Best Western Plus Soho Hotel, New York

The best water pressure in shower on a hospitality property I've seen, and I have been to many over the years! Nicole is amazing! She is friendly, listens to guests, knowledgeable, gentle and efficient. Professional! Had similar experience with Delcy this morning despite our brief interaction. Hot, free breakfast with great variety. Short walking distance to Canal street subway stop. Walking distance to Little Italy for dining and other options. Very clean. Modern finishes. Firm comfortable bed. Smaller room but space used well. Would return. Would recommend!

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
August 21, 2023 Good Afternoon Ruth, Wow, great way to start the morning thank you for noting the friendly staff, we are very fortunate to have Delcy and also Nichole on the team. We are delighted that you found the hotel and your guest room clean. We also appreciate you noting our bedding package and the breakfast services here at the Best Western Plus, SoHo. We thank you for your review and also your insight and we truly hope you return some time in the very near future. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

10/10 would recommend! The staff is beyond accommodating, friendly and professional. They let me know when my room was available early, before check in, so I could rest before a reservation. They offered complimentary breakfast! The room was spotless and the overall hotel was clean. The general vibe was chill and quiet. It is in a good location, walking distance to cool museums and food spots. Will definitely be staying here again!

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
August 21, 2023 Good Afternoon Yasiam, We are delighted that you decided to review a review and glad that you also provided some insight on your overall experience here at the Best Western Plus, SoHo. We thank you for your business and thank you for noting our complimentary breakfast services that we provide for all our hotel guests. Please reach out to me personally the next time you require accommodations here in the SoHo area. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

Everything in New York is expensive, for a small room at almost $300… i am unsure about how i feel. Room was spotless and quiet. We stayed on the 6th floor. They dont have body washes but soap. The soap leaves a feeling behind after using it, i only used it for my hands because of that. The staff are always corteous and friendly. Kaina was very welcoming and so was the other hostess. The guy who handled luggages was also helpful. There are three subway stations near the hotel which is good and we felt safe while we walked around. Liked the idea of making your own waffle. Breakfast was ok, it was enough. It made up for the price point ;p Might think twice about staying again. I may need to research more about other areas and other hotels.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
August 21, 2023 Good Morning Venmor, Glad you had a great stay, thank you for noting our friendly staff and also our location to mass transit. We truly appreciate your business and we are overall delighted that you had a good experience here at the Best Western Plus, SoHo. As for our breakfast services it is a work in progress, unfortunately we do not have a full kitchen so we are limited in regards to space and menu selections. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

The hotel was wonderful. The staff was wonderful. Beds and pillows very comfortable. Bedding was heavenly. Hotel safe and secure. Only admittance after 9pm is with your room key. Rooms were spotless and new. Entire hotel was spotless. Bathrooms lovely and small yet plenty of storage and shelves to put products. Great selection of in-room shampoo, soaps, etc. On the first night we were delivered a lovely little snack basket for our stay with a hand written thank you note. I live in the NY Metro area and work in NYC. This trip was so my daughter could get to her ballet intensive around the corner. She's 14 and I felt very comfortable with her being alone coming/going mid-day with the staff present while I was at work. They continually asked her if she needed anything. Also included with our stay was a lovely breakfast of eggs, meats, veggies, potatoes daily with other quick options line yogurts, cereals, fresh muffins and pastries, juices, etc. Highly recommend the Soho Best Western Plus.

