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Best Western Hotel La Solara, Sorrente

5.0/5  - basé sur 2176 notations.
Via Capo 118, 80067, Sorrente, Italy - See map

The Best Western Hotel La Solara is in Sorrento and is located in the most beautiful residential area, only 0. 8 kilometers from the Puolo's beach and three kilometers from the city centre. Completely refurbished and air conditioned, the Best Western Hotel La Solara has all the characteristics of a first-class hotel. All rooms have TV-satellite, direct telephone, radio, hairdryers, minibar and a small safe. Free Wi-Fi Internet Connection. Restaurant on premises, heated olympic swimming pool and children pool. Free sunbeds and parasols available. Complimentary pool towels are supplied too. Courtesy Hotel shuttle bus service to Sorrento Centre and free private parking. A free hotel fitness studio is available and a games area situated in the lemon groves close to the swimming pool. Free Wi-Fi internet point. Free mini-bus service to city conference center. Taxi transfer to/from the airport or the Railway Station of Naples at 90 EUR (includes up to three person) one way. Please contact the hotel prior to arrival date to arrange the service. Enjoy your stay. Where not included in the rate, breakfast can be purchased at the hotel, at 10 EUR per person, per day. City fee excluded (3 EUR per night, per adult over 18 years old) and 10% VAT included. From October 14, 2017 the city fee will be 3 EUR.

Best Western

Hotel La Solara

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

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Certificate of Excellence 2018
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Traveler's Choice
 
based on 2185 guest reviews
NOTE ISSUED
Excellent
1852
Very Good
252
Average
56
Poor
14
Terrible
11
REFER TO NOTICE
Business Business
6
Couples Couples
1320
Family Family
564
Friends getaway Friends getaway
120
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Honeymoon"

5
10/07/2018

What an amazing hotel this is, from the moment you walk in you are looked after. We were asked to go straight in to the bar for a prosecco and a snack before we checked in. After relaxing for about 30 minutes we went back to check in, our bags where then taken to our room for us. The hotel was always spotlessly clean and our room was cleaned at least twice a day by the friendly thorough staff. All the staff took a lot of pride in the hotel and the hard work they did. On the first night we were given a free bottle of prosecco at dinner as we were on holiday for our honeymoon and we also had fruit in our room on arrival. The staff are amazing and very hard working in both the bar and restaurant. A trip I would recommend booking is the Amalfi coast trip which is 75 euros each with lunch. You are taken around the coast in a people carrier seating 8 people maximum with air conditioning. Our driver was very friendly and informative of all the areas we visited. The Gala dinner night was amazing all the staff get involved and the night was really good. Every night the food was amazing 4 - 5 starters, 4 - 5 mains and 4 - 5 desserts to choose from. There was a very good mixture of people at the hotel from children to the older generation. Everybody was friendly and there was a great atmosphere watching the England games at the hotel. We would definitely recommend the hotel and maybe one day in the future we will return.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Andy P Thank you for your comment and for your kind words for our staff and for our service. We can not do anything else to say “ THANK YOU IN AWAITING FOR YOUR NEXT VISIT” Greetings from all of us. Ugo Di Maio General Manager

"Realxing Holiday Guaranteed"

5
09/07/2018

We returned last Friday from another fantastic holiday at La Solara. Since 2000 we have been regular visitors here because we know we will be guaranteed a relaxing time with great food and wine in an immaculately clean hotel and served by a team of staff who are faultless. Sorrento town is a busy place which we enjoy visiting using the free and efficient hotel shuttle bus, but if you want a quieter location, then this hotel could be the one for you. We also enjoy walking and there are many footpaths to be found in the area, including one route which takes you into town. Puolo Beach is a short walk down a steep hill from the hotel, but is well worth a visit if you can make it! Thanks once again to all the staff at La Solara.Looking forward to seeing you all again next year.

"Super holiday"

5
08/07/2018

Visited here 4 years previously and it was just as lovely now. Friendly staff, beautiful food, lovely clean room. The location is out of town but the handy shuttle makes that no problem. We will certainly come again thank you family for the welcome.

"Much to like.....but room for improvement"

4
07/07/2018

My wife and I had a week at La Solara on recommendation, and despite there being much highly positive feedback on Trip Advisor, we had very mixed experiences. The positives were an excellent pool area, with lots of shade and plenty of sunbeds....so no need to “reserve”. Also all areas of the hotel (lounges and rooms) are beautifully clean, and the excellent staff create a very relaxing atmosphere. Also, the free shuttle bus is a huge bonus. However, I'm afraid we didn't share the enthusiasm for the food! The breakfasts were ordinary, with the sausages and bacon of poor quality, as was the Parma ham.....and the break rolls were all but inedible. The main meals were again, I'm afraid to say, average.....at best. The pasta was not what you would expect in Italy, with the tagliatelle being particularly thick, doughy and disappointing. Also, one big negative (and despite the fact this hasn't appeared much on-line WAS openly discussed by many of the guests) was the shower inside the bath, which because of the size of the adjacent sink was extremely difficult to get into, and for some people with mobility issues (as many DID have) made showering very dangerous. In these days when almost nobody uses the bath on holiday, why do hotels not replace them with comfortable, walk-in showers? One other small niggle is that breakfast finished sharp at 10am.....about the same time as a more business-orientated hotel.....and it's not that the dining room is used for lunch, as that is served outside, so the staff aren't under huge pressure to prepare the room for the next meal. I work hard all year, usually starting my day at 5.30, so I look forward to a slow leisurely start to my days on holiday, and so I feel breakfast should go on at least until 10.30. We are tempted to go back next year because of the significant positives, but we have definitely been put off by what we feel are things that SHOULD be improved for the hotel to be worth its currrnt star rating.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Steve B Thank you for taking the time to share your experience about our recent stay at our hotel. I would like to thank you for sharing your comments on TripAdvisor and thank you so much for choosing our hotel during your trip in Sorrento. It was a real pleasure to learn your appreciation on the hotel pool area and all the pubblic areas. I appreciate the opportunity to hear our Guests' opinion concerning our property and take this as a constructive feedback that can help us to improve the level of service and the facilities we offer. I have also discussed with the Food & beverage Manager your comment on the food, and apologies if you were not fully satisfied with quality of our food something rather strange having the food one of the best services in our Hotel. Ugo Di Maio General Manager

"Great Holiday!!"

5
07/07/2018

Just returned from a week at La Solara & have already booked for next year!! I think that says it all!! Not sure what is is about this hotel but it's small, friendly & has amazing food! We were half board & will be again next year. Breakfast consisted of buffet style - fruit, yoghurt, toast, continental products, sweet pastries, hash browns, eggs & the best bacon ever!!!!! Only negative is very small cups so a few trips for tea refills! Dinner was a choice of 4 or 5 starters, mains & desert. Each day there was a couple of regional dishes - I had the best lasagne & tiramisu!! Top tip - do not miss the Gala Dinner! It's held each Sunday & was lovely! I won't spoil it but don't miss it!! The hotel is situated just outside Sorrento & there is a complimentary bus on the hour, every hour (8-11) - you can set your watch by it! The bus takes no more than 5-10 mins to the drop off point. A couple of times we had dinner, took the 8pm bus & returned returned at 10.15 after enjoying Sorrento in the evening. I read a previous review which said this is a nice hotel which attracts nice people & I agree! If you want a party hotel with kids club & raucous entertainment this is not your hotel! It attracts people 40plus & has a lovely bar area & a couple of piano nights but do take the bus into Sorrento for evening fun. There is a lovely atmosphere in the hotel & it was fun watching the England football match with everyone. The hotel is spotlessly clean. Our room was big & functional, comfortable bed, good sized bathroom & the best shower I've had in a hotel room. There was a mini bar (standard prices), free safe, tv, hairdryer & complimentary shampoos etc. Balcony was small but had 2 chairs a table & dryer - just right. One of the best things about this hote is the staff. Nothing is too much trouble, everyone is friendly & helpful. A lot of the staff have been there years which speaks volumes. This hotel is a great base for exploring the area, we travelled with TUI & took 3 trips - Vesuvius & Pompeii, Amalfi coast tour & the Dotto train. There is so much more we want to do & see here hence the planned return. As far as we were concerned it was a no brainier to book the same hotel - counting down already!!

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Johanne J Thank you for your comment and for your kind words for our staff and for our service. We can not do anything else to say “ THANK YOU IN AWAITING FOR YOUR NEXT VISIT” Greetings from all of us. Ugo Di Maio General Manager

"Nice Place to Take a Vacation From Your Vacation"

5
04/07/2018

Very well run hotel. Large air conditioned room with terrace. Nice pool and beach chairs, where one could lay about, order lunch and drinks. Kind of reminded us of a cruise ship, though not as hectic Lunch is ok. room service dinner was good. Though about 3 miles out of town, there is a free hourly shuttle into Sorrento, so car isn't required. In addition, one could grab a public bus to various towns on the Amalfi coast. Limited parking

"Unbelievable service "

5
04/07/2018

Came here to visit some friends who are regular stayers at the hotel. Staff couldn't be more accommodating to us. Fantastic service from all at the hotel, food was lovely - carbonara at lunch was to die for! Attended the Gala dinner on Sunday evening which was a spectacle that everyone should experience once in their life! Keep up the good work!

"Fabulous"

5
04/07/2018

My wife and I spent 10 days at La Solara from 22 June to 2 July. It was our first trip to this part of Italy and La Solara was a perfect place to explore this wonderful area. The hotel is kept spotlessly clean and the staff are all helpful and friendly. The pool is large but was on the cool side although you got used to it once you took the plunge. Plenty of shade around the pool if needed ( we did ). Sun beds are ok but not the best. We had room 314 which had a huge terrace with views across the Bay of Naples with Ischia in the distance and stunning sunsets. The room was comfortable with a large bed, air con, mini bar, safe and TV. On our final day we had requested late check out as our hotel pick up was at 4.15pm and we were given room 304 for as long as we needed for 50 euros. This was perfect as we could use the pool, have lunch and then shower and nap before heading off. This room overlooked the pool with side sea view and also had a large terrace. The breakfast was ample with pastries, cereal, bread, jams and very tasty bacon and amazing scrambled egg. There were also sometimes continental type sausages, grilled tomatoes and hash browns. Hot drinks are from machines and breakfast is self service. You sit where you like for breakfast. In the evening you have the same table for the duration and there is a menu offering a range of starters, mains and desserts. If you like pasta you will be fine but we found the other options a little bland. There is also a self service salad bar. You won't go hungry that's for sure. Drinks are reasonably priced. The courtesy bus runs like clockwork and drops you 2 minutes walk from the Corsa Italia. From there 10-15 minutes walk gets you to the station and bus terminus. All in all a fantastic holiday and if coming back to the Sorrento area I think we would return to La Solara.

"Great hotel"

5
02/07/2018

We stayed here for a week last month . Wonderful staff, spotlessly clean , amazing views . Food was really good and lots of choices . Shuttle bus into Sorrento every hour ,wouldn't even attempt to walk into town , the road is very busy and no pavements for some of the way . The only downside was there is no where really to walk to after dinner because of the location . Having said that you can get the mini bus into Sorrento. It runs until 11pm . We had a room with sea view and was well worth paying the extra . Many guests return again and again and I can see why .

"Brilliant "

5
01/07/2018

First time in Sorrento and so lucky to have booked this hotel. Rooms were quite old fashioned but very clean as is every area of the hotel - spotless in fact. Food is of top restaurant quality and every meal was perfect. The only down side was on the ‘Gala night' menu was more limited than a standard night so gave it amiss. Free shuttle into Sorrento was very punctual and very welcome and the staff were so attentive without being pushy . Excellent hotel - definitely stay again.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear R60lam On behalf the entire BW La Solara Team, I want to extend a Huge Thank You! You are a treasured Guest and we are honoured you chose us. Thank you for taking the time to share your thoughts on our property and your time spent here. It was a true pleasure to read your comment! Your glowing remarks regarding the food, the cleanliness of the rooms, the hourly bus and the friendly Staff, are all extremely appreciated!

"Great Choice"

5
21/06/2018

We stayed at the BW La Solara for 3 days in early June (suggest booking far ahead), and found its reputation well-deserved. I've stayed in numerous Best Western's in the USA but only one - other than La Solara - outside the United States, and this hotel surpassed them all. The rooms/public spaces were very clean, the in-house restaurant superb (with a fabulous breakfast buffet and a great dinner menu), and the entire staff is friendly and very accommodating. The shuttle bus, which runs frequently, takes you nearly to the center of town, from which you can walk virtually anywhere.

"Holiday "

5
20/06/2018

This is a gem of a hotel, nicely located three kilometres out of the centre of Sorrento but offering a courtesy bus every hour from early morning to late in the evening. On arrival you are not, as with most hotels, thrust into a queue at the reception desk to check in, but guided into the lounge bar where you are given a glass of Prosecco and some nibbles and allowed to gently wind down before you go at your leisure to check in. The rooms are exceptionally clean, the staff are exceptionally friendly with no request being too much, and the food matches everything else about the hotel, top notch.

"Superb"

5
17/06/2018

Lasolara is a fabulous hotel ,well situated with an efficient shuttle bus service on the hour taking the 10 minute journey to centre. Stunning views of the sunset from the restaurant and bar. Great food,lovely swimming pool ,with all of this only outdone by the staff who were extremely attentive at all times.Barman ,bus driver,cleaners and reception staff never stopped smiling and took extreme pride in what is a wonderfully run hotel. Can't fault it.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Jerry S Thank you very much for your review, this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you again in the near future. Ugo Di Maio General Manager

"Excellent again"

5
17/06/2018

We stayed at La Solara for the half term week at the end of May; our fourth visit to the hotel. Everything was excellent - the weather, the pool, meals, staff, bus, bar, lounge and room. We hope to return again in future. Thank you everybody at La Solara

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear KemsingBill On behalf the entire BW La Solara Team, I want to extend a Huge Thank You! You are a treasured Guest and we are honoured you chose to stay with us once again! Thank you for taking the time to share your thoughts on our property and your time spent here. It was a true pleasure to read your comment! Your glowing remarks regarding the food, the cleanliness of the rooms, the pool, the hourly bus and the friendly Staff, are all extremely appreciated! Ugo Di Maio General Manager

"What a gem ????"

5
16/06/2018

Another visit to La Solara, & another first class experience. What a team, they can't do enough for you & if you combined that with the location & food why would you want to go elsewhere. Massimo, Marchello, Angelo, Nello & Franco to name just a few, looked after us royally & made our stay very memorable once again. Grazie mille guys See you soon.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear minandy Thank you very much for your review, this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you again in the near future. Ugo Di Maio General Manager

"Beyond our expectations"

5
14/06/2018

The reviews, even the best reviews, do not do it justice. We rarely even discuss revisiting anywhere, but we have talked about nothing else other than when we can return. Whenever we have gone to a hotel on a half board basis the food has been decidely average, but here the food was delicious at every meal. I am a non meat eater and also rarely eat bread, but there was so much choice I did not struggle nor did I eat the same things over and over again. The staff are the best, friendly, helpful but never intrusive. They are always very smart and polite, good mannered and good humoured. The pool area was such a surprise. For a small hotel the pool was huge, plenty of sunbed and shade and a super view. Every part of the hotel was immaculate. The courtesy bus is great, making Sorrento so easily accessible. The hotel location was perfect. Away from the hustle and bustle on a tranquil hillside, the perfect place to relax. We would not hesitate to return to Sorrento and would not even consider staying anywhere else. I think we fell in love with La Solara while we were there.

"Another fantastic visit"

5
14/06/2018

Another fantastic visit 586956278 2nd visit to this fantastic hotel and we cannot praise it enough, from reception staff to bar staff and the exceptional restaurant staff nothing is too much trouble. Our room was spotless and overlooked the pool, the food was superb and the gala night absolutely fabulous Marcelo and his team did an amazing job. The hotel is sat up the hill from the hustle and bustle of the town centre, but a courtesy bus runs promptly on the hour throughout the day. We would not look at another hotel in Sorrento and cannot wait to return.

"Superb base for exploring the area"

5
13/06/2018

We spent a week in Hotel La Solara at the beginning of June and had an excellent time. All the staff were very welcoming and keen to help us make the most of our stay. The Hotel is nicely situated a couple of miles from town with beautiful views across the bay. The excellent hourly shuttle bus made visiting town easy and the pool is a good size. Our room was spotless and the food was great too - thank you for a wonderful stay.

"Third time not so lucky."

3
10/06/2018

We recently returned to Hotel La Solara for the third time in four years.After each of the first two visits I was able to write reviews giving the hotel the highest grades possible .However, sadly,this time we were rather disappointed.The hotel felt rather tired.Although some courses were very good at dinner,there wasn't one meal where the whole meal was excellent.Some courses were not well presented and were certainly not what one would expect in a four or five star establishment.Some courses had too much oil.We had not experienced this before.Service was also often rather slow.Two ladies on a nearby table waited for half an hour for their first course. For the first time,also,we had to request for our room to be recleaned on one occasion. This is very disappointing to us as we love Sorrento and have loved the hotel until this visit.One suspects a lack of senior management direct overseeing.We would love to return but will not until improvements have been made.

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Michael M Thank you very much for taking the time to share your comments regarding your stay at our Hotel. I regret that your stay did not meet your expectations and that you did not appreciate the qualite of our services this time. Mr Michael, be assured that your feedback has been discussed with all relevant departments and remedial actions will be taken in order to improve our service and to avoid that such situation will happen again. I am a true supporter of a tireless attention to details and attitude that always places guests first and understand that it takes a team of committed staff to provide the service that meets and exceeds guests' expectations. I would value the opportunity to restore your confidence in the BW La Solara and would appreciate if you could contact me directly may you wish to come back to Sorrento, so that we can provide you with exemplary service that keeps so many Guests returning to our hotel. Ugo Di Maio General Manager

"Wife's birthday"

5
07/06/2018

Such a really nice cleanfreindly hotel.room was spotless bathroom spotless towels changed every day mini bar stocked up every day tv and tea and coffee in the room .breakfast really good and evening meals were amazing. You keep the same table through out your stay and the waiters spoil you rotten.gala night was sensational you will go home slightly heavier than when you arrived.what a really nice high standard hotel we will return.

"Treat for wife,s birthday"

5
05/06/2018

Warm friendly welcome on arrival cases delivered to the room.spotlessly clean food amazing staff can't do enough relaxing ,courtesy bus on the hour takes you in to the town,and brings you back.tea and coffee in the room plus tv and a much needed mini bar on a hot day.this is a lovely hotel will definitely be going back.

"Super quirky hotel (Old School)"

5
05/06/2018

This was our first visit to Sorrento and we were not sure what to expect. Our flight out to Italy was very late and we did not arrive at our hotel until midnight. We were met by friendly staff who took care of us and our luggage then led us into the dining room where a meal was waiting. The staff are all from a bygone era and all wear shirt tie and waistcoat. The dress does nothing to lessen their friendly caring attitude. The décor in the hotel is a bit sixties however this just lends something special to the place. Our room had a magnificent balcony with a stunning view across the Bay. We were staying on a half board basis and we were astonished at the superb quality of the food. The presentation of the food was fabulous. We mainly drank the local white wine and found it to be light and fruity and went well with most dishes. The food served was magnificent and I have to inform you that there is a comprehensive buffet available to all diners as well. The hotel boasts a beautiful swimming pool and a fitness suite and for the more athletic there is a lovely small beach and harbour about 2k from the hotel. The hotel also offer a wonderful free coach to Sorrento town. The coach leaves the hotel on every hour then returns at 15 minutes past. ( Please drop some change in the drivers collection basket. He does a great job.). We will certainly be returning in the near future. Loved it. Big thanks to management and all the staff.

"Fantastic Hotel"

5
04/06/2018

Stayed in this hotel at the beginning of May 2018 and would certainly go back. If you can go for a room with a sea view which is superb. My wife and I were celebrating our Pearl Wedding Anniversary and the complimentary extras such a bottle of Prosecco, and large bowl of fruit and a plate of tasty appetizers went a long way to making our day extra special. The staff go out of their to be friendly and the bus service into town works extremely well. Breakfast consisted of a mixture of hot and cold food which should suit most people's tastes. The evening meal consisted of a choice of several starters, several main courses and several sweets, all of which were cooked to a particularly high standard. The gala dinner on the Sunday night was a fixed menu but was nothing short of exceptional. If you are looking for a relaxed hotel with extremely friendly staff then look no further than the La Solara.

"High standards "

5
30/05/2018

I live in dubai and am used to very high standards of luxury even with a 4 star hotel. Traveling in Europe thought me to expect a lot less but Best Western hotel LaSolara in Sorrento showed me I can still have high quality and standards even with a low budget . The place is amazing with very very nice and friendly staff and American quality details. The view was amazing. Attention to details of what is being provided in the room and bathroom was very American style and high standards.The dining hall is spacious and food is very good quality. I am a very fussy traveler and not so easy to please but I give a thumbs up to this hotel.

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear nedanafeidubai Thank you very much for your review, this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you again in the near future. Ugo Di Maio General Manager

"Niki "

5
30/05/2018

Stayed here for one week up to the 25th and had the best time. Great hotel and wonderful staff nothing was too much for the team here everyone just wanted to make our stay fantastic. It was exceptionally clean and the food was outstanding. If you are looking for something special then stay here. Slightly out of town but for us that was a plus peaceful and wonderful views. Getting into town was no problem as there was a bus from the hotel free of charge and always on time!! Pool was wonderful as is the restaurant I could go on but my recommendation is just go and stay and see for yourself

"Exceptional hotel."

5
29/05/2018

The visit to the La Solara couldn't have been better. The welcome staff through to bar, restaurant and housekeeping staff were very good without exception. We were on half board and in a 3rd floor room with a large balcony facing the sea. The food at breakfast and dinner was in the top tier and we would recommend this hotel to all.

"Good Quality Hotel & Great Service"

4
27/05/2018

The service at this hotel is really great. Rooms are clean and we had a great view of the Bay of Naples. Request a sea view for a balcony on the front side of the hotel. The food is good, we had a half board package so we felt obliged to use the restaurant. The menu changes daily which was good. The pool area was a bit disappointing, more could be done with this. However we were still slightly out of season in April. The wines available were of good quality and our drinks bill at the end of our stay was very reasonable. The only negative here was that you had to pay for water at dinner and tea. Although th same bottled water was free at breakfast? By far the best part of the stay was the free shuttle to and from Sorrento centre. It runs all day and picks up from the same drop off point. Sorrento itself was nice although far more commercialised than I was expecting. You can get the bus from outside the train station. The information centre at the station is very useful and the staff there are helpful with booking trips etc. We visited Positano which was a lot more authentic. We struggled with the pram at times as Italy in general is not set up for getting around very easily with kids. There are mopeds everywhere, lots of traffic and not many pavements. Pompeii was very interesting and worth a visit. I would stay at here again but a central hotel might be a better option.

"Excellent "

5
26/05/2018

Loved the hotel. The bus service into town is a fantastic free extra given the prices of cabs in Sorrento. Really friendly staff, decent breakfast and great clean pool area with ample sun beds. Food at the pool for lunch was also really good. Not cheap but tasty and good sized portions. Would definitely stay again.

"Appears overrated--middling and slightly tired property"

3
25/05/2018

Was taken in by the wonderful reviews and a bit disappointed by the reality of our visit. The property seems a bit older/dated but without the charm of being really old! Common spaces and dining area have a vaguely institutional feel (think nursing home). Staff is friendly. Rooms are fine but not charming. Soundproofing among rooms is a bit lacking--walked down the hall last night to a woman's sounds of apparent great enjoyment. Ants in the bathroom, some problems with the shower drain add up to a meh experience relative to the cost and reviews.

"Highly Recommended"

5
23/05/2018

The fact that the hotel is a ten minute drive outside of Sorrento is a plus factor...less noise and hustle and bustle. The fact that an extremely reliable and punctual hourly free bus service is available from the hotel every hour from 8a.m. to the town to 11-15 pm return from town is a significant factor. The view over the bay from the restaurant, pool and some rooms is superb and makes for a particularly fine start to the day and the sunsets are often spectacular. We were fortunate insofar as having a sea facing room on the fourth floor with a very large patio with table and chairs and loungers that overlooked the bay to the front and hill to the side. If possible it is well worth trying to obtain a sea facing room!!! Originally we had booked bed and breakfast but decided to upgrade to half board......a VERY wise decision. Should you prefer a midday lunch rather than an evening meal you can swop provided notice is given the previous day.The food was superb, no two days were the same throughout our stay....Plenty of choice all to a high standard. Set tables for the duration of your stay except breakfast when it is left to personal choice. Buffet style breakfast offering a selection to suit all tastes. Costs of drinks were extremely reasonable. The pool is excellent and it is worthy of stating that shade can be provided to almost any small area surrounding the pool....Very important for many given the high temperatures and strong sun at times. In terms of cleanliness........I find it hard to believe that the hotel, rooms and grounds could be bettered! Equally, I find it hard to believe that the service from ALL of the people that work at the hotel could be topped. From the minute that we arrived to the ungodly hour of the morning that we departed we were treated to customer service of a very high calibre. Nothing was too much trouble, service was prompt and efficient, ALL of the team were friendly, helpful and seem to adopt the goal of ensuring that all guests had a thoroughly enjoyable holiday. I can think of a few hotels that should send trainee managers and staff to this hotel to see how a hotel should be run!!! Do not be deterred by the location slightly outside of Sorrento...all of the main tourists spots can easily be accommodated. Best advice.....Depart very early morning on your final day to avoid traffic....Only took 60 minutes to Naples airport at 6 a.m and avoid the Naples to Sorrento train at all costs!!!!....See my review on the latter....Above all.....Stay at the BWHLS for a wonderful holiday. THANK YOU to all that work at the hotel....We would not entertain staying anywhere else in the event of returning to Sorrento.

"Simply lovely"

5
23/05/2018

Stayed here for 5 nights with my cousin, away from the town , which was great to have some quiet when needed. The staff are amazing, very friendly and helpful, they made our stay truly lovely. We had room only so cant comment on the evening food, but enjoyed a couple of lunches. Nice pool area where you can get coffee /drinks and snacks, which overlooks the sea. Would definitely recommend if coming to sorrento.

"Great staff"

4
22/05/2018

Previous reviews from contributors nearly all commented on the friendly and cheerful staff at this hotel but experience is the best test. We were not disappointed. From Tina at the check in desk to Marcello the head waiter and Antonio who has a "special cow" behind his bar which gives fresh milk to take to your room to supplement coffee and tea.The staff appear to be long serving and all enjoy their jobs and making your holiday a memorable experience. The breakfasts become a bit boring after a few days and the facility too make a fresh omelette would be a welcome change. The who hotel is spotless although the decor is a bit garish in places but it's the overall experience that matters. Our room on the first floor had a sea view but there is traffic noise at night if you have an open window. The room was fairly large with a comfortable bed and choice of pillows. The shower over the bath directs water onto the shower screen and this leaks onto the floor to be careful when stepping out of the bath. The free mini bus to Sorrento is a bonus but there is a regular bus service jus outside the hotel into town at fairly regular basis(20mins). But BUY a ticket before you get on board as the drivers do NOT TAKE CASH. No ticket no bus is their policy. The coastline whilst beautiful is also being spoilt by the traffic volume. The coach returning to the airport took 3hrs on a Friday afternoon so be prepared for the unexpected. Thoroughly enjoyed the stay and would recommend.

"Awesome visit"

5
18/05/2018

Stayed at La Solara between April 17-20 with my husband and 2 kids. We were given a quad room (1 queen and two twins). Overall, the room was small but clean. We were very rarely in the room however. As many reviews have noted, La Solara is not in the town center (about 7-10 minutes by drive). The shuttle is once an hour- but excrutiatingly on time! Also enjoyed seeing the skill of the shuttle drivers backing into the driveway from a fairly busy street. The property itself is quite beautiful and kept up. The pool area was very nice- and the kids enjoyed it! Had the breakfast buffet a few times- and had some limited choices as far as hot foods but overall was good. We had dinner there one time- which overall was pretty good. However, I would definitely recommend going into town to eat dinner. Sorrento is very nice, and the perfect jumping off point to capri and amalfi coast.

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Travelling_Critic_00 Thank you very much for your review, this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you again in the near future. Ugo Di Maio General Manager

"Another Wonderful Visit to La Solara"

5
17/05/2018

Thank you so much to everyone at La Solara for making our recent holiday so wonderful. Everything about this hotel is perfect from the wonderful friendly staff to the comfort and cleanliness everywhere. The food is perfect and the waiters so friendly and helpful. The views from the front of the hotel are amazing, sea view rooms best. The complimentary bus service runs hourly all day every day. The pool is enormous and welcoming. Cannot wait to return next year, grazie to everyone, see you soon.

"CONSISTENTLY OUTSTANDING - AN ABSOLUTE GEM !!"

5
16/05/2018

Just returned having spent two weeks again at this first class Hotel. Truly faultless. The staff throughout are so friendly, dedicated, helpfull and competent and a credit to the Hotel. Reception will advise on any queries regarding general information on the area, arrange trips etc. All areas of the Hotel are ultra clean and it is without doubt the cleanest hotel we have ever been to. The food is superb with breakfast commencing at 7am.Full range of hot and cold buffet with excellent choice. Evening dinner starts from 6.45pm and has a self service salad bar to commence followed by waiter ordered choice of various dishes from the menu and WOW the food is excellent. Drinks are very reasonably priced with good wine priced from 13 euros a bottle. The Gala Dinner on Sundays is wonderful. Wi-fi is available throughtout the hotel. The complimentary bus service runs every hour throughout the day and evening from ant to the hotel and always on time. Great views down to the sea and beyond. There is a lovely walk down a steep hill to the small fishing village of Puolo just accross the road from the pathway near where the bus parks which takes 20-30 minutes. Great when you get there but very steep. Well worth the visit. Fantastic Hotel - Highly Recommended - It is the Jewel in the Crown !!

"If you want excellence you will find it here :)"

5
15/05/2018

It gives me great pleasure to write this review. Firstly, with an Italian mother born in Naples across the famous bay ....I am a lover of all things Italian. Going to La Solara was like 'coming home' ! When we arrived at La Solara on the 7th May 2018 for a week's stay I instinctively knew within the first 24 hrs of speaking with La Solara employees we would enjoy all the superlatives you would associate with a hotel of this class! From reception to the restaurant to the bar staff to the chambermaids to the pool and bar/dining staff every single employee here knew exactly what constitutes a good customer relationship. For our part all I can say after many years on this planet is that in life if you treat people with respect then you often receive it back in bundles. The food was par excellence, the daily banters with staff were full of laughter and the location excellent. There were music nights which meant we could dance ( sort of !) and we also went for very interesting walks around the hotel. We went for a boat trip to Positano and Amalfi and we saw three budding young tenors at a concert in Sorrento town. These outings were all arranged by the one and only Massimo at reception ! Nothing ...absolutely nothing was too much trouble for these happy employees and although one persons meat is another persons poison this place for us simply ticked all the boxes in the 'excellence' category. Well done all you guys and gals and a big thank you for a wonderful stay !! Grazie Grazie

"Another fabulous visit"

5
14/05/2018

What can we say, clean happy hotel, staff are wonderful full of personality . Food was superb, this is our second visit here . Thank you to all staff, you make this hotel fabulous. Shuttle bus is perfect running every hour , views superb and quiet.

"Lovely hotel just off to an awkward start!"

4
11/05/2018

We booked our holiday with high hopes due to seeing the amazing reviews on here. The drive up to the hotel was great - the lovely air conditioned bus and stunning views. Upon getting to the hotel we were directed up to the reception desk then ushered through to the bar where we were served a glass of champagne each (No good to us as we do not drink - No choice was given on this) a bowl of nuts (which my partner is allergic to) and some crisps (which were very tasty!). We just wanted to get in the room and have a little sleep after being up since about 3am, but we were just left in the bar. Everyone was slightly confused as what to do. No communication was given about what was happening or where we could go or do. Another gentlemen went to check in and was sent back to the seating area. When we were finally allowed to check in we were told the room would not be ready for at least another couple of hours. Luckily the suitcases were left in the lobby so we could change in the toilet into something less British (i.e. out of the jeans and into the shorts!) as the weather was beautiful. A few hours passed and we were allowed into the room. We carried our cases up (But there is a lift if needed) and the room was lovely. Big giant bed, nice sized bathroom. Our balcony was HUGE down the side of the hotel and had little chair and table as well as 2 deck chairs. The balcony was brilliant in the evening before or after dinner as it caught the last of the sun and the views were stunning of the ocean. Dinner was tasty and portions a surprise (for example I ordered a pizza starter thinking it would be a couple of slices and it was a whole one!! Brilliant! Very tasty too). The local speciality dishes were delicious and very well made. We were allocated a table for dinner which was nice as you always knew you would have a table. However I thought a drink would be included in the main meal and the first night we ordered a juice as it is on the dinner food menu thinking it was included but it is not. We stuck with a bottle of water after that as we don't drink. I had a little peek at the wine menu and it was quite extensive so if you do like a bottle of wine with dinner there was plenty of choice. At breakfast you can sit where you want (we made a mistake and sat at our table and were moved to a different one - oops) and there is plenty of choice from cereal to fruit to pastries. The waffles were delicious and the fruit was always fresh. Tea/coffee making facilities at breakfast unlimited and also orange or grapefruit juice or water available. We had one lunch which we swapped from dinner on the gala night as the menu wasn't to our tastes (and allergies??) but we had our last meal at the hotel for lunch and it was great. Staff pleasant, some more than others. Always tidying or doing something, don't think I saw any member of staff stood doing nothing. The pool man who hands the towels out very helpful - bringing us towels to the sunbed just as we get there and putting the umbrella or the sun shade out for us. It was starting to get a little busier towards the end of our holiday but the staff never cut corners. We saw about 3 different maids who definitely worked hard. We always saw the same staff around the hotel which was nice. The hotel itself was spotless. The rooms kept beautifully clean and a nice truffle chocolate left at night??. Not many tv channels in English but you don't come to watch tv do You! Overall the hotel was great. Views were stunning and the complimentary shuttle bus into Sorrento was brilliant. Easy to pop into town for lunch or to grab some water and snacks from the supermarket. And a great way to catch the train into pompeii! Always on time and the driver always cheerful and always greets you. Pictures are views from balcony with the amazing sunsets. Flags in front of the hotel. Next 2 veiws from our walks around the hotel. Second to last was the view on the bus to the hotel. Last one was an orchard in Sorrento you can walk around for free and there is also option to taste the limoncello!

"Paradise Re-visited!"

5
06/05/2018

We stayed for a week in early April to celebrate our 30th wedding anniversary. This was our 4th visit to La Solara and i am sure we will return time and again. We were delighted to be allocated the junior suite on the 4th floor with it's fabulous terrace where we could relax and take in the stunning views and beautiful sunsets. Everything about the hotel is first class. The rooms, public areas and dining room are kept immaculately clean by the dedicated housekeeping team. The evening turn down service complete with delicious truffle sweet is an added bonus! The wonderful heated swimming pool and sun terraces are also kept spotless and it is a pleasure to use the facilities. Breakfast is buffet style with a good range of fresh and well presented options but Dinner is where they really excel! Every evening there is a mouthwatering selection of dishes - some regional specialties, a wide variety of roasted vegetables, salads and sweet treats - something to cater for everyone's taste. An extensive wine list which includes some delicious local wines helps to enhance the dining experience. The courtesy bus which runs between the hotel and the centre of town is brilliant - always on time - and it allows you to explore Sorrento safely. There are however some beautiful and safe walks starting from the hotel - they are well hidden but when you find them they are like hidden gems! Finally, a mention for the staff - they are the key to it all...........each and every one of them is pleasant, professional and will go the extra mile to make your holiday special. The La Solara has it all - a winning combination!

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Alibali226 On behalf the entire BW La Solara Team, I want to extend a Huge Thank You! You are a treasured Guest and we are honoured you chose to stay with us once again! Thank you for taking the time to share your thoughts on our property and your time spent here. It was a true pleasure to read your comment! Your glowing remarks regarding the food, the cleanliness of the rooms, the stunning views from the balcony, the hourly bus and the friendly Staff, are all extremely appreciated! Ugo Di Maio General Manager

"Fabulous"

5
06/05/2018

What fabulous location.Very clean and fantastic food. All staff were helpful and friendly I broke my wrist whilst out on a trip and the waiters even helped me with the buffet..Courtesy bus always on time and very useful as we were quite a way up the hill. Would definitely recommend anyone to stay there.

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Natty_Mart Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you again in the near future. Ugo Di Maio General Manager

"Sorrento holiday"

5
04/05/2018

Fantastic hotel and staff, spotless, and excellent facilities, great food, superb location nothing too much trouble for staff,free hourly shuttle bus very handy superb swimming pool, our girst time in sorrento hope to return some day

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear jocklaing Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you again in the near future. Ugo Di Maio General Manager

"Another Excellent Stay At La Solara"

5
02/05/2018

Our third visit now to this superb hotel. I would urge anyone before deciding on which hotel to stay at to first read the reviews. We were extremely disappointed with the hotel we stayed at on our first visit to Sorrento a few years ago, and looking at that hotels reviews now I see things have not changed at all. I really feel sorry for some of their guests. It was such a refreshing change to come to the La Solara where everywhere is spotless with happy friendly staff, a very punctual free bus service and scrumptious food on offer. The standard is just as high today as on our first visit. Any faults we could find would be so minor nit picking that they would be unworthy of mention and our rating is still a positive 5 star.

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear stephengiles Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you again in the near future. Ugo Di Maio General Manager

"Good hotel, nice location"

4
29/04/2018

The hotel is clean and the beds esceptionally comfortable. The four course evening meal was very good.The hotel is positioned outside Sorrento and there is a courtesy bus every hour to take visitors for the short run into Sorrento. The staff were helpful and were willing to adapt or change things for individual taates. Our room was on the first floor, a nice room which overlooked the pool. The 'balcony' however was the roof of the pool toilets with a vent in the corner. A table and chairs were provided but as it was in full sun and no parosol provided, it was not a pleasant place to sit outside.

"Almost Perfect"

5
29/04/2018

This hotel strives for perfection and almost achieves it. This is why we keep returning. Every time, standards are higher and higher. Location, views, rooms, service, the hourly courtesy bus - all contribute to the holiday experience and all are superb. The meals are exceptionally good (except for the chicken soup!). One can never tire of the variety of activities and excursions on offer in the town and the locality; we look forward to our next visit.

"Excellent hotel and staff"

5
29/04/2018

Stayed here with my husband for a week, half-board, through Tui. The hotel staff were all friendly, helpful and efficient. The room was very good - well-furnished and excellent chamber maid. We had a balcony which was lovely to sit out on in the evening with a glass of wine or a coffee. The food and service in the restaurant were both fantastic - excellent range of choices and also an interesting and delicious salad buffet if you wanted to substitute for, or add to, the choices on the menu. Wine was reasonably priced, and a wide selection. The complementary bus service to and from Sorrento was very well run - we never felt disadvantaged by being out of town. Lovely pool, too.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear AudT Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you again in the near future Ugo Di Maio General Manager

"Perfect hotel in a beautiful area"

5
21/04/2018

We have just returned from our 4th visit to this wonderful hotel. From the moment of arrival to departure, every single member of staff goes out of their way to ensure that every guest has the best stay possible. The staff on reception are polite, friendly and very informative. The free hourly shuttle bus is always on time and gets guests quickly in to Sorrento. Marcello and Nello make sure that everything runs smoothly in the dining room. It is great to see all the friendly faces. The food is absolutely delicious with a great choice for all dietary requirements. The superb chefs will make alternatives on request. Every area of the hotel is kept spotlessly clean and well maintained. Antonio takes great pride in the pool area. Swimming in the heated pool was a delight. Our room was spacious and comfortable with a terrace overlooking the pool. The room is cleaned thoroughly every day and a turn down service at night and chocolate is a lovely touch. Angelo is in charge of the bar areas and is hugely entertaining and friendly. Special mention to Pepe, hope he is soon well enough to return. The choice and prices of beverages and wines is very good. This hotel is a truly special place, which is why so many guests return again and again.

"Great family friendly hotel"

5
17/04/2018

We stayed over the Easter break booking through TUI. We were booked into a family room with had a bunk bed for the children. It appears we were upgraded and had a lovely Sea View. The hotel is a little outside from main Sorrento. However they have hourly Shuttle Buses. The room was compact and decorated as per normal Italian hotels. The main thing that sets this hotel out is the staff. The reception staff were very pleasant and helpful and check in was fairly smooth especially when a coach load of tourists arrive at one time. We were booked half board and got a good deal with TUI. The food was of a very high standard and varied. The waiting staff were excellent. On the first night we mentioned our dietary restrictions - mainly no alcohol or meat which usually in Italy is difficult for people to understand. However the head waiter Marcello was excellent and wrote this down on our table card. Every night he would go though what was suitable and arrange for some dishes to be cooked without alcohol (something that they didnt understand on our last holiday to Turkey). We were disappointed most desserts did have alcohol in them, but they arranged something on our last few days. They even made Tiramisu especially for us. Excellent service! Also to mention the waiting staff were all very engaging with the children. To mention a few names Marcello again and Guissepe. For a family friendly hotel i would recommend La Solara

"Great holiday!"

5
16/04/2018

This hotel is perfectly placed, high up - overlooking the Bay of Naples. Everything about the hotel is first class, and the Manager and his staff are amazing! The hotel benefits from offering guests an hourly private bus service to and from Sorrento, which is perfect.

"Faultless"

5
14/04/2018

We stayed at this hotel over Easter and really enjoyed it. Our sea view room had a lovely balcony to sit out in the evening. The rooms were spacious, spotless and the bed comfortable. The bathroom is ok with a shower over the bath. The wardrobes had lots of storage and hangers. Staff are sweet especially in the dining room where the average age of the servers was at least 70. Food was excellent and plenty of choice. The hotel is 60-90 mins drive from Naples airport depending on the time of day you arrive. It is a10 min drive out of Sorrento but the Hotel has an extremely efficient shuttle bus which leaves on the hour from the hotel into the centre of town. It is not suitable to walk the same way as the roads are narrow and without footpaths.

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear YoshisMum Thank you for your comment and for your kind words for our staff and for our service.We can not do anything else to say “ GRAZIE and we are awaiting for you again in the next future” Greetings from all of us Ugo Di Maio General Manager

"Our home in Sorrento."

5
13/04/2018

A late review from out 7th visit to La Solara in April 2017. I'm writing this whilst on the airplane to Naples for what will be our 8th visit in April 2018 since our first visit in April 2013. I can't add anything new to the good things that both I and others have previously written. We're very fortunate to be able to take several holidays a year at home in the U.K. Europe and further afield. But we still happily return to what has become our home here in Sorrento each year in late March or early April and October if possible because it's consistently good. Each year some part of the hotel is improved upon. Senoir Di Maio does not rest on his laurels and he and all the staff at the Solara continue to strive for excellence in this family run hotel. More than happy to recommend to all.

"Best Hotel Ever"

5
09/04/2018

My wife and I stayed at the La Solara about 25 years ago and always remembered it as an excellent hotel. We recently decided to take our daughter to Pompeii and thought it a good idea to stay here again. La Solara is situated a little way out of Sorrento, but this isn't a problem as there's a courtesy bus in to town every hour. The pool is great and the food is first class with the staff really looking after you. If you're heading to Sorrento the La Solara is the ace to stay.

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Guest Thank you for your comment and for your kind words for our staff and for our service.We can not do anything else to say “ GRAZIE and we are awaiting for you again in the next future” Greetings from all of us Ugo Di Maio General Manager

"Superb Holiday"

5
08/04/2018

This is an excellent hotel. All staff are so helpful and pleasant. The breakfasts are superb but the diners are amazing. The food is top quality and the staff in the restaurant are very professional. They make the restaurant a memorable experience. The hotel is a little way out of Sorrento and is not safely walkable but the courtesy bus works flawlessly and operates every hour. My first impression was that there wasn't much exploring to be done around the hotel. But this wasn't right, it is possible to walk down to the beach which is well worth doing and there is a beautiful walk behind the hotel. It takes a little finding but is a wonderful walk.

"A very enjoyable stay"

5
08/04/2018

This hotel is fantastic: The room itself, the bathroom and the balcony are big, clean and comfortable. We emailed ahead to request firm mattresses and pillows and we were very impressed with their quality. The food is very good, especially the grilled vegetables on the salad buffet All the staff are friendly, helpful and knowledgeable. The shuttle bus is reliable and it's only a few minutes to the centre. I like the fact that the hotel is on a hillside thus afford great sunset views. The surrounding olive groves and lemon orchards provide a peaceful and relaxed atmosphere and good local walks. We really enjoyed our stay and a hard earned well done to the staff.

"The excellent customer service and little things made the difference"

5
07/04/2018

We have just returned from staying at La Solara for a week. This is the first review we have ever written but we wanted to let others looking for a Sorrento hotel to know that it is the best hotel in terms of customer service that we have ever stayed in. Reviewers have already discussed the fabulous food and wonderful staff. For us the little extra touches also made the difference for example the chocolate easter eggs left for the children (and adults) on easter Sunday; it was my birthday and a cake (not requested) was presented at the table. We had a lovely and unforgetable holiday in Sorrento thanks in the main to the laid back and friendly approach of staff at La Solara.

"Perfect "

5
04/04/2018

We had a lovely week staying at La Solara, from the friendly welcome on arrival to the early breakfast specially laid on for our early departure. The rooms are immaculate, comfortable and kept that way each day. The food was delicious and service excellent, especially enjoyed the gala dinner! However despite all of these lovely reasons to visit this hotel the best asset is the delightful staff who were the most friendly, helpful and courteous. Each and everyone of them deserves to be mentioned and thanked. If we return to Sorrento we will definitely return to La Solara.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear raej479 Thank you for your consideration and surely these beautiful words will please our staff and our management. They will be pleased that their hard work is much appreciated by our guests. We hope to have you with us again in the near future to give you our best service. GRAZIE Our best regards Ugo Di Maio

"Another Fantastic Experience at La Solara"

5
03/04/2018

My wife an I have just returned from our second stay at La Solara having first visited at Easter 2016 and yet again this place gave us an experience we will never forget. The best hotel staff we have ever known who day after day provide a level of customer service we have not experienced in over 30 years of travel. They are all friendly and helpful but in a totally professional manner from the shuttle bus driver to the pool attendant and everyone else in between. The cleaners work tirelessly to keep this place spotless and the reception desk is manned by a knowledgeable team always ready to offer helpful advice. The shuttle bus runs to time all the time and the pool is kept in pristine condition. As two people who love our food we could not have asked for more such was the quality and variety of dishes on offer each evening and the breakfast selection catered for every taste. If you see Ravioli on the menu do not pass it by as the chefs do wonderful things with both sauces and fillings. The sign of a true professional is how they can make hard work look easy and that is what the bar and waiting staff do no matter how early in the morning or late in the evening. Food and drinks are served with a smile by Saverio, Franco, Giuseppi, Angelo and Nino and guided by Nello and Marcello the two best head waiters we know. I guess you can see we love this place and its people and so will you.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Patrick C Thank you for your comment and for your kind words for our staff and for our service. We can not do anything else to say “ THANK YOU. WE ARE WAITING FOR YOUR NEXT VISIT” Greetings from all of us. Ugo Di Maio

"Wow"

5
01/04/2018

This hotel is everything previous reviewers have said, and more. The staff go above and beyond in every way. Friendly, approachable, helpful, funny, charming. You feel like part if a huge family. My husband is vegan, and the waiters were happy to advise and instruct the chef where necessary, were careful to supply the appropriate plant milk, pastas and delicious lemon sorbet. We like to walk and after picking up a good walking map from The Foreigners Club (!) in Sorrento and talking to Antonio at the hotel we were able to plan out some fantastic quiet walks above the hotel into Massa Lubrense and St Agata and hardly ever have to walk on the busy roads. To while away hours walking through orange groves in the peace and beauty, knowing we would return to a welcome and good food was bliss. I doubt any other hotel in the area treats its guests so well.... I may be wrong of course, but I will never know because this is the ONLY place to stay!

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Tridajara Thank you very much for your notes. Our employees are very proud for your words and they're also very pleased that their hard work is so well rated. We look forward to seeing you again in the near future. Greetings from Sorrento from all of us Ugo Di Maio

"brilliant week"

5
01/04/2018

we could not find anything to fault anything inn this hotel room and bathroom cleaned each day staff friendly and obliging food brilliant all in all had great holiday this is our second stay and would defiantly stay again.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Janetlit Thank you very much for your notes. Our employees are very proud for your words and they're also very pleased that their hard work is so well rated. We look forward to seeing you again in the near future. Greetings from Sorrento from all of us Ugo Di Maio

"Top Notch in Sorrento"

5
29/03/2018

Best Western overseas are awesome! La Solara is a prime example: tops in location and service. On our 3rd day of a 6 day swing to Italy, did not know what to expect on our 1st time in Southern Italy. We briefly considered basing in Naples and do day trips to Pompeii and Amalfi. But Naples had a somewhat crude reputation. So we lucked out and decided on Sorrento and nicely stumbled on La Solara. Location. It is about 3 km from the town proper. It is in a nice hilly area with sweeping views of the hillside and the ocean. The shuttle bus makes going to town very convenient. Service - It was the hotel's 1st day of the season. There were some minor maintenance items but they were fixing it. - Front desk were very cheerful and knowledgeable. - House staff makes the room twice per day. - Shuttle service was right on time, stops on perfect spot: walk 3 minutes to the train, 5 min to Piazza Tasso, 6 min to a Carrefour. Buses were clean and the drivers were awesome. We tipped regularly and on our last day he dropped us off as close to the train station as possible outside the normal stop. Room. Decent size and well equipped. Opened up to a Balcony with an amazing ocean view and Capri islands. We had a double and a single bed; strong internet, frig, safe, dresser, large screen tv that we never use; work table/chair. Room card key has a microchip for access and power control. Bathroom. Shower tub combo. Elegantly finished. Had the usual European bidet and commode. Came with complete set of bath amenities. Breakfast. Wife and daughter approved. Plenty of choices. Lobby. Opened up to a large sitting area. At night families gathered for drinks and what looks like 'karaoke'. One gripe: As they just opened for the season, the USB charging point was inoperable. They gladly provided power a power adapter in lieu. We had the most pleasant stay and La Solara delivered superbly. Will highly recommend and definitely will return next time.

H8621SIinfo, Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear medlog I thank you for such beautiful words for our hotel and our staff. These words invites us all to continue on this way and give the best of us to please our guests. Thank you for the suggestion we have reported your issue to our maintainer. Awaiting for your next visit Greetings from Sorrento and from all of us Ugo Di Maio

"Great Hotel"

5
14/03/2018

I know it's difficult to find a decent hotel at a reasonable price in or near Sorrento. La Solara is excellent. It has a lovely swimming pool, and all the staff are extremely helpful and friendly. As the hotel is about 3km outside Sorrento they have a regular free shuttle service into town and back. We are not great fans of hotel food but the food at La Solara was excellent. The fish was fresh and they had a great antipasti bar to help yourself. Overall I think this is a real find. Massimo the owner is a great guy. You won't be disappointed.

"Wonderful hotel"

5
28/01/2018

Spent a week in this hotel Sept /Oct 2017, could not find anything that was not first class. In a fabulous position overlooking the Bay of Naples it really is breathtaking. Staff were all outstanding and nothing was too much trouble for anyone. Rooms were immaculate in the traditional Italian style and very comfortable indeed. Food was silver service with lots of local dishes, all delicious. Pool area was very comfortable with lots of sunbeds. All in all a very nice place to be

H8621SIinfo, Direttore generale at Best Western Hotel La Solara Sorrento, responded to this review
Many Thanks for your kindest attention and we look forward to seeing you again in the not too distant future. The very best regards and wishes from each & everyone of us. General Manager Ugo Di Maio

"Perfect Peaceful location"

5
21/01/2018

Location not far from Sorrento but ideal if you want a quite location. Courtesy bus is superb and reliable. Hotel spotlessly clean and very well looked after. Food well presented and staff happy to change a meal if you are not happy with your choice. Very relaxing stay. Even though we arrived quite late the porter collected our cases from the bottom of the drive and a cold selection of food was provided.

