Best Western Plus Hotel Lamplighter Inn & Conference Centre, Londres

Visited hotel with daughter, son, and spouse. Very clean and well maintained property. Great pool and waterslide area. Restaurant was also very well priced with good food. Will be back to enjoy the hotel in the future.

We stayed over Christmas. The pool is fun but the more people in the hotel the dirtier it gets. We had to ask for our room to be vacuumed and had cold food because the hotel staff took 3 trips from the kitchen to get the full order delivered. By Boxing Day the pool area was disgusting. I saw a wet popsicle stick disintegrating on the steps to the pool in the same place for 2 or 3 days in a row. Most of the staff were really friendly but we were disappointed overall with the cost and lack of cleanliness. We thought we were getting an atrium room and we did but it was behind the water slide. FYI, if you are looking for a view of the pool best to double check. The rooms aren't very sound proof so you can hear your neighbours at all hours as well.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi sear309, Thank you for taking the time to leave a review. I would like to start by apologizing you did not find the hotel to be as clean after a few days with us as when you had checked in. The hotel did not have as much staff working as we normally would as it was the Christmas holidays and staff wanted to be home with family. The staff that were here working did their best to try to ensure the hotel was clean but can see by your review they were not able to keep up and I apologize. My apologies as well by the time you had received your full food order it was cold and caused by staff not being fully prepared. I can understand this would be a disappointing experience. At the hotel we either offer atrium view or non atrium view rooms. Atrium view rooms face the inner courtyard area and non atrium face the parking lot. Unfortunately we cannot guarantee our guest's a view of the pool so we call them atrium view rooms simply meaning you are facing the atrium. Our guest's are more than welcome to contact our team once reserved and we will try our best to fulfill any requests you may have. Thank you again for completing a review. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. We hope you will come back and see us again soon! Sincerely, Guest Relations

Found a cockroach at midday in our room during our second day of our stay. They told us they would block off our one room and their policy is to only deal with the one room, not fumigate the hotel. Anyone who knows anything about roaches knows this will not deal with the problem and them being seen in the daylight indicates a serious infestation. They didnt give a full refund, let alone any sort of compensation to get our things professionally cleaned or replaced. They didn't inform any other guests and we didnt even see them block off the room. On top of that the TV wasnt working correctly and the heating system also didnt work. Those issues we looked passed because it was our daughters 3rd birthday and we mostly went for the pool. Knowing there are roaches infesting the place has my skin crawling. All of our belongings had to be thrown away and replaced, and we had to leave the day of my daughters birthday when my husband caught this disgusting bug in a bottle and we confirmed, yes, it's a cockroach. HEALTH HAZARD! DO NOT GO! DISGUSTING!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi azierena13, Thank you for bringing these concerns to our attention while you were a guest at our hotel. We regret that your experience did not meet your expectations and can understand your disappointment. Management is aware of what happened and is working with a pest control company to inspect the room you stayed in as well the hotel. I apologize this also affected your daughter's birthday celebration as you did not feel comfortable staying at the hotel any longer. We value our guest's feedback and work hard to ensure that similar issues do not occur in the future. We hope in time you will reconsider and give us another chance. Sincerely, Guest Relations

This hotel makes you feel like you are at a tropical resort without leaving the country. The waterslide is so fun and the palm trees make you smile. The upper deck is a great place for family games night. The arcade keeps kids of all ages busy for hours.

We arrived on Christmas Day, stayed for 2 nights. The check in gentleman gave us a complimentary upgrade when I kindly asked for a different view. Room was ready to go and we even got an early check in time of 30 mins. Which was awesome because we were able to hit the pool by 16:00 on Christmas Day!!!

My family and I stayed here to get away for the night with friends. The pool area was very nice , but our hotel room was very cold from a draft coming in from under the patio door. Also our bed was broken. Was not very happy.

We stayed for one night during X'mas. The room is clean with a balcony facing the pool. Kids enjoy the pool and the slide very much. Though the restaurant was closed on X'mas day, they did provide coffee, juice and cookies.

All staff super friendly. Rooms are spacious and very clean. Restaurant has delicious food and always quick and hot. Pool is very clean and lots of fun for the whole family. Lots of stuff for kids and adults to do. Close to a lot of stores and restaurants as well. 5 Stars!

This hotel is very modern and clean .The staff are top notch people at ther professions.tithe pool and waterfalls are beautiful! The restaurant is also exceptional.We recommend this place if you want a relaxing hassle free stay !

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi russgin, Thank you for completing the survey regarding your recent stay at our property. I am pleased to read everything went well during your past stay with us. Your review responses are the type of responses we hope and strive for from all our guests. It lets us know we are doing a great job and our guests are happy, comfortable and have everything they need. Thank you for sharing this with us. Your business is very important to us and we value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. Thank you again for taking the time to complete the survey. We hope you will come back and see us again soon. Sincerely, Guest Relations

Staff are outstanding, atmosphere is amazing, food was awesome! Location was great to catch the London Knights game at the Budweiser arena and share some amazing fun times with the family! GREAT hockey, WOW city, crazy good food, super Christmas with the family in an amazing city...Best Western Plus Lamplighter Inn was perfect for us!!!!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi mizztynah, Thank you for leaving us a great review! We are thrilled you had a great time with us at the Best Western Plus Lamplighter Inn and as well got to take in a hockey game at Budweiser Gardens. Over the years we have found many of our guest's are no longer interested in travelling South and are choosing to spend their vacations/celebrations here with us closer to home. With everything the hotel offers our guest's it's the perfect place to stay. Thank you again for your review and helping us spread the word about the Lamplighter Inn. We hope to welcome you back to the Lamplighter Inn when coming to the area again! Sincerely, Guest Relations

This is a very nice place to stay. The pool and Hot Tub is really nice to relax in if you need time away from the room. I wasn't fan of the restaurant Shelby's however as the food was very sub standard for the high prices. The room was very clean and the pillows amazing. I love the separate bathtub and shower in the room. It allowed for me to shower and if my hubby wanted a bath he could at the same time. You choose whether or not you want the room cleaned as well. However if you do want it cleaned you MUST put the sign on the door unlike before when you had to put it on the door when you "didn't" want it done. Poor option for channels on the tv however, if you want to wind down for the night and just watch a bit of television before going to sleep, or if you can't sleep and want to watch it. Tea and coffee provided and all other restaurants are close by. Lots of free parking which was a huge bonus. Elevators as well which I enjoyed! A arcade and laundry on site which was great as well. All round an amazing place to stay with helpful staff that is very friendly!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Nikki M, Thank you for taking a moment to share your experience at the Best Western Plus Lamplighter Inn. We are thrilled to read you had a great stay with us! Your responses are the ones we hope and strive to receive from all our guest's. From the indoor pool, hot tub, waterslide and more located in our tropical atrium to Shelly's Tap & Grill on site this property offers so many things to keep our guest's entertained. Staff are here 24/7 to ensure our guest's are comfortable and have everything they need. Thank you again for leaving a review. We look forward to welcoming you back when in the area again! Sincerely, Guest Relations

First night was great, but on the second, there was a Christmas party going on. It ran until nearly 1AM and the hotel said they couldn't (wouldn't) do anything about it. The doors to their banquet rooms open into the same atrium that many guest rooms open into. Between the loud music and shouts of drunken party guests, it was a rough night. The hotel offered a small discount (30%) for that night, but it hardly made up for the night and the tired kids we had the next day.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi AlanS31415, Thank you for taking the time to leave a review on your past stay with us. I would like to begin by apologizing for the noise levels experienced while at the hotel and can understand your disappointment. I have advised our Management team of your review so they are aware. I was however pleased you brought this to the attention of staff while here and compensation was provided. I do hope this made things a little better. Thank you again for leaving your review. We value our guest's feedback and work hard to ensure that similar issues do not occur in the future. We hope to have the chance to welcome you back again. Sincerely, Guest Relations

Harris was so helpful and professional in helping us to resolve our reservation/cancellation issue yesterday. We need more people like him in this world. If only all customer service representatives were this good at their job, what a better world this would be! Thank you Harris! Joe & Kathrynn Matthews.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi 970kathrynnm, Thank you for leaving a review on your experience with staff at the Best Western Plus Lamplighter Inn. I am pleased to read everything went well during your past stay with us. Your review responses are the type of responses we hope and strive for from all our guests. It lets us know we are doing a great job and our guests are happy, comfortable and have everything they need. I will be sure to pass along your compliments to both Haris as well his Manager. Thank you for sharing. Haris will be pleased to hear this. Your business is very important to us and we value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Guest Relations

We have stayed at this hotel many times over the years, the rooms are in desperate need of upgrades. The chlorine smell permeates into the rooms making them humid and smelly. Do not get room 215 it's is very old

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi cbk1820, Thank you for providing us with your valuable feedback. We're disappointed to read that the guest room you occupied wasn't exactly to your liking. I will be sure to advise our Management team of your review so they are aware. Thank you for letting us know. We hope you give us another chance soon, so we can share an even more positive experience. Sincerely, Guest Relations

Very nice hotel with an atrium and a pool area. It was clean and for the most part quiet. The bed and pillows were comfortable. There was a whirlpool tub and a separate shower, a fridge and coffee maker but no microwave for those who use them. We chose to stay here because it was close to the hospital. There is a restaurant on site that was good. The only complaint we had was it was very warm in the room. We turned the fan off but it didn't get better. The halls were warm too. This is a really great place for families with kids. I recommend this hotel.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Mammig, Thank you for providing feedback on your recent experience at the Best Western Plus Lamplighter Inn. We take pride in providing a clean and comfortable space for all of our guests so our team appreciates that you noticed. So you are aware for future stays, we do offer microwaves at the hotel that can be placed in a guest room when requested. Through our guest feedback we understand the importance of having microwaves in guest rooms so we are in the process of adding these to all guest rooms. My apologies though you found your room to be warm as well the hallways. Please know staff are here for our guest's 24/7. If there is something you feel is not working properly we ask that you contact the Front Desk so we are aware. Staff would have been sent to the area to ensure everything is working properly and if something is not we try to correct it as fast as possible. Thank you again for your review. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. We hope you will come back and see us again soon! Sincerely, Guest Relations

I was in London with my family for the weekend and chose to stay at this location. Overall it's a nice hotel, great pool for kids with plenty of parking. I did find that it was a bit pricey for the overall value.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi TMulroney07, Thank you for leaving a review on your past stay at the Best Western Plus Lamplighter Inn. We are happy you enjoyed your time with us and enjoyed everything the hotel has to offer our guest's. We look forward to welcoming you back when in the area again! Sincerely, Guest Relations

This was a terrible stay with a hotel chain that is usually better. It is clear that the Lamp Lighter Inn, is struggling. Really struggling. The room was dirty, fridge was stinky and broken. The staff was really NOT on the ball. Had to ask to have the room cleaned several times. Check-in was as nightmare as they were training someone new, but made it the customer's problem. This was a terrible terrible stay and Best Western should be ashamed of the service, the disgusting dirty room, and the lack of pride in customer service.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi aimee2727, Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn't meet those expectations. Your experience is important to us and we'd like to make this right. We invite you to contact our Guest Relations Administrator at the hotel to discuss your stay further. Thank you again for your review. We hope to hear from you soon. Sincerely, Guest Relations

Stayed one night for business. It was November so quieter- great place for families as they have a great pool area with palm trees, fish, water slide, waterfall etc. so it can get noisy. Had a room facing the atrium/pool area but we were surprised that it was fairly quiet and we didn't smell the cholorine. Atrium room would be great for you to see the family sitting on the balcony. Three storey hotel and conference centre. Giving it a four star as it doesn't include breakfast! First time at a Best Western where there is no breakfast but there is a restaurant attached to it and lots of other fast food restaurants around like Tim Hortons, Macdonalds, etc. Friendly and helpful reception staff. Room was clean and beds comfortable.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi U4369BPsharonm, Thank you for leaving a review on your past visit to the Best Western Plus Lamplighter Inn. We are thrilled you had a great time with us and had a chance to explore everything the hotel has to offer to our guest's. From the indoor pool, hot tub, waterslide and so much more this property offers it all. Our indoor atrium provides a year round tropical feel to our guest's. During the warmer months the atrium roof slides back to the beautiful sky above creating a warm breeze throughout the area. You can close your eyes and almost believe you are somewhere tropical. While the hotel does not offer a complimentary breakfast as we have a full service restaurant on property we do offer Bed & Breakfast packages where breakfast is included in your rate or other packages where you have a $ credit that can be used in the restaurant for breakfast, lunch or dinner. Please feel free to inquire about our packages with our Reservation Agents. They will be happy to go over that information with you. Thank you again for taking the time to complete a review. We hope to welcome you back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

We stayed for the pool and were not disappointed - very nice pool area. The rooms were also very clean and well appointed. Would definitely recommend for families. The restaurant had decently priced breakfast.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi NDP319, We are happy you had a great stay at the Lamplighter Inn and also we thank you for helping us spread the word to other's who have yet to experience the Lamplighter Inn. We hope you will come back and see us soon! Sincerely, Guest Relations

This is a great place to escape to, It was such a nice little getaway. The pool, atrium and hot tub were so relaxing. We connected as a family and could just kick back and relax. it was a little break from the daily grind of chores, cooking etc.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi recoverydesigned2022, Thank you for sharing your fantastic review and helping us spread the word! We are thrilled you enjoyed your getaway to the Best Western Plus Lamplighter Inn. You are right, this property is a great place to escape to. With everything the hotel has to offer our guest's to keep everyone entertained, whether you want to relax in our tropical atrium or ride the roaring mountain waterslide, there is so much to do and see. The best part is no matter the time of year it is this hotel always has a tropical feel to it. We hope to welcome you back to the Lamplighter Inn when in the area again! Sincerely, Guest Relations

We dined with my sister/husband at Shelly's to celebrate a special birthday. Our server was Ashley and she provided excellent service. She helped with our decisions on what to order (the food was excellent) and brought a yummy piece of cake with a candle when she heard it was my birthday. The Vegetable Penne Pasta is the best pasta both my sister & I have ever had!! Highly recommend you give it a try when you visit.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi shirleyhG7614KD, Thank you for taking the time to leave a review. We are happy you chose to celebrate your birthday at Shelly's Tap & Grill here on the property. Shelly's offers a large menu with so many great options to choose from. I'm happy Ashley was able to suggest popular menu items and help with a decision. I was also happy she surprised you with a slice of cake to celebrate your birthday with you. I will be sure to pass along your compliments to Ashley so she is aware. Staff always love when their name is mentioned in a review. It let's them know their service is appreciated and that she had a positive impact on your experience with us. We appreciate you helping us spread the word about the property and hope to celebrate many more birthday's to come with you. Sincerely, Guest Relations

Nice hotel, restaurant was good, good location 10 mins from downtown. Atrium area was very pleasant to sit and enjoy a relaxing experience. Bed was comfortable and room was clean and well stocked. Would stay again.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Milk_manager72, Thank you for leaving a review on your past visit to the Best Western Plus Lamplighter Inn! We are thrilled you had a few fun filled days with us and hope you had time to explore everything the hotel offers. Thank you again for your review. We look forward to welcoming you back when in the area again! Sincerely, Guest Relations

The hotel itself is great but there is zero theft deterrence for someone to steal your vehicle. No security cameras or security on premise. The fact that they have multiple functions (weddings, meetings, parties) a little shocked there there are no security on staff in case of any incidents including alcohol service or fighting. There only protocol is to call police but they are a convention centre. My truck was stolen the first night of a two night stay, so didn't get much use of the amenities as I was busy dealing with police and insurance rather then enjoy the beautiful pool area. I just wish they would inform guests of car theft problems at the hotel so you can make a more informed decision where you are parking and what's in your vehicle. Thankfully not much was in my truck but I'm sure others my not have been so lucky.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning andreozzi11, Thank you for taking the time to leave a review. I would like to begin by apologizing your vehicle was stolen from the parking lot while a guest at the hotel. I can understand this would be very upsetting and I apologize. Unfortunately theft can happen anywhere whether it be a public parking lot or a private driveway. Vehicle doors should always be locked and nothing of value should ever be left in a vehicle. My apologies as well because of dealing with the theft of your vehicle you were not able to enjoy your stay with us as planned. I do hope this does not prevent you from staying with us again. It truly is a great property to stay at and I hope in time you will choose to stay with us so you have the chance to experience this. Sincerely, Guest Relations

Beautiful, clean suite. But old ventilation made for a stuffy & over warm room. The crunchy bedding was a little uncomfortable and very noisey while in bed. Well maintained otherwise, in a great location in thw city, lots of great parking and great pool.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi lynzesweet, Thank you for taking the time to complete a review on your experience at the Best Western Plus Lamplighter Inn. I would like to begin by apologizing you found the room to be stuffy and warm. I can understand this would be disappointing and I apologize. I do hope you contacted the Front Desk to let them know so we were aware and could either have staff come to check your unit to make sure everything was working properly or look into moving you to another room. We are here for our guest's 24/7 so if there is something you need assistance with please contact our team. I am happy you enjoyed the location of the hotel within the city. We are centrally located between the 401 and the downtown area and has easy access to other parts of the city too. The hotel is a large property offering complimentary parking to all our guest's. I was also happy you enjoyed your time in the pool. Our indoor atrium features a large pool, hot tub, waterslide and more all enclosed under a retractable glass roof. It also features lush gardens, a koi pond and waterfalls to give you a sense of being somewhere tropical. The greatest part is no matter the time of year it is it is always tropical in the atrium! Thank you again for your review. We hope to welcome you back when in London again. Sincerely, Guest Relations

Hotel room was okay, cleaning was not very good in between days as sheets were not changed, no new bath wash or shampoo left but we dis get clean towels. Pool closed half of Saturday and did not open Sunday morning which was the whole reason we.booked on a weekend.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Family50th, Thank you for taking the time to complete a review on your stay with us. Currently staff are not servicing guest rooms daily but will when requested with our Front Desk team. If there is anything you need while a guest with us please contact the Front Desk and we will assist any way we can. We want all of our guest's to enjoy their time with us and will do what we can to see this happens. My apologies for the pool closures that occurred. The pool and area are subject to closure if there is an event taking place there. Usually these closures are for wedding ceremonies and most times only last about 30-45 minutes. Staff work hard and fast once the ceremony has ended to reopen the pool and area to cause as little disruption to our guest's. This information is available on our website (www.lamplighterinn.ca) and we encourage all our guest's to visit our website before coming to the hotel. Any important information about what is happening at the hotel is available there. I do hope once the area reopened you were able to enjoy your time in the pool. Thank you again for your review. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. Sincerely, Guest Relations

Come to a place where service excellence is the order of the day. From the check in to room quality, from pool to breakfast, you will not be disappointed! The room was spacious and warmly appointed, clean and welcoming.

Awesome Inn. Cheerful, courteous staff. Made us feel very welcomed. Try their best to accommodate your needs to the very best of their ability. We always stay here when we travel. Most of our travels seem to be for medical appointments. Stressful times. It is so nice to have a quiet, comfortable place to come to. It is the next best thing to coming home. We are thankful for having this place to come to.

This hotel is note what it used to be. The room/beds were comfortable and clean, but the service is terrible. Each time I called the hotel (directly, not the 1-800 number), once to try and get an early check in and again to book an additional room (within the same stay), the phone just rings and rings and you are constantly re-routed back to the main menu after pressing the option you are looking for. I tried to order room service at 8:30pm and no one answered for 10-15 minutes before I finally called the front desk to confirm room service was still open. Front desk told me that they were still open and transferred me again. After another 5 minutes of no answers, I called the front desk again to again confirm that the restaurant was actually open. This time, they didn't pick up and instead transferred me back to the restaurant. They did this 2-3 times before I finally went down around 8:50pm to order for take-out and I was told by the only waitress working that the kitchen was closed (the bar was quite busy, so this might explain why no one picked up). We tried to grab breakfast on our way out and spent 15 minutes in line with one family of four ahead of us, and no one (waitress, hostess, or manager) came to greet anyone at the front during that time. They were busy, but we could see at least 4-5 empty tables. When a waitress finally came to the front looking for a table of 10, I asked her how long the wait would be and she said an additional 15-20 minutes. We left. I don't mind waiting, but the fact that no one even acknowledged the line of 15-20 people to let us know that there would be a bit of a wait, I just didn't feel like giving any more money to this establishment. I spent $1200 over two nights and for such a costly hotel, the price just is not worth it when the service is so sub-par.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Katie_C_20222022, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for the service delays you experienced while you were a guest with us and I understand this would be disappointing. Since the pandemic restrictions began to lift, this business like many other businesses, has been struggling to have a fully staffed property. I apologize the limited staff had an effect on your stay and will make sure our Management team is aware of you review. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Guest Relations

we stayed in room 380 and there appears to be black mold in the shower stall. because we rented the room for a wedding, we were forced to use the shower, despite the blackness in the grout in the corners and in some places on the wall. In addition, this hotel forced us to take a 2-night minimum.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Jeff, Thank you for completing a review on your stay with us. I would like to apologize for the condition of the washroom in the room you stayed in. I can understand your disappointment and I apologize. Unfortunately I am not able to see the room # you stayed in as your name is incomplete but I would ask that you contact the hotel to let us know your room number so we can have the washroom inspected. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. Thanks again for your review. We appreciate your business and hope you will stay with us again in the near future. Sincerely, Guest Relations

Very clean motel, the bed was medium soft which you got a great sleep. Rooms were clean. Pool area was relaxing. The staff were all very friendly. When ever you needed anything they were very quick to respond.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Imgilbert2, Thank you for completing the survey regarding your recent stay at our property. I am pleased to read everything went well during your past stay with us. Your review responses are the type of responses we hope and strive for from all our guests. It lets us know we are doing a great job and our guests are happy, comfortable and have everything they need. Thank you for sharing this with us. Your business is very important to us and we value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. Thank you again for taking the time to complete the survey. We hope you will come back and see us again soon. Sincerely, Guest Relations

When we arrived the harried front staff were doing their best to check people in. Staff shortages meant not enough rooms were ready, and the line-up was long. We were eventually upgraded to a roomy queen suite. I was worried it would be noisy as it faced the pool but it was on a higher floor, so noise was not an issue. It was very hot outside and the air conditioning in the room worked beautifully. Though we didn't use the pool, we did use the laundry which worked well. We also met a friend and had breakfast at the restaurant in the hotel. It was delicious and the service was very good.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi 809normab, Thank you for sharing a review of your recent experience. I was pleased to read our front desk team worked well under the pressure of a full lobby with guest's checking in even while being under staffed. We appreciate our guest's patience as well during these times. I was also happy to see our team provided you with an upgrade to one of our Queen Suites overlooking the atrium. These are highly requested suites and as you would know provide an amazing view of our indoor tropical atrium area. I hope it was enjoyed. Shelly's Tap & Grill is the restaurant here on property. It is a popular restaurant in the area serving breakfast, lunch and dinner. I'm happy you chose to meet your friend there and everyone enjoyed their meals and service. Thank you for sharing your experience. We hope when in the area next you will choose to stay at the Lamplighter Inn again! Sincerely, Guest Relations

I've heard about so many people loving it here but it wasn't as great as I had hoped. The layout is a bit confusing, and when we had trouble finding our room the staff wasn't super helpful. We had to track down 3 different people to finally get help. Kids are running up and down the halls yelling all night and parents don't care. Super rude. Our daughter was struggling in the water after coming off the slide and the lifeguard didn't even notice or seem to care. Hopefully if a child really needed some help maybe she would. Kids were also going down head first and sometimes on top of each other and none of the staff seemed to care about the safety at all.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi jani2, Thank you for taking the time to leave a review. I would like to begin by apologizing you did not enjoy your stay with us and I apologize for your disappointment. You are correct, the hotel is a large sprawling property and can be difficult to navigate until you familiarize yourself. We do have hotel maps available at the front desk for anyone requesting one. Please feel free to ask and our staff will be more than happy to provide that for you. My apologies as well the noise from others at the hotel were disruptive. Please know staff are here 24/7. If there is something in your room not working properly or if there is a disruption in your area we ask that you contact the Front Desk and let them know. Staff could have come to the area and asked anyone being loud in the hallway to either return to their guest room or to move to a common area where guest rooms are not located. I am concerned you did not feel the lifeguard was overseeing the riders safety on the waterslide and was not enforcing the waterslide rules. I will be sure our Management team is aware of your review so they can further investigate. Thank you for letting us know. I do hope this past stay does not prevent you from staying with us again. It really is a great property in London to stay at. So many of our guests leave looking forward to their next stay with us. I hope in time the same for you also. Sincerely, Guest Relations

The pool was short staffed. The water was cold. The water slide was closed The majority of the time. The towels in the rooms were dirty. The pool area was not maintained or stocked with clean towels. The front desk would not answer the phone when called. The hotel and restaurant both appeared to be short staffed.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi ashf852022, I would like to apologize we did not meet your expectations while staying with us and I can understand being disappointed with your stay. We, like many other businesses, are struggling with being under staffed. Our staff that are here are doing their best to ensure our guest's are happy and have everything they need but from your review I see the service provided is lacking and I apologize. Currently the pool is open every day during the week. It opens at 8am daily and closes at 10pm Sunday - Thursday with Friday & Saturday closing at 11pm. The waterslide is currently open Friday evenings, Saturday and Sunday morning. We hope to soon have the slide operational throughout the week. I will be sure our Management team is aware of you review so they can look for ways to improve service. I do hope when in the area you might give us another chance. Hopefully soon things get back to where we were before the pandemic began and we can have a fully staffed hotel. Sincerely, Guest Relations

The pool and atrium at this hotel is absolutely fantastic! The rooms are clean and well laid out. We stayed when there were 3 weddings and several events happening at the conference centre and there was enough parking for everyone, and it was not loud at all in the rooms- in fact perfectly quiet. Our room didn't get cooled down as much as we wanted but it wasn't hot either so we didn't complain. Beds were comfortable, bathroom had everything we needed - it has a seperate bathtub and shower so two people can bathe at the same time. The staff was super friendly as well. The pool and slide are awesome however, the slide isn't open all the time - only when they have 2 lifeguards available and that is really rare. We stayed there for 5 nights and the slide was only open for a few hours in total for 2 days, so don't expect the slide to be open. The games room is fantastic as well, lots of fun games to play as family but it is quite warm in there. The gym had everything I needed for a good workout too. Overall, great hotel!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi bopeep7 Thank you for completing an amazing review on your stay at the Lamplighter Inn! Our team is thrilled you had such a great stay! These are the types of reviews we hope and strive for to receive from all our guests. Our goal is for our guest's to enjoy everything the hotel has to offer from check in to check out and from your review I see we achieved this. We hope to welcome you back to the Lamplighter Inn when in the area again! Sincerely, Guest Relations

All Staff encountered throughtout stay were unfriendly, didn't smile and front desk was exteremly slow at check in. Very unwelcoming as there was a party in the front room with music so loud it caused a headache (while waiting in line) and could barely hear the clerk during check in. Duvet had obvious brown stains. Bed and sheets uncomfortable. No bedding for twice requested "crib" which also was badly stained. Both tv remotes barely worked, very annoying. All 3 soap dispensers in shower were empty. Dirty (garbage) under pull out sofa. Lines for breakfast were ridiculous. Bad coffee and some dishes extremely salty. Nice hallways and pool. Crappy hours on water slide, unable to use on two night stay.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi LilLukey333, While I was pleased you found the common areas of the hotel to be clean and tidy and enjoyed the indoor pool I apologize the rest of your stay was not enjoyed. I will advise our Management team of your review so they are aware. We want our guest's to feel welcome the moment they walk through the front door and if there is anything requested these items should be brought to you in a timely manner. I apologize this was not your experience. Currently the shower dispensers are all empty as after they were all installed the began to slowly leak which could make the shower floor slippery. At this time we have placed bottled shower items in the rooms for our guests. We are working at finding different dispensers to replace the old ones and will install asap. At this time the waterslide is closed during the week and open Friday evenings, Saturdays, and Sunday mornings. This information is available on our website as well more important information about what's happening at the hotel. My apologies you were not aware before arrival the waterslide offers different hours. I do hope when in the area again you will give us another chance to provide you with great stay. So many of our guest's check out looking forward to their next stay with us.I hope the same for you. Sincerely, Guest Relations

We arrived at 4 (check in time) and both rooms weren't available… bathtub dirty, water slide closed Mon-thurs and no one said anything when I made the reservation. Pool super dirty around edge and bottom, huge hairballs floating all over, and NO towels … at all… AC is governed and not cold. Couldn't breathe the entire time trying to sleep.. would NEVER stay here again for $200+. Go to another hotel that has a pool for cheaper

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi erinkC1924FG, I would like to start by apologising your rooms were not ready at our check in time. I can understand this would be disappointing and I apologize. My apologies as well you did not find the pool and area to be clean. I will advise our Management team of you review so they are aware and they can further investigate this. Our guests have access to either cool or heat their rooms. With the heat wave we have been experiencing over the last week the A/C units have been running constantly keeping the rooms cool. I do hope while here that you contacted staff to let them know so they could look at your unit and make sure it was working properly. We have found as well that if our guest's close their curtains this helps to cool the rooms as well for our atrium view rooms making sure the patio door is closed definitely will help. I do hope this past stay does not prevent you from staying with us again. This is a very popular hotel and so many of our guest's leave having had amazing stays looking forward to their next. I hope in time the same for you. Sincerely, Guest Relations

Check in was fast and courteous. Room was clean, spacious and had everything I needed. Was not able to enjoy the amenities, however I've stayed here various times I knew that they would be as great as always. Another good stay at the LAMPLIGHTER

The rooms were very clean. The air conditioning settings were comfortable throughout our stay. The internet was easily accessible. The pool and atrium areas were well maintained. The restaurant, while a bit slow on the seating of guests, had delicious food and good service.

