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Best Western Gregory Hotel, New York

4.0/5  - basé sur 419 notations.
8315 4th Avenue, 11209-4412, New York, United States - See map

Welcome to the Best Western Gregory Hotel, a local landmark in Bay Ridge, one of Brooklyn’s finest neighborhoods. Our guests enjoy the best of what Brooklyn and New York City have to offer. This historic hotel is located within one block of the countless local restaurants, bars, and boutique shops of Bay Ridge, a neighborhood ranked in the top 12 of New York Magazine’s Best Places to Live in NYC. The New York City subway is two blocks away that affords easy, direct access to all of the world renowned attractions of Manhattan, including Times Square, the Statue of Liberty and Central Park. For those wishing to explore Brooklyn, the Best Western Gregory Hotel is the perfect starting point. Guests can take a stroll across the famous Brooklyn Bridge, visit to the Prospect Park Zoo and the Brooklyn Botanical Gardens, or even enjoy watching the borough’s first professional baseball team since the Dodgers left for Los Angeles by taking in a Brooklyn Cyclones game. The Best Western Gregory Hotel is your perfect home away from home. Guests will receive the highest quality of customer service and find unbeatable amenities at an affordable price. Our rooms come with satellite television on 32-inch flatscreens and free wireless high-speed Internet access. A complimentary continental breakfast that includes locally-made Brooklyn bagels is served every morning. Entertaining is made easy, as guests can enjoy our Madrid Lounge, which has been serving cocktails since the 1920s. Those traveling on business will enjoy our 24-hour business center with printing services and our 3,000 square feet of flexible meeting space that will suit the needs of any event big or small. The hotel is also conveniently located to the Maimonidies Medical Center, Lutheran General Hospital and the Fort Hamilton Army Base. We look forward to your next stay in beautiful Bay Ridge! Our friendly, helpful staff is eager make your next trip to New York City your most memorable yet.

Best Western

Gregory Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 416 guest reviews
NOTE ISSUED
Excellent
132
Very Good
141
Average
86
Poor
26
Terrible
31
REFER TO NOTICE
Business Business
75
Couples Couples
77
Family Family
171
Friends getaway Friends getaway
47
Solo travel Solo travel
26
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very nice!"

5
08/09/2018

Everything was just perfect. Friendly staff at the reception, rich breakfast with scrambled eggs, sausages, juices, cornflakes, coffee, yogurt, french toast and ... The rooms were large and included a TV and coffee machine. The bathroom is large too and ... the shower was modern and perfect. I really loved my stay @ Gregory!

"CREDIT CARD SCAM ALERT!!!"

1
16/08/2018

CREDIT CARD SCAM ALERT!!! We stayed at the hotel 5 months ago in April and it was an ok stay- nothing special. We used their car valet service and at the end of our stay were provided with a receipt that we had paid for everything. Few days ago (in mid August) I received a call from their manager saying that our card was not charged for the valet service and she wanted me to authorize the payment and provide new card information since my original card had expired at the end of May. I was dumbfounded and amazed and said that I would NOT authorize such charges 5 months after we had stayed and had been provided a receipt. She proceeded to say that there had been a mistake at the front desk and the card was not charged which I don't feel that it is really my responsibility. I would understand completely if it was a week, 2 weeks or even a month later but 5 months later is just pure madness and might I add, highly unprofessional and suspicious. So our conversation ended with me saying very calmly that I do NOT authorize any charges on my card at this time and she said: "Ok, bye!". Well, I looked at my bank account today and I see the charge from this hotel that was submitted yesterday (5 months later). I do not know how they got my credit card details because the original card I had used for this transaction is expired. I realize that the credit card number always stays the same and only expiration dates and codes on the back change so they must have guessed my expiration date until they got them right. This is so unprofessional over $27 charge. I would not recommend giving them any of your credit card details because obviously they feel like they can authorize a payment at their own will at any time that they desire even if it is them who made a mistake at the check-out counter. DO NOT STAY HERE!

Best Western G, Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Guest, This is the General Manager of the hotel and I have read your review and have noted your concerns. I would like to further discuss this issue in detail with you for clarification and to hopefully resolve this matter amicably for all parties concerned. Please contact me at the property at 718-238-3737 extension 107. I am available Mon-Fri 9am-5pm. Looking forward to hearing from you soon and I sincerely apologize for any inconveniences this matter may have caused. Sincerely, Management

"Inept staff."

3
05/08/2018

Need better training and a better cleaning crew for rooms and the hotel property itself. Not professional enough. Could use some uniforms to tighten up the place visually. Pork products for breakfast would be appreciated, unless you officially designate a religious order for the place.

Best Western G, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 718-238-3737 ext. 107. Kenny Scoby General Manager Best Western Gregory Hotel.

"Convenient "

3
03/07/2018

We stayed for one night to visit friends nearby. It was a good choice for our need. The front desk staff were very friendly and accommodating. The room was clean except for a hair on the wall in the shower, which is a little disturbing for me. Other than that the room was fine, they offer free breakfast which we didn't do but is rare in nyc. I would stay again.

"Good location."

4
25/06/2018

The hotel location is very convenient. The R train is right down the block. Parking is on the street which is already hard to do. Many bars and restaurants along the main avenues. Elevated building yet at times you can still hear the R train below. Not bad the higher you go and in the back of the building. I have not lived in the area over 30 years but have a need sometimes to return. St Bernadette Grammar School 50th Reunion this year and have plans to stay. They set up a block for us to stay.

"Cozy hotel in the heart of Brooklyn"

4
20/06/2018

Conveniently located. Clean. Pleasant staff - seems some parts are updated and others are not. Since this is a national chain I would expect carpet upgrades, etc. but when I mentioned it they said it's on the list. Will stay here again. Good value.

"Nice Hotel in Bay Ridge"

4
27/05/2018

We visited Bay Ridge from Florida and The Gregory was exactly as advertised. When we return to Brooklyn in the future we will book a room at The Gregory again. The hotel could use some new carpeting, and the bed was not very firm, like most hotels but otherwise it is a very nice NYC hotel with a great staff in a safe Brooklyn location.

"Clean but Checking in was torturous"

3
12/05/2018

This hotel is clean and in a great location. Our difficulty was with check in. We were in town for a funeral. I booked 3 rooms on two different reservations. For some reason the desk staff could not comprehend this. They found the first room, swiped my card, and then tried to send us on our way. When I repeated that I had another reservation with 2 more rooms, they found that reservation, and swiped my card again. Then gave me a key for one more room. I then had to point out that there was a third room on the same reservation. It took over 30 minutes to check in, at 10pm at night. All the while my 90 year old parents were waiting (one standing, one in a wheelchair) to go to their rooms, which they could not do without my help. There was no sense of urgency on the part of the staff. I requested a n accessible room in my reservation, but none were available. Of the three rooms, one was larger than the other. I didn't realize this and eventually sent my parents to their room with one of my children, only to find out later that the wheelchair did not fit further than the entryway. By the time I found out the size difference, they had already struggled though getting into bed in the very cramped space. It would have been nice if the staff had pointed out that one of the rooms would be a better than choice for them than the others. Additionally, when I asked about parking, I was told that there weren't any valet spots left. After I sent my family out in a thunderstorm to find parking, they suddenly found two spots. In short, I was pleasantly surprised by the cleanliness of the hotel. I felt that the staff was inept, which was very difficult after a long day of traveling with the elderly.

"Clean and comfortable"

4
15/04/2018

Clean, comfortable and great service. Not far from subway station, and in the middle of Brooklyn's Bay Ridge neighborhood. Plenty of places to eat and shop nearby. Although we arrived too early in the day to check in at that moment, we appreciate being able to store our luggage there while we ran a few errands before checking in later that day. We were also able to keep our luggage at the hotel for several hours after check out time before having to head back to the airport.

Best Western G, Front Office Manager at BEST WESTERN Gregory Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management.

"Great Location, Nice Hotel"

4
12/03/2018

Had everything I needed for a short business trip to Brooklyn- quick check-in, fast internet, comfortable and clean rooms, stores and restaurants located 1 block away in either direction (3rd and 5th Avenues), coffeemaker microwave and refrigerator in room, better than average buffet breakfast with all the usuals plus scrambled eggs and turkey sausage. Would definitely stay here again.

"Great Hotel in a great neighborhood!"

5
10/03/2018

Clean rooms, excellent breakfast, friendly and accommodating staff. 2 blocks from subway - easy travel to Manhattan, Coney Island, etc. Lots of great restaurants and shops within walking distance. Safe neighborhood with lots of culture!

"Ok "

3
03/02/2018

Check in was slow understaffed you could tell. My shower door was broken my room was fine breakfast kinda sucked begals we're good, the bar was closed at or bye 11. There were hookers sneaking in and out and some cagey hood rats.its my 3rd time there. I don't think I will stay again so all in all not good The bed sucked to and the heat sounded like a jet plane. Plus big problem absolutely no parking to unload your stuff . You have to usually park at least 4-6 blocks away so I gotta say I wasn't happy.

"Comfy"

5
03/01/2018

Great stay! Staff friendly and helpful! Nice view of downtown! Close to bus routes and subway! Was so hapy to have the valet service during the cold snap! Reasonably priced! They had all kinds of food information

"Christmas in Bay Ridge"

5
30/12/2017

My husband and I had a lovely stay at your Hotel Gregory over the Christmas weekend. We are natives of Bay Ridge but now live in Florida. Your hotel has been beautifully renovated and it was a pleasure staying here while visiting my relatives.

"Wonderful hotel, great staff, fun neighborhood"

5
29/12/2017

We wanted to stay close to NYC at Christmas time, and found a fantastic hotel in the southern end of Bay Ridge. The staff was tremendous - from the cheerful breakfast room manager to the quiet and efficient housekeeping staff. While I prefer queen size beds, the double beds were very comfortable and the temperature in the room was easy to control.

"convenient location"

3
29/12/2017

This hotel is convenient to shopping, restaurants, transportation. However, the room had stained drapes, poor lighting, dusty & dirty headboard and a tiny bathroom for a "king suite". The price was high for the Christmas weekend, so not a good value. Also, we had to reset the room key every day - a real nuisance.

"very nice hotel Christmas Eve"

5
27/12/2017

we stay at Best Western Gregory Hotel when we visit my daughter on Christmas Eve - location is great for us. staff has always been very helpful and courteous - our check in this visit was quick and courteous - rooms are very nice and bathroom has been updated with a nice walk in shower. - valet parking is a plus since parking in the area can be challenging. very nice buffet breakfast - food was replenished as it was used - the server was extremely pleasant

"Worst experience"

1
17/12/2017

This was not a good experience the staff had terrible customer service. I called before I got there and asked was there early check in. They told me I could pay $60 to check in early. When I got there after traveling for 24 hrs to get there this was not the case. They offered us breakfast which was nice but we slept in the breakfast room nd lobby for over 3 hrs. This was very embarrassing. I heard people checking out of their rooms early but they still refused to put us in a room even though I was willing to pay the extra fee. We literally only spent 1hr in the room we payed for. They seemed to not care at all about out concern when we talked to them about it.

"hotel is bad service"

1
09/12/2017

I change there for my wedding day. Ask the frint desk to fix my room for professional pictures and she said to ask someone else. Ask the cleaning lady she said is wasn't her room seactio. I had to do my own room and ir was dusty i was afraid my dress will get dirty.

BestWesternHotels, Corporate at BEST WESTERN Gregory Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Western Gregory"

5
08/12/2017

Great hotel in a great neighborhood and only 40 minutes to Manhattan. Very comfortable, clean and safe. Housekeeping team is great and friendly. The front desk person Gehah is kind and accommodating. I highly recommend.

"Basic but nice enough"

3
04/12/2017

The room was clean, large and very nicely decorated. The bed was comfortable. Noisy from the street noise and thin walls/floors. No facecloths in the bathroom. Front desk staff was nice and helpful. Breakfast was what you'd expect for free. Avoid the eggs and sausage.

"Reasonably priced for Brooklyn, but in need of updating"

3
26/11/2017

For the price of this room in Brooklyn NY, this is a good hotel. It is not fancy and in need of a redo. The floor layout is strange and confusing. We had a chance to speak with three of the staff at the front desk and only one of them was professional, pleasant and helpful. The other two seemed totally disinterested in their job. The complimentary breakfast was unremarkable.

"Excellent!"

5
21/11/2017

The hotel was clean, safe, accessible to shopping & All transit for getting quickly into city. The complimentary breakfast was an indulgent bonus. All Staff were extremely dedicated to their jobs and the comfort of my extended stay there.

"great location"

5
18/11/2017

We were at this hotel for 3 nights, and enjoyed our stay very much. We were there to visit Brooklyn,and this hotel was convenient to the places we wanted to go. It was quiet, and the breakfast was very good.They served bagels from a local bakery, and they were delicious ..

"A night in Brooklyn"

5
13/11/2017

I am very happy with my choice to stay at the Best Western Gregory Hotel. It is clean, comfortable, friendly, near public transportation and close to wonderful restaurants. I stay there every time I go to Brooklyn.

"Good place to stay in Brooklyn"

4
10/11/2017

The hotel has a good location, having restaurants and stores nearby, a subway station is located 2 blocks away from the hotel that will connect you with all the things that you can do in the city. The rooms are clean and comfortable and the breakfast is good. The only cons about this hotel would be that sometimes you can hear the noise made from the trains of the subway.

