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Best Western Plus Irvine Spectrum Hotel, Lake Forest

4.0/5  - basé sur 447 notations.
23192 Lake Center Drive, 92630-2837, Lake Forest, United States - See map

Centrally located in the heart of Orange County, the perfect hotel in Lake Forest awaits your arrival! Set among the palms of sunny Southern California, the Best Western Plus Irvine Spectrum Hotel is perfect for the leisure and business traveler. Service, amenities and locations make this the perfect hotel choice in Irvine. Hotel guests will be centrally located to many of Orange County’s most popular attractions including Disneyland, Knott’s Berry Farm, Newport Beach, Laguna Beach and Orange County Great Park. Shopping, eateries and entertainment at South Coast Plaza, Fashion Island and Laguna Hills Mall are within minutes of the hotel. Other guest favorites include the Verizon Amphitheater, Saddleback Ministries, University of California Irvine, Chapman University. Our corporate guests appreciate being close to more than 100 corporate offices, John Wayne Airport (SNA) and the Irvine Spectrum. The Best Western Plus Irvine Spectrum Hotel offer spacious, well-appointed guest rooms and suites. Each of our guests rooms are designed with your comfort in mind: microwave, refrigerator, complimentary high speed Internet access. Our amenities include all the comforts of home: complimentary hot breakfast. fitness center, guest laundry, outdoor pool and spa’just to name a few! Corporate Travelers appreciate the onsite business services such as our fully equipped business center as well as meeting facilities. And of course, where would you be without your furry best friend? Pets are always welcome! Whether business or leisure travel, the Best Western Plus Irvine Spectrum Hotel is a perfect choice for your next trip! We look forward to seeing you soon! If traveling with a pet, please book pet friendly rooms only. Limited pet rooms available. Enjoy your stay.

Best Western Plus

Irvine Spectrum Hotel

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 447 guest reviews
NOTE ISSUED
Excellent
196
Very Good
123
Average
77
Poor
22
Terrible
29
REFER TO NOTICE
Business Business
109
Couples Couples
63
Family Family
210
Friends getaway Friends getaway
28
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great family stay"

5
10/07/2018

We stayed here as an entire lacrosse team of families for a tournament. The facility was great. Location is close to Great Park Sports Complex. They were very helpful to find us conference room space for team events and meals. Rooms were clean and up to date. Pool was clean and not crowded.

"Clean, quiet, nice staff"

4
21/06/2018

Large room, pet friendly and comfortable. Had a patio out the back for fresh air. Nice selection for breakfast. Fairly standard room but a good value for the area. There is a lot of light around the pool area which can be distracting but closing the slider door between rooms helped.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. It is nice to hear that you found our suites to be large and comfortable for you and your pet. The staff and I appreciate your comments and we look forward to welcoming you back the next time you are in the area.

"Great for UCI Graduation Stay"

5
19/06/2018

This hotel is close to UCI. Stay there for my daughter's graduation. We had a roomy suite. Checked in late with no problems. Breakfast in the morning had a large variety. Easy on and off the freeway, but no freeway noise.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Congratulations to your daughter on her commencement! We appreciate you taking the time to share your comments with us and we look forward to seeing you again the next time your travels bring you to the area.

"Good, Convenient Place to Stay"

4
17/06/2018

It was good - a solid 3, just nothing that wowed me enough to push it to a 4. I'd stay here again if I got a good deal. There are 2 other hotels within a block - I would probably price check them, too before booking. The good: I love the suite configuration of the rooms - a “living room” plus having the sinks outside of the bathroom makes family travel much more pleasant. Many rooms on the third-floor and higher had a very nice balconies, too. The breakfast is similar to other best westerns, but the hot eggs & meats were served by the cook from behind a sneeze guard - no grubby kid hands in the bacon! There is ample free parking, much of it covered, and the location of the hotel is wonderful - near many stores, restaurants, and the freeway. The OK: front desk was polite and efficient, housekeeping was adequate, and the carpets, beds, and bathroom were fine - no complaints from any of my kids except the one that tried to sleep on the sofa bed. They all enjoyed the pool and spa. My only real suggestion would be to show local news at breakfast instead of Fox News (or CNN, for that matter) - I am here to enjoy local attractions, not contentious partisan bickering first thing in the morning.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. We appreciate your feedback and I look forward to sharing it with the staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

"Nice room"

3
27/05/2018

The room was nice, except the fire alarms went off becouse we took a shower!!!!! Wh itch is absolutely Ridiculous!!!!!!! Also there was the large group of children running around like wild animals threw the hallways yelling and screaming most of the day and early in the morning unattended! You aren't allowed to VAPE in the rooms, but you can let your kids run around the hotel and lobby like wild animals! There are no signs warning parents and requiring them to be responsible for their offspring even when being disrespectful and disrupting the peace. Not a completely happy stay! And forget breakfast! Thanks kids for grossing me out and turning my breakfast by sneezing on the food and touching most of it with their bare hands! Yuck yuck yuck!!!!!! ??????????

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your experience with us. I'm sorry to hear that you did not have a good experience due to the sports teams that were here during your stay. We try very hard to ensure all our guests have a pleasant experience while staying with us. We will be more attentive to the activities that are going on at the hotel and enforce quite hours after 10pm. We do hope you will choose to stay with us again so we can have the opportunity to to provide you with a better experience with us.

"Very NICE Hotel"

5
18/05/2018

Stayed there for business company paid for the room. But would stay here when I'm back in the area. Easy access from the freeway. Great complementary amenities: Free HOT BREAKFAST (yes really hot cooked on a griddle), free WIFI, and parking. Will recommend to friends and family.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I appreciate you for taking the time to post a review of your stay. It's great to hear that you found the accommodations conveniently located to the freeway and that you enjoyed the complimentary hot breakfast buffet. Thank you again for your review and recommendation. It would be our pleasure for you to repeat your experience with us in the future.

"Great Stay for Business"

5
07/05/2018

This hotel is conveniently located off the highway which made my commute easy. The breakfast, WIFI and free parking is a PLUS. Will be returning to this location in the near future. The hotel is fairly price for the amenities that are included with your stay.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to write a review of your stay. It is wonderful to hear that you had a great stay with us and that you enjoyed all the amenities that are offered. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

"Average at best"

1
29/04/2018

Had used this hotel for my wedding party for our Laguna wedding, not very impressed with the room or the management, the only person that was on top of things that were wrong was the evening front desk guy. I don't believe we will stay here again for future visits to the Laguna area

HotelGenManager, Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I appreciate you taking the time to write a review of your experience with us.I'm truly am sorry that you had such a poor experience during your wedding. We always strive to provide our guest with a pleasant stay. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

"Good Value"

4
24/04/2018

My wife and I visited from out of state for a long weekend to attend a relative's wedding. The suite was spacious, the breakfast better than at many "breakfast included" places (it was a meal not continental), and the value was very good. Would have graded value as a "5" if it had been a category for ranking.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I am glad to read that you found the accommodations spacious and that you enjoyed the complimentary hot breakfast buffet. Thank you for choosing Best Western Plus Irvine Spectrum. We hope to see you again soon.

"Nice Suite"

5
16/04/2018

Very nice suite, loved the separation from the living room to the beds, TVs in both rooms, clean room, great maid service, nice pool and spa, great breakfast, waffles, eggs, hash browns, toast, muffins, pastry, would stay again

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to write a review of your stay. It is wonderful to hear that you had a pleasant with us and that you enjoyed the spacious suite and breakfast. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

"Convenience to Irvine"

4
15/04/2018

Very Good hotel, near restaurants and grocery stores. Good variety at breakfast. Suites were good for business travel. Only complaint was that the Hot tub was dirty-foamy and had a strange odor. Overall though it is a convenient hotel for business travel due to proximity to Irvine.

"Wedding at Laguna"

1
08/04/2018

I have thought long and hard about this review, but I believe people should know what this hotel is all about. So, starting the day of check-in, we arrived at the hotel to find that we had no rooms and the place was sold out except for one room. The guy at the front desk, evening shift worker, was phenomenal, he gave us the one room they had which we were able to get our family of 7 into. We got into our room that night, which was a beautiful room except for the air conditioning drain above your head in the shower that drops freezing cold water on your head while you shower and the ants that were all over the counters. The room is equipped with a loft area which helped us with the large family. I have to say that staff there is AMAZING they do go above and beyond in a hard situation, I truly believe it's more of an owner issue not taking care of things. There a lot of negatives that we encountered, from rooms that were trashed when other wedding party people went to check in to wrong rooms to no rooms to elevators breaking down, and we were on the fourth floor. All of this said it was even heightened by the fact I was having my wedding which we went to the hotel in January to plan so this wouldn't happen. To come full circle I rate this place a 1 from a scale of 1-10, because of the ants, drain in shower over your head, and the lovely bit of not having rooms for the bride and groom but they did for the entire wedding party??.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize again for not being able to locate the reservations you made online with the group link that was provided for your wedding party. I would really appreciate if you would please contact me and provide me with the confirmation numbers, so that I can have our online reservations team look into this matter so we may prevent it from happening again. I understand how frustrating it must have been for you upon your arrival not to have a reservation, but I am glad that my staff was able to find accommodations for you that evening, and that we were able to provide you with an additional room the following day. I would also like to apologize that you had ants in the room, we would have gladly relocated you or had the room treated if it would have been brought to our attention. I truly am sorry that you had such a poor experience during your wedding. We always strive to provide our guest with a pleasant stay. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

"Babs"

5
20/03/2018

A very nice hotel to use during your travel by yourself or with family.Service was great and you get a free full breakfast not a continental breakfast. There is also a shopping mall nearby. The street leading to the hotel is a little tricky, it's a turn off that you might pass by.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to write a review of your stay. We are glad to hear the you enjoyed our hot breakfast buffet and that the staff was helpful. We hope to see you again soon the next time you are in the area.

"Uncomfortable stay, do not recommend"

1
12/03/2018

Our stay was a disaster and a lot of work on top of keeping long hours. The sofa bed mattress was covered in plastic, the sheets were damp, and the bed itself was broken . I called for fresh bedding and slept on the folded sofa. (The 2 queen beds were being used by other family members.) Our room was across from a housekeeping room and I had to get up at 11:30PM at night to ask the maintenance guy to be quiet because my baby and I couldn't sleep from all the banging around. Why would they schedule loud work while guests are sleeping? The floors of the upstairs lobby were wet and incredibly slippery. Sure, there were wet floor signs, but it was concerning to navigate and difficult to walk on. Why not just lay down rugs to keep your guests safe? We skipped breakfast on Saturday because there wasn't enough staff & the lines were long. Why not plan ahead and make sure you have the appropriate help? The day we left, my daughter stepped out of our room and house keeping emptied a bucket of what we hope was water over the balcony and drenched her. Why would they dump more water over an already wet walkway, let alone where guests are walking?!? The front desk needs some serious training in customer service. I was told on Day 1 of a 4 night stay I would get a 20% discount for my room but in the end I had to argue for it. Day 2, I was told I would hear back from them in 10 minutes and never did. Day3, I was supposedly called by an assistant manager. Why didn't he leave a message? (I was in a meeting!) I had to ask the front desk the next day if someone tried to call. They said yes he wanted to ask permission to enter the room to fix the sofa bed because we had the “do not disturb” sign on the door. They entered anyways. Of course I had that on the door. After my experience with housekeeping why would I want them in my room? Of course I would say yes to fixing the bed. It wasn't until upon check out that it was confirmed to me the bed had been fixed. And I have yet to actually speak to management. While checking out & relaying the water dumping experience which had just happened, I went back to the room to get my purse and came back to the desk to pay and the front desk guy looked at me dead pan and asked me, how can I help you? I was just talking to you 5 minutes ago and I am here to pay for my room. No joke. At least the girl had a longer memory and paid attention. The lack of professionalism is beyond words. In my opinion, all of these details could have been avoided with proper staff training, communication and protocol. The lack of management is unfortunate because the location of the hotel, lay out of the room and the price could make this a repeat return for us and a recommendation to colleagues. But I will in no way be doing either.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to post a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the frustration you experienced during your stay. Your satisfaction is important to us and we will be using the feedback you gave us over the phone and in your review to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Stay!"

5
23/02/2018

The location and price are great for a Suite Room. Room was nice and clean. All the staff was helpful during my stay. Breakfast was enjoyable. Location is near Irvine Spectrum Center and Outlets for shopping.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to write a review of your stay. It is wonderful to hear that you had a great stay with us and that you enjoyed the spacious suite and breakfast. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

"Helpful staff. Needs a renovation."

3
16/02/2018

This is an older property , while well maintained it is in need of renovation. The rooms are noisy especially if you are next to a room with a jacuzzi. The location is great and while the rates create value it's really about trade offs.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. It's great to hear that the staff was helpful during your stay. I appreciate your feedback regarding the rooms and the issue of noise, we will take that into consideration upon our renovation. Thank you for choosing the Best Western Plus Irvine Spectrum. We hope to see you again soon.

"Price is right!"

3
07/02/2018

Checked in to an old style motel. It had seen better days. The staff was friendly. The room was on the fourth floor. A very slow elevator guided you there. Walked along an outside hallway to a battered door, and opened it. I could have been Don Johnson filming an episode of Miami Vice back in the day. The room was clean and well appointed with a one night stay of provisions. The bed was old school and uncomfortable, but it was appointed with a lot of pillows. In the morning, the water took a bit to get hot, but in the end, it was. All good. I checked out easily then popped in to check out the breakfast. It was like any other except for the guy behind the counter serving it to you on a plate. Overall not too bad for the price.

"It was fine, skip the breakfast"

3
14/01/2018

The room was nice, and clean. So, we were 85% there as far as I'm concerned. Outside the room, there was no charm or ambiance, which sometimes you don't need but is always welcome. It is a motel and it just can't lose that motel feel once you are outside, but it is in suburban California, so it felt safe and warm. The lobby and the breakfast room lacked personality And accept the wonderful guy who greeted us when we first arrived, the staff never spoke to us or greeted us unless we approached them with our quick question. It was like a timeshare in that I felt like we were on our own, but no one was in our hair either. The breakfast was not worth the price of "free" and I've a low standard for "free". Otherwise there was nothing wrong with the hotel. We only wanted a place to sleep as we spent all of our waking time with our family who lived near the hotel so it was fine. And the room had two beds plus a pull out couch which is nice when we are traveling with our two teenage kids who prefer not to share a bed. Convenient to SNA airport-I think it was a 15 minute drive. Surrounded by a couple empty lots, which did not help the ambiance, but close to a freeway entrance. Located in a the Orange County suburbs, so a short drive to most any shop, mall, Costco, etc. No inspiring place to walk to or cute coffee shop nearby that I could see.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to write a review of your stay. I apologize that your stay was less than enjoyable. We strive to provide our guests with a comfortable, friendly experience. So, I am disappointed to hear that my staff was not attentive during your stay and that you disliked the breakfast options. Unfortunately, the surrounding lots are privately owned and we have no control as to how they are kept. As for my staff, we will take your comments and address them with the staff so to provide a better experience for future guests. We hope you will give us the opportunity to provide you with a better stay the next time you are in the area.

"Home away from home!"

