Best Western Hotel Queens Gold Coast, Bayside

The hotel was nothing special, but the desk clerk was rude, unhelpful and hung up on us when simply asking for help. We had a last minute change and needed something to fit 4, this qualified. We didn't even want to stay the second night and wish we could have canceled. We won't go back to this hotel and were very happy to leave.

Lauren M, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback. We apologize immensely that you were not treated with the hospitality that we are formally known for. We have since addressed this with management and hope to welcome you back again for a better stay. If you would like to reach out to us directly at the hotel, we would love to discuss this further to see how we could enhance your next visit. We look forward to hearing from you!

Room was clean, however very small and could use some updating. Wouldn't want to stay if I was spending anymore that one or two nights. Area was safe with adequate free parking. Convenient to city by public transportation if you don't want to drive.

Lauren M, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback, Robert. We are thrilled you enjoyed a clean, safe and conveniently located stay with us. We look forward to welcoming you back again, next time!

The personal at the front desk are great. I had a problem with my television, in 5 minutes help was aty door.You're so lucky that Chris has been with you 28 years Nice breakfast buffet. Parking Great neighborhood

Lauren M, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent feedback! We are thrilled you enjoyed a courteous, hospitable and conveniently located stay with us. We will pass along your kind words to Chris and the rest of our staff. We look forward to welcoming you back again, next time!

This hotel is a perfectly OK place to stay if you need to be in this area. The staff were pleasant, the facility clean and comfortable (albeit a bit tired), and the breakfast was the usual cereals, yogurt, scrambled eggs and sausage waffles, baked goods, etc. It's on a commercial street in an otherwise residential neighborhood, with nearby places to eat and easy access to the Cross Island and the Throgs Neck/Whitestone. The parking lot was tight, but sufficient. When we first arrived there was an odd odor of gasoline throughout the building, but this resolved by morning. Also, our bedspread had a large wet spot (likely a spilled cleaning fluid), which Housekeeping came to replace about an hour after we called it in. If I needed to be in this area, I'd stay here again.

Lauren M, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback, Susan! We are thrilled you enjoyed a courteous, clean and comfortable stay with us. We are also delighted you enjoyed our location and your breakfast experience. We look forward to welcoming you back again, next time!

Beds were very comfy and the room clean and super quiet. I stayed 4 days, my sleep was never disturbed, even during an event at one of their banquet halls. Free parking is a big plus. Breakfast was more than adequate, tasty, plenty of sweets and savory options. Ladies working in the breakfast room were friendly and helpful. Breakfast bar was always fully stocked. The lounge and reception area was nice. The front desk personnel lacked enthusiasm, though they were courteous with any request I had. Tiny elevator, but its NY. The price was just right. I would stay again.

Lauren M, marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent feedback! We are thrilled you enjoyed a quiet, comfortable and peaceful stay with us. We are also delighted to hear that you were treated with the hospitality we are known for, and that you enjoyed your breakfast! We look forward to welcoming you back again, soon!

Used a credit card I reserve exclusively for travel. Haven't used it in over six months. The day after check-in I get mysterious charges from Amazon. DO NOT USE YOUR CARD WITH FRONT DESK. Best Western has not been helpful in resolving the issue at all.

Washrooms were tiny but we made it work. Staff was super friendly and always willing to help. Rooms were clean and in great shape. Parking was easy and free. Lots of restaurants and things in walking distance.

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review. We are thrilled you enjoyed a courteous, clean and conveniently located stay with us! We look forward to welcoming you back again, soon!

Room nicely furnished, excellent condition, bed comfortable, television large, streaming perfect, great fitness room, excellent breakfast buffet, professional, friendly, courteous staff, ample parking, good security, convenient location just off Cross Island pkwy

Lauren M, marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent feedback! We are delighted you enjoyed a comfortable and pleasant stay with us, as well as our amenities. We look forward to welcoming you back again, soon!

I stay here every time I come visit my family in New York. Decent hotel for the price. Restaurant is great. Rooms clean and comfortable. Close to the highways. Diner is within 2 miles.. Burger King and dunking donuts across the street. Convenient.

This was our first time staying at this hotel. I was very impressed with how clean it was. No foul odors anywhere. The rooms were immaculate. Free coffee in the lobby 24/7. The young lady that checked us in was so nice and helpful. She was able to answer any and all questions. We will definitely stay here the next time we're in town. Thank you for the outstanding service.

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review! We are thrilled you enjoyed a clean, courteous and pleasant stay with us. We look forward to welcoming you back again, next time!

The hotel was clean and safe. Breakfast was good with the restaurant next door, Marbellas, outstanding. Good location with access to many attractions. We got to the Bronx Zoo in 25 minutes. The breakfast staff was friendly and helpful with attention to hot food. Chris at the front desk was knowledgeable about food options nearby. The room was clean and a little dated. Bathroom small but more than adequate. Will be coming next year. Scott

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review! We are thrilled you enjoyed a clean, courteous and safe stay with us, as well as your breakfast experience. We look forward to welcoming you back again, next time!

This hotel is in a great location - near to everything. The only problem with it is that the street side rooms can be loud. The staff moved me to much quieter and nicer room without charging me. They were so nice and so accommodating. If you need to stay in Bayside, this is the place.

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback, Jess! We are thrilled you enjoyed a courteous, conveniently located and hospitable stay with us! We look forward to welcoming you back again, next time!

Not being from the area we were concerned about Traffic, parking and quality of hotel. We found parking on premises and everything exceeded my expectations. It was a great stay and we would stay again if in the area.

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review! We are thrilled you enjoyed a convenient and pleasant stay with us. We look forward to welcoming you back again, next time!

The room was adequate for our needs. We came back after dinner and the room smelled strongly of cigarettes which persisted most of the evening. We reported it since we had to sign a waiver on check in that we would not make in the room

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback. We apologize for the inconvenience you encountered during your stay with us. We appreciate you bringing it to our attention so we can ensure it doesn't occur in the future. We hope this does not deter you from giving us another chance!

My husband and I were denied amenities due to not being vaccinated. We had a used condom in our room, and our AC/Heating system was broken. The front desk was rude and did not offer any assistance or guidance.

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback. We apologize for the inconvenience you encountered during your stay with us. We appreciate you bringing it to our attention so we can ensure this does not occur in the future. We hope this does not deter you from giving us another chance to welcome you back!

If you have your expectations set appropriately, you can enjoy a good night's rest here. We knew we would be in and out of the hotel and not spending much time in the room. In this case we appreciated the convenient and clean accommodations and had a great night's sleep in a very comfortable bed. Yes the rooms and bathrooms are small and could use some updating but it has all you need. The bed was super comfortable, there was a small refrigerator and microwave too (we didn't use either but now know in case of a return trip). The desk staff was friendly and allowed us to check in early even though we couldn't move in to the room but it just made a late night return all the easier. Much appreciated! The breakfast was a nice addition, with good options for all and we weren't ready to eat again until late afternoon. Thanks Anna with the kitchen staff. It's an older hotel with small rooms but it fits the bill priced accordingly.

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review! We are thrilled that you enjoyed a clean, comfortable and courteous stay with us. We are also delighted to hear that you had a top notch breakfast and a great night's sleep! We always want our guests to leave here feeling happy and rested. We will pass along your kind words to Anna. We are looking forward to welcoming you back again, soon!

We stay here when visiting family in the neighborhood. They had just finished putting up new wall paper and fresh paint which the hotel badly needed. Rooms were very clean and it seems a little refreshed as well. The front desk indicated that the upgrade will continue with new carpeting and other touches. This hotel is the best in the neighborhood as we have stayed at other nearby locations in the past. King bed was cozy and comfortable and great water pressure for the shower. Parking is available but very tight. They do allow registered guests to park at their sister hotel next door which helps especially if you have a SUV. The rooms are on the small side with sinks placed outside into the room and not inside where the shower and toilet is located. Staff is helpful and very friendly.

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent feedback! We are thrilled that you enjoyed a clean, courteous and comfortable stay with us! We also thank you for your continued loyalty, and look forward to welcoming you back again next time!

Bayside is not really known as a destination, and the hotels reflect that. The rooms are nice but the lobby needs updating for sure. From the room you can hear if children run and scream down the halls, which is what happened during our stay. Bed was extremely comfortable and I had a good night's sleep.

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback! We are thrilled you enjoyed a comfortable and restful stay with us. We look forward to welcoming you back again, next time!

The location of the hotel is convenient. Its not far from the Long Island RR to get to and from the city in Bayside on Bell Blvd. The concierge on duty the evening of arrival has no sensitivity around same sex couples. He questioned why we booked a queen bed room and not a double bed room.

Hotel seems to be in the process of renovating and/or construction. Many workers performing tasks around the outside and inside of building. Room was comfortable however requires updating. Sink not in bathroom but in room with toilet and tub only in bathroom. Convenient and a little disappointing that attached restaurant was not open but plenty of options to dine close by.

Lauren Montefusco, Marketing at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review! We are thrilled you enjoyed a comfortable and convenient stay with us. We look forward to welcoming you back again, next time!

If you need to stay in the Bayside area of Queens, New York, this location is fine. During Covid, the breakfast was grab-n'-go with very little selection which is understandable and no tables to sit. The rooms are not spacious and the small, single basin sink is located just outside the bathroom. There is a decent size widescreen TV with digital HD channels and good WIFI for tablets and smartphones. The beds were comfortable with soft mattress toppers and most importantly, the showers were hot with good water flow. There is on-site parking but caution is needed to avoid backing your car or SUV into a concrete post which I did on one of my prior stays at this hotel. The rooms are not very well insulated therefore loud or rowdy neighbors might be a distraction.

Great room and rate, friendly and helpful staff and close to things we needed to travel to while I was in NY helping my sweetheart find a new place to live while still in school. We didn't eat breakfast here but it is usually good when I stay BW's. I do recommend staying here if you need a place in the Bayside area.

Gmsamar Hosp, Owner at Best Western Queens Gold Coast, responded to this review
Thank you so much for your five-star review for the Best Western Queens Gold Coast. We are thrilled to see how much you enjoyed your stay with us. We look forward to providing another great stay soon. Thank You, Cathy D. General Manager

Worked well. Clean, comfortable, decent restaurants, grocery stores, markets, and other necessary services nearby. Pros. 1. Parking is fine and monitored 2. Restaurant on lobby floor 3. Clean, comfortable, fairly quiet location Cons. 1. COVID-19 restrictions minimize breakfast (for our safety, so not really a complaint) 2. Parking may get tight sometimes but not usually

Gmsamar Hosp, Owner at Best Western Queens Gold Coast, responded to this review
Thank you so much for your five-star review for the Best Western Queens Gold Coast. We are thrilled to see how much you enjoyed your stay with us. During these times, we have taken extra care in ensuring that everything is extra clean for your safety. Our staff are here for our guests. We always strive to provide a clean, courteous and comfortable stay. We are so happy this was your experience. We look forward to providing another great stay soon. Thank You, Cathy D. General Manager

had too many things i did not like no water pressure jetted tub no pressure ac not cool enought the bath door was broken called for service it took too long ended up cancelling it was suppouse to be a very nice and romantic weekend that left me looking for another weekend and another hotel

Gmsamar Hosp, Owner at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback. We are sorry to see that your stay was less than stellar. Our guests' satisfaction is very important. When we received the call regarding your tub, we alerted our engineer. Once he was finished attending to another issue, he was on his way up to try to resolve the issue you were having. The call was cancelled, believing there was a resolve. We encourage our guests to let us know when there are issues so that we can fix them, ensuring their stay is perfect. We were not alerted to other issues. Please call me directly, Cathy De Lucia General Manager, if you would like to discuss your experience further. cdelucia@ or 718.631.4900.

The hotel was in a good location. Centrally located to all the places I needed to go to. Staff was friendly and kind. Excellent breakfast, hot and cold food. Coffee always available. Small room but, I wasn't in it that much.

Gmsamar H, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for staying with us at the Best Western Queens Gold Coast. We pride ourselves to be in the center of everything and everywhere you need to be with great access to public transportation, shopping, dining, NYC and local attractions. We are glad to see this was key to your stay. My staff and I look forward to welcoming you back the next time you find yourself in beautiful Bayside, Queens. Thank You, Cathy De Lucia General Manager

Great location for our need. Good value for your money. Staff was amzingly helpful, Less water pressure for hot water and had no exhaust in the bathroom, so much nosie at night from the guest s well as outside.

Gmsamar H, Owner at Best Western Queens Gold Coast, responded to this review
Thank you so much for your feedback of the Best Western Queens Gold Coast. We are happy to see that a central location to NYC and local attractions , a great value and our wonderful staff were key to your experience. Our staff are here to help. If there is ever any issue we encourage our guests to call down to the front desk and they will be happy to send someone to resolve the issue quickly. We look forward to welcoming you back again soon. Thank You, Cathy D. General Manager

This was a mixed trip as it was to go to a memorial for a dear friend, a friends reunion and my Fiancé's 65th birthday. We had missed my fiends funeral due to work and it meant a lot for us to go. We called the hotels call center found the call center unfriendly. We told them our budget and was told to go to the YMCA!!!! As this was the closest hotel to the church, we did some research and booked with ease with Expedia. It was only for an overnight so we needed something clean and near the church. Pros-Very clean with lovely staff and nice firm bed. It was quiet and we slept great. There was soap, shampoo, conditioner and lotion that was of good quality. Plenty of hot water and good water pressure. The parking level is secure and after 11pm you need your room card to gain access. It's close to everything. Plenty to choose from with breakfast. Cons-Call center not nice! tiny bathroom and decor is blah. Linens were old and fabric had little pills. Breakfast was pretty poor as eggs were salty and waffles yucky. The hotel is a good one for a day or two. We plan to use this hotel in the future but will never call their call center!

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback and for choosing to stay with us during this difficult time. We are glad to see that you enjoyed your experience with us here at the Best Western Queens Gold Coast. and that you were treated to excellent customer service at our hotel and the convenience of our location were key to your stay. We apologize for the experience with trying to make a reservation through the call center. We hope the in house customer service made up for the short comings of the phone operators. We are sorry to see that you did not enjoy breakfast. We do have a wide variety of hot and cold choices to choose from. Our breakfast staff is happy to try to accommodate any requests you might have. We hope you welcome you back again in the near future. Cathy D. - General Manager

We needed a hotel for one night and decided to stay at the best Western since we wanted to eat at the restaurant next door - Marbella (Excellent - eat there for dinner if you stay at the Best Western). We were greeted warmly at the front desk and were quickly checked in and provided all of the information we need for our stay. We had a king bed room that was fairly roomy and was comfortable. Typical of many Best Westerns, the bathroom sink was outside the bathroom. In this case, it had to be because the tub and toilet were shoe horned into the smallest bathroom we have ever seen. Other than that, the room was fine. Breakfast the next morning was standard fare of waffles, scrambled eggs and egg white, potatoes and sausages with cereal, pastries, juice and coffee. If you're looking for a clean room with courteous staff, you can't go wrong here.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your great review of the Best Western Queens Gold Coast, Ken. We are so happy to see that you enjoyed your stay and were provided with the top-notch hospitality we are known for. We hope that you will join us again the next time you find yourself in beautiful Bayside, Queens for an extended stay. There is so much to see, shop and eat here AND we are in close proximity to MYC. You can do all you like as a tourist and then come back to some peace and quiet. We look forward to welcoming you back soon. Thank You, Cathy D. - General Manager

Best Western Hotels are my favorite hotel chain to stay in. The front desk clerks were very pleasant and accommodating. The dining room area is a good size with a good selection of breakfast items. I was impressed with the omelette made out of egg whites as well. Ann, the attendant of the dining room is an employee loyal, knowledgeable and very pleasant. She greeted every guest coming to her dining area. I commend her for her pleasant and caring personality and manner.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for joining us at the Best Western Queens Gold Coast. We value each of our guests and strive to deliver a warm and friendly experience. We are happy to see this was yours. Our staff are here to provide excellent hospitality with a smile, a great atmosphere - a home away from home if you will. We are happy to see this was key to your experience. We are honored to pass along your kudos to Ann and the rest of the staff. We look forward to welcoming you back again the next time you find yourself in beautiful Bayside, Queens. Thank You, Cathy D. General Manager

I recently stayed at the BW Queens Gold Coast for 6 nights. The big draws were the free parking on premises, the many options at the complimentary breakfast buffet (not just danishes and muffins), and the price. Keep in mind, parking is very tight! Larger cars might have trouble navigating the lot, and traffic on Northern Blvd in the morning can be brutal.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We strive to provide a stellar experience for each of our valued guest and we are happy to see that you enjoyed a five-star experience during your extended stay. As on of the few hotels in the city to offer complimentary parking, we understand how important having this option is. We also have the option to park in the lot of our sister hotel just down the street at the Adria hotel and Conference Center, should there ever be an issue with parking. We hope you will join us again the next time you find yourself in the area. Thank you, Cathy D. - General Manager

The room was very small, the sink in the room (not the bathroom) did not help.The bed was comfortable, staff was friendly, breakfast good. The parking was difficult if you get back in the evening because of the resaturant. There is barley enough parking for room guests, then a big pick up truck takes 3 spots. We were very upset not to be able to park.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback. We are glad to hear that you were treated to courteous customer service and a delicious complimentary breakfast here at the Best Western Queens Gold Coast. We strive to provide a great stay for our valued guests. We are sorry to hear of the issue you had with parking. We know that parking real estate is valuable and do offer our guests the use of the lot just down the street at our sister hotel the Adria Hotel and Conference Center. We hope you will provide us another opportunity to show you a five-star stay the next time you find yourself in the area. Thank You, Cathy D. General Manager

I traveled to NY to visit family and friends after relocating to another state. I was greeted by a friendly front desk staff that presented me with a gift bag of a couple of apples, a bottle of water and two crunch granola bars. Since I had just come from the airport and all that process involves, it was much appreciated! I could sit in my room for a few minutes and not have to think about rushing out to get something to eat for awhile. The room was clean and comfortable, although, to me, it never seemed to be warm enough. The bed was comfortable and warm underneath the blanket. The location is close to transportation, with local bus service for Queens and Western Nassau county and express bus service to Manhattan, within a block. LIRR Bayside station is a 10 minute walk from here, so getting to midtown or Penn Station is easy. Parking here can be difficult during dinner hours as the hotel shares a garage with the restaurant located on the ground floor so if you're driving anywhere during that tie, keep that in mind. Overall it was a nice stay

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent feedback Tom. We are thrilled to see that you were treated to an excellent stay, paired with the wonderful customer service we are known for. Our staff strive to provide a clean, comfortable and helpful stay. We are happy to see that we were able to start your stay with a delicious snack after a long day of travel. A bit of quiet time to yourself is a good thing! We are fortunate to be in the hub of lots of things to do and see. Only a 2o minute LIRR ride into Manhattan, plenty of public transportation to get you there, as well as an array of local shopping and dining to choose from. We do offer complimentary parking to our guests and do often get busy. We would like to offer the use of the lot to our sister hotel just down the block at the Adria Hotel and Conference Center should you not be able to find a spot. We look forward to welcoming you back the next time you find yourself back in NY. Thank You, Cathy D. - General Manager

I had a great time for my overall stay at Best Western Queens Gold Coast. I slept very well and comfortably. The room was very pleasant, modern and well decorated. The room's amenities were very generous and had everything a person could possibly need including a very large screen television, a dvd player, a refrigerator, a microwave, coffee maker and a selection of complimentary coffee, as well as a complimentary bottle of water. I enjoyed the extended buffet breakfast and the staff were friendly and helpful. I very much appreciate that the lobby and check-in/ out experience is personal, quiet and uncomplicated compared to other hotels. The location was also very nice. I would recommend this hotel to anyone.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you very much for your stellar review of the Best Western Queens Gold Coast! We are thrilled to see how much you enjoyed your stay and were able to take advantage of some of the wonderful amenities that we have to offer our valued guests. Our staff strive to provide a clean, comfortable and friendly experience each day and we are happy to see this was yours. We look forward to welcoming you back the next time you find yourself in the area. Thank You, Cathy D. - General Manager

