want In A Hotel Was Here."

5
mobile_6, United Kingdom 21/11/2017

I had the pleasure of staying @ the Best Western in Herald Square New York for a period of one week.I checked out only just last week,Thursday November 16th and I was sad to leave as I had got to like the hotel and its brilliant staff @ the front reception,but when its time to go home its time to go.On my day of arrival a week earlier I must have looked a sorry sight after such a long journey from Ireland,but within the space of 10 minutes I was in my room.The view I had was NOT the empire state building but of an office block,so close I could see their computer screens!! The room I had was very clean,especially the bathroom,and housekeeping coming in each day kept it that way.The bed sheets were also very clean and no complaints at all.They were whiter than white in other words. The breakfast room was opened each morning @ 6.30am.I never have a cooked breakfast so everything I wanted was here.Just as at home I did not do without my daily bowl of porridge during my stay here + a few slices of toast and tea I was ok for the day.There were also 3 types of cereals to choose from,as well as brown or white bread + yoghurts in the fridge.You selected your own.Cooked breakfast was also available to anyone who wanted one. I can't make any comment about the lounge as I never frequent them,and can't comment about their evening menu as I generally always eat out when I am away from home.However their menu on display @ reception looked fine to me. There is only one small negative point I need to make and that is the tea/coffee making device{I can't recall its proper name now}in my room.I couldn't quite get my head round it after I had checked in,but I finally managed to produce for myself a cup of tea.Due to it being a fiddly little device it was the only cup I had.I think I may be right in saying that people from the UK prefer a kettle.Now there are available on the market small plastic kettles which are only big enough for 1 or 2 cups of tea/coffee. which I think most people would find more useful. Outside the hotel there are plenty of shops,as well as an Irish pub which I called into most days as I was able to have dinner from home.Macy's department store is just around the corner,and Penn station where you can get your NYC transporter bus back to JFK,is only 3 streets away.About a 10 minute walk. I couldn't finish off this review without saying something about my room which some people might think funny,and I suppose it is comical,althought its not supposed to be, and that is that everytime I switched on my TV set it would automatically retune itself to my favorite channel CNN.What better reminder of home could I have than that!!

"Conveniently located to Jacob Javits Convention Center"

5
nerysm2017, Atlanta, United States 16/11/2017

The little hotel that could. Although it has a small footprint, the customer service was 1st class from the front desk, Ryan (bell hop), to the breakfast staff. Everyone always greeted me warmly. The rooms have been updated and the amenities are fantastic. They even offered earplugs for the light sleepers. If there is anything to improve, I say the lighting in the bathroom. It's a bit dingy green, but still doable. Great stay!

"Gnr gig"

4
Kenneth C, Stoke-on-Trent, United Kingdom 13/11/2017

We stay here for two night because we were.going to a gig at madison sq gardens it's close to venue, easy to get to via subway , clean hotel tea n coffee in room there is a bar not sure of opening hours, good breakfast good selection different each day , we had mixed help from front desk one girls attitude was if I must yes I would stay here again overall good little hotel

"Kiwis in the Big Apple"

4
Roopleson, Auckland Central, New Zealand 12/11/2017

This is small hotel with a big heart. We stayed for 4 nights and were very impressed with the hospitality from all the staff and especially the very professional and friendly bar manager. The room was well appointed and the bed was very comfortable. The hotel is in an excellent location in mid Manhattan and we thoroughly enjoyed a short walk to shopping at nearby Macy's apartment store and experiencing Broadway at night. We also stayed at a larger more expensive hotel in Manhattan and the Best Western Premier beat it easily for service, comfort and value for money! We highly recommend this hotel to other travelers. Make sure you take advantage of the wonderful hotel breakfasts each morning.

"Cheerful service and thoughtful amenities help this hotel stand out"

4
Jeff25, Northern Virginia 12/11/2017

My wife and I spent two nights in the BWPHS. Even though we arrived several hours before check-in time, we were checked in right away. The room was small but clean, with a three-drawer bureau and a narrow wardrobe for coats. Space for luggage was limited. The bedside lamps were not bright enough for easy reading; the room had one chair. Breakfast and in-room wifi were free as were the shower cap and earplugs, which we didn't need. Every staff person we encountered was cheerful and helpful. The front desk staff stored our luggage after check-out and mailed letters for us. We left very satisfied with this property.

"Great Location In Central Manhattan"

5
Agnès L, The Netherlands 12/11/2017

Superb location in central Manhattan close to Bryant Park, subway, cafes and major shopping areas. The staff was really friendly and professional. Our room was not very big but quite a reasonable size for two adults, modern, clean and comfortable. I was very pleased with the bathroom and especially with the reasonable lighting. Surprisingly, for the first time in my life, I see a hotel offering make-up remover; what a treat since I didn't have any with me on my first night. Breakfast was a buffet with a good choice between savoury and sweet. At times, it could get super busy with a long queue later in the morning so I would recommend getting there very early on to grab a table. On the whole, we had a very pleasant stay for 3 nights at the Premier Herald Square.

"Nice, good place, but lacks extra service."

3
User 09/11/2017

Nice place, rooms are nice and very well kept and clean. Especially the cleaning ladies and breakfastservice is very nice! Good breakfast with quite some choice, everyday some kind of egg and sweets. But for this amount of money I would love to have some extra (small) services. Like the availability of umbrellas for guests, or someone who helps you getting a cab. Not exactly what i expected from a “premier” hotel.

"Fantastic Stay at the BWPHS!"

5
FourWhitneysOneWorld, San Diego, California 09/11/2017

Fabulous location with the most fantastic view of the Empire State Building. The front desk agents went above and beyond to make out stay great. Their big smiles and happy demeanor was refreshing when you come in from walking all day in NYC where people are in a rush and not too happy. I highly recommend this hotel. The rooms are very comfortable, impeccable and functional. Well done BWPHS!

"Very good value, top position."

5
Ringo M, Gold Coast, Australia 08/11/2017

Excellent location in mid town Manhattan. Close to public transport - subway is nearby. Staff are excellent - very friendly and helpful. Like most hotels in NYC the rooms are small but they are clean and tidy and are well maintained. The hotel is non smoking which is a plus. The bar downstairs is great - the bar manager Stephen is a wonderful host and very helpful about what's what locally. Close to good bars and grills as well.

"Fabulous hotel"

5
Kazza59, Melbourne 08/11/2017

This is a great NYC hotel. The staff are professional, friendly and helpful. The rooms are clean and bright. Air conditioner is a little noisy and the pillows are not the best but everything else was outstanding. Free breakfast was a nice bonus. Within walking distance to many attractions and Herald square subway is just around the corner. Would definitely recommend this hotel.

"NY Trip"

5
Y9636MDericp, United States 08/11/2017

Hotel exceeded expectations. Centrally located to everything we wanted to see while in NY. Hotel was clean and we found the room was plenty spacious for 2. The staff was super friendly and there was a nice happy hour in the lounge area.

"Good location, friendly staff"

3
linda m, Succasunna, New Jersey 02/11/2017

This hotel is in a row with other "chain" hotels. The exterior of the BEST WESTERN should be updated as the others look more inviting. The lobby is very small but there was ALWAYS coffee and tea in the lobby. That's a nice touch!

"Superb location"

4
ps090, Bengaluru, India 31/10/2017

This hotel has the best location. Times Square; Empire State Building; 5th Avenue; Macy's, Central Park are all within walking distance. It is close to Penn station and the Bus station. We had booked the room with 2 double beds and it was very comfortable for the 3 of us ( couple& teenage kid). The staff is friendly and helpful. Breakfast is good- tasty and filing. Overall the experience was satisfying and is recommended.

"Fantastic service and location"

5
Roseann G, phoenix, United States 31/10/2017

A wonderful location and great service. Their recommendations for places to eat, visit and car service were excellent. The view of the Empire State Building was an absolute plus. During check in we were given a lower level room, upon our request we were given a room close to the top level. We recommend this hotel to anyone who plans a trip to New York City and surrounding cities.

"Convenient location, excellent value!"

5
924trish, Fort Worth, Texas 29/10/2017

Spent 2 nights at this hotel with my son and daughter-in-law. Although the room was small (as expected in NYC) it was quite comfortable for three adults, very clean and with all the amenities we could want. When I requested an extra blanket, it was brought to our room immediately. We were able to leave our bags at the hotel after check-out and retrieve after another day of sightseeing! Location is excellent, walking distance to Penn Station, Macy's, Empire State Bldg., subway stations, eateries! Breakfast choices were plentiful, although some of the hot choices seemed to be pre-packaged. A waffle maker would be a nice addition! Overall, a great choice and I would definitely stay here again!

"Comfortable beds, central location"

5
Mark I, Stockholm, Sweden 27/10/2017

We enjoyed our premium room that we were offered as Best Western Reward Diamond members, it is bigger allthough not huge. All rooms in NYC are on the smaller side. Very good breakfast and excellent location! Would come back!

"Great staff, nice room, convenient location."

5
Stephen K, Fort Worth, Texas 25/10/2017

10/8/17 through 10/14/17. I arrived a little early but was allowed to check in right away. Standard Queen room was about the size I've come to expect from NYC hotels, certainly not large but it didn't feel cramped at all. All the necessities were provided including a small safe. The only addition that would have been appreciated was a mini-fridge but, in my experience, those are rare. I got along just fine for my six night stay but I would say a couple or even just a single lady might find the drawer and closet space lacking. One small bedside "Bible" drawer and a skinny closet was all there was. The bathroom probably wouldn't satisfy a woman's counter space requirements either but again, it was fine for me. I love this location on 36th street. Stayed next door during Columbus Day week last year as well. The Herald Square subway station is very close and Penn Station is easily reachable as well. It's safely away from the chaos of Times Square and there's plenty of food options nearby. The staff was amazing. From the front desk to housekeeping to the breakfast room employees, I've never experienced a friendlier or more efficient group, at any hotel. I was initially a little disappointed with the view from my 12th floor room overlooking an alley until I glanced up. (see attached photo) Can't wait to return to New York and I wouldn't hesitate to stay at BWHS again. Terrific experience from start to finish.

"A Great Location!"

5
Linda M, Victoria, United States 25/10/2017

This hotel is within a few minutes' walk to all the mid-town attractions, including Grand Central Terminal, which can get you everywhere else. Very comfortable bed, ultra-clean room, tasty breakfast -- how can you lose?

"Fantastic location, great base for NYC visit. "

5
User 24/10/2017

We spent 4 nights in the best western premier Herald square for our 1st visit to New York. We are a family of two adults and a 12 year old kid. 1st impressions of the hotel were good. Check in was easy and our room was nice. The room wasn't massive but totally fine for our needs, lovely bathroom and very comfy beds. It is a smaller hotel but I think that is a good thing. We never waited on lifts and all the staff were very friendly. Breakfast was included and was very good. A great range of hot and cold food. Very attentive staff who constantly replenished food and cleared tables. On our last night we visited the hotel bar..... wished we had visited before. Lovely outdoor space, very friendly bar staff and very nice range of beers with a very good value happy hour. This hotel doesn't outwardly seem super fancy but it suited all our needs and really grew on us. It had a fantastic location for exploring New York. Only 5 minutes from the subway and loads of nice restaurants nearby. There is so many hotels in New York but I would definitely be happy to return to this hotel.

"Good hotel and location for the price"

3
Marilyn M, Minnesota 23/10/2017

This hotel is behind the Empire State Building. We could see it out our window. The rooms are small and the beds appear to be full not queen, in a 2 bed room. The breakfast is good, but not easy to find a table. We could walk to Times Square. Very close to Subway. Easily take Uber or Lyft.

"Excellent"

5
johnboyPeterborough, Peterborough 23/10/2017

This BW is in a fantastic location. No more than 5 minutes walk to the Empire State Building and less than that to the nearest subway. Macy's is just around the corner. From start to finish the staff, of which there were many, were friendly and helpful. Our room was very comfortable with a quality large bed, safe, good tv, and plenty of storage space. The bathroom was very good with a superb shower It has a small fitness centre although I didn't actually use it Breakfast was really good with an extensive choice of very nice food and drinks and coffee was constantly available at reception All the staff deserve big credit for their attitude to customer service. We would certainly go back

"Good location, small room"

4
Pakmul, Thousand Oaks, California 18/10/2017

The hotel is located in a very good location, close to shopping and restaurants. However, the room we got was very small with 2 double beds. There is no space to put the luggage on the floor. The room is clean and although the hotel is located on a busy street and we got a room facing the street on 10th floor, there was no street noise.

"Best Hotel Bar in town!"

5
User 17/10/2017

From the moment you walk into this hotel, you are enamored by the meticulous detail for cleanliness and hospitality!! The lobby looked great as the staff took time to set up a spooky Halloween display which was fun for the upcoming holiday!! The bar manager Stephen was especially attentive, he managed to provide service with speed and with a smile!! Not to mention the house-made Sangria - delicious!!! This is definitely the bar you want to be in for happy hour, if you are looking for a cozy and quaint place with terrific service and a clean bathroom! They even offer you toiletries! Now that is what I call top notch service.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Hospitality is very important to our team and we are pleased to hear you enjoyed your stay! We are so glad you liked our Halloween display. In addition to hospitality we are delighted to hear you found time to enjoy our bar. Thank you for sharing your five-star review with us. We hope you are able to come back soon! Mustafah Syed General Manager

"Great location & staff"

4
Rob9711, Philadelphia, Pennsylvania 17/10/2017

Excellent location—Times Square and theater district Hotel staff extremely friendly and helpful Rooms were nice, modern and clean Nice options to eat near the hotel, even if you want to grab something quick Would certainly stay again

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing our hotel while you stayed in New York. It is our team's goal to provide you with a comfortable stay and wonderful service, and it sounds like you had a very enjoyable stay. Also, we are happy you were able to enjoy our central location and all the perks that comes with the location. We look forward to seeing you again! Mustafah Syed General Manager

"The very best Best Western..."

