We provide a wide range of services and amenities including: expedient registration and checkout, complimentary wireless secure high-speed Internet, complimentary 24-hour coffee and newspaper in the lobby, an indoor heated pool in a tropical temperature setting with a seasonal outdoor patio area, a 24-hour fitness room with health club quality equipment, two Tesla Car Chargers, one EV Charger and a media center with computer access and HDTV. We also offer an on-site guest only licensed bar, the Lounge at 8-1-1, a 24-hour Best Western market place, business services such as faxing and copying, meeting facilities, a complimentary full hot breakfast every morning and all while being conveniently located close to Tim Hortons® and all major restaurants and golf courses. The guest rooms feature 42-inch LCD HD color cable televisions, a single setting AM/FM clock radio with MP3 player capabilities, single cup coffee makers, hairdryers, irons and ironing boards, spa inspired line of bathroom amenities and a telephone with voicemail. Whether you are in town on business, for a quiet getaway or simply taking in the sites, our 62 modern, spacious rooms and suites are perfect for just about anything. Please note we are 100% smoke-free and pet-free. Also, a major credit card is required at check-in, debit or pre-paid credit cards will not be accepted as security. Credit cards are required to authorize for the entire anticipated cost of the stay plus an incidental deposit of up to $200. You deserve the best so choose the Best Western Plus Woodstock Inn & Suites, Woodstock's highest rated hotel! Enjoy your stay.
Best Western Plus
I wish I could give 4 and a half stars because I don't want to take away a whole star. This hotel was great. Well layed out, clean, really great staff. Our only complaint is that the pool was too cool for our kids. We chose a hotel with a pool for them and they were only up for using it for about 10 minutes. The water temperature may have been ok in July, but I think the heat needs to be turned up for the colder months.Everything else really was great.
Stayed here for a local hockey tournament, location was nice and close to anything you would need, restaurants, shopping etc. Saltwater pool which the kids of course loved. Definetely would stay here again.
Having just read some of the negative reviews I am a bit bewildered as our experience at this hotel was completely opposite. This newish hotel is set apart from everything else, great parking, immaculate and clean (and definitely no smoke smell). We were told about discounts available at various restaurants (which we took advantage of at Montana's) and these were in easy walking distance. We had a great sleep.
KaramjitH, Owner at Best Western Plus Woodstock Inn & Suites, responded to this review
Thank you so much for the great review we pride ourselves on giving outstanding customer service and work on it everyday, we appreciate your kind words and look forward to having you back
Hotel was nice, clean and staff every friendly however i don't understan the small pillow thing and the very samll bottle of shampoo and conditioner i didn't have enough most best westerns don't even supply hair conditioner
KaramjitH, General Manager at Best Western Plus Woodstock Inn & Suites, responded to this review
so sorry you had a bad experience at our hotel our pillows are standard size however we would have been happy to provide you with extra ones as well as extra amenities for your bathroom i do hope you return and allow us to offer you our exellent customer service. thank you for your review we always appreciate the input
Our experience was terrible. We planned a get-a-way vacation in the area we were doing business in. The room had 2 light bulbs out, the shade chain was pulled from the wall, the jacuzzi type tub did not work (no jets, just bubbles) and leaked water out so we had to keep refilling it. The coffee maker had the last person's coffee grounds and the room was generally not well maintained. We cut our stay short and canceled our extra day.
KaramjitH, Manager at Best Western Plus Woodstock Inn & Suites, responded to this review
hi Glenn i hope my response by personal email to you addressed you issues, and again i hope you return for a great experience
Booked a suite for 3 nights and was surprised to smell cigarette smoke (a lot) for 2 out of the 3 nights. We spoke to the front desk and they had maintenance come up for a visit (while we were out!). We never got a review of the findings. Around 8 pm on our final night, I called the front desk and asked to speak to the manager and was told they wouldn't be in until 9 the next morning - we would be long gone by then. We normally wouldn't post a review but felt that people should know what to expect. After reading a negative review about a similar experience of another traveller 2 weeks earlier, I knew I needed to also write a review. Smoke is a trigger for migraines in one of us, and of course a resulting headache ruined the trip! Stay away from renting a suite at this place unless you like the smell of smoke.
KaramjitH, Owner at Best Western Plus Woodstock Inn & Suites, responded to this review
i am so sorry you had bad experience at our hotel, we do have several of our guests use the back of the building as there area to smoke, and i am sorry that is affected you so badly,your input will allow me to be able to look at different options for our smoking guests that will not affect our non smokers in a negative way i do hope you will return and allow us to give you an outstanding customer service experience,if you have any further questions please feel free to reach out to me directly.
Stayed 5 nights while visiting family. It was very clean, NO unpleasant smells (smoke, musty). Also quiet. Very close to 403 exit. Close to restaurants and shopping. I liked that you could control the heat from a wall thermostat. Lots of parking. Good wifi. Also appreciated the remote for the tv was sanitized (since it is handled so much but probably never cleaned). We didn't take advantage of the continental breakfast, not breakfast people. Queen beds were comfortable.
KaramjitH, General Manager at Best Western Plus Woodstock Inn & Suites, responded to this review
thank you so much for the wonderful review i hope that you will stay with us again
Rented 3 rooms. All were nice. Early check in was not a problem as the rooms were ready. Comfortable night's sleep. Rooms were clean. Pool was a little on the cool side. Breakfast was good, but staff did not keep up with demand. . . no meat available during the time I was in breakfast area.
We arrived a bit early as we had come for a funeral....We were told we were early in a irratating tone but the room was ready so were allowed to check inThe Reception Attendant didn't bother to explain any of the amenities of the hotelllRoom was clean but a dowdy depressing decore,I would not be in a hurry to check in there again...But it was ok for our purpose,,
Our suite did have amenities. Families would love the two rooms, two bathrooms, and two large-screen televisions; also the fridge and microwave. What they wouldn't love, and what was overpowering to me was the smell of cigarette smoke. Unsuspecting non-smokers should be provided with medication for headaches.
BestWesternHotels, Corporate at Best Western Plus Woodstock Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort
So this was a stop on the way to PEI, from Ottawa, and it did the job. Rooms very large, bed were OK and the parking very convenient. It's a modern hotel, and I guess we were typical of the clientele. Free breakkie helped, and C$165.59 for the stay....no complaints!
The hotel was very clean and accommodating. We were there for 3 days for a hockey tournament. We were able to socialize in the hotel lobby with other guests and had our Team meals there. Anthony, Noah and Anju were excellent staff members. They were helpful, patient and kind. Anthony was exceptional with our Team!
We stayed here during a Pee Wee boys hockey tournament in the area for 3 days. Comfortable rooms. Pool for the kids. Convenient location. The staff were extremely accommodating, particularly the night shift Manager Anthony. He was great with the kids, and allowed the parents to socialize and mingle in the lobby lounge area. We ordered in some food and set up a buffet for the kids. Other guests even joined us to socialize. Anthony was a fantastic host who helped make this a very memorable stay. Thanks Anthony!
This hotel was recommended by family. We were thrilled to find this hotel to be spotless and beautifully renovated. The staff were friendly and helpful. Having breakfast included was a great start to our day. We will definately stay again.
My family takes epic road trips and we like staying at many hotels - the staff was VERY VERY NICE and helpful. Maybe the best we've stayed in all summer. It is easy to get to off the highway. The breakfast was nice. The have a coffee machine that will make a specialty flavor coffee with the regular waffle, cereal, etc.
Hotel staff was friendly, room was nice and clean and the pool was lovely for an early morning swim. The breakfast was just like any other hotel breakfast. Also noticed they had a lovely weight room which we did not take advantage of..
We recently booked two rooms for an educational trip with college students to Ontario. The rooms are clean and fairly large. The beds are comfortable. The shower has good pressure. The breakfast had numerous options even though it is traditional fare, but the set-up/layout is a bit clunky. It is convenient to the 401, though there was construction while we were staying there at the exit and we needed to reroute. The front desk attendant was a bit eccentric, but he meant well. Perhaps he's a drama major. ;-) Parking is free.
The hotel is very nice and clean. We stayed for three nights and we really enjoyed our stay. The front desk staff was very friendly and helpful. The breakfast has many options and it was very complete for all tastes. Would definitely stay again, the only suggestion is for them to clean the base boards in the gym, when I worked out there were a lot of spider webs and dust. Everything else was great
Spent two nights here with some family. As per our request we were assigned adjoining rooms. Cleaned fairly well just a few pieces of paper lying round the floor and the carpet was damp in one room around the air conditioner.Plenty of space in the breakfast area with the usual hotel offerings. Grandkids aged two and six enjoyed the pool although we had issues with a fairly rowdy group of young boys left unsupervised getting a little carried away. We would return to this hotel.
Good full breakfast; clean hotel, well located about 30 minutes from Stratford and a whole lot cheaper than staying in town. Stop in Shakespeaer along the way; neat little town. We had peach pie at a local place. The cheese in Ontario is also available in this area. Staff at desk great and friendly. Has a pool.
Stayed one night for business. Very Modern and Extremely Clean. Room was outstanding and comfortable plus clean. Breakfast area was fantastic, one of the best I have seen. Pool area was great. Staff were all professional and friendly. Love the idea of the bar to serve beer.Great Price!
My husband and I were in the area golfing for a couple days and decided to stay at best western plus.. it was an amazing experience.. very clean, front desk very friendly, awesome hot and cold breakfast options.. something for everyone- which is included with your stay.. the hotel was quiet and the pool was very refreshing.. we will definitely stay there again in the future..
Good value, comfortable bed, good food,clean inside and out, friendly staff, good shopping nearby, what more do you want. oh yes it has a heated pool with towels plenty of natural sunshine to make you fell warm. plenty of good parking near the hotel and the 401 just around the bend to get you on your way.
In a competitive service environment this chain maintains quality and standards. Of note was the bathtub fixtures and handholds on every angle which would be a delight to anyone with some disabilities. Good breakfast service and 24 hour coffee.
This hotel is fairly new. Furnishings are very clean and well kept. The breakfast in the morning is quite substantial. Everything is cooked fresh. There is a nice pool although not very big but good for a dip to cool off. A half dozen kids in there would make it quite noisy needless to say crowded. We had a room on the bottom floor and it was quiet. Also had a jacuzzi tube that we used which was fun. Bed was comfy and check in was flawless.
Our extended family had 4 rooms for 2 nights. Rooms were very clean, staff made every effort to make sure we were well taken care of. Each time we entered the hotel we received a friendly welcome. Breakfast was very tasty and well stocked. Would be happy to return. Thanks for the hospitality.
