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Inn at Great Neck, BW Premier Collection Hotel, Great Neck

4.5/5  - basé sur 437 notations.
30 Cuttermill Road, 11021-3111, Great Neck, United States - See map
Inn at Great Neck, BW Premier Collection - The Inn at Great Neck, BW Premier Collection is a luxury, boutique-style hotel conveniently located on Long Island’s beautiful and historic Gold Coast (North Shore) in Nassau County. The Inn at Great Neck, BW Premier Collection is ideally located in the center of Great Neck. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Exceed Your Expectations! The Inn at Great Neck, BW Premier Collection® is a privately owned and operated luxury boutique hotel on Long Island with 85 Deluxe Rooms and Superior Suites in the heart of Nassau County. In addition, the hotel has meeting and banquet event space to host and accommodate up to 200 guests. The hotel is conveniently located on Long Island’s beautiful and historic North Shore, also known as the Gold Coast amongst the tree-lined streets of Great Neck. The hotel showcases a unique Art Deco décor throughout the property commemorating the rich history of the roaring 20’s Jazz Age on Long Island, as the hotel itself is located in what F. Scott Fitzgerald referred to as the West Egg in his novel, The Great Gatsby. The Inn is also located less than two blocks from the Great Neck Train Station, from which guests can take a train directly into New York City in approximately 25 minutes. The hotel’s owners and operators have been in the Long Island hospitality industry for over four decades. For over 20 years, the Inn at Great Neck, BW Premier Collection® has been dedicated to the family philosophy of providing guests with unparalleled service in a welcoming and comfortable atmosphere. The hotel’s commitment begins at the prelude to your stay and carries on in your fond memories of the Inn at Great Neck due to the Inn’s commitment to superior customer service and exceptional accommodations, amenities and services. The Inn at Great Neck, BW Premier Collection® offers a variety of accommodations to meet the individual needs of all their guests, including the corporate, social, leisure, and extended stay traveler. Whether you are looking for space to stretch out, relaxing in-room luxuries, suites with king size beds or adjoining rooms that offer proximity with privacy, the accommodations will exceed your expectations as one of Long Island’s top rated hotels. The Inn at Great Neck, BW Premier Collection® takes pride in offering our guests modern conveniences in an atmosphere.

BW Premier Collection

Inn at Great Neck, Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 438 guest reviews
NOTE ISSUED
Excellent
260
Very Good
106
Average
43
Poor
12
Terrible
17
REFER TO NOTICE
Business Business
128
Couples Couples
90
Family Family
135
Friends getaway Friends getaway
33
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"The Best Best Western at which I've ever stayed"

4
07/11/2018

The room was very spacious, with a small kitchenette, desk, make up table, large bath and room to do exercises on the floor. Three large windows filled the room with light and it was nice and clean. At breakfast they offer a choice of buffet at the lobby bar, or a sit down restaurant with full menu. I asked to add spinach to my omelette (it's not listed on the menu) and voila! Fresh spinach was generously incorporated. I even liked the turkey sausage, much to my surprise. Both check in and check out were effortless, and the shower was strong and a perfect temperature. Here is why they did not get 5 stars: the mattress was soft and the pillow hard (I prefer it the other way around), the room was a chilly temp and took all night to warm up, and the towels are scratchy.

Exploration753625, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your review of the Inn at Great Neck! We are happy to see you enjoyed your stay. We are glad that you enjoyed your guest room. My staff and I like to think of our hotel as your home away from home. A small oasis to return to at the ned of the day. We offer some of the comforts of home to our guests to make their stay memorable. We are thrilled you enjoyed your room. Thank you for joining us for breakfast. We offer a delicious selection for our guests each morning. Our staff is always happy to try and fulfill any requests you may have. We are happy this was to your satisfaction. Our staff work diligently to assure that each guest has what they need to enjoy their stay, while providing courteous and friendly customer service. We are glad this shone through. We apologize for any inconvenience you had with the thermostat. Please know our staff is available to tend to that for you should you have liked it looked at. We look forward to welcoming you back for the opportunity to earn a fifth star. Until then. Thank You, Nick H. General Manager

"Poorly run and shabby"

2
21/10/2018

We stayed at the Inn at Great Neck for two nights, and received no housekeeping services during the day between the two nights. No housekeeping means no fresh towels, no made bed, and no coffee available for the next morning's in-room wake up. Maintenance was not keeping up with deterioration. The lamp behind the one comfortable chair in the room was broken, the shower curtain was coming unhemmed, and in the bathroom the GFI plug tripped whenever it was used. The rusty spots on the baseboard heating in the bathroom had not been fixed or even covered with paint. The breakfast buffet was almost entirely out of food at 10 o'clock on Sunday morning. We had to wait 10 minutes to get scrambled eggs, bacon, sausage, waffles, and French toast. Right out of the kitchen even some of that was already cold. The people at the front desk, the room service waiter, and the valet we're all pleasant, and working hard to make our stay comfortable. They just don't have the facilities they need to support their efforts.

Exploration753625, General Manager at Inn at Great Neck, responded to this review
We are sorry to see that you did not enjoy your experience at the Inn at Great Neck. My staff and I work diligently to assure that our guests have all they need to enjoy their time with us. We take great care in seeing that each aspect of our hotel is well-maintained. Each day housekeeping cleans and inspects each room so that they meet our guests standards. They replenish supplies as needed each day. It is our standard to provide fresh towels upon request from our guests. Maintenance goes through the hotel to see that everything is in working condition and that there are no issues for our guests. Our breakfast staff maintains the items we put out in the morning. They assure that there is plenty of hot food for our guests and if there is something that a guest is looking for they are glad to try to accommodate any requests. It seems that we have fallen short during your stay and we apologize. Kindly contact me directly, Nick Horn General Manager, so that we may discuss your stay further. You can reach me at 516.773.2000 or at [email protected] We would like the opportunity to make things right with you. Our guests' satisfaction is of the utmost importance to us. I look forward to speaking with you. Thank You, Nick H. General Manager

"Disappointing"

1
13/10/2018

We arrived just before 5. We had to wait in the Lobby over 20 minutes for our room to be ready. Was not offered a drink or anything as we just saw there. Also, my wife asked for a feather free room. Was told it was. Got to room and pillows had feathers. Asked for feather free pillows and was told that pillows have “fake feathers”. Sounds like fake news to me. She then looked in closet and found a foam pillow they claim they didn't't have.

Exploration753625, General Manager at Inn at Great Neck, responded to this review
Thank you for your feedback of the Inn at Great Neck. We are sorry to see that we did not meet your expectations during your stay with us. When our guests arrive we do our best to make the check in process go quickly and smoothly. Unfortunately, on occasion there are circumstances beyond our control that can make the process take a bit longer than we'd like. The weekend you stayed, we were incredibly busy and had many guests that checked out. Housekeeping was working as quickly as they could to prepare each room with great care to be up to the standards that we like to put forth for each guest. We apologize for the wait you experienced because of this. We would like to assure you that none of our rooms have pillows with real feathers, as we try to be as accommodating as we can for our guests with allergies. When you brought this issue to our attention, we offered to switch out the pillows in the room with foam ones for your comfort. We are always happy to work with our guests. If there is anything else we could have done to make your stay better, please reach out to me directly, Nick Horn General Manager, at 516.773.2000 or [email protected] I look forward to speaking with you. Thank You, Nick H. General Manager

"Wish I could have stayed longer..."

5
12/10/2018

Highly recommend. Unfortunately, it is very popular for weddings so could not. Would definitely stay there and commute to Manhattan from nearby LIRR station on future trips. Thanks to the excellent staff and for a wonderful stay! First rate!!!

Exploration753625, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your stellar review of the Inn and Great Neck! We are thrilled to see how much you enjoyed your stay with us. We work diligently to assure that each guest enjoys a home away from home experience. We go about each day with a friendly smile and the hope to exceed expectations. We are thrilled to see this shone through and will proudly pass along your kudos to them! We hope that you enjoyed the comforts of your room and are happy to know that you were able to take advantage of our central location to much transportation, shopping and dining in the area. We look forward to welcoming you back for an extended, five-star stay next time you are in the area. Until then. Thank You, Nick H. General Manager

"THE PLACE TO STAY!"

5
24/09/2018

I cannot day enough positive things about this hotel! This is the place where I stay whenever I need to be in the area. The location is perfect (near all modes of transportation and close to all major highways). However, what makes this hotel ideal is two-fold. The rooms are lovely, well-equipped, and very well-tended to. Additionally, the customer service is outstanding! Special thanks to Briannie for finding me a perfect room in the hotel amidst a joyous wedding clientele! Her commitment to customer service was exceptional!

Exploration753625, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your stellar review of the Inn and Great Neck, Erika! We are thrilled to see you are a repeat guest. It is a true testament to our hotel and the wonderful staff that we have here. We work diligently to assure that each guest enjoys a home away from home experience. We go about each day with a friendly smile and the hope to exceed expectations. We are thrilled to see this shone through and will proudly pass along your kudos to Briannie! We are glad to see that you enjoyed the comforts of your room and that you were able to take advantage of our central location to much transportation, shopping and dining in the area. We look forward to welcoming you back for another five-star stay. Until then. Thank You, Nick H. General Manager

"A Hidden Surprise"

4
20/09/2018

The rooms are incredibly spacious and open. The staff is friendly and professional. A really nice recluse hidden away in Great Neck. Within walking distance of all of the main shops and restaurants of Great Neck (all of which are all Middle Neck Road). Within three minutes of the LIRR station; making getting in to the city a breeze for a day trip. The restaurant in the hotel “La Brasserie” is, much like the hotel, a nice surprise. A bit expensive, but the food is fresh and tasty along with the very friendly staff. My only issues with the hotel are as follows: -The lighting of the hotel always feels dark, barely lit. It feels like the dimmer switch is always on low. Sometimes this can lead to some confusion finding a room (my claustrophobia also kicked in slightly because of it) -They charged me $2 for a travel-size tube of toothpaste. Perhaps this is not atypical, but having forgotten basic hygienic products before, I've often found most hotels will provide them complimentary. The Inn does not, so be sure to pack all of the products you will need.

Exploration753625, Front Office Manager at Inn at Great Neck, responded to this review
Thank you so much for your stellar review of the Inn at Great Neck, Michael. We are thrilled to see how much you enjoyed your stay from our wonderful staff to our central location to shopping, dining and transportation. My staff and I strive to create a home away from home for each of our guests. We are here to provide a memorable experience and to provide everything our guests need. Our staff is the heart of this hotel and we are happy their friendliness and professionalism shone through. Please feel free to reach out with any concerns you had during your stay. You can contact me directly, Nick Horn General Manager, at 516.773.2000 or [email protected] I look forward to speaking with you. Thank You, Nick H. General Manager

"Pre-Honeymoon Bridal Suite Stay"

5
19/09/2018

My wife and I stayed at the Inn at Great Neck the night of our wedding. A number of or wedding guests also stayed at the inn. We had an excellent stay there. The bridal suite was large, clean, and set-up with celebratory champagne and rose petals. The hotel also set us up with a shuttle to and fro the reception site. The driver was on time and very professional. Anthony was extremely helpful in setting up the room block for us. At the time of checkout there was an error in our bill which was addressed in no time. Definitely would recommend to any couple getting married in the area.

Exploration753625, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your wonderful feedback of the Inn at Great Neck and our staff. We were honored to have been a part of such a special day. Our staff work diligently to assure that each guest has what they need to make their time with us great. They are happy to make accommodations if they can, as it is our guests' satisfaction that means the most. They are here to go the extra mile to see that everything is perfect. They are the heart of this hotel and we are thrilled to see this shone through. We will proudly pass along your kudos to Anthony. We are looking forward to more celebrations with you. Do join us again soon. Thank You, Nick H. General Manager

"Our Wedding"

5
08/09/2018

Just wanted to take the time to thank you and the rest of the staff at the Inn at Great Neck for making our experience truly special. From the moment we started planning your whole team made it easy to book the shuttle, bar, and guest rooms. Throughout this process you have been very attentive and quick to respond and it has been much appreciated. Besides the planning, the Inn at Great neck exceeded our expectations. Our guests raved about the bar/Lobby and the size of the rooms. Thank you for making sure the shuttle was on-time which allowed our guests to fully experience cocktail hour. The Late Bar was excellent! Our guests appreciated and enjoyed the pizza and it came out just as the guests were arriving. Michelle and I were late to arrive but the staff went above and beyond by cooking us some food after the kitchen was closed!! Our bridal suite was excellent! The complimentary champagne was much appreciated and the room was spacious and comfortable. The breakfast buffet the next morning was delicious as we experienced it ourselves and heard the compliments from our guests. Overall, we just wanted to say thank you for all of your hard work in making our day truly special!

, General Manager at Inn at Great Neck, responded to this review
Thank you for your excellent review of the Inn at Great Neck! We were honored to have been a part of your momentous occasion. My staff and I take great care in assuring that everything is perfect for our guests during their stay, especially our wedding guests. We know that amount of time and effort our brides and grooms put forth to make their day special. We try to take care of what we can, crossing Ts and dotting Is, so that our couples do not have to worry. The little things like shuttle service to and from the wedding venue can be a huge help so that our guests can enjoy their time without having to worry about getting back to the hotel. We are glad to see this shone through. Our rooms should be your oasis at the end of the day with some of the creature comforts of home to enjoy. We were happy to provide a champagne to continue the celebration! We are glad to know that you enjoyed our token of congratulations. We cannot thank you and your guests enough for all the kind words for our staff and the wonderful customer service we are known for. We look forward to welcoming you back again soon for another five-star stay. An anniversary perhaps? Until then. Thank you, Nick H. General Manager

"Parenst weekend at USMMA"

5
05/09/2018

An absolutely lovely stay from start to finish. Greeted warmly by both the valet and the desk staff. Valet could not do enough to help us get our bags out of the car and up to our room. Room was spacious, clean and welcoming. Loved the large bathroom and deep bathtub. Beds comfortable and linens high quality. Breakfast buffet had plenty of fruit and choices and the staff working it were lovely. Helpful and friendly! Temperature in the room perfect. My only thing I would say that could be improved - no ice machine? We had to call down to the desk to get ice. We will be back!

, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your excellent feedback, Lynne. We are thrilled to see how much you enjoyed your stay at the Inn at Great Neck during parents weekend at USMMA. My staff and I work diligently to provide great customer service for each of our guests. From the front desk, to housekeeping, to the breakfast staff, there is always someone to greet you with a smile and happy to help make your stay stellar. We look forward to welcoming you back again the next time you find yourself in the area. Thank You, Nick H. General manager

"Acceptable for a wedding"

3
01/09/2018

I recently had my wedding in Great Neck and therefore mainly chose the Inn at Great Neck for its location and convenience. Overall, my experience was OK. The staff were really great and responsive when it came to booking my rooms and setting up shuttle service for our guests and what not. The entire experience of booking the rooms and getting that set up was great. I blocked off several rooms in advance and had all the specific rooms figured out so that my bridal party could stay on the same floor (this was done months in advance). On the day of our reservation, I found that our rooms were moved and some people from the bridal party got moved to a different floor because a guest decided to stay an extra night? I don't know how it is that advanced reservations would be moved to accommodate later ones...Anyway, it was annoying but not the end of the world. My bridal suite was a decent size (I've been told that it runs on the smaller end tho). The room itself was clean enough and seemingly OK. However, I later found that most of the outlets did not work with my phone charger (standard plug) and only one particular outlet actually held a charge for my phone. Also annoying. There were also minor aesthetic things like broken cabinetry and lamps that didn't work that just made the room seem overpriced. With what we paid per night and with it being the bridal suite, I expected all the furniture to be intact and pristine condition. Also, the elevator was broken and 2 of my bridesmaids got stuck just going up and down continuously. Not the hotel's fault per se, but bad upkeep? However, the staff were overall accommodating and nice and they allowed us to extend check out for 1 room and that was appreciated. I didn't necessarily love the hotel but it served its purpose and I think it played a crucial role in allowing my wedding to go as planned.

