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Best Western Hotel Mirage, Milan

4.5/5  - basé sur 919 notations.
Viale Certosa, 104/106, 20156, Milan, Italy - See map

The Best Western Hotel Mirage is located in the heart of the Italian economic hub, in a strategic position, just a few steps from the main places of the city. The hotel is set in Viale Certosa and is well connected with the main city roads, very close to Fiera Milano and Fiera Milano City exhibition sites. The good position of this hotel allows guests to discover the soul of the city, moving between elegant boutiques and trendy nightclubs. The hotel has 86 elegant rooms, some available with parquet and whirlpool. Each room is soundproof and provided with air conditioning, free Wi-Fi, television with satellite and pay television channels, phone, safes, minibar, coffee maker and bathrobes for all guests. The Best Western Hotel Mirage is a 4 Star, perfect for any kind of traveler. It has a well-equipped gym, a bar open from 10:00 a. m. until 1:00 a. m. , Wi-Fi, storage, 23 parking spaces and shuttle service available during the main trade fairs based on availability and on request. This hotel, with three well-equipped meeting rooms, is the ideal solution for the business universe. Enjoy your stay.

Best Western

Hotel Mirage

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 921 guest reviews
NOTE ISSUED
Excellent
380
Very Good
427
Average
98
Poor
9
Terrible
7
REFER TO NOTICE
Business Business
261
Couples Couples
261
Family Family
177
Friends getaway Friends getaway
106
Solo travel Solo travel
64
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Staff and clean rooms"

5
15/06/2018

We were on a business trip and stayed one night at the Best Western Hotel Mirage. The rooms are well equipped and very clean. The staff speaks perfect English. Special thanks to Domino who helped us find a parking spot near the hotel. Great service and very friendly.

jio03, Direttore vendite at Best Western Hotel Mirage, responded to this review
Good morning Miss Ivana_Cvijanovic thank you for your beautiful review, we are happy you found our Staff a Great Staff and clean rooms Hoping to see you again at Best Western Hotel Mirage Good life Angelo Caserta Sales Manager

"good location if you come for the exhibition"

4
24/04/2018

I spent 4 nights now as I visited the Salone del MObile in Milan. The hotel has a special shuttle to the exhibition grounds and pick upo service at the end of the day. Convenient public transportation just in front of it to the Center of Milan. Service was excellent, good breakfast (additional charge of 6 EU per day). Comfortable room. Rooms facing the viale Certosa are more noisy than the others.

"Good Price/Quality"

4
27/11/2017

The rooms where comfortable, they have a good variety during breakfast and there is easy access to public transportation. I recommend it for solo traveling, business as well as couple. Additionally, the staff is very polite, attentive and helpful.

"Convenient Location"

4
12/11/2017

The BW Mirage is, in many ways, a standard nice hotel. Our room was clean and comfortable (although my neck and I will never get used to the flat pillows offered in Italian hotels), if not remarkable. The staff was friendly and courteous, even as we left at 3:30 AM to catch an early flight. While not centrally located, the hotel is very convenient, being right on the tram line connecting to the town center. I was nervous, hearing said tram rattle past, that our street-facing room might be noisy, but the hotel wisely provides heavy, automated shutters, which very effectively shut out the street noise.

"Recommended!"

4
09/08/2017

Stayed in February 2017. Nice location, but not in center. Maybe 20 min by tram. Rich continental breakfast with big variety. Very comfortable beds. Excellent services.Very good value for money. Recommended! - after 22:00 h. you will need a taxi.

"Great Stay"

5
16/07/2017

Rooms were awesome! Breakfast had a great variety. Great price just a 10-15minute trip into the city (or a nice long walk if you're game). I wish I got the name of the man at the front desk. He was amazing in organising us transport to the airport. There was a little bit of miscommunication with the driver but the receptionist sorted it all out for us promptly and with a smile. We really enjoyed our stay here and loved that we were greeted with a smile each time we walked back into the hotel.

"Handy location, decent price"

4
09/07/2017

Stayed in July 2017, price was okay , location out of town centre but great links by tram to centre, tram stop right across the road from the hotel . Tram tickets bought from hotel reception for 4.50 euros for 24 hrs travel on tram, bus and metro , great value. Room was small for a triple , breakfast was good .

jio03, Manager at Best Western Hotel Mirage, responded to this review
Good morning Graeme thank you for your good review and hoping to see you soon best regards Angelo Caserta

"Good budget hotel"

4
04/07/2017

Although it's a good 25 minutes from the city centre, there's a tram line that goes directly to the city. The price is a good deal less than the city centre. Friendly staff. Good value breakfast - Euro 6 for a buffet of fruit, cereal, pastries, yoghurt, eggs, coffee and juice. They even let us in early after we arrived on a morning flight.

