Best Western Plus Meadowlands

Location is amazing! Bus stop to the city across the street. Staff were nice and knowledgeable. Room was clean and the bed was comfortable.

Beyond the expectations, keep offering such a great service

Beware best western Stayed at best western premier in Secaucus NJ from May 7-12. My wife and I came back to the hotel on Friday the 8th and found our door was totally open and my wife's suitcase was opened. This was after we requested no housekeeping service during our stay. The outrage was incredible as not only was our room left open but anyone not only hotel staff had access to our room and belongings, but my wife's suitcase was fearful of entering our room as she didn't know who could have been hiding to attack her. The incident was reported to the hotel as well as corporate and an additional email was sent to the VP of best western named Mark Hoefling. I was sent an apologetic email with admittance that the hotel staff left my door open They proceeded to downplay the event and had absolutely no concern for the safety of the guests They offered me a $75 discount off my 5 night stay which I consider as an insult and an embarrassment. I would highly suggest avoiding a stay in any best western hotel if this is how management values your privacy and security. I would also advise against staying at best western when a senior executive considers a documented safety and security violation as too trivial for his involvement Protect yourself and your family. Do not risk staying at best western

Let me say, I love BW. One thing that keeps me coming back is the breakfast. After hanging out who has time to worry about where they are going honest the next morning. Now me! Now let's get into this review. This was a fairly good BW. The hotel has a modern updated feel. The room was equipped with a microwave and mini fridge. This is need nowadays. The bathroom had a nice standup shower BUT the sliding door would not seat closed. Chyle, that door kept creeping open like a thief in the night. LOL. The room was clean but needed a few minor upgrades. See the pics. Now why didn't they CLEAN the shower. There was mold/mildew in one of the corners and the ceiling paint was peeling. The shade in the room was stained. I feel like these things would have been caught if there was some sort of quality inspection. My first night, the TV wasn't working but it was handled the next day. I can say, the response time to issues is fairly good. Overall, for the price I paid, BW is always my go to option. The manager did contact me within 24 hours about my feedback. Next time offer me a DISCOUNT. Bottom line, yes I would stay at the BW again and you should too. The hotel is 5 minutes from American Dream Mall!

Very nice rooms and well decorated, large space. I would definitely stay there again - great value. If you travel with pets just know that first floor rooms do not exist and there wasn't a trash recepticle for pest waste outside. Great staff.

We spent five nights here in a King room with sofa bed (booked for three people). The location is the clear winner: a 15-minute ride on the #320 bus ($4.95) drops you straight into Port Authority with coach-style seats and only a couple of stops. The American Dream mall and MetLife Stadium are also a quick drive away. Free parking was plentiful. The room itself was basic but freshly updated, with a standard window AC unit. No frills, but clean and functional. Service, however, felt self-serve. We had to pull out the sofa bed ourselves and fetch our own bedding from the front desk. Elevators were frequently out of order during our stay. Breakfast was on par with BestWestern brand: a cramped area with very limited options. Bottom line: Great for budget-conscious NYC visitors who prioritize location and don't mind DIY touches.

I had terrible experience during my recent stay in Best Western Secaucus. My room (518) was infested with bed bugs -I was bitten multiple times, which caused severe itching, discomfort, and a lot of stress. I reported the problem twice to the front desk. The engineer confirmed the issue, but the receptionist, Claudia, said there were no available rooms to move me to. The next day, I asked for a room change and written confirmation of my complaint, but no one followed up or took any action. I couldn't sleep for 3nights,because I was scared. I even had to visit a doctor for medication and ointment because of the bites.

Stayed here for 6 ays. Check in and out was smooth. They took a $50 refundable deposit at check in and informed me it will be refunded after checkout. Room size was perfect with a good size tv and a coffee machine as well as an AC which came in handy in this hot weather. The housekeeping was really below average. During our 6 day stay there our room was done up only twice and cleaned only once. This after me requesting them to clean it at least once every two days. We had to go down and throw garbage in the outside bins as no one picked it up. Also breakfast was included but it's very very basic. The area where it's served can be described as tiny for a hotel which is normally always sold out. This the crowd there every morning is crazy with people creating nuisance there. They use disposable plates and spoons which causes extra garbage which isn't good. For a hotel which charges a decent rate and is sold out mostly, I am disappointed by the housekeeping as well as the basic breakfast. Location is great and like someone has said, the NJ transit bus 320 leaves from the front of the hotel and gets you near Times Square in around 20 mins for around $4.95 per person. Area around the hotel is full of restaurants and thus a great evening is possible.