H8621SIinfo, Direttore generale at Best Western Hotel La Solara Sorrento, responded to this review
Thank you for your comments. We are very proud of it. We hope to have you soon again with us. Greetings from the sunny Sorrento Regards General Manager Ugo Di Maio

"Superb "

5
18/01/2018

Fabulous hotel. Good food, great staff, amazing balcony and beautiful views!!! My first visit to Italy and this was a lovely introduction. Please update the bedroom doors though because they are very noisy.

H8621SIinfo, Direttore generale at Best Western Hotel La Solara Sorrento, responded to this review
Thank you for your comments and your suggestion. We are very proud of it. We hope to have you soon again with us. Greetings from the sunny Sorrento. Regards Ugo Di Maio General Manager

"Perfect place to stay in Sorrento"

5
01/01/2018

My husband and I stayed here for 3 nights in September and really enjoyed it. We had a nice room with a small balcony overlooking the pool area. Pool area was large and really nice. We ate lunch at the pool side restaurant our first day there and the food was really good. Breakfast was included with our stay and the food and selection was very good each morning - plenty to choose from with hot and cold choices. The front desk staff was really helpful more than once - helping us figure out transportation for our tour and expediting some laundry we needed clean (on a weekend after they had already picked up for the day). Couldn't ask for better service! The hotel is a bit outside of the main town of Sorrento, but there is a shuttle that runs regularly all day to / from, which worked out perfectly. Just took a little planning, which worked out for us just fine. We enjoyed our stay and would definitely go back

H8621SIinfo, Direttore generale at Best Western Hotel La Solara Sorrento, responded to this review
Thank you for your comments. We are very proud of it. We hope to have you soon again with us. Greetings from the sunny Sorrento Regards Ugo Di Maio General Manager

"A wonderful stay"

5
09/12/2017

My wife and I had the pleasure of staying at La Solara for 9 days in October 2017. It was an experience that we will remember for years to come. The front desk staff (Fabio and all the others) was helpful and welcoming at all times with useful advice on travel details. The bus to and from town (an easy 10 minute trip) was convenient and punctual with courteous drivers. The breakfast room overlooking the Gulf of Naples each morning is an enduring image. Our room was clean and nicely appointed. Sorrento itself is a great travel destination with access to Capri, Naples, the Amalfi Coast, Vesuvius and Pompeii. Thanks for the many memories.

H8621SIinfo, Direttore generale at Best Western Hotel La Solara Sorrento, responded to this review
Thank you for your comments. We are very proud of it. We hope to have you soon again with us. Greetings from the sunny Sorrento Regards Ugo Di Maio General Manager

"Wonderful family holiday"

4
24/11/2017

We all stayed at this wonderful hotel in August 2017. It was spotlessly clean and the staff genuinely couldn't do enough for you. The chamber maid in particular was completely outstanding. The pool is incredible as are the views. The complimentary bus going to and from Sorrento town is the most reliable to such an extent that you can plan your days/evenings around it. The only criticism was the hidden charge associated with us receiving a balcony. We were told on arrival that we had a balcony but WERENT advised that there was a cost of €30 per night attached to this.

"Lovely holiday - mid October"

4
14/11/2017

Sadly, first impressions were not very good as we were dropped off by the coach driver at the bottom of the stairs with 2 suitcases, we buzzed the bell with no response then the gate opened and after a long journey were left to struggle with our suitcases up the stairs when we could have walked up the slope much easier. Fortunately, this was the only down side as after that it was truly a lovely holiday the restaurant staff were excellent very funny and friendly. The food was also excellent lots of variety very relaxed atmosphere and a joy to go to breakfast which we usually do not do. We paid extra for sea view which was well worth it. Overall would go back to this hotel again as it was in a good location 5/10 courtesy bus ride to Sorrento.

"Excellent Service"

5
12/11/2017

We first visited Sorrento in 1987 and was one of the places that we holidayed in the 1980's that we wanted to go back to .We stayed then in St Agnello and my lasting memory was the traffic noise and a church bell ringing every 15 minutes.This time we wanted to stay somewhere where it was more quiet. After doing a lot of researching we finally decided on La Solara. We stayed the last 2 weeks in October and the weather was warm in the sun but it was a bit chilly in the evenings. There was a mixture of different ages staying at the hotel from babies to pensioners. I booked through Thompsons ( now TUI) a room with a sea view and terrace. Our room was on the 3rd floor and it was the middle room of the 5 rooms with the large sun terrace .We had a lovely view. The room was facing the front by the road and we found the room very quiet. There was some traffic noise but we didn't find it at all disturbing. The terrace had a table and two chairs and two sun beds . The terrace must be lovely to sit in the summer when the days are longer. It was an hours journey by taxi from the airport and our room was ready when we arrived. Our cases were brought to our room. The room was adequate. There was no comfy chair to sit on to watch TV in the evenings. We brought in the chairs from the terrace in the evenings but as there were no cushions on these chairs we used the pillows from the beds as soft back rests. The hotel is spotless and the staff are a credit to hotel. It is the first time from all our travels in all the different hotels we have stayed in that our room had always been cleaned by the time we returned in the afternoon, even when we got back early. We were never disturbed at all while we were in our room by the cleaners. They always waited until we went out before they cleaned the room. We were very impressed with this. There is a kettle and the tea, coffee and milk is replenished every day. Breakfast consisted of a self service buffet breakfast and there was always a table available. There is a toast making machine, bacon, scrambled eggs , boiled eggs ,sausage, cold meats and cheese, cake, fresh juice, yogurt. There is a machine were you can get different types of coffee plus hot chocolate and hot water to make tea. The tea was always hot .If you are like me and usually have a more than on one cup of tea at breakfast you can only make tea in a cup so have to keep getting up and down to have a fresh cup. There were no tea pots so that you could have a pot of tea at breakfast. I did ask for a tea pot and one was brought but it was a large tea pot so it would not go in the space and I had to fill it up with cups of hot water. After a couple of days I gave this idea up . There is only space for a cup. Also the plates for breakfast are just tea plates so you need a couple of plates to put the different items on. Dinner is waiter service apart from the salad bar where you can help yourself. The meals were excellent and always hot . You can order wine and they keep any unused wine for your use the next evening. The water was 2.50 euros for a litre bottle which I thought was excellent value for money and you can take away any unused water for use for the next evening if you wish. We were very impressed with the restaurant staff and with how the restaurant was managed. The shuttle bus service is excellent and was always on time and stops in a very convenient place . it runs every hour .If you go down the steps where the bus stops in Sorrento, turn right at the bottom and walk along the road you soon come to Tasso Square. If you do not want to walk down the steps, cross the road ,turn right take the first road and at the end turn right and you end up at Tasso Square.it is a very short walk to reach Tasso Square from where the shuttle bus stops. If you want to go into Sorrento earlier or return earlier than when the shuttle bus leaves there is a regular bus service that stops by the hotel. The public transport is excellent and it is so easy to go to Pompeii and Herculaneum by train. The station is only a 5 minute walk from where the shuttle bus drops you off. Cross the road and turn right and after a very short walk you will see the station. The train is every 30 minutes and at October 2017 prices the journey to Pomeii was 2 Euro 40 cents one way and to Herculaneum was 2 Euros 90 cents .You will need to have small change when paying for the train tickets. We did not have to wait in a long queue to buy the entrance tickets once we arrived at the two sites. We went on the Thompsons trip to Salerno /Paestum .We would liked to have gone to Paestum on our own but as it was not an easy trip to get to Paestum using public transport. We did however managed to visit Villa San Marco and Villa Arianna. These two sites are free entry and are brilliant sites to look around. If we went back to Sorrento we would stay again at this hotel.

"A Wonderful Place with Amazing Staff!"

5
08/11/2017

My husband and I visited La Solara for our Honeymoon and we had such a fantastic time. The staff were friendly, helpful and funny. They always made sure you were happy and fed! The food was brilliant and had lots of options for myself who is a vegan. I have never eaten so well :-) The room was always clean and never a spot anywhere! My husband also loved the little chocolates the ladies left when they had cleaned your room. Thank you for such a memorable honeymoon, we loved the hotel and the people. Thank you!

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear walk_with_wild Thank you for everything you have reviewed in your comments. This makes us much honor and pleasure from our guests who reward us with such favorable ratings. Looking forward to having you again in the near future we send you our warmest greetings. The entire staff and management Ugo Di Maio

"Family holiday"

5
06/11/2017

Travelled with Thomson to Hotel LaSolara in Sorrentto. We spent a week there and enjoyed every minute The hotel was lovely very clean friendly staff wonderful food We had sea view and it was spectacular Nothing was to much trouble staff spoke good English. There was an hourly complementary bus into Sorrentto which was special and very safe to walk around. There was very interesting trips we did Pompeii and Versusius and really enjoyed them. Lots of other interesting places to go e.g. Capri. We will definitely go to la Solara again It was the last week in October but we had warm days even able to sun bathe and use the pool as it's heated

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear rose632 thank you for your review describing the goodness of our services and our staff and have found a very high professionalism of our staff. Awaiting for your new visit in the near future we will do everything to make you spend, again, wonderful stays with us. Greetings from all of us from Sorrento Ugo Di Maio

"Wonderful stay"

5
06/11/2017

We stayed at La Solara the week prior to its winter closure. It was our first visit and from the warm greeting we received on our arrival to the morning of our departure it was a total pleasure. I will only mention a few of the positives as many other visitors have described their experience so well. The staff make the hotel; their friendly manner coupled with great professionalism are an excellent example of good service. We particularly liked the fact that more senior staff also pitched in and worked on the “shop floor”. It made the atmosphere appear respectful between working colleagues and as a guest we felt we would receive similar respect. The food was of the highest quality and presented beautifully. We really appreciated our packed lunch for our journey home. Hygiene was of the highest order and the level of cleanliness is a real tribute to all the domestic staff. One fellow guest commented how it seemed the staff had “all the time in the world” but everything was done promptly and efficiently. Thank you for a wonderful stay.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Catherine503839 Thank you very much for your reviews and comments towards our hotel and our staff. The entire staff thanks you for all that you have highlighted. This helps us to work with new energy. We look forward to seeing you again in the near future. Greetings from all of us from Sorrento Ugo Di Maio

"An enjoyable autumn break"

3
03/11/2017

We enjoyed our stay at La Solara. The room was basic but very clean and we had a comfortable stay. I had a problem with road noise at night but ear plugs really helped. The food was good. Evening meals were varied and enjoyable. We didn't use the pool but there were many families staying (from babies to teenagers) and they seemed to enjoy this facility. The courtesy bus was fantastic and It was always on time (quite a challenge given the volume of traffic) . We enjoyed the walk to the local beach - good exercise ! Nice helpful staff who all work very hard.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear JMS16 Thank you very much for your reviews and comments towards our hotel and our staff. The entire staff thanks you for all that you have highlighted. This makes us happy and work with new energy. For the road noise at night we are sorry that you have not asked to change your room with a quieter room. We look forward to seeing you again in the near future and we will try to make your stay with us unforgettable. Greetings from all of us from Sorrento Ugo Di Maio

"Couldn't have been better!"

5
01/11/2017

The Hotel is just outside of Sorrento which if you like a little more quiet then this is the place for you! They have a courtesy bus that takes you into and picks you up from Sorrrento town everyday on the hour every hour so you can be as much in the heart of it as you want to be. The room was lovely, spacious and very clean. We had one of the big balconies which enjoyed the late evening sun! The hotel staff were all really lovely, nothing was too much trouble and inparticular Marcello, the Restaurant Manager made my stay!! I'm gluten intolerant and every evening he explained the menu and made sure I could have as goods a meal if not better than my husband!! We booked through Thomson (now TUi) and went on many of there trips! I would particularly recommend The Amalfi - Positano boat trip and drive. You get to see this amazing coatline from both sides. We also visted Vesuvius and Ischia.To sum the whole experience up - it was perfect! Would I go there again - Most Definitely!!

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear beverleylancs Thank you very much for your reviews and comments towards our hotel and our staff. The entire staff thanks you for all that you have highlighted. This helps us to work with new energy. We look forward to seeing you again in the near future. Greetings from all of us from Sorrento Ugo Di Maio

"Another relaxing stay"

5
31/10/2017

Another amazing holiday at La Solara. Stayed the first week in October and the weather was unbelievable for the time of year, sunny and hot the whole week, even the evenings were pleasant to venture out without a coat. The hotel as always was spotless in every are, room, public areas, dining room and pool area. The staff are simply the best, friendly, helpful and genuinely interested in their guests. The food is excellent, brilliant choice at breakfast and spoiled for choice at dinner. Drinks are reasonably priced for a hotel in Sorrento and are less expensive than some of the bars in town. The shuttle bus runs like clockwork however it is a good walk into town, we do walk along the road as we enjoy the amazing views. La Solara is our favorite place to holiday it ticks all the boxes for us. We have recommended this hotel to six other couples all who have fallen in love with it just as we did.

"EXCELLENT! Put this one in the Bank!"

5
31/10/2017

The only place to stay in Sorrento! Offers convenient shuttle service to downtown, and a beautiful ocean view. Our room had a nice balcony. The breakfast lived up to the bill with a great selection of items both hot and cold, fresh fruits etc. You just can't go wrong staying here.

"Wonderful hotel!"

5
31/10/2017

We have just returned home from a great holiday at La Solara. This uniquely decorated hotel is in a lovely position, just a 10 minute drive unto Sorrento on the very reliable hotel shuttle bus.We had a room on the third floor that had a fantastic balcony with table,chairs and 2 sun beds and the view across the bay was wonderful especially nice to watch the glorious red sun set from! The room and hotel was immaculately clean ,all thanks to the hard working cleaning staff. The food was excellent, we stayed half board and there was always plenty of choice at both breakfast and evening meal time, also sampled a varied lunch time menu while relaxing by the pool. The waiters, and bar staff were always very friendly and courteous and we want to particularly mention Nello in the restaurant and Angelo and Federico who supplied us with our delicious Limoncello spritzers accompanied with bowls of peanuts and crisps! The few children that were there were well catered for by the chefs who who provided them with what ever they asked for.There is a small beach just below the hotel but you need good legs, knees and strong foot wear to attempt reaching it! Thank you La Solara and all the staff for a very enjoyable time spent with you

"Wors"

1
26/10/2017

I'm having a hard time relating to all of these excellent reviews. As a young couple celebrating our 2nd anniversary who just left fabulous Venice, arriving at this hotel the evening we did was completely deflating and SUCH a letdown. We walked into what felt like a retirement home on Route 66, where Elvis's "In the Ghetto" seemed to blast too loud on repeat. I literally felt like we left Italy and were back in the middle of nowhere in the States. No Italian decor, no Italian music, and no Italian hospitality like we had experienced up until this point of our trip. The front desk staff were cold and less than helpful (except for Massimo). We arrived minutes after the hotel restaurant closed for dinner (9pm??) We had traveled 7 hours from Venice to get here, and were told the only way we could eat dinner was to quick grab a shuttle into town. Famished, we did just that...only, the shuttle driver dropped us off in front of a random restaurant in a sketchy part of town instead of the nicer downtown area. We get back to the hotel only to find that we are stuck on the first floor in a room that my husband said looked less hospitable than military barracks. The bed was basically a hard block in the middle of a cold, boring room with cold, hard tile and no balcony or sea view. We paid for a junior suite with a sea view balcony, so we went back down to the desk and I produced the confirmation paperwork that explicitly stated "junior sea view suite". The stone cold and completely rude woman said "no no no" and whipped out her binder to show otherwise. I was dumbfounded. There was no effort to make it right or accommodate us, even though I had my confirmation paperwork. She said "you're more than welcome to figure it out on your own once you check out" Huh??? I immediately emailed my travel agent who was 9 hours behind to please hurry and get us out of there. We spent a miserable night and the better part of the next day in this miserable place, where everyone sat around looking sad and bored. They started cleaning rooms at 6:30am. Yes, a vacuum cleaner that sounded like it was right in our own room woke me up at 6:30 in the morning. Ridiculous! I made up my mind that I really disliked Sorrento after staying at this hotel...that is until we did figure it out, got the heck out of there (3 nights earlier than planned) and into the nearby Hilton where we realized we quite loved Sorrento and all it had to offer. Funny, the front desk staff told us they were completely booked and couldn't accommodate us even though we booked a suite, but upon telling them we were leaving, all of a sudden they said they could give us a pool view room and throw in complimentary breakfast...interesting. I suggest doing as we did and search elsewhere if you'd truly like to enjoy the wonderful city of Sorrento.

"Excellent!"

5
21/10/2017

This hotel is absolutely fantastic for couples. The rooms and service are second to none. Beds turned down and chocolates placed on your pillow wishing you a good night. The restaurant and staff are brilliant. When one of the waiters has worked for 30+ years here it tells you what sort of place it is and how happy the staff are. The quality of the food is exceptional and as a guest dining here you are made to feel special. Excellent pool, heated too in March/April, not many hotels in this resort offer this. The hotel is well managed and reception desk very helpful. There are no shops nearby that we could find and it is quite a steep lengthy walk into Sorrento but the free shuttle bus down into town every hour on the hour (return at quarter past the hour every hour) was excellent. This hotel didn't appear to have any kids clubs etc. However, it is a beautiful quiet hotel for couples and families with older children. Would we stay here Again? Of course we would. Thank you to all at the La Solara for making this a wonderful experience as our first visit to Italy. Hope to return again soon.

"Consistently excellent."

5
20/10/2017

This was my fourth stay at the Best Western Solara, the last time being 10 years ago. The fact that I recognised at least 8 members of staff from my previous visits says a lot about the hotel and the way that it is run! If you would like a relaxing holiday, then this is the place for you, even more so if you pay extra for a room with a terrace, which is the icing on the cake. All the compliments about the staff, cleanliness, food, courtesy bus service and views are spot on, therefore I will not be repetitive. In my opinion, anybody who has any niggles about this hotel is somebody who will never be satisfied in life. There is plenty to do in the wider area, particularly if you make good use of the regular public transport service, which is a lot cheaper than this country. The only concern that I had prior to leaving home was the weather, but I needn't have worried, it was beautiful. If I live to a ripe old age, then this certainly won't have been my last visit. Thank you La Solara.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear 648LYNDA Thank you for your beautiful words of your review and we are proud that even after 10 years and 4 stays with us the hotel bunch and the work of our staff, who do the utmost to satisfy our kind clientele, is recognized. We hope to have you again with us in the near future. GRAZIE. Our best regards from Sorrento Ugo Di Maio

"A Wonderful Hotel"

5
17/10/2017

We stayed at La Solara for week at the end of September and were more than satisfied that it lived up to its previous reviews. On arrival, we were greeted warmly and treated to a welcome cold drink. Our room was on the first floor and I can honestly say that when the balcony door was closed, the sound of the air conditioning was negligible and any other noise non-existent. This was a real bonus for me, a light sleeper. House-keeping was excellent-our room was always clean and fresh and towels renewed. I cannot fault the room service staff. Breakfast was also excellent, with a very good selection of hot and cold food. I particularly enjoyed the scrambled egg-it was certainly not the tepid mess often served in hotels. Dinner was varied and appetising.I had the local dish most evenings and it was worthy of a five star hotel. Service too was excellent. If I had one small niggle, it would be the lighting in the restaurant.The decor is quite stark and the bright lighting didn't do anything for the ambience. That said, the Gala evening, when the lights were lowered was so much more enjoyable and atmospheric! We discovered some lovely local walks-the staff at reception were very helpful with this. You will need something stronger than beach shoes, but it is worth exploring if you like walking. One walk started behind the hotel and took us over to Massa with stunning views of Capri. The hotel bus service was such a bonus and the driver friendly and courteous. He was a very good timekeeper too. All in all, we had a wonderful stay at La Solara and would highly recommend it.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Royalblue50 Thank you for your beautiful words of your review and we are proud that the work of our staff who do the utmost to satisfy our kind clientele is recognized. We hope to have you again with us in the near future. Our best regards from Sorrento Ugo Di Maio

"Don't Pass this Up just because it says Best Western!!!!"

5
15/10/2017

Seriously, my wife saved me from making what would have been the biggest mistake of our recent trip to Rome/Sorrento . . . passing up booking this hotel just because it is branded Best Western. It turned out to be our FAVORITE hotel in Italy, and I book all our hotels when we travel using T.A. reviews. Hotel La Solara Sorrento is a fantastic property that is CLEAN (eat of the floors clean), amazingly perched above the Mediterranean, with a free shuttle into Sorrento, a great breakfast spread and a pool that was just plain cool (the views!!). Eat off the floor clean is not a joke here. From the lobby to the room, the staff is constantly cleaning and it shows. I don't know when this hotel was refurbished (or if it has been), but it reminded my wife and I of a perfect 1950's hotel that looked just like it had opened yesterday. Even the pool was probably the most well kept hotel pool I have ever seen. Seriously, this was the one hotel my wife, the kids and I would go back to in a heart beat. No, it is not in the heart of Sorrento, but you are only minutes away on a free shuttle that leaves and returns every hour, and for the cost you can't beat it!!

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear DandSinNV Thank you for your beautiful words of your review and we are proud that the work of our staff who do the utmost to satisfy our kind clientele is recognized. We hope to have you again with us in the near future. Our best regards from Sorrento Ugo Di Maio

"My Holiday "

5
14/10/2017

My first time in Italy and I absolutely loved it. The hotel is comfortable the rooms are in good order. All the staff are very friendly and extremely hard working,nothing is to much trouble. My son and myself stayed half board. Breakfast is buffet style with a great selection on offer. The evening meal you had 6 or 7 different choices. We found the food here very good indeed. We both had a great time here and would definitely come back again.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear John S Thank you for your nice words. Believe me this helps our staff to give the utmost to satisfy our kind clientele. We hope to have you again with us in the near future. Our best regards from Sorrento Ugo Di Maio

"Enjoyable stay"

4
08/10/2017

My wife & I booked this hotel for a last minute break after reading all the wonderful reviews. In all but one case it more that lived up to our expectations. Our room was of ample size & spotless as was all of the hotel & pool area. The staff are extremely hard working, helpful & couldn't do enough for you. My favourite character has to be the barman who has a wonderful sense of humour. It's only let down for us was the evening meals, we found them generally unsatisfying & rather bland, I do hasten to add that everyone else seemed to thoroughly enjoy them, but they just didn't suit our taste. The bottom line is would we stay there again & the answer is absolutely, but would eat elsewhere for the evening.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Stants Thank you for your review and for everything you have pointed out towards the hotel and our staff. We are very happy for that but we were sorry to read that you were not satisfied with our kitchen having one of the best chefs from the Campania region. In your next stay I will be happy to let you talk to our Head chef and make you delight with our kitchen. Best regards from all staff and management Ugo Di Maio

"What a fantastic hotel"

5
07/10/2017

There is not a single thing to fault this hotel. From reception staff to restaurant staff to bar staff, nothing was too much trouble and they went out of their way to help. We had a lovely room with a balcony which was cleaned every day. The food was amazing with plenty of choice even for me a vegetarian, breakfast was plentiful with lots of choice and the 4 course evening dinner was amazing. The gala night was outstanding and all credit to the head waiter and his team who cooked and served such wonderful food. We had a truly unforgettable holiday and highly recommend this hotel and can't wait to return.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear glimpys Thank you for your beautiful concept. Few words have made all the staff and management proud for their hard work. In awaiting to have you again with by your next Sorrento visit GRAZIE Ugo Di Maio

"Amazing and delightful Hotel - thoroughly recommend!"

5
05/10/2017

From the moment we arrived at this hotel the staff were immediately extremely friendly and helpful and we felt right at home. The pool area is lovely with beautiful sea views. We were hungry on arrival in the afternoon so decided to grab some food from the poolside bar/restaurant. We only ordered a salad and some bruchetta, but they were absolutely huge and they turned out to be some of the best food we had on our whole trip! Again the waiter was so friendly and funny and could not do enough for us. He gave all the guests plenty of attention serving drinks by the pool, which always came with a complimentary bowl of nuts/crisps. Our room was very large and clean with everything you would need, and an extremely comfortable bed. The reception staff assisted us with all information we needed and with trips we wanted to book (definitely recommend the Pompeii/Mount Vesuvius trip the hotel offer), and the hourly bus into Sorrento was always on time and extremely handy. It made the fact that the hotel was just outside of Sorrento town a welcome feature and we were so pleased with the choice. Breakfast was also very good with plenty to choose from and, as ever, very friendly and charismatic waiters who would always smile and joke with you. To top it off, I pre-advised the hotel that it was my husbands birthday while we were staying there, and they knocked on the door that day with a bottle of fizz and a plate of tasty canapés. Such a lovely touch that certainly went a long way! I would come back to this hotel in a flash and cannot recommend it enough! Thank you for making our stay so wonderful.

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear mrshumphrey16 The entire staff & management thanks you for all that you have highlighted about La Solara and service. This makes us proud and gives new energy for our work. In awaiting to have you, again, with us soon we send you our best greetings. Ugo Di Maio

"top class normal sevice as usual"

5
02/10/2017

spent the last two weeks in sept previous visit in 2015 service in all areas top class nothing is too much trouble. The minute you walk through the entrance you are you feel totally at ease. The staff are not only professional but also there is a feeling that they really get on together. lovely hotel back in 2018 god willing

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear john t Thank you very much for your magnificent notes about La Solara and the service. Our employees are very proud for your words and they're also very pleased that their hard work is so well rated. We look forward to seeing you again by your next visit to Sorrento. Greetings from Sorrento from all of us Ugo Di Maio

"Great hotel and nice attendants"

5
01/10/2017

Nice place, parking lot, they can lend you towels for the beach, to go to a boat tour, heated swimming pool, good breakfast! The room is big and has a bathtub, wireless andUSB charger. A great option to stay and close to Positano and Capri!

H8621SIinfo, General Manager at Best Western Hotel La Solara Sorrento, responded to this review
Dear Fabio M Thank you for the nice words had towards our hotel and our staff. That makes us very proud and encourages us to give everything to make the stay of our guests to their liking Greetings from all the staff and management Ugo Di Maio

"La Solara hotel in Sorrento, Italy"

4
01/10/2017

The pool is fantastic. A little too far from the town center although there is a shuttle service. Breakfast was included but they offered us, When we booked breakfast, for a small amount. This aside , We would recommend this Best Western.

"Good Experience"

5
01/10/2017

This hotel has many good amenities. It is clean and comfortable, as well as having a beautiful interior. The restaurant has excellent food, which is prepared to perfection. We enjoyed our stay very much.

"A Memorable Holiday For All The Right Reasons!!"

5
28/09/2017

This hotel ticked all the boxes for us. Our first stay in this hotel, we were met on arrival by very friendly staff, and their service throughout our stay was exemplary - from management to cleaners. The cleanliness of all the public areas and our bedroom was always spotless as was the pool area. We were HB but the staff were more than happy for us to swap our evening meal for lunch which we did on two occasions. We were made aware when chatting to some of the restaurant staff that some had worked there for many years - a sure sign of a happy and well run ship. We will definitely return here, once you find a gem of a place like La Solara it'll always a question of how soon can we return!

"Pleasant but overrated."

3
20/09/2017

The problems with reviews is that you have no idea what the reviewer's previous travelling experience and expectations from a hotel are. I was intrigued that a chain hotel could be so wonderfully rated, which was one of the reasons I booked this hotel for an overnight stay in Sorrento. It's perfectly clean, with big rooms and a generous pool area and the staff were pleasant and helpful. It's a way out of town but the shuttle bus comes on the hour and it takes about ten minutes to Sorrento. The only thing wrong with it was the food: the sole we had was swimming in butter as were the vegetables. My husband couldn't eat his but I was so hungry I had to. However, the waiter was perfectly gracious and very kindly took all of our food off the bill, so he did the right thing. I think perhaps that the demographic for this hotel is older Brits who don't want anything too adventurous; it was a bit like being in a British hotel but with sunshine! If this had an overall rating of three, I would have been quite satisfied but as my expectations had been raised by the rave reviews, I felt quite let down. I have stayed in some hotels that truly rate a five and this definitely isn't one of them. If you too, are used to staying in some top hotels, don't go to this one expecting the same - it isn't. But then, it's all subjective, isn't it?

"Pearl Anniversary Holiday"

5
19/09/2017

Our second stay at this hotel. Last year we came with our son and girlfriend for Pete's 60th birthday. We enjoyed it so much we returned on our own this time for our Pearl Wedding Anniversary. The only hotel we've ever returned to. Without a doubt the staff make this hotel such a fantastic place to stay. They're so friendly and can't do enough for you. The food is amazing too and my gluten free diet was incredibly well catered for. The hotel is also spotlessly clean. Our second visit but won't be our last!

"10 things we love about La Solara"

5
19/09/2017

This was our second visit to La Solara. We travelled we our two teenage daughters who love the hotel as much as my husband and I. One day we decided to list the things we love, so in no particular order: 1. The staff - Guiseppe, Nello, Marcello. The cleaning staff. All work so hard and are so friendly. 2. The food - amazing every night. Marcelo runs an excellent restaurant. 3. The pool - great size. Never overcrowded. 4. The sun beds - always available and in busy times Antonio will work his magic and find a place somewhere. 5. The view - oh the view! Always get a sea view and watch the sunset. Or just look up from your sunbed on the terrace. 6. The bus service - totally reliable and makes getting to Sorrento easy. 7. The Gala night- not always my thing to be honest but this was one of the reasons given by daughters which says something when they're 16 and 17! They said they loved the special effort the hotel made. 8. The cleanliness - it is so clean. I have seen a review about cracked tiles and I'm amazed because I have never encountered anything like that. 9. Reception - always helpful. 10. The whole package - we just love it!

"Love this hotel!"

5
19/09/2017

We have stayed 3 times at this fantastic hotel, which is unusual as we normally don't visit the same place twice. However, we have never had such great service at any other hotel. Although TUI give the hotel a 5T rating, it is a 4* hotel, so should be rated on its official rating. All the staff are dedicated and extremely hard-working. They want every guest to have the best possible experience and will always go the extra mile. On arrival, bags are taken on a buggy to reception and then to your room. There is no rush to check in, as sparkling wine and snacks are served in the comfortable lounge. We have had different rooms each time, but every one was spotless and comfortable. The wardrobe is large with plenty of hangers. Different pillows and mattress toppers can be provided if required. There is a free safe, minibar, tea and coffee making equipment, toiletries and hairdryer. Air conditioning is between mid June to mid September. Rooms are cleaned every day, including a turn down service and chocolate at night. The decor is typically Italian, not corporate or impersonal. The dining room is spacious and tables at dinner are allocated for your whole stay, but any table can be used at breakfast. The breakfast buffet is extensive with a wide choice. As this is Italy, there is not a full English breakfast, but there are some hot items. Hot drinks are self service by machine, but staff will provide drinks from the kitchen. Special diets are catered for. At dinner, the antipasto course is self service, but other courses are waiter service. The menu is available to view from the morning and includes at least 5 choices for each course. If there is nothing suitable, the chefs will make something else. The food is absolutely delicious and authentically Italian. Drinks and wine are served at your table. Drinks and snacks are charged to your room, but you can ask to pay your bill each day if you want to. The pool area is lovely and beautifully maintained. Early and late season, it is heated. There is never a problem getting a lounger and towels. There is a balcony area with beautiful views. A separate shaded area is available for snacks and lunch. A full waiter service is provided. There is a free hourly shuttle service into Sorrento. You can ask to get off just outside Sorrento where the sidewalk begins, and walk down. The train/bus station is a few minutes away from the drop off for trips to other places. The staff at reception can also recommend excursions. Official tours usually pick up at the bottom of the drive. If you want a wonderful holiday in a full service hotel where guests are valued, La Solara is the ideal place. Guests return frequently because they are guaranteed a high level of comfort and service.

"Very helpful front desk and convenient shuttle to downtown Sorrento"

4
17/09/2017

We booked an economy quad room with a bunk bed. Though the room was quite crowded for all of us and its decor was a bit out dated to our taste, the room was priced reasonably for the good location and high season. The room and bathroom were clean. The front desk was very helpful. A big thank to Antonio who relentlessly answered all my email questions before our arrival. The shuttle to downtown Sorrento was very convenience. A better pick up location nearer to the heart of the city, like Piazza Sant'Antonino, would make it a perfect shuttle service.

"Nice hotel, shame about the pool"

3
15/09/2017

We spent a week here in September. It's true about the lovely staff and the food. We found the pool area very uninviting, the description in the tour company's brochure say' the gardens cocoon the pool and sun terraces', the pool area is surrounded by concrete not gardens. The pool was really cold and so we only used it once. There is a small garden area at the back end of the pool area but it looks neglected. The whole pool area needs softening up, possibly with colourful planting. I would say the hotel is 'old fashioned' in its approach. Yes many people return year after year, but this is probably because it feels 'safe and familiar', staff greeting returners like old friends, tea& coffee making facility in rooms, old fashioned entertainment. The waiters in the restaurant are very efficient and friendly but I do have a complaint about etiquette at the dining table. Every evening the waiters would start collecting the plates before everyone on the table had finished eating. It felt rushed, each course served quickly. Our three course meal would typically be all done in an hour & quarter. The hotel is comfortable and I slept very well. It does say in their information brochure that if you find the mattress too hard they will change it for you. The rooms are kept spotlessly clean.

"Holiday "

3
14/09/2017

Let me start of by saying the fault could well be mine BUT this is promoted by Thomson as a 5* hotel well i don't know many 5* hotels that have a shower over the bath. The breakfast is a bit bland and somewhat limited although if you ask for something else they will get do it for you i. e fried or poached eggs neither of which are there at the start, again that might be my expectations. Having said all that the staff are friendly the views are stunning and overall the holiday was more than ok it's just that I'm feeling a little underwhelmed having spent £3500 for 2 weeks. Perhaps Thomson holidays need to review their ratings

"The very best"

5
12/09/2017

LaSolara is just one of those hotels that live with you forever. Although outside of Sorrento it is quietly located with stunning views of the sea towards Capri. The staff are also just fabulous as nothing is too much trouble.

"Simply the best "

5
10/09/2017

Been back a week from our 5th visit to the wonderful la solara . This hotel is simply the best , all the staff are comitted to making sure you have a wonderful stay and nothing is too much trouble for them . I can't praise this hotel enough, it has it all. We are already planning our return visit for next year. There is so much to see and explore around the area and it is lovely after a day of sight seeing, to return to the peaceful haven of La Solara and that wonderful pool. The amount of guests returning year after year speaks for its self .

"A really happy friendly place - La Solara."

5
10/09/2017

Just returned from a fabulous holiday at La Solara. It was our first time at La Solara and now we understand why people keep returning. I am smiling as I write this because it was all so lovely and my memories of this holiday are special. Just a fabulous team of people making sure that holidays are all that we expect of them. Our experience at La Solara was - a very happy time. Thank you to all the kind, friendly staff. Senora M.

"Amazing!!!!!!"

5
06/09/2017

This hotel was amazing. Super clean, very friendly staff that makes you feel so welcome. Super fun pool and great food to snack by the pool from the snack bar. Shuttle bus goes to sorrento town every hour, only 10 minutes ride and an amazing view to look at, while you sit in the shuttle bus. I highly recommend this place and area!!! Italy is just a fantastic country, we were so happy to explore it all over again, after 20 years that we have been there last time. Just Bellisima!!!!

"Superb value for money from this superbly run hotel"

5
06/09/2017

This hotel is superbly run. This means that guests receive fabulous value for money. We stayed in the second week of July 2017, despite the glorious weather it was the hotel that made the holiday. Clean, friendly, efficient, helpful, attentive and willing to find ways to make your stay enjoyable seem to be the common experiences of people who stay here. Great food. We had lovely suppers, with a variety of fish and other dishes that we enjoyed. Breakfasts were excellent too with a self serve buffet with lots of fresh fruit. Even our early departure saw the hotel start breakfast earlier than normal so that we could have a full service before departure. The air conditioned main lounge and bar was comfortable, with table games and several evenings of music. these were enjoyable. Outside on he front of the hotel accessible from the lounge were tables for people who prefer to sit outside or smoke with their drinks, We had a comfortable room, with good wifi at the back of the hotel overlooking the pool. A balcony was a pleasant place to sit outside, and had a good airer to dry off swimsuits and towels. We found the bed very comfortable. As others have said the pool is great, with plenty of space fir sun worshippers and shade with controllable awnings along the length of the pool. There is more shade in the seating area by the pool bar, which serves lunchtime meals too. The pool is absolutely spotless. It is 23 metres long. My partner, who swims a mile a day, thought it the best hotel pool we have ever had at a hotel. She also commented that unlike at home the water (chlorine?) did not leave her skin itchy unlike our local David Lloyd pool. The water quality is superb. Behind the pool is a small orchard with table tennis and table football games. The shuttle bus to Sorrento is extremely handy. we used it several times to visit the town and on our way by train from Sorrento to the ruins of Herculaneum at Ercolano. The train is very cheap, if rather basic compared to UK ones. But it is an easy trip to mange, with tickets from Sorrento and an easy walk down to the ruins from Ercalano station. We also used the local bus service from outside Sorrento railway station to Positano. Very cheap, and you can then go a boat back to Sorrento harbour. It is a 20 minute walk from the harbour to the hotel shuttle pick up point. We also walked down from the hotel to a small beach which has a few restaurants and bars, it is a steep walk back up the hill. we went in the evening after supper, when the cool temperatures made the climb tolerable. it is a bendy road used by motor vehicles. If you struggle walking I would not recommend it, because it really is a steep trek back up to the main road. We normally never consider returning to the same place as we like to try new places. But La Solara was so good, we are planning to do so next year.

"Lovely hotel , fantastic staff"

5
01/09/2017

Spent a week in August with family. Lovely pool well maintained. Nice rooms, kept clean. Free bus to Sorrento every hour. Walking distance to Puolo village (15 mins down 20 mins back - be warned it's a steep road) which has bars beach restaurants etc. Lovely location for Vesuvius, Naples etc. Via train. Cheaper rate via Best Western website. All the staff are lovely - special mention for Nello the waiter, fantastic with the kids and always welcoming and friendly and all the very knowledgeable reception staff, especially Tina - nothing is too much trouble. Recommended medium price hotel.

"Great hotel great service good location"

5
31/08/2017

Hotel and the staff was amazing. We got a sea view room with balcony which has the best view in the hotel. Room 308. I would like to pay particular thanks to Giuseppe and Nello in the restaurant and bar. Each time without asking they went out of there way and the extra mile to help us and make our stay enjoyable as possible. All the staff have the same attitude, very welcoming and helpful in any way possible we felt comfortable approaching them with and questions or concerns. The hotel it self is a little far out of town but the hotel shuttle is a real help otherwise it's a €30 taxi from the town Center to the hotel. But the shuttle travels between town and the hotel free of charge all day until 11pm and it's completely free. Any trips and tours we booked they came and picked us up from the hotel which was fantastic. We booked a few from trip advisor and one through the hotel reception. There is a lovely little beach around 5-10 mins walk from the hotel which is one of the perks of being slightly away from all the hustle and bustle of the town Center, you get to enjoy this lovely beach pretty much to your self. Highly recommend this hotel and thank you very much for making our stay a memorable one. We will defiantly be coming back.

"Return visit....as good as before!"

5
28/08/2017

We returned for the second successive year which is a positive statement in itself. It was nice to see so many of the same staff; low turnover is obviously the key as it would seem that the staff are the secret to the success of this hotel. From reception to the restaurant, from the pool bar to Antonio at the pool, no one seems unhappy and they are all there to seemingly make your stay as nice as possible. The food is very tasty and on the half board option, for the main meal, there was a salad buffet followed by a starter and main course with a pudding to follow. With each course, you have a choice from 5 or 6 and day, there are invariably more than one dish that will attract you. Breakfast is a buffet with cooked options, cereals, pastries, fruit etc. On Sunday evening is the gala dinner around the pool; a lovely evening and the waiters seemed to be having so much fun. The shuttle bus into town is a must but runs regularly and promptly....no issues with that. Lovely pool which is so large you can have many people in there without there being any overcrowding. If you go, I don't think that you will be disappointed.

"4* hotel"

5
26/08/2017

We have just returned from a fabulous week at La Solara. The customer service provided by this hotel could not be faulted from even before we arrived. Questions asked here and by email before we arrived were answered promptly, even though we arrived after the kitchen closed a substantial cold platter awaited us on arrival. Nothing was ever too much bother and one night we were late returning but after a quick phone all again food was kept for us and the staff, who must have been inconvenienced were so gracious. Our room was huge - a super king size double bed and a single for our son. There was plenty of storage to properly unpack. An enormous bathroom with full size bath with shower. The room had everything we needed - Minibar fridge, tea and coffee making and wifi. The room opened out to a fantastic terrace overlooking the bay. The food was fabulous - it was like eating out at a good restaurant every night, the gala dinner was a very special evening. The staff couldn't do enough and were more than happy to assist with local information and not at all pushy with pre-planned tours. We did book one through the hotel and again they made that very easy. The shuttle bus was very efficient and timed well for the trains along to Naples making independent trips to Herculaneum, Vesuvius, Pompeii and Naples cheap and easy. There is nothing the hotel could have done better and we met many returning guests and many planning to return.

"We have already booked for next year!"

5
24/08/2017

Our fifth visit to La Solara and we have already booked our room for 2018! Massimo as ever was very welcoming, remembering our children from when they were tiny. We felt so welcome by every member of staff and it was lovely to see Marcello, Nello, Franco and Angelo again! The staff take real pride in their work and they are a credit to the hotel. We had already decided to do nothing this year and so we enjoyed sitting by the pool, reading and swimming. The food just gets better and better and now our children are older we were able to really enjoy the gala dinner, especially our 17 year old son swinging his napkin over his head to the music! Gracie mille La Solara for a marvellous holiday, and see you this time next year! Richard, Sharon, Henry and Charlotte xx

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear SharonM72 "GRAZIE"" The entire staff thanks you for all that you have highlighted about our Hotel. This makes us happy and let us work with new energy. We look forward to your 6th stay with us in 2018. CIAO from Sorrento The entire staff and management Ugo Di Maio

"Fantastic hotel!"

5
23/08/2017

We spent a week at this wonderful hotel in August. The hotel itself is super organised and everywhere is always spotlessly clean- it has all the amenities you could possibly wish for. The shuttle bus service into Sorrento was excellent, very reliable, always on time. What really makes this hotel special is the staff .They work tirelessly to make your stay a happy one.They are such a good team, welcoming, kind and friendly.Our rooms were perfect, generously sized, comfortable beds, super bathroom with complimentary toiletries, a small balcony with table and chairs, tea and coffee .facilities, mini bar and safe. The pool area is superb, always a sunbed for you (thank you Antonio) and pool towels are provided. We ate lunch several times at the pool side restaurant,which was always good! The food in the evening is delicious, with a different menu every night.The waiters were all super- a special thank you to Marcello, Giuseppe, Nello and Franco who never stopped! They made us feel welcome from the day we arrived and were very accommodating to my youngest teenage daughter. We were fortunate enough to have the Gala dinner on our last night; tables were set out by the pool and there was live music, it was truly lovely! Once again a big thank you to everyone at La Solara, we hope to see you again soon. Grazie Mille! From the Marucci's .

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Marucci889 Thank you for the nice words had towards our hotel and our staff. Our staff does all the possible to make the stay of our guests the most comfortable. They are very happy when their work is recognized by our customers. We look forward to your next stay and we will do everything to get you back when you will choice to come back to Sorrento. Greetings from Sorrento and from all of us Ugo Di Maio

"Best hotel in Italy"

5
22/08/2017

Absolutely wonderful hotel! Incredible staff, excellent food and the best sea views a tourist could ask for. Definitely recommend this to people of all ages, families, couples and friends. 10/10, *****(*)

"The best hotel we have stayed at in Italy"

5
19/08/2017

Everything about this hotel is excellent. Our room looked out over the sea and the veranda was so large it had 2 sun beds. The staff are very helpful and friendly and the standards there are first class. We did not see a spot of dust anywhere!! The breakfast selection was very good and the four course evening meals were varied and tasty. There is an hourly bus down to the town.

"Easy to give a 5 rating"

5
19/08/2017

Hotel was well rated before we travelled and were not disappointed in any respect. Staff (ALL, good humoured, keen to serve, busy), location (quietly out of town but easily accessed with an hourly hotel bus), food, ambience, room, beautiful sunsets, cleanliness (thank you cleaning staff), general facilities. Gala dinner night was one to remember with live music, fun, dance and again - great service and food. We went half-board but good dishes were available most times of the day. The lounge had a good feel and an easy place to speak with other guests. We met some really nice folk from Ireland, England and Italy. This wasn't a budget holiday but we really got what we paid for. Try the SaoPaulo red wine, well priced and very delicious! - The Sweeney's from Dunblane, Scotland

"Lovely time"

5
17/08/2017

We have recently returned from our third stay at La Solara. Everything was exactly as we had wanted: - beautifully clean rooms and public areas - a lovely welcome - really nice lunches and lovely evening meals - entertaining chats with Angelo and with Giuseppe in the bar; and ad hoc cocktail making lessons - Marcello and Nello and all their colleagues in the restaurant were really kind - Antonio at the pool was always helpful with sunbeds and umbrellas - the bus was reliable - everybody was friendly and a really pleasant atmosphere - the wine was very nice; and reasonably priced too - all the team on reception were kind and helpful - lovely time Thank you very much everybody

"Amazing staff made our stay a pleasure"

5
17/08/2017

We stayed for 14 days at this spotlessly clean hotel, high in the hills above Sorrento, where the staff were so friendly, polite and helpful, that we couldn't help but relax and enjoy ourselves. Despite visiting in the middle of the worst heatwave in years, we found La Solara to be an oasis of calm, especially after a day of sweltering in the heat of Pompeii, Positano or Vesuvius. We never had a problem finding a spot by the pool and our spacious room was great to chill out in. We paid extra for a terrace with a sea view, which was definitely worth it, particularly in the evenings. Although the hotel was a fair way from the centre of the town (not necessarily a bad thing), there was a nice beach within easy walking distance (a tad steep on the way back up, but not a problem after all the other hills we'd walked up), and a free minibus was laid on for us to Sorrento and back again, starting at 7:45 in the morning and finishing - unlike most of the other hotels - with a last bus in at 11:15 at night. The food was a real plus point - the breakfast buffet had everything we could want, from scrambled eggs, bacon and mushrooms to huge chunks of fresh watermelon and warm pastries. We were half-board, so were treated to some great three-course (four if you count the buffet salad) evening meals, which we were able to swap for lunchtimes if we were going to be late back. We loved the Sunday Gala Dinners (6 or 7 courses!), as, aside from the lovely food, it was a chance to dress up a bit and enjoy some live music. We even got up to dance on our last night. All in all, we really enjoyed ourselves at the hotel, and can't fault the staff, who really did do everything they could to make our stay special. Grazie mille!

"Wedding anniversary week away"

5
17/08/2017

Well, we managed to get a week away for our wedding anniversary at "La Solara" The Hotel is very well provided for & we have been before & it never fails to impress & the staff are the same each time we go & they are so accommodating & helpful. Try the Angelo "Garibaldi" Campari with fresh orange juice excellent. The pool is a good size & very very good with shaded areas & a sunbathing area also. The rooms are air conditioned & very comfortable, food is excellent & there is a special day at the weekend where they do a special banquet. There is a complimentary bus into Sorrento & return which is very handy. It is possible to walk into Sorrento but as the roads are narrow with not much in footpaths it is safer to take the complimentary bus service which is air conditioned also. There is a footpath opposite the walk way from hotel to the right down to a local beach which is usually very quiet & restaurants snacks etc are at reasonable prices, the walk up is quite steep but very well worth the effort. When in Sorrento do try the "RUM BABA" they are very good & you can buy a small jar at the Supermarket to take home in the suitcase. MMM Very enjoyable week, Return to Sorrento.

"Outstanding Facility and Service "

5
17/08/2017

While this hotel is a short distance from town center, it provides a hourly shuttle service to help alleviate the $25 taxi fare. The rooms, food, pool, and facilities are all excellent. What makes hotel standout is the OUTSTANDING service provided by a caring staff. My wife was not feeling well and had to go to the local hospital. They were unbelievably helpful and caring. This is a very special staff. God Bless them.

"Perfect hotel for a perfect holiday"

5
16/08/2017

We spent a hot hot week in August at La Solara with two of our boys (11 & 16yrs old). We had a fabulous time - the hotel is traditional in style and spotless and the staff are wonderful. The food - breakfast and dinner were varied and delicious. The pool was perfect size with lots of sun beds and tables/chairs around to relax on with plenty of shade if need be. Nothing was too much trouble and the views were stunning. The air conditioning inside was most welcome in the August heat. The evening bar and restaurant are both indoors with only a vey small outside sitting area as the swimming pool area is closed after 8pm but on Sundays there is the fun gala dinner around the pool which was very entertaining. The free bus service into Sorrento was brilliant and very reliable. Many thank you La Solara for a thoroughly enjoyable holiday.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear bendyboyswoody Thank you for your beautiful concept. Few words have made happy all the staff and management. I hope to see you again soon GRAZIE Ugo Di Maio

"The Finest Staff we have ever had the pleasure to stay with"

5
10/08/2017

Room - Amazing - Views were very nice from the balcony out to Island of Capti Staff - Amazing - Could not do enough for guests, very pleasant and happy workforce Hotel - Amazing - Hotel was immaculate as were the bedrooms and pool Food - Amazing - Every night a different menu , wide and varied choice Chef - Amazing - The chef's ability to create exciting dishes never failed to amaze me, his technical ability and presentation is second to none !!

"Brilliant Holiday"

5
06/08/2017

Returned late on 4th August from La Solara and we have got to say that everything about our holiday was brilliant from start to finish. Hotel very clean, staff are fantastic from the cleaners to bar and restaurant staff. The food was amazing menu different every night for the whole 2 weeks we were there. Could not have asked for more. We were celebrating our Ruby Wedding Anniversary and Marcelo and his staff certainly made it a very special and memorable occasion. We would definitely recommend this Hotel to anyone who wants a holiday in beautiful surroundings. Jim and Chris, Warwickshire

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear jimlord7 Thank you for explaining our Hotel, where it is, what it offers and the quality of our services. This makes us happy because our staff is involved in the growth of our Hotel. Their meticulous work is our best weapon . In awaiting to have you with us again in the near future to make your stay with us as pleasant as possible. Greetings from Sorrento & from all of us Ugo Di Maio

"One week of pure luxury"

5
05/08/2017

We stayed at the hotel last week. Only came home early hours this morning. Such a beautiful hotel. Staff were amazing and the food was excellent. Cannot fault this hotel. Be prepared to walk a lot so take decent walking shoes/boots.Go to Capri by ferry from Sorrento its a lot cheaper.The Amalfi coast is stunning .Wish I was still there.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Rachael C Thank you very much for your notes. Our employees are very proud for your words and they're also very pleased that their hard work is so well rated. We look forward to seeing you again in the near future. Greetings from Sorrento from all of us Ugo Di Maio

"Great hotel"

5
05/08/2017

Just back from a week in this hotel and loved it. Paid a little extra for a balcony with a sea view and it was worth it. Good air conditioning in the room and excellent service from house keeping which included a turn down service with a chocolate delivered each evening too. Tea/coffee making facilities provided, also hair drier and plenty of electric sockets. Great shuttle bus service into town centre as hotel is not really in walking distance. Actually nice to be up on the hill on the outskirts of town. We enjoyed eating in the dining room where the food was varied with lots of choice each evening and the staff friendly without being in your face. Best part of this hotel is the large swimming pool with a poolside bar which was most welcome after a busy, hot day sight seeing. Gala dinner pool side on Sunday evening was fun with live music, if a bit twee. Only criticism was that we arrived late in the evening and the driver of the transfer coach didn't point out that we should have pressed the bell at the bottom the the steep stairs/drive to get our luggage taken in for us. It was dark and we didn't see the sign and lugged our heavy luggage up lots of stairs. Not really the fault of the hotel though but just be aware. Would thoroughly recommend this lovely hotel.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Karencorrie Thank you for choosing our hotel. You compared LA SOLARA to a great Hotel is an honor for us. We are sorry for the inconvenience on the arrival and will let Thomson know about it. All the staff and management awaits you on your next visit to Sorrento in the near future . GRAZIE Ugo Di Maio

"Excellent facilities and service"

5
03/08/2017

Located outside a little way outside Sorrento. This was not a disadvantage as the town is very busy and the hotel provided an hourly shuttle service (about 10 minutes into town) from 0750 to 2300 hours. Faculties were excellent (particularly pool) with spacious reception area. Plenty of staff at poolside who were great. Staff exceptionally helpful and friendly. We stayed for bed and breakfast and were very pleased with breakfast range. Room comfortable with very good bathroom and air conditioning.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Ali F Thank you for your comment and for your kind words for our staff, our service. Our hard work is rewarded by your comments and we are proud for what we may offer to our valuable guests. Awaiting to have you back in the near future Greetings from Sorrento and from all of us Ugo Di Maio

"Our honeymoon hotel heaven"

5
02/08/2017

We've just returned from our honeymoon in Sorrento staying at La Solara. It was the beginning of the school holidays and everywhere was over crowded and hot so La Solara was a perfect escape from this in a beautiful setting. We enjoyed pottering around Sorrento then getting the regular shuttlebus home to lie by the beautiful pool complete with electric awnings for those wanting shade and then enjoy a beer in the lovely garden amongst the lemon groves. We were given a room with large balcony and seaview as it was our honeymoon and enjoyed many pre dinner drinks watching the boats go into the local harbour (and sandy beach a rarerity in this area) The lounge area was very comfortable and bartender made a good range of cocktails. The food was absolutely excellent with an amazing help yourself antipasti followed by 4 course waiter service always with fresh fish and brilliant vegetarian options. We also managed 2 gala nights which were fun and atmospheric. My only wish was that everyone observed the long trousers (men) dresscode as mostly we all dressed up as such an occasion needed but some men still wore flip flops and shorts. Similarly this could have also applied to dinner as the food and service merited this (on a cruise it would've been essential) Finally the friendly service from the very hardworking waiters helped make us feel the hotel was home for our stay. Being part of a chain it could've had a more corporate soulless feel but the opposite was true it had a really comfortable family feel, smallish but with excellent food and service. We will definitely return. Thankyou La Solara

"A slice of heaven"

5
01/08/2017

Service, cleanliness and attention to detail are all A1 at La Solara. Staff are so helpful and nothing is too much trouble. We had a wonderful week there and would recommend it to anyone wanting a relaxing stress free holiday.