5
11/01/2018

What a great decision it was to stay here! During my 4 day 3 night stay, I was always greeted with a hello and a smile from all staff. The room was very clean and spacious. Every morning I had a great breakfast provided by the hotel staff. My room was put together while I was away during the day perfectly. I would highly recommend this hotel for your next stay!

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
The staff and I would like to thank you for writing such amiable things about your stay with us. We truly appreciate your comments regarding the clean accommodations, great breakfast, and friendly staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

"Reasonable and comfortable but several problems"

3
31/12/2017

We have stayed here quite a bit recently due to its convenience to a family member. Generally, it is comfortable and the price is reasonable. The breakfast is quite average. My main problem is the number of problems we encountered. Once the message light on the phones was blinking although there was no message (called but was not resolved). Our last stay came with a slew of problems. Off and on blinking light in sink area (did not report until we left). One television not working (reported and resolved). Outlet for dryer not working (called and resolved). The topper however was one of the days we were there we came back to find the towels gone (ok because used) but NO towels to replace them. Called front desk twice before received some towels (only the three large ones).

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there were several issues with your guest room and that it took several requests to receive additional towels. To prevent this from happening again, my team is going into all the guest rooms to verify that all items are in proper working order and will follow-up with all guest delivery requests to confirm they have been done. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

"Friendly staff, nice rooms."

4
31/12/2017

Great experience every time i stay here. Nice rooms , especially the suites. they even have a couple with whirlpools. Quiet hotel with nice, comfortable bed. I have no complaints and will stay here again next time.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I am glad to read that you had a great experience during your stay with the suite and that the staff was friendly. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.

"EXCEPTIONAL BW"

5
27/12/2017

Excellent BW Hotel. One of the best! All good. No complaints. Check-in & check-out is quick and friendly. Service is all smiles and friendly. Food items were excellent w/a chef included. All quality hotel. Do yourself a favor and stay at this hotel!!

"Excellence in every area."

5
09/12/2017

This hotel is very warm and the staff personable. Relaxing place to stay. Rooms and beds were comfortable. Breakfast was a full breakfast which was great. Even an attendant at breakfast. I always stay here when in area.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for posting a review of our property. It is great to hear that you had an excellent stay with us and really enjoyed the breakfast. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.

"Very Pleased"

5
08/12/2017

The rooms were Clean, The Staff was very Helpful, in fact they were a pleasure to deal with. We felt that the rates were very fair. Highly Appreciate. Would recommend staying here, I know that 6we will be back next year.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
The team and I appreciate you taking the time to share your experience with us. It's great to hear that the staff was friendly and helpful during your stay. Thank you again for your review. We look forward to seeing you again next year and repeating your experience with us.

"Excellent choice"

5
02/12/2017

The older out of date hotel and room had everything that mattered to us: Cleanliness, comfortable beds, quiet, spacious, great shower, free safe parking and a wonderful fresh home made breakfast cooked in front of you. No pre-made, frozen or imitation food. Fresh eggs, hashbrowns, turkey bacon and sausage served to you in a real plate (not paper) by the chef. Nothing fancy, just comfort!!

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I would like thank you for taking the time to post a review of your stay. I'm so pleased to hear that we provided the accommodations that met your needs, and that you felt safe and comfortable throughout your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

"Good value for the money"

4
29/11/2017

We stayed here for 2 nights over the Thanksgiving weekend. We were pleased to see that the sofa bed could be separated from the other part of the room by a sliding door, which gave our 17 year old son a little privacy and his own tv. One annoying feature was that the bathroom sink was part of the bedroom, which made it difficult to see early in the morning as my wife and I prepared to go eat breakfast while our teens slept. The complimentary breakfast was quite good. Fresh cooked eggs, bacon, sausage and hash browns were available each morning, along with 3 types of cold cereal; 2 types of fruit juice; cook your own waffles; yogurt; toasts and bread. I found the hash browns to be restaurant quality. Overall, pleased with the stay, but wish the bathroom sink was in the bathroom.

"New baby visit"

5
27/11/2017

We drove out from AZ to see our new grand baby. Niece. We were very happy that this hotel allowed pets and we happy with the room. The maid staff was very polite and helped getting us clean blankets And towels when we asked The front desk staff was awesome and very helpful printing out any Directions to help us get to and from various places. Breakfast was also delicious and had everything anyone could ask For and there was staff on hand to keep tables cleaned and floors Litter free. We will return. : )

"Meh .. okay for the price"

2
27/11/2017

Nothing about this hotel wowed me. Even in an average hotel, if the customer service is spectacular, I can overlook almost anything else. Front Desk wasn't rude, but they didn't go out of their way to treat me and my family who booked 2 rooms, like valued guests. Breakfast was okay. Could have had real bacon instead of turkey bacon, but I guess that's a way they save money. The rooms were okay. If you have to use the sofa sleeper, you won't get a comfortable nights rest. Also weird having the bathroom sink outside of the bathroom(was inside the bedroom) bring your own toilet paper...they use the cheapest quality of everything. Towels are so rough scratched my skin. They are in dire need of replacing. All that said, for $85, free parking and a do-able breakfast, in a clean/safe area it was a decent value. The staff could use some customer service training. After all this is the hospitality industry.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that our front desk was not attentive or friendly to you and your family during your stay. To ensure that a situation like yours doesn't happen again, I have instructed my team to welcome all our guests with a friendly hello and to address any guest issues as soon as it is brought to their attention. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

"Relucstance"

5
27/11/2017

I am reluctant to review this hotel because it is the best bargain in southern California. Spotless, excellent location, very good breakfast so low in price it is scary. My reluctance in writing this review is that too many people will start visiting this property.

"Ok for the money"

3
25/11/2017

We got a decent price for the room and I'd say it is a solid 3 star hotel. Room was in"older" condition. The hot/cold water in shower didn't work so great. But again, for the money it was a fine room. If I had to do over again, I'd probably try and pay a bit more to get a bit more. Note: We had a small dog. We paid $20 per night and I am pretty sure we got the "Pet friendly" room. Code for one of the crappier rooms they offer.

"Great value for location"

5
13/11/2017

There's plenty of attractions not that far away from this location. Great price compared to staying around Anaheim. Parking is tight due to location but easy access to the interstates. Nice and quiet with plenty of choices for breakfast. Would stay again.

"Quality Accommodations "

5
04/11/2017

The Best Western PLUS is supposed to provide a more premium experience and this property certainly did deliver! The room smelled fresh and clean. Everything worked properly. The furniture, towels, sheets, and other amenities were in excellent condition and definitely of higher quality than a standard BW hotel. There was a parking garage with a roving security officer. The pool and jacuzzi were operational, fun and in great condition. I wasn't able to take advantage of the free breakfast as I left too early every day. I did eat at The Hat, a delicious restaurant with pastrami or roast beef sandwiches. The Hat is a 1/4 mike away north of the hotel. I highly recommend this hotel if you are staying in the Lake Forest area.

"Always Excellent"

5
04/11/2017

We always stay at the Best Western Plus Irvine Spectrum because they have a wonderful hot breakfast station with a friendly fellow serving us AND because of the 24 hour fitness AND because of the friendly front desk staff AND because of the rooms are really suites! On this trip we accidentally left medication in the fridge and got an immediate call that they had it for us t safely in the fridge by the front desk. WOW!

"know first"

3
29/10/2017

I was able to rest with the help of my pain meds. If not for them I don't think I could have rested with out it. Also if there was going to be work done to the hotel or around it I would have gone to another location,

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the noise from the construction taking place next door. Unfortunately, we have no control over what the surrounding properties do or what time they choose to do it. We have asked on numerous occasions for the contractor not to start prior to 9am and to complete their day by 5pm. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Another great stay"

4
26/10/2017

We stay here annually and are never disappointed. It's usually quiet though this time we did have some loud neighbors. The breakfast is excellent. Staff is very helpful. Good location and reasonable rates.

"Great Value for the Money"

5
17/10/2017

Was in Irvine for a business trip. Visited the city when everything was around $200+/night for some reason. Best Western was slightly more than $130. Location is good-it is close to the highway, but not facing the highway, and is 5 minutes from Irvine Spectrum and 10 minutes from UC Irvine. Both may be driven locally to avoid freeway traffic. Hotel was pretty nice, rooms were clean, liked the 2-room bedroom/living room separation format. Facilities were nice, breakfast was nice (if the usual continental breakfast), parking was free and easily accessible. I'd probably use it again.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. I'm pleased to hear that you found value in our accommodations, amenities and our location was centrally located to your destination. Thank you again for your review, we hope to see you again soon.

"GREAT VALUE"

5
16/10/2017

Room was huge. Big TV. Clean and neat property inside and out. We'll definitely stay there again. Close to everything. We stayed at a suite with two queen beds and a separate room with a couch, desk, coffee table, dresser, and fridge. I couldn't believe the price was around a hundred bucks.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I'm pleased to hear that you enjoyed our two queen suite and that you found the property was well maintained. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

"Best room ever!"

5
14/10/2017

I felt like royalty at this hotel. The front desk staff were so professional and helpful. All of the staff at this hotel we're very professional. I really enjoyed my stay. My goal was to rest and relax and that is exactly what I did.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I am proud of our team for being professional and helpful with you during your stay. Thank you again for your kind words. The staff and I would love to provide you with another relaxing stay in the future.

"Great place but lacking"

3
13/10/2017

I enjoyed every part of the room and the hotel is nice and kept up well. The breakfast was delicious although I was surprised they did not have bagels and cream cheese but everything they did provide was tasty. The only reason why I gave an average rating and not excellent was because when I asked if they had a room and I told the gentleman that I needed a room for the night and possibly another night due to being forced to evacuate due to the Canyon2 Fires, he showed no concern for my ordeal. I playfully asked if there was an evacuation discount or if he could possibly check to see if I could get a slighter lower rate. I was going to stay there anyway but he didn't even bat an eyelash about it. He just smirked and said your total is $$$. I gave him my credit card and off I went to the room. I didn't expect a discount because I know it isn't his fault I was evacuated but he could have shown some concern or said, let me see what I can do for you. Again, even if the answer was no, like I figured it would be, it would have been nice for him to go and ask. Other than that, it is a great hotel and I will definitely stay there again if I need a place.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to write a review of your experience with us. We appreciate your kind comments regarding the breakfast and the room accommodations; however, I sincerely apologize that my front desk clerk was not empathetic to your situation. I understand how stressful it can be having to gather your family and leave your home in a moments notice. I have taken your feedback and addressed it with the individual and the rest of the team to ensure that your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

"Nice room and hotel"

5
09/10/2017

on my stay I got good price average $100 per night with 2 beds nice room and nice breakfast. staffs are nice. will back for sure. location is nice area. a lot of shop and restaurant are around where you live.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
We would like to thank you for taking the time to post a review of your stay. We are glad to hear that you enjoyed the two queen suite, complimentary breakfast buffet, and the staff was friendly. Thank you again for your review. We look forward to hosting you again in the future.

"Wonderful place to stay"

5
08/10/2017

The hotel was better than our expectation. The people were friendly and willing to help. The room was spacious. I like having the two rooms as I could read while my husband watched sports. My only suggestion is to make sure you spray the waffle machine as mine stuck and was hard to get out!

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I appreciate you taking the time to post a review of your stay. I am proud of our team for being helpful, friendly and providing you with an enjoyable experience. Thank you for your feedback regarding the waffle iron. I'm sorry to hear that the waffle was sticking and we will make sure there is spray available to prevent this from happening to other guests. The staff and I would like to thank you for posting your review. We look forward to welcoming you back in the future.

"Good hotel "

5
03/10/2017

Stayed here while visiting my 96 year old aunt. Was very pleasantly surprised by hotel. Expected serviceable, got much more. The rooms were very large. Two queen beds in one room, and another separate room(pocket door ) with couch, chair, tv, fridge and microwave. Housekeeping was as good or better than any five star hotel we have stayed at. Breakfast was very good and made fresh. Only con is it is the same daily, bit there are enough choices for variety on a longer stay. Front desk people super nice and attentive. We had a broken lock and ten minutes later someone was there to fix it! If you put out your do not disturb sign housekeeping leaves you a note with a number to call when you are ready. Up until 2pm you can get housekeeping . Definitely recommend this hotel.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. It's great to hear that you found the accommodations pleasant, clean, and the staff was attentive and nice. Thank you again for your review and recommendation. It would be our pleasure for you to repeat your experience with us in the future.

"Good Night Sleep!"

4
02/10/2017

Very good night, Beautiful room clean, quiet and nice suite. The staff was very attentive to our needs, The breakfast is excellent they have a chef that was making eggs bacon sausage and hash browns. The staff during breakfast kept the area clean and well stocked too.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the clean accommodations, the attentive staff and the excellent breakfast buffet. Once more, thank you for posting your review. We look forward to having you visit us again in the future.

"Amazing"

5
02/10/2017

Irvine place was very nice clean quiet very mind relaxing In the morning the staff was very helpful food was amazing everything with clean nice and then order I would recommend this hotel to anyone that is traveling in Irvine or Anaheim orange county area

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
We appreciate you taking the time to post a review of your stay. It's great to hear that you found the accommodations clean, relaxing and the staff helpful. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

"Great Business or Vacation"

5
30/09/2017

Great sound proofing and location. Even with nearby construction we did not hear it in our room. Perfect two-room set up with microwave and refrigerator. PET FRIENDLY!!! Great value for travel to beaches and amusement parks.

"Great Value for the Price"

5
26/09/2017

The hotel and hotel staff was GREAT! Got everything I needed and you beat it for the price you pay for. It will be my go to Hotel when I'm in the Irvine area. Rene will take care of all your questions or needs,very professional.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the value you found in the amenities and service our staff provided to you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

"Excellent Stay!"

5
26/09/2017

They provided great service and had an amazing staff. The breakfast had variety. Very clean rooms. We were in town for my mother's funeral and the room was perfect for our needs. Fair price. Definitely will stay again when back in town.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. Please accept our condolences for the loss of your mother. I'm pleased that you enjoyed all the options our breakfast has to offer and that the staff provided great service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

"Classy hotel for reasonable rate"

5
25/09/2017

We were surprised at how nice the Best Western Irvine Spectrum was compared to the price we paid. A great find. The breakfast was made to order, the wait staff was helpful, and the facilities were clean.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. It's great to hear that you found the accommodations clean and affordable and the staff helpful. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

"ok"

3
20/09/2017

breakfast needs work,odor strong in rooms..staff good.close to good restaurants,easy on off expressway..shopping close, all freeway near by ..nice pool lousy work out room dated old easy to get hurt.other than that????

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there was an odor in your room and that we did not move you into another room once this issue was brought to our attention. To prevent this from happening again, my team is going into all the guest rooms to verify that there are no odors prior to all guests arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

"Great place for the price!"

4
18/09/2017

Free parking New rooms, lots of space Easy access from parking lot, fair price, close to all.nice pool and staff. Was not happy with breakfast or coffee and I'm a pretty easy person to satisfy. Would stay again if had tbe chance.

"The breakfast is awesome. The room not so much."

4
18/09/2017

That was the best breakfast I have ever had in a hotel. The front desk staff could not have been nicer or more helpful. The room was oddly set up. The sink was in the bedroom and not in the bathroom. We did hear our upstairs neighbors walking around. Luckily they went to bed early.