Very clean, free hot breakfast, room was comfortable, good water pressure in shower. They provide ear plugs, because it is loud, request room not street facing if you can. Close to canal st and little Italy.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
August 17, 2023 Good Morning Tricia, Wow, thank you for sharing your insight and your experience here at the Best Western Plus, SoHo, we truly appreciate your business and we are delighted that you enjoyed our breakfast staff. As for the street noise we are very sorry with only 58 rooms in the hotel so it does not give us that much flexibility for higher floors. Please reach out to me next time you require accommodations at the hotel so I could find you a room in the back. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

Excellent hotel. It's new and immaculate. Our room had a very comfortable bed. The shower had great water pressure. We loved the breakfast buffet that is served until 10 am. The staff is friendly and helpful. We felt welcomed. We'll return. Thanks so much Kaina and Nicole at the front desk are wonderful

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
August 16, 2023 Good Morning Joanne, Wow, so delighted that you had a good experience thank you for noting our friendly staff, we are lucky to have Kiana and Nichole on the team so glad that you recognized them by name. We also appreciate you mentioning our clean rooms and breakfast service here at the Best Western Plus, SoHo. We thank you for your business and we truly hope you return soon. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

The hotel is situated in a perfect place where you can go to Chinatown or little Italy jump on the subway to go to time square or the Bronx. The hotel was clean the beds were comfortable and the staff was amazing. Always willing to assist. I will definitely come back and stay at Best Western Plus Soho.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
August 14, 2023 Good Afternoon Tamika, Wow thank you so much for the feedback we are delighted you enjoyed the hotels location and you found our rooms to be clean and the staff to be friendly we do aim to please and its great to see that you left satisfied. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

We were in NYC for our honeymoon and we loved our stay at Best Western. The staff was very professional and incredibly helpful. A special thanks to Nichole, Deky and the rest of the staff which welcomed us during our stay. Breakfast was good, but I personally did not like the coffee (maybe the only improvement point). Overall I strongly recommend the hotel also for his convenient location, next to many subway stations.

Best Western Plus Soho, Owner at Best Western Plus Soho Hotel, responded to this review
We would like to take this opportunity to offer our sincere appreciation for taking the time to provide us with your feedback and recognizing our hardworking staff. On behalf of the entire Best Western Plus SoHo team, it was a pleasure to serve you. We look forward to doing so again when your travels bring you back to the New York area and as always “be our guest”. Thank you for choosing our Best Western Plus SoHo. We hope to see you soon!

My boyfriend and I enjoyed a small, QUIET, clean room here. Great location, plenty of restaurants and shopping in the neighborhood. The staff was super friendly and helpful. We'd absolutely stay here again!

Best Western Plus Soho, Owner at Best Western Plus Soho Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 646-850-6784 Ext. 8004. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 646-850-6784 Ext. 8004. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, The Front Desk Team Best Western Plus Soho Hotel

Great hotel just in the middle of Chinatown and only like 3 minutes away from Canal Street subway station. Breakfast could offer a little bit more choice, but besides this everything was perfect. Staff was extraordinarily friendly and supportive.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
August 07, 2023 Good Afternoon Simon, We truly thank you for your feedback and we are delighted that you had a good experience here at the Best Western Plus, SoHo, we truly do aim to please. We also appreciate your insight regarding our breakfast services and we are working towards improvements on a daily basis. Thank you again for your business and safe travels. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

The front desk and breakfast room staff members were helpful and friendly. I use a mobility scooter and the staff went out of their way to be helpful. Isaac carried my coffee, made delicious waffles for me and delivered them to my table when he noticed that it was challenging for me to navigate the breakfast buffet. Kaina who works at the front desk was friendly and warm, helping to make my visit to NYC a positive experience. Thank you!

Best Western Plus Soho, Owner at Best Western Plus Soho Hotel, responded to this review
Thank you Laura, We appreciate your feedback We would like to express our sincere gratitude for taking the time to complete the survey regarding your recent stay at our property. Your feedback is of utmost importance to us, as it enables us to continuously improve our services and ensure that all our guests have a pleasant and memorable experience. Your valuable input has helped us to identify areas where we can enhance our offerings and address any concerns that may have arisen during your stay. We are committed to providing exceptional service and facilities to all our guests, and your feedback will assist us in achieving this goal. We are delighted to hear that you enjoyed your stay with us and appreciate your loyalty to our brand. Your continued support is greatly appreciated, and we look forward to welcoming you back again soon. If you require any assistance in the future, please do not hesitate to contact us at 646-850-6784 Ext. 8004. We are always available to assist you in any way we can. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of serving you again in the near future.