We've stayed at Lamplighter Inn few times and its always been a great stay. When in London, this is really a great option as its a big facility with good bar and restaurant and the waterpark for kids. The rooms are starting to get a bit dates but still very clean and comfortable. If you need to stay downtown, this is just a short drive away but still close, also there isn't a lot of good restaurants that are a walking distance so if you stay here you will need to drive pretty much everywhere. Its not the quietest place as it has lots of families with small kids, but its a very good place to stay when in London.

We stay at the lamplighter while in London for doctors appointments. It's our favourite hotel. The atrium, pool, personnel are all great! The hotel is just a couple minutes taxi ride to the hospital. Looking forward to our next trip.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi nurse4kidsrn, Thank you for your fantastic review! We are so thrilled to be your favourite hotel in the London area. Our team here at the Best Western Plus Lamplighter Inn is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We too are looking forward to welcoming you back to the hotel on your next trip! Sincerely, Guest Relations

Staff went above and beyond for my family. We mentioned it was my daughter's birthday and we came back to 2 loot bags from the hotel full of great gifts that made my two daughters very happy. The restaurant staff were also very kind. The place is also kept very clean.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi essahylton, We're so delighted to hear that you chose to celebrate your daughter's birthday with us! It's an honor to be a part of her important day and we hope everyone's experience here made it extra special. We wish your daughter many more years of happiness and look forward to welcoming you & the family back to the Lamplighter Inn again. Sincerely, Guest Relations

A really Good vibe at this hotel with the (indoor) pool atrium. Our Room had a balcony and overlooked the pool. Perfect for a winter weekend get away!! The rooms were clean and we appreciated the accessible shower stalls. In terms of value, the price we paid was lower than most for the amenities offered and room service portions made for great value as well.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi els2nw1, Thank you for sharing your review on your past stay at the Lamplighter Inn. We are delighted you had such a great stay with us! Our atrium view rooms are highly requested and offer either a balcony overlooking the atrium or some feature walk out patios to the atrium. Staff take pride in providing a clean and comfortable space for all of our guests so our team appreciates that you noticed. I was also pleased you appreciated the accessible shower stalls and as well enjoyed the room service. Thank you again for your review. We look forward to welcoming you back to the Lamplighter Inn when in the area again! Sincerely, Guest Relations

If you are going to this hotel to use the waterslide and pool- don't go! The pool could be closed for ‘deep cleaning' prior to a wedding (when really the groomsmen came for a swim) and then closed again for the duration of the wedding. They don't open the waterslide during the hours that are stated on their website or the gate for the lighthouse. The staff doesn't care that the hours aren't followed. Multiple sad children walking up and down the stairs to check to see if it is open. I had to call multiple times to see when it would be open. Friday night I called twice and was told Saturday it will be open all day. However, Saturday came and it didn't open until 5 pm. It was suppose to be open at 8am and there was a wedding that closed the pool- the representative we talked to Friday night didn't tell us that either. Andre ‘duty manager' Saturday night was extremely rude and basically said sorry you don't like that we don't follow our pool/waterslide hours but that's the way it is!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning S2tt, Thank you for sharing a review of your recent experience. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. While you are correct, the pool can be closed down between 12pm – 4pm for deep cleaning or should we have a special event the pool and area will close to accommodate this. We do our best by selecting a time between our check out and check in times to cause the least disruption to our guests. Staff work hard and fast to reopen the area as soon as possible. There are times though when the pool area will not close allowing our guests continual use of the amenities. This information is available on our website for any guests that visit us. I do apologize you were not able to access these amenities and understand this would be disappointing. I would also like to apologize the waterslide was not open during the times it should be open and have advised our Management team of your review so they can look into why it was not available. Thank you for letting us know. I was pleased to read you brought this to the attention of Management while here but was disappointed to hear about your unfortunate experience with our staff. This is not the way we want our guest's to feel. Our guest's should feel welcome and comfortable speaking to staff and staff should listen to our guest's concerns and look for ways to correct this. My apologies for the way the Manager on Duty made you feel. We hold ourselves to the highest standards and our team will address the issue. Thank you again for leaving a review. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. I do hope that you will give us another chance to make it right. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations

The property was just perfect for our family of all ages 4 to 62 it is a little slice of heaven right here in southern Ontario. I would recommend this hotel to everyone. It is located near lots of restaurants and shopping etc.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi mtdubois, Thank you for sharing a review of your recent experience. We are happy you had such a great stay with us! Our team here at the Best Western Plus Lamplighter Inn is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon. Sincerely, Guest Relations

The pool was overcrowded at all times. We expected there to be some social distancing rules in place. Room service was terrible. Cold food and we were not brought utensils, napkins or condiments. We waited another half hour for that to arrive after they suggested we come down to get them.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Susan L, Thank you for taking the time to complete a review. My apologies you felt the pool was overcrowded during your stay with us. With school out and many family's looking for a staycation this hotel has become a very popular choice. While we were in the pandemic the hotel followed the social distancing rules set out for the protection of our guests and staff. With the restrictions now lifted we also have lifted the restrictions. My apologies if you were not comfortable with this. I would advise during the week is the quietest time in the pool but again with school out many guests staying with us are here on their vacation looking to use the pool as much as possible. When school is in the pool is usually quite quiet during the week. If you are able to come then you will probably find it to be much more quiet. You may even find yourself to be the only ones in the pool. How great would that be to have it all to yourself? I would also like to apologize for your room service experience. I understand this would be disappointing and I apologize. I will be sure to go over our review with our Restaurant Manager so she is aware. Thank you for letting us know about this so we could look into it. Your business is very important to us and we value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. Thank you again for taking the time to complete the survey. We hope you will come back and see us again soon. Sincerely, Guest Relations

The hotel is easy to get to off the highway and has a LOT of shops and resturants around it within walking or driving distance. The rooms are small and to the point. Pull out beds are ok for kids but NOT older people. The big feature is the large pool with water slide in the middle of the hotel. Open from morning till night, it's a wonderful place to relax before or after your day's activities.

Great place to stay! We went for a night with friends for a girl's trip. Staff was helpful. Very clean facilities. The room was surprisingly quiet given the sports teams and wedding in the building. Kids loved the slide!

Not friendly staff, no working shuttle , asked for room to be cleaned while we went out to for 3 hours. Was told by front desk it would be cleaned and we came back to a non cleaned room. Most staff was nice but one girl at front desk was so rude and nasty. Food at restaurant was amazing

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Greetings Laurie P, Thank you for completing a review on your past stay. I would like to start by apologizing you had scheduled your room to be cleaned while away and when you came back it still had not been done. I imagine this would be disappointing and I apologize. I will be sure our Management team is aware so they can look into why this was not completed. I would also like to apologize for your encounter with a staff member. This is not the way we want our guests to feel. Our goal is for our guests to feel comfortable and if they need anything to feel comfortable asking staff to assist. I apologize this was not your experience. I was pleased you enjoyed Shelly's Tap & Grill here on the property. They are a very popular restaurant serving breakfast, lunch and dinner. They offer a large menu with many great options to choose from. There is always something for everyone at Shelly's. Thank you again for completing a review. The information you have provided to us will help us to improve and deliver a memorable experience to you and other guests in the future. While keeping our surveys confidential, we also use the survey responses for future training purposes for our staff. We hope you will come back and see us again soon. Sincerely, Guest Relations

We've stayed at the Lamplighter Inn before and it's a great, clean hotel. They keep the pool at a comfortable temperature so you can walk right into it and not get a chill. All the staff are friendly and professional and help wherever they're needed and they do it with a smile.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi ILoveMyFamily1986, Thank you for taking the time to share your experience on your past stay at the Lamplighter Inn. We are thrilled you had such a great stay with us as well all staff encounters were professional and helpful. These are the types of reviews we hope and strive for from all our guests. It lets us know our guests are comfortable and have enjoyed their time with us. We hope to welcome you back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

I stayed for two nights over the weekend in a Queen Suite. It had a lower level living room with a sofa, large computer table and large wall mounted TV. There were 2 TVs in the room. I found the queen bed overly soft from my liking. The shower and tub was in a separate room from the wash basin. There was good water pressure from the shower. Because the room was on the side that overlooked the pool area I found it noisy at night. You could also hear people in the hallway and when their room doors closed. The hotel had an excellent restaurant attached. While some Best Westerns have EV charging this one did not.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi e10750law, Thank you for taking the time to complete the survey regarding your recent stay at our property. While most guests prefer to have an atrium view room overlooking the pool, hot tub and waterslide noise levels may be higher. We have found through past guest reviews if you keep the patio doors closed tightly it helps keep the noise out. For our guests that reserve non atrium view rooms to get access to the pool area is very accessible. No room is too far away from the atrium. Shelly's Tap & Grill is the restaurant onsite and is very popular. They offer a large menu serving breakfast, lunch and dinner. With having such a large menu there is always something for everyone. I am happy you enjoyed your time there. Thank you again for completing the review. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. We hope you will stay with us again when in the area. Sincerely, Guest Relations

Myself and 3 friends stayed for a fun night. We love the atrium room we had and enjoyed the pool and even the slide lol. We also loved that Crabby Joes was right beside the motel so walked over after 9 for half price appetizers!!!! Everyone was clean and absolutely perfect!!!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi angiegirl242022, We are thrilled to read you and your friends enjoyed your stay with us and everything the hotel has to offer. We hope you will come back and see us again soon! Sincerely, Guest Relations

Very impressed with the cleanliness of the rooms. Beds and pillows are comfortable. The rooms that are in the atrium right by the pool and hot tub are fantastic. The staff are welcoming and accommodating :)

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi cstp4th, We are so happy you had an amazing experience at the Lamplighter Inn! Our staff work hard to provide a clean and comfortable environment for all of our guests so our team appreciates that you noticed. I will be sure to pass along your compliments. We hope when in the area again you will choose to stay at the Lamplighter Inn! Sincerely, Guest Relations

My stay here was amazing. Kids enjoyed the pool, the hours for the pool were great. A clock would help in the pool, had so much fun didn't realize kids were well past their bedtime. Staff was very responsive to any requests.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi shawnzwaryczuk, We are so happy to read you and your family enjoyed your time with us. While there is a clock in the pool area it may not be large enough for guests to clearly see. I will ask our Management team for a larger clock to be placed on the deck level. Thank you for your suggestion. Staff are always ready and willing to go above and beyond for your guests. I am pleased they assisted with your requests. We hope you will choose to stay with us again when in the area. Sincerely, Guest Relations

We were really pleased with the hotel during our stay. The food at the restaurant was EXCEPTIONAL. I would have loved if the slide was open. Also, having this “resort” feeling would have been better if the bar was open in the pool area.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi jotcarpentry, Thank you for completing a review. We are thrilled you thoroughly enjoyed your stay with us and all the hotel offers. We look forward to welcoming you back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

Pool, arcade and exercise room are nice and well kept. Room was not made up between nights and when we complained to front desk they told us we have to schedule it and that the door tags (requesting to be made up or for privacy) are ignored. Why even have them if theyre ignored. The TV remotes were difficult to operate, like their batteries were half dead. The restaurant was impossible to reach by phone for room service.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Jmasse1, Thank you for completing a review on your past stay. I would like to apologize you were not made aware upon check in that we are not yet back to servicing guest rooms daily at this time. While housekeeping services are still limited at the hotel if there is anything you need please contact the Front Desk and we will assist. For our guests that would still like their room serviced during their stay our guests are more than welcome to make arrangements with the Front Desk to have their room cleaned. They would just need to arrange an hour for the guests to vacate the room and housekeeping will come in and service it. I would also like to apologize for the difficulty in contacting the restaurant for room service. I can understand this would be disappointing and will make sure our restaurant manager is aware to prevent this from happening. I was happy to read you enjoyed everything else the hotel offers. Staff do their best to try to ensure our guests have a great stay. I do hope when in the area you will choose to stay with us again. Sincerely, Guest Relations

Outlooking our suite was a beautiful coy pond with a waterfall and lighthouse. It was very nice to wake up too! However the beds for me were pretty hard and had issues sleeping and stiffness. A/C was not big enough to keep up to keep the room cold. But still great place and food for breakfast was amazing! Would come back.

The service was good, the hotel was clean but the hotel is tired. Furniture was old, room had no microwave and paid $200+ for room. Needs updates to stay competitive. I think it's good for families that plan to use the pool but I'm sure prices are set to cover costs of keeping up pool area when some money needs to go into decor of hotel.

Family getaway. Family loved the pool. Clean and fun. Will be returning. Room had everything we needed. The atrium view was perfect. Lots of restaurants nearby. Staff were very friendly and helpful. Perfect getaway!

I was staying there for 3 nights for business, the room was very quiet and super comfy beds. Older hotel, but clean rooms and helpful staff. Good location with restaurants near by and not far from the highway.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi tiffanyE7639KP, Thank you for taking the time to complete your review on your experience with us. I am happy to read you found the beds to be comfortable and the room quiet providing you with a good night's sleep. I was also pleased to read that when needed staff were helpful. Thank you for sharing this. The hotel is located a few kilometers off the 401 and surrounded by many great businesses, restaurants and a large shopping centre. Whether you choose to walk or drive there are many great things to do in the area. Thank you again for sharing your review. We hope you'll visit us again soon. Sincerely, Guest Relations

Always stay here, Best Western Plus is exceptional! Staff is amazing, rooms are super clean, beds are great, you'll sleep like a baby! Restaurant is excellent, good tasty and cooked to perfection! Would highly recommend to stay here!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi thomson600d, Thank you for sharing your fantastic review! We are so happy to read we are your choice hotel when in the area. We are also happy to read all staff encounters were amazing. Our staff always want to make sure our guests are happy and comfortable doing our best to ensure guests have a great stay with us. Thank you for noticing how clean the hotel is kept by staff. They work hard to provide a clean and comfortable place for our guests. I was also pleased you enjoyed your time in Shelly's Tap and Grill. They are a very popular restaurant in the area offering many great options so there is always something for everyone. Thank you again for your review. We look forward to welcoming you back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

My daughter wanted to stay in a hotel for her 8th birthday… so we looked up unique hotels and found this one. We thought the pool area was amazing. We drove 4 hours to get there and it didn't disappoint.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi nmmac2022, Thank you for sharing your great review on your stay at the Best Western Plus Lamplighter Inn. Happy Birthday to your daughter! We are so thrilled you chose this hotel as a place to celebrate your daughter's birthday! I hope everyone enjoyed their time and had a chance to experience all the hotel offers. Staff take pride in providing a clean and comfortable space for all of our guests so our team appreciates that you noticed. Thank you again for your review. We hope to share many more birthdays with you and your family for years to come. Sincerely, Guest Relations

This hotel is always amazingly clean and staff are so helpful and friendly. The restaurant is also amazing. the atrium is beautiful and the location is close to many other facilities and the airport..

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi 861smoore, Thank you for your fantastic review on your past stay with us. We are so happy to read you had another fantastic stay with us. Our team here at the Lamplighter Inn is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. Our housekeeping team take pride in providing a clean and comfortable space for all of our guests so our team appreciates that you noticed. We look forward to welcoming you back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

This was one of the best value stays we have ever had. The atrium is just amazing and the pool staff and lifeguards were the highlight of the trip. Just such a professional staff who can balance the goal of keeping the kids and families safe but also ensuring that everyone is having a great time and is satisfied.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Rob B, Thank you for leaving a fantastic review on your stay at the Lamplighter Inn. We are thrilled to read staying at the hotel was one of the best stays you have had. Your responses are the type of responses we hope and strive for from all our guests. It lets us know we are doing a great job and our guests are happy, comfortable and have everything they need. Thank you for sharing this with us. We look forward to welcoming you back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

The room was rundown and not especially clean. It was okay but nothing special. The pool was nice but the edge was icky looking. Nice waterfall feature. Staff were extremely friendly and it's in a good location.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi vlvw2022, Thank you for completing your review on your past experience at the hotel. I was pleased to read you enjoyed your time in the pool and the atrium surroundings. It really is a beautiful place to sit back and relax. No matter the weather outside it's always tropical in the atrium. Thank you for sharing. I was also pleased to read staff were friendly. Our team is always willing to go above and beyond to ensure our guests are comfortable and enjoy their time with us. My apologies though you found the room to be run down and not as clean as it should be. I will be sure to advise both our Management team and Housekeeping team of your review so they are aware. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. Thank you again for completing your review. We hope you will choose to stay with us again when in the area. Sincerely, Guest Relations

Honestly, everything was fine, clean, organized, and staff were happy. The only pinch came when my kid was sad and left left out because she couldn't ride the waterslide that she saw in all the pictures. Before I booked I was looking online for the rules and regulations of the pool and waterslide, as well as, pool hours of operation to make sure that this was the best fit for us. I didn't find any. When I arrived I was informed that pool area would be closed for a portion of our stay due to a wedding (pool and reception area share the same atrium) and that my child was not tall enough to ride the slide. We selected that place specifically for the slide.

My family and I had the greatest experience of all! The staff was beyond great, the amenities were great, the food was amazing! The pool and arcade kept the kids busy and our room was breathtaking and we all had the best sleep we've ever had! The linens were fresh, the pillows were plump and the beds were comfy! The hotel accommodated us with extra fresh blankets and ensured we were all comfortable!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi asht0072022, Thank you for your fantastic review on your stay at the Lamplighter Inn! I am happy you and your family had a great experience at the hotel and enjoyed everything the hotel has to offer. These are the types of reviews our team hopes and strives for. It lets us know our guests are happy and enjoying themselves. We are here 24/7 to make sure all our guests are comfortable and have everything they need. We look forward to welcoming you and your family back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

This hotel was amazing. The atmosphere felt like we were at a resort in the Caribbean. The retractable glass roof in the atrium was an added bonus. The hotel was clean and the beds and pillows were so comfy! We loved it and will definitely be back!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi lindseylainey, I am thrilled to read you had such a great time at the hotel. The atrium really does make you feel like you've been transported to a tropical destination. No matter the weather outside it's always tropical in the atrium! I was also pleased you found the beds and pillows to be comfortable. We actually have a lot of guests that will reach out after staying wanting to know the brand name of the mattresses so they can buy one for their home. Thank you for sharing this. We look forward to welcoming you back to the Lamplighter Inn! Sincerely, Guest Relations

Quite simply, the WORST beds I have ever had the misfortune to sleep on. They were awful for everyone in our party. The restaurant service was terrible (had to wait 15+ minutes simply to be sat, with one waitress telling us she "can't" help. It's an OK hotel to stay at for the pool, waterslide and surrounding activities, but I would recommend another hotel instead of this one.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Paul B, Thank you for completing the review on your past stay with us. I would like to begin by apologizing you did not get a good nights sleep on our mattresses. I can understand this would be disappointing and I apologize. I would also like to apologize for the wait time and service provided in the restaurant. I will be sure Management is aware of your review. I do hope while here you were able to use and enjoy all the amenities the hotel has to offer. It really is a great hotel to stay at in the area. Thank you again for completing the review. We value your feedback as it helps us to improve and deliver memorable experiences to you and other guests in the future. We hope to have the opportunity to welcome you back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

Do not go with the cheaper hotels, BW gives the best to your money. I really liked the amenities, room cleanliness and pool. Hotel is giving you what you paid for and more. you can stay there with great confodence

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning John T, Thank you for completing the review on your past stay at the Lamplighter Inn. I am happy to read you enjoyed everything the hotel has to offer. It really is a great place to stay while in the area. The hotel has so much to offer there is something here everyone will enjoy. We appreciate your business and hope to welcome you back when in London again. Sincerely, Guest Relations

The rates are very high for a hockey team and/or other family or athletic events. And no accommodation for senior citizens, in rates and/or policies. The policies we have experienced, as a sports team, i e. late check out is not available at this hotel. It's a poor policy when a corporate attitude is applies to everyone. if you look at the choices below, there isn't one for recreational/family EVENT

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 519-681-7151. Sincerely, Justin Russell Guest Relations Best Western Plus Lamplighter Inn & Conference Centre

The hotel gave us a hospital rate for three nights. Unsure if we needed it longer they told us to come back to the front desk and they would extend it . Both are son and daughter brought their families down to stay the weekend and to support us and thought it was a great mini vacation. We will all be back when my husband recuperates. Great place!

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Greetings dietrich2022, Thank you for completing our review on your past stay at the Lamplighter Inn. I am happy to read under the circumstances of what brought you and your family to London you were able to enjoy your time with us. It really is a great property in London with so much to offer our guests. I hope while here everyone was able to take advantage of the pool, hot tub, waterslide and more. Thank you again for completing our review. We look forward to welcoming you and your husband back soon! Sincerely, GRA

I stayed for a concert, wasn't in the room long, but went with a partner. The jaquzzi tub was perfect, clean, and worked well. The King suite we stayed in was very well appointed, clean and would be great for extended stays or a family of 3 or 4 - has a hideaway bed in the living room as well as a small kitchenette.

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Gipsigurl82, Thank you for completing our review on your stay at the Lamplighter Inn. I am happy to read you enjoyed your time with us and enjoyed the room as well. Our king suites are very popular room styles. Whether it be for a couple or family these suites are clean, spacious and offer separating doors between the bedroom and living room for privacy. I am happy your enjoyed your suite. Thank you again for completing our review. We hope if travelling to the area in the future you will choose to stay with us again. Sincerely, GRA

Myself and the kids loved this place Will definitely be back Loved the pool, hot tub, slide, arcade and that the restaurant was right in there if wanted that option Close to the 401 and many local amenities

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Greetings llawrence0379, Thank you for completing our review on your past stay at the Lamplighter Inn. I am thrilled to read you and the kids enjoyed your time with us and everything the hotel has to offer. The hotel is definitely a hot spot in London. We have found a lot of people are no longer travelling South but are choosing to stay with us. The hotel is easily accessible from the 401 and close to many popular businesses in the area. Thank you again for your review. We appreciate your business and look forward to welcoming you and the family back in the future. Sincerely, GRA

The hotel is gorgeous inside. The atrium and pool area are beautiful. The kids really enjoyed the pool and hot tub but wish the waterslide was open during the week. The rooms are spacious and really comfortable. It's really close to the hospitals too which is a bonus. We will definitely be back to stay for future appointments.

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Iriley82, Thank you for completing our review on your past stay at the Lamplighter Inn. I am happy to read you enjoyed your time while at the hotel. The atrium which holds our indoor pool, hot tub , waterslide and more is definitely a great place to sit back and relax in all while being surrounded by our tropical gardens. When the weather is warmer and the weather permits the atrium glass roof opens up to the beautiful sky above creating a breeze which really makes you feel like your at a tropical destination. You are correct. At this time the waterslide is only open Friday - Sunday but soon we hope to be able to open during the week. We know our guests are patiently waiting for this. We are too. Thank you again for completing our review. We look forward to welcoming you back to the Lamplighter Inn when in the area again. Sincerely, GRA

Traveling: 2 adults (mid-30s), 10yo, 6yo We booked a Friday night to enjoy a night away. Room: One bedroom atrium view. Room was spacious, but a bit dated. The room upgrades have not caught up to the hallways and other areas of the hotel, which look very lovely. Bed was comfortable. Pull out bed was probably one of the most comfortable I've ever laid on. Pool: Busy. Always. It's not big enough to support the number of people there, so prepare to be splashed and crowded. Minimum waterslide height is 48" and they make no exceptions. It was a neat one-time experience with low expectations, but we won't be rushing back.

When you're staying at this hotel, you must try out the waterslide. It's approved for all ages .....all ages grandgeezers! It's a mandatory must and your stay will be enjoyed all the more. If it isn't, try out the hot tub instead!

Best western lamplighter. I stayed at the best western recently and wow, did it ever go downhill. It used to be a reasonable hotel with good service but the last stay was abysmal. I stayed at the hotel for 5 days, not once was the room cleaned, no fresh towels and garbage piling up. I went to the front desk and asked that someone take the garbage out and give fresh towels at around 1pm. 4 hours later at 5pm this had still not happened. Remember when they used to do this daily? Not anymore!! I went back to the front desk and asked they send someone to clean the room again, they left a garbage bag with a few towels in it at the door. They said they could clean it tomorrow, I was checking out the next day... unreal... I had to leave all the garbage in the hallway? Beds don't get made, you won't get towels unless you ask repeatedly, the service is terrible. The rooms are getting dirtier from the last visit a year ago. The soap dispensers in the shower were empty except the conditioner which didn't work anyways. The shower leaked and dripped all night... Staff are wandering around but I'm not sure what anyone actually does here. The pool is dirty and they are apparently not maintaining that either. This was by far my worst experience at a best western hotel ever.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your thoughts on your recent stay with us. Although we don't appreciate the way we were addressed when you spoke with us, we understand your concerns are still disappointed that you were unhappy with your experience. Although we were unable to continue the interaction with you at the time, the person you spoke with still chose to send towels and garbage bags to your room. After COVID-19 pretty much every hotel chain and hotel has modified how and how often they are offering stayover housekeeping service. Unlike most hotels, we have resumed daily housekeeping service for our guests, we just ask that they schedule a time in advance, when we know the room will be vacant for an hour. When you brought your concerns to us on Tuesday night, our housekeeping team had already gone home for the day, but we probably could have found another room clean room nearby if you wanted to move.

My husband and I stayed here after our wedding for 3 nights, this gas always been my favourite hotel in london since I was little. We will be staying every year for our anniversary! We had a wonderful stay.