5
a1n1a1t1, tzurit 17/10/2017

Very very clean, excellent location, the room was big for NYC,great helpful staff, great breakfast, enjoyed it very much (and i am not easy with hotels....) I will defiantly use this hotel on my next visit to NYC!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your five-star experience with us! We are delighted to hear you had a wonderful stay. Hospitality is very important to us and we are glad the staff was helpful with everything you needed. Our team strives to provide a filling breakfast to start you on your day in NYC. We look forward to seeing you on your next visit to the Big Apple. Mustafah Syed General Manager

"Ideal Place to stay in NYC"

5
johncN9560GZ, Owensboro, United States 16/10/2017

From calling for reservations, to checking out, we were very pleased with the friendliness of staff, close proximity to NYC attractions, complimentary breakfast was wonderful. Rooms were clean and comfortable and average size for a room in the city. Price was reasonable. Valet parking worked well for us.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
NYC has many attractions and our team is delighted you chose Herald Square as your home base during your stay. Our complimentary breakfast exists to help you and we are pleased to hear it was wonderful. In addition, we are happy to know that your stay was clean, comfortable, and ideal for your needs. Next time you are in NYC we hope to see you! Mustafah Syed General Manager

"Good but can be better!"

3
xlixx004, Washington, DC 12/10/2017

Overall a decent hotel if you want to be based in midtown. Rooms are typical NYC room sizes, meaning small but who spends any time in their room in NYC? There were some issues that I didn't mind as much because I was on a work trip, but I think if I had paid for the room myself, I likely would've minded about a few of the cons below. First the pros: • Decent breakfast selection of hot and cold items, and a staff that kept the food and beverages replenished; • Lobby has 24-hour iced water and hot water for tea, a nice welcome after a long day of being out and just needing a quick drink upon returning to the hotel; • Comfortable bed; • Fairly good sized bathroom with a nice shower with good water pressure; and • Lots of HBO channels available. Now the cons: • Rooms are not cleaned sufficiently – when I walked into the room after checking in, I noticed stuff on the carpet that clearly had not been vacuumed, and housing keeping did not vacuum during my stay as the trash remained on the carpet; • Four pillows were provided and all four were pretty bad – I'm not picky about my pillows much, but these pillows did not keep their shape and were weirdly lumpy, so when laid on them, they would instantly deflate from under your head; and • The gym is tiny with one elliptical, one treadmill, one recumbent bike, one bench that is bolted to the floor, dumbbells, and a weight machine. Although it would have been nice had the gym been bigger, the size of the gym is not why I marked it as a con. The con came from the treadmill. I used the treadmill one morning for a warmup, and even just walking on it, my feet were slipping when I increased the speed. It was noticeable enough that I didn't feel comfortable jogging or running for fear that I might really slip and break my face. It's not a brand of treadmill I've seen before, Hotel Fitness brand or something to that effect, and it was a Green Series. I wondered if being “green” made the treadmill belt more slippery than regular treadmills.

"Good location..."

3
User 12/10/2017

Situated in not too bad a location. Room was small and cramped, not much room to place your suitcases or personal items on the bathroom counters. If your just one person and on business it would be ok.

"Amazing visit"

5
User 11/10/2017

The staff was very helpful and friendly. Breakfast was good and filling to start our day. Rooms was clean, beds comfortable. Very quite and relaxing hotel. Will definitely recommend this hotel to all my friends!

"Good find"

5
uticatravelnut, New Hartford, NY 08/10/2017

Stayed weekend in hotel, king bed room. Small hotel run by bestwestern but has modern boutique feel. Rooms are very small (must step back for roommate to move) but very clean, modern with good amenities. Hotel has exercise room and a computer station they call a business center. Breakfast included: hot and cold options, with coffee/water station in lobby all day and night. Great location, few blocks from train station, up a side St from Broadway so not as crowded or loud. Good if u r going to something at MSG. Close to empire state building, Macy's, Lord and taylor. No problem with Elevator as they have 2. Overall, very good stay and plan to stay again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our hotel is decorated to provide our guests with an authentic New York City experience! In addition to our décor, we are very pleased to hear that you found the hotel to be clean and in a great location. Our property is in the prime location for all sight-seeing adventures and shopping excursions. We know that our guests typically have a busy schedule when they stay with us, so we try and provide our guests with a delicious breakfast before they start their exciting day in the city. Thank you for sharing your 5-star experience with us and we look forward to seeing you again! Mustafah Syed General Manager

"Excellent location, friendly staff"

3
Ben42_0, Thun, Switzerland 08/10/2017

The location of the hotel is very convenient. The breakfast room is way too small for the number of guests. The room was quite small for a party of four but clean at a reasonable price for the location. The staff was very friendly.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your recent experience at our hotel. We appreciate your feedback and will take it into consideration, as we are always looking for ways to improve our property. Please keep in mind that we have a lovely outdoor patio for our guests to enjoy their breakfast, in addition to our dining room. Our team is happy to know that you found us to be friendly and we hope your overall stay with us was an enjoyable experience. Safe travels! Mustafah Syed General Manager

"Excellent Location"

5
752sandaj, Las Vegas, United States 04/10/2017

First time in NY, could not ask for better location, close to the subway, Empire State Building not far from Museums. The room was excellent, clean, comfy, great décor and best of all great rates.Their breakfast had a nice variety of choices and it was convenient. The staff was attentive and friendly.

"September 2017 in New York"

5
valerie12092015, Vilamoura, Portugal 03/10/2017

Fantastic location, very central hotel perfect for 1st time holiday in NY. Good bedding and breakfast. Small waredrobes. Quiet road. Good views onto the city and at less than 10 minutes walking from Time Square, 1 minute from Broadway road, between Empire State Building and Rockfeller centre.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Welcome to New York City! We are so glad that we could help you experience our great city for the first time. Our property is located in the heart of the city, so it is easy to maneuver around to all of the best attractions like the Empire State Building and Rockefeller Center. We hope that you had an enjoyable time while visiting and had a chance to check out some of the various on-property amenities we offer at our hotel. Next time you are in NYC, we hope you will choose our property to be your home away from home again! Mustafah Syed General Manager

"Best Hotel for the Price-Believe me, I checked on rates for days before our trip."

4
Regina H, Albuquerque, United States 01/10/2017

Good value. Great location. Employees friendly and helpful. Hotel very clean and we loved the little intimate bar in the back of the hotel. Breakfast was o.k. We ate there cause we wanted to spend more money on lunch and dinner in NYC. We will stay there again and again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
The bar located at our hotel is a hidden gem to say the least! We are glad that you enjoyed it as much as we do. With an outdoor seating area, you will get a more intimate setting while enjoying a relaxing cocktail after a long day of sight-seeing or attending a business conference. We appreciate you taking the time to share your recent experience with us and we are delighted to hear that you plan on coming back to visit us. Our team looks forward to seeing you again soon! Mustafah Syed General Manager

"Good location, Quite, and in general OK"

3
hocunecu, Toronto 30/09/2017

The hotel has a great location, only minutes away from all the main attractions and very easy to get to everywhere - path, subway, walk. Room rate included breakfast and free WI-FI which was a bonus feature. However, the rooms are really tiny and the double room bed is very short, so if you are a tall person you will find your feet sticking out. Also, there is not a lot of space around the room so if you are a traveler with a two or three large suitcases, be warned, you may not have a lot of space to turn around. I was here with a friend and it was fine, but staying in two double bed room with more then two people sharing may be tricky.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We apologize that you found our rooms to be small and appreciate your feedback. Although the room size wasn't as large as you hoped, we are glad to hear that you enjoyed a couple of our amenities like our complimentary breakfast and free wi-fi. Our team hopes that you found the rest of your stay to be a relaxing experience. We always want our guests to have a great trip when they stay at our property and hope that you will consider staying with us again in the future. Mustafah Syed General Manager

"Great Value in the Heart of the City"

5
RescueScott, Rescue, California 30/09/2017

We only stayed for one night in late September. On the down side, the lounge\\restaurant was closed - but we had other plans anyways. The staff was very friendly and helpful. We had to store our luggage early in the morning before check-in and they were very accommodating. The room was clean and good quality. We had a very nice stay.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team understands that sometimes you arrive early and need a place to store your luggage so that you can go sight-seeing. We are glad that we were able to help you out! At our property, we always want our guests to feel comfortable and have an enjoyable experience while visiting. It is great to hear that you found our staff friendly and helpful. In addition to our customer service, we hope that you enjoyed some of the various amenities we offer at our property. Next time you are in the city, we hope you will choose to stay with us again (and hopefully for longer than one night)! Mustafah Syed General Manager

"Perfect location"

4
lasset209, Malmo, Sweden 28/09/2017

Perfect location for good shopping and nice restaurants. Good service and helpful staff. The rooms is not very bil, but have a cityview. Breakfast was included and has a good mix of hot and cold food.

"Nice location. Quiet."

4
rva1945, Buenos Aires, Argentina 28/09/2017

The hotel is located at 36th St. and 5th Ave, a few yards from Empire State Building. It was quiet at 14th floor, not sure how it was at lower floors, but at night the old air conditioner equipment from other buildings could be heard from the height, so I guess the hotel is noisy below a given height.

"Always happy staying here"

5
constanceb17, Tampa, United States 28/09/2017

Love this hotel! Always clean and beautiful rooms and breakfast is very good with a nice selection of food. Friendly staff and centrally located. Never disappointed. Will continue to stay there when going to NYC.

"Stopped by for happy hour"

5
dorsa232, North Houston, Texas 25/09/2017

I was casually walking and noticed this little hidden gem had a bunch of signs outside for happy hour. So we walked on in and took a seat at the bar. Our glass of wine quickly turned to a bottle and then followed by a round of shots courtesy of our AMAZING bartender Stephen. He truly is a kind man and has lots of great advice about the city. Ended up having a great time hanging with him and other folks at the bar. Definitely recommend this hotel whether you want to stop by for a drink or stay for a trip. The location is great too!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our bar is definitely a hidden gem, especially with Stephen behind the counter! We are pleased to hear that we were able to make your happy hour so enjoyable that you stuck around longer than anticipated. We are situated in a prime location to provide a secluded and relaxing break from the bustle of New York City. We appreciate you taking the time to share your recent experience at our bar with us and we look forward to seeing you next happy hour! Mustafah Syed General Manager

"A great base for a Manhattan holiday"

5
Chris58L, Ross-on-Wye, England 25/09/2017

Conveniently situated mid town. Reasonably sized rooms with good facilities that all worked. Excellent shower. We were on the third floor at the front but the street noise was not excessive. Really good breakfast with changing options each day. We never had to wait for a table. Staff were quick to clear tables for the next guests and kept the food topped up. The free wifi worked well throughout the hotel, even in the elevator. A very comfortable hotel with friendly staff - obviously a well run establishment which we have already recommended to other people.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
At our hotel, we have complimentary amenities that help make your stay even that much better. From complimentary breakfast to free wi-fi, we want our guests to feel right at home when they are visiting. Our team works hard to help our guests move in and out of the breakfast area every morning and we focus on providing various breakfast options every morning. We appreciate you taking the time to share your positive experience with us and recommending our property to other people. Whenever you are back in the city, we hope that you will choose to stay with us again! Mustafah Syed General Manager

"Except for the price it would have been a 5!!"

4
daisypat1, Virginia 21/09/2017

This is a small hotel several blocks from Penn Station. It's so small, you nearly miss it as you walk by. The room was tiny, but all we needed. We had a beautiful bathroom with plenty of hot water and all amenities (could use a bit more water pressure), 2 double beds, television, closet, safe, coffee maker and outside our window, the Empire State Building (we were on the 17th floor)!! It has a patio in front and one out back with a bar. We never had a chance to visit the bar/patios, but they all looked nice. There is a small gym (we had our own exercise routine walking NYC), and a large breakfast room with great staff. The selection was good and the food was decent. I heard one guest ask for something not on the table and a staff member asked how long she was staying. The staff member said she would get the requested item for the guest. Pretty good service if you ask me! Depending on the price, will definitely consider for next trip. Unfortunately, for us, we went when the UN was meeting so all hotel prices were up. It was all new and shiny and beautiful and the staff were all very, very nice. This is my 3rd stay in a BW in the past 12 months and I have to say, I've been very surprised and pleased by all my stays. I will definitely check out BW first for my next trip wherever it might be.

"Great place with great value"

5
Marcel P, Ottawa, Canada 20/09/2017

Definitely was pleasantly surprise with this hotel. Well situated, clean, great breakfast included, nice bar in the back with a small patio and great service and staff. Front staff were extremely knowledgeable and helpful for providing information on getting to locations.

"Outstanding in every way!!"

5
williambM783EC, Cheshire, Connecticut 19/09/2017

Highly recommend this hotel! Staff was friendly and helpful, going out of their way to make everything about our stay as enjoyable as possible. Room was clean, comfortable and had many amenities. Location was awesome! I'd stay there again in a heartbeat!

"Very impressed with this hotel"

5
Y7174PFmaureenc, Coral Springs, United States 19/09/2017

We were so impressed with the staff at this hotel, in particular, Joshua at the front desk, the maintenance man and the man cleaning our rooms on September 3rd, 2017. My sister lost a very important ring getting ready to leave the hotel, the maintenance man took her back to the room to check, it was being cleaned the two gentleman and my sister checked everywhere but couldn't find it. The maintenance man went through the garbage cans in the ladies rooms off the lobby and Joshua was coordinating all the efforts and assured us that they would continue looking and contact us if they found it. As we were waiting to take off my phone rang and it was Joshua who excitedly told me the man cleaning the room found the ring that had dropped into the towels. He made arrangements to have a family member who had not yet checked out bring the ring home. The staff at this hotel is just amazing, every single person we encountered was friendly, pleasant and engaged with every guest, they couldn't be more helpful with directions and assistance getting a car to the airport. A staff of this caliber reflects back on the management, which in the case of this hotel must be top notch, they all represent Best Western well. My family and I would stay here again without hesitation!

"Excellent Property, Staff/Service, and Location!"

5
Z6832QLkeithm, Providence, Rhode Island 18/09/2017

My wife and I stayed at this Best Western Premier for a weekend getaway to NYC. The property is newer and well maintained, its staff is fantastic and provided great service, and it is ideally located in midtown Manhattan. It also offers a full breakfast buffet each morning, which is very convenient before starting your day in the city. We had a great stay and highly recommend it!

"Personal Experience"

5
Jeff J, Dallas, Texas 13/09/2017

The hotel Staff was very helpful and personable. My room was new and clean. Having the breakfast included was very nice and plenty to eat. The location is very good for many of the sites and close to the subway.

"Great Hotel"

5
O7034IIheathert, Suwanee 13/09/2017

Great location, friendly helpful staff, clean & safe. The hotel was a great location for my trip and surrounded by some nice restaurants. Most importantly, the hotel was clean and safe. I will definitely stay here again.

"Convenient Location"

3
melaniecT2011XH, Kuala Lumpur, Malaysia 13/09/2017

The Room is compact but has all the amenities I need. Clean towels and clean toilet. The walls are thin. You can hear neighbours coming and going. Breakfast spread is good. Overall, its a convenient location for moving around NYC.

