Book your hotel

Room 1

Room 2

Room 3

Room 4

Room 5

Room 6

Room 7

Room 8

Room 9
corporate/promo code


Dana Point, Etats-Unis





Rooms 1

2  Adults0   Child

Room 1
Room 2
Room 3
corporate/promo code

Best Western Plus Hotel Dana Point Inn-by-the-Sea, Dana Point

34744 Pacific Coast Highway, 92624-1302, Dana Point, Etats-Unis - See on a map
Best Western Plus Dana Point Inn-by-the-Sea - Evening Exterior The Best Western Plus Dana Point Inn-by-the-Sea is ideally located in the center of Dana Point. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

**Viewing Deck currently under construction and unavailable.** Get away from it all without getting too far off the grid at this luxurious Dana Point hotel that puts guests in the lap of California's beauty. Halfway between San Diego and Los Angeles, you'll find yourself close to the area's best attractions. Legoland®, Sea World® and the San Diego Zoo are just a few options to the South, while to the north is Disneyland®, Universal Studios®, and Hollywood. Where will your vacation take you? Private getaways and romantic escapes are easy at this Dana Point hotel. Doheny Beach and Dana Point Harbor provide the perfect atmosphere for an intimate getaway. This ocean view hotel is just a quick float away from Catalina Island where you'll be happy to get "lost at sea" in such decadent surroundings. Southern California beach weather is simply unbelievable. Not too hot, it's the perfect temperature for sun bathing, trying out some surfing moves or simply strolling hand in hand with your sweetheart. Don't miss out on the local events like 4th of July fireworks off the Pacific Ocean or the Doheny Blues Festival. The beach and weather at this beautiful, newly renovated, all-inclusive Dana Point hotel is just one of the reasons guests keep returning. Water recreation opportunities abound, including stand-up paddling, kayaking, jet skiing, sailing, fishing also whale and dolphin watching. However, many guests return just for the amenities and great service. If you're here on business, welcome home. Many employees from Camp Pendleton, San Onofre Nuclear Power Plant and other companies regularly make this their second home. Breakfast? It's on us. Sizzling hot eggs and waffles, pastries, fruits, cereal, yogurt and 100% Arabica coffee are all on the menu. Book a comfortable stay at Best Western Plus Dana Point Inn by the Sea for an unforgettably wonderful experience! Complimentary full breakfast and high-speed Internet.

Best Western Plus

Hotel Dana Point Inn-by-the-Sea




Hotel advantages

  • Complimentary Breakfast
    Complimentary Breakfast
  • Air Conditioning At Property
    Air Conditioning At Property
  • Safe Deposit At The Property Or In Room
    Safe Deposit At The Property Or In Room
  • Multi-Lingual Staff.
    Multi-Lingual Staff.
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 907 guest reviews
Very Good
Business Business
Couples Couples
Family Family
Friends getaway Friends getaway
Solo travel Solo travel
Sleep Quality

"Great experience!"

User 07/02/2023

We were welcomed by the inn owners as we checked in. Phil brought us ice directly to the room and helped any time I had a question. Breakfast was hot and yummy, plus Phil's wife was there checking to make sure we had everything needed. This was the BEST Best Western experience I have had. I will stay at BW Dana Point in the future. I've told my colleagues about it too. Thanks for a great experience for the days I stayed with you. Plus the view is gorgeous!! The hotel is directly across from the beach and has beautiful views.

"Friendly and Clean"

majoad, Henderson, NV 06/02/2023

This is a nice place, not super fancy, but clean and accommodating. Our balcony room looked out over PCH and the ocean and it was quieter than we expected. Parking was good, and the breakfast was varied. The owners are friendly and they send in housekeeping daily, unlike most other places we've stayed in the last year.

"Fabulous owners and really nice place"

HDcine, Los Angeles, California 01/02/2023

This is a small (30 unit) hotel. Owned and run by a very accommodating couple who truely care about their guests and their hotel. This is nit a corporate run where no one cares. They're just doing a job. Most rooms are ocean view with a private balcony. Underground parking but limited height for taller vehicles. Says 6'2" clearance but overall it's taller but under 7'. Rooms are a good size, beds are comfortable, shower is nice. The 3 most important things I look for. They a full breakfast but the eggs are just hard boiled eggs broken apart and microwaved. I'd still with the whole hard boiled egg. They have real orange juice an a waffle maker. It was chilly outside but the Jacuzzi is set at 110⁰ so it felt great_ My photo of the room is after spending days in the eoom. A real photo, nit a repost from the hotel site.

"Wonderful Stay!"

User 22/01/2023

We loved it here! This is a family owned business !! Owners were so warm and welcoming. Anything we needed they always did with a smile! We stayed there for 10 days and will definitely return! Service was wonderful and the hotel was charming!

"location, staff make the difference"

Donna1001, Chattanooga,TN 14/01/2023

This is it! The perfect place. Yes it has an amazing view, great outdoor seating to watch a sunset even if you don't spend the extra for an ocean view, fast wifi, easy parking, and the friendliest, professional, and happy staff. The staff welcomes you, offers help and ideas for your stay and are available if you need them. The hotel is older but extremely well maintained. the rooms have everything you need microwave, large TV, refrig, and lots of plugs! BUT the view is amazing. There is a train a couple of times in the early evening, and you do have to cross the road to the beach, but it is worth it. Not busy and beautiful, watch boats, surfers or just the waves with comfort from your own balcony. Can't wait to return Thank you Mr. Bill!

"Know what you're booking or choose another hotel"

User 14/01/2023

The location is across the street from the ocean however the loud street and train tracks are directly in front of the hotel and ocean front rooms. The walls are thin so we heard everyone else, as though we were sharing our room with all the other guests. The staff was friendly and the room was clean, however unless you love these things above, I would make a different choice.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Yes,you are correct in your perception. Our true problem is that the property is so relaxing and quiet that every outside disturbance is sometimes exagerrated for certain tastes. After 8 pm on any given night (even during the busiest seasons in the summer) our little corner of the world (south end of dana Point Beaches) is extremely calm & quiet. We thank you for your response and truly hope that you can find it in your heart to give us another try. Be happy & safe! From the family at the Inn by the Sea

"A Friendly Option With a Great View"

User 07/01/2023

My family and I stayed here just before Christmas—this location is very clean, comfortable, and convenient. The family that owns this location is highly involved in the day-to-day operations here, and are always very friendly and helpful. The views of the ocean are beautiful. We saw dolphins right from our (very nice) balcony. We also could walk to the beach whenever we wanted. Do be aware that this location is next to a highway and a railroad, so if the sounds of cars driving by (not much honking or anything like that), or trains coming by might bother you, this may not be the best option. These did not at all bother my family and I, and we slept very well here.

"Ocean View"

User 05/01/2023

The parking lot is secure. The rooms have high ceilings. The tap water is good. The elevator is ultra convenient. The staff are pleasing and charming. There is a large outdoor communal patio on the 3rd floor overseeing the splashing tides.

"Owners made the difference"

User 27/12/2022

The owners really made a huge effort to make our stay comfortable. Our large vehicle with pod needed a special parking location (underground, low ceiling parking). The owners let us cone it off to ensure it was available when we returned at night. The accommodations were clean, location was ideal, breakfast was decent, and the Holiday decorations were fun.

"Great seaside experience"

User 16/12/2022

A really great stay. The location is amazing, with an ocean view during the day and the Dana Point harbor lights at night. Newly updated rooms, huge shower, vanity, large king bed, with great bedding. A very friendly staff who have been at the property for more than 10 years. We felt very welcome from the moment we stepped on the property. The continental breakfast is expansive, fresh, with great variety. Very nice hot tub, that is not only hot, but has a wonderful view of the beach and ocean. We cannot say enough about our stay and will certainly be back.

"Beautiful, Great Staff and Value"

User 16/12/2022

The room we stayed in was recently redone, spacious with a beautiful view. However, the best part was the warm staff that manages the hotel. The (I think) husband and wife team were extremely friendly and went out of their way to add little touches to the stay such as warming up the room before we arrived in December. We will definitely stay here again when we come back down to visit family.

"Charming hotel and friendly staff."

GoPlaces17383747942, Hemet, California 11/12/2022

Great value! Clean rooms, excellent breakfast, and a really friendly staff. Outdoor seating areas offer spectacular views of the ocean. This place is a gem with all the little touches in the room. Breakfast is mostly continental but the scrambled eggs and sausage were real and fresh. Best value in the area.

"Adorable Inn by the Sea!"

User 10/12/2022

This place is cute, clean, right across from the beach and some rooms include an ocean view and private balconies. The rates are very reasonable and the staff is The Best!!! *While you are in town check out the amazing beaches and restaurants that San Clemente and Dana Point offer, or a gig at the world famous Coach House Concert Hall right down the road. We recommend this spot to our guests as well!

"The friendly vibe and nice accommodations make this a perfect place to stay near Dana Point."

User 07/12/2022

The Best Western Plus at Dana Point was a wonderful get away. Management was friendly and very helpful. Ample parking. Our stay was in a Oceanview King rm with private balcony. The room was clean and well appointed with all needs met. The toiletries even included make-up removing wipes. We enjoyed the balcony. Windows and plexiglass wind blocks were clean and clear. I saw a whale from the room. Breakfast was good with eggs, sausage, yogurt and other proteins. Holiday lights at the Harbor only a 3 minute drive from hotel. The place has a very peaceful and friendly vibe! We look forward to another stay soon.

"Great location and best service"

30galitg, Los Angeles, California 03/12/2022

The place is located on the main road of the beach line. It is noisy from the road, but if you get a beach view and close the windows, it worth the stay. Very nice and helpful workers. It was great staying there.

"Great location and service!"

mossquad, United States 01/12/2022

The location of this hotel is right on PCH, just across the street is the beautiful Pacific Ocean. At night, the road gets pretty quiet. Plenty of restaurants in walking or short driving distance. The staff of this place is friendly and feels like family.

"Awesome location and value!!"

User 17/11/2022

Clean, most rooms are newly remodeled and the rest will be within a few months. We booked a room with an ocean view, and we were offered either a newly remodeled room on the ground floor or a yet to be remodeled room upstairs. I liked the view better upstairs (yet to be remodeled) and the room was still very nice, clean, and comfortable. The view was great and the hospitality has been excellent.

"Friendly Staff! Great stay!"

User 08/11/2022

The staff at the Dana Point Inn-By-The-Sea were incredible! Everything was great. The room was nice and the staff couldn't be any friendlier. I wish my stay was for more than just the 1 night! I will definitely stay here again when I travel back to the area for work.

"Nice view but hotel not adequate"

Sondra K, Sacramento 08/11/2022

Bathrooms way too small. Don't clean room completely or replenish. No breakfast had to ask them to make more at 9 when its served til 10. Internet drops. Cost is high for what you get, its an older hotel.

"Never again at this facility."

jameshU7385FD, Pine Grove, California 07/11/2022

We typically stay at Best Western Plus hotels. This place doesn't come close and doesn't deserve the “Plus” category and doesn't even deserve being Best Western. Problems include: Poor maintenance Broken ice machine Unclean spa Breakfast- ran out of food and poor selection Unsafe bed — three feet high off the floor.

"Decent Stay"

Sunshine22218486562, Houston, Texas 02/11/2022

Comfy room with decent accommodations . Super friendly onsite owners went above & beyond to assist. Good hot coffee and decent breakfast selections. Only "negative", which the wife pointed out was floor-level open lower wall holes & dirty/grimy shower stall each side of bathroom door; discernable when sitting on commode. She also thought it was awhile since the floor was mopped & the floor rug was cleaned.

"Not a Best Western Plus quality"

Tourist559555, Golden, Colorado 24/10/2022

We usually rely upon Best Western Plus to have consistent quality but were deceived with this choice. Quality is not up to usual standard of BW Plus. We paid for "oceanview" which means we overlooked a coastal highway, railroad tracks, a fence to a cost state park filled with RV campers. A strange bed frame made the top of the mattress to be approximately 3.5 feet off the floor. Breakfast was adequate. Worn carpet covered lumps in the floor. Worn elevator appeared worn. We will look more closely into motels that have Best Western Plus label from now on.

"Best hotel on the coast"

User 23/10/2022

We found relaxation, quiet and comfort at Dana Point's Inn by the Sea. The rooms were very well kept and had wonderful views of the ocean. The welcoming and helpful innkeepers and their employees made us want to return very soon.

"perfect landing in California"

User 18/10/2022

our first stop in California, near ocean, ideal location, good trafic connection, quiet and large room, good breakfast, very good atention, helpful hotel staff, clean, bars and restaurants near by, shopping near by

"Enjoyable trip"

User 17/10/2022

The stay was enjoyable and pleasant the room was clean and the people at the front desk were very nice I would recommend whole heartly would recommend to friends and family and the ocean view was amazing

"Ohana Fest Weekend stay"

User 05/10/2022

The room we had on 2nd floor was very spacious. Wet bar was a plus and liked that there was no carpeting. Beds were clean and comfortable. Staff was very friendly and very responsive to requests for extra supplies. Location was perfect to walk to the festival each night. Will definitely stay again.

"A lovely place to stay"

Eden T, San Diego, California 02/10/2022

Booked for 2 days in order to be in walking distance of the Ohana Fest. Large room on 3rd floor, refrigerator/micro/bar sink with a window that opened on the trees in the back. Very quiet, could hear the surf. The owners are wonderful people and provide great customer service. I love the breakfast options, esp the WAFFLES (always like those hotel/motel waffles) and there is enough for anyone to choose from. Only complaint was I couldn't find the sleep timer on the Cox Contour TV control..I tried every trick! I look forward to returning again. Thank you for your hospitality!


User 02/10/2022

Stayed here for our wedding weekend, as we got married just a few short minutes up the street and wanted a hotel close by with an ocean view. Several other members of our bridal party also booked rooms there, and the front desk was very accommodating to group us close to one another. Our room was spacious, clean and very comfortable. The lighting was perfect for getting our hair and makeup done, and the covered garage with open parking was very convenient for our makeup artist, photographer and mother of the groom to join us for getting ready. We didn't try the breakfast but our bridal party said it was wonderful. Absolutely AMAZING customer service from the owner Phil. 10/10 recommend and will absolutely stay there again in the future.

"Wonderful customer service!"

JessicaMcWherter, Casa Grande, Arizona 28/09/2022

My family and I had taken a cruise and intended to stay at this location the day we docked. We had booked online and didn't know what to expect. We were pleasantly surprised! It is a small property with just a handful of rooms, under ground parking and a boutique feel. We arrived at about 10:30 AM (long before check-in time) and as luck would have it, our room was ready. Unfortunately, the purpose of staying was to visit the beach and due to a pulled muscle and the cold the rest of us caught on the ship, we were not going to be able to beach it after all. The property was also having hot water problems due to work the utility companies were doing on the Hwy. Helina, the guest service representative on duty, allowed us to cancel under the circumstances at no charge. She was so accommodating, we will definitely be booking with them again the next time we make the trip over from Arizona.

"Absolutely amazing staff!"

User 20/09/2022

Decided on a last minute trip to Dana Point before going to Disneyland and was able to book a room at this hotel. I called over the phone before arriving and the staff was helpful and informative. I arrived the same day and room was clean and the view was absolutely perfect. I love that they have hard wood flooring I hate carpet in hotels. The sheets were clean. I was able to watch the sunset from my balcony and listen to the ocean all evening, My daughter and I went to the outdoor spa where the owner unlocked the gate in the evening and brought us fresh towels. They gave my 5 year old paints so she could paint a rock and she could leave in the garden. She was so excited! We woke up at 7am and breakfast was ready by the front desk. We had waffles, bagels, fresh fruit, and orange juice which we took back to our room to enjoy our view from the balcony and watched my daughter paint and I enjoyed the view and sounds of the ocean. I would definitely book again!

"Awesome Stay"

User 20/09/2022

This Hotel was beautiful! The view of the Ocean was breath taking from our balcony! Phil and Helen were so kind and thoughtful. A definate recommend. My Grandaughter's first trip and she already wants to return and we are not even home yet!

"Very nice stay, nice room, nice people."

homerrocks, Phx, AZ 19/09/2022

We stayed for 2 nights in August. Phil at the front desk was great. Helena also helped us with any questions. Room was perfect. Parking was free and easy. Location right across street and train tracks from ocean. Nice view and quiet enough. We will come back

"Could have been better"

User 13/09/2022

The title says it all... The only "plus" was the staff, they were very nice and helpful. This place needs a few upgrades. The elevator wasn't working. The spa was closed. The gnats/flies in the room were horrible. No hot water during our stay which should have resulted to ALL customers a 40% discount. Advertised a "complimentary full breakfast" in reality was continental breakfast. Ice/vending machine broken. Call to make sure things are working before booking.


User 03/09/2022

Dated, tiny shower/toilet combo, elevator didn't work, computer was down, street construction noisy (hotel couldn't help that) and carb-loaded breakfast. best part was the view, across the street from the beach

"Wonderful stay"

User 23/08/2022

Had a lovely 2 nights here last week traveling down Highway 1 to San Diego. Phil and his wife were lovey and really looked after us for my aunt and uncles anniversary. Very helpful with things to do and restaurants. Breakfast was great with good coffee, fruit and bagels. Would stay there again, great view and size of room..

"Cute hotel"

User 16/08/2022

Comfy bed, nice view. Cute hotel. Nice to have a fridge and microwave. Staff was friendly. Walking distance to a couple of good restaurants (Italian and Mexican). Balcony to sit on and enjoy a glass of wine and the view.


User 05/08/2022

First and foremost the view was absolutely amazing..Staff and service was phenomenal. Room was very nice and clean. Close to pier and many many restaurant. Did some excursions that was very affordable and fun as well. We will definitely be back!!!

"Break from the norm"

User 21/07/2022

Ms. Helena and her husband, the diligent hard working Marine (I forgot his name), were our first experience in a hotel where the owners are the operators. What a refreshing change from usual hotels where the best intentions of the owners get lost in translation when they get trickled down to hourly staff that don't always care as much as the owners want them too. These guys were right on the money with sharing our expectations for a great visit. We had never been to Dana Point and they shared lots of personal knowledge and opinions of the neighborhood and where to find stuff, and lots of background info on the layout of that area. They really came across as, and you can tell that they are real people who really care about their guests and not just running a business. Helena even spoke at length with my wife and I, during breakfast, about our different pasts and our families and that her Greek grandmother (I forgot the term for that) would be upset with her if she shared her secret ☕️ coffee recipe with us. The coffee was excellent and we had such a great visit to Dana Point. Can't wait to come back again.

"Some Good, Some Bad"

pcman63, South Pasadena, California 21/07/2022

Wanted to do an over night trip to get away from the heat in LA and never stayed in Dana Point before. Free parking and a working elevator makes is easy to get your stuff from your car. Staff is super nice and helpful. Our double queen ocean view room was roomy and mostly clean. The bath room is tiny and the toilet/shower room is the narrowest we've ever seen. It could have been designed better. That room could have been cleaned better too, you have plenty of time to notice when you are doing your business and trying not to knock the toilet paper holder off the wall because your right shoulder hitting it. The shower doesn't have a shelf so you have to put your soap and shampoo on the floor of the shower which seems silly. The ocean view is nice but, you are right on PCH so pretty noisy with the cars and the freight trains come through at night and heard one at 1 AM. Try to get one of the King ocean view rooms on the upper floors. All things considered, you will be hard pressed to get a Ocean view balcony room in the summer anywhere else for less than $300 a night. However, if you want a getaway with a relaxing ocean view, head for the Central Coast. The room had a bring fridge, microwave, and coffee maker. The internet speeds are decent. Was able to use our firestick and watch something on Netflix without any skipping. The complimentary breakfast is decent with waffles, bagels, cereal, hard boiled eggs, and yogurt. The staff makes really good coffee. There are three restaurants right next door and had a nice Italian dinner at Austino's.

"Great staff, great accommodations."

User 21/07/2022

The rooms were clean, well appointed (not over the top) with business or pleasure covered. Underground parking convenient. Could walk to restaurants, beach. Nice Views. No pool which was okay. We grew up in the area, been gone for 40 + years. Still a destination and now we have accommodations to look forward to our next visit.. the staff exceeded our needs, helped us with computer access and directions to points of interest. If we needed something, we asked and it was provided. Thanks everyone....

"Anniversary weekend"

User 20/07/2022

My husband and I celebrated our first wedding anniversary in the inn. We were greeted by the manager and he congratulated us on our anniversary.He also gave us the best restaurants and sites to see. His advice was right on target. He said to come down for breakfast every day during our sta. His wife makes the best coffee I have ever tasted (and I am not a coffee drinker). The room was nice and big. We had the best view and enjoyed waking up to the sea waves crashing against the rocks. The location is is in walking distance of great restaurants and the beach. We will return for future stays.

"Just the two of us..."

User 12/07/2022

Celebrating our 25th wedding anniversary, my husband and I had a most enjoyable stay. We were pleasantly surprised by the close proximity parking and the quick and friendly check-in procedure. Our room had a private outside sitting area with a lovely view of the ocean. We enjoyed the Mexican restaurant within walking distance, as suggested by the staff. The jacuzzi was clean and HOT, as it should be. My only complaint would be with the swinging chair, that had to be installed for some compliance for handicapped people, as it took up a lot of the space in that area. Otherwise, the room was clean and had updaated furnishings:) The breakfast was simple and satisfying. We will return one day.


User 08/07/2022

Staff were extremely accommodating, went above and beyond. Location was nearby points of interest and attractions. No pool but there was a Hot tube and I mean HOT, not good during the summer. Breakfast was simple.

"Great location. Friendly and accommodating. Great vintage vibe."

MButtonCoastal797922, Montreal, Canada 16/06/2022

Nicely renovated without spoiling the vintage California seaside vibe. Right across from the beach and close to a great little Mexican restaurant. Staff were friendly and helpful. Many second floor rooms had a seaside view. Comfortable outside communal sitting area with a seaside view, to enjoy a drink and snack.

"Great Location"

Climber25436608292, Mesa, Arizona 12/06/2022

Great location. Friendly staff. Across the street from beach. Close to many restaurant options. Room was huge but needs work - beds saggy, fridge rattles constantly, front and back door frames (inside) pulling from wall. Breakfast was limited - continental breakfast with waffles. Billing was not done correctly. For price we paid, would stay elsewhere.

