Best Western Hotel Capistrano Inn,  San Juan Capistrano

4.0/5  - based on 388 guest reviews.
27174 Ortega Highway, 92675-2702, San Juan Capistrano, United States - See map
+1 949 493 5661 +1 949 661 8293

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> Room 1

1 adult

 

Hotel advantages

  • Spa
    Spa
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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The Best Western Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the Best Western Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the Best Western Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your Best Western Capistrano Inn room today! Enjoy your stay with us.

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Room 1

Guest reviews


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based on 388 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
127
Verygood
 
137
Medium
 
66
Poor
 
30
Horrible
 
28
Business Business 53
Couples Couples 124
Family Family 120
Friends getaway Friends getaway 43
Solo travel Solo travel 27
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Capistrano Inn,San Juan Capistrano
  • 4
    « One night stay »

    This hotel was very clean and very easy to jump off the interstate to locate and stay. There was a bit of construction in the area but still easily accessible. Staff was helpful and breakfast was really good.

    5
    « Group Experience »

    Thank you to Robert and staff that helped our mission group with a space to enjoy the day and for our pizza dinner! This was a fabulous place for our group to unwind in the pool and hot tub, and then enjoy a quiet place to share with each other our memorable moments of our trip.

    4
    « St Joseph's Day »

    Great location for St. Joseph's Day and the return of the Swallows, to Capistrano. We walked to the mission and shopping center, visited the old town and depot. Plenty of places to eat and closed to the freeway. Nice, clean hotel.

    5
    « Really liked this place. »

    Really clean rooms and nice decor. We had a patio. Grounds are kept up well. Spa near the pool that we used. Small but we enjoyed it. OK continental breakfast. Really enjoyed our night here. We asked to be put on the side that's not next to the highway just in case the noise was bad.

    1
    « Freeway noise is loud for half of the hotel »

    This hotel is right next to the freeway and almost half the rooms face it. There is no soundproofing and I could actually see light through cracks around the door so that didn't help. The freeway noise was so loud that I couldn't sleep most of the night. I am not a light sleeper and usually sleep well at hotels. If you can get a room on the other side its fine (my friend's room was there) but if its a sold out or close to sold out night you may be out of luck.

    4
    « close to I-5 »

    whether property location is convenient or too close depends on the room location. the first one assigned had pronounced freeway noise. we requested, and received, further east away from I-5. that worked, although if the outside temperature was warn enough to use the balcony the noise would be audible. staff was helpful. breakfast option were "standard" but well presented with a full time attendant.

    4
    « Good overnight hotel »

    Very convenient next to freeways. Also close to the Coach House. We went to a concert and it was nice to drive back to San Diego in the morning. The hotel was clean and quiet. Breakfast was included and it was ok. Self made waffles, breads, yogurt, cereals, sausage and egg patties etc. I thought the bed was hard and kind of uncomfortable but other people liked it. The pool was closed for yearly maintenance but we weren't going in the pool so it didn't effect us in the least. Will be back in April. Recommend the hotel especially for convenience and price.

    5
    « San Juan Capistrano »

    just half block off the 5 north Ca. Freeway and front entrance is on the real busy Ortega Hwy. We really enjoyed having a inside room not far from entrance but also close to pool and spa area and breakfast area. We saw there was even a laundry area didn't need this this time around but so very glad they had laundry area as in last few stays with Best Western we really needed that service and they didn't have it. This time we needed dry cleaning but they didn't have that service. There was a service into town with in three miles .

    4
    « Nice »

    Customer service from the gate was great, accommodations, price, clean rooms and a nice continental breakfast. Must say, I don't stay at Best Western often, however, this is one of the nicest Best Western I have experienced! ??

    1
    « Unable to shower do to clogged drain and dirt debris ... caused a inconvenience after going out to celebrate .. »

    Unable to shower do to clogged drain and back flow debris .... complained did 3 days have not received a phone call from the manger or the general manger ... being ignored .... left several messages staff is telling us they left for the day .... this is a serious issue ... after celebrating our friends 60 birthday looked forward to a shower in the am to go to brunch with our friends

  • 5
    « Perfect location. Great value »

    Great location great value. Wonderful staff. Clean facility. Breakfast adequate . Sheets towels excellent. Beds were very comfortable Great nights sleep. Quiet room....staff very accommodating. Casey, his brother and Amber were amazingly attentive.

    5
    « Location, Location, Location »

    Great value hotel. Located close to freeway, beaches, San Juan Capistrano. They provide a shuttle up to three or so miles from property. You can walk into town. Nice breakfast. Best to request quiet location. Staff was helpful. Room was clean.

    4
    « Enjoyable stay »

    Staff friendly and knowledgeable. Good value. Good location. I have stayed here before. and will stay here again. Recommended visiting friends and family to stay here and have not heard of any complaints and they said they enjoyed their visit.

    4
    « Best Choice in So. OC »

    The BW in San Juan Capistrano is always my hotel of choice whenever I'm in So. Orange County. The rooms are well done and spacious and their Staff are always welcoming and polite. They also offer breakfast until 10am which is something I appreciate. It's easy access to wonderful downtown San Juan and near several freeways. The best part is their pricing, it can't be beat! You can't go wrong with this hotel!!

    5
    « Excellent staff »

    We were very comfortable. We attended an event at the Arts Center in Costa Mesa and drove home to San Diego in the morning. It made a big difference not having to drive all the way home late at night, and was a great place to spend the night.

    3
    « Average hotel for price. »

    The price and room were what you'd expect, nothing fancy. Just needed a quick overnight with decent price on road trip. Thankful the room felt clean and nothing looked dirty. The bed was creaky and uncomfortable. When I checked in, I was not informed of the check out time or that free breakfast was included.

    4
    « Room just like what the pictures show »

    The room was a great surprise. Very spacious. Everything worked. The Internet was good enough to run our Netflix on the computer without buffering. It was great to have breakfast go until 10 AM. I was on vacation and didn't want to be forced to be up and out before 8:30. The breakfast was good. The usual. It was totally spread out around the big room. I think the only thing I noticed was they need to regrout the shower tiles or they will have water/ mold behind the wall. There was a lot of highway noise to have the sliding door open. But was a nice idea to have a balcony out the back when you are on the ground floor. (place is biult on a hillside)

    1
    « Hotel stay disappointing »

    We stayed at this hotel a year ago and it was nice and convienent so we went back this year. This year it went downhill. Transients in the breakfast room and around the hotel. The maid cleaned my room but failed to close the door when finished. Who knows how long my door was open. The staff didn't seem to care when I told them. The rooms are fairly clean but it seems as though people are living in the rooms this year. Lots of smokers outside. The location is great so it's to bad the hotel has gone downhill

    5
    « Great place to stay while visiting Capistrano! »

    This property has easy freeway access. It is clean and has attractive grounds. The staff was friendly and helpful. They told us about attractions nearby and gave us maps, etc. The hotel provides a shuttle that took us right downtown although this is walkable for those so inclined. There is lots of shopping nearby. Breakfast was provided in the spacious conference room.There were hot items as well as cereals and waffles. The room was equipped with coffeemaker, microwave, and refrigerator. The mattress and pillows were very comfortable. The price for our accommodations was very reasonable considered all that is offered.