"Poor service mostly from reception desk personnel"

2
guylaineb120, Bromont, Canada 12/09/2017

Bad service. The person working the night shift called me at 12:40 am to ask me to come to the reception area to pay for my nights stay. One that should have been done when I registered the night before... the card had only been passed for one night and not 3. The manager was not made aware of the situation even though I asked the night reception person and the morning réception person. When I did discuss the issue with the manager, although he was apologetic, he did not offer any compensation, other than late check out. I would have expected a relate. Linens were stained. Location was great! Breakfast included was nice.

"Poor and very small romm"

1
batyayogev, Yehud, Israel 11/09/2017

Can't stay more then 2 people in the romm. The noise from the street comes into the , room,and if something brakes by night,like the aircondition,no one to fix No one tries to help you . We spent the night without aircondition working,and they couldn't care less. Never coming back

"great place"

5
glovygirl, San Diego, California 08/09/2017

Convenient location,helpful staff, comfortable room We needed to stay an additional night and the front desk was wonderful. Easy walking to Times Square and theatres, as well as the subway stop nearby Room was relatively quiet for the location

"Fiftieth Anniversary Trip"

5
Susan H, Idaho 07/09/2017

We decided to spend our Fiftieth wedding anniversary in New York City. I checked on Best Western.com and found this great property walking distance to Times Square and Broadway, where we had show tickets. The price was very reasonable for New York and having breakfast provided daily was a great bonus. I had called a few day before we were to arrive to request a higher floor if available. At that time, I mentioned to the desk clerk that it was our 50th anniversary. We were so surprised at check in to find that Bebe and Stephen had provided us with a bottle of sparkling wine! How thoughtful!! Every staff member was so friendly and made us feel very welcome. Mustafeh even took time out of his busy day managing this property to help me print our boarding passes. We found our room on the 6th floor to be bright and cheerful with a big picture window that looked out on the street. The street noise was very minimal. We had a super comfortable king bed and large walk in shower. The room was a welcoming haven after a long day spent exploring the city. The subway entrance we used was right around the block which made it super simple to get to the Staten Island Ferry, Battery Park, The Tenement Museum, and Wall Street. It was a 20 minute walk to all 3 of the Broadway shows we saw during our stay. A great location. We would definitely stay here again and would feel very confident recommending this property to friends and family.

"Great location to see everything in New \\York"

5
davidkS1102NB, Edmonton, Canada 07/09/2017

Very handy to subways, Times Square and many of the best restaurants in New York. Amazing service making for a worry free experience. All attractions are very easy to get to from this location. We felt safe and secure during our stay and had a wonderful time.

"Great find in NYC"

5
KleinM11, Washington DC, District of Columbia 05/09/2017

Great hotel in a prime location of NYC! Hotel staff is excellent, Front Desk Clerks are friendly and helpful. Bellhop was fantastic, super helpful and caring. Even the breakfast servers were very accommodating. The price was reasonable for NYC, the addition of breakfast is a nice bonus. The hotel is fresh, clean and quiet. Highly recommend staying here and we will be back!

"LOCATION LOCATION LOCATION"

4
kathysP1142RF, Prince Edward Island, Canada 03/09/2017

I chose this hotel not only for the price but for the location! It is close enough to walk everywhere in NEW YORK but far enough away from Times Square that you can sleep. Not much of a view but beds were comfy and free breakfast makes it our go to place to stay in NY.

"Very accommodating and clean!"

5
Allen_from_Ghent, Albany, New York 31/08/2017

partner and I were very pleasantly surprised at the cleanliness and quietness of this hotel. Very friendly staff who allowed us to store our luggage there for 6 hours while we travelled around the city. I asked for a room with an awesome view and received one facing the Empire state building ...VERY PRETTY ! One of the younger girls at the front desk had an attitude, but not enough to discourage a great review of this hotel! will look into in the future!

"Amazing surprise"

5
RushFan1, Toronto, Canada 29/08/2017

Nothing but great reviews for the BW. We stayed at a Hilton the night before, in the Fashion District, and at less than half the price, the Best Western far exceed the Hilton in every area. I would highly recommend the Best Western Premier Herald Square.

"Summary - The Good, the Bad and the Bottom Line"

5
travelcommons, Portland, OR 28/08/2017

Two night stay over the 4th of July. Good: - Location, easy hop over to the subway and surface buses, numerous restaurants around - Included breakfast - enough variety to hold you over and they have ample staff to keep things restocked and fresh - Fitness gym - not huge, but enough equipment for a short workout - Stylish and modern, doesn't feel run down or an afterthought - Self-serve water in the lobby to help cool you down in the New York heat - Front desk service was generally good and professional - Luggage storage for either coming in early to go exploring or checking out and then coming back to get your bags Bad: - Rooms on the small side, but hey it's New York so you're not going to spend a lot of time in the room so it's not a huge deal - Breakfast area can get very crowded and you might feel a little squished trying to squeeze through all the tables and chairs to get to your area - Only two elevators, you might wait a little while bit - Water pressure in the shower was a little weak Bottom line: Great stay, good value for the price paid, superb location, would absolutely stay here again.

"Great week-end"

5
User 28/08/2017

Hotel a bit difficult to see from the street. That is the only complaint we have. Employees friendly and helpfull. Room clean, enough towels. It is New-York so ther wil always be a bit of noise but really acceptable. We will be back !

"Perfect location"

5
Jean S, Atlanta, Georgia 27/08/2017

Quiet, so comfy. It's on a one way street so there's not much traffic. The restaurant next door was perfect for breakfast and dessert at 10:30 pm. A few Irish pubs nearby to enjoy. I would definitely stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We completely agree that our location makes it quick and efficient to get around the city, but is tucked away enough to stay quiet and comfortable for our guests. Although the hotel is next to some great restaurants, don't forget that our hotel provides every guest complimentary breakfast every morning! Our complimentary breakfast has a wide-variety of options and we even have an amazing patio to sit on while you enjoy your meal. We truly appreciate your five-star review of our hotel and hope to see you again soon! Mustafah Syed General Manager

"theatre outing with the grandkids"

5
ccreiss41, Baltimore, Maryland 23/08/2017

great location. Very friendly and accomodating staff. Free Wi-Fi. Breakfast was very good, very abundant and had a wide choice to choose from. It was included in the price and was a buffet for easy in and out.

"Excellent Hotel!"

5
User 23/08/2017

A very convenient and well placed hotel. We had easy access to all outlets. The hotel is well positioned to walk and explore the surroundings. Staff were very friendly, especially Mustafa, Jai and Bebe made us feel like home! The bell boy was also friendly and helpful. Excellent internet coverage.

"Location close to so much"

5
Noreen M, Poughkeepsie, New York 22/08/2017

The location of this hotel is great. It is so close to Broadway, Times Square, Madison Square Garden, Empire State Building and shopping. The breakfast should be open longer than 9 am. Both mornings of the weekend there were lines to get into the breakfast room. Saturday morning we were offered a take out box to bring back to our room, but on Sunday they did not have boxes. When we got into the room, my husband and son only ate bacon as there was nothing else left that they liked. I enjoyed the spinach egg dish.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
At our hotel, we know how important breakfast is to get your morning off to a great start. This is especially true if you're touring NYC (and with so many classic New York attractions right outside our door, who wouldn't?) We appreciate your feedback about the breakfast options and closing time. We will take that into consideration, because we are always looking for ways to elevate our hotel overall. With that being said, it is great to hear that you enjoyed the spinach egg dish and hope you were able to experience some of our other complimentary amenities like our Hydration Station where you can refill on coffee and water all day long. Thanks so much for sharing your Best Western experience during your stay at our Premier property. Next time you and your family are in the bustling city, we hope you make us your vacation home away from home! Mustafah Syed General Manager

"Gem in Manhattan"

5
Gwynnedolyn S, Dallas, United States 22/08/2017

This hotel is the best deal in Manhattan. Consistently comfortable with great staff and a terrific location. It's the only place I ever stay in NYC. Breakfast room is a bit tight but it has a lot of variety.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so glad that you choose to stay at our property every time you are in the city! We know there are many options to select from and value your consistent visits. With so much happening around us, we think our location is the best place to be in New York City too. I hope that you treat yourself to our amazing assorted complimentary breakfast during your visits. We hear everything is bigger in Texas so we hope that our large assortment of breakfast is up to your standards! Thanks for always trusting us to be your hotel of choice and we look forward to seeing you next time you are in town. Mustafah Syed General Manager

"Great Hotel, Amazing Staff, Perfect Location"

5
MurtL, Niagara Falls, Canada 21/08/2017

Great central location. Extremely helpful front desk staff. Clean. Decent breakfast. Quaint lounge. Just a perfect hotel! Would definitely return and highly recommend. Oh, did I mention clean? What a find!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Who doesn't love a clean hotel room? We sure do! Our team prides itself on having tidy and fresh rooms every single day. We know that it makes all the difference to have a clean room to come back to after a long day of sightseeing all over town. I hope you filled up on our complimentary breakfast before going out for the day and recharged with coffee at our Hydration Station. Thank you for sharing your five-star experience at our property. Safe travels back to Canada! Mustafah Syed General Manager

"Absolutely perfect!"

5
Janean64, Mattoon, Illinois 16/08/2017

I thoroughly poured over reviews before choosing this hotel. I struck the jackpot! I will address some of the negatives I read in the reviews, and then list my review...My adult son and I stayed for a week in a room with 2 double beds on the 8th floor. The pillows were very comfortable, and there were many on each bed. The only time we had to wait an appreciable amount of time for an elevator was during morning rush as people were going to/from breakfast or checking out. We took the stairs a couple times, and it wasn't terrible. The breakfast area was small, but the staff was amazing at clearing tables and keeping food stocked. One time we loaded our plates and ate on their back terrace - it was actually relaxing and beautiful. There was traffic noise outside, but the hotel had ear plugs on the desk. My son used the earplugs, but I didn't. I did not find the noise offensive. There were a couple of times that the noise woke me up, but not often, and I quickly went back to sleep. My observations: The hotel is in a fantastic location. A quick walk to many attractions, and close to subway or other transportation. I felt very safe walking, and there were many times when we were out after midnight. The hotel staff was tremendously helpful. They recommended different restaurants, how to navigate transportation, and when we checked out, they called the cab, told us the rate to expect, and told us to sit and relax in their lobby until the cab arrived. They have a "hydration station" in the lobby that always had ice water, coffee, hot water for tea, etc. The room was small, but we had enough room. We didn't come to NYC to stay in the room. The beds were comfortable - firmness of mattress and linens. The climate control was great. The shower had great water pressure and plenty of hot water. It was a large walk-in shower. There was a small countertop, as well as a shelf over the toilet, so items could be left in the bathroom. The complimentary breakfast was wonderful. There were constant items (fresh fruit - Apples and bananas, yogurt, 3 or 4 different types of dry cereal, whole and 2% milk, hot oatmeal, breads and bagels, coffee/tea/juices). Other items that were rotated included pancakes, sausage, bacon, hard boiled eggs, French toast, omelets or scrambled eggs, etc. As I said, the staff was very efficient at clearing tables and insuring the food was stocked. The front patio and rear patio were relaxing. We enjoyed sitting out on a regular basis. If we travel back to NYC, I know where we will stay...in a heartbeat!!

"Very good hotel"

5
tekds42, Rochester, Michigan 16/08/2017

First off I have to mention the cafeteria supervisor ,Debbie. Please give her a raise and bonus in pay. I asked who cooked the oatmeal and a worker kindly pointed her out. She politely thanked me for my appreciation for her cooking. Not only that but I noticed how meticulous she was about the condition of her dining room staying in a clean state. She professionally instructed staff to pay attention to certain details. I was really impressed at how clean and good the food was. I've stayed at many hotels in the same price level and their service and cleaniness don't compare to this hotel. Debbie is a gem and I hope corporate management realize how fortunate they are to have someone like her working for them. I will definenatly come back to this hotel.

"Perfect spot for families and couples."

5
Knit_Wit_Lisy, Sacramento, CA 15/08/2017

The staff is responsive, professional, and excellent. The room decor was modern, everything was very clean. The hotel offers a wide range of delicious breakfast options. The location has convenient subway access and shopping just around the corner. It even has happy hour down stairs. For those of us who like to work out on vacation, it even has a small gym.

"Great Stay"

5
Rene F, Hitchin, United Kingdom 10/08/2017

Family of 4 (incl 2 boys age 6 and 9) we were impressed with the overall stay. Room was clean, view on Empire State Building, modern bathroom and impressed with breakfast. With kids you dont want to start the day with going out for breakfast first... staff friendly and helpful plus great location. 10min walk from Time Square and close to subway.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Guests with families love our hotel's amenities! Complimentary breakfast is the perfect way to start the day, and free wifi will keep them entertained when you return to your room after a day of sightseeing. Our location is also a terrific advantage, putting you and your children within steps of classic NYC attractions, including the Empire State Building. Thank you for sharing your five-star experience with us. We hope to see you again soon! Mustafah Syed General Manager

"Great place, greater location"

5
User 08/08/2017

This hotel was perfectly placed for a visitor to New York. Yes, as other reviewers have pointed out, the rooms are rather small - but it is situated in the midst of things and in fact not that small. The rooms are very well appointed with a comfortable bed and an excellent shower. They were kept perfectly clean by the staff. There is only one caveat.The breakfasts served was very good - a great selection with hot and cold dishes - but, when I stayed the queues were long each morning as the dining area is really too small. The staff did their very best to get guests seated but it remained a rather stressful start to the day. Aside from this small problem (which could be alleviated by formally opening the bar and small outside area for this meal) - an excellent place to stay in this great city.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so pleased to know you had a memorable stay with us while visiting the city. We appreciate your positive feedback about our rooms and the cleanliness of our property. Though some may find our rooms small, it is a fact of life in NYC, and we make the most of the space! In regards to our complimentary breakfast, we always encourage our guests to sit in the onsite lounge or outdoor seating area, which are also open during breakfast. This helps ease the flow of traffic in the main breakfast area, if you happen to show during a busier time. We hope you will choose us again, the next time you are in NYC. Mustafah Syed General Manager

"Great location, family friendly, great overall value."