"Surpassed expectations"

5
30/06/2017

Stayed 4 nights in the hotel (with my brother), and though the surroundings aren't that attractive, the hotel itself more than compensated, the staff in particular being most friendly and helpful. The room was air-conditioned (essential in 35C temperatures), and though not overly spacious (a twin-bedded room), it was more than adequate, with a wardrobe, safe, desk and an attractive bathroom with shower over the bath. The daily cleaning was to a very high standard. There was a little traffic-noise, but not obtrusive. Breakfast is served on the 6th floor, with a small outdoor terrace . There is a good selection on offer - the usual bacon, with scrambled eggs (plus boiled eggs), bread and rolls, a range of cereals with a variety of yoghurts, and a good range of juices and fruit (fruit salad and fruit in juice) including fresh fruit. With cakes and muffins in addition to all of the other food items there's something for everyone. The tram stops right opposite the hotel, and the 4.50 Euro 24-hr ticket is also valid on the Metro. If you're going to be in Milan for a few days (there's plenty to see and do), then I think you can get a multi-journey ticket. Whatever you buy, remember to validate the ticket in the yellow machine on the tram - failure to do so can result in a hefty fine! While breakfast was very good, evening meal options are limited. However, the Oasi restaurant - 1 minute's walk - offers good food, with very friendly service, at reasonable prices (the usual pasta/pizza, but also some meats and fish options. House wine costs 12 Euros for 1 litre. There are other restaurants in the vicinity, but we were happy to return to the Oasi each evening. The hotel is around 25 minutes from the centre - not a very scenic tram-ride, with lots of buildings sprayed with graffiti, sadly. At the stop beside the Piccolo Theatre (Lanza) you can easily change to the Green Metro line, which opens up lots of travel options (Do visit the Central Station - impressive!). On arrival at Milan airport we travelled on the Malpensa Express (20 Euros, return - lovely train) to Cadorna station and took a taxi to the hotel - 15 Euros. Would I return to Milan? - without doubt, yes. The same hotel? Absolutely! The abiding and over-riding impression is of a very clean and well-run hotel, with wonderfully friendly staff - I thought Guido must sleep under the counter in the Reception - he was rarely absent - but all the staff were equally welcoming and helpful. The hotel is very good value, especially for Milan, and can be heartily recommended.

"Nice Hotel"

4
28/06/2017

When we checked in we thought the room was too big for us party of 3 and we asked to change but there was no willingness from receptionist . But after I got in the room I realized that it was a great thing we didn't change rooms that were connected . The room was very clean . The Hotel's location was far from the City Centre but there's a great transportation system in Millan and we got around without any issues of having to spend too much money with taxi . in my point of view what I liked best was the connecting rooms and having breakfast included . Overall it was a great experience for me .

"Two night stay"

4
11/06/2017

Stayed here for two nights upon arriving in Italy. This is a nice, clean hotel. Staff are very helpful. Room is smaller, like most hotels in Europe. Has a nice lobby and a cool little bar off the lobby. It's a little far out from the city center, but the tram line stop is right across the street.

"Good in parts"

3
14/05/2017

I was there for 6 nights. First the positives, it's on the main tram line, just across the stop on the main road. So it's always convenient wherever you want to go. Very good restaurants nearby so you don't actually need to go anywhere far for dinner. Helpful staff especially the reception guys. Reasons why I did not give it 4 stars, was that the breakfast was the same everyday. No change, probably since they started their operations!!! Second reason, the fitness center was a farce. It's too small even to accommodate more than 2 people. The treadmill and stationary cycle is probably the cheapest available in the market. No other gadgets to speak about. Even the yoga mat is missing. A single free weights. Found towel only on the first day. I really appreciate the staff for giving me email instructions to get to the hotel from the airport.

"Nice place, clean and friendly"

4
07/05/2017

Cozy hotel, tram right across the street, 35 min of center, clean rooms, friendly staff. The internet connection is very hard to use - they have like a strange system to access it, not the regular choose the wifi and insert password. Small tv and bad connection, no good channels - only italian, bad quality. Overall, good price/quality report.

"Great hotel, rude reception staff"

4
20/04/2017

The hotel is great, the breakfast is really good, the location is good but the reception staff that helped us (the two that were there) were really rude and impatient in two different situations. The manager needs to pay close attenction to the guys in the reception! Meanwhile the staff at the restaurant were great!

"Good hotel in Milano"

5
06/04/2017

Very good hotel in Milano, price very good in report of quality services, room clean, staff of hotel is very polite. If i come back in Milano for sure will bee in my first options. Parking is with payments at 18 euro per day

"Fair hotel"

4
12/02/2017

Good hotel for a 2 - 3 day business stay. Clean, quiet, nice, small problem with parking. Good, very cheap breakfast, it is possible to eat an evening dinner at the hotel. Good of connecting to a center

jio03, Direttore at Best Western Hotel Mirage, responded to this review
Good Morning Mr/Miss Kornel F thank you for your good review, we are happy to read, you spent a pleasant stay at BEST WESTERN HOTEL MIRAGE. Hoping to have you our guest in the next journey in Milan Best regards A. Caserta Hotel Manager

"Good hotel"

4
13/01/2017

21/12/2016 Netrooo, Copenhagen, Denmark Nice hotel near centre.Warm room.I liked breakfast too. It is Clean . The staff was friendly.There's a tram stop just outside and line 14 will take you to downtown in 20 minutes.

jio03, Direttore at Best Western Hotel Mirage, responded to this review
Good Morning Theodore_athens thank you for your beautiful review We are happy you spent a good stay at BEST WESTERN Hotel Mirage Hoping to have you our guest in the next journey in Milan Best regards A. Caserta

"Good value for money"

4
21/12/2016

Clean and in great condition. The staff was friendly and helpful. Not much to see and do in the neighborhood. There's a tram stop just outside and line 14 will take you to downtown in 20-30 minutes. Tickets can be purchased at the front desk. If you don't mind staying on the outskirts and want to save a lot of cash, don't look any further.