    5
    « My stay at Best Western »

    Hotel was clean service was good breakfast was as expected over all good hotel and stay staff was helpful in places to see directions to those places was correct can not say enough about the staff and hotel

  • 5
    « Excellent choice »

    Management better than excellent! Great location and very easy to access all freeways and the city. .Rooms clean, large and very comfortable. We will without a doubt stay here again when in the area.Best value around.

    1
    « So Cal best Western »

    This southern california best Western had bed bugs all over the entire mattress... Didn't notice till after the 2nd night and had bites all over the bottom portion if my body.... Including my crotch... Honestly so ridiculous... Also the lady at the front desk at check out said she would refund my entire stay but in reality only took 20 bucks off the total... Oh ya did I mention I was hospitalized because of an infection I got from the bugs.... Ya awesome best Western thanks again for the terrible visit and service

    5
    « Best Western »

    Great, value hotel. We were close to the wedding which made it nice but the hotel was clean and quiet (even though it was close to the freeway). Breakfast was a plus! Additionally, it has a nice dog run area.

    3
    « Decent and reasonable »

    Fairly low price for the area and satisfactorily clean. Serve yourself breakfast has enough variety and quality to satisfy most palates. I've stayed here a number of times in the past 5 years or so and return because it's competitively priced for the area and adequate for our needs.

    3
    « Family visit »

    Location was great for our needs. The entire staff were friendly and helpful. The carpets in the rooms need to be steam cleaned frequently to avoid the mildew odor we encountered upon our return to the room each night after being closed up for the day.

    5
    « America concert »

    4th time staying here. Always a pleasure. Very nice rooms,location,shuttle service. Ck in staff very friendly. Have recommended this hotel and other best westerns to friends and family. Looking forward to our next stay in November at a best western

    4
    « Nice place »

    The hotel was great and very comfortable and clean. There are a few issues (maintenance) that could be addressed (the door to room 114 has a gap on the ground leading to outside and the trim in the bathroom near the tub is in need of attention) but they were small things. The staff was kind and the bed very comfortable. I would happily stay again!

    5
    « Holiday »

    Fabulous place clean and friendly very comfortable and local for everything well worth a visit. excellent for tours to universal disneyland legoland knotsberry farm beaches and much much more all shops within walking distance

    5
    « Will stay again »

    In the area for personal business. Perfect location for our needs. Staff have been very courteous and helpful on the 2 separate visits to this property. Breakfast was not fancy but certainly has variety. Cereal, eggs, waffles, yogurt, etc. Room had fridge, micro, and even a recliner. Property is older but the rooms are nicely updated and comfortable. I like the spa by the pool. Selection of restaurants over the freeway. And found a favorite conveniently few miles up the freeway.

    5
    « Stay at the Best Western in Capistrano CA »

    This hotel was as comfortable as home!! The bed was amazingly comfortable, the room was very clean, the free breakfast was delicious!! I was especially pleased with the friendliness and politness of the employees!!!!!!

  • 4
    « Nice, clean rooms. Great they accept pets for only a $10 charge. »

    Comfortable rooms. Great pet policy. Nice staff. Breakfast fair at best, but overall a good value and freeway close. Only decent hotel we found with a reasonable $10 surcharge for pets. Motel 6 had no surcharge but rooms were uncomfortable, beds hard as rocks and room directly over the freeway with poor noise cancelling windows. Best Western was $30 more but worth it.

    4
    « An excellent reasonably priced hotel in San Juan Capistrano. »

    I stayed just the one night at the Best Western Capistrano Inn and had a very pleasant stay. The hotel is in a good location for visiting the historic San Juan Capistrano and Los Rios areas, the hotel is clean, comfortable and reasonably priced. My King Deluxe room (No. 405) had a balcony with a nice view and the cost was US$163 including taxes. I would certainly recommend this hotel and would happily stay here again if in San Juan Capistrano.

    3
    « The 5 »

    This Spanish style BW has 2 categories of rooms: rooms facing the pool and rooms facing the dreaded I5 about 100 feet away. We got stuck in an I5 room. If this is your only option, pass. Otherwise, clean room with comfortable beds and pleasant staff.

    5
    « Great value, good location »

    We had a great one day trip to San Juan Capistrano and this hotel was perfect for our family of 4. The walk to the Mission, restaurants, petting zoo and train station was fine, but the hotel also gladly provided shuttle rides upon request. The pool was a nice break from touring. We will stay here again.

    4
    « VERY Pleasant Surprise Staying Here! »

    This newly remodeled hotel was a pleasant surprise to our trip. We booked at the last minute and were not expecting to find this gem. From the EXTREMELY pleasant, helpful and accommodating front desk clerk--to the complimentary breakfast and staff, to housekeeping and grounds; we had great service in a very clean, quite environment. This hotel is pet friendly and makes sure both the pet lovers, and the "not-so-much-" pet lovers are both happy. This little property packs a big punch for us. Best Western is usually not the first place, or even on our radar,to chose when travelling. This experience not only added it to the list...it moved it up quite a bit!

    4
    « Above average and good value »

    Room was clean and modern. Bed comfortable. Shower was roomy with good hot water. The free wifi had strong signal. Staff was welcoming and friendly. The complimentary breakfast buffet was very nice with eggs and sausage, waffles, cereal, yogurt, etc. Self parking was very packed the evening we arrived due to a local rodeo but was fine by the next morning. Location next to I5 and minutes from downtown SJC and Mission was very convenient. Would stay here again.

    5
    « Bw »

    Everything was great. A little hard to find but easily Lyft availability the rooms are clean. The front desk helped us with early check in everything went smoothly. Would definitely recommend this hotel

    5
    « Clean, Up-to-Date, Welcoming »

    The San Juan Capistrano Best Western is a very nice little hotel. The rooms are quiet, up-to-date, don't have any bizarre decor going on. It's close to everything you want to do, assuming you're driving. Internet is free and works. Breakfast is well-presented with many options, although the food is just okay, but for a free breakfast it's definitely at the top. Staff has always been helpful and courteous. I stay here regularly and am glad to have it as my go-to spot in SJC.

    4
    « Better than most Best Westerns »

    Stayed two nights around Labor Day. Hotel is a converted Motel with two storeys and entrance from the outside of each room. The rooms were clean and well provisioned. Front desk staff were excellent. Not easy to walk places from there. Breakfast was good. You're next to a highway and soundproofing from other rooms isn't great,

    2
    « BUGS/TERMITES IN ROOM »

    Reported BUGS in our room to staff members and managers on two out of the three nights all they were able to do was adjust my final invoice by $90... slap on the face for me and my family. Hope management can satisfy my request. Never experience BUGS before and I usually stay at hotels weekly do to business trips.

