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Best Western Plus Hotel Burlington Inn & Suites, Burlington

4.0/5  - basé sur 358 notations.
2412 Queensway Drive, L7R 3T3, Burlington, Canada - See map

Welcome to the best kept secret in Burlington! Whether you are traveling for business or pleasure, the Best Western Plus Burlington Inn & Suites will offer all of our valued guests with comfortable, clean and crisp accommodations, including our new addition of our executive rooms with professional and friendly staff to serve you. Looking for a place to hold a meeting or reception, please check out our 1,900 square feet of meeting rooms. Conveniently located on the corner of the QEW Highway and Guelph Line, this Burlington hotel offers several well-appointed room styles to choose from with added amenities to make your stay more enjoyable. While staying at our hotel take advantage of our amenities such as our daily complimentary hot buffet breakfast, indoor salt water pool, whirlpool and exercise room. Free wireless Internet and daily newspaper are also available for our guests. Traveling on business? The Best Western Plus Burlington Inn & Suites also offers convenient access to the Crossroads, Ikea®, ABB, Semtech Gennum Products, Maple Leaf Foods, U. S. Steel Canada (formerly Stelco), Ford Motor Company, Siemen's Canada, and Hydro One. Just minutes away from the hotel, guests will be able to visit many of the local attractions including the Royal Botanical Gardens, the Burlington Art Center, Rib Fest and the Sound of Music Festival. The nearby Beach Way Park offers relaxing walking and cycling trails. Guests will also enjoy the array of restaurants within walking distance of the hotel. Spend the day at the African Lion Safari® - perfect for a family excursion. The Best Western Plus Burlington Inn & Suites is ideally located 45 minutes from Niagara Falls and 45 minutes to Toronto International Airport. Book now and save, and don't forget to inquire about our extended stay rates. Enjoy your stay.

Best Western Plus

Hotel Burlington Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 360 guest reviews
NOTE ISSUED
Excellent
130
Very Good
128
Average
63
Poor
20
Terrible
19
REFER TO NOTICE
Business Business
85
Couples Couples
82
Family Family
146
Friends getaway Friends getaway
25
Solo travel Solo travel
17
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Does the job"

3
19/07/2018

Done the job as we were visiting family, clean comfortable rooms, only 1 thing that could be improved is a bigger room for breakfast there is not enough space for all guests to sit and have breakfast. Only 1 of everything i the bath room even though there were 3 of us!

"family reunion"

5
12/07/2018

whilst in this hotel i found the staff very helpful and informative on where to go for family days out even on road closures. the hotel is on a great part of the road where you can go to any direction whiten 2 minutes drive and your on the QEW. great hotel. the breakfast was always war and had enough to fill u until lunch. great

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback on your stay, Billy! We loved having you and your family with us and I believe some of our staff is now speaking with a Scottish accent! We hope to see you folks again soon!

"Nice Stay"

4
10/07/2018

Hotel was clean, staff were friendly. Free breakfast had lots of variety with both hot and cold selections,. Fresh fruit, eggs, sausages, potatoes and make your own waffles, to name just a few. Close to QEW. We had reserved a crib and they had one for us, unlike our stay at Fairfield Inn by Marriot. Crib was old but clean and comfortable. Hotel is an older building but they seem to keep it well maintained. Would return.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for leaving us some feedback on your stay. We're thrilled that you had a nice stay with us and especially enjoyed our breakfast service. That's something we've been working very hard to keep improving so your kind words are greatly appreciated! We hope to welcome you again soon!

"Best Western Hotel"

5
02/07/2018

This is an awesome hotel. Staff is very friendly and accomodating. Hotel is clean. Rooms are tastefully decorated. The beds were very good to sleep on.The indoor pool was good for the kids.Breakfast had a great selection to pick from. Would positively stay here again. Thumbs up staff.

"Do Not stay here!!!"

1
02/06/2018

This location needs to hire room service not have the receptionist be the cleaning service. The rooms smell like stinky feet and carpets are old. Not to mention, the bathtub was horrible and when asked for someone to clean, the receptionist came to try to do something but stated that it was old and that's how it would stay. Not satisfied at all. I have contacted corporate and was told by hotel management that 2500 points and that's all they can do. Not fair at all. Will not stay here at all. Do not stay here!! Not worth it!!!

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
On behalf of our entire team, I apologize that your stay did not meet not only yours, but our expectations as well. We take great pride in the level of service we provide to our guests and did investigate your feedback. As we are a mid-size hotel, we do not have the capacity to keep cleaning staff on site beyond the typical 8-hour work day. Once housekeeping hours have passed, front desk staff are the only staff on property and are more than happy to tend to guest requests. With our renovations, many of the worn out tubs are being replaced including that of the room in which you stayed. I do hope you will give us another opportunity to provide you with the superior service we've provided to the thousands of guests who have stayed with us in the past.

"Great Stay.great Staff!"

4
28/05/2018

We enjoyed our stay at the Best Western Plus Burlington. Our room was clean and comfortable. The breakfast offered a terrific variety of healthy choices, thanks to Aileen, Donna works in the breakfast area and is constantly refilling everything and is so pleasant. Ekta and Ainslie at the front desk were very friendly! We will definitely be back next year! M & K. Fournier

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you so much for taking the time to leave us some feedback! Your kind words are greatly appreciated and we're so happy to know you had a great stay with us! It was our pleasure having you and we look forward to seeing you again!

"Great staff, convenient location"

4
23/05/2018

We have stayed at this Hotel on different occasions, and found the staff to be extremely friendly. The rooms are comfortable and clean, and the hot breakfast is quite enjoyable. It is located right off the QEW.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback, Don. It's always our pleasure having you and we hope to welcome you again soon!

"2 nights at the Best Western Plus Burlington"

5
22/05/2018

Pleasantly surprised with this hotel...nice clean room, comfortable bed, good internet, good breakfast....A/C was a little bit noisy bt no more than you would find in any other hotel...all on all a good value for the money.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're happy to hear that you had an enjoyable stay with us and will be sure to have the HVAC looked at to ensure a more quieter experience for our valued guests.

"Professional staff - Clean room - Good breakfast selection -"

4
08/05/2018

We recently stayed Thurs night to Sunday night - Left very early Monday and breakfast was available - The two queen beds were comfortable and the room was cleaned efficiently each day - Enjoyed the breakfast selection - The staff were pleasant and professional - A very enjoyable experience - Would recommend this property to friends -

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're happy to hear you had a nice and comfortable stay with us and look forward to welcoming you again soon!

"I never write terrible reviews,but they didn't get it right."

1
03/05/2018

Room 326, two night booking: entered hot and stuffy room. Red flag alert. Went to unit control on wall, no power to thermostat. Phoned front desk. Fd lady says I will look at it. "I'm the only one working, so you will have to wait." Fd comes to room, I stated that I want a different room on first contact. She replied, "I'm sold out, tonight". Enters room checks thermostat. "It must be the battery," she states. I ask, what now? She replied rudely, "you obviously don't want that room, follow me! " as if it is our fault we want room temperature control and did something wrong to demand it. Unbelievable; new room assigned, thank you for your help. During 40 years of travel, I stated I could count on my one hand how many times we've ever asked for room replacement and don't do this for fun. BW Plus general manager Burlington, ON: do your homework, fix YOUR problems, your brand reputation is at risk. In the future, we will never stay here again and now will advise guests beware of this property and staff. Your staff must be trained to understand when booking a room that it does include reliable heating and cooling,as we do not live in a third world country. Your guest treatment was unacceptable, unwarranted and degrading. Shame on you and Best Western Plus !

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
On behalf our entire team, Greg, I sincerely apologize that your stay did not meet your expectations, or ours for that matter. Best Western's mission statement is to provide each guest with superior customer care and I will address your feedback with all front desk staff. We take great pride in the level of service our management and guests have come to expect from our specific location which makes your comments very concerning to me. Each room is inspected prior to check-in which helps us troubleshoot any maintenance issues such as the one you experienced and again, all of your feedback will be addressed with our management staff to ensure that it never happens again. Again, I sincerely apologize and do hope to have another opportunity to provide you with a superior experience in the future.

"Can't Manage A Hotel"

2
01/05/2018

Room 118 for 5 nights. The included breakfast is very good with lots of variety and refilled regularly by the staff. The cleaning crew is a disaster. About all that happened is the bed got made every day, sometimes poorly. Shampoo and creme rinse bottles didn't get replaced until we called, even when left laying empty on the edge of sink. The sink didn't get wiped down. Vacuuming didn't get fluff and string off the floor. The pool was broken the whole time we were there. During the last night, I received 2 emails: one was my statement for the stay; the second was confirming my stay for the next 3 nights (I wasn't extending my stay). The room was a good size with a king bed, reading chair, desk and chair. Lots of electrical outlets.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
On behalf of our entire team, I apologize that your stay did not meet your expectations. We never want a guest to leave unhappy and your housekeeping concerns will surely be addressed with our management staff as your description is the complete opposite of our brand standards. Again, I sincerely apologize and do hope to have the opportunity to provide you with a far better experience in the future.

"Comfy Stay"

5
30/04/2018

Check in was a breeze, had trouble finding a room last minute on a Saturday and they came through. Had two kids with me and they were very happy with their beds for the evening. Breakfast was excellent and everybody was well fed

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Joshua. We're thrilled to hear that you and your children had a great stay with us and left will full bellies! We hope to see you all again soon!

"Great location out of the city"

5
25/04/2018

Was originally worried about the hotel's proximity to the highway but it was surprisingly quiet, The breakfast was awesome. The train station is 5 minutes away and perfect for getting where you need to go. Bed was great but pillows are definitely not for picky people but that was my own fault.

"Nice location off the highway"

5
24/04/2018

A nice place to stay. Staff friendly, and room was clean. We travel with a pet, and they are very pet friendly. Breakfast nice. Also a nice acknowledgement by check-in staff of my diamond status. Easy on and off the highway.

"Perfect for a night's stay on the way back home"

5
23/04/2018

We are always looking for a clean, quiet, and comfortable hotel west of TO for a night's stay on the way home. This BWP is all these things plus is just off the QEW. It's also in a decent part of town close to shopping and restaurants. The complimentary breakfast is very good in terms of both selection and quality and the lady working there is right on top of it...exceptionally clean and organized. The staff at the front desk upon check in and check out were very friendly and helpful. Finally, our room rate was very reasonable. We'll be back!

"Always a great place to stay"

5
17/04/2018

Great location, comfortable room, good breakfast, friendly staff that truly care. Right off the highway with many close by restaurant options. Rooms are still undergoing renovations but when done they will all be very comfortable.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Katherine. Your kind words are greatly appreciate as is your continued loyalty to our brand and property. We look forward to hosting you again.

"A good quality, down to earth hotel"

5
13/04/2018

As noted in the title, this is a good quality hotel. The room was well designed, well kept and everything worked as it should. The breakfast room was of similar good quality. I had minimal interaction with the staff but what I did have was competent and pleasant.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Lawrence. We appreciate your kind words and do hope to have the opportunity to host you again!

"A 3.5, this Best Western has a great location!"

4
06/04/2018

This Best Western has a great location, just off the QEW which makes it an ideal spot for things to do in Hamilton as well. I attended a concert in downtown Hamilton and it was a quick 15 minute drive back to the hotel. The breakfast is okay, nothing special but gets the job done. The staff was quick, nice, but not welcoming like most places are now, I'd say. The pool was comfortable and clean. The room was clean, the beds were nice. Overall, this Best Western was good, but not great. The location is great and price was reasonable.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're happy to hear you had an overall nice stay with us. However, I would like to apologize if you were not met with superior customer service. We pride ourselves on proving an excellent experience for each guest and hope to have the opportunity to provide you with a better one in the future.

