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Best Western Hotel Capistrano Inn, San Juan Capistrano

4.0/5  - basé sur 399 notations.
27174 Ortega Highway, 92675-2702, San Juan Capistrano, United States - See map

The Best Western Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the Best Western Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the Best Western Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your Best Western Capistrano Inn room today! Enjoy your stay with us.

Best Western

Hotel Capistrano Inn

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Hotel advantages

  • Spa
    Spa
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 399 guest reviews
NOTE ISSUED
Excellent
130
Very Good
142
Average
67
Poor
31
Terrible
29
REFER TO NOTICE
Business Business
54
Couples Couples
127
Family Family
125
Friends getaway Friends getaway
45
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A dead rat welcomed us"

2
10/07/2018

I had booked and prepaid for a room over a month in advance using another hotel search website. When we arrived and pulled up to the office, there was a dead rat in the driveway. I go to the front desk and a young woman with long, reddish hair asked for my name and then nonchalantly tells me that room isn't available. There was no apology. I showed her my confirmation and she said they only had a handicapped room for us with one bed, when I'd paid for a room with two beds. She said they were fully booked. She didn't try to offer me anything like adding a rollaway bed for my son, or try to help. She even tried to insinuate that it was my mistake and asked me a few times, are you sure you didn't ask for a handicapped room? YES, no one is handicapped, we just needed two beds. So I had to then call customer service from the site I booked at and it was this huge ordeal that lasted close to an hour before they found us a room that was 20 minutes away. HORRIBLE CUSTOMER SERVICE

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
Thank you for sharing your feedback with us. We would like to apologize for any inconvenience you experienced that was caused by the hotel directly. Unfortunately we occasionally will see a reservation come through from that may not match what a guest believed they were booking, We will always do our very best to accommodate guest requests and make on the spot modifications. We are known for our guest room cleanliness and friendly customer service and I apologize again if you did not receive this service. We would love to open a dialog with you and eliminate any indifference, Please feel free to reach out to myself at your convenience. Thank you.

"Pleasant Stay"

4
09/07/2018

The town of San Juan Capistrano is blessed with a historic site worth visiting and a great assortment of cafes and restaurants, but the one thing it lacks is lodging close to the center of things. Not even a single B&B you'd expect in a tourist town. This need is scheduled to be filled when a new hotel is finished in 2019. But for now your best bet is the Best Western. Not that this is a hardship. The BW Capistrano is comfortable, well-maintained and scrupulously clean. The free breakfast is exactly what you'd expect from a chain lodging, or even perhaps a little more varied. The location is convenient to the Mission San Juan Capistrano, even if it isn't scenic. No complaints from us. All we wanted was clean, comfortable and convenient and we got all three. A pleasant stay.

"Great View from a Ground Floor Room with our Dog"

5
25/06/2018

This is a great location near downtown San Juan Capistrano, an easy walk. We travel with our senior dog & she does not like elevators & cannot go down stairs so our only option is a first floor room. Due to the topography of the site, some of the ground floor rooms have a balcony off the back of the room. Our room had a nice view & Toffee loved laying on the balcony. If management were to make one improvement, it would be to have a second point of access to the dog area & maybe clean it up a bit. Other than that, this is a perfect location & great property.

"Very Impressive"

5
29/05/2018

I booked Best Western due to great rates -- last minute decision to get out of town for Memorial Day Weekend. I was shopping around for the best fare. Best Western was the best rate and the fee included parking and breakfast. We also got a AAA discount. I traveled with my toddler, so my priorities were safe and clean environment. At this phase, I did not need a gym, bar...etc. The hotel staff was very friendly and professional. The premises was very clean. Room was comfortable, cozy, and clean. Two queen beds. We had a coffee maker in the room and a refrigerator/microwave (we did not use, but nice that it is available). There is a on-site pool. Breakfast was surprisingly varied in selection and good. Served in the pool house until 10 a.m. Items included: mini egg omelets,, sausage, diced potatoes, bagels, english muffins, breads, cereal selections, make-you-own waffle, yogurt, juices, coffee, hot chocolate,oatmeal, muffins, danishes, hard-boiled eggs, cream cheese, pb spreads, jams, honey...etc. I'm sure I'm forgetting additional items. We were able to check in early and check out late. No additional fees. Highly recommend. Hotel was a very short drive to Historic District.

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
We want to thank you for taking time out of your day to share your experience of your recent stay with us. We love welcoming our guests and we will continue to strive to meet and exceed guest expectations. We are pleased you had a chance to encounter our friendly staff members and that you enjoyed the fruit of our labor. We are also happy you mentioned and enjoyed the hotels convenient location to the historical district and that you noticed some of the complimentary amenities offered. We pride ourselves in "Value!" We hope you would reach out to us if we can do anything for you in the future, Thank you.

"Doheny Blues Festival"

4
21/05/2018

Clean Rooms. Great Breakfast. Helpful Staff. Good Value. Close to venue. Has shuttle service but drop off was not close to event site. However, this is not a problem as local services were available during our stay.

"Exceptional value!"

5
11/05/2018

While the location (next to freeway) isn't the greatest, the hotel has a great layout. Pool area and conference room were clean and well kept. Our room was large, very clean, airy and bright. A great value for the location. Definitely coming back!

"Worst Western...not the Best"

1
07/05/2018

No room service Breakfast was terrible. We got locked out of our rooms.and I have to write over 200 words for this reivew this which is ridiculous because there is not anything great to write about. okay I'll continue. The check out process was a nightmare. Staff didn't even recognize their name

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
We appreciate your business and value feedback, using it to better serve our next guest. Thank you for taking time to share. We are disappointed we did not provide the service and accommodations we strive to and are known for, It is our desire to eliminate any indifference. We love and appreciate any opportunity to open a dialog with our guests and rectify and potential issue. We hope you would reach out to us to do so or if we can do anything for you moving forward. Thank you.

"Clean & comfortable!"

4
07/05/2018

Our room was very comfortable. It smelled nice & clean when we walked in. It wasn't anything fancy, but it met our needs for a quick stay. The pool looked nice and was well used! I think it's a nice location for people wanting to enjoy San Juan Capistrano sights or Dana Point/Capo Beach. It's about 10 minutes to Capo beach-Pacific Coast hwy.

"A Room Near Historic San Juan Capistrano"

4
06/05/2018

A convenient location just a 3 minutes away by car to the depot downtown in San Juan Capristrano. Wonderful restaurants, historic downtown, and the Mission San Juan Capistrano are just a few of the attractions in the area. The city is near the coast and has small museums, a large equestrian center, plus thedepot area where you can pick up Amtrak or Metrolink rail services. The motel is clean and provides a nice breakfast with your room as well as free WiFi. There's a nice pool and friendly staff that is helpful. The lobby has a small convenience shop for snacks and other needs.

"Ok for one night stay"

3
06/05/2018

Front staff was nice. Room showed its age. Carpet was stained. Complimentary bottle of water, which was nice. Bathroom was clean. Bed was too high for us. Very firm mattress, bit too firm, if you are used to softer mattress. Walls seem to be thin; can hear people walking above us, and also when the shower/bath is turned on, it does make a loud noise. Parking can be a challenge later in the evening. It was full; we got lucky as someone was just leaving. Breakfast was your basic complimentary breakfast. Close to the freeway.

"Relaxation"

4
27/04/2018

Service is very good, great location by the mission you can even walk to the main street of the Mission. excellent window view to a beautiful sunset this room had no neighbors to the right or left it was wonderful! Breakfast conference room very clean, liked the set=up, foo

"One night stay"

4
31/03/2018

This hotel was very clean and very easy to jump off the interstate to locate and stay. There was a bit of construction in the area but still easily accessible. Staff was helpful and breakfast was really good.

"Group Experience"

5
30/03/2018

Thank you to Robert and staff that helped our mission group with a space to enjoy the day and for our pizza dinner! This was a fabulous place for our group to unwind in the pool and hot tub, and then enjoy a quiet place to share with each other our memorable moments of our trip.

"St Joseph's Day"

4
21/03/2018

Great location for St. Joseph's Day and the return of the Swallows, to Capistrano. We walked to the mission and shopping center, visited the old town and depot. Plenty of places to eat and closed to the freeway. Nice, clean hotel.

"Really liked this place. "

5
21/03/2018

Really clean rooms and nice decor. We had a patio. Grounds are kept up well. Spa near the pool that we used. Small but we enjoyed it. OK continental breakfast. Really enjoyed our night here. We asked to be put on the side that's not next to the highway just in case the noise was bad.

"Freeway noise is loud for half of the hotel"

1
12/03/2018

This hotel is right next to the freeway and almost half the rooms face it. There is no soundproofing and I could actually see light through cracks around the door so that didn't help. The freeway noise was so loud that I couldn't sleep most of the night. I am not a light sleeper and usually sleep well at hotels. If you can get a room on the other side its fine (my friend's room was there) but if its a sold out or close to sold out night you may be out of luck.

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
We appreciate your business and for taking the time to share your experience of your stay. We apologize for the lack of sleep and for not providing the accommodations we strive to and are known for. We will address the potential door gap issue immediately. 22% of our property faces east, towards the mission and freeway that you mentioned.The BW Capistrano Inn is 4 short blocks from beautiful mission San Juan Capistrano and 4 short miles to Orange County beaches! We again want to apologize for any inconvenience during your stay.We hope you would reach out to us if we can do anything for you moving forward.

