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Best Western Hotel Plaza, Naples

Piazza Principe Umberto I, 23, 80142, Naples, Italy - See on a map
Best Western Hotel Plaza - Junior Suite with terrace The Best Western Hotel Plaza is ideally located in the center of Naples. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Protective equipment and safety procedures for staff and guests. The Best Western Hotel Plaza is an historical building of the 19th century, recently renovated. We are located near the inner city, the airport, train station and bus terminal. Our restaurant offers local cuisine and the meeting rooms accommodating up to 150 guests. Enjoy your stay. This property has joined the Stay for the Planet project. It undertakes to manage the hotel activities in a sustainable manner by monitoring consumptions, reducing the presence of disposable plastic, taking energy efficiency actions for a positive impact on the environment.

Best Western

Hotel Plaza




Hotel advantages

  • Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1318 guest reviews
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Sleep Quality

"Don't stay here!"

markmT5347AN, Kansas City, Missouri 11/01/2020

I use BW all the time. This BW is in a terrible neighborhood, has not parking or place to park to unload your car, has lighting issues, heating cooling issues. It is clean. The staff ripped me off on a taxi situation they ordered for me. ( they collected the $$$$ at the front desk for the hotel)

"Average/good hotel in a not-so-good neighborhoud"

FatihMehmetCelebi, Amsterdam, The Netherlands 10/12/2019

Before you read my comment you need to understand that I have stayed in many hotels all over the world from very luxury to very poor ones. The hotel culture in Italy isn't good in my point of view. Usually you get less for you money. I can not say that our stay was unpleasant as we stayed for 5 days. The hotel has the basics, is clean, the personal are friendly, but sometimes stubborn, the breakfast is good especially for a folk that does not have breakfast at all in their culture, but it's every day the same so not variation in the breakfast. The rooms are small, we booked superior room with kingsize bed. Well believe me the room wasn't "superior" and the bed wasn't kingsize at all. You will read that many people, including myself, are negative about the neighborhoud. This is true, you need to realize that you are staying in a poor part of Napoli and a lot of immigrantes are hanging all day long in front of the hotel, smoking weed. As long as you stay on the main streets till the Centrale Station nothing will happen. At least nothing did happen to us. But yes the street view is not qualitative. The immigrants didn't spoke to us, didn't intimidate us, unlike in Paris were it can get ugly...

"Decent hotel in a dicey neighborhood"

creativevixen, Madison, Wisconsin 03/12/2019

It was tricky to find, as the entrance faces a small side street. Our cab driver who dropped us off told us the hotel is good, but the neighborhood isn't, and he was correct. The hotel itself was fine, other than the room being very hot with no way to run the fan without adding more heat. The area was far too noisy to leave the window open and still be able to sleep. Overall, it's a comfortable spot with helpful staff. Just be careful of the neighborhood when you're out at night.

GIANLUCA4015, Responsabile relazioni con la clientela at Best Western Hotel Plaza Napoli, responded to this review
Dear creativevixen, Thank you for completing the survey regarding your recent stay at our facility. The esteem he has for us is an important response to our daily commitment. In fact, with her judgments on the services she liked and those that, on the contrary, should be improved will help us to offer a better experience both to her and to the rest of our customers in the future. We thank you again for taking the time to complete our satisfaction questionnaire and, hoping to have you again among our guests,

"Walk from Central Train Station"

User 01/12/2019

Hotel is hard to find. Most people don't know it as a Best Western. Most refer to it as the Hotel Plaza. It has a green awning over the door. Across from a busy nearby square. Hotel itself was clean and front desk speaks English and were helpful. Buffet Breakfast wasn't bad for $5 Euros. Nice view on the rooftop. Beds and pillows were very hard. Area somewhat dicey and noisy, but the room was quiet the bathroom had a small shower, but adequate.

"The hotel charged us breakfast for 3 weeks which we did NOT have or booked, and is not responsing to any of our attempts"

User 23/11/2019

We stayed in Best Western Napoli for about 3 weeks. We didn´t have breakfast included, which we checked on the first day by asking this to the reception. One day we asked if it was possible to have breakfast there 1x since we wanted to leave early to visit Capri. This was possible, we just had to give our room number to the breakfast staff the next morning, which we did. In the end of our stay, we had breakfast there about 4 times, for the same reason. When checking out, we had to be very quick since the taxi was already waiting on us. When we were in the taxi on our way to the airport, I saw that they charged us breakfast for ALL days. It was too late already to turn around. Now the hotel is not answering any of our emails. We payed breakfast for almost 3 weeks, which is just not right, and to me they are just a bunch of scammers.. Just be aware when checking out and make sure the bill is right before leaving.

"Very helpful night front desk attendant, Gian Franco."

User 13/11/2019

The evening/night front desk person, GianFranco, was very helpful. He gave us recommendations of restaurants near the hotel, and helped us with confirmation pickup time of our bus tours. Location of hotel is excellent, it is within walking distance to Napoli Centrale train station where we came into Naples. The local immediate area could be a little intimidating, especially in the evening/night, but it is probably still quite safe as we had not experienced any difficulties in our 2 nights there. The room was comfortable, adequate towels, and breakfast was good and food well replenished. Room had a small fridge.

"very small space to move around the bed"

devinder-luthra, London, Canada 05/11/2019

cleanliness just average...very small bathroom...hardly any space to get off the bed...very noisy...poor presentation....first impression was nasty...looked as if we are in a cheap hotel though we paid very high shown on the web page are deceptive

"Not really four star"

BackPacker800547, Loanhead, United Kingdom 05/10/2019

This is a purely functional hotel. Reception on arrival was very frosty and a bad start. The room was nothing special with a view of a smelly courtyard for adjoining flats with as much rubbish as the rest of the city below Breakfast was quite good but the staff distant. It's handy for the station and having read other reviews, I didn't feel any threat. I do wonder why places have empty holders for excursions and features. Sort of summed it all up

"Great hospitality and very good value for money"

David M, Haifa, Israel 02/10/2019

The location is very central close to main train station and the staff very kind Beatiful breakfat on the roof, enjoyed very much the sfogliatelle but I would like to have some more vegetables. Regarding the lot of migrants in the streets around may be for many turists could feel not secure to walk around but I did it in all times including late in the night and nobody disturbed me

"This is 3 star hotel"

ARS_MNE, Podgorica, Montenegro 20/09/2019

We spent 3 day in this hotel. Rooms are to small for 4* Breakfast was very very poor. The only think what kept us happy was very kind and polite staff. Specially Mr. Gianfranco from reception, he was very helpful and kind. Thank you.

"Great Hotel, great staff, unfortunate location."

FreddieDUN, Dunedin, New Zealand 16/09/2019

A great hotel for comfort and amenities. Great breakfast on roof top garden included in price. Hotel room had most amenities to make a cup of tea and a fridge. Wonder woman was fantastically helpful member of staff right down to the exact request for a particular tea bag (chamomile). Also, while no restaurant, they did provide snacks for self help at anytime. unfortunately the location of the hotel while it is near the station it is a bit isolated in a rough area where many immigrants are congregating.We did not experience any trouble but it was slightly daunting passing all these crowds. Recommend that eat during day in the many great restaurants around and stay in at night.

"Hotel ok, location is the worst"

User 09/09/2019

This hotel is situated in the worse part of Naples, arriving at the train station, you fear for your life walking to the hotel! There are gangs of unsavory people on every corner, and walking with luggage definitely attracts attention. I wish there were reviews that clearly specified this before I booked. My recommendation is to book elsewhere, and grab a taxi from train station.

"Avoid, not up to Best Western standard"

User 31/08/2019

We stayed here over a week in August 2019 and from the minute we checked in we had issues. reception staff very unhelpful and rude, some facilities advertised not available with no reason, ie there is a separate roof sun terrace but was told by reception staff we were not allowed on it with no reason, outside hotel day and night was full of vagrants and drug users and were not asked to move on. On arrival was at first given an inferior room than we had paid for and was only changed after a complaint, I was approached the night before we left by one reception staff member to pay city/tourist tax of 88 euros in cash only, when I questioned why I could not use my card and get a receipt he was at first rude before I insisted on not paying cash. Please make sure you are aware you are legally allowed to pay by your card and not cash as this hotel's staff request. The only plus was breakfast was ok and staff did not acknowledge a 'good morning' unless you were Italian, I would think twice about the location before you book.