I stayed at this Best Western Plus Meadowlands at 250 Harmon Mesdow during a recent trip to New York and, unfortunately, the experience was disappointing in several key areas. Upon arrival at 11 a.m., I was told there were absolutely no exceptions for early check-in and that I had to wait until 3 p.m. The same rigid policy applied to late check-out — my request for a 1 p.m. departure was also denied, not even 30 minutes granted. Claudia at the front desk handled both interactions and was neither friendly nor helpful. To be blunt, customer service like this needs improvement. If being a Best Western Rewards member offers no flexibility or recognition, it raises the question of what the benefit really is. The breakfast setup was equally frustrating. The coffee and juice machines looked impressive with options like coffee, apple, lemonade, orange juice, and passion fruit, but most were out of order or empty. The food selection was poor — scrambled eggs with a strange taste, bacon, and bagels without cream cheese since they ran out. With coffee and other items unavailable, it felt like almost everything was “out of order.” The space itself is cramped, with guests waiting up to 30 minutes just to use the waffle machine. Overall, it's not an enjoyable breakfast experience. The location is another factor to consider. The hotel is about 30 minutes from Times Square, and it costs roughly $10 USD round trip each time you travel into Manhattan. Depending on how often you go, it may be more cost-effective and time-efficient to stay directly in the city instead of commuting from New Jersey. On the positive side, the hotel room itself was fairly modern and comfortable, which is the one redeeming quality of the stay. However, the lack of flexibility, poor breakfast, unhelpful service, and distance from main attractions make it hard to recommend. I came for a sports-themed trip to see the Philadelphia Eagles vs. New York Giants game and was lucky to also catch the Blue Jays vs. Yankees Game 4 — both great experiences. Unfortunately, the hotel stay did not match the excitement of the trip

Amazing hotel and we would definitely come back here. Staff was good and service is on top. Love this place we would recommend this place.

Great hotel. Convenient to NY city. There is a bus stop across the street to take you into Midtown. Staff is very helpful. Very clean and safe.

I had a great experience with the Meadowlands BW. I got a warm, friendly greeting from the front desk, with a smooth check-in. The room was very clean and I made use of the desk space while there for some light work. The breakfast was great, and I always am excited to see the waffle iron, which this location had. Bacon and eggs were also available and everything was adequately stocked during my stay. There was also a good selection of casual restaurants and take-out food available. I will definitely visit this BW again when I'm in the area.

The location was perfect! Right across the street from the NJ Transit bus stop, that takes you to Times Square (Port Authority stop) $4.50 one way. Restaurants, Starbucks, and quicker dining options right across the street- walk there, don't drive, parking is tight and limited. Quick and easy 5 minute drive to American Dream Mall. Loved no carpet in the rooms. The microwave worked well. Good amount of drawer space and charging outlets. The light bulbs could be a little brighter in the rooms. The fridge had crystals all on the back, inside wall that should probably be scraped and cleaned, but everything was kept cold. The sofa bed had no sheets on it, and there were no extra sheets or comforter in the room. I had to go down to the lobby, wait in line, and get them. If we didn't get in so late and were ready for bed, it wouldn't have been as big of a deal. The breakfast space is just too small. The options were good, LOVED the 24/7 coffee/latte/hot chocolate machine. The breakfast items should be set up in an area that has more space. It was so tight and crowded. It was hard to tell who was in line for what, and there was not much room to make your breakfast plate. The women working in the breakfast area were extremely polite and did a great job. Extra seeting was available in a conference room, which was very nice.

