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Hotel Paradiso, BW Signature Collection by Best Western, Naples

4.0/5  - basé sur 1292 notations.
Via Catullo 11, 80122, Naples, Italy - See map

The Hotel Paradiso, BW Signature Collection is located in one of the most enchanting areas of Naples, the charming hill of Posillipo overlooking the magnificent gulf, the Vesuvio and islands. The hotel is well positioned, just a few minutes from Mergellina Harbour, where you can take the hydrofoil to Ischia, Procida, Capri. Elegantly furnished rooms, most of them with balcony and view over the gulf. At the nice terrace restaurant Paradisoblanco on the top floor, with panoramic view, you can taste the savory local cuisine. Possibility of accommodation in room only (breakfast excluded).

Best Western Plus

Hotel Paradiso, BW Signature Collection by Best Western

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1270 guest reviews
NOTE ISSUED
Excellent
521
Very Good
430
Average
187
Poor
88
Terrible
44
REFER TO NOTICE
Business Business
253
Couples Couples
519
Family Family
248
Friends getaway Friends getaway
127
Solo travel Solo travel
45
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Awful"

1
14/09/2018

Staying at the hotel until Sunday and we have been allocated a room right below reception it is very noisy as you can hear every footstep every trolley suitcase and even the doorbell going at 3am. Yes the hotel has wonderful views and the food is good but the tiny pokey room counters heavily against this.

"Napoli experience"

4
07/09/2018

Paradiso is a must if you enjoy good views from your room, good food for all meals, cleanliness, staff that are friendly and helpful especially Alessandro in the restaurant. You must book a room with a sea view. Location is quiet but on the edge of everything else. Avoid taxis and use public transport which after a few days will become easy to use. Naples is amazing but littered with rubbish and dog poo.

BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this review
Dear Mr Charles, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Staff and breakfast service We hope to see you again in our hotel and for every need, I and our staff are at your disposal. Best regards Hotel Paradiso, BW Signature Collection di Napoli Front Desk Agent Angelo De Carlo

"Che vista!!"

5
31/07/2018

this hotel deserves five stars just for the wonderful view. our room was excellent, clean, great view and nice TV. very good restaurant , maybe the price was a bit 'high, but still very nice...see the sunset on the sea...

BW Paradiso N, Responsabile relazioni pubbliche at BW Signature Collection Hotel Paradiso, responded to this review
Dear DDebbyy_Bo, we are so glad to read you nice review and we want to say thank you. We wait for your next stay in casa Paradiso and we wish you a wonderfull summer time. Daniela

"Deceiving."

3
27/07/2018

Booked this hotel after seeing the amazing views, which it did have. We had problems checking in. We paid for 2 rooms with balcony and sea view and only received one at first. Was told they didn't have another, apart from a tiny box with a small window. I refused to take it and eventually got changed. Hotel quite small. Breakfast ok but they are not quick to refill empty trays. We asked a waiter several times for different items and they never appeared. Staff were ok. Cleaning staff were miserable though. The bar area is deceiving. I expected a nice open air bar to be able to sit and enjoy the sunshine, but it is all under cover. There isn't anywhere to sit outside, apart from one balcony, off the reception area with 2 chairs. We booked a great Almafi tour through the hotel which was great. There is nothing at all in the area, not even a shop. There is a 15/20 min walk down to the centre, where they are some restaurants and bars. Some quite nice pizza places. Naples itself is very noisy and dirty. Wouldn't recommend this hotel to friends, unfortunately. It wasn't the worst hotel I've ever stayed in, but just nothing appealing about it. Yes, the views are good but think you would get same views from any Naples hotel. The funicular railway to get down to Margellina is reliable and cheap and easy than walking and cheaper than a cab.

BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this review
Dear Guest, Thank you for your review regarding your recent stay at our property. We are glad to be helpful to organize the Amalfi tour,that you appreciate so much. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Paradiso Napoli, BW Signature Collection Front desk agent Silvia Marotta

"Great views"

4
13/07/2018

Really nice hotel, great views, friendly helpful staff. The only down side is it's a cab ride into town with very little to do / see within walking distance. The hotel restaurant has some of the best views in Naples, though is a little expensive

BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this review
Dear Guest, Thank you very much your wonderful review. I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Hope to welcome you soon again at the Hotel Paradiso Hotel Paradiso, BW Signature Collection di Napoli Front Desk Agent Angelo De Carlo

"Great location. Excellent service. Lovely hotel. Go for it!!!"

5
10/07/2018

The location is way beyond expectation. Go for a room with sea view or partial sea-view. It's a beautiful boutique hotel. The rooms are small but clean and the view is to die for. The breakfast area is so beautifully set. The staff is cordial. They even provided us free breakfast service. Transportation is a little issue from here and it's better to take a taxi to go downtown. Although taxi to train station Centrale costed us 30 euro. Taxi's are not that expensive here. Breakfast spread is limited but fresh. I would definitely recommend this place. As the other areas in Naples are dirty and graffiti all around. The areas near the Centrale station are totally spoilt. This area is clean and view is amazing.

BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this review
Dear Colin, We would like to thank you for your enthusiastic review on TripAdvisor.com, with beautifull description of our location situated on Posillipo Hill. We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request. We hope to welcoming you again in Naples and at Hotel Paradiso, BW Signature Collection. Kindest Regards. Hotel Paradiso, BW Signature Collection Front Desk Agent Angelo De Carlo

"Superb view; excellent dining; iffy location"

4
07/07/2018

We found this a great hotel, comfortable, with helpful staff. While the room/suite was beautiful and comfortable, and our evening dining was excellent (great seafood and beef options, with best view in Napoli) there are a couple of issues: the first is that the breakfast was poor - the attendant service seemed uninterested, some of the options (eg yoghurt) were very cheap, and the egg/sausage/bacon was poor. More importantly, the trade-off for the view is expensive accessibility to the front/beach and city. So if you want to walk down from the hotel to the beach then it is a 20+min descent, along a very busy, scary road. The return walk is serious. Taxis are readily available, varying between 6E and 15E one way to the Megellerina Port area (which is not the most fragrant). To push along the front, or into the city obviously costs more. You should factor this into the costs, something the hotel obviously doesn't advertise. They do direct you to a bus route - walk 5min uphill, then cheap to go down BUT in our experience completely unreliable. In summary we would probably look for better if we returned (and to be honest, given the mess that is Naples, who would !!!). Note this hotel does not have a pool: the closest safe option is Beach Elena, 12E per day each (plus the cab!). On balance, this hotel has some great features, but it is lacking in other attributes.,

BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this review
Dear Client , good afternoon from sunny Naples city, We hope You had a good journey back home. We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor on behalf of the Hotel Paradiso BW Signature Collection Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards Hotel Paradiso BW Signature Collection Napoli Front Desk Agent Angelo De Carlo

"Average hotel with a good view"

3
02/07/2018

We stayed there in the month of June. The hotel has undoubtedly a fantastic view and is also centrally located. What I did not like about the hotel was the staff- especially at the restaurant. After a warm Italian hospitality in Roma and Tuscany, we found people here to be a bit rude. The breakfast spread was a complete mess- probably the only hotel in the world which does have a toaster. Also the juicer was broken on all the days and servers did not really care if it was working or not. Coffee was almost always cold. Also, the terrace was so dirty even early in the morning that you wouldn't want to sit there for breakfast. Overall very unsatisfactory. With the given location and the property I am sure the hotel can do so much better. If you can skip this hotel, then might as well.

BW Paradiso N, Direttore at BW Signature Collection Hotel Paradiso, responded to this review
Dear Guest, We hope you had a nice journey back home. Our hotel restaurant Team are already aware about your complaints during your stay, and we know that the Front Office staff already apologize regarding your bad experience with us. In fact, it' a pity that your shared your comments upon check-out , we could definitely provide several solutions before the end of your stay, and check- with you and me and our the matters. Of course, we took good note of all your remarks, and we are to improve our services and standards. We hope that you'll give us a new opportunity, to prove you that we can progress and offer you a special stay, as we usually do. Best Regards. BEST WESTERN Hotel Paradiso Il Direttore Alberto Sorrentino

"Short weekend break"

5
28/06/2018

Stayed at the hotel for a 3 night break with my wife and daughter, from the moment of entering to leaving we knew that we had made a great choice, the staff were fantastic and welcoming with special thanks to the reception for taking time to assist us on our trips, the restaurant staff were very attentive and nothing was to much trouble for them. Breakfast was very good with a good spread of dishes and the one time that we had dinner there it was very nice, rooms are clean and tidy as you would expect and ours had a fabulous view across the bay to Vesuvius. Yes it is a little way out from central Naples but this gave us a great opportunity to explore this wonderful city away from the tourist traps, you would be surprised how much cheaper items are away from Sorrento ect. All things considered this was a great hotel in a fabulous location. Would definitely recommend to others and stay again myself.

BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Staff and breakfast service We hope to see you again in our hotel and for every need, I and our staff are at your disposal. Best regards Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"An adequate hotel in an off centre location with only good views to redeem it"

3
21/06/2018

This hotel is not really suitable for tourists without their own transport. To reach the metro you have a 5 minute uphill walk to the funicular and then a ten minute walk to the metro. The funicular stops at 10.00pm. Taxis cost at least least 10€ to go one way up or down the hill.There appeared to be no good restaurants in the vicinity and the hotel food is just adequate. The breakfast also is only adequate.It would not in my opinion be rated 4 star in most of Europe. The so called double (but only one person can move around the room at a time), comfort rooms are very small and the shower room miniscule. There were no views from our room. Beds are comfortable and housekeeping standards high. Room maintenance is only average (leaking basin plugs, unreliable mini security safe, squeaky wardrobe doors.).Good wi-fi.

BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this review
Dear Guest, Thank you for your glad reviw regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Maria Chiara Cacciapuoti

"Good Hotel Stunning Views"

4
20/06/2018

We booked for 4 nights, the hotel itself is lovely standard of cleanliness is very good. We were allocated a room which overlooked the court yard the room was very dark also felt very claustrophobic which was a little bit disappointing, We booked the hotel because of the beautiful views from the outdoor terrace restaurant/bar area the only problem is this is also used to host wedding receptions, so on two occasions we were kindly told we were not allowed in, so basically you have to sit in reception and have drinks to which we were not very pleased, Breakfast overall was good but there was no toaster, we were also not aware until our last morning that we could have omelettes, also special cappuccinos.

BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this review
Dear Guest, Thank you for your glad reviw regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Maria Chiara Cacciapuoti

"Good hotel, fantastic view!"

4
19/06/2018

This hotel is perched on a hill above the city of Naples. The view from the foyer is wonderful - looking south towards Vesuvius, Sorrento, Capri, the city and virtually the whole of the Bay of Naples are laid out in front of you. It's a view you will never forget!

BW Paradiso N, Responsabile relazioni con la clientela at BW Signature Collection Hotel Paradiso, responded to this review
Dear guest, Thank you for your nice words that make us proud of having exceeded your expectations. we hope to see you again as soon as possible and thank you BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Maria Chiara Cacciapuoti

"Wonderful views!"

4
16/06/2018

Went here in May for two nights for my friends wedding. Unfortunalty are rooms had a view of a little court yard , lovely little bird cage but when you have a position and great view this hotel has to offer it was a shame not to have it

BW Paradiso N, Responsabile relazioni con la clientela at Hotel Paradiso, responded to this review
Dear Guest, we are happy to have satisfied your expectations, and we wait to see you for next reservations...in one of our most beautiful sea view rooms! best regards BEST WESTERN Hotel Paradiso Napoli front desk agent Maria Chiara Cacciapuoti

"Stunning Views and location"

5
15/06/2018

Checked in here last night and we have a full sea view room with balcony which is well worth paying the extra for the , fantastic views over the bay to mount vesuvious. Great wifi in the Hotel. Dinner in the restaurant was excellent quality food. Staff friendly and helpful so far ... Cable cars are a great fun way to travel and nearby, will update at the end of the stay...

BW Paradiso N, Responsabile relazioni con la clientela at Hotel Paradiso, responded to this review
Dear Guest, First of all, we hope you have a had a pleasant return at home! thank you for your positive feedback. We are glad to have satisfied all your expectations. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of Golfo di Napoli. Best regards BEST WESTERN Hotel Paradiso front desk agent Maria Chiara Cacciapuoti

"Total indifference "

3
10/06/2018

We stayed at this hotel for a couple of nights at the end of our Italian trip and unfortunately it was not a great end to an otherwise wonderful vacation. The views are good and although our guest rooms did not face the sea, we spent some time in the restaurant where if you are lucky to be seated by the windows, they really are incredible. The rooms are tiny but adequate and should everything be in working order, quite well appointed. The staff however were completely indifferent. Not unpleasant exactly but disinterested in offering any assistance and it seemed to be an inconvenience to them if we requested help with a taxi or tried to order a drink or really spoke to anyone at all. We are NOT high maintenance travelers. Just have basic requests and expectations that if something (like the safe in the room) is not working, it is fixed within a reasonable amount of time and we are not made to feel it is an inconvenience (it never was remedied). Unfortunate as this could be a nice little retreat from the outside chaos of Naples but when you are not made to feel welcome, the experience is very disappointing.

"Location +/- s"

5
06/06/2018

If you are comfortable taking public transportation, this hotel offers a welcome respite from the craziness of Napoli. From airport, take bus shuttle to train station and then metro to Mergellina (Line 2) come out of station, turn right down street about 5 blocks to the Mergellina funiculare and take this stopping at S. Gioacchino. Out of station, take right down hill a block, you'll see hotel on right. To get to almost anything you must walk and take the funiculare because taxis are expensive from this hard to get to location. But the views, safe location, value and service are worth it. Restaurant serves a good breakfast (free) and though expensive, absolutely exceptional lunch/dinner.

BW Paradiso N, Responsabile relazioni con la clientela at Hotel Paradiso, responded to this review
Dear Guest, ThankYou so much for your sharing your excellent experience and stay at BEST WESTERN Hotel Paradiso. We are glad that our property fully met your expectations! Many of our guest choose our Hotel for as a start point to discover Naples and all the treasures of the region. We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"a comfortable hotel"

4
05/06/2018

We stayed 3 nights and were given a room with lovely views of the bay and Mt Vesuvius. the situation is not in the centre and requires one to take a funicular down to the waterfront and then a train to the centre. We also walked along the waterfront and into the old town, a long walk but worthit. Rooms are comfortable and the food in the restaurant is excellent for breakfast and dinner.

BW Paradiso N, Responsabile relazioni con la clientela at Hotel Paradiso, responded to this review
Dear Guest, We are glad that your stay was enjoyable, We thankYou for your perfect explanation of our hotel and our city. We hope that you come back in our beautiful Naples and our hotel next time. best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Lovely hotel overlooking the Bay of Naples"

5
28/05/2018

I stayed at the Best Western Hotel Paradiso for 3 nights. I was very pleased with my stay. The breakfast provided had excellent food and the dinner that we had our first night was excellent. The rooms are clean and kept up. Everyone in the staff was friendly and would always greet us. I would like to say that Domenico at the front desk went out of his way to help in every way to make sure that I had everything I needed. He knows how to make sure the hotel runs properly and that the customer is able to get what they need. The hotel is a great choice and the terrace overlooking the Bay of Naples was a real treat.