5
508perrys, Corona, United States 08/08/2017

Had a great time in NYC, thanks in part to BW Herald Square location. The hotel was clean and the staff friendly. The room and the breakfast area a little tight but hey, this is NYC. Overall family friendly and a great value. Hotel is in walking distance to a lot of NYC attractions, including Empire State next block south. Also close to 34th St Subway entrance for trips to Times Square, Broadway, Downtown (9/11, Statue of Liberty, etc). Definitely recommend a subway pass! We also walked a lot and felt safe even at night. Having breakfast bar available saves $ but there are lots of other options everywhere like Dunkin Donuts, Starbucks, McDonalds (all within 1-2 blocks). If you are thinking of a trip to NYC then BW Herald Square is a great option.

"Sincerely thanks"

4
araujo29, Rio de Janeiro, RJ 07/08/2017

Initially special thanks to Shameza that make my stayed more confortable. Unfortunately the breakfast's area is small and ussually to crowed.untill 9:30am. Room is reasonable size and shower good to. Ask for king size bed

"Great place to stay , staff are very friendly and helpful"

5
User 06/08/2017

This was our first time at the hotel. The hotel staff are very helpful and they did an early check in for us even though we were scheduled for check in at 3 pm and they also provided us free breakfast as soon as we arrived at the hotel.The hotel room was nice, very clean and very comforting.

"Small rooms, but great staff and fab location."

5
473garrym, Toronto, Canada 02/08/2017

This is really a solid Best Western. Prices were high but it's Manhattan. The staff were super friendly. They even provided toothpaste and razor because I had forgotten. Here's the thing about this hotel. The rooms are very small but in an ideal location. You are walking distance to Penn Station so if you take a flight into Newark, the New Jersey railroad works very well. The location to broadway is ideal. It's an easy walk to all shows but also walking distance to the downtown part of Manhattan. The rooms were clean and efficient. Only showers, no tubs. Not a ton of frills but solid. I will stay here again.

"Excellent location"

5
Nicole194, Calgary 31/07/2017

We stayed at the BW Premier Herald Square for two night. People at the reception were very professional and courteous. They had water and coffee at all time in the lobby and the breakfast room was well organized with a good selection of food. The room was on a small size but very confortable and very clean. The bathroom seemed to be renovated and hot water was plenty. Will return for sure.

"Wonderful staff"

5
djlbe57, Buffalo, New York 31/07/2017

Wonderful, helpful, courteous staff, the whole staff from front desk, to maid and especially the bell hop. Clean room, comfortable bed, quiet, good breakfast that's included! Great location. Could use an extra chair in room so don't have to sit on bed.

"If you wanna sleep longer then 8am, stay away."

2
xerobasher, Zurich 28/07/2017

Stayed here for a week. First some good things; location is really good, a lot of TV channels and the bed was also okay. Room was very small, but I expected that. BUt I would never ever stay here again. I've never before been to such a noisy hotel. The elevator is something out of a nightmare. It makes the strangest noises I've ever heard. And you literally wake up from it (every floor seems to have around 5 rooms, and they are all near the elevator). Ours was just opposite the elevator doors. As I said, every time someone uses the elevator (which happens a lot, especially in the morning), it makes very loud clicking sounds. Hard to explain, but absolutely terrible. Then early in the morning housekeeping starts. They are extremely loud and the walls are really thin. You can hear everything. They vacuum early in the morning, it's like they vacuum in your room. I am having a hard time remembering a hotel where I had a worse' nights sleep. Of course I mentioned this multiple times to the front desk, they couldn't have cared less. One of them even asked me, in which room I was...she then said "ah, that room...". So not sure if mine was just especially awful, but especially the noise in the hotel couldn't just have been in my room. We even spoke about it with some other hotel guets, everyone heard it. Which is why I'm suprised about all the good reviews here. Another bad thing is the breakfast. Buffet is bad and the room is extremely small and always super crowded. We went there once, had to wait 20 minutes for a table and then never again. There are much better options in NYC, don't stay here.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your feedback with us. We are sorry to hear you experienced disruptive noise when staying with us. We will certainly discuss your experience with our housekeeping staff and front desk staff. Our guests' concerns are our concerns, and we take them all seriously. In addition, we are disheartened to hear you did not enjoy the complimentary breakfast. We pride ourselves on this amenity, and its quality. If all the tables in our dining area are taken, we encourage our guests to take their meals to the lounge or the available outdoor seating. In all, we apologize for your recent experience, and hope you will give us a second chance the next time you are in New York City. Mustafah Syed General Manager

"Birthday Weekend!"

5
User 24/07/2017

Came into the City just for the weekend to celebrate my and my boyfriends birthday. Was walkable from Penn Station and Grand Central. New York Library was a couple blocks away as was Bryant Park where there was a free concert. Breakfast was good and everything was fresh and available. Staff was excellent and very attentive.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. It is wonderful to receive five-stars, but it is even better to know that our hotel was able to play a part in your weekend celebration. In the city! In addition to complimentary breakfast, our hotel offers free wifi, complimentary coffee and water in the lobby, as well as hosting a convenient onsite lounge. Safe travels! Mustafah Syed General Manager

"Great location"

5
KPrasad83, Manassas, Virginia 22/07/2017

At heart of New York City, great hotel for business, family and friends. Room was small but setup was so excellent and organized didn't feel that way. Breakfast was good, adding some more options would be ideal..

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for you kind words about our staff and your five-star review of our hotel! We are so delighted to hear that you enjoyed your interactions with the staff and that we could accommodate you in a memorable way. You touched on many of the amenities that we offer here including complimentary coffee and water and a variety of breakfast options. We also offer free wifi and host a convenient onsite lounge. Until next time! Mustafah Syed General Manager

"Close to everything"

5
Jeremy T, St. Stephen, Canada 20/07/2017

Modern and chic this hotel is a short walk to most attractions in the city including Time Square. The rooms can be small, space in NYC is premium, but they are bright, vibrant, have great city views, and are clean. Staying here is an easy choice.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your compliments to our hotel. We are glad that your five-star experience will make staying here an easy choice next time you are in the city! While real estate can be hard to come by within walking distance of Times Square, but we do take advantage of our space by keeping it clean and comfortable for our guests. Next time you visit, be sure to take advantage of our amenities including free wifi, complimentary breakfast, water and coffee in the lobby, as well as our convenient on-site lounge! Mustafah Syed General Manager

"Great Stay!"

5
mamalisozzi, Bolton Ontario 19/07/2017

My family and I stayed here recently. Our stay was excellent. From location, to front desk, to room, and breakfast every morning. I highly recommend this hotel to anyone. The room was clean, and comfortable. The people at the front desk were helpful, and courteous. Hot breakfast every morning was delicious, and a large variety to choose from. The people who worked in the eating area, are hard working, and very clean. The location was perfect. Close to everything. A nice touch after walking all day site seeing was the cold iced water with lemon in the lobby. I highly recommend staying here.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are delighted to hear that you had an excellent stay at our hotel location and that you are recommending our location to other NYC travelers! Your five-star review touches on many of the thoughtful amenities that we offer such as complimentary breakfast and coffee and water in the lobby. We also offer free wifi and host guests at our on-site lounge daily. Thanks for you review. See you next time! Mustafah Syed General Manager

"Family Vacation to New York and Yankees Game"

5
mikewise2017, Loganville, Georgia 19/07/2017

The Best Western Herald Square was excellent. Great location, close to everything, Empire State Building, Times Square, MSG, subway, you name it. Hotel was very clean. Staff was wonderful during check in, check out, the entire stay. Robert was great, Mustafa, the manager, was great, Jay gave us helpful tips, and made sure we had his number and business card in case we got lost. Free breakfast was also a nice touch. A++++++. We will stay here again when ever we visit NYC!!!!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Your five-star review touches on many of the reasons our guest continue to return to our hotel location time and time again. Thank you for the compliments to our staff! In addition to complimentary breakfast, guest can also take advantage of free wifi, complimentary coffee and water, as well our convenient on-site lounge. See you next time! Mustafah Syed General Manager

"Great location"

5
melakay1, Queensland, Australia 18/07/2017

The location was perfect, great for Madison Square Garden. NYC is crazy expensive compared to other cities in the USA but this hotel was great value for NYC prices. Room was great, no complaints at all. All sport channels available on the TV which does not seem to be common in other hotels. Breakfast had a lot of options, the breakfast room was a bit small so there was usually a 5 or so minute wait for a table. On check in, we received a 2 for 1 drink coupon for the hotel bar which could also be used during happy hour, which was incredibly reasonable. Bar snacks also complimentary. The bartender was very friendly. Had a great 5 night stay here, would be my first choice when returning to NYC.

"Great place to stay while visiting NYC!"

5
C5881FPdianeb, Winnipeg, Canada 18/07/2017

This is a great, centrally located hotel found in the garment district making it very easy to walk to several attractions (Central Park, Times Square, Broadway, the High Line, Empire State Building, NYC Library, museums, etc.) The included breakfast buffet was very good with a wide variety of food to choose from. Our room was very clean and well decorated (bathroom fixtures were current and modern...powerful blow dryers and great makeup mirror too!). Highly recommend this hotel!

"Great hotel and location!"

5
594sandysc, Catonsville, United States 12/07/2017

Could not have been any better. Delicious breakfast, a lot of choices. Our room was very quiet, did not hear other room noise or street noise. Comfy beds. Kind and courteous staff. Perfect location. Customer service the way it should be! Will definitely stay here again:)

"Pleasure Trip"

5
barbarf2017, Naugatuck, Connecticut 10/07/2017

Loved the location, it was very central to areas that we wanted to visit. Room did not have a lot of room to move around but it was very clean and comfortable. The staff was helpful and friendly and the breakfast we had was one of the best we have had at a Best Western.

"Great Location, Service and Amenities"

5
swxa, Singapore, Singapore 09/07/2017

Stayed there for 14 nights as my wife and I wanted to explore the city in depth. The hotel was in a great location just 3 mins from the subway station. Was impressed by the nice and clean rooms and amenities that included a gym which we used. But most of all, we were impressed by the great service and sumptuous breakfast. The staff were friendly and helpful. And our room had a view of the Empire State Building!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so happy to hear you had a five-star experience at our hotel over the period of a two week long trip! When traveling for an extended amount of time, it is highly convenient to have access to a gym, especially when breakfast is delicious and complimentary each morning. We also offer free wifi, complimentary coffee and water in the lobby, and a popular onsite lounge. Mustafah Syed, General Manager

"Great location and value"

4
AP_Phoenix_2005, Phoenix, Arizona 08/07/2017

Walking distance from penn station and of course even closer to 34 st herald square station. Location is simply excellent and is just a few mins to Empire State BLDG, Times Square etc Reception was very friendly and let us check in early....around 12n!!! We stayed in 304 and room was small and I guess what you should expect in such a prime location in NYC Minor issues were : 1. Long waits for the elevator.....since we were in the 3rd floor we just climbed the stairs 2. Crowded breakfast room...but really you face this issue in pretty much ANY hotel that serves free breakfast Also, one of the nights the neighboring room was having a party and making too much noise...after a call to the reception they immediate came up and handled it well.... we had a great experience and certainly gave no hesitation in recommending this to families

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your review and your decision to refer our hotel to other travelers. It is delightful to hear that you enjoyed our location's proximity to many of NYC's great attractions. We apologize for any inconvenience that the extended wait for the elevator may have caused. Our complimentary breakfast is delicious so it does tend to draw a crowd each morning but we promise, it's worth the wait! Next time you're in New York, please be sure to take advantage of our other amenities including free wifi, complimentary coffee and water in the lobby, and our onsite lounge complete with happy hour! Mustafah Syed, General Manager

"Excellent location"

5
monicarO2047YY, Toronto, Canada 07/07/2017

Very clean, staff very friendly and amazing location. Will stay there ok my next trip to NYC. The subway is around the corner, Empire State Building you can see it from the room, Times Square is walking distance.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your kind words about our hotel and staff. We are pleased about earning a returning guest as that is the highest compliment a hotel can receive. Our location is truly our best amenity, but we also offer free wifi, complimentary breakfast, and house a convenient onsite lounge. Be sure to check it out next time you visit! Mustafah Syed, General Manager

"Great repeat performer"

5
User 28/06/2017

Visited NYC for a 2-night stay. Stayed at the Best Western Herald Square because of such a positive visit in early 2016. Once again, the hotel did great in every aspect from start to finish. Ryan, bell hop, was friendly and helped with our luggage. Stephen, bartender, was quick, friendly and helpful with downtown information. Our room was clean, comfortable bed, delicious breakfast and NO NOISE! Thank you BW Herald Square!!!

"Long weekend with family"

5
User 27/06/2017

My daughter and I spent 4 days in NYC in June at this hotel. The location was perfect. The size of the hotel was perfect. The hospitality was fantastic. The staff was helpful and friendly. I would stay in this hotel again.

"Great new find in Manhattan"

5
ptflynn, Sanford, Florida 26/06/2017

Great location near shopping and restaurants. Easy access to subway. Caring and friendly and helpful staff. Immaculate facility, including all of the common areas and our room. Highly recommend. We will stay here again.

"Exactly as hoped"

5
User 26/06/2017

My family booked two rooms for two nights. We relied on trip advisor's review as we had never been to New York City before, and searched hundreds of hotels before booking. This hotel was everything it said it was and more. Very clean, wonderful breakfasts, friendly and helpful staff, and a great location. We couldn't be happier with our stay and will recommend it highly!

"A BW Plus it is not!"

3
GOM99, Wherever 26/06/2017

Overview I am not sure why people like New York; it is noisy, crowded, dirty and expensive!! I only came to see several Klimt paintings. Location The best feature is the hotel's location. Several interesting sites are within walking distance as are different subway lines. Back-Lobby Bar The back lobby bar – with happy hour to 8pm – is the other good feature. Nice beers and (limited) but tasty snacks. Free tea and coffee available in reception. Internet This functioned well – although, you had to log-in again every day. Problems (General) High cost, lack of refrigerator and small rooms are probably the same across the city. Problems (Hotel Specific) There are a number of hotel specific problems: • A poor quality buffet breakfast for a “BW Plus” hotel or, indeed, any BW hotel; • A small room for breakfast; • Long wait for lifts; and • Doors slammed with great velocity (however, mine did have a handle which could be used to close it relatively quietly – something that my fellow guests failed to appreciate more often than not). Staff Were friendly and helpful and you can store baggage (free!) if you have a late flight.

"First Time Visit = Loyal Member"

5
christinesC8292JP, DC 23/06/2017

Had the best stay for a first time visit at this hotel. Staff was super friendly, great chic rooms and an overall great experience. I highly recommend. Not bad a location either since you're in the middle of everything.

"Great trip!"

