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Best Western Hotel Astoria, Milan

4.0/5  - basé sur 562 notations.
Viale Murillo, 9, 20149, Milan, Italy - See map

The Best Western Hotel Astoria is in a very strategic location: near the exposition areas of Fieramilanocity and Fiera Milano Rho, close to the sporting area of San Siro and only few minutes from the city centre, easy to reach by subway and tram. This hotel is complete with every comfort, and with its meeting facilities, is ideal for business travel or leisure.

Best Western

Hotel Astoria

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 563 guest reviews
NOTE ISSUED
Excellent
131
Very Good
254
Average
137
Poor
33
Terrible
8
REFER TO NOTICE
Business Business
179
Couples Couples
167
Family Family
63
Friends getaway Friends getaway
67
Solo travel Solo travel
64
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"GOOD"

4
26/05/2018

Nice small and clean hotel. Very small rooms and bathrooms. close to the tram and only 10 min walk to the metro. Grocery store is near hotel. Good hotel for city break. Beds were really comfortable to sleep.

"Very clean, friendly staff"

5
30/04/2018

Good hotel for city break, nice breakfast. I found bed really comfortable to sleep. We had room with bathtub, which was good size. There are lovely amenities in the bathroom. Room extremely clean. It is close to San siro and 30 minutes by tram to the city centre Duomo. There are very good restaurants 15 minutes away in Piazza de Angeli. Staff very friendly and reception just excellent. I do reccomend this hotel if you would like to explore Milan, or just to see football game.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
Dear Agnesess7 Thank you so much for taking the time to review your recent stay at The best western hotel Astoria . The entire staff takes pride in providing the best possible experience for our guests, so your feedback is welcome and appreciated. We look forward to welcoming you back again! Sincerely,

"Disappointed from Best Western"

2
19/04/2018

I've been in a Best Western hotels many times and that was the reason to book that one. Until now I was really happy with the brand. First disappointment was when we realized that the hotel is not on 1.8 km from the center like it says in the advertising before you book. It turns out that the hotel is on apx. 10-15min from the subway station and then you have like 10-15 min with the subway. The rooms were old not refurbished more than 10years atleast. But they were clean. Beds were disaster, not comfortable at all with spring mattress. I couldn't believe that this is Best Western hotel!

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
Dear Stoyan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take note of your report that the rooms are old and that they should be modernized. In fact, the Hotel has already started a renovation work plan. Regarding the non-comfortable mattresses, it was enough to simply report everything to our reception. You stayed 4 nights in our hotel, we would have found a solution (change mattresses since the hotel has several, or change rooms). As for the rooms, we take note of your contribution. But your timely reporting during the stay would have solved the situation (or at least improved). Unfortunately, however, we feel sorry to disagree where you say that the Hotel lies for the distance from the city center. This for 2 very simple reasons: - the distance you have read on the site of booking.com, is NOT inserted by the Hotel, but is reported directly from the geolocation carried out by the portal booking.com. At most, you can complain with their portal for how they calculate distances. Please be awared that on the official website of the Hotel, and on the official website of Best Western, the Hotel does not show any distance in kilometers from the area of the city center. - despite this, the Hotel is actually located at 1.8km from the city center area. And this data can also be demonstrated through google maps and its geolocation. If I can provide any assistance, please don't hesitate to contact me directly at [email protected]

"Very small hotel for not more than 1 or 2 nights"

3
29/03/2018

Nice small and clean hotel close to the tram and only 10 min walk to the metro. Grocery store conveniently located next door. Front desk staff were friendly and had a good command of English. The room was cleaned well everyday. Breakfast was offered for a reasonable Euro 6. The cons: - Very small rooms and bathrooms (shower was extremely small) - Safe boxes are not offered in all the rooms - Thin pillows and hard mattress - No reply to emails requesting confirmation of booking -

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear Karmincforce thanks for you reply. We will follow your ideas and your suggestion to improve our rooms and services. hope to have the possibility to see you again thansk so much

"Nice small hotel"

5
20/02/2018

Hotel is clean Staff is nice Specially mr. andrea at reception is very very helpful cooperative Other staff also nice Except Gregory in breakfast restaurant Seems racist Gave hateful looks Make me feel bad Rest everything wonderful

Camilla D, Responsabile reception at Best Western Hotel Astoria, responded to this review
dear Romi, thanks so much hope to see you again fast

"Nice small clean hotel"

4
06/02/2018

A nice small hotel in a quiet area, the hotel is very clean and there was a lovely receptionist lady who was very helpful explaining the map of milan and where to go. The breakfast is very nice alot of choice, tasty and fresh. There is a tram stop (number 16) behind the hotel which takes you to Duomo where the sites are. A nice comfortable stay.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear Huba l thansk so much for your review. hope to see you soon

"Good place for short stay"

4
28/01/2018

Renovated, very clean hotel in the city, tram line 16 very close by takes you in 10 minutes to the Center of Milan. Good value, very good breakfast buffet with great coffee. Paid parking about a block from the hotel.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
thanks so much