Exploration753625, General Manager at Inn at Great Neck, responded to this review
Thank you for your review of the Inn at Great Neck, Yan. We are sorry to see that you enjoyed a less than stellar stay with us during your wedding stay. My staff and I set out to assure that each of our guests enjoys a great stay. We understand that each wedding has a lot of moving parts and we try to alleviate any added cares to our wedding couples. We are glad to see that our staff was accommodating to your requests during your stay with us. We apologize for the misunderstanding regarding your guests being able to stay on the same floor. We do try our best to keep our wedding guests together but unfortunately cannot guarantee this. We do hope that your guests were able to enjoy the rooms they had with some of the creature comforts of home. If there is anything else that could have made your stay better, kindly reach out to me directly, Nick Horn General Manager, 516.773.2000 or [email protected] I look forward to the opportunity to speak with you. Thank you, Nick H. General Manager

"Felix went out of his way"

4
27/08/2018

Felix went out of his way and ran to the store for us for toothpaste. This shows how great the staff is here and they go above and beyond to make sure the guests are happy. This was a last minute trip for a family matter but the rooms are nice and having someone go out of their way when they are done with their shift is just exceptional service. Highly recommend.

, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your wonderful feedback of the Inn at Great Neck and our staff. Our staff work diligently to assure that each guest has what they need to make their time with us great. They are happy to make accommodations if they can, as it is our guests' satisfaction that means the most. They are here to go the extra mile to see that their stay is great. They are the heart of this hotel and we are thrilled to see this shone through. We will proudly pass along your kudos to Felix. We are looking forward to having you join us again soon. Until then. Thank You, Nick H. General Manager

"Wedding Weekend"

5
21/08/2018

The Inn at Great Neck was wonderful to work with throughout the entire wedding planning process. Our wedding was nearby in Manhasset and we had a large block of rooms here. Anthony was exceptional in responding back to emails, phone calls, and assisting in coordinating the day-of transportation to the venue. Every hotel detail from Friday-Sunday was accounted for and made for a very relaxed Bride, Groom, and Family!! :) Our guests were very happy and felt at home from the moment they arrived on Friday until the wedding weekend ended with a Brunch at the hotel on Sunday. Thank you, Anthony, and the entire staff at the Inn at Great Neck for helping to make our wedding weekend what it was!!

, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your wonderful feedback of the Inn at Great Neck and our staff. We were honored to have been a part of such a special day. Our staff work diligently to assure that each guest has what they need to make their time with us great. They are happy to make accommodations if they can, as it is our guests' satisfaction that means the most. They are here to go the extra mile to see that everything is perfect. They are the heart of this hotel and we are thrilled to see this shone through. We will proudly pass along your kudos to Anthony. We are looking forward to more celebrations with you. Do join us again soon. Thank You, Nick H. General Manager

"My 60th birthday party"

5
19/08/2018

From the planning to the execution of my dream 60th birthday, the staff of Inn at Great Neck were there to make sure that what I expected to happen will be realized over and beyond my expectations. I requested to bring a lechon (roasted pig) and they said yes, they understand and accept cultural traditions. I was with Anthony till nighttime to discuss and iron things out. He was exceptionally helpful and helped make this happen. The event was last night, Julio and the girls were there to make sure my extra decorations and slideshow were up and running and the food was served perfectly. Willy cut up the lechon to a T so everyone was able to have a taste. They even gave me a complimentary suite for the night! My guests enjoyed the place and had a wonderful time. I would definitely recommend this place to friends and would have parties here again. Thank you Inn at Great Neck.

"Wedding Guests"

4
12/08/2018

We reserved 12 rooms at the Inn at Great Neck for our wedding guests and the rooms were above average: extra large and clean with good amenities. On Sunday we all had breakfast in the restaurant which was professionally arranged by our coordinator Anthony. The restaurant food was good , modestly priced and the service was excellent. I would rate the total experience 4 1/2 stars if I was able to do so.

, General Manager at Inn at Great Neck, responded to this review
Thank you for your excellent review of the Inn at Great Neck, Vincent. We were honored to have been a part of your momentous weekend. My staff and I take great care in assuring that everything is perfect for our guests during their stay, especially our wedding guests. We know that amount of time and effort our brides and grooms put forth to make their day special. We try to take care of what we can, crossing Ts and dotting Is, so that our couples do not have to worry. We are glad to see this shone through. Thank you for joining us for breakfast. We are glad we were able to send you all off with a delicious meal and a full belly. The best way to go about the great day ahead. We are glad to pass along your kudos to Anthony. We look forward to welcoming you back again soon to earn a fifth star. An anniversary perhaps? Until then. Thank you, Nick H. General Manager

"Wedding weekend"

5
12/08/2018

Had our daughters wedding weekend for our guests stay at The Inn at Great Neck. Anthony and Ryan were always so helpful with any questions I had and made sure everything went smoothly. The wedding was at The Village Club at Lake Success and the hotel provided a shuttle bus to and from the venue which worked out great. We also had our Sunday morning breakfast in the Empire room there which which was a very nice room and we had a breakfast buffet which was very good. The rooms are really nice and luxurious. The Long Island railroad is within walking distance. I would definitely recommend Inn at Great Neck if you are in need of a hotel in the Great Neck area for a wedding or any other type of affair.

, General Manager at Inn at Great Neck, responded to this review
Thank you for your excellent review of the Inn at Great Neck, Audra! We were honored to have been a part of your daughter's momentous weekend. My staff and I take great care in assuring that everything is perfect for our guests during their stay, especially our wedding guests. We know that amount of time and effort our brides and grooms put forth to make their day special. We try to take care of what we can, crossing Ts and dotting Is, so that our couples do not have to worry. The little things like shuttle service to and from the wedding venue can be a huge help so that our guests can enjoy their time without having to worry about getting back to the hotel. We are glad to see this shone through. We are glad to pass along your kudos to Anthony and Ryan for helping make your stay great. Thank you for joining us for breakfast. We are glad we were able to send you all off with a delicious meal and a full belly. The best way to go about the great day ahead. Our rooms should be your oasis at the end of the day with some of the creature comforts of home to enjoy. The amenities we have to offer and our convenient locating to the business district, dining, shopping, the LIRR and close proximity to NYC is what our guests enjoy most. We are glad this added to your experience. We look forward to welcoming you back again soon for another five-star stay. Until then. Thank you, Nick H. General Manager

"Old,dark nd dingy!"

3
06/08/2018

Family booked this hotel for my children and I to stay! I feel bad because family paid for it and somehow the bill came to me..what a rip off!! Sorry to say..it's stuck in the 80's..now I love hotels with character but it is it overflowing with it..it reminded me of an old persons retirement home..smells like it too! good location if you need to go into the city. Complimentary coffee in the lobby AND HOT WATER ...no tea...just hot water!!! ???????? that is so weird! Who drinks just hot water? I stay in hotel pretty much every other month but this was a doozy! ????

, General Manager at Inn at Great Neck, responded to this review
Thank you for your review of the Inn at Great Neck, Pilar. We are sorry that you did not enjoy your stay with us. We have a newly renovated lobby, bar and common area for our guests to enjoy. We proudly reflect the art deco style, a time when luxury and the Great Gatsby were in fashion. We are sorry to hear that this was not to your liking. We do offer complimentary coffee and hot water for tea. We apologize if the tea bags were not available. The front desk would have gladly replenished the stock once alerted. I would love the opportunity to speak with you regarding your stay and how we could have made it better and iron out any issues regarding the bill you received. Kindly contact me, Nick Horn General Manager, at [email protected] or at 516.773.2000. I look forward to speaking with you. Thank You, Nick H. General Manager

"My Wedding Weekend"

5
19/07/2018

My wedding was this past weekend and it seemed like a fairytale! Everyone says planning a wedding is stressful and hard. Ryan and Anthony at The Inn at Great Neck made is so very easy. They both answered every call and email right away. They guided me through the whole process and made it enjoyable. When my day came they made me feel like a princess from beginning to end. They not only helped but went out of their way for everything. I'm truly impressed with this hotel, the service and especially Ryan and Anthony. Thank you so much for making my wedding day a dream! ~Ann Marie & Thomas

, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your stellar review of the Inn at Great Neck. We are thrilled to see that you enjoyed a five-star experience while staying with us. We were honored to have been such an integral part of such a momentous occasion. Our staff is here to answer questions and assure that each guest has everything they need to enjoy a memorable stay. They keep us running smoothly and are the heart of our hotel. We want our guests to feel stress free during their stay and work diligently to assure all details are taken care of. Our ultimate goal is to have things run smoothly and keep our guests happy. Our brides and grooms especially should not have to worry about the little details. Thank you for your kudos for our staff. We are honored to pass your kind words along to Ryan and Anthony. We look forward to welcoming you back the next time you find yourself in Great Neck. An anniversary perhaps? Until then. Thank You, Nick H. General Manager

"Fab!"

5
18/07/2018

Huge nice spacious rooms!! Staff couldn't be nicer. Everyone was so accommodating and helpful. Housekeeping was pretty great, too. Nice, quiet, quaint. I'll definitely be back!! My daughter loved it too.

, General Manager at Inn at Great Neck, responded to this review
We are thrilled to see how much you enjoyed your stay at the Inn at Great Neck! We like to think of ourselves as a hidden gem in the heart of the Gold Coast of Long Island. We are glad to see this shone through. My staff and I strive to create a home away from home for each of our guests. They are there to help make our guests stay comfortable and answer any questions they might have. Our housekeeping staff takes great pride in preparing a clean and well appointed room complete with some of the creature comforts of home to truly have our guests enjoy their stay. We are so happy to know that you enjoyed your stay from beginning to end. We look forward to welcoming you and your daughter back soon for another five-star experience. Thank you, Nick H. General Manager

"home away from home"

5
13/06/2018

I'm in my 4th year of traveling to Great Neck for work a couple times a month and always enjoy my time at the Inn at Great Neck. Everyone is so friendly and they go out of their way to make sure everything is just right. The location is very good and is walking distance to a lot of restaurants and a movie theatre. I sometimes eat at the hotel restaurant and have always had very good meals there. I enjoy chatting with Joanna and Mo at the lobby bar and Paul, Erik and Miryam at the front desk are very easy to deal with and I always enjoy my shuttle ride with Hubert. I like that there are all sorts of different room layouts and the beds and pillows are great. It makes me enjoy the time I have to spend away form home..

, General Manager at Inn at Great Neck, responded to this review
Thank you for your stellar review of the Inn at Great Neck. We are delighted to hear how much you enjoyed your stay with us from you comfortable and well-appointed room to our amazing staff. Our staff strives to create a home away from home environment for each of our guests. We want them to enjoy the experience from beginning to end. We have many returning guests because our wonderful staff have heart. We are honored to welcome you back as one of our treasured returning guests. Our staff care about our guests and we are happy to see this shone through. We are proud to pass along your kudos to Hubert, Erik, Miryam, Hubert and the rest of our wonderful staff. Thank you for your kind words! We look forward to welcoming you back the next time you find yourself in Great Neck. Until then. Thank You, Nick H. General Manager

"Ongoing excellence in Great Neck"

5
07/06/2018

I stay at The Inn 2 or 3 times each month on business. The property is clean and well maintained. The staff excel at their jobs and are friendly and helpful. The rooms a well appointed, clean and comfortable. The experience makes working on the road much more pleasant.

, General Manager at Inn at Great Neck, responded to this review
Thank you for your stellar review of the Inn at Great Neck. We are happy to know that we were able to make your stay a comfortable one while staying with us on business. We are delighted to hear how much you enjoyed your stay with us from our wonderful staff to your clean and well-appointed room. Our staff strives to create a home away from home environment for each of our guests. We want them to enjoy the experience from beginning to end. We have many returning guests because our wonderful staff have heart. They care about our guests and it shows! We are happy to see this shone through. We like to think of our rooms as a small oasis to return to at the end of the day. We set out to create a home away from home experience by have some of the amenities that will create a more comfortable stay. We are thrilled to see that your room was to your liking. Our housekeeping staff work diligently to prepare a clean and well-appointed room for each guest. We are happy to see this was your experience. We look forward to welcoming you back the next time you find yourself in Great Neck. Until then. Thank You, Nick H. General Manager

"Pure perfection"

5
07/06/2018

All I can say is wow! My experience at the Inn in Great Neck was great this is my second time staying here i frequently come in town to see my daughter's doctors and everyone at the inn is great either Felix or dan will greet you at the door Felix is very outgoing warm and friendly and always there to lend a hand as is Dan! at the desk you'll always find either Paul or miryma she is super sweet very friendly and always checking in to make sure everything is perfect and you are comfortable she is like a breath of fresh air and Paul always right on top of everything it really makes you feel more like Your family we really enjoyed our stay and we will definitely be back we highly recommend the inn Thank you too everyone at the inn for a job well done! :) Sincerely Pamela

, General Manager at Inn at Great Neck, responded to this review
Thank you for your stellar review of the Inn at Great Neck. We are delighted to hear how much you enjoyed your stay with us. Our staff strives to create a home away from home environment for each of our guests. We want them to enjoy the experience from beginning to end. We have many returning guests because our wonderful staff have heart. We are honored to welcome you back as one of our treasured returning guests.Our staff care about our guests and it shows! We are happy to see this shone through. We are proud to pass along your kudos to Felix, Dan, Miryam, Paul and the rest of our wonderful staff. Thank you for your kind words! We look forward to welcoming you back the next time you find yourself in Great Neck. Until then. Thank You, Nick H. General Manager

"Pleasantly pleased!!"

5
28/05/2018

Needed a room overnight due to husband having heart surgery in an area hospital. Inn @Great Neck was the perfect spot! Close to the hospital...was surprised at the size of my room, everything very comfortable and convenient. Everyone was great from the time of check in to checkout, including valet parking.... Gloria the bartender was especially nice to chat with while I decompressed from a stressful day, then handled taking my food order and delivering to my room...food good with awesome, friendly service all around, wouldn't hesitate to stay here again but hoping our circumstances won't require it...thanx all!!

, General Manager at Inn at Great Neck, responded to this review
Thank you for your stellar review of the Inn at Great Neck. We are happy to know that we were able to make your stay a comfortable one during this stressful time. We are delighted to hear how much you enjoyed your stay with us from our wonderful staff to your clean and well-appointed room. Our staff strives to create a home away from home environment for each of our guests. We want them to enjoy the experience from beginning to end. We have many returning guests because our wonderful staff have heart. They care about our guests and it shows! We are happy to see this shone through. We are delighted that you decided to join us at our bar and lounge area. It's a great way for our guests to relax and unwind at the end of the day, meet new people, catch up with friends or relax on their own. Smiles are plentiful! We are pleased to pass along your kudos to Gloria. We look forward to welcoming you back the next time you find yourself in Great Neck. Until then. Thank You, Nick H. General Manager

"Wedding Weekend Wonderful"

5
22/05/2018

We stayed at Inn at Great Neck as part of a wedding weekend and were pleasantly surprised with the excellent accomodations. The front desk staff was super busy with four weddings happening at once but they graciously met our needs for an early check-in. The room was a standard King and it was not only huge but very clean and well-appointed. It was a delight.

, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your stellar review of the Inn at Great Neck. We are thrilled to see that you enjoyed a five-star experience while staying with us. Our staff is here to answer questions and assure that each guest has everything they need to enjoy a memorable stay. They keep us running smoothly and are the heart of our hotel. We are happy to see that they were able to be accommodating to your schedule. Our ultimate goal is to have things run smoothly and keep our guests happy. We are happy to know that you enjoyed your clean and well-appointed room. We like to think of our guest rooms as an oasis to return to at the end of the day. We strive to create a home away from home experience. We are glad to know you enjoyed yours. We look forward to welcoming you back the next time you find yourself in Great Neck. Until then. Thank You, Nick H. General Manager

"Outstanding Customer Service"

5
11/05/2018

Our company hosted an international delegation of physicians at the Inn at Great Neck in May of this year. The hotel was very cozy...almost family-like. The staff though, each and every one of them, from Hubert the shuttle driver to Nick the GM, treated all of our group with the greatest degree of customer service, dignity and kindness. I am not sure what Nick is doing but his leadership of providing "excellence of service" shines in each and every employee there. I highly recommend this place for group events! In addition to great customer service: rooms were clean, house-keeping proficient and even their restaurant was above normal. Great Job Guys!

, General Manager at Inn at Great Neck, responded to this review
Thank you so much for your stellar review of the Inn at Great Neck. We were honored to host such a distinguished group of guests! My staff and I are here to assure that our guests enjoy their stay. We treat each as if they were family. We strive to create a home away from home environment for each of our guests. We like to think of our rooms to be a small oasis that our guests look forward to coming back to at the end of the day. Here they should find a clean and well-appointed room. Our housekeeping staff go to great lengths to have everything just perfect for our guests to enjoy. We are thrilled this was your experience. Our staff is the heart of this hotel and it shows in everything they do and always with a smile. We are happy to pass along your kudos Hubert. Thank you for your kind words. It makes my job very satisfying to know that we have made our guests happy! We look forward to welcoming you and your colleagues back again the next time you find yourselves in our area. Until then. Thank You, Nick H. General Manager

"Great service!"