"Best Western Dana Point doesn't disappoint!"

eleshah2020, Dallas, Texas 10/06/2022

From the first communication to check out, my stay was almost flawless! The bulk of my trip was in Catalina, and there are ferries to take you back and forth. There are only 2 a day, one @ 11:45, and the last one is @ 2:45. Check in is @ 3pm at the hotel. They worked with me on early check in, which was phenomenal. They make you feel welcome, and are super friendly! The grounds, buildings, and rooms are clean, and while older, are maintained thoughtfully! snack and drink machines worked and took cc payments. I felt safe also, and was a solo woman traveler. I stayed at a beachfront room, and the view was awesome! There is a metro train that passes by but that doesn't detract from anything! The only thing I would say that was negative was that the plugs in the light fixtures didn't work and there weren't a lot of other outlets so I had to use my mobile charging bank. That is NOT a deal breaker. I would definitely stay there again, and would highly recommend!

"Dana point stay"

User 07/06/2022

Amazing view, hotel so close to beach, nice large room, exactly as pictured online. Phil and his wife so friendly, great customer service.enjoyed waffle breakfast on our large balcony with an ocean view. Beach right across the street.

"Great little motel"

lilbones11, Dallas, Texas 04/06/2022

I came for a work trip and really loved my time at this motel. It was clean, right across the PCH (& an east walk) to the beach! Great restaurants within 3 minute walk and the staff was amazing!! Phil the owner was on site and went the extra mile to make everything great. I will definitely be back and can easily make this an easy home away from home when on the road!! Highly recommend.

"Nightfall's Delight"

GBess2022, Bakersfield, California 25/05/2022

Cozy and quaint is this hotel where you'll find your oasis long searched for. Treat yourself to the best room available. Breakfast at GW never disappoints. Walking distance to beach via a nearby bridge offers more options for access. Cheerful staff always at the ready. I'd stay again.

"Love this hotel, location & staff!"

User 25/05/2022

This adorable hotel literally sits across from the beach. Great location and views. You can hear the ocean all day. Staff was incredibly kind and so welcoming. Has a cute little hot tub in front with views of ocean. The hotel is 3 stories with such great views. Will definitely be coming back.

"Super Nice Customer Service"

dodthereaper, Santa Ana, California 07/05/2022

Everyone was so nice. The hotel was clean and well maintained. Got to the hotel a little late so they allowed us to have a late check-out. Everything about our stay was just great. Def. staying here again.

"Very Comfortable"

User 02/05/2022

We used four rooms on the the third floor and they were all clean, comfortable and updated. The management is extremely friendly and helpful. Housekeeping goes out of their way to smile and say hi. Very rare for such excellent customer service. This was a business trip for the the husbands, but us wives came along. Absolutely no complaints here. Except for the woman staying at the hotel who used the waffle maker like a college kid in a dorm room. Broke it for the rest of us on a Saturday morning. She was the only moron we encountered. Who would think that training would be required to pour batter into a waffle maker. Well, common sense, so rare it should be a super power!!! Thank you!!!

"Calm serenity over de seas"

kgvenus2022, Hawthorne, California 23/04/2022

Best western hotel is the place you want to be if you want to be close to the beach right cross street The staff is really friendly isn't so beautiful wake up open your eyes and this beautiful panoramic view

"Very accommodating"

User 10/04/2022

We had some last minute issues and the hotel management was very helpful in accommodating us! Very friendly staff! Call to book your reservations directly - a much better experience than using other options! Right across from the beach and close to some restaurants- you can stay in your bubble…

"Cute Hotel"

tracyy0ung, Aurora, Colorado 31/03/2022

What a cute place to stay. Beach right across the street. You get continental breakfast, and you can sit on the deck watch the waves while eating breakfast. A few restaurants within walking distance. Friendly helpful staff.

"Comfortable and great view of the Pacific Ocean."

Ordlance, Denver, Colorado 26/03/2022

Staff was friendly and quick to get anything we needed like towels etc. The views of the beach are amazing and has a couple great restaurants in walking distance. Would like to see a newer mattress, our room it sagged towards the middle. The hot tub wasn't working and would have been nice to use after driving from Colorado. However, these small things wouldn't stop me from booking here again. Some have commented about trains and PCH noise, but honestly it didn't bother us. The trains are commuters and go by quickly and traffic by sundown dropped considerably.

"Wonderful Experience"

SpellboundSailor, Desert Hot Springs, California 20/03/2022

The staff were friendly and courteous and made our stay extremely enjoyable. The location was perfect, directly across from the beach. The room was clean and very comfortable. We will definitely be back!

"Amazing service and friendliness"

User 13/03/2022

Helena and Phil made our stay a happy and lovely journey. I needed coffee early in morning when the one in our room stopped working. Helena opened early so I could get my coffee and get out to the beach for sunrise. Phil gave a warm beautiful funny welcoming. And great chat. The rooms are clean, spacious and lovely. The small hot tub out front is a prize facing the ocean front. Great price for the value and experience.

"Found by chance and glad we did"

Ron761, Baltimore, Maryland 12/03/2022

We were traveling from La Jolla to Los Angeles and found this hotel by chance. It is run and owned by a very friendly and helpful couple who made our stay a pleasure. The room we had included a view of the ocean. We enjoyed our stay so much that we decided to stay a second night - this required moving to another room since this one had already been booked, but the second room also had an ocean view. Both rooms were clean and comfortable. The included breakfast included the usual, but all was well prepared and organized and the coffee was very good. There are nearby restaurants that we walked to, and a bridge to walk to the ocean. Overall, a great stay.

"Love it here!"

User 21/02/2022

The owners, staff are so welcoming and friendly, made us feel at home! The breakfast was very good, with fresh fruit cups, eggs, and very clean. The room was clean and comfortable, love the ocean view, can overlook the noise from PCH. Hoping to visit again.

"Charming Stay"

User 15/02/2022

I felt a bit like I stayed with family. Phil and his wife are amazing hosts. So much effort to make me feel at home. In the days of COVID-19 when many hotels put out a paper bag, I was presented with many breakfast options along with toast and bagels all individually wrapped! And Phil was right, his wife does make the best coffee! I had an ocean front room with a balcony and lovely ocean views and breezes. Go the extra and get that room, other Ocean front rooms are double the price in SoCal! The room was large with all the amenities and clean. There are railroad tracks, but it didn't bother me, and I slept like a rock! I definitely will stay again!

"Right on the Beach"

Mavlick, Colstrip, Montana 13/02/2022

Quality room for a good price. The staff was very friendly and helpful. My daughter hurt her hand and the hotel manager showed up with ice in a towel to help. Hot tub was great. Right across the street from the beach and up the road from the harbor.

"Worth coming back"

User 13/02/2022

One of the cleanest hotels I've been. Great views, great staff and right on the beach. Lovely couple running the hotel very welcoming. Continental breakfast was good had a variety of choices. Will definitely be returning!

"Sagging bed, noisy refrigerator, inaccurate billing"

User 09/02/2022

We regret coming to this hotel. Did not sleep well. Noisy refrigerator, noisy passing cars from road, noisy trains up until midnight. Woke up sore due to badly sagging bed. Breakfast was ok, serving waffles, boiled eggs & yogurt.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
We truly are sorry to hear about your experience.

"Great Time"

User 08/02/2022

Very helpful staff. Phil wanted to move us to an ocean view on our second night, but we liked where we were and did not want to pack back up. Phil's wife Helena makes great coffee and Steve was very nice too.

"awesome place and great location"

javmvr, Cedar City, Utah 12/01/2022

This is a great place to stay. Beach is right across the street. so nice to get up in the morning and walk to the beach to see the sunrise. staff is great. Phil ( the manager ) is great. Awesome sunsets you can watch from your room. Hot tub overlooks the beach. Just a wonderful stay.

"Quick getaway"

User 02/01/2022

We had a wonderful stay at the Best Western in Dana point. We received a free upgraded room which had an amazing view of the ocean, the room was clean and super spacious l. Staff was really great too!

"Very Bad Experience"

User 28/12/2021

The room was unwelcoming and neglected. The bed sat on a metal box frame and bumped your feet every time you walked by the bed. The bathroom had rust around the corners of the floor. The 2nd night we were there a group of 3 guys next to us were loud and drinking when we arrived bk from dinner. The noise continued until 3:30 a.m. after several calls ( 1st call was around 10, 2nd 11, 3rd 11:30) to the office nothing was done. Around midnight the office asked if we wanted to move to another room! Around 1 a.m. girls arrived and the loud music, etc. went on until 3:30 a.m. Never have we ever experienced such horrible customer service at the rate of $250 plus a night. Beware before you book.

"Great Location"

Linda R, Lake Elsinore 06/12/2021

The room was remodeled and very nice, clean, very roomy, great location. The breakfast area was nice however they did not have the hot foods, eggs, hashbrowns, sausage, bacon etc. It was about a 5 minute drive to the Dana Point Harbor.

"NOT a BW Plus"

User 02/12/2021

Check in was great. Bed just sank in center so assume all beds in place need replacing. Shower head worked quite poorly so assume all the shower heads in place need replacing. Breakfast was weak as cramped room and only hot food was make your own waffle. Could not view final bill as could not check out properly because office door was locked at 11:00 am.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you for sharing your concerns with me. The office door was NOT locked at 11 am. we serve breakfast from 7 am to 10 am leaving the front office door open all day. Stop using drugs.

"Dana Point Staycation"

User 23/11/2021

The BW Dana Point is a quiet, quaint hotel. Close to the beach and harbor. Breakfast has many options (waffles, cereals, bagels, yogurt, fresh fruit). The dining area is a bit small, however, there are several spots to eat outside the dining area. Overall, the room is very clean, but the window treatments need cleaning. The air conditioner/heater is a bit tricky to figure out at first, but the a/c unit is extremely quiet. Although the Metro Link/Amtrack goes by several times a day, you can't hear it throughout the night. The staff is very friendly and attentive. There is no pool, but there is a small jacuzzi. Parking is convenient and there are a few restaurants that are walking distance as well.

"Trust me, you don't want to stay here!"

ih8hiplaces, California 11/11/2021

This is one of the worst hotels I've ever stayed in. This place should've been renovated many years ago. They shouldn't advertise free breakfast, Maybe state continental breakfast. Everything from the paint peeling from the walls, the stained carpet throughout the hotel, drywall repairs that haven't been painted, broken tiles and stairways…too many issues to list. The staff was pleasant and professional, and the TV worked properly…the only positives.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thanks for taking our survey . We would enjoy having you return to a new experience.

"A delightful little break"

SarahOuigue, Los Angeles, California 08/11/2021

My cousin was kind enough to pay for me to stay a night here as a birthday gift. Being from Australia and unable to go home for so long due to COVID just being by the Pacific was comforting. This room certainly didn't disappoint, although it was nothing extravagant the incredible view over the ocean from the balcony of our Ocean View King room made it everything I could want. The room was lovely and felt very spacious, the high vaulted ceilings gave it a feeling of being so much larger. Basic necessities, microwave, bathroom, although there was no 'electric fireplace' as advertised however the room stayed so warm despite the ocean chill and we most likely wouldn't have used it. While the hotel could use a bit of an update who cares when you're in such a beautiful place. The staff were all lovely, especially Phil who I mostly dealt with, he was helpful and always happy to assist.

"stay at best western in dana point"

peachyma, Sacramento, California 21/10/2021

person at checkin desk was very friendly and extremely helpful. room was cleaned daily and very nicely cleaned. we requested a front facing room - view is excellent but you will get road noise and trains going past - didn't bother us but if noise does you might want a room further back. out room was clearn but in need of repairs. breakfast is provided but kinda scarce but still it was nice to have something to eat and drinks.

"Customer Service was 5 Star"

JoelPreston, Jacksonville, Florida 20/10/2021

Great hosts! They accommodated us with every request we had. Free bottled water, extra towels, more lotion. They were so nice. The hotel was lovely too. On the beach, one couldn't beat the location. Why stay anywhere else in Dana Point. Thanks Philip and Helena!

"Actually, a 2.5 rating but was still nice and we'd stay again"

LovinSanDiego, San Diego 16/10/2021

The hotel is right across the highway from the beach and we actually had a tiny ocean view from our room, which was a pleasant surprise. It is a hotel with nice guest rooms and parking but the hotel exterior is a bit lacking. For example, it looked like a piece of siding had been replaced but some of the painter's tape was left on it, the piece was not installed properly so one side was sticking out about 3” more than the other side and then the paint job was sloppy. Another note, the elevator floor was plywood, but no decorative floor had been laid. When inside the room, it sounds like thunder when someone rolls their suitcase by, which would have been super annoying if it awakened us. The whirlpool was locked with a sign indicating it was out of order, but this might have been up only a day or it could have been up for months, so check with the front desk to make sure it's open if want to use the whirlpool. The breakfast room had 6 families at one point with only 3 tables, so it was very crowded. This is obviously a concern during COVID. The rooms were clean and nice enough (similar to a Hilton Garden Inn or a Fairfield Inn). It had a frig and microwave and coffee maker in the room, plus free WiFi and good cable TV. The toilets were very low, which was weird. We would probably stay there again if we needed a hotel Dana Point.


leahleah26, Oceanside, California 20/09/2021

I expected the quality I have been accustomed to in various Best Westerns. This hotel is below normal standards for this chain and below standards for the price. Given wrong room with no rebate or compensation, even though I was told I would receive it after being given the wrong room. I paid for a room with jet tub on the reservation site and was given a king without jet tub. No refund given to me.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you for your feedback Leah. As was explained at your check in there was no indication on your reservation that you requested a room with a jet tub. The jet tub room was occupied when you were given an early check in. We do so hope that you allow us to serve your needs in the future. Thanks in advance.

"Everything is broken and dirty. Do not recommend"

Chris S, Henderson, Nevada 24/07/2021

Easily fits into the top 3 worst hotels I've ever stayed at, and at ~$200+ per night doesn't even come close to meeting the standards at that pricing. They must be in the middle of the remodel or something because everything is either broken or missing, but here's a list recapping our trip so far - Asked for a beach view room at checkin and was given one by the very friendly front desk clerk (only good part of the trip so far) - Room has no AC, was probably close to 85-90 degrees when we checked in. Was sent a fan by the front desk but was not warned about this prior to check in - Compounding the AC issue, window in the room will not open due to having been recently painted and is stuck shut -Bed feels incredibly cheap. Not terribly uncomfortable but not great, even for Best Western standards. - Floors in the room are incredibly dirty; black feet from walking around the room barefoot after 2 mins - No working ice machine in the hotel -Patches on the wall in the room (construction?); see pics - Smoke alarm missing battery (legal??); see pics Unfortunately we used a decent amount of Chase points to book this room which seem to have gone to waste. Definitely won't be back, but hopefully they get their stuff together once the remodel is complete. Would recommend avoiding this place as there are much better options in the area.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
everyone is made aware before arrival and/or before check in about the A/C renovation, windows are not suppose to open due to the design of windows. it is not recommended to walk barefoot on tile/wood. thank you for your feedback

"Horrible Experience"

User 20/07/2021

My stay was canceled the day before arrival, despite reserving and confirming 6 weeks before. The assistant manager was unhelpful. The customer service hold time was close to an hour. After offering a different room, the company continued to charge me for another hotel. The room had holes in the wall, a window that could not be closed because of a broken crank, and apparently no hot water--turned out the controls were backward and it took several minutes for the water to heat up. I would never stay at another Best Western.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.


kheardtravels, San Diego, California 26/06/2021

We were supposed to check in today and just got a call, the day of at 10 AM saying that they are having ongoing construction and highly recommend we cancel our stay unless we're OK with loud construction noise and no air conditioning. The guy we spoke to was barely verbal and claimed to be "one of the managers." They offered no help in getting us a new hotel. We had to pay triple what we expected to get into a new hotel at the last minute. DO NOT BOOK!

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
thank you for your feedback

"This place needs some “tending.”"

FlorenceM864, Claremont, California 11/05/2021

Best things: ocean view and free breakfast. It pretty much goes Downhill from there: Missing smoke detector in room. Hole in bathroom wall. No heat or AC. Traffic noise. Weeds in garden beds. Indifferent staff. General disrepair everywhere you look.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Property under construction- no A/C"

mrhorsebutt, Glendora, California 10/05/2021

I was very dis-satisfied with my reservation. There was a sheet of paper in lobby stating A/C is being repaired, sorry for the inconvenience. You can cancel reservation with no charge!?? Well, they forgot to mention the hot water issues. After a semi-cold shower in the morning, I was happy to leave. My first stay at a hotel since the pandemic restrictions began made we wonder if it's still too soon.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Under construction"

User 10/05/2021

Hotel is under construction HVAC system broken room carpet looks like it was 20 years old and not cleans with a vacuum. Great location right across from ocean I would stay here again next year when they finish fixing the place and update their rooms

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"The rooms need a face lift"

James H, Redondo Beach, United States 08/05/2021

The carpet looked gross and the room smelled, no working air or heat, and only one working lamp. The exterior was under construction and we are sure it will make a difference when it's complete, but the rooms need a face lift for sure.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Good location. Needs some TLC"

175dayb, West Hollywood, California 17/04/2021

The best part about this hotel is definitely the location. Even though the street below is busy and the train can drown out the peaceful sound of the waves, the view was still lovely from our patio. Problem with this hotel is it's kind of a mess. Not very clean, sheets had stains, hair in towels, room didn't smell fresh when we got there. Then random things like our toilet seat was missing the lid(???) Scrapes on the walls, not cover for the light fixtures just exposed wires and ceiling. Just a mess. Also the pictures showed a bathtub but our room only had a shower. There was a faux fireplace heater that worked well after a few hours in the room. The hot water in the breakfast area was not at all hot and ruined our tea and oatmeal. The staff was friendly though.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"No heat or AC at the moment."

Tina L, Ann Arbor, Michigan 10/04/2021

We'd had this reservation for several weeks and were looking forward to staying here for 2 nights. No one warned us ahead of time that there was no heat or AC at the property because they were undergoing renovations to their air system. There were also bricks and yellow tape everywhere for other renos. Fortunately, they allowed us to cancel on the spot but since we arrived at 6 pm on Friday night, we had to scramble to find another hotel. Annoyed that they didn't warn us about this fairly major glitch.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you for your feedback.

"A Quick Visit"

MonstersPlanB, Winterhaven, California 08/04/2021

We checked in after midnight; problems with processing the payment due to poor internet connection. It was posted that the air conditioning was being replaced and oscillating fans were available. Explored the property the next morning and multiple areas are being renovated. The ocean front view is beautiful and the railroad runs adjacent to the property which is a plus for train aficionados. Property is three levels with a ground parking garage; includes a roomy elevator. Will absolutely return to this property for a longer stay.

"Comfortable stay"

User 07/04/2021

We found the room to be clean and comfortable. Other reviews mentioned the noise from the commuter train to be annoying but we didn't find that to be the case. The breakfast was typical of a free continental breakfast offered by many hotels and may have been a bit better had it not been for COVID conditions. Parking is onsite and easily accessible. The staff was courteous and helpful.

"Dana Point Inn by the sea"

896lewish, Lake Elsinore, United States 22/03/2021

I was looking for a place close to the ocean that I could walk to. It was right across the highway. I got my walk in the place is being remodeled so a few things were hard but worked out. I really liked it was cozy and didn't seem crowded. I would recommend on staying I will plan another trip soon want to get ocean view room.

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you for staying with us! Our team is committed to providing an exceptional experience, and we appreciate your feed back as a valued guest of ours. We hope to see you again soon!

"Un Parrelled Views of the Beach"

LAFFSTOP, Mission Viejo, California 12/03/2021

a great room the desk staff (john and another young man on Sunday following my Saturday check-in) was so thoughtful getting me ice for my post-op eye surgery wound) Located at the southern tip of "hotel row" on PCH dana point you are close to other hotels restaurants

JOHN A, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you for staying with us! We Hope to see you again soon!

"Rough around the edges"

User 28/01/2021

this hotel was doing some renovating which I was unaware of until we got there, very unorganized courtyard with paint and supplies everywhere. Also no heaters which we were told upon check in so we got a space heater. Jacuzzi room was great , clean but again needed some upgrades and minor repairs. Great view of ocean, you can hear the waves, places to eat in walking distance, and free breakfast (when not covid) was awesome.

"My new favorite place in Dana Point!"

User 07/01/2021

The staff is excellent: friendly, professional, quick to help. I was told that they are in the middle of a remodel. I hope it doesn't change too much! There aren't many places like this left. The motel feels like a family owned beach motel that my parents might have stayed in, not a corporate owned big chain property. If you stay, pay extra for the beach view rooms with private balconies. The scenery is incredible! If you are a light sleeper, this may not be your place-you can hear traffic and the occasional train passing by, but it was not super disruptive. While the beach and ocean are directly across PCH from your room, you will have to walk about a block and climb a serious set of stairs to cross over the train tracks. Great value, great place to stay. I can't wait to come back!

"Beauty by the Sea"

jenniferr00ney, Apple Valley, California 07/11/2020

We had a great stay, the hotel was under construction but that is beyond anyone's control, and has to be done. The locate was awesome right across from the beach. A little loud with the train tracks but not in bearable (the train went by 4-5 times and maybe once during the night) the rooms were clean and the staff was awesome! The price was decent maybe a little High to charge during the off season and while they are doing construction but we happily paid. We will be back!

"Major issues with ants and renovations"

TravelingMerm, Monrovia, California 29/08/2020

The only reason I'm giving 2 stars instead of 1 is because of the staff member that was so helpful during our stay. And the beds were very comfortable. Firstly, the two rooms we stayed in had even had serious ants so that we had to move (see pics and video). When we checked in, we saw a few ants here and there, mostly in the bathroom area which isn't entirely unusual in SoCal in extreme heat, so we didn't really worry. But when we woke up the next morning, they were swarming the coffee maker/microwave area! And no, we didn't have any food left out or anything. So we alerted the front desk staff and he indicated that they were having ant issues due to “humidity”. He moved us right away...but honestly...the hotel shouldn't be putting guests in rooms with known ant issues. Our new room was much bigger and cleaner...but there were still some ants in the bathroom and all over the deck outside. Secondly, this hotel is undergoing some pretty major renovation/construction so the grounds and walkways are a bit of a mess and even seemed unsafe on the upper floors. The rooms also show signs of disrepair and water stains and wall damage. The state this hotel is in does not justify the prices charged at the moment. Water pressure was also low in the sinks and they're very slow to drain. The views are nice from the balcony, but the beach is across a busy road and also train tracks and it gets fairly noisy. Also, the beach is a very heavy shore-break so the currents and geography make the swimming difficult and dangerous. I tried to go snorkeling in very small surf (1 foot) and it's impossible, even for a very strong swimmer. Parking is in a small garage below the hotel with narrow spaces. But we always found a spot so it wasn't overcrowded. The breakfast area was clean and they had a waffle maker and other individually packaged pastries and cereals. Coffee was available in the breakfast room and on a table outside all day, so that was a bonus.