"Convenient for business trip"

5
04/12/2017

Nice staff, excellent breakfast. Clean and quiet rooms. 10 minutes away from the metro station and 25 in total to the central area. Highly recommended. If I come to Milan again, I'd use the same hotel again. It is convenient especially if you travel for business as it is placed away from the noisy and intense central area but near enought to the metro station. In case you have forgotten a few basic things at home, do not worry - they can offer a razor, toothbrush, deodorant and shaving foam. Do not hesitate to ask the receptionist if you need something, they are extremely colloborative.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear sir, thansk so much hope to see you again

"Weekend break"

5
27/11/2017

Good stay at this hotel. Fair sized room and nice bathroom. Good breakfast selection. Out of the centre of Milan but has good transport links. No 16 tram stop just round the corner (5 mins) which will take you either to San Siro stadium or the Duomo. Lotto Metro stop is a 10 min walk away. There is a supermarket right next door and a Carrefour supermarket round the corner. Great restaurant across the road called Trattoria Toscana Primula...very good food at a reasonable price. I would stay at this hotel again.

"Great Value"

4
11/11/2017

This hotel is approx 10 minutes from the Metro, easy to find. Was greeted with a warm welcome, the room was clean and the bed was very comfy.. good choice at breakfast.. The hotel is excellent value for money

"Astoria not too far from amenities"

4
22/10/2017

Astoria is in an area where there are good restaurants not too far from the metro and or tram. Pleasant stay and good furniture, good service and amenities in the area. Personnel flexible and at disposal, good quality drinks and small tapas

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
Dear Daniela19601201, thanks for your opinion. We hope to see you soon maybe during Xmass period. Enjoy our bestwestern.com offers!

"Very handy location"

4
28/09/2017

We stayed two nights at the Astoria while passing through Milan last weekend. The hotel was very clean and tidy, and Angela at the front desk was very welcoming and helpful. We parked at the garage a short way down the street from the hotel, which was 15 Euro a night, which for city centre Parking is not bad. Otherwise parking would've been very difficult. The number 16 tram stops right behind the hotel and goes right to the Piazza Duomo, and takes about 15 mins. Tickets are 1.50€ and are good for 90mins travel on all public transport. The trams were very frequent and made travelling in and out of the city so handy. The tram also passed the site of the Last Supper, which if you've managed to book well in advance, is also an easy tram ride. All in all it was a handy location, close to the city. Our only comment would be that the walls are very thin, as others have mentioned. But we didn't find that to be too distracting and had two pleasant nights sleep.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear Barry c, thansk so much from Angela, our Reception manager, and from all the Staff. Hope to see you another occasion and very soon !

"Not that impressive "

2
05/09/2017

Stayed here for the Grand Prix, it was about 20min from Milan central station. The hotel charged us €54 when we left for local taxes and also for a bottle of water from the mini bar, it's not clear that the water is to be paid for (other reviews state they are complimentary). Breakfast is okay but they ran out of eggs and by the time they put more out my breakfast was cold. The air con in the room doesn't switch off completely leaving me with a dry throat and I'm now stuffed up with a runny nose and watery eyes. The shower head in the bath didn't fit so needed to be held up, not ideal. It was overall an okay hotel for somewhere to put down your head.

Camilla D, Direttore vendite at Best Western Hotel Astoria, responded to this review
dear sir, we are sorry you did not appriciate our hotel. the water is not free i am sorry we will improve this information. for all

"Basic hotel."

3
04/09/2017

The Hotel in a good area, but far away from the center of the city. The rooms and bathrooms a little outdated, but clean. The staff is friendly and helpful. Good breakfast. If you are OK to stay out of the center and have a very basic room, then this hotel can be a good choice.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear Mark thansk

"City Trip with Basic City Hotel Stay"

3
30/08/2017

Visited Milan in January. The hotel is near to good transport links. Easy to get around, definitely worth the money to get yourself a travel card and download the Milan Travel Network App. Visited lots of local sites by hopping on and off the trams and underground with the same card. The hotel was ok, nice selection for breakfast. Room was dated but we liked it.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
DEAR MR, dan, thanks for your opinion

"Good Hotel with Great Staff"

4
28/06/2017

Stayed for 3 nights in June 2017. The room was small but clean and comfortable. Large supermarket right next door, 10 min walk to the nearest metro with easy access to central Milan. Staff were very helpful specially Ms. Angela. Directed me to some fantastic restaurants 10 mins walk from the hotel.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear Kashif thansk so much for your review. Hope to see you soon again

"Overall great hotel with great staff"

5
26/06/2017

Stayed for 2 nights at the end of June. The room was big enough for a short stay, clean and comfortable (no smell of smoke as others have commented), fridge in the room with complimentary bottled water.... Very welcome as it was 34 degree . Large supermarket right next door, 10 min walk to the nearest metro with easy access to central Milan. Staff were very customer focused and very helpful. Directed us to a great flee market on Saturday and some fantastic restaurants on Saturday evening 10 mins walk from the hotel (well worth the walk). Better variety of restaurants than central Milan. Would stay there again..