"Excellent hotel with helpful staff"

5
27/11/2016

Spent 3 nights here as part of visit to Milan and Venice. Very clean and comfortable hotel. Great choice at breakfast . All staff were friendly and helpful particularly the reception staff. Travelled from Malpensa airport to Central Station by bus, then Green Metro line to Lanza, then tram 14 (14 stops - to Viale Certosa Cassella stop) and Hotel opposite on corner. Easy access to main sites- Tram 14 runs regularly and takes 20 ish mins to Lanza, can then walk easily down Fono Bonaparte to Castle / Via Dante then to Duomo. Hotel Restaurant doesn't serve food every night however strongly recommend excellent restaurant nearby - Immagine, Via Varsina

jio03, Manager at BEST WESTERN Hotel Mirage, responded to this review
Good Morning WilberEngland thank you for your beautiful review We are happy you spent a good stay at BEST WESTERN Hotel Mirage Hoping to have you our guest in the next journey in Milan Best regards A. Caserta

"Nice hotel to stay for city break"

5
10/11/2016

We stayed few nights with my husband. I would say very good and high quality hotel. All clean, bathroom also very clean which is most important thing for us. And breakfast was so good. They even had fresh juice and plenty delicious food. Staff very friendly. It's a little bit far from city center but you have tram near hotel and big shopping centre to buy food or other stuff. So really recommend this hotel for short or long stay.

"Super hotel "

5
10/11/2016

Stayed for 2 nights 7th-9th November 2016, great Hotel, very clean, lovely room, staff very friendly, great access to trams to central Milan. Well worth staying here. Breakfast was great, would recommend to visit..

"Very helpful staff and excellent value."

4
07/11/2016

We had two adjoining rooms and everything we ready when we arrived. the reception staff sold us bus tickets and provided instructions to get into the center of Milan. They had city maps and good restaurant suggestions. they could not have been more helpful. The breakfast was very good value at 3 euros per person.

"Absolutely Fantastic!"

5
02/11/2016

My other half and i stayed from Saturday through to Tuesday and i cannot fault the hotel one bit. From the minute we arrived the gentlemen on reception were nothing but helpful, they helped with tram tickets, tram maps and everything else that we needed throughout our stay. Our room was lovely, perfect for what we needed which was a base to explore Milan. The minibar was a nice touch too and considering we asked for more alcohol we still spent less than we would have in a pub! The tram is less than a 30 minute journey into the centre and you can buy the tickets from reception. I would definitely recommend this hotel to all!

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Good Afternoon eloisemcl thank you for your beautiful review We are happy you spent a good stay at BEST WESTERN Hotel Mirage Hoping to have you our guest in the next journey in Milan Best regards A. Caserta

"Great hotel."

4
02/11/2016

Stayed here when Saints played Inter in the Europa League. Excellent hotel with very helpful staff who made this stay even better, we've never stayed in a hotel abroad before and they made the visit more special. Breakfast was obviously different to what we're used to but delicious nonetheless, never ate lunch or dinner here as restaurants locally were well worth seaking out.

"Breakfast Service"

5
01/11/2016

Your staff need to be more aware about vegetarian/non-vegetarian options as they put pork/ham in the same pot side by side with scrambled eggs and guests who are not aware about not mixing vegetarian/non-vegetarian food, tend to use the same spoon for pork/ham and scrambled eggs. As a result of this vegetarians who also eat eggs cannot have eggs because pork/ham is mixed up with eggs. Ham/pork should be served in a separate serving dish and should not be put side by side. Instead these two dishes should be put away from each other.

jio03, Manager at BEST WESTERN Hotel Mirage, responded to this review
Good evening SMBHATTI_T21 thank you for your good review and important suggetion, I will inform my Staff to follow the procedures carefully to take care to all of our GUEST Hoping to see you soon in Milan and at BEST WESTERN HOTEL MIRAGE Angelo C. Manager

"Kennedys from Ireland"

4
23/10/2016

The hotel accommodation, staff and service was excellent however the restaurant (for evening meals) was closed during our stay. It is in a good location opposite a tram station and centre of Milan is only 30 mins away.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Good Afternoon williamkG9996EH thank you for your good review Hoping to have you our guest in the next journey in Milan Best regards A. Caserta

"Did the job"

4
22/10/2016

Stayed at Hotel Mirage for 2 nights, in a twin room with my 9 year old son, whilst visiting Milan for the football. Getting to the hotel from Linate airport by public transport was a little challenging, but going by the instructions I got off the hotels website beforehand, it all worked out. Sorry if this is long winded, but I found it very useful, so thought it was worth including. Take the no.73 bus right outside the arrivals terminal at Linate to San Babila stop (right in town centre), then the M1 (red) Metro getting off at Cadorna (about 3 or 4 stops from memory), then tram no. 19 (in the Roserio direction) from outside Cadorna station getting off at Espinasse Cassella (approx 16 stops - 30 mins). The hotel is on a street parallel to the Espinasse Cassella stop, about a 200 yard walk. This was the one and only time we took this route though, as on the main road opposite the hotel, there's the no.14 tram line which takes you directly to Duomo square, so much easier. Public transport can be quite intimidating in an unfamiliar, foreign city, but it is a very good, inexpensive way of getting round Milan. I purchased a 48 hour pass for €8.50 (kids are free and don't need ticket), which covered us for our entire stay....just make sure you get ticket stamped in machine on bus/tram when you first use it. Anyway, back to the hotel, which without doing it a disservice, is what I'd describe as ok and doing the job nicely. Although a little far out from the centre, the tram links work well and the room rate was good, making it the perfect base for our stay. Check in was quick, the room was perfectly adequate and clean and the continental buffet breakfast was alright.....but at €3 per person, it was good value. The staff on reception were always friendly and helpful too. It depends what your expectations are and although in my opinion I wouldn't really class this as a 4 Star hotel, for the price it was a great, good value base for a short city break to explore Milan.

