Best Western Plus Soho Hotel

This was a lovely hotel, a really good choice for a few days in New York. Its not flashy, just a small reception area, but It's in a great spot, away from the noise, hustle and bustle of Times Square end, but really great for being close to so many sights such as ground zero, Wall Street, and Brooklyn Bridge. We walked everywhere. It's actually quite a busy street with street vendors on the corners, and I initially worried, but it was fine. It's really safe. I had asked for a quiet room with a view but the only view to be had is if you had a corner suite. We therefore had the choice of a room at the back, just looking at a wall, or on the front. We chose the front as at least something to look at. There were road works there but no workmen! It's busy all night with cars but it was fine and we got used to it, I think New York is noisy wherever you stay! The room was just right. We had a super comfy bed and a really hot shower. Breakfast was very good. Nice coffee, cereals, bagels and pastries, and bacon eggs etc too. It set us up for a busy day of walking! Really good staff too, very helpful.

$300 per night facing a brick wall. See pics The area in the border of Chinatown is very undesirable and is not safe.

I had a wonderful time! Khaoula was great and full of energy. She assisted me during my whole stay. The Hotel was clean, quiet, and close to everything. Definitely going back again!

I absolutely loved my stay at Best Western Plus! The room was spotless, cozy and very comfortable. The bathroom was modern, clean and well maintained! The location was perfect for everything I needed. A special thank you to Jotej for making my stay even more enjoyable. She was incredibly kind, welcoming and always willing to help with anything I needed.

I was very pleased. The front desk staff were friendly and helpful and let me into my room early. Each day the room was cleaned well. It was very comfortable and the breakfast as ample. I had eggs, bacon, hash browns, cereal, breads, and there were a lot more options. I was very happy with my stay and will stay again!

A great location for a visit to lower Manhattan. The staff made this place a great lodging choice with friendly can-do attitudes. Breakfast was a bonus. I would definitely stay here again.

Very disappointed. The area around the hotel is great, but the hotel is quite dirty. We had hair in the bathroom that was definitely not from us and even though i asked 2 times for a proper cleaning, nothing changed. Air condition was broken and we had to sleep with 26 Grad Celsius. I asked the staff to fix it - but nothing happened. The shampoo bottle was just lying in the shower. Sometimes we didn't even get towels for 2 people. The pillows smelled like there have been sleeping many unwashed heads on. So did my hair in the morning. What makes me really upset is the fact that I've paid 2200 Euros for four night. The price of a luxury hotel but the feeling of a motel.

We were very happy with our choice of this hotel. The location is ideal for exploring all of Manhattan and the surrounding areas by subway. The lines NRWQ, and 6 are less than 100 meters away, and the ACE and 1 are just a little further. The staff is very attentive and helpful. The room was completely renovated, clean, and quiet. The breakfast was perfect, with everything you could need. The person serving breakfast is very friendly and attentive to guests. The surrounding area isn't the prettiest in Manhattan, but it's very safe. We have already recommended it to friends, and they have returned very satisfied.

Racist Immigrants. I stayed Friday checked Saturday (yesterday). Had a late flight so I left the hotel late. I ran back inside to use the bathroom. A Dominican looking lady immediately radioed the houseman in Spanish saying “there's a black woman that she thinks is using the bathroom “ The houseman (male) immediately came to the bathroom and tried to enter. When I came out of the bathroom he recognized me. And radioed back saying in Spanish that I'm a guest. Woman was standing guard at the front door. BTW ICE raids are being conducted right outside the hotel. Maybe they should come inside!

I wanted to share what a WONDERFUL hotel the Best Western Plus, Soho Hotel is. Hotels in NYC are notoriously small and expensive. This hotel, on the contrary, is very reasonably priced, in in a GREAT location -- close to Soho, ChinaTown, Little Italy and just a block from the subway. And the rooms are HUGE by NY standards and extremely comfortable and the free breakfast is out of this world (fresh croissants, danishes and bagels, fruit, waffles and more)!! Plus, Nicole (at the front desk) was so incredibly helpful, and kind and made our stay extra special! And we loved Lara, the breakfast attendant who was so nice and let us grab a late breakfast when we overslept. I cannot say enough good things about this hotel. Stay there and see for yourself! PS It is also very close to the 911 Memorial, which I highly recommend.

The positive: the room was functional and clean. The Negative: the desk staff were rude and indifferent. The breakfast room was in the basement and you had to walk past the cleaner's carts to get there. The benches were dirty and food was not replenished. There was a stampede of guests at 7 am to get as much food as possible before it ran out. The neighbourhood was ok but we didn't feel safe walking around after dark. We booked the room with a credit card and were charged the first night's fee nearly a week before we were due to check in. On arrival we asked to pay with a different card which was in my husband's name. We were told that if we wanted to do that, as it was not the same card as the original booking which was in my name, we needed to fill in a form and have photocopies of our passports and debit card taken, which we refused due to security concerns. Considering the expensive price for the room we will definitely not stay in this hotel again.

It's my second time staying here. Rooms are comfortable and clean . Location is also the main reason I stayed here .Breakfast is good. I would definitely return and recommend it . No regrets at all !There is a subway station near which is great!

We stayed at the hotel for 4 nights. The hotel has a great location, the rooms aren't large but have everything you need. The rooms were very clean and well maintained. What stood out the most was the excellent service we received from the hotel staff – they were extremely kind, always smiling, and genuinely eager to help and answer any question. We would especially like to mention *Nicole*, who arranged a surprise in the room at our request for a birthday celebration. She went above and beyond to make us happy. We would be happy to recommend this hotel!

The Best Western Plus Soho is amazing. The rooms are very comfortable and clean. Easily one of the nicest rooms I've ever had in New York for this price range. The staff is also very nice, Jotej was amazing, very caring and helpful, as was another gentlemen that took care of our luggage after checking out so we could enjoy the city before our departure. The location is just unbeatable. Close and accessible to everything in Manhattan, what more can you ask.

