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Best Western Premier Alsterkrug Hotel, Hambourg

4.5/5  - basé sur 397 notations.
Alsterkrugchaussee 277, 22297, Hambourg, Germany - See map
Best Western Premier Alsterkrug Hotel - Best Western Premier Alsterkrug Hotel The Best Western Premier Alsterkrug Hotel is ideally located in the center of Hambourg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Premier Alsterkrug Hotel Hamburg is situated in the green area of Hamburg between the airport and city centre. This first class hotel with a high level of personal service is completely renovated. It is close to the beautiful river Alster and the Eppendorfer Fen. We are convenient to recreation, nightlife and musicals as well as several corporate locations. A number of wonderful restaurants are located just nearby. Enjoy the warm Mediterranean atmosphere everywhere in the hotel. Dine at our two restaurants or in our idyllic garden restaurant. A bar and six beautiful conference rooms which will accommodate up to 50 people are waiting for you. Tea and coffee making facilities, Wi-Fi or bellboy service are only a few of the amenities for our guests. Experience our spacious SPA on over 300sqm. with a Finnish sauna, soft sauna and steam bath, wellness-showers and ice fountain. A large SPA lounge and a peaceful relaxation area with heated loungers finalize our new offer. The fitness area with high-quality cardio equipment from Life Fitness offers the ideal space for your daily workout. The use of all alsterSPA facilities is included in the room rate for our hotel guests. For conferences the hotel offers six conference and event rooms which accommodate up to 50 persons. Our team provides you the ideal conditions for a successful conference or event. You may also use our free of charge wireless LAN.

Best Western Premier

Alsterkrug Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 399 guest reviews
NOTE ISSUED
Excellent
199
Very Good
161
Average
31
Poor
4
Terrible
4
REFER TO NOTICE
Business Business
114
Couples Couples
171
Family Family
67
Friends getaway Friends getaway
21
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Hotel overbooked with paid reservations"

1
25/10/2018

Very strange When you pay your Rooms and one of them does not exist but already paid via Booking.com. After a long day working 300 km away and driving trough the night this was our “gift” at 22:30. After one and half hour in check in desk no solution was given and another hotel was booked 15 km away. We Had a Flight today and this os most unprofessional hotel i Ever seen. Very low standarts and no respect do the guests who paid in advance for a simple reservation.

"Satisfied with expectations"

4
14/09/2018

Located in a quiet place and great connected to the traffic. Clean and tidy room with everyday service. Breakfast is diverse, a lot of tasty food and drinks. Polite staff ready to help you. Good for business travelers who aren't spending a lot of time in room.

schoenmathias, Guest Relations Manager at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Vanja, Thank you for completing the survey regarding your recent stay at our property. We are glad to know you enjoyed your stay at Alsterkrug! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, please don't hesitate to contact us and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"3 Days in are of Hamburg"

5
20/08/2018

Excellent hotel ,great breakfast. We stayed here in August for 3 nights for the price of 2 with an upgraded room. The offer also included all day travel on buses, S Bahn, U Bahn and some local ferry services on the river line 62. Bus stop right outside hotel to nearest U Bahn station. Room very nice with great shower and everything you should want for breakfast.A short taxi ride from the airport at ca 10 - 12 euros a trip. We did not use the restaurant in the evening so cannot comment on evening food. We ate most evenings in the Hauptbahnhof in Hamburg due to coveniance and price. Excellent staff and friendly service.

schoenmathias, Guest Relations Manager at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Mr. Mark N, Thank you for completing the survey regarding your recent stay at our property. We are happy you had such a great stay with us! Thank you for your fantastic evaluation. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Hamburg visit"

5
07/05/2018

A new apartment hotel. Very clean and well situated. A good alternative if you want to be fully self sufficient and intend to stay for a longer period. Close to bus/train service which makes it easy to get around. Good facility.

schoenmathias, Guest Relations Manager at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Mr. Shane T, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Very pleasant stay"

5
20/01/2018

Very nice, quiet and clean rooms and super friendly and service minded staff (late check-in and early breakfast). Breakfast good, with a big variety. Good Hotel location, if you prefer to be close to the airport.

schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Dear radelheit, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Good hotel close to the airport"

5
18/09/2017

I stayed at this best western for one night after my flight was cancelled, Receptionists are well trained to work with walk-in guests as the hotel works with Lufthansa. The rooms are quiet and clean, Dinner was good and breakfast was even better. Excellent hotel if you are passing by Hamburg and need a place to crash for the night.

schoenmathias, Manager at Best Western Premier Alsterkrug Hotel, responded to this review
Dear MayG, Thank you very much for the great rating of your recent stay at the Alsterkrug Hotel. Your business is very important to us and we value your feedback. We appreciate your warm words to our staff and your recommendation. If you are looking for your next stay with us, you always find great offers and best prices on our website. We hope you will come back and see us again soon. Your Alsterkrug team

"Great Hotel"

4
09/05/2017

Its a great option close to the Airport. Good service and decent installations. The rooms are okay for a short stay. The hotel mais asset is restaurant. Great food with a big variety of beers and wine. Recommended!

schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Bruno, Thank you for having been our guest Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, we are always there for you and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Very Nice and Pleasant"

4
11/04/2017

Stayed there for 3 nights, was a nice Hotel, good and friendly Service. Perhaps the only negative point is the Shower cubicle which hardly did not fit into the small bathroom. apart from that nothing to complain. To our surprise upon check in we where given a pass which permitted us to use for all the buses, trains, boat which added value to the deal and was very appreciated. Hotel is not really in downtown but easy reachable by taking bus and train. Room did not contain breakfast and at 18 euro per head we thought that it was quoted expensive so we did not mind going without. Room included expresso machine so we still had a nice cup of coffee every morning. Would consider this hotel again,

schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Bert, Thank you for your feedback regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, we are always there for you and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Concert"

5
14/03/2017

Nice hotel very close to the airport and a short walk to the Sporthalle venue the concert was at. Very helpful staff and a pleasure to stay here. About 25 mins to the city center on the 39 bus followed but the U1 train.

schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Dear guest, Thank you for your positive feedback regarding your recent stay. Your business is very important to us and we value your opinion. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, we are always there for you and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Plug an Play"

4
29/01/2017

There is in my opinion nothing extraordinary in this place and maybe that is the advantage. I stayed several times in the place on different business trips. Check In and Check Out very fast and convenient. Rooms Clean and OK WiFi OK Service friendly Not far from the Airport What else do you expect from a business hotel? All good. Will come back next time.

schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Mr Bellin, Thank you for your feedback regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, we are always there for you and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Weekend Away "

5
12/12/2016

This is probably the best hotel I've stayed in, in Hamburg. The only thing negative is it's a little out the way of the city, however there is a taxi rank and bus stop right outside the hotel. Have stayed here 4-5 times over the past two years for weekend shopping trips with family. Rooms very well maintained, clean and serviced daily. Breakfast buffet...first class.

schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Dear guest, Thank you for having been our guest and your positive feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, we are always there for you and we look forward to welcoming you again soon! Best wishes, Your Alsterkrug Team

"OK for an airport hotel; nothing special for a longer stay"

4
18/09/2016

The good: Very clean, very helpful staff, most of the essentials are there, nice patio restaurant area for the warmer evenings. The average: Average/small room size, OK breakfast, average in-room amenities, average food through room service. The bad: There is no air conditioning or fan in the room, so if you stay on hot days (in my case, above 28 degrees Celsius) the room gets rather hot. Really bad sound-proofing between rooms. Not really suited for a long stay, when you're there for business. Overall: As a transit hotel (i.e. overnight stay to change flights), it is really good. As a longer-stay hotel it leaves a lot to be desired.

schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Dimitrios V, Thank you for your feedback regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are sorry, that you weren't totally satisfied with your room and we apologize for the inconveniences caused. In case you are already planning your next trip to Hamburg, I would like to inform you that it is also possible to have a room with air-conditioning. If we can be of assistance in the future, we are always there for you and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Nice room and nice neighborhood"

4
09/09/2016

Located in a beautiful neighborhood with canals and parks. 15 minute walk to the U- bahn is like walking through a park. 20 minute with u bahn from city senter of Hamburg. I did not try the restaurant. Good and varied breakfast and nice rooms.

schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Dear AlfMMV, Thank you for your positive feedback regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, we are always there for you and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Super stay in Hamburg."

