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Best Western Hotel Surf City, Huntington Beach

4.0/5  - basé sur 647 notations.
19360 Beach Boulevard, 92648-2502, Huntington Beach, United States - See map

The Best Western Surf City is an ideal choice for long or short stays. We are conveniently situated minutes away from beaches, Disneyland®, Knotts Berry Farm® and all Southland attractions. We offer tastefully furnished rooms, some with private Jacuzzi® and all guest rooms are non-smoking. Come stay with us and enjoy excellent personal service!

Best Western

Hotel Surf City

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Hotel advantages

  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 645 guest reviews
NOTE ISSUED
Excellent
300
Very Good
230
Average
77
Poor
18
Terrible
20
REFER TO NOTICE
Business Business
97
Couples Couples
155
Family Family
257
Friends getaway Friends getaway
59
Solo travel Solo travel
46
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"4-night stay while visiting family"

5
11/09/2018

Staff was very professional, friendly, helpful both during the res and confirmation process, not to mention during our stay. Clean room & bath, good breakfast, fine daily room cleaning. We do suggest they replace bathroom fans with quieter models with a separate switch from the bathroom light; reply was property will be renovated soon. We suggested they do those two things, as well. Pool was very nice, clean and refreshing. Will stay again.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Bob, thank you for taking the time to give us feedback about your recent stay at Best Western Surf City. I appreciate your compliments on our clean rooms and friendly staff. Our hotel is on track to bring it up-to date and we appreciate your suggestions and we'll address this directly. We all look forward to seeing you again next time you're in Huntington Beach.

"Nice Hotel, Great Location, Friendly Staff"

4
24/08/2018

We stayed 4 nights at the Best Western Surf City while in town for the US Box Lacrosse Nationals Tournament. We were assigned the hotel by the tournament and our team had approximately 15 rooms for the 4 nights. We had a great experience at this motel. It is a smaller motel. The pool is nice, and hot tub hot. However I would recommend that they have more regular chairs by the pool. Not all parents want to sit in a lounger while watching their child. Breakfast was good and it is exactly what you would expect, nothing fancy, but the sausages were always hot and the staff were quick to replenish items running low. One thing of note is that they had packaged blueberry muffins available which were peanut free, nut free and gluten free. Usually we do not have an option for bakery items for our peanut allergy son. The staff is wonderful at the hotel, always saying hello and helping whenever they could. They allowed us to serve the players a sandwich lunch out of the lobby. Parking was never an issue here as there seemed to be plenty of spots. As it is a motel it is a bit noisy with people walking by at night. Rooms were clean, large and bright. The beds were comfortable. Only complaint was there weren't many plug ins available for us use to charge our devices. The hotel was fully booked while we were there as the US Surfing Championships were also in Huntington beach and yet breakfast was great, a fine amount of seats, and there were always pool towels available. The location is great, a short drive to the beach, a grocery store 1 block away, and a variety of fast food restaurants in close proximity. Huntington Beach is an absolutely beautiful city, I'm happy that we were able to visit here. If we have the opportunity to go back here we would stay at this hotel again. It is budget friendly family motel, and you should book here if that is what you have in mind.

"Buyer beware"

3
30/07/2018

After staying at a more expensive place in LA, we decided to book a less expensive hotel in Huntington Beach. From website photos, we thought this would be kind of a standard, Drury Inn, basic hotel. It isn't really that. This is a 3-story motel with rooms exiting to the parking lot, a small pool and mediocre breakfast. The double queen room was decent sized, but the 2 chairs in it were badly stained (digusting) and the carpet pretty nasty. Insufficient lighting in the rooms and no easily accessible outlets. It otherwise seemed fairly clean and maintained. You can tell that they make an effort with what they've got. For a family on a budget, the hotel is passable. Just gauge your expectations about the quality of the physical facilities. It isn't a Holiday Inn Express or Drury Inn. On the plus side, the front desk service was VERY, VERY good. The property seems to be very well-managed, and they're doing the best they can (probably much more than one might expect) with what they've got.

"great location, friendly staff"

5
26/07/2018

Theresa was amazing. Location was perfect. Breakfast was amazing. We will definitely stay here again if we are in the area. Perfect for the price. The pool and hot tub were nice and relaxing. Drinks available for purchase in the lobby were great. Thank you!

"Vacation "

5
10/07/2018

Absolutely love Huntington Beach. Have been staying at Best Western 4 times a year for the last 5 years. Rooms are big breakfast in the mornings . Staff is always nice. Close to Huntington. 3 mikes. Usually take uber in so we can drink and dance.

"Great Stay"

3
02/07/2018

Came for my grandsons birthday. First time to see the ocean.Room was clean, staff was very friendly and breakfast was good. Close to the beach. Will stay again. Close to grocery stores and restaurants.

"Visiting with a Toddler first time Huntington Beach"

3
30/06/2018

Our first time in Huntington Beach with our two year old. It's a decent and clean hotel with a very nice staff. Theresa has a bubbly and warm personality and she was very understanding and good to our little son. Adrian is a sweet and mature young man who helped us out with all our baby gear and was very patient. I would recommend this hotel for a family going to the beach. The housekeeping and breakfast staff, great people too.

"People are Awesome in this Hotel"

5
27/06/2018

A very pleasant stay during my business trip. People are awesome. Nice tidy room, Housekeeper were helpful. Breakfast was delicious, waiters were so nice. I received an outstanding customer service at check-in from Emy. She provided me a lot of info on Huntington Beach attractions & food restaurants. She was also so kind and well accommodating . Looks like Hotel Management, Manager, House keepers, Waiters and Front Desk lady are well educated to the customer satisfaction. I wish that the quality of service provided will be maintained until my next stay in August. I would like to say that hotel location is wonderful & the hot coffee was superb. Room was ready ahead of time as per my phone call with Emy which shorten my check-in time, Housekeepers cleaning my room daily, People working in preparing breakfast were really friendly helpful.. This is a typical example of strong Hotel Management. See you again in August.

"It's okay. Not expensive."

3
27/06/2018

You get what you pay for, right? The price was right. We could not check in until 5pm, so we went to the pool. The staff came out to let us know our room was ready. The staff was great. The room was spacious and the bed was comfortable. The air conditioning unit was plugged into an extension cord? We got the room with a Jacuzzi which worked fine, but there were no bubbles (or bubble bath to put in).

"Not Bad for a BW"

4
26/06/2018

My first thought, its a BW, so don't expect much. I was just looking for an inexpensive place in HB to store my clothes, take a shower and sleep. I actually arrived around 1pm after spending nearly 7 hours on the road, with a baby and was hoping to get an early check-in and freshen up before we hit the beach, but according to the front desk personnel at the time I arrived, there was nothing available until 3pm, even though I saw a cleaning lady finising up a room on the 2nd floor when I arrived. Anyway, I think 3pm is strict policy, no exceptions! Front personnel did offer to store my luggage behind the counter, let us chill at the pool or even offered to let us to chill in the lobby with the baby for a few hours before the room was available. It was all good though, we just took the baby to the beach and went sightseeing. After spending all day at the beach, then strolled Main street and had dinner. We finally got back BW and Ana, the front desk personnel, assisted me. She was quite friendly. The check-in was quick. They had a luggage cart, which was great. We stayed on the 2nd floor. The walkway balcony is slanted to the left, or right depending on the side you entered. It feels like its going to collapse. Even, the luggage cart kept banging against the rail. My room was clean and pretty big. Beds were comfy with extra pillows and the bathroom and shower were clean. The kicker was the high shower head. Two-thumbs up for that! I don't like having to squat down under the shower head. The room had a fridge and complimentary coffee. Plenty of outlets to charge all of your electrical devices. AC worked great. The breakfast is included with your room. I don't expect too much, but the fact that it wasn't just a continental breakfast kind of impressed me. The only thing, I wish the breakfast went until at least 10am. That way you can sleep in a little longer, that's the whole point when you're on vacation right? Although they do say check-in is at 3pm, my only complaint was that they couldn't get us in at 1pm. I've actually never been to a hotel or motel where we weren't permitted to get in any earlier. They could've said, let me check with housekeeping to see if a room just became available. But hey, it is what it is. She did try to accommodate us the best way she could. You get what you pay for, so I can't really complain. But I do have to say, out of all the BW's I've stayed in, this one was probably the best.

"Outstanding value"

5
20/06/2018

Nice Room, big and quiet. Not a great scenery but the location is very good. Personnel worked hard on helping you out, breakfast was very good, and the bed was quite comfy. Great shower, too. Clean, quiet and comfy. Great Value for a business trip.

"An outstanding modest motel"

5
13/06/2018

We spent four nights at Surf City Best Western and were completely pleased with outstanding and friendly service from check-in to check-out. The room was modest, but all we needed, including a nice work desk and a functional bathroom with ample towels, soaps, and shampoos. Breakfast was included and self-service, with fresh fruit, plenty of coffee and tea, four kinds of cereal, yoghurt, fresh pancakes (cooked by a machine on demand, something I had not previously seen), scrambled eggs, sausage, three kinds of fruit juice, four kinds of pastries. Nice location on Beach Blvd, which was a quick run to the beach and had a multitude of eating possibilities within a mile or so. Not a luxury hotel, but a great motel and very family friendly.

"Fine for Road Trip Stop Over"

4
06/06/2018

Stayed one night while attending a wedding in Huntington Beach. it's one of the better Best Westerns I've have stayed and I heard it was family owed. Staff was super friendly and helpful. The pool and spa was nice to enjoy after a long day. Location is real central right in the middle of Beach Blvd and not far from the Hwy 405. The full breakfast that is offered with the room had eggs, sausage, potatoes, toast,muffins and even a oatmeal,yogurt and pancake machine. Overall,one of the nicest Best Western Hotel.

"Nice people"

3
31/05/2018

Place is a little dated, the people were very nice. Breakfast was delicious. My bed was very comfortable. The outside looked like it needed a little updating. Bathtub was loosing its finish. My room was overall nice. I would stay again.

"Clean and friendly!"

5
30/05/2018

Convenient location, great price, clean and friendly.....stayed here many times and always happy. Highly recommend Best Western Surf City. Nice bonus is the good breakfast. Close to beach and shopping.

"Business trip"

3
28/05/2018

I have a very nice time at the hotel. It's very well located if you need or want to stay between Los Angeles and San Diego and close to fantastic places as Manhattan Beach and Newport. The room has lots of space, the neighborhood is quiet and the hotel's staff is caring and friendly. I would strongly recommend staying there!

"Okay "

3
24/05/2018

Clean but dated rooms. No in room safe. Didn't have breakfast as only available 6-9 am. Staff friendly and welcoming. Approx 1.5 miles from Beach and Main St. Walked there but got a cab back as didn't feel it was a particular great area but that's just my opinion. Not much around hotel in terms of food and drink places. Good value for the price paid though.

"Not too far from beach"

5
23/05/2018

Nice clean property. Located right on major road, has a grocery store and shopping a couple of blocks away. Room was spacious even with two queens. Quiet, even though the street is a through fare, possibly noiser on weekends. Just a couple miles from the beach and Pacific Coast Highway. It is a blue level BW, but appears to have been recently refurbished.

"Surf City"

4
11/05/2018

Room was clean, beds are comfortable, great location for all the destinations we were going. First time we stayed in March, had no problems sleeping. The next time, my husband slept fine, but I kept waking up from the noise of a person in the room above us pacing all night long. I am willing to stay there again, will probably just ask for a top floor room.

"Always Great"

5
03/05/2018

The staff are always great. This time we needed an extra night and the staff went out of their way to make the switch to another room as painless as possible. We always stay their when in Huntington Beach. Prices is good for area and we feel safe there.

"Great stay"

5
03/05/2018

We pulled in at 11pm and the front desk girl was very friendly and helpful! -Clean rooms -easy to get to get around -lots of restaurants near by Short drive to beach I would definitely stay here again!

"Good value, friendly staff, clean rooms!"

4
02/05/2018

Stayed here for an event on Huntington beach. Rooms were clean and had microwave, fridge, and K-cup machine. The staff was extremely nice, and it was easy to check in/out. Breakfast was about what you expect for complimentary (they have a cool pancake machine, but everything else is pretty meh). Location is nice - about a $8-$9 Lyft ride to the beach. Overall a good stay!

"Serviceable property"

4
09/04/2018

Hotel was ok, not great. Decor was dated. Bed was comfortable. Did not use many amenities. Staff was friendly. The area is not so great and between a bar and a preschool. There are a lot of homeless nearby.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello, thank you for taking the time to give us feedback on your recent stay at Best Western Surf City. Our team works hard to make sure our guest are happy, so I'm glad to hear you enjoyed your stay. I'll be sure to pass on your compliments to my staff. We all look forward to seeing you again next time you're in Huntington Beach.

"Glass drug pipe with drugs in it found."

1
22/03/2018

After finding an actual glass drug pipe along with drugs in it still, i let the front desk know as soon as i found it. The extremely fake- friendly lady at the front told me they could give me 10,000 points which would be enough for a room if i booked through their website instead of the third party i used... if i signed up for this rewards program. i would've never signed up for in the first place if i knew that she was lying. The manager was gone because he was having a child which is understandable, but come on guys... No one can help? No one assigned for customer service if a matter like this should occur? After two weeks of messages and phone amd e-mail messages with Mihir, the GM, i realized that nothing would happen....he told me at first if it was up to him there could be a refund...but because it was done with a third party nothing could sadly be done! Oh but wait Mihir...! There is a positive conclusion to this! I can call the third party and get a refund if you say it's ok! But what do you know...speaking over me with such disrespect he takes back his words after he realized that this was actually possible...what an unprofessional piece of...sandy crap. I'm upset at best western as a whole as well....no conclusion. Great job..

Mihir M, General Manager at Best Western Surf City, responded to this review
I'm very sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback regarding your stay, and we will continue to work harder to improve on our guest experience.

"Give it a try!"

3
17/03/2018

We recently stayed here for two nights. I had driven by in the past but this was our first stay. Upon arrival we were pleasantly greeted. Our room was ready and we were able to check in early which was greatly appreciated. I recommend the top floor only because I am a light sleeper and did not wish to have people traipsing above. The outside of the hotel is dated, but it is going to be renovated in the near future. Our room was very comfortable and clean. Great mattress and crisp white sheets! The room itself is dated as well, but I am into cleanliness not decor. The breakfast buffet is well laid out and ample selections to fit everyones taste. Best coffee I've had in a long time! There is even a Keurig in your room with coffee and tea selections. We received a call after we had checked in making sure we were comfortable and had all we needed. When's the last time you had that kind of service? I highly recommend staying here, close to beach, shopping and every type of restaurant who are looking for. Great staff! Clean!! Affordable rates!! (I even saw them sweep the parking lot!)