"Value for money"

User 11/07/2019

The location is very convenient (close to the station) but the atmosphere around the hotel does not appear to be safe at times. The transport service provided by Tony Perroni is absolutely terrific. He is very courteous, helpful and knowledgeable of the city and surrounding areas, e.g. Amalfi Coast. I highly recommend Tonny to anyone who might require transport when in Naples. Vic Fornolles SydneyAustralia

"Wonderful safe hotel "

LauraShelleyHoyle, Cardiff, United Kingdom 24/06/2019

Personally we found Naples to be not the nicest or safest city of our travels around Italy and not quite what we expected however in this hotel we felt completely safe. We immediately made use of the parking discount they offer at a local underground car park, round the corner from the hotel which was very safe and secure. Because of the brilliant location of the hotel there was no need to drive, most things were within walking distance or there was a train and metro station nearby. The staff were always there to help with recommendations of both safety and where to visit with an amazing standard of English which helped with our poor knowledge of Italian. We felt assured leaving our valuables in the rooms as we felt it to be safer. The room was clean, modern and comfortable which gave for a lovely nights sleep and the aircon was lovely after a hot day exploring. The hotel communal areas were clean and modern and all staff were polite and always happy to help. Overall the hotel was brilliant and there are some lovely attractions around Naples but it also, particularly at night, didn't feel like the safest city but here you can rest assured that you are safe. I would recommend this hotel to anyone visiting!

"The worst hotel ever"

E6535AAmatthewk, Omdurman, Sudan 08/06/2019

The reception personnel are rode and unfortunately their English is pretty weak . The hotel hygiene is okay. The breakfast is okay , but it's not a 4 star hotel breakfast. The hotel surrounding area is noisy and full of refugees and well known with robberies . This is my second time in Naples and I'm sorry about the reception personnel attitude which is rude and rough . We booked and paid online for a triple room but when we arrived we found it a double room , we spend 15 min trying to explain to the receptionist our reservation and the confirmation was printed, but this is all was for nothing. Will never stay their ever again

"Close to train station, OK for one night, AC doesn't work"

estrella_leigh, Portland, Oregon 27/05/2019

The good: Very close to train station, convenient when you have an early train. Rooms are small but cute, fine for a single person. Bed was reasonably comfy. It was nice to have a fridge/mini bar. The bad: Although there's a climate control panel on the wall, it doesn't seem to work. I tried to turn the AC on to reduce to temp to about 68 F for sleeping. I was able to toggle to “cool” and select the temp but the actual room temp never went below 72.5 F per the display. I suspect it was set centrally to not go lower than that because they don't want guests to use extra electricity. I even called the desk and he mumbled something about fixing it but it never happened. This is very annoying to me because I need a cool room to sleep well, and I expect the AC to work properly when it's advertised as an amenity. I shudder to think how uncomfortable this place would be in the summer - it was only slightly too warm when I was there but it's the principle of it - if there's a temperature panel on the wall I should be able to set it to what I want! Also, the hotel's website advertises a restaurant on site with "local cuisine" but there is no restaurant. There's only a breakfast service in the morning that you have to pay extra for. We ended up going to a mini market next door late at night to get some snacks instead. Website also advertises a "local shuttle" so we asked about using it but we were told to just take a cab. Maybe website needs to be updated? The first people at the reception desk were friendly/helpful but the guy that was there overnight was curt and indifferent. Overall, I might stay here again if I had an early train connection in Naples, but only if the AC was fixed to allow guests to actually use it. Otherwise no, I would not stay again in a hotel that does not deliver promised amenities.

"Comfortable Hotel"

Navigator22713634288, London, United Kingdom 20/04/2019

Clean, comfortable, well run hotel. Enjoyable breakfast. Good WiFi reception. Staff very helpful and friendly. Good value for money. Area surrounding the hotel is very run down but convenient for Main Railway Station.

GIANLUCA4015, Responsabile relazioni con la clientela at Best Western Hotel Plaza, responded to this review
Dear Customer, we thank you for your appreciate reviews. Thank you again and sunny regards.

"feeling unsafe"

Mayflower2014, Mountainside, New Jersey 14/04/2019

The location is very closed to the central train station. The hotel inside is nice and clean. The staff in the hotel is very nice, but outside of the hotel make us feel unsafe. So many people hanging out on the street and some of them came up and asked for money. The streets are not clean at all. We didn't go out at night for safety concern.

"Special birthday trip"

User 30/03/2019

We stayed at the Best Western as it is located near to the station. It is also in walking distance of some really good restaurants and an easy walk to the centre. The WiFi is good and the rooms are basic but have everything you need. They are quite small and the beds are hard but not too small. The breakfast was really good and met our needs and it's nice going to the top of the hotel to the roof terrace. If you want a bar culture this is not the place to stay it's much better suited for those who want to get out and about. The local square is quite busy with people of less advantage but nobody bothered us at all. The rooms are kept clean and refreshed. I believe this was good value for money and would return if I ever wanted to revisit Naples.

"Unsafe location to bring your family"

Kamaina2014, Burlingame, California 26/03/2019

Our first clue was a repeated warning from the taxi driver to not walk around at night as the area was frequented by prostitutes and "bandidos". Then enroute to hotel near train station -police action, a draped body on the road and news crews. Best Westerns are usually in good locations but this one scared us enough not to leave our room at night. The proximity to the train station is the selling point but be very careful. The hotel itself was clean and decent but it won't be a place we will return to..


RamdasP, Basel, Switzerland 17/03/2019

The hotel is centrally located, close to the station. The area around the hotel is a bit seedy but convenient if one plans to take the train to Pompeii, Sorrento, etc. It's also a 20 minute walk from the Duomo and other places of interest e.g.museums & cathedrals, etc. The rooms are small and there were a few things not functioning - the kettle was malfunctioning, the shower door woukdnt shut, etc. The receptionist on the first day was an unhelpful, indifferent sort whereas on subsequent days there were others who were more helpful. All in all we found it ok.

"Average hotel very close to the station and easy walking to the town"

Martin S, Bury St. Edmunds, United Kingdom 27/02/2019

Nice room with comfortable bed and small balcony overlooking the Piazza. Average bathroom with small shower. Excellent breakfast in roof-top restaurant. Let down by the rather abrupt and unfriendly staff. Area around the hotel wasn't well looked after, with lots of rubbish on the pavements and piazza.

"In the heart of today's Naples"

User 23/02/2019

You can't beat the location, it's a short walk from the central train station. The hotel is located in a neighborhood where immigrants from Africa and Asia are starting off in Italy. So in between more traditional pizzerias and cafés there are also Indian restaurants and ethnic supermarkets. It's today's Italy. The people at the hotel are friendly and efficient. I was in town on a blustery winter day and the room was warm. Rooms are small but were tidy and comfortable. Plenty to see and do in the neighborhood. Try a coffee and breakfast pizza across the street from the hotel at Café Brazil.

"Fabulous hotel for this area overlooking a piazza, near Napoli Centrale Station."

Speysider59, Scottish Highlands, United Kingdom 07/02/2019

A fabulous hotel overlooking a piazza, a short walk away from Napoli Centrale Rail Station and several clothes shops and pizzerias. The area around Napoli Centrale is an absolute melting pot of crowds,so keep your valuables close to hand, well hidden away. I have stayed in this surrounding area before, but at this particular hotel, as a lone female traveller I have felt the safest, so far in this area, even venturing out to the Da Gaetano Pizzeria, recommended by Gian Franco. The receptionist Gian Franco was lovely and very helpful and allocated me a lovely room on the first floor. The bedroom was very clean, the bed very comfortable and the shower room spacious with lots of fluffy white towels and toiletries plus hairdryer and a safe in the bedroom. Best surprise of all, was a kettle with Twinings teas, coffee, milk and sugar in the comfortable modern bedroom. Great signal from the free WiFi and there is a mini bar in the bedroom should you choose to use it. TV as standard. I cannot comment on the breakfast as I had to check out at 5am in the morning. It was great value and a relaxing stay before my morning flight and I would stay here again.

"Average hotel"

Leena_Anneli_R, Helsinki, Finland 07/02/2019

OK for three nights. Friendly staff, good breakfast, room temperature nice (in January). The room was clean and quiet but very small. Wifi OK. The worst experience were the nearby streets, as a middle-aged woman travelling alone I was afraid to go out in the evenings.

"Very Bad Location"

Mobile22816472715, Rome, Italy 28/01/2019

i should say Price Was very good for the quality, but very bad and unsafe can pay a little more and get way better location, it was close to center but it was near central station which was full of drug dealers and i hate to say crazy people.

