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Best Western Hotel Madison, Milan

4.0/5  - basé sur 981 notations.
Via Privata Leopoldo Gasparotto 8, 20124, Milan, Italy - See map
Best Western Hotel Madison - Best Westen Hotel Madison The Best Western Hotel Madison is ideally located in the center of Milan. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Hotel Madison is located in a very strategic position near the main railway station and close to the glamorous city center. It is served by a network of bus, trams and the underground that easily allow you to reach any part of the city. The hotel features 106 tastefully rooms with all the comforts, a fully equipped meeting room with a capacity of up to 90 delegates in theatre style and a very high level of services. Best Western Hotel Madison welcomes you to its newest restaurant Mad'Son, an ideal place to unwind and enjoys the regional Italian Tastes. Conceptualized and created inside the 4 Star Hotel, Mad'Son Restaurant seeks to be the cosmopolitan, go to Restaurant, modern of all types of clients that want to come to Italy. The primary inspiration for the Mad'Son menu is the local Lombard culinary tradition, which our Chef has mixed with flavors from the Mediterranean and beyond, to create delicate dishes infused with a world of flavor, with an affordable price. Try it for your business lunch, for your happy hour or for your dinner! Taste it. Open from 12:30 a. m. to 2:30 p. m. and from 7:30 p. m. to 10:30 p. m. All these facilities along with the professionalism of the staff will assure you a very pleasant and comfortable stay. Enjoy your stay.

Best Western

Hotel Madison

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 982 guest reviews
NOTE ISSUED
Excellent
259
Very Good
439
Average
197
Poor
62
Terrible
25
REFER TO NOTICE
Business Business
327
Couples Couples
272
Family Family
116
Friends getaway Friends getaway
98
Solo travel Solo travel
93
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good hospitality and easy to find"

5
05/11/2018

The hotel is just a minute away from the Central station. It has its own restaurant which offers a full breakfast buffet for only 8 euro and it is really cheap for such an abundant breakfast. Also, when I ask for a hair dryer they brought a full beauty kit which they offer to women freely and it contains such necessary things such as hair dryer, face cream, hair straightener. The hotel is way better than how it is in the photos and the receptionists are very helpful and nice.

"Good Location, good rooms"

4
30/10/2018

Good location near Centrale. Very friendly staff. Car park in house but with limited space to 5 cars max so booking is essential. Good rooms but a little bit tired. Breakfast is very basic. Don't expect much. But coffee is great. I guess a lot of things are for sale at breakfast.

"Great Location "

4
21/10/2018

Perfect place to stay. The location for this hotel is great so close to Milano Centrale train station. The room wasn't very big but all we need for a 2 night stay. We caught the train to see the Cathedral and sites in Milan (3 stops) very easy. The breakfast was very good and all you need. Make sure you try the restaurant at the end of the street fantastic inexpensive food. Would recommend staying here.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
thanks so much

"Easy to find"

5
17/10/2018

You know how when you get to the room you think to yourself that it does not look as nice as the published photos. This is the first time for me that the room actually looked better than the photos. It is a single room, and sure, it is small, but it was nicely decorated, had good lighting, and was clean and comfortable, and contains a safe and phone, and has fast wifi. The bathroom is large, clean, with a good shower, and a hair dryer. What was also a nice touch is that BW sent an email a couple days before the stay which included a map, so the hotel was easy to find a couple blocks away, as soon as you walk out the door of Milano Central station.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear MickeyK50 thanks so much -Hope to see you soon again

"Perfect place to sleep off our jet lag"

5
15/10/2018

We only stayed one night as we arrived late after our flight from the US. The hotel is easy to find and a 5 minute walk from the Milano Centrale Station. The staff were extremely friendly and helpful, both at check in and check out. Did not get a chance to try the breakfast but the room itself was spacious and had a balcony. The bed was comfortable and the water pressure on the shower was strong. To be honest, this is one of the nicest BW I've stayed in. We had a great night's stay and would definitely stay again!

"Nice modern hotel near train station"

5
14/10/2018

Everything new and sleek. Friendly helpful staff at the desk. We did not stay for breakfast as we had an early flight. Location of hotel makes getting to shuttle bus to airport a breeze. Would highly recommend this hotel.

"Perfect Location!"

5
09/10/2018

The hotel is literal steps from the central station, so it is awesome for location!! Check in, they were genuinely pleased to see us and check us in. Room was great, quiet and clean. Breakfast in the morning was terrific, hand made cappuccino's and a good sized selection of items for breakfast. I would not hesitate in recommending Hotel Madison!!

"Location "

3
01/10/2018

The location of the hotel is good, very near to the central station. Breakfast is not included, you need to pay 8 eur daily. They have free internet connection, it works. The room was clean. You have two bottles of water free but they didn't put the second one. There is no slippery. The shower was small

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Madam thanks for you review. We have actually slippery but you need to ask for free we will give you.

"Nice hotel, great staff"

5
25/09/2018

We chose this hotel for a short stay in Milan due to its proximity to the Central Station (where we were arriving from Cinque Terre and which has express bus and trains to the airport and metro and tram stops). It is very conveniently located for transportation and a short metro ride to the main tourist attractions. The hotel itself is small and very nicely appointed, with all amenities (including tv, a cell phone you can use during your stay, safe and refrigerator). I recommend paying a little more for a suite which gives you some nice added room. They have a large breakfast buffet which is included in some rates or available for a reasonable charge. Finally, the staff is very polite, knowledgeable and helpful. For example, we asked about trains to the airport and they recommended the shuttle bus which was more convenient, nicer and less expensive. We highly recommend this hotel for a nice, quiet stay in Milan.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear shackelton thanks so much for your review. We try to do our best every day ! thank you and hope to see you soon again

"Average hotel, near train station"

3
18/09/2018

This is a 4 star hotel located a walking distance from the Milan Central Station. Great for travellers arriving and leaving by train. Them main attractions are more far away thow. Nevertheless there is the Sondrio metro station nearby. The rooms are nice, confortable and not too small. The breakfast is ok, nothing much but has everything that is expected. The staff is friendly and polite. Nothing very good but also nothing very bad.

"Great hotel, great lication"

5
05/09/2018

This hotel is just a few minutes from Milano Central. Hotel is clean, staff lovely and breakfast is excellent. Hotel does provide a mobile which we didn't use but handy if required. Some lovely places to eat within a few minutes walk. We visited Rome and Venice via Milano Centrale this made the journey even easier as so accessible. Area is clean and safe and has a handy little store close by. Would stay here again..

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Littlekaza, thanks for your honest and delicious review. Hope to see you soon again

"Great location, walking distance from central station"

4
28/08/2018

I stayed here on November 2017. this is the best place that is very close to central station. 1 block from bus stop at central station (we were using bus from Malpensa airport) Milan is such a quiet city at night except the Duomo area. because I prefer to stay near central station rather than Duomo, I have to make sure the area is safe and near the public transport. Staff is very friendly, room is small but clean, fit for me and my husband. enough for having a good rest. they provided a handy phone in our room that we can bring outside and can be use free for local call and internet. will recommend this hotel to others.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
thnaks for your suggestions and for all

"Cosy and Strategic"

4
13/08/2018

The location of this hotel is ideal. Near to the train station and it not so noisy. Everything is within walking distance and for Muslim traveler, halal food is just around 10 minutes walk. The staff is friendly and helpful and the hotel provide a mobile to help traveler getting around Milan.

"Location is really great"

3
22/07/2018

We experienced some problems with the shower, the wi-fi and the access cards. After every shower the water floods the entire bathroom and the floor became dangerous full of water. The wifi is almost unfunctional every time, with frequent messages like "you are offline, do you want to commute to another network ?". We were forced finally to use our own resources. The breakfast is good with a variety of fresh products and great coffee. The room is clean and functional. Large window in the bathroom with a lot of pleasant natural light. The staff try to be helpful. The access cards are frequent useless/unfunctional in the elevator or at the room door.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear Delia a, kind guest, we regret that he has not found full satisfaction in his stay. we will check the precision details that showed us to try to improve and make your next stay perfect

"Free International Phone to carry around!"

4
05/07/2018

I didn't pay attention to it until I was ready to check out. My bad! I'm too cheap to buy an international call/text plan for my iPhone when I'm traveling in other countries, so I can only use it when I'm in the hotel or a restaurant with free WiFi. But at this hotel... Each room has a cell phone you can borrow and carry around with you for navigation and all the things we love cell phones for. Free! What a lovely perk and the only hotel I've run into that offers this. The staff is friendly, the rooms small but clean, the beds hard, but...a cell phone you can borrow...! :-)

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear Susa, p, Thank you for staying with us! We are so happy that you enjoyed your stay and look forward to having you come back!

"Nice location "

4
01/07/2018

The hotel is located very near to milan central railway station. The hotel is in peaceful location. I found front office staff helpful and friendly. The rooms are small but functional for short visit.

"Great room for parents and 1 child"

4
29/06/2018

Room was spacious, A/C and appliances worked well, service was good and linens and breakfast were spectacular. Hotel is a short walk to Milano Centrale in a decent neighborhood so it was optimal for a short visit to Milan. Only improvement would be the room's bathroom which was ok but could be updated to make a 5 star rating.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear critta da miketeates, thanks so much , we will improve

"Fantastic"

5
27/06/2018

The location of the hotel is near to the central station, which is useful for tourist using high speed trains. The staff was also nice and helpful. The room was clean and spacious , I like the map phone idea .