Great staff- Miss St.Lucia, Luis and Giselle made a wonderful first impression upon our arrival. Loved the bed, hot shower , and close proximity to everything. We choose rhis spot each time we come to NY. Thanks so much Best Western- this place is our favorite for this área!

I had a perfect stay. Room was clean and large. We booked an accessible suite which had two large tvs, a fridge, and a microwave. Rare find. The sofa bed had memory foam so it's somewhat comfortable. Loved the bacon at breakfast. 24 hr 7/11 a few steps away and a subway station around the corner. Thank you to Donte and another lady at the front desk that I didn't get the name of. Everyone was very welcoming and patient. Would definitely stay again.

DISHONEST AND UNRESPONSIVE EMPLOYEES AT BEST WESTERN SOHO! MAKE SURE TO CHECK YOUR CARD STATEMENTS!! Got charged for something that I did not approve of. Tried calling and the person on the phone said he was not sure what the charge was for, also tried emailing the general manager yet I got no response. I'm guessing that I was charged for a "purchase" at their "mini store" that I did not approve of. I inquired about the price of an item at the front desk, one employee said the price and I told him never mind, however another employee came over and said we could have them and handed it over to us, we double checked with him that it was free of charge and he said yes. We took it up to our room and realized it was past expiration date but since it was complimentary we decided not to do anything about it. Come to find out the employee was dishonest and ended up charging me. Although the charge is not a large charge, I do not appreciate the dishonesty of the staff and no resolution from managers. At a few hundred dollars per night i expected better from this place. Will not be recommending to anyone.

Perfect location close to Chinatown, Little Italy, Soho, Shopping and any restaurant you could think of are all very close walking distances. Love the staff, very attentive and friendly. Loved the full hot breakfast each morning. So worth the money

This is a very clean hotel with great staff, close to Chinatown and Little Italy. Small rooms but a good value. The only issue was that our room was over the street, so it was fairly noisy, and we definitely needed earplugs. But that is to be expected in NYC!

Donte worked the front desk and was super helpful during our stay. We appreciated his hospitality. The breakfast was good and the hotel was clean. Good value, would stay here again. It's in a good location being close to the subway with a lot of restaurants and shops to shop at nearby, everything you need is a walk or subway ride away. Another thing we liked (being 3 small ladies traveling together) was that the hotel has many security features.

We had a wonderful stay at this hotel. The facilities were great, and everything was clean and comfortable. A special thank you to the staff for making the experience even better, especially Donte, who went above and beyond to ensure we had everything we needed. Highly recommend!

Great service by Joseph, Donte, Jessica. Loved my stay. I would recommend to anyone. Love the breakfast and coffee. Room was clean, double beds which is rare in SOHO. Great location, you can walk to many areas or subway stop is close. Thanks again. Great team.

Great location with very friendly staff. The room was spacious for New York standards, with a simple and nice decor. Both the room and bathroom were modern, clean, and well-maintained. I also appreciated the well-equipped gym. Overall, a great stay!

This property was great and the staff were excellent Nichole in the morning was super helpful and was amazing help , I will definitely recommend this property to my friends . And will be glad to book this hotel again when I'm visiting NY ......

I had an amazing and easy experience at the best Western hotel. Nichole was so helpful during check and and made sure we had all we needed and checked us in quickly. She was so friendly and made our experience easy. Joe checked us out and was also super kind and friendly and made the check out experience super easy. Highly recommend staying here, close to little Italy and China town. Also rooms where super clean and just what we needed. Wonderful stay! Will say again in the future.

BW Soho was an amazing place to stay as a first timer to NYC. The room was clean and kept up nicely. The beds were very comfortable, pillows were good, nice & simple decor. It was a nice room to come back to after a long day of site seeing. No dresser/shelves so we just lived out of our suitcases for the weekend, which was fine but not preferred. There were hooks & hangers, but they were so close together that the clothes hung crookedly. They did have 2 drawers under the bed, but they were small, and they put the safe in one so we really only had one drawer. They also had 2 very small desk drawers I just put some books in for the weekend. But they rolled in/out terribly. Another tiny hiccup was in the bathroom: the shower door was installed incorrectly so it didn't fully seal, ever. You would have to hold it closed, and even then, water could still leak out onto the floor. If you didn't hold it, it would hang open about an inch. Nothing we could do about it, but also didn't bother us too much, because (and sorry if this is insensitive) we were not the ones whole had to clean the floor up. But the bathroom was clean and well maintained. Lots of shelves & hooks for towels & bathroom things. The staff was amazing! Jessica, our cleaning person for the weekend, did a wonderful job tidying up the room & giving us fresh sheets & towels. Donte at the front desk is kind & always answered our questions. There was also one other front desk gentleman that I didn't catch the name of (dirty blond/ light brown hair, glasses, he typically was in a grey quarter zip), who was also very sweet. Hospitality team is wonderful! Breakfast was good, but towards the end of the morning they stopped stocking it, so I noticed people with less & less options the closer we got to 10am. I also didn't ever see any kitchen workers restocking, but I assume they did throughout the morning because we would always arrive around 9am and there were still options out (breakfast is from 7-10am). Some other nice touches was the free coffee & tea in the lobby, good security measures with elevator key card passes, and the front door was monitored by the front desk person, as we had to ring the doorbell to be let in. Pretty quiet area; the road it's on wasn't a main road, but it was close to one. Typical noise level for NYC. The halls are quite echoey so as people began to wake up, we could hear voices, foot steps, and doors slamming. But nothing no a simple sound machine can't fix. Overall, I really enjoyed my stay. I would definitely come back here & recommend it to a friend who is trying to find a hotel to stay in. It's also very close to the Canal st subway entrance, so not too far to walk to get to the subway.

Great location, knowledgeable & courteous staff, every inch of the hotel is sparkling clean. Yea, even the gym. The rooms are gorgeous, and have a coffee maker and a mini fridge . Big hot breakfast as well. I'm already hunting excuses to return.

