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Best Western Plus Hotel St. Raphael, Hambourg

4.0/5  - basé sur 492 notations.
Adenauerallee 41, 20097, Hambourg, Germany - See map
Best Western Plus Hotel St. Raphael - Exterior The Best Western Plus Hotel St. Raphael is ideally located in the center of Hambourg. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Hotel St. Raphael is a comfortable, personal, first class hotel in the city center of Hamburg. Main station and main shopping area are within five minutes walking distance. We feature our full service restaurant St. Raphael, Captains corner bar, meeting and banquet facilities, 24-hour front desk, laundry and valet services, safe deposit box and fax services. Our guest rooms have a bath or shower, satellite television, hairdryer, mini-bar, radio, telephone, alarm clock, trouser press and in-room safe. Enjoy our breakfast buffet at the rate of 17. 00 EUR per person per day.

Best Western Plus

Hotel St. Raphael

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 492 guest reviews
NOTE ISSUED
Excellent
107
Very Good
265
Average
90
Poor
21
Terrible
9
REFER TO NOTICE
Business Business
129
Couples Couples
217
Family Family
36
Friends getaway Friends getaway
42
Solo travel Solo travel
47
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good business hotel"

4
23/10/2018

This is a no frills 4 star hotel geared mainly to the business market, but fine for our needs, and we had no complaints or issues. WE did not need dinner here because there are so many restaurants within 10 mins walk, nor did we need breakfast because wherever we were going for the day had so many local cafés, so I cannot comment on the catering. Our room was compact (i.e. standard for Europe), but very clean, and quiet (at the back of the hotel), with a small fridge, a safe and a decent shower/toilet: some have commented on U bahn noise in a nearby tunnel, but it was pretty faint and we only noticed the rumble every 10 minute because the rest was so quiet. Not a problem. (and we live in a small town which is very quiet, so we are sensitive to noise) WE sought this out for the location....a 6 euro taxi fare to and from the main station when we had luggage, or a 10 minute walk otherwise. Mainline trains, U and S bahn trains at the station (which also has 3 supermarkets and numerous bakeries for rolls, croissants etc.). Ideal for an early start and a short walk back on tired little legs after a long day out. Helpful reception staff who speak good English. Nearby is the Arts and Crafts Museum, and many Turkish and Middle Eastern restaurants......and some are excellent. The first few hundred yards from the station are a little grotty because many refugees hang out here, but there was absolutely no sense of threat (and there is a highly visible police presence). Alas main line stations' surroundings are usually a little soulless! The hotel had absolutely no security issues at all. So if you want a good location, this is a place to start.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear ihbScotland, Thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a good time in Hamburg. Looking forward to welcoming you again soon. Kind regards, Britta Mietzner Dircetor´s secretary

"Superb service"

5
25/09/2018

We have stayed at St. Raphael 3-4 times earlier and always been unexpectedly satisfied. The hotel and staff did not disappoint us this time either. On the contrary. The room was newly renovated and well and modernly decorated. Good breakfast buffet. Cheap parking in the courtyard. Absolutely superb service from the front desk and Captain's Corner staff who served good drinks on the terrace in front of the hotel.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Mia M, thank you very much for your nice assessment. We are happy that you enjoyed your stay at our hotel again. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Weekend away"

5
29/07/2018

Lovely hotel with very nice restaurant. Food was beautiful, large portions & plenty of choice at breakfast, The bar was very pleasant to sit in and enjoy a drink or two. Good location also. Would recommend.

straphael1, Marketing at Best Western Plus Hotel St. Raphael, responded to this review
Dear AHB1, We are pleased that you enjoyed your stay with us. Please visit us again during your next stay in Hamburg. Best regards Your team from the Best Western Plus Hotel St. Raphael

"Very basic"

2
07/07/2018

After getting this hotel as part of our package deal we were informed that it was a great hotel. This couldnt be further from the truth .whilst the rooms where clean and great air con the restaurant wasnt opened on a sunday evening, the staff were not helpful to us irish whilst asking for directions i got no answer at all and referred to a notice board without a smile I went to the bar for a glass of ice water and was charged 6euro. Def wont be staying in this hotel again

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Christina M, Thank you very much for your assessment and describing your impressions of our hotel. We are sorry that you did not feel welcome at our house. This was surely not our intend. We will talk to our colleagues in the involved departements so that occurances like this will not repeate in the future. Kind regards, Britta Mietzner Director´s secretary

"City break "

4
27/06/2018

My girlfriend and I visited the hotel in November 2017, for a city break. The hotel is about 20 mins from the airport, which was around 25 euros in a taxi. The hotel is in an ideal location, with the Hamburg central train station being a 10 minute walk away, and the town hall Rathaus area a 15 minute walk. No need for a taxi, as the scenery on the walk is outstanding. View from the hotel looked out onto the main road, we were high enough up to have a decent view of the skyline. The rooms were great with a safe provided, great variety on the television in the room. Hotel bar open till late which suited us. The only disappointment would be the breakfast. We paid 17 euros each, for a basic buffet, with only around 3 options in terms of hot food. However coffee and tea was provided in ample amounts. Overall nice stay.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear gary_left, Thank you very much for your nice assessment. We are happy that you enjoyed your stay. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Good place to stay if you're around the main train station "