"close to I-5"

4
04/03/2018

whether property location is convenient or too close depends on the room location. the first one assigned had pronounced freeway noise. we requested, and received, further east away from I-5. that worked, although if the outside temperature was warn enough to use the balcony the noise would be audible. staff was helpful. breakfast option were "standard" but well presented with a full time attendant.

"Good overnight hotel"

4
30/01/2018

Very convenient next to freeways. Also close to the Coach House. We went to a concert and it was nice to drive back to San Diego in the morning. The hotel was clean and quiet. Breakfast was included and it was ok. Self made waffles, breads, yogurt, cereals, sausage and egg patties etc. I thought the bed was hard and kind of uncomfortable but other people liked it. The pool was closed for yearly maintenance but we weren't going in the pool so it didn't effect us in the least. Will be back in April. Recommend the hotel especially for convenience and price.

"San Juan Capistrano"

5
29/01/2018

just half block off the 5 north Ca. Freeway and front entrance is on the real busy Ortega Hwy. We really enjoyed having a inside room not far from entrance but also close to pool and spa area and breakfast area. We saw there was even a laundry area didn't need this this time around but so very glad they had laundry area as in last few stays with Best Western we really needed that service and they didn't have it. This time we needed dry cleaning but they didn't have that service. There was a service into town with in three miles .

"Nice"

4
10/01/2018

Customer service from the gate was great, accommodations, price, clean rooms and a nice continental breakfast. Must say, I don't stay at Best Western often, however, this is one of the nicest Best Western I have experienced! ??

"Unable to shower do to clogged drain and dirt debris ... caused a inconvenience after going out to celebrate .."

1
10/01/2018

Unable to shower do to clogged drain and back flow debris .... complained did 3 days have not received a phone call from the manger or the general manger ... being ignored .... left several messages staff is telling us they left for the day .... this is a serious issue ... after celebrating our friends 60 birthday looked forward to a shower in the am to go to brunch with our friends

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
We appreciate your business and thank you for your time reviewing your stay. We apologize again for your inconvenience. Once we received your call we offered to bring you keys to an adjacent room and or to send a maintenance technician up to resolve the drain issue. You denied either option. We understand you are still being inconvenienced however 90% of issues we may come across can be rectified promptly. We reached out to you via the phone number on you provided us and left you a voicemail. We also sent you an email with a complimentary night voucher. We desire to speak with you directly and resolve and rectify any indifference. Thank you

"Perfect location. Great value"

5
31/12/2017

Great location great value. Wonderful staff. Clean facility. Breakfast adequate . Sheets towels excellent. Beds were very comfortable Great nights sleep. Quiet room....staff very accommodating. Casey, his brother and Amber were amazingly attentive.

"Location, Location, Location"

5
25/12/2017

Great value hotel. Located close to freeway, beaches, San Juan Capistrano. They provide a shuttle up to three or so miles from property. You can walk into town. Nice breakfast. Best to request quiet location. Staff was helpful. Room was clean.

"Enjoyable stay"

4
22/12/2017

Staff friendly and knowledgeable. Good value. Good location. I have stayed here before. and will stay here again. Recommended visiting friends and family to stay here and have not heard of any complaints and they said they enjoyed their visit.

"Best Choice in So. OC"

4
16/12/2017

The BW in San Juan Capistrano is always my hotel of choice whenever I'm in So. Orange County. The rooms are well done and spacious and their Staff are always welcoming and polite. They also offer breakfast until 10am which is something I appreciate. It's easy access to wonderful downtown San Juan and near several freeways. The best part is their pricing, it can't be beat! You can't go wrong with this hotel!!

"Excellent staff"

5
16/12/2017

We were very comfortable. We attended an event at the Arts Center in Costa Mesa and drove home to San Diego in the morning. It made a big difference not having to drive all the way home late at night, and was a great place to spend the night.

"Average hotel for price."

3
23/11/2017

The price and room were what you'd expect, nothing fancy. Just needed a quick overnight with decent price on road trip. Thankful the room felt clean and nothing looked dirty. The bed was creaky and uncomfortable. When I checked in, I was not informed of the check out time or that free breakfast was included.

"Room just like what the pictures show"

4
22/11/2017

The room was a great surprise. Very spacious. Everything worked. The Internet was good enough to run our Netflix on the computer without buffering. It was great to have breakfast go until 10 AM. I was on vacation and didn't want to be forced to be up and out before 8:30. The breakfast was good. The usual. It was totally spread out around the big room. I think the only thing I noticed was they need to regrout the shower tiles or they will have water/ mold behind the wall. There was a lot of highway noise to have the sliding door open. But was a nice idea to have a balcony out the back when you are on the ground floor. (place is biult on a hillside)

"Hotel stay disappointing"

1
20/11/2017

We stayed at this hotel a year ago and it was nice and convienent so we went back this year. This year it went downhill. Transients in the breakfast room and around the hotel. The maid cleaned my room but failed to close the door when finished. Who knows how long my door was open. The staff didn't seem to care when I told them. The rooms are fairly clean but it seems as though people are living in the rooms this year. Lots of smokers outside. The location is great so it's to bad the hotel has gone downhill

BestWesternHotels, Corporate at Best Western Capistrano Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great place to stay while visiting Capistrano!"

5
19/11/2017

This property has easy freeway access. It is clean and has attractive grounds. The staff was friendly and helpful. They told us about attractions nearby and gave us maps, etc. The hotel provides a shuttle that took us right downtown although this is walkable for those so inclined. There is lots of shopping nearby. Breakfast was provided in the spacious conference room.There were hot items as well as cereals and waffles. The room was equipped with coffeemaker, microwave, and refrigerator. The mattress and pillows were very comfortable. The price for our accommodations was very reasonable considered all that is offered.

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
We appreciate you taking the time to share your experience from your recent stay with us. We are so happy you had an opportunity to explore historical San Juan Capistrano! We will always share feedback with staff and management as it provides us great improvement ideas to better serve. Our staff is eagerly waiting to welcome and care for our next guest!

"My stay at Best Western"

5
14/11/2017

Hotel was clean service was good breakfast was as expected over all good hotel and stay staff was helpful in places to see directions to those places was correct can not say enough about the staff and hotel

"Excellent choice"

5
08/11/2017

Management better than excellent! Great location and very easy to access all freeways and the city. .Rooms clean, large and very comfortable. We will without a doubt stay here again when in the area.Best value around.

"So Cal best Western"

1
02/11/2017

This southern california best Western had bed bugs all over the entire mattress... Didn't notice till after the 2nd night and had bites all over the bottom portion if my body.... Including my crotch... Honestly so ridiculous... Also the lady at the front desk at check out said she would refund my entire stay but in reality only took 20 bucks off the total... Oh ya did I mention I was hospitalized because of an infection I got from the bugs.... Ya awesome best Western thanks again for the terrible visit and service

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
Hotel is working with TripAdvisor to remove this review due to its fictitious claims. A similar review from this guest was left on another sight and hotel was successful in the removal. Guest stayed with us for two nights and hotel received several complaints for other guests concerned about their safety mentioning guest in question was pacing the parking lots talking to himself appearing to be on drugs. This guest complained about "bites" at check out and demanded a free night. Hotel responded immediately and inspected guest room while guest waited in hotel lobby. Guest room was cleared of bug claims and room was serviced and rented that night, 11/04/17. Hotel charged guest $50 extra due to guest room damages and extra cleaning required. Guest is not welcomed back to property and on a "do not rent list".

"Best Western"

5
31/10/2017

Great, value hotel. We were close to the wedding which made it nice but the hotel was clean and quiet (even though it was close to the freeway). Breakfast was a plus! Additionally, it has a nice dog run area.

"Decent and reasonable"

3
31/10/2017

Fairly low price for the area and satisfactorily clean. Serve yourself breakfast has enough variety and quality to satisfy most palates. I've stayed here a number of times in the past 5 years or so and return because it's competitively priced for the area and adequate for our needs.

"Family visit"

3
31/10/2017

Location was great for our needs. The entire staff were friendly and helpful. The carpets in the rooms need to be steam cleaned frequently to avoid the mildew odor we encountered upon our return to the room each night after being closed up for the day.

"America concert"

5
30/10/2017

4th time staying here. Always a pleasure. Very nice rooms,location,shuttle service. Ck in staff very friendly. Have recommended this hotel and other best westerns to friends and family. Looking forward to our next stay in November at a best western

"Nice place"

4
23/10/2017

The hotel was great and very comfortable and clean. There are a few issues (maintenance) that could be addressed (the door to room 114 has a gap on the ground leading to outside and the trim in the bathroom near the tub is in need of attention) but they were small things. The staff was kind and the bed very comfortable. I would happily stay again!

"Holiday "

5
21/10/2017

Fabulous place clean and friendly very comfortable and local for everything well worth a visit. excellent for tours to universal disneyland legoland knotsberry farm beaches and much much more all shops within walking distance

"Will stay again"

5
16/10/2017

In the area for personal business. Perfect location for our needs. Staff have been very courteous and helpful on the 2 separate visits to this property. Breakfast was not fancy but certainly has variety. Cereal, eggs, waffles, yogurt, etc. Room had fridge, micro, and even a recliner. Property is older but the rooms are nicely updated and comfortable. I like the spa by the pool. Selection of restaurants over the freeway. And found a favorite conveniently few miles up the freeway.