Very clean and restaurants within walking distance Staff friendly and helpful. Told us up front there were many dogs staying there as there was dog show in town. No problems. Was quiet. Also morning breakfast was very good and staff kept food replenished and dining area clean.
Lovely clean room. Very quiet. Breakfast was standard with gluten free choices, which husband appreciated. The disposable plates and cutlery kills me and the landfills. Is it really that much more costly to buy plastic plates and cutlery and wash them? Shameful waste of resources. Young man at the desk was pleasant but needs more coaching to be confident in his knowledge. He will be an asset if he digs in and learns. Smallish room, but I did my yoga. They have a lounge and offer adult swims at 10 pm. Lots of parking. A bit of a drive from town but it was nice and quiet. Light duvet versus the Goliaths we had in other hotels was appreciated! Good night sleep.
Best Western has really stepped up their game. The hotel is clean, well appointed, and quiet during our visit. The breakfast provided was great. The front desk staff could not do enough for us We will stay again
This is a relatively new hotel that is very well managed. The rooms are not as large as one finds in many Best Western Plus hotels, but they are spotless. The staff is friendly and helpful, the breakfast is better than most, and the cost of a room is reasonable. There is easy access to the hotel, and restaurants and shopping are a short distance away. This hotel is highly recommended, this is a return stay and we will use this hotel when traveling through Ontario in the future.
We stayed at the Best Western Plus Woodstock en route to Montreal for a weekend, and it was so good, we stayed again on the return trip. Here are a few of the reasons why. It was convenient, easy on and off the highway, in both directions. The room was quiet, clean and very comfortable. My husband especially appreciated the well organized work space with desk, lamp, and easily accessible outlets.The bathroom was not large, but well stocked and totally adequate. Breakfast went above and beyond the standard economy hotel breakfast. There were eggs, some very good bacon and sausages, and make your own waffles. These waffles can vary in quality, but Best Western's were among the best I've had. Staff were friendly and helpful. Could not ask for more.
I've stayed there three times in the past month for business, each time very consistent--fast check-in, clean and comfortable rooms. Sometimes I have trouble with the HVAC kicking on/off at night and waking me. I don't have that issue here--so it is quite. I've always booked the mini-suite. I would compare it to a Hyatt Place room in terms of amenities, except for the bathroom--it is a bit old-school--small with very little space. The small bathroom would make it difficult to travel with my spouse and/or kids. The complimentary breakfast is below average, but there is a Tim Hortons just down the street and I don't know that any in Canada really dares to complete with Tim in the morning. Located close to a WalMart and other decent local restaurants. Situated facing a golf course--I don't know anything about, but lots of golfers at the hotel. I would recommend a room NOT in the front on the first floor. These rooms face the parking lot and car lights and LED lighting shine into the room (of course blackout shades are provided).
I have to say, Canada has some of the cleanest, friendliest, comfortable stays one could hope for. The room we stayed in (219-A) was exceptional. It was one of the cleanest I have seen in a long time, spacious (the entire room was separated by a half wall keeping the bed separate from the sofa and tv area. There was a microwave and small refrigerator. Plenty of room for suitcases, a table with 2 chairs, a coffee pot, great shower and a very comfortable bed. Did I mention the breakfast? Everything you could possibly want was there for you, even an actual yogurt maker (which I have never seen before), two types of eggs and sausage, etc., and coffee machines if you want a cappuccino plus more..... GREAT, GREAT STAY!!!!
Would highly recommend, clean, comfortable and convenient. Off the main road so very quiet place to stay. Good fitness room, indoor pool, very comfortable beds, and a great window seat to put the suitcases on.
I am an avid Hilton user the past 20 years. Cant say I have ever stayed in a BW. This one was a real surprise. Recently renovated. Kept very clean. Attentive staff. If I was confident that all BW's were like this I would use more often but this one is a real joy to stay at.
I have stayed at this hotel and it is always a pleasure. Clean rooms and the staff are courteous and friendly. I always out of my way to stay here when I'm in the area. Mind you the best thing are the warm cookies in the lobby.
We were in the area for an anniversary in Kitchener, but felt the hotel prices were somewhat exorbitant. Knowing the area, we surfed surrounding communities and found the BW Plus in Woodstock at a price that suited our budget. The reviews were also good. We arrived and were pleasantly surprised: the hotel was a good distance (though not too far) from highway 401. We thought it was new (but it was several years old). We were very impressed by the interior cleanliness. It was impeccably kept. Service was fast and efficient, and we were quickly in our designated room. That, too, was immaculate. The cleaning staff is clearly more capable than most. The only complaint I might have had was that my bed was harder than I like, but that is a personal preference. Others might like it that way. Breakfast on the two mornings of our stay was as good as anywhere we've stayed (again, I would have preferred biscuits to English muffins, but I would be in a minority!). There were all the fixings for a
The hotel is right near a busy intersection with lots of restaurants and strip malls. It's very convenient so you don't have to go too far for all that, but the hotel isn't what I expected. We were there for one night, on a business trip. I didn't get to sleep much, I had air blowing on my face all night because the beds are right near a fan. They put me on the first floor and I had a light under the window shining through the curtains. And lastly the breakfast.... not much of a breakfast in my opinion. Toast, boiled eggs and yogurt.... that's it.
The desk clerk named Anthony was awesome answered all my questions and confirmed the room was to our liking. In the morning i went down got the breakfast and took it to my room with my girlfriend staff was very helpful gave me a tray. Price was great Thanks Phil
Compared to the hotel you drive past in order to get to this one from the 401, this place is a godsend. It's very convenient if you're doing any business in Woodstock, has rooms as nice as I've seen anywhere, and noticeably very very clean. The pool area is great, and the buffet breakfast area was just big enough, with the usual buffet breakfast selections. I'd suggest you go for the suites, they're roomy and fresh and not that much more expensive than a regular room.
My review is a bit overdue. I stayed for 3 nights back in August. Let me start by saying I have stayed at 5 star hotels all over the world and this was by far one of the cleanest hotels I have ever stayed at. Such a pleasant surprise. My mom lives in Woodstock in a super tiny 1 bedroom with no room for guests. I love that this is just down the road from her and is extremely affordable. All of the staff I encountered were very friendly. They all seem to take a great deal of pride in their work. I will definitely be back for my next trip.
Needed a place close to Woodstock Hospital and this hotel was closest and it advertised a pool. Unfortunately the pool was closed for repairs which was a disappointment. Nice clean room with all the necessities required. Due to impending surgery I was not able to enjoy the breakfast provided, however my partner said she thoroughly enjoyed the waffles, etc provided. We were disappointed with the size of the pillows - about half the normal pillow size. I went to the front desk and obtained 1 extra pillow which was all they had remaining as other guests had the same issue.
Clean hotel. My room was close to the side door. I am a smoker and had my cigarettes outside. I did not smoke in the room. I live in a smoking home so the smell would be on my clothes. I came in from being outside and overheard the cleaning staff saying to eachother about "smelling smoke" I stayed for two nights. Credit card was used by my boyfriend who isn't a smoker" when I left they ended up charging$1000 to his credit card for smoking but had no evidence. 500 each night which would be a cleaning fee but they only cleaned my room one time!!! No proof of ashes or even cigarette butts were to be found. This was unfair, unprofessional and in my opinion were assumptions.
This Best Western Plus used to be a Microtel at one time. Don't let that discourage you from staying here. It obviously has had major renovations & updates recently.The entire place appeared to be spotless, extremely clean. My room was decorated very nice & the bed was very comfortable. The bathroom was also very clean. No complaints at all. There is a small bar area near the lobby that seats 5 or 6. I don't believe that it was stocked with any alcohol when I was there. I did not have time to check out the pool, as it was late by the time I had dinner.The free breakfast was above average for a hotel. All of the normal things, along with cheese omelets, waffles, and they even have a yogurt machine. First time I saw one of those. There are some restaurants nearby withing a 3 block walking distance. I ordered from Boston Pizza & had them deliver it, as I didn't want to drive my tour bus up there. The last thing I want to mention is the sweet young lady that checked me in. Her name is Tania. She was such a joy, very polite, professional & a real Sweetheart!! She knew her job well & her charm & grace just made my day. If all hotel desk clerks were like Tania, the world would be a better place. If you need a hotel in Woodstock, give the Best Western a try.
Using Booking.com which is super easy to use I booked a night at the Best Western in Woodstock, ON. This is the second time we've stayed here and happy again. The hotel is very well maintained, clean and friendly staff. Our 10 year old really enjoys the pool too. The continental breakfast has a lot of food choices, it's self-serve & convenient. We'll definitely stay here again.
We had a dog show in town and rather than drive back and Fyfe booked a hotel room. Great location just off the 401 and near our event. The room was a corner suite on the top floor, two complete baths,2 flat screen tv,sitting room and a large bedroom with a king size bed. Also had a bar with fridge and microwave. The lady at the front desk was excellent, very friendly and helpful, booking us a cab to a local restaurant and recommended a great place for lunch. Slept well and enjoyed the morning coffee and light breakfast. For what we paid it was amazing ! Thanks.
Very reasonable price point for nice clean facilities. Staff were the most pleasant I have had in several years. The room was very clean and extremely well made up by staff. Nicely appointed decor and the bed comfortable.
Check-in and out where OK. Hotel cleanliness was good, pool was clean but could have been a few degrees warmer for comfort level, staff was great. Décor in the room was dated but clean. Beds were clean not my preference. Overall I'd stay here again
Beautiful reception area. Very friendly greeter at front desk. Very comfy room with lots of pillows and the most comfortable bed I have ever slept in! Very cozy and quiet. A delicious breakfast buffet with a good assortment of hot and cold items. This was probably the nicest Best Western we have stayed in!
Stayed Christmas night. Hotel very, very clean. Beds and pillows super comfy. Hotel staff at check in and check out friendly. Would certainly recommend. Did not have breakfast there but, it looked great and a number of other guests enjoyed it.
we return because: location access, service, facilities, cleanliness, peace and quiet, caring staff...and best of all...a good nights sleep! Its amazing that an Inn that is accessible to the highway can be so quiet and peaceful.
After arriving very late at night and stopping to stay due to bad weather and poor travelling conditions on the 401, the hotel clerk went out of her way to ensure that we felt welcome and comfortable. The hotel grounds and interior are very clean and inviting.