  • 5
    « A great getaway! »

    We've been coming here for 25 years and have never been let down! The rooms are always clean and Robert Qrether and his staff are great! Complimentary hot breakfast served every morning and the pool and jacuzzi are the best! Have used the shuttle service many, many times to transport us to the Coach House to see a show. A great place to stay for couples, families and friends! Highly recommend this hotel!

    2
    « Security Issues »

    When I was given my room and made my way to enter my room I found the room already occupied by a homeless man who had somehow gained entry. It was quite frightening. While I was put into a new room that experience plus the overall property condition made me feel very insecure through the stay and I will not be staying there in the future.

    5
    « Excellent place to stay near the mission! »

    I must comment on how professional the management and staff have been to me during my stay in San Juan Capistrano. I am helping my family for a week, and they have been so accommodating! The room has been so comfortable and clean and I love the balcony where I can see the birds and trees, especially in the morning having my coffee! This is my second visit to the Best Western in Capistrano. I didn't comment the first time but I wish I would have. I will be here again to assist my family every couple months this will be my home away from home. Thank you so much for making my stay so nice.

    5
    « Soccer Tourny »

    The hotel was clean, rooms are comfy, and the pool was perfect for the soccer team to relax in after a long day of games. The location was good for all the different fields we had to be at. Free parking, Wifi, and breakfast was extremely convenient for the busy soccer schedule.

    4
    « Poor housekeeping service policy, but otherwise good »

    This was a great location, a comfortable room, nice grounds/pool, and an enjoyable breakfast. The cost was favorable per our research re the area. They have an unusual housekeeping policy as to making up the room. Suppose you wanted to sleep in and put out the "do not disturb" card. At 11 AM you go out for the day, at which time you remove the sign. In my extensive hotel stay experience, I have never been to a hotel that expects you to call the front desk to say you are now away from the room, so please send the housekeeper to clean it up. Usually, once the sign on the door has been removed, the housekeeper comes back, and if upon knocking no one's there, enters and makes up the room. After two of our five days, we had no housekeeper come it, we inquired what was going on, and were THEN told by the Supervisor of Housekeeping, and the desk clerk, whom we contacted, that their policy is to have the guest request a housekeeper at any time that they'd "deployed" the "do not disturb" or the housekeeper would not come back to check, nor enter the room even if noting the sign had been removed. A word to the wise, they don't inform you of this at check-in, no sign is posted; we were told it's in the fine print somewhere!

    4
    « Nice place, nice people »

    The hotel is located very conveniently for access to San Juan Capistrano, along with just down the street from the horse event park. The service oriented staff far exceeds most hotels. The facility may have been built years back, but they have made such an attempt and succeeded to upgrading. It's comfortable and relaxing. It's our choice to stay there because we are assured of service, and a nice place that's central to all. Not to mention not generally over priced.

    5
    « Clean and nice people working »

    Great hotel to rest and keep going on business or keep driving the next morning courteous people and help full when you need something. Really recommend this place to stay one night or all the weekend

    3
    « Outward appearance: »

    The fencing around the best western Inn is unattractive and next to a very fast paced freeway entrance. Their is only one turn option to the right when leaving the property. Expected a much better quiet area without the hassles.

    4
    « Very Good stay »

    Very nice hotel and enjoyed the stay. the Breakfast was very good and had a good selection of foods. The sink was a little slow but nothing to cause us to not return. Nice and clean inside the room and around the hotel.

    5
    « Great location and nice room »

    The hotel was in a great location. The only difficulty incurred was not being able to make a left hand turn into the grounds. We had to go up the street and make a u-turn and come back down to enter the grounds. The staff were extremely friendly and helpful. The room was very clean and a good size. Internet worked great and the hot breakfast was good.

  • 5
    « San Juan Capistrano Stay »

    Very convenient location; close to everything; Nice rooms and very helpful staff; clean grounds and quiet; even though the hotel was sold out, the noise was minimal and the pool area was controlled and calm.

    4
    « Soccer Tournament »

    Very pleasant stay for a moms/sons soccer weekend. We enjoyed the great location and friendly staff. We felt safe and comfortable. Restaurants and shops within walking distance. Would stay again for future trips.

    5
    « Great location, good value »

    We stayed here for 2 nights while visiting multiple cities on our trip. The hotel was clean, up to date and amply supplied with towels, coffee, etc. I noticed and appreciated a "clean" remote for our TV. I always appreciate having a balcony so I spent some time sitting there. We also used the pool both days we stayed here. There are multiple restaurant choices within walking distance and the San Juan Capistrano Mission is about a 10 minute walk from the hotel. Cathy at the front desk gave us a very warm welcome which set the tone for our stay.

    5
    « perfect location »

    the rates are always competitive the area is amazing pool perfect staff over the top quick easy access to 5 makes this a great stay for all the areas we did Oceanside San clement and Laguna all comfortable with a real easy access to Dana point and all the kayaks paddle boards sail boatsAND BEACHS NEAR BY and its great cable great tvs very roomy rooms with awesome breakfast THANKS BEST WESTERN

    5
    « Great Hotel »

    This is a hotel that we have stayed at a few times and I would not hesitate to stay there again. One reason is the freeway access and how close it is to the beach. Also, it is comfortable and has an excellent breakfast room. I will be staying there again and recommend it to my friends as well.

    4
    « Would Recommend! »

    Super friendly staff, clean room, decent price, good breakfast, everything we needed for a one night stay. The pools looked very nice. We arrived late and the only problem we had was parking. It's a quaint hotel I would recommend!

    5
    « Great Hotel that Worth is the Stop »

    I grew up in Southern California although I have not lived that for thirty years. One the annoying thing about San Juan Capistrano is the it is half-way between Los Angeles and San Diego. So, you tend to spend the day in San Juan Capistrano but never the night. Well, at the beginning of June, I finally spent the night and it was in this wonderful hotel. I regret that I did not do it sooner. This hotel has beautiful and it is more practical than many of the bigger resort hotels. I was in Room 315. It is next to an outstanding pool and I was able to park my car in front of the door. The personnel was great from the moment I arrived. If I ever fly through LAX, I will make the 1 hour drive to stay here again.

    5
    « Very nice »

    Everything was perfect including the pool, breakfast and the employees. We were there for a prom down the street. We didn't even want to leave the hotel. It was a great experience. We were in the pool most of the time.

    3
    « Conveniently Located - And Good Breakfast! »

    While the rooms are average (which isn't bad), the Best Western Capistrano Inn is convenient to Mission San Juan Capistrano, San Clemente, Dana Point, and many other locations on the coast and inland. The breakfast included was a lot more than we were expecting, including make-your-own waffles, sausage, eggs, yogurt, cereal, toast, bagels, and fruit juices and coffee. All the rooms appear to have balconies or mini-courtyards.

    2
    « Buyer beware »

    Value at this hotel just isn't there. For the price that we paid for the room I would have expected a cleaner room, a quieter room, and a better breakfast buffet. This hotel is a 2 star hotel at the very best. I would have preferred a Motel 6.

  • 2
    « Not very good. »

    Uncomfortable beds, fleas in room. Breakfast was a nice perk but the food was somewhat bland. Glad we only stayed one night otherwise we would have left covered in flea bites. Will definitely look for other options when staying in the area. Price is too much for the poor quality.