Great home base to visit all borrows and western Long Island - minutes away from the Bronx with the Cross Island Parkway 1/4 mile away. Parking can be a little tight but its available between two properties - this one and right next door. East New York can take you 30mins depending on what time you leave as Jackie Robinson Parkway can backup in the evening. Property is a hidden gem with lots to do and see within walking distance if you are adventurous. Overall we had a great time Wednesday thru Sunday.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
We are thrilled to see that you enjoyed a five-star experience here with us at the Best Western Queens Gold Coast. We are fortunate to be centrally located to NYC and many local attractions, restaurants and shopping. We are happy to see that our location was key to your stay. We hope you were treated to the stellar customer service we are known for and look forward to welcoming you back again soon. Thank You, Cathy D. General Manager

I stood at the Best Western for one night due to the fact that my daughter's wedding was at a venue near to this establishment. Not really knowing what to expect , however I'm must say it was a wise choice. The room was small but very clean and the staff was very nice. The free breakfast was also decent. I will definitely stay here again.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
We love to see when our guests enjoy their experience here at the Best Western Queens Gold Coast! Thank you so much for joining us on such a special occasion. It is always our goal to keep our guests happy. From the front desk, to our breakfast staff, to housekeeping - each of them strive to provide a friendly and comfortable stay. We are happy this was your experience. We look forward to welcoming you back again to enjoy another five-star experience soon. Thank You, Cathy D. General Manager

Despite the hotel's idiosyncrasies, this remains the best value in queens for travelers with a car, because of the free parking and breakfast included in the rate. Safe area, clean rooms, attentive staff.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your wonderful feedback of the Best Western Queens Gold Coast. We take great pride in maintaining a clean and comfortable hotel for our guests. My staff and I strive to create a home away from home for each of our valued guests and we are thrilled this shone through. We look forward to welcoming you back again the next time you find yourself in our beautiful town of Bayside, Queens. Thank You, Cathy D. General Manager

I cannot see how this hotel can be rated any higher than one star. It is aged and not clean. The breakfast room attendant seems untrained - when a stack of plastic cups are accidentally dropped on the floor, the cupboard should not be their destination but the garbage should - and the floor in that room needed cleaning. The elevator is old and unresponsive to direction - goes up even if the down button pressed. Parking is difficult - but it's free.Wash basin is in the hotel bedroom, not in the bathroom where it belongs. Staff is neutral, not friendly. So, with all this said, how could so many rate this hotel so highly? Beats me.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
We are sorry to see that you did not enjoy a five-star stay with us at the Best Western Queens Gold Coast. We strive to provide memorable experience for each of our valued guests. We have used your review as a tool to retrain our staff. A smile can go a long way. Everything should be spotless and always ensure a clean and safe environment. It seems we have failed in this area. I would like the opportunity to speak with you further regarding your stay. Kindly reach out to me directly, Cathy De Lucia General Manager, at 718.631.4900. I look forward to the opportunity to speak with you.

The Gold Coast Best Western in Bayside has comfortable, clean rooms. Nothing fancy, but safe and affordable, with free buffet breakfast, and gym and ammenities for business guests. The check-in is fast and friendly. My suggestions for improvement would inlcude better wifi, which is barely usable, and TVs that support casting or external input from a guest's personal device (phone, tablet, etc.).

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are happy to see that you enjoyed your stay and what our hotel has to offer. We appreciate our comments and suggestions on how we can make your stay better. We glad you were treated to the stellar customer service we are known for. We hope you will keep us in mind the next time you find yourself in the area. Thank you, Cathy D. General Manager

Great room with good view. Comfortable & quite clean. Staff were helpful & very courteous & attentive to all of our needs. Located in central area to many sites around Queens, especially Citifield. Just a short drive there. So many sites to see nearby.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your wonderful feedback of the Best Western Queens Gold Coast. We are thrilled to see how much you enjoyed your stay. My staff and I strive to provide a home away from home, complete with a clean and comfortable room and great customer service . We are happy this was your experience. We hope you will join us again the next time you find yourself in beautiful Bayside, Queens. Thank You, Cathy D. General Manager

The hotel was not bad. It was conviently location near two highways. The elavator was so tiny and very slow. There were four of us but they kept giving us only three towels. We had to track down houskeeping every damn day to get an extra towel. Why would the front desk not inform housekeeping how many people were in a room.

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you very much for your feedback. We are sorry to see that you did not experience a five-star stay. We strive to provide a memorable experience for each of our valued guests. We have taken your review and used this as a training tool for our housekeeping and front desk staff that attention to detail is important. We apologize for the inconvenience during your stay. We hope that you will consider us the next time you are in the area for the opportunity to provide a stellar experience. Thank You, Cathy D. General Manager

Great hotel... I will be staying here again very clean and accommodating breakfast was great park was a little tight but manageable staff was great this hotel is a real jewel weight room had real weights

Loredana S, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your wonderful feedback of the Best Western Queens Gold Coast! We take great pride in our hotel and work diligently to provide a great experience for each of our valued guests. We are thrilled to see that you were able to take advantage of some of the wonderful amenities that we have to offer, such as a delicious complimentary breakfast, on-site complimentary parking and a workout space. We look forward to welcoming you back again the next time you find yourself in the area. Thank you, Cathy D. General Manager

had everything we needed. room was clean and quiet. The location was ideal for us. Had a refrigerator and microwave in the room. best was having a Kurig coffee machine in the room. Very comfortable bed and room temp was perfect. Good stay.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
We are thrilled to see that you enjoyed a five-star experience here with us at the Best Western Queens Gold Coast. We strive to provide a clean and comfortable experience for each of our guests. Our staff look to create a home away from home, providing some of the creature comforts to help make that possible. We are happy to see that you enjoyed this. We look forward to welcoming you back again soon. Thank You, Cathy D. General Manager

Overall a very nice stay. Hotel is clean. The breakfast was better than average and there is a full service restaurant on the premises. Fitness center is small but adequate. I plan stay there again. I'm never disappointed at the best western.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
We love to see when our guests enjoy their experience here at the Best Western Queens Gold Coast! It is always our goal to keep our guests happy. From the front desk, to our breakfast staff, to housekeeping - each of them strive to provide a friendly and comfortable stay. We are happy this was your experience. We look forward to welcoming you back again to enjoy another five-star experience soon. Thank You, Cathy D. General Manager

Pre booked and paid for four nights, sight unseen. On arrival, very disappointed in the age of the property. Dark lobby, reminded me of entering a hotel in the 50's. The only elevator was a joke, would not work properly, stopped or bypassed floors that were not called. Parking is horrendous, there is a non-affiliated restaurant attached, guests for restaurant parked where hotel guests were to park, which forced guests to park on a dark side street away from hotel. The guest room was very small, sink was in bedroom and not in the bathroom, could not sit properly on the toilet due to handicap railing in the way (spouse and I are not handicapped). Housekeeping was inadequate, did not change out ice bucket each day, did not replace liner in trash can in bathroom.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are sorry to see that we did not meet your expectations. We apologize for the inconsistencies during your stay. They will be addressed with my management team. Our guests' satisfaction is very important to us. We hope you will join us again for the opportunity to show you the five-star experience you deserve. If there is anything we can do for you, please contact me directly, Cathy De Lucia General Manager, at 516.631.4900. Thank You

Very helpful front desk and as she helped me navigate the city and where to go for eats. The room was comfotrable with nice amenities such as coffee etc. Most important it was clean and very comfortable. Greatest perk was parking underneath especially in a busy car parking area.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
We love to see when our guests enjoyed their experience here with us at the Best Western Queens Gold Coast. Thank you for joining us. We have many wonderful complimentary amenities for our guests to take advantage of, such as our delicious breakfast buffet, the best way to kick-start your day. We are happy to pass along your kudos to our front desk agent for being able to help you get around our beautiful city. We are proud to be one of the few hotels in the city to offer this for our guests the convenience of on-site parking. We are happy you were able to take advantage of this. Each member of our team work diligently to ensure that our guests have everything they need to enjoy their stay to the fullest. A clean and comfortable room, friendly smile and overall top-notch customer service is what we love to provide each day. We are happy this was your experience. We look forward to welcoming you back again the next time you find yourself in the area. Thank You, Cathy D. General Manager

I had an event that I was going to be late for check out and wanted to shower and change. The staff was accommodating about my extra late checkout despite being fully booked the next day. Outstanding! Well played Best Western... well played

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your excellent review. My staff and I know how stressful preparing for an event can be, especially when traveling. We are happy to see that you were provided the excellent customer service we are known for. We are here to ensure that our guests have everything they need and strive to accommodate requests when we can. We look forward to welcoming you back again soon. Thank You, Cathy D. General Manager

The hotel was very clean and well kept. Also the location of the hotel was perfect. It was located near a highway but far enough not to be bothered by the noise. The staff was very friendly and made our trip amazing

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
We are happy to hear that you enjoyed your experience with us here at the Best Western Queens Gold Coast, from your clean and well-appointed room to our convenient location, to our wonderful staff! We are located in the heart of beautiful Bayside, Queens, centrally located to shopping, dining and a variety of public transportation, as well as having many amenities on property for our guests to enjoy. We are one of the few hotels in the city that offer complimentary parking for our guests' convenience. We hope you were able to take advantage of this. My staff and I thank you for your kind words. We love what we do and we are glad this shone through during your stay. We look forward to welcoming you back the next time you find yourself in the area. Thank You, Cathy D. General Manager

We stayed here at Passover and we stay here every time we visit our elderly relatives. The staff is consistently helpful and friendly....always. They go out of their way to make sure guests are comfortable. Rates are fair, breakfast is generous, and wifi is fast but what distinguishes this hotel is the staff. Thank you for another lovely stay.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your stellar review of the Best Western Queens Gold Coast. My staff and I set out to create a home away from home for each of our guests. A satisfied guest is key! We are thrilled you were treated to the courteous and helpful customer service we are known for. We look forward to welcoming you back the next time you are in the Bayside area. Thank You, Cathy D. General Manager

I have to stay in NYC once a week for work. I used to stay by JFK but wanted a better area. This hotel is so nice for the money. Stayed twice now both times walked into the room and could smell the clean sheets and towels. Bed comfortable. Breakfast nice. Great staff. Parking is tight but doable. I will continue to stay here as long as it stays within my price point.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
We love to see when our guests enjoy their experience here at the Best Western Queens Gold Coast. It is always our goal to keep our guests happy. From the front desk to pour breakfast staff to housekeeping - each of them strive to provide a friendly and comfortable stay. We are happy this was your experience. We look forward to welcoming you back again to enjoy another five-star experience soon. There is so much to do in beautiful Bayside, Queens! Thank You, Cathy D. General Manager

Me and friend had a pleasant stay. Our room was nice and clean. The bathroom is not that big compare to other hotel but for the money is good enough. They cleaned our room daily. The breakfast is good they have good pancakes, Chinese biscuits or shopao in pilipino. They have sausage, egg and biscuit that you can put in microwave. Perfect location,walking distance to the # 7 subway bound to Time square, Hudson shopping center and anywhere else. Restaurant inside the hotel and outside. The owner that works at front is so nice, she was very helpful finding us where to go. The only little negative I can comment is the internet is slow at times. That's the only glitch. Hotel so close to LaGuardia airport, cost for the yellow taxi from airport was 19 $but the traffic was bad I Around 11 in the morning and going back early 5 in morning there was no traffic and we pay the Uber taxi 14$. If I go back to bring my I will definitely stay again at this hotel. And recommend this hotel to my friends.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
It makes us happy to see when our guests enjoy their stay with us here at the Best Western Queens Gold Coast. Our guests join us time and again for our convenient location to both major NYC airports, a wide variety of public transportation, including the LIRR which will bring you into Manhattan in a short 20 minutes and should you choose to stay local, there are great restaurants and shopping in the area. We are glad to see this was a plus during your stay. Our staff work to provide courteous and helpful customer service to our guests. They ensure that our guests' accommodations are perfect and are equipped with some of the creature comforts of home. We are happy that this was your experience. We look forward to welcoming you back soon. Thank You, Cathy D. General Manager

We flew in on a Red eye flight, thus paid for the night before to hold the room. They only had 2 rooms for us to choose from and both were on the 1st floor. Upon initial inspection, the room was very small...approximately 200 sq ft or less. The size of the bathroom was so small...5 ft X 5 ft. (See picture). Ventilation in there was poor. Caulking and painting were horrendous. (See pictures) The wash basin was a joke...it was in the sleeping area, next to a tiny closet with no door and old splintery wood painted over. The racks inside were rusty. Paint was peeling, wallpaper was splitting. There were cracks in the ceiling and along the baseboards of tbe room. The workout was a big joke with no Ventilations and smelled like a tire shop in there. The bed was decent and front desk agent, Jessica, were the only 2 positive experience. They were the reasons i gave it a 2 star. I dont see how others gave them such high ratings. As for me and my S/O, this place was a dump. We were very disappointed. We will not recommend it to anyone, sadly.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback. We are sorry to see that you did not enjoy your stay at the Best Western Queens Gold Coast. We work diligently to provide each guest with a great experience, as a satisfied customer is key. While our rooms may be cozy, they are well-appointed and have some of the creature comforts of home that our guests seem to enjoy. There is complimentary wi-fi, a variety of television channels to choose from, a microwave and fridge for your convenience and a Kuerig coffeemaker. Housekeeping work diligently to provide a clean and well-maintained guest room. We are one of the few hotels in the city to provide complimentary parking, as we know that parking real estate is precious in NYC. Our guests start their day with us at our delicious breakfast buffet of hot and cold selections, fresh breads, fruit and pastries, yogurt, coffee and teas. Our staff readily provide courteous and helpful customer service to our guests. They go above and beyond to ensure that their stay is perfect. From the front desk, to housekeeping to our breakfast staff - everyone is ready with a smile. They are the heart of our hotel and in large-part the reason why our guests join us time and again. We are glad to see that you were treated to this kind of customer service and will happily pass this along to Jessica. If there is anything else we can help you with please feel free to reach out to me directly, Cathy De Lucia General Manager, at 718.631.5900 or email at cdelucia@bestwesternbaysideny.com.

Charming hotel located a few walkable blocks away from the stores/restaurants. There is even a restaurant attached to the hotel although not affiliated with Best Western. You can pull in front of the hotel, into U shaped driveway to check in and then make a right out of hotel and first right to parking lot area. Small parking lot in the top back of the hotel, making life so much easier. The room was wonderful. The staff was wonderful. My stay was wonderful. I would definitely stay here again!.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
We are happy to hear that you enjoyed your experience from beginning to end with us here at the Best Western Queens Gold Coast! We are located in the heart of beautiful Bayside, Queens, centrally located to shopping, dining and a variety of public transportation, as well as having many amenities on property for our guests to enjoy. We are one of the few hotels in the city that offer complimentary parking for our guests' convenience. We are glad you were able to take advantage of this. We look forward to welcoming you back the next time you find yourself in the area. Thank You, Cathy D. General Manager

The overall experience was pretty good. The breakfast was better than most continental breakfast. They had hot items, such as egg, potatos, and meat as well as the waffle maker. The staff was very pleasant and rooms were clean. The only issue is getting a parking space and going in and out of parking.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your wonderful feedback. We are pleased to see that you enjoyed your experience with us from your clean and well-appointed room to our delicious complimentary breakfast, chock full of delicious items for our guests to indulge in. We are sorry to see that you had some issues with parking. If there is ever trouble parking in our lot, we encourage our guests to utilize the parking area just down the street at our sister hotel, the Adria Hotel and Conference Center. We hope you will join us again the next time you find yourself in the area. Until then. Thank You, Cathy D. General Manager

Bayside Queens NYC was a complete pleasant surprise. Only there for one night but the room was clean ,comfortable bed and nice staff. The complimentary breakfast was wonderful. Felt safe about the parking and the attendant even cleaned the snow from my car as I was leaving.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your stellar feedback of the Best Western Queens Gold Coast. My staff and I work to ensure that each of our guests enjoy their stay with us. We take great care each day seeing to it that each guest room is clean and well-appointed and our staff start and end your day with a friendly smile and any help our guests may be in need of. From the front desk, to housekeeping, to our breakfast staff - each member goes above and beyond to provide top-notch customer service. We have wonderful complimentary amenities for our guests to take advantage of, such as our delicious breakfast buffet. There is a wide selection of hot and cold dishes, fresh fruit, breads and pastries, coffee and teas to kick-start your day. We are happy you were able to take advantage of this. As one of the few hotels in the city to offer complimentary parking to our guests, we are happy this came in handy. A safe and secure space for your car is something many of our guests appreciate in a city that can make parking a little difficult. We look forward to welcoming you back again soon for the opportunity to provide you with your next five-star experience. Thank you, Cathy D. General Manager

This hotel is overpriced for what they offer. The rooms were so small and such a small bathroom and it takes forever to wait for the elevator. However the staff were friendly. I would never go back here again.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
We are sorry to hear that you did not enjoy your stay with us, Cindy. It is our goal to ensure that each guest has a great experience with us. Thank you for your kind words for our staff. They work diligently to provide courteous and helpful customer service each day. We are happy this shone through. We are conveniently located in the heart of Bayside, Queens. Here you will find that we are in close proximity to both major NYC airports, a wide variety of public transportation, including the long Island rail Road, which can bring you right into Manhattan is just 25 minutes. Should you choose to stay local, we are near great dining and shopping. You can find everything you need here. We offer our guests complimentary breakfast each morning, with hot and cold selections to choose from, fresh fruit, breads and pastries, yogurt, coffee and tea. We also offer our guests complimentary parking. As one of the few hotels in the city to do so, many of our guests find this a plus while staying with us. There is an on-site restaurant should you choose to stay on property, for your convenience. We have a small gym for our guests to utilize, should they be interested. Our guest rooms are cosy with some of the creature comforts of home, like a Keurig coffee maker, refrigerator and microwave, to help make you stay a bit more comfortable. Your room should be your oasis to return to at the end of the day and we strive to create this experience. If there is anything else we could have done to make your stay better, please feel free to reach out to me directly, Cathy De Lucia 718.631.4900 or cdelucia@adriahotelny.com. We hope that you will provide us another opportunity to provide you with a five star experience and change your mind. Thank You, Cathy D. General Manager

I travel a lot for business and I have stayed at this hotel several times over the last 12 months. The food at the Lobby Restaurant is excellent IMO. The check in staff are great as well as the checking out process. They have a parking garage, a little bit tight for an SUV, but it works just fine for my needs.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your stellar review of the Best Western Queens Gold Coast, Glen. We love to see when our guests enjoy their stay. Thank you so much for being a repeat guest. It is a true testament to the wonderful staff we have hear and the courteous and helpful customer service they provide each day to our valued guests. We are thrilled this was your experience. We look forward to welcoming you back again the next time you find yourself in the area on business. Until then. Thank You, Cathy D. General Manager

Nice Hotel in Bayside, near town and right on Northern Blvd. Typical NYC noise. Rooms were insulated for the noise, so it was quiet for sleeping. Room was a little small had two Double Beds and Bathroom sink was outside of Bathroom. Hotel had a Parking lot was tight for parking, I had to had a guide when backing up. Excellent hot breakfast. Staff was courteous and helpful.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your sharing your stellar feedback for the Best Western Queens Gold Coast. We are happy to see that you enjoyed your stay with us from the comforts of your room to some of the amenities we have to offer our guests. Our staff strives to exceed our guests' expectations. They are here to provide friendly and helpful customer service, answering any questions our guests may have. We try to provide what our guests need to enjoy an optimal stay with us. Our staff is the heart of this hotel and make it the great place it is. We are thrilled this was your experience. We are proud to offer some wonderful amenities to our guests. We have a delicious complimentary breakfast each morning for our guests to enjoy. There is a great variety of hot and cold selections, fresh bread, fruit and pastries, coffee and teas. Thank you for joining us. We are proud to be one of the few hotels in the city to offer complimentary parking. If there is ever any issue with finding space in our lot, we are happy to offer parking to our guests up the street at our sister hotel, the Adria Hotel and Conference Center. We look forward to welcoming you back soon. Thank you, Cathy D.