There were ants in my room. I was told they would be taken care of the next day. I was there for 3 nights. I was told the only other option was to change rooms. Since I had unpacked and I was told it was to be taken care I chose not to move. The night lady said she'd put a discount on my room for the inconvenience. No one ever came and I was not told any updates or given the choice again to move. Upon checkout, no discount was given, I was told there were no notes on my room which was a lie and the lady was visibly upset that I had even asked. She told me the manager would call that day which he didn't. $20 was credited back to my card. Over a 3 night stay that's just over $6 discount per night . Quite insulting on a $300 bill. Also the heater unit let all the -9 cold air into the room. If the heating coil was not active, super cold air freely flowed into my room no matter if the fan was on or off. I tucked towels around the unit to cut down the breeze but my room would consistently go from normal temp to freezing winds. Since I was working from my room, it made both work and sleep difficult. The rest of the hotel looked clean though there was low traffic mid week when I was there. Breakfast was acceptable. With other equally priced hotels literally next door, I will not be staying here and I would not recommend to a friend. The night staff was super friendly and helpful but I was very disappointed in the reaction and treatment of the day staff. She thought it acceptable to sleep with ants in the center of my room which I had to avoid when walking through my room when paying $300.
Ravi P, General Manager at Best Western Plus Woodstock Inn & Suites, responded to this review
Dear Julie Thank you for completing the online review regarding your recent stay at our property. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the review you gave us, to put some measures and improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact directly at 519-537-2320. Sincerely, General Manager Best Western Plus Woodstock Inn & Suites
Stayed here for 7 nights. Excellent hotel. Front desk personnel were excellent, friendly, helpful and professional. Check in and check out were seamless. Room was well set up and easily accommodated 2 large suitcases of clothing. Bed and furniture were comfortable. Bathroom was spotless and well appointed. Internet was the only drawback. I would usually lose contact for 20-30 minutes, twice a day. Seemed to be no solution. Lots of parking and very close to shopping and several restaurants.
Best Western is our first choice when out of town .I have found the quality of Best Western to be most reliable as their standards seem to be higher than the other advertised options. the service received is far above the rate you pay.
Such a beautiful hotel with a great scenic view the staff were lovely warm cookies upon arrival was AMAZING great breakfast lovely pool, gym and a bar on site!! Will return for another stay for sure Might make it an annual event for me and my girlfirends
We were given a ground floor room and it was so noisy. Was noisy the whole time till close to midnight. And was woken up at 5 in the morning by inconsiderate guest yapping outside the room. Told the front desk who just shrug her shoulders. Internet was intermittent and was told that it must have been me.
Ravi P, General Manager at Best Western Plus Woodstock Inn & Suites, responded to this review
Thank you for your review about your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It was a one of sports team weekend. Your satisfaction is important to us and we will be using the review you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a great experience. If I can provide any assistance, please don't hesitate to contact me directly at 519-537-2320. Sincerely, Ravi Ponnudurai General Manager Best Western Plus Woodstock Inn & Suites
The staff was helpful and caring. The rooms and total hotel were spotless and well appointed. Breakfast was tasty and well presented. It is one of the best hotel experiences I have ever had. Highly recommended.
Nice clean hotel, comfortable bed, I would highly recommend this place to anyone. It has a great location, plenty of things to do with in a five minute drive, only a minute off the 401. Lots of parking and it is clean and well lite.
Great breakfast. Love the make your own waffles. Room is nice size and has everything you require, including fridge and microwave. In room internet. Nice and clean. Good pool. Could really benefit from a a hot tub
Booked a king suite with kitchen and was not disappointed, The room we had was excellent. Separate bedroom makes this room awesome. Everything was very clean (i check in areas most wouldn't) Excellent location just off major highway with all the restaurants and shopping close by.
Told that bath mats were not provided as a policy of Best Western Hotels, I tried using a towel in place of one. Nonetheless I ended up slipping and falling backwards out of the tub and having a bump on my head for a week and bruising to my muscles or ribs for a couple of weeks, I suspect.
staff is so friendly, room was very clean and the best free breakfast I have ever seen in a hotel. I also had my 89 year old mother with me and they gave us the very first room off the lobby so that she would not have to walk so far
I have stayed in several hotels in the area over the past couple of years and have found this hotel to be consistently clean, comfortable and excellent value for my needs. They are not the cheapest in town but I always appreciate the staff and the service I receive when I am there. The rooms have excellent black out blinds so you can sleep whenever you need to. There is a pool, workout room and bar for a end of day activity of my choosing.
Second time staying at this hotel in Woodstock. Arrived to the smell of freshly baked cookies; perfect snack upon check in. Friendly staff at check in and at breakfast. Room a great size. A clean hotel with plenty of parking. Restaurants and stores not far away. Easy access to highway.
The hotel staff were pleasant and extremely helpful. The hotel was modern, very clean, ample parking, and close to restaurants in the area. Breakfast was delicious, tons of options to choose from. I will stay at this hotel again.
I was very pleasantly surprised by this hotel. The customer service was top-notch. I just stayed here as a quick overnight stopover & really only needed a bed to sleep in. This hotel looked very new, my room was larger and nicer than I was expecting for a hotel at his price point. The decor was modern and fresh, and the room was spotless, they even have sanitized remotes for the TV. The bathroom was literally so big I could have had a dance party in there, the room was plently big and had a nice cushioned window seat in addition to the queen size bed, large desk, huge TV, mini fridge and microwave. The bed was very comfy and the duvet was very fluffy. The temperature in the room was easily controlled. I did not try out the pool but it did look very nice and they had adults-only time in the evenings (which is literally the best idea ever!) The breakfast was a pleasant surprise and included quite a few hot items and a make your own waffe station. Overall, this is a great little hotel and I will definitely stay there again!
Had an excellent stay at this hotel while I was in town for business. All the staff were helpful and friendly. The rooms were comfortable. The room was nice and clean each night when I returned and the breakfast was excellent. I would would highly recommend this hotel to anyone.
Very modern hotel in an excellent location, minutes away from 401.. Lobby and rooms super clean and rooms were very quiet. The staff was efficient and accommodating, especially Taz at check-in. Purpose of trip was a 'girls" getaway; we needed a hotel not far from Stratford/St. Jacobs offering a flexible cancellation policy. BW Plus fit the bill.
Clean,staff helpful,breakfast enjoyable and most of all the price was right. This is a good spot to stop in Woodstock Ontario. Hotel is kept in excellent condition.Close to retaurants and 401 access. Staff very accomodatong re requests for room location and extra pillows . Checkout quick and accurate. Newspapers ,coffee available early in the am. A place we would stay again. A pleasant surprise in a small country town.
Brand new facility. Everything bright, shiny and functioning well. Staff reflects quality of facility in their service and attitudes. Pity location does not merit on site restaurant but too many options nearby to warrant one.
I had a great stay at the Best Western Plus Woodstock Inn & Suites, Woodstock, Ontario, Canada. Had a great sleep in the very comfortable bed. Very nice and helpful staff at the front desk during check in made my stay more enjoyable, and I would highly recommend this location.
This is a very out of date hotel. The room smelled of mildew. The carpet in room looked like it was there since it was built and maybe vacuumed once a week. Other ppls leftovers were on the floor and the garbage van had others garbage in it still
BestWesternHotels, Corporate at Best Western Plus Woodstock Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Very clean , beautiful rooms and great service. I will be staying there again. Cheapest of all the name brand hotels in the area. I would highly reccomend this hotel. Very impressed with the clean bright halls and exterior etc. Did not use pool but it looked nice and clean. Nothing was tired about the place except me.
Thoroughly enjoyed our time at Best Western Woodstock. Staff were great, excellent facilities and super breakfast. Room was very spacious and well equipped and comfortable. Although there were a number of young people staying there also, it was very quiet.
I was having a marvelous time until the last night. I asked the man at the counter if I could have some coffee for the morning & first he said we didn't have coffee in the room, then it was he had no idea what I was talking about, then he left for a while & all he found was tea. He said he was sorry & I said that I was sorry too! I had coffee given to me every night by Sandie with a great big smile. She is the ultimate profesional! I received some bad news from home & maybe I was more nervous. I was waking up earlier in the morning & drinking a lot more coffee than I probably should have been but it sure felt good while I was drinking it. Now I would have to wait until I went down to the breakfast. This is totally unacceptable & totally unexpected. This man ruined my stay with his ignorance & not caring about the hotel guests. Regardless of his total failure & his coming up short the cleanliness of the room, the location of the hotel & the breakfast were all phenomenal. The support staff were extremely friendly & helpful.
We stayed at the Best Western in Woodstock because of its location, the free breakfast, free and plentiful parking, the indoor pool, and very importantly reasonable rates. Definitely not disappointed as it was outstanding on all criteria for this category of hotel. Front desk person very helpful and friendly. Also, when asked about local restaurants, she confirmed what was written on a card in the room that there was a discount for hotel guests at nearby restaurants.Turns out the discount was 10% off and later at Montana's they gave the discount with no issues. Everything very clean including room and pool. We talked to the pool mtce person who evidently really enjoys his job and makes that pool spotless. Breakfast area clean and breakfast had lots of items from which to choose. Really good place and great for us who wanted a nice overnight break after a day at Long point with plans for Ingersoll the next day without fighting traffic back to the GTA. Highly recommend!
Can't say enough about this place. Staff is always fantastic. I've usually booked with short notice and never any issues. Place is clean and fairly modern looking. Close to 401 and restaurants. Great value for the money. Self-serve free breakfast is also good and a nice touch. For sure, my go to place in the area.
Very clean. Staff was very attentive to requests. Very efficient at both check in and check out. Breakfast service very organized with good variety. Bright decor of front entrance, lobby and pool area was very inviting.
This was the best hotel on our vacation! The room and lobby were so spotlessly clean. The lighting inside and outside of the building was so attractive-inviting. The breakfast had a nice variety of items. Waffles eggs sausage pastries and even gluten free cereal Lighting was bright in and outside too!
Food was fine even if there were not too many choices. The location is perfect and it was close to restaurants and many other stores (Walmart). What disappointed me was the sofa bed sheet. It was not changed for a long time and when I open it, it was dusty and dirty. Besides that, I still appreciated my stay.
Hotel appears very new and is clean with a very friendly staff. Room was great - extremely clean bathroom. The only downside is that there is not enough seating for the free breakfast. Great location, right off the main freeway.
We have booked this hotel for our trip to Niagara Falls . It's conviently located right off highway and only 1.5 h away from the falls. It's clean , modern and staff is super friendly. Great variety of food for complimentary breakfast ( toasts , English muffins , scrambled eggs , sausages , potatoes, waffles , cereal ,yogurts and much more) . The pool is not big but super clean. I will definitely recommend this hotel to anyone .
Perfectly clean and maintained, friendly staff, great free breakfast in a spotless breakfast room. Also a nice pool and fitness centre. Was a great stay while commuting to Stratford (about 30 minutes). Would definitely stay again and recommend it.
