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Great small boutique hotel as every room has themed decor - we stayed in the Agatha Christie room on third floor. Hotel is easy walking distance to the shops and restaurants and the Grand River, Rooms are very clean, very quiet. On site free parking. Very friendly staff and a decent breakfast included. There are two on site restaurants that looked nice although we didn't eat at the hotel. Highly recommend as the place to stay in Paris.
Dear Kramer, Thank you for your wonderful review! We're so glad you enjoyed the Agatha Christie room, our location, and the friendly service. We truly appreciate your recommendation and hope to welcome you back soon!
Loved this hotel full of history! Amazing customer service, the food at the library bar was unique and delicious, the room was huge and nicely decorated with a literary theme (we had the J.R.R. Tolkien room). The old cellar bar in the basement was a really cool added bonus to check out!
Dear Emily, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the unique character and history of our hotel. It's fantastic to know that our team provided amazing customer service, that you loved your stay in the J.R.R. Tolkien Room, and that you enjoyed the food at the Library Bar. We're also glad you had the chance to explore our historic Cellar, it truly is one of the hotel's hidden gems. We sincerely appreciate your kind words and look forward to welcoming you back for another memorable stay at the Arlington Hotel! Regards Team Arlington
Clean, bright, themed rooms with small touches that were lovely
Dear Guest, Thank you for your wonderful review! We're thrilled to hear you enjoyed our historic charm, themed rooms, and welcoming atmosphere. It's especially rewarding to know you appreciated the cleanliness, bright spaces, and the thoughtful details throughout the hotel. Your kind words about our staff mean a great deal, and we'll be sure to share your compliments with the team. We truly appreciate your support and look forward to welcoming you back to the Arlington Hotel for another exceptional stay! Regards Team Arlington
The Arlington is a wonderfully situated hotel in the heart of Paris, Ontario. Each room is themed, which makes every stay unique. It is affordable, with better pricing than local Airbnbs. Our room was spacious and clean. Unfortunately, while breakfast is included, it is not high quality. We attended at 9:40 AM and there were no clean plates or coffee mugs left, and the food was either gone or cold. I had to ask the concierge to replenish the plates and eggs. The next day, my partner and I got breakfast across the road at the Dog Eared coffee shop. Another annoyance was that the TVs do not have Netflix, Disney, etc. so you are stuck with watching whatever is on the local channels, rather than being able to stream your own. Casting from my phone to the TV did not work because the TV was not on the network and I was unable to add it due to setting restrictions. All in all, this is a great value stay and the staff are very attentive and friendly. However, the breakfast is skippable.
Dear Guest Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed our unique themed rooms, spacious accommodations, central location, and the friendly service provided by our team. We appreciate your honest comments regarding breakfast. We sincerely apologize that your experience did not meet expectations during your visit. Our goal is to provide a well-maintained and fully stocked breakfast service throughout the morning, and we regret that items such as plates, mugs, and hot food were not replenished promptly. Your feedback has been shared with our team as a reminder of the importance of consistent monitoring during service, especially during busier periods. We also appreciate your comments regarding the in-room entertainment options. We understand that streaming availability is an important amenity for many guests, and we will continue to review ways we can enhance the guest experience. Thank you again for recognizing the value, character of our hotel, and the attentiveness of our team. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Regards, Team Arlington
Good hotel with nice staff and rooms. However, breakfast is average and insufficient parking spaces.
Dear Guest, Thank you for your feedback! We're glad you enjoyed the rooms and found our staff welcoming. We also appreciate your comments about breakfast and parking, and we'll take them into consideration as we work to improve our guests' experience. Looking forward to having you back again soon! Thank you! Team Arlington Hotel, Paris - ON
The hotel has old bones but some updates have been made. The room was spacious and clean but there were signs that it needed some love; holes in the wall that were not repaired, wall paper peeling in spots and water damage on the walls in the bathroom. The shower water temperature was also inconsistent and never got truly hot. The location is ideal but the price point is high for the lack of attention to detail.
The hotel is old but the room was adequate and clean. Parking is free but difficult to access on site. The problem is they'll tell you they can accommodate any dietary requirements. This is not true. Both the hotel and wedding venue did not provide suitable options for gluten free diets. If you have celiac disease, this may not be a safe place to eat.
My wife and I have never been too Paris Ontario before and decided to spend a night at the Arlington . First thing to note is that the parking is limited behind the hotel , we waited a bit and got lucky as someone left after about 20 minutes of sitting . Check in went smooth with no issues , stayed in the Sigmund Freud room which was ok , large enough but not anything special , 7/10 for room . The bar in the basement looked like it would have been fun but even on a Saturday it was not open . There is a bar on the main floor but the beer selection was bad , the bartender told us the gas on the beer lines wasn't working so it's all flat . So we went down the street and ate and had drinks . Get back to the hotel around 9-10 pm and there was a wedding going on across the street and people were coming and going from the Arlington . Luck would have it that some of the party goers from the wedding were staying in the room beside us on the 3rd floor . The screaming and partying went on until about 3am that night . We called the front desk a few times and finally someone came up and asked them to tone it down . So a restful night it was not . Breakfast which was included was very very average , zero special about that , so we ate elsewhere , coffee was good though . Not sure I would stay at the Arlington again , if you do I'd make sure there isn't a wedding going on because it really put a damper on having a restful night . Not worth the price tag that night for sure ! Average Hotel that could be much better would summarize everything .