4
10/06/2018

Such a lovely place With good and soft linen With a big and freshly made breakfast Close proximity to the train station why 4 and not 5? Well the room is a bit tiny and the neighborhood is nothing to write home about

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Eli S. thank you very much for your nice assessment. We are happy that you enjoyed your stay. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Excellent all-round hotel"

5
05/06/2018

Stated a night in Hamburg at this Best Western hotel following a 3 night cruise on the QM2. Easy transfer from port to main rail station and then a short and very straightforward walk to hotel. Friendly reception team, stored bags while we wandered off, returned a little after 1500 to retrieve bags and access room - all very smooth. Pleasant, functional and clean room, good shower & bathroom. Asked for a recommendation for dinner (their restaurant was closed that evening) and went to a local Portuguese, Vasco da Gama's, reasonable meal at a decent price, save for the bottled water. Easy checkout from the hotel the following morning, back to rail station for simple 35 min trip to Hamburg airport. All-in-all a good stay in a lovely city - we will return, and to this hotel too, a good find and so easy for everywhere.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear KDearing, thank you very much for your nice assessment. We are happy that you enjoyed your stay at our hotel and are looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Nice hotel"

4
02/05/2018

Nice small hotel with very convenient location. Clean rooms with adequate space. A bit oldfashioned overall. Very versatile breakfast, but a bit pricy one. Service pretty ok for german standards. Recommended.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear TeroLohja, thank you very much for your nice assessment. We are happy that you enjoyed your stay. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Pleasant stay but slightly expensive"

4
18/03/2018

The check-in was very smooth and the person at reception was nice and helpful. The restaurant personnel is the best,extremely respectuous and nice, food is OK. The room is nice, there is some noise if you're facing the main street, but not as much as you'd expect. Ask for a room facing the back (the parking) if you want more quiet. The only problem is that I couldn't see clearly from the booklets in the room if room service/ brekfast room service were available, probably not. But I'm not sure.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Diana N, Thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a good time in Hamburg. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Changing booking due to snow"

1
03/03/2018

We had are flight cancelled due to snow so I rang up the hotel to ask for any information on changing dates later in the year was told not are problem you'll have to ask your travel insurance to cover it yes same sernrio you'll have to ask your hotel to rebook your dates but they won't so £550 lost and nothing to show for it,they'll take your money but won't help out in any way!!

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear markwba1981, thank you very much for your assessment. We are sorry that we could not help you, but in cases of flight cancellation you should try to contact your airline to get your money back. We have different kind of rates and some of them are non refundable. Maybe you booked a non refundable rate and this was the reason why we could not help you? Kind regards, Britta Mietzner Direktionssekretärin

"Nice location"

4
07/02/2018

This hotel is situated in 10min walk from main station; consequently, from the city center as well. Room was clean, but very small, room service is done perfectly. Value for money definately. In a nutshel this hotel convenient for tourists

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear ilyasahmadov, Thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a good time in Hamburg. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Decent enough"

3
27/01/2018

Stayed here for 3 nights and the hotel is decent enough, it is not luxury but its clean and comfortable. The staff were helpful and the room size was good, plus the free wifi is good. Breakfast however is not worth the €17 a day, can find suitable food in the many bakery shops around. The location is okay as its right near a bus terminal and train station, but the area at night seems a bit dodgy and seedy.

straphael1, other at Best Western Plus Hotel St. Raphael, responded to this review
Dear Ashley M, thank you very much for your assessment. We are happy that you enjoyed your stay, but we are sorry to hear that our extensive buffet was not to your liking. Kind regards, Britta Mietzner Director´s secretary

"Small rooms close to the train station"

3
01/01/2018

The staff are friendly and the rooms are clean. However, the rooms are not very big, and the decor is old-fashioned. The hotel is also located not far from the main station, which can be practical if you travel by train, but the area that is definitely not great at night.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Claire M, thank you very much for your assessment. We have different room categories in our hotel with different sizes. When booking next time, please do not hesitate to ask for the next higher categorie. We are looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Good hotel, poor location"

3
18/12/2017

We had a three night stay here last weekend. Our room was spotless and the beds very comfy. It is a 10 minute walk from the train station, and as such isn't in such a desirable area and as is normal around a train station, there are a number of unsavoury characters. I felt OK walking around as I was with my husband, but would have been quite cautious had I been with a female friend. We had a room on the first floor and so there was some road noise and we could hear people on the pavement below. The buffet breakfast is more than adequate and the Reception staff very helpful. We were able to leave our luggage after checking out which is always a help and the safe in the room was free of charge. We had cause to complain due to very noisy Scottish women in the next room to ours, who thought is was OK to speak loudly at 2am, each night. A member of the hotel staff was asked to intervene, but to no avail. This, of course, is not the hotel's fault; you can never tell what your neighbours will be like!