5
05/05/2018

Mounsif at restaurant/bar was fantastic...I chose to stay in vs going out because of him!! His recommendations were spot on and I truly appreciated his excellence in the service industry! Will be back!

, General Manager at Inn at Great Neck, responded to this review
Thank you for your review of the Inn at Great Neck! We are thrilled to hear that you were treated to a five-star experience by Mounsif at our on-site restaurant, Brasserie Americana. He truly is an asset and our guests love his knowledge and friendliness. We are happy to see that you enjoyed great customer service with a smile, We look forward to welcoming you back again soon. Until then. Thank you, Nick H.

"Great (Neck) Surprise!"

5
01/05/2018

I had no idea what to expect. Being a hotel snob I never was comfortable with any of the hotels I read about on Long Island, so I always stayed in the city. If only I had known about the Inn at Great Neck years ago my travels to Long Island would have been so much easier. So, from the beginning the valet's were great. Very nice and helpful. Walking into the hotel not knowing what to expect, I was very pleasantly surprised with the lobby. Very nice, elegant, cozy and welcoming. The hallways and elevators all get an A+ rating. But now came the most important observation of all: the room. Well, what a nice surprise that was. Totally current, perfect condition, very roomy, pleasing decor, very clean. Umbrella in the closet. Good size safe. The same can be said for the bathroom. Very nice, current, large, large tub/shower, clean with all the amenities. The towels were very soft. As for noice that I had read about from the train, I was on the 5th floor with the trains right outside my window. Barely heard them at all, and what I did hear was a muffled sound. Hardly noticeable and not an issue what-so-ever. Much noisier in the city staying on even the 50th floor. All of the staff throughout the stay were friendly, as you would hope for. And last but not least, the bacon and coffee could not have been better! A new gem for me.

, General Manager at Inn at Great Neck, responded to this review
Thank you for your excellent feedback of the Inn at Great Neck. We are thrilled to hear how much you enjoyed your stay with us. We are happy to see how much you are able to appreciate the amenities that our hotel has to offer. Your room should be your oasis at the end of along day complete with all the comforts of home. Should you ever need anything our wonderful staff will gladly provide what they can to make your stay more pleasant and comfortable. Our housekeeping staff work diligently to present a room that is spotless and well-appointed for our guests to retreat to. We are happy this was your experience We are all about excellent customer service with a smile. From the front desk, to housekeeping, right down to our valet, our staff is here to answer any questions you may have or anticipate things our guests may need. They work hard and are the heart of this hotel and hope this shone through. We look forward to welcoming you back again the next time you find yourself in Great Neck. We hope to provide another five-star experience for you to enjoy the next time you are in the area. Until then. Thank You, Nick H. General Manager

"Havening Techniques® Training"

5
09/04/2018

Such an amazing staff, from Alex at the door, Corrine for the putting together a perfect event package to Julio managing the weekend everything sorted brilliantly! We had happy students and doctors, it was a two day intensive seminar and with the right setting we had a great event. The staff in the Resturant were so sweet, the food was delicious, you've got to try the Tuna crusted in sesame seeds, and the crepe tacos with steak! Mohammad brought over the most delicious fries ever. We stayed at the hotel over the weekend and the staff made us feel like family. The rooms were very clean and comfortable, the pillows were amazingly fluffy and the sheets were crisp. For our students traveling in, the convenience of the LIRR was perfect! Thanks again for making this event wonderful.

, General Manager at Inn at Great Neck, responded to this review
Thank you for your stellar review of the Inn at Great Neck and our amazing staff. We were happy that we made an intensive training even a little lighter with great food and great hospitality. Thank you for joining us at the Brasserie Americana. Our Chef Will Turcious has put together a delicious menu with a wonderful variety to choose from. Something for every palate. We are delighted that you enjoyed your meals whole-heartedly. Our staff is here to assure that each of our guests enjoy a perfect experience while with us. They work diligently to assure that guests have what they need and anticipate things they might to make their stay that much better. Great customer service with a smile is what we are known for and we are thrilled this shone through. We will proudly pass along your kudos to the staff, especially, Julio, Corrine, Mohammed and Alex. They are integral members of our hotel family. Being in the heart of Great Neck we are conveniently located to the downtown area for business and other dining options. The LIRR helps many of our guests travel to and from Long Island and Manhattan with ease. We are glad everyone was able to take advantage of this. We look forward to welcoming you back soon. Until then. Thank You, Nick H. General Manager

"Good hotel but noisy"

4
02/04/2018

The hotel was very clean and comfortable. Lovely rooms and bathrooms but noise of trains and central heating units in bedrooms made it hard to sleep. I would have no issues returning once I got a room at the front of hotel as trains run all night.

, General Manager at Inn at Great Neck, responded to this review
Thank you for your excellent feedback of the Inn at Great Neck. We are thrilled to hear how much you enjoyed your stay with us. Your room should be your oasis at the end of along day complete with all the comforts of home. We are sorry to hear the train was an issue. Should you ever need anything our wonderful staff will gladly provide what they can to make your stay more pleasant and comfortable. We are all about excellent customer service with a smile. Our staff is here to answer any questions you may have or anticipate things our guests may need. They work hard and are the heart of this hotel. We are happy to know this was your experience. We look forward to welcoming you back for the opportunity to earn a fifth star the next time you are in the area. Until then. Thank You, Nick H. General Manager

"It's all about the customer"

5
29/03/2018

Fantastic place. Beds are very comfortable. Despite the fact trains are behind it, you can't hear them. The staff are customer centric, especially the van driver. I absolutely loved it hear and hope to come back again. Highly recommend!

, General Manager at Inn at Great Neck, responded to this review
Thank you for your stellar review of the Inn at Great Neck. We are thrilled to see that you enjoyed your stay from beginning to end. We strive to create a home away from home experience. We want our guests to enjoy some of the creature comforts in their room to make their stay more comfortable. We are happy to know this was your experience. Our staff strives to exceed expectations by providing top notch customer service to each of our guests. Thank you for your kind words for our staff, especially our driver. We will proudly pass along your kudos to everyone. We look forward to welcoming you back again soon. Until then. Thank You, Nick H. General Manager

"Wedding weekend"

5
29/03/2018

We stayed at the Inn for our son's wedding and hosted about 40 guests. The staff was great, especially Ryan the reservations manager, and exceptionally accommodating with arranging for hospitality suites, shuttle service to and from the wedding venue and room guarantees. It's a beautiful boutique hotel with very nice rooms and suites. Would definitely recommend highly for anyone in the Great Neck, North Shore area.

, General Manager at Inn at Great Neck, responded to this review
Thank you for your stellar feedback of the Inn at Great Neck. We are thrilled to have hosted you and your guests for your son's wedding. What an honor to have been an integral part of such a momentous occasion. We are happy to know that you enjoyed your stay and that you were treated to excellent customer service by our amazing staff. They strive to assure a memorable and comfortable stay for each of our guests. The proof is in the attention to detail especially for an important occasion such as a wedding. Everything runs smoothly, like a well-oiled machine, because of our staff. We love to hear wonderful feedback. It is truly a testament to our hotel and the staff that helps to maintain the quality and quality of service we enjoy delivering time and again. We are happy to pass along your kudos to Ryan and the rest of the staff. We look forward to welcoming you back soon for another memorable stay. Until then. Thank You, Nick H. General Manager

"Business Trip to Long Island"

5
06/03/2018

What a wonderful boutique hotel! The entire staff was very helpful and friendly. The room was very clean when I arrived, and the bed was super comfortable. I would definitely stay here again when I am in the area next.

, General Manager at Inn at Great Neck, responded to this review
Thank you for your stellar review of the Inn at Great Neck. We are thrilled to see how much you enjoyed your stay from beginning to end. We are happy to know how much you enjoyed the comforts of your well-appointed room. We want our guests to find this space their home away from home with some creature comforts they might enjoy. We are glad this was your experience. Our staff works hard to create a memorable and comfortable experience for each of our guests. They strive to exceed expectations. We look forward to welcoming you back again soon for another five-star experience. Until then. Thank you, Nick H.

"Excellent customer service"

5
03/03/2018

The staff (specially Nick) were more than pleasant . We got checked in and out quickly, the beds were comfortable and the rooms were clean :) i would stay here again along with recommending this hotel to others :)

, General Manager at Inn at Great Neck, responded to this review
Thank you for your stellar review of the Inn at Great Neck. We are thrilled to see that you enjoyed your stay from beginning to end. We strive to create a home away from home experience. We want our guests to enjoy some of the creature comforts in their room to make their stay more comfortable. We are happy to know this was your experience. Our staff strives to exceed expectations by providing top notch customer service to each of our guests. Thank you for your kind words. We will proudly pass along your kudos to our wonderful staff. We look forward to welcoming you back again soon. Until then. Thank You, Nick H.

"Our Go to when in NY "

4
27/02/2018

Friendly, clean, comfortable and quiet. Stayed three days. We found it to be relaxing and the excellent quality of the room service that we ordered was a pleasant surprise. I only wish that they had softer pillows. Located near the train station, restaurants and shops. Forget Manhattan.

, General Manager at Inn at Great Neck, responded to this review
Thank you for your excellent feedback of the Inn at Great Neck. We are thrilled to hear how much you enjoyed your three day stay with us. Your room should be your oasis at the end of along day complete with all the comforts of home. Should you ever need anything our wonderful staff will gladly provide what they can to make your stay more pleasant and comfortable. We are all about excellent customer service with a smile. Our staff is here to answer any questions you may have or anticipate things our guests may need. They work hard and are the heart of this hotel. We are happy to know this was your experience. We look forward to welcoming you back again the next time you find yourself in Great Neck. We hope to have the opportunity to earn a fifth star the next time you are in the area. Until then. Thank You, Nick H. General Manager

"Amazing staff and hotel"

5
26/02/2018

Our stay was awesome! We got married not to far away and stayed here the night before our wedding and the day of.The staff here is very friendly and extremely accommodating. The rooms are beautiful, spacious and clean. We first worked with Ryan Curran to coordinate our stay, a wedding block, after party and breakfast the next day. He was extremely attentive and welcoming. He responded right away to any questions/concerns we might have had. It was a lot of emails haha. But he is very professional and super easy going. It was a pleasure to work with him. We also worked with Anthony Ferrerosa to iron out our final details. He was amazing, super friendly and accommodating. Our guests raved about the service and the rooms. The valet workers, bellhops, bartenders, front desk were so friendly and went out of their way to make us feel so welcomed! I honestly felt like a queen! We would definitely recommend to our friends or anyone looking for an awesome place to stay! I would definitely go back and stay at this hotel in the near future!

, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for sharing your wonderful experience with us here at the Inn at Great Neck on multiple social media outlets! It is a testament to our amazing staff and what they mean to our guests. They make our hotel the great place it is to be. Thank you for choosing us to be such an integral part of your joyous weekend. We are honored to pass along your wonderful words to the staff, especially Ryan and Anthony. They make sure that every detail is taken care of. Our brides should have a few less things to think about and we are happy to take on the responsibility. These are the things that people remember and make them happy to join us time and again. With that, we are looking forward to welcoming you and your husband back for an anniversary stay! Until then. Thank You, Nick H. General Manager

"Great hotel, very clean, will be staying again"

5
26/02/2018

My recent stay for my staff and I was very nice and we will definitely be staying again. It was located very close to our annual dental meeting, about one block from the train station. Everyone said their room was clean and bed's were very comfortable for a good nights rest. We also all enjoyed the food at the restaurant which we ate at for breakfast lunch and dinner. The staff is what made our stay even more pleasurable, from booking to checking out, greeting us with friendly customer service and everything in between. One of the managers there, Nick, went out of his way to make sure all our rooms were next to one another even when the hotel was almost at it's full capacity when my office manager booked. I will definitely be returning back next year for our annual dental meeting . Thank you for making our stay a great one!

, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent feedback of the Inn at Great Neck. We are thrilled to hear how much you enjoyed your stay with us while you were in the area on business. We are happy to see how much you are able to appreciate the amenities that our hotel has to offer. Your room should be your oasis at the end of along day complete with all the comforts of home. Should you ever need anything our wonderful staff will gladly provide what they can to make your stay more pleasant and comfortable. We are all about excellent customer service with a smile. Our staff is here to answer any questions you may have or anticipate things our guests may need. They work hard and are the heart of this hotel. Thank you for your kudos. We are happy to hear that you joined us for breakfast. Our Chef Turcios prepares a great buffet for our guests to fuel the day ahead. He masterfully executes each meal for our guests to enjoy at the Brasserie Americana, our on-site restaurant. We look forward to welcoming you back again the next time you find yourself in Great Neck. We hope to provide another five-star experience for you to enjoy the next time you are in the area. Until then. Thank You, Nick H. General Manager

"Valentine's Day Getaway"

5
19/02/2018

Had a beautiful Valentine's weekend overnight at the Inn at Great Neck. We are returning visitors to the hotel and were not disappointed. As always the room was spotless and the hotel staff was super attentive and helpful to all of our request. The beds are also something to come back for, super comfy with big pillows the best sleep I we had in a while lol. We had dinner at Brassiere in the hotel and the food was delicious again. I had the salmon and my finance had the penne with chicken. Then we had them send desert up to the room and they were very prompt. I live locally on Long Island but its great to have a place were you can come and pamper yourselfs for the night. We will for sure be returning.

, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your stellar feedback of the Inn at Great Neck. We are thrilled to hear how much you enjoyed your stay with us on one of the most romantic nights of the year! We are happy to know how much you enjoyed your room and the creature comforts that make your room comfortable. A comfy bed is at the top of the list for any stay and we are glad this added to your stay. Thank you for your excellent kudos for our wonderful staff. They truly go out of their way to assure that each guests enjoys a comfortable stay and can anticipate anything our guests may need. It is the small things that our staff take pride in tending to, as they can go a long way. We are happy this was your experience. We are happy to hear that you joined us at Brasserie Americana, our on-site restaurant. Chef Turcios masterfully executes each meal for our guests to enjoy. We look forward to welcoming you back again the next time you find yourself in Great Neck. We hope to provide another five-star experience for you to enjoy. Until then. Thank You, Nick H.

"Great Large Rooms, Great Location Friendly Staff"

4
14/02/2018

The hotel is located about a block from the Great Neck train station. The lobby is pleasant, check-in is easy and quick. Two elevators for 5 floors are sufficient. The rooms are large, and fitted with all the necessary accessories. A tub/shower, good lighting, a comfortable king size bed, desk and several chairs. Coffee makers in the room and fresh coffee in the lobby in the early morning. There is a simple restaurant with a small buffet (eggs, meat, potatoes, cereal, breads and fruit in the morning. The same area becomes a bat in the afternoon and evening. There is a full restaurant attached to the hotel and dozens more within a few blocks. I have stayed there many times and enjoy returning.

, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent feedback of the Inn at Great Neck. We are thrilled to hear how much you enjoyed your stay with us and honored to see that you are a returning guest. We are happy to see how much you are able to appreciate the amenities that our hotel has to offer. Your room should be your oasis at the end of along day complete with all the comforts of home. Should you ever need anything our wonderful staff will gladly provide what they can to make your stay more pleasant and comfortable. We are all about excellent customer service with a smile. Our staff is here to answer any questions you may have or anticipate things our guests may need. They work hard and are the heart of this hotel. We are happy to hear that you joined us for breakfast. Our Chef Turcios prepares a great buffet for our guests to fuel the day ahead. He masterfully executes each meal for our guests to enjoy at the Brasserie Americana, our on-site restaurant. We look forward to welcoming you back again the next time you find yourself in Great Neck. We hope to provide a five-star experience for you to enjoy. Until then. Thank You, Nick H. General Manager

"Great deal near a train station"

4
19/01/2018

The great part of this hotel is the quality for the price and the location. The bad is also the location. Rooms in the front of the hotel street side are nice and quiet, but the ones in the back with windows facing the train tracks are noisy. The staff was very friendly and helpful, and the valet service was good for parking. I would stay here again if I needed to be in that area again.

Scott T, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We are happy to see that you enjoyed your stay with us. My staff and I work hard to create a home away from home atmosphere for our guests. We like to treat them to excellent customer service with a smile. We are here to assure that each guest has a comfortable and memorable stay. We are sorry to hear that you found your room to be noisy. We will gladly assure that you are placed in a quieter part of the hotel the next time you are in the area and join us. We look forward to welcoming you back again soon to earn our fifth star. Until then. Thank you, Scott T.