"Beautiful and Affordable Hotel!"

User 30/05/2020

I really was pleasantly surprised with this hotel. Such comfortable spacious clean rooms. A beautiful Garden Courtyard with a Fountain and soft playing music made for a peaceful setting atmosphere. The front desk was very courteous and helpful and my overall stay here was very pleasant. The only regret I have is not having an Oceanfront room which I will book next time I come back.

"Not great"

vincemc, Santa Monica, California 25/05/2020

When we stay at a place we ask ourselves a number of questions. Did we enjoy our stay here? Not really. Would we stay here again? No. Would we recommend this place to others? No. There are a few positives. The rooms are quite spacious and appear to be well-maintained and clean. On the other hand, housekeeping did not come at all on the first day and only came late in the afternoon on the second day. Also, there is no pool and the parking spaces in the underground garage are very tight. And very annoying is the music they play in the courtyard and can be heard throughout the hotel. And they do not shut off that stupid music until 10 PM at night. As for breakfast, it is more of a sack lunch rather than breakfast. It is pack and go and consists of a bottle of water, an apple, a granola bar, a pastry and a bag of cookies. The latter is because of the ongoing COVID-19 restrictions but they could probably have done a lot better. Also, the beds are too soft and uncomfortable. All in all, we would not return to stay here again.

"Beautiful Hotel and more"

janlW8268GY, Temecula, California 22/03/2020

The hotel was clean comfortable modernly furnished. Breakfast was better than most. Paula at the front desk helped us in so many ways. I had out of state family visiting Southern California for the first time and we got 2 days of heavy rain thus our plans changed. She helped us make accommodations and changes along with valuable advice. We all loved this place. So convenient to Dana Point where our family was camping!

"Ocean View and Clean"

tLynn18, Boise, Idaho 18/03/2020

We booked the king size room with the ocean view and it did not disappoint. We knew ahead of time that there is actually a road (scenic byway perhaps) between the hotel and the beach but it was fine. The view was very nice. At busy hours there was a bit of traffic so we couldn't hear the waves crashing all the time, but if the weather is nice and you sit on the deck it would be pretty decent. There is also an occasional metro train during the day and a startling freight train maybe once in the night? The breakfast was good and there is a parking garage right below. We didn't have any issues and would stay there again. Our room was also very clean with a wood laminate type floor. The 4 star rating is just because of the location of the road and railroad tracks. The rest was really quite nice.

"Nice View but..."

User 06/03/2020

We were not told at the time of our reservation that there were some areas on this property that were falling down and unavailable such as the patio area. We ended up in a different room on our two night stay and the beds in both rooms were not comfortable, worn. They have upgraded some rooms and are in the process of doing more. Not sure when all rooms will be completed.

"Nice Place"

kbconn, Phoenix, Arizona 01/03/2020

The employees were kind and pleasant. The room was clean, nicely decorated, and you have a choice of an ocean view. The have a good breakfast. They hotel has underground parking so you do not have to park on the street. They have an elevator.

"Bad Service"

User 15/02/2020

The Front desk lady her name starts with M. Needs to learn customer service skills.. She was very rude. Wouldn't stay again because of her. The place itself was decent. Thank you. I stay at best western hotels alot and rarely run into this situation.

"Stay somewhere else"

User 06/02/2020

Go somewhere else. The room was not clean, the heat did not work and it was a cold night, the structure is rotting and parts of the deck has colapsed, tile walkways and stairs had traffic cones to cover disintegrating sections. The Trip Advisor rating is wrong.

Darlad1010, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Has Issues, Would Not Return"

User 03/02/2020

This is a decent hotel, but the pictures do not tell the real story. The property is directly in front of a major highway, and well utilized train tracks are adjacent. So, light sleepers like me are in for a real challenge. Also, charging $10 per night for parking seems unfair given there are no alternatives. Otherwise, its reasonably clean with a nice, friendly staff. However, the room rates are overpriced for what you get and there are better alternatives.

""Inn by the Sea" is misleading "

diner987654321, Cochrane, Canada 25/01/2020

the hotels name "Inn by the Sea" should be changed to "Inn by the busy and noisy Pacific Coast Highway and railway". While you can see the Sea, you certainly can't hear it nor get to it easily. The room was recently redecorate and spacious except for the bathroom which was annoyingly small. I almost had to stand on the toilet to close the bathroom door .... who's bright idea was that? there were several signs the recent Reno missed a few items - rotting wood siding on the patio, door frames in desperate need of paint, antiquainted AC unit. The daily hotel bill was about twice the rate I paid at BW properties elsewhere in S California. This place is priced high but fails to deliver. You can do so much better elsewhere for less money.

Darlad1010, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
We are deeply sorry that you had a bad experience at our beautiful hotel, unfortunately we do not have control over traffic during the day, but during the night it reduces by 90%. We apologize for the inconvenience it may have caused you, hope that you give us one more chance in the future to provide you with our excellent service and phenomenal ocean view rooms!


taylorgrant2018, Laguna Niguel, California 23/01/2020

Great value! I live locally in Laguna niguel (4 miles away) and i came here with husband to stay by doheny beach. We had an ocean view room and it was fantastic! I travel for business, so I am pretty picky about where I will stay, and I loved this place! I wish we had stayed here sooner, it was great! Definitely will stay there again! Thank you to John, the front desk guy, he was really accommodating and nice!

"Beautiful place but"

countrygurl1981, Longview, Washington 04/01/2020

The ocean front rooms aren't exactly ocean front. The view is there but there is also a street and heavily used train tracks. The chairs on the deck have you view right at the bar rail was hard to see over and take in the beautiful ocean. The rooms was perfect but I think I paid too much for the view I could have booked a regular room if I was just looking for a great room.

"Convenient Beach Access & Comfortable Stay"

emme150, Atlanta, Georgia 02/01/2020

This hotel is located on the southern tip of the town on the Coast Highway, across the Amtrak tracks and the Capistrano beach park. There is a pedestrian walkway located near the hotel to easily access the beach. The parking garage is under ground with an elevator to take you to one of the 3 floors. This hotel was different from other BW's. It was all outdoors with small patio gardens interspersed around the property, making it more like a beach villa. Our room faced the Coastal Highway and had a balcony where we watched the sunset. The sound from the highway and train was minimal with the doors closed. It was an unusually chilly evening, so the desk clerk offered us a space heater in case we needed it. The continental breakfast was standard BW with a mix of hot and cold food. The dining area was very small, so we took our breakfast back to our room. There are restaurants within walking distance that offer discounts to BW guests. The only con was a $10 parking fee that wasn't disclosed till after we checked out. The original charge did not contain this.

"Very clean And Comfortable"

User 10/12/2019

Just like the title says, very clean and comfortable, very helpful front desk. Within 15 minute walk you can get to the marina mostly restaurants and some small shops, the beach is there also. Theres a couple of fast food places across the street. Out by the jetty there's several pick nik areas also great to just hang out n watch paddle boarders kayakers n small boats cruise by. Theres a small coastal museum top of the hill n has trails overlooking the ocean and a great picture spot of the Dans Point Harbor.

"Extra $10 per night "parking" charge."

User 09/11/2019

Service was friendly and helpful. New management. Discounts for nearby restaurants. I've been coming back to this lovely place annually for 15 years. Interior gardens and fountains gave it a peaceful ambience, now marred by a strobe-flashing light on one statue. They apparently knew my room's built-in heater didn't work but gave it to me anyway. (After I complained, they offered to move me to another room, but the electric space heater they supplied worked fine.) The main view of the ocean was taped off without explanation, so no seated sunset views. At least two water leaks in common areas not fully repaired. Looks like the rooms and office have been repainted and refurnished. No king room luggage stand or other place to keep an open suitcase. Toilet paper was the thinnest.

"Wonderful Spa Room"

juliethegardener, Walnut Creek, California 01/11/2019

When we travel, I always try to book a room with a whirlpool tub. Such is the reason for us staying here in Dana Point, and it's well worth the price. Only drawback is the lack of inroom electronic chargers, which many other Best Western's have incorporated into their amenities. Usually there are USB ports in the lamps and desktop lamps, not so here.

"My husband's birthday was ALMOST ruined"

User 27/10/2019

After researching a month before my husband's birthday, I finally found and paid for our stay at Best Weatern at Dana Point. I was leary because sometimes the rooms are not exactly what they look like on the photos when you don't book directly through the hotel. Our trip was amazing until the last night. The morning front desk person (Brody) was AWESOME! The night time front desk guy was very nonchalant. No interaction and always on his cell phone. Well after arriving back from dinner, our room phone rang and he told my husband to park on the street... Which is extemely dark and dangerous to cross or pay $10. We totally had forgotten about the $10 parking fee and so we moved the car. He then said there was no credit card on file and he needed one in case of damages. Don't get me wrong... All of this is understandable BUT to ask at the very last minute and the last day of our stay rudely, was unacceptable. There's a way of reminding customers of rules, regulations, etc. It makes some feel uncomfortable and also unwanted. Overall, we must admit that our stay was very pleasant. The rooms were just as they looked on the website and the staff ( besides the night time deak guy) was extremely pleasant and helpful. We will return on his next birthday or maybe even mine in December to stay in a room with a fireplace.

"A huge disappointment"

eskiedogs, St. Louis, Missouri 06/10/2019

My daughter and I had a whale watch trip out of Dana Point scheduled for the morning of Aug. 5. To avoid battling morning traffic, I wanted to stay in Dana Point the night before. After looking at reviews and photos, I chose the Best Western Plus Dana Point Inn-by-the-Sea. I booked the double queen room directly from the hotel's website four months before our visit. I paid extra for an ocean view room. At $225 before tax for a double queen room, it was a splurge, but I thought it would be well worth the price to watch the sun set over the ocean from our hotel room balcony, and to walk to the beach. Of all the hotels I'd booked for our Southern California trip, I had looked forward to staying at this one the most. When we arrived, I noticed the outside grounds seemed a bit dusty, not as nice as in the website photos, but I wasn't deterred. A friendly woman (I didn't catch her name but she had an accent) checked us in and told us our room was being worked on, but we could go on in. Room 103 was just across the courtyard from the check-in office. The maintenance man had been working in the bathroom and left quickly after we entered. Looking around the room, I was underwhelmed. The balcony was the first big letdown. Since we were on a lower-level floor, our view was mostly of the highway and the cars parked at the beach, with a sliver view of the ocean. The balcony also was dirty. It needed at least a good sweeping, and perhaps to be hosed down. There also was quite a bit of street noise. But I pushed my disappointment aside. We changed clothes to go to the beach. We found that the bathroom was the second big letdown. The bathroom was very small. There was barely space for the toilet, and the shower is tiny. Hardly space to change clothes. I noticed an odor in the bathroom. I looked at the base of the toilet and saw grime around the toilet's base. There was ongoing water damage on the back wall near the shower. I noticed another strange stain on the floor next to the toilet. I put a wash cloth over it so I didn't have to look at it. I walked across the courtyard to tell the check-in attendant. She seemed concerned and told the housekeeper. When the housekeeper arrived at our room, she asked brusquely what we needed. I pointed out the grime and mentioned the odor. She didn't seem pleased, but started scrubbing. Another annoyance was that the toilet paper holder was not completely secured to the wall. It was sideways, rocked back and forth, and was right next to the toilet. It was very annoying. So far, the hotel was way below my expectations, but I didn't want our evening ruined so I again pushed my disappointment aside. My daughter and I set out for the beach. Though across the street, you have to walk about a block to the cross walk, cross the highway, then go up and down a tall bridge over the rail road tracks, then walk to the beach. It's about a 15-minute walk each way. The beach itself is nice. There are rocks near the parking lot, but it turns to soft sand closer to the water. There were only a few other people there, which was great. After returning to the hotel room, we each took showers. After the housekeeper's visit, there was still a little grime around the bottom of the toilet, but not as bad as it had been. Stepping into the tiny shower, I noticed the shower floor looked like plastic. Very cheap-looking and feeling. I looked around for a place to put the soap. There was no soap holder. How can a hotel not have a soap holder in the shower? I dropped the soap on the shower floor. As I stepped out of the shower into the tiny bathroom area in front of the toilet to get dressed, I didn't feel like I was in a $225 a night hotel, I felt like I was at a rustic camp. At this point I was extremely annoyed, and wasn't sure I wanted to stay the night. I looked up info on nearby hotel rooms on my phone. The site for our hotel came up. It showed that a two-bed room like the one we were in was available for about $100 less than I was paying. After seeing the room, I felt even that was overpriced, but still better than what I was paying. I booked four months ahead of time, but was penalized with a much higher rate. I went back to the check-in to talk with the attendant about my disappointment with the room, and the pricing info I'd found. She explained that the room I saw on the website actually had just been booked and wasn't available. She said that the rooms upstairs were the same as the one we had, (and I think she said they were also taken already), so we couldn't be moved. She said she didn't understand what I meant about the stains and odor in the bathroom, so she went to the room with me, where we argued a bit about whether the room was clean or not. She offered me the option of either staying the night at the rate we were at, or our leaving right then and she'd cancel the stay. I opted to cancel. My daughter and I quickly packed our bags and left. To the hotel's credit, and the reason for my giving it two stars not one, the attendant did cancel the charge so that I didn't have to fight to get the money back for the room. But I do not recommend this hotel. Our room looked absolutely nothing like the photos of gorgeous rooms with beautiful ocean views, on the website. We eventually found a much nicer hotel (for less money) near the marina. But I would rather have avoided the anxiety of finding an alternate hotel, and the wasted vacation time, and stayed at the beautiful place depicted on the hotel's website. The Best Western Plus Dana Point by the Sea proved a huge, sad disappointment.

Darlad1010, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you for taking the time to write this review and share your experience. It's disheartening to learn you did not enjoy your stay and the room was not properly cleaned or maintained according to the high standards of our housekeeping and maintenance staff. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow. John A.

"Great Hotel right on the Ocean"

Mary M, Greenbrae, California 23/09/2019

Great, clean and extremely reasonable hotel with the Ocean right across the street. Trains do run across the street but they didn't bother us at all. Rooms were very comfortable...Great location and great price !

"Relaxation "

nobuou2015, Burbank, California 01/09/2019

My wife and I go to Dana point and San Clemente when we can. We love the area. We stayed at in by the sea. From the front desk people to the house maids they where all great. We will be back. Thank you all for making our stay comfortable and enjoyable.

"Fun in the sun"

Gordon E, Mentone, California 01/09/2019

Excellent rooms and A plus service from all staff. A small facility just across from Doheny Beach and ocean. Very good breakfast and just the right amount of selections. Room was clean and stocked daily. Bed was extremely comfortable. Just be sure to make reservations at BW toll free number if wanting to use points for free night stay. Cannot use points if reservation made at hotel.

"The Best Best Western"

User 20/08/2019

Affordable, clean, great service, terrific views, great location. Located on the Pacific Coast Highway right between San Clemente and Dana Point. Easy and cheap Uber ride to anywhere you would want to go.

"Good location but needs work."

gabevilla, Santa Clarita, California 12/08/2019

The hotel was in a good location. No pool and the Hot tub was out of order. The air conditioning didn't work at all, we had to leave the windows open all night. None of the windows have screens so bugs can come in the room. The TV wasn't plugged in and we had to contact the front desk to resolve. One of the cable box cables was missing and had to be replaced. We did enjoy the location of the hotel but that is about it. We also found dirty socks in the closet that looked liked they'd been there a while.

"Good location and service"

User 22/07/2019

Will definitely stay here again. Good service, breakfast and location. We will recommend this for family and friends. Rooms are newly modern and upt to date desigm. Breakfast is enough to start your day activity.

General M, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for sharing about your time with us. We appreciate your rating and are glad you enjoyed our hotel. We take pride in providing our guests with everything they need for a great stay. We look forward to your next visit.

"Unprofessional and not renovated"

TRAVEL4SANITY, Oak Park, California 17/07/2019

We are Best Western elite members and this hotel does not provide adequate accommodations. Night time check-in makes you think your checking in to a motel 6. Agent was rude and unkind Room had excessive noise from above,A/C and TV not working properly. We did not receive basic accommodations for what we paid for

"Good Time at BW Dana Point Inn-by-The-Sea"

appelts, Mesa, Arizona 14/07/2019

Only stayed one night at this hotel, but it was nice to be right across from the ocean. The breakfast area is small, but overall the staff are very friendly and the hotel was good. The location is what would draw someone to this area.

General M, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for sharing about your time with us. We appreciate your rating and are glad you enjoyed our hotel. We take pride in providing our guests with everything they need for a great stay. We look forward to your next visit.

"Not worth the money!"

User 25/06/2019

This hotel is rundown and not worth the money they charge! The steps to our room were rusted, the clock in the room did not work, the towels were paper thin, the shower did not drain, and the paint was peeling on the doors. The staff was helpful and the breakfast food choices were adequate, but with only 5 tables, there was not nearly enough room for all of the guests in the small room. We sincerely alert future guests to check out other hotels in the area before selecting this one!

General M, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for sharing about your time with us. We appreciate your rating and are glad you enjoyed our hotel. We take pride in providing our guests with everything they need for a great stay. We look forward to your next visit.


Seaside52185724315, Houston, Texas 25/06/2019

The staff was very helpful with any request I asked. The room was very clean and comfortable. Easy access to enter the property and easy exit. Wonder view of the ocean right across the street. Will definitely stay again. Close to anything I needed.

General M, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for sharing about your time with us. We appreciate your rating and are glad you enjoyed our hotel. We take pride in providing our guests with everything they need for a great stay. We look forward to your next visit.

"Great view but not worth the cost"

jani701, San Diego, California 09/06/2019

We decided to pay extra for an ocean view. The view was great but accommodations were very average for $400+ per night with tax and fees. The bathroom was tiny. We are thin people but could hardly squeeze in to the shower/toilet room. I have never seen a room so small. Marilyn at the front desk was cordial and welcoming when we arrived. Be careful on the stairs - they are uneven heights. There is a nice area to walk next to the beach and the trains did not seem too loud at night. I did not see a pool, but we were not looking for one. The jacuzzi was leaking, so not filled part of the weekend.

"Vomit smell in room!!!"

User 03/05/2019

First time walking in to the room (we booked 4, but one smelled like vomit) and we knew its a vomit smell. We asked to be moved OR to have a refund. The manager said she didn't have another room and she would not refund us. She also refused to admit there was a vomit smell, but it was very obvious to all of us.

"Clean place and good people"

Dream34211573022, San Francisco, California 29/04/2019

Clean room and comfortable bed. Breakfast was delicious and many options for breakfast. Young lady at front desk helped us during the breakfast. Big room with nice view. Ocean very close to hotel and restaurant few minutes walk distance. Helpful people work there and ready to help any minute.

"Love their manager"

Harol14d, Irvine, California 01/04/2019

Young lady was very nice to us and we enjoyed nice view. Walking distance to ocean and room was remodeled. A lot of restaurants close distance.. Will come back next year again and we hope to get room with whirlpool.

General M, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Harold, thank you for the great review! We're so happy you loved our place.

"Nice little hotel"

viviandp27, Twin Falls, Idaho 31/03/2019

This is a pretty nice hotel. We started one night and had no complaints. The beds were comfy, the hotel clean. They seem to be in the midst of remodeling, our room still smelled faintly of fresh paint but it wasn't disturbing at all. Staff was pleasant, the breakfast spread was pretty broad, my daughter was thrilled to see waffles. Access to the beach is a short walk down to a crosswalk but then there is a very large train overpass to climb up and down to access the beach by foot. Plenty of food in easy walking distance for dinner. Would definitely stay again.

General M, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest,Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us

"Dana Point stay"


The location was great—although I did mix up this Best Western with the other one in Dana Point!.The young woman with the accent (Russian—I think) was absolutely wonderful—not only did she help me find some of the light switches that did not see—later that night—she went out of her way to help me try to fix my broken eyeglasses!!! Even though it was advertised as a courtyard/garden view—it had a partial ocean view! Even though the hotel doesn't have a restaurant—there are plenty of options close by just up the PCH—if you are not in the mood to eat out try the Ralph's grocery store—they have a nice deli. There was some renovations going on—but I did not experience any problems or interruptions in sleep. Also—if you are lucky (and the weather cooperates—you might catch a nice California sunset from your room or the open area in front on the second floor!!!

General M, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you so much for your review. We really appreciate you taking the time out to share your experience with us. We hope to see you again!

"Time away"

User 01/03/2019

I went during the off season so there were no crowds. There is construction going on at the hotel so don't expect to sleep in past 8am. I had problems with my heating unit and they didn't have a maintenance guy to come into fix it so they did offer me a heater. Talking to everyone I met at the hotel, it seems like everyone was experiencing this issue. Great location. The beach is across the street. If you go off season, make sure to get yourself food before 9pm, because most restaurants close at 10pm. And there is no restaurant on the premise.

General M, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you so much for your review. We really appreciate you taking the time out to share your experience with us. We hope to see you again!

"Nice place and people"

LAURAUN, Kelowna, Canada 23/02/2019

Satisfied with our stay, room was clean, beautiful gardens are there. Breakfast was very delicious and a lot of options for continental breakfast. Ocean located next to hotel. Young European girl is very friendly and morning person was friendly with us also.

General M, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you so much for your review. We really appreciate you taking the time out to share your experience with us. We hope to see you again!

"Amazing stay"

User 22/02/2019

We traveled from Mexico and decided to have stop on our way to Los-Angeles. Beautiful small hotel, in the morning very nice breakfast, Russian lady helped us with waffles and was so friendly. Cute inn on PCH and next to the beach. Very easy access. People who work there are so friendly and manager there all the time during evening period, which surprised us a lot, because we saw her during the day and evening also. Hard-working people. Thank you

"Good location"

Sandra S, Valley Village, Ca 06/02/2019

Location is great, the ocean is right across from hotel. Rooms are ok, pictures on the website make them look fancier than they really are. Breakfast was disappointing; the hot food was not well prepared. There were limited choices for food. Dining area is very small.