BW Paradiso N, Responsabile relazioni con la clientela at Hotel Paradiso, responded to this review
Dear Client, We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor and good advices for nex costumers Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Average hotel with good views"

3
26/05/2018

We stayed at this hotel for 2 nights in May and thought it was OK. It is located away from the centre of Naples (which we preferred as the centre is hectic) and the hilly location means the hotel has amazing views of Naples, Vesuvius and Sorrento. The funicular down only costs a couple of euros and from there you will find restaurants and bars and also the stop for the hop on hop off bus. We had a partial sea view room and it did have a lovely view but was tiny - probably the smallest room we have ever stayed in. The walls were very thin and the plumbing system seemed quite old as it was very loud and you could hear other rooms toilets flushing! However, it had all you needed with a comfy bed, storage, mini bar, safe etc and was OK for a short stay. The staff were a bit mixed - some were really helpful and some were quite abrupt. We had a deal with Secret Escapes, which was supposed to include a few extras, but we had to remind them of this a couple of times e.g we didn't receive our bottle of prosecco and had to ask for it on our second day and on check out we had to remind them that we had a restaurant discount as we realised we had been charged the full amount and the receptionist seemed really put out and gave no apology. The bar and restaurant are on the top level so have amazing views but we received mixed service. The bar staff were good but the restaurant manager in particular was quite abrupt and not friendly at all. We visited for dinner and the food was delicious but pricey. Breakfast was good and included the usual breads, meats, cheeses and pastries etc. Overall, I would recommend this hotel if you get it for a good price, particularly for the views and the relaxed location.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Good morning from Sunny Naples. We hope that you had a good journey back home… We are really thankful to you for having spent same time in sharing your comments and valuable suggestion on the web. We will forward all your kind compliments to all our staff and property . We really appreciate your kind note regarding our standard of services, we work on it every day, we are very keen on it. Our Warmest Regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Italian travels"

4
19/05/2018

We had a lovely time at this hotel! Rooms were great, views fantastic, breakfast was very nice (would have like fresh fruit tho), dining meal was a favorite of our party. Danielle and staff were charming.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Linda P, We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request, specially Mrs Daniela We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"A beautiful view but that's all"

1
18/05/2018

My friend and I visited this hotel for three nights recently. The view from the public rooms is outstanding but everything else was very extremely disappointing. With the exception of a lady called Daniella on reception, and one waiter, the rest of the staff (all male) were unhelpful, miserable, and arrogant. We were told on our arrival that there weren't two rooms available on the same floor but after I found the shower in my room was broken, I was given a room two doors away from my friend. Our 'Comfort rooms' were situated at the rear of the building overlooking the concrete supports of the cliff face ten feet away. My friend 's shower flooded the floor (faulty seal) and the toilet in my second room wouldn't flush properly. The second room was also beneath Reception, which has a tiled floor. I was kept awake until late by the noise caused by people walking through there in their stiletto heels. There were private functions in the dining room/garden terrace overlooking the Bay of Naples on two evenings and we were made to feel very uncomfortable when we asked for a table on the terrace. We were obviously not welcome and although we were given a table, the waiter was rude and tried to clear the plates before we had finished eating. We considered this to be very wrong as the Hotel sells itself on the view and we felt that the staff were trying to deprive us of this facility in favour of the non-residents, even though that is what we had paid for.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Mr .Mikathy. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are very sorry for the discomfort had during the two dinners. We are in a period following renovations, soon our hotel and restaurant will offer a very accurate service. I hope that you will consider staying with us again so that we can have another chance to provide you with starting with a riche breakfast and superior experience for dinner Hoping to welcome you again soon Best Wishes BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Magnificent views"

4
15/05/2018

The views from the hotel are absolutely stunning. It is wonderful sitting on your balcony in the afternoon looking out across the water. The restaurant has beautiful food and the waiting staff are very friendly. The area is not that great it is a fair way from any shops or other restaurants and quite run down looking.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words about our restaurant service. We hope to see you again in our hotel and for every need, I and our staff are at your disposal. Best regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"A Perfect Stay!"

5
13/05/2018

I stayed in this hotel recently for almost two weeks and everything was exceptional. I am a strong believer in the “sense of arrival,” and indeed, since the first day of my stay the hotel staff made me feel welcome with a smile! The staff at the front desk, in the restaurant, and in housekeeping always made sure that everything was right during my time at the hotel. Breakfast is wonderful with a bountiful buffet, an omelet station and every morning I enjoyed the assortment of local pastries and a fantastic cake filled with cream and wild strawberries. Great double cafe lattes too. For dinner, my guests and I enjoyed appetizers representing the local cuisine and delicious meals. Wow! The view of the Bay of Naples and the stunning sunrise make it difficult to leave the hotel for the daily activities. I want to add that the Business Center was in a great location, very convenient, and I could do my work every afternoon. The hotel is located not too far from downtown and the commute is very easy. A colorful Funicolare with a small fare took me down the hill to the touristic Mergellina by the sea. From there is very easy to reach the shopping center of the city by foot, bus, or taxi. I highly recommend this hotel and will return soon with my wife to spend more time in this picturesque city.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Elio R, thank you for your generous review regarding your stay at our property and most of all for sharing your experience at the BEST WESTERN Hotel Paradiso on TripAdvisor. We are glad to read that you appreciated our hotel, our helpful and professional staff, and breakfast service. For your next stay in Naples and at the BEST WESTERN Hotel Paradiso, please, contact us, our e-mail addreess is [email protected] Kind regards, BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Daniela Vitrone

"Very nice"

4
09/05/2018

The hotel is very nice. Rooms are a little on the small size, but nicely appointed. The restaurant on the top floor has great food and both the hotel and restaurant have very polite staff. The restaurant is a little spendy but not over priced for the quality of food.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest, Thank you very much for your kind and "amazing" review It is the staff and the service they provide which I believe makes The Hotel Paradiso such a special place to visit. We hope that you come back in our beautiful city and our hotel next time. Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Ciotola Marco

"Fabulous view over Bay of Naples"

5
09/05/2018

We booked this hotel for its fabulous view - knowing that it was not in central Naples - and we were so glad we did so! The view across the Bay from our third floor balcony was breathtaking. The view was also spectacular from the roof terrace (where we enjoyed drinks in the evening) and the restaurant (where we had breakfast each day). The choice from the cold buffet every morning was extensive - and we could also have omelettes made to order. All the staff were very friendly, helpful and professional. We used the funicular railway to get up and down the hillside from Mergellina and made full use of the Campania Artecard to get round the city, the surrounding area and to visit many of the local attractions. We would happily go back again.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Sunny greetings from Naples. we hope that you had a good journey backing at home. On behalf of the whole team, we would like to thank you for sharing your experience at BEST WESTERN Hotel Paradiso on Trip Advisor. We are happy to read that you appreciate every detail that makes " Paradiso House" a unique location to enjoy the beauty of Naples with elegance a lovely cool atmosphere. We invite you to contact us directly for your next stay in Naples, Kind regards. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Excellent"

5
03/05/2018

Recently stopped here for my 19th wedding annevisary and I can't recommend it highly enough. The hotel is in a nice area and although a little bit out of town the views are amazing and also very quiet at night which is a rare thing in most Italian cities. It has a fenecula railway on the next street down from it which is only €1.10 and takes you down to the seafront where there are a load of restaurants if you want to stay local but the main railway line into the city centre is only a 5 minute walk from the fenecula. The train into the city take 10 minutes and again is only €1.60 and although I had read a lot about Naples being rough and dirty at no point did I feel unsafe and the streets are massively busy with loads of families, so there is obviously no more of a safety issue then in London or Newcastle. The hotel staff were extremely friendly and went out of their way to help and make our stay as smooth as possible. On arriving with our friends our room wasn't ready but our friends was and they brought us out complimentary drinks while we waited with an assortment of cooked hors d' oeuvres. The rooms were very clean and although not very big are more than what was needed with air con, full electric shutters and a mini bar. I am not sure why people always demand such huge rooms when you should really be exploring the area you are visiting. The restaurant area has amazing views as does the lounge area near reception and is a great way to start your day. The breakfast is your normal continental but there is a chef making fresh omelettes every morning on request and although I never asked for anything other than what was on offer they were so accommodating I suspect they would have made anything that was requested. There was an abundance of cereal, pastries, fruit, cold meats, yougouts, tea and coffee and fresh juice. The waiter also went out of his way to make us his own athuntic "Italian" coffee. At night time the restaurant was again excellent with the staff offering advice on the best local wines which were on the whole cheaper and far nicer than the more expensive branded wines. The quality of the food for the price was outstanding and again with the view it would be hard to drag yourself away with the staff being on hand. Re the staff they were outstanding and I found everyone of them to be polite and happy and mentioning SSC Napoli and speaking a little bit Italian goes along way. As mentioned it was our wedding anaversary and our friends mentioned this to the manager and they made us a cake which was a very nice touch and was also amazing and went down well when we shared it with some of the other guests. Also every taxi driver informed us this was maradonnas favourite hotel when he is back in napoli so if the worlds greatest footballer stays there!!!

"Beautiful"

5
01/05/2018

The Best Western Paradiso is fantastic. Breathtaking views of Vesuvius, Bay of Naples, the Egg castle. Add amazing staff and Paradiso lives up to its name. The restaurant is wonderful too. We have a room with balcony and partial view. Couldn't ask for more.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Donna, Thank you for your nice words that make us proud of having exceeded your expectations. we hope to see you again as soon as possible and thank you BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Marco Ciotola

"Amazing view from the room!"

4
09/04/2018

We booked a sea view room; it is worth every penny! The only problem was that I woke up early in the morning to see the sun rising over Vesuvius! Front desk personnel are nice and helpful, a pleasure to deal with! Our room was adequate size, clean and most importantly equipped with tea maker :D The hotel location half way up the Mergellina funicula with 10 minute walk from the San Gioacchino stop is suitable for reasonably fit people. There is a 10 minute walk from the bottom of the funicula to Mergellina Metro station. From there you are in the centre within 15 minutes using Linea 2. Public transport is excellent and cheap. A week's ticket is only 16 Euros and it allows you to travel in Napoli, to Pozzuoli in the west and Vesuvio/Ercolano in the southeast.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest, First of all, we hope you have a had a pleasant return at home! thank you for your positive feedback. We are glad to have satisfied all your expectations. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of Golfo di Napoli. Best regards BEST WESTERN Hotel Paradiso front desk agent Maria Chiara Cacciapuoti

"More a budget hotel and a good hour away from main city centre and main port"

2
30/03/2018

If booking this hotel through Secret Escapes, I can assure you it most certainly isn't a luxury 4 star hotel ideally situated to the city. In fact, by the time you walk to the finnicula then to the metro, it takes a good hour to get to the main centre. It states its directly above the port, but the main port is in fact the other side of the fort that you can see from its amazing views, yes, if you are in the restaurant or on top floor only, otherwise you get an old building completely marring the view. Rooms are very compact so the photos have been cleverly taken. Rooms directly under reception are noisy and they do also allow pets so be prepared to hear yapping dog barking which at also allowed into the restaurant!

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest, Thank you for your glad reviw regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"The view...and the breakfasts... to die for....!"

5
26/03/2018

We booked this hotel for a three night stay through the Daily Telegraph 'Secret Escapes' online, having first checked trip advisor of course!! Took the airport bus to the port, then bus 140 to Mergellina, then the funiculare - which all went very well. As soon as we walked into the hotel it felt welcoming and we had coffee and pastries served in our room. We were in room 414 with the most spectacular view of Naples and Vesuvius, we even slept with the curtains open so that we could see it as the sun came up in the morning! Bed very comfortable, good linens and towels. Bath a little on the small side but shower good and hot. Usual shampoos, shower gel etc. Kettle, mugs etc but bring more teabags as these aren't replenished. Bought milk in supermarket as only minute cremas are stocked and not replenished. Small fridge in room which is very useful. The most amazing breakfasts each morning: delicious coffee served at the table, yummy omelettes that you order, freshly squeezed orange juice, mouth watering pastries, yoghurts, honeycomb, meats, cheeses...the list goes on!! Yes, it is a little far out of central Naples but actually it helps to be a way away from the chaos as Mergellina is more calm and has good restaurants and bars (Twins is excellent) for the evening. Very efficient staff throughout our stay, with Danielle standing out as the most warm and helpful on the front desk - thank you for a truly lovely stay, the hotel made our trip a great one!

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest thank you in the name of the whole staff for your beautiful review! We are glad to have exceeded your expectations! Waiting to see you again in "Casa Paradiso" .... Best regards BEST WESTERN Hotel Paradiso Napoli front desk agent Maria Chiara Cacciapuoti

"BEAUTIFUL"

5
16/03/2018

we stayed in this hote to spend days in Naples all perfect room with a unique pqanorama breakfast in the morning and wonderful full of sweet and savory Neapolitan dishes kind and professional staff compliments all the hotel staf we'll be back

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest, thank you for your positive feedback. We are glad to have satisfied all your expectations. We hope to see you soon in our hotel to offer you again all our services and let you admire the breathtaking view of Golfo di Napoli. Best regards BEST WESTERN Hotel Paradiso front desk agent Maria Chiara Cacciapuoti

"March 6, 2018"

1
06/03/2018

What a terrible experience. Thinking a four star hotel should have decent service and rooms was a wrong assumption. First, dinner.....risotto was way under cooked. While guests around were getting bread and wine service we had none. Trying to flag down a server for wine was futile. No excuse. Upon entering the room, the disappointment continued. The air conditioning was broken, as well as the light in the bathroom. Nothing like showering to your cell phone light. Such a shame, as mentioned the views are nice but this is certainly not the only hotel in Naples! So very disappointed. Never again.

BW Paradiso N, Direttore at Best Western Hotel Paradiso, responded to this review
Dear guest Thank you to have spent your time to give us this reporting, that is very important for us to improve our services. We are sorry that your expectations haven't Been satisfied and also for the mistakes during the dinner, but we hope that you can give us another opportunity to provide you with a superior experience and we ensure you that this time your stay will be beautiful like the view of the Golfo di Napoli. Sincerely, BEST WESTERN Hotel Paradiso Napoli Manager Alberto Sorrentino

"The best hotel in Neapel!"

5
03/03/2018

We were initially planning to stay only one night in Neapels, but felt impressed with Best Western Hotel Paradiso so much that decided to change the plan and extended our stay to 2 days! Everything at the hotel is great! But the best is staff: they all were very attentive and helpful. Once we entered hotel lobby - we felt at home thanks to extremely friendly, helpful and charming Dominique, Angelo & Maria Chiara! Thank you so much! Thanks to the staff's recommendation we discovered the best pizza in the world! - 50 Kalo restaurant is just 10 min away from hotel. Dominique, you made our stay: every time we talk about Naples, we think about you and your extremely entertaining style and hospitality! You are such a unique hotelier! Special thanks to you! Hotel also has great location: wonderful views of the harbour, especially very romantic views at night from hotel roof terrace (or from window, if you have sea view room) overlooking lights of harbour!

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear guest At first we hope you have had a pleasant return home! Thank you in the name of the whole staff for your words and we hope to see you soon in "Casa Paradiso" to offer you again our services and to allow you to enjoy of the breathtaking view of the Golfo di Napoli!!! Best regards BEST WESTERN Hotel Paradiso front desk agent Maria Chiara Cacciapuoti

"What a view"

5
26/01/2018

We stayed at this hotel for 3 nights at the end of January and enjoyed a great break. The airport is about 20/25 mins away and we easily picked up a cab outside the airport costing 25/30 euros. Check in was very quick and efficient and we were shown to our room on the 3 rd floor with a sea view, wow what a view of the bay of Naples and Vesuvius, we spent a lot of time enjoying the view. The room was an adequate size, bathroom maybe a little small but you just shower and go! Room was very clean with storage and mini Bar and a safe and tea facilities. It was cleaned everyday and towels changed when needed. Hairdryer and mini toiletries in the bathroom and the shower was great. The breakfast was lovely, fresh fruit , cereals, rolls, cake, eggs , bacon and freshly made omelettes with the best view over the bay whilst eating. We didn't eat in the restaurant. The hotel staff were very helpful when we asked questions about getting around etc and always greeted up when coming in etc. The hotel is slightly out of town and we were glad it was as it gave us a chance to relax after busy days out . It is up a hill which took us about 15 mins to walk down, we never walked back up!! There is a funicular railway a couple of minutes from the hotel, walk up the hill a tiny bit, it only costs Euro1.60 for a return trip, you will need change for the machine or you can get tickets from the kiosk during the day. At the bottom of the hill there are plenty of restaurants to your right or to your left and one street behind the seafront. You can easily take the train into the centre from about 300 yards from the bottom of the funicular or if you don't mind a walk you can go around the harbour and up. We took the train to a Pompeii for 5 euros return, takes 55 mins, a nice ride along the coast, Pompeii is well worth going to. If we go back to Naples we will definitely stay here again

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Mrs Karen P thank you in the name of the whole staff for your accurate and precise review. We are glad to have met expectations and We hope that you will come back soon in Naples to take advantage of all our services again! Best regards BEST WESTERN Hotel Paradiso Napoli front desk agent Maria Chiara Cacciapuoti

"Best view ever"

5
04/01/2018

You have to make sure to get a room with balcony and double window in front of Naples gulf and then enjoy the best way to open up your eyes in the morning. The hotel is nice, staff is kind and helpful. Room service breakfast absolutely!