"Good value for money city centre hotel"

McTours-Ltd, Glasgow, United Kingdom 25/11/2018

The Plaza is in an excellent location only a short walk from the railway and bus stations. There are an abundance of shops close by and a few excellent gelitaria (ice cream shops). The hotel offer comfortable accommodation at an affordable price. The staff are very welcoming and helpful. Some of the surrounding streets did look a bit suspect as is often the case around stations but we found no problems in the city.

"Nice hotel, good value for money"

SouthTexasBrit, San Antonio, Texas 18/11/2018

Taxi trip from airport was less than we expected. Staff was very pleasant, recommended restaurant within walking distance that was amazing. Room was clean and comfy if a little tight, shower was REALLY small (my 6'4" spouse did not fit at all), but everything was in working order, so hard to complain. Breakfast was included and very good also. Lift was a bit slow - minor inconvenience.

"Great hotel in the heart of Naples"

TheInfinitive, London, United Kingdom 13/10/2018

The reviews for this hotel on here are very mixed and some very strong bad ones. We weren't sure what to expect, we had booked another hotel but there was a problem So we booked this one a few weeks before our holiday. The hotel is lovely, the room was exactly what we needed, great bathroom and aircon. The view wasn't great but this didn't bother us. The staff were accomadating and pleasant, they are very invested in their lodgers and their needs. The breakfast is vast and is served for a long time which was great for lay in days. The location is great for tourists travelling outside naples, short walking distance to Station Garibaldi which will take you to Sorrento, Pompeii etc. The area is a bit rough, but reminded me of some areas of London. The night life is quite busy but there are a lot of officials around and I felt quite safe in the late evening. There weren't many tourist staying here, mainly business people but this didn't affect our stay. It meant the surrounding rooms were quite and we hardly bumped into many other people. They were helpful and friendly, I would recommend this hotel for anyone staying in Naples. A lot of reviews here have marked it down due to the location, honestly the hotel is worth 4 stars and it's not the hotels problem for the area. It is a little uncomfortable, a lot of people on the streets but I felt safe and we didn't see or run into any problems.

"An adequate hotel in downtown Napoli"

Q6840RTtomc, Chesapeake, Virginia 06/10/2018

I've stayed at this hotel several times, and we've had good experiences each time. We like the convenience of being close to the central train station, and at the same time close enough to most downtown sites to walk. The hotel staff is helpful, pleasant and accommodating. The rooms are adequate, WIFI works well, breakfast is typical. We've never had an incident, considering where the hotel is located, although we are well aware of the stories that accompany being near the train station in Naples. We travel during the day and stay close to the hotel at night - always practicing due diligence with our valuables.

"Excellent in a vivid Naples area"

User 26/09/2018

Location in a typical busy Naples area: railwaystation, market and restaurants very close. Excellent breakfast buffet. For an early departure they arrange a taxi and a early coffee with biscuits. Very kind service at 4 AM.

"You must visit castel Sant Elmo in the vomero district the views over the city and the bay of Naples are breathtaking"

User 23/09/2018

Just had a 12 night stay and hotel is perfect for a base to explore Naples which is a beautiful city full of history and wonderful buildings and churches.Naples does have some rough looking areas but which major city in the world doesn't.As long as you are sensible about not showing valuables off you are perfectly safe.Hotel is 10 minute walk to train station where trains to Pompeii Herculaneum and Sorrento are as cheap as you will find.The hotel itself is very clean and staff really helpful I would say it is similar to a premier Inn .I would highly recommend that if you are looking for affordable accommodation to explore the city and its surroundings this hotel is perfect. P

"Nice hotel Bad area"

User 21/09/2018

This hotel is very clean, staff friendly gave good information about things in the area. The room was ok but a very small shower. The area its in is Very run down lots of graffiti and rubbish. Police outside the park 24hrs a day. Sad for staff and local people in the area.


User 17/09/2018

Me, my brother, father, cousin and two uncles one of which is in a wheelchair booked this lodging well in advance. We where sure to book a handicap accessible room and bath. They messed up the booking and gave us a non handicap accessible bathroom and were unwilling to fix their mistake without extra payment. No where near a 4 star hotel in any aspect, not even 2! Would not recommended it to anybody that's not from a third world country. We feel really hustled in so many ways! Look elsewhere!!!

"Where to start....."

User 17/08/2018

Stayed for 10 days in this hotel at the beginning of August. Location isn't very inviting - a microcosm of the city itself, which struggles to keep itself clean. reception area - upon arrival, the interior appears dark and dated, with dark wooden panelling. Check-in was fine, with helpful staff on reception. We were let into our room that was on the 3rd floor with a view out over the piazza, by a cleaner - as we had difficulty opening the door). once inside, we quickly discovered an issue with the safe - we could not fit a standard 10inch tablet in it,; also, we could not open the safe with the key. after a bit of to and fro , it emerged that there was another key for the safe ( which we had not been provided with). This did indeed work, but unfortunately, so did my car keys, house fact anything that could cause the entire barrel to turn!! We were told that this would be rectified the following day/ or we could move rooms ( this after having unpacked!). Suffice to say neither of these events occurred for the duration of our stay ,meaning that I had to carry a large sum of money around with me for the entire holiday. The room door proved a challenge for the entire holiday, requiring the equivalent of a masonic handshake in order to open it. The room offered a kettle for tea and coffee - but only plastic cups more suited to cold water. The saving grace of this hotel was the breakfast area on the top floor - this was bright and airy, in contrast to the rest of the hotel. The breakfast choices were broad enough, and the serving staff very pleasant. I direct my ire at the Best Western chain itself, which is clearly starving this hotel of funds needed to maintain and improve the standards they aspire to. The personnel on the ground are doing their best in difficult conditions. I have stayed in several Best Western hotels in my time, the brand giving an expectation of a certain level...this was far and away the worst experience I've had.

"Auful location "

User 10/08/2018

Very sketchy area my hire car was almost stolen damage meant it couldn't be driven and the hire company Sicily by car would not replace or give me a refund because I parked it outside the hotel so stuck in Naples and public transport which actually wasn't too bad public transport that is the hotel staff were very good and Joseph was brilliant re the car. Inside hotel was ok as long as you didn't look out of the window there was constant police sirens and people were lurking about all day and night really felt unsafe and I am a karate 2nd Dan.

"Very good stay"

Mario A, malta, 06/08/2018

The hotel is very close to the station, and the historic naples . The bus from the airport drops you very close to the hotel .When we arrived at the hotel there was Pasquale who is very cheerful person . All the stuff we meet in this hotel are very professional and friendly which made our stay a good one . The AC in the room was great. Clean and comfortable beds and the room was very quiet. The breakfast is super . All went very well during our 6 night stay in this hotel and i recommend it to others. There was also a small refrigerator in the room, which was very helpful


User 16/07/2018

Great hotel, great rooms. Lovely staff. Offered free water for the heat. Room very tidy and good continental choice for breakfast. Especially friendly was gluleppe pasquace. Very lovely person. Would visit again

GIANLUCA4015, Direttore vendite at Best Western Hotel Plaza, responded to this review
Dear Customer, we thank you for your appreciate reviews. Thank you again and best regards, Ver truly

"Sweat, hot, no AC!"

User 14/07/2018

Never will I ever stay in Naples again at a hotel that says it has air conditioning in July, that clearly doesn't. The general manager told us that the whole hotel was set on 18 degrees and that our thermostat was decoration. But that wasn't 18 degrees! My boyfriend and I couldn't sleep next to each other, no covers with the windows wide open to get a cross breeze. We had no air circulation. My cosmetics melted from the 33 degee room temperature. And we were told that there was nothing that could be done. The rest of the hotel was a hot box as well. The 5th floor, that serves breakfast oddly was the coolest spot in the hotel but not cool by anyone's standards. We counted the minutes until we could leave our one night stay!

"For Experienced Travelers"

Zoom_Gotti, Henderson, Nevada 08/07/2018

I don't know how hotel ratings are handed out in Italy, but 4 is probably a big dream away. I can give some credit to its proximity to the main train depot and also to the rooftop breakfast buffet. This is also a spot for smokers to puff away with a nice city view. But the rooms are small and variable. My shower was at best suitable for a beanstalk. The air conditioning works, but is capped. Though the plaza and surrounding streets look dangerous, they really aren't. And there's a flea market selling lots of sneaker shoes that pops up on the plaza every evening (so you can buy your extra walking shoes here and not have to pack them). You might have some difficulty finding this place without GPS. Though Tribunali and Toledo, the big tourist streets, are fairly close by, the streets weave a little, so GPS will also help here.


