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Best Western Hotel Milton, Milton

3.5/5  - basé sur 231 notations.
161 Chisholm Drive, L9T 4A6, Milton, Canada - See map

Conveniently located right off Highway 401. We are the only full service hotel in Milton. Free high-speed internet, Bistro, indoor pool, fitness area and free parking are just some of our amenities. When choosing a Milton hotel, guests deserve competitive rates and a location that ensures they're close to the top destinations in the region. From the Mohawk Slots for the best gaming in the province to hiking on the nearby trails, there's truly something for everyone and it is all just minutes away. Rest, relaxation and rejuvenation are key to a great trip, and even business travelers find time to squeeze in a little excitement. Whether you prefer incredible slot machines or getting back in touch with nature, whatever you have in mind is only a few minutes away. Enjoy a round of golf at some of the world class courses nearby. A vacation isn't truly a getaway until you have a chance to work on your swing. If shopping is more your sport, premium outlets are nearby and offer some of the best deals in the region. Vacationing families, romantic escapes and travelers who are here to take care of business all enjoy the host of entertainment options close to our Milton hotel. Employees of the automotive industry such as Magna and those in the manufacturing field are some of our regular return guests. When you feel at home at your hotel, it's easier to take care of business, especially when the commutes are fast and easy. Logistics teams and those in the agriculture field alike can quickly get to their meetings, leaving plenty of time for leisure. Our Milton hotel also offers convenient banquet and convention facilities for those guests here for corporate events, weddings, meetings and other events. No matter what brings you to Milton, staying at the right hotel can make your trip even better. Our staff members are dedicated to making sure you make the most of your trip. Make your reservation at the Best Western Milton today! ***Authorization of $200 per night will be applied to the credit card upon check in***

Best Western

Hotel Milton

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 231 guest reviews
NOTE ISSUED
Excellent
56
Very Good
70
Average
60
Poor
27
Terrible
18
REFER TO NOTICE
Business Business
79
Couples Couples
58
Family Family
62
Friends getaway Friends getaway
20
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not great! Could have been better. "

2
25/06/2018

Upon arriving I had spoken to the manager Sara about getting 3 rooms but 2 had to be adjoining because my friends were traveling with small children and they are a large family. She said this was no problem and even sent me an email confirming room numbers. They arrived at 3 which was check in time and the rooms were given away so the family had to split up. This was very upsetting as I had it in writing that the rooms were assigned. The people at check in were completely unhelpful. Don't think they knew what they were doing. Rooms were old and musty. Bathrooms are tiny and our bedroom window didn't lock and we were on the ground level. Called front desk and no one even answered. It was 5pm. Pool was clean so kids had fun. No one was using so this was great. Bathroom was somewhat clean. Hair in shower. Hall smelled of weed. We got a noise complaint which was odd considering we had our 5 year old sleeping in the room with us. Just 3 adults chatting. all of us were given a discount which was nice. Not too bad but probably won't be back.

"An improvement"

4
09/06/2018

Upon arriving we immediately noticed some renovating had been done. Had a bad experience here last year , (with noisy wedding party down the hall) was hesitant about staying here again...This time we had a room on the 4th floor, had a quiet and restful sleep. Also noticed property has been spruced up! Only 1 minor complaint, lumpy pillows. Other than that we were very pleased this time. Keep up the good work!

"Used for Wedding accommodations"

5
28/05/2018

I recently had my wedding and used this hotel myself and for our out of town guests. They were so great to work. Staff accommodated every request, organized my transportation to the wedding, printed out transportation schedules and handed it to guests upon check in, promptly replied to every email, and even decorated my room when my aunt wanted to make it more romantic. I specifically want to give Sara, the hotel wedding coordinator, a shout out to express my great gratitude for making the experience stress free!!!! The rooms themself, including the bridal suite, were spacious and very clean. I would recommend this hotel to anyone.

""Best" Best Western I've Stayed At - Impressed..."

5
15/05/2018

I rarely stay at Best Western, however having stayed at a few in the past, this is by far the BEST, Cleanest, and somewhat renovated BW I've stayed at. I stayed twice in the past month and my first say was on the first floor room #401 and my second stay I requested the 4th floor and was given room #403. I will be staying here again near the end of the month and hoping I get one of these rooms on this floor - as I'm not sure if the other rooms or floors are as nice. The staff was pleasant and polite when I checked in and the rooms clean. My only recommendation is to have an extra tissue box in the room, not just in the bathroom. The only issue I've noticed in all the Best Western's are the TV quality across all of them seem to be extremely poor, faded and blurry. I recall bringing this to the attention to the Best Western in Brampton and they stated it was their connection. However, I noticed the same issue in the Milton - Although I did not let this ruin my overall experience, Best Western should seriously look into why their TV's are such poor quality..

ccookson2016, Guest Relations Manager at Best Western Milton, responded to this review
Dear Johnny K, Thank you so much for taking the time to write such a lovely review. We look forward to welcoming you again this month and will do what it takes to get you situated on the 4th floor. We are currently working improving the television quality and hope you see a difference during future stays. Sincerely, Sara - Guest Relations Manager

"Garbage"

1
21/04/2018

Stay anywhere else. The price in both cash and rewards points is obscene. The staff is unhelpful and unknowledgeable. Used to be a Best Western Plus, but no longer. Easy to see why. Room smelled of urine!

ccookson2016, General Manager at Best Western Milton, responded to this review
Dear unclerusty2018, This is extremely disappointing to hear. I always encourage guests that have concerns to speak to a Manager during their stay. This ensures things are resolved for you, quickly and on the spot. We hope that if we have the chance to welcome you again, you will notice changes. Sincerely, Sara - Guest Relations Manager

"Do not stay here. Unacceptable."

1
15/04/2018

Free parking.The staff were polite and check in was fast. When we walked in our room it smelled like cleaning product. You can see all the seams of wall paper coming away from the wall all around the room. (See attached pictures) The white curtains were yellow. The bathroom wall had mold, water stains or humidity stains.(see pictures). It was gross. The tub and sink were clean but top grouting was brown. 3 people in the room and only gave us 2 towels. Had to go to front desk to ask for 1 more. The bed seemed very old and extremely soft.The one chair was so stained and dirty. The ceiling had a layer of grey dust on it hanging off the stucco. The fire sprinkler on the ceiling was coated with dust. Ridiculous. I would never recommend this hotel.There was a snow storm over night. Staff never bothered to shovel at the front door. The pool was nice and busy. I'm surprised this is a chain hotel. The room was like a cheap dirty motel. Nothing Best about this place.

"Good Value"

4
09/04/2018

Clean, comfortable, friendly hotel. Good for a weekend or overnight. Easily accessible from the highway with access to broad range of food options off site and restaurant onsite. Helpful staff throughout the hotel.

"Pleaseant stay, clean room"

4
23/03/2018

Hotel is clean, bed was comfortable, décor was nice. Not a 5 star, because hotel is older, but rooms are updated. Staff were very pleasant. There is a British Pub in the hotel but we didn't try it but looked okay. I would stay in this hotel again.

"Winter getaway"

4
19/02/2018

Although the hotel was in need of repair (the handle fell off the pool door narrowly missing my foot), I would stay here again. It was very quiet and the bed had wonderful pillows. The staff were very nice too.

"Easy access off of 401 in Milton"

5
08/12/2017

Great little restaurant on site. I've stayed here for over 25 years and think it is a solid hotel with great staff. Nice salt water pool and close to the old village of Milton and shopping at the outlet malls.

"Hamilton weekend stay"

4
17/11/2017

Good service, nice and clean rooms .. they have a pool!!!! ,,, Yeah ... that's it .... oh and good meal too!!!! ... Breakfast not included but good quality .... Supper .. perfect with assorted wine and spoiled with a lot of attention and extras ... .. It was a choice very close to the place we had to meet other friends.

"great hotel"

5
09/11/2017

Very nice and clean hotel and had lots of amenities. Only down fall is that its located in a industrial area and not much around unless you drive a distance. But that said I would still recommend this hotel.

"All good"

4
08/11/2017

We chose this hotel off the Internet as it was very close to where we needed to be for four days and had a reasonable price. The facility is newish, clean and fully equipped. The bed and furniture were decent, and room spacious. The hotel has almost all amenities, including conference, gym and rooms and a restaurant. We did not eat in-house as there were Tim's, McD's, Swiss Chalet and many other eateries within a five minute drive. Even though the hotel is very close to the 401, it was quiet and dark for sleeping. Friendly desk staff. Overall, recommended if you want a decent business/tourist hotel.

