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Best Western Premier Hotel Herald Square, New York

4.5/5  - basé sur 2090 notations.
50 W 36th Street, 10018-8029, New York, United States - See map

Welcome to the Best Western Premier Herald Square! Select this great Best Western hotel in New York, New York and enjoy a host of convenient amenities at a great value while traveling. The Best Western Premier Herald Square is conveniently located with easy access to key area attractions and business locations. See all of the New York City sites before coming back to enjoy the comfort of your hotel room. The Empire State Building, Macy's, Herald Square, the Fashion District, Times Square, the Theater District are all within walking distance. Hotel guests will appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed internet access, free long distance access, toiletries, iron/ironing board, coffee/tea maker and hair dryer. King size beds and other upgraded amenities are available in select rooms. Our friendly staff is ready to ensure a comfortable and memorable stay. Make a reservation today and save at this New York, New York hotel! Enjoy your stay!

Best Western Premier

Hotel Herald Square

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2093 guest reviews
NOTE ISSUED
Excellent
1141
Very Good
748
Average
153
Poor
38
Terrible
13
REFER TO NOTICE
Business Business
181
Couples Couples
631
Family Family
807
Friends getaway Friends getaway
284
Solo travel Solo travel
88
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Hotel with central location"

5
12/07/2018

Stayed here in July with my wife and son. This hotel is very close to both Penn Station and Herald Square giving excellent access to wider New York. We stayed on the tenth floor in room with two twin beds and bathroom. The room was clean and serviced daily. Yes the rooms are smallish, but hey you're in Manhattan. The staff were friendly. Breakfast was served downstairs and included a hot buffet. There is also a small gym on that level. Near reception there is a small bar. A good choice in New York - enjoyed my stay here. Would go back.

"Good Place to Stay"

4
11/07/2018

We stayed here the first week of July. The staff were great. They stored our luggage while we started seeing the city. Breakfast was yummy and different day by day. The workers at breakfast worked hard to keep the place clean and get people seated quickly (which was great to see someone seat people, better organized). The rooms were decent size. (I have had smaller and bigger in the city). But great for the price. The beds are comfy and the shower had great pressure. My only complaint was when you enter the lobby it's nice and cold. The rooms wouldn't go below 67 degrees. I'm used to sleeping in 59 degrees. So coming back from a day where it's 95, it would have been nice to have a cooler room. Even with that I would easily book this hotel again. Good location to take in Times Square and Empire State building.

"Nice Stay In NYC"

5
11/07/2018

This hotel is conveniently located less than a half mile from Times Square (about a 7 minute walk) with great restaurants and shops near by. Staff is friendly and rooms are clean. Free wifi and breakfast and there are two parking garages open 24 hours on the block. They have a bar/lounge that offers happy hour from I believe 4pm-9pm (the bartender was somewhat rude but, whatever). They also have outdoor lounge chairs and tables in front of the hotel in case you want to smoke/relax. Other than that, the whole hotel is non-smoking. We had a very enjoyable stay and are planning a trip in September to stay here again.

"4th July Visit"

4
10/07/2018

A hotel very central to everything in New York. Overlooking Empire State Building. We booked two rooms Quenn for my wife and myself and double for son and daughter with two beds.The double room was great plenty of room but was not impressed with our room. They said it was a Queen bed but it looked more like a normal double.Thete was only a single wardrobe and nor chest of draws .We had to use our cases to store our clothes. We brought this to the attention of reception but nothing was done .This was also a disabled room on 15th floor which we has phoned from home two months before to change but we still got the room. Staff were plesent enough but could have sorted out our problem. Breakfast is included and is a basic American but will fill you if you wanted. Tea coffee is available all day in room and lobby . Rooms were clean and bedding and towels changed everyday if you wanted. Grand place to stay but only for our room all was prefect.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We really appreciate all feedback we receive from our guests after their stay. Thank you for providing feedback to us on your experience with our hotel and your room, as we are always seeking ways to improve our guests experience. I am glad you found out hotel to be a grand place to stay overall, and we hope to see you again next time you visit New York! Best Wishes, Mustafah Syed General Manager

"Another good experience"

4
10/07/2018

This was my second visit to this hotel. I would stay here every time I come to NYC, but their prices are not always as good as other similar places. Our room was small, but clean and modern and very nice. Coffee maker in the room, Wi-Fi and great breakfast room. My only negative comment is that it would be nice if breakfast room served until 10 or 10:30. I really like this hotel, but I have to shop price too.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so happy you chose to stay with us again! It is great to hear you had a wonderful stay with us during your trip to the Big Apple. We work hard to provide the best guest experience possible, and I'm pleased to know you had a good experience with both your room and amenities. We hope you'll choose to stay with us again next time you visit NY! Best Wishes, Mustafah Syed General Manager

"Very good!"

4
05/07/2018

Excellent price for such location and breakfast option close to Time Square! The room is small but the bathroom is very clean, with a big shower. Prefer floors from 13 and above to avoid noise, also at the back to see part of the Empire State Building!

"Great stay and great location "

5
04/07/2018

Stayed at the end of January for 8 nights and was very happy with the hotel. Yes the rooms are small, but we hardly used it and it had everything we needed in it and was very clean. No mini fridge, however there was a bucket which you could get ice from one of the lower floors so this was convenient for storing drinks. The breakfast was great and included a selection of hot and cold food. The hot food varied each day. There was something to suit all tastes (juices, cereals, toast, pastries, sausages, eggs, etc.). The breakfast room was small so I imagine it would get quite crowded and you may need to wait for a table. We were usually there between 7 and 8 30 and it wasn't a problem. We had an executive room which was located on the top floor of the hotel and had a nice city view. It was worth the extra money for the city view. I didn't have any problems with noise/sleeping at night. The location is great, it was approximately a 10 minute walk to Times Square. Will definitely be returning when we are back in New York.

"Excellent"

5
02/07/2018

My family and i have just got back from an 8 night stay in the hotel, we had a fabulous time, room was modern and clean and breakfast was excellent, complimentary coffee, tea and wáter 24hrs in reception. we stayed on the 12th floor and no complaints from us about noise. Walking distance to times square, empire state, we even walked to central park afew times. Subway is just a couple minute walk away. Excellent hotel, would definatly go back and reccomend to Friends and family.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for staying with us during your trip to the Big Apple! It is wonderful to hear you had such a wonderful stay with us, and even gave us a 5-star review. I am glad you took advantage of our great location to explore the city right outside our doors. We can't wait until your next stay with us. Until then, safe travels! Best Wishes, Mustafah Syed General Manager

"Really Good"

4
01/07/2018

Friendly staff (Robert and Jackie were really nice) excellent and varied breakfast. The hotel has a bar at the back with patio really good and not expensive. The bedroom, it's small but clean. The only issue is that the carpet smells bad... I had to put the ac on 69 to avoid humidity. Check in starts at 3, but if you arrive early they can storage your luggage . Same with check out, 11 am but they storage your luggage if needed, i did that on both and it helped me a lot . More pros than cons .... I'll choose this hotel again if needed

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Wonderful to hear you had a great stay with us! We value our guest's experience and it is great to hear you had a positive one. Thank you for staying at the Best Western Premier Herald Square, and we hope you'll stay with us again in the future! Best Wishes, Mustafah Syed General Manager

"Perfect location"

5
01/07/2018

Fantastic hotel in a perfect location. The staff were really friendly and helpful. Rooms were clean and perfect for our needs. Had a view of the Empire state building which was great. Tea, coffee and water is available in reception which is a nice touch. The breakfast room, although small is run very smoothly by the effecient, friendly staff. We really enjoyed our breakfast before heading off sightseeing. Would definitely recommend this hotel. Also, head on over to the keg room across the road, the food is amazing!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for recommending us! I am delighted to hear your room was perfect for your needs, and that you enjoyed your stay with us. Our hotel's location is perfect for viewing many of New York's most famous attractions, and I'm so glad you enjoyed our complimentary breakfast before a day of sightseeing. Thank you for staying with us, we hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"Super Customer Service"

5
21/06/2018

I was visiting the city for my nephew's first trip to NYC. Jackie was a total pleasure and assisted usp promptly with our luggage storeage so we couldngeg back to the sightseeing. Thanks for being so quick and friendly!

"Great Service in a Great City!"

5
19/06/2018

The Best Western Premier Herald Square was just what we hoped for: a safe place to spend the night in between 2 very busy days. The hotel staff is friendly, accommodating, and efficient. We experienced no hassles or disappointments during our stay. Our room was clean and quiet and full of natural light from the wall of windows overlooking the street. There are outdoor spaces in the front and back where guests can sit and visit or wait for rides. We had breakfast plans, so we did not take advantage of the free breakfast, however, we made several trips to the super convenient, well maintained, coffee, tea and ice water set up in the lobby. This hotel has customer convenience in mind.

"Best Western - Best Hotel."

5
18/06/2018

We travelled as a family of three for three nights at the Herald Square - Best Western. We arrived early and left late - no problem either day. We used their secure locked storage room. The concierge was very helpful on the travel systems available for getting around the city and we used him to book a limo for the return journey to JFK. The hotel rooms are not over large but we are all over six foot tall and managed OK. The breakfasts are varied each day. Again there may be a short wait for food but its a nice time to chat to other visitors and get ideas for the day ahead. Being in Mid Manhattan you are conveniently located for most things and far away enough not to be disturbed by too much noise. I would definitely look at booking this hotel for our next visit to the Big Apple

"Very good service in focus"

4
09/06/2018

Stayed six nights with two of my friends. Loved the beds. Okay bathroom, the usual. The view from the room is nothing special if you don't have a room at the top floors. We ate breakfast almost everyday. A variaty of choices so you don't have to eat the same thing every day. The staff at the hotel were very friendly. Especially the barmanager Stephen. We were at the hotel bar every day because of him. Great service from him and the reason why I maybe someday would return to this particular hotel.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Choices are always the best! It is great to hear you made use of our complimentary breakfast and patio bar so often. I am glad you found the staff to be so accommodating and friendly and our service made your stay wonderful. We hope you'll come see us again next time you're in New York! Best Wishes, Mustafah Syed General Manager

"Birthday trip to New York!!!"

5
07/06/2018

I will review this hotel very honestly. As a group of three friends celebrating my birthday, we were disappointed when we arrived and found that we had not been given the room we requested. They rooms were very small for three of us and we did considering moving hotels. Well that would have been a huge mistake let me tell you we are so glad we didn't do it. The staff at the hotel are amazing the lady on reception is so friendly and helpful (I think her name is B.B.) she met almost every request we gave her with professionalism and a smile this included facilitating a room change the following day that afforded us a most spectacular view of the Empire State Building, absolutely mind blowing. She also sent a bottle of bubbly to our room. We requested fridge and this was in the room in less that ten minutes. Very efficient staff. One thing that let them down and I did mention this time and time again was that only towels for two people were left in the room by house keeping and drinks for two also, not a major issue but like I said it's an honest warts and all review. The breakfast staff were fantastic always saving us our same table daily and the food was way above the standard we had expected, it was delicious and plentiful. We had an amazing time here and were very sad to leave. I have booked to return to New York in December with my family this time however I was so disappointed not to be able to book this hotel this time but it was way out on my price range so I settled for the one next door as the area is close to everything yet far enough away from the madness of it all. There was a lovely Market there on Sunday and Macey's and other shops are just a few minutes stroll away. The area felt very safe and we walked around at all hours without any problems. One thing that I will have to complain about is the hotel booked a car for us recommending a firm that charge a flat rate. We were quoted $70 and despite feeling that we would not make it to the airport in one piece because of his dangerous driving we still gave the driver $75 he chased us down into the airport terminal and was very rude and intimidating. He demanded more money and as three woman travelling together we felt he was very threatening and aggressive towards us and we felt we had no choice but to hand over the cash and that really soured the trip for us. We would all return here no problem at all (except price) but we would certainly not use the car service again. Thank you so much for making my birthday a very memorable one. New Yorkers are fabulous ?? Love and best wishes to you all Trudi x

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Happy Birthday Trudi! Thank you for celebrating your special day with us at the Best Western Herald Square. We always appreciate and encourage any feedback you can provide us, so we can continue to provide our guests the best service we can. Thank you for yours regarding our car service, and your experiences at our hotel. I am pleased to hear you enjoyed your stay with us and found our staff to be accommodating, and the location perfect for exploring the city. We hope you'll stay with us again! Best Wishes, Mustafah Syed General Manager

"Great stay!"

5
05/06/2018

Husband and I drove up to NYC from Pennsylvania for a quick one night trip to see Billy Joel at Madison Square Garden. This hotel is great as it was the perfect location for our last minute trip - just a short 2-3 blocks away from MSG. Since Penn Station is right there as well, it would would also be a great place if you were taking the train into the city. Upon arrival, we were greeted warmly by the front desk - the girl was so helpful and sweet. Other reviews have said that the rooms are small, but we didn't feel that at all. Just normal for the city. The room was clean and well designed with all of the necessary toiletries (and then some). Free hot breakfast was good too and better than your average hotel breakfast. If we'd have been there longer, we would have liked to have enjoyed the happy hours at the hotel bar which was an awesome deal for the city with $4 beers and $6 wines AND it lasted until 9pm, even on the weekend. We also grabbed late night bites and drinks at a spot called Ragtraders down the street and highly recommend. We come up to NYC several times a year to see Broadway shows and will certainly be back to this hotel, as we love that it isn't right in all of the tourist hubbub that is Times Square but you can easily walk to the theatre district. At $190/night (taxes and all - through Trip Advisor!) for Manhattan in the summer on a weekend, it was an excellent value for the price we paid.

"Comfortable small hotel in midtown"

5
03/06/2018

Positives: Every staff member we interacted with was friendly, helpful, very welcoming. Breakfast room was often busy, but extremely well cared for, kept clean and food selections, were always well stocked, We especially appreciated the linen napkins, real flatware and plates (not plastic ). Food was better quality than most other hotel complimentary breakfasts. Many choices too. Room was nicely decorated. Everything was in excellent condition. Well lit. Small desk area and good plugs for charging things. Good AC unit. Negative- Room not very large.

"Great Location/Good Service"

5
02/06/2018

Great location with access to transportation. I have stayed here on numerous occasions. The staff is very cordial and accommodating to needs. From Robert at night to Bebe and Jay in the morning.Will definitely be back!

"Return stay even better!"

5
01/06/2018

As I have reviewed this hotel in the past, it is a great FIND in NYC. The location is within a 1/2 block walk to public transportation to anywhere in Manhattan. Several good restaurants and a parking garage on the same block. The service is exceptional. The breakfast is the best we have ever experienced at a BW. Only negative would be the size of the room. (typical NYC hotel)

"Perfect place to explore NYC"

5
30/05/2018

We stayed in this hotel in May 2018 as a family with two teens for 7 nights. The location is fantastic. Subway station and Empirer Sate Building around the corner and right on Fifth Avenue. Rooms are new, very clean and are cleaned every day. Coffee is available at any time for free in the lobby. The rooms are quite small for 4 people - but that is normal for NYC. Highlight is the free breakfast, which is included in the room - this is not normal in New York, saving at least $ 15 per person per day. We would book here again at any time.

"Perfect place to stay"

5
30/05/2018

This hotel was in a perfect location. Within a few Minutes walk from Penn Station and Empire State Building. One of the few hotels we found that offered 2 double beds in a room and included breakfast. Very helpful staff. Spotlessly clean and complimentary iced water, tea and coffee in the lobby. Would definitely recommend this hotel to anyone considering it

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Hello, thank you for reviewing our hotel! It is wonderful to hear you had such a positive experience. Our hotel's proximity to many landmarks such as the Empire State Building, Times Square, Radio City Music Hall, and more allow guests to visit them easily. I am pleased you found our staff to be helpful and our rooms satisfactory. We hope to see you again next time you visit NYC! Best Wishes, Mustafah Syed General Manager

"Great location, vaule and amazing staff"

5
28/05/2018

Great small hotel. Rooms facing the front have full-glass walls, giving a more spacious feeling than rooms in the back. The staff are incredibly friendly, helpful and accommodating. Rooms were immaculately clean, breakfast is very good- although very American (not a fresh vegetable in sight...). Excellent location for touring NY.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for reviewing our hotel. I am delighted to hear you had such a wonderful experience with your room and our hotel staff. We work hard to ensure very guest is satisfied and comfortable during their stay. Thank you for the feedback on the food selection in our breakfast room, as we are constantly looking for ways to improve the overall guest experience. We hope you'll visit us next time you're in New York! Best Wishes, Mustafah Syed General Manager

"Great Great Stay...."

5
28/05/2018

From the moment my wife and I arrived we were welcomed by a great staff. The location is great to many attractions. The rooms are extremely clean and comfortable with very nice decor and the lounge was great to relax in after a busy day of sight-seeing.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your review of our hotel. It is wonderful to hear you and your wife had such a pleasant experience. I am glad you got a chance to relax in our lounge after a long day of exploring the city right outside our doors. We hope to see you again soon! Best Wishes, Mustafah Syed General Manager

"The perfect sized room"

5
27/05/2018

So many times we judge a hotel room by its size and the quality of the room. This little gem of a hotel is steps from Macy's Hearld square. I arrived about midnight and found the front desk person so welcoming! As I entered my room I thought “hmm a little on the small side”. But the quality of thing in the room rivals any hotel that costs twice the money. The bed was so comfy I was a sleep within minutes. The shower had great water pressure, the shampoo etc was perfect. The best part. HOT FREE breakfast!! Many places offer breakfast but it is only a toaster and frozen waffles. There were approximately 5 people working to ensure the eggs were hot, the bacon pan was full and any question you had was answered. I was impressed with the staff at this hotel I called my mom and told her I found our new NYC hotel!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for reviewing our hotel! I am so pleased you took the time to enjoy our complimentary breakfast. The breakfast room is one of our most popular amenities and our staff works hard to make sure every guest is well accommodated during the busy mornings, as well as throughout their stay. It is great to hear you also enjoyed your room and had an overall wonderful stay at our hotel. We hope to see you again next time you visit NYC! Best Wishes, Mustafah Syed General Manager

"Good location and cute courtyard bar"

4
22/05/2018

For New York city, this hotel is worth the price, it is close to subways, Times Square, Theatres, Radio City Music Hall - all within 15 minute walk. Rooms and bathrooms were clean and updated, small like all NYC hotels. Ear plugs were provided but I didn't notice the noise. The breakfast area did get busy but the staff kept it organized. My favourite was the back bar that had a little courtyard and a daily happy hour.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your review. We are so glad you enjoyed your stay at our hotel, and are delighted that you enjoyed the courtyard bar as much as we do! It is a great place to relax after a long day of exploring the city just outside our doors. Our staff is committed to providing the best and most efficient service, especially during busy mornings in the breakfast room. Thank you for choosing our hotel during your trip to New York City, and we hope to see you again! Best Wishes, Mustafah Syed General Manager

"Perfect hotel for first visit to Manhattan"

5
18/05/2018

Great midtown location, about 5 blocks from NY Penn Station (we arrived on Amtrak) and 7 blocks from Times Square. Friendly and efficient service from the front desk and the breakfast staff. Better than average hot breakfast, including hash brown potatoes and omelettes with cheese and other ingredients (not the usual plain versions). Rooms are small (~ 9' x 19') but have comfortable beds and quality items. Only 6 rooms per floor, but 17 floors. We were on the 15th, which was very quiet (better than expected in the 'city that never sleeps'), and had a view of the top third of the Empire State Building - a nice bonus! We liked the complimentary "to go" bags in the lobby with fruit, cookies and water to fuel your day's adventures. Prices vary day to day - we paid 63% higher for Saturday than for Sunday.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are glad you had a great stay at our hotel. Each member of our staff works hard to make sure everything you need is provided. We are constantly looking for ways to help our guests, from providing free Wi-Fi to a great breakfast. I'm glad you were able to enjoy our central location here in New York. Mustafah Syed General Manager

"GOOD LOCATION FOR THE PRICE"

4
15/05/2018

Clean, compact and friendly, knowledgeable staff. Within easy walking distance of the theatre district, Time Square and many of the other attractions a tourist would be heading for. It's in the Garment District and just around the corner from Don't expect scenic views from any room - we could see the very top of the Empire State Building a few blocks away if we craned our necks. The room was adequate with a very comfortable bed, hot beverage maker, safe, hairdryer, ice bucket, A/C, alarm clock and tv Breakfast was included in the price, which was self service buffet style, with limited choice of cereals, fruits, yoghurts, breads, cakes and hot food. There was a different style of egg and meat each day. Space is at a premium in New York and the breakfast area was a relatively small room in the basement. Be prepared to wait for a table during busy times such as weekends. There is also a small bar area with an outside patio, again with no scenic views, which was nice to sit and chill in for an hour or so after a hectic sightseeing day before getting ready for the evening. Overall, good value for money, given the location and would stay again but, as we have been to NY twice now, we are familiar with the subway so will book somewhere out of the main area. Definitely Best Western if possible.hmm hmm

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your extensive review. We appreciate all the feedback we can get so we can make your stay as enjoyable as possible. I'm glad you enjoyed our complimentary breakfast selections. Our hotel location makes it the ideal place to sightsee. We would love to see you back and we hope you enjoy your travels wherever you go. Mustafah Syed General Manager

"noise problem"

2
15/05/2018

Realize it is the noise problem when it is too late My room was on the 3rd floor overlooking the back patio and had noise from Central air conditioning exhaust fan. tiny room sizes i can understand but the noise i need notify in advance

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (212) 776-1024 and ask for the general manager. We want to do everything possible to make this right. I hope this won't ruin your opinion of our hotel, and if you ever experience this issue again we do provide earplugs to everyone. Mustafah Syed General Manager

"Great Stay!"

5
13/05/2018

After taking a red eye flight, we arrived at our hotel much before check-in time. Robert, who was managing the front desk at the time was wonderful. He allowed us to leave our bags at the hotel until we could check-in, and even invited us to have complimentary breakfast at the hotel. The breakfast was nice with offerings of omelette, bacon, bagels, toast, pastries, juice, fruit and other items. After a filling breakfast and with our bags safely stowed, we were out on the town for adventure. Robert was able to give us an early check-in (probably around 1 p.m.) and even called our room to verify that everything was as needed. Although the room was small, it was comfortable and met our needs. I appreciated the complimentary toiletries including a makeup remover towelette, shower cap and ear plugs (among other things). We had a good view and the location was fantastic as we were central to so many attractions. We took the subway a couple of times, but were able to walk everywhere else. I would definitely stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so glad you had a comfortable stay at our hotel. Our staff always works hard to make sure everything is provided for. We are constantly looking for ways to help our guests, and one of those ways is to hold luggage whenever needed. I'm glad you were able to enjoy our complimentary breakfast as well as the rooms. Our rooms are true New York rooms, but we have taken the time to carefully lay everything out. Finally, I am glad you were able to enjoy our fantastic location. Thank you for choosing our hotel and we hope to see you again soon. Mustafah Syed General Manager

"Quick trip"

4
12/05/2018

We stayed at the BW for 1 night stopover on our way to Ireland. Bebe at the front desk was awesome, she put us in a high room away from traffic so we could get a good nights sleep, and we did! Room was small, but most rooms are in NY are . Bed was comfortable, shower was hot. Every staff member we encountered was very nice and helpful! We will be back! Thanks

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad we could serve you on your way to Ireland. A restful night is so important—especially while you are traveling, and I am glad you got plenty of rest. I hope you were able to try our complimentary breakfast before heading out. We greatly appreciate you taking the time to review our hotel. Next time you stay with us we hope you can enjoy our city for a little longer. Mustafah Syed General Manager

"Spot on"

5
09/05/2018

Great location, helpful staff, these guys know the city, and are always there for you, whether you need transport, advice, book a table, things to see and do. The Hotel is clean, breakfast is good. I stayed there with my son, and we walked all over. The location, the staff, the rooms, everything was more than I expected. I highly recommend this place.

"Great find at a good price"

4
08/05/2018

We were really pleased with this hotel. We were a group with four rooms and they had two of the rooms ready early when we arrived at noon, so we could put our things away. (They also have luggage storage at the hotel.) The rooms were small, but as expected in NYC. They were clean and the walk-in shower was nice. The beds were very comfortable too. It was 34 degrees when we were there and the air conditioning worked very well. The breakfast is included and it exceeded my expectations. It's not anything fancy, but there is toast, cereal, bagels, yogurt, tea & coffee, and hot food too such as eggs, sausage, hash browns, and French toast. The breakfast room is a bit small and we had to wait a few minutes one day, but not any other day. The location is terrific - we walked to everything - and the subway is a block away. The hotel is very close to lots of shopping as well, and to the Empire State Building. The only drawback is a bit of noise, not from outside but from in the hallways and the room next door. We could hear the hairdryer going. No one was partying though so it wasn't a huge deal to us to periodically hear other people. All in all I would definitely stay here again and would recommend it. I would specifically single out Bebe at the front desk and Ryan our bellhop for superb service. They were both excellent, and Ryan went above and beyond to help us with a taxi the day we were leaving. Great stay!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad you chose our hotel for your stay. Our staff is committed to providing you with excellent service, and I am pleased to hear that Bebe and Ryan did just that. Due to our fantastic location the rooms are a bit more condensed—as all New York Rooms are, however, we have spent time to make sure everything is laid out well. I am happy to hear you were comfortable. Our complimentary breakfast is a favorite amongst our guests, and I am glad you were able to enjoy it as well. We hope to see you again soon. Mustafah Syed General Manager

"Great location with some problems"

3
08/05/2018

Great location. Small room for 2 people. AC did not work and was not fixed. Lights had blown out in room but were fixed. Sunday the room was not made up till 3:30pm after we had been out all day. Room next to elevator shaft......noisey!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your feedback of our hotel. We appreciate that you took the time to share your review. I do apologize for the issues you experienced. These are not typical of our hotel. We will make sure the AC and lights have no further issue. Due to the location in the heart of the city, rooms may tend to be more compact and louder, but we have carefully laid everything out for your convenience. We also provide earplugs if anything gets to be too loud. Thank you for informing us about the room issue; we will look into that. We certainly hope that you will give us a second chance to provide you with hospitality. Mustafah Syed General Manager

"Perfect home-base for our NYC adventure"

5
08/05/2018

Great convenient location, comfortable (small) room, unbelievably friendly service. We arrived well before check-in time to make the most of our day in NYC, and stopped by the hotel to store our bags. They were very welcoming and organized and made it seem like it was no inconvenience at all. Further, since the continental breakfast was still going, they invited us to eat! They were definitely nicer than they had to be.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
You are welcome at our hotel any day! I am glad to hear that you had such a wonderful experience from start to finish. The Big Apple is a wonderful city and we love serving as the home base for people all around the world. I hope you took the offer to have breakfast. Our complimentary breakfast is the perfect way to start you on your day. Next time you are in the area I hope you make us your home away from home. Mustafah Syed General Manager

"I`m sorry, but free wine does not cut it…"

2
08/05/2018

If possible I would avoid this hotel. They foundered our reservations so I had to sleep on the floor the first night, on a makeshift bed. One should thinks that they might have a futon bed or even a military style field bed ready in case of these situations, but alas. We used pillows and bead spreads. Had to contact the reception several times since the door card didn't work, and neithers did my neighbours and my travel companions. In spite of this the staff seemed to be equally surprised every time we had to come down to have it fixed. The rooms were a bit dirty, especially the windows, and the breakfast a bit stressful since there obviously were not enough seats compared to the guest number. First night, when I had to sleep on the floor, we got a bottle of inexpensive wine, but I am sorry, that does not cut it…

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your feedback. Unfortunately, it is our policy to cancel rooms if the credit card on file is declined. Our team sent an email regarding your card declining and we give all customers to provide an updated payment within 2 days. After those 2 days, we proceed with canceling the reservation. Mustafah General Manager

"Great location"

5
30/04/2018

Great location, easy transport via subway just around the corner, nice clean rooms (if a bit small for 3 adults) and very pleasant and helpful staff. Lovely breakfast efficiently serviced. Highly recommend! Also happy hour at the bar! ??

"Front desk staff very welcoming"

4
26/04/2018

My visit this week was just the second time I was there, but the girl at the desk remembered me from my visit there 2 weeks ago. When I asked for a higher level floor, she immediately accommodated my request and gave me a room on the 17th floor! Bebe at the front desk was also very helpful, answering questions about directions and gave me a subway map. They also held my luggage until 1:30 on the day I left.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel! We greatly appreciate your feedback. We are always looking for ways to make our customers feel welcome and I am glad we could do that for you. During your stay I hope you had a chance to try our complimentary breakfast. We look forward to the next opportunity to see you. Mustafah Syed General Manager

"Great location!"

5
24/04/2018

My daughter and I stayed for 5 nights, and this hotel served us very well. GREAT location - within walking distance to most places and very close to subway line for the rest - comfy beds, good shower, good restaurants in the area (The Keg Room!), free breakfast so we could fuel up every day before exploring Manhattan, and friendly staff - especially Steve in the bar. (Stop in and say hi for us!) The only inconvenience is that the vending machines were not working for us to get some bottled water, but the staff took care of us when we asked them. Would definitely stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We love hearing from our guests. Our staff strives to make sure the big and little things are taken care of for each guest. Our complimentary breakfast is a highlight amongst our guests and I am glad you had the opportunity to try it. Thank you for letting us know about the vending machines. We will look into that. Next time you are in the area we look forward to seeing you. Mustafah Syed General Manager

"The Best Hotel in Mid-Town Manhattan"

5
24/04/2018

This is a very nice hotel conveniently located in Mid-Town Manhattan indeed and it is virtually impossible to find anything better for the price. The hotel can be very easily accessed from Lincoln Tunnel, which will help you avoid most of the Manhattan traffic. There is a parking garage 1 minute away (you need to pass the hotel entrance when you arrive), and the hotel offers a sizable discount to use it. Two subway stations are within a walking distance too. The rooms are clean, the Internet is stable and fast, and the full breakfast is served. The staff is always helpful. We have stayed at this hotel several times and it is the first New York hotel I would check when I go there next time.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your continued business. I am always happy to hear of satisfied customers. NYC is a wonderful city to explore and we have worked hard to be the perfect home base. From the convenient location to the complimentary breakfast, we hope you feel like it's your home away from home. Next time you are in the city our entire team looks forward to serving you. Mustafah Syed

"Nice hotel with great staff"

5
22/04/2018

We got a terrific welcome from Robert at the reception when arriving. Everyone is kind and helpful. Breakfast area is very well attended and the breakfast is above expectations. Rooms are clean. /peter

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad you enjoyed your stay at our hotel. Our staff strives to make sure that every detail is taken care of. The Big Apple is a wonderful city home to fantastic opportunities. I am so glad you chose our hotel as your home base. Our complimentary breakfast is a favorite amongst our guests and I'm pleased you had a chance to try it. We hope to see you again soon. Mustafah Syed General Manager

"Good value for the money"

4
21/04/2018

Very good location and great value for the money. The bed was very comfortable and the hygien products were excellent. The room facilities in general were great. There were no place to unpack though. We had our stuff and clothes in the suitcase the whole visit. There were a lot of entertainment in the cable tv. The breakfast, which was included, was satisfying and it varied every day. The breakfast room was very dull though. There were no ipads nor bottled water in the room as it was advertised. However they offered free coffee and iced water in the reception all day long so we could fill up our bottles. That was very convenient. Overall we had a nice stay at the hotel. I would definitley recommend it if you're not looking for something extra.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We greatly appreciate hearing feedback from our guests. I am pleased to hear we provided everything you needed. Due to our central location in the city our rooms are more condensed than normal, however we have carefully laid out everything to meet your needs. Next time you are in the area we hope to see you again. Mustafah Syed General Manager

"Fantastic hotel, amazing location, at exceptional price"

5
19/04/2018

My husband and I stayed at the BW Premier Herald Square for 10 nights in April. We were in a studio room on the top floor (17th). Right from arrival this hotel is amazing for the price. Location is fantastic - 2 mins walk to the subway, 5th Avenue, and the giant Macy's Department Store in Herald Square. 5 mins to the Empire State Building. 5 mins to Broadway and Times Square. We walked everywhere, but there are boundless options for public transport, taxis, Uber, and hop-on-hop-off buses within a very short walking distance. The hotel itself is very tidy, with new fittings, comfy beds and linen, TV with an excellent range of channels (we like to catch up on HBO when in the US). Our room was small, but very comfortable and lots of dresser drawers and a wardrobe to put things out of the way. The bathroom was proportionately very spacious however! Our room looked out at offices across the road. Blackout curtains and ear plugs supplied by the hotel made for a great night's sleep. Breakfast is free daily - a reasonable selection of cereals, hot dishes that change daily, yoghurts, bread and filter coffees. If this doesn't appeal, there are delis galore in the neighbourhood to fill up before heading out for the day or get supplies. A 24 hr deli is 2 mins walk. (Wholefoods is also nearby at Bryant Park - 10 mins walk max). Free copies of the NY Times and USA today are also available. There is a small bar onsite, with a happy hour that seems to last from opening to 9pm. Free coffee, water, and tea is also available in the lobby. The only negatives I could point to (and they are pretty small really) are that the water pressure in the shower was virtually non existent, and air in the pipes meant the flow of hot water could be inconsistent in both shower and bathroom sink. The air conditioning unit was similarly a little quirky - it works well generally but can sometimes blow cool air for no apparent reason, so if you get cold at night like me, ask for extra duvets - the hotel is very happy to supply these. To make it absolutely perfect, a small fridge would have been great so we could keep things like yoghurt and drinks in our room, but with so many things available nearby it was only ever a matter of minutes to pick up supplies. All in all, this hotel is perfect for couples looking to stay in the heart of NYC. I can't recommend Premier Herald Square enough.

"BW Premier helps make our trip to NYC great"

5
18/04/2018

My family and I only stay at this hotel while traveling to NYC for business or pleasure, as it is ideally located, has a great and friendly staff, particularly at the front desk and in the breakfast area, has quality rooms and amenities, and is a great value. Jay (Front Desk Manager), Bebe, Zuleka, and Robert at the front desk, along with Debbie and Gina in the breakfast area. consistently go out of their way to make us feel welcome and make our stay a memorable one. We always recommend this hotel to family and friends too!

"Fabulous"

5
18/04/2018

Great hotel right in the heart of New York but still nice and quiet on an evening. Staff are very helpful and friendly especially Stephen the barman - great company, useful tips and a great knowledge of NY. Rooms very clean and well equipped. Lovely big beds and comfy pillows. Tea and coffee in the room and in reception. Ideal for all areas of NY. Subway just around the corner. Several bars and restaurants on the street. Told all my friends this is one of the best hotels I've stayed in. Highly recommended.

"Lost my favorite shirt here"

3
18/04/2018

Stayed here three nights in late March for a business trip. Booked this hotel based on glowing reviews all over the internet. However, I felt it was just alright. Room was very small. My room was on the second floor overlooking the back patio and had noise from people at night. Could not stand directly in front of my bathroom sink because the bathroom door wouldn't swing open all the way; it hit the counter. Some device on the ceiling over the bed blinked every few seconds all night. Had a lot of noise from neighbors; I would hear them waking their children up in the morning, etc. Desk staff was helpful and let me stow my bag before check in and after check out. My biggest disappointment was that I hung one blouse in the room closet, and forgot to pack it when I left. After I spent a week and a half trying to find it at home, I realized what I had done. I called, and the head of housekeeping checked the lost and found for me, but said they didn't have it. I know this was my mistake but it seems like when they came to clean my room, someone would have found it and they could have called me based on the booking information. I was in NYC for several hours after checking out; I could have returned for it. I'm sure someone is really enjoying my favorite shirt now. I have to return for another business trip soon but don't plan to stay here again.

"GREAT LOCATION & VALUE"

5
18/04/2018

My wife and I stayed here for 3 nights. Location is excellent - close to theaters , Penn station but also 30 minute walk to Greenwich Village.Our room was certainly small but it was very functional and well appointed. The included breakfast was very good. Staff was friendly. The luggage storage with a ticket system was very convenient. The price was good given all the hotel's attribute.

"3 day city break"

5
13/04/2018

Tight modern clean rooms , no fridge . Great central location 50 metres from Macys , we walked to all sites , Ground Zero , Times Square , United Nations , China town etc. Staff were all polite and helpful

"Great place to stay"

5
10/04/2018

Close to most of the action in Manhattan. Great service. Very helpful with an early check in and holding bags on checkout since my flight was much later than checkout time. Will definitely stay here again on my next trip.

"Great value breakfast and great location."

4
10/04/2018

I would have given this a 5 star rating. The only drawback was the size of the room. It was TINY! But other than that it was excellent as far as staff, breakfast, internet, cleanliness, location, etc.

"Awesome place "

5
09/04/2018

Great location and very clean room. Staff are very helpful. The size of the room is reasonable for the location. Close to most of the attraction. Breakfast is included. Good variety and very handy for a quick start. Lobby is little small

"Excellent Staff!"

5
09/04/2018

I can't remember ever staying in a hotel with employees as nice and helpful as the staff at Best Western Herald Square. The front desk, the breakfast room, the housekeeping and other staff were incredible! We would definitely return there.

"Great rooms, staff and service, enjoyed the breakfast and location very much"

5
03/04/2018

When I first arrived, I was greeted by the welcoming staff. Even though we were early, they let us check in and they were really accommodating. There is always coffee, tea and hot water in the lobby and this was good considering that New York just had a storm. The room looked really great in fashionable NY style. I needed to do work on my computer so the free unlimited WiFi was a plus. The continental breakfast was a not bad either and had different food on different days but it gets a little packed. They allowed us to store our luggage on check out day and that was a plus. Overall perfect stay.

"fantastic location"

5
02/04/2018

fantastic location and a very good deal for NYC. Hotel room was small, as absolutely expected for mid-town NYC, but very clean and comfortable. location is absolutely fantastic, close to major landmarks and public transportation. our room overlooked 36th street and was quiet. staff was courteous. there is free coffee and tea 24 hours per day in the lobby. Breakfast quality was good, but it took a bit of waiting each day to get a table (5 minutes at best, 15 the longest) but we were a family fo 4 who went to eat towards the end of the breakfast sessions, so we expected this. breakfast staff was quick and accommodating, making sure all guests were well taken care of. would definitely recommend this hotel to others!

"Hidden Gem in New York"

5
02/04/2018

Dear travelers and city explorers, if you are not a 5 Star spoiled and you want clean, neat, friendly hotel in NYC this is the one to go to. We arrived at 9:30 and by 9:45 we have been checked in and our luggage safely put away. We went for a walk and come back after 3 PM and our room on a 15th floor was ready and our luggage was taken up by Ryan who also explained us everything about the room and hotel amenities. Room was clean and kept clean by staff on a daily basis. Room and bathroom had all amenities expected. ( I wish there was a bar fridge in the room - that is the only miss). Bed was comfortable. Breakfasts were great plenty of choices for anyone's taste, timely replenished and fresh. Shout out to the kitchen/breakfast room staff who kept everything clean and flowing. This hotel's location is great 2 minutes to Macy's, H&M or Target( Works till midnight) if you need something in a hurry the same time is needed to hop on subway. Madison Square Garden , Times Square, Broadway Empire State Building, Rockefeller center are all 15 min walking distance. If you are a "walker-explorer" this is a place to stay. Staff is friendly, courteous and helpful. Prices are reasonable for the type and quality of hotel you get. Definitely coming back.

"Our nyc visit"

5
01/04/2018

We stayed in this hotel for one night,the full breakfast was great, check in and check out was so easy, We left our bags and walked the city and they were returned to us promptly, A great hotel in a great location, use this hotel for your next visit!

"A great small & friendly hotel in Central NY"

5
01/04/2018

We chose this hotel for our first trip to NYC based on the reviews, the fact it was a small hotel & location in the city. First impression was that the hotel looked a bit non descript from the outside and not in the nicest of locations. However our fears soon disappeared once we went inside & received a warm welcome. We arrived late in the evening on St Patricks Day & despite being busy check-in was fast, efficient & we were in our room on the 5th Floor within minutes of arriving. Our room 503 faced the street, and despite being small it was comfortable, well equipped with tea/coffee facilities, wifi, safe & lovely bathroom full of amenities. Ear plugs were supplied for those light sleepers like me, however they were not required as I slept fitfully in the comfy bed. Room was immaculate and cleaned daily. We had breakfast in the hotel daily as it was included in our rate. There was a great selection of hot items as well as pastries, fruits, yogurts & cereal. The ladies who worked in the restaurant always welcomed you with a warm smile & friendly hello - a credit to the hotel. Location on 36th Street meant that the subway was a two minute walk to Herald Square, ESB again with a few minutes walk & 5th Ave TOTR within 15 minutes. If you are looking for a luxury hotel then look elsewhere, if you want a hotel that provides comfortable rooms & friendly & personable service then I would highly recommend. We will definitely stay here again.

"Excellent , great location & brilliant staff "

5
29/03/2018

This hotel is an excellent choice for business or pleasure . We stayed on a family trip but lots of business people staying in hotel aswell . Rooms are small but location is excellent. Macy's is 2 min walk & time square 10 mins . Subways are also very close ... location brilliant. Staff in this hotel are also excellent on a daily basis they provide excellent customer service , cleaning , reception & breakfast staff cannot do enough for guests ... “Sharif” in reception is extremely helpful & will to whatever he can to help guests have an excellent stay at this hotel ?? breakfast is also brilliant. I will definitely return to this hotel & will also recommend to my friends & family ... overall great hotel & excellent customer service & location ????

"Top-Rate Hotel"

5
25/03/2018

I would recommend this hotel to anyone headed to NYC. The rooms were immaculate, the breakfast was fantastic, and the location made them easy for travel to anything you might like to do. The subway station was only approximately a block and a half away from the hotel. This hotel is well appointed with amenities. I would definitely stay here again the next time I travel to NYC!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We always appreciate hearing feedback from our guests. Our location makes us the perfect place to choose as your home base during your NYC adventure. I am glad you found the rooms to your liking as well as the breakfast. We will always provide our guests with a complimentary breakfast. We appreciate your recommendation and look forward to seeing you again. Mustafah Syed General Manager

"This place helped make out entire trip a wonderful success."