Special thanks to Joseph & the team for the warm hospitality & flexibility on my needs on my needs on this business trip. Thank you :)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

This was an incredible nice stay. The room was great and recently renovated. Breakfast was fantastic. All the staff were incredibly kind but most of all a special shout out to Tom, the GM who is just awesome. He made it feel as though I was the only guest even though it was obvious he was handling lots of requests at the same time and always with a smile. I will definitely book all my business trips here from now on.

Donte was a great host and explained everything in great detail! He made sure we had everything and was a great conversationalist! The breakfast lady was also great and made sure she did everything with a smile and made sure everything was replenished! My partner and I will be back again!

I really love this place! The staff is always ready to help you in every way possible! The chef is a really sweet lady! The hotel is really clean! It was my second time and for sure will be a third one !! Grazie mille! You made my Christmas more special!

The staff are delightful. The room was spotless, the beds comfy and all the team were lovely. They were really helpful whenever we needed anything and gave us some great tips on how to orientate ourselves with the city. They helped make it a great trip to NTC

I had an exceptional stay at the Best Western Plus Soho! The location is unbeatable, putting me right in the heart of all the vibrant energy of Soho, with easy access to great restaurants, shops, and subway stations. The hotel itself is modern, clean, and incredibly well-maintained. My room was spacious, comfortable, and thoughtfully designed with all the amenities I needed. Tom and the whole staff went above and beyond, offering warm, professional service that made me feel right at home. I was also impressed by the attention to detail, from the cozy bedding to the high-quality toiletries. I highly recommend this hotel to anyone visiting New York City – it truly exceeded my expectations, and I'll definitely be back!”

I'm quite disappointed with my experience, particularly regarding their credit card policy. The hotel advertised that charges would be processed at check-in, but I found that my card was charged well before my arrival. This lack of transparency is frustrating and creates unnecessary confusion.

This hotel is my all time favorite place to stay in Soho area. The room is clean and looks new. Breakfast is included and the quality of the food is better than other hotel chains. They are located close to busy streets but I have never heard of any traffic noise. (You will find ear plugs prepared next to your bed but I have never used in my past stays even when I stayed lower level.) The lobby has a drink station with complimentary water tank and coffee machine. Outside of the hotel, you can find a Seven Eleven convenience store just around the corner which is another great benefit of staying here. I have stayed more expensive hotels several times but their quality was very dissapointing so don't trust their good looking marketing pictures on the Internet.

The guy with the green eyes was really nice and helpful he was on the shift 10/19 I don't remember his name . The breakfast was really good. He room was really confortable. Everything was good. The location is perfect; everything is close by many cafes and restaurants!!!

Great location for walking to dinner . Au Cheval across the street had a fabulous chicken frites. Art Galleries galore . Plus, The BIG BUS tour bus has a stop around the corner . Amber was my go to help but all the staff was exceptional . I utilized the breakfast room for the lunches I brought back ( I hate eating in my hotel room.)

Right from check in to check out the staff are gracious, helpful , the rooms are clean tidy and the bedding is really clean , Shout out to Amber , Claudia , Reuben who always make my stay memorable , The gym is good for a workout if you're staying short term and also very clean

Parents and two daughters invaded the shopping district of SoHo. The Best Western Plus SoHo was clean and ample space for the four of us. The included breakfast and the fitness center were added bonuses. We walked out of the hotel and we were near trendy shops in SoHo along Broadway and very close to multiple subway stations. The proximity of the subway stations allowed us quick and easy access to explore the city. We went to the High Line, then took the subway up to Central Park. Then back down to Canal St. The lower Manhattan location was great for exploring off the beaten path adventures like the Old Friend's Photo Booth and the Little Cupcake Bake Shop. We had a quick and wonderful visit.

The room was clean and had great A/C, and the bed was nice and comfortable. The room was also equipped with everything that I needed for business travel. One thing that stood out was how nice the staff was. For both check in and check out, everyone that I interacted with was lovely!

Amber is the best! We were talking as I was checking in and I was explaining how basically I was there by myself because I was stood up, and she left me the SWEETEST note with a cupcake and sparkling cider when I got back to the hotel. Literally teared up, such a thoughtful gesture to make my stay so great.

Avoid at all cost. Not safe to enter or leave the hotel Drug dealers on doorstep No sit down restaurants near hotel Shops around hotel are dirty and you have to content with noisy, drunk or sleeping drugged up people on sidewalk Horrible part of city Noise levels from street in rooms are not acceptable

I'll definitely use this hotel again, no question. Great rate, amazing room, super comfy bed. Unbelievably quiet, high pressure shower, free coffee in room. Room was twice the size of most NYC hotel rooms. Also pet friendly! What's not to love?!?! One tiny point: the location is just south of Canal, so is slightly sketchy.

This was my first time staying here. The team here is so welcoming, helpful and kind. I was traveling for business with a tight schedule and Amber, Reuben and Tom made my stay here seamless. They were so friendly and helpful, it made a huge impact. The hotel was clean, room was spotless and breakfast was fast and easy. The location is right by the office. And they are animal friendly! I will absolutely stay here again. Thank you for being so kind and welcoming as this is a dying trait and really is most impactful to others.

Stayed here for 2 nights. Picked the hotel because it was near a subway stop for the Q train, which we needed to take to get to a venue. The hotel worked perfectly for this. We arrived late on a Friday night. The guy behind the desk was friendly and welcoming. The room was clean and looked like it had been newly renovated. For New York, the room was a good size and it had everything we needed. Bed was comfy and the water pressure in the shower was good. If I had complaint it would be that they need to put quiet closes on the room doors, you can hear the doors slamming when people leave their rooms. But we didn't hear the people in adjoining rooms at all. The hotel is in a bustling but dirty-looking neighborhood. There are lots of people sleeping rough. There were also notices warning you to watch out for pickpockets on the street near the hotel. There is a 7-Eleven just around the corner, which is useful.