"Is this really a Best Western PLUS??"

3
18/10/2017

This location is the poorest Best Western Plus ever. We are Diamond Members of B/W. This hotel is not as clean as you would like, the rooms are small, and in serious need of upgrades. Lamps and desks are not setup to charge your devices. The coffee maker had to be set on the floor to reach an outlet. There was no bed skirt on the box spring. There was a large crack in the wash basin. The grill of the A/C was shattered. There's more too.

"Excellent Service"

5
17/10/2017

Stay at this hotel for business and it was amazing. Excellent staff,very quiet location and clean. The restaurant was good. The staff at the reception was very friendly and professional. The location is good for relaxation after work

"Home away from home"

5
14/10/2017

Every two weeks during the fall and winter months my daughter and I go to Milton so I can play bridge with my long time friends. I am then usually too tired to trek home so we stay at this hotel.The location is great. Wish the restaurant was open earlier in the morning because we leave before 7am. But we do get dinner there.

"Excellent job of handling Reservations"

5
10/10/2017

We had originally required an 8 day stay including pet.at the BW Milton. Reservation Clerk at hotel was great at resolving our requirements.Resolved problem of a lock on block of rooms book by a group in middle of time required. Ensured we received promotional rate which was in affect. Changes required due to not requiring pet room after all. Also we needed to leave a day early which was resolved to our satisfaction.

"Over priced"

2
18/09/2017

Smoke smell coming out of air conditioner unit in a non smoking room. Asked for a extra chair and they said they did not have one to give to me. Smoking area at the entrance of the motel. Not good. Only one handicap parking spot. Not good.

"Average Hotel"

3
18/09/2017

Nothing special was close to wedding venue. Our room was on ground floor across from ice machine and vending machine, therefore noisy. Sink was outside bathroom in a cramped corner and no closet to hang our clothes, just a coat rack/pole. fridge wasn't very cold to keep pop cold had to use ice.

"Hotel restaurant not staffed"

2
18/09/2017

The hotel hosted many guests attending weddings. However, the restaurant was not staffed to handle the hotel capacity. We waited over an hour for breakfast that did not come and had to leave. In addition, our room was not made up on the second day of our stay. It appeared that the hotel was simply overwhelmed.

"Industrial Park stay"

3
16/09/2017

I expected my past experience with best western plus to be surrounded by the usual crowd of grey hair on the move and fewer families because of school start. What I experienced was an ok, sort of, stop in a sterile environment. My room was small, unpleasantly air conditioned but clean. Staff were helpful but although the room was paid for, they insisted on a $100 temporary lien against my card. Not what I expected from Best Western plus.

"Excellent Service"

4
28/08/2017

The employees of this hotel help to overcome any of the issues that arise. There are issues with not having enough open plugs for charging or sufficient lighting in rooms. Also, restaurant was not adequately stocked.

"Extremely rude guests"

1
20/08/2017

We stayed one night on Aug.19th, a group of guests arrived at their rooms at 3:30 AM being extremely loud in the hallway and in their room. We happened to be in the next room. They kept us up until 5am. They were also trying to open connecting door! There were several complaints from other guests made to front office. Maybe this group of people should have been placed on the top floor...I will never stay here again!!!!

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Good morning, We express our sincere apologies to those guests impacted by the noise of others during this past weekend. Our team did our best to ensure that the noise was kept to a minimum and we are extremely sorry that your stay was not a pleasurable one. We will be taking a closer look as to how we can improve and ensure that this does not happen again. We hope to have the opportunity to welcome you back. Sincerely, Sara Guest Relations Manager

"Nice Hotel"

4
09/08/2017

The hotel is a old. But it has been well kept and very nicely updated. The room is comfortable and large. The people at the hotel are very friendly and helpful. The location is good. It is right off the highway. I recommend it to people who want a comfortable place to stay for the night.

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Thank you for taking the time to rate us on Trip Advisor. We certainly appreciate your business and are pleased that you enjoyed your stay. Being just a minute south of Highway 401 certainly makes the property a perfect choice for those looking to settle into a comfortable room for the evening. We hope that we have the opportunity to welcome you again soon. Sincerely, Sara Guest Relations Manager

"Milton ontario"

3
09/08/2017

Average hotel. Staff nice. Room was average. Easy to find. Could be cleaner on the outside, cigarette butts all over, landscaping could be nicer. Had a drink at bar, staff was nice there. Would stay again.

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Hello, Thanks for rating us on Trip Advisor. We truly appreciate your feedback. It does disappoint us that the cigarette receptacles are not used. Cleanliness is extremely important to us and we will continue to do everything we can in order to improve this. I am pleased that you have kind feedback about our team. We are fortunate to have such a great team in place. We look forward to seeing you again. Kind regards, Sara Guest Relations Manager

"awesome"

5
26/07/2017

Nice a little out of the way place, directions not as clear. Need Connectors; synchronicity. Can get here? how? need options. Go Transit, Greyhound, Taxi, Uber, or Driving. Whatever options you have to make it easier for out of town guests such as myself and half of the wedding party.

ccookson2016, General Manager at Best Western Plus Milton, responded to this review
Thank you so much for your wonderful rating. We are pleased that you enjoyed your stay with us. Did you know that we also have a shuttle service available for weddings or groups. We hope to welcome you again. Sincerely, Sara Guest Relations Manager

"Best western stay"

5
21/07/2017

We had a room on the 4th floor. It was very clean and the staff were accommodating. The whole hotel was well maintained. We had a room for our wedding night and the night before so the bridesmaids could all stay with me.

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Thank you so much for staying with us. We hope that you enjoyed every moment of your wedding day. We hope that we can welcome you again. Kind regards, Sara Guest Relations Manager

"Good hotel"

4
19/07/2017

Clean, quiet, reasonably-priced motel along side the 401 highway. Everything working and as expected of a Best Western with fridge, microwave, hairdryer, etc. Unfortunately there was no fan in the bathroom so the mirror was useless after a bath/shower. But, on a good note, there is a full length mirror just outside the bathroom door. Attached restaurant is a bit overpriced for the food and service, but clean and convenient. There are many chain restaurants just around the corner as well. All in all, a good overnight location before heading into, or on the way out of, Toronto.

"Great value, great hotel"

5
13/07/2017

Hotel was quiet, clean and well maintained. Air conditioning worked well and beds were super comfy. Front desk staff wasn't very friendly but I didn't have to be with them long. Restaurant staff made our day...super friendly, efficient and funny. Would stay here again when I'm in the area.

"No amenities."

4
11/07/2017

No free coffee in the lobby, no free breakfast, not enough outlets for devices in the room. The coffee maker had to be put in the bathroom to plug it in. The staff was very pleasant and there was a lounge in the building, to get a drink, or food, which is why they didn't offer free stuff. However, in other BW that had a restaurant in the building I was given a voucher for a free breakfast. Not having free morning coffee in the lobby is a problem for me.

"Very basic hotel"

3
01/07/2017

Don't expect luxury here. The hotel is conveniently located just off Highway 401 with lots of restaurants nearby. The room was clean but showing it's age. The beds were very uncomfortable. Not good value for the price.

"A Good Nights Sleep"

4
29/06/2017

We were there only one night, found the staff very friendly, check-in was quick and easy. The room was clean and comfortable. The only complaint was that the restaurant did not open early enough for us as we had to be on the road early

"Good value"

5
28/06/2017

Facilities were clean, service was excellent, bed was comfortable, shower was great, room had lots of room to work and the wifi was good. The hotel was well located near my client and well priced compared with competition. The are lots of restaurants nearby.

"This is a motel calling itself a hotel"

1
26/06/2017

I stayed here because it was next to the Teatro banquet hall where a family wedding was taking place. I would not stay here again. We were checked in to room 109. I immediately noticed things were not great - carpet dirty, bed linens ripped, random piece of wood nailed to the wall, spider webs on ceiling....but it got unacceptable when I went to take a shower and upon spreading out the mat folded on the tub discovered it was not only wet but had a fresh bloodstain on it. The front desk staff were horrified and changed our room...the new room was better but the carpet was still not clean and it smelled like somebody had dumped an ashtray into the air conditioner. You can tell this motel was not always non-smoking. This place is more a cheap roadside motel than a national chain's upscale property. Avoid.

"Visiting Friends"

3
21/06/2017

For a $200 stay for one night I was surprised there was no complimentary breakfast. The room was average - one of the bedside lights did not work. The room lighting was dull. The hotel is convenient to restaurants and fast food places.