5
24/03/2018

First of all, it checked all the boxes of free wifi, breakfast included and near a metro station, but above and beyond that it was an amazingly quiet, friendly hotel. We stayed six nights and actually looked forward to the amazing breakfast buffet each morning. The 1 block walk to a main metro station at Herald Square made getting around so easy. The only slight problem we had all week was a contrary card reader on our door, but the good far, far outwieghed the bad. We know where we will call if we come this way again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team is so pleased that you had a wonderful stay. We try our hardest to make sure all our guests have a fantastic experience. In addition to our fabulous location and complimentary breakfast we work every day to go above and beyond for all our guests. Thank you for telling us about the card reader. We will look into that. Next time you are in the area we look forward to seeing you. Mustafah Syed General Manager

"Super Staff & great location"

5
22/03/2018

Travelled to NY with 3 friends and as I had stayed in a B.W. hotel before, recommended we stay with this chain for our 4 night break. I or they were not disappointed with the lovely clean bedroom, super shower with toiletries, great breakfast and excellent location. Unfortunately, we did not take the name of the lady in the dining room who was extremely pleasant and greeted us each morning with a big smile. Front of house staff were very helpful and always ready to help with our queries/requests but in particular "Robert" went above and beyond the call of duty to sort out anything asked of him by us - e.g. dashing next door to get a menu for us. Location was super and subway very close by. Should we return (hopefully) to NY, we certainly would not consider staying in any other accommodation other than this BW.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team is so pleased that you had a wonderful stay. We try our hardest to make sure all our guests have a fantastic experience. In addition to our fabulous location and complimentary breakfast we work every day to go above and beyond for all our guests. Thank you for telling us about the card reader. We will look into that. Next time you are in the area we look forward to seeing you. Mustafah Syed General Manager

"Among the Best"

5
20/03/2018

This hotel and it's staff exceeded what I expect from the Best Western brand. Clean and cozy rooms to the restaurant quality breakfast service. Shameza at the front desk was AWESOME!! I will definitely return! Keep up the great work!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We never cease to go the extra mile for our staff's comfort. I am so glad you found this to be true. Our complimentary breakfast is a favorite amongst our guests. Our staff is committed to the little details to make sure the stay is a big win. We appreciate you taking the time to review our hotel and are so glad you had a five-star experience. Next time you are in the area we look forward to seeing you. Mustafah Syed General Manager

"Awesome experience...Great stay...Excellent customer service...."

5
14/03/2018

Awesome experience and Great stay @ Best Western Premier Herald Square, NY.....The staff was friendly and very responsive to my needs during my stay. The drinks were great, great food, great location, nice design!!!! The bed was huge and one of the most comfy beds I have slept in. Will surely recommend it to others....

"Excellent choice - location and quality"

5
13/03/2018

We spent two nights at the Best Western Herald Square and were very satisfied with the incredible value this hotel provides: updated comfortable rooms, breakfast, excellent service and a perfect location - simply in the heart of everything NYC. We have visited this hotel before and will definitely return for both business and leisure.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Here at Herald Square we bring together all the best New York City has to offer. Our location puts you in the heart of the city, but our rooms provide a relaxing place to wind down day or night. Our staff is committed to serving you and I am glad you have been pleased with their services. It appears that you had a wonderful experience in New York as well as our hotel. In addition, I am pleased to hear that you enjoyed our complimentary breakfast. We look forward to the next time you stay with us. Mustafah Syed General Manager

"Great location, great service"

4
13/03/2018

clean, comfortable and convenient. This was a great property for exploring the city. I would stay here again. Breakfast was a little crowded some mornings but plenty of food options. Great option for exploring Midtown and even the rest of the city.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Convenience and taking care of our guests are top priorities at our hotel. I am pleased to hear you enjoyed your stay with us. Our complimentary breakfast is a favorite amongst guests. I am glad you liked it, but I do apologize for the crowded area. We are always looking for ways to improve. Next time you are in the area we hope to see you again. Mustafah Syed General Manager

"Conflicted--Horrible Front Desk, Great Location"

3
12/03/2018

We were early for check-in. We stood their for several minutes while one girl was on her phone and another on the computer. Zero acknowledgement. No one looked up. No one said, "just a moment". Nothing. Asked for early check-in and got a no based on a cursory look on the system. She seemed disinterested. It was a turn-off right away. Nice man handled the luggage and it is a great location. The room was clean and tidy. Did like the fact they disinfected/cleaned the remote control. Shows attention to detail. The elevator had a very strong smell. Upon investigation, it was coming from the lower level where perhaps they did laundry. Whatever it was, it wasn't very nice to smell everytime we came in. Each time we came and went, all but one of the staff was pretty indifferent. I didn't catch his name but he always had a smile at minimum and a positive greeting. It's a good basic hotel in a great location. Just think the people working their could show some consistency around customer service.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Best Western is committed to serving our guests, and I sincerely apologize that our guest services were not up to par. We expect our staff to go above and beyond, and we will make sure this doesn't happen again. Thank you for your feedback regarding the elevator smell. We will look into that. Our location does make for a wonderful launching pad. I hope you had a chance to try out our complimentary breakfast before your busy days exploring New York City. We appreciate your stay and hope to see you again. Mustafah Syed General Manager

"Going Shopping in NYC"

4
08/03/2018

Perfect location, a good room and nice breakfast. Good service, polite and discrete. Amenities at the lounge. Large variety at breakfast time. Clean and with a good service daily. Door men always there, place to leave your luggage before flight time

"Holiday"

5
05/03/2018

One of the best hotels I have ever stayed in in terms of customer service & attention to detail. All staff were so genuinely friendly & welcoming. Basic bedroom with all amenities, good tv channel selection, bathroom necessities & really comfortable bed! Included breakfast was fantastic, varied every day & delicious. Location was ideal, able to walk everywhere. Particular mention & gratitude to Stephen in the hotel bar, would go above and beyond to accommodate, made great recommendations for sightseeing & socializing. Maintained a lovely atmosphere in the bar & endeavoured to look after his customers. Looking forward to booking with The Best Western again in the future!

"best free breakfast"

5
27/02/2018

The hotel is easy walking distance to Times Square. The breakfast was surprisingly abundant, hot and cold foods, different selections the 3 mornings we ate there. The room itself wasn't large, but it and the bathroom were very nice, very clean. The staff was helpful and friendly. The hotel was recommended by my AAA agent and I will pass the recommendation on to friends. It's on a side street, so it was quiet and there is a parking garage close by with a discount for hotel users.

"BWP"

5
26/02/2018

This is an excellent location near Herald Square.,They have a great (included ) hot buffet breakfast. Staff was wonderful and accommodating. Very clean and ladies, you should know they provide earplugs! Along with all the other toiletries.

"A cheap, clean and friendly hotel in Midtown"

3
23/02/2018

Too short span on their breakfast for me, so I never got to check it out. No vending machines were working during my visit, though the ice machines luckily did as they don't provide a fridge or minibar. They are also lacking when it comes to dry cleaning service. All that aside; the staff are very friendly, and the rooms are clean and very sizable for New York

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We appreciate you taking the time to review our hotel! We are always happy to hear from our guests. We are sad to hear you did not have a chance to try out our complimentary breakfast. It is a favorite amongst our guests and we hope you have a chance to come back and try it. We sincerely apologize for not having the vending machine working during your visit. That is not typical of our service and we will make sure that gets squared away shortly. Thank you for the feedback regarding the dry cleaning service. We are always looking at ways to improve. Our staff always wants to make your stay as enjoyable as possible and we are glad your room was satisfactory. Next time you are in the city we hope to see you again. Mustafah Syed General Manager

"Excellent one night stay "

5
21/02/2018

As soon as we entered the best western we were greeted by the friendly staff. We were checked in very quickly and given the keys to our room. Our room was clean and comfortable, with a tv and coffee maker. The toiletries in the bathroom were very nice and the shower had excellent pressure. It was also nice and big. The location is great. Highly recommend!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team appreciates you taking the time to share your feedback from your stay. We always love hearing from our guests and looking for ways to improve. I am glad to hear that our staff was attentive and helpful while you were with us. Our rooms have been carefully designed with a dedication to detail. It's the little things that make the whole package come together. I hope you had a chance to try out our complimentary breakfast while you stayed with us. Our hotel is located in the perfect location to see all New York has to offer, and we hope you get a chance to come back and enjoy it all again. Mustafah Syed

"Small but great"

5
18/02/2018

We stayed here for 6 nights as family of four with two teenagers. Arrived late Saturday night to quick check in. Room at the back (204) small with limited view. Got moved up to 901 at the front which was inches bigger but much brighter. Rooms were almost identical. Enough space to manage. Breakfast is hot/cold buffet in the cellar, with enough variety for everyone. Staff were all excellent and helpful advice. Location is great with ESB and Macy's just around the corner. Times Square 15 mins walk and between 5th and 6th avenues.

"Excellent place to stay for famillies and business trip."

5
14/02/2018

Excellent hotel .... Front desk staff and other staff was very friendly and welcoming.One of the best thing of the hotel is that its near by Time Square.Close to the prime locations,restaurants,Shopping malls. Breakfast Menu was great, fresh fruits (Oranges, apples, and bananas) in addition to all the other hot and cold items with scrambled eggs and Donuts.I actually stayed here on the weekend.Rooms were cleaned and comfortable.I would prefer staying here again in my next visit and would recommend to others.

"Fantastic stay at comfortable hotel in very convenient location"

5
14/02/2018

Really fantastic stay and utterly zero complaints from check in to check out. We had the perfect stay. Ryan is a jewel whom went above and beyond in his service, even bringing up a mini fridge for our leftovers. The king size room (705) was small but cozy and very comfortable. The thermostat came in handy depending on if we were hot and cold, and being able to crack open the window if we were warm or if was a little stuffy was great, too. We also used it to check the weather lol. You can hear people in the hallway, but I didn't hear anyone in their room, and with our room location not facing a street it was very quiet and nestled in (it faced a smaller alley, which wasn't bad and had its own atmosphere, but probably wouldn't be great for people below the fifth or sixth floor). With breakfast, there was a lot to choose from, with exception to the eggs which were nothing to write home about. We wound up eating breakfast around the area a few times. Everyone from the house cleaners to kitchen staff to front desk are very kind and hospitable. You can even bring your food up to your room as the dining room fills up fast. On our first day, they held our luggage and let us have breakfast as we had a red eye flight. The location of the hotel was central to everything. Herald Square is just around the corner. Times Square and Broadway a five minutes away. 34th Street subway stations will take you anywhere you want to go. Can't recommend this place enough. Depending on rates, we'll consider this place again.

"This was a delightful place to stay, close to the Amtrak station and within a reasonable distance from our theater."

5
13/02/2018

The room was clean and had plenty of space for us. We were permitted to check in to one of our two rooms early and were allowed to check out late from both rooms. The staff could not have been friendlier.

"Good value, central location"

4
05/02/2018

The room was small but perfectly formed It was clean and well maintained. Close to Macy's and Times Square. Lots of restaurants around. Friendly staff. Good variety at breakfast. Room was slightly cold but otherwise no issues.

"Great value for a prime NYC location"

5
03/02/2018

Perfect location near Times Square if you wish to enjoy NYC tourist attractions. Very close to the subway station as well. Looks a bit disappointing from the outside but the room is nice and has enough space for 2. The room is clean and the bed is very comfortable. Good Wi Fi throughout the hotel. Plenty of choices for breakfast (although we really missed some vegetables). Staff is friendly and helpful. Shower could be better - almost impossible to adjust the water temperature without getting wet and we could also use some more space for toiletries. We really enjoyed our stay and will most likely come again

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your review. Our location is a highlight amongst all our guests. New York City is a wonderful city with plenty to do and while staying at Best Western you will have quick access to so much the city has to offer. Our staff's priority is to make sure that you are guests are comfortable at all times, which is why we take special care of everything from the beds to the Wi-Fi. Thank you for your feedback regarding the shower. I am glad you had a chance to try out our complimentary breakfast. We will look into having vegetables available as well. Next time you are in the area we look forward to see you again. Mustafah Syed General Manager

"Great location!"

4
02/02/2018

Ideally located in Manathan, right on 36th street, with the famous Empire State Building right around the corner! The hotel itslef is nice, bed comfortable. Would only complain about breakfast as options were quite limited.

"Good hotel - easy access to Penn station"

4
27/01/2018

A small and nice hotel not to far from Penn station when you get in from Newark. Try and getting a room on the higher floors to get away from the street noise. The room was not to big, but nice and clean.

"Too loud for me"

3
26/01/2018

I asked for a quiet room and was given a room on a higher floor away from the elevator. Unfortunately I can hear every noise in the hallway. I'm listening to a plastic bag rustle out there as I type. I think someone is cleaning. I can hear the couple talking in the room next to me, even when they are talking at a normal volume. Unfortunately for me they are not talking a a normal Volume. They are going out. They are very happy. I'm sure I will know when they arrive later tonight. The doors closing are LOUD. So is the sound of the people closing their curtain on the other side of me. None of this bodes well for my sleep tonight. The room is clean. It's a small room but typical for NYC. I met friends in the lounge downstairs. It's conducive to talking. If you need quiet, don't stay here. If you don't mind noise, it's fine.

"Great budget hotel in fab location..."

4
23/01/2018

Myself and my husband stayed at this hotel for 5 nights from 16th November 2017 for my 40th birthday visit to New York. We found the location of the hotel to be very good as it was easy walking distance to Times Square etc. I'd booked the hotel on the strength of the good reviews, and it was a good price too, and included breakfast. We were not disappointed. The staff are very friendly, and although the room was a little small, it was perfectly adequate, clean, nice decor and a good sized bathroom. We were facing the front of the hotel. The breakfast was excellent with plenty of choice and tasty food. The staff again were very friendly. The only negative with this hotel is that the lift is noisy - we could hear it every night from our room. And you could hear noise from outside until around 4am. But it's NYC and that's to be expected. Overall, we really enjoyed our stay and would recommend this hotel if on a budget. PS, the irish bar/restaurant (the keg room) straight across the road from the hotel is brilliant - good atmosphere, friendly waiting & bar staff and great food. We visited a few times and loved it in there :)

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are glad you were able to spend your 40th birthday with us. Here at Best Western we always strive to make sure our guests have a wonderful experience. Our location in New York City makes for slightly more compact room sizes, but we have designed everything to still give our guests an enjoyable stay. I am glad that is what you found. Our complimentary breakfast is a favorite amongst our guests, and we are all glad that you took advantage of this while staying at our hotel. I apologize for the noise in the rooms at night. We do provide earplugs in all the rooms if that ever becomes an issue. We hope to see you again soon! Mustafah Syed General Manager

"Would visit again."

4
23/01/2018

This hotel is nice and well-kept. Great location to all major attractions. The staff were friendly and very helpful. The breakfast is decent and there is always coffee and tea available to go, which is a nice bonus. The rooms are a bit small (but this is typical in Manhattan) and the lobby and breakfast areas can get quite crowded. Overall, it was a positive experience and a reasonable price.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
You can't beat our location in central Manhattan. It is a favorite amongst our guests for good reason. With many of the city's attractions walking distance away you will have plenty to fill your days with and make staying at the Best Western an event you won't forget. I am glad you had an opportunity to try our complimentary breakfast. It is a delicious treat that Best Western delights in sharing with their guests. I am pleased you found the rooms well laid out and accommodating of your needs. During busy times of the day and year our hotel gets busy, but I hope you were able to have all your needs taken care of. Mustafah Syed General Manager

"Great location "

4
22/01/2018

Had a very nice time at this hotel. The staff was very nice and helpful. I wanted a room on a higher floor but was not given one sadly. The breakfast was decent with a variety of items to choose from. All and all I would stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. It is our priority to always treat our guests with utmost kindness and service. I am glad that is what you found. We apologize for being unable to accommodate the request for a room on a higher level. We are very busy this time of year, but we do our best to figure out a solution for our guests. Our complimentary breakfast is a well-loved addition to our hotel and I am glad you enjoyed it as well. Next time you are in the area we look forward to seeing you again. Mustafah Syed General Manager

"50th Bday trip - this hotel was perfect!"

5
20/01/2018

Loved this hotel for our recent get away weekend. It was four of us two adults and two teenage boys. We have a double queen room and it was small but compact and held everything we needed. The staff are amazing and really went above and beyond to be sure we had a very memorable experience. The location of the hotel was perfect close enough to get to everything and it included breakfast, and in NYC this was a treat as it would have been very expensive to grab a breakfast for the four of us. Parking located in nearby parking deck was not included but reasonable. I would highly recommend this hotel.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. We always love hearing from our guests. I am pleased to hear that you had such a wonderful experience during your stay. Our staff works very hard to ensure that our guests are well taken care of. Due to our location in the Big Apple it makes for a more compact room size, but we have made sure to include everything you need for a comfortable stay. We believe at Best Western that there are multiple parts to a wonderful hotel stay. That is why we will always provide our guests with a complimentary breakfast, and as a cherry on top, our location is in a prime location to experience the best of the city. We hope to see you again next time you are in the city. Mustafah Syed General Manager

"Biggest bathroom in all of the hotels we stayed in before!"

5
17/01/2018

Loved the location, looking up to the Empire State on the 15th floor. Room was spacious (for NYC) and bathroom was huge (compared to other hotels). Very modern and quiet room (unless someone slams the door, which happened). Food for breakfast was adequate yet I still question what that jiggly thing was in midst of eggs (horrible). Please just do scrambled eggs and regular hard boiled, not pickled, eggs. Staff was nice and welcoming. Bar has outside terrace too, very quaint. Overall, I will stay here again for location, comfort, and the A/C-heating system was fantastically quiet. Great sleep!

"AMAZING VIEW"

5
12/01/2018

Unfortunetly i've stayed in this hotel for only one night. I was at the 16th floor in the executive room. It was amazing! The bed with a huge window in the front with such an incredible view. The room was big to be in New York, the bathroom was little, but the shower was probably bigger than it! The bed was so so so comfortable, it was hard to wake up!! Such an amazing experience, if you wanna spend a few more dolars for a room, the view while you are in bed deserves it! Breakfast in the hotel was very good and you can have free coffee and water!

"A reasonable stay"

4
08/01/2018

The rooms are a bit small, but you are in the heart of New York, steps away from the subway and the Empire State Building. The breakfast line can be a bit slow, but that's because breakfast is pretty good.

"Best Western Premier Herald Square"

5
05/01/2018

Great location - close to Macy's, Madison Square Garden, and Broadway Theatres. very helpful and friendly staff Very comfortable beds!! Use of a free computer on the lower level. Very enjoyable breakfast served in the morning.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so glad you enjoyed your stay with us! We are very happy to provide excellent service to our guests. Our location is a favorite amongst our guests, and I am glad you were able to take advantage of it. Our hotel is all about making sure your stay is the best stay imaginable which is why we will always provide a complimentary breakfast. Next time you are in the area we hope to see you again! Mustafah Syed General Manager

"Good stay"

4
05/01/2018

My wife and I stayed here from the 27th till the 3rd. Our room (905) was ok but a bit small we struggled to fit 2 suitcases in. Breakfast was good the staff there were very nice and very helpful trying to find everyone a table without having to wait too long. Staff at front desk were very welcoming each time we passed through the lobby. We were happy with how close it was to everything and a nice walk to Times Square. Will stay here again if we are ever in NYC

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am glad you were able to enjoy our hotel over the New Year! There's no place like New York City over the holidays! We are so glad you enjoyed our complimentary breakfast. Due to the space constraints in the Big Apple the room size is a tad more condensed, but we have designed everything with your comfort in mind to give you the best experience possible. Our staff works hard to make sure your stay is enjoyable and we all look forward to the next time you are in the city! Mustafah Syed General Manager

"Great stay for the money paid"

4
02/01/2018

The location is perfect. It's in the heart of Manhattan. All the main sightseeing places are within 5-10 minutes, no need to take a metro or a cab. The room is small, but who cares given you come back late at night just to sleep. It's perfect for a short trip. Breakfast was good too, with some waiting time as in the morning is pretty crowded. The Penn Station is about 10 minute walk.The staff is nice and friendly. I will definitely recommend this place for a sole travelers and for short trips.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. I am glad you were able to fully enjoy our location. Our hotel serves as a perfect home base for the busy traveler. I am glad you like our complimentary breakfast. We are very busy this time of year, but you hopefully did not have to wait too long. We appreciate the recommendation and hope to see you again soon! Mustafah Syed General Manager

"Great location and quality"

5
02/01/2018

Spacious rooms, comfortable beds, ample and high quality breakfast, cheerful staff and a fabulous location will bring us back to this Best Western. Our rooms were quiet and surprisingly large for a Manhattan hotel; the towels were soft and the staff could not have been more gracious.

Mustafah S, Front Office Manager at Best Western Premier Herald Square, responded to this review
We are so delighted that you had such an enjoyable stay at our property here in New York City! We appreciate your high-praise of our various amenities and customer service. Our goal each day is to ensure that are guests have a relaxing and memorable stay at our hotel. With views of the Empire State Building and easy access to various locations around Manhattan, you are destined to have a remarkable trip in NYC with us. Our team hopes your New Year is bright, cheerful and full of plans to come back and see us soon! Mustafah Syed General Manager

"Exceptional"

5
01/01/2018

Four of us stayed at this hotel between 7th-12th December. Booked this hotel as the reviews were great. I even asked in advance if it was possible to have a room with a view and to our amazement we were given a room with a view of the Empire State Building. It took my breath away, there are not enough words that can express my gratitude to the staff of Best Western for this. The hotel is in a fantastic location with plenty of shopping, bars, restaurants and the subway close by. The staff here are amazing and work extremely hard and always with a pleasant smile and greeting. Breakfast was included which was a great start to each morning. We had hash browns one morning which were amazing. Again, the breakfast staff were helpful and polite. Free wifi and business centre was also great to have. I have always wanted to go to New York at Christmas and The Best Western Premiere Herald Square made the trip that extra special.

"HOLIDAY FAMILY TRIP"

5
29/12/2017

Great family vacation. Stayed at the BW Premier during June with other family members...we LOVED IT! Great location and the staff are very caring and friendly. During both stays our rooms were ready when we returned from sight seeing! I make it a point to recommend this hotel to family and friends.

"Nice Hotel"

5
28/12/2017

Very nice Hotel, close to everything. The staff was very friendly and helpful.The room was clean although a litte small. The breakfast had a nice array of food and was tasty, the room was really small but the staff made sure we were seated as quick as possible.

"Best Western Premier Herald Square, NYC (GREAT TRIP)"

5
27/12/2017

Shukla, our waitress for breakfast, was amazing. Always cheery and helpful in the morning. She was very pleasant. Also, the soda/water machine was not working properly and while it was being fixed, the manager asked an employee to get me a couple of bottles of water for free. Very much appreciated. Good customer service.

"Comfortable hotel, great location"

5
25/12/2017

We stayed five nights, with hot breakfast every morning. Walked to shopping, shows, and concerts. Courteous, helpful staff with one exception, but we made do. Overall we would definitely stay there again

"Clean, comfortable, and convenient"

5
23/12/2017

we highly recommmend the Best Western Herald Square hotel for its quality and value for money, in a location convenient to all midtown sights and to both Grand Central and Penn Station. The hotel is quite new and very nicely appointed.

"Freindly and welcoming "

5
22/12/2017

We only stayed for a night during a whirlwind visit of the NY Christmas sites, but the staff of this hotel became one of the highlights of the trip. They welcomed us from the moment we stepped in to ask if we could store our luggage since we were way early for check-in. The room was very clean and close to a lot of sites, but far enough away to avoid some of the noise and crowds. The bar has a great happy hour. When we stopped in it was a bit crowded but when the bartender saw us looking for a seat he quickly greeted us, asked some other customers to make room for us at the bar and made sure he took our order immediately wanting us to enjoy the visit. Breakfast was well stocked and cared for. Any question we had the front desk staff was more then happy to offer directions or recommendations. NY is spectacular at Christmas this hotel and staff worked hard to make it even more so.

"Clean, friendly"

5
21/12/2017

I've stayed at this hotel in the past for business trips. Hotel and room are clean. Staff is helpful and friendly. Location is great for my business appointments in the area. Easy parking just down the street. Would definitely stay here again.

"Great Location"

4
20/12/2017

This location can't be beat, especially if you are doing anything in mid-Manhattan or wanting to be in that area. It is walking distance to pretty much every site in mid-Manhattan and nearby. There are also some great little pubs and restaurants nearby if you aren't wanting to go that far or need to grab something real quick (shake shack). This hotel leaves water and tea out for guests, is clean and also serves breakfast. There is a small workout room as well. The rooms are very small, so be prepared. However, they are comfortable and updated. Some of them even have views of the empire state building. The only downside of this hotel was sometimes the front desk staff. They weren't the friendliest staff to work a front desk and it really depended on who was on shift. But, that is New York for you. If you are facing street side, it can be a little loud at night.

"Dinner & Show"

4
18/12/2017

Sister got ahead of me. Lady who took her in did not offer temp WiFi in the beginning so she can access reset I emailed to her. Lady did not ask to call me. Bob/Robby (not sure name) was excellent with me when I arrived past 12 midnight! Thanks you.

"Reasonably Priced Great Location BW But Not Worthy Of "Premier""

4
17/12/2017

I have found Best Western hotels to be a reasonable compromise between affordability and quality. I found this to be reasonably priced (at the rate I paid for one night, including WiFi and free breakfast). But having stayed at a Berlin BW Premier I have to say this is not worthy of the Premier tag. Very courteous front desk and wait staff at breakfast. Hotel bed was clean and comfortable as was the bath. The pillows were a little too fat for my comfort but not lumpy. I would stay here again. IMRAN

"In the hart of Manhattan"

5
17/12/2017

A very good hotel with good service near Empire State Building and Rockefeller center and much more, from here you can walk to the places you have to see. Good breakfast and 24 hours selvservice with good Coffey, and you can say hallo to Ryan how runs it. Thank you Ryan for your good Coffey and to all of you on the Hotel for splendid service. I wish you a Merry Christmas. With Best Regards, Rannveig and Hans from Norway

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so glad you enjoyed your stay with us at our property! Our location is always a highlight for our guests. It makes it very easy to experience the vast opportunities the city has to offer. I am so glad you enjoyed our complimentary breakfast. Our staff is committed to making sure you have the most enjoyable day possible. I am glad you were so pleased with Ryan. Merry Christmas and we hope to see you again soon! Mustafah Syed General Manager

"Great Hotel in a very convenient location."

5
13/12/2017

A group of 4 of us stayed in early December. The location is great , far enough from the maddening seasonal crowds of Times Square and Rockefeller Plaza, but within convenient walking distance of most of the things that you would want to see in Manhattan. Hotel service was exceptional, rooms were surprisingly large by NYC standards, Breakfast was really good and an added bonus was the small Bar area with great Happy hour prices. Only complaint would be the street noises that can be heard all night long if your room faces 36th St., but ear plugs quickly fixed that. Would definitely stay in this hotel again

"Oasis in the big city"

4
12/12/2017

We chose Best Western for our first visit to New York City. The location at w 36 the st was perfect for our 4 day visit. It was walking distance to most of our chosen sites and close to the metro for any more distant sites. Included breakfast was very important to us. It was a great value. The room was clean, the bed comfortable and the small cocktail longer had Stephen, a great, personable bartender who made great drinks and was an ambassador for his city and his employer. Would definitely stay here again.

"Just a few steps from Herald Square"

5
12/12/2017

Always stay here when in NYC. Very convenient to train/bus stop. View of Empire State Building(rooms ending in4-6). Staff lovely. Good happy hour. Rooms are clean, simply decorated,updated and have very comfortable beds.

"Great Location"

5
12/12/2017

We spent a long weekend here in early December and were completely satisfied with our experience.The hotel is within easy walking distance of many landmarks, restaurants, theaters, and parks, Public transportation, including Grand Central Terminal and Penn Station, is also easily accessible. Our room was clean and comfortable, and even afforded a view of the top of the Empire State Building. We most appreciated the staff! Every staff member was friendly, courteous and helpful, but we particularly appreciated the help we received from Sade at the front desk. We will definitely stay here again.

"Great location, nice stay."

5
12/12/2017

Four days in NYC, BW Herald Square was a great place to stay. Centrally located for subway access. Near plenty of shops and restaurants. Easy walking distance to sights. Rooms on the small side but no complaints there. Very friendly and helpful staff, including Sharif. Breakfast was fine each morning, different hot dishes each day. All in all, nice enough that we'll definitely consider staying here on our next NYC trip.

"No Complaints Here!"

5
07/12/2017

I have absolutely nothing but good things to say about our stay here. It was clean, perfect location and the staff went above and beyond to make our stay a pleasant one. We will stay here every time we visit New York.

"Average"

3
06/12/2017

Great central location for Midtown, with easy walking to all of the Midtown attractions. For the cost, I expected a nicer hotel, but maybe that is just what you deal with in NYC! Our room was cramped but was bigger than I expected. The small breakfast area is far too tight to accommodate the amount of people. After 2 mornings (out of 5), we avoided it altogether. Our room felt dingy and stuffy. The front desk staff were all very nice. If this is a premier location, I would hate to see what the other hotels are like!

"Small, friendly and well located"

5
04/12/2017

We stayed at this hotel for three nights; It's an affordable hotel for NYC standards; rooms are not too small, everything looks new and very clean. Our room was in the 17Th floor, had a nice view, but was bit noisy because the elevator system was just on top. Staff is very attentive. Overall was a very good experience. Will be back.

"Exceptional. 'Great stay at friendly hotel'."

5
03/12/2017

Great staff very helpful. Quick check in, deposit required either on card or $100 cash. Comfortable beds & pillows. Lots of variety with at the hot/cold breakfast. Housekeeping was very good replaced towels/toiletries/tea/coffee daily. Small fitness centre. Free Tea/Coffee/Water in reception area also included free Wi-Fi. Plus computer & printer also available. The bar is nice with a patio area out back, drinks at reasonable prices. Also had seating at front of hotel ideal for smokers. Good location being in midtown/Empire State area. Close to Macys, Time Square, Empire State Close to subway station, very easy to get around close to shops & places to eat. Would recommend for all types of travellers

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your extensive review of our hotel. We are so glad that you had a 5-star experience. Our staff is committed to fulfilling our guests' needs. I am so glad you found that to be true. We are so glad that you enjoyed the complimentary breakfast. Our hotel has been designed to meet all of your needs from small toiletries for an overall comfortable stay. One of my favorite things about our hotel is our central location, and I am so happy that you were able to enjoy this during your stay with us. Next time you are in the city we hope you choose our hotel as your home away from home! Mustafah Syed General Manager

"Parade Visit"

5
01/12/2017

This was one of the friendliest hotels that I have ever stayed at. Our room had a beautiful of the Empire State Building. The hotel was extremely clean, staff courteous and breakfast was amazing. Could not beat the location, centrally located and very easy to get around the city. Thank you for a great visit!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing Best Western! We are so glad that you found our staff friendly and helpful. It is our priority to always provide our guest with the best possible experience during their stay. The complimentary breakfast is always a hit amongst our guests. Location can enhance your stay and at our hotel, it is a crowning jewel. We hope you enjoyed the parade and we hope to see you again soon! Mustafah Syed General Manager

"Very convenient hotel. You can walk to all sights and shopping. is N York!!"

4
30/11/2017

pillows very poor quality. Double bed very small. Nice bathroom. Steve bar man wonderful service. No bar service at weekend. Hotel good value . Stayed here last week November. Near Macy's and plenty restaurants in area. Good breakfast with good staff.

"Great location and staff"

5
27/11/2017

I stayed here for 2 nights and was very impressed by the kindness of the staff (Sade, in particular). The location is wonderful- close to transportation and a lot of places to eat nearby. I had a view of the Empire State Building from my room, which was a nice surprise. The bed was comfortable and the room overall was small, but what I expect in NYC. Breakfast was simple, both hot and cold foods, and the nice thing is that it begins at 6:30 am for those needing to be up and about early. I would definitely stay here again. My only complaint is that I called the front desk for a wake-up call the night before I left and the nice gentleman who answered told me he would put in 2 calls a few minutes apart, just in case. I never got either call. Fortunately, I had also set my phone alarm and the wake-up call was a back-up. Still, for those needing to catch early flights, it's good to be aware that you should not depend on the call coming through- always set your phone alarm.

"Great location "

5
27/11/2017

The hotel is very well located, very near to Macy's and Empire State and a few blocks of Times Square. Nice rooms, clean and well equipped. Rooms could be a little bigger, anyway it's ok. The breakfast is good. I recommend!

"Thanksgiving stay"

4
26/11/2017

Our family of four stayed for three nights. The check in was quick when we arrived at 11pm on Wed. The front desk team member was nice enough to bring two grab and go bags to our room for my young boys. When we arrived to our 13th floor room, the room was warm and clean. There were earplugs on the nightstand but we didn't need them. We didn't hear much noise throughout our stay. We loved being able to walk to the train from our hotel.

"Good but needs work to be great"

4
24/11/2017

Before going to New York I looked (and booked) at loads of different hotels but I settled on this one based on the reviews and on the whole it didn't disappoint. The staff on reception were really welcoming on arrival and we quickly settled into our room. The room was a decent size, big enough for 2 queen beds with enough room to walk around and came with a desk, chest of drawers and a single wardrobe. The room also has a coffee machine (or hot water boiler) and a bathroom with toilet, sink and huge shower. There was a huge range of toiletries provided including face wipes, body lotion, ear buds and even shoe shine wipes. Be aware that the wardrobe space is largely cosmetic as it houses the safe, iron and ironing board. The bar area is small and there are only a few chairs but the barman Steve is a brilliant guy and looks after you really well. Drinks are reasonably priced and are not watered down and I'm sure in the summer its a really lovely space but one wall is made of glass doors and it was quite chilly overall. One thing to note is that the bar is NOT open on a Saturday so if you want a drink you'll have to go elsewhere. One of the reasons I chose this hotel was for the breakfast, for me this was where the hotel really fell short of expectations. On our first visit it seemed like there was plenty of choice but as the week went on we realised it eas actually quite basic. There was plenty of continental choice but the hot food was weak and although they were advertised, not once in 6 days did we see any waffles and when we asked for them we were told that the hotel couldn't get hold of them. Seriously? You can't get hold of a waffle in New York? Total let down. On the last day we chose to go out and pay for breakfast as that was the only way we were going to get a waffle at all. The staff in the breakfast room were also less than helpful and one in particular gave off a definite air of wanting to be somewhere or anywhere else! If all you want is a quick bite, I'd recommend the brioche loaf but wear a coat - the room is freezing..... Overall I would stay again and I would recommend the hotel but I'm not convinced that it's as good as it could or should be. Final note : check under your bed, ours had a thin layer of mould growing which we didn't notice until the last day.

"Great trip!"

5
23/11/2017

My husband and I have just returned from a 4 night stay in the hotel as a 60th birthday treat from him and our children. The room was spotlessly clean and was cleaned every day of our stay. I noticed some comments about the size if the rooms but a( the footprint of the hotel is tiny and b) I didnt travel all the way to New York from the UK to stay in my room: I only needed to sleep in it, which I did extremely well in a huge, comfortable, clean bed. A bonus was the view from the window of The Empire State Building. Breakfasts were tasty and varied every morning and all the staff we encountered were pleasant and helpful. We were able to use hotel facilities to access and print boarding passes for our return home. The location is perfect for exploring the city and the hotel contributed a great deal to a wonderful experience.

"An oasis in a sea of noise & Honking!"

5
22/11/2017

This hotel is great. Great bar with happy hour, breakfast which is different each morning. The room was great and was on floor 17 with full empire view!!! All the staff were lovely and really friendly. It is really good hotel with Time Square only 2 min away. Thanks, Nick & Kerry - England

"Great value; easy access to subways"

4
22/11/2017

Best Western Premier Herald Square is a hidden gem - great value, easy walking distance to Penn Station (and trains to Newark), and various subways. Rooms are very clean and comfortable, albeit somewhat small (think typical Parisian hotel rooms but slightly larger). My main problem was with the lights in the room. I am not a fan of the current fashion to put in the dim bulbs, especially in the bathroom. Breakfast is nothing to write home about. If you really want a decent cup of coffee, walk a block to 5th avenue and enjoy Maison Kayser. For very good bagels, look up Best Bagels.

"Great team at this hotel"

5
22/11/2017

My family stayed at this hotel for a 3 day trip to NYC. The property is perfectly located to experience the sights and sounds of Manhattan ( 2 blocks from the ESBO ). One caveat would be the size of the rooms, which were small, but the team at the hotel was amazing and I would say Jay ( front desk supervisor ) might be the most helpful and attentive of them all...Jay helped in many ways including transportation and location recommendations. Also, this hotel has a great breakfast included in the room rate. If we go back to NYC, will definitely stay here thanks to Jay.

"Everything I Ever Want In A Hotel Was Here."

5
21/11/2017

I had the pleasure of staying @ the Best Western in Herald Square New York for a period of one week.I checked out only just last week,Thursday November 16th and I was sad to leave as I had got to like the hotel and its brilliant staff @ the front reception,but when its time to go home its time to go.On my day of arrival a week earlier I must have looked a sorry sight after such a long journey from Ireland,but within the space of 10 minutes I was in my room.The view I had was NOT the empire state building but of an office block,so close I could see their computer screens!! The room I had was very clean,especially the bathroom,and housekeeping coming in each day kept it that way.The bed sheets were also very clean and no complaints at all.They were whiter than white in other words. The breakfast room was opened each morning @ 6.30am.I never have a cooked breakfast so everything I wanted was here.Just as at home I did not do without my daily bowl of porridge during my stay here + a few slices of toast and tea I was ok for the day.There were also 3 types of cereals to choose from,as well as brown or white bread + yoghurts in the fridge.You selected your own.Cooked breakfast was also available to anyone who wanted one. I can't make any comment about the lounge as I never frequent them,and can't comment about their evening menu as I generally always eat out when I am away from home.However their menu on display @ reception looked fine to me. There is only one small negative point I need to make and that is the tea/coffee making device{I can't recall its proper name now}in my room.I couldn't quite get my head round it after I had checked in,but I finally managed to produce for myself a cup of tea.Due to it being a fiddly little device it was the only cup I had.I think I may be right in saying that people from the UK prefer a kettle.Now there are available on the market small plastic kettles which are only big enough for 1 or 2 cups of tea/coffee. which I think most people would find more useful. Outside the hotel there are plenty of shops,as well as an Irish pub which I called into most days as I was able to have dinner from home.Macy's department store is just around the corner,and Penn station where you can get your NYC transporter bus back to JFK,is only 3 streets away.About a 10 minute walk. I couldn't finish off this review without saying something about my room which some people might think funny,and I suppose it is comical,althought its not supposed to be, and that is that everytime I switched on my TV set it would automatically retune itself to my favorite channel CNN.What better reminder of home could I have than that!!

"Conveniently located to Jacob Javits Convention Center"

5
16/11/2017

The little hotel that could. Although it has a small footprint, the customer service was 1st class from the front desk, Ryan (bell hop), to the breakfast staff. Everyone always greeted me warmly. The rooms have been updated and the amenities are fantastic. They even offered earplugs for the light sleepers. If there is anything to improve, I say the lighting in the bathroom. It's a bit dingy green, but still doable. Great stay!

"Gnr gig"

4
13/11/2017

We stay here for two night because we were.going to a gig at madison sq gardens it's close to venue, easy to get to via subway , clean hotel tea n coffee in room there is a bar not sure of opening hours, good breakfast good selection different each day , we had mixed help from front desk one girls attitude was if I must yes I would stay here again overall good little hotel

"Kiwis in the Big Apple"

4
12/11/2017

This is small hotel with a big heart. We stayed for 4 nights and were very impressed with the hospitality from all the staff and especially the very professional and friendly bar manager. The room was well appointed and the bed was very comfortable. The hotel is in an excellent location in mid Manhattan and we thoroughly enjoyed a short walk to shopping at nearby Macy's apartment store and experiencing Broadway at night. We also stayed at a larger more expensive hotel in Manhattan and the Best Western Premier beat it easily for service, comfort and value for money! We highly recommend this hotel to other travelers. Make sure you take advantage of the wonderful hotel breakfasts each morning.

"Cheerful service and thoughtful amenities help this hotel stand out"

4
12/11/2017

My wife and I spent two nights in the BWPHS. Even though we arrived several hours before check-in time, we were checked in right away. The room was small but clean, with a three-drawer bureau and a narrow wardrobe for coats. Space for luggage was limited. The bedside lamps were not bright enough for easy reading; the room had one chair. Breakfast and in-room wifi were free as were the shower cap and earplugs, which we didn't need. Every staff person we encountered was cheerful and helpful. The front desk staff stored our luggage after check-out and mailed letters for us. We left very satisfied with this property.

"Great Location In Central Manhattan"

5
12/11/2017

Superb location in central Manhattan close to Bryant Park, subway, cafes and major shopping areas. The staff was really friendly and professional. Our room was not very big but quite a reasonable size for two adults, modern, clean and comfortable. I was very pleased with the bathroom and especially with the reasonable lighting. Surprisingly, for the first time in my life, I see a hotel offering make-up remover; what a treat since I didn't have any with me on my first night. Breakfast was a buffet with a good choice between savoury and sweet. At times, it could get super busy with a long queue later in the morning so I would recommend getting there very early on to grab a table. On the whole, we had a very pleasant stay for 3 nights at the Premier Herald Square.

"Nice, good place, but lacks extra service."

3
09/11/2017

Nice place, rooms are nice and very well kept and clean. Especially the cleaning ladies and breakfastservice is very nice! Good breakfast with quite some choice, everyday some kind of egg and sweets. But for this amount of money I would love to have some extra (small) services. Like the availability of umbrellas for guests, or someone who helps you getting a cab. Not exactly what i expected from a “premier” hotel.

"Fantastic Stay at the BWPHS!"

5
09/11/2017

Fabulous location with the most fantastic view of the Empire State Building. The front desk agents went above and beyond to make out stay great. Their big smiles and happy demeanor was refreshing when you come in from walking all day in NYC where people are in a rush and not too happy. I highly recommend this hotel. The rooms are very comfortable, impeccable and functional. Well done BWPHS!