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Madame, thanks for the nice review that has dedicated us and we are happy to have met its expectations. We are still waiting for you at Casa Paradiso to take advantage of our many services and the beautiful Naples. Thank You BEST WESTERN Hotel Paradiso Napoli Front desk agent Marco Ciotola

"BEST SERVICE!"

5
10/11/2017

We stayed at Hotel Paradiso for a few days after visiting the Amalfi Coast! To our delight the hotel staff was amazing to us. They helped with booking a tour of the area and were FIVE STAR! The sun terrace and restaurant are not to be missed.!! It overlooks the beautiful marina and the food, service and cocktails are the best I've ever had.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear mrs. Jacqueline, Thank you in the name of the whole staff for your appreciations. We are delighted that you've been glad of the service and quality of our restaurant. Hoping to see you again and soon at paradiso House, Best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Maria Chiara Cacciapuoti Domenico Stanzione

"Horrible place"

1
09/11/2017

We spent 21 days in Europe and from all the hotels we stayed at this was the WORST. They do not know what service is. Staff is horrible. I have never being treated like this in my entire life. Never going back to that hotel again. Very beautiful view but I rather have no view than being treated like they do in that place. Just go somewhere else if you want to be treated as a guest and not as an animal.

BW Paradiso N, Direttore at Best Western Hotel Paradiso, responded to this review
Dear Rangely A, We hope you had a nice journey back home. Our hotel, restaurant Team and our housekeeper are already aware about your complaints during your stay, and we know that they already apologize regarding your bad experience with us. In fact, it' s a pity that your shared your comments after check-out , we could definitely provide several solutions before the end of your stay, and check together the matters occurred. Of course, we took good note of all your remarks, and we are to improve our services and standards. We hope that you'll give us a new opportunity, to prove you that we can progress and offer you a special stay, as we usually do. Best Regards. Best Western Hotel Paradiso The Manager Alberto Sorrentino

"Grazie mile"

5
07/11/2017

I was very happy to stay again in that hotel. no doubts i will return on my next trip to itay. everything was just perfect and the price/quality is best ever. arrived late night and check in was done in less than 5 minutes..

"Fabulous Hotel With The Best View In Naples"

5
21/10/2017

First off, Naples city center feels a bit like being stuck in rush hour traffic in a busy suburb - this hotel makes you feel relaxed and happy, sitting above the hustle and bustle with hands down the best view in all of Naples. The breakfast overlooks the bay of Naples, opposite Mt. Vesuvius and the Almalfi coast. Moreover, some of the rooms (such as the family room, which we booked) also have views from the rooms. The service is excellent, with many of the staff wearing shirt jackets and ties all the time, much like the old world Casablanca charm. The hotel is a one and a half hour drive from Sorrento the the Amalfi Coast, and is a great location for exploring both Naples and the Amalfi Coast, for half the cost of staying at a hotel in Sorrento or Positano. Highly recommended hidden gem in Naples.

BW Paradiso N, Direttore vendite at Best Western Hotel Paradiso, responded to this review
Dear Sir/Madame, thanks for the review, we're glad you spent a wonderful stay here, thanks for the recommendation for potential guests reading these compliments, best regards and goodbye to Naples BW Hotel Paradiso**** Napoli Ugo Muto

"Safe Base"

5
15/10/2017

From the moment we arrived at this hotel we were delighted with the service and friendliness of the staff. We had booked a Comfort Room which didn't give us a sea view but was clean and safe, and had everything we needed. In fairness we could see a tiny bit of the Bay of Naples through a gap in the surrounding buildings. The view from the dining room and the roof terrace across the bay was truly stunning, and it was a great spot to unwind over a beer after a days sight seeing. The bar service was friendly but not invasive. Breakfast was included in our package and offered a good choice of both hot and cold food,certainly enough to set us up for a days exploring. We did have dinner in the restaurant on one occasion which was very good and not ridiculously expensive. We hadn't booked a table but were accommodated without any problem . The hotel is located some way out of Naples but the funicular which is a short uphill walk from the front of the hotel is an easy way to get to the seafront and from there it's a relatively short walk to Mergellina metro station which allows access to both the city and Pompeii and Herculaneum at a very reasonable cost. I must mention Daniela on reception, she was unfailingly friendly and extremely helpful to us when we were planning a trip to Sorrento. All in all this is a great base to explore Naples and the surrounding area . Should I be in Naples again this would be my first choice of hotel. Thank You.

BW Paradiso N, Direttore vendite at Best Western Hotel Paradiso, responded to this review
Dear Mrs. Jacqueline, We are delighted to have met your expectations, thank you in the name of the whole staff and we are happy to return, we are waiting for you Yours sincerely Ugo Muto

"Great view, everything else poor quality..."

2
11/10/2017

The sole selling point of this hotel is the view across the bay of Naples. Staff are ignorant, food quality is extremely poor and bordering on wierd (cold pizza for breakfast). There is no bar and the rooms are tiny, some with no natural light and ours had a tiny bathroom. There is a 20 minute walk down broken pavements littered with dog excrement to get to the tired sea-front with a poor choice of restaurants. The hotel is also an hours walk to the nearest decent area of Naples (the castle).

BW Paradiso N, Direttore vendite at Best Western Hotel Paradiso, responded to this review
Dear Mr. MikePullin, we are sorry for your misfortune at Hotel Paradiso, all staff wish to see you at Paradiso hotel, to make you stay better and to fix our mistakes. following your criticism we have already modified our breakfast, waiting for you soon best regards Ugo Muto

"Wow! You really can't fault this hotel"

5
08/10/2017

I'm staying at this hotel atm, how can you not want to wake up to this sunrise each day. The staff have been super friendly and have answered all questions asked of them. Yes it is outside of Naples but for Euro 12 you can get in to the heart of town. I am so pleased I picked this hotel. I highly recommend this hotel and will be coming back!

BW Paradiso N, Direttore vendite at Best Western Hotel Paradiso, responded to this review
Dear Mrs. Janetdbarker, we are delighted by your excellent stay at Paradiso Hotel, from all the staff at Paradiso hotel, thank you, we still look forward to the Paradiso hotel Yours sincerely Ugo Muto

"Fantastic Views"

5
26/09/2017

Early 50th Birthday Trip. Bottle of wine brought to room on arrival. Had asked for sea view room on 4th floor, which we were given. Lovely room, good size and fantastic view across the bay of Naples to Vesuvius. Hotel situated on Posillipo Hill. Staff and maids all very helpful and well presented. We ordered taxis at reception on quite a few occasions which arrived within a few minutes every time. Good selection at breakfast, especially liked the freshly made omelettes. Ate at the restaurant first night, lovely food. Mainly seafood dishes, so not as much choice if you're not a seafood fan like me. We would definitely return to the Hotel Paradiso should we visit Naples again.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest Sykes_Family10, thank you for dedicating time to review our hotel and above all to have described it so wonderfully well understanding all the charm that our beautiful city transmits; our privileged location offers you the opportunity to experience this reality, so we are waiting for you to taste our new specialties on our panoramic terrace. Thanks and......see you soon. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Marco Ciotola

"Heavenly view!"

5
24/09/2017

Stayed at hotel Paradiso for three nights to celebrate our 40th wedding anniversary. The rooms are clean and modern and beds very comfortable. The breakfast and restaurant food was good and all the staff very friendly and helpful. However, the crowning glory of hotel Paradiso is the magnificent view of the bay of Naples and Mount Vesuvius. It was mesmerizing and is what I loved most about this hotel. I will definitely come back again.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Franco and Luci, We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay, during your 40th wedding anniversary, very comfortable and that our Reception staff was very helpful and attentive to your request. We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Good views, nice staff."

4
22/09/2017

The first night was terrible. We were given the wrong room 3 times and had to really complain to get the room we had booked. But the staff were really good about the situation and did sort it as best they could. The rest of the stay was very nice and peaceful. The cleaning staff are really lovely, as are the front desk staff. The views are really lovely. The breakfast was a bit basic, but enjoyable still. I wont go back to Naples willingly, but if i do i'd stay here again.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Mr Aadavi, we are glad that after the initial drawbacks he liked staying in our hotel and especially in our beautiful city. thank you for dedicating time to this review and we are delighted to be satisfied with it. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Marco Ciotola

"Wonderful view"

4
21/09/2017

We had a balcony room with a beautiful view of the bay, the room was nice with very comfortable beds. The hotel is located near the marina and we took the cable car down to get there which is close. The only downside was upon check in the clerk was not friendly which surprised me as we have stayed at several BW in Italy and never had this experience, other than that the other employees were nice and accommodating.

"Great hotel and location!"

4
20/09/2017

We had the family suite and it was perfect. Amazing views and a short cab or walk to the city. Great service too! Food in the restaurant was lovely also. I would recommend using a cab service and not the hotels valet as its quite expensive.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Mr Jeff, thanks to her beautiful review which describes the ease of getting to our lovely waterfront in a short time thanks to the funicular service that starts every 10 minutes until 22:00 in the evening. thanking her again and hoping to return our guest soon we greet you from our beautiful Naples. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Marco Ciotola

"Dungeon cell"

1
14/09/2017

I ONLY give this hotel one star for it's lovely roof top bar/restaurant. Everything else is terrible. If you do risk staying here PLEASE ensure you request a room with a balcony, if not you will be staying in a dungeon cell. The roof in our bathroom started leaking, the air conditioning does not work, rooms are tiny and beds are only decent. It is the worst hotel I've ever stayed at. The view while beautiful (the view is basically only available from one side of the fourth floor) is not worth the treachery of staying in squaller (especially when you actually pay for this garbage). Don't pay money to stay here, beware of this place.

"Disappointing "

2
02/09/2017

The receptionist was surly. Couldn't have been less helpful. We then tried the bar and the staff in the bar were also less than helpful. We were told where to sit by a very rude waiter and also told we wouldn't be able to say long because they had booked the place out for a wedding. The TV signal is weak and the picture breaks up. Were it not for the view it would be a disaster.

BW Paradiso N, Responsabile relazioni pubbliche at Best Western Hotel Paradiso, responded to this review
Dear Anthony P. we want to thank you for your review regarding your stay at Paradiso Htl, on Tripadvisor., we are so sorry for the experience you had during your stay. In our job the guest satisfaction is the purpose to reach, we just had a briefing with the hotel employees discussing your review. Our first task will be offer an unforgettable experience improving our hospitality. We hope that you will consider to stay with us again giving us another chance to provide you a superior experience. Kind regards, BEST WESTERN Hotel Paradiso, Napoli Front Desk Agent Daniela Vitrone

"outstanding view of Naples bay"

5
02/09/2017

Great Service- the staff are very friendly and helpful. A great location made easy for getting a taxi and moving around Naples.15 minute walk to the train station made it cheap to get to Pompeii,Herculaneum and Vesuvius rather than paying exorbitant prices for excursions. 2 lovely restaurants close by the hotel. The roof top terrace at the hotel made it a perfect setting for breakfast. Maybe not suitable for a location for small children as there is no pool or facilities for them.

"The view won't disappoint."

5
30/08/2017

I loved staying in this hotel...the view is more amazing than their photos. Their restaurant has great food and views. The breakfast buffet was awesome especially the pastries. Its true the public transport in August from here is not easy or great.....but to be honest if you are visiting a city like Naples you really need to stay somewhere really lovely as much of the city can be challenging...dirty and edgy. I travelled solo with my 8 year old son. We used public transport once to get into the city and felt quite unsafe...not in the vicinity of the hotel because its in a great suburb but more once you get to Mergellina and then walking through some of the streets to get to Piazza Dante. After this experience I was really happy to use taxis....and avoided the uglier side of Naples.I hear Naples will be getting Uber soon and that will be even better as the taxi drivers can be dishonest.

"Amazing view"

3
29/08/2017

This is a nice hotel with an amazing views. We loved the small sea view patio off our room, but if not for that, I would not want to stay here. It was not ideal for us in August because the funicular transportation line was closed which resulted in limited transportation options off the huge hill this hotel is located on. Huge hill = amazing view, and from what I hear, when the train line up and down the hill is open, it is great. It was about a 4min walk to the station that takes you up and down the hill, with the line closed, it was about 25min down a crazy switch back hill to the mergalina train line to get anywhere. The hotel roof restaurant bar does have amazing views and the service is decent.

"Fantastic views, wonderful service"

5
27/08/2017

Modern hotel with comfortable, clean rooms with balcony. We only booked the partial view which basically meant we had the top of the building in front obstructing a little but to be honest we spent more time on the roof terrace anyway. Food was wonderful as were all the waiters who couldn't do more for us. We booked a last minute trip to Pompei through the hotel which fitted perfectly to our schedule and the hotel organised taxis down to the town which were reasonably priced.We parked in the lock up garage opposite the hotel which you have to pay for but you can take the risk of parking on the street. Glad i stayed here rather than in Naples town centre itself.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest, Thanks for her wonderful review that offers the opportunity to describe the beautiful panoramic position we are in. We stay in the hope of returning to our guest soon and enjoying our terrace and enjoying good coffee. BEST WESTERN Hotel Paradiso Front Desk Agent Marco Ciotola

"The best view in Naples"

5
24/08/2017

Booked a last minute family break to Naples. We decided on the BW Hotel Paradiso based upon the views & the value. This is really a 3 star hotel. That said it was clean, the staff were very helpful and of course the breathtaking views. The continental style breakfast is only €2 per person per day for all you can eat, so a great way to set yourself up for the day. When we visited the funicular railway wasn't working, so we mostly walked up down the hill into Mergerlina which took about 20 minutes each way - very steep hill! Alternatively the 621 bus goes from 250 meters from the hotel to save your legs. We stayed in the family room (411/412) where our teenagers had their own connected room with single beds. We had a balcony & amazing view. The room was clean, functional & suited us perfectly for the limited time we spent actually in it. We found Naples to be a disappointment, filthy with overflowing bins everywhere. However on the recommendation of the reception staff we had superb day trips to Procida & Sorrento. The public transport is really good value for moving round th he area especially the Metro. Overall the BW Paradiso represents good value & has a stunning view. Get the right room & you won't be disappointed.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Colin, We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request. The cable car station, only 200 meters from us, will be open from 01st September 2017, unfortunately for July and August months it was closed for renewal We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Good views, but more a 3* hotel in my opinion"

2
22/08/2017

We stayed here for a long weekend and was glad that we spent most of the day out visiting museums. The hotel was not up to the standard of cleanliness that I would expect. Mold in the bathrooms, especially on the tiles and showers. The rooms had lampshades missing and the glasses in the room dirty. The positive of the hotel is its position. It is outside of the busy city and very easy to get a taxi. The views are fabulous.

"Amazing views !!"