JEFFandMB, Johnson City, Tennessee 01/07/2018

Unfortunately, after spending a wonderful 2 weeks traveling in France and Italy we spent our last night at this hotel to be close to the Naples airport since we were coming from Sorrento. Not our choice, booked via travel agent. It was about a 10 min ride to the airport and we were charged €35. The hotel AC barely worked. It wouldn't go any cooler than 80 degrees Fahrenheit. The shower was so small a person could barley fit. The hairdryer cut itself off after about 2 minutes and then you would have to wait for it to cool itself down before starting back up. It is in about the worst part of Naples I have ever seen. The worst streets in New York City looked cleaner and felt safer. There was no place to eat in the hotel and we walked around for about 30 minutes without seeing ANYTHING suitable food wise, so just went back to the room and tried to sleep in the sweltering heat. Our travel agent will be sure to hear about this and I wouldn't recommend flying out of Naples unless necessary. Even at that point stay further away, maybe Pompeii would have had nicer hotels and take a train to fly back out of Rome.

"Love this place!!"

User 01/07/2018

Great restaurants nearby ( especially Mimi's) , wonderful rooftop terrace. Best of all were the staff- a special shout-out for Giuseppe on reception who couldn't have been more helpful and made our stay a memorable one. Can't wait to come back!

"Excellent service"

Aingeal1977, Belfast, United Kingdom 01/07/2018

Very happy with our stay here! A comfortable place but best of all were the staff. So helpful, they really go out of their way for customers. Giuseppe from reception was extremely good to us, I lost my phone and he called ALL the taxi companies in Naples to find it. A great start to our holiday- we'll be back here!

"Bad area, hotel okay"

User 10/05/2018

The hotel itself was okay, just like any hotel. The neighbourhood was a very crappy one, though, and if I had known that I would've chose another location to stay. Nothing to complain about the hotel itself.


andreamM6318OC, Amalfi, Italy 07/04/2018

Very good HOTEL, the only mistake is the coffee facilities in room with plastic cup but after spoken with lady at reception she change with porcelain cup, very smart. Location very good as well in the middle of P.zza Principe Umberto.

GIANLUCA4015, Direttore vendite at Best Western Hotel Plaza, responded to this review
Dear M6318OC, Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. Again, thanks for taking the time and have a great day! Sincerely, Gianluca

"Terrible customer service"

remi a, London, United Kingdom 28/02/2018

The hotel was fine but in my opinion not 4* . The room we were allocated was very dusty, customer service from the front desk was extremely poor. The only highlight was breakfast which I couldn't fault. The breakfast team were the only staff I found very helpful. For a 4* hotel they don't provide slippers to wear in the rooms so you had to either wear your socks or shoes.


70francesca, fabro 27/12/2017

best place great hotel staff excellent three night for me and my family best city breakfast very very good in roof top at 5 floor best view trip in the city with pizza and "sfogliatella" napoli is wonderful next stay always hotel plaza

NapoliGianluca, Direttore vendite at Best Western Hotel Plaza, responded to this review
Gentile 70francesca, la ringraziamo per aver dedicato il suo tempo a recensire il suo soggiorno al Plaza. La ringraziamo soprattutto per aver messo in risalto tutti i nostri punti di forza. Sperando di averla ancora una volta come cliente le auguriamo Buon Anno. Gianluca

"Hotel is nice. Service is not so nice."

elitizia, Vancouver, Canada 19/12/2017

Location and hotel itself is adequate but was overshadowed by the horrid customer service I received. My booking, checking in and checking out experiences were all very poor. I was shocked at my treatment right from the very first moment. I do not recommend this place at the present time. They need to review their staff first.

"personnel very helpful and friendly"

Daniela19601201, Rome, Italy 31/10/2017

You will ,miss this place once you leave: the hot riccias or frollas at breakfast; the friendly people at the reception or at breakfast; the very discreet cleaning ladies who will always try and make you feel comfortable and the hustle and bustle around this place; the vicinity of plenty of art; churches; and beautiful areas of the Partenopean town

"Bad neighborhood"

Judith S, Peachland, Canada 20/10/2017

We stayed 2 nights , there was no airconditioning, the control fell off the wall when we tried to adjust the temperature. The room size was not as advertised, it is in a really bad neighborhood although really close to the train station.

"Please read before booking"

amanda p, Perth, Australia 15/10/2017

We stayed for 3 nights and i agree with all that stilettostatutes wrote. The area is dangerous and dirty both day and night. I didnt mind the hotel decor but the air con didnt work and my husband was bit by lots of mosquitoes. I asked at reception for 2 cups for our room. I was told to go back to my room but they never arrived. There was no mention of a restaurant as stated on the website and there were bikes there which looked like they were for guests but no mention of them either. Our room only had 1 curtain instead of 2 which was eventually replaced. This ruined our trip to what is a beautiful city in the historic centre. Please do your research before booking to ensure your trip is a good one.

"Hotel and area from hell"

Tyrone P, North Perth, Australia 15/10/2017

Dont stay here what a disgrace just to call it a hotel We only had half a curtain might not seem so bad but outside we maybe 50 imigrants throwing bottles going in rubbish bins crawling on the floor Our shower door was off the rollers mosquitos everywhere we got bit on our faces and bodies bathroom doir wouldnt close as it was touching the floor. Hotel desk staff stood talking outside while the phone was constantly ringing Please dont book this place it should be closed down or maybe used to house all the imigrants outside

"Worst hotel experience EVER! STAY AWAY! INFESTED!"

stilettosstatutes, New York City, New York 09/10/2017

Understandably, the room was nothing special or exceptional but I was not expecting anything exceptional for $100 USD a night. However, the website states that it is a four star hotel – it is so far from a one star hotel, it is shocking. The room looked like a hospital room with horrible neon lighting. It also was in a horrible location - basically in the slums of Naples - so many homeless people, drug dealers and prostitutes all over the area... but that isn't the worst part. The entire hotel is INFESTED with mosquitoes. So much so, that they are in the elevators, the hallways, the lobby and the rooms. After checking in later in the evening and heading to dinner before settling in for the night, we only had a few hours to sleep before getting an early morning flight out of Naples. When we retired to our room, we started getting ready for bed. That is when we discovered the extent of the mosquito problem – they were all over the walls, the ceilings, the curtains. I counted over 3 dozen mosquitoes in our room that evening, and several more in the bathroom. When I called down to the front desk to ask to be moved to a different room, I was told that the hotel is fully booked (which I found hard to believe) and was told that “even if there was another room available, there are mosquitos all over the hotel”. She said she would send up some mosquito spray for us shortly – which never happened despite two further calls. We were up all night swatting at mosquitos buzzing around our head and trying to stay under the blankets in a room where the a/c was barely functioning (and impossible to adjust). I eventually got up a couple hours later to find dead mosquitos around my head from the hours of swatting in the dark, along with at least 14 bites on my arms, face, shoulders and even my eyelid! This is beyond a simple inconvenience and is a health concern. Absolutely unacceptable for this hotel to be open and operating AND charging people money. Both my partner and myself were unable to sleep that night and both suffered extensive mosquito bites. When we finally left the hotel, we asked reception to call us a cab to the airport. The cab driver picked us up, meter running and then charged us double on our credit card without even telling us... so much for the hotel ensuring a reputable cab company for its customers.

"Functional and Comfortable "

User 10/09/2017

This hotel made a good impression, it is as it is billed: comfortable and well maintained without being stunning. The room itself was cosy and contained all the usual amenities, meanwhile breakfast was also very tasty and had good variety. The only drawbacks are that coffee at breakfast is from a machine, although this helps to get in and out faster in a hurry; and that the hotel is quite a way from the more 'happening' end of town. That said, it is perfect for the train station! Would return.

"Great, friendly Hotel."

User 09/09/2017

I had a thoroughly enjoyable stay 5 night at this friendly, comfortable hotel where the staff did their upmost to help me. Salvatore and Olympia were exceptional as were the breakfast staff who remembered my requests and preferences. As a single female business traveller I always felt safe. The bed and pillows was extremely comfortable and the rooms are well insulated from the outside noises and are very clean. It is a busy neighbourhood with a very cosmopolitan feel and this is what one expects in a city. I recommend this hotel highly.