"Very good value, top position."

5
08/11/2017

Excellent location in mid town Manhattan. Close to public transport - subway is nearby. Staff are excellent - very friendly and helpful. Like most hotels in NYC the rooms are small but they are clean and tidy and are well maintained. The hotel is non smoking which is a plus. The bar downstairs is great - the bar manager Stephen is a wonderful host and very helpful about what's what locally. Close to good bars and grills as well.

"Fabulous hotel"

5
08/11/2017

This is a great NYC hotel. The staff are professional, friendly and helpful. The rooms are clean and bright. Air conditioner is a little noisy and the pillows are not the best but everything else was outstanding. Free breakfast was a nice bonus. Within walking distance to many attractions and Herald square subway is just around the corner. Would definitely recommend this hotel.

"NY Trip"

5
08/11/2017

Hotel exceeded expectations. Centrally located to everything we wanted to see while in NY. Hotel was clean and we found the room was plenty spacious for 2. The staff was super friendly and there was a nice happy hour in the lounge area.

"Good location, friendly staff"

3
02/11/2017

This hotel is in a row with other "chain" hotels. The exterior of the BEST WESTERN should be updated as the others look more inviting. The lobby is very small but there was ALWAYS coffee and tea in the lobby. That's a nice touch!

"Superb location"

4
31/10/2017

This hotel has the best location. Times Square; Empire State Building; 5th Avenue; Macy's, Central Park are all within walking distance. It is close to Penn station and the Bus station. We had booked the room with 2 double beds and it was very comfortable for the 3 of us ( couple& teenage kid). The staff is friendly and helpful. Breakfast is good- tasty and filing. Overall the experience was satisfying and is recommended.

"Fantastic service and location"

5
31/10/2017

A wonderful location and great service. Their recommendations for places to eat, visit and car service were excellent. The view of the Empire State Building was an absolute plus. During check in we were given a lower level room, upon our request we were given a room close to the top level. We recommend this hotel to anyone who plans a trip to New York City and surrounding cities.

"Convenient location, excellent value!"

5
29/10/2017

Spent 2 nights at this hotel with my son and daughter-in-law. Although the room was small (as expected in NYC) it was quite comfortable for three adults, very clean and with all the amenities we could want. When I requested an extra blanket, it was brought to our room immediately. We were able to leave our bags at the hotel after check-out and retrieve after another day of sightseeing! Location is excellent, walking distance to Penn Station, Macy's, Empire State Bldg., subway stations, eateries! Breakfast choices were plentiful, although some of the hot choices seemed to be pre-packaged. A waffle maker would be a nice addition! Overall, a great choice and I would definitely stay here again!

"Comfortable beds, central location"

5
27/10/2017

We enjoyed our premium room that we were offered as Best Western Reward Diamond members, it is bigger allthough not huge. All rooms in NYC are on the smaller side. Very good breakfast and excellent location! Would come back!

"Great staff, nice room, convenient location."

5
25/10/2017

10/8/17 through 10/14/17. I arrived a little early but was allowed to check in right away. Standard Queen room was about the size I've come to expect from NYC hotels, certainly not large but it didn't feel cramped at all. All the necessities were provided including a small safe. The only addition that would have been appreciated was a mini-fridge but, in my experience, those are rare. I got along just fine for my six night stay but I would say a couple or even just a single lady might find the drawer and closet space lacking. One small bedside "Bible" drawer and a skinny closet was all there was. The bathroom probably wouldn't satisfy a woman's counter space requirements either but again, it was fine for me. I love this location on 36th street. Stayed next door during Columbus Day week last year as well. The Herald Square subway station is very close and Penn Station is easily reachable as well. It's safely away from the chaos of Times Square and there's plenty of food options nearby. The staff was amazing. From the front desk to housekeeping to the breakfast room employees, I've never experienced a friendlier or more efficient group, at any hotel. I was initially a little disappointed with the view from my 12th floor room overlooking an alley until I glanced up. (see attached photo) Can't wait to return to New York and I wouldn't hesitate to stay at BWHS again. Terrific experience from start to finish.

"A Great Location!"

5
25/10/2017

This hotel is within a few minutes' walk to all the mid-town attractions, including Grand Central Terminal, which can get you everywhere else. Very comfortable bed, ultra-clean room, tasty breakfast -- how can you lose?

"Fantastic location, great base for NYC visit. "

5
24/10/2017

We spent 4 nights in the best western premier Herald square for our 1st visit to New York. We are a family of two adults and a 12 year old kid. 1st impressions of the hotel were good. Check in was easy and our room was nice. The room wasn't massive but totally fine for our needs, lovely bathroom and very comfy beds. It is a smaller hotel but I think that is a good thing. We never waited on lifts and all the staff were very friendly. Breakfast was included and was very good. A great range of hot and cold food. Very attentive staff who constantly replenished food and cleared tables. On our last night we visited the hotel bar..... wished we had visited before. Lovely outdoor space, very friendly bar staff and very nice range of beers with a very good value happy hour. This hotel doesn't outwardly seem super fancy but it suited all our needs and really grew on us. It had a fantastic location for exploring New York. Only 5 minutes from the subway and loads of nice restaurants nearby. There is so many hotels in New York but I would definitely be happy to return to this hotel.

"Good hotel and location for the price"

3
23/10/2017

This hotel is behind the Empire State Building. We could see it out our window. The rooms are small and the beds appear to be full not queen, in a 2 bed room. The breakfast is good, but not easy to find a table. We could walk to Times Square. Very close to Subway. Easily take Uber or Lyft.

"Excellent"

5
23/10/2017

This BW is in a fantastic location. No more than 5 minutes walk to the Empire State Building and less than that to the nearest subway. Macy's is just around the corner. From start to finish the staff, of which there were many, were friendly and helpful. Our room was very comfortable with a quality large bed, safe, good tv, and plenty of storage space. The bathroom was very good with a superb shower It has a small fitness centre although I didn't actually use it Breakfast was really good with an extensive choice of very nice food and drinks and coffee was constantly available at reception All the staff deserve big credit for their attitude to customer service. We would certainly go back

"Good location, small room"

4
18/10/2017

The hotel is located in a very good location, close to shopping and restaurants. However, the room we got was very small with 2 double beds. There is no space to put the luggage on the floor. The room is clean and although the hotel is located on a busy street and we got a room facing the street on 10th floor, there was no street noise.

"Best Hotel Bar in town!"

5
17/10/2017

From the moment you walk into this hotel, you are enamored by the meticulous detail for cleanliness and hospitality!! The lobby looked great as the staff took time to set up a spooky Halloween display which was fun for the upcoming holiday!! The bar manager Stephen was especially attentive, he managed to provide service with speed and with a smile!! Not to mention the house-made Sangria - delicious!!! This is definitely the bar you want to be in for happy hour, if you are looking for a cozy and quaint place with terrific service and a clean bathroom! They even offer you toiletries! Now that is what I call top notch service.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Hospitality is very important to our team and we are pleased to hear you enjoyed your stay! We are so glad you liked our Halloween display. In addition to hospitality we are delighted to hear you found time to enjoy our bar. Thank you for sharing your five-star review with us. We hope you are able to come back soon! Mustafah Syed General Manager

"Great location & staff"

4
17/10/2017

Excellent location—Times Square and theater district Hotel staff extremely friendly and helpful Rooms were nice, modern and clean Nice options to eat near the hotel, even if you want to grab something quick Would certainly stay again

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for choosing our hotel while you stayed in New York. It is our team's goal to provide you with a comfortable stay and wonderful service, and it sounds like you had a very enjoyable stay. Also, we are happy you were able to enjoy our central location and all the perks that comes with the location. We look forward to seeing you again! Mustafah Syed General Manager

"The very best Best Western..."

5
17/10/2017

Very very clean, excellent location, the room was big for NYC,great helpful staff, great breakfast, enjoyed it very much (and i am not easy with hotels....) I will defiantly use this hotel on my next visit to NYC!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your five-star experience with us! We are delighted to hear you had a wonderful stay. Hospitality is very important to us and we are glad the staff was helpful with everything you needed. Our team strives to provide a filling breakfast to start you on your day in NYC. We look forward to seeing you on your next visit to the Big Apple. Mustafah Syed General Manager

"Ideal Place to stay in NYC"

5
16/10/2017

From calling for reservations, to checking out, we were very pleased with the friendliness of staff, close proximity to NYC attractions, complimentary breakfast was wonderful. Rooms were clean and comfortable and average size for a room in the city. Price was reasonable. Valet parking worked well for us.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
NYC has many attractions and our team is delighted you chose Herald Square as your home base during your stay. Our complimentary breakfast exists to help you and we are pleased to hear it was wonderful. In addition, we are happy to know that your stay was clean, comfortable, and ideal for your needs. Next time you are in NYC we hope to see you! Mustafah Syed General Manager

"Good but can be better!"

3
12/10/2017

Overall a decent hotel if you want to be based in midtown. Rooms are typical NYC room sizes, meaning small but who spends any time in their room in NYC? There were some issues that I didn't mind as much because I was on a work trip, but I think if I had paid for the room myself, I likely would've minded about a few of the cons below. First the pros: • Decent breakfast selection of hot and cold items, and a staff that kept the food and beverages replenished; • Lobby has 24-hour iced water and hot water for tea, a nice welcome after a long day of being out and just needing a quick drink upon returning to the hotel; • Comfortable bed; • Fairly good sized bathroom with a nice shower with good water pressure; and • Lots of HBO channels available. Now the cons: • Rooms are not cleaned sufficiently – when I walked into the room after checking in, I noticed stuff on the carpet that clearly had not been vacuumed, and housing keeping did not vacuum during my stay as the trash remained on the carpet; • Four pillows were provided and all four were pretty bad – I'm not picky about my pillows much, but these pillows did not keep their shape and were weirdly lumpy, so when laid on them, they would instantly deflate from under your head; and • The gym is tiny with one elliptical, one treadmill, one recumbent bike, one bench that is bolted to the floor, dumbbells, and a weight machine. Although it would have been nice had the gym been bigger, the size of the gym is not why I marked it as a con. The con came from the treadmill. I used the treadmill one morning for a warmup, and even just walking on it, my feet were slipping when I increased the speed. It was noticeable enough that I didn't feel comfortable jogging or running for fear that I might really slip and break my face. It's not a brand of treadmill I've seen before, Hotel Fitness brand or something to that effect, and it was a Green Series. I wondered if being “green” made the treadmill belt more slippery than regular treadmills.

"Good location..."

3
12/10/2017

Situated in not too bad a location. Room was small and cramped, not much room to place your suitcases or personal items on the bathroom counters. If your just one person and on business it would be ok.

"Amazing visit"

5
11/10/2017

The staff was very helpful and friendly. Breakfast was good and filling to start our day. Rooms was clean, beds comfortable. Very quite and relaxing hotel. Will definitely recommend this hotel to all my friends!

"Good find"

5
08/10/2017

Stayed weekend in hotel, king bed room. Small hotel run by bestwestern but has modern boutique feel. Rooms are very small (must step back for roommate to move) but very clean, modern with good amenities. Hotel has exercise room and a computer station they call a business center. Breakfast included: hot and cold options, with coffee/water station in lobby all day and night. Great location, few blocks from train station, up a side St from Broadway so not as crowded or loud. Good if u r going to something at MSG. Close to empire state building, Macy's, Lord and taylor. No problem with Elevator as they have 2. Overall, very good stay and plan to stay again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our hotel is decorated to provide our guests with an authentic New York City experience! In addition to our décor, we are very pleased to hear that you found the hotel to be clean and in a great location. Our property is in the prime location for all sight-seeing adventures and shopping excursions. We know that our guests typically have a busy schedule when they stay with us, so we try and provide our guests with a delicious breakfast before they start their exciting day in the city. Thank you for sharing your 5-star experience with us and we look forward to seeing you again! Mustafah Syed General Manager

"Excellent location, friendly staff"

3
08/10/2017

The location of the hotel is very convenient. The breakfast room is way too small for the number of guests. The room was quite small for a party of four but clean at a reasonable price for the location. The staff was very friendly.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your recent experience at our hotel. We appreciate your feedback and will take it into consideration, as we are always looking for ways to improve our property. Please keep in mind that we have a lovely outdoor patio for our guests to enjoy their breakfast, in addition to our dining room. Our team is happy to know that you found us to be friendly and we hope your overall stay with us was an enjoyable experience. Safe travels! Mustafah Syed General Manager

"Excellent Location"

5
04/10/2017

First time in NY, could not ask for better location, close to the subway, Empire State Building not far from Museums. The room was excellent, clean, comfy, great décor and best of all great rates.Their breakfast had a nice variety of choices and it was convenient. The staff was attentive and friendly.

"September 2017 in New York"

5
03/10/2017

Fantastic location, very central hotel perfect for 1st time holiday in NY. Good bedding and breakfast. Small waredrobes. Quiet road. Good views onto the city and at less than 10 minutes walking from Time Square, 1 minute from Broadway road, between Empire State Building and Rockfeller centre.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Welcome to New York City! We are so glad that we could help you experience our great city for the first time. Our property is located in the heart of the city, so it is easy to maneuver around to all of the best attractions like the Empire State Building and Rockefeller Center. We hope that you had an enjoyable time while visiting and had a chance to check out some of the various on-property amenities we offer at our hotel. Next time you are in NYC, we hope you will choose our property to be your home away from home again! Mustafah Syed General Manager

"Best Hotel for the Price-Believe me, I checked on rates for days before our trip."

4
01/10/2017

Good value. Great location. Employees friendly and helpful. Hotel very clean and we loved the little intimate bar in the back of the hotel. Breakfast was o.k. We ate there cause we wanted to spend more money on lunch and dinner in NYC. We will stay there again and again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
The bar located at our hotel is a hidden gem to say the least! We are glad that you enjoyed it as much as we do. With an outdoor seating area, you will get a more intimate setting while enjoying a relaxing cocktail after a long day of sight-seeing or attending a business conference. We appreciate you taking the time to share your recent experience with us and we are delighted to hear that you plan on coming back to visit us. Our team looks forward to seeing you again soon! Mustafah Syed General Manager

"Good location, Quite, and in general OK"

3
30/09/2017

The hotel has a great location, only minutes away from all the main attractions and very easy to get to everywhere - path, subway, walk. Room rate included breakfast and free WI-FI which was a bonus feature. However, the rooms are really tiny and the double room bed is very short, so if you are a tall person you will find your feet sticking out. Also, there is not a lot of space around the room so if you are a traveler with a two or three large suitcases, be warned, you may not have a lot of space to turn around. I was here with a friend and it was fine, but staying in two double bed room with more then two people sharing may be tricky.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We apologize that you found our rooms to be small and appreciate your feedback. Although the room size wasn't as large as you hoped, we are glad to hear that you enjoyed a couple of our amenities like our complimentary breakfast and free wi-fi. Our team hopes that you found the rest of your stay to be a relaxing experience. We always want our guests to have a great trip when they stay at our property and hope that you will consider staying with us again in the future. Mustafah Syed General Manager

"Great Value in the Heart of the City"

5
30/09/2017

We only stayed for one night in late September. On the down side, the lounge\\restaurant was closed - but we had other plans anyways. The staff was very friendly and helpful. We had to store our luggage early in the morning before check-in and they were very accommodating. The room was clean and good quality. We had a very nice stay.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our team understands that sometimes you arrive early and need a place to store your luggage so that you can go sight-seeing. We are glad that we were able to help you out! At our property, we always want our guests to feel comfortable and have an enjoyable experience while visiting. It is great to hear that you found our staff friendly and helpful. In addition to our customer service, we hope that you enjoyed some of the various amenities we offer at our property. Next time you are in the city, we hope you will choose to stay with us again (and hopefully for longer than one night)! Mustafah Syed General Manager

"Perfect location"

4
28/09/2017

Perfect location for good shopping and nice restaurants. Good service and helpful staff. The rooms is not very bil, but have a cityview. Breakfast was included and has a good mix of hot and cold food.

"Nice location. Quiet."

4
28/09/2017

The hotel is located at 36th St. and 5th Ave, a few yards from Empire State Building. It was quiet at 14th floor, not sure how it was at lower floors, but at night the old air conditioner equipment from other buildings could be heard from the height, so I guess the hotel is noisy below a given height.

"Always happy staying here"

5
28/09/2017

Love this hotel! Always clean and beautiful rooms and breakfast is very good with a nice selection of food. Friendly staff and centrally located. Never disappointed. Will continue to stay there when going to NYC.

"Stopped by for happy hour"

5
25/09/2017

I was casually walking and noticed this little hidden gem had a bunch of signs outside for happy hour. So we walked on in and took a seat at the bar. Our glass of wine quickly turned to a bottle and then followed by a round of shots courtesy of our AMAZING bartender Stephen. He truly is a kind man and has lots of great advice about the city. Ended up having a great time hanging with him and other folks at the bar. Definitely recommend this hotel whether you want to stop by for a drink or stay for a trip. The location is great too!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Our bar is definitely a hidden gem, especially with Stephen behind the counter! We are pleased to hear that we were able to make your happy hour so enjoyable that you stuck around longer than anticipated. We are situated in a prime location to provide a secluded and relaxing break from the bustle of New York City. We appreciate you taking the time to share your recent experience at our bar with us and we look forward to seeing you next happy hour! Mustafah Syed General Manager

"A great base for a Manhattan holiday"

5
25/09/2017

Conveniently situated mid town. Reasonably sized rooms with good facilities that all worked. Excellent shower. We were on the third floor at the front but the street noise was not excessive. Really good breakfast with changing options each day. We never had to wait for a table. Staff were quick to clear tables for the next guests and kept the food topped up. The free wifi worked well throughout the hotel, even in the elevator. A very comfortable hotel with friendly staff - obviously a well run establishment which we have already recommended to other people.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
At our hotel, we have complimentary amenities that help make your stay even that much better. From complimentary breakfast to free wi-fi, we want our guests to feel right at home when they are visiting. Our team works hard to help our guests move in and out of the breakfast area every morning and we focus on providing various breakfast options every morning. We appreciate you taking the time to share your positive experience with us and recommending our property to other people. Whenever you are back in the city, we hope that you will choose to stay with us again! Mustafah Syed General Manager

"Except for the price it would have been a 5!!"

4
21/09/2017

This is a small hotel several blocks from Penn Station. It's so small, you nearly miss it as you walk by. The room was tiny, but all we needed. We had a beautiful bathroom with plenty of hot water and all amenities (could use a bit more water pressure), 2 double beds, television, closet, safe, coffee maker and outside our window, the Empire State Building (we were on the 17th floor)!! It has a patio in front and one out back with a bar. We never had a chance to visit the bar/patios, but they all looked nice. There is a small gym (we had our own exercise routine walking NYC), and a large breakfast room with great staff. The selection was good and the food was decent. I heard one guest ask for something not on the table and a staff member asked how long she was staying. The staff member said she would get the requested item for the guest. Pretty good service if you ask me! Depending on the price, will definitely consider for next trip. Unfortunately, for us, we went when the UN was meeting so all hotel prices were up. It was all new and shiny and beautiful and the staff were all very, very nice. This is my 3rd stay in a BW in the past 12 months and I have to say, I've been very surprised and pleased by all my stays. I will definitely check out BW first for my next trip wherever it might be.

"Great place with great value"

5
20/09/2017

Definitely was pleasantly surprise with this hotel. Well situated, clean, great breakfast included, nice bar in the back with a small patio and great service and staff. Front staff were extremely knowledgeable and helpful for providing information on getting to locations.

"Outstanding in every way!!"

5
19/09/2017

Highly recommend this hotel! Staff was friendly and helpful, going out of their way to make everything about our stay as enjoyable as possible. Room was clean, comfortable and had many amenities. Location was awesome! I'd stay there again in a heartbeat!

"Very impressed with this hotel"

5
19/09/2017

We were so impressed with the staff at this hotel, in particular, Joshua at the front desk, the maintenance man and the man cleaning our rooms on September 3rd, 2017. My sister lost a very important ring getting ready to leave the hotel, the maintenance man took her back to the room to check, it was being cleaned the two gentleman and my sister checked everywhere but couldn't find it. The maintenance man went through the garbage cans in the ladies rooms off the lobby and Joshua was coordinating all the efforts and assured us that they would continue looking and contact us if they found it. As we were waiting to take off my phone rang and it was Joshua who excitedly told me the man cleaning the room found the ring that had dropped into the towels. He made arrangements to have a family member who had not yet checked out bring the ring home. The staff at this hotel is just amazing, every single person we encountered was friendly, pleasant and engaged with every guest, they couldn't be more helpful with directions and assistance getting a car to the airport. A staff of this caliber reflects back on the management, which in the case of this hotel must be top notch, they all represent Best Western well. My family and I would stay here again without hesitation!

"Excellent Property, Staff/Service, and Location!"

5
18/09/2017

My wife and I stayed at this Best Western Premier for a weekend getaway to NYC. The property is newer and well maintained, its staff is fantastic and provided great service, and it is ideally located in midtown Manhattan. It also offers a full breakfast buffet each morning, which is very convenient before starting your day in the city. We had a great stay and highly recommend it!

"Personal Experience"

5
13/09/2017

The hotel Staff was very helpful and personable. My room was new and clean. Having the breakfast included was very nice and plenty to eat. The location is very good for many of the sites and close to the subway.

"Great Hotel"

5
13/09/2017

Great location, friendly helpful staff, clean & safe. The hotel was a great location for my trip and surrounded by some nice restaurants. Most importantly, the hotel was clean and safe. I will definitely stay here again.

"Convenient Location"

3
13/09/2017

The Room is compact but has all the amenities I need. Clean towels and clean toilet. The walls are thin. You can hear neighbours coming and going. Breakfast spread is good. Overall, its a convenient location for moving around NYC.

"Poor service mostly from reception desk personnel"

2
12/09/2017

Bad service. The person working the night shift called me at 12:40 am to ask me to come to the reception area to pay for my nights stay. One that should have been done when I registered the night before... the card had only been passed for one night and not 3. The manager was not made aware of the situation even though I asked the night reception person and the morning réception person. When I did discuss the issue with the manager, although he was apologetic, he did not offer any compensation, other than late check out. I would have expected a relate. Linens were stained. Location was great! Breakfast included was nice.

"Poor and very small romm"

1
11/09/2017

Can't stay more then 2 people in the romm. The noise from the street comes into the , room,and if something brakes by night,like the aircondition,no one to fix No one tries to help you . We spent the night without aircondition working,and they couldn't care less. Never coming back

"great place"

5
07/09/2017

Convenient location,helpful staff, comfortable room We needed to stay an additional night and the front desk was wonderful. Easy walking to Times Square and theatres, as well as the subway stop nearby Room was relatively quiet for the location

"Fiftieth Anniversary Trip"

5
07/09/2017

We decided to spend our Fiftieth wedding anniversary in New York City. I checked on Best Western.com and found this great property walking distance to Times Square and Broadway, where we had show tickets. The price was very reasonable for New York and having breakfast provided daily was a great bonus. I had called a few day before we were to arrive to request a higher floor if available. At that time, I mentioned to the desk clerk that it was our 50th anniversary. We were so surprised at check in to find that Bebe and Stephen had provided us with a bottle of sparkling wine! How thoughtful!! Every staff member was so friendly and made us feel very welcome. Mustafeh even took time out of his busy day managing this property to help me print our boarding passes. We found our room on the 6th floor to be bright and cheerful with a big picture window that looked out on the street. The street noise was very minimal. We had a super comfortable king bed and large walk in shower. The room was a welcoming haven after a long day spent exploring the city. The subway entrance we used was right around the block which made it super simple to get to the Staten Island Ferry, Battery Park, The Tenement Museum, and Wall Street. It was a 20 minute walk to all 3 of the Broadway shows we saw during our stay. A great location. We would definitely stay here again and would feel very confident recommending this property to friends and family.

"Great location to see everything in New \\York"

5
07/09/2017

Very handy to subways, Times Square and many of the best restaurants in New York. Amazing service making for a worry free experience. All attractions are very easy to get to from this location. We felt safe and secure during our stay and had a wonderful time.

"Great find in NYC"

5
05/09/2017

Great hotel in a prime location of NYC! Hotel staff is excellent, Front Desk Clerks are friendly and helpful. Bellhop was fantastic, super helpful and caring. Even the breakfast servers were very accommodating. The price was reasonable for NYC, the addition of breakfast is a nice bonus. The hotel is fresh, clean and quiet. Highly recommend staying here and we will be back!

"LOCATION LOCATION LOCATION"

4
03/09/2017

I chose this hotel not only for the price but for the location! It is close enough to walk everywhere in NEW YORK but far enough away from Times Square that you can sleep. Not much of a view but beds were comfy and free breakfast makes it our go to place to stay in NY.

"Very accommodating and clean!"

5
31/08/2017

partner and I were very pleasantly surprised at the cleanliness and quietness of this hotel. Very friendly staff who allowed us to store our luggage there for 6 hours while we travelled around the city. I asked for a room with an awesome view and received one facing the Empire state building ...VERY PRETTY ! One of the younger girls at the front desk had an attitude, but not enough to discourage a great review of this hotel! will look into in the future!

"Amazing surprise"

5
29/08/2017

Nothing but great reviews for the BW. We stayed at a Hilton the night before, in the Fashion District, and at less than half the price, the Best Western far exceed the Hilton in every area. I would highly recommend the Best Western Premier Herald Square.

"Summary - The Good, the Bad and the Bottom Line"

5
28/08/2017

Two night stay over the 4th of July. Good: - Location, easy hop over to the subway and surface buses, numerous restaurants around - Included breakfast - enough variety to hold you over and they have ample staff to keep things restocked and fresh - Fitness gym - not huge, but enough equipment for a short workout - Stylish and modern, doesn't feel run down or an afterthought - Self-serve water in the lobby to help cool you down in the New York heat - Front desk service was generally good and professional - Luggage storage for either coming in early to go exploring or checking out and then coming back to get your bags Bad: - Rooms on the small side, but hey it's New York so you're not going to spend a lot of time in the room so it's not a huge deal - Breakfast area can get very crowded and you might feel a little squished trying to squeeze through all the tables and chairs to get to your area - Only two elevators, you might wait a little while bit - Water pressure in the shower was a little weak Bottom line: Great stay, good value for the price paid, superb location, would absolutely stay here again.

"Great week-end"

5
28/08/2017

Hotel a bit difficult to see from the street. That is the only complaint we have. Employees friendly and helpfull. Room clean, enough towels. It is New-York so ther wil always be a bit of noise but really acceptable. We will be back !

"Perfect location"

5
27/08/2017

Quiet, so comfy. It's on a one way street so there's not much traffic. The restaurant next door was perfect for breakfast and dessert at 10:30 pm. A few Irish pubs nearby to enjoy. I would definitely stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We completely agree that our location makes it quick and efficient to get around the city, but is tucked away enough to stay quiet and comfortable for our guests. Although the hotel is next to some great restaurants, don't forget that our hotel provides every guest complimentary breakfast every morning! Our complimentary breakfast has a wide-variety of options and we even have an amazing patio to sit on while you enjoy your meal. We truly appreciate your five-star review of our hotel and hope to see you again soon! Mustafah Syed General Manager

"theatre outing with the grandkids"

5
23/08/2017

great location. Very friendly and accomodating staff. Free Wi-Fi. Breakfast was very good, very abundant and had a wide choice to choose from. It was included in the price and was a buffet for easy in and out.

"Excellent Hotel!"

5
23/08/2017

A very convenient and well placed hotel. We had easy access to all outlets. The hotel is well positioned to walk and explore the surroundings. Staff were very friendly, especially Mustafa, Jai and Bebe made us feel like home! The bell boy was also friendly and helpful. Excellent internet coverage.

"Location close to so much"

5
22/08/2017

The location of this hotel is great. It is so close to Broadway, Times Square, Madison Square Garden, Empire State Building and shopping. The breakfast should be open longer than 9 am. Both mornings of the weekend there were lines to get into the breakfast room. Saturday morning we were offered a take out box to bring back to our room, but on Sunday they did not have boxes. When we got into the room, my husband and son only ate bacon as there was nothing else left that they liked. I enjoyed the spinach egg dish.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
At our hotel, we know how important breakfast is to get your morning off to a great start. This is especially true if you're touring NYC (and with so many classic New York attractions right outside our door, who wouldn't?) We appreciate your feedback about the breakfast options and closing time. We will take that into consideration, because we are always looking for ways to elevate our hotel overall. With that being said, it is great to hear that you enjoyed the spinach egg dish and hope you were able to experience some of our other complimentary amenities like our Hydration Station where you can refill on coffee and water all day long. Thanks so much for sharing your Best Western experience during your stay at our Premier property. Next time you and your family are in the bustling city, we hope you make us your vacation home away from home! Mustafah Syed General Manager

"Gem in Manhattan"

5
22/08/2017

This hotel is the best deal in Manhattan. Consistently comfortable with great staff and a terrific location. It's the only place I ever stay in NYC. Breakfast room is a bit tight but it has a lot of variety.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so glad that you choose to stay at our property every time you are in the city! We know there are many options to select from and value your consistent visits. With so much happening around us, we think our location is the best place to be in New York City too. I hope that you treat yourself to our amazing assorted complimentary breakfast during your visits. We hear everything is bigger in Texas so we hope that our large assortment of breakfast is up to your standards! Thanks for always trusting us to be your hotel of choice and we look forward to seeing you next time you are in town. Mustafah Syed General Manager

"Great Hotel, Amazing Staff, Perfect Location"

5
21/08/2017

Great central location. Extremely helpful front desk staff. Clean. Decent breakfast. Quaint lounge. Just a perfect hotel! Would definitely return and highly recommend. Oh, did I mention clean? What a find!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Who doesn't love a clean hotel room? We sure do! Our team prides itself on having tidy and fresh rooms every single day. We know that it makes all the difference to have a clean room to come back to after a long day of sightseeing all over town. I hope you filled up on our complimentary breakfast before going out for the day and recharged with coffee at our Hydration Station. Thank you for sharing your five-star experience at our property. Safe travels back to Canada! Mustafah Syed General Manager

"Absolutely perfect!"

5
16/08/2017

I thoroughly poured over reviews before choosing this hotel. I struck the jackpot! I will address some of the negatives I read in the reviews, and then list my review...My adult son and I stayed for a week in a room with 2 double beds on the 8th floor. The pillows were very comfortable, and there were many on each bed. The only time we had to wait an appreciable amount of time for an elevator was during morning rush as people were going to/from breakfast or checking out. We took the stairs a couple times, and it wasn't terrible. The breakfast area was small, but the staff was amazing at clearing tables and keeping food stocked. One time we loaded our plates and ate on their back terrace - it was actually relaxing and beautiful. There was traffic noise outside, but the hotel had ear plugs on the desk. My son used the earplugs, but I didn't. I did not find the noise offensive. There were a couple of times that the noise woke me up, but not often, and I quickly went back to sleep. My observations: The hotel is in a fantastic location. A quick walk to many attractions, and close to subway or other transportation. I felt very safe walking, and there were many times when we were out after midnight. The hotel staff was tremendously helpful. They recommended different restaurants, how to navigate transportation, and when we checked out, they called the cab, told us the rate to expect, and told us to sit and relax in their lobby until the cab arrived. They have a "hydration station" in the lobby that always had ice water, coffee, hot water for tea, etc. The room was small, but we had enough room. We didn't come to NYC to stay in the room. The beds were comfortable - firmness of mattress and linens. The climate control was great. The shower had great water pressure and plenty of hot water. It was a large walk-in shower. There was a small countertop, as well as a shelf over the toilet, so items could be left in the bathroom. The complimentary breakfast was wonderful. There were constant items (fresh fruit - Apples and bananas, yogurt, 3 or 4 different types of dry cereal, whole and 2% milk, hot oatmeal, breads and bagels, coffee/tea/juices). Other items that were rotated included pancakes, sausage, bacon, hard boiled eggs, French toast, omelets or scrambled eggs, etc. As I said, the staff was very efficient at clearing tables and insuring the food was stocked. The front patio and rear patio were relaxing. We enjoyed sitting out on a regular basis. If we travel back to NYC, I know where we will stay...in a heartbeat!!

"Very good hotel"

5
16/08/2017

First off I have to mention the cafeteria supervisor ,Debbie. Please give her a raise and bonus in pay. I asked who cooked the oatmeal and a worker kindly pointed her out. She politely thanked me for my appreciation for her cooking. Not only that but I noticed how meticulous she was about the condition of her dining room staying in a clean state. She professionally instructed staff to pay attention to certain details. I was really impressed at how clean and good the food was. I've stayed at many hotels in the same price level and their service and cleaniness don't compare to this hotel. Debbie is a gem and I hope corporate management realize how fortunate they are to have someone like her working for them. I will definenatly come back to this hotel.

"Perfect spot for families and couples."

5
15/08/2017

The staff is responsive, professional, and excellent. The room decor was modern, everything was very clean. The hotel offers a wide range of delicious breakfast options. The location has convenient subway access and shopping just around the corner. It even has happy hour down stairs. For those of us who like to work out on vacation, it even has a small gym.

"Great Stay"

5
10/08/2017

Family of 4 (incl 2 boys age 6 and 9) we were impressed with the overall stay. Room was clean, view on Empire State Building, modern bathroom and impressed with breakfast. With kids you dont want to start the day with going out for breakfast first... staff friendly and helpful plus great location. 10min walk from Time Square and close to subway.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Guests with families love our hotel's amenities! Complimentary breakfast is the perfect way to start the day, and free wifi will keep them entertained when you return to your room after a day of sightseeing. Our location is also a terrific advantage, putting you and your children within steps of classic NYC attractions, including the Empire State Building. Thank you for sharing your five-star experience with us. We hope to see you again soon! Mustafah Syed General Manager

"Great place, greater location"

5
08/08/2017

This hotel was perfectly placed for a visitor to New York. Yes, as other reviewers have pointed out, the rooms are rather small - but it is situated in the midst of things and in fact not that small. The rooms are very well appointed with a comfortable bed and an excellent shower. They were kept perfectly clean by the staff. There is only one caveat.The breakfasts served was very good - a great selection with hot and cold dishes - but, when I stayed the queues were long each morning as the dining area is really too small. The staff did their very best to get guests seated but it remained a rather stressful start to the day. Aside from this small problem (which could be alleviated by formally opening the bar and small outside area for this meal) - an excellent place to stay in this great city.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so pleased to know you had a memorable stay with us while visiting the city. We appreciate your positive feedback about our rooms and the cleanliness of our property. Though some may find our rooms small, it is a fact of life in NYC, and we make the most of the space! In regards to our complimentary breakfast, we always encourage our guests to sit in the onsite lounge or outdoor seating area, which are also open during breakfast. This helps ease the flow of traffic in the main breakfast area, if you happen to show during a busier time. We hope you will choose us again, the next time you are in NYC. Mustafah Syed General Manager

"Great location, family friendly, great overall value."

5
08/08/2017

Had a great time in NYC, thanks in part to BW Herald Square location. The hotel was clean and the staff friendly. The room and the breakfast area a little tight but hey, this is NYC. Overall family friendly and a great value. Hotel is in walking distance to a lot of NYC attractions, including Empire State next block south. Also close to 34th St Subway entrance for trips to Times Square, Broadway, Downtown (9/11, Statue of Liberty, etc). Definitely recommend a subway pass! We also walked a lot and felt safe even at night. Having breakfast bar available saves $ but there are lots of other options everywhere like Dunkin Donuts, Starbucks, McDonalds (all within 1-2 blocks). If you are thinking of a trip to NYC then BW Herald Square is a great option.

"Sincerely thanks"

4
07/08/2017

Initially special thanks to Shameza that make my stayed more confortable. Unfortunately the breakfast's area is small and ussually to crowed.untill 9:30am. Room is reasonable size and shower good to. Ask for king size bed

"Great place to stay , staff are very friendly and helpful"

5
06/08/2017

This was our first time at the hotel. The hotel staff are very helpful and they did an early check in for us even though we were scheduled for check in at 3 pm and they also provided us free breakfast as soon as we arrived at the hotel.The hotel room was nice, very clean and very comforting.

"Small rooms, but great staff and fab location."

5
02/08/2017

This is really a solid Best Western. Prices were high but it's Manhattan. The staff were super friendly. They even provided toothpaste and razor because I had forgotten. Here's the thing about this hotel. The rooms are very small but in an ideal location. You are walking distance to Penn Station so if you take a flight into Newark, the New Jersey railroad works very well. The location to broadway is ideal. It's an easy walk to all shows but also walking distance to the downtown part of Manhattan. The rooms were clean and efficient. Only showers, no tubs. Not a ton of frills but solid. I will stay here again.

"Excellent location"

5
31/07/2017

We stayed at the BW Premier Herald Square for two night. People at the reception were very professional and courteous. They had water and coffee at all time in the lobby and the breakfast room was well organized with a good selection of food. The room was on a small size but very confortable and very clean. The bathroom seemed to be renovated and hot water was plenty. Will return for sure.

"Wonderful staff"

5
31/07/2017

Wonderful, helpful, courteous staff, the whole staff from front desk, to maid and especially the bell hop. Clean room, comfortable bed, quiet, good breakfast that's included! Great location. Could use an extra chair in room so don't have to sit on bed.

"If you wanna sleep longer then 8am, stay away."

2
28/07/2017

Stayed here for a week. First some good things; location is really good, a lot of TV channels and the bed was also okay. Room was very small, but I expected that. BUt I would never ever stay here again. I've never before been to such a noisy hotel. The elevator is something out of a nightmare. It makes the strangest noises I've ever heard. And you literally wake up from it (every floor seems to have around 5 rooms, and they are all near the elevator). Ours was just opposite the elevator doors. As I said, every time someone uses the elevator (which happens a lot, especially in the morning), it makes very loud clicking sounds. Hard to explain, but absolutely terrible. Then early in the morning housekeeping starts. They are extremely loud and the walls are really thin. You can hear everything. They vacuum early in the morning, it's like they vacuum in your room. I am having a hard time remembering a hotel where I had a worse' nights sleep. Of course I mentioned this multiple times to the front desk, they couldn't have cared less. One of them even asked me, in which room I was...she then said "ah, that room...". So not sure if mine was just especially awful, but especially the noise in the hotel couldn't just have been in my room. We even spoke about it with some other hotel guets, everyone heard it. Which is why I'm suprised about all the good reviews here. Another bad thing is the breakfast. Buffet is bad and the room is extremely small and always super crowded. We went there once, had to wait 20 minutes for a table and then never again. There are much better options in NYC, don't stay here.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your feedback with us. We are sorry to hear you experienced disruptive noise when staying with us. We will certainly discuss your experience with our housekeeping staff and front desk staff. Our guests' concerns are our concerns, and we take them all seriously. In addition, we are disheartened to hear you did not enjoy the complimentary breakfast. We pride ourselves on this amenity, and its quality. If all the tables in our dining area are taken, we encourage our guests to take their meals to the lounge or the available outdoor seating. In all, we apologize for your recent experience, and hope you will give us a second chance the next time you are in New York City. Mustafah Syed General Manager

"Birthday Weekend!"

5
24/07/2017

Came into the City just for the weekend to celebrate my and my boyfriends birthday. Was walkable from Penn Station and Grand Central. New York Library was a couple blocks away as was Bryant Park where there was a free concert. Breakfast was good and everything was fresh and available. Staff was excellent and very attentive.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for taking the time to review our hotel. It is wonderful to receive five-stars, but it is even better to know that our hotel was able to play a part in your weekend celebration. In the city! In addition to complimentary breakfast, our hotel offers free wifi, complimentary coffee and water in the lobby, as well as hosting a convenient onsite lounge. Safe travels! Mustafah Syed General Manager

"Great location"

5
22/07/2017

At heart of New York City, great hotel for business, family and friends. Room was small but setup was so excellent and organized didn't feel that way. Breakfast was good, adding some more options would be ideal..

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for you kind words about our staff and your five-star review of our hotel! We are so delighted to hear that you enjoyed your interactions with the staff and that we could accommodate you in a memorable way. You touched on many of the amenities that we offer here including complimentary coffee and water and a variety of breakfast options. We also offer free wifi and host a convenient onsite lounge. Until next time! Mustafah Syed General Manager

"Close to everything"

5
20/07/2017

Modern and chic this hotel is a short walk to most attractions in the city including Time Square. The rooms can be small, space in NYC is premium, but they are bright, vibrant, have great city views, and are clean. Staying here is an easy choice.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your compliments to our hotel. We are glad that your five-star experience will make staying here an easy choice next time you are in the city! While real estate can be hard to come by within walking distance of Times Square, but we do take advantage of our space by keeping it clean and comfortable for our guests. Next time you visit, be sure to take advantage of our amenities including free wifi, complimentary breakfast, water and coffee in the lobby, as well as our convenient on-site lounge! Mustafah Syed General Manager

"Great Stay!"

5
19/07/2017

My family and I stayed here recently. Our stay was excellent. From location, to front desk, to room, and breakfast every morning. I highly recommend this hotel to anyone. The room was clean, and comfortable. The people at the front desk were helpful, and courteous. Hot breakfast every morning was delicious, and a large variety to choose from. The people who worked in the eating area, are hard working, and very clean. The location was perfect. Close to everything. A nice touch after walking all day site seeing was the cold iced water with lemon in the lobby. I highly recommend staying here.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are delighted to hear that you had an excellent stay at our hotel location and that you are recommending our location to other NYC travelers! Your five-star review touches on many of the thoughtful amenities that we offer such as complimentary breakfast and coffee and water in the lobby. We also offer free wifi and host guests at our on-site lounge daily. Thanks for you review. See you next time! Mustafah Syed General Manager

"Family Vacation to New York and Yankees Game"

5
19/07/2017

The Best Western Herald Square was excellent. Great location, close to everything, Empire State Building, Times Square, MSG, subway, you name it. Hotel was very clean. Staff was wonderful during check in, check out, the entire stay. Robert was great, Mustafa, the manager, was great, Jay gave us helpful tips, and made sure we had his number and business card in case we got lost. Free breakfast was also a nice touch. A++++++. We will stay here again when ever we visit NYC!!!!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Your five-star review touches on many of the reasons our guest continue to return to our hotel location time and time again. Thank you for the compliments to our staff! In addition to complimentary breakfast, guest can also take advantage of free wifi, complimentary coffee and water, as well our convenient on-site lounge. See you next time! Mustafah Syed General Manager

"Great location"

5
18/07/2017

The location was perfect, great for Madison Square Garden. NYC is crazy expensive compared to other cities in the USA but this hotel was great value for NYC prices. Room was great, no complaints at all. All sport channels available on the TV which does not seem to be common in other hotels. Breakfast had a lot of options, the breakfast room was a bit small so there was usually a 5 or so minute wait for a table. On check in, we received a 2 for 1 drink coupon for the hotel bar which could also be used during happy hour, which was incredibly reasonable. Bar snacks also complimentary. The bartender was very friendly. Had a great 5 night stay here, would be my first choice when returning to NYC.

