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Best Western Plus Lamplighter Inn & Conference Centre

4.5 / 5
2027 Avis Tripadvisor
591 Wellington Road S, Londres, N6C 4R3 Canada  Copy !
PHONE : (519) 681-7151
My research

Hotel advantages


Swimming pool
Games room

Hotel services

Room service
Multilingual staff
Washing machine on site
Indoor pool
Air conditioning in the hotel
Free Wifi
Free Parking
Fitness center
24/7 reception

Room services

Safe deposit box
Iron and ironing board
Hair dryer
Coffee maker
The strong points


Swimming pool
Games room

Hotel services

Room service
Multilingual staff
Washing machine on site
Indoor pool
Air conditioning in the hotel
Free Wifi
Free Parking
Fitness center
24/7 reception

Room services

Safe deposit box
Iron and ironing board
Hair dryer
Coffee maker


Conveniently located between Highway 401 and Downtown London, with LHSC Victoria Hospital and Parkwood Hospital across the road. The Lamplighter Inn & Conference Centre in London, Ontario provides exceptional comfort, convenience, and service for families, couples, and business travelers. Our beautiful hotel also has facilities that make us the ideal choice for business conferences, family gatherings, and social events. With our Atrium Oasis and various event rooms, the Lamplighter Inn is also a spectacular wedding venue. When you choose the Lamplighter Inn & Conference Centre, you’re getting the quality and service you deserve from one of the finest hotels in London. A $200 credit card authorization is required upon check-in for incidentals. Cash and debit is not accepted for incidental deposit.


Customer reviews

based on 2027 guest reviews
Very Good
Sleep Quality
"Dealing with real people, not robots who quote policy and follow the rules even if they don't make sense"
Ken A, 27 Mai 2024

Other places slavishly follow what the manual directs them to do. The people here, are people, not NPC's. If you don't have a credit card or bank account, they accommodate , using reason and stepping out out of what head office decree's. They will take cash. Amazing. And no crazy mask police.

Carolyn C, 24 Mai 2024

The hotel has no security cameras or security. Our van was attempted to be stolen, lock was cut out and ignition. We were parked just outside doors near front of hotel. The hotel offered us nothing for all the trouble and did not care about safety

"SAY NO To the Restaurant at this property!!"
Navigate249719, 24 Mai 2024

Room was very clean and beds comfortable. Staff were nice. Restaurant should not be in business! had discrepancy upon checking out with bill. Booked online for 2 nights but left early. second night not supposed to be charged; checked out 7:30am. Had to get amount adjusted for 1st night; then 2nd night got charged to my credit card. Had to call and get that reimbursed. Seems their system is not accurate.

"Great price for the location and quality of the hotel"
Potchipogi, 22 Mai 2024

Near many businesses and restaurants (driving distance). Nice pool. Clean rooms and washrooms. The small arcade room was a good addition. Ice machines and water fountain were appreciated.

"Best Western Lamplighter Very Good"
toddmenard, 21 Mai 2024

I stayed at this hotel because of a trip down to London to pick up my son and bring him back to Sudbury. The hotel was very clean and well maintained and the Atrium/Pool area was very inviting. The rooms were modern and exceptionally clean. I have stayed at a Best Western before but have not been overly impressed. If I need to return to London, Ontario any time I will definitely consider this hotel. I highly recommend it.

"Water slide big splashes"
khattarkids, 13 Mai 2024

Excellent service Very accommodating Pool was fantastic Slide was tons of fun Room was cozy and warm

"Great hotel, avoid Shelley's Restaurant"
Daniel P, 13 Mai 2024

The dinner we had at Shelley's was less than mediocre (at best); the robot delivering food was a ridiculous addition as the server accompanied it and served us all the coldest, poorly cooked meals to our group of 5 from the shelves of this robot. The irony is that the server put the plates before us and warned us that the plates were very hot; the plates were not only cold, but so was the food. I had the ribs which had obviously been warmed inadequately in a microwave with a light, uneven spread of cold bbq sauce. The vegetables were equally disappointing; obviously inadequately heated frozen vegetables that weren't even seasoned.

"A perfect location for our reunion"
Heather B, 05 Mai 2024

We have had reunions three times now at The Lamplighter. Always wonderful service. The staff are always so attentive to our needs.

"Very good"
debbytowill, 01 Mai 2024

I enjoy my stay. It was the best room that I ever had. I could work the coffee machine. I would recommend it to others.

"Awesome Place"
Lorna D, 29 Avril 2024

We gave made it a tradition to spend our grandson's birthday weekend here. He loves the pool and games room. The suites are awesome and roomy. The staff are always excelkent and friendly.

"Excellent Hotel! Excellent food, service, and an excellent poolside as well"
jeffmoretti, 18 Avril 2024

Excellent Hotel! Excellent food, service, and an excellent poolside as well. I really enjoyed my breakfast of pancakes and sausage, my son enjoyed cereal and some pancakes and sausage also. But best of all - the pool is amazing! If you're looking for a hotel with a really nice pool, this is the one.

"Hockey tournament booking"
Dorianne G, 11 Avril 2024

Well I'm heading there tomorrow and so far it's been weird how they book as we are going as a hockey team. First during the week the room are 159.00 then once Friday hits they go up 100.00 no reason just raking advantage of weekend busy schedule. I'm not impress. They had the room under different names and had to get our organizer deal with this. We shouldn't have to deal with this is a once a year get away.

georgemushypeas, 13 Mars 2024

We were disappointed in the rooms were we assigned and received no help from the staff. Having booked months in advance and contacting the hotel in ahead of time, it was difficult to accept that our rooms had the worst view there! The staff only gave us insincere apologies and sent us away.

"Kids trip"
alisonschopf21, 13 Mars 2024

Great family mini vacay my heart needed with my kids. We stayed for March break and just went for a little getaway for something to do. Went to an indoor playground and London children's museum all while staying at the hotel. The activities they had going on for March break was such a nice bonus!

"Like going on a local tropical getaway"
RaimoMarja, 17 Février 2024

We decided to take a spontaneous mid winter 'trip' to our local BW. Picked Lamplighter from past experience with their tropical pool/atrium area. Felt like we were on a southern vacation. No need to leave the hotel as all food and amenities were excellent and reasonably priced. Customer service was great and staff friendly. Room was quiet and comfortable for 2 nights.

"Not worth the money"
Amanda C, 13 Février 2024

I understand why this hotel has a higher price tag for a Best Western, but I wouldn't recommend it. The rooms are very outdated. I don't think they have changed very much in 20 years. I am glad they have bedbug covers on the beds, but they need to use proper fitted sheets as well. The carpets in the room are so old and gross. The pool was also not that warm. The first day it was manageable, our second day my son and I started shivering within a few minutes. My son was happy with the stay, but even has said that he would rather stay somewhere else and he is 7!

"Absolutely awful and uncomfortable experience"
Fearless12341793283, 11 Février 2024

A zero if i could rate it a zero i would for starters when we walked into our room they were defrosting the fridge with a fan as well as a towl shoved into the fridge the cherry ontop well this morning while my boyfriend showered and i lay in bed not decent house keeping barged into the room without knocking (it was 10am) and when i confronted them the lady said she didn't know what time checkout was (its 11 and they should know its 11) when i went to the front desk they were very helpful and offered free breakfast but that does little especially when the wait for breakfast is over 45 mins while in line we talked to 2 other couples who travelled over 5 hours to walk into a room with multiple issues in conclusion this is not only a awful hotel but its also scary i mean i as a 22 yr old female felt very uncomfortable being walked in on i can only imagine how a parent would feel if it was their MINOR being walked in on almost a full hour before check out DO NOT GO HERE

"G'ma and granddaughter get away"
Sheila D, 10 Février 2024

We had the best two days ever. My 4 year old granddaughter had me in and out of the pool. The arcade was a bit old for her but she still had fun. Food was great at the restaurant and the room service was fast. She loved the robot at the restaurant. I would totally recommend the Best Western Lamplighter Inn.

"Excellent well managed"
navyblue291, 09 Février 2024

Whenever in London,we stay at the Lamplighter,Best Western simply the best everytime We stay at the Best Western Lamplighter hotel and every time it is excellent. Super staff and above Average rooms. .

"Quick get away"
junenbrian2006, 30 Janvier 2024

We did a last minute get away for a break.. the pool area is beautiful and very relaxing! One of London's hidden gems! We also took our Grandkids there last March break and they totally enjoyed the stay!

gregbell2024, 22 Janvier 2024

My wife was getting surgery and she had to stay at the hospital a few nights so we rented the hotel to be close by. They offered us a medical discount on our room and treated us like family. I would definitely recommend this hotel to friends and family member. The pool was clean

"Great place for kids"
VickiG11111, 15 Janvier 2024

The pool and waterslide are great! my kids loved it. There is a little arcade. It was a nice little family staycation. No issues at all. There are large groups of kids everywhere and someone Nicky nine doored us, but I thought it was cute. Def a great place for kids.

"Very relaxing stay"
balafarmboy, 14 Janvier 2024

Everything about our stay was excellent Clean room, very good parking Well lit hallways and very friendly staff Easy access to pool Stayed at this location because close to hospital for appointment and everything was so good made it easier for reason for this stay Parking was very good accessibility to room and pool was amazing Staff was awesome

"Hotel has really gone downhill"
humber0103, 07 Janvier 2024

I have been coming here for years and likely will not be back. The prices have gone up and the cleanliness has gone way down. There was mould in our room and the shower was filthy. Other guests did not abide by the “no smoking” rules and hotel staff wouldn't enforce it. $650 for two nights and the jacuzzi tub was full of mould , the sink was full of mould, and the showers were grimy and dirty. Makes me Wonder if they ever do a deep clean between guests. Very turned off of the hotel.

"Great hotel"
Compass605525, 27 Septembre 2023

This is a very clean hotel and the pool was great. My wife traveled with me for a work trip and she spent time by the pool reading books in a very relaxing atmosphere. The meals were great as well. The location is maybe not the best.

"Great facilities but not super consistent experience"
ericbjackson91, 18 Septembre 2023

The hotel is fantastic overall but the room experience is inconsistent. Some rooms are updated and offer a great view of the pool area but others are outdated and offer a view of just the inside of the atrium away from the pool. However they charge the same.

"10/10 incredible!!!!!"
whitemoth1, 18 Septembre 2023

WoW!!!!!! What a gem! Absolutely incredible here!!!!! First off it's HUGE!!! So much space. Incredible staff! So clean!!!!! They have a huge waterside with a pool and a warm waterfall you can walk under. They have toys and life jackets to use too! They also have a koi fish pond right beside the pool. When you walk up to it the fish come right up to you! They have incredible staff. This morning my kids and I went to the pool and the gardener tending to all the plants sprayed some water at the kiddos they loved it! Housekeeping went above and beyond. The arcade here isn't very expensive and the kids actually won 6 toys!!!! Literally feels like a resort here. This is by far our most favorite hotel we have been to! We will be back!!!

"Nice hotel but the smell of the carpets is a deal breaker."
wildflowers2023, 16 Septembre 2023

The carpets in the room smell like a dusty, moldy cigarette butt. The lobby and hallways are renovated and beautiful so I had high expectations. The reality is my clothes had to washed the moment I returned because the smell was in the fabric of my luggage.

"Conference stay"
keeleymccue, 15 Septembre 2023

Good! Stayed with Lamplighter Inn for a work conference. Great large spaces for work-related meetings. The pool, slide and bar area makes it feel like you are in a tropical area. Would be great for a family get away.

"Rooms smelt disgusting not wheelchair accessible"
vrschuyler, 09 Septembre 2023

The room smell disgusting and I had asked for a wheelchair accessible room I was traveling with my mother whom needs a wheelchair accessible room she has bowel issues and when I attempted to bring her to the bathroom when she needed it I quickly found out that the room was not wheelchair accessible and she had an accident which I spent a great deal of time cleaning and practically had to lift her into the ledge of the bathtub and sponge bath for clean because she cannot stand up in the shower there was no accessibility in the bathroom whatsoever The hotel knew I needed the room to be accessible I book directly through the hotel I made them aware of my mother's situation when I checked in I even asked him if they had a hotel wheelchair that I could use I should have known that there was a problem right once I got to my room because there was a problem in the door threshold something was disrupting my ability to get the wheelchair into the room had I known that the room was going to be like this I would have never stayed in this hotel The main reason that I booked this particular hotel above any of the other hotels in London was I wanted to give my mother an opportunity to sit in her chair by the pool and look at the nice trees and skylight they have if I have to be 100% honest I think that is the only thing this hotel has going for it The room smelt gross and dingy the air in the main area that people gather with the swimming pool and all of the exotic trees and plants is very well climate controlled humidity controlled such a shame that they would dream of renting rooms to people that are not respected the same as the common rooms leaving guests paying over $200 a night to be stuck in a room that the air barely circulates in and takes hours to reach an appropriate temperature what a big disappointment most likely we will not be back again with all the other options in London Ontario I couldn't see myself spending my hard-earned money to stay in such a dingy stinky humid not wheelchair accessible room with absolutely no view of anything but the parking lot what a shame I honestly feel taken advantage of.

"Very poor rooms stayed in executive suite room 101"
James M, 08 Septembre 2023

We booked the executive suite expecting more of a higher end room and was very disappointed. The bath drain stop didn't work The air conditioner was not working and only moving air as opposed to cooling. It ran non stop and is quite loud The fridge door would not stay shut and the fridge was very noisy a d ran non stop The bed when we got there was wet and the sheets were damp The floor is filthy and after a short time without shoes my white socks were black The couch smelled of sweat and felt like a layer of grim was on the material. After sitting for a short period light colored clothes were soiled Were were supposed to switch rooms because of the drain to the tub not working and I told the manager at around 8am that it would have to wait until after 4pm and to call when the other executive room was available. We got back from our day out and 2 people were in our room fixing the drain without our permission and knowledge of being there so It was taken upon themselves to enter my room knowing I would not be there. They fixed the tub and we didn't end up moving rooms and received a comp for breakfast at Shelley's. Shelley's is really good and great for both children and adults. They have a robot waiter that my daughter loved to see. I believe that this hotel only has high votes because of the pool and slide and does not reflect the rooms. This was the second time staying. The previous time the room hasmd a strong odor of cannabis and the bathroom fan was running upon entering so the hotel knew of this issue but still rented the room to 2 adults with a child under 3

"Really nice hotel, but no breakies, and room was not done for our 2nd night."
MDO44, 07 Septembre 2023

Very nice hotel, room was quiet and super comfortable. Great location - away from the busy downtown, yet easy access to it, easy access to main NS as well as EW major streets, close to many excellent restaurants. Lovely pool if you have small kids; however it is small, quite shallow, and the water seemed much too warm for the day's 30C+ temperatures. I have two minor complaints about the hotel: 1. breakfast is not included which means either you pay $$$ at the restaurant, or drive out, 2. We were there 2 nights, and our room was not done - I had to go find the cleaning staff to get clean towels.

"Really nice place"
In2flower, 04 Septembre 2023

Really nice place to stay,enjoyed the room. We went there for a wedding we had fun,there also a slide.the wedding was where the pool was it was very special.the restaurant that is there is really good.

"Lamplighter Inn"
tburgsparky, 03 Septembre 2023

We stayed with our four children. They loved the pool and the water slide. The room was nice, a little dated and small for us but overall we would stay here again. The staff for very courteous, friendly and helpful when we needed extra towels and bedding for our kids.

"Short Vacation"
Paul V, 01 Septembre 2023

It was a family 3-night stay. Excellent in all. There was a small problem with water retaining in the sink but it was quickly resolved by a maintenance personnel. I would give a 5-star rating if continental breakfast included.

"Great hotel for families"
KristinSpence95, 30 Août 2023

It was our first vacation with our almost 2 year old son. Such a great experience. The pool was his favourite part (mine too) and we had such a blast! Definitely recommend to any family to stay here for a little getaway!

"Amazing place to stay"
Nikki M, 23 Août 2023

Comfortable beds, great staff, friendly atmosphere, comfortable beds, classy inside and out. I love staying here for the pool, the fitness center and the hot tub. The rooms are cleaned on a request basis so you need to ask for that to be done. It isn't like it used to be. They no longer provide the body wash which sucks but it is still an amazing place to stay. They provide bar soap, shampoo and conditioner, towels and almost everything you could ask for. Coffee and tea in the rooms. The ice machines don't always work but they are always on top of getting them fixed. One on each floor and vending machines! No smoking in any of the rooms and soft pillows. I can't say enough positive things! Lots of parking and great food options nearby.

"Wonderful experience"
Diane H, 19 Août 2023

Helpful and friendly staff - at the front desk, in the bar/lounge, in the restaurant and in the housekeeping department. The food in the restaurant was very good. The rooms were very clean & well kept. Also, the indoor pool was excellent - in a 'tropical' setting with waterfalls & fish pond. This is my grandson's favourite hotel ! One trip was with my family - the other trip was business related.

"a perfect getaway"
jeannecp55, 16 Août 2023

while we did not originally get the rooms we were looking for, the staff made sure that we ended up with a perfect room. i also thought that a breakfast was included but it was not. coffee maker was provided though.

Murray B, 09 Août 2023

What a horrible experience! I purchased a three day getaway at this hotel for close family members with young children from, so they could enjoy the pool during their holiday. However, I was unable to complete the booking due to policy issues about telephone CREDIT CARD payments. I was transferred to the Hotel General Manager Syed Gardezi, who became enraged when I mentioned that payment issues would force me to cancel the reservation and give a negative review to I explained to Mr. Gardezi that I live 3 hours away and could not present myself at the hotel with my credit card. After a few back and forth comments, Mr. Gardezi threatened to contact my employer because he knew my name, address and phone number from my online reservation. Presumably, he threatened to weaponize my personal information, thus forcing me to contact London Police to explain the situation. AS GENERAL MANAGER, MR. SYED GARDEZI INFORMED ME ON THE PHONE THAT HE BANNED ME FROM THE HOTEL AND THREATENED TO TRESPASS ME IF I ATTEMPTED TO ENTER THE FACILITY. Mr. Gardezi also refused to refund my deposit, which then caused me to contact Head Office, Best Western Head Office and the London Police Department again. After several hours of emails and phone calls, the assistant manager Harris called to apologize and refund my cancellation fee of over $200 because the General Manager Syed Gardezi banned me from the hotel and threatened to trespass me if I entered the facility. TOO BAD I CAN'T REVIEW THE ACTUAL PROPERTY.

"The Extra Mile"
Traveller789102023, 05 Août 2023

All of the staff we spoke with were friendly and helpful. Their amenities are fantastic and we so appreciated the medical rate as our child had surgery nearby. We're looking forward to coming back for fun next time!

"Excellent stay in London"
alexmac2023, 30 Juillet 2023

This hotel is well designed for families. We were not expecting the water slides to be open but we were in luck and our family thoroughly enjoyed their use. The pool is warm and spacious and the hot tub and waterfall were extra perks. This is a perfect place to stay if you are in the London area with young children. The front staff was helpful, kind and made us feel welcomed.

"Hotel stay"
leesajenings423, 29 Juillet 2023

Our daughter was in hospital. The hotel was clean and easy to find, very friendly, and comfortable. The restaurant attached to the hotel was wonderful! Would definitely recommend, will come again and bring our grandkids to enjoy the awesome pool area!

"Girls trip with the kids"
Kyla1278, 28 Juillet 2023

Staff was accommodating as I had extra kids from initial reservation. Early check in was available. Kids loved the pool, the balcony off our room and breakfast in bed. Breakfast was tasty and affordable compared to room service at other hotels. Also when one of the kids fell at the pool, staff was prompt & attentive to her with band aids etc, providing comfort to my little one

"Lovely spot"
sclark12023, 24 Juillet 2023

The Lamplighter is a great place to stay! The pool area is amazing. The rooms are clean. It is unfortunate that breakfast is not included, as many families stay at this hotel due to the super awesome pool. The hotel restaurant could be considered expensive, but many alternatives are close by.

"Great Food & Service "
shirleyhG7614KD, 23 Juillet 2023

We dined with my sister & husband from our of town. Both the food & service were excellent. We especially enjoyed the Robot serving the food and taking away the dishes at the end of our meal. It is so cute !! We live nearby and have enjoyed dining here many times ~ you should consider giving it a try !

"Fantastic Hotel"
vgebhardt10, 20 Juillet 2023

This was the nicest and cleanest Best Western that I have ever been in. Go Canada!! They really had pride into the their hotel. Everything was top notch and the pool area was beautiful. There is nothing bad that I can say about this hotel.

"Would be perfect with better internet signal"
ghislainbourassa22, 19 Juillet 2023

The WIFI signal is poor, sometime inexistant. I couldn't even use my cell phone data because of the weak signal. I would not go back to this hotel for business purpose because internet is essential to me. For family fun, I highly recommend it. The Atrim is great and my family loved it. I recommend a room with balcony facing the Atrim. The hotel cleanliness is highly commendable.

cmaclean0819, 18 Juillet 2023

We took our 2 year old for a 1 night getaway, she loved the pool and the fish pond! We will be back. The room was clean and spacious, pleasant staff. Close proximity to restaurants and/or takeout food

"Pleasant short stay"
SEG025, 17 Juillet 2023

Short get away with grandkids who very much enjoyed the pool and water slide. Of course the little arcade was also a hit. Would definitely plan a longer stay next time. Found the 4 pm check in a little late however that was our only negative.

"Fun Clean Restorative scent free"
829liah, 12 Juillet 2023

We stay here every time my daughter requires a surgery at the local hospital. The humidity from the gorgeous atrium soothes her throat after surgery. The staff is always helpful, respectful and kind. The beds are so comfy with so many useable pillows. The rooms spacious and clean smelling with no lingering “clean” smells. We are scent sensitive. The balconies are roomy with great views of the atrium. Aside from the stresses of surgery recovery, this hotel is awesome!

happy42015, 09 Février 2023

We stayed 1 night to avoid bad weather for an appointment,, the hotel, staff and everything else was extremely amazing for the price.. location was fantastic,, restaurant onsite was awesome ,, parking was terrific and close to elevator.. would certainly recommend for any sort of adventure,, the pool area looked extremely fun if traveling with children (I don't believe it's fully open during the week) but it certainly was full of family fun

"Great place to stay"
TaniaNadia2023, 23 Janvier 2023

The employees were super helpful, the room and amenities were very clean. Our family just loved the pool and waterslide, the kids spent hours there. The restaurant inside the hotel was good and it was convenient. We can't wait to book again.

"Awesome hotel"
kaiferg89, 20 Janvier 2023

I went here with my family. The kids had a blast and so did we. Our view from our balcony was amazing, it made us feel like we were at a resort. The pool and hot tub were clean and awesome and the slide was incredible as we used it many times. The whole place was very neat and clean and we had a wonderful time. We will definitely be back.

"Kids had a blast"
shieldsofdreams, 11 Janvier 2023

We stayed 2 nights in one of the family suites. The kids had a blast the whole time, and loved the pool. There were only tiny little things that I would consider annoyances, but nothing that stopped us from enjoying our stay. The staff was great as well. Highly recommended

"Very late check in"
abbyybrownn, 09 Janvier 2023

check in was scheduled for 4pm, we didn't receive our room until 730pm. we have a toddler, it was very inconvenient. staff were very nice at front desk and said reason for delay was lack of cleaning staff. yet our room was not super clean

"Spending a couple of days in an alternate universe..."
pjohnsa180, 08 Janvier 2023

We had a great 3 night stay between Christmas and New Year's. This was our second time visiting the hotel. We were there for a couple of nights in June for my grandson's birthday. Both my grandsons love the the pool and water slide. We all thoroughly enjoyed the atrium and our balcony. We ate all our meals in the restaurant/bar. The food was great and reasonable. It was busy at times but we weren't in a hurry. The staff handled everything with pleasant good humour which we appreciated. I would like to make special mention of Kate on the front desk. She checked us in and out and was super helpful. During our checkout we were interrupted by a rather unpleasant guest and I was thoroughly impressed with her calm professionalism. Basically we likened our stay to a trip to a resort in the tropics sans the airport hassles and no sunscreen required.

"Wonderful Stay"
martind4082023, 07 Janvier 2023

Great accommodations, very clean, friendly staff, above average restaurant, plenty of parking. We lost an IPad but thankfully the housekeeping staff found it and will hold it until we return later this month. Excellent service.THANK YOU ALL!

"Such a fun place! Very clean!"
Shannon P, 07 Janvier 2023

Stayed here with our two kids, ages 10 and 12. I'm sorry I didn't discover Lamplighter sooner. It was so much fun, and very clean. We ate at Shelly's twice and while service was a bit slow, the food was great and prices reasonable/ same as if we had ventured out for off-site restaurant. We will definitely return.

"Great stay!"
DR_Bride_2007, 02 Janvier 2023

Front desk staff very accommodating for our group booking and for my father who was in a wheelchair. Great rooms, fantastic time at the pool! Staff very attentive to the facility, plants, pool, etc. just beautiful!!

"Lamplighter inn"
litherlandj, 02 Janvier 2023

Hotel staff were great and extremely friendly. Room was a little under par, there were stains on our bedding and the comforters looked extremely old. The pool is great and kids absolutely loved the water slide.

"Great Value! "
Mobile11590662106, 31 Décembre 2022

Visited hotel with daughter, son, and spouse. Very clean and well maintained property. Great pool and waterslide area. Restaurant was also very well priced with good food. Will be back to enjoy the hotel in the future.

"Holiday stay"
sear309, 30 Décembre 2022

We stayed over Christmas. The pool is fun but the more people in the hotel the dirtier it gets. We had to ask for our room to be vacuumed and had cold food because the hotel staff took 3 trips from the kitchen to get the full order delivered. By Boxing Day the pool area was disgusting. I saw a wet popsicle stick disintegrating on the steps to the pool in the same place for 2 or 3 days in a row. Most of the staff were really friendly but we were disappointed overall with the cost and lack of cleanliness. We thought we were getting an atrium room and we did but it was behind the water slide. FYI, if you are looking for a view of the pool best to double check. The rooms aren't very sound proof so you can hear your neighbours at all hours as well.

azierena13, 30 Décembre 2022

Found a cockroach at midday in our room during our second day of our stay. They told us they would block off our one room and their policy is to only deal with the one room, not fumigate the hotel. Anyone who knows anything about roaches knows this will not deal with the problem and them being seen in the daylight indicates a serious infestation. They didnt give a full refund, let alone any sort of compensation to get our things professionally cleaned or replaced. They didn't inform any other guests and we didnt even see them block off the room. On top of that the TV wasnt working correctly and the heating system also didnt work. Those issues we looked passed because it was our daughters 3rd birthday and we mostly went for the pool. Knowing there are roaches infesting the place has my skin crawling. All of our belongings had to be thrown away and replaced, and we had to leave the day of my daughters birthday when my husband caught this disgusting bug in a bottle and we confirmed, yes, it's a cockroach. HEALTH HAZARD! DO NOT GO! DISGUSTING!

"Christmas Vacation"
F930WRcathyr, 30 Décembre 2022

This hotel makes you feel like you are at a tropical resort without leaving the country. The waterslide is so fun and the palm trees make you smile. The upper deck is a great place for family games night. The arcade keeps kids of all ages busy for hours.

"Christmas Stay"
kaycmua2015, 28 Décembre 2022

We arrived on Christmas Day, stayed for 2 nights. The check in gentleman gave us a complimentary upgrade when I kindly asked for a different view. Room was ready to go and we even got an early check in time of 30 mins. Which was awesome because we were able to hit the pool by 16:00 on Christmas Day!!!

"Boxing day stay"
staceyhambleton, 28 Décembre 2022

My family and I stayed here to get away for the night with friends. The pool area was very nice , but our hotel room was very cold from a draft coming in from under the patio door. Also our bed was broken. Was not very happy.

"Nice place for family"
Dream24400557535, 27 Décembre 2022

We stayed for one night during X'mas. The room is clean with a balcony facing the pool. Kids enjoy the pool and the slide very much. Though the restaurant was closed on X'mas day, they did provide coffee, juice and cookies.

"Best hotel"
JulieKostal, 27 Décembre 2022

All staff super friendly. Rooms are spacious and very clean. Restaurant has delicious food and always quick and hot. Pool is very clean and lots of fun for the whole family. Lots of stuff for kids and adults to do. Close to a lot of stores and restaurants as well. 5 Stars!

"Well worth the stay"
russginn, 22 Décembre 2022

This hotel is very modern and clean .The staff are top notch people at ther professions.tithe pool and waterfalls are beautiful! The restaurant is also exceptional.We recommend this place if you want a relaxing hassle free stay !

"AMAZING staff and atmosphere"
mizztynah, 13 Décembre 2022

Staff are outstanding, atmosphere is amazing, food was awesome! Location was great to catch the London Knights game at the Budweiser arena and share some amazing fun times with the family! GREAT hockey, WOW city, crazy good food, super Christmas with the family in an amazing city...Best Western Plus Lamplighter Inn was perfect for us!!!!

"Clean Enjoyable and Comfortable"
Nikki M, 13 Décembre 2022

This is a very nice place to stay. The pool and Hot Tub is really nice to relax in if you need time away from the room. I wasn't fan of the restaurant Shelby's however as the food was very sub standard for the high prices. The room was very clean and the pillows amazing. I love the separate bathtub and shower in the room. It allowed for me to shower and if my hubby wanted a bath he could at the same time. You choose whether or not you want the room cleaned as well. However if you do want it cleaned you MUST put the sign on the door unlike before when you had to put it on the door when you "didn't" want it done. Poor option for channels on the tv however, if you want to wind down for the night and just watch a bit of television before going to sleep, or if you can't sleep and want to watch it. Tea and coffee provided and all other restaurants are close by. Lots of free parking which was a huge bonus. Elevators as well which I enjoyed! A arcade and laundry on site which was great as well. All round an amazing place to stay with helpful staff that is very friendly!

"Banquets/Parties have the priority over individual guests."
AlanS31415, 12 Décembre 2022

First night was great, but on the second, there was a Christmas party going on. It ran until nearly 1AM and the hotel said they couldn't (wouldn't) do anything about it. The doors to their banquet rooms open into the same atrium that many guest rooms open into. Between the loud music and shouts of drunken party guests, it was a rough night. The hotel offered a small discount (30%) for that night, but it hardly made up for the night and the tired kids we had the next day.

"Harris who was on front desk customer service yesterday, resolved our reservation/cancellation yesterday. He was so nice and pr"
970kathrynnm, 11 Décembre 2022

Harris was so helpful and professional in helping us to resolve our reservation/cancellation issue yesterday. We need more people like him in this world. If only all customer service representatives were this good at their job, what a better world this would be! Thank you Harris! Joe & Kathrynn Matthews.

"Tired rooms"
cbk1820, 11 Décembre 2022

We have stayed at this hotel many times over the years, the rooms are in desperate need of upgrades. The chlorine smell permeates into the rooms making them humid and smelly. Do not get room 215 it's is very old

"Nice place"
Mammig, 06 Décembre 2022

Very nice hotel with an atrium and a pool area. It was clean and for the most part quiet. The bed and pillows were comfortable. There was a whirlpool tub and a separate shower, a fridge and coffee maker but no microwave for those who use them. We chose to stay here because it was close to the hospital. There is a restaurant on site that was good. The only complaint we had was it was very warm in the room. We turned the fan off but it didn't get better. The halls were warm too. This is a really great place for families with kids. I recommend this hotel.

"Very Nice Hotel"
TMulroney07, 05 Décembre 2022

I was in London with my family for the weekend and chose to stay at this location. Overall it's a nice hotel, great pool for kids with plenty of parking. I did find that it was a bit pricey for the overall value.

"The Worst BestWestern Experience"
aimee2727, 30 Novembre 2022

This was a terrible stay with a hotel chain that is usually better. It is clear that the Lamp Lighter Inn, is struggling. Really struggling. The room was dirty, fridge was stinky and broken. The staff was really NOT on the ball. Had to ask to have the room cleaned several times. Check-in was as nightmare as they were training someone new, but made it the customer's problem. This was a terrible terrible stay and Best Western should be ashamed of the service, the disgusting dirty room, and the lack of pride in customer service.

"Great hotel for families with waterslide /pool but no breakfast included...."
Sharon M, 28 Novembre 2022

Stayed one night for business. It was November so quieter- great place for families as they have a great pool area with palm trees, fish, water slide, waterfall etc. so it can get noisy. Had a room facing the atrium/pool area but we were surprised that it was fairly quiet and we didn't smell the cholorine. Atrium room would be great for you to see the family sitting on the balcony. Three storey hotel and conference centre. Giving it a four star as it doesn't include breakfast! First time at a Best Western where there is no breakfast but there is a restaurant attached to it and lots of other fast food restaurants around like Tim Hortons, Macdonalds, etc. Friendly and helpful reception staff. Room was clean and beds comfortable.

"Great pool!"
NDP319, 14 Novembre 2022

We stayed for the pool and were not disappointed - very nice pool area. The rooms were also very clean and well appointed. Would definitely recommend for families. The restaurant had decently priced breakfast.

"Great escape close to home"
recoverydesigned2022, 11 Novembre 2022

This is a great place to escape to, It was such a nice little getaway. The pool, atrium and hot tub were so relaxing. We connected as a family and could just kick back and relax. it was a little break from the daily grind of chores, cooking etc.

"GREAT Food & Service"
shirley h, 01 Novembre 2022

We dined with my sister/husband at Shelly's to celebrate a special birthday. Our server was Ashley and she provided excellent service. She helped with our decisions on what to order (the food was excellent) and brought a yummy piece of cake with a candle when she heard it was my birthday. The Vegetable Penne Pasta is the best pasta both my sister & I have ever had!! Highly recommend you give it a try when you visit.

"Fun few days"
Milk_manager72, 27 Octobre 2022

Nice hotel, restaurant was good, good location 10 mins from downtown. Atrium area was very pleasant to sit and enjoy a relaxing experience. Bed was comfortable and room was clean and well stocked. Would stay again.

"Car theft heaven"
andreozzi11, 20 Octobre 2022

The hotel itself is great but there is zero theft deterrence for someone to steal your vehicle. No security cameras or security on premise. The fact that they have multiple functions (weddings, meetings, parties) a little shocked there there are no security on staff in case of any incidents including alcohol service or fighting. There only protocol is to call police but they are a convention centre. My truck was stolen the first night of a two night stay, so didn't get much use of the amenities as I was busy dealing with police and insurance rather then enjoy the beautiful pool area. I just wish they would inform guests of car theft problems at the hotel so you can make a more informed decision where you are parking and what's in your vehicle. Thankfully not much was in my truck but I'm sure others my not have been so lucky.

"Decent but Dated"
lynzesweet, 17 Octobre 2022

Beautiful, clean suite. But old ventilation made for a stuffy & over warm room. The crunchy bedding was a little uncomfortable and very noisey while in bed. Well maintained otherwise, in a great location in thw city, lots of great parking and great pool.