"Not safe place.."

User 28/08/2017

The location is not bad, it was not too far away from the station. The problem was a number of unemployed young guys sitting on every corner next to the hotel. You feel not safe and this was not Italy any more. The streets were filled with rubbish and a lot of beggars and sellers of useless stuff. One night we heard shots fired near by late at night. When we asked the reception next morning we were told - don't worry it wasn't in the hotel. Also room had strong smell from A/C system and I guess the A/C filters were not replaced for a long time.

"Very bad neighborhood - not safe "

User 15/08/2017

We booked this hotel very last minute, while on a road trip through italy and should have done my home work better by reading reviews. This hotel is in such a bad area. Not safe. There are passed out people on the street, bums sleeping, garbage everywhere and large groups of immigrants approaching you. I had prepaid the hotel and was shocked when i arrived. We asked the hotel manager for options to rebook us in other best western as we didnt feel safe but there was nothing he could do. "Its like this in every big city " and yes we have an immigrant problem". We left without a refund and went on to book a hotel somewhere else. I can only recommend people; do NOT book this hotel. There are far better options in napels.

"Quick overnight"

User 01/08/2017

Clean and clinical. Rough area - a lot of young men just sitting around on the square opposite the hotel. Don't think I would venture out in the area at night. The bed was extremely hard. There were no cups for tea, nor were any brought when we asked for them. Reasonable rates and would only stay there in an emergency. Close to the station so it would have benefit if you had s late arrival or early departure.

"We didn't feel safe there..."

Mail2me, New South Wales, Australia 27/07/2017

The location is not bad, the problem is dark skinned young guys sitting on every corner of the square near by. They look harmless but the number of them make you feel you are in Africa. The streets are filled up with rubbish and sellers of useless stuff and beggars. This has nothing to do with the hotel, however there were shots fired very close late at night. When we asked the reception next morning, we were told don't worry it was not in the hotel. The room had some smell coming from air-conditioning system. We won't be staying in the place ever again

"Really good situation"

User 26/07/2017

This hotel in a small plaza is just round the corner from the main station and the metro. Easy to walk to main attractions of Naples. Really clean place staff very friendly and knowledgable, also includes "free" breakfast . Only sting in the tax €3.50 per night per person.

"Great Option"

ATLTRVLGUY, Atlanta, Georgia 13/07/2017

First time in Naples and booked here. At first was worried, but turned out to be a great option! On a square close to food and clothing markets and a mini market next store. Rooms are clean with everything you could need for a vacation. Close to the train station and it is a vibrant area but I never really felt unsafe. Staff friendly and breakfast more than adequate. I would go back again. Hotel so close to so much to do and so close to transportation options. We were able to see pompei and vesavius all on public transportation for much less than a tour bus. Was a great option and will be back to do some shopping!

"Nice location for a Company's workshop"

Pietro L, Salerno 07/06/2017

I have booked this Hotel trusting Best Western brand name and despite location is not properly the most attractive in Naples. It's quite close to the old town, that is an advantage for tourists or job travelers than need a quick escape to relax from hard working. However it's close to the Souk of the Central Station that may prove be challenging as far as safety at and beyond sunset. The above is mitigated by a very attentive and professional crew that add a touch of Neapolitan kindness and spontaneous care for clients. Ms. Olimpia is especially a benchmark of pleasantness and shine well beyond what professionalism dictates. My workshop has been fully successful and my guests (colleagues from all over the world) were extremely pleased about my couple of days dedicated to our job session. Extremely recommended.

"Great breakfast and Convenient Location"

Rana H, Perth, Australia 17/05/2017

Olympia (at Reception) was friendly and extremely helpful with great tour and restaurant suggestions. Hotel drivers provided short city tour and airport drop-off on final day. My room was a good size, comfortable and spotless. Breakfasts were scrumptious! Convenient to Central Station, Garibaldi Piazza, Hop on-hop off Stop 10 and good restaurants. Hotel area not beautiful, but I walked everywhere, even at night & did not feel threatened.

"Stay "

venkiviji, Hyderabad, India 12/05/2017

Located very nicely. Good breakfast. Rooms aren't great. Shower cubicle is very small. You can get hurt. Bathroom bad. Not friendly staff. But again if you want to be near main train station then this is it.

"Ideal for the train station"

CLJMG, Aschaffenburg, Germany 11/05/2017

I had no issues with the hotel although as mentioned in other reviews the area directly around the hotel does seem a little daunting, without feeling threatening though. My room was of a good size and clean but did look out over the plaza which made it a little noisy. Breakfast is on the top floor with a nice patio and the available items were good without be excessive. The train station is a few minutes walk away where you can catch a ride to the several major tourist attractions in the area. Overall I would stay here again. P.S. Do not stay here if traveling by car!

"VERY DISAPPOINTED! Cancelled our booking a day before we arrived "

ChungEe85, Kuala Lumpur, Malaysia 05/05/2017

A day before our arrival to the hotel, we receive an email from the hotel saying it's over booked. The booking was made much earlier, confirmed, and paid for with confirmation voucher sent to me. The hotel apologised and put us on a hotel which 3km away from the original location . Disrupted all our itinerary. Such a lousy hotel. Room Booking is basic bread and butter of hotel business, how can they mess up, and it's a day before!

"Comfortable rooms but terrible location"

User 30/04/2017

The hotel is close to the central station of Naples, within a terrible neighborhood, at least when you travel with your family. The rooms are comfortable and clean, and the breakfast is ok. The service was not very kind

"If you are not street smart, please avoid this hotel as the area is dodge!"

Niall M, County Dublin, Ireland 18/04/2017

This hotel is great for proximity to the central train station in Naples. We booked it purely for that. As we were only staying the night in Naples and going straight to Capri the next day by boat we decided this was best place for a cheap, easily accessible nights stay BUT do be aware that the area outside the hotel has A LOT of strange characters and when leaving/entering the hotel we were very aware of our belongings and not hanging about that area too long. I wouldn't suggest for all female travellers or elderly couples. The hotel itself is nothing special, rooms a very basis but for the price you pay that's all you need for a quick over-nighter close to the train station and short taxi trip to the harbour. Front desk staff we found very nice. Book this hotel but take in to consider the above warnings, I've never stayed in a hotel before and always having my guard up when leaving the front doors. dangerous people seemed to loiter about the square in front of it.

"Not good for a high price"

User 11/04/2017

I used 2 rooms for a Night. Staff around 9 o clock at reception was not at all helpful I don't know It get changes or not. No one was receiving call at reception when I called"not at all for 4 star grade. only Pricing is fine. Not to expect any good thing from the hotel.

"Ok but not 4*"

User 06/12/2016

Stayed just the one night here and it was cheap tbh so cannot complain. Mini bar is not to expensive, room was clean, and staff are nice. Breakie was ok, bit limited though! Quite messy outside with rubbish and what looks like a demolished building of sorts. Prob would not stay again.

"Central location "

SwissFoodieTraveler, Jakarta, Indonesia 05/11/2016

We recently stayed here during a weekend trip to Napoli. The hotel is centrally located just a short walk away from Central train station. The immediate surrounding area is rather dark at night with lots of people hanging around are night and can be intimidating for some. However we faced no issues with during both day and night time. There is a small supermarket across the street and a short walk away you can still down Corso Umberto Uniform - one of the cities swankyest shopping mile. The metro is just 5 minutes away. The hotel is dated and the public areas limited and rather strange. The rooms are very small and not sound proof - ask for a high level floor to be less exposed to street noise and people shouting around, garbage clearing in the night etc. Breakfast in the roof top restaurant is ok. A taxi to the airport costs 20€ and the hotel charges 5€ on top to order a cab - better walk to central train station.

"Hotel that cheats with the customer rooms"

User 03/11/2016

We booked a superior room for my wife and me but the hotel put us in a single room. After several claims, one day after we were put in a superior room (as we checked on the hotel website), but the hotel told us they had assigned us a better room. The staff was not so much friendly, I think it was due to the continuous claims of different guests about different problems. This is a clear sign of a deficient hotel services. The breakfast so normal and not much abundant with little replenishment The hotel area (so near the central station, the only advantage of the hotel) can be a bit intimidating, specially at night. We had no problems but it is not advisable for any traveler I really cannot advise tis hotel. It was a mistake, better another in Naples.