"A gem of a hotel - the best of 'old school' hospitality"

5
01/08/2017

This is a really lovely hotel with the best of old-fashioned values of hospitality. Spotlessly clean everywhere from the rooms, receptions rooms and the pool area. Warm and friendly long-standing staff who make an effort to remember the food and drinks that you like and make you feel genuinely welcome at the hotel. The photos don't do the setting justice - its surrounded by olive and fruit trees and looks out onto the most fabulous sunsets every evening. The pool area for us was the highlight with a large well kept pool plus a shaded kids pool and a shaded pool bar area for lunch and drinks. We spent many hours under the awnings reading and drinking coffee! Great pizzas and salads too. The shuttle bus to town is a god send. The only suggestion i would make if someone is thinking of booking - book a room with a front on sea view (not at the side of the hotel) so you get the best balconies. Ours was on the side of the hotel in the corner (room 106) and although we could see the sea it was cramped between other rooms. We didn't really mind as the other positives far outweighed this and we were able to visit Pompeii and Herculaneum which were our main goals of being in Sorrento and return back to a welcoming base.

"Fantastic Hotel"

5
30/07/2017

This was our second visit to this gem of a hotel and lovely experience on our first visit was certainly enhanced this time. Apart from the beautiful location, the convenience of the shuttle bus into Sorrento, the great pool area and the lovely comfortable room with great views and wifi it was the meals and the staff that was the icing on our cake! The a la carte evening menu was varied with regional and international choices and the Gala night meal around the pool was one of the best meals that we have enjoyed. The staff were superb nothing was too much trouble-they made us feel like members of the "family " - thank to you all. Will we return? Yes we have already booked next June 2018.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Bejay3011 Thank you very much for your words and to have you with us again in 2018. GRAZIE All our staff thanks you for the nice words that gratify their work. For your next visit we will try to make your stay with us again as comfortable as possible. Greetings from Sorrento and from all of us. Ugo Di Maio

"WOW - BEST HOLIDAY EVER !!!!"

5
25/07/2017

What can I say - we spent 2 weeks during June/July at La Solara and were SO SO impressed - there is not a single thing I could possibly fault at all. Our holiday started by being greeted by the fantastic Massimo Fabio and their lovely staff Antonio and Tina - they simply cannot do enough for you at any time of the day or night.! The food is excellent and having stayed for 2 weeks we NEVER had the same food twice - the fresh fish dish every day was a must for us. The Gala Dinner is simply breathtaking - we originally thought it was a really good choice on the menu not realising we were actually going to eat EVERYTING on the menu - the food just kept on arriving all night. The restaurant Manager Marcello and his excellent staff Severio, Lello and Guiseppe looked after us admirably each and every night - compliments to the chef and the fantastic Sunset (breathtaking).!!!! Lello and Carlo kept us amused and entertained 3 times a week with their brilliant music and the with the aid of Guiseppe the singing waiter - we thoroughly enjoyed their shows. The pool was very large and we swam 6 or 7 times a day to cool off - I specially loved the sun shades attached to the loungers - what a brilliant idea !!! All in all if you want a small elegant and comfy hotel which will provide you with all the comforts you could wish for and more, and lovely staff to look after your every need you can do no better than the Solara - we have already booked for next year !!!! Thank you La Solara for our fantastic holiday !!!! Wendy and Brian

"Fantastic"

5
25/07/2017

Second year running back to this hotel and is just as lovely. All the staff are really friendly and can't do enough for you. The hotel is spotless throughout. Food really good, Always find a sun bed around the pool. The bedroom is well equipped. Shuttle bus runs every hour on the hour every day into Sorrento which takes 7 minutes. Will definitely return

"Excellent hotel"

5
23/07/2017

Stayed for week on a Thomson package tour. Hotel is situated a couple of km outside Sorrento. There is a regular shuttle bus to and from town, I did walk it once but don't recommend this, the road is v narrow and twisty. On site facilities good, excellent food and service, nice pool and bar/lounge area. A gym too. I would say it's probably more suited to adults than younger families if you intend to stay onsite. Really enjoyed it.

"Faultless again"

5
19/07/2017

This was our 7th return visit and judging by the familiar faces, just one of many returning customers. I hesitate to compliment the hotel too much in case it gets so crowded we can't get in! There is nothing to fault here. The hotel and rooms are immaculate and all the staff work so hard to ensure the high standards in all areas. The pool is lovely. MOST guests accept that putting towels out is not required and not the accepted behaviour! The courtesy bus enables guests to get out and about safely. The food is lovely and we really enjoy being served at night and having a set table with more free choice at breakfast. It's a pity that some guests don't feel the need to wear long trousers as requested at dinner but that's up to them. Sorrento itself is increasingly busy and the Amalfi Drive was like a car park at times even though we went on a small group trip. It is generally accepted that the number of cruise ships affects the prices and number of visitors at times, but it sis possible to find quiet spots and interesting things to do if you research. The local Museum Correale is cheap and interesting with the most amazing view from the Belleverdere. As all of the local areas requires a strenuous walk up and down to get anywhere you can sure to improve fitness levels! The local beach Puolo is much improved and we oldies managed it in 20mins despite the heat. It is safe to swim in the sea there too. Best trip was the Due Golfo train. Excellent driver and a fun way to spend half a day cheaply. Views were stunning. Obviously access to Pompeii and Herculaneum are easy too and possible to do independently. Just planning our return next year but maybe at a quieter time.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear judeandclive "GRAZIE" for choosing again our hotel for your stay in Sorrento and we are happy to welcome you again next year. Your review makes us honor and we will do everything to improve, Greetings from all of us from Sorrento Ugo and all the staff

"A relaxed and friendly hotel"

4
18/07/2017

This hotel only just misses out on an excellent rating and I would still highly recommended it if you are visiting the area. It is out of town and because of the distance and the lack of pavements you do have to rely on the very efficient hourly hotel bus service, so you do have to be aware of the time and therefore cannot just come and go as you please. The view from rooms other than those sea facing can be hit and miss as not all have pleasant views. We were lucky as both our rooms on the fourth floor faced the pool which in my opinion was almost as good. Our rooms were clean and comfortable and the air conditioning worked very efficiently. There was a good choice of food at dinner and it was delicious and well presented. The salad buffet was always interesting and tasty and there was a good choice of starter and main course although the puddings were a bit repetitive. So unless you want to go into Sorrento each evening I would certainly recommend booking half-board. Breakfast was reasonable for a hotel of this size with enough choice without having the variety of larger hotels. The hot selection was somewhat limited and consisted of bacon and scrambled egg plus one other (sausage, tomato, mushroom or potato) but I did see others ask for different eggs to be cooked especially. The hot water came from the machines that also produced the coffee etc. As a result my wife's tea always had a tang of coffee from the previous user. So if you are a tea drinker I would suggest that you ask for hot water from the kitchen. However, overall we enjoyed the food and the relaxed atmosphere in the dining room. You are allocated a table at dinner (6.45 – 9.00pm) but can sit anywhere for breakfast (7.00 – 10.00am). The weekly (Sunday) Gala Dinner was at a set time (7.45pm) and took place by the pool. This was a very enjoyable experience. The entire hotel was clean, fresh and appealing. The staff are friendly, efficient and a real credit to the hotel. The lady that cleaned our rooms was exceptionally thorough. The hotel owner appeared very often and I got the impression that he was there most days to keep an eye on things. Some of the older members of staff have been there for around 25 years and still appear to enjoy their job which says a great deal for the quality of management. I certainly felt that all the hotel staff were happy to be there and wanted to please and ensure that their guests have a good experience. As a result the entire atmosphere was friendly and relaxed. If you have serious mobility difficulties you should bear in mind that this is a relatively small hotel with only one lift and access to the dining room is down stairs and depending upon which floor you exit to go to the pool area you either have to either go up steps or down steps. WiFi is excellent throughout the hotel. Tea & coffe making facilities, free safe, hairdryer, toiletries in room. Pool towels fresh daily from pool bar. Super sunbeds and sufficient of them. Warm pool at around 25C when we were there. Smart reception area and indoor bar area. This is a very pleasant hotel in a very beautiful part of Italy and I would be very happy to return to this hotel and hope to do so as there is so much to see in this area that one week is not enough.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear John_the_Cat Thank you very much for your comments. We appreciate the kind words had for our staff and for our hotel. We hope to have you back with us in the near future and in the meantime we'll try to improve our performance. Greetings from Sorrento and from all of us Ugo Di Maio

"Italian class shines through once again"

5
18/07/2017

We have recently returned from a 9 night half board stay in early July. This was our 5th stay at La Solara. It was just better than ever. We were looked after extremely well by ALL of the staff from the minute we arrived. The room, the pool, the food - all fantastic again. And the entire hotel is extremely clean. Came back totally relaxed as we expected. This is an extremely well-run hotel and we will certainly be returning. Thanks to everyone who made our stay so enjoyable. Michael and Nuala Belfast

"A true gem of a hotel in Sorrento"

5
17/07/2017

We returned home from this hotel on 17/7/17. I am very particular and believe me this hotel is amazing. From the moment you check in, nothing is too much trouble. All the staff are really helpful. Our room overlooked the pool with a lovely balcony. The bedrooms are spotless, spacious and clean towels every day and a turn down service each evening. We were half board and the food was gorgeous. Buffet style breakfast with a great choice. Dinner in the evening is 4 courses and very delicious. Marcello The Maitre d' and his team of waiters are just fabulous! Lovely and totally charming. The pool is lovely and you can have coffee, drinks and lunch and snacks if desired round the pool. There was a Gala dinner around the pool on the Sunday evening which was fantastic with music. There is a bar with fabulous bar staff. There is a shuttle bus into Sorrento on the hour the last one back being 23.15. This is my only criticism as the taxis from Sorrento back to the hotel are expensive at €30, so if you want to stay out late be prepared for this. It would be nice if maybe on Friday and Saturday night the last bus back was 12.15am, so you could have more time in Sorrento. Obviously all drinks snacks, wine with dinner, water etc and the mini bar are extra, and you sign for extras through the holiday. We budgeted for this and although it was quite a lot it was well worth it. I highly recommend this hotel as long as you don't mind not being in the centre of Sorrento. Thanks La Solara for helping to make our holiday truly memorable.

"Fantastic!!"

5
12/07/2017

This is the most amazing holiday we ever had! It was our honeymoon and the hotel couldn't do enough for us. We actually went 2012 but I had to write a review as it's an amazing hotel. Very friendly, helpful just can't do enough to make yr holiday special. We are definitely going back but this time with our two little children. The hotel often emails us etc with Christmas, Easter wishes. This is a top notch hotel you will not be disappointed that's for sure.

"Sorrento Finest Hotel"

5
10/07/2017

Our second visit to this splendid Hotel, Great Staff & Food and although the Hotel situated on the outskirts of Sorrento the hourly shuttle bus overcomes this issue. We both look forward to our next visit. Lynn & Harry

"First time here, will not be last."

5
06/07/2017

Just had a wonderfully week at La Solara. Perfect location, a way out of town but the regular courtesy bus makes getting into Sorrento very easy. The staff are excellent and make the place so special, always friendly and with a great attention to detail. Food was great, better than we had when we ate out in town. It makes the best of the fantastic view over the bay of Naples via the big windows in the lounge and dining room. Will definitely return.

"BW La Solara the place to be"

5
04/07/2017

We just returned from our vacation touring Italy to celebrate my 50th birthday This hotel was perfect, it was not in town but high in the mountains. Front desk staff were very pleasant and friendly. They offer a shuttle service every hr from 8 to 11pm everyday. The view from the top is spectacular. My only regret was- I just have stayed another day or two. I will definately return to this hotel soon.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear pascaldY3043MK Thank you for this lovely review and we were very glad for your nice words had towards our service. We hope not to wait too long to have again with us. In the meantime best regards from Sorrento by all of us. Ugo Di Maio

"Lovely Hotel and staff."

5
04/07/2017

Just returned from a 10 day stay at Hotel La Solara. The hotel is set in a lovely location with a view over the Bay of Naples. The transfer from Naples airport should take anywhere between 60 and 90 minutes ( it took us 2 hours though simply due to the traffic). Upon arrival we were greeted by the lovely reception staff who sent down a buggy for our cases as you are dropped at the roadside which is the same for all the hotels due to the nature of the roads. Before checking in we were given a glass of sparkling white wine, hit the spot nicely, checked in, the rooms were spacious and spotlessly clean. Then down to the pool for a refreshing beer, pizza and dip in the water. we opted for half board for this holiday ( I will say more on this later), but let me say the food at the hotel is delicious no complaints at all. The staff are brilliant I cannot remember all the names but many thanks to them all, they cannot do enough to help you out, and are on the go non stop. The hotel has a lot of repeat visitors and I can see why. The clientele at the hotel are mainly older people, but if you are a younger person don't let that put you off at all, it makes for a much more pleasant holiday than a rowdy noisy location. The pool area is lovely as is the pool itself, no shortage of sunbeds and not once in the whole stay was there not enough to go round. The shuttle bus leaves the hotel on the hour every hour and collects from Sorrento at quarter past the hour, the shuttle was excellent, and was never late ( the last one back is at 11:15pm) If you stay half board there is a gala dinner each Sunday evening. Now for my more bit about half board and is only my personal view, Sorrento is a beautiful town and has many restaurants and for us when we return we would go for the option of bed and breakfast, though as I said the hotel food is excellent, it is just we would, having seen the town preferred to eat out in the evening, soaking up the local atmosphere, the selection of food on offer was vast. it is very rare that I would return to a hotel again as we like to try somewhere different all the time, however this is one hotel I think we will be returning to at some point in the future. I must also add that the air con is free and likewise the wifi. in a nutshell massive thumbs up for this hotel and it's staff.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Scara100 Thank you for this your review and we can not say other than GRAZIE. We promise that we will always try to improve for your next visit. Looking forward to your return Greetings from all the staff & the management Ugo Di Maio "

"Beautiful"

5
01/07/2017

We have just returned from an amazing week at La Solara. I'll reiterate what people have said... the rooms were spotless, the shuttle bus was always reliable and on time, the food was fantastic and the staff were very friendly and extremely hardworking! Sunday night was gala night which was a special evening by the pool. The menu was 5 courses and delicious. The chefs made an appearance to a round of applause. The breakfast was buffet style with the usual choice of hot food, cereals, toast, fruit, yogurt and pastries. The evening meal consisted of the salad bar which had a great choice then the following 3 courses were chosen from the menu which has 5 choices for each course, the food was absolutely gorgeous and Marcello and Nello, the head waiters were fab. The wine starts at a reasonable 13 euros, we did try it but it wasn't my taste but I can recommend the Frascati at 15 euros, was very nice!! They will keep it for you for the following night if you don't finish the bottle. Most of the guests are British which made it more of a homely feel, it had a very friendly vibe. Nearly everyone we spoke to return year after year. The evenings are pretty low key. We bought wine from the supermarket in Sorrento and after dinner would sit on our balcony and have a glass or two. There is a free safe, hairdryer in the room and pool towels are provided. The mattress and pillows were too firm for me but obviously that's a personal preference. There is a turn down service every evening and a chocolate left by the bed. Tea and coffee facilities is a real bonus, we bought milk from the supermarket and kept it in the mini bar fridge. Lots of storage space for clothes and belongings. There is free wi-fi. Can highly recommend Positano for a visit, stunning!! Bus costs 4 euros return from Sorrento, it is rather crowded though but worth the money. Alternatively you can get the boat which I think was around 38 euros return per person. We also visited Capri which was extremely busy, we waited an hour for the bus to get up to Ana Capri, however, it is so worth getting the chair lift to the top worth the 11 euros. We paid 78 euros to get the boat from a Sorrento to Capri. Well done to everyone at La Solara!!

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear ruby68WestSussex_ For this review we can not say other than GRAZIE. We promise that we will always remain so and try to improve. Awaiting for your return ( Please ask us for a softer matress) greetings from all the staff Ugo Di Maio

"Beautiful hotel"

5
28/06/2017

The La Solara is a beautifully located hotel just outside the main town, this was not a problem as they offered a free shuttle bus into the town. The rooms are very nicely decorated, with a good size bathroom, we paid the extra for a sea view definitely worth the extra cost. The food was absolutely amazing as well as the service in the restaurant. Would highly recommend, we will definitely go back. We went at the beginning of April and the weather was perfect. Five stars.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear ljtedder It has been a real pleasureto have you by us and that you were very happy with our hotel and our services. These compliments make us feel proud of the work that our staff is capable and that all our guests recognize us. GRAZIE is the only word I can say. Awaiting to have you with us again in the near future, greetings from all of us from Sorrento: Ugo Di Maio "

"Sorrento Holiday"

5
27/06/2017

From the moment you enter the hotel you are greet by friendly staff who are always available to help. Food / hotel facilities are all excellent and the shuttle bus is available each hour to transport you in to town. If we visit Sorrento again this hotel will be top of our list. Well done to all hotel and staff for an excellent stay.

"A lovely hotel"

5
26/06/2017

Friendly, attentive and helpful staff, all requests were greeted with a smile. Wonderful food, with lots of choices. An extremely clean hotel. The shuttle bus is a real bonus too. A relaxed environment, you are made to feel that all of the staff really care. Thank you La Solara.

"Wonderful holiday!"

5
25/06/2017

La Solara is a wonderful hotel just outside the town of Sorrento but only a 7 minute free shuttle bus away. From the moment we arrived around 11.00 pm we knew this place was something special. We were immendiatly taken to the dining room where a cold dinner was provided. The staff are all very helpful and polite. Be prepared to put on some weight whilst staying there as the food is excellent. Our room on the 5th floor was very clean with a magnificent balcony overlooking the hills to the left and the sea to the right. I would highly recommend La Solara and hope to return.

"Ideal Hotel for our Ruby Wedding getaway"

5
22/06/2017

La Solara is a magnificent hotel set in a beautiful location just outside Sorrento, which is a short 5 or 10 minute courtesy bus ride from the town centre. The hotel is spotless and the staff can't do enough for you they are all welcoming,friendly and very efficient. When we arrived it was approaching 10:30pm yet there was a meal waiting for us. The food is excellent with plenty of choice for the buffet breakfast and the eveng meals could not be faulted with plenty of choice and always "chefs suggestions" and regional dishes.We had a side sea view that had the sun on the balcony in late afternoon. Without exception the staff were excellent special and to single out anyone seems churlish but special mention should go to Marcello in the restaurant along with Nello (snr) who gave some excellent wine suggestions (as he said he tastes them all a hard job but somebody has to do it!).On reception Fabio and his staff were always helpful and happy to spend the time of day with everyone. Many of the staff did more than their "main job" and Baywatch Nello was a master of this and always ready to share a joke. With luck we will be able to return here in the no too distant future. The owner "Mr Ugo" should be very proud of his hotel and staff.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Howard_Thomas49 Thank you for your comments and for your kind words for our staff, our service. Our hard work is rewarded by your comments and we are proud for what we may offer to our valuable guests. We are here to make you spend again an unforgettable stay with us. Ugo Di Maio

"Perfect Silver Wedding Celebration at La Solara"

5
21/06/2017

Stayed between 5 - 16 June 2017 - could have stayed longer! It was a lovely hotel in a great setting just outside Sorrento. A 5-10 minute drive using the hotels courtesy mini-bus meant it was easy and stress free to get into, and back from, Sorrento. The hotel was spotless. Our room didn't have the best view but we didn't mind as we did not spend much time in there (3rd floor, balcony overlooking the pool - just). The staff, without exception, were attentive, friendly and had a good sense of humour. The food was superb - a lot of choice at breakfast and evening meals. Look out for lunch at the pool! We shared one portion as one each was far too much but as with all other meals, it was lovely. Nice touches with nuts/crisps/small cakes served with drinks. We would definitely return.

"Well Managed hotel"

4
20/06/2017

Our overall experience was a well managed hotel with polite, helpful staff and excellent food. The hotel offers an extremely large swimming pool and for a few who chose to use it a small gym The cleanliness provided was beyond reproach

"Great Stay"

5
18/06/2017

This hotel has a great, helpful front desk staff and overall friendly staff. Our room was super clean and just what we needed - plenty of room, plenty of pillows, as well as towels. I was very satisfied. I'd only improve the quality of the mattresses on the bunk beds, as my kids didn't sleep too great on them. But I'd definitely come back here again. The shuttle into town was very helpful as well! Recommended.

"Great stay"

5
16/06/2017

This is not my first visit to La Solara, and once again, had a very comfortable stay. As always the staff are very professional and helpful, food is great, weather fabulous, pool perfect. Loved the evening football match on the big screen between Real Madrid and Juventus - a fun night, great atmosphere, just brilliant !!!

"Really Great Stay"

5
15/06/2017

Great location just out of town with a wonderful view of Bay of Naples. Courteous, professional and extremely helpful staff at all levels. Marvelous kitchen, I recommend any risotto dish a la carte but the dinners are not to be dismissed, ask Marcello he will not steer you wrong.The wait staff is superb. Make sure you book your reservation with breakfast included, its worth it. Very comfortable room, large and airy. The roll down screens on the balcony doors make sleeping with the door open a treat. . Really an old school resort destination. Exemplary maintenance and cleanliness. Can't say enough good things about our stay. The free parking and shuttle bus were a godsend compared to driving on the peninsula. Kudos to all from a very satisfied visitor. I don't normally make recommendations but I strongly recommend Best Western La Solara in Sorrento. Lucrino 62

"Long Weekend Break"

5
13/06/2017

We had B&B booking as we knew we wouldn't be around to sample dinners. We were welcomed at 11.30am and waited with a freshly cooked pizza for our room to be ready. The room was lovely. It has everything. Hairdryer, plenty of mirrors, mini bar, comfy beds, balcony. Room 122 must be next to the down pipe of the hotel 'cause every few minutes we would hear a gush of water. Just slightly annoying when trying to sleep in! Staff were lovely. Cannot complain about staff at all. Hotel bus every hour to the centre and return. Always on time - no complaints at all !!

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Elaine H Thank you for your review and what can we respond if not ""GRAZIE"". For sure we will check for the gush of water in the room of the 122 and we regret not to have known during your stay to repair the fault. All the hotel staff and management will do everything to maintain the standard achieved I hope to have you with us again in the near future. Greetings from Sorrento Ugo Di Maio "

"ALWAYS A JOY TO GO BACK"

5
12/06/2017

Another pampering and nothing too much of an effort by the very attentive Hotel Staff. We arrived late due to flight problems, but the Hotel Staff, who typically put the Clients' first, stayed late to ensure that we all had an evening meal when we arrived. This is our 5th visit & the Hotel & Staff consistently given a 5 Star Service everytime we have been. Look forward to seeing all again soon. Mr & Mrs R Bainbridge

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Sue B Thank you for the beautiful deductions about our hotel & staff. We try every day to improve and we are very pleased that our return guests approve our work with their fantastic opinions. In awaiting for your next visit ( the sixth one) in a not too distant future greetings from all the staff and management Ugo Di Maio

"Wonderful Hotel"

5
11/06/2017

We arrived later than expected (after 10pm) and were pleasantly surprised that the restaurant staff had stayed on until our arrival and presented us with a delicious salad and dessert. The professional, helpful and friendly service from ALL staff was exceptional. Everywhere is pristine and our room was comfortable and roomy. I recommend this lovely hotel highly.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Carol G Thank you very much for what you have mentioned. We will always try to make sure you spend a wonderful holiday with us Your review in respect of our staff and our hotel encourages us to continue working hard to satisfy our guests. Greetings from all of us from Sorrento Ugo Di Maio

"Absolutely outstanding hotel with beautiful Italian food!!!!"

5
10/06/2017

We stayed here in April for a week. Our hotel was a short bus ride from the sorrento centre. The hotel provided a shuttle bus every hour which never let us down. Our room was perfection and looking out over the sea. The pool was heated and very large and clean. Italians are generally famed for their outstanding cuisine, this hotel was up there with the best. Outstanding choice for evening meal, you can forget any ideas of dieting when you stay at this gem of a hotel. The breakfast was also plentiful with lots of choices including hot breakfast. Drinks are put on a tab and paid for prior to checking out. Sadly we spotted that a few items had been put onto our bill from other guests and I felt as though I was being quizzed regarding my claims that the drinks and mini fridge items had not been used by us. This was a shame and wasn't an issue until the end of our stay. I would still return due to the fact that everything else was wonderful and I would strongly recommend this for anyone that wants a comfortable and satisfying experience.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear tony k Thank you for all that you have noticed about our hotel, our services and our staff. I am very pleased that our beloved customers are always happy. We will always try to please our guests because their judgments encourage us to give more and more. I am sorry that you have been charged drinks not taken from the restaurant or Frigobar but sometimes customers give wrong room numbers or our staff misunderstood the right number and for us it is normal that the sum is taken off the account. The entire staff would like to thank you and is waiting for your next visit. Greetings from all of us Ugo Di Maio "

"Perfect week in Sorrento!"

5
08/06/2017

Having always wished to holiday in Sorrento, we decided to celebrate our Silver wedding anniversary by treating ourselves to a holiday there. The Hotel La Solara is the most homely, friendly and well run hotel we have stayed in abroad. From the welcome we received, late in the evening (we arrived around midnight) to the goodbye on our last day, every member of the hotel team was friendly, helpful and professional. You should all be very proud of yourselves. As others have commented, the hotel is immaculate. Our room was perfect with a beautiful sea view. The bed was the most comfortable I have ever slept on with lovely quality bedding. The food was delicious and the waiters were wonderful. The whole place has a warm, friendly feel to it. The pool and dining area are spotless, again staff look after guests so well. We would certainly stay again! We went on lots of trips and took a ridiculous amount of photos as everywhere you look is just breath-taking. Sorrento and other places visited are all litter free and felt very safe both day and night. We both had a wonderful time here and would like to say a big thank you to all. Hopefully we will return very soon. Claire & Mark Barrett

"Lovely hotel with old fashioned courtesy and care."

5
07/06/2017

Excellent hotel, away from the hustle and bustle of Sorrento and with a courtesy bus every hour to get there. Cleanliness A1, waiter service in the restaurant and special diets catered for. Staff were very friendly and helpful. Our room was a bit small but we had a view of the sea. Definitely a hotel to return to.

"Friendly hotel with a personal touch"

5
06/06/2017

We found the atmosphere and customer service at this hotel to be outstanding. Such a friendly and welcoming feel to it. It has beautiful views and the food served in the restaurant is delicious - definitely worth dining in as much as possible. The gentlemen that worked in the restaurant were so welcoming. The wifi in the hotel works well. There is a shuttle service to and from the hotel to town every hour. Don't catch a taxi - we caught one back to the hotel one night when we were too tired to wait for the shuttle, and it was over 30 Euro for a very short trip. Would definitely stay here again.

"Great Hotel and Friendly Staff"

5
06/06/2017

I booked this hotel for a 3 night stay with my 82 year old mum. It was her birthday the day we arrived and I'd noted this on the booking and when we arrived the lady on reception wished her a happy birthday. The staff couldn't do enough for us, asked what trips we had planned and recommended a company to use to take us to Capri for the day. The pool is amazing being a full sized pool, and even thought the hotel is quite a way out of the centre of Sorrento there is a hotel shuttle bus every hour until 11pm which is great and very reliable. We were bed and breakfast but had meals in the hotel restaurant for two of the nights. The waiters are extremely friendly and helpful and the food was very good and inexpensive. I will definitely return!

"Faultless"

5
04/06/2017

This hotel is a home run. Lovely, helpful staff. Incredibly clean rooms. Beautiful food. Great shuttle bus service to town, just 10 minutes away. Pool ideal for kids and adults. Sorrento is just such a great place to mooch around. And coming back to his hotel each day was an absolute pleasure. Just back from a weeks holiday with two kids over May half term and we adored every minute. We're definitely going back to Italy, probably back to Sorrento and if we do, this is where we will stay, no question.

"Amazing Hotel and Staff"

5
31/05/2017

This hotel is exactly like the reviews all say. Its not too close to town but the shuttle is very prompt and reliable. Food is very traditional and the wine list very reasonable. Please note there is NO air-conditioning until June 1st. We needed a fan as our room was very close to Ronnie and Reggie and we needed the door closed to sleep....you will discover who they are when you arrive....Cockadoodledoooooo!!!

"Great Hotel"

5
31/05/2017

Recently returned from a week's stay at the Fabulous La Solara Hotel. The staff go out of their way to make you feel welcome and will accommodate any request where possible. We travelled with Thompson and as we booked just a month before out trip no see view rooms where available. However, I emailed a request ahead and the lovely Grazie and Antonio on reception where able to provide not only a sea view but a huge terrace (room 308) it exceeded our expectations. We booked half board and the food was amazing and I would recommend the house red, La Solara's very own label. The shuttle bus runs hourly into Sorrento and back, very convenient as the hotel is located on a road with limited pavement. However, I didn't once hear the traffic in the room. The room was cleaned daily. We had some lovely evenings in the hotel when Lelo and Carlo performed live music. The entertainment was enhanced by Angelo the lovely and very witty bar manager. We would definitely return and highly recommend this hotel. Well done La Solara!

"fantastic stay"

5
29/05/2017

A very well run hotel , staff all very friendly and nothing is too much trouble, rooms very clean and inviting, food very well cooked and very generous portions. the only thing I would have liked was that the air conditioning be available, we stayed in May but it wasn't turned on till June so the rooms got very hot during the night. Surrounded by olive and lemon trees on the hill side away from the town with breath taking scenery. A free hourly shuttle bus runs to take visitors into town. Well worth a visit to this hotel

"Small, friendly hotel in beautiful area"

4
29/05/2017

We've just returned today from a week's stay at La Solara. We had never been to Italy before but chose Sorrento after being recommended by friends and we are so glad we did as the whole area is beautiful. The hotel is a little out of town and even if you are able to walk that far there are no pavements for part of the way so the hotel's shuttle bus is invaluable. Mario leaves on the hour every hour from 9 am to 11 pm. We arrived to a warm welcome and were offered a prosecco before checking in. We had paid for a sea view room and it overlooked Cap ri, the bay and Marina San Puolo (sorry if it's not spelt correctly). There is a very busy road underneath the balcony but the view compensated for that. The room was fairly large with a comfortable bed, a good sized bathroom and unusually quiet air conditioning. The hotel was a little old fashioned in decor but immaculately clean. The main advantages of the hotel were the friendly staff, particularly in the restaurant, and the food. There was a good choice for breakfast, which was buffet style and you could sit at any table. In the evening the same table was reserved for the entire stay and it was waiter service. There was an excellent choice, with an antipasto self service first, then a starter, main course and pud, always with a vegetarian option. There is a gala dinner every Saturday but we were slightly disappointed as I had imagined there may be something like seafood etc but the food was no better than other nights but just more of it. It was a lovely evening though as everyone sat down together at the same time, there was a pianist playing and the chefs came out to applause. We went on several trips, all booked through Thomson. We were a little disappointed with the Rep who had no idea about the difference between two boat trips that we were interested in but sounded the same and the booklet for one trip said it was a half day when we were actually out all day. Anyway, we went to Herculaneum, climbed Mount Vesuvius, went on a boat trip along the Amalfi coast and we went on a land train up into the mountains around Sorrento. I'll review these trips separately as this is about the hotel. When we went out on trips we were always first to be picked up and last to be dropped off (apart from the Due Golfi landtrain where we ended up just around the corner from the hotel) because we were so far out of town. The pool area was always quiet as people were out on trips. We alternated days out with the pool and even when we went out in the mornings we could always get a bed when we returned. The pool was cool but lovely when you got in and was needed because it was getting hotter every day. There is a pretty garden at the back too. There is a snack bar where we had delicious pizzas a couple of times. There is free wifi throughout the hotel and it was fast and reliable. We will probably visit the area again as we didn't manage to go to Capri and would definitely stay at La Solara.

"Sorrento spectacular"

5
29/05/2017

Quality, quality, quality. Our 3rd time at this hotel because of the location, the staff, the food and general attention to detail. Spectacular sunsets and nice touches like chocolates left each night and a free bottle of olive oil to bring home. A great family run hotel. Looking forward to going back to finish visiting all the places in the region.

"Breakfasts could be better"

4
23/05/2017

Lovely hotel and staff very attentive. Had a good bedroom, very clean, bed linen changed regularly, turn down service at night. Food generally very good, but I thought there could have been better choices at dinner. One night one of the course for the main dish was Bacon and egg. This might have been lost in translation .Now to breakfast- bacon was American which I really like but the week I was there it was always burnt. Scrambled eggs were always under cooked. I think it would have been good if there was a cooking station so we could have had fresh omelette or poached eggs. Just a suggestion. After saying all this I would still return to this hotel .We both thoroughly enjoyed our stay there.

"Really nice hotel"

5
22/05/2017

Just back from a week at La Solara and looking forward to our next visit. All the staff were extremely helpful. Our room was clean and comfortable. The food is very good. I'm gluten-free and was well looked after. The large pool has plenty of sunbeds and a lovely sea view. And the complimentary mini bus to Sorrento was always bang on time. Well done everyone. Keep up the good work!

"Holiday Bliss"

5
21/05/2017

I cannot speak highly enough about this venue. The staff are warm, friendly and particularly appreciative of attempts to speak Italian. The cleanliness is to a high standard and the food is delicious and varied. You should definitely try to attend the Gala dinner on a Sunday. As it is a little way from the centre of Sorrento, it provides a free shuttle bus which leaves every hour and it takes around 12 minutes to get into town. If you like to walk, there is a network of country paths accessible from the hotel; reception will provide a free map. All in all a lovely hotel, we loved it.

"A little gem"

5
19/05/2017

Our first visit to this hotel which we had not heard about before, but booked because of the good reviews it previously received. We were given a welcome drink from Giuseppe, then checked into our well appointed, comfortable and very clean room. In fact standards of cleanliness throughout the whole hotel are very high. Marcello and Nello welcome guests in the dining room which has fantastic views and fabulous food, and the Gala Dinner on Sundays is great fun - they even arranged a surprise birthday cake for my husband, with no prior prompting. Angelo is a great host in the bar, and Antonio keeps the pool and terrace immaculate (also great views from the terrace). We were initially concerned because the hotel is located 2Km from town, but no need, the hourly free bus to town means you can have a peaceful stay and head for the bright lights whenever you fancy. All of the staff are so friendly and cannot do enough to make your holiday pleasurable. Just beware of the traffic, let's just say Italian drivers are.... can't decide between interesting and colourful! M & D Inverness, Scotland.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear davann2015 I thank you for what you wrote about our hotel and our staff. This review definitely is a guarantee for our next guests and I assure you that we will do our best to keep the same standard and try, also, to improve it even if it is very difficult. Awaiting again for your next visit in the near future Greetings from all of us from Sorrento Ugo Di Maio

"lovely food and hotel with a couple of small reservations"

5
19/05/2017

brilliant staff, rooms and food, superb attention to detail in everything, best food we have ever had abroad, wine list very reasonably priced. only reservations were the coffee at breakfast was from a machine and dire and the location is on a main road with limited walking - there is path behind the hotel which is fine but hilly and steep not for walking after dinner and wine! shuttle bus to sorrento was comfortable and punctual and every hour so getting to the town was not a problem but not possible to walk along the road as no pavement and rather dangerous. Rooms excellent (we paid a little more for a balcony room facing the sea) which was great - good beds and very clean as was the whole hotel, nice and spacious loungs/bar much bigger than most italian hotels. good swimming pool and the snacks for lunch were good. overall excellent value - we did find the traffic on our chosen trips an issue as there is only one road to Naples and beyond and it is busy, so be aware that Sorrento is very crowded and crossing the road was an experience as the driving was interesting.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear davann2015 I thank you for what you wrote about our hotel and our staff. This review definitely is a guarantee for our next guests and I assure you that we will do our best to keep the same standard and try, also, to improve it even if it is very difficult. Awaiting again for your next visit in the near future. Greetings from all of us from Sorrento Ugo Di Maio

"Fabulous hotel"

5
17/05/2017

We stayed a week here from the moment we arrived the service was exceptional. Every night the menu superb, extremely high standard of food. Clean everywhere. Shuttle bus fab too Sorrento is busy we were glad to be staying here, sorrento a good hub for travelling around, trips wonderful by train and around, you can avoid the tour operator trips that way

"One of the best hotels we have stayed in"

5
16/05/2017

First time visitors to Sorrento and to this hotel. The excellent reviews we had read were fully justified. The staff were very friendly and helpful and the out of town location meant we had the quietness we wanted, but the free shuttle bus into town allowed us to get there easily. Great hotel and we are already talking about going back as there.

"Well worth a visit"

5
16/05/2017

Stayed at La Solara for a week in May. The hotel is in a lovely position high above Sorrento with views of the Bay of Naples. The staff are exceptional, everywhere is clean and cared for. The shuttle buses are regular and punctual, and breakfast is amazing! Definitely to be recommended.

"Best hotel experience "

5
14/05/2017

We have just returned from a fabulous stay at this hotel. We were there for a week to celebrate my husband's 70th birthday and couldn't have picked a better location or hotel. There is nothing you could fault the hotel for. Everything was perfect, the room, the food(ah the food was just superb), the pool and the staff were amazing they even presented my husband with a birthday cake making the occasion even more special. We highly recommend the hotel and hope to be able to return sometime soon.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear zzzali I was very excited to read your comments and I sincerely hope that my staff did not ask me to increase their salary. Thank you very much for the nice words and believe me, this helps my job to ask them to be more careful and vigilant in their duties. GRAZIE Awaiting to have you with us again in a the near future greetings from all of us from Sorrento Ugo Di Maio

"Wonderful little oasis"

5
14/05/2017

Wonderful hotel, that just about says it all really! The staff really make this place and you feel right at home from the moment you arrive. The food is second to none, lots of it and gorgeous. You are allocated your own table for dinner so you don't have to make a booking, just turn up at any time however I would suggest not leaving going down for dinner too late as you miss out on the plentiful and varied selection of salads. This is followed by three further courses so you will not be hungry. If you order wine and there is any left, it will reappear the following evening however if you order water, take it with you as that won't. The pool and pool bar are a lovely, tranquil place to be after the hustle and bustle of Sorrento. There are lots of sun beds, towels, canopies and umbrellas and we only ever saw four people maximum in the pool. The food and drink at the pool are also first rate. We had room 414 which had a lovely view of the pool and we spent relaxing times sat on the balcony reading or just taking in the view. The hourly shuttle bus into Sorrento was a plus and leaves on the dot of the hour from the hotel and the quarter past the hour from the town so don't be late. Our room was spotless, comfy bed, tea/coffee, kettle, fridge (with room for you to put your own bottle of water in). The bathroom was big, spotless, great toiletries and lots of clean towels. There was a magnifying mirror and a hairdryer near the sink which were useful. From the moment we arrived and were given complementary drinks in the lounge to the moment we settled our account with the brilliant Antonio on reception we enjoyed ourselves and can't wait to make a return visit. Well done all at La Solara, without exception you were all brilliant, thank you!

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Mammamai I thank you for your review describing the goodness of our services and our staff and that in your return you have found improved the professionalism of our staff. Awaiting for your next visit in the near future we will do everything to make you spend, again, a wonderful stay with us. Greetings from all of us from Sorrento Ugo Di Maio

"Amazing hotel, food and staff"

5
11/05/2017

I return home today after a lovely week at La Solara. It's very difficult to add much to all the other 5star reviews as they are all 100% accurate. The food is absolutely amazing, everyday it was fabulous, the hotel is one of the cleanest I have ever stayed in, every single area spotless, the pool is fabulous huge and again spotlessly clean and the staff are just the nicest and friendliest ever. Nothing is too much trouble. And this applies to all staff not just front of house; but waiters, pool staff, housekeepers, the shuttle bus driver, the chefs for the Gala dinner; everyone is hardworking and lovely - a rare find. Everyone was so welcoming and genuinely kind. Marcelo, Nello and Saverno really looked after me as a single traveller and I will miss their cheery smiles each day. I stay in many different hotels each year with work and I can honestly say this is the best hotel I have stayed in for overall experience. I normally like to explore new places but I would definitely return (am already checking out prices for next year.......) as do so many guests. It's easy to see why people are on their 10th visit. What's not to like. You genuinely cannot fault a thing. I came to visit Pompeii and go walking in Sorento and Amalfi but there are still a couple of places on my list I didn't get chance to visit (Capri and Ischia) so I will return and will book La Solara.

"A wonderful Week"

5
09/05/2017

We have just returned from a week in Sorrento, staying at La Solera.The hotel was excellent - front desk staff at reception were helpful and efficient;kitchen and waiting staff,housekeeping staff all superb. The breakfasts and evening meals also enjoyable - the salad bar in the evening was always a special treat. The hourly shuttle bus into town and back, organised by the hotel, was a real bonus and much appreciated. This was our first visit but we definitely hope to return.

"A gem of a hotel"

5
09/05/2017

We have visited this hotel a few times over the years when it was family owned so we were a little hesitant when we discovered it was a Best Western. On our arrival our fears were blown away by the welcome we received. Many of the staff have been there for years and their attention to detail are second to none.They manage to be both professional and friendly. The hotel and the rooms are very clean.There are tea and coffee making facilities as well as a mini bar.and plenty toiletries and hairdryer. The room was spacious and had a balcony overlooking the pool. The food is good, varied and plentiful. Nothing is a bother to them. My bed was too firm and they put a mattress topper on which made it very comfortable. Each night your bed is turned down and a chocolate is left for you. The pool is large and plenty of sunbeds for everyone. A free minibus runs every hour to take you the seven minute journey into the centre of Sorrento. The wi-fi is reliable. I cannot praise this hotel highly enough and will certainly be visiting again.

"The perfect version of a true tourist hotel"

5
05/05/2017

This is a really lovely hotel. We were here for just one day and night - Easter Day - and a few things struck me. The pool was spotlessly clean and big enough to swim proper laps, which I love doing, so I was immediately in an excellent mood. The front desk staff were lovely and super professional. The bed was extremely comfy and had good crisp cotton sheets of the kind I would expect in a 5 star hotel but would only hope for in a 4 star. We had a family economy room with a bunk bed, which made my kids so happy and worked out as good deal for 4, relative to other hotels in this class. Finally, the other guests were lovely. There was just a very nice atmosphere of families enjoying one an other's company - lots of grandparents with their grandkids - and the whole thing felt unpretentious and wholesome and a little nostalgic. This was a version of Brits abroad that I had never seen before. Heartwarming.

"Fantastic Easter break"

5
01/05/2017

From the moment we arrived, we received an extremely warm welcome. We were met at the coach transfer by a lovely man who transported our cases up the short slope to the hotel and then to our rooms. On arrival at the hotel, we were welcomed with a glass of prosecco and juice for the kids. We had two rooms, on the fourth floor, both of which were very spacious and clean. There was everything you could need in the room including tea and coffee making facilities, a mini bar, safe, hairdryer, toiletries and towels. Our rooms were cleaned daily by a really lovely lady. A turn down service was also provided and chocolates left by our beds each night which was such a lovely touch. We had one room at the side of the hotel, which had a balcony with a fantastic view of the sea and one room at the back. The free wi-fi in the rooms and hotel was very much appreciated by our daughters! The food was absolutely amazing as was the service in the restaurant. Breakfast was a buffet which catered for all tastes with a selection of hot food, cold meats, cheeses, fruit, pastries, cakes, cereals, bread and so much more including drinks. The evening meal was the highlight of every day, so much so that we didn't even consider eating out. The first course consisted of a salad buffet with a huge selection of delicious dishes. The next three courses were served at your table and were chosen from a menu. The food was the best we have ever had at a hotel. Our daughter is vegetarian and there was always a selection of vegetarian choices on the menu. The Sunday gala meal was a real treat (especially as it fell on Easter Sunday for us) and a fantastic opportunity to thank the chefs for the amazing food. We also want to really thank all of the restaurant staff who were extremely welcoming, helpful, kind and funny. We only had lunch once at the hotel as we were mainly out every day but this was also lovely and we ate outside in an eating area overlooking the pool. The reception staff were also very helpful and able to advise on trips and facilities in the local area. Their English was very good (fortunately, as our Italian was embarrassingly terrible!). We met some really lovely families in the hotel and it was great talking to people about their recommendations for trips. The area is beautiful with amazing views of the bay of Naples, Mount Vesuvius, Capri and the Amalfi Coast. You can walk from the hotel to Sorrento but I should imagine it would be a very nerve-wrecking walk as there are no pavements at all for much of the walk and the winding roads are quite scary! However, the hotel provides a free shuttle bus which runs to and from Sorrento every hour dropping you very near to the train and bus station. This runs until late in the evening. The driver is also really lovely and helpful, recognising and stopping for us when he saw us running down the road for the bus in Sorrento! We went on several trips including the Amalfi Drive, which stopped at Amalfi, Ravello and Scala (this was an organised trip through Thomson Holidays). This was a fantastic trip and the most beautiful views and towns we have ever seen. We also did a boat trip along the Amalfi coast which gave a different perspective of the views. We also visited Herculaneum and Pompeii, taking the train to both from Sorrento (so cheap and easy). We loved both although wish we had had a tour of Pompeii as we saw a few of the tours and they looked extremely interesting. Unfortunately, we did not get time to visit Capri or Naples although will definitely do this in the future. In between trips, we used the hotel pool. It was heated during the time we were there (luckily, as the weather was variable). It was always very clean and there were lots of free sun-loungers at all times. The outdoor bar was great for having a drink whilst relaxing by the pool. Without doubt, this is one of the best holidays that we have ever had. We would highly recommend both the hotel and the area to anyone considering it. We were extremely sad to leave at the end of the week and will definitely be returning in the future.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Mills111 Thank you so much for taking your valuable time & sharing your precious feedback. It is a pleasure to read through your comments and to know that your stay with us has been pleasant & comfortable. We are delighted to receive your kind compliments about so many aspects of our Hotel. All the staff is very proud for your nice words.We hope to welcoming you again on your next journey to Sorrento. Sincerely, Ugo Di Maio

"Hotel lived up to expectation"

5
30/04/2017

From the moment we arrived we received a very warm welcome the staff made us feel like old friends even though it was our first visit. Any requests were dealt with promptly and efficiently and always with a smile. For example, we found the bed a little hard so requested a mattress topper which was brought to the room and fitted within 30mins. There is a shuttle bus service into Sorrento which leaves every hour and is very reliable. There is a varied menu at dinner and good selection breakfast buffet. The swimming pool is large and heated and there are always plenty of sunbeds to choose from. The overall cleanliness of this hotel is excellent. If you are looking for a good quiet base to explore the surrounding area we would not hesitate to recommend this wonderful hotel.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear joe s "Thank you for your wonderful comment on your stay. We are delighted to read that you had a wonderful stay in Sorrento, and that our customer service has been so much appreciated and that you enjoyed all aspects of our hotel and the beautiful pool area. We look forward to welcoming you back in the near future. With the warmest regards, Ugo Di Maio"

"Fabulous holiday once again!"

5
27/04/2017

Family holiday for two weeks prior to Easter. Comfortable clean rooms - linen changed daily and room cleaned thoroughly every day, turn down service and chocolate every evening! Tea and coffee making facilities in room. The restaurant serves a buffet breakfast with every taste catered for and in the evening the the menu is amazing!. The staff at the hotel are the most friendly and helpful I have ever come across - everyone from the front desk, restaurant, bar, maids, pool and the bus driver, could not have been more attentive. Special thanks to Massimo, Marcello and Nello for making our stay so delightful once again. The pool is beautiful with amazing views, plenty of sunbeds and a cafe for lunch at one end. Beyond the pool is a charming little garden which is perfect for getting away for a quiet read or a game of table tennis. There is a bus service into Sorrento (10min. drive} which runs every hour and drops off at the station - making it ideal for those who wish to explore on their own. We will definitely be back! https://www.tripadvisor.com/ShowUserReviews-g187782-d289881-r363121332-BEST_WESTERN_Hotel_La_Solara-Sorrento_Province_of_Naples_Campania.html#

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear Lindsey B Thank you for taking the time for a review of your recent stay . We are delighted that you have truly enjoyed your time with us . It is nice to read that our customer service has been so much appreciated and that you enjoyed all aspects of our hotel and the beautiful pool area. The managemnet and the staff look forward to welcome you back in the near future. Our best greetings Ugo Di Maio

"Well worth staying here"

5
27/04/2017

The hotel is nestled into the hill overlooking the bay of Naples. There is a free shuttle that runs every hour into the centre of Sorrento which takes about 10 minutes. There was a lovely big pool(23x12 metres) which was heated and plenty of sun beds with umbrellas as well as sun shades on each chair. We never had a problem getting one. We had a room with a balcony overlooking the pool and even with an extra bed in it for my granddaughter (9 years) it was fine. The rooms were kept very clean and a nice little touch was a chocolate beside the bed each night. There were coffee making equipment in the room. We were half board which was ideal as the breakfast was a delicious buffet and it was cheap and easy and fun to eat out during the day while sightseeing and came back to a delicious 4 course dinner. The first course was self service salad but with delicious roasted vegetables among lots of choices. The next three courses were waiter service so felt very relaxed and a much calmer feel than everyone moving about. The food was delicious and they were extremely accommodating letting my granddaughter have her main course with our first course and desert with our main course and giving her options if she didn't fancy the choice on the menu although in her case she loved their food. All the staff were very friendly, very professional and efficient which made it very relaxed and enjoyable atmosphere. We were there over Easter and they served a wonderful gala dinner with no extra cost and left Easter eggs in our room much to the delight of my granddaughter. Food is served in the bar by the pool if you want lunch at the hotel. We took the train to Pompeii which was cheap and easy and rented audio guides. We took the jetfoil across to Capri and the boat to Positano on the Amalphi coast and caught the bus back and spent some time strolling around Sorrento. All of which were well worth doing. It was easier for us to do it independently as my granddaughter wanted to be back in time to swim in the late afternoon and it made it more interesting doing our own thing. We met quite a few of the guests and they were very friendly and pleasant and just added to the lovely atmosphere within the hotel. The hotel is very well run and all the staff were brilliant and we had a really enjoyable and relaxed week.