"2 nights for football "

5
22/10/2016

Excellent hotel, room spotless. We had a third bed that made it a touch small but was ideal for us three. Breakfast typical European buffet but at €3 each was excellent value for money. Tram stop immediately outside, small Irish bar and decent Italian restaurant both within 150 meters.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for your beautiful words and hoping to see you agian in future, I remain best regards Angelo Caserta

"October in Milan!!"

4
22/10/2016

This was included in a British Airways package & because it was booked almost two months beforehand, was very good value. The facilities were what you'd expect. The location is quite a long way from the city centre but there was a tram stop across the road. Which would have been brilliant if you could understand the map.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for your positive review and hope to see you agian in future, I remain best regards Angelo Caserta

"A football away trip"

4
21/10/2016

Friendly staff, nice Bar area. Good selection of breakfast food. Clean, spacious and comfortable rooms. 4 of us stayed 2 nights. It's away from the centre but the team is very convenient as the stop is opposite. Don't forget to buy travel tickets from reception that get you around.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thank you for your positive review and hoping to see you again at BEST WESTERN HOTEL MIRAGE, I remain best regards Angelo Caserta

"Brilliant. "

4
21/10/2016

Staff were friendly and helped when needed with good levels of spoken English. Cleaners left the rooms spotless and tidied up our stuff behind us even when we said just ignore it. Only bad thing is the long journey to the town centre and also the breakfast wasn't as good as expected, maybe because we came towards the end. Overall had a lovely stay and would definitely come back!

"Chooses rooms away from road"

4
15/10/2016

Convenient location right opposite the tram station, but there was too much noise of the road in our first floor rooms. Breakfast is good starting 6.30 am . Choose rooms on other side. Beds comfortable, bathroom good. Staff helpful. No complaints.

"Birthday city break"

4
11/10/2016

Approx 4-5km from city centre (1hr walk) however sat right next to the tram stop. The number 14 takes you right into the centre every 5-10mins until 2am and Milan has a great way to travel paying just €4.5 for a 24hr period on any tram or bus so works out great. Reception was good and helpful, room is good with hard polished wood floors, big firm but comfy bed and pleasant bathroom. TV is a bit poor with just 2 English tv channels but internet is good and free. A couple of negatives; our room was on the busier road side next to the tram stop and traffic whilst not mad is noticeable and despite the trams slowing to every 20 mins by midnight you can hear them. Breakfast was "ok" and the only real reason this wasnt 5 stars, very average with juice, continental and some dried scrambled egg, cereal etc,ok for a light start but dont think its a full cooked, the other very small point being the room tea/coffee cups, they are like dolls cups and a bigger cup would be nicer. Ut its a small thing. All in all with the convenience of the tram on the doorstep etc we would stay again

"Wonderful stay"

5
06/10/2016

We stayed for 2 nights while exploring Milan. The staff was excellent; very helpful with directions and recommendations. (They recommended L'Immage for dinner--it was one of our best meals in Italy). The breakfast was a great deal--we enjoyed it each morning. Convenient to the Tram. The rooms were clean, comfortable (air-conditioned!), and spacious. Highly recommended!

"value for money"

4
03/10/2016

Very nice hotel. The location is perfect (tram station just meters away), excellent price, especially for the time period I had been in Milan (Monza F1 race). Nice breakfast and the staff was very polite too.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
HI Mr Nikos thank you for your positive feedback concerning your stay in our BW Hotel Mirage in Milan. Looking to see you in the future, we remain Best regards A. Caserta

"Nice Milan hotel"

4
26/09/2016

Overall nice hotel, tram station is just opposite the street which take you directly to the Duomo Milano. The breakfast was normal however there are few nice restaurant around the hotel and Mcd was nearby too if you are going to have some fastfood.

"Not that convenient for Monza F1"

3
24/09/2016

We chose this hotel because it still had rooms available at a reasonable price for the F1 race weekend. It offered secure underground parking for 15 Euro. It is situated on the tramline # 14 for easy access to the core of the city. What we did not realize was that there were no easy connections to the subway. You had to take the tram to Cathedral Square then double back on the Subway to the Monza station before catching a bus to the track, in all a one and a half to 2 hour trip. The rooms did not disappoint and had some of the upper scale conveniences of the Best Western brand in Europe. They offered a comprehensive breakfasts on the top floor. Several restaurants within walking distance but the area around the hotel off the main drag felt a bit dodgy at night. We felt safe travelling a group of 3 couples but would not have ventured out solo. Overall, good value for Milan, but I would look for somewhere closer to the core for an average visit.

"My rating says it all!!"