"Stay at the Best Western in Capistrano CA"

5
12/10/2017

This hotel was as comfortable as home!! The bed was amazingly comfortable, the room was very clean, the free breakfast was delicious!! I was especially pleased with the friendliness and politness of the employees!!!!!!

"Nice, clean rooms. Great they accept pets for only a $10 charge."

4
11/10/2017

Comfortable rooms. Great pet policy. Nice staff. Breakfast fair at best, but overall a good value and freeway close. Only decent hotel we found with a reasonable $10 surcharge for pets. Motel 6 had no surcharge but rooms were uncomfortable, beds hard as rocks and room directly over the freeway with poor noise cancelling windows. Best Western was $30 more but worth it.

"An excellent reasonably priced hotel in San Juan Capistrano."

4
08/10/2017

I stayed just the one night at the Best Western Capistrano Inn and had a very pleasant stay. The hotel is in a good location for visiting the historic San Juan Capistrano and Los Rios areas, the hotel is clean, comfortable and reasonably priced. My King Deluxe room (No. 405) had a balcony with a nice view and the cost was US$163 including taxes. I would certainly recommend this hotel and would happily stay here again if in San Juan Capistrano.

"The 5"

3
02/10/2017

This Spanish style BW has 2 categories of rooms: rooms facing the pool and rooms facing the dreaded I5 about 100 feet away. We got stuck in an I5 room. If this is your only option, pass. Otherwise, clean room with comfortable beds and pleasant staff.

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
Thank you for sharing your feedback of the BW Capistrano Inn. We are pleased you enjoyed the comfortable beds and service from our friendly staff! Our property has 2 building, 1 facing south with private balconies and views of the golf course and hills. In our other building, rooms either face the pool or the historical mission, Dog Park, and 5 freeways as you mentioned. Less than 1/3 of the property rooms face this direction and with our double- paned windows, some frequent guests do request this location. We appreciate your business and look forward to welcoming our next guest!

"Great value, good location"

5
02/10/2017

We had a great one day trip to San Juan Capistrano and this hotel was perfect for our family of 4. The walk to the Mission, restaurants, petting zoo and train station was fine, but the hotel also gladly provided shuttle rides upon request. The pool was a nice break from touring. We will stay here again.

"VERY Pleasant Surprise Staying Here!"

4
25/09/2017

This newly remodeled hotel was a pleasant surprise to our trip. We booked at the last minute and were not expecting to find this gem. From the EXTREMELY pleasant, helpful and accommodating front desk clerk--to the complimentary breakfast and staff, to housekeeping and grounds; we had great service in a very clean, quite environment. This hotel is pet friendly and makes sure both the pet lovers, and the "not-so-much-" pet lovers are both happy. This little property packs a big punch for us. Best Western is usually not the first place, or even on our radar,to chose when travelling. This experience not only added it to the list...it moved it up quite a bit!

"Above average and good value"

4
25/09/2017

Room was clean and modern. Bed comfortable. Shower was roomy with good hot water. The free wifi had strong signal. Staff was welcoming and friendly. The complimentary breakfast buffet was very nice with eggs and sausage, waffles, cereal, yogurt, etc. Self parking was very packed the evening we arrived due to a local rodeo but was fine by the next morning. Location next to I5 and minutes from downtown SJC and Mission was very convenient. Would stay here again.

"Bw"

5
17/09/2017

Everything was great. A little hard to find but easily Lyft availability the rooms are clean. The front desk helped us with early check in everything went smoothly. Would definitely recommend this hotel

"Clean, Up-to-Date, Welcoming"

5
13/09/2017

The San Juan Capistrano Best Western is a very nice little hotel. The rooms are quiet, up-to-date, don't have any bizarre decor going on. It's close to everything you want to do, assuming you're driving. Internet is free and works. Breakfast is well-presented with many options, although the food is just okay, but for a free breakfast it's definitely at the top. Staff has always been helpful and courteous. I stay here regularly and am glad to have it as my go-to spot in SJC.

"Better than most Best Westerns"

4
06/09/2017

Stayed two nights around Labor Day. Hotel is a converted Motel with two storeys and entrance from the outside of each room. The rooms were clean and well provisioned. Front desk staff were excellent. Not easy to walk places from there. Breakfast was good. You're next to a highway and soundproofing from other rooms isn't great,

"BUGS/TERMITES IN ROOM"

2
05/09/2017

Reported BUGS in our room to staff members and managers on two out of the three nights all they were able to do was adjust my final invoice by $90... slap on the face for me and my family. Hope management can satisfy my request. Never experience BUGS before and I usually stay at hotels weekly do to business trips.

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
We will continue to care for and serve our guests and use all feedback for improvement purposes. We value honesty and wish only to eliminate any indifference if such occurs. Unfortunately on Saturday evening when the report came in, the hotel was sold out, not having an alternative room to move to. Sunday morning we provided you that alternative room. After required investigation of the guest room from the report, no insects were discovered and the report was cleared, the room was serviced and sold that evening. The insect you did provide us was either an Agromyzidae or a Xylophagidae fly. If bedbugs or flees are ever discovered, hotels have required procedures to exterminate. On Monday morning "Labor Day" at checkout Guest Services Manager Amber discounted 2 of the room charges, as you mentioned. She let you know the General Manager would be in tomorrow and that he would contact you. We spoke Tuesday morning, I appreciated your time and I was more than happy to offer and email you a complimentary night voucher for your inconvenience. Because the BW Capistrano Inn is an exterior corridor hotel, flying insects can gain access if not closely monitored by staff and guests. Not leaving guest room doors open for any extended period is a weekly mention in employee meetings. In closing the severity of the report did not match with the hotel giving you everything you demanded, "2 free nights!" We will always try our best and we look forward to welcoming, serving and again caring for our next guest. Sincerely, Robert Grether -General Manager

"A great getaway!"

5
02/09/2017

We've been coming here for 25 years and have never been let down! The rooms are always clean and Robert Qrether and his staff are great! Complimentary hot breakfast served every morning and the pool and jacuzzi are the best! Have used the shuttle service many, many times to transport us to the Coach House to see a show. A great place to stay for couples, families and friends! Highly recommend this hotel!

"Security Issues"

2
01/09/2017

When I was given my room and made my way to enter my room I found the room already occupied by a homeless man who had somehow gained entry. It was quite frightening. While I was put into a new room that experience plus the overall property condition made me feel very insecure through the stay and I will not be staying there in the future.

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
Thank you for sharing your recent experience. We apologize for the negative encounter and inconvenience it caused. Crime exists however we will always be fast in action and handle situations professionally when faced with any such incidents. We are disappointed we could not provide the service or accommodations we strive for and again that such an incident occurred during your stay with us. Sincerely

"Excellent place to stay near the mission!"

5
25/08/2017

I must comment on how professional the management and staff have been to me during my stay in San Juan Capistrano. I am helping my family for a week, and they have been so accommodating! The room has been so comfortable and clean and I love the balcony where I can see the birds and trees, especially in the morning having my coffee! This is my second visit to the Best Western in Capistrano. I didn't comment the first time but I wish I would have. I will be here again to assist my family every couple months this will be my home away from home. Thank you so much for making my stay so nice.

"Soccer Tourny"

5
21/08/2017

The hotel was clean, rooms are comfy, and the pool was perfect for the soccer team to relax in after a long day of games. The location was good for all the different fields we had to be at. Free parking, Wifi, and breakfast was extremely convenient for the busy soccer schedule.

"Poor housekeeping service policy, but otherwise good"

4
21/08/2017

This was a great location, a comfortable room, nice grounds/pool, and an enjoyable breakfast. The cost was favorable per our research re the area. They have an unusual housekeeping policy as to making up the room. Suppose you wanted to sleep in and put out the "do not disturb" card. At 11 AM you go out for the day, at which time you remove the sign. In my extensive hotel stay experience, I have never been to a hotel that expects you to call the front desk to say you are now away from the room, so please send the housekeeper to clean it up. Usually, once the sign on the door has been removed, the housekeeper comes back, and if upon knocking no one's there, enters and makes up the room. After two of our five days, we had no housekeeper come it, we inquired what was going on, and were THEN told by the Supervisor of Housekeeping, and the desk clerk, whom we contacted, that their policy is to have the guest request a housekeeper at any time that they'd "deployed" the "do not disturb" or the housekeeper would not come back to check, nor enter the room even if noting the sign had been removed. A word to the wise, they don't inform you of this at check-in, no sign is posted; we were told it's in the fine print somewhere!

"Nice place, nice people"

4
20/08/2017

The hotel is located very conveniently for access to San Juan Capistrano, along with just down the street from the horse event park. The service oriented staff far exceeds most hotels. The facility may have been built years back, but they have made such an attempt and succeeded to upgrading. It's comfortable and relaxing. It's our choice to stay there because we are assured of service, and a nice place that's central to all. Not to mention not generally over priced.

"Clean and nice people working"

5
18/08/2017

Great hotel to rest and keep going on business or keep driving the next morning courteous people and help full when you need something. Really recommend this place to stay one night or all the weekend

"Outward appearance:"

3
15/08/2017

The fencing around the best western Inn is unattractive and next to a very fast paced freeway entrance. Their is only one turn option to the right when leaving the property. Expected a much better quiet area without the hassles.