Breakfast was good, but not included. Shelley's restaurant is attached to the lobby and had great breakfasts and pub food. Very reasonable prices, too (most kids meals are $6). Most of the hotel facilities feel newly renovated, except for the rooms (obviously next on the renovation list). But still very clean and comfortable. The pool and slide are amazing, but the slide is only open Fri eve and Sat and Sun. Unfortunately our 6yr old was 2 inches short to be allowed on the slide (brace yourself for tears!) But it is completely understandable, because of the depth of the churning pool the slide empties into. Have to keep the kids safe!

There is no microwave so that was disappointing but over all love this place. The water slide for kids is awesome. Easy to find and get to. All amenities are very close by. Arcade is very expensive. Very nice experience.

Had a great stay but unfortunately we have been sick ever since. Stayed March 31 with my daughter and grandchildren. We had a great stay and my 3 year old granddaughter is still talking about it. We stayed in the 100 level poolside and as it was quite humid ran our AC all night, the vent being near the foot of my bed. I woke up the next morning and could not speak. I had a sore throat and no voice. Since then both my grandchildren and my daughter have been sick too, two weeks later!! I believe you need to have the ventilation system checked out and possibly some mold testing done.

2girls and I went hear room facing the pool,felt like we were at a resort, pool, hot tub , palm trees , beautiful, the staff is fantastic, my friends were never hear , this was my 3 rd times, we will be back. Great restaurant, highly recommend ❤️

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Day Suzy272, Thank you for providing us with a fantastic review on your past stay at the Lamplighter Inn. I am happy to read you chose this hotel as your getaway with the girls. Our indoor atrium really does have a tropical feel to it. From the pool, hot tub and waterslide to the lush gardens, palm trees and waterfalls it's the perfect place to sit back and relax. No matter the weather outside the atrium is always beautiful. In the summer when weather permits the glass roof retracts back to the beautiful sky above creating a breeze through the atrium. It really is a must see. We hope when looking for your next getaway you will choose the Lamplighter Inn again. We look forward to welcoming you back for another fantastic stay. Sincerely, Guest Relations

Myself and two of my friends wanted to get away for a few days and we chose the Best Western Plus in London, Ontario! We only live about 30 minutes away but what a wonderful place to stay. The staff was so helpful and friendly! Our room was over looking the pool area and we sat with our coffee in the morning and it had such a resort feeling palm trees lots of plants we felt like we were on an island! The restaurant was a great place to eat and the price was very reasonable. Would highly recommend this hotel if you live close or far!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi donnajantzi, Thank you for completing our review on your past stay at the Lamplighter Inn. I am thrilled you chose this hotel as your getaway with friends. Atrium view rooms are the most popular at the hotel. With either having a balconied room or patio room to the atrium area it really gives you a sense of being somewhere tropical. No matter the weather outside it is always beautiful in the atrium. Thank you again for completing our review. We hope when hotel shopping again you will choose the Lamplighter Inn as your place to stay. Sincerely, Guest Relations

Great location, staff was friendly and the place was nice, bright and clean! We went as we had a full day at the hospital with appointments. Lamplighter also has a medical discount rate which is awesome. Came back to relax in the hot tub and nice swim in the pool. Beds where comfy, sheets where clean.. sorry I'm picky ! We will definitely be staying there again.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi getaways00n, Thank you for taking the time to complete our survey. I am pleased to read your stay was thoroughly enjoyed and that after your medical appointments you were able to come back to the hotel and relax in the hot tub. Our staff take great pride in their work and I'm happy this shows to our guests. Thank you for sharing this. We look forward to welcoming you back to the Lamplighter Inn! Sincerely, Guest Relations

The Best Western Plus in London, Ontario is a magnificent hotel. From the lobby to the hallways, to the pool area, to the workout facility, to the rooms, it has a wonderful ambience and the stature of a 5-Star Hotel! The staff in all areas of the hotel were very pleasant and helpful. I strongly recommend this hotel to anyone travelling through London, or for someone who is looking for a personal retreat.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Robert B, Thank you for taking the time to complete our review on your past stay with us. I am thrilled to read you thoroughly enjoyed your stay with us. Our staff take great pride in the hotel and I 'm glad it shows. It really is a great place to stay at whether it be for a family staycation or a couple looking for a romantic getaway we have it all. We hope to welcome you back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

We had a fantastic time. We contemplated going to a waterpark in Niagara but chose this instead as it is closer and not as busy and we were not disappointed. The weekend was busy as there was some events going on, including a wedding Saturday night, which closed the pool for an hour during their ceremony, but it was still a fantastic experience. The front desk was always so helpful and anytime we asked for anything brought to the room they were very prompt and kind. All of the lifeguards were very kind and patient with the kids. The arcade could use some spicing up, more games would be nice as there was not a whole lot there but enough to keep the kids happy for a small while. Overall, highly recommend this beautiful hotel!

The hotel was almost fully booked so they said we can charge more since we are Almost sold out. Ended up paying $80 more per night. Only reason we did was to see family that we had not seen in 3 years.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning, Thank you for completing the review on your past stay with us. I apologize you felt the hotel overcharged you. Like airlines, rates will fluctuate depending on availability. During peak times throughout the year (ie. March Break) hotel rates are higher as the demand for rooms is higher. If you are looking for times rates are lower, during the week you can find lower rates as well the hotel is not as busy. You are more than welcome to review our rates with staff when reserving. We offer many different room styles as well. They would be more than happy to go over this information with you. Thank you again for completing the survey. We hope to see you around the hotel in the future. Sincerely, Guest Relations

We booked months in advance, 2 rooms for two families. We requested first floor beside each other. We ended up on the third floor. We were told we had adjoining balconies which we did not. The pool and water slide were amazing. Pool was not too cold. A few concerns…. The water slide is not visible from the pool or deck. So if we were in the pool with one child and another wanted to go on the slide we could not see them at all. The pool deck staff were quite strict. Asking us not to give our one year water in his sippy cup on the deck because it wasn't a “clear enough”cup . There were also times where the lifeguards were gathered chatting on the upper deck by the slide and none on the lower deck. The restaurant was great. Good food, good service and not overly expensive.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning hollyrainville, Thank you for completing our review. I apologize the front desk was not able to fulfill your requests on your reservation. Our guests are more then welcome to place requests on their reservations but these are requests and not guarantees. Staff do their best to fulfill all guest requests but unfortunately there are times they are unable to. The pool and waterslide are on different floors in the atrium. The waterslide is on the top floor and has a separate pool splash landing area so not to disrupt those in the pool. The waterslide has 2 guards, one at the top of the slide and the other at the bottom. All riders on the waterslide are watched over by the guards. We ask that guests do not bring beverages/food on the deck level with the exception of water. I do apologize if you found the guards were too strict in enforcing the rules at the pool but we do this to ensure all guest safety. I was pleased to read you enjoyed the food and service in Shelly's Tap & Grill here on the property. It is a very popular restaurant in the area. They offer a large menu with many great choices at reasonable prices. I am happy you enjoyed it. Thank you again for completing your review. We value your feedback as this helps us to learn and improve for the future. I do hope you will choose to stay with us with in the area again. Sincerely, Guest Relations

Was clean and the staff were very kind and accommodating. Rooms were a nice size. We enjoyed the pool with friends although it was a little cold but over all was fun experience. The restaurant was great for breakfast

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi kelseydempsey1313, I am happy to read you and your friends enjoyed your time spent at the hotel and all staff encounters were positive ones. I was also happy breakfast in Shelly's Tap & Grill here on the property was enjoyed. They are a very popular place in the area to both our guests as well locals. We hope when in the area you again you will choose to stay with us! Sincerely, Guest Relations

Great hotel. Grounds and building are clean. Great amenities both in the room and on site. Atmosphere promotes both couples and families. Breakfast not included however the restaurant was good, prices were not too high and the always have a breakfast special. Will see you again soon!!!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Jeff, I am happy to read you enjoyed your stay with us. You're correct, whether it's families or couples looking for a place to stay this hotel has it all. Our staff take great pride in their work and I am pleased it shows to our guests. While breakfast is not included in our rates we do offer Bed & Breakfast packages where breakfast is included or other packages where the guest has a credit to be used in the restaurant and can be used for any meal they choose. Please feel free to ask our Reservation Agents about our packages next time. They will be more than happy to go over the information with you. Thank you again for completing the review. We look forward to welcoming you back to the Lamplighter Inn! Sincerely, Guest Relations

We enjoyed our 3 night stay at Best Western Lamplighter Inn. We were impressed with the "newness" and cleanliness of the hotel. We had an atrium view room which was a bonus. Nice that it had two separate sleeping areas. Kids obviously LOVED the pool and slide. Beds were comfortable, even the couch pullout. While it didn't affect us in any way, the only downfall was that they seemed shortstaffed ie. not enough lifeguards, no monitoring of fitness room/kids playing on equipment. To be fair though, parents should be monitoring their own kids, sometimes parents were ALSO in the fitness room and allowing their kids play on these machines, even with signage that you must be 16+ to use machines. Overall, great stay, will come again.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Lolalola28, I am thrilled to read you and your family thoroughly enjoyed your time with us at the hotel. The indoor pool, hot tub and waterslide all enclosed under the retractable glass roof make this hotel a very popular one in the area. We have noticed families are no longer travelling south but are choosing to stay here with us for their vacations. The atrium is definitely a must see especially when the weather is warmer. The atrium roof slides back allowing a warm breeze into the atrium creating a tropical sense for our guests. Like many other businesses staffing has been an issue but as the pandemic ends and restrictions easing staff are starting to come back again. Thank you again for you review. We hope to see you return to the Lamplighter Inn when in the area. Sincerely, Guest Relations

The hotel has wonderful amenities and is perfectly situated near lots of attractions and conveniences that anyone could need. The pool is such a treat and open early enough or late enough to get in a swim before/after the crowds. We'd definitely stay again!

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi SumFamily, Thank you for your review responses. I am pleased to read you enjoyed your stay with us and we look forward to welcoming you back when in the area again. Sincerely, Guest Relations

My friend sand I booked two nights at this wonderful hotel. Everything was so amazing. All the staff were friendly. Even though we went at a very busy time the hotel was very clean and well organized. Side note if you are planning an adult holiday maybe don't book during March break. Wasn't terrible but there was a lot of kids.

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning, Thank you for giving us a perfect review! I am happy to read you and your friend enjoyed your time at the hotel and everything it offers. We hope you will come back and see us soon! Sincerely, Guest Relations

We were there for the March Break. It was our first time there. We were impressed with everything, especially the swimming pool and water slide. Our 11 year old son really enjoyed his time. The game room is fun too. Will definitely come back again.

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning, I am thrilled to read you and the family enjoyed your stay with us. These are the review responses we hope and strive for from all our guests. We appreciate it! We hope to welcome you back to the Lamplighter Inn next time you are in the area. Sincerely, Guest Relations

The pool is amazing! There's a big slide! Not insanely busy! Massive pool! Clean room! They had a movie for the kids in a hall for March break! Amazing and kind staff! I highly recommend staying at this location! Very pleasant stay!!!

Great hotel amenities for a lil family winter getaway. The pool and waterside are fantastic for the kids. We had a room in lower floor with balcony over looking the pool and it was a great location to be. We seriously felt like we were at a resort down south. The resturaunt had great menus choices and the food was really delicious. I was impressed with the service too our server was great. Overall really enjoyed our stay and would for sure return. HOWEVER......... I have one big complaint. We booked our roo. Over the phone with Best Western reservations. We specifically booked for 2 adults and 3 children ages between 10-12. We were told on the phone that the room.had 2 queen beds and a pull out couch. IT DID NOT. Just 2 queen beds and NO couch. I called the front desk to ask for a cot for the room but they saod that these rooms would not allow a cot due to fire regulations. I complained that the roo. Was booked for 5 people in total and they said it was up to us I quote "at your convience to figure out sleeping arrangments" This was not a solution. They offered to change our room where we could have a cot but it was facing the parking lot. We had specifically asked for a pool or atrium facing room. So in the end we went to Canadian tire and brought ourselves an air mattress for the room. Which added on an extra expense of $110 to iur cheap getaway. This really put a dampner on our arrival, not only the disappointment of the room situation but more how the manager at the front desk handled it. He was very negative, patronizing and did not seem to care. This was not what I expected of Best Western customer service.

Was a nice getaway for the family, food, pool, games room. Found it a little expensive since it didn't include a continental breakfast and the hotel didn't have some of our families rooms ready until after 3pm (the guaranteed check-in time).

This hotel makes you feel like you are in the tropics. It's family friendly and very clean. A wonderful getaway that is close to home. Sitting on the balcony having morning coffee overlooking the pool ,makes you feel like you are really on vacation.

We have stayed here for various reasons for over 15 years. It is consistently a good hotel, and great for families with the water slide, hotel, lounge, terrace. It's easy, convenient. We love it. We come here every year for Family Day getaway staycation

My kids and I really enjoyed our stay. Everyone was so pleasant and accommodating. Clean and comfortable. Shelley's restaurant was also wonderful! It's great that the pool area is open till 11! Left lots of time to do stuff and not feel rushed. We loved the slide was open too.

Bad smell in room like BO. Hockey playes out off control. Drinks everywhere at the pool. Beer cans left at pool. Towels everywhere at pool. Life gards doing nothing. Needs better coffee like coffee pods in room or lobby

Great to sit by the pool, under the palm trees and feel that you are in the tropics. Room was perfect set up with a sleeping area and a gathering area. Grandkids stopped by and loved it too. Room service from Shelly's restaurant was good and quick too. Recommend it for couples or family

Booked a stay here for one night for a staycation and it exceeded my expectations. The room was very clean and spacious. The customer service was AMAZING - the staff go above and beyond to make you feel welcome and taken care of. Our room had a balcony facing the atrium and WOW it truly felt like we were in the south, such a nice relaxing vibe. I would go back here in a heartbeat.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Afternoon Hannah, Thank you for completing the survey regarding your recent stay at our property. I am thrilled to read everything was amazing during your past stay with us. Your review responses are the type of responses we hope and strive for from all our guests. It lets us know we are doing a great job and our guests are happy, comfortable and have everything they need. Thank you again for sharing this with us. Thank you again for taking the time to complete the survey. We look forward to seeing you again at the hotel. Sincerely, Guest Relations

Pool had to be closed twice during our one night stay for an hour each time for cleaning. No notice or reasoning was given. A disappointment for the kids. But once they re opened they had a blast! Room was average. Staff were all friendly. Food from Shelly's restaurant was excellent as was the staff there. We will return again

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Afternoon, Thank you for completing our survey regarding your past stay with us. I am pleased to read everyone enjoyed their stay with us. My apologies the pool was closed a couple times during your stay. Staff would only close the pool down if absolutely necessary and work hard and fast to reopen it allowing guests as much time as possible in the pool. I am happy to read once reopened the kids had a blast. I was also pleased to read all staff encounters were friendly and the food in Shelly's Tap & Grill was excellent. Thank you for booking at the Best Western Plus Lamplighter. We hope you will come back and see us again soon. Sincerely, Guest Relations

The nature of our stay at the Best Western was because of hospital appointments and it was very helpful that we were, once again, graciously given their extremely generous discounted rate per night. All of the people and services that we received while staying at the Best Western Inn were excellent and top notch and we definitely plan on staying there even when it will, eventually, only be a pleasure trip to London.

We recently spent a night at the Lamplighter Inn in London Ontario and found this to be a very satisfactory experience. The staff is most accommodating, hotel spotlessly clean and fresh. I highly recommend staying here.

We brought our kids for a little getaway. Staff was extremely friendly and very personable ever where we were in the hotel. Kids loved the pool and restaurant was very clean and food was great. Definitely coming back.

Stayed for 4 days, close to sick kids. Staff was amazing made me feel like home away from home. Very clean, beds are memory foam for my body and my back not the greatest but I did get a good night's sleep. Due to covid pool was closed, but it looks amazing. I think I would like to plan a family vacation just to come back to London and stay here again. Thank you staff.

Excellent stay! We had 4 children and 2 adults. Pool is really nice and kids had the best time. Unfortunately water slide shut down due to Covid but still loads of fun. They dimmed the lights 30 mins before the pool shut down and kids thought that was the best. Restaurant was really good for kids and adults:) Room was comfy. We had a cot delivered at night because we had4 kids and that worked great! I am a hotel snob and this passed the vibe check!

Paper thin walls. Not a relaxing experience whatsoever. Pool and hot tub closed for extended period due to accident. Then when was open took over an hour to get in. Was meant to be a relaxing solo get away and it was everything but that. And to pay the price it costs to have a room in a hotel was way too high. I was expecting the cream of the crop for that price and I did not receive that.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Management

The pool at the hotel is great! The day that we went to the pool was the day that we were checking out so when we got to the pool at 10:20 they told us that they do a deep clean between 11:00 and 12:00 and 11:00 is the check out time and they pick 11:00 to do a deep clean because they want their guests to leave the hotel and not use their pool after checkout time and they started telling us to get out of the pool at 10:45 for the deep clean after that we went to check if they were even doing a deep clean and they weren't.

It was a very nice stay. With all the kids in the hotel the rooms were sound proof. We stayed in the room with access to the pool area. Highly recommended. Guest services were extremely friendly and accommodating.

It's my Christmas tradition to stay at the Lamplighter. A little tropical getaway in the winter. The beds are sooo much more comfortable than the sofa bed in my Mom's living room....and there's a waterfall.

The hotel with that beautiful atrium/pool area was a highlight of the trip for the two ten and eleven year olds. They loved the atrium with the waterfalls and fish in streams - and were most impressed with the huge lighthouse. They swam several different times and enjoyed the hot tub. The view from our balcony over the whole area and pool was impressive. This trip was a birthday gift to our grandson and his friend remarked several times,"This is so much fun, It's the BEST birthday gift."

Enjoyed every minute of my stay. Lamplighter inn has many amenities including the pool and hot tub which really sets the hotel apart from others I would recommend this hotel to anyone staying in London or near. Perfect place for couples to go and relax as well as groups looking to have a quick getaway!

We have stayed in this hotel for years, for early morning appointments for my son at Victoria hospital. They always offer a rate (very fair rate) for hospital stays, the staff is always friendly and helpful, and the hotel is always very clean bright and comfy. My son loves the pool and arcade. The hospital is very close and hotel also offers us a shuttle. We will continue to stay here.

Just came back from an overnight stay. Hotel as usual very clean and well maintained. This time the pool AND hot tub were open. Covid protocols in place with masking. Because midweek, there were maybe 5-6 people using entire pool area the two times we used the facilities. Full tropical setting with 3-4 new palm trees. Water slide was not open. Rooms were great as usual except for the mattress, kind of dipped in middle and uncomfortable sleep. Other than that, no complaints. Would recommend to all.

You are a hotel with a big heart. Because i was offering support at the hospital i got a special rate! Your hotel is beautiful. The pool and waterfalls are loveky. Your rooms so clean and perfect and the people who welcome you at front desk were also lovely. Your hotel gave my friends a sanctuary to come back to after a hard day at the hospital! You are to be congratulated on your compassion and your wonderful hotel! The Lamplighter is truly a perfect name for you. I have travelled the world and will look for your hotel wherever i go! Ps Jason is a treasured employee or should be

Overall it was good. The room was hot even though it said 60F, and would not go any lower. There were ants in the bathroom, and I was put in a noisy hallway. But you can't beat the pool and atrium view. Shelly's is also awesome.

Great hotel; beautiful pool and the restaurant is great. A nasty guest got my husband fired because there were several unattended children playing in the hallways all day and he worked nights. Wow! Otherwise it's a good hotel - leave the staff alone and don't look for freebies. It's wrong to do so and it can cost someone their job.

I'd recommend this hotel to anyone staying in the London area. The staff here are helpful, friendly and will go the extra mile to make your stay the best. Covid protocols are enforced which makes me feel safe and secure in using the facilities, if I chose to.

We were there for my brother in laws funeral, there was also players from a hockey tournament there at the same time. Kids were running around, playing hockey in the halls and making a ton of noise during the afternoon and even until 1am, we had 2 small children trying to sleep, along with my wife and I. We called front desk multiple times to deal with it as it was unacceptable. Eventually when they finally sent security to deal with it, he told my wife "i don't know what you expect me to do ma'am it's hockey season. " This was absolutely unbelievable and we had to deal with the kids and their parents multiple times to finally get them to be quiet and stop partying in the halls. I have stayed here many times in the last year and have brought my family there for no reason at all simply a night it of the house from burlington. I will never do this again, unless the hotel somehow finds a way to remedy itself from this. My in laws also stayed there and dealt with the same issues. Nobody in our family got any sleep the night after our brothers visitation and before his funeral.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Greetings Dany, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for the noise levels you experienced while you were at the hotel. You are correct that the hotel had teams that stayed with us the past weekend. I am aware there were issues with noise levels coming from the area where the teams were staying. While we do our best to remind guests there are rules at the hotel and to keep in mind there are many other people staying with us who are not here for a tournament, a wedding or on vacation it seems to fall on deaf ears. Management is aware of the situation and are looking at ways to deal with these situations going forward. Everyone deserves a good night's sleep and it is unfortunate some do not take this into consideration. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for completing the survey. Sincerely, Guest Relations

Robert at the front desk was amazing! Friendly, professional, courteous and compassionate. Checked us in quickly and provided us with everything we needed. We had breakfast and our server (I wish I remembered her name), short brown hair, was amazing! She made sure we had a pleasant experience and the right meal.

Always an excellent experience. I always feel like I'm on a mini vacation in Florida. Love all the real palm trees and plants around the pool. Rooms are always clean and comfortable. Highly recommend!

staff to be complimented on cleaning efforts. entire hotel was spotless and constantly being wiped down and sterlized at all major touch points and more. staff extremely pleasant, professional and helpful

Beautiful hotel. The pool is spectacular and the rooms overlooking the pool are our favourite. The staff is exceptional. Helpful, polite and caring. We were staying there to visit the hospital across the street which in itself is very stressful, but this hotel made our trip so nice.

This is a great place to stay for families, but I would not recommend it for anyone who is looking for a quiet, relaxing atmosphere. The swimming pool is always busy, with kids playing and splashing. There was a hockey tournament group staying there at the same time as us, with many kids running around (including outside the rooms at night). This was fine for us, since we also have kids and are used to the noise, but others might find it annoying. Beds were very comfortable. Breakfast at Shelby's was delicious, with generous portions.

We had to stay in London due to health issues and the best Western just made one part of the trip easier. It was easy to call and make a reservation. The restaurant was delicious. The staff are super nice. The room was gorgeous and comfortable. Huge bed, lots of space. Mini fridge as we brought some bottled water. Just overall great. We'll be coming back soon.

Our family stayed here for a mini getaway and were impressed with the overall facility. Wish we had known the waterslide was broken, but glad pool was open! A/C problems in room were dealt with quickly

We met with family for the weekend to celebrate my grandsons 8th birthday. We were disappointed we were not told the waterslide and hot tub would be closed or that there was a wedding during Saturday afternoon and the pool would be closed.

This was our first 1 night get away in a decade. In the middle of the night my husband was woken with a bug crawling on him in the bed. Although they have every right to make their way indoors, my husband started looking around the sheets to see if there were more. He found a ton of little hairs left in the sheets. He spoke to reception but they said the manager wasn't in. They didn't even offer new sheets. Instead, she said she could come look for more buga for us...my husband declined because it felt strange. We missed breakfast by sleeping in after being up half the night dealing with the bed issues and nothing was provided in-lieu. Overall not worth the money and dirty. Won't be returning. What a disappointment.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Greetings Stephanie, Thank you for completing the survey regarding your recent stay at the property. On behalf of our entire team, I would like to apologize for your past experience. When staff was advised there was an issue with the bedding staff should have asked you if you would have liked the linens replaced. I apologize they did not offer this. I would like you to know this is not the norm at the hotel. Staff can be seen all over the hotel doing continual cleaning. The hotel has won awards for the cleanliness as well most importantly our guests notice the cleanliness and let us know this from guest reviews. I apologize this was not the same experience for you and I will let Management know so they are aware of what occurred. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Guest Relations

This place has been the greatest in the past, and I hope one day we will have a great experience again. The pool is mismanaged, there's angry people waiting for the pool along the sides staring down everyone in the pool. They gave us wrong information leading us to lose our spots all the while they said we are a go for our time slot. Didnt get any help at all. It was just an oh well type of answer from management. If that wasn't annoying enough, I had to realize the hard way housekeeping didn't fill up the dispensers in the shower. Making me wonder what the cleaning policies really are, if a housekeeper properly cleaned that shower , I'm sure they would have noticed the empty dispenser. This is during a pandemic, I shouldn't be wondering if things are getting cleaned, it should be obvious.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Michelle, Thank you for completing the survey. I would like to begin by apologizing for your experience during your past stay. During the pandemic the pool has a limited capacity of 40 guests and to access the pool our guests can sign up for a 45 minute swim with the lifeguards. I apologize there was miscommunication regarding your swim reservation. I do hope you advised either the lifeguard or Management at the hotel of this so they could look into securing another spot for you at a later time. I would also like to apologize the dispensers in your room empty. I can completely understand your frustration about this and will advise our Executive Housekeeper this happened. I would like you to know this is not the norm for our reviews. Our guests usually leave having thoroughly enjoyed their stay and looking forward to their next stay with us. I apologize this was not your experience. I do see from your review you have stayed in the past and had a great stay. My hope is you will consider staying with us again and giving us another chance. I will advise Management of you review so they are aware. Thank you for letting us know. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. Sincerely, Guest Relations

We actually live 5 minutes away from this hotel property, but through Covid, we have made this our getaway/break destination. The hotel follows health and safety protocols, and we feel very safe. The pool is pristine and they limit the amount of people who are in at a time, so you can social distance. Restaurant is good too. Rooms are nice.

This hotel has always been our favorite in the area as the price is reasonable, the pool is AMAZING and the rooms are comfortable. This time around, we ran into a pretty serious medical issue and had to to go the hospital across the street. The staff at the front was so accommodating, giving us one less thing to worry about. They did everything in their power to make a stressful and depressing situation comfortable and allowed us to focus on the worries of the health of my family instead of getting out on time. I will never stay anywhere else in London. Best Western Lamplighter is the best! Comfortable rooms, an amazing pool and they don't gouge you on price.

Beautiful large room and very clean. I was impressed with the large indoor pool with real palm trees and a frosted glass ceiling. Friendly and competent lifeguards. Incredibly well-kept property. I would definitely return The next time I am in London.

Our family and friends loved our visit to the hotel. Very clean, great price, comfortable rooms and beds. The coolest pool inside a hotel that I've ever seen. All the staff were friendly and polite. The kids (ages 9-16) loved their pool time, multiple times each day, and loved exploring the atrium and fish pond. The hotel room doors open into an alcove so no traffic noise from the main hallway. We had a balcony overlooking the indoor pool so the grown ups could sit and chat after the children went to bed. Loved the 4 queen size pillows on each bed. There was a sink and makeup area separate from the bathroom which is great. Lots of parking near the entrances to each side of the hotel.

I got cheated by being given an an expensive room. Clerk said that the less expensive rooms were given out, as the posting lot was excessively empty! And then we were cheated even more on the discount when applied!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry that you felt cheated. On the day you visited our hotel there were no salable standard rooms available for sale. You were offered a king suite which was $9.00 more. There was no obligation to take the room. We are sorry that you were not happy with this. If you would like to discuss your experience further please do not hesitate to contact the Hotel Guest Services Manager.