Family50th, 11 Octobre 2022

Hotel room was okay, cleaning was not very good in between days as sheets were not changed, no new bath wash or shampoo left but we dis get clean towels. Pool closed half of Saturday and did not open Sunday morning which was the whole reason we.booked on a weekend.

"A Perfect Stay"
sbarker14, 07 Octobre 2022

Come to a place where service excellence is the order of the day. From the check in to room quality, from pool to breakfast, you will not be disappointed! The room was spacious and warmly appointed, clean and welcoming.

"Home away from home."
miscty, 28 Septembre 2022

Awesome Inn. Cheerful, courteous staff. Made us feel very welcomed. Try their best to accommodate your needs to the very best of their ability. We always stay here when we travel. Most of our travels seem to be for medical appointments. Stressful times. It is so nice to have a quiet, comfortable place to come to. It is the next best thing to coming home. We are thankful for having this place to come to.

"Not worth the Money"
Katie_C_20222022, 26 Septembre 2022

This hotel is note what it used to be. The room/beds were comfortable and clean, but the service is terrible. Each time I called the hotel (directly, not the 1-800 number), once to try and get an early check in and again to book an additional room (within the same stay), the phone just rings and rings and you are constantly re-routed back to the main menu after pressing the option you are looking for. I tried to order room service at 8:30pm and no one answered for 10-15 minutes before I finally called the front desk to confirm room service was still open. Front desk told me that they were still open and transferred me again. After another 5 minutes of no answers, I called the front desk again to again confirm that the restaurant was actually open. This time, they didn't pick up and instead transferred me back to the restaurant. They did this 2-3 times before I finally went down around 8:50pm to order for take-out and I was told by the only waitress working that the kitchen was closed (the bar was quite busy, so this might explain why no one picked up). We tried to grab breakfast on our way out and spent 15 minutes in line with one family of four ahead of us, and no one (waitress, hostess, or manager) came to greet anyone at the front during that time. They were busy, but we could see at least 4-5 empty tables. When a waitress finally came to the front looking for a table of 10, I asked her how long the wait would be and she said an additional 15-20 minutes. We left. I don't mind waiting, but the fact that no one even acknowledged the line of 15-20 people to let us know that there would be a bit of a wait, I just didn't feel like giving any more money to this establishment. I spent $1200 over two nights and for such a costly hotel, the price just is not worth it when the service is so sub-par.

"Mold in the Shower"
jeff_from, 19 Septembre 2022

we stayed in room 380 and there appears to be black mold in the shower stall. because we rented the room for a wedding, we were forced to use the shower, despite the blackness in the grout in the corners and in some places on the wall. In addition, this hotel forced us to take a 2-night minimum.

"Great experience"
lmgilbert2, 17 Septembre 2022

Very clean motel, the bed was medium soft which you got a great sleep. Rooms were clean. Pool area was relaxing. The staff were all very friendly. When ever you needed anything they were very quick to respond.

"Summer Stay at the Lamplighter"
809normab, 12 Septembre 2022

When we arrived the harried front staff were doing their best to check people in. Staff shortages meant not enough rooms were ready, and the line-up was long. We were eventually upgraded to a roomy queen suite. I was worried it would be noisy as it faced the pool but it was on a higher floor, so noise was not an issue. It was very hot outside and the air conditioning in the room worked beautifully. Though we didn't use the pool, we did use the laundry which worked well. We also met a friend and had breakfast at the restaurant in the hotel. It was delicious and the service was very good.

jani2, 03 Septembre 2022

I've heard about so many people loving it here but it wasn't as great as I had hoped. The layout is a bit confusing, and when we had trouble finding our room the staff wasn't super helpful. We had to track down 3 different people to finally get help. Kids are running up and down the halls yelling all night and parents don't care. Super rude. Our daughter was struggling in the water after coming off the slide and the lifeguard didn't even notice or seem to care. Hopefully if a child really needed some help maybe she would. Kids were also going down head first and sometimes on top of each other and none of the staff seemed to care about the safety at all.

"Will not be returning"
ashf852022, 25 Août 2022

The pool was short staffed. The water was cold. The water slide was closed The majority of the time. The towels in the rooms were dirty. The pool area was not maintained or stocked with clean towels. The front desk would not answer the phone when called. The hotel and restaurant both appeared to be short staffed.

"Great pool and service"
bopeep7, 24 Août 2022

The pool and atrium at this hotel is absolutely fantastic! The rooms are clean and well laid out. We stayed when there were 3 weddings and several events happening at the conference centre and there was enough parking for everyone, and it was not loud at all in the rooms- in fact perfectly quiet. Our room didn't get cooled down as much as we wanted but it wasn't hot either so we didn't complain. Beds were comfortable, bathroom had everything we needed - it has a seperate bathtub and shower so two people can bathe at the same time. The staff was super friendly as well. The pool and slide are awesome however, the slide isn't open all the time - only when they have 2 lifeguards available and that is really rare. We stayed there for 5 nights and the slide was only open for a few hours in total for 2 days, so don't expect the slide to be open. The games room is fantastic as well, lots of fun games to play as family but it is quite warm in there. The gym had everything I needed for a good workout too. Overall, great hotel!

"Pool is the only good thing"
LilLukey333, 24 Août 2022

All Staff encountered throughtout stay were unfriendly, didn't smile and front desk was exteremly slow at check in. Very unwelcoming as there was a party in the front room with music so loud it caused a headache (while waiting in line) and could barely hear the clerk during check in. Duvet had obvious brown stains. Bed and sheets uncomfortable. No bedding for twice requested "crib" which also was badly stained. Both tv remotes barely worked, very annoying. All 3 soap dispensers in shower were empty. Dirty (garbage) under pull out sofa. Lines for breakfast were ridiculous. Bad coffee and some dishes extremely salty. Nice hallways and pool. Crappy hours on water slide, unable to use on two night stay.

"Beware! Stay somewhere else !"
erinkC1924FG, 24 Août 2022

We arrived at 4 (check in time) and both rooms weren't available… bathtub dirty, water slide closed Mon-thurs and no one said anything when I made the reservation. Pool super dirty around edge and bottom, huge hairballs floating all over, and NO towels … at all… AC is governed and not cold. Couldn't breathe the entire time trying to sleep.. would NEVER stay here again for $200+. Go to another hotel that has a pool for cheaper

"Great stay as always"
Jeff S, 24 Août 2022

Check in was fast and courteous. Room was clean, spacious and had everything I needed. Was not able to enjoy the amenities, however I've stayed here various times I knew that they would be as great as always. Another good stay at the LAMPLIGHTER

"In town for a wedding"
lfdcurtis7, 16 Août 2022

The rooms were very clean. The air conditioning settings were comfortable throughout our stay. The internet was easily accessible. The pool and atrium areas were well maintained. The restaurant, while a bit slow on the seating of guests, had delicious food and good service.

"One of the better options in London for families"
Indah2014, 16 Août 2022

We've stayed at Lamplighter Inn few times and its always been a great stay. When in London, this is really a great option as its a big facility with good bar and restaurant and the waterpark for kids. The rooms are starting to get a bit dates but still very clean and comfortable. If you need to stay downtown, this is just a short drive away but still close, also there isn't a lot of good restaurants that are a walking distance so if you stay here you will need to drive pretty much everywhere. Its not the quietest place as it has lots of families with small kids, but its a very good place to stay when in London.

"We love the Lamplighter"
nurse4kidsrn, 15 Août 2022

We stay at the lamplighter while in London for doctors appointments. It's our favourite hotel. The atrium, pool, personnel are all great! The hotel is just a couple minutes taxi ride to the hospital. Looking forward to our next trip.

"Staff went above and beyond for my family"
essahylton, 10 Août 2022

Staff went above and beyond for my family. We mentioned it was my daughter's birthday and we came back to 2 loot bags from the hotel full of great gifts that made my two daughters very happy. The restaurant staff were also very kind. The place is also kept very clean.

"we'll be back"
els2nw1, 08 Août 2022

A really Good vibe at this hotel with the (indoor) pool atrium. Our Room had a balcony and overlooked the pool. Perfect for a winter weekend get away!! The rooms were clean and we appreciated the accessible shower stalls. In terms of value, the price we paid was lower than most for the amenities offered and room service portions made for great value as well.

"Horrible customer service, waterslide never open and pool closed for approx 5 hours on Sat!"
S2tt, 08 Août 2022

If you are going to this hotel to use the waterslide and pool- don't go! The pool could be closed for ‘deep cleaning' prior to a wedding (when really the groomsmen came for a swim) and then closed again for the duration of the wedding. They don't open the waterslide during the hours that are stated on their website or the gate for the lighthouse. The staff doesn't care that the hours aren't followed. Multiple sad children walking up and down the stairs to check to see if it is open. I had to call multiple times to see when it would be open. Friday night I called twice and was told Saturday it will be open all day. However, Saturday came and it didn't open until 5 pm. It was suppose to be open at 8am and there was a wedding that closed the pool- the representative we talked to Friday night didn't tell us that either. Andre ‘duty manager' Saturday night was extremely rude and basically said sorry you don't like that we don't follow our pool/waterslide hours but that's the way it is!

"Family fun"
mtdubois, 07 Août 2022

The property was just perfect for our family of all ages 4 to 62 it is a little slice of heaven right here in southern Ontario. I would recommend this hotel to everyone. It is located near lots of restaurants and shopping etc.

"Seniors stay somewhere else"
Susan L, 04 Août 2022

The pool was overcrowded at all times. We expected there to be some social distancing rules in place. Room service was terrible. Cold food and we were not brought utensils, napkins or condiments. We waited another half hour for that to arrive after they suggested we come down to get them.

"Great place to stay with kids in London Ontario"
jasonrH2721YF, 01 Août 2022

The hotel is easy to get to off the highway and has a LOT of shops and resturants around it within walking or driving distance. The rooms are small and to the point. Pull out beds are ok for kids but NOT older people. The big feature is the large pool with water slide in the middle of the hotel. Open from morning till night, it's a wonderful place to relax before or after your day's activities.

"Great place to stay."
lann2bs, 01 Août 2022

Great place to stay! We went for a night with friends for a girl's trip. Staff was helpful. Very clean facilities. The room was surprisingly quiet given the sports teams and wedding in the building. Kids loved the slide!

"Not impressed"
Lauri P, 29 Juillet 2022

Not friendly staff, no working shuttle , asked for room to be cleaned while we went out to for 3 hours. Was told by front desk it would be cleaned and we came back to a non cleaned room. Most staff was nice but one girl at front desk was so rude and nasty. Food at restaurant was amazing

"Beautiful place to stay in comfort"
ILoveMyFamily1986, 21 Juillet 2022

We've stayed at the Lamplighter Inn before and it's a great, clean hotel. They keep the pool at a comfortable temperature so you can walk right into it and not get a chill. All the staff are friendly and professional and help wherever they're needed and they do it with a smile.

"A Little Noisy At Night If On the Pool Side"
e10750law, 21 Juillet 2022

I stayed for two nights over the weekend in a Queen Suite. It had a lower level living room with a sofa, large computer table and large wall mounted TV. There were 2 TVs in the room. I found the queen bed overly soft from my liking. The shower and tub was in a separate room from the wash basin. There was good water pressure from the shower. Because the room was on the side that overlooked the pool area I found it noisy at night. You could also hear people in the hallway and when their room doors closed. The hotel had an excellent restaurant attached. While some Best Westerns have EV charging this one did not.

"Girls night"
angiegirl242022, 14 Juillet 2022

Myself and 3 friends stayed for a fun night. We love the atrium room we had and enjoyed the pool and even the slide lol. We also loved that Crabby Joes was right beside the motel so walked over after 9 for half price appetizers!!!! Everyone was clean and absolutely perfect!!!

"Great facility! Clean and comfortable!"
cstp4th, 13 Juillet 2022

Very impressed with the cleanliness of the rooms. Beds and pillows are comfortable. The rooms that are in the atrium right by the pool and hot tub are fantastic. The staff are welcoming and accommodating :)

"Amazing stay, great pool, friendly staff"
shawnzwaryczuk, 12 Juillet 2022

My stay here was amazing. Kids enjoyed the pool, the hours for the pool were great. A clock would help in the pool, had so much fun didn't realize kids were well past their bedtime. Staff was very responsive to any requests.

"Resort feel in a Hotel"
jotcarpentry, 06 Juillet 2022

We were really pleased with the hotel during our stay. The food at the restaurant was EXCEPTIONAL. I would have loved if the slide was open. Also, having this “resort” feeling would have been better if the bar was open in the pool area.

"Good amenities, poor service"
Jmasse1, 06 Juillet 2022

Pool, arcade and exercise room are nice and well kept. Room was not made up between nights and when we complained to front desk they told us we have to schedule it and that the door tags (requesting to be made up or for privacy) are ignored. Why even have them if theyre ignored. The TV remotes were difficult to operate, like their batteries were half dead. The restaurant was impossible to reach by phone for room service.

"Beautiful Setting"
mbtravler2022, 05 Juillet 2022

Outlooking our suite was a beautiful coy pond with a waterfall and lighthouse. It was very nice to wake up too! However the beds for me were pretty hard and had issues sleeping and stiffness. A/C was not big enough to keep up to keep the room cold. But still great place and food for breakfast was amazing! Would come back.

"Good service but hotel tired"
866shelly, 02 Juillet 2022

The service was good, the hotel was clean but the hotel is tired. Furniture was old, room had no microwave and paid $200+ for room. Needs updates to stay competitive. I think it's good for families that plan to use the pool but I'm sure prices are set to cover costs of keeping up pool area when some money needs to go into decor of hotel.

"Amazing Pool"
amazingh0tel, 29 Juin 2022

Family getaway. Family loved the pool. Clean and fun. Will be returning. Room had everything we needed. The atrium view was perfect. Lots of restaurants nearby. Staff were very friendly and helpful. Perfect getaway!

"Nice quiet rooms"
tiffanyE7639KP, 26 Juin 2022

I was staying there for 3 nights for business, the room was very quiet and super comfy beds. Older hotel, but clean rooms and helpful staff. Good location with restaurants near by and not far from the highway.

"The Very Best Stay"
thomson600d, 23 Juin 2022

Always stay here, Best Western Plus is exceptional! Staff is amazing, rooms are super clean, beds are great, you'll sleep like a baby! Restaurant is excellent, good tasty and cooked to perfection! Would highly recommend to stay here!

"Unique & Clean!!"
nmmac2022, 22 Juin 2022

My daughter wanted to stay in a hotel for her 8th birthday… so we looked up unique hotels and found this one. We thought the pool area was amazing. We drove 4 hours to get there and it didn't disappoint.

"Best Hotel Ever"
861smoore, 20 Juin 2022

This hotel is always amazingly clean and staff are so helpful and friendly. The restaurant is also amazing. the atrium is beautiful and the location is close to many other facilities and the airport..

"Conference getaway with family"
Rob B, 20 Juin 2022

This was one of the best value stays we have ever had. The atrium is just amazing and the pool staff and lifeguards were the highlight of the trip. Just such a professional staff who can balance the goal of keeping the kids and families safe but also ensuring that everyone is having a great time and is satisfied.

"It's fine."
vlvw2022, 19 Juin 2022

The room was rundown and not especially clean. It was okay but nothing special. The pool was nice but the edge was icky looking. Nice waterfall feature. Staff were extremely friendly and it's in a good location.

"Waterslide, Pool and Small Kids"
Vacati0n578241, 27 Mai 2022

Honestly, everything was fine, clean, organized, and staff were happy. The only pinch came when my kid was sad and left left out because she couldn't ride the waterslide that she saw in all the pictures. Before I booked I was looking online for the rules and regulations of the pool and waterslide, as well as, pool hours of operation to make sure that this was the best fit for us. I didn't find any. When I arrived I was informed that pool area would be closed for a portion of our stay due to a wedding (pool and reception area share the same atrium) and that my child was not tall enough to ride the slide. We selected that place specifically for the slide.

"Great experience"
asht0072022, 26 Mai 2022

My family and I had the greatest experience of all! The staff was beyond great, the amenities were great, the food was amazing! The pool and arcade kept the kids busy and our room was breathtaking and we all had the best sleep we've ever had! The linens were fresh, the pillows were plump and the beds were comfy! The hotel accommodated us with extra fresh blankets and ensured we were all comfortable!

"Amazing atmosphere!"
lindseylainey, 25 Mai 2022

This hotel was amazing. The atmosphere felt like we were at a resort in the Caribbean. The retractable glass roof in the atrium was an added bonus. The hotel was clean and the beds and pillows were so comfy! We loved it and will definitely be back!

"OK hotel, fun amenities, but TERRIBLE beds"
Paul B, 24 Mai 2022

Quite simply, the WORST beds I have ever had the misfortune to sleep on. They were awful for everyone in our party. The restaurant service was terrible (had to wait 15+ minutes simply to be sat, with one waitress telling us she "can't" help. It's an OK hotel to stay at for the pool, waterslide and surrounding activities, but I would recommend another hotel instead of this one.

"Try BW for your next trip"
John T, 21 Mai 2022

Do not go with the cheaper hotels, BW gives the best to your money. I really liked the amenities, room cleanliness and pool. Hotel is giving you what you paid for and more. you can stay there with great confodence

"non corporate guests are not accommoated"
Meander60029834387, 02 Mai 2022

The rates are very high for a hockey team and/or other family or athletic events. And no accommodation for senior citizens, in rates and/or policies. The policies we have experienced, as a sports team, i e. late check out is not available at this hotel. It's a poor policy when a corporate attitude is applies to everyone. if you look at the choices below, there isn't one for recreational/family EVENT

"Hospital stay"
dietrich2022, 02 Mai 2022

The hotel gave us a hospital rate for three nights. Unsure if we needed it longer they told us to come back to the front desk and they would extend it . Both are son and daughter brought their families down to stay the weekend and to support us and thought it was a great mini vacation. We will all be back when my husband recuperates. Great place!

"More than I expected! So beautiful!"
Gipsigurl82, 01 Mai 2022

I stayed for a concert, wasn't in the room long, but went with a partner. The jaquzzi tub was perfect, clean, and worked well. The King suite we stayed in was very well appointed, clean and would be great for extended stays or a family of 3 or 4 - has a hideaway bed in the living room as well as a small kitchenette.

"Great place"
llawrence0379, 01 Mai 2022

Myself and the kids loved this place Will definitely be back Loved the pool, hot tub, slide, arcade and that the restaurant was right in there if wanted that option Close to the 401 and many local amenities

"Beautiful hotel"
lriley82, 29 Avril 2022

The hotel is gorgeous inside. The atrium and pool area are beautiful. The kids really enjoyed the pool and hot tub but wish the waterslide was open during the week. The rooms are spacious and really comfortable. It's really close to the hospitals too which is a bonus. We will definitely be back to stay for future appointments.

"Good for a night away"
yyzKMAC, 24 Avril 2022

Traveling: 2 adults (mid-30s), 10yo, 6yo We booked a Friday night to enjoy a night away. Room: One bedroom atrium view. Room was spacious, but a bit dated. The room upgrades have not caught up to the hallways and other areas of the hotel, which look very lovely. Bed was comfortable. Pull out bed was probably one of the most comfortable I've ever laid on. Pool: Busy. Always. It's not big enough to support the number of people there, so prepare to be splashed and crowded. Minimum waterslide height is 48" and they make no exceptions. It was a neat one-time experience with low expectations, but we won't be rushing back.

"Slide into awesomeness"
livelaughloverep2021, 22 Avril 2022

When you're staying at this hotel, you must try out the waterslide. It's approved for all ages .....all ages grandgeezers! It's a mandatory must and your stay will be enjoyed all the more. If it isn't, try out the hot tub instead!

"Worst best western I've stayed at"
Michael_Ab_ca, 21 Avril 2022

Best western lamplighter. I stayed at the best western recently and wow, did it ever go downhill. It used to be a reasonable hotel with good service but the last stay was abysmal. I stayed at the hotel for 5 days, not once was the room cleaned, no fresh towels and garbage piling up. I went to the front desk and asked that someone take the garbage out and give fresh towels at around 1pm. 4 hours later at 5pm this had still not happened. Remember when they used to do this daily? Not anymore!! I went back to the front desk and asked they send someone to clean the room again, they left a garbage bag with a few towels in it at the door. They said they could clean it tomorrow, I was checking out the next day... unreal... I had to leave all the garbage in the hallway? Beds don't get made, you won't get towels unless you ask repeatedly, the service is terrible. The rooms are getting dirtier from the last visit a year ago. The soap dispensers in the shower were empty except the conditioner which didn't work anyways. The shower leaked and dripped all night... Staff are wandering around but I'm not sure what anyone actually does here. The pool is dirty and they are apparently not maintaining that either. This was by far my worst experience at a best western hotel ever.

"Honeymoon stay"
mustangluv16, 20 Avril 2022

My husband and I stayed here after our wedding for 3 nights, this gas always been my favourite hotel in london since I was little. We will be staying every year for our anniversary! We had a wonderful stay.

"Spectacular place for families"
SeanL611, 20 Avril 2022

Breakfast was good, but not included. Shelley's restaurant is attached to the lobby and had great breakfasts and pub food. Very reasonable prices, too (most kids meals are $6). Most of the hotel facilities feel newly renovated, except for the rooms (obviously next on the renovation list). But still very clean and comfortable. The pool and slide are amazing, but the slide is only open Fri eve and Sat and Sun. Unfortunately our 6yr old was 2 inches short to be allowed on the slide (brace yourself for tears!) But it is completely understandable, because of the depth of the churning pool the slide empties into. Have to keep the kids safe!

casper702022, 19 Avril 2022

There is no microwave so that was disappointing but over all love this place. The water slide for kids is awesome. Easy to find and get to. All amenities are very close by. Arcade is very expensive. Very nice experience.

"Great stay but got sick"
CGE85, 14 Avril 2022

Had a great stay but unfortunately we have been sick ever since. Stayed March 31 with my daughter and grandchildren. We had a great stay and my 3 year old granddaughter is still talking about it. We stayed in the 100 level poolside and as it was quite humid ran our AC all night, the vent being near the foot of my bed. I woke up the next morning and could not speak. I had a sore throat and no voice. Since then both my grandchildren and my daughter have been sick too, two weeks later!! I believe you need to have the ventilation system checked out and possibly some mold testing done.

"Wonderful girls away"
Suzy272, 13 Avril 2022

2girls and I went hear room facing the pool,felt like we were at a resort, pool, hot tub , palm trees , beautiful, the staff is fantastic, my friends were never hear , this was my 3 rd times, we will be back. Great restaurant, highly recommend ❤️

"Wonderful few days away!"
donnajantzi, 13 Avril 2022

Myself and two of my friends wanted to get away for a few days and we chose the Best Western Plus in London, Ontario! We only live about 30 minutes away but what a wonderful place to stay. The staff was so helpful and friendly! Our room was over looking the pool area and we sat with our coffee in the morning and it had such a resort feeling palm trees lots of plants we felt like we were on an island! The restaurant was a great place to eat and the price was very reasonable. Would highly recommend this hotel if you live close or far!

"Great Place"
getaways00n, 13 Avril 2022

Great location, staff was friendly and the place was nice, bright and clean! We went as we had a full day at the hospital with appointments. Lamplighter also has a medical discount rate which is awesome. Came back to relax in the hot tub and nice swim in the pool. Beds where comfy, sheets where clean.. sorry I'm picky ! We will definitely be staying there again.

"A Resort for the Price of a Room"
Robert B, 07 Avril 2022

The Best Western Plus in London, Ontario is a magnificent hotel. From the lobby to the hallways, to the pool area, to the workout facility, to the rooms, it has a wonderful ambience and the stature of a 5-Star Hotel! The staff in all areas of the hotel were very pleasant and helpful. I strongly recommend this hotel to anyone travelling through London, or for someone who is looking for a personal retreat.

"Staycation April 2022"
Kris_FB, 04 Avril 2022

We had a fantastic time. We contemplated going to a waterpark in Niagara but chose this instead as it is closer and not as busy and we were not disappointed. The weekend was busy as there was some events going on, including a wedding Saturday night, which closed the pool for an hour during their ceremony, but it was still a fantastic experience. The front desk was always so helpful and anytime we asked for anything brought to the room they were very prompt and kind. All of the lifeguards were very kind and patient with the kids. The arcade could use some spicing up, more games would be nice as there was not a whole lot there but enough to keep the kids happy for a small while. Overall, highly recommend this beautiful hotel!

"Overcharged Due to Covid"
Unhappyreoeatclient, 28 Mars 2022

The hotel was almost fully booked so they said we can charge more since we are Almost sold out. Ended up paying $80 more per night. Only reason we did was to see family that we had not seen in 3 years.

"Great venue, less great service"
hollyrainville, 28 Mars 2022

We booked months in advance, 2 rooms for two families. We requested first floor beside each other. We ended up on the third floor. We were told we had adjoining balconies which we did not. The pool and water slide were amazing. Pool was not too cold. A few concerns…. The water slide is not visible from the pool or deck. So if we were in the pool with one child and another wanted to go on the slide we could not see them at all. The pool deck staff were quite strict. Asking us not to give our one year water in his sippy cup on the deck because it wasn't a “clear enough”cup . There were also times where the lifeguards were gathered chatting on the upper deck by the slide and none on the lower deck. The restaurant was great. Good food, good service and not overly expensive.

"Great stay"
kelseydempsey1313, 27 Mars 2022

Was clean and the staff were very kind and accommodating. Rooms were a nice size. We enjoyed the pool with friends although it was a little cold but over all was fun experience. The restaurant was great for breakfast

"Great stay again"
Jeff S, 25 Mars 2022

Great hotel. Grounds and building are clean. Great amenities both in the room and on site. Atmosphere promotes both couples and families. Breakfast not included however the restaurant was good, prices were not too high and the always have a breakfast special. Will see you again soon!!!

"Wonderful, fun stay"
Lolalola28, 23 Mars 2022

We enjoyed our 3 night stay at Best Western Lamplighter Inn. We were impressed with the "newness" and cleanliness of the hotel. We had an atrium view room which was a bonus. Nice that it had two separate sleeping areas. Kids obviously LOVED the pool and slide. Beds were comfortable, even the couch pullout. While it didn't affect us in any way, the only downfall was that they seemed shortstaffed ie. not enough lifeguards, no monitoring of fitness room/kids playing on equipment. To be fair though, parents should be monitoring their own kids, sometimes parents were ALSO in the fitness room and allowing their kids play on these machines, even with signage that you must be 16+ to use machines. Overall, great stay, will come again.

"Wonderfully surprised!!"
SumFamily, 22 Mars 2022

The hotel has wonderful amenities and is perfectly situated near lots of attractions and conveniences that anyone could need. The pool is such a treat and open early enough or late enough to get in a swim before/after the crowds. We'd definitely stay again!

"Amazing hotel"
priscillafitz2022, 21 Mars 2022

My friend sand I booked two nights at this wonderful hotel. Everything was so amazing. All the staff were friendly. Even though we went at a very busy time the hotel was very clean and well organized. Side note if you are planning an adult holiday maybe don't book during March break. Wasn't terrible but there was a lot of kids.

"Our stay at Best Western"
marmar742022, 20 Mars 2022

We were there for the March Break. It was our first time there. We were impressed with everything, especially the swimming pool and water slide. Our 11 year old son really enjoyed his time. The game room is fun too. Will definitely come back again.

"A must see!"
ninamiki, 17 Mars 2022

The pool is amazing! There's a big slide! Not insanely busy! Massive pool! Clean room! They had a movie for the kids in a hall for March break! Amazing and kind staff! I highly recommend staying at this location! Very pleasant stay!!!

"Great hotel but bad management "
accessibletravel2019, 06 Mars 2022

Great hotel amenities for a lil family winter getaway. The pool and waterside are fantastic for the kids. We had a room in lower floor with balcony over looking the pool and it was a great location to be. We seriously felt like we were at a resort down south. The resturaunt had great menus choices and the food was really delicious. I was impressed with the service too our server was great. Overall really enjoyed our stay and would for sure return. HOWEVER......... I have one big complaint. We booked our roo. Over the phone with Best Western reservations. We specifically booked for 2 adults and 3 children ages between 10-12. We were told on the phone that the room.had 2 queen beds and a pull out couch. IT DID NOT. Just 2 queen beds and NO couch. I called the front desk to ask for a cot for the room but they saod that these rooms would not allow a cot due to fire regulations. I complained that the roo. Was booked for 5 people in total and they said it was up to us I quote "at your convience to figure out sleeping arrangments" This was not a solution. They offered to change our room where we could have a cot but it was facing the parking lot. We had specifically asked for a pool or atrium facing room. So in the end we went to Canadian tire and brought ourselves an air mattress for the room. Which added on an extra expense of $110 to iur cheap getaway. This really put a dampner on our arrival, not only the disappointment of the room situation but more how the manager at the front desk handled it. He was very negative, patronizing and did not seem to care. This was not what I expected of Best Western customer service.

"Fun for the family!"
caelynnd2022, 06 Mars 2022

Was a nice getaway for the family, food, pool, games room. Found it a little expensive since it didn't include a continental breakfast and the hotel didn't have some of our families rooms ready until after 3pm (the guaranteed check-in time).

"non caribbean tropical vacation"
F930WRcathyr, 28 Février 2022

This hotel makes you feel like you are in the tropics. It's family friendly and very clean. A wonderful getaway that is close to home. Sitting on the balcony having morning coffee overlooking the pool ,makes you feel like you are really on vacation.

"Great Family Hotel"
Joy B, 22 Février 2022

We have stayed here for various reasons for over 15 years. It is consistently a good hotel, and great for families with the water slide, hotel, lounge, terrace. It's easy, convenient. We love it. We come here every year for Family Day getaway staycation

"Great time spent with family"
heatherardiel, 21 Février 2022

My kids and I really enjoyed our stay. Everyone was so pleasant and accommodating. Clean and comfortable. Shelley's restaurant was also wonderful! It's great that the pool area is open till 11! Left lots of time to do stuff and not feel rushed. We loved the slide was open too.

"One night"
Kay C, 20 Février 2022

Bad smell in room like BO. Hockey playes out off control. Drinks everywhere at the pool. Beer cans left at pool. Towels everywhere at pool. Life gards doing nothing. Needs better coffee like coffee pods in room or lobby

"Tropical Staycation"
petriesk, 18 Février 2022

Great to sit by the pool, under the palm trees and feel that you are in the tropics. Room was perfect set up with a sleeping area and a gathering area. Grandkids stopped by and loved it too. Room service from Shelly's restaurant was good and quick too. Recommend it for couples or family

"Best Hotel Out There - Wow!"
Hannah S, 16 Février 2022

Booked a stay here for one night for a staycation and it exceeded my expectations. The room was very clean and spacious. The customer service was AMAZING - the staff go above and beyond to make you feel welcome and taken care of. Our room had a balcony facing the atrium and WOW it truly felt like we were in the south, such a nice relaxing vibe. I would go back here in a heartbeat.

"Family trip"
sarahdykstra8, 13 Février 2022

Pool had to be closed twice during our one night stay for an hour each time for cleaning. No notice or reasoning was given. A disappointment for the kids. But once they re opened they had a blast! Room was average. Staff were all friendly. Food from Shelly's restaurant was excellent as was the staff there. We will return again

"Great hospitality!"
miscty, 24 Janvier 2022

The nature of our stay at the Best Western was because of hospital appointments and it was very helpful that we were, once again, graciously given their extremely generous discounted rate per night. All of the people and services that we received while staying at the Best Western Inn were excellent and top notch and we definitely plan on staying there even when it will, eventually, only be a pleasure trip to London.

"Lamplighter Inn, London Ontario"
rer282, 20 Janvier 2022

We recently spent a night at the Lamplighter Inn in London Ontario and found this to be a very satisfactory experience. The staff is most accommodating, hotel spotlessly clean and fresh. I highly recommend staying here.

"Great family night away"
adriennepileggi, 16 Janvier 2022

We brought our kids for a little getaway. Staff was extremely friendly and very personable ever where we were in the hotel. Kids loved the pool and restaurant was very clean and food was great. Definitely coming back.

"Great place"
Jacqueline B, 11 Janvier 2022

Stayed for 4 days, close to sick kids. Staff was amazing made me feel like home away from home. Very clean, beds are memory foam for my body and my back not the greatest but I did get a good night's sleep. Due to covid pool was closed, but it looks amazing. I think I would like to plan a family vacation just to come back to London and stay here again. Thank you staff.

"Wonderful family getaway!"
Mizzpicky, 05 Janvier 2022

Excellent stay! We had 4 children and 2 adults. Pool is really nice and kids had the best time. Unfortunately water slide shut down due to Covid but still loads of fun. They dimmed the lights 30 mins before the pool shut down and kids thought that was the best. Restaurant was really good for kids and adults:) Room was comfy. We had a cot delivered at night because we had4 kids and that worked great! I am a hotel snob and this passed the vibe check!

"Noisy and not relaxing stay"
ljbraiden1, 31 Décembre 2021

Paper thin walls. Not a relaxing experience whatsoever. Pool and hot tub closed for extended period due to accident. Then when was open took over an hour to get in. Was meant to be a relaxing solo get away and it was everything but that. And to pay the price it costs to have a room in a hotel was way too high. I was expecting the cream of the crop for that price and I did not receive that.

"Best Western Plus Lamplighter Inn"
cddcdddcddcddd, 31 Décembre 2021

The pool at the hotel is great! The day that we went to the pool was the day that we were checking out so when we got to the pool at 10:20 they told us that they do a deep clean between 11:00 and 12:00 and 11:00 is the check out time and they pick 11:00 to do a deep clean because they want their guests to leave the hotel and not use their pool after checkout time and they started telling us to get out of the pool at 10:45 for the deep clean after that we went to check if they were even doing a deep clean and they weren't.

"Family stay"
kristinhop84, 27 Décembre 2021

It was a very nice stay. With all the kids in the hotel the rooms were sound proof. We stayed in the room with access to the pool area. Highly recommended. Guest services were extremely friendly and accommodating.

"Always a pleasure!"
Sightsee60664392460, 26 Décembre 2021

It's my Christmas tradition to stay at the Lamplighter. A little tropical getaway in the winter. The beds are sooo much more comfortable than the sofa bed in my Mom's living room....and there's a waterfall.

"Great Stay with two Grandchildren"
ccrozier2021, 24 Décembre 2021

The hotel with that beautiful atrium/pool area was a highlight of the trip for the two ten and eleven year olds. They loved the atrium with the waterfalls and fish in streams - and were most impressed with the huge lighthouse. They swam several different times and enjoyed the hot tub. The view from our balcony over the whole area and pool was impressive. This trip was a birthday gift to our grandson and his friend remarked several times,"This is so much fun, It's the BEST birthday gift."

