Best Western Premier Herald Square

Dear H7193PYbeatrizd, Thank you for sharing your kind feedback, we're so pleased to hear that you had a very pleasant stay with us and that our location added to your overall experience. It's always wonderful to know that our team made you feel welcome, and we truly appreciate you recognizing Pathik Patel for his friendly and helpful service. We'll be sure to pass along your kind words to him. We also appreciate your note regarding the bed size. Guest comfort is very important to us, and your feedback helps us better understand where we can continue to improve the experience we offer. It was a pleasure having you as our guest, and we're delighted that, aside from this minor detail, everything else met your expectations. We hope to have the opportunity to welcome you back again for another enjoyable stay. Sincerely, Mustafah Syed VP of Operations

Hi F3149IJomara, We're delighted to hear that you enjoyed your stay and found the rooms clean, modern, and comfortable. It's also wonderful to know that our location worked well for your needs and that you felt the pricing offered good value. We truly appreciate your recognition of our customer service, and we are especially pleased to hear that Mina made you feel at ease during your stay. We will be sure to share your kind words with her, as feedback like yours means a great deal to our team. Thank you again for taking the time to share your experience. We hope to have the pleasure of welcoming you back again in the future for another great stay! Sincerely, Mustafah Syed VP of Operations

Hi hrdg4744, We are thrilled to hear that you enjoyed our central location and found it convenient for visiting iconic New York City destinations like Macy's Herald Square, Times Square, Bryant Park, and Broadway. It's always great to know our location helps guests make the most of their visit to the city. We're especially pleased to hear your kind words about our team members, including Mohamad, Gebed, and Satya. Providing warm, attentive, and helpful service is something we truly take pride in, and your recognition of their efforts means a great deal. We will be sure to share your compliments with them. It's also wonderful to know that you enjoyed the comfortable beds, clean accommodations, and the breakfast offerings available for Best Western members. Creating a clean, comfortable, and welcoming environment for our guests is always our top priority. Thank you again for your thoughtful feedback and for making us your first choice in New York City. We truly appreciate your support and look forward to welcoming you back for another excellent stay! Sincerely, Mustafah Syed VP of Operations

Hi darioml891ZN, We're delighted to hear that you enjoyed our fantastic location in the heart of New York and that it made your stay even more convenient and enjoyable. Being centrally located is something many of our guests appreciate, so it's wonderful to know it worked so well for you. We're especially pleased to hear your kind words about Mr. Pathil and the rest of our team. Providing attentive, friendly, and helpful service is something we truly take pride in, and it's always rewarding to know when our staff makes a positive impact on our guests' experience. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. We hope to have the pleasure of welcoming you back again for another great stay in the future. Sincerely, Mustafah Syed VP of Operations

Dear 119rafij, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at check-in was frustrating and that there was confusion regarding the rate and reservation details. We understand how upsetting it can feel when expectations based on a booking do not align with what is presented at arrival. Our team strives to ensure all pricing and reservation information is communicated clearly and accurately, and we regret that this was not your perception during your stay. Your comments have been shared with our team for review so we can continue working toward improving clarity and consistency in our booking and check-in processes. We appreciate your feedback, as it helps us identify where we can do better. Sincerely, Mustafah Syed VP of Operations

Hi Maurerin, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our quiet atmosphere and found our location so convenient for exploring the area, with easy access to nearby attractions, transportation, and dining options. It's great to know that you found your room to be spacious, immaculate, and comfortable. Providing a clean and relaxing environment with great value is always our goal, and your kind words truly affirm our efforts. We sincerely appreciate you taking the time to share your experience and hope to welcome you back again for another enjoyable stay in the future! Sincerely, Mustafah Syed VP of Operations

Hi jaehoonp2026, Thank you for taking the time to share your feedback about your stay. We're so glad to hear that you enjoyed our excellent location. Being in Manhattan places guests close to many attractions, restaurants, and transportation options, and we're happy that this convenience added positively to your visit. We also truly appreciate your kind comments about the room and are pleased that it met your expectations for accommodations in the area. Most importantly, thank you for recognizing Laxmi. We're delighted to hear that her friendliness and cheerful attitude made such a positive impression during your stay. Team members like her take great pride in providing warm, attentive service, and it's always wonderful to see their efforts acknowledged. Your kind words about her dedication and hard work will certainly mean a lot. Thank you again for sharing your experience. We're grateful you chose to stay with us and hope you had a wonderful time exploring Manhattan. Sincerely, Mustafah Syed VP of Operations

Hi kerrenk2026, Thank you so much for your wonderful review and for choosing to stay with us. We're delighted to hear that you had a great experience with us. It's fantastic to know that the luggage storage service was convenient for you and helped make your arrival and departure days a little easier. Travel days can be busy, so having a simple option to safely store bags while exploring the area can make a big difference. We're especially pleased to hear your kind recognition of Misba and Mina. Misba will be happy to know that his quick and friendly assistance with your bags stood out, and Mina will be thrilled to hear that she was able to help you several times at the front desk. Our team takes great pride in providing helpful, welcoming service, and your compliments truly mean a lot. We're also glad you enjoyed the location and found it convenient for nearby restaurants and easy access to the subway. Being able to explore the city easily is something many of our guests appreciate. Thank you again for taking the time to share your experience and for recognizing members of our team. We're so happy you had such a positive stay and hope to welcome you again on your next visit!

Dear paullX6115TE, Thank you for taking the time to share your feedback. We understand that in New York City, room sizes can feel more compact compared to other destinations, and we appreciate you noting that the room was cozy and typical for the area. That said, we're sorry to hear that your overall experience felt like more of a hassle than it should have been. Our goal is always to provide a smooth, comfortable stay, even in a bustling city setting. Your comments are valuable to us as we continue working to improve the guest experience from arrival to departure. We truly appreciate your perspective and thank you for giving us the opportunity to host you. Sincerely, Mustafah Syed VP of Operations

Hi marcodk9181JJ, Thank you so much for sharing your feedback! We're thrilled to hear that you had such a positive experience with our staff. It's wonderful to know that Patel went above and beyond to assist you with your requests. We take great pride in providing attentive and helpful service to all our guests. Your kind words are truly appreciated and will be shared with Patel and the team. We're delighted that your stay was enjoyable and look forward to welcoming you back for another great visit! Sincerely, Mustafah Syed VP of Operations

Dear Mobile415271, Thank you for taking the time to share your experience. We are truly sorry to read about what you and your family went through during your stay, and most importantly, we are very sorry that your daughter was injured. We understand how upsetting and distressing this situation must have been for you as parents. Any report involving a potential safety concern, especially one that affects a child, is taken seriously, and it is deeply disappointing to hear that you felt dismissed and unheard afterward. The lack of follow-up and communication you described is not the level of care or concern we strive to provide, and we sincerely regret the frustration and hurt this caused your family. Guest safety and well-being should always be a top priority, and we appreciate you bringing attention to what you believe was a hazard so it could be addressed. We are also very sorry that you did not receive the acknowledgment, empathy, and reassurance you deserved following such a distressing incident. Feeling ignored, particularly after something so serious, is understandably upsetting. Your feedback is important and has been noted. We regret that your experience left you with this impression and that we fell short in providing the care and responsiveness you expected. We wish your daughter a full and speedy recovery and truly appreciate you sharing your concerns so they can be taken seriously moving forward.

Hi Adventure50351981831, Thank you so much for taking the time to share your experience! We're delighted to hear that you truly enjoyed your stay and that our location and team made such a positive impression. Knowing that our staff was helpful and welcoming means a great deal to us, as we strive to make every guest feel comfortable and well cared for. We're also happy to hear that the hotel worked well for both solo travel and trips with friends. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back again in the future!