5
22/08/2017

Just got back from a week long stay at this lovely hotel.The views are to die for ,we had a seaview romm which was spotlessley clean!!! .The satff are attentive ,polite anf helpful.I would definately stay here again if I were ever in Naples ,

"Hotel Paridiso"

4
22/08/2017

The hotel is a just the right distance from the centre of Naples. Hotel has a nice setting with good views over the bay. Staff are extremely helpful and make the stay a relaxing and pleasant one. It was a great place to end our trip in Naples

"Great views"

4
20/08/2017

Although the this hotel is high above the harbour of Naples, the views are great. We stayed for 7 days and had a good break. Visits to Capri - lovely but busy. Sorrento was a great place to visit. Staff at hotel helpful, rooms very modern and clean.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client, We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor and good advices for nex costumers Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Bad staff "

3
13/08/2017

Just stayed here for 4 nights. Fantastic views clean hotel decent breakfast but not much on offer, only main problem with this hotel are the reception staff, night reception rude and unhelpful. Views are great but came back early one night to sit and take views in with a drink to find bar closed. Shame really this could be a great hotel. Read reviews about staff and sorry to say it's true, no good replying to bad reviews if you're not willing to do anything about it, what a shame but all in all a fantastic holiday destination.

BW Paradiso N, Responsabile relazioni pubbliche at Best Western Hotel Paradiso, responded to this review
Dear Chip F. we thank you for your review regarding your experience at Paradiso Htl, on Tripadvisor., and we are very sorry for the discomfort had during your stay. Guest satisfaction is very important for us and we will be using the feedback you gave us to improve and offer a better experience for the guests that will stay in the future. We hope that you will consider staying with us again giving us another chance providing you a richer breakfast and superior experience. Kind regards, BEST WESTERN Hotel Paradiso, Napoli Front Desk Agent Daniela Vitrone

"Great hotel with views."

4
10/08/2017

We stayed for 10 nights in this hotel. We have 2 teenage boys, so we booked a family room with a sea view, which was great. We had a double room and a twin room, with a connecting door between. Our rooms were on level 2 front facing and had a balcony with views of the sea and mount Versuvious. Level 3 would offer better views if you can request it ! Rooms cleaned every day, large LCD TV, air conditioning, comfortable beds and we'll equipped bathroom with shower. Breakfast is held on the rooftop outside/inside dining areas. We sat outside every morning as the weather was in hot and no wind. Breakfast was outstanding with all sorts of hot and cold choices and drinks. Bacon, sausage, cold meats, cheeses, cereals, pastries, yoghurts, fruits, etc. The hotel has its own restaurant, which is convenient, but we did not use it as we dined out in Naples every night. The location is quiet and on a hill which has a funicular railway near by to take you down to Mergellina port below. We purchased 7 day travel tickets which give you unlimited use of city transport for a week (funicular, underground, bus). We went everywhere using the underground. Mergellina metro station was a 5 minute walk from the Mergellina funicular station. Naples is a city with a lot of character. Graffiti and some litter, busy roads, etc ... but still a place with lots to see and do. Pompeii, mount Versuvious, Herculaneum, Sorento are a must. Put it on your holiday list and stay at the Hotel Paradiso if you want a quiet scenic location.

"Amazing Restaurant!!"

5
07/08/2017

Hotel was quite nice, however it is the restaurant that makes this place amazing! Service was impeccable throughout every meal, very attentive without being overbearing. The manager Ivan and the assistant Gerardo were fantastic, very friendly and welcoming. My Italian is very limited but they kept a good level of conversation in English throughout my time there. Both breakfast and dinner were great experiences, with good organisation from all the team. Also a special mention to Angelo on reception who was always smiling and made us to feel welcome there. Thank you to all the team!!

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client, greetings from sunny Naples. We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable and that our Restaurant staff was very helpful and attentive to your request. We hope to welcoming You again in Naples and at BEST WESTERN Hotel Paradiso. Best Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Daniela Vitrone

"Far away from 4 star level & service"

1
03/08/2017

Restaurant deficient. Placemats on the tables disgusting with old dry leftovers. Greasy dirty glass tables. Dishes and especially drinking glasses never clean. Old rotten carpets - disgusting. Dirty floors. Terrace often occupied with external wedding or birthday-partys or other similar partys. Inattentive and unhelpful waiters. View from the terrace is magnificent. Reception people are helpful. Rooms ok for a 4* hotel. Cleaning ladies for rooms attentive & friendly.

BW Paradiso N, Responsabile relazioni pubbliche at Best Western Hotel Paradiso, responded to this review
Dear Mr Wagner We are sorry that you did not have a happy stay, We would liked these criticisms during the stay so we could fix it right away and settle for it However, we take note of criticism and correct our defects. We look forward to seeing you again here to make your stay a pleasant one best regards Ugo Muto

"Nice hotel, shame about the management "

3
30/07/2017

Hotel out of the city up a hill but with fabulous views over the bay. Restaurant food ok but far too pricey and not enough choice. Restaurant manager was rude, speaks little English and very unhelpful. The younger waiters were good and tried their best to accommodate. In general not the most friendliest hotel staff I have met on my travels. Room clean, maids did a nice job and hotel in general looks fresh although a little dusty out on the terrace. Some very noisy building work going on in room below in morning, just as well we were leaving and not having a lie in. Not all sea View rooms have balcony doors only a window. Breakfast was ok. varied, cereals, ham, eggs, cheese, pastries, fruit etc but don't expect an English breakfast. I would not return to this hotel which is a shame because all the ingredients are there to make it a quality hotel but some things sadly need addressing.

BW Paradiso N, Front Office Manager at Best Western Hotel Paradiso, responded to this review
Dear Sir, We are sorry for the inconveniences you had at the restaurant, on behalf of the restaurant staff we apologize for it, We accept the criticisms to correct our mistakes for breakfast buffet. Also, we are happy to find the hotel clean. We hope to see you back " Casa Paradiso " soon to see our corrections Looking forward to hearing you best regards Ugo Muto

"Disappointed, not worth the money "

2
25/07/2017

My partner and I ended up staying here after my sister had made the booking and then couldn't go. To start with, she was charged twice for the room and it has taken weeks for the hotel to sort this problem out, with no compensation offered. The view is spectacular, and on arrival we were offered complementary drinks which was a nice touch. The breakfast is also impressive with a broad selection of options. However, beware that this hotel is quite out of the way of the city centre and it will take a considerable amount of time to get there (50 minutes if you're using the metro and cable car system). Therefore to get to Pompeii or Vesuvius it will take a couple of hours in total. The staff were rude and unhelpful, with a few exceptions. There were hairs in the shower on arrival and our 'double bed' was two singles pushed together, with very uncomfortable mattresses. Overall, not worth the price with rude staff and bad service.

BW Paradiso N, Front agent desk at Best Western Hotel Paradiso, responded to this review
We apolgize, for the disease created for erroring payment was avoided 2 times, And we are sorry the time attempt to pay the bank transfer, and 2nd bank transfer of 15 euro of the expenditure not calculated in the 1st transfer money. We desire really you will plane to return Casa Paradiso, inviting here to cancel the bad remember of this stay, and have new emotional god stay We apologize from all staff Looking forward to hearing you for the new reservation, best regards Domenico Stanzione

"Great view from the restaurant "

4
21/07/2017

Nice hotel just outside Naples - great for touring the city and then short taxi and your away from it all - the view from the rooftop restaurant is amazing and the food and drinks are great - well worth a visit

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Thank you for your wonderful review that rewards our work; We look forward to soaking up a nice drink from our terrace ...... which we will offer. See you soon. BEST WESTERN Hotel Paradiso Front Desk Agent Marco Ciotola

"City break "

5
18/07/2017

Stayed here for four days the hotel is lovely and the staff very friendly and helpful especially the restaurant staff my husband had teeth extracted shortly before leaving the UK and was struggling to eat but thanks to the chef for the first time in days he managed to clear his plate and devour a steak.Also the views are amazing especially if you get a room on the third or fourth floor.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client, We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor. Hope to welcome You back at the Hotel Paradiso very soon!! Kind Regards. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Daniela Vitrone

"Nice hotel on the top of the hill"

4
17/07/2017

We took a cab up the hill to the Best Western. It's a bit of an up-hill walk otherwise, although we did walk down to the shore a couple times. Location is good and hotel is nice. Staff were very friendly. I was trying to get to a certain part of the next town and two staff spent about half an hour with me coming up with options. Very nice of them. Breakfast was good and very fresh. Although we thought it was included on all the days but for some reason we had to pay for three of the days we stayed there. Rooftop view of the coast is very nice. I would stay here again.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest, thank you for choosing us and for sharing your experience at BW Hotel Paradiso. We will be glade to have You as our guest as soon as possible. Best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Marmo Ciro

"Good hotel let down by the menu"

3
14/07/2017

The hotel was very good but let down by the poor menu and cost. We selected to go half board but we were totally disappointed with what we were allowed to order. On one night ended eating out because there was nothing on the menu worth ordering.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Mr Henry B, Thank you for left your review regarding your experience at Paradiso Htl, on Tripadvisor. We are very sorry for the discomfort had during your dinner. We are in a period following renovations, soon our hotel and restaurant will offer a very accurate service. I hope that you will consider staying with us again so that we can have another chance to provide you a beautifull stay in Naples. Hoping to welcome you again soon, Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Ugo Muto

"Outstanding hotel"

5
13/07/2017

We (my elderly mum, 20 year old son and I) stayed here for 5 nights recently. I cannot fault the hotel on the whole. The rooms are modern and comfortable, well equipped. If you are on the third or fourth floor on the bay side you also have outstanding views and the balcony is great. The view from the room and the roof terrace is one of the best you will ever see. We found hotel staff to be especially helpful and friendly- nothing was too much trouble. It's an ideal base for exploring Naples, Vesuvius, Capri and Sorrento. I would love to return.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Ali B, We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request. We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Perfect Dinner & 2 Night Stay!"

5
12/07/2017

We were in Naples for 2 nights and we chose the PARADISO as it was close to the coast. I must first brag on the service and atmosphere of their rooftop restaurant. We arrived at 9:00 PM, and had not reserved a table and had not dressed up for the occasion. However, the restaurant manager took immediate attention to us and gave us a table for two overlooking the volcano and the bay. Next we asked to sample some local seafood, and the manager recommended the catch of the day, which was a large fish that would end up taking 20 minutes to grill! The manager brought us hors d' ouevre while we were waiting, and did not charge us for them! This manager went above and beyond, and I can not recommend the restaurant enough! He even gave us complimentary champagne when I inform him that we were celebrating our 1 year wedding anniversary. The service, the food, the wine, and the atmosphere made this one of the best nights of our lives! Thank you to everyone involved!! We stayed 2 nights in a room with a sea view. It was clean and modern and the air conditioning worked well, especially when the blinds were closed. Our view of the volcano and the bay were breathtaking and we even had chairs and a table on our spacious balcony. Bathroom is modern and very clean with plenty of attention to detail. While the rooms have only a standup shower, this is still nicer than many places we have stayed in the past. The staff were very friendly and were ready to assist with any need. My only complaint would be that the staff was not as good with their use of English as I have grown accustomed to at other Italian hotels. When I rate this hotel as 5 stars, it is based not only on this stay, but also comparing it to other hotels in all of Italy. If you travel in Italy at all, you know there are some old hotels out there with some questionable accommodations and some staff that may not be very friendly. The PARADISO has everything you need and a wonderful, modern atmosphere as well! Thank you all for an amazing stay.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Prdorsey, We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request. We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"perfect place to stay"

5
12/07/2017

I stayed here 3 nights, whether for business or holiday this is a place I could recommend - affordable, good rooms, helpful service. Nice roof terrace - I only had one meal there but pleasant place to meet friends and drink / eat. Basic amenities v close by - cafe, ATM, great hairdresser!

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client, greetings from sunny Naples. We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable. We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Great view and helpful staff"

4
11/07/2017

Nice but small rooms. We were a group of seven and were surprised to be given four rooms. The rooms truly can only accomodate two people, lovely for honeymooners, probably not best for families. The view of the water is beautiful and we enjoyed the breakfast.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client , good afternoon from sunny Naples city, We hope You had a good journey back home. We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor on behalf of the BEST WESTERN Hotel Paradiso Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Best View of Napoli & Vesuvius"

4
07/07/2017

Stayed at this hotel for 2 nights in June 2017 as a base for day trip to Amalfi. Building/Room: The building itself appears to be 60s/70s era boxy concrete building but has been updated and generally well-maintained. We stayed in a 3-person room which featured a queen-sized bed and a twin-sized single. The room itself was somewhat small, but updated. Bathroom was European en-suite size and OK. One note - while the view from the top of the building is outstanding, room #s 3 and below face an ivy-covered concrete wall. Wasn't an issue for us but if you're expecting the same view from the lobby level/terrace from the room then you may be disappointed. THE selling feature of this property is the view from the lobby, rooftop restaurant and open air terraces which are indeed spectacular. The sweeping crescent shoreline of the Bay of Napoli curving from your left, pass Mt. Vesuvius which dominates the horizon and looms over the entire city, then continues eastward towards Sorrento & Costa d'Amalfi...while not clear from the terrace itself, a window in the dining room of the restaurant does provide with you of a view of Capri on the horizon. It is a spectacular vista with very different moods in the morning over breakfast (very good breakfast buffet with hot & cold options is served here each day) vs sunset/evening hours. The on-site restaurant itself served excellent food and the waitstaff was attentive, friendly and welcoming. One of the better meals we had in Italy that visit. Bonus note: should your schedule allow, we stayed here during the annual Pizza Festival in Napoli. A quick ride down to the marina via a funicular (there's a stop about 200m from the hotel) and we were able to walk along the marina to the festival...a great experience in the city where pizza was born (and locals would submit, perfected!).

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest, Thank you very much your wonderful review. I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Hope to welcome you soon again at the BW Hotel Paradiso BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Good view from hotel"

3
05/07/2017

We visited Naples and stayed at this hotel. It is on a higher elevation with good view of the harbour. The way down to the beach, shops and restaurants is by funicular. The station is some 10 min walk from the hotel. Reception staff were very helpful in organizing travel and tours. The rooms were average and clean. The restaurant appears to be fine but we did not use it except for breakfast which was not great with very limited choice. Restaurant staff were all busy clearing and setting tables and service was missing. It was not easy to attract attention of staff. Overall a three star in my view. Good Service could improve the rating. Not sure if I will repeat this hotel when next in Naples.

"Great View"

5
04/07/2017

We only spent one night in Naples. The view from the dining room was amazing, view of Mt Vesuvius and the Bay of Naples. We had a family suite which was two rooms that was great and the price reasonable. The hotel set up a transfer (for a fee) from the airport who was there when we landed. We did have some confusion with our Pompeii driver I was looking for a tour but we ended up with just a driver without a tour. The driver was very nice.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear guest, Thank You so much for your sharing your excellent experience and for giving valuable advice on both the city of Naples and Best Western Hotel Paradiso We are glad that our property fully met your expectations! We hope to see you back soon at Naples and home Hotel Paradiso, definitely in one of our rooms with sea view Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Ugo Muto

"Disappointed"

3
02/07/2017

We stayed in this hotel for a night. We did the reservation from booking and we payed a room with view that they never gave us. We noticed that to the reception but they told us that they couldnt do anything. We were very disappointed from their service. Nevermind the room was clear but without towels amd we had to ask for that. The only perfect was the breakfast.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client, Dear Sunny greetings from Naples bay, We hope that you had a good journey back home. Thank you for left your review regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our breakfast service. We are deeply sorry for your towels. Please accept our apologies for any inconvenience caused. For your next stay in Naples, We invite You to contact directly our Booking office to inform you regarding our availability of our Double Sea view Room. We hope to see you back soon at Naples and home Hotel Paradiso. Best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"June in Naples"

5
29/06/2017

I highly recommend The Paradiso. The staff at the front desk were extremely helpful organizing a car and driver to take us to Pompeii. They also had great tips about where to shop and eat the best pizza. The view from our room was picture perfect. And the rooftop restaurant is worth going to even if you aren't a guest at the hotel. The bed was comfortable and room spotless. Will be back again. Thanks Daniela, Angelo, Ugo and Dominick for everything!!