"Very Good stay"

4
15/08/2017

Very nice hotel and enjoyed the stay. the Breakfast was very good and had a good selection of foods. The sink was a little slow but nothing to cause us to not return. Nice and clean inside the room and around the hotel.

"Great location and nice room"

5
05/08/2017

The hotel was in a great location. The only difficulty incurred was not being able to make a left hand turn into the grounds. We had to go up the street and make a u-turn and come back down to enter the grounds. The staff were extremely friendly and helpful. The room was very clean and a good size. Internet worked great and the hot breakfast was good.

"San Juan Capistrano Stay"

5
01/08/2017

Very convenient location; close to everything; Nice rooms and very helpful staff; clean grounds and quiet; even though the hotel was sold out, the noise was minimal and the pool area was controlled and calm.

"Soccer Tournament"

4
24/07/2017

Very pleasant stay for a moms/sons soccer weekend. We enjoyed the great location and friendly staff. We felt safe and comfortable. Restaurants and shops within walking distance. Would stay again for future trips.

"Great location, good value"

5
23/07/2017

We stayed here for 2 nights while visiting multiple cities on our trip. The hotel was clean, up to date and amply supplied with towels, coffee, etc. I noticed and appreciated a "clean" remote for our TV. I always appreciate having a balcony so I spent some time sitting there. We also used the pool both days we stayed here. There are multiple restaurant choices within walking distance and the San Juan Capistrano Mission is about a 10 minute walk from the hotel. Cathy at the front desk gave us a very warm welcome which set the tone for our stay.

"perfect location"

5
14/07/2017

the rates are always competitive the area is amazing pool perfect staff over the top quick easy access to 5 makes this a great stay for all the areas we did Oceanside San clement and Laguna all comfortable with a real easy access to Dana point and all the kayaks paddle boards sail boatsAND BEACHS NEAR BY and its great cable great tvs very roomy rooms with awesome breakfast THANKS BEST WESTERN

"Great Hotel"

5
13/07/2017

This is a hotel that we have stayed at a few times and I would not hesitate to stay there again. One reason is the freeway access and how close it is to the beach. Also, it is comfortable and has an excellent breakfast room. I will be staying there again and recommend it to my friends as well.

"Would Recommend!"

4
29/06/2017

Super friendly staff, clean room, decent price, good breakfast, everything we needed for a one night stay. The pools looked very nice. We arrived late and the only problem we had was parking. It's a quaint hotel I would recommend!

"Great Hotel that Worth is the Stop"

5
23/06/2017

I grew up in Southern California although I have not lived that for thirty years. One the annoying thing about San Juan Capistrano is the it is half-way between Los Angeles and San Diego. So, you tend to spend the day in San Juan Capistrano but never the night. Well, at the beginning of June, I finally spent the night and it was in this wonderful hotel. I regret that I did not do it sooner. This hotel has beautiful and it is more practical than many of the bigger resort hotels. I was in Room 315. It is next to an outstanding pool and I was able to park my car in front of the door. The personnel was great from the moment I arrived. If I ever fly through LAX, I will make the 1 hour drive to stay here again.

"Very nice"

5
19/06/2017

Everything was perfect including the pool, breakfast and the employees. We were there for a prom down the street. We didn't even want to leave the hotel. It was a great experience. We were in the pool most of the time.

"Conveniently Located - And Good Breakfast!"

3
09/06/2017

While the rooms are average (which isn't bad), the Best Western Capistrano Inn is convenient to Mission San Juan Capistrano, San Clemente, Dana Point, and many other locations on the coast and inland. The breakfast included was a lot more than we were expecting, including make-your-own waffles, sausage, eggs, yogurt, cereal, toast, bagels, and fruit juices and coffee. All the rooms appear to have balconies or mini-courtyards.

"Buyer beware"

2
03/06/2017

Value at this hotel just isn't there. For the price that we paid for the room I would have expected a cleaner room, a quieter room, and a better breakfast buffet. This hotel is a 2 star hotel at the very best. I would have preferred a Motel 6.

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
Thank you for taking the time to share your experience. The BW Capistrano Inn is located 2 blocks from town center in the beautiful and historical city of San Juan Capistrano and located just four short miles from beautiful Orange County beaches. Revenue management sets rates based on availability, competitor rates, and amenities offered. We apologize that you experienced a noise issue. We hope you would reach out to us if we can assist you in the future.

"Not very good."

2
31/05/2017

Uncomfortable beds, fleas in room. Breakfast was a nice perk but the food was somewhat bland. Glad we only stayed one night otherwise we would have left covered in flea bites. Will definitely look for other options when staying in the area. Price is too much for the poor quality.

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
We wanted to thank you for sharing your feedback with us. We encourage and welcome all feedback as it shared with staff and used by our teams to better serve our next guest. A professional inspection is mandatory and clearance of any discoveries is hotel policy once any report of insects is made. We apologize for any inconvenience and will reach out to you directly to rectify any indifference. Thank you.

"Megan! So Helpful!"

4
31/05/2017

We were heading to Capistrano to a wedding and needed a hotel and REALLY needed an early check in to change and go to a 4 pm wedding. We called from the 405 fwy and Megan answered and said to come ahead. We got there at 11am and she had a perfect, clean hillside view room ready for us!! (3pm usual check in) The entire staff was friendly and helpful-even the morning staff at breakfast.

"Wedding Stay"

4
31/05/2017

Our large group stayed here with a wedding block 5-18-17 and we enjoyed ourselves. Granted, it is an older hotel. It needs updates, but what it may have lacked in renovations it made up for in service. The staff was most accommodating. The breakfast was held open a few extra minutes on Sunday morning for late risers. The van was able to help get people around to the Old Mission area. Best of all, the pool is just as nice as it looks in the pictures and is great for breakfast or what ever you may bring.

"Never again"

2
23/05/2017

I think this hotel is preparing for Halloween. Lots of cobwebs! Especially in the dining area. Surrounding area was nice. Lots of things to do. The only good thing about this hotel was the free shuttle service!!!!!

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
Thank you for sharing your experience and your feedback. We are happy you enjoyed the hotels complimentary shuttle service and the complimentary hot breakfast. We are pleased you had a chance to experience the beautiful and historical city of San Juan Capistrano. Our hotel staff is equipped and we desire to rectify any issue that may arise during a guest stay immediate and professionally. We love any opportunity to exceed our guests' expatiations especially when we are notified of an issue during a stay. Please feel free to reach out to us if we can assist you in any way.

"Good price, great location..."

5
21/05/2017

Perfect place to stay when in San Juan Capistrano. If you take the train into San Juan Capistrano (highly recommended), the Best Western will pick you up from the train station before 7pm. A quick drive or walk into town. The rooms are nice, the pool is heated, and the breakfast includes make-your-own waffles.

"front desk staff lovely"

5
18/05/2017

Everyone was very helpful & friendly. Beautiful city, No Vehicle and still managed to get around easily. Very convenient location.. Hotel offers shuttle for 3 mile radius so able to access what was needed

"Adequate Accomodations For Budget Minded Travelers"

4
13/05/2017

Aside from some maintenance issues, it's a fine, economical choice in the area. The peephole in the door was broken/removed, and the hole in the door is stuffed with paper. The chain on the door is broken, but there is a deadbolt, so it's safe. When you enter your room the first time, check to see the windows are locked. Furniture is dated, but room is clean and adequate. Front desk staff was very welcoming and accommodating. Pool is nice, and there is a hot tub. Convenient location off I-5 and close to downtown SJC and some good restaurants. Mattress sucks. Very firm. Woke up with back ache. Overall, I'd recommend.

"Enjoyed our short stay at this location"

4
09/05/2017

After a crazy day in traffic driving the coast up from San Diego, we stayed all night one night at this location. It was clean, quiet, and comfortable and San Juan Capistrano is a very pretty area. We had a King room with a microwave, frig and they offered a decent full breakfast. We had a balcony with a nice view. Was a good value and we will definitely stay again if in the area. Recommend this one.

"The very best hotel value in orange county"

5
07/05/2017

I've stayed at many different hotels in orange county over the years this is by far the nicest cleanest well staffed best value hotel anywhere in orange county The location is the best you're a few minutes from the ocean and years close to everything but yourself enough to be out of the crazy traffic But still close enough to go to Disneyland or wherever else you want to go I highly recommend this hotel

"Best Western Capistrano Inn"

5
24/04/2017

Great location. Just across the freeway from Mission San Juan Capistrano. Rooms were clean. Staff was friendly. Excellent breakfast buffet with lots of options. Nice pool area. Free WiFi was fast. Would definitely stay here again.

"good choice"

5
09/04/2017

This hotel was everything I expect form Best Western. Clean, great staff & good location. I spent the night at this location for a family wedding near by. Being right off the freeway was convent but once inside your room you couldn't hear the freeway.

"Very Comfortable"

4
31/03/2017

We requested a room that was on the quieter side of the hotel (away from the highway) and it was great. The room had a small balcony that allowed us to open the sliding door and get the warm ocean breeze and fresh air. The room was very quiet allowing for a good night's sleep. The bed was very comfortable and the room was large. The breakfast room is very clean with a good assortment of hot and cold breakfast items (eggs, bacon, breads, cereals, waffles, juice, coffee/tea, fruit, etc). A good selection for any appetite. Hotel staff was very courteous and helpful. The hotel is a short walking distance from downtown San Juan Capistrano.