"Great Stay!"

valleyboys, London, United Kingdom 03/11/2016

Spent a short time in Naples and the hotel was very good! Staff were very friendly and helpful, provided us with lots of useful information therefore was able to 'cram' as much in as possible thanks to recommendations. Room was lovely and spacious and completely soundproof - lots of activity outside due to location! Main rail station about a ten minute walk. Breakfast was excellent, good choice of everything to start the day. Would stay there again and will recommend!

"Tutto sommato OTTIMO rapporto qualità prezzo"

labandadirex, Armeno, Italy 27/10/2016

Hotel evaluation within the standards of its competitors. A GREAT positive feedback : quality/price ratio. Staff very kind. I suggest this hotel for its strategic position : near the metro and the rail station.

GIANLUCA4015, Direttore vendite at BEST WESTERN Hotel Plaza, responded to this review
Gentilissimo labandadirex, ci fa piacere apprendere che "tutto sommato" siamo stati ottimi nel rapporto qualita' prezzo. La ringraziamo ancora e cogliamo l'occasione per invitarLa ancora una volta a visitarci. Cordialmente Gianluca

"Close to train station"

Tine D, Godalming, United Kingdom 12/10/2016

The Hotel is handy when you come by train or if you need to get to the airport. There is a bus a few minutes from the Hotel that will take you to the airport in about 15 min. The staff was friendly and helpful and the room clean, but the Hotel is not in a nice area and as the Hotel only do breakfast it is not easy to find a nice Restaurant near by when you want dinner. It was actually quite scary as there was lots of noisy people in the street outside the Hotel. It is also not possibly to get breakfast before 7 o'clock which means you are stuck if you need to catch an early flight and you may well have to pay for it unless you check.

"Average hotel in a very questionable area"

Lisa P, Castle Cove, Australia 04/10/2016

The hotel is very close to the train station, has free wifi and OK breakfast buffet. However as other posts is in a very poor area. We walked from the train station to the hotel at 11pm. I felt very unsafe the entire short walk. The plaza out the front of the hotel was littered with rubbish and people hanging around. In the morning the contrast was stark with a market in the square but we were happy to leave. The rooms were small and the ottoman in our room was covered in stains. Very basic hotel in a very poor area.

"Dodgy Neighbourhood, Excellent Hotel"

LilyPale, Mons, Belgium 19/09/2016

Near Central Station, 10-minute walk to the historical centre. Try to get past the dicey surroundings--we spent eight days there and had no problems with safety or with being accosted by mendicants. Special praise accrues to the manager Giuseppe for his solicitude and professionalism.

"Location is not safe"

Mitja R, Zurich, Switzerland 01/09/2016

Ok, upsides first....the hotel has a very nice breakfast buffet on the top floor, with a great view over Naples and a choice of food and beverages that should fit everyone (international breakfast standards as well as local specialties). The staff (especially @breakfast) is very nice. There are bikes for rent, we found it to be a very nice way to discover the city, even if 20 Euro/bike seemed a bit pricy. Now some downsides, which unfortunately will prevent us from coming here again....First thing is cleanliness.... The shower drain was obstructed, water was floating and there were black long hairs all over our room (we're both blond.....). That's one thing, but even more worrying (as even the staff admitted) is the LOCATION. The hotel is situated on a square next to the central station (convenient when you take the airport bus into town). In the evening, the square is filled with bothersome people of various nations, many of them drunk or stoned. Every night, we had to witness serious fights. With windows open, we heard yelling and shouting throughout the night. At one night, a fight broke out just when we were crossing the square (people attacking others with broken bottles), it was really scary. All in all....go for it if you're not of the fainthearted. Otherwise you might consider a more secure and clean location....


Stephen M, Perth, Australia 26/08/2016

The hotel is ok. The staff are pleasant and the rooms are good. Location should be good being only 500 mtrs approx from the train station but there is a problem. On the walk to the hotel twice we had to fight off thieves from our luggage. They will, apparently, steal anything and it then in turn ends up for sale from street stalls. Outside the hotel there is a park filled with litter and loitering men giving the place a really seedy image. In honesty I would'nt recommend the hotel due to its location.

"Very poor area! Felt unsafe :("

Homestme, Zurich, Switzerland 09/08/2016

We stayed at this hotel for two nights. I cannot understand the good reviews. I followed this advise and was very disappointed. When we arrived I was totally shocked. Right in front of the hotel there is a daily market. It was extremely dirty with plastic and rubbish everywhere. It seems to be a very very poor area. I didn't feel safe here at all. The reception desk was unusually unfriendly as we checked in. He wasn't helpful at all as we asked for tips and directions. You cannot go out at night here and come back without a taxi. The airport taxi driver already warned us at our drop off. It is really a scary area. It's such a pity. The hotel was noisy till very late and the early morning commotion with the daily market makes sleeping late impossible. The central train station is about 10min walk away. This is a positive. The Viator tours from Naples has a pickup point at the Starhotel Terminus right by the central train station. I asked for prices and it wasn't much more than here but MUCH nicer and right by the main station with all connections on your doorstep and a great shopping centre. If you want to enjoy nice evenings out, please don't stay here. You will be so disappointed. Rather pay a bit more and choose a better area. Bus 151 stops practically across the road. Buy a day ticket for 3.50 and take this bus from start to the end. You'll see a wonderful part of Naples with spectacular views on the entire city as you reach the top of the hillside. Eat there at a nice restaurant. The ticket is valid till 23:00. Bus drives are great, you see much more.

"Nice and clean hotel in the center of Naples"

martin_paskalev, Sofia, Bulgaria 08/08/2016

Perfect hotel in the center of Naples. I can recommend the BEST WESTERN Hotel Plaza to all people, who want to be in the center of Naples. The hotel is clean, the breakfast is super. Bathroom is clean and lagre.

"Excellent choice for quick overnight across square from train station"

BabyBlueOwl, Houston, Texas 20/07/2016

This hotel totally satisfactory for our overnight in Naples after touring Capri and Amalfi coast. We had an early morning train back to Rome and wanted clean, comfortable room. Happy coincidence, great little pizza restaurant just around corner (see Trip Advisor, can't recall name at moment). Easy walk to train station with roller bags.

"Check hotels near the castle"

User 17/07/2016

The hotel is very close to the train station which was good for us. However, the location, as previous reviews have mentioned, is very dodgy. There are men who hang out in the square in front of the hotel day and night, while they didn't harass us, it was very intimidating. We were on the 4th floor and the wifi was painfully slow in our room. Our room was also quite noisy in the mornings from what we presume is noise from breakfast upstairs. The shower wasn't particularly clean when we got there either, lots of limescale around the outside of it and on the shelf to hold shampoo. The breakfast area looks like a bar and has a door available to an roof top lounge, but this is always closed after breakfast only leaving the reception lounge to relax in. We only payed £40pn for the room and wouldn't want to pay anymore, you can haggle breakfast down to a single Euro which is worth it for that price.

"Good hotel, sketchy location"

Josh G, Montreal, Canada 14/07/2016

Same as others have said: the hotel itself is a decent 3 stars - good breakfast spread, helpful staff, room is OK (booked through Hotwire so ours was small but manageable), but we didn't like the area. It's definitely weird but we didn't have any problems.

"Not Good AREA"

mikeW3460DC, Bexley, United Kingdom 06/07/2016

Hotel in one of the less attractive parts of Naples but is close to Station . room is small and no balcony . Single window looks out onto lines of washing . breakfast is hard breads jam and cereals. No swimming pool and nearest beach is 4-5 kilometres away . Staff were helpful but could not do anything about surrounding which were not very appealing . near eating houses were mostly Kebab outlets but eventually found some italian . Day time Market direct outside hotel which was reasonably cheap.

"If I had a choice again, I would not have stayed there"

User 27/06/2016

The mini plaza in front of the hotel was quite lousy at night and made travellers uncomfortable. I dared not go out after 8:00pm. Staff was just fair, a lack of care about guest experience and passion about hospitality. For sure I would not stay at this hotel again as there are a lot more better hotel at lower prices in the town. The hotel did not look like being operated by a so call international brand "Best Western".

"Very centrally located"

User 23/06/2016

Very conveniently located to the train station, we were able to walk to the hotel with our luggage and all. Lots of nice restaurants nearby, with great pizzas. The staff was extremely nice and friendly. They had great pastries at the desk. Best coffee place was just across the street.