We have previously stayed here a few times over the past 2 years, usually a few days over Christmas holidays and again the following summers for a few days. Always great service and clean rooms. Friendly and helpful staff
This hotel was clean, had bright and modern decor, with a large and comfortable room, There was a nice variety of restaurants nearby, providing more than the usual fast food service. It is set back from the road so no road noise, but easy access on and off the highway. They had good breakfast choices, including waffles and a latte/cappucino/hot chocolate machine.
I stayed at this hotel twice over-night when entering and leaving Canada this summer. Its location happens to accommodate my trip over-night stop really well. Its rate is cheap comparing with staying in London or driving closer to a hotel nearby Toronto. It is about 1.5 hour away from the Niagara Falls so you can wake up earlier to pay an early visit before the crowd builds up around noon time. This hotel looks new from every angle inside and outside. I suppose it has to be built recently. Its colorful exterior night looks weird from a distance. It is an unusual choice I have to say. Its interior looks more like Microtel than a typical BW. The room looks clean and modern, and the staffs professional. I am most impressed with the breakfast choices. It has more hot and cold items available than other BW. That includes egg omelette, sausage, waffles and potatoes. It has two coffee machines, juices, bread, bagels, yoguart and hard-boiled eggs. This hotel has relatively large sitting area for breakfast than other BW as well. There is also an indoor temperature controlled pool in a separate enclosure connected to the main building. Woodstock is not a big city and most restaurants close early before 9PM. So I would not arrive too late for a decent dinner. I do have issue using Discover card there during check-out. They took the card in my first stay but failed to do so the second time. Other than that everything is great.
This place was beyond our expectations. Extremely nice rooms, very new hotel, and the staff was very friendly and helpful. Rates were great and access to 401 and to shopping areas and food is fantastic. Had we known there was a golf course next door, we would have checked in sooner! Would stay here again if the need ever arises!
We stayed for the first time at this hotel and would recommend it to anyone! Our first impression was that it was very clean. The room was spacious, clean and provide a frig/microwave and coffee. An excellent buffet breakfast that had fruit, pastry, sausage, egg, potato, yogurt, cereal and a variety of juices. You can't go wrong staying here
This is one of the VERY nicest places we have stayed. The staff was friendly & helpful, the decor fresh & bright, the furnishings new & clean. The breakfast was terrific-eggs, bacon, sausages, potatoes, a waffle maker to create huge delicious waffles, fruit, yogurt, bagels...I could go on & on. The pool was a great place to spend time in the evenings. I would definitely (definitely) come back again & also recommend this hotel to anyone looking for a great place to stay for a very reasonable price.
Front desk staff, were amazing and so helpful. I couldn't recommend better service from a hotel. It was a beautiful hotel and if I am ever in that area again I would go back, just because of the service we received.
Stayed in a King bedroom with Half a kitchen. Reserved directly with the hotel. The receptionist was very helpful and pleasant. Check in and check out were very fast, staff was extremely friendly. We had stayed at the hotel when it was a Microtel, it has definitely been upgraded. We were expecting a studio type room, and were surprised that we had a separate bedroom. Room was spacious and clean. The wifi reception was good. Breakfast was included, lots of variety, which was quickly replenished. God value.
I recently had a family getaway at Best Western Woodstock what a hidden gem my family couldn't be more pleased with the staff, location and cleanliness of this hotel. Amy at check in was pleasant and efficient. Woodstock team was amazing throughout our stay and they were all super helpful. I'll definitely return and recommend to others!
This hotel is fairly new. It is clean and the beds are very comfortable. Everything about our stay was great, until we went down for breakfast. There was no milk, no eggs, no bacon, no bread ... I asked if we had missed the breakfast. They said "No" but were in no hurry to replenish the food. There was one man serving and cooking and cleaning and he was not moving very quickly. He showed no urgency nor did he apologize for the lack of food. The breakfast area is very small and could not accommodate the people that were there. So, if you plan to have breakfast, go early, or your patience will be tested.
Hotel was exceptionally clean and well taken care of, staff were awesome.. very friendly and helpful. Not just on arrival all staff in the morning and at breakfast. Grounds were beautiful.. Rooms were a good size and all rooms have a fridge and microwave. Would highly recommend if you are in Woodstock to stay there.
We stayed for 12 nights as visiting family in Woodstock. The hotel was very clean and the reception staff were friendly. However the hot breakfast was awful - kept warm from 6 30 till 10 - cardboard potatoes, sausages were not, eggs were an indescribable yellow. Even the continental had little choice and things ran out every day. As only one person was responsible for breakfasts for the hotel - which was pretty full - you can imagine how it was done on the cheap. Plus paper plates and cups and plastic cutlery. I would not return to this hotel and cannot recommend it - except for an overnight stay. Other niggles - room not cleaned on one day, pool over chlorinated, other little problems not dealt with as well as they could have been by staff. Expected more tv channels. For the price you would expect better food - I will look for alternative accommodation if I return to Woodstock in the future.
, General Manager at Best Western Plus Woodstock Inn & Suites, responded to this review
Thank you for completing the online review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 519-537-2320. Sincerely, General Manager Best Western Plus Woodstock Inn & Suites
This hotel is really well kept. When we were leaving in the morning, we rode down in the elevator with the manager and he told us this hotel was 10 years old. We couldn't believe it. Everything is in such good shape it looked like it maybe 2 years at the most. The rugs looked brand new, all equipment was new looking, the rooms were in great shape, no broken or out of shape anything. The breakfast was every bit as good or better than at a lot of the hotels in our travels and the price was a real good rate.
Breakfast waffles you make yourself are amazing. Great breakfast choices, not just toast and coffee. Very clean hotel. Staff are helpful and friendly. Huge parking lot. Nice pool. Needs a hot tub. Easy to access from 401.
first time in Canada, great hotel, great time in Toronto, CN Tower, Zoo and Jazz fest. This is on my list of to do again. The only problem we had was we were to far from Toronto. But at the end, I liked it that way
The hotel was amazing as was the staff. It clean, updated, beautiful rooms, well managed & good rates. It is located close to everything. Lots of parking. Breakfast was great. I can't say enough about the staff wonderful at ll times.
Went for 2 night at this hotel. Very clean and its right near many restaurants. Plus Tim Hortons is just around the block. Clean pool and good breakfast as well.Staff is also friendly . Good parking lot as well with wide spaces.
Check in was easy, front desk staff were friendly and they had fresh baked cookies in the lobby. The suite was definitely one of the cleanest and most comfortable rooms we've stayed in. The decor was very nice and everything worked perfect. The TV is pretty large and had many channels. The bathroom looked brand new although it was renovated 4 years ago we were told. The breakfast had a very good variety of food and drinks to choose from. We would recommend this hotel 100%.
Hands down best rooms, service and value in the Woodstock area. Absolute friendly staff who go above and beyond to ensure your stay is a comfortable on. 100% recommend to any and all traveling in this area.
Staffs are friendly. Rooms are clean and very comfortable. The rate / value is very reasonable. Will stay again for sure. If I must criticize then I will suggest better breakfast quality. I think they used egg mix instead of fresh eggs.
Have been here many times because of the staff, the service, the breakfast, pool, fitness room. Our room was great. Also has an outdoor lounge area. Hotel is also very easy to find, close to stores and restaurants. Has free parking in a large parking lot.
Pros: clean, friendly, amenities, parking, wifi, decor Cons: bathtub does not drain. You will be showering in a pool up to your ankles. I've stayed at many hotels and quite a few have this issue. Hope Best Western gets this fixed.
If you're going to be in the Woodstock area, this is the hotel to stay. The staff couldn't be friendlier or more helpful and make me feel like family when I walk in every week. The facility is modern and always spotless and everyone goes above and beyond to ensure you have a great stay every time. From food service to front desk to the cleaning staff. You won't find a better place to stay in the area!
We booked our room here as a one night stop-over between a folk festival and a funeral. We had a lovely mini-suite with comfortable king size bed and even mini reading lights at each bedside. Everything seemed very bright and clean. I would have liked healthier low sodium options for breakfast, but everything else was great, including the service.
Pleasantly surprised with quality & value. Staff are courteous and attentive. Computer workstation area very useful. Room assigned was handicap equipped (even though I am not handicapped). As a result work space around sink was sparse.. Will be my 1st choice when travelling thru area. Replacing my previous BW choice in London ON.
Better than most for the price. We're driving cross country so we're staying in a lot of hotels and we've gotten picky about what we want and how much we're willing to pay, this was worth the price. One of the better Best Westerns. Unfortunately the had an "extra" charge on my credit card that I didn't expect, apparently it's in the fine print and they'd don't disclose that at check-in. I asked at the front desk and they said it was for incidentals, it would have been nice if I'd known that ahead of time... The bed was comfortable, the towels were a good size. Breakfast offered a variety of food.
We stayed at this hotel for 2 nights during Canada Day. The outside of this hotel did not look great, but the room was large enough. The good thing for this hotel is location. It is located close to Niagara Falls and Skylon. The downtown was little far but still within a walking distance. .
Nice stay. Front desk was very helpful. Enjoyed the breakfast -yoghurt, fruit,cereal, waffles, muffins, pasteries, eggs ( little spongy), sausages and toast. Enjoyed the pool and there is a fitness area. Easy access to the highway.
This hotel is about 8 years old and was very well taken care of. I staff were extremely helpful and friendly. The room was very clean and the beds were very comfortable. I highly recommend this hotel.
We love staying at this hotel. The staff at the front desk are very friendly and helpful. We take part in the World Crokinole tournament that is hosted in Tavistock Ontario each year & we find this hotel is about a 15 minute drive away.
we arrived at this hotel on Monday june 26 2017 at about 3:30 pm our room was ready on the first floor room 106 the 4 piece bathroom was on our right then 2 queen size bed were next to the bathroom wall with one night stand between the beds a very silent heating airconditioner was underneath the bed room window a tall double door closet was in the corner then the dresser with the tv on top the fridge underneath and to the left with 2 double drawers next the beds were very comfortable and the room was spotless this hotel had 3 things the other bw hotels did not have when we returned to the hotel around 9:30 pm a family was just checking in and they asked where they could get a coffee the receptionist told them the breakfast room which was next to the reception area had a coffee machine which was available 24 hours that was a first the 2 nd was this hotel did not provide any breakfast trays when I asked they never had any breakfast trays this hotel was built 8 years ago with bw taking over 4 years ago with the present owner taking over 2 years ago the staff would bring this matter to the owners attention when bw corporation check the franchise qualifactions the breakfast trays are not of the list to be checked it was rather inconvenient to get your breakfast the coffee and juice were on your right so you get them first and find your table next across the room was the toast sausage rounds bacon cheese omlet all on a 6 inch paper plate the 3 rd was the invoice at checkout the bill was $111.00 on my visa with we got home I checked my visa the next morning and the amount shown was $181.00 an increase of $70.00 when I phoned and ask why the answer was if we had a party the $70.00 was to cover any damages I gues that was of the student riots they had in London sever years ago the extra was removed the next day inquiring about the 3 unusual items mentioned above the answer I received that all bw hotels do that, the answer to that statement was a definite no . overall the stay at bw Woodstock was enjoyable and easy to get to with a large plaza less when 2 miles from the hotel with all your fast food restaurants there and of course a walmart
This is my go to when I visit the Canadian Baseball Hall of Fame in nearby St. Marys. Stayed here for the first time in 2016 and easily booked again and will book again for my next visit. Easy to get to, great staff, great free breakfast, easy to get to St. Marys and plenty of good places to have dinner nearby.