5
Steven B, Hartford, Connecticut 22/06/2017

This hotel was reasonably priced and in a convenient location. Recent construction so everything was modern and in good shape. Our room was immaculate and quiet. Service was friendly and efficient. They even include breakfast!

"Great location"

4
sstinne, Street, Maryland 22/06/2017

Very nice hotel in a great location. Loved the beverage bar in the lobby! Clean rooms, comfy beds and great staff. The free breakfast was nice, always a plus. This hotel is also within walking distance from the Megabus stop.

"Great New York hotel"

5
J5075HOdavidm, Eau Claire, United States 21/06/2017

A great hotel in a good location. Everything was clean, and the staff were always friendly. I would recommend this hotel to anyone, and I will be returning here when I'm back in the city again. Thanks for the great experience; my family and I had a wonderful vacation.

"Excellent stay."

5
Linda L, Mesa, Arizona 20/06/2017

Room was spotlessly clean, breakfast was very good and friendly helpful staff. Excellent price/value. 1 block from subway.Easy to navigate to anywhere in manhatten.Lots of places to eat nearby.Quiet and bed very comfortable.

"First time in New York"

5
Karen D, Calgary, Canada 08/06/2017

Excellent location, quiet and clean and the staff are very friendly and helpful. Spent 6 nights at the hotel and enjoyed every one of them. Great place to stay. Would definitely recommend to family and friends .

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Welcome to New York! We are so grateful you chose our location on your first visit to the city. Between our budget-friendly amenities and our unbeatable location, our hotel is so great for those who are new to NYC. In addition, our friendly staff members are happy to lending a helping hand whenever a guest has a question about navigating this wonderful city. We're here for you, whether that's pointing out a great restaurant or accommodating an early check-in. Thank you for sharing your five-star experience with us, and recommending us to family and friends. We hope to see you the next time you visit New York! Mustafah Syed General Manager

"Great stay at Best Western..."

5
Georgia_Matthew, London, United Kingdom 05/06/2017

The location is very central close to Empire State Building and Macy's if you like shopping,walking distance to Times Square. The staff were really friendly and helpful in particular Bebe, Jay and the Day Porter. Our room from the 10th floor - decent size but kept clean always by the housekeeping department. Will definitely choose this hotel if we are back again in New York.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your five-star review with us! We are so pleased to know our accommodations were perfect for your visit in New York. We will pass your praise on to Bebe, Jay and our day porter, Ryan. Our staff members are always looking for ways to exceed our guests' expectations, and we love to share with them when their efforts are recognized! We look forward to seeing you again, the next time you are in NYC. Until then, safe travels! Mustafah Syed General Manager

"Trip Advisor"

5
Melvin L, Conroe, United States 05/06/2017

My son and I were extremely pleased with our stay in the Best Western Premier Herald Square, New York, New York hotel. The location of the hotel is excellent and so close to Times Square. Those staff members that we interacted with were very courteous, professional and helpful. They went out of their way to make suggestions for good places to eat. The rooms were clean, the hallways were clean and well lighted. The breakfast area was the nicest that I have ever witnessed in a hotel. Glass plates, real silverware, hot food served in beautiful covered containers. They served a good variety of breakfast items. The beds were so very comfortable. It was so nice to be close to everything. We could not hear any outside noise from our room.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
For visiting guests, our goal is always to make the guest's visit the best it can be. Whether that's a speedy check-in process, meticulous housekeeping or offering a complete, delicious breakfast every morning, we aim to exceed expectations and elevate the quality of their vacation or business trip. To know all these things played a role in making your time in NYC enjoyable is so meaningful to us. We invite you to join us again the next time you are in New York City. Mustafah Syed General Manager

"Fabulous location"

5
rodshell, Tamworth, United Kingdom 05/06/2017

Friendly staff, check in smooth. We were on the 15th floor the room was small but spotless clean and kept immaculate. Breakfast was different every day all cooked fresh although room could get busy, we always found a table. Staff very friendly. Excellent location walking distance to subway, Penn Station, Time Square lots of bars/restaurants close by. I would definitely recommend this hotel.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are delighted to know our hotel left such a great impression on you. We strive to be the standard of hospitality in the area, with our commitment to cleanliness, customer service, and attention to detail. When paired with our amazing location, it's clear to see why so many guests have a great time with us, as you did. Thank you for recommending our hotel to those looking for lodging in the area. We hope to see you soon! Mustafah Syed General Manager

"In town to see the Phantom of the Opera"

5
User 04/06/2017

Wonderful front desk people. Free breakfast was better than the usual free breakfast. Room clean and towels fresh. Small issue w drain clog however they were on it in seconds. I have them the high rating for their extraordinary and politeness. It's well deserved. Sold out. Great place to stay.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Phantom of the Opera is such a beautiful production. We are so happy we could provide you with lodging while attending it. While we apologize for the clogged drain, we are pleased you came to us about the problem promptly, so we could fix it on the spot and let you get back to enjoying your time with us. We hope you will join us again the next time you are in the city! Mustafah Syed General Manager

"Excellent, super neat and convenient hotel with buffet breakfast and Luggage Room"

5
User 31/05/2017

If you are looking for a neat hotel at great location and free buffet breakfast, this is one is the ideal one..Go for it... Myself and husband stayed there last 2 nights in a King room. The hotel is a 5 mins walk to Times square. The room was small but definitely good for 2 people. Very neat and well arranged with LED tv, free wifi, coffee maker and a super clean and stylish toilet, They make your room everyday. The buffet breakfast was decent too. They have kept coffee and candy at the lobby. And the best part is they have a luggage room where you can keep your luggage and roam around the city after check-out. The staff were courteous and helpful We are totally happy with our stay and would definitely recommend

"Heat Family Vacation"

5
User 27/05/2017

Great experience for our family vacation. Could be considered over-priced, but for us, it was a perfect location to access subway, reach great attractions by walking if we wanted, and a wonderful staff that was helpful and friendly.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your five-star experience with us! After considering all the great amenities at our hotel, like free wifi, complimentary breakfast, and an onsite lounge, not to mention our fabulous location that puts you within walking distance to so many classic NYC attractions, we find many guests consider us a great value for the area. We are delighted to know our accomodations were perfect for you during your visit, and hope to see you again soon! Mustafah Syed General Manager

"Nice Accomodations"

3
Tameloot, Portsmouth, Virginia 26/05/2017

The place was nice, but as overpriced as every place to stay in NYC. The staff was not exceptional, but did their jobs. Bummer no street parking overnight on weekdays. The lobby was kind of messy and was out of coffee. When I mentioned this to the front desk it was somewhat disregarded until the staff saw the look on my face.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so sorry to hear your visit to our hotel did not exceed expectations. Our staff goes out of its way to provide each guest with an experience that is memorable, enjoyable, and beyond what is expected. I apologize you did not feel this way at the end of your stay. We hope you will join us again in the future and provide us another chance to improve your first impression. Mustafah Syed General Manager

"Highly recommend this hotel in NYC"

5
Z6832QLkeithm, Providence, Rhode Island 25/05/2017

I consistently stay at this hotel while traveling to NYC on business and vacation as it is well located and maintained, the staff provides EXCELLENT service, and the breakfast is a wonderful amenity. I highly recommend it!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Welcome back! Our staff members are such a testament to the culture of hospitality found at our hotel. Our guests are our first priority, and we make sure to show that wherever and whenever we can. Complimentary breakfast to help you start your day is just one way we let our guests know how much we appreciate them. With so many other options for lodging in the area, thank you for continuing to choose us. Until next time, safe travels! Mustafah Syed General Manager

"Vacation in New York "

5
User 24/05/2017

Planning a first time trip to New York I relied on reviews and so glad I chose best western premier herald square. Perfectly located close to everything you want to see but not to close to be in the hustle and bustle of time square. A few minutes from Empire State Building and about a 10 minute walk from time square. Flatiron Building is also just up the street in the opposite direction about 10 minutes. Breakfast included helps to get you on your way first thing in the morning. A nice seating area outfront on the street side. The rooms are small from what I am use to but they are clean and that's what counts the most to me. The staff were very good to us from checkin to checkout. I don't have any complaints. We used uber to and from the airport and also to get us to battery park to take the Statue of Liberty tour. We walked everywhere else because it was easy to do so and you get to see more by walking. We were only there for two full days with two days of travel and we did lots. Planned our first day and sort of took the second day as it came. Didn't want to be too scheduled on a vacation and it worked out great for us. Looking forward to going back again and I will definitely stay at this place again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Welcome to New York City! We are delighted to know you had such a lovely time at our hotel, and that our fantastic location complimented your itinerary. If it's classic NYC attractions you're here to see, look no further for lodging than our hotel! We're so close to everything, and like you said, walking around the city is the best way to take it all in. Thank you for sharing your five-star experience with us. We look forward to seeing you again on your next trip to New York! Mustafah Syed General Manager

"Great staff and excellent accomodations."

5
Charles A, Middletown, Maryland 23/05/2017

The staff at BW Premier Herald Square is among the most accommodating group of employees that we ever experienced. Everyone from the front desk personnel to the cleaning staff went out of their way to make us feel welcome. The rooms were very clean and nicely decorated. We would highly recommend this hotel to anyone looking to stay in NYC.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
There are so many great things about our hotel, but our staff is the very best! We are genuinely committed to providing our guests with quality hospitality and exceeding expectations each and every day. Thank you for recommending us to those looking for lodging in the NYC. We appreciate you sharing your five-star experience with us, and hope you will join us again soon! Mustafah Syed General Manager

"Outstanding staff and location"

5
User 22/05/2017

This hotel is in a great location - just a few blocks from Broadway and Times Square. The room is small per New York standards but modern and well maintained. The front desk people were very friendly and helpful. The free breakfast saved us some money. Would definitely stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are delighted to know our accommodations were the perfect fit for your needs during your recent stay in New York City. Our amenities, like complimentary breakfast and free wifi, certainly help keep your budget on track, and we're glad to know you found it useful during your stay. Thank you for sharing your five-star experience with us! We look forward to your next visit. Mustafah Syed General Manager

"Location + Views = Perfect!"

5
Niki M, Huntington, New York 22/05/2017

I live an hour outside of NYC, so when my sister came to visit and have her very first trip into the city, I wanted to treat her. We had tickets for Phantom and wanted to spend a good few days in the city to take in the sites and I wanted to find a hotel that was not only clean (a much more difficult task in NYC than you might assume) and in a safe spot, but also that gave her that incredible NYC experience. Cue the Best Western @ Harald Square! I purposefully booked one of the rooms at the top of the hotel so we could have those amazing views! The room was smaller than ones you'll find on lower floors, but still considered roomie for NYC standards, and if you're with someone you don't mind sharing a bed with, this is the room to book! A king bed with wall-to-wall floor-to-ceiling windows overlooking a lovely and classic NYC skyline view. It was spectacular! The room was also very quiet considering you're in the heart of the city. We heard very little street noise, and that includes trash pick-up! There was a bit of noise from the elevators going up and down, as we were on the top floor and nearest to the cables pulling the elevators up and down, but we were so tired from our busy day of sightseeing that we fell asleep regardless! They do provide you with ear plugs (like any good NYC hotel does!) for those of you who are sensitive to all sounds. We were presented with a BOGO free on drinks at the cute little bar they have at the back of the hotel and we enjoyed happy hour before getting ready to head out on the town that evening! I will admit that breakfast was a bit lack luster on the hot-food department, but they still provided all the basics (cereal, toast, bagels, fresh fruit, yogurt, and pastries) and it was sufficient enough to keep us full until a late lunch could be had. Finally, the hotel was very clean and comfortable, and every single staff member we came across, from the cleaning crew to the front desk were very very nice and accommodating! I highly recommend this hotel if you're coming to NYC!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for leaving such a detailed review! Your time in NYC with your sister sounds so memorable and enjoyable, and we are honored to have played a role. We offer such a great experience for those seeing the city for the first time, with an unbeatable location, budget-conscious amenities, and such helpful and accommodating staff. We appreciate your feedback about the selection of our complimentary breakfast. We're always looking for ways to improve, and will take your feedback into consideration! Thank you for recommending us to those looking for lodging in New York City. We hope you both will join us again soon! Mustafah Syed General Manager

"Location, location, location"

4
Margaux Y, Ottawa 18/05/2017

Two blocks from The Empire State Building, 15 min to Highline and blocks from Central Station, New York Library, 10 min away from Time Square and all major shopping. Parking was 5 doors down, hotel validates so discounted to $38US/night without In/Out privileges (otherwise it's $52). Many restaurants within minutes, but more affordable ones available within 10-15 min. Public transportation (subway 34th Herald), convenient. Room was clean, quiet.

"NYC theatre weekend "

5
BobRehobothBeach, Rehoboth Beach, DE 17/05/2017

Very pleased. Great location not far from theatres. Small modern hotel. Staff very accommodating, outstanding breakfast, very clean, parking garages and restaurants on same block. Only minor negative; small rooms.

"Near Hersld Square. NYC"

5
Wileen S, Rhode Island 17/05/2017

Great find: Four year old hotel in the heart of Manhattan. Walking distance from Penn Station. Rooms are small but immaculate. Bed/bath great. Staff is friendly and helpful. Nice lounge and outside garden.

"Mother's Day Girl's Weekend"

5
Samantha R, Stewartstown, Pennsylvania 16/05/2017

We had a really rainy Saturday walking around, so we were soaked to the bone. By 2:30 we couldn't wait any longer and THANKFULLY the front desk let us check in a half hour early. Rooms were very clean, small but what you would expect for the size of the hotel. Sad that the bar/restaurant close for the weekend, but the breakfast was amazing. Best hotel breakfast I've ever had. My mother in law, grandmother in law, sister in law and mother were all pleased with our experience here.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
What a lovely way to spend Mother's Day with so many loved ones! We are delighted to have played a role in your weekend trip to New York City, and thank you for choosing to stay with us. Our apologies the lounge was not available during your visit. Be sure to check it out the next time you join us. You won't be disappointed! Mustafah Syed General Manager

"A Great Find"

5
wredbass, Williamstown, New Jersey 16/05/2017

One might think of BW as a quality motel before you would consider it as a quality hotel in NYC. I checked it out on a whim since I am a Platinum Rewards member of BW. The only slightly negative that can be considered is the small size of the room. The Herald Square site seems to be relatively new with excellent decor and services. The location is within 2 blocks of every possible mode of city transportation for uptown, downtown, crosstown access. Quality restaurants are in the same block. Parking garage is on the same block. Valet service is not available but a hotel discount is. BW generally offers a free breakfast and this hotel offers the best we have ever experienced in terms of quality of food, high quality service and a generally pleasant experience. Due to my problems with heath, the highest level of assistance was received upon a simple request. We will be back!!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It is an honor to receive such a glowing review from a Platinum Best Western Rewards member! With such experience and knowledge of Best Western hotels, we are proud to have stood out in your review. Our complimentary breakfast, which you mention, is such a popular amenity. We seek to provide all the delicious and filling foods you need to start your day off right. Whether that day consists of touring the sights, or attending a conference, we're here to make your visit memorable and enjoyable. Thank you for recommending us. We look forward to your next visit! Mustafah Syed General Manager

"My stay"

5
johnbQ34EU, Pittsburgh 11/05/2017

What an amazing room and an awesome staff. It was such a great experience in New York City and the proximity of the hotel to restaurants and landmarks was greatly appreciated. Would definitely recommend staying here for your trip to NYC if you get the chance.