"Excellent stay with various amenities."
TRoels365, 21 Décembre 2021

Enjoyed every minute of my stay. Lamplighter inn has many amenities including the pool and hot tub which really sets the hotel apart from others I would recommend this hotel to anyone staying in London or near. Perfect place for couples to go and relax as well as groups looking to have a quick getaway!

"Medical stay"
nik21hummell, 21 Décembre 2021

We have stayed in this hotel for years, for early morning appointments for my son at Victoria hospital. They always offer a rate (very fair rate) for hospital stays, the staff is always friendly and helpful, and the hotel is always very clean bright and comfy. My son loves the pool and arcade. The hospital is very close and hotel also offers us a shuttle. We will continue to stay here.

"Timing is Everything"
BT-Traveller, 17 Décembre 2021

Just came back from an overnight stay. Hotel as usual very clean and well maintained. This time the pool AND hot tub were open. Covid protocols in place with masking. Because midweek, there were maybe 5-6 people using entire pool area the two times we used the facilities. Full tropical setting with 3-4 new palm trees. Water slide was not open. Rooms were great as usual except for the mattress, kind of dipped in middle and uncomfortable sleep. Other than that, no complaints. Would recommend to all.

"Hospital visit"
DanM5466, 15 Décembre 2021

You are a hotel with a big heart. Because i was offering support at the hospital i got a special rate! Your hotel is beautiful. The pool and waterfalls are loveky. Your rooms so clean and perfect and the people who welcome you at front desk were also lovely. Your hotel gave my friends a sanctuary to come back to after a hard day at the hospital! You are to be congratulated on your compassion and your wonderful hotel! The Lamplighter is truly a perfect name for you. I have travelled the world and will look for your hotel wherever i go! Ps Jason is a treasured employee or should be

"Family stat"
lclarridge, 13 Décembre 2021

Overall it was good. The room was hot even though it said 60F, and would not go any lower. There were ants in the bathroom, and I was put in a noisy hallway. But you can't beat the pool and atrium view. Shelly's is also awesome.

"Thanks for getting my husband fired!"
Conniebeachprincess, 08 Décembre 2021

Great hotel; beautiful pool and the restaurant is great. A nasty guest got my husband fired because there were several unattended children playing in the hallways all day and he worked nights. Wow! Otherwise it's a good hotel - leave the staff alone and don't look for freebies. It's wrong to do so and it can cost someone their job.

"Great hotel"
V2846ILdianam, 08 Décembre 2021

I'd recommend this hotel to anyone staying in the London area. The staff here are helpful, friendly and will go the extra mile to make your stay the best. Covid protocols are enforced which makes me feel safe and secure in using the facilities, if I chose to.

"Staff found excuses to not help"
danymalley, 05 Décembre 2021

We were there for my brother in laws funeral, there was also players from a hockey tournament there at the same time. Kids were running around, playing hockey in the halls and making a ton of noise during the afternoon and even until 1am, we had 2 small children trying to sleep, along with my wife and I. We called front desk multiple times to deal with it as it was unacceptable. Eventually when they finally sent security to deal with it, he told my wife "i don't know what you expect me to do ma'am it's hockey season. " This was absolutely unbelievable and we had to deal with the kids and their parents multiple times to finally get them to be quiet and stop partying in the halls. I have stayed here many times in the last year and have brought my family there for no reason at all simply a night it of the house from burlington. I will never do this again, unless the hotel somehow finds a way to remedy itself from this. My in laws also stayed there and dealt with the same issues. Nobody in our family got any sleep the night after our brothers visitation and before his funeral.

"Totally Recommend"
K S, 03 Décembre 2021

Robert at the front desk was amazing! Friendly, professional, courteous and compassionate. Checked us in quickly and provided us with everything we needed. We had breakfast and our server (I wish I remembered her name), short brown hair, was amazing! She made sure we had a pleasant experience and the right meal.

"Oasis in the city"
mirimordas, 02 Décembre 2021

Always an excellent experience. I always feel like I'm on a mini vacation in Florida. Love all the real palm trees and plants around the pool. Rooms are always clean and comfortable. Highly recommend!

"excellent hotel"
dbpaul2021, 26 Novembre 2021

staff to be complimented on cleaning efforts. entire hotel was spotless and constantly being wiped down and sterlized at all major touch points and more. staff extremely pleasant, professional and helpful

"I love this hotel, I will stay nowhere else when in London"
Quest701646, 18 Novembre 2021

Beautiful hotel. The pool is spectacular and the rooms overlooking the pool are our favourite. The staff is exceptional. Helpful, polite and caring. We were staying there to visit the hospital across the street which in itself is very stressful, but this hotel made our trip so nice.

"Great for families"
CO519, 15 Novembre 2021

This is a great place to stay for families, but I would not recommend it for anyone who is looking for a quiet, relaxing atmosphere. The swimming pool is always busy, with kids playing and splashing. There was a hockey tournament group staying there at the same time as us, with many kids running around (including outside the rooms at night). This was fine for us, since we also have kids and are used to the noise, but others might find it annoying. Beds were very comfortable. Breakfast at Shelby's was delicious, with generous portions.

"Amazing Stay"
Missnanner11, 02 Novembre 2021

We had to stay in London due to health issues and the best Western just made one part of the trip easier. It was easy to call and make a reservation. The restaurant was delicious. The staff are super nice. The room was gorgeous and comfortable. Huge bed, lots of space. Mini fridge as we brought some bottled water. Just overall great. We'll be coming back soon.

"Beautiful Hotel, Pretty Good Experience Overall"
cheriwalpole, 29 Octobre 2021

Our family stayed here for a mini getaway and were impressed with the overall facility. Wish we had known the waterslide was broken, but glad pool was open! A/C problems in room were dealt with quickly

"Birthday Party"
mullen24, 26 Octobre 2021

We met with family for the weekend to celebrate my grandsons 8th birthday. We were disappointed we were not told the waterslide and hot tub would be closed or that there was a wedding during Saturday afternoon and the pool would be closed.

"Bugs and Hairs"
stephanieDeMoran, 23 Octobre 2021

This was our first 1 night get away in a decade. In the middle of the night my husband was woken with a bug crawling on him in the bed. Although they have every right to make their way indoors, my husband started looking around the sheets to see if there were more. He found a ton of little hairs left in the sheets. He spoke to reception but they said the manager wasn't in. They didn't even offer new sheets. Instead, she said she could come look for more buga for husband declined because it felt strange. We missed breakfast by sleeping in after being up half the night dealing with the bed issues and nothing was provided in-lieu. Overall not worth the money and dirty. Won't be returning. What a disappointment.

"So disappointed"
michellekA166PZ, 22 Octobre 2021

This place has been the greatest in the past, and I hope one day we will have a great experience again. The pool is mismanaged, there's angry people waiting for the pool along the sides staring down everyone in the pool. They gave us wrong information leading us to lose our spots all the while they said we are a go for our time slot. Didnt get any help at all. It was just an oh well type of answer from management. If that wasn't annoying enough, I had to realize the hard way housekeeping didn't fill up the dispensers in the shower. Making me wonder what the cleaning policies really are, if a housekeeper properly cleaned that shower , I'm sure they would have noticed the empty dispenser. This is during a pandemic, I shouldn't be wondering if things are getting cleaned, it should be obvious.

"Great Getaway!"
sharkfin, 21 Octobre 2021

We actually live 5 minutes away from this hotel property, but through Covid, we have made this our getaway/break destination. The hotel follows health and safety protocols, and we feel very safe. The pool is pristine and they limit the amount of people who are in at a time, so you can social distance. Restaurant is good too. Rooms are nice.

anastasiatsmith, 11 Octobre 2021

This hotel has always been our favorite in the area as the price is reasonable, the pool is AMAZING and the rooms are comfortable. This time around, we ran into a pretty serious medical issue and had to to go the hospital across the street. The staff at the front was so accommodating, giving us one less thing to worry about. They did everything in their power to make a stressful and depressing situation comfortable and allowed us to focus on the worries of the health of my family instead of getting out on time. I will never stay anywhere else in London. Best Western Lamplighter is the best! Comfortable rooms, an amazing pool and they don't gouge you on price.

"Lovely Hotel"
Auroratravellers, 09 Octobre 2021

Beautiful large room and very clean. I was impressed with the large indoor pool with real palm trees and a frosted glass ceiling. Friendly and competent lifeguards. Incredibly well-kept property. I would definitely return The next time I am in London.

"Coolest Pool in a hotel!"
Vacation63232362471, 04 Octobre 2021

Our family and friends loved our visit to the hotel. Very clean, great price, comfortable rooms and beds. The coolest pool inside a hotel that I've ever seen. All the staff were friendly and polite. The kids (ages 9-16) loved their pool time, multiple times each day, and loved exploring the atrium and fish pond. The hotel room doors open into an alcove so no traffic noise from the main hallway. We had a balcony overlooking the indoor pool so the grown ups could sit and chat after the children went to bed. Loved the 4 queen size pillows on each bed. There was a sink and makeup area separate from the bathroom which is great. Lots of parking near the entrances to each side of the hotel.

"I had better at Best Western"
865max, 22 Septembre 2021

I got cheated by being given an an expensive room. Clerk said that the less expensive rooms were given out, as the posting lot was excessively empty! And then we were cheated even more on the discount when applied!

"Excellent stay.. take a room with pool view"
therivs, 15 Septembre 2021

Took a little getaway trip to London and chose this hotel. Excellent reception as I had booked through Expedia and had a room in the west wing. I noticed they had rooms overlooking the pool and the manager came over and set us up. Only $10 more than what I had booked. Room was nice and clean and the view of the atrium and pool was great. Strong wifi in the room and each bed had 4 pillows of different firmness. We had a nice breakfast in the attached restaurant.. would of been nice to be included in the stay. All staff were very friendly and would recommend this place to stay.

"London hotel"
Michael S, 15 Septembre 2021

Tried this hotel complex was very nice needed a few upgrades but overall would recommend this hotel found it was quiet at night and centrally located minutes off the highway but not near the highway and the way the hotel is designed I heard absolutely no road noise a definite would stay again

"Best hotel in London!"
lg28h2end, 12 Septembre 2021

The rooms are huge and incredibly clean. The hotel itself was amazing with a pool area like no other. Attached restaurant was very good. Front desk staff went out of their way to make my stay a great one.

"super cool hotel"
mojitolover S, 09 Septembre 2021

we stayed for one night. Everything was amazing. It felt like being at a resort. The rooms were clean, check in was easy. The slide was not open in the pool area when we were there. We were able to use the pool you just had to book a 45 min time slot Would love to come again when everything is fully opened in the pool area

"A Comfortable Stay"
suzsem2021, 02 Septembre 2021

Stay was very comfortable. Met my needs. Staff was friendly and welcoming. Restaurant was decent. Towels were not the best - very scratchy. Other than that, the stay was just fine. Close to amenities, pool looked fantastic, kids would love it!!

"Would have been a 5 with a better restaurant experience."
Mlromyn, 02 Septembre 2021

The front desk staff were great. The room was well prepared and exactly what we reserved. The only downside to our stay was our experience at the hotels restaurant. Unfortunately, the service was very slow and the food was only lukewarm when we finally got it. This may have been due to a short staff situation but if it was, sadly, it fell on our first day. We didn't take the chance of eating there again during our stay to see if it was a one off situation.

"Back at Last!"
Kim L, 01 Septembre 2021

It has been over two years since our last visit to this wonderful hotel (thanks to the Pandemic) and it was just as nice as it was before! The room was very clean, the cleaning staff was very helpful, and as always the front desk staff was great and very accommodating. Book your pool times as soon as you can though because the swims are for forty-five minutes a time slot (they need fifteen minutes in between swim times to clean) because they fill up quickly.

"Amazing stay!"
shangirl123, 29 Août 2021

I only stayed for one night after a wedding, and I booked a room that was super fancy, simply for the sake that I would probably never need to stay over in London, ON again since it's pretty close to home. The room super exceeded my expectations, as the pictures for the room are so vague. I wasn't sure what to expect, but it was beautiful! I booked a room with a jacuzzi since the hot tub isn't open because of COVID, and I would say it was worth the price. If that's something you are REALLY wanting, like I was, I would say BOOK A ROOM WITH A JACUZZI. The had so many toiletries available, as well as bath robes. The little details of the room, such as the toilet paper being folded, just made the room so homey! The room was also super clean and that made me feel great about my stay, especially with COVID.

"BEST Best Western EVER"
kellyroy59, 23 Août 2021

The Lamplighter Inn in London Ontario by far is one of the most pleasant places to stay! Super clean, beautiful rooms, excellent food with room service! If you are thinking about it all I can say is BOOK IT!!

"Great Experience!!"
maravello27, 23 Août 2021

Just this past weekend my family and I spent a night at this hotel and our experience was just great!! Highly recommend this hotel to everyone especially family's the pool was a great experience too!!

gmanichols5, 20 Août 2021

Excellent place to have a quiet and relaxing getaway. Close to shopping and other entertainment with a good restaurant and other restaurants nearby. Very clean and the pool area is well kept.The rooms are well laid out and contain all necessities and more. My daughter and I really enjoyed our stay as always

"Great place"
U5176EKmelaniet, 18 Août 2021

Despite covid things we liked, the rooms were clean, beds comfortable pillows great. I loved that you had to make an appointment for the pool. We watched them sanitize all touch points between guests. The restaurant was great, food was such big portions no way you could ever finish them. A child forgot her toothbrush, no problem. Front desk had ones for free. Worth every penny. Ya we could have stayed places cheaper, but this hotel I will always bring my children to. Worth noting, close to the hospital. So expect sirens to the hospital and the occasional helicopter.

"Fun Family Getaway"
anniebee335, 18 Août 2021

The Lamplighter Inn is such a fun place to stay for our family. Even with COVID the stay is very enjoyable with the pool being opened and it is close drive to every activity we wanted to do. We will for sure be going here again.

"Great Hotel we will be back!"
806nt, 18 Août 2021

Hotel staff is very friendly and accommodating. We originally were going to stay in a regular room but I requested a change to stay in a room that faces the atrium pool area. There was only one room left which was behind the water slide so you can't see each room perfectly but it was still good enough for us especially with the last minute change. We really enjoyed the access directly to the pool area from our hotel room! Because of covid-19 you have to book your 45 minute swims with the lifeguard we booked three separate times our child had a blast swimming. Atrium pool area is absolutely beautiful with real plants real palm trees it is very well maintained and very clean. The washroom facilities by the pool are very clean also. Unfortunately during our stay the water slide and hot tub were not available but it did not put a damper on how much fun we had swimming. The atrium has a gorgeous huge Skylight as a sun peers in while you swim and it's lit up beautifully at night for night swims. No drinking or eating is permitted near pool but, if you have a balcony you can enjoy at your room balcony while people watching at the pool. All the kids seem to enjoy the cool waterfall at the pool. Our hotel room was very clean and very comfortable plenty of hot water for your shower the beds are amazingly comfortable with copious amounts of large body style pillows. In the shower there is a little pump station for shampoo conditioner and body wash for convenience and extra little shampoos and lotions all around the bathroom as well. The only thing missing is a clothesline or a hook to hang your wet bathing suits on. Ladies I must tell you the blow dryer in this room was amazing there's nothing worse than having some small garbage blow dryer on the wall that doesn't work this one was fantastic!! A good quality blow dryer LOL we have long hair in this family so this is something that is a must. All of the towels and bed linens smell absolutely fresh and are impeccable. There is a great size fridge in the room and they did say if you need a microwave, you can request it. The hotel lobby and hallways are renovated and beautiful looking. We did have dinner at Shelly's restaurant which is located inside the hotel it was a nice convenience. We only had burgers but they were good our child had a Kids meal which was cute it came with ice cream and a drink. I have heard that the food is good at this restaurant though. The only thing I was disappointed about is the sign out front says they have fish tacos and a burger/side and beer special. Only to find out in the restaurant that special is only on Mondays is something we were looking forward to. The sign should be updated to show the day of the week for the food specials. The waitress who was actually the bartender didn't know anything about the burger side and beverage special that was on the sign out front then she asked the chef about the Taco special and unfortunately they did not accommodate the fish taco request that is not on the menu. Not the end of the world did not affect our stay. We stayed in room 141 on August 17 for 1 night. We wish we would've booked two nights. There are some rooms that have balconies facing the pool atrium area but you cannot access the pool from that area. Our room is #141 on ground level facing the waterside ( not a perfect view, but it was a last minute change) and rock formation and our sliding Hotel door goes right out to the pool area. I think it is best to book through the hotel so they can direct you to the right wing to book in If you wanted the Atrium view. Because of social distancing in covid-19 you have to go down some stairs the lifeguard area to sign in for swimming (easy to do) and then when you exit the pool you have to leave your towels at the pool area so for parents out there I say just bring a little robe for your kids so they don't get chili when they leave the pool area. The only thing we found a little tricky was getting around the hotel because there are so many different little wings. Again back to the comfortable beds I don't want to leave because it's so comfortable. This would be a great family stay or even during the cold Winters somewhere to get away. We will definitely be back!

"BestWesternPlus Lamplighter London Ontario"
JohnLittleXYZ, 10 Août 2021

Front desk was very helpful and understanding regarding my medical condition and purpose of visit, accompanied by family. Bathroom layout was a bit odd. Toilet was small. Lighting was a bit too dark in the anteroom/sitting room. Two TVs were a nice touch. Air conditioning was not operating in top shape. In-house restaurant was excellent. Hotel was on a main north-south road (Wellington) and many restaurants and other businesses were situated all along this road. I was only about 15 minutes south of University Hospital.

"Family weekend"
johnfF7264GA, 09 Août 2021

I had reserved a suite for a family of five 4 weeks before we were going to be in the area and as I was checking in they gave me a small room that did not sleep 5 people comfortably. When I asked about my room that I had reserved they said they were full for the weekend and didn't even give an explanation on how I could not get the room I had reserved 4 weeks prior

cassandraritchie, 09 Août 2021

An absolute amazing stay. Team went above and beyond all expectations. Clean and comfortable beds. Best pillows EVER! I will definitely be back. Without kids next time. Thanks again team your amazing.

"Great stay, great value"
angelsaboveme1, 03 Août 2021

We enjoyed our stay, wish we could of stayed longer, the room was great, pool was great even though we couldn't use hot tub or water slide. It was in a great area to get to alot of things that we wanted to do.

"Wonderful Anniversary experience"
mh01t11, 30 Juillet 2021

We booked this hotel for our anniversary in hopes that it would have a resort style feel and accommodations. I'm happy to say it did not disappoint us in the least. We had a fabulous time in and around the hotel grounds and local area. The covid cleanliness standards were highly adhered to and we personally witness the wiping and sanitizing of touch surfaces throughout the hotel. The pool experience was excellent. From the accommodating am and pm schedules, with standby times alloted for guests who liked extra pool time to the wonderful staff who ensured our experience was enjoyable. They closed the pool every 45 minutes to sanitize the entire pool area, equipment and touch surfaces, which pleased us that they really do comply and take seriously all health and safety standards for their guests. We had a wonderful guest experience and inadvertently met the owner while waiting to be seated at their restaurant called Shelly's. He approached us to ask if we had been helped yet. He was genuinely concerned with our experience and we thought that was quite nice of him to stop before leaving for the day and ask. We definitely will be booking this hotel again very soon.

"Very pleasant stay"
Idanbenadam, 29 Juillet 2021

The hotel was very clean and staff were polite and professional. Too bad the slide is at the pool is still closed, but the pool is great and the entry well managed, not too busy. Overall positive experience and we are planning to return in the winter.

"Fantastic atrium side room"
Michelle L, 26 Juillet 2021

The room was spacious and clean. The balcony was awesome, we had a great view of the pool area and it gave the night away a resort feel. The large fridge in the room was a nice to change to the small fridges you usually find in hotel rooms.

"Great Upscale Experience"
BikerKitty, 26 Juillet 2021

We always have an amazing time at the Lamplighter Inn. It's a great family escape, with the pool, water slide, and games area. It is also a nice romantic getaway destination, with lots of great jacuzzi tub and fireplace rooms.

"Amazing Hotel!!"
jamesward2021, 19 Juillet 2021

My son and I spent two days at the Best Western and are already planning our return trip. The pool is amazing and we are looking forward to them opening the slide. Staff were all very friendly and especially Sam at the pool, he was extremely helpful and friendly. Overall, a great stay, only issue was dinner from the onsite restaurant. Ordered room service and the food was absolutely atrocious, almost inedible, and crazy expensive. We will not be eating there again so it does not affect our next stay. It is a very well run hotel and I completely recommend it for a family vacation.

"Always enjoy best western hotels"
ashleypinsonneault, 12 Juillet 2021

Always satisfied with cleanliness and customer service. Shelley's Restaurant never disappoints. Enjoy their breakfast. Love the atmosphere in the atrium. Love how there's multiple entrances other then the main lobby.

"london ontario hotel"
chris o, 01 Juillet 2021

This hotel is like having a florida vacation in ontario with all the real palm trees and beautiful pool and retractable roof. The staff are all friendly and the hotel manager is out of this world with being helpful when needed

"Probably the best hotel in London, Ont"
keyeslaw, 30 Juin 2021

It has a huge swimming pool in the atrium with palm trees and water slide. It s great for kids, unfortunately due to covid the pool was closed when I was there. I had an atrium view room with a balcony. The property has a large parking lot, a nice on site restaurant and another one within walking distance. My room was clean and comfortable however a little outdated, which didn't bother me but some picky people would whine. My suite was a little over $125.00 which was a bargain.

"Excellent Stay"
Cuppy94, 26 Juin 2021

Another Excellent stay at this hotel. I am very pleased with the cleanliness of this hotel, there was always staff that were cleaning the main areas. Room was very clean as well, bed was comfortable and Internet worked very good too.

"Best Value in the Area!"
anastasiatsmith, 14 Juin 2021

We love the pool at this location! The rooms are generally clean and comfortable. The food isn't terrible either. I don't think there's a better place to stay in London! The location is convenient and the staff is friendly. This is our home away from home.

"Very good hotel"
schmidklaus, 07 Juin 2021

This is our go-to hotel when in London, ON. We stay here at least once a year. The stay this time was a bit disappointing through no fault of the hotel's - it was the Covid regulations that killed access to facilities we normally enjoy.

"A great stay"
annedenman01, 02 Juin 2021

Staff at the hotel went that extra mile to help us deal with the complexities of a hospital stay. the food was amazing, the flexibility of service was very helpful. The room size and decor /layout suited our needs.

"Amazing staff and beautiful atrium view!"
annacoll, 29 Mai 2021

My father had to have cancer surgery and his surgery was early morning. With covid stay at home orders we could not go into hospital and did not know what to do (my mother is 79). So we went to hotel at 9:30 am and they amazingly gave us early check in - for that we are so grateful! They also gave us late check out and there was no extra charge! Hotel was spotless and we had booked an atrium view - so worth it!! Even though we couldn't use pool it was so beautiful to sit on balcony and enjoy the view. Our stay was just perfect - all employees very helpful and kind thank you!

"Hotel stay"
jbergeron60, 16 Mai 2021

Hotel was clean. Beautiful atrium area with waterfalls and a pool, although with COVID the pool and restaurant were closed. Room service was available. Staff very friendly and helpful. Would recommend this Hotel!

"Excellent place to stay"
munro71368, 09 Mai 2021

We enjoyed are mini 2 night vacation while we where getting are 3 bedrooms painted in our house. The front desk check in was easy and staff where friendly . The rooms where clean . The only thing we hope next time when we stay that the pool will be open .

"Excellent stay"
Wendy G, 05 Mai 2021

Needed to use the hotel for an overnight stay as had an early morning appt at the hospital nearby. So impressed with the lovely room, Exceptional cleaning procedures, beautiful overall appearance of the hotel, and beautiful pool area. Unfortunately due to Covid, the extra amenities were not open, but it is obvious that would be really enjoyable. Kind, courteous, efficient staff, super quiet in the room. Bed very comfortable. All in all, very nice stay. Highly recommend.

"Great Escape!"
MushuMomma, 28 Avril 2021

I can't say enough about this property and its team! Booked in for a three nights and added a fourth. Our family had been here over 20 years ago, so I was a bit concerned of what I would find, but I was shocked and delighted to find it looking fresh, new and really lovely...not dated at all! My stay brought back great family memories. If you're looking for a getaway, family or otherwise, this is the place for you. If you are in town for hospital stays and visits, this hotel will lift you spirits. You cannot beat the tropical paradise feeling of the Atrium (palm trees and waterfalls), the helpful and friendly staff, delicious restaurant or the diligent safety protocols this place has to offer. This was always our family's winter go-to spot, but trust me, it's great any time of the year, no matter the reason you find yourself in London! Enjoy!

"Decent hotel"
Kaytastiic, 22 Avril 2021

Staying here for work. Working midnights and the room next to me was very loud, front desk promptly moved me to a quieter section of the hotel! Perfect. No issues at all, everyone very friendly and accommodating. Been ordering room service. Food is delicious and beds are comfortable, fluffy pillows and lots of blankets which I like. TV selection could be better. The bathroom has a shower and a tub! Wish I could use the pool and other facilities because I have a nice view from my room, but everything is closed because of the shutdown. Plan on coming back with my family to enjoy the hotel to the fullest, whenever possible.

"Short Stay"
northerncall3, 20 Avril 2021

I was in London for a medical procedure and I cannot say enough about the staff.....This staff was exceptional and exceeded my greatest expectations. The staff were caring, patient, helpful and most importantly, were professional. I would highly recommend the Lamplighter Inn.....And a huge thank you to all the staff during my short visit!!!

staceydukes, 17 Avril 2021

This hotel was very comfortable and clean. Nice feature of the room is the separate sink area was a nice feature. Staff very friendly and the pool area is beautiful. The food at the restaurant within the hotel was very tasty and the service was very quick.

"Legendary Hospitality "
Andygirl78, 08 Avril 2021

Whether staying during the pandemic or during the best of times, this hotel consistently delivers a getaway experience. Pristine cleanliness, crisp linens, warm customer service, and perfect in-room dining, The Best Western Lamplighter Inn set the bar extremely high before COVID, and since then they have doubled down on precautions and safety measures, making for a very confident and enjoyable guest experience. From reservation to check-out, the staff here treat hotel guests as though they are personal guests of their own. I want to acknowledge Ken and Justin for consistently exceeding expectations. This hotel offers great value for your vacation dollar, and makes an overnight feel like a true get away even if you don't leave town.

"Great Stay at the Best Western Lamplighter(London, On)"
Diane R, 04 Avril 2021

My granddaughter has been bugging us about wanting to go swimming-We called the Lamplighter asking if the pool was open, they advised us yes but by appointment only-which worked out perfect. The hotel is very clean-always someone cleaning the stairs rails and glass-The rooms are very clean, no smells-they only have what you need in the room. Super awesome staff

"Best hotel in London"
christinebhowes, 31 Mars 2021

Always an amazing experience at this hotel. Super friendly and helpful staff. Really nice, clean rooms. Amazing atrium and pool. Perfect for families. We love staying here, it's like a little vacation away.

"great night"
lovethefood197, 29 Mars 2021

Love this hotel and the pool. Room service was an awesome option. The rooms are very dark with with drawn curtains and we slept in. That was awesome. The staff made sure we had two room beside each other as we wanted the kids to have their own fun.

"Home away from home"
celittle2021, 10 Mars 2021

Having a sick child is hard enough on the easy days so when we have to be away from home for medical appts we are beyond grateful accommodations where we feel safe given the current times. We ❤️ BWLL.

"A definite must stay!"
stephanierP4926VD, 07 Mars 2021

We stayed in one of the King Suites with a balcony overlooking the atrium. It was beautiful. The sounds of the waterfall, watching the fish in the pond and the warm air made us feel like we were away on vacation somewhere tropical. At night the pool and atrium were all light up filling the air with calm serenity. We absolutely cannot wait to visit again. The room and hotel was very clean! There was no musty smell and we could see someone sanitizing everywhere we went. From the front counter at check-in, to the railings and plant pots in the atrium to hallways. The bed was super comfortable with very fluffy pillows. There were 4 pillows on the bed plus extras packaged, ready to use in the drawers along with an extra blanket if we required it for the sofa bed. This is by far one of our favourite hotels we have ever stayed at. Clean, friendly and a welcoming environment. We were told by the front counter employee, Justin that they open the roof of the atrium in the summertime. We will definitely be back to experience the atrium while gazing at the stars! Thank you, Lamp Lighter Inn for a remarkable experience!

Lononian, 06 Mars 2021

I would recommend this hotel to anyone. The pool area is relaxing and the kids had a great time, even enjoyed the jetted tub in their room. The cleanliness, service, friendly staff and the atmosphere are why I stay.

"Great stay"
rikwoods, 03 Mars 2021

Staff amazing and very helpful. Love the pool. Could be a slightly bit warmer. Look forward to the hot tub opening up .we tell our friends about the great times we have. We have not tried the food there but will next time.

"Work or relaxation TheLamplighter fits the bill"
christinesclothe2021, 28 Février 2021

We had a balcony facing the pool so it felt like we were in the tropics. The bed and pillows were super comfy. The room was clean Everything was being cleaned to meet protocol. Overall a lovely experience and affordable

"Great location, amenities, services & staff"
georgewilliams2021, 25 Février 2021

We stay @ this hotel to use the pool for the kids during Covid-19 as all other activities for children in our cities currently shutdown. Of particular one staff member (Lifeguard Sam) has been able to provide exceptional customer service while maintaining Covid-19 protocol keeping the wife, kids & myself happy & having fun. Cleanly environment, great atmosphere. Wouldn't suggest any other hotel in the city of London.

"Good place for the kids if the pool is open"
locolione, 17 Février 2021

The atrium and the pool area is really good for the kids especially in the winter time. Very warm indoors overall which helps to forget about the snow storm outside. Found hair that was clearly not mine in the sheets and the jacuzzi, the kind that makes you gag. Rooms are nice but starting to show there age.

"Great place for families"
jennbendig, 09 Février 2021

Very clean, friendly staff and affordable rate. All staff followed covid sanitizing cleaning schedules and the hotel was extremely clean. Pool closed due to pandemic but still kept up and looked wonderful!

"Amazing pool facility"
thomascX8203TV, 29 Décembre 2020

The lamplighter Inn is a hidden gem in London and surrounding area. The pool area is resort quality with a water slide, water falls, pool, surrounding gardens, palm trees, waterfall that flows into a koi pond. The rooms are all spacious with very comfortable beds. Some rooms face the interior with the sunroof and pool area which is nice. The on-site restaurant is good quality and it provides the hotel room service as well. Definitely worth a stay.

"Clean, safe and beautiful"
Sightsee60664392460, 27 Décembre 2020

I have stayed at the Lamplighter many times. It has been a Christmas tradition for the past 6 years. This was the first time staying during a pandemic. Even though the hot tub and water slide were closed and there was no room service, it was still a great stay! The staff was working hard to keep everything clean and sanitized and the service was super - as usual.

"Family Visit"
Gary W, 19 Décembre 2020

We have stayed at the Best Western Lamplighter in the past and always find the facility and staff to be great. Did not use the pool facility this time but we know it is one of the best. During these times they go beyond what's required to make you feel welcome and safe.

"A previously hidden treasure"
Nomad27676864481, 15 Décembre 2020

From the helpful and cordial check in/out staff, to the beautiful room, to the nicest pool we've found in our many hotel stays, this hotel (twice visited in 3 weeks) is our pick of all times. Only thing missing was palm trees, sandy beaches, and constant 88 degree climate outside!

"great experience"
tom m, 14 Décembre 2020

just wanted to get away for a night with our grand daughter. entire staff was great and pool staff did a great job to get us an enjoyable experience. the pool was sanitized every hour and physical distancing was easy

"Waterslide Fun"
Lisa B, 07 Décembre 2020

I stayed with my daughter one night as she had a skate competition early the next day. The staff were really friendly and the room was amazing! I booked late and had to book a suite, it was pretty pricey, but the room was really nice! I didn't like that it was close to the corridor, so it was pretty loud most of the night. It seems like people were coming in and out the whole night. The pool and waterslide area was perfect and the restaurant attached was delicious.

"Clean hotel, friendly staff"
erinboyle1, 05 Décembre 2020

I stayed here with my daughter for an upcoming hospital visit. Staff was very friendly and helpful, and the room was very clean with great amenities. I wish we would have been able to take advantage of the pool or restaurant, but our visit was pretty short. Definitely looking forward to coming back with the rest of the family.

"Great hotel"
josephineb278, 27 Novembre 2020

The staff were friendly from checking in to checking out. The rooms were beautifully cleaned. The beds were so comfortable. We needed a few things that we forgot to bring and they helped us out. You could see workers going around the hotel doing Pandemic cleaning continuously all day. We didn't use the pool. This is the place to go in London, Ontario

"Birthday vacation"
jarkabrown, 24 Novembre 2020

This place is family friendly. Staff made us feel welcome and safe. Food was wonderful. Beautiful decorated. We felt we were definitely someplace special. We had a wonderful weekend. We will come back again.

"Lamplighter Inn, London"
alan90210916, 23 Novembre 2020

Excellent property with an astounding indoor water park / pool. Handy location just off Hwy 401. Cleanliness and room design / corridor architecture was above average. Front desk staff were particularly courteous and helpful.

"The Fletchers from Brantford"
brantfordcharlie, 16 Novembre 2020

This is another of our 'go to' Best Western Hotels,when we visit London.We wouldn't stay anywhere else.Its central for everything and we love having a restaurant right there on site.Friendly staff and very helpful.Housekeeping are doing an amazing job of keeping the rooms clean and sanitized for guests.Thank you,once again, Lamplighter!

"Great Staycation"
alanc00mbs, 16 Novembre 2020

My family and I were told about London, Ontario's "Stay a Little Longer" promotion which got us a second night free. It was a lot of fun! I felt safe throughout the building. Our room was really nice. Shelly's restaurant had some great breakfast food, we hit up a local burger place for lunch, had a hike nearby, and ordered in while watching TV for dinner. The pool was obviously the highlight for the kids. We were able to book 2 45 minute sessions a day (COVID protocols were in place to limit the amount of people in the pool).

"Very impressed."
Y2534IPmichellem, 15 Novembre 2020

The room was amazing. Jacuzzi tub & separate shower. My husband loved the seat in the shower. Beautiful renovation to the whole building. Dinner in the restaurant that night was very good. Generous portions. We took our dessert back to our room. Social distancing was in effect. There weren't many people in the restaurant so we got a small room to ourselves.

"Very nice place"
Chrism52014, 10 Novembre 2020

We had an atrium room with a patio. Very nice. Room was clean and in good repair. We stayed during the COVID pandemic. The hotel has taken great steps to keep every one safe. Staff do not enter your room. Supplies are brought to the room when you need them- in a plastic bag

"Very pleased"
DBoneham, 01 Novembre 2020

Necessary, last minute travel. This location was perfect, room was clean, quiet and comfortable. Food in restaurant was excellent. Staff was extremely friendly, attentive and very professional. Would stay there again.