Took a little getaway trip to London and chose this hotel. Excellent reception as I had booked through Expedia and had a room in the west wing. I noticed they had rooms overlooking the pool and the manager came over and set us up. Only $10 more than what I had booked. Room was nice and clean and the view of the atrium and pool was great. Strong wifi in the room and each bed had 4 pillows of different firmness. We had a nice breakfast in the attached restaurant.. would of been nice to be included in the stay. All staff were very friendly and would recommend this place to stay.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you enjoyed your Lamplighter Inn hospitality. Thank you for choosing us for your getaway. When booking in the future anything looking into the Atrium is called "Atrium View." We cannot guarantee a pool view but you could certainly request it! We do our best to accommodate. We hope you will visit again.

Tried this hotel complex was very nice needed a few upgrades but overall would recommend this hotel found it was quiet at night and centrally located minutes off the highway but not near the highway and the way the hotel is designed I heard absolutely no road noise a definite would stay again

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. It is great to know that you found our hotel to be convenient and quiet. We look forward to welcoming you back the next time!

The rooms are huge and incredibly clean. The hotel itself was amazing with a pool area like no other. Attached restaurant was very good. Front desk staff went out of their way to make my stay a great one.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your reveiw! We are thrilled that you enjoyed your visit and hospitality. We look forward to welcoming you back the next time!

we stayed for one night. Everything was amazing. It felt like being at a resort. The rooms were clean, check in was easy. The slide was not open in the pool area when we were there. We were able to use the pool you just had to book a 45 min time slot Would love to come again when everything is fully opened in the pool area

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are thrilled that you found our hotel to be "super cool"! We are hoping that we can get the slide open again soon with modifications. Keep watching our Facebook and website for updates. Thank you again for telling others of your experience. We look forward to your next visit!

Stay was very comfortable. Met my needs. Staff was friendly and welcoming. Restaurant was decent. Towels were not the best - very scratchy. Other than that, the stay was just fine. Close to amenities, pool looked fantastic, kids would love it!!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to know that you have a comfortable stay and an overall pleasant time. We hope you will visit us again soon.

The front desk staff were great. The room was well prepared and exactly what we reserved. The only downside to our stay was our experience at the hotels restaurant. Unfortunately, the service was very slow and the food was only lukewarm when we finally got it. This may have been due to a short staff situation but if it was, sadly, it fell on our first day. We didn't take the chance of eating there again during our stay to see if it was a one off situation.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed the hospitality of our Guest Services staff and found your room to be just as expected! We are sorry that you had a restaurant issue though. Things are still at times short on staff but we are working hard to fill positions throughout the hotel to get things back to our usual pace. We hope you were able to mention something to the restaurant staff that they were able to correct the food issue at the time. In time we hope you will visit us again and also try the restaurant again as well. Thank you again for your review!

It has been over two years since our last visit to this wonderful hotel (thanks to the Pandemic) and it was just as nice as it was before! The room was very clean, the cleaning staff was very helpful, and as always the front desk staff was great and very accommodating. Book your pool times as soon as you can though because the swims are for forty-five minutes a time slot (they need fifteen minutes in between swim times to clean) because they fill up quickly.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for coming back to visit. We are so happy that you were able to visit again and even with restrictions still in place you made it a good time! We look forward to welcoming you back the next time!

I only stayed for one night after a wedding, and I booked a room that was super fancy, simply for the sake that I would probably never need to stay over in London, ON again since it's pretty close to home. The room super exceeded my expectations, as the pictures for the room are so vague. I wasn't sure what to expect, but it was beautiful! I booked a room with a jacuzzi since the hot tub isn't open because of COVID, and I would say it was worth the price. If that's something you are REALLY wanting, like I was, I would say BOOK A ROOM WITH A JACUZZI. The had so many toiletries available, as well as bath robes. The little details of the room, such as the toilet paper being folded, just made the room so homey! The room was also super clean and that made me feel great about my stay, especially with COVID.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post this review! We are thrilled that you enjoyed your getaway and appreciate you sharing your positive experience with others. We hope you will visit us again soon.

The Lamplighter Inn in London Ontario by far is one of the most pleasant places to stay! Super clean, beautiful rooms, excellent food with room service! If you are thinking about it all I can say is BOOK IT!!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you! We appreciate you taking the time to tell others about your experience. We hope to see you again the next time you visit London!

Just this past weekend my family and I spent a night at this hotel and our experience was just great!! Highly recommend this hotel to everyone especially family's the pool was a great experience too!!

Excellent place to have a quiet and relaxing getaway. Close to shopping and other entertainment with a good restaurant and other restaurants nearby. Very clean and the pool area is well kept.The rooms are well laid out and contain all necessities and more. My daughter and I really enjoyed our stay as always

Despite covid things we liked, the rooms were clean, beds comfortable pillows great. I loved that you had to make an appointment for the pool. We watched them sanitize all touch points between guests. The restaurant was great, food was such big portions no way you could ever finish them. A child forgot her toothbrush, no problem. Front desk had ones for free. Worth every penny. Ya we could have stayed places cheaper, but this hotel I will always bring my children to. Worth noting, close to the hospital. So expect sirens to the hospital and the occasional helicopter.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your positive experience with others. We are thrilled that you had a nice visit and enjoyed all that the Lamplighter Inn has to offer! We look forward to your next visit!

The Lamplighter Inn is such a fun place to stay for our family. Even with COVID the stay is very enjoyable with the pool being opened and it is close drive to every activity we wanted to do. We will for sure be going here again.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed your visit despite the existing Covid restrictions. We look forward to welcoming you back the next time!.

Hotel staff is very friendly and accommodating. We originally were going to stay in a regular room but I requested a change to stay in a room that faces the atrium pool area. There was only one room left which was behind the water slide so you can't see each room perfectly but it was still good enough for us especially with the last minute change. We really enjoyed the access directly to the pool area from our hotel room! Because of covid-19 you have to book your 45 minute swims with the lifeguard we booked three separate times our child had a blast swimming. Atrium pool area is absolutely beautiful with real plants real palm trees it is very well maintained and very clean. The washroom facilities by the pool are very clean also. Unfortunately during our stay the water slide and hot tub were not available but it did not put a damper on how much fun we had swimming. The atrium has a gorgeous huge Skylight as a sun peers in while you swim and it's lit up beautifully at night for night swims. No drinking or eating is permitted near pool but, if you have a balcony you can enjoy at your room balcony while people watching at the pool. All the kids seem to enjoy the cool waterfall at the pool. Our hotel room was very clean and very comfortable plenty of hot water for your shower the beds are amazingly comfortable with copious amounts of large body style pillows. In the shower there is a little pump station for shampoo conditioner and body wash for convenience and extra little shampoos and lotions all around the bathroom as well. The only thing missing is a clothesline or a hook to hang your wet bathing suits on. Ladies I must tell you the blow dryer in this room was amazing there's nothing worse than having some small garbage blow dryer on the wall that doesn't work this one was fantastic!! A good quality blow dryer LOL we have long hair in this family so this is something that is a must. All of the towels and bed linens smell absolutely fresh and are impeccable. There is a great size fridge in the room and they did say if you need a microwave, you can request it. The hotel lobby and hallways are renovated and beautiful looking. We did have dinner at Shelly's restaurant which is located inside the hotel it was a nice convenience. We only had burgers but they were good our child had a Kids meal which was cute it came with ice cream and a drink. I have heard that the food is good at this restaurant though. The only thing I was disappointed about is the sign out front says they have fish tacos and a burger/side and beer special. Only to find out in the restaurant that special is only on Mondays is something we were looking forward to. The sign should be updated to show the day of the week for the food specials. The waitress who was actually the bartender didn't know anything about the burger side and beverage special that was on the sign out front then she asked the chef about the Taco special and unfortunately they did not accommodate the fish taco request that is not on the menu. Not the end of the world did not affect our stay. We stayed in room 141 on August 17 for 1 night. We wish we would've booked two nights. There are some rooms that have balconies facing the pool atrium area but you cannot access the pool from that area. Our room is #141 on ground level facing the waterside ( not a perfect view, but it was a last minute change) and rock formation and our sliding Hotel door goes right out to the pool area. I think it is best to book through the hotel so they can direct you to the right wing to book in If you wanted the Atrium view. Because of social distancing in covid-19 you have to go down some stairs the lifeguard area to sign in for swimming (easy to do) and then when you exit the pool you have to leave your towels at the pool area so for parents out there I say just bring a little robe for your kids so they don't get chili when they leave the pool area. The only thing we found a little tricky was getting around the hotel because there are so many different little wings. Again back to the comfortable beds I don't want to leave because it's so comfortable. This would be a great family stay or even during the cold Winters somewhere to get away. We will definitely be back!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your kind detailed review of your recent stay with us! We are thrilled that you enjoyed your visit and overall experience. We appreciate you sharing your positive experience with others. We look forward to the opportunity to welcome you back in the future!

Front desk was very helpful and understanding regarding my medical condition and purpose of visit, accompanied by family. Bathroom layout was a bit odd. Toilet was small. Lighting was a bit too dark in the anteroom/sitting room. Two TVs were a nice touch. Air conditioning was not operating in top shape. In-house restaurant was excellent. Hotel was on a main north-south road (Wellington) and many restaurants and other businesses were situated all along this road. I was only about 15 minutes south of University Hospital.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We appreciate your comments and are very happy that you found Guest Services to be helpful and welcoming. We do have 16 different room types in our hotel. On a future visit do not hesitate to inquire about these options. Perhaps another room type would have been better for your purposes. We hope you will visit us again!

I had reserved a suite for a family of five 4 weeks before we were going to be in the area and as I was checking in they gave me a small room that did not sleep 5 people comfortably. When I asked about my room that I had reserved they said they were full for the weekend and didn't even give an explanation on how I could not get the room I had reserved 4 weeks prior

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so sorry for your disappointment. It is not really clear of the circumstances however we do have only 2 family suites in the hotel and they are booked frequently and regularly. This would be two queen beds in the bedroom and then a pull-out couch in the living room. There are some rooms that can accommodate cots that have two queen beds as well which could accommodate 5 people depending on sleeping arrangements. We do guarantee room type, however, cannot guarantee location. If there was an issue with room types this would have immediately been addressed with you. We have had issues with special requests when guests book through central reservations. If you are looking for something in particular it is always good to speak with the property directly. We are still somewhat limited on how flexible we can be with rooms given some covid cleaning procedures are still in effect and we do not always have our full inventory of rooms available at present. If you would like to discuss your experience further please contact the hotel manager direct. We hope you will try us again. We can assure you this is not a normal occurrence at our hotel.

An absolute amazing stay. Team went above and beyond all expectations. Clean and comfortable beds. Best pillows EVER! I will definitely be back. Without kids next time. Thanks again team your amazing.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We appreciate your comments and the fact that you are sharing your positive experience with others! We look forward to welcoming you back soon.

We enjoyed our stay, wish we could of stayed longer, the room was great, pool was great even though we couldn't use hot tub or water slide. It was in a great area to get to alot of things that we wanted to do.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit despite continued Covid restrictions. We look forward to your next visit!

We booked this hotel for our anniversary in hopes that it would have a resort style feel and accommodations. I'm happy to say it did not disappoint us in the least. We had a fabulous time in and around the hotel grounds and local area. The covid cleanliness standards were highly adhered to and we personally witness the wiping and sanitizing of touch surfaces throughout the hotel. The pool experience was excellent. From the accommodating am and pm schedules, with standby times alloted for guests who liked extra pool time to the wonderful staff who ensured our experience was enjoyable. They closed the pool every 45 minutes to sanitize the entire pool area, equipment and touch surfaces, which pleased us that they really do comply and take seriously all health and safety standards for their guests. We had a wonderful guest experience and inadvertently met the owner while waiting to be seated at their restaurant called Shelly's. He approached us to ask if we had been helped yet. He was genuinely concerned with our experience and we thought that was quite nice of him to stop before leaving for the day and ask. We definitely will be booking this hotel again very soon.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy Anniversary! We are so happy that you chose to celebrate with us! It is great to know that you had a wonderful resort-style getaway and even had an opportunity to meet the owner of the hotel as well! We are thrilled that you felt safe and welcome! We look forward to your next visit!

The hotel was very clean and staff were polite and professional. Too bad the slide is at the pool is still closed, but the pool is great and the entry well managed, not too busy. Overall positive experience and we are planning to return in the winter.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that despite Covid restrictions still you enjoyed your visit to our hotel. We are hoping that our slide can be opened again soon. Social distancing between the Lifeguard and guests is the main concern still. We are working on a couple of ideas though to make it happen. We look forward to your next visit!

The room was spacious and clean. The balcony was awesome, we had a great view of the pool area and it gave the night away a resort feel. The large fridge in the room was a nice to change to the small fridges you usually find in hotel rooms.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are very pleased you enjoyed your getaway and look forward to welcoming you back the next time!

We always have an amazing time at the Lamplighter Inn. It's a great family escape, with the pool, water slide, and games area. It is also a nice romantic getaway destination, with lots of great jacuzzi tub and fireplace rooms.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to have you back to stay with us and very happy that you enjoyed this visit as well! We look forward to welcoming you back the next time.

My son and I spent two days at the Best Western and are already planning our return trip. The pool is amazing and we are looking forward to them opening the slide. Staff were all very friendly and especially Sam at the pool, he was extremely helpful and friendly. Overall, a great stay, only issue was dinner from the onsite restaurant. Ordered room service and the food was absolutely atrocious, almost inedible, and crazy expensive. We will not be eating there again so it does not affect our next stay. It is a very well run hotel and I completely recommend it for a family vacation.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are thrilled that you enjoyed the hotel and the hospitality on the pool deck as well. We are so sorry about your restaurant experience though. We hope you were able to communicate this to the restaurant at the time that they were able to make things better somehow for you. We hope you will visit us again soon!

Always satisfied with cleanliness and customer service. Shelley's Restaurant never disappoints. Enjoy their breakfast. Love the atmosphere in the atrium. Love how there's multiple entrances other then the main lobby.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to choose us and for also positing your reveiw. We are thrilled that you enjoy our property and restaurant as well! We look forward to welcoming you back again the next time!

This hotel is like having a florida vacation in ontario with all the real palm trees and beautiful pool and retractable roof. The staff are all friendly and the hotel manager is out of this world with being helpful when needed

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others! We are delighted that you enjoyed your visit and look forward to your next visit!

It has a huge swimming pool in the atrium with palm trees and water slide. It s great for kids, unfortunately due to covid the pool was closed when I was there. I had an atrium view room with a balcony. The property has a large parking lot, a nice on site restaurant and another one within walking distance. My room was clean and comfortable however a little outdated, which didn't bother me but some picky people would whine. My suite was a little over $125.00 which was a bargain.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us and also for taking the time to post your review. We are delighted that you enjoyed your experience and hope you will visit us again soon. Hopefully, very soon restrictions will be relaxed and the pool will be OPEN!

Another Excellent stay at this hotel. I am very pleased with the cleanliness of this hotel, there was always staff that were cleaning the main areas. Room was very clean as well, bed was comfortable and Internet worked very good too.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have you stay with us and look forward to welcoming you back the next time!

We love the pool at this location! The rooms are generally clean and comfortable. The food isn't terrible either. I don't think there's a better place to stay in London! The location is convenient and the staff is friendly. This is our home away from home.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us as your "home away from home!" We are thrilled that you enjoy our hotel and friendly staff too. We look forward to welcoming you back the next time.

This is our go-to hotel when in London, ON. We stay here at least once a year. The stay this time was a bit disappointing through no fault of the hotel's - it was the Covid regulations that killed access to facilities we normally enjoy.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled to be your hotel of choice when visiting London. We are sorry for the Covid restrictions and look forward to welcoming you back when you can enjoy all of the facilities once again!

Staff at the hotel went that extra mile to help us deal with the complexities of a hospital stay. the food was amazing, the flexibility of service was very helpful. The room size and decor /layout suited our needs.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. It is great to know that your stay was a positive one. We hope you will visit again when you can enjoy all of the amenities of the Lamplighter Inn. We look forward to seeing you again soon.

My father had to have cancer surgery and his surgery was early morning. With covid stay at home orders we could not go into hospital and did not know what to do (my mother is 79). So we went to hotel at 9:30 am and they amazingly gave us early check in - for that we are so grateful! They also gave us late check out and there was no extra charge! Hotel was spotless and we had booked an atrium view - so worth it!! Even though we couldn't use pool it was so beautiful to sit on balcony and enjoy the view. Our stay was just perfect - all employees very helpful and kind thank you!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are delighted that you chose to stay with us. We are happy that during an otherwise difficult time, the visit to our hotel helped to make things a little easier for you. We hope you will visit again when you do not have to deal with the hospital at all!

Hotel was clean. Beautiful atrium area with waterfalls and a pool, although with COVID the pool and restaurant were closed. Room service was available. Staff very friendly and helpful. Would recommend this Hotel!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We appreciate you choosing to stay with us and are thrilled that you had an enjoyable visit. We look forward to welcoming you back soon!

We enjoyed are mini 2 night vacation while we where getting are 3 bedrooms painted in our house. The front desk check in was easy and staff where friendly . The rooms where clean . The only thing we hope next time when we stay that the pool will be open .

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for making us your "Home Away from Home" during your home renovation. We are very pleased that you enjoyed your visit, found the rooms to be clean and the staff friendly! We look forward to having you visit again when Covid restrictions have been lifted and you can enjoy all the the Lamplighter Inn has to offer!

Needed to use the hotel for an overnight stay as had an early morning appt at the hospital nearby. So impressed with the lovely room, Exceptional cleaning procedures, beautiful overall appearance of the hotel, and beautiful pool area. Unfortunately due to Covid, the extra amenities were not open, but it is obvious that would be really enjoyable. Kind, courteous, efficient staff, super quiet in the room. Bed very comfortable. All in all, very nice stay. Highly recommend.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us and for taking the time to post your review. We appreciate you noticing and commenting on the extra cleaning procedures and thrilled that you enjoyed your overall visit with us. We hope you will visit us again as things open up more. We would love for you to enjoy all that the Lamplighter Inn has to offer!

I can't say enough about this property and its team! Booked in for a three nights and added a fourth. Our family had been here over 20 years ago, so I was a bit concerned of what I would find, but I was shocked and delighted to find it looking fresh, new and really lovely...not dated at all! My stay brought back great family memories. If you're looking for a getaway, family or otherwise, this is the place for you. If you are in town for hospital stays and visits, this hotel will lift you spirits. You cannot beat the tropical paradise feeling of the Atrium (palm trees and waterfalls), the helpful and friendly staff, delicious restaurant or the diligent safety protocols this place has to offer. This was always our family's winter go-to spot, but trust me, it's great any time of the year, no matter the reason you find yourself in London! Enjoy!

Staying here for work. Working midnights and the room next to me was very loud, front desk promptly moved me to a quieter section of the hotel! Perfect. No issues at all, everyone very friendly and accommodating. Been ordering room service. Food is delicious and beds are comfortable, fluffy pillows and lots of blankets which I like. TV selection could be better. The bathroom has a shower and a tub! Wish I could use the pool and other facilities because I have a nice view from my room, but everything is closed because of the shutdown. Plan on coming back with my family to enjoy the hotel to the fullest, whenever possible.

I was in London for a medical procedure and I cannot say enough about the staff.....This staff was exceptional and exceeded my greatest expectations. The staff were caring, patient, helpful and most importantly, were professional. I would highly recommend the Lamplighter Inn.....And a huge thank you to all the staff during my short visit!!!

This hotel was very comfortable and clean. Nice feature of the room is the separate sink area was a nice feature. Staff very friendly and the pool area is beautiful. The food at the restaurant within the hotel was very tasty and the service was very quick.

Whether staying during the pandemic or during the best of times, this hotel consistently delivers a getaway experience. Pristine cleanliness, crisp linens, warm customer service, and perfect in-room dining, The Best Western Lamplighter Inn set the bar extremely high before COVID, and since then they have doubled down on precautions and safety measures, making for a very confident and enjoyable guest experience. From reservation to check-out, the staff here treat hotel guests as though they are personal guests of their own. I want to acknowledge Ken and Justin for consistently exceeding expectations. This hotel offers great value for your vacation dollar, and makes an overnight feel like a true get away even if you don't leave town.

My granddaughter has been bugging us about wanting to go swimming-We called the Lamplighter asking if the pool was open, they advised us yes but by appointment only-which worked out perfect. The hotel is very clean-always someone cleaning the stairs rails and glass-The rooms are very clean, no smells-they only have what you need in the room. Super awesome staff

Always an amazing experience at this hotel. Super friendly and helpful staff. Really nice, clean rooms. Amazing atrium and pool. Perfect for families. We love staying here, it's like a little vacation away.

Love this hotel and the pool. Room service was an awesome option. The rooms are very dark with with drawn curtains and we slept in. That was awesome. The staff made sure we had two room beside each other as we wanted the kids to have their own fun.

Having a sick child is hard enough on the easy days so when we have to be away from home for medical appts we are beyond grateful accommodations where we feel safe given the current times. We ❤️ BWLL.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that our hotel is a comfort for your during these stressful times. We hope that things move in a more positive direction for you with your child but also for all of us with this pandemic. Thank you for taking the time to share your thoughts. We look forward to being here for you the next time.

We stayed in one of the King Suites with a balcony overlooking the atrium. It was beautiful. The sounds of the waterfall, watching the fish in the pond and the warm air made us feel like we were away on vacation somewhere tropical. At night the pool and atrium were all light up filling the air with calm serenity. We absolutely cannot wait to visit again. The room and hotel was very clean! There was no musty smell and we could see someone sanitizing everywhere we went. From the front counter at check-in, to the railings and plant pots in the atrium to hallways. The bed was super comfortable with very fluffy pillows. There were 4 pillows on the bed plus extras packaged, ready to use in the drawers along with an extra blanket if we required it for the sofa bed. This is by far one of our favourite hotels we have ever stayed at. Clean, friendly and a welcoming environment. We were told by the front counter employee, Justin that they open the roof of the atrium in the summertime. We will definitely be back to experience the atrium while gazing at the stars! Thank you, Lamp Lighter Inn for a remarkable experience!

I would recommend this hotel to anyone. The pool area is relaxing and the kids had a great time, even enjoyed the jetted tub in their room. The cleanliness, service, friendly staff and the atmosphere are why I stay.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are so pleased that you enjoy your visits. We appreciate your comments and for sharing them with others! We look forward to your next visit!

Staff amazing and very helpful. Love the pool. Could be a slightly bit warmer. Look forward to the hot tub opening up .we tell our friends about the great times we have. We have not tried the food there but will next time.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. It is great to know you found the staff pleasant and helpful! The pool normally runs 82 to 84 degrees. If it was a little cooler it may have been due to the backwash process where fresh water is added. Given the quieter than normal winter at the hotel things generally are very warm in the atrium. We look forward to having you visit the next time!

We had a balcony facing the pool so it felt like we were in the tropics. The bed and pillows were super comfy. The room was clean Everything was being cleaned to meet protocol. Overall a lovely experience and affordable

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and most of all for sharing your positive experience with others. We are thrilled that you enjoyed your visit. We look forward to welcoming you the next time!

We stay @ this hotel to use the pool for the kids during Covid-19 as all other activities for children in our cities currently shutdown. Of particular one staff member (Lifeguard Sam) has been able to provide exceptional customer service while maintaining Covid-19 protocol keeping the wife, kids & myself happy & having fun. Cleanly environment, great atmosphere. Wouldn't suggest any other hotel in the city of London.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are thrilled to be your London destination and very happy that you enjoy your visits! It is great to hear that Sam in the pool takes great care of you. We certainly appreciate your comments and most of all for sharing your positive experience with others. We look forward to your next visit!

The atrium and the pool area is really good for the kids especially in the winter time. Very warm indoors overall which helps to forget about the snow storm outside. Found hair that was clearly not mine in the sheets and the jacuzzi, the kind that makes you gag. Rooms are nice but starting to show there age.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your feedback. We are so sorry you had issues. This is disappointing for us both. Typically the reports on our housekeeping are very positive. We have shared your findings with all involved. We hope you will try us again for a more overall positive experience. We are thrilled that your children enjoy the pool. It is once again open. Although the numbers are limited to 20 per hour the pool is open! Thank you for taking the time to share your experience with us!

Very clean, friendly staff and affordable rate. All staff followed covid sanitizing cleaning schedules and the hotel was extremely clean. Pool closed due to pandemic but still kept up and looked wonderful!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We really appreciate your comments and hope that soon you will be able to enjoy the pool again as well. We hope you will visit us again! Thank you for sharing your positive experience with others!

The lamplighter Inn is a hidden gem in London and surrounding area. The pool area is resort quality with a water slide, water falls, pool, surrounding gardens, palm trees, waterfall that flows into a koi pond. The rooms are all spacious with very comfortable beds. Some rooms face the interior with the sunroof and pool area which is nice. The on-site restaurant is good quality and it provides the hotel room service as well. Definitely worth a stay.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review most importantly thank you for sharing your positive experience with others. We look forward to your next visit!

I have stayed at the Lamplighter many times. It has been a Christmas tradition for the past 6 years. This was the first time staying during a pandemic. Even though the hot tub and water slide were closed and there was no room service, it was still a great stay! The staff was working hard to keep everything clean and sanitized and the service was super - as usual.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to return to stay with us! We actually have been offering take out and room service since the most recent Ontario shut down. We are so sorry that you were not aware of this. Christmas Day is the only day that the restaurant is not open and this year we did have a complimentary grab & go breakfast available to all hotel guests along with freshly brewed coffee. We hope the Pandemic passes soon and you are able to return and enjoy all of the services you have enjoyed in the past. We are pleased that you enjoyed good service and your visit despite all of the restrictions. We look forward to welcoming you back the next time! Happy New Year!

We have stayed at the Best Western Lamplighter in the past and always find the facility and staff to be great. Did not use the pool facility this time but we know it is one of the best. During these times they go beyond what's required to make you feel welcome and safe.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy to have you back to visit! Thank you for taking the time to post your review. We are thrilled to have you confidence especially during Covid and look forward to welcoming you back the next time. Thanks you again for your review.

From the helpful and cordial check in/out staff, to the beautiful room, to the nicest pool we've found in our many hotel stays, this hotel (twice visited in 3 weeks) is our pick of all times. Only thing missing was palm trees, sandy beaches, and constant 88 degree climate outside!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your kind review! We are thrilled to be your pick of all times! Our Atrium is pretty toasty and there are many real palm trees too. We don't have the sandy beach but you also do not have to get on a airplane or require a passport to come here! We look forward to welcoming you back the next time. Thank you for taking the time to share your experience with others.

just wanted to get away for a night with our grand daughter. entire staff was great and pool staff did a great job to get us an enjoyable experience. the pool was sanitized every hour and physical distancing was easy

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us for your overnight getaway! We appreciate your positive feedback and for sharing your positive experience with others. We look forward to your next visit!

I stayed with my daughter one night as she had a skate competition early the next day. The staff were really friendly and the room was amazing! I booked late and had to book a suite, it was pretty pricey, but the room was really nice! I didn't like that it was close to the corridor, so it was pretty loud most of the night. It seems like people were coming in and out the whole night. The pool and waterslide area was perfect and the restaurant attached was delicious.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you enjoyed our facilities but sorry that the location of your suite made for some noise during your stay. Normally there are options to move if required but also do not hesitate to notify Guest Services of anything that is not "right" with your stay. We have staff and security 24 hours to deal with all of these types of things. If its not reasonable please let us know! We hope you will visit us again.

I stayed here with my daughter for an upcoming hospital visit. Staff was very friendly and helpful, and the room was very clean with great amenities. I wish we would have been able to take advantage of the pool or restaurant, but our visit was pretty short. Definitely looking forward to coming back with the rest of the family.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are sorry that you were here for a hospital visit but appreciate you choosing to stay with us! Even with limitations people are still enjoying our pool and restaurant. We look forward to welcoming you back the next time!