4
06/09/2016

Stayed at the Alsterkrug hotel for 3 nights with friends on a extended weekend trip to Hamburg. The Hotel is very nice and clean. The hotel staff is extremely nice and helpful and all the information and material that we received was in danish :-) Unfortunately we did not have time to visit the spa or bowling alley. We had lunch in the Bierstube and 3 course dinner in the hotel restaurant and both meals was very very good. The rooms where very nice with a small balcony where we could sit and enjoy the sun fazing the garden. The missing star to this review is because of the distance to Hamburg city but it all worked out with the free bus and train-card we got from the hotel. We would highly recommend this hotel any time and maybe we will come back some day.

schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Majbrit L, Thank you for your positive feedback regarding your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of assistance in the future, we are always there for you and we hope you will come back and see us again soon. Best wishes, Your Alsterkrug Team

"Enjoyable"

5
06/07/2016

I always enjoy any stay at a Best Western. This was no exception. Polite staff, clean, comfortable and fully modern. Good food selection at reasonable prices given close to a major International airport. Wifi fast and I will stay again next time in the city. Excellent connections to bus and trains.

schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Ian, Thank you for your compliments regarding your recent stay at the Alsterkrug Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and we wish you a pleasant day. Best wishes, Your Alsterkrug Team

"Good Hotel in the vicinity of the airport (just 5 min)"

4
10/05/2016

Yesterday I spend one night in this Hotel. As it is really Close to the Airport and I had an early flight in the morning the travel agencybooked this one and I can tell you that it is really nice. Good Service and good gym. I can recommend it.

schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review
Dear Sal D, Thanks a lot for taking the time to give us some further details about your recent stay at the Alsterkrug Hotel. We hope, you had a safe flight and a good time in Hamburg! We truly appreciate your compliments regarding our service and gym at the alsterSPA and we would like to say thank you for your recommendation! We would be pleased to welcome you again in the near future and we wish you a great weekend! Best wishes, Your Alsterkrug Team

"With a personal touch :)"

5
25/04/2016

The location was best for my stay as I had an examination just down the street from where the hotel was. It was very close to the airport as well. The Alsterdorf Damm bus stop happens to be just in front of the hotel, the bus takes you to the closest train station in minutes. The staff at the restaurant, reception and housekeeping added their personal yet professional touch along with their service. Definitely will consider coming back!

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear Sanad Al-Islam, Thank you for having been our guest and we hope your examination has been successful and you had a safe journey back home! We are happy that you were satisfied with our personal service as we attach great importance to our philosophy of hospitality and well-being. If we can be of any assistance in planning your next trip to Hamburg, we are always there for you! Best wishes, Your Alsterkrug Team

"WAY better than Best Western Premiers in the U.S."

5
11/04/2016

Unlike U.S. Best Western "Premiers" I've visited, this hotel was a luxurious property. My room was large; the bed was comfortable and had high-quality linens. The bathroom was large and had nice toiletries. I ate at the restaurant three times. The food was very good. The staff were all very friendly and helpful. Their English was better than mine, and English is my first language. This hotel is very near the airport, so not particularly convenient for tourism.

schoenmathias, Director of Sales at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear SeeingSites, Thank you so much for this positive feedback and your kind words. We truly appreciate your compliments regarding your room, our service quality as well as our Hanseativ dishes at the Alsterkrug Restaurant and we are glad that you enjoyed your time at the Best Western Premier Alsterkrug Hotel. It is a pleasure to hear, that your visit has been above your expectations and we hope to welcome you again soon in the near future. Best wishes from Hamburg to the U.S., Your Alsterkrug Team

"Nice hotel "