"Great Stay at the BW Lamplighter Inn!"
Terry B, 26 Octobre 2020

I enjoyed my 3 night stay at the BW Lamplighter Inn, in London, ON recently. I stayed in the 1 Queen bed suite, which was an excellent choice for me. A perfect set up with the desk and outlets for my laptop and the couch was very comfortable for tv watching. The bathroom had a beautiful step in shower with a seat and a full size tub too. Lots of plug ins and USB outlets, mirrors, amenities etc. All in all great stay!

"Very accommodating"
bevhenry2020, 26 Octobre 2020

Had surgery at St Joseph Health Care, my wife stayed here then I spent the night following my surgery. The staff could not have treated us better including the manager helping us with a wheelchair and pushing me all the way to our car the next morning. Very clean rooms and very caring and accommodating staff.

"My Honeymoon at Lamplighter Inn"
carolineyull, 23 Septembre 2020

Very nice hotel and I loved the room I was in. The bed was soooo comfortable and I loved that it as a split level room. We had a patio door that looked down at the pool and you could walk right out into the atrium, The staff are friendly and efficient.

"BW Lamplighter London ON"
traulsen, 18 Septembre 2020

Great place. Nice pool, efficient staff. Clean and bright. Only negative (if you can call it a negative) .....we ordered breakfast: Belgian waffle (huge!) and pancakes (huge!) and they were too big!!!

"Cleanest Hotel"
monicalotz, 17 Septembre 2020

This is a beautiful hotel, as a Best Western, probably one of the nicest i've stayed in. Beautiful atrium with pool surrounded by balconied rooms. The thing that really stood out for me is the level of cleanliness, very clean rooms and common areas. Wifi was a bit slow and breakfast is not included as most other BW's, but there is an on site restaurant with decent breakfast special pricing.

"Great Hotel!"
maiatroide, 09 Septembre 2020

We stayed 3 nights at this hotel and really enjoyed it. It was very clean, the staff was courteous and helpful and the atrium was beautiful. It almost felt like we were down south on vacation. We highly recommend this hotel.

"Mini Family Vacation"
dawnbE3938VJ, 30 Août 2020

This is a great family hotel ... we have stayed a few times ... this mini vacation was just my husband our grandson and myself ... things are different because of the covid virus but things are different everywhere ... upon arriving and registering with Josh who was very helpful and informative ... lots of hand sanitizing spots ... our room was clean and sanitized ... the pool schedule was great and it was not too busy so we were allowed extra swim times ... pool area was clean and sanitized every hour ... this hotel is truly very beautiful and tropical and staff were very friendly and helpful ... we will be back for another holiday Thank You Josh !!!

"Impressed on their COVID cleaning !!! room and stay was excellent!!"
PaulP5707, 25 Août 2020

room was very clean and they are extensively cleaning the rooms after you leave and then leaving them to sit for 24 hours - staff was very friendly - you have to book a pool time and there was only 20 allowed in the pool - felt safe and clean -

"End of summer stay"
69RJI, 23 Août 2020

My wife and I and our 3 boys stayed here from Aug 21 to Aug 23, 2020. Kerri was very friendly when i checked in and very professional. Our stay was awesome and enjoyed it very much. Room was very clean and also got to swim each day we were there too. The housekeeping staff was very nice and professional too. My family will definately stay again and will recommend this hotel to everyone we know. This was our second time staying at this hotel and will come back again. Close to so many different place to eat and shop at. Price was a little high but service and staff was very professional. The Irvin Family

"Perfect for Family"
AllieYEG, 18 Août 2020

Josh at check in was fantastic. Very happy with room and our stay. We had a king suite so our teenage boys had their own space which was nice. We will definitely stay again when we return to London. Close enough to nearby restaurants and shopping to walk.

"Enjoyable and relaxing stay"
stephyallen, 17 Août 2020

Quick check in and check out. The room was clean and sanitized. The only issue I had with the room is the fridge was not working properly. There was ice built up in the back and needed to be defrosted. It was not keeping the drinks cold.

"A pool with no access"
TravellingNish, 17 Août 2020

During the pandemic it is expected to have limited services. The hotel staff explain at check-in that times for the pool have to be booked. However, guest should at least have two 45mins slots. This is not true. Expect to have no access to the pool during your stay. It is open but the restrictions make it impossible to book a time to swim.

"Excellent Hotel and staff"
M9838SKmichellek, 09 Août 2020

I recently stayed at the Lamplighter Inn with my daughter and I was very impressed with everything. Everything was so clean and the staff was wonderful. We liked it so much that we have already made plans to go back again very soon.

"Pool Ok, No Hot Tub"
BT-Traveller, 09 Août 2020

Stayed here last week. Customer service excellent as usual with all the necessary COVID precautions in place. Limited facilities, no hot tub, no exercise room, however was able to make a reservation to use pool. Hotel Restuarant was open but ate outside next door at Crabby Joes. Would give hotel a 5 but for lack of amenities due to COVID. Recommend to everyone...still a great hotel.

"Great night away"
4mrmonkeysmama, 09 Août 2020

We were overall pleased with our first time stay. Check in was quick and simple. The self serve checkout was easy to follow. Our room was on the first floor atrium side. I had booked a queen suite with jetted tub. We liked how the sitting area was sunken down from the sleeping and bathroom area. The door entrance area is unique compared to a typical hotel. We found the hotel clean overall. The atrium and pool area are pretty cool. We did not utilize the pool facilities on this trip but look forward to using them on a future trip. The reason for only giving 4 stars are for 2 reasons. First, we had looked into getting an in room movie and were shocked at the $24.99 price tag. Secondly, when I turned on the jets in the tub a chunk of matted hair shot out. It was quite gross. I brought it to the front desk attention prior to our departure and am satisfied with how it was handled. Despite the hair incident we would return in the future.

"Beautiful Hotel"
lindaandmarkb, 25 Juillet 2020

Beautiful hotel, comfortable bed and quiet. Enjoyed beautiful pool area a few times (booked swim time), as well as delicious lunch, dinner and breakfast meals. Amazing TV in room too, and great view off of balcony, overlooking pool and atrium area. The bathroom was a little small, but it had a walk-in shower and also a bathtub.

"Exceeded Expectations"
Russ T, 24 Juillet 2020

Great staff!! Went out of their way to help us. Room met expectations. Food was excellent, plentiful and reasonably priced. Easy to book online and we received the type of room that I had booked. Would definitely recommend!

"Great for the kids!"
Coastal37123110495, 10 Juillet 2020

We needed a place to stay for the night as we were planning on hitting the beach the following day. A friend who lives in London recommended we check it out and let me say we were pleasantly surprised. Staff was extremely helpful, clean/modern and the pool (water slide was not open) was a huge hit. We felt we were at a resort somewhere! We plan on going back and staying a couple of days now! Highly recommended.

"Exemplary Service and COVID safety Protocols!"
TravelGodess82, 21 Juin 2020

I spent the evening at this hotel On June 20th, and upon entry was greeted with COVID-19 triage, temp testing and kind and welcoming reception of the Manager Ken and his fellow staff. The Manager accommodated our request for a specific room, offered any possible assistance he could to make our stay its finest. Most critically important, was how intensely the rooms are being sanitized. The staff is wearing head to toe PPE and doing intense cleans upon exit of each guest. As seen in the photo attached all linens and pillows are in freshly sealed garment bags and it is apparent this hotel has gone the extra mile to ensure guest safety and health in such challenging times. Highly reccomend this hotel for all reasons indicated but also as a frequent guest here, I can guarentee your stay will be consistently a good one!

scarf88, 24 Mars 2020

I would encourage all guests to acknowledge the HIGHEST degree of ammenity given rise to a very clean, accomodating property the whole staff is there to ACCOMODATE in a pleasing, respectful atmosphere , take the goodness as THE ULTIMATE EXPERIENCE

"Treated Royally"
elinorj969, 24 Mars 2020

Upon arrival they had the luggage cart ready and helped us remove suitcases from trunk and then they removed our luggage and placed them where we wanted them in the room. Requested handicap room and one was provided. They even gave me a complimentary bath no skid mat. We ate in our room instead of the restaurant for convenience The food was fantastic. Delicious and large portions. The fridge came in handy for left overs. The staff could not have treated us any more royally. They were polite, courteous, prompt and extremely helpful. There is a very large pool with an enormous waterfall at one end. The restaurant was inviting and staff was very helpful. I am coming back to London shortly and will definitely stay at this Best Western Plus Lamplighter Inn & Conference Centre. This trip was for medical tests preformed at St. Joseph's Hospital.

"Fantastic Service!"
Shelley913, 24 Mars 2020

Was so pleased with the high quality service provided by Best Western Lamplighter Inn. Was there to support a family member who needed surgery at a nearby hospital during COVID-19. The restaurant was closed but room service was available and the owner paid for all of us to have 2 quality meals a day during our entire stay there! We were so grateful and the staff were nothing but exceptional! Will definitely be staying there again!

"Best motel ever"
ceasar871, 22 Mars 2020

The staff is so friendly and courteous. The overall experience every single time we stay here has been exceptional, could not ask for better service from anywhere. My wife and I would rather come here than go even to a tropical island.

"Family Christmas Gift"
jbrickman51, 22 Mars 2020

We do this as our Christmas gift to our seven grandchildren and invite their parents to attend as well. All the staff was great from check in to check out. Everyone had a wonderful time in the pool, the slide, the games room, workout room. All very nice. Planning on year 3 in 2021.

"A nice surprise!"
tharwate2018, 16 Mars 2020

I booked this hotel for my business trip in London thinking it's like any average BW I usually go to. This was like a mini resort with nice rooms and beautiful interiors. The rooms were clean and the service I received from all the hotel staff was great. This is my new favorite hotel.

"Hilton chain has better service."
pag0mez, 09 Mars 2020

Location is great if you must be in London. Common areas are very nice. Rooms are clean but very dated, furniture appears to be 20+ years old. Service is terrible though. Staff is not overly friendly or accommodating. We requested 1 hour extra for our checkout time and were told very firmly that our request was denied. Keep in mind that our checkout date was on a Sunday in March, hardly peak season. We remained at the restaurant and I know (by checking) that our room had not been cleaned by noon, which would have been the late checkout time. We were there as part of a large group for a basketball tournament, had small children with us, and were paying $220 per night (including taxes) for a room that is hardly worth that amount. Apparently that was a discounted rate also, which I find laughable.

jeannecp55, 07 Mars 2020

this hotel was clean and well maintained from the front desk to the back door and everything in between. The staff was outstanding and our room was well maintained...we requested a walk out room by the pool and they made sure that was what we got. very very please with the hotel. it had been about 15 years since we were there and we will definately go is calle the "BEST" Western Lamplighter Inn for a very good reason.

jehdmojo, 03 Mars 2020

Our family of 10 stayed in London Ont. and the hotel and amenities were fine. At check out there was a 4% mat added to my bill.(municipal accomodation tax). This is imposed by the city, and apparently non refundable by the hotel. Had I been aware of this, it would have influenced our desicien to spend my disposable income in a place that actually wants tourists.

"Weekend getaway"
JuliaS11011, 01 Mars 2020

We only spent one night at this hotel but enjoyed it very much. Our 6 year old had a blast, especially enjoyed the tower slide and the pool. Our was overlooking the pool area, definitely worth the extra $$. We had dinner & breakfast at their adjoining restaurant, the food was very tasty and reasonably priced. We will definitely come back with more family members & friends.

"Family Day weekend"
jap272020, 20 Février 2020

Great place to get away from the cold! Fun for the kids, close to London attractions. A good place to get together with friends and family for the weekend. I recommend a room the has Direct pool level access so you sit around enjoying both your room and the pool area, so that snacks and drinks are close at hand.

"Best Best Western I've Ever Stayed At!"
cindymT1201VV, 18 Février 2020

I travel a lot for work and frequently stay at Best Western hotels. The Lamplighter is by far the nicest one I've stayed in. The atmosphere and quality of the rooms was very classy. As a platinum member I received a room upgrade - very pleased with it!

"Perfect Family Weekend"
BoardingPass160183, 18 Février 2020

We stayed at the Best Western during the Family day weekend, and we can not say enough about it. It was a truly enjoyable experience. We had 5 rooms booked for family and friends, and everyone was so nice and accommodating. This was our 4th year at this hotel, and we will certainly be back for a 5th year.

"Awesome hotel!"
jacquelinefH9451IG, 17 Février 2020

Took our kids for a mid week night away and we had a great time! Hotel is very nice inside ans super clean. Hqd a great time in the pool both days. Love the tropical theme of the pool area. Will definitely be coming back again

"Great little getaway"
try_new_things4, 17 Février 2020

We love this place we go at least once a year great little getaway for a minimal price. Pool area is amazing and the kids love the water slide, it feels like your at a resort but indoors. Can't wait to go back

"A place to stay"
gracezy_12, 11 Février 2020

We stayed 2 nights w/ my family during our short shops at outlet in London. Kids enjoy the pool and slides. Staff is amazing. Place is close to resto and mall. Clean and well organized room. I'm very particular w/ bathroom every time on my trip & this hote never dis appoint me.

"Weekend away"
rushk410, 10 Février 2020

Great hotel and value. Checking in was quick, rooms spacious and clean. Pool was a hit with the kids. Loved the convenience of the restaurant attached to the hotel. Would return to this hotel in the future.

"Outstanding Pool for quick Family Getaway"
Frankenrogers, 10 Février 2020

This was a great overnight getaway. We wanted an overnight getaway for my daughter's birthday so we came to the Lamplighter because a friend mentioned how he loved it when he went. The room was great and clean. It overlooked the pool and we could walk straight out and into the pool area through sliding doors. One thing most hotels with pools don't get right is the temperature but this hotel had it perfect. The temperature in the pool area was warm, the pool water was warm too. I never really felt like I couldn't just wade in.The pool was the most important thing for me because that was specifically why we went there and we weren't disappointed. Even the waterslide was the perfect length and thrill for my 9 year old daughter. You have to be 4' though so my 6 year old couldn't use it but she wasn't bothered by it anyway. PROS - Great pool area as mentioned above. - Room was on the 100 level so we could walk right out the living room area of the room through sliding doors and down to the pool without having to take elevators etc.It also had a little patio area outside the room for us to chill in while the kids slept or for the kids to read in the morning. - Restaurant onsite was great value for the breakfast. Our family at for $30 before tax. Kids meals were $5.99 so very appropriately priced. My wife and I got the special which was like $8 each and was large for that price. - Area around the hotel had a lot of stores etc so I could go to Starbucks in the morning in a couple of minutes. There was also a pizza place called Pizza Tonite around the corner that was decent. CONS - Not really but just things to keep in mind - I think the hotel is a popular place to stay for hockey teams and they were definitely there when we were. It was a bit busy in the pool area at times (but not too crowded) but when the team(s) had a game it emptied out. By 8p-830pthe games for the day must have been over and it got pretty rambunctious in the pool, but we had our fill so we were out by then. Anyway, just something to be mindful of. - Room. This is not a fault of the hotel at all, but again just be mindful. We booked through Hotwire, and got a room for a family. There were two beds but one bed is a pull out couch. Not a big deal as we have kids to sleep on the couch, but something to keep in mind. If you are booking through the hotel, and picking your room, this wouldn't be a surprise, but again just something to keep in mind. All in all, I would highly recommend the Lamplighter. My kids can't wait to go back and we will be telling others to come with us next time.

"Best western plus lamplightet Inn"
705aurorah, 08 Février 2020

My daughter and I stayed here the place was fun, its clean and we had a great experience. My only complaint was that the door to our room rattled whenever someone opened their door. The staff were all friendly. The room service was great and the pool!!! My daughter was a prune! The water was warm, the water was clean and clear. We will be going back next time we are in london

"An oasis getaway"
Louise H, 08 Février 2020

The Lamplight Inn offers an interior oasis that makes me feel like I've escaped to the tropics. The atrium, waterslide, lighthouse, waterfall, palm trees and lush gardens are the perfect distraction after a hectic work day to enjoy from the balcony of almost every room. Hands-down, my favourite hotel in southwest Ontario.

"Great Convention Hotel"
sharonceebee, 31 Janvier 2020

Our organization has held their convention at this venue for years, with our most recent one last week, and I wouldn't want to go anywhere else. Sales and Catering are able to accommodate our many requirements. Every staff member goes out of their way to ensure you have an exceptional event and they meet this expectation every year. With hundreds of participants and a variety of meetings and services, the Lamplighter makes it easy to ensure it all goes off without a hitch. The service and food is outstanding and it is exceptional value for the dollars spent. We are already booked for 2021!

"Best place to stay for families"
Traveler64270531292, 29 Janvier 2020

The amenities are amazing! If you book an atrium room you feel like you are in the tropics. The pool and palm trees are all lit up at night and looks absolutely stunning. The early bird special at Shelly's was spectacular. $15 for soup salad steak and dessert? Amazing. The waterslide is a light house.

"Awesome stay"
Philip C, 23 Janvier 2020

The view and atmosphere of the atrium are awesome. Friendly staff throughout. The restaurant on site is a must visit. And finally a hotel that understands that good quality pillows are a must for a good night sleep.

"Our Visit to the Lamplighter Inn"
Freedom120404, 21 Janvier 2020

If you are looking for a place to stay that children will enjoy, I would recommend this Hotel. We enjoyed the pool, the slide and the arcade. The only disappointing aspect was the quality of food of the attached restaurant.

"Excellent staycation"
Mobile762845, 20 Janvier 2020

This place was very clean and comfortable with plenty of amenities for kids. The atrium area with the pool is very inviting and relaxing. With the rooms by the pool area you don't have to be couped up within four walls you can sit outside your room

"Great hotel, amazing staff and service"
startofsomethingates, 20 Janvier 2020

This hotel is awesome. Great location in London, super clean, such friendly staff. An amazing venue as well for anything, big function, wedding etc. We can't say enough good things about it and the food is great as well.

"a nice break from -40 in calgary"
GrahamSherman, 17 Janvier 2020

flew into toronto for a conference and pulled up to the lamplighter Inn excpecting it to be like every other hotel that conferences are hosted at. but holy crap haha it's a friggin tropical oasis in there. Ken at the front desk didn't just give me a room key he pulled out this map explaining that sometimes people get lost in the hotel when they walk into the huge palm tree filled tropical atrium. It was gorgeous and a nice break from the -40 temperatures i left in calgary for this conference. I don't often take pictures of the best western im staying at to send home and brag to my wife and kids haha but at THIS hotel i did.

"We'll be back!"
88er, 16 Janvier 2020

We were very impressed with the Lamplighter Inn. We had one small complaint when we were there (not enough to keep us from staying again) and when I filled in the survey they requested once we got home, I heard back immediately from the manager - and it was not a form letter. I believe him when he said they would be investigating the problem in our room, and we very much appreciate his detailed reply to us. The hotel is beautiful, we were welcomed with sincere smiles and a sense of humour, the decor of our room was outstanding, and everything was spotlessly clean. We will be coming to London frequently in the next few months and, having tried several hotels in the Hospital area over the last couple of years, finally have found the one that will be our London home. Thank you to all of you at The Lamplighter who work so hard to make this an excellent hotel.

"Great hotel great friendly staff"
southportcontracting, 15 Janvier 2020

Over all great experience. The food at the onsite restaurant was not great. The pool and spa were amazing. Only thing I wish is that the pool/ spa had a few adult only hours as the screaming and running around by all the kids got to be a little much.

"Best Western Lamplight"
444carmelan, 09 Janvier 2020

Beautiful hotel for business or pleasure. Great pool and hot tub. Staff are friendly, helpful and funny. Lobby so pleasant to be in, restaurant (Shelley's) good food and friendly staff. Room clean, comfortable and a great size.

"Family trip"
Louise S, 03 Janvier 2020

Enjoyable night at this hotel. Took our grandkids for a swim break over Christmas. Easy parking, hotel, room and pool very clean. Room service was fast, reasonable and the food was good. Would recommend.

"Amazing stay!"
soshea84, 31 Décembre 2019

Me and my husband with our two young children really enjoyed our time here. The pool is warm and shallow and the palm trees are amazing. So pretty and made me feel like I was on a vacation to some hot destination. We went on Christmas day and it was surprisingly fairly busy but that was okay because the pool is huge! We enjoyed our breakfast at the restaurant adjacent to the hotel. It was not free but the portion sizes are huge and we couldn't even finish it all.

"Fun night away"
Jody V, 30 Décembre 2019

I brought my nephews for the night as part of their xmas gift. The boys loves the pool & slide. Nice hotel. Love that the pool stays open late & is open early. Provided lots of extra blankets & pillows at check in. No concerns on this stay, would definitely recommend.

"Excellent Staff, Excellent Pool, Excellent Location, Excellent Everything"
muktoakash, 18 Décembre 2019

We really enjoyed our stay at the Lamplighter Inn. I am a frequent traveler who usually stays in high-end hotels, and I used to avoid Best Westerns as much as possible due to a past negative experience. My stay at the Lamplighter Inn has changed that viewpoint. Their room was nice, nothing out of the ordinary. However, their amenities were first-class. In particular, their pool was one of the best that I have used at a hotel. The games room was great, and the Fitness Center was excellent. What really blew it out of the park was their service. Amazingly fast check-in, check-out and room service. More importantly, I accidentally left my blackberry in the room when I checked-out, and the front desk and housekeeping were very helpful in getting it back to me in quick time. Highly recommend.

"Excellent value, clean and friendly. Nicely appointed."
belindajunkin, 17 Décembre 2019

Visited this location for a fast business trip. I requested an early check in for 1pm and they accomodated. Hosted a small meeting in my room throughout the afternoon and then went to the restaurant for dinner. The hotel and room was clean, well appointed, nice desk, fridge, TV with HDMI plug in etc.. Very quick and friendly check out in the morning.

"Great Venue"
kellyduong, 17 Décembre 2019

I planned and attended a conference at this venue and everything went smoothly. The staff were attentive and quick at responding to all requests. The conference turned out amazing and attendees loved the venue. The rooms were also very clean and cozy. No complaints!

"Perfect stay."
andrej723, 15 Décembre 2019

Perfect stay. Room is clean and staff at reception is great. Not a first time for us to stay here. Great destination for spending a weekend. Will be definitely staying there again when opportunity presents itself.

"Great Place For Families"
ycnanb, 14 Décembre 2019

We booked a suite for our 3 grandkids, and the accommodations was perfect. Two queen size beds took care of the kids, and we used the sofa bed in the living room. The sofa bed was not comfortable by any stretch of the imagination, but was okay for one night. The pool was well maintained and the staff were on the ball. Their water slide had a height restriction, so unfortunately our one grandchild was too small to use it. It was unfortunate, but glad to see that safety was first. We ate in the restaurant in the hotel, Shelly's, the kids were very happy with their kids' meal, however, the adults were not impressed with the "early bird special". You got a lot for $14.95, salad bar, main, dessert and coffee. The soup was good, salad bar had very few topping offered, but the main was disappointing. Lesson learned, you are not going to get a good ribeye steak for that price and my husband said the liver was bland and just okay. Dessert was pretty tasty. Breakfast was good, and again the kids' menu killed it. There is so much food that the adults would not need to order, just get a coffee and eat their leftovers. Overall a great time, the kids had a blast.

"A great property for family get togethers"
dwc212019, 09 Décembre 2019

We have used this hotel for 18 years as a family get together at Christmas time. I travel extensively and found that the Lamplighter is one of the most reasonable in price but yet offers all the amenities of more expense properties. As well, all the staff are extremely polite and helpful. We will be back next year!

"great hotel"
374micheala, 06 Décembre 2019

we have used best western for years when possible and have never had a bad experience. the lamplighter in london is clean spacious and friendly. I have been here for both pleasure and business. if you're there on a thursday Shelleys all you can eat ribs is a meal to remember

"Great hotel exceptional service"
Mike P, 04 Décembre 2019

I stayed 2 nights at the BW Lamplighter. Service was fantastic. The staff are very friendly and reached out to ensure all was good with my stay. I booked through their website and when i arrived they noticed that i was a member of their rewards program and they upgraded me for less money than i had agreed to pay.

"Lamplighter Inn London Ontario"
japopa12, 28 Novembre 2019

The staff is great. When we visit, usually for medical reasons, we are given a welcoming experience. The staff is friendly and helpful. The medical discount helps and is appreciated. The pool and slide is wonderful for my son.

"Breakfast not included"
Elizabeth P, 28 Novembre 2019

This is a top drawer Best Western. Would have preferred to find a microwave in the room but apparently you can ask for one. You can purchase a Wake Up breakfast for $6.95 in Shelly's, the onsite restaurant. It is a big breakfast consisting of eggs, sausage, bacon and your choice of either toast and home fries or pancakes, slice of an orange. Other breakfast options are available at higher prices.

SFinchy1, 24 Novembre 2019

This hotel is not very handicap accessible and the staff were not very helpful in regards to it. There were doors that I couldn't go through as they were not powered. The pool staff wouldn't help me out at all.

"Great place to stay"
Tamzd5, 23 Novembre 2019

The kids loved the pool. We missed the waterside time but it was still fun. The pool atmosphere makes you feel like you are outside on a vacation. The excersie room has a view of the pool which is great! This hotel its always a great stay. The staff is always friendly.

"Great Location and Stay"
rhus1, 23 Novembre 2019

This hotel is well situated and close to many amenities. The service is excellent. Free parking and great amenities. Free WiFi Free Parking Indoor Pool with slide and hot tub. In hotel restaurant and walking distance to other amenities. ON the main "drag" in London

"Service above and beyond"
hollyberrie66, 21 Novembre 2019

A group of family members were staying at the Lamplighter while we were attending my Mom's memorial service. There were about 20 of us gathered on our first floor patio area. A couple of the Lamplighter staff (two young men) came over and offered us plates and cutlery as well as a microwave to heat up our leftovers from the memorial reception. They also brought us extra chairs and took away all of our trash at the end of the night. We were so grateful and appreciative of this gesture. Thank you!!!

"Wonderful getaway"
davemY5814IB, 20 Novembre 2019

The Best Western Lamplighter is a wonderful getaway for a night or two. The pool and hot tub area feel tropical and the rooms are elegant and fully stocked with bathroom toiletries. Shelly's Tap and Grill is great option for any meal. We were there for Mexican Monday and the breakfast is very filling and delicious, not greasy at all. Bathroom towels were al little crunchy.

"Stayed one night"
sciampa2001, 19 Novembre 2019

Stayed one night as our son had a hospital visit. It was a comfortable hotel at a good price and close to the hospital. Comfortable beds and clean. Some activities such as pool, waterslide and games room for kids. I would recommend

"Best Hotel Pool in Ontario"
Erika G, 18 Novembre 2019

The hotel is great, and the pool area is phenomenal (but hot if you aren't swimming!), but know they are very strict with their rules and don't offer a common lounge area. The restaurant on site is good and the kids meals are well priced.

"A great little family getaway in London, Ontario"
LDY82, 18 Novembre 2019

We stayed with my husband and our two young kids for a little weekend getaway. What attracted us to the hotel was the beautiful pool and atrium area. It did not disappoint. The kids had a blast. Our oldest went on the water slide numerous times. Room, pool area and hotel in general was very clean and staff were friendly. Beds and pillows were comfortable as well.

"B. Adams"
BarbaraA1152, 13 Novembre 2019

The service was fantastic and everyone was so polite and accommodating specially when had a service dog with us the beds were very comfortable, I'm glad family members rec amended it and it was close to the Victoria Hospital.

"Love the Atrium"
155004Anne, 12 Novembre 2019

Had a balcony king suite. It overlooked the atrium area. Felt like I was in Florida in the cold November weather. Great place for family for us to get together with family and friends. Wellington Street where the hotel is located is a very busy street but we never heard any road noise.

"Great Stay!"
Pathfinder325211, 12 Novembre 2019

Booking at this hotel was easy and friendly from start to finish. A great place to stay for a family event. Friendly staff and clean rooms! Remember to pack a swimsuit. Restaurant at this hotel, great service and good food!

"Super Awesome Stay!!!!"
Flyer68453145008, 10 Novembre 2019

Had a WONDERFUL time!!!! First time ever with Best Western Brand ..Stayed one night in London then our Second night in Leamington Ontario!!! We will definitely be back!!! Thank you so much for making our stay as enjoyable as your staff have!!!!

"Great stay"
Mattdv38, 09 Novembre 2019

First off - indoor palm trees!! The water park is great for kids of all ages - its not huge, but not crowded. Rooms are comfortable. Room service is fast, high quality and very reasonably priced. We will come here again.

"Nice stay at the Lamplighter"
BPO13Nov, 07 Novembre 2019

Rooms were clean and comfortable. Hotel was filled with youth hockey teams and families which would have been nice to have identified before booking. Noise levels were high with kids running through halls. Pools and gym were packed with hockey families so couldn't use all facilities. Restaurant had great food at reasonable price.

"Great lounge and location"
sleeson2, 06 Novembre 2019

Was very disappointed. This is a great hotel for location, pool, food and check in. For the cost and standards the hotel wasn't a great choice. When we arrived the toilet was broke taking 4 calls to get fixed. The toilet then didn't shut off and rain all night. The shower was dirty with what looked like paint spots on it. I would not recommend

"Amazing Pool - not suited for hockey touraments... or get a room"
happythe2019, 06 Novembre 2019

The facilities and pool are REALLY nice. Rooms on the inside of the hotel have a great view of the pool and the rooms are clean. Bathroom sink is on the outside of the bathroom... funny. Pillows are very high so a bunch of us had sore necks. No outside food can be eaten in common areas and NO playing in the hall. Security at night is very strict and no kids walking in the hall allowed after 9:30. If you can, try and book one of their 2 rooms available if you're going as a group. They do not offer meeting rooms for groups to use to confine the kids to one area.

"A wonderful night away"
cdntravelbug, 05 Novembre 2019

My husband and I booked a night away to celebrate our anniversary. We chose this hotel for its amenities and location. We had a wonderful time. Our room overlooked the Atrium and we were able to enjoy the pool and jacuzzi. The room was well proportioned and very well maintained. We will definitely return again.

"Clean rooms, kind and helpful staff"
Barbara D, 30 Octobre 2019

Despite unfortunate circumstances ( my daughter is in hospital in London), i have thoroughly enjoyed my stay. The hotel is beautiful. The rooms are clean and the staff I have had the pleasure to speak with have been very kind and helpful. I love the tropical temperature around the pool area and I can enjoy it from my balcony as well. I would absolutely stay here again.

"Wonderful Best Western"
Trip789420, 29 Octobre 2019

This was the nicest Best Western we have ever stayed in, the atrium and pool area were beautiful and clean, lots of pool towels even later at night. The room was clean, beds were very comfortable. Didn't get a chance to use the longe as we got there late.

"Loved it"
Dalal A, 29 Octobre 2019

I booked the wrong day and the manager that was there that day made it very easy for me switched it within matter of minutes without additional charge . I love this place very clean and the people are very helpful. The prices for this place are very good for the place and view you get

"Great hotel"
Mobile657207, 28 Octobre 2019

Check in was fast, the room was very clean, bed was comfortable. The pool area is awesome. They even send you a text message checking in with you to make sure you're having a great stay. That feature was awesome. Would definitely recommend.

"Excellent and accommodating Service"
renolewis, 28 Octobre 2019

We recently held a conference at this site.The service and accommodations were great. They were fine with our last minute requests to room set-up. The staff were quite friendly and accomodating. We had a few participants who were vegetarians and requested some restrictions to their meals. The kitchen staff were made aware and made the necessary to those meals. Overall experience was great, I would recommend this site to others.

"Attentive Service, Quiet Accommodation, Good Value"
sanevans, 24 Octobre 2019

Stayed at Best Western, Wellington Rd., London, ON, Canada for a conference. Made the reservation directly with hotel and found staff extremely accommodating throughout. Room was in a quiet location and suited our needs. A good restaurant was connected with the hotel so no need to go off site after checking in. I would recommend this location for anyone visiting London's south end.

linda a, 23 Octobre 2019

The hotel is FANTASTIC. Rooms are spotless. The atrium peaceful relaxing. Restaurant great food. All staff very personable and caring Nicole Josh Carrie. Hospitals with special rates, businesses close

"no better place in the city"
780philiph, 22 Octobre 2019

You just won't find a better place for a funtction where poeple go out of their way to make sure things are right. If you are in town for business you are a short drive from downtown but far enough away you feel very comfortable. The place is well kept and the owner's pride shines through.

"Fun and Family Friendly"
Y1930JDsaraa, 20 Octobre 2019

The water slide was a hit for our 7 year old this year. The lifeguards made me as a mom feel confident about letting her slide. My husband enjoyed it too. I stayed in the pool with our 4 year old. I appreciate the cleanliness of the hotel including the pool area and that the rules are enforced. We are at the restaurant and the Early Bird breakfast for $7 is such a good value! Plenty of food and fast. Our girls loved the pancakes and sausage/bacon for their kids meal. Our server Peter was excellent. We had booked a King Suite and they not only were able to let us check in earlier than 3 they upgraded us to a pool view with a balcony and my girls loved that too. When we come back to London the Lamplighter is our preferred hotel.

"Always a pleasure"
darleencunningham, 20 Octobre 2019

Nice relaxing, mini staycation with palm trees. A little pricey, but overall we will go back. Pool is very clean, hot tub is nice. Love the plants all around the Best Western. Not sure what else to say.

"So so happy."
hk0r0, 14 Octobre 2019

This hotel exceeded our expectations! I wasn't sure what to expect, but we were so happy. The room was beautiful. The lounge was great too. The staff was so friendly and quick to help. I would recommend this hotel 1000x and hope I get to stay there again.

"Lamplighter Inn"
bdff2019, 14 Octobre 2019

This hotel was very nice. Amenities were were excellent. We were there for a wedding and overall we were pleased with services and accommodations. They a had a huge pool/atrium that was well enjoyed by all they kids staying at the hotel. Had one minor issue with restaurant service, but beyond that, everything was great. A well recommended hotel. Make sure you get a map of hotel/room location as there are 3 wings to this hotel.

"Great family stay"
Guide526137, 12 Octobre 2019

We stayed for one night with our toddler and had a great experience. Room was very clean and noise was minimal at night. Pool was clean and warm. Our toddler was disappointed he couldn't do the water slide. Breakfast was good and price for the room was reasonable.

"Felt like a tropical resort!"
palinton17, 11 Octobre 2019

The resort was beautiful, clean and well maintained. Walking through the atrium felt like waking through a tropical resort. Was there for a conference but I plan on taking my family there in the future.

"Horrible Experience!"
amamatamburri, 07 Octobre 2019

Poor decision making and management was not helpful or understanding... embarrassing! Next morning we reported our problem to a different manager and he was not helpful, uncaring and did nothing to resolve the situation.