Hi SueWrites, Thank you so much for this truly wonderful and thoughtful review. We are incredibly honored by your kind words and the time you took to share such a detailed reflection of your experience with us. It means a great deal to hear that you found our hotel to stand apart, especially given your extensive travel experience and familiarity with accommodations throughout New York and beyond. Your recognition of our boutique atmosphere, cleanliness, and midtown location is sincerely appreciated, and we are delighted that you felt the value matched the experience. Customer service is at the heart of what we do, so your comments about the warmth, professionalism, and personal attention you received are especially meaningful. We are proud of our team's commitment to creating a welcoming “home away from home” for our guests, and it is wonderful to know that this approach resonated with you. Your acknowledgment of Ms. Abdelhamid and the dedication she and the team bring to getting to know returning guests truly means a great deal to us. We're also pleased that you enjoyed the comfort and design of the rooms, the updated bathrooms, and the quality of the bedding. It's great to hear that the breakfast offerings, fresh pastries, and Joe's Coffee added to your stay, as well as the amenities like the exercise room and cozy dining space. Thank you again for such a glowing recommendation. Reviews like yours are incredibly motivating for our entire team, and we are grateful to have been part of your New York experience. We look forward to welcoming you back and continuing to be your preferred “home away from home” in the city. Sincerely, Mustafah Syed VP of Operations

Hi 850zackh, Thank you so much for sharing such a wonderful and thoughtful review! We're delighted to hear that our location worked so well for your plans and made getting around by transit easy and convenient. It's also great to know that you felt safe in the area, even later in the evening, that peace of mind is so important when traveling. We truly appreciate your kind words about our staff and are thrilled that you found the rooms tastefully appointed and comfortable. Knowing that your experience stood out enough for you to plan to return on your next New York trip means a great deal to our entire team. Thank you again for choosing to stay with us and for your enthusiastic recommendation. We look forward to welcoming you back and making your next visit just as enjoyable!

Hi Trek36149519423, Thank you so much for taking the time to share such a thoughtful and detailed review of your stay with us. We truly appreciate it! We're delighted to hear that you enjoyed our Midtown location and found it convenient for shopping, sightseeing, and exploring so many iconic New York landmarks. It's wonderful to know our proximity to Penn Station, Times Square, Fifth Avenue, and the subway made getting around the city easy and enjoyable. We're especially pleased that you found the hotel clean, comfortable, and a great value, and that our team made a positive impression with their helpful and friendly service. It's also great to hear you enjoyed our breakfast café and that your room provided everything you needed to relax after long days of walking and sightseeing including a comfortable bed and a hot shower. Thank you as well for sharing helpful tips for future travelers, from nearby dining and shopping options to navigating the Staten Island Ferry and enjoying the incredible skyline views. Your insights will certainly be valuable to other guests planning their New York adventure. We're so glad you had a great time in the city and at our hotel. We hope to have the pleasure of welcoming you back on your next visit to New York! Sincerely, Mustafah Syed VP of Operations

Hi yeohk479, Thank you so much for sharing your experience! We're delighted to hear that your family enjoyed your stay and found the room clean and well-equipped for your needs. It's great to know our location worked perfectly for exploring Times Square, nearby restaurants, and the subway; it really is hard to beat! We're also thrilled that our staff made a positive impression with their friendliness. We would be absolutely delighted to welcome you and your family back on your next visit! Sincerely, Mustafah Syed VP of Operations

Hi hoora2026, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay. It's great to know that our friendly staff were able to assist you, and that you found your room tidy and comfortable. We're also glad that our central location made it easy for you to explore nearby attractions. Your recommendation means a lot to us, and we truly appreciate you sharing your positive experience. We look forward to welcoming you back on your next visit to the area!

Hi Curious378312, Thank you so much for taking the time to share your wonderful feedback. We are truly delighted to hear that you had such a lovely stay with us. We're thrilled that you enjoyed our central location and found the rooms comfortable and well-suited for your stay. Most of all, it means a great deal to know that Pathik Patel and Mina made such a positive impression. They take great pride in providing cheerful, attentive, and knowledgeable service, and your kind words will certainly be shared with them and our entire team. Knowing that their helpfulness and warm hospitality contributed to a memorable experience for you is exactly what we strive for every day. Thank you for recognizing their efforts and for recommending our hotel. We truly appreciate your support and look forward to welcoming you back on your next visit to New York City. It would be our pleasure to host you again.

Hi eddy3, Thank you so much for sharing such a wonderful and detailed review of your stay with us! We're absolutely delighted to hear that your six nights in New York were so enjoyable and that our hotel met everything you were looking for during your visit from the UK. It's great to know you appreciated our location, close to all the major attractions like Times Square, Bryant Park, and Madison Square Garden, while still offering a calmer retreat away from the busiest streets. We're also thrilled that you enjoyed the spacious room, the comfortable bed, the great shower, and especially the fantastic view of the Empire State Building. What a special bonus! Your kind words about our team truly mean a lot to us. We will be sure to share your compliments with Kushi and the rest of our staff, as well as our housekeeping team, who will be so pleased to know their efforts helped make your stay comfortable and spotless throughout. Thank you for recommending us so highly. We're honored to have been part of your NYC experience and would be absolutely delighted to welcome you back whenever your travels bring you to New York again. Safe travels, and we hope to see you soon! Sincerely, Mustafah Syed VP of Operations

Hi mjnola, Thank you so much for taking the time to share your wonderful experience! We're thrilled to hear that your recent four-night stay with us was perfect from check-in to check-out. It's fantastic to know that our team's friendliness and responsiveness made such a positive impression, and that you found the bed and pillows comfortable and the room immaculately clean. We're especially delighted that you enjoyed the view of the Empire State Building, it's always a treat for our guests! Your kind words mean a lot to our entire team, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back for another memorable stay in the future!

Hi Lynneworden1965, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and found our hotel to be very clean, comfortable, and conveniently located. It's always our goal to create a welcoming environment for every guest, and knowing we succeeded means a great deal to us. We're especially happy to hear your kind words about our team. Your recognition of Misba is greatly appreciated. He truly enjoys taking care of our guests, and your compliment will make his day. We're also glad that the accommodations worked perfectly for your group and that everyone felt comfortable and well taken care of. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you and your group back on your next visit!

Hi LT_ Dallas, Thank you for taking the time to share your experience with us. We're so pleased to hear that you enjoyed our great location and found your overall stay to be very good. Being within walking distance to so many wonderful food options, activities, and iconic New York highlights is something our guests love, and we're glad it added convenience to your trip. We're also happy to know that our luggage storage service was helpful while you waited for check-in. Our team is always glad to make your arrival as smooth and comfortable as possible. We appreciate your feedback regarding the room noise. New York can certainly be lively, but we understand how important a quiet, restful environment is. We will continue exploring ways to improve sound insulation and enhance the overall guest experience. As for breakfast, we completely understand your thoughts on pricing. We strive to offer quality and convenience, and your feedback helps us review and refine our offerings. Thank you again for staying with us. We hope to have the pleasure of welcoming you back on your next visit to New York City! Sincerely, Mustafah Syed VP of Operations

Dear sherrylA3361JV, Thank you so much for taking the time to leave us this wonderful review! We're delighted to hear that Mohammed and Laxmi made such a positive impression during your stay. They both take great pride in providing kind, attentive service, and we know they will be thrilled to hear your kind words. We truly appreciate your recommendation; there is no greater compliment for our team. It's wonderful to know that you enjoyed your experience enough to encourage others to stay with us when visiting New York. Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back on your next trip. Safe travels and warm regards! Sincerely, Mustafah Syed VP of Operations

Hi C9163BNguiseppem, Thank you so much for taking the time to share your experience! We're delighted to hear that Mohammed and Misbha were able to assist you during your stay. They are both dedicated to providing exceptional service, and it's wonderful to know their kindness and generosity made a difference, especially when you were experiencing issues with your payment. We truly appreciate your kind words, and we'll be sure to pass your compliments along to them. Thank you again for choosing to stay with us, and we hope to welcome you back soon! Sincerely, Mustafah Syed VP of Operations