"AWESOME"

5
30/03/2017

Great staff. Breakfast was great!! We were very please with everything. Amber went above and beyond what we expected for the shuttle service. Made our stay so easy to be able to see the town. Can't wait to go back.

"Hotel room/service"

4
27/03/2017

I would recommend staying at the Best Western Hotel for anyone visiting San Juan Capistrano…it is in a good location and the staff are very responsive and helpful. We would probably stay there if we return in the future.

"Great location, value, breakfast and service"

4
21/03/2017

We stayed here to attend a wedding at the cathedral and found it to be an excellent location to access the mission and the church plus downtown San Juan Capistrano. We enjoyed the outstanding breakfast selections. The rooms were clean and the beds were comfortable. The price is right!

"Average stay"

4
24/11/2016

This was a nice and inexpensive place to stay. We stayed one night. Close destance to the beaches. Breakfast was good. Nice area to eat in. We sat pool side, nice warm morning. Nice variety of food choice.

" Renovated & Awesome"

5
20/11/2016

Booked a Friday night stay due to attending a concert at the Coach House. Capistrano Inn is a partner hotel offering a discount to concert goers. We stayed here years ago and liked the location. Booking the room was easy and quick. Requested a ground floor room and when we arrived our room was ready and as requested. Checkin was friendly and quick. Convenient parking in front of our room. The inn was recently renovated and is better than ever. Great complimentary continental breakfast, in room coffee, spacious, clean, fresh rooms with comfortable beds, large TV, refrigerator and wifi. We appreciated the additional convenient plug in strip for our phones and computers. No searching for a plug. The shower head was great having multiple massage settings. Lots of hot water and water pressure. Pool area was clean and inviting with pool towels neatly placed on each lounge. Loved the snack area in the lobby stocked with ample selections of wine, beer, soft drinks and goodies. Free shuttle service to local venues including the Coach House. Driver was courteous and professional. Highly recommend this Inn, great value and exceptional customer service.

"A very pleasant experience"

4
12/11/2016

I don't often get the opportunity to travel, but being that my daughter and her family relocated from Chicago to southern California, I was finally able to visit them. I rode the Amtrak from Albany, Or and this location worked out quite well. Walking distance from the station took me around fifteen minutes or less. Room 405 was in a quiet location. It was suitable for me and I would definitely stay there in the future. I was completely satisfied. Employees were helpful and appeared to be hardworking individuals, especially in the housekeeping and continental breakfast area.

"Don't stay here"

2
03/11/2016

This place is in need of improvement and renovation. Carpet in room was frayed, signage to hotel bad. Room was very dark and shabby. Won't stay here again. Needs to be upgraded. Not up to Best Western standards.

Robert G, General Manager at BESTWESTERN Capistrano Inn, responded to this review
Thank you very much for sharing your experience with us. We encourage and appreciate all feedback and we especially love when we can address and rectify a potential issue during a guests stay. We apologize for the challenge you experienced with locating the property. We are excited to say the 3 year Ortega highway project has been completed and the city is now adding addition signage for convenience. The carpet fray in your guest room has now been since cared for. We are also happy to mention all of our guest room furniture has been replaced in 2016! We would love to reach out to you directly to eliminate any indifference. Thank you again for your feedback and time.

"Good choice"

5
01/11/2016

This was an excellent choice and I would stay again. I wish the room was a little less expensive. It was a convenient distance to the horse show my granddaughter was competing at. The staff was friendly and very helpful. The room was very clean and the bed comfortable.

"Vacation "

4
31/10/2016

We really enjoyed the town of San Juan Capistrano. So many interesting sites to visit. We had good service and the service counter guy was helpful to me on a couple of decisions. First he helped make a good choice for our room site. Then explained how to get to another shopping area I was interested in visiting. But my favorite site was our visit to the Mission which is close to the Best Western Inn.

"Great customer service"

5
06/10/2016

I had the pleasure of spending two nights here while visiting San Juan Capistrano Mission and the surrounding area. The one thing that stood out most was the amazing customer service. From Steven at the front desk who patiently checked us in to Lori at breakfast who went above and beyond and Arnulfo who safely drove us around the city, we could not have asked for a better staff. The rooms were clean, the amenities were nice, and the grounds were well kept, but the customer service is the reason I would recommend this Best Western. Thank you Steven, Lori, and Arnulfo!

"Good Time and Awesome Staff"

4
06/10/2016

Clean, comfortable hotel well worth the price. The staff was very nice. A Big thanks goes to Lori who had our breakfast ready and to Arnulfo who kept the grounds and pool area looking fantastic. Also, he was kind enough to provide a short shuttle ride to our hiking area. The weather was perfect and we enjoyed most of the amenities the hotel offered. Everything you need in this area is just a short walk away.

"Great location to Mission"

5
01/10/2016

Wonderful staff. Good selection of breakfast items. Clean rooms with balcony view. The staff was very professional. We were allowed to check in early in order to visit the Mission and the basilica of San Juan Capistrano which is less than 5 minutes from the hotel. Thank you for a great experience.

"Best Western Capistrano Inn, San Juan Capistrano, CALIFORNIA"

4
29/09/2016

Very pleasant staff, nice facility and enjoyable breakfast with make your own waffles, eggs, sausage etc. Close to the San Juan Capistrano Mission. Easy access from expressway. Restaurants nearby. We would recommend this Inn.

"Not bad for the price"

3
28/09/2016

The highlight was the included breakfast. The two ladies working there were really nice and went out of their way to give great customer service. Even though it was a small buffet/continental, they were trying to serve you as well. The room was average but clean. Reception was OK and were attentive and not rude.

"Great Experience"

5
26/09/2016

We enjoyed the stay at this hotel. Very close to everything that we needed for this short visit. We actually did not try the buffet as we had to leave, but it sure smelled good!! The only problem was trying to exit the hotel due to traffic, but figure this is everywhere in this area. We made it work without much of an effort.

"Mission San Juan Capistrano"

4
22/09/2016

We made a last minute reservation. We wanted to go to the San Juan Capistrano Mission. When we got there we were more than pleased with our accommodations. the front desk was very efficient and nice. The room was very clean and had a microwave, a bigger than usual refrigerator. There was a big screen TV, a very nice king size bed, a little patio and an iron and ironing board. There was also a pool and a Jacuzzi. In the morning there was a very good breakfast with eggs, toast, waffles, fruit, juice and coffee. We had a very good stay.

"our stay at best western"

5
22/09/2016

our stay was great good location. next to freeway. not to noisey. great food in area. close to beach area and harbor. lots of nice shopping and resturants . you can catch shullte all the way to lauguna beach in summer make sure you visit san juan Capistrano mission and gift shop

"Clean, comfortable room near far more expensive places to stay"

5
13/09/2016

We stayed two nights while visiting friends. Surrounding hotels closer to the beach were far more expensive but not significantly better. We were comfortable. We had out dog with us and appreciated the small dog yard adjoining the parking lot which was clean and well tended. The beds were perfect and the shower had great water pressure. Location alongside the freeway was convenient and did not add any noise.

"Awesome weekend in San Juan Capristano"

5
12/09/2016

Definitely one of the nicest hotels I've stayed at for the $$$. I will recommend this to everyone and I will now always stay at best Western Hotels if one is available. It's very close to the freeway which means no nice views but there was no traffic noise at all, even when we were at the pool. I've never been to a hotel that had so many staff members on hand to assist you. It was GREAT!!

"Good location"

4
05/09/2016

The hotel is located with easy access to the Ortega Hwy and I-5. Close to the San Juan Capistrano Mission, it was also a short drive to the beach. Nice pool in quiet area. Please note: This only has exterior stairs. If you are disabled or physically challenged, as my husband and I are, be sure to request a ground floor room. We will stay here again.

"Last Minute Booking"

4
28/08/2016

Nice hotel. Typical BW property. Clean and friendly staff with best FREE breakfast in the business. I am Platinum with BW (And Hilton) and try to stay at BW when i can. I booked this within an hour of arrival and was happy to get a ground floor room in the back on a busy friday night. Staff was great, room was nice. Location was perfect situated just off the interstate.

"Great weekend escape."

5
27/08/2016

I never review hotels but this is a great place to get away, nice little town walking distance and the nearby beaches are very nice. there is a petting zoo parks and trains stop in town as well. by the way don't have to worry about train horns.

"Great Handicapped Room"

5
22/08/2016

The hotel was in a convenient location to visiting nearby family, the mission and the little downtown restaurants and Dana Point. Very clean. Handicapped room worked well with wheelchair and it was refreshing to be located in a central location rather than most hotels that place handicapped rooms facing parking lots or backend of buildings.

"My Best Experience"

4
17/08/2016

This is hotel is quite small but the service is good. I like the people. The hospitality of the employees are good which I can give a 3-star on this. The amenities are not that good like the top notch hotels in the area but I can say this is affordable hotel to those who would like to go to a budget type of hotels.

"Great Loaction"

4
16/08/2016

A perfect place from which to visit a historic town . Close to everything. The property is well maintained and has ample amenities. The property is not a Best Western Plus but it should be. Worth the price. A great value.