The staff were friendly from checking in to checking out. The rooms were beautifully cleaned. The beds were so comfortable. We needed a few things that we forgot to bring and they helped us out. You could see workers going around the hotel doing Pandemic cleaning continuously all day. We didn't use the pool. This is the place to go in London, Ontario

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review. We appreciate your comments and are very happy that you felt that we were doing all of the extras to make you feel comfortable during this pandemic. We all hope it goes away soon and we can all get back to a more normal time. We hope you will visit us again and appreciate being on your recommended list!

This place is family friendly. Staff made us feel welcome and safe. Food was wonderful. Beautiful decorated. We felt we were definitely someplace special. We had a wonderful weekend. We will come back again.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy Birthday! Thank you for choosing to celebrate it with us! We are so pleased you had an enjoyable stay and felt welcome and safe. We look forward to welcoming you back the next time!

Excellent property with an astounding indoor water park / pool. Handy location just off Hwy 401. Cleanliness and room design / corridor architecture was above average. Front desk staff were particularly courteous and helpful.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review of our hotel. We are thrilled that you enjoyed your experience and found the staff to be friendly as well. We appreciate you sharing your positive experience with others!

This is another of our 'go to' Best Western Hotels,when we visit London.We wouldn't stay anywhere else.Its central for everything and we love having a restaurant right there on site.Friendly staff and very helpful.Housekeeping are doing an amazing job of keeping the rooms clean and sanitized for guests.Thank you,once again, Lamplighter!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you Fletchers! We appreciate you taking the time to post your review. We are honoured to be your Go To London Hotel and thrilled that you also enjoy Shelly's Tap & Grill. We appreciate your comments on both the cleanliness of our hotel and our helpful and friendly staff. We look forward to your next visit!

My family and I were told about London, Ontario's "Stay a Little Longer" promotion which got us a second night free. It was a lot of fun! I felt safe throughout the building. Our room was really nice. Shelly's restaurant had some great breakfast food, we hit up a local burger place for lunch, had a hike nearby, and ordered in while watching TV for dinner. The pool was obviously the highlight for the kids. We were able to book 2 45 minute sessions a day (COVID protocols were in place to limit the amount of people in the pool).

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to share your positive Lamplighter Inn experience with others! We are pleased that it was a positive experience all around and hope that you will visit us again soon.

The room was amazing. Jacuzzi tub & separate shower. My husband loved the seat in the shower. Beautiful renovation to the whole building. Dinner in the restaurant that night was very good. Generous portions. We took our dessert back to our room. Social distancing was in effect. There weren't many people in the restaurant so we got a small room to ourselves.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you had a positive Lamplighter Inn experience and your dinner at Shelly's Tap & Grill was also a positive experience. We are delighted that you felt comfortable with our Covid procedures and hope you will visit us again soon!

We had an atrium room with a patio. Very nice. Room was clean and in good repair. We stayed during the COVID pandemic. The hotel has taken great steps to keep every one safe. Staff do not enter your room. Supplies are brought to the room when you need them- in a plastic bag

Necessary, last minute travel. This location was perfect, room was clean, quiet and comfortable. Food in restaurant was excellent. Staff was extremely friendly, attentive and very professional. Would stay there again.

I enjoyed my 3 night stay at the BW Lamplighter Inn, in London, ON recently. I stayed in the 1 Queen bed suite, which was an excellent choice for me. A perfect set up with the desk and outlets for my laptop and the couch was very comfortable for tv watching. The bathroom had a beautiful step in shower with a seat and a full size tub too. Lots of plug ins and USB outlets, mirrors, amenities etc. All in all great stay!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you enjoyed your stay and found your room comfortable and well equipped. We look forward to welcoming you back the next time you visit London.

Had surgery at St Joseph Health Care, my wife stayed here then I spent the night following my surgery. The staff could not have treated us better including the manager helping us with a wheelchair and pushing me all the way to our car the next morning. Very clean rooms and very caring and accommodating staff.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your positive experience with others. We hope you are feeling better after your surgery and have a speedy recovery! Please come and visit us again when you can just relax. We appreciate you taking the time to post your comments!

Very nice hotel and I loved the room I was in. The bed was soooo comfortable and I loved that it as a split level room. We had a patio door that looked down at the pool and you could walk right out into the atrium, The staff are friendly and efficient.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Congratulations on your wedding! We are honoured that you chose to spend your Honeymoon with us. It is great to know that you were comfortable and enjoyed your accommodations and staff interaction as well. We hope you will visit us again.

Great place. Nice pool, efficient staff. Clean and bright. Only negative (if you can call it a negative) .....we ordered breakfast: Belgian waffle (huge!) and pancakes (huge!) and they were too big!!!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are so pleased that your visit was a positive one and you enjoyed your breakfast as well! We appreciate you sharing your positive experience with others! We hope you will visit us again soon.

This is a beautiful hotel, as a Best Western, probably one of the nicest i've stayed in. Beautiful atrium with pool surrounded by balconied rooms. The thing that really stood out for me is the level of cleanliness, very clean rooms and common areas. Wifi was a bit slow and breakfast is not included as most other BW's, but there is an on site restaurant with decent breakfast special pricing.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that your experience was a positive one and thank you so much for the compliment on the cleanliness of our hotel. The staff work hard to keep it that way and getting a positive comment like this makes it all worth while! We hope you will visit again soon.

We stayed 3 nights at this hotel and really enjoyed it. It was very clean, the staff was courteous and helpful and the atrium was beautiful. It almost felt like we were down south on vacation. We highly recommend this hotel.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review and for sharing your positive experience with others! We are so pleased that you chose us for your getaway and hope that you will visit again soon.

This is a great family hotel ... we have stayed a few times ... this mini vacation was just my husband our grandson and myself ... things are different because of the covid virus but things are different everywhere ... upon arriving and registering with Josh who was very helpful and informative ... lots of hand sanitizing spots ... our room was clean and sanitized ... the pool schedule was great and it was not too busy so we were allowed extra swim times ... pool area was clean and sanitized every hour ... this hotel is truly very beautiful and tropical and staff were very friendly and helpful ... we will be back for another holiday Thank You Josh !!!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and also for sharing your positive experience with others! We are thrilled that you chose to stay with us and very pleased that you enjoyed your experience. We hope you will visit us again soon!

room was very clean and they are extensively cleaning the rooms after you leave and then leaving them to sit for 24 hours - staff was very friendly - you have to book a pool time and there was only 20 allowed in the pool - felt safe and clean -

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for appreciating our efforts during COVID. We appreciate you sharing your experience with others and are thrilled that you felt safe staying with us! We look forward to having you visit again.

My wife and I and our 3 boys stayed here from Aug 21 to Aug 23, 2020. Kerri was very friendly when i checked in and very professional. Our stay was awesome and enjoyed it very much. Room was very clean and also got to swim each day we were there too. The housekeeping staff was very nice and professional too. My family will definately stay again and will recommend this hotel to everyone we know. This was our second time staying at this hotel and will come back again. Close to so many different place to eat and shop at. Price was a little high but service and staff was very professional. The Irvin Family

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and share your positive experience with others! We are thrilled that you chose us for your end of summer family time and very pleased that it was enjoyed by all! We look forward to your next visit!

Josh at check in was fantastic. Very happy with room and our stay. We had a king suite so our teenage boys had their own space which was nice. We will definitely stay again when we return to London. Close enough to nearby restaurants and shopping to walk.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us for your perfect family getaway! We are thrilled that you have an enjoyable time and the accommodations and set up were exactly what you were looking for. We do have 16 different room types at our hotel so do not hesitate in future to call direct to the hotel to inquire about the various options. We look forward to welcoming you back the next time. Thank you for sharing your positive experience with others!

Quick check in and check out. The room was clean and sanitized. The only issue I had with the room is the fridge was not working properly. There was ice built up in the back and needed to be defrosted. It was not keeping the drinks cold.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased to have you stay with us and happy that you appreciated the cleanliness of your accommodations. We are sorry that you had an issue with your fridge though. We hope that you were able to have this issue resolved quickly with the help of Guest Services. We hope you will visit us again.

During the pandemic it is expected to have limited services. The hotel staff explain at check-in that times for the pool have to be booked. However, guest should at least have two 45mins slots. This is not true. Expect to have no access to the pool during your stay. It is open but the restrictions make it impossible to book a time to swim.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We appreciate you choosing to stay with us. As the volume of guests grow at our hotel since reopening and the demand on services increases we have had issues. While abiding by government restrictions at our pool we are trying to be fair to everyone. We have made many adjustments to accommodate our guests. We have most recently increased the pool hours for the second time since reopening and also have streamlined the booking process even more. There is no way around the booking process as it is mandated by the Department of Heath. Our capacity is limited given social distancing and government guidelines. We suggest booking your pool time immediately upon check-in and have also now allowed telephone reservations as well for less contact and more convenient ability to book. Generally the feedback is positive. We are doing our best during the pandemic to accommodate with major limitations. We hope you were offered a later check-out or some other options given your particular situation. We hope you will try us again.

I recently stayed at the Lamplighter Inn with my daughter and I was very impressed with everything. Everything was so clean and the staff was wonderful. We liked it so much that we have already made plans to go back again very soon.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive experience with others! We are so happy that you enjoyed our hotel and your interaction with our staff! We look forward to your next visit!

Stayed here last week. Customer service excellent as usual with all the necessary COVID precautions in place. Limited facilities, no hot tub, no exercise room, however was able to make a reservation to use pool. Hotel Restuarant was open but ate outside next door at Crabby Joes. Would give hotel a 5 but for lack of amenities due to COVID. Recommend to everyone...still a great hotel.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are pleased that you enjoyed your visit and understand the limitations still due to COVID. We hope you will return again to hopefully enjoy all that the Lamplighter Inn has to offer as restrictions continue to be lifted! Thank you for sharing your positive experience with others.

We were overall pleased with our first time stay. Check in was quick and simple. The self serve checkout was easy to follow. Our room was on the first floor atrium side. I had booked a queen suite with jetted tub. We liked how the sitting area was sunken down from the sleeping and bathroom area. The door entrance area is unique compared to a typical hotel. We found the hotel clean overall. The atrium and pool area are pretty cool. We did not utilize the pool facilities on this trip but look forward to using them on a future trip. The reason for only giving 4 stars are for 2 reasons. First, we had looked into getting an in room movie and were shocked at the $24.99 price tag. Secondly, when I turned on the jets in the tub a chunk of matted hair shot out. It was quite gross. I brought it to the front desk attention prior to our departure and am satisfied with how it was handled. Despite the hair incident we would return in the future.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit and accommodations! The movies are very expensive! We were in the process prior to COVID to make some changes to our entertainment system but of course this has been put on hold temporarily. Many people are streaming their own movies now. We do have HDMI cables available at Guest Services to help with this pending availability. We are just passing on the fee charged to us for the movies provided by the supplier. We are so sorry for the jet issue! The cleaning and sanitizing procedures are pretty indepth at our hotel these days. We are disappointed to hear this and happy that you were satisfied how things were handled. We hope you will return again and have some time to enjoy the swimming pool! Who knows maybe the waterslide will be open soon too! We appreciate your feedback and understanding. Looking forward to welcoming you back the next time!

Beautiful hotel, comfortable bed and quiet. Enjoyed beautiful pool area a few times (booked swim time), as well as delicious lunch, dinner and breakfast meals. Amazing TV in room too, and great view off of balcony, overlooking pool and atrium area. The bathroom was a little small, but it had a walk-in shower and also a bathtub.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your comments. We are very happy that you enjoyed your Lamplighter Inn experience. We do have 16 different room types in the hotel. Do not hesitate to inquire about them the next time. Some bathrooms are actually quite large. We hope you will visit again soon.

Great staff!! Went out of their way to help us. Room met expectations. Food was excellent, plentiful and reasonably priced. Easy to book online and we received the type of room that I had booked. Would definitely recommend!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that we exceeded your expectations! Thank you so much for taking the time to post your review. We hope you will return again soon!

We needed a place to stay for the night as we were planning on hitting the beach the following day. A friend who lives in London recommended we check it out and let me say we were pleasantly surprised. Staff was extremely helpful, clean/modern and the pool (water slide was not open) was a huge hit. We felt we were at a resort somewhere! We plan on going back and staying a couple of days now! Highly recommended.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are thrilled that your friend referred you to us! Even better that you had a great experience. We look forward to welcoming you back the next time!

I spent the evening at this hotel On June 20th, and upon entry was greeted with COVID-19 triage, temp testing and kind and welcoming reception of the Manager Ken and his fellow staff. The Manager accommodated our request for a specific room, offered any possible assistance he could to make our stay its finest. Most critically important, was how intensely the rooms are being sanitized. The staff is wearing head to toe PPE and doing intense cleans upon exit of each guest. As seen in the photo attached all linens and pillows are in freshly sealed garment bags and it is apparent this hotel has gone the extra mile to ensure guest safety and health in such challenging times. Highly reccomend this hotel for all reasons indicated but also as a frequent guest here, I can guarentee your stay will be consistently a good one!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind words. We appreciate very much you sharing your positive experience with others. They are trying times for sure! We are pleased to be back open again and thrilled to see lots of familiar faces returning once again. We look forward to your next visit!

I would encourage all guests to acknowledge the HIGHEST degree of ammenity given rise to a very clean, accomodating property the whole staff is there to ACCOMODATE in a pleasing, respectful atmosphere , take the goodness as THE ULTIMATE EXPERIENCE

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We appreciate you choosing to stay with us and most certainly for sharing your positive experience with others! We look forward to welcoming you back the next time.

Upon arrival they had the luggage cart ready and helped us remove suitcases from trunk and then they removed our luggage and placed them where we wanted them in the room. Requested handicap room and one was provided. They even gave me a complimentary bath no skid mat. We ate in our room instead of the restaurant for convenience The food was fantastic. Delicious and large portions. The fridge came in handy for left overs. The staff could not have treated us any more royally. They were polite, courteous, prompt and extremely helpful. There is a very large pool with an enormous waterfall at one end. The restaurant was inviting and staff was very helpful. I am coming back to London shortly and will definitely stay at this Best Western Plus Lamplighter Inn & Conference Centre. This trip was for medical tests preformed at St. Joseph's Hospital.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit and look forward to welcoming you back the next time!

Was so pleased with the high quality service provided by Best Western Lamplighter Inn. Was there to support a family member who needed surgery at a nearby hospital during COVID-19. The restaurant was closed but room service was available and the owner paid for all of us to have 2 quality meals a day during our entire stay there! We were so grateful and the staff were nothing but exceptional! Will definitely be staying there again!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are pleased that we were able to be here for you during your difficult family time. We hope things are moving in a more positive direction for you and hope you will visit us again once things settle. We appreciate you taking the time to share your positive experience with others.

The staff is so friendly and courteous. The overall experience every single time we stay here has been exceptional, could not ask for better service from anywhere. My wife and I would rather come here than go even to a tropical island.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are so happy that you enjoy your Lamplighter Inn experiences and thrilled that your overall experience has been so positive. We look forward to welcoming you back anytime!

We do this as our Christmas gift to our seven grandchildren and invite their parents to attend as well. All the staff was great from check in to check out. Everyone had a wonderful time in the pool, the slide, the games room, workout room. All very nice. Planning on year 3 in 2021.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so honoured that you choose us as your Family Christmas Gift! We are pleased that you enjoyed our Lamplighter Inn hospitality and were able to make great use of all of our facilities. We look forward to welcoming you back the next time.

I booked this hotel for my business trip in London thinking it's like any average BW I usually go to. This was like a mini resort with nice rooms and beautiful interiors. The rooms were clean and the service I received from all the hotel staff was great. This is my new favorite hotel.

Location is great if you must be in London. Common areas are very nice. Rooms are clean but very dated, furniture appears to be 20+ years old. Service is terrible though. Staff is not overly friendly or accommodating. We requested 1 hour extra for our checkout time and were told very firmly that our request was denied. Keep in mind that our checkout date was on a Sunday in March, hardly peak season. We remained at the restaurant and I know (by checking) that our room had not been cleaned by noon, which would have been the late checkout time. We were there as part of a large group for a basketball tournament, had small children with us, and were paying $220 per night (including taxes) for a room that is hardly worth that amount. Apparently that was a discounted rate also, which I find laughable.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry for your disappointment. We did in fact extend later check-outs for as many of the teams last Sunday as we were able. We are sorry that we were not able to extend your particular check-out time. Our hotel is fortunately consistently busy and Sunday nights are no exception. It is always a battle of doing what we can to accommodate later check-outs and getting guests in at the 3PM guaranteed check-in time. It seems a compliment that many want in early and to be able to stay late. We certainly do our best to accommodate where and when ever possible. Typically the comments we get from guests are very positive on both service and the overall hotel experience. We are sorry that not extending a later check-out for you has perhaps tainted your overall experience.

this hotel was clean and well maintained from the front desk to the back door and everything in between. The staff was outstanding and our room was well maintained...we requested a walk out room by the pool and they made sure that was what we got. very very please with the hotel. it had been about 15 years since we were there and we will definately go back...it is calle the "BEST" Western Lamplighter Inn for a very good reason.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your kind review. It is great to know that you enjoyed the staff, your room and the pool! We appreciate you sharing your positive experience with others!

Our family of 10 stayed in London Ont. and the hotel and amenities were fine. At check out there was a 4% mat added to my bill.(municipal accomodation tax). This is imposed by the city, and apparently non refundable by the hotel. Had I been aware of this, it would have influenced our desicien to spend my disposable income in a place that actually wants tourists.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased to have you stay with us. This is not a hidden tax at all. It is listed as MAT TAX on your hotel bill. It has been around since October of 2018 when London voted to adopt this Municipal Accommodation Tax to help boost the local tourism industry. The thought is the funds are gathered and disbursed though the City's planning budget. The funds could be used for tourism infrastructure improvement and also for the bidding process for special events. There are at least 16 other municipalities that have done the same prior or since. You will now find it in many major centres across the province. We had signs posted for over 6 months notifying guests of the tax at which time they were removed. Unfortunately this is not optional and also not imposed by the hotel. We hope you will visit us again and hope that your visit was a pleasant one.

We only spent one night at this hotel but enjoyed it very much. Our 6 year old had a blast, especially enjoyed the tower slide and the pool. Our was overlooking the pool area, definitely worth the extra $$. We had dinner & breakfast at their adjoining restaurant, the food was very tasty and reasonably priced. We will definitely come back with more family members & friends.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you enjoyed your visit and hope that you will choose us again for your next getaway!

Great place to get away from the cold! Fun for the kids, close to London attractions. A good place to get together with friends and family for the weekend. I recommend a room the has Direct pool level access so you sit around enjoying both your room and the pool area, so that snacks and drinks are close at hand.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. No room actually has direct access to the pool deck for safety reasons. There are balconies overlooking the pool area and also some walk out rooms that give you easy access to the gates and stairs to the pool though. Regardless parental supervision is a must on the pool deck for children under 12 years. Our pool is a Class B pool meaning that Lifeguards are not always present. Lifeguards are present always on the waterside however. We are pleased that you enjoyed your visit to the Lamplighter Tropics and hope you will visit again soon!

I travel a lot for work and frequently stay at Best Western hotels. The Lamplighter is by far the nicest one I've stayed in. The atmosphere and quality of the rooms was very classy. As a platinum member I received a room upgrade - very pleased with it!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us as your Best Best Western Hotel! We appreciate your comments and are thrilled that we keep meeting your expectations. We look forward to welcoming you back the next time!

We stayed at the Best Western during the Family day weekend, and we can not say enough about it. It was a truly enjoyable experience. We had 5 rooms booked for family and friends, and everyone was so nice and accommodating. This was our 4th year at this hotel, and we will certainly be back for a 5th year.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy you had a perfect family weekend at the Lamplighter Inn! We appreciate your comments and are thrilled to have you, your friends and family stay with us! We appreciate your loyalty and look forward to welcoming you back the next time! Thank you for taking the time to post your review.

Took our kids for a mid week night away and we had a great time! Hotel is very nice inside ans super clean. Hqd a great time in the pool both days. Love the tropical theme of the pool area. Will definitely be coming back again

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing our Awesome Hotel! We appreciate your comments and especially for you sharing your positive experience with others. We look forward to your next visit!

We love this place we go at least once a year great little getaway for a minimal price. Pool area is amazing and the kids love the water slide, it feels like your at a resort but indoors. Can't wait to go back

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for returning for your annual getaway! We appreciate your loyalty and the feedback! We look forward to welcoming you back the next time!

We stayed 2 nights w/ my family during our short shops at outlet in London. Kids enjoy the pool and slides. Staff is amazing. Place is close to resto and mall. Clean and well organized room. I'm very particular w/ bathroom every time on my trip & this hote never dis appoint me.

Great hotel and value. Checking in was quick, rooms spacious and clean. Pool was a hit with the kids. Loved the convenience of the restaurant attached to the hotel. Would return to this hotel in the future.

This was a great overnight getaway. We wanted an overnight getaway for my daughter's birthday so we came to the Lamplighter because a friend mentioned how he loved it when he went. The room was great and clean. It overlooked the pool and we could walk straight out and into the pool area through sliding doors. One thing most hotels with pools don't get right is the temperature but this hotel had it perfect. The temperature in the pool area was warm, the pool water was warm too. I never really felt like I couldn't just wade in.The pool was the most important thing for me because that was specifically why we went there and we weren't disappointed. Even the waterslide was the perfect length and thrill for my 9 year old daughter. You have to be 4' though so my 6 year old couldn't use it but she wasn't bothered by it anyway. PROS - Great pool area as mentioned above. - Room was on the 100 level so we could walk right out the living room area of the room through sliding doors and down to the pool without having to take elevators etc.It also had a little patio area outside the room for us to chill in while the kids slept or for the kids to read in the morning. - Restaurant onsite was great value for the breakfast. Our family at for $30 before tax. Kids meals were $5.99 so very appropriately priced. My wife and I got the special which was like $8 each and was large for that price. - Area around the hotel had a lot of stores etc so I could go to Starbucks in the morning in a couple of minutes. There was also a pizza place called Pizza Tonite around the corner that was decent. CONS - Not really but just things to keep in mind - I think the hotel is a popular place to stay for hockey teams and they were definitely there when we were. It was a bit busy in the pool area at times (but not too crowded) but when the team(s) had a game it emptied out. By 8p-830pthe games for the day must have been over and it got pretty rambunctious in the pool, but we had our fill so we were out by then. Anyway, just something to be mindful of. - Room. This is not a fault of the hotel at all, but again just be mindful. We booked through Hotwire, and got a room for a family. There were two beds but one bed is a pull out couch. Not a big deal as we have kids to sleep on the couch, but something to keep in mind. If you are booking through the hotel, and picking your room, this wouldn't be a surprise, but again just something to keep in mind. All in all, I would highly recommend the Lamplighter. My kids can't wait to go back and we will be telling others to come with us next time.

My daughter and I stayed here the place was fun, its clean and we had a great experience. My only complaint was that the door to our room rattled whenever someone opened their door. The staff were all friendly. The room service was great and the pool!!! My daughter was a prune! The water was warm, the water was clean and clear. We will be going back next time we are in london

The Lamplight Inn offers an interior oasis that makes me feel like I've escaped to the tropics. The atrium, waterslide, lighthouse, waterfall, palm trees and lush gardens are the perfect distraction after a hectic work day to enjoy from the balcony of almost every room. Hands-down, my favourite hotel in southwest Ontario.

Our organization has held their convention at this venue for years, with our most recent one last week, and I wouldn't want to go anywhere else. Sales and Catering are able to accommodate our many requirements. Every staff member goes out of their way to ensure you have an exceptional event and they meet this expectation every year. With hundreds of participants and a variety of meetings and services, the Lamplighter makes it easy to ensure it all goes off without a hitch. The service and food is outstanding and it is exceptional value for the dollars spent. We are already booked for 2021!

The amenities are amazing! If you book an atrium room you feel like you are in the tropics. The pool and palm trees are all lit up at night and looks absolutely stunning. The early bird special at Shelly's was spectacular. $15 for soup salad steak and dessert? Amazing. The waterslide is a light house.

The view and atmosphere of the atrium are awesome. Friendly staff throughout. The restaurant on site is a must visit. And finally a hotel that understands that good quality pillows are a must for a good night sleep.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you had such an Awesome stay! It is great to know that you found the staff friendly, the food great and your pillow fabulous! We look forward to your next visit!

If you are looking for a place to stay that children will enjoy, I would recommend this Hotel. We enjoyed the pool, the slide and the arcade. The only disappointing aspect was the quality of food of the attached restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased that you enjoyed the facilities but sorry you didn't enjoy the restaurant as well. We hope you mentioned something to your server at the time. If you would like to discuss your visit further please do not hesitate to contact the hotel or restaurant manager. We look forward to having you visit again.

This place was very clean and comfortable with plenty of amenities for kids. The atrium area with the pool is very inviting and relaxing. With the rooms by the pool area you don't have to be couped up within four walls you can sit outside your room

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased you enjoyed your staycation at the Best Western Plus Lamplighter Inn! We hope you will visit us again.

This hotel is awesome. Great location in London, super clean, such friendly staff. An amazing venue as well for anything, big function, wedding etc. We can't say enough good things about it and the food is great as well.

flew into toronto for a conference and pulled up to the lamplighter Inn excpecting it to be like every other hotel that conferences are hosted at. but holy crap haha it's a friggin tropical oasis in there. Ken at the front desk didn't just give me a room key he pulled out this map explaining that sometimes people get lost in the hotel when they walk into the huge palm tree filled tropical atrium. It was gorgeous and a nice break from the -40 temperatures i left in calgary for this conference. I don't often take pictures of the best western im staying at to send home and brag to my wife and kids haha but at THIS hotel i did.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to have you visit and thrilled that you enjoyed your break from the frigid Calgary weather! We hope you will return again the next time you are looking for a Canadian Tropical Getaway! It would work for the whole family! Thank you for sharing your positive experience with others.

We were very impressed with the Lamplighter Inn. We had one small complaint when we were there (not enough to keep us from staying again) and when I filled in the survey they requested once we got home, I heard back immediately from the manager - and it was not a form letter. I believe him when he said they would be investigating the problem in our room, and we very much appreciate his detailed reply to us. The hotel is beautiful, we were welcomed with sincere smiles and a sense of humour, the decor of our room was outstanding, and everything was spotlessly clean. We will be coming to London frequently in the next few months and, having tried several hotels in the Hospital area over the last couple of years, finally have found the one that will be our London home. Thank you to all of you at The Lamplighter who work so hard to make this an excellent hotel.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review and also for sharing your positive experience with others! We are thrilled that you enjoyed your stay and look forward to welcoming you back the next time!

Over all great experience. The food at the onsite restaurant was not great. The pool and spa were amazing. Only thing I wish is that the pool/ spa had a few adult only hours as the screaming and running around by all the kids got to be a little much.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed the hotel and found the staff to be friendly and the pool and hot tub enjoyable. Our hotel is a family hotel therefore there will be lots of children around especially on weekends. If you have an opportunity to visit mid week you will normally find "tropical tranquility." We hope you will visit again!

Beautiful hotel for business or pleasure. Great pool and hot tub. Staff are friendly, helpful and funny. Lobby so pleasant to be in, restaurant (Shelley's) good food and friendly staff. Room clean, comfortable and a great size.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your positive experience with others. We hope you will visit us again soon!