Hi lindseyaA5714NX, Thank you so much for taking the time to share your experience with us! We're delighted to hear that your three-night stay was enjoyable and that check-in was seamless. Our team works hard to provide a smooth and welcoming arrival, so it's wonderful to know that it stood out to you. We're also glad you found your room clean, comfortable, and just what you needed for your stay. Hearing that you would definitely stay with us again truly means a lot; it's the highest compliment we can receive. Thank you once again for choosing our hotel. We look forward to having the pleasure of welcoming you back on your next visit! Sincerely, Mustafah Syed VP of Operations

Dear drewI463, Thank you for taking the time to share your feedback. We truly value hearing from all our guests and especially appreciate insights from someone with your travel experience and background. We're very sorry to learn about the difficulties you encountered with your recent cancellation and refund process. Please know that we take these matters seriously and always strive to ensure that all booking and refund procedures are handled accurately and in accordance with the policies set by both the hotel and our third-party partners, such as Orbitz. Unfortunately, when reservations are made through a travel agency, any changes or refunds must be processed through that platform, which can sometimes cause delays or confusion. We sincerely regret any frustration this experience may have caused and appreciate you bringing it to our attention. Your feedback helps us strengthen communication between our property and our booking partners. We hope to have the opportunity to restore your confidence in us in the future. Sincerely, Mustafah Syed VP of Operations

Hi Manni V, Thank you so much for sharing your wonderful review! We're absolutely delighted to hear that you had an excellent stay with us and enjoyed both our service and location. It's great to know that your check-in experience was smooth and that our team made you feel welcome and well cared for throughout your visit. We're also happy that you found our Midtown Manhattan location so convenient, being close to iconic attractions like Times Square, Grand Central Station, and the Empire State Building definitely makes exploring the city a breeze! And yes, the nearby local favorites such as Pio Bagels, Toast, and Roma Pizza are always guest favorites. Your kind words mean a lot to our entire team, and we're thrilled that you would consider your stay with us an excellent one. We hope to have the pleasure of welcoming you back the next time your travels bring you to New York City! Sincerely, Mustafah Syed VP of Operations

Hi Shiling, Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such a positive experience during your recent stay. Our team members, Jushi, Mugda, Mina, and Misba will be thrilled to know that their courteous and helpful service made such a great impression. They take great pride in providing warm and attentive hospitality to every guest. We're also pleased that you enjoyed our convenient location. It's always great to know it added to the ease and enjoyment of your visit. Your kind words and recommendation to friends and family mean the world to us. Thank you again for choosing to stay with us, and we look forward to welcoming you back on your next visit!

Hi itsnojoke, Thank you so much for taking the time to share such a detailed and thoughtful review of your stay! We're delighted to hear that you enjoyed our central location in Midtown Manhattan and found our rooms and common areas to be clean, comfortable, and well-equipped. It's wonderful to know that the thoughtful touches in your room, from the full-size bath amenities to the convenient workspace and lighting options, helped make your stay more enjoyable. We truly appreciate your understanding regarding the street noise; being in the heart of the city does come with a bit of that signature New York energy, but we're glad it didn't take away from your overall experience. Your kind words about our team mean the world to us, especially your recognition of Laxmi. She is a true gem who takes great pride in ensuring our guests feel welcomed and well cared for. We'll be sure to share your compliments with her and the rest of our staff; it will surely make their day! Thank you again for choosing to stay with us and for highlighting both our service and accommodations so kindly. We're thrilled to know you had such a positive experience and hope to welcome you back soon for another wonderful visit to New York City! Sincerely, Mustafah Syed VP of Operations

Hi SBC67, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay with us and found our location so convenient. Being just a short walk from Broadway and Rockefeller Center is definitely one of our favorite features, too. It's wonderful to know you had a comfortable stay and loved the beds, and we truly appreciate your kind mention of Pathik Patel and our amazing team. They'll be so happy to know they helped make your visit memorable! We can't wait to welcome you back on your next trip. It'll be our pleasure to host you again! Sincerely, Mustafah Syed VP of Operations

Hi susanjX4584SM, Thank you so much for sharing your wonderful feedback with us! We're delighted to hear that you enjoyed your stay and that our front desk team made such a positive impression with a warm smile and smooth check-in process. Providing a welcoming atmosphere from the moment our guests arrive is something we take great pride in. It's also great to know that your room met your expectations for cleanliness and modern conveniences, as we strive to ensure every guest feels comfortable and well taken care of. We're glad you found our location so convenient, with easy access to many local businesses and attractions. Your kind recommendation means a lot to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back again on your next trip and continuing to provide you with the excellent experience you deserve. Sincerely, Mustafah Syed VP of Operations

Hi sebastianalejandr326, Thank you so much for sharing your experience with us! We're delighted to hear that Mohammed and Misbha provided you with such excellent service during your stay. It's wonderful to know that they not only helped you get a comfortable room but also showed great patience and kindness in assisting with your requests and communication. We take great pride in having team members like Mohammed and Misbha, who go above and beyond to make every guest feel at ease and well taken care of. Your kind words mean a lot, and we'll be sure to share your feedback with them, they will be thrilled to know their efforts made such a positive difference for you. We truly appreciate your recommendation and look forward to welcoming you back again for another five-star experience in the future!

Hi neoliabY947TC, Thank you so much for your wonderful feedback! We're thrilled to hear that Mohammed and Misbha made such a positive impression during your check-in and helped ensure you had a great room for your stay. We're very proud of our team for delivering the kind of five-star service that makes our guests feel welcome and cared for. It's especially rewarding to know that you would recommend us to others, that's the highest compliment we can receive. We'll be sure to share your kind words with Mohammed and Misbha, as we know they will be delighted to hear how much their efforts meant to you. We truly appreciate you choosing us and look forward to welcoming you back again for another great experience!

Hi Z5143UDjeanettem, Thank you so much for sharing your experience with us! We're truly glad that, after the inconvenience of your originally booked hotel being closed, you found a welcoming place to stay here with us. Arriving late after a long flight can be exhausting, and we're delighted to hear that Mohammed was there to assist you quickly and kindly. We'll be sure to recognize him for going above and beyond to make sure you were taken care of. He'll be so pleased to know he made such a difference to your stay. It's wonderful to hear that you enjoyed the hotel itself and that our location made it easy to explore the nearby attractions on foot. We're proud to offer both comfort and convenience, and we're glad that it worked out well for you during your visit. Thank you again for your kind words and for choosing to stay with us. We hope the rest of your travels were just as enjoyable, and we look forward to welcoming you back whenever you're in the area again! Safe travels until next time. Sincerely, Mustafah Syed VP of Operations

Hi 314sherim, Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay with us and found our location so convenient. Being within walking distance of shops, dining, and local attractions really does make exploring the area easy, and we're glad that it added to your experience. It's wonderful to know you found our rooms clean and comfortable, even if on the cozier side. We strive to create a welcoming, well-kept space where guests can relax at a great value. And we couldn't agree more about Pio's. The bagels are definitely a local favorite, and we're happy you got to enjoy that bonus right next door! Thank you again for choosing us. We truly appreciate your recommendation and look forward to welcoming you back for another great stay in the future. Sincerely, Mustafah Syed VP of Operations

Hi 태원서2025, Thank you so much for sharing your kind review. We're thrilled to hear that you had such a wonderful stay with us. It's especially rewarding to know that Mr. Mohammad made such a positive impression on your visit by treating you with the care and attention you deserve. We'll be sure to pass along your compliments to him; he will be delighted to know his efforts made your stay feel like a VIP experience. We're so glad you enjoyed your time with us, and we truly appreciate you choosing our hotel. We look forward to welcoming you back again for another great stay in the future! Sincerely, Mustafah Syed VP of Operations