"Hotel stay"

2
20/06/2017

Not a good experience, staff were not trained in customer service or hotel requirements...This survey is not worth doing as it is too restrictive. I did not have a good experience at this hotel,,,I used it due to location only

"Courteous Staff, Clean, Comfortable Rooms"

4
09/06/2017

Our king suite was a welcome home-away-from home after a long day on the road. We also appreciated the on-site restaurant as the idea of getting back in a vehicle did not appeal. Add a quiet, comfortable and clean room and friendly, courteous staff and what's not to love?

"Hotel Not Recommended"

2
07/06/2017

I would NOT recommend this hotel. If you have to visit the Milton area, look at staying in Mississaugua. The on-site restaurant has gone down hill. There are a limited number of offerings for dinner (4), and a limited number of offerings for breakfast (4). The descriptions of the offerings differ from what you actually get.

BestWesternHotels, Corporate at Best Western Plus Milton, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Warm Reception"

4
07/06/2017

I was greeted very warmly and welcomed with a smile. All the staff members that I met where very friendly and upbeat. Room was clean and fresh smelling, Bathroom was clean and well stocked but a little dark because of the lighting. Will stay there again the next time I come to town.

"Probably a 3.5 - 4"

4
31/05/2017

The standard room is a bit small but we were only there one night. The restaurant had reopened that day. The soup and burger were surprisingly good. The staff were friendly, fun and made our rather late meal a really good time.

"Staff is wonderful"

3
31/05/2017

The Milton Best Western is a good hotel for an overnight stay. Good value for the money. The staff definitely make this above average. They were helpful and so pleasant. The room is typical of a small hotel of this age. It is adequate. The window opened and that was a bonus but it was a half window split with the room beside so small. The room was clean except for the hair in the bathtub. Most people don't notice this because they shower but it is important to me. I requested a room on the quieter part of the hotel and we never heard the outside noice or from the hallway. All in all a good night with comfortable beds and a variety of pillows

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Hello, Thank you for staying with us and for your kind feedback about our team. We make every effort to ensure that our guests are situated accordingly and feel comfortable during their stay. We hope to welcome you again in the near future. Best regards, Sara Guest Relations Manager

"Location good, but room additions necessary"

3
29/05/2017

My husband and I needed a night close to the highway for easy access. The reviews were fair, so gave it a try...and actually it was a busy night and we got the last room. Front desk was helpful at check-in, but the immediate appearance of the room was dark and dated. The bathroom looked great..obviously an upgrade with white in predominance. However, with no grab bar, and a slippery plastic surface I would not use the tub. It needs a gab bar or a slip is too easy!The bed was soft, and maybe that needs an upgrade too (within the "Plus" Best Western designation).

"My stay at the Best Western "

5
29/05/2017

My kids and I are staying at the best Western hotel in milton so far it's been great everyone's been wonderful all the girls at the front desk are great one of the girls is named Amanda she always takes the time to make sure the kids and I are ok and it's a great feeling !

"Great weekend!"

4
24/05/2017

Just spent the weekend at the Best Western in Milton. Very clean hotel, rooms were a good size and the front desk staff (Sara and Amanda) went above and beyond to ensure our stay was wonderful! We will be back!

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Thank you for taking the time to rate us on Trip Advisor. We are so pleased that your interactions with our staff were positive and that you had a wonderful stay with us. We look forward to seeing you when you return! If there's anything I can do to make your stay more enjoyable, please don't hesitate to contact us directly. Best regards, Sara

"Excellent customer service"

5
23/05/2017

Was able to check in early. Got to my room and it wasn't made up. Called the front desk and they immediately moved me to an upgraded room. Front desk staff came and took my bags for me with profuse apologies. Upon check out the next morning, the same front desk staff member was working and she called me by name before I even approached the desk. I was very impressed as the hotel was full with three weddings all staying there. Again the staff was full of apologies for the original room not being ready. Very attentive to customers and ensuring that they are pleased with their stay.

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Thank you for taking the time out of your day to post the review on Trip Advisor. We were so sorry that the room was not made up when you arrived. This is certainly not typical and we take every precaution to prevent this from happening. We were extremely appreciative of your understanding and I'm so glad that you were able to get into your room early to get ready for the wedding. We hope to have the opportunity to welcome you again the next time you are in the area. Best regards, Sara

"good"

5
23/05/2017

it was a very nice experience. the hotel was very friendly, clean and the bed was absolutely comfortable and clean. i had a great nice sleep. it was a great environment. staff was friendly. i would stay there again.

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Thank you for rating us on Trip Advisor. This sure means a lot to us. We value our customers and aim to make sure that all of our guests have the experience they deserve. We look forward to welcoming you back! Best regards, Sara

"The staff is so friendly!"

5
23/05/2017

The rooms were very nice, everything you need is there. Staff was helpful, friendly and professional. Great location near the 401! The rooms were clean and beds are comfortable. Perfect for anyone!!!!

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
A huge thank you! We are pleased that you found our team to be professional and friendly and that the location was convenient for you. Thanks again for your kind words and we will hope to see you again soon! Sara

"Business"

5
11/05/2017

Stayed for one night and everything from check in to check out was flawless. The staff are knowledgeable and very friendly. The room was clean and bright. Internet wasn't an issue. This hotel reminded me of American hotels where most of them are clean and friendly staff.

"Great stay!"

5
07/05/2017

Thank you for having us! The room, pool and breakfast was great! Room was clean the pool was a bit dirty. Now time to go work out! Very kind staff! The hotel was very convenient to where the wedding ceremony was which was great! Thank you Milton be back soon!

"Above and beyond"

4
06/05/2017

I have stayed many places for my work and I have to say without question, service from the front desk staff is second to none. The rooms are clean,bathrooms are well appointed and renovated. The location is convenient for anyone heading to Mississauga area. Restaurant are close by with many choices. I always am we'll greeted. Thanks Sara.

"Very nice and caring staff"

5
05/05/2017

Im always greeted with a smile and staff already know me by my first name. I always feel welcome. Rooms clean and comfortable. Hallways are very quiet. Reception is very organized and has all paperwork ready for quick check in.

"Great place!"

4
02/05/2017

I've been staying at this hotel for work for a couple weeks now and have no complaints at all. Rooms are always clean and Amanda (who I usually deal with) and the rest of the staff are always very helpful and accommodating.

"Easter visit"

5
02/05/2017

Great hotel, loved our room! Wonderful place to stay in Milton. Would definitely stay here again. Restaurants nearby and only a 10 minute drive to our daughter's house. Indoor pool was a bonus and a lounge on the premises.

"Good for business trip"

5
27/04/2017

Have stayed at this location about a dozen times over last few years. Consistent service and room quality make me a repeat customer. Lots of free parking. Close to 401 so can hear some road noise but not a big deal to me. Restaurant has changed hands and haven't had a meal there lately so can't comment.

ccookson2016, Guest Relations Manager at Best Western Plus Milton, responded to this review
Thanks so much Gwendolyn! We certainly appreciate your positive feedback. We couldn't agree more. It is the consistency in service levels that we certainly look for as consumers as well. We look forward to welcoming you back again in the near future!

"Not recommend!"

2
16/04/2017

We made reservations a few days in advance for 2 rooms with 2 beds each - 7 people. In the morning of arrival I called ahead and asked for joining rooms with a door in between rooms. I was told that this was not possible on such short notice. On arrival we were told that they had gotten us joining rooms but no doors in between. One room was ready at 3 in the afternoon but the other one would not be ready for another few hours, - they were deep cleaning it!. We got it at 6 and it was filthy! Not recommend this motel at all!

"Nice place"

4
14/04/2017

Very clean. Everything worked. We needed to stay for a wedding and the venue was next door. Staff were nice and we liked the room. We would recommend this hotel and would stay again. We didn't use the Internet or the coffee machine but everything else was great.

"Mediocre"

3
10/04/2017

Mediocre service, mediocre hotel. No house keeping showed up and we had to hunt down towels and toilet paper. Heating/cooling in room non-functional. Internet was quite slow considering it was supposed to be high-speed

"Great Value!"

5
07/04/2017

I stayed there for business. Clean rooms, nice gym and pool. Staff was very friendly and helpful, especially Sara ( Sara, have a great trip to Spain!) There was always enough parking and the restaurant was pretty good as well.

