Best Western Hotel London Airport Inn & Suites,  Londres

4.5/5  - based on 242 guest reviews.
2230 Dundas Street, N5V 1R5, London, Canada - See map
+1 519 457 1200 +1 519 659 1632

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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based on 244 traveler reviews
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Welcome to the Best Western London Airport Inn & Suites, conveniently located on Dundas Street at Veterans Memorial Parkway in the Argyle Mall retail district, just north of Highway 401. We are the closest Hotel to London International Airport and provide complimentary Shuttle Service to and from the Airport, making your arrival and departure experience seamless. We are only minutes away from Western Fair District Sports Centre and Agriplex, and the Budweiser® Gardens entertainment center, home of the London Knights OHL team and London Lightning basketball. Savor the taste of local and multi-national cuisine with nearby bakeries, family restaurants and BBQ just down the road. We are a short drive away from the London Convention Centre, the Aeolian Hall, Centennial Hall and London Music Hall and the Grand Theater for enhancing the cultural experience. We are close to Fanshawe College, University of Western Ontario, University Hospital, St. Joseph's Hospital and Victoria Hospital. The Best Western London Airport Inn & Suites offers 99 newly refurbished rooms and suites each well-appointed with 42-inch flat-screen TVs, mini-fridges, microwaves, Keurig® coffee makers and complimentary hi-speed internet access. Well-appointed choice of rooms and suites include either two queen beds, or one king bed and a double sofa bed. We also provide pet-friendly accommodations. Start you day refreshed with a complimentary full Hot Buffet breakfast, which includes fresh-baked pastries and breads, sausage, ham or bacon and home-style cooked eggs. Relax and unwind in our indoor saltwater pool or keep up with your workout routine in our brand new Fitness Center. 24-hour facilities include a Business Center and Sundry Shop in the lobby, and guest laundry facilities. For your next meeting, conference or any special occasion, the Best Western London Airport Inn & Suites offers 4 tasteful, unique in style conference rooms, that can accommodate from 10 to 60 people. Our friendly and professional associates are always on-hand to assist in planning and organizing your events, overnight accommodations and group bookings right down to the last detail. We want to ensure that your success is our success. Whether for business or for leisure, we look forward to making your stay at the Best Western London Airport Inn & Suites a memorable experience.

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Room 1

Guest reviews


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based on 244 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
136
Verygood
 
70
Medium
 
22
Poor
 
13
Horrible
 
3
Business Business 57
Couples Couples 45
Family Family 101
Friends getaway Friends getaway 21
Solo travel Solo travel 14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western London Airport Inn & Suites,Londres
  • 4
    « Great place to stay »

    It was a good place to stay, very quite all the time so it was easy to relax, the breakfast was amazing, one problem was how far it was from anything in town. Took about 10 plus minutes to get to the malls. But overall it was great

    4
    « Great hotel for the business traveller »

    Great hotel for the business traveller. Easily accessible location and large quiet rooms with enough electrical outlets to recharge all of my electronics. Free wufi. Breakfast selection was great as well.

    5
    « Comfortable with good wifi and easy parking »

    I needed a quiet and clean place to stay while I was in London and this was it. The parking was free and uncomplicated. Free breakfast was good compared to other free breakfasts I've had and the wifi was good enough to watch netflix.

    4
    « Quiet »

    My wife and I stayed here for a night in April and upon arrival we were a little worried because of all the kids with sports teams that were there. We have stayed at other hotels that cater to the sports teams so we knew it could get noisy but we were pleasantly surprised as there was little to no noise that could be heard from our room. The bed was comfortable and as I said the room was very quiet, although it is a little small. The buffet breakfast that was included was the usual stuff on these buffets but it was free and tasted good. Over all I would consider returning to this hotel because it was clean, quiet, the staff was very friendly and attentive, and it is located close to shopping and dining

    5
    « Great place to stay »

    We stay here 2 times each year. The staff are always courteous and friendly. The pool is great, rooms are modern clean and comfortable. The breakfast is delicious and the food is fresh. It is a full breakfast not just roast and coffee. Best pancakes.

    3
    « Not pleased »

    Im giving a 3 star rating as the hotel is very clean, staff is nice, buffet breakfast was also good. But this is a non smoking hotel, and the room across the hall has been smoking and covering it up with a horrible womans perfume. To the point my daughter needed an inhaler, and decongestants bought for her. Spoke with staff not 100% sure what is being done about the situation, hopefully something as its making our room and stay very. uncomfortable. As it stands still havent done anything.

    4
    « Very close for the airport »

    Very close to the airport.Only five minutes away.Also a new hotel, everything top . Main problem, I'df someone brings you there, there is no Resturant there for you to get something to eat.So if you don't have transport it's a problem.This needs to be mentioned in their info.I did then order from a local Italien Resturant.Founf it expensive and not particular good.30 dollars to have your dinner in a plastic container and with plastic knife and fork.Thatbwas as all salad and pasta.The Hotels needs, to at least offer fresh sandwiches, if you are satying there and don't have transport.

    4
    « Great place (but the bagged breakfasts aren't) »

    We've been staying at this hotel for years whenever we have an early flight out of London, and have always found it to be a good place to stay. For the first few years, the only disappointing thing was that we couldn't take advantage of the complimentary breakfast because we were always leaving too early. Last year, they started offering a bagged breakfast to those of us leaving earlier than the regular breakfast was served. We love that! This time we stayed, while they still offered the bagged breakfast, we were less than impressed with it. They only gave us two breakfasts (there were 4 of us staying there), and each one was smaller (1 muffin or bagel, and some fruit leather) than last year. In particular, there was no fresh fruit. On a side note, the bagel they gave us was a cinnamon raisin bagel, with garlic cream cheese... not a very tasty combination. Needless to say, we had to buy breakfast 2 flights later. It's a relatively small complaint, but hopefully an easy issue for them to fix in the future.

    4
    « Close to Airport »

    This is a quiet, clean hotel. The only hotel I've ever seen that requires you to sign saying you'll make no excessive noise after 11PM. More places should follow that example. The downfall is that there is no bar or restaurant although a nice breakfast is included.

    5
    « Recent stay in London »

    Located in the North East end of London about 10 minutes to the middle of downtown. Close to many restaurants and stores. We have stayed here before and enjoyed that stay as well. Access to downtown is very easy and parking is easy to find when downtown.

  • 4
    « Great place to stay near the airport »

    In town for business. Close to major routes and Airport restaurants, shopping and of course the airport. Very clean. great breakfast area. Didn't use the pool or exercise room but they appeared clean and up to date.

    4
    « good quality hotel near airport »

    nice sized rooms, clean. friendly helpful staff, convenient airport shuttle. grab and go breakfast service for early departures. Good airport location. easy to get to from highway. easy early check out service.

    4
    « Great staff, very nice accommodations »

    All staff we encountered were fantastic and willing to go above and beyond. The rooms were clean and nicely appointed and the beds were comfortable. The breakfast exceeded our expectations with a great selection of food to suit any taste. Our only complaint was that there was a dog in a room near us who barked loudly, for quite some time between 6 and 7am. It would have been great to have not been placed so close to an animal with plenty of availability at the hotel on the night we were there. Regardless we would certainly consider staying here again, if for no other reason than the wonderful staff!

    5
    « Simply....Great! »

    Whenever I write a review like this I enjoy reading the terrible reviews. Well done on your replies. Fortunately, there were only 3, cameras and fair policies. Responsible and reasonable guests seem to appreciate your work based on the majority of reviews. So let me add to it! Recent renovations brought it to a surprisingly great room and facility. The breakfast was a continued surprise. I was expecting typical complimentary breakfast but was very impressed with the freshness, presentation and cleanliness. It's a stretch to find a negative. How about the fitness centre is a little small. However, better something than nothing. It looks like your staff have settled in nicely. Quick check in and out. I'll be back for sure! Thank you!!

    5
    « Good Value Nice hotel »

    We stayed at the Best Western London Airport Inn on Jan 30 as we were flying out of the London Airport on the 31st. Room was good, they have a salt water indoor pool. We left our car parked there for 2 weeks and they have a shuttle service that took us to the airport. We when returned, we just called them and the shuttle came and picked us up. Will definitely stay there again.

    4
    « A very nice hotel with a shuttle to the very nearby airport »

    4 of us stayed here (in 2 rooms) overnight on January 31st 2018. We were catching a 6 AM flight to Mexico. Check-in was flawless and the agent was very helpful and friendly. The lobby is modern and pretty. A warm fire welcomed us on that cold evening. There is a comfortable breakfast area with lots of fresh fruit, muffins and so on. It was a very nice touch that food was availble even in the evening. We all were given a bag with fruit and breakfast food in it because we were at the airport way to early for the full breakfast. Rooms were clean and totally satisfactory. I especially appreciated the comfortable pillows. You will be happy with your stay here.