"Brooklyn experience"

5
06/11/2017

I stayed for 1 night and I liked it. I have stayed in this hotel in the past too; the location is very convenient for me and I can avoid the traffic of Manhattan, meet my friends and be close to public transportation

"Great location"

4
31/10/2017

Perfect location for our family event a block away. Parking is offsite with a valet. Staff was very helpful. It took some getting used to when the subway runs under the hotel. The rumbling took a while to get used to.

"A really lovely hotel near so much."

5
31/10/2017

The Gregory is located in the heart of Bay Ridge Brooklyn, one of the most lovely and picturesque neighborhoods of NYC. The rooms are modern, clean and pleasant. The service is great. Upon arriving the woman at the desk welcomed us cheerfully and gave us all the info we needed for a restful and enjoyable stay. They have valet parking at an additional cost of $25 per night which really came in handy as Bay Ridge street parking in that area can be tough. The hotel is located near public transportation (subway and bus) plus there are plenty of car services around. There are no shortage of eating places of all kinds of food and price range. The hotel includes breakfast which offers an ample selection of hot and cold dishes. The Gregory is located near the business center of Bay Ridge, but walk a few blocks down and you'll be in one of the most beautiful neighborhoods with lovely homes and harbor views. Can't wait to return.

"Great place"

5
28/10/2017

Stayed in this hotel for 5 nights for visiting friends in NYC. Good location. Good service. Nice and clean rooms. Good breakfast with a big selection of fresh fruit and other choices. Enjoyed it. Would recommend it to anyone visiting New York.

"Overall a very nice place to stay"

4
25/10/2017

Very clean, safe, convenient to the subway and shopping areas, a good place to stay. Other Best Westerns I have stayed at have had swimming pools but this one doesn't. That's the only negative comment I have. Probably, the hotel is too small and a swimming pool would take up a lot of room needed for other things.

"our stay in New York"

4
24/10/2017

The Gregory is an updated hotel in Brooklyn. The room were good and the renovations made the stay very good.The breakfast room was awesome and gave us a good start on our day to see NYC. Would stay there again in the future.

"clean, safe haven in Bay Ridge neighborhood of Brooklyn"

4
24/10/2017

Very clean, moderately priced( for New York !) hotel. Centrally located in an area with no other nearby hotels with easy access to restaurants, transportation and residential neighborhoods. Includes adequate breakfast with good overall service by staff.

"3 Days in Brooklyn"

4
23/10/2017

The Best Western Gregory is a good choice if you are looking for a convenient location, centrally located to most of Brooklyn, as well as easy access to Manhattan via subway or car. The hotel staff was quite pleasant and the rooms were neat and upgraded. The only issue is that (probably because it's an older location) there was a slight musty odor. Not too offensive, but you could notice it. Continental breakfast was sufficient, but there were plenty of options within walking distance. valet parking is available, but not guaranteed. Upon checking out, there was a sign at the front desk informing guests checking in that the parking was full. Street parking is available but difficult to find. Also, do note that you can feel (and hear) the subway pass under the building about every 8 - 10 minutes. I'm a native so it didn't bother me.

"Awesome cost x benefit"

5
13/10/2017

We had a nice stay in this hotel. Clean bedrooms, very close to the subway station and nice breakfast. Not to mention they have a caring staff, specially Gary, who is responsible for the organization of the breakfast. Amazing cost x benefit. Recommended.

"BW Gregory Hotel"

5
12/10/2017

Nice getaway. In retrospect for those visiting from South Florida it reminds me of quaint Hotels in Coral Gables, and Landmarks Hotels of South Beach. The Staff has great rapport, and the hotel location is excellent for local shopping. The access to public transportation re bus and subway is just a block away. The Brooklyn location is in a heavy pedestrian area that is active late night if you prefer not to travel into Manhattan. Great location to consider for Focus Groups, Business Meetings, and Conventions.

"Family visit to see grandson "

4
08/10/2017

Grandson stayed at motel during 3 day visit it was wonderful to see him and his mother, motel attendant was friendly they 1st gave me room with no fridge or microwave when I ask for another room that had them both they only could accommodate me with a room with the fridge which was acceptable to me overall everything was good

"Great Value - Great Location"

4
05/10/2017

Friendly staff. Spartan bar. Very clean and comfortable rooms. I booked this hotel while traveling on business and would definitely go back. The beds were comfortable. While my room was on the small side, the bathroom was very clean and modern. Even the in room coffee was great, having enough coffee for three cups instead of the usual two.

"good hotel"

4
26/09/2017

it's a nice hotel only the parking issue that i did like but it is in a good location where there are a lot of shop and restaurants that are not expensive i think i will stay there again i recommend this hotel.

"So horrible didn't even get to stay here"

1
21/09/2017

Definitely and absolutely one of the worst hotel staff I've ever dealt with. Kenneth the manager is very rude and unaccommodating . I booked 2 suite rooms here for my wedding weekend so I'd have somewhere to get ready and Gehad, the person who booked my stay messed up very bad and only booked one suite for one night instead of 2 suites for two nights. I called two times on this issue and Kenneth was very rude, saying a stated my case already but there's nothing he can do. Very uncaring and not understanding about the situation at all. Knowing that the staff made this HUGE mistake on my WEDDING weekend he did not offer a way to fix the situation or any compensation for their mistakes. On top of all this I left Richard Murphy, the general manager, 2 messages which he never returned. The only employee there that has some sense of what she was doing was Kim. So thank you Kim for being understanding and trying to help in any way you could, but I would suggest looking for a job elsewhere cuz working with people like Kenneth, Gehad, and Richard is going to make you look bad and make you job impossible and harder.

"Best Western Gregory - a gem in Bay Ridge"

5
14/09/2017

Great location and value! Wonderful Staff!! Explore Bay Ridge & Brooklyn on foot and the subway is just blocks away. The atmosphere of a small town in the big city! Excellent Restaurants nearby. Fitness centre just down the street - visit Dolphin Fitness and get special rate for hotel guests.

"Didn't even get to stay here because it's horrible!"

1
13/09/2017

Definitely and absolutely one of the worst hotel staff I've ever dealt with. Kenneth the manager is very rude and unaccomodating. I booked 2 suite rooms here for my wedding weekend so I'd have somewhere to get ready and Gehad, the person who booked my stay messed up very bad and only booked one suite for one night instead of 2 suites for two nights. I called two times on this issue and Kenneth was very rude, saying a stated my case already but there's nothing he can do. Very uncaring and not understanding about the situation at all. Knowing that the staff made this HUGE mistake on my WEDDING weekend he did not offer a way to fix the situation or any compensation for their mistakes. On top of all this I left Richard Murphy, the general manager, 2 messages which he never returned. The only employee there that has some sense of what she was doing was Kim. So thank you Kim for being understanding and trying to help in any way you could, but I would suggest looking for a job elsewhere cuz working with people like Kenneth, Gehad, and Richard is going to make you look bad and make you job impossible and harder.

"pleasant"

4
10/09/2017

Great place to stay near all kinds of transportation-both subway and buses were in walking distance. We would hop on a train every morning and go to Manhattan. Before we would go sight seeing we would enjoy a large selections of breakfast items-bagels waffles muffins etc. The Staff was especially helpful we would get help with places to see and how to get there. Would stay there again without any doubt

"Horrible"

1
08/09/2017

When entering the room the first thing we noticed was the terrible musty smell. Then on top of one of the pillows was an enormous bug. I have never experienced anything like this. I was extremely disappointed and will never return to this hotel.

Hotel_Gregory_GM, Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Guest, We thank you for taking time out of your schedule to share your feedback regarding your recent experience with us here at the Best Western Gregory. As per our conversation, we do once again apologize for failing to meet your expectations in regards to our product and especially on your special night. We will address all of your concerns and will make the necessary improvements to ensure that going forward we are giving our guest great product as well as exceptional guest service. We hope you return to see us again to give us another opportunity to make it right.

"Brooklyn, NY"

5
01/09/2017

Very nice location. Parking can be a problem if valet parking is full. Close to lots of restaurants, shopping and subway!! Friendly and accommodating staff! We had a very pleasant stay here. This was my 1st trip to NY and I was amazed at how close the subway was. It made it very convenient to visit the 911 Memorial, Times Square and other major attractions.

"Brooklyn stay"

4
25/08/2017

Convenient to where we wanted to be. Clean comfortable room. Above average breakfast with delicious bagels! Friendly staff. Only negative was it took 3 requests to get extra pillows. Would stay here again.

"Birthday trip to NY"

4
15/08/2017

This hotel is very conveniently located, its right off the subway! Very easy to get to coming from the city. I was there for one night and I had a suite. The bed was very comfortable. The only thing I didn't like was the shower pressure wasn't the best.

"Nice Hotel, good location"

4
15/08/2017

We enjoyed our stay here. Breakfast was served at no charge from 6:30 to 9:30 am. Rooms were nicely decorated and comfortable. Check in staff was very accommodating. They have valet parking for $25 per night.

"Great stay"

5
15/08/2017

Love the decor very modern but not so dated. Great room very spacious and room to hang or put clothes in drawers. Breakfast we liked plenty to drink and lots of bread choices along with fruit oatmeal etc. Valet parking is offered for a fee and lobby area great for seating realaxing and people watching.

"Awesome Staff"

5
13/08/2017

My second stay at this hotel was in early July. My family prefer this hotel because it close to the subway, restaurants and shopping. There was an issue with my credit card which was accidentally charged although I prepaid with a third party. Kenneth was awesome with getting in contact with my credit card company to resolve the issue. Jihad is great as well and showed empathy and concern. This is our go to hotel when staying in Brooklyn.

"Overnighter"

4
10/08/2017

Stay overnight to visit Coney Island and see a Brooklyn Cyclones game and watch the fireworks. Very short trip, traffic was a challenge on a Friday late afternoon. Overall a very good time and great place to go and check out.

"Not clean"

2
08/08/2017

Rooms smell musty and bedding is not soft or comfortable. There was hair in the eggs during breakfast. Staff was nice and accommodating and for the New York area the rooms were a nice size. Located near a train station and area feels safe.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear 943whitneyw, I am truly sorry your stay with us was less than perfect. Our goal is to provide superior accommodations via a friendly staff. I am sorry the breakfast was unsanitary and unappealing. We hope these isolated incidents would not deter you from staying with us in the future. Regards, Richard J Murphy General Manager

"Nice Hotel with Friendly Staff"

5
06/08/2017

We really enjoyed our stay at the Gregory Best Western. It was very clean and the staff was very friendly. I recommend this hotel if you want to stay in Brooklyn NY. It's close to the subway and within walking distance to restaurants.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear P8245WDcarolw, Thank you for your concise review of your stay at the Best Western Gregory Hotel. Thank you for mentioning the hotel was clean and the staff was very friendly. Our location does afford great proximity to the subway and great family owned restaurants with in walking distance. We hope to have the chance to welcome you back in the future. Sincerely, Richard J Murphy General Manager

"Excellent hotel in Brooklyn"

5
31/07/2017

Great Hotel in a great location in Brooklyn. My sorority sisters and I stayed at this hotel to be close to a friend that lived in Brooklyn. This hotel had everything we needed and was closed to a great shopping/restaurant area as well as several transportation options to Times Square and many tourist areas. Very quiet and safe area which allowed us to walk to shopping and excellent restaurants.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Susan G, Thank you for posting your wonderful comments about your recent stay at the Best Western Gregory Hotel. I am glad to hear our location allowed you close proximity to your friends home in Brooklyn, access to great shopping and excellent restaurants nearby. We are in a more residential area of Brooklyn so you get a mix of big city yet plenty of mom & pop stores to make the area unique. Thank you for choosing the Best Western Gregory, please keep us in mind on future trips to New York. Regards, Richard Murphy Genenal Manager

"Good Bang for your Dollar"

4
31/07/2017

Good value, convenient location for visiting upper and lower manhattan, whatever you need is right there in the area of the hotel. Many restaurants within walking distance, convenient the the subway I would stay here again.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi 485nancyo, Thank you for sharing your recent stay at the BW Gregory Hotel with fellow Trip Advisor travelers. I am glad we provided a good value and great location for visiting most of NYC. We appreciate you staying with us and please keep us in mind on future trips to New York City and especially Brooklyn. Regards, Richard Murphy General Manager

"Great Stay - Great Value"

5
31/07/2017

Great Location For Brooklyn Hotel, Rooms were spacious and very clean, hotel staff was great and complimentary breakfast was a great bonus. For the price you really get a tremendous value. Definitely booking our rooms here for future visits to Brooklyn.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Thank you 123dawnrivera, We appreciate you taking a few minutes to share your experience with fellow Trip Advisor travelers about your stay at the Best Western Gregory Hotel. Based on your review it seems the hotel met or exceeded your expectations and offered you a valued stay. We hope you make the Best Western Gregory your "go too" hotel on future trips to Brooklyn. Sincerely, Richard Murphy General MAnager

"Newly decorated and renovated!"