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
deae a91b thansk so much

"Central, clean, tranquil, and rightly priced"

5
23/06/2018

Will surely come again. As a business traveller I had good service, central location, working wi+fi, a good night sleep and good breakfast. I couldn't really ask for more, and all of this at a fair price. AAA

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear Daniom Thank you for staying with us! We are so happy that you enjoyed your stay and look forward to having you come back!

"A bit tired but largish rooms for Europe"

3
16/06/2018

Stayed one night before return flight home. Very nice breakfast for 6 Euro. Rooms are ok. Pretty average but decent size for Europe. Front desk staff were helpful as they stored our luggage while we visited for a night. Great location near train station.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
thanks so much hope do see you soon again

"Close to the heart of the city but yest quiet, friendly, discreet!"

5
12/06/2018

An understated boutique hotel next to the busy Central Station and the coaches for the city's airports. Clean, affordable, with carefully selected amenities in the room, and a must have breakfast with 5 stars selection and quality items. Friendly personnel and fast response to requests. Overall a treasure for a traveller!

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear Customer, what a pleasure to occasionally read a review made with so much enthusiasm. we are happy we work every day on every detail to make your stay better.

"Great breakfast"

4
08/06/2018

Stayed here for 2 nights in May 2018. Initially my review was going to be much different than a rating of "4" but the hotel staff was able to change my mind. After arriving, our room seemed to be quite warm, compared to the lobby and adjacent hallway. I inquired to the front desk, which sent someone up to check on it within minutes. After adjustment of the thermostat, we stayed in the room for about another hour. There didn't seem to be any difference in temperature happening. We decided to go out for dinner, and mentioned to the front desk that if there was no change by the time we got back, we would be requesting a different room. After dinner we arrived back almost 2 hours later. As we entered, the front desk mentioned that they checked and there was no problem with the room. Upon entering the room its temperature felt no different. We gathered our belongings, and went back to the front desk. They gave us a different room with much better air circulation, and temperature. The room was upgraded from a regular room to a suite, which was very nice of the staff, even though we did not ask for that. Comparing the two rooms, the suite was very nice due to the extra space, however the regular room definitely had a more recently renovated bathroom. The hotel breakfast (included with the room rate) was EXCELLENT, with lots of various items to chose from. Overall, I would recommend this hotel, and would consider staying there again.

"Great for business and exploring Milan"

4
01/06/2018

We stayed here 4 nights in may. The location was perfect for the 2 day work conference as well as exploring the city. The central station is so close and many metro stations and trams are available to get you wherever you want, although many of the main tourist areas are walkable as well. The hotel is comfortable and the breakfast was great. Would recommend this hotel for a well price place to stay while exploring Milan.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear pingsandmark kind thanks for your review, we are pleased to know that you have got to try our services and that your stay was pleasant and completely positive. Thank you for talking about us, we wait again magare for the sales

"City break"

5
27/05/2018

Perfect location for Milan Central Station, yet tucked away down a side street so was very quiet. Comfortable room and very good breakfast. Close to several good local restaurants and only a 40 minute walk into the centre of Milan or 5 minutes on the Metro. Abdu on Reception was especially helpful. Would definitely stay here again.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear RobRSVP, thanks so much for your reply and thanks from all our staff. ! Hope to see you soon

"Great hotel in the neighboorhood of the railway station"

4
27/05/2018

We stayed here for one night to see some Milano highlights. We didn't expect much but were surprised with the luxurious and spacy room. The hotel is coveniently located near Milano Centrale. Staff was a bit formal but very friendly. Breakfast was great. Good value for money.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear AldeCoole, thank you for your review . the Best Western Hotel Madison is a 4 star hotel located near the center of the city, we have different types of rooms and we are gladt you appreciated our rooms created following the italian's design details Hope to see you again at Bw Hotel Madison

"Great value for money in the heart of Milan"

5
21/05/2018

This hotel is almost too good for the price I was able to get. It is just 200 meters from the Milano Centrale station and within 3 kilometers from the Duomo di Milano and the fabulous mall. Very well kept rooms, very good service and a great breakfast spread. My only complaint was that the breakfast scene was very chaotic at the rush hour. I did not eat any other meal at the restaurant.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear indian1960, , Thank you for taking the time to review Best western Hotel Madison. I'm very sorry to hear about your disappointment about our Breakfast area. . We strive to exceed expectations 24/7 and take complaints seriously. We value your feedback and address this with our team. All the best

"Great hotel to stay near station"

5
17/05/2018

This was the first hotel that we stayed during out tour to Italy. Fantastic hospitality, nice rooms, wifi connection and good Breakfast option. Breakfast costs Euro 6 per person. Its very close to Milan Central Station - 5 min. walk. There are lot of hotels nearby. Stefano was extremely helpful and very supportive to our requirements. This was one of the best stays in Italy.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear Pradnesh, I am thrilled to hear that you and your had a memorable time at HOTEL MADISON I will absolutely share your kind sentiments regarding his service with his management team so he can receive the recognition he deserves. It is gratifying to know this stay will not be your last, and I look forward to welcoming you at hotel Madison again soon.

"Great hotel"

5
01/05/2018

I booked this for a surprise birthday present for my partner, and we were not disappointed. It is only a few minutes walk to Milano centrale when you can easily get to anywhere in the city via train/metro/tram. The staff were brilliant and told us the best areas to go for what we wanted. The hotel was clean and the room was always in perfect condition when we returned on an evening. The bed was so comfortable, I slept wonderfully every night. Our room was on the side that faced the church so our view was always lovely. It is a quiet road so there was rarely any noise. Breakfast was beautiful, definitely worth the price. Everything was fresh and there was a great variation of meats, breads, fruit juice, cakes etc. The staff were also very welcoming and attentive every morning. We thoroughly enjoyed our stay, it was close enough to the city for us to easily access everything but far enough not to be too expensive and loud. There were lots of restaurants within walking distance where we had some great meals, and there is also lots of good shopping in the train station only a few minutes away. We highly recommend this hotel.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear Katie Underwood, Thank you so much for taking the time to review your recent stay at Hotel Madison The entire staff takes pride in providing the best possible experience for our guests, so your feedback is welcome and appreciated. We look forward to welcoming you back again! Sincerely,

"Ok Stay"

3
14/04/2018

Hotel is only 5min walk to Milan Central. Many restaurants around, so finding food was not a problem. We booked a standard room. The room was a little small for 2 adults. But in general, room is clean and bed is comfortable.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Kenix-sim thanks so much the single room are normal room with 1 bed, all the services of the 4 stars,and they cost less of course than double as a single use. thanks for your reply hope to see you again. thanks

"Italian Hospitality"

4
25/03/2018

This is a very convenient hotel as it is some 300 or so feet to the Central Milan Station. The station has connections to all or most of Italy. Walk a few feet go to the station , take a train to Venice in 2 and half hours. The Station is also home to the "Buses" from and to Malpensa, and buses to Bergamo and other sites. The Milan trolley car terminus is here and you can take the trolley to Navigli, the last stop. The hotel is located on a quiet street with a nice Italian Coffee Shop and around the corner from a great small Deli. The rooms are large. The breakfast is large. A super place

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Herb,y thansk so much for your reply

"Nice hotel close to Milan Central"

4
25/03/2018

Nice hotel very close to Milan central train station. Rooms are small but very neat and tidy. Very Convenient to travel in the city from Metro which is just 300mtr from Hotel. Breakfast choices was less but good from other similar European Hotels. Certainly will prefer to stay again when in Milan.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
thansk so much

"Central, Excellent service, Great Room"

4
07/03/2018

Great central location. We were on a short tour of Italy and relied on trains and buses, so the proximity to the central railway saved us time and money. Only 15 - 20 minutes walk to the shopping district which again saved time. Our room was a good size, wardrobes, tea/coffee making facilities and clean modern bathroom. Our stay was certainly made very easy with help from Stefano and Klaudio on front reception. They comprehended and answered my questions (in english) giving advise on restaurants and clothes shopping. Nothing seemed to be too much trouble. Great work gentlemen - THANK YOU.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear RayAth, thanks so much for your kindly review. enjoy your time in Italy and enjoy your time at Best western hotel madison milano

"Hotel very centrally located at a good price"

5
05/03/2018

My wife and I stayed in this hotel for four nights while in Milan. The hotel is two blocks from Milan Central Station. You get out of the station from the right side instead of the front. Look for the signs for buses and taxis. You walk straight two block- you will see a big church in the end of the second block which is where the hotel is located. The streets are well lit and we felt safe walking the area in the evening- being watchful, of course. The hotel is very clean and the room and bathroom were very good in size. The front desk staff were helpful, specially Stefano. He was very customer friendly with a very humble disposition. We left for Verona for two days and then came back to stay at this hotel for the remain of our stay. The hotel held our luggage for those two days at no cost !!!!! this is a great service and a great reason to stay here. We were able to bring only a carry on with us which was very nice. One thing though, on our second visit, the room assigned to us had the thermostat locked at almost 80 degrees F. (26 C). I called the front desk and they send me someone who had no idea how to fix it. I called the front desk again and a gentleman came to assess the situation. He offered me another room, but with a queen bed instead of a king bed. The room was also much smaller in size. No discount was offered to me. But, in lieu of all the positives, I left it alone.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear sir, thansk for you review. We had a tecnical problem . sorry for that. hope to see you again in another occasion

"Elegant and in a central position, a perfect way to stay in Milan"

5
06/12/2017

I've been at the Madison hotel before, and it was delicious but, I must say that after the last renovation the improvement has been huge. The attention to details is excellent; they even provide a smartphone to surf the internet or make phone calls free of charge and, and that you can take away for the time that you booked the room. Obviously, the staff is nothing but perfect. When I come back to Milan, I can't think of a better place to stay.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear B2980FImatteom thanks thanks and thanks again. As a women director I am very proud of your words, because they rapresents all our effots to improve and do our best thanks so much