3
20/09/2016

Only worth staying here for a couple days at the most. The staff are polite but not so friendly.me and my partner stayed in a standard double bedroom,which was nice and of a decent size. They have a nice selection for breakfast,the only thing that let's them down,is the quality of some of it. Also on our last day we planned on using the fitness room,to only find out it was out of service. As there were no signs or nothing was mentioned on arrival,we were very disappointed. The mirage is located in a very quiet part of Milan. There's not many shops or restaurants within this area. Staying here puts you some distance away from all the tourist attractions,but if you love travelling,It makes the holiday even more interesting. I recommend visiting the duomo area,there's plenty to do,shopping,tourist attractions,restaurants etc.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Good morning GermainsRatings first of all thank you for your review. About the gym is true, we regret that last week for two days it was closed due to a water leak from the air-conditioning fan coil. Regarding our breakfast, I want to reassure you about the products offered, its are all top quality products both fresh and packaged, here below some brands like Nutella, Valfrutta, Nestle, Colussi, Bindi, Kellogg's, products Milk Soresina, Salumi Rovagnati, Sharr products Gluten-free and many more. The location of the BW Mirage Hotel is not central but well served, the TRAM 14 with stops right in front of the hotel and leads directly to the Center, why you didn't ask information to my Staff at the RECEPTION, they would have given you all the information about our area, here below some shops around the hotel, a big mall IL PORTELLO 500 meters from the hotel, a big center footwear SCARPAMONDO 200 mt, 100 mt a CARREFOUR, about RESTAURANTS we have different choice, a RESTAURANT / PIZZERIA just opposite the hotel, a good fish RESTAURANT FIORENZA 100 meters and a good restaurant L'IMMAGINE famous for meat plates, attraction SAN SIRO STADIUM, ACQUATICA pool, Racecourse, Milan SOccer Team House. Hoping to have you again our guest in the next stay in Milan Thanks again for your time and best regards Angelo Caserta

"The best price-quality ratio"

5
16/09/2016

Stayed for the second time. Like almost everything about this hotel, especially its location next to the tram stop (?14), room amenities, cleanliness, hepful and pleasant staff, excellent breakfast for its price. The only problem - wi-fi disconnected several times.

"Best hotel !!"

5
01/08/2016

We cannot imagine a better hotel experience considering the reasonable cost. It starts with the reception staff that are helpful. The can even sell the tram tickets you need and will explain how you travel effectively in the city. We had two connecting rooms (102+103) for two adults and two kids, and these are just perfect in design, condition and function. For only 3 Euro per person per day, you can get the breakfast buffet on the 6th floor. This buffet is great and run by such a professional and committed team. By the way, you can park on the street outside the hotel for free.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Many thanks for the preference accorded, we hope to see you again in future. Best regards Angelo Caserta

"Very good hotel"

5
06/07/2016

Good hotel. Very clean rooms. Helpfull stuff. If you need underground parking for additional price. Just 30mins by tram to Duomo (city center). Stop is just in front of hotel. Breakfast is normal. Not poor.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanks for the preference and for your positive review. Best regards Angelo Caserta

"Short stay"

4
27/06/2016

Nice hotel in not very busy part of Milan. Room are clean and reasonable. The service at the reception was good but room for friendliness. European breakfast with a nice variety including fresh served fruits. Public transport in front of the hotel.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for the preference accorded to us and also for the positive review, we hope to see you again in future. Best regards Angelo Caserta

"Pleasant, good value and clean"

4
20/06/2016

Stayed there for 3 nights and the room was nice and clean. The wi-fi is great compared to many other hotels that i've been (same category 4*) Breakfast was good, and the front desk staff were helpful. The city center is about 30 mins away by tram, and the station is just in front of the hotel. I would say good value for money.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Goodmorning Sorin M, We thank you to devote us time with your beautiful rewiew, we are glad that you got comfortable with us, we hope to see you again. Best regards Angelo Caserta

"Nothing special, not the best facilities."

3
17/06/2016

Been there for business trip, the room was little bit small...the shower was disaster leaking all over the place. The crew was very nice and the other is standard. The value was ok for the staying nothing more than this.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for the preference, we remain Best regards Angelo Caserta

"Quite good"

5
04/06/2016

Hotel is located on Mediolan suburbs. You can easily commute to city center by tram. Quite far to get to railway station. The reason we have chosen this hotel was definitely the price which is very reasonable. The room we got was nice, but not too spacious. We definitely liked the fact that in bathroom there was bath :) breakfast not to bad, you can find something for yourself doesn't matter whether you are vegetarian or not. Huge plus for fact that you can prepare fresh juice by your own! Waiters are unbelievably awesome:) and serve coffee and tea with smile on their faces ;) Only think that might be changed is the reception stuff. In my opinion was at that time a bit stiff.

"Great value"

5
01/06/2016

I really enjoyed my stay at this hotel, which was for four days. The rooms is clean and of a good size for a solo bed, the bathroom is also of an adequate size with a bathtub and all the amenities are supplied, they also have a bidet which is a huge plus for me if you care about your hygiene! Room service was done daily, although it bugs me that they would still do your room in your abscene even if you have the DND button switched on. I never had breakfast during my stay so no idea what its like, the staff at the reception are really friendly and helpful with good english. They sell you the 24H tram ticket which is literally just across the street and it takes like 30-40 minutes to reach city centre (or 15-20 euros by taxi depending on traffic). If you are on a budget and don't mind using the local transport its a very reasonably priced hotel with good service and cleanliness.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Goodmorning 88SAB, We thank you to devote us time with your beautiful rewiew, we are glad that you got comfortable with us, we hope to see you again. Best regards Angelo Caserta

"Excellent support and tidy rooms"

4
21/05/2016

I was only here for one night and managed to get a last min offer. As other reviews have said it's a trek from centre of Milan, however with tram number 14 over the road it is not that bad. I had a small misunderstand on check out but this was easily over came, don't for get the hotel exit tax. Excellent breakfast a really good all you can eat continental breakfast. I would definitely return here and recommend it for others.