"Very pleasant stay"

5
05/04/2018

We moved to this location from another hotel and were more than happy that we did. Absolutely no complaints about any aspects of our stay. We will certainly stay here whenever we are back in Burlington. Very good value for money, a rare occurrence in this day & age.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. It was our pleasure hosting you and appreciate your kind words about your stay. We look forward to seeing you again!

"Very nice hotel"

3
30/03/2018

The hotel its self was clean, modern and in a great location. The breakfast was good and all of the amenities were in perfect order. However the staff is much to be desired. I waiting 15 minutes to check in. Not an apology or anything. Other than that a very nice stay.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. I'd like to apologize for the delay in your check-in. In the evenings, there is often only one hotel staff member on duty, that being the front desk agent. There are times when the agent needs to step away from the desk tend to any guest requests (extra towels, pillows, blankets, etc.). We do try to get back to the desk as quickly as possible and sincerely apologize for the delay and inconvenience this caused you. We hope to have the opportunity to host you again.

"Great Weekend At the Best Western Plus in Burlington Ontario"

5
19/03/2018

My wife and I visited our Daughter on the weekend and decided to book a night at the Best Western Plus in Burlington to have the grand kids to ourselves. This was great plan for a movie night and the swimming pool. The rooms was nice and clean and breakfast selection and service was great. The inside poll and area was very clean and inviting. We loved our experienced so much that we decided to do it again soon.

"Good for a quick night stay"

3
17/03/2018

The hotel was clean, beds were comfortable, and breakfast was reasonable consisting of eggs, meats, waffle maker, yogurt etc. Check in and check out was quick and staff was friendly. No restaurant within a walking distance though. I would stay there again.

"It was ok"

3
17/03/2018

Stay was ok, if i had to I would stay again. great location for what we were there for. Breakfast was the same everyday (boring) they could have coffee and team available in the breakfast room even tho there is a coffee maker in the room, the the lady in the breakfast area was rude most of the time.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback about your stay with us. We appreciate your candid feedback and will be sure to pass it along to our management team as breakfast is an area we are always striving to improve. With our renovations, we do plan to create a coffee/tea/water station in the lobby however in the meantime, our front desk agents will gladly allow access to the breakfast room to get refreshments after service hours. We do hope to have the opportunity to host you again and provide you with a superior experience.

"Recently renovated with a lot of restaurants nearby"

5
04/03/2018

I stayed here for a week while visiting the Fisheries an Oceans big office by Easport Drive. I must say I was really happy with the recently renovated rooms. They were very spacious, clean and with a small fridge, Microwave and a sink. Parking the rental was never and issue, even with all the snow on the ground. Internet was very decent too, and I was able to stream Spotify and Youtube no problem while I was at the hotel. There were some areas I wanted to try, like the gym and pool, but just did not get a chance. Next time.

"Dissapointed ??"

3
19/02/2018

We stayed four nights first three were fine but the last day and night were not so good . We payed extra for a Friday but were not told the hotel would be overrun with hockey players .They started with playing hockey in the halls running up and down stairs banging on doors . Then around 1:30am a couple of drunken guys came knocking at our door saying they were from front desk. We called front desk said it wasn't him. When we left next morning we told front desk clerk what happened she said sorry but not much they could do . It would have been nice if they had told us they regularly have hockey players there so they should have known what to suspect what would happen we could have made other arrangements.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Mary. We're very sorry to hear that your final night put a cloud over your entire experience with us. Our staff always does their best to monitor and control excessive noise especially when there are teams in house. We do encourage guests to contact the front desk if there's every any issue that needs addressing, no matter what the time. We don't regularly have hockey teams in but the occasional weekends we do have groups in for local tournaments. We do hope to have the opportunity to host you again and provide you with a great stay from day 1.

"Clean Hotel, Friendly Staff"

5
09/02/2018

We stayed in this hotel recently for a hockey tournament. Location was great, close to arenas, shopping and restaurants. Staff was very friendly and helpful. Breakfast is included with the usual fare; eggs, sausage, home fries, pancakes, waffles, toast, bagel, danish, etc.... The hotel has recently completed renovations so our room was clean and comfortable. It was a good size, with mini fridge & micro. Comfortable beds.

"Very pleased"

4
04/02/2018

Great value for the amenities. Room was very clean and comfortable, however the heating system is very loud. Other then that the service was great and the breakfast was nice, a lot of options, not the best coffee in the rooms or dining.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Mary. We're so pleased to hear you had an overall enjoyable stay with us and will be sure to have maintenance take a look at the HVAC in the guest room. We look forward to hosting you again.

"Recent last minute stay"

5
24/01/2018

Due to a last minute trip to Burlington, I called the Hotel and immediately assisted by Ehta. Reservation booked without any issues. Upon arrival I was greeted by Rebecca (should be hotel ambassador) and likewise the check-in went smooth as silk. The room was clean, spacious (due to upgrade from Loyalty membership) and quiet. Did not have a chance to test run the pool or hot tub but visually it looks inviting. The breakfast was the standard fare and was always "topped up" without delay. The room was always kept tidy and spills cleaned up immediately.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Ron. We're so glad that you were met with great customer service; that's what we like to pride ourselves on! We're also so glad to hear that you enjoyed your room upgrade as an Elite BWR member. We look forward to welcoming you again soon!

"Nice stay"

5
22/01/2018

Booked in to king bed room. On arrival found I was upgraded room because I am Rewards member I think. Very comfortable room with divider half wall. King mattress made sleep great! Small counter with bar fridge and microwave and sink. Morning breakfast very standard scrambled eggs, dry hash browns and saisage patties. Toast, bagels, English Muffins. Sweet pastries. Oatmeal and cereal. Waffle maker. Juice coffee and tea. Yogurts and hard boiled eggs. But it's "free" with stay. There is a pool but did not use it. Ample parking. Easy access to highways and city. Very efficient and welcoming front desk staff. Will definitely return to this hotel.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Andy. We're very happy to hear you had a nice stay with us and enjoyed your complimentary room upgrade; we always like to reward our valued members with special perks! We look forward to welcoming you again soon!

"Frozen beds"

3
12/01/2018

Heat turned off in room when we arrived (-30C outside) at midnight. Had told hotel we would be late. Beds frozen!! Weak apology at checkout. Many breakfast items gone well before end of breakfast. Quiet, comfortable (but cold) beds

"One night stay - sporting event "

3
09/01/2018

A quick stay on a Friday night. Rooms okay - renovations underway therefore some dust and dirt. Parking convenient. Friendly staff, decent quick serve breakfast. Location good - close to QEW - Burlington/Hamilton.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback. We apologize if your current renovations impacted your stay but we do hope to have the opportunity to show you our completed look in the future!

"excellant location"

5
06/01/2018

10 th stay here in 2017. we come in on business trips and to visit friends and family location close to city center , and highways. will stay here on next trip. nice hot swimming pool and spa. very friendy owners and manager

"Our Experience"

5
03/01/2018

Great!! Will definitely stay at this resort again Staff great Breakfast fantastic Clean washroom and hot tub was very good. Have stayed at this resort in the past five years and each visit has been exciting

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Hi Jason, Thank you so much for leaving us some feedback! We love to hear comments like yours and appreciate your continued loyalty to us during each visit. We look forward to seeing you again!

"Go in with low expectations"

2
28/12/2017

If you want to get in and get out and don't care about amenities or service...then this is a great hotel. Check your reservation quote closely. Parking is good. If you get in late and need to sleep forget about breakfast, it's over and locked at the stroke of 9:30 a.m.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Hi John, We are sorry to hear about your experience with us. We take guest satisfaction very seriously and do hope to have the opportunity to provide you with a superior experience in the future.

"Great Location - QEW nearby"

5
26/12/2017

Have stayed here before, as friends, family live in Burlington. Room was good, bed comfortable -,had issue with noisy heater. Hotel undergoing some renovations.This did not affect our stay in any way. Will come back....

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you so much for taking the time to leave us some feedback. We appreciate your kind words and do look forward to showing you our new look once the renovations are completed!

"Wonderful experience"

5
13/12/2017

This was our first time staying here and we enjoyed the hotel a lot. Despite being under construction the place was very clean and the staff, food and amenities were all great. The staff was very friendly and made our entire family feel welcome. We will return to this hotel the next time we travel this way.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Haile. We're so happy to hear you enjoyed your stay with us and look forward to showing you our completed renovations in the new year! Happy Holidays!

"Right off the highway"

4
04/12/2017

When working west GTA, traffic is an issue, so this a my go-to when I have to work around Burlington/Hamilton or even Mississauga (all less than 30min away). I love that it's right near the highway so I end up here a lot, always great service, and breakfast.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback! We're so happy to hear that you've found our location convenient and stays enjoyable! We look forward to seeing you again soon!

"Good Hotel under Renovation"

4
02/12/2017

Comfortable Hotel. Good value. Clean with nicely set up rooms. Good pool and fitness area. Staff is courteous and efficient. Breakfast is included and offers both hot and cold. This breakfast room has ample seating and a varied menu. We've stayed there before and will stay there again when in the area.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Paul. We're so happy to hear you had a nice stay with us and were able to enjoy our amenities. We hope you'll be back to see our completed renovations in the new year!

"Impromptu overnight stay"

5
01/12/2017

Hotel was going through renovations though you couldn't tell, the staff was extremely pleasant, the breakfast was DELICIOUS (not often you get a decent hot free breakfast) and the room was clean and ready to receive weary travelers.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback, Natasha! We're so happy to hear you enjoyed your stay with us! We hope you'll be back to see the completed renovations in the new year!

"Clean, comfortable and excellent value"

4
28/11/2017

Excellent value. Very clean hotel, nice, large, clean room with modern furniture, comfortable bed and good television and internet. Except for the VERY weak coffee, the complimentary breakfast was very much appreciated

BWBurlington, Public Relations Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback, Mike. We're happy to hear that you enjoyed your stay with us and will mention your comments regarding a stronger coffee blend to our management team. We hope to see you again!

"Great hotel to stay in"

5
27/11/2017

Really liked the hotel. Was clean even though they were doing renovations during our stay. Staff were very friendly and helpful. Breakfast had a good variety of food and choices. Room was clean. Thanks for another great stay at the Best Western Plus

"Good value for money"

4
27/11/2017

Spacious rooms with fridge and microwave, a bit dark though. No immediately neighbouring restaurants but lots of shops and restaurants a short walk or drive away. Hotel under renovation but did not really interfere with our stay.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback, Gina. We're happy to hear you had a nice stay with us. We do plan on giving our guestrooms a makeover as part of the renovations that we know will give them a new, brightened look! We hope to have the chance to show you the improvements in the new year!

"Recommended"

5
27/11/2017

Nice, quiet and clean hotel. I would stay again for sure. Pool is on the small side. Hot tub was 1-2º too hot. Little bit of traffic noise but not terrible. Lots of restaurants within 5-10 minute drive. The morning breakfast was satisfactory.

"Excellent place"

5
22/11/2017

The rooms are clean, the staff is awesome. The entire hotel is clean, lots of parking. Great pool great hot tub. They have an actual breakfast (eggs, sausage , etc.. Make your own pancakes, toast but a full eat til you drop continental breakfast.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback, Kim! We appreciate your kind words about our staff and breakfast! Hopefully you didn't eat til you drop but who are we to judge! ;) Hope to see you again soon!

"Comfortable Overnight Stay"

5
21/11/2017

Though they were renovating (painting in the halls), it did not interfere with our stay. We were offered a room upgrade when we checked in which was a nice surprise. The room was very clean and the staff were extremely friendly.

