Best Western Plus Soho Hotel

The hotel was clean and room was comfortable. The location was great with easy access to subway. Breakfast selection was minimal. There is no late check out at this hotel and you are charged $25 per 1/2 hour Staff

The Best Western SoHo was sooo perfect. Not only was the entire hotel experience spotlessly clean, the service was exceptional. On the first day of our stay we did not anticipate that it would rain and the front desk kindly offered the let us borrow umbrella. At every turn the met our needs and more. We will definitely stay here again.

Location at the intersection of SoHo and Chinatown is prime for all the dumplings on one side, galleries on the other. 8 floors, so not super tall, but we heard zero street noise. Get the 3 person room for extra sq. footage, it's worth it. The actual pull-out bed is only suitable for a small person with a younger body; so know that going in. Do not put grandma on the pull-out. The front desk staff, the housekeepers, the breakfast staff: AMAZING. Every. Single. Person. So hospitable, so accommodating, so welcoming. They all deserve raises. We felt cared for, safe, seen, and appreciated as customers.

Room - it was a small without a wardrobe. We stayed 406 which is at the front of the hotel and was therefore nosey hence them providing ear plugs for guests. Bathroom again small without bath (which I knew when booking) Breakfast - fine, no complaints. Not a massive selection but likewise not small either. Expect toast pastries, egg, yoghurt. Staff - very friendly and helpful. Location - not the best location I've stayed in New York but it does have quick access to Canal Street station so you can get most places quickly. It's not in the part of SoHo I would want to stay. There are some things the hotel staff and management can't change to make this a five star review but it is still a decent stay.

Great hotel to stay at while I am in the area for business/meetings! Clean spacious rooms, great breakfast, and I loved the coffee station in the lobby! The staff is amazing, everyone is friendly and accommodating. I will plan to stay there in the future.

The location of this hotel is very convenient. Transportation- NYC subway are close by and sight seeing are all walkable. Most of all, their staff is professional and very helpful. The amenities offer are great from their free cappuccino to the daily breakfast. Highly recommended.

I work in upstate NY and every 6 months or so like to visit the city to recharge and sneak in some R&R. This was my second time staying at this Best Western due to the great location near lots of great amenities and very affordable price for the area! I had arrived much earlier than expected (around 10am when check-in is at 3pm) and the manager on duty Kaina was able to check me in early with no issues at all. She even recognized me from my last stay 6 months ago which was really special considering how much foot traffic the hotel must see everyday! The room was spotless with a smart TV for entertainment and a great high-pressure shower with plenty of clean towels available. Bed was nice and soft and the room had multiple lighting options and great sound insulation from the busy city below. The staff was kind enough even to keep my bags safe after I checked out when I wanted to grab brunch before returning home. I want to compliment Kiana, Reuben, and the other staff for making me feel welcome and adding some warmth to the big city. I hope to be back in 6 months!

Overall nice hotel. Rooms a little small bit ok. Breakfast decent. Location in SoHo good but closer to Chinatown. Not a lot of shopping nearby. No valet parking so park on street if you can find otherwise have to park in nearby garages. Plus for us hotel was dog friendly. Overall though would recommend based on value for the cost

The staff is very, very friendly and helpful from the time you enter the door. There is a coffee machine in the lobby which we definitely took advantage of. The rooms are clean and modern and I love that there is no carpet. They are smaller rooms which is common for New York. The location is not in the heart of things but there is a subway stop very close by that takes you right up to to Times Square in a matter of minutes. There is a new Eataly in SOHO a couple blocks away where we ate. The 9/11 memorial is walkable. The only change to the room I would like is the ability to control the room temperature even by a few degrees. It was a little warm. The breakfast is standard at all best westerns. I wish they could bump up the coffee quality but otherwise it was good. I would definitely stay here again.

Of all the Best Western properties we've stayed at the BW+ Soho puts them all to shame! Just an incredible property in an incredible city!! We loved the appointments and the bed was very comfortable. Extremely clean and again one of the best we've ever stayed at

Agency Travel office messed up my reservation, there was nothing for me in their system Rubin, the desk clerk took care of getting me a room and got me Checked in fast !! Great room, great location I will stay here again And thank you again Rubin!!

Honestly the best hotel experience I've had this far. Kaina was kind and very welcoming. She was such a pleasure to be around, always making sure that we were well taken care of. The rooms were clean! Thank you so much! Definitely will be back!

Awesome customer service. Tom at the front desk was very polite and helpful, accompanied all of needs. The facilities clean and rooms felt the were new updated and modern. Highly recommend. Location is great near subways and little Italy, and Soho.