"Great location, roomed smelled"

3
05/12/2017

This hotel is very close to the main terminal for train and access to metro. Easy to locate and walkable distance. Located a few stops from Duomo and other tourist spots in Milan. Our room was very modern. The bathroom was new and recently renovated. However, room 129 smelled. It smelled like a sewer back up. We ended up opening the bathroom window and closing the door to air the bathroom out. We only spent one night in the hotel so we decided not to make a fuss about it.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear Marvin, we are sorry about the smell. We had a problem made by a guest in the bathroom up to you so that why you had this problem. hope to have the possibility to allow you to try our hotel again

"Excellent location, value for money and quality meeting expectations"

4
10/11/2017

The hotel provides very good location - 3 minutes walk from central railway station from which you can reach all nearby airports (Malpensa and Bergamo via direct train or bus) as well as all districts of Milan are reachable through the underground. Many dining options are available just a few steps away from the hotel, which compensates for hotel restaurant beeing closed on Saturday and Sunday. Rooms, although a bit compact, are quiet and solid blinds isolate from daylight, which allowed me to sleep during the day.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear 99lukaszm, thanks for your information. Hope to have the possibily to taste our dinner or lunch at Mad son hotel

"Modern and convenient"

3
05/11/2017

Staff were nice and we had a lovely modern room with wood flooring and a good amount of space in both the bedroom and bath (shower) room (although not sure if the accessible rooms have more space than the other rooms, for some reason we were given an accessible room, perhaps it was the only twin room left...), it was generally quiet except when we could hear the toilet flushing from the room next door. Things which could have been better was to have curtains or be able to control the external window blinds, there was only see-through nets and the external blinds were halfway down and we didn't know how to control them (if we could). Lastly it was a bit disappointing the bed linen wasn't changed as I noticed a small stain on my duvet cover which I didn't fuss about because I thought I'll let them change it the next morning but they didn't, makes me wonder if their housekeeping knows the procedure that's on the hotel's changing bed linen card left in the room, I intentionally read it but it made no difference, if not for this issue then I would have given this hotel 4 out of 5.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear madam, thanks for your indication. We have made a report with the cleaning sevices after your indication. We will improve ! asolutely thanks

"Optimal hotel choice"

5
22/10/2017

The location is very optimal for a city traveller, only a few minutes walk from the central train station and still situating by a street with minimal traffic. The suite room was spacious with a very good air conditioning, silent (although situating in the first floor) and with comfortable beds offering a good night sleep. The reception personnel was polite and very helpful. Very satisfactory breakfast. Really recommended.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear 454karim thansk so much for your review.

"Great location and great hotel"

4
20/10/2017

The location of the hotel is great, near central train station. We took the airport bus and arrive at the central station, walk less than 5 min and we arrive at the hotel. The room is comfortable for a short stay. Staff are very helpful and restaurant on site is great. We stayed here for 2 nights before we heading to Venice for a cruise. We return to the same hotel for one night before our flight back to NY. There is a small cafe on the same street, food is great and affordable. Walk further walk toward the train station, there is a restaurant serve very good food and affordable price.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear ybyap thanks hope to see you next time Come to visit us again and booking directly by best western web site!

"Value and Service"

4
19/10/2017

Chosen primarily for convenience of the area we needed to be in, so was not particularly close to attractions but was right near metro lines. Was excellent service and good value. Staff were wonderful in helping us with things we needed, and accommodated our request to leave our car parked in the space beyond our check out, as our tour did not arrive back in time. Very clean rooms.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear C3468XEbenjaminc thanks for you information and your indication. Hope to see you another time

"A value-for-money hotel"

4
15/10/2017

We stayed in this hotel for 3 nights during our stay in Milan. The hotel is close the the Milan station, and it's actually few subway stops away from the main sightseeing spots and shopping mall (e.g. Duomo and Monte Napoleone). The room is clean and the bathroom is very big. The services provided by the hotel staff are very good. The hotel offered breakfasts as well and the food is good. Before we went to Milan, we actually were reminded by many friends of the security issues there. However, there were many polices patrolling around Milan station, even after 10pm. The areas around the Milan station are safe. By the way, if travellers would like to go to the airport from hotel by cab, the hotel staff could help you book a cab in advance. It's around 45mins to go to the airport.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear erichkw, thanks so much for you kindly reply. Hope to have the possibily to improve again and again.

"Nice stop over point in Milan"

5
22/09/2017

We have stayed at Madison twice in the last month, we find it very accessible to the city of Milan, very close to the Central railway station and metro. The rooms were a great size very clean and comfortable. The staff were very friendly and will go out of there way to help you, beautiful breakfast.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Gary F, thanks so much about your review.

"We got a balcony - lovely surprise!"

5
12/09/2017

I booked a quiet room at this hotel, and was so happy that it came with a balcony where we could sit and have drink in the evening. All in all the room was very nice - comfortable and quite large. We were on the 4th floor and the location of the room certainly ensured that it was quiet with no noise from inside or outside. The hotel is located in a very handy location, close to the Statzione Centrale with plenty of restaurants etc. close by. Staff in the hotel were very helpful, allowing us to leave our bags there after checkout and giving lots of useful information about travelling into Milan and to the airport. Amazing breakfast - lots of choice and great value for money!

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear LizCunningham31 thanks so much for you reviw. the room your stay is a standard room, and sometimes people don t like it, I thingk it is one of the most beautiful rooms we have . The balcony is something special and unique in the city. thansk so much

"Very good hotel near Milan Centrale Station"

4
06/09/2017

We had a very pleasant stay at this little hotel. The staff were lovely and the room was clean and comfortable with all we needed for our weekend visit. Large bathroom with shower and nice toiletries provided. Breakfast buffet had a good range of food with cooked options available. There are not a lot of public areas but there was a small bar situated in the restaurant area. In my view it was good value for money.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Margaret g, thanks for all

"Good location at good price"

4
06/09/2017

The B.W. Hotel Madison in Milan was a great choice. Very clean, good price, short walk to the train station (Stazione Centrale) , copious breakfast, and nice staff . Good option of restaurants nearby.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear Mara thanks for your review. hope to see you again

"Good hotel, fine staff"

4
04/09/2017

The hotel is fine. Rooms are clean. It was too expensive (for my taste) in the weekend, but okay on weekdays. The staff is extremely helpful (arranging free umbrella's when we had to go out in the rain) and the location very close to subway and train station was very convenient.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dearohanneduardtheodors, thanks for your opinion. Unfrotunataly you have choisen the week end of F1 Challenge. that's why the prices were a little bit expencive. Come to visit us this week end, you will find a very good promotion !

"What I would expect from a Best Western"

3
03/09/2017

This property is average and what I'd expect from a Best Western. It has nice size rooms, decent bathroom, we had a view of the church. The staff was friendly and professional. The property is two blocks from the train station which was great for our early morning train to Switzerland. I didn't stay long enough to explore the area but my niece, who was alone for one of the two nights, was able to find her way around without a problem. We used booking.com and didn't have any issue.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Tvrgirl, thansk for your review. Next time if you want books directly with us you can have free the breakfast. thansk

"nice and convenient place"

5
11/08/2017

Checked-in on May 19, 2017, we totally booked 6 rooms, and arrived the hotel at 9am. The front desk was a very friendly kind and handsome guy, he used to work in Shanghai. When he knew that we just arrive Milan after flying 12 hours, and we were going to have meetings in the afternoon, he arranged several rooms for us to shower and to change clothes. We truly appreciate his understanding. The rooms are very clean, not very small. Breakfast and wi-fi very good. Location is very good. 5 min walk from train/metro station. Good value. Easy to catch a cab.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear sir thansk so much for your words so important to allow us to work every day

"There are better places"

3
27/07/2017

Rated as 4 Stars, in fact is more like 3.5. The rooms are big by any standards, but noise from neighbouring rooms is present though nothing can be heard from outside. The location is very close to the Milano Centrale. The biggest issue is the water flow in the shower. We were at level 4, and it looks like the hotel was trying to save the water, but the result was opposite. You still need the same amount of water to wash yourself but it takes much longer to do it. We stayed there twice, first time in 2014, and we didn't notice that. The breakfast was much better in the first time. The worst part we found this time is the luck of smiles from reception desk and breakfast room staff. They don't understand that if guests don't feel as being welcome they will select another place to stay next time.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Mail2me, i am very sorry you did not like our hotel. Strage you have found so many problems. I can only tell you i will investigate on them

"Nice hotel"

4
23/07/2017

Stayed in February 2017 in single room. Everything was good, except the room was a bit small - but it still had everything one would need. Breakfast and wi-fi very good. Safe car parking included. Location 5 min walk from train/metro station. Good value.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Ronsky1970, thansk for your reply and for your description. hope to see you soon again.

"Nice"

5
21/07/2017

The short version: Clean room, comfortable bed, nice bathroom, friendly and helpful front desk and a good breakfast. What else can you ask for? Oh yeah, 5 minute walk to the central terminal station. Slightly longer version: This hotel is very accessible. This was our first visit to Milan and we arrived at the Central Terminal station and walked to the hotel. The staff was very friendly and helpful, offering us tips and advice. The room provided everything one needs, TV spacious desk and wifi and was very clean. The bathroom was pretty large and had a window that opened. We had breakfast included in our booking and the buffet offered many good options.