Santiago G, Director of Operations at Best Western Surf City, responded to this review
Dear Sarah M, I love reading reviews like this one, I'm glad to see you enjoyed the cleanliness of our hotel, staff friendliness and that you enjoyed our coffee selections. We are preparing for an extensive renovation in the near future but for now we pride ourselves in the cleanliness and service of our hotel. We know you have many choices when staying in Huntington Beach and we appreciate you choosing our hotel. Thank you and we look forward to you staying with us again in the future. Santiago Garcia Director of Operations

"Outrageously POOR customer service!"

1
15/03/2018

First of all, I do not appreciate being LIED to that "customer service" was closed until morning. I was transferred twice and then told that customer service was CLOSED until the morning. What kind of hotel chain doesn't have a 24 hour customer service line? The first thing listed under amenities for Best Western Surf City was "Cable satellite television, HD." This turned out to be completely untrue. The reception was very poor and the only cable news station I could get was FOX News. When I complained to the front desk, I was told "Oh, yeah. We have bad reception". The front desk person didn't seem to care. I am now waiting to hear back from the Customer Service representative. I demand a full refund. I will never stay at a Best Western again. You have lost a regular customer (I always choose Best Western for trips) but I will not stay again. And I will encourage friends and family never to book a Best Western Stay.

Santiago G, Director of Operations at Best Western Surf City, responded to this review
Hello MichaelScott2013, My team and I have reviewed our logs and did find this was reported and staff was dispatched to repair it immediately. We understand occasionally equipment may not function as needed but accommodations were offered. We see you also sent us two reviews regarding this matter and though we have no control over the customer service department as they operate under different business hours than local hotels do and for the weather or equipment anomaly that may affect TV signal, we appreciate your feedback and assure you that we make every effort to address deficiencies and improve service at our hotel. We hope you consider our hotel and brand for future stays, we can assure you this is not the norm at our hotel. Thank you, Santiago Garcia

"Horrible TV reception, they knew it and didn't disclose."

1
15/03/2018

This was going to be an overnight get away. Checked in after 2 pm and napped until 5 pm. Turned on the TV and the reception was horrible. Went to the front desk who confirmed " the reception is bad." Best western knew beforehand the tv was not functioning. Decided to leave and returned home. They would not refund the $150.00. I will be dealing with my credit card company to not pay. Stay away from this place who deceives its customers.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Scott, thank you for completing the survey regarding your recent stay at our property. I'm very sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback regarding your stay, we'll address this directly.

"Great Location"

5
14/03/2018

The hotel was really clean, the staff was extremely nice. The hotel is located in a great area as well. Beach is only a few blocks away, shopping places nearby and there is plenty of restaurants around the location.

"Breakfast was amazing!! "

5
10/03/2018

Typically we don't stay in motels, but this place was as clean and nice as any hotel we've stayed in. The rooms are really big too. But the real treat was breakfast! They have a machine that makes pancakes, and one for oatmeal. We were all enthralled by the novelty! Plus, I have two kids who are gluten free and they offered Udi's gluten free muffins, that made my kids morning.

"HB trip"

5
06/03/2018

Very clean on the inside that belied the older exterior. A very pleasant visit - nice breakfast included. We received good service at check-in and afterwards as well. No problems during the entire visit.

"Excellent"

5
02/03/2018

The property was in great condition and kept up very well. Our room was perfect! We have stayed at Best Western Surf City many, many, many times and will continue to book with them for all of our future visits which will be at least 5-6 times a year to visit with my husbands family. Thanks for everything!

"THEFT in Locked room!!"

1
24/02/2018

Stayed 6 days. Thought I misplaced my coat but a day later my iPad also took a walk from A LOCKED room! These are outdoor rooms with NO security. I was told the security camera was NOT set up to RECORD and that "OUR PEOPLE WOULD NEVER DO THAT' FORGET ABOUT THIS PLACE!

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello. Thank you for taking the time to share your experience with us. As we had discussed before, incidents like this are rare and we are fortunate to have a strong and trusting team to know that they had nothing to do with it. We are sorry you had to go through this and wish you the best in finding your misplaced belongings.

"Reasonably priced and close to the beach"

4
19/02/2018

This propert is 5 min from the beach and Main Street, nothing fancy but reasonably priced. The room was nice and clean and staff is friendly. The outside could use a tad more sprucing up. The only issue I had was the bed didn't have a comforter and the blanket they put on it was paper thin so I was freezing in the middle of the night. When the front desk asked how our stay was, she said I should have called down but that was the last thing I wanted to do in the middle of the night. I just curled up to my husband who is an oven:) If we stay here again I know to order an extra blanket:) But all in all, good stay, I would stay here again!

"I would stay again, but"

3
16/02/2018

Room was clean and big by today's standard. The biggest complaint that we had was that the breakfast service did not start until 7:00AM which is a no go if you want to get an early start. We had to go elsewhere for our breakfast. This was an added expense that we would not of experienced had the morning meal service started at 6:00AM.

"Great location"

4
13/02/2018

Staff was friendly, location close to beach. I stayed for Surf City Marathon. Room was comfortable. Keurig in room. Planned to use jacuzzi but took a post marathon nap instead. Breakfast was better than I expected.

"A very good Best Western and convenient to the Huntington Beach attractions."

4
13/02/2018

This is an older but very well maintained motel. Our room was quiet and comfortable. The staff were always friendly and helpful. It is located on Beach Blvd which gives good access to any of the southern CA attractions and/or beaches. We would definitely stay there again.

"Very Nice Hotel"

4
12/02/2018

Very nice stay at this hotel. It looks like they're going through a renovation but the room I had was nice. For being on a main road, it was very quiet, even with the childcare business next door, so I appreciated that. Staff is very helpful. The breakfast was fine with a lot of options.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Judie, I'm glad you had a quiet and restful stay at Best Western Surf City, our team works hard to make our guest happy and I'll be sure to pass on your compliments to my staff. We all look forward to seeing you again next time you're in Huntington Beach.

"Great staff"

4
09/02/2018

It's an older property, so I can't give 5 stars, but I do want to compliment the entire staff for doing such a great job of keeping this hotel clean and functioning. Everyone was super-friendly. The breakfast crew was fantastic. The food machines were fun. They had one that made instant oatmeal and one that made pancakes. Neither were great, but it was kind of a futuristic experience. The location is close enough to the beach that it's a bit cooler than the cities farther inland. There are tons of places to eat all along Beach Blvd and the beach itself is maybe 10 minutes away by car. In the lobby they had an artist's conception of what the place will look like after the facade is remodeled to a more modern appearance. It will fit in better with the Huntington Beach vibe, but I bet the owner increases the rates, which will make this less of a secret bargain. :(

Mihir M, General Manager at Best Western Surf City, responded to this review
We appreciate the compliment on our clean rooms, we pride ourselves in our cleanliness at Best Western Surf City. Our team works hard to make our guest happy, so I'm happy to hear you enjoyed your stay at our hotel. We all look forward to seeing you again next time you're in Huntington Beach.

"Great stay!"

5
03/02/2018

Staff was very friendly and helpful. It was very clean and reasonably priced. My brothers and I stayed there because of a funeral. There was double king beds in the room instead of queens. That was a really nice upgrade!

"Nice and excellent location"

5
03/01/2018

Overall nice experience. I enjoyed the breakfast. The pancakes machine was nice and I like the other breakfast items offered. The staff was very kind and accommodating. It was close to the beach and local stores and restaurants.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Patricia, thank you for taking the time to give us feedback. We're happy to hear you enjoyed our deluxe hot breakfast. I'll be sure to pass on your compliments to my staff. We all look forward to seeing you again next time you're in Huntington Beach.

"Great Location"

4
02/01/2018

This hotel is just minutes away from the beaches! It was quiet all night long. Beds were warm and comfortable New Years Night. Check in and out was simple. Breakfast included was good. We requested the third floor so that would have no noise from above.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Douglas, thank you for feedback, I'm happy to hear you had a comfortable stay and enjoyed the hot, deluxe breafast at our hotel. We look forward to seeing you again soon.

"Great Hotel"

5
30/12/2017

You'll love your stay at Best Western Surf City. Very neat and clean, and all of the staff are GREAT!! We are anxious to see the remodel when it's completed in the spring of 2018. We'll definitely come back many more times to stay here and visit our family members!

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for the five-star review and your compliments on our clean rooms, our team works hard to make our guest happy. I'll be sure to pass on your compliments to my staff. We're excited about our remodel as well, and we look forward to seeing you again soon.

"Clean, friendly and reasonably-priced!"

4
28/12/2017

The rooms were spacious and very clean. Staff was helpful, friendly and there was always someone available to answer questions. We had no problem with parking. Breakfast buffet featured eggs, sausage, country potatoes, and pastries as well as fresh fruit. Hot and cold cereals were also available. Plenty of shopping and restaurants nearby. Not far off the 405 if you keep heading down Beach Blvd.

"Comfortable stay"

4
27/12/2017

In town for family at the holidays we were looking for a mid-priced comfortable hotel. Based on other reviews we chose the BW Surf City. We were very happy with our stay. The bed was very comfortable, shower water pressure was great and the room was large enough for us to stretch out in the large chair & ottoman to read. The Keurig coffee maker was a big plus and upon check-in we were given treats and water. Staff was very helpful and cheerful even though they were working the Holidays. Would stay again.

"Very Nice Stay"

4
11/12/2017

Had an enjoyable stay, but the hotel does need another elevator at other end of building... Nice and clean, fresh and comfortable. Check in was early and our room was ready which we really appreciated after the long drive.

"Never staying there again"

1
05/12/2017

They put me on a handicap room and I made a reservation for a suite. Had to wait about an hour to just get a regular room and got to the door and it didn't open. You can hear everything! horrible bed!

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for taking the time to provide us your feedback, our hotel doesn't offer suites so we apologize if the room description created any confusion and for any delay in getting your alternative room. For your convience we have a make it right policy in place and you're always welcomed to provide us feedback regarding your room during one of our quality calls right after check-in or before check-out. We'd like to invite you back to our property during your next trip to Orange County. You may email me directly at [email protected]

"Always a Positive"

5
01/12/2017

We have stayed here many times. It is close to Downtown Huntington Beach. It has comfy rooms and a great hot breakfast and superb coffee! It is very clean. the staff is very polite and courteous. The grounds are always kept up and there is a lot of parking.

"The best hotel"

5
30/11/2017

My family stayed Thanksgiving and it was the best place for the money. The staff was very friendly and helpful. The beds were very comfortable. The pool and spa were great, It was very clean. The breakfast was great gave you lots of options

"Amazing Staff"

5
29/11/2017

This place has the most amazing staff EVER!! Having worked in the hotel industry myself for over 20 years, I know how hard it is to motivate your team, but this team was simply AWESOME!! From the check in till check out and everything in between .... OUTSTANDING CUSTOMER SERVICE!!!

"Pleasantly surprised "

3
23/11/2017

My husband, 14 year old daughter, and I stayed in room 312 November 17-19. We were visiting family in Huntington so mostly needed a place to flop at night and did not want to pay for the resort hotels on PCH which are the only other option in town. Here is the good, the bad and the ugly. The good includes the location. This hotel is an excellent location for people visiting Orange County who want to do a variety of activities. (If you are just doing Disneyland, stay in Anaheim) You are about 5 to 10 minutes from the Huntington Beach pier and beach to the west and about 20-30 minutes to Disneyland to the east. The room was surprisingly quiet. Beach Boulevard is not really a highway like it shows on a map; It is just a large street that goes all the way from the beach to the mountains. The room is large, perfect for a family or group. The room includes a large refrigerator, small microwave, and a Keurig coffee maker. Parking and breakfast are included. The breakfast buffet has an excellent selection including scrambled eggs, sausage, potatoes, pancakes, yogurt, oatmeal, fruit, pastry, juices, and coffee. The staff is super friendly. The only complaint I have is the pillows. They are terrible. My daughter asked if they were filled with trash. Seriously, bring your own pillow or you will end up with neck and back pain. In spite of that, I will be staying here again.

"Nice place to stay"

4
19/11/2017

Good hotel with great location near the beach and local amusement parks. The hotel is right on Beach Blvd. There are several very nice restaurants close by. We like Soup Plantation, BJ's, and Olive Garden.

"Huntington Beach secret!"

5
17/11/2017

Clean, comfortable and professional. Easy access to the beach and downtown area. Parking situation is pleasant and provides easy access for large and small vehicles. Restaurants are only blocks away...and within walking distance.

"Very nice hotel"

5
15/11/2017

Very nice and comfortable room. The front desk staff were excellent. Very friendly and efficient. Very nice breakfast with lots of choices. I highly recommend this hotel. I will definitely stay there again the next time that I visit the area.

"Decent value"

3
04/11/2017

It seemed a little pricey for what it was but was clean the breakfast was done well the staff were courteous. The Area felt Safe And over all the experience was good. The rest of this review is strictly because

"Beach on a Budget"

5
02/11/2017

Everything is great we have traveled here twice and always have a great time. Pool and Hot Tub are clean and it's very quiet too. The complimentary breakfast is fantastic, with all the trimmings. Just a short couple of miles and you are at Pacific City Mall Great places to eat great views the pier is within walking distance...We love to go to Lemonades it a budget friendly delicious stop right by the great free entertainment almost every weekend we live the reggae singer.

"Great stay!"

5
02/11/2017

Such a wonderful time! Very close to the beach and Panda Express! The staff was soooo friendly, and the breakfast was delicious! We have actually visited this location twice this summer from out of state and both times ended up staying an additional day because we were having to much fun! Thank you we are already planning our trip for next summer. See you soon!

"Thump Thump Thump"

4
31/10/2017

This was my 3rd time at this hotel for both business and pleasure. I have family that live right across the street so the location is perfect for me. Each stay I've had here has been quite pleasant. The staff is friendly and very accommodating. I just returned from a trip there this past weekend. I was in room 121 which didn't seem to be as nice as the last rooms I've had. I noticed there were not enough outlets for electronics. I have a laptop, my daughter has her tablet and phones. Most hotels have outlets located at the base of the lamps but the lamps in this room did not have any. My recommendation would be to buy new lamps with outlets. All-in-all the stay was pleasant. My only complaint was the people above me. It started Saturday morning at 4:30am which cause us to be tired throughout the day. On Saturday night it started again. Its as if the people were walking back and fourth, back and fourth! Thump! Thump! Thump! Finally at 11:30 I got dressed and made my way to the lobby since the phone in my room was not working. The gentleman at the front desk took care of it because after that it stopped and I finally fell asleep. But again, I was pretty tired the next day. Not the hotels fault and I appreciate them taking care of it. The breakfast is great. Saves money and there is a lot to offer. Short drive to the beach which is nice. Here's a tip for parking. Go straight down Beach Blvd, Make a Right on Coast Hwy and Park behind the Dairy Queen. There are parking meters but there seems to always be spots available. From there its a short walk to main street. So overall great little hotel and you cant beat the price.