4
28/01/2016

Stayed here during my vacation. Nice hotel with a beer garden in the back. The rooms where well equipped and very clean. Generously equipped coffeemaker and tea in the rooms. Great breakfast. Easy to find and easy to find parking. Very friendly and helpful staff.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear Sverigeebeast, Thank you for taking the time to give us some further details about your recent stay at the Alsterkrug hotel. We are pleased that you have been our guest and that you were satisfied with your room, the personal service as well as the breakfast buffet. In case we can be of any assistance in planning your next trip to Hamburg, we are always there for you. We hope to see you again soon! Best wishes, Your Alsterkrug Team

"Nice but stuffy"

4
13/01/2016

We liked our room, which was comfortable in all important respects. However it was instantly forgettable on departure- little character. Good breakfast, though expensive! Staff are very efficient...at ensuring guests obey all the in house rules. So it's efficient but impersonal.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear Martin, We are glad that you have been our guests and we hope you had a safe trip back home. Thank you for taking the time to give us some further details regarding your recent stay. As a family-run private hotel we take great pride in passing on our philosophy of hospitality and personal service, so hopefully, you enjoyed your time at the Alsterkrug Hotel. If we can be of any assistance in planning your next trip to Hamburg, we are always there for you! Looking forward to your next stay and best wishes, Your Alsterkrug Team

"super nice hotel"

5
29/12/2015

very nice hotel staff- friendly and helpfull, super nice and big rooms- always clean. No noice. Free public service card. VERY good drinks! Nice morning buffet and evening meals. I will surely come again.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear Majbritt, Thanks a lot for your great feedback regarding your recent stay! First, we wish you a happy new year and we hope you had a safe journey home. We truly appreciate all your compliments and it will be our pleasure to share your kind words with our colleagues! Thank you again and we hope to see you again soon. Best wishes from Hamburg, Your Alsterkrug Team

"Very nice experience"

4
12/12/2015

Stayed for two nights as part of a package deal. Had a room facing the road. The room itself is fine, with all the stuff you need. Even with 'sound-proof' windows, there is some traffic noise though - but not intolerable. There is a newly establish wellness section which has some great facilities, breakfast is fine, and we had a two-course dinner included in the offer. It was very tasty and with good quality ingredients. Staff friendly and effective, parking is right there, and as a nice touch the hotel provides a commuter pass for buses and trains (abt. 20-30 mins to city center), free of charge. This hotel is recommended as a good base for a Hamburg visit, if you are OK with staying outside the city center. Would have given 'full score', but have to deduct a bit for the traffic noise in road-facing rooms.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear Mr Frandsen, Thank you for taking the time to provide us with some further details about your last stay. We would also like to say thank you for your compliments regarding our wellness area, dinner as well as our service. It is a pleasure to share your kind words with our colleagues and we are glad that you have chosen our package deal. If you need any assistance concerning your next visit, please do not hesitate to contact us. We are looking forward to welcoming you again and we wish you a merry holiday season! Kind regards, Your Alsterkrug Team

"This is an OUTSTANDING hotel!"

5
08/12/2015

We stayed here for a weekend break. From the moment we arrived until the moment we checked out the service was excellent. Nothing was too much trouble and every single member of staff that we came into contact with was friendly and helpful. The hotel is spotlessly clean and very well equipped. Although we didn't eat at the hotel, the bar was well stocked along with a great cocktail menu. One small criticism - the bar area is too small and cramped. The hotel goes the extra mile by providing a free 'travelcard' for the trains and busses and they even lent me a phone charger after I had forgotten mine! The bus stop is directly outside the hotel and it is just a 15 minute ride to the airport. Alternatively, Alsterdorf train station is just a pleasant 20 minute walk away with frequent trains into the city centre. We would not hesitate to recommend this hotel and will stay here again on our return to Hamburg in the future.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear Gloryhornet1810, It is a pleasure to receive such a great review and we like to say thank you very much! We are more than happy about your recommendation and that you have been our guests. Please be certain, that we appreciate your kind words and it's nice to know that you enjoyed your time in Hamburg and at the Alsterkrug Hotel. Our philosophy of hospitality and personal service is very important to us so we are very thankful for your compliments and we are glad that we could fulfil or maybe even exceed your exepectations. We are looking forward to welcoming you again soon and we wish you a merry holiday season! Warmest wishes Your Alsterkrug Team