Hi ayeshaaK3748IH, Thank you so much for your thoughtful review! We're thrilled to hear that you enjoyed our great location and, most importantly, that Mina made such a wonderful impression during your stay. She is truly a gem on our team her professionalism, multilingual skills, and warm personality make such a positive difference for our guests. We couldn't agree more that having her at the front desk is a great benefit to our hotel. Your comment about feeling at home here is the greatest compliment we could receive. That's exactly the kind of atmosphere we want to create for all of our guests, and we're delighted that Mina helped bring that to life for you. We'll be sure to pass along your kind words to her, she will be so happy to know her efforts were appreciated. Thank you again for taking the time to share your experience, and we look forward to welcoming you back “home” on your next visit! Sincerely, Mustafah Syed VP of Operations

Hi V7855KL_, Thank you so much for sharing your kind words with us! We're delighted to hear that you had such a nice stay and enjoyed the clean room, comfortable bed, and especially the amazing view from your room. It's wonderful to know that these little details helped make your visit enjoyable. We're especially grateful for your recognition of Mina. She is an important part of our team, and we'll be sure to pass along your kind compliments to her. Knowing that her service helped make your stay even better will mean a lot to her. It was truly our pleasure to host you, and we hope to welcome you back again soon for another relaxing and memorable stay!

Hi vishalsB3080DC, Thank you for sharing your experience with us. We're delighted to hear that Mohammad made such a positive impression by providing you with a smooth check-in and warm hospitality. Your kind words mean a lot, and I'll be sure to pass along your compliments to him. It's also wonderful to know you enjoyed a clean and peaceful room during your stay. We truly appreciate your feedback and look forward to welcoming you back for another excellent visit. Sincerely, Mustafah Syed VP of Operations

Hi ericab407, Thank you so much for sharing your feedback with us. We're delighted to hear that you found your stay enjoyable and that the value of your room, along with its cleanliness, met your expectations. While the room size may have been on the smaller side, we're so glad to know that the neat and tidy presentation, as well as the overall comfort, helped make your visit pleasant. Your kind words about our front desk staff mean so much to us. They take great pride in providing warm, attentive, and genuine service, and it is truly rewarding to hear that they made you feel like cherished guests that is exactly the experience we strive to deliver. We sincerely appreciate your recommendation and look forward to welcoming you back on your next visit. Sincerely, Mustafah Syed VP of Operations

Hi Global47468790488, Thank you for your kind words and for sharing such a thoughtful review of your stay with us. We're so pleased to hear that you enjoyed our convenient location and that our team's kindness helped make your visit more enjoyable. It's great to know you found our bag drop service at check-out useful and that your room met your expectations for cleanliness and comfort. Your mention of feeling safe, finding value for money, and having easy access to the subway, dining, and shopping is exactly the type of experience we strive to provide every guest. We truly appreciate your feedback and hope we'll have the pleasure of welcoming you back on your next visit to the area. Sincerely, Mustafah Syed VP of Operations

Hi O3225SHmarkm, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our friendly staff, unbeatable location, and great value made your visit to Manhattan a pleasant one. It's wonderful to know that our proximity to so many fantastic restaurants and bars added to the convenience and enjoyment of your trip. Your recommendation truly means a lot to us, it's the highest compliment we could receive. We're delighted that you found our hotel to be a great choice for travelers looking to explore New York City while saving both time and money. That's exactly the experience we strive to provide! We can't wait to welcome you back the next time your travels bring you to the city. Please don't hesitate to reach out if we can assist in making your next visit even better. Sincerely, Mustafah Syed VP of Operations

Hi adamwY7116WI, Thank you so much for your kind and thoughtful review! We're delighted to hear that you had a great overall experience and that you would consider returning, that's truly the highest compliment we could receive. We're especially grateful for your recognition of our team, and Mina in particular. She is a valued member of our staff, and we're so pleased to hear that her kindness and helpfulness made a positive impression on your stay. We'll be sure to pass along your kind words to her! It's wonderful to know that you found your room clean and comfortably sized for two people, and that our location worked well for you. Being close to local shops and attractions is something many of our guests enjoy, and we're glad it added to your visit. We appreciate your honest feedback regarding the soundproofing. While we do our best to ensure a quiet and restful environment, we understand that light sleepers may prefer a little extra comfort with earplugs, and we'll continue exploring ways to improve in this area. Thank you also for your thoughts on breakfast. While we aim to offer a convenient and satisfying morning start, we understand that some guests may prefer to explore local cafes and we're always happy to recommend great spots nearby. We truly appreciate your feedback and are so glad we had the opportunity to host you. We look forward to welcoming you back on your next visit!

Hi oleperfesser, Thank you so much for your thoughtful and generous review. We're truly delighted to hear that your experience at our hotel was such a positive one, and we greatly appreciate you highlighting both the value and the heart of our property, our wonderful team. We're glad that you found our rooms to be clean, comfortable, and well-appointed, even with the cozier footprint that comes with a prime Midtown Manhattan location. We understand that space is a premium in the city, and we're pleased to know that our staff's service, efficiency, and warm hospitality helped make your stay even more enjoyable. It's always our goal to ensure each guest feels welcomed and well cared for, and it's lovely to hear that our team was able to promptly assist you with a room move when needed. Your comments about the room layout on the 17th floor are also very helpful not only to us, but likely to future travelers. We agree that those rooms offer lovely views, and your thoughtful explanation of the tradeoff in space is spot-on. We also appreciate your suggestion regarding offering cold beverages and snacks in the café 24/7. Feedback like yours helps us continue to improve, and we'll certainly keep this in mind as we explore ways to enhance the guest experience. Thank you again for choosing to stay with us and for recommending us to others. We hope to have the pleasure of welcoming you back the next time your travels bring you to Midtown Manhattan! Sincerely, Mustafah Syed VP of Operations

Hi Mobile10059825757, Thank you so much for your kind review and for choosing to stay with us! We're absolutely delighted to hear that you had a wonderful time and that your room met your expectations for cleanliness and comfort our housekeeping team works hard to ensure every guest feels right at home, and it's always rewarding to see that effort recognized. A special thank you for mentioning Mina! She truly goes above and beyond to ensure our guests are well taken care of, and we're so glad she was able to assist with your airport transportation. We'll be sure to share your kind words with her it will mean a lot. We're thrilled to have earned a ten out of ten from you! Your feedback is deeply appreciated, and we hope to have the pleasure of welcoming you back again soon for another seamless and enjoyable stay. Sincerely, Mustafah Syed VP of Operations

Dear 506chipm, Thank you very much for taking the time to share your recent experience with us. We're truly grateful for your thoughtful and balanced review, and we're especially pleased to hear that you found so many aspects of your stay enjoyable from our clean and modern rooms to the welcoming service, comfortable beds, and convenient, quiet location near Herald Square. That said, we sincerely apologize for the air conditioning issues you encountered during your visit. Your comfort is incredibly important to us, and it's clear that in this case, we fell short. While we appreciate your patience and the staff's efforts to offer room changes, it's disappointing to know that the temperature concerns were consistent in both rooms. Please know that we take this feedback seriously, and our maintenance team is actively investigating and addressing these climate control issues to ensure better performance moving forward especially during warmer months when it matters most. We're thankful for your kind words about our team and property overall, and while we regret that this one issue affected an otherwise positive stay, we hope you'll consider giving us another opportunity in the future. It would be our pleasure to welcome you and your family back and provide the comfort and experience you rightfully expect and deserve. Sincerely, Mustafah Syed VP of Operations

Hi makzak12, Thank you so much for taking the time to share your kind and thoughtful feedback. We are absolutely thrilled to hear that you had such a fantastic experience during your stay and especially that Mohammed made such a positive impression. Mohammed is truly a valued member of our team, and it brings us great pride to know that his warm welcome, professionalism, and attentive service made a meaningful difference in your visit. Your words beautifully capture the level of care and dedication he brings to his role every day, and we will be sure to share your comments with him. Recognitions like yours are not only encouraging but also a wonderful reminder of why we do what we do. We're delighted that your needs were met with such attentiveness and that your experience was memorable for all the right reasons. Thank you once again for your recommendation, and we look forward to welcoming you back for another exceptional stay very soon! Mustafah Syed VP of Operations

Hi Jiaronj2025, Thank you for sharing your experience with us! We're so glad to hear that Mohammed provided you with such warm and helpful service. He truly embodies the level of hospitality we strive to offer every guest. We'll be sure to pass along your kind words to him. It's also great to hear that you found the hotel clean and welcoming. We take pride in maintaining a comfortable environment, and we're thrilled that your stay started off on such a positive note. We appreciate your feedback and look forward to welcoming you back again soon!