Only 15 minutes from St. John's university has simple rooms and bright lighting (a big plus). The staff is friendly and breakfast in included (sleep late & avoid it). Rooms are clean. I hope the invest in commericial carpet cleaning in the hallways - very dirty carpets.

Exploration753625, Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are thrilled to see you enjoyed your stay from our convenient location, to our clean and comfortable guest rooms, to our wonderful staff. Our guest rooms should be youf oasis at the ned of the day with some creature comforts that you can enjoy. Our housekeeping staff work to assure that each room is well maintained for our guests to enjoy an optimal stay. We are glad this was your experience. My staff and I look to provide friendly and helpful customer service. We are here to answer questions and assure a home away from home experience. Thank you for your feedback. We will make sure to take care of your concern for the next time you join us. We hope that the next time you are in the area that you will join us again and take advantage of our delicious complimentary breakfast. There is an array of hot and cold selections, fresh fruit, bread and pastries, coffee and teas to enjoy. If there is anything the you do not see, please speak with one of the breakfast staff and they will try to accommodate any request you might have. We look forward to welcoming you back soon. Thank You, Cathy D. General Manager

It's like home, not bigger or as convenient, but you will be satisfied what they have here in your travel. Room has everything and even a crib if requested. Staff is friendly and breakfast is great.There are at least 20-30 parking lots here. I did not have an issue parking on a Friday afternoon.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your review of the Best Western Queens Gold Coast. We are glad to see that you were treated to a five-star experience. From by our staff to our delicious complimentary breakfast buffet, we look to provide exemplary service all around. We are happy to see that you found our staff friendly and helpful. They strive to create a home away from home. Our cozy rooms have just what our guests need to enjoy a quiet and comfortable stay during their travels. We are happy to see this shone through. We know parking can be difficult in NY and we are proud to provide complimentary parking for our guests. Thank you for taking advantage of this amenity. We look forward to welcoming you back again very soon. Until then. Thank You, Cathy D. General Manager

We had to make last minute reservations for a memorial service at Sinai Chapel in Fresh Meadows. This was a short distance by car. We arrived late, and there we needed another room at the last minute. The staff was very accommodating and gave us another room at the same rate. The rooms are clean, and the breakfast is more than adequate. While we were there, we enjoyed a late meal the Marbella restaurant in the building. Also very good and welcome after our long travels.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your sharing your stellar feedback for the Best Western Queens Gold Coast, Joel. We are happy that we were able to accommodate you during this difficult time. Our staff strives to exceed our guests' expectations. We take extra care to assure that your experience is like a home away from home. We are thrilled to see this shone through. Our staff is the heart of this hotel and make it the great place it is. We are thrilled to pass along your kudos. We look forward to welcoming you back soon. Thank you, Cathy D.

We stayed here overnight when in town for a funeral/memorial service. The first thing I have to say is how friendly, welcoming and helpful all the staff was to us. From the front desk to the maintenance guy who rode in the elevator with us to the ladies with the cleaning cart - they all greeted us with genuine warmth and smiles. The hotel building is older but they have done everything they could to bring updates to the property with freshened bedding, art work, nice toiletries, etc. We had two rooms. One was a queen and the other had two double beds. The queen room was small, with the bathroom sink out in the living space. The bathroom was clean, had a standard tub with shower. The bed was super comfortable. The TV was huge and had lots of channels. We appreciated the sanitized remote! The heat/ac worked well. We could definitely hear the conversation going on in the room next to us. :) The double room seemed a little less upgraded, there was some work done in the bathroom on the ceiling, maybe from a water leak and it didn't look like it had been refinished after the work was done. Again, you could easily hear conversations from the next room. Obviously this is an older property and I don't think there is anything that can be done about that. The wifi worked great, no issues. There is a restaurant on the property that provides room service but we didn't need it. The hotel offers free breakfast but we left before it opened so can't comment. There are several restaurants, fast food and a 7/11 within walking distance. It was kind of hard to find the hotel. The direction we came, we passed the hotel, then took a left turn and couldn't see any place to park. I think you may be able to drive down a very small but unnoticeable driveway at the front of the hotel to check in but it seemed super tight to me. Luckily someone else in our party had arrived before us and saw us idling out front and gave us the heads up that hotel parking access was on a side street and at the back of the hotel. The parking is pretty tight but well lit at night time. One more note, to start the shower, PULL on the knob. :-) All in all, we were very happy with the quick over night stay and certainly appreciated the happy friendly staff.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your stellar review of the Best Western Queens Gold Coast. We are happy to know that we were able to make a difficult occasion a little easier for you. My staff and I work diligently to assure that each guest has what they need to enjoy an optimal stay. We have a wonderful team that do everything they can to exceed expectations. We are proud of the staff and all that they do to create a home away from home experience. We are thrilled to show this shone through in all aspects. We are happy to know that you enjoyed your stay and we hope that you will join us again for another five star experience. Thank You, Cathy D. General Manager

Older but clean and well maintain reasonable property. This hotel also excels at finding and retaining high quality staff. Having the same high quality staff for years says something about the quality/culture of the management- and staff- and definitely benefits the customers.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your stellar review of the Best Western Queens Gold Coast, from our clean and well-appointed rooms to the amazing customer service provided by our staff. They strive to create a home away from home environment and assure that each of our guests enjoy a comfortable and memorable experience. Having many repeat guests stay time and again is a true testament to the staff we have. They are the heart of this hotel and we love to hear when others experience this first hand. We are honored to pass along your kudos. We look forward to welcoming you back again the next time you are in the area. Until then. Thank You, Cathy D. General Manager

At first we had an issue with our room and Best Western (specifically the receptionist from saturday 9/29 around 1pm) had helped us out and was super kind. The rooms were very clean and the pictures do not do the rooms justice. overall i would return.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your wonderful feedback for the Best Western Queens Gold Coast! We are happy to know that you were pleased with your experience. My staff and I work diligently to assure that each guest enjoys a warm and friendly experience and that they have everything they need to have an optimal stay. We are thrilled to see this shone through. We are happy to pass along your kudos to our front desk agent from that day. We look forward to welcoming you back the next time you find yourself in the area. Until then. Thank You, Cathy D. General Manager

Another great Best Western stay. Another reason to to always choose Best Western first. By far the best hotel/motel in the business. Always quality service, rooms, staff, breakfast and convenience. Every stay is amazing.

Exploration753625, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your stellar review of the Best Western Queens Gold Coast from our well-appointed rooms, to our complimentary breakfast that we like to serve our guests each morning to the amazing customer service provided by our staff. They strive to create a home away from home environment and assure that each of our guests enjoy a comfortable and memorable experience. We are glad this was yours. Thank you for joining us for breakfast. We believe in breakfast being the most important meal of the day. Our guests should have the most delicious fuel to get through the day ahead. We look forward to welcoming you back again the next time you are in the area. Until then. Thank You, Cathy D. General Manager

Hotel is old and outdated, but very clean with very comfortable firm beds and a very large flat screen television. Beds seem to be recent additions and I slept well on it. The TV Is somewhat larger than the average TV in a hotel room and looked new. The only bad part of the hotel room was the sink being in the room and not in the bathroom where it was suppose to be. Water pressure and the hot water was perfect. Breakfast was good, but could have been better. I enjoyed my stay at this hotel and would use them again.

, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your review of the Best Western Queens Gold Coast, James. We are glad to see that you enjoyed your stay with us. We hope that you were treated to the friendly and professional customer service we are known for. Our staff works diligently to provide each guest with everything they need to enjoy their stay. We are glad to see that you were able to take advantage of some of the amenities we have to offer, like our complimentary breakfast. If there is ever anything you do not see, please speak with our breakfast staff and they will be happy to try and make any accommodations. We look forward to welcoming you back again soon to earn a fifth star. Thank You, Cathy D. General Manager

I found this BW to be a great value hotel for New York. Conveniently located in Bayside. The room was updated, clean and the bed was comfy. The customer service received was very pleasant. I will stay again. + Free wifi, free parking, fridge in the room, good AC, clean. - the lift is too slow

, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your stellar review of the Best Western Queens Gold Coast. We are thrilled to see how much you enjoyed your stay with us. We glad to see that you enjoyed your clean and well-appointed room and hope you enjoyed some of the creature comforts of home it had to offer. We are conveniently located to major highways, both NYC airports, shopping, dining, local attractions and close proximity to NYC. We are glad to see you were able to take advantage of this. We are thrilled to see that you were treated to the stellar customer service my staff is known for and we look forward to welcoming you back again soon for another five-stay stay. Until then. Thank You, Cathy D. General Manager

We stayed here because our usual hotel was booked. The lobby was modern and we were greeted right away. The parking was tight but convenient. The rooms were average but the air conditioning was working poorly and made for poor sleeping. Overall it was an average stay

, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your review of the Best Western Queens Gold Coast. We are sorry to hear that you enjoyed a less than stellar experience with us during your stay due to the air conditioning. We had some issues in some of the rooms and we did not have it fixed as quickly as we would have liked. Our front desk would have happily tried to accommodate you with a new room or sent maintenance up to try and remedy the situation once alerted. We hope that you enjoyed your room and some of the creature comforts of home it had to offer. We are conveniently located to major highways, both NYC airports, shopping, dining, local attractions and close proximity to NYC. We hope you were able to take advantage of this. If there is anything else we could have done to make your stay better please feel free to contact me directly at cdeluia@adriahotelny.com or 718/631.4900. I look forward to speaking with you. Thank You, Cathy D. General Manager

I traveled to New York for a school reunion and sight seeing with my family. The Best Western more than met my expectations for quality stay, customer service and amenities. I would recommend this hotel to others.

, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your stellar review of the Best Western Queens Gold Coast. We are thrilled to see how much you enjoyed your stay with us from beginning to end. Our staff truly works hard to create a home away from home experience for each of our guests. We like to start their day with a smile and a delicious complimentary breakfast they will be the great fuel needed for the day ahead! We are happy to see you enjoyed a great experience with us. Thank you for choosing us. We look forward to welcoming you back the next time you are in the area. Until then. Thank you, Cathy D. General Manager

Great location. Excellent staff. Breakfast the basics. Had a problem with the air conditioner in our room. Called the front desk they sent up the engineer who worked on the unit twice. Fine after that.

, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your review of the Best Western Queens Gold Coast. We would like to apologize for the issue with your air conditioning unit. We understand that with the summer here and the heat wave we had in NY, that this was an inconvenience. We are happy that our engineer was finally able to resolve the issue for you. We are fortunate to be centrally located in Bayside, Queens. We are near two major highways, both NYC airports, public transportation, local attractions, shopping and a variety of delicious dining. We have everything that Manhattan has without all the hustle and bustle should you choose to stay local. We are thrilled to see that you were treated to the excellent customer service that we are known for. Our staff is the heart of this hotel. They take great pride in delivering a home away from home experience for each of our guests. They go about each day with a smile and true professionalism. We are thrilled this shone through. If there is anything else that you would like to discuss about how we could have made your stay a five-star experience, please call me directly, Cathy De Lucia General Manager, at 718.631.4900 or cdelucia@adriahotelny.com. We look forward to the opportunity to welcome you back so that we can show you a five-star experience. Until then. Thank You, Cathy D. General Manager

Stayed here for daughters graduation 5 nights, sister and brother in also stayed at BW Gold Coast. Have to say this hotel is very average to below average , although the photos make it appear much nicer and modern than it really is. Both our rooms had: Noisy rattling A/C units, carpets quite old and not recently vacuumed, very dated bathrooms, leaking or intermittently functioning water fixtures, final straw, total building hot water failure 2nd to last morning before checking out. Staff was generally friendly, and complimentary breakfast was adequate. Would not stay there again, or recommend to family or friends.

, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your review of the Best Western Queens Gold Coast. We are sorry to see that you enjoyed less than a stellar stay with us. We apologize for the inconvenience of the lack of hot water during your stay. unfortunately we had an issue with the boiler and we were working diligently to fix the issue and resolve any inconveniences our guests were experiencing. We apologize this was not taken care of as quickly as we would have hoped. We are sorry to hear that you did not find our hotel to your liking. We have many returning guests that join us time and again for the home away from home experience we provide and the excellent customer service that we are known for. We hope that our staff made your stay a comfortable one and were able to help with anything you may have needed to create a better experience. We are sorry to hear you found your complimentary breakfast adequate. We have a great selection of hot and cold choices for our guests, including a make your own waffle station. There are bagels, toast and pastries to accompany your meal. We have a wonderful selection of yogurts, juices, hot coffee and teas to start your day. If there is something that you may be looking for, you can always ask the breakfast staff and they will try their best to accommodate your request. Please feel free to contact me directly, Cathy De Lucia General manager at 718.631.4900 or cdelucia@adriahotelny.com, so that we can discuss how we could have made your stay a five-star one. I look forward to speaking with you. Thank You, Cathy D. General Manager

Our second stay here, and we were very pleased. Be aware -- it's quirky: in at least some of the rooms, the sole sink is OUTSIDE the bathroom, which is itself very small this seems to have been a necessity of room renovation. There is only one elevator in the building, so it gets busy at check-out time, and there seems to be only one staircase with direct access to the ground floor, so if limited hotel exits make you nervous, this may not be the place for you. But the small rooms are very comfortable, including the bedding. There is a small fitness room. The breakfast is good, with an egg-white option, pus actual quality greek yogurt; above average for its kind. and it has FREE parking. In all, if you roll with the quirks, it's probably the best value in queens, and we ourselves are very grateful for it.. Note: there's reportedly a long island railroad stop a 14-minute walk away; this is a relatively expensive way of getting into manhattan. Apparently no nearby subways. Otherwise just buses; not the most convenient location compared to hotels near subway stations. ... If you are used to modern suburban motels of the Fairfield or Holiday Inn type, this may not be your cup of tea.

, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are happy to hear that you enjoyed your stay with us. We are in the heart of beautiful Bayside, Queens. We are close to fast food restaurants across the street, but a quick ten minute walk will bring you to Bell Blvd where you will find a large selection of shopping and various dining. We are near two major airports and major highways. there is plenty of public transportation, including the Long Island Railroad, which can bring you right into Manhattan. Thank you for joining us for a delicious complimentary breakfast. Our guests enjoy the most important meal of the day here with us. There is a wonderful variety of hot and cold foods to start your day with. A great cup of coffee or tea or juices to quench your morning thirst. Everyone walks away happy. We are happy this was your experience. We are a hidden gem in a residential neighborhood that has everything you are looking for without the craziness of New York City. We look forward to welcoming you back again soon! Thank You. Cathy D. General Manager

While the location is good, and it does offer free parking, we found the room outdated and the bathroom was very small. We were unable to get any water warmer than lukewarm in the shower in the morning. The curtains on the window were stained and the carpeting was pretty dingy.

, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your review of the Best Western Queens Gold Coast. We are sorry to see that you enjoyed less than a stellar stay with us. We apologize for the inconvenience of the lack of hot water during your stay. unfortunately we had an issue with the boiler and we were working diligently to fix the issue and resolve any inconveniences our guests were experiencing. We apologize this was not taken care of as quickly as we would have hoped. We hope that our staff made your stay a comfortable one and were able to help with anything you may have needed to create a better experience. Please feel free to contact me directly, Cathy De Lucia General manager at 718.631.4900 or cdelucia@adriahotelny.com, so that we can discuss how we could have made your stay a five-star one. I look forward to speaking with you. Thank You, Cathy D. General Manager

Breakfast was great, fitness room, although small, was workable, room was small but clean and comfortable, staff was very customer-service oriented. I enjoyed the breakfast waffles and two types of eggs-scrambled regular and scrambled egg-whites.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your stellar review of the Best Western Queens Gold Coast. We are thrilled to know how much you enjoyed your stay from your well-appointed room, to our complimentary breakfast that we like to serve our guests each morning to the amazing customer service provided by our staff. They strive to create a home away from home environment and assure that each of our guests enjoy a comfortable and memorable experience. We are glad this was yours. Thank you for joining us for breakfast. We believe in breakfast being the most important meal of the day. Our guests should have the most delicious fuel to get through the day ahead. We look forward to welcoming you back again soon. Until then. Thank You, Jessica B. General Manager

This hotel is nice. Rooms are beautiful. Fitness center small but sufficient. Overall the hotel is nice, great breakfast just need more parking. On night parking at hotel another hotel. Not convienent when arriving back in evening.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent feedback of the Best Western Queens Gold Coast. We are thrilled to hear how much you enjoyed your stay with us from your beautiful and well-appointed room to our wonderful amenities and delicious complimentary breakfast that we have each morning for our guests. We offer complimentary parking for our guests. Unfortunately, in New York parking, like real estate is a hot commodity. We apologize for the inconvenience of not being able to find a parking spot one night during your stay. We would like to assure you that we are safely located in the beautiful residential neighborhood of Bayside, Queens. Here you will find ample parking just outside the hotel should you choose. We hope you were treated to excellent customer service with a smile by our wonderful staff. They work hard to keep our guests happy. We are happy to know you enjoyed your overall experience and we look forward to welcoming you back the next time you are in the area. Until Then. Thank You, Jessica B.

Hotel was very nice check-in process was very fast and easy the staff was very friendly rooms are very clean breakfast area and food are excellent would highly recommend this hotel very enjoyable stay

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your stellar review of the Best Western Queens Gold Coast. We are thrilled to see how much you enjoyed your stay with us from beginning to end. Our staff truly works hard to create a home away from home experience for each of our guests. We like to start their day with a smile and a delicious complimentary breakfast they will be the great fuel needed for the day ahead! We are happy to see you enjoyed a great experience with us. We look forward to welcoming you back the next time you are in the area. Until then. Thank you, Jessica B. General Manager

I stayed in this hotel with my family while visiting NY. The staff was very friendly and helpful. Our room was clean. There is a nice restaurant/lounge attached to the hotel. Convenient location, I would stay here again.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Response from Jessica B, Manager at Best Western Queens Gold Coast Response Pending Thank you for your stellar review of the Best Western Gold Coast. We are thrilled to see how much you enjoyed your stay from your room to the restaurant area within our hotel. We are happy to see how much you enjoyed your accommodations. We hope that you found it to be a home away from home at the end of the day and a small oasis that you could truly enjoy. We are happy to see that you were treated to exemplary customer service by our amazing staff. They do their best to go above and beyond so that each guest has everything they need. They strive to exceed expectations and all with a smile. We look forward to welcoming you back the next time you are in the area. Until then. Thank You, Jessica B. Delete

The friendliness of the staff made up for the few issues: there seemed to be a problem with overheating the night I was there, which was simply alleviated by opening the window, and my room had a connector door which meant I could hear my noisy neighbors (although that's not the staff fault). The receptionist lent me her iPhone charger as mine was not working. how is that for great customer service! The room was well appointed and even had a jacuzzi hot tub bath, which was an unexpected boon. Free WiFi, and comfortable King size bed made the stay pleasant. The complimentary breakfast was good, although, to be honest, I didn't need much after dinner at Marbella's! Note: The parking garage entrance is to the right of the hotel, and then turn again into a tight entrance way.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your stellar review of the Best Western Gold Coast. We are thrilled to see how much you enjoyed your stay and the complimentary breakfast to go along with a restful evening. We apologize for the heating issue, if you can let us know which room you stayed in, we will have someone take a look at the thermostat. You can reach me at jbrown@adriahotelny.com, Jessica Brown, General Manager. Your help is greatly appreciated. We are happy to see how much you enjoyed your accommodations and the amenities that it had to offer! We hope that you found it to be a refuge after a long day and a small oasis that you could truly enjoy. We are happy to see that you were treated to exemplary customer service by our amazing staff. They do their best to go above and beyond so that each guest has everything they need, even the little things like a phone charger. They strive to exceed expectations and all with a smile. We look forward to welcoming you back the next time you find yourself in the area. until then. Thank You, Jessica B.