Enjoyable night at this hotel. Took our grandkids for a swim break over Christmas. Easy parking, hotel, room and pool very clean. Room service was fast, reasonable and the food was good. Would recommend.

Me and my husband with our two young children really enjoyed our time here. The pool is warm and shallow and the palm trees are amazing. So pretty and made me feel like I was on a vacation to some hot destination. We went on Christmas day and it was surprisingly fairly busy but that was okay because the pool is huge! We enjoyed our breakfast at the restaurant adjacent to the hotel. It was not free but the portion sizes are huge and we couldn't even finish it all.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy New Year! We are so pleased that you enjoyed your stay! It is nice to know that you like the Tropical Atrium, pool and restaurant! We hope you will visit us again soon.

I brought my nephews for the night as part of their xmas gift. The boys loves the pool & slide. Nice hotel. Love that the pool stays open late & is open early. Provided lots of extra blankets & pillows at check in. No concerns on this stay, would definitely recommend.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for telling others about your "fun night away". We are very happy to have you with us and thrilled that you enjoyed the experience. We hope you will return again soon!

We really enjoyed our stay at the Lamplighter Inn. I am a frequent traveler who usually stays in high-end hotels, and I used to avoid Best Westerns as much as possible due to a past negative experience. My stay at the Lamplighter Inn has changed that viewpoint. Their room was nice, nothing out of the ordinary. However, their amenities were first-class. In particular, their pool was one of the best that I have used at a hotel. The games room was great, and the Fitness Center was excellent. What really blew it out of the park was their service. Amazingly fast check-in, check-out and room service. More importantly, I accidentally left my blackberry in the room when I checked-out, and the front desk and housekeeping were very helpful in getting it back to me in quick time. Highly recommend.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your positive Lamplighter Inn experience with others. We are thrilled to have you stay with us and delighted that you enjoyed your visit. We appreciate your comments and hope you will visit us again the next time you require London accommodations.

Visited this location for a fast business trip. I requested an early check in for 1pm and they accomodated. Hosted a small meeting in my room throughout the afternoon and then went to the restaurant for dinner. The hotel and room was clean, well appointed, nice desk, fridge, TV with HDMI plug in etc.. Very quick and friendly check out in the morning.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We appreciate you taking the time to post your review! It is great to know that your accommodations, meeting and restaurant experience were all positive. We are also very pleased that you enjoyed a positive service experience as well. We hoe you will keep us in mind for a future visit!

I planned and attended a conference at this venue and everything went smoothly. The staff were attentive and quick at responding to all requests. The conference turned out amazing and attendees loved the venue. The rooms were also very clean and cozy. No complaints!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrill that you and your conference attendees enjoyed a positive Lamplighter Inn experience. We hope you will visit us again!

Perfect stay. Room is clean and staff at reception is great. Not a first time for us to stay here. Great destination for spending a weekend. Will be definitely staying there again when opportunity presents itself.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for returning to stay with us! We appreciate you sharing your positive experiences with others. We look forward to your next visit!

We booked a suite for our 3 grandkids, and the accommodations was perfect. Two queen size beds took care of the kids, and we used the sofa bed in the living room. The sofa bed was not comfortable by any stretch of the imagination, but was okay for one night. The pool was well maintained and the staff were on the ball. Their water slide had a height restriction, so unfortunately our one grandchild was too small to use it. It was unfortunate, but glad to see that safety was first. We ate in the restaurant in the hotel, Shelly's, the kids were very happy with their kids' meal, however, the adults were not impressed with the "early bird special". You got a lot for $14.95, salad bar, main, dessert and coffee. The soup was good, salad bar had very few topping offered, but the main was disappointing. Lesson learned, you are not going to get a good ribeye steak for that price and my husband said the liver was bland and just okay. Dessert was pretty tasty. Breakfast was good, and again the kids' menu killed it. There is so much food that the adults would not need to order, just get a coffee and eat their leftovers. Overall a great time, the kids had a blast.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased that the family suite worked out well for you but sorry that the pull out sofa was not so comfortable. We are in the process of replacing all pull outs and mattresses throughout the hotel. We will certainly check to see if this particular one needs to be done sooner than later! The height restriction for the water slide is a government regulation set by the licensing body that inspects the slide for its operation. Much like a ride in any amusement park. The height restriction is based on the design of the slide unfortunately with no option to change it. It is for safety reasons. We hope that your grandchildren had fun in the pool regardless. We are pleased that the kids enjoyed their restaurant food but sorry that the adults were a little disappointed in the Early Bird special. We are pleased that overall the breakfast was a hit! We hope you visit again and look forward to welcoming you back the next time!

We have used this hotel for 18 years as a family get together at Christmas time. I travel extensively and found that the Lamplighter is one of the most reasonable in price but yet offers all the amenities of more expense properties. As well, all the staff are extremely polite and helpful. We will be back next year!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your very kind review and for sharing your positive experience with others! We are so pleased that after all of the years you still choose to visit us! We are thrilled that you enjoy your family time and we are so honoured to be part of all of those memories. We look forward to the next visit!

we have used best western for years when possible and have never had a bad experience. the lamplighter in london is clean spacious and friendly. I have been here for both pleasure and business. if you're there on a thursday Shelleys all you can eat ribs is a meal to remember

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experiences at both our hotel and Shelly's Tap & Grill. We look forward to welcoming you back the next time.

I stayed 2 nights at the BW Lamplighter. Service was fantastic. The staff are very friendly and reached out to ensure all was good with my stay. I booked through their website and when i arrived they noticed that i was a member of their rewards program and they upgraded me for less money than i had agreed to pay.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing to stay with us. We are delighted that you enjoyed your visit and service provided. We look forward to having you visit us again.

The staff is great. When we visit, usually for medical reasons, we are given a welcoming experience. The staff is friendly and helpful. The medical discount helps and is appreciated. The pool and slide is wonderful for my son.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for posting your review and for choosing to stay with us! We appreciate your comments and look forward to welcoming you back the next time!

This is a top drawer Best Western. Would have preferred to find a microwave in the room but apparently you can ask for one. You can purchase a Wake Up breakfast for $6.95 in Shelly's, the onsite restaurant. It is a big breakfast consisting of eggs, sausage, bacon and your choice of either toast and home fries or pancakes, slice of an orange. Other breakfast options are available at higher prices.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased you chose to visit and happy that you enjoyed the "Wake Up Breakfast Special". We do offer this special Monday to Saturday until noon. The regular breakfast menu is available all day though. Do not hesitate to request a microwave with your reservation or upon arrival. We do supply them at no charge. Some rooms do have them already but guest services can advise you better when you reserve. Thank you again for choosing to stay with us!

This hotel is not very handicap accessible and the staff were not very helpful in regards to it. There were doors that I couldn't go through as they were not powered. The pool staff wouldn't help me out at all.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your comments. We have reached out to you to discuss this further. We are sorry for your disappointment. Our hotel is used by many hospital stays and disabled people both attending conferences, the restaurant and staying with us. While there is always room for improvement we do offer many assistive devices in guestrooms and most all entrances / exits are also accessible. We hope to speak with you soon to see how we can make things better for you on a future visit.

The kids loved the pool. We missed the waterside time but it was still fun. The pool atmosphere makes you feel like you are outside on a vacation. The excersie room has a view of the pool which is great! This hotel its always a great stay. The staff is always friendly.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are so happy to have you back to visit and thrilled that it was another positive experience. We look forward to welcoming you back again.

This hotel is well situated and close to many amenities. The service is excellent. Free parking and great amenities. Free WiFi Free Parking Indoor Pool with slide and hot tub. In hotel restaurant and walking distance to other amenities. ON the main "drag" in London

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very pleased you enjoyed your visit and hope you will return again soon.

A group of family members were staying at the Lamplighter while we were attending my Mom's memorial service. There were about 20 of us gathered on our first floor patio area. A couple of the Lamplighter staff (two young men) came over and offered us plates and cutlery as well as a microwave to heat up our leftovers from the memorial reception. They also brought us extra chairs and took away all of our trash at the end of the night. We were so grateful and appreciative of this gesture. Thank you!!!

The Best Western Lamplighter is a wonderful getaway for a night or two. The pool and hot tub area feel tropical and the rooms are elegant and fully stocked with bathroom toiletries. Shelly's Tap and Grill is great option for any meal. We were there for Mexican Monday and the breakfast is very filling and delicious, not greasy at all. Bathroom towels were al little crunchy.

Stayed one night as our son had a hospital visit. It was a comfortable hotel at a good price and close to the hospital. Comfortable beds and clean. Some activities such as pool, waterslide and games room for kids. I would recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are sorry that your son had a hospital visit but pleased that you chose to spend some time with us as well. We appreciate your recommending us!

The hotel is great, and the pool area is phenomenal (but hot if you aren't swimming!), but know they are very strict with their rules and don't offer a common lounge area. The restaurant on site is good and the kids meals are well priced.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. It is great to know that you love the pool. We do have a common area in our Atrium however it is not a place to picnic or consume your own beverages. It is a licensed area of the hotel and not always available depending on what functions are in progress. We do have hospitality rooms that can be booked though. This should be done in advance given the hotel can be very busy normally. We appreciate your comments and are happy that you had a nice visit to the hotel and restaurant. We hope you will return again soon.

We stayed with my husband and our two young kids for a little weekend getaway. What attracted us to the hotel was the beautiful pool and atrium area. It did not disappoint. The kids had a blast. Our oldest went on the water slide numerous times. Room, pool area and hotel in general was very clean and staff were friendly. Beds and pillows were comfortable as well.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled you chose us for your recent family getaway! It is nice to know that everyone had a good time and you found the staff friendly and the hotel and accommodations very clean. We appreciate you sharing your positive experience with others. We look forward to having you visit again.

The service was fantastic and everyone was so polite and accommodating specially when had a service dog with us the beds were very comfortable, I'm glad family members rec amended it and it was close to the Victoria Hospital.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased that your stay was a positive one and thank you so much for sharing your Lamplighter Inn experience with others. we hope you will visit us again.

Had a balcony king suite. It overlooked the atrium area. Felt like I was in Florida in the cold November weather. Great place for family for us to get together with family and friends. Wellington Street where the hotel is located is a very busy street but we never heard any road noise.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to have you visit and very happy you found our Tropical Atrium a welcome November getaway! Thank you for choosing the Lamplighter Inn for your getaway with family and friends. We hope you will visit again.

Booking at this hotel was easy and friendly from start to finish. A great place to stay for a family event. Friendly staff and clean rooms! Remember to pack a swimsuit. Restaurant at this hotel, great service and good food!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us! We are so happy that you enjoyed your visit and found it to be very family and staff friendly! We look forward to having you visit again soon.

Had a WONDERFUL time!!!! First time ever with Best Western Brand ..Stayed one night in London then our Second night in Leamington Ontario!!! We will definitely be back!!! Thank you so much for making our stay as enjoyable as your staff have!!!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive Best Western experiences with others. We are very happy you chose to visit the Best Western Plus Lamplighter Inn and thrilled that it was a positive experience for you. We look forward to welcoming you back the next time.

First off - indoor palm trees!! The water park is great for kids of all ages - its not huge, but not crowded. Rooms are comfortable. Room service is fast, high quality and very reasonably priced. We will come here again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you had a nice visit and learned that the pool and waterslide are ideal for the young and young at heart! We look forward to welcoming you back the next time!

Rooms were clean and comfortable. Hotel was filled with youth hockey teams and families which would have been nice to have identified before booking. Noise levels were high with kids running through halls. Pools and gym were packed with hockey families so couldn't use all facilities. Restaurant had great food at reasonable price.

Was very disappointed. This is a great hotel for location, pool, food and check in. For the cost and standards the hotel wasn't a great choice. When we arrived the toilet was broke taking 4 calls to get fixed. The toilet then didn't shut off and rain all night. The shower was dirty with what looked like paint spots on it. I would not recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry for you experience and that we did not have an opportunity to address your concerns while you were staying with us. We would like to learn more of your experience and encourage you to reach out to hotel management. The account of your visit is definitely not in line with the feedback we normally receive from guests. We hope to have an opportunity to discuss your stay further with you. We are pleased that you found the location convenient and that you enjoyed visiting the lounge in Shelly's Tap & Grill.

The facilities and pool are REALLY nice. Rooms on the inside of the hotel have a great view of the pool and the rooms are clean. Bathroom sink is on the outside of the bathroom... funny. Pillows are very high so a bunch of us had sore necks. No outside food can be eaten in common areas and NO playing in the hall. Security at night is very strict and no kids walking in the hall allowed after 9:30. If you can, try and book one of their 2 rooms available if you're going as a group. They do not offer meeting rooms for groups to use to confine the kids to one area.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We have 16 different room types at our hotel and many with traditional bathrooms. Some people like the ones with the sink outside the bathroom at the vanity so more than one person can get ready at a time. Our hotel is not set up with common areas to order out for food and gather as a group. We are a full service hotel. We do have our Atrium which is a focal point for all guests but also a licensed area that you can order food and drinks from the restaurant when events are not happening in that area. We have multiple meeting rooms and hospitality rooms that can be rented when booking your group block or depending on availability once you have arrived. There are rules though when using any of our facilities to protect guests and the property for all future guests. All personal food and drinks are to be consumed in the guest room/rooms rented by any individual. We have many teams that have visited us over the years that have been extremely happy with what we have to offer. The Duty Managers and security have a big job to keep everyone happy. There is a code of conduct that we ask all teams to sign so that they understand the rules when staying here. Our experience is that without these rules it is very difficult to keep control of things in the hotel which can lead to lots of very unhappy guests. We do not choose who stays with us. We are fortunate to have a variety of guests staying with us from social events, corporate, hospital stays, leisure and teams. This means that having different types of people here for different reasons means our job is very challenging to keep everyone happy. It is unfortunate that hotel staff and security must spend so much time trying to keep order but we have come to expect it on some weekends. The Duty Managers/Security do not enjoy chasing children around the hotel. They do it to prevent noise complaints and to ensure the safety of the children and other guests. We are thrilled that despite our rules you enjoyed our facilities. We hope knowing what to expect at our property you will consider visiting us again in future.

My husband and I booked a night away to celebrate our anniversary. We chose this hotel for its amenities and location. We had a wonderful time. Our room overlooked the Atrium and we were able to enjoy the pool and jacuzzi. The room was well proportioned and very well maintained. We will definitely return again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your positive experience with others. We are thrilled that you had a Happy Anniversary! We look forward to your next visit!

Despite unfortunate circumstances ( my daughter is in hospital in London), i have thoroughly enjoyed my stay. The hotel is beautiful. The rooms are clean and the staff I have had the pleasure to speak with have been very kind and helpful. I love the tropical temperature around the pool area and I can enjoy it from my balcony as well. I would absolutely stay here again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry for the circumstances of your visit but hope that it made things a little easier for you having a comfortable place to retreat to when you could. We appreciate you comments and wish you and your family the very best!

This was the nicest Best Western we have ever stayed in, the atrium and pool area were beautiful and clean, lots of pool towels even later at night. The room was clean, beds were very comfortable. Didn't get a chance to use the longe as we got there late.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us! We are thrilled to be the nicest Best Western you have stayed at! We hope you will come back and visit again soon. We appreciate you sharing your positive experience with others!

I booked the wrong day and the manager that was there that day made it very easy for me switched it within matter of minutes without additional charge . I love this place very clean and the people are very helpful. The prices for this place are very good for the place and view you get

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have been able to accommodate your date change request! We appreciate your kind words and very happy that you find our property of good value. We look forward to your next visit!

Check in was fast, the room was very clean, bed was comfortable. The pool area is awesome. They even send you a text message checking in with you to make sure you're having a great stay. That feature was awesome. Would definitely recommend.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We appreciate the comments and hope you will return again soon.

We recently held a conference at this site.The service and accommodations were great. They were fine with our last minute requests to room set-up. The staff were quite friendly and accomodating. We had a few participants who were vegetarians and requested some restrictions to their meals. The kitchen staff were made aware and made the necessary to those meals. Overall experience was great, I would recommend this site to others.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive conference experience with others! We were pleased to have you with us and happy that you found the service to be efficient and accommodating. We hope you will return again soon.

Stayed at Best Western, Wellington Rd., London, ON, Canada for a conference. Made the reservation directly with hotel and found staff extremely accommodating throughout. Room was in a quiet location and suited our needs. A good restaurant was connected with the hotel so no need to go off site after checking in. I would recommend this location for anyone visiting London's south end.

The hotel is FANTASTIC. Rooms are spotless. The atrium peaceful relaxing. Restaurant great food. All staff very personable and caring Nicole Josh Carrie. Hospitals with special rates, businesses close

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for the wonderful comments about your experience. We are thrilled that you enjoyed your visit and had great service experiences as well. We hope you will visit us again soon!

You just won't find a better place for a funtction where poeple go out of their way to make sure things are right. If you are in town for business you are a short drive from downtown but far enough away you feel very comfortable. The place is well kept and the owner's pride shines through.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review! We are thrilled to have you visit and appreciate you sharing your positive experience with others. We look forward to welcoming you back the next time!

The water slide was a hit for our 7 year old this year. The lifeguards made me as a mom feel confident about letting her slide. My husband enjoyed it too. I stayed in the pool with our 4 year old. I appreciate the cleanliness of the hotel including the pool area and that the rules are enforced. We are at the restaurant and the Early Bird breakfast for $7 is such a good value! Plenty of food and fast. Our girls loved the pancakes and sausage/bacon for their kids meal. Our server Peter was excellent. We had booked a King Suite and they not only were able to let us check in earlier than 3 they upgraded us to a pool view with a balcony and my girls loved that too. When we come back to London the Lamplighter is our preferred hotel.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy you had a nice family visit to our hotel. It is great to know that you found the hotel clean, staff friendly and you enjoyed both the pool, slide and Shelly's Tap &Grill. It is nice to know as well that Peter took great care of you during your restaurant visit. We appreciate you sharing your positive experience with others.

Nice relaxing, mini staycation with palm trees. A little pricey, but overall we will go back. Pool is very clean, hot tub is nice. Love the plants all around the Best Western. Not sure what else to say.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are very pleased to have you stay with us and thrilled that you had a nice visit. We look forward to having you stay with us again.

This hotel exceeded our expectations! I wasn't sure what to expect, but we were so happy. The room was beautiful. The lounge was great too. The staff was so friendly and quick to help. I would recommend this hotel 1000x and hope I get to stay there again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive experience with others! We are thrilled that you had a nice time and hope to welcome you back in future! Thank you for taking time to post your review.

This hotel was very nice. Amenities were were excellent. We were there for a wedding and overall we were pleased with services and accommodations. They a had a huge pool/atrium that was well enjoyed by all they kids staying at the hotel. Had one minor issue with restaurant service, but beyond that, everything was great. A well recommended hotel. Make sure you get a map of hotel/room location as there are 3 wings to this hotel.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive experience with others! We are thrilled that you enjoyed the hotel and the wedding that you attended. Our hotel is quite sprawling. We suggest that you check-in first and then find out the closest entrance to where your room is to unload. There is parking around the entire perimeter of the hotel. We hope you will visit again the next time you require London accommodations or just want a nice get-away!

We stayed for one night with our toddler and had a great experience. Room was very clean and noise was minimal at night. Pool was clean and warm. Our toddler was disappointed he couldn't do the water slide. Breakfast was good and price for the room was reasonable.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for posting your review. We are very happy that you had a great family visit. The waterside does have a licensing requirement of 4 feet in height to be able to ride it. It is a safety rule based on the design of the slide set by the licensing agency. We are pleased you enjoyed breakfast and you found the room and breakfast of good value. We hope you will return again.

The resort was beautiful, clean and well maintained. Walking through the atrium felt like waking through a tropical resort. Was there for a conference but I plan on taking my family there in the future.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very pleased you enjoyed your recent conference visit! We look forward to welcoming you back with your family!

Poor decision making and management was not helpful or understanding... embarrassing! Next morning we reported our problem to a different manager and he was not helpful, uncaring and did nothing to resolve the situation.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry that you were not happy with your hotel experience. It is very difficult to understand what your issue was to address it properly from this review. We are sorry that you were not happy with management decisions on more than one occasion during your stay with us. Perhaps it was management trying to keep control of a situation or enforce hotel rules that you were not pleased with. We deal with many different situations on a very regular basis. We are sorry you didn't feel that you were treated fairly. If you would like to discuss things further to attempt some sort of resolution do not hesitate to contact the hotel manager.

If you are looking for an excellent hotel to stay with a hockey team this is the one! We recently stayed for a hockey tournament with a group of 15/16 year old boys. The hotel had an excellent pool/water slide/hot tub for the boys to enjoy after their games. The atrium rooms provided a space for the parents to gather and relax as well. Rooms were clean and large enough for all gear and people. Will definitely be returning for our next trip to London.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are delighted that you enjoyed your visit and found it perfect for the purpose you were here for! We look forward to welcoming you back the next time.

Stayed at the Lamplighter after a medical procedure for my daughter. My daughter was in significant discomfort and needed to lie down we were 2 hours early for check in but Justin was very accommodating . He gave us a room on the ground level very close to the parking lot. Thank you Justin for your compassion

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We hope your daughter is feeling better by now. We are very happy to know that Justin at Guest Services took great care of you. We hope you can return for a non-medical visit next time and just have fun!

I was visiting for a Medical Appointment and decided on the Lamplighter because we had been there a long Time ago for a Family Event. The Changes I noticed were absolutely beautiful. Lamplighter also offered a better Rate for People visiting for Medical Purposes and are also offering a Hospital Shuttle to all Hospitals in London. Very much recommended to anyone visiting for this Purpose.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Welcome back to the Best Western Plus Lamplighter Inn! We are so pleased you came back to visit and enjoyed all of the changes. We hope you will visit us again soon. Thank you for sharing your positive experience with others!

We recently stayed in this hotel. It's quite attractive with the atrium, pool and water slide. The hotel was clean and food was reasonable diner food at the attached restaurant. Unfortunately we were facing the pool/koi pond. There was a humid and strong chlorine feel/smell when in the atrium. About 10pm a very strong chlorine smell came through our room, our eyes started to sting and turn red and then I had a really bad asthma attack. I've occasionally had mild bouts but this was the worst by far. The smell just hung in the air all night and it was so humid. If anyone or those they are travelling with has allergies Or lung issues I would seriously reconsider this hotel. I told the front desk and they just winced, apologised and made a note.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy you enjoy our hotel but so sorry the chlorine did not agree with you. This is not common at all. Although there is chlorine used in the pool there is also an air exchange system to take care of any major odour. If you are sensitive to chlorine an atrium view room may not be for you. We do have lots of other room types that are not atrium facing. Depending on the air temperature outside and the weather the roof this time of year is most always open. The atrium in not air conditioned due to its vast size and also given that it is a tropical atrium with real tropical plants. We are very sorry that the atrium view room did not agree with you. Chlorine must be used in the pool given that it is a Health Department requirement. We also use a UV system to avoid any over use of chlorine. We hope you will visit again in a non-atrium facing room for a more positive experience another time.

Always love coming here for a fun family getaway! Relaxing and kids love to swim and enjoy the arcade and movie night! We enjoy going to Shelly's restaurant, great environment and food is excellent and good prices !

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy to have you back to visit and thrilled that you had some great family fun again at our hotel. We look forward to welcoming you back the next time!

Great Amenities available to guests The hotel was quite elegant and offered great services Reasonably price for the quality of rooms/conference center available to guests Stayed for business but would definitely stay here for leisure and take full advantage of their swimming area

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are thrilled you chose to stay with us and appreciate you sharing your positive experience with others. We look forward to having you back to visit!

Terrible experience and very unprofessional hotel staff. I will never come here again. (I personally called in the morning and spoke to a lady at the front desk to ensure that a proper queen jacuzzi suite was ready for check in. I even informed her that it is a special occasion for a birthday. They advised me that they held a room aside on the second floor.) This room was 300$. I was shocked to see that I was given a room with a dirty jacuzzi tub in the bathroom and horrible noise all day and night long. We were disgusted by the dirty tiles and did not even use the jacuzzi. ( it was a one person tub in the bathroom which doesn't not count as a queen jacuzzi suite). The water from the tap had a very foul smell as well. We did not even want to brush our teeth in the morning. To make the experience even worse - the ac was not working properly and the staff brought us a fan which did not help. No one seemed to address any problems or concerns and I feel like I wasted my money on this hotel. I spoke to a supervisor on site and he was very rude and unprofessional. He made us feel unwelcome and did not do anything to address our matters of concern. He did not seem to care about the guests at all. Never coming back here again and will tell all my friends and family about the horrible treatment I had here. *Since I filled out the survey for my stay, the manager contacted me with no professionalism or any sense of concern. I posted my experience on google reviews and tripadvisor since my visit was so awful and unpleasant. The staff does not seem to care about their guests at all. He even dared to bring up a visit from 2017 which I had the same problem with being given the wrong room after paying so much! We had to argue for an hour with the front desk to be moved to another room that was decent. I thought after two years, things would have been different but this experience was even worse than the first. Please save your money and go to a better hotel! No one should have to pay this much for a dirty place, no ac, loud noise, foul tap water, rude staff, and noise ! This is a waste of money.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry that you did not enjoy your experience again this year at our hotel. You booked through a third party booking site and not direct with the hotel. Perhaps this is why you did not get the room type you were really wanting. If there is something specific you would like we suggest booking direct with the hotel as the property knows best what the room types are and can best help to get you what you are looking for. You booked a Queen Mini Suite with a jetted Jacuzzi soaker tub. This particular room rate for that night was $220.15 and with taxes and municipal tax it came to $258.72. We were surprised that if your room was so dirty that you did not mention it to Guest Services when they did their quality check with you just after check-in. Regardless of what the issues were if they were valid ones we would have happily solved the problem and made it right with you. The bathroom tiles are not dirty. They are an older style tile with dark grout. We can understand that some people would not care for this older look. As mentioned to you already in my earlier correspondence to you we have 16 different room types to choose from. It is unfortunate you still have not received the room type you would like most. Upon your departure from the hotel we did inspect the room you occupied to find all appearing normal from a housekeeping point of view. When you came to speak with Guest Services in the morning of your departure the Duty Manager did attempt to offer you a discount and breakfast given that you were so upset at the Guest Services desk. Upon further investigation he realized that you had booked with a third party booking agent and there was not a way to discount you at that point. He tried to offer credit towards a future stay but you chose to discontinue any communication and left the hotel abruptly. Once again we tried to address your concerns later and you again chose not to communicate any further. We are sorry that things did not work out better for both parties involved. We have many satisfied guests who have stayed with us over the years. We are sorry that you are not one of them.

What an amazing time we had! The pool and the slide were a hit with all of us and the service was beyond excellent! The room was clean and had a direct walkout to the pool. The beds were comfy and we were very impress with the room in general.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to share your positive experience with others! We appreciate you choosing to stay with us and hope you will visit again.

this is a very nice hotel with a very nice commend space. one down side for our group is there was no commend place for us to sit around and have a beer staying in the room we just get noise completes.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We appreciate you choosing to stay with us. All of our public space is either licensed or there can be functions occur in it. We do have hospitality rooms that can be booked but excess noise of any sort is not appropriate at any time of day. Personal alcohol is only allowed in the personal space you rent. It is illegal to consume it in any other part of the hotel. We hope you will visit again. If you do require a hospitality room do not hesitate to inquire with our group sales department.

This was a great spot for an overnight in London. It has an attached restaurant and there are numerous other places to eat nearby. My room was comfortable and had plenty of room to work and relax. The desk staff were very friendly and professional.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed your stay and found the staff to be friendly and professional. We look forward to welcoming you back in future!

