Best Western Plus The Hub Hotel

This is a very strange hotel, it's in the middle of what looks like an abandoned industrial estate. The hotel has a free shuttle service (taxi) as there isn't a way by walking to get to the hotel. We got to our room and it wasn't terrible but it definitely wasn't a 4 star hotel room. The safe didn't work so I went to reception and they said someone will come within the hour. Which no one did. Nothing is within walking distance, and outside had a strange feeling. We couldn't open the window in the room as there is two layers of windows. Also the air conditioning couldn't be controlled in the room and the rooms get very hot. To be fair the breakfast wasn't to bad but the dinners were very expensive for the portions we got. There is a red headed waitress which we found rude which I also saw a review about her a while ago which the company said they would look into. Clearly they haven't. The shower was dirty which you wouldn't expect for a 4 star hotel. It is 1 or 5 identical towers. The other 4 are abandoned and vandalised. The pool looked a green colour as well. Overall I wouldn't recommend this place as there is nothing to do nearby and it's definitely not a 4 star hotel.

We are staying at The Hub Hotel Milan from 7 August to 9 August 2026, and unfortunately, our experience from the very first day has been extremely disappointing. When we were given room 914 on 7 August, we turned on the air conditioning and noticed that water was leaking badly from the ceiling. This caused water to get onto the floor and made the bathroom area slippery. This was a serious health and safety concern, as I was nearly about to slip when I first entered the bathroom. In my opinion, rooms should be properly inspected before being handed over to guests, especially for issues that could potentially cause an accident. We immediately reported the problem to reception at around 2:30 pm. The male receptionist was helpful initially and offered to upgrade us to another room. However, we asked whether the existing room could be repaired and whether something complimentary could be offered because of the inconvenience. He explained that repairing the room would take some time and said that something complimentary could be offered. Later, at around 4–5 pm, we went back to reception to collect the key card for the upgraded room. At this point, a female receptionist told us that she could not offer us anything complimentary and that we would have to speak to the manager, who was not at the hotel. This was frustrating because we had already discussed the matter with the previous receptionist and had been told something complimentary could be arranged. We specifically asked about using the spa as a gesture of goodwill, but this was not arranged or offered, and we were simply told to speak to the manager. Unfortunately, the communication from the staff was inconsistent. We also had difficulty getting clear information about the hotel's free shuttle bus to the city. When we checked in, we were told that there was a free bus service and were given information about the timings. However, when we later spoke to the female receptionist and asked how to get into the city and which bus we should take, we were told that the hotel shuttle had to be pre-booked. Nobody had clearly explained this requirement to us beforehand, so we ended up wasting a considerable amount of time trying to work out the transport. We were also disappointed with the way the female receptionist dealt with us when we were simply asking for help and trying to understand how to get into the city. Her attitude came across as quite unfriendly and unhelpful, which made an already frustrating situation even worse. After moving to the upgraded room 919, we unfortunately experienced another problem. The toilet would continue running for a long time after flushing and made a loud, continuous noise. This happened repeatedly and disturbed our sleep. It was disappointing to move rooms because of one problem, only to find another maintenance issue in the replacement room. Overall, we expected much better from a hotel of this standard. Within our first day alone, we experienced a water leak from the ceiling, a potential slipping hazard, problems with the toilet, disturbed sleep, inconsistent information about the shuttle service and poor communication regarding the compensation that was initially discussed. The main issue for us is that these problems should have been identified before the rooms were handed over to guests. Health and safety should be a priority, particularly when there is water leaking onto the floor and creating a potential slipping hazard. We hope the hotel takes this feedback seriously and improves its room inspection procedures, maintenance, communication between staff and customer service. We came here expecting a comfortable stay, but unfortunately our first day has been much more stressful and disappointing than it should have been.

We were bused to this hotel after our flight was cancelled by American Airlines after spending 5 hours on board. We were told we were being sent to a nice hotel with dinner included. This Hotel resembles hostel. It is old, worn and not well maintained. We got to the Hotel after 9pm and we're hungry. We were told that the comped dinner would be served in the lobby. My wife and I went into the dining room and asked if we could eat there if we agreed to pay for it ourselves. Even though people were in there eating, we were told the restaurant was closed, and we would have to wait to be served dinner in the lobby with the rest of the stranded passengers from the American Airlines flight. They finally brought out trays of food for dinner. The trays had some sort of aged dried meat and some, if you asked, with turkey along with rolls. The food was lousy. We were treated like second class citizens. No beverages were offered even though they had a cash bar. We ordered and had a couple of drinks at the bar (that we paid for) along with some chips and peanuts. That was our dinner. The staff couldn't seem to care less about us. The staff provided offered no updates about our flight out, bus pick up etc. unless asked. Breakfast served the next morning was OK. Nothing to write home about.