"Great place to stay while visiting NYC!"

5
18/07/2017

This is a great, centrally located hotel found in the garment district making it very easy to walk to several attractions (Central Park, Times Square, Broadway, the High Line, Empire State Building, NYC Library, museums, etc.) The included breakfast buffet was very good with a wide variety of food to choose from. Our room was very clean and well decorated (bathroom fixtures were current and modern...powerful blow dryers and great makeup mirror too!). Highly recommend this hotel!

"Great hotel and location!"

5
12/07/2017

Could not have been any better. Delicious breakfast, a lot of choices. Our room was very quiet, did not hear other room noise or street noise. Comfy beds. Kind and courteous staff. Perfect location. Customer service the way it should be! Will definitely stay here again:)

"Pleasure Trip"

5
10/07/2017

Loved the location, it was very central to areas that we wanted to visit. Room did not have a lot of room to move around but it was very clean and comfortable. The staff was helpful and friendly and the breakfast we had was one of the best we have had at a Best Western.

"Great Location, Service and Amenities"

5
09/07/2017

Stayed there for 14 nights as my wife and I wanted to explore the city in depth. The hotel was in a great location just 3 mins from the subway station. Was impressed by the nice and clean rooms and amenities that included a gym which we used. But most of all, we were impressed by the great service and sumptuous breakfast. The staff were friendly and helpful. And our room had a view of the Empire State Building!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are so happy to hear you had a five-star experience at our hotel over the period of a two week long trip! When traveling for an extended amount of time, it is highly convenient to have access to a gym, especially when breakfast is delicious and complimentary each morning. We also offer free wifi, complimentary coffee and water in the lobby, and a popular onsite lounge. Mustafah Syed, General Manager

"Great location and value"

4
08/07/2017

Walking distance from penn station and of course even closer to 34 st herald square station. Location is simply excellent and is just a few mins to Empire State BLDG, Times Square etc Reception was very friendly and let us check in early....around 12n!!! We stayed in 304 and room was small and I guess what you should expect in such a prime location in NYC Minor issues were : 1. Long waits for the elevator.....since we were in the 3rd floor we just climbed the stairs 2. Crowded breakfast room...but really you face this issue in pretty much ANY hotel that serves free breakfast Also, one of the nights the neighboring room was having a party and making too much noise...after a call to the reception they immediate came up and handled it well.... we had a great experience and certainly gave no hesitation in recommending this to families

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your review and your decision to refer our hotel to other travelers. It is delightful to hear that you enjoyed our location's proximity to many of NYC's great attractions. We apologize for any inconvenience that the extended wait for the elevator may have caused. Our complimentary breakfast is delicious so it does tend to draw a crowd each morning but we promise, it's worth the wait! Next time you're in New York, please be sure to take advantage of our other amenities including free wifi, complimentary coffee and water in the lobby, and our onsite lounge complete with happy hour! Mustafah Syed, General Manager

"Excellent location"

5
07/07/2017

Very clean, staff very friendly and amazing location. Will stay there ok my next trip to NYC. The subway is around the corner, Empire State Building you can see it from the room, Times Square is walking distance.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your kind words about our hotel and staff. We are pleased about earning a returning guest as that is the highest compliment a hotel can receive. Our location is truly our best amenity, but we also offer free wifi, complimentary breakfast, and house a convenient onsite lounge. Be sure to check it out next time you visit! Mustafah Syed, General Manager

"Great repeat performer"

5
28/06/2017

Visited NYC for a 2-night stay. Stayed at the Best Western Herald Square because of such a positive visit in early 2016. Once again, the hotel did great in every aspect from start to finish. Ryan, bell hop, was friendly and helped with our luggage. Stephen, bartender, was quick, friendly and helpful with downtown information. Our room was clean, comfortable bed, delicious breakfast and NO NOISE! Thank you BW Herald Square!!!

"Long weekend with family"

5
27/06/2017

My daughter and I spent 4 days in NYC in June at this hotel. The location was perfect. The size of the hotel was perfect. The hospitality was fantastic. The staff was helpful and friendly. I would stay in this hotel again.

"Great new find in Manhattan"

5
26/06/2017

Great location near shopping and restaurants. Easy access to subway. Caring and friendly and helpful staff. Immaculate facility, including all of the common areas and our room. Highly recommend. We will stay here again.

"Exactly as hoped"

5
26/06/2017

My family booked two rooms for two nights. We relied on trip advisor's review as we had never been to New York City before, and searched hundreds of hotels before booking. This hotel was everything it said it was and more. Very clean, wonderful breakfasts, friendly and helpful staff, and a great location. We couldn't be happier with our stay and will recommend it highly!

"A BW Plus it is not!"

3
26/06/2017

Overview I am not sure why people like New York; it is noisy, crowded, dirty and expensive!! I only came to see several Klimt paintings. Location The best feature is the hotel's location. Several interesting sites are within walking distance as are different subway lines. Back-Lobby Bar The back lobby bar – with happy hour to 8pm – is the other good feature. Nice beers and (limited) but tasty snacks. Free tea and coffee available in reception. Internet This functioned well – although, you had to log-in again every day. Problems (General) High cost, lack of refrigerator and small rooms are probably the same across the city. Problems (Hotel Specific) There are a number of hotel specific problems: • A poor quality buffet breakfast for a “BW Plus” hotel or, indeed, any BW hotel; • A small room for breakfast; • Long wait for lifts; and • Doors slammed with great velocity (however, mine did have a handle which could be used to close it relatively quietly – something that my fellow guests failed to appreciate more often than not). Staff Were friendly and helpful and you can store baggage (free!) if you have a late flight.

"First Time Visit = Loyal Member"

5
23/06/2017

Had the best stay for a first time visit at this hotel. Staff was super friendly, great chic rooms and an overall great experience. I highly recommend. Not bad a location either since you're in the middle of everything.

"Great trip!"

5
22/06/2017

This hotel was reasonably priced and in a convenient location. Recent construction so everything was modern and in good shape. Our room was immaculate and quiet. Service was friendly and efficient. They even include breakfast!

"Great location"

4
22/06/2017

Very nice hotel in a great location. Loved the beverage bar in the lobby! Clean rooms, comfy beds and great staff. The free breakfast was nice, always a plus. This hotel is also within walking distance from the Megabus stop.

"Great New York hotel"

5
21/06/2017

A great hotel in a good location. Everything was clean, and the staff were always friendly. I would recommend this hotel to anyone, and I will be returning here when I'm back in the city again. Thanks for the great experience; my family and I had a wonderful vacation.

"Excellent stay."

5
20/06/2017

Room was spotlessly clean, breakfast was very good and friendly helpful staff. Excellent price/value. 1 block from subway.Easy to navigate to anywhere in manhatten.Lots of places to eat nearby.Quiet and bed very comfortable.

"First time in New York"

5
08/06/2017

Excellent location, quiet and clean and the staff are very friendly and helpful. Spent 6 nights at the hotel and enjoyed every one of them. Great place to stay. Would definitely recommend to family and friends .

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Welcome to New York! We are so grateful you chose our location on your first visit to the city. Between our budget-friendly amenities and our unbeatable location, our hotel is so great for those who are new to NYC. In addition, our friendly staff members are happy to lending a helping hand whenever a guest has a question about navigating this wonderful city. We're here for you, whether that's pointing out a great restaurant or accommodating an early check-in. Thank you for sharing your five-star experience with us, and recommending us to family and friends. We hope to see you the next time you visit New York! Mustafah Syed General Manager

"Great stay at Best Western..."

5
05/06/2017

The location is very central close to Empire State Building and Macy's if you like shopping,walking distance to Times Square. The staff were really friendly and helpful in particular Bebe, Jay and the Day Porter. Our room from the 10th floor - decent size but kept clean always by the housekeeping department. Will definitely choose this hotel if we are back again in New York.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your five-star review with us! We are so pleased to know our accommodations were perfect for your visit in New York. We will pass your praise on to Bebe, Jay and our day porter, Ryan. Our staff members are always looking for ways to exceed our guests' expectations, and we love to share with them when their efforts are recognized! We look forward to seeing you again, the next time you are in NYC. Until then, safe travels! Mustafah Syed General Manager

"Trip Advisor"

5
05/06/2017

My son and I were extremely pleased with our stay in the Best Western Premier Herald Square, New York, New York hotel. The location of the hotel is excellent and so close to Times Square. Those staff members that we interacted with were very courteous, professional and helpful. They went out of their way to make suggestions for good places to eat. The rooms were clean, the hallways were clean and well lighted. The breakfast area was the nicest that I have ever witnessed in a hotel. Glass plates, real silverware, hot food served in beautiful covered containers. They served a good variety of breakfast items. The beds were so very comfortable. It was so nice to be close to everything. We could not hear any outside noise from our room.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
For visiting guests, our goal is always to make the guest's visit the best it can be. Whether that's a speedy check-in process, meticulous housekeeping or offering a complete, delicious breakfast every morning, we aim to exceed expectations and elevate the quality of their vacation or business trip. To know all these things played a role in making your time in NYC enjoyable is so meaningful to us. We invite you to join us again the next time you are in New York City. Mustafah Syed General Manager

"Fabulous location"

5
05/06/2017

Friendly staff, check in smooth. We were on the 15th floor the room was small but spotless clean and kept immaculate. Breakfast was different every day all cooked fresh although room could get busy, we always found a table. Staff very friendly. Excellent location walking distance to subway, Penn Station, Time Square lots of bars/restaurants close by. I would definitely recommend this hotel.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are delighted to know our hotel left such a great impression on you. We strive to be the standard of hospitality in the area, with our commitment to cleanliness, customer service, and attention to detail. When paired with our amazing location, it's clear to see why so many guests have a great time with us, as you did. Thank you for recommending our hotel to those looking for lodging in the area. We hope to see you soon! Mustafah Syed General Manager

"In town to see the Phantom of the Opera"

5
04/06/2017

Wonderful front desk people. Free breakfast was better than the usual free breakfast. Room clean and towels fresh. Small issue w drain clog however they were on it in seconds. I have them the high rating for their extraordinary and politeness. It's well deserved. Sold out. Great place to stay.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Phantom of the Opera is such a beautiful production. We are so happy we could provide you with lodging while attending it. While we apologize for the clogged drain, we are pleased you came to us about the problem promptly, so we could fix it on the spot and let you get back to enjoying your time with us. We hope you will join us again the next time you are in the city! Mustafah Syed General Manager

"Excellent, super neat and convenient hotel with buffet breakfast and Luggage Room"

5
31/05/2017

If you are looking for a neat hotel at great location and free buffet breakfast, this is one is the ideal one..Go for it... Myself and husband stayed there last 2 nights in a King room. The hotel is a 5 mins walk to Times square. The room was small but definitely good for 2 people. Very neat and well arranged with LED tv, free wifi, coffee maker and a super clean and stylish toilet, They make your room everyday. The buffet breakfast was decent too. They have kept coffee and candy at the lobby. And the best part is they have a luggage room where you can keep your luggage and roam around the city after check-out. The staff were courteous and helpful We are totally happy with our stay and would definitely recommend

"Heat Family Vacation"

5
27/05/2017

Great experience for our family vacation. Could be considered over-priced, but for us, it was a perfect location to access subway, reach great attractions by walking if we wanted, and a wonderful staff that was helpful and friendly.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for sharing your five-star experience with us! After considering all the great amenities at our hotel, like free wifi, complimentary breakfast, and an onsite lounge, not to mention our fabulous location that puts you within walking distance to so many classic NYC attractions, we find many guests consider us a great value for the area. We are delighted to know our accomodations were perfect for you during your visit, and hope to see you again soon! Mustafah Syed General Manager

"Nice Accomodations"

3
26/05/2017

The place was nice, but as overpriced as every place to stay in NYC. The staff was not exceptional, but did their jobs. Bummer no street parking overnight on weekdays. The lobby was kind of messy and was out of coffee. When I mentioned this to the front desk it was somewhat disregarded until the staff saw the look on my face.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
I am so sorry to hear your visit to our hotel did not exceed expectations. Our staff goes out of its way to provide each guest with an experience that is memorable, enjoyable, and beyond what is expected. I apologize you did not feel this way at the end of your stay. We hope you will join us again in the future and provide us another chance to improve your first impression. Mustafah Syed General Manager

"Highly recommend this hotel in NYC"

5
25/05/2017

I consistently stay at this hotel while traveling to NYC on business and vacation as it is well located and maintained, the staff provides EXCELLENT service, and the breakfast is a wonderful amenity. I highly recommend it!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Welcome back! Our staff members are such a testament to the culture of hospitality found at our hotel. Our guests are our first priority, and we make sure to show that wherever and whenever we can. Complimentary breakfast to help you start your day is just one way we let our guests know how much we appreciate them. With so many other options for lodging in the area, thank you for continuing to choose us. Until next time, safe travels! Mustafah Syed General Manager

"Vacation in New York "

5
24/05/2017

Planning a first time trip to New York I relied on reviews and so glad I chose best western premier herald square. Perfectly located close to everything you want to see but not to close to be in the hustle and bustle of time square. A few minutes from Empire State Building and about a 10 minute walk from time square. Flatiron Building is also just up the street in the opposite direction about 10 minutes. Breakfast included helps to get you on your way first thing in the morning. A nice seating area outfront on the street side. The rooms are small from what I am use to but they are clean and that's what counts the most to me. The staff were very good to us from checkin to checkout. I don't have any complaints. We used uber to and from the airport and also to get us to battery park to take the Statue of Liberty tour. We walked everywhere else because it was easy to do so and you get to see more by walking. We were only there for two full days with two days of travel and we did lots. Planned our first day and sort of took the second day as it came. Didn't want to be too scheduled on a vacation and it worked out great for us. Looking forward to going back again and I will definitely stay at this place again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Welcome to New York City! We are delighted to know you had such a lovely time at our hotel, and that our fantastic location complimented your itinerary. If it's classic NYC attractions you're here to see, look no further for lodging than our hotel! We're so close to everything, and like you said, walking around the city is the best way to take it all in. Thank you for sharing your five-star experience with us. We look forward to seeing you again on your next trip to New York! Mustafah Syed General Manager

"Great staff and excellent accomodations."

5
23/05/2017

The staff at BW Premier Herald Square is among the most accommodating group of employees that we ever experienced. Everyone from the front desk personnel to the cleaning staff went out of their way to make us feel welcome. The rooms were very clean and nicely decorated. We would highly recommend this hotel to anyone looking to stay in NYC.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
There are so many great things about our hotel, but our staff is the very best! We are genuinely committed to providing our guests with quality hospitality and exceeding expectations each and every day. Thank you for recommending us to those looking for lodging in the NYC. We appreciate you sharing your five-star experience with us, and hope you will join us again soon! Mustafah Syed General Manager

"Outstanding staff and location"

5
22/05/2017

This hotel is in a great location - just a few blocks from Broadway and Times Square. The room is small per New York standards but modern and well maintained. The front desk people were very friendly and helpful. The free breakfast saved us some money. Would definitely stay here again.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We are delighted to know our accommodations were the perfect fit for your needs during your recent stay in New York City. Our amenities, like complimentary breakfast and free wifi, certainly help keep your budget on track, and we're glad to know you found it useful during your stay. Thank you for sharing your five-star experience with us! We look forward to your next visit. Mustafah Syed General Manager

"Location + Views = Perfect!"

5
22/05/2017

I live an hour outside of NYC, so when my sister came to visit and have her very first trip into the city, I wanted to treat her. We had tickets for Phantom and wanted to spend a good few days in the city to take in the sites and I wanted to find a hotel that was not only clean (a much more difficult task in NYC than you might assume) and in a safe spot, but also that gave her that incredible NYC experience. Cue the Best Western @ Harald Square! I purposefully booked one of the rooms at the top of the hotel so we could have those amazing views! The room was smaller than ones you'll find on lower floors, but still considered roomie for NYC standards, and if you're with someone you don't mind sharing a bed with, this is the room to book! A king bed with wall-to-wall floor-to-ceiling windows overlooking a lovely and classic NYC skyline view. It was spectacular! The room was also very quiet considering you're in the heart of the city. We heard very little street noise, and that includes trash pick-up! There was a bit of noise from the elevators going up and down, as we were on the top floor and nearest to the cables pulling the elevators up and down, but we were so tired from our busy day of sightseeing that we fell asleep regardless! They do provide you with ear plugs (like any good NYC hotel does!) for those of you who are sensitive to all sounds. We were presented with a BOGO free on drinks at the cute little bar they have at the back of the hotel and we enjoyed happy hour before getting ready to head out on the town that evening! I will admit that breakfast was a bit lack luster on the hot-food department, but they still provided all the basics (cereal, toast, bagels, fresh fruit, yogurt, and pastries) and it was sufficient enough to keep us full until a late lunch could be had. Finally, the hotel was very clean and comfortable, and every single staff member we came across, from the cleaning crew to the front desk were very very nice and accommodating! I highly recommend this hotel if you're coming to NYC!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for leaving such a detailed review! Your time in NYC with your sister sounds so memorable and enjoyable, and we are honored to have played a role. We offer such a great experience for those seeing the city for the first time, with an unbeatable location, budget-conscious amenities, and such helpful and accommodating staff. We appreciate your feedback about the selection of our complimentary breakfast. We're always looking for ways to improve, and will take your feedback into consideration! Thank you for recommending us to those looking for lodging in New York City. We hope you both will join us again soon! Mustafah Syed General Manager

"Location, location, location"

4
18/05/2017

Two blocks from The Empire State Building, 15 min to Highline and blocks from Central Station, New York Library, 10 min away from Time Square and all major shopping. Parking was 5 doors down, hotel validates so discounted to $38US/night without In/Out privileges (otherwise it's $52). Many restaurants within minutes, but more affordable ones available within 10-15 min. Public transportation (subway 34th Herald), convenient. Room was clean, quiet.

"NYC theatre weekend "

5
17/05/2017

Very pleased. Great location not far from theatres. Small modern hotel. Staff very accommodating, outstanding breakfast, very clean, parking garages and restaurants on same block. Only minor negative; small rooms.

"Near Hersld Square. NYC"

5
17/05/2017

Great find: Four year old hotel in the heart of Manhattan. Walking distance from Penn Station. Rooms are small but immaculate. Bed/bath great. Staff is friendly and helpful. Nice lounge and outside garden.

"Mother's Day Girl's Weekend"

5
16/05/2017

We had a really rainy Saturday walking around, so we were soaked to the bone. By 2:30 we couldn't wait any longer and THANKFULLY the front desk let us check in a half hour early. Rooms were very clean, small but what you would expect for the size of the hotel. Sad that the bar/restaurant close for the weekend, but the breakfast was amazing. Best hotel breakfast I've ever had. My mother in law, grandmother in law, sister in law and mother were all pleased with our experience here.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
What a lovely way to spend Mother's Day with so many loved ones! We are delighted to have played a role in your weekend trip to New York City, and thank you for choosing to stay with us. Our apologies the lounge was not available during your visit. Be sure to check it out the next time you join us. You won't be disappointed! Mustafah Syed General Manager

"A Great Find"

5
16/05/2017

One might think of BW as a quality motel before you would consider it as a quality hotel in NYC. I checked it out on a whim since I am a Platinum Rewards member of BW. The only slightly negative that can be considered is the small size of the room. The Herald Square site seems to be relatively new with excellent decor and services. The location is within 2 blocks of every possible mode of city transportation for uptown, downtown, crosstown access. Quality restaurants are in the same block. Parking garage is on the same block. Valet service is not available but a hotel discount is. BW generally offers a free breakfast and this hotel offers the best we have ever experienced in terms of quality of food, high quality service and a generally pleasant experience. Due to my problems with heath, the highest level of assistance was received upon a simple request. We will be back!!!

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
It is an honor to receive such a glowing review from a Platinum Best Western Rewards member! With such experience and knowledge of Best Western hotels, we are proud to have stood out in your review. Our complimentary breakfast, which you mention, is such a popular amenity. We seek to provide all the delicious and filling foods you need to start your day off right. Whether that day consists of touring the sights, or attending a conference, we're here to make your visit memorable and enjoyable. Thank you for recommending us. We look forward to your next visit! Mustafah Syed General Manager

"My stay"

5
11/05/2017

What an amazing room and an awesome staff. It was such a great experience in New York City and the proximity of the hotel to restaurants and landmarks was greatly appreciated. Would definitely recommend staying here for your trip to NYC if you get the chance.

"Great Complimentary Amenities"

4
08/05/2017

I stayed at this hotel for one Friday evening. It wasn't too far of a walk to Times Square at all. As others have mentioned in their reviews, the rooms are very small and the elevator is clunky sounding. The clunky noise made by the elevator wasn't so loud that it woke me up in the middle of the night, but just annoying to hear as it passed by our floor. I wish the room had a fridge but I was happy with the other included amenities. I was impressed the bathroom amenities included a makeup remover towelette and Q-tips, as well as a makeup mirror. The complimentary breakfast in the morning was great. It included a few choices of cereal, hot oatmeal, hot sausage patties, hot scrambled eggs, and hot French toast. Also a choice of yogurt, fruit, bread, bagels, and breakfast pastries. All in all this property is a good value. It's not perfect but I would stay here again based on the price.

"Location Location Location"

4
04/05/2017

Location Location Location. Very helpful staff. Breakfast value for money. Extremely clean rooms. We would definitely recommend it! The idea with the iced water in the lobby with fresh lemon is very appreciated.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
For those visiting NYC for the first time, our hotel is the perfect place to stay. Our location puts you in walking distance of the famous attractions you're here to see, and for those long-distance sights, the subway is just a few steps away. Inside our doors, we look for ways to elevate our guests' experience. Little things like the free water and coffee in our lobby are how we show our appreciation to our guests and go out of our way to make their visit the best it can be! We're happy to know this resonated with you. Join us again the next time you're in the city. Mustafah Syed General Manager

"A little disappointed "

3
29/04/2017

Just completed our 4 night stay. The hotel itself is updated, offers a mediocre breakfast, and has a good location. The room is clean and modern but even floor 15 had a lot of traffic noise. This can be expected of most New York hotels so not a huge deal. Only giving 2 stars due to the insanely annoying elevator noise. The elevator makes a loud banging noise every floor it passes, all day and night. The building is so narrow that the noise is heard in the rooms as it goes up and down. Other guests were also complaining and we had to use earplugs to sleep. Unless they fix this I would recommend staying some place else.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
We apologize your experience at our hotel did not exceed your expectations. Thank you for your feedback regarding the noise from the elevator. We are always looking for ways to improve our guest experience, and will take your suggestion into consideration. We hope you will give us a second chance in the future to improve your opinion of our hotel. Mustafah Syed General Manager

"Great, except for one thing"

4
26/04/2017

I am currently sitting in my hotel room, so my perspective on this is fresh. All of the reviews are spot on. Great location, clean and friendly staff. The only issue I am having is that the elevator is really old or there is something seriously wrong with it. I can hear each time it's in use and it makes this loud double knocking noise (I am assuming that the wires or the wheels are old and it cranks each time it is used). This is super unfortunate because without this loud disturbance I would have rated this hotel higher. I did call the front desk, but they said that I should use ear plugs if I am disturbed by the noise. I would think that someone would look at this issue since it could also be a safety problem.

Mustafah S, General Manager at Best Western Premier Herald Square, responded to this review
Thank you for your feedback about our elevators. We have our elevators routinely inspected to ensure they are safe and in proper working order. We are sorry the noise was disruptive during your stay. Each of our guests have different sensitivities to sound, so we are sure to include ear plugs with the room. Many of our guests, however, do not see a need to use them! Thank you for sharing your experience with us. We hope you will join us again the next time you are in New York City. Mustafah Syed General Manager

"Fantastic"

5
25/04/2017

Great hotel. Nicely situated in Midtown close to Subway station (Herald Square). Helpful staff and very clean. Small rooms but typical for NYC. Excellent breakfast. Overall and excellent hotel for a NYC vacation.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are so pleased to know our accommodations were perfect for your vacation in NYC. We've got it all, for leisure and business travelers alike. Complimentary breakfast is served each and every morning to get your day off to a wonderful start, with free water and coffee available in the lobby all day! Just outside our doors, the city awaits with many famous attractions within walking distance. At the end of the long day, our lounge is available for some great happy hour specials and the best bartender in the city! We also have an onsite fitness center and free wifi. Our quiet, comfortable rooms will make you almost forget the heart of the city is all around you. Thank you for sharing your five-star review with us. We hope you'll join us again soon! Mustafah Syed General Manager

"Friendly Staff"

5
23/04/2017

Stayed for a night in the heart of the city. For the location being Midtown, I didn't hear much noise which was a good thing. Very quiet location and comfortable rooms. Overall I would recommend this hotel to anyone spending one night or spending a week in the city. Extremely friendly staff too!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Once you step foot inside our doors, you would have no idea the heart of New York City is just steps away. Our hotel is expertly designed to keep out the noise of the hustling and bustling city below, creating a restful experience in our guest rooms. Consider us the tranquil oasis in the middle of New York City, putting you in the middle of the action when you want to be, and away from the restless buzz of the town when you don't. Thank you for recommending us. We hope you will join us again soon! Mustafah Syed General Manager

"perfect location for tourists"

4
21/04/2017

Hotel was located right smack in middle of lots of attractions without it being in too busy and noisy a spot. We were able to walk everywhere to our destinations during our 3day visit to the city. Didn't need any public transportation at all.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Leisure travelers rejoice at our location for the exact reasons you mention: it puts them in the heart of the city, near all the major attractions they've come to see, and limits the amount of public transportation necessary when taking in all the sights. When setting out in the morning, help yourself to some delicious coffee in our lobby, or our complimentary breakfast, and end the night with a stop in our terrific lounge or head right upstairs to your quiet and comfortable guest room. No matter how you slice it, our hotel is the perfect leisure traveler hotel for a vacation in the Big Apple! Mustafah Syed General Manager

"Central and Confortble beds and rooms"

4
19/04/2017

Good receptionists. Special thanks to Shazeema for city tips and good check in check out. Nice rooms and cosy beds. Bathroom is nice too, many towels, good water pressure. Excellent location. Breakfast is medium. Would recommend it for short stays

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are delighted to know you had such a lovely time at our hotel. When visiting New York City, it's important to have a quiet, comfortable place to return to after a day of meetings or sightseeing. Our hotel is that and more! We pay attention to the little details that make a difference, like free water and coffee in the lobby 24/7 or the quality bath amenities provide in each guest room. We want the best for our guests, and it's so rewarding to know that effort shows. Thank you for recommending us. We hope to see you again soon! Mustafah Syed General Manager

"First Class Hotel"

5
18/04/2017

This hotel was excellent, very central for many "tourist" spots. Very clean, rooms cleaned every day and no restriction on towel/bed linen changes. Staff very helpful at front desk - nothing was too much trouble and also gave some hints and tips to help us make decisions. Had good knowledge of subway, which saved us a lot of money on taxis. Enjoyed the breakfast, as the variety was good and plenty of hot dishes. Could be a little crowded at times, but a little patience and you soon found a seat. Lovely little lounge at the back of the hotel with an "open air" area. Great place to chill with a glass of wine after a hectic day!! Would certainly recommend and if I am every in N.Y. again would have no hesitation in booking. Also like the idea of free iced water and coffee/tea available 24/7 in the lobby.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are so happy to know we could help make your visit to New York so memorable! Our staff is committed to making each and every guest feel welcome and at home. The front desk staff members are well-versed in the surrounding area, with plenty of tips, tricks and recommendations, if you need help navigating the City! Thank you for recommending us. We hope you will join us again the next time you are in New York City. Mustafah Syed General Manager

"Outstanding Hotel and Service!!!!"

5
18/04/2017

My name is Sree Varanasi, I wanted to take the time to say how much I appreciate the staff and service at the Best Western Premiere Herald Square. I have had the pleasure of staying multiple times at this Outstanding Hotel and the staff is extraordinary. Commendation must be given to Front Desk Manager Jay Singh, Front Desk Agents Shamiza, Bebe, Sade, Isa, and Salman, and the lovely AM doorman. This excellent staff has made me feel at home every single time, providing me with the best room and service, especially when I had surgery on my Achilles' tendon. I cannot wait for the next opportunity to stay here!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for such a kind and detailed review! We will pass on your praise to each and every staff member you mentioned, and the team as a whole. Our staff is so committed to providing the best experience possible, and we are delighted to know it has an impact on your visit every time. We look forward to you next visit! Mustafah Syed General Manager

"Perfect"

5
16/04/2017

Family of 8 doing the tourist thing. We couldn't be happier with the hotel. Breakfast was a bit crowded but good. Room quiet. Staff amazing. Location perfect. The price was fair and in line with other hotels. They gave us two rooms next to each other without any problem.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
When traveling with larger groups, a smooth and efficient experience can make all the difference. We offer a number of amenities that help protect the group's budget, like free wifi and complimentary breakfast, and our location puts everyone in the heart of the city, limiting transportation costs. If traveling the city by foot, there is no better starting point than our front doorstep! Traveling by subway? Not a problem! It's just a few steps away. We are delighted we could provide the perfect accommodations for your family's trip to New York City. We hope to see you all again soon! Mustafah Syed General Manager

"Surprising good. Recommended"

5
15/04/2017

I had to take a quick overnight trip to NYC for work and found a good rate at Best Western Herald Square. I normally stay away from chain hotels in NYC, but took a chance with this. Location-wise, it worked out great. There are several subway lines nearby, and it is a short walk from Penn Station. The hotel itself seems very new. When you look at the hotel from the outside, it is very much a new meets old with the surrounding buildings. The check-in lobby is a bit small. The rooms are also a bit small. For an overnight stay, it wasn't much of a bit deal. But for a multi-night stay, you should ask for a larger room. Other points - good bathroom, nice bed, quiet, free wifi. Would stay again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are so pleased to know you were pleasantly surprised with our hotel! We always seek to exceed guest expectations. Whether staying for a quick, overnight visit or an extended stay, we have all the amenities you need to feel at home. Thank you for sharing your five-star experience with us, and recommending us to others. Until next time, safe travels! Mustafah Syed General Manager

"Great location"

4
13/04/2017

This hotel is in a great location in NYC. Everything within walking distance. Empire building is only few minutes away, Times Square about 10 mins away. Has many eating places around. Room was small but all that you need as you won't be spending your time in it much. Didn't have a chance to try breakfast. Overall would recommend for people who want to explore NYC on foot.

"Fabulous trip"

5
08/04/2017

Everything was smooth from the time we arrived through our departure. Joshua at the front desk was instrumental in arranging to hold our baggage and arrange our return trip to the airport. My twin sister and I only had a few days to accomplish a great deal of work and were truly ready for happy hour at the end of the day.. Stephen and Tommy (new to the job) were excellent bartenders. We had a great time. Thanks

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Many of our guests call out our free wifi, complimentary breakfast, and centralized location when praising our hotel, but don't leave out our lounge! Whether you're looking for a convenient, affordable way to wind down after the day or your night is just getting started, stop on by! The happy hour is one of the best in the city, and our bartender, Stephen, is known far and wide! We are so pleased you stopped by, and grateful we could provide the perfect accommodations for your stay in NYC. We hope to serve you again the next time you're in town. Mustafah Syed General Manager

"What a pleasant surprise"

5
08/04/2017

I have stayed in NYC a few times and it's always a struggle finding the right hotel without breaking the bank. My daughter and I stayed here for 4 nights and loved it. The location is perfect for shopping sight seeing and transport. The breakfast was far beyond my expectations offering fruit, cereal, eggs, bacon, sausage as well as toast, bagel, pastries, yoghurts so much choice and included in the price. We were even offered a takeaway on the last day as we were running to get a cab to the airport. The rooms are like most rooms in NYC compact, the beds were really comfortable, and there was no waiting time for the lifts. Would 100% book this hotel again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are delighted to know we exceeded your expectations on your recent visit to our hotel! Our hotel stands out from the many competitors because we put our guests' satisfaction above all else. From the warm smile that greets you at check-in to the attentive service at our complimentary breakfast and every moment in between, we are working hard to make your stay wonderful! Thank you for sharing your five-star experience we us. We look forward to seeing you again soon! Mustafah Syed General Manager

"Great Hotel Staff!"

5
05/04/2017

My 5 year old daughter and I spent a few days in NYC for her Spring Break. The hotel staff couldn't have been any nicer to us! We especially enjoyed meeting Ryan. He treated us like royalty and made my daughter's trip so memorable.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are delighted to know we could provide the perfect accommodations for your NYC vacation with your daughter! What a lovely way to spend Spring Break. Thank you so much for choosing us. Our location is perfect for exploring the city, and with great amenities like free wifi and complimentary breakfast, we offer a home away from home to our guests. Whenever you need lodging in the city, you know where to find us! Mustafah Syed General Manager

"Not So Fabulous - Best Western, Herald Square, New York"

3
03/04/2017

This is a review of two halves – the good and the bad. The good half is that Best Western is located in a great central location, if you're visiting New York for business or pleasure. The metro is just 5 mins away, along with Macy's, the Gap and H & M among my other favourites. For any of you coffee addicts like me, good news there's a Starbucks nearby, meaning you don't have to go far for your daily caffeine hit. This was my second visit having previously visited last year and if I'm honest a last minute.com choice, as my other two first options were fully booked. Inside the lobby, I was welcomed by reception. I have to commend the reception staff, as for the second time I found them welcoming, friendly and professional. I double-checked that I'd been booked into a king executive room, having experienced the annoyance on my previous visit, of having a Queen room booked for me and arriving to find it was an accessible room, a fact not mentioned online.   My room was on the 17th floor, directly opposite the lift ensuring I was fully conversant with the sound of the hoover, slamming of room doors and any lively conversations that took place beside the lift. The absence of soundproofing was pretty shocking in an establishment of this rating level. My room was a decent size and as I entered the room I was greeted by a green croc topped size stool, which was directly beside wall mounted power points, alongside a desk and a great chair. Why mention a chair, well let's just take this as my direct read to all those hotels out there, that have crappy chairs to go with their desks. It's like being punished because you want to work in your room. All too often, comfort is sacrificed to keep room budgets in check, but to the comfort detriment of their customers. The Western's chair was leather, comfortable with a decent back support meaning I had a place other than on my bed to take my morning calls and have my coffee while I worked. The table lamp was also winner with a decent bulb wattage and integrated power points. On the desk a hospitality tea tray – the selection was adequate but lacked fruit tea and no milk, just one powder creamer sachet, which I only discovered when I unwrapped one of the three multi packs of sugar and stirrer sets provided. I have to reinforce the lack of milk again – beyond annoying for any guest, but as a Brit who loves a nice afternoon cup of tea, it was frankly unacceptable and another sign of rash budget cutting. The TV didn't disappoint large and the stations offered were beyond diverse allowing me to entertain myself with a hearty selection of guilty pleasure TV. My bed was so darned comfortable, I had little desire to leave it any time soon :) Best of all was the view like my own New York movie, up on the rooftops, allowing me to look down on this bustling metropolis. The bad half of my review right here. The eagled eyed among you, must be wondering why I didn't mention the bathroom. For me unfortunately, this was scored by me with a crater sized black mark for several reasons. While the basics - a reasonable sized sink, space to put your toiletries and enough towels were clearly on show. The essential element to any bathroom  – decent water pressure was most definitely AWOL. I noticed it right away, when I went to brush my teeth. The water spat, sprayed and gurgled its way out of the tap violently, like it was being pushed out under duress. I had to run the water for several minutes to establish a decent water flow and the same unfortunate experience happened with the shower – diminishing the joy of morning wake-up !   Also absent was shower gel. Instead I was ‘treated' to one boxed, soap tablet in the shower and a further two by the sink – talk about wasteful. The shower décor was just ish for me.  I noted that the bathroom cubicle door opened out, instead of in, the insulator protector at the bottom of the door was coming away and the bathroom floor was so dull and uninteresting, it really could have done with being replaced. Breakfast was a bleak affair, tired looking pastries and coffee - served downstairs in a room which had all the warmth of a hospital waiting room. I turned on my heel and straight out of the hotel for better offsite alternatives. While I know increasingly few NY hotels offer ‘free' breakfast, if you can't do it to a decent standard, then I my humble opinion, you shouldn't do it at all. Location wise Best Western is definitely a great place to stay in New York. terms of value for money in my opinion, it's too expensive for what it is. Either up your game guys or drop your prices which would be instantly manage guests' expectations of what to expect from your establishment.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for providing such a detailed review of your stay at our hotel. We appreciate hearing both the positive aspects of your stay and our areas of improvement, as these help us to provide a better experience to our guests. We will take your feedback into consideration as we are constantly looking for opportunities to improve. The next time you visit New York City, we hope you will choose to stay with us again. Mustafah Syed General Manager

"A brief vacation"

4
02/04/2017

The hotel is greatly located, walking distance to many attractions. The room was maybe a little bit too small, but hey, it's New York! Personnel was kind, helpful and professional. Check-in and check-out processes were easy and fast. Good breakfast included.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are delighted to hear you enjoyed your stay with us. No much how much time you have to spend in this wonderful city, we are committed to making it enjoyable, memorable, and meaningful. Our friendly and professional staff are here to help you make the most of your visit, from offering key amenities like complimentary breakfast to streamlining necessary processes like check-in. It's dedication you can count on! We hope you will join us again the next time life brings you to New York City. Until then, safe travels. Mustafah Syed General Manager

"Lovely Hotel"

5
27/11/2016

We recently stayed at the beginning of November. The hotel is in a fab position 7 mins walk to Penn Station 10 mins to Times Square, great location for shopping and getting about. Hotel rooms were immaculate clean great shower and great wifi. Nice bar to the back of hotel with outside area great to relax with a few drinks after walking all day. Breakfast was good plenty to choose from. Would recommend and definitely stay again if back in New York.

"4 out of 5"

4
26/11/2016

The staff was excellent and helpful. The location was great. The coffee/tea bar in the lobby as well as the complimentary (although somewhat sparse/basic) breakfast buffet was nice. The big problem is that there is apparently no service elevator so give yourself extra time in the morning or take the stairs. 4 out of 5.

"Perfect location"

5
23/11/2016

Just returned from our 6 nights at this hotel.Everything was perfect from start to finish.Had a lovely room overlooking the Empire State Building.Room was modern and the bed was spacious and comfortable.All the hotel staff could not do enough,nothing was too much trouble and specially thank you to Bebe and Sade on reception for all their help and professionalism.Also breakfast was very good plenty to choose from.We would definitely recommend this hotel and we will be back one day.

"Great Location and Even Greater Staff"

5
21/11/2016

My wife and I spent 4 days in NYC. We stayed at the Best Western Premier at Herald Square. Centrally located to all the NYC sites. The hotel room was EXTREMELY clean on our arrival. The staff could not have been more helpful and friendly, especially Bebe, the front desk supervisor. Always answered my questions with a quick answer and a smile. I HIGHLY recommend Best Western Premier in Herald Square for your NYC stay.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
I am so pleased we could make your four days in our beautiful city so entertaining and enjoyable. We strive to be a clean and calming homebase for our guests' NYC adventures, offering them a comfortable room and friendly smile when they return. Thank you so much for your kind recommendation. We hope you will join us again the next time you find yourself in New York! Mustafah Syed General Manager

"Loyal repeat customers"

4
20/11/2016

Fantastic location. Staff was courteous , noise factor was s problem. Water pressure was weak and washroom was a little tight. Need to address noise factor and water pressure. Also need to provide better options for breakfast. Lounge was great.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Welcome back! I am sorry you had issues with the noise factor and water pressure in your room, and the quality of the complimentary breakfast options. These are all items we pride ourselves on, and I apologize you found them lacking. Please reach out to us so we can discuss the specifics with you and remedy this situation. Mustafah Syed General Manager

"Fantastic central hotel"

5
18/11/2016

Recently stayed here for a week, 2 adults and 2 teenagers. Had a very clean, quiet and comfortable room on the 14th floor. Beds were very comfortable and room had great TV channels. The breakfast was fabulous - variety of hot dishes, cereals and pastries which varied every day. The coffee and water in the reception were very useful and available all day. The receptionists were so kind and always willing to help giving directions and advice. Happy hour in the evening was lovely in the outdoor patio. The bartender was great and always gave us bowls of nibbles when we were in the bar. Finally, the hotel was so centrally located within walking distance of most NYC attractions.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for sharing such a detailed account of your stay with us, and all of the wonderful things our property has to offer! From our friendly reception to the amazing happy hour specials at our onsite lounge, and everything in between, we always have the guest in mind. It makes us an incredible value and a wonderful place to embark on your own NYC adventure. We hope to see you again soon! Mustafah Syed General Manager

"Good value at a very convenient location"

3
15/11/2016

I found the Best Western Premier Herald Square very conveniently located and quiet. I particularly liked the fact that it is not one of these huge hotel complexes with hundreds of rooms. That is also reflected in the good service the attentive staff provides around the clock. Rooms are tiny but cater for all the needs of the average city traveller (including free Wifi). Compared with the other hotels on the same block I found the BW a bit lower scale than average. Still: It offers good value for the buck at this location.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We love our smaller footprint, with only six rooms to a floor, for the same reason you do. It gives us the opportunity to better attend to our guests, and respond quicker to any of their needs. When guests come to our property, we want them to feel at home, and our scale allows us to do just that. We hope to see you again soon! Mustafah Syed General Manager

"Great location and a welcoming team!"