The hotel is small, very well appointed and cosy. Perfect hotel if you want to be in a quiet part of town. Soho is great and the hotel is situated on a side road, so limited noise at night. We didn't hear anything in five nights. hotel staff are very helpful, esp Tom. You will not find a better hotel for a peaceful stay after a busy day sight seeing.

The Best Western Soho Plus was a perfect hotel! Newly built so the rooms were modern and spacious! Perfect location, short walk to china town, little Italy and Nolita! All staff were very accommodating and lovely. Breakfast was delicious. Room heater worked perfectly as we visited mid January. Loved everything about this hotel

The night we checked in, the front desk (Nichole) did an excellent accommodations especially with my adult autistic son.She made us very comfortable after the long travel we had.She is very loving.She put us to the room I wanted near elevator and a great view. I also met other hotel employees and they are also accommodating and friendly ( Kaina, Gio, Cristina,Delcy and Evan. The hotel is super clean and still new. We are looking forward to go back to NYC in 2024

The Best Western Plus Soho is a good property. The staff is outstanding. A shout out to Kaina, Nichole, Thomas and Sasha at the front des for making us feel welcomed. The room was immaculate Breakfast was convenient and great There is a subway stop very close and in Chinatown we enjoyed Shsnghi 21 Little Italy is a short walk away. I recommend the Best Western Plus Soho

The location might not fit everyone, the rooms are not the biggest, and definitely not fency, but we loved it! A minute walk from the subway, Chinatown, little Italy, the village. And most important: the friendliest team, mainly Nichole and Ray, folks that it feels that they're enjoying what they do.

I received a warm welcome. The room is large for this category of hotel. The room smells of wood with wood floors and walls. Nice modern bathroom. The hotel is brand new. USB sockets on the walls and very good free wifi. The best hotel I had had in Manhattan

We stayed 2 nights at the hotel while visiting NYC. The rooms were very clean, nicely accented and worked well for our visit. The hotel lobby was very nicely decorated and the free breakfast was very satisfactory. The location is an easy walk to the financial district and Chinatown and is close to the subway. Our flight didn't depart until evening, but the hotel manager, Tom, took our bags and offered to let us use the breakfast area to relax before heading to the airport later that evening. Thanks again Tom!

My stay at the Best Western Plus Soho was as good as I could have hoped for. The customer service is top of the line. The service started before I even arrived, as they made sure I was all set prior to coming and that I knew what to expect. I stayed one night, and was given an early check in (or I could have left my bags with the staff). The room was very clean and comfortable and the night's sleep was perfect. Couldn't hear any outside noise. After checkout, I was able to leave my bags at the front desk for a couple of hours as I tended to business and then came back to get them. Would highly recommend and if I'm back in the area and need a hotel, I will be staying here again.

Great location, we liked closeness to Tribeca and Piers for a walk in the sun. The Hotel was Fantastic, the breakfast exceeded our expectations, the hotel was kept very clean and all the team we met were super friendly and helpful. Rooms great.

I enjoyed my stay at this hotel. The customer service was excellent, the breakfast was decent, and the room was clean. Everyone that worked there was so polite and helpful. The only thing I can say that was unsatisfying was the sink water was brown anytime I turned it on. And they have a gym but I didn't use it.

Super clean, staff, front desk, management, all were extremely kind, helpful, accommodating, super helpful, fast, efficient, just all around amazing. Especially Gio and I forgot the female manager/front desk associate.

The stay was totally perfect, in every aspect ! Service providers, from the workers at the reception desk to the workers in the dining room and the room attendants, were very helpful and nice! The location of the hotel is excellent, close to all the surrounding neighborhoods within walking distance! The free breakfast was absolutely fine, and the coffee machine in the lobby is amazing and very high quality! And most importantly, we mentioned that it was our wedding anniversary and they prepared us a romantic and charming surprise in the room, including complimentary drinks and snacks!

Staff was so friendly and helpful even with our middle of the night arrival! Everyone was very accommodating. Location was good as it was also important that we were able to find parking within walking distance. Lots of shops and food in the area. We were also accommodated with a late checkout.

Amazing staff. Really went out of their way to assist us. The Hotel is perfectly located, clean and pleasent but the jewel on the crown is the friendliness and helpfulness of the staff. A real pleasure.

The bed is comfortable and the pillows soft and fluffy. The shower felt very nice, as well. The housekeeper did a great job cleaning and tidying the room every day, and the front office staff was very friendly and helpful.

Very quiet location, spacious for the city. Not a bad price! Great hospitality. Check in was simple and there seemed to be someone at the desk at all hours of the night. Would definitely stay again!!