"Great Staff"

5
16/11/2017

The Staff was excellent at this Hotel. Room was clean and comfortable. They were very kind to allow our check out to be a bit later so we could return from a Funeral to change before a long drive home. Greatly appreciated.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for your feedback, Carley. We're always happy to accommodate guest's requests when possible and am glad that it made things a little easier on you. We hope to see you again!

"Excellent Hotel in Burlington!"

5
16/11/2017

The Best Western in Burlington is an excellent place to stay. Clean, quiet, superior service, very friendly staff, and easy to get to. The breakfast that was included in our room was fantastic too; a complete breakfast, with eggs and waffles etc., not just a selection of muffins like some other hotels offer. I would not hesitate to stay at this hotel again.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for the feedback, Susan. We appreciate your kind words and are so happy to know that you enjoyed your stay with us. We look forward to welcoming you again!

"Awesome stay"

5
15/11/2017

Staying at the Best Western in Burlington was the best part of our trip. We all loved the beds and the pool. They staff are top notch and are very friendly here. I hope I will get to stay here again soon.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks so much for the feedback! We appreciate your kind words and are so happy to hear we were a highlight of your trip! We look forward to hosting you again!

"Awesome staff!!! Good value! Clean rooms!"

5
13/11/2017

Staying here for work! The staff are super awesome and accommodating!!! A couple of times I arrived early and they went out of their way to get me into a clean room in quick order! Very convenient location for Burlington, Hamilton, and Oakville! Lots of local shopping and restaurants! Good value for the $$$$ Plenty of parking. Breakfast is rotated daily, and regardless what other reviews say, everything is fresh! I have been staying her for the past few months and the person that said the fruit is not fresh has rocks in there head. The pool area is clean as well as the hot tub! The breakfast lady is awesome!!!! I'm on a diet and there's plenty to chose from! The front desk staff have been nothing but helpful!!! Don't forget to sign up for Best Western travel points, I already have earned 2 free nights. I met the owner of this hotel today and mentioned the a very minor issue and he was very nice! He took the time to talk to me and resolve the problem! The staff makes the difference!!! Paul P

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Paul. Your kind words are very much appreciated and we've enjoyed hosting you these past few months. Please be assured that the necessary steps are being taken to rectify the issue you spoke with our owner about. We look forward to seeing you again!

"hotel"

5
12/11/2017

This Best Western is in a very convenient location with easy access to everything. The people are very helpful and friendly. The inn as a whole is very well kept and service is super. The inn is easy to find and has lots of parking.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, John. We appreciate your kind words about our staff and property and look forward to welcoming you again the next time you're in Burlington.

"oakville getaway"

5
28/10/2017

this is a great best western. aaron was very friendly and helpful at check-in. the room was very spacious and clean. the breakfast could not have been better. the food was fresh and plentiful. the two girls on duty kept everything supplied. all the employees that we came into contact with seemed to want to be there. we will definitely come back again. thanks for caring about what you do !

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Roger. We're so happy to hear you enjoyed your stay with us! I'll be sure to pass along your kind words to Aaron and the rest of our team. We look forward to hosting you again!

"An ok stay."

3
27/10/2017

This hotel provides all that you need for a simple stay. The room was comfortable. Breakfast was convenient. Hotel employees were helpful and pleasant. I will make sure to find out if there are any hockey teams staying at the hotel first. This made the stay not as comfortable as it could have been.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're sorry that your stay was not as pleasant as we would have liked it to be. Front Desk staff does their best to monitor noise levels but if ever you are experiencing issues, please do not hesitate to contact the desk; we'd be more than happy to ensure your comfort. We hope to have the opportunity to welcome you again.

"Best Western Plus, Burlingtion"

4
23/10/2017

This place was a very pleasant and comfortable place to stay in! The only "issues" I had were that the pool area was too warm for people "supervising" kids who were not swimming, and that there were no hair dryers in the rooms.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're happy to hear you had a pleasant stay with us. Our hair dryers are actually located in the closet; not in an obvious place but rest assured they are there! The swimming pool area can get a little warm as the pool is heated however, I'll be sure to pass along your comments to our management team. We hope to welcome you again the next time you're in town!

"Great value for the money"

5
18/10/2017

For the low cost of the room, I was impressed with how much was offered. Free parking, wifi fitness room, pool, and complimentary hot breakfast (which was pretty good). The staff was very friendly and the rooms were very clean. Very happy with the stay

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback, Scott. We're so happy to hear you had a great stay with us and enjoyed our amenities! We look forward to hosting you again!

"Good Value & Service"

4
14/10/2017

After staying at another hotel in the area on a number of occasions we decided to try something different. We're glad we did. This is a clean hotel with good facilities and a great staff. Overall it is good value for the money.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're happy to hear you had a nice stay with us and hope to see you again the next time you're in town!

"Chicklets overnighter"

5
10/10/2017

Excellent value, great location!! We shopped at a nearby IKEA and the Best Western Plus location was ideal. Rooms were very clean and nicely appointed. The manager on duty was extremely polite and helpful. We needed extra towels at one point and they brought them promptly.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Kirsanne. We're so happy to hear you had a wonderful night with us and got to enjoy the nearby surroundings including IKEA; seems to be quite the hot spot for many of our guests! We look forward to hosting you again the next time you're in town!

"2nd Stay"

3
09/10/2017

I would still rate this a 2.5 star. Room was nice, however the bathroom needed some love. Shower curtain needed to be washed. Exhaust fan rattled like it was going to blow up. Breakfast was average. The breakfast room set up is terrible. People all over each other trying to serve themselves. The room is too small.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. On behalf of our entire team, I'd like to apologize that your stay did not meet your expectations. The property is set to undergo major renovations over the next several months, including the guest rooms, common areas and breakfast room. We understand that it does get a little tight during peak times and we will be increasing the size by merging the space with our main lobby and giving it a completely new redesign. We hope to have the opportunity to show you our new look in the future.

"Burlington Inn"

3
06/10/2017

The hotel was fairly easy to find, the exterior was well kept and the parking was good. The interior was clean and updated. The breakfast was adequate but not exceptional. Washroom was clean and well lit.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We hope to have the opportunity to host you again.

"Hotel stay for the Hamilton Comic Con"

5
02/10/2017

First time in Burlington for an weekend getaway. We were in town to attend the Hamilton Comic Con. The Best Western Plus is located in the perfect spot access to everything a family needs but also quiet. The windows open for fresh air, the pool and hot tub are very well kept. The fitness room is the right size. The breakfast bar had everything for all peoples tastes. The staff is friendly and helpful and the rooms are excellent! Would defiantly re-book!!

"Would stay again and recommend to others."

5
02/10/2017

Clean, quiet, well located, decent breakfast, and overall a good value. My only complaints would be the hot water temperature for showering and tub could be higher, the tub wasn't as comfortable as I'd hoped, and a few random clipped hairs were around. I will bring my shorts and a book next time to enjoy the seemingly underused hot tub in the pool area.

"Terrible Hotel"

1
01/10/2017

The time to check-in was quick. However, everything after that was a huge disappointment. I chose this hotel because of its high ratings, but they are very misleading. The room was 234 at the end of the hall which was directly next to the staircase entrance. All through the night and at all hours, the door to the staircase entrance was slammed which reverberated throughout the room. I put on some music to try to drown out some of the noise, but that really did not work out so well. In addition, there was a device on the wall which appeared to be a fire alarm that flickered consistently throughout the entire night. With all the noise from the door slamming, voices heard through paper-thin walls to the flickering light on the wall, my wife and I got not sleep which wasted our next full day because we were exhausted. Also, the next morning, we attempted to eat breakfast, but it was disgusting with fake eggs to rotten bananas. I was fed up and wanted to get out of the dated rotten place. I checked out and the person at the front desk asked how everything was. I told him about the constant slamming of the doors throughout the night. He stared at me like a deer in headlights and he said nothing to me. I was perplexed and annoyed with this odd behaviour and just walked away. With no rest, no food and thoroughly annoyed, my family and I will never set foot in another Best Western.

"Good choice"

4
30/09/2017

Our stay at this Best Western was good. Average hotel, they are working on updating outside, which is great to see, rooms definitely needs to be upgraded as well. Overall stay was great. Will definitely go back if in the area.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback. We're happy to hear you enjoyed your stay with us. Yes, lots of changes taking place around the property and our guest rooms are definitely going to be updated during this run of renovations! Lots of other exciting changes as well so we hope to have the chance to show them to you in the future!

"Spacious Rooms and Comfortable Beds."

4
23/09/2017

Looking for a nice and comfortable place to stay, I would recommend this hotel. For a 3 star hotel, the rooms are spacious and very comfortable. Room amentities are very good and I was surprised to find a fridge and microwave because its not all hotels that give that. Hotel is clean and staff very nice. Location is very conveneint too, just off the highway. Complimentary breakfast, WIFI and parking are all offered.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're so happy to hear you enjoyed your stay with us! We hope to see you again soon!

"Smelly situation"

1
22/09/2017

Room smelled horrible. Like an old wet sock. I was traveling with a baby and I couldn't allow her to crawl around because the carpet was slightly moist and smelled. The air conditioner was so loud. In the morning when we were leaving there were construction workers (working on the hotel) that were smoking weed right outside the door. An overal bizarre experience and not worth the $145

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
On behalf of our entire team, we apologize that your stay with us did not meet your expectations. We take guest room cleanliness very seriously and have passed along your feedback to management. As a hotel, we surely do not condone smoking of marijuana anywhere on our property, however unfortunately, we are unable to monitor everyone's actions, including guests and those who may be contracted by us. Again, we sincerely apologize but do hope to have the opportunity to provide you with a superior experience in the future.

"Average at best"

3
18/09/2017

This hotel is a bit dated, and the "breakfast" is not great. Friendly staff, easy to get to from the QEW and lots of restaurants close by. The common areas (hallways) and party room were stuffy and seemed the ventilation system wasn't working. Needs an update.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Brian. On behalf of our entire team, I'd like to apologize that your stay did not meet your expectations. As you may have noticed during your stay, we have begun renovations to our entire property that will ultimately leave us with a completely new, updated look. We do hope to have the opportunity to provide you with a superior experience and show you our new look.

"A good place for a good nights sleep"

4
16/09/2017

We stayed for one night prior to moving our son into McMaster University in Hamilton. The room was clean, spacious and comfortable. They were gracious enough to provide a cot for our son. Great front desk staff. Very friendly and efficient.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Cynthia. We are so happy to hear you had a comfortable stay with us! We hope you were able to settle your son in well (with minimal tears!). Hope to see you again when you're in town visiting him at uni!

"Difficult Visit"

5
14/09/2017

Stayed here for 26 days while husband had surgery in Hamilton, returned in September to bury my husband in Burlington. Staff went over and above to make both visits comfortable and did everything possible to make me feel at home. This is the only place I will ever stay again in Burlington the hotel is clean, well maintained and the staff is fantastic. Highly recommend.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for your very kind words, Patricia. Your strength is admirable and it was truly our pleasure to be your home away from home. Please stop in and say hello any time you're in town.

"Comfy Stay"

5
13/09/2017

It has been awhile since staying at Best Western and was very impressed with this location. Would not hesitate to stay again. All the staff was very friendly. Great breakfast with good choices. Thanks.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for leaving us some feedback, Nancy. We appreciate your kind words and are so happy that you had a great stay with us. We look forward to seeing you again!

"Overnight Stop"

4
08/09/2017

Very pleasant stay. The staff was very helpful. They were very accommodating with parking our very long truck with a boat. The room was nicely decorated and clean. There were many restaurants within walking distance. The breakfast was extremely crowded.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Gwenn. We're happy to hear you had a pleasant stay with us! We agree, the breakfast room can get crowded during peak hours. In fact, renovations to our property have begun and one of the exciting changes taking place will be expanding the breakfast room. It will become one large space with our lobby and undergo a complete reconfiguration. We hope you'll be back to see our new look!

