Best Western Hotel Hamburg International,  Hambourg

4.0/5  - based on 276 guest reviews.
Hammer Landstrasse 200-202, 20537, Hamburg, Germany - See map
+49 40 210430 +49 40 211 409

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 277 traveler reviews
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Enjoy your stay at the Best Western Hotel Hamburg International. This comfortable hotel is conveniently located just 11 kilometers from the airport, four kilometers from Alster Lake and six minutes from the main station with the underground. Our spacious public areas include a Globus restaurant where a bountiful breakfast buffet and specialties from the region are served. Enjoy a snack in the 'Bierstube', our cozy bar or, a drink in the lobby lounge. Complimentary parking and conference facilities are also available. The guest rooms at the Best Western Hotel Hamburg International are equipped with cable television with in-room movies, coffee maker, telephone with dataports, work desk, hairdryer, refrigerator and mini-bar. Enjoy your stay.  

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Room 1

Guest reviews


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based on 277 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
61
Verygood
 
147
Medium
 
56
Poor
 
11
Horrible
 
2
Business Business 59
Couples Couples 109
Family Family 44
Friends getaway Friends getaway 31
Solo travel Solo travel 33
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Hotel Hamburg International,Hambourg
  • 4
    « Good hotel »

    A smart , modern and very clean hotel that lies to the east of the city. We found the staff to be friendly , welcoming and helpful. Our room was comfortable and contained all usual the refinements you would expect from a Best Western. The en-suite was excellent and the beds gave a goo nights sleep. The only downside for us was the location. If you are travelling from the airport by taxi or shuttle bus then there is no problem. If not then you have to get the train to Hasslebrook then take on a walk for twenty minutes for the rest of the way. That said once you are book in getting to the centre of the old city is easy as there is an underground station opposite . The train from there can get you to within a few hundred metres of the Rathaus. And from there you can walk down to the dock side, which is well worth seeing. If we ever decide to return to Hamburg we would be happy to stay at this hotel again as the price represented good value for money.

    2
    « Old and Tired »

    Hotel is clean, but old and tired. Rooms have no air conditioning, no safe, no fridge, no iron or ironing board, WiFi is not secure, no effective double glazing. You pay for room up front - nobody does that anymore. Very noisy at back end next to gym. Had to move rooms - no assistance offered. When I suggested that if I couldn't move room I would have to move hotels and ask for money back they went on attack - not hotels fault, no money back! New room, although clean, smelled - old smoking room and the smell is ingrained in fixtures and fittings. Needs gutting and bringing into the 21st century

    2
    « You better arrive in time... »

    To be honest I do not normally write my opinions but in this case I felt that I had to. Hotel was correct, meaning that the room was nice and clean but I would not have expected less paying 124 € per night for a double room of single use. Our flight connection in Dusseldorf was cancelled so we paid a call to the hotel informing them that we would arrive around 22:30. The answer of the receptionist was ?Very well but I will cancel the room at 23:00?. I tried to explain that the reason why I was phoning here was because we had suffered a flight cancellation due to Air Berlin's strike and this is the reason why we were arriving later than expected. Here answer was again ?Very well but I will cancel the room at 23:00?. No way to convince her. We arrived in Hamburg and the GPS showed that we were going to arrive to the hotel at 23:05. Therefore we paid a new phone call to the hotel and the same lady answer was unforgettable? ?You will call me in 5 minutes and let me know that now you arrive at 0:00?. Travelling is not always easy and with this disposition even less. Guarantee the reservations the way you want but do not leave the people that have had a really eventful trip in the street in the middle of the night!

    4
    « best western international hamburg »

    If I would come to Hamburg again this would be my hotel of choice. Clean, quiet. Excellent service. Good value. Delicious breakfast buffet. Attentitive staff. Bathrom is a bit small for a big person, but functional. Close to subway.

    4
    « christmas market »

    Stayed for 2 nights start of december 16. Hotel is a few mins walk from the city centre alongside a mian road not far from the main station. city is nice and alot to do there at day or night. we got the train from the airport which was only 3 euros or so. and took about 25mins. xmas markets are good but i'd recommend going to the DOM for a night as that has much better nightlife & a bit more of an adult xmas market. food and drink is about the same cost as in the UK.

    5
    « Good deal »

    Although expensive I consider it was a good deal for Hamburg in the Christmas period. The breakfast was expensive and not included. The bedroom was big, clean and confortable. Near the underground we reached the centre very quickly. Poor wifi.