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Sarah M, thank you very much for your response. We are happy that you enjoyed your stay at our hotel. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Smelly and worn, and they try to cheat you"

1
11/12/2017

Well, I generally like the places I stay. But there are sometimes exceptions. Like this one. The room they gave me was miniscule - but worse than that, it had a smell which would not go away. My plea to change the room or do something was unanswered, although the personnel acknowledged the problem. So I was forced to shorten my stay and leave earlier - and had to argue to receive the prepaid amount back. (!!!) I really hope they renovate and instruct their staff how to behave. The comparison with other hotels nearby is striking - and not to benefit of this place Avoid them, if you can

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Frickelbude, We regret that your stay was not completely satisfactory and we are sorry to have received your negative review as well on this platform, in spite of having come to a mutual agreement with you before your departure. Regards, Britta Mietzner Director´s secretary

"business trip"

5
22/11/2017

this hotel is really good and the rooms are in excellent condition. very well kept, very friendly staff and the breakfast is amazing. the beds are really comfortable and it is next to the main station where one can reach any part of the city either by bus or by train. worth a visit.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Patrick M, thank you very much for your nice assessment. We are happy that you enjoyed your stay and that our buffet breakfast gave a good start to your day. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Direktionssekretärin

"Walking distance from train station"

4
23/09/2017

This hotel had everything we needed for our 2 night, one day look at Hamburg. It is possible to walk from the railway station - we didn't think we were ever going to get there but probably not much more than 1 km. The room was clean, bed comfortable, staff polite. We didn't eat there. Area was fine. Occasional rumbling from train underneath but this didn't worry us.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Marilyn50, thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a nice time in Hamburg. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Great. Would Stay Again."

5
11/09/2017

Everything good. Polite and helpful. Room big and comfortable. Food great. Menu short but interesting. Some low rumbling noise from subway system but nothing major. Breakfast amazing but at €17 it should be.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Mr_Mote, thank you very much for your nice assessment. We are happy that you had a good start to the day with our buffet breakfast and enjoyed your stay at our hotel. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Excellent location. Lovely hotel. "

4
29/08/2017

Rooms are extremely spacious and were cleaned (and hovered) everyday. The maid even left little sweets on the bed for us! The wardrobe was ok, a few hangers but there wasn't many drawers to store your clothes... everything needed to be hung up. Bathroom was of a good size. Kleenex toilet roll but no bathroom amenities. There was a fixed soap dispenser in the shower and next to the sink, but nothing else (like shampoo or conditioner etc) was available. We had a shower cap and 2 nail files on our last day. TV had English channels - BBC & CNN. safe was easy to use. We had a trouser press in the room but no iron & ironing board - I think if you asked at reception they would probably lend you an iron (but not too sure as we didn't need it). Air con was really quiet too. Breakfast was really expensive (€17pp) so we decided not to eat there but went to a bakery in the morning instead. Hotel is in an excellent location. 5mins walk to the main coach and train station. A McDonald's cafe is on the walk so you could get breakfast there instead. Very friendly staff. Would recommend and stay again!

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear AnnieM838, thank you very much for this very nice assessment. We are happy that you enjoyed your stay and had a good time in Hamburg. We are looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Great staff and location "

5
09/08/2017

We were accepted by the hotel at 4am. Although the check out time was 12:00 hrs the receptionist was kind enough to offer us 2 more hours. The location was good, clean rooms and for parking you need to pay extra.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Makk81, thank you very much for your nice assessment. We are happy that you enjoyed your stay at our hotel. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"it is a clean and good hotel but not as a four star hotel."

4
31/07/2017

it is almost well located,clean hotel with skilled staffs.i remained there solo four two nights .since my room was small,no coffee maker was there.i asked for and they brought it fast. breakfast was good.the staff were helpful.

straphael1, Verkauf & Marketing at Best Western Plus Hotel St. Raphael, responded to this review
Dear essi149, Thank you for your assessment. We are glad that you felt comfortable in our house. Visit us again during your next stay in Hamburg. We look forward to you. With best regards Isabell Bemfert Sales & Marketing

"This is not a 4 star hotel, very basic and no food served on Sunday"

3
30/07/2017

Very disappointed. Rooms very basic and the views not good at all. However we appreciated the radio. No spa and no food served on Sundays. The area was very seedy but one plus was it took only 10 minutes to centre. It is not a 4 star hotel also to advertise views is not a good idea as I am used to great views of cities and this not one of them. There was never a manager on site and the only meal we did have there was expensive and not very good. So not a good stay overall.

straphael1, Verkauf & Marketing at Best Western Plus Hotel St. Raphael, responded to this review
Dear Linda, Thank you very much for taking your time and give feedback about your stay at our hotel. Too bad that our house did not meet your expectations. Looking forward to welcome you again soon. Kind regards, Isabell Bemfert Sales & Marketing