"Outdated and Dirty"

2
27/01/2017

First time staying at this hotel and will not be returning! VERY outdated hotel. Although they have tried to "attempt" to upgrade the lobby it looks like a cheap and half assed attempt to me. My room was soooooo small, the bathroom you cannot move in and is very outdated, although the shower had been updated. The carpet in my room had MANY large stains as did both ancient chairs. The cherry on top is that while lying in bed I kept smelling vomit! I did not notice this smell upon entry into the room but every time I lay my head down the smell was overwhelming. Lastly the walls are paper thin so all noise in adjacent rooms and the hall can be heard. The staff is the only redeeming quality this establishment has to offer. They provide great customer service and are very polite.

ccookson2016, Guest Relations Manager at BEST WESTERN PLUS Milton, responded to this review
Good morning, Thank you for your feedback about your stay with us. We are sorry that our property didn't meet your full expectations. I wish we could have addressed some of your concerns while you were here as our helpful team should have been able to resolve this while you were here. We are currently in the process of renovating our bathrooms to include beautiful granite vanities and we hope that you will consider returning to see our upgrades. Please call me directly if you do return as we will go above and beyond to make your stay enjoyable. Kind regards, Sara

"Very clean but nothing is complimentary"

3
29/12/2016

The room was very, very clean, which is extremely important to us. For that reason alone we would consider staying here again however, there is nothing complimentary. Coffee is available in the room but has only coffee whitener, no real cream. There wasn't even lotion in the bathroom, which disappointed as I did not bring any assuming there would be some. We arrived Christmas Eve around 2:00 and looked forward to a cocktail in the bistro before heading out to a family get-together but was told it was closed (even though we noticed that the sign outside was flashing "open" when we were leaving the hotel). We usually stay elsewhere at a similar rate where we have been spoiled with wonderfully brewed coffee 24/7 and complimentary breakfast. Our alternate location gives us a feeling of home away from home, which we did not get here.

ccookson2016, Guest Relations Manager at BEST WESTERN PLUS Milton, responded to this review
Happy New Year to you! Thank you for taking the time to rate us on Trip Advisor. We appreciate your kind words about the cleanliness of our rooms. We really value your feedback and want to ensure that our guest experience is a home away from home feeling. As such, with a new year comes new changes which we are diligently working towards implementing within the very near future. We hope to have the opportunity to welcome you again in the near future and really thank you for your business. All the best, Sara Guest Relations Manager

"Going down hill"

2
06/12/2016

I understand this is a "working man's" hotel but have been coming for years and it has started to allow things that it did not in the past. Common to get a room that has been smoked in, guys out back (and sometimes front) having beers at picnic tables or smoking a joint, carpets in halls dirty from muddy boots etc... They have great staff that try hard but management needs to support them with enforcing even minor rules. Rooms are clean and staff friendly or rating would be lower.

ccookson2016, Guest Relations Manager at BEST WESTERN PLUS Milton, responded to this review
Good morning Scott, I am terribly apologetic that you have noticed a difference as of late. Our smoking policy is taken very seriously and our staff are doing regular inspections of the hotel to ensure there is no smoking in the rooms and that the hallways are clean and well maintained. We have implemented and are strongly enforcing a $250 charge if there is a sign of smoking in the rooms. We have a lovely newly renovated area with tables that is away from the building should our guests wish to smoke cigarettes. The consumption of alcohol and drug use in public areas is prohibited and we will make every effort to control this. Thanks for your kind words about our staff and the cleanliness of the room. The Front Desk Staff and our Housekeeping team are certainly an asset to us and we want to make sure you have the experience you deserve when you stay with us. We would love to discuss this in person with you, the next time you are here. Please ask for me when you check-in or have our front desk team make a note on your file when you make the reservation. All the best for the holidays, Sara Guest Relations Manager

"PRE-VACATION STAY OVER"

4
24/11/2016

Needed to find a place to stay over night prior to our vacation in Mexico. Considering the Airport Hotels are sooooo! exspensive. This was just 25 minutes away. $ 136 for the night and we got a beautiful suite. Very clean with great bed-top notch They have a restaurant on site but has weird hours 6-10 thats 6 pm to 10 pm ? Kelseys is next store if your hungry. All in all a great nights stay. stayed November 3rd

ccookson2016, Guest Relations Manager at BEST WESTERN PLUS Milton, responded to this review
We are really honoured by your comments about your recent stay with us. This certainly defines our overall brand and image. It is indeed our focus to provide our guests with cleanliness, top quality service and the personal touch that you most certainly deserve. We certainly aspire to provide travellers to Milton with distinctly warm welcome. Our proximity to the highway and airport is convenient and our economical rates make us the perfect choice when you are looking for a comfortable overnight stay before a trip away! Thank you sharing your experience to the benefit of your fellow travellers. We hope to have the pleasure of seeing you again soon. Sara Guest Relations Manager

"Wouldn't be my choice"

1
15/11/2016

We had an emergency in this town and had to stay at a hotel. we were glad they had availability but were a little less impressed when before we even got to the room the hallway stench left us guessing the whole way to our room. When we were in the room we found tons of dried nuts and food on the floor along the bedside and by the tv unit. There was a dead ladybug under the pillow of the one bed, a dead (thankfully dead) bedbug in the second drawer of the tv unit, stained curtains. The chairs are also all torn up. this place definitely needs a serious update and better clean! The plugs were so used that everything we attempted to plug in just slid right out, the cable for the television was falling apart so we could not watch much tv unless it was super fuzzy. The restaurant wasn't open until dinners only which is difficult when you're just wanting to stay in without heading out just for a quick bite in the morning or afternoon. We were all a little surprised over how incredibly small the room was as well. Overall pretty disappointed. as a small plus the front counter staff were very friendly and helpful.

ccookson2016, Guest Relations Manager at BEST WESTERN PLUS Milton, responded to this review
Thank you for letting us know about the unfortunate experience you had with us. We certainly don't like to hear of any guests that would deem their stay to be anything less than a five star. Cleanliness and comfort are what we pride ourselves in, so this is certainly far from acceptable to us. As such we are conducting more random checks of housekeeping in the rooms to ensure that they are cleaned according to our standards. Reports of bug activity are taken very seriously and reported to our pesticide company immediately. This is not something that is common at our property and we have regular monthly inspections, as well as a very informed housekeeping team who are trained to watch for any trace of unusual activity. Upon receiving your review a thorough inspection of the property was conducted and we have been informed that there are no traces of bed bugs or any other infestation at our hotel. We hope that you will give us another chance and ask that you call me directly for any future bookings. Sincerely, Sara

"Certainly not "Best""

3
08/11/2016

Very basic hotel, but OK. Room was very small, especially the closet. Certainly did not like the Best Western policy of taking a $200/night deposit on the room. No other hotel that I have stayed at has asked for that. Restaurant had only a very limited menu.

ccookson2016, General Manager at BEST WESTERN PLUS Milton, responded to this review
First, we would like to take the opportunity to thank you for choosing the Best Western Plus Milton Inn. We certainly value and appreciate your feedback and continue to make changes to ensure our guests have an enjoyable stay and positive experience. We are continuing to work through each of the rooms to increase the closet space. We apologize that the deposit came as a surprise to you. Guarantees and room deposits are standard practice in most hotels. Some hotels do not disclose this information and simply place the hold on the card during the time of the stay. We prefer to notify our customers, so that they are aware of how we process our deposits and they are immediately cleared upon check out. These details can be located under the terms and conditions of booking on our website. As always, we encourage our customers to express any concerns they may have during their stay, so that we can resolve them immediately while you are on-site. We hope that you will give us another chance and look forward to hosting you again in the future. We encourage you to contact us in advance of your next stay, so that we can ensure we make special arrangements for you. Best regards, Sara

"Good service but health concern"

2
30/10/2016

The service desk was very polite and friendly. My colleagues and I were staying here overnight for a conference which was taking place the next morning. We reserved two adjoining rooms. When we walked into our bedrooms the smell of Mildew/Must was very strong. I have always had asthma primarily as a kid though, so I never carry an inhailer with me anymore...being in this room for 10 minutes I had great difficulty breathing. When I looked closely at the edge of the carpet in the bedroom, it appeared to have mildew or incredibly built up dust all along the walls. I called the front desk and requested moving to a different room...the staff at the desk were happy to accommodate. Our new room smelled much better but still musty. In addition to the air quality in our original room, there were visible handprints all 4 of our headboards (which looked greasy) and the sheets on one of the beds appeared unchanged and due to the lack of housekeeping on duty at 8PM, we were provided with sheets to change the bedding ourselves.