"family function"

5
02/09/2017

very pleased with our visit. the location was perfect and not far from the family function we were attending...i truly found the bed the greatest for my sore back...wanted to take the matress home. I would definately stay at the Best Western in the future

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback, Barbara. So happy to hear you had a great stay with us and that our beds did your sore back some good! If you'd like more information on the mattress, feel free to give us a call directly. We look forward to seeing you again the next time you're in town!

"Great Stay!"

5
02/09/2017

My husband and I had the pleasure of staying at the hotel for 3 days. We attended the exhibition in Toronto. The Go Station was conveniently close by walking distance. The Burlington Mall is a very short walking distance. The hotel offers an amazing hot breakfast. My husband really enjoyed the hot tub especially after being at the exhibition or downtown Toronto. We were able to spend time with our nieces who live in Burlington.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're so happy to hear you had a great stay with us and were able to get some good relaxation in after a long day at the Ex! We hope to welcome you again the next time you're in town!

"Burlington's Best Value"

5
28/08/2017

Great value, extremely clean room, great variety of breakfast items, pool and whirlpool clean. Very helpful and friendly staff. This hotel is in a great location, easy access to all major highways, shopping.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Ritchard. We appreciate your kind words and are very happy that you enjoyed your stay with us! We look forward to seeing you again soon.

"Great hotel"

5
26/08/2017

Easy access off the QEW, clean spacious room, sort of separated sitting area, which was very nice. Okay breakfast(at least there was sausage, pancakes and waffles). Very clean, nice staff, within walking distance of a nice selection of restaurants. 10 minutes to downtown, waterfront Burlington. Our room was 336, quiet end of hall.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Carly! We are happy to hear you had a great stay with and hope to welcome you again the next time you're in town!

"Good value, flexible check in experience"

5
25/08/2017

This is a clean, really reliable best western. We were visiting for a wedding and just needed a place to change and sleep. They accommodated our request to check in 1 hr early which made this a very easy arrangement. Bed was comfy and decor is basic. they could make it more modern but it does the job

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Vanessa! We appreciate your business and are happy to hear that you had a nice stay with us! We're excited to begin renovations to the entire property in a few months and show off our new look to our valued guests!

"Family time"

5
23/08/2017

This location is very convenient for us to stay for family visits. The staff is very friendly and helpful. There is a nice pool and exercise room; internet worked great. Breakfast was very adequate with good variety that one would expect at Best Western hotels. We will stay again when in the area. It is just off the 403 highway and also close to attractions.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback! We're so very happy to hear that you and your family had an enjoyable stay with us and we look forward to welcoming you again the next time you're in town!

"Clean, quiet, easy check out"

5
17/08/2017

Easy to find, very clean, modern, very comfortable beds, wonderful staff on both evening and day shift. Asked for a room away from elevators, given a room beside elevators, but that was entirely a miscommunication issue and was immediately corrected. Even with several young families on the same floor as us, we heard virtually no noise after 9pm. Even prior, it was pretty quiet.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We appreciate your kind words and are so happy that you enjoyed your stay and that our staff was able to quickly accommodate your room location request. We hope to have the opportunity to welcome you again in the future!

"Burlington...brilliant!"

5
15/08/2017

We were on holiday in Canada, the Burlington was a stop off, and an awesome stay too. The hotel is beautiful, very clean, and ran like clockwork. The staff, all the way upto management were so friendly, helpful and pleasant, married was on crutches, and they were really good with her. We can't thank them enough for a wonderful stay.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback! We're so happy to hear you had a wonderful stay with us and that you and your family felt comfortable and welcomed! We hope to host you again the next time you're in the Burlington area!

"Best Best Western"

5
10/08/2017

I have stayed here many times. Great staff. Easy parking. Super clean. Very good breakfast. Perfect location. Best Best Western in last 4 I have stayed in. Not a fan of the pillows. But everything else is fine

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback! We're so happy to hear you had a great stay with us and appreciate your kind words! We look forward to welcoming you again soon!

"Didn't have a good visit this time. Comfy bed but empty tummy !!"

2
05/08/2017

Stayed here multiple times. This trip fell below expectations thanks to a poorly run breakfast. Machines broken, out of most of the hot food, poor choices. Coffee is terrible. Breakfast seemed cheap this time and not well organized and it wasn't even that busy when we were in. Bright side. Bed comfy. Down side room smelled. We were disappointed this visit. Other visits were better but not the coffee. It's always bad.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. On behalf of our entire team, we sincerely apologize that your stay did not exceed your expectations. Your satisfaction is extremely important to us and we will be using your feedback to make improvements. We hope to have the opportunity to host you again and provide you with a far superior experience.

"Great breakfast"

4
05/08/2017

This hotel offers a wonderful breakfast, great pool and a good nights sleep. There are some things that need fixing or upgrading, but all in all I would recommend this hotel.It is nicely positioned near the highway to gat you on the road quickly.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback. We appreciate your time and are happy to hear you had a great stay with us. We do have renovations slated to begin later this year and we can't wait to show off our new look to our valued guests! Hope to welcome you again soon!

"Good Rooms"

4
03/08/2017

Enjoyable experience, clean room and overall met expectations. Breakfast was the usual and met expectation. Would prefer real eggs and not liquid/powdered, if possible. Recommend this location. Thank you.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're happy to hear you enjoyed your stay with us and will be sure to pass along your comments regarding our breakfast items to our management staff. We hope to have the opportunity to host you again!

"Great hotel, good price, good breakfast."

5
31/07/2017

This is a great hotel at a good price. I state that the breakfast is good, but I was more pleased by the fact that I had slept in past 9 am, but when I went down for breakfast, they left the breakfast out. I was able to eat, even though the breakfast technically ended at 9. Most hotels would have shut the door and threw away the left-overs. Thank you. I choose this hotel because of the moderate price. I made the right choice.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Alex. We appreciate your kind words and are very happy to hear you had a great stay with us and were able to enjoy some breakfast! We understand that especially on weekends, most are enjoying a more leisurely morning routine and we're perfectly okay with keeping our breakfast area open a little longer than usual to accommodate. We look forward to welcoming you again in the future!

"Leisure Stay"

5
31/07/2017

Overall, excellent accommodations and very comfortable. Definitely worth the price tag associated with the rental fees. Staff were very courteous and friendly, and ensured we were very comfortable. Would definitely recommend.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for the feedback, Doug! We appreciate your business and are very happy to hear you had a great stay with us. We look forward to welcoming you again sometime!

"Very friendly stafv"

4
24/07/2017

Hotel is very clean and conveniently located. Staff was extremely friendly. Included breakfast was good. Only drawbacks were the bathroom could use an update and the internet was slow. Would definitely stay here again!

"Decent but expensive"

4
20/07/2017

The hotel & staff was great. The location was convenient. The breakfast included was delicious. However, the cost was too high ($185 CAD for 1 night). Best Western might consider reducing the costs so people can afford to stay, even if it is for just one night.

"Nice hotel"

5
18/07/2017

Very nice hotel , stayed there before and the price very comparable to all the other big hotel chains . This hotel very clean and very friendly staff, washer and dryer on site ,pool and hot tub. Love this hotel

"Liesure"

4
05/07/2017

2nd time we've stayed here during a trip to Ontario and enjoyed it. Will likely stay a 3rd visit. The staff were friendly at check in and departure, breakfast was above average but the only thing that I'd suggest is breakfast end at 10am and not 9.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback. We welcome your thoughts on extending breakfast time until 10am. This is something that we are considering for the future. We look forward to hosting you a 3rd time!

"Wonderful experience"

4
04/07/2017

Very clean and well maintained hotel. Perfect location, modern room designs and friendly and professional staff. Good breakfast, however small breakfast area. Overall experience 9/10. Would highly recommend to anyone, whether it be for business or pleasure.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Shereece! We're so happy to hear you enjoyed your stay with us; we appreciate your kind words. As for the breakfast room, we are slated to begin renovations throughout the hotel later this year and at the top of the list is the breakfast room! The lobby/breakfast area will become one large spacious area to better suit the needs of our guests and the hotel. We hope you'll be back again to see the changes!

"Great Stay"

4
30/06/2017

Spent the night at BW since I had returned to Burlington to see two students graduate from high school. Very easy to check in and used points that I had accumulated from Best Western. Was very comfortable, welcoming stay and would recommend staying here if in Burlington

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for leaving us some feedback! We're so happy to hear you had a great stay with us and appreciate your kind words! Hope to see you again!

"Excellent location, friendly staff, clean, everywhere was clean"

5
22/06/2017

Excellent, clean rooms, service great. Would recommend this location. Have stayed three times, will use this hotel again. Friendly, helpful staff. Breakfast was good. Parking no problem. Didn't know to connect WIFI, staff did it for me. Gave excellent directions to places I wanted to visit. Can't say enough good things about this location.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback! We appreciate your kind words and are thrilled that your stay was excellent! That's how we always want all of our guests' stays to be! We look forward to hosting you again in the future!

"Good Value, Clean and Convenient"

5
18/06/2017

Hotel is clean and well kept up, staff is friendly and helpful, location is very convenient to downtown Burlington and the highway. We typically stay here several times a year and our experience is always the same. Beds are a bit hard, but otherwise highly recommend it.

"Best Western Burlington, Ontario"

5
08/06/2017

We were heading to Niagara-On-The-Lake for a brunch at a winery. We decided to head down the day before knowing it would be a problem with traffic driving through Toronto (it always is!) We were unable to find a hotel in the Niagara area (too expensive) so stayed in Burlington instead. Then we only had a 1 hour drive on Sunday morning. The only problem we had was being unable to connect to the internet because of a very weak signal.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. We're happy to hear you enjoyed your stay with us and were able to take advantage of our location. I'd like to apologize for your internet issues and will pass this along to our IT department to investigate. We hope you enjoyed your brunch and hope to see you again soon!

"Pleasant stay"

4
08/06/2017

I thoroughly enjoyed my stay. The room, the hotel and all the amenities were clean and well maintained. My only problem was connecting to the internet in my room. I would definitely stay in the hotel again.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback! We're happy to hear you enjoyed your stay with us and will pass along your internet issues to our IT department; please accept our apologies for that. We look forward to hosting you again in the future!

"Conveniently located and totally wonderful place"

5
29/05/2017

An overnight stay on a long road trip and this was a wonderful hotel in all respects. The room was nicely appointed and comfortable, very clean and quiet. We had a room set up for mobility impaired guests and everything was great.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback! We appreciate your very kind words and are thrilled to hear that you had a wonderful stay with us! We look forward to hosting you again!

"weekend get away"

4
28/05/2017

overall good experience staying here nice Best Western , salt water pool was nice.Breakfast was good variety of food . only bad thing was being woke up at 530 am by fire alarm going off supposedly because somebody decided to have a cigarette in their room even though its a none smoking motel..

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback. We're happy to hear you enjoyed your stay with us and were able to take advantage of the swimming pool. I apologize for the early morning fire alarm but am thankful that there was no danger posed to our guests. We do hope to host you again in the future!

"Easy stay"

5
23/05/2017

We stayed on the way to Niagara Falls; it was an easy location to get in and out of. Friendly front desk staff, good continental breakfast. Clean rooms and comfortable beds. Nice pool and hot tub. Great stay with kids.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback! We appreciate your kind words and are very happy to hear you enjoyed your stay with us! We do hope you'll be back again to see us sometime!

"Family visit!"

3
13/05/2017

We go there because it's close to where our kids live! It's convenient and the breakfast is really good. I don't particularly like that the duvet is only protected with a sheet and not a cover and I'm sure that they don't put a fresh duvet every time the new people occupy the room!!!