5
25/07/2017

We returned to a "new" hotel with nice modern guest rooms, a new breakfast and bar area. Great food and friendly service, worthy of a Best Western. We found parking on the street. Convenient to subway, Verrazano Bridge, and great local restaurants within walking distance. This is a very safe area of Brooklyn called Bay Ridge.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
VirginiaSnowbirds, Thank you for returning to the BW Gregory and finding our hotel with a more modern look since your last visit. We appreciate you mentioning the friendly staff and great breakfast. Luck was on your side finding street parking. It is all about luck and Im glad it worked out for you. Our locations with shopping, excellent family run restaurants is a great location to get a feel where the real working class people that make NY a 24 hour a day city runs. Please keep us in mind when future trips include the Bay Ridge Brooklyn area. Sincerely, Richard Murphy General Manager

"leisure"

4
18/07/2017

I think it was wonderful and quite. The area was clean and respectable. Mixed community and friendly atmosphere. I don't drink but a mini bar would be delightful to have in the room, my wife wanted a glass of wine but was not available.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear alvaroa793, Thank you for your candid review of your stay at the Best Western Gregory Hotel. Sorry we do not have mini bars in our rooms, our lobby bar is open Tuesday -Saturday nights to enjoy a drink in the evenings. Sincerley, Richard Murphy General Manager

"Breath of Fresh Air in Brooklyn"

5
17/07/2017

The Gregory Hotel has been in Brooklyn many years under various ownership. It is now under Best Western and has received a much needed facelift. The lobby is modern and there is no wasted space now. The rooms are updated with comfortable beds. It is spotless and welcoming. What a treat to find in Bay Ridge after a long trip.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear D5171YQveronicad, Thank you for you kind comments about your recent stay at the Best Western Gregory. Thank you for noticing the renovations that took place. Being a hotel since 1926 we have undergone many changes and transformations. Im delighted to hear you liked the new look and we provided a welcoming space after a long trip. Please keep us in mind if future trip include the Brooklyn area. Regards, Richard Murphy General Manager

"Great visit, wonderful staff"

5
15/07/2017

I have stayed at the Gregory numerous times over the years. My most recent visit was, as usual, very enjoyable. The staff are very pleasant and helpful, the room is clean and comfortable and the breakfast is delicious - as are the fresh Brooklyn bagels that are included.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Brian M, All we can say is thank you for your continued loyalty and support over the years. I am glad the staff was pleasant and helpful, we offered clean accommodations and the best bagels in Brooklyn. We look forward to your next stay. Sincerely, Richard Murphy General Manager

"Room was dark an depressing. Room had a chemical odor."

1
13/07/2017

Air conditioner was separated from wall.Rugs were not very clean. Room price was absurd for what they offered. They wanted a $ 25.00 surcharge for parking your car.There was a chemical odor in the bedding. Had to sleep on top of bedding.I could go on but it won't matter. Rather sleep on a park bench

Hotel_Gregory_GM, Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Guest, Thank you for taking time to share your feedback regarding your recent stay with us. We are sorry to hear of your negative experience and we do apologize for any inconveniences you may have experienced. In regards to the a/c unit cover separated from the wall and the cleanliness of the rug, and the chemical odor in the room, was the hotel staff notified and given a chance to either correct or resolve the issues? We are interested to know. As for the service of valet parking. Parking is and will always be at a premium in NYC. We offer valet service as an accommodation to our guests to help offset the challenge of finding parking. Because our property does not have an on site parking lot, we have to rent space to accommodate our guests off site. Again we do apologize for failing to meet your expectations and hope you return to stay with us again in the future to give us an opportunity to make it right. Sincerely, Kenny Scoby Operations Manager

"Disappointed"

1
05/07/2017

First there was no parking at the hotel. Elevator didn't work so we had to climb 4 flights of stairs every time we came or went. The stairwell was dirty and didn't even want to touch the handrail. Breakfast was terrible. No fresh fruit salad. It was a fruit cup. Everything needed filling. Rugs were dirty and had Togo down 5 floors for ice.

Hotel_Gregory_GM, Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Guest, Thank you for taking time out of your schedule to share your feedback regarding your experience at the Best Western Gregory. On behalf of our team, we would like to apologize for not meeting your expectations. In regards to the elevator going down, unfortunately because an elevator is a machine that has moving parts there is at some point in time going to be a mechanical failure. We perform preventative maintenance regularly to keep the elevator in good running condition, but when a mechanical failure takes place the only thing we can hope for is good timing to get the elevator operational as soon as possible. Timing was not on our side this particular Friday afternoon as the cause for the failure was not a common cause. Therefore, the part needed to repair the elevator did not arrive until the following Monday. As for the other experiences, we are looking into those particular issues and if possible, we would like you to contact the property and discuss in further detail the problems you have experienced with us. We would like for you to make a return visit to give us an opportunity to make right your experience as well. Once again we do apologize and we look forward to hearing from you. Sincerely, Kenny Scoby Operations Manager [email protected] 718-238-3737 extension 153

"Touring vacation, good reviews for other hotels, the Gregory Hotel was a nighmare."

3
03/07/2017

Made reservation at 10:00 AM, arrived at 5:00 pm, spent thirty minuets registering, and then told the elevator does not work, I would have to carry my luggage to the second floor; the bar was closed because there was no ice. When I reacted with displeasure, I was told, “do you want the room or not” this time in the evening in rush hour New York, what choice did I have. When I asked for directions getting from Brooklyn to New York, I was told it would take one hour and forty minuets, it takes twenty. The next day I informed the desk I would be leaving at 4:00 in the morning and would like my car. When this request was refused, Emery stated she was the only one working and she was the supervisor. I said in the morning I would get my own car. When I called in the morning Emory told me the security guard was not happy but he got the car parked in front. I thanked the security person, and tipped him, which I received no reply. Loaded my car, drove four blocks onto the expressway where my tire immediately went flat, almost causing a terrible accident with my family in the car. Three hours later I found a station to fix the tire. At this time I was shown a three inch rivet with the sleeve in my tire, I was told this was done intentionally and had to be shot into the tire with a battery charged tool. In the light of day I also discovered a key scratch across the bottom of the car. I immediately called the hotel and spoke with Emery and accused the security Guard and her for expressing her anger about our conversation with security. She assured me that if he did it she had no knowledge, but he would be fired. I truly doubt this, but did express a number of ways I might be able to prove this criminal act. I am hoping a camera in front of the hotel or in the parking lot will show this act being committed and identify the offender, at which time I will pursue criminal and civil action. I would also like to add that I am a 100 percent disable military person and have never been treated so badly.

"Family death"

5
01/07/2017

I stayed here in July and September. The place is clean and staff was so friendly. This is one of the nicest places to stay. Also so close to shopping and restaurants. I would recommend this hotel. The breakfast was great. I so enjoyed staying here and would stay there again.

"Lackluster Service At Best Western Gregory Hotel"

2
15/06/2017

We received lackluster service. Our reservation was disregarded and our room was given away and we were not contacted at all prior to this happening. A bug crawled up my business partner's luggage in the lobby. We were forced into a room with only one bed so I had to sleep on the pull out couch. We were there on business and incredibly disappointed. They did not apologize for the inconvenience and simply called us to let us know that the room did offer a pull out couch. It was not a great experience overall and I was very disappointed.

BestWesternHotels, Corporate at BEST WESTERN Gregory Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"AVERAGE"

3
05/06/2017

Was told when booking hotel that they had a full bar with tv's on the premises. They sure did but it was not open all weekend. I was told the bartender was sick. REALLY!!!!!! ALSO, VERY SLOW AT CHECK IN UNDERSTAFFED

"Pleasant stay"

4
04/06/2017

We went to NY for a wedding. Great location. Everything was in walking distance. Lots of restaurants and shopping. Train station is two blocks away. Room was just right for our short stay. Staff was very friendly and professional. I would stay at this hotel again.

"Brooklyn's Best"

5
31/05/2017

We had a great experience at this hotel the staff and all the workers were very pleasant. I would highly recommend this location. It was very clean and affordable. The only problem they didn't have enough wash towels. Outside of that, it was a good stay.

"clean and professional hotel "

5
27/05/2017

staff are extremely friendly. helpful and the beds are very comfortable. breakfast is tasty and clean. very clean and central for trains and buses. great for travellers who want a close proximity to new york.

"Beautiful and modern!"

5
24/05/2017

We have stayed at the Gregory whenever we are in to visit family. The new remodel is lovely and modern. The rooms feel new and the lobby is so spacious and welcoming. The staff is also very friendly and helpful. You can't beat the location and quality for the price.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
459gailv, Thank you for your candid review of the Best Western Gregory Hotel. We are glad you had a chance to revisit us after the renovations we did and it looks like a completely different hotel. We are constantly changing staff to provide our guests with the best possible service couple that with a great location in Bay Ridge close to restaurants, shopping and subway service we seem to met most of our guests needs. Please keep returning to the Best Western Gregory Hotel on future trips to Brooklyn. Sincerely, Richard J Murphy General Manager

"Good Place"

3
16/05/2017

After the renovation it became very good. Rooms are good. Pillows need to be replaced it is not comfortable at all. Location is good, easy to go to Manhattan. Basic breakfast as not so much varieties. Front desk staff are good. Room service is good daily clean and replace the used towels.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Jean Michel M, Thank you for returning to the Best Western Gregory Hotel. We are glad you liked the renovations that took place back in 2016. We are proud of the contemporary look and color scheme the hotel has now. I appreciate you mentioning the front desk staff and housekeeping staff were both good and that we have a good location. We will review our pillows to see if they need changing, Regards, Richard J Murphy General Manager

"2nd Stay"

5
13/05/2017

This is my second stay at this hotel and I love it! Convenient to my family's home it works out fine. The neighborhood has everything at your fingertips The staff is very friendly and helpful. Rooms are clean and comfortable. Breakfast is a plus. Will come back again and again.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Nancy C, We cant thank you enough for your review and your loyalty to the Best Western Gregory Hotel. I am happy to hear we are convenient to family and that the neighborhood has everything you need to help you enjoy your trip. We look forward to you returning time after time. Regards, Richard J Murphy General Manager

"Room with a view?"

3
01/05/2017

This was an average visit. The front desk staff was very friendly and helpful. the room was very basic, but fine for an overnight stay. Our "room with a view" according a website used to make the reservation? The view was of a back alleyway. Not scenic at all. The free breakfast was again very basic, but appreciated since we were in a rush. The free internet did not work according to a family member staying in another room.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear SusanNYC2015, Thank you for your candid review of your stay at the Best Western Gregory Hotel. Thank you for mentioning my friendly and helpful front desk staff and that the room was fine for what you needed. I am sorry your family member were not able to access the internet. It is the most used amenity we offer and we have recently increased bandwidth to accommodate multiple devices being used in each room. We hope if future travel as you returning to the Brooklyn area, that you give us another opportunity to provide an even better experience on your next visit. Sincerley, Richard J Murphy General Manager

"Good value, but lacking a bit in hospitality"

3
22/04/2017

The rooms are fairly priced, the breakfast was above average, and the location is within walking distance of many bars and restaraunts. There is a bar in the lobby, but it was not open either of the 2 nights I stayed. Shower floor was dirty. I would have felt better if it was stained, but I was able to clean it with a napkin and water. Air conditioner was quite noisy. 25$/day valet service was poor. I was told to call about 15 min before I wanted the vehicle, but I waited over 40min and was late for my meeting. The next day I called 45 min in advance thinking I was doing them a favor but was made to feel like I was a bother. If I had to stay there again, it wouldn't be the end of the world, but I would probably try a different option if there was something available.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi hotelguest404, Thank you to taking the time to share your review with fellow TripAdvisor readers. I am happy to hear you found value with our rates and that the breakfast was above average. I am disappointed that you found the shower floor dirty. I will certainly discuss that point with our Housekeeping team. Sounds like you may have stayed on a Sunday or Monday. Normally our lobby lounge is open from 5pm-10pm but if no guests are patronizing the lounge we will closer earlier to converse payroll. We would have enjoyed serving you, sorry we missed that opportunity. I apologize for the valet parking mix up and extended wait time. It is unusual to wait that long for your car to be retrieved and delivered to the hotel entrance. I hope you would be willing to give us another chance if everything else was satisfactory. If so contact me directly so I can ensure a more memorable stay. [email protected] Richard J Murphy General Manager

"Great night"

5
22/04/2017

All of us had a great stay at a great price. The staff was very friendly. Our room was clean, and the beds were comfortable. We all enjoyed our our breakfast too. We would definitely stay here again. Thanks.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
catherinesP7774SD, Thank you for the glowing review of your recent stay. I am glad to hear we met your expectations with our clean rooms, comfortable beds and friendly staff. We would love to have you return to the Best Western Gregory Hotel whenever your travel plans bring you back to Brooklyn. Richard J Murphy General Manager

"Very decent hotel "

3
18/04/2017

Although over priced, the bed was comfortable, the staff was friendly and the breakfast was decent,I booked it when I arrived Brooklyn because I didn't know the area, I was there for a doctors appointment and wanted to be as close as possible, got uber from airport and choose this site....actually in traffic.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Marche R, Thank you for taking a chance on our hotel while on the road. I hope we were convenient to your doctors office. Glad to hear the bed was comfortable and that our staff and breakfast were decent. For better rates booking earlier might help you find a more favorable rate. We appreciate you choosing the Best Western Gregory. Richard J Murphy General Manger

"Convenient, Clean, and Comfortable"

4
18/04/2017

We stayed at the Gregory while visiting family in New York. The hotel was just perfect for our needs. The location was near where we had to be and was just two blocks from the subway stop. That made it easy to go everywhere. Check-in was smooth and the staff was very nice. We never had a problem that they couldn't solve. We were given a room on the fourth floor facing the street. We didn't have any problems with noise or with the subway. Our room was comfortable although a bit small. We had a queen bed and it was very close to the bureau at the foot of the bed. It made it difficult to move around the room. However, the bed was comfortable and the room was clean and housekeeping was fine. Be aware that you will be charged extra for the room safe unless you bring it up at check out. The breakfast buffet was very nice. There was both hot and cold foods. A make-it-yourself waffle machine was available and there were also scrambled eggs and either bacon or sausages each morning. They also had bagels and rolls, yogurt and fruit cups, cold and hot cereal, and juices, coffee, and tea. Everything was well stocked except for the coffee. The coffee carafes were quite small and were replenished enough. All-in-all we were very happy with the hotel and will stay there again.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Colo_Traveler05, Thank you for your detailed review of your stay at our hotel. Sounds like we met your expectations with our location, comfortable room, breakfast buffet and nice staff. We appreciate the thoroughness you put into your review and for sharing it with fellow Trip Advisor readers. We hope future travel brings you back to Brooklyn and a stay at the Best Western Gregory. Richard J Murphy General Manager

"Beautiful"

4
18/04/2017

Staying at this location was great. It is between sunset park and bensonhurst. The bay ridge area has so much night life. It is also right next to the R train where you may take to the beautiful city of Manhattan.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
C341FGamandac, Thank you for taking the time to review your stay at the Best Western Gregory Hotel. We are located in a great area of Brooklyn and as you stated are close to great night life and restaurants. The subway is one block to the R train which can take you to the Barclay Center and all the attractions Manhattan has to offer. Richard J Murphy General Manager

"Great location and accomodations."