    5
    « Great Hotel »

    We stayed at this hotel for 3 nights for my nieces hockey tournament. The hotel is large, clean, with nice size rooms, and comfy beds. We needed a hotel that was pet friendly for our senior golden retriever, which this was! The breakfast was large with many different options, hot and cold. I would recommend this hotel, and stay again!

    5
    « Great Place to Stay »

    A convenient location close to airport and provide shuttle service to the airport. Rooms were very clean and comfortable. If you leave to early for breakfast, you will get a grab and go bag. Staff very helpful and friendly.

    5
    « room »

    room was clean,service was good,breakfast was fine.this motel is very close to the london airport,so it was very fast and easy to get there.there is no place close by to eat supper,so we had to order in.other then that everything else was fine

    5
    « Great family experience! »

    Staff were great. Very quiet hotel (even though a hockey team was staying) very little noise transfer from hallway to rooms! Great pool! Good breakfast. Staff answered our questions and interacted with the whole family. Will definitely go again!

  • 5
    « Great Hotel and Staff! »

    I would like to Apologize to Pravin and Kelly for putting up with my anger as we have missed our flight and it was our mistake that we booked the shuttle just half an hour before check-in.Kelly the Driver helped us to pick us back to the hotel and Pravin checked us back into our room and made sure we stay longer for an extra hour to catch our next flight.I would like to thank both of them for their hospitality! I would Recommend this hotel to anyone who's looking for a great stay in London.

    5
    « A wonderful place to stay »

    this hotel was fantastic, we were allowed to check in early as we arrived in the middle of a snow storm, and the maintance guy parked our car for us as we were having trouble in the parking lot. we stayed for two nights and then did the park and fly and then stayed on more night on our return from or vacation. They have an amazing breakfast which we enjoyed each morning, and they shuttled us to the airport and back. The staff is so friendly and helpful i would recommend this hotel as the great place to stay.

    4
    « Quiet Stay for Work »

    Conveniently located to my work area and restaurants. Quiet hotel with 0 tolerance of noise during the night. Good breakfast with good hours for working people and staff was helpful and friendly. Great stay for a working trip.

    5
    « Good hotel near the airport »

    We have stayed here several times and have always found the rooms to be clean, nicely decorated and a good price. The staff are friendly and helpful. There is a free shuttle to the airport. Breakfast is very nice and if your flight is very early they pack you a breakfast to go.

    4
    « Good Value for Money »

    Hotel was clean and staff were friendly. Check-in and check-out went smoothly. Cookies at the front desk were yummy. Breakfast was provided, but we had other plans so did not use this offer. Coffee was available 24/7.

    4
    « Holidays »

    Have stayed at this property on several occasions and have always happy with the stay would recommend staying here weather on business or pleasure also hotel parking for extended stays if flying out of London intl Airport is cheaper than the airport rate

    5
    « Excellent Stay and Great Staff! »

    Will give 5 stars to Praveen Night Auditor for his Excellent Hospitality! The room was clean and the hotel was very Professional and I would like to stay at this hotel whenever I come to London! The staff was great and the breakfast was very good!

    3
    « Good for overnight »

    This is a hotel that is close to the airport (taxi about $12) and also has an airport shuttle, if you book in advance. The downside is the breakfast buffet. The "hot" food was cool from sitting out too long (at 7am!) and all the plates, cutlery and cups were plastic or paper - Lots of needless waste.

    5
    « Great Breakfast »

    We have stayed at this location several times now. Love the airport theme / planes throughout the hotel. Breakfast selection is extensive, temperatures were just right and the breakfast area was clean and well kept.

    5
    « Great Stay »

    Great room, the beds are comfortable, the amenities are modern and stylish, and after a restful sleep, a great breakfast. All in all, an excellent stay, looking forward to coming again. I would highly recommend it. Thanks

  • 5
    « Our stay »

    We enjoy staying here when flying out of London airport. We don't even consider any other hotel because of the comfort of the rooms and the friendly staff. We book our shuttle to the airport upon arrival and when we get up in the early morning there is a lovely bag breakfast waiting for us and the shuttle driver is so pleasant and accomodating. I like to remember that she had to get up early too but she puts on such a beautiful face it starts my trip out perfect!

    4
    « Great location »

    While satisfied with the room and service the hotel does not offer Fox News Network but only offers right wing news channels such as Fake News channel CNN which is also the station that is displayed on BOTH TV's in the breakfast loung. Most dissapointing.

    5
    « Best Western - London, Ontario »

    My husband and I can never get any sleep when we stay at my parents place, visiting from Toronto. A nice hotel to stay at which is only a 10 minute drive from my elderly parents' house. I'll definitely stay there again when the occasion arises.

    4
    « overnight stay »

    hotel has been updated very clean, internet was quick, bed was very comfy, did not have the breakfast because I had an early morning flight. The shuttle to and from the airport was warm and the trip to the hotel was quick.

    5
    « Excellent stay »

    Hotel amenities and stay was excellent. The service was very good and helpful. The pool is salt water which is great. Breakfast was great with lots of choices. Coffee and hot drinks all day. Can't go wrong with this place. Super happy we booked here.

    5
    « Great Accommodations/Services for Excellent Price »

    London Airport Best Western is clean, fresh and well-situated for hosting our 45 person group. Breakfast was excellent and offered enough choices for young and old. Rooms are well-maintained. The staff at Front desk, Housekeeping and everyone in between were courteous, kind and helpful !! Would go back and stay there any time I am in London, Ontario.

    5
    « Ten out of ten »

    I stayed for two nights, the hotel was way better then I expected. Very well kept and clean. When I checked in the girl at the desk was very nice and was fast and when I checked out it was even faster, awesome job

    4
    « Clean, Modern and Great Breakfast »

    Stayed with a group for a hockey tourney. Rooms were large, clean and modern. Hotel staff very accommodating and helpful. Booked meeting room off main lobby for our group and enjoyed the large lounge space. Hotel design allows for socializing in the main lobby/lounge space keeping it quiet for guests in rooms throughout the hotel. The breakfast was great, lots to choose from and staff are great at keeping it fresh and replenished. Lots of parking spaces around the hotel making it easy to access rooms from all parts of the hotel. Close to restaurants and shopping.

    5
    « Exceptional hotel »

    We will be there once a year every year. Staff polite and professional. Free breakfast very well done. Food varied and hot. Nice pool and workout room. We only come to this hotel due to excellent everything.

    5
    « Good Hotel in London »

    We stayed at the Best Western London Airport Inn for one night and we were very impressed by this hotel. Very clean, updated rooms, friendly staff and reasonable rates that included full breakfast the next morning. Located close to the airport if you are flying out. Will definitely book here again next time we are staying in London.

  • 1
    « Hockey team fiasco »

    We were there with 15 other families with 9 and 10 yr olds for a hockey tournament in the area. Instead of blocking us all together in an area we were all through the hotel. The kids were loud and excited after games when we returned to the hotel they spent a lot of time in the pool and we also took them out for a meal together and laser tag to wear some energy off. There were complaints from other guests at the noise the boys were making. Now keep in mind that the oldest is 10 so they were all in bed and their rooms no later than 10pm both nights so there was no issue with disturbing people while there were sleeping. The hotel was rude to the boys and parents on numerous occasions. Personally I thought the boys were very respectful of others but again they are 9 and 10 and very excited to be there together. The staff made it a miserable experience if you are going to London for hockey do not pick this hotel

    5
    « Business stay over »

    Hotel is located near highway exit, therefore easily accessible. Plenty of parking, near Tim Hortons other restaurants. Clean, friendly with a warm breakfast included. Would recommend this hotel for family and business.

    5
    « Great Experience & Friendly Staff »

    Only stayed for 1 night but the staff were very helpful and professional. Everyone on our group had a great experience. The rooms were comfortable and parking was readily available. Great value and would stay there again.

    5
    « Hotel review »

    The Best Western Motel in London, ON is a very clean motel which has recently been updated. The staff is helpful and knowledgeable of the area. The convenient location near the airport is great. Great breakfast meal with a good variety to choose from. We would recommend this hotel to anyone staying in the area.

    3
    « Good Buffet Breakfast and Staff but thats all. »

    Reservation not received for check in, one hour too long to get that fixed, key cards didn't work so we had to switch rooms. Office chair in room broken, bed uncomfortable with big dip in middle resulting in sore back. Tired carpets. No late checkout option as we wanted to enjoy the amenities of exercise room and salt water pool. Felt rushed in the morning to checkout by 11am.

    4
    « Great »

    Will definitely stay here again. Other than intermittent problems with the internet, everything exceeded our expectations. Beds were very comfortable. Hotel was very clean. Breakfast was very good. Staff was extremely friendly and helpful.

    3
    « Long line to check-in »

    Front staff could have been more professional. The girls at least. Plus our room was not cleaned even though we took the sign off the door plus called the front desk. Came back after a long day to a dirty room. Phone did not work. They did not even bother to fix it or change it.

    4
    « Good London hotel »

    The stay was pretty good. The hotel was very clean and room was quiet. The service was excellent. Easy access to the highway, amenities and restaurants in the area. I would stay at this hotel again in the future.