"Good hotel I'd stay at again, but had problems."

3
22/12/2017

Valet service is excellent. Felix in particular was very professional. The front desk desk was a little more random. Some employees seemed uninterested. Still helpful though. Housekeeping was adequate. Although this hotels housekeeping is taught to create a flower out of the facial tissues. To me, having my facial tissues handled by some stranger and stuffed back into the box is an unsanitary disgusting practice. The ac unit was very loud and took a couple nights before I could get used to it. The bedspread had a stain on it. Toilet lid wouldnt stay up in the bathroom. Breakfast buffet in the bar area was uninspired. The bacon was overcooked at times. There was usually one item in the buffet allowed to run out. You had to ask to get them to refill it. Service again was random, ranging from excellent to uninterested.

Scott T, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
We are sorry you did not fully enjoy your stay at The Inn at Great Neck. We strive to exceed the expectations of all our guests in terms of comfort, service, style and hospitality. I regret that our staff did not connect with you in a warm and friendly context. I will pass your concerns regarding ?the front desk staff and breakfast to my team members. We will work diligently to improve of these shortcomings you experienced during your stay. Thank you for taking the time to write a review. The staff of the ?Inn at Great Neck and I hope you will return ?Great Neck? and our hotel. Thank You, Scott T.

"World class service"

5
22/12/2017

I've stayed at "The Inn" every week for one or two nights since summer. The facility is well maintained and the staff is excellent. Top notch service with a smile and clean, warm comfortable accommodations in a low-key classy atmosphere.

Scott T, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your stellar feedback of the Inn at Great Neck. WE are thrilled to have hosted you for multiple stays. It is truly a testament to our hotel and the wonderful staff that helps to maintain the quality and quality of service we enjoy delivering time and again. We are happy to know that you have enjoyed your stay and that this has because a home away from home of sorts. We look forward to welcoming you back soon for another memorable stay. Until then. Thank You, Scott T.

"Excellent stay"

5
21/12/2017

Stayed here on a quick overnight visit. The room was updated with many nice amenities. Bed was very comfortable. The hotel has a nice homey feeling, and the staff were very nice and accommodating. Many options at breakfast. Well situated in Great Neck, close to the train to NYC.

Scott T, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We are happy to know how much you enjoyed your stay with us. My staff and I set out to create a warm and friendly environment for each of our guests to feel like they are right at home. We are happy to see that you found this to be your experience. We are fortunate to be centrally located to our business district, transportation, shopping and dining. A great place to be. We look forward to welcoming you back the next time you find yourself in the area. Thank you, Scott T.

"Best hotel in Great Neck"

5
19/12/2017

We often visit Great Neck and have stayed in most of the hotels in the area, The Inn at Great Neck is by far the best available. I try to book as much in advance as I can, as they can be sold out due to the many events that take place there. The rooms are spacious and comfortable. The breakfast is always very good. There is a small room with some exercise equipment, but they will give you a pass to the NY Sports Club a few blocks away, The town of Great Neck with its many stores is in walking distance. The best part of the hotel is the staff who are always friendly and helpful, and we feel very comfortable and welcomed as they remember who we are and greet us by name. The front desk staff is wonderful and I am giving a shout out to Anthony, who goes out of his way to make us happy!

Scott T, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We are honored to have you back as a repeat guest. It is truly a testament to our hotel and wonderful staff. We strive to create a home away from home environment. We want our guests to enjoy every moment of their stay. Exemplary customer service with a smile is what we are proud to offer here at the Inn. We are happy to know this was your experience. We will gladly pass along your kudos to Anthony. We look forward to welcoming you back the next time you find ourself in our beautiful area. Until then. Thank You, Scott T.

"Technical Director "

5
11/12/2017

I have had the pleasure of utilizing this facility since it opened 23 years ago. It is well maintained. The day shift check in employee has also been there for 23 years. He is professional and feels like family. It's a great pleasure to have the Inn at Great Neck as my “home” in Great Neck.

Scott T, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for choosing the Inn at Great Neck time and again to be your home away from home! We are most honored to have you as extended family. We strive to create a home away from home experience for each of our guests while providing exemplary customer service. We are delighted this is your experience. We will happily pass along your kudos to Paul. We look forward to welcoming you back soon for another memorable stay. Until then. Thank You, Scott T.

"Great Place to Stay in Great Neck"

5
02/12/2017

This is a lovely older inn, quite gracious, updated and well-maintained. The staff are friendly and helpful. There is a bar and restaurant on the first floor with a range of offerings, well-worth sampling.

Scott T, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your stellar feedback of the Inn at Great Neck. We are thrilled to hear how much you enjoyed your stay with us. Thank you for your excellent kudos for our wonderful staff. They truly go out of their way to assure that each guests enjoys a comfortable stay and can anticipate anything our guests may need. It is the small things that our staff take pride in tending to, as they can go a long way. We are happy this was your experience. We are happy to hear that you joined us at Brasserie Americana, our on-site restaurant. Chef Turcios masterfully executes each meal for our guests to enjoy. We look forward to welcoming you back again the next time you find yourself in Great Neck. We hope to provide another five-star experience for you to enjoy. Until then. Thank You, Scott T.

"Great experience with the wedding block of rooms"

5
23/11/2017

We reserved a block of rooms for the wedding. All our guests had an awesome experience - we were able to receive multiple upgrades and had overall nice experience. Thank you to Ryan and staff for helping make everything go well.

Scott T, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We were honored to have been such an important part of your wedding weekend. We are thrilled to hear how much you and your guests enjoyed their stay. My staff and I strive to keep each guest happy. We enjoy providing VIP treatment to each of our guests and our course with a smile! They strive to exceed expectations. We are happy to know this was your experience. We will happily pass along kudos to Ryan. We look forward to welcoming you back soon. An anniversary perhaps? Until then. Thank you, Scott T.

"Perfect place in Great Neck"

5
18/11/2017

We stayed here under unfortunate circumstances: death in the family, but from booking the room to check out, the staff made us feel very valued. We ran into a hiccup with the temperature control in our room, which Anthony, at the front desk, was more concerned about than we were- which was a refreshing change from experiences I've had at other hotels! We brought it to his attention in the morning and left for the day. When we got back to the hotel later that day, he was relieved to see us and made sure to give us an update on the room and that the problem was more involved than originally anticipated. Without skipping a beat, he already had a new room (upgraded to a suite!) ready and waiting for us. He then comped us the breakfast buffet (highly recommend!)and apologized for the inconvenience. While this could have been a really frustrating situation, Anthony provided solutions above and beyond what we would have expected & before we even asked. We have family that lives in the area and come here at least twice a year. This situation has ensured The Inn at Great Neck will forever more be our preferred place to stay in the area.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your stellar feedback of the Inn at Great Neck. We are so sorry to hear of the circumstances that brought you to stay with us but are happy to know that we were able to to make this time a little less difficult. Thank you for your excellent kudos for Anthony. He is an integral part of our wonderful staff. They truly go out of their way to assure that each guests enjoys a comfortable stay and can anticipate anything our guests may need. It is the small things that our staff take pride in tending to, as they can go a long way. We are thrilled that Anthony was quick to respond and we will proudly pass along your kudos to him. We look forward to welcoming you back again the next time you find yourself in Great Neck. We hope to provide another five-star experience for you to enjoy. Until then. Thank You, Scott T.

"Just the facts: Sleeping on the train tracks, consistent errors"

1
15/11/2017

I wanted to love this quaint little place. Fast free wifi. Nice-Looking room. Comfortable bed and great pillows. But my room was on the train tracks - like right in front with barely trees in between my windows and the tracks - with trains going by several times an hour!! I asked to switch rooms and was told I couldn't. And this is on a random Tuesday night - really, you are at full capacity? OK. So I go to sleep and put white noise on my phone to combat the train noise. No worries. Then I ask for a wake up call at 905 (important meeting the next morning, better safe than sorry), and they say they can't, it has to be 9am. OK. 9am please. I wake up from my own alarm at 9, they call me at 910. And, to make things interesting, at 9:03, as I'm standing naked in the bathroom, a maid walks in. WALKS IN! If she knocked I couldn't hear her, but seriously?!?! So I get ready and go downstairs - there is free breakfast buffet. But the eggs are dark yellow shriveled balls - probably sat there for hours. A woman is standing in front of it mumbling "well this is gross" and walks away. I am starving and decide to order fresh eggs. I order an egg-white omelette with whole wheat bread, and get this: I get a regular (yellow) omelette with rye bread. Seriously?? The wait staff is nice, and I can tell that they are trying, but at this point it stops being funny. Also the coffee isn't hot. I'm just embarrassed for them at this point. Never again.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your feedback of the Inn at Great Neck. We are sorry to hear that your stay with us was less than stellar. We are sorry about the wake up call. We did have the front desk promptly call at 9am, as requested. We would like to apologize for the incident in your room. We have housekeeping knock before entering each room to clean. When they entered, housekeeping noticed the door closed and heard water running and promptly closed the door. We are so sorry for the unintentional intrusion. When you joined us for breakfast, staff was in the process of cleaning up and getting ready for our lunch guests. We gladly accommodated a fresh breakfast request for you. We are sorry for the mix-up. We were able to remedy this quickly and comped your breakfast to hopefully make up for the inconvenience. I was not made aware of your displeasure with the location of your room. I would have gladly tried to remedy the situation as best I could so that you were able to enjoy a more comfortable stay. We are happy to know that you were treated well by our wonderful staff and hope that they provided exemplary customer service with a smile. We hope to have the opportunity to welcome you back and change your mind. We would like to treat you to the five-star experience you deserve. Until then. Thank You, Scott T.

"Best choice in the area"

4
20/10/2017

Very nice hotel. Small lobby with a tiny bar area.Greeted promptly at the front desk. I had lucked into a suite for only a few $ more than the standard room when making my reservation. Lucky me! There was a comfortable living room with a love seat and chairs. The separate bedroom was huge, especially by NY standards. Nice bathroom with full amenities.A very comfortable stay.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the inn at Great Neck. We are thrilled to hear how much you enjoyed your stay with us. We are happy to know that you enjoyed your room and what it had to offer. A guest should always find their room to be an oasis at the end of a long and busy day. They should feel like it is their home away from home. We are happy to know that you enjoyed the amenities that it had to offer. We hope you were treated to excellent customer service by our wonderful staff. They are always striving to exceed expectations. While you may have found our bar and lobby area small, we like to think of it as a more intimate setting for our guests to enjoy a little bit of quiet or enjoy watching the game with a cocktail while mingling with other guests. We have recently renovated this area for our guests to enjoy. We look forward to welcoming you back the next time you find yourself in the area. until then. Thank you, Scott T.

"Wedding guests"

5
17/10/2017

We blocked rooms for my Daughters Wedding weekend. Rosanna was a dream to work with. She helped with every detail and was always quick to respond. We enjoyed a Buffett breakfast the morning of the wedding in the Bridal Suite while the bridal party, MOB and MOG were getting thier hair and makeup done. Our guests had drinks at the lobby bar after the wedding. The following morning whatever guests remained enjoyed the restaurants reasonable Buffet Breakfast.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your excellent review of the Inn at Great Neck. We are thrilled to hear how much you and your guests enjoyed your stay. We were honored to have been an integral part of your daughter's momentous weekend. We are happy to know that you were treated to excellent customer service by our staff. They are here to answer any questions you may have and to anticipate anything they may need. Weddings are one of those occasions that we want to be perfect. We are proud to pass along your kudos to Rosanna. We are glad that you and your guests were able to enjoy some extra time together while dining at our Brasserie Americana for a delicious breakfast. We look forward to welcoming you all back soon. Until then. Thank You, Scott T.

"Erika Jansen Makeup Artist"

5
03/10/2017

Ladies... This past weekend was my sons wedding weekend, which was hosted by this Inn for rehearsal dinner, after party andbreakfast. PERFECTION Another important aspect that I forgot to include in my previous review was that Ryan was able to secure me the BEST makeup artist ever after my original lady backed out at the last minute. Erika Jansen is AMAZING, professional and caring and awesome! If you want to look exceptional for an event or even just a romantic night out with your man call her. You will feel so confident and beautiful. I felt amazing all day and my makeup was applied at 9am and lasted perfectly until I went to bed at 2am. I purchased a lip gloss from her for touch ups throughout the day and that was all I needed. Treat yourself to an amazing experience. You will love it!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
To 824cheryl, Thank you for your wonderful words for Erika. She is such an integral part of our hotel family. She truly takes pride in all her work and accepts no less than perfection. She enjoys making each client feel beautiful and special from the inside out. We are delighted to pass along these kudos to her. We hope to welcome you back soon. Thank You, Scott T.

"My wedding weekend angels"

5
02/10/2017

My son got married this past weekend. We used this Hotel for the rehearsal dinner, the after party and the hangover breakfast, and sleeping accommodations. My two beyond awesome contacts were Ryan and Julio aka My Angels. The hotel was clean and beautifully appointed. My guests were treated like royalty. The food and drinks were top notch! Every single person I came into contact with was helpful and smiling. I travel a lot and must say that this experience was beyond perfection. Every wish was granted and every need was met beyond my expectations. These two men do not know the words "no" or " we can't"! They made this journey magical from check in on Friday to check out on Sunday. I absolutely can't say enough good things about this place! Book it for yourself to experience the magical adventure that awaits you??

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We were honored to have been such an integral part of your son's momentous weekend. Our amazing staff is the heart of this hotel and makes it the great place it is. They strive to assure that each guest has what they need and answer any questions they may have. They enjoy providing a memorable experience while providing excellent customer service with a smile. We are delighted to know this was your experience. We are happy to pass along your kudos to Ryan and Julio. We are excited to welcome you back the next time you find yourself in the area. Another five star experience awaits your return. Until then. Thank You, Scott T.

"maid"

3
19/09/2017

In the other hotel I have stayed at they bad my bed, and in this one I had to make my own bed, and they left the food try in the room for both days, and they did not pick up the bath towel from the first night I was staying in their. I am glad I am not going back to NY other then that it was a nice hotel.

"Nice place."

5
10/09/2017

Nice clean rooms.Restaurant and bar downstairs open late.Valet parking only for a fee.Located walking distance to many restaurants nearby.Friendly,helpful staff.Rooms have mini fridge,safe,iron with board,coffee pot.Would recommend and stay again.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your review of the Inn at Great Neck. We are delighted to hear how much you enjoyed your stay with us from your room and the amenities it has to offer, to our excellent staff. Our staff strives to provide a home away from home environment. They are here to assure a comfortable stay. The enjoy providing customer service with a smile. We are happy to know this was your experience with us. We look forward to welcoming you back again for another memorable stay. Until then. Thank You, Scott T

"Great new place for me to stay. "

5
04/09/2017

I loved the old town feel of this hotel. The reception personnel were professional and the room was spacious. Breakfast was tasty and the service was outstanding. I will be back soon. (This app is annoying asking me to write more)!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We are pleased to know how much you enjoyed your stay with us. We are a family owned hotel and take pride in all that we do. We have recently renovated our hotel lobby and bar area so that our guests feel welcome. We wanted to create an inviting space for our guests to gather with friends or to be able to have a little quiet time to themselves. We are happy to know that you appreciated the aesthetic of our beautiful hotel. Our staff strives to create a home away from home atmosphere. They work hard to exceed expectations. We are happy to know this shone through. We look forward to welcoming you back the next time you find yourself in the area. Until then.Thank You, Scott T.

"Anthony was AMAZING!!!"

5
03/09/2017

We stayed at this hotel for a wedding of one of my best friends. The staff was great and extremely helpful - especially Anthony who works at the front desk. He was super nice and went above and beyond for everyone in our party! Thanks for an awesome time!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We are delighted to know how much you enjoyed your stay. Thank you for choosing to stay with us on such a momentous weekend. We are happy to know that you were treated to exemplary service by our amazing staff. they work hard to exceed expectations. They are here to assure a memorable stay. We are glad to know this did not go unnoticed. We are proud to pass along your kudos to Anthony. We look forward to welcoming you back soon. Thank You, Scott T.