Camilla D, Responsabile reception at Best Western Hotel Madison, responded to this review
dearGetUpAndGetOut thanks for your kindly review! hope to have the opportunity to see you again

"Italy Trip"

4
19/07/2017

We stayed at the Best Western Hotel Madison twice during our Italy trip. We choose this hotel because it is very close to the Milano Centrale train station and because the cost fit our budget. The hotel is located a short walk from the train station. The hotel is very nice, comfortable and clean. The rooms were modern and well appointed.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear braind y3407jm thansk hope to see you another time

"Very pleasant surprise"

5
12/07/2017

I did not know this hotel when booking, and did not know what to expect. Very conveniently positioned near the main train station in Milan, but in a very quiet street. The room I received was very large, modern and comfortable. Staff was extremely polite and useful. Even when I called to get directions to the metro they very patiently instructed what to do. Price was very fair, and breakfast (for only €6) was excellent. I recommend and will go there again.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear mgazit2016 thanks so much about you wrote. hope to see you soon and again

"Milan"

4
07/07/2017

Everything was very adequate here the staff was good and the rooms were good could have been a bit bigger in the shower and the bedrooms but satisfactory for what we needed a good area to be located in walking distance to everything take a chance and just walk it's amazing that you will find and everything is in circles

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Debra a, thanks for your kindly review. Hope to have the possibiliy to allow you to try another and new bathroom and room next time.

"nice quiet place in the center of Milan"

4
04/07/2017

I was there on business and enjoyed my stay very much. the staff was very nice and helpful, the breakfast was very good (yes, I am talking chocolate croissants) and there was free wifi in the room which came in very handy as I needed to work. I would definitely go back (there's a very cool looking church right outside the hotel that I didn't get to see).

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Dear Alex, thanks so much for your review. We hope to have the possibility to see you another time. thanks so much

"Excellent Place near Milano Central Station"

5
19/06/2017

We stayed here as we needed to come late night and take an early train to another city. The rooms are very comfortable and the front desk is very friendly. Overall had a very comfortable stay at this property.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Rajreview thanks a lot for your words. Hope to be heplful for you again.

"Holiday ruined. 3 out of 5 party food poisoning."

2
05/06/2017

Initially we had a fairly decent night at this place when on our way through Italy to the 2017 Moro GP race in Mugello. We sat at the bar most of the night and when returning to sleep the rooms were fresh and spacious. The trouble started the next morning at breakfast. We noticed most of the food at breakfast was stone cold and most of the containers holding the food were left open to the elements. When asking for fresh food to be put out one of the waitresses simply snapped at us saying "yeah I hear you, 5 minutes" how rude. After all of this the following day, 3 out of the 5 people in my party fell ill with food poisoning making our trip further into Italy extremely difficult. One of our party has had to leave early and is returning to the UK with gastroenteritis. When complaining to the staff at the reception after our dreadful breakfast, we were told to have a nice day. We will be taking this further as it has absolutely ruined out trip. AVOID THE FOOD!!!!

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
Kind customer, how can you say you've had a food poisoning in our hotel? With what proofs? what you wrote here IS NOT THE TRUTH. I will also contact you by our lawyer because it is not concentrabile that you give such offensive judgment to a public social media as important as a tripadvisor. This is defamation. I would also tell you at at Mugello all the DUCATI TEAM has been during the night before the race a food poisining. You can find all this news on internet on the web " Corse di moto.com ". Did you maybe took the same dinner ? or did you maybe drink the same beers?

"Ok - fine and fair service"

4
02/06/2017

Fine and fair service. Excellent location, very close to the central station and to the metro. Good service and good wifi also. Breakfast was quite bad and they also charged 6€ for that, so that's reason why I'm giving a 4/5-rate.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Rafaelfeldmann, thanks for your review. we are sorry you did not like our breakfast. If you will book directlu next time by phone or by our website, the cost of breakfast wiil be 1 euro thanks.

"Good hotel in a very good location for the metro and train station."

4
02/05/2017

The hotel is situated in a excellent location for Milan's main train station and for the Metro to the city. By Metro the Duomo is only 3 stops, approx 10 minutes and the San Siro approx 45mins. The room we had was very clean & very modern and of a good size for a city hotel. The hotel staff we found very helpfull and polite regarding our questions of getting around the city. The only slight down point I would say, which could be easily rectified is that the hot food items at breakfast where cold each morning. The remainder of breakfast was good though. Overall, a very good value hotel for what we paid and would recommend it to others as we would certainly stay here again if we was back in Milan someday.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
dear Nick and Olivia 2014, thansk so much about your review. we are happy to know you have appriciated our hotel. We will follow your suggestions about the hot food at breakfast time. Hope to see you during your next vacation in Italy

"Safe choice"

5
29/04/2017

Clean hotel a few minutes' walk from the main station, refrigerator, friendly service. Breakfast average. Hotel directory in room states breakfast is on 4th floor, Breakfast is on ground floor. Adults will have difficulty with the needlessly complicated WiFi login procedure and the elevators, which have a mind of their own when it comes to deciding whether and in which direction they are going to move. We will stay here again the next time we come to Milan.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Madison, responded to this review
KindlyGpaLongleg , thanks for your review. In the guest directory there was a mistake, we are rethinking it. Furthermore, for wi fi unfortunately we do not find a formula that is universally clear for everyone. We will also improve on that soon

"Best Western Hotel Madison"

5
28/04/2017

We didn't realize it at the time, but one of the best things about this hotel is it's consistently working internet in the rooms. We were not able to get that at all of the hotels and B and B's we stayed in. It was clean and conveniently located.

"Conveniently located close to Station"

5
17/04/2017

Modern hotel about 4 mins walk from the train station. Ideal for a quick stopover. Our room was comfortable clean and had everything we needed, kettle, hairdryer, toiletries. We had to ask for the air con to be sorted out and the wifi password didn't work but the guys on reception were friendly and understood English. Their recommendation for dinner was terrible.. don't take their advice to go to 'Friends' st then end of the road! Breakfast was continental but we had enough with cereal and toast. Would stay here again if i need a short stop in Milan. One word of caution, stay clear of the big square in front of the station at night, there were groups of men loitering at every turn.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Binnsbobs, thansk for your words. we thank you , you appriciate our staff and our breakfast. The bar Friends is closed to us but usually we do not suggest it, because it is not an italian kitcken, unfortunately sometimes the other restaurant are closed during late evening so this is only the one choose. please consider that in central station we have a food court of 24 restaurants from italian to international kitcken all very good. Hope to be usefull this information for next time. thanks

"Tricky hotel :)"

4
16/04/2017

Arrived 12 April for 2 nights before flying home. -reservation through booking.com for a single room,finished check in on few minutes..arrived room to discover that it's a box not a room..pictures in booking.com by management are fake.. went down and complained..after 15 minutes they upgraded me for a better room for free. -Hotel renovated recently..modern style. -WiFi is great in all locations and for free. -location is 4 minutes walking from the Milan central station and 15 minutes from Buenes Aires famous shopping street. -The area is full of cafes and restaurants for all ranges. -I checked the breakfast buffet but I didn't like the items.. anyway it's 6 EUR cost. -I would like to thank the front desk staff Khaloudji, his manager and another Moroccan lady (forgot her name) as they made my stay great .

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Mo B, thanks for your review. We are happy you find the second room good for you, however booking.com checked all of our hotel, and I can confirm you you have had a free upgrade. We are in italy and our room size are different from America or Arabia. The cost of the breaksfat is only 6 euro but it cost only 1 euro if you book directy and not from booking.com Thanks for your good words about our staff, we tried to do our best everyday.

"CONVENIENTLY LOCATED BUT NOTHING SPECIAL"

3
21/11/2016

Chose this hotel simply because it was close to the Office I would be visiting for a number of days, and was handy for a quick escape by train to the Milan Malpensa Airport. Basic amenities at an economical and fair price.

"Average, very central, safe"

3
15/11/2016

The price equals a standard experience. Great location, close to awesome restaurants, rooms are similar to hostels. The area was safe and the hotel staff extremely helpful. Take the staff's advice on restaurant recommendations, they know all fantastic places to eat.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Tigerlily Tamar... H, thanks for your review. We are sorry for your judge about our rooms. Maybe you ' like to have a bigger room. I advice you to reserve a twin room, it is larger and you will have the opportunty to try our new bathrooms and services. thanks for the compliments you have given to our staff. One part of our job is making you feel like at home . it is a pleasure to meet you soon Best regards

"Centrally located, economical lodging"

5
12/11/2016

Stayed at this hotel for 3 nights in October in a 3 bed room. Hotel is centrally located, just behind the Centrale station, so it's very convenient. Decor is modern and very well kept. Staff is very friendly and breakfast is good, though it comes at an added price if you book through booking.com .

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Mark c, thanks for your review. We hope to see you again

"Very Average experience!"

2
11/11/2016

Single Room like a hostel - looked out on ugly estate/building wall. Very disappointed in reception staff, a European male staff with glasses, on 1st day there, I asked him about day trips, he kept referring me to the central train stn to get details there?!! He appeared uninterested and more interested in chit chat with reception colleagues. Wasted whole day at Central station wondering around like an idiot trying to find out about day tours only to find when I returned to hotel, I noticed the hotel had tons of leaflets on one side giving all the info I needed!!! I was so mad with that particular staff member and told him so. All he had to do was say 'take these leaflets behind you'! Given I was there only 3 days. Such a basic tourist question which reception staff couldn't answer. Wouldnt stay there again. No room service. No food available outside of breakfast. Breakfast was below average. Hot food all soggy! Except the boiled egg. Just goes to show it just takes 1 person and bad customer service to ruin a trip.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Kumraz k Thank you for spending your time to give us a straight and detailed feedback. The satisfaction of our guests has highest priority. I noticed that you have spent your time at Bw Hotel Madison from 09th to 12th of August 2016, so 120 days before your tripadvisor answer. I am really shocked about you wrote. Maybe you have spoken to a boy from the stage because the details you told to everybody really dont' rapresent our hotel. We are close to train station, so we give information about trips, excursion, shopping mall, trains every day, anytime. It is a part of our work. I really ask you to contact me in a private mail to undestand what happened long time ago. Please contact me because it is really very important for us to understand who made these mistakes you have underlined. write me an email on:[email protected] thanks a lot

"Good place, near to train station"

4
06/11/2016

I feel it is one of the good choices to stay near the train station. The hotel has modern look, rooms are beautiful, bathrooms are amazing. One can just walk to and from train station. The staff serving breakfast was little rude.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear, thanks for your indication. We will improve our services, and our attention during breakfast moments. thanks again.