    4
    « Megan! So Helpful! »

    We were heading to Capistrano to a wedding and needed a hotel and REALLY needed an early check in to change and go to a 4 pm wedding. We called from the 405 fwy and Megan answered and said to come ahead. We got there at 11am and she had a perfect, clean hillside view room ready for us!! (3pm usual check in) The entire staff was friendly and helpful-even the morning staff at breakfast.

    4
    « Wedding Stay »

    Our large group stayed here with a wedding block 5-18-17 and we enjoyed ourselves. Granted, it is an older hotel. It needs updates, but what it may have lacked in renovations it made up for in service. The staff was most accommodating. The breakfast was held open a few extra minutes on Sunday morning for late risers. The van was able to help get people around to the Old Mission area. Best of all, the pool is just as nice as it looks in the pictures and is great for breakfast or what ever you may bring.

    2
    « Never again »

    I think this hotel is preparing for Halloween. Lots of cobwebs! Especially in the dining area. Surrounding area was nice. Lots of things to do. The only good thing about this hotel was the free shuttle service!!!!!

    5
    « Good price, great location... »

    Perfect place to stay when in San Juan Capistrano. If you take the train into San Juan Capistrano (highly recommended), the Best Western will pick you up from the train station before 7pm. A quick drive or walk into town. The rooms are nice, the pool is heated, and the breakfast includes make-your-own waffles.

    5
    « front desk staff lovely »

    Everyone was very helpful & friendly. Beautiful city, No Vehicle and still managed to get around easily. Very convenient location.. Hotel offers shuttle for 3 mile radius so able to access what was needed

    4
    « Adequate Accomodations For Budget Minded Travelers »

    Aside from some maintenance issues, it's a fine, economical choice in the area. The peephole in the door was broken/removed, and the hole in the door is stuffed with paper. The chain on the door is broken, but there is a deadbolt, so it's safe. When you enter your room the first time, check to see the windows are locked. Furniture is dated, but room is clean and adequate. Front desk staff was very welcoming and accommodating. Pool is nice, and there is a hot tub. Convenient location off I-5 and close to downtown SJC and some good restaurants. Mattress sucks. Very firm. Woke up with back ache. Overall, I'd recommend.

    4
    « Enjoyed our short stay at this location »

    After a crazy day in traffic driving the coast up from San Diego, we stayed all night one night at this location. It was clean, quiet, and comfortable and San Juan Capistrano is a very pretty area. We had a King room with a microwave, frig and they offered a decent full breakfast. We had a balcony with a nice view. Was a good value and we will definitely stay again if in the area. Recommend this one.

    5
    « The very best hotel value in orange county »

    I've stayed at many different hotels in orange county over the years this is by far the nicest cleanest well staffed best value hotel anywhere in orange county The location is the best you're a few minutes from the ocean and years close to everything but yourself enough to be out of the crazy traffic But still close enough to go to Disneyland or wherever else you want to go I highly recommend this hotel

    5
    « Best Western Capistrano Inn »

    Great location. Just across the freeway from Mission San Juan Capistrano. Rooms were clean. Staff was friendly. Excellent breakfast buffet with lots of options. Nice pool area. Free WiFi was fast. Would definitely stay here again.

  • 5
    « good choice »

    This hotel was everything I expect form Best Western. Clean, great staff & good location. I spent the night at this location for a family wedding near by. Being right off the freeway was convent but once inside your room you couldn't hear the freeway.

    4
    « Very Comfortable »

    We requested a room that was on the quieter side of the hotel (away from the highway) and it was great. The room had a small balcony that allowed us to open the sliding door and get the warm ocean breeze and fresh air. The room was very quiet allowing for a good night's sleep. The bed was very comfortable and the room was large. The breakfast room is very clean with a good assortment of hot and cold breakfast items (eggs, bacon, breads, cereals, waffles, juice, coffee/tea, fruit, etc). A good selection for any appetite. Hotel staff was very courteous and helpful. The hotel is a short walking distance from downtown San Juan Capistrano.

    5
    « AWESOME »

    Great staff. Breakfast was great!! We were very please with everything. Amber went above and beyond what we expected for the shuttle service. Made our stay so easy to be able to see the town. Can't wait to go back.

    4
    « Hotel room/service »

    I would recommend staying at the Best Western Hotel for anyone visiting San Juan Capistrano?it is in a good location and the staff are very responsive and helpful. We would probably stay there if we return in the future.

    4
    « Great location, value, breakfast and service »

    We stayed here to attend a wedding at the cathedral and found it to be an excellent location to access the mission and the church plus downtown San Juan Capistrano. We enjoyed the outstanding breakfast selections. The rooms were clean and the beds were comfortable. The price is right!

    4
    « Average stay »

    This was a nice and inexpensive place to stay. We stayed one night. Close destance to the beaches. Breakfast was good. Nice area to eat in. We sat pool side, nice warm morning. Nice variety of food choice.

    5
    « Renovated & Awesome »

    Booked a Friday night stay due to attending a concert at the Coach House. Capistrano Inn is a partner hotel offering a discount to concert goers. We stayed here years ago and liked the location. Booking the room was easy and quick. Requested a ground floor room and when we arrived our room was ready and as requested. Checkin was friendly and quick. Convenient parking in front of our room. The inn was recently renovated and is better than ever. Great complimentary continental breakfast, in room coffee, spacious, clean, fresh rooms with comfortable beds, large TV, refrigerator and wifi. We appreciated the additional convenient plug in strip for our phones and computers. No searching for a plug. The shower head was great having multiple massage settings. Lots of hot water and water pressure. Pool area was clean and inviting with pool towels neatly placed on each lounge. Loved the snack area in the lobby stocked with ample selections of wine, beer, soft drinks and goodies. Free shuttle service to local venues including the Coach House. Driver was courteous and professional. Highly recommend this Inn, great value and exceptional customer service.

    4
    « A very pleasant experience »

    I don't often get the opportunity to travel, but being that my daughter and her family relocated from Chicago to southern California, I was finally able to visit them. I rode the Amtrak from Albany, Or and this location worked out quite well. Walking distance from the station took me around fifteen minutes or less. Room 405 was in a quiet location. It was suitable for me and I would definitely stay there in the future. I was completely satisfied. Employees were helpful and appeared to be hardworking individuals, especially in the housekeeping and continental breakfast area.

    2
    « Don't stay here »

    This place is in need of improvement and renovation. Carpet in room was frayed, signage to hotel bad. Room was very dark and shabby. Won't stay here again. Needs to be upgraded. Not up to Best Western standards.

    5
    « Good choice »

    This was an excellent choice and I would stay again. I wish the room was a little less expensive. It was a convenient distance to the horse show my granddaughter was competing at. The staff was friendly and very helpful. The room was very clean and the bed comfortable.