"Lovely hotel"

5
25/07/2017

Lovely hotel, clean room, fresh bedding and towels daily, very friendly helpful staff. A few minutes walk to city centre and train station. Excellent value for money, can't comment on food as we didn't eat in the hotel, but the restaurant looked very clean

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Elizabeth M, Thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a good time in Hamburg. Kind regards, Britta Mietzner Director´s secretary

"Nice hotel"

4
16/07/2017

A clean hotel with very nice staff. 9€ Parking a day in a closed area which was good. As someone mentioned before, the hotel is positioned above the U-bahn and the trains make some noise every 5 minutes or so. But the sound is not that high you can't sleep. It takes like 5-10 minutes to go to the shopping streets but the central station is like 5 minutes walk if you would like to go to for example St. Pauli with train.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Jonas B, Thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a good time in Hamburg. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Direktionssekretärin

"average but not cheap"

3
03/07/2017

We stayed here and the room was good, breakfast was also good however one huge disadvantage, the underground railway runs directly below the hotel so that gave you a rumble every few minutes. Don't know what it is like higher up in the hotel but we certainly heard it on the 3rd floor. Staff were nice but the service from the bar on one afternoon was terrible. We wanted to sit outside, the guy took us out there and the seats were covered in bird droppings and he didn't even bother to clean it. very disappointing all round.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear JSVx, Thank you very much for taking your time and give feedback about your stay at our hotel. We will talk to the responsable department. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Nice hotel, great location, helpful staff "

4
20/06/2017

Hotel is very nice and clean, it's only 5 min walking distance from main train station and bus station and 10 minutes by walk from city hall, quiet area, good size room with comfortable bed, lovely and helpful staff!

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear AlexandrStrecha, thank you very much for your nice assessment. We are happy that you enjoyed your stay at our hotel and had a good time in Hamburg. We are looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Nice hotel"

4
14/06/2017

A nice clean hotel. The staff are also very welcoming and helpful. The rooms are very well kept and the bathrooms are also a nice size. The location is quite good as central station is a 5 minute walk away whilst there are plenty of places to eat and drink in the vicinity of the train station too. This is a good base for a city break and has most bases covered.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear James P, thank you very much for your nice assessment. We are happy that you had a good time at our hotel and enjoyed your stay. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Director´s secretary

"Nice hotel, Area a little sketchy "

4
06/06/2017

I was very happy with my hotel room and the staff was very courteous. The hotel room was clean and spacious. The ac system also worked well. I would have given it 5 stars but the hotel is in a slightly sketchy area - not terrible but a little sketchy. Walking to the hotel from the train station and from the city center requires you to walk along about 2-3 gritty blocks. I had to step over or walk around a couple of sleeping drunks each morning/nights I was there. Ive been around much worse but just wanted to be honest on my feedback for those of you who don't like that type of environment. But if that doesn't bother you, a great hotel to stay at while in Hamburg.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Christopher E, thank you very much for your nice evaluation. We are happy that you enjoyed your stay at our hotel. Our hotel is located about 5-10 minutes walk from the central station. Like in most big cities this area is embossed multi culturell which makes the character of a city. We are looking forward to welcome you again soon. Kind regards, Britta Mietzner Direktionssekretärin

"Comfortable and convenient"

4
04/06/2017

We had a great time in Hamburg, and this hotel made an excellent base. Just a short walk from the main station or in the other direction an underground station. Reception sold us a one-day Hamburg card which gets you discounts on the open-topped bus tours (recommended) and covers underground travel too. Hotel was clean and modern, breakfast was tasty with a fine selection at the buffet.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Alicia C, thank you very much for your nice assessment. We are happy that you had a great time in Hamburg and look forward to welcome you again soon. Kind regards, Britta Mietzner Direktionssekretärin

"New Year Holiday"

3
10/05/2017

Myself and my boyfriend stayed here for 3 nights over new year. The location of the hotel was slightly too far away from where we wanted to go to (restaurants, shops, sightseeing) but i would suspect that this would be good for a business trip. took around 20/30 minutes to reach where we had planned to go to. Staff were good and the food we ate one evening was excellent. The little bar situated near the restaurants was great although wasn't staffed all of the time so sometimes you had to wait for a bartender but only a slight negative. It was good value for money but consider the walk into the centre!

