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Stratford, Canada





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Mercer Hotel Downtown, BW Premier Collection, Stratford

104 Ontario Street, N5A 3H2, Stratford, Canada - See on a map
Mercer Hotel Downtown, BW Premier Collection - Mercer Hotel Downtown, BW Premier Collection The Mercer Hotel Downtown, BW Premier Collection is ideally located in the center of Stratford. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Mercer Hotel Downtown, BW Premier Collection is a 14-room boutique inn located in downtown Stratford, Ontario. Second and third floor guest rooms offer modern amenities and classic décor. No elevator however luggage assistance can be provided upon request. The hotel was newly renovated 2020. On the main floor of the historic building is Mercer Kitchen & Beer Hall, one of Stratford's trendiest restaurants and hotspots. Steps away from shopping, restaurants, attractions, parkland, and event spaces. Free onsite parking and Wi-Fi. 72 hour cancellation policy in effect, cancellation without notice will result in charge for first night stay.

BW Premier Collection

Mercer Hotel Downtown




Hotel advantages

  • Restaurant On-Site
    Restaurant On-Site
  • In-Room Spa Separate From Bathtub Or 2 Person Spa/Bathtub Combination Available.
    In-Room Spa Separate From Bathtub Or 2 Person Spa/Bathtub Combination Available.
  • Air Conditioning At Property
    Air Conditioning At Property
  • Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
    Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
  • Room Service
    Room Service
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Guest reviews

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based on 351 guest reviews
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Sleep Quality

"Great location and a lovely hotel"

TCanada, Kitchener, Canada 22/01/2023

The service was very friendly and they really wanted to be of help. The room was beautiful, very pretty and clean. The restaurant downstairs was delicious and fun, and the hotel was in a perfect location for walking around Stratford for a weekend.

"Most uncomfortable night in a hotel"

User 06/01/2023

The bed was like sleeping on a 4x8 sheet of plywood. The two pillows were either flat or much too big. There was a clicking noise all night. Couldn't see anything through the peep hole. In the morning we got locked out. There was no one on site and two calls to the emergency number weren't returned for 5+ hours! Fortunately another disgruntled guest let us in to retrieve our car keys we left in the room.

"24hrs in Stratford"

User 05/12/2022

In town for a concert and stayed at the Mercer boutique hotel with restaurant and pub Food is Good and great beer selection, staff is very friendly and attentive but like everywhere short on staff. Rooms are clean and modern with all of the amenities. Super location in the heart of quaint downtown. Love the local flair with minimal to next to no corporate stores.

"Festival finale"

Heidi S, Orillia, Canada 17/11/2022

We had a terrific stay at The Mercer. Staff were friendly and accommodating. Our room was clean quaint and very comfortable. The in house restaurant was really an amazing experience everything was top notch, food service and value. Highly recommend this lovely gem of a hotel in downtown Stratford.

"Loved this Hotel"

Derek P, Toronto 23/10/2022

In spite of a few small deficiencies, we enjoyed the Mercer very much. Smack in the middle of town, easy walking distance to all theatres, quiet, clean and with good parking. This is the first time a receptionist has offered to carry my bags to my room for many years. Parking can be a bit tricky to find. It's off Cobourg Street at the rear of the hotel and spaces are marked "Mercer". From there you can enter the hotel during the day through the service entrance.

"Ideal choice of hotel in downtown Stratford"

RJM215, Hamilton, Canada 03/10/2022

The Mercer Hall Inn has been our choice for a great many years. It's location, ease of parking, big comfortable rooms, a nice restaurant and bar, ease of access to the Festival theatres, right there for shopping, walking etc.. You can't do better than the Mercer!

"Sip, Savour and Stay Package for our Anniversaries"

Tammy J, London, Canada 02/10/2022

Great hotel, the staff were friendly, helpful and accommodating. We will definitely be back and will recommend. Chef Dion out did himself with the courses he prepared for us! We throughly enjoyed our visit.

"Mercer Hotel, Stratford, Ontario"

User 24/09/2022

We enjoyed a wonderful one night stay at the Mercer hotel. Staff was very welcoming and accommodating. The room was clean, comfortable and nicely designed. Its a great location in Stratford. We would definitely like to return again!

"A really nice night's stay"

599Angela, Toronto, Canada 23/09/2022

The rebranding of the Mercer as part of the Best Western chain has not hurt the property one bit. Nice accessible bed, generous washroom space, comfortable seating, quiet room, Nespresso machine, kettle, bottle opener and wine glasses in the room. Shame we could only stay one night. Very amenable and pleasant staff. Only deficiency of the property - as with other inns in Stratford - is the lack of an elevator. We were given a room on the third floor and it was a long walk up and down.

"downtown location with excellent service"

Orinoco_Jim, Ann Arbor, Michigan 12/09/2022

Downtown location is excellent and within walking distance to all theaters and dining. Service was excellent and enjoyed menu options at on-site restaurant. Parking was an included bonus. The only drawback for some may be the lack of an elevator.

