Best Western Premier Herald Square

Hi Johanna G, Thank you for taking the time to share your feedback. We're very glad to hear that you enjoyed our convenient location, comfortable rooms, and the great service provided by our team. Those are all things we strive to deliver for every guest. At the same time, we understand your concerns regarding the city noise at night. Being in a busy and vibrant area does sometimes come with sounds such as sirens, and we apologize if this affected your rest. We also appreciate you bringing up your experience with luggage storage after check-out. We understand your perspective, and we're sorry for any disappointment this may have caused. Policies regarding luggage storage can vary, but your feedback is valuable and will be taken into consideration as we continue to evaluate how we can better serve our guests. Thank you again for your balanced and helpful comments. We truly appreciate your stay and hope you had a safe and pleasant journey onward.

Dear 827paulal, Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that our staff was friendly and attentive to your needs. We understand that the room size and bed dimensions were not ideal for your family, and we apologize for any inconvenience this may have caused. While we don't offer breakfast, we hope you found the local dining options to be satisfactory. We're also aware of the neighborhood's noise and cleanliness and are continually working to address these issues. Your input is valuable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you and your family back in the future.

Hi Sunshine11999058204, Thank you for taking the time to share your review and experience. We are glad you liked your comfortable beds, convenient location and clean accommodation. We value your compliments about where we are excelling, as well as your feedback regarding things we need to improve. It was our pleasure hosting you, and we look forward to seeing you soon.

Hi Njoser, Thank you so much for your kind words. I'm so pleased that you found us a comfortable and pleasant place to stay and that our facilities were to your liking. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Yousuf. We look forward to seeing you again.

Hi danielaC9898RQ, It is wonderful to hear that you enjoyed your stay, the amenities and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. Your business and your recommendation is very important to us and we look forward to serving you again here at the Best Western Premier Herald Square.

Hi704mar_aloretop, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, location, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. We will share your kind words with our staff, especially Gehad and we're all looking forward to your next visit!

Hi jorgekahuam, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our location, facility and we were able to meet your expectations of great service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!"