4
17/04/2017

Right in the neighborhoods of Brooklyn! Easy access to public transportation and local and personal eateries. Staff was very professional and coutious. My room was very clean and odorless. Lounge area and breakfast areas were both very clean and what you would expect from a fine establishment!

"Second stay"

4
08/04/2017

We stayed here a few years back before the remodel and had an amazing customer service experience. This trip we were very impressed with the total remodel, very welcoming lobby and nice upgrades to the rooms. Our front counter check in experience was as good as last time, Jennifer was friendly and very helpful. She let us know about breakfast and that there was still a bar but only open till 9 pm. Our room on the fourth floor was nice, clean and comfortable. Everything we needed. The night staff was not as friendly as the morning staff or the staff from our previous visit, matter of fact she had headphones on and wasn't even aware of us returning to the hotel. Never looked up at us, we could have been robbers and she wouldn't have know it. Next morning Jennifer was back and the young man cleaning the breakfast tables was helpful with getting me ice for my cooler. Parking is on your own but we had no trouble finding parking each time right out front, just have to make sure to fed the meter by 9 am. All in all a lovely stay

"it was a great experience overall. Staff was very accommodating and helpful. great location, close to shopping & food."

5
05/04/2017

i recommend it. it is conveniently located close to shopping, dining and the subway downtown Brooklyn. rooms are very clean and comfortable. staff is very accommodating and helpful. lobby is very clean and neat. outside of building always clean and inviting.

"More than I expected"

5
04/04/2017

I was very pleasantly surprised with this hotel. The room was spacious. I was surprised to see a coffee maker, microwave, and mini refrigerator in the room. There was a hot breakfast included which was good. The staff was very friendly and helpful. I will definitely stay there again when I visit New York.

"Our recent stay"

5
02/04/2017

Have stayed at this hotel numerous times over the past two years and have been extremely pleased each time. The location is perfect since we need to come to Bay Ridge frequently. The breakfast is very satisfying and the people who work here are very friendly and helpful

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Docmartin13, Thank you so much for your loyalty to the Best Western Gregory over the past two years. I am delighted to hear that the hotels Bay Ridge is ideal and that you have consistently found our staff friendly and helpful. We will continue to welcome you back on your trips to Brooklyn and we hope the Best Western Gregory is your first choice for lodging. Sincerely, Richard J Murphy General Manager

"Good Value"

4
01/04/2017

I stayed at this hotel with my family in September 2016 and booked again for an upcoming trip to NYC. Overall I had a good experience. Friendly staff, clean room, and bathroom. Breakfast options were better compared to the continental option other hotels in the same class provide. Friendly neighborhood with shopping, restaurants and near the subway.

Hotel_Gregory_GM, Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Guest, We thank you for taking time to share feedback of your recent stay with us. We are pleased to hear that your stay with us was enjoyable. Comfort, quality, and guest satisfaction are our priority and we are glad we were able to meet or exceed your expectations of us. We hope to see you again if ever your travels bring you back to the Bay Ridge area. We thank you once again for posting your feedback and we sincerely appreciate your business. Sincerely, Kenny Scoby Operations Manager

"Good location"

4
28/11/2016

We went to Brooklyn for a family event. Overall the experience was good. I wish parking was included. Staff was friendly. The breakfast bar needs a lot of improvement. We had to instantly ask for supplies like coffee cups to pancake syrup to tea to hot water.

"Convenient on so many levels!"

5
27/11/2016

We had a king room while visiting family in Bay Ridge. Convenient location with easy access to the city. Our room was immaculate with a brand new bathroom featuring a walk in shower. Bar in the lobby and breakfast in the morning (breakfast included with room price)

"A great place to stay in Bay Ridge Brooklyn"

5
09/11/2016

Have been coming here for many years, always have a pleasant experience. Great location for us and other friends and family who want to spend time with our son. Very reasonable price, very safe. Excellent staff.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Winnie M, As Matthew McConaughey says, "alright, alright, alright" We are delighted you have found your home away from home while you visit your son in Brooklyn. We hope to see you during the holidays or whenever your next trip to NY is planned. My staff and I will be here to make you feel comfortable and relaxed during your trips. Sincerely, Richard J Murphy General Manager

"best western gregory"

3
06/11/2016

woman at front desk on 10/30 needs to be more customer friendly and curtsy to quest ,, bath room needs to be much cleaner and a lot of dust in room , as well as curtains are old , low lite lounge eating area shroud be lite more and no security

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
thomassI2679XQ, Thank you for the honest feedback regarding your stay at the Best Western Gregory Hotel. At Best Western our goal is to always provide comfortable accommodations and friendly service to every guest every time. Judging by your review my evening clerk needs a refresher course in Hospitality 101. All our guest rooms were renovated in 2015 so I am disappointed you received such a dusty dirty room, our lobby lounge wasn't offering sufficient lighting to entice you to stay. Perhaps if we were given a second chance we could change your perception about the hotel. If so contact me directly via email [email protected] so I can personally ensure a more enjoyable stay. Regards, Richard J Murphy General Manager

"Ok place"

3
03/11/2016

We got in at 8:30 pm and while we were checking in I asked about the valet parking. They said they were full. So I had to walk two blocks away to park my car. That was one of the reasons I picked this hotel. My husband went to use the bathroom in our room and the inside handle was broken so he couldn't get out. That was nerve racking since I travel alone a lot. Otherwise ok hotel

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi smnavas, Thank you for taking time to review your stay at the Best Western Gregory Hotel. Upon reading your comments and the feedback I received from my staff, I understand the handle malfunctioned while inside the bathroom, luckily you were able to let us know and we were quick to release the door and eventually change the entire lever for the bathroom. I am sorry our valet was full upon check in. Glad we have the garage nearby to refer our guests too rather than finding street parking. We would welcome the opportunity to have a second chance to provide you a more enjoyable stay. If future travel plans include the Brooklyn area, please contact me directly so I can ensure a more relaxing stay. My email is [email protected] Sincerely, Richard J Murphy General Manager

"Great choice in Brooklyn"

5
18/10/2016

This best Western has a small friendly lounge. They also have a good full breakfast. Clean, easy friendly place. If you are looking for somewhere not to expensive in the city, try this. Seems to be a safe area.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi Janice M, Thank you for your candid review of your stay at the Best Western Gregory Hotel. I am glad you found our staff at the lounge, breakfast and throughout to be friendly during your visit. Being a smaller hotel we can often spend a few extra minutes with our valued guests and it often produces positive results. Our neighborhood is home to a diverse population and great restaurants and shopping. We hope if future travels bring you back to Brooklyn, the Best Western Gregory is your home away from home. Sincerely, Richard J Murphy General Manager

"Nice place in nice neighborhood"

5
15/10/2016

The hotel is in an older building with the interior completely remodeled nicely. It is clean with a helpful staff. The local streets have traffic but nothing like the traffic in Manhattan. The hotel is near the Verrazano bridge. There is a nearby subway station for the R train which runs to Manhattan. The train is not an express when running under 4th Avenue.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear john m, Sorry I missed responding to your review. We definitely appreciate the positive feedback you provided fellow TripAdvisor readers about your stay at the Best Western Gregory Hotel. Hotel celebrated its 90th birthday (sign above awning shows 1926) but we have brought the guestrooms and lobby into the 21st century with a more contemporary look. We are delighted it met your expectations. Sincerely, Richard J Murphy General Manager

"great hotel in the bay ridge"

5
04/10/2016

great hotel in one of the best neighborhoods in Brooklyn.. clean ready staff always looking to help. the lounge bar was a great time to get a drink and relax in the evening before heading up to the room. breakfast hours need to POSTED in the dining area as they change during the week days. also they should have 24/7 coffee available in the lobby as most BW do. The dining room staff comes out 15 minutes before they shut breakfast and start watching their watches and as soon as the breakfast hour is to shut down they are wisking off all the coffee pots and fruit cereal and in less than 2 minutes there is nothing left.

Hotel_Gregory_GM, Front Office Manager at BEST WESTERN Gregory Hotel, responded to this review
Hello David E, Thank you for sharing your experiences during your stay at the Best Western Gregory Hotel. We appreciate you recognizing the friendly staff always ready to help and the new lobby bar which allows our guests to decompress after a busy day at the office or sightseeing. We will take you advise and add signage regarding breakfast hours to be posted outside the breakfast room. Our reception staff should be personally reminding and writing on your key envelope but it does get busy and may get overlooked. I will speak to the staff as to not be looking at their watches to remove the breakfast prior to the end of the specified hours. Our evening staff is placing out coffee for our guests to enjoy. Thank you again for staying at the Best Western Gregory Hotel. Sincerely, Richard J Murphy General Manager

"Brooklyn Adventure"

4
03/10/2016

Had an excellent time. Member of group grew up in Brooklyn so he shared his knowledge of the area. Lots to see and do. Just wish the weather could have been a little better! Overall we had a wonderful experience. Subway ride was an adventure for us, coming from a rural area.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Lou M, Thank you for choosing the Best Western Gregory Hotel during your recent trip to Brooklyn. Sounds like you had your own personal tour guide to show you this wonderful part of New York we call Brooklyn. Glad you got to ride the subway, its improved over the years. Overall we are delighted you had a wonderful experience. Thank you for sharing. Sincerely, Richard J Murphy General Manager

"The Gregory"

5
03/10/2016

Recently remodeled, pleasant staff, very clean, nice breakfast bar. The first night was very quiet but the second night the person in the room above us walked like they weighed 500+ lbs walking across the floor and then below us in the lounge area the next morning, was a church group with a band playing that you could hear very clearly. But all in all, a very good stay and I would stay there again.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Kathy M, Thank you for sharing your experience with fellow Trip Advisor readers regarding your stay. We are delighted to hear you like the remodeled hotel, pleasant staff and nice breakfast bar. Please accept my apologies for the ambient noise you heard from the room above you and from the church group in the lower lobby area on Sunday morning. They normally do not start services before 9:00AM yet I can understand the music being problematic while you relaxed in your room. I am truly sorry if it diminished any portion of your stay. We would love to have you stay with us again. Sincerely, Richard J Murphy General Manager

"Excellent service and staff"

5
29/09/2016

One of the cleanest hotels I've been to and the staff is very friendly and accomodating. The breakfast has fresh bagels from a local bakery every morning along with many other choices. Mr. Murphy should be proud.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi PHaller, Thank you very much for your kind comments regarding the staff and the hotel. Our room attendants have many years invested at the Best Western Gregory Hotel and take pride in how they prepare their rooms for our guests. I am very proud of the effort all our employees put forth to deliver a pleasant stay to our guests. Glad you got to experience the legendary Brooklyn Bagels we get delivered fresh every day. We hope you can return to the BW Gregory on happier occasions and we will continue to provide our top notch hospitality during your visits. All the best, Richard J Murphy General Manager

"The only thing "Best""

1
24/09/2016

about it is the name. Beyond the small, rundown rooms, the air conditioning is so noisy we had to shut it down in order to sleep. The subway rattles by underneath and can be felt, even on the third floor. The ice maker, across the hall from our room, sounds like a jack hammer. The sheets are scratchy and they are chintzy with the towels. The staff is nice enough, but they've got major challenges here. The smokers, puffing away in front of the entrance, are unwelcoming. $1.50 for the safe usage fee, when we didn't even use it, is a highly questionable practice.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Holly K, I am sorry you had a disappointing stay with us. Our goal is to provide friendly service and clean accommodations to our new and repeat guests at all times. I am sorry that the rooms that were renovated in 2015 were rundown and simply not to your liking. The safe is an amenity in which we charge for. If its not used, we simply adjust it from your bill, no questions asked. Its a small price to pay to secure items such as electronics, money, or any items you deem valuable. To enhance value we do provide a complimentary deluxe hot breakfast and free Wi-Fi when other hotel chains continue to charge for the same amenities. I agree the smokers around the entrance is not ideal but I appreciate them adhering to the no smoking policy the hotel has in place. Regards, Richard Murphy General Manager