"Last minute sweet deal"

5
31/10/2017

Clean room, easy to find, close to the beach, nice breakfast, quiet room, even a pool! Nice to have a map guide and list of things to do in the area. Surf lessons by surfschool.net was positive! The location was close to everything we needed.

"Time out at the beach"

5
29/10/2017

My husband and I attended a funeral in Brea. We decided to take a few extra days at the beach. The hotel was quiet and close to everything we wanted to do. He worked one full day while I visited with girlfriends. The internet worked great for him. He was comfortable and got lots done. This hotel was a great last minute find!

"Thanks to Chrystal!"

3
27/10/2017

I had a pleasant stay at this quiet, clean hotel, but what made it for me that that when my Super Shuttle didn't arrive, Chrystal phoned an Uber for me and wouldn't take payment for it, even when I called asking to pay. That's what I call service--and kindness.

"Quick stop"

4
24/10/2017

Needed a place to stay and luckily found this place. Nice staff, clean and quiet. Pool. Great location for getting to the beach in the morning. Why do I need to type 200 Characters? Why do I need to type 200 Characters?

"Wonderful stay!"

5
19/10/2017

This was our first time staying at this hotel, and we couldn't have been more pleased. The room was one of the largest/roomiest we have stayed in, and everything was in good repair. It was close to twice the size of some other rooms we have stayed in, in the past. The breakfast was also one of the best we have had. There were eggs, sausage, potatoes, pancakes, oatmeal, pastries, yogurt, and several other options. It was a nice filling breakfast! The customer service was great, too. Service was fast and courteous. They even gave us coloring pages and a box of crayons for our kids when we checked out. Just an overall great stay. We would highly recommend this hotel to anyone!

"Quiet!"

5
28/09/2017

The rooms are clean and the overall ambience is quiet. The staff is amazing and friendly, greeting you immediately whenever we walking inside. Convenient to many local activities as well as the beach. Easy access to other cities. I have stayed in many Best Western Hotels throughout the western states as well as Europe and this is the BEST!

Mihir M, General Manager at Best Western Surf City, responded to this review
We appreciate the compliment on our clean rooms, we pride ourselves in our cleanliness at Best Western Surf City. I'm very happy to hear you enjoyed your stay. I'll be sure to pass on your compliments to my staff. We all look forward to seeing you next time you're in Huntington Beach.

"GREAT PLACE TO STAY"

5
22/09/2017

This was the "Best" stay we have had in a long time. The Staff was Friendly, Helpful, and the greeting was if we were Family coming home for a visit. Fabulous. The room was very clean and warm welcoming. Breakfast was great, hot, easy and convenient. Really enjoyed getting our breakfast and taking it to our room. Great view. Quiet. Can't wait to make reservations for this location again and now looking for other locations to stay as well. Just a Fantastic.

"Great service. Will be back!"

5
22/09/2017

The staff was friendly and helpful. The rooms were clean and well-kept. This was my first time staying at a Best Western. I was pleasantly surprised. I will certainly consider Best Western for my next family trip.

"Great Place"

5
19/09/2017

Picked this place because it was close to the beach, my friends I was visiting, and centrally located for a variety of food options. I will definitely be returning to stay here again. My room location on the top floor was nice and quiet too.

"GREAT Value, GREAT BED, AWESOME PILLOWS"

5
18/09/2017

When I travel for business, I look for great value. I'm only sleeping in my room, so I don't much care about the rest. The room was great. Best part, the bed was not too soft, not too firm. The air conditioning unit was quiet. That is a biggie for me. And, best of all, they had a bunch of extra pillows already in the room if I needed them. Another biggie, the curtains closed all the way and there was no outside ambient lighting to disturb my sleep. Great selection of TV stations as well. In-room microwave and fridge made the room all the better. A little outdated in terms of decor and could be described as basic, but for the price, a real gem and a home run. As a serious business traveler, all of the boxes were ticked for me.

"Awesome Surf City Best Western "

5
07/09/2017

Hello fellow travelers! If your ever visiting Surf City in Beautiful HUNTINGTON BEACH CALIFORNIA, You need not LOOK no further, You have found a hidden gem in the sea of hotels and motels its THE BEST WESTERN SURF CITY HOTEL on BEACH blvd. Only minutes from the ocean and downtown Huntington Beach and Surfing Capital of the World!! I arrived at the Best Western Surf City and was greeted by Ana the hotels AWESOME front desk representative who made my che king in exoerience painless and fun, informing me of all the hotels amenities and where my room on the fourth floor was per my reservation request. My room was very spacious, tastefully decorated ,clean and welcoming, and there was plenty of parking as well as handicap parking also. I had a flat screen television, new cold refrigerator and the air conditioner was Nice and Cold for those Hot summer days and evenings.I walked around the hotel grounds and observed the hotel pool was warm n inviting clean and modern while families swam n enjoyed themselves. I had a great sleep that NIGHT fully refreshed and ready to enjoy the AWESOME Free Complimentary breakfast AND it was Great! You will not be disappointed! Theres plenty of food and drinks, delicious scrambled eggs and sausages, breads, cereals and Pastries , juices and Hot coffee! Mmmmmmmm.Checkout was a breeze! So if your ever in HUNTINGTON BEACH Please stay at The Best Western Surf City you DEFINITELY will get your money's worth AND more, a POSITIVE hotel stay to tell Everyone about and Finally , The peace and quiet after a Fun Filled Action packed week day or weekend in The Surfing Capital of tbe WORLD Huntington Beach CALIFORNIA!! REMEMBER FELLOW TRAVELERS THE BEST WESTERN SURF CITY!!

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for you honest feedback and a five-star review! I'm very happy to hear you enjoyed your stay at Best Western Surf City. I'll be sure to pass on your compliments to Ana. We all look forward to seeing you next time you're in Huntington Beach.

"REALLY GREAT PLACE"

5
06/09/2017

The room was clean and cheerful. The bed was comfortable. The help was great from the desk check in to the maid. The service was helpful and professional. The breakfast was really terrific, you couldn't possibly ask for anything else. The price was a little more than we wanted to pay but it was the Labor Day Weekend

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for your honest feedback. Our team works hard to make our guest happy so I'm happy to hear you enjoyed your stay. I'll be sure to pass on your compliments to my staff. We all look forward to seeing you next time you're in Huntington Beach.

"Reseña"

4
05/09/2017

It's a great place. Great attention from everyone but Mayra and Ana were the best hostess. Really nice place, close enough to the beach (5 minutes in car). Nice rooms, really clean, and the breakfast is okey.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello, thank you for your feedback. I'm happy to hear you enjoyed your stay. I'll be sure to pass on your compliments to Mayra and Ana. We all look forward to seeing you again next time you're in Huntington Beach.

"The Best"

5
04/09/2017

This is the best place I have stayed at in along time. Very clean and good breakfast. Every staff I came in contact with was very helpful. I like how when you get to your room the staff will call and ask if everything is ok with the room.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you Carrie for your feedback. Our team works hard to make our guest happy, so I"m happy to hear you enjoyed your stay. I'll be sure to pass on your compliments to my staff. We all look forward to seeing you again next time you're in Huntington Beach.

"They charge Hotel prices for a Motel"

2
28/08/2017

$170.99 Room Rate + $22.23 Taxes & Fees = $193.22 for one night at a MOTEL (notice I said "Motel" not "Hotel"). Funny how they are branded as Best Western "Hotels & Resorts" which I find very deceptive & disappointing. I don't see how this facility is any different from a Motel 6 aside from charging 3 times the price.

Mihir M, General Manager at Best Western Surf City, responded to this review
I'm sorry we fell short of your expectations and you didn't have an enjoyable stay at our hotel due to the pricing. we always recommend booking as far in advance as possible when anticipating a trip to our area. Once again we appreciate your feedback and hope you will give us another opportunity for your lodging needs.

"Trip"

4
25/08/2017

Good time in your hotel The breakfast is simple and could be improved Good situation to the hotel closed to the beach and the facility I work with Team is simpatic with everytime I good tack with them M. Dauvergne

Mihir M, General Manager at Best Western Surf City, responded to this review
I'm happy to hear you enjoyed your stay. Thank you for your feedback on our breakfast, we'll work harder to improve on the issue you had experienced.

"nice stay"

4
22/08/2017

Check in total hotel staff was very friendly and courteous helped with questions on some of the attractions in the area. Many of the area we were seeing where a short drive from the hotel. Very close to the downtown area and the beach. Many close food options within a short drive. had many shopping options very close like Costco and Wal-Mart and other small shopping stores. Pool and hot tub were very nice.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for taking time to give us feedback. I'm happy to hear you enjoyed your stay, I'll be sure to pass on your compliments to my front desk staff.

"Friendly staff, good breakfast, clean rooms, conveniently located"

5
22/08/2017

Like I said above. Friendly staff, good breakfast, clean rooms, conveniently located. Near the beach, near Walmart, near pharmacy, near a whole Foods store, near several restaurants, the rooms were quiet.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Lisa, thank you for your honest feedback. I'm happy to hear you enjoyed your stay. I'll be sure to pass on your compliments to my staff.

"handy location"

4
22/08/2017

Basically a Motel, but very close to all attractions and beach. Has clean pool and hot tub. Very clean and has nice breakfast buffet with eggs, sausage, potatoes, pancake machine, and usual other breakfast items. Met our conditions of a less expensive accomodation for 4 days. Parking can be tight. Overall very good for the money.They lock up the ice machine room at 10PM just when you need ice fordrinks.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for your feedback. I'm happy to hear you enjoyed our hot, deluxe breakfast. Our team works hard to make our guest happy. We look forward to seeing you again soon.

"Really nice!"

4
21/08/2017

Friendly staff, clean grounds, nice, clean, spacious rooms. The beds were comfortable with nice, fluffy pillows. The breakfast buffet was convenient and had good options. Kids loved the pool! Less than 10 minutes to the beach.

Mihir M, General Manager at Best Western Surf City, responded to this review
We appreciate the compliment on our clean rooms, we pride ourselves in our cleanliness at Best Western Surf City. I'm happy to hear you and your family enjoyed our breakfast and the pool. We look forward to seeing you again soon.

"great service"

5
16/08/2017

Ana and Crystal at the front desk were very friendly and helpful and the rooms were clean! the showers were awesome.The breakfast was tasty and filling and I will definately stay here again. Great location also

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for a great review! We really appreciate it. I'm happy to hear you enjoyed your stay and I'll be sure to pass on your compliments to Ana and Crystal.

"Accomodating"

5
14/08/2017

Every person I dealt with at this hotel was knowledgeable and friendly. I needed to check in early, and I was told up-front that they would try, but could not guarantee I would be able to, depending on if they had rooms available. I like that they were honest with me from the beginning. Turned out that they did have a room ready when we got there, and everything ended on a positive note.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for taking the time to give us feedback. Our team works hard to make our guest happy, so I'm happy to hear we were able to check you in early and you enjoyed your stay at our hotel. I'll be sure to pass on your compliments to my front desk staff. We all look forward to seeing you again next time you're in Huntington Beach.

"Excellent stay"

5
11/08/2017

Stayed here for two nights at end of holidays. Compared to other hotels locally this is excellent value for money and not too far from the beach - a five min drive. Room was spacious, clean well appointed. Staff friendly and helpful. Breakfast ample and free coffee in reception as well. Pool looked nice, though we didn't use. Ample parking and free, Seriously, if you're looking for a hotel in Huntingdon Beach area and don't mind being two miles inland - you won't find a better place than this. Highly delighted.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Andrew, thank you for your honest feedback. Our team works hard to make our guest happy so I"m happy to hear you enjoyed your stay. I'll be sure to pass on your compliments to my staff. We all look forward to seeing you again next time you're in Huntington Beach.

"3rd Floor Help"

4
10/08/2017

Room was clean and taken care, the complimentary breakfast was great and kept clean, employees were helpful and nice. My only thought is that I would have not have been happy if we had a room on the third floor.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Will, thank you for your honest feedback. I'm happy to hear you enjoyed your stay. I'll be sure to pass on your compliments to my staff.

"Nearby the beaches of Huntington Beach, California"

5
10/08/2017

we enjoyed our stay with this hotel, which is close to the beaches, restaurants. we liked the nice hot shower, the comfortable bed, flat screen television, and nice clean room. the swimming pool was clean, same as the Jacuzzi. the breakfast was great with the usual fare and scrambled eggs, sausage links, hot pancakes from pancake maker, fruit juices, milk, cereal, peanut butter and jelly, breads, bagels, and yogurt.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for a five-star review! We really appreciate it. I'm glad you enjoyed our breakfast, our team works hard to make our guest happy. We look forward to seeing you again soon.

"GREAT LOCATION"

5
10/08/2017

This hotel is located in the perfect spot....freeway close and also beach close. Close to downtown Huntington Beach. Hotel is beautifully decorated. Free breakfast is delicious. Nice pool and spa. Good wifi connection.

"Great stay!!!"

5
09/08/2017

Very clean roooms, not far to the beach by car, a lot of restaurants in small distance to the Hotel, great pool and Whirlpool, polite and caring employees, great breakfast! We had a great time there, thank you guys!

"Quality Stay"

5
09/08/2017

Enjoyed our 4 night stay. Hot breakfast is nice, especially with a young family. Conveniently located to HB for fun in the sun, but priced within reason. Pool and hot tub area were clean and not too busy. We will be staying here again.

"Good access to all."

5
30/07/2017

Easy to find, great reception. Easy access to the Huntington Beach pier, restaurants and the beaches. Also because of location, you can head north to Disneyland and attractions such as Honda Center and The Big A.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hi Betty, I'm happy to hear you enjoyed your stay at our hotel. We look forward to seeing you again next time you're in Huntington Beach.

"Convenient location"

4
29/07/2017

The staff was very friendly. The room was clean and comfortable. There was a great variety of food for breakfast. The bed was very comfortable. There is plenty of parking and you are not charged to park. It is conveniently located to the beach and many types of restaurants.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Lisa, thank you for your honest feedback. Our team works hard to make our guest happy, so I'm happy you enjoyed your stay. I'll be sure to pass on your compliments to my staff. We all look forward to seeing you again soon.

"This BW is well above average"

4
27/07/2017

The BW Surf City is a good "way station" with clean and comfortable rooms, a pleasant staff, within short driving distance to the beach and restaurants. Breakfast is "standard BW, but ample in a nice breakfast room.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for taking to give us feedback about your recent stay. I'm happy to hear you enjoyed clean rooms and breakfast, we all look forward to seeing you again soon.

"Good hotel"

5
27/07/2017

Great place to stay , good location . Good employees , room clean , breakfast the best , front desk does the best job . The pool was fun . Lots of restaurants and things to do in the local area . Three miles from the Pier .