  • 4
    « Vacation »

    We really enjoyed the town of San Juan Capistrano. So many interesting sites to visit. We had good service and the service counter guy was helpful to me on a couple of decisions. First he helped make a good choice for our room site. Then explained how to get to another shopping area I was interested in visiting. But my favorite site was our visit to the Mission which is close to the Best Western Inn.

    5
    « Great customer service »

    I had the pleasure of spending two nights here while visiting San Juan Capistrano Mission and the surrounding area. The one thing that stood out most was the amazing customer service. From Steven at the front desk who patiently checked us in to Lori at breakfast who went above and beyond and Arnulfo who safely drove us around the city, we could not have asked for a better staff. The rooms were clean, the amenities were nice, and the grounds were well kept, but the customer service is the reason I would recommend this Best Western. Thank you Steven, Lori, and Arnulfo!

    4
    « Good Time and Awesome Staff »

    Clean, comfortable hotel well worth the price. The staff was very nice. A Big thanks goes to Lori who had our breakfast ready and to Arnulfo who kept the grounds and pool area looking fantastic. Also, he was kind enough to provide a short shuttle ride to our hiking area. The weather was perfect and we enjoyed most of the amenities the hotel offered. Everything you need in this area is just a short walk away.

    5
    « Great location to Mission »

    Wonderful staff. Good selection of breakfast items. Clean rooms with balcony view. The staff was very professional. We were allowed to check in early in order to visit the Mission and the basilica of San Juan Capistrano which is less than 5 minutes from the hotel. Thank you for a great experience.

    4
    « Best Western Capistrano Inn, San Juan Capistrano, CALIFORNIA »

    Very pleasant staff, nice facility and enjoyable breakfast with make your own waffles, eggs, sausage etc. Close to the San Juan Capistrano Mission. Easy access from expressway. Restaurants nearby. We would recommend this Inn.

    3
    « Not bad for the price »

    The highlight was the included breakfast. The two ladies working there were really nice and went out of their way to give great customer service. Even though it was a small buffet/continental, they were trying to serve you as well. The room was average but clean. Reception was OK and were attentive and not rude.

    5
    « Great Experience »

    We enjoyed the stay at this hotel. Very close to everything that we needed for this short visit. We actually did not try the buffet as we had to leave, but it sure smelled good!! The only problem was trying to exit the hotel due to traffic, but figure this is everywhere in this area. We made it work without much of an effort.

    4
    « Mission San Juan Capistrano »

    We made a last minute reservation. We wanted to go to the San Juan Capistrano Mission. When we got there we were more than pleased with our accommodations. the front desk was very efficient and nice. The room was very clean and had a microwave, a bigger than usual refrigerator. There was a big screen TV, a very nice king size bed, a little patio and an iron and ironing board. There was also a pool and a Jacuzzi. In the morning there was a very good breakfast with eggs, toast, waffles, fruit, juice and coffee. We had a very good stay.

    5
    « our stay at best western »

    our stay was great good location. next to freeway. not to noisey. great food in area. close to beach area and harbor. lots of nice shopping and resturants . you can catch shullte all the way to lauguna beach in summer make sure you visit san juan Capistrano mission and gift shop

    5
    « Clean, comfortable room near far more expensive places to stay »

    We stayed two nights while visiting friends. Surrounding hotels closer to the beach were far more expensive but not significantly better. We were comfortable. We had out dog with us and appreciated the small dog yard adjoining the parking lot which was clean and well tended. The beds were perfect and the shower had great water pressure. Location alongside the freeway was convenient and did not add any noise.

  • 5
    « Awesome weekend in San Juan Capristano »

    Definitely one of the nicest hotels I've stayed at for the $$$. I will recommend this to everyone and I will now always stay at best Western Hotels if one is available. It's very close to the freeway which means no nice views but there was no traffic noise at all, even when we were at the pool. I've never been to a hotel that had so many staff members on hand to assist you. It was GREAT!!

    4
    « Good location »

    The hotel is located with easy access to the Ortega Hwy and I-5. Close to the San Juan Capistrano Mission, it was also a short drive to the beach. Nice pool in quiet area. Please note: This only has exterior stairs. If you are disabled or physically challenged, as my husband and I are, be sure to request a ground floor room. We will stay here again.

    4
    « Last Minute Booking »

    Nice hotel. Typical BW property. Clean and friendly staff with best FREE breakfast in the business. I am Platinum with BW (And Hilton) and try to stay at BW when i can. I booked this within an hour of arrival and was happy to get a ground floor room in the back on a busy friday night. Staff was great, room was nice. Location was perfect situated just off the interstate.

    5
    « Great weekend escape. »

    I never review hotels but this is a great place to get away, nice little town walking distance and the nearby beaches are very nice. there is a petting zoo parks and trains stop in town as well. by the way don't have to worry about train horns.

    5
    « Great Handicapped Room »

    The hotel was in a convenient location to visiting nearby family, the mission and the little downtown restaurants and Dana Point. Very clean. Handicapped room worked well with wheelchair and it was refreshing to be located in a central location rather than most hotels that place handicapped rooms facing parking lots or backend of buildings.

    4
    « My Best Experience »

    This is hotel is quite small but the service is good. I like the people. The hospitality of the employees are good which I can give a 3-star on this. The amenities are not that good like the top notch hotels in the area but I can say this is affordable hotel to those who would like to go to a budget type of hotels.

    4
    « Great Loaction »

    A perfect place from which to visit a historic town . Close to everything. The property is well maintained and has ample amenities. The property is not a Best Western Plus but it should be. Worth the price. A great value.

    4
    « Nice property »

    Comfortable bed (really soft), great breakfast, great pool, convenient, good price. Enjoyed the bed, especially, after a long day on the road. The property is not new, but so well maintained you can overlook it. A little tricky getting in and out of the driveway at rush hour...be forewarned!

    4
    « Convenient Location »

    Nice affordable stay, close to the 5 freeway, with good access to the Mission, and Dana Point is only 4 miles away. The staff was very friendly, the pool was a lot of fun, and things were well organized and clean throughout.

    4
    « Convenient Location »

    The location is .5 miles away from wedding we attended @ Serra Plaza. We used the complimentary shuttle. This hotel is cheap compared to other places in the area. I had kids with me so I took the bottom floor. Internet speed was just average. I would definitely consider this place again if I go back to SJC.

  • 5
    « Good Quality, nice location »

    Nice comfortable clean room. Excellent staff. Good breakfast both mornings! Shuttle service available to train station and tourist locations. We had a great time! The staff was friendly, the pool was clean and the Hot Tub was HOT!

    3
    « Large room, oldish look »

    Nice large room, great large Vizio hd tv. In room fridge, turned off. Nice large overstuffed rocker, new high king bed. On the downside, no elevator, toilet required multiple flushes to get rid of solid waste. TV remote did not work from rocker, had to be in bed.

    3
    « OK hotel »

    Our room was very clean but we had a major problem with out front door lock which took 15 hrs to fix. The dog park was not well kept and no poop bags were provided for the pet owners even though we had to pay extra for having a pet.