"Great boutique hotel in perfect location"

User 05/08/2022

The accommodation was clean and spacious. We loved the location and the restaurant below. The Mercer is a small boutique hotel with only 14 rooms and no elevator but other than that minor inconvenience, we loved it! The bed was very comfortable.

"Great experience at the Mercer Hotel in Stratford"

User 19/07/2022

The Mercer was a lovely boutique hotel with a great bar/restaurant attached. It made our overnight stay in Stratford so much better than we expected. The service was great, the room was lovely, and the food and drinks at the restaurant were delicous!

"Quaint and comfortable"

Lynne C, Chatham, Canada 28/06/2022

No stairs - rooms on third floor required a lot of climbing As hotel is on Main Street - traffic very noisy Within easy walking distance of Shakespeare Gardens and theatres Lovely shady pathways along the river

"Charming and a good price"

Michael A, Toronto, Canada 14/05/2022

I have stayed several times. The staff are always helpful and the restaurant below has lovely food. The hotel is 3 stores and has no elevator. If carrying luggage is a challenge, they will carry it up for you when you check in.

"Great Location"

User 25/04/2022

We truly enjoyed our stay! Perfect location for us to be able to park and enjoy all that Stratford has to offer for the weekend. The Restaurant served excellent food and provided great service. Would definitely stay here again

"Great stay"

884MichelleC884, Waterloo, Canada 19/03/2022

We stayed for one night in March. It was great! Good sized room, clean, comfortable. So nice to just walk out the door and right in downtown for restaurants and shops. Staff were nice and helpful. We plan to stay here again

"Great Weekend Away for Valentines!"

mcnaulhcpb, Uxbridge, Canada 14/02/2022

The hotel couldn't be in a better spot. We enjoy walking around town & visiting all the shops. We were able to make frequent stops throughout the day back to our room to drop off shopping bags & catch a quick rest. The staff is extremely friendly and helpful (especially Brooke). We look forward to coming back!

"Booked a romantic getaway for Valentines"

User 13/02/2022

A million thanks to the staff of the Mercer! We booked a one night romantic getaway for Valentines Day and had a lovely time. A well equipped, clean room with a jacuzzi tub and electric fireplace. The package also included a bottle of organic sparkling wine and a $50 voucher for the in-house restaurant. The food was amazing! We shared the appetizer share plate (I.e. the Godzilla platter) and it was too much for us to finish. Defined 5 stars! Great staff, great food, great stay

"Walkable stay in Stratford"

George M, London, Canada 15/01/2022

It's an interesting experience walking into a restaurant/bar that has been forced to close by the government. There is just a small counter for hotel reservations. That said, Ryan couldn't have been more pleasant. Walked me through the closed space, to enter the hotel at the rear of the building, and showed me where the parking was. There's also an entrance to the hotel at the front. The room was spacious, outfitted with a jacuzzi and a fireplace, with a view of the river, currently frozen over. Window has just a plastic blind which I thought was a bit downscale. Everything was so clean it shined. Room also had a small table set with plates/cutlery/wine glasses. Which leads me to room service, which was an excellent choice. Arrived quickly, fresh from the kitchen. Express check-out, so just leave the keys in the room, receipt sent by email.


User 10/12/2021

So pleasantly surprised with the quality and cleanliness of the rooms! Staff were very helpful and friendly! The building exuded a great comfortable and welcoming atmosphere. We will definitely stay here again.

"Amazing Hotel"

AutumnWolf76, London, Canada 06/12/2021

We loved staying in this hotel. It was in a great location in downtown Stratford and the beds were very comfortable. Be advised there are a lot of stairs so if you have mobility concerns this it not the place to stay. The staff were friendly and very helpful and we would definitely stay again.

"Great hotel, great food!"

scottandstephm, London, Canada 29/11/2021

Girls weekend in Stratford at Mercer Hall. The food is outstanding !!! The rooms are cozy and clean. Staff were very friendly and accommodating!! Would recommend staying and eating at Mercer Hall !! Can't wait to go back!

"Great weekend away"

deannad889, Guelph, Canada 25/11/2021

We enjoyed our 2 night stay at Mercer and were very happy with the stay. We were welcomed warmly in the restaurant and gave all the information we needed for our stay. We had booked the small king sized room facing the street on the second floor, it was more then adequate for using the room as a base to walk around. The room was very clean and comfortable, the bathroom was also very clean. We enjoyed our meal at the beer hall, the atmosphere was delightful. Parking out back was included, we did feel slightly apprehensive having it in the back alley, but it was perfectly fine. Lovely stay.

"Very nice and cute room"

Sofiadaisyrose, Toronto, Canada 02/11/2021

Loved the room. Big windows with lots of natural light. Super comfy bed. Everything was spotless and felt homey. Lady at reception was also so nice and told us about her Justin bieber/Selena gomez encounters. Great location would go back again!

