SureStay Hotel by Best Western Secaucus Meadowlands, Secaucus
The SureStay Hotel by Best Western Secaucus Meadowlands is ideally located in the center of Secaucus. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals. The SureStay Hotel by Best Western Secaucus Meadowlands is conveniently located with easy access to key area attractions and business locations in both New Jersey and New York. American Dream, Meadowlands Exposition Center, Times Square and MetLife Stadium are just minutes away. Hotel guests will appreciate the variety of nearby dining and shopping options within walking distance! Each well-appointed room features free high-speed Internet access, free long-distance access, refrigerators, microwaves, flat screen HDTV, toiletries, iron/ironing board, coffee/tea maker, and a hairdryer. King size beds or rooms or rooms with two double beds are available. Our friendly staff is ready to ensure a comfortable and memorable stay. Renovations are underway to better our guest experience, until May 30, 2023.
SureStay
Hotel by Best Western Secaucus Meadowlands
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"Nice stay"
Nice hotel with friendly staff and very decent rooms, which were very clean. It was a little challenging to find as there was no real sign. The continental breakfast was nothing special, had to go out to eat.
"Great staff"
Great Staff. A shoutout to Marvin and the front desk staff who went out of their way. The hotel can be updated but for the price we paid the experience was positive. The location is convenient and the stay was comfortable.
"MOUSE IN THE ROOM AND VERY POOR"
It is the first and last time that we took this hotel, the attention was very poor, the breakfasts quite basic, we were stuck in the hotel, everything smelled musty, the toilet was clogged, the cleaning was basic and they left beds without making and finally To say goodbye, a mouse appeared in the room. I, with my wife and upset children, called the reception and they told me that they did not have maintenance personnel to help me and that they could please change the room. If you are going to stay there, think about it a lot.
Linda Klein, Sales at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
First and Foremost on behalf of Sure Stay by Best Western, I would like to aplogize for your inconvenience. We currently are working with Eco Lab World leading pest control provider. We informed them about your recent stay and also spoke to the housekeeping department. We are working hard on renovations for a brand new hotel in 2023. Our brand is excited about the changes. I hope you will give us another chance in the future, where I will ensure a better stay. Thank you for your review.
"NYC FIRST TIME"
Excellent customer service especially Marvin and Linda easy walk across the h e street to bus. Approximately 20 minutes to NYC. Then 15 minutes to Times Square. Beds very comfortable and room very clean. Safe area.would highly recommend.
Linda Klein, Sales at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
Hello Our Vauled Guests, Thank you, I'm glad your family enjoyed their stay and hope you enjoyed your first time in New York City. It really was a pleasure to serve you. I hope you will come visit us again in the near future and come see us fully renovated next year. I appericate you taking your time out to review our hotel.
"Surestay Secaucus"
Location was excellent with restaurants and services within walking distance. We had a short drive into NYC. Room was very comfortable however the tub and shower could use an update. Otherwise we would definitely recommend this hotel
"Horrible customer service."
The worst ever customer service. They over charged me and couldn't find out why. I'm a diamond select member , but never experienced such a horrible service yet. It was a waste of time and energy staying at this place .
Linda Klein, Sales at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Mr. Khidri, The front desk staff authorized a $30USD, If you don't see the authorization going back to your bank account please contact us and I will send paperwork to your bank to resolve the matter. Once again I do apologize that your stay was not up to your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management
"Needs improvement (which, supposedly is coming)"
It seems to be decently fine and safe area. Hotel is pretty outdated at this point. But, they announce very soon renovation, which is badly needed. Stuff is decently nice. So, it will be very good place to stay in the future.
SureStay Hotel, Sales at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
Thank you for your review. We are currently being renovated and I'm sure you will love our new look next time you stay with us. We look forward to all the great changes with our wonderful staff and great guest like yourself. If there is anyway I can help make your stay more comfortable please feel free to contact us. Thank you, Linda Klein Sales Manager
"Promised to be contacted and wasnt"
We stayed here 2 nights. The pillows were absolutely awful. I called and asked for some extra pillows. The person brought them up and my spouse answered the door and took the new pillows. They were also horrible, and they didn't bother to even put a pillow case on them!!! Gross. So, that was pointless. I called down and said that is unacceptable and that I'd like to speak to management. I was assured they'd call me the next morning. They did not. No one cared, apparently, and that really bothered me. How hard is it to put a case on pillows before giving them to a guest?
Linda Klein, Sales at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback with us on TripAdvisor. I apologize for the lapses in service and we did not meet your expectations. We truly value you as a guest and would like to make it right again for the future. We shared your feedback with our staff so we can learn and do better next time. Best Regards, Linda Klein Sales Manager
"New Orleans Family Visits American Dream!!"
Hotel was amazing, the front desk workers and managers were very nice! They gave us wonderful advice and directions around the city! Hotel is located in a very convenient spot every is walking distance.