"Nice property"

4
14/08/2016

Comfortable bed (really soft), great breakfast, great pool, convenient, good price. Enjoyed the bed, especially, after a long day on the road. The property is not new, but so well maintained you can overlook it. A little tricky getting in and out of the driveway at rush hour...be forewarned!

"Convenient Location"

4
07/08/2016

Nice affordable stay, close to the 5 freeway, with good access to the Mission, and Dana Point is only 4 miles away. The staff was very friendly, the pool was a lot of fun, and things were well organized and clean throughout.

"Convenient Location"

4
05/08/2016

The location is .5 miles away from wedding we attended @ Serra Plaza. We used the complimentary shuttle. This hotel is cheap compared to other places in the area. I had kids with me so I took the bottom floor. Internet speed was just average. I would definitely consider this place again if I go back to SJC.

"Good Quality, nice location"

5
04/08/2016

Nice comfortable clean room. Excellent staff. Good breakfast both mornings! Shuttle service available to train station and tourist locations. We had a great time! The staff was friendly, the pool was clean and the Hot Tub was HOT!

"Large room, oldish look"

3
01/08/2016

Nice large room, great large Vizio hd tv. In room fridge, turned off. Nice large overstuffed rocker, new high king bed. On the downside, no elevator, toilet required multiple flushes to get rid of solid waste. TV remote did not work from rocker, had to be in bed.

"OK hotel"

3
31/07/2016

Our room was very clean but we had a major problem with out front door lock which took 15 hrs to fix. The dog park was not well kept and no poop bags were provided for the pet owners even though we had to pay extra for having a pet.

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
We appreciate your business and feedback regarding your stay. We are happy you noticed our diligent efforts maintaining cleanliness of our property. We apologize for the issue with your door lock. Hotel was immediate to assist you in getting you into your guest room and then replace the lock once parts arrived. We were more than happy to remove your pet fees at check out and issue you a refund for your inconvenience. Again, we appreciate your feedback and business.

"2 night stay"

4
29/07/2016

We stayed there for 2 nights. Family room with 4 people, one room, 2 queensize beds, fridge, free wifi and an amazing pool. It was a really nice stay! 100% to recommend! Perfect for a short and spontaneous stay but also good for a planed night!

Robert G, General Manager at Best Western Capistrano Inn, responded to this review
Thank you for your time taken reviewing the BEST WESTERN Capistrano Inn. We share all feedback with staff and management and are pleased to hear that we provided you and your family with a pleasant and memorable stay. We hope to welcome you back soon to the beautiful city of San Juan Capistrano!

"Nice rooms"

4
28/07/2016

Property looks old from the outside and I was a bit dissappointed driving in. I also didn't like the fact that it was a motel. However the rooms are beautiful. Free water in room and free breakfast to go. I would definetely stay here agin. Good value.

"RECLINERS AVAILABLE HERE!"

4
27/07/2016

For those of you out there who no longer sleep in a conventional bed and have been unable to find a hotel room with a recliner in it, you need look no further. This Best Western delivers the recliner of your dreams upon request. We only stayed one night but my husband was a very happy camper as a result of being able to sleep in such a comfortable recliner. Bravo!! Many thanks to the mgt.

"Charming clean and convenient "

4
25/07/2016

I stayed here for 4 nights and it was very nice. Super comfy beds and pillows. Clean and loved having a fridge and microwave in my room. Free parking too. Pool looked really nice but my schedule did not allow me time to try it out. Front desk people were all very friendly. I would definitely stay here again!!!!!!

"dana point vacation"

5
25/07/2016

The hotel was very clean and the staff went out of their way to help us in every way they could. Breakfasts were well presented and the pool was great. Beds and pillows were very comfortable. I can't say enough about the friendliness and helpfulness of the office staff.

"Would Stay here again!"

5
24/07/2016

The front desk were extremely helpful and friendly. The breakfast girl was very helpful with finding what you need. Presentation of food was clean and organized. Would come back again if in the neighborhood.

"Dirty"

2
22/07/2016

Room seemed new but the was not vacuumed enough. Found an earring and hair on the bathroom/sink floor. Room was on the first floor so the it felt humid and the odour of the new bunk beds were too strong. The photos on the site does not equate to reality. If you're okay with a typical 2 star motel, then I think it's fine. But it was like a road side motel.

"Pleasant Surprise Tucked Away Just Outside LA"

4
21/07/2016

What a total surprise when we arrived at this hotel - it was very well maintained both inside and outside! I would highly recommend to anyone going through that area. When we arrived at the hotel (in June) we turned down the air conditioner and went to grab dinner - I could have spent more time here... Anyway! When we got back to the room it really had not cooled down very much so we called the front desk. I kid you not within a half hour we had a brand new AC installed - now that's service! As I mentioned this was a very pleasant surprise stop and I would like to go back. Capistrano is historic and has it's own charm!

Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review
We appreciate the time you took to share your experience of our property. All feedback is shared with staff and management to help better serve our guests. We are happy you noticed our hard work at maintaining our product. We love our historical city and we are glad you enjoyed beautiful San Juan Capistrano and received the service at the hotel that we all deserve! Hope to see you again soon!

"Rooms blocked for a wedding"

1
15/07/2016

No rooms were available even though the bride was guaranteed a block of rooms for out of town guests. Called to make a reservation and the clerk stated they never heard of the bride. Awful service. The clerk was inexperienced and of no help.

"4th of July get away"

4
13/07/2016

My daughter and stayed for 2 nights over the holiday weekend. From the moment we arrived until we checked out the people working there were amazing. The ladies who greeted us each morning in the community center couldn't have made us feel more special. We plan to stay there again in the near future!!

"Perfect hotel experience"

5
26/06/2016

From start to finish the staff at th is property was perfect. I called in advance to request a room on the ground floor. No problem. I called for an early check in- again no problem they had a room ready for us. We were greeted by a very nice lady by the name of Amber. She was terrific. The shuttle service that they offer....super great. They dropped us off at the restaurant we went to and picked us up. Our room was clean, and we loved the fact that it had a balcony. The breakfast they served was tasty. Enjoyed the pool and hot tub as well. All in all a great stay

Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review
Our staff and management is please you enjoyed your visit to beautiful San Juan Capistrano. We are happy we were able to provide the service we strive for and that you had a chance to experience and enjoy many of the property's amenities. We appreciate your feedback and hope you would reach out to us if there is anything we can do for you in the future.

"Great Location!"

5
25/06/2016

Went to San Juan Capistrano for a short get-away. Since I loved my experience in the Best Western in Old Town San Diego, I wanted to stay at a BW again. No disappointment! Beds were just as comfy as I remembered. The location is excellent! It is right by the freeway, 10 minute walk from the SJC Mission / Old Town and 10-15 min drive to the Rancho Mission Viejo Riding Park (for Blenheim Equisports events). 1st time I enjoy the breakfast at a hotel, and I was impressed. I will continue to stay at BW if the price continues to be the best around. ;)

"Room and hotel was quite nice but left some things to be desired"

3
20/06/2016

The room was very nice, as was the pool area. Breakfast is included. It is a drive up to the room layout but the rooms were very comfortable with fridge and microwave, large tv and comfortable beds. Unfortunately the fridge stopped working a couple days into the week's stay and in spite of calling, they never fixed it. The door was a little touchy. And there occasionally was a strange smell outside- not sure it was the hotel's fault though as it came and went and was not inside.

Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review
Thank you for sharing your experience and providing us an opportunity to better serve our next guest. We are pleased you enjoyed our newly remolded rooms and that you had a chance to have breakfast with us! We want to apologize for the issue with the refrigerator and the strange smell outside of your room. We will continue to work hard at exceeding our guest expectations. It would be our pleasure to welcome you back to historical San Juan Capistrano anytime.

"Very Nice Surprise"

5
12/06/2016

We stayed here Wednesday June 6th... We were visiting a friend in SJC and it turned out to be very convenient... Everything was perfect... we missed breakfast, but they had a free to-go snack bag for us... I do wish there had been a closet or luggage rack, but otherwise it was nice, and I loved the patio!

"nice rooms"

5
31/05/2016

The room was very nice, large flat screen tv, desk, large room The bathroom was very large with a separate sink and mirror area. The bath and toilet were behind a door. The light automatically came on when you went into the bathroom though it could be turned off. The staff were very friendly. The breakfast was great though no protein (eggs or bacon) it had yogurt, cereal waffles and an assortment of toppings for the yogurt. A very nice place to stay and it was easy to find right off the freeway but quiet for sleeping.

Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review
Thank you for sharing your experience of our property. Ownership and management are hard at work to continue improving our product for our guests! We are pleased you enjoyed many of the upgrades and found our staff very friendly! On behalf of our entire staff we want to say thank you and that it would be our honor to welcome you back anytime to the beautiful and historical city of San Juan Capistrano.

"Just fine, a little expensive"

4
25/05/2016

I was happy with many things about the hotel, although some were not high quality. So I thought it was a bit overpriced for what it was. Service was great, used the free shuttle several times. Bathroom could be updated. Breakfast was meh, but I didn't expect it to be gourmet. Right by freeway and a busy highway, so traffic noise when windows open, but didn't seem to come through too much when closed. It was nice to have a balcony...with a mixed view. Mountains behind, strip mall in foreground.