Basic but very comfortable and well-designed hotel in SoHo/Chinatown that was perfectly located close to my conference venue, subway stations, and lots of good restaurants. Amber and the two other front desk staff I encountered at the reception were super helpful and friendly - my first room faced the street and was noisy so they moved me to a high floor room in the back promptly for the next two nights. Simple but good breakfast. Reasonably fast elevators. Good deal overall!

Staff is very friendly, property clean, and breakfast was very tasty. Was looking for a reasonably priced but clean place to stay when visiting Manhattan, so took decided to go with this property, and was very happy I did! Highly recommend.

We booked a room few hours before the check in because our flight to Toronto had been canceled earlier in the morning. When we arrived we explained our issue and the fact that we had to go to Toronto the day after. We met Kaina at the reception desk. She was WONDERFUL. Indeed she understood and tried to help us to find a solution. Finally she found a bus at night to Toronto. She even prepaid the bill for us with her crédit card as mine was not working and I paid her back later in cash. She finally did not charge the room for the night. What to say except that she has the volontee to help and only to help, More than a chance to have met Kaina during our stay in NY. I cannot say a word on the hotel to be honest but you can count on her to help you for your journey in NY. Thanks a lot again Kaina for your help and support. ?

Some of the staff, the staff who "welcomed" me (a girl and a guy) was really unfriendly. I felt really uncomfortable. At first I was given a dirty room but also the second one smelled funny I did not feel complaining about it as when I first reported the issue with the first room I was given a weird look (I was asked whether I wanted to have the room cleaned or a new room, I opted to have a new room but the looks I got were not really happy). Further I know it is a small thing but when I asked the guy at the reception for the WIFI password (I couldn't find it) I was told "it's on the card I gave you when you checked in". That was it, fullstop, end of story. I found him to be totally unfriendly and unwilling to help me. Let me point out though that not all the staff was unfriendly, some of them were really nice and helpful (unfortunately I do not remember their names) all I can say about them is one is the guy with glasses and short hair that on the sunday afternoon gave me the antiseptic tissue for my foot and the girl who helped me with checkout on the tuesday morning. You were BOTH lovely, thank you! Room door did not close properly, I had to slam it everytime I left the room. Badge did not always work with lift, sometimes it took a few attempts to have it work. Housekeeping was ok not excellent, I sometimes found towels in the bathromm with stains on them. Further no fresh fruit for breakfast and breakfast room was not cleaned up after guests finished breakfast, strange as it was not really never full. Once again this is my personal opinion but yeah I would not go back for the price I paid. I really do not understand the excellent score.

The hotel is very well connected through the subway, which is one block away. Chinatown is very close and nice to visit. Staff is very nice and helpful and the rooms are small but good for a short visit and nicely decorated. I would stay again in this hotel.

We had a lovely stay at the Best Western Plus SoHo. Our room was immaculate and the bed was very comfortable. The breakfast has been upgraded. A very grateful thank you to Claudia who straightened out a booking error I made on my reservation. She did a great job. Also thanks to Kaina who is always lovely . We especially like the close location to the Canal Street subway. We will return to this great property.

The hotel was pretty good in terms of amenities, especially the breakfast was superb. Claudia was very helpful. considerate and accommodating to make our stay comfortable. They also have a nice quality coffee vending machine available.

The staff was amazing,very friendly and accommodating. The staff was very helpful with info with it being our first time to the city. Definitely made our stay better. The room was amazing very clean. Breakfast was fresh and delicious. Kitchen staff was very friendly. Definitely recommend this hotel.

The entire staff was incredibly helpful and friendly. Everyone was warm and welcoming to us and our dog, and went above and beyond to make sure we were all comfortable. We will absolutely be returning here for our next stay and highly recommend it to anyone. Also!! The shower pressure is fantastic.

Great service from every person we encountered. Easy to miss the doors when you first arrive, but the perfect hidden gem once you know where you're going. Convenient location, correct billing, great breakfast spread. Locked lobby doors at night gave us a great feeling of safety. If all you need is a bed, a bathroom, and service with a smile - this is the NYC hotel for you!

This is a beautiful safe hotel. Love the nice sized rooms and the front desk staff and breakfast staff were so accommodating. Claudia at the front desk is great. If you desire somewhere clean, affordable, and a great location go with BWP SoHo!

Claudia at the front desk made our stay even better than expected. She was so attentive and kind. I really appreciate someone that has such great hospitality. Thank you Claudia I'll book this hotel again mainly bc of your kindness, but the hotel is very clean and quiet too

Check in was easy. Took the early check in for an extra $50. Terrific deal! Everything was fresh and clean. Like new! All the front desk staff were engaging and knowledgeable. Cleaning staff made extra towels available for us. And the location was unbeatable. Steps to two subway lines, China Town, little Italy. We will come back and also recommend this to our friends.

Absolutely fabulous hotel ?, with fantastic stuff! Very cleaned room and perfect breakfast area with daily changes in offers. Nice 24h gym. All Equipment in the Hotel are very new and modern. we recommend this hotel absolutely if you want a fantastic stay in NYC! Special thanks to Claudia, Lara, Nicole and the whole crew. You doing a amazing job!

A Nice hotel room with a Good comfy bed. No complaints about the bathroom. Friendly staff on reception, we mainly dealt with Rueben during our stay he was very helpful . A comfy company car ride to the airport at 5am which was no problem for them. Cheers

I think it would have been a nice hotel if we weren't disappointed right off the bat by not being able to watch the final game of the NBA Championship. The clerk referred us to an area nearby to watch the game. We got to see how rough and sketchy a neighborhood was only 2 blocks down. Otherwise, the room probably would have been ok

Great hotel and service! Super clean, well appointed rooms. Nichole and Manny were so friendly and helpful. I will be coming back! Great location to the area, easy parking, continental breakfast, strong Wifi, nice lobby withe free coffee!