"Visit to Naples Italy"

grantsibbick, Gloucestershire, United Kingdom 20/06/2016

We both enjoyed our stay at the Best Western Plaza Naples. The room was well furnished the tea/ coffee facilities were a bonus. the breakfast choice was ample. with regard to location we were extremely disappointed as to the location of hotel and the filthy conditions just outside, with market stalls every day of the week just feet away from the front entrance. my biggest shock was on our first evening my wife had her gold necklace snatched from her neck.

"Harlem of Naples"

User 19/06/2016

Wow...brought my 4 month old to this establishment thinking it would be decent considering the best western is a reputable hotel chain- I was mistaken. The hotel itself is decent- A/C, modern elevator, clean linens every morning. However, they list an abundance of inhouse services in their guest book. One of them being laundry. Yeah, don't bother. Unless of course you want to pay 106 Euros to have your small load of laundry sent out to A dry cleaner- a serious miscommunication between what they list on their guest services list and what actually happens. Then let's take a look at the location...sketchy to the power of 10. We had to walk about 5 km to get to a part of the city that we didn't feel we were going to be shaken down. Wife's phone was pick pocketed in this area in broad daylight. We had to hightail it back to the hotel before dark if we didn't want to risk our safety. Definitely look for a hotel on via partenope or further west, it's worth the security and peace of mind.

"Best Western Naples"

wchdds, Ocala, Florida 11/06/2016

Stayed here for the night prior to boarding a flight home after two weeks in Italy. Yes, Naples is a large city with many questionable neighborhoods, but even though the hotel is in a somewhat sketchy area, the staff here was wonderful and helpful. The rooms are small, but they had a great breakfast on their rooftop dining area with a great wait staff that went above and beyond. Good cappuccino fresh made to order, nice pastries that were warm, and even real scrambled eggs, not very common anywhere in Italy for breakfast. Our AC worked fine once the maid showed us how to set it, very counter intuitive , but the room was nice and cool. The surrounding neighborhood was not the best, but there's some pretty good restaurants within a five minute walk to a pretty good part of town. Great driver to take us to the airport, prompt and a nice, clean car, not your usual taxi and the hotel set that up for us as well. Overall, we would definitely use this hotel again in the future for sure!


rafiki222, Nice, France 09/06/2016

The hotel itself is pleasant. We double booked and didn't get a refund, but realise this is our error. The area, however, was VERY sketchy. While it is close to the train station and old town, the area is incredibly non-Italian, full of sketchy people hanging around day and out. It seemed to be a very black area (not many white people) and as a young woman I felt unsafe walking around in shorts- got some weird looks too. The hotel is average- slightly unfriendly staff, good breakfast buffet for the price but it doesn't get refilled enough.

"Great hotel"

happyjohn, north wales 01/06/2016

Great hotel, room, breakfast and location. More than happy with what we paid. Staff first rate, would stay again. Railway station a few minutes away, plenty of eating places, shops etc close by. Nice pool area.

"Very affordable and close to the train station"

trippios, Irvine, California 29/05/2016

The hotel staff ware nice and very helpful. Very good breakfast. Very close to the train station. Actual physical location and access to the hotel entry is a bit unpleasant - through a very crowded, busy and non-so-clean street market and neighborhood. Very affordable and good value for the money.

"Best place to stay in the center Naples"

HelenYP, Los Angeles, California 27/05/2016

Well located, the hotel is halfway between the Central station and the old town. The area is quite messy (that's everywhere in Naples) but you'll feel safe in this hotel. The room is very nice, super clean, excellent bed, a kettle to make tea and coffee, thick curtain and windows, you won't be bothered by the sunlight and the noise from the street. The staff is very nice and helpful. Good wifi too! I keep going back to this hotel, it's this good.

"close to metro and railway station"

amedeuss, Bucharest, Romania 26/05/2016

Pluses : * close to metro & railway station * good breakfast * clean rooms * very good WiFi Minuses : * in front of the hotel is a small market , day is occupied by a flee market , evening and night by a lot of men drinking alcohol ,making noise,beating drums ( tam tam ),dancing * I was warned everyone to guard our pockets and backpacks when we walk through the area.........good advice !

"Nice effort to run a hotel in an very unattractive area of Naples; rip-off taxi"

RonTSmithers_B_C_, Smithers, B.C. 06/05/2016

The best thing about this hotel is the excellent breakfast buffet served on the top floor. The rooms were OK, elevators ok, but slow, staff mostly pleasant. Not Best Western's fault, but the hotel is in a grungy area of Naples (are there areas of Naples that are not grungy?) The small square in front of the hotel is the site of a busy public market. When the market folds it becomes a flea market and when that folds up groups of men loiter about into the night. I did not feel inclined to go out at night. Taxi's. The man at the front desk spoke well of the taxi's they called upon for their customers. The taxi called to take me to the airport immediately tried to overcharge me. The agreed price was 20 Euros, but underway he wanted 35, then 30, then he wanted the price of a coffee. I stuck to 20 Euros. Best Western should vet the taxis they call more thoroughly.

"A nice hotel in the middle of the wonderful chaos of Napoli"

David O, Calgary, Canada 06/05/2016

I just completed a four week stay at this hotel. It is well located. It is close to the main train station so it is easy to get in and out of the city whether it is upon arrival or for day trips on the Circumvesuviana. It is within easy walking distance of Centro Storico and the archaeological museum. The rooms are clean and quiet. The breakfast is adequate, with the highlight being that it is served on the rooftop patio and has an amazing view. The area around the hotel takes a bit of getting used to. The piazza in the front is home to a busy pop up market each day. There can be a bit of a mess left some days. There are a lot of people so be aware of pickpockets.

"Awesome staff and great service!"

abnrose, Vicenza, Italy 16/04/2016

Once I got over the shock of the location, I enjoyed my stay very much. This was my first visit to Naples and since I trust Best Western Hotels, I decided to stay here rather than a B&B. When I arrived, I wanted a refund and wanted to go find another hotel but since that was not possible, I stayed. The next day I woke up to find an outdoor market in front of hotel and people were very friendly everywhere we went, the staff in this hotel are awesome, rooms are clean, and they serve a good breakfast. I will definitely return to this hotel in the future now that I feel comfortable and more familiar with Naples which is a unique place surrounded by beautiful places!

"No water,water no juice and unfriendly staff"

mirzanx, Sorrento, Italy 11/04/2016

Reached in terms evening,walying thru' the Piazza room BW were shocked to see the litter and the kind f people hanging around. According to the latest review expected a nice warm welcome to shake off the outside experience,nothing that sort. When I asked is it safe to ome late,he snapped every where is unsafe in the world as is ur NY. Breakfast crew was also gong around with no smile or day I started greeting and smiling so finally on 5th day which was my last every one response was friendly. Last 3 days there was no water and no proper answer only 15 minutes, that delayed us going to Ischia.The next day on the way back decided to shower at night and opened the tap no water again got late in retiring cause had to wait until 10 or water to start. No juice for 3 days,I don't take coffee or T only juice ,explanation-- there is no water to make juice.Note they don't use filter or bottle water but only city water, I didn't even touch it the last day when it was available. Rooms were clean roof top was nice otherwise the rest what we went thru" it is upto you to decide. to

"Wonderful Little Hotel Near the Train Station."

Craig K, Roma 13/03/2016

Everyone at the hotel - a the front desk, house keeping, at breakfast - were absolutely wonderful. Very friendly and knowledgable. Our room was small by American standards, but very common as to European standards. And, although small, was absolutely spotless. Breakfast in the morning was better than I had anticipated...very English...scrambled eggs and undercooked bacon...with a fine complement of pastries, cereals and yogurts. The hotel is very convenient to the train station, and is why we stayed here. Somehow I managed to find a seafood restaurant nearby, which had some of the best seafood pasta dishes that I've had during my 3+ years of living in Italy: E Pronto i Mangia. Find it. Eat there. Prices were excellent as well. As a note: Piazza Umberto was quite dirty - and is to be expected near the train station - but we had absolutely no issues at all walking through the neighborhood during they day or evening.

"Bella and Paul"

User 26/02/2016

Lovely hotel and friendly service. Lovely sun roof garden on the top floor for breakfast. Convenient location for main train station, Metro and historic quarter. Wi-Fi strong signal throughout hotel. Only 20 minutes from Napoli airport by taxi.