"Old & Rundown/Small rooms"

1
12/09/2016

Upon arrival the desk staff were not very friendly, I felt we were an inconvenience to them. They were resurfacing the street and we couldn't park anywhere on the street so we were forced to pay $25.00 for valet parking. The rooms were the size of a closet and the bathroom was very small. The air conditioner worked great and was quiet and the bed one bed in the room was comfortable but the other was hard as a rock. The breakfast was terrible and coffee tasted like dirty black tar. I do not recommend this hotel to anyone

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Jill T, I am truly sorry the City of New York decided to repave a 4th Avenue during your stay. Since the NYC Marathon runs along 4th ave I guess they want it in tip top shape for the November race. I am sorry to disagree with your title "old & rundown" we renovated all our guest rooms and lobby area in 2015-16 and is very contemporary compared to the previous design. Booking.com has a very fair photo gallery posted on their website of our hotel since they took the pictures. Sorry you were overall disappointed with your overnight stay. If your willing to give us another chance contact me so that I can personally oversee your reservations. [email protected] Regards, Richard Murphy General Manager

"Check your bill for added charges"

3
10/09/2016

They charge $1.50/pay for their in room safe, regardless if you use it. They will remove it if you complain, but i am guessing most guests don't and they are making more money. Our room had an in window a/c but once you close the curtain you lose the cool air. I guess the air exchange unit broke and they replaced it with a cheap in window a/c held in place with cardboard and duct tape. Very unprofessional.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi MC, Thank you for sharing your comments with fellow Trip advisor readers about your stay at the Best Western Gregory Hotel. We are sorry you were not fully happy with your stay. You were correct, with the extremely hot summer we experienced several built in A/C units needed to be sent for repair. Our solution was to purchase window units to minimize any guests from being relocated to another hotel and keep you cool. Perhaps the execution wasn't perfect but it kept you cool as temperatures were close to 90 degrees. The safe is an amenity and at this hotel we charge for that service. Most don't I completely understand. However some guests lock their valuables, electronics and valuables for safekeeping. If you didn't use it, no need to complain, simply ask any associate and its removed no questions asked. Over the summer I stayed at high end hotel chain and can you believe that they charged for Wi-Fi and breakfast when we offer those for free? I am glad we took off the $1.50 charge for you. Regards, Richard J Murphy General Manager

"Another wonderful visit"

5
28/08/2016

The hotel is comfortable, clean and convenient while the staff members are pleasant, and very helpful. Begin the day with a healthy complimentary breakfast that includes cereal, eggs and fresh Brooklyn bagels. The rooms are spacious and comfortable while the hotel location is within easy walking distance to the subway as well as to an almost limitless number of excellent restaurants. I have stayed here at least half a dozen times and I look forward to my next visit.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Brian M, Thank you for your wonderful review of the Best Western Gregory Hotel. We are honored that you continue to call our hotel home during your visits to Brooklyn. Our goal is to provide clean accommodations, friendly service and a good breakfast to start your day. And based on your review we did just that. We look forward to your next stay with us. Sincerely, Richard J Murphy General Manager

"GREAT!"

4
27/08/2016

We stayed here for three nights and it was wonderful. The renovations were tastefully done and the place is very clean. My only complaint is the breakfast. They stated it was open until 10am, however when we got there at 9an there was no more bagels or eggs. I was told by the girl at the front desk that there would be no more.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Kathryn722, Thank you for your candid review of your recent stay at the Best Western Gregory Hotel. First I would like to thank you for your comments regarding the renovations and the cleanliness of the hotel. It certainly presents our guests with a more modern look. I am disappointed in your breakfast experience. We order sufficient supplies to accommodate the anticipated number of guests each week and to run out of bagels when they are baked 3 blocks away from the hotel is unacceptable. Brooklyn bagels are the best and we should have called for more bagels and they would have been here in 15 minutes or less. I'm sorry the shortsightedness of my staff caused you to have a less than spectacular breakfast. Your feedback will put an end to that. Thank you for staying and sharing your experiences at the Best Western Gregory. Regards, Richard J Murphy

"Nice hotel in safe area"

5
27/08/2016

Great hotel and staff in a convenient location. The room was very clean in a renovated hotel. Comfortable beds and a very nice bathroom. We loved the free internet and breakfast. The staff was very friendly and accommodating. The hotel in very close to the subway. Decent restaurants and stores nearby.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Mmazrin, Thank you for your glowing review of your stay at the Best Western Gregory Hotel. In reading your review it seems we met or exceeded your expectations during your visit. We are very proud of our renovations, great neighborhood offering both shopping and excellent restaurants of all cuisines and most importantly our friendly staff. We hope the on future trips to Brooklyn have you returning to the Best Western Gregory Hotel. Sincerely, Richard J Murphy General Manager

"Brooklyn Trip"

5
27/08/2016

Great location...Great staff...Clean hotel. I normally stay at Hilton and Marriott. However when I travel to Brooklyn I always stay at the Best Western Hotel Gregory. The GM Richard is always there to greet you asking if your needs have been met. The location of the hotel is situated on 4th ave which provides you with access to many great restaurants.

"Very Nice Hotel"

4
21/08/2016

I stayed in King Suite 325 which is huge with separate living room. Upon arrival I was going to ask if I was invisible as the lobby was empty and there I was standing like a shmuck and being ignored. At last, I ceased to be invisible. In spite of that, I acknowledge that Miss Jennifer was outstanding. Stayed one night during the heat wave New York had. Due to the west sun on Fourth Avenue the air conditioners were not cooling off. Had to draw the curtains, something I never do, to keep the sun out. Around 19:30 hours -- at last the sunset -- the air conditioners started to cool the room. Slept like a dog (all night). Miss Jennifer was very nice and helpful in getting me real milk for my coffee and telling me to wait for the air conditioners to get cool. That is what I did. She was right. King bed very comfortable with the one-half pillows that Best Western provides. I love them. Bathroom very clean, living room very clean as is the bedroom. Hotels do not have bedspreads anymore except for Hampton Inn by Hilton and Home2 Suites by Hilton. That does not bother me as I always thought the bedspreads were not cleaned after the customers leave. (I do not call them "guests" as we pay dearly.) Suite included a refrigerator, television and a carcinogen (microwave oven). Many places to eat. Walk two blocks to 86th Street on Fourth Avenue. The subway (R) is also on 86th Street. The hotel is on Fourth Avenue and 84th Street. Piece of cake. Nice breakfast area with plenty to choose from including those wonderful Brooklyn bagels. There is no air conditioning in the halls. Will go back to this hotel during the winter and pay for a King Studio -15. Beautiful old building from 1926. The inside was messed up ("renovated") in 2015. This beautiful hotel was built in 1926. (Formerly known as Hotel Madrid.) Use the stairs to see the beautiful 1926 stairs and handrails. Gorgeous.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Clara K, Thank you for sharing your review with fellow Trip Advisor readers. We also appreciate the history lesson you shared as well. We were built in 1926 and has gone through several changes throughout the years. Yes we recently remodeled the hotel in 2015 so we are more modernized. I'm glad you like your suite 325. This summer with temperatures in mid 90's with equal humidity our A/C's had a hard time keeping up and cooling down rooms facing 4th ave as they receive the afternoon sun. I am glad you liked the remaining features of the room and that Jennifer was very nice to you during your visit. As summer winds down the rooms are noticeably cooler so don't stay away we would welcome you back anytime. Regards, Richard J Murphy General Manager

"great place to stay"

5
09/08/2016

they made me feel good,and the location was great,there is so much to do.so many places to eat,close to transit/I cant wait to go back.the rooms very clean ,nice workers,thyou are on bey have computer in the lobby to use.this hotel is good if business,or just on vacation

"Smell of mildew"

2
30/07/2016

The room had a strong smell of mildew. Also, I was told the valet parking was not available and was told I could park in the municipal garage a few blocks away. When I got over to the lot, I was told by the attendant it was closed for the night.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Joel F, Sorry you experienced a less than satisfying stay at the Best Western Gregory Hotel. We have remodeled all our guest rooms in 2015 so this is not a common problem. Perhaps the air conditioners condensation leaked into the room accidently due to the record heat and humidity New York has been experiencing over the last two weeks. We have inspected your room upon your Tripadvisor posting and the room had a neutral smell. Seems like in addition to your room problems the garage wasn't able to accommodate you. Parking is certainly a challenge around here that why we recommend the garage on 85th street because we use it too. Perhaps they were full if an attendant was on duty they were open. Since we did not meet your expectations, please accept my apologies. We would welcome the opportunity for a second chance to gain your confidence in our hotel. Contact me at [email protected] so I can personally handle your reservations and ensure a much better stay. Regards, Rich J Murphy General Manager

"Nice rooms, great staff"

4
30/07/2016

Stayed for one night. Location was perfect for what I wanted to do and within walking distance of some nice restaurants. The room was very large, clean and well-appointed; bed was huge with a very comfortable mattress (though I would have preferred a firmer pillow); staff at the desk were friendly and helpful.

Hotel_Gregory_GM, Front Office Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Tony L, Thank you for your kind comments about your stay at the Best Western Gregory Hotel. We are delighted you found our rooms very clean and large and our staff friendly and helpful. Glad our location was the perfect fit for your visit. If future plans have you returning to the Brooklyn are we hope your first choice is the Best Western Gregory Hotel. Sincerely, Rich J Murphy General Manager

"Lovely stay"

5
30/07/2016

Location is lovely, close to the sub way station and Brooklyn ridge. We had a good room for three of us with two double beds. The complimentary breakfast was sumptuous and there was hot freshly cooked food included.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Sathyasree, Thank you for taking the time to share your positive experience with fellow Tripadvisor travelers. Our goal is to provide our guests with a good breakfast and clean accommodations for you to enjoy your time with us. Judging by your comments, it seems we did just that. Thank you for staying with us and keep us in mind if your planning any future trips to Brooklyn. Sincerely, Rich J Murphy General Manager

"Take the "BEST" Out of Best Western"

1
12/07/2016

The closest hotel to the venue where my daughter's wedding was held was the "Gregory" Best Western Hotel. It was just a few blocks away. Due to the convenience and proximity, my daughter reserved a suite of rooms for us and out of town guests. When we saw it last year it was being "renovated." I use the term loosely because after our stay there I can only imagine what it looked like before remodeling. The pictures online are deceiving. Over the years we have stayed at many different hotels and I have to say this was by far the worst. I would rather pitch a tent on an New York City street than to ever book a room at this hotel (and anyone who knows me knows that I hate camping). Here's the story. When my daughter sent out her "Save the Dates" about four moths ago, I called and booked two rooms immediately for her and for us, making sure they were in close proximity since my two daughters and I needed to have out hair and makeup done first thing in the morning. No problem they said. The week of the wedding I called to reconfirm the rooms and make sure they noted we wanted our rooms together. No problem, it was noted. They told us they had valet parking available for a nominal fee. That was great because it's a very congested area. On July 8th we arrive after 3 PM check in time and our rooms are not ready. They are scrambling around trying to figure out how to get us the two rooms we requested that were next to one another. Already I am pissed off. I need to unload all our clothes for the weekend and organize everything before we went to the "Welcome Dinner" that the parents of the groom graciously hosted for out of town guests. We finally get our rooms, but there is a nice big sign on the front desk saying their parking lot is full, sorry for the inconvenience. Seriously? So my husband brings the car to a municipal lot while we try to figure out what to do. Long story short, he ended up taking it out and finding a spot on the street. We go up to our rooms and I should have taken pictures because I could have spared you 1,000 words. I have never been to a hotel room that does not have bedspreads on the beds. No bedspreads and really no blankets either for that matter. Instead that had two thick "sheets" and a piece of material about 2 feet wide and 6 feet long laying across the bottom of the bed. What the hell that is good for I don't know. One of the beds was about 12 inches away from he closet, blocking me from putting all our garment bags in there. The bathroom had little space to maneuver around or to place your toiletries. The dresser was dusty. There were three lousy pillows on each bed instead of four. The pillows left a lot to be desired, just like everything else. So now we are off to a great start. The next morning we are busy getting ready for the wedding as best we can. We had no choice but to make due. The maid caught us going back and forth out of the room around 10 AM and she wanted to clean the room. I told her it can't be now because the bride is getting ready. By 1 PM we all leave to take the limousine to the photoshoot destination. On our way out my husband spots the maid and tells her the room will be free now if she wants to clean it. I couldn't understand every word she said, but it was clear to all of us that she didn't want to or intend to clean our room. She was very annoyed. (Can you believe it? I still can't, but this blog is going to their corporate headquarters as soon as I post it.) So, I politely tell her it's fine, she doesn't have to clean the room, but would she please leave us three clean towels. She calmed down and agreed to do that. And she did. Sunday morning we prepare to check out and believe me I could not wait to get out of there. My brother in law left the wedding early so we left a couple of favors for him at the desk with his name and room number on them. He was out sight-seeing that morning and told us he was staying an extra night. When my husband hands over the favors the desk person tells him his brother checked out. My husband told them no, he was out this morning but was coming back for another night. Then he called my brother in law to tell him he should call and straighten this out. My brother in law came back to find he had been checked out. You can imagine he was disgusted so he told them he was leaving and made sure they weren't going to charge him for two nights. They said no. Well guess what? They charged him for two nights and, when he called, they told him it would take 24 hours to get the extra charge removed. Nice. I am going to make sure everyone I know hears about my experience. I would never stay at this hotel again or any other Best Western for that matter. I do not have one good thing to say about it except it was close to my daughter's venue. P.S. If the manager addresses everyone's issues by stating they aren't true I can assure you they are. I have read the other reviews here and I believe every word posted.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Nina M, We are very sorry you had a less than exceptional experience as a guest of the Best Western Gregory. Our goal is to provide our guests with great customer service and comfortable clean accommodations. It seems like we didn't quite achieve that level of service you expected. We will use your feedback to improve our services for our future guests with hopes to improve on our shortcomings. Respectfully. Rich Murphy General Manager