5
14/11/2016

I have stayed at this location several times and it always feels like a "home away from home" oasis in the city. Stephen in the lounge is a true gentleman and equally friendly to locals/regulars and guests from out of town alike!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Welcome back! We love hearing from repeat guests. To know we provide you a home away from home while you're in the city is such a compliment. We offer so many amenities to our guests to help create that atmosphere, like free wifi, complimentary breakfast, and our onsite fitness center. Pair those features with our quality customer service, and it's hard to find a more inviting hotel in NYC. I will pass your praise on to Stephen, and invite you to join us again soon! Mustafah Syed General Manager

"My recent stay at the Best Western Premier in NYC"

5
14/11/2016

This is a great hotel. It is conveniently located, well maintained, offers a complimentary breakfast, and overall a fantastic value. Jay and Bebe at the front desk are always welcoming and helpful. Erica in the breakfast area is also welcoming and very nice. I stay here whenever I travel to NYC for these reasons. Keep up the good work!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for sharing your five-star experience with us! I will pass your praise on to Jay, Bebe, and Erica. They, like the rest of our staff, are so committed to our guests and making their stays as memorable as possible. We strive to the be the hotel you keep coming back to for quality customer service, comfortable rooms, and the perfect location for your travels. With that as our goal, we will certainly keep up the good work! Mustafah Syed General Manager

"No complaints! Great location and service."

4
10/11/2016

The hotel is in a great location in midtown. We had a room at the back of the hotel and it was very quiet for NYC. The lounge is nice and quiet and has great prices from 3-8. The free breakfast was better than most free breakfasts at other BW hotels. We had to check out at 4 am for our flight and they actually had a sack ready for us with water and snacks. Very thoughtful! The room was cleaned early as soon as we were out and about for the day.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
The small and thoughtful actions, like the water and snacks you were given, the coffee, tea and water we keep in the lobby 24/7, and our dedication to offering a diverse and consistently stocked breakfast, are those that always seem to have the largest impact. That is why we make a point of seeking out new ways to surprise and delight our guests every day. We work hard to be the calm, convenient home base after a day of travels, a goal we exceed every day. We look forward to your next stay with us! Mustafah Syed General Manager

"Great location"

5
06/11/2016

Hotel is very well located, near Herald square station, penn station. It is walking distance from time square, Empire state ande Grand Central. The rooms are very comfortable and clean. Staff is helpful. The only negative point is the breakfast room, which is too small.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Business and leisure travelers alike will tell you our hotel's location is in the heart of it all. If you can't reasonably walk to your destination from our hotel, the subway is just a few steps away to whisk you to more distant attractions. Why waste precious moments of your NYC visit on a commute when you can stay in the middle of the action with us? Also, I'm sorry you found our breakfast room to be a little snug. We will certainly take your feedback into consideration when looking for ways to improve our guest experience! Mustafah Syed General Manager

"A Great place to stay"

5
04/11/2016

This hotel is great place to stay in New York city. It is a small but very warm and comfortable hotel with really helpful front of desk staff as well as all the other staff. The breakfast was good as was the free tea and coffee served all day in the reception. The room was very clean and tidy. It is a 5 minute walk from the Empire State building and a 10 minute walk to Time Square and 42nd street.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We believe one of the best ways to make sure our guests have a lovely stay with us is to anticipate their needs and accommodate them before they ever have to ask. One such example is offering the tea, water, and coffee in the lobby 24 hours a day. Our free wifi and complimentary breakfast onsite are other examples of looking at what matters most to our guests and making sure we offer that to them free of charge. We strive to be a relaxing home base after a day of sightseeing or meetings, and reading reviews like this, I know we accomplish that! Mustafah Syed General Manager

"Better than we ever imagined!"

5
02/11/2016

We have recently returned from a 6 night holiday at the Best Western Premier Herald Square and the hotel was everything we hoped for and so much more. Arriving at 9.15pm after a long day of travelling from the UK we were quickly and easily checked in and made our way straight to our room on the 14th floor. After reading many reviews I had emailed the hotel ahead of arrival requesting a room on a high floor (the hotel has 17 floors) with a view of the Empire State building. We were not disappointed! The view was fantastic and didn't get old all week - seeing it first thing against a bright blue sky, at sunset, in pitch black and even in low cloud. A big thank you to the hotel for accommodating this request. The room matched up to the view and we were delighted. Expecting a small room from reading previous reviews our room was a great surprise. With two of us travelling (Mum and daughter) we booked a double room with two double beds. The beds were extremely comfortable, we found space for our cases, between the wardrobe and the large chest of drawers there was more than ample space for our clothes, the beds were extremely comfortable and the room definitely boasts the most sockets of any hotel I've ever stayed in. The bathroom was also a great size with a double width, powerful shower, many toiletries and vanity mirror. Our room had always been cleaned when we returned mid-late afternoon. The hotel has two lifts which we found to be quiet and speedy. Like with anything, at busier times could be a bit of a wait with the lift stopping at many floors but we're talking a couple of minutes if that! Breakfast was the biggest surprise. Having breakfast included in the room rate was one of the reasons that we chose this hotel. We had planned on grabbing something quick each morning before heading out for a more substantial breakfast/brunch but the high quality and huge variety of the breakfast on offer in the hotel meant we instead filled up every day on fresh bagels, breads, pastries, cooked options (which changed daily) including porridge, hash browns, bacon, sausage patties, pancakes and waffles. Cereals and fruit were also available. The juice was gorgeous - freshly squeezed and the coffee was amazing. Others have mentioned the small size of the breakfast room. We never had any problem getting a table straight away and visited breakfast at varying peak times from 7.30 - 8.30am. Sometimes there were queues but there's plenty of space in reception and in the lounge or you could even take your food to your room! Worth the wait if you have one anyway. Sticking with refreshments, we loved the iced water and coffee facilities in the reception area. We made great use of this during our stay, always filling up our bottles before heading out on a morning or grabbing a coffee for a mid-afternoon re-charge. The coffee was the same great quality as in the breakfast room and this was a lovely touch! The location of the hotel is absolutely perfect. Sandwiched between 6th Avenue (Avenue of the Americas) and 5th Avenue you're never more than a few minutes' walk from bars, cafes or restaurants (there's a Starbucks and a McDonalds just around the corner). On West 36th Street itself, across the road, there's a great Irish Bar if you get torrential rain like we did and just want to make a run for it - tasty food and drinks, huge portions, reasonable prices and a great atmosphere. Just a 5 minute walk from 34th Street Herald Square Subway station serving most of the major lines and Penn Station not much further along the street, this hotel is amazingly located for exploring the whole of Manhattan and beyond! We did a lot of walking to explore the city on foot: Times Square is approximately 20 minutes away and just a little further is the Rockefeller Centre. You're just 5 minutes away from the entrance to the Empire State Building, Macy's and Monarch Rooftop Bar on top of the Marriott (recommended for cocktails and amazing views of the Empire State!) . And if you head up 5th Avenue towards Central Park in no time you'll take in the library as well as Grand Central Station. It was our first time in New York and the location of this hotel just made everything so easy. Being on a slightly quieter street was great too - not being immediately thrust into the bustle but still with everything on your doorstep! This hotel is fantastic and made our holiday in New York a dream. I'd recommend this hotel to anyone - especially first time visitors like us. It's so much more than just the comfortable base in a great location we were looking for and I wouldn't hesitate to stay here again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Your review is so thorough and kind. Thank you for sharing such a lovely narrative of your time in our great city. It clearly paints a picture of what our guests experience at our hotel, and everything we have to offer. If you're looking to make the most of your time and budget when staying in New York City, it's difficult to find a hotel with a better location, greater value, and friendlier staff than ours. Don't let this first visit be the last you make to our wonderful city! We welcome you back the next time you're here. Mustafah Syed General Manager

"home away from home"

5
02/11/2016

Starting from the warm and friendly reception of the front desk, the wait staff at breakfast & housekeeping one gets the feeling of being at a family gathering. Its so thoughtful to have not only coffee and tea in the lobby but also icecold water and free use of a laptop! I've stayed at bigger and more expensive hotels and there are less expensive hotels within the area but none that matches the cozy feeling at this one! Thank you

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
When it comes to value, our hotel is a cut above. We have budget-conscious amenities, like free wifi and complimentary breakfast. Our in-room offerings, like luxury toiletries and a breathtaking view of the Empire State Building, are on par which much pricier hotels in the area. We even have an onsite lounge with a relaxed atmosphere and a happy hour that can't be beat. We don't think you should settle on accommodations to fit within a tighter budget. When staying with us, you get it all. Thank you for sharing your five-star experience with us. Hurry back! Mustafah Syed General Manager

"Awesome place to stay"

5
02/11/2016

One of the best value for the money which you spend ... it is totally overwhelming and the crew which this particular place hires are a truly professionals from a concrete hotel management background ... front office executives are true assets to the hotel as they have provided great experience with their customer management skills.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Every member of our staff – from our front desk representatives, to housekeeping, to our dining staff and everyone in between – is committed to providing our guests with an experience that exceeds expectations. We anticipate our guests' needs and seek out ways to surprise and delight them during their stay. We want your time at our hotel to be as enjoyable as the time spent in our beautiful city, and I'm so pleased we did not disappoint during your stay. Join us again the next time you're in New York City! Mustafah Syed General Manager

"Great room,location and staff"

5
01/11/2016

The room was very clean and stocked, and very comfortable with a real shower! Many great choices for breakfast ( pastries, omelets)etc. Staff was very welcoming and helpful for information. Bebe went out of her way to help to make our stay the Best!!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
If you're looking for a place to stay with comfortable rooms, convenient amenities like free wifi, and a staff that goes above and beyond to accommodate its guests, you've come to the right place! I will certainly pass your praise on to Bebe. She and all of our staff members are friendly, helpful and truly go out of their way to make our guests know they are welcome. Thank you for your five-star review. I hope you will join us again soon! Mustafah Syed General Manager

"Location, location, location and a great hotel for as 5 day exploration of NYC"

5
01/11/2016

A perfect location for exploring Manhattan by foot, our preferred mode of transport, and close to subway when necessary. Walking distance to all that mattered. Great sitting area out front for watching the world go by, excellent breakfast, nice really well laid out and comfortable room, great staff. The perfect hotel for our 5 day exploration of the city. Will stay again when next we return.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
In a city with so much to offer, we strive to be the convenient, quiet and comfortable home base where you start your exciting day of adventure in NYC. With a delicious complimentary breakfast waiting downstairs, we help you make the most of your morning before heading on your way. Then, when you return, take advantage of the great happy hour specials in our onsite lounge and wrap up the day! I am so pleased you had such an enjoyable stay with us, and we look forward to your next visit! Mustafah Syed General Manager

"Nice location but not friendly"

2
01/11/2016

The hotel is modern and in a good location of Manhattan with easy access to subway and shopping. The room was clean and okay in space with free breakfast of great standard for USA but the staff is not friendly at all, working mostly with out name tags we feel not welcome for any question.

"Excellentlocation"

5
31/10/2016

Hotel near delis, bars, Empire State Building, subway, Broadway, walking distance to Time Square and Central Park. Hotel was clean, rooms were comfortable, staff very helpful with directions and maps.

"Clean, efficient, and great location. "

4
29/10/2016

Stayed here for a couple of nights as we had tickets to Billy Joel at MSG. Great location for anything in the Garden. Room was small, as usual in NYC. Updated bathroom with great pressure in the shower. Breakfast is the usual BW fare and in the cellar. They do keep the hot dishes well stocked. Did try the bar out back. Staff were all very friendly and efficient.

"great stay"

5
28/10/2016

The hotel was great! Perfectly clean. Rooms are super nice, bathroom clean updated and toiletry's were of good quality. Quite nights sleep, comfortable bed. Breakfast is far superior than any other hotel that I have stayed at, great selection of food that changed each day. Nice bar to get a great priced drink and relax at. Any questions we had about where to eat and how to get to places were answered right away. Bebe was an excellent front desk host who helped us greatly. Ryan got our bags to our rooms and gave us an overview of the room which was helpful. I would not hesitate to stay at this hotel again.

"Good location in Manhattan"

5
28/10/2016

The location of this hotel is perfect for your stay in Manhattan. It is very near the Empire State Building and the busstop for the Big Bus Tour. And it is on walking distance from the metro station for the metro to the airport. The staff is helpfull and the rooms are small, but clean. We liked coming back to a clean room every evening. We always had a good night sleep in the wonderful bed. We were always happy with the variations of the breakfast. Personally I really loved the omelette with cheese and waffles. The next time when we are in New York again we surely going to consider this hotel again. ?

"Excellent location"

5
27/10/2016

You couldn't pick a better location - less than 10 min walk to Penn station for the E train to Jamaica to catch the Air train to JFK, round the corner from Herald square subway and Macy's. Short walk to the Empire State Building and Times Square. Hotel itself small and comfortable, staff unobtrusive and and yet attentive. Rooms clean, beds comfortable and a great shower with a decent hairdryer and toiletries. In addition, the breakfast was varied every day with plenty of choice, there were pastries, muffins, porridge, three cereals and two hot choices. Also bread and brioche and a toaster if you like your bread toasted. There was always good, hot coffee or tea available in the lobby and a fitness room and PC with printer available, oh, and not forgetting a coffee and tea maker in the room, and air conditioning. Recommend this hotel wholeheartedly.

"All employees are kind"

4
24/10/2016

Great location. 20 min. Subway ride to museum of nat. Hist. And 20 min. Ride to little Italy. Staff is wonderful, breakfast, bar tenders, and front desk. Room could get tight feeling if staying for more than 2 nights. Clean and hospitable hotel.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Travelers have a plethora of hotels to choose from when looking for places to stay in New York. What truly sets us apart is our staff. From our friendly check-in staff, to our dedicated housekeepers, and finally our cheerful bartender in the lounge, we make sure every guest interaction at our hotel makes their stay a little better. If there is an opportunity to surprise and delight a guest, we take it. When paired with our prime location and valuable amenities, like complimentary breakfast and free wifi, we are the clear choice for a memorable NYC visit. Mustafah Syed General Manager

"Comfy and clean stay"

4
23/10/2016

Great location for major sights and attractions. We walked everywhere. The hotel is very small, about 6 rooms on each floor so when we requested a quiet room, we ended up getting one right across from the elevator (even after going back down to reception to change). Guests need to realize that people may be sleeping and shouldn't be talking at the top of their lungs while waiting for the elevator or letting their toddler run back and forth through the hallways. Our 2 double bed room was just the right size for the 2 of us. Note there is not much room around the beds but we managed. The beds were comfortable and we slept soundly when the hallways were quiet. There is not enough hooks in the bathroom to place stuff and the counter is very small. The lobby always provided free coffee, tea and iced water which was a much appreciated necessity during our crazy hot visit in August. The little patio out front and in the bar area in the back was cute. Breakfast in the basement was complimentary and we enjoyed the offerings. You need to go early if you want a seat. We had no problems finding a seat every day...There was a good selection of hot food that changed every day and the usual cereal, pastries, and yogurt were available. We were surprised that they offered fresh fruit as well! The staff were wonderful in making sure the food was replenished. The free wifi was spotty so I relied on my own data plan. The front desk staff for the most part seemed to want to help you.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We are a smaller hotel, but we pack a lot of hospitality in our walls! I agree guests should be mindful of those rooms near the elevator when waiting to make their descent, but I do apologize you found the noise level inside your room impact by this. We make an effort to ensure each guest gets a good night's rest, regardless of what else is going on in the hotel. In addition, we will make note of your feedback about the counter space and hooks in the bathroom. Space is at a premium in NYC, but we are always looking for ways to improve guest experiences, and we will keep this in mind moving forward. I'm glad you enjoyed our complimentary breakfast, and your stay overall. Mustafah Syed General Manager

"Good budget hotel"

4
22/10/2016

My family and I stayed here for the day and found the hotel to be in an excellent location with easy access to the shopping on Times Square and some excellent restaurants. The hotel is unpretentious with a small reception area and outside seating area. The rooms are small (we had a double, double room on the 7th floor) spotlessly clean and adequately furnished, there was only one chair at the desk but this was not a problem, there was a small wardrobe. The bathroom was small but perfectly function able with a double shower and small sink and all the amenities you would find in larger hotel bathrooms. The reception staff were extremely courteous and helpful. Whilst at the hotel we went to the Keg Room situated across the road, this is a great Irish sports bar, which has a super atmosphere and serves great food at reasonable prices ( for New York).

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
We see the limited space inherent with NYC rooms as an opportunity, rather than a hindrance. It allows us to make the most out of our smaller footprint, streamlining the rooms to contain exactly what every traveler needs, with a chic and economical way of presenting those amenities. It lets the unique character and charm of our hotel shine through in every detail. There may be larger hotels in the area, but none have our personality and accommodating staff to help you make the most of your stay. Mustafah Syed General Manager

"HOMEY, WARM RECEPTION"

5
21/10/2016

Great location, great reception by the employees, wonderful amenities, clean rooms, robust buffet breakfast...i could go on and on. The only New York City hotel I've felt safe and comfortable in. Feels like home including the free laptop in the lobby - they've thought of everything

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! To know we made you feel safe and comfortable during your stay means so much to us. When guests stay with us, we want it to feel like a home away from home. We seek to anticipate our guests' needs, and accommodate them before they ever have time to think, “I wish this hotel had…” The same goes for our face to face interactions. Our location is great for business and leisure travelers alike, and we offer a number of amenities to round out your stay, but it really comes down to our staff. They are committed to making your stay the best it can be, and I'm so pleased it shows. Can't wait until you join us again in the future! Mustafah Syed General Manager

"Not luxurious, but not bad."

3
21/10/2016

We stayed for two nights in early October. Location was excellent for all the sights of Midtown and the subway. The hotel itself was clean, the staff friendly and for the price paid I guess you could call this a budget Manhattan hotel. We generally book 4 star and above hotels but we went with the good reviews on trip advisor and decided to give this hotel a go. Note at this stage, our room was booked and paid for well in advance in February and our stay wasn't taken until October. The room we were given was of adequate size for Manhattan. We were only on the 3rd floor so the traffic/general noise from the road outside could still be heard but not too badly. We were a bit disappointed that as we'd booked so far in advance that the 3rd floor room at the front of the hotel was all we were offered but aside from this the room was OK. We had a problem with a group who were staying in the adjacent room who didn't think anything of having a full blown argument and swearing in the lobby outside our room at 2am. We called reception and the member of staff on duty came up and sorted them out without drawing attention that it was us that had complained. We were impressed with this service given - too bad that the idiots in the room next door had woken us up in the middle of the night! This was not the fault of the hotel but I wouldn't expect this kind of behaviour in a 4 or 5 star hotel so maybe it is to be expected in a 3 star, who knows. The inclusive breakfast was just OK. The first day there were no seats at all so we had to take the food back to our room, the second day the place was empty so I guess you just have to be lucky. There is a small gym at the hotel but no one seemed to use it so we thought that the hotel could make better use of the space by extending the dining room into that space maybe? Our main concern with the breakfast was the disposable plates and cutlery. We are surprised in this day and age that a chain like Best Western can be so un-environmentally friendly. They had staff bringing out the food and beverages so why not invest in a dishwasher and get proper crockery/cutlery!! All in all this was an OK hotel but probably not one that we'd rush back to.

"Best value for your budget trip!"

5
18/10/2016

All hotels in the midtown area are expensive, but this one is the least expensive but still has quality service. The location is a block from the subway. The included breakfast buffet is one of the best I have experienced in all my BW stays. The room although small was very clean with new furnishings. The front desk staff was very helpful with directions. A special shout out to Bebe she is the best! This hotel is centrally located and the place to stay if you can't afford upscale, but want a decent place to stay!

"Great Hotel"

5
15/10/2016

From the moment we arrived we were greeted by friendly staff,clean and inviting room and restaurant area.Staff were very helpful with directions to get around, the hotel was centrally located to get to all the sights and subway, the hot breakfast every morning was well prepared and the staff were very attentive we will definitely stay here again and recommend to our family and friends.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I am pleased you found our hotel to be such a great place to stay in NYC. From our free wifi and delicious complimentary breakfast to our convenient location and accommodating staff, it's hard to find a better value in the city. Thank you for your recommendation. We look forward to your next stay with us! Mustafah Syed General Manager

"Great Hotel "

5
13/10/2016

Just came back from a 3 day 2 night stay in NYC. I have to say from Check in to Check out the staff and service was fantastic, especially the front desk they were excellent. The rooms were clean and modern, sure they are small but its New York you should expect that plus your only in the room to sleep. I loved how they had water, coffee, and hot tea in the lobby everyday that was a nice touch. The breakfast was different everyday and was actually really good (im a picky eatter too) I highly recommend this hotel and will definitely will be back next yr. Thank you too the front desk am and pm staff you are all wonferful keep up the great work!

"Bed Not Made"

2
10/10/2016

Maid service cleaned bathroom but didn't make bed or clean bedroom area. Reported to front desk and response was maids left at 4 o'clock so no one available to make bed or clean bedroom area. Sent bellman to room with pillows and sheets so we could make the bed. Unbelievable.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
I am sorry your bed was not made when you arrived in your room, and our housekeeping staff was unavailable. This is not typical of our level of customer service and care for our guests. I will discuss this incident with my staff directly. I apologize for your experience, and hope you will give us another chance to exceed your expectations. Mustafah Syed General Manager

"Hotel"

5
09/10/2016

Wonderful location and supremely comfortable bed with excellent bathroom facilities. There is so much more room than you initially think. A special mention to Stephen the barman whose friendly banter was the perfect tonic after a long day's activities. He is an asset.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I am pleased you had such a lovely stay with us. While our rooms may seem a little small to those unfamiliar with New York City lodging, I assure you we make the most our space! I will pass your praise on to Stephen. We are lucky to have him at our lounge, which I invite everyone to visit during their stay. Whether your ending a day of sightseeing, as you did, or starting a night in the city that never sleeps, you will not be disappointed. Mustafah Syed General Manager

"Best Western Does It Again"

5
08/10/2016

Best Western Premier Herald Square was a great place for our wonderful New York City experience! You may have to look for this hidden gem -- it's got a very small space in front -- but once you've found it you will agree that the location is absolutely the best -- close to everything you could possibly want. Walking distance to most sights (Times Square, Macys, Empire State Building, New York Public Library), and for those you don't want to walk to, the subway station is super close. They offer a great breakfast -- you may have to wait, but staff are friendly and keep everything clean and organized and moving along. There are plenty of options for food close by as well. Included wifi makes keeping connected and updated very easy.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I am happy to hear you took advantage of so many of our key amenities, like free wifi and complimentary breakfast. Many hotels see this as one more thing to charge guests to use, but we think something so critical to enjoying your stay should be made available to all. I hope you will join us again the next time you are in NYC! Mustafah Syed General Manager

"Lovely hotel."

5
06/10/2016

Located within easy walk of Penn Station, Macy's and Times Square, the hotel has an outdoor seating area to the street front, offering a smoking area should any of your party need it. The space was kept immaculately clean at all times. Free coffee, tea and water were available in the lobby at all times of the day and the desk staff were all friendly and helpful. The rooms are small (certainly our double on the 7th floor was), but that's expected in New York. Just be aware that a double room has two double beds, and is more suited to two people than four, especially when you factor in luggage for each person. But we had booked the room free through Best Western loyalty points, so essentially free accommodation in New York (at a very expensive time of the year!), so we were't complaining. The biggest plus for us was the bar at the back of the lobby, which had a daily happy hour, and outdoor seating in a little patio area, which gave us a bit of respite from the small room when we came back to shower before heading out again at night. The barman was friendly and very helpful. A free breakfast is served in the basement area, with a good selection of hot items, cereals and breads/pastries, perfect for filling up before a long day walking the length of Manhattan. Yes the room is quite small, and you may have to wait for a table, but it really was the perfect way to set yourself up for the day. Wouldn't hesitate to recommend this hotel. The location, the staff and all the amenities are ideal for a stay in such an amazing city!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! Your thorough review of our property truly shows what makes us shine. Looking to see what the city has to offer? Our location can't be beat. Sticking to a budget? Our rooms are a terrific value, and we offer free wifi and complimentary breakfast. As you say, it's a great way to kick off a day in the city. We even have an onsite lounge with an envious happy hour. Thank you for your recommendation. We invite you back for another stay! Mustafah Syed General Manager

"Perfect location"

5
06/10/2016

My daughter and I were staying in New York for a few days at the end of our cruise. This hotel is small compared to some hotels in New York with only 15 floors! Our room was on the 7th floor at the front and was a bit noisy but did t disturb us too much. We arrived early and although we could not access our room the hotel stored our luggage and there was free coffee and water. The room was very modern with a wonderful bathroom and a big flat screen TV. It is located only minutes from Macy's and only a ten minute walk from Times Square. At the end of our stay our flight was not til evening but the hotel stored our luggage. We are staying in New York next year and will definitely be using this hotel again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I am so pleased you had such a lovely stay with us. We strive to exceed guest expectations on every stay, from storing luggage for those who need it to offering complimentary breakfast and free wifi. We look forward to your next stay with us! Mustafah Syed General Manager

"In the middle of everything"

5
05/10/2016

Very convenient for shows and touring, but quiet and extraordinarily pleasant and professional staff. Very nice lounge/bar for relaxation at the end of the day. Good vicinity for good, but not great, restaurants. Rooms are small, but bigger than some I have been in in the city.

"Great Hotel Location"

5
04/10/2016

It's a great hotel with the most convenient location. You can walk to Times Square in about 10 minutes and 3 minutes to a few subway stations. There are restaurants and eateries just outside the hotel and we feel very safe while staying there. The buffet spread is excellent though the breakfast area is a little bit small. Staff are friendly. Room is small but it's expected for NYC standard. I will definitely stay here again.

"Fabulous place"

5
04/10/2016

What a great experience mate! with Best Western Premier Herald Square at New York awesome quality time ,great hospitality staff, amazing food, lovely lounge, excellent room service,easy access to transportation, travel booking centrally located , especially the 16th floor king size room amazing view i still cherish that place, cheers to the front desk staff for their patience and assistance from my side it's definitely yes I recommend

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I'm happy to know you had such a great stay with us during your visit to New York City. We seek to exceed expectations and make every guest's stay as enjoyable as yours. Thank you for your recommendation. We invite you to join us again in the future! Mustafah Syed General Manager

"Great hotel and service"

4
04/10/2016

Rooms are small but very nice, they give you more than the basics here. Staff ar very helpful. Breakfast is a full hot buffet. Close to time square, about 5min walk away so it is quiet at night. Try also have a small bar/lounge in the back which is nice after a long day of walking.

"Great hotel, helpful staff"

5
02/10/2016

Had a 3 night stay at this hotel. Arrived before check-in time in New York but hotel staff were very accommodating and let us check-in. Even let us get breakfast as we had travelled a long distance, although the buffet had closed they reopened it for us. At check out, they were again very helpful and let us check out a little later as we had a late flight and also helped organise transport to the airport. Breakfasts were good, plenty of choices and replenished regularly. Complementary tea and coffee in the lobby were great. Room was quiet, clean and bigger than I'd expected. All in all a great place to stay, central location, helpful staff and would definitely recommend it.

"Great place"

4
01/10/2016

Small quiet place to rest after long days. Spent 4 nights with 4 women in one small room. Double beds, queens would be much better but space is a premium. We removed a chair from the room and stored our suitcases to maximize space. Very little bathroom counter as well. Shower is awesome(no tub). We were on 11th floor. I originally wanted a higher floor with empire view, even tho this had no view (adjacent buildings) it was super quiet. The only noise would be from other guest doors opening and closing and since there are only 6 rooms per floor it was minimal. We were barely in our room so not a big deal. We filled up our water bottles daily in the lobby with fresh ice water and enjoyed tea and coffee every evening. Breakfast was great, many options, always a different egg/meat choice as well as traditional breads, cerals,oatmeal yogurt. Location is premium. Within 5 min walk to empire state, macys, Penn Station, msg! About 12 minutes from times square! Even tho there are thousands of hotels in this city, I woukd return here just out of comfort. ..and I hope to return some day. Thnaks NEW YORK!!

"Post Cruise Stay"

4
01/10/2016

This hotel was close to the subway, Empire State Building, Time Square, 5th Ave. Staff was very helpful and friendly. The breakfast was good and there is a small outdoor patio where they had happy hour.

"The location is the best thing here!"

4
28/09/2016

The room is a little small but cozy and also very clean. Excelent hotel service. Breakfast is well served, but the location is what suited us the most. Just a corner away from the subway station, we could go anywhere in NYC. it's near the empire state and madison sq garden and one can also walk to times square, broadway etc.

"Great breakfast "

5
28/09/2016

Was not expecting the great breakfast since I spend so many nights at best westerns. New things every morning. Never had the same thing all week. Great location close to time square. Great room too. Friendly staff

"Great hotel"

5
28/09/2016

We had a great stay at this hotel. Excellent place to get around the city. The elevator was really slow and our key cards stopped working after a couple of uses. Breakfast was really good and there was a great selection and I needed to print something off and the there was a computer and printer there.

"Nice Hotel in a Great Location!"

4
27/09/2016

We were a little taken aback at the beginning when we saw the size of our room as it is compact, and we are not used to such small rooms. However, the room was very clean, quiet, and the bed very comfortable. The breakfast that was included was very good with a great selection that should suit anyones appetite. However, this breakfast room can be extremely busy at times, so be prepared to either wait for a table, or take your food to another part of the hotel. We found the staff to be very friendly and accommodating!! The hotel itself is in a great location for getting to Times Square, Macy's, Empire State Bldg. and the Hop On/ Hop Off bus. Also had good access to many restaurants in the area. As the bathroom is also very compact, if mgmt. could remove the picture above the toilet & put up a couple of shelves, it would give a little more room for personal bathroom articles.

"Good Location, Decent Hotel, Don't stay on Higher Floor"

3
27/09/2016

The location and property are good but the elevators make a horrible noise. Upon complaining I was told that this is normal!!! I am on the 15 floor. I overhead other people complaining as well. The hotel needs to do something, this not the first time I am staying on a high floor, never had a problem.

"Very nice hotel good service and excellent location"

4
26/09/2016

A very easy going hotel, good service and friendly staff. Check in and out was smooth and easy. The room was clean at arrival and kept tidy by the staff through out our entire stay (Monday to Friday). The room was modern and up to date with a well working, low noise aircondition, nice TV and complementary coffee in the room. Wifi worked excellent and served our needs fine. The hotel's location is very good as we prefer subway for quick transport around the city. Short walking distances to sites as Times Square and Empire State building. We could easily walk to and from Penn station with our luggage as we used train from/to Newark international airport. Breakfast was quite good, not very thrilling, but absolutely fit for purpose (ie filling up energy reserves before a long day in the coolest citiy in the world!). On my wish list for next visit: a small cooler in room for water and soft drinks, or perhaps even a beer or two.

"Suited us fine"

3
26/09/2016

Ideally situated, clean and comfortable. This hotel suited us fine as it was so well located for so many of the main attractions that we wanted to visit. The fact that the room was small was not a problem as we were only in there to sleep and bed was comfortable. Breakfast, although nothing to get excited about was a bonus as most hotels in New York do not include breakfast.

"Unexpected surprise"

5
26/09/2016

My mom and I went to NYC for the Rutgers game and to visit my children. I picked the Best Western Premier Herald Square because of price and location. I was pleasantly surprised at the free breakfast. It is close to the subway, and a fantastic deal. It will now be my go to NYC hotel.

"Good location, nice staff"

4
26/09/2016

This hotel offered just what I expected of it. I arrived in the morning after taking a red eye flight and while there were no rooms ready yet the staff invited us to go down and enjoy breakfast and held our bags until later in the day. When I did get to the room it was small but comfortable. It is definitely in the same size range as other rooms I have stayed in in New York. The room I was in didn't face out to the street and it was very quiet. The bed was comfortable. The location was great. I would stay here again.

"New york visit"

5
25/09/2016

The hotel is clean, calm and freindly staff also Its place close to all attraction like empire state, macys, and time square but small rooms amd no drinking water no slippers and the reakfast chef epica is an amazing person too

"calm in a sea of stress"

5
22/09/2016

We needed rooms in midtown at a very high demand time we feel fortunate that we found this property. The staff is friendly and accommodating. They delivered the competence and professionalism one would expect from a large metropolitan hotel but with the approachability and friendliness one would expect from a family motel in the midwest. We appreciate the patience of the front desk at a time that was not easy for them. The rooms are tidy and clean with tasteful modern bathrooms and good linens. The included breakfast is good quality and tasty with variation day to day. A great value in a great town.

"Nice Hotel"

4
20/09/2016

Very friendly staff, clean room, very good location. Nice to have parking in the same block. Rooms are small, but we did not spend much time there. The beds were comfy and the breakfast was good. Would stay there again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your review. I am very pleased to know you had a lovely stay with us, and that you plan to visit us again in the future. Our friendly staff, great location and key amenities, like free wifi and complimentary breakfast, keep our guests coming back for more! We look forward to your next visit. Mustafah Syed General Manager

"Good location, nice hotel"

4
19/09/2016

The twin room was very small, we expected so but were still surprised how small is was. It was very uncomfortable for 4 people... The bed was quite comfy and room was clean and tidy. Bathroom ok. AC was quite noisy and so was the AC:s installed outside of neighbour buildings...Our window was towards Empire State Building, which was great. Floor was 16th so no noise at all from the streets.. There is only 6 rooms/floor so no noise from the corridoor at all too! Lobby was tiny. The breakfast was ok, warm dishes varies every Morning. I hated disposables cups/plates though, not so environmental! TV was set quite loud, not so nice if you want to eat your breakfast in a silence.... The bar at the backyard was ok, but noisy thanks to AC:s besides the terrace.... Macy´s and Times square was near, but we didn´t find any good dining restaurants nearby, only fast food restaurants... Average Best western not so fancy, but good.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your review. I am sorry our property did not exceed your expectations. We will take your feedback about the disposable plates/cutlery and breakfast area television into account, as we are always looking for ways to improve our guest experience. Mustafah Syed General Manager

"Great Hotel, helpful staff in a perfect location"

5
19/09/2016

This is a wonderful hotel in a great mid town location. The staff are very helpful and the breakfasts are just right to set you up for the day. The room we had gave us a brilliant view of The Empire State Building. I would 100% recommend this hotel.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I'm so pleased you enjoyed your stay at our property, from the complimentary breakfast in the morning to the breathtaking view of the Empire State Building from your room in the evening. Thank you for your recommendation! We look forward to your next stay with us. Mustafah Syed General Manager

"Great"

5
19/09/2016

the hotel was great , and beautiful the service was excellent ,the breakfast was very enjoyable, the room was perfect the view was fantastic. everyone in the family was very happy with the trip especially being in New York City . the employees very helpful and professional

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I'm glad your family had such a memorable stay while in New York City, and that we could play a part in that. From check-in to check-out and every moment in between, we are committed to providing guests with top notch customer service and exceeding expectations with our key amenities, like complimentary breakfast and free wifi. I hope you will join us again on your next trip to NYC. Mustafah Syed General Manager

"Good location, friendly staff, clean room, good beds"

4
19/09/2016

I liked the hotel, it had a lot of people but never felt crowded. Always coffee at premises. Smiling receptionist . Don't care for breakfasts that are not fresh made - place is underground and a bit clammy.

"Very clean and affordable. Close to attractions "

4
18/09/2016

Small but to be expected in city. Was clean that's what I cared about. The hot Breakfast is so/so but they provided other healthy options. Was surprised at what we got for the price. Would def stay again.

"Great place to stay"

4
17/09/2016

Stayed here for 3 nights, very comfortable hotel and room. Matched the published hotel photos so that was a good sign. Bed very comfortable and although on the street side had no problems sleeping. Staff extremely helpful and it also has a little bar with daily happy hour. Breakfast was included and was good although a very small room which was very busy. Would definitely stay here again.

"great stay"

5
17/09/2016

This is a wee gem of a hotel near Penn St station. Breakfast is provided and there is plenty of choice. I'd highly recommend it. OK the rooms are small but we weren't there to spend time in the room apart from sleeping!!!!

"Great stay, great location"

5
13/09/2016

We stayed here 3 nights and enjoyed it very much. All staff were pleasant. Room was very nice, especially the beautiful shower! We had asked for early check-in, a room on an upper level, and a quiet location....all delivered! Ice water and coffee in the lobby is a nice touch. At check-in we were given a gift bag with 2 waters and 2 snacks; another nice touch. Location is superb! 2 blocks from the subway which we used every day. Nice seating area out front to watch the world walk by. Breakfast was excellent! Several hot foods to choose from; lots of variety. We would definitely return to this Best Western.

"Great place in Mid-town"

4
13/09/2016

This is a great place, close to the metro and Time Square. Our room was quiet and the beds comfy. The front desk staff was very friendly and helpful. My family will stay here again. The two issues we had were the bad internet connection and the poor breakfast selection.

"We'd Stay Again but higher up"

4
13/09/2016

Ok, this has the usual small size rooms for NY, but the 3 adults in our group managed to navigate our 3 suitcases on the floor and not fall over. Staff are very good here, the free breakfast is quite good too with a bit of variation each day, although the breakfast area is tight for so many people. The ONLY downside was our room on the 3rd floor was just above some air-conditioning plant so we had the drone of the fans all night, it was bearable but annoying and I wonder why such rooms aren't offered at a cheaper rate. That's the only downside. Location is terrific with some reasonable eateries within a block. We'll stay again BUT be requesting a room higher up.

"Always my choice"

5
12/09/2016

The staff, accommodations, price and location are perfect. I stay here whenever I'm in the city for business. Very attentive staff, great breakfast included and I love the patio bar that serves lighter fare food.

"GREAT HOTEL FOR PRICE AND LOCATION"

5
08/09/2016

I just stayed at the BW Herald Square in New York. From the moment I arrived, all was pleasant. There were quite a few people at the front desk, naturally, since NY has tourists from all the country and the world. The front desk staff were helping every single one of them patiently and civilly. My room was spotless. The bed was great - with excellent pillows, which I appreciate. No noise! There's a safe in the room. If you don't know NY, you may not realize how excellent the price is for the quality and location. They have a nice little bar downstairs, in the back, taking you away from all that noise and chaos on 36th. Breakfast nice. Fresh fruit available. I highly recommend this hotel.

"Great location "

4
04/09/2016

We have nearly completed our 4 night stay on this hotel.Its location is excellent the rooms are clean and smart and good size by New York standards and there is the bonus of a complimentary breakfast, it's not a extravagant choice for breakfast but is great start to the day. The staff are all friendly and attentive, well worth a stay you are very close to all the shopping. Thank you Best Western we shall return

"Excellent stay :)"

4
03/09/2016

We arrived at the hotel, mum, dad & 2 teenagers. We were initially allocated a room on floor 2 but the receptionist advised us to return the next day to change to a higher floor which is advisable for longer stays. We did just as she suggested , finding floor 2 very noisy & enjoyed 7 nights at this hotel on floor 17 with views of the Empire State Building The rooms are lovely, modern with everything you need. The bathroom has a great big shower. The housekeeping staff are excellent and once we hung out the do not disturb sign, we're not disturbed for an 8.30 am clean ! Staff make this hotel, reception staff helpful printing out tickets we had bought on online, breakfast room staff efficient and the young man who stored our bags too. Breakfast can be a bit of a bun fight, the room is too small really, but you can take it back to your room or to the lounge . It might be a good idea to hang a notice asking guests to retire to the lounge with their coffee once they have finished their actual breakfast as many seemed to hang around chatting :( Food choices were variable and replenished often All in all I would have no hesitation in returning to this centrally placed hotel

"Basic"

3
02/09/2016

Reception staff were great and very helpful, rooms were small but clean, afraid that's where it ends! Constant notice from lift outside our room kept us awake and breakfast was self service on throw away plates and disposable cutlery. I expect that in a canteen not a hotel

"Lovely stay"

5
02/09/2016

We are arrived 3 hours before check-in but we were given a room without a hassle and extra charge.That was a nice touch. Our room was always cleaned even when we slept in and left the hotel late.We just notified the front desk and the room was attended to. The staff was always helpful and pleasant. The complimentery breakfast was simple and good enough.We particularly enjoyed the flapjacks. Overall,we had a good stay and will definately come back.

"Great stay"

5
31/08/2016

Great location to many of NYC highlights, excellent attention by breakfast staff, front desk staff able to assist with all requests. Housekeeping staff co-operative and attentive. Great bed and shower, fairly quiet considering the location in busy NYC. Also convenient to the hotel is a 24 hr carpark - excellent for when we picked up our hire car and needed a spot to park it. In room safe a good feature. Room is small so no fridge, only a minor inconvenience.