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear hannah2florence, thank you very much for your nice assessment. Our hotel is located about 5-10 minutes walk from the main station and the central shopping streets. We are happy that you enjoyed your stay and look forward to welcome you again soon. Kind regards, Britta Mietzner Direktionssekretärin

"Good for business"

3
30/04/2017

This is a good hotel for business travel but wouldn't recommend as a holiday. It is clean, comfortable and convenient to get to the centre. Rooms are relatively small but do have a reasonably priced mini bar. Staff friendly.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Jaclyn H, thank you very much for your good assessment. We are happy that you had a nice stay at our hotel. Looking forward to welcome you again soon. Kind reagards, Britta Mietzner Direktionssekretärin

"Nice classic hotel"

3
26/04/2017

The staff is friendly and the room was nice an clean with a Little sweet on the pillow every night. The size of the room was surprisingly big - perhaps they gave us an upgrade? And the bathroom was a bathtub was a pleasent surprise as well. The decor was a bit old school.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear lomaro, thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a pleasant time at our our hotel. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Direktionssekretärin

"Clean, Comfortable and Convenient"

4
19/04/2017

The hotel was located very near a main train station and Metro. Being first time visitors to Hamburg, we were pleased at how convenient it turned out to be for access to trains, metro and lots and lots of restaurants nearby. The front desk people were friendly and helpful from start to finish. Our room was compact, as expected in Europe, clean and well equipped. The shower was hot and strong, the bed comfortable, and all the amenities worked as hoped for. We had coffee, a safe, pants presser, and fridge. We felt it was a good choice and would stay here again - which I consider to be the real test.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear JAMES O, thank you very much for your nice assessment. We are happy that you enjoyed your stay and had a pleasant time at our hotel. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Direktionssekretärin

"Friendly hotel with comfortable room, close to city centre"

4
12/04/2017

The staff were friendly and helpful and were able to let us into our room early when we arrived. The room was clean with a comfortable firm bed with a small sofa, TV and minibar. The ensuite bathroom was good with a powerful shower. We didn't have breakfast and went to a local bakery which cost us €7 for two rather than €34. We were able to store our luggage here until we needed to leave. It is conveniently located about a 10 minute walk to the main station. A very pleasant stay.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear sir or madam, thank you for your nice assessment. We are happy that you enjoyed your stay at our hotel. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Direktionssekretärin

"Excellent location for tourists"

4
07/03/2017

The hotel was very reasonable and a good location. Coming from the airport I took the S Bahn to Hauptbahnhof (Central Station) and the hotel is literally 500metres from there. The hotel staff were lovely and the rooms were tidy, clean, comfortable and reasonable sized. In a city where you are going to be out of the room quite a bit, the room size doesn't really matter. The hotel does offer breakfast but we didn't avail. The hotel is in the St Georgi area which is a few metro stops from the Reeperbahn which is the heart of the social scene for younger travellers. We found this hotel and St Georgi was actually better for gay travellers.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear PMcDonald, thank you very much for your nice assessment. We are happy that you enjoyed your stay. Kind regards, Britta Mietzner Direktionssekretärin

"Good location, great value, clean and quiet!"

4
11/02/2017

We stayed here during a short visit to tour Hamburg. We drove and the hotel had nice secure on-site parking. The rooms were standard European rooms and very clean and comfortable. The subway/metro is about a five minute walk from the property and also close by is a fabulous Italian restaurant that the staff can guide you too. Recommended as a great value hotel.

straphael1, Dirketionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear ElmerSan, Thank you very much for your nice assessment. We are happy that you enjoyed your stay at our hotel. Looking forward to welcome you again soon. Kind regards, Britta Mietzner Dirketionssekretärin

"Fantastic hotel"

5
22/01/2017

Really enjoyed my stay here. Staff could not have been more helpful even after a mix up in the bookings found us 2 more rooms in an instant. Food on offer at breakfast time was plentiful and delicious. The hotel also has a rather nice bar area. The rooms are stylish and modern. The hotel itself is only a 5 minute walk from a large train station so is handy for getting about the city.

"Excellent Stay"

5
22/01/2017

We stayed here this weekend for a short city break, it was an excellent stay. It is very convenient for the Hamburg Central Train station, literally a 10 minute walk. The staff were very helpful and friendly, even speaking in english (our German is very limited). The room was very well decorated and had all of the luxuries that you would expect from a Best Western hotel. The room wasn't overly large but was acceptable for what we needed. The bed was extremely comfortable. we would certainly visit again.

"Good basic hotel, convenient location"

4
28/11/2016

Stayed for 3 nights during our first visit to Hamburg. The hotel is about 10 mins walk from the station (we got a train from the airport to the central station which took about 25 mins). First impressions of the area - a bit rough at night. Had I been staying here with another female i wouldn't have liked to do the 10 minute walk into the city centre. The room was not ready until 3pm so we left our bags and went to explore the city. When we were able to check in we found the room fairly small but perfectly comfortable for a short stay and also clean. There was a walk in wardrobe and small fridge, trouser press, tea and coffee, complimentary chocolates and water. We were on the third floor (out of 5) and felt some vibration/noise from the u bahn but not enough to disturb us. The bathroom was small but again clean and there was no bath but the shower was nice and powerful. One tip - there is a hair drier however it cuts out after 5-10 minutes use then has to 'rest' before you can use it again. Having long, thick hair I found it a bit of a pain to use and in hindsight would have brought my own. We loved Hamburg and will be recommending it to friends and family. The transport system is great and there is a lot to see and do. We would recommend the Fish market and the chocolate museum where you get to make and take away your own chocolate. This hotel is a great place to use as a base and is a good average hotel and we would stay again.