"Great Location / Room"

4
03/05/2017

Great location right off the 403 and down the street from the Go Station. Room was average, bed terrific. Stayed on the top floor back of the hotel...nice and quiet. Wonderful hot breakfast. Free parking a bonus as well as wifi. Nice indoor pool. The front reception area will be getting a major facelift shortly but still OK.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback! We're happy to hear you enjoyed your stay with us! We look forward to hosting you again and showing off our new lobby/breakfast area!

"liesure/business"

4
27/04/2017

hotel offers no charge wifi, free parking and is close to shopping and restaurants. indoor pool as well. Unfortunately and fortunately the hotel is on the QEW and at times there is signifigant road noise. Suggest a room at rear of hotel away from highway if available.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Bob. We look forward to hosting you again in the future!

"need a place to sleep"

3
26/04/2017

We travelled down for football practice and the location was perfect! Close to the practice field just 2 km's and close to restaurants and shopping malls! Jack Astors' just around the corner and the Burlington Mall. Room was comfortable but dated and the pool & hot tub looked nice, our son relaxed in the hottub. He also used the gym and said it was okay. Business office had one dated desktop and a printer that did not work. Breakfast was not great, but it did provide us with food to start the day; however closed at 9am on Sunday, so we missed breakfast Sunday. I am told that they are slated to undergo renovations this year. We will most certainly stay again when in the area.

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Katherine. We're happy to hear you had an overall enjoyable stay with us. As you've stated, we are indeed slated for some renovations this year and look forward to hosting you again...hopefully they'll be completed by then!

"As expected, ok for a family hockey tournament"

3
25/04/2017

Good hotel for a team tournament. A little worn, definitely average. Location was convenient. Staff mostly friendly. Room downstairs was good for a team party and no charge. Room was clean but could use a refresh. Breakfast was just ok...

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Andre. We appreciate your business and always welcome a guest's perspective on areas of improvement. We do have renovations to our lobby/breakfast area and guest rooms slated for this year and hope to host you again in the future so you can experience them!

"Quiet, easy to locate blessing of a hotel"

5
25/04/2017

I have returned to this hotel and have gotten the same great service again. Cleanliness and amenities - and I use the little refrigerator and the microwave - check closely all aspects of the bathroom - and I couldn't find anything wrong. Great place I will return to - loved the price too!

BWBurlington, Front Office Manager at Best Western Plus Burlington Inn & Suites, responded to this review
Thanks for taking the time to leave us some feedback, Lila! We truly value your continued loyalty to our hotel when you're in town and look forward to hosting you again in the future!

"Funeral stay"

5
11/04/2017

I was treated with the utmost professional service. Manager was helpful and the staff are all professionals. I would be honoured to manage or even be employed here. The only draw back is that they need to fill the building attached to them so they may have an on site restaurant. I would highly recommend this best western Burlington to any one. Thank you for an enjoyable stay.

BWBurlington, Front Office Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback. On behalf of our entire team, please accept our condolences. We appreciate your kind words and will surely pass them along to the team. We do hope to have the restaurant leased and running this year as we understand the convenience it would serve our guests. Thanks again and we hope to host you again in the future.

"My visit"

5
10/04/2017

This motel was my accommodations during my visit to Burlington for our District Convention. Even though I was early getting in my room was available before the 3 pm check in time. Although there were a couple of things that needed attention they were attended to very quickly (of which I am sure was the case only because of the quick cleaning etc. to accommodate my early check in ) The staff were very friendly from the manager to the cleaning staff. A lovely breakfast was available for all guest to enjoy. The rooms were clean and spacious and well set up for those needing a wheelchair.

BWBurlington, Front Office Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave some feedback. We're very happy to hear you enjoyed your stay with us! We strive to offer each guest superior customer service and I'll be sure to pass along your kind words to our staff! We look forward to hosting you and your fellow Legion members again in the future!

"Excellent"

5
07/04/2017

We travel a lot. The staff went above all expectations when our reservation had to change do to unexpected circumstances. This will always be our go to hotel when staying in Burlington. BRAVO!!!!! Rooms were clean and breakfast was very satisfying

BWBurlington, Front Office Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback! We appreciate your kind words and look forward to hosting you again the next time you're in Burlington!

"Conference Stay in Burlington"

5
06/04/2017

Clean, pleasant room, well organized for computer work, reading, editing. Highway side (north) of building has almost continual highway noise, but south side is quiet for sleep and work. Staff courteously allowed me to move because of noise.

BWBurlington, Front Office Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback! We're very happy to hear that you had an enjoyable stay and that your room request was accommodated. We look forward to hosting you again in the future!

"Great stay in Burlington"

5
01/04/2017

I stayed at this hotel while in Burlington. I've found the staff to be friendly and helpful. The room was clean and the breakfast was fine. It was nice have access to the pool, spa, and fitness center.

BWBurlington, Front Office Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for taking the time to leave us some feedback, Tim. We're very pleased to hear you enjoyed your stay with us and were able to take advantage of the pool and spa, especially with the cooler weather we've had lately! We look forward to hosting you again in the future!

"Excellent Stay"

5
26/10/2016

Stayed here on Thanksgiving night with family. It was one of the best stays we have had at a hotel in years. Check in was quick, the room was clean and the service was wonderful. The beds were absolutely amazing. This was by far the best hotel bed we have ever had. We used the internet and pool as well as the free breakfast. All were above standards. For once we did not have a problem connecting to a hotel internet service. We will definitely stay here again in the future. T.

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. your feedback and positive comments help us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"NEEDS WORK"

3
21/10/2016

Staff friendly, premises look nice, good parking pool not available, closet door fell off. Breakfast room a little small for number of guests eating (at 8:15 am); all food could have been hotter (sausage patties, scrambled eggs)

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. your feedback is valuable to us and its encourages to deliver a superior experience for other guests in the future. We hope you will come back and see us again soon.

"Quiet, comfortable, and, friendly."

4
13/10/2016

Ticked quite a few boxes for us at this hotel. Room was spacious, comfy, and, user friendly. Appreciated the courtesy call just after checking in to make sure we were happy with the room and facilities. Lovely and quiet in the corridors with no noise from housekeeping staff. We would be happy to return.

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. The positive comments always encourage staff members to deliver superior experience for guests in the future. We hope you will come back and see us again soon.

"Family Wedding Fun"

4
30/09/2016

we booked about 10 rooms in the hotel for family and friends. They tried to group us together in one area of the hotel. We enjoyed ourselves so much and used the pool and breakfast as places to meet together. Great staff. Very helpful.

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. The positive comments always encourage staff members to deliver superior experience for guests in the future. We hope you will come back and see us again soon.

"Clean, Friendly, Convenient"

4
29/09/2016

This hotel in Burlington is very clean with modern features such as free wi-fi and breakfast included. The rooms are spacious with all the amenities we have come to expect at BW. I recommend this hotel as good value for money, convenient location and friendly staff.

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our hotel. your comments about the cleanliness and the amenity are very valuable and at the same time its helping us to deliver superior services to other future guest as well. Your business is very important to us and hope you will come back and see us again soon..

"last minute trip to see the JAYS"

4
29/09/2016

great place close to the go train for a trip to see the Blue Jays. Comfortable rooms good breakfast. great staff. less than 3 minutes to the go train did a walk in reservation friendly greeting and clean comfortable rooms

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our hotel. your comments about the staff, location and the amenities are very valuable and at the same time its helping us to deliver superior services to other future guest as well. Your business is very important to us and hope you will come back and see us again soon..

"Okay....needs improvements"

2
27/09/2016

I stayed at the Best Western Plus last week while in Burlington for work. I stayed on the ground level for 2 nights! While it was very close to where I was working I found that upon check-in we were not greeted with the friendliest front desk agent. We arrived at approximately 11:30am and I figured when I arrived the room may not be ready as check-in time was at 3pm; however, I figured I could leave my luggage and leave the hotel. Upon arrival the front desk agent said "you can't check in it's not even close to 3pm" I responded with I understand and may I leave my baggage here... the response was somewhere along the lines of "I guess....". He took my bags and barely said 2 other words to me. I went out for a bit and came back after 3pm to check-in, different front desk agents on and they were a bit friendlier. Once I checked-in I looked around the room and thought it was very standard but clean; however, the bathroom definitely wasn't cleaned to proper standards. There was some small hairs around the outside of tub and inside the bathtub where the "grip stickers" on the tub must have been worn down were now filthy and black. Definitely needing some TLC. Throughout the night I could hear people upstairs so if booking I would recommend asking to stay higher up then the ground level but this is really all you can do and happens in most hotels. Breakfast was a nice feature and had a good selection and thankfully check-out was much more efficient and friendly.

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our hotel On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments about the none professional behavior from one of our staff members isn't acceptable at all, and we took the necessary required action as per needed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"As good as being at home"

5
21/09/2016

I am a regular guest, several times a month and I can only rave about the staff, management and high standards that are maintained here at this location. I have been staying here for approximately 8-10 years and it is by far, my first choice and I am never disappointed.

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for your feed back regarding your stays at our property. Your business is very important to us and we value your feedback. Your comments about our staff and services is very encouraging and it helps us to deliver a superior experience for other guests in the future. We hope you will come back and see us again soon.

"Awesome"

5
17/09/2016

What can i say, everything was amazing, rooms were nice food was good, pool was great, staff was amazing, i know where to send my clients in the future. Great job guys. Oh there is a gas station across the parking lot and a subway sandwich shop to. A+

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Sincerely, Saif Rehman

"Best western, burlington, ontario"

5
16/09/2016

Very good experience. Great location south of Toronto, far nicer and much less expensive than Toronto. Very nice facility, very friendly staff. Easy to find off QEW expressway on way to Toronto. Nice breakfast options. Very clean.

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Sincerely, Saif Rehman

"Impresssed!"

5
14/09/2016

I just want to preface this by saying I was staying at the Holiday Inn right by this and that it was terrible (way to expensive for what you get out of it) so last minute decided to switch to this hotel my last night in Burlington. I cannot rave about this place enough!! I was a grump walking in the door and the front desk gentleman was helpful, friendly and upgraded my room!! I booked just a standard and they upgraded me to a king suite. It was awesome. I haven't had breakfast to give advice on it, but even if its dry toast I will still love this place! 2 thumbs up! I will definitely be a Best Western-er moving forward. Thank you!!

BWBurlington, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for your feed back regarding your recent stay at our property. Your business is very important to us and we value your feedback. your comment's about the staff and services is vey encouraging and that helps us to deliver a superior experience and services for other guests in the future. We hope you will come back and see us again soon

"Super Clean, great staff"

5
12/09/2016

Room was spotless, great location, super breakfast staff go above and beyond to meet any requests. I've stayed there many times over the past months and would recommend this Best Western Plus to any of my family and friends.

"Great Hotel - Great Value"

5
12/09/2016

The location was close to amenities, the staff was excellent and the room was extremely comfortable and very spacious. There was also a gym that we did not use but had what you needed for a workout; and the pool was very inviting. Will definitely stay here again for business or pleasure.

"Good value for the money"

4
03/09/2016

Only 1 thing was the bathtub, couldn't lay back in it which made it uncomfortable. After being out for the day, a long soak was all I wanted but the ridge at the back made it impossible. I would stay again because of the location.

"good and bad things"

4
01/09/2016

Stayed here with family during house renovations. Nice hotel, liked the pool and fitness centre. The breakfast was also better than most hotels we have stayed at. Have to agree with previous posters about the low pressure showers. Also noticed that the walls were pretty thin, could hear our neighbours quite clearly. Staff was great and the price was right!

"Nice, but could be better"

4
31/08/2016

Room was spacious, clean and very nice with the exception of the shower head, no water pressure and a very narrow tub, which was slippery and no safety bar! Good location, good breakfast and staff was very good.