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear maurice thansk so much

"Nice hotel but a little away from the tourist centre"

4
25/06/2017

We spent two nights at this hotel as part of a tour. The hotel is around 20 minutes by underground and a short walk from the central railway station. We a five minute walk to the nearest stop. The room was fine, very clean but a little small, typical of a city centre Italian hotel. Great breakfast and friendly staff. There was supermarket next door if you need anything.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear thanks so much

"Nice hotel with good transport links to city"

4
29/05/2017

Stayed here for 3 nights at the end of May. Very friendly and helpful staff. I found the room too smokey on the first night and they happily changed room for the rest of our stay which didn't have any smell of smoke at all. Breakfast was good with a reasonable selection. Tube was a 15min walk away which was a bit too long after a busy day out, but the tram which goes directly into the Duomo centre is just round the corner. The tickets work for both and we found the best value was the 48 hr ticket. You can buy them from newsagents(in the tube station), bars and the hotel. Would recommend the restaurant across the road - basic, excellent food, good value and full of Italians. If we could afford to stay more centrally we would but for the price a very good hotel

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
Dear Susanna, thanks for your review.

"Great hotel for San Siro"

5
29/05/2017

Three of us stayed at this hotel in May 2017 with one twin room booked and one single. We booked this hotel due to the positive reviews on Tripadvisor though I was a little apprehensive about the comments relating to the rooms being hot and the noise from the main street. In the end this proved to be unfounded as my room had air conditioning (activated by the controls near the door) so didn't need to open the window though when I did the sound didn't seem that bad. Overall the hotel was very clean and comfortable. Only negatives were the size of our room. We had a twin but given the size of the room the beds were right next to each other like a double bed. Also as far as I was aware there's no restaurant in the hotel but this doesn't matter as there's plenty to eat around there. In fact we spent a lot of time at the Globe Bar just up the road. An additional bonus is the small supermarket below the hotel so you can stock up on any provisions. Best thing about it though is its proximity to the San Siro. Just 10mins walk. If I go to the San Siro again I will definitely stay at this hotel.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear thanks a lot for your review

"Small rooms but excellent customer service"

4
24/05/2017

We stayed at the Best Western Hotel Astoria for a few nights in May 2017. We had a room with two single beds. Whilst previous reviews are quite correct that the rooms are very small they are quite well appointed. The rooms have a mini bar, kettle, television and safe. You are provided with lots of toiletries in the bathroom which is great and the room was cleaned well throughout the duration of our visit. I would say that since the rooms are so small this is probably a hotel that you could only comfortably stay at for a few days. There is a continental breakfast on offer for €6 per day. Considering the price there is a good selection including bacon, scrambled eggs, toast, croissants, ham, cheese and jam etc. The element that made our stay was the customer service provided by the Hotel Astoria staff who were always extremely helpful and polite. They suggested places where we could eat affordably. They helped us with respect to affordable transportation using the Metro. They printed out our bus tickets for free so that we could get home from the airport in the UK. Overall they generally made us feel very welcome and for that reason we would definitely return to the hotel if we were minded to take another short trip to Milan.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear sir, thanks from all our Staff. Hope to see you again at Bw hotel Astoria

"A little gem "

4
18/05/2017

The hotel is located quite close to the good bar/restaurant street nearby(sorry forgot the street name). There is about 10 minutes walk to the closest metro station, but there is a tram stop just behind the hotel. Just be aware that the metro line is every 10 mins so very different to London. The reception is small but well staffed, plus they are all very friendly. The Room we stayed is on second floor, nice and clean for the price we paid. Only noted that we can sometimes hear people talking next door.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
Dera Wex X, thanks a lot for your review. Hope to see you again in our hotel

"Resized... :)"

3
14/05/2017

I rarely saw such small rooms at a 4 star hotel. In fact, the whole hotel is resized, as if after designing it, they zoomed out on the plane. Otherwise, everything is pretty ok. The rooms are clean, odorless, the bathroom is good with Valentino tile in some rooms. Breakfast is enough for everyone but do not expect anything rich, we are in northern Italy. For how small the rooms are, I can't give more than 3 stars.

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear Chris90, thanks. we will follow your indication as soon as possibile.

"Brilliant birthday break"

5
27/04/2017

This was very a good value hotel. The room was small, but clean and adequate for us. Breakfast was a good selection, with friendly staff. Special coffees were offered free of charge too. I would like to mention in particular the reception staff, who were exceptionally helpful, providing directions to Metros, trams, etc. The two, who were particularly helpful to us were Adhuro (hope that is spelt correctly) and Claudio - many thanks :-) The location of the hotel was fine for us. Around 15/20 mins on the tram into the centre. There are a number of good value - but excellent - restaurants/pizzerias close to the hotel, so we didn't have far to go after eating! I saw an earlier review had mentioned the smell of smoke in the bathroom (they thought that a previous guest had smoked in there); however I think the problem is the A/C or vent in the bathroom. I went to the bathroom one night in the middle of our stay and there was a very strong smell of smoke. Either the smoke is being drawn in from outside or someone is smoking in their own bathroom but the smoke is drawn to other bathrooms using the same ventilation shaft. But it was not a major problem for me - I went back to sleep!