"Good value for money - close to the central station"

4
21/11/2016

Cheap parking in the hotel parking lot. Friendly staff. Nice and clean. Standard rooms are rather small but well furnished. Beds are fine and so is the bath room. Walking distance to the central station and pedestrian streets

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear SorenW12, thank you very much for your nice assessment. We are happy that you enjoyed your stay at our hotel and our central location. Looking forward to see you again soon. Kind regards, Britta Mietzner Directors Secretary

"Perfect location for city visit"

4
07/11/2016

The hotel is in a great location, it's easy to get to from the airport and you can walk or go on a short train journey to all the sights. The decor is very dated but the beds are really comfy and the rooms were very clean. It hasn't got the wow factor, but is great for a clean, comfy stay.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Frankie R, thank you very much for your assessment. We are happy that you had a good time at our hotel. Looking forward to see you again soon. Kind regards, Britta Mietzner Directors secretary

"Excellent Service in an Accessible Location"

5
23/10/2016

My husband and I stayed here for a long weekend in the city of Hamburg. The hotel is in a great location - just a couple short blocks from the main train station and easily accessible by foot. The hotel staff greeted us warmly. Although we arrived well before check-in time, they allowed us to check in since there was a room ready! We booked a comfort double room, and it was so comfortable and spacious. There was a complimentary bottle of water, sweet treats on our pillows, and a hand-written welcome note. Aside from the small entryway and closet, there was a sleeping area with bed, nightstands and television, and then an additional sitting area with couch, desk, and television. Off of that area is the bathroom. For two adults, this amount of space in a European hotel felt luxurious. The furnishings were all new and well-kept. The bedding was comfortable, the towels were fluffy and large, and everything was clean. The hotel staff was helpful in answering all of our questions about the city, including restaurant recommendations. It was easy to travel from the hotel by walking to the metro or train station. We ate breakfast there one morning, and found it to be a good value for the convenience. The serving staff was friendly and quick to refill our coffee cups. Upon checkout, the hotel stored our luggage so that we could explore the city luggage-free on our last day. And they gave us each a chocolatey sweet before wishing us well on our travels. The Best Western St. Raphael is a perfect hotel in Hamburg, whether traveling for business, couples, or family, this hotel and its talented staff will meet all your needs. I highly recommend it and would definitely stay here again.

straphael1, Direktionssekretärin at Best Western Plus Hotel St. Raphael, responded to this review
Dear Jeannie86, thank you very much for your nice and detailed assessment. We are happy that you enjoyed your stay. Looking forward to see you again soon. Kind regards, Britta Mietzner Directors secretary

"Better than decent - good value"

4
14/10/2016

Rooms are nice, clean and comfortable. The best way I can summarise is to say that nothing is particularly memorable and everything is "correct". The building is well maintained, rooms are comfortable, clean and offer everything you expect. If I were to return I would feel confident there would be no unpleasant surprises.

"Good value"

5
05/10/2016

Nice hotel with a good value for Money. The bed was a bit hard. Very fresh and clean bathroom. Internet was a bit slow. The bar was typically German. If you travel for business, choose a hotel close to your next day appointment, since the traffic in Hamburg is terrible. Took me more than 1 hour to go 15 km.

"A neat hotel very close to the main station"

4
27/08/2016

I sumerize not great but good enough. The hotel is located at the very convenient area: only 10 mins-walk to hbf (the main station) and the city center to enjoy shopping, sightseeing and dining out although you might not feel too safe if you were a woman alone, walking around the hotel at night. The hotel itself was neat. The bathtab was huge and the sleeping quality was decent. The room was very clean and the breakfast was good and the staff was helpful.

"Very good hotel and location; suggest to avoid the cheapest (smallest) room"

4
02/08/2016

The hotel itself is excellent: clean, nice staff, good breakfast. A few (approx 5) minutes to the Underground station to catch the train direction center and most of the attractions (direct train to Landungsbruecken or St. Pauli). I have made a mistake and reserved the smallest/cheapest room which was realy tiny (size of a bigger walk in closet). Therefore suggest to all traveller to be less stingy (he he) and take a larger room (standard?)

straphael1, Verkauf & Marketing at Best Western Plus Hotel St. Raphael, responded to this review
Dear CroCat, Thank you for your good review. We are delighted that you enjoyed our hotel. We have different types of rooms of different sizes. Ask your next book like it. We are pleased if we may again welcome you on your next stay in Hamburg. Best regards Isabell Bemfert Sales & Marketing

"Very good stay at the St. Raphael"

4
17/07/2016

The décor of the room was classical but cozy. With the curtains closed, a comfy chair there plus a book and coffee and tea making facilities it made for a very cosy stay. Very well situated. The neighbourhood doesn't have the best reputation but it never bothered me. The choice of restaurants there is amazing. At Lange Reihe a good choice of bars too. The city of Hamburg is stretched out and there are very different neighbourhoods, from sleazy to chique. St. Georg really appealed to me. The only thing I didn't like about the room was the noise the ventilator makes in the bathroom, not relaxing when you take a bath. Staff were very friendly and I when in Hamburg I will return.