"Good level but the price is a little bit high"

4
13/11/2015

I was in the Hotel for a Business trip. The Hotel is very confortable and the rooms are very big with old fashion forniture. The quality of the breakfast is very high with a big amount of choice, The price is a little bit high. The position of the Hotel is very good for the early morning flights. The Hotel is close to the Street and the traffic is high.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear guest, Thank you for taking the time to give us a feedback! We are happy that you felt comfortable at the Alsterkrug hotel and that you enjoyed your last stay with us. If we can be of any assistance for your next business trip to Hamburg, please do not hesitate to contact us. We hope to see you again soon! Best wishes from Hamburg Your Alsterkrug Team

"Too pricey for the level of service"

3
27/09/2015

For the money for a night I expected 4* hotel. I admit, having the look of a wooden house it is quite fitting to the surroundings, however the rooms are basic. Breakfast was average and I did not care much to be disturbed daily to be handed over gummi bears pack. Also, there is nothings besides airport to be done here. For the price there are beter hotels, if you however need to stay in area or have an early flight, the location is great, on the bus stop to airport and to the city 9which is rather far away). Also positive is free wifi and possibility of bus tisket to be stamped on your hotel card.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear TheOneBratislava, Thank you very much for rating our hotel at TripAdvisor. We are glad that we got a feedback from you to improve our service and quality constantly. The brick-stone building is very traditional for Hamburg and the North-German area and corresponds very well with our traditional and family run hotel. Our standard rooms in “comfort” category are comfortably equipped with high quality furniture made of pinewood. The modern bathrooms feature a shower and partly including a rain shower. All comfort rooms have the following standard: *about 20 sqm – 25 sqm *large writing desks and seating *free WLAN in the complete hotel area *40 inch LED TV with multilingual program (from October 2015) *free SKY channels and a lot more. Our general standard in all rooms includes the use of our new alsterSPA area with saunas, steam bath and fitness area and a ticket for local public transport. What a pity that we did not meet expectations in regards of the hotel-rooms. We can warmly recommend our highest and spacious category “executive”. For more details, please visit www.alsterkrug-hotel.de/en We do apologize, that you felt disturbed by our daily turn-down service, where we prepare the room for the night and bring you fresh towels, if needed and also the bedtime candy. Just let us know next time and we will skip your room. With the included ticked for public transport you can get into the city centre within about 20 minutes, using the bus stop directly in front of the hotel. Our team at reception is more than pleased to help the guests finding the fastest and best way to get to the location you want. Thank you again for your feedback and we are looking forward to see you again. Best regards form Hamburg Your Alsterkrug team.

"Best Western Alsterkrug Hotel in Hamburg"

5
25/09/2015

Proximity to airport, modern yet cozy rooms, nice restaurant with comfortable chairs and the best cook for a first class steak dinner. I wholeheartedly recommend the Best Western Alsterkrug Hotel in Hamburg.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Lieber drmariannak, wow! Volle Punktzahl. Ganz herzlichen Dank für Ihre fantastische Bewertung des Alsterkrug Hotels. Wir freuen uns, dass es Ihnen bei uns gefallen hat. Gern geben wir die Komplimente zu unserer hanseatischen Küche an das gesamte Küchenteam weiter. Sollten Sie wieder einmal in der Nähe des Hambruger Flughafens sein, schauen Sie gern wieder bei uns vorbei – wir freuen uns auf ein Wiedersehen. Herzliche Grüße Ihr Alsterkrug Team

"Opportunistic surprise"