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client, greetings from sunny Naples. We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request. We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Great views, not much around "

3
28/06/2017

This hotel has amazing views from its rooftop restaurant, although not all rooms have the same view. Unfortunately there's nothing around the hotel because it's high up the cliff, so we spent a lot of money getting taxis or trams down and up the hill to do anything in Naples. The hotel also has weddings some nights on the rooftop, which is then closed off to visitors. They let us order a drink on another balcony, but it was a bit annoying that it was blocked off to people staying at the hotel. There were extra costs for the city tax applied, as well as one of the couples was charged for breakfasts which they were under the impression was included. It has great views, but I wouldn't stay here again.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
ear Client, greetings from Naples bay, we hope that you had a good journey back home. The BEST WESTERN Hotel Paradiso offers a good location for traveller's that want to be out of the chaos of the City and enjoying the view and our residential quarter, close to the most prestigious streets of the city, and able to reach the main monuments by cablecar, walk or metro. We are deeply sorry about the inconvenient occurred at our Restaurant. For your next stay in Naples, we invite you to contact directly our Booking office. We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Daniela Vitrone

"Great Stay in Naples at the Paradiso"

5
23/06/2017

Had a wonderful experience at the hotel, including the restaurant, and front desk staff. Especially Domenico. He was so helpful everyday. Rooms are smaller than i am used to in Canada, but enough room for myself, and all rooms very clean. The view in the lobby is amazing, as well as lunch or dinner upstairs in the restaurant has the incredible view as well.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client, We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor and good advices for nex costumers Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Shame about the restaurant"

4
20/06/2017

Lovely staff on reception, restaurant manager rude and unapproachable, lots of business and private functions in restaurant to the exclusion of paying holiday makers staying at the hotel. Doors were shut and left no where for holiday makers to relax and have a drink. Not the sort of quality you expect from jet2.

BW Paradiso N, Direttore vendite at Best Western Hotel Paradiso, responded to this review
Dear Madame, we thank you for your stay at hotel Paradiso Napoli, we submitted to our restaurant manager your problems during your stay, and your criticisms will help us improve our service, the restaurant staff apologizes, and we looking forward to see again at hotel Paradiso yours sincerely Ugo Muto

"visited in may"

3
14/06/2017

we were very happy to check in here,got family room 1 and viewof bay n vesuviouswhich was amazing ,but our aircondition was not working properly and it was stuffy n hot.The manager changed our room but in hurry we left our ray ban sungkasses worth 120 euros.On enquiry we were told house keeping staff checking but we never got it back,,,the restaurant had limited options,hotel had good breakfast but far away from main centre

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client, greetings from Naples bay, we hope that you had a good journey back home. The BEST WESTERN Hotel Paradiso offers a good location for traveller's that want to be out of the chaos of the City and enjoying the view and our residential quarter, close to the most prestigious streets of the city, and able to reach the main monuments by cablecar, walk or metro. We are deeply sorry about the inconvenient occurred in the room. For your next stay in Naples, we invite you to contact directly our Booking office. We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Don't bother"

1
05/06/2017

Hotel is well away from Naples city centre. Our room was between the reception and the cleaner's cupboard. View was the road (people could see in) and a wall, no fabulous view of the bay. Breakfast rubbish. Didn't feel like a four star hotel as we were lead to believe. Only redeeming point was that the room was clean.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Graham C, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with starting with a rich breakfast and superior experience. Hoping to welcome you again soon Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"View is amazing"

4
27/05/2017

Room was well equipped and very comfortable. Breakfast was delicious. A train/metro trip to get to the hotel and then quite a long steep walk to get to the hotel. I could have taken a taxi but I'm a Yorkshire man so I walked. Tell you what though, it was worth the blisters to sit on the roof terrace with a glass of Prosecco and to watch the sun go down over the bay of Naples and then to have breakfast the following morning gazing on Vesuvius. Oh this is what life is about

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client , good afternoon from sunny Naples city, We hope You had a good journey back home. We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor on behalf of the BEST WESTERN Hotel Paradiso Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Mini break"

4
24/05/2017

We stayed here for 4 nights, staff were more than helpful with any questions we had, directions or booking us cabs. Room was spotless, and the view is amazing, you definitely need a room on level 3 or 4 to appreciate this. Its a bit a walk to get to central naples, we took the funicular everyday down to the harbour, its only 1euro and you can buy metro,funicular & bus ticket for 4.50euros We preferred being along from the hustle & bustle of central Naples so this hotel was perfect for us. A cab ride from the hotel to the port is only between 15-20euros with tip. We choose the business package for our room so it included, breakfast, the view from the garden bar/restaurant is amazing and all the staff are happy and on hand to help with anything you required food/drink wise.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear guest, Thank You so much for your sharing your excellent experience and for giving valuable advice on both the city of Naples and Best Western Hotel Paradiso We are glad that our property fully met your expectations! We hope to see you back soon at Naples and home Hotel Paradiso, definitely in one of our rooms with sea view Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Best views in the city"

4
21/05/2017

I would say unless you are getting an ocean view room don't bother. The views are amazing but there are no "attractions" near by. That said the metro system and funicular are both super close which gives you access to everything. It feels like it would be quieter than the central part of the city. Just know the last trip up the hill is at 10:00pm so you'll need to find a way back up after that time. The cleaning staff ranged from good to down right hostile. We took the metro with our suitcases to Mergellina and then a 10E cab ride up. The hotel has a car service for $25.00 to the train station which we used when we were going earlier than the funicular was open which was excellent. No blackout curtains so by night 3 I bought an eye mask (Tiger in the Train station) and was fine after that. Bring ear plugs not just for guests but for fireworks - always fireworks! Waking up every morning to that view absolutely made our holiday!

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest, thank you for choosing us and for sharing your experience at BW Hotel Paradiso. We will be glade to have You as our guest as soon as possible. Best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Staff pretty rude, Sooo HUMID with no aircon and not overly clean"

2
17/05/2017

I have to agree with a ladies review a few down. We arrived and the male reception staff were ok, not overly happy but fine. We went up to our rooms which we were only staying in for one night in April for a meeting with clients the following day to find the rooms were terribly hot. We had too rooms and they were exactly the same, the outside temperature in April wasn't even warm but the room was so humid it made me feel ill. I called down to reception who came up and tried to explain (I think I got it correct) that it was too early in the season for them to put aircon on so no aircon and I was to leave a patio type door open onto a communal balcony. There were shutter blinds (electric) infront of the door but as a woman on her own in a room I was pretty uncomfortable having my door open to a balcony anyone for other walls could walk along but just moving small plant holders between the rooms. We did not stay in the rooms much as we had a meeting the next day but it was adequate to sleep in one evening. The lady member of staff in the restaurant for breakfast was unbelievable rude and off. As the communal areas in the hotel were also so humid we asked to sit on the outside for breakfast (the plus of this hotel is the views are to die for), she groaned and flicked her hand to gesture we could go out. We were brought no cutlery or showed how to order our breakfast. Shortly afterwards an Italian couple came out and she brought them table mats and cutlery !!! For the management reading this review she had short blonde hair and really was truly the most rude individual i've come across for some time. Breakfast was average to poor. The communal areas were pretty grubby, the stairs leading to the restaurant for breakfast were covered in bits and looked like they hadn't been hoovered for years. The reception was dire - im all for shabby chic but this was grubby and dirty, the chairs and rug were threadbare and there were quite a number of ants walking up and down the edge of the rug (at least 20-30 tiny ants) On check out this time there was a lady this time, again she was sullen and looked terribly miserable doing her job. So unfriendly . We literally were in and out of Naples for one day for a business meeting but I would never ever stay here again and certainly would not recommend it . Im not sure if the female staff were just miserable and rude or if it were the fact we were women / English / on business - who knows but its certainly not an attitude I would accept from my staff. We actually laugh about it, especially the blonde lady in the breakfast room - she almost snarled at us !!! If you read other reviews I have written you will see I always take the good and bad and weigh up against cost and expectations. I am fair in my opinions and do not expect the world. I do though expect courtesy, manners and a smile back when I smile. Apart from the views there really is nothing I can like about this hotel. If you have another option , then I would take it. There are plenty of nice hotels in naples (some beautiful looking ones on the water front which are comparably priced). We only picked this as our Italian clients had suggested it was a convenient place for them to pick us up from. A note to the management : please retrain your staff or improve recruitment processes to pick them (watch how they interact with your customers), improve cleanliness of communal areas - ants inside is not very pleasant.

BW Paradiso N, Direttore at Best Western Hotel Paradiso, responded to this review
Dear Guest , sunny greetings from Naples bay and from BEST WESTERN Hotel Paradiso , we hope that you had a good journey back home. We are pleased to know you appreciated ,the spectacular view from our terrace . All suggestions are taken on board, but we would appreciate you bringing these matters to our attention immediately, during your stay. This time at the Hotel Paradiso was not a good experience in all our services , but can only reassure you that we consider all comments to continually improve our service. Many of our guest choose the Hotel Paradiso House for as a start point to discover Naples , using the public transport, taxi or by car , and all the treasures of our nice region as Sorrento, Capri, Ischia, Amalfi , .staying for good prices and the quality of services . We will be glad to have you again as per your kind compliments and give a new opportunity to our city, so we kindly invite you to contact us for your next stay in Naples and at Paradiso Home. Our Warmest Regards BEST WESTERN Hotel Paradiso The manager Alberto Sorrentino

"Fantastic "

5
09/05/2017

We have just returned from an amazing 4 days in Naples. The hotel was beautiful !! Room was very comfortable and very clean and the staff were extremely helpful. Faniculare down to the marina was a short 5 minute walk to the left UP the hill and only costs 1 euro to take you down. Signs for the faniculare are in yellow and have ticket machines, only takes coins, just inside the entrance. Alternatively you can purchase tickets from the newsagents next door. Level for the hotel is 3rd on the list. Metro station is a short walk from the base entrance of the faniculare. We purchased metro tickets from the newsagents next door for Pompei. 14 euro for 2 return tickets to Pompei ... great price. We were advised to change at the national station for another train but we decided to stay on as the metro took us straight through. So glad we did as the views are beautiful as you travel along the coastline. Arriving in Pompei we were asked if we wanted a shuttle bus for 3 euros to take us to the ruins, again we decided against this and chose to walk to see a bit of new Pompei. Very glad we chose to do this as Pompei has so much to offer and its beautiful !!! Short 20 minute walk to our entrance, i had pre booked our tickets back in the Uk via Tiqets app, simply showed the bar code on my phone instead of printing a ticket. Worked extremely smoothly. Mergellina Marina, which is where the hotel is based, is not loaded with bars and cafe's but it is fantastic. Make the walk along the harbour to tbe Fort and they have lots of restaurants and bars. We will be returning very soon and would 100% recommend the Best Western Hotel Paradiso. xxx

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Tracey, Thank you very much your wonderful review. I appreciate your kind feedback about your stay in our Hotel and your excursion to Pompei (with valuable advice) and was happy to hear that you enjoyed your stay in Naples. Hope to welcome you soon again at the BW Hotel Paradiso BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Awesome location"

5
02/05/2017

This hotel has an amazing view of the Gulf of Naples & Mt Vesuvius. Its bit far from train station and takes 20+ euros to reach, which is the downside. On the plus is the awesome view. Rooms are ok, small size and clean bathrooms. There is a convenient cable car to take you down to Mergelina which is more accessible to the public transport & hop on tours. A leisurely walk along the gulf of naples, sitting on the rocks and admiring the view is a dream experience.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Lekha, We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request. We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Rude and unhelpful staff"

1
23/04/2017

The worst hotel that I've stayed in, in a long time! We stayed 3 nights and received little sleep, due to several reasons. On the first night, when we checked in, we entered the room and the humidity was unbearable. We opened the window to find it opened straight onto a wall... no circulating air at all. We tried the air conditioning, but all it seemed to be blowing was very hot air. So, we went up to reception, told them the issue and were met by a very unhelpful and rude response. They told us 'lots of people coming and going, very busy' and that 'no air-con, sorry'. When we asked for a fan they basically turned us away. As a result of the humid air, we had to get up every few hours and sit by the window to cool off. We also heard dogs barking into the middle of the night and our noisy neighbors were up until early hours of the morning bashing round. If it wasn't guests, the staff were also very loud and made their presence known. We mentioned this in passing to reception, told the same thing 'very busy hotel, people coming and going' and that they wouldn't move us rooms. Paid a lot for a peaceful sea-view room, for it to be ruined. The final straw was on the last day, when we got up to use the toilet in the middle of the night. Getting back into bed, we heard the loudest groan and gurgling noise which lasted at least a minute. When we flushed again, it started leaking brown liquid, filling up the toilet. We immediately went to reception, to be told they'd 'have a look' but nobody came. Meanwhile, we were told to use the hotel toilet in reception as the one in our room was full of this disgusting smelly brown liquid. As a result, we checked out to get out of the room. A few extra issues: Due to the time of year we booked, it was a little windy to sit on the terrace. We asked to maybe sit inside, in the corner of the restaurant, as they had nice views of the bay. We were told no, if we wanted to sit inside we would have to sit in reception. Not very relaxing to sit in a reception for a drink. Also, our bin was not emptied for the duration of our stay. Very unhygienic as it was an open bin plus the humidity. It seemed when we looked into it further, the only thing the maid had done if propped our pillows up and pulled the sheet back over. Good views, terrible staff. Would not recommend.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Guest, in thanking for your kind review, We apologize for the inconvenience about noise. Our management and ownership are trying to solve the problem , with the modernization works . In the coming days, the main aim is to improve the quality of soundproofing doors and windows of our rooms. Your valuable advice allow us to refine our services, for your future nights in Naples. We hope that you'll give us a new opportunity, to prove you that we can progress and offer you a special stay, as we usually do. Best Regards. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Great value, great service, and a fantastic view"

5
21/04/2017

If you're American, don't let the Best Western label deter you. While BW has a questionable reputation in the states, this hotel offers fantastic value, including perhaps the BEST VIEW in the city (ask for the water side, 3rd or 4th floor, or 2nd probably okay), and a top-notch restaurant if you want to just stay in for dinner. Our family stayed there for four nights. The rooms were clean and well appointed with a small veranda. The staff was helpful getting taxis, etc. The breakfast was ample. A nearby Funicular gets you down to water level easily. The drinks my wife and I had on the outdoor roof deck were a highlight of our Naples visit.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Client, greetings from sunny Naples. We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request. We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Great hotel,"

4
16/04/2017

Hotel in good position,in an elevated position about a mile out of centre of city. Naples city centre is a very busy place,in my opinion not relaxing at all,but others may love it. To get to hotel you can walk from sea front up steep hill,there is a lift which operates 7 am till 10 and it costs a Euro one way. Not much going on around hotel,there is a bar opposite but it shuts at 9,and beer is more expensive than hotel. Hotel bar shuts around 11,breakfast good and served 7.30 to 10.30 Hotel has taxi which can take you to airport,we paid 45 euros.

"Excellent Location With Great Views"

4
07/04/2017

An ideal location for a good view of Naples, the bay and Mount Vesuvius; being high on the hills overlooking Naples city. The hotel is located in a suburb a short distance outside of Naples city and all the quieter for that. The journey into Naples took 30 minutes on public transport and was probably quicker than using a taxi or car, Naples has a terrible traffic problem. The staff where friendly and attentive. The bedroom was clean and tidy, but a bit on the small side, the bed was firm, but very comfortable. The food in the evening was good if a little pricy, breakfast was excellent. overall a good hotel for a short break.