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for your honest feedback. I'm happy to hear you enjoyed your stay, I'll be sure to pass on your compliments to my staff. We all look forward to seeing you next time you're in Huntington Beach.

"the Best of Huntington beach"

5
27/07/2017

I arrived travelling by myself from Melbourne, Australia not really knowing what to expect. I was visiting friends who were locals in the area but staying by myself. The ability to be able to have people meet in a spacious and comfortable hotel room made the trip that much better. Stable access to WiFi, variety of choice when it came to Television, and the location only a couple of miles from the beach and less to most popular food spots made it easy to have an amazing time. Beds were so comfortable I didn't even miss my own one at home which is a first for me!! The pool was a beautiful temperature no matter the time of day - washing facilities made it possible to survive the three weeks and the workers who serviced all rooms were always able to provide me with resupplies of various toiletries/amenities. I'd like to thank the staff for being so gracious and helpful anytime I needed - and i will be staying here again when I come back - hopefully sooner rather than later - would recommend to anyone and everyone. The only thing that would have been even better is if the pool was open for longer hours - but by the same token it's understandable why to ensure that noise levels are kept low enough so guests aren't disturbed - Suitable for young and old, families, couples or singles - Best Western Surf City has my business whenever I am in Huntington Beach again!!!

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Patrick, thank you for your honest feedback. Our team works hard to make our guest happy so I'm happy to hear you enjoyed your stay at our hotel. I'll be sure to pass on your compliments to my staff. We all look forward to seeing you again next time you're in Huntington Beach.

"The BEST of No Frills Hotel Living"

4
25/07/2017

I stayed here multiple nights during our Water Polo tournament. Beds were really comfortable with nice bedding. We took LYFT to the beach for $8. We ate breakfast everyday at the hotel. All the necessities...bagels, pancakes, cereal, toast, scrambled eggs, sausage. If you don't plan on staying in the room (water polo games all over Orange County) this is the perfect spot. There are plenty of restaurants for every pallet. I would stay here again.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Brad, thank you for honest feedback. I'm happy to hear you enjoyed your stay, we all look forward to seeing you next time you're in Huntington Beach.

"Great stay!"

5
23/07/2017

Our stay was great! The room was clean and the beds were firm and comfortable. Breakfast was great, including hot foods (eggs, sausage/bacon, has brown patties, pancakes) and plenty of other options. Staff were really friendly and helpful. A minor maintenance question was addressed promptly. I would definitely stay here again.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello, thank you for a five-star review! We really appreciate it. Thank you for your compliments on our clean rooms and our breakfast, our team works hard to make our guest happy.

"Average hotel with a nice location"

3
19/07/2017

This budget hotel offers a convenient location to the beach, free breakfast and ample parking. The hotel is older and could use a full renovation, but the price was right so I can't complain. You have to cross the parking lot to get to the pool - it's not terrible, just a sign of the age of the layout of the hotel. The breakfast was actually pretty decent, we ate there each morning. The room furnishing could use some help (the chair was filthy and stained), but the beds were clean and that's what counts for me.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for taking the time to give us feedback. I understand our hotel is dated, we're on track to bring it up-to date. I'm glad you enjoyed our breakfast our team works hard to make our guest happy. Once again we appreciate your feedback and hope you will give us another opportunity for your lodging needs.

"Great stay in Huntington Beach"

5
19/07/2017

Excellent location with easy access, very pleasant staff, full breakfast including scrambled eggs and hash browns, fresh fruit, and lots more, pool with towels available. We would stay here again. Our room had very comfortable queen beds with lots of pillows.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for staying with us, we know you have many options when choosing a hotel, so we're glad you chose to stay with us. I'm glad you enjoyed our breakfast and our pool our team works hard to make our guest happy. We look forward to seeing you again soon.

"Best Western Surf City was a great value and a great stay!"

5
18/07/2017

i normally do not stay in places where the room doors are to the outside of the building but I will tell you I was pleasantly surprised at how nice the rooms where. And the staff Theresa and Jeanie were wonderful and help make a work visit a semi vacation!

Mihir M, General Manager at Best Western Surf City, responded to this review
We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. I'll pass on your compliments to Theresa and Jennie.

"Not the best. Not the worst."

2
17/07/2017

We picked this hotel due to the proximity to the beach. The AC didn't really work and the overall stay here was sub par. If you are just looking for a place to sleep and don't care about much else then go here. Breakfast here not for us. Not a quiet place if you're looking for that either. Staff was kind so we appreciated that. Our room smelled pretty awful and our room was very poorly lit. Rooms were slightly depressing in my opinion. For a weekend we made it work.. worth it for a short drive down the PCH to the beach.

Mihir M, General Manager at Best Western Surf City, responded to this review
I'm very sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback about the A/C and the odor, and we will continue to work harder to improve on the issues you experienced.

"nice people, convenient location"

4
17/07/2017

The ladies at the check in counter were super nice. They had genuine smiles and were very comfortable with small talk. They welcomed us to lounge around in the lobby and play a game with the kids. When I said we should probably leave the lady alone, she assured us that we were entertaining and no problem at all. There's a box of 'conversation starters' game on the lobby table that we were playing and also solving the rubics cube for hotel points. There was a good breakfast that they refilled every time it ran out - even 15 minutes before breakfast was over. Great coffee and tea available at all times in the lobby was greatly appreciated. Good location in Huntington Beach. lots to do within a 10 minute drive. Very reasonable rates, beach front hotels are $500 to $1000 per night and not always affordable. This was a welcomed, more affordable option.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for a great review. I'm glad you enjoyed our breakfast our team works hard to make our guest happy and I'll be sure to pass on your compliments to my breakfast and front desk staff.

"Motel design"

3
11/07/2017

Was surprised to pull up and find a motel setting. I might have missed that in description. I don't like that set up when traveling with daughters. Though it was a quiet night thankfully. I'm not sure why everyone has rated this so highly. I know the area is expensive but to spend over $150 a night for a BW is ridiculous. Yes there is free parking, free wifi and free breakfast and think that lures everyone in. Beds have rough sheets and blanket. Crappy pillows. Nasty thin carpet. Staff at desk were helpful which is worth a point.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for taking the time to give us feedback. I understand our hotel is dated, we're on track to bring it up-to date. I'm sorry to hear you did not find our beds comfortable, we'll address this directly. Our pricing does change often based on demand and due to our convenient location between the Anaheim Resort and Long Beach Harbor destinations we always recommend booking as far in advance as possible when anticipating a trip to our area. Once again we appreciate your feedback and hope you will give us another opportunity for your lodging needs.

"Good value"

4
10/07/2017

Not as close to the beach ask would like, but the room was less than half price of the oceanfront rooms. Staff is friendly and room was clean. Nearby area was tolerable. Very pleasant experience for entire family

Mihir M, General Manager at Best Western Surf City, responded to this review
We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. I'll be sure to pass on your compliments to staff. We look forward to seeing you again soon.

"Beware!"

2
10/07/2017

Stayed 4/20/16-4/24/16..on 4/21 we took the private sign off to have house keeping come in..we came back nothing was done. 4/22 catalina trip..out of room from 8am-6:30pm..housekeeping came and LEFT THE DOOR AJAR..OPEN..nothing was taken thank god BUT what if it was? whose fault would it be?? proceeded downstairs to talk to a manager but no manger was available Gabriella behind the desk apologized and gave a us a bag that you would give a departing guest (apple/water). A half hour later someone tried to get into our room! if we were not there guess what? They would have been successful! The next day i head downstairs to the desk and confirm that a manager was told..i was told "it was logged in the daily notes" according to theresa..We never saw a manager and the only thing that was done about this was "we spoke to housekeeping and told the maids to make sure the doors are locked." In the long run we should have never entered the room after noticing the door was open. That action, as a frequent traveler, was dumb. The irresponsibility of housekeeping and the lack of management involvement is apparent at this property

Mihir M, General Manager at Best Western Surf City, responded to this review
I'm very sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feed back regarding your stay, we'll address this directly as one of our training topics for housekeeping department.

"Worn but Comfortable"

4
10/07/2017

If you are looking for somewhere to go to sleep without too many bells and whistles this would be it. The rooms are large but dated. They are clean but dated. The breakfast works for everyone. They even have gluten free products. Staff is amazing overall. This is what make this place. Front desk ladies rock. The pool and hot-tub are small but clean and work well for a quick relaxing moment at the end of the day. For the price you can't go wrong.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for your honest feedback. I'm happy to hear you enjoyed your stay. I understand our hotel is dated, we're on track to bring it up-to date. I'll be sure to pass on your compliments to my staff. We all look forward to seeing you again soon.

"Family Reunion"

5
10/07/2017

Great! We have always enjoyed staying at this location of the Best Western chain. It is close to our family and to the beach and downtown Huntington Beach, CA. It is the best value in the Huntington Beach, CA area.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for staying with us, on behalf of myself and my team we appreciate you choosing our hotel, and your loyalty over the years. We all look forward to seeing you again soon next time your're in Huntington Beach.

"Good value"

4
05/07/2017

Clean, quiet location yet close to the beach, friendly staff. The pool is a plus. Decent breakfast (limited choices of items, only a few tables in the dining area). The rooms are due for some upgrades but noting major

"Family"

3
03/07/2017

The hotel was conveniently located to meet family to exchange grandchildren and meet further daughter in-laws family. Did not spend much time in hotel as we left the next day. I will probably stay there again for the Sam reasons.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for staying with us, we know you have many options when choosing a hotel, so we're glad you chose to stay with us. We look forward to seeing you next time you're in Huntington Beach.

"Service"

5
02/07/2017

Customer service was excellent. Theresa at the desk was extremely helpful and pleasant will stay there again breakfast was very good pool nice and clean all around a good hotel all the help they were very professional.

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Deanna, thank you for your feedback. I'm glad you enjoyed our breakfast and pool our team works hard to make our guest happy. I'll be sure to pass on your compliments to Theresa. We all look forward to seeing you again soon.

"GREAT STAY NEAR POPULAR ATTRACTIONS"

5
02/07/2017

Loved my stay here, I would definitely come again. FD clerks very sweet and welcoming, was the cherry on top. The bed was like a cloud from heaven, the carpet was clean, bathroom was clean. We enjoyed our stay overall!

Mihir M, General Manager at Best Western Surf City, responded to this review
Hello Alejandra, thank you for an amazing review! I'm happy to hear you enjoyed your stay. I'll be sure to pass on your compliments to my front desk staff. We all look forward to seeing you next time you're in Huntington Beach.

"Clean and practical"

3
01/07/2017

Second time I've stayed here. The interior has been renovated about 5+ years ago. So, the bed mattress is comfy. Just wished they had more plugs by the bed so I wouldn't have to unplug the lamp and sit in the dark. The exterior maintenance is excellent being fairly close to the beach with salty air. The staff and services were excellent. The pool was clean and the spa was hot but I didn't see any pool towels available when I entered in the evening. The bathroom is small and bland and the breakfast area is small compared to newer hotels but when the room rates are reasonable being 3 miles from the beach, it deserves a higher than normal mark for a 2 or 3 star motel. I would not spend more than $137 here unless there was a major event in the area and all other hotels are booked.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for your honest feedback. I understand our hotel is dated, we're on track to bring it up-to date. I'll be sure to pass on your compliments to my staff. We look forward to seeing you next time you're in Huntington Beach.

"2017 family vacation"

5
24/06/2017

Very satisfied, great value, Good variety of breakfast items, clean rooms large rooms really liked the king queen combo room, would definelty stay here again. Will recommend to family and friends. Close to Disney land

Mihir M, General Manager at Best Western Surf City, responded to this review
Our team works hard to make our guest happy so thank you for your compliment on clean room and breakfast. We all look forward to seeing you next time you're in Huntington Beach.

"Affordable BW property close to the beach"

5
23/06/2017

We were here for a family Memorial Service, so it was not entirely a pleasure trip. For 38 yrs. we have been going to Huntington Beach annually and stayed with a family member. However, our Matriarch has passed away and so the family stayed here. As a travel consultant I have recommended this hotel to other family members who have stayed here in the past. When in Huntington Beach I will not hesitate to stay here again.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for a honest feedback. My condolences to you and your family. We're glad we were able to accommodate your stay and we all look forward to seeing you next time you're in Huntington Beach.

"Short stay in Surf City"

4
21/06/2017

Whirlwind trip for a conference: LAX Meet & Greet, accompany for awards dinner at Mission and early AM airport departure. Very few hours in room, a few hours of sleep. Nice coffee machine, comfortable room.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for staying with us, we know you have many options when choosing a hotel, so we're glad you chose to stay with us. We appreciate the compliment on our room. We all look forward to seeing you next time you're in Huntington Beach.

"Family visit"

5
20/06/2017

Family was here from New York . stayed for 4 days. Staff very friendly and helpful. Breakfast good too.rooms very nice and comfortable. Gave us adjoining rooms. That was great too. Theresa was so nice and very helpful!!

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for staying with us, on behalf of myself and my team we appreciate you choosing our hotel. We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. I'll be sure to pass on your compliments to Theresa. We all look forward to seeing you next time you're in Huntington Beach.

"Decent motel"

4
20/06/2017

I didn't find that the hotel went above and beyond as I've experienced in other locations. The AC wasn't working very well as the fan would not go higher than lowest and it doesn't appear that they fixed it after I complained a bit. We also noticed that it was blowing both cool and hot air, but I never got a definitive answer on if anything was fixed. They were accommodating to us on a late checkout and the breakfast was a standard lower end with pancakes, cereal, eggs, sausage, potatoes, juice. Overall I was pleased with the breakfast arrangements. I haven't received points yet for the stay, but I expect them any day now.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for staying with us, we know you have many options when choosing a hotel, so we're glad you chose to stay with us. I'm sorry to hear about the A/C in your room, we will work harder on this issue you had experienced. We all look forward to seeing you again when your back here in Huntington Beach.

"Clean but overpriced"

3
19/06/2017

Very clean hotel, further from the beach for what they charge. Make sure you verify reservations. Made reservation 90 days before trip, only to find res center botched it. Hotel staff very friendly, bed very comfortable, room clean.

Mihir M, General Manager at Best Western Surf City, responded to this review
We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. I'm sorry to hear about the issue with the reservation and I'm glad that my staff were able to take care of you. I'll be sure to pass on your compliments to my staff. I would recommend to make the reservation directly with us so that we can give superior experience. We all look forward to seeing you next time you're in the area.

"Quiet and Off the Beaten Path"

3
19/06/2017

I opted to stay on Beach Blvd to avoid all the noise and confusion of the Pacific Coast Highway Best Western in Huntington Beach. It is not fancy but clean and provides a good breakfast. It has a pool and hot tub and plenty of parking.