ANGELO C, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for the preference accorded to us, hope to see you in future, I remain best regards

"Helpful staff and free WiFi"

3
17/05/2016

Hotel is at quite a distance from city centre. Although its only 10min walk to the tram or underground but total journey was around 20min or so through tram. Also, I don't think it's cost efficient to take tram every day to the city centre unless you have already got a Milano card for 24hrs or more which allows you multiple journeys. Hotel itself was clean, basic breakfast which never changes in 4 days (same menu) and reception is 24hrs. The staff is very helpful and friendly. It depends on what one is paying for the stay but I think one was more of inconvenience to travel that far back to hotel from the city every evening (day end).

ANGELO C, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for the preference and for your review, assuring the best attention at all time I remain, best regards

"Unexpected conditions"

2
16/05/2016

The rooms were really small, all the water while taking a shower was falling to the floor and a man in the reception was being very rude and mean at the first day. The rooms were exactly next to the street and the type of hospitality was really middle for a four star hotel. Nothing special for a Best Western. I think there are much better places to stay.

ANGELO C, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanks for Your review, concerning the shower we are doing works in all room, we are sorry for any inconvenience during your stay. Our staff is professional and polite, always at disposal to resolve any problem and satisfy any request for all Guests 24 hours. We regret that we did not have the availability to extend for more days your stay, assuring the best attention, I remain best regards

"A pleasant 2 nights stay."

5
09/05/2016

Everything was fine except small misundustanding. When we were arriving we were promissed that the breakfast was included in the price we paid. But when we were leaving we were requested to pay for breakfast.

"Disappointed"

1
29/04/2016

- Rude front staff - Prostitutes directly outside of female and mixed gender - Breakfast staff working with attitude of annoyance at having to serve even though we reached 45 minutes before close of breakfast. They had put everything away early. In asking them for breakfast, we had a real arrogant attitude and uncomfortable experience in then the partial breakfast that came. - Poor Wi-Fi - not once did Wi-Fi work on any day. Paid £4 a day to provider in the UK for the entire stay. Went to the gym but again no Wi-Fi there. When complained - told should be working followed by another person telling me that it doesn't work and a ticket in place. No Wi-Fi for entire stay. - 5 Euro per night charge per person on top of the fee paid for the hotel. This fee was not mentioned anywhere when I booked the hotel. Because 3 of us - 15 Euro per night x 3 nights extra makes the hotel an expensive proposition. I am also informed that even if you are Italian; you must pay this fee unless you live in the same locality. So anyone from another region is also liable to the tax. -

"Great value for money"

5
24/04/2016

Very comftorable and clean rooms. Good breakfast. Very helpfull staff. Only 20 minutes from city center by tram stopping right across the street. Free and safe parking all around. Not far from San Siro stadium. For couples, families and bussiness. Excellent wi-fi connection.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for your positive review and hope to see you agian in future, I remain best regards Angelo Caserta

"No control over AC, loud traffic, hard bed"

2
21/04/2016

I'm currently staying here and decided since I'm awake from the hotness and loudness of the room that I'd take the time to review. The room is pretty small. The AC only stays on for 10 minutes at a time. Initially, we thought it was due to the window being broken (it was visibly off the hinges) and when we asked for someone to fix it, the guy literally spent 10 minutes opening and slamming the window shut. No real repair efforts were made. This did not remedy the AC situation, and the room has stayed fixed at 24°C, or 75°F (feels about 10°F warmer than that). The mini fridge barely cools anything so kind of pointless. It seems like the hotel just really cuts corners in order to save on costs, but at the expense of guest comfort. The bed and pillows are really, really hard, so if you don't like that, you're in for a rough stay. Breakfast isn't too bad, which earned my review a star. I really have no idea why this hotel was so highly rated. I would compare to a cheap motel back in the U.S., but it was definitely not a cheap motel price.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Dear Guest we thanks for your review about your stay at our Hotel Mirage. The reception is 24 hours por day at disposal of the Client to assist and satisfy every need and request. Concerning AC we assure that is fully funcional in the entire property normaly during Summer season. If you had asked we would have intervened immediatly for the problem of your room. We reject the similarity to a cheap motel of the U.S. Assuring the best attention at all time, I remain Kind regards Angelo Caserta

"nice room but temparaturte too hot, constant traffic noise"

3
16/04/2016

Very good value for money. Staff and breakfast excellent. Room too hot and only means of letting cooler air in was to open window which heightened already noticeable traffic noise and despite double glazed windows and use of shutter at night. Traffic noise constant even on a Sunday (morning noon night and early hours throughout). Trams convenient but do continue to early hours and re start early in a morning. There is never a time when there is no traffic using carriageway to front.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanks for your rewiev! We are very sorry for the noise during the night outside the Hotel but Milan as every big cities never sleeps. For next time we suggest you to ask for a room located at the opposite side via Casella that usually is more quite that the main road Viale Certosa. Assuring the best attenstion at all time, we remain Kind regards Angelo Caserta

"I fully recommend it!"

4
06/04/2016

Staying here was a really nice surprise. The hotel is located in a quiet area, at around 15 tram stations far from the Duom (Tram 14, very quick and not crowded). We were 3 persons so we had a 3 beds room, even if there were 3 beds in the rooms there was still enough space to move around, it was a bit too hot in the room though, we had to sleep with the window open. The rooms was clean, and also the bathroom which included all the things you need for doing your bathroom routine. The wi-fi worked just perfect, we were able to upload photos online without any problem. The breakfast was really really good, very diverse, i especially liked the pancakes machine, that was making american pancakes on the spot (+nutella, YUUUM!!). The staff was nice and professional, we arrived there before check-in time and even so they gave us the room earlier. And one more thing, they have some computers in the lobby where you can access the internet and they have a printer too in case you need to print your plane ticket or whatever you need.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for the preference accorded to us and tanks for the positive rewiev, I hope to see you again in future at our BW Hotel Mirage, I remain best regards Angelo Caserta - Manager

"Lovely hotel."