"International front-desk"

User 01/02/2019

Beautiful location, room had an ocean view. Breakfast included hard-boiled eggs which is very hard to see in hotels nowadays, healthy option. Young lady welcomed person and has great customer service, helped us with our flight ticket and recommended nice places for visit. Room was clean and large. Thank you staff for nice stay@!

"Just okay"

Gene2459, San Diego 29/01/2019

I decided to try this hotel during the winter months to take advantage of the low room rates. If I liked it I would book it again for the summer. The hotel is in a great location in Capistrano Beach. The beach is very clean and scenic in this area. Check in was smooth and efficient and the attendant was very friendly. When I arrived at my room I noticed that it had a musty smell. I also noticed how dated it was. I don't think any improvements or upgrades have been made here since it opened. My bed was fairly comfortable and there was a fairly good sized patio with ocean views. Those were the only two redeeming amenities. In the morning I went for the free breakfast and it was awful. The breakfast consisted of tasteless sausage and eggs. I had yogurt that seemed to be on the verge of going bad. The coffee creamers were also expired and my coffee had chunks floating in it from the spoiled creamer. So this hotel is in a nice setting. It has great views of the ocean. But given the fact that there are a number of other hotels in this area, I will not stay here again.


BDSteveB, Washington Court House 26/01/2019

My wife and stayed here this past week and were very pleased with the cleanliness and the hands on management we witnessed. The manager was very accommodating to our needs as well as pleasant. We heard and seen her with other customers and she was very professional to everyone. We've stayed here in the past and the other lady at the front desk (she had an accent) wasn't very knowledgeable and acted as though we inconvenienced her and was grumpy when we arrived and we didn't see her much after that. Glad they upped their front desk manager! As long as the new one is there we'll be back.

"Amazing view, great room, awesome price!"

Wander13848951206, Fontana, California 26/01/2019

Check in was quick, friendly and receptionist gave us info and guest/staff recommendations on surrounding restaurants with discounts! Walking into our room I was amazed with our view of the ocean, simply beautiful! Room was immaculate and smelled so fresh and clean, very inviting! We had a spa bath which was also amazing with the jets it was so relaxing! Parking was a breeze, didn't have to pay extra. Beautiful location, beautiful property, beautiful view! My husband and l plan on staying here again. This trip was for our 21st wedding anniversary and it was great!

"Not proffesional"

User 25/01/2019

We stayed few days and every morning around 9 am when we took breakfast, one woman came every day and ate at breakfast area. Even management can not do this when travelers are there. She walked thousands times around on stairs which made us crazy. Was not proffesional when we talked to her. In November when we stayed everything was perfect. From that time new person changed all friendly atmosphere as it was before. Last time we had very pleasant stay with Cheyenne and Alona. Very nice people and proffesional. Alona even cleaned property outside and helped with laundry. Cheyenne was very nice with us also and we forgot name of man who work there also, he worked outside a lot. Steven is a very friendly and helpful guy. We hope our next stay will be as before.

Kay7788, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. I do apologize if eating breakfast and walking around the property made you crazy. What better way to evaluate the quality of our breakfast and notice the things that need to be done to make your stay better? I am happy to hear you know the names of all my staff, but unfortunately I don't remember being unprofessional to any of my guests. Might you call me at the hotel so we could discuss this further?

"Horrible new woman"

User 22/01/2019

We stayed many times at Best Western and this time we saw an old white lady. She didn't welcome us, even front desk people are not happy as before and we do not think that will come back again. Before room looked nice and clean and now hair everywhere. If owner read this message please just let us know name of woman who worked before. Customer service is very important and this hotel lost it. Not satisfied

Kay7788, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Valued Guest, We do our best to welcome all guests, and to accommodate all their requests, no matter big or small. We are sorry if we were unable to accommodate all your requests, causing you to leave this review. I assure you my staff are all happy, our rooms are clean, and we provide superior customer service. Management


Passenger34266368344, Los Angeles, California 15/01/2019

Great experience, staff was very accommodating! Checking in was fast! Breakfast was pleasant and just what was needed to get the day started. The room was nice and clean with no odor(which is always a plus)!

Kay7788, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you for staying with us! We hope you will come back to see us soon! Management

"Gorgeous location. Disappointing hotel."

hrhrso, Visalia 16/12/2018

Lovely ocean view, and the exterior areas are pretty. Fountains, courtyards and lush foliage. We had a nice balcony overlooking the surf. However, these pluses do not outweigh the minuses. There are, after all, other beach hotels within this price range. I know. I saw them. When one books a hotel stay, the price is presumed to include certain basic amenities that we all require, such as cleanliness, room temperature controls that work and drains that drain. We didn't get all that. The heater didn't work, and only a thin blanket covered the bed. My bathrobe and coat became makeshift blankets, inadequate at best. The stopper in the bathroom sink was broken so the water would not drain, so we had to wedge a plastic stirring stick into the hole to keep it open. The room was dingy. The pillows were very hard and thick. The clock radio's face blazed the wrong time, but neither of us could figure out how to set it. We may not be the brightest people in the world, but we have never been stumped by a clock radio. Until now. Although not a major issue, it was surprising in this era of pervasive electronic device addiction to find that there were no charging ports (Okay. To be fair, there was a 30-pin charging dock in the clock radio, so if we had an iPad 2 or an iPhone 3G we would have nothing to complain about.) There is no heater in the bathroom. There was no courtesy plastic laundry bag in the closet. The bathroom is narrow. The toilet is centered between the wall and bathtub in a space 31.5” wide from wall to tub with door closed; with the door open the space is only 26.75”. The TP holder is mounted on the wall next to the toilet, not higher up, not forward. From core to seat the space is a mere 4.5”. I suppose that the reason for affixing this unit under your elbow was that Best Western hospitality geniuses thoughtfully considered your every need and kindly provided a soft armrest. We informed the management about the heater, pillows and bathroom drain plug the next morning. I was informed that these pillows are signature Best Western pillows, two of each kind, and no soft pillows were available. I said, “thank you,” to which the clerk replied, “no problem.” We asked our housekeeper for more blankets, which we received. Nothing was done about the clock, which was happily continuing to display the wrong time all day and night. The heater was not repaired, nor was the drain, which still had its little red stick in place when we returned the next evening. Because of the problems, I suggested upon check-out that a price adjustment might be in order. This made the “no problem” clerk bristle and become confrontational. She refused to look at the pictures, would not listen to my answering that we had, in fact, reported these problems, and became so hostile that I simply said a curt “thank you” and left. Dana Point is a true beauty. Don't let this hotel detract from your perfect getaway.

"Smelly run down not worth it"

tiredausttraveller, Melbourne, Australia 14/12/2018

This place is run down, power points are not secured properly, the tap controlling the shower was broken, the carpets smell upon check in we told reception of the smell and they said "no can't be" they made no attempt to come and smell for themselves but instead said "sorry we don't have any other rooms" and handed us a can of air freshener .

"Massive disappointment, for the second time..."

Dreamstreetrose, Simi Valley, California 11/12/2018

Sadly we won't be back to this hotel. We stayed here numerous times in the past with the previous owner. Never had a problem. Always reserved the same room for us we wanted, as we came from 2000 miles away and it was important to us. The last two times we've stayed here they completely messed up our room reservations, didn't know what the heck they were doing, to the point of almost ruining two very special trips for us. I'll spare the details. Doesn't feel as clean either. All this to say, what used to be our go to place has sadly changed and we won't be back. It's really too bad.

Kay7788, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Beautiful Location, Great Hotel."

Matt S, San Diego, California 25/11/2018

BW Plus? Not sure what the plus is. No rewards recognition, no free water, nothing. The location and view of the ocean is great! The girl at check-in was very cold and didn't care that you were there. It only has 30 rooms. The room was very nice, the Jacuzzi was HUGE! The exterior of the hoel is in need of repair, boards about to fall off from rot, pain peeling everywhere. The staff had no idea where you can hget food delivery from, we found a tasty chinese place that deliered (The Little Kitchen Asain Cafe). There is also a nice Bar/cafe right down the street.

Kay7788, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Best Weatern Plus—A Nice affordable beachfront property on Pacific Coast Highway in Dana Point , California"

User 11/11/2018

A Best Western Plus Hotel across the highway from the beach. Nice friendly knowledgeable staff that is very welcoming Standard rooms, ample size, complimentary breakfast waffles, fresh juices and coffee Ask for ocean view to enjoy the lovely sunsets from the balcony. Adjacent restaurants, ocean side, with a 10 minute drive to the Dana Point Harbor and Marina. An affordable option to many of the higher end hotels in the area. Beach access across highway and tracks.

Kay7788, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Not a "plus""

Traveler49955675751, Big Bear City, California 09/11/2018

I felt this motel was not up to the usual standards of a Best Western "Plus" Motel. No extras for rewards member. I have stayed in many BW Motels and usually love them! Location was great and it was very clean.

Kay7788, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Beautiful stop along PCH"

Maripisa80, Cooper Landing, Alaska 08/11/2018

This hotel is beautiful, clean & comfortable. The staff were very friendly. We stopped in without a reservation while meandering up the Pacific Coast Highway. Found a lower price online & they matched the lower price. Signed up for Best Western rewards after checking in & they applied the rewards points upon checkout. Double points promotion through November 17. We'll likely be looking for Best Western hotels each night as we continue our week long trip.

Kay7788, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Weekend get away"

User 05/11/2018

I'm 55 years old and have stayed in hundreds of hotels in my lifetime. After checking out, while eating lunch I received a text message saying I had been changed $15 by this best western. I called to ask what the charge was for, they stated the maid said 2 wash clothes were stained. The 2 stained wash clothes were used to wipe down 2 outside chair on their property that were completely filthy. They refused to refund my $15. I have never been charged by a hotel for damage or a dirty wash cloth. The Jacuzzi was closed and broken no notification was given prior to or during check in. The breakfast muffins were hard as stone and the sausage/eggs were disgusting. The worst part was the beaches are covered with river rocks to try and stop erosion. Can't even walk on the beach without shoes on, HORRIBLE. There are plenty of hotels in the area I wish I would have picked a different one. As an experienced traveler I strongly advise avoiding this penny pinching and false charging hotel.

"Weekend getaway"

jwwolfee, Modesto, California 16/10/2018

We just needed a few days away from the rat race. And I didn't really want to go to any kind of a resort area, so I found this nice place on the Best Western website and Dana Point. We never had been however it was awesome.

"Charming Property with Friendly Staff"

mariamnaweed, Tucson, Arizona 15/10/2018

Beach side! Could throw a rock at the Ocean it's so close. This is a charming little property with friendlty staff, would definitely stay again. I'd say more but that summarizes about everything you need to know for the property

"Great location and lovely neat place"

Prash_CA, LA 01/09/2018

Stayed here for the weekend for quick trip. Jason at checkin was wonderful and I got a overview room. The place is clean and location is fantastic. They have maintained cute small gardens inside and have multiple small tables and chairs to just sit and enjoy in evening or eat free breakfast in morning. Bathrooms in rooms are small but it's a prime area so it's expected. Enjoyed my stay..

"Dana Point"

User 13/08/2018

Great spot on PCH, we would definitely stay here again. The room was exactly as as advertised and also had a view of the ocean, which was a nice surprise. If you want a private deck though be sure to specifically ask for that. The Hotel itself has two lovely decks on the second and third floor.

"Avoid this place"

User 13/08/2018

Avoid this place. Situated between the highway and rail tracks. Access to the beach is terrible. The sea is barely visible but the highway is in plain view. A/C didn't work. They will give you rebates if you ask, though.

"Clean place and nice atmosphere"

rosehelly, Rome, Italy 08/08/2018

Outside music very nice which makes you more relax. Room was big size and clean. Ocean near hotel and very comfortable bed. Front desk are nice people. Talked to us everytime. Breakfast was yummy. Thank you

"By the Sea"

User 28/07/2018

Great views, pleasant surroundings, large clean room.. Atmosphere was so good. The ladies working the counter were very sweet. The breakfast was good with many options to choose from. The trolley is a great way to get around town and to the harbor. Trolley drivers are very pleasant and knowledgeable..

Alona D, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 949-240-0150. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alona D. Manager Best Western Plus Dana Point Inn-by-the-Sea

"Good amenities, happy stay"

User 27/07/2018

Have stayed before with nice young lady manager- very pleasant woman with nice smile. Room has a good size, clean and good job for housekeepers. We loved our stay. Breakfast was delicious. Beds were wonderful. Location was excellent with ocean view room. The staff at hotel was amazing. I will be back.

Alona D, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 949-240-0150. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alona D. Manager Best Western Plus Dana Point Inn-by-the-Sea

"Clean room , good customer service"

ashleymatters47, Fresno, California 27/07/2018

Our family very happy were with our stay. Room was clean, breakfast is delicious.Express check out was very convenient.Manager was friendly and helpful person who told us everything about area and helped us on Saturday during breakfast. Air conditioning cooled our room when we went to beach.Good customer service thank you guys Will definitely come back.

Alona D, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 949-240-0150. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alona D. Manager Best Western Plus Dana Point Inn-by-the-Sea

"Clean nice hotel"

karenmitchel74, Irvine, California 26/07/2018

Amazing manager. Room was superior clean with ocean room. Across the street from ocean and at night can hear waves. Restaurants walking distance. All front people are so friendly and accommodating. will come back again

"Only average-Updating needed"

JackTest, Trumbull, Connecticut 07/07/2018

We stayed for 3 nights and our room had a terrible air conditioning system. In fact, we needed a separate fan to just try to keep the room cool. The breakfast was not very fresh and the coffee tasted old. The room was cleaned properly but the entire building was old and dated. I was very disappointed in the hotel.

Alona D, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"plus and minus"

sf1ladybug, Rancho Cucamonga, California 30/06/2018

this property is directly on hwy 1. the plus side is this is a cute property, well maintained, very friendly staff, very clean room, good quality breakfast. the minus was no street parking, parking was under building and the parking spaces were very small, it was hard to manuever our large suv in and out. our room had a very nice ocean view, but it is on the hwy, not on the ocean. the hwy noise was very loud and seemed to be amplified by our balcony ceiling. we could only hear the surf late at night after all the traffic had died down. the room was quiet if the door and window to the patio was closed. the hwy is about 50 feet away. also, the train runs along the hwy, so you hear many trains going by. this only applies to the ocean view rooms, the rooms in the back of the building may be quieter, but no view. also, the spa was out of order as noted on their website.

Alona D, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 949-240-0150. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alona D. Manager Best Western Plus Dana Point Inn-by-the-Sea


User 04/06/2018

The previous owners gave me a good business discount. The new owners have raised the prices considerably and I know longer believe this hotel is worth it. Other hotels in the area are much nicer and some might b a little bit more but well worth it. Previous owners Fernando and Steven were great. Good luck with ur new adventures. Frank, Dani and K9 Ruger-woof woof

Alona D, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Read the Best Western Main Page for Updated/Accurate Info"

LivPurple, Palos Verdes Estates, California 19/05/2018

It is not beach front. There is not a kitchen in every room. The air conditioning is broken - I recorded the rattling sound. The hot tub is broken & empty. There is no pool. It is in need of major repair. The chain lock is broken. The breakfast room seats ten - any more and you can not walk around the three small tables. Only apples served - no other fruit. It's quite a walk to beach access. You can not cross the street and walk over the train tracks. Beach parking is metered.

Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Valued Guest, Thank you for leaving the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great stopover Hotel."

User 11/05/2018

Picked this hotel as a stopover hotel on our way to LA. In 2 weeks in the USA must environmental hotel we came across, recycling bins in the room and hotel landings. Very friendly staff at reception and breakfast. Though had to pay $10 for parking :-(. Didn't use the pool or other facilities. The whirlpool bath and TV in the bathroom where a great extra :-)

Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Lovely quaint hotel"

springbreakfarm2018, Watkinsville, Georgia 12/04/2018

This hotel is a lovely, quaint hotel with beautiful gardens. It's closer to the beach access than any other hotel on the strip, and the staff is very attentive and friendly. The windows even open so you can hear the surf all night and enjoy the ocean breeze--I never had to use the air conditioner!

Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"overcharged and disappointed"

danielleadair074, Santa Ana, Costa Rica 04/04/2018

My daughter and I stayed here. Ripped off for three nights stay, not given a receipt. REFUSED a receipt.??? Moved 4 times for a five night stay. Water leak in bathroom, so got moved again. Hot tub out of order. Management basically shrugged off overcharging us for over $600. Don't stay here. Rooms musty, "beach front" is untrue. A waffle can not make up for this.

Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice customer service"

samandraty, Los Angeles, California 21/03/2018

Nice room, nice people. Our room was 2 beds and ocean view. Comfortable room. At evening time me and my husband went to the lobby and talked almost till late night to nice girl from Ukraine but we forgot her name sorry. She even made tea for us and that atmosphere was like at home. Morning shift girl was very nice and helpful. We will miss this 3 days at that small Inn. Next door hotel was very loud but girl from front desk called them.

"Happy stay and nice atmosphere"

sandra1352018, New York City, New York 19/03/2018

Weekends we spend in California. Breakfast was very good, check in with Russian girl was awesome, such nice and sweet person. Clean room, we liked everything and very happy with our stay. Manager said that will wait for us next time. In the room we had a whirpool which is very nice and we enjoyed. breakfast was hot and nice behavior of employees. Manager came during breakfast time and said Hi to us....

Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

"Alana manager is a very nice person"

frederickmadn, Rome, Italy 18/03/2018

clean room, alana upgraded us to ocean view(room was quite and very clean)warm greetings during breakfast time. Alana worked at night time when we checked in and during check-out time was also there. We asked her about Dana Point area and she explained to us everything and recommended nice places to visit. We are 100%will be back because a nice atmosphere is the most important during the vacation

Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

"Nice room - shabby hotel"

User 13/03/2018

While the room itself was comfortable and clean, the hotel was shabby and sad to look at. The gardenscape was dirt and weeds, the ice machine (outside room 214) jumped about all day and night, and the breakfast was HORRIBLE. Take that money and go to another hotel along PCH.

Kay7788, General Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good bfast, good bed, good location "

AprilRDH, Colorado Springs, Colorado 29/12/2017

The Breakfast was good and staff at breakfast was awesomely friendly. The bed was comfy and the room clean. Walking distance to beach/park for us. The guy at the front desk wasn't paying attention and couldn't find our reservation. We actually left and came back. Other than that problem we were happy and will return.

Kay7788, Manager at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,

"Not As Advertised"

Douglas H, Salt Lake, United States 22/12/2017

Avoid disappointment and Avoid this motel at all cost. By no means an Inn. Hardly by the sea. Unless you consider a 4 lane busy HI-Way, active railroad tracks and a 6' high chain-link fence part of the ocean front. Any beach access is more than a mile away.

"Close to beach"

Jennifer K, Erin, Canada 21/12/2017

Walking distance to beach. Food ok for a continental breakfast. Rooms clean and nice. Booked an upper floor suite but was placed on third floor. Restaurant closed for remodel. They charged for parking when we have handicap and that should not be. They don't give parking options

"Overpriced and underwhelming!"

Findmeoverseas, San Diego, California 19/12/2017

We were totally disappointed in this hotel. The photos on the website looked great but our room was shabby. It seemed like the room hadn't been occupied for an extended period - it smelled musty and didn't feel clean. Although we overlooked the ocean, which was lovely, the traffic noise was so loud that we couldn't leave the doors open or sit outside on the balcony. The sound worked on the TV but there was no picture. We ended up driving home to San Diego instead of staying in Dana Point for the night.

"Find another!"

User 19/12/2017

The photos on the hotel website do not accurately represent the property. The room was worn and slightly shabby. It appeared to have sat unused for an extended period of time and smelled musty. We had an oceanview room but the traffic was so loud that we couldn't leave the doors open or sit outside on the balcony. The TV sound worked but there was no picture. The hot tub/spa was out of order. We ended up leaving early and driving back home to San Diego instead of spending the night as planned. Given the general condition of this hotel and room, I felt it was incredibly overpriced.

"Lack of concern"

79dionm, Prescott, United States 12/12/2017

We had a problem with no sound on some tv channels. We reported the problem 4 times. We were told the cable company would have to reset the system. Four days later the problem still existed. I got the impression that neither the staff or management cared.

"The Ants Go Marching One-by-One"

1-travelgeek-1, Lehi, Utah 10/12/2017

The room itself was decent, the included breakfast was good, though small and in a tiny room. What ruined the experience, and ultimately why I'd never, ever stay there again, was that my wife was woken in the middle of the night covered in ants! Talk about one of your worst nightmares coming true! I guess its good they weren't spiders, but still, ants all over the bed, in her hair, everywhere! They were even in our suitcases when we got home.

BestWesternHotels, Corporate at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Room 112 Was Fantastic!"

Donald R, Mecosta, Michigan 09/12/2017

We stayed four nights in room 112 overlooking the ocean. We stayed here because it was only 1 mile from family we were visiting. The location is very convenient to San Clemente, Dana Point and Laguna. Room was clean, comfortable and quiet. Even though there is the PCH and railroad tracks between the hotel and the beach, it is a two minute walk to get there. The noise from traffic and trains was NOT noticeable, contrary to other reviews. The insulated glass windows keep most of it out and the trains do not run continuously. In fact, they do not run at night. And besides, we like trains - they are short commuter runs that last maybe 10 seconds max. Also, the cleaning staff did an excellent job. The breakfast is mediocre, hence the 4 stars - we ate elsewhere after the first morning. Also, the desk is not manned at night, so an early check-out for a flight home was problematic. Hope the Rewards credit got applied to our bill. And we got upgraded to an oceanfront room at not extra charge. Overall, a great experience!

"Nice weekend getaway"

L3758GPsaras, Los Angeles, United States 01/12/2017

The hotel was nice, calm, and a has a beautiful view of the ocean. It is right on the Pacific Coast Highway so if you get an ocean view room, you can probably hear all of the traffic. We had a partial ocean view, which was more removed from the highway itself. We had an issue with our safe and the staff was very quick to troubleshoot with us. Our one complaint was that we could hear the movement of the people in the room above us. We head walking around and getting on and off the bed. We didn't feel like switching rooms so didn't mention it to the hotel staff until checkout. I asked if there were people above us the first night and not the second night because we could hear them the first night but didn't hear anything the second night. I was right and the manager just shrugged and said just let it go.I had mentioned that it was annoying and that I shouldn't be able to tell if there are people in the room above me. I was surprised she didn't apologize or offer some sort of compensation but didn't push for anything.

"Way below expectations."