Mihir M, General Manager at Best Western Surf City, responded to this review
Thank you for staying with us, we know you have many options when choosing a hotel, so we're glad you chose to stay with us. We appreciate the compliment on our clean rooms and glad you enjoyed our breakfast. We all look forward to seeing you next time you're in Huntington Beach.

"Basic hotel"

3
08/06/2017

This is an older style hotel with three floors of rooms all facing the parking lot. The room was large, had a table and two chairs, microwave, and refrig. The room was decent but found a hair or two in the shower (ugh didn't notice till I was already in). A free breakfast was included. There is a pool (I didn't use). There is a large day care right in front of the parking lot and the kids were super noisy in the afternoon. Luckily, they weren't out early in the morning. It is a short drive to the beach and the town. I paid $129 for for the first two nights and $189 for Friday night. Seems pricey for the final day for this hotell, but I guess its Huntington Beach pricing.

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for staying with us, we know you have many options when choosing a hotel, so we're glad you chose to stay with us. Thank you for your feedback on the bathroom, we will work harder on this issue you had experienced. We all look forward to seeing you again when your back here in Huntington Beach.

"BW Surf City in Huntington Beach"

4
07/06/2017

We enjoyed our stay in the hotel, the staff were excellent. Our king bed suite suited us well. Ours was a family visit to experience the beach and we found the local bus stops handy to go to and from the pier etc. A good stay at a reasonable price. The pool was enjoyed by the 3 generations of us.

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for your feedback regarding your stay. I'm glad to hear you enjoyed our King suite room and your family enjoyed our pool. We all look forward to seeing you again next time you're in Huntington Beach.

"Very comfortable, basic hotel"

3
05/06/2017

We were in Huntington Beach for a surf contest and needed a home base. We usually choose BW+ hotels. This particular hotel doesn't have much curb appeal, but the beds were comfortable; the bed linens were really comfy; and the bathroom was very clean/updated/bright/large. There's a pool and hot tub in the parking lot. Overall, I would stay here again if staying in Huntington Beach for a few days.

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for staying with us, on behalf of myself and my team we appreciate you choosing our hotel. We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. I understand our hotel is dated, we're on track to bring it upto date. We look forward to seeing you again soon.

"Great hotel"

5
03/06/2017

This is a great little hotel. The breakfast was fantastic with many options to choose from, hotel staff was very friendly and housekeeping did a fantastic job at keeping the room clean. The room was great and always clean, it had lots of space, the fridge kept everything cold, microwave was great for reheating leftovers, bathroom was huge and I loved the whirlpool fantastic for soaking in after a long day of activities without having to use the hot tub downstairs. The pool area was clean and nice to swim/soak in on lazy days while the chairs were great for soaking up some sun. This hotel is smack in the middle near everything: food, stores, gas stations, liquor stores for the adults, and just a quick 5-10 minute trip from the beach. I loved my stay here and will definitely go back there for any further vacations to California

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for an amazing review! I'm glad to hear you had enjoyable stay at our hotel. I'll be sure to pass on your compliments to my staff. We look forward to seeing you again next time you're in Huntington Beach.

"Staff is very nice!"

3
01/06/2017

This motel is just your average middle priced motel. Nothing special. Clean rooms, pool looked clean. They have a free breakfast with lots to choose from. Staff was very friendly. The only thing I didn't like was my room was directly across from the trash area and there were trash bags all around the ground. Not very appealing.

"Great rates for beach proximity"

5
31/05/2017

Wonderful place to stay. Amenities are good, pool is lovely, breakfast is a complete meal and location is perfect. Close to grocery stores, shops and beach. Easy access to the 405 making getting around all of Orange County and LA a snap. My family will use this hotel again!

"Surf City BW"

5
28/05/2017

Awesome employees; polite, courteous, rooms clean, wake-up-call on time. Maintenance Staff replaced the telephone and light bulbs asap right after a phone call. Manager always smiling and willing to assist you whatever your request might be.

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for an amazing review! I'll be sure to pass on your compliments to my staff. We look forward to seeing you again next time you're in Huntington Beach.

"Surf's Up"

4
25/05/2017

I grew up in this area of Southern California, so while on a recent business trip, we decided to stay here. The hotel and services were actually great. It is a three-story hotel, with large, spacious, comfortable, and clean rooms. The bathroom, while not too large, was super clean and stocked with lots of fresh towels. Mini refrigerator and little coffee maker in the room. Free cable TV (somewhat limited channels). Excellent free WIFI. Theresa, an associate at the front desk, was as helpful and nice as she could be! The hotel serves a very nice, free breakfast each morning. Coffee, fruit, eggs, cereal, etc. There is a really nice small swimming pool on the property, and a large, free parking lot. A double room was between $175-$195/night, depending on which website you used to book the room. The only reason I didn't rate this hotel as excellent is the location. Beach Boulevard has cleaned up substantially since I was a kid. However, there is nothing directly around the hotel to do. You are about 2 miles from the beach. I do appreciate the fact that unlike wealthier areas of the Southern California coastline, Huntington Beach has remained relatively undeveloped. I would definitely stay at this hotel again. Check out Don the Beachcombers and Wahoo's Fish Tacos for superb entertainment and food, respectively, in the area.

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for staying with us, on behalf of myself and my team we appreciate you choosing our hotel. We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. I'll be sure to pass along your compliments to Theresa.

"Decent"

3
19/05/2017

This hotel is okay. I enjoyed the cleanliness, friendliness of staff, and proximity to the beach. Compared to other CA hotels of similar rates, the breakfast is subpar and the proximity to a major street caused me to wake a couple of times due to noisy cars speeding down the road. If I were to return to Huntington Beach I would not be opposed to staying here again. Thanks!

Mihir M, Manager at Best Western Surf City, responded to this review
I'm very sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback regarding our breakfast, and we will continue to work harder to improve on our guest experience.

"Very Clean, Awesome Staff & GREAT fresh breakfast!!!"

4
15/05/2017

Teresa at the front desk was Very helpful & friendly...Betty does an Awesome job with the cleanliness of the room...staff where breakfast is served were very nice!!! Please think about putting in Black out curtains and weights sown in hem to keep them from blowing up when you have the fan or air on!!!

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for taking the time to give us feedback. We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. As for the issue with the curtains we'll address this directly. I'll be sure to pass on your oompliments to Betty and Theresa.

"Enjoyable"

5
15/05/2017

This is our third stay at this Best Western. Everyone is helpful, polite and friendly. Rooms are clean and comfortable, lots of amenities. Fun pool. Great breakfast. We would definitely stay here again.

Mihir M, Manager at Best Western Surf City, responded to this review
We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. We all look forward to seeing you again when your back here in Huntington Beach.

"My stay."

5
14/05/2017

I enjoyed my stay. The ladies at the front desk were very warm and professional. They were EXCELLENT!! The room was clean and neatly arranged. I enjoyed the location. It was close to everything. It was an enjoyable stay.

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for an amazing review! I'll pass on your praises to our front desk staff. We all look forward to seeing you again when your back here in Huntington Beach.

"Great Stay!"

5
12/05/2017

Comfortable stay....Clean rooms, Great breakfast and Friendly employees. Close to beach (Sand Soccer Tournament) and Restaurants. Only wish our weekend wasn't so cold, windy and rain!! We will definitely stay at BW Surf City again and hope our next visit to Huntington Beach will be weather friendly!

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for the five-star review! We appreciate the feedback and look forward to see you again soon next time you're in Huntington Beach.

"Nice, clean, convenient"

4
08/05/2017

Nice hotel close to the beach, which means that the prices are a bit higher than other Best Westerns in the area. Outside corridors also make the rooms a bit noisier than some of the other Best Westerns in the area that have interior hallways. The rooms are clean and modern, and the staff is excellent.

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for staying with us, on behalf of myself and my team we appreciate you choosing our hotel, and your loyalty over the years. We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. We'll pass along your compliments to our front desk staff.

"Comfortable motel on Beach Boulevard"

3
05/05/2017

Located on the main road up from the beach and surrounded by strip malls, it's not the prettiest location in SoCal, but if you are only sleeping here you could certainly do worse. The room was spacious and clean. Everything about the accommodation was average. The towels were a bit on the thin side, but serviceable. There was a work desk, fridge, microwave and coffee maker, easy chair and TV. There is a free onsite parking, a pool and included breakfast is in the lobby. There are many restaurants and shopping centres along the boulevard so finding something to eat was easy. I only stayed one night and it was comfortable.

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for taking the time to give us feedback. I understand our hotel is dated, we're on track to bring it up-to date. We all look forward to seeing you again when your back here in Huntington Beach.

"JACUZZI SUITE"

5
02/05/2017

Awesome private in room Jacuzzi! Takes about a 10min uber rider to get to the beach front from the hotel. Decent all you can eat self service breakfast, usual stuff - pancake machine, juices, coffee, sausages, etc etc

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you a five-star review! We really appreciate it, and I'm happy to hear you enjoyed our Jacuzzi room. We all look forward to seeing you again when you're back here in Huntington Beach.

"Great stay!"

5
01/05/2017

Front desk accommodated my change in reservation since my flight didn't get in. Big rooms, looks like recently renovated with newer bathroom, microwave, fridge, coffee maker. There were 4 of us and there was plenty of room. Nice but small pool area, even though we didn't use it. Very much a motel but clean and had everything we needed.

Mihir M, Manager at Best Western Surf City, responded to this review
Thank you for the five-star review! We really appreciate it.

"Good for the location."

4
30/04/2017

I stay at a Best Western somewhere for roughly 4 months out of the year. The price for this location in Huntington Beach is just a tad too high for the quality you receive. That being said, they do have an excellent friendly and courteous staff. The quality of the day to day items like shampoo and soap are much better than the typical Best Western. Breakfast is very good both in quantity and quality, however, be prepared to take it to your room because the dining room is quite small. Great for a weekday stay, I would avoid on the weekends unless you have to stick to a tight budget.

Mihir M, Manager at Best Western Surf City, responded to this review
We all take pride in making sure our guest are happy, so we're happy you enjoyed your stay. I have passed along your compliments to our staff however, I'm sorry we fell short of your expectations and you didn't have an enjoyable stay at our hotel due to the pricing. Our pricing does change often based on demand and due to our convenient location. We always recommend booking as far in advance as possible when anticipating a trip to our area. We all look forward to seeing you again when your back here in Huntington Beach.

"Short stay"

5
29/04/2017

Room was surprisingly large. It was clean and quiet. Full hot breakfast was a definite plus. A good value for the money. Lots of restaurants in the vicinity. Pool look nice and clean - we did not use it due to time constraints. Bed was OK, a little too firm for me, but that is a personal issue.

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Thank you for the five-star review! I'm sorry to hear you did not find the bed comfortable, we will address this directly. We all look forward to seeing you again when your back here in Huntington Beach.

"a MOST satisfactory stay."

5
27/04/2017

We've stayed here the past few years when we come to HB to visit our son. Our rooms are always clean and close to the lobby as my hubby has back problems. The breakfast are delicious and hot and the coffee is excellent. I enjoyed the hot tub this time but the pool was a little to cold for me. We visited the end of march and April. I would highly recommend staying here. The desk clerks are always so friendly and helpful. This hotel is also close to the beach and downtown HB.

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Thank you for a five-star review! I'm very glad to hear you had enjoyed your stay with us. We all take pride in making sure our guest are happy and that you enjoyed the hot tub and our breakfast. We look forward to seeing you again soon!

""Too far from the beach""

4
23/04/2017

We chose this hotel because of the cost and reviews, it can be quite an expensive town to take a vacation in. Check-in was quick & easy, staff were friendly and helpful. Rooms were clean and fresh with quality toiletries too. The pool was clean and towels and loungers were provided for added comfort. had it to ourselves most of the time. Breakfast was great the first morning however there wasn't any available seating the following morning which made it difficult to enjoy. The choice was extensive and replenish regularly by staff but they definitely need a bigger area or alternative. I would have chosen to be nearer to the beach if I had realised as we had to drive and pay quite expensive parking too. There was some noise due to the location of the hotel, quite noisy when in the pool

"Close to surgery institute."

5
22/04/2017

Stayed here because it was super close to the surgery institute. Rooms were clean and nice. Fridge and microwave. Close to the supermarket, Urgent Care and pharmacy. Lots of little stores with in walking distance. Beach about a mile and a half away. Theresa at the front desk was very helpful and caring! We were in need and she did everything she could to accommodate us make our stay a pleasant one!

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Dear Matt, thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I have passed along your praise to Theresa. I'm looking forward to having you again as a guest in our hotel.

"Excellent"

5
21/04/2017

The Best Western Surf City Hotel was the perfect location for my trip. Me, my girlfriend, and best friend worked a festival in Hunington Beach and we stayed here. It was a great spot. Local food places near by, pharmacy was nearby, and the site itself had great amenities. The staff was amazing and very helpful. The roomshit were clean, the bedding was great, and the shower was magnificent. I would recommend staying there any time I am in Hunington Beach.

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I'm looking forward to having you again as a guest in our hotel.

"Great!"

5
20/04/2017

This was a wonderful place to stay! The room was very fresh and felt clean. There was multiple fresh towels, blankets and pillows. And the service was great, everyone was so nice! My friends and I had a very enjoyable stay and would recommend it to anyone!

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Thank you for the five-star review! We appreciate your feedback and hope to see you again soon.

"Perfect accommodation for our family. Big, clean rooms and the staff was fantastic."

5
18/04/2017

I was attending a nephews wedding and the whole family stayed at Best Western. Eight or nine rooms were needed. The rooms were large and clean. Since we needed a gathering place, the manager, Mihir Mehta let us use the dining room in the evenings to gather. With more than 20 people, it was the perfect spot for us. Thank you Mihir for all you did for us.

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Thank you Mary Ann for the five-star review. We're happy to accommodate your requests and we look forward to seeing you again soon.

"Home away from home!"

5
16/04/2017

My daughter and I love everything about this Hotel! We come every 6 months or so to enjoy some beach life. It's always a pleasure to end a long day at this Hotel. Beds are comfy, rooms are clean, and the Staff is beyond amazing!

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Thank you for the five-star review. We really appreciate it!

"Surf City Rocks"

5
14/04/2017

Amazing Rooms and big beds and so close to everything beach and restaurants .. In the Albertsons parking lot on Beach Blvd try the Italian and mex restaurant family owned great food ... short drive to the beach

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we know you have many options when choosing a hotel, so we're glad that you came and stayed with us. We hope you enjoyed your stay and we look forward to seeing you back soon.

"Trip to Huntington Beach"

5
11/04/2017

This was a very nice hotel. The office staff were very friendly. The breakfast was AWESOME and close to Huntington Beach. We enjoyed it very much. We found that it was a very very quiet area and the pool and spa were extremely clean.

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Thank you for the five-star review. We really appreciate it!

"Great Price, excellent service"

5
10/04/2017

Take the time to look into this hotel. It is a little older, but clean. The staff were very available and approachable. The breakfast was just right and the price was very reasonable. I will be back next year!