We stayed for 1 night only in our farewell to NY and we wish we stayed longer, or that we had chosen this hotel for our full 5 days stay. The location in Soho is perfect, around the corner there's Chinatown, with lots of yummy places to eat, markets, and liquor shops. Walkable distance from downtown main attractions. The hotel is very cozy, and the staff at reception are so nice. Kaina was so attentive, a very nice human being, and very professional. We stayed in a suite, very spacious, and the bathroom was huge. There were two smart TVs, one in the bedroom, and the other one in a small living room. The microwave was perfect to re-heat the leftovers we brought from a Chinese restaurant. Very comfy beds, and pillows, too. It was a lovely stay, and we loved the coziness of this hotel compared to the other bigger ones we stayed at.

I recently enjoyed a fantastic one-night stay at the Best Western Soho in NYC. Nestled near numerous subway stations, it offered unparalleled convenience for accessing the best parts of the city and easy travel to both Newark Airport and JFK. The rooms were impressively spacious, impeccably clean, and well-equipped with fast internet, a fridge, HBO, and ample space for two suitcases. The front desk staff were exceptional, ensuring my stay was perfect. This hotel is truly a hidden gem in NYC, combining comfort, convenience, and excellent service. I highly recommend it for anyone visiting the city.

Good safe new clean hotel. Don't let the location fool you. Room was cozy and utilized the space efficiently.

Great hotel. Rooms are clean and have this spa atmosphere. Lobby is super fancy and clean and also it's in a great location.

Fantastic Hotel. Nichole with the front desk was top-notch you should promote her. My only complaint is that you really need some feather pillows could not use the ones in the room. The location is perfect for access to state and federal courts and the prices are reasonable. Definitely use this if you're involved in a legal case.

The room was modern, clean and efficient. The bed was comfortable and the pillows were great (not those fiber filled huge pillows the size of walruses). It was NYC so there was some outside noise but not bad at all. We had a huge picture window so we had plenty of light and morning sun. The provided breakfast was good with bagels, fresh fruit and other hot food options. The staff were very nice and helpful. I'd stay there again and recommend others to consider it if it fit your needs.

yes very good stay , only problem our sink was stopped up , but I had a good time there and will be back again. I like this hotel a lot and will be back I will try a new location next time but over all my stay was very very good. review was a 9.5/10 and I would like a better view

This hotel has a great location a few blocks from the Federal Plaza and Courthouse, City Hall, etc- but is nestled between Soho, of Chinatown and Little Italy. Canal Street subway station is one block away, allowed for a quick and inexpensive ride uptown to the theatre district for the evening. Staff greeted us every time we entered the front door. Staff member at check-in was extremely helpful and friendly. You should know that the rooms are very small. The amenities are all there- a small desk, ironing board, hooks and hangers (no closet), charging ports, comfortable bed and pillows, well appointed but small bathroom with stocked soap, shampoo, etc. Breakfast room was clean and pretty well stocked- but preferred the continental items (yogurt, fruit, etc) to the "hot" items. This is a small hotel, it is modern, and has everything you really need at a good value and great location.

Great staff, great location, good breakfast and place is clean and immaculate. Tribecca, FiDi, Soho, Village, Little Italy and Chinatown ALL walking distance

Very good location near Chinatown and Little Italy. Friendly service. Clean stylish room. Front desk personnel were very helpful with transportation logistics.

On my last two trips to the city I've stayed at the Intercontinental and The W hotel in NYC, this time I needed to be in Chinatown and my budget was $280/$300 a night, not much considering how prices are now higher. For the price, this hotel was PERFECT, the rooms are rather small but you're able to walk around the bed, it has a small fridge and two desk like nightstands with a drawer each were to store small stuff, there's cabinets under each side of the bed, one of them has a safe. Bed and pillows were super comfortable, and also it's surprisingly quiet at night! The room had a small bathroom with a shower, towels were thick and good quality too. Breakfast was free and for being free it was great and way more than basic: Fruits, juices, coffee, tea, waffles, oatmeal, cereal, yogurt, scrambled eggs, chicken or veggie patties, sometimes French toast, bagels, croissants and white bread. You can request to get your room done every day or as many days you want. Staff was always nice and helpful. Location couldn't be better (one quick block to Canal St and a block away from Broadway). I had a great stay overall and I'd stay here again any, anytime!

Nichole at the front desk is a very serviceminded and professional person. She recognised and highlighted me as a best western member and above all thanked me of being loyal for staying in the chain hotels. What a great person, I'm delighted!

The hotel was wonderful. Good location in soho close to restaurants safe and staff was incredible from front desk (shout out to Marcus!) to cleaning staff to management … kind knowledgeable helpful above and beyond!! Room and furnishings exceptional for location. Breakfast was good and uniquely tasty …. definitely not run of the mill standard hotel fair! I would definitely stay here again and recommend to family and friends

Great location very close to subway stations but also plenty to do within walking distance, very clean and staff were very friendly and helpful - would recommend :) Reception area has a complimentary coffee machine which was a great bonus! Thank you for a lovely stay!

I'm not a high maintenance traveler and city noise at all hours does not bother me.... That said, my stay (3 nights) at the BWP Soho was great!!! Very convenient location. Lobby water and coffee station FTW! Room was spotless, staff (esp Reuben!) was above and beyond amazing. I'm a sucker for a hotel waffle maker and breakfast and theirs did not disappoint. Pro tip....take the stairs down to the breakfast room and you'll see the cleanest floor (on the C level stairwell landing) you'll ever see. I had to do a double take before stepping down because I thought it was SO SHINY I thought it was wet. Nope...just super clean.

The hotel was clean and room was comfortable. The location was great with easy access to subway. Breakfast selection was minimal. There is no late check out at this hotel and you are charged $25 per 1/2 hour Staff

The Best Western SoHo was sooo perfect. Not only was the entire hotel experience spotlessly clean, the service was exceptional. On the first day of our stay we did not anticipate that it would rain and the front desk kindly offered the let us borrow umbrella. At every turn the met our needs and more. We will definitely stay here again.