"Great Stay at Best Western"

5
27/08/2016

We stayed here for 3 nights went to the States and re booked for our last 2 nights. The people were very friendly and helpful. All the staff were involved in making our stay superb. The breakfast was very good and spotless. The rooms spacious and clean. Great location just off the QEW giving you plenty of scope to get around. Some nice restrauants in the area. 5 minutes from Burlington Mall.

Saif R, Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Not recommended"

2
27/08/2016

We stayed here for over 10 days. The hotel is to close to the freeway and so there was constant traffic noise, even at 3 AM! The water pressure in the shower was not great even after the maintenance people looked at it. The toilet was loose from the floor and was never repaired. The hot tub timer was temperamental. There was rarely any towels for the swimming pool and hot tub. Access card reader to the exercise room didn't work and again was not fixed.The only positive is the staff. They were friendly and courteous. Breakfast room hours were too short. (6AM to 9AM)

Saif R, Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
We apologizes for the inconveniences you had during your stay and we were not be able to reaching up to your expectations, hopefully your next stay will be comfortable. Thanks

"Pretty Good. "

4
24/08/2016

Quite cosy, good location. The breakfast is really very nice though the restaurant is quite small and can feel choked when occupancy is high. The indoor pool and hot tub was fun. And with warm and friendly staff, my family had a great time.

Saif R, Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for compliments and hope to see you again in your next trip soon. Thanks

"awesome"

5
24/08/2016

So we spent 6 nights here beginning of August after our move back to Canada from overseas. This hotel was a 5* to us. It had everything we could want and more!!!! There was a salt water pool and a Jacuzzi tub, small gym, breakfast was plenty and the staff were so nice. The rooms are huge and the bathrooms are roomy with a bathtub (we just moved back from Germany where hotels in Europe suck!!!) we had plenty of room to move around. We also had our own fridge microwave coffee maker etc... easy access to Hwy walking distance to the closest mall.

Saif R, Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your complimented to our staff and hotel with a 5 star rating , this mean a lot to us. We hope you will come back and see us again soon.

"Night stop in our way to Niagara"

5
22/08/2016

Summer weekend, and all hotels in Niagara area were full; and only available were too pricey. Driving out from Ottawa, we booked and stopped at Best Western Burlington to rest for the night and keep going early morning. Good decision: excellent beds, nice room, and excellent breakfast the next day, all set since 6 am, so can hit the road at 7, be in Niagara in 1 hour, spend the day, and be back in Ottawa or Montreal on the evening. Good service and good price.

"Good hotel"

4
22/08/2016

Great hotel, clean and close to restaurants. Check in was easy with no issues, check out quick and seamless. Parking is free. Room was clean and they upgraded us at no extra charge. Quiet location as well, even with the highway close by. Would stay here again.

"Glad we chose here"

5
12/08/2016

Upon arriving check in was Breezy. Breakfast was as expected. There is one lady that does the cooking I am not sure of her name however she made our week stay very pleasant :-) our housekeeper for the week I wanted to bring back to the states with me!!! Oksana you are truly an amazing person! Our rooms were made every day and I know that you stayed late because we weren't ready for you to clean but you still stayed in cleaned them anyways :-) there were a few glitches but that is with any place that you go to honestly. I did have one problem with another guest she was very greedy and every morning took all the bananas and the danishes LOL the hotel made it very easy fix they accommodated us nicely. Now I do see that there are a lot of reviews here and some not-so-nice however I'm going to put pictures of our room so you can see for yourself. We were accommodated for the pool and hot tub very nice :-) This destination here has very easy on off to the ways. There are plenty of things to do we are smack dab between Niagara Falls and Toronto. Friendliest staff you will ever encounter!

"clean good pool, very very good breakfast"

4
12/08/2016

the staff were helpful, the pool was good size not too deep for kids, fitness room attached also has a hot tub the breakfast was very good kepted fresh and clean by the staff hotel near interchange but heard no traffic noise

"great value"

5
11/08/2016

Nice clean room and comfortable bed (although pillows were way soft for my liking). Breakfast was outstanding both mornings with menu changes day to day. So awesome to get breakfast, parking, free wi-fi, fridge and microwave in-room...plus indoor pool. Wonderfully helpful staff at front desk and at breakfast. Highly rescommend this hotel.

"Comfortable, Clean, Great Pool!"

5
10/08/2016

Great location in a lovely city. Excellent stay for my daughter and grandchildren. Kids lived in the pool! Reception had their room prepared for early booking (as requested).since they came from Northern ON. Thank you Best Western.....

"Convenience and Cleanliness"

4
09/08/2016

This hotel is located conveniently off Hwy 403/QEW between Niagara Falls and Toronto. Lots of parking space and exterior of hotel is quite attractive. Room is decent and quite comfortable, AC, TV, fridge and internet all worked well. However the cleanliness inside the washroom needed attention. The floor, corners, bath tub, etc. Otherwise it's a good and comfortable stay.

"best westurn burlington"

2
09/08/2016

not worth the value, would not recommend, breakfast room was a zoo, complete turn off for the stay. water pressure very low, broken shower head, could not even supply cup lids for take out coffees.young girl at counter was very helpful with directions.will be a last resort for us to to return.

"Great Value!"

4
05/08/2016

The staff at this hotel were helpful and accommodating to all my requests. I enjoyed my stay and while I would not consider the room to be luxurious, it had everything I needed. The bathroom could use an update though and the face cloths I encountered were fit for the garbage. A very noisy AC unit that I couldn't get to stabilize left me with an average sleep in an otherwise comfortable bed.

"An ok place to stay"

3
04/08/2016

This is a decent hotel with pros and cons. We chose this place because of the free breakfast. The breakfast was good but it's served in a small room so you may not get a table if you don't get there at a good time. Another good aspect of this place is the pool. It's a salt water pool and is kept clean and it was nice to have a hot tub. A con would have to be the house keeping. Our room really wasn't "cleaned" over the period of 10 days. We had our beds made and towels were changed but there were times they only left 2 towels for the 4 of us. Also the beds weren't the most comfortable I've slept in at a hotel. Overall it's an ok place to stay with the family and it's priced right.

"This location is ideal if you are taking the quick way ..."

5
31/07/2016

... through Canada from Ludington MI to Boston. Otherwise, the hotel was clean, the breakfast good, and the service courteous. It's far enough out of Toronto that the traffic is not absolutely terrible. My stay was almost ruined before it began by a parking lot repaving foreman. He tried to keep me from driving to the parking nearest my room, which I needed due to a very bad ankle problem.

"Overnight stay - July 23rd"

2
26/07/2016

Just a short review from our overnight stay. The room was okay, but the bathroom was not clean - hair in the bath and on the floor. The floor still had some stains (not sure what they were). No towels in the bathroom when we checked in. Pool and hot tub were ok. Best part was the breakfast. It was a busy, but thanks to Madge, she kept the food coming and went out of her way to ensure everyone was taken care of. Well done Madge. You made our stay much better with your gracious hospitality. Wifi very poor.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Anne M Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Good Night's Sleep"

4
26/07/2016

This was the closest and most reasonably priced motel we could find near Hamilton where we were going to see Paul McCartney in concert. I believe the price was jacked up a bit because of that (the concert), but the same was true for all lodgings in a twenty mile radius of Hamilton. The concert was great and we got back to the motel quite late, but the clerk said we could check-out late in the morning. It was a good thing because we overslept and didn't get out until nearly noon. We missed breakfast, but had a great stay. I would recommend staying at this Best Western.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great staff, nice room"

4
26/07/2016

This hotel was very clean, the staff was very helpful and the bed was excellent. The pool was a little cool, but there was plenty of parking and it is close to a lot of great restaurants. I would definitely stay here again.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Jim Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Good Hotel"

3
25/07/2016

Nothing fancy. Pool and hot tub could use updating. No shampoo in the room, and the AC didnt seem to be cold enough. Room was clean. Breakfast was ok.. sausage wasn't very good. Internet in the room worked. Parking wasn't a problem. I liked that parking, breakfast and wi fi were included.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Amber Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"A solid 2.5 star"

4
13/07/2016

I stayed here for work one night. Very friendly front desk. Room was nice and clean. Faced the highway so there was some traffic noise. Looked like the room had been refurbished in the last couple of years. The bed was comfy. The only downfall on the room was the original bath tub. Probably would rate a 3 star if the tub was replaced with a nice shower. Indoor pool. Wifi was fast and worked great. The breakfast is served in a room off the lobby. The room was large with lots of tables. I thought the breakfast was good. Terrible coffee. I would stay here again.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Family vacation"

3
09/07/2016

The hotel itself is good, location in Burlington is great. And this is why I have stayed here a few times over the last year or so. The issue is the breakfast and the limited number of staff. The breakfast is not up to Best Western standards,,, the breakfast room is very small and it is only open to 9a but the worst is the quality of the food! Powder eggs and the same type sausages for 2 years! The same 2 staff members that work the breakfast (6a-9a) are also the cleaning staff so one breakfast is done they start maid service and are done at 4p. I've had them come to my room at 350p to clean, I'm just getting ready to go out for dinner and was told that if they can't get in NOW they won't be back. If you're not a big breakfast person then this is a good hotel for you

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Leona Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great Stay!"

3
08/07/2016

We stayed for 5 days..rates were very reasonable. Convenient location for visiting in the area. Rooms were clean, beds comfy, and pool refreshing. The front desk little gal (sorry no name) was very pleasant and accommodating...others (males) not so....Breakfast was good....special kudos to the gal who baked fresh cinnamon rolls and passed them around with coffee refills... It would be nice to have benches outside in the front to sit on....

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Excellent Place to Stay"

5
29/06/2016

The staff was very courteous. Anything I requested they were up right away to deliver. Room was clean. Will stay again when I am in the area. Would recommend this hotel to anyone that needs a place to stay in Burlington.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Adeline Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Worst Western Inn!"

1
28/06/2016

I'm a regular guest here and im changing my name for this review to see if this hotel will make changes that they keep telling me will change. Where to start, staff is to busy on cellphones to greet you and all of them are very bad at recommending a nice place to eat and directions, it's like they don't even know the city very well. The room was ok, hair in the bathroom and on the towels, which are seen folded by the front desk, that can't be sanitary. Housekeepers like to tell their stories pretty loud between the rooms, across the hall, doesn't matter which guests or kids hear. Breakfast was a joke, stale .99cent bread loafs, eggs sit in a steam bath so it's a big brick after a few minutes, milk is kept in coffee jugs which smell at the top so it must be getting refilled before getting washed. Also housekeepers and staff are seen taking food before or with the guests.. Umm ok?? Key locks to certain rooms and the outside side doors work when they want, nothing seems to get fixed and if they do it's definitely not done properly as the "fix" doesn't last long. Unless you have to stay here for location or work reasons, just go to comfort inn or holiday inn, I'll be there soon!

"Family vacation "

3
28/06/2016

We just stayed for 5 days because rates were reasonable. The place was clean and accurately represented the pictures. Not a good spot if you want to walk to anyplace. The owner showed up one day publicly reprimanded a few employees and it was very uncomfortable to see it. Not very professional.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Chris Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great Stay"

5
20/06/2016

Stayed here for 1 night everything you could ask for friendly efficient staff. Room was very clean and the pool was amazing too. Also made use of the gym and breakfast was very good a choice of hot and cold all well presented and flavoursome. Can't wait to return.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Jsamra Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great for the Price!"