Hi H957VQsofies, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our location in Midtown was the perfect fit for your visit, being just steps away from shops, restaurants, Times Square, Central Park, and the subway truly makes it convenient for exploring all that New York City has to offer. We're glad it helped you make the most of your trip! It's also wonderful to know that our team made a positive impression. Providing helpful, friendly service is something we take great pride in, and your recognition means a lot to us. We're especially happy to hear that your room was clean and neat. Our housekeeping staff works hard to ensure every guest feels comfortable and well taken care of. We would absolutely love to welcome you back the next time you're in the city. Thank you again for staying with us!

Hi vanessamO742OF, Thank you so much for your kind and thoughtful review! We're thrilled to hear that you had a positive experience during your stay with us. Our front desk team works hard to ensure every guest feels welcomed and well taken care of, so it's wonderful to know they were helpful and hospitable, especially in assisting with taxi services. We're also glad you enjoyed our prime location being just a short walk from the Empire State Building and close to multiple subway lines truly makes exploring New York City convenient and enjoyable. Your recommendation means a great deal to us, and we're honored that you plan to stay with us again during your next visit to New York. We look forward to welcoming you back and providing another great experience!

Hi mogens897, Thank you so much for taking the time to share your wonderful feedback. We are absolutely delighted to hear that your stay with us was such a positive and memorable experience! It's fantastic to know that you found our location ideal and enjoyed the comfort and cleanliness of your rooms, especially those amazing views of the Empire State Building and the NYC skyline. We take pride in offering not only a great location, but also a relaxing and well-maintained environment for all of our guests. Your kind words about our team truly mean the world to us. From the front desk to housekeeping, every member of our staff is committed to providing warm, attentive service, and it's heartening to hear that this was reflected throughout your stay. We're especially pleased to know that our team jumped in to help with your suitcase lock issue and ensured you received the guidance you needed to navigate the city and make the most of your time including attending a Mets game! We also appreciate you recognizing our team's efforts during the unexpected temporary water shut-off. We understand how important comfort and convenience are, and we're proud that our staff rose to the occasion by quickly offering solutions and ensuring your stay remained smooth. Your generous recommendation is greatly appreciated, and it would be our absolute pleasure to welcome you back the next time you visit New York City. Until then, we wish you all the best in your travels and thank you again for choosing to stay with us.

Hi 60preranas, Thank you so much for your thoughtful and glowing review! We're thrilled to hear that our location, service, and accommodations made your stay enjoyable and convenient. It's wonderful to know that you found our hotel ideal for accessing nearby attractions and that your room provided the comfort your family needed during your visit. We work hard to ensure all our guests feel right at home, and your kind words are truly appreciated. A special thank you for recognizing our team members, Mr. Patel, Laxmi, Ryan, Angelica, and Mina. They are all dedicated to delivering exceptional service, and your praise will certainly make their day. From assisting with your commute, banking, and airport transfers to providing a warm greeting each day, we're delighted to know their efforts stood out and enhanced your experience. We're honored by your recommendation and couldn't be happier to hear you found us to be a great value with a friendly atmosphere and clean accommodations. It was our pleasure to have you as our guest, and we look forward to welcoming you and your friends back soon!

Hi connector55033124589, Thank you so much for your wonderful review! We're absolutely delighted to hear that your first stay with us in New York was such a positive experience. It's fantastic to know that you found your room clean, comfortable, and spacious enough for your luggage, fresh sheets and a well-kept space can truly make all the difference when you're traveling. We're also glad you enjoyed the full glass windows and the cool view of the street; we agree that it adds a special touch to the overall stay. We're especially thrilled to hear that Mina, Gehad, and the rest of our team made a lasting impression on you. It's always our goal to make every guest feel welcome, and your kind words about their warm, proactive, and pleasant service mean so much to all of us. I'll be sure to share your compliments with the entire team. They'll be honored to know they contributed to your lovely experience. Thank you again for choosing our hotel for your visit to New York. We truly hope to welcome you back for another memorable stay in the near future. Mustafah Syed VP of Operations

Hi oliverbO6612WQ, Thank you so much for taking the time to leave such a thoughtful and enthusiastic review! We're delighted to hear that you enjoyed your stay with us and that our central location made it easy for you to explore the heart of New York City. Being just a 10-minute walk from Times Square certainly puts the excitement of the city right at your doorstep! We're especially thrilled to hear that Pathik Patel made such a positive impression on your visit. He truly enjoys helping guests make the most of their time in New York, and your kind words will mean a lot to him. We'll be sure to share your compliments with him and the rest of the team. It was a pleasure to welcome you all the way from Denmark, and we're honored to have earned a 10/10 from you! We hope to see you again on your next trip to NYC. Mustafah Syed VP of Operations

Hi papaj0a, Thank you so much for your kind and thoughtful review of your recent stay! We're truly honored to be considered one of your favorite hotels in all of New York City, that means a great deal to us. It's wonderful to hear that our team members Pathik, Chandu, and Nina continue to leave such a positive impression. We're incredibly proud to have them at our front desk, they consistently go the extra mile to ensure guests feel genuinely welcomed and well taken care of, and your recognition will absolutely be shared with them. We're also delighted that you enjoyed your room and the cleanliness and freshness upon arrival. Our housekeeping team takes great pride in preparing each room with care, and it's always rewarding to hear when that effort shines through. We're thrilled that the view from your window and the scent of fresh linen helped make your stay even more comfortable. Our central location is certainly something we're proud of, with Koreatown just steps away and an abundance of food options nearby, it's easy to explore and enjoy the best of NYC right outside our doors. We're glad you made the most of it and enjoyed local favorites like Paris Baguette and Andrew's NYC Diner! Thank you again for continuing to choose us and for taking the time to share your experience. We can't wait to welcome you back on your next visit to the city.

Hi aalqaraghuli, Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had an excellent stay in the heart of Midtown Manhattan. It's always rewarding to know that our guests find both value and comfort when choosing our hotel, especially given how busy and competitive the area can be. We appreciate you highlighting the benefits of the Rewards program. It truly is a fantastic way for travelers to enjoy exclusive offers, perks, and added touches like our welcome snack pack. We're thrilled you enjoyed that little extra during your arrival! Your comments about the value comparison between our location and similar options in New Jersey are greatly appreciated as well. We are proud to offer our guests convenient access to Manhattan's top attractions along with a comfortable stay, all at a reasonable rate. Thank you again for your kind recommendation. We look forward to welcoming you back on your next trip to New York City.