BW Paradiso N, Responsabile relazioni con la clientela at Best Western Hotel Paradiso, responded to this review
Dear Carol379, We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor and good advices for next costumers. We hope that you are our guests again as soon as possible. Thanks. Marco Ciotola

"Nice view but very basic rooms"

2
31/03/2017

Had the worst stay in a long time. Room had non functioning air con on a warm night. and was at the bottom of a drain pipe that was actively noisy after everybody flushed on the 3 floors above me. Avoid room 109 at all costs.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Mr .MarK W. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in a period following renovations, soon our hotel and restaurant will offer a very accurate service. The system of air conditioning, now is fully functional and regulated from their room I hope that you will consider staying with us again so that we can have another chance to provide you superior experience. Hoping to welcome you again soon Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Beautiful modern room and excellent customer service"

4
02/03/2017

Beautiful modern room with magnificent view of Bay of Naples. Loved looking out of our door at any time of the day at the wonderful view. Excellent service upon checking and various dining experiences.

"Amazing view"

3
15/02/2017

Stayed here for a few days in February. Has amazing views over the gulf of Naples and mount Vesuvius. Rooftop restaurant has panoramic views whilst you eat breakfast and dinner. Spectacular during the day and at night. Room was clean and comfortable enough. Staff were friendly and helpful. Nice comfortable lounge areas and outdoor spaces to enjoy the scenery. Would have liked to have had more tea and coffee facilities in the room. One tea bag and one coffee for my 3 days. They weren't even replaced each day by housekeeping. Would also have liked a room service menu in my room. Other than those minor points it was a very nice stay. It's out of central Naples and up a hill so you'd need to get transport everywhere. Worth it for the views though.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank You so much for sharing your experience with important clarification about our facilities in the room. Immediately, We have informed the staff to check every day supply of the same, not forgetting room service menu. We are glad that our property, anyhow, fully met your expectations! Many of our guest choose our Hotel for as a start point to discover Naples and all the treasures of the region. We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Christmas Vacay"

5
30/12/2016

This hotel was perfect. Clean, beautiful building & rooms, and an outstanding view. We had a room with a private balcony (I would say it's worth the upgrade). We felt very safe in the hotel, we confidently stored our valuables in our room while we explored the city. The staff was friendly & professional. I would recommend the Aperol spritz (the best I've ever had) the bar & view was amazing but personally would recommend avoiding the restaurant and enjoying food within the city. Keep in mind this hotel is located a fair distance from the center but easily accessible by cheap taxi nonetheless.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client, We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor and good advices for nex costumers Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"What a view"

5
26/11/2016

Fantastic view from rooftop terrace, reception very helpful on points of interest and transportation, quiet & clean room, Antonio & restaurant staff professional but friendly. We would stay here again.

"Few days stay in very comfortable hotel with spectacular views of Naples"

5
21/11/2016

We had a quiet room (2nd floor) with a sea view - it was comfortable and clean, not enormous but had its own balcony. The staff were always friendly, and keen to help. The most stunning feature about this hotel though is its roof terrace and the views from its main dining-room. They are wonderful. On clear days you can see right over the Bay of Naples to Castel dell'Ovo and on to Vesuvius. Would thoroughly recommend this as a base for anyone visiting Naples. It's very peaceful and not far from the funicular which will whisk you down the hill to the bay ... or taxis are always an option.

"Great view."

4
07/11/2016

This BW hotel is far from the maddening Naepolitan traffica and offers a spectacular view of the gulf & Vesuvius. Best rooms facing the sea are on the 4th floor. Classic/elegant non thrill hotel, rooms not big but confortable and most have balconies facing the sea. Bathrooms tiny. Clean, amenities so so, brakfast poor in variety: mosty delicious mini sfogliatelle (excellent) cornetti, etc. Sleeping quality high apart very stiff (to my taste) pillows. Staff efficient and curtious.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest, We are very pleased that You enjoyed your stay at our hotel. We would like to thank You for your comments. Hope to welcome You soon at the BEST WESTERN Hotel Paradiso and in Naples. Best Wishes. BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Fabulous views, good breakfast, too noisy though and too far away from the centre"

3
02/11/2016

My husband and I booked a room overlooking the Bay of Naples which was a fabulous view. Unfortunately our room was directly below the dining room so it was quite noisy, especially on Monday night. I was fast asleep when I was wakened by very loud, live music at around 10.45. It felt like the singer was in the room. I complained at reception and the music did seem to quieten down for a while then it would suddenly get louder. It was impossible to sleep until it ended at midnight. The hotel should warn guests that certain rooms are not suitable if you want a quiet night!!! On the plus side, the breakfast in the dining room over looking the bay was very pleasant and the cappuccino (order from the waiter) was the best I've had.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client, Dear Sunny greetings from Naples bay, We hope that you had a good journey back home. Thank you for left your review regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our breakfast service and in particular about our “cappuccino”. We are deeply sorry for your drawback about the noise. Please accept our apologies for any inconvenience caused, particularly in the evening from our Restaurant. For your next stay in Naples, We invite You to contact directly our Booking office to inform you regarding our Restaurant event and reserv You our best quiet room. We hope to see you back soon at Naples and home Hotel Paradiso. Best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Good and bad"

3
23/10/2016

We are a family of five so we booked a sea view room for us and a slightly cheaper rear room for the kids. Our room is fine, there room smells of drains. The hotel solution was perfume. Dining room and evening drinks has a spectacular view. A bit of a walk especially when the funicular closes at 10pm but fine for a short stay

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client, greetings from Naples bay, we hope that you had a good journey back home. The BEST WESTERN Hotel Paradiso offers a good location for traveller's that want to be out of the chaos of the City and enjoying the view and our residential quarter, close to the most prestigious streets of the city, and able to reach the main monuments by cablecar, walk or metro. We are deeply sorry about the inconvenient occurred in the room. For your next stay in Naples, we invite you to contact directly our Booking office. We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Great view!"

5
02/10/2016

Don't miss the breakfast served on the rooftop, worth it for the view of Vesuvius. Rooms are clean and comfortable. Bellman and concierge are always ready to help. Be prepared to take a wild taxi ride up and down the hill.

BW Paradiso N, Direttore at BEST WESTERN Hotel Paradiso, responded to this review
Dear Mr. David , greetings from sunny Naples. We would like to thank you for your enthusiastic review on TripAdvisor.com We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request. We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso The Manager Alberto Sorrentino

"a view to die for"

4
16/09/2016

I booked at the best western paradiso because of the view of the Naples bay.. from my room, I could see the bay and the double headed Vesuvius and soma. the bay was accessible from the hotel via a funicular, which is a short walk away. breakfast was good... though the hot chocolate was erratic .. good on some days and terrible on others. I even had dinner at the restaurant on some days.. the view of the bay from the restaurant is spectacular. all in all a good stay.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Staff and breakfast service We hope to see you again in our hotel and for every need, I and our staff are at your disposal. Best regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"View"

3
13/09/2016

Unless you are fit, use a car or taxi's this hotel is not for you. The staff don't speak English and are not that friendly. Breakfast was very basic. The only hot item which never changed in 9 days was scrambled egg. There was a kettle in the room but having boiled the water and looked in the kettle there were white lumps in the water which could have been from someone boiling milk in the kettle. Staff didn't wash mugs or restock items. Room 307 has an amazing view.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Mr Chadgiles, Thank you for left your review regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Francesco We are very sorry for the discomfort had during your breakfast. We are in a period following renovations, soon our hotel and restaurant will offer a very accurate service. I hope that you will consider staying with us again so that we can have another chance to provide you a beautifull stay in Naples. Hoping to welcome you again soon, Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Soon much better than in the states"

4
11/09/2016

Every Best Western I've stayed at in the states is OK at best. This hotel was leagues above all those! There's a fantastic rooftop restaurant with amazing views over the Bay of Naples. The front desk staff is very helpful and attentive. The rooms are spacious and have the same wonderful views.

BW Paradiso N, Direttore at BEST WESTERN Hotel Paradiso, responded to this review
Dear Me. Evan Greetings from the Bay of Naples, Thank you for your excellent feedback regarding your last stay with us at BEST WESTERN Hotel Paradiso and at our Restaurant “ Paradisoblanco . We are glad to hear that you enjoyed our way of working and offering our best services to visit the City and enjoyed the Hotel at its best. Please contact us when you'll be back to visit our wonderful city. My best Regards BEST WESTERN Hotel Paradiso The Manager Alberto Sorrentino

"Pretty decent"

3
08/09/2016

We are a couple Americans staying here for a few days on our honeymoon. This hotel is what you make it, and if we were spending a lot of time here we would probably be disappointed, as most things (cafes, bars, shops) on the hill close around 7:30. The good: The morning/afternoon staff is very accommodating. What they lack in full English understanding, they make up for with an actual eagerness to help. Breakfast was nice. Also good: the views from the restaurant/bar. The rooms are decent size and housekeeping is both great at cleaning and honest. We accidentally left our safe open all day yesterday (with drivers license, $80 cash, travel docs and and iPad.....stupid) and it was all there when we returned. The not so great: inattentive lounge staff before restaurant opens, no view on 1st floor, solarium was nice but not well kept for our stay. Also, taxi fares will cost 12-15 euros per trip to train station/hotels for Pompeii/Capri tours. Gets pricey. Overall, we would stay closer to the city center next time but there is no denying this is a nice, clean hotel with a staff that cares, though they make got struggle in a few areas. Napoli in a nutshell: not nearly as touristy as Rome, but it has a beat and a soul of its own. Good luck!

BW Paradiso N, Direttore at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest , sunny greetings from Naples bay and from BEST WESTERN Hotel Paradiso , we hope that you had a good journey back home. We are pleased to know you appreciated our professional Reception staff ,in the morning/afternoon staff is very accommodating. for the the spectacular view from our terrace , from the cleaned rooms and for our unique breakfast. All suggestions are taken on board, but we would appreciate you bringing these matters to our attention immediately, during your stay. This time at the Hotel Paradiso was not a total good experience in all our services , but can only reassure you that we consider all comments to continually improve our service and in full English understanding Many of our guest choose the Hotel Paradiso House for as a start point to discover Naples , using the public transport, taxi or by car , and all the treasures of our nice region as Sorrento, Capri, Ischia, Amalfi , .staying for good prices and the quality of services . We will be glad to have you again as per your kind compliments and give a new opportunity to our city, so we kindly invite you to contact us for your next stay in Naples and at Paradiso Home. Our Warmest Regards. BEST WESTERN Hotel Paradiso The Manager Alberto Sorrentino

"Room, Restaurant and Staff"

1
01/09/2016

We booked a triple room for 3 adults but the room we received was double with an extra bed squeezed in. The only storage room in the room was a small double wardrobe. Outside the room was a cage housing approximately 5 or 6 budgies and these birds were very noisy from 4.30am onwards. The restaurant where breakfast and dinner was served was out in the open with a magnificent view of Naples. Unfortunately, guests had to deal with several pidgeons flying, and landing, walking and taking food from tables where guests were eating - Surely management should consider ways of ensuring these birds are not allowed anywhere near food is being served.

BW Paradiso N, Direttore at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest, We hope you had a nice journey back home. Our hotel restaurant Team and our houseskiper are already aware about your complaints during your stay, and we know that the Front Office staff already apologize regarding your bad experience with us. In fact, it' a pity that your shared your comments upon check-out , we could definitely provide several solutions before the end of your stay, and check- with you and me and our Housekeeper the matters. Of course, we took good note of all your remarks, and we are to improve our services and standards. We hope that you'll give us a new opportunity, to prove you that we can progress and offer you a special stay, as we usually do. Best Regards. BEST WESTERN Hotel Paradiso Il Direttore Alberto Sorrentino

"Fantastic Service"

5
01/09/2016

If you stay in Naples you will find the service at this hotel above most hotels. Right from reception to rooms to the fantastic bar and restaurant service we can say we found all to be of a high standard. Should we return to Naples we will stay here. One word of caution, there is no need to park your car in the parking garage across the street. We parked for 4 days on the street with no issues.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client , good afternoon from sunny Naples city, We hope You had a good journey back home. We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor on behalf of the BEST WESTERN Hotel Paradiso Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"very good location good view friendly staff"

5
22/08/2016

Public transport is very important but it is not understandable if you are not italian. but you should get those information at reception. there is cable bus who goes directly to the hotel and it costs 1.80€ in one way

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, We are glad that our property fully met your expectations! We hope that You come back in our beautiful city and our hotel next time. Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"A bit disappointed"

3
19/08/2016

My partner booked a long weekend away in Naples for a birthday surprise. The main reason he chose this hotel was because of the roof top bar/terrace with views over the Gulf of Naples. We were extremely disappointed to be asked to leave the bar on 2 out of our 3 evening's stay due to there being private parties booked - we didn't bother trying on the third night! We didn't find the male receptionist on our night of arrival very friendly, although the lady who was there the following day was much more pleasant. Our room was very nice and clean and the air conditioning was amazing and really needed! My partner had paid extra for a partial sea view which I recommend otherwise your view will be the back of an apartment block! We didn't eat in the hotel so I can't comment on the food. The hotel is quite a distance from the main town and if you want to walk it is down (and back up!!) a steep hill - certainly not for anyone with mobility problems. There is a funicular railway which is only a 5 minute walk from the hotel and the trains run regularly but stop at midnight I believe. It's difficult to say how much a cab into town will cost as we were charged vastly different amounts each time we used one! I totally recommend a day trip to Sorrento which is absolutely beautiful and definitely somewhere I would like to return to in the future.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client, Dear Sunny greetings from Naples bay, we hope that you had a good journey back home. We are deeply sorry you were not able to experience our property for your dinner at its best but ones again we will take in to deep consideration your tips in the upcoming future. The BEST WESTERN Hotel Paradiso , offers a good location for traveller's that want to be out of the chaos of the City and enjoying the view and our residential quarter, close to the most prestigious streets of the city, and able to reach the main monuments by walk or metro. For your next stay in Naples, we invite you to contact directly our Booking office, and they will inform you regarding our Restaurant event and reserv for You a beautiful sea view table. We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Great View....not so great location"

3
14/08/2016

Just spent 3 Nights on our honeymoon at the hotel. The view of Naples is absolutely amazing from this hotel. The hotel's location is in the middle of no where, up a very high hill. First night we arrived we walked down & up the hill, took around 30 mins with breather stops (it's steep) However, on second day we located a cable car and the stop was only 5 min walk up the hill from hotel. Tickets were €1.50 each way (coins only) Trams every 10 mins - saves walking that hill. Purchase your return tickets at the stop because no machine at bottom station. Don't buy the trips to Pompeii as its a lot cheaper and easier to do yourself. Cost us €5.20 return train ticket from Napoli Mengellina to Pompeii. Takes about 1 hour on train. Entrance to Pompeii ruins €13 each including site map & guide book. Overall hotel was clean & tidy. Staff were pleasant and view spectacular but really is in the middle of nowhere. Restaurant food ok...but overpriced for what you have.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words. We hope to see You and your wife again in our hotel and for every need, I and our staff are at your disposal. Best regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Summer vacation"

2
02/08/2016

I nknew this was not going to be good when the GPS couldn't find the exact address to the hotel so I picked 9 instead of 11 on the number, got me there. Reserved two connecting rooms for a family, we were supposed to be 4, but ended up with 3. The reception tried to give me one room with an add on bed instead of the two rooms, and when I got the two rooms they were not connected, and all of a sudden the guys English got really bad, so I let it be and kept the two rooms, without a view. In one room the air condition worked great and the other barely cooled the room, no help from reception. The one great thing is the restaurant on the top floor overlooking he Mediterannean Sea, beautiful sight, this is also where you eat breakfast. The menu for dinner was limited and average at best. They had Sea Bass on the menu which actually is Branzino which is the European Sea Bass and not the Chilean Sea Bass most people in America would be accustomed to. It was OK we also had the Salmon which was full of bones, terrible, the fried squid and shrimp was ok. If you drive the garage is about 50+ yards away and it is extra and not included in you room, when you leave you can't drive to the front of the hotel, the one way is in the opposite direction. The location is a long walk down to the water front, then a steep walk up hill back to the hotel, so if convenience is a priority this would not be a hotel for you, if you are looking for a view make sure they guarantee you room with a view, otherwise you will see the back of a building I front of you and nothing else. And from what I could see there only are a few rooms with an actual view of the coast line. If you need to go into town or the port or airport they do offer a shuttle for a fee around 20 Euro. Probably my worst experience ever in Europe in he last 30+ years.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in a period following renovations, soon our hotel and restaurant will offer a very accurate service. Thanks to your kind reporting, the system of air conditioning, now is fully functional and regulated from their room I hope that you will consider staying with us again so that we can have another chance to provide you with starting with a riche breakfast and superior experience. Hoping to welcome you again soon Best Wishes BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Excellent Stay"

5
25/07/2016

We stayed here for 1 Night in between our Rome trip and Positano stay. I was very happy that we did this, as we would have missed out on a beautiful view of the Waterfront and mountains. We decided to stay in Naples, as we had a tour booked in Pompeii. The hotel staff was so friendly and accommodating. They spoke great English (but we speak Italian so it wasn't an issue for us) We stayed on the 2nd floor with no view, but didn't mind, as the Views from the main baloney was absolutely breathtaking. We parked our car in a nearby underground garage which was great! As we had a bigger car and did not take out all of our luggages from the car. The room was big and the bedding was so comfortable. The bathroom was stunning and the shower was so amazing for Italy standards. I would definitely recommend this place and would most certainly stay here again.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
ear guest, Thank You so much for your sharing your excellent experience We are glad that our property fully met your expectations! We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Breathtaking!"