"good location and easy to everything"

4
10/07/2016

Rooms were clean and nicely decorated, staff was friendly, breakfast was good and location was good. Close to many restaurants and shops and the subway.Subway was 45 minutes to lower Manhatten. While location of hotel in a more residential area restaurants and shopping was only 2 blocks away.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear RFC99, Thank you for your wonderful review of your recent stay at the Best Western Gregory Hotel. We are delighted you found our rooms clean and nicely decorated, friendly staff to assist you and that our location was good too. Subway access is 2 short blocks and the R train can take you near Statue of Liberty ferries, SoHo, Empire State Building and Times Square. We hope if future trips bring you back to Brooklyn that the Best Western Gregory is your first choice for accommodations. Sincerely, Richard J Murphy General Manager

"Remodeled rooms"

5
06/07/2016

Staff provided excellent service. Continental breakfast served every morning included genuine Brooklyn bagels, pastries, eggs & bacon, cereal, yogurt, etc. Hotel is just 2 blocks from shopping on 86th Street, making it very convenient.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Nancy S, Thank you once again for staying at the Best Western Gregory Hotel. Since your last review a lot has changed at the property including updating our guest rooms and lobby. Even though there may be some new faces around the hotel, I'm delighted they still provided excellent service and that you enjoyed our locally baked bagels delivered fresh every morning by Bagel Boy here in Bay Ridge. Thank you for the opportunity to welcome you back and we hope that future trips to Brooklyn have you winding up staying at the Best Western Gregory Hotel. Sincerely, Richard J Murphy General Manager

"Visit to Visitation Monestery"

1
05/07/2016

Upon our late arrival, Jennifer at the desk reception remarked we could maybe use the valet if we hurried otherwise find a place on the street "if there were any". It was 1am and had just driven 12 hours by myself with 2 kids and a service animal. Room had hair in the sink, long and black, we are blondes.There was also hair in the bed. ?? I was immediately disgusted. The refrigerator was hot and therefore our dog's food spoiled and the rest of the room looked as if it really hasn't been thoroughly cleaned in forever. DEFINITELY NOT like the photos and the staff are horribly rude. Even the am check out the guy was looking at my personal info and took 20 minutes to check me out despite being prepaid. I didn't take photos because the place doesn't deserve any. Thumbs down -- especially because they charge "AS IF"

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Anita B, Based on your review it seems you did not have a satisfactory stay at the Best Western Gregory Hotel. Our goal is to always provide exceptional service and clean accommodations. Most of our reviews reflect that experience but yours was different and not the norm. You stated a lot of unsatisfactory experiences you encountered and I wanted to address. You mentioned driving in the car for 12 hours to reach the hotel, but you booked your reservation 2 hours prior to your arrival through a third party website. Jennifer leaves work at 11:00pm so the 1:00am arrival was a stretch since you mentioned she checked you in. The following day at check out you met our Operations Manager but didn't mention anything about hair, spoiled dog food and he took a few minutes to fix your bill since it was prepaid. We had almost charged your credit card instead so that took a few minutes to sort out. We are proud of the renovations that took place in 2015/16 in our lobby and guest rooms as you can see from other Tripadvisor posts they too are happy with the change. Once again I'm sorry you had a different experience. If you would like to give us another try contact me directly at [email protected] for assistance and would do our best to provide you with a better experience. Regards, Richard J Murphy General Manager

"Sightseeing in NY "

5
27/06/2016

We stayed for three nights in this hotel. It was very clean and quiet. They are several shops and restaurants within walking distance. The subway station is also close by, about one block away. The continental breakfast was also very tasty. I would definitely stay here again. The Bay Ridge area is very nice neighborhood.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Melissa D, Wow seems like we met or exceeded your expectations during your visit. Thank you for taking the time to let us know you enjoyed the hotel and our neighborhood as well. We are 2 blocks from the R subway line and we have a variety of excellent restaurants within easy walking distance to the hotel. We hope you do have the opportunity to come back and stay at the Best Western Gregory Hotel. Sincerely, Richard J Murphy General Manager

"Not Bad For The Price!"

4
24/06/2016

The Hotel Gregory was a nice experience for my daughter and I. We fell in love with Bayridge! Three complaints !-Bed was very hard, made it hard to get a restful sleep.2-It did have a stail hotel odor (picked up a can of Lysol) 3- we where placed in a street side room ,so there was a noise factor... we'll consider that if we stay another time...over all it was good not great !

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Maria A, Thank you for taking the time to relay your experiences during your stay with us. I am glad you liked the neighborhood, we have a lot to offer like outstanding restaurants and good shopping. It seems like you liked the hotel but the room location was noisy facing the street and had an unusual odor. We would love the chance to have you come back and stay with us again and if you contact me directly I would ensure a fresher & quieter room. If so contact me at [email protected] Sincerely, Richard J Murphy General Manager

"Better than epected"

4
17/06/2016

This was in a great location, convenient to the 86 st shops and restaurants, close to Ft Hamilton base. Front desk young lady (latino) always greeted with smile; including friendly help from breakfast young lady.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Raymond P. Thank you for the brief but awesome review about your stay at the Best Western Gregory Hotel. I am glad you liked the neighborhood and our proximity to great restaurants and shopping within easy walking distance. We are the closest hotel to Ft Hamilton Army Base. Thank you for mentioning my breakfast hostess and front desk agent greeting you with a smile. Glad our hotel was a good fit with you and your associates. Sincerely, Richard J Murphy General Manager

"Excellent Choice for Brooklyn/Bay Ridge"

4
17/06/2016

For family reasons we visit Brooklyn twice a year - spring and fall and always stay here if rooms are available. The rooms have all been updated, are always clean. The staff is friendly and helpful. It is difficult to work for a chain hotel in NY and maintain as some local flavor, but I think they are doing just that. Price is reasonable for a good location in NY. The staff is small in size, so if you think you are going to get an instantaneous response every time you go to the desk, that can't happen. By the same token, if you are willing to wait your turn in line, they are polite and helpful.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Mary JM, Thank you for your continued loyalty to the Best Western Gregory Hotel during your visits to Brooklyn twice each year. Thank you for mentioning the always clean updated rooms and the friendly and helpful staff. We try to hire from the neighborhood to maintain the Brooklyn vibe. Its much appreciated that you see staffing is minimal but you get maximum service in return. We hope future visits to Brooklyn have you choosing the Best Western Gregory Hotel. Sincerely, Richard J Murphy General Manager

"This hotel need double pane window "

2
11/06/2016

It is an average hotel, the location is conveniently close to subway. The hotel is sitting on the 4th Ave which is a busy street. It is so noisy. Their old style of window does shield away any noise I tried several time to ask for a quiet room. The staff is not helpful, instead they try to up sell me for additional $60 a night to move to none street facing room

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Sunny C, Thank you for voicing your concerns regarding your stay at the Best Western Gregory Hotel. Im sorry the windows did not offer a better level of comfort/quietness in your room facing 4th ave. We do have many rooms that do not face the street so perhaps if the opportunity presents itself and has you returning to the BW Gregory Hotel ask for an inside room which will provide a more restful stay. Please feel free to contact me directly if I can be of assistance on a future stay. Sincerely, Richard J Murphy General Manager

"Phenomenal "

5
01/06/2016

Great staff Safe location Perfectly clean room I had 5 teenagers with me The breakfast was 5 star This is where I will stay when in Brooklyn it was quick to get back & forth into the city The girl at the front desk was super helpful I'm grateful we found this gem

"the best western hotel gregory in brooklyn new york"

5
30/05/2016

a great find in brooklyn. clean, modern, and friendly. the breakfast was exceptionally good and the staff was professional and gracious. the only problem i had was not getting wi-fi in the room. we would stay there again in a heartbeat!

"Very good hotel."

4
27/05/2016

Very good hotel. Polite and caring stuff. Rooms are very clean. Breakfast is very good too. Chris at the front desk was very helpful and the valet person was excellent. Excellent location, very close to subway. Would stay again for sure.

"A good value for NYC"

5
26/05/2016

The staff was pleasant and accommodating,The new renovation in lobby makes the facility seem quite modern though the building is older, The rooms are a little small (not unexpected in Brooklyn) but they are clean and comfortable. Location is excellent in a safe & relatively quiet neighborhood for a busy city. Valet parking is extremely valuable as street parking is difficult. A good value for NYC.

"Work visit to Brooklyn"

4
20/05/2016

While looking for a hotel in Brooklyn I found few choices with parking even limited, and some had reviews that left me Leary of staying there. I found the Gregory on 3rd ave. They have parking , limited but parking good reviews witch they lived up to. I can say that I'm happy I chose to stay there. Rooms not large but not small by NYC standards. Walking distance to many places to eat and the morning breakfast was very good. I was happy to find very good and fresh Brooklyn bagels as a bread choice. When I go back to Brooklyn I will stay there and make sure I get there by 4 PM to get one of the parking spots.

"Great place to stay in Brooklyn"

4
08/05/2016

We have stayed at this hotel several times and have to give the hotel and the staff kudos for a great place. The lobby and bathrooms have been updated and modernized recently, which was a definite improvement. The reception desk staff on the phone or in person are very helpful and knowledgeable. We had a request to have our cars brought to us very early in the morning and the staff made sure it happened even though it was inconvenient. The rooms are well maintained and the only reason I gave them a four and not five star was because I have no idea what the breakfast is like since we always leave too early.

"Great Bay Ridge Hotel"

5
30/04/2016

Service was good, breakfast was delicious, and the accommodations were comfortable and quiet. Location is near shopping on 86th Street. Bagels served at continental breakfast were authentic New York style.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Howard S, Thank you for your fantastic review of your stay at the BW Gregory. It seems that everything from our service to our locally baked bagels delivered fresh every morning made a memorable impression on you. We sincerely appreciate you staying with us and hope if future trips to Brooklyn have you staying with us again. Regards, Richard J Murphy General Manager

"Busy NYC hotel"

3
26/04/2016

Upon arrival -- (we were a little early) -- there was only one poor man working the desk, answering the phones, dealing with the valet, etc. etc. The wait was quite long. Parking is (good luck) finding your own or their parking/valet for $25. We opted for that as we are not familiar with the City. Room was clean - hot breakfast was good. Of course it is walking distance to a lot in the City. Overall, the stay was pleasant. Staff was very friendly.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi RBE14059, Thank you for your wonderful review of your stay at the Best Western Gregory Hotel. Thank you for your understanding and for recognizing how hard my staff member was working. We do a lot behinds the scenes too the ensure a clean room upon your arrival. Most importantly we are delighted you enjoyed the hotel and the neighborhood and that our staff was friendly. We do hope you recommend us to family and friends. Sincerely, Richard J Murphy General Manager

"Very Clean and Staff was Wonderful!"

4
22/04/2016

I had read some negative reviews about this hotel and wanted to offer my opinion. First of all, this is NYC, there is nothing quiet about NYC. Upon check in the desk clerk advised that he had put me on a quieter floor away from the elevator, which I appreciated. Yes, there is a subway that runs underneath, but it's just a low kind of rumble. It might be more noticeable on a lower floor. The room I had was small but very clean. The hotel has been recently renovated. The staff members were all friendly and helpful. Valet is the best option for parking as it is a residential area, and you pay for 24 hours, so even after I had checked out, I could leave my car and picked it up after my business day ended. Again, the staff were just so lovely. The breakfast buffet was ok in a pinch.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Lisa R, Thank you for not believing the bad hype and judging for yourself the Best Western Gregory is newly renovated and is a quieter residential neighborhood in Brooklyn. I am delighted to read that all our staff members were friendly and helpful and that the room was very clean. We do offer valet parking service since parking is extremely limited in the area so it is one less thing our guests need to worry about. Glad we could extend the time at the garage for you after checkout. Thank you for staying with us. Sincerely, Richard J Murphy General Manager

"A Great Location -- Really!"