I stayed at this hotel just for 2 nights while there was a tournament going on in Woodstock. At times there was loud noise in the hall and in the room above but it did not really affect my sleep and my comfort.
My husband and I had a fire back in November and we had to stay for over a week. Best service, wonderful clean rooms, very spacious and great customer service. We send all our guests to Woodstock BestWestern. They never disappoint us.
great hotel, awesome location for our needs . clean and weel organized rooms with storage. Pool was an added bonus as it was a heat wave during our stay. Will definitley be staying here again if we are out this way
We were hosted at BW Woodstock for 3 nights and we thoroughly enjoyed our stay. The staff was helpful and the rooms are very clean and modern. Comfortable bed and great tv's. A highly recommended place to stay.
...however we look forward to coming/staying here when we visit as much as seeing the grand-kids...and its a lot quieter too!! This time it smelled like Grandma's house as the scent of fresh baked cookies welcomed us in the lobby...and they tasted even better. Clean,well equipped, and best of all...a good nights sleep. A rarity at most motels. " I'll be back!!"
Right from the start the front desk staff were so friendly and accommodating. Beautiful, comfortable room. Small lounge at front desk to buy a beverage after a long day of travel was very welcome. Comfortable room and breakfast in the morning.
Beautiful, clean rooms and very comfy beds. Breakfast, standard, nothing spectacular, but staff very friendly. My daughter liked the the outside of the hotel was lit up with pink spotlights. It was a tad farther off highway than usual hotels but great rate/stay!
this best western was great.the room was fantastic, it was the junior suite on the ground floor .My wife was impressed that there was a small day bed in front of window that you could relax and read a book while laying down on it room was super clean.The full breakfast was great with a wide variety of items to choose from both hot and cold .Will definitely stay here again
My wife and I stopped here on our way home to Ontario. I'm a firefighter and they gave me a discount because I am. The room was very clean . We had a very comfortable bed. In the morning breakfast was included.
Very attractive and comfortable room. Staff was wonderful - friendly and caring. Several of my family members were staying here for a funeral and the staff was great about making sure we were all in touch upon arrival. Apparently, soccer moms had cleared the bar of all but beer in the previous coupled days, so couldn't get a glass of wine lol
Every aspect of this hotel is very good. Location, staff, breakfast, information and a helping hand etc. etc. Will definitely stay here again! Very close to many restaurants and other amenities. A great alternative to staying in Stratford if going to the festival.
Very clean and comfortable. Staff very nice and accommodating. Nice lobby and pool area. Good Wi-Fi. Restaurants and Walmart very close. Right off highway- easy to find. Would stay here again if in the area.
This is a nice place. While rooms are far from new, beds are great. The staff is very kind. Free coffee all day, cookies in the afternoon. Recommended for a business stay. Laptops are available in the business corner as well as a printer
Another good stay at the Best Western. We stayed here while visiting family in Stratford. This location was right off the highway and fairly close to our location. The hotel was clean and staffed with friendly people. The restaurant was also reasonably priced and enjoyable.
Very friendly staff. Excellent rooms,clean and the window lounge was perfect for a little downtime. Pool was nice also. Breakfast was very good compared to other places we have stayed. Would recommend to anyone going down this way.
From the moment you check in, you feel you are the reason that staff are here....very attentive prompt and polite.... This is obviously a very new location with a great view, close to 401, shopping and restaurants....and nothing but peace and quiet..... Just perfect....
Great service and excellent rooms. I always enjoying staying here. The staff is very accommodating and the rooms are very clean. The hotel is located away from the 401 hwy on a quiet street. They look after me well!
A++++ no complaints - all was great. Had to check out a few days early due to a schedule change and staff was most helpful making this happen. Will stay here again on business. Only dislike was the entrance doors into hotel with large baggage. The dual door system was a challenge but I realize in the winter it helps maintain heat in the lobby.
spent the night here on a business trip it was very good easy to get to off the hi-way staff where great the rooms where very nice clean and spacious I would stay here again. the hotel is located in a very quiet place had no disruptions and was close to the main amenities of the town
Was a little disappointed with the restrictions due to booking through Expedia. We try to use Best Western when possible. But want the opportunity to upgrade or get better prices if available. As regular customers and preferred travellers we would like to receive the best price, discounts or upgrades when available.
Very clean hotel. Very friendly staff! Had a great stay here! Pool is in a nice room with windows all around. Rooms were very clean and the beds super comfortable. Requested late check out which was readily available.
My wife and I were finally able to take some vacation time off from work, and I wanted to plan a little getaway for us (along with our two-year-old daughter). While looking through all the hotel options, I was extremely happy with this Best Western in Woodstock Ontario. The online reviews were amazing, the location less than an hour from home, the amenities were plentiful especially the full size heated pool, but what sealed the deal was the King Suite with the Full Kitchenette. I figured it would be nice to go swimming with the family, cook a delicious meal for my wife and daughter, then cozy up together for the evening. I booked online directly through their Best Western website for a King Suite with a Kitchenette, confirmed the booking with a credit card payment, and promptly received an email confirmation with all the correct details and room information. Check-in went fine, but when we arrived to our room, it was not the room we booked. Instead it was a downgraded room with no kitchenette. It was much smaller and instead of a kitchenette, it had an extra bathroom (which was not needed). We call down to the receptionist to let them know about the issue. They said it was the room we chose. When we showed them the confirmation email of the actual room we booked, they blamed it on their website and said we should've called the hotel directly to book. They told us to call Best Western customer service, which confirmed our actual booking for the King Suite with the Kitchenette. Customer service couldn't do anything about the issue, instead just argued over the phone with the hotel as to whose fault it was (the actual hotel for not updating their system, or the website for showing wrong information). To make matters worse, this room was still available on their website to be purchased even though in actuality it wasn't available at the hotel!! I feel the hotel made a mistake and gave our room away to another guest who called them directly, then bumped us into a downgraded room after noticing their mistake. The hotel never contacted us to let us know our room was no longer available. If they had, we would've booked on a different night or at an entirely different hotel. We were told by the front desk staff that this happens all the time. They overbook certain rooms and hope the customer will stay with them anyway, therefor the hotel will profit in the end. This is unacceptable. To rectify this issue, the general manager offered us a 10% discount in the downgraded room. This was his only and final offer. We refused the offer and chose to check-out within two hours of checking-in, all of which we spent wasted on the phone with both the hotel and Best Western customer service. They mentioned not charging us for checking-out and made it sound like they were doing us a huge favour, when in fact, the entire thing was their fault and they couldn't make it right. Front desk was very argumentative, speaking over us, would not listen to the issue, and kept deflecting the blame. Even leaving at one point in the middle of our discussion to go check-in another customer who had just arrived (even though there was another receptionist at the counter). The customer overheard our conversation and was kind enough to let the receptionist know that he can wait a moment for her to deal with our situation first, but she simply ignored his comment and kept helping him anyway. It was quite unbelievable. The general manager stayed in his office the entire time and never came out to see us, or even apologize. I'm sure when things go well and customers receive the room they actually booked and payed for, then things are great. It's when things go wrong, the true colour of the company/employees/management comes out. The way they chose to handle this situation was quite unbelievable. The customer service we received both from the hotel staff and over the phone during this fiasco was horrendous to say the least. We will never book with Best Western again.
, General Manager at BEST WESTERN PLUS Woodstock Inn & Suites, responded to this review
Dear Allan Thank you for writing the review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the review you gave us to implement improvements to ensure our seamless online booking, we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 519-537-2320.
The hotel was located in an location. The complexl is very well maintained. I must say that rooms are decorated with taste. As for the beds they are extremely comfortable. To complete you stay, friendly the staff is extremely friendly and are happy to have you in their hotel.
clean, well appointed room. comfortable bed. 1 hour of pool time for adults only and pool temperature was good. Would like the pool to be somewhat deeper for swimming and exercises.. breakfast was good as well as nutritious selections. Parking - lots of spaces.
This modern , spotless hotel, offered us a large room with a bay window seating area, nicely furnished room with extra outlets for charging electronics and USB ports by the bedside. The bedside lights also had a special personal reading light for each side of the bed. Our room was quiet and we had access to temperature control. A full hot breakfast buffet was included. . The staff were friendly and efficient. The only negative would be the flimsy plastic utensils we used for breakfast. Thank you for the personalise service of Anne Marie who appeared with metal utensil and a pen for my Suduko!
Got there at around 7:30 pm and was immediately impressed with the exterior appearance and lighting. Guy at front desk was very outgoing and accommodating. Great room and good breakfast. Great morning staff!!! Would definitely go back!!!
We stopped at this hotel on our way up north to visit family. The hotel was very nice and the staff friendly. The outside of the hotel was nice and well kept. The rooms were clean and new ,everything was in working order.
Six of us stayed there for business from Monday to Friday for six weeks. Amazing and clean! Tried another hotel in the area first but didn't compare. Beds and pillows are extremely comfortable. The staff made the stay that much more enjoyable. Erin and Taz are above and beyond what you would expect. Extremely helpful, patient and friendly. Will definitely come back. Thank you Best Western!
I had stayed there for couple weeks due to work and I must say it was one of the best stays I ever had. The stay was great, the rooms were comfy. Had a heated pool great for the cold weather. Complimentary hot buffet was great! Lots of great choices.
Needed a quick night to sleep before a long drive the next morning. Had a great room, clean and quiet, and great breakfast in the morning. Tons of parking and very convenient to the highway, great fitness centre and pool. Breakfast was very filling and provided many options.
They have great service we found. Once our plane was delayed getting into Toronto (after 2am), so we couldn't get a rental car to Woodstock. The BW Suites didn't charge us for the 1st night which we had booked and let us come in at 8am to rest up. Amazing!!