My husband and I stayed here to go to a concert and we couldn't have made a better choice. We changed our travel plans, last minute, so we wanted to stay some where a bit on the cheaper side. I will admit that my memories of best westerns were compared to two star hotels but this just was not the case here. The room is updated. The breakfast was great and they had the best hot chocolate we've tasted in a while. It's also stationed right by the 320 bus that takes you for NYC. We are thinking about coming back because we had such a pleasant time so if you're hesitant, don't be. Book the hotel!

I stayed different hotels around this area, Best Western is the one of the best hotel I have stayed. Room is clean and comfortable. Breakfast is the best amongst the rest. Even the soap bar for shower is nicer than other hotels around this area. My favourite part is the free flow of coffee vending machine. I feel like home staying at this property.

Great Hospitality, Clean and good service. Rooms big. Really loved my stay. Would highly recommend. 14 min drive from Times Square and only a 30 min bus drive away from Times Square. I would highly recommend you guys to go. Also free coffee machine that dispenses the best coffee ever and breakfast is complementary

Fraudulent Hotel – Beware of Overcharges! I booked Best Western Plus Meadowlands through Expedia for $1,220.36, but the hotel charged me $1,662 at check out - over $440 more! I was denied the overcharge refund saying their “POLICY” This is misleading, unethical, and fraudulent behavior. Avoid this hotel if you want honest pricing and transparency!

The location is the perfect lauchpad to visit New York. Located nearby a bus station with frequent trip to New York Port Authority, awesome breakfast option and a freshly renovated room, it's the place I will keep going for any visit in the area.

The bed was excellent. The room space is above expectations. The free breakfast is amazing. My main issues however, are there can too much noise. There certainly was a lot slamming and thrashing that was audible behing closed doors. Another problem is the lack of transparaency regarding the deposit that has to be paid. I was told over the phone that there weren't any deposits and the website never stated any deposits. I discovered that there was a 15% deposit when I arrived for the hotel. Had I was informed, I would have budgeted accordingly. Not a bad hotel at all, but there are issues I encountered. I would reccommend booking this hotel, but do not expect quiet backgrounds and overbudgeting is encouraged.

This is the third time we have stayed at this hotel, this time we stayed for eight nights and had a wonderful time as always. The hotel is located in a strategic position to visit Manhattan, there is a bus that passes right in front of the hotel and takes you to the city in less than 20 minutes and the service is wonderful. The hotel is newly remodeled and the facilities are very comfortable, it is located in an area surrounded by restaurants and stores and very close to a Walmart. They offer a daily breakfast and the room is spacious and very clean.

really nice clean modern hotel, comfy beds and huge bathroom. breakfast was really nice and staff were fairly helpful. only 20 minute bus journey to NYC and bus stop was right outside. definitely recommend for a cheaper alternative than staying in the city. stayed 4 nights. only problem was they charged us twice which they blamed on the bank, but something to be careful of…

When I was looking for a hotel in NJ as a a launching pad to visit NYC, I did not find many helpful reviews. I hope this one is useful. Rooms at this hotel have been remodeled recently. Breakfast has hot and cold options. Space for breakfast is tight but they have added an extra room. Hotel and rooms are very clean. No worries here. Bus #320 to Manhattan leaves across the street and round trip costs $9.70. Traffic can be intense but you will be in Manhattan in 20-30 minutes. Tickets for the bus can be purchased with the machine directly at the bus stop.

Stayed at this hotel because we wanted to see New York. Was concerned that it was a bit far from the centre however there is a great NJT bus shuttle right opposite the hotel so this made everything work. Really nice modern hotel with comfortable bed and good bathroom.

Very spacious rooms, very good bed ! Well located ! friendly staff. We enjoy the information that was provided to us by people at the reception. Breakfast was pretty good even if it was a continental one. Parking was very easy and we felt secure because the way parking is organized.

Cons When checking in the staff was rude, The wifi was not working in any part of the hotel except the lobby, The staff was rude a second time when inquiring about the lack of wifi, The mini fridge in our room did not work, and it required 3 visits from the staff to finally correct on our last evening at the property. The bed frame was that of a queen and the mattress was a king (as expected) and this caused the bed to shift and make loud noises the entire stay. Pro. The rooms are nicely renovated and the breakfast was included.