"Clean and comfortable with a less corporate atmosphere"

4
23/08/2017

This is a good hotel which was conveniently located for that day's work. I arrived in the evening to a nice warm welcome from check-in staff. My room was large, clean and comfortable. It was equipped with a nice desk, comfortable chaise, Keurig coffeemaker, and mini fridge. The bathroom was a decent size and updated. After a good night's sleep, I had the breakfast buffet which was $14.99 plus taxes and had a good selection of hot and cold items, including bagels, eggs, fresh fruit and decent coffee. The only unpleasantness came at check-out where the desk person was not very helpful and was unwilling to do his job with a smile.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your review of the Inn at Great Neck. We are thrilled to hear how much you enjoyed your stay - from the room, to the amenities we offer to the breakfast buffet. We strive to assure each of our guests has a memorable stay with us. Our staff enjoys working hard to exceed guests' expectations. With that said, there is always room for improvement. We have taken this opportunity to share your feedback with our front desk staff. We have reminded them that a smile goes a long way, especially in the hospitality industry. We look forward to welcoming you back with a smile! Thank you, Scott T.

"Wife going in Hospital "

5
21/08/2017

We visited Long Island as my wife had (successful) Open-Heart surgery & the hospital recommended we stay at the Inn at Great Neck where they had a special rate for patient families. It's very nice boutique hotel with a VERY courteous & helpful staff including Paul, Anthony and Miriam at the front desk who were super helpful, and Gloria, Martha & Joanne in the restaurant that served a great hot breakfast buffet - except for the burnt toast (JK- personal joke!). The room was spacious, clean and comfortable. I really liked the heat lamp in the bathroom to help you dry off and stay warm coming out of the shower. Overall, the Inn at Great Neck has a nice, cozy feel with a friendly staff; I highly recommend.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you very much for your excellent review of the Inn at Great Neck. We are happy to have been a part of your weekend, thank you for choosing us. We are thrilled to hear that your wife's surgery went well! We wish her a speedy and healthy recovery. My staff and I enjoy going above and beyond for each of our guests. We are here to assure a comfortable stay. We try our best to accommodate requests so that their stay may be memorable. We are happy to know this was your experience with us. We will proudly pass along your kudos to the staff, especially Gloria, Miryam, Paul, Anthony, Martha and Joanne. We look forward to welcoming you back for another stay. Thank you, Scott T.

"Great place for a meeting or stay"

5
18/08/2017

Recently had multiple meetings for business - hotel was very accommodating, responsive, and friendly. The restaurant had very tasty food and in general-- the hotel had a relaxing atmosphere. We had a great couple days here!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for choosing the Inn at Great Neck for your business destination. We are happy to know how much you enjoyed your stay, from your comfortable food to the delicious meals found at our very own Brasserie Americana. My staff and I work hard to assure each guest has a wonderful experience. We strive to exceed expectations. We are happy to know that this was your experience. We look forward to welcoming you back the next time you are in the area. Thank you, Scott T.

"Daughters wedding"

4
16/08/2017

We stayed over one night on the 15th of July. Our room was ready for my husband to get ready there early before wedding. Everything was just perfect when we got in that night. We were totally exhausted from the day so we slept well. The next morning we had a very nice brunch in one of the many rooms they have for catering. The bellhop was very patient with us getting our many bags from two rooms! The only negative is there is no parking lot and you have to use valet parking.

"Lovely hotel"

5
09/08/2017

I stayed here as a bridesmaid with the rest of the bridal party and the bride for her wedding in New Hyde Park and it was great. The staff was very helpful and accommodating to us and all of our needs. The mother of the bride had breakfast sent up for us and it was simple bagels, muffins and fruit. Everything was fresh and delicious. The location of this place is very nice. LIRR is less than a minute walk and restaurants are within walking distance. There is also a CVS two blocks away, which was very convenient as well.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We are delighted to have hosted you during such a momentous occasion. My staff and I strive to cater to each of our guests to assure that they are fully enjoying their stay. They should feel comfortable and like they are at their home away from home. We enjoy providing excellent customer service with a smile. We are delighted that you were able to experience what we do best. We are conveniently located to many shops, dining and conveniences in Great Neck. We are happy to know that you were able to take advantage of this. We look forward to welcoming you back the next time you are in the area. Until then. Thank You, Scott T.

"Wedding Day Bliss! "

5
08/08/2017

I chose the Inn at Great Neck as the hotel I would be staying in for my wedding day and also where I invited my family members to stay, as well. I had originally been introduced to Ryan Curran the day after I had booked my wedding venu. From the moment he emailed me, his professionalism and willingness to assist me with anything was overwhelmingly refreshing and pleasant. We kept in touch for over a year and he helped coordinate anything needed. Upon arriving at the Inn the day prior to my wedding I was greeted by the valet attendants and the front desk concierge who went above and beyond in every way. Everyone knew who I was and congratulated me on my marriage. Every one knew me by name and made me feel so special. I had a few requests for the order of the rooms for my family members and even though they only have about 50 rooms they were able to accommodate me with a pleasureful attitude. The rest of the day into the next the entire staff made me feel like a princess. I have stayed in many Ritz Carltons and other extravagant hotels, but never experienced true service like this. Ryan and the team made my wedding day a true fairy tale come true. Even down to the details of Ryan setting up our honeymoon suite with rose petals and champagne and a beautifully written note from him. I am still in awe over the entire experience and cannot thank them all enough for what they did! We will be back each year on our anniversary!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your stellar review of the Inn at Great Neck! We are honored to have been such an integral part of your momentous weekend. Thank you for choosing us! Our staff strives to exceed expectations. They are here to cater to each guest and assure that they are in need of nothing. They should have all questions answered and requests fulfilled to the best of our ability. We want our guests to experience a home away from home. We want them to be comfortable and relaxed. Being a smaller and more intimate hotel, we feel that we are better able to give each guest individual attention. We can assure a stay fit for royalty! We are happy to know this was your experience. We are thrilled to pass along your kudos to Ryan. He is a very important part of our Inn at Great Neck Family. We are glad to know that you enjoyed our delicate touches to your room, from the rose petal turn down to the chilled champagne ready to pop. We feel the attention to detail is what makes us stand out. We look forward to welcoming you and your husband back for your first anniversary. We wish you much love and happiness always. Thank you, Scott T.

"Always a great place to stay"

5
02/08/2017

I've been traveling to Great Neck for work the past 2 1/2 years and have stayed here most of my trips. It is a fantastic place and the everyone treats me wonderfully. Great bar and restaurant. The rooms are large and the beds are very comfortable. Very close to a neighborhood full of restaurants and the LIRR is only a short walk away. There is even a movie theater within walking distance. I highly recommend the Inn at Great Neck.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We are delighted to hear how much you enjoy staying with us. It is most certainly quite the compliment to have our guests return. We are always happy to know when a guest enjoys all the amenities we have to offer from the comforts of their room to the bar/lounge and restaurant. We pride ourselves on creating a comfortable environment for each of our guests. My staff and I are here to assure a memorable stay. We are here to answer any questions our guests may have.We pride ourselves on creating a comfortable environment for each of our guests. We strive to create a home away from home experience. We are here to deliver excellent customer service with a smile. We are happy to know this was your experience. We look forward to welcoming you back the next time you find yourself in the area. Thank You, Scott T.

"Awesome Hotel - Complete Surprise"

5
01/08/2017

I had a meeting here and stayed in this Inn for one night. I thought it was a great hotel in a nice walkable neighborhood. My room was super quiet and comfortable. The staff were great and very helpful with restaurant recommendations and directions. Room service breakfast was very good and quick. My room was right next to the small workout room but when I closed the door I couldn't hear a sound - very soundproof room. Bed was fantastic. I don't get to LI often but I'd definitely stay here again.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. We are delighted to hear how much you enjoyed you stay with us. We pride ourselves on creating a comfortable environment for each of our guests. We strive to create a home away from home experience. We are happy to hear this was yours. My staff and I are here to assure a memorable stay. We are here to answer any questions our guests may have. We are here to deliver excellent customer service with a smile. We look forward to welcoming you back the next time you find yourself on Long Island. Thank You, Scott T.

"what a pleasant surprise in great neck n.y."

5
20/07/2017

we were very pleased when we checked in and were so pleasantly greeted. The employees obviously went through wonderful training and it was evident during our 5 day stay. The breakfast buffet was reasonably priced and was very good. The hotel is conveniently located near he heart of a Great Neck all activity and the train station. The rooms are very nice and large and clean and well appointed. .....I will definitely stay here the next time in town.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your stellar review of the Inn at Great Neck. We are delighted to hear how much you enjoyed your week long stay with us. We are happy to know you enjoyed every aspect of your stay from your room to the delicious breakfast buffet to the convenience of our location. We are right in the heart of the Great Neck business district and very close proximity to the LIRR for quick and convenient transportation. We are glad to hear that you were treated to exemplary service from our staff, as they strive to create a comfortable and memorable experience for our guests. We look forward to welcoming you back for another great stay. Until then. Thank you, Scott T.

"Simply amazing ! "

5
11/07/2017

I have stayed at many places and no place compares as far as impeccable hospitality customer service and cleanliness. Anthony At the front desk is beyond amazing! Anthony is so on top of his game! He is so courteous,polite and incredibly friendly. I felt right at home. Anthony is experienced and so kind I was taken back at how someone can be that wonderfully accommodating ! He in my eyes deserves every promotion there has to offer. The rest of the staff was so polite and sweet as well. Rooms are spacious and clean. Breakfast was beyond delicious ! Bartenders are so cool too ! If you are in town or need a weekend getaway I recommend this place !

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your excellent review of the Inn at Great Neck. We are happy to hear how much you enjoyed your stay from beginning to end. We strive to create a home away from home environment for each of our guests. Thank you for your kind words for our staff. They are there to assure that each guest is treated well. They enjoy doing what they can to exceed our guests expectations. We are happy to hear this was your experience. We are delighted to pass along your kind words to Anthony. We are fortunate to have him as integral part of our Inn at Great Neck family. We are so happy to hear that you were able to enjoy time in our bar and lounge area. We created this space to be warm and inviting for our guests to enjoy a quiet conversation or be social with a larger group. We look forward to having you stay with us again next time you are in the area. Thank You, Scott T.

"A bit worn........"

2
11/07/2017

This hotel is well located in Great Neck and accessible to the corporate parks in the surrounding areas. Lobby is nice enough and service was fine after checking in. However, when I called to ask about my reservation, I waited on hold for 10 minutes and then gave up. I called back several hours later and was put on hold again - this time waiting almost 10 minutes again before talking to someone. The room itself is a bit worn out. The air conditioner is extremely noisy turning on and off all night, there was paint peeling off of the ceiling in the bathroom and the bed & furniture should be replaced. Being in a rush, I opted for the buffet breakfast - $18 for food that sadly was barely edible. On top of that, an automatic gratuity of 19% for a BUFFET! There must be better places to stay in the area. Will investigate.....

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your feedback of the Inn at Great Neck. As we pride ourselves on delivering a memorable hotel experience to all our guests, I regret that we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the hotel team to ensure that our service improves and maintenance is performed on your guest room Upholding our commitment to provide a outstanding memories with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Great Neck. Please feel free to email me at [email protected] if I may be of further service to you. Thank You, Scott T.

"noisy air conditioner and worn out room"

1
07/07/2017

I was staying at the hotel for a wedding in the area. My room was dirty, dark and small. It was as though the room had been part of a suite which had been chopped into separate rooms. The television was off to the left of the bed. When I say that the room was dirty- I mean that there was hair on the toilet seat, hairs in the air vent, and stains on the carpet. But the worse thing was that the air conditioner was extremely noisy. I complained about the air conditioner on the first night and was told there was nothing they could do. Then after being woken up multiple times during the night- I complained in the morning and they were able to fix the air conditioner. On the up side the staff was very nice- however based on my room I would never recommend this hotel to anyone.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thanks for bringing your experience to my attention. I do apologize about the noisy air conditioning unit in your room. I am glad to hear we were able to rectify the issue, but failed to do so in a timely matter. I also apologize for the cursory cleaning by our housekeeping staff. A absolutely spotless and fresh environment is a basic standard of a great hotel stay. I regret that we were not able to provide you with this cornerstone of good hospitality. I have spoken with our housekeeping supervisors in order to correct these issues and ensure that it is corrected going forward. Please contact me directly at 1-516-498-3007 to discuss these issue further. Sincerely, Scott T.

"A last minute booking with a night to remember!"

5
04/07/2017

We were attending a wedding in Great Neck and decided to stay at The Inn since it was very close to the event venue. From the booking to check in to the check out everyone was extremely helpful, courteous and our room was very clean with a lot of space. I was a tad concerned when I looked out the window and saw rail tracks and thought OMG I will hear a train go by every so often but I was wrong. No noise, a rest-filled sleep and a place I highly recommend staying at if you're in town. Cheers to The Inn!!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your wonderful review of the Inn at Great Neck. We are delighted to hear how much you enjoyed your stay. Our staff strives to make each guest's stay like a home away from home. They are there to answer questions and to help make your stay memorable. We are glad this was your experience. We are so happy to hear that you enjoyed a peaceful night's sleep. We truly try to create a home away from home for each of our guests so that they enjoy a comfortable stay. We are happy to hear this was the case. We look forward to your next stay with us the next time you are in the area. Thank you, Scott T.

"A very nice find in a good location"

5
29/06/2017

Location is dependent on where you want to be, but for doing business in Long Island, and having access to NYC, this is a good place. The hotel is very nice - probably the nicest BW we've ever stayed in, and for the quality of the place the prices are reasonable. The staff is very friendly and accommodating. There is a bar in the lobby, and a nice restaurant attached. The location is very close to downtown Great Neck; a lot of things are within easy walking distance. Parking can be a problem, but the valet parking is very reasonably-priced. The hotel is also pet-friendly, though there is a charge. Prices vary by season and perhaps occupancy levels, but prices are generally pretty reasonable. It's our "go to" place in the area.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your wonderful review of the Inn at Great Neck. We are delighted to hear how much you enjoyed your stay. Our staff strives to make each guest's stay like a home away from home. They are there to answer questions and to help make your stay memorable. We are glad this was your experience. Thank you for stopping in to enjoy our bar/lounge area! We took great care during our renovations to make this space inviting for our guests. A place they wanted to spend some time in while enjoying a cocktail or just a good conversation with friends. We are happy to know you enjoyed this. We look forward to your next stay with us the next time you are in the area. Thank you, Scott T.

"Unfortunate customer"

1
13/06/2017

As a long term senior employee myself in the hotel hospitality industry. I am well aware that this is not the way to treat situation I encountered with particular accommodation at the Great Neck Inn. Beware of providing your credit card information. I had made a reservation for the weekend and was informed the Sat night was unavailable but could be put on a cancellation list. Requiring multiple nights I booked the available Friday night with the chance the sat would come av.ailable as encouraged by the guest service agent. I was able to find suitable accommodation at another location so within a week of a 24 hrs cancellation policy I called and cancelled. I received an email confirming my reservation and charged when should have been cancelled. I made a personal visit and Priscilla and Anthony reassured me this would be taken care of. Another email informed me this was a no show and charged the full amount. So be careful you don't have to cancel when making a reservation at this establishment. Our hotel would never treat our guest and their hard earned money so poorly. We like our guests to return

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your feedback of the Inn at Great Neck. We apologize for the confusion and any inconvenience you were caused during your booking process. We would like to clarify what may have happened. We understand that you booked a Friday night stay and were placed on a waiting list for an available room on Saturday night. Should a cancellation have come up for Saturday we would have immediately contacted you to see if you would care for the room for that evening. We do not have a cancellation list, only a wait list. Since the room was not immediately available, it seems that you chose to stay at a different hotel with availability for both nights. We were not informed of this as you never cancelled your reservation and charged you as a No Show, per our policy stated in our confirmation email. Once your card was charged, you requested a waiver of the No Show charge and we agreed to waive the fee. We immediately refunded your card. We like to keep our hotel in good standing with our guests. We set out to keep them happy and satisfied so that they may happily return to a 5 star stay with us. We do apologize for the confusion. Should your travels ever bring you back to the area, please do not hesitate to contact me directly. Thank You, Scott T.

"Nice & clean hotel, terrible for conference"

3
02/06/2017

The room itself is clean, spacious, and well-maintained, but definitely outdated. The lobby is cool with the art deco style and the staff are great & attentive. We were at the hotel for a work conference and the ballroom/conference facility was atrocious/totally outdated. The sound system barely worked, the acoustics in the room were not good, the food service was a disaster. It felt like they never do conferences and I really hope we don't do ours again next year there. For a hotel stay only, it was great and super close to the LIRR stop and cute shops/restaurants.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for choosing to stay with us at the Inn at Great Neck! As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent event. Please accept our sincere apology for the issues you experienced with our sound system, I will be looking into what caused theses problems. I can understand how something like this could cause serious problems for the attendees. I have shared your feedback with our Food and Beverage team in an effort to improve our service. Thank you again for choosing to stay with us and we hope that you will give us another chance if your travels bring you back to Great Neck! Thank You, Scott T.