    4
    « Great Friendly Staff »

    We were in London for a wedding and a large group pf us stayed at the hotel. We found the hotel convenience to the venue, clean, comfortable and the staff were very nice and friendly. We would definitely stay here again if we were in the area.

    5
    « Great Hotel »

    Fast check-in, gorgeous breakfast area, quiet and very comfortable. The shuttle drivers were so very, very friendly and courteous. The location was a bit challenging during rush hour when you need to cross the traffic lanes in front of the hotel. Lots of parking, and close to a wide range of restaurants.

  • 5
    « In town for Cargill training »

    Great stay. Clean, comfortable, friendly helpful staff and delicious breakfast. Recommend for business or pleasure. Easy access for all needs. Only recommendation is better cable as I was not able to watch my NFL football game at the hotel.

    1
    « Best Western London airport »

    Service was pathetic. amenities archaic , i would rather check in to a motel . There was no where on the premises to have a coffee/drink/ or purchase a sandwich. especially first time in city and drove in from a long journey No bar or small cafe. The room was dark, the air conditioning and heating unit was very loud when on, had to shut off to insure a quiet night sleep . Bring in your bar soap etc, bar soap was so small , useless

    2
    « Frustrating stay »

    We usually stay at the BW Lamplighter when we travel to London. However, because we had a very early flight, we decided to try the BW London Airport. Our first shock came at check-in where my husband was told that there would be an additional $50 up-front charge to "cover any damage" we might make to our room. The charge would be refunded if there was no damage. We are seniors and way beyond the age where we would be trashing rooms. I don't understand this policy. If we did leave the room in a mess, BW has our credit card info. That's the time I would expect that the damages would be charged against the credit card. Then we had a problem with the WiFi in our room. We got it up and going and then it just quit. We called down to the front office but two minutes later it was back up again so we called down again to let them know not to bother troubleshooting the problem. However, the WiFi continued to go up and down. I finally just gave up on it. Also, there really aren't any decent places to eat around the hotel. That's a bit of a pain. On a positive note, the room was clean, the bed was comfortable, and the décor in the building is quite nice. Will we stay here again? Probably not. Even though the Lamplighter is 30 minutes away from the airport, I think we'll stick with our tried and true hotel of choice.

    4
    « Great Place to Stay in London »

    We stayed here while visiting Stratford. The hotel was well appointed with everything you need for a comfortable stay. Breakfast was one of the best we've had provided with a hotel stay. We would stay here again.

    1
    « terrible business practises »

    The hotel charged us an additional fee for checking out a day before of our reservation. Terrible business practises to charge for checking out early and the staff did not care nor did they offer anything and the staff we dealt with were so new that it took forever to check in and get any information about the area.

    5
    « A very descent place to stay »

    The staff were very helpful. The owner even went the extra mile to point to some descent restaurants nearby. The room was very clean. There were plenty parking spaces available. The internet connection was fast.

    5
    « Exceptional Staff, Customer Service and Cleanliness »

    Staff went above and beyond to assist me with various requests. They were quite genuine. Everyone from the shuttle driver, kitchen staff, housekeeping and front desk were extremely helpful and efficient.

    5
    « awesome hotel »

    Great hotel, friendly staff, upscale and clean rooms for a great price and very quiet. Its nice to find a hotel that is quiet and comfortable like this one. Hotel is close to many restaurants and close to airport. Continental breakfast was better than most you find in hotels. Hotel staff actually were interested where you were from and talking with you. A kitchen staff actually helped me locating a venue I wanted to visit and gave great tips on getting there and back.

    2
    « Night of Hell »

    After spending a wonderful day in London at our function we checked into our BW to enjoy a relaxing evening. We were greeted by a new trainee who was overwhelmed by the number of check-in's and unfortunately was not able to get our requested items to our room. During the night we were woken up to several fights outside our door that frightened our daughter terribly. Myself being disabled, was not going to confront the persons involved. In the morning I reported the issue the Supervisor who told me I should have called the front desk and had the Girl working nights deal with it. She was all of 90lbs and I would not put her in that situation and told the Supervisor that directly. The girl even looked upset by the Supervisor's comment. The Supervisor then suggested I should have called the Police. I asked about Night Security and she said we don't have that here at BW just the Night Clerk. This really makes me consider using BW in future stays!

    5
    « Clean, Convenient & Friendly »

    Stayed here for the duration of Airshow London. Very close to the airport and airshow VIP parking. Hot buffet breakfast was very good, with a wide range of options to select from (Vegan friendly). There is no licensed restaurant at the hotel, or within walking distance. Room was very comfortable, and well appointed.

  • 5
    « Airshow London stay »

    Great plane to stay for the London air show, close to the airport and main roads. Clean and orderly hotel, quiet too when considering it is at the corner of two major roads. Still some construction on the roadways around it, but no problems with entry. Rooms clean and comfortable, well lit too.

    5
    « Wonderful Stay »

    Very clean, professional happy staff, great breakfasts!! We were there as a family and with our son's hockey team. Everyone was thrilled with their rooms. House cleaning was great. Thorough cleaning while out during the day. Felt at home here. Beautiful lounge area. Close to amendments.

    2
    « Poor service and average infrastructure. Low/slow personnel. »

    Need more investment and improve quality of food, service and pay attention to details. Room is OK. Other less expensive hotels (Staybridge) provide MUCH better VALUE. Breakfast: awful coffe. Poor quality of food. Panqueques are not edible. Muffins: hard, not fresh, not tasty. The 'free breakfast' highlighted by the hotel as a perk is not truly a perk (do not wast your time). I saw many people going to get a Tim Hortons or Starbuscks coffee.

    5
    « excellent hotel »

    the staff went out of their way to make our stay comfortable and relaxing. the Hotel is very close to the airport and there are many amenities close by. The hotel was very clean and appeared to be well maintained

    5
    « Very IImpressive »

    This hotel is clean and modern. The rooms are large and very comfortable. The front desk team was quick and efficient. The location was perfect as I had easy access to anywhere I needed to be. Will definitely stay here again when I am in London.

    4
    « Weekend »

    Check in was difficult, group travelling for sports. Rooms were great & clean, breakfast was the best continential breakfast we have experience. Pool area was good. Close to airport & town, we were there for a sports tournament weekend & location couldn't have been better

    5
    « A Wonderful Weekend »

    My wife and I visited London for a convention this weekend. We stayed Friday and Saturday nights at the Best Western Airport Inn and Suites. We had a wonderful weekend. The hotel has been completely renovated in every way. An indoor pool and fitness centre have been added. Our room had two queen beds and was very well appointed. There is a mini frig , microwave and Keurig coffee machine in each room. Our stay came with a complimentary full hot breakfast with scrambled eggs, pancakes, home fries, sausage and peameal bacon as well as other breakfast items. Mattresses are comfortable and the rooms are quiet. Staff are friendly and very helpful . Laurel - a server in the breakfast room was very helpful. Really recommend staying at this Best Western in London.

    5
    « Great staff and nicely renovated rooms. »

    We were greeted with 4 wedding parties in the lobby when we arrived. The place was busy but the front desk was very efficient and got us a room even though we were checking in early. We were pleasantly surprised by the freshly renovated interior and nice comfortable room. The decor was modern and fresh and the bed was extremely comfortable. The room was nicely appointed too. My husband loved the airplane theme and the art throughout was interesting to look at. We would definitely come back!

    4
    « Nice place to stay! »

    This place is absolutely right for staying.. Staff is very generous... ROOMS are very comfortable and cleaniness is perfect in all ways.. Break fast is good for people who eat Non-Veg... They should keep more option for Vegeratian customers! OVERALL-9/10

    5
    « Excellent, clean with outstanding staff »

    In nicely remodeled hotel in which felt like it was new. The staff was beyond friendly and was attentive to any need. Friendly greetings in the hallway. The breakfast was better than most hotel breakfasts. Good value for the money

  • 4
    « Close to airport, good for a business trip »

    Stayed 1 night. Good business type hotel located a short 12 minute cab ride from london airport. It's on a strip road with not too much around it. There was a Tim Hortons about a block down the road. The free breakfast was quite good and had a good variety. Room was large and it was quiet at night. Service was good. Overall, quite a good spot to stay.

    5
    « Short but good »

    Upon arrival we were offered a free room upgrade to king suite. It was a great room with kitchenette and balcony. The salt water pool was warm and clean. The staff were very helpful and it was too bad we were not staying longer

    5
    « Exceptional !! »

    Our first time at this hotel and I am impressed with the service of the staff there, always willing and keen with a smile, Hotel staff made us feel special, attentiveness and eye for detail. Our short stay made us feel very welcoming!

    5
    « Very nice »

    Great hotel. Love the salt water pool . Very nice rooms . Staff is very friendly and helpful with any problems you have . When I called to make my reservation, Tasha was very polite over the phone and helpful. I have stayed there a lot this year for work. Enjoy it every time.