"Great hotel & friendly staff"

5
10/07/2016

Very good located hotel in Hamburg. Near the station & underground and with excellent places to eat just round the corner (Lange Reihe). The staff were all very friendly and helpful. Our room was very quiet.

"Nice & Clean Hotel for short stays"

3
01/07/2016

Frontdesk staff was very helpful and kind. Also we had a large and comfortable room. The hotel is 15-20 minutes walk to city center and just few minutes walk to train station. In general, this is a nice & clean hotel for short stays.

"Great hotel and nice staff"

5
25/06/2016

We loved our stay in this hotel.. Walking distance form the main bus stop and train station. Minutes away from St Pauli by tube. The rooms are comfortable and clean with nice beds and great pillows, the staff are always willing to help and are more than happy to give advice. The rooms are a little small but should not put you off from staying here as it is not unbearable!

"Good stay in Hamburg"

4
21/06/2016

This is a good business hotel quite close to central station Hamburg. Friendly staff and nice beds. The breakfast was ok, common German type. neighbourhood is ok, very quiet. I can recommend this hotel.

"nice location"

3
30/05/2016

The room is a little bit small.The staff is nice. The location is nice but a you feel a bit anxious since there are a lot of migrants around. But it's close to the train station and you reach to important points in the city on foot. The breakfast is very expensive though.

"OK, a little dated, convenient location for ZOB and Hbf"

3
26/04/2016

This hotel is located about equidistant between Hamburg Hauptbahnhof and Berliner Tor S-Bahn station, and almost opposite the ZOB (central bus station). The hotel itself is a little dated, especially in the reception area, lifts, stairwells and corridors. The room itself was alright, quite possibly been quite recently renovated. The bathroom in particular looked brand new. The room has all the usual things you'd expect - tea/coffee, TV, minibar, wardrobe, safe, etc. The bed was comfortable and I slept well both nights. Free wifi in the room. Staff were polite and helpful and spoke good German and English. There was one issue when my room safe refused to open - the Hausmeister came and opened it for me with no issues. Overall an acceptable base for exploring the city.

"A good base"

4
20/04/2016

10min walk from the main station, 5 mins from the bus station and main station south on the u bahn. Very stylish inside, friendly staff and a generally nice hotel. The area you walk through to get to the hotel is not exactly beautiful but we didn't have any issues. The rooms are small and the beds come only as doubles - even though we requested a twin room. The bathroom is a fair size, good walk in wardrobe but there isn't room to pass each other when walking round the bed. I would use the hotel again as the price and location was good.

"Nice hotel, close to everything"

4
20/04/2016

This was a nice hotel, close to Hamburg hbf train station. There is a "Real" supermarket accross the road & Lidl supermarket behind the hotel approx 500 m. The hotel room was comfortable, a bit on the dark side. Bed was comfortable. Both room & bathroom were clean. Water flow was good. Not the most modern bathroom but still nice. Hotel staff were friendly and helpful. We walked from the hotel to most attractions, the city was easy enough to navigate by foot. Docks area was a little further by foot, but as you passed attractions & stopped to look, you forgot about the distance. .

"Lovely hotel"

4
08/04/2016

We stayed for two nights and was not disappointed. The location was perfect for the train station but not close to be disturbed by noise/traffic. We didn't eat here as there was so many different cuisine's in the area we had to try. Gorgeous little pub in the lounge. Room could of been a bit bigger but was adequate, mirrored furniture made it feel bigger. Bed was super comfy and bathroom sparkling clean. One negative point is the only English language TV channels were BBC business news and CNN, could of done with couple more. Staff were friendly and helpful.

"What a stink!!"

1
14/03/2016

This is a smart hotel with very friendly and efficient staff. Unfortunately our stay was blighted by an awful smell from the drains which was very unpleasant. We mentioned it to the staff but nothing was done. I wouldn't say it ruined our weekend in Hamburg but having to open the window for 10 minutes when it's near freezing wasn't good.

"Ok Hotel"

3
03/03/2016

Clkean rooms, we had fairly small room but it was ok. What was terrible was the fact I had to wait 10 minutes for a beer. She made it, walked away for 2 minutes, refilles it and walked away again, another top up and walked away. Anoying. I told her, does it really need to take 10 minutes? She ignored me and did the serving extremely slow.

"Terrible to sleep in a Smoking room as a Non Smoker!"