ccookson2016, General Manager at BEST WESTERN PLUS Milton, responded to this review
Thank you for the lovely compliments on our front desk staff. We pride ourselves in having a team of professionals, who are dedicated to ensuring your stay is above your expectations. We are sorry that you experienced some health concerns during your stay, however are happy that we were able to accommodate you in a different room. We have reviewed your comments with our team, as it is imperative that we maintain top ratings when it comes to overall cleanliness. We look forward to welcoming you back in the future and encourage you to let us know how we can make your next stay that much better! Best regards, Sara

"Restful sleep"

4
23/10/2016

The staff were nice enough to allow us to check in early to our room. A very spacious room with a king bed, microwave/mini-fridge and coffee maker. Sarah, at the front desk, was very welcoming. We arrived at the hotel for just before 2 p.m., unfortunately, the attached restaurant was not open for lunch/dinner service, until the following morning when breakfast could be purchased (not part of the room fees).

ccookson2016, Guest Relations Manager at BEST WESTERN PLUS Milton, responded to this review
Thank you so much for your kind compliments... you absolutely made my day! It is not always easy, but we certainly try to go above and beyond whenever we can to accommodate early check ins or late check outs for our guests. Your comments regarding the hours of our restaurant are certainly important to us. We will review this with the owners of the restaurant and report back accordingly. We look forward to having you stay with us again and once again appreciate your pleasant words. All the best for the holiday season, Sara

"not a Best western plus"

3
11/10/2016

The place was ok for an overnight but needs serious updating. To plug in both our phones we used extension cords! No lamp on one side of the bed because of lack of plugs. The bathroom was questionalble with cleanliness since we found a used bar of soap by the sink and the counter looked unclean. This is not a plus restaurant in our opinion.

"Amazing staff"

5
09/10/2016

We stayed here for two nights this Thanksgiving weekend for a friend's wedding. Rooms and amenities were fine, restaurant has weird hours, but the real reason this place gets 5 stars is for their staff! There was a woman at the front desk (Alina I believe her name was?) who was very friendly and helpful throughout our stay, and most especially, I want to recognise Moody. This Thanksgiving, I am thankful for Moody! Talk about going above and beyond - Moody literally went out of his way for me when I realized I'd left my bathing suit there. Way exceeding any expectations I've ever had of hotel staff - Moody is awesome!

"Friendly Hotel halfway to Niagara Falls from Toronto."

3
06/10/2016

Quiet and friendly hotel located near highway 401 at Milton. Which is half way from Toronto and Niagara Falls. Lots of big trucks on the roadways and maybe it's the industrial area of Ontario. Restaurants and convenience stores and a McDonald about a few minutes drive. There's also a Go Station ( mass transit) heading to Toronto and beyond.

"Have Stayed in Worse"

3
27/09/2016

Short and sweet this isn't too bad. Bed and room were comfortable. Service was ok. DO NOT each the fish and chips. Or eat the chips but good luck with the fish. It was gray and tasteless when the batter fell off. The fitness room was not well maintained. Treadmill was stuck on an incline and could not get it to drop. There was an error on the screen when you tried to adjust. The universal weight system had issues and could not use it. The plastic coating around the pulley was stripped and the cables were jammed in the wheel mechanism. The pin would not line up with the holes in the weight stack. Apparently I was the first person to actually have one of the staff come into the room and physically see it. I would have to rate the hotel as clean, but average.

"Average"

3
24/09/2016

I thought this called executive room that I tool could also privide some better facilities, e.g. not only the soap, baut aloso some mouth wash, some lotion in the room also. They can also make an effort to offer the express check out in the morning,

"Near highway "

5
23/09/2016

I really enjoyed the stay here near 401 but there is no noise. There are many restaurants in area and natural surroundings is right around corner. I loved the quiet setting and the ability to drive to Rattlesnake Point and other attractions. Would definitely recommend this place.

"Wedding hotel"

5
18/09/2016

We stayed at this hotel as our venue was in Acton so we had the shuttle to and from our venue provided as we booked 20 rooms from our party. The service, rooms and location were nothing short of fantastic! Highly recommend this hotel in this area. Very accommodating!

"Nice rooms, HARD beds!"

4
17/09/2016

Check in was easy, the "superior room" has a sofa and king size bed. When I made the reservation I thought the superior room would have been the same as a superior room at the Best Western, Fredericton, NB where I have also stayed. In Fredericton the sofa is in a separate part of the room and there is a door between the space where the sofa is and the bed itself, almost like a suite. The king size bed was very hard. I felt like I was sleeping on a board. In fairness, I have a memory top bed which is softer. The two colleges I was traveling with enjoyed their beds, so it is not a criticism of the beds, just a statement the beds are hard, The breakfast is not complementary, as it is in some Best Western hotels. My colleges and I had breakfast there the first of our three day stay. DO NOT bother to have breakfast there. It was not busy and when we were served our breakfast, the toast was like cardboard and the eggs and bacon were cool, not even warm! The server was great, but the food lacked... Not sure where the disconnect is... Parking is free and the hotel itself is quiet. I would recommend the hotel, but skip the restaurant/bistro.

"I had a great stay!"

4
12/09/2016

I had never further east than Regina. I have always wanted to see Ontario and just recently had the opportunity to visit on a business trip. Flying in from western Canada, I was treated to an amazing view of the great lakes and the country side. I now understand why Ontario is called "LAKE COUNTRY". From lakes to open meadows, I had a spectacular view from my middle seat on a West Jet direct flight from Kelowna, BC. Landing at Pearson Airport is a tad overwhelming, but the people - their ID badges denoting employers - were helpful, friendly and informative. I finally reached my destination at the Best Western, Milton and was greeted by extremely courteous and helpful staff. From what I understand, the hotel has undergone a few changes. The lobby is very bright and clean and new. My room was clean and provided all I needed for a business trip - coffee pot, microwave and fridge....of course, bed bathroom and tv. The Bistro offered home cooked meals at a mid range price, all very yummy. The bartender/waitress/server/hostess was a pleasure - she is very personable and takes the opportunity and interest in her guests. I did have the opportunity to meet the owner and his wife, although I did not know their "title" at the time of meeting, I had enjoyed a pleasurable conversation with them discussing Niagara Falls and other places I had mentioned I would like to visit. The town of Milton is very charming, with heritage preserved each way you look. My only regret is that this was a business trip and I did not get to explore further. Bon voyage!

"Milton Inn"

5
25/08/2016

We were looking for a room for the night and stopped at the Best Western Plus in Milton, Ontario. A young lady named Alina was working on the desk and when I asked for a room she informed me they were booked full. She was very kind and called different hotels to see if there were rooms in the area, nothing was available. Alina was very friendly and could tell we were very tired, she said let me check our rooms again. She ended up being able to fit us in for the night. I hope her manager sees this review because Alina went above and beyond the call of duty and you are very lucky to have an employee like her. We got to our room and we were very pleased with the room. It was a very nice modern room, very clean and reasonably priced. If you are in the area and need a room I would definitely recommend this hotel. Also I hope you are lucky enought to meet Alina.

"Terrible management"

1
23/08/2016

Owed room credit since April. Owner/director/manager Nash failed continually to oversee credit expedited. Not return calls. Had to chase her. Does not uphold BEST WESTERN standards, nor basic communication or customer service skills. Lied saying credit issued twice. What a complet failure and display of public relation skill set. Pathetic Only ended up here cause Holiday Inn had bed bugs. Our room had broken bathroom door and beer caps and coke bottle at side of bed which kids stepped on during night. Worst management response ever had!!!!!!

"Very good quality to price ratio & helpful staff"

4
17/08/2016

This hotel is located almost midway between Toronto and Niagara Falls in an industrial area. The best quality to price ratio available in the area, with very helpful staff members. My children loved the salt water swimming pool.

"Clean rooms, nice food"

4
06/08/2016

Found the rooms clean and in good repair. So many hotels these days are starting to look run down (at least in Canada). The restaurant serves great food, a little expensive, but its high end so worth it.

"Worst Hotel Experience"

1
24/07/2016

Arrived at the hotel was booked solid! Got my room wanted to refresh, sink and toilet weren't draining properly. Called the front desk no answer. Tried 3 different times, different numbers - nothing! Went to the front desk had to wait till attendant finished with customer. No other front desk service personnel in sight. Asked for maintenance to come to the room. I told "l'm new here and alone other than restaurant personnel". Ok that doesn't make any sense with a sold out hotel. Asked for a plunger and was told he would bring one to the room. Went back to the room and waited, and waited, and waited. Back to the front desk I go and demand a plunger. He's not sure where it would be. We eventually find one. I tried and tried unsuccessfully to unblock the line. Went back to the front desk and asked for another room - NO sold out! If I could have gone elsewhere I would have but everything else in the area was sold out as well. I told the service desk person to call his manager where ever they may be. The manager whomever that may be did eventually return the call and eventually agreed to send a maintenance person. That would be another 45 minutes to an hour before anyone would show up. It's now been a 3 hour ordeal and I wasn't about to wait in the room again and or eat at this place so I went out for finer at 9.30 pm! When I got back both the sink and toilet were clear. I was a big Best a Western Hotel chain fan before this experience. I will be extra careful in the future. I'll never stay at this hotel again nor will anyone from our large organization once I'm done. Best Western Plus - NOT EVEN CLOSE!