Camilla D, Responsabile relazioni pubbliche at Best Western Hotel Astoria, responded to this review
dear DocCJ, thansk for your kindly words. it is very important for us to know our guests appriciate our work. Hope to see you again soon at Hotel Astoria milano

"Good for a short visit to Milan."

4
29/03/2017

This hotel is about a 30 minute journey from the centre of Milan but is well located for the metro or tram service, the later being at the back of the hotel and the nearest metro station about a 10 minute walk, both easy to use. The reception is small but well staffed, open all night and the staff very helpful with good English spoken. Our room was very clean and comfortable, good wardrobe space and comfortable single beds, the bathroom was well equipped with a decent, but small shower. Only down side was that our room, on the eighth floor, was very hot and to open the window let in the noise of the trams. Did not use any other facilities but all looked very nice. Altogether good for a short stay in this beautiful city.

"Middle of the road"

3
13/03/2017

A decent hotel on the inner ring road a tram ride from Milan city centre. The staff were very helpful. The hotel lobby is very bright clean and modern while the hotel itself is well maintained but dated. The rooms are functional but not big or cramped. The on suite bathroom is fully fitted but having the shower head on the side wall rather than the end wall makes using the shower awkward. I realise the pipework comes through the side wall so that's where the mixer tap should be but the shower head could have been put on the end wall. Only minor but after 2 showers it becomes annoying. My other gripe which is linked to the age of the hotel is the lack of air con coupled with the fact that , as explained to me by the evening receptionist, they only have heating which is switched off due to the warm weather but this stops you being able to use the ducted fan for some ventilation. The sliding windows have a night roller shutter and external hinged windows that open inward into the narrow gap between them and the inner sliding window. However with the roller blinds down you can't have the outer window open and thus no fresh air plus it's a slightly busy road with ambulance route for hospital nearly opposite so having the window open lets in the noise. Ask for a room at the back. Despite being a non Non smoking hotel the bathroom in our room stank of cigarettes where the previous occupant had gone to avoid the room smoke detector and narrow opening window. The staff did their best to eliminate the smell with air fresheners but we weren't offered a room change. All in all not bad but it was booked as part of a mystery weekend away package. Personally I would have booked a room closer to the city centre as it was too far to nip back for a rest. That said if you're going to the nearby exhibition places it would be better.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Jonathan, we are sorry you did not like our hotel in total We will follow your indication about minus points. thanks a lot

"Comfy"

5
06/12/2016

A lovely friendly basic hotel it does what it says on the box about 10 mins from the nearest metro station (Amendola) and it does a good selection for breakfast staff are helpful and will give recommendations for places to visit while you stay with them

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear Gary a, thanks a lot !

"Comfortable"

4
09/11/2016

The hotel is nice and clean, very good for this price. Breakfast is good, rooms are comfortable. But it us not really near fro metro station and there are not many restaurants or cafes around. To Duomo- 25 minutes (from Amendola), to centrale- 40 minutes (from Loto) with 1 line change. Very nice district of Milan, silent and green.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear???? ? thanks so much.

"Beautiful hotel"

5
07/11/2016

I came here to celebrate my birthday earlier on this year and the hotel was just gorgeous. Bedroom had everything you need, the restaurant was lovely (waiter was so generous - even gave us a basket of fruit with our meal). Taxis to the centre were roughly €8 which the receptionist kindly ordered for us and so many transport links. Such a fabulous hotel for a fabulous occasion :-)

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Debora. thanks a lot for your review. We always try, in our small way, to make special occasions even more 'magical. Be courteous, and have a smile in more 'is part of the fact of doing this job well. I'm sure if you will have 'the opportunity and the desire to come back and see us. we are waiting

"Great small hotel "

4
27/10/2016

I stayed here for one night on my way to US and it met all my expectations. The hotel is near a metro station and easy to get into central Milan. There is a large supermarket next door for all your needs and several restaurants and cafes nearby to cater for your budget and taste. The staff were very helpful and rooms were clean and comfortable.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear gh67 thanks a lot. hope to see you in another occasion

"Pleasant surprise"

5
25/10/2016

The hotel is located in a very trafficked area but the windows are great to keep the noise out. It's clean and well kept. The entire staff, from the people at the front desk to the maids at the floors, is very polite and helpful . There was always a smile for you

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear Cinzia, thanks a lot for your words! Hope to see you again at hotel Astoria milano

"Outskirts of Milan"