F7852WZsallyc, Los Angeles, United States 25/11/2017

BW Plus Dana Point by the Sea was a huge dissappointment. Beach was only visible from the outside porch. Highway traffic could be heard from the room all night, even with the doors and windows closed. Windows were dirty. Basement garage parking had no security and transients were roaming around. Front desk was closed when we arrived. Very disappointing. We booked the room for 2 nights and left after 24 hours.

BestWesternHotels, Corporate at Best Western Plus Dana Point Inn-By-The-Sea, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Cute hotel! Nice atmosphere!"

Dawn D, Carlsbad, California 12/11/2017

Clean, quiet and calming atmosphere. Other than Being right on the busy 101 Highway. The Ocean was literally right across the street. However there are train tracks that you cannot cross. It's a great location to visit the Dana Point area. Close to restaurants and groceries if you need them. Our room was very clean and had a little dry sink area with the microwave and refrigerator! The room also was spacious and the bathroom/seeing closet area were laid out nicely. Would definitely stay here again and recommend. The staff was accommodating and friendly.

"Wedding at Ritz Carlton"

Robert F, Las Vegas 06/11/2017

I was attending a wedding at the Ritz Carlton and could not pay there rates. I ended up here and was very pleasantly surprised. Clean, trendy , quiet with great service at a very reasonable rate for its location. I was even greeted in the morning downstairs with a complementary mini breakfast buffet. The very nice gentleman running the counter made me homemade waffles!!! I believe Fernando?

"Very noisey"

Nobby N, Slough, United Kingdom 28/10/2017

Stayed here for 3 nights,staff were helpfull as we got checked in early. hotel is situated on the pch1with 3 lanes of traffic in each direction right out front, the room was big with a sofa area and a good size bedroom and bathroom. Down size was the lack of sound proofing it took me 3 nights to get used to it then we left. There not a great deal to do at Dana point there are bars and restaurants at at the Marina but get bizzy early evening, but worth a visit. If you decide to go to Catalina island on the boat from dana point make sure you book in advance. Hotel has Laundry facilaties which is handy so we are going home with mainly clean clothes.

"I expected better for the price"

garysG9196OM, Dana Point, United States 27/10/2017

Not really in Dana Point. Several miles south. Beach not as nice here. Had to cross busy street and RR tracks to get to beach. Most of the staff was nice and friendly. GM 'Jack' was rude and unhelpful - a jerk. Room was clean overall but somewhat old and felt used. No pool and no morning paper. Breakfast was OK with the usual cereals and breads. Some scrambled eggs and sausage. Room had a small refer that was noisy and the AC was loud. Had to turn off the AC to sleep. Bathroom was small. Hard to turn around in it. Limited restaurants in area. One Mexican place but it was always crowded so had to wait to get in. For $140/night I expected better. Stay in Dana Point or San Clemente you will like it better.

"Great stay for the price "

User 22/10/2017

This was a great find at a great price. I stopped here during a work trip and it was great to wake up with the waves crashing outside. Free parking and friendly staff. Fridge available and the AC worked great.

"Comfort and Quality"

Kathy R, Parker, Colorado 19/10/2017

We stayed at The Best Western By the Sea in Dana Point and had a nice relaxing time and Beach and many places to eat walking distance. Highly Recommend if your staying in Dana Point Calif. Very enjoyable and nice break from the busy life.

"Home type stay."

dahbeed, Bowling Green, KY 14/10/2017

It's a small place that has a little age on it but the owners will go out of their way to make your stay great. Easy check-in. Good little complimentary breakfast. The location is perfect sitting right on the PCH. I would definitely stay there again.

"Very nice stay!"

User 11/10/2017

Staff very nice! Offered a complementary upgrade when I checked in. The hotel is along PCH so there is quite a bit of traffic and the train passes by but was not bothersome to sleep. I was in a king room with partial ocean view. The room was very clean and spacious. There is stairs that take you over the train tracks to the beach. The beach in front of the hotel is quite rocky but to the right or left there is better beach area. There is a spa in front of the hotel. I didn't notice it until I was leaving but it looks quite nice.

"Cute Oceanside"

Mmelachat, Rohnert Park, California 09/10/2017

The hotel has great curb appeal. The room was spacious & quiet, which is my most important feature. There were several nice, outside seating areas, with views of the ocean and they piped in music. I would stay here again.

"Best Stay Ever"

thewackywizzard, Denver, Colorado 06/10/2017

This was the best stay and great pricing. You have a beautiful view of the Ocean from the court yard and it is very quaint. The room was very nice the beds very comfortable. I usually toss a few time in the night and never tossed once. The thick memory foam is a awesome night sleep. The breakfast was the best. Fresh eggs, sausage, Belium waffels along with cerals,fresh fruit,coffe,tea,hot chocolate, and pastries. The front desk was very helpful they checked us in for our return flight and printed our tickets. and map to return the car at the airport. We asked about a nice restraint and they booked it for us and got a great desert comp. I will definitely stay here next time we go out.

"Beach vaction"

User 04/10/2017

I'm currently staying at this hotel rooms are neat and clean but the odor is horrible smells like very old building rotting wood something is terribly outdated maybe the vent system. But more to come this is just a partial review

"Extremely Underwhelming"

User 04/10/2017

The only reason Im giving two stars is because the service was good. My wife and I came here for our honeymoon. However, upon arrival it was very underwhelming. We both got the same feeling as we have staying at the Motel 6 in Ventura. it's an alright place to sleep if you have no other options. We made the mistake of upgrading our room to the "Ocean View" which is obstructed by the road, fence and loud train that honks its horn. However, when cars and trains arent going by, or your standing up, I suppose it is as advertised. The room itsself wasnt a suite, but a room comparable to a super 8 or motel 6. In addition, we had the pleasure of hosting ants in our room. Overall, the stay was just ok. I personally would take your money elsewhere for the $160 plus a night price tag. It wouldnt be such a bad hotel around the $60-80 price range, but not worth anymore than that. There are plenty of beautiful properties surrounding this hotel.

"Great place for a micro vacation"

427chadw, Chandler, United States 22/09/2017

I took a day off during a business trip and stayed here. It was what I needed; a nice, quiet property near the beach. The staff was awesome, the beach is across the street, and the room was very comfortable. Nice deck. The partial view was plenty for me. You can on the beach to the harbor from here.

"Getaway by the sea"

Earlene W, Redondo Beach, California 19/09/2017

This is a great getaway spot it's just outside of Dana Point so you don't have the traffic but only a couple of minutes to shops or restaurants. The hotel is owner operated so they are there to assist in anything you need. They are friendly helpful and the "hands on" shows in the upkeep of the hotel. It is wonderful can't wait to go back!

"Girl's weekend was awesome!"

User 17/09/2017

This hotel is really nice with an awesome view of the ocean right across the street- beautiful sunsets! We had a ground floor room with two queens facing the ocean. The room was nice and clean and spacious. The free wifi workers great. While we had a private patio we didn't sit there as the street noise was pretty loud and there were some air conditioning fans were pretty loud. BUT- there were plenty of really nice siting areas in the interior patio. They had really nice music piped in and we could sill see the ocean and the sunsets! We spent many n hour out there chatting, eating snacks, drinking coffee or wine! I have to also mention he really nice breakfast (free) with patties, bagels, eagles, eggs & sausage! The owner was very helpful and accommodating as was the staff. The only couple issue were that the front patio was so noisy(as I mentioned above) and that they told us in the beginning they had free bikes to borrow but in the end they only had one. We had a wonderful time and would definitely stay here again!

"Pleasant stay"

softywalter, southampton 09/09/2017

Hotel is an interesting complex of rooms right on the ocean highway. Photo on website is pretty accurate. Car park is underground and can be accessed directly from the highway in either direction. There is no night parking available outside, so you need a space. Hotel reception at check in and at breakfast was very friendly and helpful. Breakfast is usual fare, scrambled eggs, waffles, cereal, toast etc. Rooms were large, we had one with an ocean view, we had a small balcony we could sit out on. Location is a bit out of the main town, we walked into the harbour area to eat a couple of times, it's a good stroll, about 2 miles each way. I did find the car noise and the train noise intrusive and did not help sleep! We had a perfectly nice stay, in a friendly well run hotel, but we probably would stay nearer the harbour next time.

"Charming hotel"

mikesV2888CT, San Marcos, United States 08/09/2017

This is a great location with friendly staff and nice rooms. Pricing seems competitive for the area. Located right on the PCH and a 5-minute drive from Dana Landing. There is a very nice Mexican food restaurant (food was great), along with an Italian food restaurant and a bar (didn't visit either of those two) all within a 5-minute walk. I would recommend this hotel.

"Not bad"

lissadances4life, San Diego, California 07/09/2017

So this is a pretty decent hotel for the price. Had a 1 bedroom w living room. Fridge and microwave. Love this area so easily accessible to the freeways, beach, harbor, restaurants, shopping, and even Cinépolis is literally 10 minutes away! Def

"Great location "

User 02/09/2017

This hotel is directly across the street from the beach. There are restaurants within walking distance, and several beautiful beach parks minutes away. The hotel Is not fancy, but it is very clean and well run. The owner/manager was extremely polite & helpful. We will definitely be back

"Friendly Place by the Beach"

davidkB4146BX, Port Angeles, United States 02/09/2017

Not your rectangle building but courtyards and patios. Owners and staff were attentive and friendly. Worried about the possible noise from the trains across the PCH, but wasn't an issue. Great place to relax.

"Best run hotel by the ocean"

User 29/08/2017

This hotel is run by an Asian couple who work very hard to accommodate their guests. The hotel is directly across the street from dehougne State Park and the ocean. The rooms are spacious, beds extremely comfortable and amenities plentiful. There is parking underneath the hotel so your car is never in direct sunlight and I felt very secure leaving the car there. There is a wonderful Courtyard with plants and statues and chairs and tables where you can eat your meals or breakfast which is which is provided by the hotel and it is just so beautiful. They even have quiet music playing all day and all night and it is wonderful. I highly recommend this hotel to anyone wanting to stay at a reasonably priced hotel directly near the ocean


mauiguy1120, orange county 29/08/2017

The hotel staff is very friendly and helpful. Nice place modern clean across the street from the beach. Ocean view , they don't skimp on the continental breakfast. Located in Capistrano beach near a lot of restaurants, bars, and activities.

"Great little hotel"

ski_supgirl, San Diego, California 28/08/2017

We stayed there for 2 nights. We picked an ocean view room with 2 queen beds. The room was nice and large with a little kitchenette and a balcony. We requested upper floor, but didn't have the same room type. It's located a little bit south of Dana Point Harbor, but you can walk to Capistrano beach, and also a few restaurants within walking distance. Even though the hotel was on Pacific Coast Highway and by Amtrak railroads, but the noise didn't bother us. Breakfast buffet was well attended by the staff. Only drawback was too many sweet cereals and sweetened oatmeal packets. Overall, we had a great time. We'd stay there again!

"Best western dana point inn by the sea"

User 28/08/2017

The Location is great facing the ocean this hotel is very clean and quite also very well keep The manger making the resevations The manger on Sunday he was great his attention to detail was the best I have seen at

"Great stay"

dan w, Las Vegas, Nevada 26/08/2017

Another great stay at the ONLY hotel we stay at in Orange co.We have been coming back to this hotel for over 10 years the staff has not changed in that time,this hotel is family run and it shows they take loving care of THEIR hotel.Fernando the manager and his wife treat us like family Their son Steve is night manager hes a GREAT guy who always takes care of us.We love this place,we come to soak up the ocean and just RELAX!

"beach trip"

User 16/08/2017

this hotel is run by the owner who is very helpful and friendly, we enjoyed our stay very much, and would stay again, we enjoyed the ocean view room with balcony very much, the hotel had a very romantic feeling to it very cosy

"Fantastic Girl's Trip"

Cisupete911, Rosedale, Indiana 14/08/2017

Traveled from Indiana with sister and best friend for girls week in the area. So many great things to do in the area, and this hotel was a wonderful home base for our trip. Free parking and Wi-FI and nice breakfast. Spacious room. Balcony with ocean view. Beautiful sitting areas and gardens within the complex to relax and listen to soft music playing in the trees. So quiet, we hardly knew that there were other guests. Easy access. Great hot tub. All handicapped accessible also, including the hot tub. Fantastic staff, including Fernando, who was so very helpful with anything needed. I just cannot say enough good things. If I was forced to say something less than positive, it would be about the traffic noise while sitting on the balcony, but hey, that's what wine is for !! Enjoy !! ps. Great Mexican and Italian restaurants just a few feet away.

"Great Customer Service-So So Rooms-Great Location"

ryanmW3578ES, Las Vegas, United States 14/08/2017

The Initial arrival to this hotel was nice. do not drive a tall vehicle, or you will hit their piping in the basement unless you are VERY careful. during our 3 day stay, we saw 3 vehicles touching the piping with their roof for the actual hotel, the customer service was 100% on par with what one should expect to see at a Best Western Plus. The rooms, however, were not as great. This was an older hotel, so i'll give them a little wiggle room, but the AC unit in our room barely worked. took all afternoon to get down to the temp we set it at, and its only 75-ish outside! there were ants everywhere. Our bathroom, the closet, the sink just outside of the bathroom, on everything!!!! The bathroom smelled just a little more than i would expect, but there was lots of humidity. There was mold coming through parts of the wallpaper in the corners of the walls, most likely due to how small the bathroom/shower area are. i am 6'4" and only had about a half a foot above my head. Very short in the room we stayed in. Beds were amazing. Slept like a baby. If you go, i would recommend requesting a third floor room. the ceilings are vaulted, and the experience would be MUCH better! Would i stay here again? Yes, but only because of the customer service, beds, and ONLY if i got a third flood room. The rooms were not up to the quality of your typical Best Western Plus (more like a standard Best Western, in a not-so-good part of town), but everything else seemed to be. The breakfast was as expected for a PLUS hotel. hot breakfast-eggs, sausage, waffles, coffee, cereal, milks and juices, was easily accessible and worked ok for our needs. wish we got a different room though.

"Dana Point Best Western Sure Beats the Alternatives"

967timothyg, Portland, United States 09/08/2017

This hotel is a pleasant, well-run, very clean, and small place, that is a welcome alternative to gigantic, sterile hotels. It is right across the highway from the beach, and guests can walk to several terrific local restaurants just a stone's throw away, including Mexican, sushi, Italian, and bar food. I would come back any time I'm in the area. Only drawback was the breakfast was not stellar, in that it's mostly bagels, sugary cereal, and similar high-carb food. Still, this hotel rocks!

"Great Hotel Experience"

523ericad, Riverside 03/08/2017

This hotel was very nice and clean. There were a lot of outside places to sit and watch the ocean. The breakfast was fairly decent. It is a little older, but had a vintage appeal and seemed to be well taken care of. It is right across the street from the beach, but Capistrano beach is very rocky.

"More like a B&B than a hotel"

User 02/08/2017

This place was wonderful! Harley checked us in and made us feel right at home. When I didn't know our license plate number, she told me to just put the make and model and she would get it rather than me trekking down to the parking garage after our long drive. The room was clean and nicely decorated. Everything was in working order. My only complaint is that the WIFI signal was weak, but we were on vacation so that wasn't a priority. Maid service was great too. We returned from a day at the beach to find our beds made, fresh towels, and a spotless room and bathroom. They had nice classical versions of contemporary songs playing throughout the atrium area when you walk out of your room. Very relaxing. At breakfast, Fernando made our pancakes and got anything we needed. Just a great place to stay!

"Perfect beach getaway"

MarinPacker, Los Angeles, California 31/07/2017

I stayed here with my family for a quick beach getaway from norther Los Angeles. We had a sea view room and it was absolutely lovely. The room was large and beds comfortable. There was no more ice in the ice machine and Fernando saw me and later knocked on our door with a big bag of ice from the store. We hadn't even asked, so it was a really nice touch that he noticed. The view was perfect you are literally across the street from the beach, and the restaurants and shops are just a quick drive away. I also liked that they had an elevator since my dad is on crutches. Fernando and his staff were always ready to help us if we needed it. We hope to be back soon! Thank you!!

"Favorite Place to Stay in Dana Point"

Louwane P, Chico, California 31/07/2017

Great casual motel. The rooms are comfortable, the location is perfect, and I always experience a great night sleep when I stay here. The staff is very friendly and helpful, the grounds are very clean, and I love the view. I look forward to staying here every time I come down and visit my family.

"Great location near the beach"

User 29/07/2017

The location is perfect! Beautiful ocean view from the room balcony. Free breakfast has a good variety of food choices. Room is clean and spacious with fridge and microwave. The only negative is that the free wifi is not very good (frequent disconnects)

"OK hotel"

Terri O, Phoenix, AZ 27/07/2017

We expect more at a Best Western Plus. The location is overlooking the beach, but the beach is not very accessible. It can be loud. The layout is awkward. They do have underground parking that is a plus. Breakfast is marginal as to variety and taste. My husband tried it a couple of times and I once, but then opted out. For a 7 night stay, we would not stay here again. If you're just here for a night or 2, it might work for you. A plus is Agostino's Italian and Olemeldi's Mexican, within 2 blocks.

"Cheap and run down"

Danielle H, Tucson 27/07/2017

The property is right in the freeway. The location is convenient, but be prepared to cross a major freeway to a beach focused on camping. Our room was dirty and run down. The staff told me that they would charge me extra for my kids. This night was just myself and my three children, so I don't see why that mattered? There were four people total. I was told it is BW policy. He graciously removed this charge when I shared a photo of the roll away bed with its stain and permanent dent in the middle. We are on a two week trip all over California, and this was our only bad night. The teens refer to this place as The Bates Motel.

"Peace and tranquility"

X7657AVdianeh, Pace, United States 26/07/2017

This was the most lovely place we have ever stayed.The beautiful flowers,gardens and fountains in the courtyard, backed by the soft classical music being piped in, made for the most relaxing experience. Sitting outside in the beautiful weather, reading a good book, caused total relaxation and was really the vacation we have needed. The ocean view was just icing on the cake. Loved it!

"Friendly, not pretentious hotel"

ilovehuck, Cary 22/07/2017

First, Steve at check in was really friendly and helpful. Second, we have a spacious room with vaulted ceilings and a view of the beach (we can even open the windows). The bathroom is a little small but manageable. Parking is convenient.

"Good location"

User 17/07/2017

Good location. Beach directly across street, pedestrian access short walk away. If you're hauling beach gear you'll find parking a short drive away. Clean and good sized rooms. Well kept gardens in common areas with patio seating areas to enjoy weather, sound of surf in the distance, ocean view in some areas. Breakfast available. Very kind and attentive staff.


lindabE4564RY, Mondovi, Wisconsin 16/07/2017

Enjoyed our stay at this location; excellent customer service; our room was ocean-facing with a balcony, allowing a good view of the ocean. Staff was very helpful; good breakfast with staff making waffles, fresh eggs, cereals, breads, pastries, orange juice and coffee. Easy parking ramp located at the hotel.

"Friendly and accomodating"

Margaret L, Rockford, Illinois 15/07/2017

Family run business. Great location, breakfast open until 10:30, friendly, clean, safe parking under the facility. Bikes available to use. Gorgeous veranda on top floor overlooking view of the ocean. Easy access. Highly recommend.

"Wonderful hotel"

Stephen T, Temecula, United States 12/07/2017

We had the best experience with our stay. The rooms are clean and well equipped. The staff is friendly and willing to go the extra mile to help out. The owner, Fernando and his wife are a joy. They obviously love what they do. It is revealed in how well they maintain the property and how they treat their guests. The location is great. PCH is a bit noisy, but the beach is just on the other side. There are four restaurants within walking distance and the Dana Point Harbor is only a short drive away. San Juan Capistrano is also a short drive. We will come visit again.


Margarita M, Moreno Valley, California 06/07/2017

This place is very quiet and melo... across from the beautiful beach, near a few restaurants which makes it nice. Staff is excellent....continental breakfast is good and they even make your waffles. Great place just to get away for the weekend.

"4th of july"

User 05/07/2017

This hotel was awsome, we went down for the fourth of july, nice size rooms, comfy beds, great hospitality, clean rooms, clean bathrooms, beach access directly across the street, nice and quiet, brunch was also good, great waffles!!!!!!!!

"Not cool"

markgK3534OB, Temecula, California 03/07/2017

It was a hot day and AC wouldn't go below 75 degrees. I read this same comment before at this hotel and room, obviously management is not gonna fix the problem. Staff ( Steve) came up and brought me a fan which helped but not much ! I was sweating all night not comfortable. Check in and out was quick and friendly /professional - plz fix the AC problem for future guests !

"Excellent location and value"

Travelfan, Los Angeles, California 02/07/2017

Stayed here for 3 nights while attending a conference at the Laguna Cliffs Marriott. Even with the conference rate there, the rooms were about $250 a night, plus $25 a day for parking. I stayed at the Best Western, which is about a mile away, for half the price, free parking, and a Lyft ride of $6.00 each way. Great decision. My room was very comfortable and clean. I arrived at 9:00 a.m. after a two-hour drive from Los Angeles, and the manager let me check in early, so I could drop off my suitcase before I went over to the conference. Didn't try the included breakfast because I had breakfast at the conference. Lovely location right across from the beach. Quiet at night. There is a deck on the second level, where you can sit and watch the sun set. All together, a very enjoyable visit.

"Great Stay!"

dancW8154MX, Barry's Bay, Canada 28/06/2017

Wonderful stay and great location. Good bed, nice view of the ocean, friendly service.loved the little gardens through out the property. Nice spacious room and apprcietated the outdoor seating areas through out the hotel.

"Awesome Beach View"

179debrac, Bakersfield,CA 27/06/2017

We enjoyed this hotel. Our view from our room was spectacular. We watched the sunset from our balcony. There is beach access across the street. Our room was quiet and clean. We had no problems upon check in our checking out. All of the staff was very friendly and helpful.

"Great location"

Judy d, seattle 26/06/2017

Great location and nice view, had a nice upstairs outdoor patio where I could work, could easily walk to the beach. It was a bit harder to find, non partying restaurants nearby or coffee shops, though it was a nice walk along the beach

"Nice Get Away"

karenmC49ED, Dana Point, United States 25/06/2017

Nice clean room, Stayed in #301 which is on the top floor, We enjoyed the patio that was outside our room. There was a small ocean view where we enjoyed the evening bonfire from the distance. This room has a nice Jetted Tub which was just what we wanted. Breakfast was good, freshly made waffles, Sausages & real scrambled Eggs

"A/C Barely Works. Hotel charges "Resort Fee" if booked through Expedia, etc."

matthewhJ6894BX, Austin, United States 19/06/2017

The first room we tried was 76 degrees when we entered. We turned the A/C on and set the temp to 65 which is the temperature I normally sleep at. After an hour, it had cooled to 75, so we switched rooms. Same issue. Staff said that's as good as it gets. Running all night and the temp only got down to 69 after 12+ hours. Both check-in and check-out personnel indicated that if I book directly through B/W, then they waive the $14 resort fee. Seems like this is the hotel charging the customer the fee they pay Expedia,, etc.