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Thank you for the five-star review. We really appreciate it, and we look forward to seeing you next year.

"Perfect for us!"

5
09/04/2017

We stayed in this hotel while on a trip for sightseeing, and visiting friends in the area. The location was perfect. Just a short drive to the beach, and in an area where stores and restaurants were close and easy to find. The hotel was clean and quiet. It was perfect for what we needed. We also loved that the room had a microwave and a fridge. The free breakfast was simple but good. My Mother was thrilled that they had tea bags in the room. The only negative was that the coffee pot needed to be cleaned. She tried to run hot water through it, but it came out brown. I'm sure that can be easily fixed!

Mihir M, Manager at BEST WESTERN Surf City, responded to this review
Hello Debra, thank you for the five-star review. We really appreciate it. As for the coffee pot we'll take care of it immediately, we hope to see you again soon.

"Friendly and accommodating staff members"

5
04/04/2017

We originally were located at a hotel in long beach but decided to switch hotels due to undisclosed construction occurring at our hotel. We decided to relocate to Huntington beach and selected the best western to stay at. The staff members were more than willing to accommodate our transfer and were extremely helpful in guiding us to tourist friendly places and on how to get there. Customer service was amazing, rooms were clean and located Ina safe area made it possible for us to enjoy our trip! Definitely a 5 star rating!

Santiago G, General Manager at BEST WESTERN Surf City, responded to this review
Hi Rebecca, Thank you for taking the time and providing us your positive feedback. I'm sorry you went through some trouble at the previous hotel but I'm excited to see my team did a memorable job at helping you tour the area. We hope to see you back soon on your next trip to Huntington Beach, CA.

"Old Lodging Habit Broken"

2
03/04/2017

The room was clean. The bed needed another blanket which we fetched ourselves. This was an "Income Tax Trip" and closely portended the results of the meeting. The room had precious little to brag about. Anything there was, had no multiples for our use and enjoyment. We own Cabins in Show Low, AZ. .. we give our guests far more - for LESS per night. I think that the price was too high for what was provided. This was the last of many stays at The BW Regency - aka BW Surf City. Also, the "Booking" site was down so their Booking Broker could NOT do the job for us - I had to call the "Surf City" office to get a reservation, After giving all the information to the Booking Agent; I put my Credit Card on their watch list - where I still am collecting notifications and calls.

Santiago G, Manager at BEST WESTERN Surf City, responded to this review
Hello Chucka39, We appreciate the compliment on our clean rooms, we pride ourselves in our cleanliness at Best Western Surf City. I'm sorry we fell short of your expectations and you didn't have an enjoyable stay at our hotel due to the pricing. We offer many complimentary amenities such as our full hot breakfast buffet, fiber optic high speed internet access, pool and spa and free parking for your enjoyment. Our pricing does change often based on demand and due to our convenient location between the Anaheim Resort and Long Beach Harbor destinations we always recommend booking as far in advance as possible when anticipating a trip to our area. Once again we appreciate your feedback and hope you will give us another opportunity for your lodging needs.

"Hmm ok for one night"

3
07/11/2016

Stayed one night on it way back to LAX check in good and hotel was not very occupied. We had the room right next top service entrance and between 3pm and 6pm when we checked in the constant noise was terrible do not take this room number 61 I think it is also net to the drinks machines so people gather. Sadly most of the noise was service staff shouting and having a chat right outside our room. Think need reminding this is a hotel and they have guests not a social party. Couldn't really walkt to anything apart from a CVS or petrol station.Rooms dated and both like picture. Just ok for quick stop

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
We're sorry you were unhappy with your last stay with us, we'll work harder to fix this issue that you had experienced, thank you for letting us know.

"Not bad for the price $$ "

3
03/11/2016

We stayed here for over approx. 10 days while waiting for my apartment to be ready for move in. Good neighborhood, right by Walgreens, and fast food. Their is a shoddy strip mall with a really old local bar, a marijuana dispensary and liquor store, pizza joint-- all in a row to either indulge or ignore. I would avoid that tiny strip mall all together at night at the corner of Yorktown and beach. The rooms were cleaned every day, the pool was nice, staff was pleasant and even had washer and dryer on premises that really helped out. I would stay here again if I didn't live here already.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we know you have many options when choosing a hotel, so we're so glad you chose us, we hope you enjoyed your stay and we look forward to seeing you again.

"Perfect one night stay ??"

4
29/10/2016

Standard motel layout ie lobby reception with outside room entrance. We stayed in room 106 bottom floor next to the vending machines which I thought may be noisy but for one night I can ear plug myself up ! However for a nice surprise the room was spacious fairly modern but lovely clean. And as for the noise we both slept like a teenager in love , and coupled with a nice breakfast a perfect short stay hotel????

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we all look forward to seeing you again real soon.

"Surprisingly Nice"

4
26/10/2016

Older property with outside room entrances which is not our preference, but the inside of the room was surprisingly nice and appeared recently updated. Beds were quite comfy, and breakfast was good tho the menu didn't change in the 3 days we were there. Overall an above average stay.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we all look forward to seeing you again real soon.

"Nice stay"

4
22/10/2016

Overall it was a nice stay. We had a clean room, the breakfast area has a lot to choose from. The building is older, so you can hear a lot of outside noise, and the feet of others when they're walking. Not a deal breaker at all for us, just an observation.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, We all work hard to make our guest happy and we appreciate your feedback, we look forward to seeing you again soon.

"Unbelievably Awful"

1
21/10/2016

Hard to imagine that this place had Trip Advisor cert of excellence in their lobby. As is our practice upon checking in we check the bed / mattress -- imagine our bad surprise when we lifted the mattress to look for bugs but instead found dozens of condoms and a roll of aluminum foil between mattress and box springs - really?? Not sure what type of guests have been staying there but we could not get out fast enough -- would never ever recommend this place!

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
We're sorry you were unhappy with your last stay with us, We'll work harder to fix this issue that you had experienced, Thank you for letting us know.

"Surf City Here we Cone!"

4
17/10/2016

We recently spent the weekend here to visit family. The hotel is on a main road with great shopping and restaurants nearby. The pool and spa were clean with great lounge chairs and tables. Our grandkids enjoyed themselves swimming while the adults visited during the evenings there. The breakfast was great and the price was just right!

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback.

"Good value"

4
17/10/2016

This hotel is a 5 min drive to the beaches , it is an older hotel and rooms were very dark but the rooms were very clean , we had free parking and breakfast which offered a great choice a really good coffee ! The staff were all friendly and helpful , very good value

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback.

"Great First Stay"

4
17/10/2016

The first stay on our California road trip.The hotel was clean and comfortable if a little tired in places. This was more than made up fro by the staff. A more cheerful and welcoming bunch of people it would be hard to find.Of particular mention was Bradi in the dining room. Despite being old enough to be her grandparents she took the time to chat to us and recommend the stunning resort of Corona Del Mar as a lovely place to visit. Her mum was also a great character. Also Parker who was in charge of the hot breakfast. A lovely young man who couldn't do enough to help. All a real credit to the hotel.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback.

"Nice place to stay"

4
17/10/2016

My wife and I spent the night here for the Surf City Run 2016. I checked trip advisor for the area and found that the reviews for this place were good. Booked the place and was pleasantly satisfied that all the good reviews were correct!! The hotel is about 2 miles from the beach and the staff was very nice and pleasant. Room was great! I have nothing bad to say about it. Breakfast was incredible and above what I even imagined. Not just your "normal" muffins but eggs, sausage, hash brown, pancakes, cereal, and a few drinks to choose from!! I would definately stay here again and recommend it. Enjoy your stay...

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we all look forward to seeing you again real soon.

"Close to the beach, clean older motel."

4
13/10/2016

This is an older style motel, three stories with rooms all facing the parking lot, and a few rooms on the facing Beach Ave. We stayed here for 5 nights, our room was clean and well serviced. The pool looked clean and inviting, although we never got a chance to use it. The mattresses on the beds were somewhat worn, but other than that we had no complaints. Hot breakfast every morning was a plus, although the eating space was quite cramped with only 4 tables or so. Lobby staff always smiled and said hello as we passed through. Would recommend this motel to anyone looking for clean close accommodations at a reasonable price.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we all look forward to seeing you again real soon.

"Amazing "

5
12/10/2016

Amazing hotel. Great Staff. Samuel was the best and very attentive. Good area. Pool and spa were crystal clear. Ground was free of trash. Clean rooms. Can't wait to come back. They will even let you plug in your electric vehicle.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we all look forward to seeing you again real soon.

"Excellent Value"

4
06/10/2016

The hotel is near all the attractions in Huntington Beach. Its an older hotel but extremely well maintained. Hotel staff is excellent. Access to the rooms is from the outside. Given the nearly year-round perfect weather SurfCity enjoys, leaving the room door open delivers a wonderful cool dry breeze.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we all look forward to seeing you again soon.

"We stayed at the BW for a business trip."

4
04/10/2016

The room was satisfactory, plenty of space, clean, nice spacious bathroom. The hotel offered buffet breakfast each morning with hot and cold items and fresh fruit which was satisfactory. All of the staff were professional and helpful. Enjoyed the central location of this hotel making it very convenient to travel for business in Newport Beach and the general Orange County area. There is no shortage of restaurant and retail stores on Beach Blvd. Plenty of good places to eat.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we'll look forward to seeing you again soon.

"GREAT VALUE"

5
01/10/2016

This hotel is wonderful. Close to the beach and also fairly close to the freeway. Very quiet. Wonderful complimentary breakfast. Quick wifi connection. Beautiful pool area. Rooms are spacious and well equipped as well as clean and comfortable.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we look forward to seeing you again soon.

"Good location/good prices"

4
23/09/2016

The Best Western Surf City is a good location - off beach but still a very reasonable drive to beach (5 minutes). While we were there, the hotel was offering a promo that reimbursed us for one day of beach parking. Hotel was a good choice for the price - clean, comfy, good breakfast and easy hotel parking. We even got early check-in, which we love.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we all look forward to seeing you again soon.

"Great place!"

5
21/09/2016

The staff here was very welcoming and accommodating, from check in to check out everyone went out of their way to make sure we had a good visit. Even let us know to allow extra time for traffic to the airport. The room was spotless and spacious. Also very quiet, considering we stayed over Surf City weekend and there were plenty of people having a good time.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we look forward to seeing you again soon.

"Friendly, safe, clean."

4
19/09/2016

This hotel was picked based on based on being too tired to drive any farther. Found Cesar very friendly and quick at check in. Happy to find a nice breakfast in the morning. Room was clean. A little worn around the edges. The desk chair looked like it had been dragged behind a car. Air conditioner worked.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we look forward to seeing you again soon.

"Awesome hotel thats close to the beach"

5
15/09/2016

Pulling into the driveway we didn't think it was going to be that great but we were pleasantly surprised! The room was very clean! The bed was comfortable! Extra pillows! Free Wi-Fi! Free and Delicious breakfast with lots of choices, eggs, hash browns, sausage, pancakes, cereal. etc. Very roomy! A Wonderful hot tub & pool! Plenty of parking! Very close to The Beach, Disney, and Restaurants! Best of all, The staff was very helpful & nice!

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us We all work hard to make our guest happy and we appreciate your feedback,

"Good Value"

4
14/09/2016

Compact hotel with good pool and jacuzzi and full breakfast. Internet is fast, though it often required a daily log in for operation. Sufficient parking (with a courtesy parking pass provided), nearby a Wallmart plaza with lots of stores for anything you need. No traffic noise as it is set back from Beach Boulevard. Very friendly and courteous staff. Only negative is lack of personal toiletries with a reliance on soap/shampoo dispenser in shower instead.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feed back! we look forward to seeing you again soon.

"A Very Nice Stay!!"

5
28/08/2016

A Very Nice Best Western!! We were impressed with the size of the room and amenities. Great location! Close to one of our favorite beaches and pier! Close to Downtown Huntington, which has great places to eat and is fun to explore! Clean and comfortable!! Three stories with outside hallways and elevator. Would stay again and recommend to others!! :-)

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feed back. The staff and myself look forward to seeing you again soon.

"great location"

5
27/08/2016

Stayed here for three nights using it as a base for Huntington and surrounding areas. The room was clean and very comfortable and the breakfast was the best we had during our tour of California. Staff were very helpful and friendly.Would come back here.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feed back. The staff and myself look forward to seeing you again soon.

"Amazing Staff"

5
17/08/2016

Well where do I start, The staff at this hotel which includes Theresa, Caesar ( I hope I spelled that right) and Michael, have been so amazing. I am what I consider a pain in the ))**(&* patron although I do not try to be, but the staff mentioned above have gone way beyond the norm to make sure that all my needs are taken care of on a regular basis. Thank you guys for putting up with me and making the process of checking in so pain free considering my circumstances. I love your hospitality. So if anyone gets a chance to stay at this wonderfully clean hotel with the most helpful staff ever, you absolutely should. It is always nice to come back here

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we really appreciate your feedback, we look forward to seeing you again soon.

"Very friendly, Very clean"

4
08/08/2016

After my "5 HOUR" drive from Santa Barbara I approached the reception desk a bit stressed out. The drivers on the 405 are insane! As soon as I was greeted by a very sweet man (I wish I would have asked his name), I was able to relax and laugh about the horrible drive. When I entered my king room I was very impressed, by the size of the room and how clean it was. The bed was also comfortable. Next time I will take a top floor room, because the person in the room above me paced the length of their room over and over, and this person was not lite on his/her feet! I will be returning to the area in the future, after my niece has her baby, and I will stay there again.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
We're sorry you were unhappy with your last stay with us, we'll work harder to fix this issue you had experienced, thank you for letting us know.

"Great Room and Staff"

5
03/08/2016

May and Mike were wonderful! They were very friendly and helpful and made sure that my wife and I had all the information we needed to make our stay that much better. The room was very clean and the restroom was stocked and very clean as well. The breakfast was outstanding and to be honest with you, we couldn't had ask for anything better for breakfast! Eggs, potatoes, sausage, toast, hot and cold cereal, pancakes, etc. This was a very enjoyable stay and would go back to this motel on our next visit!

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us. We all work hard to make our guest happy and we appreciate your feed back! we look forward to seeing you soon.

"awful place"

1
27/07/2016

Canceled with a better hotel as this one had better reviews big mistake this one was overpriced for a old worn out room, tub did not work sink did not drain !!! paid $200 for a $50 room will never go back to this hotel

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
We're sorry you were unhappy with your last stay with us, we'll work harder to fix this issue you had experienced, thank you for letting us know.