    5
    « cleanliness »

    clean and modernized. staff was very professional, neatly dressed. a very pleasant professional experience. oversized flat screen was also a nice added touch. another nice touch was the Keurig coffee maker.

    5
    « London Airoprt Inn and Suites, London, Ontario »

    Nicely renovated rooms and suites .. home away from home comfort with great location of amenities within 15 minutes of hotel .. excellent staff and location to airport and business services of London .

    5
    « Great business stay »

    I had a king suite. The room was large and well furnished. I slept really well, which I don't usually do in a hotel. I was very happy with my stay. It has a nice large pool. I didn't have an opportunity to use it but I checked it out and it was clean,

    5
    « A Real Gem »

    This hotel has been completely renovated. I am quite discriminating when reviewing hotels, and I can guarantee you will be very pleased with your stay. Service is outstanding, the rooms are beautiful, fresh, new, and spotless, and the breakfast one of the best I've experienced at a Best Western. The location is minutes from downtown and the airport. The price was a steal. Congratulations to the new owner and their staff!

    5
    « Excellent location near airport »

    Recently renovated, clean & comfortable rooms with choice of places to dine nearby. Front desk staff welcoming and Diann provides good service in the restaurant. Will definitely stay here when flying out of London in the future.

    5
    « Perfect for Business Travelers »

    Everything is geared to get me in and out with as little fuss as possible. The rooms are newly renovated, well equipped and the staff friendly and professional. The location was very convenient and the room was quiet.

  • 5
    « ELTA Event 2017 »

    Very good place to stay. Food in morning was buffet style and is good, For me it was close to many things for me to see and do. right now the street going into town is under construction. So by next year it should be cleared up. over all. Best place to stay.

    5
    « Great Hotel Experience »

    Best bang for the buck in my opinion! Worked in senior management roles for other hotels previously and in excess of 20 years total. Hotel is in a good location for my current role while on business. Hats off to the management team!

    3
    « stolen car »

    our car was stolen from the parking lot of Best Western hotel on Dundas street in London ON Aug 6. The staff did nothing to help out and no manager was on duty to assist. There are no camera only at front door. The back of the hotel is dark...dark enough for car theft!! location of the hotel is a high crime and drug area...not great for families. I would like to know how will Best Western compensate my family ?? Where is security? Apparently there used to be security now they have been removed. Oh did I mention another car was broken into as well?? Don't stay there until security is at quality level and the safely of customers is at top value!! Had to rent a car to get home to Toronto!! Added expense I did not need or want.

    5
    « Great value, very nice property »

    I knew very little about this property before arriving, but received a good deal via an online travel website. We were traveling with other family members who also booked a room. Upon arrival the front desk staff was very friendly and accommodating. We asked if they had any adjoining rooms where we could stay next to our family members, which they were able to do, which made our stay very pleasant. The rooms are very nicely updated with nice comfortable beds, great pillows, very nice bathrooms with good lighting, new flat screens televisions, Keurig coffee makers, and many finishes that usually come at luxury prices. The rooms also seemed slightly larger than other standard rooms that I've stayed in. We enjoyed the very nice pool area which was a salt water pool, and it was very clean and updated as well. In the morning we really enjoyed the breakfast which included just about every option you could want at a hotel breakfast. The breakfast staff member was pleasant and talkative, and was doing a great job replenishing items as they were consumed. As an aviation geek, I really enjoyed all the aviation photos throughout the property. Another cool feature I noted were two electric car chargers installed in the parking lot. I have never seen this at a hotel, and thought it was really cool as I plan to purchase an electric vehicle in the near future. Overall, I felt like we got an excellent hotel stay for a great price.

    5
    « Nice hotel »

    Enjoyed my stay at the hotel, room was clean, breakfast was served in the morning, but they did not have enough staff to replenish the breakfast. Front desk apologized for the inconvenience. July 2 is a busy time of the year more staff is needed to help out.

    5
    « Great Stay »

    Complimentary breakfast and 24 hr coffee and tea were excellent. Lots of healthy choices. All of the staff were very friendly and provided fantastic service. Room was nice with comfortable beds. Hotel was nicely located near the airport and a big shopping centre. We will stay there again.

    5
    « clean and comfortable »

    staff were great they were helpful with all the questions we asked. The pool was clean and breakfast was very enjoyable lots to eat and the hot food was fresh. the bed was comfortable and the had lots of pliiows.

    5
    « airport delay »

    We had to stay over night due to airport delays, caused by weather. with connecting flights. The Best Western was recommended, we were in a room, within the hour, of our flight cancellation,,and back to the airport, by 6 am. by their shuttle service, to catch our flight home. Had a very restfully night, after a hectic day.

    5
    « Easy Overnight Stay »

    The hotel is located Close to London Airportort Int. Sporty guys are even able to take the backbag and run to the hotel these few hundred meters. Check in is easy. The room is clean and everything is operative (TV, Air Condition, Toilet Flusch etc). Drop the bag and relax. For dinner restaurants are not far away on the same road. Breakfast is more than plenty. Checkout quick and easy. They offer even a ride to the Airport. Glad to have them in London Ont.

    5
    « Awesome!! »

    This hotel was excellent in every way. The rooms were clean and modern. The pool was perfect, super clean and saltwater too which was wonderful. The breakfast selection was huge, they had literally anything you'd want to eat/drink. I don't have a single complaint about this place. It is close to the airport and not the downtown though (we were going to the airport so the location was perfect for us).

  • 4
    « Stayed 4 nights & very impressed! »

    Great hotel value - Nice newly remodeled room, nice beds & pillows, extremely clean, quiet, very close to airport, great breakfast & friendly staff. Had issue with the air conditioner in the room so they immediately switched our rooms without issue. Very happy with our stay. Would stay again if we find ourselves in London again!

    5
    « Amazing place to stay! So clean and comfortable! »

    Absolutely a 10 out of 10! Great modern, clean, comfortable, affordable and friendly place! The beds were so comfortable, the bathroom was so clean and spa like, the breakfast was a feast of delightful hot and cold foods and juices and coffee! So well decorated ...we loved all the airplane pictures and theme: what a brilliant idea for a hotel that is so close to the airport! So close to the airport and yet we never heard a plane at all, such a quiet peaceful place!

    5
    « Best Western Hotel & Resorts »

    Everything was excellent -the general manager talked to us and gave us his card that was very heartwarming. The check in clerk sent us to the cafeteria for coffee while our room was being prepared (as we were very early) - she kept us posted as to how long we would have to wait - her smile and personality was worth millions - she will go places - all the staff were extremely friendly - (not in some hotels) -- a fantastic stay!

    5
    « Great location and staff »

    Hotel is located on a main street and fairly close to any major locations. It was just around the corner from a concert we attended. The staff were very friendly. The rooms were clean and nicely decorated. I would definitely recommend if in the area.

    4
    « A great stay! »

    I stayed here recently while on business. The hotel was very clean. Staff was courteous and polite. Breakfast was very good - hot and with a good variety. I really appreciated the quiet policy especially having some early mornings while there.

    5
    « Good Value »

    Excellent accommodations, staff are very helpful and friendly. Very comfortable rooms, clean and fresh. Very good pricing, with free parking. I visit London, ON often for family and this hotel is my first choice.

    4
    « Excellent hotel but humid room »

    This hotel was excellent in many ways. The rooms and the rest of the hotel were very clean and the staff very welcoming. The only complaint is that the room was humid. The ventilation system did not seem to keep the air in the room dry. The rug was a little damp which felt strange when walking on it.

    5
    « Awesome »

    Very Clean , nice size room, awesome bathroom. Very nice decor and extremely friendly and helpful staff. Really nice breakfast area. Comfortable beds and amazingly quiet. Nice fitness facility and pool area (salt water) You won't be disappointed.

    4
    « Remodeled and very nice »

    The Airport Hotel has undergone a refurbishment and it is quite lovely. There is now a pool and the rooms have been refreshed. I would recommend this hotel conveniently located near London airport and not too far from the 401.

    5
    « Best of the BEST Western »

    Travel a lot & use BW hotels extensively Hotel staff is exceptional & the breakfast is one of the best offered during our travels. We travel an average of over 40 days per year & enjoy our trip to this hotel & keep returning when in the area.

  • 5
    « Pleasant stay »

    The location ideally situated with easy access to the airport and downtown. The rooms were spacious and clean. The staff, pleasant and friendly to deal with. The complimentary breakfast had everything from eggs (hard boiled and scrambled) and bacon to a selection of cold cereals with toast and choice of juices or tea and coffee.