The hotel was clean and relatively roomy considering the size of other NY hotel rooms that we have stayed in. Breakfast was great ...waffles, eggs. bacon,potato tots, hot oatmeal plus various breads and danishes. Chris and Nicola at the front desk were wonderful!

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay from the room, to our delicious complimentary breakfast. We are happy that you were treated to exemplary customer service by our wonderful staff. They work hard to keep assure our guests to enjoy a comfortable stay. They strive to exceed expectations. We are happy to pass along your kudos to Chris and Nicola. We look forward to welcoming you back soon. Thank you, Jessica B.

The hotel was very clean! Room was a bit small,but it's expected when you are in a big city. The staff members were courteous and accommodating. I really love the free breakfast and the unlimited supply of that coffee machine!

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay, from the room, to our delicious complimentary breakfast. It's the little things that make a stay memorable like complimentary coffee for a quick pick-me-up and great breakfast to start the day. These are part of what makes us stand out. We are happy that you were provided with exemplary customer service by our wonderful staff. They work hard to keep assure our guests to enjoy a comfortable stay. They strive to exceed expectations. We look forward to welcoming you back soon. Thank you, Jessica B.

My family and I stayed here for a brief visit to Queens. The front desk receptionist Jessica was extremely kind and helpful to us, even going out of her way to help call 10 different pizza places to see what was open on Christmas day (we were craving NY pizza). She made us feel welcomed! Free breakfast was provided and it was good: eggs, sausage, and other standard breakfast items. The room was fine, beds were comfortable, but I do wish they provided slippers. The water in the shower also switched back and forth from warm to cold even though I turned it all the way towards hot. Overall, we had a pleasant stay and would return.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay from the room and the comforts of home to our delicious complimentary breakfast. It's the little things that make a stay memorable, like complimentary coffee for a quick pick-me-up and great breakfast to start the day. These are part of what makes us stand out. We happy that you were provided with exemplary customer service by our wonderful staff. They work hard to keep assure our guests to enjoy a comfortable stay. They strive to exceed expectations. I am happy to know that I was able to help you with your craving for NY Pizza! You can not travel all the way to NY and not enjoy a good slice. Thank you so much for your kind words. We look forward to welcoming you back soon. Thank you, Jessica B.

Everything was good and as accepted. A good value. Clean and efficient. I will continue to stay with Best Western's. Big improvements over the last couple of years. Staff could use some brushing up on going a little beyond the minimum.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay. We are sorry to hear that our staff seemed to not go above and beyond to make your stay memorable. They work hard to keep assure our guests to enjoy a comfortable stay. We have relayed your feedback to the staff to assure that it's the little things that make our guests want to join us again. We look forward to welcoming you back soon to earn our fifth star. Until then. Thank you, Jessica B.

Refurbished small clean room with an extremely comfortable king bed & pillows. Quality complimentary breakfast. Down the block from the parkway to Long Island or New York City & bus transportation. Free parking!

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay from the room and the comforts of home to our delicious complimentary breakfast. It's the little things that make a stay memorable. Parking for convenience, complimentary coffee for a quick pick-me-up and great breakfast to start the day. These are part of what makes us stand out. We happy that you were provided with exemplary customer service by our wonderful staff. They work hard to keep assure our guests to enjoy a comfortable stay. They strive to exceed expectations. We look forward to welcoming you back soon. Thank you, Jessica B.

Rooms excellent bed, WIFI, TV service every channel and more. Breakfast one of the best, coffee a treat, free parking, Q12 bus and LIRR make it easy to get in to the city. Excellent bar/ restaurant in the building.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay from the room, to our delicious complimentary breakfast. It's the little things that make a stay memorable. Parking for convenience, complimentary coffee for a quick pick-me-up and great breakfast to start the day. These are part of what makes us stand out. We Happy that you were provided with exemplary customer service by our wonderful staff. They work hard to keep assure our guests to enjoy a comfortable stay. They strive to exceed expectations. We look forward to welcoming you back soon. Thank you, Jessica B.

This is a basic hotel but the services provided set it above the rest! Friendly staff, good breakfast, nice rooms with big TV. Public transportation at the front door. Hot showers, plenty of free parking. No resorts fees. This is one of the better Best Western I have stayed at.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you very much for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay with us. We are fortunate to be located close to two major highways, plenty of public transportation, shopping and a variety of delicious dining. We are in the heart of beautiful Bayside, Queens, a quiet residential neighborhood. We are a hop and a skip into Manhattan or a great place to take a leisurely walk. You get the best of both worlds when staying with us! Our staff strives to create a memorable experience for each of our guests. They want to assure each question is answered and every guest has what they need. They make this hotel they great place it is, from our front desk staff to the housekeeping staff right down to our breakfast staff. Each person works hard to exceed guests' expectations. We look forward to welcoming you back for another memorable stay. Until then. Thank You, Jessica B.

I always stay at the Best Western in Bayside. It is the best one in the area for the price, quality and value. Very clean. Heating and air conditioning is quiet. Nice photography around hotel. Bayside is a lovely area.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your excellent review of the Best Western Queens Gold Coast. We are thrilled to know how much you enjoyed your stay with us. My staff and I work hard to deliver an excellent experience for each of our guests. The house keeping staff goes to great lengths to see that each room is well appointed for each guest to settle in and feel at home. We enjoy providing excellent customer service with a smile. We look forward to welcoming you back the next time you should find yourself in beautiful Bayside, Queens. Until then. Thank You, Jessica B.

Was overall a good stay. Mattresses could be a little softer but nice rooms. The walls are paper thin and everything the next room and across the hall is doing can be heard clearly. The breakfast was good and staff reasonably friendly. New Yorkers aren't as outgoing as southerners (from my experience there) so my perspective might be Bias.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are happy to hear how much you enjoyed your stay. We are delighted to hear how much you enjoyed your room and the amenities that it has to offer. We work hard to assure a home away from home environment for our guests. We hope that you were treated to exemplary service with a smile by our wonderful staff. They make this hotel what it is and keep it running smoothly and all with a smile. We hope this was your experience. We like to start our guests day the right way with a delicious complimentary breakfast. We have a great variety of hot and cold selections, Coffee, teas and juices. Breakfast is the most important meal of the day and we provide delicious fuel to get you through the day. We look forward to welcoming you back soon. Until then. Thank you, Jessica B.

This was our third visit this year to this hotel. We had asked for room 207 after placing our reservation and a telephone call, and we received it. Upon arrival and on entering the shower we noticed that the shower ball regulating the water temperature was broken. The maintenance man arrived after a short time interval and replaced the defective part. A special mention of Ann in the breakfast room. She always asked how everything was and replaced eaten food immediately. Room cleanliness was good and towels, bottled water and toiletry amenities were replaced each day. There is only one elevator but waiting times were relatively short. The parking is adequate except upon week-ends when we had to park on the street. There is street parking a short block away so this was no problem. Since there is a restaurant on the street level, I assume the restaurant guests also use the hotel parking in the back in the evenings. There is also a clean and large laundromat a few minutes away and this was very convenient during our 12 night stay. At checkout, there was a rate discrepancy which the desk agent could not resolve. Since we had an early morning flight from La Guardia Airport to Canada we could not wait for the supervisor, Jessica to arrive. We had asked to have her call us in Canada to straighten this out. When unable to reach us by phone she advised us that the rate was adjusted to our satisfaction via her e-mail. A very nice touch and thank you Jessica. We will have no problems in re-booking this hotel if need be in the future and have no hesitation in recommending it to others.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you very much for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay with us. Our staff strives to create a memorable experience for each of our guests. They want to assure each question is answered and every guest has what they need. They make this hotel they great place it is, from our front desk staff to the housekeeping staff right down to our breakfast staff. Each person works hard to exceed guests' expectations. We are happy that your issue in your room was resolved quickly. We are happy to pass along your kudos to Ann as she keeps our our breakfast service running smoothly. She looks to keep each guest happy. Thank you for your kind words. I was happy to help resolve the rate discrepancy for you. we like to keep our guests happy so that they think of us when looking for a hotel. We are honored to know that you are a returning guest. We look forward to welcoming you back for another memorable stay. Until then. Thank You, Jessica B.

Stayed for 7 nights. The hotel itself is old but its well taken care of. The parking is small but its free and in NYC its a blessing to even have parking. Just know that if theres an event in the hotel, theres a chance you may not find parking for a little while. The breakfast is great. Eggs, sausage, potatoes (a little dry but ok), toast, bagels, yougurts, fruits, waffles (will all the toppings avail), coffee machine w/ hot chocolate options, french vanilla, hazelnut creamers and even whipped cream (at waffle station). I was able to make my own cappuchinos every morning. I'd stay there again w/o a question.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay from the room, to our delicious complimentary breakfast. As we know parking, much like real estate in Queens, is coveted. If our parking lot is full you may park at our sister hotel just down the block at the Adria Hotel and Conference Center or you may find convenient and safe parking in our beautiful residential portion of Bayside with just the turn of a corner. We hope that you were provided with exemplary customer service by our wonderful staff. They work hard to keep assure our guests to enjoy a comfortable stay. They strive to exceed expectations. We look forward to welcoming you back soon. Thank you, Jessica B.

This hotel happens to be a very nice place to stay the breakfast is to die for the rooms are very clean close to Bell Blvd which is very lively place for the younger crowd 21 n over bus stops right in front of hotel if you don't have a car n right off the cross island parkway

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you very much for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay with us. We are fortunate to be located close to two major highways, plenty of public transportation, shopping and a variety of delicious dining. We are fortunate to be in the heart of beautiful Bayside, Queens, a quiet residential neighborhood. We are a hop and a skip into Manhattan or a great place to take a leisurely walk. You get the best of both worlds when staying with us! Our staff strives to create a memorable experience for each of our guests. They want to assure each question is answered and every guest has what they need. They make this hotel they great place it is, from our front desk staff to the housekeeping staff right down to our breakfast staff. Each person works hard to exceed guests' expectations. We look forward to welcoming you back for another memorable stay. Until then. Thank You, Jessica B.

The location was perfect as I had to travel to attend a family matter in NY. My stay was short but I was pleased with the room and staff. I will recommended to my family and friends, the price was reasonable, the room was clean and the hotel offered breakfast.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your excellent review of the Best Western Queens Gold Coast. We are thrilled to know how much you enjoyed your short stay with us. My staff and I work hard to deliver an excellent experience for each of our guests. The house keeping staff goes to great lengths to see that each room is well appointed for each guest to settle in and feel at home. We are here to help with any questions they may have and to assure a comfortable stay. We enjoy providing excellent customer service with a smile. We are glad to hear how much you enjoyed our delicious complimentary breakfast that we have for our guests to take advantage of. Starting the day off right is key! We look forward to welcoming you back the next time you should find yourself in beautiful Bayside, Queens. Until then. Thank You, Jessica B.

The staff was excellent. Could not close bathroom door, felt like you were in a box if you did. The roller bed mattress, was nothing but springs. Hallway & elevator gloomy Looked gloomy and dirty. Parking was terrible.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are sorry to hear that your stay with us was less than stellar. Thank you for your kind words for our staff. They work hard to keep our guests happy and comfortable. We ultimately want our guests to enjoy a memorable stay. We apologize for anything that caused you inconvenience.I would love to speak with you further regarding your stay and how we could have made your stay more pleasant. Please feel free to call me directly at 718.631.5900.I look forward to speaking with you. Thank You, Jessica B.

Easy access to and from the hotel from Cross Island Pkwy. Very clean and comfortable room, nice breakfast, pleasant staff, onsite free parking, and affordable price. Great location wherever your destination is throughout NYC.. I would stay at this location whether traveling for business or pleasure because of my prior statements. Further, there are many restaurants and shopping opportunities in the vicinity.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you very much for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay with us. We are fortunate to be located close to two major highways, plenty of public transportation, shopping and a variety of delicious dining. We are in the heart of beautiful Bayside, Queens, a quiet residential neighborhood. We are a hop and a skip into Manhattan or a great place to take a leisurely walk. You get the best of both worlds when staying with us! Our staff strives to create a memorable experience for each of our guests. They want to assure each question is answered and every guest has what they need. They make this hotel they great place it is, from our front desk staff to the housekeeping staff right down to our breakfast staff. Each person works hard to exceed guests' expectations. We look forward to welcoming you back for another memorable stay. Until then. Thank You, Jessica B.

We were in the area for a wedding and they had a block of rooms at this hotel. Booking was a little difficult as they couldn't find the block of rooms, but the manager upgraded my room because of the trouble we had. The staff is helpful and the breakfast was good. The rooms are small but comfortable. Very small bathrooms.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are happy that we were able to make a potentially bad situation turn around for you. We ultimate want our guests to be happy with their entire experience from beginning to end and will do our best to assure this happens. We are happy that you were pleased with your upgrade. We hope this made everything a bit better for your trouble. Our staff is the heart of this hotel and truly make it the well operated place it is. They are constantly striving to exceed expectations. We are glad to know you were treated to friendly and helpful customer service. We like to start our guests off right with a delicious complimentary breakfast. We have a variety of hot and cold dishes for our guests to choose from. After all, breakfast is the most important meal of the day. We are glad we can help get your day started. We would love to know how we could have made your experience a 5 star stay. We look forward to welcoming you back again soon. Until then. Thank You, Jessica B.

The staff at the front desk and restaurant/bar are great and provide excellent service. The food is delicious and the staff is very attentive. They work diligently to address and or repair any issues or concerns you may have.

Jessica B, Front Office Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your excellent review of the Best Western Queens Gold Coast. My staff and I work hard to deliver an excellent experience for each of our guests. We are here to help with any questions they may have and to assure a comfortable stay. We enjoy providing excellent customer service with a smile. We are conveniently located to major highways, airports, public transportation, shopping and dining. We also have our delicious complimentary breakfast for our guests to take advantage of. Starting the day off right is key! We look forward to welcoming you back soon. Until then. Thank You, Jessica B

We wanted time away from the big city but a convenient location to get to the city. Perfect place with the bus stop right outside our door. Get on the bus, it takes you to the subway and then you're there right in the middle of Manhattan!

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you very much for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay with us. We are fortunate to be located to two major highways, plenty of public transportation, shopping and a variety of dining. We are in the heart of beautiful Bayside, Queens, a wonderfully quiet and residential neighborhood. You get the best of both worlds when staying with us! Our staff strives to create a memorable experience for each of our guests. They want to assure each question is answered and every guest has what they need. They make this hotel they great place it is. We hope this was your experience during your stay. We look forward to welcoming you back soon. Thank You, Jessica B.

Great stay at Gold Coast, staying at a hotel where my wife felt safe and comfortable was a joy. We got to visit the new born granddaughter. It is located so it was easy to go to Yankee stad. & monuments

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you very much for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay with us. We are fortunate to be located to two major highways, plenty of public transportation, shopping and a variety of dining. We are in the heart of beautiful Bayside, Queens. A wonderfully quiet and residential neighborhood. We pride ourselves in assuring our guests feel safe and comfortable. We look forward to having you back the next time you visit your new granddaughter! Until then. Thank You, Jessica B.

Good value for your New York stay! A little out of the way but worth it. Easy to get to all highways and buses stop right outside of the hotel. Staff very helpful in giving you advice on getting around.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you very much for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay with us. We are fortunate to be located to two major highways, plenty of public transportation, shopping and a variety of dining. We are in the heart of beautiful Bayside, Queens, a wonderfully quiet and residential neighborhood. Our staff strives to create a memorable experience for each of our guests. They want to assure each question is answered and every guest has what they need. They make this hotel they great place it is. We look forward to welcoming you back soon. Thank You, Jessica B.

I had out-of-town guests stay at the Best Western Queens Gold Coast, Bayside, New York for an Event that I was hosting. Everyone were satisfied with the service provided. The Bar/Lounge was an excellent meeting place.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent feedback of the Best Western Queens Gold Coast. We are delighted to hear how much you truly enjoyed your stay with us. We are conveniently located in the heart of Bayside, Queens. We are just off the Cross Island Parkway, a 25 minute drive to Manhattan or if you prefer, there are many buses or a quick walk to the LIRR should you choose to get around in this manner. There are many stores to peek in at and wonderful dining options to enjoy. Our staff is the heart of this hotel and we enjoy providing top notch customer service to each of our guests. Happy guests are what we strive to have and service with a smile is the best way to start! We look forward to welcoming you back soon. Thank You, Jessica B.

The hotel staff were very friendly and the room was comfortable. Good value for a road warrior for business travel. The breakfast is slightly above average. Location was perfect if you work in the area of have business there. As always, BW delivers on their level and style of service.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your excellent review of the Best Western Queens Gold Coast. My staff and I work hard to deliver an excellent experience for each of our guests. We are here to help with any questions they may have and to assure a comfortable stay. We enjoy providing excellent customer service with a smile. We are conveniently located to major highways, airports, public transportation, shopping and dining. Bayside is an oasis in the hub-bub that is NYC. Far enough away from the chaos but close enough to get where you need to be. We are happy to know you enjoyed your experience. We look forward to welcoming you back soon. Until Then. Thank You, Jessica B.

Rooms were a bit narrow, but very nice, maid service was good, breakfast was fine. Would definitely stay there again. Location was excellent. Parking garage was somewhat narrow, but otherwise very convenient, handicap parking was very easy to access and steps from the elevator. Would definitely recommend to anyone needing handicap parking.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay from the room, to our delicious complimentary breakfast. We are happy to know that had great service from our housekeeping staff. they work hard to keep our guest rooms in tip top shape for our guests to enjoy a comfortable stay. They strive to exceed expectations. As we know parking, much like real estate in Queens, is coveted. We are happy to know that you found the handicap accessibility easy to utilize. We look forward to welcoming you back soon. Thank you, Jessica B.

DON'T STAY HERE! My family had no choice but to put up with this HORRIBLE HOTEL! The elevator took too long, too old, & was just horrible! The water in the tub didn't drain. The sink is separated from the bathroom. The beds were smelly and dusty. The lamps, TV, drawers, desk, night stand, and just everything in the room were SO DUSTY! The floors were SO YUCKY AND DIRTY before we got in. The cleaning ladies didn't speak English so asking for extra towels or to change our sheets took me a good 15 minutes of hand gestures and all they could say was "OKAY OKAY" but they just stood there and stared. Their beds were so high that I feared for my little boy, so I had to use all the pillows to protect him from falling off. The front desk guy was hardly around when I needed help. The walls are so thin that I could make out the conversations happening next door. Their breakfast was scrambled eggs and CORN BEEF HASH (CANNED)!!! GROSS!!!! This is by far the WORST hotel I've ever stayed in. Please don't waste your money on this. The Inn at Great Neck was where I was suppose to go to, but my sister needed that reservation for her wedding so I gave it to her and oh man that hotel was HUGE and super nice. The Inn at Great Neck looked like my old apartment, it's that huge for just a hotel suite. Don't waste good money on this TERRIBLE, HORRIBLE, DISGUSTING HOTEL!!!!!!!!!!