"Overnight only - wish we could have stayed longer."

4
01/11/2016

Lovely welcoming receptionist and friendly restaurant staff. Rooms big and individual heat and air con. Very handy for Milan Cental station (3 minute walk). Only draw back was bar being in breakfast room so no atmosphere. Would definitely stay again if passed through Milan en route (as we were) or for a city sightseeing stay.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear BCUandaway thanks a lot !

"Clean hotel very good location very small rooms"

3
30/10/2016

Stayed for business 3 nights , hotel is very close to the central station in a very good central location. However you should have a map or ask as reaching it is not easy. The restaurant for breakfast is ok , but the only issue is that the rooms are really very small I booked a double room single use, and the room was so small I cannot immagine a single room how would be, even the bathroom is so small you barely can sit on the toilet Apart from this hotel is clean, staff very helpful

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear karim_kamel thanks for your review. Our single room are normal and legal single room In Europe. unfortunately sometimes foreign tourist thinks we have big rooms like in Usa or Asia,but in Europe single room are single for one person. try our double or twin room next time, and I am sure you will appreciate these !

"Nice Hotel, Good location"

4
28/10/2016

Beds very comfortable, Breakfast poor, not replenished for long periods and comes out cold. Hotel is spotless clean. Staff try their best with all your requests. Plenty of English channels on the TV. Location is very good and is within walking distance to all the major transportation networks.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Christopher C, thansk for your review. We are improving our breakfast to allow guests to be more satisy. hope to see you again

"Overpriced"

3
23/10/2016

The hotel was clean and the staff were friendly but the food in the hotel restaurant was grossly overpriced. I ate dinner on Sunday October 23 at 7:30pm. The meal consisted of dry microwaved lasagna, microwave curry chicken for 25 euros and a dried, stale bun. A quarter glass of wine was 7 euros. In my opinion the meal definitely not worth this price. My room was the size of a university dorm with only one pillow and no complimentary bottle of water. At every Best Western Hotel I have stayed at, a bottle of water has always been supplied.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear 717daled, thanks for your review. I am sorry that you have evaluated the dinner at our rstaurant too expensive , in True a full 'dinner at 25 € is an absolutely normal price to be in a restaurant positinated in the center of the city'. If I had eaten in another restaurant in the same street, you would not have spent the least, I assure you. I take seriously the evaluation of the single room you reserved. Book in advance next time and take the advantage of the early booking a comfort or double room and you'll see that the size will be to your taste. Finally, I'm sorry to have to tell you that no Best Western hotel has the free water in the room, only the Best Western Premier hotel, but our Hotel does not belong to this category. thank you

"Noisy"

3
05/10/2016

The hotel is only 4 or 5 stops from the historical centre. 2 minutes walk from the central station but there are very few restaurants so you need to take the metro to go for a pleasant meal or drink . Hotel ok. Clean. Very nice staff. Noisy as next to station. Restaurant if you are desperate. No atmosphere

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear sdbbrussels, thanks for your opinion. we are not agree about some of your idea, but we understand. thanks

"Italian Travels - Good, Bad, & Ugly...Best Western Hotel Madison"

5
02/10/2016

This was the 2nd place I stayed on my visit to Italy. Here are my thoughts on the BW Hotel Madison in Milan, Italy: Good - Klaudijo, the front desk attendant was AWESOME!! He greeted me by name every time he saw me and he was always pleasant and helpful when we spoke. The room was small but it was still a good size for one person. I was impressed by the bathroom because it was larger than what I'd just come from in my hotel in Venice (see my post on Hotel Giorgione). Both the room and bathroom were clean & tidy. The bed was very comfortable and I slept great! The breakfast was not a large variety but it was good on the first morning. The next day, not so much. It is best to go to breakfast earlier, like when they open at 7am. Location from the train station to the hotel is great, just make sure you go out the correct side and you won't be turned around. Bad (but not really bad) - The breakfast the second day. I went down later, around 9am, and the food that was suppose to be hot was uncovered and cold. And the fungi (mushrooms on the buffet) were slimy and not good - and I love mushrooms! Walking to the hotel from the train station upon arrival was a chore. I was turned around and went the wrong way but the hotel is literally a block or two from the station. It's kind of sketchy in the area by the train station but I walked at night, as a single female, and did not feel too worried. Ugly - none! I'd definitely stay at this location again! It is a great location to the train station (now that I know where I'm going), the staff was very nice (especially Klaudijo), and the free breakfast was good.

"Good location"

5
01/10/2016

we stayed in the hotel for 4 nights. Hotel very close to the central station - very convenient, clean room, breakfast was good, very friendly and helpful staff. I would recommend this hotel to anyone.

"Good location, reasonbly priced"

4
23/09/2016

We only stayed for one night but our room was very clean and staff were very friendly and helpful. We were driving and upon our arrival we were very lucky to find parking on the street right outside the hotel for about 2.5 Euros overnight. Overall - good spot!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Ken K, thanks and GOOD DAY

"Great for a business trip"

4
23/09/2016

Great hotel for a business trip in milan. Very well located right next to the central train station and access to the metro also. The hotel has been renovated is very comfortable for our two nights. I strongly recommend!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear nacristinafernanded thansk for your kindly opinioin. hope to see you in another occasion ! thanks for you words:strongly recommend!

"Just off train and overpacked again? Stay here"

4
15/09/2016

As in other reviews it's close to train station so if you are travelling around then it's a great base and also good for metro to the centre. No iron but phoned reception and they sent one up immediately thanks hotel Madison. Room and bathroom clean and a good size. Only downside is it was a bit noisy and maybe close to hospital as there was a lot of ambulance noise but earplugs would sort that out. Window would not open which was just slightly disappointing as it's nice to have some fresh air. There was a sign for a bar but we couldn't find it. No other issues and we would stay again, very enjoyable for one night.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Alicia G, thanks for your indication . The window will be close for security reason. thank you again

"Good location, close to the train station"

4
14/09/2016

We had stayed here 5 years ago and chose it again because of the close proximity to the train station. The hotel has been renovated and we found it to be very comfortable for our two nights. Great little restaurant just down the street called Friends Ristorante where they were very friendly and good food reasonably priced. Also the station had a metro which was easy to use. Certainly recommend this hotel

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear sandy2949 thanks a lot

"Not a 5 star hotel, but good choice for Milan"

3
09/09/2016

This hotel was a disappointment to start with, largely because the room (as least the one I stayed in, but the bathroom was newly renovated and modern) was very old and needed an upgrade. The TV didn't work the first night either. However, disregarding all these, the hotel is actually good. It is in a good location, there are restaurants in the area (especially one of the pizza places makes excellent pizza), staff at reception was very helpful (including fixing the TV), the hotel is clean, breakfast is included and the food does not disappoint. Unless people prefer a 5 star hotel, then the BEST WESTERN Hotel Madison is a good choice when staying in Milan. Also, the hotel is located on a small quiet street.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear InaF, thanks for your review, hope to see you soon again

"Central "

5
30/08/2016

Great hotel less than 5 mins walk from the main train station. Modern clean rooms comfy beds excelkent air conditioning friendly reception gents on reception. Lucky to have a room facing onto the church. Didn't use restaurant but always looked busy. Offered breakfast I think 8 euros each very reasonable. Absolutely find highly recommend as a base for Milan.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Amanda r911, thansk a lot. Hope to see you in our Hotel again. Enjoy our new rooms next time you come to visit us. they will be ready in Septermber

"Swift trip "

5
25/08/2016

The hotel was immaculate. The staff were so friendly especially the night shift staff who was able to rectify a situation promptly and made us laugh. The food is lovely and priced moderately. The hotel is near the train station with many shops that opened till late.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear splendour2014 thanks thanks and thanks again, from all of us

"Great place close to the train station!"

4
17/08/2016

Stayed for one night with breakfast. :0) very friendly staff (we're more than happy to help with our requests!) and rooms were great for the price - Modern, clean with tea and coffee facilities! Breakfast was lovely - good variety on offer! This was definitely a four star and would be more than happy to stay again! Thanks for a lovely stay!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Ethelm81, thanks a lot for the Staff of Best western Hotel Madison milano

"Marvellous!"

5
12/08/2016

We stay two nights, beautiful bathrooms very comfortable ... great air-condition, very friendly & welcoming staff... they even smile each time we saw them especially the front desk team. Great prices and modern and clean.. highly recommend

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Jody, thanks a lot ! Hope to see you soon

"Wonderful!"

5
10/08/2016

This room was wonderful. Modern, spacious, comfortable and clean. It was near the central train station (5 minute walk), but on a quiet street so you didn't have noise at all hours. The staff were lovely and the breakfast was good too.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear TravelAsh970 thanks a lot for your kindly words. The new rooms are really news. We have opened these 10 new rooms on August 10 2016 ! Enjoy

"Perfect for a quick stop near the railway station "

4
03/08/2016

Had a night in Milan on our way to Lake Como so wanted an affordable hotel near the railway station. This hotel is modern and clean and very close by. If you are staying for a longer period it's probably not the best location but if passing through it does the job. Just be aware there is a city tax in Milan which we needed to pay in cash.