5
21/07/2016

Hotel Paradiso is a beautiful hotel situated in the most magnificent location in Naples. I have visited on a couple of occasions and would most definitely recommend it to anybody who is visiting this amazing city. It is a fantastic location, overlooking the bay of Naples, but very close to the city for sightseeing. The hotel has a fabulous restaurant and terrace with stunning views. The staff are extremely helpful, friendly and professional. The bedroom, although not having a view of the bay, was clean, spacious and well equipped. It is suitable for families, couples and even, like myself, visiting people in the area. I would highly recommend it to anyone who wants to visit this amazing area staying in a really lovely hotel. Thank you!

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client , good afternoon from sunny Naples city, We hope You had a good journey back home. We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor on behalf of the BEST WESTERN Hotel Paradiso Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Far from the center, no transportation and bad reception they did not regonize my voucher"

1
04/07/2016

I had a terrible experience with this hotel. I got there on June 30th all alone and they did not recognize my voucher and said literally to me (This confirmation number means nothing to us). It was 10:00 pm, late at night, and the person who was the repecionist made me feel bad as I was using a voucher what would mean nothing to them and saying also that I had no reservation at all and I did pay all in advance. He also said to me that did not even know how much it was. Fortunately in Brazil it was 5 hours earlier and my husband could contact the travel agency (the biggest one in Brazil) and so they said everything was ok. Later on they told me they had found my reservation in a different system (what makes no sense at all, why they would have 2 differents systems?). The voucher was correctly. By the way it was my birthday and the first thing I told them when I got there was that it was a important day to me. And so I had this terrible experience. Plus it is far away from the center and from the monuments. It is in the top of the mountain and you only have a good view if you stay on the third floor of the hotel, which I was not. I do not recommend at all.

"Cosy!"

3
04/07/2016

Just returned last week from our trip booked via Citalia ( 26-30 June). Citalia describes the hotel room with ' stunning views ' as being available. However, these rooms are not available via citalia. So be warned. YOU WILL NOT GET A ROOM WITH A VIEW OTHER THAN THAT OF A STONE WALL VIA CITALIA. Best Western Paradiro is located half way up the farside of the mountain. Acess to the hotel is via 4th floor ( top) and rooms are on 4th floor down to first floor. The rooms on the lower floors can only be described as claustrophobic. The bed (single) or two put together to make a double. The single is barely large enough for a petit built person, so if you aren't petit - be ready for uncomfortable nights. The Air con is like a tractor running and even at max - barely affective. As for the shower room, stretch your hands and you will touch the two opposite walls. So, hotel isn't the best as its name suggests. The staff however was helpful and can't be blamed for the hotel's condition or room sizes. Breakfast and restaurant is OK, the view is stunning. Location wise, the hotel is definitely on the wrong side of the bay for sightseeing tourist. It is either a funicular (cable car) or taxi to/fro to the town. Tourist sights / Day trips: In addition to dozens of flights arriving at Naples, there are daily 3 cruisers and their tourists. So in peak season (May – Oct), all Naples and surrounding sights are overflowing with tourists. Pompeii and Vesuvius are both fabulous. As with any guided tours be ready to be rushed and herded like cattle. If time is on your side, suggest you make your own way to both on separate days (trains from Naples to Pompeii station), then buses from station will take you to Pompeii or Vesuvius. Walking up to the Vesuvius Caldara is a must – wear proper shoes and for those with walking / knee issues, take a walking stick. Amalfi coast self-drive is for the brave only, better to take an organised day trip. They do stop at beauty spots and you do get time in Amalfi. Capri – take one of the many ferries/ hydrofoils across from Naples to sea port to Marine Grande on the island. Buses to go up to Ana Capri and Capri are miniature and queues long. At anaCAPRI, the chair up to the top and view around Alex Munth's ‘ San Michael' ., are the top attractions. Make time for castle del ovo. Though it's an empty site, it's a stunning castle and views are fab. .

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Sir, I am very sorry to learn that you did not enjoy during your stay in Hotel Paradiso . We appreciate very much your description about our wonderful sea view on the Naples bay, and the particular of the town with precious advices about the pubblic trasportation and amenities We took good note of all your remarks, and we are to improve our services and standards. We will be glad to have you again as per your kind compliments and give a new opportunity, so we kindly invite you to contact us for your next stay in Naples and at Paradiso Home. Best regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Lovely hotel, friendly staff with the most stunning views"

5
03/07/2016

We opted for the family (adjoining) rooms at Hotel Paradiso. Essentially, a locked door placed near the end of hotel corridor with two last rooms behind. Each with own keycard entry, or you can leave open as the corridor door key is yours. A clean, pretty modern, well equipped hotel. Our room had a balcony overlooking the bay of Naples with the most stunning of views (day and night), watching the sail boats, yachts, ferries and cruise ships roll in with Vesuvius in the background. I never tired of the view. Breakfast is continental. There is scrambled egg, mini sausages and the usual selection of bread, pastries, fruit, cereals, yoghurt, juice and coffee etc. Still vey filling and sets you up for the day ahead. Free Wifi was available throughout the hotel: Not so good in our room but strong signal from corridor, kids room and all public areas. Would I come again, definitely, the views are stunning and hotel staff are very friendly. They also arranged our taxi from the airport for 45 euro for a minibus. Chap was in arrivals with a board displaying our name. We had the last flight into the city, so was a bonus just to get there quickly and safely. Getting around - The route to the seafront/shops is a very steep winding road and staircases if walking. Much of the route we took (quick route) past San Antonio chapel had no pavements and is very tight hairpin bends for cars. Be careful on foot, the roads are cobbled, the drivers and riders do not conform to the safety rules of the U.K. The bonus is that the fruit shop at the foot of this route to the bay, sells large water for 50c, 3x cans Pepsi for 1 euro and does local wine (bottle) for 2 (euro), if you're game enough to tackle the local moonshine. You can avoid the steep climb by taking the funicalore (cable pulled train) for 1 euro each way (keep your coinage for this as ticket machine only on downward) to Mergelina. We mostly used this for the uphill only. The S.Gioacchino stop is only a few mins walk up from the hotel. From Mergelina you can catch a ferry to Ischia (quaint island with lovely beach within walking distance from port). It was just under 20 euro each way//adult. Walking 5 mins along the road (from funicalore) you can reach the Mergelina metro for a train to Naples (Garibaldi), from there you can connect on the local Sorrento line to Vesuvius or Pompeii Scavi. The total journey cost 3.20 each way, so relatively inexpensive. The heavily graffitied Sorrento train can be very busy and you may need to stand. Keep your valuables guarded. If visiting Pompeii, show your EU passport and under 16s are free. Students are half price. Also, there is often a queue at Pompeii Scavi station for the 50c loo, the ticket office is 100yds along the road with free facilities. One last thing, local drivers and riders are on their phones constantly, I've seen riders on scooters carrying dogs, young children with no helmets and in one case a 32" boxed LG TV and bag of potatoes. It's nuts. They have little regard for red lights and crossing the road can be a challenge. Watch the locals cross at zebra crossings, they just go for it. Some vehicles stop, others whiz around them. Personally, I'd like the city to curb graffiti, ban smoking in restaurants and improve road safety. Take note Napoli. The hotel has one of the most scenic positions on the hill. It is a beautiful part of the world and I'd certainly have no issues in returning.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client, Good morning from sunny Naples. We hope that you had a good journey back home. On behalf of the whole team, we would like to thank you for your beautiful words for sharing your experience at BEST WESTERN Hotel Paradiso on TripAdvisor. We are glad to read that you appreciated our Home, our helpful and professional staff, and historical\\cultural amenities of Naples Don't hesitate to contact us directly for your next stay in Naples and at BEST WESTERN Hotel Paradiso . We look forward to welcoming you again. Best Regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Wonderful time in Naples"

5
30/06/2016

It has been a great experience, enjoyed every minute of our stay. Lovely rooms, great location (a bit up high but views were worth it). I can definitely recommend Hotel Paradiso, staff are great and very helpful too.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank You so much for your sharing your excellent experience We are glad that our property fully met your expectations! Many of our guest choose our Hotel for as a start point to discover Naples and all the treasures of the region. We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Business "

2
22/06/2016

I picked this hotel as the Best Western chain tends to be associated with reputable hotels and good service. There was no denying the setting was beautiful but staff members were rude and obnoxious. I attended on quite a high profile business trip and found the reception team extremely condescending particularly each time the safe broke. I was a young female travelling alone, and I'd have thought this would have meant they would be helpful for example be accommodating in my requests to order a taxi but no such luck. I definitely won't be visiting again!

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
ear Mr .MarK W. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with starting with a riche breakfast and superior experience. Hoping to welcome you again soon Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Room with a view"

4
21/06/2016

Great terrace overlooking the bay on Napels, Very good lunch during our business review meeting. The meeting room was a bit small for our group but that worked our fine. My room was nicely renovated and overlooking the bay as well. Friendly and supportive staff.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest, sunny greetings from Naples bay. We thank you for taking the time to review our Hotel and our services on TripAdvisor. We are happy to know that your stay at BEST WESTERN Hotel Paradiso has exceeded your expectations and you appreciated our helpful and professional staff, our finely and preciously furnished modern rooms, our breakfast and the stunning view from our Restaurant and rooms. We hope to welcoming you very soon, Our Warmest Regards. BEST WESTERN Hotel Paradiso Front desk Agent Angelo De Carlo

"Pleasant stay"

4
17/06/2016

From the moment we walked in to leaving the staff were excellent we could not fault there service at all. The advice about Naples (not wearing expensive jewellery while out) the best places to eat - sorbillo pizza the best I've ever had and the day trips they can sort out for you where very good too. The continental breakfast was excellent although the coffee machine rarely worked but that was a bonus as the waiter made fantastic coffees for us while singing to himself. The evening food in the restaurant was delicious even though the room was compact as there was a function in the main room. The hotel is a bit out of the way but the train station is less than 10 minute walk the views from the hotel of Vesuvius and the bay more than make up for that. Overall it was a very pleasant stay.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client, good afternoon from sunny Naples city, we hope you had a good journey back home. We are very glad and proud of reading your positive review, so first of all I would like to thank you for your review on tripadvisor on behalf of the BEST WESTERN Hotel Paradiso and particular Neapolitan welcome of our Staff At your complete disposal for your next trip in Naples, best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Great hotel with the best views in Naples"

5
15/06/2016

Booked this hotel after reading trip advisor reviews and it did not disappoint. The hotel is a bit out of the centre of Naples but this didn't bother us at all. Rooms and bathroom clean and comfortable. The hotel had a lovely terrace off the restaurant and the views were amazing. Breakfast was on the terrace so a good start to the day. Breakfast was the usual and good coffee. Dinner at the restaurant was also really good. We found a little wine bar across the road that was good for a light dinner or snack if you'd had a big lunch and didn't want to go into town. Staff were very friendly and helpful

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Staff and breakfast service We hope to see you again in our hotel and for every need, I and our staff are at your disposal. Best regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Not very good"

2
10/06/2016

After our holiday travelling around Italy we chose to stay here at the end or our holiday to have a "luxury" last night. Our first impression of the hotel was "nice view but what is there to do". It's pretty far out of town and the hotel only has a roof terrace to offer some leisure which is a bit rusty around the edges. The staff the nice enough and the food the restaurant sold was very good and that why I gave them 2 stars. After this there isn't much to shout about and I would recommend staying somewhere else if your looking for somewhere in Naples. This place is very over priced and feels out dated and like I say stuck up on a hill miles away from anywhere. On our second night they hosted a wedding. This meant that the only nice leisure area was closed and for dinner we where shoved in a side room to eat. This was okay but after we got back to our room we were kept up until 2 in the morning hearing banging and scraping on our ceiling and after asking at the desk to keep it down that just said there was nothing they could do. I feel this is unacceptable for a 4 star hotel and can't understand the rating myself having worked in the hospitality industry most of my life. Having returned home we got in contact with best western the try and resolve this issue but they didn't seem to care, we just got insincere apologies and rubbish explanations so I personally won't be returning to a best wester and I think I've made a wise decision. P.s. To the guy who reply to all these comment on trio advisor please don't bother as it was you who contacted us from best western and we were not happy at all with your response so please don't bother with it again

BW Paradiso N, Direttore at BEST WESTERN Hotel Paradiso, responded to this review
Dear Sir, We are disappointed to receive a review such as this. All suggestions are taken on board but we would appreciate you bringing these matters to our attention immediately, during your stay. This time at the Hotel Paradiso was not a good experience but can only reassure you that we consider all comments to continually improve our service. Your valuable advice allow us to refine our services, for your future nights in Naples. Looking forward to welcoming you back in Htl Paradiso Best Wishes BEST WESTERN Hotel Paradiso The Manager Alberto Sorrentino

"Enjoyable Week"

4
08/06/2016

We had a lovely room overlooking the Bay of Naples. We travelled into Naples using the funicular down to the train station and then into the main station which worked very well and was really cheap. The restaurant and food was excellent. The waiting staff very friendly and efficient and nothing was any trouble. We found Naples very dirty and untidy but it was worth a visit.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest, thank You for choosing us and for sharing your experience at BW Hotel Paradiso. Looking forward to see You again, as soon as possible, in Naples, best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Fabulous views & great food at Hotel Paradiso!"