Bed was small for a Queen but super comfy. I love a walk in shower and water got really hot. Kinda hot in the room the first night, not sure why we were so uncomfortable but the second night we slept more comfortable and the AC felt so nice. Breakfast was a nice surprise, didn't expect so many options. Thankful that we were able to drop off our luggage and Sasha at the front desk was sooo nice! The whole staff really, even in the morning during breakfast some of the staff came by to say good morning and kitchen staff was really nice too, always had a smile :) We knew we weren't getting housekeeping since we stayed two nights but they still knocked to offer towels. Everything was beyond expectation. Area feels safe coming in late night. So close to multiple trains. 99cent pizza across the street. I only gave 4 starts bc the bed felt a lot smaller than a queen size.

The best water pressure in shower on a hospitality property I've seen, and I have been to many over the years! Nicole is amazing! She is friendly, listens to guests, knowledgeable, gentle and efficient. Professional! Had similar experience with Delcy this morning despite our brief interaction. Hot, free breakfast with great variety. Short walking distance to Canal street subway stop. Walking distance to Little Italy for dining and other options. Very clean. Modern finishes. Firm comfortable bed. Smaller room but space used well. Would return. Would recommend!

10/10 would recommend! The staff is beyond accommodating, friendly and professional. They let me know when my room was available early, before check in, so I could rest before a reservation. They offered complimentary breakfast! The room was spotless and the overall hotel was clean. The general vibe was chill and quiet. It is in a good location, walking distance to cool museums and food spots. Will definitely be staying here again!

Everything in New York is expensive, for a small room at almost $300… i am unsure about how i feel. Room was spotless and quiet. We stayed on the 6th floor. They dont have body washes but soap. The soap leaves a feeling behind after using it, i only used it for my hands because of that. The staff are always corteous and friendly. Kaina was very welcoming and so was the other hostess. The guy who handled luggages was also helpful. There are three subway stations near the hotel which is good and we felt safe while we walked around. Liked the idea of making your own waffle. Breakfast was ok, it was enough. It made up for the price point ;p Might think twice about staying again. I may need to research more about other areas and other hotels.

The hotel was wonderful. The staff was wonderful. Beds and pillows very comfortable. Bedding was heavenly. Hotel safe and secure. Only admittance after 9pm is with your room key. Rooms were spotless and new. Entire hotel was spotless. Bathrooms lovely and small yet plenty of storage and shelves to put products. Great selection of in-room shampoo, soaps, etc. On the first night we were delivered a lovely little snack basket for our stay with a hand written thank you note. I live in the NY Metro area and work in NYC. This trip was so my daughter could get to her ballet intensive around the corner. She's 14 and I felt very comfortable with her being alone coming/going mid-day with the staff present while I was at work. They continually asked her if she needed anything. Also included with our stay was a lovely breakfast of eggs, meats, veggies, potatoes daily with other quick options line yogurts, cereals, fresh muffins and pastries, juices, etc. Highly recommend the Soho Best Western Plus.

Very clean, free hot breakfast, room was comfortable, good water pressure in shower. They provide ear plugs, because it is loud, request room not street facing if you can. Close to canal st and little Italy.

Excellent hotel. It's new and immaculate. Our room had a very comfortable bed. The shower had great water pressure. We loved the breakfast buffet that is served until 10 am. The staff is friendly and helpful. We felt welcomed. We'll return. Thanks so much Kaina and Nicole at the front desk are wonderful

The hotel is situated in a perfect place where you can go to Chinatown or little Italy jump on the subway to go to time square or the Bronx. The hotel was clean the beds were comfortable and the staff was amazing. Always willing to assist. I will definitely come back and stay at Best Western Plus Soho.

We were in NYC for our honeymoon and we loved our stay at Best Western. The staff was very professional and incredibly helpful. A special thanks to Nichole, Deky and the rest of the staff which welcomed us during our stay. Breakfast was good, but I personally did not like the coffee (maybe the only improvement point). Overall I strongly recommend the hotel also for his convenient location, next to many subway stations.

My boyfriend and I enjoyed a small, QUIET, clean room here. Great location, plenty of restaurants and shopping in the neighborhood. The staff was super friendly and helpful. We'd absolutely stay here again!

Great hotel just in the middle of Chinatown and only like 3 minutes away from Canal Street subway station. Breakfast could offer a little bit more choice, but besides this everything was perfect. Staff was extraordinarily friendly and supportive.

The front desk and breakfast room staff members were helpful and friendly. I use a mobility scooter and the staff went out of their way to be helpful. Isaac carried my coffee, made delicious waffles for me and delivered them to my table when he noticed that it was challenging for me to navigate the breakfast buffet. Kaina who works at the front desk was friendly and warm, helping to make my visit to NYC a positive experience. Thank you!

