Best Western Premier Empire State Hotel, New York

Excellent hôtel très bien situé ! Chambre propre et literie hyper confortable ! Personnel très agréable et gros plus Khaoula parle français et nous a beaucoup aidé ! J'y retournerai sans hésiter nous y avons séjourné 7 nuits par contre nous n'avons pas pris le petit déjeuner pour partir tôt le matin De l'eau du café et du thé sont à volonté dans le hall de l'hôtel vous pouvez même manger dans un espace réservé vos plats à emporter

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
Hi Travel38103640532, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, beddings and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review. We will share your kind words to our staff, especially Khaoula and we can't wait to serve you again. Thank you very much

Nous avons été très bien reçu par tout le personnel et notamment Khaoula à l'accueil qui s'est très bien occupée de nous, car en plus elle parle farnçais.... L hotel est très bien placé pour visiter , très propre et bien chauffé, pas de bruit de la rue et la chambre est faite tout les jours. Le petit déjeuné est copieux et varié. restaurants variés en face de l hotel.

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
Hi vecchiod2023, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review. We will share your kind review to our staff especially Khaoula and we can't wait to serve you again. Thank you very much!

Super propres, très bien situer et personnel très accueillant. Lit confortable et peu de bruit extérieure.Je recommande a 100% Seul bémols le déjeuner n'est pas super mais plusieurs restaurants de déjeuner au alentour

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
Hi joanieb376, Thank you so much for your kind words. I'm so pleased that you found us a clean and comfortable place to stay and that our location and hospitality were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. Thank you for your recommendation and we look forward to having you with us again soon.

Hôtel propre, prestations de haut niveau . Lit confortable, pas de bruit et le Personnel sympathique surtout KHAWLA ! Souriante, réactive, elle parle anglais français et arabe ! Merci beaucoup khawla. Je reviendrai à cet hôtel et je le recommande fortement. Bien cordialement abdel Majid de Paris

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
Hi Abdelmajidparis, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff, especially Khawla is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Petit déjeuner a fuir, bien trop cher et à 200m vous avez un PDJ bien plus copieux a 50% d autre part, inutile de vous presenter en salle de petit déjeuner sans avoir paye d avance à la reception..moi je n ai pas aime cette approche

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
Dear guyhebding, Thank you for staying at our hotel and for taking the time to write a review. We apologize for the difficulty you experienced with our breakfast. We are glad to know you found the location of our hotel convenient and enjoyed our hotel's amenities provided. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

L'hôtel est très bien situé, vous êtes accueillis chaleureusement par Khaloula à la réception, un vrai rayon de soleil, qui prend soin de vous durant tout le long de votre séjour. La chambre est spacieuse et propre. Le lit est comfortable et vraiment douillet. Je vous recommande à 100% cet hôtel pour votre séjour à NY

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
Hi Stephanny M, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, clean and spacious rooms, and with our friendly staff especially Khaloula. We are glad you enjoy staying with us. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Premier Empire State Hotel.

L'hôtel est propre et il est très bien placé. Il y a une cafetière avec café et thé à disposition. Nous avons la chance d'avoir une hôtesse se prénommant KHAOULA qui parle français et qui fait preuve d'un professionnalisme exemplaire. Elle est très disponible, à l'inécouté de nos demandes et d'une gentillesse incroyable. Elle nous a convaincu et lors de notre prochain séjour, nous reviendrons dans cet établissement sans hésitation.

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
Hi 592joellej, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, hospitality and amenities were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff especially Khaoula. We look forward to seeing you and your family again.

Petit déjeuner seulement si le personnel est présent sinon salle fermée et obligation d'aller à l'extérieur. Le mitigeur de la douche était défectueux. Les parties communes, couloir des chambres, n'étaient pas propres.

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
Dear mauricevallin, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our apologies for the breakfast, cleanliness and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

Hôtel très bien situé (a deux pas de l'empire state building) et très propre. Personnel très accueillant et très à l'écoute avec une mention spéciale pour Khaoula. Buffet petit dej très bon rapport qualité prix. Très bon hôtel que nous recommandons.

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
HI maingueneaua, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, especially Khaoula, our location, breakfast, and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Hôtel parfaitement situé pour visiter les quartiers de New York. Un accueil dans l hôtel au TOP. Mention spéciale à KHAOULA, hôtesse d accueil de l'hôtel, très gentille et aimable. Elle nous a accueilli de fort belle manière avec des petites attentions chaque jour.

Guest Relations Manager, General Manager de Best Western Premier Empire State Hotel, a répondu à cet avis
Hi tropico37, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and convenient location exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff, especially Khaoula. We look forward to seeing you and your family again.