1
18/02/2016

I stayed for 2 nights in this hotel and was awful. We received a room for Smoking people. When we did the reservation we did not have any option to choose a non-smoking room. I needed to call twice the reception to ask if they can change the room. The answer was that I need to pay extra and they cannot help me! Very unpolite and careless personal! When I arrived home, ALL my clothes (including Pyjama) were smelling like smoke! Unbelievable! It never happened to me. So, please be careful when you make a reservation at this 4 stars hotel because I had a bad experience! :(

"Hamburg new year"

5
17/02/2016

Lovely hotel, friendly staff near to city centre 10 minute walk, rooms very clean comfortable and spacious, had new years buffet meal and well worth the money spoilt for choice, wonderful city with beautiful atmosphere and architecture, overall a relaxing 5 days, the only disappointment was that the german Xmas markets ended on new years eve so if wanting to see them make sure you book prior to that

"Nice for the price "

4
20/01/2016

Maybe it was the time of year but every hotel I researched seemed quite cheap... I picked this because of the central location and I had stayed at a BW before without issues. This hotel did have the feel of the 1970's about it although staff were polite freindly and facilities clean. I sat in the tiny hotel bar for an hour or so which was empty but pleasant enough. The room was spotless and bathroom lovely and cosy.. I would probably try another hotel next time only because of the variety on offer.. Nothing bad about this hotel... But nothing amazing either.. Good location though.

"Great location"

5
06/12/2015

We stayed here for one night. It's located very close to the central train station - within easy walking distance. The staff were very friendly and made check in and check out very easy. The room was really nice. The bed was very comfortable and the bathroom was very clean. We would stay here again.

"Always when I go to Hamburg"

4
20/11/2015

I love this hotel. So convenient to St. Pauli and the area is nice. Every time I visit Hamburg this is where I stay. Rooms are tiny but I only use it to shower and sleep. I never even turn on the TV when I stay.

"Good choice"

4
08/11/2015

I stayed here1 night with my wife (they were full for the weekend so we had to move to another hotel). It is near the Main Train Station. Although there was renovation work going on, we were comfortable. Especially the breakfast menu is rich and nice.

"Good hotel "

4
06/11/2015

I stayed for couple of nights with family and we got interconnected spacious rooms . Locations very close to main station. Breakfast is having good variety. Only problem is there is no ramp at the entrance in the hotel and when you have luggage you have to lift it up up to the reception .as you can't carry it by wheels. They should look into this. Internet was free and with good quality.

"Very nice hotel only 5 min walking from central station"

5
28/10/2015

Was staying there for 3 nights in single room. Very nice hotel on very good location, only 5 minutes walk from central station! Friendly and polite stuff, clean and good sized rooms, wifi free and available in all areas! Recommended and probably would stay there again!

"Tiny rooms"

2
15/10/2015

I just came back from a trip in Hamburg , i stay at the hotel four nights but my company made the mistake to reserve a single room....Singles rooms at this hotel are so tiny that 1st i heart my back in the TV set 2nd you couldn't walk 3d you couldn't see TV when lying on the bed because it is very near and you see everythink black. But the worst was the closest 3 shirts one blouse and it was full!!!!

"Nice an friendly Hotel"

4
14/10/2015

We stayed at St. Raphael 5 times, and it has always been a pleasure. Nice a friendly staff, good a clean rooms, with comfortable beds, great breakfast Parking in the street or the hotels own parking space behind the hotel

"Very good hotel , very close to central bus station and central train station , very polite"

5
15/09/2015

Very good hotel , the room was very comfortable and very clean , the food was very good ,the connection with the hotel staf was very good ,close to central bus station and central train station , a lot of parking space

"VERY CLEAN business hotel "

4
04/09/2015

This hotel is not in St Georg, it's a ten minute walk from there, through a not great neighbourhood! It's five mins from the train station though, which makes finding it easy. The rooms are safe but really clean, especially the bathrooms, which look brand new! Nothing else in the hotel is remarkable, the reception & restaurants are tired & stuck in a time warp. To get to the business area of Hamburg you need to walk past the station every time, which is not a great area of such a nice city.

"Super breakfast"

3
05/08/2015

I was here two days: the hotel is ok maybe a little bit old. It's in the St.Georg area: in this period the area is full of immigrant. The room was ok but with a strange smell, probably a no polite client smoked in. Advantage: near the train station and 10 minute walk from the center. The breakfast was huge

"Basic rooms"

4
30/07/2015

Stayed here for 2 nights. it is in a good location right near the hauptbahnhof which is very convenient. it is about a 5-10min walk from the train station but easily accessible. The staff were nice. Only downside the room was quite small and the noise was loud outside as we were only on the first floor. Walking back late at night can be a little bit scary because there are Sudanese people everywhere and they can be a bit intimidating. No real issues though just something to note down.

"Basic, nice, good location"

3
26/07/2015

Nice hotel, in a good location. Breakfast was super. Nice staff, and you can buy different kinds on tickets at the reception. Hotel was quiet and we were able to relax well. Not a long way to metro and train station, short walking distance. Wi-fi worked well.