"Great Complimentary Amenities"

4
CarrieLyn07, Portland, Maine 08/05/2017

I stayed at this hotel for one Friday evening. It wasn't too far of a walk to Times Square at all. As others have mentioned in their reviews, the rooms are very small and the elevator is clunky sounding. The clunky noise made by the elevator wasn't so loud that it woke me up in the middle of the night, but just annoying to hear as it passed by our floor. I wish the room had a fridge but I was happy with the other included amenities. I was impressed the bathroom amenities included a makeup remover towelette and Q-tips, as well as a makeup mirror. The complimentary breakfast in the morning was great. It included a few choices of cereal, hot oatmeal, hot sausage patties, hot scrambled eggs, and hot French toast. Also a choice of yogurt, fruit, bread, bagels, and breakfast pastries. All in all this property is a good value. It's not perfect but I would stay here again based on the price.

"Location Location Location"

4
StratosFoutsitzis, Athens, Greece 04/05/2017

Location Location Location. Very helpful staff. Breakfast value for money. Extremely clean rooms. We would definitely recommend it! The idea with the iced water in the lobby with fresh lemon is very appreciated.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
For those visiting NYC for the first time, our hotel is the perfect place to stay. Our location puts you in walking distance of the famous attractions you're here to see, and for those long-distance sights, the subway is just a few steps away. Inside our doors, we look for ways to elevate our guests' experience. Little things like the free water and coffee in our lobby are how we show our appreciation to our guests and go out of our way to make their visit the best it can be! We're happy to know this resonated with you. Join us again the next time you're in the city. Mustafah Syed General Manager

"A little disappointed "

3
User 29/04/2017

Just completed our 4 night stay. The hotel itself is updated, offers a mediocre breakfast, and has a good location. The room is clean and modern but even floor 15 had a lot of traffic noise. This can be expected of most New York hotels so not a huge deal. Only giving 2 stars due to the insanely annoying elevator noise. The elevator makes a loud banging noise every floor it passes, all day and night. The building is so narrow that the noise is heard in the rooms as it goes up and down. Other guests were also complaining and we had to use earplugs to sleep. Unless they fix this I would recommend staying some place else.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We apologize your experience at our hotel did not exceed your expectations. Thank you for your feedback regarding the noise from the elevator. We are always looking for ways to improve our guest experience, and will take your suggestion into consideration. We hope you will give us a second chance in the future to improve your opinion of our hotel. Mustafah Syed General Manager

"Great, except for one thing"

4
Kim G, Providence, Rhode Island 26/04/2017

I am currently sitting in my hotel room, so my perspective on this is fresh. All of the reviews are spot on. Great location, clean and friendly staff. The only issue I am having is that the elevator is really old or there is something seriously wrong with it. I can hear each time it's in use and it makes this loud double knocking noise (I am assuming that the wires or the wheels are old and it cranks each time it is used). This is super unfortunate because without this loud disturbance I would have rated this hotel higher. I did call the front desk, but they said that I should use ear plugs if I am disturbed by the noise. I would think that someone would look at this issue since it could also be a safety problem.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your feedback about our elevators. We have our elevators routinely inspected to ensure they are safe and in proper working order. We are sorry the noise was disruptive during your stay. Each of our guests have different sensitivities to sound, so we are sure to include ear plugs with the room. Many of our guests, however, do not see a need to use them! Thank you for sharing your experience with us. We hope you will join us again the next time you are in New York City. Mustafah Syed General Manager

"Fantastic"

5
sccwells, Edmonton, Canada 25/04/2017

Great hotel. Nicely situated in Midtown close to Subway station (Herald Square). Helpful staff and very clean. Small rooms but typical for NYC. Excellent breakfast. Overall and excellent hotel for a NYC vacation.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are so pleased to know our accommodations were perfect for your vacation in NYC. We've got it all, for leisure and business travelers alike. Complimentary breakfast is served each and every morning to get your day off to a wonderful start, with free water and coffee available in the lobby all day! Just outside our doors, the city awaits with many famous attractions within walking distance. At the end of the long day, our lounge is available for some great happy hour specials and the best bartender in the city! We also have an onsite fitness center and free wifi. Our quiet, comfortable rooms will make you almost forget the heart of the city is all around you. Thank you for sharing your five-star review with us. We hope you'll join us again soon! Mustafah Syed General Manager

"Friendly Staff"

5
User 23/04/2017

Stayed for a night in the heart of the city. For the location being Midtown, I didn't hear much noise which was a good thing. Very quiet location and comfortable rooms. Overall I would recommend this hotel to anyone spending one night or spending a week in the city. Extremely friendly staff too!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Once you step foot inside our doors, you would have no idea the heart of New York City is just steps away. Our hotel is expertly designed to keep out the noise of the hustling and bustling city below, creating a restful experience in our guest rooms. Consider us the tranquil oasis in the middle of New York City, putting you in the middle of the action when you want to be, and away from the restless buzz of the town when you don't. Thank you for recommending us. We hope you will join us again soon! Mustafah Syed General Manager

"perfect location for tourists"

4
User 21/04/2017

Hotel was located right smack in middle of lots of attractions without it being in too busy and noisy a spot. We were able to walk everywhere to our destinations during our 3day visit to the city. Didn't need any public transportation at all.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Leisure travelers rejoice at our location for the exact reasons you mention: it puts them in the heart of the city, near all the major attractions they've come to see, and limits the amount of public transportation necessary when taking in all the sights. When setting out in the morning, help yourself to some delicious coffee in our lobby, or our complimentary breakfast, and end the night with a stop in our terrific lounge or head right upstairs to your quiet and comfortable guest room. No matter how you slice it, our hotel is the perfect leisure traveler hotel for a vacation in the Big Apple! Mustafah Syed General Manager

"Central and Confortble beds and rooms"

4
Maxime N, London, United Kingdom 19/04/2017

Good receptionists. Special thanks to Shazeema for city tips and good check in check out. Nice rooms and cosy beds. Bathroom is nice too, many towels, good water pressure. Excellent location. Breakfast is medium. Would recommend it for short stays

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are delighted to know you had such a lovely time at our hotel. When visiting New York City, it's important to have a quiet, comfortable place to return to after a day of meetings or sightseeing. Our hotel is that and more! We pay attention to the little details that make a difference, like free water and coffee in the lobby 24/7 or the quality bath amenities provide in each guest room. We want the best for our guests, and it's so rewarding to know that effort shows. Thank you for recommending us. We hope to see you again soon! Mustafah Syed General Manager

"First Class Hotel"

5
Senga D, Glasgow, United Kingdom 18/04/2017

This hotel was excellent, very central for many "tourist" spots. Very clean, rooms cleaned every day and no restriction on towel/bed linen changes. Staff very helpful at front desk - nothing was too much trouble and also gave some hints and tips to help us make decisions. Had good knowledge of subway, which saved us a lot of money on taxis. Enjoyed the breakfast, as the variety was good and plenty of hot dishes. Could be a little crowded at times, but a little patience and you soon found a seat. Lovely little lounge at the back of the hotel with an "open air" area. Great place to chill with a glass of wine after a hectic day!! Would certainly recommend and if I am every in N.Y. again would have no hesitation in booking. Also like the idea of free iced water and coffee/tea available 24/7 in the lobby.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are so happy to know we could help make your visit to New York so memorable! Our staff is committed to making each and every guest feel welcome and at home. The front desk staff members are well-versed in the surrounding area, with plenty of tips, tricks and recommendations, if you need help navigating the City! Thank you for recommending us. We hope you will join us again the next time you are in New York City. Mustafah Syed General Manager

"Outstanding Hotel and Service!!!!"

5
Alan C, Jamaica, New York 18/04/2017

My name is Sree Varanasi, I wanted to take the time to say how much I appreciate the staff and service at the Best Western Premiere Herald Square. I have had the pleasure of staying multiple times at this Outstanding Hotel and the staff is extraordinary. Commendation must be given to Front Desk Manager Jay Singh, Front Desk Agents Shamiza, Bebe, Sade, Isa, and Salman, and the lovely AM doorman. This excellent staff has made me feel at home every single time, providing me with the best room and service, especially when I had surgery on my Achilles' tendon. I cannot wait for the next opportunity to stay here!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for such a kind and detailed review! We will pass on your praise to each and every staff member you mentioned, and the team as a whole. Our staff is so committed to providing the best experience possible, and we are delighted to know it has an impact on your visit every time. We look forward to you next visit! Mustafah Syed General Manager

"Perfect"

5
rawband, Winston Salem, North Carolina 16/04/2017

Family of 8 doing the tourist thing. We couldn't be happier with the hotel. Breakfast was a bit crowded but good. Room quiet. Staff amazing. Location perfect. The price was fair and in line with other hotels. They gave us two rooms next to each other without any problem.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
When traveling with larger groups, a smooth and efficient experience can make all the difference. We offer a number of amenities that help protect the group's budget, like free wifi and complimentary breakfast, and our location puts everyone in the heart of the city, limiting transportation costs. If traveling the city by foot, there is no better starting point than our front doorstep! Traveling by subway? Not a problem! It's just a few steps away. We are delighted we could provide the perfect accommodations for your family's trip to New York City. We hope to see you all again soon! Mustafah Syed General Manager

"Surprising good. Recommended"

5
1Nikki_Black, Boston, Massachusetts 15/04/2017

I had to take a quick overnight trip to NYC for work and found a good rate at Best Western Herald Square. I normally stay away from chain hotels in NYC, but took a chance with this. Location-wise, it worked out great. There are several subway lines nearby, and it is a short walk from Penn Station. The hotel itself seems very new. When you look at the hotel from the outside, it is very much a new meets old with the surrounding buildings. The check-in lobby is a bit small. The rooms are also a bit small. For an overnight stay, it wasn't much of a bit deal. But for a multi-night stay, you should ask for a larger room. Other points - good bathroom, nice bed, quiet, free wifi. Would stay again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are so pleased to know you were pleasantly surprised with our hotel! We always seek to exceed guest expectations. Whether staying for a quick, overnight visit or an extended stay, we have all the amenities you need to feel at home. Thank you for sharing your five-star experience with us, and recommending us to others. Until next time, safe travels! Mustafah Syed General Manager

"Great location"

4
Astencijo, Basingstoke, United Kingdom 13/04/2017

This hotel is in a great location in NYC. Everything within walking distance. Empire building is only few minutes away, Times Square about 10 mins away. Has many eating places around. Room was small but all that you need as you won't be spending your time in it much. Didn't have a chance to try breakfast. Overall would recommend for people who want to explore NYC on foot.

"Fabulous trip"

5
Sarah B, Collinsville, Illinois 08/04/2017

Everything was smooth from the time we arrived through our departure. Joshua at the front desk was instrumental in arranging to hold our baggage and arrange our return trip to the airport. My twin sister and I only had a few days to accomplish a great deal of work and were truly ready for happy hour at the end of the day.. Stephen and Tommy (new to the job) were excellent bartenders. We had a great time. Thanks

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Many of our guests call out our free wifi, complimentary breakfast, and centralized location when praising our hotel, but don't leave out our lounge! Whether you're looking for a convenient, affordable way to wind down after the day or your night is just getting started, stop on by! The happy hour is one of the best in the city, and our bartender, Stephen, is known far and wide! We are so pleased you stopped by, and grateful we could provide the perfect accommodations for your stay in NYC. We hope to serve you again the next time you're in town. Mustafah Syed General Manager

"What a pleasant surprise"

5
vickyhudson99, Edenbridge, United Kingdom 08/04/2017

I have stayed in NYC a few times and it's always a struggle finding the right hotel without breaking the bank. My daughter and I stayed here for 4 nights and loved it. The location is perfect for shopping sight seeing and transport. The breakfast was far beyond my expectations offering fruit, cereal, eggs, bacon, sausage as well as toast, bagel, pastries, yoghurts so much choice and included in the price. We were even offered a takeaway on the last day as we were running to get a cab to the airport. The rooms are like most rooms in NYC compact, the beds were really comfortable, and there was no waiting time for the lifts. Would 100% book this hotel again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are delighted to know we exceeded your expectations on your recent visit to our hotel! Our hotel stands out from the many competitors because we put our guests' satisfaction above all else. From the warm smile that greets you at check-in to the attentive service at our complimentary breakfast and every moment in between, we are working hard to make your stay wonderful! Thank you for sharing your five-star experience we us. We look forward to seeing you again soon! Mustafah Syed General Manager

"Great Hotel Staff!"