"Comfort but no Service"

3
13/07/2016

With this hotel be prepared to hear NO! For a hotel that experience lots of wedding groups, it is very ill prepared to accommodate them. Example: - early check in - I had to miss the wedding ceremony since it starts at 3pm and I could not check in till after 3pm to shower and change. - help with baggage's - I had to be my own bell girl to carry all the luggage's to our room - customer service - nil - still waiting for a HELLO, how are you? Or even a smile - do not expect breakfast with your reservation especially for the price you will be paying you will think you would - rate is based on per person and of course beds are too small to accommodate 4 people in a room - be careful with room keys, ours opened a different room which I mistaking did...sorry Beds were comfortable I have to admit and they did not skimp on the pillows. Room was clean. Love the fact that there was a coffee maker in my room along with a microwave and fridge. Hairdryer as well as iron & board was included. Shuttle was provided to attend the wedding but needs to be booked by the bride & groom ahead of time. Otherwise, front desk is not very helpful. Then again they did not know what ACTA stood for (FYI - Association of Canadian Travel Agencies) and they are in the Hospitality field. All in all, it was not bad for a short stay

"Inconsistent. Some rooms are terrible! Worst bed I've slept on. "

1
09/07/2016

Stayed here two separate times. First night the room was spacious and clean. A little outdated by decent. Second visit, I swear I got the worst room in the hotel. So small I could barely get my baggage through past the microwave stand. Awkward room set up. Light switch is light up like a beacon when you're trying to sleep. Air conditioning wasn't cold. And the bed... By far the WORST PART. Springs hitting me everywhere. Definitely the worst hotel stay I've had in a long time. Was waiting for the BW survey to come so I could tell them... But haven't received it. Might have to email corporate. Guaranteed if someone from corporate stayed here to check in on the quality, they'd shut it down to renovate.

"Room was OK, Breakfast service was the pits"

3
28/06/2016

The room was just average but in the morning for breakfast I had to wait 15 minutes and I still hadn't been approached by the server for a breakfast menu or even coffee and, with a meeting pending next door,I had to leave without eating.

"Disappointing"

2
22/06/2016

We were staying here for a wedding nearby. I have to say that the hotel could definitely use some refurbishing. The rooms, apart from being incredibly small, were shabby and dim. We didn't receive any cleaning services during our stay either. While the front staff were quite pleasant, the overall hotel needs a make over big time.

"Cigarette butts heaven"

2
07/06/2016

My daughter and I stayed 3 days and 2 nights and how many times we got a hello from the front desk staff, every time we came in.... Zero. I discovered tons of cigarette butts everywhere, while taking my dog for walks, I was afraid my dog will get sick. I found only one outside garbage can for the entire hotel. The standard room was so tiny in the ground floor that I felt like I was inside a shoe box, bathroom was so tiny too. Front lobby was dark, outdated and not welcoming at all. Bed was comfy and room was clean. I won't stay there again ????

"Good hotel but night light is ridiculously bright!"

3
07/06/2016

Staff were friendly and helpful, bed was comfortable, room was quiet but you could easily hear the guests next door when they spoke. There is a nightlight built in underneath the light switch as you walk in that is so bright you could land a plane by it. It lit up the entire room. So either bring a really good eye mask or duct tape to cover it up because there is no way to switch it off. I let the front desk know so hopefully they rethink the feature going forward.

"Amazing Hotel, service is unbeatable."

5
03/06/2016

From the time of booking till checkout, great experience, I took the red eye from Calgary, arriving at the hotel 7 am.. Quickly & efficiently checked in, Tyler at the front desk is amazing, I actually choose this hotel by speaking to him by phone a few days earlier, very friendly , accomidating, well spoken, amazing personality, advised me of the restaurant on the property, which was fabulous, again a wonderful girl in the dining room Greta, very friendly & accomidating , suggesting things to do & see in the area, actually she drove in to the Factory outlet mall, a great experience, the staff at this hotel make all the difference, the room was very clean and well appointed, quiet & comfortable, thank you for a great stay, in Milton.

"Our stay at Best Western."

3
30/05/2016

This is by far not the best stay... the hotel was hot and stank like feet upon entry. Seemed dated. The front desk staff especially Carrie rocked! She was sweet and so kind. The restraint on site was closed the evening we came... that sucked. The pool area was not clean and the pool water had bugs... and was frigid!!!!!! The room was a good size for the family of 4. Not enough towels as there were non in the pool area. Not enough supplies provided for coffee in the room... only 2 non decaf ad the coffee was't good... very weak. The bed wasn't comfortable and both the fridge and air conditioner were too loud. We had comfortable pillows though. The pull out couch was very old and catchy... hard to pull out and in. The blankets for the beds were too hot. They need a thin all cotton and the duvet for décor. The room on surfaces was clean but the areas like at the windows were dirty and the floors in the bathroom need tile cleaner. There needs to be hooks for towels to dry and better air for them dry in the bathroom. The shower was amazing.The front desk was very accommodating upon check in.... pushed our check in so it was fast. Took care of our cupcakes for an event. Very loud room location right by exit and elevator. Stayed in 151.

"Basic but nice "

3
29/05/2016

Basic but nice, nothing fancy. Room was clean and had an easy check in and out. No movies to purchase in rooms. Big tv in room. Washroom was clean. Would be nice if breakfast went later than 9am especially on Sunday's. However they allowed us to stay till 1pm which was nice on a Sunday.

"Comfortable Stay"

4
09/05/2016

We booked this hotel for a nearby wedding. I was reluctant because of previous reviews. I was pleasantly surprised! I am picky and admit this straight up! In my opinion, first entering the hotel found the lobby to clean and updated. Modern and comfortable. Welcoming. The room itself was a tad small but that really wasn't a concern. The room was clean, the bathroom immaculate albeit small. The bed was comfortable and pillows wonderful! The linens were crisp and fresh. Check in and out was courteous and friendly. Accommodating with any need we may have had. I have given a four star though because breakfast stopped being served at 9am - on a Sunday! When we checked out at 10am, no coffee was available. A coffee service area in or off the lobby would go a long way! We asked and the receptionist said we could make coffee in our room, which was true, but not fond of powder milk. Also, no mini bar in your room. No bottled water except vending machines on lower floors I believe. Would stay here again!

"Tyler was the highlight"

3
29/04/2016

Average everything except the friendly staff. Good work Tyler. Restaurant was closed. Toilet seat kept falling off. Room was average. Bed was a bit lumpy but not too bad. Room was clean. Other guests were a bit noisy at about 11:30-midnight.

"Good price requires some compromise"

3
21/04/2016

This is a very affordable hotel with clean rooms and comfortable beds. Many guests seem to ignore the non-smoking policy with impunity however, and this results in unpleasant odors in guest rooms. Not always, but often. The restaurant just closed, but there is a Kelsey's a 3 minute walk away. If you need to be in the Milton area, this is one of few choices.

"Not a good experience, poor customer service"

1
19/04/2016

I stayed at this hotel from Friday March 11 - Sunday March 12 for a wedding that was happening nearby. The hotel was dirty, and I did not have a good experience. Our room (room 307) was very stuffy, so we decided to crack open a window a little bit - however when we did this a bunch of flies came in our room as they were living between the glass and the screen on the window (disgusting). The mini fridge in our room smelled like something died in there, and the sink in our bathroom clogged and would take a long time to drain. And when the sink did drain, it drained all over our floor. We ended up needing to put a bucket under the sink to catch the water. The wallpaper in our room was peeling and the carpeted floor felt like it hadn't been vaccuumed in quite a while. I was hoping to bring all of this to the attention of the staff when checking out, but other guests of the wedding were present and I felt this was inappropriate. I called the hotel after returning home on Sunday, and was told the manager was unavailable and would call me back by Thursday to work out some sort of credit or refund. When I did not hear back, I called again. I was told the manager was not on site but would return my call when she was back at the hotel. After another week, I called the hotel again and was finally given the number to reach the hotel manager at a different location. When I spoke to the manager (her name is Nashrin) she assured me that she would look into the issue and give me a call back once she spoke with her staff. I never heard back from her. Horrible customer service and I would not suggest staying here.