"Better than expected"

3
23/07/2016

We had two adjoining rooms on the 2nd floor. Both had 2 beds, but one had a king and a double and was considerably larger, which was nice. It had newer carpet and bedding, but dated furniture. The desk chairs are uncomfortable, and are ripped, needing to be replaced. The pillows were horrible - too big and overstuffed. The larger room seemed to be updated a little more as it had a newer a/c unit. The one in the smaller room was old and extremely loud. The toilet/tub room is very small as the door barely clears the toilet, which was a bit of a challenge. This is an old style hotel with windows along the walkways and parking lot, so it can be a little noise. The good news is they seem to have a strict noise/partying policy and we didn't have any problems. The pool area is in the middle of the parking lot. The pool and area are small, but very clean and equipped with lots of chairs. As for the breakfast, it was not very good. Typical stale bagels, muffins, yogurt cups, juice and coffee and cereal. Some kind of oatmeal maker and pancake maker. They also had eggs, a potato, and sausage, all of which was very salty. The area is very small with only a few tables. If it is crowded, plan on eating outside or taking it back to the room. Would we stay here again? Yes for the price and for the location we needed it to be. It was clean and the staff friendly. It's about a 5 minute drive straight down to the beach where you can park in the lot for $15.00 per day or on the street with meter parking. Super easy, if you go early.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
We're sorry you were unhappy with your last visit with us, we'll work harder to fix the issue you had experienced thank you for letting us know.

"Loved it!"

5
22/07/2016

The location is perfect for either the beach, Knott's Berry Farm or both! It is clean both inside and out, the staff are very friendly and helpful, especially May - she was just great! The breakfasts are very well stocked with some really great items. The fridge in the room was very cold and there were extra pillows in the closet. The pool and spa were great too. Although our family did not need them, it was really pleasing to note the two chair assist machines - one by the spa and one by the pool. I assume this would be used for someone with a special need to allow them the ability and freedom to swim too. Very cool!

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feed back, we look forward to seeing you soon.

"Not a business hotel"

3
20/07/2016

For folks with families on vacation this is probably a decent option here. For business travelers expect to hear people on the floor above, neighbors TV from rooms with a connecting door, and the occasional slamming door. Probably pretty normal stuff for a budget family oriented hotel. Room was clean and reasonably updated.Price good for this area.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feed back, we look forward to seeing you again soon.

"Very Pleased"

4
20/07/2016

Location was not too far from beach. Our room ground floor near pool was handy for the kids. Many items to choose from for breakfast! Rooms were clean and spacious. Overall very nice and clean! Front Desk was very helpful and nice! Would stay again if in the area!

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feed back, we look forward to seeing you again soon.

"Comfortable, clean, quiet and simple"

4
16/07/2016

Room was clean, simple and the beds were very comfortable. The fridge was cold, extra pillows and blanket in the huge open closet nestled in the back away from view. Quiet at night, during the day a little loud due to the screams of children at the daycare next door, but you should be at the beach, right?! There are grocery stores close by and the beach is just a three minute drive away.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feed back, we look forward to seeing you again soon.

"No water"

4
09/07/2016

The first morning of our stay, we were notified that there would be no water from 9:00 am to noon. That meant early wake up to make sure we got in a shower. No water to even flush the toilet. Office staff not particularly friendly, just business. Overall, the stay was very nice. The room was clean and quiet. Breakfast was good. Crowded in the dining room. We would stay here again.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
We're sorry you were un happy with your lasr stay with us, we'll work harder to fix the issue you had experienced. Thank you for your feedback and we look forward to seeing you soon.

"First time"

3
08/07/2016

This property is located on east side of Beach Boulevard so if your traveling down south you will have to go to the light and make a U turn. Being close to a major street you can hear traffic noise from passing vehicles I suspect it would diminish the further you are away. Being on the second floor of four I could hear the tenants from the third floor walking around. I found the in room AC worked great and the breakfast options where better than most. Candy at the front desk was friendly and helpful.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback.

"Good night sleep"

4
06/07/2016

We only stayed one night after graduation. Room was large enough for 4 of us, convenient having a fridge for leftovers, table & chairs for cards or board game. Free parking. Location was not near beach but was convenient to suit our needs.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback!

"Great Service"

4
01/07/2016

The location is not the greatest, but the service was excellent. Kudos to the staff for letting us arrive late and using the microwave for heating our leftovers from Don Jose. Caesar greeted us when we arrived and went out of his way to make sure our stay was comfortable. The jacuzzi was pleasant, but it closes at 10:00pm. I laughed at the "pancake" machine that produced barely edible results. Luckily, Denny's was close by. All in all it was a pleasant experience.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we look foward to seeing you again real soon.

"Not worth the price"

3
20/06/2016

This Best Western was just average. I have stayed at several Best Westerns all along the West coast and Northwest coast of the US recently and I gave great reviews of them all except for this one, which is in my own back yard. The room was average and the price was high. No microwave and we were given a senior room with a shower chair etc when we didn't ask for one.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all wirk hard to make our guest happy and we appreciate your feedback. We look forward to seeing you again soon.

"Satisfied with our stay overall."

4
16/06/2016

Upon arrival, check in was smooth and easy. They did require a $100 deposit since I booked on Expedia, but that was refunded IMMEDIATELY upon check-out. No snacks available at check in, just water and coffee. Room was a good size, beds and pillows were comfortable. Our room had a refrigerator but no microwave. Parking was free and sufficient. Pool was NOT heated. Overall, a decent stay. Only stayed one night since the hotel wouldn't honor the price from Expedia for us to extend our stay, so we moved to another Best Western for the next leg of our trip.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make all our guest happy and we appreciate your feedback. Look forward to seeing you again soon.

"Nice hotel"

5
11/06/2016

We spent two nights here. Our room was nice with 2 queen beds. Larger than we expected. We were near the back of the hotel so it was quiet. Breakfast was good with lots of options for everyone. The ladies at the front desk were very friendly. Loved being able to get to the Huntington Beach pier that was only 2 miles away.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, we look forward to seeing you again soon.

"NO BED AVAILABLE IN SPITE OF CONFIRMED RESERVATION"

1
06/06/2016

On April 24,2016, I made a reservation for June 4, 2016. I received an email confirmation with the correct date. Our reservation was part of a block of rooms reserved for a wedding. Upon arrival, we were informed our reservation was for June 3, 2016 and there was no room available. After research, the hotel admitted its error and promised a room in approximately one hour. We told the manager we had to be at the wedding at that time and were assured that there was no problem. At 9:15 PM I received a phone call from Ceasar stating that there was no room for us. No offer to find us a room at another hotel, no options, no remedies. He admitted the error was theirs, but nothing he could do. 9:15 PM in a strange town. We were to be at the wedding for two more hours. No assistance. We drove two hours, late at night, to get home. This is the worst service I have ever received from any hotel.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
We're sorry you were unhappy with your last stay with us, we'll work harder to fix this issue you had experienced. Thank you for letting us know.

"Cesar was extremely helpful and very nice."

4
05/06/2016

Clean and very close (2 miles) to the beach. The staff was very attentive to our needs. Any requests we had were answered very quickly. Thanks Cesar for making it an enjoyable stay! We will definitely recommend this site.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we all work hard to make our guest happy and we appreciate your feedback, look forward to seeing you again soon.

"HB Best Western"

5
03/06/2016

These were the best rooms within miles of the beach. The rooms are very large and well appointed., Teresa the front desk agent was excellent! I will return again and recommend everyone wanting the best deal for your money to stay here!

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we work hard to make our guest happy and we appreciate your feedback.

"It Worked"

3
01/06/2016

We stayed here for one night while in Huntington Beach. The room was good enough for one night, especially because we didn't plan on being in the room much. It is an all exterior door building, with rooms typical of this style. The staff was very friendly and helpful. It met our expectations for the price paid.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us. We all work hard to make our guest happy and we appreciate your feedback! We look forward to seeing you again.

"Best Western Surf City Review"

5
28/05/2016

I had an excellent and restful stay at this establishment. The entire staff were attentive and performed their assigned tasks in a professional manner. I enjoyed the small garden adjacent to the pool area. I am a cigar smoker and this was an excellent place to enjoy my cigar.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us, we work hard to make our guest happy and we appreciate your feedback.

"nice hotel"

4
10/05/2016

excellent hotel for the price. very close to the beach. easy access from the highway. All our friends who stayed there had the same feeling. Nice breakfast with many items. definitely would recommend to others.

"Had hoped for more."

3
10/05/2016

We chose this place based off of all the stellar reviews and TripAdvisor's ranking. We were expecting more. They couldn't tell us whether they would have a crib available until we arrived. Luckily they did and there was no extra charge. I was hoping for a little sun time, but the pool was not heated so we couldn't take the baby in the pool. Also be aware that if you are here during the week, there is a day care right next door, so yelling and crying kids within feet of the pool. No pool ambiance in any way. It was basically a pool in a parking lot. The staff was very friendly and the breakfast very good and plentiful. They let us know when we checked in that no partying was allowed. Partying definitely occurred Saturday night along with a domestic dispute and broken bottles. I would probably give this motel a 2.5.

Sandy W, General Manager at BEST WESTERN Surf City, responded to this review
Thank you for staying with us. We all work hard to make our guest happy and we appreciate your feedback.

"Great Place"

5
07/05/2016

I cannot say enough about this place. I have stay here before and when I visit this area, I choose this place. the breakfast spread is an experience that you will enjoy, and it comes free with your room. Very clean and the staff very professional and friendly. A VERY NICE PLACE TO STAY.

"GREAT LOCATION"

5
02/05/2016

This hotel has been renovated and is beautiful. Great location. Close to the beach and not far from the freeway. Free breakfast with large selection. Nice pool and spa. Rooms are comfortable and very clean.

"Great stay!"

5
29/04/2016

Recently I stayed at the Best Western Surf City. It wasn't part of my plans, late at night, and I didn't have any reservations, but fortunately I was greeted by Jose with a warm smile and friendly service. He checked me in quickly and was very helpful. He saved the day! Thanks Jose!

"Don't judge the book by the cover"

5
29/04/2016

Great motel. Looks like a run of the mill 70s' property from the street, then you go inside. The management is wonderful; the desk clerks well trained and outgoing, the breakfast room clean, tidy, and serving up a very nice self-service meal. EVERY employee I encountered was genuine and outgoing. The room was more than adequate. comfortable bed and linens, lots of pillows, a small fridge and GOOD coffee pods! Special shout out to Ceaser and Brianna at the front desk; two employees who both deserve praise.

"Great place to stay"

5
25/04/2016

We make an annual trip to see family. This is the best hotel in Huntington Beach. We have stayed here each of five years. Great value, comfortable facilities, accommodating staff, and prime location. We would never consider staying anywhere else.

"Recommended for quiet and convenient location"

4
03/04/2016

Good location , Friendly staff , Decent breakfast . We have been coming here for over 15 years when we are in Huntington Beach. We are generally satisfied with this hotel but we do feel the price range now are up enough that other hotels closer to the Beach may be interesting...All in all , for carbuffs like us , the location is great for all that is going on in L.A.and Orange Cty.

"Fun in the sun"

4
28/03/2016

Whenever my kids and I visit the beach we stay at a nearby hotel. So far nothing beats the style and comfort of Best Western. The continental breakfast is replete with automatic flapjack maker, all juices imaginable, and cute little trays. The beds are super comfy and the pillows are heavenly.

"Nice Hotel"

4
25/03/2016

The hotel is very popular. The rooms are clean and the bed is comfortable. The free breakfast is fine, adequate, and just ok. It is a short drive to the beach and the action part of Huntington Beach. Not a bad price for the area.

"Happy, happy on all accounts!"

4
14/03/2016

Traveling with a two teens for beach time and concert at the Observatory. A straight shot to the beach from the motel, restaurants not walking distance, but short trip by car. Central to all that the area offers. The rooms are clean, comfortable beds w/lovely linens. Little scrimpy on the bath products, but no problem asking for more. We were in a room furthest away from office - excellent wifi connection. The guest computer near office is FAST, with a beautiful big monitor. Avoid rooms that face the stairs/elevator. Privacy/noise issues. Our room had a door between the bathroom and bedroom. Other rooms that only the toilet/shower was behind a door, the sink counter was open to the sleeping area. Washer and dryer available @ $2/load - convenient, as it was raining the days of our visit. Hot breakfast is basic, but you won't walk away hungry or thirsty. We walked down to Mother's Market and Kitchen for some delicious vegetarian meals and snacks.

"Best Western needs improvement"

2
14/03/2016

It was definitely the worst hotel I've stay in for the past 8 years. However, I have mostly stayed at more luxurious types of hotels. Therefore, I will only compare my stay with other hotels that I have been in of the same star rating and quality caliber. This hotel was too pricey for its quality, and was inflexible. They experienced a blackout the night of my stay (the rest of the neighborhood had their lights on). i probably would not recommend this hotel, and I am not returning.

"The Beach on a Budget"

3
08/03/2016

The Best Western is a logical choice for visiting Huntington Beach on a budget. The rooms are clean, and the cleaning service is top notch. Rooms are large, and the parking is free (something to note). I did not use the pool, but it is there if you need to swim. Breakfast is included, buffet style, and has options of pancakes, bagels, cereal and fruits. Quite a selection for a comp breakfast. As with many Best Westerns, you will have some ambient room / road noise, but the AC works and Dish Network TV had plenty of choices. Staff is friendly and takes their jobs seriously. Costs you about half of what it would to stay on the beach, and it is literally 10 minutes down the road.

"What an unexpected gem!"

5
06/03/2016

My daughter and I stayed for five nights at the Best Western Regency Inn while sightseeing in So. Cal. The location is great, within two miles of the beach, the pier and tons of shops and restaurants, and only 20 minutes from Disneyland as well! Access to I-405 to one of several airports is also just a couple of miles away. The rooms have been refurbished very nicely, the lobby is open and friendly, the breakfasts (part of the stay) offer hot and cold meals, and everything is kept spotless. The pool and hot tub were clean, well kept and in great condition. Finally, the staff here are very friendly and knowledgeable. Great experience all around, but especially with Christine and May at the front desk. Christine took care of our reservations, ensuring we got exactly what we had paid for and did so courteously. May was a constant positive in our mornings...always cheerful and helpful. When I asked for something she jumped on it right away. I would definitely come back to this family-friendly, clean, safe and restful hotel!

"Good Stay"

4
06/03/2016

Nice and clean. Good sized rooms. Well located in Huntington Beach so easy to get to the Beach and other places in town. Nice staff for the most part. Of course the breakfast is a joke but what can you expect, plenty of places in the area to get food.

"Great price for a centrally located hotel near the beach"

4
06/03/2016

Clean, attractive, and centrally located hotel near PCH and the beach. The rooms are large and clean, and the staff is great. May at the front desk was very friendly and helpful. She seemed to go out of her way to accommodate any of our needs during our stay. Everything was clean and well maintained, I think this hotel is a great value.