"Look Elsewhere"

jenniferjY5016FH, Dana Piont, United States 19/06/2017

Nice staff and gardens, however the room stank of mold, other's hairs were on the bathroom floor and sheets, the linens had rips or tears in them, the carpet felt sticky (yuck), the "free" wireless internet was the slowest I've ever seen, there's a train running frequently past the front of the property, beach access required a workout to ascend a HUGE flight of stairs to an overpass to avoid getting hit by the trains. Would not stay here again.

"Great place"

Susana M, Cortez 18/06/2017

This hotel was beautiful, cozy, and comfortable. The bed itself was very comfortable and we have back problems too. We could walk to the beach and restaurants. There is a trolley you can take to the Harbor for more restaurants and shopping, and yes it's free. I would stay here again.

"Wonderful place!"

lglenn94, Lincoln, Nebraska 17/06/2017

This is a upgraded property with a wonderful courtyard, great view, quiet and very comfortable. Priced great and staff is awesome and very friendly. Recommended for couples and families. Excellent choice for both business and vacation.

"Wonderful Relaxing Vacation by the Ocean"

bcn403, Lincoln, Nebraska 15/06/2017

My 3 sisters and I spent 4 nights at the Best Western Plus Dana Point Inn By The Sea. Perfect setting by the Ocean. The rooms were clean and met our needs. The staff were friendly and willing to do anything to make the stay better - highest marks possible to them. It was very relaxing and the perfect location. We look forward to returning in the future.


kaym227, San Clemente, California 12/06/2017

Going to San Clemente or Dana Point? This is the greatest place! The location can't be beat, the smaller size was very refreshing (not 400 rooms!) and the staff was able to give personal attention to all in my party.

"Totally Excellent Place"

153elysep, Roswell, United States 10/06/2017

What a charming retreat, and directly across from the beach. Beautiful room, and all amenities you could want. I generally have to ask for extra towels and washcloths, maybe even an extra garbage can, but not here! As I headed for the shower I realized I should have a shower cap on, and I hadn't seen one - but then I just knew it would be there, and it was! Thank you to the Management, and Miss Betsy, for a wonderful place to spend our last night in CA. Oh, and also, it is 5 minutes from the terrific Wharf in Dana Point. Ask for recommendations and directions. Elyse

"Excellent view and service"

rochelled811, Lake Havasu City, Arizona 06/06/2017

Perfect location across from the beach and fast walk to be on the sand. Excellent staff and service. We will continue to stay here when we visit Dana Point! We listened to the ocean from our room and for the price it was actually affordable for us.

"Always can count on a great stay."

Sandy062, KC 02/06/2017

Have stayed several times over the years and have always had the best front desk service, clean and quiet rooms, serene gardens, great view of the ocean, and at night could hear the waves breaking while going to sleep. The breakfast is fresh and a good variety. A small thing that delighted me was how inexpensive the bottled water was in the vending machine. I highly recommend Dana Point Inn.

"Fantastic customer service"

O7756HTroberth, Calimesa, United States 30/05/2017

A very beautiful place, right across Pacific Coast Highway from the beach at Dana Point. The customer service was fantastic, especially the manager who was running from place to place to help customers. Water fountains were here and there, beautiful music played in the courtyard during daytime hours, a common balcony overlooked the beach. I would recommend staying here during warm summer months.

"Must Stop!"

jetset114, Houston, Texas 27/05/2017

Well I cannot say enough wonderful things about Fernando and his family running the hotel. We stopped there last minute on our PCH road trip. We had a very large room with an ocean view. The room is older but nice and clean. We had a patio to sit out and watch the ocean. It can be loud at times with the traffic and train but it quiets down at night and I slept fine. The gardens in the courtyard are cared for with love. I enjoyed the water feature and soothing music. It was a very tranquil area that was worth spending some time in. Fernando provided us with maps and dinner suggestions. He is a gem! I would stay here in a minute if I'm ever back this way. Thank you Fernando from the Hamm's in Texas!!

"Hidden Gem"

DKlun, Hilliard, Ohio 22/05/2017

We fell upon this Inn after our first choice was sub-par. Fernando and his family treated us like family from the beginning through our entire stay. Our comfort was truly their priority! Starting with the full breakfast every morning that was included in the price. They spoiled us by making us each a waffle every morning in addition to an already great breakfast! Always concerned about getting our room serviced and asking if there was anything we needed. Steve suggested watching the sunset from Salt Creek Beach which we did on our last night and it was one of the most beautiful sunsets I had ever seen. Genuine smiles and kind words are effortless from this family. This type of service is so hard to come by anymore. I am so glad we had the blessing of meeting you and your family Fernando! Thank you! Ted, Deb, Kevin, Kyle, and Kristin

"Ocean close"

Donna B, Dana Point, United States 20/05/2017

BW Dana Point Inn by the Sea is quite comfortable (the mattresses are fantastic!) Staff is friendly and very helpful. Good location, close to restaurants. Always clean and everything working and in good repair. Not the fanciest, not the most expensive, but I have always had a wonderful stay at this BW!

"Fabulous hotel by the ocean."

743jackier, Cheney, Washington 14/05/2017

Our family of 11 stayed here for 5 nights for our son's wedding. We were made to feel like family. The staff is attentive, kind, helpful, and friendly. We could not have asked for a better location for a San Juan Capistrano wedding. I would highly recommend this hotel.

"BW Plus Inn-by-the-Sea, Dana Point, CA"

dwolfe711, York, Pennsylvania 08/05/2017

Beautiful location and ocean view; friendly and helpful staff; excellent room and décor; good breakfast selection; receptionist recommended we drive down to the marina and we were glad we did as it was a beautiful area and we enjoyed watching the sunset from there; a great overall experience; so glad we booked the BW Plus Dana Point!

"Our 3rd stay. Great location"

rhopper276, Henderson, Nevada 05/05/2017

This hotel is family owned and run so they are always friendly and helpful. This hotel is across the street from Capistrano Beach. But you can't just walk across the street as their are train tracks on the other side of the road before you get to the beach and there is a fence. But it's just a VERY short drive to a parking lot with reasonable parking fees right on the beach. You park and in 5 steps you're on the sand. We've stayed in an ocean front room the last two times. Love to hear the waves. As long as the occasional train and light rail doesn't bother you. It's never bothered us. Don't bother with the "free breakfast" though. It's awful.

"Excellent hotel - right next to beach"

KdotsonNixa, Nixa, MO 04/05/2017

Hotel was very clean excellent location would highly recommend staying here if you're in the Dana point area . We just stayed one night and had excellent accommodations ! The breakfast was outstanding and the rooms were clean and well-kept up .

"Right across the beach"

bbaldock, Edmonton, Canada 02/05/2017

Older hotel, nice and clean. Ask for a room overlooking the ocean. Staff was outstanding and they will be the reason we come back. Continental breakfast was standard and decent. Underground parking was a bonus, quite a few spots to park. You will have to walk a couple of blocks to cross over to go the beach.


kimausa, usa 01/05/2017

Retreat of soft music,flowers, fountains and happy birds chirping. Be lulled to sleep by rolling surf,the smell and glow of campfires.Awaken to a fresh homemade waffle;fruit,Activia,fresh eggs ,sausage and more.There are little garden spots nestled among the gardens to enjoy breakfast.Or go upstairs and dine by the ocean,which is across the street.There is traffic noise but I fell asleep by the jaccuzzi as it did not even bother me.Beach access to the south and overpass to the north for the more athletic.Hair salon ,restaurants and bar within close walking distance.You can take the train from San Diego to San Juan Capistrano and take #91 bus to a block within hotel.No driving for 4 days .Wonderful!! And best of all.....the family who manage the hotel go out of their way to make everyone comfortable and happy.I am a seasoned traveler to many countries,and this was one of the most special hotels I have stayed in because of the beauty of the surroundings and the kind , hard working owners and staff. .

"B-day Weekend"

User 30/04/2017

Check-in pleasant & professional with front desk personnel knowledgeable about local spots. Room clean and well stocked. On site parking tight but with room for all. Property is across from DP Beach. Highly recommend a stay when in the area for the beach.

"Good overnight stop"

Laurie L, Fairfield, California 26/04/2017

The hotel is clean and well-maintained. We had a lovely spacious corner room with a partial view of the ocean. The inner courtyard is quiet and inviting and creates good separation from the adjacent highway and railroad tracks. The staff is gracious and helpful. We would choose this hotel again if in the area.


cynthiat417, Fullerton, California 24/04/2017

We stayed here for a wedding down the road, it was the perfect location, it took us 5 minutes to get to our venue. This hotel faces the Ocean, some rooms face the ocean and some have face the garden view, we had a garden room, our room was very nice, clean. Really comfy bed, quiet room, back in the corner, could not have been better. We liked the piped music throughout, nice touch! tasty continental breakfast with cooked items, eggs and sausage.....Staff was friendly and helpful. Overall, good experience!

"Pleasant one-nighter"

User 21/04/2017

We spent one night at this nicely furnished hotel across PCH from the ocean. Everything was great, from the WiFi, to the bed, to my waffle for breakfast. We were close to restaurants at Dana Point Harbor and an easy access to Interstate 5.

"Very kind staff"

Karen S, Camarillo, United States 21/04/2017

We were impressed during our recent stay at Best Western Dana Point By the Sea. It was very clean and the bed was comfortable. It was right across the street from the beach. The staff were very pleasant and helpful. We would stay here again if in the area.

"Serenity along the sea"

BartFrame, Lincoln, California 15/04/2017

This hotel is directly across the street from the ocean and has US Hwy 1 in front, but there was never any noticeable noise from the traffic and the ocean was beautiful. You can cross the highway on an overpass and enjoy strolling on the beach. We particularly enjoyed the courtyard which has beautiful flowers and fountains and really pleasant soft music playing.It was very tranquil and relaxing sitting out there. Three nice restaurants are within a two minute walk, which was nice. Next time in the area, we will stay there again.

"Stop over on way back to Sacramento"

Sheila S, Granite Bay, California, United States 15/04/2017

Very nice family ran hotel and was upgraded to ocean view room for free. Unfortunately, this hotel,is located right on the coast highway and the train track, but if you can handle the noise the views are worth it. Plus it is walking distance to the beach and a very yummy Mexican restaurant. Both positives for us!

"Very nice property"

User 07/04/2017

This seemed like a family run operation run by very nice people. Uniquely designed building rather than the usual long hallways. Nice gardens too. They checked us in early, and had even upgraded our room. No balconies, but there are outside sitting areas where you can enjoy the view of the ocean. No pool, but there is a small hot tub. Trains run by on the other side of the highway and were a little bit noisy. There isn't much that you can walk to from this hotel, but there are restaurants, shopping, etc. within easy driving distance. Breakfast was good. We would stay here again.

"Customer Service + Nice Hotel = Great Stay"

Amy W, Arlington, Texas 06/04/2017

This is a review I am excited to write. First, the hotel itself was very nice. I had a balcony room with an ocean view. The room was spacious, very clean and the bed comfortable. The beach is right across the street, so sitting on the balcony and enjoying the sun and the ocean was really nice. It is a very busy road during the day, so while it is very pleasant, it's not necessarily quiet which was okay with me. I enjoyed that it is a small hotel and appreciated all the effort that goes into making the interior garden space so attractive and the overall welcome feeling. Second, I can't say enough about the customer service! Fernando went above and beyond to make sure my friend and I enjoyed our visit. In particular, he knew we were leaving for a whale watching cruise very early the next morning and offered to have a light breakfast available before we left. Then, when our rental car wouldn't start as we were leaving, he personally gave us a ride to the harbor. Upon our return, he helped us get our car started again so we could be on our way back to the airport. His friendly, helpful attitude was wonderful and he certainly saved our day from disappointment! I will be back and would strongly recommend staying here for a visit to the beach cities.

"Ms Priscilla "

User 01/04/2017

I must recommend Mr Rodrigo for his sincere diligence and helpfulness. He is courteous, attentive and very accommodating to all guests. The Inn's location is perfect across the ocean. It's kept clean and tidy at all times. Linens are changed daily and in good quality. Days Inn has become my 2nd home in Dana Point. I would have stayed longer, but my new house is now ready for me to move in, so I'll have to say goodbye for now. Thank you for your warm hospitality, Rodrigo. You're the BEST! God bless, Priscilla

"Beautiful Beach Getaway"

User 30/03/2017

This hotel property is beautiful and peaceful while also being close to the PCH and 5 Freeway. I stayed in a room with a balcony and looked right across the street at the waves crashing on the beach, and surprisingly it was very quiet at night which was wonderful! The only things that need updating are the in-room amenities and breakfast, that would give it 5 stars for sure!

"Friendly staff!"

uplandgail, upland 28/03/2017

Had a garden view room with partial ocean view. Clean large room with 2 queen beds. Did not hear PCH traffic or train as others have noted, yet you can hear your neighbors through the walls. Outgoing friendly staff. Well appointed gardens and fountains, freshly painted, they did a super job upgrading the property!

"Super Seaside getaway"

BigMacAttack_1, New Berlin, Wisconsin, United States 04/11/2016

Great place to stay. Spent one night and it felt like family as soon as we registered. Owners are incredibly welcoming and hospitable. They'll even make your waffle at breakfast for you. Sit outside in the garden area and enjoy the breakfast and the time while soothing and relaxing music seranades you. The room is updated, very clean and comfortable. Would definitely go back. Thank you!

"Birthday getaway"

qcturtle2, Anaheim, California 26/10/2016

We had a very good experience from beginning to end. It is not a fancy place, but a very relaxing and comfortable small hotel. Our room was large with the ocean view right across the street. I thought it would be noisy being near the road and the train tracks, but we were not woken up by either. (I had ear plugs, but didn't have to use them.) The management and staff were very accommodating and friendly. The hot breakfast was simple, but good. I had eggs, sausage with a hot waffle with juice and tea. That would have cost at least $10.00 if we went out to eat. The only disappointment was the outside Jacuzzi, I thought it was on the nice upper deck with the ocean view, it was tucked on the lower level in a small enclosed area - but we did have an ocean view and it was clean. If they put it upstairs, I would give it 5 stars. But for the location and price...this hotel was great!

"Beautiful little hotel by the sea"

Gida A, Cleveland, Ohio 18/10/2016

The hotel is across the ocean, take a room with a balcony facing the ocean it's beautiful. The room is spacious, it has a microwave and a fridge but it's a little outdated. They have a simple breakfast included too. The hotel served our purpose for 3 days instead of staying in the outrageous ritz.

"Nice location near the water"

amandalou3333, Dupont, Washington 10/10/2016

We booked this hotel knowing it was right on the PCH because of the proximity to the water. The beach is a five minute walk to get up and over a crossing. The beach is nice but there are a ton of RVs in the lot across from the hotel and quite a few kids on the beach likely due to the weekend. There are a few restaurants down the street including sushi, Italian and a sports bar. Sunsets are fantastic from the hotel, restaurants or the beach. The staff here is very accommodating. You can tell the ownership is present the majority of the time due to the attention to detail and kindness of the staff. The bed was also very comfortable with nice sheets and lots of pillows.

"Relaxing stay by the beach"

Bill C, San Diego, California 07/10/2016

Nice hotel across the street from the beach food with in walking distance. Only stayed one night but room was clean and quiet even though it was right off the street. Had several places around the hotel to sit and relax, breakfast was Ok wouldn't eat it two days in a row but that is basic hotel food. Staff was friendly and helpful hotel grounds were clean. Mid week stay from mission to hotel using Lift cost $9.00 with tip. I would stay again...

"Nice place to stay, front room have the noise of the street along with the ocean"

sgptraveller2014, Philadelphia, Pennsylvania 28/09/2016

Nice clean room. Hotel is well kept. Personnel are pleasant. It is across a busy street from a nice beach. About a mile or two into Dana Point. Breakfast is simple but fine. Would recommend to families and business travelers.

"Friendly comfortable and great location in Dana Point"

User 20/09/2016

Warmly greeted and felt welcomed to this very convenient property just south of Dana Point across from the ocean. Frenando was very friendly and excellent host at this property. There is Free underground property the a seating area on the second level to relax and view the ocean. A gem of hotel tucked off the California 1 Hwy.

"Nice hotel/nice location"

sasspantz, San Diego, California 12/09/2016

Stayed at this little gem for a wedding and was happy with the front desk employees, cleansliness and location. This hotel is on PCH but we couldn't hear anything from our hotel room. This hotel is also pet friendly so be sure you're fine with dogs. There's a short walk across the street & down the street to a nice beach. There is also eateries across the street like subway, Starbucks, etc.. We would definitely stay here again. Word.

"Could be worse"

User 11/09/2016

Room looked nice enough, staff was pleasant. There were ants all over the bathroom and the AC barely worked. Wifi was useless and there wasn't enough parking since they allowed people to park across two spots. Not awful, but would recommend it

"Great staff!"

Meredith F, Charlotte, United States 09/09/2016

The staff is very kind and accommodating, even checking in at a late hour. Their location is great, and easily accessible to the ocean. If you can't make it to the beach, I recommend getting an ocean view room- it's worth the extra money if you can't get outside. The room sizes and amenities (sink and mini fridge) in it were more than expected!

"great way to relax along the coast"

User 06/09/2016

Great place to stay if you want to be near the ocean. The best service is provided, with a smile from the manager, and his wife. Have stayed here now 3 times, has alway been a great experience. Nice rooms, especially the ones with a balcony, and a hot tub. Tall ceilings. Very comfortable beds, and the rooms are clean. Nice outside corridor, very relaxing feeling.

"Nice, Quiet, Quaint Best Western with a GREAT location"

VinJo87, Saint Louis, Missouri 02/09/2016

Stayed three nights in a two bed room. Clean and quiet. Had all the amenities that a hotel room should. TV, coffee maker, fridge, microwave, blow dryer, iron, ironing board, vanity mirror, hot water, safe, covered parking, and hot breakfast. Can't beat the location or the price! Literally across the street from the beach and ocean. A minute walk from a couple restaurants and bars!

"Wasn't sure what to expect but - it was great"

Anna P, Los Angeles, California 29/08/2016

I feel like you're never sure with a Best Western what the quality will be - but the room was very nice, and despite the fact that we faced the train tracks (as well as the ocean since the train runs along the ocean) it was pleasantly quiet at night. All of the staff were very friendly and helpful. I would definitely stay here again.

"Great stay"

Anna P, Los Angeles, California 29/08/2016

Very friendly and knowledgable staff. Very nice modern accommodations. Was also please that despite the fact that our room faced the train tracks (as well as the ocean - the train runs along the ocean) that the room was very quiet. Would definitely stay here again.

"Great location "

pchTexas, Hewitt, Texas 28/08/2016

We enjoyed this hotel for its friendly staff& great locale. The breakfast was varied with an automatic pancake maker!! A short walk to the beach. Room was huge with a separate sitting room. We had an ocean view & several restaurants close by.

"Excellent location"

ricard056, Stevenage, United Kingdom 27/08/2016

We stopped for one night at Danna Point Inn by the sea. Great location overlooking the Pacific The room was brilliant and exactly what we wanted following our flight and road journey Breakfast was good would stay again

"A jewel on the southern coast. "

Pat C, Modesto, California 25/08/2016

This little inn is a jewel. Not only is it across from the PCH fro my he sea, but it is well located,to Laguna beach and Mission Capistrano. The manager Ferdinand is busy taking super good care of guests as well as the grounds. He is such a kind, considerate manager which is highly unusual in most hotels I've been in. He took our luggage to our room and back to our car when we left and said no tip was necessary. Also, he arranged dinner for us at the Chart House and provided dessert for my friends birthday. Such a kind thing to do. We spent five days there and everything was perfect. The music that played in the central terrace was perfect, the grounds and rooms were exceptionally clean, and the morning breakfast was orchestrated by the manager. This was such a wonderfully delightful experience, I would book this hotel again in the future and highly recommend it.

"A delightful stay at Dana Point"

Bettie T, Modesto, United States 24/08/2016

Very pleasant and quaint accommodations at this Inn By The Sea. The staff members were always helpful and courteous. We had a delightful and restful stay. The music in the courtyard was very soothing to the soul as we watched the sunset. And the recommendations for dining were a real treat !

"This hotel is quite a gem!"

arizonaturtlegirl, Prescott, Arizona 22/08/2016

In addition to a great location right across from the beach, this Best Western is more like a wonderful B&B than a motel. Fernando and Amy make you feel like they are personally here for your needs...and they make waffles for you every morning. The hotel is very clean and well maintained. It is well appointed with lovely sitting patios to look at the ocean while you listen to their soothing music that plays in the garden area. We could see and hear the ocean at and we were at the back of the hotel. Don't be concerned about the train tracks along PCH. The only trains are quiet commuter trains that quickly buzz by with little sound. There is also a great covered walkway to cross over the tracks to the beach. We were very surprised what a little gem this is.

"Reunion trip"

Joy W, Opelika, Alabama 21/08/2016

Was in town for my 20th high school reunion, and wanted to stay near the beach. This hotel met all our expectations. We got a Ocean View room, which actually had an ocean view. We could actually hear the surf last night!

"Couples getaway"

Dora S, Las Cruces, United States 20/08/2016

This hotel was very pleasant staff very friendly and helpful. The breakfast choices was good. Location to beach was great, traffic was a bummer but the view was beautiful. Propery easy to find when getting into Dana Point, parking a little challenging

"Another Great Stay!"

Ted S, Portland, Oregon, United States 15/08/2016

This is my second stay here in 18 months. Fernando (owner) and his staff are excellent. Everything was smooth and easy switching from a 1 night stay to a 2 night stay on a busy summer holiday weekend. I look forward to staying here again when I visit SoCal for work.

"Hotel Review"

Laurie K, Las Vegas, United States 14/08/2016

Very nice hotel and would recommend it to friends and family members. Very low key for middle of the week stay which was wonderful, very relaxed. Staff very nice and excellent service. Loved that it had a roof top terrace for viewing sunsets.