Don't come over if you want wifi. Their service is absolutely Bad. They took out money then told us no wifi till Tuesday and no compensation. The general manager is Angelique Cruz. She was really rude considering our situation. I am writing a review only to let people know but I am definitely taking this further. Location is good room is good but service is really bad and unacceptable. I travel a lot and I go to motels and hotels and I've never been to one with no wifi and regardless if they had an issue they never ever ever told us DO NOT BOOK We are a family with 2 kids and 2 older people and we are literally stuck at this hotel cuz everything in New York will be expensive to book last minute. I am just completely shocked at this. She tells us we can book someplace else like it's such a joke. And so so disappointing. It's stressful for me at a time I should be watching my mental health, it is really upsetting. UPDATE. They called us at 10 and told her to leave as in check out because of my review. I am screenshotting the email here the manager sent me. Also this manager gave other guests best western points as compensation but never brought it up to me. I screenshotted her reply to me. She keeps saying. She told us to check out yesterday like as if we had a hotel ready and let's not forget the financial pressure of spending a lot more money. This is simply shocking. We have lodged a complaint with best western and definitely taking this further. Also another screenshot of a review that was posted a week ago about bad internet. So this clearly didn't happen the day we checked in which was a lie :)

Great price with easy access to Port Authority bus terminal. Lots of parking. Clean room, comfy beds. No wifi in the room, which was annoying. Okay breakfast. We stayed here previously when it was a Hampton Inn so were familiar with the area. American Dream mall is an easy 10 minute drive,

Best value for the price of the room rate, free breakfast, close to ammenities restaurants, shopping and 20 mins bus ride to Manhatten. Friendly staff, held our bags in storage as we had arrived early for checkin, really appreciated that service.

Nice facilities, well breakfast, good coffee, Nice rooms, clean, comfortable, good location, you can walk aroud, and will find restaurants, walmart, also other hotels, its 35m in car from Manhatah, also you have a bus station crossing the street.

Overall I am satisfied. Clean hotel, close to the bus stop and not too far from the city center. Breakfast is not the best with industrial products not of high quality, quite convenient price. I had problems with internet in the room for a temporary problem. Kind and helpful staff.

Was in town for an overnight for a NY Giants game. Staff was very welcoming, the hotel was well maintained, room had coffee maker, fridge, and microwave and a pullout couch had to call the front desk for sheets and blankets and they took care of with no problem. A lot of dining options in the walking vicinity. After checkout they held my backpack until I returned after the game. FYI, traffic was horrible to get back to hotel as using LYFT was a nightmare experience.

The front desk receptionist was rude when we checked in and rude whenever we encountered her with a question. We felt like an inconvenience and the WIFI was horrid! Could not get any work done and had to purchase data. What I did like was that you had restaurants and Walmart in walking distance.

Spacious and clean (upon arrival) room, big bathroom. Super comfortable bed and pillows. Breakfast average, but super crowded. Breakfast hours 6-9am. Would be nice if these hours could be extended to 9:30. Elevators dirty and super slow. Hallways quite dirty as well. Internet spotty. Stayed 3 nights, and room was not cleaned or attended to once. Even after asking at 11am on 2nd morning for this service, on our way out of the hotel for a full day in NYC, and being promised it would, however upon return that evening absolutely NOTHING had been done in the room. Had to go down to front desk myself and get new towels. As a paying guest, this is an expected service!!

Mold in the shower and This picture does not do it justice. Upon first appearance the room was clean. Then we saw the bathroom. Completely disgusting. I couldn't shower my daughter. Our friends had the same problem. Front desk did nothing about it. Expedia though was very helpful. Breakfast is absolute chaos if you get there past 8 am. And it's only served between 6-8. One morning we went elsewhere. Bus service to the city was great. Beds were comfortable. Wifi doesn't work. And ac works when it wants to work.

I like the hotel location and cleanness. Easy access to Manhattan with bus 320 in front of Hotel.it takes only 30 minutes in rush hours and 15 minutes without. Air conditioning is working fine but a little noisy if you are sensitive to sounds.