Location at the intersection of SoHo and Chinatown is prime for all the dumplings on one side, galleries on the other. 8 floors, so not super tall, but we heard zero street noise. Get the 3 person room for extra sq. footage, it's worth it. The actual pull-out bed is only suitable for a small person with a younger body; so know that going in. Do not put grandma on the pull-out. The front desk staff, the housekeepers, the breakfast staff: AMAZING. Every. Single. Person. So hospitable, so accommodating, so welcoming. They all deserve raises. We felt cared for, safe, seen, and appreciated as customers.

Room - it was a small without a wardrobe. We stayed 406 which is at the front of the hotel and was therefore nosey hence them providing ear plugs for guests. Bathroom again small without bath (which I knew when booking) Breakfast - fine, no complaints. Not a massive selection but likewise not small either. Expect toast pastries, egg, yoghurt. Staff - very friendly and helpful. Location - not the best location I've stayed in New York but it does have quick access to Canal Street station so you can get most places quickly. It's not in the part of SoHo I would want to stay. There are some things the hotel staff and management can't change to make this a five star review but it is still a decent stay.

Great hotel to stay at while I am in the area for business/meetings! Clean spacious rooms, great breakfast, and I loved the coffee station in the lobby! The staff is amazing, everyone is friendly and accommodating. I will plan to stay there in the future.

The location of this hotel is very convenient. Transportation- NYC subway are close by and sight seeing are all walkable. Most of all, their staff is professional and very helpful. The amenities offer are great from their free cappuccino to the daily breakfast. Highly recommended.

I work in upstate NY and every 6 months or so like to visit the city to recharge and sneak in some R&R. This was my second time staying at this Best Western due to the great location near lots of great amenities and very affordable price for the area! I had arrived much earlier than expected (around 10am when check-in is at 3pm) and the manager on duty Kaina was able to check me in early with no issues at all. She even recognized me from my last stay 6 months ago which was really special considering how much foot traffic the hotel must see everyday! The room was spotless with a smart TV for entertainment and a great high-pressure shower with plenty of clean towels available. Bed was nice and soft and the room had multiple lighting options and great sound insulation from the busy city below. The staff was kind enough even to keep my bags safe after I checked out when I wanted to grab brunch before returning home. I want to compliment Kiana, Reuben, and the other staff for making me feel welcome and adding some warmth to the big city. I hope to be back in 6 months!

Overall nice hotel. Rooms a little small bit ok. Breakfast decent. Location in SoHo good but closer to Chinatown. Not a lot of shopping nearby. No valet parking so park on street if you can find otherwise have to park in nearby garages. Plus for us hotel was dog friendly. Overall though would recommend based on value for the cost

The staff is very, very friendly and helpful from the time you enter the door. There is a coffee machine in the lobby which we definitely took advantage of. The rooms are clean and modern and I love that there is no carpet. They are smaller rooms which is common for New York. The location is not in the heart of things but there is a subway stop very close by that takes you right up to to Times Square in a matter of minutes. There is a new Eataly in SOHO a couple blocks away where we ate. The 9/11 memorial is walkable. The only change to the room I would like is the ability to control the room temperature even by a few degrees. It was a little warm. The breakfast is standard at all best westerns. I wish they could bump up the coffee quality but otherwise it was good. I would definitely stay here again.

Of all the Best Western properties we've stayed at the BW+ Soho puts them all to shame! Just an incredible property in an incredible city!! We loved the appointments and the bed was very comfortable. Extremely clean and again one of the best we've ever stayed at

Agency Travel office messed up my reservation, there was nothing for me in their system Rubin, the desk clerk took care of getting me a room and got me Checked in fast !! Great room, great location I will stay here again And thank you again Rubin!!

Honestly the best hotel experience I've had this far. Kaina was kind and very welcoming. She was such a pleasure to be around, always making sure that we were well taken care of. The rooms were clean! Thank you so much! Definitely will be back!

Awesome customer service. Tom at the front desk was very polite and helpful, accompanied all of needs. The facilities clean and rooms felt the were new updated and modern. Highly recommend. Location is great near subways and little Italy, and Soho.

The hotel is small, very well appointed and cosy. Perfect hotel if you want to be in a quiet part of town. Soho is great and the hotel is situated on a side road, so limited noise at night. We didn't hear anything in five nights. hotel staff are very helpful, esp Tom. You will not find a better hotel for a peaceful stay after a busy day sight seeing.

The Best Western Soho Plus was a perfect hotel! Newly built so the rooms were modern and spacious! Perfect location, short walk to china town, little Italy and Nolita! All staff were very accommodating and lovely. Breakfast was delicious. Room heater worked perfectly as we visited mid January. Loved everything about this hotel

The night we checked in, the front desk (Nichole) did an excellent accommodations especially with my adult autistic son.She made us very comfortable after the long travel we had.She is very loving.She put us to the room I wanted near elevator and a great view. I also met other hotel employees and they are also accommodating and friendly ( Kaina, Gio, Cristina,Delcy and Evan. The hotel is super clean and still new. We are looking forward to go back to NYC in 2024

The Best Western Plus Soho is a good property. The staff is outstanding. A shout out to Kaina, Nichole, Thomas and Sasha at the front des for making us feel welcomed. The room was immaculate Breakfast was convenient and great There is a subway stop very close and in Chinatown we enjoyed Shsnghi 21 Little Italy is a short walk away. I recommend the Best Western Plus Soho

The location might not fit everyone, the rooms are not the biggest, and definitely not fency, but we loved it! A minute walk from the subway, Chinatown, little Italy, the village. And most important: the friendliest team, mainly Nichole and Ray, folks that it feels that they're enjoying what they do.