5
User 05/04/2017

My 5 year old daughter and I spent a few days in NYC for her Spring Break. The hotel staff couldn't have been any nicer to us! We especially enjoyed meeting Ryan. He treated us like royalty and made my daughter's trip so memorable.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are delighted to know we could provide the perfect accommodations for your NYC vacation with your daughter! What a lovely way to spend Spring Break. Thank you so much for choosing us. Our location is perfect for exploring the city, and with great amenities like free wifi and complimentary breakfast, we offer a home away from home to our guests. Whenever you need lodging in the city, you know where to find us! Mustafah Syed General Manager

"Not So Fabulous - Best Western, Herald Square, New York"

3
divasdelite2000, London, United Kingdom 03/04/2017

This is a review of two halves – the good and the bad. The good half is that Best Western is located in a great central location, if you're visiting New York for business or pleasure. The metro is just 5 mins away, along with Macy's, the Gap and H & M among my other favourites. For any of you coffee addicts like me, good news there's a Starbucks nearby, meaning you don't have to go far for your daily caffeine hit. This was my second visit having previously visited last year and if I'm honest a last minute.com choice, as my other two first options were fully booked. Inside the lobby, I was welcomed by reception. I have to commend the reception staff, as for the second time I found them welcoming, friendly and professional. I double-checked that I'd been booked into a king executive room, having experienced the annoyance on my previous visit, of having a Queen room booked for me and arriving to find it was an accessible room, a fact not mentioned online.   My room was on the 17th floor, directly opposite the lift ensuring I was fully conversant with the sound of the hoover, slamming of room doors and any lively conversations that took place beside the lift. The absence of soundproofing was pretty shocking in an establishment of this rating level. My room was a decent size and as I entered the room I was greeted by a green croc topped size stool, which was directly beside wall mounted power points, alongside a desk and a great chair. Why mention a chair, well let's just take this as my direct read to all those hotels out there, that have crappy chairs to go with their desks. It's like being punished because you want to work in your room. All too often, comfort is sacrificed to keep room budgets in check, but to the comfort detriment of their customers. The Western's chair was leather, comfortable with a decent back support meaning I had a place other than on my bed to take my morning calls and have my coffee while I worked. The table lamp was also winner with a decent bulb wattage and integrated power points. On the desk a hospitality tea tray – the selection was adequate but lacked fruit tea and no milk, just one powder creamer sachet, which I only discovered when I unwrapped one of the three multi packs of sugar and stirrer sets provided. I have to reinforce the lack of milk again – beyond annoying for any guest, but as a Brit who loves a nice afternoon cup of tea, it was frankly unacceptable and another sign of rash budget cutting. The TV didn't disappoint large and the stations offered were beyond diverse allowing me to entertain myself with a hearty selection of guilty pleasure TV. My bed was so darned comfortable, I had little desire to leave it any time soon :) Best of all was the view like my own New York movie, up on the rooftops, allowing me to look down on this bustling metropolis. The bad half of my review right here. The eagled eyed among you, must be wondering why I didn't mention the bathroom. For me unfortunately, this was scored by me with a crater sized black mark for several reasons. While the basics - a reasonable sized sink, space to put your toiletries and enough towels were clearly on show. The essential element to any bathroom  – decent water pressure was most definitely AWOL. I noticed it right away, when I went to brush my teeth. The water spat, sprayed and gurgled its way out of the tap violently, like it was being pushed out under duress. I had to run the water for several minutes to establish a decent water flow and the same unfortunate experience happened with the shower – diminishing the joy of morning wake-up !   Also absent was shower gel. Instead I was ‘treated' to one boxed, soap tablet in the shower and a further two by the sink – talk about wasteful. The shower décor was just ish for me.  I noted that the bathroom cubicle door opened out, instead of in, the insulator protector at the bottom of the door was coming away and the bathroom floor was so dull and uninteresting, it really could have done with being replaced. Breakfast was a bleak affair, tired looking pastries and coffee - served downstairs in a room which had all the warmth of a hospital waiting room. I turned on my heel and straight out of the hotel for better offsite alternatives. While I know increasingly few NY hotels offer ‘free' breakfast, if you can't do it to a decent standard, then I my humble opinion, you shouldn't do it at all. Location wise Best Western is definitely a great place to stay in New York. terms of value for money in my opinion, it's too expensive for what it is. Either up your game guys or drop your prices which would be instantly manage guests' expectations of what to expect from your establishment.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for providing such a detailed review of your stay at our hotel. We appreciate hearing both the positive aspects of your stay and our areas of improvement, as these help us to provide a better experience to our guests. We will take your feedback into consideration as we are constantly looking for opportunities to improve. The next time you visit New York City, we hope you will choose to stay with us again. Mustafah Syed General Manager

"A brief vacation"

4
giulia491, Hamburg, Germany 02/04/2017

The hotel is greatly located, walking distance to many attractions. The room was maybe a little bit too small, but hey, it's New York! Personnel was kind, helpful and professional. Check-in and check-out processes were easy and fast. Good breakfast included.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are delighted to hear you enjoyed your stay with us. No much how much time you have to spend in this wonderful city, we are committed to making it enjoyable, memorable, and meaningful. Our friendly and professional staff are here to help you make the most of your visit, from offering key amenities like complimentary breakfast to streamlining necessary processes like check-in. It's dedication you can count on! We hope you will join us again the next time life brings you to New York City. Until then, safe travels. Mustafah Syed General Manager

"Lovely Hotel"

5
cas390, Glasgow, United Kingdom 27/11/2016

We recently stayed at the beginning of November. The hotel is in a fab position 7 mins walk to Penn Station 10 mins to Times Square, great location for shopping and getting about. Hotel rooms were immaculate clean great shower and great wifi. Nice bar to the back of hotel with outside area great to relax with a few drinks after walking all day. Breakfast was good plenty to choose from. Would recommend and definitely stay again if back in New York.

"4 out of 5"

4
Dutch_Hawk, Wilmington, North Carolina 26/11/2016

The staff was excellent and helpful. The location was great. The coffee/tea bar in the lobby as well as the complimentary (although somewhat sparse/basic) breakfast buffet was nice. The big problem is that there is apparently no service elevator so give yourself extra time in the morning or take the stairs. 4 out of 5.

"Perfect location"

5
martinasadler, Burton upon Trent, United Kingdom 23/11/2016

Just returned from our 6 nights at this hotel.Everything was perfect from start to finish.Had a lovely room overlooking the Empire State Building.Room was modern and the bed was spacious and comfortable.All the hotel staff could not do enough,nothing was too much trouble and specially thank you to Bebe and Sade on reception for all their help and professionalism.Also breakfast was very good plenty to choose from.We would definitely recommend this hotel and we will be back one day.

"Great Location and Even Greater Staff"

5
User 21/11/2016

My wife and I spent 4 days in NYC. We stayed at the Best Western Premier at Herald Square. Centrally located to all the NYC sites. The hotel room was EXTREMELY clean on our arrival. The staff could not have been more helpful and friendly, especially Bebe, the front desk supervisor. Always answered my questions with a quick answer and a smile. I HIGHLY recommend Best Western Premier in Herald Square for your NYC stay.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
I am so pleased we could make your four days in our beautiful city so entertaining and enjoyable. We strive to be a clean and calming homebase for our guests' NYC adventures, offering them a comfortable room and friendly smile when they return. Thank you so much for your kind recommendation. We hope you will join us again the next time you find yourself in New York! Mustafah Syed General Manager

"Loyal repeat customers"

4
Peter A, Richmond Hill, Canada 20/11/2016

Fantastic location. Staff was courteous , noise factor was s problem. Water pressure was weak and washroom was a little tight. Need to address noise factor and water pressure. Also need to provide better options for breakfast. Lounge was great.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Welcome back! I am sorry you had issues with the noise factor and water pressure in your room, and the quality of the complimentary breakfast options. These are all items we pride ourselves on, and I apologize you found them lacking. Please reach out to us so we can discuss the specifics with you and remedy this situation. Mustafah Syed General Manager

"Fantastic central hotel"

5
User 18/11/2016

Recently stayed here for a week, 2 adults and 2 teenagers. Had a very clean, quiet and comfortable room on the 14th floor. Beds were very comfortable and room had great TV channels. The breakfast was fabulous - variety of hot dishes, cereals and pastries which varied every day. The coffee and water in the reception were very useful and available all day. The receptionists were so kind and always willing to help giving directions and advice. Happy hour in the evening was lovely in the outdoor patio. The bartender was great and always gave us bowls of nibbles when we were in the bar. Finally, the hotel was so centrally located within walking distance of most NYC attractions.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for sharing such a detailed account of your stay with us, and all of the wonderful things our property has to offer! From our friendly reception to the amazing happy hour specials at our onsite lounge, and everything in between, we always have the guest in mind. It makes us an incredible value and a wonderful place to embark on your own NYC adventure. We hope to see you again soon! Mustafah Syed General Manager

"Good value at a very convenient location"

3
telemark, berne 15/11/2016

I found the Best Western Premier Herald Square very conveniently located and quiet. I particularly liked the fact that it is not one of these huge hotel complexes with hundreds of rooms. That is also reflected in the good service the attentive staff provides around the clock. Rooms are tiny but cater for all the needs of the average city traveller (including free Wifi). Compared with the other hotels on the same block I found the BW a bit lower scale than average. Still: It offers good value for the buck at this location.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We love our smaller footprint, with only six rooms to a floor, for the same reason you do. It gives us the opportunity to better attend to our guests, and respond quicker to any of their needs. When guests come to our property, we want them to feel at home, and our scale allows us to do just that. We hope to see you again soon! Mustafah Syed General Manager

"Great location and a welcoming team!"

5
User 14/11/2016

I have stayed at this location several times and it always feels like a "home away from home" oasis in the city. Stephen in the lounge is a true gentleman and equally friendly to locals/regulars and guests from out of town alike!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Welcome back! We love hearing from repeat guests. To know we provide you a home away from home while you're in the city is such a compliment. We offer so many amenities to our guests to help create that atmosphere, like free wifi, complimentary breakfast, and our onsite fitness center. Pair those features with our quality customer service, and it's hard to find a more inviting hotel in NYC. I will pass your praise on to Stephen, and invite you to join us again soon! Mustafah Syed General Manager

"My recent stay at the Best Western Premier in NYC"

5
Z6832QLkeithm, Providence, Rhode Island 14/11/2016

This is a great hotel. It is conveniently located, well maintained, offers a complimentary breakfast, and overall a fantastic value. Jay and Bebe at the front desk are always welcoming and helpful. Erica in the breakfast area is also welcoming and very nice. I stay here whenever I travel to NYC for these reasons. Keep up the good work!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for sharing your five-star experience with us! I will pass your praise on to Jay, Bebe, and Erica. They, like the rest of our staff, are so committed to our guests and making their stays as memorable as possible. We strive to the be the hotel you keep coming back to for quality customer service, comfortable rooms, and the perfect location for your travels. With that as our goal, we will certainly keep up the good work! Mustafah Syed General Manager

"No complaints! Great location and service."

4
User 10/11/2016

The hotel is in a great location in midtown. We had a room at the back of the hotel and it was very quiet for NYC. The lounge is nice and quiet and has great prices from 3-8. The free breakfast was better than most free breakfasts at other BW hotels. We had to check out at 4 am for our flight and they actually had a sack ready for us with water and snacks. Very thoughtful! The room was cleaned early as soon as we were out and about for the day.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
The small and thoughtful actions, like the water and snacks you were given, the coffee, tea and water we keep in the lobby 24/7, and our dedication to offering a diverse and consistently stocked breakfast, are those that always seem to have the largest impact. That is why we make a point of seeking out new ways to surprise and delight our guests every day. We work hard to be the calm, convenient home base after a day of travels, a goal we exceed every day. We look forward to your next stay with us! Mustafah Syed General Manager

"Great location"

5
rafaelcamelo, Sao Paulo, SP 06/11/2016

Hotel is very well located, near Herald square station, penn station. It is walking distance from time square, Empire state ande Grand Central. The rooms are very comfortable and clean. Staff is helpful. The only negative point is the breakfast room, which is too small.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Business and leisure travelers alike will tell you our hotel's location is in the heart of it all. If you can't reasonably walk to your destination from our hotel, the subway is just a few steps away to whisk you to more distant attractions. Why waste precious moments of your NYC visit on a commute when you can stay in the middle of the action with us? Also, I'm sorry you found our breakfast room to be a little snug. We will certainly take your feedback into consideration when looking for ways to improve our guest experience! Mustafah Syed General Manager

"A Great place to stay"

5
Mark W, Belfast, Northern Ireland, United Kingdom 04/11/2016

This hotel is great place to stay in New York city. It is a small but very warm and comfortable hotel with really helpful front of desk staff as well as all the other staff. The breakfast was good as was the free tea and coffee served all day in the reception. The room was very clean and tidy. It is a 5 minute walk from the Empire State building and a 10 minute walk to Time Square and 42nd street.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We believe one of the best ways to make sure our guests have a lovely stay with us is to anticipate their needs and accommodate them before they ever have to ask. One such example is offering the tea, water, and coffee in the lobby 24 hours a day. Our free wifi and complimentary breakfast onsite are other examples of looking at what matters most to our guests and making sure we offer that to them free of charge. We strive to be a relaxing home base after a day of sightseeing or meetings, and reading reviews like this, I know we accomplish that! Mustafah Syed General Manager

"Better than we ever imagined!"

5
loonylaura666, Sheffield, United Kingdom 02/11/2016

We have recently returned from a 6 night holiday at the Best Western Premier Herald Square and the hotel was everything we hoped for and so much more. Arriving at 9.15pm after a long day of travelling from the UK we were quickly and easily checked in and made our way straight to our room on the 14th floor. After reading many reviews I had emailed the hotel ahead of arrival requesting a room on a high floor (the hotel has 17 floors) with a view of the Empire State building. We were not disappointed! The view was fantastic and didn't get old all week - seeing it first thing against a bright blue sky, at sunset, in pitch black and even in low cloud. A big thank you to the hotel for accommodating this request. The room matched up to the view and we were delighted. Expecting a small room from reading previous reviews our room was a great surprise. With two of us travelling (Mum and daughter) we booked a double room with two double beds. The beds were extremely comfortable, we found space for our cases, between the wardrobe and the large chest of drawers there was more than ample space for our clothes, the beds were extremely comfortable and the room definitely boasts the most sockets of any hotel I've ever stayed in. The bathroom was also a great size with a double width, powerful shower, many toiletries and vanity mirror. Our room had always been cleaned when we returned mid-late afternoon. The hotel has two lifts which we found to be quiet and speedy. Like with anything, at busier times could be a bit of a wait with the lift stopping at many floors but we're talking a couple of minutes if that! Breakfast was the biggest surprise. Having breakfast included in the room rate was one of the reasons that we chose this hotel. We had planned on grabbing something quick each morning before heading out for a more substantial breakfast/brunch but the high quality and huge variety of the breakfast on offer in the hotel meant we instead filled up every day on fresh bagels, breads, pastries, cooked options (which changed daily) including porridge, hash browns, bacon, sausage patties, pancakes and waffles. Cereals and fruit were also available. The juice was gorgeous - freshly squeezed and the coffee was amazing. Others have mentioned the small size of the breakfast room. We never had any problem getting a table straight away and visited breakfast at varying peak times from 7.30 - 8.30am. Sometimes there were queues but there's plenty of space in reception and in the lounge or you could even take your food to your room! Worth the wait if you have one anyway. Sticking with refreshments, we loved the iced water and coffee facilities in the reception area. We made great use of this during our stay, always filling up our bottles before heading out on a morning or grabbing a coffee for a mid-afternoon re-charge. The coffee was the same great quality as in the breakfast room and this was a lovely touch! The location of the hotel is absolutely perfect. Sandwiched between 6th Avenue (Avenue of the Americas) and 5th Avenue you're never more than a few minutes' walk from bars, cafes or restaurants (there's a Starbucks and a McDonalds just around the corner). On West 36th Street itself, across the road, there's a great Irish Bar if you get torrential rain like we did and just want to make a run for it - tasty food and drinks, huge portions, reasonable prices and a great atmosphere. Just a 5 minute walk from 34th Street Herald Square Subway station serving most of the major lines and Penn Station not much further along the street, this hotel is amazingly located for exploring the whole of Manhattan and beyond! We did a lot of walking to explore the city on foot: Times Square is approximately 20 minutes away and just a little further is the Rockefeller Centre. You're just 5 minutes away from the entrance to the Empire State Building, Macy's and Monarch Rooftop Bar on top of the Marriott (recommended for cocktails and amazing views of the Empire State!) . And if you head up 5th Avenue towards Central Park in no time you'll take in the library as well as Grand Central Station. It was our first time in New York and the location of this hotel just made everything so easy. Being on a slightly quieter street was great too - not being immediately thrust into the bustle but still with everything on your doorstep! This hotel is fantastic and made our holiday in New York a dream. I'd recommend this hotel to anyone - especially first time visitors like us. It's so much more than just the comfortable base in a great location we were looking for and I wouldn't hesitate to stay here again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Your review is so thorough and kind. Thank you for sharing such a lovely narrative of your time in our great city. It clearly paints a picture of what our guests experience at our hotel, and everything we have to offer. If you're looking to make the most of your time and budget when staying in New York City, it's difficult to find a hotel with a better location, greater value, and friendlier staff than ours. Don't let this first visit be the last you make to our wonderful city! We welcome you back the next time you're here. Mustafah Syed General Manager