3
24/10/2016

Room was clean and had a safe plus fridge. The room was hot and we had to open the window as there was no air-conditioning which then made it quite noisy. The pillows were rock hard and uncomfortable. Breakfast was average. Staff were very helpful and keen to resolve any issues. Location of hotel is quite a way from the center of Milan although there is very good public transport nearby. We bought a 24hr travel ticket which allowed us to travel by any means of transport enabling us to see a lot of the city. We enjoyed eating out in the evening at The Primula across the road from the hotel. The food was excellent and reasonably priced for Milan.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
kind Postie314 Thanks hope to see you soon

"Football match"

4
21/10/2016

This is the second time I have stayed at the Astoria both times for an event at the San Siro. The location is great with great tram, bus and underground links which go straight to the San Siro (tram) and Duomo (underground) The rooms are comfortable, the bar we ice is great and the breakfast is really good value. Would I stay here for a trip that didn't involve a San Siro event, probably not but only because I would want to be right in the centre. It is a really good, comfortable, functional hotel.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear ppuk1 thanks thanks and thanks again !

"Touring"

4
18/10/2016

Good location near to metro and bus to centre if Milan. Clean and comfortable hotel, nice rooms. Although on main road windows are soundproof. Breakfast very nice and well presented hot and cold choice. Nice restaurant across from hotel for dinner. Very reasonably priced.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Jgib97 thanks a lot for all of us

"Great location"

5
03/10/2016

Location was good not too central but not that far out from everywhere we wanted to be. Tram to San Siro took 5 minutes and the underground to the centre was only 10 minutes. Hotel staff were lovely and the rooms were small but clean.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear 933Jules, thanks for your kindly review! Hope to see you again, maybe during Winter Sales . Discover the big Fashion brands, with a discount up to 70% in Milan, and discover our super rooms sale ! Stay in touch with us !

"Good for the San Siro"

4
20/07/2016

We stayed at this hotel as we were attending the Bruce Springsteen concert at the San Siro. The San Siro is approximately 20 minutes walk from the hotel. The hotel room was small and comfortable. The staff especially the reception staff are friendly and helpful. The only downside is that the shower is on the small side. We would stay at this hotel again if we were attending an event at the San Siro.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
thanks we will follow your suggestion to improve our services. thansk

"Good Value"

4
14/07/2016

Stayed there form 6-13th July and booked through Trivago. £315 for 2 B&B in Milan is very good value indeed. Good variety of breakfast, create your own fresh juice too. The room was of good size and toiletries were of a good selection too. No need for hair conditioner in Milan. The only criticism I have is that there were no drawers to put your clothes in like for t shirts and underwear. There was a mini fridge in the room which was good for keeping snacks and drink in. I would recommend this hotel for location as only a max of 10 mins walk from Lotto Metro which takes you to the centre of Milan. Flying into Linate, get the 73 bus to San Babila and then onto the Metro at the Duomo on the M1 Red Line take the rho fiera milano line to Lotto all for 1.50 euro.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear fleurpower, thanks for you suggestion. Hope to see you again at Hotel Astoria Milano

"Average"

3
22/06/2016

Nothing bad nothing great. Just an average hotel with prices aligned to the quality it offers. I have been there a number of times, the staff was always nice, breakfast good enough, the rooms are a bit old but clean.. The only thing i was disappointed about is that the hotel claims to have an "environmentally friendly policy", so they'd change the towels only when one leaves them on the floor. In reality they don't seem to be applying this policy, and change towels and all every day. Not very environmentally friendly.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Susan, thank you for your review. We'll say to our housekeeping dep to follow in a better way the directions concerning eco sustainability. Thanks for sharing pointed out

"Great for a quick overnight stay"

4
08/06/2016

Whilst on a driving holiday through Europe we ended up arriving in Milan very late and looking for somewhere to stay. We stopped at the Best Western Astoria and the young man on reception was extremely helpful and booked us in. He even gave us directions to a secure car park nearby where we could leave our car overnight. The room, whilst basic, was clean, comfortable and had all necessary amenities, including tea and coffee making facilities. The bathroom was clean and we were happy with the quality of this hotel for the price.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear chrissylenny, thanks a lot for your opinion. At Best Western Hotel Astoria, we follow our guest in all its needs. thanks again and see you next time maybe for another big event in the city

"Great location, San Siro is at walking distance."

5
29/05/2016

The hotel was easy to find using the metro, 2 stations within walking distance. I really enjoyed the service except the A/C was kind of hard to figure out but the weather was awesome so I liked having the window open and hearing Italy through my window. TV, restroom all the basics including a safe are in the room. Angela at the front desk was really great and the breakfast was amazing. Great value, my visit was to go watch AC Milan play, I walked to the stadium and was there in 20 min, great restaurants in the area. Loved it

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear Christian R, really thanks a lot !