"Family Vacation "

5
14/09/2017

We live in central California and love to visit So Cal when we can as we grew up there. We decided to find a place affordable and off the beaten path so we could drive to enjoy all the places we visit in Orange County while we're there! This was a great find and we were able to fit our family in one room for a decent price! It's a little dated but definitely worth what we paid! Would visit again!

"Nice hotel but doesn't match the lake forest neighborhood"

3
12/09/2017

We were not expecting to find an airport like hotel at lake forest. The neighborhood is supposed to be very high level, but it just a normal hotel, next to the highway 5. The wifi was not working very well, neither the ICE machine. In the mean time, the room was big, with a kind of living room separate d from the bed room, this is really nice. The bed was comfy (firm but not too much). The AC is integrated and not so noisy (i don't like the noisy AC machines). The breakfast is always the same (eggs/bacon/sausages/hash browns) but it's nice for a short period. The hotel is not that far from the beaches but need to take highways, hopefully we could take carpool line to make it in 30 minutes. I think I would come back if the price is not too high.

"Rate this hotel"

3
11/09/2017

They allow pets! The exterior of the building is a bit run down looking, but the inside is a little better. The cable was shut off the day we were checking out, which was lame. But overall, it's an okay hotel for the price.

"Last leg of our trip"

5
05/09/2017

Great hotel, nice staff, clean hotel, good breakfast, easy access to 5 Fwy. Called to check availability, Ethan at front desk was super courteous and informative. We would definitely stay here again. Thanks BW.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
We want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding Ethan and the assistance he provided to you. We are glad you enjoyed the hot breakfast buffet and that you found the hotel to be nice and clean. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"Give Best Western a Try"

5
03/09/2017

Best Western has remodeled their hotels, are focusing on customer service and have won us over. We had a nice stay in Irvine and would recommend this hotel to our friends. Breakfast was cooked to order and was so good. The staff was helpful and friendly and never made us feel like we were a burden. The property is in a good location and is clean and well kept. We'll be back as soon as we can!

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I am glad to read that you were pleased with new furniture and bedding we have added to the rooms. I am proud of our team and the commitment they have to providing excellent service to all our guests. We appreciate your acknowledgment of their efforts. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

"Fantastic stay! "

5
31/08/2017

The check in was fast and easy. Staff at the front desk was professional and friendly. Room was super nice! Very spacious great for business trips! Bathroom was pretty big and clean, nice deep tub. Tv, fridge, micro & AC worked, everything was super clean. Clean carpeting. Good phone service. Clean bedding and sheets. Wifi worked. Nice size parking lot located at property with plenty of parking. Big clean towels. Elevator located at property. Nice swimming pool area. Love the decor. The sink was super cool. No bad oders! Good house keeping. Complimentary breakfast is available upon stay. Very quiet during my visit.

"A Great Pet Friendly Hotel"

4
31/08/2017

Although the pet friendly hotel rooms have absolutely no view (just a large walled-in patio on the second floor), the room was very nice with a real living room and a large bedroom with 2 comfortable queen beds. Two TV's, nice water flow, clean, everything was perfect.

"No Frills Place to Stay"

4
29/08/2017

Ideal for what we needed - place to sleep and pet -friendly. Room clean and comfortable. Breakfast adequate. Withing walking distance of Starbucks and an excellent Pizza Studio - recommended. Irvine Spectrum nearby.

"Big suite with new furnishingss, great breakfast"

5
28/08/2017

This is a businessman's location not far from the freeway. (Noisy outside, but not inside the room). In a NICE office park and the hotel is up to the needs of a busy executive. It suited these two tourists visiting nearby friends just fine: a two-room suite with TVs in each room, a separate desk and lamp, a little balcony, a big bath with lots of towels, a comfortable bed. Everything looked new and freshly decorated. The breakfast was cooked by a chef on the spot in the dining room,so the eggs, sausage,etc were really fresh and tasty. The dining room overlooks a pretty swimming pool. But I really wish Best Western would lower their shower heads--way too high for a short person to adjust them!

"Great value for the area."

4
28/08/2017

The Best Western Spectrum is a great price value for this area. Rooms are clean and comfortable. Breakfast actually has a cook to make eggs, hash browns, bacon and sausage. Much better than your average "continental" breakfast. This is "continental plus".

"Review"

5
24/08/2017

This hotel has a good location, close to freeways and the Irvine Spectrum. Staff very professional and helpful. We will be staying at this hotel again in the future. The breakfast staff was on tp of things making sure area was clean and you had everything that you wanted.

"An OK place to stay"

3
14/08/2017

We stayed at this hotel while attending a conference in the area. The rooms are clean, beds are comfortable so it was sufficient. The breakfast was mediocre at best and the supplies were not kept up sufficiently because the room was understaffed. There was only one working ice machine in the entire place - and we were there in August! It's hot out. Ice is kind of important!

"convenient location"

4
09/08/2017

stayed here for 3 nights with the wife on a leisure trip to laguna beach/newport. Hotel is right off the the 5 freeway in a convenient location. parking can get dicey especially late at night when we checked in (spots in the garage are very small). they had one gentleman working the counter when we checked in and he was busy helping another guest so we had to wait (not long) but we had no idea if anyone was at the desk or not. The lady in front of us got fed up and left. but after this we had a very nice experience. the room was large and comfortable. internet worked fine. the breakfast dining area is muggy/crowded especially at peak times. egg/hashbrowns are served by a cook and otherwise they had waffles and pastries/cereal with some fruit. dining area was a bit uncomfortable given the heat. they have a nice interior sitting/dining area at reception/lobby so was unsure why this was not used for breakfast purposes. best part of hotel is probably its location. about 8 miles from laguna beach (took a while to get there due to traffic but still not bad). only 5 minutes from irvine spectrum center. and right next to highway 5. overall a quality stay for a decent price compared to other much more pricey hotels closer to the beaches.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. I'm pleased to hear that you found value in our hot breakfast buffet and our location conveniently located to restaurants, shopping and beaches. Thank you again for your review, we hope to see you again soon.

"Nice place to stay. breakfast well above average. Good family place, lots of kids."

4
26/07/2017

Good location for our travel. Many near by restaurants to choose from with wide variety of types of food. A cook cooking eggs, sausage and bacon fresh each morning. Very clean and well appointed dining area. Staff super freiendly and on the ball. Hide-a-bed was not good even as they go. Mattress cover was loud crackly plastic and bottom sheet would not stay tucked in - uncomfortable for an adult. Nice room layout with separate bedroom area with TVs in each room. I'd definitely stay here again.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. We appreciate you letting us know about the sofa sleepers and the loud plastic. We just recently replaced all of our guest room sofas and it was an oversight on our part by not removing the plastic on the mattress. We are sorry for this issue, but are happy to read that you and your family enjoyed the breakfast and that the staff was friendly and helpful throughout your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

"Great Hotel"

5
24/07/2017

Hotel offered great amenities for a great price, room was very spacious and we liked the privacy of a corner room. Would stay here again if I'm ever back in this area. Would recommend this place to friend and family. Looks like great place to stay for families.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
The team and I would like to thank you for taking the time to write a review. We are so pleased to hear that you enjoyed your stay and we truly appreciate you recommending us to your friends and family. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

"Expected more from this hotel in this upscale area"

3
23/07/2017

Have stayed at other Best Westerns in the past so I was a bit disappointed in this one. Felt it was a bit old and not kept us as well as it should have been. Some areas in our room were fine well others not so good. Torn shower curtains, safe & alarm clock not working, big red spot on carpet. The breakfast was good and the employees working in that area very nice. Probably won't stay at this hotel again.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for writing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"You get what you pay for"

3
19/07/2017

Good 3 star hotel. Clean and friendly staff. Large room. Fridge microwave coffee maker. Bathroom in good condition. Everything works well. WAsher and dryer on the premises at $2 to run each machine but there is only 1 wAsher and 1 dryer. Plenty of free parking and the pool looked nice. Free breakfast was okay. Basic but good variety and it is all fresh.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for sharing your experience with us. I'm glad that you found the rooms to be spacious and in good condition. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.

"Pleasant stay"

5
19/07/2017

Very satisfying stay in this hotel, the staff very kind and responsible. Breakfast is great, rooms are great, overall my stay was very pleasant. Definitely will recommend this hotel if you are going to be in the area.

"great beds gorgeous room"

4
12/07/2017

beautiful room and very central to where we wanted to be, good rate. Very friendly staff at breakfast , great breakfast items. I am vegan and really appreciated the options I had Definitely recommend this hotel

"Not as expected."

3
11/07/2017

We were looking for a hotel next to the Irvine Spectrum so we could walk over to it a have a cocktail, shop and walk back to the hotel. Turns out it's not close to the Spectrum. You would have to drive. As Best Western Plus hotels go, this was a bad experience. The TVs were analog, not HD. WiFi was unavailable during our stay. The toilet was broke upon arrival. No shuttle service available to the Spectrum. We left that night because it was so disappointing.

"Good stay"

5
03/07/2017

We stayed two nights at this hotel and we well impressed with quality and services of the hotel. Breakfast was well stock and attended were keeping tables clean. Room well decorated and clean. Parking is tight and challenging to find space for late arrival.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. We are glad that you had a good stay and that you were impressed with the hotel and services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"Hard to find"

3
02/07/2017

Young lady at the front desk was awesome, great customer service !!! Its hard to find, its on this little dinky street that doesn't even look like a street, its more like a merge opening, right above the freeway, you can only go in, no out. Its in an area that is still under construction like office complexes and they are still under construction. The parking leaves much to be desired, all spaces are compact and big pickups and SUVs take up 2 spaces leaving no parking. More handicap parking is needed. Rooms are as expected and as shown on website, could use a few hard pillows, all too soft. Breakfast here is a bonus with eggs and bacon/sausage & potatoes, in addition to toast. waffles, cereal, muffins. The pool & hot tub were probably nice but way too many kids for us to try to enjoy, we could hear the noise in our room. The pool is in the center of the hotel, so most rooms are facing the pool.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
We appreciate you taking the time to to write a review of your experience with us. We apologize that it was difficult to locate our hotel and that parking was challenging. Our front desk staff is available 24 hours a day to assist guests with directions or to assist with additional parking locations. We are happy to hear that you did enjoy our breakfast and that the front desk was friendly. Thank you again for posting your review. We look forward to having you visit with us again in the future.

"Great Hotel"

5
25/06/2017

This was our first stay at the Best Western Plus Irvine Spectrum Hotel. The staff were amazing. They were extremely helpful and courteous. The hot breakfast is made on-site with a cook on staff. You can special order if you desire. The room we stayed in was beautiful and spacious. I recommend this hotel if you are in Irvine. You are not far from Disneyland and Knott's Berry Farm.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. We are so pleased to hear that you had a great experience with the staff and the accommodations. We look forward to seeing you in the future, should your travels bring you back to our area.

"Great hotel"

5
25/06/2017

If you are in the Irvine area I highly recommend your booking your reservation at this hotel. The staff were extremely helpful and courteous. The breakfast served is freshly cooked in front of you. If you need something special they are very accommodating.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for posting a review of our property. The staff and I truly appreciate you recommending our hotel. We look forward to having you visit us again in the future.

"Awesome hotel, definitely coming back if I can"

5
22/06/2017

I loved everything about this stay. Made our time in LA that much more amazing. The pool was so nice, the hot tub helped us relax our sore muscles, and prepare for the next couple days of travel. The breakfast was delicious, and all the employees we came in contact with were so nice and helpful. Thanksss!!!!

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
The team and I appreciate you taking the time to write a review of your stay. It is great to hear that you had an awesome experience during your stay. The staff and I would like to thank you again for your kind words. It would be our pleasure for you to repeat your experience with us in the future.

"Awesome Service!"

5
19/06/2017

First time staying at a Best Western Plus...will definitely be staying again on our future trips. The whole staff were accommodating, friendly, courteous and provided the best quality we have seen in a long time.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to write a review of your stay. I'm proud of our team for making your stay a pleasant one. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

"Nice Room-Great Breakfast"

4
16/06/2017

My daughter and I recently stayed a couple of nights at the B/W Plus on a short trip to the area. We found the property to be easy to find in a quite area. The facility was not fancy, but was clean and the staff was attentive. The room was nice with 2 double beds and a sitting room. The included breakfast (scrambled eggs, hash browns, sausage & toast) was excellent and was served by staff members. I always ask one question - would you stay there again? Yes I'd stay here if I ever decide to visit the area again. Thanks B/W.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. It is great to hear that you enjoyed the accommodations, the breakfast, and that the staff was attentive and friendly. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

"Best Value- Period"

4
11/06/2017

I have stayed at this hotel at least 6 times. Honestly I'm not sure how they can be so reasonable and still turn a profit. If you have kids this is the ONLY hotel in the OC that you can have 6 people in the same room, still be comfortable and have an outstanding free breakfast at any where near this price. Did I mention the breakfast? Eggs (as in from an actual egg), hashbrowns, sausage, turkey bacon, juice, waffle maker (kids really dig this), muffins, yogurt, milk, cereal, fresh fruit, oatmeal, toppings bar, coffee and toast. All gratis. Rooms have an entry room with a TV chair, desk, pull out couch, fridge, microwave, the adjoining large room has two queens, closet, TV, and bathroom. The place has recently been remodeled to update the décor but they kept the price the same. :) The only issue I've ever had here is that I've had a parked rental car hit in the parking lot on two separate occasions. The hotel caters to a lot of construction workers and they all drive big beat up trucks. I assume it's always been one of them but I have no direct proof. So stay here but get the rental insurance!

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
We want to thank you for taking the time to post a review of your stay. We truly appreciate your comments regarding the hot breakfast buffet and that you found the hotel to be nice and enjoyed the new decor. We appreciate you letting us know that of the issue with the work trucks. We are sorry for this issue, but if it does happen again please notify us so that we may address the issue. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"Vacation"

5
11/06/2017

Overall we were completely satisfied with our stay! And would definitely return to that location. We would also recommend others to stay there. Hopefully next time there will be more than one washer and dryer.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
We appreciate you taking the time to share your experience with us. We are glad to read that you would recommend our hotel and we will work on adding more washers and dryers to our property. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"Great stay for great price!"

5
05/06/2017

The rooms are very roomy and clean. The staff was very welcoming and attentive. We stayed at the hotel while we were in town for my sons water polo tournament and after spending the entire day in the sun it was so nice coming back to our hotel to relax and get some rest. The breakfast was great and plenty to start our day!! We will definitely be back and would recommend this hotel to all our friend and family!!

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding your stay and how much you enjoyed your suite, complimentary breakfast, and our friendly staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"Comfortable stay"

5
05/06/2017

We were in the area to visit family. Check in was a breeze and the room was very nice. We had a separate living room which was nice. We were traveling with our dogs and ther was a nice grass area just across the street and a great area for a walk with them. Close to shopping but quiet. The bed was super comfy, better than most "hotel beds".

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to post a review. We are happy to hear that you and your pets had a comfortable stay with us. Thank you so much for sharing your experience with us. We look forward to seeing you again, should your travels bring you back to our area.