    5
    « Great Hotel, Perfect Location »

    This was my first stay with Best Western chain of hotels in London and it's certainly the best stay at Best Western Inn & Suites. Conveniently located across the London Airport it offers the friendly and efficient check-in process, well-preserved/restored interiors and tasteful decor and comfortable bedroom.This hotel offers best services and location and with the utmost class! I am not hesitant to say it's the best stay I ever had in London. We stayed in King Room and the beds were extremely comfortable. Rooms were quite large and clean. We have refrigerator and coffee machine in room. Location was amazing with chains of restaurants at a walking distance. Service upon check in was great. Front desk staff was kind enough to help us with amazing sightseeing spots and we end up visiting the beautiful grand bend beach which was 50 minutes' drive from the hotel. This hotel has the phenomenal staff. I would highly recommend this place and I would love to stay again with BW London Inn & Suites upon my next visit to London, Ontario. Great Hospitality! We had a fantastic time being with BW Inn & Suites, London and we thoroughly recommend this hotel.

    5
    « Th Best Best Western »

    This is my first time staying here in London at the best western, the room was lovely, the bed was absolutely comfortable, the room was very spacious and clean, love the extra pillow and blanket. Will sure to tell my friends to stay here when in London

    5
    « hotel stay »

    I needed a place to stay overnight after attending a wedding in London ON and chose the Best Western Airport Inn & Suites. They provided wonderful, friendly service, a clean and comfortable room, and made my stay very pleasurable.

    5
    « Very Clean »

    Very clean and well managed hotel. Breakfast included and great service. Friendly and courteous personnel. Rooms are nicely decorated and comfortable. Located very close to the airport, shuttle available or $10 taxi fare will get you there.

    5
    « Night before flight »

    We stayed in a double queen room on the third floor and had a great experience! The room was larger than most I've been in, offered fridge & microwave & Keurig. Everything was new looking & clean. Upon checkin the employee offered us flyers for when we asked about pizza options for delivery and that was super helpful! The salt water pool was the drawing card for us and it didn't disappoint! This hotel offered bathrooms right before the pool door so you could change without having to walk through hallways in bathing suits. Complimentary hot breakfast was important to us when choosing hotel and this one was far above average! Hot options are always a plus and this particular morning they had pancakes, scrambled eggs, sausages, & cubed hashbrowns, in addition to all the normal cold options of cereals, breads, pastries, & fruit! Finding the hotel was a slight issue, since there is currently ramp construction on 401 near the hotel. GPS in rental car did the job of re-routing without too much hassle. Would definitely stay here in the future!

    5
    « What a surprise »

    This is the nicest Best Western I have ever stayed at! It looked and felt as if it had been newly built as everything looked modern and clean. The complimentary breakfast was top-notch too. I didn't try the pool, as I was only interested in using a hot tub...which they don't have. That's about the only negative of my whole experience, though.

    5
    « Great stay »

    Can't say anything negative about this hotel. People were friendly. Breakfast was great with many options, including eggs and bacon. The pool is great. It's the only hotel that offers complementary shuttle service from the airport.

    5
    « Perfect barrier-free accommodation »

    The whole hotel was easy for someone in a wheelchair to navigate. All facilities were accessible accept the pool; it would be nice if it had a lift. We enjoyed the breakfasts. Our experience with the staff was very positive; always willing to answer questions and go the extra mile. I would definitely recommend this hotel.

    5
    « Family time with grandkids »

    Great experience with son and grandkids. Certainly one of the most well-organized and cleanest accommodations. Staff exceptionally nice and helpful. Free secured WiFi. Very comfy beds. In-room coffee maker with good supply of coffee and tea, as well as microwave and mini-fridge. Eco-friendly supplies in bathroom with plenty of towels. Pool area, with salt water pool, very clean with lots of fresh towels, ample seating and large windows. Great exercise and gym area. Very good posters on safety and rules of the pool along with emergency phone. Good well-supplied tuck shop, beverage and ice machines. On-site plentiful parking available. Close to all types of amenities including shopping plaza and food. Very handy to London Airport. Excellent security system to all indoor facilities as well as exterior doors. Great value and special promotions offered. Would willingly recommend to any traveler.

  • 4
    « Last minute booking »

    This was an unplanned stay, however it is conveniently located near a variety of restaurants, stores, LCBO outlet, major highway and the airport at the east end of the city. Would definitely return to this hotel on my next trip.

    4
    « One night stay. »

    Everything was nice. The saltwater pool was relaxing and clean. The breakfast was okay. The bed was comfortable. Room was very clean. We borrowed a baby crib from the hotel and it came with blankets and a small pillow.

    1
    « room charge on my credit card for damage (water infiltration on ext. wall) »

    I've been charge $250.00 on my VISA for damage in my room. There was water infiltration on the wall and I didn't tell the front desk at my arrival because for me, it'd be fixed eventually and I was there to sleep, I didn't want to change room or whatever... general manager just ignored my question about why I'm charged for water infiltration under a sealed window.....

    5
    « Very nice »

    I visited London for a dance competition my granddaughter was in. The hotel the dance studio had reserved was full by the time we tried to reserve a room. I searched hotels and found the Best Western London Airport Inn. It was 10 minutes from the venue. As always, I am skeptical of pictures on hotel websites. When we arrived I was very pleased! Our room was lovely, clean and very well appointed. Beds were very comfortable. They had a Kuerig!! Internet was fast. The staff was very friendly and helpful from the time we entered the lobby. The lobby is very warm and welcoming. The sitting area is calming. The breakfast area is clean and lots of seating. Breakfast gave lots of choices. I would absolutely staff again!

    5
    « Friendly, welcoming, professional »

    Our basketball team booked a number of rooms for the weekend, and we were delighted with the hotel. Every family was pleased with the cleanliness, comfort and service of the facility. We booked a conference room for hospitality purposes and found the staff friendly and helpful. The layout of the hotel was perfect, because the noise from the conference room didn't carry down to the rooms. The breakfast atrium was clean, spacious and bright. It was a perfect arrangement for our team's stay in London.

    5
    « Highly Recommended! »

    I have stayed at this hotel three times during my stays on London and have never been disappointed. It is close to the airport and also pretty close to Fanshawe College. The staff is friendly and the rooms are spacious, clean, and comfortable. They have a luxurious feel to them. There is free wifi and a free breakfast. The breakfast is excellent with plenty of delicious choices. It definitely stands out amongst other breakfasts offered by other hotels. The next time I am going to London, I will be booking here again.

    4
    « London BW »

    Great place to stay, was quite and family friendly. Breakfast was good but not enough protein choices. Check in was quick and the attendant was friendly and polite. Was close and convenient to the airport allow us to pick up family with them arriving on a late flight

    5
    « Great place to stay near the airport »

    We made an unplanned trip here and it was like coming home! The staff are friendly, the room is beautifully decorated and the need was very comfortable. The room was exceptionally clean and quiet and the breakfast that was included was all the we could have wished for. We would highly recommend booking with this hotel.

    4
    « Nothing but the truth »

    Wife and I we're not expecting to much, because I won a free night at a golf tourney. We we're really surprised with this place, all areas were super clean ( room, pool, fitness ctr, etc ) Staff was really friendly and always willing to help. Even had free toothbrushes for us because we forgot ours. Breakfast was one of the best we have ever had at a hotel that was included in the price. ( eggs, bacon, pancakes, potatoes etc ). Appx. 10min drive to OLG slots, which was not a problem. Close to the airport and a shuttle is available if needed. Cheap parking, $35 for week if needed. Will use this hotel again when we're I the area again.

    5
    « Great spot! »

    Excellent,friendly staff. Very clean and convenient location. Great complimentary breakfast.Lots of variety.Since the new year I've stayed here for business approximately 30 nights and look forward to staying again.

  • 5
    « Excellent Value & Service »

    Our daughter's basketball team stayed at this hotel for her OBA's. The staff, the service, the room size, comfort, and cleanliness, as well as all of the amenities, and the layout for socializing in the common/lobby area were all optimal. I would HIGHLY recommend this hotel to anyone, and it would be my first choice for an overnight sports team group stay when in London again.

    5
    « Good Price, Great Staff and Close to Airport »

    The staff were super helpful. One of the gals found a place for us to enjoy some live music during the weekend which we had wanted to do. The breakfast was well stocked and had lots of room to sit and a wide variety of foods to choose from. There was a staff member on hand replenishing foods as needed. We were up and leaving early for the airport the last day and were able to get a grab and go bag for breakfast and they also had coffee, tea, water and juices available at 5:15 in the morning! The cleaning staff were friendly and did a great job of keeping our room freshened and resupplied as we were there for three nights. This hotel was in a good location to get to 401, or take the side roads to the north part of the city and also close to downtown. They do have a shuttle to the airport but we used a rental car which was easy to pick up and drop off at the airport just five minutes away. The hotel looks like it has been recently renovated. Our bathroom was brightly lit and modern. The room was plenty big for two queen beds with lots of space to walk around. There was a mini fridge and a one cup coffee maker in our room. The beds were comfortable. AND there was minimal noise. We couldn't hear anything from inside of the other rooms and only a bit of noise when people were laughing in the hallways. There were a lot of children at the hotel during our stay and while we were in our room we couldn't tell at all! The only thing we were disappointed with was that there was no hot tub. The swimming pool is quite small also. In the end this didn't matter as there were many kids staying at the hotel so the pool was filled with munchkins anyways! Looked like they were all having fun. This hotel is definitely good value for your money. We will be staying here again the next time we return to London Ontario!