The room was fantastic and the hotel staff was friendly and helpful. The only one thing that I wish they could improve on is the seating area for breakfast. There is not many tables to sit at which makes it very hard to eat. If you don't get a table people had to sit at these long booth with no tables.

Excellent locations for travel to NYC and American Dream mall by bus {buses across the street from hotel}. Lots of eating places and Walmart is 3 blocks from hotel also. I have been coming to this location for the last 3 years and since they completed renovations, this location breakfast is the best, lol.

Great customer experience that went above and beyond to help me with a situation beyond my control. Newly renovated hotel, close to amenities and the bus stop to New York City. Breakfast included. Lots of restaurants and shopping nearby. Definitely recommend this hotel

Hotel is in a beautiful area, many restaurants and shopping around. Desk service are excellent, they never disappoint you. Room is clean and beds are very comfortable. Very close to 320 NYC bus. Breakfast is hot and delicious. Coffee and tea are 24 hours for free. Many Parking lots and free. There are some little cons but not that much to mention, I'm not picky. I came to visit NYC, and this hotel offers everything you need to get a very nice rest and re-energize in the morning for a new day... This is my 2nd stay in this hotel, and I'll be back next summer. (Picture is the view from my room in the 7th floor)

This hotel is awesome. The rooms are the cleanest I've seen in a long time. The staff is helpful and friendly. Tanisha at the front desk was excellent. I'm not sure if I spelled her name correctly. I would recommend this hotel to anyone going to the Secaucus area.

The room was clean and renovated. The breakfast was just ok for us but worked for the kids. The best part of this hotel is the bus that brings u into the city CANNOT be beat! It's super conformable and the stop is a 1 min walk! Great hotel if you are on a budget to visit the city.

The hotel was clean and included breakfast was good. My concern is that there was a seemingly unstable woman screaming in her hotel room for many hours in the night. I could hear her screams perfectly in my room. It also appeared a man from her room was hiding with his luggage by the ice machine on our floor. When I called the front desk, the employee said that unless I could specifically identify the room that the woman was screaming, there was nothing they could do. I don't think it is the duty of a guest to investigate the origin of another guest's screams. I tried to address the situation with a different employee when I checked out, and was told that I would receive a call when the manager arrived, but I was never contacted.

The amenities were nice, but it was the staff that made our stay exceptional. Especially Judit, our front desk host, who was high knowledgeable and helpful when we had reservation issues with one of our rooms. It's hard working 100s of miles from home, but she has secured our return and repeat use of the hotel for future work in the Meadowland area.

Room was clean and hotel is walking distance to Walmart and several restaurants. I like that we can catch the bus to NYC by just crossing the street. Staff was friendly and very helpful. Hotel is located at a good location. I felt safe walking at night to have dinner at a nearby restaurant with my kiddos.

We had a great stay at the BW Meadowlands for our NYC family trip. As a summary, you will be pleased. Location honestly could not better. Bus to NYC across the street and 15-20 mins into the Port Authority. Front desk was friendly and we got checked in quickly. Room was clean and attractive. Beds were very comfy. Staff was friendly. Breakfast was just what you need: eggs, waffles, bagels, oatmeal, cereal, juices, coffee and tea. Breakfast was a bit disorganized as there are no real lines, so people climbing over each other. But we went while the hotel was fully booked that week, so perhaps that was the reason. Overall, you know what you are getting when booking at The BW, and that was what we got. We were very pleased, and will recommend and likely stay there again.

Beautiful hotel. Clean! Rooms are great. Beds are comfortable. However, staff needs to be trained on how to approach a handler with their service animal. Clearly, staff is not acknowledgeable of the American Disability Act concerning service animals. If it wasn't for this unpleasant encounter, I would have given this property a five star.

Staff was friendly and helpful. They were knowledgeable on transit and amenities in the area. Clean hotel, great breakfast with a variety of options to choose from.

Our small team stayed at the hotel for 3 nights. We enjoyed our stay. The location of the hotel was ideal. Right near the venue, bus route, resturants, and shopping.