    4
    « 2 night stay »

    We stayed there for 2 nights. Family room with 4 people, one room, 2 queensize beds, fridge, free wifi and an amazing pool. It was a really nice stay! 100% to recommend! Perfect for a short and spontaneous stay but also good for a planed night!

    4
    « Nice rooms »

    Property looks old from the outside and I was a bit dissappointed driving in. I also didn't like the fact that it was a motel. However the rooms are beautiful. Free water in room and free breakfast to go. I would definetely stay here agin. Good value.

    4
    « RECLINERS AVAILABLE HERE! »

    For those of you out there who no longer sleep in a conventional bed and have been unable to find a hotel room with a recliner in it, you need look no further. This Best Western delivers the recliner of your dreams upon request. We only stayed one night but my husband was a very happy camper as a result of being able to sleep in such a comfortable recliner. Bravo!! Many thanks to the mgt.

    4
    « Charming clean and convenient »

    I stayed here for 4 nights and it was very nice. Super comfy beds and pillows. Clean and loved having a fridge and microwave in my room. Free parking too. Pool looked really nice but my schedule did not allow me time to try it out. Front desk people were all very friendly. I would definitely stay here again!!!!!!

    5
    « dana point vacation »

    The hotel was very clean and the staff went out of their way to help us in every way they could. Breakfasts were well presented and the pool was great. Beds and pillows were very comfortable. I can't say enough about the friendliness and helpfulness of the office staff.

    5
    « Would Stay here again! »

    The front desk were extremely helpful and friendly. The breakfast girl was very helpful with finding what you need. Presentation of food was clean and organized. Would come back again if in the neighborhood.

    2
    « Dirty »

    Room seemed new but the was not vacuumed enough. Found an earring and hair on the bathroom/sink floor. Room was on the first floor so the it felt humid and the odour of the new bunk beds were too strong. The photos on the site does not equate to reality. If you're okay with a typical 2 star motel, then I think it's fine. But it was like a road side motel.

  • 4
    « Pleasant Surprise Tucked Away Just Outside LA »

    What a total surprise when we arrived at this hotel - it was very well maintained both inside and outside! I would highly recommend to anyone going through that area. When we arrived at the hotel (in June) we turned down the air conditioner and went to grab dinner - I could have spent more time here... Anyway! When we got back to the room it really had not cooled down very much so we called the front desk. I kid you not within a half hour we had a brand new AC installed - now that's service! As I mentioned this was a very pleasant surprise stop and I would like to go back. Capistrano is historic and has it's own charm!

    1
    « Rooms blocked for a wedding »

    No rooms were available even though the bride was guaranteed a block of rooms for out of town guests. Called to make a reservation and the clerk stated they never heard of the bride. Awful service. The clerk was inexperienced and of no help.

    4
    « 4th of July get away »

    My daughter and stayed for 2 nights over the holiday weekend. From the moment we arrived until we checked out the people working there were amazing. The ladies who greeted us each morning in the community center couldn't have made us feel more special. We plan to stay there again in the near future!!

    5
    « Perfect hotel experience »

    From start to finish the staff at th is property was perfect. I called in advance to request a room on the ground floor. No problem. I called for an early check in- again no problem they had a room ready for us. We were greeted by a very nice lady by the name of Amber. She was terrific. The shuttle service that they offer....super great. They dropped us off at the restaurant we went to and picked us up. Our room was clean, and we loved the fact that it had a balcony. The breakfast they served was tasty. Enjoyed the pool and hot tub as well. All in all a great stay

    5
    « Great Location! »

    Went to San Juan Capistrano for a short get-away. Since I loved my experience in the Best Western in Old Town San Diego, I wanted to stay at a BW again. No disappointment! Beds were just as comfy as I remembered. The location is excellent! It is right by the freeway, 10 minute walk from the SJC Mission / Old Town and 10-15 min drive to the Rancho Mission Viejo Riding Park (for Blenheim Equisports events). 1st time I enjoy the breakfast at a hotel, and I was impressed. I will continue to stay at BW if the price continues to be the best around. ;)

    3
    « Room and hotel was quite nice but left some things to be desired »

    The room was very nice, as was the pool area. Breakfast is included. It is a drive up to the room layout but the rooms were very comfortable with fridge and microwave, large tv and comfortable beds. Unfortunately the fridge stopped working a couple days into the week's stay and in spite of calling, they never fixed it. The door was a little touchy. And there occasionally was a strange smell outside- not sure it was the hotel's fault though as it came and went and was not inside.

    5
    « Very Nice Surprise »

    We stayed here Wednesday June 6th... We were visiting a friend in SJC and it turned out to be very convenient... Everything was perfect... we missed breakfast, but they had a free to-go snack bag for us... I do wish there had been a closet or luggage rack, but otherwise it was nice, and I loved the patio!

    5
    « nice rooms »

    The room was very nice, large flat screen tv, desk, large room The bathroom was very large with a separate sink and mirror area. The bath and toilet were behind a door. The light automatically came on when you went into the bathroom though it could be turned off. The staff were very friendly. The breakfast was great though no protein (eggs or bacon) it had yogurt, cereal waffles and an assortment of toppings for the yogurt. A very nice place to stay and it was easy to find right off the freeway but quiet for sleeping.

    4
    « Just fine, a little expensive »

    I was happy with many things about the hotel, although some were not high quality. So I thought it was a bit overpriced for what it was. Service was great, used the free shuttle several times. Bathroom could be updated. Breakfast was meh, but I didn't expect it to be gourmet. Right by freeway and a busy highway, so traffic noise when windows open, but didn't seem to come through too much when closed. It was nice to have a balcony...with a mixed view. Mountains behind, strip mall in foreground.

    5
    « Great Find! »

    Wonderful location to the Mission, restaurants, bars. Entire staff very friendly and helpful. Great price, beautiful rooms, and shuttle service! Offers breakfast in the morning and a mini mart store in the lobby.

  • 4
    « Friendly service »

    Design of the hotel was only fair and facility was somewhat old, but the staff made an excellent attempt to create a pleasant stay with a clean room, very friendly service, and a good breakfast. There was also a free shuttle to the local area between 9 and 6.

    1
    « Nightmare at Best Western »

    Extremely bad noise reduction, bad employee attitude, no compensation for a bad stay. The noise was so bad in my room I had to check out at 4:30 in the morning, even though I complained about it I was offered no compensation.

    5
    « Excellent Location for Visiting the Mission »

    Took family to San Juan Capistrano mission and chose this hotel because it's 1/2 mile from Mission so we could walk. Super comfortable room and excellent breakfast. Family loved it -- felt like we were on an expensive vacation.

    5
    « Loved it! »

    I wasn't expecting much when I came here. I just wanted to be close to The Mission (of San Juan Capistrano.) I was so happy with this place. I was here for business, but will return for business or just a happy break.

    4
    « Great location and accommodating »

    For the business traveler who wants a hotel as a base during the day, this is a great location off of I-5, and the staff is very helpful with such requests as an early check-in. It's not a resort, just a very well located place to unwind and change for and between meetings.