"Great room with balcony overlooking the beach."

wandaniles, Tennessee 13/08/2016

Our room was up to date and clean and we felt that it was a good room for the price. We had asked for a balcony room overlooking the ocean. We got one but the hotel is across the busy street from the ocean and the electrical/telephone wires prohibited a great view. The small courtyard is well kept and attractive. It was great having free lower ground parking. We were very satisfied overall with our accommodations.

"lovely hotel - with views of the pacific"

DamoWIgan_England, WIgan, England 13/08/2016

My family stayed here for 6 nights to visit the local beaches. The hotel was clean and all the areas I saw seemed well maintained. The breakfast choice is good with waffles, ceral, pastries, baguels, scrambled egg, and sausages on offer with coffee and fruit juice. Perfect way to start the day was breakfast on the veranda - life is what you make it and watching the ocean whilst eating breakfast with your loved ones to start the day makes it special. The rooms where spacious and clean, the aircon was perfect - kept the room chilled without being noisey. The hotel was quiet at night enabling us all to have a relaxed sleep - leaving us ready to enjoy another day at the beach. Parking is under the hotel with a car height limit of 6foot 2inch if i can recall and we never had any issue in getting a space. Also with it being underground meant that the car wasnt hot to return too. The only issue which let the hotel down was no pool - however we knew this when we booked - there is a small hot tub - but after a day at the beach it was something we didnt use. The hotel owner/family work hard to keep guest happy - well done and keep up the hardwork.

"Ants in the room"

FishyFam, Minnetonka, MN 12/08/2016

Completely overpriced for the condition of the room. There were ants in multiple places in our room that then got in my bags and were crawling on us in the car after. The hotel was such a disappointment. Parking is really tight with any type of larger car.

"nothing special, noisy, plumbing issues, a/c issues"

yostcoates, placentia 06/08/2016

great and bad location at the same time, across the street, pch, from the beach and railroad, very noisy. had plumbing issues, a/c was replaced by room unit with no window screens, kinda not classy,, you can probably find better for same or less money nearby.

"It's Okay"

User 01/08/2016

The staff is very excellent. The property is older and slightly in disrepair (i.e. - loos tiles on second floor in front of the elevator; the elevator is old and clunks a bit during operation; the bathroom was extremely small and a very tight fit for my wife and I who are larger people; the a/c does not blow even half the force of what most hotels do). The breakfast was average and there was road construction in front of the hotel making it more difficult to access the beach.

"Best hotel in Dana Point"

Charceeartist, Vista, California 25/07/2016

So close to the beach... I could walk... The room they gave me had a great ocean view... Very special hotel with a caring owner. Parking was convenient and there was a hotel elevator for convenience so I could get my luggage to the third floor. Close to places to eat. Close to the San Jan Capistrano mission.

"Weekend getaway "

stamayo97, texas 22/07/2016

We visited Dana Point during the 4th of July weekend. This cute hotel was located directly across from the coast, perfect views! The location was perfect, the staff was very helpful & tentative. The rooms were clean and well maintained. My only complaint was that there were some ants in the bathroom, but not a big deal. If I ever visit Dana Point again I will definitely return to this hotel!

"Great place to stay "

akroger, Charlotte, North Carolina 21/07/2016

We enjoyed our stay here. The staff was very friendly and helped us get transportation down to the marina as parking was limited on July 4 and we had to be at the ferry by 6:45 am. They even opened the breakfast a few minutes early for us. I think the suite style rooms and the balcony. The main highway is busy, but you could not hear it from the room. The family we traveled with had stayed there many times before. Always a nice experience.

"Beautiful place"

RidingwithJim, Hatboro, Pennsylvania 11/07/2016

Location is everything, right? Can't beat the location here - right across the PCH from a beautiful golden beach in Dana Point. There's a bridge over the PCH to get to the beach just down the street, so it's very easy to get over there and unwind next tot eh ocean. Beyond that, the hotel is well-maintained and well-operated - our room was large and very clean, with a lovely little garden out front that someone obviously gave a lot of thought to planning and maintaining. Very peaceful spot. Even though the PCH is a fairly busy highway at times, we experienced no noise at all in our room. Beds were very comfortable, too. Wi-Fi service was a little slow, but that's not unusual at hotels. The staff at this hotel are excellent - at breakfast (which was very good, by the way), the manager went out of his way to help my daughter make waffles, when he had a lot of other things I know he needed to do as well. Everyone from the manager to the maid was friendly and helpful. No restaurant on site, but there are two very good places just a couple buildings down if you don't feel like driving into town. I enjoyed it tremendously.

"Splash in the Surf"

Clare A, Frenchtown, United States 08/07/2016

This hotel has the most friendly and attentive staff. They will do almost anything to make your stay more enjoyable, including loaning you beach mats The hotel is directly across from the beach, so the absence of a pool is not a big deal if you like the real thing. Do not be put off by the fact that this is an older facility. Recent renovations are everywhere. I did experience some small problems while there, including insects in the room but the staff dealt with it immediately.

"Personal experience."

William H, Twentynine Palms, United States 01/07/2016

Staff at this hotel very unfriendly. Quality was not what was paid for. Rooms assigned was not what was booked. Breakfast room much to small and breakfast items offered was not good. Overall experience was bad.

"Highly Recommended"

Philline N, San Clemente, United States 28/06/2016

Friendly and helpful staff. The hotel looks very nice from the outside, it felt like you're in a tropical island with a great view of the ocean. It's quiet at night considering we were there on a summer weekend nights. The room is very clean.

"Fantastic beach location! Great service!"

Jordan H, Pasadena, California 25/06/2016

This is the best hotel in Dana Point and/or San Clemente in my opinion. The hotel is located across the street from the beach, and on Pacific Coast Highway 1. You can't find a better location, and you are out of the fray of the city. Additionally, it is centrally located between Dana Point and San Clemente for exceptional accessibility. The rooms are great, and the service staff was welcoming and helpful. I give this five stars for its category, and I highly recommend!

"Nice stay near the beach"

335rayer, Culver City, California 24/06/2016

I had booked this trip to have a nice stay away from home on my own for one night. The location was splendid. I had a partial ocean view from my room, but even if one did not, there was a common area for people to sit at a table with a view of the ocean. I borrowed one of their beach cruisers and took a ride down the bike path across the street. The breakfast area was small and tidy, just brought my food to the room. Steven, Fernando and all of the staff were helpful and courteous, I would stay again.


glenjmi, Scottsdale, Arizona 22/06/2016

Not only is the location perfectly situated at the entrance to Dana Point Harbor, but the inn itself is situated directly across from the ocean and I love falling asleep and waking up to the sounds of the waves crashing on the shore. Steven is friendly and accommodating, and always makes sure that we have our favorite room and a beach chair in order to enjoy the balcony perfectly. We visit each year in early summer and look forward to the trip all year!

"Hotel Just OK"

B2188LNdenisej, North Salt Lake, Utah 17/06/2016

Limited, and very low underground parking, but free. Charged an extra $17 dollars a day for a resort fee and there is only a small hot tub that would fit 4 adults comfortably. Was charged extra for an ocean view, that you really can't see from the first floor. So ask for upper floor if you pay for an ocean view. A loud busy street and train separate you from the ocean, so you can't hear the sound of the waves. Staff tried to discouraged me from using Orbitz upon check-in, by telling me I could not use a different credit card, even though the reservation was in my name, but I could have if I had booked through Best Western. On a positive note, this area is beautiful and close to attractions. Beach is a short walk away and Dana Point activities are just down the street. Also, price is reasonable for the area, free continental, and staff are very friendly.

"great place"

Adriana R, Austin, United States 13/06/2016

awesome place great staff amazing view/ wi-fi breakfast i did not ate there but smelled good :) stayed there for 5 nights had no problems at all, room was really ok, except that the cleaning ladies could do a bit of better job around and under the microwave and inside the fridge, but please dont take this the wrong way.. the place is excellent and i cant wait to go back there again

"Best Western Plus Dana Point Inn-by-the-Sea"

Chris H, Piedmont, United States 08/06/2016

Poor customer service from my primary contact at the sign-in desk. He was passive aggressive. Unable to get natural ventilation due to a lack of operable windows. Should not be labeled as a Plus Best Western. I have been staying at the Capitola by the Sea Best Western Plus in Capitola ever since it was built over 30 years ago. The Dana Point Best Western Plus is a flea bag in comparison.

"Wonderful, relaxing stay and friendly staff."

MissouriPam, Missouri 06/06/2016

We stayed in room 201 and it was beautiful! It has a balcony towards the beach we enjoyed resting on and watching the water, and also a fireplace inside we enjoyed one evening. It had a very comfortable king size bed, cathedral ceilings, and a large bathroom. We were very pleased. There is a highway, train track and barrier between the hotel (and all the others along this section of highway) and the beach so not immediate access to the water but its easily visible and accessible. The staff was very attentive and gave us great suggestions for restaurants, beaches (favorite was Salt Creek Beach) and activities. The free breakfast buffet got us off to a great start and they served until 10:30 which was great for us (we slept in!). This hotel also had free parking, which was a great amenity. We'd definitely stop here again when we're in the area.

"Okay if we did not have children"

User 04/06/2016

I got this place for less because it was close to Christmas but, it really is not for kids. My son kind of got in trouble for touching a fountain in the lobby by some young man. Do not know if he was the owner or not. I did not know there was water on the outside of it so that was my fault. After that experience I do not check in with him anymore since I cannot watch what he is doing. Last Best Western at Oceanside has a huge fountain art piece but the water is not outside, the kids can touch it, and they had cookies so he was occupied. My room was not the cleanest for the price. There were fingerprints on everything. There were cigarette butts outside the balcony area. Our WIFI went out frequently. There were ants in the bathroom. I am a Best Western Rewards member so I stay at these hotels often. This one was the most expensive and not the best. The best experience was the sound of the waves. Guess that is what you are paying for.

"Relaxing and Friendly"

User 31/05/2016

We had a great time with our stay in Dana Point. Our hotel experience was great. The owners were very attentive and friendly. Any time we saw them they would ask how we were and made sure we didn't need anything. They served breakfast until 1030 which is nice because you can sleep in and not have to worry about racing down there to eat. No problems or concerns the entire stay. We will stay there again.

"Best Best Western"

Tammy R, Kansas City, United States 30/05/2016

I love it when the people working at a hotel make me feel like I'm an old friend. I always get that when I call the Best Western in Capistrano Beach. They are always so accommodating and try to get me the best rate and the nicest room.

"Family Visit"

Karen S, Philadelphia, United States 23/05/2016

We went to visit our son, who lives in San Clemente. The hotel was the ideal location for us. The room was very clean and spacious. We had an ocean view, with a patio and table and chairs. There was a hot breakfast every morning, along with muffins, cereal and other breakfast foods. Fernando or one of the other staff were more than happy to make waffles for breakfast. The staff was extremely accommodating, there was nothing that we asked for that was too much trouble. It was a very pleasant stay, we were there for a week. Free parking, free Wi-Fi. A small kitchen with a fridge and microwave. I would recommend this hotel and would definitely stay here again.

"Dana Point Visit"

Mary216, Staten Island, New York 17/05/2016

Hotel is across the street from the beach and has decks to sit out and see the ocean. The hotel itself is very clean and the staff extremely friendly and helpful. Hot breakfast is a plus. Our second time there.

"Mr & Mrs. E.T."

User 16/05/2016

We stayed for 2 days, 2 nights. We were not able to get there until well after the office closed, but Steve was VERY gracious and waited for us. Both Fernando and Steve were wonderful in making sure we were happy guests. We would definitely return.

"Unobstructed views of ocean, spacious rooms, great price!"

User 13/05/2016

Thanks to other reviewers I booked this hotel. Pleasantly surprised at the room size and nice private deck. Pros: Excellent staff, large rooms, views of ocean, private deck, free parking, free breakfast, nice hot tub, mini kitchen, standard bathtub, large TV, safe area to walk along beach path, restaurants in walking distance, garden patios with water features are nice touch, pedestrian bridge to ocean a walk of 4 hotels away. Cons: noisy hwy between hotel and ocean (you can't hear any traffic with windows closed. This will be the case for any hotels on this dtreet.). No swimming pool, beach is not swimmable across street due to heavy waves, but great for sitting and watching. Limited underground parking. I would recommend and would stay here again. Very pleased!!!


Larry N, Plymouth, United States 13/05/2016

Hotel is on a very busy/noisy road with train tracks in front of the hotel. Couldn't even hear the waves on the beach with all the car/train noise. Don't spend the $$ for a first floor ocean view room with private balcony, it's not worth the $$.

"Always wonderful"

Jackie H, Pittsburgh, Pennsylvania 09/05/2016

The customer service was excellent, the room is beautiful, and Dana Point is majestic. This is our second time staying at this Beat Western and we will continue to stay here anytime we are near by. I highly recommend this hotel in this city.

"very rude staff no parking for large vehicles"

karl641, Las Vegas, Nevada 01/05/2016

The staff was completely rude to my wife when she asked where she can park her excursion which is a stock vehicle. The parking lot at the site has a 6'2" height limit which this information was not made available to us until we arrived. The manager stated that we could use a dirt lot a half a mile away that is not best westerns property. NO LIGHTS NO SECURITY. The manager then stated that our vehicle 6'8" high would fit in their parking garage. The guy in front of us at the desk had a GMC truck that hit the ceiling of the garage. If they would have told us the height restrictions and the lack of parking we could have take a different vehicle. The manager made us feel like idiots because we did not want to drive our vehicle in the garage that was too low.

"Great Value, Great Location"

Lori L, Corona, United States 01/05/2016

Right across the street from the Pacific, the Best Western Dana Point Inn-by-the-Sea is both a great value and prime location for your Orange County, CA beach travel needs. The property is well taken care of, the rooms are modern with new furnishings and linens, and exceptionally clean. The breakfast bar is a plus as is the underground parking. Staff is super friendly and helpful. Be prepared however, the Surfliner train that runs the California coast does go by as the tracks run along the beach in front of the hotel. It is what it is, and if you can sleep through it, great. Otherwise, bring earplugs.

"Highly Recommend This Charming Sea Side Gem."

User 30/04/2016

I normally don't leave reviews online, but this was definitely worth it. Family owned and operated, and the staff is willing to go the extra mile to ensure your stay is nothing short of excellent. I can sincerely say that all expectations were exceeded. Superior customer service, and and excellent hotel. Very charming and tranquil. Clean rooms with updated modern decor. Would absolutely recommend. Excellent value.

"Best hotel for the price in Dana point"

User 22/04/2016

My girlfriend and I arrived late at night after a very long and Tiring day to be greeted by professional and helpful staff. Check in was very quick and all of our questions about the area and any of our other concerns were addressed in a curteous manner. Our room was even upgraded for free. Best Western plus in Dana point will have my business should I ever return.

"Dana Point, California Visit"

Donald D, Portland 15/04/2016

The hotel was excellent with friendly and very helpful staff. Room was good and included a balcony. Although it faced the Pacific Coast Highway, the room was well insulated and road noise could not be heard. A worthwhile stay. Access to the beach was nearby.

"Wonderful Stay"

Penney T, Las Vegas, United States 13/04/2016

We had an awesome stay. We arrived early and they were able to accommodate us. The hotel is a great value and very well maintained. I would highly recommend it. The staff is always helpful and go out of their way for you.

"Excellent stay with family"

Fifi P, Berkeley 12/04/2016

We really liked this hotel. It's across the street from the beach (the beach is cut off from pretty much all hotels and homes, etc. by Hwy.1 - pedestrians use a pedestrian bridge) so the location in Dana Point is great. The rooms are very spacious and the customer service is excellent. They offer bikes (2) for their customers. I would definitely stay here again.

"Great Place to Stay At!"

Christina K, Cerritos, California 08/04/2016

I came here on a trip with my family for a couple of days. The service was great, from the moment we got there until the time we checked out. Staff was friendly and accommodated us with whatever we asked for. Rooms were clean and staff consistently brought us fresh towels. I enjoyed my stay and would definitely stay here again when I'm in the area.

"Lovely garden setting!"

donandbettys, Denver, Colorado 06/04/2016

Friendly, helpful staff and spotlessly clean rooms. Beds are so comfy. The rooms are set in a plant filled courtyard with views of the ocean. I left my tennis shoes and got a phone call while I was still in the area and could pick them up. NOW that is service!

"Nice Place..."

westcliffe2014, Westcliffe, Colorado 02/04/2016

My husband and I stayed at the Best Western at Dana Point to escape all the spring breakers. Pleasantly surprisingly we did. Great area! Hotel accommodations were ok. We paid for the "premium" king room facing the ocean. Lots of noise from the Pacific highway right in front and the continuous train passing through. The room and linens were a little dated and worn. We did not want any service during our 4 days but when we went to exchange dirty towels for clean I was amazed that the cleaning carts were an absolute mess which made me wonder how clean was our room? The gentlemen that checked us in and out was very nice and happy to be there to answer all our questions.

"Definitely Recommended"

npolit1991, Las Vegas, Nevada 01/04/2016

Overall experience was superb, quaint, relaxing, and satisfying to the all sense. The grounds were well manicured with beautiful flowers and gentle music throughout. Loved it. Steven at the front desk was more than accommodating and had a welcome smile and attitude. Thank you for the pleasant stay and kindness.

"Highly recommended "

User 31/03/2016

My family and I highly recommend staying at this Best Western! Location is perfect, the rooms are nice, and the staff is welcoming and wonderful! It is close by the beach and the Inn feels like another home. There are also nice restaurants nearby.

"Great Ocean View & Service"

Katherine P, Reno, Nevada 28/03/2016

The hotel staff is exceptional creating a wonderful atmosphere for a relaxing weekend. Loved the Mexican restaurant within walking distance and going down PCH to San Clemente for Italian food and a walk on the pier. Thank you!

"fantastic ocean side stay"

gga39, Woodbridge, Canada 26/03/2016

For a March(Spring) Break mini vacation, I scrutinized all available hotels in the south orang county area for at least a week. My parking, ocean front view, free breakfast....could have stayed in a fancier inland hotel, I wanted to hear the ocean before I went to bed, and when I woke up...After hours of tribulation, I settled up the Best Western Inn by the Sea in Dana Point..its located just south of Dana Point in a very quiet stretch of the PCH...Pricing all around was exorbitant as it was Spring I but the bullet and trudged on..trying to find the best value... I found it...all what I wanted for he left amount of money... arrived very late ( early) at 2 am, was welcomed by Steve..the next 5 days were nothing but exquisite in terms of amenities and service..any extra requests were met with a " no problem, my pleasure" attitude and needless to say we ( family) really enjoyed our stay... The room was very well appointed, clean and I'd rate at a 4 Star..Just what we wanted...and the fact that the pacific is about 300 ft away gave me the peace of hearing the ocean morning and night..delightful beach to walk on, or jog on as many locals do every close to dana point harbour ( a 2 minute drive) and all theOC activities we want dot experience. When going away from home, i personally seek an accommodating home base for the duration of my stay, BW in by the sea afforded me that comfort, I felt I was at home, even though only spent 10PM-8 Am there...The staff was nothing less than hospitable..I felt I was at Steve's house for the week.. I've been down that way 20 or so times..first time I stayed there...and not certainly the last new go to place one Orange County!

"Good value and location."

Todd L, Saint James, United States 26/03/2016

Just stayed a night while passing thru Dana Point. A clean hotel well run by a friendly, professional staff. Within a few minutes drive of some nice beaches and very good restaurants. Reasonably priced for the area.

"Quiet by the ocean "

User 23/03/2016

Excellent getaway! Off of pch 1and across from the ocean. They were very accommodating as well as super helpful. Within walking distance from several local favorites. The beds are comfortable amd with the ocean within view, it made for a good night's sleep.

"A nice stay"

LuvMyChamp, Los Angeles, CA 22/03/2016

My husband booked an overnight stay for a quick getaway. At the outset, the customer service was spot on, with polite and accommodating service from Stephen after a misunderstanding of the room rate. We arrived in the afternoon. There was underground parking and elevators, stairs, and ramps that lead to the office. There is a garden setting with mellow piped in music that was a nice touch. Our room was on the second floor facing PCH - flat screen television, coffeemaker, microwave, refrigerator and balcony. The bed was VERY comfortable with plenty of pillows. The Bummer: PCH is heavily traveled. Can't really enjoy the balcony due to the noise. With the windows closed it was not a problem. Once it got much later in the evening were we able to open the window in order to hear the ocean.There is an 8-man Jacuzzi in a small patio out front. It seemed a bit small for 8 people, but I was the only one who took advantage so I had it to myself. It was clean, just the right temp and powerful jets. There is a large patio available overlooking the ocean with tables and chairs. Beverage vending machines were spotted throughout the property. The hotel is walking distance from a pedestrian bridge to the beach. The beach directly in front of the hotel is either a municipal or state beach and only had pit toilets. Walk a bit south and the beach is cleaner with flush toilets and a basketball court. This area may be owned by the residential community directly to the south but we saw no signage prohibiting the public the use of this shoreline. The hotel is also walking distance to a couple of restaurants. We had dinner at Agostino's and it was a very nice meal. Breakfast is included and adequate - scrambled eggs, sausage, waffles, bread, sweet breads, bagels, variety of cold cereals, coffees and teas. The area is kept clean and Fernando was attentive to our needs. I would recommend this hotel for short stays if you are in the area for an event or a quick weekend getaway but not for a long-term destination unless you know you will be out and about more than not.

"Comfortable stay with affordable prices when other area hotels skyrocket"

SPGPlatHick, Los Angeles 21/03/2016

I typically stay in the Marina Shores location when in Dana Point for business, but this time I stayed in the Inn-by-the-Sea. Over all, the family owned staff were very attentive to my needs. The blanket was very thin, but Steve was very quick to send up extra blankets as I like to sleep warm. The rooms are a bit dated but clean, and odourless. The views are ok, but those who are sensitive to noise will hear freight trains going by occasionally. I especially like the fact that they have EVSE chargers for Teslas and other electric cars. I stayed on the 3rd floor.

"Average Hotel"

Susan B, Castle Rock, United States 21/03/2016

The staff was awesome! Traffic noise of PCH was loud at times. Difficult to cross street to get to beach. The breakfast was lacking choices and the same food was served every day. I would recommend one night but not more than that...there are a lot of other nice looking hotels nearby.