Linda Klein, Sales at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
Hello Sade, Thank you, Sade it was a pleasure having you and your family. I'm glad you liked the location and having so many restaurants within walking distance. American Dream is a spectacular entertainment complex, glad you got to enjoy such a fabulous attraction that is also so close to our hotel. We appreciate you choosing us and happy you enjoyed your stay. Thank you, Linda Klein Sales Manager
"Family Vacation"
The staff was amazing. We had a few issues once we arrived with booking. But their team did an amazing job accommodating us since we had traveled from New Orleans. They made sure we were satisfied with everything. Thanks for the hospitality
mkethirdward, Director of Sales at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
D6, I would like to first say thank you so much for taking the time to review our hotel and thank you even more for your business. We really appreciate and value your feedback and use this feedback to motivate our staff's efforts. We are so happy that your stay was a success, and I am going to be happy to share this review with our staff to show their hard work is paying off. Should your travels bring you back to the area our staff would love to have you as our guest again. We know you have many choices when it comes to hotels, and we are delighted you stayed with us, and we really value your business. Have a wonderful day and THANK YOU AGAIN. Kevin Dombrow RDOS Kevin.dombrow@hawkeyehotels.com
"Nice stay"
Recently remodeled room (not bathroom and floors) much better than I thought after reading some of the reviews. Very quiet room. Pretty good insulation. I can tell the couple next door was arguing something but can hear clearly and I fell asleep while trying to figure out what they were fighting about lol. Breakfast has bacon eggs and all regular stuffs. Staffs are friendly. There's a shopping area nearby. Looks very safe.
Linda Klein, Sales at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
Dear Valued Guest, Thank you so much for taking time for your review about your stay with us at SureStay Best Western. We just added breakfast items to our menu, glad you enjoyed it. I apologize for any noise that disrupted your stay. I hope your next visit with us will be as comfortable as possible. We thank you so much for staying with us, we value you as our guest. If there is anyway I can help please call hotel directly and will be sure to set you up with an appropriate stay here at SureStay by Best Western, Secaucus. Best Regards, Linda Klein Sales Manager
"What an awful experience!"
Let me begin by telling you that I could not even stay at this hotel. The moment I walked into the lobby, you could tell that the hotel was a bit dated and not well cared for, but that was fine and acceptable until....I walked into my room. The musty smell was unbearable. I could not stand it. I had to go down to the front desk and tell them. They moved me to another room. The smell in that room was better but still present. Having not been able to breathe very well in the room. I went across the street for Lunch. I had to get out for air. Contemplating what to do as I had to ha e a place to stay and I was dur in New York in two hours. Well..then I received a call from my friend, who was trying to rest on the bed. He told me that every time you moved the bef squeaked horribly. At this point, I knew there was no way I could spend the night. So I went to the front desk. The clerk at the front desk could not even find my paperwork from my check in, which by the way had all of my personal information on it. Who knows where that went. She contacted the manager while I sat in the lobby. The manager came out and told me that she would only refund one night as I was there for two hours. I mentioned that I was not even in the room, as I had to get out and went to lunch. I have to admit I should have just jumped to the conclusion that I could not stay at the very beginning and decided to check out. But as I was afraid of not getting a refund and not having a place to stay so I didn't. At any rate, the manager told me to contact Hotwire where I booked the hotel. This conversation is a whole other story and unpleasant experience that finally ended in me getting a refund from them and a new place to stay. This only occurred after three hours on the phone and missing my evening in New York which 8had to postpone until the next day. Let me just say, I advise you to never stay at this hotel. If a hotel is in business then they should take the time and money to invest in some upgrades. New sheets at least, as the ones we had were stained and were like sandpaper. How do you ever expect someone to stay in an improperly maintained building that had an oder of must for more than ten minutes. Do the public a favor and invest in some major improvements.
Kevin Dombrow, Owner at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
I would like to first say thank you so much for taking the time to review our hotel and thank you even more for your business. We really appreciate and value your feedback and use this feedback to improve daily. Regarding your stay we are so sorry we did not meet your expectations. No excuses we dropped the ball, and we would like the opportunity to prove to you we take your concerns to heart. We are experience the largest labor shortage in history but that should never affect your stay with us. If you would be so kind as to email me with your date of stay, full name, and the property you stayed at we would love the opportunity to make a wrong……right. I will present your concerns to our leadership team at the hotel, and we can offer a solution. Thank you again for your feedback and I look forward to your email. Kevin Dombrow RDOS Kevin.dombrow@hawkeyehotels.com
"good value hotel"
the hotel has very friendly staff, cost-wise is very reasonable. the facility is a bit old, the hallway has a bit of smell. the pillows need to replaced in my room. staff sent them over quickly after we called them. they have typical free breakfast, fits basic needs. the breakfast area was VERY BUSY during breakfast time. I will recommend this hotel if you are looking for a low-cost option and won't mind some minor details.
Kevin Dombrow, Owner at SureStay Hotel By Best Western Secaucus Meadowlands, responded to this review
I would like to first say thank you so much for taking the time to review our hotel and thank you even more for your business. We really appreciate and value your feedback and use this feedback to motivate our staff's efforts. We are so happy that your stay was a success, and I am going to be happy to share this review with our staff to show their hard work is paying off. Should your travels bring you back to the Secaucus area our staff would love to have you as our guest again. We know you have many choices when it comes to hotels in Greater Secaucus, and we are honored you stayed with us. Have a wonderful day and THANK YOU AGAIN. Kevin Dombrow RDOS Kevin.dombrow@hawkeyehotels.com