"Hockey Tournament Hotel"
Sarah K, 06 Octobre 2019

If you are looking for an excellent hotel to stay with a hockey team this is the one! We recently stayed for a hockey tournament with a group of 15/16 year old boys. The hotel had an excellent pool/water slide/hot tub for the boys to enjoy after their games. The atrium rooms provided a space for the parents to gather and relax as well. Rooms were clean and large enough for all gear and people. Will definitely be returning for our next trip to London.

Jane R, 04 Octobre 2019

Stayed at the Lamplighter after a medical procedure for my daughter. My daughter was in significant discomfort and needed to lie down we were 2 hours early for check in but Justin was very accommodating . He gave us a room on the ground level very close to the parking lot. Thank you Justin for your compassion

"Most pleasant Experience of this Visit"
kuhrtb, 04 Octobre 2019

I was visiting for a Medical Appointment and decided on the Lamplighter because we had been there a long Time ago for a Family Event. The Changes I noticed were absolutely beautiful. Lamplighter also offered a better Rate for People visiting for Medical Purposes and are also offering a Hospital Shuttle to all Hospitals in London. Very much recommended to anyone visiting for this Purpose.

"Pleasant hotel apart from the CHLORINE "
ktzeller, 02 Octobre 2019

We recently stayed in this hotel. It's quite attractive with the atrium, pool and water slide. The hotel was clean and food was reasonable diner food at the attached restaurant. Unfortunately we were facing the pool/koi pond. There was a humid and strong chlorine feel/smell when in the atrium. About 10pm a very strong chlorine smell came through our room, our eyes started to sting and turn red and then I had a really bad asthma attack. I've occasionally had mild bouts but this was the worst by far. The smell just hung in the air all night and it was so humid. If anyone or those they are travelling with has allergies Or lung issues I would seriously reconsider this hotel. I told the front desk and they just winced, apologised and made a note.

"Family fun!"
tinadarley, 30 Septembre 2019

Always love coming here for a fun family getaway! Relaxing and kids love to swim and enjoy the arcade and movie night! We enjoy going to Shelly's restaurant, great environment and food is excellent and good prices !

"Stay for Business"
edwardparker2019, 26 Septembre 2019

Great Amenities available to guests The hotel was quite elegant and offered great services Reasonably price for the quality of rooms/conference center available to guests Stayed for business but would definitely stay here for leisure and take full advantage of their swimming area

"Dirty. No AC. Rude staff."
La Vida E, 25 Septembre 2019

Terrible experience and very unprofessional hotel staff. I will never come here again. (I personally called in the morning and spoke to a lady at the front desk to ensure that a proper queen jacuzzi suite was ready for check in. I even informed her that it is a special occasion for a birthday. They advised me that they held a room aside on the second floor.) This room was 300$. I was shocked to see that I was given a room with a dirty jacuzzi tub in the bathroom and horrible noise all day and night long. We were disgusted by the dirty tiles and did not even use the jacuzzi. ( it was a one person tub in the bathroom which doesn't not count as a queen jacuzzi suite). The water from the tap had a very foul smell as well. We did not even want to brush our teeth in the morning. To make the experience even worse - the ac was not working properly and the staff brought us a fan which did not help. No one seemed to address any problems or concerns and I feel like I wasted my money on this hotel. I spoke to a supervisor on site and he was very rude and unprofessional. He made us feel unwelcome and did not do anything to address our matters of concern. He did not seem to care about the guests at all. Never coming back here again and will tell all my friends and family about the horrible treatment I had here. *Since I filled out the survey for my stay, the manager contacted me with no professionalism or any sense of concern. I posted my experience on google reviews and tripadvisor since my visit was so awful and unpleasant. The staff does not seem to care about their guests at all. He even dared to bring up a visit from 2017 which I had the same problem with being given the wrong room after paying so much! We had to argue for an hour with the front desk to be moved to another room that was decent. I thought after two years, things would have been different but this experience was even worse than the first. Please save your money and go to a better hotel! No one should have to pay this much for a dirty place, no ac, loud noise, foul tap water, rude staff, and noise ! This is a waste of money.

"Great getaway!"
Discover570338, 24 Septembre 2019

What an amazing time we had! The pool and the slide were a hit with all of us and the service was beyond excellent! The room was clean and had a direct walkout to the pool. The beds were comfy and we were very impress with the room in general.

"hockey game"
cutlass94, 24 Septembre 2019

this is a very nice hotel with a very nice commend space. one down side for our group is there was no commend place for us to sit around and have a beer staying in the room we just get noise completes.

"Perfect business stay"
Dan M, 22 Septembre 2019

This was a great spot for an overnight in London. It has an attached restaurant and there are numerous other places to eat nearby. My room was comfortable and had plenty of room to work and relax. The desk staff were very friendly and professional.

"Lamplighter Inn - Great Family Hotel"
tkandathil, 19 Septembre 2019

An excellent hotel - I'll bring my family here for sure. The greeting and check-in process was great. The attached restaurant (Shelly's) had really good food, at an unbelievable value. Fantastic swimming area - best in class. A really enjoyable experience.

"Wedding Venue"
jennkrn, 19 Septembre 2019

The Lamplighter was absolutely perfect for our wedding day. To start, it is absolutely beautiful! We had our ceremony on the atrium (don't worry- they close the pool). And our reception in the North Crystal ballroom. Not enough can be said about each and every staff member who all made our day stress free and amazing. Friendly and attentive to every detail. Claudia (our organizer) was phenomenal. Very professional, friendly and easy to work with. Whenever we had a meeting, we would go with a list of questions. We never needed to ask any of them because they anticipated every one of our needs! The food is delicious with generous portions. Amazing value for the price!

"Relaxing atmosphere"
championjudge, 18 Septembre 2019

This was a great hotel with terrific pool and relaxing atmosphere. I had to go in prep for my mom's cancer treatment and since it is right across the road from the hospital, I appreciated the convenience and ‘zen' abilities.

"Used to better from this hotel"
AMLreviews, 16 Septembre 2019

We'll stay here again bc my girls love the pool and comfy beds, but have to say a few things were disappointing this time around: 1) the hot tub was down during our whole stay. This is the feature that I, personally, was most looking forward to. I had spoken to someone when I confirmed our stay the day before ( a rather snooty man- again something I'd not encountered there, before) and was told nothing of the repairs we'd encounter. 2) 20 minutes into a movie, it became apparent it was not suitable for the girls in my care, but no wY to refund so we could watch something els, especially since they knew it was my daughter's birthday. 3) the people in the room that shared our walk were very loud, but even after I went to the front desk, it continued. At 1am someone was banging so loudly on the door of that room that my daughter woke startled. . I didn't even call down again bc nothing had been done the first time. Both these issues were after 10pm I paid well over 500 dollars fir two nights. The price has really gone up considering this is a family venue.

madianab2019, 16 Septembre 2019

I know that repairs are a necessary thing but after a 2.5 hr. drive my daughter and I wee looking forward to using the hot tub to be able to relax and unwind especially driving the 401 highway but it was down for repairs...I thought that maybe we would have been offered an additional small discount for the inconvenience. But I have to say that this is still my favorite hotel in London.

"Best place to stay"
staci22015, 12 Septembre 2019

Clean , quiet, great amenities. Best staff. Rooms are great and we did not hear any other guest. Pool is fantastic even just to sit on balcony to enjoy. Everything we needed was right there. Any questions and it was a text away

"Move In Day at Western U"
PhilipHovi, 12 Septembre 2019

Nice hotel to stay at with amenities that included a pool and water slide. Only thing missing was a Sauna. A pool without a Sauna, what gives? Oh well we had a good time moving my youngest son to university.

"What you would expect"
hawkswings, 11 Septembre 2019

Hotel was clean. Atrium was well cared for and food at Shelley's was good as always. Only real complaint is the waterfall/slide was being repaired and was not adviced before hand. Otherwise a pleasant stay

"Our great experience."
wobrien4, 11 Septembre 2019

Myself and 2 girlfriend's stayed overnight. We had the best time swimming in the pool very clean. Our room was very nice and very,very clean. The linen was of the best quality. The next morning we had breakfast at Shelley's which is attached to the hotel. Breakfast was very good and so reasonable. The staff was great. We are coming back in November.

"One of my favourites!"
Jen S, 07 Septembre 2019

Lovely, clean hotel, close to everything. They have a special medical rate, which was great since my mom was in th4 hospital. Pool was gorgeous, my son loved it. Rooms were comfy, manager Sheldon and front desk were very kind. Will definitely be back.

"Convenient & predictable,"
LizaB72, 05 Septembre 2019

We were in London for just a night and chose to stay here because we collect points, and usually there is a degree of predictability. This Best Western did not disappoint: staff were excellent, the hotel was very clean, the on site restaurant was quite acceptable ( the coffee was not great). My only complaint was the pillows — they were large & hard so I ended up sleeping without one.

"long weekend getaway."
Mark O, 03 Septembre 2019

enjoyable and wood stay nowhere else,Payed too much but good overall. Jets in hot tube out of order.there was note telling us ,but a 4 day stay,it should have been repaired Kids noisy in the hall outside our room.

"Fun but sleepless"
sperry2019, 31 Août 2019

We stayed for one night. Enjoyed Pizza delivery (room service) in the Atrium for dinner. Our children (3yrs and 1yr) loved the pool, and even had a little fun in the game/arcade room! We stayed in a King Suite room, with an atrium view and walkout balcony. We found the room very accommodating for small children. We were able to put the kids to bed in a seperate room (the sitting area) and still enjoy the balcony and bedroom area of the hotel room. The view off the balcony was relaxing (with the waterfalls and plants), and made for good people watching. The room decor could use an update but it certainly wasn't horrible. Our only complaint was the mattress. We found it to be far too soft. Perhaps it's just personal preference but we definitely would have preferred a mattress that was more firm. My husband and I both woke up with a sore neck and back. In the morning we enjoyed a lovely breakfast at the attached restaurant Shelly's Tap & Grill. End of the day, the hotel served its purpose. The staff were accommodating, and the kids had fun....and that's was the point of our trip!

"Great place for group stay."
HillTopSchoolhouse, 30 Août 2019

We stayed at this hotel as part of a large group of friends. We were all conveniently booked together and the pool and water slide made it easy to keep a group of kids with a wide range of ages entertained for hours!

"Awesome customer service and ammenities"
danuna11, 28 Août 2019

Customer service went above and beyond. The pool and waterslide are a huge bonus and the resturant offered very great food and pricing. Pricing of the hotel is on par with what they offer and the cleanliness was that of a 5 star resort. Highly recommend

"Family Wedding"
NatJac16, 28 Août 2019

Stayed 2 nights at BW,very nice hotel, Excellent location for a wedding. Hotel staff did a excellent job. Very nice swimming pool, I enjoyed my stay and I am looking forward to staying at the Hotel again.

happyhandsmadeofwax, 27 Août 2019

My girls and I went back to school shopping and decided to stay a night at the lamplighter inn. The rooms are very clean and nice but the bathroom was dated and awkward. Pool was way to cold and the slide didn't open til 3pm.

"Kids LOVE this place"
Jarret P, 25 Août 2019

This hotel is a great location to stop when you are looking to stop on a long journey. The kids will love the games room, pool, water slide and waterfall, and the adults will love the hot tub and exercise room. The service is always great, with happy, accommodating staff members. We have stayed here once a year every year for 7 years. There are constant upgrades to the hotel and pool area. Things don't stay broken long, and when fixed, it seems they are truly fixed and upgraded. It is a little pricy, but ask for the "Family Package" when you call. There are some great value in that.

G3275HVlinda, 23 Août 2019

If you want to see palm trees, beautiful gardens, fantastic rooms with a balcony overlooking a beautiful pool and don't want to leave Ontario - look no further - all that is available at the London Ontario Best Western. We have been many times and have never been disappointed.

"First time to London and I enjoyed this hotel!"
Amanda808, 23 Août 2019

I had to stay in London for a surgery at the Victoria hospital. This hotel was in close proximity but I was pleasantly surprised with how nice this hotel was! The pool area felt like a nice getaway. I didnt get to enjoy the pool due to surgery but I enjoyed the waterfall sounds, sunshine and warm air. Rooms were clean and staff (esp Justin) were super helpful. I would def stay here again. Thanks!

"Nice and relaxing"
sxw202, 21 Août 2019

Very nice light salad bar. Love the soup. Lunch deal includes light salad bar. Very nice lunch spot. Several choices. Note They need to learn how to make a proper martini. Two shots vodka. Two shots vermouth dry. Mix Serve cold. Not warm. 3 olives.

"Good experience"
patdavis715, 20 Août 2019

Chose this hotel because of the pool and pictures seen online, as well as their rating for cleanliness. Glad we picked this place. It was clean, quiet (except for the pool lol) and overall just a good experience.

"great service"
robertrR3584CM, 20 Août 2019

You can tell right away that this hotel has a well trained and organized staff. Little things like addressing internet access promptly really help making life better for the guests. We were at the hotel due to a medical procedure for a relative at the nearby hospital. The hotel quickly offered their hospital stay discount - much appreciated. Our room faced the indoor pool / hot tub / play area. I was concerned about what the noise level would be at night, but no problem. It must be very well soundproofed. The room was nice with a seating area seperate from the bedroom. Clean and comfortable. The only complaint was the A/C was louder than usual.

"Exceptional in every way!"
cvanderheide1945, 13 Août 2019

We have stayed in many hotels in the UK, U.S.A. and Canada..this one tops our list..from the staff to the available facilities. Although we are a couple there were many families obviously enjoying the hotel as much as we were. It has our highest recommendation as a great place to stay!

"Not Happy."
Brightlight4, 11 Août 2019

Had 2 dogs barking for over an hour 2 doors down wake us up in the morning! Asked for a second floor room facing the pool and got a view of only the lighthouse, but wasn't told that when we arrived. Charged $25 dollars more than quoted on my reservation. When I called to question it, the explanation was not clear.

"My stay."
Carchick91, 10 Août 2019

This hotel is beautiful. The staff is great and very pleasant. The hotel is really clean. The restaurant is good and we had great breakfast service from Peter. They have so much to offer. Also the pool is absolutely stunning. Definitely worth the stay and I would come back here.

"Great getaway for the Family"
robspada2019, 10 Août 2019

The room we finally got into was very good. the beds are great but the pullout couches always need improvement. The pool was great for the kids, not sure why the slide was shutdown though. Overall great time.

"Excellent Place for Family"
Eliz5431, 07 Août 2019

We went to this hotel on the weekend, it was our very first time, and for sure we will go back egging, great customer Service, the pool was really good the kids have a lot of fun in the slide and the restaurant was perfect food and price was great . We really recommend this place.

"Amazing hotel!"
Sweetad, 07 Août 2019

We spent one evening in this beautiful hotel as we were visiting relatives in London. Upon arrival, we were directed to a room on the main floor but it faced the parking lot. We asked to be moved and were given a great room on the 3rd floor facing the pool. The pool was gorgeous! Our grandchildren loved it. We will definitely go back!

"Great Hotel, Professional Staff, Clean & Comfy"
H7476WDdonnam, 06 Août 2019

We stayed at the BW Lamplighter hotel for a night (1st time there..won't be last). We traveled with our 13 year old son and he had a blast at pool and the slide..the hot tub was hot, but jets were not working , didn't matter it was used alot without jets..Check in was quick, simple and staff very friendly and welcoming...the room was bright and clean had a waterfall out our window that looked down to fish pond. There were minor issues was warm ..not hot but we couldnt get it to cool with AC..pop machine would eat money and give no pop ..but front desk gave us money back...We opted for express check out worked fabulous..Overall it was a great stay ..large bright comfortable room and although it was busy it wasnt overly crowded..Would highly recommended and as stated we will be back ..will try for a night other than Saturday..

"Baseball tournament"
Cheryl M, 05 Août 2019

Great hotel with lots too due for the kids. Pool and water slide was great for kids to burn off energy. Room was spacious and clean. Lots of parking and friendly staff. Security walked the hotel halls and outside so we felt safe.

"Great family hotel"
csmarcu, 05 Août 2019

We stayed one night at the hotel with our 4-year old daughter. Clean, modern, well-lit, in one word excellent. But the cherry on top was the atrium with the heated swimming pool, lush tropical plants, waterfalls, hot tub and even a water slide (for older kids). Around the Atrium there were even small bistro tables and chairs where you could have your coffee, surf the net,etc. We couldn't get enough of it!

ilikebutaa, 31 Juillet 2019

we asked for a room that had a sliding door out to the pool we got a room on the 3rd floor with a balcony we even asked if we could switch rooms but they said sorry can't even tho we were told we got the room off to the pool i'm in shock that they won't let us re book

"Another Excellent Stay"
BT-Traveller, 31 Juillet 2019

Stayed here last week of June. Everything was excellent as usual. Only issue was the hot tub was not working properly. Check in was fast and efficient. Pool was great as usual. Room was comfortable and well appointed. Would recommend to everyone esp families with kids.

"Would like to give higher but"
fffearless, 31 Juillet 2019

the lighting in the bathroom area was SO bright that you wake up yourself and anyone else in the room if you use the bathroom in the night. Also the air con in our room came on and off all night very loudly making for a poor night sleep. This Best Western Plus does not offer a free breakfast which is a shame. I think because they have a fancy pool area they feel they don't need to. The pool area though fancy and very kid focused (not so great when you want a quieter time poolside) does not have any lounge chairs. They only provide straight back chairs around the pool. Maybe to make more room but certainly a drag. The area looks nice but it is such a big part of the hotel and with the layout you can smell the chlorine and feel the humidity in a very large area of the building.

"Excellent stay"
cckc20192019, 31 Juillet 2019

This hotel is spectacularly clean, staff were friendly, and the location is very central. The best thing I personally LOVED is the bedding! So comfy!!! We would definitely stay here again the next time we're in the London area.

"Great Mini Vacation"
Kelmof222, 28 Juillet 2019

Booked here as a getaway for my niece and I. I booked based on the pool and waterslide feature. We arrived earlier than check in but were given access to the pool immediately and were promised a text to advise when our room was ready, but just as we were about to get changed into our bathing suits in the changing rooms, they delivered on that promise. We had visited the on site restaurant first and while it's nothing spectacular, it was good. Our waitress was so lovely and I appreciated her for being so sweet. The front desk staff graciously provided me with exactly the location of room that I had requested. Very kind of them to accommodate my requests. While we took breaks from our swimming we explored around the hotel. It's quite vast. But seemed really well maintained in the areas we came across. I would not normally seek out such a place as this based on the fact that I don't have kids of my own, and the chaotic atmosphere in the pool area would usually steer me far away from this sort of thing, but I was specifically looking for something in which to treat my niece too and this place was perfect. I wonder about the possibility of having an adults only evening swim allocation? Or even better..... Best Western doing this exact theme at another property, but for adults only......? I'd go! Anyhow, thank you to all staff involved for making my great mini vacation with my niece a fantastic success. She'll remember it for a long time and I come away with precious memories too.

"love that pool patio"
MarshaSamiyah B, 25 Juillet 2019

we had a birthday party loved every detail. only issue was that our duvet was have some black little pieces coming from it and we were scared of bugs so we put it in a garbage bag and left a note for housekeeping

"2 Night Stay"
Iryseyes, 24 Juillet 2019

Stayed at this hotel for 2 nights because they offered medical rates for our visit to the University Hospital as well as a hospital shuttle which we only used once as it was very busy with others using this valuable service. This hotel is clean, well appointed and has very courteous, knowledgeable staff. Beds are very comfortable, rooms are quiet and very clean. Kudos to housekeeping! Having the restaurant (Shelly's Restaurant) adjacent as well as the lounge was not only convenient but good. No issues with food, drinks or service. If you're rushed in morning as we were to catch our flight home, the food took only 5 minutes to get to our table then we were on our way. Pool area is fabulous! We have only two small complaint with this property...we kept getting bumped out of the free Wifi and cost us some data usage over the two days and the pool hours should have an ‘Adult Only' time in the evenings. We have stayed at other hotels where they allocate time for adults and it was appreciated. While I do think it's great that this hotel caters to families and kids, there are business travellers and people without kids that would like to use the facilities without rambunctious children. Otherwise - good job Lamplighter hotel staff! We will be back in our next hospital visit

"Great overnighter"
Jana T, 24 Juillet 2019

Our stay was a brief overnighter after flying in to London from Vancouver. 20 min drive from airport. Rooms were clean and fairly spacious, although bathroom area was small. Very nice pool area in an atrium, kids got up early for a quick swim at 8 am when it opened, and others were already there enjoying it as well. Very large property, they built out instead of up. Lots of parking available. On site restaurant and an awesome restaurant next door.

"Great for kids"
lundy405, 22 Juillet 2019

We always enjoy our stay at the Lamplighter in London! Very nice, clean, well kept rooms. The arcade/pool/spa/water slide as awesome for parents and kids. The fitness center is great also! Parking is always convenient. I've also been to many multi day conferences at this hotel, and have nothing but praise for the building, staff, and chefs! If you have kids age 3-10, a stay at the Lamplighter and visit to Storybook Gardens makes a great day trip in Southwestern Ontario!

"Feels like a resort"
judymI4527PH, 21 Juillet 2019

This 3 star hotel looks and feels like more. Very clean and well appointed. Every staff member is kind and helpful and neat in appearance. This place is huge. It has something for everyone. Pool and hot tub are literally in an oasis in the middle of the building. With rooms all around the edges of it. There are ballrooms for weddings and large functions and conference rooms for smaller venues. At the front of the building near the welcome reception are the bar and restaurant . Our room was a king size with the smallest jacuzzi tub. Not meant for two anyways. The shower had a slippery floor and the most ridiculous soap dispensers, dispensing a tiny drop every 5 seconds was not worth my time and effort. All in all we enjoyed our stay and the good outweighed the bad by alot. I would come back but maybe when there wasn't a baseball tournament staying in the hotel

"Good wedding venue"
gmoynham, 19 Juillet 2019

Stayed as part of bridal party for a wedding - overall hotel was good, atrium area was stiflingly hot and when weddings weren't taking place extremely noisy from the pool area which was very well used by dozens of children.

"London BW"
newing2n, 18 Juillet 2019

We stayed two nights and have visited this hotel many times this year. We have a particular room we always ask for and have not been disappointed as we book well in advance. The hotel presents itself very well, clean, staff go out of there way to make your stay the best it can be. The front desk people are amazing and make you feel welcome, they send you a text as well to make sure everything is to your satisfaction. When an issue appeared, I called and it was shortly fixed. I would highly recommend a stay a the Lamplighter.

"Very nice place centrally located."
Frank L, 17 Juillet 2019

If your looking for a no frills, extremely clean place to stay with excellent customer service this is the place for you.I have been to many best western in the past, but this one has to be the best,spotless,reception greeting was exceptional and breakfast was also very good.

"Best staycation"
166marilynd, 16 Juillet 2019

We stayed with out two young grandchildren to give mom and dad a break. What a great time we had at the pool! Lovely area with life guards on duty :) Our grandson had such a fun time on the waterslide. We asked about a birthday party for him next year he had such a good time.

"Typical Hotel - Water Slide is the Draw"
veddermb, 15 Juillet 2019

Hotel is average/typical overall with addition of the water slide that is the big draw for groups/sports teams. Staff member was rude at check in. We were there for baseball tournament and arrived at 1:30 for the supposed guaranteed 3:00 check-in. I know it was early but hoped it would be ready. We had our bags with us and we went through check in process and told at the end that our room was not ready and that we could come back later for the keys. Asked if there was a place we could eat our food that we had with us (ate in lobby), asked if we could stow our baggage (staff was non-committal so we took them back to our vehicle. Asked if there was a place where our son could change into his ball uniform (told he could go to the pool bathroom). They said they would text us when room was ready and text arrived at 3:49 for the "guaranteed" 3:00 check-in. There is no guarantee and the room not being ready for 3:00 had no consequences. So, we did not have a good start to our weekend. Other parents reported similar issues on check-in. Room itself was decent and typical. A few minors issues, no shampoo, conditioner or soap in room they did offer to remedy but we had some stuff with us with which we were able to get by. Ice machine broken for two days, despite being reported - needed it not only for room, socializing but also for water bottles for son's ball games during 30+ degree heat. Overall, typical hotel for about $180 per night, but it seems you pay a premium for the water slide. We stayed in same area at a different hotel chain nearby for $150 per night and the hotel was much nicer and staff were friendlier but the pool had no water slide.

"Comfortable stay and great service"
shaila23290, 12 Juillet 2019

Our stay at Best Western Plus Lamplighter Inn was superb. We enjoyed every bit of our stay. The rooms were very comfortable, clean and covered all our needs. Our arrival and departure was very easy as the staff helped us with all tiny details that were necessary. They were professional and pleasant. I enjoyed my stay, would recommend it to my friends and family as well as stay here again. Thank you for making our stay comfortable.

"Top 5 Best Hotel I've Ever Booked"
vinnyedwards, 10 Juillet 2019

I visited London, ON for a brief business trip and this hotel was booked on a bit of a whim. Turns out this is one of the best spots I've stayed, and I've stayed in hotels on 3 continents. Showers have shampoo AND conditioner and the rooms, lobby, pool area all have a gleaming "newness" about them. Everything there seems cleaned and maintained with care. I would absolutely stay again and I could not more highly recommend. My only complaint is the bar is stingy with their mixed drink liquor pours haha!

"Tropical Getaway In Ontario"
chrissyrobbs2, 09 Juillet 2019

My Husband and I stayed this past weekend for my birthday and it felt like we escaped to a resort for the weekend. Our room faced the atrium and sitting out there was warm and so peaceful with all of the plants and the pool. I cannot wait to go back for a night or two. 10/10

"Great pool"
Wander02367693430, 04 Juillet 2019

My family and I stayed at this best western lamplighter location as we are locals and held our wedding at this location. It was a fantastic venue then and the atrium/pool was still wonderful. Upon arrival we were greeted by a very friendly staff member named Cassandra who was superb at her job very prompt and professional. Upon entering the room however my wife and I noticed the large cobwebs hanging from the ceiling thinking that if the hotel staff missed this what else did they miss. There were access panels underneath the televisions which were not secured down so anyone could open them up and play around with cables and insulation an issue which should be addressed considering this is a family suite meant for families with children. On the plus side the beds were quite nice and made well and the bathroom was clean aside from not having conditioner for your hair. Another's negative issue I had was the remote control being unresponsive at times and the television kept switching to 16:9 instead of staying on just scan. Kind of a pain when it constantly zooms in when you have your laptop plugged in for a movie. The internet did go out once but the staff was quick to give a new password which was fantastic. All in all it is a good hotel but definitely needs a facelift. I did have several guests tell me not to eat at Shelly's saying it was disgusting which is sad.

"Perfect for the last night of a month long driving trip"
Colona1988, 04 Juillet 2019

Our room had a jacuzzi. Wow. About three million kids were in the pool, but the pool is so big that we had space to splash around. There's a waterfall. And side pools with koi. Lots of fun. Although the breakfast isn't included, for $5.95 Canadian you get a full two-egg, bacon and sausage, and hash browns and toast breakfast. I paid more for granola, yogurt, really fresh fruit, and a bagel. The food was a million times better than most free hotel breakfasts. (We usually skip them and find a cafe.) I forgot to suggest to the front desk that they recommend David's Bistro. I asked if they knew of a quiet place with good food. They came up with steak houses. In all fairness, when I asked about David's Bistro, they said that it is nice. We discovered that David's Bistro was one of the best restaurants on our trip.

"Great Stay"
Bronwen G, 03 Juillet 2019

No complaints - lovely hotel, quiet, clean, convenient. Great staff at the front desk. The decor of our room was a little outdated but it was comfortable. We asked to upgrade to a king suite the second night and did so with no problems at all.

"Over priced"
Sarah G, 03 Juillet 2019

I feel the over night stay is over priced when nothing is included but your stay. Most hotels offer a continental breakfast, they do not. The pool was over packed with kids, not relaxing at all. I dont think I would go back, I would rather look for some different.

"Large, clean and welcoming rooms"
Angus M, 02 Juillet 2019

No special amenities, just a clean, well maintained property and the same for our room. Food in the restaurant was serviceable nothing spectacular but good and warm when served. We had speedy check=in and check-out.

"Okay weekend stay"
appsl1234, 24 Juin 2019

Very nice and clean hotel. Stayed here on Saturday. I was not impressed that we had to get out of the pool for a wedding. Also the outdoor pools in London are much warmer than your pool. We did not swim after dinner because the pool was very cold. Many of the guests commented the same and my 2 girls were not happy that the water was so cold.

"Fantastic Stay. Great for the family!"
ghada_jacobs, 24 Juin 2019

Such an easy experience! All the staff was friendly and helpfu . Our room was amazing with a great view of the Atrium. The pool area is a fantastic part of the hotel. We will be back with the family and definitely recommend to others.

"Great stay with kids"
way4oh, 24 Juin 2019

The pool and water slide are what make this property excel. The staff are friendly and helpful. The rooms were clean and everything was in working order. Our kids loved this hotel more than any other we stayed at during our road trip

"Wedding Getaway"
Lyndsay D, 19 Juin 2019

We choose it after my gf recommended it. We def enjoyed ourselves. The pool was amazing. The hot tub was relaxing. The waterslide was def fun. Breakfast was delicious. It was the perfect night away for both of us. Thank you.

"AWESOME place to stay"
Explore01488410645, 17 Juin 2019

The hotel was great but what made all the difference is the employees. What an AWESOME Team - all so positive, helpful and polite!!! Whatever we needed they went out of their way to make sure our needs were met. We travel alot and if ever back in the London area will for sure stay at this hotel

"great vacation"
Getaway01472746478, 15 Juin 2019

As local business owners of Nicky Stixx Tattooing this is our home away from home , we recommend you that advantage of the great rooms overlooking the atrium.. step out onto your private balcony close your eyes and you will think your somewhere down south .. the staff goes out of there away to accommodate truth we would & have recommended this to many family & friends over the years. If your spending time in London make sure to give this place a try

"I love staying here"
Voyager52045790596, 15 Juin 2019

Everytime I come to London overnight, I typically stay here. I love the tropical pool experience and the water slide. The atmosphere from the pool is my main reason why I keep going back to the lamplighter. The rooms are great and the view pf the pool from the balcony is spectacular.

"Never a disappointment "
MissTiff625, 13 Juin 2019

Staff always friendly and professional. I travelled with 2 young children ( 2 yr old and 10 month old) i requested a microwave and playpen both come at no extra charge! When we arrived we were early but since the room was clean they were kind enough to let us in. Our microwave was there but thr playpen was missing however they text you 10 mins after being in your room to make sure all is to your satisfaction. I asked for the crib and within 15 20 mins it was delivered to the room. Room was clean and fresh with a big bright window. The bed is so soft and comfy returning to my own bed was hard!(lol) we couldnt find our do not disturb sign in the morning ( we stayed multiple nights) i looked everywhere very possible my kids made it disappear but regardless one call down to front desk and they were super accommodating and had someone slip up and place it on our door for us. Pool is always clean and refreshing to take a dip can get busy with kiddos but with such a beautiful pool how could it not be? No pics of this trip but you wont be disappointed staying here. Even if something isnt 100 they are usually quickly able to correct it (rare that there is an issue) ive stayed here 3 or 4 times in the past 5 years and i always book here no other hotel in london will do. Can be pricey on weekends and if you order room service the 18% gratuity auto added isnt always deserved but thats the restaurant (Shelley's) best hotel hands down P.s i worked as a hotel front desk for years ive got inside first hand experience in 90% of jobs behind the scene at a hotel their job isnt always easy so thumbs up lamp lighter!

"This hotel is a destination in itself!"
Sunshine47279816506, 12 Juin 2019

Spectacular indoor pool is an oasis...retractable room, lush greenery, plenty of seating, tons of space. Generous hot tub. Well appointed rooms, tasteful decor. Very comfortable and reasonably priced. Very good restaurant. Pleasant staff.

"Great Family Stay"
JWP2, 09 Juin 2019

We stayed here for our grandsons baseball tournament. Wow. What fun for the kids. They have a pool in the middle of the complex, surrounded by the Canadian Shield granite rock structure. In the middle is a fun water slide. The entire area is surrounded by hotel rooms with pool access from you room except the third floor which has balconies. The hotel itself is very modern, clean, professional run and staff are helpful, friendly and accommodating. Not to mention there's a restaurant attached also. Wonderful stay and would definitely book this again.

"Amazing family place!"
Guide29589033159, 09 Juin 2019

We stayed here by chance as I typically picked places right off the hwy. this was only 5-10 min off hwy and worth the visit! The pool is fantastic with water slide and hot tub in an indoor oasis. Rooms were spacious, clean and soundproof! We had our children with us and didn't have to worry about bringing a pack and play as they were available on site free! Great toiletries in room and we had a separate shower and bath! Balcony was fantastic for parents while kids slept. Hotel staff were fantastic. Shelly's for breakfast was very affordable ($35 for 2 adults and. 3kids) also had room service- very impressed with taste of food.

"Very Nice Hotel"
Rick S, 07 Juin 2019

Room was very clean and bright with comfortable beds. Internet service was very good with several power hookups. Small coffee maker (one cup) coffee not the best. Room location was far from restaurant and pool, not good for people with mobility problems.

"not impressed"
cherietree, 04 Juin 2019

no a/c,. hot tub broke, noisy, incorrect reservation data, no help it was very hot, even fan in room was not working. talked to staff, but no help offered. dissappointed as it was a large family gathering for a wedding where people from all over canada gathered. very poor accomodation in comparison for the4 price

"A great hotel with excellent amenities"
schmidklaus, 04 Juin 2019

The Lamplighter is an excellent hotel, one of the best, in London. If you're planning on staying here, there are a few things you need to keep in mind: It is always busy and often full-up. Reserve well in advance ( months) if you want your choice of rooms. There are suites along the atrium with a sleeping level with a queen bed and a sunken living room with a balcony overlooking the atrium/pool. If you are older (as I am) this may not be the best choice as the 2 steps down can be a tripping hazard. The bathroom is exceptional with a full-size bathtub on one wall and an equally large shower enclosure on the opposite side, There is a full-service on site restaurant with excellent food and service. The huge pool, hot tub and water slide in the center of the building, covered by a glass roof, is very impressive and well worth the stay here. Even though the hotel was full, it was fairly quiet at night.

"Best western lamplighter inn"
Chelseerichard90, 03 Juin 2019

I have been staying at this hotel off and on for 8 years now and I've never had an issue or bad experience. The staff is amazing and super helpful and always make you feel at home. The staff is always more than willing to help with anything they can, and the hotel is absolutely beautiful especially around the pool area. Also the restaurant here is fantastic and their food is great. Please take time to experience a stay at this hotel as I know you will want to come back for a second, third or 200th time like I have :)

"Amazing catering for dietary restrictions"
M4TT5H4W, 27 Mai 2019

Stayed here for a wedding, had an amazing time. They were quick to answer questions and requests, and we had a catered dinner which was the best I'd had since I've had Celiac and lactose intolerance. They have an incredible pool with a river running around it and a waterslide. My daughter and wife loved the stay as well. Would absolutely stay here again.