An excellent hotel - I'll bring my family here for sure. The greeting and check-in process was great. The attached restaurant (Shelly's) had really good food, at an unbelievable value. Fantastic swimming area - best in class. A really enjoyable experience.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review! We are thrilled you enjoyed your visit and very pleased that you are sharing your positive experience with others.

The Lamplighter was absolutely perfect for our wedding day. To start, it is absolutely beautiful! We had our ceremony on the atrium (don't worry- they close the pool). And our reception in the North Crystal ballroom. Not enough can be said about each and every staff member who all made our day stress free and amazing. Friendly and attentive to every detail. Claudia (our organizer) was phenomenal. Very professional, friendly and easy to work with. Whenever we had a meeting, we would go with a list of questions. We never needed to ask any of them because they anticipated every one of our needs! The food is delicious with generous portions. Amazing value for the price!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Congratulations on your wedding! We are very pleased that your day turned out to be a special and positive memory for you! It was our pleasure to have you stay and celebrate with us! We hope you will visit the hotel and staff when you are in the neighbourhood again. Thank you for taking the time to post your review.

This was a great hotel with terrific pool and relaxing atmosphere. I had to go in prep for my mom's cancer treatment and since it is right across the road from the hospital, I appreciated the convenience and ‘zen' abilities.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you chose to stay with us and thrilled that you found things convenient and experienced a little Zen time too. We hope you can visit again when you have no other distractions! Thank you very much for your review.

We'll stay here again bc my girls love the pool and comfy beds, but have to say a few things were disappointing this time around: 1) the hot tub was down during our whole stay. This is the feature that I, personally, was most looking forward to. I had spoken to someone when I confirmed our stay the day before ( a rather snooty man- again something I'd not encountered there, before) and was told nothing of the repairs we'd encounter. 2) 20 minutes into a movie, it became apparent it was not suitable for the girls in my care, but no wY to refund so we could watch something els, especially since they knew it was my daughter's birthday. 3) the people in the room that shared our walk were very loud, but even after I went to the front desk, it continued. At 1am someone was banging so loudly on the door of that room that my daughter woke startled. . I didn't even call down again bc nothing had been done the first time. Both these issues were after 10pm I paid well over 500 dollars fir two nights. The price has really gone up considering this is a family venue.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry for your disappointment. We apologize for the hot tub not being functional during your visit. We did our best to advertise the closure on our web site, and on all third party sites. Once the work was finally scheduled we did notify all guests when booking. We had no choice but to do this work and of course times are estimated only. They are never guarantees unfortunately. It appears you did not book direct with the hotel and it was also booked quite some time ago. We are sorry that this was a surprise. The movie had been running in your room for 29 minutes. Although we understand that it may have taken you a while to make the decision to terminate it the hotel still pays for it from the provider. We do make exceptions in many cases but almost 1/2 hour into a movie is a long time and as mentioned the hotel would be paying for the movie to the provider at that point. We are sorry that you experienced noise this visit. Our hotel is a very busy family hotel especially on weekends. We do have security to deal with these issues 24 hours. We will certainly look into the security notes to see what was done with your call and if was responded to or not. At this point I am not seeing a record of any call to the desk or through our text concierge system though. Typically we are very good at responding to these issues. We too are disappointed that we let you down this visit. We hope you will return again for another visit more in line with those of the past.

I know that repairs are a necessary thing but after a 2.5 hr. drive my daughter and I wee looking forward to using the hot tub to be able to relax and unwind especially driving the 401 highway but it was down for repairs...I thought that maybe we would have been offered an additional small discount for the inconvenience. But I have to say that this is still my favorite hotel in London.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased to be your favourite hotel! We are sorry that the hot tub and deck repair took a little longer than expected. We did finally have the hot tub up and running on Sunday. We certainly apologize for any disappointment and inconvenience. We look forward to your next visit!

Clean , quiet, great amenities. Best staff. Rooms are great and we did not hear any other guest. Pool is fantastic even just to sit on balcony to enjoy. Everything we needed was right there. Any questions and it was a text away

Nice hotel to stay at with amenities that included a pool and water slide. Only thing missing was a Sauna. A pool without a Sauna, what gives? Oh well we had a good time moving my youngest son to university.

Hotel was clean. Atrium was well cared for and food at Shelley's was good as always. Only real complaint is the waterfall/slide was being repaired and was not adviced before hand. Otherwise a pleasant stay

Myself and 2 girlfriend's stayed overnight. We had the best time swimming in the pool very clean. Our room was very nice and very,very clean. The linen was of the best quality. The next morning we had breakfast at Shelley's which is attached to the hotel. Breakfast was very good and so reasonable. The staff was great. We are coming back in November.

Lovely, clean hotel, close to everything. They have a special medical rate, which was great since my mom was in th4 hospital. Pool was gorgeous, my son loved it. Rooms were comfy, manager Sheldon and front desk were very kind. Will definitely be back.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are so pleased to have you share your positive experience with others. We look forward to welcoming you back then next time your require a "get away" or London accommodations!

We were in London for just a night and chose to stay here because we collect points, and usually there is a degree of predictability. This Best Western did not disappoint: staff were excellent, the hotel was very clean, the on site restaurant was quite acceptable ( the coffee was not great). My only complaint was the pillows — they were large & hard so I ended up sleeping without one.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased to have you back with us and happy you were not disappointed. We are sorry you didn't care for the pillows though this time. We know that pillows are a personal thing therefore do have other options available upon request. If you ever have any issues please do not hesitate to contact our Guest Services Team for assistance. We hope you will visit us again.

enjoyable and wood stay nowhere else,Payed too much but good overall. Jets in hot tube out of order.there was note telling us ,but a 4 day stay,it should have been repaired Kids noisy in the hall outside our room.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased you chose to stay with us and that you enjoyed your time with us! We are sorry about the jets in the hot tub not working. The issue requires the deck to be broken up to access pipes. We are trying to schedule this with a contractor to get the work done as soon as possible. Until then the tub is operational with no jets. We certainly apologize for this inconvenience. We hope you will return to visit us again!

We stayed for one night. Enjoyed Pizza delivery (room service) in the Atrium for dinner. Our children (3yrs and 1yr) loved the pool, and even had a little fun in the game/arcade room! We stayed in a King Suite room, with an atrium view and walkout balcony. We found the room very accommodating for small children. We were able to put the kids to bed in a seperate room (the sitting area) and still enjoy the balcony and bedroom area of the hotel room. The view off the balcony was relaxing (with the waterfalls and plants), and made for good people watching. The room decor could use an update but it certainly wasn't horrible. Our only complaint was the mattress. We found it to be far too soft. Perhaps it's just personal preference but we definitely would have preferred a mattress that was more firm. My husband and I both woke up with a sore neck and back. In the morning we enjoyed a lovely breakfast at the attached restaurant Shelly's Tap & Grill. End of the day, the hotel served its purpose. The staff were accommodating, and the kids had fun....and that's was the point of our trip!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so sorry though that you did not find the mattress comfortable! We do have a couple of mattress options at our hotel and we are also in the process of replacing mattresses and pull out sofa beds throughout! We hope you will try us again for a more comfortable experience. We are thrilled that you enjoyed all of the amenities and had some time to build some family memories and some time to wind down. We appreciate your comments and do hope you will visit again!

We stayed at this hotel as part of a large group of friends. We were all conveniently booked together and the pool and water slide made it easy to keep a group of kids with a wide range of ages entertained for hours!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing our hotel to be the destination for your group get together! We are thrilled you enjoyed your stay and both young and young at heart enjoyed the experience! We look forward to having you visit us again!

Customer service went above and beyond. The pool and waterslide are a huge bonus and the resturant offered very great food and pricing. Pricing of the hotel is on par with what they offer and the cleanliness was that of a 5 star resort. Highly recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We appreciate your comments and are very happy that your visit was such a positive one. We look forward to having you visit again!

Stayed 2 nights at BW,very nice hotel, Excellent location for a wedding. Hotel staff did a excellent job. Very nice swimming pool, I enjoyed my stay and I am looking forward to staying at the Hotel again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to have you stay with us for your family wedding. We are very happy to have you all with us and thank you for sharing your positive experience with others!

My girls and I went back to school shopping and decided to stay a night at the lamplighter inn. The rooms are very clean and nice but the bathroom was dated and awkward. Pool was way to cold and the slide didn't open til 3pm.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing to stay with us. It is great to know that you found your room to be nice and clean. We do have 16 different room types many that are a more modern look. We are so sorry you found the pool cool. The temperature is well over 80 degrees especially this time of year. Perhaps it was one of the cooler days lately and the roof was open. Sometimes this can drop the air temperature on the pool deck. We are always making upgrades throughout the hotel. We hope you will return to experience some on another visit!

This hotel is a great location to stop when you are looking to stop on a long journey. The kids will love the games room, pool, water slide and waterfall, and the adults will love the hot tub and exercise room. The service is always great, with happy, accommodating staff members. We have stayed here once a year every year for 7 years. There are constant upgrades to the hotel and pool area. Things don't stay broken long, and when fixed, it seems they are truly fixed and upgraded. It is a little pricy, but ask for the "Family Package" when you call. There are some great value in that.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and also for your loyalty over the years. It is great to know that you enjoy your visits and appreciate our hotel and amenities. We look forward to welcoming you back again the next time. Thank you for taking the time to post your review!

If you want to see palm trees, beautiful gardens, fantastic rooms with a balcony overlooking a beautiful pool and don't want to leave Ontario - look no further - all that is available at the London Ontario Best Western. We have been many times and have never been disappointed.

I had to stay in London for a surgery at the Victoria hospital. This hotel was in close proximity but I was pleasantly surprised with how nice this hotel was! The pool area felt like a nice getaway. I didnt get to enjoy the pool due to surgery but I enjoyed the waterfall sounds, sunshine and warm air. Rooms were clean and staff (esp Justin) were super helpful. I would def stay here again. Thanks!

Very nice light salad bar. Love the soup. Lunch deal includes light salad bar. Very nice lunch spot. Several choices. Note They need to learn how to make a proper martini. Two shots vodka. Two shots vermouth dry. Mix Serve cold. Not warm. 3 olives.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy to know your stay was nice and relaxing. It sounds like you had a nice visit to Shelly's Tap & Grill while staying with us. We are pleased you enjoyed it. Martini's are a personal thing. We will make sure the servers are asking how people prefer them. We hope to see you again soon!

Chose this hotel because of the pool and pictures seen online, as well as their rating for cleanliness. Glad we picked this place. It was clean, quiet (except for the pool lol) and overall just a good experience.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy to have you choose to stay with us! It is great to know that you enjoyed your visit and we lived up to your expectations! We look forward to your next visit!

You can tell right away that this hotel has a well trained and organized staff. Little things like addressing internet access promptly really help making life better for the guests. We were at the hotel due to a medical procedure for a relative at the nearby hospital. The hotel quickly offered their hospital stay discount - much appreciated. Our room faced the indoor pool / hot tub / play area. I was concerned about what the noise level would be at night, but no problem. It must be very well soundproofed. The room was nice with a seating area seperate from the bedroom. Clean and comfortable. The only complaint was the A/C was louder than usual.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others. We are very happy to know that the hotel was a comfortable spot to be while visiting your relative in the hospital. We hope you will visit again. Next time just for fun! We look forward to welcoming you back the next time.

We have stayed in many hotels in the UK, U.S.A. and Canada..this one tops our list..from the staff to the available facilities. Although we are a couple there were many families obviously enjoying the hotel as much as we were. It has our highest recommendation as a great place to stay!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy to hear you had an exceptional stay! Our hotel is a family hotel and can be a bit busy this time of year. We are very happy to know you joined in the fun! We look forward to welcoming you back in future.

Had 2 dogs barking for over an hour 2 doors down wake us up in the morning! Asked for a second floor room facing the pool and got a view of only the lighthouse, but wasn't told that when we arrived. Charged $25 dollars more than quoted on my reservation. When I called to question it, the explanation was not clear.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry about the barking dogs. We are a pet friendly hotel although not in every area of the hotel for many reasons. Unfortunately not all pet owners are as attentive as they could be. We have pet owners sign a code of conduct and have contact numbers for them. Any issue over the weekend was dealt with as quickly as possible. We are not sure when you are referring to but once we receive a call we immediate contact the pet owner given that it is a safety issue for hotel staff to enter a room occupied by a pet. It can be distressing for Pets being out of their familiar surroundings with different smells and sounds. We do our very best to keep control of all of these situations. We are happy to book you in a non pet friendly part of the hotel in future. This is a particularly busy time of year for pets travelling with owners given summer holidays. It is not this busy year round with pets. We are very sorry that you were not pleased with the location of your room. An atrium view room is any room that overlooks the atrium. The room you occupied did look into the atrium. It just happens that the lighthouse is at that end of the hotel as well. It sounds as if you still have unresolved questions and issues? Please do not hesitate to contact hotel management to discuss things further.

This hotel is beautiful. The staff is great and very pleasant. The hotel is really clean. The restaurant is good and we had great breakfast service from Peter. They have so much to offer. Also the pool is absolutely stunning. Definitely worth the stay and I would come back here.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit and that Peter took great care of you in the restaurant. We hope you will return again soon.

The room we finally got into was very good. the beds are great but the pullout couches always need improvement. The pool was great for the kids, not sure why the slide was shutdown though. Overall great time.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for our review. We are very happy to have you stay with us. Pull out couches are never the most comfortable. We are sorry that the one in your room required improvement. We are currently in the process of replacing all mattresses and pull out sofas in the hotel so there should be definite improvement! The slide is operating on summer hours therefore they are extended from the normal hours. Monday to Friday the slide opens at 3PM and Saturday and Sunday opens at 9AM. Weekends are the longest consistent hours. We hope you will return again!

We went to this hotel on the weekend, it was our very first time, and for sure we will go back egging, great customer Service, the pool was really good the kids have a lot of fun in the slide and the restaurant was perfect food and price was great . We really recommend this place.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled you had a nice family weekend and look forward to having you visit again in future. Thank you for sharing your positive experience with others!

We spent one evening in this beautiful hotel as we were visiting relatives in London. Upon arrival, we were directed to a room on the main floor but it faced the parking lot. We asked to be moved and were given a great room on the 3rd floor facing the pool. The pool was gorgeous! Our grandchildren loved it. We will definitely go back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing to stay with us! We are thrilled that you enjoyed your visit and look forward to your next!

We stayed at the BW Lamplighter hotel for a night (1st time there..won't be last). We traveled with our 13 year old son and he had a blast at pool and the slide..the hot tub was hot, but jets were not working , didn't matter it was used alot without jets..Check in was quick, simple and staff very friendly and welcoming...the room was bright and clean had a waterfall out our window that looked down to fish pond. There were minor issues ...room was warm ..not hot but we couldnt get it to cool with AC..pop machine would eat money and give no pop ..but front desk gave us money back...We opted for express check out ..it worked fabulous..Overall it was a great stay ..large bright comfortable room and although it was busy it wasnt overly crowded..Would highly recommended and as stated we will be back ..will try for a night other than Saturday..

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy you had a great experience and found the staff professional and the hotel clean and comfortable. We look forward to your next visit!

Great hotel with lots too due for the kids. Pool and water slide was great for kids to burn off energy. Room was spacious and clean. Lots of parking and friendly staff. Security walked the hotel halls and outside so we felt safe.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We appreciate you taking the time to post your review. It is great that you and your family had a good experience and were comfortable and happy. We look forward to having you stay with us again.

We stayed one night at the hotel with our 4-year old daughter. Clean, modern, well-lit, in one word excellent. But the cherry on top was the atrium with the heated swimming pool, lush tropical plants, waterfalls, hot tub and even a water slide (for older kids). Around the Atrium there were even small bistro tables and chairs where you could have your coffee, surf the net,etc. We couldn't get enough of it!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for visiting! We are very happy you had a nice visit with your daughter. It is great to know you had such a positive experience. We look forward to having you visit again.

we asked for a room that had a sliding door out to the pool we got a room on the 3rd floor with a balcony we even asked if we could switch rooms but they said sorry can't even tho we were told we got the room off to the pool i'm in shock that they won't let us re book

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry for your disappointment. There are no rooms that walk out to the pool for safety reasons. There are atrium view rooms though and many with balconies with siding doors that open up to look out over the atrium and pool which it sounds like you received. We are not sure of your circumstances but if you would like to discuss things further do not hesitate to contact the hotel direct.

Stayed here last week of June. Everything was excellent as usual. Only issue was the hot tub was not working properly. Check in was fast and efficient. Pool was great as usual. Room was comfortable and well appointed. Would recommend to everyone esp families with kids.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for visiting us again! We are thrilled you once again enjoyed your visit and appreciate you sharing your positive experience with others. We hope you will visit again soon.

the lighting in the bathroom area was SO bright that you wake up yourself and anyone else in the room if you use the bathroom in the night. Also the air con in our room came on and off all night very loudly making for a poor night sleep. This Best Western Plus does not offer a free breakfast which is a shame. I think because they have a fancy pool area they feel they don't need to. The pool area though fancy and very kid focused (not so great when you want a quieter time poolside) does not have any lounge chairs. They only provide straight back chairs around the pool. Maybe to make more room but certainly a drag. The area looks nice but it is such a big part of the hotel and with the layout you can smell the chlorine and feel the humidity in a very large area of the building.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for visiting us. We are sorry that you found the bathroom light so bright. Perhaps a night light would be a good idea to install. Any Best Western that does not have a full service restaurant must provide a standard breakfast included in the room price. Since our hotel has always had an on site restaurant we leave the breakfast decision up to our guests. We do offer a "Wake Up" special Monday to Saturday from open until 12 noon for $6.95. We are told it is of good value! Our regular breakfast menu is available as well and all day long. Our hotel is a family hotel therefore especially weekends and summer months it is busy with children. Given that we are a family hotel it would not be so popular to limit the time that children are allowed in the pool. We will keep your comment in mind when purchasing new chairs for the pool. Some lounge chairs would be a nice addition. The pool does have a U.V system as well to limit the use of chlorine. There must be a trace though according to the Health Department. Normally the roof is wide open during the summer months so any chlorine smell would be lessened. It is a tropical atrium therefore it will be warm. When the roof is open it is like being outside. When it is closed in winter it is a tropical oasis. If you ever have an opportunity for a mid week visit once school is back in we think you would really enjoy it. We hope you will visit us again.

This hotel is spectacularly clean, staff were friendly, and the location is very central. The best thing I personally LOVED is the bedding! So comfy!!! We would definitely stay here again the next time we're in the London area.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you enjoyed your experience and look forward to your next visit!

Booked here as a getaway for my niece and I. I booked based on the pool and waterslide feature. We arrived earlier than check in but were given access to the pool immediately and were promised a text to advise when our room was ready, but just as we were about to get changed into our bathing suits in the changing rooms, they delivered on that promise. We had visited the on site restaurant first and while it's nothing spectacular, it was good. Our waitress was so lovely and I appreciated her for being so sweet. The front desk staff graciously provided me with exactly the location of room that I had requested. Very kind of them to accommodate my requests. While we took breaks from our swimming we explored around the hotel. It's quite vast. But seemed really well maintained in the areas we came across. I would not normally seek out such a place as this based on the fact that I don't have kids of my own, and the chaotic atmosphere in the pool area would usually steer me far away from this sort of thing, but I was specifically looking for something in which to treat my niece too and this place was perfect. I wonder about the possibility of having an adults only evening swim allocation? Or even better..... Best Western doing this exact theme at another property, but for adults only......? I'd go! Anyhow, thank you to all staff involved for making my great mini vacation with my niece a fantastic success. She'll remember it for a long time and I come away with precious memories too.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so happy that you had a nice time with your niece and made some great memories together. It is great to know that you enjoyed our hotel and amenities as well. We are a family hotel so Adult only time would probably be popular with some adults but not with the children. All Best Western Hotels are independently owned and operated therefore your concept could get picked up by someone! We are very happy you enjoyed your Mini Vacation and our Lamplighter Inn hospitality! We hope to see you again.

we had a birthday party loved every detail. only issue was that our duvet was have some black little pieces coming from it and we were scared of bugs so we put it in a garbage bag and left a note for housekeeping

Stayed at this hotel for 2 nights because they offered medical rates for our visit to the University Hospital as well as a hospital shuttle which we only used once as it was very busy with others using this valuable service. This hotel is clean, well appointed and has very courteous, knowledgeable staff. Beds are very comfortable, rooms are quiet and very clean. Kudos to housekeeping! Having the restaurant (Shelly's Restaurant) adjacent as well as the lounge was not only convenient but good. No issues with food, drinks or service. If you're rushed in morning as we were to catch our flight home, the food took only 5 minutes to get to our table then we were on our way. Pool area is fabulous! We have only two small complaint with this property...we kept getting bumped out of the free Wifi and cost us some data usage over the two days and the pool hours should have an ‘Adult Only' time in the evenings. We have stayed at other hotels where they allocate time for adults and it was appreciated. While I do think it's great that this hotel caters to families and kids, there are business travellers and people without kids that would like to use the facilities without rambunctious children. Otherwise - good job Lamplighter hotel staff! We will be back in our next hospital visit

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are happy that you were able to take advantage of the compassionate rate for hospital stays and thrilled that you enjoyed your visit to our hotel. Thank you for your feedback and suggestions! We look forward to welcoming you back the next time you require London accommodations or even just for a fun get-away. If you ever have an opportunity for a mid-week stay once children are back in school you would love the peace and tranquility of the atrium and pool at that time. It can be a very different experience. We hope you will visit again.

Our stay was a brief overnighter after flying in to London from Vancouver. 20 min drive from airport. Rooms were clean and fairly spacious, although bathroom area was small. Very nice pool area in an atrium, kids got up early for a quick swim at 8 am when it opened, and others were already there enjoying it as well. Very large property, they built out instead of up. Lots of parking available. On site restaurant and an awesome restaurant next door.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you found us! It is great to know that you had an enjoyable stay with us. We have many different room types at our hotel. If a larger bathroom is important to you do not hesitate another time to mention this so the can tell you about all of the options. We hope you will visit us again!

We always enjoy our stay at the Lamplighter in London! Very nice, clean, well kept rooms. The arcade/pool/spa/water slide as awesome for parents and kids. The fitness center is great also! Parking is always convenient. I've also been to many multi day conferences at this hotel, and have nothing but praise for the building, staff, and chefs! If you have kids age 3-10, a stay at the Lamplighter and visit to Storybook Gardens makes a great day trip in Southwestern Ontario!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for visiting us again! We appreciate you sharing you positive experiences at our hotel with others. We look forward to your next visit!

This 3 star hotel looks and feels like more. Very clean and well appointed. Every staff member is kind and helpful and neat in appearance. This place is huge. It has something for everyone. Pool and hot tub are literally in an oasis in the middle of the building. With rooms all around the edges of it. There are ballrooms for weddings and large functions and conference rooms for smaller venues. At the front of the building near the welcome reception are the bar and restaurant . Our room was a king size with the smallest jacuzzi tub. Not meant for two anyways. The shower had a slippery floor and the most ridiculous soap dispensers, dispensing a tiny drop every 5 seconds was not worth my time and effort. All in all we enjoyed our stay and the good outweighed the bad by alot. I would come back but maybe when there wasn't a baseball tournament staying in the hotel

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit but so sorry that you had an issue with your shower dispenser. This has been a supplier issue and something that we are working on to get fixed as soon as possible. We apologize for the inconvenience. In the mean time to be on the safe side we have been putting the small bottles of product in rooms as well to make sure there is something there. We hope you will return again and look forward to welcoming you back!

Stayed as part of bridal party for a wedding - overall hotel was good, atrium area was stiflingly hot and when weddings weren't taking place extremely noisy from the pool area which was very well used by dozens of children.

We stayed two nights and have visited this hotel many times this year. We have a particular room we always ask for and have not been disappointed as we book well in advance. The hotel presents itself very well, clean, staff go out of there way to make your stay the best it can be. The front desk people are amazing and make you feel welcome, they send you a text as well to make sure everything is to your satisfaction. When an issue appeared, I called and it was shortly fixed. I would highly recommend a stay a the Lamplighter.

If your looking for a no frills, extremely clean place to stay with excellent customer service this is the place for you.I have been to many best western in the past, but this one has to be the best,spotless,reception greeting was exceptional and breakfast was also very good.

We stayed with out two young grandchildren to give mom and dad a break. What a great time we had at the pool! Lovely area with life guards on duty :) Our grandson had such a fun time on the waterslide. We asked about a birthday party for him next year he had such a good time.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you had a great "staycation" at our hotel! It is great that you were able to spend some quality family time with your grandchildren. We are very happy you chose to stay with us and hope you will return again the next time you are looking for a little get-away!

Hotel is average/typical overall with addition of the water slide that is the big draw for groups/sports teams. Staff member was rude at check in. We were there for baseball tournament and arrived at 1:30 for the supposed guaranteed 3:00 check-in. I know it was early but hoped it would be ready. We had our bags with us and we went through check in process and told at the end that our room was not ready and that we could come back later for the keys. Asked if there was a place we could eat our food that we had with us (ate in lobby), asked if we could stow our baggage (staff was non-committal so we took them back to our vehicle. Asked if there was a place where our son could change into his ball uniform (told he could go to the pool bathroom). They said they would text us when room was ready and text arrived at 3:49 for the "guaranteed" 3:00 check-in. There is no guarantee and the room not being ready for 3:00 had no consequences. So, we did not have a good start to our weekend. Other parents reported similar issues on check-in. Room itself was decent and typical. A few minors issues, no shampoo, conditioner or soap in room they did offer to remedy but we had some stuff with us with which we were able to get by. Ice machine broken for two days, despite being reported - needed it not only for room, socializing but also for water bottles for son's ball games during 30+ degree heat. Overall, typical hotel for about $180 per night, but it seems you pay a premium for the water slide. We stayed in same area at a different hotel chain nearby for $150 per night and the hotel was much nicer and staff were friendlier but the pool had no water slide.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry for your disappointment. We have addressed this already with you privately. We are surprised by your description of the Agent who checked you in given this in not her typical nature at all. As mentioned we will review things with the agent regardless to ensure the training provided is being practiced consistently. In addition to the dispensers in the rooms we are also putting small bottles of the same amenity in guest rooms temporarily while we are trouble shooting with a few faulty dispensers. There was no report of an ice machine not working and had we know it would have been fixed or there would have been a sign posted to redirect to the next closest machine to the room you occupied. There are numerous machines throughout the hotel. In addition at any time a porter would have happily delivered ice to your guest room upon request. Once again we apologize for your disappointment and the later than normal check-in. We hope the email to you thanking you for your patience while waiting for your guest room is welcomed. We look forward to hearing back from you with an address confirmation. We hope you will return again in future for a more seamless visit.

Our stay at Best Western Plus Lamplighter Inn was superb. We enjoyed every bit of our stay. The rooms were very comfortable, clean and covered all our needs. Our arrival and departure was very easy as the staff helped us with all tiny details that were necessary. They were professional and pleasant. I enjoyed my stay, would recommend it to my friends and family as well as stay here again. Thank you for making our stay comfortable.

I visited London, ON for a brief business trip and this hotel was booked on a bit of a whim. Turns out this is one of the best spots I've stayed, and I've stayed in hotels on 3 continents. Showers have shampoo AND conditioner and the rooms, lobby, pool area all have a gleaming "newness" about them. Everything there seems cleaned and maintained with care. I would absolutely stay again and I could not more highly recommend. My only complaint is the bar is stingy with their mixed drink liquor pours haha!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review on the Best Western Plus Lamplighter Inn! We are thrilled to have you choose us and very happy your experience was a positive one. It is great to know that you enjoyed all of the hotel amenities and found things to have a gleaming newness and the hotel to be nice and clean. We appreciate your comments and are very happy for you sharing your positive experience with others. We hope to see you again!