"Wonderful Experience"

5
30/08/2016

I have been to New York several times and have stayed in different parts of the city. I stayed at the Best Western Premier Herald Square this past weekend for 4nights/5 days. I was impressed by the location, incredible staff, trendy décor, comfortable accommodations, filling breakfasts, and continual replenishment of fresh water, coffee, and teas at the entrance of the hotel. This was especially helpful after a long day of nonstop activity. If this were my first visit to Manhattan, I would have commented on the small rooms. However, now I know better, as most hotels and venues tend to be smaller in scale. New Yorkers make good use of their space. The hotel is conveniently located between 5th and 6th avenues (you can do shopping for days), near subway stops, in walking distance of landmarks, and restaurants on all sides. To my dismay, on the last night of my stay, I noticed two Poke stops that I could have accessed from my room. I highly recommend this hotel! I'm already thinking about my next trip to New York!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! You call out so many of the great things about our hotel, like our complimentary breakfast and kind, accommodating staff. As you say, rooms in the city are on the smaller side, but this is just a reality of our location. We take great care to make the most of the space. We look forward to hosting you on your next NYC trip! Mustafah Syed General Manager

"Great location and service"

4
30/08/2016

We enjoyed this location and the staff was great. Special thanks to Erica, breakfast Manager for helping with food allergies and Ryan, bellman, for help with being locked out our room. Only negatives, small rooms and smelly garbage on the street front.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your review. I will pass your praise onto Erica, Ryan and our entire staff. We go above and beyond to make everyone feel at home and look for opportunities to surprise and delight our guests. I hope you will join us again the next time life brings you to NYC. Mustafah Syed General Manager

"Nice hotel for central location"

4
29/08/2016

This was our second stay at this hotel. We've found it to be a nice hotel experience in a great central location in the city. The early room availability and room upgrade was a pleasant surprise this stay. Very nice breakfast is included in the room rate. We would both stay here again and recommend it to friends.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your review. We love hearing from repeat guests, as we aim to surprise and delight all guests, whether it's the first visit or their fifteenth. We look forward to hosting you again in the future, and invite your friends to give us a try, as well! Mustafah Syed General Manager

"Wonderful stay"

5
28/08/2016

We stayed at this hotel Friday to Sunday for a family vacation! This hotel exceeded our expectations. It was close to Times Square as well. The staff were very friendly and helpful. The rooms were clean and had ample space. Plenty of towels and when an extra blanket was requested it was sent right up. It also had a nice sitting area out front, a inside bar/lounge in the back and outside Seating as well. They offered happy hour, free coffee and ice water as well. I would definetly recommend and use this hotel again in the future!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! To know we exceeded your expectations is so meaningful to us. That is our goal with each and every guest that stays with us. We make every effort to surprise and delight our guests, making their stays memorable and enjoyable. Your recommendation is appreciated, and we look forward to your next stay with us! Mustafah Syed General Manager

"I loved coming back to this clean well air conditoned room after being out and about in New York"

5
27/08/2016

This Best Western was clean, quiet and located perfectly in the center of manhattan. Everything is at the tip of your finger. Food of all kinds and stores of all kinds close. The air conditoning worked great. The bed was extremely comfortable. The toiletries and room was always cleaned and well stocked. The staff was always helpful and polite. The city is crowded and overwhelming but this hotel is on a quieter street and is relaxing inside which was perfect. The shower is big and good water pressure. I can mostly only say good things. The room is small but worked well for two people. I will let you know the wifi did not work well at all for my son and I on the 9th floor. There are 12 floors.

"Perfect location, Perfect vacation!"

5
25/08/2016

Stayed at the hotel for 3 nights on the 17th floor. Very clean hotel with friendly staff. Our room was small for a family of three but perfectly comfortable which is expected when staying in the city. Room was spotless with a view of the Empire State Building. Air Condition was working great without any sound. When I inquired about a fridge (needed to store milk for my toddler) they were able to accommodate me and installed a small fridge in the room. Hotel is in the perfect location. Times Square is a 10 min walk, Macy's is 5min, Empire State Building is 5min, Station is nearby as well as variety of restaurants and lots of shopping on 5th Avenue, Herald Square, and Broadway, all within walking distance. Neighborhood felt safe walking around in the evening. Continental Breakfast was included. Erika and rest of the staff during breakfast did an immaculate job servicing guests. Thank you for washing my sons sippy cup on two occasions it was much appreciated. Take advantage of happy hour at the bar and make the most of your stay at this hotel. My family and I enjoyed our stay and will be back.

"Can't beat the value"

5
25/08/2016

Excellent hotel situated in Midtown. So close to Broadway, Times Square, and the subway. Sade (I hope I'm spelling it right) made check in easy, quick and simple. We had a room on the eighth floor, with floor to ceiling windows, facing W 36th, and it was great! Modern room and washroom, free WiFi, comfortable bed, and high functioning AC. The gym downstairs has new equipment too. Loved the little outside patio behind the bar, as well as the water, coffee and tea that were complimentary in the lobby 24/7. The only downside was the included breakfast. Overall, would recommend!

"Great base to explore New York City!"

5
25/08/2016

Best Western Premier Herald Square was a great place to stay. We had six days of sightseeing in New York City. The hotel is in a great location with access to all the areas we wanted to go. Subway lines are close. The property is very well kept and clean. The mirrored elevators are so shiny it's hard to tell that they are solid. The room was spacious, clean and comfortable. Shower was great. The elevators were very fast and always there when you needed it. The breakfast was amazing. Since it starts early we could always get a wonderful breakfast before heading out for the day. Each day was different, there was always some kind of meat, eggs, oatmeal-anything that one might want to eat. It was excellent quality and delicious, very clean. Staff was very helpful and friendly, very responsive. Shameza was especially delightful. We would definitely stay here again!

"Awful!"

1
23/08/2016

Booked for 2 persons and specifically asked for tro beds sine my brother and I, whom both are over 6'6', were tarvelig together. The front desk refused and could not even help with a madress or a couch. Stay away unless you wanna throw 250 dollars in the sink!!!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
I am sorry for the inconvenience you experienced at our property. When you booked directly on the Best Western website, your reservation was made for a queen size bed. Then, when you checked in late last night, and requested a double bed, we unfortunately did not have any double beds available. Making every attempt to accommodate your situation, despite the error being the online reservation was made for the wrong room type, we gave you the option to cancel the reservation for no charge if you could find double beds anywhere else, and offered to provide you with extra comforters and pillows if you chose to stay at our property. As our rooms are New York City standard sized rooms, we do not have roll away beds or a couch in the rooms. I'm sorry we could not accommodate you after the incorrect room type was booked. Mustafah Syed General Manager

"Somewhere between Average and Very Good for us..."

4
23/08/2016

THe very good is the front desk staff, the breakfast room staff and the service folks, and the gorgeous, very European room. Clean, well appointed, and really nice shower (yeah for glass doors and not yucky curtains). And, the ac/heat unit control was in the room and very responsive. The average is for the breakfast. While there was much offered and many folks would find it plenty. The orange juice did taste fresh, as did the milk. The bagels were good. The hot food was so incredible SALTY! After one bite, we threw it all out. We were there three mornings, and just ate a bagel with cream cheese. But given the pricing of food, it was a good spread and it was clear that the families didn't mind it. We booked on the phone after looking at prices as discount hotel prices, and they did almost meet what we found on those sites. The room was in great shape, but faced directly over the air conditioning units in the alleyway. It was the fourth floor so I'm guessing that higher floors - the hotel seems to have 4 rooms on a narrow 17 floor building - would be better. But given the location, it was a very good place at a good price for NYC.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your review. I'm pleased you enjoyed your stay with us and had a great experience with our staff and your room. We strive to provide ample selection with our complimentary breakfast, but I'm sorry you found some of the items to be too salty to your liking. We know tastes differ from guest to guest, so we make sure there is a wide range of items to choose from. I hope you will join us again the next time you are in NYC. Mustafah Syed General Manager

"A gem of a hotel near time square"

5
23/08/2016

This is a gem of a hotel close to Time Square - the breakfast was excellent, the service overall was excellent and the hotel is really nice and good value. Great for families. We enjoyed walking back to the hotel in the evening ... neighborhood was good ..

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! Your review is very kind. With our great location, accommodating staff and range of amenities (like complimentary breakfast and free wifi to name a few) we are a great location for business, leisure and family travelers alike. I hope you will join us again soon! Mustafah Syed General Manager

"Best Best Western"

5
23/08/2016

I stay at BWs frequently when traveling for work, and I can say without a doubt that this is the best one I have stayed at. It's a great hotel. Breakfast is good, the rooms are clean and comfortable, and the staff is very accommodating. Sade was particularly sweet for giving us the room we requested, which was an upgrade. I would definitely stay here again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! To know we are the best Best Western you have stayed in is quite high praise. We strive to exceed expectations and provide exemplary customer service. I will pass your kind words on to Sade. We look forward to your next visit! Mustafah Syed General Manager

"Worth a stop at. "

5
18/08/2016

The hotel is ideally situated. It has easy access to Macy's and is in waking distance to Times Square, Broadway and the highline . It is a longer walk to central Park but if you fancy a stroll it will take you about 30-40 minutes. The hotel itself is tucked away just off 5th Ace. The staff are attentive and helpful. The breakfasts are great they have a good choice and it changes everyday. The lady (sorry I have forgotten her name) does a fantastic job. The food is hot and regularly changed there is a variety of hot food, pastries, cereals, fruit and yoghurts plus the coffee and juices. This does set you up for a good day out. The bar is a bit disappointing I was hoping for draft beer but there is a good choices of bottled beers and spirits. I wish they would have let children in the bar past six pm. Overall a good hotel well situated.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I'm pleased you enjoyed your stay with us, and found our complimentary breakfast to be a great start to the day. We make every effort to provide a wide variety of fresh foods to suit many tastes. I apologize our lounge did not have the draft beer you were looking for, but our prime location means there are many of wonderful places to explore in walking distance that are sure to meet your needs! I hope you will join us again soon. Mustafah Syed General Manager

"Incredibly disappointed"

1
16/08/2016

Very hot in May when we visited NYC. We chose this hotel for its location. The location worked out well for my daughter and I, however, the ac in our room (our entire floor actually), was broken and never repaired for our entire stay. We were given a fan which provided some relief, but after traversing the city all day, no one wants to come back to a hot hotel room. The manager stated he would pro rate the room due to the inconvenience, however, we never received the pro ration. Based on this, very disappointed with our stay and would not return. This is not normal customer service handling for a Best Western, in my experience. There are many lodging competitors to choose from so service needs to be top notch.

"Good quality/price ratius"

4
14/08/2016

Good atmosphere with friendly staff. Breakfast included reasonable / good. Bedroom and bathroom very clean and comfortable. Good shower. Available coffee and tea in the room. Fresh water and ice in the lobby. Good location. Access by subway on the corner of 34st to 6th Avenue (Avenue of The Americas) 5 minutes walk. Times Square a 15-minute walk. It has a gym. Air conditioning effective and good soundproofing. very good WiFi A little cramped room for 4 people but comfortable

"Great Stay!"

5
14/08/2016

Located perfectly. Rooms were a little smaller than expected but had a great view of the Empire State Building. As soon as we got the bags up in the room we headed straight to the bar that not only had the best happy hour in Manhattan, but THE BEST bartender hands down. Stephen really set the tone for this whole trip for us. We looked forward to seeing him everyday we were here, he even made sure that he saved a few of the beers that I took a huge liking to during my stay. He happens to be off on our last 2 days here and it won't be the same, but he truly makes this hotel a 5 star spot and worth leaving a review before we even leave!!

"absolutely recommend"

5
10/08/2016

Locations is supurb. Staff was very attentive, checking us upon arrival (before checking time). Breakfast was good and free. Room was of a good size and AC was very quiet (sic!!!). Room was very clean and bathroom was good too. I recommend this hotel and will stay there if I go to NYC again. Staff was very much polite and helpful.

"Great experience - would definitely recommend this hotel!"

5
09/08/2016

My husband and I stayed at this Best Western for a weekend. We were very well taken care of. It's in a great central location but not too loud. The building was very clean, the staff were friendly and organized. I would recommend this hotel to anyone!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I am so happy we help you and your husband have such a lovely stay in New York City. We have a great central location, free wifi and complimentary breakfast, among many other amenities. It's such high praise to know you would recommend our hotel to anyone, and I thank you for that. We welcome you back the next time you visit the city! Mustafah Syed General Manager

"Perfectly placed Hotel."

4
09/08/2016

Do as a family of 4, kids aged 18 & 12, we were a little cramped but as we were only sleeping here and not spending any amount of time in the room, we made it work. Its super clean, comfortable and in a fantastic location. The higher up the hotel you go, the less noise. Staff were good and the provision of water, tea and coffee in the lobby was great. Breakfast was just ok, a little disappointed as it had been mentioned on here how great it was. Dining room was cramped with the amount of guests so if you can get there early, I recommend it. No complaints overall, we would stay again.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your review. I'm sorry you were not completely satisfied with our complimentary breakfast. We offer a diverse selection of breakfast options, and make sure they are always fresh and well-stocked. That said, I am pleased to know this experience will not prevent you from joining us again. We look forward to hosting you and your family the next time you are in NYC. Mustafah Syed General Manager

"Great Service, Small Rooms"

4
08/08/2016

Staff was extremely friendly and helpful. Location was excellent - close to Herald Square and subway. Lounge was great - be sure to check out the happy hour for drink specials (1/2 the price of drinks out at dinner). The only downside is the room size. Probably fine if it's just 2 people, but very crowded with 3-4. I've stayed at similar hotels in NYC where it was more spacious for similar price.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your review. I'm so pleased you enjoyed your stay with us, and had the opportunity to take advantage of our great lounge. The happy hour specials make it the perfect place to close out a day of sightseeing – or start a night on the town! I am sorry you found our rooms on the smaller side, however. I hope you will join us again the next time you are in the city. Mustafah Syed General Manager

"Great staff great spot!"

5
08/08/2016

Right in the heart of NYC. Clean rooms nice layout and friendly staff. They went out of their way to make the stay easy. We had two separate bookings and had to change rooms, however they moved our luggage for us so we could enjoy the sites and sounds. Close to Macy's and a a short walk to Times Square.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! Your experience with our hospitality is not out of the ordinary. We strive to provide every guest with an experience that exceeds expectations! I'm so pleased you enjoyed your stay with us, and I hope you will join us again the next time you are in NYC. Mustafah Syed General Manager

"The most courteous and helpful front desk team that I have ever seen in my years of travel, excellent team"

5
07/08/2016

The hotel is so well located in the midst of the city, you can walk either on 5th or 6th avenue and you will find everything around the corner, so centrally located that shopping, eateries, excitement is just walking distance away.

"Excellent service and great hospitality"

5
07/08/2016

We stayed for 2 nights, time was limited so we chose this hotel being at the heart of Manhattan. The welcome was warm, the rooms were clean and location was perfect. Staff and management were very helpful and managed out local tours. The breakfast was good too, I was happy with this choice .

"Oasis from the Hustle and Bustle"

4
05/08/2016

Our experience here as a family of four was mostly positive. Our room on the 17th floor was quiet, attractive, and the beds were comfortable. The air conditioning worked well. We had a view of the Empire State Building, which was particularly striking at night. Bebe at the front desk is very congenial and helpful. We booked at this hotel based on the positive ratings, location, free Wifi, and breakfast (which represents a daily savings of $30 to $60 for us). As a family with older children, there were definitely two downsides to this hotel. First, our double room was so cramped that only one person at a time could walk around the beds. Sitting in the desk chair with someone (relatively tall) in the bed behind you meant being kicked in the back. The space issue was compounded by a relatively small wardrobe closet and the luggage rack in the opposite corner of the room. Second, as many have noted, the breakfast area is congested and poorly arranged. There were daily problems with finding a table for four of us. In my humble opinion, the area for toasting bread/bagels should be moved to a separate table to prevent bottlenecks and the chairs in the room should be changed out for smaller ones. It's awesome to have breakfast on site and included in the cost of your room, but there was a moderate amount of unpleasantness with the breakfast experience. On a positive note, the orange juice was very good and I appreciated that there was hot oatmeal most mornings. We visited the lounge one evening, which was a good experience. The bartender was friendly and we enjoyed a hummus plate that was reasonably priced. Our hotel departure was smooth, with the front desk staff arranging car service to take us to the airport, though it was about double the cost of a yellow taxi. In summary, I would consider staying here again based on the location and cleanliness of the hotel, as well as proximity to dozens of reasonably priced ethnic dining options, but I would look at other hotel options that may allow more space within the room for our family.

"Great location and a great bar but that's about it!"

3
04/08/2016

I write this review taking into consideration my experiences at other Best Western Hotels in Europe. This was my first visit to the US so not sure if there is a different rating system for Best Westerns in the US. The hotel is located in a great location on 36W, which is a five minute walk to the Empire State Building and about 10 minutes walk to Times Square. The location makes it a great choice base to explore the city from. The hotel bar is also great with a happy hour that finishes at 8pm when all beers are $4. Some good bottled craft beers to be had. These are the positives about the hotel. The check-in process was good enough but there was no recognition of customer loyalty from the staff. I am a diamond select member but was not offered any welcome gift or a room upgrade, not so much as a thanks for being a loyal BW customer. I expected a little more from a 'Premier' BW. Our King size bedroom on the 16th floor was clean and comfortable. A bit on the small side but I guess this is to be expected in NYC. Again for a 'Premier' BW, I expected a mini-fridge and a small welcome gesture but this was not available. Sound-proofing could be better. Noise from the corridor and the room next door could be heard. The breakfast starts at 6.30 and finishes by 9.30. The variety is okay but could do with more options. The biggest disappoint was that the plates and cutlery were disposable plastic and paper cups for drinks and you are expected to clear up after you finish eating??!! Not a 'Premier' experience by any means. All in all, a disappointing experience for me as I was expecting something a bit more from a 'Premier' BW but maybe as I said the grading for Europe and US might be different!

"Great location"

4
03/08/2016

Good hotel, great location. Stayed for 2 nights. Our room was spacious on NY scale, very clean and bed was comfortable. Breakfast though is a down side, served in a basement with no windows and air, crowded, very few tables.

"Great Place to stay near Penn Station and Times Square"

5
01/08/2016

Central to everything and a brisk walk to either Times Square or Penn Station. Subway a block away. Great front desk staff, great complimentary breakfast courtesy of Erica who works very hard. Rooms are contemporary, clean and comfortable. The hotel size itself is smaller, but in no ways uncomfortable. My second trip here and it won't be my last.

"Great Location"

4
01/08/2016

We stayed here because it was convenient with a cab to the docks for a cruise we were taking, but it was just a great location in general for mid-Manhattan. The service was excellent. When we had a problem with a squeaking bathroom door, they sent someone up to fix it. The staff at the front desk was very helpful. The rooms (we stayed twice, two nights before and one night after the cruise) were very small, common in NY. But they were clean and attractive. The beds are only full-size and my husband, who is not very tall, had to sleep diagonally. There is very little shelf space in the bathroom, but a good amount in the room itself. The shower was very nice. The included breakfast was good, even offering French pastries.

"Nice hotel in mid-town Manhattan"

5
30/07/2016

Traveled from upstate NY to JFK to pick up my daughter. Easy access from JFK to this location in mid-town. Hotel was nicely located. Times Square, Radio City, Empire State Building all very close. Walked to the World Trade Center from the hotel. It was a good distance but doable. Took the subway back to within 3 blocks of hotel. Hotel was clean. Staff was polite and helpful. Rooms were clean and comfortable. Free breakfast had everything you'd want to fuel up and hit the streets. Plenty of dining options nearby. Parking garage in the same block as hotel. Easy access to the Lincoln Tunnel when leaving town. I'd go back!

"The front desk staff lead by Jatinder Singh and Bebe were very polite,helpfull and very friendly, the entire team good"

5
30/07/2016

We are a family of 3 and stayed at the hotel for 8 nights, it was so comfortable, the rooms were cleaned daily and kept very neat, one of the best location to stay in as everything is around the corner, I will rate the location as 10/10, the hot buffet breakfast was very good the menu changed every day, the chefs, housekeeping besides the front desk were very friendly and warm, every staff pampered us and we felt like home, the only thing missing was a mini bar in order to store some food items, although I have traveled to entire Europe and this being my first trip to the US, I'm already looking to my next holiday in NY and already planned to book the same hotel

"Concise, clean lodging in the garment district"

4
29/07/2016

This is a newish, small hotel well located for business and leisure travel to Manhattan. The property is tucked into a row of other small hotels on W. 36th, within easy walking to Herald Square, the Empire State Building, the Morgan Library, and, a little farther, Times Square. The rooms are quite compact, as many NYC hotel rooms are. These are budget accommodations, but everything was clean, functional and pleasant. I was traveling solo, and I could see the room being quite tight for two or more, but I saw plenty of couples and families there. The room rate includes a light breakfast in the basement. There is a small exercise room. The staff is informed and helpful. Wi-Fi was good, street noise was minimal.

"A gem in the middle of Manhattan!"

5
28/07/2016

The hotel is really very well located in Manhattan within walking distance of NYC attractions. Plenty to see and do nearby with a lot of great eating options. Subway station around the corner from de hotel, though it is easy to walk anywhere. Very clean and cozy property with a nice contemporary décor. Amazing customer service offered by the all staff of the hotel, especially the staff on the front desk, they are very welcoming, friendly and helpful, always ready to answer any question or give directions. A nice breakfast is included in the room price. A variety of cold and hot food is served every morning, always restocked. Nice to have cold water, hot coffee and tea 24 hours on the way in/out of the hotel. A bar and a lounge with a cozy and quiet green courtyard are on site. It is true that the rooms are small compared with the standards (It is Manhattan after all), but they are very clean, with nice décor and comfortable beds. Free WiFi included, another plus. Definitely, I will choose Best Western Premier Herald Square in my next trip to NYC.

"A great stay"

5
27/07/2016

I had a short stay in here -- checked in late in the night and checked out early in the morning. The staff is very friendly and helpful. The room is clean and decent. It gave me a great experience... love it!

"Great hotel, even better location."

5
26/07/2016

We stayed here for 4 nights. The staff were always friendly and professional. Our room was spotless and very chic. We requested a room with a view and were placed on the 13th floor. The breakfast served each day was very tasty and lots of choices. The earlier you get down there the better chance you have of getting a table. The location of this hotel is amazing. Right off of 5th Avenue and about 15 mins walk to Times Square. There is no doubt we would stay here again and have already recommended this hotel to others.

"Not that Impressed"

3
25/07/2016

The property was listed as a Best Western Premier property which gave me the impression that the property would have larger rooms, a pool, and other special features. The property at best was a Plus property. The rooms are very small the breakfast was ok nothing special and the internet did not work the entire stay.

"NYC Birthday trip"

4
25/07/2016

This is a great hotel. Room was clean, Beds comfy, good breakfast although the breakfast room is small. This hotel is tall and skinny and I believe there are only about 6 rooms per floor. Fresh coffee and ice water in the lobby all day. Room is not huge but it was plenty of space for 2 of us AND I had gift cards from the summer promotion. This hotel is close to The Keg Room and McGettigans...both Irish Pubs. Good food and drink. Also close to Keen's Steakhouse. Easy walking distance to subway, Radio City Music Hall, Empire State Building, Macy's and Bryant Park. They can also store your luggage until it is time to go to the airport. I would stay here again.

"Friends reunion"

5
23/07/2016

Perfect location, great rooms,comfortable beds and very clean. Friendly polite staff and very helpful. Really enjoyed the breakfast, lots to choose from. Would definitely stay there again a have already recommend it to out of town friends.

"Perfectly Located"

5
22/07/2016

I stayed here in June, it was my third visit to NYC and this is the best hotel I have stayed in so far. Perfectly located. Near a subway, close enough to walk to Times Square, Grand Central, Central Park, Empire State to pick just a few. Felt very safe here. Complimentary tea, coffee and chilled water available in the lobby 24 hours with a small but pleasant hotel bar with outside patio at the rear. Breakfast was included with our booking and it was very basic but it was just right to start off your day and it was varied each day. The dining area is very small so occasionally there wasn't a free table but we didn't have to wait long for one to open up. However, it was fine to take your breakfast up to your room if you wanted to. The dining room staff were lovely and very attentive and helpful, everything was quickly replenished as it ran out. Rooms were great. I had a standard King room which was a decent size and clean. The bed was comfortable and there was a coffee maker in the room and a nice flat screen TV. There was enough desk / surface space to store items and a chest of drawers and small wardrobe with a safe. Nice bathroom with a big shower cubicle with a great shower. Our housekeeping lady was lovely, really friendly and helpful. All staff we encountered were friendly and helpful. I would definitely stay here again.

"Stay in Times Square."

4
21/07/2016

We stayed on the top floor. I was nice, very clean with very helpful staff. Room was very small not really enough room to put your suitcases. I don't know maybe that is a typical size for a room in downtown NY by time square. The main compliant was that the A/C vent was right over the bed and blew down directly on you. I got very cold at night unless you sleep with the covers over you head.

"Wonderful Hotel, very nice staff, very very clean"

5
17/07/2016

Our stay was fantastic, bathroom and bedroom were very clean. Breakfast was delicious. Everything is in neighbourhood. Staff is very polite and helpfull. Free cofee, tee and cold drinking water in groundfloor.

"clean, quiet, great price and convenient"

4
15/07/2016

Very clean, looks new, great helpful staff, convenient walking distance to times square, Bryant park, Broadway and subways. Eighth floor very quiet. Clean, small room but had every convenience. Air condition worked great! Free breakfast nice and lots to choose from. Beautiful little back patio bar w/happy hours. Really enjoyed our stay! Would definitely go back and recommend to others.

"Wonderful Boutique Hotel with Fabulous Staff and Location!!!"

5
14/07/2016

Hat's off the the staff of BWP, , especially Bebe, who was so helpful, funny, knowledgeable and friendly that she deserves a raise!!! We stayed there from 7/07/16 thru 7/11/16 in room 1205, but I kept telling Bebe our room was 1206 (guess my gal and I stayed out too late each night!). Our room was perfectly quiet, clean, neat and nicely decorated, especially for a budget price of $159 per night!! They have a free, worthy breakfast that had a ample selection of eggs, sausage, various breads, cereal, juices, coffee, milk and tea. Important extras in the lobby were cold water, and very good hot coffee. The New York Times and one other major paper were available for free at the front desk, and if you like the Times like I do, get there early as copies run out quickly. The bathroom had an excellent newer shower with tall, heavy-quality glass enclosures, the toiletries were of excellent quality, and the cleaning crew were top notch, as was the bellman. The location was a 10 minute walk to Times Square and Broadway shows, ~5 minutes to Union Station, and a few minutes from the nearest subway. When we return to Manhattan, we will stay here again, and request room 1206....I mean 1205;)

"Welcome"

5
13/07/2016

our stay was wonderful! Our room was very nice, clean and comfortable. We could see Empire State Building out our window. The staff were so helpful, friendly and welcoming. Would definitely stay here again.

"Great times"

5
12/07/2016

We stayed for four nights at the best Western-room 1606. We had the best view of the Empire State Building! The only problem staying on the sixth floor was the water pressure during showers. FYI-the blow dryer is located behind the bathroom door… I had to ask the front desk where it was. There are no refrigerators or microwaves, but they will store items for you if needed. They did provide the little extras that many hotels do not - mouthwash, q-tips, shoe cleaner. They do have the customer in mind! Very friendly staff and provide a hardy breakfast to guests. Erka, kitchen coordinator, is very friendly. Hotel is located not far from the subway station. For travelers who do not walk a lot, bring good walking shoes and remember your feet will swell - so your normal shoes will not fit...be ready to walk at least 5 miles per day- but with the sights, it really doesn't seem that far. We averaged 9 miles per day and I had to buy shoes because my comfortable sketchers wouldn't fit my swollen feet! Buy the comfortable sandals that you can expand. Pack an apple from the cafeteria to eat later :)

"Great location, friendly staff"

4
10/07/2016

It's been a while since I last stayed at a hotel in New York City. I chose the BW Premier Herald Square because of the excellent location, right near Macy's, Penn station, Madison Square Garden and many subway lines. As I extended my stay, I had an insight into two King-size room: executive (very spicy for NY standards, on the upper floors) and standard (rather on the small side, which is normal for NYC). When sharing the standard room and you've done quite a bit of shopping it might be a little tight. There is a complimentary breakfast buffet, however I went once as it was so crazy crowded. The staff is very friendly and accommodating, which is not always the case in NYC hotels. There is free WiFi in the room.

"Great staff but allow time to wait for the elevator"

4
06/07/2016

We were in the city to go to the fireworks and do a little sight seeing. The location is excellent. Close to Empire State Building, Macy's, Bryant Park, Penn Station. We arrived early and they kept our luggage for us while we went exploring. The two young ladies (Shameza and Bebe) who checked us in were very friendly and helpful. We also got our parking validated which took off $14 of the parking fee. They told us about some of the best places to watch the fireworks. We had a room on the 14th floor facing the back. Not much of a view but very quiet, which was needed after returning from the fireworks. We arrived back too late to eat but the front desk person, a young man, gave us the number to a 24hr pizza place and we were able to get it delivered to our room. Our room was small but it had two double beds, which slept comfortably. The room was clean and furnished with practical furniture--nothing exceptional. The bathroom likewise was small but towels were plentiful. Breakfast the next morning was sufficient as well. We arrived toward the end and the room was crowded so we took our food back to the room. The elevator wait times going down were longer than usual. Overall, we enjoyed our stay and would stay again.

"very goos stuff"

5
06/07/2016

very good great excellent. good in all ways honest stuff great location good vies great housekeeping stuff great front desk great night auditor everything was on point will be back soon. nice rooms the area was great easy location to everything in the city comfort .

"Very good hotel"

4
05/07/2016

Excellent location, extremely good service; perhaps breakfast could be improved. Staff here was more courteous than I have encountered at almost any other hotel and was very knowledgeable as well. Worth it.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your review. I am so pleased you enjoyed your stay here and found our staff to be some of the most courteous and knowledge of those you have encountered. We truly strive to provide every guest with quality service and are committed to exceeding expectations. I am sorry, however, you were not completely satisfied with our complimentary breakfast. We will take your comments into account, as we are always looking for ways to improve our hotel and guest experiences. I hope you will stay with us again in the future. Mustafah Syed General Manager

"Nice location !"

5
04/07/2016

Stayed at the Best Western for 3 nights. The hotel was very clean and comfortable. The outstanding customer service we received from the staff at the front desk was amazing ! From check in, to asking about places to visit and booking us a ride. Bebe, Shameza and Ryan should get credit for the fantastic customer service they have shown us on our trip !

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I am so pleased you received such amazing service from our staff. In particular, I will make sure to pass on your praise to Bebe, Shameza, and Ryan. They, along with all of our staff, are committed to exceed guest expectations and making every stay memorable and enjoyable. I hope you will visit us again the next time you find your way to NYC. Mustafah Syed General Manager

"Family Friendly"

4
03/07/2016

Great location and wonderful breakfast.The rooms were small, but clean and updated. The water, tea, and coffee in the lobby is a nice touch. I would definitely stay here again. There were lots of families staying at this hotel.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your review. I am pleased you enjoyed your stay and found your rooms, while small, to be clean and comfortable. Small rooms are a fact of life in NYC, but we work hard to make sure ours are a cut above. It means so much to hear you would stay with us again, and I invite you to do so the next time life brings you to our city. Mustafah Syed General Manager

"Family Vacation"

4
01/07/2016

We stayed at the Best Western for 3 nights. The hotel was small but very clean and comfortable. The best selling point though was the outstanding customer service we received from the staff at the front desk. From check in, to asking about places to run, booking us a ride to the airport, and finally helping us get sunglasses back that were left behind. Specifically Bebe, Shameza and Jay should get credit for the top notch customer service. Thanks for a great stay!

"Nice stay, great value"

4
01/07/2016

We booked this hotel as an addition to our lodging due to an extended stay in Manhattan. Our other hotel had no rooms available for the add on night that we needed. It was quite surprising and good. Thank you Bibi and Andre. You are indeed exemplary, staff. The location is prime, a few minutes to the Empire State Building, Fifth Avenue, and Herald Square. The breakfast was ok only, typical of muffins, bagels, juices coffee and tea. Nontheless, it was free. Staff in the breakfast area were attentive and pleasant. Our room was in the 13th floor, clean, neat, good size no issues. I'd consider staying again.

"Good Hotel."

4
30/06/2016

Good Location makes it easier to reach. All we have do is just reach Penn Station and take a walk to W 36th St. as simple as that. Room was not big according to our expectations. But clean and comfy as hell. View was awesome. Breakfast too good. Times Square, Empire State Building, Madison Square, Shake Shack, and many more just a 5 min walk away. Would definitely visit again if there is a discount.??

"Great location, nice and new"

4
29/06/2016

This hotel is a perfect location for lots of activity. I walked everywhere! It is new and still has the clean feel. Staff was very helpful and accommodating! Room is small but so what! I had a 13th floor rear room which was very quiet! Would stay again in a heartbeat!

"Awesome location and great staff!"

4
24/06/2016

The room is very small. However, the staff is fantastic; especially Erica who cooks breakfast and makes sure your stay is special. She took a personal interest in our family and our experience in New York. The location is perfectly centered in the middle of everything Manhattan has to offer. We walked everywhere. We travel a lot and this is one of the best vacations we have ever had.

"Great Service and Great Location"

5
24/06/2016

Don't under estimate this place, Small and Cozy is just perfect !! Front counter staff always pleasant and accommodating. My most recent visit , Shameza and Ryan were gracious as always, nice to see the same staff each time. Great little bar in the back, it's nice to RELAX and not be in the hustle bustle all the time, nice little patio in the back also. This place is 3 blocks to Empire State Building, about 8 blocks to Penn Station, 7 Blocks to the heart of Times SQ, 7 Blocks to Grand Central Terminal and so on.. THIS hotel is beyond convenient, stay here and enjoy what its location has to offer !

"A week at this hotel was wonderful, especially the staff"

5
23/06/2016

Spent a week in NYC at this hotel. Staff - Shameza, Bebe and Sade were friendly, helpful and accommodating with our sight seeing and travel within the city. They all went out of their way to be courteous and helpful. The hotel is clean, great complimentary breakfast that changed every day. Hotel is centrally located and within walking distance to Subway and bus stops and many historic buildings. Would stay there again without hesitation.

"Superb Hotel"

5
22/06/2016

Staff and the Hotel were Superb, great customer service and always met our needs. The breakfast was also above and beyond. We would definitely recommend this hotel to our friends and family. Thank you BW Premier Herald for making our stay pleasurable and comfortable.

"Great place to stay. Would recommend it to anyone."

5
21/06/2016

Recently spent two nights at this hotel. It was conveniently located to major tourist attractions in New York City and just a cab or subway ride away from others. The staff was very friendly and welcoming. The hotel itself was modern, clean, and quiet. The full breakfast buffet was superb. Great job to Erica and the rest of the staff.

"New York Visit"

5
19/06/2016

The Best Western Premier was very clean and the staff was more than friendly and helpful. Also the location was convenient and minutes away from main attractions. I will definitely recommend this hotel to my family and friends.

"Very good position"

5
18/06/2016

A good hotel for all areas of NYC. Staff helpful and knowledgeable. View of ESB from our room, the higher the better. Very good bar opposite and good deli at the end of block. Our room was not large, but perfectly proportioned and very comfy beds.

"Recent stay"

4
14/06/2016

We stayed at the this hotel last week and found it to be a very good hotel. The room was very clean and the bed was comfortable. The staff were very pleasant and helpful. The breakfast was also very good with plenty of choice. It is better to be high up if possible as street can be noisy with dustcarts early in the morning. The hotel was well situated for all amenities.

"Family of 4 stay"

5
13/06/2016

We stayed at this hotel for 6 nights with 2 teenage sons. The rooms are tight with 4 suitcases, but they are very clean and very comfortable. We stayed on the 4th floor facing the back of the hotel, could not hear any street noise at all, we slept well !!! Beds were comfortable, and rooms serviced daily. The included hot and cold breakfast was great, fresh, tasty, enough variety to get you going each day. Dry cleaner/washing across road was also very handy. The staff were all very friendly and helpful. The location is perfect, walking distance to most tourist landmarks surrounding. Plenty of clothing shops including Macy's all within several blocks. Best restaurant was "Eataly" which is Italian and was about 10 blocks away where the food was amazing.

"Adequate"

3
12/06/2016

Visited for 5 nights in June; it was just 'fine'. Clean and well placed for first time visitors; in hindsight and for future trips I'll probably stay in Greenwich rather than Midtown. We were on the 11th floor, at the front of the hotel - fairly quiet for NYC and we certainly didn't hear noise from other rooms. Breakfast was ok, several options. We tended to have breakfast at 7.30 and the breakfast room was probably half full at this time. On one day we were a bit late and by 8.30am people were queuing for tables. Free tea, coffee and ice water in lobby was a nice touch. I'm a bit confused by the several reviews (by people who have submitted no other reviews to trip advisor) about the friendliness and helpfulness of staff. I'm afraid I found the complete opposite of this, the only exception being the housekeepers and cleaner at breakfast. The bar tender was extremely surly and the front of house staff were generally disinterested. In summary, it was 'just ok'.

"Delightful stay"

5
12/06/2016

Great staff, attentive, friendly, knowledgeable Good, satisfying breakfast offerings. Comfortable, clean room. Wish there was a small refrigerator in room. Lobby availability of coffee, tea, water, etc. was good summer-time amenity. Wish smoking was prohibited from front patio area. Smokers spoil the space for all others.

"Fantastic"

5
11/06/2016

A lovely hotel, very central location. Our room was on the 13th floor which offered amazing views of the streets below which the kids loved. The room was clean and comfortable, with much needed air con! We loved the ice machine in the hallway and the constant supply of tea and coffee. The room was tidied every day and the breakfasts provided a variety of food. We found the staff to be very helpful. Could not fault our stay!

"location is perfect"

4
09/06/2016

Arriving after travelling a long way we weren't greeted with the most warm of welcomes. However this may have only been how we felt because of our own tiredness as we got checked in without any problems. We were given a room on the 16th floor (of 17) and when we looked out of the window we discovered we were in the shadow of the inimitable empire state building. What a view that is! The room was clean and comfortable with easy to use air conditioning. The TV had so many channels all in HD near enough which provided plenty of entertainment after a long day of travelling around the city. The bathroom was nice and I personally enjoyed the different settings on the shower including rain, massage and jet. The room was cleaned thoroughly every day. The breakfast had a mixture of hot foods, cereals and pastries, I enjoyed the range of pastries as a novelty for breakfast! The food was always nice although we occasionally had to wait for a table to sit at. However, the staff working the breakfast were good at clearing the tables and guiding people to an available table quickly. We also enjoyed the bar/lounge at the back of the hotel, very relaxing to sit and have a few drinks. The location of this hotel is perfect for travelling around. It is in midtown and right next to the empire state building, and a 5 minute walk to times square. Also there are subway stations to all areas of manhattan nearby. We walked most of the days around but also used the subway comfortably enough. The hotel allowed us to store our luggage on the final day and reserved a taxi for us which was for more luxurious than the yellow taxi we came over in. (There is a flat fee for JFK to manhattan midtown which we paid 70 dollars including tolls and tip). The hotel served its purpose perfectly and we would definitely go back if we want to explore new york again.

"Fantastic"

5
08/06/2016

This Hotel and Staff couldn't be nicer, perfectly located to all the amazing sites to see, Hotel was Clean , Modern , The hotel staff did everything they could to make sure our stay was enjoyable, Definitely a place to recommend.

"Recent business travel trip"

5
07/06/2016

I stay at this hotel when traveling to NYC as it is an excellent value (newer, well maintained, reasonably priced, and fantastic service) and in a convenient location in mid town NYC. In addition, the holel offers a full breakfast offering every morning, which is fantastic, especially in NYC. I highly recommend this hotel.

"A little gem of a hotel, great location, well equipped clean rooms, friendly helpful staff"

5
06/06/2016

The Best Western Premier Herald Square, 50W 36 Street New York, is conveniently located in the Garment district of Manhattan.This hotel is the ideal base for exploring New York. The hotel is close to the major shop such as Macy's and easy access to all key attractions via the MTA Metro. Whilst the hotel does not have the best views from rooms, you have to remember this is a city hotel. The staff are extremely friendly and very helpful. The rooms are a little on the small size however they are very clean with modern décor and comfortable beds and a large LCD TV. The bedroom is equipped with enough storage for your needs, full length mirror and plenty of charging points, nice pull out desk, as well as in room coffee and tea making machine and also an in room safe. The bathrooms continue the theme with modern clean décor. There is a large walk in shower, vanity unit with hand basin, mirror, hair dryer and WC. The hotel offers free breakfast and the standard an offering is amazing as it is free, there was always a good selection of fresh fruits, variety of breads and pastries, yoghurt, cereals and a section of hot food which changed daily. We were a party of six with two rooms, I would strongly recommend this hotel, the only down side we found during our three night stay was that the free WiFi internet access was down several times and the bar was closed on two evenings, Sunday and Monday over Memorial weekend and that may have been the reason. We will definitely be recommending this hotel to our friends.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your kind and detailed review! You point out so many of the little things that make a big difference at our hotel, like the modern features in our room décor and the vast selection of our complimentary breakfast. I'm sorry you experienced spotty service with our free wifi, as this is not typical of our service. I will look into the issue. Thank you for recommending our hotel to your friends, and we look forward to hosting you the next time you visit NYC! Mustafah Syed General Manager

"Theater and Sightseeing"

5
05/06/2016

This is a very nice hotel. Pricey, but not overly expensive by New York standards. The all-you-want complementary breakfast saves at least $30 per person per day. Convenient to all Midtown attractions.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! As you point out, our complimentary breakfast cannot be beat and can really make a difference when it comes to saving money during your stay in NYC. In addition, other great amenities, like free wifi and the great happy hour at our onsite lounge, truly set us apart as an affordable option. Paired with our fantastic location near so many key sightseeing spots, it's hard to go wrong when you stay with us. I am so pleased you had a great stay with us, and I hope you will join us again the next time you visit New York. Mustafah Syed General Manager

"Great location, very small room"

3
02/06/2016

We stayed 4 nights, our room had 2 Queen beds, the room was very small which made it difficult to move about with 3 of us in. The room was very dark, facing a building next door with no natural light coming in, and very noisy!! The breakfast room in the basement was very small and inconvenient, not enough tables for all guests, often had to queue and wait for a free table, completely chaotic! On the plus side, staff were really friendly, the location is ideal. A short walk from Macy's, Times Square, Broadway, 5th Avenue, the Empire State Building, several subway also not too far, superb location for sightseeing, if you want to take the cruise ship to Statue of Liberty, go to 42nd street and walk about 15mns to the pier. Penn Street station a few minutes walk from hotel, take the E blue line to World Trade Centre to see the memorial.

"Our Stay"

4
01/06/2016

Hotel is in a good spot to cover New York. Hotel was very clean when you walked in, Staff very smart and welcoming, dealt with you very quickly, we arrived at 11am in the morning and was going to ask to leave our suitcase with them to go off site seeing, we were informed our room was ready a bonus. The room was very clean the only thing was I had not taken shower gel as most hotels i have stayed in have shower gel but BW don't supply shower gel only soap so if you don't do soap take shower gel, just a little niggle...