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We know you prefer the Inn at Great Neck, however please know that is our sister hotel that serves our luxury guests where here at the Best Western Queens Gold Coast we give a great experience as a mid-level property. We take pride in our hotel and maintaining a level of excellence for our guests to enjoy. Our employees are the backbone of our organization. We are sorry that the housekeeping team didn't meet your expectations. It is true that many of our team members do not speak English as a first language. We will work on better familiarization of certain words, however we have a great deal of pride in there work and overall they take great care to leave every room spotless and ready for the next guest. Even without perfect English, they are friendly to all. We inspect every room after housekeeping is done to assure that it meets our high quality standard. We would like to assure you that our beds are standard height. We have not had any complaints regarding this issue from other guests. We would like to make you aware that we have cribs to offer our guests with children, should they be in need. A quick call to the front desk would have remedied the situation. Please also know we offer our guests a delicious complimentary breakfast buffet with a variety of hot and cold choices. If there is anything you did not see you may always speak with our breakfast staff to see if they can accommodate any requests. Our main goal is to keep our guests happy. We take great care in providing excellent customer service with a smile. We hope to have the opportunity to welcome you back and change your mind. Until then. Regards, Jessica B.

Clean and comfortable, public bus to NYC or Long Island just outside, easy parking, good neighborhood. LIRR about a 20 minute walk. Bike.walking path alongside Cross Island Parkway is just 2 blocks away.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your great feedback of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay. We are fortunate to be centrally located to major highways, transportation, shopping and dining in beautiful Bayside, Queens. We hope you were able to take full advantage of this. We look forward to welcoming you back again the next time you are in the area. Thank You, Jessica B

Our wedding party, family and friends stayed at the Best Western in Queens for my daughter's wedding at the Farm Museum nearby. We all had fun and it was especially nice that everyone could meet and get acquainted at breakfast each morning. From the moment I walked into the hotel, I felt welcomed and excited for the weekend.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent feedback of the Best Western Queens Gold Coast. We are delighted to know how much you enjoyed your stay. We are honored to have been such an integral part of your daughter's wedding weekend. My staff and I strive to create a home away from home environment. We treat each guest as if they were family. They are here to assure a comfortable and memorable stay. We are happy to know this was your experience. We look forward to welcoming you back soon! Thank you, Jessica B.

Love this location, close to every freeway. Room was truly comfortable. Breakfast was great as well. Cleaning service everyday as well. Staff was extremly helpful as well. I will be staying here all the time.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay with us. We are happy to hear that our desirable location was a key point. We are centrally located to major highways, transportation, shopping and dining in beautiful Bayside, Queens. We hope you were able to take full advantage of this. We are happy to know that you were treated to exemplary service from our wonderful staff, as they strive to exceed our guests' expectations. We are happy to know that you enjoyed your complimentary breakfast, so that you could start your day fully fueled by our delicious selection. We look forward to welcoming you back again the next time you are in the area. Thank You, Jessica B.

We were invited to a Wedding in NY, two hotels to choose from, we got the Best Western, I travel a lot and I try to accommodate to anything, but I was not impress at all with this hotel. It is supposed to be recently renovated, honestly I don't know where. The room service was poor, only one bottled of water and coffee supplies the first day,sheets were not change, the elevator was not working on Saturday, a/c was not working properly.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are sorry to hear that we did not exceed your expectations. We are a recently renovated hotel with wonderful amenities for our guests to take advantage of. We do provide each of our guests with one bottle of complimentary water daily. We apologize that the coffee was not replenished. A quick call to the front desk would have sent someone up with more coffee to start your day. The sheets in each room are changed when each guest checks out, unless there is a specific request to have that done. Each morning our wonderful housekeeping staff tends to each room, makes the bed and make things presentable when our guests return. There is nothing like a freshly made bed when your exhausted from a busy day. We are confused to hear that the elevator was not working during your stay, as we had a busy weekend with other guests utilizing it without issue. We did go back and check your air conditioning unit to see that it was working properly. It was set to a standard low of 68, which is normal. If there are ever any issues during a guest's stay we always encourage our guests to reach out to our front desk staff and let them know that they are unhappy. We are more than happy to see if we can remedy the situation if we can or find an alternative if there is one. We try to create a home away from home experience for each of our guests. We strive to go above and beyond so that our guests have a memorable stay. We invite you to join us again for the opportunity to show you a 5 star experience. Until then. Thank You, Jessica B.

Convenient place to stay to St. John's University by bus, Lyft, or Uber. Clean room, comfortable beds, microwaves and refrigerators included. Decent breakfast offered with great hours. Bathroom was a little small but it was clean and durable.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your great feedback of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay and the amenities that we have to offer. We are centrally located to major highways, transportation, shopping and dining in Beautiful Bayside, Queens. We hope you were able to take full advantage of this. We look forward to welcoming you back again the next time you are in the area. Thank You, Jessica B.

hotel was good staff was good. breakfast was good. check in was good. checkout was good. breakfast was great juice and pancakes and waffles was good room confition was good. fridge and microwave was included. staff was great everyday linen was changed

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are happy to hear how you enjoyed your stay, from your room to our amazing staff. We look forward to welcoming you back for an EXCELLENT and memorable experience. Until then. Thank You, Jessica B.

I'll start with the likes as the list is shorter: Staff - every single one that we interacted with were very pleasant (they are why the rating is a 3 instead of a 2), friendly and helpful; location - within 15 minute walk of LIRR train to Citi Field where we attended the Classic East concert; price - relatively speaking; and it's quiet. Dislikes: elevator - utterly terrifying; AC - only goes as low as 68...we like it cooler at night for sleeping; shower - although the pressure was good and consistent, the temperature wasn't, going from normal to nearly scalding hot to cool and back to normal in seconds. This happened many times over the course of the shower; bed - slightly uncomfortable and seemed small for a queen (as is advertised); parking - very tight and small lot, had to park on the street the first night...guess I should be happy there was any parking given the proximity to NYC (Manhattan). Did not partake of the breakfast, but appeared to be typical hotel fare. If I was in the area again, probably would stay only because of limited options.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. Thank you for choosing us for your stay. We are centrally located to major highways, a multitude of transportation, shopping and delicious dining, optimal for getting around this busy city. We are sorry to hear your stay did not exceed expectations. We try to create an atmosphere of a home away from home. Our staff truly goes out of their way to assure that each guest is comfortable. The enjoy providing excellent service with a smile. Please be assured, that while a little slow, our elevator is safe and gets our guests where they need to be. A quick call to the front desk would have brought our engineer up to see about the water temperature. Being in NY parking is coveted real estate. We have a lot as does our sister hotel, The Adria, down the block. If you choose to park out of the lot, we are situated in a beautiful residential part of Bayside, where parking is ample and the neighborhood safe. We hope you decide to join us again so that we may treat you to a five star experience. Until then. Thank You, Jessica B.

The hotel was in walking distance of so many different places. Very good location, room very nice, & comfortable. Breakfast was provided for free which was great. You could also access the parking (which was also free) as much as needed!

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay and our very convenient location. We are fortunate to be so central to major highways, buses and the LIRR. We are in the heart of a beautiful walking neighborhood. You can find great shopping and delicious restaurants to choose from. We are happy to provide a delicious complimentary breakfast for our guests and parking. Two things that are very coveted when you are away from home. We hope you enjoyed excellent customer service with a smile from our staff. We look forward to welcoming you back soon. Thank you, Jessica B. General Manager

We chose this hotel based on it's proximity to Citi Field and THE CLASSIC concert that was held there. The LIRR train is a short walk thru a charming neighborhood filled with all types of "non" chain restaurants, bakeries (one of the best in the region from what we understand), fast food, drug stores, and coffee shops. We were on the street at all hours of the day/night - felt comfortable walking at all times.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Queens Gold Coast.We are very lucky to be located in the heart of Bayside, Queens. We are have many buses and the LIRR accessible to us so that guests may travel without the hassle of traffic. Should you choose to drive, we are a quick 25 minute ride into Manhattan. The surrounding neighborhood is residential and quiet. You can take a leisurely walk up and down Bell Blvd. to peruse many shops and happen upon many delicious restaurants. We are thrilled you took full advantage. We hope that you found your room comfortable and were treated to excellent customer service by our staff. We look forward to welcoming you back again soon. Thank You, Jessica B.

This is a typical best western. Rather run down and low quality towels, carpet, bedding. They try hard with customer service. The check in person was nice and even called to see if everything was satisfactory. That's about all you can say about this place...satisfactory.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are sorry to hear that you did not find your stay more than satisfactory. We strive to create a home away from home environment for each of our guests. Our staff is here to answer any questions our guests may have and to assure that their stay is a memorable one. We hope that you were treated to exemplary service by all our staff. We hope you were able to enjoy a delicious breakfast at our complimentary buffet. WE hope you consider us again for a future stay so that we may have the opportunity to change your mind. Thank You, Jessica B. General Manager

Old motel but clean, staff was very pleasant and helpful. Parking garage was hard to negotiate with all but small vehicles. I was working in the Bronx and Port Washing and this motel is central to both so location was satisfactory to work locations. Staff really tried the best they could with what they had to work with.

Jessica B, Guest Relations Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are centrally located in the heart of Bayside, Queens with much transportation, shopping and dining. Parking is a challenge. We do have a lot at our sister hotel dow the street should you not find room. The turn of the corner bring you into a residential area with parking as well. We strive to create a home away from home environment for each of our guests. Our staff is here to answer any questions our guests may have and to assure that their stay is a memorable one. We hope that you were treated to exemplary service by all our staff. We hope you were able to enjoy a delicious breakfast at our complimentary buffet. We hope you consider us again for a future stay so that we may have the opportunity to earn a five star review. Thank You, Jessica B. General Manager

Staff were very responsive, room clean and quiet. Nice to have Keurig coffeemaker in room. Breakfast was good with several options. Bathroom was extremely small but clean. Good choice for family visit.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for you feedback of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay. Its the small things that truly can make a memorable stay, like a Keurig. What's a start to the day without your first cup of coffee? We are happy to be able to start you off right with a delicious and complimentary breakfast. We hope you enjoyed exemplary service from our staff and look forward to welcoming you back the next time you find yourself in the area. Until Then. Thank You, Jessica B.

We always stay at this BW due to the location. It is in a very central location of our family and friends we visit up in Queens, LI, NY. Also, the buffet breakfast, (we do the room rate that includes it) is very good variety of eggs, waffles, bagels, juices and more. And the coffee machine is WONDERFUL! There are many choices of Coffee it's great. It makes it so convenient to not need to be running around the town of Bayside to find a place for breakfast. For the price it is worth every penny. Ann works the breakfast buffet during the week and is so welcoming and friendly that is another reason we come back here.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for you feedback of the Best Western Queens Gold Coast. We are delighted to hear how much you enjoyed your stay. Its the small things that truly can make a memorable stay, like a Keurig. What's a start to the day without your first cup of coffee? We are happy to be able to start you off right with a delicious and complimentary breakfast. We are happy to know this is one of the many reasons you keep coming back. We will gladly pass along your kudos to Ann. We are lucky to be centrally located to much transportation, shopping and delightful dining. We hope you are able to take advantage of this when staying with us. My staff and I look forward to welcoming you back the next time you find yourself in the area. Until Then. Thank You, Jessica B.

Our stay would have been great except for the fact the AC did not work and it was the middle of the summer. Our room temp was 75+ all night and I was disappointed that they did not discount the rate to compensate for the problem

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your review of the Best Western Queens Gold Coast. We are incredibly sorry for your inconvenience. Having the AC out during the middle of the summer is not easy. Thank you for speaking with us and discussing your situation with us. Per our conversation, we are happy to offer you compensation the next time you are in town for a weekend to visit family. We apologize again, but look forward to welcoming you back to make up for this one. We hope to earn that 5th star. Until then. Thank You, Jessica B.

Great value! I enjoy coming back to this hotel during my business trips. Staff are very helpful and polite. Rooms are clean and the amenities meet my needs. I would highly recommend this place to anyone.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your excellent review of the Best Western Queens Gold Coast. We are so happy to know how much you enjoyed your stay with us. We strive to create a home away from home environment. It is key to keeping our guests returning. That and our amazing staff who are integral in making our hotel what it is. We look forward to welcoming you back the next time you are in the area. Thank You, Jessica B. General Manager

Nice hotel but far from downtown Manhattan you need the bus and train to the city. Hotel neighborhood is very nice with many restaurants a few blocks away. Only a 20 minutes bus ride to downtown Flushing with many restaurants also.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for sharing you review of the Best Western Queens Gold Coast. We have an amazing staff that truly care about each of our guests and assure that their stay goes off without a hitch. We want their stay to be a positive one. We hope that this shone through during your experience. We are centrally located right off the Cross Island Parkway. We can be a quick car, bus or LIRR ride to many attractions in NY or if you like, we are part of a wonderful walking neighborhood, which leads to much shopping and delicious dining. We look forward to welcoming you back again very soon. Thank You, Jessica B. General M.

old rooms,but clean...quiet and convenient to many things...breakfast warm but not very appetizing...coffee only available in small cups from machine(would have preferred old style pouring)...staff helpful with directions

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback of the Best Western Queens Gold Coast. We are happy to hear that you enjoyed your stay. We are very fortunate to be located in the heart of Bayside, where you will find transportation, great shopping and delicious dining options. We are sorry that our complimentary breakfast did not meet your expectations. We pride ourself in helping each of our guests starting their day with a delicious meal. If there was something you did not see available, we would have gladly tried to accommodate any request you may have had. We look forward to welcoming you back the next time you are in the area. Thank you, Jessica B.

After arriving at a totally unacceptable VRBO rental house we scrambled to get hotel rooms. BW Queens Gold Coast saved the day. They had 2 rooms available for 2 nights. More importantly they were very friendly and understanding of the situation we were in. Made our stay there fantastic!

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your excellent review of the Best Western Queens Gold Coast! We were glad that we were able to accommodate you and your family. We strive to make our guests feel like they are at a home away from home. Your day should begin with a delicious breakfast, greeted with a smile and assured that if there is anything they need, that there will be o issue helping them. We were happy that we made this your experience. Superheroes do not always wear a cape, sometimes it's a name tag and a smile. :) We look forward to welcoming you back the next time you may find yourself in the area. Until then. Thank You, Jessica B.

For a one night this place was the best, the staff, the hotel was so clean, the room were comfortable, the bed and pillows were the best. I would recommend this hotel to anyone for a quick or long stay.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for your excellent feedback of the Best Western Queens Gold Coast. We are thrilled to hear how much you enjoyed your stay. We set out make our guests feel welcome, like they are at their home away from home. We are happy to know that your room was to your liking. Our staff is here to assure a memorable stay and answer any question your might have. They set out to exceed expectations. We are glad to know they helped make your stay a memorable one. We hope to welcome you back the next time you are in the area. Until then. Thank you, Jessica B.

Only downside was the we was not very comfortable. Other than that a very clean professionally run hotel. Staff very friendly and helpful. We were there for only 1 night on a campus visit to SUNY Maritime. Perfect hotel for this trip.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for sharing your review of the Best Western Queens Gold Coast. We are delighted to hear that you found our staff extremely helpful. They are they to assure that our guests needs are met and that they enjoy a memorable stay. We are glad this was your experience. We are sorry to hear that you did not find your bed comfortable. A quick call to the front desk would have had someone try to remedy this with a quick solution for the evening. We do try our best to keep our guests happy and comfortable. We hope that you give us the opportunity to show you a 5 star stay the next time you are in the area. Until then. Thank You, Jessica B.

Room was very small. But it was clean and met all of our needs. Expectations weren't very high, so pleasantly surprised with accommodations. Breakfast was nice. No fan in bathroom, with 2 adults/2 kids... that should be a necessity.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for sharing your review of the Best Western Queens Gold Coast. We are happy to hear that you were impressed by our hotel. My staff and I strive to exceed expectations. We are there to assure that each of our guests is treated well and to service with a smile. This should feel like your home away from home. We are happy to hear that you enjoyed your complimentary breakfast. We have a lovely selection that will please a number of palates. It's a great way to fuel your day. We look forward to welcoming you back the next time you find yourself in the area. We would love the opportunity to show you a five star experience. Thanks, Jessica B.

Called the hotel immediately we landed at JFK and they gladly directed us on the best way to get there. Check in was fast too and the receptionist was quite nice and helpful. A short time after we got into our room, the receptionist called to check up on us to see if we were OK with the room or we needed anything. The hotel is very quiet and non smoking. The rooms are big and very neat and tidy. However the room we stayed in at least, was not baby friendly as we had to practically rearrange the room in order to prevent our 16 months old from breaking things. The hotel is in a great location close to several restaurants and eateries. It's also close to bus stations. There are complimentary breakfast, bottle water and coffee in the rooms and gymnasium. There is a restaurant in the hotel even though we did not use it, the receptionist gladly provided us with a list of restaurants around were we can find a variety of food. Our stay was pleasant.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for sharing your feedback of the Best Western Gold Coast. We are happy to hear how helpful the staff was and integral in getting you all to the hotel quickly and safely. We are sure after a flight with a busy 16 month old, you were ready to rest! Our staff takes great measure in assuring our guests are happy. The go above and beyond to ensure a memorable stay. We are glad to hear this was your experience with us. We hope you enjoyed your complimentary breakfast and were able to take advantage of some of the amenities we have to offer. We are fortunate to be so centrally located in the heart of Bayside, Queens, where there is plenty of transportation, shopping and delicious dining. We look forward to having you back for a chance to show you a 5 star stay. Thank You, Jessica B.

We all enjoyed our stay at the hotel. Staff was friendly and ready to help. Travelling from hotel to other parts of the area was easily accessible. There is a bus stop outside the hotel and train station close by. Good places to eat. Surrounding is safe and clean

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your review of the Best Western Queens Gold Coast. We are thrilled to hear how much you enjoyed your stay with us. We are pride ourselves in being very centrally located to much transportation, shopping and dining. We are happy to hear that you were able to take advantage of this. We thank you for your kind words for our staff as they are always striving to exceed expectations. They enjoy going above and beyond to assure our guests have a memorable stay. We are glad this was your experience. We look forward to welcoming you back the next time you are in the area. Thank You, Jessica B.

Nice place, clean, small rooms - a lot of hotel packed into a small corner space. Parking is free, but a difficult lot to negotiate- kind of a roof top lot, with pillars and walls. Breakfast was great- free coffee all day. Daily rate is high.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for sharing your feedback of the Best Western Queens Gold Coast. Much like all real estate in NY parking is very valued and parking lot does fill quickly. The turn of a corner will bring you to a quiet and safe street in which to park or there is the parking at our sister hotel the next block over. We are proud to serve a delicious complimentary breakfast to our guests. If there is something that you are interested in and do not see it, please feel free to ask and we will try our best to accommodate you. We like to keep our guests happy and full! We hope you join us again so that you may provide you with a 5 star experience. Thank you, Jessica B.

I needed to visit places on both Long Island & Staten Island so this hotel filled the fill as it's sort of mid-way. Reasonable prices, very friendly & courteous staff, good hot & cold breakfast, small but adequate room. Only potential issue would be their parking if the hotel was full although I almost, but did not, have that problem. Would stay their again if the circumstances warranted.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for sharing you review of the Best Western Queens Gold Coast. We have an amazing staff that truly care about each of our guests and assure that their stay goes off without a hitch. We want their stay to be a positive one. We are happy to hear that this shone through during your experience. Our breakfast selection is a great way to start your day after a good night's rest. We are happy that you were able to appreciate your room and our hotel for what we have to offer. We are centrally located right off the Cross Island Parkway. We can be a quick car, bus or LIRR ride to many attractions in NY or if you like, we are part of a wonderful walking neighborhood, which leads to much shopping and delicious dining. We look forward to welcoming you back again very soon. Thank You, Jessica B. General M.