Oh I almost hate to leave a review cause it will sell out-lol!! This property is like coming home for me and for someone who travels constantly, that's a big deal. I absolutely love this space and it certainly rivals the boutique hotels in the city. The decor is absolute stunning, cleanliness is beyond excellent, service is impeccable (thank you Tom, Nichole, Kaina, Zendalye and Rayonce), the amenities come in handy and the area is so convenient. I can walk almost anywhere and if it's too hot to do that, the trains, buses, ferry are all close by. I truly appreciate the dedication to customer satisfaction and precise attention to detail. It makes a huge difference in the experience guests have.

It was clean, well managed and extremely comfortable. The pillows and bed were very comfortable. The breakfast was very good too. Everyone was welcoming and efficient. We also want to give a special shout out to Nicole for giving us a beautiful anniversary basket in our room with snacks and drinks. It was a very sweet surprise. We will definitely be staying here again in your next trip into the city.

I loved my stay here. Clean, modern design; room was very quiet and comfortable, small but space to move around. Staff was helpful and friendly. Their complimentary breakfast was tasty, breakfast area was always clean and well stocked, options changed daily and was fresh.

Oh I almost hate to leave a review cause it will sell out-lol!! This property is like coming home for me and for someone who travels constantly, that's a big deal. I absolutely love this space and it certainly rivals the boutique hotels in the city. The decor is absolute stunning, cleanliness is beyond excellent, service is impeccable (thank you Tom and Rayonce), the amenities come in handy and the area is so convenient. I can walk almost anywhere and if it's too hot to do that, the trains, buses, ferry are all close by. I truly appreciate the dedication to customer satisfaction and precise attention to detail. It makes a huge difference in the experience guests have.

Second time for me, great hotel, good location, very nice breakfast buffet. Clean and well equipped room but above all - great customer service, staff is always very nice and courteous. Specifically Zandalee (Sasha) went above and beyond and was extremely helpful during my stay. Definitely coming back!

I stayed at this hotel for one night in March-23. Very clean and fresh hotel with a very good location if you like the neighborhoods around SoHo and Greenwich Village etc. Quite small rooms but that is also the case in most hotels in NYC. Good breakfast buffet. Very reasonably priced unlike most things in Manhattan. Helpful and friendly staff. Would definitely return.

Everyone at the front desk were so kind & extremely helpful. I cannot thank them enough! I just had leg surgery a few days earlier & ran out of chux (waterproof bed pads). I told the woman at the front7 desk & she told me not to worry! Within an hour, she contacted me to let me know that she was able to obtain some chux for the duration of my stay! Impeccable customer service & beautiful, very clean hotel. Thanks to everyone one there, so kind! Jason T.

Good points: - modern and clean - price - size of room (we stayed in a suite) - fast internet - 2 large tvs (but only 1 remote) - very friendly check-in staff at reception - close to subway Room for improvement: - the sofa bed for our daughter was noisy, lumpy and uncomfortable. It needs a mattress topper otherwise the springs can be felt when sleeping ( and she doesn't weigh much). - 3 of us in the room but towels for only 2 people were supplied. Asked for more towels but only supplied extra towels for 2 more days (we were staying 3 more). - we could not change the air conditioning as the control unit is locked behind a Perspex box. The room was really cold when we first arrived and the thankfully the box was unlocked so we could set it to heat and 70. The next day the box was locked and set to 74 and cool which was ok. - breakfast buffet was very hit and miss. First day was good with plenty of food. The next day there was 1 bottle of fresh milk left, no fruit yoghurts and no more available as apparently they were waiting on a delivery. One cereal container had run out and was not replenished. The next day we could see the milk delivery on the floor and we waited for it to be made available for guests to use but it never was. I had to ask for 2 bottles but none was ever put out for the other guests. The last day was fantastic - change of personnel and suddenly there was an abundance of food again - lots of milk and the cereal was replenished.

AMAZING HOTEL!! Opened just a month ago! Breakfast, Housekeeping, Reception staff are all super stars! No matter the time of the day you will always see the staff with a smile on their face which is just such a refreshing feeling in such a big city like New York. My favorite park of this hotel beside the staff is their fitness center, very well circulated, equipped to be able to get a full body work out. All rooms only have queen beds which is great! Rooms are so nice and clean, size is expected for a hotel in the big apple. Once this hotel opens up their Bar/Restaurant it will 1000% be a GEM in the lower Manhattan area. Shout out to: Kaina, Ari, Ray and Adriel!