"First time at the Inn: Won't be the last!"

5
25/05/2017

This was my first time in New York and I can't wait to come back thanks to the Inn at Great Neck! Everyone here is incredible from the front desk staff like Miriam to Moe at the bar. I felt like an old friend thanks to their friendly conversation and caring attitude. While everyone was wonderful, I was especially impressed with their shuttle driver Hubert. He was the most considerate and accommodating driver I have ever had. He was so friendly and informative about the surrounding areas that I picked his brain almost daily about local history and places of interest. I looked forward to my daily rides with Hubert and the great conversations, which he made sure included everyone in the van. I was also very impressed with Felix, who always had a smile and kind words no matter how busy he was. Felix seemed to remember everyone staying at the Inn and would go above and beyond to make sure I had everything I needed. The hotel has a wonderful atmosphere to go along with their wonderful staff. The beautiful art deco decor and clean, comfortable rooms just made my stay a truly memorable experience. I can't wait to come back and see everyone again!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your excellent review of the Inn at Great Neck. We are happy to hear how much you liked the decor of our hotel, as we took great care during our renovations. We wanted an open and inviting space for our guests to enjoy in the lobby and bar area during their stay. We hope you were able to take advantage of this. Thank you for your kind words for our staff. They are there to assure that each guest is treated well. They enjoy doing what they can to exceed our guests expectations. We are happy to hear this was your experience. We are delighted to pass along your kind words to Miriam, Moe, Hubert and Felix. They are an integral part to our Inn at Great Neck family. We look forward to having you stay with us again next time you are in the area. Thank You, Scott T.

"Wedding weekend hotel"

5
24/05/2017

Prior to our son's wedding weekend, Ryan (social coordinator) worked with us for the past year to ensure guests attending our son's wedding would have an amazing experience throughout the wedding weekend. We highly recommend your Inn because of Ryan. We took advantage of shuttle service, late bar and breakfast buffet. Rosanna was very helpful too. She answered my many, many emails quickly and addressed all of my inquiries. We blocked 14 rooms for our guests the weekend of 5/20/17. The hotel has an art deco vibe and from the moment you enter the premises you realize you are not an ordinary hotel! All of our guests loved the lobby, lounge, bar and restaurant decor. The rooms were impressive and immaculately clean. Mo the bartender was so personable and fun. The Omelette Chef and waiter and waitress who ran the breakfast buffet were excellent and attended to our guests' requests with professionalism. Our shuttle driver, Hubert, was entertaining and made sure everyone arrived to and from the wedding reception safely. Everyone single staff member we encountered at the Inn at Great Neck were friendly and professional from the valet parking attendants to the front desk staff to the bartenders and restaurant staff to the housecleaning crew. A few of our friends accidentally left items behind and the housecleaning staff immediately went to rooms to retrieve items for us. We were so happy we booked our group at the Inn at Great Neck. A great time was had by all!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your excellent review of the Inn at Great Neck. We are honored to have been such an integral part of your son's wedding weekend. We are happy to hear how much you liked the decor of our hotel, as we took great care during our renovations. We wanted to create an open and inviting space for our guests to enjoy in the lobby and bar area during their stay. We are thrilled that you and your guests were able to take full advantage of this. Thank you for your kind words for our staff. They are there to assure that each guest is treated well. They enjoy doing what they can to exceed our guests expectations. A wedding has many intricate details and we have the finest people tending to our guests needs specifically for these momentous events. We are happy to hear this was your experience. We are delighted to pass along your kind words to Ryan, Rosanna, Hubert and the rest of our amazing staff. They are the heart of this hotel and what keep it running smoothly. We look forward to having you stay with us again next time you are in the area. Thank You, Scott T.

"Good"

4
23/05/2017

We spent one night while stopping to visit family. Art Deco decor gave atmosphere. The staff was nice and valet parking a must in that area. The room was comfortable. It was rather pricey but for one night alright

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for sharing your feedback of the Inn at Great Neck. We are happy to hear how much you liked the decor of our hotel, as we took great care during our renovations. We wanted to create an open and inviting space for our guests to enjoy in the lobby and bar area during their stay. We are are happy to hear this did not go unnoticed. We are happy to hear that you found your room comfortable during your stay and that our staff treated you well. They are there to assure that each guest has a memorable experience. They enjoy going above and beyond to exceed our guests' expectations. We look forward to having you stay with us again next time you are in the area visiting family. We hope that you might be able to take advantage of our wonderful on site restaurant, the Brasserie Americana. We look forward to showing you a five star experience. Thank You, Scott T.

"Daughter's Bat-Mitzvah"

5
23/05/2017

I had my daughter's bat-mitzvah party at The Great Neck Inn. Ryan Curran, the social sales manager was amazing to work with. Very professional, kind and patient. His team of waiters/waitresses, security, door attendants were absolutely lovely and very attentive. Ryan and his staff went above and beyond to make my daughter's special day wonderful. Rosanna was also amazing too. She helped me with the preparation and details before the party. I still don't know how she was able to get that enormous cake we were serving inside the kitchen. I was holding my breathe a little but, Rosanna delivered. I also loved the rooms. So spacious and clean and the beds and pillows were so comfortable. We enjoyed brunch at the restaurant the following day. It was a nice selection of muffins, french toast, waffles, eggs, fruit, etc. I definitely recommend The Great Neck Inn for an event you may be having, a special lunch/brunch or even a night out and stay over for an overnight or weekend.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your excellent review of the Inn at Great Neck. We are honored to have been such an integral part of your daughter's Bat-Mitzvah. We are happy to hear how much you enjoyed your room and what it had to offer. We are also happy to hear how much you enjoyed your breakfast selection. We like to start our guests off with just the right food to fuel their day. Thank you for your kind words for our staff. They are there to assure that each guest is treated well. They enjoy doing what they can to exceed our guests' expectations. A large event has many intricate details and we have the finest people tending to our guests' needs, specifically for these momentous events. We are happy to hear this was your experience. We are delighted to pass along your kind words to Ryan, Rosanna and the rest of our amazing staff. They are the heart of this hotel and what keep it running smoothly. We look forward to having you stay with us again next time you are in the area. Thank You, Scott T.

"Family-like atmosphere"

4
22/05/2017

I was on a business trip in New York and spent a week at the Inn. I have to say that the hotel surprised me very positively. It's very clean and welcoming, and the rooms are comfortable. The bed was also very nice to fall in to after a long day. The kitchen is very good. Have to recommend the beef brisket, absolutely delicious. A big thanks goes also to the hotel staff. Thank you Mounsiff and Yolanda for great service and company. BR from Finland

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your excellent review of the Inn at Great Neck. We are delighted that you chose us to host your week long stay in the area. We are happy to hear how much you enjoyed your room and what it had to offer. We are glad you were able to take advantage of dining at our on-site restaurant, the Brasserie Americana. Our Chef is always looking to please our guests diverse palates with his delicious selections. Thank you for your kind words for our staff. They are there to assure that each guest is treated well. They enjoy doing what they can to exceed our guests' expectations. We are happy to hear this was your experience. We are delighted to pass along your kind words to Mounsif and Yolanda. We look forward to having you stay with us again next time you are in the area. Thank You, Scott T.

"Quality service "

5
18/05/2017

Large, clean rooms. Great Art Deco decor. Walkable community with area restaurants. Free, punctual shuttle to nearby locations-great for business travelers. Overall excellent service at all levels - front desk, restaurant, driver.

"Stayed overnight as part of a Bridal party."

5
17/05/2017

The stay was too short but very pleasant. The wedding was at a local venue so the bridal party made arrangements to make rooms available to guests. So convienent, after the church we dropped our bags off at the Inn and a shuttle took us to the recception which was near by. After the reception the shuttle picked us back up and took us to the Inn. The bar stayed open late to accomodate the guests for a cash bar after the wedding. Then the bride and groom arranged a breakfast buffet for the overnight guests. The overall trip was wonderful.

"Wedding prep"

4
16/05/2017

A suite was reserved for a bridal party to prep for a wedding. Staff was nice, suite was a bit small for our group even though the bridal party wasn't very big. However the valet staff was amazing because it was pouring rain and we were in and out a lot and they let our cars idle near by on many occasions. They seem like a great place to hold an event and even had several going on that day.

"Exemplary customer servicee"

5
13/05/2017

I am a regular business traveler to the area and stay at the Inn most weeks. The whole staff, front desk, valet, drivers, servers, bartenders, service people; any and all associates, truly understand how to exceed the customers' expectations. Clearly their culture is 'customer first', hats off to the ownership, management, and their team for consistently making me and all guests feel like they are truly valued. Shout outs and thanks to all.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your stellar review of the Inn at Great Neck and our amazing staff. We are thrilled to hear when a guest enjoys their stay but ever so grateful when they are so impressed that they choose the us time and again. Our staff is the heart of this hotel and we strive to give our guests a home away from home experience. We are glad to know this shone through. We are honored to share this feedback with them. Thank you for being such a loyal guest. We look forward to welcoming you back in the future for another memorable stay. Thank You, Vinod M.

"Reunion brunch for 25 people "

5
10/05/2017

My event was a huge success due to the excellent staff here. From booking the event to the food on the actual day, everyone was a pleasure to work with and went out of their way to make sure I was satisfied. Thanks for a job well done!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your excellent review of the Inn at Great Neck. My staff and I enjoy going above and beyond to assure that each of our guests have an excellent stay. They are there to assure that our guests have everything they need and anticipate anything that they may want. They enjoy working hard to exceed expectations. We are thrilled to hear this was your experience during your stay. We look forward to welcoming you back for your next visit to the Great Neck area. Until then. Thank You, Vinod M.

"Booked 30 rooms and brunch for son's wedding "

5
08/05/2017

Very happy with Inn at Great Neck. Booked 30 rooms for our son's wedding this weekend. Rosanna was extremely helpful and cooperative with questions, changes and additions. Rooms were extremely clean and comfortable. Staff very accommodating. Brunch for 72 excellent. Everyone was very pleasant and professional. I would definitely recommend The Inn at Great Neck!

"Clean Hotel, Great Location"

5
28/04/2017

We recently stayed in this hotel for one night while visiting the area. The accommodations were clean, spacious and comfortable. The location was excellent, and we were able to walk to sites nearby. Before leaving, I booked a return stay. The front desk was helpful in any requests.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for sharing your review of the Inn at Great Neck. We are always glad to hear when a guest enjoys their stay, but always so honored to hear that they booked another stay before their current one was over! We look forward to welcoming you back for another memorable experience. Perhaps a dinner at our very own Brasserie Americana is on your to do list? Until then. Thank You, Vinod M.

"Glad we booked here."

5
23/04/2017

We stayed two days in this hotel. They call it a Best Western Premier but it's not a BW by any standards. Very comfortable beds and pillows. Very clean. A very nice restaurant in the Lobby area and one of the best stocked bars I've seen in a hotel. The Management and staff were very accommodating. It was so good were heading back on another business trip and will be staying there tonight.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your excellent review of the Inn at Great Neck. While we are proud to be a part of the Best Western Premier Collection, we take pride in the fact that we are a family run business. My staff and I go to great lengths to see that each of our guests' needs are met or anticipate anything they way may want. We treat each guest as part of our family. They strive to exceed our guests' expectations. We are glad to see this shone through. We are located in the heart of Great Neck, where we are close proximity to the business district, shopping, transportation and dining. We are thrilled to hear that you decided to take advantage of our newly renovated lobby and bar area and that you dined with us at our on-site restaurant, the Brasserie Americana. We are honored you are choosing to stay with us again and look forward to serving you. Thank You, Vinod M.

"Wonderful location in Great Neck"

5
07/04/2017

Nice boutique hotel on Long Island. We were here for a family wedding and we're pleasantly surprised by how nice and unique this hotel is. Very comfortable and clean. Very close to restaurants and shopping. Amazingly close to the Great Neck LIRR so very convenient for going into NYC. Did not hear trains so the building seems well insulated. The staff was friendly and helpfully well! Overall a great stay!

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for choosing to stay with the Inn at Great Neck for your family wedding and for sharing your experience. We have recently renovated the lobby and bar area so that our guests might enjoy a relaxing and memorable experience in a luxurious environment, while enjoying some conversation or a refreshing cocktail. Our staff goes above and beyond to assure a memorable stay for each of our guests and always happy to hear when this shines through. We look forward to the opportunity to welcoming you back where you might enjoy a delicious meal at our on-site restaurant, the Brasserie Americana. Until then. Thank You, Vinond M.

"wedding overnight stay"

4
03/04/2017

stayed for one night for a local wedding. nice brunch on Sunday morning. Didn't really use any of the hotel facilities . Did use room service on afternoon of arrival and was nice. Staff friendly and helpful

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you very much for your review of the Inn at Great Neck. We are glad that you enjoyed your brunch and room service. Our Chef does enjoy keeping our guests happy. Our staff strives to cater to each of our guests with great effort to exceed their expectations. They are what keeps this hotel running smoothly. We are always glad to hear that a guest has a great experience with them. While your stay was short, we hope it left an impression. We look forward to welcoming you back so that you might enjoy some time to make full use of all our hotel has to offer. Thank you, Vinod M.

"This is a Premier hotel?"

3
02/04/2017

Second time at this property, both for a friends child's wedding. It pretends to be a boutique little hotel but in actuality it's just a Best Western with nicer trim. If you sit in the bar/lobby restaurant every time someone comes in or out be prepared for the blast of cold. Hotel policy says you can't bring your own bags up to the room? Sounds like a scam to boost staff tips. One big positive - very comfortable bed. Big pet peeve of mine: toilet bowls do not belong next to the tub.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for sharing your feedback. We are proud to be a part of the BW Premier Collection but still a family owned business. We pride ourselves in the fact that the amenities we offer are of the highest quality. Guests are welcome to take their own bags up to their room and we apologize if this was not communicated properly. Unfortunately, while sitting in the lobby area there is a risk of a burst of cold air coming in during the winter. While it can be uncomfortable, we hope that our guests find the atmosphere relaxing and are able to enjoy the decor and possibly a refreshing cocktail at the bar. We hope that the rest of your stay was enjoyable and that our staff treated you well. They take great care in seeing that each guest is catered to as if they are at tgheir home away from home. We hope the next time you are in the area you will give us the opportunity to change your mind. Thank you, Vinod M.

"OVERPRICED"

3
31/03/2017

hotel charges for parking they have a very overpriced restaurant. attended a breakfast buffet, and the eggs were cold and there were no bowls for the cold cereal. it was not an oversight, because I asked for a bowl and I was informed there was none. the breakfast buffet paid by the host was very expensive, especially for we got.. it was a pathetic buffet.. I had better free breakfasts included with stays at other hotels. I will never use this hotel again. a rip off.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for sharing your feedback. We do inform our guests that there is a parking fee so that it is not a surprise to them. We apologize if this was not communicated properly. We are sorry that our breakfast buffet was not to your liking. Our guests' breakfast should always be just the way they like it and there is no excuse for the eggs. Our staff has been spoken to to assure that they maintain the buffet in the proper manner, so that our guests will find a well stocked and delicious buffet. We hope that the rest of your stay was to your liking and that you might reconsider another stay so that we might change your mind. Thank you, Vinod M.

"Overpriced Hotel"

3
30/03/2017

Do not go to this hotel unless you want to be ripped off. They charge for you to park your car daily and it's valet parking only so your also tipping employees. The restaurant menu is overpriced. For room service a $2 fee is added onto each thing you order.

Vinod M, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your feedback. We are sorry to hear that this part of your stay has left something to be desired about our hotel. We understand that while our hotel does charge for parking valet, our guests are always informed. For your particular stay, your hosts prepaid for guest parking so that this would not be a surprise. It is most definitely up to each guests discretion to tip any employee of our hotel to reward exemplary service, but not expected. We hope that aside from this that you enjoyed a relaxing night's stay and that our wonderful staff were able to help you with any questions or requests that you may have had. We pride ourselves in treating our guests like they are at a home away from home. We hope that the next time you are in the area that you will give us another chance to exceed your expectations. Thank you, Vinod M.

"Great hotel, got upgraded to a suite!"

5
19/11/2016

Had my brothers wedding in the area and couldn't of found a better spot. Right next to cafes, bars and shops. A beautiful little suburb.. We were also upgraded to a more expensive suite because it wasn't being used.

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your kind words and choosing us. We are always looking to please our guests and if it's an upgrade, then that's what we do when we can! We look forward to you joining us again soon and possibly trying our own gem of a restaurant right on site, the Brasserie Americana at the Inn at Great Neck! Thank you, Danielle N.