Robert G, Guest Relations Manager at BEST WESTERN Capistrano Inn, responded to this review
Jeremy Parham Guest Service Manager BEST WESTERN Capistrano Inn, replied May 27th 2016 First w want to say thank you for taking the time to provide feedback on your stay with us at the BEST WESTERN Capistrano Inn! We are working diligently to make our guest stay as accommodating as possible. We apologize for the noise and hope you will give us a chance to rectify this issue the next time you stay with us! We pride ourselves in exceeding our guests expectations and creating a peaceful and pleasant atmosphere for our guests! We are so happy you had a great and relaxing stay with us and hope you will let us welcome you back in the near future! Thank you for your business and we'll see you again soon!

"Great Find!"

5
17/05/2016

Wonderful location to the Mission, restaurants, bars. Entire staff very friendly and helpful. Great price, beautiful rooms, and shuttle service! Offers breakfast in the morning and a mini mart store in the lobby.

Robert G, Front Office Manager at BEST WESTERN Capistrano Inn, responded to this review
Jeremy Parham Guest Service Manager BEST WESTERN Capistrano Inn, replied May 19th 2016 We want to thank you for taking the time to comment on your stay with us here at the BEST WESTERN, in the Beautiful and historic city of San Juan Capistrano! We work diligently to provide our guests with the best experience possible and to accommodate our guests with their needs. We're glad you were able to take advantage of the amenities we have here at the hotel and hope to see you again soon!

"Friendly service"

4
07/05/2016

Design of the hotel was only fair and facility was somewhat old, but the staff made an excellent attempt to create a pleasant stay with a clean room, very friendly service, and a good breakfast. There was also a free shuttle to the local area between 9 and 6.

Robert G, Guest Relations Manager at BEST WESTERN Capistrano Inn, responded to this review
Jeremy Parham Guest Service Manager BEST WESTERN Capistrano Inn, replied to this review, May 17 2016 We want to say thank you for taking the time to comment on your experience. All feedback is shared and used to better serve our next guest. We are all happy that you had a restful and great stay in the beautiful historical city of San Juan Capistrano, as well as utilizing the use of our complimentary shuttle service. We hope to see and welcome you back here soon!

"Nightmare at Best Western"

1
06/05/2016

Extremely bad noise reduction, bad employee attitude, no compensation for a bad stay. The noise was so bad in my room I had to check out at 4:30 in the morning, even though I complained about it I was offered no compensation.

Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review
We appreciate all feedback and desire to rectify any issue once notified. Our sincere apologize for your inconvenience during your stay. We are disappointed our night staff did not resolve the noise complaint immediately. I assure you will discuss empowerment of all desk staff members at our next management meeting. We will be reaching out to you directly to resolve any indifference and attempt to rectify your experience at our property.

"Excellent Location for Visiting the Mission"

5
07/04/2016

Took family to San Juan Capistrano mission and chose this hotel because it's 1/2 mile from Mission so we could walk. Super comfortable room and excellent breakfast. Family loved it -- felt like we were on an expensive vacation.

Robert G, Guest Relations Manager at BEST WESTERN Capistrano Inn, responded to this review
Jeremy Parham Guest Service Manager, BEST WESTERN Capistrano Inn, replied to this review, May 17 2016 We want to say thank you for taking the time to comment on your experience. All feedback is shared and used to better serve our next guest. We are all happy that you had a great stay in the beautiful historical city of San Juan Capistrano. It's our goal to provide each guest with an excellent experience, from our Hot Breakfast to the comfort of the rooms. We hope to see and welcome you back here soon!

"Loved it!"

5
06/04/2016

I wasn't expecting much when I came here. I just wanted to be close to The Mission (of San Juan Capistrano.) I was so happy with this place. I was here for business, but will return for business or just a happy break.

Robert G, Guest Relations Manager at BEST WESTERN Capistrano Inn, responded to this review
Jeremy Parham, Guest Service Manager, BEST WESTERN Capistrano Inn, replied may 17th 2016 We want to say thank you for taking the time to comment on your experience. We are all happy that you had a restful stay at our hotel, and we are always excited when we exceed a guests expectations! Being so close to the beautiful and historic San Juan Mission makes a great addition to our guests visits. We hope to see and welcome you back here soon!

"Great location and accommodating"

4
22/03/2016

For the business traveler who wants a hotel as a base during the day, this is a great location off of I-5, and the staff is very helpful with such requests as an early check-in. It's not a resort, just a very well located place to unwind and change for and between meetings.

Robert G, Guest Relations Manager at BEST WESTERN Capistrano Inn, responded to this review
Jeremy Parham, Guest Service Manager BEST WESTERN Capistrano Inn, replied may 17th 2016 Thank you for taking the time to comment on your experience! We're happy that our complimentary WIFI and our front desk staff were able to assist you in your stay here at the hotel! We are all happy that you had a restful and great stay in the beautiful historical city of San Juan Capistrano. We hope to see and welcome you back here soon!

"We Liked it"

5
19/03/2016

We stay here while visiting my step-son who lives in Dana Point. Had a very nice 2 night stay. room was clean, Staff way very helpful when we had a problem with the refrigerator, was fix right away. Good parking but I would not recommend this for a large rig like a trailer or motorhome. This is a beautiful area to explore .

"Nice place to stay."

4
17/03/2016

Stayed here passing through on a motorcycle trip. Very pleasant stay, reasonably priced. Service at the reception was very friendly and helpful. Free wi-fi. Safe and parking was right in front of the room.

"Very convenient"

4
05/03/2016

Adjacent to I-5 exit but adequately quiet. Well maintained. Stayed here several days and found it comfortable. Freshly painted room, nice furnishings, new bedding, linens and towels and very large flat screen. Staff are helpful and polite. Very nice breakfast selection included.

"Costal trip"

5
03/03/2016

We stayed at the Best Western Capistrano due to pricing compared to the coast. We rented 2 rooms and we were all very pleased with the accommodations. The rooms were updated and very clean - the beds were wonderful. The breakfast area was large and comfortable and they had a very nice selection of items - something for everyone. But best of all Check in and Check out was very quick and efficient and the front desk staff were very friendly and cheerful - we will always book this hotel when we are in the area. The entire staff was great!!! Our Thanks to all at Best Western that made our trip to the area special. Also, we toured the mission and downtown area which we all enjoyed. What a beautiful town.

"Very nice"

4
29/02/2016

Pool a little on cool side, Spa was nice. Great Wi-Fi--, great breakfast, great bed. Rushed in morning--pool opens at 10 and checkout at 11am----rushed. The room was a nice size. would probably stay here again.

"Wonderful Staff"

5
27/02/2016

The staff and the Best Western were outstanding--all of them. Lori was especially helpful at the complementary breakfast. As was Amber at the front desk. The coffee in the rooms (318) was the best I have ever had by far! I look forward to coming again.

"Quick overnight stay"

3
25/02/2016

It seemed like an older hotel, but it was definitely clean. We were on the first floor at a high traffic area. We heard a lot of noise from people getting in late passing our door and about 3:00 AM we heard the room above moving around.

"Not their best"

3
25/02/2016

We've stayed in many Best Western and this one was very close to our destination - Mission San Juan Capistrano, of the few we were visiting. Disappointments: #1 With both of us having very tired legs and knees from a beautiful Jamaican trip, hotel not having elevator and needing to use the stairs to haul our luggages was not fun. #2 Then, what's up with NO closet, no racks, no hooks to hang clothes? #3 We had some left over lunch but before we could put in fridge, both of us had to pull the fridge off its "closet" since it was unplugged! It took a while for it to cool. Food had to be thrown out. A couple hours later, fridge was still warm. #4 one little shampoo, one little soap for two people and that's it! #5 Tiny spider/bug bit me and three days later, I still have a nice itch and painful swollen tush. Ended up seeing doctor and now taking antibiotics for 14 days! #6 The parking can be improved. We park on the side where they have a dog run (no choice as all others were taken) and oops, almost collided with another car...NO directional arrows! #6 Would have like to have shower handles. #7 Some guests were noisy and smoking close to our room. We took Non-smoking room for a reason. - Asthma. Okay for the good: #1 Emmanuel checked us in, very professional and very friendly and helped us discover two restaurants, Ricardo's and El Adobe (that's for another review - excellent places!) #2 Free Wifi #3 Complimentary breakfast was better than I expected. #4 Free parking #5 Nice selection of souvenir shirts and snacks Overall, this was just okay but for $20, we went to Hampton Inn Mission Valley the following day and we were very happy (see another review on this later).

"Comfortable and convenient"

4
24/02/2016

We stayed overnight as we wanted to visit the Mission the next day. They assigned me a room away from the freeway upon my request. The room was comfortable, quiet and clean. The breakfast was in the building next to the pool. The staff made sure that the food was plentiful and someone made the waffles for us. The clothes hanger area was just behind the bathroom door, which would be crowded if you stayed many days. There was also a small private patio off the bedroom. We would overnight here again.

"Just okay"

3
24/02/2016

This is the second year I've stayed at this Best Western Hotel and found it pretty much the same as last year. The only exception was the beds were rock hard which made for a nearly impossible comfortable night's sleep. The grounds are beautiful and well maintained, complimentary breakfast is okay and most of all it's clean. It's very accessible to most places of interest in San Juan Capistrano, freeway access close and fairly quiet. If it weren't for the beds I would have given it a higher rating.