"Champions league Final "

3
29/05/2016

This hotel was ideally located for my business trip to the 2016 champions league final, it was within easy walking distance and much cheaper than the inflated prices of all the other Milan hotel. Single room was adequate for my 2 night stay. I did not get back to the hotel until 2.45am and did not really want to go to sleep but they would not serve me a relaxing beer which was very disappointing. The bathroom was a little small and poorly laid out, toilet stuck behind the bidet in the corner !?! Breakfast was good.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear kaycole228, thanks for your suggestions, We are happy that you have appreciated our hotel and our services. We would follow your indication about bathroom when we will work inside our rooms next year. Regarding the beer in the night, I would like to tell you that unfortunately a lot of client during the night of the final champion had drunk a lot, so, at 2,00 o'clock we decide to close the bar. But please, remember for your next time, that in your private mini bar in your room, you have 2 kinds of biers, 1 bottle of champagne and a lot of alcoholic and not alcoholic drinks. Hope to have enjoyed your time in Milan and at Hotel Astoria. We hope to see again.

"Good hotel, good breakfast"

4
12/05/2016

Stayed in Milan for 4 nights in May 2016. Really enjoyed our stay at Best Western Astoria. It was quite "businessy" which I presume is their target market. Nonetheless , breakfast was really good, very varied covering both continental and English breakfasts. Everything you needed was provided in the room, TV, safe, fridge (inc Minibar) hairdryer. Reception staff were also very lovely. Only down sides - it's a bit out of the main part of Milan, but Amendola station is about a 5-10 minute walk away. The rooms are slightly dated, but not unliveable in. It was 24 degrees during our stay and we had the "air con" on the coldest possible and it just didn't keep us cool at night, whilst still being warm.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Dominik, thanks for your kindly suggestion. We will follow them to improve our service. thanks

"Visiting for football match"

4
13/04/2016

Stayed as it was a deal with the football tickets. Walking distance to San Siro. Metro close enough to get in to city centre. Staff really lovely. Barman remembered our drinks order the second evening. Breakfast good. Rooms a bit small but clean and did the job. Good inexpensive hotel. Would recommend.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Mr Mjor, thanks a lot for your review! We really appreciate our service, and our "Taylor made" service ! Hope to see you again for another occasion !

"Offers a safe garage 24/7 service for a reasonable rate"

5
04/04/2016

The place is near to Bus connecting Metro line at Lotto (or 10 min walking distance), near to good restaurants. Clean and tide. New sound damping windows. Good selection of breakfast buffet. Friendly and helping-hand staff.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear AnitaHerath thanks a lot for your review. We are really happy thanks

"Solid Hotel in Milan"

5
29/03/2016

My wife and I stayed here for a couple of nights specifically with it's proximity to San Siro Stadium to attend an AC Milan soccer match. It could not have worked out any better with it being a short 15 minute walk away. It is also very close to a Metro stop and has some very good restaurants/supermarket nearby. Front desk staff were very helpful.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Mr Orlando thanks for your revenue. we are happy you enjoy our Hotel. We hope to see you soon

"Be aware of the city tax!!!"

4
26/03/2016

Hotel in a good location outside of Milan centre which covers all the basics for this type of holiday- as we didn't spend much time in the room. Room consisted of a bedroom with a double bed and bedside tables, a desk, a wardrobe, a TV, a mini bar (use at a charge) and a safe which was free of use and a kettle and tea bags which was also free to use. The bathroom included a reasonably sized bath with shower fitting overhead, sink, toilet, boudet, hair dryer and a pull-out washing line. Fresh towels and linen was provided every day of our 3 night visit. The hotel also provided wi-fi that worked quite well in our first floor room. There was a thermostat in the room that we didn't use so can't really make a comment on that. Can't fault the continental breakfast and the staff were lovely. One thing we was not aware of until checking out is a €5 city tax per person per night- which is worth knowing as you've usually spent up by the time your leaving! In terms of location there are patisseries and restaurants nearby, a supermarket next door and a cash machine around the corner. About a 10 minute walk away there is a really nice (on the expensive side) restaurant called Da Vic which has great reviews on here- you have to book in to avoid disappointment! There is a bus (which I believe is free- we just got on at the back) opposite the hotel which 2 stops down takes you to the local underground lotto (or can walk 10 minutes). The lotto line connects directly to San Siro stadium and to Duomo (the Cathedral) or can change lines once to go to Milan Central, but there isn't much there other than the bus back to the airport. The underground can seem pretty daunting at first but it is actually really easy to use, cheap and really clean- puts the underground/trams in the UK to shame. For people who are not really into museums and galleries like myself, I would recommend Monza park as an alternative activity which we really enjoyed. The main reason for the trip was to see the San Siro stadium. Also at Monza park is the Monza formula 1 grid for those into sports or F1. Another thing worth mentioning is it's worth paying to have use of your mobile phone! Taxi ranks are few and far between, it's easy to get lost, and not as many people speak good English as I expected! I hope this review is helpful, as I have tried to mention things I have not seen mentioned in other reviews.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Daer Mr HayleyR96, thanks a lot for your suggestions and for your all points of views. We are not happy too about the local town tax of 5 euro - But the tax is not included in our price and we are sorry for this. come to see us again maybe during the San Siro Champions league final, we hope to see you again soon thanks a lot

"Excellent "

5
18/03/2016

Only stayed one night on a business trip, however a very pleasant stay, welcoming staff nothing was a problem. Very comfortable bed, rooms on the small side but very clean and had all the facilities your need. Recommend this hotel and Da Gaspare restaurant a short walk away, which was recommend by the hotel owner.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear chomelmiller, thanks a lot for your kindly review! Hope to see you again maybe for your next business trip !