    3
    « Would love to tell you how great this hotel is but... »

    After reserving a room for 2 nights nearly a month before travel, we were contacted just before we boarded our flight to let us know that the hotel experienced a "computer glitch" and had double booked ALL the rooms in the hotel, so we were provided reservations at a very poor replacement. Now, London was booked solid that first night with hockey tournaments, conventions, a university tournament and weddings. We know, we tried to get out of the alternate location, so it seems that with full teams and large groups looking to book rooms, we were bumped so the hotel could take in a few extra dollars. Sorry Best Western but, we will always look elsewhere now.

    5
    « Great Stay! Clean, clean, clean »

    We stayed here for the weekend of Sept. 23. arriving on Friday evening and leaving on Sunday. We were in London for a wedding on the Saturday night and had 2 other guest share our room on the Saturday night at no extra charge. This also included breakfast for our guests as well. The rooms are a nice size clean, well appointed with comfortable mattresses. We asked for a quiet area on the 3rd level for our room and received just that. We had time to use the exercise equipment and the pool. It was never crowded. Usually we were the only ones there. This hotel is clean, clean, clean and very friendly any time we will need to stay in London this is the place for us.

    5
    « Awesome Hotel! »

    Stayed for 1 night with our 2 children and our dog. Can't say enough wonderful things about our experience here. Staff were super friendly and very helpful. Rooms were very clean and beds were soooooo comfortable. Boys loved the pool and the breakfast was the best we've ever had at a hotel hands down! You have to stay here if your in the area :-)

    4
    « Recently upgraded, handy location, great breakfast! »

    I stopped in to visit family members staying here and was quite impressed with changes to this hotel. What impressed them most was the breakfast included with the room - eggs, bacon, sausage, granola, yogurt, fruit, pancakes. A few options change from day to day, making it more interesting for people staying longer. The breakfast room is in an area with plenty of windows, providing lots of natural light.

    5
    « Sept 23 2016 »

    An excellent hotel with great staff and a good open breakfast area. All the amenities you need. Rooms are newly decorated in the last few years and the location is excellent. If you want a nice quiet hotel this is the one.

    5
    « Great Location »

    The hotel was very easy to get to from the 401 and was very handy to the wedding location. The room was clean and up-to-date with a great mattress and linens. There was a nice pool and laundry facilities for guests. The breakfast was fabulous and the seating area was substantial and pleasant. We would absolutely stay here again the next time we visit London.

    4
    « Visit »

    Nice and freshly renovated from what I was told, rooms are nice and fresh, decent work out room along with a pool. Breakfast is well appointed, lots of seating which most places do not have, extremely close to airport, and close to to mall and other stores and services

    4
    « Great stop over for early flights »

    Used this hotel as a stopover for our early flight from London Ontario to Calgary Alberta. On arrival we found we were entitled to a CAA discount and if we left before the free breakfast was ready there would be a grab bag ready for us at the main desk .Our room was modern clean and well appointed , we did not use the pool or work out area but did use the wake up call. Absolutely would return.

  • 4
    « September 10-11, 2016. »

    We stayed at this hotel as we had a wedding in London. The hotel was clean, beds were comfy, breakfast was good and staff were friendly. They offered free wi-fi as well. The only issue we had was check-in as they had just upgraded their system and it was not working as well as it was supposed to. However, with being said, the staff worked extra hard to accommodate some very unhappy guests and got rooms assigned as quickly as possible. They also were hosting guests of four different weddings that weekend so I think they did a great job. Would definitely stay there again.

    4
    « Fully renovated, smart, clean and friendly »

    The renovation must be fairly new. Floors, rugs and furniture in lobby and breakfast area all clean and new looking. Rooms are spotless and smart. Our room air conditioning worked exactly as it should. Comfortable beds and bedding. Hot and well stocked breakfast provided free of charge. I was very pleasantly surprised by the hotel, given its modest pricing.

    5
    « one of the best »

    only stayed for one night excellent hotel room 2007 very quite great bed and great breakfast and friendly staff a little bit out from center of town but good for us ..all that you would want for a hotel stay would stay again on any return trip lots of free parking and safe

    5
    « Comfortable stay »

    I checked my daughter and her 2 children into this hotel because of its close proximity to the London airport and she flies out very early in the morning. The hotel has been refurbished and the rooms are now quite tastefully decorated and comfortable. I always choose this hotel when flying out of London. My daughter said she and the children received a snack pack to take with them in the morning and said the experience was great, once again.

    5
    « Best Western is the BEST! »

    We never know what we will find when we book a stay at a hotel until we actually arrive. Having said that, our experience is always very positive when the hotel we have reserved is a Best Western. We found this to be very true of the Best Western London Airport.

    4
    « Newly Renovated! »

    Friendly staff greeted us and checked us in without a problem. Hotel has been renovated and is very clean. Lots of choice for the hot breakfast included. Close to London Airport but about 8 kms to downtown London.

    4
    « Great place to stay near airport »

    This is a great hotel near the airport. Very comfortable rooms and quite spacious. Full hot breakfast with almost anything you could want. Very friendly staff! Hallways and elevator were very hot during my stay but everything was was wonderful. I would stay here again.

    4
    « Very nice and friendly »

    My girlfriend and I went to stay here for a night. And since the renovations, it has undergone some very nice changes. From the very beginning the staff was very friendly and helpful. Since we booked online, our room was an accessible room, which we didn't need. So they were able to get us in the exact same room without any issues. And even though they apologized for the wait, it wasn't a long wait at all. The room was very clean, and comfortable. Air conditioned to a good temperature, and the bed was very comfortable. One of the bed side lights weren't working, though this was only a minor thing since the other side worked fine, and that's all we needed. The only gripe I would have with the experience at this hotel, was the complimentary breakfast in the morning. I remember this hotel having a better breakfast before Best Western took over. The food variety was quite lackluster, but more so that everything tasted fake. So all in all a very good experience, with the exception of the breakfast food in the morning. I would definitely recommend this hotel.

    5
    « Family reunion »

    We recently visited this Best Western for a family reunion and we were delighted with the hotel. The rate was great, the room was immaculate and fresh and the staff were really courteous and helpful. The location has easy access to the 401 and we would absolutely stay here again if the need arises.

    4
    « Comfortable, friendly and accomodating »

    Basic Best Western hotel. Clean, bright, appears to have been recently renovated. Very accommodating and friendly staff from housekeeping to the management. Pool was large, with lots of natural light and great for the kids. Breakfasts were appealing with lots of variety, changed daily, open dining area with plenty of seating. While a bit off to the side of the city, the hotel remained relatively close to all amenities and was accessible by car to the downtown and other attractions. If you are arriving by air, the hotel is minutes away from the airport. The price is excellent for what you receive and the services provided.

  • 4
    « Great surprise ! »

    I have never stayed at this particular hotel. But it was a very pleasant surprise. It was very clean and neat and tidy with a very nice area for breakfast. And a great price as well. It is very close to the London Airport and a very short commute to the Western Fair Sports Complex and Casino. Lots of food options in the area as well.

    5
    « Awesome Night »

    After many stays in London, this was our first at the Best Western Airport Inn - it was awesome! The staff were very friendly and helpful, the beds were very comfortable, breakfast had great options. Overall this hotel is perfect especially if travelling by air as its located near the airport.

    5
    « Excellent hotel »

    Everything about this hotel is excellent - new and refurbished rooms, cleanliness, friendliness of all staff, nice pool, fast free WiFi, very good breakfast (staff even went around the room offering freshly baked muffins hot out of the oven), gold room amenities and good location. All in all a highly recommended property in London.

    4
    « Clean and Recently Remodeled »

    Title says it all. Rooms were recently remodeled. Say was good, had no issues. The free breakfast left something to be desired. Overall I would stay at this hotel again if I am even in the London area.

    4
    « Best Western Airport »

    Nice clean hotel with great service. Clean and no complaints. Air conditioning worked but not very cold. We stayed when the weather was not too bad so we were okay with it. Other than that it was a nice 2 day weekend.

    5
    « Wonderful hotel »

    This was the last hotel stay on our road trip and our favorite. The air wasn't working in the room. I called, they checked it and moved us into a room with working air within minutes. The staff was friendly and the room comfortable. There was a refrigerator and a safe. I don't remember if there was a microwave as we didn't need one. The breakfast was delicious and plentiful. We'll definitely stay there again if we come back to the area!

    5
    « very comfortable beds »

    Our first visit to this hotel and I must compliment them on the way it is laid out with a huge breakfast/social area just off the main entrance. The beds and pillows were VERY comfortable and we got a good nights sleep. It's very close to the airport and at the same time, it's easy to get straight downtown on Dundas street. We will come back.