"Nice Stay"

5
05/06/2017

Friendly, courteous and accommodating staff. Nice, clean and updated rooms, beautifully decorated lobby, full breakfast and in-room coffee and conveniences. Will stay there again should the need arise.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for posting a review of our property. We truly appreciate your kind comments regarding the staff, the accommodations, and the breakfast. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

"Several stays and really liking the hotel"

5
31/05/2017

We've had some odd schedules with our business travel and the hotels seem to be overpriced in the Newport, Irvine area. Some way over priced. We made two trips to the BWP Irvine Spectrum. The last trip was a bust on a deal in San Diego but the hotel was soooo nice to come to and call it a day. The desk people are always very nice and super accommodating. My room is always quiet and very comfortable. Breakfast staff people were so nice and friendly, the food was very good and the waffles are a treat. If you like simple and plain, this is the ticket. For a small breakfast room, the variety is very nice. This is a great home away from home for my business trips. No complaints at all but wonder about the bowl sink on top of the dresser near the TV. Just odd. Will be back many times, I'm sure. Looking forward to it. Just hope they don't raise the rates. You get a lot for your money but we operate on a tight budget.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the hot breakfast buffet and that you found the hotel to be nice and clean. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"Stay"

4
31/05/2017

Close to food and fun Outdoor mall close by. Easy parking, easy access to rooms pool is nice and clean rooms have separate living room with large bedroom area bed is not bad for comfort Could have had another set of towels already in room but all in all good value

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. I'm pleased to hear that you found the location convenient and that you enjoyed your room accommodations and amenities. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

"Weekend getaway"

4
30/05/2017

The location of this hotel was well centered to shopping and dinning areas. It was only a few miles away from Laguna Beach and Dana Point. This is a perfect hotel stay for anyone who wants to spend a weekend at the beach but does not want to pay the high prices of being on PCH. You will get great service and save $$.

"Disappointing"

3
29/05/2017

We started off with our reservation no longer confirmed because they OVERBOOKED. I had to sleep in the same bed with my sister and they offered us NOTHING in return! The man at the desk was dull and a poor communicator. We had kids jumping in the room above us and called the front desk. We needed to call twice because they didn't send anyone right away. Hotel and breakfast was okay; service was disappointing.

"central location"

5
23/05/2017

the 5 is right there close to both southern califorina beaches and able to get to resorts and amusement parks with ease the sombreros Mexican restaurant nearby is amazing and very fair priced also the breakfast is made fresh while you watch thanks best western

"Internet"

3
14/05/2017

Too slow internet service. Even on my daily report, they didn't solve the problem. I was almost at the stage to leave the hotel but after changed the room, it was good. Except Internet rest were fine. I liked their breakfast service

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the issues you experienced with the internet. Your satisfaction is important to us and we will be sharing the feedback you gave us with our internet provider to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will give us the opportunity to provide you with a better experience the next time you are in the area.

"Pleasantly surprising. Great breakfasts."

4
09/05/2017

Only chose this hotel because they had suites that slept 6, and we were traveling as a large family group. Plenty of parking, easy check in and spacious rooms. The best part of the stay was the complimentary breakfast. Lots to choose from, including hot options such as scrambled egg, bacon and sausage, freshly cooked by the friendly and efficient cook.

"Business Trip on Irvine"

4
09/05/2017

The location is pretty good if you have the car, Disneyland and several beautiful beaches are very closed, also sanclemont outlet, cidatel outlet is not too far. breakfast is good and room is comfortable. only the water is small and hard to make a good temperature for shower.

"Pretty good hotel choice"

4
01/05/2017

Hotel needs remodeling - not just paint this and that and call it good. We are not trying to put you guys down, we want you to succeed. Please update and remodel this Best Western. Ethernet connection to internet is needed in each room. The way breakfast is served needs improvement. Overall we were satisfied with this hotel, but the vacation would be much better in a more updated hotel. Thank you.

"Nothing special here"

3
30/04/2017

Nice looking hotel. Friendly desk service. Odd room: the bathroom sink is not in the bathroom; it's in the room itself. Strange architectural design. Breakfast was just okay. There was no cream cheese for the bagels, nor was there any jam or jelly. Not the best breakfast one can enjoy.

"Unpleasant expireince"

2
26/04/2017

Old saggy mattresses, bad food. We came for a wedding and had to spend 4 nights there. End up with back and neck pain. Could not wait to get out from that hotel. Never again at that place. Would not recommend to anybody.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the mattress was uncomfortable for you during your stay. To prevent this from happening again, my team is going into all the guest rooms to verify all the mattress have been properly rotated for maximum comfort. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

"One night stay"

5
25/04/2017

Great hotel for the price. The free parking and breakfast makes it even a better deal. Only drawback was upon check in, I requested a room away from the elevators, what did I get? A room by the elevator and also in front of the outside staircase.

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed your stay with us and that you were able to enjoy our hot breakfast buffet and complimentary parking. I apologize that we were not able to honor your room location request, we always try our best to accommodate all guest requests when available. Thank you for sharing your comments with us. We look forward to hosting you again in the future.

"Wonderful Stay, Will Be Back!"

5
24/04/2017

Had to come suddenly because our home had flooded and we needed somewhere to be. We booked and while the outside is nothing exciting, the rooms were beautiful! Totally not what I was expecting! Two rooms - a sitting area and a bedroom, both of which were immaculate. Totally spacious enough for my family of 5 to spread out. The hot breakfast in the morning was great to fill my kids up on before taking them to school. The staff allowed me a super early check in as well as a late check out. They were very accommodating. We will definitely be back!

HotelGenManager, General Manager at Best Western Plus Irvine Spectrum Hotel, responded to this review
It is so rewarding to read that you had a pleasant stay with us under such a stressful situation. I'm so pleased to hear that our staff was able to assist you with an early check-in and late check-out, and that you enjoyed the accommodations and complimentary hot breakfast. We hope that everything goes well with the repairs to your home. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"Good size, but didn't make up for the rest. "

2
21/04/2017

I was surprised to see how large the room was with the single king and hot tub. However, there were way too many downsides with this hotel to make up for it, and I'm generally not very picky. All I wanted was a place to sleep and maybe watch tv. Well, the AC doesn't work for one. The room was permanently musty and too warm to comfortably sleep in. It stayed at about 76 degrees in the room the entire time according to the thermostat. My sheets had dark brown stains on them near the seam, and the tv had two black parallel lines going through it. Also, there is a shared balcony between all the rooms on our side of the building on the second floor. A little disturbing when the walkway is right next to the bed. If the ac worked, and the price was lower, this would've been a fantastic stay. Unfortunately, there were so many little things wrong with the room, they made for an unpleasant visit.

HotelGenManager, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the air conditioner was not working properly and that the television had lines through the channels. My staff usually will respond to all guest issues immediately and they will send maintenance up to repair the issue or relocate the guest into another room if maintenance is not available. I apologize if these items were brought to my staffs attention and they did not address them. I will follow up with my team and make sure they are testing these items prior to checking a guest into the suite, so no future issues will occur. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

"Wonderful!"

5
17/04/2017

This hotel was so nice and clean. My family loved it. We stayed here to go to Disneyland. It was only a 20 minute drive. We especially loved to hot breakfast. Someone cooks it right in front of us so it was nice and fresh. It had scrambled eggs, hash browns, sausage and bacon. They even served Sunkist oranges. My favorite!

"Don't stay here"

1
13/04/2017

After we left our room, housekeeping came. Upon our return, our son's water bottle had something extra added to it. It was now brown instead of clear. Housekeeping couldn't keep a straight face while I tried to find out what happened. Omar, the housekeeping manager kept laughing. He didn't take the situation serious until I started writing down all their names.

HotelGenManager, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and will review the security footage of the conversation and take any and all necessary action. It is our policy to take all situations seriously and respond appropriately. It was disheartening to read that the housekeeper that serviced your room would tamper with your sons water bottle, she has been with us for several years and is one of my better housekeepers this is completely out of character for her. I apologize for any worry or inconvenience this has caused you and your family. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great hotel, best price in the area!"

5
09/04/2017

Clean room, friendly staff, great variety at breakfast. Great price. I'm quite picky when it comes to mattresses and pillows and these beds were super comfy. We'd definitely stay there again! Thanks!!

HotelGenManager, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
The staff and I read your review, and would like to thank you for writing such favorable things about our staff, facility and our complimentary hot breakfast. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"Great stay"

5
07/04/2017

Surprised. Just a stopping point. Hotel was very nice and clean. There was a little bit of wear on the bathroom in our room - but just aesthetics. Room was spacious, beds excellent. We had 2Q and sofa bed setup - a suite. Only thing I didn't like re the room was that the bathroom sink was on the main credenza in the bedroom - ie., not tucked away by the bathroom. Exterior grounds - HUGE swarm of bees on the ground - dying? Very gross. But if you can get into your room, everything is great. Breakfast was so nice - actual service and plates (non-paper). Everything was very clean!

HotelGenManager, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. It's great to hear that you really enjoyed your suite with two queen beds and the complimentary hot breakfast. Please accept our apologies for the bees and the mess they caused. They were quite unexpected and we tried to address them as quickly and as efficiently as possible. I am please to announce that they have found a new home and are no longer an issue. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

"Great place to stay"

5
05/04/2017

This hotel has a great location with easy access. We loved having 2 rooms so our daughter could sleep in. There was a soundproof door between the rooms and a TV in each. The staff was friendly, very clean, comfortable beds. Really have no complaints at all. Would stay here again.

HotelGenManager, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
My staff and I appreciate you taking the time to write a review of your stay. We are glad to hear that your stay was enjoyable and we hope to see you again next time your travels bring you back to the area.

"Best bang for your buck. Not a 4 star but good non the less"

3
04/04/2017

Two TVs in two rooms separated by a closing door. Good turn down service. Great location. Close driving distance to everything and super short walking distance to restaurants McDonald's and convenience store. If you're looking for the best possible value this is it. If you are looking for something high end keep looking. Would absolutely return again.

HotelGenManager, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. I'm pleased to hear that you found value in our services and our location conveniently located to restaurants and stores. Thank you again for your review, we hope to see you again soon.

"Great hotel"

5
02/04/2017

When I walked in I was seriously very surprised. A king size suite was perfect for my husband and I on our getaway. Everyone in the staff was super friendly and very helpful. I would definitely recommend This hotel to my friends.

HotelGenManager, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed your king suite and that you found our staff to be friendly and helpful. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

"Best value I ever have with Best Western"

5
28/11/2016

Best Western has always been my first choice of accommodation for more than 25 years. This hotel is the best one I ever have. The breakfast is good with a chef taking an order. Room is combatable and spacious.

"California"

5
24/11/2016

We had a great time. The rooms were nice with 2 tvs and fridge. The breakfast was amazing. Very friendly staff. The hotel is a little out of the way but worth the drive. We always look for hotels that don't charge parking!

"Good Rooms but need better Sofa Bed."

3
23/11/2016

The property is clean and the staff at the front desk are very helpful. We checked in after 11PM and a gentlemen checked us in and he was very helpful. The room is clean and the beds are comfortable. The only thing that needs to be improve is the sofa bed in the living area. The foam is very thin and it's not comfortable.

"Changes"

4
14/11/2016

The room we had was nice and unexpected to included a living room area, separated from the sleeping area. very comfortable and quiet area. Wifi was not always working ... appeared most of the time, only receiving a connection when we we out away from the property. Daily breakfast was disappointing. Toaster was not working. Scrambled eggs every morning were watery, hash browns were bland .. The workers appeared to be afraid, to even give you anything to eat. Could have been better tasting and better served as a buffet.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you were disappointed with the breakfast. I discussed your comments with the team, and we are making changes to the way items are prepared and served. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

"BEST Best Western near the beach!"

5
09/11/2016

Used this hotel for a University Oceanography Field Course. 3 nights with 13 rooms. Great location to get to Laguna Beach, Dana Point, and other nearby beach communities. Excellent hot breakfast by Miguel. Comfortable large double suites. Highly recommend it!

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the accommodations and the complimentary hot breakfast. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"opinion"

5
07/11/2016

It was a lovely stay that was ideally located to my work. Easy access to everything I needed Even close to the ocean for a great day trip on my day off good restaurants everywhere and upscale shopping

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. It's great to hear that you took advantage of how close our hotel is to Irvine Spectrum and all the shopping and restaurants they have to offer. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

"Best Western Plus"

4
31/10/2016

Great location, clean room, great staff. Taking these surveys is the worst part of the stay. Not very pleased with having to write a 200 word essay. Can't get out of this section even when is says Skip this part. This could make me think twice about stayong sat this location again. Writing sa 200 worrd essay doeas not take a minute to complete. Again this is crazy.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed the location, the staff and the accommodations. I know that writing a review or "essay" takes time from your day, but my staff and I appreciate you taking the time to do so. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

"Room was even Better than Expected"

5
27/10/2016

Huge Room, Great Staff. Perfect experience from reservation to check-out. when I arrived, my room wasn't quite ready. After traveling all day, I was hungry and decided to grab a bite. When I got back, I had been upgraded and was put into a very large suite! WOW

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed the upgraded suite and that the staff provided a perfect experience for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

"Great value for money"

5
20/10/2016

This hotel offers great value for the price. If you want a hotel with easy access to Lake Forest, Laguna Beach, Irvine, Mission Viejo, this is the place to stay. The hotel is very close to Irvine Spectrum and easy access to freeway Interstate 5. The rooms are nice and have all you need. The staff is friendly and the breakfasts are good.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. I'm so pleased to hear that you enjoyed the location, accommodations and complimentary hot breakfast. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"Good stay"

5
15/10/2016

The room was pleasant. Internet and TV quality was passable but not excellent. Breakfast variety was standard but prepared as you watched. The facility is well maintained but age is starting to show in the furnishings.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
My staff and I appreciate you taking the time to write a review of your stay. We are glad to hear that your stay was enjoyable and we hope to see you again next time your travels bring you back to the area.

"CENTRALLY LOCATED IN OC, BUT WITH ODD ROOM LAYOUT"

4
15/10/2016

We once again had need of a room for a overnight stay near Irvine. As we have done on three other occasions this year, we picked this Best Western. The rooms are very spacious, but the odd thing is that the "vanity" is built into the chest of drawers in the bedroom. This means that if one is an early riser and wants to shave, brush teeth, etc., the other party is going to be disturbed and probably get up even if they'd like to sleep longer. On the other hand, there is a "sitting room" which can be closed off by a pocket door, so that one can read, watch TV or work on a laptop without disturbing someone in the bedroom. So, please be advised.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the suite you stayed in and we acknowledge that the placement of the vanity sink will take some getting used to. It does however, make us memorable and unique. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

"Business Stay"

3
10/10/2016

Everything was great except the wifi. Could not get a strong enough signal to get any work done. I was however, in the top floor in the corner of the hotel, that may be the reason. The room however was great! It had a spiral staircase going to second bed! The breakfast in the morning completely surprised me!

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. Please accept our apologies for the issues you experienced with the WiFi, I will have my maintenance staff check the access points to verify they are working properly. I truly appreciate your comments regarding the accommodations and the amenities. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

"Not as clean as it might appear"

1
09/10/2016

Spent one night here with family but cannot recommend. Sleeping on the sofa bed was like sleeping on a bed of springs. More concerning, the bottom of the sofa bed mattress was absolutely filthy. En route to the breakfast room in the morning, we came across a pillow outside that was soiled with upchuck. Not too appetizing. The pool was not heated sufficiently.