I visited with my 2 teenage daughters, the hotel was a base for us to explore NYC. The hotel itself was clean and well maintained, the breakfast was great, good choices and variety, clean area and helpful staff serving breakfast as well as on reception, all staff that we encountered were kind and helpful. There were many helpful things nearby such as restaurants, Walmart, Target a short drive away etc. Transport into Manhattan was great, you could see the bus stop from the hotel door, it was literally just across the road, it was perfect. We felt safe coming off the bus late at night as well as in the hotel. I would highly recommend this hotel to anyone looking to explore New York and not pay Manhattan Hotel prices.

We reserved this months in advance for the George Straight concert and were psyched that we'd be able to check in, freshen up, and still get to the concert with time to spare. NOT SO MUCH!! We arrived prior to 3PM (official check in time) and still didn't have a room at 4:30!!!! The line was out the door!! Apparently they let a ton of folks from Friday night have late check out on Saturday even the hotel Was completely sold out on Sat for the concert. None of the rooms were clean. The manager, who WAS at the desk at 3PM, disappeared and left the two check in ladies to fend off the incredibly angry crowd. There was no communication from the manager to the masses and many were taking it out on the poor ladies. We did not get to the concert in time and missed a few songs. At least we had towels - some folks didn't. The breakfast offerings were icky but at least the coffee was decent.

I stayed for three nights and will most definitely will return. The location was perfect and easily accessible to NYC. Angie suggested some local restaurants- outstanding ! Top-tier customer service . Priced very reasonably. I would highly recommend.

I have stayed at this hotel several years ago and was pleasantly surprised with the improvements and renovations. Excellent location for business or pleasure travel.

Comparatively, ridiculously affordable. Ideal location. 500 foot walk to what is a luxury city bus and less than 20 minute ride into NYC. Several different restaurants of all fare within 10 minute walk. Costco and Walmart too. Liquor and box stores and post office also a 10--15 minute walk. Room and lobby as good or better than any Marriot I've stayed in and this was likely the nicest BW room I've had and there have been dozens.

Great staff! Very accommodating! Fixed a problem with our reservation quickly and with a smile! Highly recommended!

everything you wanted was at this hotel, From check in to check out this hotel went above expectations

I'll give the best the benefit of the doubt because they just remodeled. But there are a lot of things that need to improve.

ONE OF THE BEST HOTEL'S EVER. The room was Awesome. The Staff was Very Professional. The Breakfast was awesome. Restaurants were conveniently close to the Hotel, and Best of all, Walmarts was right down the Block. Transportation to New York City was also located right across the street from the Hotel. Totally enjoyed my stay.

The breakfast area is small when compared to the size of the hotel. Ran out of spread for bread/bagels yet the next morning still no spread. Not sure why staff did not go to local shop. It is close to bus 320 into New York city and the price for that is very reasonable. It's another hotel that only services rooms when asked, or every few days.

Stayed here after a Jet Game. About 2 miles from stadium. The staff were very helpful. The rooms were clean, fresh and well stocked with coffee, towels and 3 pillows per bed. I understand it is under renovation and will soon have an improved common areas. The continental breakfast was a bonus. Enjoy

The manager is smug, there are rats in the rooms that have nothing to do with the work, there are no pesticides, the rooms are very poor. The manager does not smile at all. The manager does not smile at all, as if we are the enemy, we wake up at 9 in the morning with the sound of construction.

No frills but clean. Free Parking, NJ bus directly to Times Square right across the street, ok breakfast and very nice staff. MetLife stadium 5 minute drive. I would definitely stay here again if I plan to drive to NYC. Our stay was a fraction of the cost of staying in the city!