    3
    « Good »

    Breakfast not included in price. No air-conditioning. Rooms very clean, with comfortable bathroom and bed. Parking spaces available which was great. The staff are all very nice and the employees at Reception desk are very helpful and most importantly speak English which is not so common in Hamburg. The hotel is situated in the outskirts but still close to the centre by car. There are certain times when the road is very busy but at night it is very quiet.

    3
    « Nice staff, strange layout »

    The hotel staff was nice, the restaurant nice , but the layout was odd. You walk into the lobby, all appears to be okay , then you have to go outside to get your room, in a courtyard. It put me inmind of a drive up motel.

    4
    « Good hotel near the metro station »

    The hotel gave us all we needed. The railway line is conveniently nearby and that brings you to Hamburg central without any inconvenience. The staff at the hotel were great. The room was just what we needed for the one night stay.

    5
    « Excellent hotel and staff »

    We stayed here on two occasions , the first time before visiting Berlin for 3 days and then coming back. First, young lady checked us in, with lots info and excellent friendly manner, later In the restaurant we met an Indian lady who was again excellent . On our returned we were met with a very warm welcome and jokes as if we were part of the family. We maybe shouldn't mention names but Thank you Sandra and staff. Hotel was in a very nice location, and we were pleased with every thing. July 13th 2016 Pete and Ann

  • 3
    « Not bad »

    The hotel is a bit far from the centre, but it has good connection by metro (direct line to Rathaus). It is a bit old. The staff is helpful, the bar-tender in the bar is a bit lofty but it is bearable. The restaurant is good with good food. The rooms definitely need renovation, though they are comfortable and internet access is provided. They could upgrade the experience if they want to keep customers.

    2
    « Saved by an amazing staff »

    The hotel is very outdated. The rooms were like a sauna. I had to ask the front desk for a fan. For the price, it's a rip-off. This was a one hundred and fifty euro hotel that should be more like sixty a night. That would still be high. The bright spot is they have an amazing staff. I can't say enough nice things about them. They knew the sites in Hamburg and helped point us in the right direction. The front desk was amazing with my children. Overall, over priced.

    3
    « Way beyond its haydays »

    When arriving on a rather hot sunday afternoon, the building already promised at first sight some unease in the stomach, which grew during the checkin process. The guy at the reception was not really familiar with German language and not very helpful in explaining, that the bar and restaurant are closed and if we wanted cold refreshment, we should walk to the end of the floor for the vending machine. The room itself proofed the first impression. Furniture absolutely worn out, no safe, no fridge and no aircon, temperatures in the room estimated at 28°C. The only 'highlight' was the bathroom, which was obviously modernized recently - however it was so small, that only one person just could stand in front of the sink. Cleanliness was ok, breakfast also. Views from the window into the noisy backyard - because of the high temperatures we had to keep the window open all night and the noise in the early morning threw us out of bed rather quickly. Disgusting is the fact, that whenever we used the main entrance of the hotel, we had to walk through a stinking cloud of tobacco smoke - the smokers yard was just besides the entrance door and frequently used...

    3
    « Rather shabby »

    The hotel was rather below average compared with other Best Western hotels. The rooms are located around a back yard and it had the atmosphere of a motel. Two rooms had one entrance and it was quite noisy.

    4
    « Good Hotel »

    A very pleasant hotel and its location. The crew was helpful. Breakfast had a vide selection of cold cut and hot meals. Room was space full and clean. Close to communication to the center of the city. Singel trip on the u/ban Euro 1.50

    4
    « A very good place to stay »

    I liked this Hotel, it was in a perfect location for me and the room was great, breakfast was second to none and the restaurant in the evening was very good. The staff are very helpful and friendly. I would stay here again.

    4
    « Good value for money »

    I was a little worried about staying here as I normally stay in the Boettcherhof and have heard a couple of iffy reviews from colleagues. I can only say that my experience of the hotel was very good, from the greeting by the reception staff to the breakfast in the morning (plenty of choice). The rooms were a good size and not red hot as with most hotels in Germany, bed comfortable, so I had a good nights sleep. Nice little bar with a big TV, great for the mid week sport. I will probably stay here again rather than the over priced Boettcherhof.

    5
    « Family holiday »

    This hotel was absolutely fantastic. The hotel staff were superb. Especially Sandra. With 2 young boys 5 and 1 it was difficult to occupy them. Helped with directions, advice, maps and by being very helpful and welcoming. Would definitely visit again. The rooms were great, spacious and very clean. The cleaners left sweets for the kids everyday after they had cleaned the room. We had medication that had to be refrigerated which this was not a problem. The location was super. Not even 10mins from the U-Bahn.