Dear JessicaG378, Thank you so much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We're absolutely thrilled to hear that you had an excellent experience and were able to make the most of your time in New York City! We're especially glad you enjoyed our central location, it really is one of the best perks of staying here! Being within walking distance of Grand Central Station, Times Square, the Empire State Building, and so many iconic landmarks makes exploring the city both convenient and exciting, and it sounds like you made the most of it. It's also wonderful to know that your Rewards membership added extra value to your stay. We love recognizing our loyal members, and I'm glad you appreciated the goody bag and the city maps to help you navigate and plan your adventures. A special thanks for recognizing Pathik Patel at the front desk, he truly embodies the spirit of our hospitality, and I'll be sure to personally share your kind words with him. It's often the little things like providing extra tea and milk with a warm smile that make a stay memorable, and I'm so glad he helped make yours extra comfortable. We appreciate your feedback regarding the luggage storage fee, while it is a small nominal charge to cover staffing and security for stored items, we completely understand how this may come as a surprise. I'll share your comments with our management team for review as we continue to evaluate how we can offer the best possible value and service to our guests. It means a lot to hear that you found your room clean, comfortable, and well-equipped, and that you enjoyed the views from the 15th floor New York has a skyline like no other! We're happy to hear that our team was friendly and helpful throughout your visit, and that you'd choose to stay with us again in the future. We'd be honored to welcome you back on your next trip to NYC and if there's anything we can do to make your next stay even more special, please don't hesitate to let us know.

Hi Kevin M, Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay and appreciate both the charm and modern touches our hotel offers. Being in the heart of Manhattan certainly makes exploring the city convenient, and we're delighted that our location enhanced your experience. It's wonderful to know that you found your room spacious and clean, comfort and cleanliness are top priorities for us! We also truly appreciate your kind words about our staff. Providing friendly and knowledgeable service is something we take great pride in, and we're always happy to assist in making your stay memorable. Your continued loyalty means the world to us, and we can't wait to welcome you back on your future trips. Thank you for your recommendation, and we look forward to hosting you again soon!

Hi R4821ALjonathans, Thank you for sharing such a thoughtful and detailed review of your stay! We're pleased to hear that our hotel met your top priorities, a quiet night's sleep, affordability, and convenient transit access. It's great to know that you enjoyed our breakfast area, patio, and fitness room, even with our more streamlined approach to amenities. We truly appreciate your feedback about noise levels. While we're glad that external noise wasn't an issue, we understand how important soundproofing between rooms can be for a light sleeper. Your comments are valuable, and we'll take them into consideration as we continue to enhance our guest experience. It's also wonderful to hear that our location worked well for you, with easy access to Penn Station, 34th St Herald Sq subway, and Grand Central. We strive to provide a comfortable and convenient stay for our guests, and we're glad you found our rates to be among the best available. Thank you again for your insights! We'd love to welcome you back on your next trip to NYC.

Dear Katie387, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent stay did not meet your expectations, and we regret any inconvenience you experienced. We understand how important it is for guests to feel comfortable in their rooms, and we're sorry for the confusion regarding the bed size. It's never our intention to cause frustration, and we will certainly review this with our team to ensure all room details are communicated clearly. Your comments about the room's insulation, the bathroom fan, and the curtain gaps have been noted, and we'll bring these to the attention of our maintenance team for review. We also regret the disruption caused by the fire alarm testing during your stay. While these tests are necessary for guest safety, we understand how early morning noise can be an unwelcome surprise, and we'll look into how we can better inform guests in advance. On a brighter note, we're glad you found the location convenient for exploring the city. Your feedback is invaluable as it helps us identify areas for improvement, and we truly hope you'll consider giving us another opportunity in the future to provide a more comfortable and seamless stay.

Hi johnml114TX, Thank you so much for your kind words! We're thrilled to hear that Mohammed and the rest of our team made such a positive impression during your stay. Providing friendly and welcoming service is something we truly take pride in, so it's wonderful to know you felt well cared for. We're also glad you found our location convenient for accessing everything you needed and enjoyed the breakfast offerings. While we're happy you found it amazing, we appreciate your feedback about adding more variety. Suggestions like yours help us continue improving the guest experience, and we'll certainly take it into account as we look at ways to enhance our breakfast selection. It means a lot that you plan to return, we can't wait to welcome you back and make your next stay even better!

Hi Heidi M, Thank you for taking the time to share your experience! We're delighted to hear that your stay was perfect for exploring Broadway, Times Square, and all the sights that make Manhattan so special. Our central location is certainly a great advantage for guests looking to immerse themselves in the city's vibrant energy, and we're thrilled that it made your visit even more enjoyable. It's wonderful to know that you found the hotel's ambiance inviting, from the lobby to your room. We take pride in offering comfortable accommodations, so we're glad you appreciated the quality linens, plush pillows, and well-appointed bathroom features. A corner room with a view is always a fantastic choice, New York's skyline is truly a sight to behold, especially for first-time visitors! We're grateful for your kind words and hope to welcome you back for another unforgettable stay in the future.

Hi K1981NXalanh, Thank you for taking the time to share your experience! We're thrilled to hear that you and your family had such a wonderful stay with us. Our location is definitely one of our biggest advantages, and we're glad it made exploring Times Square, Penn Station, and the nearby subway stations easy and convenient for you. Cleanliness is a top priority for us, so it's great to know that your room was well-maintained throughout your stay. While housekeeping is typically available upon request, our team strives to provide a welcoming and refreshed space for our guests, and we're pleased this was your experience. It's also fantastic to hear that our staff was helpful and accommodating—we always aim to make every guest feel at home. The convenience of the connected coffee shop is something many guests appreciate, and we're glad it added to your stay. Plus, with so many great dining options in the area—including The Keg Room across the street—it sounds like you got to enjoy some of the best the neighborhood has to offer! We truly appreciate your kind words and recommendation. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you to New York City.

Hi Cruiser26676291970, Thank you for your wonderful review! We're delighted to hear that you had a great stay and that our team, especially Pathik Patel, was able to assist you in a moment of need. We'll be sure to pass along your kind words—he'll be thrilled to be recognized! It's great to know that you enjoyed our modern and clean accommodations, as well as our convenient location near the subway and Herald Square. We appreciate your feedback regarding the room lighting, and we'll certainly take it into consideration as we look for ways to enhance the guest experience. We truly appreciate your kind words and hope to welcome you back for another fantastic stay in Midtown NYC!

Hi avrilf317, Thank you for your wonderful review! We're delighted to hear that you found our hotel both comfortable and convenient. It's great to know that you enjoyed the cafeteria on the first floor—an iced latte is always a good choice! We're also glad you appreciated our location and the fantastic dining options just across the street. Exploring local restaurants is a great way to enhance any stay, and we're happy that our proximity made it easy for you to find delicious meals. Most of all, we appreciate your kind words about our front desk team. Providing helpful and friendly service is something we take pride in, and we love knowing that our staff made your experience even better. We truly appreciate your recommendation and hope to welcome you back for another great stay soon!

Hi fmtd519, Thank you for sharing your experience with us. We sincerely apologize for the series of issues you encountered during your stay. We regret the miscommunication regarding breakfast hours and the lack of available coffee and tea. Ensuring that guests have accurate information and access to expected amenities is essential, and we will review how this information is communicated to avoid future misunderstandings. We are also very sorry that your room temperature issue was not addressed as promised. Guest comfort is a top priority, and we completely understand how frustrating it must have been to return after a long day to find no resolution. We will be following up with our team to ensure that guest requests are handled promptly and thoroughly moving forward. Regarding your late checkout request, we truly regret the confusion and inconvenience caused. As a valued rewards member, your requests should have been honored without unnecessary disruptions. We will be reviewing our internal processes to prevent this from happening again. Your experience is not reflective of the level of service we aim to provide, and we truly appreciate your feedback as it helps us improve. If you would be willing to reach out to us directly, we would love the opportunity to make things right. We sincerely hope you will consider giving us another chance in the future.

Hi Leta_619, Thank you for taking the time to share your experience! We're delighted to hear that our hotel's location suited your needs and that you found your room updated and clean. It's great to know that the large windows were a highlight of your stay—we love how they bring in natural light and offer a glimpse of the city! We appreciate your note about the elevator noise. Due to our boutique-style layout, some rooms are indeed closer to common areas, and we apologize if this impacted your stay. If you visit us again, we'd be happy to accommodate a room request in a quieter section of the hotel to ensure an even more comfortable experience. We truly appreciate your feedback and hope to welcome you back on your next trip!