"Much better than expected"

4
07/10/2016

Trying to find a hotel in California that is close to affordable is difficult at best. I'm used to traveling for business, and staying at Hilton, Marriott, Hyatt. I wasn't sure what to expect from a Best Western. The last time I stayed at one was when I was 10 traveling with my parents from Michigan to Florida. I have to say I was very pleasantly surprised. I am traveling with my wife and two daughters, 17 and 20. The area is very nice, the parking was plentiful and free. The lobby is nice, not huge, but nice. The desk staff was friendly. The room was a two queen room, the unexpected part was that there was an extra sitting room with a closable door. The bathroom was clean and updated. The breakfast was included, and offered both hot and cold choices. Acceptable food, not great but not terrible. Our price was about 100 per night, a good value for Orange county California. All in all, i was impressed. Not sure of all the differences, but this is a Best Western Plus. I might have to start looking into Best Western hotels more often. I would be comfortable staying here as a family or on business. There a few mom and pop restaurants that are two minutes walking distance, lots of places within 5 minutes driving time. The Wi-Fi is also included. All in all a nice place to stay at a reasonable price, in a safe area. I would definitely recommend staying here.

"Good value"

4
28/09/2016

I love this hotel because it's like a suite with a separate living room and bedroom. There's a tv in the living room and bedroom so if someone wants to watch a different channel they can. The only thing to know is to request a "quiet" room because the hotel is near a freeway and the freeway noise can be loud.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the size and layout of the suites. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

"Not one of the best BW hotels"

3
26/09/2016

This hotel is okay but, as others have stated, it needs a general upgrade. Front desk was helpful. There was a very classy, different "sink" but there was no stopper to allow water to accumulate therein. I liked that there was good hot water, which is not always the case in hotels. TP was only one-ply, which was disappointing for a BW hotel. A good thing is that the hotel is away from busy streets and freeways.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the suite and the hot water. I will make sure that the housekeeping staff is checking for sink stoppers and replacing any missing ones. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

"Good Breakfast..large room"

3
22/09/2016

But old building and old furniture. They do keep the property clean and it does offer good value...but it is not 4*. A solid 3*. Has an outdoor pool and Jacuzzi ...good parking...spacious room with old furniture but updated shower.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the accommodations and hot breakfast. We are in the process of updating the furniture and carpet in the rooms and also our walkways. Thank you again for sharing your experience with us. We would love to show you our progess, should your travels bring you back to our area.

"Good hotel, but..."

3
20/09/2016

Great sized rooms--with suites even! Great breakfast, pool and hot tub. But the carpets desperately need to be replaced in the rooms. Make sure they've been replaced before you stay in a particular room.

"Business stop"

3
19/09/2016

The layout is interesting. I don't like that the hotel is outside and not inside and for a plus I assumed it would be enclosed. The rooms are beyond spacious! It's really decent with a refrigerator and mocrowave. There are vending and ice machines. Close to several restaurants that you can walk to. Complimentary breakfast is served.

"Big Size room with easy access road"

3
18/09/2016

This hotel is located at the side of a freeway, so it's easily accessible to public road. However, the hotel can hardly be seen from the road. The parking area is very wide, and access to the room can be done via several alternative. So the hotel offer a lot privacy. The room is quite big size, there are 2 big separate bed plus one living room with 2 LED television sets. I guess 4 people can stay in this room comfortably. The only note is the carpet on the floor, which I think make my foot dusty. The other problem that I have is the breakfast, as for my 6 days stay, the menu never change. There are no other choice available at surroundings during the breakfast time, the only one is McD drive through (only) which is located 2 blocks from hotel.

"Good Stay"

4
12/09/2016

Very comfortable stay with good amenities and professional staff. The hotel is close to I-405 on/off exits, restaurants and fast food places. Shopping is nearby, the Mission Viejo mall. Ample parking and well lit at night.

"Bad Experience at Best Western - Irvine Spectrum in Lake Forest"

1
11/09/2016

Have stayed at a few Best Western Hotels in the past which were O.K., and decided to book with this hotel for a four night stay and was very disappointed with the quality of the room and the noise. Upon entering the room there was an old damp smell and which did not go away. The bed pillows had a strong odor and made for a bad nights sleep. My wife took bath towels and covered up the pillows but the smell was still there. In the room next door the talked on the back balcony until midnight and were smoking which we could smell. The straw that broke the camels back was while taking a shower the next morning the tub was filling up with water and would not drain. I called the Hampton Inn and space was available then checked out of this Best Western Hotel. Would not recommend this hotel to anyone.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for providing us with details about your stay. Please know that we are sincerely sorry that you were not satisfied with the room and that the tub would not drain properly. To prevent this from happening again, I will check with housekeeping and verify that the proper cleaning products are being used when servicing a room and instruct them to notify the maintenance staff if tubs are not draining properly. As for the noise from the surrounding guests, if the front desk was notified my expectation is that they address the issue immediately. If they were aware and did not respond, I apologize. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

"Problems"

4
09/09/2016

We booked 2 queen beds and when we arrived they didn't have the room. But they gave us a room with king bed + broken pull out sofa. Very uncomfortable to sleep in. That was the only room they had. We couldn't leave it was very late a the kids were tired. I expect a lot more for what we paid and from Best Western. That's why we booked with them-- "for comfort"

"Great Stay at Best Western Plus"

4
06/09/2016

Very good stay in a nice neighborhood with a dog. We stayed in a pet room. It is great that this brand accommodates dogs and let's you leave them in the room as long as they are in their carrier, so you can go out to dinner. A very clean place, the pool was sparkling, they have a small self-serve laundry facility and we heard no noise from the neighbors, next door. Also, the comfort of the beds were excellent! Parking is free. Non-smoking property. Very affordable. Location right near the I-5 Fwy and Lake Forest exit.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I want to thank you for taking the time to post a review of your stay. I am glad to read that you and your pet were pleased with the accommodations and the amenities provided. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

"More like a Best Western than a Best Western Plus"

3
01/09/2016

Had problems with AC and noise. Don't get a room over the parking garage entrance. Noise was solved by a room move, but AC was the same in both rooms. Location is a little odd, with some vacant buildings around the hotel. A GREAT Italian restaurant is within walking distance.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for providing us with details about your stay. Please know that we are sincerely sorry that the air conditioner was noisy and you had to switch rooms. To prevent this from happening again, my team is servicing all the air conditioning units to try to make them as quiet as possible. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.

"Would be great if the service was better"

2
29/08/2016

Although the appearance of the hotel was acceptable and would have been a delightful stay, the service my family received was unacceptable. The sheets had not been cleaned on one of our beds and the process to receive new sheets was unbelievable! Upon informing the front desk staff of the unclean sheets we were told that they were unwilling to bring new sheets to our room and that we would have to come down to the front desk in order to receive clean sheets. After walking down to the front desk, I was then told that they did not have any clean sheets and would have to go to housekeeping to locate sheets and covers for our room. A few moments later I received a phone call stating the front desk clerk was unable to get into the housekeeping room and was therefore unable to provide clean linens to us for the night. After going back and forth with the clerk about not receiving the accommodations I paid for I was given the option to sleep on towels. YES, TOWELS! Totally unacceptable and unbelievable. I then requested a different room and was told that no rooms were available and that I could sleep in a king room but would have to pay for it! After refusing to pay for an additional room and telling the clerk that I am not receiving the service or accommodations I paid for, she finally went to another room and removed the sheets and covers from another bed and brought them to our room for use (although, according to her there were no other queen rooms available). I don't know if we received clean sheets or someone else's dirty sheets, but the stay went from being pleasant and enjoyable to being a nightmare!

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to inform me of your stay. I am shocked and embarrassed that this incident took place. It is completely unacceptable that you were checked into a room that had unclean sheets and then were told that no clean sheets were available. This is not the type of service that we provide and this will be addressed immediately. I apologize that you had to experience this during your stay and can assure you that this will never happen again. We appreciate your business and would like the opportunity to make it right for you the next time your travels bring you to the area.

"Nice stay"

5
25/08/2016

We liked the 2-room suite layout of all the rooms. 2 dbl beds and TV next room sofa bed and armchair and TV, fridge and microwave. Good hot breakfast. Good A/C. Little over $100/night plus exorbitant local tourist tax. Close to Disney land and beaches.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you so much for sharing your experience with us. It's great to hear that you enjoyed the accommodations, all the amenities our suites have to offer, and saved your pocketbook from having to pay the additional Disney area resort fees. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.

"Great Place"

5
17/08/2016

This was the third time we have stayed at this same hotel. The service is great, it is clean, and in a safe area, and is close to everything. We used the pool and had the breakfast, we total love this place. I arrived early to check in and our room was not yet ready the clerk took my phone and called me as soon as it was ready, great service. We also requested a late check out, and they gave us that as well. This is the third time we have chosen to stay at this same hotel and each time we have been very pleased.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for your patronage and taking the time to share your experience. I am happy to hear that you enjoyed our accommodations and amenities. The staff and I appreciate your feedback and look forward to seeing you again the next time you are in the area.

"best breakfast at any BW we have ever stayed!"

4
15/08/2016

We enjoyed the fresh sight seen, breakfast prepared out front. Liked the options. Hard boiled eggs would have been a nice touch and perhaps brown sugar for oatmeal. But other than that, it was quick, hot and met our needs, plus very clean and friendly staff. Room was spacious, clean. Bed mattresses and sofa bed mattress both need renewing to something less squishy and more support. Lots of space.

"Awful"

1
11/08/2016

I didn't enjoy staying there at all. The hashbrowns were burnt everyday for breakfast. They need to have more than 1 waffle maker. The carpet and furniture in the hotel was dirty. The people at the front desk were nice but they need to clean the rooms better.

"Good location - Amenities need work"

3
09/08/2016

We stayed in a room with two queen bed and an additional sofa bed. The room itself was quite comfortable. But there are some quirks hence the low rating. One queen bed was so much against the wall that it was difficult to access it. The quality of the Soap and toilet paper was very very poor. It seemed like a 1?? motel. (Totally not suitable for the $170 price we paid). All rooms were on the 2nd or 3rd floor or 4th with a very slow elevator to access it. The stairs were also very strange. you climb from 1st to 2nd and the stairs from 2nd to 3rd floor are completely hidden without any signs. Breakfast was fairly decent. Most probably will not stay here again. Disappointed with the quality of this one.

"Coach driver to the Stars"

5
06/08/2016

Nice hotel, nice rooms. Balconies, large suites..and pretty quite. Front desk got us an early check in quick..VERY PLEASED with this place..I will definitely stay here again. Also plenty of shops and restaurants near by..I heard Sammy's Original was the restaurant to go to..looks packed..thus good food

"Beautiful rooms, amazingly comfortable beds, nice breakfast!!"

5
06/08/2016

This is a well-designed property. The rooms are really quite beautiful and spacious. The beds were supremely comfortable, and for breakfast, they had someone cooking everything fresh right there and serving it up. This could make the line a little slow, but it was worth it. We were there to visit the beaches, so this wasn't the closest property, but I would do it again.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
We appreciate you taking the time to tell us about your stay. The staff and I are happy to hear that you enjoyed the hot breakfast, and found the bed and rooms to be comfortable. Thank you for your feedback and we hope to see you again soon.

"Seriously disatisfied!!!"

1
06/08/2016

I called ahead to request a ground floor room. They don't have any, but I wasn' told this!!! I have dogs, so this was a serious inonvenience. Especially since they put us on the third floor. One of my dogs was terrified of the elevator. Breakfast was crummy. A guy cooks bland, scrambled eggs...and fake bacon. I paid $188...what a rip -off!!! That's with a discount!!! Maybe they can get rid of the huge carpet stain...that was there upon arrival.

"Hotel Stay"

4
28/07/2016

Showed up late due to length of travel. When we arrived our family was upgraded to a Suite with Loft (no extra charge) Great extra space and privacy for us and our older son. Breakfast was cooked to order buffet style plenty of items on the menu as well as fresh fruit.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. We are delighted to hear that you were happy with your room and the additional privacy that it provided for your family. It is nice to know that you enjoyed our breakfast options and that the variety was to your liking. We look forward to having you stay with us again when your travels bring you back to the area.

"AC not working...88 degrees the 1st night"

3
25/07/2016

Other than the fact that the AC wasn't working the 1st night and the room was 88 degrees AND that the 11 pm shift worker was extremely rude when I kindly and patiently asked if there was any other rooms available, The stay was fine. I was not upset when I talked to him, but he went defensive and rude immediately and that is what frustrated me. I realized there wasn't much anyone could do at 11 pm on a Friday night to fix and AC, but I did want some attempt at a solution of how we could get some sleep. Eventually he offered to bring up a fan "when I have time", but I pushed to wait for him as we were past wanting to get some sleep. Everyone else at the hotel was friendly and helpful. The hot breakfast (made in front of you by a chef), was a pleasant and wonderful surprise. I'm attempting to rate this fairly had the night shift worker not been SO rude and had I not had a choice but to finish out my 2 night stay. The sleep quality is put at poor as the room was simply TOO hot at 88 degrees to get much sleep.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for sharing your experience with us. I would like to apologize for the manner in which the associate dealt with the A/C not working in your room. It is my expectation of my staff to be helpful and friendly and address every issue immediately, as stated we truly dropped the ball. I will address this incident with the associate and make sure that it does not happen again. I am happy to hear that other than this one incident that you were able to enjoy the remainder of your stay. We appreciate you choosing Best Western Plus Irvine Spectrum and we hope to see you again.

"Unfreindly staff"

2
24/07/2016

Some of my shopping items were taken from the room and hotel staff reacted recklessly upon reporting the problem. The bathroom door was broken also. Managers and front desk staff extremely careless and they didn't help with the problem.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. I apologize that items were missing from your room and that you didn't feel that the steps taken in investigating the incident were sufficient. I have spoken to my staff and I can assure you that every effort was made in trying to locate the missing items. We take this matter very seriously and take action accordingly. We appreciate your patronage and hope you will stay with us next time you are in the area.

"nice spot"

5
23/07/2016

Good breakfast . Friendly staff . Nice comfy rooms for the price point . AC worked very well . Loved the Orange water in the lobby . We had a pleasant stay . Im just typing this to meet the 200 letter min .

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. My staff and I are delighted to hear that you enjoyed the breakfast, the comfortable room and found the staff to be helpful and friendly. We look forward to exceeding your expectations the next time your travels bring you to the area.

"A clean, modern, well appointed hotel"

4
21/07/2016

This Best Western Plus is a modern and well appointed place that's conveniently located near the 5 and 405 fwy's and pretty close to both the Irvine Spectrum and Irvine Meadows Ampitheater. Most rooms feature several nice features, most prominently a separate bedroom and "living area" great if someone wants to rest but others want to stay up. Another feature are in-room safes which I always appreciate when I travel. This hotel has an excellent breakfast with a large breakfast room and a cook on duty to make sure all your hot items are fresh. A great selection of cold items as well. We were super lucky to get a random upgrade and ended up in one of the multi room (suites). More of a loft that could have easily slept 5 or 6 total ( with a a sleeper sofa). Anyhow, it was quite nice. Not perfect, it's not the Ritz Carlton, but it's a heck of a lot more that you can expect for the price. The staff was excellent as well. From the front desk clerks to the breakfast room cook and attendant. Everyone was incredibly courteous and helpful.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
We greatly appreciate you taking the time to tell us about your stay and are delighted to hear that you had a pleasant stay. It's great that you were able to take advantage of our hot breakfast and all it has to offer, it is an incredible amenity especially for families. I am excited to share your comments with my staff that you found them to be friendly and helpful; they will be please to hear the positive feedback. Thank you for taking the time to share your experience and we look forward to having you stay with us the next time your travels bring you to the area.