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear sheboa Thank you for all that you have noticed about our hotel, our services and our staff. Surely for your next visit we will do everything possible to make your stay again on your liking. Greetings from all the staff and the management Ugo Di Maio

"Ideal Hotel in Sorrento"

5
27/04/2017

This was a return visit having been, and reviewed, in April 2016. Once again five stars in every category. Room, cleanliness, food, pool at heated to 25C in April, staff, location etc. is just what we want from a hotel. Hourly shuttle to Sorrento always punctual, and takes only 10 minutes, so allows you to be in a more rural location away from the bustle of central Sorrento and gives the benefit of local walks into beautiful countryside with views over the Gulf of Naples, Ischia or further along over Capri. If you like bird watching you may see Bee-eater, Alpine Swift, Sardinian Warbler, Spotted Flycatcher etc. and the dawn chorus in April is amazing. I plan to return again!

almaugo, General Manager at Best Western Hotel La Solara, responded to this review
Dear englishitalyfan Thank you for all that you have noticed about our hotel and this is the greatest satisfaction for our employees to read that our beloved customers are saying that they can not praise this hotel enough. For your next visit surely we will do everything possible for another unforgettable stay. Greetings from all of us and from Sorrento Ugo Di Maio

"Wonderful hotel lovely staff"

5
26/04/2017

We stayed at this hotel in April. When we arrived we were given welcome drinks in the bar and from the time we arrived we were made to feel part of the Solara family. All the staff are charming nothing is too much trouble. The food In the restaurant is excellent with a large variety. Our room had excellent views across to the Isle of Capri. The hotel operates a shuttle bus service hourly which we made very good use of. It stops close to the train station where you can take the train to Naples or Pompeii. A short walk from the bus stop takes you down to the port where you can take a boat to Capri or a ferry to Naples. We had a lovely holiday in Sorrento, staying at the Solara. Looking forward to visiting again.

"A wonderful relaxing holiday"

5
25/04/2017

We have just returned from spending a couple of weeks in this beautiful, peaceful hotel. The holiday was great from beginning to end. Comfortable flights both ways with Thomson and then a really relaxing time in the hotel away from the hustle and bustle of Sorrento. All the staff without exception were very friendly and helpful. There was a great choice of food in the restaurant served by such cheerful waiters. The rooms were very comfortable and kept spotlessly clean. The hotel ran an excellent mini bus service into town every hour which took approximately 10 minutes from early in the morning to late evening. This made it very easy to explore the town. Thank you everyone in La Solara for enabling us to have such a wonderful holiday.

"Idyllic in every way "

5
20/04/2017

La Solara lived up to its reputation and exceeded our expectations in many ways. The food, service and cleanliness were excellent. The courtesy bus into Sorrento was always punctual and enabled us to feel connected to the 'hustle and bustle' of the town, as and when we so wished. The evening entertainment was pleasant enough and the gala dinner a great celebration of the hard work and effort of all who work in the restaurant /kitchens. We look forward to returning again soon.

"Extremly efficient well-run hotel..."

5
19/04/2017

Stayed here last week in March, had a lovely stay, holiday and weather lovely and sunny and made a good base to explore Pompeii, Herculaneum, Amalfi, Vesuvius, Positano, Capri. La Solara is classified in Italy as a 4 star hotel but with the attentiveness and efficiency of their staff from Reception - Massimo, Fabio and Tina, the Restaurant Manager and his team especially Nello and Frederico, the Chefs evening meal dishes, the cleanliness of the hotel, rooms, pool and even having our beds turned down every evening and leaving a chocolate on our pillows, we received a 5 star treatment, and can understand why this hotel has received such great reviews on Trip Advisor, it did not disappoint. The hourly courtesy bus was a great benefit too. If you chose to visit Sorrento, although approx 3Km outside Sorrento this hotel delivers a quiet relaxing stay.

"Holiday at the La Solara Hotel Sorrento. Roll over, then click to rate Excellent Title of your review"

5
19/04/2017

We have recently returned from our 17th stay at La Solara..As always we were warmly welcomed into the large, airy and spaciously clean reception lounge and bar for a complimentary drink.Whenever you meet a member of staff you are greeted with a smile and buon giorno.The food is something special with multiple choices for each course.and all dietary needs are catered for.The hotel is immaculately clean inside and out.The rooms have compiimentary fresh fruit,tea and coffee.A gift of La Solara olive oil was a lovely gesture.The pool area has to be seen to be believed.The pool is really huge around 23 metres by 12. and again spotlessly clean.There are terraces either side of the pool with loungers and umbrellas.Towels are also provided.They NEVER run out of loungers.Everyone works really hard to make sure that all the guests go home with happy memories of a wonderful holiday.Thank you "La Solara family" so much .We can.t wait to return later in the year.Gerald and Bridget Broom Oxfordshire.

"Wedding Holiday"

5
18/04/2017

We stayed at La Solara in April 2017 and had an amazing time. We were in Sorrento to get married so 28 of us stayed in the hotel. The staff were friendly and helpful and our rooms and hotel were spotless. The swimming pool was great as were the meals from the poolside bar. The hotel is out of the centre but the shuttle bus was fantastic and and ran on the hour to take the guests into the heart of Sorrento. The manager also surprised us with a bottle of prosecco on our wedding night. We would definitely recommend La Solara and look forward to visiting again in the future.

"Amazing hotel, wonderful staff"

5
16/04/2017

We came here for our anniversary and had a fantastic week. A lot of people we spoke to had been to the the hotel a few times before and came back as they loved it so much and we could see why. It was in a lovely location, the rooms were spotless and we had a terrace overlooking the pool, the lemon groves and the sea. There were young families, families with older children,young couples and middle ages couples as well. Everyone was so lovely and friendly and there was such a lovely relaxed atmosphere.The staff were lovely and couldn't do enough for us.The food was lovely, breakfast buffet, nice selection of poolside snacks/meals and a 3 course meal in the evening. The hourly shuttle bus was also very handy with a 10 minutes drive into the heart of Sorrento. I couldn't recommend this hotel enough, you'll love it!

"A real gem!!!!"

5
11/04/2017

My wife and I visited this Hotel again in November right before they closed for the season. Our room was excellent. Very clean and neat as is the whole hotel. The breakfast in the morning was a real treat. The view was incredible of the Gulf of Naples. We used the shuttle to get into Sorrento which is so convenient.

"Excellent. Faultless."

5
11/04/2017

This is an all-round first-rate hotel and I would thoroughly recommend staying here. We had a very spacious sea-facing room with terrace-balcony (complete with sun-loungers, table and chairs), and everything immaculately cleaned every day. Noise, internal or external, was never an issue. The decor, bedding, linen and furnishings were excellent quality. The room had a large, modern bathroom. There were ample toiletries and tea/coffee with kettle, plus a fully stocked mini-bar. There is also very efficient and free wi-fi in the rooms. The staff were absolutely first-rate, with great sense of humour yet very professional and with a keen eye for detail. It is this attention to detail which makes this such an excellent hotel. Nothing is left to chance! And nothing is ever too much bother; the staff are helpful in the extreme. Added to all this, the lounge and dining areas are very comfortable and modern and furnished to a very high standard and make for relaxing places to eat, drink and be merry! The food is excellent, from a vast breakfast spread covering a wide array of hot and cold food to sumptuous evening fare with both table d'hote and a la carte menus. Quality and quantity are second to none. There is also a very large swimming pool, heated and open from March onwards. It is one of the best hotels I have ever stayed in anywhere and I cannot praise it enough. It maintains an excellent standard and consistently so. In this area I cannot imagine staying anywhere else! Its location is excellent, ideally suited for walking the many coastal and mountain footpaths in the area as well as simply strolling into Sorrento, or tripping further afield to Herculaneum, Pompeii, Vesuvius, Paestum, Capri, Ischia and Napoli. Public transport is excellent in the area - strikes permitting!

"Beautiful Hotel Inside and Outside"

5
11/04/2017

Old fashioned hotel with excellent interior colour and blue sea and winding road to look out, beautiful garden too. Italy appears to be more expensive than other med euro countries for holidays, wondering why? Happy to go back but taxi is min EUR90 one way for 3 travelling from Napel airport.

"Relaxing Week"

5
11/04/2017

Spent a week at La Solara at the end of March 2017, to have a relaxing and stress free week and we were not disappointed. It is difficult to find anything negative to say about the hotel and it's very professional staff. The room with a sea view was awesome, the food was consistently good, the hotel itself was clean and well laid out, the pool was huge (and heated) and the hourly shuttlebus into the main town of Sorrento was punctual and worked well. I found the staff were all very helpful, friendly, professional and they all seemed to really enjoy what they were doing. A sign of good management perhaps. We had a wonderful week at La Solara and will consider returning in the future.

"Welcome return to La Solara"

5
10/04/2017

We have stayed at La Solara many times ,returning recently after a gap of five years. We were delighted that the standard of all aspects of the hotel had remained as good as ever. The accommodation, food and all staff are of the best quality we have ever experienced . We shall not leave it another five years before we visit La Solara again. Thankyou

"Gluten and sugar free with no fuss"

5
06/11/2016

Thank you, I needed a restful break and got it. We were upgraded to a view of Capri, with large balcony with deck chairs. Big double bed and large room, tea making, bath, good sized TV. Shuttle every hour until 11.15, very good and friendly service. Sorted out my gluten free and sugar free needs efficiently and with care, staff so good at making us feel looked after. Everyone made to feel special.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear frankie57 Thank you for your comments on LA SOLARA and it is a real pleasure for all the staff and for me. This flatters us and helps us to always give the best to our beloved guests. We are waiting for you in the near future and we will endeavor to make your stay with us once again memorable. Greetings from all of us Ugo Di Maio

"Nice hotel outside Sorrento"

4
05/11/2016

I stayed in this hotel 1 week to relax before taking a class in France. I wanted a quiet hotel with a great pool, and this hotel was great for that. Pros: - Excellent pool with lots of well-maintained deck chairs. - Food was good, prices were reasonable for the high quality. - Service was great. The employees knew my preferences after only a few days. - Sunday night they had a special dinner on the pool deck. The food was amazing and the staff was singing at the end. Very cool. Cons: - Located outside the city of Sorrento. The hourly bus was prompt, but you had to plan around the bus schedule. Too far to walk from the city to the hotel, and the road was windy and dark at night. Taxi to the hotel was ~40 euros. - Most of the other guests were on all-inclusive meal plans. The restaurant seemed to be geared toward that model. I felt awkward going to dinner not having an assigned table number because I wasn't there as part of a package. The hotel facilities were great and the staff were friendly. The bed was hard, but that seems to be the norm in southern Italy. Very quiet at night. Wi-Fi was good, I got some work done with no drop outs. I would stay there again if I couldn't find another hotel in town with a great pool. I mainly went there for the pool and it didn't disappoint.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Tera S Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. For the sleep quality we have the possibility to change hard mattresses with soft mattresses, if required, and I'm sorry that you have not asked the reception to change them. Having the majority of our guests (80%) half board including dinner, knowing the goodness of our cuisine, throughout their stay to give the best service is assigned a table for the period that they are with us. Our a la carte service, for our guests on bed and breakfast, is available from 12.00 to 22.00 and we are more than happy they feel the goodness of our cuisine at a moderate price. The management and staff all try to preserve this for our guests in the future and look forward to having you back in the near future. Thank you from all the staff and the management. Ugo Di Maio

"Fantastic Stay"

5
01/11/2016

We chose this hotel due to the previous reviews being so positive. They were not wrong, we were a large party of 10 on holiday celebrating my parents 50th Wedding Anniversary and they were made to feel special by the fruit bowl and fizz that awaited them. All the members of staff we encountered were friendly and helpful, especially in the dining room where we had a few requests for plain food after a bout of illness that our children must have bought with them. Even at the end of season, when all the staff must have been longing for a break they still managed to be cheerful and the hotel was spotless. The pool was particularly good as it was really warm, clean and still open at the end of October. The hourly shuttle into and out of Sorrento is a fantastic bonus and so convenient, especially as it would be quite a trek into the main shopping area. I would definitely recommend you stay here if you're looking for a clean, relaxed, friendly holiday.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
DavinaLB We can only write ""GRAZIE"". The entire staff thanks you for all that you have highlighted. This makes us happy and makes us work with new energy. We look forward to your next stay with us. CIAO from Sorrento The entire staff and management Ugo Di Maio

"Perfect tucked away from the crowds"

5
01/11/2016

Large room with balcony. Heated pool. Hourly minibus into centre of Sorrento (too far to walk). Fabulous breakfast. Really great customer service from all the staff we encountered. Highly recommend. If arriving by train minibus picks up 3 minute walk away.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear BCUandaway Thank you for your nice words. Everyone of us are waiting for you on your next visit and we will certainly do our best and try to have always with us when you will be in Sorrento. See you soon The entire staff and management. Ugo di Maio

"Quite simply great service, superb food"

5
31/10/2016

Quite simply great service, superb food & wine and a relatively large pool for the area. The perfect base for exploring the Neopolitan Riviera and it's fascinating sights. Thanks for a wonderful holiday!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear rrollins1 The entire staff thanks you for all that you have highlighted. This makes us happy and makes us work with new energy to have more and more friends who return to us year after year. We hope to see you again soon. The entire staff and management Ugo Di Maio

"bella bella, La Solaro magnifico what a wonderful hotel."

5
31/10/2016

This is a lovely hotel and the staff are fantastic, the free bus into town takes about 10/15 minutes and runs every hour back and forth and drops you very centrally near the main square; I would definitely go back.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear ozberthove Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this little bit of heaven for our guests in the future and look forward to having you back with in the near future Thank you from all the staff and the management. Ugo Di Maio

"Couldn't fault, just not for us"

5
31/10/2016

This is a really lovely hotel. The staff, every one of them are attentive, responsive and helpful. It is spotlessly clean and the rooms are lovely. We had a gorgeous sea view room, albeit a tiny balcony. We just didn't really like the waiter serviced dinner, a bit stuffy for us. It felt like a cruise on dry land. Imilely the pool bar at lunch time. Thi I no reflection on the staff they were wonderful and we realise that a lot of people enjoy this waiter service. We enjoyed breakfast very much. It is a way put of town but the courtesy bus is fantastic ... honestly there is no fault to be found. Thank you to all

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear jandmoz We thank you so much for the precious time spent on commenting your stay. Thank you, as well, for reporting that you had, again, an excellent stay. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome. The variety and meticulousness of our services mean that we are able to guarantee all our guests a pleasant and satisfying stay. Till your next visit, Best Regards from all of us Ugo Di Maio

"Good to return!"

5
31/10/2016

We stayed at La Solara the first two weeks of October and for the second time this year. We received a warm welcome once again and we keep returning because nothing is too much trouble for the staff. The hotel is immaculately clean, the service is excellent, and the overall ambience is calm and relaxing. For us, the highlight of our stay has to be the quality and variety of the food. The hotel wi-fi signal is good. Evening entertainment is offered on a couple of days, which is just right. The out of town location offers great views if you have a sea view room, and it is easy to get into Sorrento on the courtesy bus. We shall return!

"Amazing stay!!"

5
29/10/2016

My husband and I enjoyed a holiday from 21 - 28 October 2016 at La Solara with our daughter, son in law and grandson. They had stayed twice previously and were eager to take us with them. Our expectations were very high as we had heard so much about the hotel from them. It excelled our expectations in every way. The staff, without exception are amazing, so busy, but time for everyone, young and old. I cannot pick out individually really members of staff as they are all so friendly, welcoming and make you feel so special. Having said that, I could not submit a review without a mention of Peppe who is an absolute delight. He is so happy and friendly with everyone and it is so obvious that he loves his job (keep it up Peppe you could finish up in complete charge of the Best Western group)! The other staff people, Nello in particular, he remembered our grandson from previous holidays which is really nice also on an evening of entertainment it was a delight to hear the bar waiter do a rendition of Elvis, very nicely done and entertaining. Peppe to our surprise was also very melodious! The cleanliness of the hotel is to be applauded,, not a speck of dirt anywhere, bedding and towels immaculate and a chocolate left on the bedside tables each evening, (by fairies perhaps, wouldn't be surprised as the hotel itself feels very magical). The food is lovely and presented so well. The gala evening was a joy and a complete surprise to my husband and myself. The chef's all lined up afterwards to great applause and justly deserved. The swimming pool is heated and in October this was greatly appreciated. Having said that the weather was lovely all week except for one day of rain and a thunderstorm.The shuttle bus was greatly appreciated also and the drop off point in Sorrento was central and near the railway station etc.,I cannot praise the hotel staff enough for making our holiday with our family one to remember and hopefully we will return (soon as possible)

"Great hotel"

4
27/10/2016

Amazing views, really friendly staff, pool lovely, great shuttle service - which you couldn't stay here without. Great choice at breakfast. Only criticism is that the decor is slightly dated. Would recommend staying here, as long as you're not looking for a lively hotel.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Katie H Thank you very much for your deductions and we are very pleased to read such comments of our customers and that the hard work of our staff is appreciated. We always try to give our best to make your stay as pleasant as possible. We hope by your next visit you will appreciate the update of our Hotel. Greetings from Sorrento and from all of us Ugo Di Maio

"Exceeds expectations"

5
26/10/2016

Friends and reviews highly recommended this hotel. It completely exceeded expectations! The staff were friendly and went out of their way to be helpful. The food was wonderful quite simply the best hotel food we have ever eaten. Already planning to return.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear ItalianophileYarm We are all happy to have satisfied your desires. We hope that this will be also in the future. Surely we will do everything to make your stay with us always to your liking. Greetings from all of us Ugo Di Maio

"Brilliant!"

5
26/10/2016

Our 3rd visit to this superb hotel in beautiful Sorrento. From the second we arrived with a hug from Peppe to the moment we left our holiday was excellent. Service is the watchword of La Solara and it succeeds in every way. The staff are brilliant, nothing is too much trouble for them. The hotel is beautiful, from its' position overlooking the Bay of Naples to its' well appointed rooms and public areas.. The food is wonderful and dinner each night is eagerly anticipated. We love that the staff always remember you. We will return again. Thank you to Marcello, Nello, Franco, Angelo, Peppe and all the staff who made our holiday so enjoyable.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear CASTORIANS Thank you very much for your deductions and we are very pleased to read such comments of our customers and that the hard work of our staff is appreciated. We always try to give our best to make your stay as pleasant as possible. We hope to revisit in the near future. Greetings from Sorrento and from all of us. Ugo Di Maio

"Wonderful!"

5
24/10/2016

We have just had 1 week at the Hotel La Solara and it was absolutely wonderful!The staff are professional, efficient and so very friendly, and that is ALL the staff that we met, the reception staff were so polite and efficient, the housekeeping staff always smiled and spoke and do a fantastic job keeping the beautiful rooms so very clean, the waiters were brilliant, again efficient with a wonderful attitude which creates a real joy to enter the restaurant. The food was gorgeous and plenty of it, the gala night was nice where we could see and appreciate the chefs who obviously work so very hard behind the scenes.The bedrooms were well appointed, lovely,quiet,clean and the beds exceptionally comfy,the tea/coffee facilities in the room were much appreciated too, and the view from our sea view balcony was picturesque.At the end of our holiday I know most people do not want to leave but we Really didn't want to leave. I know this hotel has a lot of repeat clients and I can see why. I can usually find fault with something but I can honestly say that I couldn't here, we just loved it! Please keep up the good work Hotel La Solara, you are doing everything right!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear JacquiS S What can we do if not thank you very much for your comment. We are grateful for the kind words had for our staff and for our hotel. We are already awaiting to have you with us again in the near future and try again to give our best performance. Greetings from Sorrento and from all of us Ugo Di Maio

"lovely hotel away from busy sorrento"

5
24/10/2016

Just returned from a lovely stay at this hotel.The staff were very polite and friendly. The welcome drink was very nice before we went to our room, and we received a nice surprise of a bottle of bubbly and some snacks to our room for our wedding anniversary. The food was very good with lots of choice and a good salad bar to help yourself too. The hotel bus was needed to get down to Sorrento always on time, you can walk down to Sorrento but the road is narrow with busy traffic,if you ask you can get dropped of part way down where the footpath starts it's a lovely view from there. You can get buses and trains from Sorrento to lots of places like Pompeii and Amalfi. Just want to say thank you for a lovely stay.

"Great for a Relaxing stay"

4
22/10/2016

Just returned from a week here. The hotel is set high up on the outskirts of Sorrento town, the views are stunning over the sea. As there is only 58 rooms, there is a homely feel. There was a bottle of Champagne and canapes in our room when we arrived (we were celebrating a special occasion) and our room which was spacious and clean over looked the pool. The food in the restaurant for dinner is lovely, has a great selection and service is excellent. The pool is big and there is ample loungers for guests. Food in poolside bar isn't up to the same standard as dinner unfortunately. The shuttle bus service into town is excellent. Hotel doesn't appear to take cash, which we found frustrating at times as we would have liked to pay as we go, although reception will provide an updated bill at any time.

"Lovely Hotel but not as quiet as expected !"

4
22/10/2016

This is a lovely small hotel with good food, very clean and a very friendly atmosphere. It is a few miles outside Sorrento but the excellent courtesy mini bus operating hourly in and out of Sorrento from 0745 until 2315 more than compensates for this. The nature of the Hotel means that people mix well, new friendships were formed and everyone seemed to enjoy themselves. One thing not apparent from the website/brochures is that this Hotel is on quite a busy and noisy main road. We had booked this holiday 11 months ago through Thomsons and requested a quiet room on a high floor with a sea view and balcony (for which we paid extra) - previous reviews I had read suggested this was a good option ! It was disappointing therefore to be allocated a room on the first floor, directly over the main entrance. During the first few days of our holiday there was not air conditioning on (apparently it gets switched off at the end of September), and the room was very warm at night. Leaving the patio door open meant being disturbed at night by late arrivals and deliveries to the Hotel - not a very good night's sleep ! After requesting that the air conditioning be turned back on, this was done, and things were slightly less noisy, but I would still have preferred a quieter room even if it meant not having a sea view !

"Another wonderful stay at Hotel La Solara,"

5
19/10/2016

Thank you to everyone for making my 60th Birthday a time I will always remember and our 7th holiday as perfect as ever. It was lovely to see all of the staff again, who are a credit to this hotel, each and everyone one of them, their service and hard work is exemplary. This hotel is perfect in every way from the attentive staff, to perfect surroundings just outside busy Sorrento, there's a complimentary bus service. A lovely hotel, the rooms are spacious and clean. We had a sea view room and terrace on the 3rd floor. The food in the restaurant is superb! There is an enormous pool and excellent bar service. Entertainment is provided three times a week. We cannot wait to return for our next visit, many many thanks to everyone

"Lovely Hotel"

3
18/10/2016

I booked this hotel after reading about it on this site. The hotel is extremely clean & well looked after. The food is beautiful & the chefs make some beautiful Italian dishes. Most of the waiters are brilliant & nothing is too much for them. One waiter though gets a bit moody & the plates are dropped in front of you! That same waiter doesn't wait for you to finish the food before he removes the plate from you! We found this extremely rude & asked him if he'd wait until we finished. After that he left the dirty plates on our table for almost 15 minutes between courses! The bedroom was a lovely size & the cleaners kept it spotless. The only problem I found was that the bed was so hard & uncomfortable, I didn't sleep properly for the entire duration my holiday. I ended up going home very run down & exhausted!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
"Dear 164NP, Thank you for your comment and for your kind words for our staff, our service and LA SOLARA. I'm sorry for the behavior of a waiter to you and not knowing who was I am sorry that I can not take a disciplinary action against him. For our hotel the customer is the king and should be treated as such. Will be my care to investigate to make is that this case is the first and the last. I'm at your disposal for everything related to this case. For the sleep quality we have the possibility to change hard mattresses with soft mattresses, if required, and I'm sorry that you have not asked the reception to change them. Our hard work is rewarded by your comments and we are proud for what we may offer to our valuable guests. We hope to have you again with us in the near future. Greetings from Sorrento and from all of us Ugo Di Maio"

"45th wedding anniversary"

5
16/10/2016

What a fabulous holiday. Everything was first class, super hotel, fabulous food, excellent decor and surroundings. Scrumptious food. First class staff in bar, restaurant and reception. First class all round. 11 out of 10.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear greekyb Thank you for your positive feedback. It is very rewarding to receive such good comments and I know that all our staff at the La Solara, appreciate them greatly. Such feedback as yours, encourages us all here at this Best Western Hotel to strive for even greater customer satisfaction. We all look forward to welcoming you back to the La Solara Sorrento in the not too distant future. Kindest regards Ugo Di Maio

"Fabulous !"

5
15/10/2016

We have just spent five days at la Solara for our 35th wedding anniversary.We chose it for its excellent reviews and how true they are . On arrival you are greeted with a glass of fizz while your cases are brought up then you can check in at your leisure .Every single member of staff was happy friendly and very helpful. We had a room with a wonderful sea view and a huge balcony with sun beds and a table and chairs.We also had a lovely fruit basket as I had emailed to let them know it was our anniversary.The whole hotel is spotlessly clean as are the bedrooms . The pool area is very sunny and you can have a nice lunch out here too .The food was excellent and a new menu daily with plenty of choices and fabulous service . The part we found so nice is that all the guests chatted to each other and shared tips of trips and places to visit . The hotel bus was a great idea and we used it every day to pop into Sorrento in about ten minutes . I can now understand why so many guests return each year. Well done la Solara we look forward to coming back .

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear rozf60 Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you back with in the near future. Thank you from all the staff and the management. Ugo Di Maio

"Autumn Break"

5
14/10/2016

Please disregard the Best Western reputation, this hotel is superb. Great facilities and a great location. All staff were very knowledgeable and helpful. The hotel occupies a space on the hillside overlooking the Bay of Naples just outside of town. A courtesy bus running on the hour form 07:00 until 23:00 each day means that is an advantage not a drawback. We stayed half board and were very impressed by the food, if for some reason the menu does not suit on any given day just advise the waiters and they will ensure you get something to suit you. It has to be said they also cater for those with dietary requirements too, just tell them in advance. The pool is heated out of main season and is service by its own bar and snack facility. Overall a great place to stay with attentive, helpful staff.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Mikeyd303 The entire staff thanks you for all that you have highlighted. This makes us happy and makes us work with new energy to have more and more clients who return to us year after year. The entire staff and management Ugo Di Maio

"Lovely hotel, ideally located for peace and quiet"

4
14/10/2016

We stayed here as a family of 5 in August 2016. I read the reviews with interest prior to making the choice to stay here, and went armed with this information and wondered whether it'd be that good. I like to keep the reviews I write factual rather than emotional, so here goes... The welcome was first class, after a 2 hour journey from the airport (I kid you not - in august it's traffic hell ) we were greeted to prosecco and nibbles in our room, whilst the children and my dad had a beautiful fruit basket awaiting them. The waiters in the restaurant were lovely, especially Franco, Nello and Marcelo. The only downside for us that one of the waiters went from being attentive and funny to a sullen moody, and quite rude person towards the end of our stay..not the kind of memory you want to leave with really after paying so much for a holiday. Good points: food, majority of the staff, cleanliness and location. gala dinner was lovely Not so Good : Bar Prices ( twice that of Best Western in rome), lack of ambiance in the evening other than twice weekly "cabaret" of sorts Really good shuttle bus service every hour in to Sorrento. You can get the bus at 9.15 after dinner and get the last bus back for something to do in the evenings There is a launderette just as you get in to Sorrento, if you ask the driver he will drop you there and also pick you up on his way back round to the hotel. Highly recommend this rather than taking too much clothing, very reasonable rates You can opt to have a 3 course lunch instead of dinner if you'd rather go out in the evening Pool Bar prices for food were very high - especially if travelling with children - sharing a toasted sandwich with fries or a pizza is a good option We asked the hotel to book a boat trip for us, as we didn't like the look of the tourist trips. this was an excellent move and we end ed up going out on Salboat - see my review on the Salboat page - it was amazing

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear TheKayfamily Thank you for your comment and for your kind words for our staff, our service and LA SOLARA. I'm sorry for the behavior of a waiter to you and not knowing who was I am sorry that I can not take a disciplinary action against him. For our hotel the customer is a king and should be treated as such. Will be my care to investigate to make that this case is the first and the last. I'm at your disposal for everything related to this case. Our hard work is rewarded by your comments and we are proud for what we may offer to our valuable guests. We hope to have you again with us in the near future. Greetings from Sorrento and from all of us Ugo Di Maio

"great location and friendly staff"

5
12/10/2016

We stayed for 11 nights and after our initial disappointment of a balcony room with no view at rear of hotel was dealt with by reception staff upgrading us to a pool view balcony room we had a great stay. The hotel was spotlessly clean and having towels changed daily and bedding almost as frequently was a great plus with my wife. The staff were always on hand to help, and nothing was too much trouble for them. The restaurant was bright and airy and there was plenty of space btn tables. the self service breakfast was continually replenished and the evening meals always had plenty of choice for my wife who is a coeliac. Our only grouse was the mattress was very hard, but we accept this is a matter of choice and the hotel cant please all guests. This hotel certainly deserves its high trip advisor rating

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear colin h Thank you for the nice words had for our hotel We regret that you have not found the mattress to your liking. This was our negligence in that we have a choice of mattress / pillow soft or hard and that is not well-publicized. For your next visit we will do everything to make your stay completely to your liking .. Greetings from all the staff who appreciated your words and the management Ugo Di Maio

"Best Western Hotel La Solara Sorrento."

5
12/10/2016

We have recently returned from our 16th holiday at this lovely hotel.On our arrivel we were warmly greeted by the staff members as we met them again. As always the food was excellent,and beautifully presented.and plentiful.The hotel itself is sparkingly clean and spacious..The pool area is well furnished with plenty of sunbeds and complimentary towels.There is also a lovely terrace with tables and chairs.The staff are all excellent ,very helpful and kind.We have already booked for next year,but you can only find out just how lovely this friendly and happy!!!hotel is by visiting yourselves..GH.and B.B.Oxfordshire UK

"Nine stays at the same place should tell you all that you need to know."

5
09/10/2016

Where do I begin? My La Solara experience started back in 2003, when my wife, myself and our 16 month old daughter dipped our toes in Italian waters for the first time by selecting this (my wife's choice, not mine) for a spring break. I recall my groan as after a coach transfer we were confronted by a steep slope up to the hotel. I need not have worried however as a then younger Massimo took our cases, put them in an electric trolly and they were swifted away, leaving us with a short walk to our destination. We fell in love with the place there and then but it's not just the hotel, it is of course spotlessly clean from top to toe, there's never anything out of place and the rooms are comfortable but what makes this place however are the staff. I'd love to mention each and everyone we've encountered over the years but the list is long. However, from management down you will not find a better set of people anywhere else and I count myself lucky to have them all as close friends. I cannot wait to visit this jewel for the 10th time and reacquaint myself with its charm, views, wonderful food and the best set of staff it has been my pleasure to encounter. I've read reviews from some who've complained about the road outside, the traffic on it, the fact that a 10 minute bus ride is necessary should you wish to visit Sorrento, if that's all you can find to moan about then you need to readdress your life. Just embrace the hotel, it's surroundings and wonderful staff. We do and that's why we keep returning.

"Fantastic Time"

5
07/10/2016

Right from the very start when we arrived at 10pm to find plates of locally produced food waiting for us, to the end of our 7 day stay we were completely looked after by the Hotel and it's wonderful staff. Nothing is too much trouble for them, they go the extra mile time and again. The Hotel is ten minutes by free shuttle bus to the centre of Sorrento (10 out of ten for the bus and its driver) we preferred to be able to get away from the hussle and bussel of the town. The pool is large with plenty of space as the hotel only has 58 rooms. Evening meals are waiter service same for Sunday's gala dinner, all of this is a real treat with the food being excellent. Room spacious and very clean with a sea view. We met lovely people and had a real fun time with them, we cannot find fault with anything and wish all of our holidays could match this one. We will definitely return and can now understand why there are such rave reviews on Tripadvisor THANKYOU

"Excellent base for exploring the Sorrentine peninsula on foot"

5
07/10/2016

It may not be the prettiest hotel, but the wonderful staff keep La Solara spotlessly clean and truly look after their guests. The meals were much better than we expected, with a good choice for each of the three dinner courses plus a tasty salad bar every evening for an additional first course. Our room (316) was spacious, with a balcony overlooking the pool and a well appointed bathroom. The wi fi worked well for email and digital newspapers. We recommend the free Italian lessons (Tuesday and Thursday 3pm-4pm) with Salvatore in the airy and comfortable hotel lounge. Being a little way out of town meant that we weren't disturbed by traffic noise and we enjoyed walking down to the local beach for a swim at the end of the afternoon. When we asked at Reception about local walks they supplied us with the Sorrento Country Walks map and we enjoyed exploring the olive groves and lemon farms on foot away from crowds and traffic. Sturdy footwear is recommended and, since the terrain is extremely up and down, the cooler September temperatures were ideal.

"Superb hotel"

5
04/10/2016

Just returned from a week at the La Solara and can thoroughly recommend the whole experience.Excellent helpful staff in all departments,free shuttle bus hourly to Sorrento (2 miles),food on half board basis couldn't be faulted,buffet breakfast and varied nightly menu all cooked to perfection and served very professionally. We upgraded to a sea view room which was well worth it for a fantastic view over blue blue Med. A great break at a great resort.

"perfect five day break"

5
03/10/2016

what a loverly relaxing place to stay the staff are excellent nothing is to much trouble it is placed just outside Sorrento in a very peacfull location there is a mini bus goes down to Sorrento every hour free of charge which was a god send and is only ten minuites away it is the cleanest place I have everstayed what a fantastic break it was will be going back

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Chittocks Thank you for your nice review and for the excellent words had for all of us and for La Solara. Your suggestions will certainly help to give a better service. In awaiting to have you with us again the near future we send our best regards Ugo Di Maio

"Comforting"

5
03/10/2016

Clearly attempting to inform potential travellers about 'La Solara' and highlighting all the positives is a difficult task particularly when so much has been written before. However I will add my perspective based on personal experience. It is situated 3klm form Sorrento Centre, therefore away from the hustle and bustle in a quiet little spot and the centre can easily be reached by the hotels courtesy bus. It is not swanky or modern but rather has an old world charm, comfortable and safe, reassurance for those guests who want this more than all the 'bells and whistles' that others may offer. Is it not comforting to know that at any time of day you can wander to the pool and find numerous sun beds and the big decision is where to sit!. People choose hotels for many different reasons, surroundings, the views, quality of the food (and La Solara has these) but what makes this Hotel different is without doubt the staff, helpful, attentive and with a genuine caring attitude. Guests return year after year and to many it's like having an extended family and the staff always provide a warm welcome 'new or old. Sorrento and the Amalfi Coast is a beautiful part of Italy, with so much to see and do, which is why so many people return year after year. Surely sitting in Tasso Plaza with a glass of wine watching the world go by is a pleasant experience. How would I sum up La Solara, well it's like an old pair of slippers, safe, warm and comforting, with good food, lovely views and really nice people who look after you. Would I go back..............I've just booked! K.Tabram

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear checken ( La Solara is like an old pair of slippers, safe, warm and comforting, with good food, lovely views and really nice people who look after you). Thank you for your comments and for your kind words for our staff and for our service. We can not do anything else to say “ THANK YOU AND WAITING FOR YOU AGAIN NEXT YEAR” Greetings from La Solara Ugo Di Maio

"Great little hotel with a friendly family feel"

5
03/10/2016

Nice friendly hotel. Many of the guests had visited many times over the years and were welcomed back like old friends. Excellent food, with great quality and variety. Lovely, clean swimming pool and fantastic views. Only problem with our visit, was the very hard and uncomfortable beds.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear jon b Thank you for your kind words towards our hotel and our staff. Your deductions are read with pride by our staff and give them the incentive to continuously improve their performance. For the sleep quality we have the possibility to change hard mattresses with soft mattresses if required and I'm sorry that you have not asked the reception to change them. We look forward to your next visit. Best regards from Sorrento Ugo Di Maio

"Best Western - When Best is Best"

5
02/10/2016

Wow, what a brilliant week. I have stayed in many hotels over the years, but ALL the staff in this hotel have an attention to detail and respect for the customer that goes the extra mile. Just ask and nothing is too much. The food is fabulous, don't bother eating out at all. The evening meal was seriously good and made for the highlight of each day and the Gala Meal was simply perfect. This is an excellent hotel, run very professionally and it's clear that all the staff are well trained, are clear about their role and what is expected of them and the result is perfection. Our stay was excellent and it was a real pleasure to stay at Hotel La Solara.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Wrightgl thank you for the beautiful deductions about our hotel and our service. We try every day to improve and we are very pleased that our guests approve our work with their fantastic opinions. Greetings from all the staff Ugo Di Maio

"Holiday for one week at La Solara"

5
02/10/2016

A fabulous traditional hotel which is a five minute drive from the centre of Sorrento on the courtesy bus provided. A warm welcome awaits with a glass of champagne to kick start your holiday. The hotel is spotless and the staff are very warm and friendly helping you to feel at home. The swimming pool and sunbathing area is fab with unspoilt views! It is understandable why so many guests are repeat visitors. I hope to return some day! Thanks again for the hospitality and a wonderful bonus to be staying in a sea view room! A very special holiday ??

"So good we returned 2 years later."

5
01/10/2016

When we decided to return to Sorrento we knew that we wanted to stay in the same hotel we had last time. We were again treated so very well by the staff. Nothing was too much work for them to do to make our stay memorable once again. We appreciated Massimo, at the front desk so very much for all his help. While the hotel isn't in the centre of the Old Town, the shuttle service is good. Staying in this location is nice and quiet. The breakfast buffet has a wonderful selection of foods and drink and the staff there making an effort for all the guests to feel welcomed.

"Truly amazing"

5
30/09/2016

Wow! What an amazing hotel. We immediately felt welcomed when our luggage was taken care of and brought up the steep hill for us; and we also received a welcome drink of champagne before we checked in. The rooms were basic, but very clean and had everything we needed for the duration of our stay. The waiter service for the 3 course evening meal was a lovely surprise and the food was all delicious! The staff all work so hard and are very approachable, they strive to ensure you have a wonderful time and absolutely nothing is too much trouble! I will be recommending this hotel with no hesitation to others! Keep up the good work! The one thing I will say, but of course is only a minor issue is that the wifi in the bedrooms isn't the best.

"Another happy and successful trip"

5
28/09/2016

We stayed here October 2015 and it was so good we went back this September 2016. The hotel is so clean it is better than most hospitals, I have never stayed in a hotel as clean as this. The staff just cannot do enough for you and always with a smile. I am sorry if people do not like this hotel but I really cannot understand some of the negative comments. If you have a problem you just have to tell the desk and they try their very hardest to sort it out. The pool is excellent with a fabulous snack bar, the food is amazing and if you leave the dining room hungry then you really are being very picky it truly is restaurant standard with a brilliant salad bar and the gala nights are superb. In my opinion this is a four star hotel masquerading as a five star the staff are fantastic and Marcello runs a fabulous restaurant. As I said earlier we have stayed here before and we will be back for that I am sure. Do not be put of by the fact that the hotel is not in the centre of the town, the free shuttle bus is every hour though out the day and you can set your watch by it. If you are looking for relaxation and a truly memorable holiday then you cannot go far wrong with this hotel.

"Pleasant - but not central Sorrento"

4
26/09/2016

My sister and I visited this hotel recently and overall impression was that it was ‘pleasant'. We arrived late on a Monday night (around 11.30pm) and we were greeted by the lovely Antonio. We were quite hungry at this point and he informed us that the kitchen closes at 9pm and so we couldn't get anything to eat. But he still checked with the kitchen staff and said they could whip us some sandwiches. We said no in the end because my sister is gluten intolerant (abbreviation: “GI”) and she didn't fancy GF bread and as we were quite tired anyway, we decided to go to bed. The room itself was not what I am normally used to… I normally choose hotels that are quite modern looking/contemporary and the décor was not exactly my style, but we quickly got used to it. We thought as we were in Sorrento, it just wouldn't feel right if we didn't have an “Italian” feel to the room. The tub in the bathroom was quite small and whilst showering I kept hitting the screen and the shower head/taps which was a little annoying but hey ho, not a big deal. The TV in our room had only 2/3 English channels which actually became our saviour for one of the days because my sister was not well so we ended up staying in our room for the whole day. On the first night, I was awoken at 3am because I could hear the couple upstairs arguing and throwing things around in their room!!! Obviously this is not a reflection on the hotel but made me think gosh these walls are super thin! I managed to go back to sleep amidst the arguing (luckily I could not understand what they were saying!) and then was awoken at 9am by the maid. Our room was situated right next to the store room on our floor so each morning we were awoken by the store room opening and closing and sometimes the hoovering! Slightly annoying but we thought never mind. On the first morning we were there, we went downstairs for the free breakfast that the hotel offers. Before I talk about the breakfast itself, I think I should add here... and this is not by any means a bad thing, just an observation I made. Me and my sister seemed to be one of the few young people staying in this hotel (we are in our early 30s) and I think we sort of stuck out a little bit. It seemed to me that most people in the hotel were much older (ages 50+) – and everyone seemed to know someone there! Reading the other tripadvisor reviews, it seems that there are a lot of returning guests…so I am sure people have made friends here which is actually quite sweet. Again, this is not a bad thing, it's simply an observation I made. So, the actual breakfast… there were teas, coffees, juices, yoghurts, pastries, toast, eggs (only scrambled however), a meat dish too (different each morning), fruit. As my sister is GI, the staff did give her GF toast which was nice of them. The staff at breakfast were always very chirpy and friendly. My only suggestions to improve the breakfast would be to include an omelette station (some of us don't like watery scrambled eggs) and extending the breakfast time - it would end at 10am which was a little frustrating especially if you wanted a little lie in and get ready before coming downstairs. The hotel has a very reliable and free shuttle bus service into the centre of Sorrento which ran hourly. The last bus to come back to the hotel from the centre was 11.15pm. One bit of advice here… try to use the bus when coming back. We took a taxi once from the centre back to the hotel and we were charged 25 Euros for a 5 minute drive! All in all, it's a nice hotel and staff are super helpful. I think for us personally, it was a little too far from the centre of Sorrento for our liking because we relied heavily on the shuttle bus. I felt like we were constantly looking at the time to ensure we didn't miss the last bus, especially if we were in the centre of Sorrento having dinner.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear SoniSquared Dear Adventure Machine, I thank you for your review and certainly we wll take note of your suggestions even though for us it is better to know immediately our faults to improve immediately our services. For your next visit to Sorrento center at the end of your stay we would like to know if you had longing of our Hotel. Best greetings from the entire staff and management Ugo Di Maio

"Bright, clean, comfortable"

4
25/09/2016

This hotel is a pleasant respite from the busy activity down the hill in Sorrento. It's worth the shuttle ride to be in a quiet spot up in the green hills. We were delighted by the attentive service provided, especially grateful to Giovanni, Antonio and Massimo. Our balcony was a little outdoor restaurant where we could enjoy the wine and treats found in the town. The breakfast provided was first rate and the dinner menu and service top notch too.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Mike Thank you for your comment and for your kind words for our staff, our service and LA SOLARA. Our hard work is rewarded by your comments and we are proud for what we may offer to our valuable guests. In awaiting to have you again with us to spend an unforgettable stay with us. CIAO from Sorrento and from all of us Ugo Di Maio

"A wonderful time had by all"

5
25/09/2016

This was our first holiday in Italy and stay at la solara but it will not be our last. From the moment we stepped through the entrance doors to the hotel we knew we had made the right choice as we were greeted with a warm welcome and a nice ice cold glass of prosecco and a glass of fruit juice for our 9 year old daughter, which was very welcoming. As we were also celebrating our anniversary during our stay we had a lovely surprise of a chilled bottle of prosecco and a bowl of fruit in our room a very nice thought from the management. We were blown away at every element of our stay at la solara from the warmth, helpfulness and professional attitude of all the staff to the wonderful and plentiful food served in the restaurant and by the the pool at lunchtime. The whole hotel is spotlessly clean which is a credit to the cleaning team. The pool area is great, our daughter loved it, we never had a problem in finding 3 sun beds together if we did Antonio was always there to lend a hand ( a big thank you to him). The alfresco gala dinner was a wonderful experience it also gives you the opportunity to thank the chefs for their hard work in preparing the lovely food. Every member of staff too many to name individually went out of their way to make our holiday such a memorable one, we are already talking about returning to ltaly and la solara in 2018 we all can't wait to return. Sending a big thank you to everyone at la solara for making our first visit to ltaly such a unforgettable one. From the Coleman family

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Andrea C Thank you for your comment and for your kind words for our staff and for our service. We can not do anything else to say “ THANK YOU AND WAITING FOR YOU AGAIN IN THE NEAR FUTURE” Greetings from all of us. Ugo Di Maio

"Super Hotel!"

5
23/09/2016

Just got back from our second visit to this hotel. We have never returned to any hotel before so did have slight reservations as we had such a wonderful holiday last time. We shouldn't have been concerned, the food is restaurant quality, the rooms, restaurant, bar & pool are spotless. The staff just great. There are far more expensive hotels is Sorrento & they are good but the La Solara is better. The size of hotel is just right. The location is out of town by 3km but the hotels mini bus is reliable and free. One point about Sorrento itself is that the traffic does seem to be heaver than when we last came 3 years ago, not much the hotel can do about that but it wouldn't put us off from coming back.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Martin K Thank you for all that you wrote about our hotel and we are pleased that we have fully satisfied and that you make an excellent advertisement for us. GRAZIE! For your next visit we will do everything to make your stay again to your liking. Greetings from all the staff who appreciated your words and the management Ugo Di Maio

"Fabulous Hotel. Good for Coeliacs"

5
23/09/2016

We have just come back from a fabulous holiday at La Solara, a wonderful hotel, and particularly good for those who are Coeliac. We received really good and friendly service, including a meal at 1 am when we arrived following a late flight. My wife has to have gluten free meals and providing these was absolutely no trouble at all. The food in general was excellent and varied, with good choices for all meals. It was a pleasure to eat there. All the staff - reception, restaurant and house keeping were friendly and helpful, and it is worth remarking that all rooms and facilities were immaculate. The shuttle bus into Sorrento ran hourly, and we were dropped and picked up close to the town centre. The journy takes a few mimutes. La Solara is a hotel which exceeded our expectations, and we will certainly stay there again. Well done!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Derek I Thank you for all that you wrote about our hotel. The experience in our industry tells us to improve every day to satisfy always our guests and it is an honour that our guests appreciate our efforts. We will do everything possible that your next visit will be again to your liking. Greetings from all the staff and the management Ugo di Maio

"Good Hotel but not in Center of Sorrento"

4
19/09/2016

We arrived late at night and were offered a cold meal which was thoughtful of the hotel . Our room was overlooking the swimming pool and was a generous size with a lengthy balcony. The room decor felt a bit old fashioned but we quickly got used to it. Generally the hotel and room were kept very clean. We heard the toilet flushing loudly from the room next door especially in the mornings and at night and was a bit annoying. There is a free shuttle bus which runs from the hotel every hour until 11 pm and leaves Sorrento to come back to the hotel quarter past every hour until 11.15 pm. The shuttle bus came in very handy for trips back and forth to Sorrento and usually we timed it well after day trips to catch the bus back on time apart from one day when we came back from a day trip to Vesuvius and missed the shuttle by 5 minutes and had to wait an hour for the next one. Make sure you're at the stop for 10 mins past the hour because the driver is sometimes a few minutes early and doesn't hang around. Breakfast is buffet style with the same variety every morning. After a couple of days we were bored and it would have been nice to have an omelette station and a few changes of food each morning. Breakfast ends at 10 am which like most places is not ideal if you wish to have a longer sleep in the morning. Dinner is waiter service and the service was absolutely excellent. Each night has a different set menu with choices for starters, mains and dessert. There is nearly always a fish dish available every night. What we loved about dinner was the service and the flexibility where if nothing on the menu was to your liking they would make you something that you liked. The food was always delicious and well presented The only negative comment about dinner would be the ambient lighting was too bright and the setting too much like a school dinner room. I think soft lighting ( candles etc ) would make the dinning experience a bit more romantic On a Sunday night they have a gala dinner by the pool with live music. This is the only night full length trousers are required. Dinner starts at 6.45 pm and ends at 9.30 pm. You could have early dinner around 7pm and then take the shuttle into Sorrento for a few drinks and to sample the nightlife and get the 11.15 pm shuttle back. Unfortunately we never managed to do this as we always arrived for dinner later and didn't finish until around 10 pm. There is not much at the hotel in terms of entertainment after dinner apart from the in house musicians but they were not to my taste. To be honest there are no views from this hotel and even with sea view rooms you only see the horizon. You will NOT see the beautiful bay of Naples or Vesuvius from this hotel. The road leading up to the hotel from Sorrento is twisty, narrow and uphill with no pavement and with lots of traffic so not safe or ideal for walking. In conclusion this is a nice hotel with great service but a bit isolated. If I was going back to Sorrento I would pick one of the hotels further down the road overlooking Sorrento and the bay and with views of Vesuvius in the distance. The view really is amazing but not from La Solara.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Adventure Machine, I thank you for your review and certainly we wll take note of your suggestions even though for us it was better to know immediately our faults to improveour services. For your next visit to Sorrento center at the end of your stay we would like to know if you had longing of our Hotel." Best greetings from the entire staff and management Ugo Di Maio

"Fantastic!"

5
18/09/2016

We came here for a family holiday in August. Right from the moment we stepped into the hotel the staff were very keen to attend to our needs. We arrived late because of a traffic hold up. The restaurant ensured we had a meal waiting for us and took our cases up to our rooms. All the staff were all hard working, polite and efficient. They were on hand to give us advice when we asked for it. I can honestly say that we cannot fault it in any way and it exceeded o

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Dina H Thank you'for your comment and for your kind words for our staff and for our service. We can't do anything else to say “ THANK YOU AND WAITING FOR YOU AGAIN NEXT VISIT” Greetings from all of us. Ugo Di Maio

"Best Hotel in Sorrento"

5
18/09/2016

This was our 4th time at the hotel which speaks volumes about the hotel and the staff. From the moment we set foot through the hotel door we were welcomed and made to feel at home rather than just guests. There were many couples and families who had returned again and again to the hotel and we were fortunate enough to meet up with friends from a previous visit. The hotel is spotlessly clean inside and out, from the reception area to the pool. The location of the hotel is situated just outside Sorrento in a quiet area with beautiful views setup off the road. These views can be enjoyed from the pool, restaurant and rooms with a sea view. We would much prefer this than staying in the centre of Sorrento which is very busy and noisy. However, it is always nice to take the hotel courtesy bus into the town and enjoy the atmosphere. Sorrento is a beautiful place and central for visits to Capri, Ischia, the Amalfi Coast, Vesuvius and Pompeii. Our stay at La Solara was on a half board basis with breakfast setting you up for the day and an outstanding Italian evening meal. If you do find yourself wanting lunch then the hotel offers a lovely meal in the poolside restaurant. I must say ALL THE STAFF make this an amazing hotel, they are very special people who made my daughter's 21st birthday special. Thank you! We will be back....again.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear CoxFamily_12 Thank you for all that you wrote about our hotel. The experience in our industry tells us to improve every day to satisfy always our guests and it is an honour that our guests appreciate our efforts. We will do everything possible that your next visit will be again to your liking. Greetings from all the staff and the management Ugo di Maio

"first visit to italy"

5
18/09/2016

We had high expectations given the reviews and we where not disappointed our whole experience of the hotel could not have been any better lovely room but would update next time to a sea view with terrace. The quality of the food and service I could not fault and nothing was to much trouble we are booking for next year but this time for 2 weeks to enjoy more of Sorrento.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear wrendysansom Thank you for all that you wrote about our hotel and we are pleased that we have fully satisfied and that you make an excellent advertisement for us GRAZIE! For your next visit, 2017, we will do everything to make your stay again to your liking so you can continue advertise us. Greetings from all the staff who appreciated your words and the management Ugo Di Maio

"La Solara"

4
18/09/2016

Lovely family hotel with friendly , genuine , attentive staff - 'old fashioned ' in the best sense , as they had pride in their profession and happy to assist you . Room was clean with comfortable bed and excellent view towards Capri .I would have appreciated if the room was slightly larger and our sun terrace , which was nearly as big as the room slightly smaller but this is a personal observation . It is easy to see why there is a large number of repeat guests but the hotel is for families looking for tranquility and mature clientele that enjoy a holiday at a quite , calm pace and require a good base to explore the area for themselves. The half board package is worth it as food varied , excellent and plentiful . It is nice to be served by well mannered , well trained staff . I think it fair to say that such a gem is now in need of a little TLC in the very near future to keep pace as a little tired and worth the effort ,as their is immense potential and given the cost of staying here in high season would benefit to ensure it maintains its 4 stars . The Shuttle bus is very much a plus as taxi's are expensive , however I am sure guests would welcome if the service could be increased to a twice hourly service . An onsite spa / beauty area would compliment the nice gym also. As an asthmatic I was shocked to see that there was the choice of a step walk up to front of hotel or a flight of steps . If you have walking difficulties you need to have a taxi from airport which will take you to the door . Once at the hotel there is a lift to the rooms and staff are helpful . It is worth knowing that there are stairs down to the restaurant , so clients with walking difficulties need to check depending on level of their mobility . The above are just observations that travel agents need to point out. La Solara deserves the nice reviews it receives but this is mostly down to its staff , as they are at its heart .