"In a pinch "

5
19/11/2016

I am a Great Neck local who needed to stay last minute at a nearby hotel. Conveniently I was accommodated by The Inn at Great Neck with ease efficient and very nice service . I was extremely delighted by the cleanliness and comfort of the rooms, the friendly and efficient staff and the close proximity to town with quick eats shops and the train into manhattan 30 minutes away. I travel all the time and stay in many hotels this was surely an extremely nice place to stay .

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your kind words. We are thrilled that you chose to stay with us and that we were able to deliver the service that you were looking for. We will certainly pass along your words to our staff. We hope that next time you are in town that you join us at our on-site restaurant, Brasserie Americana at the Inn at Great Neck for some delicious fare. We look forward to having you stay with us again soon. Thank you, Danielle N.

"Decent for business travel"

4
16/11/2016

The location is great as it's so close to the LIRR station. It takes about 30 mins to get to Penn station. My room on the 5th fl was spacious. Everything was pretty clean and neat. Housekeeping lady was so friendly. Overall, the service was not bad. The room is kind of worn out and not many TV channels available (specifically no local sports channels). However, the wifi was fast and stable enough to stream video. Another drawback would be that you can hear the LIRR trains come and go during the night as it's so close to the train station. If you are a light sleeper, it can be troublesome. Overall, it's decent and convenient for business travel. If I were on a leisure trip, I would personally find somewhere else, simply for a better experience.

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
We apologize for the experience that you had while staying with us. We will address the Wifi issue, as we know our clients need to have access to information at a moments notice. Your feedback in important to us. Thank you, Danielle N.

"Spectacular hotel for wedding guests"

5
09/11/2016

We had over 30 rooms booked for a wedding; all of our guests raved about the hotel--it has a charming, comfortable ambiance and the service is first rate. I worked with Rosanna for several months before the wedding--to arrange transportation to the wedding venue, to arrange a hospitality room, etc--and she was a pleasure to work with. Not only is she super responsive and professional, she also let me have my dress sent to her personal office a week prior to the wedding! I highly recommend the Inn at Great Neck and their fantastic staff.

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for your glowing review! We are so pleased that we were able to accommodate all your needs to make your special day go as smoothly as possible! Our staff works very hard to assure that our guests are happy and want for nothing. They will be happy to know about your positive feedback, especially Rosanna! We look forward to seeing you back again soon. A one month anniversary perhaps? Thank you so much, Danielle

"Great service"

5
05/11/2016

The best service Jose Portillo was on charge of everything excellent service he is the best I will definitely will book an event again at Inn Great Neck The food was great Everybody was very kind The location is great All my invites had a wonderful time The decoration and presentation of the food was amazing I only received good comments from my guests We absolutely loved the place Thanks so much Jose Portillo for the great service The Inn at Great Neck has the bet service at great price Hopefully we will keep booking many important events Ingrid Ramos

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so very much for your kind words. Thank you for choosing us to host such an important event. We are happy to know that all your needs were met and that our staff helped go above and beyond. We will most certainly pass along the kudos to Jose. We look forward to seeing you again for future events here at the Inn at Great Neck. Thank you, Danielle N.

"Nice Hotel in a nice area"

4
30/10/2016

I stayed at the hotel several times and have not had much disappointment. Friendly, clean atmosphere in a nice neighborhood. A little on the pricier side with a bar and small restaurant. Always a good place to stay on a long trip.

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Always a pleasure to have you back and stay with us! We look forward to seeing you again and making sure it feels like your home away from home.

"Great Manhattan Alternative "

5
28/10/2016

Love this place. Located in the heart of the charming village of Great Neck it's convenient to everything. Hotel is beautiful and service by all staff is great. They really make you feel at home. Wonderful bar and restaurant too. When we stay here we often travel in to Manhattan for business or pleasure and it's an easy trip. Hotel is a quick walk to the train station and the train ride into the city is quick and easy. Hotel rate is easily half of what you would pay in the city and Great Neck has many great shops and restaurants. Love the city but this is a lovely break!

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you so much for your kind words, Lisa. We are happy that you were well cared for and will make sure to let the staff know! We look forward to having you stay with us next time you are in town and hope that our on site restaurant, the Brasserie Americana, is at the top of your restaurant list!

"Excellent wedding weekend! 20+ rooms and big Rehearsal dinner party"

5
26/10/2016

I booked 20+ rooms for the weekend (40+ room nights) and all the guests were charmed by the comfort and cleanliness of the rooms. No the hotel isn't brand new but it's full of character, everything worked well and the staff was great. We also had our large rehearsal dinner party in their banquet rooms and the setup, menu and execution was flawless. Each plate looked and tasted as if it had been made to order rather than one of 50. I cannot say enough about Ryan Curran, event manager, who worked closely with me for over 4 months to block the rooms, plan the dinner and execute. However, entire staff was top notch. Great job, memorable weekend!

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
It was our honor to be a part of your son's big day!! Thank you for selecting us as your host hotel and rehearsal dinner venue. Our team takes pride in all that they do, so we greatly appreciate you taking the time to share your experience. Congratulations and best wishes to the bride and groom!!

"Does the job. "

4
23/10/2016

While in Great Neck there aren't many options. Rooms are clean but dated. Resturant has surprisingly good food. If you need a reliable hotel for a day or 2 this is your spot. Location is perfect as it's a block or two from town.

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thanks for the kind words, I'm especially happy you had a chance to visit The Brasserie Americana our on site restaurant. We hope to see you next time you're in town! Be sure to stop by the Brasserie again, our Chef is working on some great new dishes!!

"About valentines weekend "

5
22/10/2016

I am very excited about valentines weekend 2017 ,staying at the inn @ great neck ,you cannot say one bad thing about this exquisite hotel and the kindness of each and every staff !the hotel itself is kept well maintained and never ever far from perfect ! Rhonda Bienes

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Rhonda, The team is just as excited to see you! Please let us know if there is anything we can do to make it an extra special day for you.

"GNN North Clas of 66 Reunion"

5
19/10/2016

Everything was perfect; the room, the staff, the food. Ryan did an incredible job of meeting every need we had. The room was beautiful and the valet people were so helpful. The lobby is lovely. Thank you, thank you, thank you for making ths a magical weekend for all.

Danielle N, General Manager at Inn at Great Neck, BW Premier Collection, responded to this review
It was our pleasure to host your Reunion! The team particularly enjoyed watching your guests arrive, and see each other for the first time in years. I'll be sure to share your kind words with the entire team. Thank you!

"Nice, simple hotel"

4
17/10/2016

Travelling here on business. Hotel has restaurants and shopping that are walking distance. Staff is friendly. Rooms are clean but a little dated. Wifi let me stream video with ease. Room service available with good choices, lobby is quiet and inviting to work in.

"PERFECT UPSCALE HOTEL IF YOU ARE ON LONG ISLAND!"

5
12/10/2016

We only stayed one night (unfortunately!), but our suite was perfect and beautiful for the three of us. Our generously sized room left us wanting for nothing. The bathroom was luxurious and we even had an ironing alcove. The pull out couch and king bed were extra comfortable and we loved the robes too. We were lucky enough to enjoy some wonderful cocktails at the gorgeous bar where Carlos ( I hope I got his name right) took perfect care of us. They also have a lovely restaurant which we will try next time. This elegant Inn has it all, and if you can use your points you will be lucky like we were! It has a great location for all of your travel needs.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
When you're happy, we're happy. So, it's wonderful to see that you felt comfortable and well-cared for during your stay, Susan. I'm glad we could provide you with everything you needed here in Great Neck, and we'd love to have you back again next time you're in the area. All the best, Danielle Natale, Manager

"Hits and Misses"

3
07/10/2016

If you need a hotel in the area it's probably the best option. It does have issues though. Our room had an exhaust fan in the bathroom that rumbled in the wall separating the bathroom from the bedroom. It was a loud humming motor sound all night. I sleep lightly and had a tough time on night one. I talked to the front desk and was told there were no other two bed rooms available so they sent an engineer up. His fix was to put a tissue over the vent. It did quiet it somewhat but seriously? I went to our same room on another floor and it did not have the same problem. My daughter had a room with two beds that also did not have the issue. My brother in law stayed for one night and complained of the same thing in his room. Why not install a fan in the bathroom that turns on when you turn on the light. We were there 5 nights. I had to buy ear plugs to sleep. We had 3 people in the room. The toilet paper was less than half a roll two days and housekeeping didn't replace or add another roll to the room. I finally had to call. Nicely designed hotel but it needs some work.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
We want all our guests to feel at relaxed and comfortable during their visits, and I sincerely apologize for any disturbance you were caused by your room's fan during your stay. When a complaint is brought to our attention, we want to do everything we can to make things right. The fan needed to be replaced, so the tissue was a quick, temporary fix so that we wouldn't disturb you or intrude in your space. Nothing is more important to us than the happiness of our guests, so if you have any additional questions or would like to further discuss your feedback, I hope you'll reach out to us directly so that we can personally address your concerns. We'd be more than happy to further discuss your room's issue and our engineer's work to fix it. All the best, Danielle Natale, Manager

"Loved it!!!!"

5
03/10/2016

Upon arriving the outside is in great shape and looks really nice. Nothing crazy but definitely it's been kept in great condition. As I pull into the drive Way I am greeted by the valet guy. His name is Mike he was polite professional and had a great attitude. Immediately helped us unload our car onto a cart as we get situated inside with the young lady named Miriam he put our car in the garage for us . The lobby was beautiful it was modern and tasteful. Miriam is also very professional & polite. She gave us a quick run down and check us in extremely fast but was very thorough in giving us the information we needed. We stood there for one day and anything we needed Mik and Mariam helped us out. They gave us directions to the local stores local restaurants even gave me a pass to go to the gym up the block. Upon entering the room on the fifth floor we were amazed on how beautiful it was. We have stayed at many places and this one was in the top five. The room was clean and had everything we needed. We were really impressed that they had organic coffee. They folded the towels in cute little shapes. We had made a reservation for dessert at the restaurant downstairs, The restaurant was also very beautiful. While there we got some fried calamari and two different desserts. We got there before they're about to close and not once did anybody rush us to eat our food. The dessert was nicely prepared and tasted delicious along with the fried calamari. This hotel also has a late night bar for the ones who want to hang out and have a few drinks when everything else is closing. It's also a lot safer not having to leave the hotel and have a few cocktails.. we requested a late check out so we can get a couple of things done in the area and without hesitation they said no problem. I have to say that one time someone knock on my door to harass me about leaving. When we left I asked Mariam if she knew anyone that could set up a tie for me, she called someone on the radio and then had Mik run the tie down the hallway, within two minutes he had it around my neck ready to go. I give this place five stars. From cleanliness to convenience to politeness it was great.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
I'm honored the stay was perfect from start to finish -- this is truly all I could ask for. It's wonderful the staff was consistenly helpful and welcoming, and I'll be sure to pass your kind words along to everyone you mentioned. I'd love to welcome you in for another stay someday, too! Best wishes, Danielle Natale, Manager

"Really nice overall environment, with great service form all angles"

5
30/09/2016

The Jacuzzi was great and the mineral salts made it even better. Room and furniture really nice. Big, nice bathroom. The robes came in handy, all the devices worked well. A/C responded well, TV worked easily and conveniently.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Bobby, I'm just honored the room and amenities were exactly what you had in mind! This is all I could ask for, and I'd love to welcome you in for another stay someday. Best wishes, Danielle Natale, Manager

"Great place in Great Neck"

5
29/09/2016

The Inn at Great Neck is by far the best hotel in Great Neck, NY. It is extremely clean and very comfortable. The hotel staff will go out of their way to help in any way they possibly can. There are many restaurants within walking distance, and the Long Island Rail Road station is less than a block away with a 20 minute ride to Penn Station. If you rent a car, parking can be a problem, although the Hotel has valet service. If you fly into JFK and use the Air-train to the LIRR a rental car is not needed with the train station so close. There is also great cab service in Great Neck, and an excellent liquor store just across the street from the train station.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
I'm humbled to know that our hotel is your favorite here in Great Neck, Kurt! Our goal is to always make our guests feel welcome and comfortable, and I'm glad we've been able to make that happen for you. We look forward to welcoming you back again next time you're exploring the area! All the best, Danielle Natale, Manager

"Great Service and Nice Rooms"

4
28/09/2016

Comfortable room. Windows that open. Sink in washroom. Pleasant In-house restaurant for breakfast. Nice sized flat screen TV. Free Wi-Fi. Convenient valet parking at $14/day. Only wish pillows were more comfortable. Helpful staff. Front desk could not advise as to location of nearest 24-hour restaurant when we arrived after mid-night; later we learned it is the Bayside Diner down Northern Avenue.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
We want our guests to feel as comfortable as possible when staying with us, so it's wonderful to know that you enjoyed all of your in-room amenities, MarshBruce! However I apologize if we weren't able to better direct you to a 24-hour restaurant after your arrival, and I'm sorry if our pillows were a little different than the ones you have at home. That being said, I'm glad you enjoyed your stay overall and would love to welcome you back again next time you're visiting Great Neck. All the best, Danielle Natale, Manager

"Honeymoon"

3
26/09/2016

I did not want to travel far for my honeymoon and read the reviews on the inn at great neck and thought it looked like a lovely place. The minute I walked in I was welcomed by the valet. I noticed how pleasantly quiet it was as I entered the lobby. Unfortunately my first disappointment occured when I checked in. I had made my reservation four months in advance. In both, speaking to the staff and e mailing several times informing them I suffer from claustaphobia and could not take an elevator they informed me my room was on the 4th floor!! I was so exhausted I just accepted the room and hoped to speak with the staff in the morning to be moved to a lower floor. The next day I approached the front desk explaining the situation and that I had made the request and confirmed via e mail by management months ago was told the hotel was fully booked and there was nothing they could do. The remaining days of my stay I had to climb 4 flights each time I left the room to dine. To add insult to injury my room was right above the train station!!! On the brighter side the meals were deliciously prepared and the dining room staff professional and friendly. Each staff member I encountered was equally as professional. The room was clean and comfortable. Would I return again? I am on the fence, however it is a lovely quiet hotel great for business layovers or a shot escape from reality

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Our goal is to make every guest comfortable during their stay, and I sincerely apologize if we were unable to accommodate your request for a low-level room. It sounds like there may have been a little mix-up on our end when processing your special request since we would never intentionally ignore a guest's room preferences. That being said, I'm glad the rest of your visit was pleasant and am happy the team could help you feel welcome each day of your stay. If you have any questions about your reservation or would like to further discuss your feedback, please don't hesitate to reach out to us directly at 516-773-2000. I'd be more than happy to talk with you about this in more depth. All the best, Danielle Natale, Manager

"Mou is the best"

5
21/09/2016

Great experience at this hotel. The room is excellent, clean and spacious. Definitely a great place for business or pleasure. Quiet and great place for a business program. The entire staff is professional and accommodating

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
There's nothing we love more than seeing a guest leave with a smile on their face! It's wonderful to see that you enjoyed your stay with us, Steve, and I'm glad you felt welcome and comfortable with us. We look forward to having you back next time you're traveling through Great Neck! All the best, Danielle Natale, Manager

"Fun Stay! Rad Lobby :)"

5
08/09/2016

I came to Great Neck for my cousins wedding just 15 minutes away from the Inn. I fell in love with the lobby decor right away and all the cool chairs they had :) We are a pretty loud bunch and all of their staff put up with us and even had fun with us with smiles on their faces which is GREATLY appreciated! BIG shout out to Mike the Valet who took care of all of us the entire weekend with great hospitality! Thanks for a memorable stay!

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Our Art Deco styling is one of my favorite things about our hotel, so it's wonderful to know that you enjoyed it, too! It was a pleasure to host you while you were on Long Island for your cousin's wedding, and I will be sure to share your kind words with the team. We'd love to have you back again next time you're passing through the area! All the best, Danielle Natale, Manager

"What a gem!"