I had a two-night stay in May 2026 for a concert and thought my stay at this hotel was excellent - it really exceeded my expectations. I was a bit hesitant when I first arrived as the hotel is in the middle of nowhere and doesn't look amazing from outside, however inside it is completely different. The staff were really friendly when I checked in, and they kindly informed me about the free 5/10 minute shuttle service they do to the 2 nearby metro / train stations every 30 minutes - this was a lifesaver!! When they say 'shuttle' it's actually more of a private taxi, I used it 4 times during my three-day trip and sometimes there was just me who had booked it! This could easily be reserved even an hour/30 minutes before the scheduled time to leave which was super helpful. I also thought the room was lovely and spacious, it was exactly like the pictures. The bathroom and shower were quite luxurious and the room was very clean (standard room with 1 king bed). The TV was quite small however I did not find that to be an issue. Also the pool and gym are a great addition to have on the top floor, with some amazing views especially at sunset. I didn't try the hotel restaurant however there were lots of food options to order online nearby. Overall it was great value for what I paid for and the free shuttle/taxi service was an excellent service included. I would definitely stay here again.

Very helpful staff made our stay enjoyable. Momo at the front desk made sure we had shuttle transportation available when we needed it and answered our questions and helped with small requests. The hotel is clean and maintains its charm. The Mirror restaurant has a wonderful buffet breakfast and refined and delicious options for dinner. Helena and her colleague in the Spa made our couples spa package a great experience.

My stay at Best Western Plus The Hub Hotel was extremely disappointing. This hotel does not deserve its 4-star rating. The location is in the middle of an industrial area with constant traffic, and mornings come with additional noise from nearby facilities. The hotel feels outdated and poorly maintained. The room was dirty, with damaged furniture, very hard beds, and non-functioning air conditioning. There was also constant noise from housekeeping early in the morning, making it impossible to relax or sleep. The pool area was unhygienic and looked nothing like the photos online. Paying €25 extra for a very basic spa is simply unreasonable. Overall, not worth the money. I would not recommend this hotel and would never stay here again.

As a frequent traveller opinion: Excellent. As a Best Western Diamond member I has been upgraded from standard to premium room as well as early check in has been offered and room has been ready. Reception: free welcome amenities such as water, fruits, candies has been provided 24/7. Reception staff are friendly and helpful (printing, answering questions, extra amenities and iron) Room: 5th floor (premium) corner room. Bathroom with walk- in shower, bidet, hairdryer. Towel - dryer has been working all the time. Stonewall decorated, teak wood floor. Cleanliness: excellent. All towels has been changed daily, bed - linen changed daily. Intimate hygiene gel for bidet, cotton buds, shower caps added daily. Room amenities such as tea, sugar, coffee capsules has been added daily. Toothbrush and razor has been requested from reception by request (free). Iron and ironing board has been quickly delivered by staff on request. Breakfast: continental with usual assortment of hot dishes (omelette, sausages, bacon), wide range of pastries, fruits, yoghurt, fresh fruits (apples, bananas, pineapples). Staff renew buffet quickly as soon it's finishing. Pots with filtered coffee, unlimited espresso -cappuccino-latte on demand. Waiters are quick and friendly, serving coffee and cleaning tables fast. Swimming pool and gym: 14 floor, free access for all guests. Water are clean and warm, gym facilities such as: dumbles, running machines, cycles. Cooler with fresh water available. Free towels are available on gym and sunbeds near swimming pool, renewing buy staff on time. Checkout: has been surprised by free take-away water and snack. Location: good for travellers by car, underground parking available for 10€/night or lot of free spots around the hotel. Hotel located near Villapizzone bus station and frequently hosts a lot of international bus drivers (FlixBus, Marino Bus), they are parking the buses around hotel so I think it's a safe place. Btw, underground hotel parking has a few free Tesla destination chargers 15kw so it's convenient for electric car owners.

I came to Milan for the Opening Ceremony of the 2026 Winter Olympics and was so happy to have chosen The Hub. During major international events like the Olympics, choosing the right hotel makes a huge difference in how smoothly your entire stay unfolds. The service on arrival was exceptional, and it was clear immediately that the staff were experienced in handling guests from around the world. The rooms were large and offered lots of amenities, which made it easy to settle in and feel comfortable. But one stand-out is the free local shuttle that takes you to the subway station. This was really a game changer for us since we did not know how to navigate the area properly, and it made accessing central Milan simple and stress free. The hotel has a gym and pool too, which added to the overall convenience and flexibility of the stay. I was able to walk to grocery stores within 15 minutes as well, which made longer stays much easier to manage. This hotel quietly delivers a level of practicality and comfort that becomes even more valuable when you are visiting for a major global event. Overall, The Hub is a great hotel in Milan.