5
06/06/2016

Amazing views of Vesuvius and the bay. The rooftop restaurant was great and the Angus steak was the best I have tasted in a long time as was the tuna fish. Our rooms were comfortable and the staff (mostly) friendly and helpful. I can understand Robert B's comment about not the best location for exploring but the Funicular is really close to the hotel and it is a fast, cheap trip to the harbour. The service runs frequently and so exploring was not an issue for us.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client , good afternoon from sunny Naples city, We hope You had a good journey back home. We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor on behalf of the BEST WESTERN Hotel Paradiso Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Stunning Views"

4
01/06/2016

The views from our bedroom and the restaurant were stunning as was the food we had when we eat there. The staff were very helpful and the hotel close to public transport so moving around the city was cheap and quick much faster than by car. Highly recommended

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor. We are glad that our property fully met your expectations! We hope that You come back in our beautiful city and our hotel next time. Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"A poor location "

2
31/05/2016

I could not recommend this hotel for exploring Naples. The hotel and rooms are fairly standard for a Best Western but the location makes this hotel a poor choice. It is in a hill overlooking the bay which is nice but the practicalities of getting to the centre or a restaurant is a real problem. You can spend about 13 euros for a 15 minute taxi ride - as long as you don't mind standing on the street and waiting for an empty taxi - which took about 20 minutes because the hotel would not call one for us. If you want to take a 15 minute walk to the metro that can work but you have to go through a rough area frequented by vagrants to get there and the walk back up the hill is tough. Other issues included a room overlooking a laundry in the building next door. The hotel closed the dining and bar facilities on the Saturday night for a private party - and I recommend you get to breakfast an hour earlier than the closing time because they like to pack up early.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest , sunny greetings from Naples bay and from BEST WESTERN Hotel Paradiso , we hope that you had a good journey back home. We are pleased to know you appreciated our professional Reception staff ,the spectacular view from our terrace , from the cleaned rooms and for our unique breakfast. All suggestions are taken on board, but we would appreciate you bringing these matters to our attention immediately, during your stay. This time at the Hotel Paradiso was not a good experience in all our services , but can only reassure you that we consider all comments to continually improve our service. Many of our guest choose the Hotel Paradiso House for as a start point to discover Naples , using the public transport, taxi or by car , and all the treasures of our nice region as Sorrento, Capri, Ischia, Amalfi , .staying for good prices and the quality of services . We will be glad to have you again as per your kind compliments and give a new opportunity to our city, so we kindly invite you to contact us for your next stay in Naples and at Paradiso Home. Our Warmest Regards. BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"City break"

4
31/05/2016

View from hotel was incredible definitely worth the money to get a sea view, lovely to wake up to and to see at night Breakfast at the hotel was your standard continental breakfast but you could sit outside or open the windows for the views Position of the hotel not too bad there is a 1€ funicular just up the hill a but to take you down to Mergillina which is lovely lots of nice restaurants and good sea front walks Good value hotel

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor. We are glad that our property fully met your expectations! We hope that You come back in our beautiful city and our hotel next time. Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"A few nights with a view!"

4
29/05/2016

Booked this on the basis of favourable reviews, the opportunity to try staying in a different (and apparently up-market) area of Naples and for the views. Well the views from the rooms with sea-views are amazing - some of the best views of the bay of Naples available. Hotel Paradiso sits near the top of a big hill overlooking the town and Bay of Naples, with uninterrupted views towards Vesuvius and the Sorrento Peninsula. My room (on the third floor) had a lovely large balcony and superb views. It was smallish but reasonably well appointed with air-con, a good flat screen TV, decent storage, safe, bathroom (shower only), electric shutter to cut out all light from outside. The view from the 5th floor dining room and terrace was even better! we ate dinner on one evening: good pasta and my pepper steak was superb, whilst my friend's pork loin was a bit dry. Service was fair in the hotel and quite friendly. It was rather out of the way and we ended up taking taxis far more than expected (there was a cable car down to Mergellina, but we tended not to have time to use it and walking to other restaurants was not really an option). The area around the hotel is very pleasant and feels safe. Within a few minutes walk are some handy cafes, bars and shops and so it is not really isolated. Overall it is a pretty good standard 4 star hotel in a nice area - if you eat in the hotel or one of the nearby cafes or have plenty of time to take funicular and walk to restaurants, then it will work a treat!

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor. We are glad that our property fully met your expectations! We hope that You come back in our beautiful city and our hotel next time. Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Our visit was really good once we were used to the traffic and the Italian drivers!!"

5
26/05/2016

The staff were extremely helpful and would do anything for us . The hotel is in a fantastic location with wonderful views of Mount Vesuvius. The funiculare is a five minute walk away and is an excellent mode of transport into the center of Naples, it is a good service. The breakfast could have a better choice and fresh fruit instead of tinned, the scrambled eggs were dreadful.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Domenico. We are glad that our property fully met your expectations! We hope that You come back in our beautiful city and our hotel next time. Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"disappointed"

3
16/05/2016

This hotel is all about the view. Very clean. However we were not given the double aspect room we booked,but one which overlooked a large occupied window. Were supposed to be moved on day 2, but on coming back from a trip out were told maybe the next day. After a fuss, we were moved up 1 floor,still not the one we booked. Very upset that my birthday went unacknowledged as it had been particularly mentioned on the paperwork. Menu was limited, as a non pasta eating vegetarian i could only order a plate of cheese! No restaurants in easy walking distance either. Management seemed more interested in their 2 corporate events and places were hence off limits to us. A special mention though to Francisco the waiter who was the only friendly and helpful member of staff.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Mr Chadgiles, Thank you for left your review regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Francesco We are very sorry for the discomfort had during the two dinners. We are in a period following renovations, soon our hotel and restaurant will offer a very accurate service. In the next time you will visit us we would like to propose some good restaurants very close to our hotel in fantastic and historical location. I hope that you will consider staying with us again so that we can have another chance to provide you a beautifull stay in Naples. Hoping to welcome you again soon, Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Italian first unpleasant experience"

3
11/05/2016

We arrived in the evening, some what tired. Saw quite few people hanging in front of hotel with mess littered all over. We booked with Best Western expecting US courtesy and english speaking staff. The person at front desk was indifferent, no smile no greeting. When tried to get some info to about in Naples not much help. Stayed 5 days last 3 days no water , no shower for 2 days, 3rd day we have to juggle to take shower. There was no juice in the breakfast that time when I asked what water has to do with juice they told us the same tap water they use to dilute the juice. I thought they use the filter water in everything. The rooms were comfortable. It was good we were out all day and didn't have to deal with staff, either they didn't speak english properly or they didn't have much to tell to make our trip easy to make it less hectic. I will not choose it next time, as u come out the sight is not healthy with garbage all over from the market they have everyday there and a hang out place at night.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client, in reference at your review in object We advise You who mistakenly reviewed our structure and not the hotel where You stayed really. There are n 3 Best Western Hotel in Naples: - Best Western Hotel Plaza, Piazza Principe Umberto, 23 (near Train Central station); - Best Western Hotel Paradiso, Via Catullo, 11 (Posiliipo, Napoli) - Best Western Suite Appartment, in Pozzuoli At your complete disposal for further informations, please visit our structure of Posillipo hill. Best regards Best Western Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"One of the most beautiful views in the world."

4
01/05/2016

Everything about this hotel is positive except the service in the restaurant whether for breakfast or dinner. The maîtres d'hotel (I counted several) need to learn to smile and create a sense of unpressured welcome for all their guests.

BW Paradiso N, Direttore at BEST WESTERN Hotel Paradiso, responded to this review
Dear Paul , On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are very sorry for the discomfort had in the restaurant during t the breakfast and dinner services. . (Thanks to your report, we immediately took new measures) I hope that you will consider staying with us again so that we can have another chance to provide you with starting with a riche breakfast and superior experience. Hoping to welcome you again . Best Wishes BEST WESTERN Hotel Paradiso The Manager Alberto Sorrentino

"Excellent Stay"

4
18/04/2016

Myself and my husband spent 3 nights at this hotel recently. The hotel is situated just outside Naples with the most breathtaking views. I would recommend a higher floor with a view of the bay. We dined in the restaurant and the meal was lovely. We sat on the outside terrace after our meal taking in the beautiful lights of the city. Just perfect. Our room was adequate, although mattress a little hard. We would have liked air conditioning as it was very warm at night, but this is just a small negativity. Breakfast was wonderful as was the coffee. There was a great selection of cereals, pastries, scrambled eggs, fresh juice, more than enough to fuel us for our busy days. Would not hesitate to recommend this hotel.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest, thank You for choosing us and for sharing your experience at BW Hotel Paradiso. We confirm You air conditioning is working regularly from 10 days, until the first 10 days of November, as every year. Looking forward to see You again, as soon as possible, in Naples, best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"A room with a view"

4
15/04/2016

If you can, ask for a sea facing room as the view of the bay of Naples is breathtaking. Smaller rooms have showers but our seafacing room was larger, bigger bathroom with a tub. The private balcony was a big bonus. The roof top breakfask was very Italian with good selection of local pastries and cheeses. The coffee was fantastic!! Service was excellent, staff were multilingual. Special mention of Domenico for being the most hospitable frontdesk manager I have ever come across during my travels. Its not how fancy a hotel building is but how at home you feel that makes the difference for me. In Naples I felt welcome.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Domenico. We are glad that our property fully met your expectations! We hope that You come back in our beautiful city and our hotel next time. Best Wishes BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Great place to stay with beautiful views"

5
29/03/2016

Fantastic hotel aslong as you are not on level 1 which is a smoking floor . We were rehoused on level 2 with sea views in 2 adjacent double rooms (great for family of 4). Good big rooms , clean with good housekeeping. All staff really helpful especially reception . Wonderful views over Naples.????

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words, specially, for front desk department. We hope to see you and your beautiful family again in our hotel and for every need, I and our staff are at your disposal. Best regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"A wonderful short break, with two other couples"

4
27/03/2016

The rooms at this hotel are not the most modern I have ever been in but they were spotlessly clean and the staff at the hotel were lovely, the location is a bit off the beaten track but if you don't mind walking or getting a taxi, there are stunning views of the bay of Naples. We (6 of us) visited Pompei and climbed mount Vesuvius whilst we were on our very short 3 day the hotel organised a driver for us, the driver took us to Pompei waited for us, then drove us to Mount Vesuvius. It was a fabulous short break, made special by the staff at the hotel. Thank you Hotel Paradiso Staff.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest, thank You for choosing us and for sharing your experience at BW Hotel Paradiso. The road from our hotel by the seafront of Naples is always lit and panoramic We remember You 200 meters from our Hotel our guest find a convenient cable car, San Gioacchino Station, and after two stops, only, they can reach Mergellina area, beautiful waterfront of Naples We will be glade to have You as our guest as soon as possible. Best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Excellent Stay"

5
26/03/2016

I chose hotel Paradiso to spend one night with a university group of 40 people. Despite the great number of people, everything worked smoothly, thanks to Mr. Sorrentino and the rest of the staff, who have been always available and reliable. Everyone in our group appreciated the stay; clean room, stunning view, amazing breakfast, and kind staff. I definitely recommend it and we'll chose hotel Paradiso in the future!

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank You so much for your sharing your excellent experience and second stay with Group University of Bocconi at BEST WESTERN Hotel Paradiso. We are glad that our property fully met your expectations! Many of our guest choose our Hotel for as a start point to discover Naples and all the treasures of the region. We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"excelent stay"

4
29/01/2016

mr dominic a very professional manager he was very help full in all maters he needs to be appreciated location was good room was with sea view room was clean recomended for holidays with family breakfast need to be improved

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Domenico. We hope that you'll give us a new opportunity, to prove you that we can progress and offer you a special breakfast in our amazing panoramic restaurant, as we usually do. We hope to see you again in our hotel and for every need, I and our staff are at your disposal. Best regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"A good budget option"

4
25/10/2015

When I stayed there with my mom, we had a very good experience of good staff, room, facilities and breakfast. I'd recommend the place for a short break in Naples. Good location but please be aware when walking alone on the streets (female traveller specially)

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest, thank You for choosing us and for sharing your experience at BW Hotel Paradiso. The road from our hotel by the seafront of Naples is always lit and panoramic We remember You 200 meters from our Hotel our guest find a convenient cable car, San Gioacchino Station, and after two stops, only, they can reach Mergellina area, beautiful waterfront of Naples We will be glade to have You as our guest as soon as possible. Best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"A great find "

5
07/10/2015

Great staff could not be more helpful and Daniela comes out on top as in previous trip advisor comments they are very very helpful but as with others the food was slow and too salty also did not as how to do your steak great view from the balcony and at breakfast arehave done much to help and it's only day one

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you for left your comment regarding your experience at Paradiso Htl, on Tripadvisor, spending nice words for our Daniela. We hope to see you again in our hotel and for every need, I and our staff are at your disposal. Best regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"Mount Vesuvius + Bay of Naples = Great View"

5
07/10/2015

The view from the Hotel Paradiso doesn't get any better than this. The accommodations and staff made out trip in and out a breeze as they helped with transfers and ferry scheduling. This is our second stay in our two trips to Italy and when we return to Naples we will again stay at Hotel Paradiso.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear guest, Thank you so much for your sharing your excellent experience and second stay at BEST WESTERN Hotel Paradiso. We are glad that our property fully met your expectations! Many of our guest choose our Hotel for as a start point to discover Naples and all the treasures of the region. We hope to see you back soon at Naples and home Hotel Paradiso. Our warmest regards BEST WESTERN Hotel Paradiso Front Desk Agent Angelo De Carlo

"A wonderful holiday"

5
05/10/2015

Recently stayed at the Hotel Paradiso with my mum for 10 days and had a fantastic holiday. The views from our balcony and restaurant were magnificent. The staff on the reception were really helpful throughout our stay and we were greeted by the cheery cleaning staff each morning. The room was very comfortable, clean and air conditioned. Best of all were the restaurant staff who were very attentive and a special thank you to Francesco for our coffee!! and great service also to Salvatore, Mauro, Gerardo, Fabio and Davide. The food was excellent and would definitely recommend staying here - we didn't want to come home!!

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Client , good afternoon from sunny Naples city, We hope You had a good journey back home. We are very glad and proud of reading your positive review, so first of all I would like to thank you for Your review on Tripadvisor on behalf of the BEST WESTERN Hotel Paradiso Hope to welcome You bach at the Hotel Paradiso very soon!! Kind Regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"Really good stay"

4
05/10/2015

Hotel clean, a little out of the way of city centre but good base to explore. Very friendly and helpful staff, one waiter (Gorado)?? Was very attentive and made us all smile whenever he was on duty - we wish him all the best. Hotel staff were accommodating and gave good advice when booking excursions. A positive experience and wouldn't hesitate to recommend.

BW Paradiso N, Responsabile relazioni con la clientela at BEST WESTERN Hotel Paradiso, responded to this review
Dear Guest, Thank you for the congratulations made ??to our staff ( Gerardo in primis) and to our structure We remember you 30 meters from our Hotel our guest find a convenient cable car, San Gioacchino Station, and after two stops only they can reach Mergellina area, beautiful waterfront of Naples We hope to have you again in our hotel, demonstrating the improvements described above Best regards BEST WESTERN Hotel Paradiso Napoli Front Desk Agent Angelo De Carlo

"best dorm room ever"

5
28/09/2015

the hotel is situated high above the Gold of Naples with amazing views. It was a busy week and they had a single room. The room was no bigger than a dormitory room but it was extremely well designed and comfortable. The view from the room was grand with the Golf of Naples and mount Vesuvio. To be honest, I was delightfully surprised that Best Western, an Amercian chain, has such lovely properties. Domenico, the concierge, has been at the front desk for over 30 years. It feels like a well run family operation. Breakfast is lovely overlooking everything. Will definitely return

BW Paradiso N, Direttore at BEST WESTERN Hotel Paradiso, responded to this review
Dear Mr. David , greetings from sunny Naples. We would like to thank you for your enthusiastic review on TripAdvisor.com ( a splendid review by a businessman is very gratifying for us. We are glad to read that we made your stay very comfortable and that our Reception staff was very helpful and attentive to your request. We hope to welcoming you again in Naples and at BEST WESTERN Hotel Paradiso. Kindest Regards. BEST WESTERN Hotel Paradiso The Manager Alberto Sorrentino