Oh I almost hate to leave a review cause it will sell out-lol!! This property is like coming home for me and for someone who travels constantly, that's a big deal. I absolutely love this space and it certainly rivals the boutique hotels in the city. The decor is absolute stunning, cleanliness is beyond excellent, service is impeccable (thank you Tom, Nichole, Kaina, Zendalye and Rayonce), the amenities come in handy and the area is so convenient. I can walk almost anywhere and if it's too hot to do that, the trains, buses, ferry are all close by. I truly appreciate the dedication to customer satisfaction and precise attention to detail. It makes a huge difference in the experience guests have.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
August 02, 2023 Good Morning, Monija Wow, what a great way to start a Wednesday, thank you for noting our team by name it is truly appreciate and makes all of us feel like we make a difference for our hotel guests. We are delighted that you had a great experience in the hotel between the service, our location, clean rooms, and our location. We thank you for your business here at the Best Western Plus, SoHo, and please reach out to me personally the next time you require accommodations. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

It was clean, well managed and extremely comfortable. The pillows and bed were very comfortable. The breakfast was very good too. Everyone was welcoming and efficient. We also want to give a special shout out to Nicole for giving us a beautiful anniversary basket in our room with snacks and drinks. It was a very sweet surprise. We will definitely be staying here again in your next trip into the city.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
July 31, 2023 Good Morning, What a great way to start the week, thank you for noting our bedding back, clean rooms, and also the personalized service you received from Nichole here at the Best Western Plus, SoHo. We truly aim to please and glad that we provided you a memorable experience for your very special occasion. We are delighted to take your recommendation and glad that you will be returning some time in the near future. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

I loved my stay here. Clean, modern design; room was very quiet and comfortable, small but space to move around. Staff was helpful and friendly. Their complimentary breakfast was tasty, breakfast area was always clean and well stocked, options changed daily and was fresh.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
July 25, 2023 Good Morning Valued Guests, Wow thank you for noting our clean and comfortable rooms here at the Best Western Plus, SoHo. We also appreciate you noting our breakfast services and our helpful and friendly staff. We truly hope you decided to return some time in the very near future and again thank you for your feedback. Best Regards, Thomas Carpenter, General Managaer gm@bwpsoho.com

Oh I almost hate to leave a review cause it will sell out-lol!! This property is like coming home for me and for someone who travels constantly, that's a big deal. I absolutely love this space and it certainly rivals the boutique hotels in the city. The decor is absolute stunning, cleanliness is beyond excellent, service is impeccable (thank you Tom and Rayonce), the amenities come in handy and the area is so convenient. I can walk almost anywhere and if it's too hot to do that, the trains, buses, ferry are all close by. I truly appreciate the dedication to customer satisfaction and precise attention to detail. It makes a huge difference in the experience guests have.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
July 21, 2023 Good Morning Monija, Thank you so much for your continued repeat business here at the Best Western Plus, SoHo, we are delighted that you always have a good experience, appreciate our clean rooms, and value our friendly staff and location. We thank you for your insight and review. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

Second time for me, great hotel, good location, very nice breakfast buffet. Clean and well equipped room but above all - great customer service, staff is always very nice and courteous. Specifically Zandalee (Sasha) went above and beyond and was extremely helpful during my stay. Definitely coming back!