    4
    « Exemplary Customer Service »

    While visiting family I required the Business Centre facilities to help my Nieces prepare their first resumes. When I encountered some technical difficulties, Shayna at the front desk not only quickly helped me complete my task, but also made some valuable editing suggestions, and provided folders for the resumes. Her friendly and engaging personality made us feel we were part of a business team, and not just travellers at an Inn. It was truly the kind of service one would expect from a professional service industry, and sadly, it's lacking in most places. Well done Best Western for being wise enough to hire people like Shayna, and thank you very much Shayna for all of your help!

    5
    « Nice Place To Stay »

    Convenient location even if it was not downtown. Suitable as it was close enough to everything for us. Clean quiet and comfortable rooms. Very friendly staff throughout our stay. Love the USB charging station in the room!! Good breakfast choices and it was nice that it varied by the day. In spite of being close to the airport there was no noise from planes. Only thing that could have been better was the pool being closed for a day and a half for maintenance.

    5
    « Newly renovated, helpfull staff »

    Attended a wedding in London so we stayed at the old Airport hotel. The place has been renovated and is a good option if you do not mind the distance from downtown. We had the King suite on the 3rd floor and enjoyed a wonderful sleep. The charging devices in the room were extremely usefull. One suggestion I would make is to get hand-held showers.The staff was helpful and the breakfast better than average.

  • 5
    « Excellent »

    The room was clean, spacious and the breakfast was perfect. Had a main floor room and it was quiet. Local deli nearby which was nice. Staff was great. Close to airport. I would stay there again and recommend to friends

    4
    « A Great Place to Stay »

    Great place to "call home" temporarily while working in the London area...convenient to where I was working...staff are excellent and personable...I highly recommend this hotel if you are working near the east end of London or in the vicinity.

    5
    « Wonderful Hotel »

    I had read some less than favourable reviews but was very happy with the hotel. I had a King suite on the 3rd floor looking over the back side of the building. The room was clean and new - the bed was so comfortable. It's really more of a big room with a screen separating the bed and couch, but I liked the separation and the size was perfect. The hotel was pretty quiet given its location close to the airport and a main street, it is close to restaurants and many other conveniences. The breakfast had great variety and I didn't have any issues with the supply running low, there was more than enough and it was a better selection than many hotels I've stayed in. If I am in London again, I will definitely stay there.

    5
    « Spotless! Great Lighting! Super Convenient! »

    I accidentally booked this hotel, rather than another chain where I usually stay and arrived with trepidation. However, everything about this hotel was like-able. Cleanliness was outstanding, as was the all new lighting and bath fixtures. Breakfast was standard fare, but clean and plentiful.

    3
    « Recently renovated, but not perfect »

    We stayed here before renovations were completed and the beds & pillows were so comfortable we decided we'd stay here again. This time we were on the second floor and it wasn't immediately clear where our room was- couldn't see any room number signs. Not a lot of signs anywhere to be honest. Couple of bulbs out in the room and the remote for the TV would have benefited from a new battery. Breakfast is pretty good, nice selection. Hotel clean, staff pretty friendly. Set up more as an adult/ business destination IMO Overall good value for money.

    5
    « One night stay »

    Very comfortable bed. Perfect pillows' firmness. Bright white light in washroom and shower area. Hotel has no restaurants but very close to airport. No restaurants nearby. Had to order take out. Hotel shuttle is excellent. service. Went all the way to downtown London to pick us up for a great night at the hotel.

    2
    « Poorly laid out and noisy! »

    If you are staying here I hope you are in good shape because you will do a lot of walking to get from your room to the reception, or to find your car in the parking lot! If you are in a room near the stairs, be prepared to hear the door slamming all day and all night. Parking was a nightmare! There are only a few spaces close to any doors, so you have to park very far away from the main entrance. Overall this was not an enjoyable stay and I would not book this hotel again.

    4
    « Stay at London, Ontario »

    Visiting for a day, I chose this hotel for its location. Proximity to the airport, make it a good choice.Further their shuttle works on request. Nice property and spacious. Check in was a breeze. thanks to the courteous staff. One odd thing about this hotel, is that the lift is at the far end of the property, and if one is carrying heavy luggage, then has to lug it to the far end. It will be good if the lift is closer to the lobby. Rooms are clean and spacious. Complimentary breakfast was ordinary.

    4
    « Friendly Staff and very clean »

    Very clean, great rooms, awesome breakfast, shuttle to hotel and airport, nice pool. The staff are very professional and friendly. Wished they had put me in a room away from families and not by a family with a barking dog. Business and single people staying for a length of time should be put in an area that is quieter.

    5
    « Best sleep ever! »

    My best friend and I were returning from a road trip to Pennsylvania. We didn't make any reservations as we were just going to drive and see how far we could get but needed to be back for a flight from the London Airport on Sunday. We stopped in Brantford for a very late dinner and tried to get a hotel room on a Saturday night. Everything was booked. We happened upon this Best Western and figured we'd just keep driving and then enjoy a sleep-in. We arrived at midnight and were accommodated with a late check-out. So nice! The room was beautiful and the beds were super comfy. The best! We didn't have breakfast so we can't speak for that, but I would highly recommend this hotel for anyone catching a flight from the London Airport. It was so nice to roll out of bed at the last minute, and get to the airport without fighting any traffic at all.

  • 2
    « Breakfast was terrible »

    The hotel, front desk and staff were excellent. The rooms were clean and well kept. The decoration and theme of the hotel was air navigation with aircraft etc. Very nice. We awoke to have the complimentary breakfast The hotel was not sold out. The choices were what was expected... however the shortage of bacon at 8am and the slowness of getting things refilled was definitely a reflection of the breakfast staff. My wife asked about something and was treated terribly by the older breakfast staff. It was a shame that everything else seemed to go so well and then just prior to check out we were turned off....

    5
    « The WOW factor! »

    I've been frequently the London Airport Inn and Suites for 6 yrs prior to it becoming a Best Western. It was always a clean and friendly hotel with never a bad stay. Even during the renovations the staff did their utmost best to accommodate during the chaos. When they finished and I saw all the changes it was a big WOW. They have made some awesome upgrades and changes and still have that friendly, family oriented feeling. Kudos to the management and staff!

    5
    « Great Stay »

    Okay it was only one night, but the hotel is modern, clean and secure. Our room was very nice and I really liked the fact that the beds had lots of pillows and room was very clean. I toured the facilities and the pool area looks really nice, wish I'd had more time to get a swim in. I paid $122.00 taxes in for a Friday night to Saturday 11:00AM check out with breakfast included. The breakfast was okay and had lots of choices, for some reason I really liked the orange juice out of the machine.

    5
    « Newly renovated a hotel. »

    New renovated, rooms were clean, comfortable and updated. flat screens, charging ports for all your devices. Good free breakfast. 6 pillows on the bed, I was surprised for a best western, they really stepped their game up

    5
    « Basketball team »

    Big rooms, newly renovated well priced, free hot breakfast, exercise room indoor pool, free parking across the road from an airport and free airport shuttle hotel.I would recommend this place to families with kids, near by shopping and restaurants.

    4
    « New hotel with excellent access »

    The rooms in this hotel were very nice with comfortable beds and a selection of pillows. The London airport is a short 5 minute drive and the 402 is very close. I had a very early check-out so they offered me a bag breakfast in place of the buffet. Very nice touch! overall I recommend this hotel.

    5
    « Lovely Hotel »

    Stayed here 2 nights while attending the London All Equine Show. Very clean, nice breakfast included and no parking fees. Wish they had a hot tub with the pool. Friendly staff and comfy beds. I liked the aviation theme.

    3
    « Better than it was, but still some things need fixing »

    Stayed here over the Easter weekend. Was pleasantly surprised by the renovations to the room and the quality of beds. However, my wife was somewhat grossed out when we found a small bug on the bed shortly after our arrival. I brought it to the attention of the front desk staff and, to their credit, they sent someone up to re-clean the room after we went out. The bed was comfortable, but as we were on the third floor, we kept hearing a cracking noise throughout the night, caused by frost and ice heaves on the hotel's flat roof. Food in the morning was about as good as you could expect for a complimentary breakfast, but get there early to get a good selection. We'd probably stay again, but would hope things would be improved by our next visit.

    5
    « Pleasant Suprise »

    Staff were very good and helpful, rooms were well appointed and the beds and pillows were very comfortable. Great location very close to the airport, within 5 minutes, very close to restaurants and convenience stores and shopping.

    4
    « Good »

    It was fancy all was excellent, beds & rooms were excellent. it was quiet, staff was extremely friendly. Only thing if you have kids and going for pool: it was very cold, not enjoyable to swim. Breakfast was free & worth the visit.

  • 4
    « A Great Place to Stay »

    A very convenient, comfortable place to stay when visiting London. Handy to the airport if you're from out of town and flying out or into London and a good place to stay if you are on business and will be in London for a longer period. Good friendly staff...