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Deborah2425 Thank you for the nice words had for our hotel, for our staff and for all that we offer to our customers. Thank you for your tips to keep our gem that now need of a little TLC. Surely we will do our best to make our hotel appreciated by our guests that year after year continues to stay with us for their vacation. We hope to see you, again, soon. The entire staff and management Ug o Di Maio

"Simply the Best"

5
16/09/2016

Visited this hotel to celebrate my wife's 60th birthday. We have been to several hotels in the Sorrento area but this is by far the best. The hotel is spotlessly clean and our thanks to all the staff, reception, waiters, bar staff, shuttle bus driver, pool attendants, cleaners, maids etc for a wonderful holiday. The hotel continually gave that little extra which means so much. The hourly shuttle bus service was the best we have encountered. The food and wine which was reasonably priced were always of excellent quality as was the entertainment. We are looking forward to revisiting in the not-too-distant future. Best wishes.

"Another summer, another booking!"

5
16/09/2016

As I write this review, England's 'Indian summer' is coming to an abrupt end, as is often the way, with thunderstorms, torrential rain & flooding! So naturally, thoughts turn to next summer, which, for us means booking our annual trip to La Solara! Our summer would just not be complete without an escape to this little bit of paradise in the Italian sun! I've lost count of the number of visits we have made - first as a young couple 25 years ago, then with our children in tow - as babies, toddlers, school age children, young teenagers & now with the eldest working & the youngest starting A levels. We have met people here who have become firm friends outside of the world of holidays & La Solara. This shared experience brings another dimension to the relationship. So we also return to a place that for us holds so many of our most precious memories. This time we met a couple visiting for the first time with their toddler. As I watched her play in the bath warm temperature of the 'baby pool'! I felt a pang in my heart as I was immediately transported back to the time when our own daughter was that age playing in the bath warm temperature of the 'baby pool' .... ! However, all that being said there are other benefits to our children growing up. The very regular (much more so than other local hotels) shuttle bus to Sorrento is brilliant for providing them with independence. They can visit the town alone & enjoy the evening activies whilst, once again, after so many 'full on' parenting years, we can enjoy some much appreciated 'alone time' - safe in the knowledge they are secure in a family orientated community which sometimes feels frozen in time. The circle of life continues! We've reached a time when our children are beginning to strike out with their own holidays. So with increasingly individual busy lives we all feel its even more important than ever that we re-connect annually @ La Solara. As my daughter says 'its hard as you automatically compare other hotels to La Solara. My friends don't really understand but then they havent been to La Solara. Other hotels may have their own merits but never the whole package - we've been so spoilt!' Family life, especially where we live just outside of London, sometimes feels like being aboard a fast moving ship, tossed around along the way by unexpectated waves. The only constant is our annual arrival at the calm & tranquil waters of La Solara where the stresses of the year really do seem to melt away. Whilst we are always really sad to leave people, whom we now consider part of our extended family, we return to our 'normal' life, refreshed & with batteries recharged ready to face whatever challenges the year ahead sees fit to throw our way So where is the standard hotel 'review' you may ask? The fact is I've written many before (as have so many others) extolling the hotel's virtues ... staff, service, food, pool, cleanliness. And to clarify standards are as excellent as ever. However, this time I thought I would attempt to describe that other, less tangible 'je ne sais quoi' (or as the Italians say 'non so che) that has people returning here time & again. In reality you just have to experience it for yourself. I guess, simply put, it can only be described as "magic'! Finally, I just want to reiterate our thanks to all the wonderful staff for ensuring we had yet another fabulous & memorable holiday. Special mention this year to Frederico one of the younger members of the team who has really upped his game. His father Raphael (the previous Maitre D of the hotel) must be so proud of him. Importantly its young people like him who carry the future of this hotel's continued success. Also SO glad to see the weekly 'Gala Dinner' restored to its rightful place poolside! Grazie mille e amore a tutti Stiamo già guardando avanti per rivedervi il prossimo anno xxxx

"An outstanding hotel"

5
13/09/2016

The high standards of this hotel never varied throughout our 10 day stay. Staff, food organisation were all of the highest standard, from the moment we were met at the door with a glass of ice cold prossecco, until the day we left when the manager helped us to weigh our cases there was no detail left to chance. We would recommend this hotel to everyone.

"Perfect hotel for a visit to Sorrento"

5
11/09/2016

There isn't anything bad that can be said about this hotel. The reviews seem too good to be true, but they are absolutely true! My wife is disabled and we needed a hotel room with a separate shower. La Solara hotel accommodated us perfectly in a spotlessly clean and well maintained room with a balcony overlooking the pool. The food was great, and the prices of food and drink are comparable with anything you get in Sorrento town. The pool area was well maintained, and plenty of well maintained sunbeds were available for people to use. The shuttle bus service is fantastic and very reliable. It's the staff though. Every single member of staff we met was friendly, attentive, and couldn't do enough for you. If we return to Sorrento, this is where we will be staying. Thank you for a great stay!!!!

"Still as good as always!"

5
10/09/2016

Returned home last Monday, everything absolutely lovely. Great food, coeliac diet never a problem, staff always helpful (all have worked there for years), and, spotless. This was our 3rd visit and won't be our last. Thanks for another good holiday.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear simfer2016 We have received your review on our hotel and we thank you! Through a few of lines, you have been able to convey your message about our Hotel. We really hope to welcoming you again in the nearest future and in the meantime, please, accept our best regards. All the staff & the management Ugo Di Maio

"Perfection."

5
08/09/2016

Just returned from our holiday at the amazing La Solara and will be booking again for next year , this was our 4th year running and as usual everything was just perfect . All the staff every single member are so friendly and dedicated to making sure you have a wonderful holiday nothing is too much trouble to them .The hotel is spottlessly clean and the food is fantastic .The pool is also spottlessly clean and there are always sunbeds and pool towels avaliable. The shuttle bus runs regularly if you want to leave the peace of La solara and go into the center of sorrento or do some site seeing . Cant praise this hotel and its staff enough it is just perfect .

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear morrispc7 Thank you for your comment and for your kind words for our staff and for our service. We can't do anything else to say “ Thank you waiting for your next visit” Greetings from all of us. Ugo Di Maio

"Spotless with great service"

5
08/09/2016

Stayed at this hotel end of August for a week. Was very impressed with the excellent service. The staff were wonderful. We paid extra for a terrace (the balcony was almost as big). We had a corner room, 410 so had the sun from 7am to 8pm. It overlooked the pool and also the sea. Would book this room again. A great selection of food available. They catered for me being a vegetarian, was able to have something different every evening. The Sunday gala evening around the pool was lovely.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Brendadavies999 After a review of this kind we can't do anything other than say thank you and say CIAO till your next visit. Heartfelt greetings from all the staff and the management Ugo Di Maio

"Bevyio"

4
02/09/2016

Just returned from a superb week,in La Solara Hotel, Sorrento. Beautiful food,spotless hotel, and a wonderful attentive team that made our stay so much more relaxing. Hotel is about a 5 min shuttle bus ( which runs hourly,complementary,and always reliable )from the hub, you could walk,but about 3km,and no pavement on the twisty steep roads, but we found the location spot on,as it was quiet and great to escape back to, to relax and cool in the pool, on an afternoon . If you needed anything, that hadn't already been noticed, by the staff, then you just ask, nothing was too much trouble. Sunbeds and towels are placed out for you,and as it's a small hotel they are always available. There were many returning guests there, and many had already booked for next year,so that speaks for itself. There are so many places to visit, and beautiful scenery, that we will be visiting again and would definitely stay at La Solara.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear bevyio The entire staff thanks you for all that you have highlighted. This makes us happy and makes us work with new energy to have more and more friends who return to us year after year. We hope to see you, again, soon The entire staff and management Ugo Di Maio

"Fabulous"

5
02/09/2016

The Solara really is as good as the reviews suggest. The best thing about the hotel is the staff who are incredibly attentive, sincere and really good fun. They simply cannot do enough for you, from their help in booking trips, changing dinner options or just making you a special cocktail. The restaurant is amazing in the evening and the spectacular views over Capri. The decor is a little gaudy, and maybe not the most modern, but that is irrelevant when you see how at home you feel, and what a lovely and relaxing holiday you will have. Highly recommended.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Katoet Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you back with us soon. Ugo Di Maio

"Perfetto!"

5
01/09/2016

We stayed at La Solara first two weeks of August. We had a perfect holiday. I first contacted hotel before booking about having adjacent rooms. The replies were prompt and polite and importantly the rooms were exactly as promised. The staff really seem proud and happy to work there and nothing is too much trouble. Marcelo made sure that my daughter's needs were catered for at the Gala dinner with no problem at all. Angelo and Guiseppe were great bar men but everyone was so good. The sun beds are brilliant. Parasol for every two beds. Each bed has its own visor type attachment. No need to get up early as no beds were reserved. Beds were available all times of the day and if it was busy Antonio made sure he found you somewhere. Amazing views from sun terrace and great to watch the crazy drivers on the road below. Food was lovely. Lunch by the pool was good and portions huge. Evening meal was four course. We even looked forward to the salad bar! Plenty of choice. We stayed half board. Hotel was happy to swap evening meal for lunch if you told them day before. The location is great with the totally reliable shuttle bus. Out of the heat, hustle and bustle of Sorrento but easy accessible. We travelled with our two teenage daughters and everyone of us enjoyed the holiday and the hotel. We all want to go back to Sorrento and La Solara.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear sassyjan2014 Thank you very much for your analysis and this makes us even more proud because you know how is difficult to satisfy the most demanding guests. In awaiting to have you again with us GRAZIE from all the staff and management. Ugo Di Maio

"the best hotel I have ever visited"

5
30/08/2016

This hotel is truly special from its location to its staff to the wonderful pool and the quality of the food. I can honestly say that we found the hotel to be faultless. We were warmly welcomed on arrival and were helpfully assisted by the friendly staff throughout our holiday ( especially when I phoned them from Pompeii panicking that I had lost my purse and they found out who our driver had been and phoned the company to ask if they could check the car for me- the purse was safely found and returned). On my birthday the hotel gave me a lovely cake and bottle of Prosecco and the gala dinner on our last night was great fun. There were always plentiful loungers available at the pool and the huge pool allowed for both swimming and playing. A huge thank you to the staff for making our stay so wonderful- we can't wait to come back.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Nigel P thank you for the beautiful deductions about our hotel. We try every day to improve and we are very pleased that our guests approve our work with their fantastic opinions. We hope to have you again with us in the near future. Greetings from all the staff Ugo Di Maio

"Friendly, attentive and professional service"

5
29/08/2016

The quality of service and friendly staff make this a wonderful place to stay. The staff will ensure you will not miss out at meal times, for young with limited dietary needs, broad vegetarian choice, quality of food is fantastic. Rooms clean and tidy with all facilities including family rooms. Reception are knowledgeable and will endeavour to help advise on your day. Pool large, clean and with ample sun beds, patio and friendly bar staff/ waiters. Sunsets over Ischia are thrown in for free :) ! 12minute ride on hourly shuttle bus to Sorrento for the train, ferries and coaches to Capri, Amalfi coast, Ischia, Naples, Pompeii. Great hotel for adults and kids to share.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Nigel The entire staff thanks you for all that you have highlighted. This makes us happy and keeps us in work with new energy. We are waiting for next year for your next stay with us. "THANK YOU" from Sorrento The entire staff and management Ugo Di Maio

"Wonderful hotel!"

5
29/08/2016

This was our first visit to La Solara and it was a treat. We had a room with a sea view (214) and there was plenty of space in the room (for two adults and two children in bunks). The staff spend their entire time taking care of all your needs and nothing is too much trouble. The friendliness shines through from Fabio on the front desk, to the waiters in the restaurant and the cleaning staff. The food was superb (too nice in fact and we ended up eating more than we should) and the gala dinner was a real treat eating al fresco around the pool with a lovely atmosphere and great food. There was plenty of choice in the breakfast buffet (my daughter loved eating a plate of cakes for breakfast!), and the evening meal offered a buffet salad followed by three courses with several choices for each; every meal was of a high standard befitting a four star hotel. The pool was large and well attended by very helpful staff. There was an area around the pool and a separate area for sunbeds on a slightly raised level. There was never trouble finding space and if you wanted sunbeds Antonio would locate enough and put them in place for you. There was a pool bar and covered eating area with waiter service. The pool was a real highlight and made for wonderful "down" time for all the family having fun in the water or doing lengths. The hotel is located in the hills just outside of the town, but there is a free shuttle bus that runs every hour and drops in the centre of Sorrento. As it picks up punctually, it made for very simple planning. This was our first visit to La Solara but I doubt it will be our last!

"Average"

3
28/08/2016

We arrived at the hotel after a nerve-wrecking 2-hour car drive from Castellammare di Stabia. While the location appears to be good on the map, it is in fact difficult to get from here to other places (like Vesuvius, Pompeii, ...) due to the frequent traffic jams between Sorrento and Autostrada A3. Due to the traffic situation we did not try the beach (Marina di Puolo) as planned, but instead we left early the next morning to minimize the time we need to get through the chokepoints in Sorrento, Sant'Agnello, Meta and Seiano. The pool was spacious, nice and the pool area was well-kept. The staff was friendly and professional. The dinner and the breakfast were OK, though not impressive. I expected to have some more view over the Gulf of Naples, but you cannot see much of Capri or the Vesuvius from the hotel directly. Overall, we paid way too much for an average experience.

"Even better the second time around..."

5
28/08/2016

Second time we`ve visited this hotel and the experience was even better than before. Service, quality, cleanliness and the friendliness of the staff are all first class. They work very very had at making your stay very easy. From check-in to check-out we had absolutely nothing to worry about, the biggest headache was deciding what to eat at night from a fabulous menu. The sunday night Gala Dinner, held by the pool, is something a bit special and really good fun. A special thanks to Nello in the restaurant and Angelo in the bar who we saw each day, also to the housekeeping staff who keep the rooms so tidy and spotlessly clean. This is a really really good hotel with great staff - i`m looking to return again already!

"Was dubious wondering if the reviews were too good to be true"

5
28/08/2016

Just back from 2 weeks at la solara - and in my opinion to give this fabulous hotel less than 5 stars would be churlish. Yes it looks a little dated when you first approach it - but once inside you see that the hotel is spotless, well looked after and stuffed full of staff that genuinely seem to care about their hotel. We stayed with our 11 year old son in room 106 - which was just about perfect for our needs. The location is just out of sorrento - but there is a free hourly courtesy bus into town which we used on each day except one of our 14 days. The attention to detail is superb - no fight for a sun bed - no need to get up early to reserve one etc - the whole place oozes relaxation and I can 100% see why people go back time after time - I am sure this won't be our last visit either.

"Relaxing Week"

5
27/08/2016

La Solara is a traditional Italian hotel and on the outskirts of Sorrento provides a perfect base for both exploring the town and the amazing surrounding areas. The courtesy bus up and down to town every hour is so convenient and efficient - driven expertly I might add through some very tight spots!! The hotel staff are all pleasant and extremely helpful - we were greeted on arrival VERY late by Salvatore who gave us a very warm welcome and showed us to our room. The room had everything you could need and we were especially pleased to find fly blinds over the patio door which meant that several nights we were able to enjoy sleeping with the doors open without fear of mosquitos coming in! The room and indeed the whole hotel were always kept clean - pool area was just beautiful both with the views and the size of the pool - lots of lengths done to compensate for all the wonderful food we ate . We loved the local Aglianico red wine at dinner too - very reasonable and delicious . Great service by all staff in the restaurant too. Never a scramble for sun beds either - another bonus - thanks to Antonio who seemed to be aware of everything going on. On departure late in the day we were given use of a courtesy room to wash and change - another bonus . Thanks you to all at La Solara and would hope to return one day.

"Fab hotel"

5
25/08/2016

La solara is a lovely, friendly and we'll run hotel. The staff on the main desk have a professional manner and sort any issues out promptly. The hotel is spotless throughout with the daily house keeping being thorough which meant that we enjoyed returning to our room after a tiring day out. The pool area is fantastic, great sun loungers and towels available, we enjoyed lunch their too most days with polliere salad and carbonara being our favourite choice. The resturant is bright and spacious and managed by a very likeable bunch of characters, we enjoyed all our meals including the buffet salad in the evening and the doughnuts at breakfast. We were amazed at the hard and dedicated work of the staff and feel that beacuse of this the hotel was a pleasure to stay in, we would like to thank you all for making our first visit to Italy so memorable also a big thank you to the shuttle bus driver for getting us to and from Sorrento safely. Go for a sea view room for best views. looking forward to our 2nd visit hopefully 2017. Best wishes Caroline The Yelland family

"Great hotel"

5
25/08/2016

Superb hotel, very clean & comfortable. The staff are all so helpful & friendly. The pool was a good size & kept very clean. There were always enough sunbeds around the pool & patio area. The waiters provided an excellent service in the restaurant & we enjoyed the food every evening, including the Sunday night Gala Dinner. The hourly courtesy bus into Sorrento town was an essential service & very punctual. This was a great choice for a relaxing holiday. Thank you La Solara!

"Perfect Hotel"

5
24/08/2016

Had a fabulous holiday at this wonderful hotel. Cannot fault anything. Spotless and very comfortable rooms and very clean hotel in general, friendly and accommodating staff, amazing food, great pool, plentiful sun beds, great shuttle bus service to Sorrento, made to feel individual rather than just another holidaymaker. Great base for Vesuvius,Pompeii, Capri,Herculaneum etc.

"Excellent Hotel."

5
23/08/2016

This is an excellent hotel that we stayed in on our first visit to Italy. Rooms are spotless and are cleaned daily with a balcony. All areas of the hotel are spotless and great views to be had from the dining room and rooftop pool. Staff are extremely friendly and helpful whether you need anything at hotel or how to visit anything in the area. The hotel bus into town is efficient and convenient to save your legs especially in the heat. There was never an issue wanting a sun bed by the pool as this was attended and the staff found you sun beds - none of this put your towels down in the morning for all day even though people had gone out and just left them there. We thoroughly enjoyed our stay and intend to return and would highly recommend this to anyone and we travelled with our adult children who also enjoyed the hotel. Fantastic.

"Fantastic hotel"

5
22/08/2016

We recently spent two very enjoyable weeks at la Solara ,we found all the staff very friendly and helpful . The room was spotless with excellent service daily . The location just outside of Sorrento was no problem at all as the hotel run a free bus service hourly to and from the town .The food was delicious with varying choises including local dishes. The view from the resteraunt was simply amazing with stunning sunsets . All in all a wonderful hotel and a fantastic holiday and we are looking to book again next year

"A room with a view"

5
21/08/2016

A fantastic hotel, with welcoming staff. A real family feel to the hotel, the rooms are spotless and nothing is too much trouble. If you can book a room with sea view and terrace the sunsets and extra space with sun loungers make it really special. There are plenty is sun beds and a fab large pool. The Gala dinner is a real special event. Having a kettle in your room makes a lovely touch too. What a fab hotel, wouldn't hesitate to recommend it, you are away from the hustle of Sorrento but the shuttle bus makes shopping and sightseeing easy. Thank you and hope to come back soon

"Lovely Hotel, wonderful staff."

5
19/08/2016

We stayed at this hotel the second week in August. We had a family room at the front of the hotel with a sea view. The decor of the hotel is classic Italian and immaculate. The room was comfortable and clean and we really appreciated the little touches like the complimentary bottle of olive oil and the chocolates left each day. Sun beds were never an issue around the pool. On busy days extra beds were made available. The pool was large and clean. The pool bar provides great service and a good selection of food. The main restaurant was so good that we ate there every night. Our youngest daughter has a nut allergy. The restaurant staff went to every length to ensure this was never an issue, even to the point of providing a separate dessert for her. This attitude is typical throughout the hotel with the wonderful, friendly staff who are always willing to help. The shuttle bus provided by the hotel is fantastic and meant we went into Sorrento many times. Overall would highly recommend this lovely hotel.

"Lovely hotel"

4
19/08/2016

Good hotel with great views - liked that it is set back from the busy road unlike a lot of Sorrento hotels. Lovely room with sea view and terrace was well worth the extra price Reliable free shuttle bus is very welcome as road far too dangerous for walking along. Be aware - zebra crossings are just graffiti on the road! Good food and friendly staff. On arrival given glass of champagne and gift of olive oil waiting in room. On departure a trip advisor bag and letter hoping we would write a review?!

"Another fabulous stay at La Solara"

5
16/08/2016

This was our 7th visit and was just as special as the first. We stayed for two weeks and could have stayed longer! The hotel is kept spotless throughout, the rooms are comfortable and cleaned daily with evening turn down service and a special chocolate treat. All rooms have their own tea tray, refilled daily and cups changed. Toiletries are replenished, towels are changed daily and the air con is very efficient. There are chairs and sunbeds on the balconies. Service in the dinning room is efficient and friendly, the food is of a high standard and would rival most restaurants. There are fantastic views of the sun setting and views of Ischia. Breakfast is a plentiful buffet ranging from continental style to hot foods. Lots of choice, all delicious. The evening meal is cooked fresh from a good choice of starters, mains and desserts, not forgetting the fantastic salad buffet. Sundays gala dinner, around the pool in summer, is a spectacular feast and a chance to celebrate the hard work of the chefs. There is live music three times a week in the hotel, if this is not to your taste the shuttle bus runs into town every hour where there is plenty to entertain you. The pool area is spotless and sunbeds are always available, no need to reserve with towels Antonio is like a magician the way he conjures up sunbeds! Snacks from the pool snack bar are enormous and best shared! All the staff are hard working, pleasant, helpful and will do anything they can to make your stay comfortable and special. Across from the hotel down the hill is Marina Di Puolo in the summer it is busy with local Italian families. You can hire sunbeds, pedalos and boats. There are a few restaurants and cafes. In Sorrento there is probably everything you could ever need. It is a nice walk down from the hotel to Sorrento as you get the lovely views of Marina Grande and Marina Piccalo. However if you don't fancy the walk the shuttle bus runs like clockwork. If you like exploring the area then you won't be disappointed, Pompei, Herculanium, Capri, Positano,Amalfi, are all easy to access without paying the high costs of excursions. We will no doubt return soon.

"Second time even better!"

5
15/08/2016

We stayed at La Solara 2 years ago, and loved both the hotel and the experience. We came back this year at short notice to celebrate our tenth wedding anniversary. The hotel is as lovely as it was the first time we came here, and has made small but important improvements. First there are now hot drink making facilities in the rooms. I wouldn't swap this for the lovely hot drinks, almond biscuits and chocolate you get by ordering drinks at the pool or bar, but it is nice to have a drink when you want one, especially if like me you have to take medication first thing. The hotel rooms are replete with really nice shampoos, shower gel, body lotion and so on - always topped up by a brilliant maid. The dining room has been redecorated and is charming. The food is very good, both at the pool and the dining room. Do stay for the Gala night on a Sunday. The food and service is wonderful, very romantic served by the pool by candlelight, with a super pianist and singer, and dancing after dinner (no compulsion!). The best way to describe La Solara is happy! The staff are terrific, friendly, provide brilliant service, prompt, courteous, and they all seem to enjoy their work and go the extra mile. This makes the atmosphere really light and fun. People love the pool area, really enjoy themselves while still allowing those less energetic to relax in the shade. It is a lovely family hotel, as well as being great for couples. The courtesy bus in and out of Sorrento is reliable, 11:15pm for the last return trip. The three tenors at the museum in Sorrento is well worth going to: a bit magical, in beautiful surroundings, with a glass of prosecco to set the mood. Wonderful singing and just enough of the best operatic arias for those who aren't opera buffs! However crowded it is, it is still worth doing the Amalfi drive, Ravello and Positano drive. Like the three tenors this is so easy to arrange through hotel reception, and using a small mini bus is much nicer than a large coach, which can't get down to Positano for example. Well worth also taking the boat trip as part of the tour. Regarding helpfulness, reception staff are terrific, and for example rang the museum to check that they had air conditioning when I asked about this. They like all the other staff seem to really want your holiday to be memorable for all the right reasons. The hotel and rooms are immaculate. We are very very pleased we made this second visit, and were in no way disappointed. This is a wonderful, colourful part of Italy, with skilled craftsmen in towns, great restaurants at good prices, and the icing on this lovely cake is the superb hotel at La Solara. Thanks to everyone there who made our holiday so special!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear 755JoanR Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you back with us soon. Ugo Di Maio

"Lovely Hotel"

5
13/08/2016

We stayed in this hotel at the beginning of August, we had two rooms 208 and 210 which had views of the pool area. The room and the rest of the hotel was spotlessly clean, the food was first class, the poolside area was well managed and there was always a spot to relax in. It is a great base to explore the area from or alternatively a lovely place to completely chill. The staff were all very friendly and this Hotel is really the complete package.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear andy G Thank you for so nice words for all our staff and to our hotel. Looking forward to having you with us again in the next future giving you our best service. Greetings from Sorrento and from all of us Ugo Di Maio

"Sorrento's gem"

5
12/08/2016

Wonderful hotel, great location, superb staff - special shout out to Massimo on the front desk, but everyone was wonderful. Great pool with a stunning view over the bay . As half board guests we were a little apprehensive when it came to our evening meals, we needn't have worried - every night the food was plentiful, excellent quality, wonderful variety and served by an attentive and friendly staff. Walking into Sorento with youngsters isn't really an option on the local roads but an hourly shuttle that runs like clockwork makes life very easy. Thanks for a wonderful holiday, highest reccomendation

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear jakekh70 Thank you for all that you wrote about our hotel and we are pleased that we have fully satisfied and for the excellent advertisement for us GRAZIE! For your next visit we will do everything to make your stay again to your liking so you can continue advertise us. Greetings from all the staff who appreciated your words and the management Ugo Di Maio

"Very Relaxing stay"

4
11/08/2016

We visited La Solara hotel the first week of July 2016, Overall we had a very relaxing stay in Sorrento. The pool is large and there are ample loungers for all, the pool bar offered amazing lunches, massive portions and would definitely recommend the tuna salad! It was a favourite of ours! Although we like total relaxation, even we felt the evenings at the hotels were a little too laid back for us, but the shuttle bus service into the town in the evenings kept us busy! Great table tennis table and book exchange; Friendly service from staff, almost too attentive at points, but definitely with best interest at hearts! Had a great stay at La Solara, a credit to the staff!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Rumble49 The entire staff thanks you for all that you have highlighted. This makes us happy and keeps us in work with new energy. We are waiting for the near future for your next stay with us. ""GRAZIE"" Ciao from Sorrento The entire staff and management Ugo Di Maio

"Great Hotel"

5
11/08/2016

Really friendly service. They have a shuttle that takes you right to the center which was very convenient. The pool can't be beat except by the most magnificent sunsets. Really great for kids they even have a kids pool. We had lunch one day by the pool and I thought I was in a 5 star restaurant. I love this hotel and recommend it to anyone.

"A super experience - as expected !!"

5
11/08/2016

5 stars for this hotel - First star * - LOCATION. This hotel is on the outskirts of Sorrento, up on the hillside overlooking the Bay of Naples. quiet, so is perfect for chilled out, peaceful holidays. Second star * - HOTEL FACILITIES. A small family run hotel with a relaxed atmosphere, comfortable and clean facilities, beautiful gardens and a great pool area with plenty of loungers, chairs and refreshments for everyone. Sea view rooms have terrace or balcony with seating. Free shuttle bus service too and from Sorrento town. Third star * - FOOD. Ample buffet breakfast with a wide selection of continental pastries, cereals, fruits, yogurts and toasted breads selection. Hot selection varied daily but usually, eggs, bacon, sausages, mushrooms etc. Fresh ground coffees, teas and chocolates, juices and milk. Super portioned lunches, served round pool or in dining room if inclement weather. Great waiter service dinners, good selection and choice of three courses with self- serve salad buffet. Good wine selection or soft drinks, beers also served. Fabulous Gala Dinner on a Sunday evening - era tutto squisito! Fourth Star *- STAFF. Cannot praise the staff at this hotel enough, from the cheerful porter who meets you when you arrive, to the Concierge and reception staff who will answer and help with ALL your questions, to the friendly and very efficient members of staff who make sure the whole establishment is looking slick and span ( including chocolates by the bedside). A special mention to the dining room staff, Marchello, Nello and all the other waiters whose charm, wit and friendliness are a great attribute to the hotel. Fifth Star * - QUALITY GUARANTEED. The majority of guests at La Solara are return visitors, who appreciate the atmosphere, service and beauty of Sorrento and the attention to detail offered at La Solara. BELLISSIMO !!!!!!!

"Excellent hotel"

5
10/08/2016

Lovely hotel that feels family run. Very friendly & professional staff who can't do enough to make you feel welcome. Superb food - consistently delicious and a good range of choice. Lovely pool area - never felt busy - big pool with enough room to swim properly. All beautifully kept. Same for interior. Immaculately clean. Free shuttle bus to & from Sorento on the hour - only 10 mins and nice views on the way. Liked being able to see Sorrento but also have peace, quiet & serenity of being just outside & surrounded in the green of lemon & olive groves. Beach a short walk away. Beautiful water worth a swim & cafes. Worth the walk back uphill. You can also go left and swim off the rocks where there are rails into deeper water. About an hour from Pompeii & Herculanem & the Amalfi coast, both trips worth doing. And a peaceful hotel to return to. Loved the family-run feel & warm welcome. Recommended.

"Still Can't Be Beaten"

5
09/08/2016

Returned here for the third time first week in July for a two week stay and we were very happy to see all of the usual staff in attendance.Unfortunately after less than half an hour in the hotel my wife (who is recovering from 2 knee replacement operations fell on the stairs her head hitting the wall, breaking her glasses causing a gash on her temple. I must thank Bruno and Anna in coming immediately to her assistance and doing their best to stem the flow of blood. We were then joined by Fabio, a member of the management who came with us to the hospital and whilst my wife was receiving stitches dealt with all the paperwork and greatly speeded the process up meaning we went from the hotel to the hospital (by bus) received treatment and returned to the hotel (by bus) in only 80 minutes. The next day we approached by Massimo another member of the management who offered us a change of room to one with a walk in shower as opposed to the in bath shower to make it easier for my wife and her knee problems, we were most grateful for this thoughtful gesture. I won't make this a long review as I have done an in depth review on my previous visit, all I can say is read my previous review and the other reviews by satisfied visitors, do not listen to the whingers and complainers as I can assure you there is no way their gripes are justified. If you wish to have a holiday in the most beautiful part of the most beautiful country in Europe then you must come to La Solara because what makes this place so special is the the staff who are always happy and friendly and the wonderful food all cooked to order, I can honestly say in my 3 visits here totalling 5 weeks I have never had a bad meal nor even a mediocre one if I lived locally I would pay to eat here. Ask the reception staff about excursions before you book with Thompsons etc. as the have a selection of alternatives. I would recommend the trip to La Masseria a typical Italian family farm where you get the full tour and finish with a fantastic lunch. Sorrento itself can be quite expensive unless you know where to go, so here are a couple of pointers. If you just want a beer don't to the main bars in the town where you pay 5 euro or more for an insipid draft beer go to the Kiosk Bar at the bottom of Corso Italia where you can get a 660ml. bottle of Peroni for 3.5 euro or if you descend the steps where the shuttle bus drops you off and turn left the is a bar who's name I forget about 50 yards from the steps where you can get the same bottle of beer for 2.5 euro. If you fancy a great traditional Italian pizza try Francos at the top of Corso Italia, don't be put off by the interior they do the best pizza you will ever taste at a reasonable price (drink prices are reasonable too). A decent cup of tea is very hard to find when you are in Italy, so try out Rita's bar half way up Corso Italia, a good cuppa served in a pot and the food is very good too. Tourist tips over, if you a planning a holiday in Sorrento do try La Solara you will not be better looked after as I refuse to believe any other hotel in the area has a better team of staff whose first priority is customer care and satisfaction. So to Anna, Bruno, Fabio and Massimo a very big thank you for the way you cared for my wife after her accident, and to Marcello and all his colleagues in the restaurant for keeping us well fed, thank you all and hope to see you all again soon.

"Peace and tranquility"

5
08/08/2016

This is a lovely friendly hotel. Staff are excellent and seem to run on very much a close family unit. We upgraded to a sea view with a terrace which was an excellent view and great place to relax. The restaurant is great with a lovely sea view. The meals were very good and a nice change to be waiter served. The shuttle bus is a brilliant but essential service and enables very easy access into Sorrento. All in all a lovely place which we hope to visit again. Thanks to all of the staff.

"Best holiday ever"

5
06/08/2016

We visited here on our honeymoon with our 2 year old son 4 years ago and can't wait to go back. The good, surroundings and staff are all of high quality and the staff made an effort to engage with our son. Hope to return soon

"Fantastic"

5
06/08/2016

Wonderful staff, good location- the shuttle bus was very useful, the food was 'bene' and the gala dinner was interesting, especially Peppino's napkins twirling. Overall a fantastic stay, would highly recommend, maybe see you again one day! Grazie ragazzi!

"Simply fabulous...."

5
04/08/2016

We stayed at La Solara for a short four night stay at the start of August 2016. It was our first time at this hotel and we were not disappointed! We stayed in a Sea View Room with Terrace....simply WOW.... what a view....perfect to unwind with a Spritz and watch the stunning sunset.....literally perfection. The service across the board at the hotel is second to none - attentive, efficient, friendly and personal- but not overbearing like it can be in some hotels.... La Solara has a very relaxed ambience, making you feel instantly at home - exactly what is needed when on vacation. The free shuttle which departs every hour on then hour to Sorrento was great too - so we could go into the town for dinner and a wonder around the beautiful streets of Sorrento. In summary... a lovely hotel, with great staff and service.... topped off with the most amazing views.... you will not be disappointed by staying at La Solara.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Antonio F The entire staff thanks you for all that you have highlighted. This makes us happy and keeps us in work with new energy. We are waiting for you in the near future. "GRAZIE" Ciao from Sorrento The entire staff and management Ugo Di Maio

"The perfect stay"

5
03/08/2016

We stayed here for 12 nights from 6 July. It was our first visit to Sorrento and chose La Solara after a fair bit of research. Our email communications with the hotel were dealt with promptly and courteously. We have a number of dietary requirements which the hotel advised would be no problem. As is usually the case when you arrive at a hotel for the first time, we had our fingers crossed! There was no need to be concerned. The hotel is first class. It is spotlessly clean, well maintained with relaxing public areas and a great pool. However, as good as all that is, it's greatest asset is the staff. They all go the extra mile and strike the right balance between formality and friendliness. Our dietary needs were perfectly catered for and we were able to enjoy a varied choice of food at all times. The restaurant staff were exceptional, Marcello and Enno in particular - we couldn't have asked for any more. I can't commend them highly enough. We loved the whole Sorrento area and will be going back there again next summer. The great thing is we know exactly where we will staying - La Solara. I would recommend it to anyone.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Eurotraveller22 Thank you for your comment and for your kind words for our staff, our service. Our hard work is rewarded by your comments and we are proud for what we may offer to our valuable guests. We are here to make you spend next year, again, an unforgettable stay with us. Ugo Di Maio

"Another great holiday"

5
02/08/2016

Just returned from a fabulous 10 day family holiday at La Solara again. The hotel and staff are fantastic. This is the 2nd visits in 2 years and likely to make it 3 in a row next year. Food is great also and the setting is perfect. The upkeep and cleanliness of the hotel rooms and grounds is immaculate.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Karren H Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve LA SOLARA for our guests in the future and look forward to having you back with us next year. Thank you from all the staff and the management. Ugo Di Maio

"Return visit - every bit as good as we remembered"

5
01/08/2016

Our second time at La Solara and fantastic to receive a friendly welcome back. Helpful and attentive (but never fussy) service from all the staff. Great location to explore the Bay of Naples and the Sorrento peninsular, just out from the town but very easy to get in on the courtesy bus for activities. The whole place is kept very clean and tidy. The food really stands out for a mention - delizioso. 2 weeks was not long enough - we'll be back again.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Eric F After a review of this kind we can't do anything other than say GRAZIE and CIAO till next year ( We will do everything possible to have you back year after year). Heartfelt greetings from all the staff and the management Ugo Di Maio

"Fantastic Hotel with wonderful staff"

5
01/08/2016

Just back from 2 weeks staying here. A really great experience. The hotel is beautifully kept the facilities are great and the food and food choices are superb. However, it is the wonderful staff, their attitude, friendliness and self-evident happiness that makes La Solara that much better. Our rooms were spacious and immaculate (kept that way by the constantly working house-keeping staff), we had a massive sun-terrace at the front overlooking Ischia. The pool is great and never over-crowded; you can always get a bed or chair and the staff are very observant and attentive. The bar/dining area at the pool is covered and serves great food (you can swap your half-board to breakfast & lunch rather then breakfast and dinner if you prefer, which we did for a few of the days). The evening meals offer a large number of choices all of which are very high quality. The restaurant also overlooks Ischia, behind which the sun sets; Marchello (the Maitre d') always makes sure everyone gets a perfect view of the sunset - adjusting the window shades so as you are amazed rather than blinded by it! The hotel is a very reliable 10min free, air-conditioned, mini-coach trip from Sorrento itself; the coach runs hourly down and back from before 8am up to 11.15pm). I can't praise the staff enough for helping to make the holiday memorable, from Angelo at the bar, Marcello and Nello in the restaurant and to Pepe - who pops up everywhere! Go and see for yourself. We would go back in a hear beat.

"Wonderful Stay"

5
31/07/2016

We spent a fortnight at La Solara for our family holiday. We arrived very late in the evening, but still received a warm welcome and had a delicious cold meal waiting for us. It is a beautiful hotel with very attentive, efficient and friendly staff! We had two rooms on the same corridor, one for ourselves and one for our teenage son. Both had tiled floors and modern bathrooms. There was more than adequate storage space with plenty of drawers and hangers and the safe was easy to use. There was an excellent shower over the bath with a good flow of water, though the shower screen was not ideally placed and it was hard not to splash the floor. The basin was large enough for a proper wash if you didn't want to shower and there was plenty of shelf space for toiletries. There were tea and coffee making facilities in the room, which we welcomed (typical tea drinking Brits!). There is also a minibar fridge, which had enough spare room for a bottle of milk and a little water if required. Supplies for tea and in the bathroom were replenished if used and despite the notices about hanging the towels up, the bath towels were clean every day. The rooms were serviced twice daily. The evening turn down service included a chocolate each evening. There was a functioning hair dryer in the bathroom. There is a TV in the room with a few English channels, we mostly watched the BBC News channel to keep up to date, but son enjoyed the various sporting channels available. The WiFi is free and effective everywhere, including in the room, on the balcony and by the pool - I would say it really lives up to its claims which has not always been our experience. Both rooms had spacious balconies with a table and chairs and two deckchairs. There are efficient shutters, black out curtains and a fly screen. There is air conditioning when the window is closed. A small rack for drying is provided on the balcony so wet swimming costumes are easily dealt with. We had a couple of the inevitable Mediterranean ant invasions, which were swiftly dealt with by the hotel staff as soon as we reported the issue. The food was delicious. Breakfast was a buffet with all the usual options. If I have a tiny criticism it was that often the fruit was a little under ripe, but if you wanted to keep it to eat later in the day rather than eating it there and then, you would welcome that. Dinner in the evening includes a salad/hors d'oeuvres buffet and then three courses, there was a wide range of choice for each and everything we had was well cooked and tasty (special mention for the lemon risotto!). The waiters are all very attentive and friendly and ready with a smile, even at breakfast. Occasionally the patisserie chef is preparing desserts in the restaurant for added theatre. Each Sunday there is a Gala Dinner, on the terrace unless the weather is dodgy when it is held in the restaurant. This too was well cooked and speedily presented. I am always a little wary of such occasions, but thoroughly enjoyed myself (and the opportunity to applaud the chefs). For this there is live music. There is a large lounge and bar area, very clean, as is all the hotel, and with well appointed chairs. It has delightful panoramic views and is gently air-conditioned. In the evening music is played, live twice a week and recorded the rest of the time, but this is generally not intrusive. As in the restaurant, the staff are obliging, attentive and friendly. The pool area is one of the nicest I have encountered. The pool is large (23x12m) and there is also a small paddling pool. This means that it is large enough for everyone and there is no annoyance of overcrowding. The infinity style edge makes entry and exit easy everywhere and the whole area is spotlessly clean. The water is chlorinated (a slight disappointment as we prefer a salt pool, but that is another very minor niggle and I am not sure that salt would work on such a large scale) and exceptionally clean at all times. There is a large solarium terrace overlooking the bay which is beautifully clean and equipped with sun beds and umbrellas, all of which are in excellent condition. There is also a smaller terrace by the pool, shaded by awnings. There was never a time when we could not find a sunbed and Antonio the pool attendant is very obliging at moving beds and always has a few spares, so he can rustle up an extra if needed. Pool towels are provided free and never ran out (this is quite an achievement and I have never been anywhere with such good service of this type). There is a terrace café/bar, which was shady and well staffed, with plenty of space for everyone. Drinks and ice creams were also available on the terrace. In addition there is a small garden area with more seating and table tennis and table football. These facilities are well maintained - there were several new table tennis bats during our stay as the facings came loose. The hotel is a little way our of the centre of Sorrento, but there is a very reliable shuttle bus which runs literally all day - some hotels don't run theirs during the afternoon, but La Solara does which means you can come and go as you wish without having to fork out for a taxi or negotiate the complexities of the local buses. All in all we had a most enjoyable stay and are talking about when, not if, we might return as we felt so welcome. Everyone was so nice, I wish I could mention them all by name!

"Great hotel"

5
27/07/2016

Excellent welcome, brilliant deco, great breakfast, nice location (not central but quiet ). Staff were all great and very helpful with anything you needed. Accomodation was perfect, very clean. The bed was big and comfortable. Rooms were good size and warm. Got a room upgrade to a room with terrance with sea view which was nice. Free wifi.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Ela P Thanks for the nice words for all our staff and to our hotel it's nice to read that our clients appreciate our work . Looking forward to having you with us again in the near future. Greetings from all of us Ugo Di Maio

"Superb relaxing hotel with lovely staff"

5
26/07/2016

We spent four nights in La Solara after travelling to Sorrento from a tiring four night stay in Rome. As a family of 6 (2 adults and 4 children), we needed two family rooms. As a previous reviewer has said, initially when we arrived we were surprised by the dated nature of the hotel decor (particularly in the corridors and bedrooms), however, we soon realised that this added to the hotel's charms and becomes irrelevant due to the quality and standard of the service in the hotel. Everything about the hotel makes it easy to slip into relaxation mode and I can easily understand why many people return to the hotel year after year. Both our rooms had balconies (one with a superb view over the sea with gorgeous sunsets every evening and the other with a view of the pool). The pool is excellent and for the first time on a holiday, we were able to sit near the pool and let our children play safely in it as it has a shallow end. There is also a separate very small pool which our youngest age 6 spent hours paddling in and out of. There was never any problem getting seats at the pool and the pool was never crowded. Everything was spotless and well maintained around the pool and also in the hotel itself. We ate a number of times in the restaurant area at the pool and there was an excellent range of food including pizza, pasta, sandwiches etc. One of the most charming aspects of this hotel is its staff, who went out of their way to accommodate our every need and are fantastic with children. One of the staff serving us dinner on our first night heard that it was our daughter's 11th birthday and at the end of our meal, 3 waiters appeared with a delicious cake for her and sang Happy Birthday to her with the rest of the diners joining it. This is something she will never forget! Our youngest daughter age 6 got especially attached to Giuseppe who waved and smiled at her all the time. She still chats about him! We can't praise all the staff highly enough for their professionalism and genuine desire to see hotel guests happy. We used the courtesy bus regularly to go into Sorrento and back to the hotel (it runs from 7.50am into Sorrento town centre with the last bus back from Sorrento at 11.15pm). The hotel is quite a distance from Sorrento town and it's definitely a good idea to use the bus unless you like uphill hikes in the heat! On our last day, we had arranged a transfer to Naples at 3pm and the hotel had no problem with us checking out and using the pool and having lunch there before we left. Other aspects of the hotel worth mentioning are the amazing views from the restaurant where breakfast and dinner are served, the gorgeous olive trees, lemon and lime trees all around, the table tennis table which the children had fun using and the lovely relaxing lobby/bar area where we were able to sit and have a drink in the evenings. The hotel and Sorrento itself is also an excellent base for a range of activities. We did a tour of Pompeii (1/2 hour train ride away) and a private boat tour of Capri and Positano (leaving from Sorrento harbour). All in all, we had a fantastic stay in Sorrento. As parents of young children, it can be hard even on holiday to get a break but our children loved this hotel and were so content there that we felt that we truly did get a break! We would definitely go back! Thanks all at La Solara.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear 868DJMBelfast After a review of this kind we can not do anything other than say thank you and hope to have you with us again in the near future. Heartfelt greetings from all the staff and the management Ugo Di Maio

"Wonderful Stay!"

5
26/07/2016

I have been there for 2 nights during my first visit of Amalfi Coast. The welcoming was excellent. They picked us up from the center with free hotel shuttle every day. It is very good because you have a free car parking and you don't have to worry about drinking ?? Our room had a wonderful view of the Sorrento bay and the sunset from the pool is simply amazing???? The breakfast buffet is very rich and the mozzarella di buffala is so fresh and delicious?? The best hotel I stayed in Amalfi Coast.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear DRENICA R Thank you very much for your comments and we appreciate the kind words had for our staff and for our hotel. We hope to have you back with us in a near future and in the meantime we'll try to improve our performance. Greetings from Sorrento and from all of us Ugo Di Maio

"Very nice Hotel"

4
25/07/2016

We booked this hotel at short notice, due to a booking problem with our original choice. We were encouraged by the quality of reviews. Many of the staff have obviously been there for some time and recognised many returning guests. Attentive and friendly throughout the hotel, we were made to feel valued customers. Dinners were good and it was a pleasure to be served at table from a reasonable number of menu options. A change from the usual (sometimes) warm buffet style adopted by many hotels. Breakfasts were "Buffet" and it would be a little better to offer a small selection of "Cooked while you wait" items for some added variety. Sorrento is wonderful and there are many interesting places to visit - we would have liked to have been able to book for longer but this was not possible, so we did not get as much "pool time" as we would have liked. We had a small room, but on departure day we moved to another very much larger / nicer room as we were leaving at the end of the day - so I suspect our late booking left us with what was available. Recommended for couples of all ages. Children evident at the end of our stay as schools were breaking up.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear La Solara guest, When our staff is aware of the comments of our dear guests their hard work becomes satisfying and they try to give more and more and their faces are always smiling. The management thanks you very much and we are awaiting to have you with us again in the near future. Greetings from Sorrento and from all of us Ugo Di Maio

"Lovely location, hotel and staff"

4
25/07/2016

This was a family holiday for us, including two teenage boys and we all had a great time. Firstly, free wi-fi and good food meant the boys were happy and they found things they liked on the menu every night. The food was excellent and we would recommend eating in the hotel restaurant as Sorrento can be expensive. The rooms are nice, many have good views, they have tea and coffee facilities and they are well serviced each day. The pool is big and we never had a problem getting sun beds together even with a party of 4. The bus into Sorrento works perfectly, it takes only 10 minutes and walking the road route into town takes about 30 minutes at a decent pace. We would definitely recommend the hotel and the best part is that the staff make everyone so welcome.

"Fantastic hotel"

5
25/07/2016

Great hotel and staff can't do enough for you there is a courtesy coach that takes you into town every hour from 07.50 till 9pm the food is very good and most off the waiters Speak good English they get a lot off returning customers year after year so it's a very Friendly atmosphere great pool and sun beds if this is for you book early Thompson Holidays do a package holiday it's not cheap but worth every penny you must do .AMALFI COAST TRIP ALSO TRIP TO CAPRI (enjoy)

"Fabulous hotel and staff!!"

5
21/07/2016

Family of 7 with a short stop in Sorrento and this hotel and their staff were simply the best in every way possible. The hotel was lovely, as was the breakfast and dinner. The hotel rooms were clean and a decent size, and they took in all of our requests and made us very comfortable. Additionally the staff organized a transfer from the Naples airport to the hotel for us upon arrival, helped us with getting our lost luggage, booked a private boat tour of the Amalfi coast for our full day there, and finally organized another transfer for a tour of Pompeii, pizza in Naples and then off to the train station. They took so much time with us, and scheduled everything perfectly for us. Antonio & Massimo really went above and beyond. We cannot wait to return to this lovely hotel!

"We'll be back!"

5
20/07/2016

We spent a lovely 11 days here at the end of June this year and really didn't want to leave. When we first arrived we were both a little taken aback by the slightly old fashioned décor and were beginning to wonder why it had such great reviews. It didn't take long, however, to really settle into the whole rhythm of the place. Whether it's the hotel's size ( not too big but not too small ), the friendliness of the staff or a whole combination of things, but we have never been on holiday where all the guests were so relaxed and so friendly. The location is a good balance of peace and relaxation, whilst being only 10 minutes from the heart of Sorrento by the laid-on shuttle bus, or a 40 minute walk over the hills. Some lovely Roman ruins are just a 20 minute walk down the hill too. The pool area is just lovely – in amongst lemon and olive trees - and the pool itself perfect for those who enjoy a swim as well as those who just want to cool off. Never had a problem getting a sun bed the whole time we were there! Again, probably due to its size, there is a real feeling of all the staff really caring that we had a good holiday – whether it was the head waiter going through the menu every night to point out the lactose free options, or the chaps on reception arranging the hiring of a scooter for us. ( Initially rather nervous of the prospect, we chose a scooter as maybe the best way to see the Amalfi coast – WOW! Not wrong! I have been all over the world and that day goes down as one of the very best experiences of my life. Photos don't do it justice – breathtaking! In all a fabulous destination for a mix of relaxing and sightseeing – like many others we will definitely be coming back again

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Ashley G We cannot say anything else than thank you for the nice words had for our hotel and our way of working. It is a real pleasure for all of us to know that our guests are so happy to return . Looking forward to having you back with us we send the best wishes from all of us. Ugo Di Maio

"First visit - but definitely not our last!"