4
19/06/2016

I chose this hotel because it had an indoor salt water pool. The staff was friendly and helpful, the room very clean and pleasant, the included breakfast had both hot and cold treats and a make your own pancake or waffle, and lots of drink choices. The pool was excellent — a real treat after a day on the road. No dining room but lots of great restaurants less than a five minute drive away.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Lorraine Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great Hotel"

5
04/06/2016

This hotel is in a great location, clean, updated, spacious, friendly staff, great hot breakfast and the value for what you pay is unreal. I just stayed there on business for a week and it was great. I would highly recommend booking here.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Coralee Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great stay"

4
01/06/2016

We wanted a few days away in the Toronto area, and we wanted a pool and hot tub. Clean hotel, courteous staff and a free breakfast. We had a very enjoyable time. We caught the GO Train to Toronto for the day and enjoyed a quiet restful sleep. Good trip.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Troy Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites https://www.tripadvisor.ca/ShowUserReviews-g154984-d281342-r378891286-BEST_WESTERN_PLUS_Burlington_Inn_Suites-Burlington_Ontario.html#

"Not a great place - Just OK"

3
26/05/2016

Staff and breakfast are good but furniture in room is so old. bathroom was not that clean. Probably they need to fix some stuff in bathroom. Internet connection was TERRIBLE. Very slow wifi. Overall, not bad for one night or two, but not more definitely.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Very helpful"

5
22/05/2016

We came very late to the hotel and saw the pool, guy at desk offered to keep it open even longer because of our late arrival. Great stuff in breakfast and everyone trying to make it a great stay.!!!!!

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Nike Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"A wonderful stay at the Best Western PLUS Burlington Inn & Suites in Burlingto, Ontario, Canada"

5
20/05/2016

A wonderful stay at the Best Western PLUS Burlington Inn & Suites, in Burlington, Ontario, Canada. Very friendly and helpful staff. Clean and comfortable hotel with a great looking indoor pool, and free delicious breakfast. Definetely would recommend to stay here.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Family Vacation"

5
19/05/2016

We stayed at the Bestwestern Suites Inn and were very pleased. We enjoyed our hot breakfast every morning. The kitchen staff were so friendly and helpful. The one lady was so sweet she even brought my daughter some waffle blueberries to put a smile on her face. We enjoyed seeing her each morning. The housekeeping staff were always so busy. But would always stop to say hello and ask if you needed anything. Or if they could help you in anyway. And finally the desk staff. They were also very friendly and helpful. We stay at this hotel every year. My children enjoy the pool and hot tub. It is a good size for our needs. Also. For the breakfast. It would be nice if it went till 10am instead of of just 6am-9am. That way we could sleep in a bit more. But it's worth getting up for. Overall. This is our hotel of choice when we stay in Burlington. Holly D.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great hotel to stay at"

5
06/05/2016

Always a great hotel to stay at. Been here a few times when on business in Oakville. Great and caring staff. Great value for what you pay. Will come back again. Great proximity to downtown and business are of Oakville.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"I'd stay again"

4
05/05/2016

No restaurant on site but within walking distance to half a dozen goods places. Very quiet hotel, and an excellent breakfast included. Rooms are up to date and clean, tho there were some funky smells when we first walked in, I think it's there cleaning supplies, as I stayed here a week prior and had the same experience in a different room...hmmmm

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"excellent experience"

5
05/05/2016

great staff and service. location is great.. well lit and very nice breakfast. rooms are large and clean.very comfortable bed had a nice sleep.rate was a great value for money. free parking always helps will certainly return to this hotel.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"no bells or whistles"

3
28/04/2016

Clean enough but lacks any extras. Dont be late for their inconvenient and low choice breakfast...they lock the door promptly at 9a.m. Staff is nice enough if they aren't talking on their cell phones.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"It's just a hotel. Nothing more, nothing less"

2
22/04/2016

Used points, didn't want to use a lot. Was there for a sleep, and that's about it. Upon check in, agent gave me a wheelchair accessible room for some reason. I called from room asking for room with a tub, which he then seemed to realize he gave me a room meant for a person with a wheelchair. I went downstairs at nearly 2 am after an arduous drive from Montreal, to have the agent say that sometimes when using points, Expedia requests accessible rooms, which was clearly not true, because when I asked for a room with a tub, he was stumped that he'd actually given me one. Just be honest and tell me you made a mistake, it's fine, but no lying at 2 am.. After being given the other room (the second furthest from the desk at 2 am) thank you, we get to a reasonably clean room (the place was empty, not sure if there wasn't any closer ones) I was brushing my teeth, and noticed some dried urine next to the toilet, just take a moment please to make sure that isn't present for your guests please. All in all, it's fine. I avoided the Motel 6 because I thought the $59 per night would have meant a sacrifice, but I think I will try that and save some money, as this BW room, in my opinion, isn't worth more.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"One night stay"

4
21/04/2016

We checked in for one night. Check in was easy, finding the room was easy. A nice clean room 2 queen beds. Grab bars in the shower/tub area would have been helpful for my parents. Our stay was short and I did not have enough time to use the pool. It looked very inviting, especially the hot tub.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Team Tournament"

4
18/04/2016

As a location for the tournament in Hamilton, this was a got place to be as its close to the 403 and QEW. Hotel was clean, beds were comfy, staff are great. Unfortunately there is no common area for the group to gather in the evening as we have had in other hotels, and the breakfast was rated as poor by everyone

Nady G, Public Relations Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites https://www.tripadvisor.ca/ShowUserReviews-g154984-d281342-r365233664-BEST_WESTERN_PLUS_Burlington_Inn_Suites-Burlington_Ontario.html#

"Serves the purpose"

3
16/04/2016

Quiet hotel that is easy to get to and clean. The hot tub area is clean, large and comfortable with only one drawback; the timer has a maximum setting of 5 minutes and has a delayed start, so really you just barely get into the tub and relax and a few minutes later you have to get out to start it again. Room was large and clean. I had a King Size bed with children's size itsy bitsy pillows. The bed was comfortable but not pillows. As with many budget hotels, bargain coffee and paper cups. Lots of free parking and restaurants nearby if you are driving. When I booked I was sure that it mentioned a continental breakfast was available but neither the check in clerk or on checkout was I told about it and I didn't find anything. While check in was quick, no information about surrounding area or breakfast was offered and the booklet in the room was for 2015 events so not helpful to a guest.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites https://www.tripadvisor.ca/ShowUserReviews-g154984-d281342-r364633359-BEST_WESTERN_PLUS_Burlington_Inn_Suites-Burlington_Ontario.html#

"Rooms look nice"

3
08/04/2016

We checked in here for 3 nights. Check in went well. It was quick. We got to our room and were impressed at how clean it looked. The more we went through the room the more we realized whoever the cleaning person is is not doing there job well. We found a pair of socks brand new in the room. We found a jbl headphone guide next to the bed. There was some kind of mold in the shower area. Over all someone needs to properly clean these rooms. Our room was room 209. The room has a tv, fridge, 3 piece ensuite, king size bed. Desk to work at as well. Our experience in the hot tub was that the jets were not working. The pool was warm. The gym was basic but not a lit of people used it. There was a continental breakfast which jad the options of yogurt, waffles, hard boiled eggs, sausage, toast, bagels, danish and cereal.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Convenience"

3
05/04/2016

Close to highway and restaurants, easy to find, lot of parking spots. The in-room water pressure is weak. During my stay, the hot tub is not working properly. But it's fixed after we come back from dinner.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Lovely Hotel Like you would expect from BW"

5
30/03/2016

Good hotel, just like you would expect a Best Western to be...I stayed only one night would have loved to stay longer...didn't have a business requirement for that. The only thing I might want reviewed is requesting to place a hold on my Credit Card for incidentals despite the fact that I am a BW Rewards Diamond Card holder. I would also like the opportunity to order a freshly made Spanish Omlete / Denver Omelete made to my taste as part of the breakfast...maybe the BW class has to be upgraded?

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Chineyeze, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Amazing stay"

5
22/03/2016

This place was amazing, staff was friendly and polite. Continental breakfast was nice. The room was decorated tastefully. Excellent cleaning service room was amazingly cleaned everyday. Has a swimming pool and fitness center. Hotel has WiFi and lots of channels. Can not complain about anything, even the price for the week was a fantastic. I would highly recommend this hotel.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Syed Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Fantastic stay"

5
21/03/2016

Stayed for 5 days, Place was amazing, the staff was friendly and very helpful. Room was cleaned and everything in order everyday...comfortable and quite...would stay again. They have a fitness center and a swimming pool which was very nice.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Abdul Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Good stay"

4
08/03/2016

I enjoyed my stay and everything was good. The hotel is clean and quite with a decent size pool good hot breakfast. Close by major roads, shopping centres and restaurants. This hotel is good whether you are with a family or on business.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Tarek Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Location and Value!"

4
08/03/2016

I stayed in a king jr. suite that had ample space, nice opening windows, modern décor, a great tv with a good channel system, high ceilings and most importantly a really comfortable bed. A well looked after full breakfast buffet was offered and we ate hot and grabbed fruit to go. I wasn't thrilled with the bathroom, a bit small, but mostly didn't like the coffee machine and condiments located there and it needed a new shower curtain or a good cleaning. Rectifiable problems. Yours sincerely!

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Kerry Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great place for a quick stop."

4
02/03/2016

Friendly staff, clean rooms and quiet. Pretty typical side of the highway kind of neighborhood so expect 4 lane roads and strip malls, but its an easy hop back on the QEW to get to more exciting places or a great place to recover overnight from a road trip.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Val Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Very bad expeiance at Best western"

1
24/02/2016

Breakfast always cold and not much variety. My room was always cold. Internet did not work most of the time. Old Furniture and washroom. Very small gym and pool. Very noisy. I would recommend people not to go there. I would recommend people not to go there. I would recommend people not to go there.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Mr. Ayman Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. When you have an issue with the room and breakfast you should tell the front desk. or the Manager the same day you have an issue but you stayed 3 days without telling anyone even when you checked out you did not mention this. If you mention this we could solve the problem. The hotel was renovated a month ago and all the furnitures are new. The room temprature (Air condition) is controlled by the guest who occupied the room, not the hotel. The air condtion is working fine. If you had asked the front desk the issue they would show you the Termostat to contol and change the temptature as you like. The gym and the pool is the same size as most hotels. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Zine G. Zine Front Des Manager BEST WESTERN PLUS Burlington Inn & Suites

"DISGRACEFUL"

1
19/02/2016

I set up a group block of rooms at this property in hopes that they would be a good hotel for my client, but management has been entirely unprofessional and unresponsive in their communication with me. I recommend avoiding doing business with this hotel.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear The Hotel never recieved any invoice till late on Jan , 2016, and this comments here only for guests feed back not for Business work Best regards

"Quiet and restful night!!"

5
14/02/2016

Stayed there one night on a Friday. During the night, the hotel was really quiet. We took the 1 king bed. The room was big and the bed was amazing. The hot breakfast was good with scrambled eggs, sausage and hash brown. Free parking is included. Wi-fi was fast.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager

"Very nice stay"

4
09/02/2016

I booked in here for one night as I had an early meeting the next day. The hotel was as expected. Very clean, mostly quiet, a nice quality room, no thrills, but also not a let down. The room was very clean, the bathroom was spacious and also clean. My room was on the highway side, and there was a bit of noise, but once I put the fan of the heating unit on it drowned out all the noise. I really needed wifi for the trip to get business done and the connection was very fast and reliable which was awesome. I was worried about a good nights sleep as there appeared to be a hockey team staying at the hotel, but it looked like the front desk did a great job keeping the team together and other guests separate. I didn't hear anything which was also very welcome. Breakfast was included and was okay, pretty much what you would expect from a free hotel breakfast, but still nice to have included. Staff was very friendly and for a night or two this is a great place to stay.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager

"Expected more"

3
08/02/2016

Stayed at this hotel for three days. Very Fast WiFi, Great Breakfast, and free parking. First day was fine. The next two nights the people next door were very loud, fighting and kept us up all night long. I complained to the front desk after the first night of noise and not only did the employee seem not surprised but I wasn't offered an apology, just a I'll look into that as he hopped on his computer. The noise continued throughout the day and into the next morning. Because of this we checked out of the room and went next door to Canada's Best Value Inn, which was half the price, the room was bigger, was recently updated, and came with a Kitchenette, Couch with pullout sleeper and a side Chair. Can't say I wouldn't rent from Best Western again, just maybe not this location. For the $235 a night we spent. We expected much much better!!