"home away from home"

5
Francesca N, albany, United States 02/11/2016

Starting from the warm and friendly reception of the front desk, the wait staff at breakfast & housekeeping one gets the feeling of being at a family gathering. Its so thoughtful to have not only coffee and tea in the lobby but also icecold water and free use of a laptop! I've stayed at bigger and more expensive hotels and there are less expensive hotels within the area but none that matches the cozy feeling at this one! Thank you

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
When it comes to value, our hotel is a cut above. We have budget-conscious amenities, like free wifi and complimentary breakfast. Our in-room offerings, like luxury toiletries and a breathtaking view of the Empire State Building, are on par which much pricier hotels in the area. We even have an onsite lounge with a relaxed atmosphere and a happy hour that can't be beat. We don't think you should settle on accommodations to fit within a tighter budget. When staying with us, you get it all. Thank you for sharing your five-star experience with us. Hurry back! Mustafah Syed General Manager

"Awesome place to stay"

5
User 02/11/2016

One of the best value for the money which you spend ... it is totally overwhelming and the crew which this particular place hires are a truly professionals from a concrete hotel management background ... front office executives are true assets to the hotel as they have provided great experience with their customer management skills.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Every member of our staff – from our front desk representatives, to housekeeping, to our dining staff and everyone in between – is committed to providing our guests with an experience that exceeds expectations. We anticipate our guests' needs and seek out ways to surprise and delight them during their stay. We want your time at our hotel to be as enjoyable as the time spent in our beautiful city, and I'm so pleased we did not disappoint during your stay. Join us again the next time you're in New York City! Mustafah Syed General Manager

"Great room,location and staff"

5
_joaniemarie2013, Rochester, New York 01/11/2016

The room was very clean and stocked, and very comfortable with a real shower! Many great choices for breakfast ( pastries, omelets)etc. Staff was very welcoming and helpful for information. Bebe went out of her way to help to make our stay the Best!!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
If you're looking for a place to stay with comfortable rooms, convenient amenities like free wifi, and a staff that goes above and beyond to accommodate its guests, you've come to the right place! I will certainly pass your praise on to Bebe. She and all of our staff members are friendly, helpful and truly go out of their way to make our guests know they are welcome. Thank you for your five-star review. I hope you will join us again soon! Mustafah Syed General Manager

"Location, location, location and a great hotel for as 5 day exploration of NYC"

5
glena878, Victoria, Canada 01/11/2016

A perfect location for exploring Manhattan by foot, our preferred mode of transport, and close to subway when necessary. Walking distance to all that mattered. Great sitting area out front for watching the world go by, excellent breakfast, nice really well laid out and comfortable room, great staff. The perfect hotel for our 5 day exploration of the city. Will stay again when next we return.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
In a city with so much to offer, we strive to be the convenient, quiet and comfortable home base where you start your exciting day of adventure in NYC. With a delicious complimentary breakfast waiting downstairs, we help you make the most of your morning before heading on your way. Then, when you return, take advantage of the great happy hour specials in our onsite lounge and wrap up the day! I am so pleased you had such an enjoyable stay with us, and we look forward to your next visit! Mustafah Syed General Manager

"Nice location but not friendly"

2
Jens19812013, Sauda, Norway 01/11/2016

The hotel is modern and in a good location of Manhattan with easy access to subway and shopping. The room was clean and okay in space with free breakfast of great standard for USA but the staff is not friendly at all, working mostly with out name tags we feel not welcome for any question.

"Excellentlocation"

5
CouncillorsWife, Manitoba 31/10/2016

Hotel near delis, bars, Empire State Building, subway, Broadway, walking distance to Time Square and Central Park. Hotel was clean, rooms were comfortable, staff very helpful with directions and maps.

"Clean, efficient, and great location. "

4
PowerPlayNS, Nova Scotia 29/10/2016

Stayed here for a couple of nights as we had tickets to Billy Joel at MSG. Great location for anything in the Garden. Room was small, as usual in NYC. Updated bathroom with great pressure in the shower. Breakfast is the usual BW fare and in the cellar. They do keep the hot dishes well stocked. Did try the bar out back. Staff were all very friendly and efficient.

"great stay"

5
User 28/10/2016

The hotel was great! Perfectly clean. Rooms are super nice, bathroom clean updated and toiletry's were of good quality. Quite nights sleep, comfortable bed. Breakfast is far superior than any other hotel that I have stayed at, great selection of food that changed each day. Nice bar to get a great priced drink and relax at. Any questions we had about where to eat and how to get to places were answered right away. Bebe was an excellent front desk host who helped us greatly. Ryan got our bags to our rooms and gave us an overview of the room which was helpful. I would not hesitate to stay at this hotel again.

"Good location in Manhattan"

5
Joanne K, Rome, Italy 28/10/2016

The location of this hotel is perfect for your stay in Manhattan. It is very near the Empire State Building and the busstop for the Big Bus Tour. And it is on walking distance from the metro station for the metro to the airport. The staff is helpfull and the rooms are small, but clean. We liked coming back to a clean room every evening. We always had a good night sleep in the wonderful bed. We were always happy with the variations of the breakfast. Personally I really loved the omelette with cheese and waffles. The next time when we are in New York again we surely going to consider this hotel again. ?

"Excellent location"

5
trish w, Newcastle upon Tyne, United Kingdom 27/10/2016

You couldn't pick a better location - less than 10 min walk to Penn station for the E train to Jamaica to catch the Air train to JFK, round the corner from Herald square subway and Macy's. Short walk to the Empire State Building and Times Square. Hotel itself small and comfortable, staff unobtrusive and and yet attentive. Rooms clean, beds comfortable and a great shower with a decent hairdryer and toiletries. In addition, the breakfast was varied every day with plenty of choice, there were pastries, muffins, porridge, three cereals and two hot choices. Also bread and brioche and a toaster if you like your bread toasted. There was always good, hot coffee or tea available in the lobby and a fitness room and PC with printer available, oh, and not forgetting a coffee and tea maker in the room, and air conditioning. Recommend this hotel wholeheartedly.

"All employees are kind"

4
User 24/10/2016

Great location. 20 min. Subway ride to museum of nat. Hist. And 20 min. Ride to little Italy. Staff is wonderful, breakfast, bar tenders, and front desk. Room could get tight feeling if staying for more than 2 nights. Clean and hospitable hotel.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Travelers have a plethora of hotels to choose from when looking for places to stay in New York. What truly sets us apart is our staff. From our friendly check-in staff, to our dedicated housekeepers, and finally our cheerful bartender in the lounge, we make sure every guest interaction at our hotel makes their stay a little better. If there is an opportunity to surprise and delight a guest, we take it. When paired with our prime location and valuable amenities, like complimentary breakfast and free wifi, we are the clear choice for a memorable NYC visit. Mustafah Syed General Manager

"Comfy and clean stay"

4
crazy_cat_sab, toronto 23/10/2016

Great location for major sights and attractions. We walked everywhere. The hotel is very small, about 6 rooms on each floor so when we requested a quiet room, we ended up getting one right across from the elevator (even after going back down to reception to change). Guests need to realize that people may be sleeping and shouldn't be talking at the top of their lungs while waiting for the elevator or letting their toddler run back and forth through the hallways. Our 2 double bed room was just the right size for the 2 of us. Note there is not much room around the beds but we managed. The beds were comfortable and we slept soundly when the hallways were quiet. There is not enough hooks in the bathroom to place stuff and the counter is very small. The lobby always provided free coffee, tea and iced water which was a much appreciated necessity during our crazy hot visit in August. The little patio out front and in the bar area in the back was cute. Breakfast in the basement was complimentary and we enjoyed the offerings. You need to go early if you want a seat. We had no problems finding a seat every day...There was a good selection of hot food that changed every day and the usual cereal, pastries, and yogurt were available. We were surprised that they offered fresh fruit as well! The staff were wonderful in making sure the food was replenished. The free wifi was spotty so I relied on my own data plan. The front desk staff for the most part seemed to want to help you.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are a smaller hotel, but we pack a lot of hospitality in our walls! I agree guests should be mindful of those rooms near the elevator when waiting to make their descent, but I do apologize you found the noise level inside your room impact by this. We make an effort to ensure each guest gets a good night's rest, regardless of what else is going on in the hotel. In addition, we will make note of your feedback about the counter space and hooks in the bathroom. Space is at a premium in NYC, but we are always looking for ways to improve guest experiences, and we will keep this in mind moving forward. I'm glad you enjoyed our complimentary breakfast, and your stay overall. Mustafah Syed General Manager

"Good budget hotel"

4
M&GM-TRIP, Newton Mearns, Scotland 22/10/2016

My family and I stayed here for the day and found the hotel to be in an excellent location with easy access to the shopping on Times Square and some excellent restaurants. The hotel is unpretentious with a small reception area and outside seating area. The rooms are small (we had a double, double room on the 7th floor) spotlessly clean and adequately furnished, there was only one chair at the desk but this was not a problem, there was a small wardrobe. The bathroom was small but perfectly function able with a double shower and small sink and all the amenities you would find in larger hotel bathrooms. The reception staff were extremely courteous and helpful. Whilst at the hotel we went to the Keg Room situated across the road, this is a great Irish sports bar, which has a super atmosphere and serves great food at reasonable prices ( for New York).

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We see the limited space inherent with NYC rooms as an opportunity, rather than a hindrance. It allows us to make the most out of our smaller footprint, streamlining the rooms to contain exactly what every traveler needs, with a chic and economical way of presenting those amenities. It lets the unique character and charm of our hotel shine through in every detail. There may be larger hotels in the area, but none have our personality and accommodating staff to help you make the most of your stay. Mustafah Syed General Manager

"HOMEY, WARM RECEPTION"

5
1Nija, Albany, New York 21/10/2016

Great location, great reception by the employees, wonderful amenities, clean rooms, robust buffet breakfast...i could go on and on. The only New York City hotel I've felt safe and comfortable in. Feels like home including the free laptop in the lobby - they've thought of everything

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! To know we made you feel safe and comfortable during your stay means so much to us. When guests stay with us, we want it to feel like a home away from home. We seek to anticipate our guests' needs, and accommodate them before they ever have time to think, “I wish this hotel had…” The same goes for our face to face interactions. Our location is great for business and leisure travelers alike, and we offer a number of amenities to round out your stay, but it really comes down to our staff. They are committed to making your stay the best it can be, and I'm so pleased it shows. Can't wait until you join us again in the future! Mustafah Syed General Manager

"Not luxurious, but not bad."

3
boopboopdedoop, United Kingdom 21/10/2016

We stayed for two nights in early October. Location was excellent for all the sights of Midtown and the subway. The hotel itself was clean, the staff friendly and for the price paid I guess you could call this a budget Manhattan hotel. We generally book 4 star and above hotels but we went with the good reviews on trip advisor and decided to give this hotel a go. Note at this stage, our room was booked and paid for well in advance in February and our stay wasn't taken until October. The room we were given was of adequate size for Manhattan. We were only on the 3rd floor so the traffic/general noise from the road outside could still be heard but not too badly. We were a bit disappointed that as we'd booked so far in advance that the 3rd floor room at the front of the hotel was all we were offered but aside from this the room was OK. We had a problem with a group who were staying in the adjacent room who didn't think anything of having a full blown argument and swearing in the lobby outside our room at 2am. We called reception and the member of staff on duty came up and sorted them out without drawing attention that it was us that had complained. We were impressed with this service given - too bad that the idiots in the room next door had woken us up in the middle of the night! This was not the fault of the hotel but I wouldn't expect this kind of behaviour in a 4 or 5 star hotel so maybe it is to be expected in a 3 star, who knows. The inclusive breakfast was just OK. The first day there were no seats at all so we had to take the food back to our room, the second day the place was empty so I guess you just have to be lucky. There is a small gym at the hotel but no one seemed to use it so we thought that the hotel could make better use of the space by extending the dining room into that space maybe? Our main concern with the breakfast was the disposable plates and cutlery. We are surprised in this day and age that a chain like Best Western can be so un-environmentally friendly. They had staff bringing out the food and beverages so why not invest in a dishwasher and get proper crockery/cutlery!! All in all this was an OK hotel but probably not one that we'd rush back to.

"Best value for your budget trip!"

5
George S, Reno 18/10/2016

All hotels in the midtown area are expensive, but this one is the least expensive but still has quality service. The location is a block from the subway. The included breakfast buffet is one of the best I have experienced in all my BW stays. The room although small was very clean with new furnishings. The front desk staff was very helpful with directions. A special shout out to Bebe she is the best! This hotel is centrally located and the place to stay if you can't afford upscale, but want a decent place to stay!

"Great Hotel"

5
vmanola, Palatine, Illinois 15/10/2016

From the moment we arrived we were greeted by friendly staff,clean and