4
16/09/2015

I was introduced to this Hotel by some friends that have stayed a couple of time during Sundays, opting to check in with the help of the Sunday Night Stay Package. I did some research, and I wanted to try it out. It was my birthday during that weekend, and together with my wife, we decided to make a medium trip around Europe. We descended from Denmark, to Germany and then to Poland. On Sunday, my birthdate, we arrive in the quiet and good looking Best Western Alsterkrug. We were greeted and proceeded to check-in. We also took our little dog, and he actually received a small treat, and two bowls for food and water. We were introduced to the major hotel facilities and amenities, and we went straight to the room. The room seemed very clean, and in a good condition. We had the minibar/fridge, a coffee/tea machine with 3 free coffee capsules, and a nice flatscreen TV. The room had a balcony that is actually quiet comfortable. I really enjoyed all the informational material that was available in the different brochures, and drawers... It allowed me to actually understand the history of the place, and exhaustively analyse and access what type of services/amenities are there in the hotel, and how to best use them. As part of our (cheap - 115 EUR) stay, we had a dinner to be eaten in the Hotel's restaurant, and I must say that it was delicious. In fact, the vegetables are really something worth trying, and the meat from the main dish was also ok. What really stayed in my memory were the very tasty and well cooked vegetables! In the end of the dinner, I was presented with a small Birthday cake that was organised by my wife and the restaurant waiter (thank you for that!). The service was also relevantly good, since both the waiters were always very happy, smiley and ready to explain us everything in a calm and polite way. All the staff we encountered spoke in English, and that was cool, because we are not fluent in German languadge. The breakfast was also very enjoyable, tough the room seems to be a little small for a lot of guest coming around the same time to eat. The buffet selection is good, and we had all necessary breakfast items. It was a little awkward to eat almost nearby 45 other couples and groups in the nearby tables, but I guess that most of people don't see a problem with it. I personally would prefer a little more space and comfort get up and walk around... but that was ok! The spa facilities were also very appealing! having two saunas, a steam bath and some hot/cold showers, you have everything to actually relax for some time, clean yourself and get some energies. There is also a lounge room that has two heated rock chairs that may do wonders in your back! Try those out! It is a must. Nearby the Hotel you won't find many things, but if you will definitively enjoy the nearby river and its surrounding flora... A great walk around the river is suggested! Alternatively, you can also visit a small bar in the river back (next to the hotel) and get some cocktail while enjoying the air, the quietness and picturesque views. All in all, we were very pleased with our experience. We took the Sunday package ( we strongly recommend that one!) and we might actually get back for that soon! The prices during the rest of the days are a little expensive for us, so these Sunday packages are great to enjoy an end of weekend in a calm and quiet place in the outskirts of Hamburg. We receive bus tickets to go to the city but we did not use them.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear Miguel, Thank you very much for your very positive feedback! We are glad that you and your wife as well as your little dog enjoyed our Hamburg Sunday Night Package! It's a pleasure to hear that you had a great birthday and we are more than happy to share your kind words with our colleagues. If you need any assistance regarding your next stay, please do not hesitate to contact us. Best wishes from Hamburg Your Alsterkrug Team

"Nearby the airport, not hing special"

2
30/08/2015

It's a Hotel not far from the airport and thats it. Way off to the interesting Parts of Hamburg. Only a good Price offeriert could lure mehr in again....but not really. Taxi to downtown around 30 Euro plus.

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear Volker, Thank you very much for your feedback which helps us to improve our service and quality constantly. Unfortunately, we could not give you entire satisfaction during your last stay at our hotel and we would like to apologize for that. Every hotel guest receives a first class ticket for Hamburg's public transport which takes you to the city centre within 20 minutes. If we can provide any assistance next time, please don't hesitate to ask our colleagues at the reception. We hope to welcome you again soon and send you sunny wishes Your Alsterkrug Team

"Quiet, airport stopover"

3
22/08/2015

Quiet neighbourhood; not easily accessible for subway/ train travel. No laundry unless you are staying for more than one night-laundry service. The only thing Premier about this location is the restaurant. However, convenient bus stop direct to airport is right across the street--ticket included in your stay!

schoenmathias, Verkaufsleiter at BEST WESTERN PREMIER Alsterkrug Hotel, responded to this review
Dear Hopoloco, Thank you for your kind feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best wishes from Hamburg Your Alsterkrug Team