    5
    « We Liked it »

    We stay here while visiting my step-son who lives in Dana Point. Had a very nice 2 night stay. room was clean, Staff way very helpful when we had a problem with the refrigerator, was fix right away. Good parking but I would not recommend this for a large rig like a trailer or motorhome. This is a beautiful area to explore .

    4
    « Nice place to stay. »

    Stayed here passing through on a motorcycle trip. Very pleasant stay, reasonably priced. Service at the reception was very friendly and helpful. Free wi-fi. Safe and parking was right in front of the room.

    4
    « Very convenient »

    Adjacent to I-5 exit but adequately quiet. Well maintained. Stayed here several days and found it comfortable. Freshly painted room, nice furnishings, new bedding, linens and towels and very large flat screen. Staff are helpful and polite. Very nice breakfast selection included.

    5
    « Costal trip »

    We stayed at the Best Western Capistrano due to pricing compared to the coast. We rented 2 rooms and we were all very pleased with the accommodations. The rooms were updated and very clean - the beds were wonderful. The breakfast area was large and comfortable and they had a very nice selection of items - something for everyone. But best of all Check in and Check out was very quick and efficient and the front desk staff were very friendly and cheerful - we will always book this hotel when we are in the area. The entire staff was great!!! Our Thanks to all at Best Western that made our trip to the area special. Also, we toured the mission and downtown area which we all enjoyed. What a beautiful town.

    4
    « Very nice »

    Pool a little on cool side, Spa was nice. Great Wi-Fi--, great breakfast, great bed. Rushed in morning--pool opens at 10 and checkout at 11am----rushed. The room was a nice size. would probably stay here again.

  • 5
    « Wonderful Staff »

    The staff and the Best Western were outstanding--all of them. Lori was especially helpful at the complementary breakfast. As was Amber at the front desk. The coffee in the rooms (318) was the best I have ever had by far! I look forward to coming again.

    3
    « Quick overnight stay »

    It seemed like an older hotel, but it was definitely clean. We were on the first floor at a high traffic area. We heard a lot of noise from people getting in late passing our door and about 3:00 AM we heard the room above moving around.

    3
    « Not their best »

    We've stayed in many Best Western and this one was very close to our destination - Mission San Juan Capistrano, of the few we were visiting. Disappointments: #1 With both of us having very tired legs and knees from a beautiful Jamaican trip, hotel not having elevator and needing to use the stairs to haul our luggages was not fun. #2 Then, what's up with NO closet, no racks, no hooks to hang clothes? #3 We had some left over lunch but before we could put in fridge, both of us had to pull the fridge off its "closet" since it was unplugged! It took a while for it to cool. Food had to be thrown out. A couple hours later, fridge was still warm. #4 one little shampoo, one little soap for two people and that's it! #5 Tiny spider/bug bit me and three days later, I still have a nice itch and painful swollen tush. Ended up seeing doctor and now taking antibiotics for 14 days! #6 The parking can be improved. We park on the side where they have a dog run (no choice as all others were taken) and oops, almost collided with another car...NO directional arrows! #6 Would have like to have shower handles. #7 Some guests were noisy and smoking close to our room. We took Non-smoking room for a reason. - Asthma. Okay for the good: #1 Emmanuel checked us in, very professional and very friendly and helped us discover two restaurants, Ricardo's and El Adobe (that's for another review - excellent places!) #2 Free Wifi #3 Complimentary breakfast was better than I expected. #4 Free parking #5 Nice selection of souvenir shirts and snacks Overall, this was just okay but for $20, we went to Hampton Inn Mission Valley the following day and we were very happy (see another review on this later).

    4
    « Comfortable and convenient »

    We stayed overnight as we wanted to visit the Mission the next day. They assigned me a room away from the freeway upon my request. The room was comfortable, quiet and clean. The breakfast was in the building next to the pool. The staff made sure that the food was plentiful and someone made the waffles for us. The clothes hanger area was just behind the bathroom door, which would be crowded if you stayed many days. There was also a small private patio off the bedroom. We would overnight here again.

    3
    « Just okay »

    This is the second year I've stayed at this Best Western Hotel and found it pretty much the same as last year. The only exception was the beds were rock hard which made for a nearly impossible comfortable night's sleep. The grounds are beautiful and well maintained, complimentary breakfast is okay and most of all it's clean. It's very accessible to most places of interest in San Juan Capistrano, freeway access close and fairly quiet. If it weren't for the beds I would have given it a higher rating.

    3
    « Good for One Night »

    This location is good if you are passing through. The price is reasonable enough but it is noisy and the lobby area is very small. It is right by the freeway. Make sure to ask for extra toiletries. Not good for an extended period of time if you like a quiet place. One big plus is the staff. Very friendly and helpful people!

    4
    « Room Opinion »

    Great Hotel, Friendly Staff "But Noisy" Sometimes I feel they are in the same room with me. Lots of staff members running around in the morning. Sleep In Not possible. It just sounds like a whole army of people. I ll look for a better location of a room that is away from all the noise when they are getting started in the morning. Is their security onsite during the evening? If so that would have heard those people running around all night long and stopped them.

    5
    « great experience »

    I have been to a couple other hotels in orange county and this one was by far one the best! the employees were sweet and very helpful the room was clean, and the bed was amazing and so comfy! I loved that they had a area just for dogs for any dog lovers out there!

    5
    « Angeli is the best! »

    I stayed here for the first time to visit a local venue, The Coachhouse, to see one of my favorite bands. Upon checkin, I was greeted by Angeli in a most friendly manner, and my experience with her only went up, which was WAY above and beyond the call of duty. I am loyal to my own hotel brands, and have never stayed at a Best Western before. If they are only a fraction as nice as this experience, I would consider myself well off. I see lots of bands in this venue, and not only do I highly recommend this hotel if only to meet Angeli, but also because it is a nice hotel. Because of my experience, I will now only stay here when in the area. ~~Arthur

    5
    « Great Location »

    This hotel is very close to many things. We stay here every time we go to The Coach House for a concert. They offer a shuttle, and the staff is very friendly and helpful. Would recommend this hotel to anyone.

  • 3
    « not as great as previous stays »

    I have stayed here many times because it is easy for family who live near by. I even spent a 3 month period here once. This time however I was alarmed to arrive with a car full of groceries ready for my kitchen room to find that this type of room has been remodeled out of this hotel. I was mislead upon making my reservation and subsequent phone calls to the hotel before arrival that I could have this type of room which previously included fridge, and stove and full sink. I asked specifically for this again when speaking to reception but the clerk did not tell me that they didn't have those any more, which was true at the time I was talking to her. Not good for the reception to lie to the customer. She told me that I could secure that type of room upon arrival.