"medical trip to London"
Quest41953751615, 27 Mai 2019

Best Western always takes care of us when we travel to London. We have been there for 5 years now and the staff is amazing. They are proactive in meeting our needs and have been very helpful when we have had a special request for medical reasons.

Ken M, 25 Mai 2019

Nice clean friendly hotel great pool and exercise areas Breakfast food could have benen hotter Great place for kids large pool area with fantastic indoor water slide for the kids Rooms suites are ok with outside balcony's in some even have separate shower and tubs which is great Defiantly would recommend this hotel and we will be staying here again on our next trip to the London Area

"Enjoyable stay"
HeatherM4888, 25 Mai 2019

Hotel was very clean, staff very pleasant. Pool area is great for families and especially children. Outside very well kept and the hotel has many restaurants nearby. Beds were comfortable and the room quiet. Pet friendly

"Great experience"
FarAway17323772488, 23 Mai 2019

My friend and I had just come from a terrible experience before finding this Best Western. I was already so much more satisfied even just checking in to this hotel! The staff were all friendly and helping. Rooms were clean and spacious. We had a great stay! Thank you!!

"Great Time!"
Discover760869, 21 Mai 2019

My kids and I (8 and 10 years) had a great time. The room was very clean and above par for my expectations. High speed internet worked well though we didn't use it too much. The pool/water slide area was feast! We had a relaxing time and a lot of fun too! We will definitely be back!

GrandTour27226119809, 18 Mai 2019

We stayed iiib a jr suite and had plenty of room for myself and two of my grandchildren, everything in the room and outside the room was extremely clean and very well maintained. I will definitely take the kids back!!

"Excellent hotel and service"
Daydream38965872410, 18 Mai 2019

Awesome experience and beautiful hotel overall! Room service quick and very professional! The pool and water slide was amazing and it's very beautiful in this area! It makes you feel like you are in a topical area!

"Awesome Experience"
LUKE H, 13 Mai 2019

Stayed for one night for a wedding. Got the Honeymoon Suite with a gorgeous jacuzzi tub and a luxurious shower with two shower heads. Everything was perfectly clean, very neat and professional. We will definitely be back.

"Excellent Service & Quality of Room"
Joanne M, 13 Mai 2019

We recently stayed at the Best Western Plus Lamplighter Inn & Conference Centre for a wedding and were very happy with the value for the room we received. Our king suite faced the atrium and the balcony was a nice touch. We would definitely be back, but might bring our own pillows as we found the pillows provided quite hard.

"enjoyable stay"
Journey30078957507, 13 Mai 2019

It was a great place to stay. We were there for a wedding reception, had lunch in the restaurant before and dinner at the reception. All in all it was a fine experience. The service at the reception was very good and the bartenders pleasant and friendly. If I ever get married again (I'm 81) I will have it there.

"Wonderful service"
Travel24294355347, 11 Mai 2019

The staff were very helpful and efficient. The room was lovely and the bed was super comfy. I didn't use the pool but will definitely do so next time. Great hotel atmosphere and convenient location. Will stay again.

"Family Visit"
garywC2186ZQ, 09 Mai 2019

Convenient location on Wellington Street close to restaurants and shopping with a full service restaurant on site. Large facility with very comfortable rooms. Had one which faced the atrium and it was a bit nicer than looking out on the parking lot.

"Great pool area"
Tracey C, 06 Mai 2019

Amazing pool area with slide. Great room near pool area for groups to go in and out of each other's rooms. Would be nice if we could of brought more than water to pool area. Wasn't even allowed a plastic bottle of pop.

"Like being in a resort"
jacquelinegO8101GQ, 06 Mai 2019

The food at our conference was excellent. The main area looks like a tropical resort. the pool area is so cute. A little noisy in the evening with kids running in the hall, but that's ok. I'll remember this place for a family trip in the future.

"Lucie's Mobile Foot Care"
luciesmobilefootcare, 04 Mai 2019

Very clean, friendly and professional. Pool and slide are awesome. Excellent place for a convention and family stay. My friend had special needs children, staff were wonderful as well as other children on the slide.

"Great for older couples too! Great service."
Sandyd264, 04 Mai 2019

We were down here for a medical issue from Kincardine way. The hotel has a special medical rate, which makes it a really really good value! The hotel has a restaurant and bar attached and there is a nice curry house (India House) about a 7 min walk south. Lovely walk in shower. Very good if you have mobility issues. The wifi was strong. The beds were very comfortable. Kenneth and Lloyd were very nice and helpful! Good job guys! Only problem, and just a wee one, was the hallways seem to be loud and you could hear people talking in normal voice tones. Don't know how you fix this, but is a minor irritant, in an otherwise perfect stay. Definitely Recommend

"A bit tired and dated"
Canadian G, 01 Mai 2019

We spent a night here with friends and family, which it is great for; however, for the price I expected a little bit more. My sister in-law visits with her kids every year and it's a family tradition so I had high hopes. The rooms are a bit tired and dated with high humidity levels through out the hotel. The pool area is nice and it is a fun mini get away spot.

"Very generous and caring."
lyndas454, 28 Avril 2019

My husband had an appointment at the cancer clinic and tthe have a wonderful service of taking you by shuttle to the clinic and pick you up. They also have a special rate. This is also our favorite place with our young grandchildren.

"Simply stunning!"
StephTaves-smalltown, 27 Avril 2019

I booked 2 nights with my 5-year-old for a birthday getaway, and could not believe how amazing this place was... right in the downtown core this oasis of beauty is hidden away. Our room had a balcony into the atrium over the pool - I couldn't stop taking pictures it was such a breathtaking view. We were able to get into our room at 1 pm, the front desk was very nice/helpful and even texted us an hour after check in to make sure we were satisfied. The arcade, the gym, the room service & restaurant, the rooms (wifi/satellite tv), atrium & impeccable cleaniness... everything was absolute perfection! We are DEFINITELY coming back, this place is a little piece of heaven I have been fortunate enough to find!

"Great stay, over priced"
Navigate42437340140, 25 Avril 2019

Overall a beautiful hotel, but my card was charged 4x in 3 days (reservations paid in full previously online)... I was not acknowledged as a Diamond member, was given the wrong room and no welcome basket. I was supposed to have upgrade to best available room and I was not. Staff at the restaurant were great.. but if there is a phone call at the front desk while checking in be prepared to wait until they have helped the customer on the phone... for the price you will pay there is better value and customer service..stayed 4 nights and one night I even had 2 rooms. cool feature is the water slide.... dissapointed

"Love this place!"
Tripcam123, 24 Avril 2019

We love this hotel. So beautiful inside and out. Rooms are clean and spacious. This is our second time back. Staff are great. Breakfast was good too. Pool is relaxing and the atmosphere feels like a mini vacation. Will come back time and time again!

"Fun waterpark"
travelllers2, 23 Avril 2019

The water park with the fun water slide in this cozy hotel was just perfect. Over the mobile phone text service with front desk people was Superb! Fast, efficient and to the point. We enjoyed our 1 night stay and will definitely come back!

"Nusiness Meeting"
Monique T, 15 Avril 2019

Was really surprised how nice and clean this hotel is. We had a business meeting there, and the catering from the hotel was amazing. The rooms were very clean, and the hotel was quiet, even though it is on a main street.

"All the comforts you need"
peterkR2231PI, 15 Avril 2019

A fabulous pool, free parking, and free wifi are three huge pluses. The onsite restaurant Shelly's has a great value breakfast. The location is close to the highway and there are countless restaurant options nearby.

"Great stay for a conference at the Lamplighter!"
Judy R, 15 Avril 2019

This was a great spot for a recent stay for a rug-hooking conference. Staff were very friendly, facilities comfortable. I was pleased with the quality of food at the restaurant. No major problems, and the one minor issue was dealt with promptly.

"Family Fun matter what the weather!"
meredith_c13, 13 Avril 2019

Our extended family was getting together for a celebration. With 20 of us , comprised of a variety of ages, we needed a place that could accommodate all of us, provide meals, and also have some kind of entertainment for everyone in this early spring season of unpredictable weather. The Lamplighter was the perfect answer! With it's football field sized indoor pool area , all of us enjoyed a relaxing afternoon using the pool, hot tub, and water slide. For non swimmers, there were beach chairs to visit with each other pool side. Shelly's in house restaurant, provided a delicious all-you- can-eat roast chicken dinner served family style. Our rooms were clean, and had comfortable beds. The hotel hallways were quiet all night! It was a lovely weekend enjoyed by all!

942cathyt, 13 Avril 2019

Whenever we're in London Ontario this is where we stay! The suite style room allows one person to go to the bedroom, close the door and not hear the tv or the hall noise. The restaurant has really good food and room service is usually very good.

"Best beds !"
LoveTravel468325, 11 Avril 2019

I slept so well. The room was big unique and comfortable will return! Staff was friendly and helpful. I would most definitely recommend this hotel. Best hotel in London! It was warm and welcoming. Cleaning staff was great as well!

"Tropical Paradise in Winter"
ShannaLee68, 06 Avril 2019

The hotel was great and the staff were friendly and helpful. We enjoyed breakfast in Shelleys restaurant onsite. The best part was the pool and the view from the atrium room. It felt like summer time even when it was cold and raining outside.

"Great hotel!"
tbrandall, 05 Avril 2019

We were overnight in London for a medical procedure scheduled for 8:00am. The hotel offered a discounted “hospital” rate and although we didn't use it they also have a hospital shuttle service. This is a quality hotel with excellent facilities. We would stay here again in a heartbeat!

"Best place to stay in London"
995darlened, 05 Avril 2019

The staff and facilities are amazing. I needed time to recoup from an overseas trip and the location of the room I was given allowed me quiet. The staff understood my need at check in and were very good at accommodating me without even asking for the quiet corner room!

"Best all round rooms & amenities"
Meander692529, 03 Avril 2019

The hotel has a huge glassed in multi level atrium with pool, long slide, waterfall and cabana with large patio and tables. Large plants give it a tropical feel. Rooms are modern and beds extremely comfortable with a great sleep for me at least. Pillow top style. I stayed for business, but would return for a bit of a personal getaway.

"Good hotel"
Fearless09636636489, 02 Avril 2019

Hotel is very clean, and the rooms are fully equipped to make it an easy and pleasant stay. Staff could be a little more approachable/welcoming though. Concerned about the lack of guidelines being followed around the pool, it's supposed to close at 10pm, but at 11pm there were a ton of kids and no life guard on duty.

"Great Time"
FrequentFlier577966, 01 Avril 2019

Great place. Did not like the kids playing football in the atrium or tossing a handball in the pool. The pool was warm. The Koi were beautiful. We enjoyed the games room. Liked we were steps away from the pool.

mammacia, 22 Mars 2019

We decided to have a mini vaca but wanted a nice room and a hotel with a pool. Since we had been to the Lamplighter for many occasions, weddings, meetings, christmas parties, we knew it was a very nice hotel with great amenities such as the pool we mentioned wanting. The pool area is very attractive spacious and looks like a mini resort with palm trees, lots of greenery, tropical flowers etc. Waterfall and hot tub included. Lovely lounge chairs. the atrium area looks like a small cafe setting in a european country and is very cozy. We decided on the executive suite with contained a small kitchenette, dining room table for 8, king size bed with a lovely flat screen which can be seen from the jacuzzi. Separate walk-in shower and another two piece bathroom in the main area near kitchen. Livingroom area with another big screen t.v. desk and chair, pull out couch if needed and our room was at the bottom level 101 if you wanted to sit outside and enjoy the evening near the atrium. It was wonderful to have all this even though we were two people but it would accomodate more. There is a coffee maker with complimentary coffee/tea and two bottles of water. Would gladly stay again. We ate breakfast and dinner at Shelly's tap and grill and really enjoyed our meal - Great early bird specials.

"Too bad the pool was frigid."
Jimthefriar, 19 Mars 2019

The hotel is quite nice and all was great except for the FREEZING COLD POOL! I saw a lot of people using the pool and a lot of people attempting to use it and not going in. I would suggest turning up the heat at least 15-20C. Otherwise the rest of the stay was good.

jasongtoner, 19 Mars 2019

In town for a few days for work - and the Best Western was the host hotel. Room - I had originally booked a king room. Booking through their group services wasn't necessarily easy - it had to be done over the phone instead of through a link. When I booked I didn't receive a confirmation via email for a few weeks and didn't double check - and they switched my room to a double queen. Not the biggest issue, but when I checked in they said kings were available but I would have to pay more. The room was good size, though. I had an atrium view which let in enough sun light. Bed - Comfortable - slept well! Bathroom - the bathrooms a different layout, with the shower, tub and toilet in a separate room than the sink, which was in the main room area. I found I had terrible water pressure - only pressure if you wanted the water boiling hot. I'm also not a fan of the shampoo and body wash being in big jugs on the shower walls instead of small personal bottles.

Jet35645119091, 18 Mars 2019

Pretty good value for the price for the pool and water slide for kids. The pool is a bit cold for younger swimmers. Overall the kids liked the experience of sleeping in a hotel. The rooms are a bit outdated by very clean and the service was great I would recommend going for an evening such as we did for a staycation.

"Beautiful hotel"
Karenn G, 17 Mars 2019

I really recommend this hotel especially if you have younger children because the water park is not that huge but it's clean and you can watch your children easier. The hotel is warm inside so you can be in your bathing suit or shorts and feel like you are at the beach! We had an amazing stay

"Consistent good service"
Laura B, 15 Mars 2019

We stay at the Lamplighter at least once a year over Christmas for a stay-cation! We've noticed that the service has really gotten good in the last year with a few new finishing touches on their customer service- follow up by text on arrival to ensure we had everything we needed, etc. Room service was excellent, the pool and indoor oasis is so enjoyable even if you are just sitting on your balcony enjoying the sights and sounds. Management are receptive to ensuring you have the best stay- offered us a discount for one night when we had an interrupted sleep from a barking dog who was staying the night with another guest. The restaurant on-site is ok but would be the only element that may need some improvement- the menu is limited and could use some sprucing up! I would also recommend that the hotel consider using some of the open space to put in another element for children- like a basketball net or something to keep the kids busy. The arcade in the basement is nice but it's not too expansive and we found that it would be nice to have something else to do aside from swimming or arcades, especially since there is definitely room to expand on their services in the atrium area- where there are loads of empty seats/tables. We will always return but it would be nice to see something expanded for family fun! We also just stayed recently so my husband had treatments done at the University hospital and we received a free shuttle service to the hospital- it was so convenient and gracious of the hotel!

"March Break Stay-cation!"
courtneyweiland, 15 Mars 2019

We took the kids to the Lamplighter for a mini close-to-home getaway over March Break. Everything was great, especially the water slide/pool area, with its wonderful tropical feel! We would love to return again!

"Relaxing and Wonderful"
K6905JKkarenk, 13 Mars 2019

Wanting to get away with my grandchildren but can't afford to go to the islands. I go to the Lamplighter Inn. All in one vacation palm trees, lighthouse slide, waterfall, stream with beautiful goldfish, workout room, arcade for kids, beautiful balcony atrium view. Great Restaurant attached with room service! Mention location close to downtown London and across from Victoria hospital and Parkwood Hospital if your needs are specific. This is always our vacation away from home .

"Very nice place!"
182blairc, 13 Mars 2019

We stayed for a hockey tournament for 1 night. The place was spotless and very nice. The pool was a huge hit with the team and was very nice. The only complaint was that you don't get the full day of the pool after you check out. In my opinion when you pay that price you should be able to use the pool for the full day. Other than that it was a great stay!

"Love this hotel!"
Mel C, 12 Mars 2019

This is one of our favourite hotels and we are in hotels a lot! We have been going to the Lamplighter for 4 years now and love it. The rooms are clean, well designed and very comfortable. 3 times now we have had an atrium view with the balcony overlooking the pool. The service is wonderful and the kids love the pool, waterslide and arcade. Bery well designed hotel! The cookies and free coffee at check-in and the welcome text to see if there is anything you need are a welcome bonus!

I5562RIjessicac, 08 Mars 2019

Great family hotel with comfort for all members. Rooms were clean and professional. Beds comfortable making for excellent night sleep. Pool and slide keep kids busy and plenty of areas to sit and relax.

"I love the Best Western Lamplighter Inn"
Journey65072415788, 07 Mars 2019

I use to go here with my kids and had a great time many years ago. Going back was no different, I was there for a conference and still loved my stay at this hotel. The bedding and pillows are heavenly to sleep on.

"Nice Hotel."
Nicole B, 06 Mars 2019

We stayed here March 2nd 2019 for 1 night as a quick family getaway. My kids who are 5 and 7 were super excited to use the pool and waterslide BUT unless you are 4ft tall you CAN NOT use the waterslide. My kids still loved the pool and atmosphere surrounding it. The pool could have been a lot warmer it was quite cool. Also the games room is extremley small and hot! The room was great and our patio area was nice for our room too. Overall we had a good time minus the few things I mentioned. Also for the price a continential breakfast would have been nice.

"Pretty cool place"
Odyssey57508877671, 06 Mars 2019

The hotel is nice. It gives you that resort feel. Steep prices though, a complimentary breakfast would of been nice for the price we paid. Pullout couch is very uncomfortable. If you need 2 beds, I suggest you get a room with 2 beds and not settle for just a pullout couch bed.

"Friendly staff, nice clean rooms"
mchase04, 04 Mars 2019

Stayed in a King Suite. Room was spacious enough for a family of 4. There was no blanket for the pull out couch, we called and they had one up to us within 10 mins. Staff were very nice and we got a text asking about our room shortly after we arrived. Our 6 yr old vomitted in the entrance of the restaurant. All the staff were so nice and didn't make us feel uncomfortable with such an embarrassing situation. Only negative: the pool was too cold! The hot tub though, so nice and hot, loved it!

"Business or Pleasure"
Wander41125578044, 01 Mars 2019

Excellent Hotel! Staff was very helpful and accommodating. Only issue was the chain on the toilet broke after the third use, but I fixed it myself. Great room, overlooking the atrium. Very quiet when the sliding doors are closed, but also very nice when they're open. Spent most of my time working while in the room, Used one of the TV's as a second monitor, while my wife watch TV on the other. Yes, 2 TV's. Don't think I heard any other guests, so I got plenty of work done. Even took time to used the hot-tub a couple times. We're coming back for weekend stays, when I'm not so busy.

"last minute decision"
Journey25644861003, 28 Février 2019

I was scheduled for a hospital procedure the following day however weather conditions (snow) caused us to make the decision to travel from Sarnia to London the night before. Upon our arrival, 10 pm, we were greeted by a very helpful team member, she informed us that they operated a hospital shuttle in the event that road conditions deteriorated over night. The room was excellent, we received a text message from the team member a few minutes later asking if the room was satisfactory. we will be travelling to London several times over the next few months and will definitely stay at the Best Western when we need to stay overnight, they even have special pricing for hospital visits, this Inn is very close to the hospital,

"Such Accommodating Front Desk staff!"
OntarioSnowMonkey, 28 Février 2019

My mother-in-law had an early morning procedure at the hospital which was to last all day. She lives an hour away and the weather was supposed to be bad, so she and her friend spent the night here the night before. The front desk staff were aware of the situation and did so much to make sure they were both comfortable. While my mother-in-law was at the hospital, her friend made use of the room for as long as he could and after he checked out he spent some time in the lobby. The staff were so attentive to him and kept checking on him. They were so appreciative of the wonderful accommodating staff and wanted to make sure that a message was sent to convey their appreciation.

"Very Comfortable Stay - Clean Facility and Great Staff"
Dream27033635258, 28 Février 2019

Was travelling for business, already had 2 unpleasent stays at other London hotels, was hoping for better this time around, and the Best Western did not disappoint. Check in was easy, and the staff were very friendly and welcoming. I even got a check in text to ensure I was happy with my room. Rooms were clean and very comfortable.

"Excellent little getaway"
DRollings, 25 Février 2019

We booked a couple nights stay at the lamplighter for a little family vacation. We were met with friendly, accommodating and helpful staff. Our kids loved the pool and arcade room. Everything was clean and well taken care of. I would definitely recommend this hotel to others and plan to come back again another time.

"Chaotic, Loud & Cold"
Lindsay H, 19 Février 2019

I had heard great things about this hotel and it was a complete disappointment. The pool was cold, over crowded and chaotic. They provided very poor quality towels which must stay in pool area, no enforcement of rules such as limit in hot tub, too much chlorine in hot tub, and not nearly enough seating for the number of people in the pool area. This was no better than your local community center pool which charges $5 admission - save your money! Also, the room quality is sub par and children run up and down the halls at all hours so you won't get any sleep.

"Noisy Place if Kids are Around"
TheGreatFoodCritic, 17 Février 2019

There appears to be no control on Hockey Kids or parents when the season peaks. Kids running in the halls and around the pool. Drunk adult supervisors were noisy as well. There was a room near ours that must have been the key party room as we could hear them well into the night. Do not go here without asking if there is a tournament involving kids going on in the city. I know the hotel does not care as long as the money keeps rolling in but the comfort of everyone should be considered. I can only imagine the amount of urine in the pool with all those kids.

"Great place for a family"
Mattauna, 16 Février 2019

We stay here when we have an apt at the hospital. We cannot say enough about how wonderful and accommodating everything is. Pool is wonderful and atrium is a welcome break to the harsh winter. GUEST SERVICES IS KNOWLEDGEABLE AND EFFICIENT

"Hotel stay for a hospital stay"
Coastal13774231511, 13 Février 2019

Very helpful staff and they always greet you when you pass by.. Hospital stay rates and hospital shuttle. Fantastic restaurant on site. Pool area is fantastic. The rooms are spacious and comfortable. It's very close to shopping.

"Great, clean hotel!"
Pamds81, 12 Février 2019

Everything was good - service, rooms were clean, outside was clean, dogs are allowed and the pool with waterslide was lots of fun for the kids. The rooms are spacious and comfortable. I would stay there again if in the area.

"Palm tree winter haven!"
MBFBarrie_Ontario, 11 Février 2019

Lovely plush king room with private jetted tub and separate shower...nice surprise as we only booked a normal king room! Amazing palm treed pool area with the hottest hot tub I've ever encountered in a hotel! Absolute top marks for this! Really awesome water pressure in our room on the second floor. Ample free parking. Nice quiet room overlooking parking lot. And that restaurant Shelly's was excellent too: great service, good food, nice decor and surprisingly really great prices! We think this is a great stay-cation option for those years when one has already blown their winter Caribbean vacation budget in Europe last fall!

"Great Hockey Weekend"
Nicanti77, 11 Février 2019

I was amazed by this hotel. We came for a Hockey Tourney it was close to everything. The pool and water slide were so much fun. We would definetly return. Only thing I would recommend is a room for people to enjoy their own alchohlic drinks so others are not disturbed. The police presence seemed to be a little over kill. Thanks for the great weekend!

"Best western Lamplighter Inn- Chelsee"
Chelsee R, 08 Février 2019

I've been staying at this hotel off and on for the past 7 years and the staff is all amazing and give great service. The food is great and the pool area is beyond beautiful. The hotel is kept very nice and most importantly very clean

"Night away"
Stay16523375521, 04 Février 2019

Clean rooms, great restaurant and kids had a great time in the pool and hot tub! The only downside was hearing doors slamming in the morning of other visitors leaving, but no one can really help that!

"The pool is where it's at!"
Sarah L, 29 Janvier 2019

We loved this hotel! We booked it because the pool looked amazing and it was! There was a small wait at the restaurant in the evening. We were there at about 6pm for dinner and noticed that the two servers were very busy with tables. Having worked as a server, I know how hard this job can be, BUT it would have been nice to have been acknowledged. We waited for about 4 minutes while the servers busily walked by us over and over again. Then at about the 4 minute mark, we were acknowledged and at the 5 minute mark we were seated. The service for dinner was great and the food was also good. Now it was time for the pool. The only drawback occurred when a child pooped in the pool. Then we had to wait over an hour for the staff to clean it and make sure the chlorine levels were where they needed to be. But this was a great opportunity to check out the arcade that was very close to the pool. The arcade is pricey! I think it's about $1/game. We had another issue when we were getting ready for bed. There was something black and squishy-looking on one of the flat sheets on our bed. I'm not a complainer at all, but I couldn't image myself or one of my kids sleeping with this next to their face. So I called the front desk to ask for clean sheets and within 10 minutes we had fresh, clean sheets. Also our room overlooked the pool which was great fun! The waterfall part of the pool did "run" all night (our room was directly beside the waterfall), which is great if you need some background noise to sleep with, but the chlorine smell was very harsh so we closed our balcony doors to the noise and smell. Breakfast was good there. The price was very good for a two egg breakfast, toast, homefries, 2 bacon and 2 sausages. Only $6.75. The kids breakfasts were very good both with price and quantity. We would definitely visit this hotel again.

"Great place"
Fearless04077978287, 28 Janvier 2019

Great place overall. Good location. More family oriented and for group excursions. The pool and hot tub was very crowded. Dinner at Shelley's did not have great service and the panini was rock hard. Breakfast was much better but keep in mind it is not free.

"Best family resort"
Traveler64270531292, 28 Janvier 2019

We called in advance for extras as we are a family of five with one child whom is autistic. They even had a playpen set up for our youngest. We didnt even have to ask. They supplied our microwave and extra bedding as requested. The onsite restaurant was great. My kids had fun picking up their milk at shellies at bedtime to go with our cookies. We ordered waters and pop from room service and it came in less than 10 minutes. They also extended our check out

"best place in london, ont"
OnAir03874944422, 28 Janvier 2019

beautiful, clean rooms... excellent pool and fun waterslide for the kids.. Good resturant on site although service there is very, very slow! Location of hotel is very close to great shopping and other fine dining places...

"Midweek stay"
Inspire30361847321, 28 Janvier 2019

We greatly appreciated the amenities that the Lamplighter offers. Unfortunately we were in town because we had a family member in the hospital. The Lamplighter offered a hospital rate and shuttles to all of the LHSC campuses, which made it a great option. We brought our children to try to make the most of the situation and they loved the pool! The hotel was clean, quiet, and very well maintained. We went to Shelley's for a drink and appetizers and the service was great. The plants are something to view - so beautiful and well maintained!

"Great facility, Super Service"
Paul M, 25 Janvier 2019

Attended the hotel for a convention. Stayed three days and two nights. The facility is A1. easy to get around, lots of parking, clean and tidy. The staff are most accommodating, pleasant and helpful. I was even offered a coffee while just sitting in the lobby. Great touch

"Great Hotel"
Excursion28944149968, 24 Janvier 2019

Very friendly and customer orientated, children always enjoy the pool area. Stay here for both business and personal travel. Restaurant on site serves a great breakfast for value as well as dinner options

"Girls weekend.Staycation"
KathleenFowler, 22 Janvier 2019

Had the most incredible time,Fun at the pool , the room was beautiful and the staff were very helpful. Thanks so much.The view from our balcony was nice, We had a suite all the amenities we needed The hotel was done nicely for Christmas love the Poinsettia Christmas tree,

"Great hotel"
SBTOntario, 21 Janvier 2019

Stayed for one night. Highly recommend. Lovely clean room facing the pool. Kids paradise! Great food. I would suggest the atrium facing room. Felt very tropical sitting on our deck. Comfy bed. Lots of pressure in shower. 2 tv's

"Amazing Customer Service"
Taylor F, 20 Janvier 2019

I've been to a lot of different hotels that have had great amenities like BW Lamplighter Inn. What truly sets Lamplighter apart is their customer service. The staff is amazing, but there are a few that go above and beyond to ensure you feel welcomed. Josh was EXTREMELY patient and pleasant to talk to. I must have called ten times regarding my reservation and spoke to him and each time he was not only personable but was also more than willing to help. Most representatives would make you feel like a nuisance, but not him - his customer service is OUTSTANDING. Davis was also a GREAT help during check in, she was very kind and extremely helpful. It is because of them that I will be returning back and referring friends and family! Not only is the hotel tell amazing, but their staff definitely set them apart from any competition.

chughes2, 15 Janvier 2019

This hotel is in an excellent location - close to the hospital where my babies are admitted. My room was very clean with relaxing decor and I was greeted with friendly service at the front desk upon entry!

"Excellent service"
DENISE S, 14 Janvier 2019

I have stayed at this hotel quite a few times. Love the hotel. Always very clean. Workers are always very nice and go above and beyond. Always fast check in and check out. Would highly recommend to anyone needing to book a hotel.

"Great Family getaway"
GrandTour789197, 10 Janvier 2019

We have 3 children under 6 and they loved the pool and hotel experience! We felt like we had a mini vacation down south with the palm trees and beautiful atrium. The property is meticulously maintained and we definitely can't wait to go back again soon!

"Great Hotel in London"
Roam488376, 07 Janvier 2019

We have stayed at a few hotels in the London area for sports, by far this pool and water slide was the best. The layout is great, the staff are amazing and seem to appreciate your business. They are helpful and very kind. I will stay here in the future or at least check here first for availability when staying in the London area.

"Kid Take Over"
woodenships, 06 Janvier 2019

My husband and I recently booked a King Suite facing the atrium for a romantic night away. The room was beautiful, clean and very comfortable. We loved our balcony and the view of the waterfall and pool. London has many lovely hotels, however, I specificially booked this hotel because of the pool and hot tub. Upon our arrival I realized quite quickly that we wouldn't be using the pool or hot tub due to the 100 children swarming the area (ie. Screaming, cannon balling, and climbing between the pool and the hot tub). Now, I am a teacher and I do love children but I was really hoping for a quiet getaway before going back to work. I, of course, want children to have fun and enjoy the pool. I imagine that's why their parents also booked this hotel. What I would suggest is that there be an “adult swim” time at 10pm to 11pm and from 7am to 8am. I did suggest this to the front desk and they did say that they would bring my concern up to management. Overall, we loved our room but I was very disappointed that I wasn't able to use the pool and hot tub without being crawled over and splashed by children. I would not recommend booking this hotel during the weekend. I am sure it is much more adult friendly during the week.

"Only hotel we stay at"
moosifer85, 05 Janvier 2019

When ever my family and I plan and take a vacation we tend to only go as far as London for this hotel. We could go any where, but we all love it. Mainly for the pool and how close other amenities that are REALLY close by.

"Great Family Getaway"
Jill C, 05 Janvier 2019

Great place to getaway with the kids for a winter break. Room was great - we booked a King Suite on the South side with Atrium view. Easy access to pool, room layout was great and the Atrium area was very well maintained. The pool busy but more than accommodated everyone. Shelly's was super busy so we didn't eat there, but Crabby Joe's was just next door and was an excellent back up to our dinner plans.

"Positive experience"
Vacation41839069136, 02 Janvier 2019

Excellent stay, very happy with the staff, helpful and professional. Gorgeous lobby and pool, kids love the place. Sleep was great with quality bedding, and the arcade is a bonus. Definitely will return

"great New Years Eve"
U5085MErobertm, 02 Janvier 2019

we enjoyed our stay on New Years Eve! New Years Day was also my grandsons 8th Birthday! The kids really enjoyed the pool and waterslide! We have already booked our stay for 2019 New Years Eve! We had a great time!

Trip23704552980, 02 Janvier 2019

We loved the hotel and the fact that the restaurant (Shelleys) was attached to it so we didn't have to go outside into the cold. Pool area was great, however, it would have been nice to have lounge chairs for relaxation as opposed to just chairs.

"Great pool for kids."
Trail55594328029, 28 Décembre 2018

We stayed a night to give our kids a staycation and meet up with some friends for a night. Overall was a good experience - they loved the pool. The atmosphere in the pool area was fun.Shelly's restaurant is best avoided. Supper our server wasn't very friendly. Breakfast was awful. Over an hour wait for breakfast food and no apology or explanation. When it arrived the food was mediocre at best (hard to get breakfast wrong) and we only ate it because we were starving after waiting so long.The pool hours are posted but they closed for scheduled maintenance (not posted) 10 minutes after we arrived in the pool on the day we left which meant we only got one day out of the pool. Given what we paid just to stay there because of the pool, we were disappointed.

"Family/Pet Friendly Hotel"
Mobile54772367664, 27 Décembre 2018

This is the second time we have stayed at the Lamplighter hotel. It has been updated and it is a very clean and comfortable place to stay. They have a great pool, hot tub and waterslide indoors. The food at the restaurant is great. The location is close to everything. Great place to stay while in London and is right off the 401.

jdtoy77, 27 Décembre 2018

Excellent experience, ! Friendly Staff clean rooms and the pool and water slide are great . The restaurant was nice and priced reasonably! Overall this trip was fun and would recommend to everyone from couples or families!!!

"Another Excellent Stay"
BT-Traveller, 25 Décembre 2018

Stayed here again in a King Room for a one night stay. Checkin was smooth. Everything was clean and in working order. Hot tub and pool was very nice once again in that tropical setting. Main purpose of trip is to relax and enjoy the amenities and The Bestwestern Lamplighter has never disappointed. Would recommend to all if visiting London.

"Exceptional reception"
Stay51673705944, 24 Décembre 2018

We had to travel to London for a Christmas gathering and needed a place to stay. We had three grandchildren with us. The gentleman at the front desk was extremely welcoming and accommodating, we couldn't have asked for better service. The pool was great, our room lovely. Just wish there were children portions and prices on room service menu.

"Beautiful Hotel & Pool Area"
Bakerfortress, 13 Décembre 2018

This was our first visit to this hotel in London and we loved it. Their pool area is the reason why most want to stay here as it is large, has a slide, and there is a lot of area to just hang out. Our room faced the pool and we were on the third floor that also had a balcony. The insulation on the sliding glass doors is great as we didn't hear any noise coming from the pool area while it was still open and we were tucking our grandchild into bed for the night. There are fridges in the room which is handy. However, our room did not have a microwave and I was really surprised. We found out (once we got home....) that you can ask for a microwave at the front desk and they will bring one up to your room. I guess next stay we'll know better. Our room was clean and we received the extra pillows that I requested when booking. The hotel was all decked out for Christmas - which was really lovely as well. Their customer service went above and beyond and we would definitely go back. I think the only negative thing about this hotel is that they don't offer a continental breakfast. For the family-friendly feel that it has (and the price of the rooms) it would be a nice bonus.