The hotel is being updated and is going to be nice when completed. My bed was very comfortable. Be ready for noise if like to nap in the afternoon. First of all the rooms that are completed are very nice but they are forgetting about a lot of details. My room is one of the updated ones, but the blow dryer is not on the wall. It is one of those wall blow dryers and it is just underneath the sink and very hard to use. second I was never told that the towels would be in a drawer. So the first day I thought I had no towels and when I went to the front desk, they said “oh. they're in a drawer. everyone gets confused.” Next get ready when you use the TV and if you have the TV remote that is Samsung. It is the most confusing remote and it must've taken me 15 minutes to figure it out. The channels for the TV are very limited. When I wanted to watch the news the only thing that was available was CNN and I watch Fox News. Luckily, I could watch it on the main CBS, ABC, etc. If you like to sleep in a room that's very dark, good luck with that. The shade is sheer and you'll see light even at night. I stayed two nights and housekeeping never came so I had empty food containers and bags in my room. I probably will not stay here again. I'll go back to the Hilton.

Nice clean rooms with spacious well lit bathroom counter & showers. Nice sized room with easy way to control temperature. Also good coffee and great employees. They were so kind even when busy and remained professional when under pressure & dealing with rude people.

The room we were in was newly renovated and very clean. I really appreciated that. The TV in our room didn't work though (the channels were just static). The ceiling in the lobby was leaking which was concerning (though they were working on it), and due to the construction noises we couldn't nap (after a day at a dance competition a nap is needed) and when we wanted to catch up on sleep the next morning the construction started by 8 am and we couldn't sleep in. I didn't realize the hotel was under construction, something to consider when you book.

We stayed just overnight for a concert at MetLife stadium. Great location! Was easy to get to and only a short drive to the stadium. Our room was great! Clean and updated. My daughter and her friend loved the huge bathroom. The elevator was a bit scary. Did a weird drop when it got to our floor, but it's undergoing a renovation so my guess is that has not been done yet. Overall great experience and would recommend for anyone going to the stadium for a game or concert.

Upon arrival came to know my reservation was canceled. No email was sent in this regard...in fact I got a ' looking forward to your visit' email. Reception person was surprised too but as rooms were fortunately available, she reinstated my reservation...otherwise it may spoiled our plans. Hotel still under renovation, however the room/floor I was on was clean and nice.Complimentary Breakfast was available but very basic with few items. Bus stop across the hotel was very convenient for going to New York and getting back.

The hotel is basically fine. The room was nice other than the glass shower door which refuses to stay closed and kept sliding open while I was showering. The lobby has nothing but tables and chairs for breakfast and a weird unfurnished room adjacent to the lobby which was a mystery. The breakfast offerings were limited. Overall it felt very much like a budget hotel for a NOT budget price. I wouldn't go back.

Broken shower drain and fixtures. Old worn out furniture. Room smelled and we had a view of old rusty paint can and dirty rags outside our window. No Maintenance to fix shower for me and no manager ti help. Staff didn't think it was a big deal and credited me $50 of my over $400 bill.

The Good: * The room was clean, and the bed was comfortable. * Great location. Just across the street from a lovely plaza with restaurants, and the bus stop which goes directly to Manhattan. Down the street, there's a big Walmart, and a shopping complex one block behind the hotel. * The staff were friendly. * There was heating and AC in the room. * There is free parking on site. * We we're able to store our luggage for a few hours after check-out. The Bad: * The breakfast was terrible. Literally toast, bagels, cereal and a small tub on fruit on offer. They only provided breakfast until 9am which is too early for those on vacation. * There was no sign on the hotel, so it was difficult to find (even though we'd stayed there in 2013 when it was the Hampton Inn). * Due to renovation work, we were unable to access the self-service laundry facilities (which was disappointing). * There was drilling and banging sounds quite early in the morning due to renovations. All in all, I enjoyed our stay. I would happily stay again, although in my opinion, it is not as good as it was when it was the Hampton Inn in 2013.

Nice hotel with friendly staff and very decent rooms, which were very clean. It was a little challenging to find as there was no real sign. The continental breakfast was nothing special, had to go out to eat.

Great Staff. A shoutout to Marvin and the front desk staff who went out of their way. The hotel can be updated but for the price we paid the experience was positive. The location is convenient and the stay was comfortable.

It is the first and last time that we took this hotel, the attention was very poor, the breakfasts quite basic, we were stuck in the hotel, everything smelled musty, the toilet was clogged, the cleaning was basic and they left beds without making and finally To say goodbye, a mouse appeared in the room. I, with my wife and upset children, called the reception and they told me that they did not have maintenance personnel to help me and that they could please change the room. If you are going to stay there, think about it a lot.