I received a warm welcome. The room is large for this category of hotel. The room smells of wood with wood floors and walls. Nice modern bathroom. The hotel is brand new. USB sockets on the walls and very good free wifi. The best hotel I had had in Manhattan

We stayed 2 nights at the hotel while visiting NYC. The rooms were very clean, nicely accented and worked well for our visit. The hotel lobby was very nicely decorated and the free breakfast was very satisfactory. The location is an easy walk to the financial district and Chinatown and is close to the subway. Our flight didn't depart until evening, but the hotel manager, Tom, took our bags and offered to let us use the breakfast area to relax before heading to the airport later that evening. Thanks again Tom!

My stay at the Best Western Plus Soho was as good as I could have hoped for. The customer service is top of the line. The service started before I even arrived, as they made sure I was all set prior to coming and that I knew what to expect. I stayed one night, and was given an early check in (or I could have left my bags with the staff). The room was very clean and comfortable and the night's sleep was perfect. Couldn't hear any outside noise. After checkout, I was able to leave my bags at the front desk for a couple of hours as I tended to business and then came back to get them. Would highly recommend and if I'm back in the area and need a hotel, I will be staying here again.

Great location, we liked closeness to Tribeca and Piers for a walk in the sun. The Hotel was Fantastic, the breakfast exceeded our expectations, the hotel was kept very clean and all the team we met were super friendly and helpful. Rooms great.

I enjoyed my stay at this hotel. The customer service was excellent, the breakfast was decent, and the room was clean. Everyone that worked there was so polite and helpful. The only thing I can say that was unsatisfying was the sink water was brown anytime I turned it on. And they have a gym but I didn't use it.

Super clean, staff, front desk, management, all were extremely kind, helpful, accommodating, super helpful, fast, efficient, just all around amazing. Especially Gio and I forgot the female manager/front desk associate.

The stay was totally perfect, in every aspect ! Service providers, from the workers at the reception desk to the workers in the dining room and the room attendants, were very helpful and nice! The location of the hotel is excellent, close to all the surrounding neighborhoods within walking distance! The free breakfast was absolutely fine, and the coffee machine in the lobby is amazing and very high quality! And most importantly, we mentioned that it was our wedding anniversary and they prepared us a romantic and charming surprise in the room, including complimentary drinks and snacks!

Staff was so friendly and helpful even with our middle of the night arrival! Everyone was very accommodating. Location was good as it was also important that we were able to find parking within walking distance. Lots of shops and food in the area. We were also accommodated with a late checkout.

Amazing staff. Really went out of their way to assist us. The Hotel is perfectly located, clean and pleasent but the jewel on the crown is the friendliness and helpfulness of the staff. A real pleasure.

The bed is comfortable and the pillows soft and fluffy. The shower felt very nice, as well. The housekeeper did a great job cleaning and tidying the room every day, and the front office staff was very friendly and helpful.

Very quiet location, spacious for the city. Not a bad price! Great hospitality. Check in was simple and there seemed to be someone at the desk at all hours of the night. Would definitely stay again!!

Bed was small for a Queen but super comfy. I love a walk in shower and water got really hot. Kinda hot in the room the first night, not sure why we were so uncomfortable but the second night we slept more comfortable and the AC felt so nice. Breakfast was a nice surprise, didn't expect so many options. Thankful that we were able to drop off our luggage and Sasha at the front desk was sooo nice! The whole staff really, even in the morning during breakfast some of the staff came by to say good morning and kitchen staff was really nice too, always had a smile :) We knew we weren't getting housekeeping since we stayed two nights but they still knocked to offer towels. Everything was beyond expectation. Area feels safe coming in late night. So close to multiple trains. 99cent pizza across the street. I only gave 4 starts bc the bed felt a lot smaller than a queen size.

The best water pressure in shower on a hospitality property I've seen, and I have been to many over the years! Nicole is amazing! She is friendly, listens to guests, knowledgeable, gentle and efficient. Professional! Had similar experience with Delcy this morning despite our brief interaction. Hot, free breakfast with great variety. Short walking distance to Canal street subway stop. Walking distance to Little Italy for dining and other options. Very clean. Modern finishes. Firm comfortable bed. Smaller room but space used well. Would return. Would recommend!

10/10 would recommend! The staff is beyond accommodating, friendly and professional. They let me know when my room was available early, before check in, so I could rest before a reservation. They offered complimentary breakfast! The room was spotless and the overall hotel was clean. The general vibe was chill and quiet. It is in a good location, walking distance to cool museums and food spots. Will definitely be staying here again!

Everything in New York is expensive, for a small room at almost $300… i am unsure about how i feel. Room was spotless and quiet. We stayed on the 6th floor. They dont have body washes but soap. The soap leaves a feeling behind after using it, i only used it for my hands because of that. The staff are always corteous and friendly. Kaina was very welcoming and so was the other hostess. The guy who handled luggages was also helpful. There are three subway stations near the hotel which is good and we felt safe while we walked around. Liked the idea of making your own waffle. Breakfast was ok, it was enough. It made up for the price point ;p Might think twice about staying again. I may need to research more about other areas and other hotels.

The hotel was wonderful. The staff was wonderful. Beds and pillows very comfortable. Bedding was heavenly. Hotel safe and secure. Only admittance after 9pm is with your room key. Rooms were spotless and new. Entire hotel was spotless. Bathrooms lovely and small yet plenty of storage and shelves to put products. Great selection of in-room shampoo, soaps, etc. On the first night we were delivered a lovely little snack basket for our stay with a hand written thank you note. I live in the NY Metro area and work in NYC. This trip was so my daughter could get to her ballet intensive around the corner. She's 14 and I felt very comfortable with her being alone coming/going mid-day with the staff present while I was at work. They continually asked her if she needed anything. Also included with our stay was a lovely breakfast of eggs, meats, veggies, potatoes daily with other quick options line yogurts, cereals, fresh muffins and pastries, juices, etc. Highly recommend the Soho Best Western Plus.

Very clean, free hot breakfast, room was comfortable, good water pressure in shower. They provide ear plugs, because it is loud, request room not street facing if you can. Close to canal st and little Italy.