"Ideal situation"

5
03/08/2016

We arrived by train and it was an easy 5 min walk to a very welcoming hotel. Great staff super room all amenities good breakfast. Very quiet and comfortable. Easy walk to metro where a 2 day pass got us on all forms of public transport for €8.50

"The Best Western Madison Milan is the BEST"

5
03/08/2016

We arrived at Centrale Station and walked the 200 Metres to the Hotel to be greeted like old friends, although this was our first stay. This room and bathroom were fabulous, breakfast was included in the rate and was superb. The staff all spoke our language (English) and were very helpful in every way.

"Well located for the Central Railway station"

4
26/07/2016

I have been travelling around Europe with friends following concert tours and we chose this hotel initially more for it's location than anything else with such easy access to the Railway station and the Buses that take you to the various Milan airports, it takes a couple of minutes walk to both but you do not hear any of the noise that you would associate being so close to transport hubs. The Hotel is down a small street and without the sign would be quite anonymous, we arrived late at night and were checked in efficiently and with friendly reception staff. We were very hungry and although the kitchen was closing they managed to serve up to us a lovely fresh pizza and we were exceptionally grateful for that, thank you. The rooms are accessed by a lift controlled by a key card system for additional security, I was in a double room and it was a decent size and a comfortable room with whilst not a large bathroom one which still had a full sized bath with a shower over it. The bed was large and comfortable with decent pillows, there was ample hanging space in the wardrobe and there was also a safe for your valuables. I was pleased to find a Kettle with decent tea and coffee making facilities, this really does make a difference to one's stay. The TV had a couple of English language stations. There was no view to look at from the windows but this is an inner city location, it was however thanks to blinds and curtains very private . The bathroom was well stocked with toiletries and had great towels, the bath was also big enough to have a good soak in which always gets a big thumbs up from me. A request for more pillows and an iron and ironing board were dealt with very quickly. I also used the laundry service and this was equally efficient. Breakfast had a great choice and was plentiful. This is a typical inner city business type hotel, it was well located for that and for transport hubs.

Camilla D, Responsabile relazioni con la clientela at BEST WESTERN Hotel Madison, responded to this review
dear Cardiffo, thanks

"Excellent value"

5
19/07/2016

Real 4-star accommodation at a reasonable price. 3-sleeper room had plenty space and facilities. Good service. Full breakfast included and of good quality. Close to main station. Highly recommended. Will return either for business or holiday.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear nicodj thanks again. hope to see you again

"Comfortable stay, very convenience location"

4
17/07/2016

A comfortable, quiet and clean hotel, very conveniently situated near Central Station in Milan, only 5' walk from bus terminal. Room was small but comfortable. Staff were polite, nice breakfast with original dishes but lack of fresh things. Well recommended.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Mrclairiep thanks again for your review. Best Regards

"Good hotel with a good location! "

4
13/07/2016

My husband and I had the pleasure of spending 4 nights here on our first trip to Milan. After an early flight from London I was pleasantly surprised they allowed us to check in at 1030am. We always found the staff to be helpful and pleasant during our stay. We had breakfast included and I would say it wasn't too bad, my only complaint would be that the hot items are cold a lot of the time which is a shame. The hotel is in a good location and we used the metro all the time, so easy! I would return to this hotel again if I ever come back to Milan!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dearOshi75 it was a pleasure to serve you. thansk again from all of us .

"Attention Required"

2
06/07/2016

We found the Madison to be well located and quiet, rooms small well furnished and clean. Reception was courteous and efficient, the big letdown was breakfast buffet, whilst the range of food offered was the norm, the hot food bar did not attract the attention of staff, that was required, of our three days breakfasts two were cold and one of these the spillage of food and mess was off putting, we requested our plated selection be reheated. Our final day breakfast was better presented, due to our early arrival.

"Best hotel I ever have during my trip in Italy!!"

5
03/07/2016

This hotel give me the best experience and value for money. I have to mentioned the front desk staff (afternoon to night shift) are handsome guy and pretty girl, friendly and helpful. They are really caring and I can feel that they are truly treat you as a friend. The location is super and only 5 mins from Milano station. So train and Metro are no problem. The hotel is convenience and quiet. My room is facing a beautiful church so all 5 stars!!!!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
thanks

"to catch a train"

4
23/06/2016

Flew into Milan on way to Venice via train to catch a cruise. Hotel was adequate and met my expectations. Breakfast buffet is excellent. Is an easy 5 minute walk to train station. The 5 members in our party had no problem walking to hotel.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Richard, thanks for you kindly reply. We are improving our hotel again, building 6 new rooms. if you will have the opportunity we will wait for you in September to try them

"Typical Hotel in Milan"

3
23/06/2016

What you expect from your Milan Hotel but possibly larger room then usual. Brand new bathroom. Comfortable and clean and very close to the train station. Served its purpose and would stay in it hotel. Might be that they have refurbished rooms. Mine was a bit oldish but still comfortable. had an internal room and was great as it was really peaceful.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Chris, M thank you for your review. You'll be glad to know that from late August 2016 all our hotel is completely renovated. Come to visit us again ! we will wait for you

"A great welcome to Italy"

5
22/06/2016

Milan was our first stop in Italy and being greeted by the two gentlemen at reception couldn't have been nicer. They were bubbly and easy-going and really made you feel welcome. It is just a short walk from the main train station, with a few uneven surfaces to encounter. Our room was of a good size - enough room around the bed to move freely when the other is sitting at the desk. The buffet breakfast was fantastic and well worth the small fee. Everything so fresh and continually stocked (I couldn't help myself and had to keep going back for more). Best Western does it again!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Ange,thanks a lot ! Hope to see you again

"last night of a 2 week vacation in northern italy"

4
20/06/2016

The hotel was very near the central train station which was what we were seeking. the price was very fair, the hotel clean and in keeping with the chain's standards. I would recommend it, tho not convenient to the major sites to visit.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Gary thanks a lot ! Hope to see you again ! at Best western hotel Madison Milano

"Much better than what i expected"

4
19/06/2016

We spent one night at Best Western Hotel Madison - and we chose it for its proximity to the Central Station (it's literally 2 mins away from it). Considering that the hotel was close to the Central Station my expectations were low - i was, however, very wrong. The hotel staff was very friendly upon arrival and it took us only a couple minutes to check in. The room was nice, clean and the biggest surprise was its balcony: which was very big, with a table and two chairs, a perfect place to hang out. The bed was comfortable, the free wifi worked perfectly fine (and it was fast). The check out process was a bit frustrating. We were in a hurry to catch our bus to the airport and the only person working at 5 am was slow (although i'm not a morning person myself so i can understand this to some extent). We had to pay the city tax too (don't know why we couldn't pay it when we checked in, considering the fact that we announced that we will check out very early), the person at the reception told us that the systems weren't working very fast, all in all we were a bit uncomfortable thinking about the possibility of losing the bus. In the end everything worked out just fine.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear andreeapopa25, thanks for your opinion. We would like to say you sorry about the check out moments. Unfortunately we are improving our new computer systems and you had been one of the first client of these new program. We sorry for this, but we are improving. come to visit us again ! You will enjoy ! thanks

"Immaculate! "

5
16/06/2016

Great staff at the desk! Sparkling rooms with terrific, firm mattresses. Just a few blocks from Stazione Centrale. The complimentary breakfast was delicious, and beautifully laid out. Be sure to walk the few blks. to Il Tavolino restaurant for a spectacular dinner.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Bob_and_friends-2014 thanks thanks and again thanks

"Good Central Choice.."

4
16/06/2016

Good Central Hotel.. Only 3min walking from Milano Centrale (central train station and metro station!). Comfy, spacious and very clean rooms, Quick check in and check out, Polite staff. The breakfast was ok but for a 4**** hotel could definitely get better! We would stay there again..

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear VisKat, thanks a lot, i will really follow your suggestions !

"Fair to middling"

3
15/06/2016

First of all should state this is a well located hotel if spending a short time in Milan as a five minute walk from Centrale station where can get trains or coaches to the airport and other places such as Como as well as the metro straight down to the castle etc. The price is reasonable too. We did have a few issues... The air con did not work and despite reporting it took a day too long to fix. Even in June means the room became warm. The lights switches are all very random and you have no idea what you are going to get and for some reason the light by the wardrobe is on a sensor which stays on for a few seconds only so can disturb your partner if need toilet in the night. Bathroom was okay although shower somewhat old fashioned. Did have modern TV which you can change language settings to receive the American shows in English. Be useful to leave a guide on how to do this as our Sardinian hotel did last year. We left Milan with some nasty bites too which I hope wasn't because we had to open the windows. Like others feel this is a reasonable 3 * for a short break.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Steve B, first of all thank you for your review. We apologize for any inconvenience and we will instantly pointed me to solve problems . Thanks for giving us your opinion

"Nice hotel centrally located"

5
02/06/2016

Situated a 5 minute walk from the train station (milan central)this is an easily accessible hotel. The staff are welcoming ,the hotel is clean and the rooms are a realnable size..no pool and no gym,but a good quality 3 star hotel. We walked ro the highlight of the city ,the duomo cathedral,and it took about 45 minutes. It would be easy to catch the metro. Breakfast included was ok.all up this hotel represents good value.