4
20/04/2016

If you want to get a taste of the real Brooklyn – not the Heights, not Park Slope, not even Willamsburg – since all of those have been co-opted – then you are ready for a stay at the Best Western in Bay Ridge Brooklyn. Housed in the former Gregory Hotel, an historic landmark from the 1920's, this hotel is in the ideal location. It is convenient to some amazing restaurants, great shopping, and the Brooklyn-uniqueness that makes Bay Ridge so very special. So take a walking tour of the neighborhood. See amazing views of the Verrazano-Narrows Bridge and the War Memorial. Street parking worked fine and the hotel amenities as well as the staff were more than adequate. The extensive free continental breakfast is really great to include fresh Brooklyn bagels – the very best! So if you are seeking a fun visit to the hometown of Tony Manero (Saturday Night Fever) the place to stay is the BW Gregory Hotel.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Bill T, Now that's a review! Its appears you took advantage of all that Bay Ridge has to offer during your visit. Our location and proximity to an eclectic choice of restaurants is second to none and as you indicated Bay Ridge has some hidden treasure to explore too. Thank you for the detailed review and most importantly thank you for choosing the Best Western Gregory for your lodging needs. Sincerely, Richard J Murphy General Manager

"NO PARKING"

4
05/04/2016

The Hotel was great and the only thing is the parking at the best western in Brooklyn. They really should not charge you a $25.00 plus tax for parking. The hotel is in area that parking is impossible so how it that the you customers fault if they cannot find parking, I would def. think twice before I would stay at the hotel again because of the parking situation.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
ShuShu13, Thank you for sharing your experience with fellow Tripadivsor readers about your stay at the BW Gregory Hotel. I am delighted you found the hotel great but parking seemed to give you some concern. We recognize parking is limited in this area that's why we provide the valet service from 5AM-12AM to relieve our guests about worrying where to park. Simply pull in front, give us the keys and we take care of the rest. Thank you for staying with us. Regards, Rich Murphy General Manager

"Business Travel"

5
02/04/2016

I travel the NYC area several times a month and have stayed at many hotels. I found the Best Western Gregory Hotel located in the Bay Ridge section of Brooklyn to be the best all around. The Management and staff are excellent! The recent renovation has really put this place above the rest when consider value, service and location. Great job and I always look forward to returning.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi darena597, Thank you for your great reviews of your stays at the Best Western Gregory Hotel. We are glad our renovated hotels provides you a great location to visit your local account. I am happy to read you like the renovations along with our great service our team provides you. It always has been and will continue to be our pleasure to welcome you back on future visits to Brooklyn and the Best Western Gregory Hotel. Sincerely, Richard J Murphy General Manager

"Awesome stay"

5
02/04/2016

The location was very great; near subway , surrounded by many clothe shops. Room was very nice, clean and terrific. Staffs were really friendly and helpful ; i arrived very early in the morning, they hurriedly made the room for me. I appreciated that so much. Would be back again :)

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Eve E, Thank you for taking the time to review your recent stay at the Best Western Gregory Hotel. We appreciate all the compliments about our friendly staff and clean rooms. I guess luck was on your side so we could accommodate your early arrival, it seems like it made a difference in your stay. We look forward to your return visits. Regards, Richard J Murphy General Manager

"Close to everything-Clean"

5
30/03/2016

Walking distance to shops, restaurants, church, subway. For the price and it is only 6 miles from Manhatten. The neighborhood was safe at night to walk around, it was nice to be able to walk in all directions and see different shops and restaurants of different cultures.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi Charlieboy003, Thank you for taking the time to review your recent stay at the Best Western Gregory Hotel. I am glad to read you enjoyed this family friendly neighborhood and could take advantage of all the different restaurants, shops and diverse neighbors we have near the hotel. Kind of reminds me of a giant meatball, a lot of chopped meat, add garlic, parsley, salt and pepper and mold that altogether and you get Bay Ridge Brooklyn. We hope you have the chance to visit us in the near future. Sincerely, Richard J Murphy General Manager

"Great price !!Great location!!! "

5
29/03/2016

The staff was friendly,the rooms were very clean, we will definitely stay here again. Convenient to subway, shopping and food.. Located in a nice area, family friendly, We loved they offered valet parking, an amazing breakfast, we stayed 3 nights 2 days to see family.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Shannon A, Thank you for your wonderful review of your stay at the Best Western Gregory Hotel. We are delighted that you found our friendly staff and clean rooms met or exceeded your expectations. Bay Ridge is a great neighborhood featuring great dining options, shopping along 86th street and yes only 2 short blocks to the subway. We hope you continue to visit your family and consider the Best Western Gregory your home away from home during those visits. Sincerely, Richard J Murphy General Manager

"All around 5 star hotel"

5
23/03/2016

Been at this hotel, multiple times. Coming in from seattle..staff is very friendly. From management to house cleaning, and car service.. Been staying here. Off and on..for a year and half..and never been disappointed.. Ask a question. They have a honest. Reply back! Awesome hotel. Will always come back! :)

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Harold M, Thank you for your candid review of your stay at the Best Western Gregory Hotel. By now you know we treat you like family and I believe that's the reason you return each time because of our outgoing staff and professional service. We look forward to your next stay until then be well. Sincerely, Richard J Murphy General Manager

"Great location!"

5
14/03/2016

I heard during my visit that the hotel has just had some upgrades. The lobby was neat and clean (except where there was still obvious construction going on). My room as very nice. Loved the decor! The breakfast wasn't great, but in a pinch it will do.I would definitely stayt here again and would recommend to a friend.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear jennifercQ4181YU, Thank you for taking the opportunity to use your stay at the Best Western Gregory as your first review on Tripadvisor.com. Thank you for your lovely comments about the décor and renovations that have taken place recently at our hotel. We love the new look and we are delighted you enjoyed it too. Yes, please keep us in mind if future travel plans include the Brooklyn area. Regards, Richard J Murphy General Manager

"BW Gregory Hotel"

5
29/02/2016

The staff are very professional and friendly. The room is warm and inviting. I'll recommend to anyone looking for a great place to stay, that they should consider Best Western Gregory Hotel, Brooklyn, NY for their next hotel stay.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Hi David B, Thank you for your wonderful comments about your stay at the Best Western Gregory Hotel. We appreciate you mentioning my staff as being professional and friendly and that our accommodations are warm and inviting. We hope you keep us in mind and tell your friends about the New B/W Gregory Hotel in Bay Ridge Brooklyn. Sincerely, Richard J Murphy General Manager

"Surprisingly nice stay"

4
27/02/2016

Hotel undergoing renovations. Rooms are decent size bathrooms updated and nice. Offering microwave, coffee machine, fridge, safe, flat screen TV in room. Excellent choices for free breakfast, they even had eggs and sausage patties. Small bar but it's nice for a quick drink. Quick check-in, friendly staff, very clean and safe. Only downside is parking. They offer valet parking ( for a fee) but only 16 available spots they have rented out at nearby garage. If the spots are taken you are on your own and finding parking in bay ridge can be a nightmare. There is a municpal lot three blocks away that is open from 8am to 10 pm. Good tip: Ask for a high floor as subway line runs underneath building.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Ralph A, Thank you for sharing your detailed review with fellow Tripadvisor readers about your stay at the Best Western Gregory Hotel. I give you sir an A for this review because it is an accurate description what prospective customers can expect as a guest of the hotel. We hope you have reason to return to the Best Western Gregory Hotel and look forward to your nest stay. Sincerely, Richard J Murphy

"Right Location, Nothing Special..."

3
20/02/2016

Visited some friends in Brooklyn and decided to stay overnight. Found this hotel close by and at an okay price so booked it. Looks nice from the outside, fits into the surrounding area nicely. Staff at the counter were very friendly both on checking in and out. They offered assistance with any info I might need getting to the train when I left. The room itself was on the small side. Just enough room for the two double beds and a dresser and small desk. Room appeared clean, beds were okay, I was so tired it didn't really matter. Could hear the folks walking around on the floor above without any problem, if I wasn't as tired as I was, it probably would have driven me crazy. Shower was decent, bathroom was modern and had plenty of room. We checked out about 9:30 AM and the breakfast was all but cleaned up so I can't comment on that. I didn't utilize the WiFi either, but they gave me the password at check-in. If it wasn't for the location, I'm not sure I would use it again. It's also right over the subway so you can hear the rumbling every time a train goes by. Overall, I'd give it a 5 out of 10 rating, I wouldn't recommend staying if the rate is much over $100 per night.

"Excellent Accomodations"

5
13/02/2016

Recently traveled to Brooklyn for a family funeral. I can't say enough about the staff of the Gregory Hotel. They were very friendly and helpful during our stay. One of the guests in our party is physically disabled and they went out of their way to make sure her room was easily accessible. The staff also assisted us with directions and transportation during our brief stay. The Gregory provided first rate accommodations with very clean and comfortable rooms. The newly renovated lobby is beautiful and offers a comfortable seating area and full bar. The morning breakfast included with our stay offered a wide variety of selections, including the delicious New York City bagels. I hope my next trip to Brooklyn is for a happier occasion, but regardless I know I have a great place to stay at the Gregory on 4th avenue!

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Margaret I, Thank you for your wonderful review of the Best Western Gregory Hotel during your recent stay. We are truly sorry you had to visit our hotel due to the passing of a family member. I am so glad to read that my staff did everything possible to turn a somber occasion into a more memorable one with the way we took care of your invited guests. Yes our new renovations are making a big impact on our guests allowing them more space to relax in our lobby bar and breakfast seating area. We would love for you to return under better circumstances and rest assured we will continue to provide friendly service during each and every stay. Sincerely, Richard Murphy General Manager

"Long Weekend"

4
21/01/2016

The room was very clean and comfortable and we had a view of 4th Ave. The Continental breakfast was outstanding-- way more than bagels and yogurt and fruit-- they had eggs and waffles and more....they are going through renovations but it was nothing that affected the guests. The ONE thing we were not happy about at ALL was the parking situation-- they say parking/ valet is 25.00 a day but when we got there they said they only had 16 spots for the entire hotel and they were full.... We had to drive a bout 4 blocks down and park the car in a garage ourselves which was a bit more expensive than having he valet parking..... This hotel does not advertise hat they have LIMITED parking so we were a bit dismayed and inconvenienced.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear travelrobin, Thank you for your candid review of your recent stay at the BW Gregory Hotel. We are delighted that during your stay you experienced our clean rooms and outstanding continental breakfast. Our bagels are delivered fresh each morning by a local bagel store here in Bay Ridge and usual get high praises. I am very sorry we could not accommodate your car through our valet services. When the hotel was built back in 1926 most people didn't own cars and throughout the years prior owners did not place an importance as we do with this must have amenity. We do use a neighborhood parking facility and have 16 monthly spaces that are paid for weather or not they are used. Most evenings we accommodate all cars that arrive to the hotel but on occasion receive more than our allotment. I am truly sorry for any inconvenience this caused you during your trip. Regards, Richard Murphy General Manager

"Gregory Hotel Exceeds expectations!!"

5
18/01/2016

The Gregory met and exceeded al my expectations. Staff is great and goes way out of their way to be helpful and super polite. Property is well kept and is truly a great place to stay in brooklyn. Convenient to many things and truly a safe and clean place to stay. No problems at all duing my brief stay.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Fredrick K, Thank you for your glowing review of your stay at the Best Western Gregory Hotel. Our goal is to met or exceed our guests expectations and judging by your comments we did just that. Thank you for mentioning my staff and their willingness to go out of their way to be helpful and polite. We are convenient to outstanding neighborhood restaurants, shopping along 86th st and of course easy access to the subway 2 blocks away. We hope you have the chance to stay with us again in the near future. Sincerely, Richard Murphy General Manager

"last minute stay"

3
11/01/2016

Stood here with my 4 yr old daughter for one night. Booked it couple of hours before check in.The hotel was going thru renovations when we were there. The room itself was nice and looked new. The breakfast was ok, standard as in bagels cereal and some fruits. Only thing i dont like is the price. The hotel to me is expensive .

"Excellent place to stay"

5
01/01/2016

The desk staff was wonderful. They were able to recommend local places to eat or have food delivered from. We passed housekeeping staff in the elevator or hall; very nice people. Overall, the staff were great. In particular, Richard was very helpful in resolving an issue with our credit card. He spent what was probably an hour working with the credit card company to get things fixed. We have to find a home for two cats and Richard was able to recommend a place to take them. Our reason for being in Brooklyn was to deal with a very unpleasant task. It was wonderful to come back to the hotel, where somebody else parked the car, someone else had made the beds, and the desk staff greeted us pleasantly. We frequently have trouble finding useful electrical outlets in hotel rooms. We usually have to unplug the clock to plug in a heating pad or CPAP. No such problem here. There were two outlets on the lamp on the night stand, two on the desk lamp, two on the microwave, and two on each of two walls. We were able to plug in everything we needed--CPAP, heating pad, both phone chargers, and tablet charger. This was fantastic. The complimentary breakfast was okay, better than some. The important thing, to me, was the presence of coffee. There was some construction going on while we were there, as evidenced by a couple of signs and a couple of corrugated plastic walls obscuring most of the actual work area. We wouldn't have known otherwise, since we weren't disturbed by any noise. We were told that the renovations should be complete by the following week. I'd like to see the results, something I usually don't care about once I've left a hotel. The hotel is within walking distance from a Stewart's restaurant (85th St and 5th Ave), which is a great place to eat. Not, obviously, anything to do with the hotel service, but it is a nice feature. If I have to stay in Brooklyn again for this particular reason, it will be at the Gregory Hotel.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Morgan S, Thank you for the wonderful review you posted about your experience staying at the Best Western Gregory Hotel. You and your family were here under very difficult and stressful circumstances which I did not know at the time. However it looked like you needed some help and it was my pleasure to help clear up the credit card dilemma you were faced with. Thank you for recognizing the rest of my staff for being wonderful. We would love to have you return to the hotel to enjoy Brooklyn and what NYC has to offer. Our lobby is about 2 weeks away from completing our renovations so it be even more relaxing on a future stay. Sincerely, Richard J Murphy General Manager

"End of 2015"

4
23/12/2015

The renovations continue, due to NYC City Codes. Still a nice hotel, as are most Best Westerns. Nothing fancy but livable. Can't beat the neighborhood; in walking distance of shopping, restaurants of all levels, fresh farm markets, the subway.