    5
    « Great Stay at this Hotel »

    Our reason to come back home was not a pleasant one, but the ver POSITIVE on-line reviews for this Best Western London Inn and Suites, a former independant hotel that had been upgraded, were totally right on the money. Great staff who make every effort to help out if they can and almost every amenity needed. Continental Breakfast is free but they are working on getting their own restaurant on site - Great rooms - very clean and well kept - Good fitness room and pool

    4
    « Great bed and service when you need to crash »

    This Best Western has great comfortable beds, clean rooms and quiet needed to recharge after a long day at work and when the roads are not practicable in the Winter. I would stay here again and again as it is close to my work and gives me the amenities I need.

    3
    « Clean »

    Chose this hotel because it claimed to have transfers to/from the airport. Turns out this service is not 24 hr. and is suspended in the early hours and does not start up until around 4am. If your taking a 6am flight and want to be at the airport at 3hrs prior to your international flight you will either need to wait till 4am or get a cab. Other than the above the rooms were clean and quiet and staff were very helpful. The hotel also offers parking which is less expensive than parking at the airport.

    4
    « Excellent stopover for airport convenience. »

    Clean, convenient, great service. Breakfast was average for type. Room was spacious and beds were excellent. Bathroom adequate and clean. We just happened to need accommodation as the weather was deteriorating prior to our outgoing flight. We found the price excellent as well.

    5
    « Great stay - close to Airport »

    Stayed at this hotel before an early morning flight. Room was well appointed and bed was very comfortable. I left too early to be able to have breakfast but they offered me a carry bag instead. Staff were really friendly and helpful.

    4
    « Hockey Tournament Made Better By the London Inn and Suites »

    I was at the London Inn and Suites with a minor peewee hockey tournament in December and found the hotel a perfect fit. We were a little concerned visiting such a small hotel, but the place proved us wrong!! The pool was clean and new, and the building also had a gym. It was quiet for sleeping every night. The rooms were spacious and comfortable, and the breakfasts every morning had a surprising selection and were very good (unlike other hotels we've stayed at for hockey). It was nothing special, but perfect for our needs!

    5
    « Excellent Location »

    Excellent hotel with plenty of extras. Lots of selection for breakfast. Beds were comfortable and hotel staff were very accommodating. Interior was welcoming and the staff were all very nice. Good location with plenty of parking.

    4
    « Night before flights »

    We often use this hotel for folks who are flying out on the early flight from London to Calgary. The rooms are very nice, newly renovated and the beds are very comfortable. The short 5 minute drive to the airport makes this an excellent choice to stay.

    4
    « Updated Airport Inn - now Best Western »

    I've stayed at this hotel since 1991 through its many owners. The breakfasts have remained the same since then, not gourmet but satisfactory. The Oak trim in the hallways got painted brown which is a shame. The rooms have been upgrades and are nice but the heat/AC units are noisy and inefficient.

  • 4
    « Nice Surprise »

    While in town for a hockey tournament we had the pleasure of staying at the Best Western. We have stayed at Best Western's in the southern USA (complete let downs), so we were hesitant when told this was where we would be staying. What a pleasant surprise. Very clean. Helpful friendly staff. Decent buffet breakfast and fitness studio (always a plus for us ??). The only downfall (for some) was the location. Although located near the airport, it was very industrial with several adult entertainment facilities nearby. It was kind of awkward explaining to an 11 year old why we can't go to the Meat House for lunch.

    3
    « Call before you visit... »

    Even though it had a salt water pool and free breakfast included, the pool was small and full of hockey tournament kids and the breakfast was beyond awful. I have never seen food that didn't even look like it was supposed to look like- Frankenfood would be an apt description. We paid $139 per night plus tax. Granted, the bed was comfortable, but the place was crawling with hockey tournament kids who ran the halls till midnight and were up early. Fine if you are a part of this group, but be sure to ask if there are any tournaments being hosted before you book!!

    4
    « A place close to the Airport »

    If you need a place to stay close to the London Airport this is the place to stay. It is only minutes from the airport. The hotel is clean and the rooms are comfortable. The only drawback is that the elevator is a fair distance from the reception area but there is parking near the door closest to the elevator.

    5
    « Posative »

    This hotel was clean, The staff was friendly, The bed was so comfortable, Amenities was excellent. I would recommend this hotel as our stay was short but worth the money, Also very close to the London Airport , Stores and Restaurants were less than five minutes away.

    5
    « Great Stay! »

    Beautiful interior of this hotel, the lobby, breakfast room as well as the guest room was clean, modern and very comfortable. We loved using the salt water pool and will definitely come back to this hotel!

    2
    « Amenities »

    Suite wasn"t a normal suite. Breakfast was not up to par. Not enough food for the amount of people. Price was to high. Room was clean. shower was good. Noise in halls after hours was loud. Should have separate floors for sports events.

    5
    « Best Western great for Business Travel »

    Enjoyed the comfortable bed and the lovely salt-water pool! The breakfast is great - hot food and a full selection of cereals, fruit. The coffee is very good, and the in-room coffee is handy. I enjoyed the option of the 24-hour fitness centre.

    5
    « The rooms were spotless and nicely renovated. »

    The staff was very helpful and friendly. We did not realize that there was a hockey tournament staying there too. The kids were totally out of control while the parents let them run amok. I rate the hotel thumbs up and hockey families thumbs down.

    5
    « Beautiful renos »

    We were staying here for a hockey tournament a long with the rest of the hotel as it seemed. The rooms are very clean and the renovations are first class!! Staff very pleasant and helpful. Would highly recommend staying here. Comfortable beds as well.

    5
    « stuck in a freezing rain storm »

    My flight was cancelled, unknown to me until I reached the airport. By that time my transportation had left. Fellow travellers recommended this hotel as the free shuttle was on it's way. A quick call to confirm a room and off we went. Newly renovated, a large queen bed, comped breakfast, coffee in the room. Clean, quiet, salt water pool and they said if I needed to I could have definitely had a late check out with the weather and my flight not leaving until the next evening. Awesome staff. I would stay again and recommend to anyone

  • 3
    « Low Rating due to construction »

    I hope to visit this hotel again after renovations are completed. Best Western bought this place and started reno about a month before I stayed there. This was a great place to stay. Reno rooms are nice but they still had some work to do. If I had slept in, or tried to, it would have been a disappointing sleep because the workers would have started at 8 everyday. I dont know about weekends but I was there for work so was out of the hotel by 545. Beds were super comfy and room came with a mini fridge and keurig. Continential breakfast was mediocre but included. Eggs, toast, pancakes etc. fruit cereal. Had it all and its nice to be able to grab something to eat in the hotel This hotel might not be a good idea if you are going out downtown. Extremely long walk or 10 min drive and kind of a shady part of town. Hopefully it turns out to be a great hotel when reno done

    3
    « Our stay »

    room was nice but due to not being finished in reno's we were told we had to pay the New rate of Best Western's & I wanted to use my Choice Hotel rewards & was told no as we are not Best Western yet but the rates were..I've written but got no response. regards.Mr Risk

    5
    « Excellent »

    Great location near the airport and the offered shuttle to airport is wonderful allowing us to keep our vehicle parked at the hotel. We had an early morning departure and they provided to us a packed breakfast to take with us!

    5
    « Lovely room with free parking and free breakfast »

    We were in 331 which was a large modern room with a king bed and large bathroom. Very clean and very quiet. Breakfast was not anything special but staff were friendly. Free Airport Shuttle was punctual.

    5
    « Warm and Friendly »

    I've been staying at this hotel once a week for 6 years now and I would recommend it to anyone! Not once in the 6 years have I had a bad stay or problems. The front desk staff are friendly, courteous and always have a smile for you even when they are having a hectic day. Actually all the staff are great. Everyone will go above and beyond to satisfy requests. I must give them the thumbs up for the handling and organizing during the renovations. The new rooms are lovely!

    4
    « Excellent staff »

    The service and staff were excellent. Got picked up at the airport and chech-in was very smooth. Even though the hotel is still being renovated what has been done is great. Room clean and beds comfortable.

    4
    « Pleasantly Surprised »

    Driving into the parking lot I wasn't too sure what to expect, as it looks a little run down on the outside. Check-in was efficient, however with construction going on getting to the elevators is a bit of a challenge. You have to go outside as the hallway is blocked off. Rooms are brand new, and very impressive. All new flooring, fixtures, and bathrooms. Breakfast was good, and a good deal for $99.00/night.

 

Getting to the hotel ...

All directions
·From: Toronto. Go west on Highway 401 to London. Take first exit at London heading north on Veterans Memorial Parkway for approximately eight minutes and then turn left on Dundas Street East (heading West). The Best Western London Airport Inn & Suites is on the right hand side. ·From: Windsor. Go east on Highway 401 to London. Take last exit at London heading north on Veterans Memorial Parkway for approximately eight minutes and then turn left on Dundas Street East (heading West). The Best Western London Airport Inn & Suites is on the right hand side. ·From: Hamilton. Go west on Highway 403 to Highway 401 West to London. Take first exit at London and go north on Veterans Memorial Parkway fo...

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