The hotel had a strange odor to it. The elevator was very, very slow. When we tried to use the stairs to go to our vehicle, we were lead out to a very dark alley. The water in the shower went from very cold to very hot with no warning. The only window cover there was was a sheer curtain which did not block out the light coming in. My credit card was charged twice for a one night stay.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for providing us with your feedback, we are sorry to discover your concerns during your recent stay. All our guest room are equipped with blackout drapes located behind the sheer curtains. The hotel has two stairwells, one that leads directly to the lobby and the other that lead to the side of the building leading to our parking level. Unfortunately, we are unaware of the room you were in as we checked into thoroughly. Please contact me directly so that I may speak with you regarding your credit card issue. We do not have an email to reach you with. The best contact number is 718.631.5900. Thank you again, Jessica B. General Manager

What a great hotel. Far exceeded my expectations for its age and size. Room was very clean. Price was very reasonable and staff was great. Tv was big, wifi, fridge, microwave, and very comfortable beds. While BW is not usually my first choice as a chain when traveling because they can be hit or miss, this one is a hit. Also has a LIRR station not far away for good access to Manhattan or mets game. Will definitely be here again!

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for sharing you review of the Best Western Queens Gold Coast. We have an amazing staff that truly care about each of our guests and assure that their stay is a positive experience. We are happy to hear that this shone through. We are happy that you were able to appreciate your room and our hotel for what we have to offer. We are centrally located right off the Cross Island Parkway. We can be a quick car, bus or LIRR ride to many attractions in NY or if you like, we are part of a wonderful walking neighborhood, which leads to much shopping and delicious dining. We look forward to welcoming you back again very soon. Thank You, Jessica B. General M.

We stayed at this hotel for two nights (Friday thru Sunday). Overall, an excellent experience. The staff (front desk, breakfast) is superb - the best we have ever experienced. Rooms are fairly small, but fine. Bed is comfortable and heating/air conditioning has been upgraded and works well - unlike many other hotels. Breakfast is very good - nice selection and quality. There is a restaurant on-site (Marbellas) which is not affiliated with BW. Good food selection, a bit expensive for us, but a nice change from fast food and take-out. And, very convenient after a long drive. (There is a Burger KIng just across the street for those who would be interested.) Saturday night we could not find parking at the hotel. (The parking is shared with the restaurant.) However, parking is available at the Adria hotel, which is just across the street from BW. No problems at all! In short, this is the place we stay when we visit Bayside.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for sharing you review of the Best Western Queens Gold Coast. We have an amazing staff that truly care about each of our guests and assure that their stay goes off without a hitch. We want their stay to be a positive one. We are happy to hear that this shone through during your experience. Our breakfast selection is a great way to start your day after a good night's rest. We are happy that you were able to appreciate your room and our hotel for what we have to offer. We are centrally located right off the Cross Island Parkway. We can be a quick car, bus or LIRR ride to many attractions in NY or if you like, we are part of a wonderful walking neighborhood, which leads to much shopping and delicious dining. We look forward to welcoming you back again very soon. Thank You, Jessica B. General M.

We stayed for 3 nights...and it exceed our expectations. Full breakfast, great location to bus and rail road, kind people, clean bedrooms, etc. Definitely staying again in our next trip. We recommend it for anyone who wants to have a great trip.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for sharing your glowing review of the Best Western Queens Gold Coast and our amazing staff. We are always happy to hear that our guests enjoyed their stay, found their accommodations to their liking and that our staff helped make their stay memorable. We are happy to hear that you enjoyed your complimentary breakfast. It is the most important meal of the day and we pride ourselves on our stellar selection to satisfy our guests' tastes. We pride ourselves in being so centrally located in Bayside, Queens. We are conveniently located right off the Cross Island Parkway. There is much public transportation that makes for a quick trip into Manhattan or you can stay right here and enjoy our walkable neighborhood with great shopping and restaurants to enjoy. My staff and I thank you again and look forward to welcoming you back for another memorable experience soon. Thank You, Jessica B.

I was here a month ago and chose this same hotel for this visit. Both times were for business. The staff is very friendly and they see to care about the guests. Had mechanical issue with my room this time and was immediately switched to another. Breakfast is ok and sufficient. Yes, rooms are small but are ok and sufficient. They are in good shape and are not outdated. Yes, the bathroom is small and the sink is usually in the bedroom. However, for the price you are paying all this is easily something that is not an issue. Yes, parking can be a little tight but again this is New York. Within short walk to many restaurants especially up on Bell. I would recommend this hotel for anyone in the area.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for sharing you review of the Best Western Queens Gold Coast. We have an amazing staff that truly care about each of our guests and assure that their stay goes off without a hitch. We want their stay to be a positive one. We are happy to hear that this shone through during your experience. Our breakfast selection is a great way to start your day after a good night's rest. We are happy that you were able to appreciate your room and our hotel for what we have to offer. We are centrally located right off the Cross Island Parkway. We can be a quick car, bus or LIRR ride to many attractions in NY or if you like, we are part of a wonderful walking neighborhood, which leads to much shopping and delicious dining. We look forward to welcoming you back again very soon. Thank You, Jessica B. General M.

This hotel provides a lot of nice touches. There was a keurig and and a bowl of apples in the lobby. The room had a bottle of water, a keurig, a small refrigeraor, and a small microwave, The bathroom had a heat lamp. Both the room and the bathroom were very clean. Our bed seemed smaller than a queen - but it was comfortable. The TV was large with a new clean remote. There was good (and free) internet connectivity. Breakfast was included - good selections (make your own Belgian waffles, eggs, potatoes, corned beef hash, oatmeal, cereals, yogurt, bagels, pastries and more) & a very friendly attendant. The exercise room was small, but sufficient. The bathroom sink was outside of the room with the usual soap, shampoo etc. But - the room and bathroom were tiny. I don't think that I have ever seen such a tiny bathroom. Our only issue was with trying to turn on the water for a shower. We thought that we had no water and a woman from housekeeping showed us that you had to pull really hard. I had to have my husband do it - because although I tried with all my might, I couldn't pull it out. When we checked out, the clerk desk said that this was a frequent issue & that they were hoping to get it resolved. If size is not an issue - then I highly recommend this hotel. Across the street was a Burger King, Dunkin Donuts, and Baskin Robbins. The hotel is right off of the main street but in a safe residential neighborhood.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for sharing you review of the Best Western Queens Gold Coast. We are happy to hear that you were able to enjoy the amenities that our hotel has to offer. We apologize for the issue with the water for your shower. We have had our engineer look into the rooms to see what can be done to make the shower a little easier to switch from bath to shower. Our breakfast selection is a great way to start your day after a good night's rest. We are happy that you were able to appreciate your room and our hotel for what we have to offer. We are centrally located right off the Cross Island Parkway. We can be a quick car, bus or LIRR ride to many attractions in NY or if you like, we are part of a wonderful walking neighborhood, which leads to much shopping and delicious dining. We look forward to welcoming you back again very soon. Thank You, Jessica B. General M.

We needed a hotel room for a college visit with my daughter. It was in a great location right off highway. Great breakfast eggs bacon cereal oatmeal waffles and pastry. It was quiet had off street parking and Triple A discount.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for sharing your wonderful feedback of the Best Western Queens Gold Coast. We pride ourselves in being so centrally located in Bayside, Queens. We are conveniently located right off the Cross Island Parkway. There is much public transportation that makes for a quick trip into Manhattan or you can stay right here and enjoy our walkable neighborhood with great shopping and restaurants to enjoy. We are happy to hear that you enjoyed your complimentary breakfast. It is the most important meal of the day and we pride ourselves on our stellar selection to satisfy our guests' tastes. My staff and I thank you again and look forward to welcoming you back for another memorable experience soon. Thank You, Jessica B.

Great location, wonderful staff, good food, clean property...All is well nothing to complain about. 20 minutes walk from the nearest railroad. Safe place to be. I would highly recommend this place to anyone planning to visit NYC

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for sharing your wonderful feedback of the Best Western Queens Gold Coast. We pride ourselves in being so centrally located in Bayside, Queens. We are conveniently located right off the L.I.E. There is much public transportation that makes for a quick trip into Manhattan or you can stay right here and enjoy our walkable neighborhood with great shopping and restaurants to enjoy. My staff and I thank you again and look forward to welcoming you back for another memorable experience soon. Thank You, Jessica B.

Very well kept hotel and room, outside of it being small but my shower never worked. I pushed and pulled the lever but to no avail....mind you that I had to go to work. I had to take a bird bath in the sink since it would've been too late for someone to fix the issue. Should get some type of refund or hotel credit for my inconvenience after hearing all of this stuff about how good the hotel is.

Near JFK airport, numerous eateries within walking distance, the establishment is functional chain lodging. The room is small but was equipped with refrigerator, microwave, coffee maker. Quiet. Small parking lot attached.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for sharing your feedback of the Best Western Queens Gold Coast. We hope that you enjoyed your stay and the amenities that we have to offer. We pride ourselves in being centrally located in Bayside, Queens. We are conveniently located right off the L.I.E. There is much public transportation that makes for a quick trip into Manhattan or you can stay right here and enjoy our walkable neighborhood with great shopping and restaurants to enjoy. My staff and I look forward to welcoming you back. Thank You, Jessica B.

Just here for one night. Small room but had everything in it you need, good wifi, microwave, mini fridge, iron and ironing board Comfortable bed and Quiet A bit strange room set-up with the sink outside the bathroom (shower and toilet) but that wasn't problematic Convenient to highway Excellent breakfast choices Staff was considerate, called after we settled into our room to see if we needed anything Did not use fitness center but it looked very tiny Only issue is to be careful in the parking lot-- it's small and unwieldy to enter and exit Would definately return

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for sharing your excellent review of the Best Western Gold Coast. We love to hear that our guests enjoy every aspect of their room. We pride ourselves in being your home away from home. We like to provide creature comforts that keep our guests coming back happily. We are conveniently located in the heart of Bayside. A beautiful and very walkable town with lots of shopping and dining to choose from. We are right off the Cross Island Parkway making us a quick drive or bus ride to Manhattan. The Long Island Railroad is also there to get you to your destination for your convenience. We are glad to hear that you were treated well by our staff as they take great pride in taking care of each of our guests like family. We look forward to welcoming you back again very soon. Thank You, Jessica B.

The hotel is very clean. The staff is very nice and helpful. The buffet breakfast is excellent. There is a restaurant attached to the hotel, however, there are many restaurants very nearby. The beds were comfortable. The particular room I stood in had a small bathroom, but not a problem for us. My only complaint is the parking situation. I was there Saturday to Sunday, I imagine the parking is not a problem during week days.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your excellent review of the Best Western Gold Coast. We are happy to know how much you enjoyed your stay and that breakfast exceeded your expectations. We hope that your room, aside from the bathroom, was comfortable and to your liking. We do apologize for the parking, as we do get very busy on the weekend. We are fortunate to be centrally located to the LIRR and major bus lines if you choose that route to get around Bayside and Manhattan. There is so much to see and so many ways to get there! We look forward to having you join us again for another memorable stay. Thank You, Jessica B.

Very impressed with breakfast. Great selection of hot items. Excellent service. Room abit small but very clean. Front desk was very friendly and helpful. Chris was a gem. He was helpful. Helped us with printing needs and getting us coffee from the breakfast room when the lobby one was out of order.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
We are so glad to hear how much you enjoyed the delicious breakfast that we are proud to serve our guests each morning. We know how important it is to get a hearty meal along with an eye-opening cup of coffee to start your day. We are happy to pass along your kind words for Chris. He, along with the rest of our talented staff are happy to assure that our guests' stay go smoothly. This always makes for a more comfortable and memorable stay. We are pleased this was your experience. We look forward to welcoming you back soon. Thank You, Jessica B.

Was the hotel terrible, NO. Was the hotel bad enough to make me leave, absolutely not. Was the hotel a shinning example of what the owner wants to show, I'm sure it's not. It's rough around the edges. Elevator kinda noisy. Carpet kind of worn. Staff not unprofessional but not as sharp as I've seen other hotel staff.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback. We are sorry to hear that your stay with us did not meet your expectations. Our staff strives to assure a great stay and anticipate any wants or needs that our guests may have. They are the heart of our hotel and we are proud of the effort and time that they put forth to assure this. We do hope that you join us again so that we may have the opportunity to change your mind. Thank you, Jessica B.

My dad and I stayed here recently and we could not have had a better experience. The rooms are small but clean and Maria kept them beautifully for us always taking care to replace our water each morning. The beds were wonderful and the breakfast was delicious each day. The staff was extremely accommodating and we may be returning again soon. Highly recommend it.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your wonderful words for the Best Western Queens Gold Coast and our staff. We are happy to share your kind words with Maria. It makes us happy to know that your experience with us was such a positive and memorable one. A comfy bed and a delicious breakfast to start your day create the perfect scenario for your temporary home away from home. We look forward to welcoming you and your father back for your next stay. Thank you, Jessica B.

This hotel was an excellent choice as we were visiting the United States Merchant Marine Academy in Kings Point, as well as touring New York City. The Hotel is a 10 block walk to the Long Island Railroad which is extremely easy and affordable to get into NYC. Hotel staff was very helpful in helping with our transportation needs, ie. calling for a car, giving directions to the LIRR, etc. The breakfast is a hot, full breakfast. I strongly recommend this hotel.

Considering the neighborhood we needed to stay in in Bayside, Best Western did not fail us on this one. Great rate; great discount (AAA or Sr), NICE rooms and responsive staff. We would definatly return again to this Hotel. It's location is walking distance for places to eat - and in a great location, driving-wise, to get on main road arteries no matter which direction you need to go. Highly recommended.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Dear Eloise, We are overjoyed to hear that you enjoyed our convenient location as you know we have 15 or so excellent restaurants with in a quick minutes walk. We glad to hear that you enjoyed our accommodations and our staff was responsive to your needs. We look forward to your next stay with us. Regards, Jessica Brown

Stayed 2 nights here. Needed to be local to Bronx and southern LI shore. So this was well located. Positives Free parking Free internet Well priced. Very central to everything Quite clean Negatives Old old property. Some attempt to modernise bathrooms. But really quite dated Linen was cheap and way too light. It was 10 degrees Celsius outside. Yet blanket was summer weight. I was cold overnight and I hate sleeping with ac on. Room not big with weird plan. Bathroom has no sink but a massive jacuzzi. Sink is outside by door. Just odd Wifi not fast Some street noise. Breakfast very limited but tasty enough Overall quite average property. Did he job for a cheap stay. But I don't think I'll be back.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your feedback. We are a newly renovated hotel and take pride in keeping our clientele happy. We do apologize for the wi-fi speed. We know how important it is to our guests that they are able to access what they need at a moments notice. We will definitely look into remedying the issue. We hope to see you back soon. Thank you, Jessica B.

The best thing about this hotel is its staff. Every person that I have encountered during my stay, from the front-desk receptionist, to the gentleman who brought me extra linens were extremely pleasant, and helpful. The room is decent-sized and clean. Probably the only negative aspect of my experience is that the noise insulation. I could hear voices in the hall, and doors closing. Fortunately, I am not a light-sleeper, but if you are, you may want to check with the hotel to get a room far from the elevator, and supply closest. Overall, I'd highly recommend this hotel.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your kinds words regarding our staff. As each and every one of our team members strives to exceed our guest expectations. We are sorry to hear about the noise level you experienced during your stay with us. Please know we will put a note in your profile for future reservation for a room away from the elevator. Thank you again for taking out the time and providing us with your feedback. Regards, Jessica Brown

We had a stopover here after flying in to JFK and before we traveled north. It was very easy to find and having parking was perfect as we'd just picked up a hire car at the airport. The staff were friendly and prepared a breakfast bag for us as we were checking out early. The room was spacious and very clean with all facilities, coffee, fridge, etc. Very quiet considering where you are. Would stay again.

Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Glad to hear our location & parking was convenient for your travel needs and our staff was friendly and accommodating with our Grab and Go bags. We look forward to having you stay with us the next time you should be in the area. Safe travels and thank you for providing us with your feedback. Regards, Jessica Brown

This hotel was very accommodating and friendly. My husband and I had a long car ride an arrived earlier than check in. The staff had no problem checking us in early. The down fall was the room was small. Very clean too

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Thank you for the kind words about the place and staff! I'm glad you enjoyed most of your accommodations, and I hope you'll stay with us again next time. Thanks, Jessica, General Manager

This hotel was chosen because it was a recognized chain, and it was near the homes of relatives in Queens whom we were visiting. It met these objectives. If I wanted a hotel because of business or sightseeing in Manhattan, I would look at other hotels. While the hotel was average in decor and cleanliness, the people working at the hotel were very capable and helpful. The room was on the small side, but this may be the case with many New York City hotel rooms in this price category.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Thank you for the kind words and honest review, Mary. We try to make everyone's stay as comfortable and enjoyable as possible while providing accommodations that are close enough to the city to enjoy, but far enough away to get out of the noise. Hope you'll stay with us again on future visits! Best wishes, Jessica, General Manager

This wknd was family and friends wknd at St John's University in Queens. I wasn't sure if I was going to be able to make it. I called this hotel at the last minute and they were very friendly and accommodating. I stayed there with my two children. We arrived very late the day of check-in. They assured me over the phone that it was no problem, take my time. Once i arrived I wasn't sure if I was going to need one or two nights, they were very flexible. They recommended a few great places to eat which were delicious. Overall, a great stay and I will be using this hotel over the next 4 years whenever I visit my daughter!

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Sydney, thank you for the kind words! Our staff takes great pride in making things as easy as possible for our guests, so I'm glad we were able to accommodate your needs. Looking forward to the next four years' worth of visits from you. Thanks, Jessica, General Manager

I would recommend staying at this hotel if you need to stay in Queens or need access to LaGuardia Airport. It is an older property, but very well maintained. It's located in a nice residential neighborhood with plenty of businesses and restaurants near. The room was clean and the hotel staff were friendly. My only gripe would be the fact that the bathroom sink is located in the room, instead of being in the bathroom (but I think that has to do with it being an older property). The beds were comfortable, free wifi, Keurig and cups in the room, free breakfast is good, adequate selection of TV channels and the parking is FREE! That's right folks... Free parking in NYC. Bottom line... I would stay again!

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
I'm so glad you enjoyed your stay with us, Nicholas! We're proud of our location and the accommodations we provide. I've noted your feedback about the sink, but I'm happy to know you'd enjoy another visit with us in the future. Until next time, Jessica, General Manager

We came here to celebrate my 22nd birthday, and I would like to thank the staff for making our 4 nights here enjoyable; Chris gave us a warm welcome when we arrived. Our room was clean and spacious. Also Anna gave us amazing tips on how to get to Manhattan our second night, she was a pleasure! Also, last but not least, Nilda was super helpful by setting up a sight seeing tour at the desk which is an amazing experience! Thank you Nilda for also giving us directions to go to coney island :). Our housekeeper Mayra was a sweetheart, always providing fresh towels and amenities everyday. Overall the staff really make up this hotel, even if it's an old property! I will also like to thank Jessica the General Manager for her reply to my email and helping me with my questions! Location, Staff,Breakfast and rooms were all excellent here, will definitely consider coming again if I ever come back to New York soon!