Excellent hotel. It's new and immaculate. Our room had a very comfortable bed. The shower had great water pressure. We loved the breakfast buffet that is served until 10 am. The staff is friendly and helpful. We felt welcomed. We'll return. Thanks so much Kaina and Nicole at the front desk are wonderful

The hotel is situated in a perfect place where you can go to Chinatown or little Italy jump on the subway to go to time square or the Bronx. The hotel was clean the beds were comfortable and the staff was amazing. Always willing to assist. I will definitely come back and stay at Best Western Plus Soho.

We were in NYC for our honeymoon and we loved our stay at Best Western. The staff was very professional and incredibly helpful. A special thanks to Nichole, Deky and the rest of the staff which welcomed us during our stay. Breakfast was good, but I personally did not like the coffee (maybe the only improvement point). Overall I strongly recommend the hotel also for his convenient location, next to many subway stations.

My boyfriend and I enjoyed a small, QUIET, clean room here. Great location, plenty of restaurants and shopping in the neighborhood. The staff was super friendly and helpful. We'd absolutely stay here again!

Great hotel just in the middle of Chinatown and only like 3 minutes away from Canal Street subway station. Breakfast could offer a little bit more choice, but besides this everything was perfect. Staff was extraordinarily friendly and supportive.

The front desk and breakfast room staff members were helpful and friendly. I use a mobility scooter and the staff went out of their way to be helpful. Isaac carried my coffee, made delicious waffles for me and delivered them to my table when he noticed that it was challenging for me to navigate the breakfast buffet. Kaina who works at the front desk was friendly and warm, helping to make my visit to NYC a positive experience. Thank you!

Oh I almost hate to leave a review cause it will sell out-lol!! This property is like coming home for me and for someone who travels constantly, that's a big deal. I absolutely love this space and it certainly rivals the boutique hotels in the city. The decor is absolute stunning, cleanliness is beyond excellent, service is impeccable (thank you Tom, Nichole, Kaina, Zendalye and Rayonce), the amenities come in handy and the area is so convenient. I can walk almost anywhere and if it's too hot to do that, the trains, buses, ferry are all close by. I truly appreciate the dedication to customer satisfaction and precise attention to detail. It makes a huge difference in the experience guests have.

It was clean, well managed and extremely comfortable. The pillows and bed were very comfortable. The breakfast was very good too. Everyone was welcoming and efficient. We also want to give a special shout out to Nicole for giving us a beautiful anniversary basket in our room with snacks and drinks. It was a very sweet surprise. We will definitely be staying here again in your next trip into the city.

I loved my stay here. Clean, modern design; room was very quiet and comfortable, small but space to move around. Staff was helpful and friendly. Their complimentary breakfast was tasty, breakfast area was always clean and well stocked, options changed daily and was fresh.

Oh I almost hate to leave a review cause it will sell out-lol!! This property is like coming home for me and for someone who travels constantly, that's a big deal. I absolutely love this space and it certainly rivals the boutique hotels in the city. The decor is absolute stunning, cleanliness is beyond excellent, service is impeccable (thank you Tom and Rayonce), the amenities come in handy and the area is so convenient. I can walk almost anywhere and if it's too hot to do that, the trains, buses, ferry are all close by. I truly appreciate the dedication to customer satisfaction and precise attention to detail. It makes a huge difference in the experience guests have.

Second time for me, great hotel, good location, very nice breakfast buffet. Clean and well equipped room but above all - great customer service, staff is always very nice and courteous. Specifically Zandalee (Sasha) went above and beyond and was extremely helpful during my stay. Definitely coming back!

I stayed at this hotel for one night in March-23. Very clean and fresh hotel with a very good location if you like the neighborhoods around SoHo and Greenwich Village etc. Quite small rooms but that is also the case in most hotels in NYC. Good breakfast buffet. Very reasonably priced unlike most things in Manhattan. Helpful and friendly staff. Would definitely return.

Everyone at the front desk were so kind & extremely helpful. I cannot thank them enough! I just had leg surgery a few days earlier & ran out of chux (waterproof bed pads). I told the woman at the front7 desk & she told me not to worry! Within an hour, she contacted me to let me know that she was able to obtain some chux for the duration of my stay! Impeccable customer service & beautiful, very clean hotel. Thanks to everyone one there, so kind! Jason T.

Good points: - modern and clean - price - size of room (we stayed in a suite) - fast internet - 2 large tvs (but only 1 remote) - very friendly check-in staff at reception - close to subway Room for improvement: - the sofa bed for our daughter was noisy, lumpy and uncomfortable. It needs a mattress topper otherwise the springs can be felt when sleeping ( and she doesn't weigh much). - 3 of us in the room but towels for only 2 people were supplied. Asked for more towels but only supplied extra towels for 2 more days (we were staying 3 more). - we could not change the air conditioning as the control unit is locked behind a Perspex box. The room was really cold when we first arrived and the thankfully the box was unlocked so we could set it to heat and 70. The next day the box was locked and set to 74 and cool which was ok. - breakfast buffet was very hit and miss. First day was good with plenty of food. The next day there was 1 bottle of fresh milk left, no fruit yoghurts and no more available as apparently they were waiting on a delivery. One cereal container had run out and was not replenished. The next day we could see the milk delivery on the floor and we waited for it to be made available for guests to use but it never was. I had to ask for 2 bottles but none was ever put out for the other guests. The last day was fantastic - change of personnel and suddenly there was an abundance of food again - lots of milk and the cereal was replenished.

AMAZING HOTEL!! Opened just a month ago! Breakfast, Housekeeping, Reception staff are all super stars! No matter the time of the day you will always see the staff with a smile on their face which is just such a refreshing feeling in such a big city like New York. My favorite park of this hotel beside the staff is their fitness center, very well circulated, equipped to be able to get a full body work out. All rooms only have queen beds which is great! Rooms are so nice and clean, size is expected for a hotel in the big apple. Once this hotel opens up their Bar/Restaurant it will 1000% be a GEM in the lower Manhattan area. Shout out to: Kaina, Ari, Ray and Adriel!