Whilst the hotel is clean and the staff are friendly enough the area around the hotel is horrendous and doesn't feel safe. You need to walk through a long underpass to reach any amenities and yesterday I saw a guy cooking heroin in the tunnel. The pool at the hotel has been ‘temporarily closed' for 3 weeks now with no sign or word of reopening from reception.

We went to Milan to attend the Formula 1 at Monza. This wasn't our 1st choice hotel, but they were going v.fast, and we had to opt for something. The staff were excellent, polite and helpful. The hotel reception, restaurant and bar areas were all really modern, nice and clean. The room itself was a massive let down. A broken window, the worktop area all blistering and peeling, the bathroom shower area and floor were badly water damaged inside and outside the bathroom door, also the glass shower screen doors rubber stoppers have come off, so it's glass on glass when you close it, which is a disaster waiting to happen, especially if you have children! ( Room 616 if anyone wants to check, or avoid. I kept some photos and a video) As we (6 of us - 3 rooms) arrived early on the Saturday morning, we bag dropped in the only room that was ready at that time, and didn't return until late on the Saturday evening. Then we were up and at it early for the F1 again, so there was not a lot of time to complain, move rooms etc. Overall I would say the hotel was a 3 - 4 star at a push, but that particular room made it more like a 2 star, especially with the over inflated prices they charged for it due to the F1 being on. The location also gets 1 out of 5. There is NOTHING anywhere near this hotel (shops/convenience stores etc) Although thankfully the hotel do offer a good shuttle service to the nearest Metro station and the Metro itself is very good in Milan. (although the shuttle stops at 10pm) Overall 5/10 for The Best Western Plus Hub.

The hotel itself is good with decent facilities and a nice breakfast, all the waiting staff were nice and helpful. Hotel staff on the whole are friendly and helpful but it depends on who is on reception. Susanna was the most friendly and helpful out of all the reception staff. The problem the hotel has is that it is in the middle of nowhere and there is only a small Trattoria called Castle Rock nearby if you want to eat off site. It closes at 6pm also. There is a shopping centre a bus ride or a 10 euro cab ride away. Getting to the Molino Dorino metro station is impossible unless you pre book the hotel shuttle bus. Even then it is at least 15 stops on the metro to Duomo. Also be mindful to pre book your journey back from the metro to the hotel as the metro station late at night isn't the nicest experience. Calling a taxi late at night is a rip off as the driver will put 10 Euros on the meter even before picking you up as they are aware that they are picking up people with no other option.

Worst hotel I have ever stayed at. Rude staff, pool freezing, awful rooms, dirty and did I mention RUDE staff. Didn't promise what they agreed at check in. Manager not around all weekend?? I wanted to leave and go to another hotel but they would T refund my money.. DO NOT STAY AT THIS HOTEL!

room temperature was uncomfortable, too hot. They do not let you control your own temperature it has to be done at reception! which i asked for them to do a couple of times but nothing changed. There is no where to get any refreshments during the day so you just have to sit in your room ! there wasnt even any milk in the room to make your own coffee. The restaurant was ok however there was a particular member of staff that displayed terrible customer service. She had red hair and was rude, She put us on a small table when there was space to put us on a correctly sized table, she snatched menus and even got our order wrong. She was rude we felt so uncomfortable the whole evening. My food was poor, the soup was pure salt and my dessert was still frozen in the middle.

Hotel was clean , restaurant lovely , staff very professional. BUT we were unable to control the room temperature and the minimum temperature was 26 degrees and maximum was 29 degrees !! Unable to open windows . Will definitely stop me rebooking this hotel . When we complained they offered to change our room but that was the same temperature.

The hotel itself is pleasant, has nice furniture and inside bar and rich breakfast offer. HOwever, it was not worth its price (over100 euros per night for single use) . The premise is in a remote, industrial area, next to autoways and is practically unreachable with public transport. The hotel operates a shuttle service between the closest metro station (6 kms away), but after 10pm you need to take a taxi. The area lacks all kinds of bars, restaurants, facilities, you are unable to take a walk beyond sunset as the streets are empty and dark. I partly chose the hotel for enjoying its wellness services, but the swimming pool was closed. THey didnt inform me about this before my arrival and didnt offer any compensation. It was very unpleasant. Room windows cant be opened, no fresh air can be let inside the room.

Stayed at this hotel for 2 nights in August. Hotel is very modern and clean. Staff were very friendly. Rooms were spacious and clean. Bathroom was a good size and also clean. Beds comfortable. When we first arrived, we were in a room on the seventh floor. Unfortunately there was an issue with the shower. I went to reception and they sorted it straight away and moved us to another room on the eighth floor. The food is lovely. Our first night we had dinner in the hotel and was very impressed with the food we were served. They run a shuttle bus to the nearest metro station which is very handy. Overall a great stay and would definitely return.