5
07/09/2016

What a little gem right in Great Neck! We were invited to NY for a wedding that was about 15 minutes away from the hotel. It looks like a small local hotel from the outside. You walk into the lobby and it smells so good right when you walk in. I forgot the names of the people at the front desk but when I was checking in I was starting to get a little annoyed that it was taking so long. Then I realized that two people were working together to accommodate my requests for room size and location. We got exactly what we asked for . The rooms are spacious and clean, the bedding and furnishings new and the bathrooms updated. The place was nice, the people were nice and since they don't have much of a workout space they gave us free access to two health clubs that were within walking distance. The hotel is located close to coffee shops, restaurants and other shops. Really enjoyed our short stay there.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Our goal is to always make our guests as comfortable as possible, and I'm glad the team was able to perfectly accommodate your room requests, Kevin! I hope you enjoyed your time in Great Neck for the wedding and would love to welcome you back if you're ever again in the area. All the best, Danielle Natale, Manager

"I'd stay here again"

5
05/09/2016

Purpose of trip: visit to USMMA. After researching the hotels in the area, I decided on this one and was so pleased that I did. Staff was very accommodating as I needed an early check in and they were gracious and pleasant. The front desk clerk was also a jogger and provided me with a running map and suggested route.The restaurant was very tasty and service excellent. I was very pleasantly surprised and would love to stay here again. Very highly recommended

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Rusty, I'm so glad we could earn your recommendation! To hear you were so impressed with the service and hotel itself is all we could ask for, and I hope we'll get to welcome you in again someday! Best wishes, Danielle Natale, Manager

"Very clean and very polite staff"

4
24/08/2016

My wife and i stayed here and we would recommend it to anyone. The buffet breakfast is acceptable and the service during breakfast is very good. The room was very clean and the overall hotel was clean. The Valet parking attendants are polite and friendly. All in all a very good spot. It is somewhat dated however still very nice.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
We want every guest to feel at home during their visits, so it's wonderful to know that you enjoyed our service and accommodations. I'll be sure to share your kinds words with our team and hope to have you back again next time you're visiting Great Neck. All the best, Danielle Natale, Manager

"Staff and wifi"

4
12/08/2016

I have stayed here repeatedly over the last year when in the area on business. The rooms are comfortable, the staff is terrific and the location is great-- within walking distance of a lot of restaurants. The only downside from a business perspective was that the wifi was terrible. However, that has been addressed which is great. Definitely the place to stay in the area.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thank you for all your reviews! We appreciated your feedback on the previous Wi-Fi issues and took action to get them corrected. I'm glad that your visits have always been comfortable. We'll see you back next time! All the best, Danielle Natale, Manager

"Charming with very friendly staff"

5
11/08/2016

Stayed at this hotel as part of a block of rooms for my nephew's wedding. The staff was extremely helpful and friendly. The large king room was very nice and larger than most hotel rooms. One thing that could have been better was having ice machines. You had to go down to the bar or call down and tip someone to come up with an ice bucket.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
I'm glad we got to host you during your nephew's wedding celebration, David. It's wonderful to know that you felt comfortable in your room. We're more than happy to provide a guest with ice at any hour, and I apologize if you found our ice options to be at all inconveniencing. All in all, I'm glad you enjoyed your stay and hope to have you back again next time you're in Great Neck! All the best, Danielle Natale, Manager

"Wedding Accommodations"

5
07/08/2016

We decided to suggest accommodations at the Inn At Great Neck for our recent wedding reception held at the Village Club of Lake Success. Rosanna, the manager, and her staff did a superb job. All in all our out of town guest booked over 30 rooms. The property was beautiful. The rooms were clean and comfortable. We were given the option of hosting an after hours party at the hotel bar and also hosted a brunch that followed our reception day. We asked for several changes, welcome bags to be delivered to each room, information to be posted to guests as well as coach buses to use this hotel as the meeting spot for guests who didn't have transportation and were staying at other properties in town. All our guests complimented us on an exceptional weekend. Thanks Inn At Great Neck. We could not be happier.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thanks for posting a review here on Tripadvisor too, Emmanuel! Again, it's wonderful to know that Rosanna could be so helpful in booking your wedding reservations, and we hope to see you again next time you're in Great Neck. All the best, Danielle Natale, Manager

"Nice Art Deco Hotel - Good Staff"

4
06/08/2016

This was my second time staying at this hotel. The lobby has a seating area that blends into an area for the bar, which serves food. Small buffet style breakfast on mornings for approx. 15 bucks. They automatically tack on gratuity, which I thought was interesting. There is a free hotel shuttle that will transport you to a pretty wide area. I was there for business and it took me to my office 11 miles away. You need to make a reservation to be sure there is space. You can also reserve for large groups in advance. The immediate surrounding area is pretty low key. A few places to eat a block away. Although I should add that the hotel food is decent. Super close to the train station (block and a half) you can easily get into downtown New York in 30 minutes. Staying here there really is very little if any need for a rental car. I stayed on the "train" side of the hotel and although there is a double pane, you can still hear it. I slept through it both nights, no problem. But definitely a consideration for light sleepers.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thanks for staying with us on two occasions! It's wonderful to know that you've enjoyed your time at the inn, and I'm glad you found our location and amenities useful during your business trip. We rarely get complaints about the train noise due to the double-paned windows, but I apologize if you felt disturbed by the noise in any way. All in all, I'm glad you enjoyed your visit and hope to have you back again next time you're traveling through the area. All the best, Danielle Natale, Manager

"ArtDeco hotel but over priced for what it was "

3
02/08/2016

Friendly helpful staff particularly the bell boy who was very helpful as we had a lot of luggage and he also was the valet Parker. and ok facilities if a little tired. Fridge and microwave was useful. Room service menu was not too dear if limited. but in general the hotel was over priced for what it was.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
While I'm glad the team could help you feel well-taken care of during your visit, I'm sorry if you were a little underwhelmed by our room service menu and accommodations. Most guests find our classic atmosphere to be quite charming, but I can understand if you prefer a more modern hotel. We thank you for choosing our inn for your stay and would be glad to welcome you back next time you're visiting Great Neck. All the best, Danielle Natale, Manager

"Thank you Samuel!"

5
31/07/2016

The hotel was very clean, turn down service was lovely. Food and décor was exceptional, all the morning wait staff was excellent and couldn't do more. Reservation agent Samuel went above and beyond to help with everything I needed and even with my computer issues. So professional and very kind. Thanks so much!

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
We want every guest to feel well-cared for during their stay, and it's wonderful to know that the entire team could help make that happen for you! It sound like you enjoyed a relaxing visit to Great Neck, and we'd love to welcome you back next time you're in the area. All the best, Danielle Natale, Manager

"Beautiful hotel"

5
27/07/2016

My husband and I spent an over night for a family wedding that was local. We were able to have a shuttle drop us off and pick us up from the venue. The hotel was beautiful and the staff was friendly, polite and willing to go above and beyond. We would definitely stay there again!

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
I'm glad we could provide you with a comfortable place to call home while you were visiting for the wedding, Maria. I hope you had a wonderful time at the event and look forward to having you back next time you're in Great Neck! All the best, Danielle Natale, Manager

"ArtDeco ambience"

4
24/07/2016

We enjoyed our one night at the Inn. The staff was extremely accommodating from the gracious valet and desk clerk to the very prompt room servers. The room was large and lovely. We had read reviews about the street noise but were not bothered by it at all.We enjoyed the view from the small balcony. We ordered room service for dinner and were pleased with promptness and quality of food. This hotel is well worth your consideration.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
It's wonderful to see that you enjoyed your short stay with us, Paula! I'm glad you enjoyed our accommodations and your room service order and hope you felt at home while here at the Inn. We hope to see you again next time you're visiting the area! All the best, Danielle Natale, Manager

"The room was large and comfortable, but smelled of stale cigarette smoke"

3
23/07/2016

Our experience was average at best. It was clean and spacious, but smelled of old cigarette smoke. Dinner in the restaurant was mediocre and breakfast the next morning was okay, but nothing special. Service was pretty good, but there really weren't that many patrons in the place.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Our hotel is a smoke-free property, so I'm concerned to hear that your room smelled of smoke, LW. That being said, I'm glad you enjoyed your room and the team's service but apologize if you were underwhelmed by your meals in our restaurant. We're always looking for ways to improve our guest experience and appreciate your feedback. We'd love to have you back if you're ever in the area again. All the best, Danielle Natale, Manager

"Weekend Stay"

5
21/07/2016

Had our wedding guests stay at this hotel over the 4th of July weekend. Ryan and Rosanna were fantastic. They were able to provide all the rooms needed and the free shuttle to the venue was an absolute plus. They offered the bar for an after party and a brunch was available also

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Thanks for letting us be part of your wedding celebration, Rocheny! It's wonderful to know that the team could help make your guests feel comfortable. I hope the entire event was a success and would love to see you again next time you're visiting Great Neck. All the best, Danielle Natale, Manager

"Not the greatest"

3
20/07/2016

Terrible parking situation. You either pay $14 per day or pay to park in the town lot where there is a time limit. Sheets were rough! The shower head sprayed everywhere, including the ceiling. Mold was growing and the paint was peeling off from continued dampness. The ad said robes provided, only one in the room. Outside our window (which didn't open at all) there was a lot of trash. It's Ann older hotel, which we thought would have charm, instead is showing her age. Nothing impressive at all. It was a convenient location, but I don't want to stay again. We wrote an email to the manager regarding our stay. The response was unimpressive. For the same money ($190-200) there are many hotels on LI that are very nice.

Danielle N, Manager at Inn at Great Neck, BW Premier Collection, responded to this review
Our goal is to make every guest feel comfortable during their stay, and I'm sorry if we were unable to make that happen for you, Laurie. We may not be the newest hotel on Long Island, but we think our classic decor is part of our charm, and it's disappointing to see that you felt otherwise. After you reached out to us with your feedback, I was more than happy to offer you a return visit at a discounted rate. I regret that we were unable to accommodate your requested weekend due to prior bookings and would be happy to work with you to find an alternative date. Please reach out to us directly at 516-773-2000 if you'd like to discuss this in more depth. All the best, Danielle Natale, Manager

"Excellent small hotel (boutique)"

5
20/07/2016

Everything you need in the Heart of Great Neck. Charming Facility with quick access to train to Manhattan, restaurants, shopping and all needs within walking distance. I have been staying here for years and it continues to improve.

Danielle N, Manager at Inn at Great Neck, responded to this review
Thanks for staying with us during every visit to Long Island throughout the years, Brad! It sounds like you always have a wonderful time exploring the area, and we look forward to hosting you again on your next visit. All the best, Danielle Natale, Manager

"A Nice Suprise"

4
18/07/2016

Recently stayed at the Inn At Great Neck for a wedding. The facility was clean with nice size charming rooms. On site parking valet parking was very convenient. The following morning we had brunch for the wedding guest and the food was excellent. The staff was attentive from the parking valet to the front desk to the wait staff.

Danielle N, Manager at Inn at Great Neck, responded to this review
Weddings are always a wonderful occasion, and I'm glad we could help make your celebration a little extra special, Rick! It's great to see that you enjoyed your stay, and we'd love to have you back next time you're in the area. All the best, Danielle Natale, Manager

"Deceitful, deceptive practices "

3
12/07/2016

We booked here for a wedding 6 months ahead of time and made two reservations, one for the two nights at the wedding rate and three additional nights at a cheaper weekday rate. These were done by phone so we only had a confirmation for the wedding block. Six weeks before we arrived a representative of the hotel called to ask if they could combine our two reservations and we said only if we could keep our lower weekday rate and they said no problem. However when we arrived we were charged at the higher rate which ended up costing us more than $100 and no amount of arguing would change their mind so we suggest that you only stay for your function then move on. The hotel is ok but Great Neck is a little boring. Not too many places to eat without a car although there was a good bagel store and a good deli two blocks away. The Great Neck train station is two blocks from the hotel so it is easy to get into the city.

Danielle N, Manager at Inn at Great Neck, responded to this review
Everyone looks for something different in their vacation destinations, and I'm sorry to hear that you didn't fully enjoy your Great Neck experience, Jan. I apologize for any frustration you were caused as a result of the confusion with your room reservation, but we did everything in our power to remedy the situation by honoring the group rate for your entire stay. I regret to see that you were left unhappy with this resolution. But, I would be more than happy to talk with you about this in more depth if you have any lingering questions about your reservation and final room rate. All the best, Danielle Natale, Manager

"Great Neck stay"

4
11/07/2016

great costumer service the staff was wonderful room was nice the bathroom had lovely marble the shower had great pressure. exercise room very antiquated small and the equipment was a joke. other than that I slept great, appreciated the insulated windows so no noise was disturbing my rest. great location

Danielle N, Manager at Inn at Great Neck, responded to this review
We want every guest to feel at home during their stay, and I'm glad you felt comfortable in our accommodations, Douglas. Our central downtown location limits the space we have available for our fitness room, and I apologize for any inconvenience this may have caused you. Next time you're here, you can stop by the front desk, and we can offer you free passes to Longevity Fitness (across the street) or NY Sports Club (one-block away). All in all, I'm glad you enjoyed your visit and hope to have you back next time you're visiting Great Neck. All the best, Danielle Natale, Manager

"Hotel with Personality"

4
06/07/2016

I recently spent an overnight at the Inn at Great Neck because it was the suggested room block for a friend's wedding. Situated in the heart of the town of Great Neck in Nassau County Long Island is this gem of a boutique hotel with a 1920s flare. Convenient to the LIRR to travel into New York City, rooms are cozy and nicely appointed with a few retro decor items along with an single serve Keurig coffee maker in the room. I had just recently stayed at a Marriott Resident Inn and a full service Marriott, and the bed at the Inn was more comfortable. But best of all is the cozy little lobby bar to hang out and share drinks and conversation with good friends, but bring your wallet because the martinis are Manhattan prices! I also left something in my room and didn't realize it until I got home. When I called, I was placed on hold while the front desk immediately sent someone to the room to look for my forgotten item, which was retrieved, to my relief. I didn't partake in any of the culinary offerings while there so I can't review the food or service. They provide off street parking which you have to use at a cost of $14.00 per night because surrounding parking on the street is meters. Some shopping and restaurants are easily within walking distance also. There is something to be said about staying at a smaller boutique type hotel like the Inn, and that something would be I'd do it again!

Danielle N, Manager at Inn at Great Neck, responded to this review
As a boutique hotel, we want every guest to feel at home and well-attended to, and it's wonderful to know we could make that happen for you, Margaret! I hope you enjoyed your friend's wedding celebration. We'd love to see you again next time you're in the area! All the best, Danielle Natale, Manager

"Comfortable Hotel with a Great Location"

4
05/07/2016

We had a family party this past weekend and for the first time I had to stay in a hotel in Great Neck. The rooms are very nice, the beds extremely comfortable and they had Gilchrist & Soames toiletries in the bathrooms. It's located minutes from town so it's a perfect location if you want to shop, dine in a local restaurant or take the train to the city. Valet parking is available - there is a daily fee.

Danielle N, Manager at Inn at Great Neck, responded to this review
I hope you had fun at your family party, Terri! I'm glad you finally got the opportunity to stay with us and happy you felt comfortable during your visit. We'd love to have you back again anytime! All the best, Danielle Natale, Manager

"A Great Hotel in Great Neck!"

4
04/07/2016

Well honestly can't say enough. The hotel is really pretty inside. Nicely decorated with calming colors and the that staff is willing to help in every way possible. Spend two nights and was able to walk the town even though many stores were closed your not stuck in your room! Jones Beach is about 40 minutes away (approximately - depending on traffic) but it's a beautiful beach so leave early in the morning and enjoy your day! 15 minutes from the Inn at New Hyde Park....(wedding reception only)

Danielle N, Manager at Inn at Great Neck, responded to this review
It sounds like you got to take advantage of all that Long Island has to offer during your short stay, Deborah, and I hope you enjoyed your explorations! It was a pleasure to host you during your stay, and we'd love to have you back again next time you're in the area. All the best, Danielle Natale, Manager

"Best Stay in Great Neck!"

5
03/07/2016

Awesome art-deco hotel in Great Neck. Not a typical hotel like a Holiday Inn- it's a lot smaller and no typical ammenities like an ice machine and workout room. But never fear! Lots of space to work out in your room, and they bring ice to your room on demand. Great extras like complimentary water bottles and a Keurig machine with free K cups, but don't expect them to be brought up without asking. I had to call to the front desk every night to have them replenished, which was a minor nuisance, but they did it happily. If I were to stay in Great Neck, no doubt I would stay here. Did I also mention it's within easy walking distance to lots of stores, restaurants, and about a 4 minute walk to the LIRR? Awesome!

Danielle N, Manager at Inn at Great Neck, responded to this review
It's wonderful to know that you enjoyed our unique hotel atmosphere, Christian! It sounds like you enjoyed exploring Great Neck, and I'm glad you enjoy our in-room amenities, too. Thanks for paying us a visit. We look forward to having you back next time you're in the area. All the best, Danielle Natale, Manager