"Review"

5
20/07/2016

We only stayed one night - the staff was great, hotel was clean and bed comfy. The breakfast was a hot cooked breakfast. I would recommend it. We received a AAA discount so the price was right. It was perfect overnight stay for where we were headed.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
We greatly appreciate your recommendation and are delighted to hear that you had a pleasant stay. The staff and I are delighted to hear that you found them to be friendly, the rooms to be comfortable and clean, and the breakfast hot and plentiful. We look forward to exceeding your expectations the next time your travels bring you to the area.

"Good if passing by or one night stay"

4
06/07/2016

Booked a room at the last minute for 4th Juy weekend and had no problems. We were driving from Grand Canyon to Laguna Beach but laguna hotels were too pricie so we stayed at this one 20 minutes away with access to Walmart by Irvine and it worked out as far as location because we stocked up with items at Walmart and then headed to the beach. Staff was pleasant, we arrived late around 4 AM, I called to give them aheads up and had no problems, check in was a breeze. Suite rooms are roomy enough for about 5-6 ppl even have pocket doors for privacy (2 doube Queen beds on one side/1 sofa bed with desk TV and mini fridge on other side of pocket doors). Brekfast was good but lines were super long (7-10 AM) becuase cook prepares and serves food (hash potatoes, scramble eggs, sausage, bacon) at the same time. Milk on jars for cereal dispensers, waffle makers but you must wait your turn, yogurt, muffins, coffee, juice, oatmeal with toppings. You can eat inside the breakfast area or you can eat by the pool tables...did not use the pool. Elevators to second floor rooms (outdoors) Looks like motel outside BUT they did good remodeling in and out. No parking at the time we arrived, but front desk said it was safe to park in extended parking ....they had security guard in parking area. Modern decor. Would stay again overnight if trying to get to Laguna Beach in the future.

"Great Hotel"

5
24/06/2016

Stayed here for business with 4 of my associates, we all agreed, Friendly staff, nice clean rooms, comfortable beds, It was nice having a hot breakfast! I would definitely stay here again for business or pleasure!

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your experience. I am happy to hear that you and your associates enjoyed our accommodations and amenities. The staff and I appreciate your feedback and look forward to exceeding your expectations the next time you are in the area.

"Mixed Impressions"

4
20/06/2016

Stayed here while participating in USBC CA Women's State Tournament at Lake Forest Lanes. Liked the warm welcome by staff, the covered parking, clean lobby, spacious room with pocket door to separate the sleeping area from the living area, and hot breakfast items freshly prepared and variety of cereals and beverages. Shower head was good quality. Microwave and small refrigerator were helpful. Was disappointed with the icy-cold swimming pool and very lukewarm spa water, as well as barely-absorbent, scratchy pool towels. Exercise room HVAC system remained at 78 degrees despite repeated attempts to lower temp so room would be comfortable while exercising. Additionally, no full-length mirror in room, so applying makeup was difficult. Horizontal mirror was mounted behind large t.v. monitor and above-counter sink, blocking close access to mirror. Coffee maker adequate; only for single servings. Used in-room meal delivery service. Food was good, but brochure incorrectly stated delivery charge, and meal came from Ameci without utensils or napkins. Called service to complain; was told to ask hotel front desk for some.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to offer feedback on your stay with us. I'm delighted to hear that you enjoyed our spacious rooms and their amenities. I appreciate you letting us know about the issues with the pool and spa water temperature, as it turns out the heater was in need of being replaced. We had a new heater installed this week and the spa is at a nice warm 104 degrees. I also had our maintenance staff check the A/C in the fitness room and due to the unit freezing up it was not able to cool the room efficiently. The unit has since been thawed and now the guests are able to work out in a cool, comfortable environment. We welcome and value your feedback as it helps us grow and make necessary improvements. We hope that you will give us the opportunity to show you the improvements we have made and to exceed your expectations the next time you travel to our area.

"1:16 PM"

3
20/06/2016

Large room with pocket door available to separate the sleeping area and bathroom from the living area. Very comfortable bed. No full-length or vanity mirror. Sink and television screen were situated in front of mirror, so was difficult to see to apply makeup. Pool water very icy; spa lukewarm. Scratchy pool towels; hardly absorbent. HVAC in exercise room did not adequately cool the room. Hot breakfast items were prepared on site. Cold cereals and bread products were available, also.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
We appreciate you taking the time to tell us about your stay. It is good to hear that you enjoyed your accommodations and the complimentary hot breakfast. We thank you for letting us know about the issues with the pool and spa water temperature, we had the heater replaced this week and now the temperature is much more enjoyable. We have also corrected the cooling issue in the fitness center. We hope that you will give us the opportunity to show you the improvements we have made and to exceed your expectations the next time you travel to our area.

"dont stay"

1
17/06/2016

This hotel is one of the worst hotels you could possible stay at it stinks and all its furniture in the rooms are stained and dirty. Needs a complete gut out . Don't be fooled by the great price and breakfast it is truly a nightmare to stay at. Most of there guests are construction workers so if you have a family this is defiantly not the environment you would want them in.

"Great hotel"

5
15/06/2016

I highly recommend this hotel. Clean spacious rooms. The staff is very helpful and pleasant. The breakfast has something for everyone and easily saves you $60 for a family of 4. they have cereal, yogurts, toast, muffins, waffle machine as well as a cook that prepares eggs, hash browns, bacon and sausage. This hotel is close to Irvine Spectrum for shopping and close to the Irvine Meadows Amphitheater so if your going to a concert this is the place to stay.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
We greatly appreciate your recommendation and are delighted to hear that you and your family had a pleasant stay. It's great that you were able to take advantage of our hot breakfast and all it has to offer, it is an incredible amenity especially for families. I am excited to share your comments with my staff that you found them to be friendly and helpful; they will be please to hear the positive feedback. Thank you for taking the time to share your experience and we look forward to having you stay with us the next time your travels bring you to the area.

"Average Place, Average Stay"

3
13/06/2016

Needed a place to stay while working as an Election Inspector. Stayed here before to enjoy Sammy's Original without having to worry about a DUI. (they're REALLY strict in Lake Forest!) Stayed here for the Election and got to enjoy Sammy's as well. Good value. Good location.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
We appreciate you taking the time to tell us about your stay. We are delighted to hear that you found us to be affordable, the location was convenient, and you enjoyed the local Sammy's restaurant. We hope to see again during the next election.

"Smokey Room"

2
10/06/2016

Very unsatisfied as I was told upon check in that I would be staying in a smoking designated room. I do not smoke and have allergies from smoke. I do not know of any other hotels that have hotel rooms designated "smoking". I travel quite a bit for work and this was a first. Terrible nights sleep as I had to breath the smoky air all night and it got into my clothes, etc.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I'm so sorry to hear that you were not satisfied with your stay. I know that the perception in California is that it is a Non-Smoking state which is mostly true, however there are still some hotels within California that still offer smoking rooms (although fewer and fewer) and we happen to be one of them. Whenever we have guests that are booked into smoking rooms in error, we try to accommodate them and place them in a non-smoking room if we have it available. It seems that we must have been sold out of non-smoking rooms and therefore unable to switch your room. I do apologize that we were not able to make your stay more comfortable and that your allergies were aggravated due to the smoking room. If you are ever traveling in the area again please contact the hotel directly and we will book and confirm your room type to avoid this from happening again.

"Great value, comfort and outstanding breakfast!"

5
09/06/2016

Comfortable, clean, spacious room with modest decor. The home-cooked breakfast is terrific. Secure location and surrounding neighborhood. Good access to multiple coastal areas, < 30 minutes. Staff is exceptionally helpful and nice.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your experience. I am happy to hear that you enjoyed our accommodations and amenities. The staff and I appreciate your feedback and look forward to exceeding your expectations the next time you are in the area.

"Clean, comfortable, spacious"

4
06/06/2016

Stayed here for an overnight visit. The staff was friendly and helpful. The room was very spacious with the bedroom separate from the living room and it had a jacuzzi tub in the bedroom. There was also a coffee maker, small fridge and microwave. The bed was comfortable. The complimentary breakfast was better than most. As a solo female traveler I felt very safe staying here. My only negative comment is that there was the smell of stale cigarette smoke when the air conditioner turned on and this was a no smoking room. I don't know if it was because it was on the top floor and a "corner" room but a fellow traveler stayed here the same night in a different room and did not notice any stale cigarette smell. I did bring this to the attention of the front desk as I did not want to get charged for smoking in the room (I am not a smoker). I would stay here again and recommend it to family and friends with the proviso not to stay in room 410.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your experience with us. I'm excited to share with the staff that you found them to be friendly and helpful while enjoying our comfortable accommodations and complimentary hot breakfast. I appreciate you letting us know about the smoke smell that you encountered in the room, I will have our maintenance personnel replace the air filter in the air conditioner to see if that will correct the issue. We appreciate your feedback and look forward to exceeding your expectations the next time your travels bring you to the area.

"Good stay in Lake Forest"

4
05/06/2016

We stayed 2 nights at the end of our trip here. Convenient location to the John Wayne/ orange county airport. About a 12 minute drive in the early morning on a Saturday. Rooms have exterior entrances and look to be updated and are suites with seperate living areas. Full breakfast was free with our room and was served by an on-site chef. Our stay was good. We had 2 concerns with the property. The shower was very hot and shower temperature was temperamental. Took some patience to get it set right. Also the main elevator in the lobby was a bit scary to ride in and made noises and jerked at times. Outside of that the rest of our stay was fine.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
We appreciate you taking the time to tell us about your stay. We are delighted to hear that the location was convenient for early morning departure out of John Wayne Airport and that you were able to enjoy our complimentary hot breakfast. I'm sorry that you experienced issues with the water temperature; I hope that you mentioned this to our staff so that we could try to repair the problem with that shower. Although we have the elevator serviced monthly, I will have them come out and look into the noise and jerking that you have mentioned. Thank you for your comments and we look forward to exceeding your expectations the next time your travels bring you to the area.

"Group trip"

4
28/05/2016

I booked 10 room for my bowling group. As a hole everyone was very satisfied with the hotel except for the sink in the bedroom. The hot breakfast was very good. The location is quite good and with-in 15 minutes of the Orange County Airport. If I have a complaint, it would be the effort needed to book and confirm my group. It took several call to finally get a conformation.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. It was a pleasure to host your bowling group and I'm pleased to hear that you enjoyed our accommodations and hot breakfast. I apologize that you experienced issues with the reservation process and that it was a challenge receiving confirmation. We are now able to offer all groups their own booking link, so that they are able to book their special group rate directly on our website. We hope that when your next tournament comes to town you will give us the chance to bowl you over with our book direct group link and exceed your expectations.

"Great Place To Stay"

5
05/05/2016

Great people work here, friendly, helpful, courteous! Rooms are very comfortable and accommodating. The breakfast is always hot and ready. I am very satisfied with everything here, almost prefer this better than home. LOL You can't go wrong when you stay here. John and his staff are extremely helpful and accommodating anytime we need something. Thank you.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
We appreciate you taking the time to tell us about your stay. I am excited to share your comments with the staff. They will be happy to know that you enjoyed the accommodations and that John and the rest of the staff were friendly and helpful throughout your stay. We look forward to providing you with a home away from home the next time your travels bring you to the area.

"Pretty Nice All-Around"

4
01/05/2016

The lobby area is very nice. The breakfast is the best I've experienced in a Best Western. They have a very nice guy who makes scrambled eggs, bacon, sausage and hash browns fresh, plus cereal, juice, toast, muffins, waffles, etc. Pool area is small, but nice. Bed was comfortable. Parking is very tight-- almost touching the car next to yours. I guess that's normal for southern California. The room and hallways were older and worn, but they were clean. Overall, a good experience at this Best Western. I would stay here again-- and probably will.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
The staff and I appreciate you taking time to provide us with feedback. We are happy to hear that you enjoyed our complimentary breakfast and our comfortable accommodations. Please note, we are currently in the process of updating the carpet and furnishings in the rooms to give them a more updated look and feel. We thank you for your review and look forward to exceeding your expectations the next time you are in the area.

"Could use some improvement"

3
26/04/2016

Staff was great and helpful. Pool needs to be cleaned, carpeting in room needs cleaning. "balcony" had view of torn out parking lot next door. Beds hard and left us achy every day, after tossing and turning all night. Furniture in Living room outdated. Had trouble with Fridge freezing things and sink didn't drain for 2 days, they fixed things when requested. Housekeepers left notes in door at 8:00 if they came by and we had do not disturb on door, we had to ask that they come back when we left so they could clean room. They should do check-outs first, then rooms for people staying longer. We were looking forward to breakfast to save money during trip, but went only once because it was disappointing. Not set up as "buffet", but one guy is cooking and serving too, by the time you waited and got thru line and made toast or something, everything was cold. Coffee was awful. Hot tub jets don't all work, and too few to relax. On the plus side, it's a pretty good location and close to highways and the front desk staff was extremely helpful.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. I'm happy to hear that the staff was friendly and helpful while assisting you during your stay. We are currently in the process of updating the carpet and furnishings in the room to give them a more updated look and feel. As for the breakfast, I will work with the kitchen staff to try to provide a more efficient breakfast experience for all our guests. We hope that you will give us the opportunity to exceed your expectations the next time you are in the area. Thank you for your feedback.

"Dirty, Old, Beat Up"

1
18/04/2016

If you read my reviews you know I very rarely slam any hotel, but in the case of this place, the owners need to hear this loud and clear: this place is filled with tired, beat up, old rooms that are not being cleaned properly. I saw two different rooms and I couldn't spend more than a few minutes in each, they were that bad. The couches and other furnishings look like they'd been purchased during the Reagan administration, with stains and tears in the fabric that are ugly and embarrassing. I've been in far less expensive hotels that were better than this place. Sure, the rooms are very large (suites really) and the breakfast ample and the staff are nice, but nothing compensates for old, beat up, dented, stained, torn, ugly furniture and beds that sag and creak from overuse. Everything here feels really old, tired, beat up and worn out. I'd swear the filters in the AC units haven't been changed in years. Dear Owners - time to go get a major loan and renovate the whole place from top to bottom, either that or give up all of your business to the very nice Holiday Inn across the street. Seriously awful.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. I would like to apologize that we were not able to meet your expectations and that the condition of your room was unsatisfactory. Please know that we are currently in the process of updating the carpet and furnishings in the room to give them a more updated look and feel. I'm happy to hear that the staff was friendly and accommodating while assisting you. We appreciate your feedback and hope that you will give us the opportunity to exceed your expectations the next time you are in the area.

"Gross!"