"November 2015 stay"

4
20/12/2015

I travel to NY on a yearly basis and stay at this hotel. This year our stay was wonderful, the hotel staff are very accommodating and friendly. They are in the process of renovating the lobby area, which did not affect our stay. The room we had was great, the bed was comfortable and the room was very clean, and I will be requesting that room again for next year. The only little problem was the elevator, but was not a big issue. The breakfast they offer in the morning is great. The hotel is in an area that is close to shopping and restaurants, the subway is 2 blocks away which gives easy transportation into Manhattan.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear LYNN L, As Brooklyn continues to grow we recognize you have more hotel choices than ever before so please accept my sincere thanks for your continued loyalty to the Best Western Gregory Hotel. I appreciate you mentioning the hotel staff were very accommodating and friendly. Yes we did experience a slight problem with our elevator doors during your visit as a sensor was damaged during our renovations but as since been corrected and is working fine now. Im sorry our lobby wasn't ready during your stay. I am 100% sure that you will notice a dramatic difference in 2016. Happy Holidays and we look forward to seeing you again. Sincerely, Richard J Murphy General Manager

"Great Location for Half Marathon Race"

4
17/12/2015

My boyfriend and I stayed three nights at the Hotel Gregory because it was very close to the start of a local race we were participating in. It was so easy to get to anywhere using the subway, Uber, or our car. The staff was very helpful in providing accurate directions to the race start and any other questions we had in general. The room was very small, but it was obviously recently updated and was fine for such a short stay. The hotel is located in a very vibrant neighborhood that is very walkable and has many restaurants to choose from. I would recommend this hotel to anyone.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear UpstateNYFan07, Thank you for your recent review about your stay at the Best Western Gregory Hotel. I particularly remember you since you were meeting another couple at the hotel attending the half marathon. Congratulations on finishing the race. Thank you so much for the kind review. Being a smaller hotel we can take a few extra minutes with our guests to help answer any questions they may have. Bay Ridge is a great family neighborhood with outstanding restaurants, convenient shopping and public transportation all only 2 blocks from the hotel. It was our pleasure having you stay with us. Sincerely, Richard J Murphy General Manager

"The renovations were being done in the lobby when we were there. We are going back and the lobby will be done."

4
09/12/2015

Room was large, comfortable and we both had a great nights rest on the amazingly comfortable bed. Free WI Fi was a plus, also. The staff was very helpful and a tasty breakfast was complimentary in the morning.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Sharon K, Thank you for your wonderful review of your stay at the Best Western Gregory Hotel. I am delighted to hear you had a great night sleep on our comfortable beds, you enjoyed our free breakfast and WiFi as well. We have done our best to minimize any disruption of service during our lobby renovations. We are finally getting closer to a completion and we can wait for our guests to enjoy the new décor and design. We appreciate you choosing the Best Western Gregory Hotel. We hope you enjoy the Holiday season. Sincerely, Richard J Murphy General Manager

"Could be better"

3
22/11/2015

Hotel under renovation, so inside wasn 't the best to look at. The front desk agent looked like she hadn't slept in days. The rooms were small but clean. Beds weren't that comfortable. The area wasn't bad. Department stores and lots of restaurants within a 1/2 mile to 3 miles. So if you like to walk everything was within walking distance.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Tonya G I am sorry you were a bit disappointed in your stay at the Best Western Gregory Hotel. With our ongoing lobby renovation you are correct it does not have the best look. The temporary walls are in place to minimize your discomfort as work is being performed behind the scenes. Thankfully the renovated rooms were clean as you mentioned. Bay Ridge is a great residential neighborhood offering a business shopping district on 86th st and truly outstanding restaurants along 3rd and 5th avenues that rival the best Manhattan has to offer. I hope you had the opportunity to take advantage of these neighborhood highlights. Sincerely, Richard J Murphy General Manager

"Hotel in Bay Ridge"

4
14/11/2015

We stayed at the Gregory during a recent trip to visit our son. We chose this hotel as the closest to his flat and were not disappointed. The staff was friendly and helpful, the room was very comfortable and clean. All in all - a quiet restful night at reasonable value. The hotel is currently remodeling so there were some issues with amenities ... Cable service was intermittent, the entry is cramped and valet parking service was slow.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Gregory P.G Thank you for your recent review of your stay at the Best Western Gregory Hotel. I am happy to read we are close to your son's apartment in Brooklyn and we hope after your wonderful stay you consider us your home away from home on future visits. Our lobby renovations are nearly completed and we are anxiously awaiting to show it off like proud parents. We hope the improvements will have you coming back for many more stays. Sincerely, Richard J Murphy General Manager

"Ok stay"

3
09/11/2015

Not a bad night's stay. Decent location. Renovated room was nice, although a newer heating system would have made sense. Construction in the lobby was still ongoing, but it looks like it will be nice when completed. Overall, I'd rate this an average hotel. Nothing tremendously bad, nothing outstanding.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear goalie1010ca, Thank you for your candid review of your stay at the Best Western Gregory Hotel. We appreciate your kind words about the renovated rooms and that the lobby will look great once the work is completed. No one will be happier than my staff and I when we get to greet guests in our upgraded lobby. I am sorry we did not wow you during your visit. Come back and see us once the renovations are completed and would love to see your feedback then. Sincerely, Richard J Murphy General Manager

"Nice hotel, despite issues"

3
19/10/2015

Prior to our arrival the hotel had charged the whole stay to our card, the general manager told us it was because "they over booked and were trying to cancel reservations that didn't go through". He did call our bank and reverse the charges, but offered no other options to fix the problem. Upon check out the staff again charged our wrong credit card, but fixed it with a phone call. The hotel itself was nice, and they are renovating.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Jamie P, Thank you for taking the time to review your stay at the Best Western Gregory Hotel. Although we did have a miscommunication using a particular credit card that was given at the time of your booking, it is not uncommon for hotels to verify the card is good instead of holding a room for someone who is not coming. Once you arrived I personally resolved the preauthorization with your credit union and restored your credit within less than 30 minutes. Even I was impressed with how quickly they helped me and in return helped you since it was Friday afternoon. Errors do occur from time to time and we strive to always resolve them to the guests liking. I am glad despite the credit card issues you enjoyed the hotel and your time in Brooklyn. Sincerely, Richard Murphy General Manager

"60th Birthday Weekend with Family"

4
16/10/2015

I was very happy to have the Best Western take over the Hotel Gregory! I have moved to Florida recently and given my recent experience I now have a place to return to when I visit my family that is right in the neighborhood. The room was beautiful and the morning breakfast just right. My only disappointment was the construction going on in the lobby. I am hopping that the lobby is beautifully designed and completed when my husband returned to your hotel during the holidays.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Sharon G, Thank you for you candid review of your recent stay at the Best Western Gregory Hotel. Congratulations on your move to Florida and we too are delighted you have found a hotel close to your family you can rely on. Hopefully the renovations will be completed towards the end of this month and from what I've seen, it will be a hit with old and new guests alike. We look forward to your next visit. Sincerely, Richard Murphy General Manager

"Making headway on renovations"

4
14/10/2015

The renovations are not in the way as much but the continuing work makes it really hard to clean. Like the new furniture and the beds. The linens could be upgraded but there is a feeling of family when I am here.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Scoutcrafter, Thank you for your recent review of your stays at the Best Western Gregory. I am happy you like the new room décor and that the lobby renovations are nearing its completion during Thanksgiving. We appreciate your loyalty during our renovation phase and hope the project your are working on has you coming to Brooklyn so you can enjoy the new look of the hotel. Being a smaller hotel we can give more personalized service and I am delighted it makes you feel at home during your visits. Sincerely, Richard Murphy General Manager

"Stay in Brooklyn"

4
12/10/2015

I would stay here again. Liked the fact that the R train took me straight to where I needed to go, however ride to Times Square was little long. Staff was nice. Had problem with circuit blowing but maintenance fixed within 2 minutes from calling. Room was nice but mattresses were not the most comfortable. Stayed on first floor which was super quiet, but could hear train running every 6-8 minutes. However, did not interfere with sleep. Liked the location. Lots and lots of great shopping within walking distance and places to eat. Felt safe in this area!! Would definitely stay here again!!

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear dianej753, Thank you for taking the time to review your recent stay at the Best Western Gregory Hotel. I am glad to see you found the neighborhood safe to wonder around in and with the abundance of shopping along 86th Street and top rated restaurants in Bay Ridge just a few blocks away it is the neighborhood where the hard working middle class live whom keep this city running 24 hours a day. Sorry you had experienced trouble with the circuits overloading inside your room. Thankfully we were able to promptly resolve the problem. Sounds like you had a great time in Brooklyn, Sincerely, Richard Murphy General Manager

"Hotel Services"

4
08/10/2015

Definitely the place to be if you are looking for value for money stay in New York. Conveniently located in Bay Ridge, this Hotel is surrounded by public transportation. MTA ride to China Town / Manhattan / Time Square is only $3:00 ($2.75 with Metrocard) and would take less than an hour. For the information of our Catholic brothers and sisters, St Anselm Catholic Church is just one block up right across the street.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear 55Golfnut, Thank you for sharing your experience as guests of the Best Western Gregory Hotel. I am delighted to read you found our hotel to be a less expensive alternative to the higher priced NYC midtown hotels. With the subway 2 blocks from the hotel the R line may take a bit longer to get into the "Big Apple" but it passes the Freedom Tower, Chinatown, Empire State Building and Times square using that one train line. Our location to great restaurants along 3rd ave also make staying here a culinary delight. St Anselms Church is across the street and within 1 mile have other houses of worship that guests can visit. Thank you for staying with us. Sincerely, Richard Murphy General Manager

"clean place to stay"

4
05/10/2015

this location was picked because of proximity to a meeting we had to attend. i was impressed with the rooms as they were recently re-done, the place was clean, easy walking distance to many restaurants and a nice breakfast. we partially picked this place though because it had a restaurant and bar on the premises, something i badly needed one of the days due to really bad weather outside. but the lobby, along with the restaurant/bar were under construction. it would have been nice if the hotel had given us that information up front, before we arrived.

"Family weekend"

3
01/10/2015

We had a family wedding and stayed here for the weekend. It was under construction so there was dust and didn't seem very clean in the hallways. They offered no discount due to the mess. Our room was fine but the a/c was so loud it was unbearable. They put us in another room and the a/c was almost as bad and the room was smaller for the same price. I get it.. Anywhere you go in NY is expensive. This hotel is in a convenient location to the subway,shops & resturants that was very nice. They served a continental breakfast every morning.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Barb V, Thank you for your review of the Best Western Gregory Hotel. I am glsad you enjoyed the clean rooms and the free continental breakfast we prepare each morning, I am happy to rea we were convenient to the wedding venue and had a goof time. Yes we are renovating our lobby area which is sealed off from the rest of the lobby so there should be a minimum amount of disruption to your stay since it only happening on the lobby level. Sorry we did not do our best cleaning up after the construction workers finished for the day. Regards, Richard Murphy General Manager

"Ripped off"

2
30/09/2015

Stayed here two weeks ago for three nights. The hotel and staff were pleasant. The food was adequate. Our son recently moved into the area and the hotel was extremely well located for our three or four visits each year. The hotel was under renovation so we weren't surprised to see a hole in a wall. Never thought to tell the desk or ask for a different room. When we requested a final statement upon departing, we were told they couldn't provide one since we booked through Expedia. We didn't have time to argue so we left. A week later my husband called again for a final statement and it was sent immediately, with a $50 charge for damage to the wall. They refuse to believe us, taking the word of the housekeeper that we caused the damage. We have disputed the charge. So sad that a hotel would not believe a customer. We had intended to return there in January but will now stay somewhere else. My son said crooked hotels are not uncommon in the area.

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Imagine you enter into a newly remodeled guest room as a new customer and see a hole in the wall and never report it or mention it to anyone. Then the room attendant who cleaned the room upon your departure reports a hole in a wall. This was the scenario that we are faced with in your situation. If the hole was there prior to your arrival, then why didn't we charge the previous guest? Oh, that's right we are a rip off hotel built in 1926 and has been a historic hotel for 90 years serving the community. We are spending over a million dollars to renovate the entire hotel and when I have a room attendant whom has 19 years experience at the hotel asks me to come to the room and see the damage for myself, what should I think? If you have any proof that the hole was there prior to your arrival, I will gladly refund your $50.00 Richard Murphy General Manager

"Best Western Gregory Hotel, New York"

5
15/09/2015

This was a great find in a location where we wanted to be in Brooklyn, NY. It was clean and the staff was friendly. The room was cozy, but adequate FOR THE TWO NIGHT STAY. Only suggestion would be more fruit and perhaps yogurt at breakfast. The coffee was better tyhan some hotels!

Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Dear Barbara D, Thank you so much for your kind review of your stay at the Best Western Gregory Hotel. I am delighted to read our newly renovated rooms were cozy, our staff was friendly and that we were in the ideal location you needed. I'm sorry we ran short of some breakfast items. We have introduced some healthy options such as 3 types of fresh fruit, Greek yogurt and Almond Milk and judging by your comments we cant can't keep enough on hand for all to enjoy. I apologize if that took away from the overall experience. Sincerely, Richard J Murphy General Manager