"Honeymoon "

4
30/05/2016

We visited New York from May 15th thru May 21st, we stayed on the 16th floor, we loved the room except for the bathroom. The sink was so small nowhere to set up your stuff, for a night it wouldn't have been bad but for 5 nights it's kind of a pain to have to pack and unpack because you don't have space on the sink for anything. The breakfast was ok but we didn't aways eat there, I'm very sensitive to flour and didn't want to get sick for a day of sightseeing and there wasn't very many options for carb free diet. Loved the location no matter which way we headed when we left the hotel we always found something to do. The subway was almost around the corner, we got a week pass and saved tons on transportation. I would definitely stay here again because of the location but we might go with a less expensive room, we weren't in the room much except to sleep, the view was nice thou but there's tons of place to see nice views in New York.

"WELCOMING HELPFUL STAFF LOVELY ROOM"

5
29/05/2016

Stayed at the Best Western Premier in Herald Square between the 16th and 20th May, 2016 for my daughters 21st Birthday. Staff at reception were very welcoming and looked after us promtly and efficiently. Our room on the 9th floor was lovely, modern and had everything we needed. Iron/board, hairdryer coffee making facilities and a large flat screen TV. Also a free, easy to use safety deposit box. Breakfast is served between 6.30am and 9.30am which we used every day, and they also have two large TV's on one showing breakfast TV and the other on a childrens channel. The was a good selection of food, pastries/cereal/toast/yoghurt and three hot dishes which varied each day. Also juice/tea/and coffee. The reception helped my daughter connect her phone to the wifi which is also available in the rooms. They can also arrange a taxi for you and have a room to store your luggage if you are leaving later than the check out time. Out side of the hotel are rattan chairs and tables so you can have a coffee outside. The position of the hotel is in an excellent position, turn left out of the hotel and at the end of the road if you turn left is Macy's and a few other shops. If you turn right your only a ten minute walk away from Times Square. If you come out of the hotel and turn right you get to 5th Avenue and turning right and your 5 mins from the Empire State Building. Would highly recommend this hotel to anyone.

"Great hotel, great location"

5
27/05/2016

We stayed at this hotel for 7 nights and would not hesitate to recommend this. It was clean, room size was fine although space for hanging clothes could have been bigger. Breakfast was good. Location is great, really central. Street is not too noisy at night. Would definitely stay here again if returning to new York. Subway station is at the end of the street.

"GREAT HOTEL!"

5
25/05/2016

Great room, Great location near Empire State Bldg. Stayed 1 night. The hotel has small rooms but is very modern and efficient in design. The staff were all very helpful and all greeted us It is very well located. You have places to eat, to shop and a subway really close.

"Weekend in NYC"

5
25/05/2016

Have to recommend this hotel located in midtown Manhattan. Easy walking distance to MANY sites and close to subway and bus stops. Great view of the Empire State Building from our room. The bartender, Stephen, was really friendly and had many useful suggestions for dining and sight-seeing. We enjoyed a walk on the High Line because of his recommendation.

"excelent stayed"

5
22/05/2016

It is very well located. You have places to eat, to shop and a subway really close. All the stuff is great specially Bebe and Shameeza (front desk) and Erica and Debbie (during the breakfast). The room was very comfortable and clean. The breakfast was very good and important. I enjoyed a lot my stay and i recomend a lot the hotel.

"Great Hotel"

5
22/05/2016

Stayed 6 nights. The hotel has small rooms but is very modern and efficient in design. The staff were all very helpful and all greeted us with a good morning or hello. The housekeeping staff was great, kept the room clean and neat. Necessary in a small room. The front desk gave good directions and suggestions. Great location, near Macy's - Empire State Building. All within 2 to 4 blocks walking. Around the corner and up a block to the subway.

"Everything Brilliant"

5
22/05/2016

My wife & I stayed here for 10 nights. Check-in was quick and we always found the front desk staff friendly & helpful if we had any questions. Our room (1005) was a decent size and the bathroom had a super shower. The room is situated at the back of the hotel, is lovely & quiet and has a great view of the top of the empire state building. Part of the reason we chose this hotel was that it is one of the few that offers breakfast. There are hot dishes available and these change every day. Everything was good quality, I absolutely loved the orange juice. The breakfast room staff work really hard to keep things topped up but always had time for a smile & a good morning. One area of the hotel we only tried late in our stay was the bar. Happy hour(s) meant that a glass of wine was cheaper than in nearby bars and restaurants. Other lovely touches were tea, coffee & water in the lobby, free wi-fi throughout the hotel and a computer/printer situated near the breakfast room for printing tickets, boarding passes etc. Location is excellent with one of the many entrances to 34th Street Herald Square subway station on the corner of 35th Street & 6th Avenue. Penn Station is only about a 10 minute walk away. If we ever return to New York we would definately stay at The Best Western Premier Herald Square again.

""Fabulous hotel""

5
21/05/2016

Enjoyed a great week in a very comfortable central hotel, convenient to all major attractions, all staff were very helpful and do try out the cocktail bar, Stephen was first class, Keens restaurant is down the street probably the best steak house in New York but do try the mutton chop.

"Great location "

5
19/05/2016

Stayed here on the 14th May for 4 nights. Great hotel , lovely friendly staff. Rooms small but clean and nice decor could see the Empire state building from our room . Hotel based in midtown so great location within walking distance to main sights. Coffee and tea in rooms and also in reception all free. Breakfast was great with hot and cold food available. Would definitely return. Linda England

"clean, modern, but small"

4
19/05/2016

Really nice clean modern hotel with great breakfast and close to everything. We picked it because it was a few blocks from Penn Station and we were arriving by Amtrak. We had 3 people in the room, and barely had enough room for suitcases. We couldn't walk around without rubbing up against each other. Good thing we're a close knit family.

"Great location"

4
17/05/2016

We were four per quite small room and managed well. Room was clean and we got extra blankets by asking. The best thing was the location, it's quite quiet side street. Macys, VS Empire State building, nice restaurants etc very near and Times square by walking distance.We didn't need to use subway at all. Breakfast was nice.

"Fantastic Place to Stay!"

5
17/05/2016

We were very impressed by all aspects of this hotel in Mid-Town Manhattan. The facility was clean and well appointed, and the staff was outstanding, helpful and kind. Having the front and rear patio was great. The Bar and the Breakfast were managed well and very accommodating. This was a very pleasant experience for folks from a small town in Texas!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your five-star review! I am so happy to hear we were able to make your NYC experience very pleasant. The kind and attentive hospitality of our staff really makes a difference. I'm glad you had a chance to enjoy our complimentary breakfast, as well. It just one of many things that set us apart. Please stay with us again the next time you visit from Texas! Mustafah Syed General Manager

"nice hotel and good location"

4
17/05/2016

Good Manhattan-hotel. Perfect location in mid-Manhattan and close to everything. And acceptable price in a very expensive stia like New York. The rooms are not large, but everything is in there. And everything is working...

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
I am happy to hear you enjoyed your stay with us. Small rooms are unfortunately a constant in New York, but I'm glad you found your room to be a good value. As you mention, our location really can't be beat. We're within walking distance to a number of local attractions sure to be on any sightseeing list. Thank you for your review, and I hope you will stay with us again the next time you visit our city. Mustafah Syed General Manager

"Great hotel"

5
16/05/2016

I stayed here with my teenaged daughter while visiting NYC. It is just a couple of blocks from the 34th St Herald Square subway and bus stops. They include free breakfast and wifi, which is always nice. The room was nice with everything we needed. No refrigerator or microwave. There is a nice little fresh market/cafe a few steps away. Within walking distance of the Rockefeller Center, Empire State Building, Broadway Theaters and Times Square. They have a very small street front so it is easy to miss if you aren't looking for it, but not at all hard to find. Loved that we were central to everything in Manhatten.

"Hotel in Midtown New York"

4
16/05/2016

As usual the hotels in New York are overpriced but I did get good service, good food for breakfast and the hotel staff were very nice. This hotel is about six blocks from Time Square and three blocks from the Largest Macys Department Store. The rooms are small but who stays in the room?

"Brilliant, Friendly and Convenient! "

5
13/05/2016

Good location to Empire State, Macy's and Times Square! ! ! Staff are so friendly and happy to help with any request :-) And is always kept clean with fresh towels daily ! And the beds are so comfy! Would definitely come and stay again 110% if coming to NYC again and would recommend !

"Excellent location, clean room, great staff--highly recommend."

5
13/05/2016

The location was central to all the places we wanted to see and it didn't take long to find our way around. We walked to most of our destinations. The room had plenty of space for two people, was clean, and the housekeeping service was great. The front desk staff members were exceptional, providing helpful tips and recommendations. The hot breakfast was a little different each morning--a welcomed variety over the 6 days of our stay. We recommend this hotel and would stay there again.

"Would recommend "

4
12/05/2016

Nothing bad about this place. Friendly staff, held our bags before check in, big free breakfast. Clean rooms and maids did a good job each day. Small rooms but that's just New York. Room with a view has a big window facing the street. Nothing crazy amazing but it's cool.

"A bit pricy, small rooms, GREAT LOCATION"

4
11/05/2016

I stayed here May 2016, great location. The staff has great customer service, but rooms are very small. It is very close to all amenities and shopping. You can walk anywhere, not far at all and I hate walking. Restaurants and deli next door to get anything you need. Train station is close, The breakfast is not that good....below average but I guess it will do until you get on the road. Did not try any other food there. Although rooms small very clean only good for 2 people and is still a tight squeeze with luggage.

"Best Western Premier Herald Square is best !!!!"

5
11/05/2016

Spent 3 nights at BW Premier Herald Square. Location was excellent. We were able to walk everywhere and also use the train. Hotel located near all methods of transportation. Room was fantastic and morning breakfast was great to get your day rolling. Staff and amenities were exceptional with no complaints. Will definitely stay here again on our next trip

"GREAT LOCATION"

5
05/05/2016

This is a great location to get anywhere in the city. Lots of food options close by. Easy access to subways. The staff were very helpful with directions and information. The lounge was intimate and friendly. Great for a starter cocktail before an evening out. Lots of shopping close by if anything was forgotten or needed.

"Nice little hotel in the Garment District"

5
04/05/2016

I recently stayed at this hotel in Manhattan. The rooms were a bit on the small side, which was expected, but very well appointed at a reasonable rate for New York. A great shower and a very comfortable bed were greatly appreciated. There is a small patio out front where you can just sit and people watch as New Yorkers go about their daily business that catches the early morning sun. A breakfast buffet is provided daily that had a good selection of breads, buns, oatmeal, yogurt as well as bacon or sausage and eggs or pancakes. I can't fail to mention the little bar that is hidden in the back of the hotel. It is open from 3:00 to about 11:30 p.m. every day with happy hour specials from 3:00 to 8:00 p.m. And what can I say about the bartender, Steve! What an excellent bartender! Personable, great knowledge of mixed drinks, and also a wonderful advisor about things to do and places to go in New York. The other bartender who worked there was a very nice person, who served my girlfriend and I quite well but I felt she was not quite as tuned in to customer service as Steve. My girlfriend and I returned from a long day of exploring New York about 3:10 one day. We looked forward to going to the bar and relaxing with a glass of wine and much to our surprise, the bar wasn't yet open. We returned about 3:45 and went in for a drink , the bar was open by then but you could tell she hadn't quite finished her set up---luggage rack still in the middle of the bar, no flowers on the table yet. Apart from this little hiccup, it's a really good hotel to stay in. It's well located between Fifth Avenue and Avenue of the Americas on West 36th making it easy to shop on Fifth Avenue or to go see a play on Broadway or walk down to Greenwich Village. I would definitely stay there again!

"Good value at a great location"

4
04/05/2016

Finding a nice hotel under $300 in center city New York is a challenge. This hotel is nicely appointed with comfortable beds, clean and quiet. It's one block from the Herald Square subway complex and an easy walk to the theatre district. The rooms are small but so is the furniture. The shower is a walk-in, glass enclosed stall and top notch. If you travel light, you will have no problem storing and maneuvering your stuff. Good luck if you have two large suitcases. Our only complaint - the WiFi did not work well in our room with our iPhones. It was fine in the lobby and breakfast room. The breakfast is better than most among the large chain hotels, and the breakfast room is large and comfortable.

"Midtown hotel near Macy's"

3
03/05/2016

Located a short walk from Macy's this is an affordable midtown choice that's not in the middle of everything. There are tables outside the hotel that are often occupied by smokers which means you're often assaulted by the smell of cigarette smoke on the way in. The lobby is small but clean with dispensers of fruit infused water offering a nice touch. Now please note that hotel rooms everywhere in NYC are small. If you've not stayed in a big city before, this is something you're going to have to accept. Space is at a premium everywhere and that includes hotel rooms, so don't expect tons of space to sprawl out or much closet space. We had a room with one king bed and while the room wasn't tiny, it wasn't well designed. The space between the edge of the bed and the entertainment center was barely enough to roll your luggage past. Two people can't walk through it, you need to make room for each other. Another issue was in the bathroom where the door opens right at the sink, so if you want to stand at the sink, you need to have the bathroom door shut otherwise you're in for a tight squeeze. Finally, while it said we had a king size bed, it didn't seem like it. We have a king bed at home and my feet don't go to the edge whereas they did here. It was strange. The room itself was clean and the decor modern. The bed was comfortable. There was a good sized walk in shower with a good shower head. There's little closet space. Our room overlooked the street, not an exciting view although better than I've had in other hotels where you're basically looking right into another part of the building. Soundproofing left something to be desired, both with other rooms and with the street. Thankfully, I brought earplugs so waking up in the middle of the first night there to the sound of what was probably trash collectors, I popped them in and slept well the rest of the stay. Breakfast was included with a breakfast room in the basement. There were a good number of choices including eggs, rotating meat selection, pancakes, breads, sweets, yogurt, and fruit. The breakfast room could get crowded at times and we ended up bringing it up to the room one day as we couldn't find a spot. The basement also had a small excercise room that was ok.

"Location Location Location"

5
02/05/2016

Great location for this hotel right in the middle of it all. Close to Times Square (about 6 blocks) Very close to Herald Square (about 1/2 block) Close to Empire State Bldg. Also parking garages on same block as hotel. Small building tucked into the middle of the block with onsite lounge, clean upgraded rooms and good price for the area. Very happy with my stay here.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
The title of your review says it all – our location really is enviable. Paired with our affordable prices, we're the perfect place to stay while in NYC. I am so pleased you found your experience to be a five-star stay. We strive to exceed each guest's expectations while they visit our hotel. I hope you will stay with us again the next time you're in the city. Mustafah Syed General Manager

"Great location, decent value (not very good elevator!)"

4
30/04/2016

We stayed here for three nights and it was an ideal base for sightseeing around Manhattan. We felt as though we were close to everything we wanted to see and it was handy to be able to pop back to the hotel during the day if needed. The staff were efficient and helpful and there were no problems during our stay. The room was a bit on the small side but absolutely fine for what we needed: a comfortable and convenient base for exploring the city. Breakfast was included and was quite good (hot and cold buffet) but we'd recommend getting down there early as on our last morning we went down towards the end of the serving and had to queue at the buffet and for a table. Speaking of waiting, the hotel is underserved by elevators and almost every time we needed to use one, there was a wait, sometimes for a decent length. But that wouldn't stop us going back.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for your kind review! We truly are a great base for Manhattan travels thanks to our convenient proximity to so many sights. I'm so glad you took advantage of our complimentary breakfast. It's just one of many amenities that sets our hotel apart from those in the area. I apologize for the wait time you experienced at the elevators, but I am thankful it won't stop you from staying with us again the next time you are in New York City. Mustafah Syed General Manager

"Comfortable hotel"

4
30/04/2016

Good location and comfortable rooms which are small but adequate. Breakfast ok but can get busy. Free tea and coffee in reception is a great touch. There are sixteen floors with 6 Rooms on each floor. I would ask for a room furthest from the elevator as the noise can be intrusive. The king room has a great comfortable bed and plenty of storage space and also has a free safe for your valuables. No bath but a great large and powerful shower. Would definitely consider staying here again.

"Great location and price for New York"

5
29/04/2016

The hotel staff and location were good for price. There was easy access to the subway and walking distance to other points of interest. Shameza, Bebe and Salman at front desk made us feel welcomed and had good recommendations for restaurants, transportation and sightseeing. Only negative would be small rooms for two beds.

"Centrally Located + Great Service"

5
28/04/2016

Only 2 blocks from Empire State Building, we walked everywhere! Front desk staff very friendly and helpful. Internet service was weak on upper floor but staff quickly accommodated request to move to lower floor. Would definitely stay there again!

"New York Mini Break"

5
27/04/2016

My daughter and I stayed here this month and had a brilliant time. Clean well proportioned room. excellent friendly staff. Great bar and patio area and a brilliant choice in the breakfast room to get you started in the morning. Would recommend.

"New York City"

4
25/04/2016

We stayed at this Hotel for 4 nights, it is right in the heart of the city. The beds were comfortable, the room was clean, the breakfast was very good and it was nice to have free wifi when you are travelling from out of country. The only problem I had was when I booked the hotel, I wanted to have a roll away bed and from what I saw online they had them and I was allowed to request one but when I got there they said that they didn't have roll away beds. This could have been a big problem but it end up working out. The rooms in New York, at least downtown, are very small and there were 4 of us so we had to be strategic where we put things.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
I'm pleased to read you enjoyed your time with us, found our beds comfortable and the rooms clean. We are happy to provide amenities such as breakfast and WiFi free of charge for our guests, where other hotels charge for these things. I apologize for the mishap with the roll away bed. I will be checking our amenities list to ensure it is accurate for future guests. Mustafah Syed General Manager

"Excellent place to stay"

5
24/04/2016

I stayed here with my daughter for 2 nights on a mother- daughter trip to shop for her upcoming wedding. Before arriving, I encountered a situation with the central BW phone staff. A lower price was posted the night before than what I had booked the room for. When I arrived, the front office manager , Jay, was well informed of my request to honor the lower price and he did. I did not even have to ask, but Jay courteously informed me he would honor the new lower price. I was delighted. From the moment we arrived, the entire hotel staff was extremely friendly and always greeted us with a smile. The bellhop was polite, well mannered and the staff members behind the desk were very nice. The lobby was clean, neat and offered complimentary coffee and water 24/7. Our room was very clean, bedding was comfortable and the hall was quiet. A great complimentary breakfast with hot and cold items was available. Items changed each day . There was always plenty of seating , kitchen staff refilled items continually and the area was always clean. I would highly recommend this hotel. The location is fantastic, close to shopping and the train. I definitely will return.

"Excellent breakfast and staff"

4
22/04/2016

Great job Bebe, Erika and Debbie ! If you are visiting with family this is great value for your $$. Free breakfast, Wifi and Coffee. Front desk staff are friendly. We stayed there for 3 nights and it worked out great as the location is central to many attractions such as Broadway, Central park, Shopping etc. Great Veggie restaurants in the neighborhood as well

"Great stay in NYC"

5
21/04/2016

We selected this central hotel, partly because of the free wifi and its central location. The staff were helpful and friendly, particularly Erica who was very gracious in providing gluten free options for my breakfast. Rooms ere fine and clean.

"Great staff, pleasant stay"

4
21/04/2016

The Best Western Premier is for the most part a comfortable place to stay. The area outside is noisy; lots of construction nearby at the time I'm writing this, and lots of trucks on the street at night (and I was on the 7th floor). The room, however, was a decent size for Manhattan, and kept clean and comfortable. Every staff person I interacted with was really nice, and helpful when I needed anything. The folks at the front desk helped with a few requests, and the breakfast and housekeeping staff were really nice too. The breakfast leaves something to be desired (e.g. dried-out, lukewarm eggs) but that's unfortunately just par for the course for American chain hotels.

"Second time staying here: still great."

5
18/04/2016

This hotel is modern, clean, and well appointed. It is in a great location, the rooms and especially the beds are very comfortable, the staff is friendly...it is an amazing find in the price range. The first time I stayed here was not long after it first opened, it was great then, and the standards have not dropped. I am particularly impressed with the housekeeping and cleanliness of the place. If you go at the wrong time the breakfast room can get a bit crowded and you may have to take your plate to the bar upstairs. Not a big deal. This hotel is wonderful find and I definitely recommend it.

"Dangerous and loud "

2
16/04/2016

For a hotel recently renovated the walls are paper thin. You could not only hear the next room over you could follow their conversation. Another issue was the lamp in the room had a damaged electrical cord that was repaired with scotch tape...a huge fire and life safety hazard. The facilities are clean enough and the staff cordial. I often stay at best western this was my first time at this location and now my last.

"BEST HAPPY HOUR IN MIDTOWN"

5
14/04/2016

My office is directly across the street where I first walked in about 10 months ago. There is a very nice bar/lounge with a very cozy patio. The drinks are delicious and very well priced. They also have the “BEST” bartender Stephen who makes the place our “CHEERS” of New York.....;. Lawrence

"Outstanding Service and Very Clean"

4
14/04/2016

Hotels in New York are not spacious and roomy as you'd find somewhere else outside of the city or in a Caribbean resort. Nevertheless, I did not mind the size of my room because I lived and worked in NYC for over 8 years. The room had everything I needed; and, most importantly, I didn't pay attention to the size of my room! The service was what made the difference. From a warm welcome from Bebe at the Reception Desk, to a very clean room (sorry didn't catch the housekeeper's name); and, a fantastic job by Ryan in Bell Services, I absolutely loved the experience I had in this cozy and classy hotel. Congratulations to the management of the property. This really is a PREMIER hotel.

"Great hotel"

5
13/04/2016

Great Location in Manhattan !! Hotel staff very friendly and polite. The heat my room was not operating correctly, and they had it fixed that day. You must stop by the bar and have Steve mix you a drink.

"Fantastic stay"

5
12/04/2016

Awesome stay- great location to Empire State Building, Macy,s and Broadway. Although the rooms were small ( which is expected in New York ) they had all the amenities one would want. Beds were great and spare pillows available. Breakfast was a basic selection on hot and cold items, which was well stocked and topped up constantly. All staff were so friendly and helpful from the breakfast staff to the front desk- they couldn't have assisted us anymore.A coffee,tea and hot chocolate station is available 24 hours in the lobby which was a bonus ! Spotless rooms! Loved my stay!

"Look no further"

5
12/04/2016

This hotel and the staff exceeded my expectation. We were surprised how quiet it was at night. The place was very clean with a nice sized bathroom and the bed was very comfortable. I will not need to even check around on a return trip, this is where I'll stay. I'll also be recommending it to all my friends.

"Brilliant Hotel with very helpful staff in a great location"

5
11/04/2016

This hotel is in a great location within easy walking of The Empire State Building, Rockafella Centre,Times Square& Broadway shows to name just a few. Probably best to get the bus to visit 9/11 memorial, Wall Street & to get the boat to Statue of Liberty. The room was clean and large enough for us with a great view of The Empire State building. Ryan was so helpful with advise of how to get around as were Bebe & Shameza on the front desk. The breakfast was lovely with lots of variety including Fruit Juices, Porridge, Toast, Cooked, pastries to name a few of which Erica ran with a friendly and efficient manner. We would recommend this hotel to anyone and would definitely go back to on another visit to New York.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
I'm happy to hear that you had such a good time with us. Our hotel is a great location for anything you may want to do. Thank you for providing some good pointers for other guests on how to get around! I'm pleased that you enjoyed the room, your view and our breakfast. It's always wonderful when our guests recognize our staff by name. We hope to see you again and thank you for your recommendation! Mustafah Syed General Manager

"CLEAN FRIENDLY GREAT LOCATION"

5
11/04/2016

We stayed to attend a Tartan Festival and this hotel was located near Bryant Park where many of the festivities began. Hotel rooms are small as they are in most NYC hotels but clean. Great service from the front desk to the cleaning people. Nice patio bar in back and seating out front to relax.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
It is great to hear that our location near Bryant Park was convenient to you. Our rooms are a pretty good size for New York City and we do our best to keep them clean and comfortable. I'm pleased that you received great service and enjoyed our patio, among our many other fantastic, free amenities to go along with our prime location. Mustafah Syed General Manager

"Price doesn't match product"

3
08/04/2016

Very expensive for a small room. Breakfast is average at best. Room was clean. Location in city was very advantageous. Front desk staff could have been a bit more helpful with local directions and subway.

"Fantastic location, great staff, great stay"

5
07/04/2016

What more could you need? Breakfast can be busy, but it changes daily and is a good start to the day. Complimentary iced water and hot beverages in the lobby are welcome. Bar area is comfortable and rooms are smart and perfect for a central NY stay.

"Excellent"

5
07/04/2016

i really enjoyed staying at this hote and i would like to recoomend other people for their stay. the staff was very good and the manager Jay Singh was very courtious. The breakfast was excellent. The location was beautiful.

"Wonderful!"

5
05/04/2016

Beautiful Hotel! We stayed here for 4 days and had a wonderful experience. The hotel was super clean and the staff was very professional and pleasant. They were extra helpful with providing us with details regarding restaurants and best tourist spots. This is definitely the best place to stay if your in the NYC area. We will be back soon!

"Great location, excellent service"

5
04/04/2016

Awesome location, close to everything ! The location can't be beat. Hotel was clean, service staff very courteous and helpful. We got to stay on the 17th floor with a great view of the Empire state building. The hotel manager was extremely helpful, he even offered his parking spot for free, saving us a bunch of money. The breakfast bar was great too, the staff often checked on us and made us feel welcome. I would highly recommend this hotel. It will deliver beyond your expectations. We definitely plan to be back next time we are visit NY.

"Earned the name "Premier""

5
01/04/2016

A very nice and classy city hotel, with a really cute lounge/bar for relaxing with friends without having to travel to find a bar. Also, central location for site seeing, very close to the Empire State Building.

"Great Location and clean hotel"

5
31/03/2016

This is NY so the rooms are very clean and are small, but when you are touring NY, you do not sit in your room, do you? The hotel is very close to Macy's and the Train Station. It is really not a long walk to Times Square and there are great restaurants along the way. Downstairs the hotel has a nice lounge with outdoor seating in the back "courtyard" of the hotel. It is a nice little hideaway from the city for a nice time with friends or for a drink. The service is great, they have a nice included breakfast with a nice area to sit and eat. Parking garages, there are two very close. The one on the same side of the street does validate and it does save a couple of bucks if you came in by car.

"Excellent hotel in Manhattan"

4
31/03/2016

We had a wonderful 5 night stay at the Best Western Herald Square. It was located close to many attractions, but not on a main street, so there was no noise pollution at night. Rooms are small, but I was expecting much smaller for New York hotels! We were only needing a place to rest at night, so we did not mind the small rooms at all! It was nice to come back after a long day to a comfortable room & bed. The breakfast was a nice treat as well. We did not have high expectations for the breakfast, perhaps just some bread & coffee, but were surprised by the diverse spread served each day. However, seating is limited in the dining area, so either go early or later in the morning!

"So want to go back!!!"

5
31/03/2016

When other reviewers spoke of how great this place was I was impressed, but now that I have stayed here - IT IS ALL TRUE. From checking in to checking out every service and person was more then promised. The rooms are small but so are all rooms in NYC but this property is so so so clean and everyone so helpful. Breakfast is great and clean room, the bar / lounge is great though small its cozy and great. So look to coming back.

"AAAAA PLUS stay in Midtown"

5
30/03/2016

Room size typical NYC but top floors larger, great views. Salman handled our bags and spoke to us daily / Erica at breakfast was great and so was the food Great location, able to walk everywhere and felt safe We will be back Never used a pass Must see near the hotel Rockefeller Plaza- can see from your room Time Square 10 min walk Macy's 3-4 min walk Madison Square Garden 10 mins Take subway south to see 911 and One World -life changing A whole day for Central Park-a 100% day for park/New York style Tavern on the Green in Central Park On west 67th- You will be treated like royalty $$$ and worth every penny

"Great stay!"

5
29/03/2016

Great location and a wonderful staff. The rooms were clean and very comfortable and again the staff was more than accommodating. The best and favorite part of my stay was Stephen the bartender. He had great advice for getting around the city and treated the hotels guest very well. Thank you Stephen for everything!

"Excellence at its finest!"

5
29/03/2016

Beautiful, clean, close to time square, nyc library, and many other attractions. Best part of the hotel besides the continental breakfast is the bar! Excellent drink prices, and the bar tender is the best in the city. Thanks Steven for helping us integrate to the big city! A++++ service. The hotel is situated right outside the most busy areas, so it's nice to walk out and slowly be on your way, with options of avoiding the big crowds. The maid service was good, organizing things for me in a cleanly manner (never had that done before and really appreciated it). Would love to stay at this location again.

"Great stay and wonderful breakfast!"

5
28/03/2016

Rooms are small but are very neat and clean. Service is impeccable. Front desk was always helpful. All staff were very courteous. Breakfast was great. Breakfast service was superior. A very good choice! Concierge was always happy to help. Coffee and water stand in lobby was a very nice addition.

"Excellent - Grat location in NY"

5
28/03/2016

Great Location. Tasty Breakfast - without vegtebales. The room is clean with new decor, but a small one...as in NY. Cheaper than the hotels around with a real good value for the money. Service is very good - all the nedded help ! Free Coffee and Tea at the Lobby.

"Would love to stay there again when in NYC"

5
27/03/2016

This property and it's employees are awesome. Perfect location for visiting the sights of NYC. The manager and front desk were very attentive, accommodating and friendly. The rooms are adequately sized for a NY City Hotel. A two year old hotel that looks like it opened just yesterday. Nice design features, no long waits for the elevators. Parking garage several doors down

"Mixed Bag: Good Location, Nice Room, Sub-Par Breakfast and Public Spaces"

3
26/03/2016

We recently stayed here and thought it was only okay, not great. The mid-block location (away from heavy traffic competing with pedestrians crossing at the corner) was relatively quiet for New York. From the street, the hotel wasn't very welcoming, with a cramped patio, tables, and chairs out front, a narrow entry into the hotel, a small lobby given the number of guests coming and going, and (on the up side) efficient but (on the down side) somewhat brusque front desk help. The room we had (1601) was very good and quiet, with a comfortable bed, stylish furnishings, a small but okay bathroom, and a view of sorts (see photos). Also, the room was clean and in very good shape. In contrast, breakfast in a drab basement room had limited options (no yogurt, for example) and definitely wasn't as gourmet as at other Best Western properties where we've stayed in the past. All in all, this was a mixed bag -- okay for maybe a night in a central location, but not worth the fairly high price charged, given the uneven quality.

"Great breakfast!"

5
25/03/2016

Small room, we had a double bed room and it worked but there was not that much extra space. The room had a good size bathroom, it did take a while for the water to heat up. The hot breakfasts were great! There was eggs, meat, oatmeal and more.

"Hassle free"

5
21/03/2016

When you check in to a hotel for one night only and want to make the most of sight seeing the city, this hotel is the apt choice. Located 10 mins walk from Times Square and Penn Station, you have access to the heart of the city as well as to the fastest commute option to get to and from the airport(s).

"Best Hotel in NYC"

5
21/03/2016

I stayed at this hotel last weekend and I was lucky enough to get room at 17th floor, to my surprised the room has a view of Empire State building... Check in was smooth,rooms were very clean and spotless... Next day morning i had a complimentary break fast provided by hotel... Can't wait to back again Best Western Priemier

"Great staff. Good location walkable from Times Square"

4
20/03/2016

Our family of 4 spent 4 nights at the hotel. The hotel is very clean and comfortable and an easy walk of about 10 short, not long, blocks to TImes Square. The staff was very nice and accommodating. The hotel provides a free breakfast with a few hot times each day, which is a deal for NYC. We felt totally safe at night, but we were always in by 11 p.m. or so. There are a few stores a few doors down from the hotel to get water, food, etc. There is a large Macy's and other businesses close by. The rooms in NYC hotels are small and this one was no exception. There were four of us and we were "on top of each other," but made it work. We were only there to sleep and shower and were out the rest of the time, so if your plan is to do the same thing, I think the room would work fine. The only negative is that the wifi did not work in the room, which didn't bother me, but was a bummer for my kids.

"Steve, the Bartender "

5
20/03/2016

Steve, the bartender was amazing! Thanks for a great time!!! Friday night happy hour was packed and he was so attentive and fast with drinks, Saturday night wasn't as busy but we still had an awesome time!!

"Great value for money, perfect location"

4
15/03/2016

I lived in NYC for several years and have also stayed at a few fancier hotels in the city. I know how difficult it is to find a hotel that is conveniently located, has all the basic amenities, is clean and modern, is affordable. I needed a room to share with 2 of my sisters. We booked a standard room with 2 double beds for 3 nights, and our stay exceeded our expectations. We have stayed at some more expensive hotels in the city that were truly disappointing, and at similarly priced ones that were not as good a value. The rooms are small, as most NY hotel rooms are, but they are clean, the beds and pillows are comfortable, linens are clean. The bathroom is small but clean and the shower is great. Breakfast was hot, and the variety exceeded expectations as well (I thought this was going to be a bread/bagels and some spreads + coffee kind of deal, but they served hot eggs and breakfast meats, an assortment of breads, oatmeal, fruit along with coffee/tea/milk/juice). The hotel is just around the block from Herald Square so convenient for walking around and taking the subway or bus. It is in close proximity to some wonderful restaurants (Keen's Steakhouse is a must) and great shopping, and just a few blocks from Bryant Park (where there is a Breads Bakery kiosk that serves the best babka in the city). If you have a lot of luggage, it may be a tight fit. We had 3 carry-on sized bags and 1 standard check-in sized bag among the 3 of us and it took some maneuvering to find a place for everything, but we managed. The room is probably more suited to 2 people than 3 or 4 (unless they are small children) but they did maximize the use of space. The location is noisy, but all of New York City is, and it didn't really bother me. In fact, I slept extremely well. The staff was wonderful - friendly and helpful. My one complaint is the "free internet" to which I never could connect. I didn't report the problem, opting to use my phone instead, but none of my sisters could connect either, and I felt somewhat cheated by the promise of free internet that didn't work. Overall, I was satisfied with my stay and would book a room here again. I would recommend this to anyone looking for a clean and affordable place to stay in the city. However, if an internet connection is a must, speak to the front desk beforehand just to make sure it really is working.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for choosing us during your stay. As a former New York resident, I know that you know a great location when you see one. It's great to hear that we exceeded expectations- especially when compared to more expensive hotels! Our wonderful staff works hard to provide our guests with everything they may need at an affordable price- from our well-appointed rooms, to our expanded breakfast. Free Wi-Fi is one of the amenities we are most proud of. I'm sorry you were experiencing issues, but please make sure to report the problem to us so that we can confirm for you that the connection is good as there may be an issue with the log on process. Our staff is extremely helpful in resolving these kinds of things if they're made aware. Hope to see you back with again next time! Mustafah Syed General Manager

"NYC vacation"

4
14/03/2016

We had a great stay! Rooms are small but very clean and you can't get a better location to do all of Manhattan! Free breakfast was good and a great way to start your day of sight seeing! Big thanks to Erica in the breakfast room for good food and her great efficiency getting people in and out!

"Good hotel, great location"

4
13/03/2016

Usual size room for New York. Clean etc. Very happy. Might have preferred a room on a higher floor for views, but not available. Room facing main street - enjoyed watching what was going on. Tea and coffee available at reception plus coffee in room, and ice on a couple of floors. No shower gel - surprising!

"Very nice service "

5
13/03/2016

Was a guest from March 9th to 12th. Enjoyed my visit. Stayed on the 17 th floor. The rooms were very clean although rather small. The best part of it was the food- very tasty. Special thanks to Erika for keeping the dining room orderly and neat. Hope to be back.

"Great deal in the heart of Manhattan"

5
12/03/2016

Small new hotel close to Herald Square and subway station in 34th street, between Penn Station and Grand Central, close to Broadway and Times Square but far enough to avoid the crowd and noise. Good restaurants in the neighborhood (like Le petit poulet) and many shops and services. Nice staff, clean and quiet rooms, the breakfast room is not large and the choice of meals is just fine. I will come back in my forthcoming visits to New York.

"Perfect location for Broadway & Madison Square Garden"

5
11/03/2016

This hotel is in a perfect location for shows on Broadway or Events at Madison Square Garden. We did both on our visit. The hotel in Herald Square is easy walking to Times Square, Macy's etc. We had a beautiful room on the 17th floor facing the street. I noticed on the fire safety map that there were 5 rooms on the floor. Two face the street and the other 3 long narrow smaller rooms are in the back of the hotel. It is in the garment district. The buildings are not wide. As I mentioned 2 rooms across. There windows went from floor to ceiling on an angle. Reminded me of the Luxor in Vegas. We had a king size bed which took up half of the room. It face the window, which was really awesome. The bathroom was comfortable in size given the size of the room. Everything in the room and bath area was new and updated. If you are looking for a spacious room, you may want to look elsewhere, but you may not find spacious in the city in this price range. It was the perfect size for our 3 day stay as we had lots to do and see and only slept in the room after our long, exciting, fun days. The bed was exceedingly comfortable. The breakfast area is in the level below the lobby. It was spacious with about 20 tables that could sit about 4 each. The selection was better than most places and the staff was very attentive, replenishing items all the way till the end of breakfast hours. There is a bar on the lobby level. We really enjoyed our stay and would most definitely return. I would request a front/street facing room because we enjoyed our view of the city.

"Small room. "

4
10/03/2016

Traveled with family and stayed in four different hotels and by all means the room here was the smallest. FD agent was good and the ladies at the breakfast area are the best. They were attentive and courteous hi-5 to them. Will consider other properties in the future due to parking ( which was expensive) and the size of room.

"Best hotel @36 street"

4
10/03/2016

Stay for more than a month, out class hotel, best breakfast service, friendly staff. Jay, Salman, Bebe and all other staff are very cooperative. Rate 9/10. Best location near to subway and Pen station.

"Location and more"

5
08/03/2016

A boutique-type hotel near everything in midtown Manhattan. Clean room, comfortable bed, good breakfast included, fitness center if you need it, polite and informative staff, at a great price. A real deal!

"Best value NYC accommodaton"

5
08/03/2016

Myself & my husband stayed at the BW Premier Herald Square for 4 nights & couldn't be happier with our experience. The front desk staff were always friendly & cheerful & would always happily answer questions/queries or directions. The location is brilliant, 2 mins to Empire State & Macey's and 10 mins (if that) to Times Square. With regards to rooms unless you have a palatial bedroom at home the rooms were reasonably sized & free Wifi was a bonus. We found breakfast nice & plentiful. My husband enjoyed the pastries! For the price we paid we were over the moon. I am a travel agent at home & know how expensive NYC hotels can be. This was brilliant value! If we return to NYC we will definitely be back!!

"Great Place To Stay"

5
07/03/2016

Stayed here this past weekend and the place was great. Got there at 11am and was able to get into my room even though check in time was 3pm. Room was nice and clean. Met a friend there who frequents NYC and he said the room was pretty big compared to places he has stayed. The free breakfast was a great added bonus.

"SPOT ON"

4
05/03/2016

Very practical with excellent staff. Clean and tidy and in an ideal location for sight seeing. Breakfast is simple but enough choice. No need to push in British plenty for everyone Highly recommended.

"Good location"

3
04/03/2016

Small room,but hey it's NYC. Good location close to 34th street and 42nd street. Staff was friendly. The breakfast was above average. Halls are a little dark but it's all about location. Ice machine was not on every floor. No built in closet, more of a wardrobe in the corner. Double bed room very little extra spacing.

"Nice hotel, great location"

4
02/03/2016

Clean and nice hotel. Room was quite small but beds were very nice. View from the window was nice (to the street and NY city). Free coffee and tea available. Breakfast wasn't so versatile but quite ok. The location was very good, metro stop near to the hotel, also some sightseeing places. Service in the lobby was good.

"Great location and value of money."

5
29/02/2016

The hotel is in a great location near Times Square, Macys and other shopping streets but yet it's quiet at night. Hotelstaff were superfriendly and helpful. The room itself were up to date, modern with all facilities. Bathroom with a good sized shower. All clean and no remarks. Breakfast was suprisingly ok for being in a smaller hotell in the US. Bagels, toast, croissants, yoghurt, cereals, pancakes etc. Coffee tasted good aswell! Only remark here is that there wasn't a single vegetable, could be great with just some tomatoes and cucumber. What you get is what you see with this hotel and I would recommend it to couples and friends traveling.

"Valentine weekend"

5
27/02/2016

Happened to stay at Valentine weekend,One of the cleanest hotel that i have ever stayed from lobby,rooms,bathrooms spotless and great customer service.Smooth check in and rooms were immaculate clean the only down size the rooms are small but who cares its NYC.And they have free hot breakfast,free wifi and free luggage storage.If i ever travel back to NYC this hotel will be my choice.My sincere thanks to Ryan and Bebe they genuinely cares about the guest.

"Excellent ??"

5
27/02/2016

Great hotel, in a great location! Very clean, fab breakfast and lovely staff, especially Salman from reception and Dave from housekeeping awesome guys. Rooms are small but very fresh and clean. Overall a very comfortable stay. Highly recommended.

"really can't complain at the price"

4
26/02/2016

Everything you could want for a short stay in New York. Great location, really friendly staff and modern rooms with funky NY pictures, comfy bed with good linens and a decent shower. Breakfast included and was really good, nice gym and a bar. Yes the room is small (King) and would be a bit squashed for 2, but I was here alone. My safe didn't work but it was replaced within 10 mins. Downsides: the lift is noisy making clunking noises and beeping at each floor. As this is a tiny hotel the rooms are all around it. Vending machines not working. When I returned to my room at 4.30 the maid still had not been.

"Always an excellent hotel to stay at in Midtown NYC"

5
26/02/2016

The Best Western Premier is the only hotel that I stay at while traveling to NYC on business or for pleasure. The hotel is newer, well maintained, offers a decent breakfast in the morning, and has an excellent staff that provides great service. Jay, the Front Desk Manager, is fantastic and pays attention to detail! Erica provides excellent service during morning breakfasts.

"Great Location & Excellent Service!"