"Good place to stay"

4
18/04/2016

I have stayed here a number of times over the years-good service and value but this spring 2016 the restaurant was under renovation and that made it inconvenient-as I arrived later in the evening and then still had to go back out to pick up supper & breakfast.

"where to eat!"

2
13/04/2016

Disappointed the great restaurant closed and the workout room is not good! The micro burnt the popcorn, the coffee maker took forever to brew! With the closure of the restaurant the least they could do is have free coffee in the lobby.

"Cheap but certainly not cheerful"

2
05/04/2016

Upon arriving to the hotel it didn't look too bad from the outside. Some Best Western's can look a bit tired from the outside but this one not so much. The car park was pretty full but was well maintained as it had just been snowing the night before. The lobby area inside was my first clue that this place was a bit run down. While there were no obvious major flaws, it looked a felt a bit tired, not quite what I was expecting considering the outside. I arrived very very late, gone 1am, but the service was quick and friendly and they appreciated that I just wanted to get to bed immediately. I went up to my room and again the hallways, lift, everything on the way was old, old, old. Thats not to say anything was dirty or broken, but it was in dire need of a facelift thats for sure. The room was much of the same. Fairly small, and tired looking. The wallpaper was sagging in places and carpets could have done with a good seeing to. Where I was really disappointed was the bathroom and the heater. The bathroom was extremely small...when you open the door into it, its a struggle to get inside. The shower was adequate but they didn't leave nearly enough soap or shampoo for a proper wash, and it didn't get hot or powerful enough for my liking. The heater was the real kicker. For reasons unbeknown to me it was stuck blowing out cold air. I tried my hardest to get it to stop but couldn't, meaning that my room was like an igloo all night. Not too bad when you are sleeping under the covers, but any other time its a real nightmare. Overall it just wasn't up to scratch for a Best Western for me. It wasn't the most expensive hotel I've ever been in, but for it to be worth it, they need to do a serious face lift and improve the bathrooms.

"Not up to par!"

2
03/04/2016

Chose this location because it was close to my daughter's. We were not expecting the "Ritz" but this hotel fell far below par. The bed sunk towards the center, too much dust, bathroom sink, was blocked, cheap coffee maker was defective, the restaurant was closed (no reason given). We will not be returning to this hotel.

"DO NOT STAY HERE...EVER."

1
20/03/2016

Where to begin... the hotel smells like a mixture of urine, mildew and stale cigarettes. Not only is this "hotel" over-priced but also the "staff manager" is AWFUL. Alanna and the other red head are quite the dynamic duo of horrible service. Firstly, Alanna spoke down to me and ignored me while carrying on a conversation with another guest from CP rail (she sounded like a lady of the night if you catch my drift) I was beyond shocked to later find out she is the manager! Alanna said she was doing a pre- authorization for the week however; she did a straight purchase, which I found out at a later time. I confronted her on this and she rolled her eyes and asked " does it really make a difference...just don't throw a party unless I'm invited" To make matters worse, I contacted the owner, she is another unprofessional addition, she completely dismissed my complaint, told me she had another call coming in and never returned back. She has still yet to return any of my emails regarding the horrible experience I had at this sad excuse of a hotel. During my stay I was overwhelmed with the amount of hookers coming in and out of this building- what kind of business are you running? As if this doesn't sound bad enough, I used the main lobby washroom and found USED condoms in the sinks; this is when I checked out. Do NOT bring your children here. It was one thing after another and I am completely shocked at the positive reviews written. As I was waiting to check out, I was really waiting for Alanna to get off the phone with what seemed to be her boyfriend? It was swear word after word and the entire lobby could hear. If you're thinking about staying here, think again as this was a dreadful stay and I still have nightmares months later. I usually am not one to write reviews but after a friend of mine had almost the same experience just last week, I feel the need to really disclose what goes on at the Hotel of Hell. Run away people, they will take your money, leave you smelling like stale smoke and have you wondering how they're still in business. If you're thinking of staying at the Hilton across the street- I've found out that the same people own it. I walked in to the Hilton to make a reservation as I am in Milton again on business only to see Alana's face- gah! Needless to say, I turned around and went to the Holiday Inn- MUCH better option.

"Nice Stay"

5
17/03/2016

Clean and comfortable. Staff very friendly and helpful. Breakfast was good and Staff very nice, gave us great service that morning. We were given casino package to use if we wished to go there. Will stay again if in the area.

"Not a bad hotel"

4
22/02/2016

Stayed at this hotel for one night, found it to be clean and had no issues with check in or check out. Booked through a booking website as the group rate organized for wedding party was not as good as what was easily found online. The elevator was incredibly slow.

"Great place "

5
19/02/2016

The night before staying here we stayed at the holiday inn near here and the place was not very clean. After switching to this hotel everything was much more cleaner and the staff was extremely friendly and engaging. I ate at the restaurant both days i stayed where i ordered the lumberjack which had a really big portion and i could barely finish. My coworker ordered the omelette and it was fluffy delicious.

"What a great place!"

5
09/02/2016

I just finished a two day lighting conference where I was a keynote speaker and was put up at the Best Western Plus. I cannot comment enough on how wonderful my stay was and the people/staff were excellent. Not only were they so friendly, accommodating, but so positive :) The room was more than decent and I had everything I needed. I think what I most appreciated with that they had an actual restaurant/bar on site/attached to the hotel....this I did not expect for this type of hotel. The food and service were very good. And to throw out a specialized comment, the women in Canada are very beautiful! Everyone of the staff had such a beautiful quality about themselves. A special shout-out to "Danielle" at the front counter....she was so pleasant to speak with, and again....another beauty! :) If I had to say anything non-positive, it would be that the bar was limited on it's selection.....especially in Bourbon. I'm a Maker's Mark guy....they only had one bourbon-whiskey.....Jack but honey flavored? Hopefully, my next trip to visit.....a better stocking of the bar for any of us preferring to stay at the hotel to share some drinks. Cheers to Canada!! Great stay.

"Central location to Family and Friends"

4
02/02/2016

We have stayed At the Best Western 4 times in the past while. Its nice that they allow pets as it is hard to find many anymore that will take pets. We found the room to be clean, the bed very comfortable and the service to be very helpful and cheerful. Great team at the front desk.... Our niece came to visit and go for a swim. the pool and area was clean, the pool could of been just a wee bit warmer. good for niece but hard for me to get in too cold.... lol

"Meh"

2
01/01/2016

Check-In: Slow but smooth and problem free. One girl working the front and intakes one at a time manually. Room: Pretty standard. 1 queen bed, bathroom, tv. It did the job. We stayed one night for a wedding block. Clean. Price: $110 for one night in the middle of Milton. Not a good price, you can stay at Niagara Falls for $99 one night with vouchers to nearby restaurants and activities. Absolute zilch for this random location. If it weren't for a wedding block here, we would not have stayed. Overall: Meh. Not worth the price, but it'll do. Avoid the restaurant as all costs. Seriously, go to the Timmies or the McDonalds around the corner. Tastes better and costs less. See my review on Allison at the Best.

"Visiting children for Holidays"

5
28/12/2015

With children and grandchildren living in various cities this hotel is perfectly located that we can hop on any main highway be there very quickly. We enjoy how clean and comfortable our accommodations always are when we stay and how pleasant and nice the staff is.

"Rude service!"

1
17/12/2015

Incredibly rude service demonstrated by the Front Desk Manager Alana! We had inquired about long term stay rates and were advised they do not offer corporate rates on weekends and discounted rates are only offered for long term stays. When I advised that most companies operate 7 days a week now and employees do travel over the weekend for Monday meetings; Alana advised this was the policy and the best she could do was the rate of the day unless we had AAA. She then took a call with us still waiting to check in and advised the guest she offered the CAA/AAA rate to them upfront as they still had capacity! When I questioned her on it, I was advised she did not appreciate us being rude and this is the way it was take it or leave it! She then walked away leaving her trainee to deal with us and took a call in the back office where she could be heard yelling and cursing! We were not being rude simply questioning why another guest was offered this upfront and we had to pull teeth to get even the AAA rate. We asked to speak to the manager and were quite surprised to find out she is one and will be managing the new Hilton they are opening as well as we were so condescendingly advised. Breakfast is not included, service is beyond poor and hotel and attitude need major renovations. Went to Holiday Inn and were treated with respect and appreciation! How she is a manager and has a job is beyond comprehension! Never again!