1
14/04/2016

If you can see this much filth on a chair, imagine what you can't see. The vacuum lines on the disgusting chair is equivalent to putting lipstick on a pig. Pass. The room is musty. The cleanliness is sketchy as you can see by the furnishings. You enter rooms from the outside. Definitely motel and not hotel.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your stay. I would like to apologize that the condition of your room was less than satisfactory. We are currently in the process of updating the carpet and furnishings in the room to give them a more updated look and feel. We appreciate your feedback and hope that you will give us the opportunity to exceed your expectations the next time you are in the area.

"Great place to stay BEST breakfast"

4
10/04/2016

This place has a GREAT hot breakfast that includes sausage, eggs, hashbrowns, waffles and juice. it was a big hit with my kids. The staff was friendly and kind. The rooms could use a little updating, but overall it was a very good value. Beds are comfortable and the mirrors are huge with plenty of room for a family of 5. The sink is outside the bathroom (it really doesn't matter) and the couch is a pull out bed. It was so nice to have an additional little room with a couch and TV. That makes TWO televisions for one room. our kids loved it.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your experience. It is good to know that you and your family enjoyed our accommodations, amenities and friendly staff while visiting the area. We appreciate your feedback and look forward to exceeding your expectations the next time you are in the area.

"Nice Location"

4
28/03/2016

Good hotel, clean, nice location. Located near the Irvine Spectrum and Irvine Meadows Amphitheater. Room was clean but could use a little updating. Not a lot of amenities but for a short trip it was perfect. Thought it was a bit high priced for a Best Western but it is Orange County.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to tell us about your experience. It is good to know that you enjoyed our accommodations, amenities and were able to take advantage of the local venues. We appreciate your feedback and look forward to exceeding your expectations the next time you are in the area.

"Home Away From Home"

5
28/03/2016

My self and family enjoying staying at this location. We get treated as if we were at home. The staff always go a bit further in making sure my family enjoys their stay. I always try to stay here when I'm in the lake forest area. The surroundings are calm and very nice. The pond right down the streets is a nice brisk walk.

"Good Quality"

4
26/03/2016

The hotel was clean and rooms were large. Staff in general were helpful and kind. Michelle saved the day, great customer service. Hotel is conveniently located and property is kepted very clean. Would stay again.

"Best Best Western so far"

5
26/03/2016

I have stayed at Best Western in a number of states and this one is the best so far. Big and clean rooms, great breakfast for free and quite rooms. The only thing is the bathroom sink is in the bedroom and not the bathroom - a bit awkward.

"Extra towel?"

3
23/03/2016

Place was a little hard to find with car gps. Had to circle around twice. Called for extra towel. Waited a whole hour. No towels. Called again front desk asked if I ever got my towels, told her I wait an hour, said the person that was to had brought them already left and I'd had to go get them myself. Could of told me that so I didn't have to wait and wasted my time.

"Nice Modern up to date room in older property"

4
23/03/2016

Older property with up to date room. Nice linens, free internet works well. Slow elevator. Nice pool. Convenient to shopping, restaurants. Around 15 minutes to John Wayne airport. HD flat screen TV with standard def analog reception.

"Smoking Rooms :("

2
21/03/2016

You think you're staying in a nonsmoking room, but clearly the room has experienced smokers. The address is wrong! It takes you on a right turn from "boeing" drive when it actually is a left. The lack of windows makes you feel like you're in a motel as opposed to a hotel :(

"good quality for price!"

4
01/03/2016

clean, friendly and affordable! Location was close to nearby attractions and shopping. a few exits away from the Irvine spectrum with movie theatre, dining, excellent shopping, etc. I def. recommend this hotel for the price and comfort. The beds were very comfy and pillows were like sleeping on air.

"Good Value for Families"

5
29/02/2016

This was our second stay at this hotel. It is at a great location next to the Irvin Spectrum Mall and close fairly close to the UCI campus. It has been a great place for our family to stay and relax while visiting my daughter that goes to the University of California Irvine.

"Great complimentary breakfast and dog friendly"

4
23/02/2016

When we checked in, registration was quick and person very friendly. Room was very nice and we were able to bring our dog. Breakfast each morning was hot and tasty. Their cook has been there for over 20 years and friendly too. Will definitely be back

"Horrible hotel to stay"

1
17/02/2016

I have stayed 4 nights at this hotel in February and I was horrified: the carpet in my room was stained and my room had a horrible smell. The sofa and the whole furniture was in terrible condition. The linen were visibly not ironed - at least. The breakfast room also had all chairs stained and old, and the offer of food was very limited. Staff is unfriendly and not professional. This place is definitely not worth 110$/night. We were 5 people from my company and we are issuing a complaint with the agency so that nobody from our staff will stay again here.

"Great place to stay"

4
15/02/2016

We come to this area about once a month for business. We have tried several hotels but will now just book the best western. It's comfortable, clean, the staff is nice, has a pool, And a breakfast. The rooms have a sitting area And a bedroom area both areas have tvs. It is fairly renovated. The weird part is the sink is outside of the bathroom but that's okay. They also have fridges and microwaves. We tried the pool but it is not heated and unbearably cold. The hot tub is hot, hot. Too hot when the sun is shining but perfect at 9 pm. We booked this last minute president's day weekend and we were lucky to get a room. We got there a bit early and they let us check right in. The area is perfect for lots of restaurants. We drove next exit down and found a Walmart to get some snacks. All in all for our purposes of business we are happy with this hotel and will be returning.

"Excellent Service"

5
10/02/2016

We received excellent service on our brief stay with extended family after returning from a cruise to Mexico. The pool and spa were very much needed and appreciated. Very good area restaurants and a good hot meal included for breakfast.

"Nice Staff, Dated Hotel, Sketchy People Hanging Out in the Lobby"

3
09/02/2016

My husband and I spent one night here, while attending to business in the area. The front desk staff was very friendly and worked hard to make sure that we were happy. They allowed us to check-in early. We had a room on the third floor at the end of the hall. We did hear noise above us, but it wasn't too bad. The room was very large, with a separate sitting area- nice to have, especially as we were working in the room. It looks like they've tried to keep the area updated with newish furniture, but it still feels old and a bit shabby. What would keep us from staying here again, is the sketchy people that always seemed to be hanging out in the lobby. I'm not sure if they were actually staying at the hotel, but they made us feel uncomfortable. It was the same with the car park. We were nervous to leave our car outside. The neighborhood itself isn't bad, but it does seem like this hotel might attract a rough crowd. It was cheap. We skipped the free breakfast to go somewhere local, so I can't comment on it. Again, I'd like to reiterate that the staff was very friendly. Like my review? Check out my blog!

"Great experience"

5
06/02/2016

I was pleasantly surprised by the level of professionalism of all the staff. Every one was friendly, helpful, and provided 5-star service. The entire week was hassle-free, every detail was handled, and I felt welcomed. I will definitely stay here again the next time I am on town.

"good value, convenient location and room access"

4
02/02/2016

This hotel offers spacious suites with views of the central courtyard. We had a suite with a king bed and separate living room with pull-out sofa. There were 2 TVs so this would also be a good choice for families with children.

"Here due to death in the family"

4
01/02/2016

Very kind, professional and accommodating staff. Impressive! Clean environment. Passed on the so-so breakfast. Very close to 5 freeway so noisy outside, but room was reasonably quiet with the door shut.

"great hotel !!"

5
24/01/2016

an extremely friendly, family , safe feeling etc hotel. exceptionally friendly staff. if our adventures take us to that area again we'd definitely stay at this same hotel. extremely comfortable. great breakfast too

"Large rooms"

4
20/01/2016

Really large 2 queen room with outer room that had a sitting area, fridge and microwave. Seemed clean enough. Good room for the price. Breakfast was well stocked with the usual carb heavy fare. Ample parking. Had a balcony looking out to another office building.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve.

"Nice Stay"

4
20/01/2016

Stayed here for 2 nights with 3 kids while visiting area attractions. The room is as others have posted nicely appointed but the bathroom sink is embedded in the bedroom dresser/console unit directly in front of the bed which is plain weird. Our room had a fully enclosed balcony that faced an office building (enclosed by a 6' cement wall) and no patio chairs. The patio door was unlocked when we checked in. Glad I checked it. Aside from that I was really impressed with the space in the room. Our room had a separate sitting area and pocket door to separate the sitting area from the bedroom and a tv in both rooms which was nice. Full hot breakfast on the weekend was nice but on Monday it was unappealing and made me sick. The hot tub was nice but the pool is unheated and too cold to use in the evening/at night. I was concerned about parking but was able to park my oversize vehicle (F350 Dually) with no problems. There were several restaurants within walking distance of the hotel and I felt safe in the neighborhood. Overall we had a nice stay for the price.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve. It will be our pleasure to welcome you once again during your next trip to Orange County.

"Comfortable stay at a reasonable price."

5
17/01/2016

Except for an issue with sporadic phone ringing, very comfortable room, very good breakfast. Staff was pleasant, and ck in/ck out were painless. I would definitely return, and recommend it to our friends.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve. I do apologize for the issue with the telephone in your room. This was passed onto our phone technician and the issue has been corrected.

"Well situated mid-priced hotel off I-5"

5
14/01/2016

The BW Irvine is well situated just off the 1-5/I405 split near El Toro road, close to multiple restaurants and lots of shops. It has nice facilities, a good-value breakfast, and excellent wi-fi connections in the rooms. The pool is situated in the center of the hotel. This is a PLUS brand of Best Western and it meets all the standards. We had a corner room/suite, which was comfortable.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve.

"Excellent, would stay again!"

4
14/01/2016

This place was wonderful. The room was huge with two TV's and two rooms. My only two gripes are that the bathroom did not have a fan so when someone showered you had to open the window or be suffocated by the moisture in the air and the sheets did not have corners, they were just flat sheets so by the middle of the night I was sleeping on the mattress *shudder*. The staff was friendly and helpful and the breakfast was fantastic. They actually had a cook serving you eggs, hash browns and sausage. The waffle mix was out and I had asked for more and so had another kid shortly after I had asked and it didn't get filled until about 20 minutes later, was glad I had moved on to something else. Close to a lot of attractions. Would stay here again.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve.

"GREAT LOCATION IN OC, BUT STRANGE LAYOUT"

4
06/01/2016

This is the second time we've stayed at this Best Western. The great part is its close proximity to central Orange County and Interstates 5 and 405. It's "freeway close" as we say in SoCal. Despite the nearness of the freeway, even the rooms facing the freeway are well-insulated and quiet. The room is divided into a sitting area and a bedroom/bathroom, with a panel sliding door in between. The odd thing is that the bathroom sink is built into the bedroom dresser, while the shower and toilet are in a separate room. This means that when you're finished showering in the morning, you must turn on the light above the sink to shave, brush teeth, etc., thereby disturbing your partner, should they still be trying to sleep. It wouldn't have been that hard to simply extend the wall between the bathroom and bedroom to create a conventional bathroom, albeit a small one, but it's obviously too late to do a major remodel like that, so you just have to deal with it. The other thing we noticed on this second visit is that the refrigerator is placed inside a closed cabinet in the TV credenza. When we first opened the cabinet door to place the food we had brought for the stay, the exhaust from the compressor had made the exterior of the refrigerator warm to the touch and had also affected the coldness inside. So, for the duration of our stay, we left the cabinet door open, so that the refrigerator didn't overheat either outside or inside. Most hotels do not have a door enclosing the refrigerator, so this was another design flaw. Aside from those issues though, the hotel is fine and we'll be staying there again next week, due to its proximity to the eye surgery clinic where I'm having my other cataract removed.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve. We do appreciate you recognizing the difference in the design of the rooms versus the value and service the hotel was able to provide. We look forward to your return during your next trip to Orange County.

"Nice stay, gross couch"

3
04/01/2016

We stayed here for 3 nights stayed in smoking room, we know they are usually not as nice but the coach in this room was nasty, we were actually afraid to sit on it. Everything else about the room was pretty nice, they jut need to get a new coach and chair the pics are of the stained gross couch, I would stay again but only if they get a new couch and chair

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to give us your opinion about the quality of your recent stay at Best Western Plus Irvine Spectrum Hotel. Thank you as well for expressing your dissatisfaction with the couch and chair that was in your room. We are in the process of replacing all of our living room furniture. Please know that we take your comments seriously and are moving forward to correct these concerns for future guests. Our goal as a company is to ensure that as our guest you have a pleasant experience every time you stay with us. We do look forward to your return during your next trip to Orange County.

"Good Stay"

5
02/01/2016

Overall a very good stay, The room is so big, had a bedroom and also had a living room. Both had tvs. Very clean. Bed is hard and firm. Breakfast was very good. Worth staying and will consider for staying again.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve.

"An honest review take what you need and leave the rest!"

4
29/12/2015

Pros- Clean room and property, nice breakfast with hot items but they do not change so they become boring after a few days, nice area, clean pool/Jacuzzi, free wifi worked pretty well. Cons- sink is inside room literally in same area as your bedroom television, parking is very tight spaces and limited so during peak times I'm sure you'd have trouble with parking although we did not, the staff is not very friendly but not rude they just do their job nothing more do not expect a smile or good morning, the balcony advertised is simple an area you can walk out onto that has 7 foot high concrete wall surrounding so it is somewhat private but has no view whatsoever so do expect to sit out here and have your morning coffee unless you'd like to feel like you're getting your hour of yard time in jail lmao also on that note I should say this place on the outside kind of looks like a jail/prison just painted and prettier in a way Lol. Overall I would stay again if it was simply for sleeping and I got a good rate again. It was clean, safe and had a decent free breakfast the rest really didn't matter a whole lot to me.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
On behalf of our entire team, we would like to apologize that we did not deliver on our promise to "Wow" you with our service. I will be speaking to my staff about their customer service and how to make our guests feel welcomed. We want to ensure that you will always find value in choosing our hotel and making your stay a pleasant one is a top priority to us. We appreciate the time you took to give us your feedback about our hotel. It will be our pleasure to welcome you once again during your next trip to the area.

"good room, cleaning staff, not so good front desk"

3
22/12/2015

Room was spacious, a bed room and a living room, with a good size balcony. Everything was in working order and in good quality. All lights worked, central heating very efficient. Cleaning people do a good job upkeeping the room, and linens were all fresh and clean. If I rated based on the room and the cleaning staff, I would have given 9 out of 10. The problem is the front desk. They don't care. Plus, the access to the back side of the hotel is unhindered, at night, young people gather, walking around, could not tell which room they were going when I asked so that I could hit the corresponding floor button in the elevator. My suggestion is to stay the front side of the building for safety.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve. I will be looking into the items you mentioned about safety concerns. I want to ensure all of our guests that their safety is a top priority. I will also be addressing my front desk staff regarding customer service and taking care of our guests. Again, thank you for taking the time to give us your feedback.

"Great Room, Great Breakfast"

5
20/12/2015

We stayed here because I was having LASIK surgery nearby. The room was cool and quiet. It had a separate living room with a sliding door which allowed me to sleep peacefully after surgery while my boyfriend could still watch television in the living room. We had breakfast both mornings we were there. It was delicious! Everyone was friendly and helpful. A really stressfree stay that helped with my recovery immensely. Also, close to fast food restaraunts which is a plus.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well and where we need to improve.