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Hi, Mia! It's nice to touch base with you here. I'm so glad we could make your 22nd birthday stay comfortable and enjoyable. Again, we'd love to have you back next time you're in town, so don't hesitate to call. Best wishes, Jessica, General Manager

An older property that is well maintained. Friendly staff. I really enjoyed the convenient location. When it comes to travel i'm a real boy scout and can't make the best of any situation. When I go into a place I have zero expectations. My biggest complaint was the consistent lack of hot water in the shower. For 7 nights I had to deal with a shower that gave me around 5 minutes of 'normal' mix of hot and cold water. Without fail - after the initial 5 minutes the water would turn ice cold, regardless of time of day. This killed my experience. The only other issue is a lack of parking. If you arrive after midnight it can be very difficult to find a space. I would stay here again but ONLY if I can be assured of getting hot water!

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Gary, thank you for bringing that to my attention. I hope you let a staff member know in the moment so we could address the issue! Nevertheless, our water is typically nice and hot, so I can assure you a warmer, more enjoyable stay next time! Thanks, Jessica, General Manager

This hotel is in a safe neighbourhood and in a short 15 minute walk has good access to Bayside train station which takes you straight to Penn station. The rooms are clean the staff are friendly and helpful and there is free parking.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Dave, I'm happy you enjoyed comfortable accommodations and a convenient location during your stay! Looking forward to future visits from you. Best, Jessica, General Manager

Excellent location outside of Manhattan where rooms are very expensive. Clean, comfortable rooms with WiFi and breakfast, and free parking. Staff very friendly. We were in town visiting family and friends. Plenty of good restaurants in the area to meet up with them.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Les, I'm glad to know you were able to enjoy comfortable, quiet accommodations without breaking the bank. I look forward to you staying with us again next time! Best, Jessica, General Manager

My Daughter & I stayed for US Open Tennis. This hotel in safe part of town with free parking & breakfast is a great value for the money. Friendly staff. Good selection for Breakfast. Only negative for this Texan... Too cramped Parking space.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Shiv, I'm glad you enjoyed your stay with us! I know parking can be tough at times, so I appreciate your patience. I hope you'll come see us again next time you're in town. Take care, Jessica, General Manager

Our plane was late & our luggage was lost..... When we finally arrived at this hotel Anna was at the desk. Thank you, Best Western. She was so helpful (at almost midnight!). We were tired & cranky but she was smiling & joyful. What a pleasure to have at the end of a VERY long day! Our room was spotless, but we were too tired to enjoy it. Hopefully the next time we're there we'll have time to enjoy it!

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
It's wonderful to hear that we could offer you some comfort after a tough travel day, Gretchen. It's always our goal to provide friendly, welcoming service along with a great room to relax in. It's great to hear that you found that with us, and we look forward to welcoming you back to stay with us again. All the best, Jessica, General Manager

My wife and I recently spent two nights at this Best Western and were very pleased. The beds were extremely comfortable and the room was very clean. There was a Keurig coffee maker with several pods of coffee, bottled water and multiple outlets for electronics. The breakfast buffet was adequate and left us full each morning and there was plenty of parking spots even though we returned late each night. The staff was very pleasant and professional. We would definitely recommend this hotel and hope to return next year.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
I, too, look forward to your visit next year! I'm glad your stay was comfortable and that all of your needs were met. Safe travels -- we'll see you again next time. Best, Jessica, General Manager

Room very clean. A/C a little shaky but did the job. Good Price. Efficient and helpful staff. Breakfast very good. Overall a lot better than I expected. Avoid the restaurant that is in the building but "not affiliated with the Hotel" at all costs. The Bayside Diner is down the road a bit and much, much better.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
I'm thrilled we could provide you comfortable accommodations without breaking the bank, John -- anytime you're in town, we'd love it if you stayed with us again. Until next time, Jessica, General Manager

Arrival and departure without problems. Excellent front desk staff. Minimal facilities - one computer in a small stuffy room and a small adjacent work out room. If arriving without car, best to take LLR to Bayside and cab ($3 per person). After that, the cheapest option to get to NYC is to take the Q12 outside the hotel and connect with the subway in Flushing. From hotel to anywhere in NYC is $2.75!! LRI is about $9. Adjoining rooms have thin walls so a noisy neighbor talking on their phone at 2am disturbed our last night. Also the hot water was never hot enough for a bath. This was reported to front desk but no action taken.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
It sounds like you were really able to navigate your way around the city! While I'm glad you enjoyed your stay for the most part, I wish those issues you mention had been addressed. I'll be sure to check in with the staff about them, but I'd love to have you by for another visit next time you're in town. Take care, Jessica, General Manager

I was presently surprised by this hotel. As soon as I walked in the door I was greeted very nicely by the really nice Spanish lady behind the desk ( apologies but I think her name was Villa). She even called me 20 minutes or so after my check in to make sure I was ok with the room. We ate in the restaurant on site and the food and service was very good. The room was very clean and the bed was comfortable. I had a great night sleep. I would absolutely stay here again !!

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Thank you for the kind review! I'm thrilled you hear you had a comfortable, accommodating stay. We look forward to hosting you anytime you're back in the area. Take care, Jessica, General Manager

When my family visited the location one year ago, Ms. Brown was not the General Manager. During that stay, my account was not credited a $50 reward certificate that we had been awarded. Recently, I noticed the discrepancy and called customer service. Within 10 minutes, the current GM, Ms. Brown called my home, researched the situation and offered me two solutions. I am so impressed with the quick resolution, courteous attitude and alternate solutions (that even customer service did not offer.) Thank you Jessica. Your hotel is very nice and your customer service is outstanding.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Schea, I'm so happy we could work that situation out quickly and efficiently. Thank you for your patience and understanding -- I truly look forward to you staying with us again in the future. Take care, Jessica, General Manager

The room was OK but the AC had a constant noise. The breakfast was good although they only had continental breakfast. There was still noise in the hallway after 10 pm. The location was nice and close to Long Island Train Railroad.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
I'm happy you hear your stay was comfortable and close to transportation. We would have happily given you new accommodations if the A/C unit was troublesome, but we'll make note of that moving forward. Hope to see you again soon! Best wishes, Jessica, General Manager

Hotel has been renovated. So clean, that it is a pleasure to stay there. Breakfast bar is a great place to get something to eat. A lovely lady keeps everything clean and replenished. She greets everybody with a smile. Unfortunately I didn't get her name.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Rosalind, it was a pleasure to host you. I'm glad you enjoyed a nice stay with us! I'll be sure to pass your kind words along to the whole staff in the hopes that they reach the person you're referring to. Hope to see you again on future visits! Best, Jessica, General Manager

Very convenient to everything in the NYC area. Has arrangements for tours and other sightseeing adventures you would like to have. The restaurant attached to the hotel is first class. The breakfast buffet was plentiful and delicious and excellent value for the money.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Glad you could enjoy a comfortable stay with us. I'm happy everything was to your liking, and I can't wait to see you again soon! Best, Jessica, General Manager

We booked it at a very good bargain two days before checking in (as we were totally deceived by AIRBNB when we booked an apartment on one of the Manhattan streets BTW). Very helpful staff and clean hotel. Easily accessible through the LRRI(metro). Breakfast was complimentary. Had a good time overall.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
I'm glad we could provide you with a comfortable place to stay, Noyi! Thanks for the kind words on the place and staff. Hope to see you again on future visits. Best wishes, Jessica, General Manager

My daughter was attending a two day orientation at St. John's University. I was interested in finding a hotel close to the university in that I expect to be visiting periodically during the next four years. I wanted to find a place that would be my "go to" place when visiting. I found this property by searching hotels in the Queens area and it was rated quite high. What a gem we found!!! The hotel could not have met our needs any better. It was clean, comfortable and staffed by friendly people who really seemed to care about our stay. The hotel is small but this gives it a very cozy, family like feeling. Within 15 minutes of getting to our room, the wonderful young woman at the front desk called to see if everything was okay in the room. The hotel, for it's small size, offered everything that large hotels offer. The breakfast was wonderful. I understand that they have happy hours several evenings a week. We were not there to partake but that would be great. We explored the Bayside area while there and discovered Bell Boulevard. It was so fun and trendy and a short walk (or car ride) from the hotel. I will not be staying anywhere else while in Queens during the next four years. Oh - the parking was free!!! That was a bonus!! Thank you Best Western - we truly had a wonderful stay.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
I'm excited to be your home away from home when visiting your daughter for the next four years, Stacy. Thank you for the kind words on the place and the staff. Looking forward to beginning this journey with you -- best of luck to your daughter! Best, Jessica, General Manager

My husband & I had to come to New York for our mom's surgery. We stayed at this hotel and were very happy we did! Very clean, safe area in Bayside Queens near highways and restaurants. We were very happy with our 2 week stay at this Best Western. Thank you

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
I'm glad we could make your stay comfortable and enjoyable, Peter. I wish the best to your mother and family -- safe travels! Kind wishes, Jessica, General Manager

Just a quick stop as we w er e heading to Jersey for a wedding. Flushing used to be home so wanted to hit all the good food places and Bayside is in the middle. Staff at front desk were very helpful. Room was just right, not very large. Breakfast was very good plenty to eat. Parking is tight but we had no problems getting a spot. Hotel is close to many places to eat, Bell Blvd is exceptional and also where you will find the LIRR station. I will come back next time.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Thanks for staying with us on your trip down! I'm glad we could accommodate and make things comfortable for you. Safe travels -- we'll see you down the road! Best, Jessica, General Manager

I could hear conversations from the hall outside my room as well as from the room next to mine. I could hear the television from the room next to mine. This awakened me just past midnight on a weekday. In other respects everything was very good but the room noisiness would dissuade me from using this hotel again.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Paul, I'm sorry to hear about this. Your comfort is our top priority, so letting someone know about this could have allowed us to accommodate you in a new room with no noise. I'll follow up with the team on your feedback and assure you a much quieter visit next time. Thanks, Jessica, General Manager

Very nice people and very nice hotel. breakfast was nice would stay again. The only thing that wasn't good was the air was not good in rooms and when main. man came up and i showed him he said nothing he could do about it. NOT what you want to hear when you"re paying for a room and it's 90 degrees out.Oh and wifi could be A LOT BETTER.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Hi, John. I'm glad you enjoyed the staff, the hotel, and the breakfast. I'm disappointed that the air in your room wasn't comfortable, however. It would have been helpful for a manager to know in the moment so we could move you to another room. That could have also helped the WiFi situation. I'll make a note for future visits in the hopes that we'll be seeing you again soon! Best, Jessica, General Manager

Excellent value. Nice room with excellent full breakfast. Convenient location. Free parking included. Although I had to travel back and forth to Manhattan, the stay was only a third of what it would have been in Manhattan. The commute was worth the savings.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Thank you for the kind review. Though the commute into the city can be a bit long, I'm happy we were able to provide you a comfortable home base at a fraction of the cost. Next time you're in the city, please come back and stay with us again! Safe travels, Jessica, General Manager

The Best Western Queens Gold Coast is a gem. Our parking was free, the hotel was less than half as much as staying in the city, and breakfast was great and free. There were some negatives. First, it is a looooong way from the city. 18 miles in New York City may as well be the distance to the space station. We drove from Georgia to NYC and had our car there so we decided to drive in from Queens. It took about an hour and a half. (We left at about 7:30 a.m. and traffic was even worse than I thought it would be.) There is a bus stop in front of the hotel that will take you all the way in or to the subway station in Flushing. There is also the Long Island Railroad at about $10.00 each To Penn Station and you have to then pay to get on a subway. All of those options will take at least an hour to get you into the city if not more. The only benefit is that you don't have to drive. If you get into the city before 10 a.m., you can park until midnight or even later, for about $35.00. We did that and even though it took about 1.5 hours to get there, our car was available, they let us get stuff out and put stuff in and it was in the heart of the area we wanted to be in. (ICON Parking at 20 East 39th Street) It was only about 8 blocks from the theater district and Times Square and only 3-4 blocks from Grand Central, the NY Public Library (EVERYBODY needs to see that building if you are in NYC), and Bryant Park. So, driving into the city is a definite option if you have patience and don't mind jamming your car into minuscule spaces to get into the lane you need. My suggestion is that you leave really early or wait until about 10:00 a.m. If you do that, it will only take about 45 minutes to an hour. Back to the hotel. The room was super clean and comfortable. The bed was very nice with a pillow top mattress and great pillows. There was plenty of hot water for all 3 of us to get showers. The room also had a mini fridge and microwave as well as a keurig coffee maker. There is also a computer desk with a leather desk chair and a separate chair you can sit in to put on your shoes. The room was quiet even though we were on the street side. Parking is not great as the spaces are tight and you have to dodge posts to get into them, but it's free and doable. You just have to take your time getting into some of the spaces. At breakfast on day 1 there were scrambled eggs and corned beef hash as well as pastries, bagels, oatmeal, cereal, fruit juices, boiled eggs, yogurt, granola and make-your-own waffles (including chocolate chips, strawberries and whipped cream). They had all of these same things on day 2 except there was bacon instead of corned beef hash. Breakfast starts at 6:30. The staff was very friendly, but they don't know a whole lot about visiting NYC. I was told by 1 that parking in the city was $18.00 an hour. We paid $34.00 for parking and it was there for about 12 hours. Using the subway and LIRR would have been at least $50.00 for 3 of us. They are very nice and can take care of any problems you have at the hotel, but don't ask them too much about going into the city. If you want to drive in, send me a question. I am now an expert. My wife loved the hotel as well, but would have rather stayed in the city and pay the extra money to avoid the traffic. It is a trade-off. We saved a lot of money but lost some time.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Chuck, what a thorough and thoughtful review! I'm thrilled to hear you enjoyed our comfortable accommodations and would like to apologize for the commuting issues. Unfortunately, New York traffic can be unpredictable, but it sounds like you made your way around easily enough. Parking in the city can also widely vary, which is why that particular staff member may have estimated a larger cost, but I'll be sure the team knows about all options available for future guests. I wish you safe travels and hope we'll see you next time you come to town! Best, Jessica, General Manager

Where to begin... The hotel signs show a check-out time of 11AM and check-in time of 2PM. However, the front desk says that your check-in time is 3PM. We arrived shortly before 2PM to check-in. We found out our room wasn't ready. The reason our room wasn't ready was due to the guest before us never checking out and the hotel not doing anything about it until we arrived. When the hotel finally got us a room, we found it to be small, and not so clean. The headboards above the bed had not been dusted in quite some time and you could feel the dust in the air if you were an allergy suffer as if the room's air filters had not been cleaned in a while. The air-conditioning in our room was horrendous. Despite having the AC on the highest (thermostat set to fan high/cool/68 degrees) the room was only able to cool to 76 degrees in the daytime when the outdoor temperature was 84 degrees (window was closed, shades were drawn). Parking at this hotel was another nightmare. The Best Western and the neighboring Adria are owned by the same people and offer the ability to park in each other's decks. However, both lots are extremely small with tight spaces. They had events at both hotels which left the guests with no where to park. The two positive things I was able to take out of this hotel were: 1. The bed linens were clean 2. The staff were nice

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
We're incredibly sorry to hear your stay wasn't as comfortable as it should have been. When it comes to cleanliness, we operate at to the highest possible standard to ensure that all of our guests feel right at home. Should anything had not been up to par, I wish you would have notified someone about it so we could have taken care of it or had you situated in a cooler room. As for the check-in time, we've recently changed to 3PM. I apologize if that wasn't better communicated to you, and we'd like to do better next time. I'd love to talk more about this, so please give me a call at your convenience: (718) 631-4900. Thanks, Jessica, General Manager

We had a very good experience at this hotel. It started with the front desk being friendly and efficient. Housekeeping was spot on. They could not do more to make our room perfect. They kept the rooms clean and always made up quickly. They had an excellent complimentary breakfast every morning. The staff was cheerful and friendly which made for a good start to the day.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
I'm thrilled you enjoyed a comfortable and enjoyable stay with us, between the free breakfast and the clean rooms. That's all I can ask for. Come back and see us again soon! Best, Jessica, General Manager

Decent hotel but a small one. Downtown hotel are too expensive so we wanted to stay here and they offer free car parking. Parking is little peculiar. You need to cross the hotel on your right, then turn right to get an entry on your right. This is at a parking level and the reception is one level down. Room is quite small and the toilet is even smaller. The corridor is quite depressing. They provide complimentary breakfast, which is good. There are some restaurants nearby. A Wendy's is just opposite. It's a 10-15 min walk to the railway station and the train takes 30 min to reach Manhattan. Ensure that you check the time table, because the train is not very frequent. Off peak single journey fare is around $8 and hence may be less expensive to reserve a parking in downtown and go by car in case you are 3-4 people. We did that on the second day. Booked a parking online near South Battery and drove there. For Family stay, this hotel may be ok for 2 nights or so.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Thank you for staying with us during your trip to the city. I'm glad that you enjoyed most aspects of your stay, but I've noted your feedback about things we can work on, so know that I'm grateful. Hope to see you again should you come back to town! - Jessica, General Manager

I was happy with my stay in this small hotel because there were always helpful people working the front desk. I was handed a cold bottle of water when I emerged from the fitness center, and the breakfast staff person was on top of everything. But the real test came when we got home....and were missing a piece of luggage. We had left it in the room by mistake. A call quickly established that it had been found and was waiting for us at the desk, but we had already left New York. We asked them to ship it, and Paul, the manager, arranged Fed Ex quickly and got us the tracking number within a couple hours. The missing luggage arrived completely intact and we are grateful for the good folks in housekeeping and the front desk who made it possible.

Jessica B, Owner at Best Western Queens Gold Coast, responded to this review
Barbara, I'm thrilled our staff took good care of you during your. I know how worried you must have been, but I'm happy to know your luggage was returned safely. Please, come see us again if you're in town. All the best, Jessica, General Manager

Recently stayed at Best Western Queens Gold Coast while in neighborhood for an event. Its always weird staying in a hotel in the area you grew up in...but it was good to be back. Was glad to see that this hotel had availability at the last minute... Check-in was seamless and quick and while the room was not huge... it was appropriately sized. It was Very Clean. There was a very comfy large leather recliner in the room which was nice after an annoying commute from the city. After being in my room for 15 mins... the front desk called to check to make sure all was up to standard.... You'd be surprised how infrequent this happens. Its the little things that make a stay more enjoyable. :) The bed was comfortable and the water pressure was good and water was hot. There were plenty of towels. The breakfast wasn't bad and a nice treat as I was running out the door. 24 hour coffee in the lobby :) Check out was quick and easy and I was happy to see that the staff chased me down b/c I left a phone charger in the room (the little things). If I was going to say anything on the negative side.... Parking lot is small and while I didn't count the spots I imagine it might be limited (maybe Im wrong)/ From the parking lot to the rooms and lobby is a small VERY SLOW elevator. Other than that you have to leave the parking lot and walk around to the front desk... but then wait for the same Slow Elevator to go to the rooms. Unless u want to huff it up the stairs to rooms. Just know its not a big elevator if there are a bunch of people waiting with several bags. Overall... An Inexpensive Comfortable Stay. Not many options in the area for a clean comfortable room. I would definitely recommend and will stay there again. ~Mike Sayville, NY

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Thank you for the thorough, thoughtful review. I'm thrilled you felt at home in our home, even though this used to be your home. What a mouthful! Nevertheless, thanks for returning to the area and enjoying your stay with us. I hope you'll pay us a visit next time you're around. Safe travels, Jessica, General Manager

We needed a hotel just for one night as a stopover. Away from Manhattan. This hotel offers all you need. Nice and quiet room. Green space within walking distance and a great Spanish restaurant (Marbella) near by. They serve the best paella we ever had! In the morning you can enjoy the complimentary breakfast buffet. A 20 minutes ride frim JFK ($45).