"Excellent"

5
10/03/2016

Everything was excellent. Very clean and comfortable room, rich buffet breakfast, friendly and helpful staff, great location very close to the subway and bus!!! We would definately stay there again!!!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear xenofonp798, THANK YOU ! from all of us

"Great hotel."

4
18/02/2016

This was a nice hotel close to public transit. It is about a 15 minute walk to the subway or less than 5 to the tram that takes you to the subway. Just be aware this hotel is not in a tourist area. Which is both good and bad) The free breakfast was great, eggs, meats, cheeses, yogurt, fruit pastries, fresh juice and coffee.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear Lyndasline, thanks for your revenue. We hope to have the possibility to serve you again! Best regards

"Great place and friendly staff!"

5
15/12/2015

The hotel is near the metro station and bus station and it is also near the main streets with shops and restaurants. You can walk like 15-20 minutes to Duomo. They have a rich breakfast, with everything including a mini bar with cheese selection. Our room was clean and quite big. The bathroom was great, we had shampoo, bubble bath, lotion and cover hair. We also had free wifi in our room. When we left we bought 2 urban tickets from the reception and i had only 2,70 euros, but the tickets were 3 euros. The receptionist gave me the tickets and said that i don't have to give him the other 30 cents. This shows how much they care about the customers and how nice they are! I will surely comeback at this hotel. It had everything i needed! Thank you!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Madam, thanks a lot for your kindly answer. we really try to help and to be a friend for our customers during your trip. Hope to see you again ! merry xmass!

"Cheap and cheerful"

3
23/11/2015

The Best Western Astoria is a well priced hotel with friendly staff and a decent location which is a short train ride away from central Milan and the San Siro football stadium. I wouldn't recommend for couples as it is single bed style and the beds are very very firm and quite uncomfortable. If you're just on a getaway with friends it should be fine. Be sure to check out the La Primula restaurant around the corner if you stay here. It's outrageously good!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear miss Lian L tnaks for your suggestion. We will improve our service to allow all guests to stay in a perfect way in our hotel. thanks

"The bath cabin is the smallest one i have ever seen in hotels"

3
23/11/2015

Location : if you are in Milan to attend an exhibition in the Fiera Milano, then this hotel is a good choice to make. It is near a Metro station, bus lines passing right on the front street, and there is a Simply supermarket just next door. If you are there for shopping then this is not a very convenient area to be at. Hotel Room : very small, not much space for anything else but sit and sleep on the bed. The facilities and room and hotel decoration is equal that is of a rate of USD 60 in Jakarta while Astoria charged nearly four times that. There is a very clear street noise that can be heard from the rooms. Bathroom : very small, and yet they fit a bidet. The shower cabin is the smallest one i have ever found in a hotel. Wifi : worked well and good speed. Breakfast : Very good! They have an orange juicer that is great to use for making a glass of fresh juice.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
gentile Andrea M, grazie per il suo commento . A presto

"Great staff"

4
04/11/2015

Visited here when I attended Host exhibition, the staff were extremely helpful recommending great restaurants and different drinks at the bar would definitely stop here again. The room was perfect for a business stay with everything you need and breakfast was good.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear ScottF, thanks for your kind answer. I was happy to help with any other challenges you' were experiencing. Hope to see you again

"Good Location, Helpful Staff"

5
01/11/2015

My fiancé and I went for a weekend away and got a good price on this hotel for 3 nights. We found that it was easy to get to use the Metro from main station. The room was a good size. It was clean and everything we need was there. The breakfast was a nice buffet style setup. Both of us ate very well before the day's outings. The staff at the front desk were very helpful when I ask about information on the football on the Sunday evening. And also some nice places to eat around the vicinity on the Saturday night when we just wanted to stay close and have an early evening. It's easy to get into the city centre with 2 Metro Stations nearby, the journey only took about 10 mins to get there.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear miss PodiumPed thank you so much for your opinion. looking forward to see you again.

"Pampering City Hotel"

5
20/10/2015

We stayed at the hotel for two nights September end and enjoyed every minute! The hotel staff was very welcoming and professional. Parking arrangement (not on premises) with clear instructions was adequately organized. Location was great for fair balance between cost and traveling distance to city center. Rooms were meticulously clean and comfortable. Breakfast was tasty and varied, an absolute pleasure. Hotel facilities were spotless and pleasant. Can't wait to stay there again, for a longer stay next time we visit Milan.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Ariana, thanks a lot for your suggestion ! hope to see you again !