"All About Location"

4
15/12/2015

Staff is friendly, rooms are decent, price is right. Location does get some noise from highway though so be warned. Still I recommend it as it is probably best value in the area. Key cards died twice on me though which was a minor annoyance. Check in & out is very prompt.

"HORRIBLE"

1
14/12/2015

This was, hands down the WORST experience I have ever had at a hotel. The young lady at the front desk, Allanah was awful.. with a smile! She spoke down to me as a guest so much so that I cancelled the reservation right then and there. I had inquired about the $50 pet fee and her response was " that's the way it is at my hotel". When I had decided to cancel the reservation she was disingenuous and just plain rude. I'm uncertain how long she has worked at this location for however ,I am shocked she still has a job there. I then went to the Holiday Inn across the street and the service was MUCH better, highly recommended. Aesthetically this hotel appeared just as cheap as the service. Don't waste your time and money on this place.

"Stay in Milton"

4
03/12/2015

Attached restaurant provides a buffet breakfast for 13.00 all in. No lunch and restricted and limited dinner. Nothing on Sunday. Hotel was fine but most Best Western's for the price provide a continental buffet breakfast

"Yet another great visit......"

5
02/12/2015

Been to this great place off and on since March. I do have to say after spending time at other hotels you kinda miss this place.. First off the front desk staff (Alana,Carrie and Chelsea) makes you feel like home with there warm welcome big smiles. The place is well looked after. I would highly recommend this hotels for all occasions from a week away a overnight stay or for work.. I have stayed in alot of hotels over the last 4 years.. But not place besides this place has my work away from home feel like home.... Keep up the great work looking forward to see you gals again soon....

"Good Hotel for Travelling Families with Diabetes"

4
18/11/2015

The Dskate Hockey Program has stayed at the Best Western Plus Milton twice. In the summer of 2014 and 2015. Both stays were exceptional and the hotel handled our group size (between 30-80) with ease. Exceptionally friendly staff who are willing to help out in a pinch, the hotel had a welcoming atmosphere and all the families had fun with no complaints. A key to the Best Western Plus Milton is the fridge/microwave setup they have available. As Dskate is a Hockey Program for hockey players living with diabetes, it is important for our families to know that they have the necessary means to make sure all of their diabetes care products are well taken care of. On both of our stays, Best Western Milton provided all of our families with what they needed and more. Not to mention, the rooms were clean and comfortable. The hotel has a great restaurant and a fun indoor pool for everyone to play around in, as well as a gym for the hockey coaches or businessman on-the-go to get their workout in. We have even used their banquet facilities for private functions and business meetings and were pleased to have all of our needs met in a pleasant and private space. We couldn't be happier about our stays and are pleased to recommend that the Best Western Plus Milton is a great place to stay for travelling families, families living with diabetes and your hockey team. Thank you, BWP Milton, from your friends at Dskate.

"Basic hotel with great staff"

4
11/11/2015

I stayed here this past Sunday evening, I did not have a reservation but the young (female) front desk attendant was absolutely lovely. Fast and convenient checkin even though she said she was brand new and barely finished her training, but had more answers than previous attendants at this hotel had ever given me. I was looking for quite a few items and she very cheerfully helped me out, even looking up restaurant hours online and giving me directions. I had a bad day and the front desk lady helped turn my mood around! The hotel itself is fairly average and somewhat outdated, with a stale cigarette smell but with very clean rooms and a nice salt water pool. Overall great stay!

"Business stay good experience"

4
28/10/2015

A very clean, quiet hotel. All amenities served us well, the staff was helpful and friendly. Parking was good, some local restaurants nearby for variety. Didn't use the pool or excercise rooms. Not into that.

"Overpriced for what you get"

3
17/10/2015

Was a grouchy staff member at the counter. Room was OK but nothing more than one would expect from a room that's $30 less. Elevator so slow I really thought it had malfunctioned. No breakfast included.

"Clean and small rooms"

4
15/10/2015

In town for a wedding nice hotel fair price room was clean although very small hard fir two people to move around small. Maybe just our room type one queen bed but other double bed rooms were larger . Not bad overall would stay again if needed

"Consistent quality"

4
29/09/2015

We stay at this Best Western every year when visiting family in Milton. The rooms are quiet even though the hotel is close to the highway. The rooms are clean and staff very friendly and helpful. This time were disappointed with the attached restaurant - which is not run by the Best Western but is on the premises - making the hotel a BW "plus".

"Even when we knew what to expect, this BW was more!"

5
28/09/2015

My wife and I are regular guests at Best Westerns around Canada and the US because as retired travellers, we always get what we expect. Consistent quality for the price in convenient locations. So when we were invited to an old friends birthday party, the Best Western Milton was conveniently located, reasonably priced and easily booked online. Check in was casual and efficient and we were soon in the elevator to our 4th floor room. First impressions were that it was a little small, but had all the amenities one would expect at a BW. The decor was subdubed and tasteful. But what we really noticed was how spotless the room was. And the bathroom was even better! We both remarked that the shine made it look as if we were the first guests. And every part of this room was equally fresh and clean. Truly a pleasure and after a quick and easy checkout; we both remarked that we wouldn't hesitate to stay here in the future and definitely recommend it to other travellers. Well done BW Milton. The chain should be proud of you.

"Stay at the other hotel in Milton"

2
27/09/2015

The hotel seemed tired and a bit dingy. As we walked to the first room we were given, we passed through an area that smelled of stale cigarette smoke. They only provided a very small all in one shampoo and conditioner and a couple of bars of soap. In the morning there was only one package of regular coffee. The Wifi was very slow in the evening. The beds and pillows were very comfortable. My major complaint about this hotel has to do with customer service. We booked through Hotwire, which my sister and I have used on several occasions. When we went to our room we discovered that it only had one bed. At reception the employee blamed Hotwire, even though this has never happened to us before. She said in order for us to get a room with two beds we would have to pay an additional $20. I complained that I did not want to pay the money since this had never happened before. She seemed to insinuate that it was our fault because we booked through a third party. She did not seem to care that we were dissatisfied. She did not offer to speak to her supervisor or to let us speak with him/her. My recommendation is that you stay down the road at the Holiday Inn. It is a much nicer place and if you book through Hotwire you get two beds.

"OK Room, but NO CLOSET!!!!"

3
25/09/2015

We went to Milton for a nearby wedding, and did check in the day before (spent 2 nights there) They did let us check in early, which was nice, but...our room had NO CLOSET. We were there for a wedding...my Son's wedding, and I had a long dress that I wanted to hang in a closet, out of the way. Well, with no closet...I had to hang it on a coat rack, which is what was provided. It dragged on the floor, and we had other clothes we didn't want wrinkled (suit coat, dress shirt, etc.) and it was all crammed onto a coat rack that was wobbly. The room was clean, but small. Comfortable bed, microwave, and small frig were adequate. No little soaps or shampoo's were provided, and cups were flimsy plastic. I also thought it was overpriced. They gave us a "discount" because we had reserved a number of rooms. However, when I went online, the rooms were cheaper with a AAA discount. When I asked about that at the desk upon check in, I was told "You can pay the Triple A rate, but it's more expensive," end of discussion. I was advised by another guest to not eat at the hotel restaurant, as it was expensive, had poor service, and they were out of vegetables, and got nothing to replace it, but still had to pay full price. The pool looked nice, but we didn't use it. Again...the room was clean, with plenty of pillows, comfy bed, nice TV...but I've never stayed at a place with no closet in the room. The bathroom was also quite small, but clean as well.The provided iron/ironing board (which we did need to use after having the clothes hang on a coat rack) was hanging from the wall, the minute you entered the room.

"Horrible .... Just saw plain HORRIBLE ??"

1
12/08/2015

It was like walking into a dungeon. It stunk like mildew . The service in the restaurant was absolutely horrible . It started out with our simple breakfast wasn't done right . I had said I was allergic to eggs and to put my eggs on my husbands plate ... Well mine showed up with eggs . I ordered sausage well I got ham . Both my husband and I ordered brown toast we got white . Getting a coffee refill just wasn't happening. We had a lot of family staying there because of a family wedding. When our other family members showed up they were told they ran out of food . What big chain Hotel runs out of food ????? I have never stayed at a hotel that so poorly ran . I will never ever stay there again . Best Western should really look into who managing their hotel in Milton Ontario . I've been in the industry for many of years and this I must say is the worst place I've stated at.