Excellent customer service especially Marvin and Linda easy walk across the h e street to bus. Approximately 20 minutes to NYC. Then 15 minutes to Times Square. Beds very comfortable and room very clean. Safe area.would highly recommend.

Location was excellent with restaurants and services within walking distance. We had a short drive into NYC. Room was very comfortable however the tub and shower could use an update. Otherwise we would definitely recommend this hotel

The worst ever customer service. They over charged me and couldn't find out why. I'm a diamond select member , but never experienced such a horrible service yet. It was a waste of time and energy staying at this place .

It seems to be decently fine and safe area. Hotel is pretty outdated at this point. But, they announce very soon renovation, which is badly needed. Stuff is decently nice. So, it will be very good place to stay in the future.

We stayed here 2 nights. The pillows were absolutely awful. I called and asked for some extra pillows. The person brought them up and my spouse answered the door and took the new pillows. They were also horrible, and they didn't bother to even put a pillow case on them!!! Gross. So, that was pointless. I called down and said that is unacceptable and that I'd like to speak to management. I was assured they'd call me the next morning. They did not. No one cared, apparently, and that really bothered me. How hard is it to put a case on pillows before giving them to a guest?

Hotel was amazing, the front desk workers and managers were very nice! They gave us wonderful advice and directions around the city! Hotel is located in a very convenient spot every is walking distance.

The staff was amazing. We had a few issues once we arrived with booking. But their team did an amazing job accommodating us since we had traveled from New Orleans. They made sure we were satisfied with everything. Thanks for the hospitality

Recently remodeled room (not bathroom and floors) much better than I thought after reading some of the reviews. Very quiet room. Pretty good insulation. I can tell the couple next door was arguing something but can hear clearly and I fell asleep while trying to figure out what they were fighting about lol. Breakfast has bacon eggs and all regular stuffs. Staffs are friendly. There's a shopping area nearby. Looks very safe.

Let me begin by telling you that I could not even stay at this hotel. The moment I walked into the lobby, you could tell that the hotel was a bit dated and not well cared for, but that was fine and acceptable until....I walked into my room. The musty smell was unbearable. I could not stand it. I had to go down to the front desk and tell them. They moved me to another room. The smell in that room was better but still present. Having not been able to breathe very well in the room. I went across the street for Lunch. I had to get out for air. Contemplating what to do as I had to ha e a place to stay and I was dur in New York in two hours. Well..then I received a call from my friend, who was trying to rest on the bed. He told me that every time you moved the bef squeaked horribly. At this point, I knew there was no way I could spend the night. So I went to the front desk. The clerk at the front desk could not even find my paperwork from my check in, which by the way had all of my personal information on it. Who knows where that went. She contacted the manager while I sat in the lobby. The manager came out and told me that she would only refund one night as I was there for two hours. I mentioned that I was not even in the room, as I had to get out and went to lunch. I have to admit I should have just jumped to the conclusion that I could not stay at the very beginning and decided to check out. But as I was afraid of not getting a refund and not having a place to stay so I didn't. At any rate, the manager told me to contact Hotwire where I booked the hotel. This conversation is a whole other story and unpleasant experience that finally ended in me getting a refund from them and a new place to stay. This only occurred after three hours on the phone and missing my evening in New York which 8had to postpone until the next day. Let me just say, I advise you to never stay at this hotel. If a hotel is in business then they should take the time and money to invest in some upgrades. New sheets at least, as the ones we had were stained and were like sandpaper. How do you ever expect someone to stay in an improperly maintained building that had an oder of must for more than ten minutes. Do the public a favor and invest in some major improvements.

the hotel has very friendly staff, cost-wise is very reasonable. the facility is a bit old, the hallway has a bit of smell. the pillows need to replaced in my room. staff sent them over quickly after we called them. they have typical free breakfast, fits basic needs. the breakfast area was VERY BUSY during breakfast time. I will recommend this hotel if you are looking for a low-cost option and won't mind some minor details.