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
July 20, 2023 Good Morning Gil, Wow, so glad to have an additional review from you on your second experience here at the Best Western Plus, SoHo. Thank you for mentioning Zandalee she is new is already making a positive impact and it fees great. Glad you are coming back please make sure we sign you up for business advantage with Best Western, on your next visit. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

I stayed at this hotel for one night in March-23. Very clean and fresh hotel with a very good location if you like the neighborhoods around SoHo and Greenwich Village etc. Quite small rooms but that is also the case in most hotels in NYC. Good breakfast buffet. Very reasonably priced unlike most things in Manhattan. Helpful and friendly staff. Would definitely return.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
July 21, 2023 Good Morning Jens, Wow, what a way to start the weekend, thank you so much for noting our breakfast services it is a big investment on the hotel's behalf to assure guest satisfaction, especially considering we don't have a kitchen. We truly appreciate you noting the value behind our product and glad you enjoyed our location and helpful staff where at the Best Western Plus, SoHo. We thank you for your insight and truly hope that you return some time in the very near future. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

Everyone at the front desk were so kind & extremely helpful. I cannot thank them enough! I just had leg surgery a few days earlier & ran out of chux (waterproof bed pads). I told the woman at the front7 desk & she told me not to worry! Within an hour, she contacted me to let me know that she was able to obtain some chux for the duration of my stay! Impeccable customer service & beautiful, very clean hotel. Thanks to everyone one there, so kind! Jason T.

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
July 18, 2023 Good Afternoon Valued Guests, Wow we truly appreciate your detailed reviewed. We are glad that our team member helped you out, and we thank you for noting the clean rooms and the customer service from the entire team here at the Best Western Plus, SoHo. Reviews like that keeps our team encouraged to continue the extra care for our guests. We thank you for your business and please reach out to me personally the next time you require accommodations here in SoHo. Best Regards, Thomas Carpenter, General Manager gm@bwpsoho.com

Good points: - modern and clean - price - size of room (we stayed in a suite) - fast internet - 2 large tvs (but only 1 remote) - very friendly check-in staff at reception - close to subway Room for improvement: - the sofa bed for our daughter was noisy, lumpy and uncomfortable. It needs a mattress topper otherwise the springs can be felt when sleeping ( and she doesn't weigh much). - 3 of us in the room but towels for only 2 people were supplied. Asked for more towels but only supplied extra towels for 2 more days (we were staying 3 more). - we could not change the air conditioning as the control unit is locked behind a Perspex box. The room was really cold when we first arrived and the thankfully the box was unlocked so we could set it to heat and 70. The next day the box was locked and set to 74 and cool which was ok. - breakfast buffet was very hit and miss. First day was good with plenty of food. The next day there was 1 bottle of fresh milk left, no fruit yoghurts and no more available as apparently they were waiting on a delivery. One cereal container had run out and was not replenished. The next day we could see the milk delivery on the floor and we waited for it to be made available for guests to use but it never was. I had to ask for 2 bottles but none was ever put out for the other guests. The last day was fantastic - change of personnel and suddenly there was an abundance of food again - lots of milk and the cereal was replenished.

Best Western Plus Soho, Owner at Best Western Plus Soho Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Erika Ascanio Operations Manager

AMAZING HOTEL!! Opened just a month ago! Breakfast, Housekeeping, Reception staff are all super stars! No matter the time of the day you will always see the staff with a smile on their face which is just such a refreshing feeling in such a big city like New York. My favorite park of this hotel beside the staff is their fitness center, very well circulated, equipped to be able to get a full body work out. All rooms only have queen beds which is great! Rooms are so nice and clean, size is expected for a hotel in the big apple. Once this hotel opens up their Bar/Restaurant it will 1000% be a GEM in the lower Manhattan area. Shout out to: Kaina, Ari, Ray and Adriel!

Thomas Carpenter, General Manager at Best Western Plus Soho Hotel, responded to this review
February 01, 2023 Good Moring Valued Guests, Wow, we truly appreciate all the feedback and we are so glad you enjoyed our friendly staff, breakfast services, and our fitness center, which I completely agree with you it's a great feature very large and the glass wall and corridors really open up the space. We thank you for your business and please do not hesitate to reach out to me directly the next time you require a accommodations in the heart of SoHo. Best Regards, Thomas Carpenter, General Manager