My Husband and I stayed this past weekend for my birthday and it felt like we escaped to a resort for the weekend. Our room faced the atrium and sitting out there was warm and so peaceful with all of the plants and the pool. I cannot wait to go back for a night or two. 10/10

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy Belated Birthday! We are thrilled to have you stay with us and very happy you enjoyed your getaway. We look forward to welcoming you back the next time. Thank you so much for sharing your positive experience with others.

My family and I stayed at this best western lamplighter location as we are locals and held our wedding at this location. It was a fantastic venue then and the atrium/pool was still wonderful. Upon arrival we were greeted by a very friendly staff member named Cassandra who was superb at her job very prompt and professional. Upon entering the room however my wife and I noticed the large cobwebs hanging from the ceiling thinking that if the hotel staff missed this what else did they miss. There were access panels underneath the televisions which were not secured down so anyone could open them up and play around with cables and insulation an issue which should be addressed considering this is a family suite meant for families with children. On the plus side the beds were quite nice and made well and the bathroom was clean aside from not having conditioner for your hair. Another's negative issue I had was the remote control being unresponsive at times and the television kept switching to 16:9 instead of staying on just scan. Kind of a pain when it constantly zooms in when you have your laptop plugged in for a movie. The internet did go out once but the staff was quick to give a new password which was fantastic. All in all it is a good hotel but definitely needs a facelift. I did have several guests tell me not to eat at Shelly's saying it was disgusting which is sad.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy to have you back to visit us. We are very pleased that you had a warm welcome and enjoyed the pool and atrium. It is also great to know that you found the beds comfortable and your bathroom nice and clean. We are sorry about the other issues though. Typically the comments on our housekeeping is very positive. This is certainly a disappointment to us both. We will certainly follow up with all involved. We are always making improvements throughout the hotel. We will certainly have a good look at this room to see how to make things better. Thank you again for your comments. We hope you will visit again soon.

Our room had a jacuzzi. Wow. About three million kids were in the pool, but the pool is so big that we had space to splash around. There's a waterfall. And side pools with koi. Lots of fun. Although the breakfast isn't included, for $5.95 Canadian you get a full two-egg, bacon and sausage, and hash browns and toast breakfast. I paid more for granola, yogurt, really fresh fruit, and a bagel. The food was a million times better than most free hotel breakfasts. (We usually skip them and find a cafe.) I forgot to suggest to the front desk that they recommend David's Bistro. I asked if they knew of a quiet place with good food. They came up with steak houses. In all fairness, when I asked about David's Bistro, they said that it is nice. We discovered that David's Bistro was one of the best restaurants on our trip.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you found us! It is great to know that your experience was a positive one. David's is a fabulous restaurant. Guest services probably suggested the ones they did given they are all in close proximity to the Lamplighter. Our Wake Up breakfast special is actually $6.95 and is available Monday to Saturday from open until noon. The regular breakfast menu is available all day though. Our hotel is very busy on weekends. We are happy to know you enjoyed yourself despite the crowds. We encourage you if you can visit mid week you would probably love it. We hope you will visit again.

No complaints - lovely hotel, quiet, clean, convenient. Great staff at the front desk. The decor of our room was a little outdated but it was comfortable. We asked to upgrade to a king suite the second night and did so with no problems at all.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you had a great stay with us. It is nice to know that you enjoyed our Lamplighter Inn hospitality. We hope you will return again soon for another positive experience.

I feel the over night stay is over priced when nothing is included but your stay. Most hotels offer a continental breakfast, they do not. The pool was over packed with kids, not relaxing at all. I dont think I would go back, I would rather look for some different.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry for your disappointment. We are a very busy family hotel on weekends and many love the tropical atrium, pool and water slide. We hope in time you will try us again. You will find the hotel much quieter mid week and off peak is less expensive. We appreciate you taking the time to provide us with this feedback.

No special amenities, just a clean, well maintained property and the same for our room. Food in the restaurant was serviceable nothing spectacular but good and warm when served. We had speedy check=in and check-out.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased you found our hotel clean and welcoming. We hope you will visit again when traveling through London.

Very nice and clean hotel. Stayed here on Saturday. I was not impressed that we had to get out of the pool for a wedding. Also the outdoor pools in London are much warmer than your pool. We did not swim after dinner because the pool was very cold. Many of the guests commented the same and my 2 girls were not happy that the water was so cold.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you found our hotel clean and pleasant. We are sorry for your disappointment over the short closure of the pool for the wedding though. This is normal practice at our hotel on many Saturdays. The pool is subject to closure between 1PM and 4PM for weddings. We do have this posted on our web site and we also post signs on the pool gates and front desk to notify guests ahead of time. The closure is for wedding ceremonies only and lasts normally no more than 45 minutes. We are sorry that you found the pool on the cool side. Our pool temperature runs between 80 to 85 degrees. It was 82 to 84 steadily during the weekend you visited. Generally we find this a very reasonable temperature. We hope you will visit us again.

Such an easy experience! All the staff was friendly and helpfu . Our room was amazing with a great view of the Atrium. The pool area is a fantastic part of the hotel. We will be back with the family and definitely recommend to others.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you enjoyed your visit and found our staff friendly and helpful. We hope you will return again soon!

The pool and water slide are what make this property excel. The staff are friendly and helpful. The rooms were clean and everything was in working order. Our kids loved this hotel more than any other we stayed at during our road trip

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy to have you stay with us during your road trip! We are thrilled that you enjoyed your stay and our hotel. Thank you for sharing your positive experience with others! We hope you will visit us again.

We choose it after my gf recommended it. We def enjoyed ourselves. The pool was amazing. The hot tub was relaxing. The waterslide was def fun. Breakfast was delicious. It was the perfect night away for both of us. Thank you.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you chose to visit! Thank you for taking the time to post your review and for sharing your positive experience with others. We hope you will visit again!

The hotel was great but what made all the difference is the employees. What an AWESOME Team - all so positive, helpful and polite!!! Whatever we needed they went out of their way to make sure our needs were met. We travel alot and if ever back in the London area will for sure stay at this hotel

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so happy that you enjoyed your visit and our Lamplighter Inn hospitality! Looking forward to having you back the next time!

As local business owners of Nicky Stixx Tattooing this is our home away from home , we recommend you that advantage of the great rooms overlooking the atrium.. step out onto your private balcony close your eyes and you will think your somewhere down south .. the staff goes out of there away to accommodate truth we would & have recommended this to many family & friends over the years. If your spending time in London make sure to give this place a try

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you had a great vacation and enjoyed it at our hotel! We hope you will return for another visit the next time you are able to get away. Thank you for sharing your positive experience with others!

Everytime I come to London overnight, I typically stay here. I love the tropical pool experience and the water slide. The atmosphere from the pool is my main reason why I keep going back to the lamplighter. The rooms are great and the view pf the pool from the balcony is spectacular.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for returning! We are so pleased you enjoy the tropical feel of our property and enjoy the amenities and comfort of our hotel. We look forward to welcoming you back again soon!

Staff always friendly and professional. I travelled with 2 young children ( 2 yr old and 10 month old) i requested a microwave and playpen both come at no extra charge! When we arrived we were early but since the room was clean they were kind enough to let us in. Our microwave was there but thr playpen was missing however they text you 10 mins after being in your room to make sure all is to your satisfaction. I asked for the crib and within 15 20 mins it was delivered to the room. Room was clean and fresh with a big bright window. The bed is so soft and comfy returning to my own bed was hard!(lol) we couldnt find our do not disturb sign in the morning ( we stayed multiple nights) i looked everywhere very possible my kids made it disappear but regardless one call down to front desk and they were super accommodating and had someone slip up and place it on our door for us. Pool is always clean and refreshing to take a dip can get busy with kiddos but with such a beautiful pool how could it not be? No pics of this trip but you wont be disappointed staying here. Even if something isnt 100 they are usually quickly able to correct it (rare that there is an issue) ive stayed here 3 or 4 times in the past 5 years and i always book here no other hotel in london will do. Can be pricey on weekends and if you order room service the 18% gratuity auto added isnt always deserved but thats the restaurant (Shelley's) best hotel hands down P.s i worked as a hotel front desk for years ive got inside first hand experience in 90% of jobs behind the scene at a hotel their job isnt always easy so thumbs up lamp lighter!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are so pleased that you enjoy your visits to our hotel. It is great to know that on a whole you have always had great service experiences. We look forward to welcoming you back the next time!

Spectacular indoor pool is an oasis...retractable room, lush greenery, plenty of seating, tons of space. Generous hot tub. Well appointed rooms, tasteful decor. Very comfortable and reasonably priced. Very good restaurant. Pleasant staff.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. It is great to know that you enjoyed your Lamplighter Inn experience. We hope you will visit again soon. We appreciate you choosing to stay with us!

We stayed here for our grandsons baseball tournament. Wow. What fun for the kids. They have a pool in the middle of the complex, surrounded by the Canadian Shield granite rock structure. In the middle is a fun water slide. The entire area is surrounded by hotel rooms with pool access from you room except the third floor which has balconies. The hotel itself is very modern, clean, professional run and staff are helpful, friendly and accommodating. Not to mention there's a restaurant attached also. Wonderful stay and would definitely book this again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you had a great family stay at our hotel! Thank you for your review and for sharing your experience with others. We look forward to welcoming you back the next time!

We stayed here by chance as I typically picked places right off the hwy. this was only 5-10 min off hwy and worth the visit! The pool is fantastic with water slide and hot tub in an indoor oasis. Rooms were spacious, clean and soundproof! We had our children with us and didn't have to worry about bringing a pack and play as they were available on site free! Great toiletries in room and we had a separate shower and bath! Balcony was fantastic for parents while kids slept. Hotel staff were fantastic. Shelly's for breakfast was very affordable ($35 for 2 adults and. 3kids) also had room service- very impressed with taste of food.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your positive experience with others! We are thrilled you enjoyed your experience and happy that you enjoyed some good Lamplighter Inn hospitality. We hope you will visit again the next time you visit London.

Room was very clean and bright with comfortable beds. Internet service was very good with several power hookups. Small coffee maker (one cup) coffee not the best. Room location was far from restaurant and pool, not good for people with mobility problems.

Lamplighter_Manager, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your Lamplighter Inn experience. Our hotel is rather sprawling however there are many options for parking around the guest wings which allow for easy access. The restaurant and Guest Services are at the front of the hotel though. We hope you will visit again soon.

no a/c,. hot tub broke, noisy, incorrect reservation data, no help it was very hot, even fan in room was not working. talked to staff, but no help offered. dissappointed as it was a large family gathering for a wedding where people from all over canada gathered. very poor accomodation in comparison for the4 price

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry that you had some issues with your stay. It is my understanding that your reservation was not incorrect but that you arrived a day early. There was a confirmation sent out to you when it was booked which you had when you arrived. Although it took a little time to get the rooms a day early we did our best to accommodate you. We are very sorry about the air conditioning issue. There was an unforeseen issue in the wing that you occupied which has been corrected since. We certainly apologize for this inconvenience and have compensated you for it. We hope you enjoyed the wedding. We have had some great positive feedback from others that attended. We are sorry that you had some issues and certainly apologize for any inconveniences during your stay. We hope you will try us again in future for a more seamless visit.

The Lamplighter is an excellent hotel, one of the best, in London. If you're planning on staying here, there are a few things you need to keep in mind: It is always busy and often full-up. Reserve well in advance ( months) if you want your choice of rooms. There are suites along the atrium with a sleeping level with a queen bed and a sunken living room with a balcony overlooking the atrium/pool. If you are older (as I am) this may not be the best choice as the 2 steps down can be a tripping hazard. The bathroom is exceptional with a full-size bathtub on one wall and an equally large shower enclosure on the opposite side, There is a full-service on site restaurant with excellent food and service. The huge pool, hot tub and water slide in the center of the building, covered by a glass roof, is very impressive and well worth the stay here. Even though the hotel was full, it was fairly quiet at night.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to know that you enjoy our property and it's amenities. We look forward to welcoming you back soon for another Tropical Getaway!

I have been staying at this hotel off and on for 8 years now and I've never had an issue or bad experience. The staff is amazing and super helpful and always make you feel at home. The staff is always more than willing to help with anything they can, and the hotel is absolutely beautiful especially around the pool area. Also the restaurant here is fantastic and their food is great. Please take time to experience a stay at this hotel as I know you will want to come back for a second, third or 200th time like I have :)

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are thrilled you continue to return and enjoy all of your visits! We look forward to welcoming you back soon. We appreciate you sharing your positive experience with others!

Stayed here for a wedding, had an amazing time. They were quick to answer questions and requests, and we had a catered dinner which was the best I'd had since I've had Celiac and lactose intolerance. They have an incredible pool with a river running around it and a waterslide. My daughter and wife loved the stay as well. Would absolutely stay here again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very pleased to know that your wedding experience was so positive and that our Catering Department did a great job in accommodating your dietary needs. We hope you will come back again to enjoy our pool and atrium! We appreciate you sharing your positive experience with others.

Best Western always takes care of us when we travel to London. We have been there for 5 years now and the staff is amazing. They are proactive in meeting our needs and have been very helpful when we have had a special request for medical reasons.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! Thank you also for choosing to stay with us over the years. We appreciate your comments and look forward to welcoming you back the next time!

Nice clean friendly hotel great pool and exercise areas Breakfast food could have benen hotter Great place for kids large pool area with fantastic indoor water slide for the kids Rooms suites are ok with outside balcony's in some even have separate shower and tubs which is great Defiantly would recommend this hotel and we will be staying here again on our next trip to the London Area

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and sharing your positive experience with others. We have 16 different room types to choose from so do not hesitate to ask questions when booking to get the room type that works best for you. We look forward to having you visit the next time you come to London.

Hotel was very clean, staff very pleasant. Pool area is great for families and especially children. Outside very well kept and the hotel has many restaurants nearby. Beds were comfortable and the room quiet. Pet friendly

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy you enjoyed your Lamplighter Inn experience and look forward to welcoming you back again.

My friend and I had just come from a terrible experience before finding this Best Western. I was already so much more satisfied even just checking in to this hotel! The staff were all friendly and helping. Rooms were clean and spacious. We had a great stay! Thank you!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us! We are thrilled that your visit was a positive one. We look forward to welcoming you back again in the future. We appreciate you sharing your positive experience with others!

My kids and I (8 and 10 years) had a great time. The room was very clean and above par for my expectations. High speed internet worked well though we didn't use it too much. The pool/water slide area was feast! We had a relaxing time and a lot of fun too! We will definitely be back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your Lamplighter Inn experience and thrilled that you have shared your positive experience with others. We look forward to your next visit!

We stayed iiib a jr suite and had plenty of room for myself and two of my grandchildren, everything in the room and outside the room was extremely clean and very well maintained. I will definitely take the kids back!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you had such a positive experience with your grandchildren! We look forward to your next visit!

Awesome experience and beautiful hotel overall! Room service quick and very professional! The pool and water slide was amazing and it's very beautiful in this area! It makes you feel like you are in a topical area!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed your Lamplighter Inn experience. It is great to know that you enjoyed both the tropical atrium and the hotel and service as well! Thank you for sharing your positive experience with others. We look forward to your next visit!

Stayed for one night for a wedding. Got the Honeymoon Suite with a gorgeous jacuzzi tub and a luxurious shower with two shower heads. Everything was perfectly clean, very neat and professional. We will definitely be back.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that your experience at our hotel was an Awesome one! We appreciate you sharing your positive experience with others! We look forward to having you visit again soon.

We recently stayed at the Best Western Plus Lamplighter Inn & Conference Centre for a wedding and were very happy with the value for the room we received. Our king suite faced the atrium and the balcony was a nice touch. We would definitely be back, but might bring our own pillows as we found the pillows provided quite hard.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased you enjoyed your King Suite with balcony. We know that pillows can be a very personal thing. We do have other pillow options upon request. We hope you will visit us again.

It was a great place to stay. We were there for a wedding reception, had lunch in the restaurant before and dinner at the reception. All in all it was a fine experience. The service at the reception was very good and the bartenders pleasant and friendly. If I ever get married again (I'm 81) I will have it there.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are thrilled that you enjoyed the wedding you attended and found the staff, food and service all to be very enjoyable. We hope you will visit again soon.

The staff were very helpful and efficient. The room was lovely and the bed was super comfy. I didn't use the pool but will definitely do so next time. Great hotel atmosphere and convenient location. Will stay again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you enjoyed your stay. Thank you for sharing your positive experience with others. We look forward to your next visit!

Convenient location on Wellington Street close to restaurants and shopping with a full service restaurant on site. Large facility with very comfortable rooms. Had one which faced the atrium and it was a bit nicer than looking out on the parking lot.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you enjoyed your Atrium View room. We hope you will visit again soon!

Amazing pool area with slide. Great room near pool area for groups to go in and out of each other's rooms. Would be nice if we could of brought more than water to pool area. Wasn't even allowed a plastic bottle of pop.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased you enjoyed your visit and hope you will return again. Unfortunately typically we do not allow any beverages of any sort in the pool area. We have had issues with alcohol on the pool deck which is why we have such a strict rule. Alcohol is not only illegal on the pool deck but also can be very dangerous. We hope you will visit again soon.

The food at our conference was excellent. The main area looks like a tropical resort. the pool area is so cute. A little noisy in the evening with kids running in the hall, but that's ok. I'll remember this place for a family trip in the future.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you enjoyed the food at your conference and the Tropical Atrium and pool. We hope you will return again soon.

Very clean, friendly and professional. Pool and slide are awesome. Excellent place for a convention and family stay. My friend had special needs children, staff were wonderful as well as other children on the slide.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that your visit was a positive one! Thank you for sharing your experience with others. We look forward to your next visit.

We were down here for a medical issue from Kincardine way. The hotel has a special medical rate, which makes it a really really good value! The hotel has a restaurant and bar attached and there is a nice curry house (India House) about a 7 min walk south. Lovely walk in shower. Very good if you have mobility issues. The wifi was strong. The beds were very comfortable. Kenneth and Lloyd were very nice and helpful! Good job guys! Only problem, and just a wee one, was the hallways seem to be loud and you could hear people talking in normal voice tones. Don't know how you fix this, but is a minor irritant, in an otherwise perfect stay. Definitely Recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are pleased that you enjoyed your experience and hope you will come back again visit again soon. It is great to know that both Ken and Lloyd too great care of you during your visit!

We spent a night here with friends and family, which it is great for; however, for the price I expected a little bit more. My sister in-law visits with her kids every year and it's a family tradition so I had high hopes. The rooms are a bit tired and dated with high humidity levels through out the hotel. The pool area is nice and it is a fun mini get away spot.

My husband had an appointment at the cancer clinic and tthe have a wonderful service of taking you by shuttle to the clinic and pick you up. They also have a special rate. This is also our favorite place with our young grandchildren.

I booked 2 nights with my 5-year-old for a birthday getaway, and could not believe how amazing this place was... right in the downtown core this oasis of beauty is hidden away. Our room had a balcony into the atrium over the pool - I couldn't stop taking pictures it was such a breathtaking view. We were able to get into our room at 1 pm, the front desk was very nice/helpful and even texted us an hour after check in to make sure we were satisfied. The arcade, the gym, the room service & restaurant, the rooms (wifi/satellite tv), atrium & impeccable cleaniness... everything was absolute perfection! We are DEFINITELY coming back, this place is a little piece of heaven I have been fortunate enough to find!

Overall a beautiful hotel, but my card was charged 4x in 3 days (reservations paid in full previously online)... I was not acknowledged as a Diamond member, was given the wrong room and no welcome basket. I was supposed to have upgrade to best available room and I was not. Staff at the restaurant were great.. but if there is a phone call at the front desk while checking in be prepared to wait until they have helped the customer on the phone... for the price you will pay there is better value and customer service..stayed 4 nights and one night I even had 2 rooms. cool feature is the water slide.... dissapointed

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased to have you stay with us and happy to have you back already! We trust that any issue with credit card charges has been cleared up after your discussion with our Rooms Division Manager. The net result was you had multiple rooms that each were pre-authorized for incidentals which at point of check out this hold of funds would have been released if not used. Your profile registered with Best Western says you are a Base member as opposed to a Diamond member. A choice of a welcome gift or bonus points is given to Elite Members only. Elite members also get a complimentary upgrade when available not necessarily automatically. We have asked you if this is not the case to please contact us to have this discrepancy resolved. We are very pleased you enjoyed the tropical atrium and waterslide and experienced some great service in the restaurant. If you still have unresolved issues do not hesitate to contact hotel management.

We love this hotel. So beautiful inside and out. Rooms are clean and spacious. This is our second time back. Staff are great. Breakfast was good too. Pool is relaxing and the atmosphere feels like a mini vacation. Will come back time and time again!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your very kind review and for sharing your Lamplighter Inn experience with others. We look forward to welcoming you back the next time!

The water park with the fun water slide in this cozy hotel was just perfect. Over the mobile phone text service with front desk people was Superb! Fast, efficient and to the point. We enjoyed our 1 night stay and will definitely come back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed the Tropical Atrium and waterslide. It is also great to know you enjoyed the benefits of our "text concierge" capabilities. We look forward to your next visit!

Was really surprised how nice and clean this hotel is. We had a business meeting there, and the catering from the hotel was amazing. The rooms were very clean, and the hotel was quiet, even though it is on a main street.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for posting your review! Thank you for mentioning the cleanliness of our hotel. The staff work hard to keep it that way. We appreciate you noticing. We are very happy you had a great business meeting and hope you will keep us in mind for business or pleasure in future!

A fabulous pool, free parking, and free wifi are three huge pluses. The onsite restaurant Shelly's has a great value breakfast. The location is close to the highway and there are countless restaurant options nearby.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your positive Lamplighter Inn experience with others. We look forward to your next visit.

This was a great spot for a recent stay for a rug-hooking conference. Staff were very friendly, facilities comfortable. I was pleased with the quality of food at the restaurant. No major problems, and the one minor issue was dealt with promptly.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We were so happy to have your group back to stay with us. We enjoyed having you all back with us as well. It is great to know that you enjoyed your conference, accommodations and Shelly's Tap & Grill. We hope you will visit us again.

Our extended family was getting together for a celebration. With 20 of us , comprised of a variety of ages, we needed a place that could accommodate all of us, provide meals, and also have some kind of entertainment for everyone in this early spring season of unpredictable weather. The Lamplighter was the perfect answer! With it's football field sized indoor pool area , all of us enjoyed a relaxing afternoon using the pool, hot tub, and water slide. For non swimmers, there were beach chairs to visit with each other pool side. Shelly's in house restaurant, provided a delicious all-you- can-eat roast chicken dinner served family style. Our rooms were clean, and had comfortable beds. The hotel hallways were quiet all night! It was a lovely weekend enjoyed by all!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to share your positive Lamplighter Inn experience with others. We are honoured that you chose to stay with us and thrilled that you enjoyed the accommodations, pool and atrium and the restaurant. We hope you will visit us again soon.

Whenever we're in London Ontario this is where we stay! The suite style room allows one person to go to the bedroom, close the door and not hear the tv or the hall noise. The restaurant has really good food and room service is usually very good.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to be your hotel of choice when visiting London! We look forward to welcoming you back the next time!

I slept so well. The room was big unique and comfortable will return! Staff was friendly and helpful. I would most definitely recommend this hotel. Best hotel in London! It was warm and welcoming. Cleaning staff was great as well!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review. We are very happy to have you stay with us and thrilled that you had a great comfortable sleep and enjoyed both your accommodations and our staff. We look forward to having you visit again soon.

The hotel was great and the staff were friendly and helpful. We enjoyed breakfast in Shelleys restaurant onsite. The best part was the pool and the view from the atrium room. It felt like summer time even when it was cold and raining outside.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy you enjoyed a taste of the tropics without having to deal with an airport or passport! We are thrilled that you had positive service experiences all around. We hope you will visit us again soon.

We were overnight in London for a medical procedure scheduled for 8:00am. The hotel offered a discounted “hospital” rate and although we didn't use it they also have a hospital shuttle service. This is a quality hotel with excellent facilities. We would stay here again in a heartbeat!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased that we were able to extend the Hospital Compassionate Rate with you. The complimentary shuttle runs Monday to Friday 8AM to 4PM. It goes to all London hospitals. We look forward to welcoming you back the next time!

The staff and facilities are amazing. I needed time to recoup from an overseas trip and the location of the room I was given allowed me quiet. The staff understood my need at check in and were very good at accommodating me without even asking for the quiet corner room!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to know that your visit was a pleasant one and you got the rest you needed after your overseas trip! We hope you will return again for another visit when your travels bring you back to London!

The hotel has a huge glassed in multi level atrium with pool, long slide, waterfall and cabana with large patio and tables. Large plants give it a tropical feel. Rooms are modern and beds extremely comfortable with a great sleep for me at least. Pillow top style. I stayed for business, but would return for a bit of a personal getaway.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review of the Best Western Plus Lamplighter Inn. We are very happy that you enjoyed your stay and the ambiance of the property. We hope you will return again soon. If you ever have an opportunity a mid-week stay is a nice quiet getaway! We appreciate your review!

Hotel is very clean, and the rooms are fully equipped to make it an easy and pleasant stay. Staff could be a little more approachable/welcoming though. Concerned about the lack of guidelines being followed around the pool, it's supposed to close at 10pm, but at 11pm there were a ton of kids and no life guard on duty.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you enjoyed your Lamplighter Inn experience but sorry that you didn't find our staff a little more outgoing. We are not sure when you visited but the pool is open until 11 PM on Saturday nights. Our pool is a Class B pool though meaning that Lifeguards are not always present. The water slide does have Lifeguards at the top and bottom any time it is in operation as per the licensing agreement. Typically there is a Lifeguard on the pool deck but there are times that they may be preforming other duties like towel service, pool maintenance and testing or other cleaning duties. If you have any further comment or concerns please do not hesitate to contact hotel management to discuss things further. We hope you will return again soon for another visit.

Great place. Did not like the kids playing football in the atrium or tossing a handball in the pool. The pool was warm. The Koi were beautiful. We enjoyed the games room. Liked we were steps away from the pool.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are sorry that kids were playing football around the pool. We do our best to keep control but some are not always as respectful of the rules or staff supervision. We are very happy that you enjoyed the pool and atrium and hope you will return again soon.

We decided to have a mini vaca but wanted a nice room and a hotel with a pool. Since we had been to the Lamplighter for many occasions, weddings, meetings, christmas parties, we knew it was a very nice hotel with great amenities such as the pool we mentioned wanting. The pool area is very attractive spacious and looks like a mini resort with palm trees, lots of greenery, tropical flowers etc. Waterfall and hot tub included. Lovely lounge chairs. the atrium area looks like a small cafe setting in a european country and is very cozy. We decided on the executive suite with contained a small kitchenette, dining room table for 8, king size bed with a lovely flat screen which can be seen from the jacuzzi. Separate walk-in shower and another two piece bathroom in the main area near kitchen. Livingroom area with another big screen t.v. desk and chair, pull out couch if needed and our room was at the bottom level 101 if you wanted to sit outside and enjoy the evening near the atrium. It was wonderful to have all this even though we were two people but it would accomodate more. There is a coffee maker with complimentary coffee/tea and two bottles of water. Would gladly stay again. We ate breakfast and dinner at Shelly's tap and grill and really enjoyed our meal - Great early bird specials.