5
03/04/2016

This is a lovely hotel and perfect for seeing the sights of Milan without having to stay in the centre. The tram to get into centre is just across the road. The room were spacious and clean and the staff were very friendly and helpful.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for you review, hope to see you in future, we assure the best attention and remain at your disposal. Best regards Angelo Caserta

"Very nice Hotel, for a good price."

5
26/03/2016

We spend two Nights in this Hotel, just to take a rest from our other trip. The staff is very friendly and helpfull. Also they have a great breakfast und free water in the mini bar. The Wifi is very good and the most important, the room was clean. Some dust here and there and the toilet seat could be replaced (its about to loose his shiny white color), but it was clean. We would recommend this hotel and enjoyed our stay.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
We tank you for your suggestion, hope to see you in future, we remain best regards Angelo Caserta

"Great two night stay!!!"

5
26/03/2016

Stayed at BW Mirage for 2 nights and we had a great time. The hotel was clean, the room was nice, there was a great Jacuzzi bath too! The rate included a good breakfast and the location wasn't too bad either, tram 14 stops right outside. We would definitely stay again!!!

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for the review on our services, and to have chosen our hotel foer your stay in Milan, best regards. Angelo Caserta

"Wonderful stay"

5
23/03/2016

stayed for a weekend, lovely staff, very helpful when asked about the location of different places in Milan. The breakfast buffet was lovely with many different choices. clean rooms and with very good facilities. will definitely visit again.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Dear Guest, Thank you for telling his experience at the Mirage Hotel on Tripadvisor. I am very happy that you met your expectations and that all departments( (room - breakfast) was helpful. When our guests are satisfied is the best award for our job! We are pleased to welcome you back to our hotel ! Best Regards A. Caserta

"Everything was OK"

5
23/03/2016

Everything went well, we checked in, the stuff were nice and kind to us, everybody spoke English on a high level (which is a problem from time to time especially in Italy). The room was a little smaller which we didn't mind coz it looked like in the pictures we saw before and we only got to the hotel for nights anyway. The bathroom was large and clean. Roomservis was OK. Breakfest was included and it was OK too. The hotel itself is a bit far away from the citycentre (but we also knew that before we went to Italy), but there is a tram stop right in front of the hotel and the tram takes you to the city centre and to two stops where you can jump on a subway. Last day we checked out at 11 a.m., left are bags at the hotel (without any problem and for free, it was very helpfull) and picked them up couple hours lates. We had a window to the street and I believe that might be a problem for some people so in case you are the one, ask at the front desk, in my opinion, there will be no problem at all.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Dear Guest, Thank you for telling his experience at the Mirage Hotel on Tripadvisor. I am very happy that you met your expectations and that all departments( (room - breakfast) was helpful. When our guests are satisfied is the best award for our job! We are pleased to welcome you back to our hotel ! Best Regards A. Caserta

"Nice 4 star hotel @6km to center!"

5
22/03/2016

Room is not so big but decent and very nice and very clean. Breakfast is good for the money that you pay! The tram station is in front of the hotel and in 25-35 minutes you can go in center of the town.

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking you for the feedback about our services, hoping to host you again in our Hotel. Best regards Angelo Caserta

"perfect!"

5
22/03/2016

Perfect stay! Very clean rooms and perfect food. Service was also good. Not far from the centre and San Siro. Fast in the centre from hotel with the tram. Breakfast had al lot of choice and check out till 12:00!!8

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking you for the feedback about our services, hoping to host you again in our Hotel. Best regards Angelo Caserta

"Good location"

4
12/03/2016

The htel is just at the entrance of train station, very convenient and easy to reach. Staffs are very polite and helpful. Our room rate includes free usage of laundry which turns out to be very useful. Recommended

jio03, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Dear Guest, Thank you for telling his experience at the Mirage Hotel on Tripadvisor. When our guests are satisfied is the best award for our job! We are pleased to welcome you back to our hotel ! Best Regards A. Caserta

"Pleasant Hotel"

4
08/03/2016

We found this hotel to be above average BW hotels. The room was good & comfortable. Shower was perfect. Breakfast was also good. Location is far from center, but public transportation is in front of the hotel & it is very convenient for individuals who want to save money. There is a garage for car parking. The hotel team was very cooperative & welcome. Highly recommended.

"milan hotel"

4
09/02/2016

this is very conveniently located and reasonably priced hotel , tram 14 takes to city centre within minutes which is right in front of the gate , nice market just behind the property to buy fruits . staff is very helpful and well behaved they helped me all the time with destinations and comforts. the groundfloor bar is elegant,, only problem was restaurant being closed on saturday sunday though nice pizzeria just pop hate overall good place

"Decent Hotel for the price"

4
01/12/2015

We were family of four and stayed in this hotel recently. First the pros. -For November stay we payed around $100 for each night which I felt was very moderate. - We got two separate bed rooms for our stay, did mention we were 4 in party but two full queen beds gave us good sleep. -Front desk was friendly and was able to guide us in what we need, also we had to call a doctor and the front desk was very helpful in arranging that. -There is a train that goes just across the hotel and we were able to get to the city without calling a cab. Cons. -Unfortunately I cannot talk of high regard of the breakfast manager, he literally took the toaster when my 8 year old was trying to toast a bread. There were some issues with the toaster, but still was functional. - The bathrooms can use some updates.