Dear Guest, Thank you for taking the time to share your detailed feedback. We're glad check-in went smoothly and that you enjoyed the coffee and aspects of your stay, but we're truly sorry the noise from other guests and other inconveniences affected your experience. We understand how important a restful night is and regret we fell short during your visit. Your comments regarding parking, breakfast, and the bar service have been shared with our team as we continue working to improve. We appreciate your honest review and hope we may have the opportunity to provide you with a much better stay in the future. Thank you! Team Arlington Hotel, Paris - ON
My son got married at Rivers Edge, the Arlington Hotel is conveniently across the street. We had a junior suite, that was spacious and clean. Enough room to get ready prior to the ceremony. Each room is decorated uniquely! The bed was comfortable and noise minimal. The library bar looked beautiful, being somewhat local, I will be back to enjoy it when I have more time. If you're in the area, this is the place to stay.
Dear Amanda, Thank you so much for your wonderful review and for choosing to stay with us during such a special occasion! We're delighted the junior suite provided the perfect space to get ready and that you enjoyed the unique character of the hotel, comfortable bed, and peaceful stay. We truly appreciate your kind words and look forward to welcoming you back to enjoy the Library Bar next time you're in the area! Thank you! Team Arlington Hotel, Paris - ON
I'll start by saying that I was happy with my room. It was the “Leonard Cohen” room. It was quiet and until the last night, very comfortable. I was there for work. I'm not an alarmist by any stretch, but at 1 am on my last night I was awoken suddenly and every single light was on in my room. I did NOT leave the lights on when I went to bed. Frankly speaking, it was terrifying because I couldn't figure out how or why it happened. I couldn't sleep the rest of the night. The next morning I asked the person at the front desk if they had complaints about electrical issues and she said they did not. I've never had a “paranormal” experience previously, but I honestly felt that was what happened. I looked up the hotel and it apparently has a history of those types of activities. I guess I'm glad I didn't know that before-hand or I would have been more scared.
We had appetizers and drinks after the wedding ceremony. It was wonderful and great staff. I would recommend this to anyone for their wedding. We had to go across the road for the reception but it was a nice day. Mind you, the older ladies had to walk across the road. Food is delicious.
Hello Lori, thank you for taking the time to leave a review, we are so happy you enjoyed yourselves. It was a pleasure hosting you, we hope to see you again soon. Warm Regards, Crista Hotel Rooms Supervisor
The hotel is well-located, right downtown near the river, shopping, restaurants. It is very clean, and has lots of character, with each suite having a different décor theme. Ours was Alice in Wonderland and well decorated accordingly. Communication and service was excellent right from booking through check-in. Rooms are clean, beds are very comfortable. Breakfast is a slight step above the typical continental breakfast included at many hotel chains, with hot and cold options. Definitely recommend for a 1-2 night stay to attend an event nearby, or a unique getaway.
Hello Heidi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 1-226-227-1767. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm Regards, Crista Baer Hotel Rooms Supervisor
4.5! This location was perfect for us and the price was within our budget! The staff were ALL amazing, friendly and helpful! They allowed us to bring our bikes into our room for safekeeping which meant a lot :) The rooms are all "themed" which I thought was a nice touch and very clean and spacious for the two of us. There was a breakfast included which I was not expecting and it was REALLY GOOD and just enough to start our day off perfectly! My only quibble is that the bed wasn't very comfortable :( boo hoo lol! Otherwise, a wonderful experience!!
Very disappointed, no parking, no handicap assistance, Luke warm hot water, apparently was breakfast but we were not informed, for the high price not impressed, could have stayed elsewhere for less with much better amenities. Our mistake
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The parking in Paris can be challenging at times, the county is working on improving this for better handicap assistance. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 226-227-1767. Warm Regards, Crista, Hotel Rooms Supervisor
I stayed at the Arlington hotel for a wedding ,my room was on the top floor ,a very dark and dingy unattractive room with a small hidden window in a alcove of the room badly in need of a update with at least bright paint ,the cost was $259 for one night , not a nice experience,not a very nice price either.
Thank you for taking the time to share your feedback. We sincerely apologize that your room did not meet your expectations. We understand how important a comfortable and inviting room is for a pleasant stay, and we regret that we fell short in this area. We appreciate your candid feedback, as it allows us to identify areas of improvement. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.
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