Hi julianafanticellio, Thank you so much for sharing such a glowing review of your recent stay with us! We are thrilled to hear that your experience was exceptional and that our team contributed to making your visit so memorable. It brings us great joy to know that you felt welcomed and well-cared-for throughout your stay. Our goal is always to provide friendly, attentive service, and we're delighted that Misba, Mr. Pather Patel, and Naru went above and beyond to ensure your comfort. Their dedication and thoughtfulness truly reflect the commitment we have to providing outstanding guest experiences, and your kind words will certainly be shared with them as a source of encouragement and appreciation. We're also pleased that you enjoyed our clean and well-maintained facilities, along with our prime location, which makes exploring the heart of New York City so convenient. Your recommendation means the world to us, and we're already looking forward to welcoming you back on your next visit. Thank you once again for your wonderful feedback and for choosing to stay with us. We're honored to have been part of your trip!

Hi 389debbys, Thank you for sharing your glowing review! We are thrilled to hear about your wonderful experience at our hotel and appreciate you taking the time to highlight the various aspects that made your stay enjoyable. It's fantastic to know that our team's friendliness and dedication stood out to you. Providing exceptional customer service is something we take great pride in, and your kind words will be shared with the entire staff to remind them of the positive impact they have on our guests. We're delighted that you found your room to be comfortable and inviting. Creating a relaxing and welcoming atmosphere for our guests is always a top priority, and it's rewarding to know we succeeded in making your stay feel like a home away from home. Regarding the breakfast, we're pleased you found it to be reasonably priced and appreciated the variety of options available. While it is not complimentary, we aim to provide a dining experience that offers both quality and value, and we're glad it met your expectations. Your recommendation means the world to us, and we're so happy to hear that you would book with us again. Should you decide to return, we would love the opportunity to make your next stay just as enjoyable—if not better! Thank you once again for your kind feedback, and we look forward to welcoming you back in the future.

Hi willietino, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay. It's great to know that you felt safe, comfortable, and well taken care of by our caring and friendly staff. We're also glad you found our location to be convenient, with easy access to transportation, entertainment, and dining options—both near Times Square and the quieter East Side. We truly appreciate your kind words and are excited to welcome you back for another stay! Thank you again for choosing us, and we look forward to making your next visit just as enjoyable.

Hi Mariana S, Thank you so much for sharing your wonderful experience with us! It's truly heartwarming to hear that your stay exceeded expectations and that Mr. Patel played such an important role in making you feel at home. He takes great pride in providing exceptional service, and your kind words will mean so much to him. We're thrilled to know that our location suited your needs perfectly and that you found the room comfortable with a great bathroom and shower. Providing a relaxing and well-equipped space for our guests is always a top priority, so it's fantastic to hear that these details enhanced your stay. We're especially delighted that the flavored water at reception added a special touch to your experience! Small gestures like this are designed to make our guests feel valued, and it's lovely to know you appreciated it. It would be our absolute pleasure to welcome you back on your next vacation. Should you need assistance with future reservations or have any special requests, please don't hesitate to reach out to us directly. Thank you again for your kind review, and we can't wait to see you again soon!

Hi 191nardaf, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the change in our breakfast offerings. We understand how important it is to have breakfast available during your stay, and we appreciate you noting the nearby breakfast options like Bagels Schmear, as well as the convenient location near theaters, Herald Square, Macy's, Times Square, and museums. We are committed to providing guests with the best possible experience, and we value your input as we continue to improve our services. We hope to welcome you back soon!

Hi JessLynn1982, Thank you so much for your thoughtful review! We're so pleased to hear that you had a positive experience with us. It's great to know you enjoyed the clean, comfortable rooms, as well as the quiet, peaceful atmosphere of our property. We also appreciate you highlighting our convenient location and lovely views. We do understand that noise can sometimes be an issue in smaller hotels, and we apologize for any disturbances you experienced during your stay. We are always looking for ways to enhance our guest experience, and we appreciate your feedback on this matter. We're thrilled that you would stay with us again, and we look forward to welcoming you back on your next visit!

Hi AuroraMelendez, Thank you for such a fantastic review! We're thrilled to hear about your positive experience and truly appreciate you sharing it. Our team works hard to ensure every guest feels welcomed and supported, so it's wonderful to hear that our customer service stood out to you. I'll be sure to share your kind words with the staff—they'll be delighted to know their efforts made a difference. We're also pleased that you found your room consistently clean and that check-in and check-out were seamless. Convenience and comfort are priorities for us, and we're glad to know we delivered on both fronts. Our location really is ideal for exploring the heart of the city, and we're delighted that it added so much to your stay. With Herald Square, Times Square, the nearby train station, and all the shopping and dining options just steps away, it's great to hear that you found everything you needed within easy reach. Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another wonderful stay.

Hi H8433WUdavidm, Thank you for sharing such a thoughtful review! We're delighted to hear that you enjoyed your stay and found our hotel to be a peaceful retreat in the bustling heart of NYC. Our location is definitely a key highlight, and we're glad you appreciated being so close to all the action while still enjoying the tranquility of our spot in the middle of the block. It's great to hear that the nearby dining options added to your experience—New York's restaurant scene is truly something special! We're also happy that your room, though cozy, provided the comfort and updates you were looking for. A restful night's sleep is essential, and it's wonderful to know that the bed and pillows contributed to your overall comfort. Thank you for your kind words about our staff! We strive to create a welcoming and friendly environment, and it's heartening to see our team's efforts recognized. We'd be thrilled to welcome you back on your next visit to NYC.

Hi lisah949, Thank you for taking the time to share your experience with us! We're delighted to hear that you were pleasantly surprised and enjoyed wonderful service throughout your stay. Our team works hard to create a welcoming environment, and it's so rewarding to know that their friendliness and attentiveness helped make your visit enjoyable. It's also great to hear that you found the room well-stocked and that, despite the cozy layout, it met your expectations. We strive to offer a clean, comfortable, and well-maintained environment, and it's fantastic to know we succeeded in making your stay enjoyable. Thank you for your kind words, and we look forward to welcoming you back for another pleasant stay!

Hi yasirm683, Thank you for taking the time to share such a wonderful review of your recent stay. We are delighted to hear that you were impressed by our friendly staff, modern amenities, and central location. It's fantastic to know that you found our rooms spacious and clean, providing a perfect retreat after your busy days exploring NYC. Your high recommendation means a lot to us and encourages our team to continue delivering exceptional experiences for our guests. We look forward to welcoming you back on your next visit to the city!

Hi tjmckee, Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay and appreciated our complimentary coffee, water, and tea available around the clock. It's great that you found our location convenient and walkable to Times Square, and we're delighted that our staff, especially Laxmi, made a positive impact on your experience. Your kind words about the comfortable bed and quiet room mean a lot to us. We hope to welcome you back for another enjoyable stay in the future!

Hi amna87, Thank you so much for your wonderful review! We're happy to hear that Pathik, Mo, and the rest of our team were able to provide you with helpful and friendly service during your stay. It's great to know you found our location in the heart of Manhattan convenient and that you enjoyed the comfort of your bed and the convenience of the bathroom. We appreciate your recommendation and look forward to welcoming you back for another positive experience.

Hi GoPlaces53105972647, Thank you for your wonderful review! We are delighted to hear that you had a perfect stay with us during your 10-day vacation in NYC. It's fantastic to know that you found your room comfortable and clean. We're especially pleased to hear that Pathik and Chandy, along with the entire team, made your stay welcoming, friendly, and thoughtful. Providing exceptional service is our top priority, and your kind words mean a lot to us. We are thrilled that you would choose our hotel again for a future trip to NYC. Your appreciation and satisfaction are the greatest rewards for our efforts. We look forward to welcoming you back on your next visit to New York City!