"An Excellent Location for a Visitor With No Car"

4
12/10/2015

My wife and I had the opportunity to stay ten days at the Best Western Hotel Astoria in late August/early September. The hotel is in a location that is conducive to a great room at a great rate, as well as situated where all public transportation hubs are accessed easily... well, except for an airport. Overall the hotel was more than clean, and more than friendly. English is spoken well here, and the benefit of this became advantageous over the course of ten days. The staff's willingness to assist us in obtaining good food, good transportation, and recommending local sites to visit were greatly appreciated. Aperitivo there was a friendly and fulfilling interlude when our schedule put us there to take advantage of relatively inexpensive, yet great-tasting drinks and a relatively wide selection of finger food. Breakfast, however, was one Hotel Astoria activity not to be missed. There was a wide variety of -great- food and commensurate excellent service. Don't ignore any offers for morning food! Our hotel room was well equipped and quiet, with the exception of two evening's worth of thunderstorms. Climate control within the room was easy to use, and efficient. We had no opportunity to use guest services much with the exception of an additional trash can placed in the room, and laundry service. Laundry service is expensive but the results of the service were excellent. The furnishings and room sections such as closets, floors, and bathrooms were of high quality and in good shape. Our visit to Milan put us out of the hotel the majority of each day, so other accommodations the hotel offered were not used while we were there. When we were in our room, we really appreciated the quality and cleanliness of the bed and bedding. Television channels were aplenty, and included a few English speaking ones, although I have to admit it was more entertaining watching old Italian movies. My recommendation is to definitely put Hotel Astoria on your list of hotels to consider while planning for and visiting Milan.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
customer friendly, thank you thank you and thank you for your kind opinion. We have done the best, and thank you 'cause you have appreciated our work. thank you

"F1 basecamp"

5
12/09/2015

We stayed here for 6 nights for our honeymoon. We mainly used it as a base for the f1 at monza. Room was nice and tidy. Staff were always friendly and polite. Couldn't ask for better. We used the room service for 1 night as got back late, pizzas were good value and nice and big, certainly did the job. Would recommend in Milan.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dears, thanks for you kindly suggestion. Hope to see you in another occasion! and Congratulation !!!

"Value for money!"

5
19/08/2015

We used this hotel to be close to the San Siro stadium (it's within walking distance) the place is really lovely, clean and the breakfast is awesome :) plus it wasn't too expensive for a 4 star hotel! :)

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
dear thanks a lot ! Hope to see you soon !!! come for Xmas! and Enjoy our special offer !

"Fantastic staff"

5
25/06/2015

Location great, in walking distance of Duomo. room neat and bed comfortable. straightforward continental breakfast with bread, granola or hot buffet. staff super helpful, willing to advise on local restaurants,ways to museums and when I lost my passport marveouslly helpful. great for those wanting a long weekend in Milan!

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Guest, Thank you for your nice review! We are really happy that you enjoyed your stay with us and we succeedeed in satisfying your requests! We are already looking forward to welcoming you back soon!

"Good hotel"

4
01/06/2015

A very nice trendy hotel with a modern dinning area. Good breakfast nice variety of choice. Very friendly and helpful staff. A fair but pleasant walk to the metro be aware of coming out of the wrong exit as there are quite a few I found the loto metro easier as you just keep mc Donalds on your right as a land mark but both stations are easily accessible and the metro is brilliant not only for prices but the ease of use. My only complaint was a noise issue a constant rumbling sound whether it was the water heating, air conditioning I even wondered if it was the metro I was in a room at the end of a corridor and wondered if I had a riser unit next door with some form of power source. I checked lower floors which also had this rumbling sound going on one night I found it hard to get back to sleep and became a little frustrated with this constant noise. Apart from that I really liked this hotel and is easy to from the Milan Cordona.

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear Mr Kevin k, Thank you so much for taking the time to write this review. I am extremely sorry to hear that your experience at our Hotel was not completely satisfied About the noise issue a constant rumbling sound, we are checking what is happenig. thanks for your co-operation Hope to see you again. Best regards

"nice hotel, but far from the centre of town"

4
31/05/2015

we stayed here because we had a voucher from a travel-website, and had a verry cheap rate, so I don't have to complain about the distance to the city centre, which is actually okay, a short walk to the tube, and from there, in a couple of minutes you're in the centre and near the railway stations. But if you're not accustomed to the city, this plice is hard to find. Anyway, staff, rooms, breakfast and service are what you could expect in a "Best Western". I suppose this is an ideal place to stay for businessmen, but for tourists, i'd recommend to stay somewhere closer to the centre, unless, like us, you can book the rooms at verry cheap prices

Camilla D, Responsabile relazioni pubbliche at BEST WESTERN Hotel Astoria, responded to this review
Dear WimvanOos, thanks for you kindly reply. Please note that BEST WESTERN Hotel Astoria is located only 15 minutes from Duomo cathedral center . Milan is a big city and the distances are inevitably more ' long than a normal city, but the center is really not far from us. Thank you for your feedback. Sincerely,