"Nice Place-Great Location and View"

hagemannj, Laurel, Maryland 19/03/2016

Great place if you are looking for a simple place to stay in the Dana Point/San Clemente area. Great location, walk down the road a smidge, up across the pedestrian bridge you are on the beach! It is clean, the owners and workers are very kind and friendly. Just don't expect a lot of extras, no pool, no business center, no AC, but windows open for the ocean breeze. Beautiful gardens, can sit on the deck and look out at the ocean. Easy drive to San Clemente, Dana Point marina, even Laguna Beach isn't far. The breakfast is fine and serves the purpose.

"home away from home"

Rebecca P, Park City, United States 18/03/2016

Excellent in every way. The hotel is central to the beach and the neighboring cities. The owners go out of their way to ensure that we are comfortable and have everything we need. They usually are able to put us in our favorite room. We would never consider staying anywhere else

"Great Stay"

Richard D, Las Vegas, Nevada 17/03/2016

The location, views, staff are all A+. Won't stay anywhere else when in Orange County. The layout of the property is quite unique. The patio is a great place to watch the sunset over the ocean. Convenient to food, shopping, etc.

"Best western Dana Point California"

Michael M, Chino Hills, United States 14/03/2016

Great location, great ocean view, wonderful staff! Breakfast was great. Wonderful places to have lunch or dinner within walking distance. Would absolutely stay here again. Beach just across the street. The Hotel grounds were clean and decorative reflecting the beach environment.

"Rain or shine"

BARBARA C, San Diego, California, USA 14/03/2016

We stayed in a beautiful room with a fireplace. Great to enjoy a rainy weekend by the beach with a warm fire to enjoy after a long walk during a break in the storm. We enjoy our retreats at the Dana Point Inn-by-the-Sea. Very comfortable. A short walk to several good restaurants, including Olamendi's, a Mexican place with great food and festive atmosphere. We didn't have to get in the car during our stay since there were restaurants so close.

"Beautiful rainy weekend"

BARBARA C, San Diego, California, USA 14/03/2016

We stayed at the Dana Point Inn-by-the-Sea on a blustery, rainy weekend. Maybe not the ideal for a stay near the ocean. But we had a wonderful time walking on the beach during breaks from the rain, enjoying the ocean view from our balcony, and warming up again by the fireplace in our room. It was a pleasure to just relax on a quiet beach weekend. The hotel is next to the Amtrak tracks. However, we slept well and didn't notice it. We enjoyed dinner within a short walk at Olamendi's, which has great Mexican food.

"Comfort, Quiet, Convenient"

Forrest B, Saint Louis, United States 14/03/2016

We enjoyed 3 Nights in an ocean view suite. We spent long days exploring the sights & history of the area and felt so thankful to have this hotel to call home in the evenings. The sunset views from our rooms private balcony were spectacular. Parking was limited and challenging but conveniently located in a parking garage under the hotel property. Highly attentive, friendly, professional staff.


Geoff C, Calgary, Canada 12/03/2016

When they say ''Plus'' this family run hotel is ''top drawer'' , from the views of the ocean across the street to the trickling fountain in the court yard ,to the incredible rooms , under ground parking to keep our classic cars safe, , elevator,, open patio with nice seating throughout the area , they even offer to make our waffles for us , the best , rooms are elegant and fully appointed ,, wish we could have stayed longer . ,don't let the tracks, across the street detour you from booking here , beech cross over close by [raised walkway ]

"Great location and friendly staff"

CATraveler138, California 07/03/2016

We enjoyed our one night stay at this hotel and would consider coming back. The One King bed rooms have a full on view of the ocean but it's a bit obstructed by the patio area. We were expecting just having a glimpse ot he ocean from a window corner so this was a pleasant surprise

"clean and comfy"

Beth H, Central Coast, California 06/03/2016

'pride of ownership' comes to mind. simple, tasteful decor. beautifully kept gardens with light music playing. clean rooms. help readily available. great location. my friend and i think we'll make it a 'meet-in-the-middle' spot for us again. very nice.

"Very helpful staff and clean"

User 03/03/2016

Enjoyed my brief stay here. The gentleman who checked me in and out helped me with my bags from my car and back to my car. I was on my own and recovering from wrist surgery. He was very kind. It was a clean and comfortable room.

"A great place to stay"

Lesliewayne T, Nampa, United States 01/03/2016

This hotel is reasonable priced and is quiet, clean, and comfortable. The hot breakfasts are really good. It is just across the street from the beach and you can sit on the terrace and watch the ocean.

"Dana Point"

Frank R, Nuevo, California 29/02/2016

Walking distance to the beach and local restaurants. Staff was very friendly and helpful. We will definitely come back again and are happy to recommend this location to family and friends. Perfect place for a quick get-away!

"First class service and great location..."

RedwoodRed, Humboldt County 28/02/2016

The Inn by the Sea is an obvious choice for staying at the beach. It's located directly across the street from the expansive beachy shoreline, but the room and service is why I'm reviewing the inn. We arrived with special circumstances and the hotel manager and staff were more than accommodating. They took care of everything to help us enjoy our stay. The room was perfect: roomy, nice cathedral ceilings on the top floor room, beautiful deck looking out at the ocean. The common grounds include locations to lounge and enjoy the weather and view. We will be back and thank you again.

"Very friendly staff!"

ANashTraveler, Nashville, Tennessee 27/02/2016

Cute little hotel with very friendly staff! Although the parking spaces aren't huge, it was free parking, which was delightful. Most of the other hotels in Dana Point charges for parking. It is located in an easy walking distance to a few restaurants, but isn't in the hub of Dana Point activity. You need to cross a bridge to access the beach, but it's worth it since the parking at the hotel is free.

"Nice and Peaceful!"

MarianB5, New York City, New York 26/02/2016

I enjoyed a lot my 2 nights here. Wonderful staff and very nice room! Breakfast was very good too. The outdoor jacuzzi was great. The beach is within a short walk (across the highway). There is a terrace on the 2nd floor with a large table where you can eat outside or have a cup of coffee while you enjoy the view.

"Charming and comfortable"

User 19/02/2016

We stayed 3 nights and Betsy was a gem. She kindly upgraded us to the best room she had for our midweek stay when she had light reservations. Room #202 has fantastic views of Doheney Beach and the Pacific Ocean from the private balcony. The vaulted ceiling and kitchenette area really added to the charm of this well-appointed room. The location means you'll hear some PCH traffic and the Amtrak, but honestly we slept so well here, it was hardly noticeable.

"The Old Un in Dana Point"

The0ldun, Wolverhampton, United Kingdom 16/02/2016

The Man in charge was extremely helpful and attentive. The breakfast room was small, but we were there during President's Holiday Weekend and the Hotel was full, there wasn't any problem. The room was large and the beds, comfortable. The Hotel is on a main road and at time, it was very busy. The only way to get across the road and the railway line, to the beach, was by using a bridge which would be a problem for elderly people. The trains stopped running late evening

"Quaint hotel "

Alexis G, Palmdale, California 14/02/2016

Enjoyed our one night stay! Wonderful staff and very nice room! Walking distance to restaurants and even has a little jacuzzi. Would definitely return. Just be prepared for the trains at night since the train tracks are right across the street.

"Convenient location, helpful staff. Freeway and muzak noise."

Holly S, Los Angeles, California 28/01/2016

Very helpful management. Great location -- near Ocean Institute if kids are on an overnight from school. Was able to work using well-working in-room WiFi. Did have to go to coffee place to escape the Muzak that I think is there to cover freeway noise, but was still quite loud from inside my room.

"4 day weekend visiting family"

Annie H, Bow, Washington 26/01/2016

would stay here again. Proprieters were friendly and accommodating. Location and view were awesome. The breakfast provided was simple but good. There were several good restaurants all within walking distance.

"Trip to Catalina"

Usnsupply2, Silverdale, Washington 25/01/2016

Stayed here prior to catching ferry to Catalina. Adorable hotel. Well maintained property. Owners very nice. Overall great experience. Plenty of places to eat within walking distance Perfect place to stay if you need somewhere to stay close to the beach which is across the street and to Dana Point Harbor.

"Solid 2.5 star hotel, not so sure about 'PLUS'"

ftlauderdalenative, santa cruz, ca 15/01/2016

We booked based on reviews. The rooms are fairly updated, quite clean, great TV. The front desk staff were nice. Outside areas of hotel are pretty worn looking & the 'breakfast' room is the smallest I've ever seen! Disappointing food. We've stayed in several BEST WESTERN PLUS hotels and I'm not sure what the criteria is, but this is not a PLUS in my opinion.

"Everything You Need and More!"

Barbara M, Santa Fe, New Mexico, United States 09/01/2016

Fernando and his team are most accommodating. I always look forward to staying at this Best Western plus by the sea. I love the made-to-order waffles and of course the ocean views. And if you've forgotten something the host will do his best to supply what you need. Simply outstanding!

"BEST EVER! LOVED our Stay! Staff so FRIENDLY! GREAT Location!"

Lori B, Ladera Ranch, California 08/01/2016

I was moving cross country from NC to CA and my parents needed a place to stay until their flight back. I choose this because it's proximity to the beach, my friend's place, and price. I liked the cheerful colors online. The stay was phenomenal and way beyond my expectation. The management, Fernando and his family were so nice and called us by name. They personally made us waffles each morning. They were so helpful when I had to park a 26' moving van in their oversized lot. Hotel is within walking distance of great restaurants and bars. I will use them again and highly recommend them! -Lori B

"Fabulous staff in a great location"

CandySandwich, Washington DC 04/01/2016

Serving as the launching pad for a multi-night trip to Catalina, the Best Western Plus Dana Point Inn-by-the-Sea offered far more than expected with excellent service from a professional (and likeable) staff. The breakfast was hot and filling. The room was comfortable and clean, and after we left, someone called to let us know that we'd forgotten a charger. (It was set aside and held for our return back to mainland.) In every encounter, the staff seemed to go above and beyond. I would definitely stay here again.


Marsha M, Monterey, CA, United States 01/01/2016

We stayed one night on our way up the coast. We had a partial view of ocean, which was right across the street. Joined other residents on second story terrace to watch sunset. Lovely experience. Close to Dana Point restaurants for dinner. Good breakfast and WiFi. Owners were more than accommodating. Highy recommend.

"Excellent Location and Helpful Staff"

powaydaddyo, Poway 23/12/2015

I have to start out by saying I did not head to this hotel in a good frame of mind. I had to gotten it through Hotwire and found that I paid more through Hotwire for a "Hot-Deal" than I would have if I had called the hotel directly. Needless to say, I am done with Hotwire. That said, let me tell you a little bit about the Dana Point Inn-by-the-Sea. It is an older property that has been very well-maintained. There are about 30 rooms which are comfortable and generally quiet. It is right across the street from the Dana Point Beach, but also the railroad tracks for the California Coaster. Our room was quite dim, but it was very comfortable and the bed was decent. There was a small breakfast buffet every day, and the staff was very nice and helpful. The best thing about this hotel is its location, location, location! We were able to visit San Clemente, Dana Point, San Juan Capistrano, and Laguna Beach. All of these places were within a 20 minute drive of the hotel. It is also within walking distance to a nice sports bar, and at least three local restaurants. I am sure it is a hopping location during the summer months. I would have rated it at 3 1/2 stars if that option was available on trip advisor. It is a good value for the price. I will be going back again soon.

"Fabulous views, Tranquil setting, Extraordinary staff"

Kim B, Tempe, Arizona 22/12/2015

Step out of your room, and you hear lovely, tranquil music as you view the beautiful garden, and the ocean. Sit on the balcony or in the hot tub and watch the sunset. This place is amazing and quite a value. Not too far from town, great restaurants within walking distance, the beach across the PCH, The staff was extremely friendly and helpful, the rooms large and comfortable. Looking forward to next visit.

"Great service! Great location!"

Sandy F, Phoenix, Arizona 22/12/2015

Wow- the service here has been incredible. The couple at the front desk are so nice and helpful. We are traveling with a toddler and a baby and they offered to help us make waffles since our hands were full. They also asked when we preferred housekeeping! The place is clean and has a really nice vibe. And the location is awesome! Rooms are clean and well stocked.

"Relax, enjoy the sunset"

Kim B, Tempe, Arizona 22/12/2015

wonderful hotel, great views, lovely music in the courtyard, spacious rooms, friendly staff. How many times can you sit in a hot tub next to the PCH and watch the sunset into the ocean? This is where to go if you want to completely unwind and relax. Great restaurants and beach within walking distance.

"Awesome stay, quiet, comfortable, great location!"

User 17/12/2015

Just what we needed on our trip along the coast! Great room (ask for 303 for the best view of the ocean), bed was super comfy, and the hotel is tucked away from city noise (but only a 2 min drive along the beautiful coast). Beach is right across the street and there are a few restaurants two doors down. Good for couples, good for business trips (we were on both). Special thanks to Steve who checked us in and offered excellent, professional and friendly service. Happy to highly recommend this spot...We will definitely be back! :D Couple from Auckland New Zealand.

"Awesome value"

User 14/12/2015

I had business in Irvine but wanted to be by the ocean. I searched and found this hotel for around the same rate as a room near the business I was in the area for. I thought from the map that this place was a block or so from the ocean. When I arrived I was very pleasantly surprised to find that the hotel was only separated from Capistrano beach by the Pacific Coast Highway. You need only to walk out onto the balcony to enjoy a magnificent view of the sunset. My room was clean, quiet and well kept. Beds were comfortable and plenty of pillows. Parking is included, safe and covered. The staff are friendly and helpful. Standard continental breakfast fare is served in the morning. All things considered, I found this hotel to be an outstanding value for the money. There are three great restaurants within a very short walk. One Mexican, one Sushi and a bar and grill.

"Beautiful courtyard and ocean views"

ker917, Novi 10/12/2015

I was very pleasantly surprised by this hotel. The staff was incredibly friendly, even turning on the heart for me in my room before my arrival because it was chilly that night. They courtyard was beautifully decorated for the holidays. Free parking in this area was a pleasant surprise, as well. Rooms were basic, but clean.

"Awesome view"

User 09/12/2015

Right in front of the ocean, Awesome view, very nice hotel, very friendly service and just a great place to relax ,enjoy and take in the view . Totally recommend this Best Western! James from Coronado~

"Pleasant place to stay"

A J, Anacortes, Washington 07/12/2015

The motel is clean, comfortable and they serve a great breakfast. I recommend this motel for your stay. The water is nearby and there are a number of restaurants within walking distance. Also there are shops

"Great Place to Stay for a Night!"

Shlz K, Huntington Beach, California 03/12/2015

We stayed here the day after Thanksgiving. It was a nice place to stay! A 2 minute walk away, there's a few restaurants and a sushi place that was delicious. Our room had a hot tub in it. It was kinda weird and had dead ants in it. We didn't use it, except to wash the sand off from the beach (which is across the street). There were 2 picture frames hung above the bed. I went to sit on the edge of the bed when we first walked into the room and the picture frame fell. Thank God I wasn't sleeping or there wasn't an earthquake because my face would've probably been a mess if that had fallen on me! It was a comfy bed and the front desk was very helpful and nice! I would stay here again, but I would remove the picture frames for my peace of mind while sleeping.

"great service"

weekendtraveler2015, Buena Park, California 28/11/2015

Our room had a partial ocean view. You're right on PCH but you really can't hear the street noise once w/ the windows and doors closed. Excellent staff. Well maintained. Great price for water view, free parking, and free breakfast.

"Friendly staff goes out of way."

SandraAl, Palos Verdes, CA. 27/11/2015

We have stayed here several times before. Thus far every room is a tiny bit different as far as size/view. This time we were in room 301 which is top floor end unit with partial ocean view. Room was very spacious with a king bed, refrigerator, microwave and coffee pot. We also had a window in the back with a view of the green hill. Our room had a jacuzzi in the bedroom plus a tub/shower in the bathroom. I will not use a hotel jacuzzi so would have much preferred a fireplace. While the front rooms have better views of the ocean, we preferred this one because it was quiet. While we did not have our "own" balcony, we did use the large balcony just across our walkway.


Cabreygirl, Pittsburgh, Pennsylvania 24/11/2015

Basic room. Helpful staff. You're average hotel. We only stopped to be close to Dana Point in order to catch the ferry to Catalina Island. Very convenient to that. The hot tub is right on the highway-I'm sure for the ocean view but it was noisy and awkward. The roof top would've been better. The hotel served is purpose.

"Great location"

Linda S, San diego, United States 16/11/2015

Great service by Manager, Steve Wong. Super location right across the street from Capistrano Beach. There was a wedding party taking up most of the hotel, but they were well controlled by the staff, with no noise at all to disturb our sleep.

"Trip to So. Cal. for grandaughter'r birthday"

Lori B, Sacramento, California 14/11/2015

We stay at this hotel every year to visit our daughter and granddaughter. The staff is always friendly and we get the same room every time. The view is wonderful and we get to see the sunset every night. We will definitely stay here again next year!

"Pleasant Place to Spend a few days"

Jim29125, Azusa, California 14/11/2015

A nice place close to the ocean which was the main draw for our stay. Pleasant staff. Adequate rooming accommodations. Not a new hotel but has been kept neat and clean. Breakfast room is small but seating was available during the time we were enjoying breakfast. Not a large choice for breakfast..

"Great Stay"

User 11/11/2015

We had a really great stay at this Best Western. The staff were extremely kind and helpful, the complimentary breakfast was better than most I've had, and it's right across from the ocean. We were able to walk to dinner and enjoy the hot tub after. Will definitely be coming back if the opportunity arises!

"perfect place"

Don M, phoenix, United States 11/11/2015

a family based perfect getaway right off the ocean there is even a bridge to cross to the pebble beach place is perfect close to great shops marina just a short hop skip up coast to newport or right there akll that Dana point has to offe the sleepy little town san clemente with pier and beaches all right there

"Awesome View"

305patf, Phoenix, Arizona 10/11/2015

Extremely clean, Staff very friendly and accommodating. Love the size and décor of the rooms. Breakfast was above the normal complimentary breakfast. Will continue to stay here on my trips to area!!! Would recommend to family and friends in a heartbeat!

"Big Disappointment"

Nadine G, Pleasanton, United States 09/11/2015

Pros: 1. the beach is beautiful 2. bed is very comfortable Cons: 1. staff is sexist and rude 2. place has needed a renovation since 1992 3. ants all over our jacuzzi tub 4. freeway traffic directly outside the balcony, noisy all day

"Dana Pt. Inn by the Sea"

hydronicbill, mondo 09/11/2015

Had a very pleasant stay at this Best Western property. Right across the highway from Doheny Beach and right next to a couple of restaurants. Only thing lacking was a good spot nearby for coffee. Breakfast tip: Stacks in downtown Dana Pt.

"One of the best hotels we've stayed at near the beach"

patspetpalace, Ravenel, South Carolina 08/11/2015

We usually stay at Holiday Inn Express as we are platinum members, but we had good luck with another Best Western Plus, so decided to give this a try. It's right across from the beach and train tracks, but the train noise was NOT an issue EVER! My husband is a train buff, so we enjoyed sitting out side on our balcony over looking the beach. It was very quiet and the rooms were great. Clean, modern, bed very comfortable, and had micro, frig, and coffee maker. Bath was nice sized. Both receptionist and owner were very very helpful for anything we needed, made great recommendations, and treated us great. We will make it a point to stay here if we are ever in the area again. We were in room #202 and it was fantastic!!!!

"Clean and comfortable"

Jeffrey R, Avon, Indiana 07/11/2015

This is an older property but it is clean and comfortable. It would be nice if they added additional vending machines and ice machines. The lighting is dim and the internet isn't the best but the staff does a nice job and the view is beautiful. We would stay here again.

"The most memorable vacation we had :)"

VanillaandHazelnut, Pennsylvania 30/10/2015

The most memorable vacation we had. Fernando, Amy, Stephen were very hospitable to us. We felt like family there. Great location, clean, beautiful gardens and view. We highly recommended this place to other friends and family. We will be back :)

"Excellent Vacation Venue"

Gary A, Rohnert Park, United States 08/10/2015

We had planned a trip to Southern California to visit family and friends. I must say that or stay in Dana Point at the Best Western Plus Dana Point Inn-by-the-Sea was our most pleasurable. It is located directly across the highway from the Pacific Ocean in Dana Point. The sunrises and sunsets were lovely! The manager of the hotel was such a friendly and considerate host. Every morning, he would make waffles for each one of the guests. You didn't have to wait or ask him. He came to you and asked if you would like a waffle, then start making it for you! They keep the breakfast bar stocked with everything you would need! The manager even got us a map and helped us plan our trip beyond Dana Point. I think that is going above and beyond for your customer's needs! We would highly recommend this hotel if you are going to be visiting the Orange County Coast. It was not only lovely and clean, but it was also very reasonably priced! Who could ask for anything more!

"Outstanding Value in Dana Point"

Dino D, Chino, United States 03/10/2015

Outstanding value in Dana Point - right across from the beach with easy access to the business district and freeways. Friendly and professinal staff - Mr. Fernando Wang should be recognized for his great customer service.

"Dana Point Inn by the Sea"

Eileen G, Springfield, United States 30/09/2015

Nice family run hotel. Across from the ocean and the train tracks.The hotel is located on a busy street but the views of the ocean are so beautiful. The rooms are a little musty smelling, other then that we had a wonderful and relaxing time. The waffles in the morning were very good. Would recommend.

"Great Family operated hotel right on the Ocean"

Dean D, San Diego, California 29/09/2015

Every service was as or above expected. Friendly, courteous front desk staff. Nice clean room with panoramic ocean view. We stayed (2) nights just to get away. Inn is easy to find, free parking was ample and adequately protected (under hotel). Free Wifi worked well and was simple to logon. Breakfast was ready and decent. Hotel is near the over-the-highway walking bridge that takes you to Doheney State beach. Several restaurants, very close to hotel. Sunset views from balcony were just the ticket! Affordable rate with good value.

"Good Location on Rote but noisy"

Richard C, Fleet, United Kingdom 26/09/2015

We stayed at Dana Point as a midway point between Santa Monica and San Diego on our PCH roadtrip. Room was a bit noisy with the road and trainline, but it was comfortable and service was very good. Good parking lot below hotel and breakfast was good.

"It was great! "

Sara W, Perrysburg, Ohio 24/09/2015

We stayed at this hotel during our trip for a wedding in Laguna Beach, and it was great! This place was so quaint and private! We felt like we were there by ourselves! The staff was so friendly, and the morning breakfast that they offer was better then other little hotels we have stayed at! The owner even offered to make me waffles! This little place is on the ocean, and was very reasonably priced! We will definitely stay here again!

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.