5
19/07/2016

We have just returned from a fabulous week staying at La Solara - and what a beautiful and charming hotel it is. We travelled as two couples and we all felt at home as soon as we set foot in the lovely airy reception area and were welcomed by the charming staff. We travelled on a Thomson holiday but chose the hotel purely on the basis of the Trip Advisor reviews - and are so glad we did. It is an oasis of calm away from the bustle (lovely as it is) of Sorrento but the courtesy shuttle, which always ran to time, made it so easy to pop down into the town whenever we wanted to. A couple of times we also asked to be dropped off where the pavement starts so we could walk the last part with the fantastic views over the Bay of Naples - well worth doing. Our rooms were delightful: sparklingly clean, comfy beds, the added bonus of tea and coffee facilities in the room, a fantastic view across the Bay of Naples from our balconies and very well stocked bathrooms with plenty of hot water whenever required. The food was excellent: lovely choice at breakfast and our included dinner was way better than at many hotels which offer half board. We went with the intention of swapping dinner for lunch on a few occasions and then wandering down in to town to eat at some of the very pretty little restaurants - but the food was so good at La Solara that we never did! Special thanks for the great fish dishes (I had fish most nights and it was a different variety and beautifully cooked every day) and the absolutely gorgeous risottos! Special mention too of the delightful Gala Dinner on Sunday evening - not always our type of thing but it was so lovely to eat outdoors around the pool (the staff had gone to a great deal of trouble to set everything up) and the food was wonderful so we thoroughly enjoyed the whole evening. I should also mention that there was a good variety of excellent local wine (red, white and rose) and all at a very reasonable price. The staff know how to make a great Aperol Spritz too! The pool is huge for the size of the hotel (so many 5* hotels seem to have tiny pools) and was delightful to use - it never got busy and there were always plenty of sunbeds to be had, whatever time of day we wandered down. Special thanks to Antonio for looking after us so well - he soon learned which of us like the full sun and which the shade! Probably the very best thing about the hotel is the staff! They all made us feel like we were such welcome guests and went out of their way to be helpful and charming. Everyone we encountered, from the maids to the Maitre D, seemed to take a real pride in delivering the very best quality of service and nothing was ever too much trouble. It seems unfair to really single out anyone since they all work as a fabulous team but I think I have to make special mention of Nello, Marcello and Guiseppe in the Restaurant plus the wonderful Antonio at Reception who organised a couple of fantastic trips for us. We hired a private car and driver (financially easier because there were 4 of us) for day trips to the Amalfi Drive (Positano, Amalfi and Ravello are all so picturesque and our driver stopped at many viewpoints along the way) and to Salerno and fabulous Paestum with its amazingly well preserved Greek temples. By contrast, we "did" Pompeii and Herculaneum on the train ourselves - it's very easy as the shuttle drops you very close to the station and the trains go direct to both sites. One tip (which a friend had given us before we went): if you intend to go to both sites then go to the quieter Herculaneum first and buy the three day combined ticket - then you can walk past all the long queues at Pompeii and go straight in! There are many delightful cafes and bars in Sorrento - you really are spoilt for choice. But if you like a bit of luxury I can recommend going to the 5* Bellevue Syrene for lunch and the Excelsior Vittoria for coffee (or in my case Aperol Spritz!). Both hotels have views to die for (and gorgeous gardens) and welcome visitors who are not staying there. Yes, you pay a bit of a premium (not overmuch though) but the surroundings and view make you feel like you are in a film! I really hope we can return to La Solara before too long - it is quite delightful.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear ThelwallPowells Thank you very much for your deductions and we are very pleased to read such comments of our customers and that the hard work of our staff is appreciated. We always try to give our best to make your stay as pleasant as possible. We hope to revisit in the near future. Greetings from Sorrento and from all of us. Ugo Di Maio

"Top staff and lovely location."

5
19/07/2016

We stayed here for 11 nights and was our first trip to Sorrento. We couldn't have chosen better for location, service, food and organisation. The room was well appointed and thoroughly clean - and maintained that way throughout our stay.The staff, in all areas were polite and friendly and we were greeted with a 'Bon giorno', or a 'Buonasera', with a smile, wherever we went. Located a few kilometers away from the hussle & bussle of Sorrento town, the hotel's own free, hourly courtesy bus was an absolute godsend and a real bonus. The in house food was excellent and we never felt the need to eat out, although we did go to the Ristorante la Favorita, home of Cannelloni, just to try it out. (Not disappointed here either) Would recommend this hotel on many levels, as it ticked all the boxes.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Pete0210 Thank you very much for your review and it is an honor for us to read your words about "LA SOLARA". This greatly helps our staff who feel rewarded for their hard work to satisfy our guests. Awaiting to have you back in the near future, please, accept our best greetings from Sorrento and from all of us Ugo Di Maio

"The Best"

5
19/07/2016

We stopped at La Solara on the recommendation of a friend & we're glad we did, it must be without doubt one of the best hotels we have stopped in. The customer service that they provide is first class, the food is excellent, the hotel staff cannot do enough for you & are helpful at all times. The shuttle bus is on time & always clean & the pool area is beyond reproach, our room was clean, spacious & had a terrific view of the bay & also protection from the sun if you wanted it, there was a complimentary bottle of local olive oil in the room & also chocolates on our arrival, which we found very nice. All we could say about La Solara is Bellissima !!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear andrew c Thank you for your comment and for your kind words for our staff and for our service. We can not do anything else to say “ THANK YOU ”. Waiting for you again in the near future sincere greetings from all of us. Ugo Di Maio

"Beautiful"

5
18/07/2016

Stayed at the La Solara hotel for the first time and what a gem it is. We nearly dismissed this hotel and so glad we didn't. The staff cannot do enough for you. Food was excellent. Breakfast there was fresh fruit, ham & cheese, cakes, scrambled eggs, bread, fresh tomatoes and yoghurt. Dinner there were 4 choices of dishes and wine was reasonably priced. There was also a varied menu for lunch. The Gala evening every Sunday was fantastic. 5 courses and live music and a chance to dress up into something nice. There were free pool towels and plenty of really nice sunbeds and parasols. Always managed to get two whatever time of day. Rooms were cleaned daily and were spotless and the maid left a chocolate each on the table. We upgraded to a sea view which had a fantastic view of Mt. Vesuvius. Laura our Thompsons Rep. was superb and so helpful. We booked the Amalfi drive, trip to Mt. Vesuvius, Pompeii & Herculaneum, all very good trips. Also went to the Opera (3 tenors) which is worth seeing. We swapped our dinner in hotel for lunch one day so we could try the Parrucchiano restaurant (this is where Laura takes you on the walkabout) Had a wonderful meal in a fantastic setting. Also worth going to is to the Foreigners Bar which had the most fantastic view. Also had lunch at the Grande Marina where there were plenty of fish restaurants. The free shuttle bus ran from 8am to 11pm daily. This is a wonderful hotel and we will definitely return.

"Another 2 weeks in our Italian paradise !"

5
17/07/2016

This was our 11th year at Lovely La Solara, and absolutely perfect as always. From the moment you walk in to reception, it"s as if you had never left......staff, food, cleanliness, are all absolutely fantastico!! An added bonus this year, was the weekly Gala dinners were once again outside.... warm air, beautiful sunset, and glorious food, we are already counting down to next year!!!! MR and Mrs ROBERT ( EAC 54)

"patrick r FANTASTIC HOLIDAY"

5
17/07/2016

my wife and i stayed for eleven nights and had a fantastic time, room was great,very clean at all times. all of the staff were excellent and made us feel very welcome, even though the hotel is outside sorrento it did not feel like this because the shuttle bus was so regular and punctual. pool area was great plenty of sunbeds and a good snack bar.we were on a half board basis. there was plenty of choice at breakfast and the evening meals were excellent again plenty of choice on the menus and waiting staff friendly and professional. we had a wonderful experience and can honestley not fault a thing. we would like to return again in the future.

"Beautiful stay once again"

5
16/07/2016

We've just returned from our 4th stay at BW La Solara. To say we like the place is an understatement but we yet again could not find fault. There is little point in repeating the detail of other reviews but we must praise ALL the staff. Absolute professionals in every sector of the hotel. We really felt that our custom was greatly appreciated. The food was everything you would hope for in an Italian restaurant. My wife is a vegetarian and the options for her each night were numerous and varied. The entire hotel complex is absolutely spotless so the chambermaid team deserve a huge mention. We were on honeymoon on this visit and were able to totally relax for the 9 days after a hectic few months. There are few certainties in life but we will certainly be returning to this outstanding hotel in 2017! Wish we'd booked another week! A big thank you to the entire team at BW La Solara for ensuring our honeymoon was just fantastic. See you all in 2017! Michael and Nuala Belfast

"Very relaxing break."

5
14/07/2016

My wife and I recently had a ten night stay at this hotel and can honestly say it was a wonderful experience. The food was excellent, the hotel itself was clean and well presented throughout and the staff were very friendly and close knit, almost like family. Special mentions go to Franco, Pepe, Angello, Nello and Marcello. All were fantastic. The pool area was relaxed with no clammer for sun beds, and as the clientele of the hotel tended to be of an older age, I would say 55+, the number of children on site were few. The hotel runs a mini bus into Sorrento on the hour which only takes around ten minutes to get to, and picks you up on quarter past the hour. This was very useful as there's not a great deal immediately outside the hotel save for a beach and small village not far away. The only obstacle to the beach was the steep road down to it. We were told it was 15minutes walk down and half an hour back up! Overall highly recommended.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Martin N We cannot say anything else than thank you for the nice words had for our hotel and our way of working. It is a real pleasure for all of us to know that our guests are so happy . Looking forward to having you back with us we send the best wishes from all of us. Ugo Di Maio

"So good!"

5
14/07/2016

We stayed here for 10 nights and it was a delight. The staff were so helpful and nothing was too much trouble. The food was simply excellent and very well served. Though a 10 mins drive from the centre of Sorrento, the shuttle-bus is just brilliant and more than makes up for the "out of town" location. We were struck by how many people we met at the hotel were "returnees" - it didn't take us long to find out why! This is certainly a hotel we would come back to.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear 174ricky Thank you very much for your deductions and we are very pleased to read such comments of our customers and that the hard work of our staff is appreciated. We always try to give our best to make the stay as pleasant as possible. We hope to revisit in the near future. Greetings from Sorrento and from all of us. Ugo Di Maio

"Fantastic Week!"

5
13/07/2016

Not much to add to all the other very positive reviews, but to say what a great way to spend a chilled out week , with staff that care and top quality service and facilities. The weather helped too! Grazie Mille to the La Solara Team!

"Pampered"

5
11/07/2016

Just got back from this hotel. Didn't have to lift a finger, the staff took care of everything. The weather was very hot so didn't do any trips but thoroughly enjoyed relaxing by the pool with the odd trip into Sorrento on the courtesy mini bus. The food was varied and the wine recommendation from the waiter excellent! Go and enjoy!

"Very Nice but not 5 star"

4
11/07/2016

We stayed here for 11 nights on a booking with Thomson holidays. The immediate impression of the hotel was the warm welcome of the staff and how light and airy it was, this view was reinforced throughout our stay, the public rooms are excellent and the staff without exception are warm & friendly. Our room was on the side of the hotel and although not with the best of the views it was roomy, had excellent air condition and very comfortable beds. It was also a surprise to get English channels on the TV, which is not so common in Italy. The pool and pool area were very good, plenty of sun beds and some with shade and a nice area for lunchtime snacks, the food was excellent with a good choice. The prices in the hotel were fair for both alcohol and food, not really expensive but this was pre Brexit! With Thomsons we were on a half board basis which becomes a little repetitive after a while ( not the menu but not going elsewhere) so we did out a couple of times, however there was nothing wrong with the food or service. My 2 main criticisms are aimed at the bathroom and the breakfast choice, with the former, it was impossible to shower without getting the floor wet, the unit was situated at the centre point of the bath not the end, so water was leaving the bath even with the shower curtain shut. Regarding breakfast, there was no change in choice from day to day, Macedonia fruit salad was served every morning and water melon, it was very repetitive and also disappointing that coffee came out of a machine with milk in sachets, not fresh, we thought that could have been better. It's well documented that the hotel is well out of town but the shuttle service is excellent and always on time, the bus is about a 20-25 seater so you don't have to worry about getting a seat. You can walk into Sorrento but you need to be fit as its quite a climb at the start, there is nowhere to walk around the hotel in the evening. Besides the couple of complaints, it was a very nice stay.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear grinch99 Thank you for your review and we appreciate your suggestions how to improve our service to our customers. In the future we will be more careful about everything that you've listed and I am sure that by your next visit you will enjoy your stay with us. Greetings from Sorrento and from all of us. Ugo Di Maio

"Another excellent holiday again at La Solara"

5
11/07/2016

As the Title indicates we have had yet another memorable holiday in the care of professional and caring staff. All aspects of the hotel from reception, dining room, pool and house keeping were excellent and friendly. We have been to this hotel a number of times and the service and professionalism of the hotel has not changed and new visitors to the hotel who have looked at Trip Advisor to see ratings will be surprised at how true the facts are. Look forward to booking our next visit. Mr & Mrs Bainbridge

"First class"

5
10/07/2016

Just returned from our 11 night stay here for the first time and certainly wont be the last, everything was exceptional, the staff were all lovely and friendly, rooms were lovely and clean with looks across the Bay of Naples, pool area was clean and no fighting for sunbeds at anytime of the day, courtesy bus into Sorrento which went every hour was good, also the sunday night gala evening which the food was served around the pool area was a big plus and enjoyable night. we will be returning soon as do many of the customers

"Idyllic la Solara."

5
10/07/2016

My wife and I have been visiting this dream of a hotel, on and off, since the summer of 1994. Although we've been to other resorts, both in Europe and beyond, we've not yet found anywhere to match it. Whilst we were there, during my70th birthday, towards the end of June, the staff went to considerable efforts to make sure that it was a most memorable occasion; I was deeply moved by their kindness. This was just one of the many examples of the care that they bestow on their guests, regardless of nationality, class, creed or colour. This is why there are so many positive comments about La Solara; many of the negative ones, are just downright petty as far as I can see. As retired professionals from the UK, we're not given to hollow words, that is why this trip was our fourteenth in twenty-two years. Surely, that has got to speak volumes in praise of this unique establishment!!!

"NICE BUT OVERRATED - NO OUTDOOR DINING"

4
08/07/2016

My wife and I visited the La Solara for the first time in June and liked the hotel - it was very clean and the staff friendly. Our room was pretty quiet although there was no privacy screen between the balconies. TV is poor - only news (BBC, CNN and SKY) in English. The breakfast selection is produced on a budget - limited range and cheap ingredients, cheap museli and no dried fruit and worse of all the coffee is self-serve out of a machine (using powdered milk - ugh!). The evening meal is much better- the Gala dinner on Sunday was very good. The issue for us was no outdoor dining - all meals are taken in the stuffy dining room - window seats were at a premium during breakfast and always filled up first - you were allocated a table for dinner - ours was in the middle of the room - not good. I tolerated this for a couple of nights and then asked for our meal to be served on our balcony. To give the hotel credit - they did this. Their Manager asked me what was wrong with their dining room and I explained that we prefer to eat outside - one of the reasons we go to hot countries! He told me they do serve the Gala Dinner outside in the "summer" - it was 29C degrees when when we visited! Not sure what he meant by summer or when it was going to be warm enough! One morning we left the hotel early for an excursion and they prepared a breakfast bag - it was very good. Our room had a long balcony and a side view across the Bay of Naples where we could watch the sun set. The balcony furniture consisted of two rather odd deck chairs and small metal table and two metal chairs - the latter were OK if you used pillows for cushions. The pool was great with loads of sun beds - we went out for the day and then went for a swim before it closed (at a very early 7.30pm) - one evening they clearly wanted to go home as the staff were hosing the area immediately beside us at 6.45pm!. The hotel is out of the town on a very busy road so offers a shuttle bus on the hour to take you down into Sorrento. The last bus back is 11 15pm. We used this quite a lot and found it to be very reliable. It was suggested that we could walk along the road outside the hotel - whilst we did see some people doing so, I felt it was dangerous - there was no path but lots of coaches, lorries, cars and fast-moving scooters. Overall we enjoyed the holiday but feel they could do better with the dining arrangements - if they can serve the Gala outside during the summer then they could offer breakfast and dinner outside - to those who prefer this. I have stayed in many hotels that offer both - allowing customers to choose.

"The sun shines on La Solara"

5
08/07/2016

We stayed at La Solara for 10 nights in June.We found the hotel comfortable with all mod cons. It has a wonderful family atmosphere with the staff helpful and friendly. The restaurant has an Italian menu with a reasonable choice of Italian food. The view from the hotel is across the road to the sea and, although it is set apart from the town, there is an hourly free bus service into the centre. We would definitely go back there.

"Wonderful Hotel"

5
05/07/2016

Just returned from a two week stay here with family and just like the other reviews we had a brilliant time. The staff are absolutely wonderful and will always go the extra mile to make you feel comfortable. For example they will offer to make something else if what is on the dinner menu for the evening is not suitable. The food is delicious and we were spoilt for choice every night! The pool area is great, clean and the pool itself is lovely. The minibus service is also fab and it was on time every time we took it. If you're worried about getting wifi then you don't need to, it's super fast and we had no issues with it. Our rooms were lovely, nice size and bright. All in all we had a wonderful trip and I would not hesitate in returning to La Solara again!

"Great Holiday at La Solara Sorrento"

5
04/07/2016

Fabulous Hotel with great views.. The Staff are all very Professional and friendly... Food is great, service is great.....beautiful surroundings.. Also the service round the Poolside is excellent . I would recommend this Hotel for anyone thinking of going to Sorrento.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
DearEdward W The entire staff thanks you for all that you have highlighted. This makes us happy and keeps us in work with new energy. We are waiting for your next stay with us in the near future. "GRAZIE" Ciao from Sorrento The entire staff and management Ugo Di Maio

"A great hotel with dedicated and hard working staff"

5
03/07/2016

I don't think there is very much I can add to other reviews. We have just returned from a 2 week stay and met so many people who have stayed here on a regular basis, I can see why. The staff work hard and cannot do enough for you - they made our holiday one of the best we have ever been on. The whole place has a relaxed feel, there were always sunbeds available with plenty of shade if you wanted it, the pool is large and well maintained. The food is excellent quality and plentiful - so had to keep an eye on my waistline! We shall definitely be returning. Thank you to all the staff at La Solara.??

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear J00lem Thank you for your comments, your suggestions and for the kind words for our staff and for our service. We can ‘t do anything else to say THANK YOU AND WAITING FOR YOU AGAIN NEXT YEAR. Greetings from all of us. Ugo Di Maio

"Lovely hotel"

5
01/07/2016

This was our first visit to La Solara and we weren't disappointed. It's a very friendly environment the Staff are amazing, the food is amazing especially the Gala dinner on Sunday's not to be missed. Our room had a beautiful view across the Bay of Naples where we could watch the sun set from our balcony. The pool was great with loads of sun beds. There is a shuttle bus on the hour to take you down into Sorrento the drivers are friendly & very helpful. The last bus back is 11 15. Sorrento is a beautiful place, the combination of staying at La Solara made it a perfect holiday, you will not be disappointed.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear s11val We thank you very much for the nice words had against the hotel and staff. This makes us happy and let us continue to work with enthusiasm and satisfy all our customers. In awaiting to have you again with us in the near future accept the best greetings from all the staff and the management. Ugo Di Maio

"Best Ocean View Terrace!"

5
01/07/2016

From dinner reservations to arranging shipping some of our goods home to the US to our special dining requests--this hotel is an all around 5 star! All of the staff was extremely friendly and 100% customer service based! We stayed here for our wedding anniversary and are already planning our next trip! It is an 8-10 min shuttle ride into the downtown of Sorrento and the hotel provides free shuttle service until 11pm every hour! If you are a night owl, a taxi will be 50 euros to get back to the hotel. We had a junior suite room with an ocean view terrace which had a spectacular view!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Jason R We thank you very much for the nice words had against the hotel and staff. To give the best service to our beloved guests LOYALTY is the most important thing for us . In awaiting to have you again with us next year, please, accept the best greetings from all the staff and the management Ugo Di Maio

"Great Staff and Stay"

5
30/06/2016

Everything at this hotel is great. The staff are friendly, the pool is huge, the food is fantastic, and the place is immaculate. I can't wait to go back!!1 The only thing that was difficult (and our fault for not figuring this out ahead of time) was getting into Sorrento on the ferry from Naples and not having a clue where to go. Couldn't get Wi-Fi to figure it out. Finally found a tourist desk where the girls called the hotel for us to figure out how we get to the hotel.

"Another lovely stay at La Solara"

5
29/06/2016

We've been to La Solara for several years, and each year it is a wonderful holiday. This year was no different! The hotel has a view of the Bay of Naples looking out towards Ischia, stunning especially when the sun sets right in the middle. If you don't get a sea view room this can be enjoyed from the bar or the sun deck area. The rooms are all a good size and kept up to date in terms of decor and facilities each year. Being a mile or so out of town makes it nice and quiet and theres a free bus in/out every hour. There is a nice beach about half a mile down a hill with bar/restaurants - as its a bit around the corner it also has a view of Vesuvius. Breakfast is a help yourself buffet with croissants, pastries, cake, cereals, meats & cheese and bacon, sausages and scrambled eggs etc. Its all good, and hard not to have a three course breakfast. Coffee is great (bean to cup machine). Dinner is a set menu if half board or a la carte if not. The set menu offers many choices every night and dishes rarely repeat over a two week stay, and all of the dishes are wonderful Neapolitan fare. I especially like the arancini, but to be fair I especially like everything else too. Before the first course you help yourself to antipasti, again wonderful and varied. The tiramisu is seriously good. The staff throughout the hotel are all experts at customer service, being courteous, friendly and exceedingly helpful. A couple of years back my son turned his nose up at a fish starter and Marcello the head waiter produced a plate of pasta with tomato sauce instantly to replace it, possibly from nowhere and without us asking. The whole hotel and bedrooms are always spotlessly clean. The 25m pool is great for trying to burn off the tiramisu etc and there is a gym. The sundeck is also kept in excellent order, and nearby there is an outdoor eating area for lunch. I find the lunches a bit big given breakfast and dinner, but its easy enough to share a dish. Lello and Carlo visit tue, thu, sun and sing/play a variety of neapolitan and modern songs. They are just ace, they play requests and are at their best having fun with the audience. Thomson have excursions, but its pretty simple to visit Capri, Ischia, Amalfi just by going into town, walking down to the port and catching the ferry. Pompeii and Herculaneum and Naples are easily reached on the train. All in all just a great relaxing friendly holiday.

"Another wonderful stay"

5
29/06/2016

This was our fifth visit to La Solara and as ever it was up to the the usual very high standards. A special thank you to each and every member of the staff who make guests feel so welcome. We will be back soon.

"Would absolutely stay again!"

5
27/06/2016

Had a 2 night stay and would have been very happy if had been longer. Hotel has great and had a very helpful staff along with being very clean. The breakfast buffet had a great assortment of hot and cold food. It is a bit out of the city but has an hourly shuttle bus which is very convenient and saved from the higher taxi rates in the area. The swimming pool is much larger than most hotel pools and also has a nice children's pool. Would be a very nice place for a family to stay. Mattresses are very firm. The staff made nice tour suggestions.

"Delightful hotel, in a peaceful location, with fantastic views over the bay of Naples."

5
27/06/2016

A lovely hotel, wonderful, friendly helpful staff. Our room was quite large with a view over the bay of Naples. It was clean and the bed was very comfortable,. Food was good with plenty of choice, the salad bar was excellent. The reception staff were great and happy to arrange trips to Capri and the Amalfi coast. The swimming pool had plenty of sun loungers and never seemed to be crowded, a selection of snacks were available at the poolside bar. Evening entertainment was well provided by Lala, a variety of Italian and popular songs.The Gala dinner was great! The curtesy bus ran into Sorrento every hour, so if you want to be away from the noise, but within easy reach, the hotel is in an ideal location. Would definitely recommend this hotel.

"Lovely stay"

5
27/06/2016

Just returned from a lovely stay. Fourth time in sorrento but first at this hotel. Leave all your concepts of a Best Western Hotel behind . I read through the reviews before I booked and I have to say it is well worthy of the accolades it gets. Many of the guests return time after time and I don't blame them. Please do not be put off because it is a bit out of town. You have all the benefits of being surrounded by the relative peace and tranquility of the Italian countryside but the free shuttle is regular as clockwork and usually takes 6 - 10 mins. dependent on traffic. Compare this to most of the hotels nearer to the centre from which you have at least a 15 minutes walk in the noisy and opressive traffic. The road into the centre is hardly a pleasant stroll! Nothing more to say that has not been been said about this hotel previously. Treat yourself.

"Eccezionale!"

5
27/06/2016

Just back from our third visit to this wonderful hotel. I have little to add to my previous comments and those of other reviewers who have also had the good fortune to experience the high standards of service of all of the staff at this fantastic hotel. If you are looking for good food,friendly and efficient service,high standards of cleanliness and a spectacular setting this is where to find all of these things and more. Many thanks to the staff at La Solara all of whom from reception,housekeeping,restaurant,bar to Antonio the pool man helped to make this another memorable holiday in Sorrento. Looking forward to seeing you all again next year.

"Amazing highly recommend"

5
26/06/2016

Spent a week here in April. The hotel is clean and the staff are fantastic. Nothing was too much trouble. We asked for an extra pillow and by the time we got to our room on the second floor it was in the room. Amazin. The staff made us feel very welcome. Sunday gala night is not to be missed we had a great night. Courtesy bus was every hour and always on time. Excellent wifi Pool area fantastic. We were celebrating out mums 60th birthday and the hotel made a cake and presented it to her at dinner. I can see why people return a really friendly hotel highly recommend

"A truly wonderful hotel"

5
26/06/2016

Recently visited this marvellous hotel with 2 friends for a week's holiday. What an amazing place. Located on the outskirts of Sorrento, but with an hourly free of charge shuttle bus, the delights of Sorrento were easy to reach. The hotel has amazing views, a realxing atmosphere, and you feel like you are at home. The staff are brilliant. Nothing is too much trouble and that is from front office to bedroom attendants to waiters and bar staff. The food is abundant, delicious and well presented and always served with a smile. Cannot fault anything about the hotel. Go there and feel pampered.

"Fantastic, Great Holiday"

5
23/06/2016

We just returned on Tuesday morning early, if you have any sense please holiday at La Solara, fantastic staff, great food, such a relaxing break. Shuttle bus is great as Sorrento it's self is very busy and great to get back to La Solara and chill out, Sunday's Gala Dinner not to be missed, when can I go again ?

"What a great find"

5
21/06/2016

This hotel was a real gem, lovely service, they really went out of their way to make your stay a good one. Obvious just how proud the staff were of the hotel Pool was warm and plenty of beds, as soon as you entered the pool area the pool attendant was friendly and so helpful. Drinks were reasonably priced and delivered to your sun beds with smile. Food was delicious and they were more than happy to save any of your unfinished wine bottle to be brought to your table for dinner. Food Portions were very generous at lunch and really fresh. 1/2 board was well worth doing and dinner was lovely with good choice Courtesy bus was brilliant every hour until late at night to sorrento - 10 mins journey. Whole hotel was spotless, excellent wifi throughout If you want to be slightly out of hustle and bustle but with easy access to town then this hotel is great Would definitely go back

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Henfieldgirl, Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this gem in the future and look forward to having you back with us next year. Thank you from all of us Ugo Di Maio

"A wonderful hotel "

5
21/06/2016

The hotel is immaculately clean, the staff are very attentive we felt as though we were being looked after by a family rather than being in a large hotel. There is a fantastic swimming pool with poolside sun beds, but best of all was our lovely room with a terrace looking over the bay.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear jo50hun, The entire staff thanks you for all that you have highlighted. This makes us happy and makes us work with new energy to have more and more friends who return to us year after year. We hope to see you, again, soon. The entire staff and management Ugo Di Maio

"The very best of Hotels and service"

5
19/06/2016

We have just returned from yet another fabulous holiday at La Solara, Having had a break from Italy last year due to family illness, it was an absolute joy to be back with at the hotel and staff who we consider as friends. Every aspect of our stay was first class and is reflected in the very positive comments on tripadvisor 1506 excellent reviews can't be wrong. We are amazed at some of the negative comments, one of which we found offensive if you don't like authentic Italian cuisine, the distance from town, or the transport provided, all of which are well documented, then don't go to La Solara. We had some great trips out which we arranged ourselves to Capri, Pompeii and Amalfi, all brilliant days out. Our stay this time was in room 410 with great views over the Bay of Naples. Our heart felt thanks yet again go to Marcello, Nello and all the staff in the restaurant, Angelo and Pepe, Massimmo, Antonio and the reception staff, Pool attendant Antonio, Ugo who always makes you feel welcome and at home, and lastly the cleaning staff. As stated another great holiday and we will be back. Grazie La Solara

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear HerculesWeymouth, Thank you for your comment and for your kind words for our staff, our service and LA SOLARA. Our hard work is rewarded by your comments and we are proud for what we may offer to our valuable guests. We are here to let you spend again an unforgettable stay with us. CIAO from Sorrento and from all of us Ugo

"WONDERFUL HOTEL"

5
18/06/2016

Returned Monday from a fabulous 10 day holiday at this wonderful hotel. We were on half board and the food was exceptional especially the 2 Sunday Gala Dinners. Staff were superb and very efficient and friendly and nothing was too much trouble. The room was very comfortable and clean with a good sea view and balcony and the evening bed turn down and sweet was a class touch. We were on holiday with my daughter and her partner and young 10 month old son (who stayed in a different hotel) and on 2 nights we had the baby and the hotel provided a cot while the staff from reception and in the restaurant were so good and helpful and with warm affection for the baby -- we are very grateful for the professionalism of the gentlemen in reception for arranging it The cleaning staff were very efficient and the pool area and pool snack bar were really great I must mention the courtesy bus transfer into and from Sorrento which was every hour Mario the driver was superb and very kind and dropped us off at our daughter's hotel on the way into town and was great when we had the baby with us -- THANK YOU MARIO!!! THIS WAS A FANTASTIC HOTEL AND WE RECOMMEND IT TO ANYONE -- WE SHALL CERTAINLY RETURN

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear arthurQMS, Thank you for your nice words. Everyone of us are waiting for you on your next visit and we will certainly do our best and try to have you with us year after year. See you soon The entire staff and management. Ugo di Maio

"Wonderful Hotel"

5
15/06/2016

Have been to Sorrento every year for the last 20 years and have stayed in many hotels. What a shame we haven't found this hotel sooner. The staff are so friendly and can't do enough to help you. Rooms are so comfortable and clean. I can understand why guests come back year after year and hope to do the same. Pam and John Ockenden

"Fantastic hotel in Sorrento"

5
14/06/2016

La Solara is a wonderful hotel. Spacious and clean, well maintained and with beautiful views from the lobby and pool area as well as some rooms. We had a family suite for 4 which had one King bed and 2 twin beds. The room was very comfortable for us. The included breakfast was wonderful. The free shuttle to town also was very convenient. This was a great place to stay to take a day trip to the Amalfi Coast & Pompeii. Highly recommend this hotel - it's a great choice for Sorrento and surrounding areas.

"Truly Exceptional Hotel"

5
13/06/2016

We have returned today from our first trip to Sorrento staying at La Solara Hotel. This hotel is simply amazing. Beautiful rooms, friendly and helpful staff, the best food we have ever tasted in a hotel, superb pool area, free WIFI, we really cannot fault it. Check in and out was smooth and trouble free. We were made to feel so welcome throughout our stay and nothing was too much trouble. The shuttle bus was fantastic and the last bus back was 11.15 pm so plenty of time to explore the beautiful city of Sorrento. The bus was always on time and the driver was so friendly and cheerful. The restaurant staff were superb, service was quick and efficient and as mentioned the food was fab, the Gala Dinner on our last night was lovely. Our room was spotlessly clean and the same high standard was maintained daily. Every night when we returned, the beds had been turned down and chocolates had been left for us, they were delicious even after a 4 course meal!! We will return without hesitation to this wonderful hotel in beautiful Sorrento and would like to thank the staff and management for giving us a truly memorable holiday.

"Excellent Hotel, First class service"

5
12/06/2016

Myself and partner have just returned from our first visit to Sorrento, staying at the Hotel La Solara. The city was beautiful, and the hotel was the PERFECT place to stay. On arrival we were greeted with a glass of champagne which was a lovely touch. We soon noticed the staff continuously add little touches to make sure your stay is a special one, including a complimentary bottle of olive oil in our room from the manager and an evening chocolate which greeted us each night. The staff was always friendly and quick to help and the the cleanliness of the hotel was impeccable. The pool area was peaceful and a great place to relax after a day in the town, the garden area was picturesque and we enjoyed a glass of wine amongst the lemon trees as often as we could. The free shuttle bus service was extremely handy and a brilliant service offered by the hotel. We ended up using this service every day and was never disappointed (we always got a seat and the bus was never late). We stayed in one of the rooms on the fourth floor which had a large balcony with a sea view. The view was gorgeous and on our first evening we decided to just stay on the balcony all night watching the sunset while having a few drinks from the mini bar (which was really reasonably priced!). We would 100% recommend this room and the hotel. Thank you to all the staff for making our first visit to Sorrento a memorable one. We'd love to return one day and see you all again.

"Lovely Hotel and Location"

5
12/06/2016

Had a lovely time at this hotel with the friendliest and most helpful staff - got off to a bit of a disappointing start with the rooms, but the staff pulled out all the stops to deal with this and half way through we were given two lovely rooms with a stunning views. It was beautiful and dealt with in a very friendly and humorous fashion.

"An absolute Jewel"

5
12/06/2016

It has been a long time since we stayed at a hotel that ticked all the boxes! The location is superb. Situated some 10 minutes or so by a free hourly shuttle bus to and from Sorrento from where you can journey onward to by bus/train/ferry to the highlights of the region. The hotel and the staff could not be faulted they were efficient , friendly and polite at all times and the food was excellent. Breakfast is buffet style with a vast selection of food both hot & cold. A comprehensive menu is available in the pool bar should you be relaxing around the pool. The evening a la carte meal was amazing with an excellent and varied selection of meals to suit all. The menu was not repeated during our stay. The Gala Dinner was magnificent. The regional wine is excellent and very reasonably priced. We had a quiet, comfortable, spacious west facing sea view room with efficient air conditioning, full WiFi, a mini bar and television. Can I fault the hotel and staff ? No! Will we return? Yes definitely!

"Return visit"

5
11/06/2016

Just returned from a 2nd visit to La Solara, again a most enjoyable time. All members of staff are most friendly and helpful. We particularly like the evening meals with waiter service, be prepared to put on a little weight. Sorrento and surrounding areas are so beautiful plenty if things to do even on return visits. Looking forward to returning in September, thank you for a memorable visit.

"fantastic stay in a fantastic hotel"

5
09/06/2016

spent may half term at la Solara with my daughter, nothing was too much for the staff their customer focus was brilliant. hotel immaculate so clean and lovely finishing touches like a chocolate by the bed when returning at night. we arranged 3 trips and this hotel was the perfect choice for recharging our batteries inbetween the trips, so peaceful with a fantastic pool and poolside snack bar. we liked the idea that if we wanted to go into sorrento the shuttle bus had you their quickly and when you had had enough quickly back to relax. i never sleep well usually on first couple of nights on holiday due to beds but slept full night every night came back fully recharged will definitely be back!!!

"Jim and Laura from Glasgow "

5
08/06/2016

Excellent Hotel and location to explore Sorrento. Staff, food and amenities were excellent. The courtesy bus was 1st class and ran on the hour as promised and saved a lot of walking into the main town. The food and restaurant staff made the hotel visit everything it should be. I went with the head waiters wine recommendation every evening and never had a bad bottle and the most expensive was €16. Very reasonable.

"An excellent hotel with great staff"

5
07/06/2016

Four of us have just returned from a super 2 week holiday here. The hotel is situated about 1.5 Km from Sorrento centre and an hourly free bus takes you there in a few minutes. The location means it is very quiet which was a major consideration for us, we had 2 different rooms one with a view over the pool and toward the Bay of Naples and Ischia and one with a garden view which also had views over the bay. The reception staff were welcoming, friendly and very helpful, nothing was a trouble to them and requests were met with positive responses. The rooms along with every part of the hotel were spotless and maids were busy all day keeping everything to a high standard. The food is very good with a buffet style breakfast and the evening meals were served from a good and varied choice of menu, there was a well presented salad buffet followed by a further 3 courses. Being a party of 4 we had most things on the menu which was not repeated during our 2 weeks. The food was good, tasty, with decent portions and nicely presented. The waiters were pleasant good humoured and very willing to help with choices etc. Located on an elevated site with lovely sea views and a spacious 23m heated pool with ample sun beds, chairs and an outside pool bar and dining area we spent several days in between sightseeing just relaxing here. The only downside to the location is the lack of a footpath along the road which makes walking less relaxing, though a small beach and harbour is just across the road and down a winding road about 20 minutes walk. The free shuttle bus into Sorrento made up for this. Overall this is a great hotel and we have no hesitation in recommending La Solara to anyone wanting a quiet hotel just minutes from the busier and noisier town centre hotels.

"Lovely clean quiet hotel"

4
06/06/2016

The most important thing for us when we booked our stay at La Solara was that one of our party who is coeliac would have a good holiday abroad without worrying about the food. The La Solara really did a great job and the restaurant staff were brilliant. At every dinner the menu was explained to us - what was gluten-free and what was not. The food was brought to the table, so no queuing, and on Sundays the chefs parade at the gala dinner. For breakfast there was a range of gluten-free products at the buffet. We found this was a small hotel in a quiet location out of the noise and bustle of Sorrento, but the rooms were spacious with a balcony - not necessarily with a sea-view, but a nice view all the same. We liked the little touches you get in a good hotel, a drink on arrival, the bed turned down every evening and a chocolate on the side. We also enjoyed the large swimming pool, and the bar/lounge has wonderful panoramic views of the sunsets. We found the garden with the table tennis was a little bit smaller than it appears in the photos! The staff were always very helpful and the courtesy bus into town was a great plus as it was not practicable to walk into town due the winding roads with no pavements. As a family we like to explore an area on foot so we were a little bit disappointed. However it is possible to walk to the local beach - Marina di Puolo -although the road is very steep in places so it's a bit of a struggle on the way back up! This is a good base for exploring the area - Amalfi, Pompeii, Herculaneum are all on the must see list - or taking the courtesy bus into Sorrento to explore the shops in the narrow streets or drink coffee in the piazza or overlooking the sea.

"Super Solara"

5
05/06/2016

Booked at short notice with Thomsons and stayed 15-22 April. Had chosen La Solara based on the great reviews and a very good deal. Arrived very late, just after midnight and directed to the restaurant for a meal which was a very welcome and pleasant surprise and the Food was perfect for such a late hour. Our room was fine but not with a great outlook but it was all that was available, hence the great price. It was my wife's Birthday on the 16th so I emailed the hotel to arrange flowers,which were amazing and very good value,and they were extremely helpful. They told me the night manager would be in touch and Antonio emailed me the next night. We found all the positive comments to be accurate and had a lovely time there. The hotel is spotless,which is one of our main requirements, the food varied and good quality and the staff the friendliest you could ask for. The pool area was very nice with great views across to Ischia. The hotel bus is a great plus, runs like clockwork and will drop you off at other points en route if you ask. Our highlight, a trip to Capri, was as a result of great advice from Massimo on the front desk. I had missed the rep to book with Thomsons so asked about the trip detailed in a leaflet in our room. Massimo advised that there was a better trip, including some food and drink, which he would recommend so we booked that and had a wonderful day. The trip was with Vervece Charters and is a family affair with the charming Nando our skipper that day. From the pick up to the end it was a great day out with just 11 people on our boat making you feel quite special. We had a few hours on Capri before circling the island being shown the sights and having time for a swim. Nando gave us all a lovely cheese and ham roll,made by Mamma, and a cold drink and,after passing through the Lovers Passage, a drink if Mammas hime made Limoncello. The cost was €80 and was worth every bit and when telling fellow guests who had booked the Thomson's trip at €78 were even more convinced that Massimos advice was spot on. The overall holiday was great and we would highly recommend La Solara to anyone considering Sorrento.

"A pleasant stay"

4
04/06/2016

The little touches by the lovely staff make this hotel a good place to stay. On arrival you are greeted with a glass of prosecco to relax in the large lounge with. A chocolate is left beside your bedside on a nightime for you come in to, It is the little touches like this that make this a good place to stay. There is a hourly shuttle bus which takes 7 mins to get you back and forth from the town centre. The food for me was just okay, I think we enjoyed the breakfasts better than our evening meal. However a good choice is given and the meal is served to you. Other guests remarked on how good the food was, we might be a bit picky. The location is close to a beach within a 10 minute walking distance gets you there, which is a nice extra for Sorrento. Friendly staff, great bus and good breakfasts.

"One week holiday."

5
03/06/2016

Booked this hotel last thing. The staff were top notch. The hotel was very clean. The rooms were really spacious. The food and drinks were of very good quality. And the courtesy bus into sorrento very efficient. I would recommend this hotel to anybody wanting a relaxing holiday away from the hustle and bustle.

"Fabulous Hotel!!!"

5
02/06/2016

We stayed here 9th to 20th May 2016. I can't speak highly enough about this hotel and staff. We were half board and intended eating out several times but the food was so good we only ate out on three occasions. We loved the fact it was waiter service - no mad pushing and shoving to fetch food yourself! We had a room over the pool. I would avoid an inland room as it appeared these looked straight into the mountain (and extremely close at that). There is a courtesy bus that runs into Sorrento every hour and returns every fifteen minutes past. At first we thought this may be a problem but actually the pros of this hotel far outweighed it's position slightly out of town (8 minute drive in the bus). Having asked the question, I believe a taxi cost was expensive at approx 25 euros. We booked the Amalfi Experience trip through the hotel cost 70 euros as opposed to 113 euro with Thomsons. The advantage (apart from the cost) was a very amiable Italian Guide(Roberto) who entertained us the whole eight hours. Mould highly recommend this trip. Pompeii/Herculaneum/Capri we made our own way to and the only advice there would be to hire a tour guide once there. We tried the audio guide but that was not successful. Lastly, our only disappointment was the weather, we had two and half days of sun and blue skies. The rest of the time it was grey and cold which I had not expected. Indeed, everyone we spoke to (many of whom go year on year and greet the staff like old friends) told us it was very unusual weather and usually it's a lot warmer and sunnier. I guess we were just unlucky but I did feel 'cheated' as wanted a little sun and warmth. However, it does give me a reason to return and get those same photos with blue skies instead of black clouds.

"Comfortable & clean hotel"

4
02/06/2016

This hotel is very, very clean and comfortable with the staff being extremely friendly and the food very nice. My only problem was that having a sea facing and front of hotel bedroom, the Italian Hells Angels were in town and rode back and forth past the hotel day and night. When we asked the hotel if we could have the air conditioning on so that we could have the balcony door shut to drown out the noise at night we were told that the air conditioning does not come on until 1st June even though the rooms are advertised as having air conditioning. When we returned to our room later they had very kindly left a rather large air conditioning unit on the floor, with the pipe running into the bathroom which, when turned on, sounded extremely loud and was a health and safety nightmare but it was good of the hotel to try. Sadly it took five nights, and very poor sleep, before the room air conditioning was eventually turned on. The pool was clean and tidy with always plenty of spare beds available. The food poolside was really good and it was lovely to sit by the pool enjoying our meal but unfortunately this was not available in the evenings. The hotel garden was lovely and full of lemon trees with the lemons being bigger than we get back home. The cleaning staff were really friendly and excellent at their job as everytime we went down for our evening meal they had been in and turned down the bed and left fresh towels in the bathroom. There is free wifi in all the bedrooms which is a bonus but the TV offers a poor choice of programmes. The shuttle bus ran all day into and out of Sorrento and took about 5 to 10 minutes, depending on the traffic. If you want to see Capri then we suggest you book through the hotel instead of the tour operator as it was cheaper and included a vegetarian sandwich and choices of drink on board. The boat seats up to 8 people and the staff are very knowledgeable and fun letting you guide the boat, and you can swim in the sea for a while too. Although we had a really good holiday, and visited many places, we did miss the beach and walking to other local shops and restaurants as it is rather perilous to walk on the road without pavements but the mini bus will drop you off elsewhere if you want. Sorrento town is wonderful and vibrant with lots of cafe's and restaurants to chose from. We loved La Grazier and had the best homemade pizza there. There is also the best ice cream parlour we have ever seen with around a hundred choices to chose from and visited by many celebs. The trip to Cassino is a very good trip although we didn't enjoy the museum as it wasn't in English and had to be interpreted but the War Cemetery is a must as is the Abbey. We also visited Herculaeum instead of Pompei and found it extremely interesting for a half day trip. Be warned that when you are picked up for trips you will be first on and then be on bus for the longest which can be tedious to say the least. The bus will pass by the hotel as there is nowhere to park to disembark on the right so it will drive on for another 10 minutes or so before turning round and coming back.

"La dolce vita"

5
31/05/2016

Stayed for the third time in this amazing place, because as reviewed before everything is top notch. The food, the rooms, the pool, the free shuttle bus, everything's great thanks to the professional staff always ready with a smile to make you feel at home. We don't mind to come back here because the bay of Naples has so much to offer and this hidden gem of peace and refinement is the best way to start your day or experience la dolce vita for a break. Grazie mille! Paul & Chris. Brussels

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Paulr, I am very pleased that also for your third visit you had a wonderful stay with us. I thank you also for the nice words had for our hotel and our staff, as you evidenced, work very hard to meet the requests of our guests. Awaiting for your next visit greetings from all of us Ugo

"So glad we chose La Solara"

5
29/05/2016

Sorrento is a busy, noisy town, a lovely place to visit but coming back on the shuttle bus to the peace and tranquility of La Solara was sooo nice! As said in all the previous reviews the hotel was spotlessly clean, everyone very friendly and plenty of meal choices for me (a vegetarian). Our room looked out over the pool and we enjoyed our swims, we also liked the piano playing in the evenings, the chefs parade at the Sunday gala dinner and the fact that most of the guests were also couples of a similar age. Watching the sun go down from the restaurant every night was a relaxing, romantic experience - it was quite sad to be coming home at the end of our holiday!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear stephsviews, "GRAZIE" The entire staff thanks you for all that you have highlighted. This makes us happy and let us work with new energy. We look forward to your next stay with us. CIAO from Sorrento The entire staff and management Ugo Di Maio

"one of the best!"

5
28/05/2016

We booked here for a week mid April.The hotel was indeed up to the wonderful reviews.We were given a room with a sea view which was superb & had all the facilities we needed.The staff were very friendly & went the extra mile to help.The meals were very good & the waiters were extremely helpful.We were blessed with sunny weather -not too hot just right at 20 to 24 degrees c.The shuttle bus was an extra facility which we used regularly to get into town.Overall the holiday was very good & excursions to Capri & the Amalfi coast were well worth doing.Calm seas for the boat trip round Capri.We look forward to coming again. Paul & Denise NW London

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear pdthurman; Thank you very much for the way you described our hotel. Certainly for the next visit, which we hope is not very far, definitely we will try to improve our service to let you enjoy more of your holiday. Thank you again on behalf of all the staff and the management. Ugo Di Maio

"Not just a hotel - it's a life style"

5
27/05/2016

So......as I pulled into La Solara my heart was ready to burst! I was coming home again... This being my third year in this hotel - why? that's the easiest question anyone can ask. The staff have become my friends at this hotel, as are some of the guests...you see people have been returning to La Solara for many years - that's a testament in itself...The service is excellent. The food is the best! The entertainment is great and very interactive. The hotel is spotless!...there's many hotels to choose from, but I just could not think of staying anywhere else! I can't wait to return again...ci vediamio a presto amici Sharon

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Sharon H, We can only write "GRAZIE". The entire staff thanks you for all that you have highlighted. This makes us happy and makes us work with new energy. We look forward to your next stay with us. CIAO from Sorrento The entire staff and management Ugo

"Oh wow!"

5
26/05/2016

I sure was delighted to stay at this Best Western Hotel. First I thought oh well a Best Western it shouldn't be to bad. Oh my was I wrong. This hotel brought the wow factor right out of my mouth. I do not know where to begin. It's location is on top of the hill over looking the Mediterean Sea. I had they said the best room in the place.We were at the top with a courtyard that was huge. What a place to share some wine.our room was huge with a suite, king bed and wonderful extras. I honestly was shocked. I have been all over the world and have stayed in pure luxury . This hotel was wonderful to say the least. The food here was great and the staff treated you like family. They were just super which made our stay even better. You really did not want to leave. The pool was big and really nice. Everything was so clean with attention to detail. Words do not do this hotel justice. If you are in or near Sorrento,Italy this Best Western is a must stay. Bw

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear bwheels22, The entire staff thanks you for all that you have highlighted. This makes us happy and keeps us in work with new energy. We are waiting for your next stay with us in the near future. "GRAZIE" Ciao from Sorrento The entire staff and management Ugo Di Maio

"Holiday at Hotel La Solara, Sorrento"

5
25/05/2016

Excellent hotel with everything we needed and more. All areas spotlessly clean. Service outstanding, food exceptional and plentiful. Sunday Gala dinner was superb and not to be missed. Excellent buffet breakfast, with choices of cooked or continental, or both if you prefer! We were very pleased that complimentary tea and coffee were supplied in our room, along with a mini bar and safe. We had a beautiful room with views over the Bay of Naples. Brilliant 25 metre heated swimming pool, plenty of sun loungers and lovely lunches/refreshments served by the pool. Well equipped exercise room to burn off the calories from all those lovely meals. Courtesy bus to take you into Sorrento on the hour from 9 am to 11 pm and return journey every 15 minutes passed the hour until 11.15 pm. Staff friendly, efficient and very helpful. Entertainment on 3 evenings during the week. Beach is just a 10 minute walk from the hotel. Wonderful stay, would recommend this hotel to anyone wishing to tour this area.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Cvendish, Thank you for your comments and for the kind words for our staff and for our service. We can ‘t do anything else to say “ THANK YOU AND WAITING FOR YOU AGAIN NEXT visit. Greetings from all of us. Ugo Di Maio

"Exceptional service, beautiful destination. The best for gluten intolerant people."

5
24/05/2016

My husband and I visited Best Western hotel La Solara on a half board basis between 13-20 May 2016, my husband and I found it to be by far the best service we have ever received in any hotel or location we have ever visited. This was our first trip to the hotel and even when we arrived late at night, we were made to feel very welcome by the reception staff, we were provided with a meal despite the restaurant being closed, they were poised for our arrival and were on point with knowing my specific dietary needs, requiring gluten free food. I emailed a couple of days before our arrival and was promised that this would be in hand, it most certainly was, not once did I have to remind them about my requirements, I felt completely safe in their hands and very looked after. This appeared to be the case for other gluten intolerant guests but also for any guest staying there. I was initially concerned about how I would find the food in Italy being gluten intolerant but I was provided with everything I could ask for, pizza, pasta, bread, cereal and even gorgeous croissants. we cannot praise the staff enough for their kindness, hospitality, humour and professionalism, a completely unique and tailored service. The hotel is extremely clean and the food is spectacular. The pool is a very good size and has a lovely view. We loved the location, and although we didn't brave the walk on the road into sorrento, we took advantage of the prompt shuttle service. The hotel isn't central for those of you who want that but this is clearly mentioned when booking the hotel. We have nothing but praise for this beautiful hotel and destination. Thank you!!!!!! Victoria and Richard Keeble Suffolk

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Victoriakeeble We thank you very much for the nice words had against the hotel and staff. This makes us happy and let us continue to work with enthusiasm and satisfy all our customers. For gluten free, our chef is always updating and adding new recipes. We hope that in your next stay with us you'll find even new to the gluten free diet. Greetings from all the staff and the management Ugo Di Maio

"Hoilday"

5
23/05/2016

Just get back from hoilday & it was the best hoilday ever . The staff at this hotel are A one , making you welcome & relaxing. A thank you to Antonino who always ask if I enough towels ,after my swimming in the morning, beautiful peaceful pool & warm . There is only problem we had to leave , we go again tomorrow if we could . Thanks to all the staff for making our holiday.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Teresa B Thank you very much for your comments and we appreciate the kind words had for our staff and for our hotel. We hope to have you back with us in a near future and we'll try to keep our performance. Greetings from Sorrento and from all of us Ugo Di Maio

"Peaceful Haven"

5
23/05/2016

Sorrento is a good base for sightseeing in both directions; going south along the Amalfi Coast to Positano, Amalfi and Ravello, going the other way to Pompeii, Herculaneum and Naples. Capri is just over the water. All of these places are reachable by public transport and the hire car we had taken was mostly left standing as traffic along the coastal roads is not for the faint-hearted. Public transport, though, is overcrowded so be prepared to be relaxed about squashing in and delays. After the sightseeing and "interesting" journeys, it was lovely to return to the peaceful haven of the La Solara. The hotel is on a hillside away from the hustle and bustle of the town with a beautiful view over the bay and is immaculately clean and well-maintained. There is an hourly shuttle bus service for the short trip into the town centre. As we were celebrating a special occasion, we had a junior suite and were able to relax on a double terrace as an alternative to using the very large pool and pool bar. The friendliness of all staff, from the reception, room maids, restaurant service staff and shuttle bus driver, was to a standard that is seldom found. We had booked B&B but returned most days to the hotel for an excellent dinner and the welcoming restaurant staff. Thanks to everyone at the hotel for the enjoyable holiday!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear SusanH After a review of this kind we can not do anything other than say thank you and hope to have you with us again in the near future. Heartfelt greetings from all the staff and the management Ugo Di Maio

"Well worth the return visit."