Camilla D, Responsabile reception at BEST WESTERN Hotel Madison, responded to this review
dear Andrew P thanks a lot ! hope to see you again

"Welcoming"

4
24/05/2016

After a 20 hour flight we were made to feel very welcome when we arrived to check into Hotel Madison. Reception staff could not have been more helpful and cheery. Location was excellent for our rail transfer the next day.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Pflk, what a pleasure to have this super review! Hope to see you again. many thanks for all our Staff

"Great location and service"

5
21/05/2016

The hotel is located steps away from Milan main train station. Rooms are clean and actually more spacious than photos suggested. The whole Front Office team especially Kamir are wonderfully hospitable. We stayed for 3 nights and were out most of the time but he recognized and greeted us by names. Overall a pleasant stay and great value for money!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear mr Binh N, thanks for your suggestion. We will follow them . hope to see you again.

"Nothing to write back home."

3
13/05/2016

We spent only one day at Best Western Madison. Convenient location, few blocks away from Stazione Centrale, good decor... We wanted to try the restaurant for dinner, but the menu which was on display in the lobby made us change our mind immediately: it was way too expensive for that location, plus the restaurant was completely empy, bad sign for a restaurant. Location, yes. Friendly staff, yes. They start serving breakfast - which was OK - only at 7:00 am, which, in my opinion, is a little late for the type of customers of this hotel, who usually have their connection flights or trains in the very hearly morning. Nothing more to write back home.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear,giorgiozac thanks a lot

"Nice horel"

5
11/05/2016

I stayed in best western Madison hotel for 4 nights. The reception is courteous and provided me a fast check in. Rooms are nice. Just aside the Milan central railway station. Ask for alternate room if you find smaller room for single accommodation. Should be improved on breakfast, as it seemed to not have a nice spread. Fresh cut fruits were lacking.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear AdishBhatnagar thanks again

"Loved it "

5
08/05/2016

I stayed here last night in room 115 and loved it. Hotel very close to station - you can easily walk, staff helpful, room very modern and I enjoyed the variety at breakfast especially the local cheeses, fresh ricotta and nicely made coffee. It's not in a busy part of town if that is what you are after. I would stay there again.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Travelforever1966, what a please to read your suggestions: thank you very much from all our staff !

"Only the location is good"

3
29/04/2016

Stayed there only because of it's close location to the Milano Centrale. My room was REALLY claustrophobic, also the whole corridor and all the room doors were "under construction" (but it looked like it is liked this from a long time). I wouldn't recommnd this place to stay there longer than 1 night.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear RedRidingReaper, we regret you did not appreciate our Hotel. Maybe you have choisen an economic room, with a very low price. Come again and reserve with our special offer the conford rooms. I am sure you will change your point of view. best regards

"City Centre Hotel"

4
29/04/2016

Stayed here for 3 nights recently on a city break to Milan. This hotel is located on a fairly quiet side street less than 5 minute walk from Centrale station with also a few tram stops nearby too so it's ideal for transport connections. The room was clean and quite well appointed, it pretty much met all of our needs. The reception staff were great, most spoke decent English and check in and out was straightforward. The buffet breakfast was ok, except the hot water for tea and coffee was tepid and some of the food had gone cold on a couple of mornings. The staff can make cappuccinos, lattes etc on request if need be. Overall, I enjoyed my stay here. The location was ideal for us as we were travelling around Milan and elsewhere. I do recommend staying at Madison Hotel.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Wez 74, thanks for your suggestions. Breakfast is the most important meal of the day—and an integral part of the perfect hotel stay. Our Breakfast was a complimentary breakfast each morning before you venture out to explore the city. You have found a rich buffet with sweet and savory dishes made with fresh genuine local products, and Italian specialties. Cereals, cold cuts, eggs, cheese, fresh fruits, tarts, croissants, pastries, teas, milk and yogurt. In our Breakfast Fresh-ground coffee, espresso and cappuccino is always prepared at the moment and served directly at your table. Sorry if some dishes were not so hot. we will improve this point immediately

"Excellent service and location."

5
28/04/2016

Stayed for 4 night at Best Western Madison and to be really honest I liked it. The room was big enough and really well cleaned (daily) while the single beds were really comfortable. The staff in the reception were more than friendly and welcomed! As for the breakfast I didn't expect it so good based on previous comments I saw in Tripadvisor. There was a big variety of croissants, muffins and Italian pastry that were freshly made and really delicious and the 4 days we stayed. I asked the staff for coffee and the made it really fast even by using my travel-Italian skills. The biggest advantage however is the location; really close to Milano Centrale where you can get a regional train, the metro line and the bus to the airport. Definitely recommended and I will go again next time in Milan!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Jerry m, thanks a lot. your review is the best answer we can give to all our guest. If we make a mistake, we do the best we can to solve it. thanks a lot. Hope to have the possibility to see you again at Best Western Hotel Madison Milano city centre.

"Good hotel with good location"

5
20/03/2016

We usually stay at hotels with the Best Western badge and this one kept up the usual standard. A hotel that we will definitely stay at again due to location being so close to main railway station to get to other places. Only one draw back at breakfast, sadly some nationals do not queue (like the British do) and barge at the breakfast buffet.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Mr Peter, thanks for your suggestions from the staff of BEST WESTERN Hotel Madison Milano

"Poor service"

1
19/03/2016

I booked for three nights. At check in I already remind the lady at reception for extra bed. And they did not provided because the man in charge said he had so many things to do and promise to do it tomorrow morning. Next day they still did not provide it. In the morning I remind the reception and he said will do it immediately. When I came to the room in the evening, it is still not there. Very lazy Italian. The air conditioning was not working. I ask the reception and they said they will send the man, until I checked out still there is no person come.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear customer, thank you for your review. We are sorry you did not appreciate our Hotel, we also try to understand how to improve our service. If we want to be completely honest it could be right to tell that While your booking , the booking office had already told you that in a double room, like the one you booked in our hotel, there were NOT THE POSSIBILITY to add a third bed. We've added a cot but there is no chance 'in a double room for 2 people to put a third large bedroom.( for a boy od 12 years old). You accepted our proposal but finally you came to the room with 4 PEOPLE (2 adults and 2 children), one of whom was 12 years old. You did not pay any extra, and you did not tell us you were in 4 person in a room realized for 2 persons. Maybe the room was very crowded so maybe the temperature inside was too high thanks and Best regards

"Polite, serviceable, clean, close"

3
16/03/2016

This hotel is about two blocks from the Centrale train station which also means it's near subway, bus, and trolley lines. Check in is easy and the rooms are Spartan, but clean. The bathrooms have been remodeled and, while small, get the job done. The room is "just there." Just what you need and nothing more. The beds, however were odd. We had two twin beds and they were not comfortable for either. The breakfast is not so good. The day we tried to eat there the eggs were cold, food was running out at all times and the staff seemed to be very busy doing what, I do not know. Do yourself a favor, grab a cheese sandwich and eat in a real Italian restaurant later. This was, at best, a bad American cheap hotel breakfast. Overall it's a fine place and gets the job done. I would stay there again as it is convenient, well priced and well kept.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Mr ConVivo, thanks for the information you give me . We are sorry about what happened. we have taked to our food and beverage manager, to improve very quickly the services you told us and to everybody were not good enough. We hope you would like to give us another chance again! we hope to see you again to our Hotel ! Best regards Camilla

"Average, at best"

3
07/03/2016

The hotel is very close to Milan Centrale Train Station, and that's where the good things end. It's still a fair walk into the centre of town (about 20 minutes). I was disappointed with breakfast. The warm food (bacon, mushrooms, eggs) were congealed, and rubbery. Muffins and croissants were stale on some days (I think they were probably left over from the day before), coffee was weak and cold. The staff also constantly tried to clear your table to get you out, rather than just leaving me to eat my breakfast. We also had a weird smell in our bathroom for the whole time- it smelt like stale water, but there was no way to get rid of the smell. We also noticed this in the corridor on our floor on some days. Overall, it was ok. The reception staff were very nice and helpful, but if I needed to stay near Centrale station again, I'd probably look for an alternative option.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Kerry B, thanks for your review. We are really very Sorry we not enjoyed our breakfast . We will instantly improve following the directions you gave us . It seems strange that you found so many negative points , but we will make an investigation to see what happened . I hope this gives you the opportunity to choose us again and come back to us next time . I am sure we will have improved! thanks

"Perfect for a train stopover"

4
18/02/2016

Steps away from the central train station, in a silent alley in front of a historical religious school. Rooms are tidy and comfy. If you fancy (and have the time for) a visit to the Duomo or other points of interest, the underground stop is within the train station

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Mr mgialdini thanks for your choise . We hope to see you again at BEST WESTERN Hotel Madison Milan 4 stars hotel in the center of the city

"Not a 4 stars standard"

3
16/02/2016

Very close to the main station. The single room was very small and gave me claustrofobic sensation. The bathroom was bigger than the room itself. Not a 4 stars hotel standard for me. Breakfast was ok. Price not too high, but I don't think I would come back here in the future...

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Fabio M, thank you for the time you have spent to write this review, it's very important for us. We will seek to improve the comfort of the hotel. Try to book us again, and try our special offer for the twin rooms . I am sure you will enjoy them: here you are some of our amenities: Big double beds, big tv 36 ", free high speed wi fi, coffee tea maker for free, and something more. Book directly with us ! we will give you a priority line!

"Excellent customer service"

5
09/02/2016

I was impressed with the reception and service from all the night and morning staff. I was unhappy about something and the night staff quickly sensed it and put it right. I also had trouble with the heating in the middle of the night and when i called, they were there in a jiffy.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear sir, thanks a lot for your answer. We hope to see you again.

"Very good hotel!"