"Good Price, medium location"

AB_around_the_world, Rome, Italy 15/01/2016

The hotel has very good rates but it is located near by the train station. The streets on the back of the hotel are not so safe in the night; we were 4 and we never had problem. During the day there is no problem. The breakfast buffet is good enough and offer fresh fruit and yogurts and continental breakfast. The hotel staff is very friendly and professional and will help you a lot to really enjoy your stay in Naples.


frances124, Greater Sydney, Australia 11/01/2016

Went to have a shower NO hot water then noticed that the shower hadn't been cleaned chunkes of hair and dirty. Call reception they called house cleaning. House cleaning had the ordasadity with attitude that,we had done it.. Also they new there wasn't hot water. FOR YOUR HEALTH AND SANITY STAY AWAY FROM THIS PLACE!!!!

"Hotel great - city not"

johnwalsheire86, Dublin, Ireland 02/01/2016

The hotel was lovely and staff friendly. The walk to the hotel from the train station at night wasn't great. There was litter everywhere and some guy shouted into my girlfriends face & scared her. During the day the city is much nicer but we never felt safe. Can't argue with the hotel though. The room was lovely and breakfast really nice.

"400 yards from central station"

joan t, Doncaster, United Kingdom 02/01/2016

We booked this hotel as we were only staying one night in Naples and needed to be near the central station. It was a good price, less than £35 and we have stayed at previous BW hotels, and they tend to offer a comfortable stay. The hotel is approx 400 yards from the station, but the walk to there is an eye opener. There are lots of people of many diverse origins, and we have been to a lot of places and railway stations in the past, but this is the only one, where we have felt unsafe. We were offered ipads for sale by dodgy blokes and there were lots of groups of guys hanging around. We were too early to check in and were able to leave our luggage in a cupboard behind reception. On actual check in later, we were met by Gianfranco, who was very friendly and pleasant. He gave us room 220, and when we got in there, we realised that it was occupied (luckily the resident wasn't in). We immediately returned to reception, and Gianfranco to be fair, was on his way to us, to inform us of the mistake. He apologised profusely but it was still very unsettling. We were allocated 310, which overlooks the square to the front of the hotel. The room was okay, shutters and door to external was ok in terms of soundproofing, but internally, the walls are so thin, you can hear everything. Having listened to the guy next door, on his phone for 3 hours, we eventually went back to reception and Gianfranco, phoned the guy and asked him to quieten down - he had been on an office call!! TV was rubbish. Best entertainment was watching the aged prostitues located outside - at 9am in the morning! Fridge good. Bed comfy and pillows good. The hotel is warm and water in shower was not hot. We didn't go out at night, wouldn't have felt safe to walk but there is a little shop next door, which sells wines etc. We were given free breakfast because it was xmas - okay, glad we didn't pay for it. We were able to store our luggage on the day we left, although, it wasn't in a locked room - which was a little off putting. Reception is 24 hrs, which is needed in that area. Cost was good but really, I am surprised that anyone chooses to stay here - we have been in some difficult locations but this area made us both feel unsafe. Would not return nor recommend.

"Never to be visited again!!!!"

Sy Y, Singapore 08/11/2015

only good thing about the hotel is its proximity to The Central station, the basis on which we selected this hotel which was big mistake since it was overshadowed by all the other negatives 1. Rooms are very small(terribly small) 2.hotel surroundings are unsafe, very dirty with heaps of garbage 3.huge crowd of unsocial people around the hotel, don't feel safe walking outside 4.reception staff of the hotel were completely insensitive, we were asked to leave our bags open in the reception area, since the cloak room was full, and upon showing our concern about safety of our luggage, we were advised to get it deposited at Napoli central cloak room 5. Breakfast was average though options at the hotel were quite limited and we encountered Long queues.

"nice hotel inside but...."

EterA, Tbilisi, Georgia 22/10/2015

the hotel is very close to the central station, but a bit far away from center... the staff is really friendly, and the rooms are nice and clean the breakfast area i on the top flour and had nice views they offer quite a good breakfast, fresh fruits and vegetables, and had a good choice of meal (not fantastic but still i was nice) the surrounding area is quite noisy and derty

"I have been there on October 7th 2015"

Barbara M, Alma, Canada 21/10/2015

The hotel was clean, but had no balconies the staff were very nice, but in front of the hotel there is a flea market during the day until arount 2:00 pm then the persons that hold the flea market throw all their garbage in the center in front of the hotel and do not pick it up so it does not look good. At night lots of groups hang out in front of the hotel making it a little scary to go out. So if you go there you must stay inside at night. When our cab driver came to get us to go to the airport at 5:00 am there were 3 men that came to the taxi and asked for money it is very scary, so if you want to walk around at night not the place to stay, unfortunately.


Tracey6126, Austin, Texas 04/10/2015

I didn't make reservations here, a friend did. We were mugged a block away from the hotel, in broad daylight. For several surrounding blocks, there is nothing but crime in the streets, trash, and SO MANY illegal immigrants. My opinion of Naples? I will NEVER come back. The hotel has cameras everywhere. Presumably for guests protection. I had been told this was a high crime area and indeed it is. The rooms in the hotel are tiny, like a cruise ship. It's relatively clean. This IS NOT A SAFE AREA.

"Surrounded by trash!"

Raymond R, Ravenna, Italy 28/09/2015

The shower tray wasn't draining and overflowed onto the en-suite floor on the 1st day so we reported this the very next morning expecting that it would be fixed that day. That evening I had a shower and the water once again filled the shower tray and then overflowed all over the en-suite floor again. I phoned reception who took ages to attend and when he did he just fiddled about with it but couldn't fix it. We asked to be moved to another room but he was most unhelpful and said that there were no empty rooms! During the exchanges between us he even had the temerity to suggest that I was only making a fuss as a result of injuries received in an incident earlier in the day! We persisted and eventually he agreed to move us to another room. He had trouble opening this room with the key but left it with us. After several attempts to open the door we gave up and after some more insisting were eventually moved to a family room on the 4th floor. Why this wasn't offered in the 1st place was not explained. Why the shower waste wasn't fixed during the day is also a mystery. This man was also overheard in a conversation regarding procurement. Such a man should not be employed in a receptionist's job at this hotel. In none of the rooms was the door closer arm connected so the room doors wouldn't automatically close as they should; they were, therefore, potentially unsafe in the event of fire. This was pointed out to reception who noted it down at the same time as the original complaint about the shower. None of the closer arms were re-located in the tracks during our stay. The breakfast room layout was poor with it all jammed up in a corner so everybody was falling over everybody at breakfast time. The door to this room was locked sometime after breakfast so when we returned to have a drink on the roof garden we were unable to get to it as the only access was through the breakfast room. Our family room didn't have a balcony so we couldn't relax with a drink on it as we could with the original room. But maybe that was just as well because the view from that was of a rubbish tip when the market stalls were cleared away for the night. The traders just left all their rubbish where it fell. The grassed area behind was littered with the bottles and rubbish left by the itinerants who spent all day and night just sitting on the wall surrounding, all this just 10m from the main entrance door of the hotel! To keep them company there were up to 4 prostitutes plying their trade on the corner. The staff made no effort to keep the short walkway from this unseemly area clear of litter, nor to replace the tattered flags above the main entrance. The view from the window of our family room was of an enclosed, untidy, yard surrounded on all sides by unkempt buildings. The actual breakfast menu was good - no complaints there. The Wi-Fi worked ok in our room. I just wonder why Best Western are allowing their name to be put to any hotel in this location and then allowing it to be run in such a slipshod way? I only booked this hotel because it was advertised as a Best Western having had poor experiences in another hotel nearby. I assumed - wrongly - that it would be better!

"Nice inside but poor location"

shardy1984, Manchester, United Kingdom 27/09/2015

This was more of a business hotel and lacked the character and charm of other places we stayed in Italy. Location was good in terms of the main station but out of the way of other tourist sites and if I was to come again I would stay elsewhere. Rooms were nice and clean and there was. Good breakfast in the morning.

"Excellent value for money"

416lesleye, Oxford, United Kingdom 21/09/2015

Clean, great staff, close to airport, but organise a taxi yourself to get there. The hotel taxi expensive. Good English. Not much close around to see, and not a great area. Would go there again, great value for money and very helpful

"Simple, Budget Hotel"

Jamie C, Dundee, United Kingdom 20/09/2015

Exactly what it says on the tin. Simple budget hotel with everything you could ask for. Booked a room on the day we arrived as we had a problem with the hotel we had actually booked to stay it. Five minutes and we had a room. Only slight downside, they slightly inappropriate man at reception who was clearly hitting on my GF. Creeeeeeepy.

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