We liked the fact that this hotel was back off the main road. Very clean. Close to a large shopping centre.Wonderful ladies working the breakfast. The breakfast had a good selection. Would definitely stay there again.
We stayed for two nights for a hockey tourney. The staff went up and beyond ensuring that we enjoyed our stay at the hotel. We appreciate the patience with our hockey girls and giving us space to enjoy our time when not in the arena for wind down time, pool time, pizza party and some cards in the dining area. By far the best experience for a hotel stay during a hockey tourney. Jennifer Mulville, Cold Creek Comets.
This seems to be a relatively new facility and as such all the public areas and my suite were in great shape. Clean, well thought out, anticipates your every need. Check-in was quick. Professionaly handled with a good sense of humour. Room rate was very reasonable. Lots of free surface parking. There is a lounge serving wine and beer but no restaurant. There are many restaurants relatively nearby but not within walking distance. The shower bath was a touch small but since there was just me this was not a problem. A lot of thought went into the design and layout of my suite. Outlets and lights were plentiful and well located. None of that thing we've all done where you had to move something and stand on your head to get that one extra device plugged in. If you're one of those people who use your smart phone to go to sleep and wake you up the USB ports by the bed are a nice touch. Linens, pillows and towels were plentiful. Towels could have been a bit bigger but they worked. After a restful night's sleep, hit the standard business breakfast bar, get some nice coffee, quick friendly check out and you're good to go. I would enjoy staying here again and would recommend this hotel.
We stayed on Monday Thanksgiving night. Checked in, were given a room #121 on the first floor next to the laundry room. Asked to be moved, got to #217 and this was directly above the laundry room. Our previous stay was the same, very noise and were told it wouldn't happen again. It was late, we were tired and didn't want to move again, but had a very restless night. The Clerk at checkout should have checked the Hotel Map and would have seen that the room was above the laundry room. We were also charged extra as we went from a queen to a king and were not offered any reduction or credit for the next time. We have family in Woodstock and always stay at the Woodstock Best Western Plus. The last two times have been very disappointing. We will be going again the beginning of December, and if things are not up to snuff, we will frequent another Hotel in the area.
Spotless with very friendly staff and a good continental breakfast thrown in. Good chain restaurants nearby and easy access to 401.Found by chance but will use again. What more could you want? Highly recommended.
Stayed here on our way home from visiting Eastern Canada. Very easy on and off highway. Reception staff very pleasant and welcoming. Room was very clean and inviting. Lots of pillows on the beds ,mattresses were comfortable. Breakfast was fine but we looked forward to making one last stop at Timi's before heading to Illinois. There were several restaurants close by but not within walking distance. There was a pizza delivery service available . Definitely would stay here again and would recommend to family and friends
We arrived at the hotel around 8:00pm and it was very dark. The hotel is off the Main Street so it's very dark. The lobby is very small and we were checked in quickly. The room was very nice and modern and you could tell that it was new. Unfortunately the bed was one of the most uncomfortable I've ever had and as a result I slept very poorly. We didn't make it to the free breakfast. I grabbed a quick coffee and that was about it. We were eager to check out and be on our way. Overall the hotel is nice for a stopover but I don't think I'd stay again just because of the bed situation.
It was a last minute choice, but a very good one.. The employees are very nice and helpful. The whole place is very clean. The room was perfect. They have a small, heated pool and gym. The free breakfast was the nicest so far I've seen and eaten so far in a hotel. They have warm food too and the waffles are delicious according to my friend. :) The lady who works in the kitchen is really nice. Once she found out that I can't have regular bread, even offered gluten free one. The internet worked well. We would return anytime. ????
We stayed her while traveling through from Stratford to Toronto and Niagara. It's a bit out of Stratford, but we were well on our way to Toronto the next morning. Fairly new hotel with all the expected amenities. Clean rooms, friendly staff, free parking. What else do you need?
What a great hotel! The rooms are wonderful. The lobby is welcoming and spacious. Staff is helpful and friendly, and it's cheap, and includes breakfast. You can't go wrong. We paid $87.00 with taxes, and there were cookies in the lobby as well as the breakfast.
The employees are fantastic, happy, helpful & caring! These employees are extremely polite & go out of their way to help you. The room was exceptionally clean. The included breakfast is phenomenal. The hotel is well placed. It's only minutes to go downtown. There are many restaurants that are fantastic. I recommend this hotel to all of you. Enjoy!
My wife and I stayed here one night while visiting Woodstock. This hotel sits on a hillside just off the main street. It appears to be quite new with a lovely indoor pool and weight room. The room is large and the bathroom is well appointed (with a fan). A fridge, good TV, desk, ironing board, etc is included...everything you need. The free breakfast is hot and while not spectacular is quite sufficient. The hotel is spotlessly clean throughout. My only complaint (and it's a small one) is the air conditioner has a small rattle in it on low speed which was a bit annoying at night. Otherwise our stay was perfect. I would highly recommend this hotel to visitors to Woodstock.
It was a very nice room and everything was clean and new. The window seat was a pleasant addition. The staff was friendly and efficient. It was just the right place to overnite on our way to the airport in toronto. The breakfast was very good.
Woodstock is centrally located in SW Ontario and is convenient to a number of places. The hotel is close to many restaurants and has negotiated discounts with many of them. The hotel is clean and comfortable and the staff very friendly. Several small individual rooms have been converted to suites. The additional room is very much appreciated.
Visited our grandson for two nights. Excellent check in. Very clean and modern. Room was great. Staff was very helpful. Breakfast was great and Ann Marie,the breakfast attendant went above and beyond. Certainly an asset to the hotel. Cookies,home baked,in the lobby was a welcoming touch. Smoke and pet free. Close to 401 on ramps and downtown. Enjoyed everything.
The room was well kept and the personnel very professional and attentive. There was a small problem with what smelled like cigaret smoke in my room but may not have been and the staff addressed the issue, clearing the smell immediately. Another time I went out and left my hotel key in the room, there again the staff acted promptly but carefully, making sure my claim was genuine. This hotel makes me feel safe. Excellent staff and good protocol.
All was good. Loved the room layout. I loved the window seat.Great friendly staff with obvious pride of their work.Location was good close to many conveniences. I would definitely tell friends of this place and intend to return. Also loved having those fresh baked cookies when returning from our daily outing.?? Hope to find time to use pool next time.
A very nice stop over close to the 401 for easy access while travelling. Rooms are not huge but very comfortable with great beds and televisions. A smallish bathroom but very decent shower and good towels. Ample breakfast. Stayed here 3 times.
Very nice rooms. The double queen room had a window seat with cushion - nice for reading, or if you have guests to the room. Excellent beds. Bathroom nicely tiled. The staff are trained to multi-task so anyone in uniform might check you in or out. Breakfast bar featured waffle maker. Good coffee, selection of cereal, juices, breads/muffins - open till 10:00 on weekends. Would stay here again!
This hotel was very clean. The room was fresh and the beds were very comfortable. The linens were impeccable.They even provided a clean sleeve for the TV remote! The staff was friendly, polite and helpful. The breakfast was delicious! This hotel is 8 years old and we thought it was brand new! Highly recommended!
i called and booked my room. We had two adults and one child (16 years old). Gave all the info to, Iran, the person answering the phone. She quoted it at $149.00 for a room with a king size bed and pull out couch. When I said that I was a CAA member, the price was reduced to $142.99. When I checked out, the price of the room was raised to $151.99 (and it was the manager who checked me out). When I complained, he said that sorry, that was the price. On top of that, I just read in the CAA magazine, that BW is supposed to give AT LEAST a 10% discount on the room. I didn't get the discount...and it was more than originally quoted! BEWARE to all staying there....they seem to charge what they want upon checkout!
Family party of 5 including 2 children. We were able to have 2 Jr King rooms next door. The grandparents had one child and our daughter kept the other. Small but nice indoor pool loved by grandson. Great for unwinding after long road trip. Very clean. Excellent expanded continental breakfast enjoyed by all. Would recommend to friends & family
The entire hotel experience was super. Great staff, clean rooms, central location. The breakfasts were always plentiful and hot. The pool was clean and the hotel overall well-maintained. We recommend it highly.
This hotel is a perfect pick for anyone visiting this area. Newer and very fresh and contemporary, the double queen room was large and a terrific deal at $85.00. Indoor pool, a small lobby bar, great hot breakfast, it's the idea spot for a visit to Woodstock. Plenty of restaurants in the immediate area with a discount card from the hotel, close to the highway and area businesses, you can't go wrong with this Best Western. It as the best! Highly recommend.
Clean! The shower looked brand new and the tub was slanted back so when you lie down in the tub it's comfy. The beds were nice. The room had two queen beds, mini fridge, and microwave. A/C was working great. The only thing was the walls were thin and I could hear my neighbors a little. However, with the friendly staff and the comfort and how dead tired I was, it didn't even matter. It was 935pm when we checked in and the lady suggested my daughter could swim for 20 minutes if she hurried. This made us both happy because that was very important for her. Oh, and the price was REALLY good!
Scarest night of my life. Someone had entered our card secured/locked room. I was staying with my husband and 1 yr old daughter. This happend at 3am...went downstairs to put in a formal complaint. Explained we were leaving as soon as we packed everything up. Manager contacted us and called me a liar. Worst customer service ever. I will never EVER stay at any best westerns ever again.
Spent countless nights at this BW location over the past 2 years. Each time its perfect. Great staff, Great decor and the beds are perfect! Will continue to recommend and stay here each time I possibly can.
We stayed at this property this past weekend while in town for a softball tournament. The hotel was outstanding and the service was above and beyond. Taz at the front desk went out of her way to make sure we were able to get early check in, made a few room changes so my group was more comfortable and had such a great attitude about all of my unusual requests. The rooms were spacious and very reasonably priced and breakfast was really good. The hotel was close to restaurants and shopping and easy to find. I would highly recommend staying at this hotel, and again cannot say enough nice things about the staff, Taz in particular.
We stayed here back in March 2016 and were very impressed. We again found ourselves in the Woodstock area and gladly returned to this BW+. It's just a fresh, welcoming, squeaky clean place to stay with a much better than average breakfast venue.
The hotel was affordable, modern and clean. Our room was spacious and worked perfect for parents traveling with small children. The staff was friendly and helpful. Our kids loved the pool. It is located near many restaurants and stores. We would definitely stay there again if we were in the area.
We chose the hotel based on Trip Advisor ranking and we were not disappointed. We had 3 rooms for 1 night.Every room had long-wide window seats that a child could sleep on. One room was the 2-bedroom suite for a family of four; for them it was a wow experience. Friendly and helpful staff. 10%-20% discount at nearby restaurants. Rates VERY reasonable. Children used the pool. Free wi-fi Only issue for me was the hot water was not very hot.