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Wow, the best paella you've had? That's a real compliment, Dona! I can't wait for you to come back if you ever find yourself in the area. I'm thrilled you felt comfortable during your short but sweet stay. Safe travels, Jessica, General Manager

I went to EDC NY at citified and the event it was a short drive from the hotel. The rooms were clean and thee staff was friendly. They were also extremely helpful. There was free breakfast and a Keurig in the room with k-cups.I would most definitely stay at this hotel again.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Tiffany, thanks for staying with us for what we're sure was a fun-filled weekend! Glad we could accommodate and give you a comfortable place to relax during the festival. If you're back in the city, give us a call! Best, Jessica, General Manager

Couldn't be happier with my stay, the staff is always professional, friendly, and sensitive to my needs. Cashawna at the front desk is awesome.The breakfast is wonderful too. I highly recommend this hotel.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Thank you so much for choosing us, Peter -- it was a pleasure to have you stay with us! Your recommendation means the world, and I hope you know you're always welcome back. Kindest regards, Jessica, General Manager

This is a fantastic hotel to stay in the Queens/Bayside area. right at a bus stop and close to Alley pond park for stretching you legs and bird watching. Good breakfast ever morning with polite helpful staff.

Jessica B, Owner at Best Western Queens Gold Coast, responded to this review
I'm thrilled you've enjoyed some great, relaxing stays with us and have enjoyed a walk around the pond. Looking forward to having you again, Alan! Best, Jessica, General Manager

Although the hotel was too far for our liking, the parking and breakfast and service from the staff made up for it. Because of NY traffic, everything took around 40 mins-1.5 hours to get to (Time square, Yankee stadium etc). But since we were traveling with a 10 month baby, I needed a hotel with a parking lot. I was worried because other reviewers said parking lot was full because of the restaurant. However, we found parking everyday but we visited Tues - Thurs.The breakfast was decent. It was a good start of the day before sight-seeing. Overall, our stay was pleasant.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
I'm thrilled you had a great stay with us! While yes, we are a bit further out, we find that our customers prefer it that way to remove themselves from the craziness of the city. Nevertheless, I'd love it if you stayed with us again next time you come to town. Until then, Jessica, General Manager

Great check in very friendly staff even gave me Hershey kisses an apple and two granola bars. I thought that was very nice. Room was nice and clean comfortable beds and pillows flat screen tv quiet AC unit. Bathroom sink was in the room and the toilet and shower was like a water closet odd setup but it was functional. Very tight on site parking. Overall great stay. Only reason for the 4 stars was the difficult parking lot and beyond SLOW elevator.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Hi there. Thanks for the great review nonetheless! Feedback always helps us improve, so we'll be sure to note yours. We try to make parking as seamless and easy for our guests as possible, but thanks for letting me know we can improve. Looking forward to another stay with you soon! Thanks, Jessica, General Manager

Great hotel to stay for either business or pleasure with friendly staff . A fantastic restaurant is located on premises for meals that s a real gem in New York. Great Food and old world quality service.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Hey, Peter. It means a lot to me that you feel comfortable here no matter what the occasion. Add some fine dining in there, and you have yourself a wonderful stay! Can't wait to share more with you. Best wishes, Jessica, General Manager

I have never reviewed an hotel but I will honestly say best western has been amazing.. I really have to let people know it's great value for money. Stayed here with my family from the UK. Great and helpful staff.. Naming few; Nilda, Ann in breakfast room, Kishina that does the 12am shift.., Chris. Etc. Amenities great, extras water, coffee, etcetera., complimentary buffet nice, with varieties on different days.. Rooms cleaned everyday.. I see people complain about room size, common guys it's not bad for an hotel in NYC for the price. I can't fault anything ...close to rail station and also to restaurants. I am checking out today but will stay here again if we come back to NYC. Thank you to all the staff here! You all are amazing.

Jessica B, Manager at Best Western Queens Gold Coast, responded to this review
Thank YOU for this wonderful review! The fact that you took the time to learn some of the staff member's names here means so much to me, as I'm sure it did to them. I appreciate this a lot and sincerely look forward to having you back in soon. Safe travels, Jessica, General Manager

My family stayed one night for flight at the JFK. It was 20 min distance from the airport and good for price. Breakfast provided and wifi internet connection was good. I would visit again if I have another chance.

Jessica B, Owner at Best Western Queens Gold Coast, responded to this review
Glad we could accommodate you and your family during your stay with us. If you're ever back in town, please give us a call. We would love the opportunity to welcome you again. Best, Jessica, General Manager

If you just want a place to sleep while sightseeing or something else, this hotel is fine, even though the beds are not the greatest! The rooms are very small - we had a suite and could hardly move about in the room. You had to close the bathroom door to find the toilet paper and the sink is out in the room. If you want space, comfort and luxury, look elsewhere.

Jessica B, Owner at Best Western Queens Gold Coast, responded to this review
Hello Jack, I'm sorry if the space wasn't ample for you. We recently purchased new mattresses and understand every guest's comfort level would be different, however, we are sorry that you did not find our beds the greatest. If you're ever back in town for sightseeing, we would love for you to stay with us again. Thanks, Jessica, General Manager

The hotel is in a great choice if you want to see NYC and not spend a ridiculous amount on a Manhattan hotel room. It is a 10 minute walk from LIRR on Bell Blvd. While you are staying in NYC take a walk up Bell Blvd and experience some great restaurants and night life without the annoying crowds of Manhattan. The room itself was updated and had nice amenities.

Jessica B, Manager at BEST WESTERN Bayside Inn, responded to this review
Hi there! I'm thrilled you enjoyed a great stay with us here and that you were able to experience Manhattan without the hassle. If you're ever in town again, I hope you'll choose to stay with us. Safe travels, Jessica, General Manager

Have stayed several times at this hotel while visiting family in the area. Had a fairly large King size room this time and it was very comfortable. All the bathrooms are tiny, tiny. But sink is outside the bathroom and so it works. Average breakfast. Nice service staff and they give extras: bottled water, apples and health bars, newspaper, etc. Good value for the money. And the only decent hotel in the area. Near lots of restaurants and shopping.

Jessica B, Manager at BEST WESTERN Bayside Inn, responded to this review
Hi, Helen! I'm thrilled you've enjoyed a few good stays with us that haven't broken the bank. Looking forward to hosting you again sometime! Thanks, Jessica, General Manager

Very clean. Customer service was excellent. Appreciated the extra amenities provided by the front desk staff including newspapers, extra blankets. Breakfast was good, especially the fresh fruit and pastries. It was a convenient location and we would return again when in this area of New York City.

Had a great stay here. The hotel delivered everything promised and did it well. The room was small but recently renovated, well lit, the bed comfortable. Coffee is available in the room and lobby. The hot breakfast was limited but again well prepared . Hotel staff was consistently friendly and attentive.The parking lot fills up and my room was right on the street but for the price this was a great deal.

I travel a lot for business so it's nice to find a hotel that's clean, comfortable, and convenient. The rooms may be small, but they're clean, the beds are comfortable, it's quiet, and there's a Keurig in the room with coffee pods. Hello morning! Complimentary breakfast, there's a small restaurant with a bar downstairs (it's not affiliated with the hotel), and on site parking. Staff is friendly and very helpful. You'll probably even get a phone call once you get to your room just to make sure that you're satisfied with your room. Not many places seem to do that anymore.

The Hotel is small and very, very comfortable and extremely clean. The rooms were decorated very nicely and had a very comfortable bed. There is a microwave and mini fridge which was very handy with the grand kids. And the front desk and housekeeping staff were all very nice and made us feel that we were in a much more expensive hotel. We will defiantly stay in this hotel when we are visiting my family in New York

My wife and I spent two days at this hotel while visiting family in Queens and Brooklyn. It's extremely difficult to find a hotel in NYC area that has free on site parking. The hotel staff was extremely courteous and helpful. The room was very clean and equipped with a Keurig coffee maker (yeah ). We arrived two days after the blizzard hit the area. The parking lot was plowed and salted which was amazing given the amount of snow that had fallen. We will definitely stay here every time we come to visit.

The Best Western Bayside Inn is our choice when visiting local family. The location is convenient to transportation and restaurants. We slept very well on the comfortable bed. We really appreciate the free breakfast and internet. There are good hot and cold choices for breakfast, and the internet connectivity was good.

OK, again, I travel a lot. 300 nights a year in hotels. Usually drab little chain hotels that blend into gray space. This little hotel is not one of those. I had to work in Bayside for a few days and my travel coordinator booked me into this little hotel. ITS RIGHT OFF THE FREEWAY!!!! Like literally. You can NOT get lost trying to find it. And there's parking! Free parking at that. The hotel itself is small and the people that work there are very friendly. The rooms are small (NY remember) but comfortable and clean. There is a breakfast in the morning that is complementary. There's a restaurant downstairs that is a hoot! The waiters are incredibly funny and very attentive. It's like if your nutty uncles went into the restaurant business. I met a friend for dinner there and we had a blast! This location is close to shopping and dining (check out the Korean restaurant right down the street) and did I mention its close to the freeway!!!!?????? Loved this place and the kooky coffee machine in the lobby made my day!

I had to find a hotel quickly to attend a wake and funeral. I selected the best western not knowing what I would find. I was very happy to find caring and professional staff, very clean rooms with soft towels and great amenities (check out the coffee maker in the lobby!!!). Only disappointment was the size of the room. I would highly recommend this hotel.

Jessica B, General Manager at BEST WESTERN Bayside Inn, responded to this review
Dear Karen K, Thank you for your recent feedback. Our deepest condolences for your loss, our thoughts are with you during this time of sorrow. We glad to hear that our staff made you happy and you enjoyed our amenities as we take great pride in our services. We hope to see you again under different circumstances. Warm Regards, Jessica Brown General Manager

Booked a room with a King Bed directly with Best Western. Was provided with a room with a Queen Bed and NOT told about it by the person at the front desk. On entering the room I discovered it was a Queen Bed. Headed back to the front desk and then I was told that there were no rooms with King beds. The room itself was obviously the worst room, corner room near a staircase, smelly. When I asked for another room was provided a similar room 2 floors up. Very disappointed. Will never again stay at a Best Western

Jessica B, General Manager at BEST WESTERN Bayside Inn, responded to this review
Dear Brian D, On behalf of our entire team, I would like to apologize for not exceeding your expectations. As per our conversation, please know our guest satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do our best to satisfy guests' room requests however we are sorry that we were unable to fulfill yours upon your arrival. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm Regards, Jessica Brown General Manager

My husband and I were very satisfied with our stay. The location i every quiet and everything was great. The bed was comfortable, the pilows are a bit high and hard and we couldn't close the curtains all the way so the sunlight came in in the morning but other than that it wasn't bad.

Jessica B, General Manager at BEST WESTERN Bayside Inn, responded to this review
Dear 328albaa, Thank you for taking out the time to provide us with your feedback. We are glad to hear that you were satisfied with our accommodations and the comfort of our new mattress as we recently upgraded them. Sorry for any inconvenience you may have experienced during your stay with us. We take all feedback very seriously and always looking for way to improve our amenities. We hope to see you again in the near future. Thank you, Warm Regards, Jessica Brown General Manager

Overall the experience was good. The staff supportive at check out but could not deliver a fan upon request after check in. The lobby was cute. The restaurant next door was busy but then it was New Year's Eve! Complements on the bed I did get a restful sleep. The attempt to mask a smoker's smell with perfume did not work.

Have stayed a number of times here. Extremely clean and comfortable rooms. Staff goes out of its way to help any way they can and are very friendly. Breakfast is easy and filling. Convenient location, right off parkway.

Jessica B, General Manager at BEST WESTERN Bayside Inn, responded to this review
Dear Marybeth A, Thank you for being a loyal guest and for taking out the time to provide with us with your kind words. All our staff strive to deliver superior customer service and we are glad to hear that we have accomplish just that. We look forward to seeing you again in the near future. Warm Regards, Jessica Brown General Manager

Hotel is very nice! Room is confortable and clean. Service and staff are very kind. Breakfast is very good. I enjoyed my stay at the hotel. I would recommend anybody to stay in this hotel. The price is reasonable and affordable.

Simple, clean, organization, comfortable, cozy, practical, strategic. The team of the hotel is fantastic.The breakfast was very good.Free parking, very organized and clean.Near the subway station and the bus station.The hotel's team is helpful and very polite.

Good for a quick stay but seems like it needs some cleaning. Vending machine broken with no care to fix. Small and tight parking spaces. Double rooms are very, very tight. Remote control not working. Door seemed unsafe.

I was traveling for business. This was my first time traveling to the Bayside area. I found it very easy to travel to this hotel. The staff were all welcoming, friendly and helpful. The coffee machines were great! I could still have my French Vanilla coffee which I did not expect to be able to have while traveling. That was such a wonderful surprise and made my mornings, thank you Best Western Bayside Inn. It's the little things that make life great.

Nice location and the hotel is good. Rooms are a little small and bathroom is very small. All is clean and the rooms are well stocked with microware, refrigerator, tv, and wifi. Overall a pleasant experience. Breakfast even included Bialy's in addition to bagels

the first thing that struck me was the warmth / hospitality of the staff.they were friendly & efficient.the rooms were clean & quiet, quite unusual since Northern Blvd can be busy esp on Friday evenings,as a whole the facility was well maintained though the elevator is showing its age.now the breakfast is something else,they offer a wide selection of hot & cold stuff which are more than adequate.the hotel also has a decent Spanish restaurant,plus it's close to a good Korean resto. access to Manhattan & Long Island is pretty easy given its proximity to the LIRR station

the room was always clean and tidy, convenient location, nice hotel staff, free parking and wifi. breakfast every day; apples and granola bars available 24/7 for midnight munchies! felt like coming home after a long day out and about.

Vinnie M, General Manager at BEST WESTERN Bayside Inn, responded to this review
Dear Mindy G, Thank you for taking out the time to provide us with your feedback. We're pleased to hear that your experience during your stay with us felt like home, as we strive to ensure each guest stay with us is a memorable one. We hope to see you again soon. Thank you Again, Sincerely, Jessica Brown General Manager

While this Best Western is very much your standard fare, it had three flaws: (1) the heavy blinds don't pull across the windows, so even with the thin white curtains for privacy, the light of the city at night was frustrating, (2) the walls are paper thin, I could hear the conversations in the adjoining rooms, (3) it is hugely over priced! It would be a reasonable stay that I would have been happy with for $70/night which makes their current prices outrageous!

I stayed at this hotel because I needed a place to get ready for my wedding. I had a great experience and the staff was very friendly and was able accommodate all my needs and requests. Beds were very comfortable and the rooms were very clean and had a beautiful decor which worked great for my photo-shoot with my bridesmaids. The hotel also offers free breakfast which was a plus during my stay. The location is perfect as it is close to long island and queens. Overall I was very satisfied with the staff, place, and service. I would recommend this hotel and stay again in the future.

Vinnie M, General Manager at BEST WESTERN Bayside Inn, responded to this review
Dear Jenny D, Thank you for taking out the time to share with us your feedback. We are pleased to know that you chosen our hotel to get ready for your special day and that our team was able to accommodate your needs & requests. We look forward to hosting you again in the near future. Congratulations! Thank you again for your Kind review. Sincerely, Jessica Brown General Manager

Easy access to both NYC and Long Island. I always feel like I get more than I pay for when staying at the Best Western in Bayside, especially when comparing this hotel to others in the area. The entire staff is very friendly and Marbella (restaurant adjacent to the hotel) is fantastic. The bathroom is small and parking is sometimes a challenge. However, these minor flaws are more than offset by the complimentary breakfast buffet and overall hotel quality.

Vinnie M, General Manager at BEST WESTERN Bayside Inn, responded to this review
Dear Robyn M, We are overjoyed to hear you enjoyed your stay with us. We couldn't agree with your more our location is very convenient between New York City and Long Island. I'm am happy to hear that you enjoyed dining in the restaurant and our team was friendly as we all hear strive to make each guests stay a memorable stay and although there were some flaws your overall experience was enjoyable. We look forward to welcoming you again. Thank you again, Sincerely, Jessica Brown General Manager

We stayed in this hotel because we needed to go to Jericho and Sands Point. The room was comfortable and adequate for our needs. There is a Keurig and fridge in the room. The bathroom is tiny with a small tub and a low toilet. The very small closet has a curtain instead of a door. There is a coffee/cappuccino machine in the lobby. Be careful requesting a wake up call. We never got ours today. We were lucky we were awake! The breakfast is buffet with juice, hard boiled eggs, scrambled eggs, sausages, hot oatmeal, pastries, yogurt, oranges. Parking can be very difficult if people are using the restaurant. They have a sister hotel right next door for more parking. The front of the hotel can get noisy with the cars and trucks going by. The staff is very pleasant.

Fantastic place to stay if you have reason to visit SUNY Maritime College. Clean, quite, safe, with a good breakfast, just across the I-295 Throgs Neck bridge from the college. We return regularly to visit our Mariner.

I flew in to NY on Thursday got to my original hotel only to find Expedia canceled our reservations. I called all around town trying to find a place to stay for four nights. I spoke to Chris on the Phone and he had just had a cancelation but only for a two nghts stay. I checked again with him at the front desk today and he was able to get us another room for the remaining two nights. Long story short Chris and best western saved our Vacation not once but twice. I highly recommend you stay at the Best Western in Bayside Queens if you are ever in town.

We are currently staying at this hotel and I'm writing this review from my room. We were quite skeptical before we arrived due to some of the reviews, however I remember seeing ads on cable about the brand and hoped for the best. This is an extremely clean hotel with everything you need! Privacy is top notch as it's very quiet. The bed is so comfy and the lady who services our room- didn't get her name but she is an elderly lady with grey/white hair- does a pretty good job. We have not experienced any noise as others have complained about. The breakfast options are more than adequate for us seeing that we are spending most of our time enjoying NYC. Come on people, it's complimentary, you can't expect a different spread every day! The neighborhood is extremely safe and we even took a stroll to bell boulevard on our first night. We are very excited and our first trip to NYC is going very well so far. Thank you BW Bayside for making our accommodation so comfortable.

Free parking; free breakfast. Room clean. Actually the best sleep I had this week. Generous pillows and towels. Elevator available. Wendy's across the street. Mizumi sushi and seafood buffet was a half mile away. Bus stop nearby. Front desk friendly for directions.

We chose this hotel because it was the only one with free parking and not too far from Manhattan. The LIRR station is close but trains to Penn Station were very expensive and so we often parked the car in Flushing and caught the subway (7 line to Times Sq) from there (way cheaper!). But if it wasn't for the parking I wouldn't recommend this place: when we arrived in our room we heard an annoying noise coming from the air conditioned motors located outside just under the window. Fortunately they changed our room. Moreover the included breakfast was poor and so we preferred the close Dunkin'Donuts. We also had to cover our window with a blanket as there was no curtain. At least our room was clean.

Vinnie M, General Manager at BEST WESTERN Bayside Inn, responded to this review
Hello Mr. Paolo G, First off, I greatly appreciate you taking the time out of your day to write this review about our facility. I noticed that you mentioned it being difficult finding a convenient way to reach Manhattan from our property. I would like to inform you that besides the LIRR, the NYC MTA does provide buses throughout the city, and fortunately for us, our property is very close to buses running to Flushing. Upon using the bus to the Flushing-Main St. station, the MTA does provide a free bus to train transfer after paying for bus fares. This is an easy alternative for those traveling on a budget, or do not have a vehicle to drive around. As far as the noise, we try our very best to accommodate guests if we come across unavoidable inconveniences such as the issue you had experienced during your stay. I am sorry to hear that our breakfast did not meet your expectations, but we are open to all suggestions. I would greatly appreciate it if you gave us a call at 718-631-5900 so that we can discuss this matter further. Thank you very much for staying with us, Jessica Brown General Manager BEST WESTERN Bayside Inn