    5
    « The Very Best Hotel Value in Orange County! »

    Rob the general manager and his professional staff make the best western Capistrano inn the best place to stay in Orange county California. I have stayed at many many different hotels over the years but I have never found such great service and clean comfortable rooms like this any where else not to mention it is also the very best value in the area and in the best location it close to the beach and very quiet I find myself sleeping better here than I do at home. I will not stay any where else and coming from me that is a giant complement. I love this hotel! Marty Steves Chrysler Corporation 27 years 209-605-4444

    5
    « a great place to stay »

    i was pleaseantly surprised by this hotel. upon check in i was greeted by the hotel front desk staff and they didnt just check me in, they immediantly made me feel at home with suggestions for dinner and things to do in the area. when i got to my room i was very amazed to how clean and how modern it looked. the beds here were so comfortable, one of the best beds i had slept in at a best western. i very much enjoyed the breakfast that included fresh waffles with all the toppings and a couple pieces of saussage. check out was very easy and convienent, both ambers were very helpful. i definantly will be returning for a future stay!

    4
    « Great place to stay! »

    The place was great for the value. The only thing that I would say as constructive criticism, is that the driveway to enter the hotel is hard to find the first time around and when making a u-turn, it can be quit dangerous with all the traffic. A large sign pointing to the driveway, would help a lot.

    4
    « Excellent stay for a couple nights! »

    Easy access and walking distance to old town and the Mission! We were able to check in early and drive around town. We ate at Ruby's diner( a must for salads and burgers!!! Our room was clean and so were the bathrooms. Nice an updated and the free internet was nice but could not access it on or IPODS or Kindle fire!!? The morning breakfast was excellent and a nice way to start or day. Didn't make the time for using the pool this stay. Getting in and out of the hotel property is tricky and you must pay attention. Shopping grocery is close by as well as restaurants but you will have to walk a ways. Their movie theater is excellent ( stadium seating) in old town and Tuesday's are 5$. Go to Old town El Rio district lots of shops and restaurants.

    4
    « Very good deal »

    The hotel was clean and offered everything we expected. Wifi in room for free, good breakfast, and great location. Highway access easy, historic downtown within walking distance with great restaurants.

    5
    « Best Western Capistrano »

    The hotel is easy to access, always clean and always comfortable. A terrific value for the money. We like to stay the night after a concert at The Coach House Concert Hall in San Juan Capistrano. I highly recommend this Best Western.

    5
    « Great value »

    We showed up late looking for a room. The front desk was able to get us a room at a good rate and in the morning we enjoyed a free hot buffet breakfast. Doesn't get much better than this. I would definitely recommend this hotel if you are staying in town.

    5
    « Best Value, great Hotel »

    I stayed at this hotel back 10 years ago and it was nice then. Love how they modernized the rooms and added the flat screens. Great staff, room was clean, and hotel was nice and quiet. Comfortable beds and best of all was the complimentary breakfast. Food was fantastic, probably the best breakfast I've ever had at a hotel. Sausage was good quality, waffles were made for you, and they included 3 different fruit jams to go with it. Various yogurts were in the fridge, and they had various fountain juices as well. Great hotel, amazing value, would definitely stay again!

    5
    « sons wedding »

    Had a good time and this best western made it more special. Accommodations were great. Clean rooms, friendly staff and great breakfast. We will stay again when we are in the area and will refer family and friends.

  • 5
    « THANK YOU, JOHN...!!! »

    This place is amazing, one of the best BWs around! The pool is actually heated, jacuzzi adjacent, grounds are tidy and spacious (parking right at your door), the breakfast is super and the space enormous (no colliding into your fellow travelers going for waffles) -- and special thanks to John for getting us so fast on arrival, it was most appreciated. No wonder we love the BW Rewards program!

    4
    « November get-a-way »

    The motel is a very attractive property, in an excellent location. It is located very close to many restaurants and shopping. There was ample parking and access both in and out of the property was easy.

    5
    « Capistrano Inn Best Western »

    Fabulous atmosphere with accommodating staff and clean rooms. They are friendly and welcoming. Here is the best fact:The beautiful pool is extraordinary and so well maintained. Have visited this place many times and look forward to the next one.

    3
    « Good value for the price »

    This is for now the only choice in San Juan Capistrano. Front desk staff are very friendly and helpful. Nice clean rooms. The breakfast was very good with a wide selection of food, including some hot food items. Over all we had a pleasant one night stay. The only problem was no hot water. Hotel is about .5 miles from the center of the main tourist area and the San Juan Capistrano Mission.

    5
    « reservation on the fly excellent value at $119 per night »

    saw a flyer on the back off back pack some one was wearing and called the 800 number , called and gave reservation operator the location where i had to be near Dana Point CA , She gave me three choices within area I chose this based on price , excellent value and right off I 5 exit . super clean and well maintained property .

    4
    « Nice place...is it worth the price? »

    It's in a super convenient location, right off the interstate, which makes it a bit loud if you're on the wrong side. Extremely clean and has a fridge and microwave to help you save on eating out while traveling. A bit expensive for me, but I did sleep like a baby.

    4
    « Anniversary Weekend »

    The hotel was very nice. Breakfast was in a nice big room. It was spread out so you didn't have to wait in line. It was good. The staff in the lobby were very helpful. Amber C always had a smile and was always willing to help. Shuttle into town was great.

    5
    « pleasant stay close to San Juan Capistrano Mission »

    Nice hotel with all the amenities needed for an easy stay. Clean rooms with micro and fridge. Clean pool and hot tub. Included hot breakfast in a spacious dining room. Convenient location 1 block off interstate and just a few blocks to the Mission and numerous restaurants. A short drive to some nice beaches. Hotels are generally expensive in this area. Got a small discount through an internet discounter.

    4
    « A comfy place to stay »

    the staff was friendly,helpful and check in was easy and quick! A comfortable bed,and air conditioned room as well as wi-fi and a wide range of channells on the nice flat screen TV was so much better than I find advertised in other places I have stayed. The breakfast room was well stocked and choices were good.Hot and cold.

    5
    « Staff extremely helpful and professional »

    The staff were so helpful. When I went to check in, I was early and they gave me a room which the maintenance dept. was painting. The young woman who assisted me immediately straightened it out and gave me another room. When I returned later in the evening, I could not figure out how to lock the sliding door to the veranda. A different young woman in the office came to show me how to work it. Unfortunately it was broken. She immediately made arrangements to move me to a room with a working lock and even helped me move my belongings to the new room. Very professional.

  • 2
    « Best Western Inn, San Juan Capistrano, California »

    Not what I have come to expect from a Best Western property. Room quality poor due to age of facility. Coffee pot not plugged in and plugin located behind large dresser. Maid quality sub-standard (1 towel left for 2 people). No hot water for showers, just like warm.

 

Getting to the hotel ...

All directions
·From: Los Angeles. We are approximately one hour from Los Angeles. Take 405 South to Freeway 5 South. Exit at Ortega Highway and turn left/east. The Best Western Capistrano Inn is on the right hand side. ·From: John Wayne Airport. We are approximately 20 minutes from the John Wayne Airport. Take 405 South to Freeway 5 South. Exit Ortega Highway and turn left/east. The Best Western Capistrano Inn is on the right hand side. ·From: San Diego. We are approximately one hour from San Diego. Take Freeway 5 North toward Los Angeles. Exit Ortega Highway and turn right/east. The Best Western Capistrano Inn is on the right hand side.