This hotel was very reasonable. We stayed three nights got a special rate. We stayed here as it was close to Stratford and we saved money as hotels in Stratford are more expensive. The breakfast was included and had wide variety to choose from including a waffle maker. Complimentary tea and coffee any time day or night. Front desk and breakfast lady very pleasent. No hot tub but we knew that when we booked. Only suggestion is for them to upgrade the TP for softer one. Would definitely stay there again
Travel with husband, young adult daughter and her boyfriend. Booked the two bedroom family suite which included kitchenette, living area and separate baths. Enjoyed the breakfast and pool. Great stay.
We had a super positive experience from our arrival right to our checkout. The hotel seems modern and new, as well as being very clean. Staff was friendly. Price was ideal. Breakfast was hot and plentiful - much more than your standard continental breakfast. I'd return here and recommend to others.
The staff are very friendly and helpful. The room was a nice size, clean and had comfortable beds. Large choice of items at breakfast which is included in the room price. The hotel is close to Highway 401 so easy to get to for a quick layover.
It's somewhat off the beaten path, easy to get to off the 401, and yet in a very quiet area. The hotel is relatively new, with a small pool, fitness area and a dedicated area for breakfast - which is kept well stocked during the morning, and is a cut above most hotels that provide a free breakfast. Check-in fast and efficient, staff pleasant. Would recommend.
Booked a room here as I was coming up for the recent Canadian Baseball Hall of Fame inductions. Price was great, room was even better. Great location, easy to get to and easy to get to St. Mary's as well. Room was very clean and comfortable, free breakfast was good, enjoyed the pool as well. Will definitely book here again for future HOF trips.
The hotel is in an amazing shape! Everything is new and look so great. The room smelled nice, but not strong. The mattress and the bedsheets are of very good quality, the room is very spacious. Internet is fast, TV is good. And it is very close to the highway.
I smelt gas in my room went to the front desk and was told by the manager several times no I wasn't , feeling maybe that I didn't I went back to my room and yes I insisted he call the gas company .. There was a leak and yet I was treated like I created the problem . I have stayed at this hotel since it open 3 sometimes a year , so to be treated this way after finding that problem is very unsettling I will not be back
An OK property conveniently located adjacent to Highway 401 in Woodstock, Ontario. Would benefit from better soundproofing and a wider choice of TV channels. In-room Director needs to be updated. It contains details of an in-house dining room that no longer operates.
I vsited this BW Hotel 4 years ago (it was another brand in that time) - and it is still a very good place to stay. Friendly staff, nice clean rooms, good internet, nice and clean pool, good breakfast with changing hot items. I felt very well (again).
Stayed here twice in a week: 1st time as a couple, 2nd time with our children . This smaller hotel is quiet, clean and comfortable. We enjoyed the pool and the breakfast as well as the decor. We appreciated the adjoining rooms and the efforts the hotel staff made to make us comfortable. We are planning another stay in July.
Just returned from a fantastic 2 week stay at this very accommodating hotel, can't thank the staff enough for there hospitality, the rooms were cleaned and kept immaculate daily, everyone was so friendly, Taz, Michelle, Amy, Lecia, Shelley, and others I can't remember all put themselves out to help with our requests, my wife has family in Woodstock and this was an ideal location for us, Toronto by train from Woodstock station which is only a 5 minute drive from hotel was a great way of getting into the city, breakfast was basic but satisfying, the breakfast team were brilliant, everything was kept stocked up,cereals, waffle maker, scrambled eggs, bacon, sausage, selection of pastries, toast, everything you need to start the day, coffee and tea available all day and night, totally recommend this hotel for business or leisure, we will definitely be back, once again Thankyou to all staff.
We arrived here after an 8hr flight to find the hotel was full with 3 lacrosse teams in! Despite that we had a great night sleep. Very comfy bed, quite location, ac worked well and lady on reception very helpful.
The hotel was very clean and welcoming - rooms were beautiful. Friendly staff and convenient location. Breakfast was included but was nothing special (regular continental breakfast). Gym facilities were not air conditioned and it was VERY hot!
I found and booked this hotel through the information I received on Trip Advisor. The price was extremely reasonable, the rooms are modern, very clean and quiet. I booked the room along with breakfast. I must say for a small eating area I thought perhaps we'd get toast and muffins, however, I was pleasantly surprised to find they had a variety to choose from including scrambled eggs, sausages, various breads (English muffins, white bread, backed), also a waffle maker for fresh waffles, muffins, yogurt and small pasties. They also had a selection of fruit, juice, coffee and tea. Perfect for a quick bite! The staff was very pleasant and helpful. Pack your bathing suit and workout gear as they also have a small exercise area and pool. I'd certain recommend this location to anyone.
I wanted somewhere to relax and catch up on business. Lots of good restaurants near by. I loved reading on the chair under the window. The area was quite. Nice view of the golf course. Very relaxing. Good internet allowed me to catch up on work.
Couldn't have asked for a better stay. The hotel staff (especially Taz at the front desk) were friendly and professional. The rooms were clean and up to date. The amenities were great, and the location is near pretty much anything you could need. I highly recommend this hotel if in the area!!
This best Western is a great place to stay. Room was very comfortable and clean. Staff were friendly and helpful. The location is close to lots of restaurants. Go to Dean Michaels (which is very close) for breakfast. It costs a little more but it is well worth it. I would stay here anytime.
Super nice hotel ,very modern,comfy beds,great breafast,overall stay was excellent. We choose Best Western Plus whenever the location and price is good.The staff is very helpful and attentive to details which made our stay even more enjoyable.
Did a one nighter with the family, in town for a family function. Hotel is super clean, with a very modern lobby and fresh modern rooms. Bathrooms basic but very clean. On that point the only negative thing I have to say, the rooms are noticeably small. But if you want to party with friends you can use the lobby area that has a bar in it( not sure of the hours or how it works, didn't use it.) There was a hockey team having a gathering when we stayed and we were the first room in the hall adjacent to the lobby, but with the door that separates the lobby and the rooms and maybe good insulation we didn't hear a thing. Nice pool that the kids used with a hot water rinse shower right on the pool deck(handy). Breakfast was very good with all of the usual continental foods including hot items, eggs(not the best) ,sausage, waffles, toast. The staff working the front desk and breakfast area were fantastic. Location of the hotel is also good, not too far from the highway and not in a busy part of town, a strip of restaurants is only about a 3 minute drive away. Definitely recommend.
just what we wanted, priced right, room was ready early which made it better for us. Our family was close by and we met at a close restaurant for a nice dinner. Woodstock is a nice town, mall within walking distance.
Great location, excellent up to date and clean rooms all at a reasonable price. Room decor was surprising at first glance. Quite a bit more than expected from a BW. Seating area under the window was a nice touch. Breakfast was par for this type of hotel and had most everything you need considering it was included in your rate. I will be back.
I rate my stays by the mattress. This one was great! I would highly recommend this place. Check in was good. We were too tired for breakfast so it is not rated! Place is quiet even though next to highway.
We arrived late in evening and we were greeted by lovely front desk staff (Taz and another lady). We were given a room on the first floor which was clean, with a modern décor. Our room had 2 queen beds which did not leave much space for anything else. It was a tight squeeze getting my suitcase from the door; pass the beds to the closet. The bathroom was also tight on space... water pressure and temperature was good. Our friends who also stayed in the hotel upgraded a 2 bedroom suite, which had a larger fridge and small stove, but did not come with much else (no cutlery, dishes, etc.). The suite was spacious and homey enough for the two night stay. At one point we comfortably had about 8 people in the common room. We stayed for 2 nights. A standard hotel Breakfast was included; it was the standard cereal, bagel and waffle maker. There were some eggs and sausages however they were gone by the time I got to the eating area by 9:30 am each day. There are a few chain restaurants within less than a five minute drive and in few dinners down town Woodstock in case you want more yoghurt and bagels. Or bring your own there is a mini fridge and microwave. Hotel lobby was clean and seemed newly decorated. Staff throughout the hotel was friendly and helpful. The pool is smaller and great for pool fun but if you want a work out use the gym. Our room was on the first floor just down from the pool area. When we were walking towards our room, I could smell the pool cleaning products. I worried that the smell would be in the room as well; however that was not the case. There was no odour from the pool in the room. For that matter there no extra noise resulting from people walking to and from the pool. The location of the hotel is great about 5 minutes from the highway, which is great if you are just stopping for a rest on your journey. Pros: Staff, cleanliness, location to highway, Pet free, Wi-Fi worked well Cons: Tight space, room lighting is poor when trying to put on make-up (only an issue if two people are getting ready at the same time). Streets around the hotel are not pedestrian friendly, no side walks in the immediate area.
My sister and I were returning from vacation in Virginia and decided to go through Canada to get home. I found this in the AAA tour book and we decided to stay here as we were tired and it was close. What a wonderful hotel! The room was beautiful, the rate was reasonable, and the staff was great. AND we got a very good breakfast here! I would give this an A and a highly recommend. We will be traveling through Canada again in October and plan to stay here again.
The hotel is nice and reflects pictures you have on internet. Only the breakfast that needs to be improved. The breakfast does not reflect the status of the hotel. The personnel is very kind and helpful. The hotel is well located and very calm.
The pool was small but clean and well maintained. No movie rentals available. No restaurant or bar. All food is provided by external delivery. There are a dozen good restaurants within a 5 minute walk.
Our stay was totally positive - no room for improvement. In fact, we are cancelling our reservation at another Best Western Plus that does not have great reviews and booking here again on our way home.
The staff were extremely welcoming and helpful. The lobby is very nice and the cookies superb! They had a bagged breakfast ready for me since I had to check out at 5 am. I would definitely stay at this hotel again,
This Best Western offers everything that you could possibly need. Staff is excellent, accommodations are the best, information of the area excellent. We have stayed many times at this Best Western and will be returning soon.
hotel was beautiful inside and out, the wait staff was very helpful and friendly. the room was very comfortable,. my family and i really enjoyed are stay there.... the hotle was very easy to find off of the highway and there were plenty of surronding stores and resturants in the area of the hotel.. the pool was very clean.
Once again a nice stay in Woodstock Ontario, getting my usual room really adds to the coming home feeling of my stays there. Everyone were very helpful and professional. Cleanliness and the general new feeling of this hotel is great.
We usually try to stay at a Best Western Plus when we're on the road because there is a 'standard' that you come to expect. (And BW has an excellent rewards program) The Woodstock BW+ far exceeds this standard. Everything feels brand new, squeaky clean and modern. A friendly staff and great location adds to the positive experience. There is a nice indoor pool and exercise room. There is no restaurant on site, but there are dozens of eateries close by, as well as many that offer delivery. We'd stay here again in a heartbeat.