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Mr Jeff Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Nice and quiet stay - 3 Stars"

3
22/01/2016

I had a very nice and quiet stay here. The room was clean and large enough to be comfortable, not crowded. Pool is great. Check in was awesome. Only downfall? There was no vending machine on my floor (and if there was, I certainly couldn't find it). This is the only negative remark I have about this place. Overall, I enjoyed my stay here, and it's a decent option to consider if you're going to be in Burlington.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Good as usual"

4
21/01/2016

This Best Western Plus hotel is good, as you may expect from Best Western Plus hotels. However, it is hard to mention something in which it excels. The room was good,clean. Bathroom was good, clean, although it is getting a little bit old. Breakfast was good, although I have had it better in some other Best Western hotels. Saturday was very busy and we took our breakfast to our room because there was no place in the breakfast room. It's on the freeway, very convenient, while at the same time it is quiet. Sufficient parking space. Good location, close to stores and shopping mall. Staff is friendly, as usual. Again, nothing special to mention. All as you may expect.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great stay on the way!"

4
15/01/2016

We stayed at the BW Plus on our way to meet friends in the area. The bed and bedding were so comfortable. Our little in-room coffee maker was not working and within 10 minutes of calling reception we had a replacement. Service was great. Morning breakfast had enough choices to fill you up and get you going.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Ruth Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Maintenance issues"

2
15/01/2016

Awakened during my first night by extremely noisy heating unit. Had to pack, move to another room, unpack, and then get back to sleep for 5:30 am rise time. No one offered to assist me with this, nor did they offer any compensation for a lousy night's sleep. Not even point for my BW card. Couldn't get the manager to speak to me during my 5-day stay either. In the new room, the tub backed-up a dirty grey scum while I was showering. I had to make a special effort to clean my feet after that. Didn't use the shower after that. I have stayed at BW hotels many times over the last couple of years and I like them. This one isn't horrible, they just need to step up their maintenance and be more preventative about it than just reactive (though I think they have been skimping there, too). If they fixed the issues that I have mentioned, I would recommend this hotel to others. It's just that a missed night's sleep (2 out of 4 this time) is not acceptable. A good night's sleep is the primary purpose of a hotel after all.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Nothing fancy but does the job"

3
09/01/2016

I stayed here for a couple nights on business in early January. Given its very low rating (2.5 stars) my expectations were low, and fortunately it did exceed those expectations. The location turned out to be not that great for me – perfect if you want to be near the highway though. Staff were friendly but not as helpful as could be. There was a pool and hot tub but I did not get the chance to use either. I don't know whether they have a gym. I did go to the breakfast, which ends quite early (9 am) but never a problem getting food. The waffle maker konked out on the second day but I was happy with eggs and yogurt. They also give out free newspapers in the lobby – something many 4 and 5 star hotels refuse to do. The water pressure in the shower could have been better but hey, it's 2.5 star. The reviews are right that you hear noise in the hallway - fortunately it was during the week and I had few neighbours. Otherwise no complaints about the room. Good selection on the TV. Kinda funny that they like to paint themselves as "environmental", asking guests to reuse towels and sheets, but then at the breakfast all the cups, plates and cutlery are throwaway. That should be changed. Note that the hotel is in the middle of a rather tourist-unfriendly area. I took a city bus from the GO Station and it's not the easiest place to reach on foot (got off the bus at Burlington Mall). The neighbourhood is all cars, I walked around a fair bit and only saw one other pedestrian the whole trip. There is a great sushi place nearby – Bento Sushi – and that's actually a main reason I chose this hotel. About 10-15 minute walk away. If you want to be closer to downtown, stay somewhere else, but if you don't care about that, and just want to be near the highway, I could recommend this hotel.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Mark Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Almost like coming home"

5
01/01/2016

This is the hotel of choice when we come to Burlington. Clean, friendly with good facilities. The location is very good for access to Toronto or Niagara Falls. For us though, it is conveniently located close to where our children live.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Mr/ Hays Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Best Western Burlington ... Okay but pricey than most"

4
25/12/2015

Hotel is nice. Warm lobby. Breakfast okay. Coffee not that great :( ... Room with King Bed, fridge, microwave. Clean. Nice bed. I prefer Fairfield/Marriott. Staff is VERY nice however. For the price we paid, expected a bit more ($130) .. STAFF is very nice. Perhaps have music in the main lobby. Very quiet. It was days before Christmas. Have some FA LA LA for new guests.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Great stay"

5
23/12/2015

I wanted to have a one night getaway with my kids and wanted it to be convenient for my hubby who was working to join us for the night. I picked this hotel because I wanted a pool for the kids to enjoy and I wanted breakfast included. This place was perfect. The pool is small but the kids didn't need anything else. They had a blast jumping in and swimming around. We used it both in the evening before supper and in the morning before checking out and both times we were the only ones. Breakfast was great. There was plenty to choose from and it was very tasty. The staff were great too. They helped with whatever needs we had and they were great with my kids too. Thanks.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear MomTraveller12 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Best Western Burlington Inn and Suites"

4
18/12/2015

overall the stay was very good, friendly staff will to help, rooms are a bit dated but very clean. lots of road noise from the highway. the area is close to some really nice places to eat and shopping is not very far away.

"Convenient"

5
09/12/2015

Nice Room, upgraded on arrival to the hotel. The Best Western loyalty program is a Plus. I always enjoy the comfortable bed and crisp clean linens. The staff was helpful with my computer issues. I did not have breakfast, not my thing, but a lid for my takeout coffee cup would have been helpful.

Nady G, Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Kerry P Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Comfortable room"

4
08/11/2015

Located just off the QEW. Would be a good base for trips into Toronto or the Niagara region. The room was spacious and comfortable with modern decor. Friendly staff. A typical selection of items for breakfast (eggs, waffles, sausage, bread, bagels, fruit), with sufficient quantities available to fill us up.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Recent trip"

4
25/10/2015

This hotel had easy access from the QEW after a long drive from Ottawa. Met my expectations for staff professionalism, room cleanliness and comfort. My room had a bathtub which I prefer. Many new hotels with only showers. Breakfast was part of the deal which I enjoyed with quality choice and helpful staff.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Gary D, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Convenient Week"

4
02/10/2015

Booked through Expedia an entire trip, including this hotel for a last minute urgent trip for a funeral. Shared a room with a brother. This was a great deal for us and convenient to all the places we needed to get to. Would definitely use again for "Business like" trip. Probably not so good for travelling with kids.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"A nice motel"

4
25/09/2015

My colleague and I shared a room for one night at the Best Western Plus in Burlington on Queensway while we attended a conference. Although the motel was located on a busy street and faced the very busy QEW highway, our room was exceptionally quiet. We didn't hear any traffic noise during our stay; even though we kept the window open all night. Our room was located at the back of the motel, so I don't know what the traffic noise would be like at the front of the motel. The room was clean and modern. The two queen-size beds were very comfortable, and each bed had four fluffy pillows and a comfy duvet. There were lots of bathroom towels, shampoo, conditioner, soaps, a coffee machine with coffee packs, an alarm clock, a bar fridge, and a microwave in the room. Although there wasn't a hair dryer, there was an ironing board and an iron. The free Wi-Fi was easy to access with the user name and password provided by the front desk. There was desk in the room so we could easily use our laptop and tablet. Bring your swim suit and work-out clothes, as there is a swimming pool and an exercise room on site. Parking was free. The free breakfast was better than most motels I have visited. Breakfast was available from 6:00 AM until 9:00 AM. There were scrambled eggs, hard-boiled eggs, bacon, pan-fried potatoes, make-your-own waffles, yogurt, a variety of cereals, muffins, toast, bagels, fresh pastries, jams, peanut butter, cream cheese, coffee, tea, milk, orange juice, and fruit. Although the coffee was weak, the rest of the breakfast was tasty and filling. The staff members were kind and pleasant…check-in and check-out was fast and efficient. I would definitely stay there again.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites Report response as inappropriate

"Visiting family"

4
18/09/2015

We stay at this hotel 3-4 times a year. We go visit our son and grandkids that live up there. The reason we chose this hotel is because it is so close not only to their home but there is lots to do around there. Lots of shopping. The rooms are quite comfortable and the lobby is pleasant to sit in. Especially in the winter months to just relax by the t,v. and enjoy the warmth of their fireplace. They also offer a free continental breakfast in the morning. Quite tasty and a good balance to choose from. Especially if you just want something light. There is tons of parking and pretty well lit at night as well. The pool is also pretty good. Could use a bit of an upgrade on their hot tubfacility though. Not very warm and the jets are not that strong. I would definitely recommend this hotel if you are passing through the area. Also very close to main highways so you're not searching all over trying to find a comfy bed to lay your head on after a long days drive.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"Not a great experience"

2
15/09/2015

I was recently visiting family, along with my mom and 11-month old daughter. We decided to stay at the Best Western Plus because of its location and because we had stayed there in the past and had a positive experience. This time, it seemed like we were constantly disappointed with the room and service staff. While not all of the following are really a big deal, I think it shows that there are some serious housekeeping and management issues that have affected the quality of this hotel. We will not stay here again. RESERVATION ISSUES The room was listed as a two bedroom suite and cost $250 a night. We had assumed this meant a small kitchen/lounge area with two bedrooms off of it. There was only one bedroom. The manager explained that the main area is considered the second bedroom because of the pull out couch. We felt this was somewhat misleading. ROOM CONDITION/CLEANLINESS There was no blow dryer in the room (the front desk clerk was able to find a replacement after considerable effort). There were construction materials along the wall in the hallway next to our room. The toilet was finicky (it would not stop flushing sometimes without jiggling the handle). The shower faucet came off in my hand. There was only one lamp in the bedroom, which made the room very dim and difficult to see. When I wiped down the fridge handle, brown/black dirt came off. There was a cherry stem in the sink. HOUSEKEEPING ISSUES Room service did not clean the room the second day. We took the "do not disturb" sign down before 11:00am. When I asked the front desk clerk if our room would be cleaned (around 4:00pm) he just said no, housekeeping had left for the day. I asked for 4 clean towels and he was able to come up with 3. MANAGEMENT When these concerns were brought up to the front desk at checkout, we were told that this was mostly a housekeeping issue (as though that was not her concern) and that she could give us a whopping $25 credit. The bill was over $800. The manager was standing right there, but did not offer any apology or any interest in the situation. BREAKFAST On a more positive note, the complimentary breakfast was very good, except that it ended too early, at 9:00am. The breakfast hostess was very friendly and accommodating. OVERALL IMPRESSION A quick glance around this hotel and it would seem to be adequately clean and somewhat up-to-date. But a closer look shows a serious lack of care, customer service and attention to detail. I felt we paid a high price tag for (at best) discount hotel treatment.

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at Toll Free: 1-866-280-7778. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites

"An overnight stay"

5
14/09/2015

Attrractive exterior and lobby. Lots of parking. Helpful staff, nice amenities. Salt Water Pool was inviting, but had no time to enjoy. There were no problems with the room, at all. No issues with cleanliness and check-out was a breeze. We even liked the shampoo!

Nady G, General Manager at BEST WESTERN PLUS Burlington Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at Toll Free: 1-866-280-7778. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nady Guirges General Manager BEST WESTERN PLUS Burlington Inn & Suites