5
20/05/2016

My wife and I recently paid a return visit to La Solara Hotel.We had previously been there two years ago and had found the hotel excellent in all aspects. This time we again found every aspect of the hotel to be superb.A notable feature was that the staff were the same as two years ago.We recognised them all.The food in the restaurant was memorable,particularly the pasta dishes.The wines were very good and reasonably priced.All staff made you feel welcome and would go out of their way to be helpful.If you go there make use of the courtesy bus into Sorrento.Once there(10 minutes) there are so many places to visit without the need of a company rep.Try Capri via the ferry or The Amalfi Coast using the local bus. Of course we shall be returning.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear MichaelM, Thank you very much for your comments and we appreciate the kind words had for our staff and for our hotel. We are already waiting to have with us again in the near future and we'll try to keep our performance. Greetings from Sorrento and from all of us Ugo Di Maio

"Fabulous place to stay"

5
18/05/2016

This hotel is the friendliest, cleanest and most welcoming we have ever stayed in. The location, just outside the main town, has superb views of the bay and mountains and with the complimentary bus service to town it is ideal. All the staff worked so hard to make the hotel a happy and comfortable place to stay. The food quality and quantity was five star. I requested a GF diet and I have never eaten such wonderful food made especially for me. The staff could not have been more attentive to my needs. A really first class place to stay - can't wait to return!

"What else can be said"

5
18/05/2016

We returned just over a week ago from another wonderful week at the La Solara this being our fifth time at the hotel. As normal all the staff are friendly and helpful with a special thanks to Antonio,Massimo,Marcello and Mario the coach driver.The rooms are light and airy cleaned with a towel change daily and for those rooms at the front a lovely view over to Capri and Vesuvius. The outside pool is a good size well tended by Antonio with plenty of sunbeds and free pool towels and this area includes the outside snack bar for drinks and lunch. The hotel restautant is large enough to cover individulal room tables which are allocated for dinner with breakfast being sit where you want.Breakfast offers a wide choice of cereals,fresh fruit pastries and ham,cheeses with the hot selection of bacon scrambled egg daily and a changeable option of sausages,mushrooms and tomatoes.For dinner it is like being in an a la carte restaurant with three/four options on each course and a salad buffet to start and it is waiter service. The hotel offers an hourly mini bus service to Sorrento leaving on the hour and returning on the quarter and operates from 07.50 until 23.15.The walk into town is about 3 kms and whilst for most part there is no pavement we have done this many times during our stays. There is only one problem with the hotel in that it is very difficult not to keep going back which we will do as we feel we are treated as family by the staff which we have not experienced anywhere else.

"Comfortable Hotel with all we needed"

5
17/05/2016

We booked independently for 7 nights B&B. Arrived at about 0300! Made welcome. Had all the facilities we needed. Excellent pool at a nice temperature for early May. Bar lunch by the pool on first day was tasty. We had a hire car so that we could be independent so only ate breakfast where there was a wide choice. The tea/coffee etc was self-served from machines - the coffee was nowhere near the usual Italian standard and tasted very bitter: we suspected that was caused by the water being too hot. But that is a minor quibble. Also, although we had no trouble, there are not many parking spaces at the hotel and things might be different at other times. Our room was overlooking the pool 4th floor. No sea view but quiet and looking onto a green hillside with olives etc. The room was kept immaculate by the staff. Reception staff very helpful.

"Wonderful Hotel"

5
16/05/2016

This hotel has spectacular view over the bay, and over to Vesuvius. The staff was extremely friendly, and nothing was too much trouble. The hotel is also spotlessly clean, and the restaurant food is very good. The hotel minibus left at exactly on the hour, every hour, was never late, the same for the return journey too. The journey into town was only about 7 to 8 minutes, so don't be put off at the idea of having to get the bus. We would definitely recommend this hotel, it was faultless!

"Great Honeymoon"

5
16/05/2016

Stayed here recently for a week for our honeymoon, Greeted by friendly welcoming staff, was shown around and checked in. Could not fault a thing, room was clean and spacious with a large balcony and good views, staff were more than helpful and very friendly, food was top quality, would highly recommend this hotel to anyone considering a holiday in Sorrento.

"Very Relaxing"

5
16/05/2016

We were looking for a relaxing "get-a-way" for a couple of days and La Solara gave us that. The view of the sea from our balcony was amazing. Our room was spacious and well decorated. The staff was friendly and accommodating. We attended the Grand Dinner on Sunday evening. The food was delicious and it was a great experience. A breakfast buffet was also included each day. It was very relaxing to swim in the heated pool. We also enjoyed a pizza lunch on the patio by the pool. This was a great place to stay and "recharge!"

"A week in Sorrento"

4
15/05/2016

A really great hotel and excellent staff! Food was really good always fresh. Short hop to town on courtesy minibus. Staff were always friendly and courteous and they were great with the kids. I was surprised to see negative reviews for the same week we were there as they were not fair or correct.

"Fabulous stay"

5
14/05/2016

Second time in 2 years at the hotel. I'll keep it short, such a lovely hotel. All the staff work incredibly hard and are an absolute credit to their manager from the ladies who keep the rooms spotless, bar staff, pool staff, really too many to mention. The food is fabulous, love the gala evening a chance to thank the chefs for their amazing food! Great shuttle bus, fab location for us lovely and quiet at night. If you travel with Thompsons which we did the first time excursions are much better and cheaper if you book with the hotel or in Sorrento. We booked the boat trip visited Positano and Amalfi picked up at 9.30 and arrived back at 6.30pm for £75 pp worth every penny. Hope to return very soon won't consider any other hotel and my message to the manager is you should be very proud of your staff they are a credit to you! Oh and if you leave a tip as we did we left it in an envelope with staff at reception hoping at the end of the season it would be shared equally among all of them.

"WOW"

5
13/05/2016

My title says it all. WOW. Very hard to find fault with this hotel, faultlessly clean, friendly and attentive staff, rooms lovely with fridge kettle and hairdryer provided, location beautiful, food amazing. What more could you want from a week away.

"Great staff, great breakfast"

5
13/05/2016

We booked 9 rooms for a family trip and stayed there 4 nights. Hotel is in great location, 7 minutes drive to Sorrento center, with free shuttles. Staff is more than friendly, always willing to help and solve issues (if there are any). Breakfast is awesome. Rooms were spacious and comfort with small terrace. Great place for Sorrento and Amalfi coast.

H8621SIinfo, Director of Sales at BEST WESTERN Hotel La Solara, responded to this review
Dear Uri R, Thanks for the nice words to all our staff and to our hotel. It makes our hard word easier. Looking forward to having you with us again in the near future Saluti from Sorrento and all of us Ugo di Maio

"Just as every hotel should be."

5
11/05/2016

I am at a loss to understand the few negative reviews for La Solara. In my view, this is an outstanding example of how a hotel should be run. The service is exemplary and all staff are helpful, unobtrusive and friendly. We are 'foodies'! We love Italian cuisine and my husband loves to cook Italian dishes. We had planned to have a meal or two in the town but the food here in the hotel is so very good, so well prepared and the choice of dishes so ample, that we have eaten every night in the hotel. We would unlikely find food of this calibre in downtown Sorrento. There is a great choice for breakfast. I would have thought all tastes were catered for. The coffee is delicious. We have a lovely room on the fifth floor with a huge balcony - an unexpected upgrade from the double room with seaview we had booked. The room has everything you would to expect to find in a 4* hotel. The hotel is 3km outside the town and the hotel bus leaves on the hour all day long until 11pm. The driver is friendly and very obliging. (When you get off the bus in town, go down the steps beside where the bus stops and this takes you directly to the main square). Lots of hotels provide a bus service for their guests because there are lots of hotels situated outside Sorrento. The roads are narrow and very few people walk on them. The Solara Hotel bus gives you the option of the activity of the town or the more sedate tranquility of the hotel and its magnificent pool. Our holiday ends in two days time and we will regret leaving here. We will miss the quiet professionalism and friendliness of the hardworking staff. We will miss the beautiful view from our balcony and lastly, we will miss the superb dinners. Back to the diet unfortunately when we get home !! Thank you to all the staff who show what good teamwork is at its best.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear MaryIreland; I read your review with great pleasure because the truth about our property was promptly restored by the lies of a few customers who like to hurt others without reason. I thank you for the nice words had towards our hotel, our service and our staff. looking forward to have you back with us. Best wishes from all of us Ugo Di Maio

"Superb hotel"

5
11/05/2016

This hotel sets itself very high standards in all departments and during our stay (April/May 2016) it achieved them all. We were particularly impressed with its cleanliness and high class, restaurant style evening meals. Situated on a hill above the Sorrento - Amalfi road, it provides outstanding views of Capri and the Bay of Naples with glorious sunsets.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear j0yceevans, Thank you for the nice words had towards our hotel and our staff. We are pleased that you enjoyed your stay with us and we hope to see you in a not too distant future. Greetings from Sorrento and from all of us Ugo Di Maio

"Awkward location and poor food, despite rave reviews."

1
10/05/2016

This hotel was strongly recommend on the basis of its food and location by previous reviews on trip advisor. How wrong they were! It's situation almost 2 miles from Sorrento centre is accurately described in the Thompson blurb and the views across to Ischia especially in evening light are wonderful, though there are no views across to Vesuvius from the hotel as suggested by the Thompson rep! I would strongly advise against walking the twisting road into the centre, as there are no continuous footpaths and the locals drive like lunatics. Trips to town are therefore governed by the timing of the hotel courtesy bus, leaving on the hour and returning at quarter past the hour with the last pick up at 11.15pm. Reliance on this bus can prove problematic and its timing has to be taken into account when planning trips from the centre by boat to Capri and Amalfi and by train to Pompeii and Herculaneum and when planning a late night out in the centre. A taxi back to the hotel will set you back an eye watering €30 so beware. Also note that the organised trips on offer are excessively expensive when compared with what you can arrange for yourself, the train to Herculaneum costing $2.70 one way. Also the the Thomson free walking tour of Sorrento is an absolute joke, the unsuspecting holiday makers being headed into an ice cream shop after a 5 minute walk and then into a local bar after a further 5. The hotel itself is clean bright and comfortable and the rooms are a reasonable size and likewise clean and well appointed. We chose 306, which had a large terrace which was in retrospect money thrown away, as the balconies on cheaper rooms were more than adequate. This came furnished with a couple of folding sun loungers, a small table and two chairs. The sun loungers are lethal if not deployed correctly as my wife found to her cost. She sustained severe cuts and bruises to the face and head which are yet to heal. The danger of these contraptions should not be underestimated, as blood literally poured from her where teeth had burst her mouth with the canopy also cutting her face below her lower lip. Staff kindly supplied ice to mitigate swelling and were courteous in their enquiries as to her condition, though there were no apologies forthcoming from the management who made light of an incident which blighted 5 out of the 7 days of our holiday. However despite this, I have to compliment the staff in general, as they were courteous, polite and helpful. As for food, the quality was to say the least, somewhat less than anticipated. The breakfast selection was the usual hotel fare of cereals, fruits cold meats and cakes with little rotation in the hot food available, the staple being, very poorly produced scrambled eggs, bacon and sausage. The evening meals were even worse, with the presentation and production being for us, at an all time low. So much so that on perusing the published menu each evening, we partook of only 3 meals, though I should point out, that we were so traumatised by my wife's injuries, we were unable to partake of food at all on that particular evening. The worst of these meals was by far an absolutely appalling deep fried plaice and the comparative best, being a large slice of grilled salmon steak. In conclusion, we were greatly disappointed in this hotel, in Best Western and in Thomson holidays.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
To madaboutbath, We are asking us why people are able to destroy the hard work of a company with big lies. Your lady was not lying on the sun lounger but sitting incorrectly and accidentally has fallen 35 centimeters to the ground. As soon as our hotel supervisor learned about he was at your disposal asking if you needed our doctor or if you wanted to be accompanied to a nearby hospital and your answer was that there was no need as it was anything serious and you asked just for some ice. Our hospitality desk called you several times to ask if you needed something and you have always replied, thanking, that everything was in order. After this our hotel supervisor and our hospitality desk staff was at your disposal for all your requests and for all the informations you needed. For all the other lies that you wrote we don't need to answer because the readers will know which of us is telling the truth. We hope that reading our answer you realize that you had tried to do serious damage to our hotel and that this has not been honest on your part and, perhaps, you will improve your review. Ugo Di Maio

"Great hotel and staff"

5
10/05/2016

We visited La Solara 2 years ago and this is the first time we have been back to the same hotel twice, we had a great time on our last visit and hoped this visit would be equally as good and we were not disappointed. The staff are a credit to the hotel, they work very hard to ensure you have a relaxing time and could not do enough for us whether this is round the pool, in the restaurant or servicing the room. The food was still as good as our last visit, regional and freshly cooked especially the Risotto's which need special mention, in fact I can't fault the food really other than to say I generally ate too much! The dining room had also been re decorated since our last visit giving it a more contemporary look. We had a room on the 4th floor which had a terrace and sun beds which was very nice for afternoon sun and enjoying a glass of wine. A nice touch was the gift of a picture and some olive oil left in the room for us and since our last visit the WiFi has improved greatly. We will definitely go back again as we were both very sad to leave, thanks to all at La Solara.

"A little piece of Paradise"

5
09/05/2016

I have to say that I am almost reluctant to share my views about this hotel - not because of any fault with it - but because it was so damned good and it may make booking it again more difficult! However, putting aside this selfish thought, I can only praise the hotel, its exemplary staff and location to the highest level. My wife and I secured a late booking for this hotel via Thomson and from the get-go it was a wonderful experience. Although we could not check into our rooms immediately (we arrived early afternoon) there was a complimentary drink for us in the very impressive and well-appointed lounge area. Staff were very gracious and after checking in help was available to take luggage to our room - which was on the top floor. The room itself was extremely well-appointed too, spacious and spotlessly clean. Our balcony was huge and attracted the sun most of the day. There were sun-loungers as well as a table and chairs. The view looked out over the Bay of Naples. As it was early-to-mid April there was no air conditioning switched on but once we rang through to reception they delivered a fan for our use. Our 'package' included half-board - which we found was absolutely excellent. The choice of food, its presentation and variety was first class - and there was plenty of it, too. Naturally, any drinks ordered had to be paid for (you signed for it and paid at the end of your stay) but actually the wines - many of them local - were reasonably priced and, if you happened to leave some, the staff kept it for the following evening. The waiting staff (like everyone else employed by the hotel) were exceedingly welcoming, friendly but also completely professional. On a couple of occasions, we ate by the pool at lunch-time and again, while of a very high standard, this tended to prove too much for us (even though my wife and I often shared a dish), especially with the prospect of a three-course meal (four if you counted the salad bar) in the evening. Incidentally, there was more formal evening every Sunday (people got dressed up) and as well as a piano player in the restaurant area playing quite unobtrusively while you ate, there was also a cabaret afterwards in the lounge. All very pleasant and civilised! We decided against doing any of the Thomson excursions (for a variety of reasons but mainly because they were costly) and simply asked at the desk about trips to Positano, Amalfi and Revello. We booked a trip that cost a third less than Thomson's own offering - and the mini-bus picked us up at the hotel and dropped us off early evening. We also took the train to Herculaneum - though the rep had advised against this because of the risk of pick-pockets.. Truthfully, it was absolutely fine as long as you took sensible precautions and were vigilant, as you would be anywhere else. One of the real benefits of being in this hotel (which was situated about 3km outside of Sorrrento) was the free hourly mini-bus service to and from the hotel to Sorrento. Once again the driver was extremely accommodating and we chose to tip him each time as it was a most valuable service. In summary, this hotel is exceptionally good - beautifully maintained but also run by some extremely professional and helpful staff (nothing was too much trouble for them). We would definitely go back again and, judging by the comments of others we spoke with, many people have done just that. The only caveat I would mention is that as it is on a hill, those with mobility issues or who are elderly (I fit into both categories!) may struggle a little on leaving the coach on arrival. However, there is a lift in the actual building. Top marks all round.

"Outstanding Service"

5
09/05/2016

Great location with regular free shuttle bus to centre and good facilities, pool etc but it is the service and staff that make this place. Nothing is too much trouble. Friendly attentive and professional staff who take great pride in their work. An excellent stay

"Fantastic Hotel and Amazing staff"

5
08/05/2016

What a lovely hotel and staff are fantastic they go the extra mile and do everything they can to help! The hotel is cheerful and staff too. In a perfect setting away from centre with views that are stunning. A courtesy bus operates every hour and is a great idea just 10 mins to centre of Sorrento. Me and my wife celebrated our wedding anniversary and were given a bottle of prosecco I had to drink as wife pregnant :) but was a lovely thought. They helped me book a restaurant overlooking the sea even though it was fully booked. I want to thank all the best western staff at this hotel you don't get enough credit. The saying "treat people as how you would like to be treated yourself " well you are well above this and are delivering 5 star service . Thank you and we hope you come back me , my wife and bambino. Special thanks to Antonio on reception and the bus driver Mario. Grazie Mr and Mrs Phillips

"Fantastic hotel with extremely friendly and attentive staff"

5
08/05/2016

2nd time we've stayed here in as many years, great to see the same staff with the same happy and friendly demeanour! Food is great, came here half board expecting to eat out a lot but there's no need! Well be back again in a few years for definite! Couldn't ask for a better hotel or experience! Love it

"La Solara - one of the best"

5
06/05/2016

Returned to La Solara for the week 18-25 April following a very good holiday here last year. The service was, once again excellent, reception, dining room staff friendly, knowledgeable , helpful and unfailingly courteous. The food is great with the recommended regional special dishes better than many of the restaurants in Sorrento I booked a sea view room and while the terrace was a bit windy at times the view across the Bay of Naples is wonderful particularly when the sun is going down. The complementary bottle of wine, free wi-fi in the room all add to the experience. Although the hotel is positioned outside Sorrento the free hourly bus shuttle service conveniently drops you outside and picks you up close to the railway and bus terminals so that it's an easy excursion to Pompeii, Herculeum or further afield, Naples. Overall, I can't recommend this hotel too highly, neither I suspect would the numerous other guests who were returning for their second or third visits. Fabulous!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Ken P, Thank you very much for your words and we hope to have you with us again next year. All our staff thanks you for the nice words that gratify their work. For your next visit we will again try to make your stay with us as comfortable as possible. Greetings from Sorrento and from all of us. Ugo Di Maio

"Always a delight to stay here"

5
05/05/2016

Returned from a holiday here almost a week ago. We've stayed at La Solara several times now and come back because you are always made so welcome and the standard of service is so high. In particular we appreciate the excellent food and the attentiveness of the restaurant staff, led by Marcello and Nello. We like to enjoy the food without being rushed and we appreciate the waiter service and allocated table for the week. All the hotel staff go out of their way to be helpful - the reception staff, maids, and the bus driver Mario who operates the hourly shuttle bus into Sorrento. The hotel location apparently does not suit some reviewers but in our view it is far quieter and prettier than being in Sorrento itself which can be noisy. The shuttle bus service is completely reliable and easy to use. It leaves you, and picks up again, a short walk away from the Circumvesuviana station and buses, and not far from Piazza Tasso and the shops. Our room had a sea view and a terrace, for which you pay a supplement but it is worth it to have the additional space outside (and view). The room was spacious and spotless, as were all public areas of the hotel. The only disappointment was that we hadn't booked a second week! Thanks again to everyone at La Solara and we'll definitely be back.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Barbara, Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve all this for our guests in the future and look forward to having you again back with us soon. Thank you from all of us Ugo Di Maio

"Mediterranean experience"

5
05/05/2016

Very impressed with this spotlessly clean and well managed hotel, staff were so friendly, helpful and gave a personal touch. Didn't expect to get 'turned down service' - was a lovely surprise! Would stay here again, perfect location for exploring local villages and fishing coves, walks, public paths in places, walking on the main road not as daunting as initially thought. Very reliable & free hotel bus shuttle hourly to/from Sorrento was brilliant - this means we were away from the noise and bustle of the city in just 10mins. Didn't get to use the lovely pool or fitness centre as were were out exploring the area.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear GinaLJ, We thank you very much for the nice words had against the hotel and staff. This makes us happy and let us continue to work with enthusiasm and satisfy all our customers. Greetings from all the staff and the management Ugo Di Maio

"A Gem!"

5
04/05/2016

Fabulous hotel in a beautiful location, stunning views. Hotel was very clean, all of the staff friendly and very helpful. Our room was well equipped, comfortable and complimented by a balcony with lovely views across to Capri, Naples and Vesuvius. Varied and very good selection at the buffet breakfast and the evening menu was excellent - as was the choice of wines, several locally produced. I would love to revisit the area and would have no qualms at staying here again. Highly recommended.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear tfellmaiden, Thank you for explaining our Hotel, what it offers and the quality of our services. This makes us happy because our staff is involved in the growth of our Hotel. Their meticulous work is our best weapon. We hope to have you with us again in the near future to make your stay with us as pleasant as possible Greetings from Sorrento & from all of us Ugo Di Maio

"Relaxing little gem - travelled with baby"

5
03/05/2016

Just returned from a week's holiday at La Solera. Don't be put off by Best Western Hotel brand. This is a lovely, traditional hotel which puts it's guests first. The food was great, varied with excellent service to suit. Would recommend half board. We travelled with a 9 month old baby. The staff were always very accommodating when we needed to be flexible and even settled the baby on occasion if our meal was being interrupted. They went the extra mile and made us feel completely welcome and relaxed. Thanks again to all the staff for a lovely holiday!

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Jelen_on_Tour, We thank you very much for the nice words had against the hotel and staff. This makes us happy and let us continue to work with enthusiasm and satisfy all our customers. Greetings from all the staff and the management ugo Di Maio

"Fantastic hotel"

5
02/05/2016

We have just returned from a weeks holiday here and would rate this hotel as excellent. The staff are so helpful and very friendly. The waiter service at dinner makes a wonderful change from the buffet food served at so many other hotels. The menu changed daily and the food was really good. The hotel rooms and public areas are kept extremely clean. Our front facing room was a good size and included a safe, hairdryer, fridge and kettle. We also had a balcony with a small table, two chairs and two deckchairs. The shuttle bus was an added bonus and made getting to and from Sorrento town so easy. Our thanks to all the staff who made our holiday so enjoyable.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear VM M, Thank you for the nice words had for our hotel and for all staff. We read with great pleasure of your stay at our hotel. Your comments make us happy and give us more energy to give more and more to our guests. We will do everything to make your stay with us always to your liking. Greetings from all the staff and the management. Ugo Di Maio

"Super Hotel"

4
02/05/2016

This hotel is well worth a stay. the rooms and hotel is very clean and tidy. the food is excellent and a varied choice. The staff are very helpful and friendly. The location is good being out from the main centre but with the free courtesy mini bus is only minutes away. The only downside is that the evening entertainment is lacking at the hotel but the mini bus in to Sorrento operates until 11pm.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear paulb1152016 Thank you for the nice words had for our hotel and for all the staff. Our hotel is located 3000 meters from the center of Sorrento and we have our shuttle that runs from 8 am to 11.15 pm. and from June to September 11,30 pm. Believe me it is impossible for us to put other races. We'll try for next year to make it more enjoyable evenings in the hotel. We are at your disposal for further information. Greetings from all the staff and the management Ugo Di Maio

"Wonderful hotel"

5
02/05/2016

We chose this hotel for the location, the views and the star rating. However, what a find. The hotel is georgious. It was immaculately clean and fresh. Our room had a balcony which overlooked the sea and beyond with lovely sunsets. All of the staff should be commended on their hospitality. Despite the very long hours they worked everybody gave service with a smile, they came across as a very close and happy team. The food and the choices offered were excellent and the restaurant staff gave marvellous service both in the restaurant and at the pool bar. Our room was kept clean and fresh every day and the housekeeping girls were unobtrusive. We would definitely recommend this hotel and we will stay at hotels in the Best Western group again. Thank you for a great holiday!

"spring break"

5
30/04/2016

We stayed here for a week in April.what a lovely hotel spotless. The room was spacious and a big balcony with great view's. The food was excellent with lots of choice. Peroni was €5 or €12 for a bottle of wine.staff were very friendly and very helpful. The shuttle bus into town was very good and always on time.we did trips to the almafi coast,Pompeii, Capri .I would get a small boat to Capri which takes you around the island before you return as the ferry doesn't do this.In our opinion if you are looking for somewhere to stay in Sorrento this is the place to stay we could not find a fault and are looking to go back next year

"Fantastic hotel"

5
30/04/2016

We have just returned from a weeks holiday at La Solara and it was fantastic. The rooms were very clean and well serviced every day. The food was superb, especially the Gala Dinner which is served every Sunday - don't think we've ever eaten so much! The children were well catered for and the staff, especially Nello, were extremely good. Although it was April, and the weather wasn't quite as good as expected, we did use the pool which was heated and empty! It felt like our own private pool. The shuttle bus into and back from Sorrento was very prompt and the driver was lovely - our grandson lost one of his games out of his DS and we looked everywhere for it to no avail, but on our return, later in the day, the driver had managed to find it which must have meant dismantling the seat - way beyond the call of duty! We will certainly be returning to the hotel in the future and would have no problem recommending it to friends.

"Super hotel, beautiful area"

5
30/04/2016

We booked with Thomson and flew from East Midlands. When we reached the hotel (quite early) we were given complimentary drinks and snacks as the room wasn't ready. We were directed to the pool bar where drinks and light meals were available. There were plenty of seats both under a sunshade and in the open by the pool. We had a delicious salad. The hotel is 3K from Sorrento and we would not have walked along the road into town as it was quite busy and narrow with no pavement and a wall each side. However the courtesy bus ran regularly and took about 10 minutes to get into town. It was possible to cross the road in front of the hotel and walk to a small beach. The hotel itself is perched above the road and we weren't aware of much road noise. Our room was spotlessly clean and comfortable, with a desk, chairs, wardrobe, drawers and a safe. We had thought from reading the brochure that there would be a bath in the ensuite but there was just a shower; however we should have checked this when we booked. We were staying half board with a buffet breakfast with plenty of choice and waiter service for evening meals (four courses including a salad buffet and a choice of at least 4 starters, main courses and desserts.) We found the food delicious and ample quantities. We liked the fact that dining was from 6.45pm as we do not like to eat late in the evening. The waiters were very helpful and friendly without too much fussing. There was a large and comfortable bar/ lounge area with singers a few times a week and also a large TV which did show a lot of sport but without too much volume! The bar staff were very friendly and efficient. The courtesy bus ran into Sorrento promptly every hour, on the hour with a return 15 minutes later. Mario was a very good driver and there was always room on the bus. My husband used the small gym a few times during our stay and especially enjoyed swimming in the lovely pool. Pool towels were freely available. Just beyond the pool bar there was a small garden with seats and table tennis and table football; it was edged with lemon trees. The Thomson rep, Keeley, was lovely; she always called out a friendly greeting and was very helpful with any queries as were the reception staff. We took excursions to Pompeii, Vesuvius and along the Amalfi Coast which is spectacular. We also travelled independently to Capri and inland from Sorrento on a local bus. We found the local people very helpful. If we return to Sorrento we would definitely stay at the Best Western La Solara again. We would probably consider upgrading to a room with a sea view with a bath.

"Nice hotel"

3
29/04/2016

We have recently returned from a 5 day break in Sorrento. Having heard rave reviews we had high expectations so when a bargain break became available we booked up. A rating of 5 on trip advisor is rare and we were expecting a treat. Firstly the weather wasn't brilliant with the week before being much better so I don't know whether this affected our views. The hotel is set into the hillside outside of Sorrento and too far to walk to but this wasn't a problem due to the courtesy bus. Every hour a drop and collection. The hotel is very traditional and felt a bit like visiting your grandparents- quite old fashioned, spotlessly clean and nothing too much trouble. To improve the holiday experience I would suggest the beds or mattresses be replaced along with the pillows which were both hard and quite uncomfortable. As far as food is concerned there was ample choice for both breakfast and evening meal. The staff were always keen to help and please in any way they could.

"Wonderful hotel with gorgeous views!"

5
28/04/2016

We came across this jewel while driving. The staff is very helpful and knowledgeable. Facilities in the hotel include an enormous pool, a fitness centre and a lovely lobby and terrace. There is a free shuttle to the town centre and back which saves trying to find the elusive parking spot. The rooms are spacious and each has a terrace with a view

"Great hotel"

5
25/04/2016

Attended for family members wedding, great service, staff were extremely helpful maybe a little too helpful at times! (Needed to give themselves a break in my opinion they worked so hard) safe environment and extremely relaxing, perfect for anybody!

"Number 1"

5
25/04/2016

Number one - if you like your Italian food as we do, all you really need to know about this Hotel is the superb, varied and plentiful food on offer here. We just could not believe how good it was. This was no basic hotel dining experience where at the end of a week or so everything seems to taste the same, but more Italian fine dining at its best. Our expectations were not too great to be honest because last year we had stayed at another Thomson hotel in Sorrento which shall remain nameless but has the same name as a brand of Margarine sold in the UK. Well, at Hotel Margarine the food on offer was obviously prepared to a budget. I sometimes thought the waiters were embarrassed having to serve it to us. As for other aspects of the service offered by this hotel; what can one say? The waiters were a friendly helpful bunch like most Italian waiters. Everywhere was spotlessly clean. The minibus shuttle service on the hour to the centre - less than 10 minutes, ran faultlessly. To find any fault really with this excellent hotel would only be nit picking and it would take an awful amount of nit picking for us to not want to return here again to sample the delicious Italian fare on offer, and risk going to a Hotel Margarine again!

"Fantastic hotel, brilliant views and location and incredibly helpful staff"

5
23/04/2016

Our family of four stayed here as part of a larger party of family. Most of the hotel guests were adults when we stayed but the children had a brilliant time and loved the large clean pool and children's pool. The hotel is spotlessly clean with a constant supply of fresh towels etc. The food is fantastic, we enjoyed every course of every evening meal, always great choices and variety and the children were made different meals if they wanted. Breakfast also has a great range of choices. The hotel has a fantastic peaceful location with amazing views out to sea. The hourly shuttle bus to and from the hotel into Sorrento centre was completely reliable. The staff were so friendly, happy and attentive we felt very well looked after and could not have asked for better service. All of the guests seemed so happy with their stay and certainly everyone in our party was very impressed with the hotel.

"Excellent Hotel"

5
21/04/2016

A fantastic hotel with excellent staff. We stayed in the first week of April. With one of our party a coeliac needing a gluten free diet, we booked here partly on the strength of them advertising gluten free meals. We were not disappointed, the dining staff were very attentive to our needs and would explain the gluten free options at the evening meal. In fact all of the staff were excellent, very friendly and helpful. They should be commended, as should you, Mr Di Maio, for running a brilliant hotel. We had a very clean room which overlooked the sea and the Isle of Capri from the balcony. There was a complimentary bottle of red wine on arrival. There are also complimentary tea and coffee making facilities in the room and a free safety deposit box (safe). Fresh linen and towels were provided daily and bathroom floor cleaned, the beds turned down in the evening and a chocolate left for each of us. The room staff were faultless. The shuttle bus into town was always on time. The pool area was clean with staff always in attendance. When leaving a gratuity, don't forget all those who labour unseen. For myself, this holiday was one of the best I have ever had and the La Solara played a large part. For those thinking these reviews are too good to be true, I can only say that I could not find anything that a reasonable person would have cause to complain about. I look forward to staying here again. La ringrazio molto a tutti a La Solara.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear P B, Thanks for the nice words for all our staff and to our hotel and we are delighted to read that your stay in Sorrento was to your liking. Looking forward to having you again with us in the near future. Greetings from all of us Ugo Di Maio

"Excellent Hotel. Confirms all of the good reviews on Tripadvisor, and chosen accordingly."

5
21/04/2016

We asked for a sea facing room which proved to be ideal. You are above and set back from the road in front, so it is not a disturbance. You have sun from late morning on the terrace, and the sunset over Ischia is wonderful. Agree with other reviews that the people working at the hotel are friendly and informative. Great location as is quiet and ten minutes or so outside of Sorrento, but has an hourly shuttle bus that will also drop you off halfway to Sorrento for a scenic downhill walk. The walking around the hotel is great, either down to Puolo, a small beach resort or to the back of the hotel through rural roads and pathways through lemon and olive groves. There is a large pool, heated to 24 degrees when we were there, and the food is excellent with plenty of choice. Good wifi reception in the room and on our terrace. Stayed for a week but could have stayed much longer. Also a thank you to Salvatore for excellent Italian language lessons twice a week. Cannot find any fault with the hotel and hope to return.

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear englishitalyfan, Thank you very much for the nice words had in the confrontation of the work of our staff. We always try to give our best to make your stay as pleasant as possible and your words make us very happy. Waiting to see you again in the near future greetings from Sorrento and also from all of us. Ugo Di Maio

"VIP treatment at La Solara."

5
20/04/2016

Well, where should i start. Firstly i suppose If you're searching for a great hotel with airy spotless rooms, friendly hard working staff producing fab food with a hands on waiter service giving you the impression you've just won the lottery, look no futher, this is the place you're looking for. We booked(travelling as a couple)last minute after reading just some of this hotel's excellent reviews. We're quite fussy about almost everything generally and usually read and read AND READ reviews and never go anywhere as doubt creeps in eventually putting us off going anywhere! However i'm SO pleased with our stay here i don't know where to start.The main concerns are usually cleanliness and food. Our room was large and airy with a sea view over Capri(1st floor). It felt pretty much like home from the first minute as we stood on the spotless tiled floor checking the room out from top to bottom. The walls were spotless(no grubby marks), adorned with beautiful seaside pictures of Sorrento and of course a large flat screen tv. The bed and furniture were immaculately clean and looked "as new". A mini bar fridge was stacked with drinks etc and after a quick poke around in a cupboard we found a brand new kettle ! Fab, we smiled at eachother. The bathroom was as clean as a new pin and fitted out to a very high standard. Everything was in place, soaps, towels, beakers, all the bits and bobs to make us feel welcome and at home . We could only give the room and it's sometimes twice daily service clean 10/10 , super. We stayed half board and loved the varied buffet breakfast. SO MUCH to chose from, we could hardly sleep thinking what we'd have the next morning. It ranged from egg and bacon to chocolate doughnuts! I personally love my coffee / croissantes and wasn't disappointed. Great coffee, yummy. The seating was "where you fancied" so sometimes we sat by a window and looked over The Bay of Naples. A waiter serviced evening meal showed this hotel as our perfect choice as quality three and four coursed meals made us feel like VIP's. The cuisine was of a high standard bringing smiles to our faces every evening. The waiters weaved through the tabled dining area tirlessly serving drinks and food.(I would just like to add the drinks are very reasonable-12 euro for a bottle of white wine/ 2.5 euro for 1 litre of water) We had already visited Sorrento in the past so our trip was really just a break away to relax without all the mad sightseeing element.We spent quite a bit of time in the sun beside the pool enjoying the waiter service of course. The pool area was immaculate and so well maintained with a member of staff cleaning and tidying at all times. A free bus shuttle left the hotel hourly(always on time too) for Sorrento taking approx 6/7 mins. We would definitely stay here again and we really would like to take this opportunity to thank ALL the hard working staff who made our stay so special. They worked relentlessly missing not the slightest of details. Thankyou to our chambermaid who left our room so clean and tidy every day. To the staff at the reception, so helpfull and friendly and the waiters who scivvied to our every request. Merci, a bientôt La Solara. Sharon / James

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear 9amesy, Thank you very much for your notes. Our employees are very proud for your words and they're also very pleased that their hard work is so well rated. We look forward to seeing you again in the near future. Greetings from Sorrento from all of us Ugo Di Maio

"Sorrento's best!"

5
19/04/2016

We were greeted by the wonderful Bruno who saw to our luggage. 'Pepe' (Giuseppe) welcomed us to the bar lounge with drinks & snacks, whilst we waited for our check-in at 4 pm. Our rooms were ready an hour before so we checked in early. The standard room we were booked in with Thomsons was wonderful with twin beds, wardrobe & chest of drawers. There is a flat screen tv, free wifi, tea/coffee making making facilities & minibar. The ensuite consisted of shower over a bath, a toilet, bidet & sink. The rooms were cleaned daily with fresh lovely laundered towels & toiletries. In the evening, the beds were turned down & a chocolate left with a goodnight wish. Breakfast is self service with cereals, toastmaker, fruit, yoghurt, bread; cooked items included boiled eggs or scrambled, bacon & small sausages. There was also fruit juice, a coffe machine which all varieties of coffee, as well as hot water for the different teas on offer. They also cater for dietary requirements should you need them - just let them know. Evening meal is waiter service for the Starter, Mains & desserts. The menu is changed daily with many choices including fish, meat or vegetarian. Laid out is a wide choice of Antipasti to pick & choose from. Drinks ordered are put on your room bill. Sunday was the 'Gala Dinner' with set menu & a pianist to entertain us on the grand piano. We meet the wonderful chefs as Marcello (who manages the restaurant) introduces them by name. The food is made of the region's fresh ingredients with dishes to suit every taste, or the chef could cook something if you ask & they have the available ingredients. Marcello; Antonio, Frederico, Nello, Nicola & all other staff were the best. Nello taught me & my husband some Italian to add to our minimal vocabulary as he served us - he was such a delight & complimenting me on my pronunciation! The hotel also has a heated outdoor pool with plenty of sunloungers, and a fitness suite. Mario drives the complimentary shuttle bus hourly into Sorrento town centre and returns. His driving was excellent on the narrow roads. Thanks also to Reception including Fabio & Salvatore who were very helpful & friendly. We will definitely return some day to this fine family run hotel -you certainly all made us feel like part of your family. You already hold a place in my heart! Mille gracie!! Jacquie & Joe S. - South Yorkshire, England, UK

H8621SIinfo, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear earthangeldon, Thank you very much for your words and it is an honor for us to read that you felt like part of the family "LA SOLARA". This greatly helps our staff who feel rewarded for their hard work to satisfy our guests. Awaiting to have you back in the near future, please, accept our best greetings from Sorrento and from all of us Ugo Di Maio

"Italy vacation - Sorrento"

5
18/04/2016

Had an amazing time in Sorrento & at this hotel. The staff, Massimo, Salvatore, Fabio & Bruno were AWESOME & so accommodating??. We visited many cities in Italy & this hotel was by far the best. Great location, accommodations, food & STAFF??

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear La Solara Guest, Thanks for the nice words to all our staff and to our hotel. It makes our hard word easier. Looking forward to having you with us again in the near future Saluti from Sorrento and all of us Ugo di Maio

"Super Spring break!"

5
18/04/2016

Have just returned from a really enjoyable week at Hotel La Solara. Blessed with lovely warm and sunny weather, we had a sea view room with an enormous terrace and were able to enjoy the large heated swimming pool almost daily, where the bar staff work hard to provide drinks and snacks, and clean towels. This is a lovely hotel - the staff are so friendly and helpful, the food is good, rooms are spacious and clean and the sea view over Capri is wonderful. My only reservation in recommending it, is that it is set on a busy road with no pavements, and is a long way from anywhere, including the small bay that can be seen from the front of the hotel. The hotel does provide a shuttle service into Sorrento - about 10mins ride away, which runs from early morning until late at night, but personally I missed a stroll after dinner..... Still, this is a great base for exploring the Amalfi Coast and the Bay of Naples area, and being quiet at night (if you ignore the owls hooting and the early morning cockerel crowing) you are well rested each night, ready for the next day's adventures.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear SkateMinsteronSea, We thank you very much for the nice words had against the hotel and staff. The best service to our beloved guests is the most important thing for us By your next La Solara visit a good suggestion to have a nice walk is: Take our shuttle at set times, get off where it begins the sidewalk (about 1000/1500 meters) and from there enjoy the magnificent view of the marina grande, the Vesuvius and the beautiful coast. After this beautiful walk take our shuttle from the bus stop and return to the tranquility of LA SOLARA. Greetings from all the staff and the management Ugo Di Maio

"2nd visit. Certainly not the last"

5
18/04/2016

Do not normally go back to a hotel once visited but made an exception for the La Solara and we were not disappointed. ALL the Staff make you feel welcome and special and are a credit to the La Solara As before the food was plentiful, varied and excellent, The whole of the hotel, swimming pool area and grounds are kept immaculate. Although a little outside the town, the shuttle bus makes it very easy to commute and Mario the driver was always on time. Thanks Hotel La Solara for making this another special holiday. PS Thanks for the Birthday Cake.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear PETECHRIS14; Thank you very much for the way you described our hotel and our service. Certainly for your next visit, which we hope is not far, we will try to improve our service to let you enjoy again your holiday. Thank you on behalf of all the staff and the management. Ugo Di Maio

"Fantastic stay!"

5
16/04/2016

From the moment we arrived all the staff were friendly and welcoming. They were particularly good with the children and very accommodating in terms of food etc. The hotel was spotlessly clean and the pool area was lovely. We were lucky enough to enjoy warm weather and went in the heated pool everyday. The food was excellent and location beautiful. We will definitely be returning! Thank you from the Yeomans and Rowntree families

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear ChrissieRowntree, Thank you for your nice words. Everyone of us are waitingfor your next visit and we will certainly do our best and try to have you with us year after year. See you soon The entire staff and management. Ugo di Maio

"Excellent Family Holiday "

5
16/04/2016

Thanks to all the staff for a great family holiday! We were travelling as a family of 4 - 2 adults and 13yr old and 10yr old. They happily fulfilled our request to have 2 rooms next door to each other, and gave us 2 together at the end of corridor which was ideal, rooms were spotless. We had booked half board through thomsons and although we arrived very late and has missed dinner we were given a lovely salad and cake when we arrived. Breakfasts were great. Meals were lovely - 4 courses! - salad bar, first course, second course and dessert! - menu was varied and different everyday, let us get a taste of proper Italian food - all delicious. Gala dinner was great. Just to give an idea of drinks prices - large bottle of water 2.50euro, coke 3euros, bottle of wine 12-16euros. Pool was ideal, really good size and lovely that it was heated, plenty of space and lots of sun loungers. Also easy to order drinks or snacks by the pool when weather was warm. We often used the bus into Sorrento, it ran every hour and was always on time. We did a day trip to Capri on the ferry. Also booked a day trip to Pompeii and Vesuvius. Would love to visit again. A big thank you to all the staff for their hard work in making our holiday so enjoyable. All staff obviously take pride in what they do and work very very hard. THANK YOU

"2nd brilliant experience"

5
16/04/2016

There is nothing I would criticize this hotel for. It is unfortunate that the Best Western staff vote only applies to individuals who made the stay greater and not the complete staff because they were all friendly, efficient and made a complete team.

"Fabulous hotel, staff, food and location."

5
15/04/2016

We had an amazing week exploring Sorrento with the La Solara Hotel making a great base. The hourly shuttle bus into Sorrento was always on time with a smiling driver Mario always ready to help. Our room was one with a great sea view and a large balcony you could have had a party on! The food was really good with variety and taste in abundance and we ate far too much! Everyone without exception was so friendly and helpful and we will certainly return to this hotel again. Thank you for a wonderful experience.

"Very happy Easter spent in a friendly family-run hotel"

5
13/04/2016

Thank you so much for a fantastic stay at your hotel. Rooms were perfect, food great and we were looked after so well by your very hard-working and dedicated staff. I have recommended your hotel to all our friends here in the UK.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Benedict E, Thank you for your comment and for your kind words for our staff and for our service. We can not do anything else to say “ THANK YOU" and waiting for you in the near future. Greetings from all of us. Ugo Di Maio

"Fantastico "

5
12/04/2016

We have just returned from a 3 day break here and it was great. I highly recommend it. The room was perfect and we were even greeted by a complimentary bottle of wine. The hotel is spotless and all the staff are very polite and attentive. The pool is heated during April so it was very pleasant. Our room at the side of the hotel had a balcony with a sea view. We ate at the restaurant on the Saturday and the food was very nice. When you order drinks it is added to your room bill so no need to carry cash. We took the courtesy shuttle bus into Sorrento town a couple of times. We were also greeted by a small chocolate each on the bedside when we got back after tea which was very nice. There is a minibar in the fridge but we didn't use it. Hairdryer in the bathroom. Tea and coffee in the room and a safe. We would love to go back again in the future.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Joanne S, Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff look forward to having you back with us soon. Ugo Di Maio

"Exceeds all expectations"

5
12/04/2016

Nothing we could fault. Can absolutely echo the comments in other five star reviews. Thanks to all the staff especially the restaurant manager (Marcelo?) who led his team from the front and Antonio at front house reception. Can not wait to return. Lynne and Owen

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Louise J Thank you for your nice words. Everyone of us are waiting for you on your next visit and we will certainly do our best and try to have you with us year after year. The entire staff and management. Ugo di Maio

"Superb hotel, highly recommended!"

5
11/04/2016

Booked through Thomson as unable to book direct, I chose this hotel based on Tripadvisor ratings....and was not disappointed. The weather was warm but not hot yet we swam every day in the heated pool which was immaculate. The food was local and good - beware very large portions. The wonderful restaurant staff were truly child-friendly and extremely accommodating. Thank you particularly to Nello?? for his kindness and helpfulness. Thoughtful details enhanced the stay further, from welcome drinks to packed breakfast at departure. Clean, roomy, friendly, warm, well located (don't miss the short walk to local Roman ruin/geocache)! Highly recommended 10/10 for us. The Morgans

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear G M, Thank you for your comment and for your kind words for our staff, our service and LA SOLARA. Our hard work is rewarded by your comments and we are proud for what we may offer to our valuable guests. Beast greetings from Sorrento and from all of us Ugo Di Maio

"Brilliant Hotel 5Stars"

5
11/04/2016

Just had an amazing week in Italy staying at La Solara Very friendly and helpful staff Food was amazing and plenty of it!!!!!Hotel was so clean and tidy, my children particulary liked the chocolates that were left by there beds each night!!!!!Would recommend this hotel to any one and we will be back next year

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Clare L, Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this little bit of heaven for our guests in the future and look forward to having you back next year. Thank you from all the staff and the management. Ugo Di Maio

"A fantastic hotel"

5
11/04/2016

We spent the Easter week at La Solara with our family. We arrived on Good Friday the first week of the season. The hotel was again everything we wished for. The staff are so attentive and helpful, food is still brilliant and the restaurant and lounge look even better with the contemporary makeover. The position of the hotel just outside the hustle and bustle of Sorrento town is ideal with the very regular hotel shuttle bus making it easy to get to the centre of Sorrento. They have got it just right. Keep doing what you do so well! We will be back for our third visit with no doubt!

"Wonderful once again!"

5
10/04/2016

Family holiday for two weeks over Easter. Comfortable clean rooms - linen changed daily and room cleaned thoroughly every day, turn down service and chocolate every evening! Tea and coffee making facilities in room. The restaurant serves a buffet breakfast with every taste catered for and in the evening the the menu is amazing!. The staff at the hotel are the most friendly and helpful I have ever come across - everyone from the front desk, restaurant, bar, maids, pool and the bus driver, could not have been more attentive. Special thanks to Massimo, Marcello, Nello and Joanna for making our stay so memorable. The pool is beautiful with amazing views, loads of sunbeds. There is a bus service into Sorrento (10min. drive} which runs every hour and drops off at the station - making it ideal for those who wish to explore on their own. We will definitely be back!

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Lindsey B, After a review of this kind we can't do anything other than say GRAZIE and CIAO till your next visit ( We will do everything possible to make your stay even nicer!!!!). Heartfelt greetings from all the staff and the management Ugo Di Maio

"Excellent"

5
10/04/2016

-Very friendly and helpful staff -Free shuttle bus every hour into the centre of town -Excellent authentic food (dinner is 4 course meal with special gala dinner on Sundays) -Good view of the Bay of Naples

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear sharky m, Thank you for your comments and for your kind words for our staff and for our service. For La Solara the service is in first place and we always try to satisfy our guests.. Greetings from Sorrento and from all of us. Ugo Di Maio

"Superb"

5
09/04/2016

What a great hotel, very friendly obliging staff, good food comfortable rooms and a decent size pool (23 x 12 metres ) From being met off the transfer coach by a porter with a luggage trolley , to the service from all the staff from the pool attendant to the manager it couldn't be faulted. The only criticism is that the air conditioning wasn't working (too early in the season), but they did supply us with a portable unit. A nice variety of food for all meals , and if you are half board really easy to swap between dinner and lunch . No hesitation in recommending this hotel for a great holiday , the only proviso is that there are stairs to the dining room and pool, so if you are restricted in your mobility it would be challenging.

"Fabulous Italian Welcome"

5
09/04/2016

How proud the management should be of the wonderful staff that make this hotel such a pleasant and relaxing environment. The hotel itself is kept to an extremely high standard in terms of cleanliness in both the guest rooms and communal areas, every area is well maintained and comfortable. We stayed the first week in April and the huge pool was comfortably warm with plenty of sunbeds and complimentary towels. All the waiting staff were so friendly and attentive both around the pool and in the restaurant. How some whining guest below complained about the 10 to 15 minute wait between courses beggars belief. The hotel runs a fabulous dining experience not a McDonalds' type eatery, The food was varied with numerous choices every day, lovely. (and not one cipolla in sight!). The waiting staff work exceptionally hard but remain courteous and patients at all times despite the questionable behaviour displayed by some UK guests. We made friends with other guests but were made to feel like part of the family by staff and yes Pepi, my cold is better! Hopefully we will see you again soon.

"Amazing family hotel"

5
09/04/2016

Just had the best two weeks holiday ever! Our girls are 11 and 9. The hotel is outstanding overall, because all the staff are so professional yet all delivered in a relaxed manner which makes its overall feel very happy and comfortable. Others have talked rightly so positively about rooms, food, pool, views etc but just a couple of points particularly for families and those who want to get out and about. Being a little way out of Sorrento is no problem given the wonderful shuttle bus driven by Mario, which make slipping into town and back so easy. So much to do outside but a very enjoyable day can be had at the hotel, enjoying the views, swimming and relaxing! Just near hotel are a couple of short walks to little bays with couple of restaurants on the beach - up a hill back yes but easy enough. Can't praise all aspects of hotel high enough and Ugo, the Manager keeps a fatherly eye over things to ensure quality is high and consistent. We travelled with Thompson and just a word regards trips - do not do these with Thompson as they are vastly over priced and can be done mostly by yourself taking the cheap, £3 and frequent train to main sites, Herculanium, Pompeii and links to Versuvious. Also any boat trips do via hotel reception as you will have a private boat tour to say Capri or Amalfi for half the cost - we did it twice it was that good! Overall we can only sincerely thank all the staff - everyone of them - for making wonderful holiday memories for us as a family and yes we shall be back very soon! Family Holt Ramsay

"Another fabulous stay"

5
08/04/2016

We came back to La Solara with my parents (in their 80's) and adult children after visiting as a couple last year. As expected, it suited everyone and the food, service and location were first class. Would easily recommend to anyone. Being out of Sorrento means that the hotel is quiet, but the hourly shuttle bus makes it easy to get into town, and the lovely pool area is perfect for relaxing.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear amwill57 Thanks for the nice words for all our staff and to our hotel and we are delighted to read that your stay in Sorrento with us was again to your liking. Looking forward in having you again with us in the near future greetings from all of us Ugo Di Maio

"Best family hotel we have ever stayed in!!"