Hi P1655AEianf, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you encountered, particularly with the staff's response and the condition of the hotel. It's disappointing to hear that your experience did not meet your expectations, and we understand how important it is to feel valued as a guest. I'm glad to hear that you found the hotel clean, but I apologize for the outdated facilities and any inconveniences you experienced with water pressure and your booking. Your comments will be taken seriously as we strive to improve our services and guest experience. We hope you might reconsider and give us another chance in the future to show you the level of service we aim to provide.

Hi sarahIV1954FY, Thank you so much for your kind words and for sharing your positive experience at Best Western Herald Square! We are delighted to hear that you had a wonderful stay and that our staff, particularly Gehad and Misbah, made a significant impression on you. Our team takes great pride in providing exceptional service, and your recognition of their efforts is truly appreciated. It's also great to know that you enjoyed our mini bar offerings with water, coffee, and tea. We look forward to welcoming you back for another fantastic stay. Thank you again for choosing to stay with us and for taking the time to leave such a lovely review.

Hi TravelCrazi, Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated our convenient location and found our staff to be very nice during your stay. However, I sincerely apologize for the issues you encountered with cleanliness and maintenance in your room, including the splatter on the wall and the rusty soap rack. Your feedback is invaluable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding of the challenges that come with NYC hotel rates and the small room sizes. Your comments about the vending machine options and pricing will also be taken into consideration as we strive to enhance our guests' experience. We hope to have the chance to welcome you back for an improved stay in the future!

Hi Curiosity4972418771, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and that Chandu made a positive impression. It's great to know that our central location, clean rooms, and flexibility with your checkout time contributed to your experience. We truly appreciate your recommendation and look forward to welcoming you back the next time you visit New York!

Hi stephaniecM7292NR, Thank you for sharing your experience during your recent stay with us. We are pleased to hear that you found the room perfect for relaxing and sleeping. Your kind words about Chandu are greatly appreciated. We're thrilled to know that his assistance made your stay smooth and enjoyable. He truly is an asset to our team, and we will make sure to recognize his excellent service. We're glad you enjoyed the complimentary water and coffee at the front desk and appreciated the ambiance and great music. Your feedback means a lot to us, and we look forward to welcoming you back on your next visit to New York!

Hi 796whitneyd, Thank you for your fantastic review! We are happy to hear that you had such a wonderful stay with us. It's great to know that you found our rooms clean and comfortable, and that our staff, especially Chandu, made a positive impression with their helpful and kind service. We're glad you enjoyed the 24/7 tea, coffee, and lemon water in the lobby. It's always our goal to provide a welcoming and convenient experience for our guests. Thank you for your high recommendation. We look forward to welcoming you back for another great stay!

Hi makjms, Thank you for taking the time to share your feedback with us. We're happy to hear that you found the bed and pillows comfortable and enjoyed the view from the top floor. It's wonderful that you appreciated the shower's glass door and the central location of our property. We value your input on the room size and amenities, and I apologize for the inconvenience you experienced with the lounge service and the vending machine. We're currently evaluating these areas to enhance our guests' experience and appreciate your comments, which help us in this process. I'm glad you found our coffee, tea, and water offerings in the lobby to be a convenient touch. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.

Hi W9555FCjorgea, Thank you so much for your wonderful review! We are happy to hear that you and your daughter had such a positive experience during your stay with us. We're thrilled that Ghehad, Pathik, Patel, and Faizana were able to make you feel at home and provide the service, attention, and empathy that made your visit memorable. Your kind words about our team mean a lot to us and reinforce our commitment to delivering exceptional guest experiences. It's great to know that our location, cleanliness, and amenities contributed to your comfort and convenience, especially after long hours of exploring the city. We're pleased to hear that you found our beds and pillows to be a welcome relief. Thank you once again for your feedback. We wish your daughter all the best as she begins her college journey, and we hope to welcome you back on your next visit!

Hi mollies707, Thank you so much for your positive review! I'm happy to hear that our staff were friendly and helpful, and that you found our location ideal with easy access to the subway. It's wonderful to know that you enjoyed the comfort of our beds and the spaciousness of your room, especially in NYC. I'm glad we could promptly resolve any minor issues you encountered. Your feedback about the great value for money is greatly appreciated. We look forward to welcoming you back on your next visit to the city!

Hi N8306POmichaelr, Thank you so much for your fantastic review! We're happy to hear that you enjoyed the recent renovations and found everything to be fresh, clean, and comfortable. It's great to know that our remodeling efforts have made a positive impact on your stay. I'm especially pleased to hear your kind words about Pathik Patel. We're lucky to have him on our team, and I'll be sure to pass along your praise. His warm and friendly demeanor is exactly what we aim to provide for all our guests. We look forward to welcoming you back and providing you with another excellent experience!

Hi Pasenger27557177914, Thank you so much for your wonderful review! We're happy to hear that you enjoyed your stay with us and that our location added so much to your New York experience. It's great to know that you felt safe and comfortable, and we're delighted that you enjoyed the view of the Empire State Building from your room. We're also glad you found our staff friendly and that the nearby bagel shop and 24-hour Taco Bell made your stay even better. We look forward to welcoming you back the next time you're in the city!

Hi bozm, Thank you for sharing your experience with us. We're glad to hear that you found our location convenient and that the rooms served your needs for rest. I appreciate your feedback about the room size and noise—being in a central location does have its advantages, but we understand that it can also bring some challenges with noise. I'll be sure to pass along your kind words to Chandu and Farzana at the front desk. They'll be delighted to know they made a positive impact on your stay. We hope to welcome you back again soon!

Hi kumarmehta14, Thank you so much for your wonderful review. We're happy to hear that your stay at Best Western Herald Square was delightful and exceeded your expectations. Yousuf and the rest of our team are dedicated to making our guests feel welcome and comfortable, and it's fantastic to know that you experienced this firsthand. We're also pleased that our family-friendly atmosphere added to the enjoyment of your stay. We appreciate your kind words and look forward to welcoming you and your family back for another exceptional visit.

Hi Voyage08859141382, Thank you for your detailed and thoughtful review. We're thrilled to hear that Yousuf Khan provided exceptional service and made your check-in process swift and efficient. It's wonderful to know that you found your room immaculate and well-maintained, enhancing your overall experience. We apologize for the absence of breakfast services and understand how this could be a drawback for travelers. We appreciate your understanding and will take your feedback into consideration as we strive to improve our offerings. We're glad you enjoyed our convenient location and found it easy to explore the major attractions nearby. Your kind words about our friendly staff and the overall positive aspects of your stay are greatly appreciated. We look forward to welcoming you back in the future.

Hi cozmoa, Thank you for sharing your experience with us. We are happy to hear that Yousuf and the entire team made such a positive impression on you with their friendliness, accommodation, and hospitality. It's wonderful to know that we could assist you during the check-in process, especially in such a challenging situation. We believe in taking a human approach and are glad it made a difference for you. We appreciate your loyalty and look forward to welcoming you back on your future stays. Your feedback motivates us to continue providing exceptional service.

Hi Valued Guests, Thank you so much for sharing your wonderful experience with us. We are happy to hear that you had an exceptional stay and felt right at home with our welcoming and attentive staff. It's great to know that you enjoyed your spacious and clean room with a stunning view of the city. We are also pleased to hear that our breakfast buffet met your expectations with its wide variety of options. A special thank you for recognizing Yousuf's friendliness and welcoming nature. He will be thrilled to hear your kind words. We look forward to welcoming you back soon for another memorable stay.

Hi 892melodyb, We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. I want you to know that our team will research your comments and make the necessary arrangements in order to keep these issues from happening again with future guests. Thanks for letting us know, we hope to host you on a future visit.

Dear F9308LQrobertf, We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.