"Good for One Night"

3
21/02/2016

This location is good if you are passing through. The price is reasonable enough but it is noisy and the lobby area is very small. It is right by the freeway. Make sure to ask for extra toiletries. Not good for an extended period of time if you like a quiet place. One big plus is the staff. Very friendly and helpful people!

"Room Opinion"

4
15/02/2016

Great Hotel, Friendly Staff "But Noisy" Sometimes I feel they are in the same room with me. Lots of staff members running around in the morning. Sleep In Not possible. It just sounds like a whole army of people. I ll look for a better location of a room that is away from all the noise when they are getting started in the morning. Is their security onsite during the evening? If so that would have heard those people running around all night long and stopped them.

"great experience"

5
15/02/2016

I have been to a couple other hotels in orange county and this one was by far one the best! the employees were sweet and very helpful the room was clean, and the bed was amazing and so comfy! I loved that they had a area just for dogs for any dog lovers out there!

"Angeli is the best!"

5
08/02/2016

I stayed here for the first time to visit a local venue, The Coachhouse, to see one of my favorite bands. Upon checkin, I was greeted by Angeli in a most friendly manner, and my experience with her only went up, which was WAY above and beyond the call of duty. I am loyal to my own hotel brands, and have never stayed at a Best Western before. If they are only a fraction as nice as this experience, I would consider myself well off. I see lots of bands in this venue, and not only do I highly recommend this hotel if only to meet Angeli, but also because it is a nice hotel. Because of my experience, I will now only stay here when in the area. ~~Arthur

"Great Location"

5
06/02/2016

This hotel is very close to many things. We stay here every time we go to The Coach House for a concert. They offer a shuttle, and the staff is very friendly and helpful. Would recommend this hotel to anyone.

"not as great as previous stays"

3
04/02/2016

I have stayed here many times because it is easy for family who live near by. I even spent a 3 month period here once. This time however I was alarmed to arrive with a car full of groceries ready for my kitchen room to find that this type of room has been remodeled out of this hotel. I was mislead upon making my reservation and subsequent phone calls to the hotel before arrival that I could have this type of room which previously included fridge, and stove and full sink. I asked specifically for this again when speaking to reception but the clerk did not tell me that they didn't have those any more, which was true at the time I was talking to her. Not good for the reception to lie to the customer. She told me that I could secure that type of room upon arrival.

"The Very Best Hotel Value in Orange County!"

5
01/02/2016

Rob the general manager and his professional staff make the best western Capistrano inn the best place to stay in Orange county California. I have stayed at many many different hotels over the years but I have never found such great service and clean comfortable rooms like this any where else not to mention it is also the very best value in the area and in the best location it close to the beach and very quiet I find myself sleeping better here than I do at home. I will not stay any where else and coming from me that is a giant complement. I love this hotel! Marty Steves Chrysler Corporation 27 years 209-605-4444

"a great place to stay"

5
21/01/2016

i was pleaseantly surprised by this hotel. upon check in i was greeted by the hotel front desk staff and they didnt just check me in, they immediantly made me feel at home with suggestions for dinner and things to do in the area. when i got to my room i was very amazed to how clean and how modern it looked. the beds here were so comfortable, one of the best beds i had slept in at a best western. i very much enjoyed the breakfast that included fresh waffles with all the toppings and a couple pieces of saussage. check out was very easy and convienent, both ambers were very helpful. i definantly will be returning for a future stay!

"Great place to stay!"

4
20/01/2016

The place was great for the value. The only thing that I would say as constructive criticism, is that the driveway to enter the hotel is hard to find the first time around and when making a u-turn, it can be quit dangerous with all the traffic. A large sign pointing to the driveway, would help a lot.

"Excellent stay for a couple nights!"

4
10/01/2016

Easy access and walking distance to old town and the Mission! We were able to check in early and drive around town. We ate at Ruby's diner( a must for salads and burgers!!! Our room was clean and so were the bathrooms. Nice an updated and the free internet was nice but could not access it on or IPODS or Kindle fire!!? The morning breakfast was excellent and a nice way to start or day. Didn't make the time for using the pool this stay. Getting in and out of the hotel property is tricky and you must pay attention. Shopping grocery is close by as well as restaurants but you will have to walk a ways. Their movie theater is excellent ( stadium seating) in old town and Tuesday's are 5$. Go to Old town El Rio district lots of shops and restaurants.

"Very good deal"

4
02/01/2016

The hotel was clean and offered everything we expected. Wifi in room for free, good breakfast, and great location. Highway access easy, historic downtown within walking distance with great restaurants.

"Best Western Capistrano"

5
14/12/2015

The hotel is easy to access, always clean and always comfortable. A terrific value for the money. We like to stay the night after a concert at The Coach House Concert Hall in San Juan Capistrano. I highly recommend this Best Western.

"Great value"

5
11/12/2015

We showed up late looking for a room. The front desk was able to get us a room at a good rate and in the morning we enjoyed a free hot buffet breakfast. Doesn't get much better than this. I would definitely recommend this hotel if you are staying in town.

"Best Value, great Hotel"

5
05/12/2015

I stayed at this hotel back 10 years ago and it was nice then. Love how they modernized the rooms and added the flat screens. Great staff, room was clean, and hotel was nice and quiet. Comfortable beds and best of all was the complimentary breakfast. Food was fantastic, probably the best breakfast I've ever had at a hotel. Sausage was good quality, waffles were made for you, and they included 3 different fruit jams to go with it. Various yogurts were in the fridge, and they had various fountain juices as well. Great hotel, amazing value, would definitely stay again!

"sons wedding"

5
17/11/2015

Had a good time and this best western made it more special. Accommodations were great. Clean rooms, friendly staff and great breakfast. We will stay again when we are in the area and will refer family and friends.

"THANK YOU, JOHN...!!!"

5
15/11/2015

This place is amazing, one of the best BWs around! The pool is actually heated, jacuzzi adjacent, grounds are tidy and spacious (parking right at your door), the breakfast is super and the space enormous (no colliding into your fellow travelers going for waffles) -- and special thanks to John for getting us so fast on arrival, it was most appreciated. No wonder we love the BW Rewards program!

"November get-a-way"

4
12/11/2015

The motel is a very attractive property, in an excellent location. It is located very close to many restaurants and shopping. There was ample parking and access both in and out of the property was easy.

"Capistrano Inn Best Western"

5
27/10/2015

Fabulous atmosphere with accommodating staff and clean rooms. They are friendly and welcoming. Here is the best fact:The beautiful pool is extraordinary and so well maintained. Have visited this place many times and look forward to the next one.

"Good value for the price"

3
14/10/2015

This is for now the only choice in San Juan Capistrano. Front desk staff are very friendly and helpful. Nice clean rooms. The breakfast was very good with a wide selection of food, including some hot food items. Over all we had a pleasant one night stay. The only problem was no hot water. Hotel is about .5 miles from the center of the main tourist area and the San Juan Capistrano Mission.

"reservation on the fly excellent value at $119 per night"

5
10/10/2015

saw a flyer on the back off back pack some one was wearing and called the 800 number , called and gave reservation operator the location where i had to be near Dana Point CA , She gave me three choices within area I chose this based on price , excellent value and right off I 5 exit . super clean and well maintained property .

"Nice place...is it worth the price?"

4
08/10/2015

It's in a super convenient location, right off the interstate, which makes it a bit loud if you're on the wrong side. Extremely clean and has a fridge and microwave to help you save on eating out while traveling. A bit expensive for me, but I did sleep like a baby.

"Anniversary Weekend"

4
01/10/2015

The hotel was very nice. Breakfast was in a nice big room. It was spread out so you didn't have to wait in line. It was good. The staff in the lobby were very helpful. Amber C always had a smile and was always willing to help. Shuttle into town was great.

"pleasant stay close to San Juan Capistrano Mission"

5
28/09/2015

Nice hotel with all the amenities needed for an easy stay. Clean rooms with micro and fridge. Clean pool and hot tub. Included hot breakfast in a spacious dining room. Convenient location 1 block off interstate and just a few blocks to the Mission and numerous restaurants. A short drive to some nice beaches. Hotels are generally expensive in this area. Got a small discount through an internet discounter.

"A comfy place to stay"

4
24/09/2015

the staff was friendly,helpful and check in was easy and quick! A comfortable bed,and air conditioned room as well as wi-fi and a wide range of channells on the nice flat screen TV was so much better than I find advertised in other places I have stayed. The breakfast room was well stocked and choices were good.Hot and cold.

"Staff extremely helpful and professional"

5
17/09/2015

The staff were so helpful. When I went to check in, I was early and they gave me a room which the maintenance dept. was painting. The young woman who assisted me immediately straightened it out and gave me another room. When I returned later in the evening, I could not figure out how to lock the sliding door to the veranda. A different young woman in the office came to show me how to work it. Unfortunately it was broken. She immediately made arrangements to move me to a room with a working lock and even helped me move my belongings to the new room. Very professional.

"Best Western Inn, San Juan Capistrano, California"

2
14/09/2015

Not what I have come to expect from a Best Western property. Room quality poor due to age of facility. Coffee pot not plugged in and plugin located behind large dresser. Maid quality sub-standard (1 towel left for 2 people). No hot water for showers, just like warm.