5
08/04/2016

We stayed at this hotel for a week as a base to explore Pompeii etc. Frankly this is the best hotel we have ever stayed in. Although under the franchise of Best Western it retains the feel of an outstanding high grade family run hotel. The staff at all levels are friendly, attentive (without being intrusive), discreet and provide an outstanding level of service whether offering advice, catering for individual needs or providing little extras (welcoming bottles of wine in the rooms, making one comfortable around the pool etc). All services are provided at a very high standard whether cleaning the rooms or waiting in the dining room. All staff went out of their way to be freindly, helpful and carried out their duties in a highly professional manner without being aloof or distant. During our stay we observed families with very small children being very well looked after in a very relaxed and genuinely freindly manner. all dietary needs were catered for without fuss (including gluten free beer!) The hotels situation offers terrific views across the bay and being a short (and excellent) shuttle bus away from the main town is quiet and relaxing after the hustle and bustle of town, excursions etc. The swimming pool was clean, well looked after and the attendant service outstanding. Great towels, sun loungers and umbrellas. Food (we went half board) was also great with a good choice (always excellent veggies main options, fish, soup etc) and a menu that changed every day. They were happy to adapt for individual needs. Also providing a packed breakfast of pastries, sandwiches, fruit and drink for our early departure. We really cannot rate this hotel highly enough. It certain ally deserves all its previous accolades. The staff and atmosphere are simply brilliant. We will be back.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear TG946, These beautiful words for LA SOLARA will please our staff who will be pleased that their hard work is much appreciated by our guests. We hope to have you with us again in the near future to give you our best service. GRAZIE Our best regards Ugo Di Maio

"Great hotel"

5
06/04/2016

We had a lovely week here for Easter. The staff were always polite and friendly, always greeted us around the hotel and were very helpful. The pool was excellent and is heated, gradually warming during the first week of the season. The towels are good ones and the guy who looks after the pool and equipment does a good job. The hotel was spotlessly clean. Our room was comfortable and we did not lack anything. The beds were comfortable. Pur bathroom was excellent We had no significant wifi problems but is was occasionally a little slow just before dinner, when lots of people might be using it I guess. We enjoyed the food - all well prepared, looked good and was tasty. They accommodation dates menu changes well and we saw other folk's preferences being catered for too. We found the staff to have very pleasant attitudes to our children, serving them well and sharing a joke with them. The children were delighted to find easter eggs in our rooms and loved the chocolate by their bed each evening. I would agree about the music which was not to my taste and was old fashioned in song choice and style. The children would have liked to dance but it was not suitable music. However, this was a small detail compared with the rest and I would not hestitate to return. The view is lovely - the better views from some rooms might be worth paying for if you can afford it. The bar and restaurant overlook the sea and Capri which was beautiful at sunset in particular. We had a great holiday and would love to go again.

"A great hotel all round!"

5
06/04/2016

We arrived on Good Friday 2016, the hotels first set of guests of the new season! The hotel is lovely and clean, staying as a family of 4 we had a good sized room with a big bathroom and balcony overlooking the pool.All the staff seem glad to see you and are polite and helpful and with msot Italiens they love the kids! We stayed half board with a lovely buffet breakfast and waiter service dinners which were superb, my partner & daughter are vegetarians who also enjoyed the varied menu and if you couldn't find something you liked it was no trouble for the chefs to make something up for you! The gala dinner on Sunday evenings were fantastic, a pianist played, the chefs were presented and the food was brilliant! An hourly minibus runs free between the hotel & Sorrento town centre, on the odd occasion it was full a new bus arrived in 10 minutes. The pool is large and clean with a small toddlers pool, it was nice and warm even on chilly days when we visited at Easter. We found a nice little village and beach called Pualo 15 mins walk from the hotel down a qiuet little lane, a pizza cost E4 at one of the 3 or 4 little restraunts with tables on the beach, some good little rockpools and me & my son had a swim..but not for long, the Med' isn't always warm I found! The hotel charged E5 for a draught Peroni beer & 12 for a bottle of house red, a margarita pizza was around E12, big and tasty, there was a nice mix of people young & older, couples & families and some low key entertainment every few days. This is one of the nicest hotels we have ever used, thanks for helping to make our holiday so good!!

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Ian W, What can we do if not thank you very much for your comment. We are grateful for the kind words had for our staff and for our hotel. We hope to have you with us again in the near future and we will try again to give our best performance. Greetings from Sorrento and from all of us Ugo Di Maio

"Sorrento in the spring"

5
06/04/2016

The best hotel we visited during our tour through Napels, Capri and Amalfi Very personal and very nice personel, super services for everything including laundry The hotel provides a schuttle to the City and has very large rooms Highly recommended

"Five Star Hotel"

5
02/04/2016

What a fantastic hotel!!! We have just arrived home after spending a superb week on holiday in Sorrento. The standard of service at the hotel is very high, old fashioned (in a good way): discreet yet warm and friendly with good humour. The food is of the highest quality with a great attention to detail by the chefs. I already miss the breakfast pastries. I especially loved the crème anglaise with the hint of orange - a great accompaniment to the lemon cake dessert. The five course gala menu was amazing - the main of lamb stuffed with pistachios and a hazelnut crust was lovely :-D The location is 3km from Sorrento centre, which isn't a problem as the hotel lays on a bus service every hour and the location is peaceful with a nice walk down to a little harbour and beach. The pool is large and heated - my children used it nearly every day (as did I!). The front desk staff are very helpful and knowledgeable - they arranged local car hire for us. The room was spacious and very clean. In fact, the standard of cleanliness at the hotel was on an order of magnitude of its own!! I could run out of superlatives to describe this hotel - a reflection on just how good this hotel is and not on my vocabulary! In summary, a lovely, friendly hotel punching well above its weight. Book and stay with confidence :-D

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear la Solara guest, Thank you very much for your notes and this makes us proud for the hard work of our staff who is always trying to please our guests to make their stay as pleasant as possible. The management and staff all try to preserve this for our guests in the future and look forward to having you back in the near future. Thank you from all the staff and the management. Ugo Di Maio

"My rating is 3 - 3.5"

3
02/04/2016

We stayed in this hotel for a week during Easter holiday. Starting with good points; the rooms are quite large and clean, mattress was nice and comfortable. Our room was on the side of building and wasnt sea view, but we still had good view on the sea. Staff tried to be friendly and helpful most of the time, dinner quality was sometimes ok sometimes very good. Salad bar was self service and good. Downsides; We had one day lunch outdoor beside pool, 2 pizzas and a pasta as starter and two coke. pizzaz were teribble quality, its base was hard to chew and painfully we wasted 37€ here. was guests had to sit on the same table every night and morning which their room number was placed on it. We didnt like this kind of controlling as we wished to change our table but couldnt. Some night there was live piano playing at dinner time, which is basically nice idea but they shouldnt place families with young babies exactly next to the loud piano. Another guest baby was screaming all time and his mother left dinner table. My son was scared at begining and we hardly settled him down. Food is not served self service like other hotels. Guests receive a menu of 5-6 starter, 5-6 main and 4-5 dessert which could choose one from each. It takes about 10 mins to come and getting the order, then for the first two, and takes 10-15 mins of waiting to receive each couse after finishing with previouse one. We found it inconvenient for every night as we have been with a young baby, tierd at that time of afternoon and have had long days out to different tourist sites, we liked to have quick dinner without wasting time and baby could go to bed earlier. 2-3 times they offered to bring the food to our room and then we asked for it but then we found later staffs manner changed to us and wasnt as friendly as before. They told dinner is from 7-10, but one night we were late and arrived at 9:30 and they told dinner is finished!! We just offered some salads and a piece of cake! In terms of atmosphere and decoration, it looks basic and a bit dated mostly in common areas specially reception area. Wifi internet was not reliable, 1-2 was good and the rest it was very slow or kept disconnecting. In the bathroom, shampoo quality was very bad and our hair felt like steel wool after using. There were just soap, body and hair shampoo and body lotion. No hair conditioner!! When we were booking, reading the reviews made some expectation of this hotel which wasnt met. All in all it is a 4 star hotel which is fairly rated and to my experience is 3.5

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Alex972000 I thank you for your comment but I think you have not said the truth in regard to our cuisine, our restaurant service, our bathroom products. No hair conditioner and Wifi internet. Our cuisine: We try to satisfy all our customers which have always appreciated and it is the first time in many years to have a negative comment is for a pizza !!! and for the daily menu. For children we have always a special menu and wonder why you did not request it. On request for the children is the possibility to eat before the opening times of the restaurant because our kitchen operates from 7 am to 21.00 pm Our restaurant service. The restaurant is open from 18:45 to 21:00 (not 22:00) and also they still tried to please but this was not to your liking. You wrote that you waited 10-15 minutes for each dish and we want to clear that everything you've requested was freshly prepared and not dishes prepared before. For breakfast the choice of table is free but for dinner the table are reserved for the duration of the stay to give the best service to our customers Our bathroom products. Our products are tested products from our chain and are certainly among the best in Italy, and it is not right to tell lies Wifi internet. Our fiber optic internet service is the best in Italy, and I marvel that even on this service you've had trouble. A good advice to give to you on the next trip is ask the staff of the hotel if you have any requests and they will surely make your holiday to your liking without making the work of many people poor Greetings from Sorrento Ugo Di Maio

"A fantastic family holiday!"

5
02/04/2016

We have just returned from a week at the La Solara with myself and my sister, our parents and grandparents (6 of us in all). My parents have stayed in the hotel last year and recommended that we all go for the excellent service and friendly atmosphere. They certainly did not disappoint. We went as part of a Thompson's holiday package, and the staff were friendly throughout. The breakfast service was all self-service, with a more formal dining in the evening where you order from the menu and are served at your table, but can help yourself to salad. The food was always hot, home-made and fine-dining quality with ample choice of four or five dishes per course and a hearty wine list, Drinks were not very expensive either and the bar staff were very friendly. We genuinely felt that we were eating in a high-dining establishment every night, but with a relaxed and friendly set of waiters and excellent dining room manager ensuring our every needs were met. This was matched by a wonderful panoramic view over the bay as we ate. The pool area was always clean with ample sun loungers available and a heated pool as well! It was not incredibly hot as we went at the end of March but it was enough to be very pleasant. The reception staff ensured we had everything we needed and were always available for advice. The rooms are beautifully furnished and cosy, with every room having a balcony and excellent views across the bay. The cleaning staff were very good and we never had any problems, with pillow chocolates every day and replenished tea and coffee further improving the service. The only minor detail is the shuttle bus down into Sorrento being often very busy and as it is only a minibus with 20 seats that run on the hour, could lead to a rush. However, the driver was great and would return immediately for a pick-up if you were waiting and couldn't get a seat. The welcome walk in town offered many tips on the best eateries and shops and turned into a walking tour, with limoncello and ice creams to be had. Overall, a friendly, relaxing and thoroughly professional set of staff in a beautiful hotel - would highly recommend! Our special thanks too to our waiter Nello for always making us smile.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear JWillmore93; Thank you for your comments on LA SOLARA and it is a real pleasure for all the staff and for me. This flatters us and helps us to always give the best to our beloved guests. For our shuttle bus service we had our bus (30 seats) for repair and unfortunately during the Easter period was difficult to repair. Now it functions again We are waiting for you in the near future and we will endeavor to make your stay with us once again memorable. Greetings from all of us Ugo Di Maio

"5? Hotel Very Very Good"

5
02/04/2016

We all as a family stayed for one week from Friday 25th March until Friday 1st April. What can I say?? The staff are very nice very helpful on reception. Sorted my car hire, trips to town by hotel private bus (F.O.C) Food in the hotel Breckfast - Very nice everyday with a huge choice, and everything cooked very well. Evening Dinner This is usually 5/6 courses, you are greeted by the head waiter and seated, this is full waiter sevice. The food is prepared as 5? should be. Everything was really impressive and all tasted very good indeed. Rooms Very clean very modern and maid service twice a day. Bed Queens size and very comfortable, never had a bad night at all. Sun terrace has table and chairs and 2 sun loungers, we had a room looking over the bay and the sun sets keep you using your camera every evening, really really great. Location Just out of town and thats good as Sorento is a very busy town. With the hotel bus no problem getting about and this is all free. Hotel bus runs all day on the hr up to 11.00pm, all very useful. Pool This is heated and is very nice with lots of sun beds, Food is avaliable all day up to evening dinner. The bar area and lounge has live music odd nights in the week and weekend, all very tastefully and nice. All in all we had a very nice and relaxing holiday, this hotel has that sort of atmosphere. From hotel to the Volcano, Pompeii, and Hercolainiam sites are about 1hr by car but about 2 hrs by bus. I would recommend staying at this hotel and visiting this wonderful area. Rod Locke

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Rod L Thank you for explaining our Hotel, what it offers and the quality of our services. This makes us happy because our staff is involved in the growth of our Hotel. Their meticulous work is our best weapon. We hope to have you with us again in the near future to make your stay with us as pleasant as. Greetings from Sorrento & from all of us Ugo Di Maio

"An excellent stay"

5
01/04/2016

A wonderful hotel. Very clean, lovely food and helpful, good-humoured staff. Our stay was a real pleasure, and the kids enjoyed it immensely. We met a number of other guests who were on their second or third visit. The only (very minor) downside was the quality of the 'live' music on the gala night. Other than that, perfect.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Andyjmoran, Thank you very much for your notes. Our employees are very proud for your words and they're also very pleased that their hard work is so well rated. For music we will try to make it even better with international music We look forward to seeing you again next year for your next birthday. Greetings from Sorrento from all of us Ugo Di Maio

"A Superb Experience"

5
01/04/2016

My wife and I have just spent a week at Best Western Hotel La Solara including the Easter Holiday and what a fantastic choice we made. We have been to Italy many times over the past 20 years and stayed at some great quality hotels but this one tops the lot for all round customer satisfaction. From the moment we arrived it was clear that this was an establishment that knew how to take care of their customers and throughout our week at La Solara the standards of service and attention to detail we enjoyed made this a holiday to remember. The Reception desk team dealt with every enquiry with calm efficiency demonstrating an understanding of the needs of the clientele and always with a smile regardless of the time of day. The photos we have seen on Trip Advisor do not do justice to the cleanliness of this establishment as it is gleaming from top to bottom and the staff who look after this aspect do a wonderful job. Our room was spacious with a comfortable bed and ample storage and little extras such as finding two Easter eggs on our return Sunday evening again demonstrate attention to detail. We were staying in the hotel on a half board basis and due to the wide choice of menu and excellent service in the restaurant we never considered missing dinner. The Sunday Gala dinner is an experience not to be missed where the chefs and restaurant team effortlessly display their skill and experience. The outdoor swimming pool has the added bonus of being heated during the months of March and April and for that reason was widely used. The attention to detail and customer care referred to previously was further demonstrated by the regular inspections undertaken by the owners during our stay which included dining in the restaurant. We will have no hesitation in returning to Hotel La Solara on our next visit to Sorrento.

"LOVE LOVE LOVE"

5
01/04/2016

This is our second stay at this hotel (2014 and 2016). We don't usually come back to the same place but for families who love excellent food, great service, friendly people, and convenient free bus in to town every hour it's perfect. The location is quiet, the rooms are lovely and we just feel so at home here, can't recommend it highly enough. Lots of lovely touches like the turndown service and Easter eggs at Easter - so thoughtful, they really do go out of their way to make your stay special. Beautiful pool and scenery too. Go, enjoy! X

"Brilliant hotel"

5
01/04/2016

Just back in UK and wish we were back there! The hotel maybe a few KM out of town but far better. The food was exceptional and every night, 3 course dinner with salad bar and a choice of food. All fresh and all served by some fantastic staff. Rooms are big and even with another bed for my son, we had plenty of space and great nights sleep. Really do not have anything negative to say. Perfect for families and for exploring the area. We personally hired a driver for four days and that was certainly the way to go and explore. Some families caught train and local buses and they had no complaints and all very easy. So a MASSIVE THANKYOU to the hotel and staff and you will be seeing us again very soon! Greg Causer (1st April 16)

"Can't fault it."

5
26/03/2016

October 2015 would be our second visit in 2015 and our fifth visit since April 2013 so with that in mind you can correctly assume that we like it here and although we are very fortunate to be able to enjoy holidays at other destinations in addition to La Solara we still very much look forward to holidays here and to that end I have already booked for 11th April 2016. Wi-Fi seemed to have improved over previous visits as I think they may well be on a new piped fibre optic system rather than the satelite system I think they previously used. For those that are a little adventurous there is a rabbit warren like system of old donkey cart tracks behind the hotel but you need a good sense of direction and more importantly a reasonable map to navigate them. I can't really add anything to the good reviews I and others have already previously written so if you are unsure about booking here I would happily help answer any queries you may have.

"Amazing hotel at great price!"

5
22/01/2016

Although the hotel is not in the centre of the town, it was a wonderful stay with easy transportation. Gym, breakfast, room with a balcony, everything is there. The view is stunning. Charming concierge. Just lovely. They help organise transportation to Capri, Positano and more! I will be coming back!

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Thank you very much for your words. It is an honor for us to read a review like yours. This greatly helps our staff who feel rewarded for their hard work to satisfy our guests. Awaiting to have you back in the near future; the best greetings from Sorrento and from all of us Ugo Di Maio

"Great hotel"

5
13/11/2015

Enjoyed a lovely week here. Great room overlooking the pool. Food excellent and staff great. Excellent and prompt minibus into town every hour. Huge pool which I would have preferred to be open for an early morning swim..it opened about 830 ish. Booked due to great reviews and they were all correct. You will not be disappointed

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Fiona M, Thank you very much for your review. This greatly helps our staff who feel rewarded for their hard work to satisfy our guests. Awaiting to have you back in the near future Greetings from Sorrento and from all of us Ugo Di Maio

"GREAT HOTEL"

4
13/11/2015

Stayed 5 nights in an ocean view room. The hotel is set on a hillside surrounded by olive groves looking across the bay. From the outset I must complement all the staff on the service levels provided here. Everyone was friendly and helpful, they have service down to a fine art. The room was spacious and had a good sized balcony with nice views to the water. Rather than walk directly into the bedroom there was a small ante room. The bathroom was clean and spacious. The entire hotel was well maintained and immaculately clean. We ate twice in the restaurant and were not disappointed by either the service or quality. They had a daily set menu but we went al a carte rather than have the full 3 courses. We also had a couple of good snacks around the large well maintained pool. There is a large comfortable common room and bar on the ground floor. The only slight minus was that it is about 5 km out of town which largely prevents walking from the hotel but this is offset by the free hourly shuttle bus to the centre of town. One word of warning taxis are horrendously expensive in Sorrento - 38 euro for a 10 minute ride with 3 bags is apparently the norm. A similar trip in Rome cost about 15 euro. If staying here I would try to coordinate with the hotel and catch their shuttle which stops about 5 minutes walk from the station.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear TONY_B2257, Thank you for your review. The comments of our dear guests satisfy the hard work of our staff and their faces are always smiling.. By your next visit to have a nice and a easy walk to the centre of Sorrento ( 3 km ) a good suggestion is: Take our shuttle at set times, get off where it begins the pedestrians path (about 1000/1500 meters) and from there enjoy the magnificent view of the marina grande, the Vesuvius and the beautiful coast. After this beautiful walk take our shuttle from the bus stop and return to the tranquility of LA SOLARA For the sleep quality we have the possibility to change hard mattresses with soft mattresses, if required, and I'm sorry that you have not asked the reception to change them The management thanks you very much and hope to see you again in the near future to give you our best service. Greetings from Sorrento and from all of us Ugo Di Maio

"Wonderful Hotel"

5
11/11/2015

We stayed five most enyoable nights at the hotel All the staff were so pleasant and helpful No matter what the request always tried to help The room was very comfortable and clean The breakfast was sufficient and tasty if we had a request it was always fulfilled The shuttle service was amazing and works exactly as advertised To summerize a very good hotel

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear maureen d, Thank you for your kind words. We are very proud that our work is so appreciated by our guests. Please be assured that we will try to do more on your next visit which we hope will be soon. A warm greeting from Sorrento and from all of us. Ugo Di Maio

"Hotel with a heart"

5
08/11/2015

We were booked for 3 days in this hotel and we felt very welcome all throughout our stay. The hotel staff were genuinely friendly and eager to help out on any concern that you may have. On our first night when we woke up past 9 pm due to jetlag and missed dinner, the hotel staff made some calls to nearby restaurants and we were picked up by one of the restaurant staff in a car to have a superb dinner by the beach. The selection on the breakfast buffet is also extensive and featured many local products. Although the hotel is located away from the town center, the free shuttle that brings the guests to and from the center is very reliable and efficient. We will not hesitate to recommend this hotel to others.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear isabel618, Thank you for your kind words towards our hotel and our staff. Your deductions are read with pride by our staff and give them the incentive to continuously improve their performance. For the sleep quality we have the possibility to change hard mattresses with soft mattresses, if required, and I'm sorry that you have not asked the reception to change them. By your next visit to have a nice and a easy walk to Sorrento a good suggestion is: Take our shuttle at set times, get off where it begins the pedestrians path (about 1000/1500 meters) and from there enjoy the magnificent view of the marina grande, the Vesuvius and the beautiful coast. After this beautiful walk take our shuttle from the bus stop and return to the tranquility of LA SOLARA We look forward to your next visit. Best regards from Sorrento Ugo Di Maio

"Everything great"

3
03/11/2015

Everything was great. Clean, comfortable (except for the hard beds). Relaxing (apart from the noise from people in adjacent rooms, bring ear plugs) Plentiful food (if a little undercooked at times, and bland). Super pool with lovely views. Fantastic entertainment (so long as you like to feel that you are in a residential home and not a hotel). Everything was great, but nothing was oustanding. If you get it cheap enough, a nice break. Sorrento is lovely and worth visiting, just not this hotel. Cannot understand the excellent reviews it is getting. It is at best average.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Thank you for this sarcastic review that insults the hard work of all the staff and the hotel. Are you sure you've been a guest at our hotel? Have you asked yourself why thousand of comments are great and yours is full of nastiness inviting also people not to book our hotel? I'm sorry that I have not the chance to have your address to claim damages for our image through our lawyer. This is the strength of the vile. Ugo Di Maio

"Welcome to the family"

4
03/11/2015

I have stayed at this hotel 3 times since 2013. It is a magnificent hotel, perched atop a ledge surrounded by citrus groves, with its height resulting in perfect views of the Mediterranean and the picturesque marina di puolo. The hotel is situated a cool 4 kilometres from Sorrento, though a handy courtesy bus will transport you there. La Solara does much to live up to the magnificence of its vistas. It is aimed at those looking for the bona-fide italian experience, so don't go expecting much beyond italian products. Breakfast offers a small range of local meats and cheeses, including the mighty buffalo mozzarella. The dinner menu offers a wide range of italian dishes, from pasta (penne, fusilli etc.) to fish. The lunch menu is thankfully very broad, while the pizzas are incredibly good, being made in the traditional Neapolitan way. The hotel feels a bit dated, with some items from the 70's remaining unchanged, though small developments are being made, which certainly keeps the hotel refreshing. My favourite thing about La Solara though is the atmosphere. No other hotel have I been to where I can recall the names of more than 1 staff member; from the moment you enter, you are familiarized with the staff members, ingratiated into the family as it were, and from then you are treated like family. Where other hotels treat you with respect and neutrality, the staff at La Solara treat you with friendliness and knowing. Because of this, I will never forget Marcello, Franco, Nello, Guiseppe, Federico, Antonio, Ernesto, Giovanni, and Ugo. In part owing to this overt friendliness, there is a very warm and home-like atmosphere. The rooms are simply decorated but exude warmth and actually look extremely pretty, with smooth marble floors, deep cream walls and blue trimmings. It is also a sweet and much appreciated gesture that every guest receives a soft chocolate every night. However, I feel the gala night (held every sunday to the best of my knowledge) starts grating after repeat stays at the hotel, with the heavily scripted meals and constant applauding for the chefs (who I appreciate are doing a demanding job very well) quickly becoming tedious. The activities are good though. The pool occupies a flat ledge on the cliff-side next to the hotel with an a la carte pool bar that is nice and shady underneath a straw canopy, while a small garden secreted away behind the bar contains table tennis under another shading canopy, table football under a more modern material canopy and seats both surrounded by lemon trees and with views of the sea., though said seats are metal and can thus sometimes be uncomfortable. Also, for those who want it, the hotel does have a gym, although it is not clearly marked and admittedly I have not yet found it. Overall, La Solara offers a fine range of foods to satisfy those seeking local food, though those wanting more will be disappointed. The decor is tired, though admirable improvements are being made, while the sense of family and warmth alone makes the experience worthwhile. Unforgettable.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Chris F, I thank you for your nice review and for the excellent words had for all of us and for La Solara. Your suggestions will certainly help to give a better service. Our gym is situated to the right of the restaurant. In awaiting to have you with us again next year.we send our best regards Ugo

"The best hotel we have ever stayed in!"

5
03/11/2015

This is the best hotel we have ever stayed in. The staff are all so friendly and welcoming that you will feel at home from the minute you arrive! The food is amazing and the rooms beautifully clean and well equipped. The free bus service into Sorrento town is fantastic and always on time. The views from our room (over The Bay of Naples) were breathtaking, the heated swimming pool was great and thoroughly enjoyed by all the family. Many thanks to Antonio & Massimo on reception, Giuseppe, Nello, Marcello, Franco, Fabio and all at La Solara for making our first trip to Italy so memorable, we'll be back!

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear LParnell73 T he entire staff thanks you for all that you have highlighted. This makes us happy and keeps us in work with new energy. We are waiting your next stay with us "GRAZIE" Ciao from Sorrento The entire staff and management. Ugo Di Maio

"Nice Friendly & Helpful Staff"

4
03/11/2015

The cleaning, reception, dining and bar staff are all very helpful, professional and friendly. The bath/shower requires an additional vertical grab rail to assist less abled visitors over the bath side, OR better still REPLACE the baths with walk in showers

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear susanandjohncampbell, Thank you for your review and for the kind words had towards our staff and our hotel. For an additional vertical grab rail in the bath / shower thank you for your feedback. In our hotel there are also rooms with shower, so, for your next visit to La Solara please write us directly for a room with shower. Ugo Di Maio

"Children loved it!"

5
01/11/2015

We stayed there for 4 nights and had a super time. Hotel is quite dated but super clean and the staff made it so special, it really has such a nice family vibe to it. Naturally sociable lounge made evenings great and the children had a super time. We booked direct and got a great deal, well worth considering and great base from which to explore the area from!

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear MJDBMW, The entire staff thanks you for all that you have highlighted. This makes us happy and makes us work with new energy to have more and more guests who return to La Solara. We hope to have you again with us in the near future T he entire staff and management Ugo Di Maio

"Great Views with Balcony"

5
31/10/2015

Wonderful, helpful staff, provided great information on local area activities and made useful suggestions. Balcony was a real treat to sit out on. The wi-fi was a decent speed, and the free shuttle downtown was punctual and very accommodating.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Maya L, Thank you for so nice words for all our staff and to our hotel. Looking forward to having you with us again in the near future to give you our best service. Greetings from Sorrento and from all of us Ugo Di Maio

"Simply,"THE BEST!""

5
31/10/2015

We have stayed at this hotel many times and will continue to do so. The hotel is in a perfect setting, just outside Sorrento and gets the sun on its fabulous, spotless swimming pool and sunbathing area, all day. There is a regular, reliable shuttle bus to town, the driver is extremely helpful. Although the road is busy and there is no footpath for part of the way to town, we regularly walked down to town, it takes about 30 minutes and the views are amazing. The lounge area is comfortable, light, airy and has enviable views across to Ischia and Naples. We had a room with a lovely balcony and sea view, worth the extra. The room itself was kept spotless by the lovely house keeping ladies and well stocked with essentials, even a kettle. Food! Where to start, it has to be said the food is exceptional. Lots of choice, hot and cold for breakfast, juice, fruit, yoghurts, cereals, breads, preserves, honey, chocolate spread, boiled eggs, scrambled eggs, cold meats and cheeses, bacon (Italian) sausages, an abundance of cakes and pastries, teas and coffee. If you can't find something from that, stay at home!! The evening meals begin with a salad bar, a choice of starter from about 6, a choice of main, again from about 6 and a choice of dessert from 4 or 5. Local traditional dishes were always highlighted. The STAFF, well they are pretty special, all of them. They are welcoming, friendly, helpful and genuinely interested in their guests. They always go out of their way to make your stay special. There is not much entertainment, just three times a week, a male duo who may not be everyone's cup of tea and depending on the guests in the hotel at the time, depends on the success of the evening. Sorrento has lots of bars, cafes some with live music as an alternative and the shuttle bus runs till late. There are plenty of trips to occupy your days, Pompeii, Herculaneum, Vesuvius, Capri and the Amalfi Drive and many more. If you cannot survive yours hols without Wi-Fi it has been upgraded and reception is excellent. Italian hotels are not modern and slick, they are very traditional and each has its own unique character, this hotel has both, in bucket loads. If you enjoy traditional Italian food, great service, spotlessly clean facilities in traditional accommodation I would strongly recommend you try this hotel.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear beverleylancs, We can only write "GRAZIE". The entire staff thanks you for all that you have highlighted. You know also that for a walk to Sorrento you can take our shuttle and get off where begins the pedestrians path (about 1000/1500 meters) and from there enjoy the magnificent view of the marina grande, the Vesuvius and the beautiful coast. This makes us happy and makes us work with new energy. We look forward to your next stay with us. CIAO from Sorrento The entire staff and management Ugo Di Maio

"Friendly, organised and relaxing"

5
31/10/2015

From arrival, our stay was perfect. Everything we needed was available and the friendly staff anticipated what we needed before we did. Food and wine were excellent and entertainment completed super evenings. The regular and reliable bus to the town ensured that we were able to visit all the attractions with no fuss. A great hotel in a great location.

"A relaxing stay in an excellent hotel"

5
30/10/2015

Delighted with our decision to stay at this hotel for a short break this week. All the facilities were immaculately clean and well cared for. Our room had a huge balcony looking over the bay of Naples. Plenty of room essentials were provided, and a very welcome bottle of complimentary wine. We every much enjoyed a relaxing read in the salon with a cappuccino or two! The bar staff, reception staff and all of the restaurant staff were so friendly and helpful. All in all, one of the most pleasant hotels I have stayed at. Thank you all!

"Fantastic, A Classic Italian Hotel."

5
30/10/2015

First went here 18 years ago and the last time 11 years ago, the majority of the same staff are here as well as some younger staff. From the minute you come to the hotel, to the minute you leave, you are treated like a member of the family, the service from reception, friendly and attentive room cleaning, waiters, pool and bar staff are all excellent and they are skilled in their respective jobs. We came here this time with a young family and the staff were so friendly to my kids, spending time to talk to them and an interest in what they are doing. This is such a good location in that it is peaceful with beautiful views, but their is also an hourly bus service into town from the hotel and back again from early morning to late evening (all included). The pool is heated in the off-season and is a great big 23 metre pool which is good for swimming as well as the kids playing, table tennis in the back garden. The free wifi works great too, even allows video streaming which is unusual with most hotels. The food though is the best part from the three times I have stayed previously and this time we have still never had a bad meal, the choice on the a la carte menu is great, with a lovely salad bar to complement the meal and extensive wine list. If you don;t like a meal on the menu they are happy to oblige and change the meal for your preference, my son often had chicken or steak as an alternative. The bar has music on some evenings and a large tv if anyone requires some sport etc. Finally their are plenty of trips which can be arranged via the hotel e.g. Amalfi coast, Pompeii by train, Naples, Ischia, Capri and numerous others. I would highly recommend the Cooking Class which is La Cucina Del Gusto by Chef Carmen my wife and daughter went on this and it was superb she was so helpful and my son and I joined her for the meal at no extra cost.

"Customer service outstanding!!"

5
29/10/2015

Got back from our truly relaxing stay at La Solara last Friday. The weather could have been warmer but the welcome could not. Every member of staff was friendly and helpful and made our stay very memorable mainly because nothing was too much trouble - every query or request was dealt with quickly and without any problems at all. Our room with it's partial seaview was kept beautifully clean - the chambermaids were polite, friendly and very hardworking. Teamaking facilities for our room were supplied immediately on request and the free Italian lessons with Connie were an added bonus - I really enjoyed them. The pool and surrounding area was kept spotless. Easy to get into Sorrento with the extremely reliable and free courtesy bus. The food in the restaurant is excellent quality and the choice is tremendous, yes Italian in style but then when in Rome!! Mille grazie La Solara! Numero di camera trecentoventiquattro!

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear charliesgran578, Thank you for your comment and for your kind words for our staff, our service. Our hard work is rewarded by your comments and we are proud for what we may offer to our valuable guests. We are here to make you spend again an unforgettable stay with us. Ugo Di Maio

"First trip to Sorrento"

5
29/10/2015

We stayed in this hotel on the 3rd week of August, celebrating our 40th wedding anniversary. It was an excellent experience. The staff, food and location could not be beaten. I needed a gluten free diet and this was not a problem, even a special gluten free anniversary cake was produced as a surprise! We would certainly recommend this hotel and if we return to Sorrento we will be staying at the La Solara again.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear 265terry, The entire staff thanks you for all that you have highlighted. This makes us happy and keeps us in work with new energy. We are waiting your next stay with us."GRAZIE" Ciao from Sorrento The entire staff and management. Ugo Di Maio

"Friendly Customer Focused Hotel"

5
25/10/2015

We are staying in the hotel now and have found it to be one of the most customer focused hotels thart we have stayed at. The food is excellent and the hotels house wine is very good at 12 Euros a bottle. Nothing is a bother to the hotel staff. The hotel courtesy bus into Sorrento every hour is bonus. Where the bus parks is a road leading down to the main road and if you cross over and carry on Dow the steep incline there is a beautiful little fishing village with a few tavernas and restaurants.We ate at the one in the middle which was excellent value and quality house wine 8 Euros a litre and I izza from 5 Euros which tastes very good and is ample for two for lunch. There is also a great selection of seafood which looks delicious .I would return to this hotel again as it retains what good hotels should have and that is friendly good service.

""Wonderful holiday""

5
24/10/2015

My husband and I arrived home yesterday from a wonderful trip staying in the La Solara we booked this hotel last minute based on the reviews and weren't disappointed We wanted a relaxing stress free week and quite frankly a little bit of TLC and we got exactly that From the minute we arrived we were relaxing in the comfortable welcoming lounge with a glass of complimentary fizz our cases whisked to our room and we were poolside within 30 mins were we found the service to be of the highest standards matching anything we have experienced else where in world including Asia,America &Australia As a regular swimmer I cannot recommend the pool highly enough it was large enough to have a really decent swim and the changing room and toilets were spotless I also loved the discreet first floor entrance to the pool area heaven ! The food was delicious freshly prepared and in my opinion made with love the choice of six different starters, mains and desserts every day was enough to satisfy the most diverse palette And certainly did it for us on top of this was the wonderful friendly and much to our delight humourous service which made the evening so enjoyable The courtesy bus was fantastic making trips to Sorrento a daily pleasure and from there venturing out to see the wonderful sights of Pompei and Amalfi to name a few We actually did the amalfi select trip and experienced a wonderful day with Lucca and Mr Chiri The rooms were spotlessly clean we had a change of sheets mid week we also had a nice quiet room which worked perfectly for us In all honesty we could praise the hotel or staff enough we would go back and we would recommend it to those looking for some TLC

"Whats all the fuss about?"

3
21/10/2015

The trouble with trip advisor reviews is they are not benchmarked, Is La Solara good? Yes if you compare it to Italian hotels, not really if you compare against SE Asia hotels Is service good? It's fine but not exceptional, but is that not what you pay for when staying in hotels? Food, its OK but very samey, positive its served fresh, negative, its rushed and finishes too early. In Italy you want to eat around 8:30-9:00, here you have to be finished by 9:00. One major problem is not having coffee with dinner, we're in Italy, the home of coffee!! Also at breakfast it is a machine, not real coffee!! Rooms, again by Italian standards are fine! The bed is exceptionally hard but its clean and serviced well each day. Two issues, air con is turned off in September, why? To save money?so charge for it. Secondly shower is out dated. In summary, La Solara is a a perfectly acceptable hotel, very 1970's, but there's much worse If you like travelling on package holidays you'll love this place Staff are friendly, rooms clean, food ok. If benchmarked against real 5 star hotels this might be 3.25-3.5 stars

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Unknown, I thank you for your review and for not writing the realities of our hotel. We are an Italian hotel and we don't compare ourselves with Asian hotels as we follow the Italian taste. Our service is well received by our guests for our kindness and for the hard work that our staff performs every day. Our menus change daily and are not repeated for two weeks except regional dishes known worldwide. Our restaurant starts dinner from 6.45pm until 9pm, and our customers can also have dinner at 9 pm. Coffee, if not required at the restaurant can be taken in our lounges from 9 am until midnight. For breakfast self service the machine grinds fresh coffee and can be seen on top of the machine. For the sleep quality we have the possibility to change hard mattresses with soft mattresses, if required, and I'm sorry that you have not asked the reception to change them. Other lies are: 1 aircon is turned off in September as it has been in operation 24 hours a day until 15 October. 2 We are a 4 star and not 5 star as you wrote. I do not understand why you wrote all these lies against us to defame our name and the hard work of all our staff Ugo Di Maio

"So special was the welcome"

5
20/10/2015

This is one of the nicest and most comfortable hotels we have ever stayed in. It is imaculately clean and the food is excellent and delivered by a staff that cannot do enough for you and always with a smile. The gala night is very special and a highlight of the holiday. The pool is spacious and clean. The question is would we return? The answer - without a doubt.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Kevin D, Thank you for your comment and for your kind words for our staff and for our service. We can't do anything else to say “ THANK YOU AND WAITING FOR YOU AGAIN IN THE NEXT FUTURE” Greetings from all of us. Ugo Di Maio

"Fantastic holiday"

5
19/10/2015

Fantastic sums it up for us. We were looked after from the moment we arrived. Luggage whisked away to reception whilst we had our complementary welcome drink and later taken to our room. The food was excellent so forget any thoughts of diets. The room was kept immaculate and some lovely touches with the complementary wine on arrival and chocolate each evening. Staff were very friendly and helpful. No hestitation on saying that we would return to this hotel.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Roger G, Thank you for your comment and for your kind words for our staff and for our service. We can not do anything else to say “ THANK YOU ”. Waiting for you again in the next future sincere greetings from all of us. Ugo Di Maio

"Nice, but staff not very friendly"

3
17/10/2015

The hotel is nice, and the dining room is beautiful, with an outdoor terrace and view of the water. It is located part way up the Amalfi coast. But there is really nothing you can walk to, and we didn't feel like the staff really liked Americans. Beds were hard, and we sure didn't have any view from our rooms.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear ForTheUnderdog, I truly believe that you have reviewed the wrong hotel as we are not on the Amalfi coast and the restaurant has not an outdoor terrace and view of the water. Another thing that is not ours is "we did not feel like the staff really liked Americans." We are part of an American chain Best Western, and I think it's ridiculous that we do not like Americans. The general manager Ugo Di Maio

"Wonderful holiday at La Solara"

5
17/10/2015

This was my third visit this year and each time it gets better. Cannot fault the hotel at all. The staff are very attentive nothing is too much trouble. I love this hotel and would never stay anywhere else. The food is wonderful as are the waiters, the desk,the bar,the pool attendant right through to the maids. Well done to you all.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Joan M, Thank you for all that you wrote about our hotel and for this we can only say GRAZIE! We are already waiting for your next visit to make your stay again to your liking. Greetings from all the staff who appreciated your words and the management Ugo

"Wonderful La Solara"

5
17/10/2015

If ever a hotel deserved an excellent review it is the La Solara.....from the beginning a wonderful greeting at check in..a glass of fizz and some nibbles..helpful porter....spotlessly clean room with fruit a bottle and canapes....(for our special occasion ?).....the view was simply breath taking.....the bus driver...every hour from 7.45...and return 11pm what a great man always courteous and on time giving us a cheery wave....Giuseppe the charmer ??...lovely man...in fact we have stayed in alot of hotels and there are always some unhappy staff ..not here....think they need to bottle it and sell it...food....five ?? ???? ???? plus......you guessed it we loved this hotel and would go again tomorrow...???

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear DEBSANDANDYW, Thank you for your review. The comments of our dear guests satisfy the hard work of our staff and their faces are always smiling. The management thanks you very much and hope to see you again in the near future to give you our best service. Greetings from Sorrento and from all of us Ugo Di Maio

"A great week"

5
16/10/2015

Our first visit to Italy could not have been better. Just about everything at La Solara was excellent - a very clean and comfortable room, friendly and helpful staff and great food made this a highly enjoyable holiday. It is hard to find any negatives about the hotel, the only small gripe would be it's location close to a busy and hazardous road meant that post-dinner walks were out of the question unless you took the excellent courtesy bus in to Sorrento and the Wi-Fi did not function. We would gladly stay here again and can thoroughly recommend it.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear toms8rr, Thank you for your impressions and we are very proud that the work of our staff is well appreciated by our guests. By your next visit to have a nice and a easy walk to Sorrento a good suggestion is: Take our shuttle at set times, get off where it begins the pedestrians path (about 1000/1500 meters) and from there enjoy the magnificent view of the marina grande, the Vesuvius and the beautiful coast. After this beautiful walk take our shuttle from the bus stop and return to the tranquility of LA SOLARA In reference to the WIFI we regret that we had a problem with our fiber optic but did not depend from our hotel but from a broken cable and the telephone company took three days to find the fault. A warm greeting from Sorrento and from all of us Ugo Di Maio

"Centrally Located Sorrento"

5
15/10/2015

We spent three nights at this hotel. It was a great base to explore both Pompeii and the Amalfi Coast. The room was amazing with a large balcony with views of the water. The room was large and beautiful. The grounds were beautiful with a large pool. Breakfast was delicious. The staff was great and booked our Amalfi Coast trip for us. The hotel is a little bit out of town but they run a shuttle bus back and forth every hour. The pickup/dropoff was very convenient to the center of town and close to restaurants and the train station.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear wisconsinron; We are all happy to have satisfied your desires. We hope that this will be also in the future. Surely we will do everything to make your stay with us always to your liking. Greetings from all of us Ugo Di Maio

"10 days at the La Solara"

5
14/10/2015

At the La Solara, we've been received as if we were part of the FAMILY. The team was incredible. The first good morning we had every morning was from Nello trying to speak to us in french (our language). Everybody was very nice from the desk office to the room maid. The service is always efficient and personalized. What about the food; it was incredible every day but the Sunday Diner was even better with their "Diner Gala" I recommend this hotel to everybody who want to rest few days in a friendly quiet place, with an incredible sea view. Philippe & Aizhen

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear theking462015, Thank you for your comment and for your kind words for our staff and for our service. We can not do anything else to say. “ THANK YOU AND WAITING FOR YOU AGAIN” Greetings from all of us. Ugo Di Maio

"Grazie a tutto il personale la Solara per una vacanza una bella settimana"

5
13/10/2015

My wife and I travelled to Sorrento independently and chose this hotel because of its slightly out-of-town location and the consistently high number of excellent reviews on tripadvisor and elsewhere. Our bedroom was ‘spotless' and the rest of the hotel, pool and grounds were also maintained to a very high standard. The all male ‘front of house' staff, from Reception to the Hall Porter, could not have been more courteous and polite - always very helpful and always showing a friendly interest in guests' welfare. Indeed this approach had already been evident in our e-mail exchanges during the booking process and we were particularly appreciative of Antonio's friendly messages and his efforts in providing us with the well situated room he had promised. The bedroom staff were friendlier than is often the case in hotels and we appreciated their unobtrusive, friendly modus operandi. The hourly shuttle bus provides an extremely efficient service into town; it was always on time and really does take just a few minutes each way. We enjoyed our stay and appreciated the little extra touches such as our welcome drink, free chocolates at night, free sweetmeats and savouries with drinks / snacks etc - and the complimentary bottle of wine provided in our bedroom on arrival was a very nice touch. If we ever return to Sorrento we shall certainly book at la Solara again.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear S1560AYDavidT; “ GRAZIE". The entire staff thanks you for all that you have highlighted. This makes us happy and let us work with new energy. We look forward to your next stay with us. CIAO from Sorrento The entire staff and management Ugo Di Maio

"Nice Hotel for a Stay in Sorrento"

4
12/10/2015

My wife & I stayed 5 nights at BWH La Solara and thoroughly enjoyed it. The room was ample size with a relaxing view of the bay. The staff was excellent and offered help relating to all aspects of our stay.... restaurant recommendations and reservations, sights to see...etc. The breakfast offerings were broad and substantial, with plenty of fresh fruits, breads and pastries...just to mention a few items. The hotel, which is located a bit outside of downtown, offered an hourly shuttle service, to and from, downtown Sorreto. Overall, this is a wonderful place to stay if you plan to visit Sorrento.

"Chill Out"

5
10/10/2015

A holiday that takes all the stress from your holiday. Sunbeds? - not a problem - always enough - if not just ask! Queuing for meals? - no problem - always have your own table. Noisy rooms?- very quiet at night times. Dirty rooms? - no problem - cleanest rooms we have ever stayed in. Staff that don't care?-not a problem here - always lots of attention here from reception to waiters to the wonderful barman in the evening who made you feel special.Only thing we would have liked would have been more inspiring evening entertainment. I know we were in Italy but the duo who sang Italian songs were a bit lack lustre and people just went to bed which was sad as the waiters really tried hard to keep you involved. PS Limoncello and Lattes best ever!

"Wonderful week in Sorrento!"

5
09/10/2015

Thank you to all the staff at Hotel La Solara for making our honeymoon so special. We had a fantastic time in Sorrento and would certainly recommend this hotel. From the moment we arrived we were looked after and nothing was ever too much trouble. High standard of accommodation, with a lovely view of the sea and the island of Capri! Very clean hotel with good food and excellent service. The pool was a great size (which is unusual in hotels) and the whole sun terrace/pool and bar was spacious and relaxing. The location of the hotel is peaceful among the olive groves, with the hotel shuttle bus providing easy transportation into Sorrento day and night. We had a hire car for a few days to explore the Amalfi coast and when we had a flat tyre, Bruno came to our rescue and got us on the road again! It was a wonderful week - Grazie mille!

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Karen W, Thank you for all that you wrote about our hotel .We believe it is nice to read that your guests are an excellent advertisement for LA SOLARA. For your next visit we will do everything to make your stay again to your liking and we will be always your favorite in Sorreto. Greetings from all the staff who appreciated your words and management Ugo Di Maio

"Fourth Visit To This Friendly Well Run Hotel"

5
09/10/2015

My wife and I stayed at The La Solara Hotel between 28/9/15 and 05/10/15. This was our fourth visit and once again it did not disappoint. We have stayed in numerous hotels around the world and some may have been more luxurious or more modern or contemporary, but none can match the friendliness of all the staff here. The hotel and rooms are impeccably clean and evening meals are excellent quality. Breakfast may be a little basic for some guests. This included the usual cold meats and cheeses on offer with toast maker, choice of 4 cereals, fresh fruits and fruit salads, Fruit juices. Eggs tended to be choice of scrambled or boiled with bacon and alternating various sausage types. Numerous cakes and pastries (so not that basic!) Coffee was a bit disappointing for me this time, as they had installed 2 table top machines that dispensed various coffees eg. Lungo, Macchiatto, Americano,Latte etc. This was fine but I had personally preferred a coffee pot on the table as they made excellent coffee and plenty of it! The pool and sunbathing areas were an oasis of peace and quiet, another reason we keep returning! At first glance the Hotel could seem a bit far from Sorrento itself and the roads to it can be busy with traffic, quite steep and have no footpaths. However, the free hourly shuttle bus provided by the hotel negates all of these concerns. The hotel's position on the hillside and away from the town centre help to give it a tranquil, quiet unhurried feel. All the staff (even the cleaners) are really friendly but worthy of special mention are Nello, Giuseppe, Antonio, and Angelo. The head waiter, Marcello, is the consummate professional and keeps all the staff on their toes! Sorrento itself is a wonderful city. Again a good place to relax with surprises awaiting. Amalfi Drive, Pompei, Herculaneum, are a must. This is our "go to" hotel when we want a guaranteed relaxing and peaceful rest! We will be going back!

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Phil C, Thank you for all that you wrote about our hotel and for this we can only say GRAZIE! For your next visit we will do everything to make your stay again to your liking and still will return to La Solara year after year. Greetings from all the staff who appreciated your words and the management Ugo Di Maio

"Great stay and Holiday at La solara Sept 2015"

5
06/10/2015

My wife and I had a lovely holiday this Sept and the hotel continues to be of a very high standard particularly the food and accommodation. The staff are so friendly and hard working, nothing too much trouble for them. Long live the waiter service which really gives the evening meal a touch of the Italian charm! The hourly shuttle bus into Sorrento is very good and you can go into town after dinner for a walk round and enjoy the beautiful sights and still get back at a reasonable hour! A lovely hotel in quiet country area, Many local walks and marvellous views across the Bay of Naples. We will be back soon. Many thanks to all the staff. R/W Nottingham

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Rod H, Thank you for having so well rated our hotel, our services, our staff. T hese considerations make us very proud and let us work with joy because it is recognized by our esteemed guests. We look forward to your return in the near future to enjoy again the beauty of our coast of Sorrento. Greetings from all the staff and the management Ugo Di Maio

"Lovely hotel for more mature couples"

5
06/10/2015

Old fashioned charm and service are the key to this delightful hotel. If you enjoy good food, good service, sunbathing and a pool this is the place for you. Anyone with mobility issues would possibly struggle with the steps to the dining room, steps from the road or the steep drive. Nearby harbours are worth a visit but, again, it's a very steep hill wherever you go to the sea on this coast! Our room had a side sea view and balcony which sadly didn't get the sun at all in September. For best views book a room at the front of the hotel. We thoroughly enjoyed our two week half board stay at La Solaria.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear Carol F, Thank you for your comments and for your kind words for our staff and for our service. Waiting for you again in the near future, sincere greetings from all of us. Ugo Di Maio

"Marvellous Matsimo!!"

4
05/10/2015

My husband and I had read the reviews on-line and after staying at the Best Western in Capri we were able to spend two nights at La Solara on a cancellation. We wanted to stay longer and Matsimo at the Front Desk was so accommodating, he found us another place to stay on our 3rd night and then we were able to return to a gorgeous suite overlooking the sea for our final night. The staff went out of their way to accommodate us and the shuttle bus is so convenient. We enjoyed the lovely pool, and along with a nice breakfast each morning, the dinner was excellent as well. We would definitely return to this property.

UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review
Dear jimann49, Thank you very much for the nice words had in the confrontation of the work of our staff. We always try to give our best to make your stay as pleasant as possible and your words make us very happy. Waiting to see you again in the near future The greetings from Sorrento and from all of us. Ugo Di Maio

"Fabulous Week Away "

4
04/10/2015

We spent a relaxed week at Hotel La Solara This hotel is enjoyed by predominantly mature couples who stay here repeatedly. The hotel provides a family atmosphere with people appearing to know each other well We received a warm welcome and given a glass of prosecco on our arrival. The staff are courteous and work hard to please. Our room was extremely clean with good facilities and little touches such as chocolates on the pillow every evening and a complimentary bottle of red wine The view from the room 122 balcony was blocked by a roof so not one of the better rooms available, if you like to sit outside. however this did not really bother us as we did not spend much time in the room. The food was good with plenty of choice available at breakfast and on each evening we dined. It was my husbands birthday one of the evenings and the waiters kindly brought him a cake with a candle a nice touch The hotel pool was refreshing and there were plenty of sunbeds available. The hotel provides an excellent shuttle bus which despite its location and the heavy traffic at times was punctual and very efficiently operated We have only a couple of constructive comments to make with regards to the functioning of the hotel. We found the hotel to be a little regimented particularly in the dining room. We were told where to sit and had to use that table at every meal. The dining room should be serving food until 9.00pm but on one particular evening we arrived back late from a tour and it was 8.50pm when we went to dine by 9.15pm we had eaten 2 courses and given we were the only remaining diners, we got the impression the waiters wanted us to leave so they could finish for the night and consequently we felt a little rushed. We found the bar a bit hit and miss, on one occasion we ordered a night cap which never came. The bar man disappeared and we felt that it was because we were the only people still up at 11.00pm consequently we went to bed it wa