"A getaway"
nancy j, 12 Décembre 2018

This was my first time staying here, and though Ive stayed at hotels that are a comparable price and location, this has exceeded my expectations. It started at the front desk with a super friendly person behind the counter, thanks Josh. I was texted to make sure my room was ok. The room was spotless, noticably so, the restaurant was accommodating, the food was fresh and tasted great. I was here during the week and had the pool to myself. The atrium was well taken care of and I felt like I was far away. They take great care of everything. I wish I'd stayed here the other times I've been in London. I won't be staying anywhere else now. Great quality for the money

"Girls shopping weekend."
L9039ZMjudithc, 11 Décembre 2018

Shopping with my sisters, the hotel was great,very friendly & accomadating. Everything we needed in a hotel room was there. It was very clean & well stocked. There were a lot of events going on in the hotel that weekend, the extra security was amazing. Everyone seemed very organized.

"Great expeirence"
Dream64509171498, 11 Décembre 2018

The hotel stay was great. My kids enjoyed swimming at the fantastic pool. Set up of the room was great and decorated nicely. Having the restaurant on site was very handy. My husband has been here as well a few years ago for a conference and also enjoyed his stay. I would defiantly recommend staying at the lamplighter inn.

"great value"
JTO_10, 10 Décembre 2018

Great stay for its price range. Large rooms. Excellent indoor pool. Small fitness room. Bathrooms and towels could use some updating. Thin walls - can easily hear neighbor's TV. Attentive and responsive staff. Interior and hallways look relatively new. Game room.

Parisites, 05 Décembre 2018

These folks do everything right from the service to the linens. No free breakfast but an awesome restaurant with a substantial breakfast at a low price. Nice to get real eggs etc. Like the Best Western free breakfasts but they can get a little tiresome after a few nights on the road.

"Great hotel"
DayTrip53259190499, 03 Décembre 2018

Visited for a hockey tournament. Great food, service & amenities. Kids all loved the pool/waterslide, and the arcade. The room service completely exceeded expectations. Food arrived piping hot and was high quality (eggs benedict, in particular, was amazing). Would definitely stay here again

"Great night"
dupester77, 28 Novembre 2018

I took my daughter and her friends here for a night away. We had a king sized suite overlooking the Atrium. It was clean and comfortable. The only thing that would of made our stay better was a microwave in the room, especially considering it was a suite.

"Christmas party"
bryonp913, 28 Novembre 2018

We were located in Room 217 overlooking Pool and Waterfall area in the Atrium. Great place to take family for a family outing. Balcony with 2 chairs and table to sit out in Atrium. Bedroom up and than a couple of steps down to sitting area and another television. Also a tv in the bedroom area. Safe in the closet is also available.

"Exceptional Facility"
Lynn N, 28 Novembre 2018

A little pricey but exceptional facility for a family or group. Beside the screw up in our reservation, our room was well positioned to view the pool on the main floor. Clean and well equipped. No microwave. Great pillows and comfy bed. Very busy hotel but friendly accommodating (pun) staff. Would return, just to relax in the enclosed pool.

"Amazing and relaxing stay!!!"
Trip13019930790, 23 Novembre 2018

The atrium was beautiful.. the pool and slide was perfect for kids and temp was warm. Fun arcade room. Meals were affordable. Staff was helpful and knowledgeable, quick and accommodating. Really a great experiance and truly enjoyable

"Fantastic for Business Travellers"
Jeremy P, 22 Novembre 2018

This is the nicest hotel in London, lots of parking, excellent facilities and really great food. It is really nice to have a hotel that meets all my needs with very large desks and bright spacious rooms. Would recommend it to anyone coming into London

"Excellent stay"
Bootscootin99, 20 Novembre 2018

fabulous stay, adjoining tv area separated by interior doors. Outstanding pool area. Good restaurant.Bed very comfy. Smallish balcony overlooking pool. Top floor worked well. No complimentary brekkie but good restaurant brekkie for a reasonable price

"Great Hotel - Amazing Staff!"
Adventure13804246656, 19 Novembre 2018

Our family had a great experience. The hotel has rooms overlooking the beautiful atrium / pool area. Guest services are incredible and we will definitely consider for any conference / business trips in future. The hotel has several conference rooms to host a varying events. Overall 10/10!

"Fantastic place to stay"
Trek30614942417, 16 Novembre 2018

We come every year for hospital appointments and feel like we are on a min-vacation! Rooms are great, very clean and comfortable. Staff are always very pleasant and helpful. Have traveled all over the world and this hotel is at the top of my favorits. Also close to great shopping.

"Med appointment"
Philip C, 15 Novembre 2018

I showed up at one in the morning. My credit card would not work. They allowed me to pay by cash including the deposit. Saved me from standing in the cold for seven hours until my appointment clinic opened. I have always had a great experience here. The breakfast special is amazing and cheap

"Mini Tropical Stay"
SandraChristineA, 12 Novembre 2018

I loved staying here! Had a work meeting early morning, but came the night before and soaked in the hot tub, swam in the pool and it was all off the room balcony in the atrium, Felt like being away someplace warm with the decor! Will come back :)

"A great night!"
Kim L, 10 Novembre 2018

We were not expecting to stay overnight in London, but our son with autism needed a video EEG (continuous monitoring) and by the time we were done at the hospital it was too late to drive home. We arrived with no reservation not knowing if there was "any room at the inn" so to speak. The front desk staff was wonderful and accommodating, and patiently helped us find the right room. The room was clean (we stayed overlooking the pool, nice), and we liked the very clean remote control. Great for a germ freak to see! lol The pool was delightful and our special needs son enjoyed the water slide and the hot tub. This is just such a great space. We also went over to Crabbie Joe's (so close we walked) for dinner and it was quite good. We wanted to try the restaurant at the hotel but it was very busy that night so it was better for our son to go somewhere a little quieter. Hoping to try Shelly's Tap and Grill next time we stay.

"Happy to be Back Again"
Passport65859507466, 04 Novembre 2018

Service and staff, as always, were excellent. Beds (as always) were incredibly comfortable. Room was clean, well-equipped --loved the delicious-smelling citrusy soaps/shampoo!. A slight issue with warm room/ventilation was remedied with very kind offering of a fan. The only slight negative was the restaurant... Food is always delicious, breakfast special a great value. Breakfast and Dinner meal service is SLOW, and always seems to be. Dining room hasn't been overly busy for it to be this slow. Unfortunately, it's come down to whether or not we will eat at Shelley's again on our next stay. We love the breakfast, but shouldn't have to be forced to eat so quickly.

"Nice set up and clean"
Peter H, 04 Novembre 2018

The hotel set reminds me of a indoor resort where some of the rooms overlook a pool with small waterfalls. It's clean and reasonably priced. It also has good amenities (gym, games room) and a restaurant, however breakfast is not included.

"Difficult to Find Rooms Without any Helpful Signs"
Gary S, 04 Novembre 2018

Overall the Hotel is well appointed with pleasant staff. However, trying to find my room without any helpful signs E.G. blocks of room numbers with arrows proved to be difficult, and when you have a bad back that lack of attention to detail does not sit well.

"Great hotel for Families!"
GrandTour06903707181, 02 Novembre 2018

Great place to stay with children. They loved the pool and water slide! Would definitely stay at this hotel again! Front desk staff was excellent. I appreciated the check in from them once we settled into our room...all done through text messaging. Would love it if the hotel would provide a complimentary breakfast.

"Stay Here"
Amber D, 01 Novembre 2018

Absolutely amazing experience. The pool is set up with palm trees and beautiful plants and décor all around to make you feel as if you were in the tropics. Rooms with balcony views of the pool area and the amazing natural atmosphere. Comfortable and relaxing. The only complaint I had was that the coffee in the room was an out of date system that was unappealing to me and no coffee station at front to accommodate either but there was an option to purchase coffee at a conjoined restaurant but I personally found the coffee not so great. Otherwise everything else was amazing and I am looking forward to returning and hopefully by then they will have upgraded their coffee machines in the rooms

Companion19900072424, 31 Octobre 2018

this was a great hotel, reasonably priced. Clean, great service.. food was great. Pool was beautiful. Attended a conference here. My friend and I have decided to come spend a couple of nights here just to get away as our experience was so good. I strongly recommend this hotel!

"Come for hockey and keep active kids active at this hotel"
Sandra H, 29 Octobre 2018

11 year old loved the pool, especially the slide, hot tub, and the arcade. Dad and 11 year old literally got lost in the huge hotel while looking for the lobby to buy tokens for the arcade. They gave up Saturday night, but valiantly returned to their quest on Sunday morning.

"Great Hotel"
Seaside751112, 27 Octobre 2018

Great Hotel, beatuiful inside, and the staff couldn't do more for you. Has a indoor water slide and a huge pool. Hours of pool are too short. should allow adults only in the pool after hours. The workout room overlooks the pool. Have hospital rates if your going overnight and a shuttle that takes you to and from the hospital.

tsayers2018, 24 Octobre 2018

Stayed in king suite with jacuzzi tub, and was by far the best room that i have stayed in a really long time and was a resonable price. the bed was great, tub was fantastic the establishment was top notch. Fitness centre was as always great. EXCEPT the pillows were way to bulky, but that is nothing compared to the hotel! Great location and amenities.

"Birthday Party Gem!"
amilec379, 23 Octobre 2018

For only $190 My daughter got to have her first ever birthday pool party in October. She got to invite 11 people on top of our family of 4 and received a special gift from the hotel as well. It was cheap, easy, and so much fun!

"Wonderful Weekend"
katherine b, 23 Octobre 2018

From the second I walked in the staff was friendly, the building was impeccable and the atmosphere was relaxing. The rooms were spacious and clean and the balcony in the room provided a great view of the atrium. Their indoor pool looks amazing (though I never had an opportunity to use it myself). I will definitely stay here whenever I'm in London. I may even start making special weekend trips with the family just to stay here again.

"Fabulous stay & property"
Compass292658, 21 Octobre 2018

We had an amazing 2 night stay recently as a family at Best Western Lamplighter. The pool and slide is a highlight. The rooms are well appointed. Service was great and location is convenient. Highly recommend.

"Everything You Need"
Antonio D, 20 Octobre 2018

Hotel had friendly staff, quick check-in and check-out, easy access to room with relaxing pool area. Food was quite good with dining experience efficient and friendly. Easy access off main road. Everything you need in accommodations for any type of business meeting.

Trip759602, 17 Octobre 2018

The staff listens. They treat you with respect and kindness.They make you feel welcome and appreciated.Like our friends! When you arrive, they make you feel like you are coming to your second home. Check in is quick and efficient and, by the way ALL the food is good. Excellent Tortilla soup! Hot wings and cold beer OR steak. All good!Easy parking close to your room and a feeling that "all the lights are on "24/7 with regard to security.We have been to the lamplighter many times and we will be back!

"A pleasant visit."
Einekleine2015, 16 Octobre 2018

For a visit to family in the London area, we chose the Lamplighter based on other reviews. While not expecting anything spectacular, we were pleasantly surprised. Our king suite was well designed with a sitting area, spacious closet, and a separate vanity. It was spotlessly clean, and the mattress was quite comfortable. While a very busy spot, with many children, having the suite doors offset from the hallway reduced some of the noise. Our only disappointment was the room service breakfast. It arrived with a missing item, which was not critical, but the English muffins were cold and hard, and our juice arrived in bottles. Not quite what we had hoped for. Still, while we may not order room service again, we would definitely stay here for another visit. Staff were very pleasant, and the cleanliness has won us over.

"Good stay but...."
danielantoronto, 15 Octobre 2018

I went to Windsor and on the way back home I decided to stop by London and I chose this hotel for the swimming pool. First of all, hotel is really nice. Room was modern and well designed for family trip. Especially I liked almost all the furnitures which have rounded edge. I have 14 month baby so I thought it was a really nice touch. Also room layout was good . Fortunately our room faced not swimming pool side so I couldn't smell chemical stuff from swimming pool. Staff was also friendly. Especially housekeeping attendant was really helpful. But why 4 out of 5? Because of we chose this hotel for my daughter's swimming. But When we got the pool, pool was closed. I heard there was an incident last night. Maybe I was just unlucky but it was a little bit disappointing not to use the pool. This hotel promotes the pool a lot but cannot use????

"Always satisfied"
terryhE6265EO, 14 Octobre 2018

We stay here in London at the best western lamplighter great hotel great service great pool clean rooms it the best in London always happy with our stay.we have used it for hospital visits shuttle service from hotel to hospital is available

"Kids? Wheelchair? A few things missing..."
carmenincanada, 14 Octobre 2018

Two nights for family from out of town brought mixed results. The good: constant checking in with guests to ensure satisfaction. A relatively clean environment. And exceptionally friendly staff. A wheelchair bound individual had the choice of one room - which thankfully was available in my two week prior booking. But no bed guards were available, so double comfy chairs as ‘walls' had to make due. Then there was the pool area for kids: yes, it was mid week, but why no life guard and then no slide or good kid things open? The facility has the amenities, but no access. After Thanksgiving there is not much in this town to occupy little ones, and a rockin' pool area would stand out. Finally, no breakfast included. Really? Overall, better for able bodied adults who can travel out to eat, I'd suggest.

"Resort Close to Home"
Chrissy K, 04 Octobre 2018

The hotel staff were very welcoming upon arrival. Room was clean and had everything we needed except a microwave. Bed was very comfortable. Love having 4 pillows. Pool area busy. Many kids there without parents. Only one lifeguard enforced parents being on the pool deck while kids are there.

"Impressive Motel/Hotel"
Vince M, 03 Octobre 2018

We did an overnght stay at Best Western Lamlighter in London Ontario on Sept29,2018,& it's a great place to stay, awesome comfortable beds,we fell asleep wihin 5 minutes, rooms were pretty quiet from outside noise, & very clean (9 out of 10), bring your swim suit, they have have a decent pool with waterfalls in the Atrium, had breakfast at their busy in house restaurant (Shelly's), & food was excellent & service was quick, despite being busy,the staff at the hotel were great & professional, well trained & hard workers. The price of the room was excellent, we received the wedding rate, which was the same with two other hotel companies that i checked out, & the competition offers less amenities & services, keep in mind that the Best Western Lamplighter Inn is a higher end hotel, compared to your mainstream hotels, so their REGULAR room rates were about 10% higher, which we thought was a deal, considering you are getting great service/staff, delicious food, nice rooms, extremely comfortable beds,exercise room, lots of parking,close to 401 Hwy, close to many stores & businesses in London, and a decent swimming pool. I hope this review helps all travellers & i am sure you will enjoy your stay at Best Western Lamplighter Inn, unless you are a consumer that can never be satisfied.?? By Vinny.

AshleyC1255, 03 Octobre 2018

My kids absolutely loved the pool and water slide area, however it was SO busy. Made it very hard for my youngest child, my three year old, to enjoy. She also wasnt allowed to go down the water slide with a parent, and she was very upset about that. The room was mediocre at best. It was also very disappointing that there was no continental breakfast included. For being as expensive as it was to stay there, I was very disappointed with these things. Also, SUPER confusing to find your room.

"Birthday Gift"
Debbie M, 02 Octobre 2018

Stayed 2 nights for my husband's birthday. Stayed in a king size suite with Jacuzzi tub. Everything was good. Found room a bit warm even with the air set at 68 at night. Had a very good inexpensive breakfast at adjoining restaurant.

"Clan Gathering"
Denise L, 01 Octobre 2018

Our 69th Clan Gathering ran smoothly. The meeting room was beautiful, the staff friendly, the food was excellent except for the coffe-extremely strong. The pool area was beautiful to walk around and enjoy the trees and flowers. I would look forward to returning again.

"40th Wedding Anniversary Party"
Marion R, 25 Septembre 2018

Our first stay at The Best Western Plus Lamplighter for a 40th anniversary party. My husband and I enjoyed our overnight accommodation. Clean, Comfortable, Courteous and Delicious meals. Looking forward to our next trip to London, Ontario's Best Western Plus Lamplighter. M&R

"Leisure Convention"
bdensham2018, 24 Septembre 2018

Stayed with a group at a collector's convention and auction and enjoyed the hotel amenities and service very much. The hotel located us all in close proximity to each other to make it easier to convene meetings and share experiences.

"Great Hotel"
Chris M, 22 Septembre 2018

Best Pool area in a hotel that I have ever seen. The rooms are a nice size, clean and comfy. The hotel has plenty of parking so you never have to worry about not getting a spot when you return back to the hotel at night. The staff are very nice as well. Will definitely stay here again

"Excellent Hotel"
kenlindamac, 21 Septembre 2018

Best hotel in London area, there is no point looking anywhere else. Comfort and convenience with everything you need on hand. I have never used the pool area but it emits no smell and is not noisy at all. King beds are extremely comfortable. Staff are always willing to lend a hand anytime.

"Great place to stay in London"
995darlened, 20 Septembre 2018

Right from check in to check out the experience is wonderful. The restaurant staff are excellent and kind. The bar/lounge was crazy busy the night I was in it but the bartender was amazingly attentive.

"Love the slide!"
scrivershauna, 18 Septembre 2018

The pool area was great. Clean and comfortable. It's a great place to bring the family for alittle vacation without the expense of getting on a plane . The rooms were clean very comfortable. Lastly staff responded to any requests promptly and we loved that we could speak with the front desk via text rather then calling

"Nice Hotel"
TampaTampa99, 17 Septembre 2018

I was surprised at the amount of less than excellent reviews for this establishment. I have stayed here several times now spread out over ten years and I have nothing but good to say about it. A lot of the negativity seems to be directed to the pool area, but there are rooms that aren't adjacent to the pool that should be available upon request. Most establishments have restrictions on food and drink in the common areas. If you're traveling with children, you may want to be close to that action, but as a business traveler I found my room clean, comfortable and quiet. The staff was friendly, courteous and helpful. There is a restaurant and bar on site that has a decent menu, reasonably priced for a hotel. There are also many decent restaurants within a short walk (which I took advantage of without a vehicle in the lovely September weather), and many more within a short drive. I travel quite a lot on both business and leisure, and I'd definitely stay here again.

"Excellent Stay"
BT-Traveller, 12 Septembre 2018

Stayed for one night in an atrium room on second floor overlooking pool with balcony. Queen bed with sitting area, 2 TVs, mini fridge, microwave upon request, separate shower and tub, heat lamp,...etc...nice room, just a slight problem with ac during our would not cool down. Pool and hot tub outstanding as usual. They actually were able to open the roof panels of the pool area to allow in fresh air! Room was very clean as was the hotel in general. Would recommend to all and our go to place when visiting London.

"Very relaxing and comfortable The staff was exceptional"
brucepadgham, 11 Septembre 2018

Our stay was totally a great experience. The staff was fantastic, the room was impeccable and comfortable. The beds were very comfortable.The restaurant's breakfast and dinner was very good. Again the staff was great.

bigbay2017, 09 Septembre 2018

Great place to stay. Great swimming pool. Staff are very friendly. The restaurant was very good. We will come back again, we were there to take care of some business but we will come back for some fun.

"Better than expected!"
Ruth S, 03 Septembre 2018

Beautiful property, close to many sites. The pool was very relaxing. Rooms were VERY quiet, despite being close to the pool and waterfall. Would definitely stay again. Close to restaurants and attractions. A tad expensive for a holiday weekend, but suite room was so comfortable.

"A place for all ages!"
deant664, 02 Septembre 2018

Best Western Lamplighter Inn London Management hits a homerun again. They made arrangements for the room of our choice overlooking the pool and water falls. There was even a little anniversary something for us in the room when we walked in, wow thanks Jim! It was the perfect stay for our anniversary. It's a place you can go where you don't have to worry about the weather outside. The tropical setting around a pool, hot tub and waterslide is very relaxing. We especially love our own private balcony overlooking the area and enjoy a nice glass of wine!! It is located in an area with a mall and many restaurants close by, we usually like picking something up to eat and enjoying it on the balcony. The rooms are clean and the staff is very pleasant you can tell the Inn is very well-managed. Thanks again Jim, for A great anniversary stay! We will certainly be back with family and friends. Dino & Kim

"Great place for family getaway"
Kim A, 02 Septembre 2018

Great place to stay if you have young children or are young at heart. Beautiful Hotel with a large pool area with slide of kids coming out of the Lighthouse. Rooms are spacious and very comfortable. Staff are welcoming and friendly. Nice restaurant on site with good prices. Great breakfast.

"Great Pool"
danielschubert2012, 31 Août 2018

We rented two rooms and had two families stay the night. This was our mini little holiday for the kids, spent most of the afternoon in the pool and hot tub, then spent the following day at Story Book Gardens. Unfortunately the kids were a little too small to try the water slide, which was a lot of fun. Overall the kids had a great time, our eight year old daughter cried when we left, both little girls wanted to stay longer in the hotel. We found the staff to be very friendly. Room was great.

"Our Favorite Place to stay in Canada."
370caseyb, 28 Août 2018

We love staying here! It has the nicest pool I have seen in a hotel. The water slide is also a lot of fun! We make a point to stay here one night ever year as part of our Canada vacation. It is also only about 15 minutes from Storybook Gardens. So with kids it is a plus!

"One of my favorite places to stay each year at convention time"
MarcyJene, 27 Août 2018

What a very clean and comfortable stay! This is the third year we have stayed. The pool area is amazing and the rooms are clean and spacious. My only complaint would be that I asked the front desk for new towels and had to call more than once for them...four hours later. There was a very nice young man working the front desk, Joshua S. He helped us find a specialty restaurant that we were looking for and was very helpful.

"Fun weekend"
dbeller2018, 27 Août 2018

Fun weekend...great pool and water slide. Very busy on the weekend. Close to many restaurants and shops. A little pricier than expected. Nice to have a restaurant attached. Walking distance to restaurants.

"A comfortable night in a kid friendly space"
andrearimbault, 26 Août 2018

We really enjoyed staying and using the pool and hot tub. My children were a little disappointed they were too small for the water slide. The parking lot is difficult to turn left out of, especially during evening rush hour. It's a little bit expensive for a stay in London Ontario at $200 per night.

"Close to the highway with attractive pool"
TorontoJK, 20 Août 2018

Location is easy to reach from the highway with a good-sized parking lot. Outside doors are located around the perimeter of the building so you can park and enter in the vicinity of your room rather than through the front lobby every time. The pool is the main attraction here and we chose a room with an atrium view but I'd make a different choice another time. The proximity to the pool meant the room was uncomfortably humid. Sheets, towels, and clothes were slightly damp and even the carpet felt moist underfoot. The HVAC in the rooms had a strong fan and kept us cool but it simply couldn't compete with the mass of water in a huge indoor pool. Rooms farther away still had excellent pool access but were much more comfortable. Something to consider, at least, when you're making your choice. The room was equipped with a bar-sized fridge and desk-level outlets convenient for charging. The tiny bathroom accommodated both a standup shower and a separate tub along with the toilet, leaving little remaining space for the door to swing. There was a minimal gap under the door so it wouldn't pass over the floor mat, contributing to the jam-ups. A little adjustment would make a world of difference. The sink is just outside the bathroom, with a good-sized mirror and large vanity, so that made getting ready in the morning a lot speedier. Taller patrons will have to limbo a bit to get wet under the shower head; it's just a bit too low on the wall. Lots of hot water, though, and good water pressure.

"My kids love this place"
Rick P, 20 Août 2018

This is a perfect place for families. My kids love the pool and water slide. The room was big and clean and very close to the pool and games room. We had a blast and will be back again in the future. A+

"Ultimate customer service and facility"
Sheri A, 19 Août 2018

We stayed at London Best Western Plus Lamplighter Hotel this weekend. We heard great things and were excited to stay there while visiting friends in London. Upon arrival you sign up to be able to receive texts from the front desk or send them any requests. The hotel staff were very accommodating. Eg. 1. Needed a scent free room and they ensured we had that. 2. Ac wasn't working optimally so they provided fans within a good time frame The pool was not overly crowded. One recommendation I would have is to have marking paint like neon orange on the steps of the pool where the slide to make them more visible under the water. There are lifeguards on duty and everyone, including the adults had fun! There were lots of loungers. We had a king suite overlooking the pool with a balcony. The darkening drapes were great for sleeping in a wee bit. Nice sloping bath tub. Fridge in room. Very comfortable beds. Modern looking rooms. Shelley's Restaurant in front had good food options at reasonable prices where you could stay, order and pick up food to eat in room or have it delivered for 18% gratuity. Rooms that walk out to the water slide pool are 140s. A beautiful atrium attached to the pool. Staff were very friendly and checking in to see how things were and if we were enjoying our stay. We have stayed at many hotels when traveling and this one, by far was one of the best! Hotel is close to the White Oaks Mall. Thanks for a great stay!

"Wonderful experience"
DRCGSK, 19 Août 2018

Really enjoyed our one night stay at this Best Western in London. It's close to the highway, has free parking and wifi. The entire place looks newly renovated. The room was big, and tastefully decorated. The beds were very comfortable. Front desk service was exceptional! Thank you!

"Everyone had a great time"
kathyiacovone, 17 Août 2018

Great hotel. Everyone loved the room pool area. VERY CLEAN! make sure when making reservations that they get everything you need. pool area was very clean and nicely decorated. the slide was very clean and entertaining. plenty of towels by pool side. WOULD AND WILL RECOMMEND TO EVERYONE. WILL GO BACK

"Love this place!"
F9422STangelag, 14 Août 2018

Once again the Lamplighter is a hit! We make this a yearly destination for a small family some shopping, eat too much and swim to our hearts content! The staff here is fantastic, accommodations are wonderful and pool area is the best!

"Worth the drive from anywhere"
edwarddukes13, 14 Août 2018

Great pool its heated and very clean awesome hot tub too. Great rooms VERY CLEAN. Very good food in the restaurant. The best part is there are no additional fees for parking and resort it's the price you see is the price you pay!!!

"Lamplighter is awesome"
tflewelling, 13 Août 2018

The facility is always top notch, staff is awesome amenities are good Lots of things to do right at the hotel. Food is very good. Pool area is great for family fun. A very first rate experience for the entire family

"Kids loved it!!"
tadak, 10 Août 2018

Really happy we stayed at the Best Western Plus Lamplighter in London. Property is very clean and well maintained, and the kids really loved the pool area, and went on the waterslide over and over. An amazing feature, and likely the most fun pool I've seen in a hotel. Kids loved the games room as well. Rooms and beds were very comfortable. Hotel is close to lots of restaurants.

"Lovely hotel with great restaurant"
makis400, 06 Août 2018

This hotel was quiet, very clean, the front staff were exemplary in their service. I enjoy peace and quiet with no inebriated people or screaming children so this was perfect. It has a lovely restaurant attached, although a bit pricey, it was nice not to have to drive after being awake since 5 am and taking a plane and a train

williamhR9112LE, 06 Août 2018

this motel is awesome .great for kids the room was laid out good and food in restaurant was great ,We have stayed here before and will continue to stay here whenever we are in London staff was courteous when checking in and also when leaving .

"Best time ever!"
Katy R, 06 Août 2018

Although we went for 1 night, we added a second night because we loved it so much. Immaculate and beautiful hotel and guest room. Most comfortable bed! Staff were all wonderful. Will definitely return

"Lounge and pool area with very nice rooms and reasonable rates"
GBLilley, 04 Août 2018

We were in London, Ont, for a wedding. When we entered the Hotel Lobby area and looked down from the lobby to the pool, it does take your breath away. That was worth the whole price of our stay. But we also very much liked the breakfasts and all of the accommodations for the wedding

"Night Out at Lamplighter Inn"
susanN1615YN, 03 Août 2018

The Lamplighter Inn, is a great place to stay. The pool is clean never too busy,the rooms are big and comfortable. Great friendly staff. A couple, a family with young or older children would enjoy their night .

"Second time here and will be back again!"
erharris6, 01 Août 2018

Absolutely love this hotel! It is meticulously maintained and all the staff is very friendly and helpful. It is conveniently located and the onsite restaurant was also delicious. We will be back again soon!

201tracey201, 27 Juillet 2018

When Ronald McDonald House is full, the Best Western Plus takes the overflow family members. We were treated like royalty, what a FABULOUS place to stay at. We will definitely stay here again. Thanks to ALL the fantastic staff!!

"Always a pleasure "
Dave B, 25 Juillet 2018

Thank you to the staff of the staff of the Best Western Lamplighter Inn in London Ontario. We have stayed at your hotel many times in the past and it gets better every time! The rooms are always spotless, the staff is always friendly and they go out of your way to ensure you're comfortable. The games room was fixed up since the last time we came which was nice to give me my wife a break for half an hour and let the kids go play games. The pool is always so clean and the water is always lukewarm. We will definitely come back. Highly recommend this hotel to anyone in the area or anyone just passing through. Beneteau family

"Highly Recommend"
T89AIkimberlyf, 24 Juillet 2018

I have stayed at the Best Western Plus Lamplighter Inn & Conference Centre last year and again was not disappointed. My husband, who has not stayed there for quite a few years, was extremely surprised on how updated and clean is compared to the last time he stayed. (This was many years ago) The staff were extremely friendly and the food at the restaurant was very satisfying We will definitely be making this our hotel choice when we are back in London

"Great Hotel"
katesemple2018, 20 Juillet 2018

Great hotel to stay at with a great pool, that has a water slide. Very helpful staff to help you when needed. The hotel has a great location that is convenient to go to St. Thomas as we did, so we could go to Day out with Thomas.

"Best Western Lamplighter Inn, London, Ontario"
wturner742, 18 Juillet 2018

My first time at a Best Western and I was impressed with the staff and service. All areas were clean and staff were friendly and engaging. Food was great - only downside was that there was not enough staff in the bar/restaurant.

"Great staff, Great hotel"
KGT1180, 17 Juillet 2018

Although I was here for a conference, I was really impressed. From the moment of arrival at reception, I found the staff extremely pleasant and helpful. The rooms were clean and the bed very comfortable (tempurpedic?) Granted, the Atrium was rather warm owing to the weather in comparison to the halls to and in the various conference rooms. However, overall, the layout was very accessible and easy to navigate. The food was amazing. The cook took into consideration gluten free at every meal. The the variety and flavour was commendable. The serving staff were very pleasant and accommodating. The Lamplighter has a wonderful looking pool area with slide which I would think any kid would enjoy. I would definitely recommend this hotel for a conference, a family get away or other.

"“I had ocassion to spend time in London for the installation of a new shoulder at St Joseph Hospital."
Modeler62, 09 Juillet 2018

I was cordially greeted by the staff who on finding that a hospital visit was the reason for my stay immediately lowered the rate to to less than the old age discount they would normally charge. I was also offered free shuttle service to the hospital and back which was a very considerate service. The room was spotless, all amenities one would expect were provided and the air conditioning was efficient and much appreciated. I since have returned multiple times for obvious reasons and have never been disappointed. What more could one ask, maybe a bottle of champagne and a bouquet of roses for my wife.

"Awesome hotel, pool is amazing."
LilWildcat, 09 Juillet 2018

We stayed here when we attended a wedding in town. The hotel was awesome but the pool and slide were amazing. The kids had a blast, so did mama :) The customer service was very good. Our room was stuffy and we weren't sure if the AC was working so we asked them to send someone to check it out. They did and said there was no problem, when we returned from the wedding the AC was working well. Check out took one minute.

"Wedding weekend mini vacation"
Cathy V, 03 Juillet 2018

Hi ... we were attending a wedding in Strathroy and the invitees arranged for people to be shuttled from the Lamplighter the day of the wedding ... we decided to make a weekend of it ... we are Londoners but had never actually stayed overnight at the Lamplighter ... what a great weekend ... service is top notch ... the room was gorgeous and quiet ...the bed was SUPER comfortable ... we enjoyed the pool and hot tub ... room service was fast, tasty, incredibly priced and very generous portions ... free parking ... wifi ... newspapers ... we are going to be staying at the Lamplighter again ... it felt like a holiday without leaving the city :)

"Best hotel I stayed in for a reasonable price! And my dog could spend time with me!"
Nicole M, 03 Juillet 2018

I was undergoing surgery. The room catered to pets thankfully. The room was clean, didn't stink of others dogs, well decored, quiet and comfortable. The pillows were PERFECT because I needed propping up. The bed was comfortable too. Other than missing a microwave and the toilet paper difficult to get to, the place was perfect! There is a restaurant there too So the one taking care of you don't need to go too far. Thank you for the stay and that my girl could be with me creating less worry during my surgery.

"Family gathering and the dogs too!"
tiggergalttfn, 29 Juin 2018

We stayed for a weekend for a family gathering (people from the US and Canada) to celebrate a 60th wedding anniversary and it was a huge success! Property was awesome! We had about 10 rooms booked and a couple with pets and everyone was very happy with their rooms. The kids of course loved the slide and pool; adults loved we could see them from the upper balcony without having to be right in the pool area the whole time. Would definitely go back!

"Awesome place to stay, whether for business, shopping or just relaxing!"
shirlontheriver, 22 Juin 2018

I come here several times a year. Such an awesome hotel! Rooms are spacious and clean. All the hotel staff are very friendly and accommodating. Always get the atrium view as it is spectacular. Love all the trees and plants around the pool and hot tub. Restaurant on site and also a workout room. I won't stay anywhere else when I visit London!

"First Stay, but certainly not our last!"
BurlingtonGirl25, 18 Juin 2018

We stayed for one night and had an amazing time!! We were a little leary when we heard that there were numerous teams staying - but it only added to the fun atmosphere we all enjoyed during our stay. If you do stay, get a room on the atrium side, I would imagine it's a much different experience to face the parking lot instead of the gorgeous tropical atrium! We really felt like we were in Florida, the landscaping is gorgeous and beautifully laid out. The pool was open until 11 the night we were there, which was fun for the kids, and for us. Yes, the sports team families were drinking all over the place, but we did see security, and once the pool closed, everything quieted down. Lloyd at the front desk was helpful from our first reservation phone call, to check in, to texting me to see if all was well with our room. We had a blast and will definitely be making this our go-to place when our Family needs a little getaway!

"wedding stay"
Justin M, 17 Juin 2018

lived in London on and off my whole life stayed in a ton of hotels but this was my first stay at the lamplighter it was awesome really nice clean hotel we got a suite it had everything was clean and spacious wedding party all got ready there and there was enough room for everyone staff was also really helpful and really friendly will be staying here from now on when in London highly recommend

"Great 3 night stay"
James M, 17 Juin 2018

Our experience from booking to checkout was perfection. In our group attending a near by wedding, all said the same. Friendly staff, excellent clean hotel and we enjoyed ourselves. Food at their restaurant/bar was excellent as was service. We highly recommend this hotel.

"Love staying at this hotel"
Christa S, 17 Juin 2018

The rooms are clean and spacious, the staff is friendly and accommodating and the atrium is amazing! The text service made our stay so much easier. Worth every penny. Already looking forward to next year.

"Great Place"
Dave L, 16 Juin 2018

We booked this BW through the BW reservation web page. It's all that was advertised. Easy check in. Large suite with a king bed that was very comfortable. Very clean with a great looking indoor pool. We would certainly recommend this motel for any type of guest.