5
25/01/2016

Well located site, silent and spacious room. Two blocks away from the Central train station. Good breakfast. Very comfortable and clean room. Helpful and cordial staff. I highly recommend the stay. Good choice.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear, thanks a lot for your revenues,! good luck and have a nice day!

"Great location when traveling by train"

5
04/01/2016

I traveled through Europe partly by train and this hotel is pretty close to Stazione Centrale which makes it easy to get to and from, didn't even need a taxi. The breakfast was good and the staff were friendly.

"Nice sleep"

5
03/01/2016

With a late check in and a very early checkout I just stayed at the hotel few hours so I can just say that bed was very comfortable and staff was friendly. Location is great if you have to catch a train early in the morning, Central Station is near by

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Dagni D thanks a lot for your suggestion ! thanks a lot from all our Staff !

"Nice location, mediocre service"

3
03/01/2016

Location very close to Milano central station, convenient to everywhere with access to train, metro and trams. Wifi very fast, breakfast also pretty good. A good selection of ham, pastry and fruit. Staff is pretty indifferent. Not responsive to requests and enquiries. I had to pick up stuffs like toothbrush and slippers at the reception myself. Most hotels deliver these stuff to the room.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear tianchenq, thansk for your suggestion. we thank you because you underline the positive and the negative point of our Hotel. We will try to improve our service. Please i ask you to contact me directly on my private mail: [email protected] to tell me what happened. thanks

"Nice Hotel, clean and welcoming"

4
15/12/2015

Situated in a quite street about 5 minutes walk from Milano Centrale main line and metro station the Madison is a functional hotel and was ideal for my four night stay. The room was spotlessly clean and the staff friendly and helpful. Breakfast was quite good and consisted of both hot and cold food. I'd be happy to return.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Petefromswinton thanks a lot for BEST WESTERN HOTEL MADISON MILANO

"Good Location (for Centrale) Average Hotel"

3
14/12/2015

Stayed here for 2 nights. Quite small room; not so comfortable bed; clean bathroom (bathroom better than the room); typical business hotel with nothing special or charming; good location- very close to Stazione Centrale; breakfast/breakfast room worse than average for Italy & for a 4 star hotel; staff polite and helpful; price was relatively good but with a timely reservation you can definitely find a better hotel close to/in the same area. I would not stay here as a tourist; maybe for business I would again. One key point regarding my comments for the room: I stayed at the first floor; maybe the room/floor I stayed was different than others; to be honest it did not look like the one's at the photos. I stayed for 2 nights in the first floor (I am mentioning this as

"Decent, clean hotel, near central station"

3
02/12/2015

Rooms are small, but clean. Sound travels between rooms such that you can listen to the TV in the next room easily. My room had a great view of the beautiful church across the street. Restaurant was very good quality, surprisingly so. Breakfast was included. No gym. Hotel had aspects of 3, 4, and 5 star hotels. Guide I looked at showed every Best Western Hotel in Milan as 4 stars...I suspect that...then again, they had some other hotels listed as 7 stars. On a scale of 1 to 7, this rates 4. Very pleasant and helpful staff. Two blocks from Central Station, so you can easily walk it with luggage. Street is only 1 block long, so you'll need to look at directions on Google Maps before you arrive.(I used Street View feature, so I could find my way when I arrived.)

Camilla D, Responsabile reception at BEST WESTERN Hotel Madison, responded to this review
dear, thanks for your suggestion and indication. We are a 4 stars hotel. We will follow all your indication to improve our services, to allow you and other guest to be really happy when they will come to BEST WESTERN Hotel Madison Milano.

"Great location 5 minutes from train station"

4
22/11/2015

Approximately?? €20 from airport by taxi. Hotel has a restaurant (but there are several other good ones in the area). Staff very friendly and helpful. They have a printer at the front if you need to print a train ticket. The room was one of the cleanest around the world and made up impeccably. Large bathroom (mine only had a shower) and had higher-end soaps and shampoo. There was an electric hot water kettle included. Breakfast was full/hot and included a higher-than average assortment of bakery items.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Mr Jean m, thanks for your suggestion. we are trying to do our best every day ! thanks again

"Good location clean and friendly"

4
21/11/2015

Great location near the central station, friendly staff good choice for breakfast. Eveing meal in the restaurant was good, although inattentive wait staff. My room was a tad small,but did the job, bathroom was bigger then the bedroom. Would stay here again.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Christchu, thanks a lot. Hope to see you again soon

"Recently Refurbished In A Convenient Location"

3
19/11/2015

Best Western Hotel Madison is located just a few minutes walk from Milano Centrale - making the location easily accessible and convenient. This Hotel has recently been refurbished, with many of the Rooms & Hotel Interiors updated. The Rooms are equipped with Flat Screen TV's, Comfortable Beds, Mini Bar & Work Desks. The Bathroom was not refurbished, however it was still quite Large and contained all of the amenities needed. The Air conditioning in my room did not work and was automatically controlled, making it difficult to sleep as the room was hot. Thankfully the window opened but the noise outside constantly disturbed me. The Breakfast room is large, with a great selection of both Continental & American style buffet options. Although I might have been a bit unlucky this time, I would stay at this Hotel again. There is much worse!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dearTodd P, thanks for your suggestion ! Hope to see you again in our BEST WESTERN Hotel Madison Milano

"Good business Hotel"

3
15/11/2015

Great location.. walking distance from the Central Station. Clean though tiny rooms. Very Average breakfast. No variety even in the fruits in the 3 days I was there.No choice of eggs...just boiled or scrambled. They do have good aceto balsamico though with suggestions on what to have it with! Will definitely stay here again

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Mr shar2210, thanks for your suggetion. We looking forward to see you again next time

"Great Value"

5
06/11/2015

Had a comfortable night's stay here. Honestly, I wasn't expecting for this room to be so nice. I booked a few months prior and didn't really look at reviews or pictures. I'm a rewards member and Best Western has always been a safe way to go. They've always been a good value. The staff was friendly and very helpful. Even though I'm a native Spanish speaker, my Italiano is severely lacking, thankfully they all spoke English and didn't make break out with some bastardized version of such a romantic language. The Madison is centrally located and within walking distance to the train station and many restaurants. If you're a lazy American tourist like me and need a taxi from the station it should only be about €5-€7. As with most places nowadays, breakfast and Wifi are included. Ciao ciao!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear philandkim thanks a lot for your suggestion. It as be a pleasure for us to served you. thanks for your kindly suggestions! we are looking forward to fixing the issue you are expecting. Hope to see you soon again. Check our offers on our website, to discover all our new services

"Jennie and Stevie in Milan - October 2015"

4
29/10/2015

The hotel is conveniently located to the Central Railroad/Metro station in Milan. The hotel is modern, the room was a good size and clean. Breakfast had a good selection of food and coffee. There was not a view from our room but the hotel is in a city setting so we did not expect a good view. It was a nice hotel.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear Jennie B, thanks for your kindly suggestion. Hope to see you again in our Hotel in Milano

"Clean tiny room"

3
04/10/2015

Very clean and bright room but so tiny that it fits only solo traveller. The breakfast is poor and small. The price is very high for this comfort. Location is good if you plan to use Milano Centrale for trains often

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Mr poleff, we will follow all your suggestion especially about your breakfast opinion. For you it is really very important to understand the international opinions. thanks from all of us !

"Bright, Centrally Located Hotel"

5
29/09/2015

The Madison is a nice, modern hotel in close proximity to the Central Railroad Station that is also a main Metro Stop. The hotel has bright, modern decor. The bedrooms are not cramped and are well decorated. The bathrooms are very, very clean. The breakfast area is large enough for the purpose and mostly has a choice of tables to chose from. The food includes beacon, sausage, eggs, fruit, vegetables, pastries and local slices meat and cheeses. A variety of coffees are available and individually made. It is a self serve breakfast with staff to take away dishes and ensure that the tables are cleaned. The views from our side of the hotel were poor but that is to be expected in an urban environment. Staff are very professional and helpful.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
dear, N8241BIda only one word: THANK YOU

"Italy on a budget"

4
10/09/2015

I stayed at this hotel back in May and just had the opportunity to comment. It depends what you are looking for. I wanted to see Italy on a budget. You pay for what you get. The rooms are small but clean. The hotel is in a corner but close to a church, so I felt slightly better. You can walk to the trains and rails so very convenient. The pluses were the staff. One person at the desk, Abdu, he was exceptional! He was knowledgeable on attractions, restaurants, and transportation. Abdu is the best! The hotel is not one of the better ones but it served the purpose. The free breakfast is small but it was something. Free wifi a plus.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Mr bev t, thanks for your kindly suggestion. Best Western Hotel Madison hopes to see you again. Thanks from our Staff

"Nice Hotel, convenient for Central station"

5
10/09/2015

The Hotel is convenient for the station, the rooms clean and comfortable, although not large. The Reception staff were very efficient and friendly. The breakfast is buffet style with a few hot choices, but mainly continental

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Mr RunningBa, thanks for your kindly answer, hope to see again in our Hotel !

"Not recommend "

2
10/08/2015

I've been there with my family didn't like it at all: the location was far away from everything. Rooms and toilets are very small. Breakfast is very poor and bad even not clean. The staff was very rude not all but most of them. Very noisy. If you don't have any other choice go to it.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Madison, responded to this review
Dear Missvip1, i am very sorry you do not appriciate our Hotel. the hotel has been completely renovated in 2015. Our new breakfast room is new and it will follow the international taste of our guest. The intercontinental breakfast is without limit and included in the prices you spent. I am really very suprised about your indication, expecially about our Staff, so please I ask you to contact me directy on my personal email: [email protected] . thanks