"Exceeded Our Expectations"

4
04/03/2016

My husband and I wanted to stay in the Huntington area for a few nights and found this B.W on Priceline. The price was reasonable and we already knew what we would have expected from this hotel chain. We believe this was a motel before and though it might be a bit dated on certain things, everything else what the hotel offered exceeded our expectations. Upon checking in, Mihir, was so friendly, welcoming and efficient at checking us in. Maybe he sensed we were tired from our travels. He provided us a room on the 3rd floor and were quite pleased with it. The room was huge and spacious (400 s.f). There were 2 queen beds, round table, 2 full back chairs, entertainment unit, dresser drawer, desk and night stand. With all that, we still had so much room to walk freely. The beds were comfy and cozy with lots of pillows, which I enjoy. Breakfast was pretty good too. They offered a variety of hot and cold items. Lots of bagels, bread, danish, croissants, 3 -4 kinds of cereal, sausage, eggs, hash brown and a high tech pancake maker. Dispenser for 4 kinds of juice and a coffee maker as well (I think the coffee in the lobby is bolder than the one in the dining room). The location was good for us. It was central to most of our interests, shopping and dining. The hotel was quiet even though there's a daycare across the way but we didn't mind it at all. Check out was fast and efficient by Mihir as well. He even asked us what our plans were and assisted us by looking things up for our travels to Palm Springs. Very genuine and really looking after guests needs is definitely on his priority list. The only thing I need to mention was we did call down one day to ask a question and another person said they would get back to us in 5 minutes. They didn't get back to us but we figured out our answer in the end. All in all, we would definitely recommend this place!

"Convienent and comfy"

5
03/03/2016

My sisters and I stayed at this Best Western because it was only 3 blocks from my sons. Its close to Downtown Huntington Beach and close to many other things. The room and lobby areas are clean and the desk clerk was pleasant and helpful . The Breakfast was delicious and the area clean . I have stayed here before and have always been pleased. The pool and hot tub are really nice too.

"Nice room/location/staff, pretty quiet"

4
29/02/2016

Right on Beach Blvd but I didn't notice any road noise (Thursday/Friday night). Staff were friendly. Breakfast was typical but nice and well presented. Bed was comfortable and internet worked well but I didn't use it extensively.

"Great Stay at BW Surf City - Huntington Beach"

5
29/02/2016

I had a WONDERFUL stay last week at this BWestern in Huntington Beach, CA. The property was extremely clean and you could see the pride the owners and staff took in the hotel. Everything was clean and kept up with pride. Great breakfast, very friendly staff and very comfortable bed. Overall a fantastic property and experience.

"Hotel Staff"

5
27/02/2016

I felt the Hotel staff are really caring & want to serve you. I would go back anytime I am going to that area. There are no loud guess & the staff make sure you are happy. I don't know all their names but they are all sweet & caring.

"Clean, comfortable and friendly"

4
22/02/2016

We stayed at the Best Western Regency Inn for a family wedding weekend. We were checked in by May who was very friendly, helpful and accommodating throughout our stay. The room was clean and comfortable. The pool/hot tub area is lovely and the grounds are well maintained. Breakfast was much more than the standard continental that is available at most places as it included scrambled eggs, hash browns, sausage links and pancakes. It is not a luxury hotel by any means, but a great value for the traveler passing through or needing a base for other activities.

"lodging for the Surf City Marathon Half Marathon"

5
21/02/2016

This was our 8th year staying here while participating at the Surf City Half Marathon. The hotel is very clean and the staff, especially Mary is friendly and helpful. They have a good selection of food for breakfast and they started breakfast early for all of us participating in the race. I highly recommend this hotel for any vacation/get away to Huntington Beach.

"Very nice price/quality"

4
20/02/2016

We had a very nice stay for one night with my friends. Parking was simple, pool was nice and the room was clean and spaceous. Breakfast was good! Pancakes, sausage, eggs, etc... Hotel is a short drive from the beach. Price/quality perfect.

"Great stay in HB"

4
19/02/2016

Stayed here three nights while visiting family in HB. I stayed one night in the King suite and two nights in a 2 Queen bed room. Both rooms were super clean and beds were comfy plus lots of space in the room. Wifi was great and rooms had fridge, microwave and good size flat screen. Breakfast was above average. Spent time at the pool and hot tub after the beach and both were very clean as well as the pool area. Staff was great especially Christine who worked out a few details I had on my stay. This will be my goto place to stay in HB from now on.

"A+!"

5
17/02/2016

My stay here was very unsurpassable! I stayed in a suite room with jetted tub and separate shower. Room was very nice, upgraded, comfortable, clean, crisp bed, great view to the street, stylish, and very roomy! It was not your average small square "suite room" with only a bed and bath. It felt very fancy! Breakfast downstairs was very good. Not your average fruit loops and orange juice breakfast at most other hotels lol. Good tasting eggs, sausage, pancake machine, lots of choices for drinks and grains, a spacious dining room with plenty of tables for everyone. And the coffee was good! Staff was very friendly and courteous. They answered all of my questions and needs promptly and professionally. And for a hotel near the beach, the rate was very reasonable for a suite! I will definitely be staying here again! ????????????

"Great Place to Stay"

5
17/02/2016

Great place to stay. Recommend to anyone staying in the Huntington Beach area. Nice rooms, nice pool, easy access to the beach and other areas in Orange County. Shopping and great restaurants are all close by.

"Huntington Beach weekend"

4
15/02/2016

The staff is wonderful and extremely helpful in every way. The location is terrific and conveniently located with restaurants in every direction. Grocery stores and convenient stores are within walking distance. Although, if you want a quiet fulfilled night sleep, this is the last place you want to stay. If you have young children and they are well mannered than they will be staying in a hotel whose other children have NO manners or a proper upbringing. So be prepared to lose sleep.

"Close to Huntington Beach and short drive from Little Saigon"

5
14/02/2016

Very good customer service. Continental BF was quite good and also included scrambled eggs, BF sausages and hash browns among the usual fares. We had rooms on the 2nd floor (206, 207) which were good. Hotel is close to Huntington Beach where we watched a beautiful sunset one evening. It is also a short drive to Little Saigon which we visited 2 days during the Vietnamese New Year (TET) festival.

"Customer Service"

5
12/02/2016

This hotel is so convenient to the beach. We rode our bikes. I was there for the SurfCity Half Marathon. May who is the customer service rep who checked us in is the bomb!!! We had such excellent care from her. I have stayed in dozens of hotels for my runs and nobody has taken such care in my accommodations as she did. This hotel was comfortable close to bars, fast food and the beach. But i'm telling you May made my entire stay...

"Ms Jaci"

4
27/01/2016

My son and I had adjoining rooms which was nice. May was very sweet & helpful with my reservation. She personally walked down to my room to see if everything was satisfactory. The rooms were very clean and comfortable. I do wish they had microwaves. I would recommend this hotel and stay here again.

"Reccommend"

4
27/01/2016

We will actually be returning to this hotel for our bachelor/ette party. The continental breakfast was really good. I liked that they had eggs, sausage, and hashbrowns. The rooms were newly remodeled and quite large and roomy. The toilet area was small but it's not exactly a deal breaker.

"Great value!"

5
23/01/2016

We went to Huntington Beach to visit family and this was so much less expensive then other options. It's not on the beach but it was clean and updated. All the staff were very friendly and attentive. Free continental breakfast was better than most. Hot foods included scrambled eggs, sausage, hash browns and pancakes. I saw another reviewer say it was in a crap part of town, I disagree. I would say it was not touristy. It's where locals live their lives and do their shopping. Short drive to the beach.

"excellent workers"

5
21/01/2016

I am a longtime customer here and everyone here is very nice and helpful, especially May who was always pleasant to deal with. Room was pleasant, people was very polite. Thank you May. From Dr. Minh Ma 714-588-4998

"Great for your money"

5
10/01/2016

This hotels staff is very helpful, kind, and accommodating . I have stayed here a couple time and will continue to stay here because the price is so good. The have updated the breakfast items as well as some of the rooms.

"over priced in crap neighboorhood"

2
26/12/2015

Poor condition and somewhat dirty We keep asking ourselves are we at the " Motel 6 " ? The big whip amenity was a warm bottle of water ,not even in the refrig! I guess because the location has a name with a beach attached justified the high rates, even through IT was way far away form the beach !

"Breakfast and Staff"

5
25/12/2015

It was a very nice hotel. The room was quiet and nice. The breakfast was decent, in fact the quality was much better than any other 2-star hotel I have been to. And special thanks to May, she was really nice and helpful.

"Good Value"

5
22/12/2015

Check in was smooth,the young woman at the front desk was great,she provided all the information i needed.The room was very nice,very clean.I enjoyed my stay.When the time came to check out it was done quickly.

"Good Hotel for the money"

4
18/12/2015

Hotel was clean and comfortable. The breakfast was decent quality with a better than average selection compared to other best western hotels. The staff was quite friendly and caring. Much less expensive than the other "name brand" hotels in the area.

"hotel and staff"

5
17/12/2015

this is a very nice hotel in a perfect location, everything at steps or minutes driving. very nice rooms, excellent beds, nice complimentary breakfast, FANTASTIC STAFF , May is a very nice lady who will help you with anything.

"JUST ONE ISSUE"

4
14/12/2015

This is an older hotel, well maintained. Everything works well. The guest laundry was one of the cleanest I used on our 10 week road trip. Bed was good, staff very friendly and helpful, nice pool. I had absolutely no issues with this hotel until I noticed the signs posted by the dept. of health regarding dangerous chemicals in and around the property. Not sure how serious this is as they haven't closed the hotel and there is a large daycare next door. At any rate we stay 6 nights and have been home since early Nov. - not glowing in the dark or growing any extra heads YET

"Great Hotel!"

5
14/12/2015

Best Hotel yet! The cleanliness and the comfort of being away from home was excellent. The beds and were comfortable and the pillows were Awesome. Staff "Thumbs up!" I would like recommend that a microwave should be placed in the room.

"Will Come Back Again"

5
09/12/2015

The appearance and price is like a typical MOTEL; but the rooms are much better than I anticipated. The check-in staff, "MAY", is really nice; she is friendly and extremely helpful. The location is excellent; breakfast is good. I will come back again!

"hotel"

4
06/12/2015

This hotel is located in a very great location. It is near my son's home, the beach, shopping, etc. Lots of great dining around the area. I had a training person check me in and although it was slow he did it very well

"Huntington Beach Best place to stay"

5
05/12/2015

The hotel is like home away from home. Very warm and inviting. The staff is like relatives making the stay like being in your extended home. Breakfast was great as was the cleaning staff. The location could not be better for those that like quick access to the beach and malls.

"HUNNINGTON BEACH AREA"

4
26/11/2015

Value excellent, Excellent location to get to the beach, shopping, resterauntants, and recreational areas. Breakfast was in a clean area that included a good variety of foods. We relaxed in a clean hot tup. The rooms were comfortable and spacious. Great value for your money

"A pleasant surprise!"

4
23/11/2015

I stayed 3 nights here after a conference. The rooms were all up-graded with nice linens, furniture & decor. Staff were friendly & helpful. Breakfast was large with variety. Hotel room was very clean. Much better than I anticipated. Lobby & outside decor is outdated but rooms lovely.

"Great stay"

5
22/11/2015

i was a little leery at first because the outside looked a little run down. But upon entering our room I was pleasantly surprised. The room was clean, spacious and had everything we wanted. The staff was friendly and helpful. The location was great. This is now our go to place in Huntington Beach.

"left behind items not returned"

2
18/11/2015

I left some items behind and called the hotel to report this within 45 minutes of leaving. The items were not returned to me. 5 shirts. I believe that they should have made certain to go down to the room to retrieve my items when I called instead of trusting your maid staff.

"Handicapped features"

4
03/11/2015

The handicapped rooms for wheelchair bound people are generously roomy and easily usable. The desk staff and room cleaning crews were extremely friendly, helpful and courtious. The hotel is located within easy drives to shopping, eating and the beach area.

"Great Stay"

5
16/10/2015

You will find that this Best Western provides an excellent experience from the pleasant staff to the rooms to the breakfast offered. Everything is clean and comfortable. The pool and hot tub are inviting.

"excellent hotel to stay at"

5
12/10/2015

very clean and the staff very helpful and friendly and professional. the room is decorated very nicely and is comfortable. The beds are so comfortable. We felt welcomed and very safe there. Friendly and polite people there, the staff and other traverlers were very nice and respectful.

"Excellent hotel"

5
06/10/2015

Lovely hotel, very accommodating and helpful, friendly staff. Unfortunately we had noisy guests above us for two nights but staff dealt promptly with the problem when we reported it. Good breakfast, well presented. Would stay here again. Comfy beds, clean rooms .Laundry facilities were a real bonus as we were on a fourteen day road trip through California.

"Pleasant stay, quiet accommodations"

3
06/10/2015

We arrived after midnight, stayed for only one night, and were gone by 9:00 a.m. It was a rest stop of sorts, the place we stayed after arriving in town and before we went sight-seeing and on to a wedding in another city. The exterior of the building was fine, but the exterior carpet was a little worn. Our room was on the second level, and I noticed that the walkway was a little sunken, so perhaps the balconies could use a little structural lift. The rooms are all recently renovated, and our room was very nice and clean. Nothing fancy, but perfect for what we needed. The hotel was quiet, and even being on a major local drag, I didn't notice any street noises. The staff was very polite and helpful. The hotel provides a hot continental breakfast. I think it was a decent breakfast for being complementary, and very convenient for a grab-and-go scenario, but if you love breakfast, you might prefer to dine out. The hotel also has a vending room with a few snacks, but the vending machines are change-only (no bills, no credit cards), so that was a little inconvenient. Ultimately, I think this hotel is a good choice for the traveler passing through. It's clean, quiet, good value, and has a friendly staff.

"Great Location Huntington Beach"

4
02/10/2015

Recent stay at this hotel was for business.Location is excellent if you want to go to Huntington Beach , the pier or Main Street. Room are spacious and clean but could use some updating. Has nice pool area and a room were they serve breakfast.which is decent, scrambled eggs, sausage. cereal, bagels, juice and coffee.

"Best Westtern Regal, Huntington Beach, CA"

5
02/10/2015

I dread staying in motels because I'm adverse to carpeting and the carpeting is usually dull and dirty. Try wearing a pair of white socks in your room! I know that this is the most difficult area to keep clean so I always check the carpeting. The room's carpeting was nicely new and clean. It made for a peaceful night's sleep.

"This is a hotel that inflated their features"

1
27/09/2015

Not very accessible for some one in a wheel chair, and uncomfortable beds.The handicapped features are not ADA acceptable. The wi-fi is not always functioning. They have a variety of breakfast items. The lamps in the room are not working with burnt out bulbs. Do not rent roll away cots as the springs are poking through the mattress. Not enough outlets for chargers. Motel 6 has better accommodations at a lower rate.