5
25/02/2016

A very kind staff, which will make an effort to provide an excellent service. Great location, near a central subway station. Not a fancy breakfast but surprising. Free coffee & Tea in Lobby. The room (we took the double bed) is too small, but this is the only minus that I've found. It was my second time in this hotel and probably I'll be back for third time.

"Excellent hotel!"

5
23/02/2016

The hotel has convenient location. Staff is very professional and helpful. Quality of good breakfast was good. Lobby and rooms and clean and convenient. Overall, very good value for the money. Highly recommended.

""Cute & Convenient""

4
22/02/2016

Great location. Walk within minutes to everything, Time Square, MSG, Penn Station, Bus Depot. Nice Burger joint at the corner 6th and W 36th. Rooms are small, cozy and clean. Great for just a couple of days. small entryway but its a hidden jewel!!! Great staff, very helpful. Only negative comment is I'm not a morning person but the guest door next to mine kept slamming shut all morning.

"Brilliant stay in New York"

5
22/02/2016

I completely agree with the many previous complimentary reviews about this hotel. Fantastic location - walkable to many key NY sights, plenty of places to eat within a couple of blocks. The Keg just across the road offers great food a lively atmosphere especially for sports lovers - plenty of screens with up to date basketball, football, soccer etc. Whilst a small hotel, the staff made our stay very comfortable - public areas and rooms kept very clean, good selection at breakfast with the lovely Erica and her team as well as very helpful and pleasant staff on front desk. I would definitely stay here again. The only downside is the plastic plates and cutlery at breakfast - not very environmentally friendly.

"10 days in New York"

5
19/02/2016

What else to expect if you get a room in boutique hotel in the heart of Manhattan? Except of very small room and poor selection of products during breakfast (if you live there for 10 nights) the location is perfect! That's the best added value. Big plus for an ice machine located on the 13th floor, friendly staff, bar with a small terrace and Empire State view.

"Small, clean, modern with helpful staff"

5
18/02/2016

Hotel was a great value. The price was affordable and good compared to similar grade hotels in the area. It offered additional value by including breakfast and wifi internet in the room price. The room was small but clean and modern. The floor-to-ceiling window was a nice feature for me since I liked to look out and absorb the city ambiance. The staff were all helpful. The front check-in staff found us a room that fulfilled our preferences and also provided suggestions for local businesses. The staff in the breakfast cafeteria went out of their way to satisfy us including juggling some items in the breakfast line-up to be available during our stay. Would definitely recommend for travelers looking for a clean, modest room that are there to see the sights.

"Our Westminster Stay in New York"

4
18/02/2016

We enjoyed our stay very clean and great staff the rate was very good for the location close to good restaurants and lots of sights to see within walking distance. The breakfast was a okay and every morning the staff were helpful and fun to converse with. When we asked for help with directions or whatever we always received as much help as possible

"New York Travels"

5
15/02/2016

We have stayed at many hotels in New York and this one, while still small, was larger than most. One room and one bed is all you are going to get in New York and you dont spend much time in the room to begin with so its not as big of a deal as you may think - the bathroom was really nice and they cleaned everyday. If you get a handicap bathroom make sure you request extra towls as the curved shower curtain bar allows for a lot of the water that splashes on the curtain to fall outside the shower draining area. And the second dowfall would be that if you are not comfortable to go #2 infront of whoever you are staying with, there are no exhaust fans in the bathrooms.

"Leisure"

5
14/02/2016

I was very pleased to find a Best Western hotel near where my son and daughter-in-law ahve an apartment on Manhattan in New York Xity. I stayed in a well located smallish, but very nicely furnished room like many in European cities, in one of the most expensive of US cities for lodging. It was a "highjudge for the money" experience.

"Great service, great loction"

4
13/02/2016

Great location, awesome team of very helpful people. Especially Erica at breakfast - loves her job and even shares her recipes. Would only change one thing, softer toilet paper. Will stay there again.

"great location great people"

5
13/02/2016

if you are looking for a place to stay close to time square, MSG and numerous other sites this is the place to stay. 6 blocks from time square 4 blocks to MSG and the empire state building and all the the shows on broadway. great people great service very clean and well priced.

"Great plcae to stay!!"

4
12/02/2016

This hotel was really very good. The staff were are very helpful and informative. The rooms were very comfortable and clean. We were here for a hockey game and touring New York. If you are coming as a group and you go to the Keg Room across the street, they will not do separate cheques. Too bad because the food and service was really good otherwise. We all had a lot of fun and everyone enjoyed to hotel. The breakfast was better than usual. It was included with our stay. The location of the hotel was great. 10 mins from Time Square etc, etc, etc. Lots to do and see. Cabs were plentiful and speedy.

"Great girls only weekend!!!"

5
09/02/2016

My friend and myself spent 3-nights at the Best Western Premier Herald Square this month. From start to finish, the hotel was great. We requested a room in a quiet floor which was honored. Room was tastefully done and bathroom updated. Provided breakfast was delicious and hotel staff eager to please. Hotel staff members BeBe and Ryan helped us with taxis, area highlights, directions, etc. We will certainly return to the Big Apple and stay there.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Sounds like you had a great trip in the city, thanks for making us part of it! I'm happy to hear that you enjoyed your quiet and updated room as well as our awesome hot breakfast. I'll be sure to share your remarks with BeBe and Ryan. They, and all of our staff, loves to go above and beyond to ensure our guests enjoy their stay and to keep people coming back time and time again. Mustafah Syed General Manager

"Excellent Base"

5
09/02/2016

Really enjoyed our week at this hotel. Check in was efficient and the lady on reception was extremely helpful when we need to change one of the rooms booked to a room with two beds as opposed to one bed.! Rooms are quite small, but I've stayed in smaller in Amsterdam and really it is just a place to sleep so no complaints there. Everything was very clean and we had a great view of the Empire State Building. The bathroom was also small but adequate for our needs and the toiletries were replaced every day. The shower was nice and large and falrly powerful - I have no complaints there. The tea/coffee items in rooms were also stocked up every day. The general appearance of hotel was clean and the restaurant for breakfast was kept very clean - I'm not sure of the environmental damage this hotel does with its plastic plates/utensils but that's their issue. The orange juice was probably one of the nicest I've had in hotels where OJ is included as it is usually just hideously sweet concentrated rubbish, but this was great. My only issues with this hotel were : Maintenance man - we had a problem with the safe and were told when we reported it at 7.50pm that someone would be up in "5 minutes" luckily we did not hold our breath as he turned up at 11.10pm when we were in bed - when we didn't answer he phoned the room and we told him to come back the following day. We rang at 7.30am the next morning and someone was there within 5 minutes so why this was not done the night before I cannot understand and I did not appreciate being called at 11.10pm - not exceptionally late but when you are on a time difference of 5 hours behind Ireland - it made a difference!! My other issue was the lifts! On the second morning one was not working and it was a long wait to get a lift that was not full. On my last day - we had to wait 20 minutes because again only one was working and the other was full of the maid's trolleys so we could not get in - if it wasn't for the fact I was on 16th floor with suitcases I would have walked down. I can appreciate the maid need their trolleys on each floor, but they should really put one trolley in at a time so guests can still get in - two trolleys when 1 lift is already out of service is ridiculous. I would however have no problems recommending this hotel and would definitely stay again. It's well located and has no bed bugs - which can be a worry in NY at even the best hotels!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for staying with us during your time in New York City. I'm happy to hear that you experienced great service during your stay, enjoyed your room and view, the coffee/tea service and breakfast. I especially like that you enjoyed our orange juice. I know what ‘juice' you speak of and we would never want to serve that to our guests! On to your issues with the safe and the elevators. I do apologize that we were not expedite in fixing your issue when you first called us, and that we did not appropriately quote the time it would take for us to get to your room. 11 PM is late and we should have given you better notice when we were running behind. I also apologize for the issue with the elevator. Having an elevator down on a busy check in/check out time is never convenient for anyone. I appreciate your feedback on the housekeeping carts. I will discuss both of these matters with our employees so that we can do better next time. But I'm very happy to hear that overall you had a fantastic stay that earned us 5 out of 5! Mustafah Syed General Manager

"Great service !!!!!"

5
08/02/2016

Great location , great services! Close to everything !! Staff very courteous and very helpful! Will definitely use them again for future Christmas trips,, we travel to ny a lot especially for Christmas and this was very convenient to time square !

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for sharing your Christmas with us! Our proximity to Time Square and other destinations is great any time of year- but especially during the festivities of the holidays. We work hard to provide great service and be helpful to our guests. I'm so happy to hear that our hard work and location has secured us as your go to hotel for upcoming vacations. We look forward to seeing you again. Mustafah Syed General Manager

"My best experience"

5
07/02/2016

It was nice, helping staff, rooms were clean,breakfast was very nice and most importantly the location was too good. My experience at Best western was fantastic and I will definitely recommend to my friends and family and when I go back to New York every time I will definitely book Best western. Thank you Best western and keep the good work. Thank you, Rahman

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for providing your feedback with us. It is always nice to hear from guests who had such a great experience with us- from our helpful staff, to our clean rooms, our hot breakfast to our unbeatable location. I'm glad you enjoyed all aspects of your stay. We definitely look forward to serving you and your friends and family in the future. Mustafah Syed General Manager

"Great affordable and central stay in NYC"

4
07/02/2016

Stayed here for a weekend and found it to be a very well located and affordable base for a weekend in NYC. The rooms are newly decorated, clean and well equipped with tea & coffee facilities, iPod charger alarm clock, bathroom toiletries and prettily displayed towels, was very impressed. Excellent and kind reception team. Downside would be the thin walls which made sleeping through jet lag a challenge - easily sorted with some earplugs!

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Thank you for spending your weekend with us. I'm glad you uncovered our little secret- that it is possible to get great location and newly renovated facilities in the heart of the city all at an affordable price! We work hard to address all our guests' needs with such amenities as the IPod charger alarm clock and the coffee and tea facilities (after all, a city that doesn't sleep must run on caffeine). I am sorry that your room wasn't as quiet as you needed it to be, however. I hope you got the rest you needed during your stay and am confident that your next stay with us will be just as phenomenal. Mustafah Syed General Manager

"My Stat at Best Western Premier Herald Square"

4
07/02/2016

As someone who does not sleep well, I was concerned the noise of the city would keep me up all night. The room they provided was one of the quietest I have ever experienced staying in a big city like NYC. I needed a quiet room, a comfortable bed, a clean/working bathroom, no crazies in the next room, a working TV, and a convenient location to attend several meetings. This hotel provided it all at a very affordable price.

"Amazing experience!"

4
06/02/2016

/I stayed at Best Western for a month almost and I had an amazing experience friendly staff and good service, start from reception ( Mr. Jay, Salman & Bebe ) to the cafeteria staff Erica and others all were too good very friendly even the breakfast was also delicious and good and ill give 8.5/10 the hotel on their services.

"Big City Hotel with Friendly Midwestern Attitude"

5
05/02/2016

Stayed 1/29/2016. My niece and I were in town for a short theater (Hamilton!) stay. I had booked this hotel on the Southwest site when I booked the flights. My requirements are: Safety, Cleanliness, Location, Economy, and 2 bed option. Free breakfast and wifi are nice, but not essential. Best Western Herald Square scored 5 stars on all my criteria, even the "nice but not essential". GM Mustafa and Houseman Ryan were extremely helpful and made us feel at home as soon as we arrived. Room was updated, very clean and comfortable with modern roomy bathroom and wonderful shower. A great find......we will be back!

"Great affordable, clean Hotel."

5
03/02/2016

Check in was a breeze, Bebe assisted me with my check in and offered me discounted parking on the same block. My room was very clean, bed was extremely comfortable, and the bathroom was a good size for our stay. Temperature in the room was perfect. Not much of a view but we only used it to sleep. Breakfast was fresh, hot and the dining room was clean and the staff was very friendly. I strongly recoommend this Hotel. Great find.

"Practical, Super Clean, Easy"

5
01/02/2016

I visited this hotel with friends and family. Great place to stay for a few days in the city. In the heart of NY, near the subway, stores, etc... Staff is super friendly, housekeeping team does a great job in the rooms! Definitively will be back.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
I always make sure that our guests know, that if you only have a few days in the city- stay where the sites are! No need wasting time traveling to the best parts of New York when you are with us, as you are already there! Our staff does work very hard for our guests- from check in to housekeeping. We look forward to seeing you next time you are in town. Mustafah Syed General Manager

"Great location, smart rooms"

5
01/02/2016

We were delayed due to the snowstorm but it was no problem for the hotel to change our dates. Location near to subways, Empire State, Times Square, and a short walk to Central Park. Area between 5th and 6th felt safe and nice restaurants and bars are nearby. Breakfast was fine with 3 hot items, cereal, toast, bagels, pastries, yogurts, tea, coffee and juices. Staff were very helpful. Bed was a bit small but I booked a room with 2 doubles so no.problem for us. Good wifi. Good shower in a clean bathroom. Would return.

Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
That storm was something else! It made the city so beautiful- but was a nightmare if you were coming into our going out of town. I'm glad you were able to change your dates so you could still make your visit. Our location really is unbeatable. I love the view of the Empire State Building from our hotel and the neighborhood restaurants and all so good. When so many hotels don't offer things such as Complimentary Hot breakfast, free Wi-Fi, free luggage storage and early check in, I'm always proud that we can do so for our guests, and with a warm and helpful staff, comfortable rooms, and good showers as well. Mustafah Syed General Manager

"Great Hotel"

5
28/01/2016

Our stay here was wonderful. Close to so much in New York to see, close to subway. Walking distance to time square theaters, Rock center 2 blocks Empire State Building. Will stay here next time in New York.

"My best choice in town"

5
28/01/2016

This hotel is my 1st choice when the price is not too high. Located in midtown, close to the famous 5th Av, you can easily walk to central park, Times Square or to downtown to Chelsea Market. The rooms are big enough, big bathroom. The hotel is not too noisy and the staff very friendly.

"GREAT VALUE"

5
27/01/2016

This hotel is an astounding value in mid-town Manhattan. The room was very clean, and the bathroom recently redone, very nicely. The location was extremely convenient, many restaurants close by, walkable distance to theaters and several subway lines. Also, the free breakfast was good.

"Best Hotel + Excellent Location = Best Western Premier!"

5
24/01/2016

Well, aside from the snow storm that hit New York City, we had made reservations way in advance (as you should when you want to enjoy a weekend in Manhattan) and we were not disappointed with the service received at Best Western! You get a nice breakfast and the staff is very friendly and helpful. This is our second time staying at this hotel and we're looking forward to staying there again!

"5 star location & staff"

5
20/01/2016

Had the pleasure of staying here. Get hot breakfast buffet, free WiFi and location couldn't be better. Room was a little small, but not by Motown Manhattan standards. Price could not be beat for everything included. The staff was top rate. Jay, Front office manager, must have a room in the back. Always there and took care of everything, even when I was sick. I highly recommend. Housekeeping staff very good and friendly. Even brought me water when sick. Close to subway and attractions. Nice happy hour .

"Great clean place close to everything"

5
19/01/2016

This hotel is close to everything, including the subway. It is very quiet. I found it to be very clean and the decor very nice in my room. The employees were extremely friendly and offered assistance with the subway routes,restaurants and weather reports!! Particularly Jay and Bebe. I would have been lost without them! The next time I am in NYC this will be the place that I stay.

"Great Hotel"

4
18/01/2016

Excellent location for business or leisure, close to everything. The staff is super friendly and helpful, especially Jay, Bebe at the front desk and Ryan. Very clean hotel, smaller rooms but very comfortable.

"Great location and good value"

4
18/01/2016

This hotel allowed us to be in the heart of the city so we did not pay for taxis/ubers very often. The price was very comparable to the other hotels we cheched out and the room was plenty big for the 2 of us.

"Great Location in Manhattan!"

5
17/01/2016

Chose this hotel for the price and location. Was not disappointed! Our room was small but we still had plenty of space for us & our luggage. Extremely clean and a very comfortable bed! Fantastic view of the Empire State Building from our 14th floor room! Walking distance to a lot of things we wanted to see. Staff so friendly & helpful. Breakfast was good with cold & hot options that changed daily. Would definitely stay here again.

"My friends first ever trip to NY"

5
16/01/2016

Friendly staff, no fridge in room for my meds but with in 10 minutes we had fridge, room clean comfortable what you need Recommend, very close to macys empire state building and times square, Breakfast basic, but nice, get your own taxi as they use firm which is bit more expensive,

"Best customer service and friendly atmosphere."

5
15/01/2016

Had visited NY city over thanksgiving with family. Stayed at this place as its location is pwrfect for downtown visiting and shoping. We had all of that but was amazed by the customer service by the staff. It was a friendly atmosphere what ever time we spent in that hotel and very quick response on any request. Would definately recommend for NY downtown travelers.

"Amazing hospitality and great service"

5
15/01/2016

I happened to stay at this place again after my previous good experience. This place did not disappointment at all. In fact, some of the staff even remember me and showed great care and took care of my extra requests. The front desk is always available and very swift in response. I like the ambiance of this place and the location and very in the moment experience of NEW YORK CITY. I would definitely recommend this place to anyone who needs top class service with affordable price. Also, who wants to experience the luxury of to being in midst of NY downtown and other attractions.

"Tiny Paradise"

5
13/01/2016

Lovely Hotel, Perfect location between 5th 6th Ave on 36th Street. Our room was very Tiny, however still very lovely. My room had a view of the ESB. Breakfast very good, loads to choose from. The hotel does have free Tea & Coffee in the Reception area for you. Even though you do have Tea & Coffee in your room, its nice to walk into Reception and its there for you. Do recommend this Hotel. I found check inn was very quick and efficient. Also check out was the same. Lovely little Paradise.

"Great locale & Service"

4
11/01/2016

This place is well situated and rooms are comfy and include a free breakfast, service at front desk is great.... Parking nearby is convenient and in a great neighborhood and is at the top of the Best Western chain star category, nice perks if you are a rewards member....

"In the heart of NYC"

5
11/01/2016

The hotel is within walking distance of Times Square and the Theater district. Also, right around the corner from great shopping, with Macy's and JC Penney. Last, there is a great pub across the street called the Keg Room, that was a great place to watch the various football games, including the patriots. We had a selection of appetizers and shared a dessert, which was good and we were not rushed.

"Great Price, Amazing location, and awesome service!"

5
09/01/2016

The Price is great, it is completely worth the money because it is in a very good location. It is a short walk away from Times Square, Macy's, and many wonderful restaurants. The people at the front desk were very nice and helpful as well!

"If you are tall or a large person beds too small! "

3
06/01/2016

To be honest we were disappointed with this hotel - mainly due to room size and the bed sizes! Not many people have mentioned the bed size but it was a big no from us. However lets get the positives out of the way first! Location - couldn't fault it - From JFK we got the Air train and then LIRR from Jamaica to Penn St then it was an easy 10 min walk to the hotel. Easy enough to do with luggage on way back too and LIRR takes 20 mins - $25 each return which included the air train ticket. Trains leave every 10 mins from Penn. Checkin - easy enough though they won't recognise your status if you book through an agent ( I got Diamond as I'm a platinum with IHG- they do a like for like). So no room upgrade etc. Check out is 11am but got it extended to 1.30pm. Rooms- we were facing out the back - quiet but no view. The first thing you notice is they are very small - understand this is a Manhattan thing but there was 3 of us and we felt cramped. The room was nice though and clean but hardly any storage space for us all. The main problem for us though was the beds (and this is the most important feature of a hotel room!) we had 2 very small doubles and I mean small- I am 5 ft 5 and my feet dangled over the end - you can imagine poor hubby at 6ft 2 had cold feet during our stay! We are all average or small build - if you are a bigger person this is not the hotel for you! The bedding was annoying - a sheet and very thin duvet - kept having to get up in night and sort it all. Pillows felt cheap and I woke every morning with a pain in my neck. Breakfast- it's ok - cheap and cheerful but set us up for the day. Cereals, pastries, 3 hot items, yogurts and fruit. Also coffee station in lobby and a small coffee maker in the room. Small bar out back with small outdoor space at back and front. 3 min walk to Macy's, the subway at Herald Sq. Very central. A couple of small cafes to the left and right of hotel for food. Can also recommend Diana's Nail and massage bar - just turn left out of hotel and she is up on west 39th st. $25 for a mani and a pedi and $10 for 20min back massage. No need to book. This was our second trip to NYC - was last there in Nov 2014 - that time we stayed at Springhill Suites by Marriot - was just on next street -37th. It was similar but far more spacious rooms and 2 kingsize beds perhaps slightly more expensive but if we were to return or recommend to friends we would recommend the Springhill Suites over this one. Don't normally stay at Best Westerns - not sure I would hurry back. It was ok but just not brilliant I'm afraid. I just can't believe no one really warned us of the very small beds on here!

"Great hotel location for ringing in the new year!"

4
06/01/2016

Thanks to Erica and Debbie at breakfast! Such nice people! Went overboard at breakfast to make sure we were happy. Great location. Rooms were very small but nice, but we didn't care because we were not in the room much. Stayed on the 2nd floor because we wanted to walk the stairs during this busy time in NYC. Great visit!

"nice place, ask if they fixed the elevator noise before staying"

4
05/01/2016

My husband hates cities, but for our 25th wedding anniversary, he let me drag him to see a show and the sights. The location was near the bus, show and Times square (but not TOO close for comfort :) . breakfast was AWESOME!! Room was clean but TINY. I guess that's NYC at BW, though. King sized bed seemed short to me. My biggest gripe was the BANG BANG noise constantly. It had to be elevator related. It was quiet between 1 am and 3 am. but I like more than 2 hours of sleep!! So, if you plan to get any sleep during stay, ask if the elevator has been fixed yet. Front desk seemed to aware of the noise when I asked. "oh that. We called the repairman"... isn't sleep what you're selling here? I used my rewards points so I won't complain too much about the high rates - it was a holiday weekend after all...

"Best Western ...deserves the word BEST!"

5
04/01/2016

Everything was great about this stay, with the exception of the room size, which is small but really standard for NYC. The staff was friendly, helpful, and accommodating. The hotel is centrally located, a short walk to all the places we wanted to be/see. The breakfast was fresh and plentiful and left out long after the posted times, much to our delight! A terrific stay at a terrific price! Will be staying here again!

"Great stay "

5
04/01/2016

Stayed here for 7 nights . Great location ,rooms very clean ,nice breakfast and staff very friendly. Glad we chose to stay away from times square ,this hotel was perfect for us . Thank you best western.

"Perfect location"

5
04/01/2016

Cosy hotel close to Empire State Building and Times Square, everything else is in walking distance (if you're not lazy). Extremely friendly staff, good breakfast and nice room. I wouldn't hesitate a second to go back here for my next trip to NY.

"Great Hotel"

5
03/01/2016

Great Midtown Manhattan location, excellent Front Desk Staff, Comfortable Rooms with a Great View of the Empire State Building from my window.....The bar was awesome too! If you love shopping you are within two blocks if the BEST shopping in Midtown. "Macys on 34th" is just around he corner.

"Our New York trip"

5
03/01/2016

First time we stayed inside New York city, this was the perfect location, center of all the things that interest us. Staff always maintained professional and polite demeanor. Already started planning our next visit, looking forward to staying at the Best Western in Herald Square again…

"Family of four, enjoyed our stay"

4
03/01/2016

Our family of four spent our one night in the city at this hotel. We were a little cramped, but well worth it for the price! Located close to Penn station with a friendly staff. Would definitely stay here again,free breakfast too. The room and bathroom were updated, but small, would be difficult if we all had more than an overnight bag each. Perfect location, we walked to Times Square and Rockefeller Center. We were able to check in an hour early and they offered to stow our bags at check out. Hot free breakfast we did take advantage of, work out room that we did not take advantage of.

"Great location"

5
01/01/2016

Rooms nicely updated. Breakfast was great. Walked everywhere. 10 min walk to Penn Station. Few blocks from Time Square, Rockefeller Center, Empire State Building. Lots of restaurants close by. Nice staff

"Great value in NYC midtown"

5
01/01/2016

The staff and location of this hotel are excellent. Great breakfast that will keep you going well beyond lunch. The wifi was probably the best I have experience at a hotel. Nice small amenities such as continuous coffee, tea and water in the lobby and computer set up to help you print your boarding passes. Only one negative -- rooms are small, but hey, this is NYC and you don't stay in your room very much in the city that doesn't sleep.

"Great hotel in a great location"

5
31/12/2015

My wife and I and two teenagers spent four nights here from Boxing Day to the 30th Dec. The location is brilliant within walking distance of everything. The staff are superb, helpful and friendly. The rooms are not massive, but are adequate and cleaned everyday. Free coffee in lobby 24/7. Lovely breakfast, with different hot options every morning, does get busy after 8am. Would definitely stay here again, the perfect hotel for a short stay in Manhattan.

"Good location - Nice Place to stay"

4
30/12/2015

We stayed here for the Thanksgiving Parade. The Hotel is only a few buildings down from 6th Ave where the Parade passes. The Hotel is walking distance to the Empire State Building and Macy's and has easy access to public transport. There are a number of dining options around the Hotel. The rooms were modern and clean - but as expected in New York - a little small. But that was only a problem as we were travelling in a group of 4, otherwise the rooms are fine. Breakfast was standard. The hotel has a cute bar on the ground floor. Staff were welcoming and helpful.

"Great location! Great staff!"

4
28/12/2015

This hotel is in a great location, we walked everywhere...easy and close access to subway. The hotel is nice and comfortable. The room was small but nicely renovated. We had a comfortable stay and the hotel staff was top notch! Reasonably priced.

"Great Nyc hotel"

5
28/12/2015

Girlfriend and I stayed on a Saturday night. The hotel staff was excellent. Very informative friendly and a pleasure to deal with. Bebe was the woman who made our trip very special for us! Great location clean and an overall great experience

"Great Location, clean, friendly, just what you need"

5
28/12/2015

I recently stayed here for a Sunday night. I seek out Best Westerns for their independent owned stamp and quality and consistency. The Front Desk staff was excellent we were greeted way early,10am. Our bags were checked for storage. Everyone was very helpful and made the check in process smooth. Our room 1 queen beds, and we wanted a higher floor and they did accommodate us and everything was cleaned well. Even the remote!! was cleaned and bagged. The very small greeting/lobby area of the hotel served it's purpose and had the BW Fresh coffee. The location is also excellent with easy access to a variety of places and transportation. Two elevators but they lve fast and there were minimal wait times. The baggage fellow was GREAT as was the young lad at the front desk. There is little privacy if you want to speak to the concierge. The ease of getting around and walking distance to most areas 30ROCK, theatres, restaurants, MSG, Penn Station, Bryant Park, A short R Train ride to 9/11. Luggage storage before check and in after check out is all NO problem for the staff extending your hours of NYC visitation without worries, Free breakfast was crowded (no seating) and the choices were limited during the busy time we were there. We should have gotten up earlier perhaps! But we managed a meal.

"Christmas Dream vacation"

5
28/12/2015

Wonderful place to stay to get all over Manhattan. Close to Macy's and easy walk to all other sites to see. We enjoyed the hotel tremendously. The staff was pleasant, approachable, and able to help us get around to the places we wanted to go. This hotel is close to the subway to make it easy to travel to anywhere you want to go in the city. The location makes it a great place to base you stay to go through out the city of New York. Use this as a place to come back to to relax after a day of shopping or sight seeing. You are greeted by smiling faces and asked if you need anything. The breakfast to start each day is excellent. You get plenty to eat to then go off and start your day in the city. In your room, the internet access was superb. I could check in with my email from home and keep up with what is going on. Also, the TV in the room having DirecTV was awesome. Made me feel like I was at home, since I have that at my house. All in all this was a great weekend for my mother and I to celebrate the holiday season in NYC and spend time together just the two of us.

"Excellent Service"

5
27/12/2015

I recently stayed here for a Sunday night. I work at another Best Western Premier and had high expectations for the hotel. The Front Desk staff was excellent, and Sahmon greeted us immediately. He was very helpful and made the check in process smooth. Our room had 2 double beds, and everything was cleaned perfectly. Even the large window was spotless. The ambiance of the hotel, along with the design make the most of the space. The location is also excellent with easy access to a variety of places and transportation. One suggestion would be to make sure housekeeping resets the clocks after check outs. We didn't realize our iHome had an early alarm set by the last guest, which wasn't the nicest surprise to wake up to. Especially notable was our experience with Bebe at the Front Desk on our last day. She was kind enough to give us a late check out, store all of our luggage while we had lunch, and really helped to make our stay excellent. Her customer service was top notch.

"Good Service! Short space "

4
27/12/2015

Overall good hotel! Great location for shopping in 5th avenue and Times Square. 2 min walk from the Empire State Building! Also good breakfast the two ladies were very kind. The down part is that the rooms are too small for a big party (4 people). If you are in a smaller party I will definitely recommend this hotel for you as your best option. Thanks to the staff!!

"Week before Christmas in NYC"

5
26/12/2015

Perfect location. 17 story Hotel with hardly any wait for the elevators. Very Clean. We stayed in room 1704 which faced the back toward the Empire State Building. The windows in the back are small, the windows toward the front are much larger and would make the room feel larger. We would stay here again. The staff was super friendly and helpful. They will watch your luggage on your last day so you can check out and see the city. Hot Coffee and Tea was available 24/7 for free. Free WiFi with strong reception.

"Wonderful location."

5
25/12/2015

This is a great hotel in a wonderful location--between Times Square and Herald Square, close to all major shopping. The only problem is that the rooms are very small. The staff is extremely helpful and friendly. The breakfast is okay (powdered eggs), but enough variety for everyone to get something they like. We walked or took the subway almost everywhere from here. Very easy to get around.

"Great base to use in exploring the city. OK views"

4
24/12/2015

I spent 4 nights here while visiting the city with my wife. We had a fantastic time exploring New York. This hotel is located right off of Hearld Square, right by a subway stop, and near the Empire State Building. We were in one of the rooms on the top floors. Loved the view. The windows slant up in our room and offered a great skyline view for us. The street is a little interesting and not the best, and breakfast is ok. Overall a great hotel. Loved it and will be back for another trip sometime!!!

"Amazing hotel"

5
21/12/2015

This hotel is really well located, close to 6th avenue, a lot of subway stations nearby, breakfast is good, rooms are small but clean and comfortable, staff is friendly and helpful. Will definitely stay there again.

"Great Staff"

5
20/12/2015

While we were in NY, the staff was more than accommodating while we were there. Our first day in the city it rained all day - That did not keep us from going out, but we were soaked when we returned to the hotel. The staff at the front desk offered to take our clothes for us and dry them, which was completely unexpected. Every question we asked, they pleasantly answered. We will definitely be staying here again when we return.

"Another great stay at BW Premier"

5
19/12/2015

Second stay, had an excellent experience in July. Without another thought just made reservations. Some bumps on first day but after speaking to Jay everything was resolved and enjoyed our stay as the first. Breakfast is a bit crowded in the lounge, offerings are better than the usual. I am a light sleeper and find ear plugs help the city noise. Staff is friendly and professional, housekeeping to management. Clean and updated decor. Best location for everything.

"GREAT LOCATION"

4
19/12/2015

great location for shops,shows and times sq and availability to grand central station for transport to jfk. airport many thanks to all staff including those at breakfast but a big thanks andre on reception he was a great help

"Poor Review"

2
19/12/2015

Assigned room had not been cleaned up from previous guests. TV did not work, Powdered eggs were terrible. Water pressure on the 17th floor was a strong drip. There was no Gideon Bible present in the room

"Friendly staff, great location, fair price"

5
17/12/2015

The reception staff was friendly and helpful. The room was tidy. Everything was in working order. Breakfast was included. But best of all the location was perfect for a short trip to NYC with my friends.

"Almost perfect...if it weren't for the dreaded ice machine!"

4
15/12/2015

The location is definitely the best part of this hotel. Only a block from the big Macy's, and fairly close to Times Square, Broadway theaters, Penn Station - and all the shopping in mid-town Manhattan. The hotel itself is fairly new - and it shows. Everything is clean and well-appointed. Beware that it's SMALL - very small. One room for a family is really stretching things. The free breakfast was busy. The room is in the basement below the lobby and it is SMALL. But, that's like everything in Manhattan. The staff were wonderful. I was able to check in really early (7am) because I had a red-eye flight. I'd say that was luck more than anything, but they were going to try hard to get me a room as early as possible, regardless. I got a room on the quiet side facing a brick wall. I wasn't so fussed about the view. I was more fussed with the fact that my door was right beside an ice machine. (3rd floor in case your curious). I was going to change rooms, but figured I might get a room by the elevator or on the street side. Each floor only has a few rooms with 2 double beds, so the choice isn't plentiful. And herein lies the problem with this place. Even with advance knowledge of a room preference, I'd say your chances are still probably 65% that you'll get noise - and lots of it. The noise is usually a deterrent for me since I am a light sleeper, but in this place it didn't matter. I was so exhausted every night I slept through the freight train known as the ice machine for 3 nights in a row... WiFi was good, but I am guessing that's because I was on a low floor next to the lobby. I'd stay here again in a heartbeat for the location alone. I'm not sure what I'd do if I came with my kids because of the tiny, tiny size. Probably have to get 2 rooms!

"Anniversary trip to NYC"

4
15/12/2015

Hotel clean and reception staff very nice. Room tiny for price. Had e mailed ahead to say was our 25th anniversary and thought they might have maybe noted this somewhere. Hotel very clean and breakfast ok. Room very small where breakfast was served but staff very efficient. I probably wouldn't stay here again due to the size of bedrooms. I'm glad I didn't spend much time in it. 6th visit to New York 7th already booked for next year.

"Good little hotel in good location"

4
15/12/2015

This hotel was perfect for a short shopping trip to New York. Great location, clean rooms and ample breakfast to set you up in the morning. Helpful staff and the free coffee and water in the foyer went down a treat. Nice little bar out the back as well for a night cap after a hard day's sightseeing and shopping. Would definitely recommend and would visit again.

"Strongly recommended"

4
14/12/2015

If you need not expensive hotel in a perfect location, you have to choose this one. On the top rooms have a perfect view. The only disadvantage is a small restaurant. If you want to eat breakfast thre, sometimes you have to wait 10-15 minutes

"Nice and centrally located"

4
14/12/2015

This hotel worked for your short stay in NYC. The hotel is clean and the staff is very friendly. The room are nice, beds could have been a little more comfortable for our tastes....they seemed a bit on the firm side. Our 2 adult children joined us for the last 3 nights and we were cramped to say the least, but that is not the Hotels' fault. Most rooms in NYC are very small.

"very average"

3
12/12/2015

good breakfast, room not clean enough. only 2 elevators which makes a diificult start of the day. staff is very good and helpful. my room was black and white with no decor. expensive comared to the value.

"Great hotel - would highly recommend!"

5
08/12/2015

Quite small hotel in a great location. Subway is just around the corner. Shopping, theathers and restaurants all nearby. When in New York, I prefer to stay a little out of all the hassle of times square. Our room faced the backyard so no traffic noise at all. However, some noise from the hallway and elevators can be heard, so I recommend to bring your earpluggs. The hotel is recently renovated and the rooms and other facilities were extremely clean and well-kept. All the employees were really nice and helpful. We really enjoyed the breakfast every morning, lot of variety and not just donuts (like in many other hotels). Also complimentary coffee in the lobby all day long. I used the gym few times during our stay. It is quite small but have all the necessary equipments for a good workout. One improvement I would like to suggest; there were only one little closet (and a drawer) in our room. Some other rack for hanging e.g. coats would be nice. Now we just kept our coats on the chair.

"Perfect Choice"

5
07/12/2015

There are so many hotels to choose from in NY and we were so glad we found this one! Arrived early but front desk found us a room on 14th floor and allowed us to Check straight in. We even received a phone call 5 mins after getting to our room, just to check everything was OK! The hotel is really slim and tall. there only looked to be about 6 bedrooms on each floor so this is not the usual type of place to stay. We had a King room and it was snug but excletionally clean and very comfortable. The only thing I thought it lacked was coat hooks on the back of the door. It was raining all the time we were in NY so we didn't know where to put our wet coats when we got back to our room! Had a problem connecting to the free wifi but when we called the front desk they advised us what to do and the problem was fixed. Breakfast room is small but we never had a problem getting a seat. Plenty of food although you have to queue sometimes to use the toaster - not really any different to other hotels we've stayed in, but a small price to pay for a free breakfast. Had a drink at the hotel bar. Happy hour 3-8 so really competitive pricing. The bar was really cosy and on a better day we would have sat outside and stayed longer. Left our luggage after checking out. All very efficient. Picked up bags later and no problems at all, This hotel is in such a perfect location. Empire State Building, macys, Herald square all minutes away. Bryant park and Rockafeller 10 mins away. We also walked from Grand Central station when we arrived and it only took 20 mins. When we left to go back to JFK we walked to Penn station and caught the A express (took 10 mins at a brisk pace with cases).the subway took about an hour and we got off at Howard Beach/JFK To then take the LLR. Had thought bout taking a taxi but at rush hour thought traffic might be a problem. If you don't mind the subway this worked really well. Only $2.75 on the subway and then $8 for the LLR. Would definitely choose this route in future. And we would recommend this hotel to all our friends.

"BEST Christmas Location HOTEL"

5
07/12/2015

Let me just start off with BOOK NOW! No need to keep looking for another hotel. This has the best location for the price. Close to Macy's (for the Christmas window display) and Macy's Santaland! Walking distance to Time Square area, Rockefeller center. Right next to the Empire State building (which is decorated at Christmas time) We could really walk to just about anything we wanted to see. Also if you have younger children look up the self guided "Elf" walking tour online. We did it and shows you the places Will Ferrell went to when shooting the movie "Elf" The hotel is in the Manhattan area which is a little pricier area. Our room was well worth the cost. Our daughters were very impressed. They thought they were hot stuff when they saw our luxury room. Our one daughter said it was one of the highlights of the trip! I even made a weird special request and the manager Mustafah came through for us! I asked if our room could have a 8x10 picture of the actor River Phoenix on the bed stand for my one daughter. And when we walked in the room there it was!!!! My daughter was laughing so hard when she saw it!!!! They went above and beyond! Now this is NYC so rooms are not HUGE. I know some people complain about small rooms but unless you wanna pay close to a grand a night the rooms are going to be a little small. Pros: Clean, very comfortable beds, plush towels, complementary coffee, tea and beverages, FREE morning breakfast (very good BTW), close to everything and EXCELLENT management!!! Cons: NONE

"Great spot"

4
07/12/2015

Booked this hotel for a Christmas weekend in the Big Apple with our twin daughters. Great location, which is why we booked it, for a good price. It's right around the corner from the Empire State Bldg and almost across the street from Macy's. The perfect location for a Christmas trip. Times Square and the Rockafeller center tree are a short walk away. Rooms are small, but any rooms in Manhattan are. Nice bathrooms with upgraded accessories, and comfortable beds. Made a special request for a framed photo of River Phoenix in our room for our Daughter, and it was sitting on the dresser when we got there. Staff was friendly and check in was super easy.

"so convenient...a gem tucked in on a side street."

5
05/12/2015

I usually try to stay at Best Western. I was so pleased with this hotel. The staff, the rooms, the location...few steps from macy's and Empire State bldg. All exceeded my expectations. I would definitely stay here again. But would try to get a room on a higher floor so as to see the Empire State Bldg...

"A Great place for a Thanksgiving stay"

5
05/12/2015

Went to New York for Thanksgiving. This is a perfect location. The standard of service is outstanding. The rooms are medium sized, a bit tight for the four of us but we were still quite comfortable. Breakfasts were good quality and there is not too much of a wait most mornings. Just round the corner from Macy's and the Empire State, you can easily walk to most places although we took a cab down to WTC for about $20. Perched between fifth and sixth Avenues this is an ideal location for shoppers. Walked down 36th Street at 9 o'clock and still found a good spot to watch the Macy's parade. Cab from and to JFK was about $65 (without tip). Rooms at the back of the hotel did not have much of a view but out walking around the area you get plenty to see. Really happy with choice that we made and will happily give the hotel a Highly Recommended status

"This was a trip to visit colleges with my daughter who is a junior in high school. We also took in a few musicals."

4
04/12/2015

The room was tiny but the service was wonderful. The front desk was very accommodating. The safe in our room malfunctioned and the service man came promptly, fixed it quickly and was very friendly. The free breakfast is the best deal. There's a full spread of hot and cold items, so if you are on a tight budget this will help keep your food costs down. Being that I am a coffee addict, I loved that they have fresh coffee in the lobby 24/7. The location was excellent. We walked to the theatre each night which took about 10 to 15 minutes depending on the theatre. Time Square is a 10 minute walk away as is Grand Central though there is a closer metro station. So to sum it all up, this is not the Ritz but it is clean, the bed was comfortable, the service was above average, the breakfast a good deal and the location was central.

"Beautiful place to stay in Excellent Location"

5
04/12/2015

I stayed in this hotel for couple of nights. I must stay it was really awesome . Great location very close to empire state building ,Friendly Staff, Hot breakfast with Good variety . I will surely stay in this place on my next visit.

"Shopping trip"

5
03/12/2015

Stayed here for 4 nights, 4 adults, room was small but who cares all we did was sleep, shower and eat breakfast here. Beds were super comfy, shower was amazing and breakfast was full and plenty with choices for all eaters!! Hotel was spotless clean, every member of staff we came across was friendly, but special mention to Andre on the front desk who was always so helpful to us. Great fast Wifi also. Guy who helped us with our luggage was so nice and friendly, great location central to everything. Couldn't fault this hotel, we will def stay again :)

"Great Place to Stay"

5
02/12/2015

Stayed for the Thanksgiving Day parade. Perfect location and great price. I slept so good in the bed. Staff was great and very helpful. Great location. Right around the corner from Macy's and within walking distance to Rockefeller Plaza. Around the corner from 5th Avenue and plenty of places nearby to eat. Very quiet.

"Excellent location, good price and friendly staff"

5
01/12/2015

Excellent location just off 6th avenue around the block from the Empire State Bldg and Macy's. Convenient to all transportation, subway just a block away. Times Sq/Broadway within walking di