    3
    « Fair for price - good food »

    This hotel was sufficient for our purpose - a place to stay near to the hotel whilst on business. Location is great in that sense however there didn't seem to be a lot else nearby. On the plus side the food was great and the staff were extremely helpful when required.

    5
    « Very Good and very friendly staff »

    Me, my wife and 2 toddlers stayed here for 3 nights in February 2016, and all i can say is... Excellent. The staff couldn't have been friendlier or more helpful. Yes the rooms are quite basic, but more than adequate for what we required. We had a family room out the back of the hotel which easily took the double and 2 singles leaving plenty of room for the kids to play. Bathroom was lovely, and felt very fresh. I must add here, the cleaners that came round every day were certainly my boys favourite, as every day they had a new packet of sweets on their beds!! Parking was free in the courtyard, but we opted to pay the 10 euro fee every night to have the car securely parked in the hotel garage. Also it was easier to unload/load the car up as the garage was closer to our room. The restaurant and bar were lovely, and the bar staff were exceptional... talking to our children and asking them if they had had a good day etc etc... The hotel is conveniently located near to the U-Bahn which makes getting into the city very easy. All in all, if we visit Hamburg again, we wouldn't hesitate for one second going back here. Thank you to every one there that helped make our stay much more comfortable.

  • 3
    « Needs Refresh »

    Stayed here in October 2015. Front desk was very helpful however the WIFI was terrible, the hotel needs a refresh, still using keys, my heating system broke down, the towels were worn. There were lots of disturbances during the night from outside the hotel. Overall I believe the hotel is very dated, unless its an European thing. For the price I paid I probably expected something a bit better.

    3
    « Fair for the price »

    Hotel was very easy to find, area seems okay. There was free parking available in back or for 5 euros you can park in the parking garage. We stayed in room #10, had a gigantic key lol. Even the bathroom have some pretty old style huge keys. The room was clean, cozy, the bathroom was great. It is cold now here but I don't believe the hotel had air conditioning, our window was open when we arrived. Had dinner at the restaurant, food was great. We didn't have breakfast included but it can be purchased for 13 euros. Here are some downfalls: The hotel walls are definitely not sound proof The Internet was bad ): wifi really didn't work well. When it did only worked on browser could not load apps. Also it really only ever worked late at night or 6 am when no one was using it

    4
    « Very good a must to book. »

    Located few minutes walk from Underground system.Reasonable size of room for a family of 4.Very well speaking English the receptionist which helped us during everything we asked during our stay.Good area around even Lidl outlet nearby.The only thing is rooms without A/C which when we were there it was very hot.

    4
    « Good hotel »

    Was here for one night, on our way to Berlin. Good and comfy hotel. Good breakfast. Welcoming staff and good wifi connection. Cheap, and a parking area in back (good for us with cars :D ) Supermarket around the corner and a gas station as a neighboor

    5
    « Hamburg Harleydays »

    Nice smal hotel , with NICE place for bikes in theyr garage , breakfast was good hot and cold food Littlebit outside centrum but not much with taxi , fits this hamburg harleyday god for me and my friend , they also offer to take care of our bagage because we arrive early , and rooms was not finish

    5
    « Highly convenient »

    Pleasantly refurbished Hotel, convenient Location, free car park, 5 metrostops from City Center, excellent breakfast, friendly staff, clean and well equipped rooms, good acoustic ilsolation in front rooms, if windows remain closed. I can't but recommend "Hamburg International" to all those who do not intend to spend all their savings on a good night's sleep im the City.

    4
    « Steady and reliable quality hotel »

    Best Western Hotel Hamburg International lies in a quiet yet easily accessible area in Hamburg. Hotel it self is like Best Western hotels usually, well run, comfortable and good value for money. We enjoyed our stay here.

 

Getting to the hotel ...

All directions
·From: the south. Direction Berlin/Luebeck, exit Hamburg Billstedt. Take the city freeway direction to City Center, take the Schurzallee on the right hand side to Hammer Landstrasse, turn left at the traffic lights into the Hammer Landstrasse. The Best Western Hotel Hamburg International is located on the left. ·From: Lubeck. Take the highway to Bremen/Hannover, take the exit Hamburg Billstedt to the City Center. Take the Schurzallee on the right hand side to the Hammer Landstrasse. Turn left at the traffic light into Hammer Landstrasse, and the Best Western Hamburg International is on the left. ·From: the main station. Hamburg Hauptbahnhof, by train. Take the Underground No. 2 direction to ...

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