Modern hotel in quite good location. Parking lot was big enough for bigger cars and there was always space available. Breakfast was quite good and enough food choices. Hotel staff was very helpful and nice. I can recommend this hotel.
Our second stay here to attend the Woodstock Toy Show & to just get away for a couple of days. Very nice, nearly new, very clean, quiet hotel. The staff are especially helpful. We will certainly return.
A very pleasant 3 night stay in a very clean modern King Jr. suite which accommodated our needs perfectly. Great TV, fantastic picture, can watch from desk or sofa or bed. Ample space with sitting area and small dining table. Really well designed room with nice art work and with a cute and handy window seat covering ventilation unit. Extra pillows in closet. A very good breakfast with options for every appetite and a very nice lady keeping everything clean and stocked. Smallish bathroom but everything else was so good I hardly noticed.
Travelled with a group for a girls basketball tournament. Service was excellent. Front desk employees were friendly and welcoming. The lounge was a nice, comfortable place to hang out for both the parents and the kids. The swimming pool has an abundance of natural light and was enjoyed by some of the kids. The gym had everything you would need. The breakfast had sufficient hot and cold selections. The people working in the breakfast area were friendly and kept everything clean and well stocked. I would not hesitate to recommend this hotel to family or friends.
Hotel looked very new. The room was very clean and we enjoyed the room design, with a Chaisse Lounge built into the window frame. Would suggest arriving early for breakfast if there are any sports teams in town - hot food at breakfast was scarce, although the rest was good.
I don't stay at Best Westerns very often but was quite impressed with this hotel. Very clean, looks and feels like new with modern styling. Beds were comfortable, flat screen TV was good quality. Only small gripe was the breakfast was ordinary. Yucky powdered scrambled eggs and no fresh fruit.
We stayed here because 1) it is a Best Western and 2) it was close to a family gathering. We needed an early check-in and got it. After the family obligation the wife and I return to the hotel and unwound in the lounge area and the internet area. The lounge is in the front entrance/reception area so not big on privacy but beer and wine were good.
When in town visiting family for Christmas this is our hotel of choice. Stay Christmas night and always find front desk clerks very friendly. Rooms are super clean. Bed is comfy! Bathrooms could be larger. For two people are OK, but with a family would like more room. Vanity space is at a premium. The only tiny problem, was the lady at the front desk did not mention their free breakfast to us. Fortunately from staying there before we where familiar with it.
I have stayed at this property two out of the last six weeks for work. I am typically a Marriott or Hilton girl but this is my client's preferred location. Let me say that I have been very pleased with both of my stays. The staff is always extremely friendly and accommodating. The rooms are comfortable, spacious and clean. There are many options for dining less than a mile away, as well as a super Wal Mart and several miscellaneous stores. There's also a hospital right there (should the need arise). I may not be a Best Western girl as a rule but I will ALWAYS choose this property when in the area!
This has to be the best hotel we have stayed at this year of all the tournament hotels we have used. Clean, comfortable, reasonable and a lovely breakfast included! Our first game was at 8am in a town 40 min away and the staff accomodated us and had breakfast ready for 6am so we could eat and be on our way...how lovely is that?! Very nice staff and just a lovely stay. Would go again in a heartbeat!
Its always good to be back at this hotel. For the first however I did not get the same room as I had in all my other visits to this hotel, a bit of a letdown since that really added to the coming home feeling of my visits there, but nevermind good to be back and I hope I get my usual room going forward.
The accommodations were clean and very comfortable. The staff went above and beyond the call to ensure our stay was enjoyable. There wasn't anything that we requested that wasn't attended to with a friendly word and a smile.
I've stayed at Best Westerns coast to coast in the States and all across Ontario; this is arguably the cleanest, freshest, nicest, and quietest there is. Outstanding in every respect; once I was comped a suite, this time we selected one, and for an extra ten bucks or so it's a real experience. Frankly, I was in my thirties before I lived in a place this nice. We will absolutely keep this our first choice in the area.
We were traveling from Ottawa to Halifax. I stop after midnight at Woodstock Best western hotel. It was a proper location to me over night staying after along driving day. Hotel was clean and warm. They offer swimming pool and Gym as well. BEDROOM was specious, bathroom was wide, clean and nice towels. Size of mattress is considerably large. All are clean. Only problem to me was Pillows are too thick. Frankly I couldn't sleep in deep. I may recommend you to ask a slim pillow.In room free Wi-Fi Hot breakfast is serving which quantity and quality was good. Staffs were polite. I can stay in this place again.
Stayed here 1 night whilst in Ontario on our way to visit Niagara Falls. This is a large hotel and it's modern, clean and comfortable. My room (Room #303) was large with two Queen beds, fresh and nicely decorated with a nice clean bathroom which was also very nicely done. My in room WiFi worked perfectly and was Free. My room rate of CN$121 per night (circa GB£60) included breakfast which was basic but adequate and the staff were friendly and efficient. The hotel is conveniently just off Hwy 401 at junction 232. There is plenty of free parking. Would certainly stay here again and I recommend it as a very nice budget chain hotel.
Ravi P, General Manager at BEST WESTERN PLUS Woodstock Inn & Suites, responded to this review
Dear Roberts69, Thank you for taking the time to review our hotel. I am glad to read that you enjoyed your stay and your endorsement is much appreciated. We hope the remainder of your trip to Canada was enjoyable (minus the cold weather, sorry!) Safe travels! Ravi Patel, CHA General Manager
The cleanliness, friendly staff, caring staff, immaculate building, extremely clean rooms, clean pool and fitness room, breakfast is warm and delicious. Close to restaurants, golf next door, wi fi excellent. There is nothing left undone to make your stay the best possible time. Excellent value.
Ravi P, General Manager at BEST WESTERN PLUS Woodstock Inn & Suites, responded to this review
Dear Susann, Thank you again for your review. Your comments always make us so proud to do our job and we appreciate the recognition. It is with guests such as your self that our team was able to reach the pinnacle of Best Western this year and we were awarded the 2015 M.K. Guertin Award. This award means so much to the staff of the hotel and to be able to win this in our first year was such an accomplishment for us. We were chosen as 1 of 34 hotels in North America for the award and when you consider that there are over 2200 Best Western Hotels in North America it is truly something special. Thank you again for your comments and for allowing us to share in your visits to the area. Ravi
I came to Woodstock for a surprise birthday party and decide to stay at this Best Western, I was really impressed. The room was really nice and I had a room that looked over the golf course with a window seat. It was really nice but the most best part of my stay was the amazing night sleep I got, the bed was so comfort and the staff at the front desk - Michelle and Shelley was so helpful and nice. I did not try the breakfast except for a muffin which was really good. The person who was in charge of the kitchen was at the desk and when I said I was going out to breakfast with my friends, she said let me get you a muffin for later and it was really good. The hotel is very clean and nice. Did not go in the pool but it look very nice.
Ravi P, General Manager at BEST WESTERN PLUS Woodstock Inn & Suites, responded to this review
Dear 530 Wedding, Thank you for your review of your recent stay at our hotel. We strive to provide an excellent experience to each of our guests and our staff takes great pride in our hotel. We have a common goal and everyone works hard to achieve our team objective of Hospitality Excellence! Thank you again for your review! Ravi Patel, CHA General Manager
All round this is probably the best experience which we have ever had in an hotel especially as I rated every aspect as excellent. It was an excellent location and was very quiet during the night which resulted in quality sleep. My husband and I would certainly stay there if there is another occasion to stay in Woodstock, ON.
Ravi P, General Manager at BEST WESTERN PLUS Woodstock Inn & Suites, responded to this review
Dear Monica, Thank you for your overall perfect rating and review. We strive for excellence for each guest and it is always refreshing to know we are doing our job. Thank you for your review and we look forward to seeing you again! Regards, Ravi Patel, CHA General Manager
Overall the rooms were good. A bit odd with two bathrooms but it all worked out. The guest card did not work in the pool door or one exterior door. Inconsiderate guests made the swim in the pool not enjoyable as the parents did not caution their children about others in the pool.
Ravi P, General Manager at BEST WESTERN PLUS Woodstock Inn & Suites, responded to this review
Dear Stephen, Thank you for your review of our hotel. I apologize that your were not able to fully enjoy the pool, please note that we do offer 1 hour of Adult Only Swimming at the end of each night. A lot of guests take advantage of this, especially on weekends, when we are full with families. I hope you were able to enjoy your sleep in our suite. The reason your room had two bathrooms is that you were given a complimentary upgrade to our one bedroom suite! Thank you again for choosing our hotel! Regards, Ravi Patel, CHA General Manager
Stayed in a King Suite and were very impressed with the hotel, the accommodations and the comfort of things. Will definitely stay there again. The value of the room was fantastic. Did not use the pool but it looked nice. The continental breakfast was good too.
Ravi P, General Manager at BEST WESTERN PLUS Woodstock Inn & Suites, responded to this review
Dear 954gillians, Thank you for your review and endorsement! A return visit is the best compliment we can receive and we look forward to your next visit! Safe travels, Ravi Patel, CHA General Manager
Stayed here for two nights with family over a weekend. The front desk staff were friendly and helpful, the room (a junior suite) was clean and comfortable and the included breakfast was good, if a little dull. The hotel is located conveniently by restaurants and other services, as well as the hospital. Upon check-in the front desk staff let us know we would receive a 10% discount off a meal at three of the nearby restaurants when we showed our key. This was a nice touch after arriving late in the day.
Ravi P, General Manager at BEST WESTERN PLUS Woodstock Inn & Suites, responded to this review
Dear Jeff, Thank you for your review of our hotel. I am glad to read that your stay was great and you were able to enjoy the amenities provided. We are continually working on our breakfast as everyone likes to have something different. We have many changes coming later this fall as Best Western is in the process of making some changes to our offering. Thanks again for your review and safe travels! Ravi Patel, CHA General Manager
A definite great place to stay for anyone! Very welcoming from the moment you walked in. Newly renovated and very clean! They accomadated an earlier breakfast time for my son's soccer team. All staff were great to deal with right from the start of a group booking! Highly recommended
Ravi P, General Manager at BEST WESTERN PLUS Woodstock Inn & Suites, responded to this review
Dear Tara, Thank you for your review and endorsement. We have a lot of experience in hosting sports teams throughout the year and we are glad to read that your stay was great! We look forward to seeing you again next season! Congrats again on winning the games :) Regards, Ravi Patel, CHA General Manager
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