"Spacious but odd"

3
15/12/2015

For under $100 we had a large two room suite with two large flatscreen TV. But the bedroom had a groovy bowl sink on top of the counter right next to the TV, which was blocking much of the mirror. The artwork was hung sideways and the hanging ceiling fixtures were strangely only inches from the ceiling. The king bed had full sized sheets and our window faced the elevator door. BUT it was a lot of space for the money and very convenient to the freeway and restaurants.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Again, we appreciate the time you took to give us your feedback. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. The entire Best Western Plus Irvine Spectrum Hotel team is ready to be your warm, welcoming hosts during your time away from home.

"Fine for a quick, low budget stay"

3
08/12/2015

The location is convenient to the 5 freeway and offers a great central location to south OC. Because it is right next to the freeway, you will likely hear the freeway noise regardless of the room location. My room was on the side of the building farthest from the freeway, but I still heard the hum of the cars going by. The rooms must have been renovated recently - the furniture and design appeared modern. I was actually impressed by the style of the room for a Best Western. I really liked having a suite with a separate living area and 2 TVs. I found it odd that the bathroom sink was placed next to the TV in the bedroom. The only issue I had with my room was the level of noise - I could hear everything and anything happening in the adjacent rooms. The walls are so thin that I was actually able to follow the conversation happening in the room next to me, and was very clearly able to hear anyone walking by in the hallway or knocking on doors. I don't consider myself a light sleeper but found myself unable to fall asleep until my neighbors did, and I was woken up pretty early from the room on the opposite wall. I highly recommend earplugs. I didn't use the pool or jacuzzi but it looked nice and clean. It didn't get much sun at any point in the day, but if you're in OC you have ample access to beautiful beaches anyway. I did use the gym - it's small but was clean and did the job. There is one elliptical, one treadmill, one bike, a weight machine and tv. Breakfast is basic but solid. I liked having hot options besides the typical juice/coffee/danish/cereal you get elsewhere. Breakfast staff was very friendly and did a great job serving everyone quickly. Reception staff made checking in and out easy. They weren't overly friendly but I was totally fine with that - I was tired too! The patrons staying were mostly families and couples traveling for the Thanksgiving holiday. I'm not sure if that's typical outside of the holiday, but it was a pleasant surprise - there weren't any sketchy looking travelers that I've seen at other budget accommodations. There are a number of restaurants in the vicinity, a handful of which are walking distance - Panera, McDonalds, Buffalo Wild Wings and a local sandwich shop. Parking was free and conveniently located directly below the hotel. There were a few elevators in the building, one of which went directly down to the parking garage. My experience fell in line with the price point so my expectations were met; however, I will probably try another nearby hotel next time I am in the area.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your experiences during your recent stay with us. I am glad to hear we were able to meet most of your expectations such as the breakfast, the fitness center, access to loacal restaurants as well as easy access to your vehicle. I am terribly sorry to hear about the noise level from the freeway along with noise from near by rooms. Although, we can not control the noise level for the freeway we try our best to maintain the noise level of our guests in house. I hope you would consider coming back to visit us again during your next trip to Orange County and give us another opportunity to provide you with a superior experience.

"Does not measure up to AAA 3 diamond rating"

2
30/11/2015

The appearance of the hotel is old and not kept up. The hallways have paint worn off, the carpets in the room look very dirty, the sofas look dirty, we had to spread a sheet on it before we sat down, the toilets have seen better days. In our case they did not bother to make up our room one day. The breakfast was okay.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I would like to thank you for taking the time to give your feedback from your recent stay with us. I do apologize that the hotel did not meet your expectations. We are currently undergoing some renovations at our property such as carpet, sofa beds. As well as the upcoming project to resurface the walkways. I would love to have you back during your next visit to Orange County to see the improvements that are taking place. I apologize that your room was not serviced one of the days you were here. I will have to look into that to find out what the issue was. Again, I thank you for taking the time to give your feedback and as always for being a loyal Best Western Guest.

"Great Family Hotel"

4
30/11/2015

Lots of room for the whole family with separate living room and bedroom, 2 TV's, and a free breakfast is included. Friendly staff. Easy access to/from freeway, close to restaurants and shopping. Close to Disneyland and Knott's Berry Farm. Good value.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
I would like to thank you for taking the time to give your feedback from your recent stay with us. I am happy to hear that you were pleased with the service and quality of the hotel. I will pass along the good comments to all of my staff. Once again, I do appreciate your feedback and as always for being a loyal Best Western guest. We look forward to you staying with us during your next visit to Orange County.

"An adequate/good hotel, especially if you have pets"

4
29/11/2015

Stayed here while on Thanksgiving vacation. Traveled with our small dog, and this was the best value & closest to my parents house. It's an older place...so don't expect 5-star amenities. But, if you're traveling with a pet, it's a good hotel and good quality for the money. The WiFi was adequate, and the free breakfast each morning was great (very good). They had a pool & jacuzzi, but it was outdoors, and a cold front moved in, so we weren't able to use it. Will definitely stay there again.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate you giving us the opportunity to provide you with a superior service and look forward to you staying with us again, along with your dog, during your next trip to Orange County. Thank you!

"OK"

3
16/11/2015

Other than the not cleaning the room everything was fine. Breakfast was good. Location is good. We went to Disneyland and it was 20 min away and south coast plaza is close by. Restaurants are close by. Easy access to freeway.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your feelings regarding your recent stay with us. We thank you for staying with us because we know you have many choices. I"m sorry to hear there was an issue with the housekeeping. This is a rear occurance and will be looked into right away. We look forward to your future stays the next time you are in Orange County.

"one of the best Best Western"

5
11/11/2015

spend three night at this location part of ten night stay at different BWs in southern California, by far this was a best location, there is nothing bad to say about this hotel, just want to thank staff for specially kitchen for treating us so good, this took us about 25 min drive to Disneyland

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your feelings regarding your recent stay. All of the staff work very hard to ensure our guest have a superior experience with us. I will share with all of them how pleased you were with your stay. I will also recognize the kitchen staff for a great job they are doing taken care of our guest. Again, thank you for staying with us! We look forward to your return the next time you are in Orange County. Thank you!

"Overall a good stay"

4
11/11/2015

Clean place and nice folks. only did a one niter but would go back to this place again next time i am in the area. The breakfast was nicer than most other BW breakfast with real bacon and sausage as well as real eggs cooked up.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your feelings regarding your recent stay. All of the staff works very hard to ensure our guest have a superior experience with us. I will share with all of them how pleased you were with your stay. Again, thank you for staying with us! We look forward to your return the next time you are in Orange County.

"Visit with Friends"

5
09/11/2015

The room was like a suite. The desk clerk, EMMA went beyond to assist with a place for us to have supper. The breakfast the next morning was cooked as you waited, with excellent eggs, bacon, potatoes. Coffee, juices and milk available with a large dining area. We would highly recommend this Best Western Plus for your stay.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your feelings regarding your recent stay. All of my staff work very hard to ensure our guest have a superior experience with us. I will share with all of them how pleased you were with your stay. I will also recognize Emma for the great job she is doing at the Front Desk. Again, thank you for staying with us! We look forward to return the next time you are in Orange County. Thank you!

"Nice Basic Hotel"

3
04/11/2015

Nice business hotel. Internet was spotty, so tough to work. Breakfast opened when it wanted to open, and not at the posted 6:00 AM. Pool not heated, spa not working. Not what I usually get at a Best Western Plus.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
The staff works very hard to ensure all of our guests have a superior experience. I thank you for sharing the concern with the breakfast start times. As you stated Breakfast does start at 6am during the week and 7am on the weekends. I apologize for any issues that may have caused, I will look into this immediately. You're correct the pool is not heated and I apologize if this was an issue with the use of the pool. Our spa was down for a short time due to an unforeseen maintenace issue with the pump. This has been corrected and our spa is open for all guest to use. Again, I apologize about the WiFi internet access. This is also another concern that has been taken care. We have upgraded our entire WiFi internet service for the hotel. We appreciate your business as well as your feedback on the stay. We look forward to accommodating you during your next trip to Orange County. Again, thank you being a loyal guest!

"Weekend Getaway"

5
31/10/2015

We always stay at this hotel and are happy here. Staff is friendly and rooms and hotel clean. Breakfast is good but sometimes the food is served to you cold could use alittle improvement in that area otherwise great place for the price to stay

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
We are happy to hear about your enjoyable stays with us. The staff works very hard to ensure all of our guests have a superior experience. I will pass along the positive response to my staff. I thank you for sharing your breakfast experience with us. This is something I will look into immediately. We appreciate your business and look forward to accommodating you during your next trip to Orange County. Again, thank you being a loyal guest!

"Place to stay"

3
26/10/2015

Breakfast was the same all week. No change. Internet was horrible. Could hear people above walking. Lobby cleaner and more presentable then the rooms. Stayed for 4 nights 5 days. Hotel was by itself. Pool was clean. Maid service was well. Elevator inspection was out of date by over a year. Expired 09/14.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share your thoughts on your recent stay with us. I do apologize if the hotel did not meet your expectations but am thankful you shared your thoughts. It gives me an opportunity to pass along to staff and use some ot the information as a training opportunity. Yes, our complimentary breakfast is same every day with a choice of traditional continental breakfast items with the options of cold cereal, oatmeal, fruit, selection of breads including muffins and danish, waffles, juice and/or coffee. Plus a hot breakfast option consisting of eggs, hash browns, sausage and/or bacon. The consistant breakfast menu is customary in many hotels. However, I do apologize if the breakfast selection was not up to your expectations. Our internet service is currently being updated and will be complete within the next week. As far as the the elevator permit. We have been inspected and passed. Unfortunately we are awaiting the for the new permits to sent out from the State of California. This is something that is out of our control but will follow up on this matter. I am happy to hear you were pleased with pool, lobby and the housekeeping service. Once again, I do appreciate you taking the time to share your feelings regarding your recent stay with us.

"Customer Service"

5
17/10/2015

This hotel is easy to get to, and welcoming when you walk in. Room was a basic room, but everything was clean and in working order. Breakfast was the best one I've had for a Southern Calif Hotel. Plenty of Parking.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you taking the time to give your feedback regarding your recent stay with us. I am glad to hear that we were able to meet your expectations and look forward to you staying with us again in the future.

"Decent place and good value."

4
13/10/2015

It's hard to find an economical place to stay that's safe and not run-down in the LA/Orange County Area. You usually pay a lot or get something quite unpleasant. This place provides a reasonable compromise. The hotel exterior appearance is nice and the rooms are large. The AC works very well, and we know because it was unusually hot when we visited the area. The wi-fi speed was horrendously slow - in need of a major upgrade. The breakfast was complete and hearty. The man serving was either very shy or just not in a good mood. The couch in the room was in need of a steam cleaning.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to give your feedback from your recent stay withus. I really appreciate the comments mentioned. We will be upgrading our internet service as of 10/19/15 which will correct any WiFi issues. I also will be meeting with my housekeeping supervisor regarding the steam cleaning of the sofa the room. I will also be addressing my kitchen staff regarding the subjecct providing our guests with a superior service and experience.

"Internet doesn't work well and no Fox News"

3
12/10/2015

The first day we were there, they had Fox News; every day after that it was gone - go figure. The internet was very bad and thus we probably wouldn't stay there again. The breakfast was great and the cook was fantastic!

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to give us your feedback regarding your recent stay. I do apologize about the interent and Cable TV situations. The Cable TV issue has been corrected and the internet issue will be resolved very soon. We are a scheduled for an installation of a new WiFi internet system on 10/19/15. I hope you will come back again in the future and give us an opportunity to provide you with the superior service you deserve. Thank you, James Sexton General Manager

"Great Value Comfortable Room"

4
30/09/2015

The BW Plus in Lake Forest, CA was a great choice for our vacation stay. We spent most of our time visiting attractions around the LA area, so we were on the go constantly. Starting with an ample free breakfast first thing in the morning got each day off to a great start.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you very much for taking the time to complete the survey and give us your opinion about your recent stay at Best Western Plus Irvine Spectrum Hotel. It's a pleasure to see that we were able to meet your expectations during your stay. Our staff works hard every day to ensure that our guests are always welcomed with warmth and our rooms are always clean, comfortable and pristine. Therefore, your feedback is valuable to us since it lets us know where we are doing well

"I would not recommend this hotel"

1
29/09/2015

This hotel is not worth the money that you are spending! Room smells, other guests were partying right outside our room, making it very uncomfortable for us and hotel did nothing to stop them the very next night. Sofa bed in room was filthy, and we just felt unsafe in room. Right across the was is a Holiday Inn that was so much better for the price.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to give us your opinion about the quality of your recent stay at Best Western Plus Irvine Spectrum Hotel. I appreciate you expressing your dissatisfaction with the problems you experienced during your stay. Please know that we take your comments seriously and will take immediate steps to resolve the issues you mentioned. Our goal as a company is to ensure that as our guest you have a pleasant experience every time you stay with us. On behalf of our team, We apologize for the issues during your stay and assure you that we are already taking steps to correct this situation and will continue to monitor it in the future. We truly appreciate your comments in regards to our shortcomings. We value all our guests and want to make sure that every time you stay with us you experience exceptional hospitality. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 949-380-9888.

"Nice place will stay again."

4
17/09/2015

We stayed here labor day weekend with another couple to attend a concert. We were surprised about the room, a dbl queen SMOKING it also had a siiting/living room with a sliding door for pivacy. The hotel was clean around the property as well as the room having no issues. Microwave refrigerator, 2 flat screen tv's and a sml balcony. The only wierd thing which i had read was the sink being in the bedroom. Really not an issue just weird at first. The front desk staff wasn't very responsive to requests i called and asked for more of something and never recieved them. I also called to report a broken pipe in the watering system, which was wasting water in Calif. this is an issue, the response was that there was nothing they could do about it at that time, at 11p.m. I know there are manual overrides in automatic systems the front desk person didn't want to deal with it was my impression he couldn't be bothered. He said he logged it and that was that. Hope it was attended to. The buffet breakfast was cooked to order omlettes, waffles, bacon, sausage, and pasteries that weren't from a week ago! That was nice, being it was a holiday weekend there was a lineup out the door. But it was worth waiting. Overall it was a nice stay and if i need to stay down there again i would stay here.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to give your feedback regarding your recent stay with us. We value every guests feedback as it shows us that we are meeting the guests expectations. We look forward to providing you lodging during your next trip to Orange County.

"vacation"

5
15/09/2015

very clean, friendly ,comfortable, breakfast was fresh & very good. We would have stayed longer if we could. location was ok.t was a little hard to find, from were we where coming from, the value was great for a family of 6, 4 kids 2 adults, and for being so close to Laguna beach it was great.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to give your feedback regarding your recent stay with us. We value every guests feedback as it shows us where we are meeting the guests expectations and sometimes even areas that may need some improvements. We look forward to providing you lodging during your next trip to Orange County.

"Mission Viejo"

5
14/09/2015

This hotel is all Suites and clean and great place for couples or family of 4. Rooms are all newly remodeled and clean. Pool is great. I found the internet is available but its slow. Its close to Irvine as well as Mission Viejo.....very easy beach access.

General M, General Manager at BEST WESTERN PLUS Irvine Spectrum Hotel, responded to this review
Thank you for taking the time to share you expereince with us. We appreciate your business as well as your time. We are currently working with our local provider and the slow internet will be corrected. We hope you will return to stay with us during your next trip to Orange County