"great place to stay"

mdemarco1, Windsor, Canada 15/10/2021

Perfect location for getting around in Stratford. The room was absolutely beautiful and spotless. Not a speck of dust anywhere. Staff was friendly and very accommodating. Only complaint is that the mattress was way to hard.

"Overnight Getaway"

User 02/10/2021

Cool little Inn right in the centre of downtown Stratford. Friendly place with a super location. Room was clean, comfortable and had both a mini fridge and microwave. Our room was overlooking the street, so there was some street noise until around 11pm from the patio crowd. Would definitely return for a fun night away.

"Mercer Getaway Package"

JaxD28, Mississauga, Canada 07/09/2021

The hotel is right on one of the main strips of downtown Stratford and walking distance to all of the attractions, many restaurants, cafes and shops. The room was very clean and the bed was comfortable. Our room had a view of Victoria Lake which was nice. The staff is very friendly. We also ended up having dinner at the Mercer Kitchen + Beer Hall. The food was fantastic! We would definitely visit again.

"Awesome hidden hideaway!"

uberfly, London, Canada 10/07/2021

My wife and I loved this little hideaway hotel/inn in the middle of downtown Stratford. The hotel is tucked away in the corner of a building above the hotel restaurant. Such a great memory maker! Tips for your stay: 1) reception is inside the restaurant/bar. 2) Parking behind the building. 3) This hotel is NOT handicapped friendly (sadly) and has no elevator. BUT... if you can handle stairs it is SOOO worth it to stay here! We'd definitely stay here again sometime!

"Beautiful but LOUD"

heidiell2020, London, Canada 06/12/2020

The rooms themselves (or at least ours) was SO nice. The restaurant below has amazing food. The only problem was that being directly above the restaurant bar, it is SO loud at night. The bass of the music seems to boom through the hotel. Because of COVID it was only open until 11PM but during normal weekends it would typically be 2. We were not out late because I am pregnant and it was definitely too loud to sleep through. The TVs are also crap. Basic cable, no guide for channels, and no Smart TV options so for us just chilling from 9-11pmish that was a little annoying.

"Nice Hotel, Close to Everything"

EhToronto, Toronto, Canada 27/11/2020

I enjoyed my stay at The Mercer. The hotel had a discounted breakfast option. At the time, it was $10 for a breakfast entree and tea/coffee. I ordered the french toast and it was delicious. The only strange thing about the room was the lack of a table or coffee table. It was difficult finding a place use my laptop or eat. Especially since many restaurants were take-out only, it was uncomfortable eating with no table. I would stay there again; however, I would call ahead and request a table. The bed and pillows were comfortable, and I had a very good sleep. The room was clean and spacious.

"Lovely night away"

Judy M, London, Canada 14/11/2020

Food is amazing, room was huge and the bed was very comfortable. Great service as well. I wouldn't book the jetted tub again though. The staff was really friendly and dinner and breakfast was great. Wonderful selection of beer too!

"Best Burger in a LOOOONG time "

User 03/08/2020

Well!y husband and young daughter stopped in for lunch today and were we ever glad we did! The servers were PHENOMENAL: incredibly friendly and accommodating with picky burger topping order! My daughter ordeeed the kids macwn cheese with Caesar salad.... wow... my husband and I tried a bit each and loved it lol! My husband and I both ordered burgers which were beyond my expectations. The staff were so polite, attentive and just all around pleasant. I would definitely recommend this place to others and we will definitely be returning in the future.

"PLUMS 2-- Ideal for business or extended stay!"

Michelle P, Ontario, Canada 25/01/2020

After venturing out during a snow storm from London, we were happy to have arrived safely and were ready to settle in. The manager (Mark) was busy handling cancellations due to weather. I joked about an upgrade (we had already booked a spa suite) and Mark was indeed able to oblige and a short drive away we were tucked into "The Plums" which is a house converted into extended stay apartments. The bed was comfy, we made good use of the soaker tub and the service was excellent overall!

"Great Spot on main strip"

keyeslaw, London, Canada 19/01/2020

Check in was a breeze, fast, friendly and efficent. I booked on line and got a great deal. I was on the third floor so lots of stairs. very nice comfortable room with all the amenities. Parking was a little confusing but figured it out, not much of a view from my room but overall very happy. I would stay here again.

"Great little boutique hotel."

Andrew P, London, Canada 11/12/2019

Last minute decision to spend the night in Stratford. Had a great room on the second floor facing the main street. Very clean and comfortable. Free parking for hotel guests. Excellent staff. Did not get a chance to eat at the restaurant downstairs as it was closed for a private function.

"Great Location"

User 20/11/2019

Right downtown and convenient to all theatres, the Mercer Hotel offers well appointed and clean rooms at very affordable pricing. The added bonus is the superb restaurant, Mercer Hall, on the first floor.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.