"Its best one!"

5
27/11/2015

One of the thing i like the most is breakfast, through out of my trip this was the best on. All over the hotel is good. The only thing is that central point is little bit far away. All the staff in the hotel are good and helpful,...................

"A return visit."

3
24/11/2015

My wife and I make a return visit to Milan. For me, a vist to the Motorcycle show, for my wife a day shopping in one of the style Capitals of Europe. The re-selection of the Mirage Hotel was a combination of Location, adequate previous stay, courtesy bus (to the show) and probably the relatively good score on the pages of trip advisor, and finally the cost. Washing on our first morning, my wife complains that the hairdryer is working intermittently, I inspect only to find the flex corroded and about to ignite with the wiring shorting out, resulting in a small burn to my hand. Fortunately, being an electrician I was able to isolate the appliance promptly, before further damage was caused. The reception was informed, and a short time later the manager appears to inspect. After this their attitudes became most dissappointing. No further effort was made to remove this faulty equipment for the duration of our stay, a replacement freehand hairdryer was supplied, the curtest of apologies was made by the Manager during his room visit, but no further acknowledgement of my small (but painfull) injry was made, and no token gesture was offered, for the injury or indeed the prompt action, which possibly avoided an evacuation. We obviously took pictures, put our concerns in writing, and contacted the Local Tourist info office, who promised action over what appears to be extremely poor attitudes of a supposed 4 star establishment and its management. Be warned, a significant absence of ethical integrity and or sincerity.

"Good hotel but not the most convenient location in Milan"

4
16/10/2015

I had a 1 night stay at Best Western Hotel Mirage in September. The hotel was clean and tidy with a nice room. There was tea and coffee making facilities in the room. A computer was in a lobby area which was handy. Breakfast had a good selection and was of high quality. The hotel wasn't at a very convenient location in Milan. From the train station, it was quite a long bus ride through Milan and then a reasonable walk from when I got off the bus. There is a tram nearby which I used later on. However, none of the major attractions were in close walking distance and I saw other hotels in Milan at better locations. However, for Milan which is a very expensive city to stay in, I found it to be a good option to stay if you want a nice hotel for an affordable price and I still would recommend it.

ANGELO C, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thank You for your review, Best regards Angelo Caserta

"Helpful staff, convenient location"

4
09/10/2015

We booked the room to visit EXPO Milan. Room was clean, comfortable, small compared to North America. 1 line of streetcar to Expo 20 minutes and 1 line to Milan downtown 30 minutes. We enjoyed the breakfast. When we checked out and asked for the car from the garage, the battery of our rental car was dead for whatever reason. The hotel staff arranged within 10 minutes to have somebody come with a battery on wheels and start the car at no charge. Location is within 5 minutes of highway driving north to Switzerland.

ANGELO C, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanking for your review concerning our services at the Hotel Mirage. Best regards Angelo Caserta

"Tiny Rooms, No Restaurant, Sullen Staff..."

3
02/10/2015

Given the the standards of hotel these days you really expect staff to try even if they are dealing with poor material but they do no such thing at this independent hotel. There may of course be language barriers as I speak no Italian but in such cases the check in staff make up for it with smiles and friendly body language, that was missing. The room assigned was tiny, double bed yes but there ends any attempt to cater for travelers. There is no restaurant and not many locally so be prepared for a long taxi ride into the city.

ANGELO C, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanks for your review and for visiting Milan. Best regards Angelo Caserta

"Very convenient, comfortable, and friendly"

4
15/09/2015

We were with a group for the MICAM and this is the best location. It is only a short free shuttle ride. Also, close to the Expo. In fact when you are at MICAM (or any other exposition) you can walk down to the train station and out the other end and you are at the Expo! We had a lovely corner room with lots of light and plenty of room. The bathroom is spacious. Breakfasts are in a lovely room and was wonderful with fruit, eggs, any sort of tart/croissant/bun, cheeses, meats, yogurt, etc. They will make you any special coffee drink. We didn't eat at the restaurant for dinner but the drinks at the bar are well-priced and the nibbles were free. The tram stops right outside and will take you directly to the Duomo in about 20 minutes. Tickets and information was available at the front desk. There are several wonderful restaurents within walking distance.

ANGELO C, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanks for you review, hope to see you again in future at our Hotel Mirage fo Milan. Best regards Angelo Caserta

"excellent stay"

5
10/09/2015

Excellent stay with very helpful staff, pleasant surprise for anyone visiting the MICAM the free shuttle , to and from the FAIR, it is highly recommended to all !!! Excellent breakfast room at the roof of the hotel and not at the basement as usual.

gruppomirage, Direttore at BEST WESTERN Hotel Mirage, responded to this review
Thanks for your review on our Hotel Mirage. Best regards Angelo Caserta

"Good choice off center"

5
01/09/2015

High quality and clean room. Nice wood wall and much space. Also coffee make in the room. The breakfast was standard, and the cappuccino was really as it should be. The personnel very helpful and kind. They kindly printed out the check-in document.

"Good deal for Milan EXPO 2015"

5
29/07/2015

We stayed there to visit the EXPO and it was ideally located: right next to the tram stop (19), which takes you to the east entrance in about 15 minutes (plus about 10 minutes on foot, most of which was to cross the EXPO's own parking lot). Room was modern and clean; rich breakfast buffet and very friendly staff! (Only when we reported the blocked safe, they seem to have forgotten about it.)