JeffandTeresa K, 03 Juin 2018

Our daughter got married June 2 2018 we had the exuit suite so the ladies could get ready, the hotel has a wedding planer that worked with her ,helped with recommendations for decorater s and flowers . All that attended were very impressed.We would highly recommend this for a wedding venue. Our meal was really good, and the hotel made sure if we needed anything they were on it. The beds were really comfortable,would stay there again.

"Service could be better"
Jerry L, 02 Juin 2018

Hotel is very nice, and offers a lot. Room is great, clean and comfortable. The hotel is huge. So if your room is at the other side, will take a few minutes to walk to. Pool and water slide, a lot of kids. Close to 401 but will take a while to get to downtown with traffic. When I checked in (after work), I was offered the wrist band for the pool, but I declined and said I will ask for it when I want to use the pool after dinner. Then, after dinner I went to the reception again to get the wrist band. It was a different staff. She did give me the band, but asked me "did you get it when you checked in?" with a tone I did not like at all... basically implying "are you trying to get extra ones to get your friends in the pool". So if you do plan to get in the pool, just get the wrist bands when you check in.

"Good stay for a wrong day appointmenr"
nsands89, 30 Mai 2018

My family and I opted to stay here after going to London for an appointment only to be told its the following day haha. I chose the Lamplighter because it had a nice pool so my child could swim. Wonderful choice. Pool is only 3ft to 4' 9 but it was good for families to enjoy. Our room was nice, the staff were awesome. However, if you go to the restaurant onsite, dont get the Muchos Nachos. Mine are better at home. They tasted fishy and bland. Nice restaurant though.

"Excellent hotel."
Debbie T, 29 Mai 2018

The hotel was clean and nice and the staff were friendly and helpful. It was overall a great experience and I would recommend this hotel, especially for families. Disappointing there is no breakfast at this Best Western

"great service!"
kyle164, 28 Mai 2018

Overall very good. Received a text a few minutes after checking in. I texted that evening for a corkscrew and I had it brought to my door within 2 minutes. Great place for kids. Hotel was very clean and the room was not fancy but very adequate for 2 adults and 2 children.

"Great stay"
suemeert, 27 Mai 2018

Travelled to London to visit family and pick up daughter from college. We live on Manitoulin Island and I rarely get the chance to travel. Staying at this hotel gave a vacation experience with the beautiful pool and hot tub area.

"Great service and atmosphere, perfect location to visit hospital"
JohnstonesOnTheMove, 25 Mai 2018

I stayed here for a week to support a family member in the hospital. The service was outstanding - a reduced hospital rate and a shuttle to and from the hospital during “work hours” had we needed it. It was so close that we walked instead, but in the winter in particular that would have been great. The staff were incredibly helpful, professional and efficient. I had a suite and it was clean and bright, and good value. The pool looked wonderful; I used the hot tub once for ten minutes and enjoyed it. I ate one meal in the restaurant and it was quite good. I would definitely stay here again, hopefully under better circumstances.

"Best pool in a hotel"
Beverly H, 25 Mai 2018

Very helpful staff, they made adjustments on the fly to our reservation - extending the nights as we had to adjust to our busy schedule of meetings. After a long stressful day the pool was a great way to relax. This is a beautiful hotel, and would be a great location for a wedding. The mattress on the bed was very good quality and we slept very well. The room was very clean and comfortable.

"Clean and efficient"
rfult0n, 25 Mai 2018

My stay was for business. The room was perfectly clean and well groomed between nights. This hotel has a great swimming pool for kids. The place was packed, but I did not hear a sound in my room. The hotel manager was very attentive to my experience and inquired about every day by text.

"Amazing hotel & very good price"
michelpaquetca, 24 Mai 2018

WOW.... great place, great location, very clean, great room, amazing pool, staff just amazing. I will definitely go back for my next business trip. Price at the restaurant are really good. A full breakfast at restaurant for less than 7$.

"Tropical escape at affordable price!"
CelticSarah111, 22 Mai 2018

?? ?? Tropical escape without the airfare cost! The rooms were also affordable. The extra $10 a night to have a room with a balcony overlooking the tropical plants, large pool, hot tub, water slides, waterfall, and fish pond was worth every penny! We stayed here for the first time after the Lamplighter was recommended by both family and friends. Our family has stayed in a variety of hotels in North America and Europe and we can say without hesitation that this 3 day stay offered incredible value. The rooms are a good size and have comfy beds and pillows. There is a bath and separate shower in the bathroom with a sink in the main room, allowing a busy family to have one brushing their teeth while another is using the bathroom amenities. Mini fridge, decent-sized closet, nice-sized television with cable, coffee machine, and all the usuals in a quality hotel. The staff were also friendly and accommodating! We had just finished a 3 day stay at the luxury hotel Intercontinental in downtown Toronto and the caliber of staff attentiveness here was virtually on par. Multiple entrances close to free outdoor parking and elevators made the stay even more affordable and convenient. We would definitely stay here again. ????

"More than a hotel"
likendsun2017, 14 Mai 2018

This place is much more than a hotel, much more like a combination family hotel/resort. The pool area and atrium are both amazing. Staff is friendly and professional. We didnt eat here mainly because it is so close to so many other options!

drmoyer, 12 Mai 2018

excellent staff and rooms lots to see and very comfortable accommadations love the ambiance Good place to spend the holiday and celebrate special occations I recommend this to family and friends also very quiet

"Daughter's 14th Birthday"
Alison A, 09 Mai 2018

I was pleasantly surprised. I wanted a hotel that my daughter and her BFFs could enjoy and stay active. First, the room size is generous and the four of us had plenty of space. Second, anything we wanted such as a microwave or room service happened IMMEDIATELY. Third, the pool area is great but really, the atrium and its palm trees are outstanding. It is a fun atmosphere. Even better - the games room! Best $20 I have ever spent. They had a riot for an hour. The BEST! The restaurant's bar. I earned that beer! Girls in the teens are exhausting. One more thing - the food is good and affordably priced. Highly recommend The Lamplighter for family fun.

"Dr Visit"
Christine K, 09 Mai 2018

First time being here..hotel is very clean..everyone was so helpful..felt like I was away for a vacation and not for medical reasons..I do have to come back and this hotel will be the only hotel I stay at

"Third visit, still great!"
hipfanatic, 05 Mai 2018

Third visit to this property since 2011 and it's in excellent shape. I think the hallways have been updated since our last visit, very nice wood panelling and new carpet. Same great 1 bedroom suite on the first floor of the North Wing. Room very clean and nice, bed very comfortable. Visitors should note that, while the pool is open all day, the waterslide is only open after 5pm on weekdays. Also there is no food or drink allowed in the pool area at all. Games room was enjoyed by all. Great value for the price!

"Impressively clean"
elnoral339, 04 Mai 2018

Hotel was clean. It was a very busy weekend and hotel was fully booked. Children as well as adults keep on running on the hallway up to late in the evening, kept on waking up in the evening. Overall, good place to stay, easy on and off from the 401.

"Good stay."
kennethsmith34, 04 Mai 2018

Best feature is hotel is totally non-smoking. Rooms are clean. Breakfast prices should be on board outside restaurant near check-in desk. We rolled to centre of mattress. Drapes should open from centre not just one side.

"Dr Visit"
724donaldk, 01 Mai 2018

Great stay-10th time visiting this great property and I always get service by a great staff. I find the rooms in excellent conditions and appreciate the separate shower. Lots of close parking and lots elevators.

"Fantastic Getaway!"
TravellingSpirit2000, 29 Avril 2018

We chose this hotel for a 1 night getaway with the family and had just an amazing stay! We had a lovely room with balcony overlooking the atrium, pool and water slide. We made great use of the balcony. The hotel is designed to bring the outside in with palm trees ??, koi pond and more! Our daughter was absolutely “Wowed” by the hotel and my husband was also blown away! The pool was wonderful and warm and I finally mustered the courage to take the water slide down! It was great for kids and adults. The hot tub was nice and hot and we made good use of that too. The showers at the pool area were very convenient. Kudos to Pamela, Manager and Sang at the Front Desk. They were very courteous, helpful, professional and kind. Sang was my go-to-person for any questions I had. The guest information binder in the room also had very helpful and useful information about open/close hours of the facilities. Shelley's Tap & Grill was great for room service and for breakfast. Loved The pancakes ??! The staff at the pool and water slide were so nice and helpful. We watched the staff/lifeguard staff shut down the facility in the late evening. They certainly worked hard collecting all the towels, straightening the chairs to precision, reading/checking the water table content, securing and locking up the pool area at closing. All staff we met were professional and certainly well trained and versed in their roles at the hotel. It was a busy weekend at the hotel and the staff handled themselves very well. We had lots of fun and enjoyed just walking around the hotel complex too. It was very quiet at night and we had a great nights sleep. The beds were really comfy. Thumbs up to the owner, managers and staff of the hotel. We look forward to returning again!

"Front Desk failure to communicate"
CanSunSeeker, 26 Avril 2018

The Lamplighter is located on Wellington Rd close proximity to the Victoria and Children's Hospital on Commissioners Rd . There are plenty of dining options in the area. Wellington provides easy access to the 401 and Downtown London. The Hotel includes amenities such as an onsite restaurant, pool, gym and conference facilities. The Hotel caters to families with children; the water slide is a popular attraction for kids. There was some renovation being conducted at the hotel however it didn't interfere with our stay. The room was well appointed with a desk fridge, two very comfortable queen beds. Pillows were a bit too big for my liking. The room was clean and comfortable. Parking was readily available. My only gripe was that a package was sent to the hotel, it was accepted by reception. It's unclear whether it was received prior or after our check out, none the less no one tried to reach out to us to advise us that a package was left for us; despite having the room number and my name on the package. We only found out about it when a relative called to advise that they had sent something for us to the hotel. When they called to confirm 2 days later the hotel stated that the package was indeed at the front desk. The shipment company confirmed it was signed for 3 days earlier. No one at the hotel attempted to reach out to us, which is unacceptable. As such I would not recommend this hotel for this reason. It's unclear as to how they were going to address the unclaimed package. Again unacceptable.

"family friendly"
countrystorelen, 19 Avril 2018

We need to travel to London for medical appointments annually. We love staying here. It is very family friendly with the fantastic pool with waterslide in the atrium and the arcade. Shelly's restaurant is wonderful and has a great kids menu. Also they have complimentary shuttle service to the hospitals. The rooms are clean and spacious and the staff is very helpful and friendly. Highly recommend.

"Nice little family getaway, with some minor issues"
Q9912PJmarkv, 18 Avril 2018

It was a busy weekend, and an ice storm which had a few interruptions in power. This isn't the hotels fault, but they adjusted nicely. Lifeguards at the pool were attentive at the waterslide, but I would recommend someone in the hot tub area, as the adults found it unusable with the amount of 6-9 year old kids (whos parents werent watching unless you count from the mezzanine or balconies to drink their beer) running through it and spitting water at patrons. I wouldn't have minded a chance to use the hot tub, but couldnt due to above. Room was clean, and well appointed (1 bed king suite) Check in / out was a breeze Would definitely stay again, but not during jr hockey season when the teams roll through there...

"Awesome Hotel, Watch for Large Tournaments!"
KeeKeeHW, 16 Avril 2018

I'd love to give this hotel 5 stars! PLUS: Fantastic pool/atrium area, clean, spacious rooms, nice restaurant, great location, comfy beds. NEGATIVE: Hockey tournaments! Ask if there is going to be a large group staying there before booking. If there is, don't face the atrium, or ask for a higher floor where you do not share patio space. I had a large group of hockey parents who used our combined patio space to have a large and boisterous gathering that lasted until almost 1 a.m.. This was even after I called the front desk twice. When I has to book a second night due to an ice storm in the area, I switched to another room away from the atrium. So much better! If I had stayed in that room the first night, the hotel may have gotten the full 5 stars.

"A near-to-home getaway"
April M, 14 Avril 2018

I've never stayed at a hotel like this before. The interior has a heated pool with whirlpool and (I think) the upper level has a water slide, and, uniquely, the interior guest rooms have balconies that face the pool. With a very high glass solarium ceiling, tropical trees and humid atmosphere, at night with the "street" lamps on, it feels like you could be in a hotel courtyard in Florida. The hotel also has conference rooms and services. We reserved an exterior-facing king room, which was quiet and comfortable. Actually, the bed was the most comfortable that I've ever slept on at a hotel. They do not offer a complementary breakfast, but there is an on-site restaurant.

"Business Conference"
840jennifer, 12 Avril 2018

Clean, beautiful hotel. The solarium pool area was spectacular. Beautiful place to take your kids. The conference rooms are big and spacious. The check in and out was easy and the Restaurant had great food and lots of room to move.

"Very impressed"
MyOpinion2018, 10 Avril 2018

Wonderful place to stay - exceptionally clean - you should be very proud of your cleaning and maintenance staff! Front desk staff and cleaning staff are very friendly. My first time here and I will be back.

Nana766, 01 Avril 2018

Dining Room very busy but service was quick and friendly. Front Desk staff courteous and efficient. Always enjoy staying here. Enjoyed our Atrium room. Beautiful vacation spot. Didn't use pool but have enjoyed it in the past.

"Excellent hotel"
Liz D, 30 Mars 2018

Always a pleasure to stay in this hotel. The rooms are always clean and fresh and the staff is eager to help if needed. It also has amazing amenities like a beautiful pool, exercise room, although small, restaurant within etc.

"Excellent location for Business"
Jeremy P, 30 Mars 2018

This is without a doubt my first choice in hotels when I come to London, the rooms are spacious and clean, the staff are extremely friendly and the amenities are fantastic. Would highly recommend it to anyone either with or without families travelling to the area. Well located too!

"A full service hotel"
Mike B, 30 Mars 2018

Whenever we are in London we always stay here. We stay in hotels at least 50 nights a year and this one is always one of the best. Nice rooms, quiet and clean. Conveniently located and Lots of parking.

"Very nice place, great service."
Leonora568, 30 Mars 2018

I stayed there since |I was in London for business.The people at the front desk were very courteous and helpful. Check in was fast. They ask you for your cell phone number when you arrive and they send you a welcome text. After that you can text them for anything you need instead of calling the front desk. I found this very helpful. I send them a text and they reply immediately, it is a great option of communication. My room was on the first floor, very close to the pool area.The hallway smelled like chlorine. The room was very comfortable, very clean and very comfortable bed. The down side was that the furnace was very noisy, so every time the furnace started I could hear the noise of the fan. The room had a Jacuzzi tub. They have a big pool which I did not use but it looks very nice and popular. The other bad point of this hotel is that it does not have breakfast in the morning. There is a restaurant attached to it, but if you are in a hurry and need to eat something fast I do not recommend this restaurant at all!!! I sat there for 30 minutes and didn't get any food. There are many other places for fast breakfast in the morning close to the hotel, including a Tim Horton's. The hotel is in a great location on Wellington Ave, which is the main street in London and the one that brings you from the 401 to downtown London, it is 6 minutes away from the Hwy 401. The hotel is very close to downtown also probably 5 minutes and very close to the hospital. There are many options for dinner close by. I would stay there again and give them a second chance but I will probably ask for a room upstairs. They have special rates for seniors, government workers and CAA members and that is convenient if you go there often on business. You can get a room here for a very good price.

"Back Again!!??"
L1961SDlisaw, 22 Mars 2018

Another enjoyable stay! Once we checked in we realised that they had lots going on for the kiddos as it was March Break! Movies, magic, face painting!!!! The pool was very busy but lifeguard staff did a good job of crowd control.

"Better than Great Wolf Lodge the kids said!"
Diva G, 18 Mars 2018

We had an awesome stay here! Clean rooms, comfy beds and great staff! The pool area is gorgeous! The kids really enjoyed the pool and waterslide. For a fraction of the price of a stay at Great Wolf Lodge, the kids loved this place more! Reasons why when we compared: - no lineups at the slide (yes, only 1 slide made them happier because they didn't have to wait an hour each time in long line ups!) - comfier beds - less expensive!!! Way less!!! - awesome Breakfast (family of 5 ate well for under $50 incl. tip!) -cleaner than GWL (no kids puking or pooping in pool every 5 mins!) - friendly staff -none of us wanted to leave! We will definitely be back!!!!

"Understaffed for March Break - pool closed @ capacity. Ridiculous."
LL44, 16 Mars 2018

We chose this hotel as a one night March Break excursion to get away with our kids. It was busy, as we expected. An adults only hot tub would be nice. The signs say kids under 12 must be in a hot tub with a parent & hot tub has a max capacity of 10. At one point there was myself, another woman and EIGHT kids in the hot tub... and none of those kids were mine. We went to dinner and came back to use the pool facilities again. There were far fewer people so we were pleased to see that...until we noticed all the pool gates were locked with signs saying they were at capacity. But the pool had exactly half the patrons that were there earlier in the day, which means they cut staff numbers in the evening. So we had to tell the kids they could not use the pool. Had we known that was going to happen, we would never have travelled to this hotel...the whole purpose of the visit was for the kids to use the waterpark. We understand and respect the rules for safety purposes, however this falls on the hotel staffing policy. How do you have a sold out hotel for March Break & not adequately staff the waterpark??? We won't be back... I won't pay to travel to hotel for a waterpark we MIGHT be able to use. Our kids were very disappointed.

"Excellent Stay for March Break"
CJZvan2009, 15 Mars 2018

We decided to book a short stay in London for March Break. We chose this hotel because we immediately fell in love with pictures of the pool area. We called the hotel three hours before check-in, but staff politely told us because of March Break it was very busy and the rooms were not ready. We tried again 45 minutes before check-in and they said there was no guarantee, but we could come in. Check-in then was a breeze with staff giving us our wristbands for the pool area, a guide to all the March Break activities and there were even free cookies at the desk. The hotel is very modern looking and impressive for a Best Western. Our room was clean, roomy and provided everything we needed. Although, I always find it funny when the room can sleep up to four people, but there are only three drawers for clothes. But no big deal. There was no Keurig, but we found the in-room coffee pretty good and housekeeping was happy to provide extra. The atrium and pool area didn't disappoint. It was humid and with the palm trees and domed rooftop letting in so much natural light, you could pretend you were away somewhere that wasn't London, Ontario. It was always busy at the pool (sorry single people, but families rule here), but we always found seating of some kind. Everyone was respectful of each other and when some kids got too rowdy, the pool supervisors straightened them out. There were lifeguards during the day, but I didn't see them in the morning or night. My husband and oldest enjoyed the water slide, but my family mostly stuck to the main pool and hot tub. However, like other reviewers, they found the water a little too cold. My only guess is the hotel doesn't want to pay to heat the pool a few degrees higher. C'mon Best Western, with so many commenting on this, why not make your customers happy? For March Break, the hotel had pre-arranged activities for the kids like a clown and magic show which we really appreciated. Unfortunately, we only had time to participate in the afternoon scavenger hunt, but my kids loved it and the prize you receive for completing it. We probably spent way too much time and money in arcade which was a lot of fun. The location of the hotel is excellent because you can find everything on Wellington. We did everything from go to dinner, go shopping, go for ice cream and to the movies. We also went to the Children's Museum and Fleetway Fun for bowling and mini golf, both which I highly recommend. Another unique thing about our stay was the hotel will send you a text to see how your stay is going. I ended up using this type of communication to ask everything from what was the new wifi password, to asking for more coffee to where was the closest movie theatre. It was a fast and easy way to communicate with the front desk wherever I was in the hotel. We loved the Best Western Lamplighter Inn and my kids are already asking go back. My only suggestion is to turn up the heat in the pool and, as much as we enjoyed the free cookies, maybe offer some fresh fruit instead? Otherwise, a very enjoyable stay. 4.5 stars. P.S. I was a dodo and left my keys and a library book (!) in the room. Luckily, we were visiting relatives nearby. When I called the front desk, they were very helpful in contacting housekeeping and locating my stuff so I could drive back and get it. Thanks BW front desk staff! You guys were awesome!

"Great Family Fun"
User, 15 Mars 2018

Very welcoming hotel. The check-in process went very smoothly, very quick, lots of people working the reception area. This is a very family friendly and oriented hotel. The kids had a great time swimming and playing in the awesome pool area. The rooms and bathroom are not the biggest or most updated I've ever seen but they were perfectly acceptable for a family of 4 with 2 young kids. We stayed in a queen suite that overlooked the atrium.

"Good night away"
Taryn B, 14 Mars 2018

The hotel and staff overall were very good, the room could use a little updating. The shower seemed to only have 2 temperatures, scalding hot or freezing the cold and was very hard to shut off the water.

"3 day conference"
Ryan H, 13 Mars 2018

Very accommodating hotel. Staff were very good and taking care of the rooms in a timely manner. The atrium made an especially inviting location for food and social events. Great location close to all amenities

"Not the greatest family hotel - very cold pool water!"
Rob W, 12 Mars 2018

this hotel appears like the perfect get-a-way for a family but make sure you are aware of what comes with it. really it is a matter of what you expect in pool behaviour to what you get in reality. this is a very busy place and the pool is very, very busy. balls are allowed in the pool ( not just beach balls ) but all types of ball. i was hit and my child hit in the face and the ball was allowed to stay in the pool. i spoke with the manager and he agreed no balls allowed in the pool, but the next day, footballs - mini balls, etc were back out. kids wrestling and jumping around. the lifeguards can only ask them to stop and dont remove people. be ready for the unsupervised children, while parents are drinking outside their hotel rooms on the bottom floor. waterslide is 4 ft and over only. so the area is very busy with limited rules and the water is very cold in the pool. many people leave and not the best for young children (lots of blue lips). the rooms are nice and the location is central to many places. just be ready for very busy pool area, with few rules, and very cold water.

"One of London's hidden gems"
bigdoubled71, 06 Mars 2018

Best Western Lamplighter in London is one of London's hidden gem and a great place to stay. The hotel has an amazing pool area with a water slide and hot tub. Our room was clean modern and very comfortable. Check in and out was fast and staff was super friendly and helpful.

"Excellent Hotel - GREAT Restaurant"
A S, 06 Mars 2018

Very comfortable and up to date; rooms are large and beds excellent. Biggest PLUS is the restaurant - POSTO's. Best small hotel restaurant I have ever enjoyed. Great on any scale. Worth staying there to enjoy restaurant.

rncindy2, 05 Mars 2018

The room was clean and comfortable, was upgraded to a suite(very nice)..approximately 30 steps from the conference. Would like to see "adult hours" for the hot tub. I was planning on having a bit of relaxing time in the hot tub but was full of young children at 2130.

"Never disappointed!"
Wadah A, 03 Mars 2018

Best Western Lamplighter inn in London Ontario Is a great place to stay in whether for business and/or leisure... always good and never disappoint ?? if you come by yourself or with family you will enjoy it especially with the indoor atrium and swimming pool!

"Hospital Appointment "
Louise M, 24 Février 2018

I called the Lamplighter Inn last minute to book a room for my family of three. My child had an early morning procedure at Children's Hospital and we decided it may be easier to travel the night before. Not only was everyone I spoke to very kind and friendly, but they also offered us a hospital rate which was super appreciated since we were just looking to sleep and leave at 7:00 a.m. Our beds were very comfortable and it was nice and quiet. Our family was feeling pretty tense but somehow we got a great night's sleep. I would definitely go back for a stay at a happier time.

"Hidden gem "
Ben F, 17 Février 2018

I was very impressed with this hotel! So close to home and I didn't know what I was missing lol. Next time we will definitely be taking the kids and staying a couple nights for them to enjoy the gorgeous pool area...

"Hockey tourney"
tshkim, 16 Février 2018

I've been going to London for my son's hockey tournaments for years and everyone went out of their way to staying at the Lamplighter. Now I know why. The water park is the primary draw. Good location. Looks like the hotel has been renovated and it looks really nice and clean. Only comment I would have is to offer better tasting coffee.

Kyle S, 12 Février 2018

It was 10 years ago the last time I was here with my family came . When I walked into the front doors this weekend I was astonished . I could not believe how beautiful it was . Chinese gentleman in the Lobby went over and above for us so hats off to him . Was also happy that the pool was open until 11 PM which most places are closed a lot earlier .

"Amazing stay"
Debbie M, 06 Février 2018

Excellent staff. Room was clean. Loved the pool and hot tub. We stay overnight for doctor appointments. So thought we would take our brazillian girls there for a one night stay on the weekend and there was 2 birthday parties going on and they had lots of kids, so our girls found it a little over crowded in hot tub and pool. was more relaxing after supper when there was not so many kids around. Close to shopping and eating areas and they have a restaurant right there that has great food also.

"Birthday Getaway"
93marianj, 06 Février 2018

Our visit was for my son birthday, this is what he wanted to do. This hotel is a pet friendly (but in our case we have a service dog for my son)when I found out where their rooms were for pet friendly I had ask if we could be place closer to the pool where we would most likely spend our time. And they were happy to do so, it made all the difference for us. We couldn't be more pleased and satisfied with our visit. We will be back!.

"Great Staff,"
William D, 06 Février 2018

Reception Staff was excellent. Our room was clean, large and comfortable. Would have been nice to have had a guide to the Television Channels. Staff made us feel very welcome. Had a meal in the Restaurant. Food was mediocre at best - I had a Reuben Sandwich for lunch and it was ar least 80 % fat. We are big fans of Best Western and this was a disappointing experience.

"Happy with stay"
melaniew222, 05 Février 2018

I stayed here while in London for work and I was overall happy with my stay. The hotel was about 20 minutes by cab away from the airport ($40 one way). The front desk staff were very friendly and called me a cab every time I asked (cabs arrive quickly). The rooms are clean and have everything that you need. The hotel itself is a bit confusing to maneuver as you have to walk through the conference and pool areas and down many hallways before you get to your room. White Oaks mall is about a 20 minute walk away and there are some good food options within walking distance.

"Good clean stay"
Radek B, 05 Février 2018

perfect place if your just looking for a cheap place to stay. has anything you need. would be good for family/business trip. breakfast was decent in morning. lots of stores n resteraunts in the area as well.

"Amazing customer service"
kcfuntimemusic, 30 Janvier 2018

Check in was fast and efficient. The room was clean, affordable and very nice. The staff texted me right away and i was bale to communicate via text message for my entire stay which was very convenient.

"Kids enjoyed it"
candym715, 30 Janvier 2018

This is a really nice hotel. On a main road of the city so it wasn't too far to go downtown (may want to avoid with kids) and not too far from a shopping mall. They have a water slide which my kids enjoyed, but it closes early and only open during a set time frame. Onsite restaurant which was nice, but we wandered to the Crabby Joes right beside it.

Pam J, 29 Janvier 2018

Pool Area, room service, food, room, everything was as expected and above. Every staff member I dealt with was very friendly and happy. Good Job. A family get away for the night. Kids loved the pool said it made them feel like they were in Florida. All positives from this customer.

"Great visit"
archieives, 23 Janvier 2018

We came here with 3 grandkids. After initially being put in the wrong room, the hotel quickly switched it to the correct room. The pool was good overall the room was fabulous and the service was great. The staff are very attentive to our needs taking care of us totally. The hotel isvvery close to the hospital and all sorts of shopping and restaurants.

"Best experience"
Rachel C, 22 Janvier 2018

When me and my mother went to see a concert we looked at at least quite a few places and found this one I really liked it it was the best experience I've ever had there awesome customer service and going back soon with more people

"Hockey team tournament weekend"
Cassandra D, 21 Janvier 2018

Best Western Plus Lamplighter Inn provides excellent accommodations for our entire hockey team. The rooms were spacious with comfortable beds, well designed washrooms & lots of extras (make-up remover towelette, USB charging ports etc) The pool, slide & hot tub were a hit with the kids. Some of our teammates had rooms backing on to the atrium which allowed for a great space to gather & share a snack/meal. We reserved a private room & had a buffet dinner served to us. This worked wonderfully & the food was delicious. Criticism: the arcade ran out of toys for the claw machine? & don't try to check in early; your room will not be ready till 3pm

"Nice bedding, unprofessional front desk staff"
L Y, 12 Janvier 2018

Not my first stay - this one was the worst. If this was my first stay at this hotel I would never return. I had to re-enter the wifi password on the second day of my stay (unheard of at other hotels). They have a text messaging system for guests but no one responded for over 30 minutes. My repeated calls to front desk were unanswered. Finally when I called the text message cell phone my call was answered by someone with attitude and NO knowledge of customer service. Later I got a text response saying they didn't answer because they were "a bit busy"!! The room was nice enough, even though the room door rattles every time someone opens the hallway glass door from the elevator well. (My room was second from the glass door) Luckily it was a suite so I could close the bedroom door to sleep. They have a good full breakfast for $6.50. But service can be erratic.

"Great motel"
983maryellenb, 10 Janvier 2018

Great experience at this hotel with my grandkids over Christmas break!! Would highly recommend!! Kids are already asking when can we go again? Close to shopping and hospital if anyone is needing to be near loved one in hospital too Thank you to all staff members there .

"Pool was freezing"
kirbyb883, 08 Janvier 2018

If you have small children, bring a rash guard for the Pool. My toddlers lips were blue & chattering within 5mins of swimming. The staff said it was 82 degrees, but it was definitely in the low seventies

"Great stay .... cold pool"
kenz2018, 08 Janvier 2018

Everything was great except the pool water was cold. Key feature is the pool and many kids were in hot tub instead of pool to warm up. Did email a complaint and had a quick response from management which was nice.

"Beware of the so-called “waterpark”."
Thomas Z, 06 Janvier 2018

The ONE slide in this “waterpark” has a 48” height restriction. While there is a ton of room to run around this hotel, one does not get good value if one has younger children. Neither my 5 or 7 year old met the height restriction and were not allowed on the slide, despite being excellent swimmers. In addition, unlike almost every other BW in the world, there is no free breakfast.

"Family trip"
kristind577, 05 Janvier 2018

Had a nice time at this hotel! Great pool for kids!!! The water slide was a huge hit for the kids! Would recommend this hotel for family as it's a family friendly satay for everyone! Would come back for sure!

"Great New Year's Eve!"
L461DJleslieg, 04 Janvier 2018

We had a great time. We reserved two rooms and had 3 adults and 5 kids overnight for NYE. The kids loved that we were on the ground floor and had access to the pool/slide. Overall we had a great time!

"Awesome place to stay and Pet Friendly!"
Vanessa_k81, 03 Janvier 2018

My only complaint is that the pool was too cold! Not sure if it is always too cold or if it just right now since the weather outside is -15 Water slide was awesome. Hot tub was perfect but could be bigger- always full (probably due to freezing pool) staff was attentive. Room was clean. Beds were sooo comfortable. Gym was good. Arcade was a little overpriced but ok selection of games. And my dog was able to stay with us so that was awesome! We'll def be back.

WolfClan42, 03 Janvier 2018

The Best Western Lamplighter Inn lives up to it's reputation. Once again, our stay there was excellent. You can't ask for better service and value when staying in London, Ontario. The rooms are tastefully decorated with calming, white bedding. The mattresses are Tempur-Pedic is the south wing and are extremely comfortabale. There is a refrigerator in every room. The staff go out of their way to ensure that your stay is as perfect as possible. There is a wonderful pool with waterslide, as well as a fitness room and arcade.

"Best Western Lamplighter"
johnrE3054RI, 02 Janvier 2018

We had a wonderful stay at the Best Western in London. The staff are friendly and the rooms were clean and well maintained. The pool area and water slide are nice but the pool was chilly. We will return for another stay but hopefully the pool will be a little warmer.

"Great Family Place but needs some rules"
36allant, 02 Janvier 2018

Great hotel. Great amenities. However, there needs to be some enforcement of some rules in the pool/hot tub area as it's out of control in the hot tub. Very family oriented but there should be at least one amenity that's for adults.

"Pool too cold"
Sarah A, 28 Décembre 2017

Hotel is nice, has a good family restaurant. The pool was too cold, my 2 and a half yr old's lips were blue within 10 minutes. We have a pool at home that we keep at 78-80 and this was much colder, not good for young children.

"Home away from Home"
B1581QSbarbarac, 27 Décembre 2017

Fantastic experience. Wonderful staff. Very clean and very quiet.. Will definitely stay again and recommend to others coming to London. Tons of amenities close to our room. LOVE the discount offered for Victoria Hospital families. Thank you.

KimmyAndFam, 19 Décembre 2017

I booked our stay online and didn't even noticed that I booked for the WRONG DAY! We arrived to the hotel, went to check in and realized our prior was actually reserved for the previous night. The staff were amazing and we were charged a discounted rate for the night we missed and by some miracle there was an awesome Atrium room available that night so we were still able to stay. I don't know the names of the people we dealt with as my husband did that part, but you made two little girls very happy by accommodating us! The Atrium rooms have an awesome resort feel. We highly recommend this place and we will be back!

"To the rescue"
Jody C, 18 Décembre 2017

Sunday I had book and a reserved a room at another hotel through air miles and they denied us lodging, although we don't live that far away, it was my husbands Christmas party at the university and we wanted to celebrate without driving. What a great way to use my air miles, right? We frantically called around and The Lamplighter was great, got us in quick, even sent me a quick text from the front desk shortly after check in. Not once did I feel belittled or that I shouldn't be there, like I had at the other hotel. The room was beautiful and had everything I needed in there to get ready for the party. Thanks for the rescue, I'll be sure to book them first next time. And get to enjoy the pool.

"Very nice rooms"
634blairm, 17 Décembre 2017

Room was good but the timer for the fireplace and jet tub where annoying. Hot tub was nice and the pool was just right not to cold. Price of the room wasn't to bad. For a night away with the husband it was good.

"Big Hotel & Conference Center"
Don T, 17 Décembre 2017

Great place to stay in London close to all the highways and good restaurants on site and within walking distance , Quick express billing gets you out fast and on your way in the morning . Breakfast served in your room was very convenient .

"Excellent Hotel"
867christiep, 16 Décembre 2017

Very clean and quiet with fabulous pool area. Very professional hotel staff. Close to all amenities, especially the Children's Hospital. Restaurant breakfast was very fast/good. Will definitely stay here again if I need to go back to London, Ontario.

"Pleasantly surprised "
KWTodd, 13 Décembre 2017

Don't normally stay with Best Western but chose this hotel as close to the hospital. Was able to walk to the hospital even in a snowstorm. Hotel must have been recently renovated as lobby and hallways are very modern and it makes it look like a 4+ star hotel. Pool area is very cool and almost makes you feel like you are in the Caribbean. I thought rate was very reasonable. Food at adjoined Shelly's was very good as well. Thanks Best Western Lamplighter for the pleasant surprise as not what I expected.

"Nice place, reasonable price.... couple of minor issues."
N J, 12 Décembre 2017

Nice place, I have been here on many conferences over the years. Decided to stay the night with the kids because of the nice atrium and pool w/slide. The central pool, slide, gardens, etc... are beautiful. Well maintained, very clean, unique. One huge dissapointment was the "security" person who raced over to my family to inform us that we couldn't drink any beverages around the pool. Nothing, not even water. Note: Our drinks were in plastic cups, not glass. This person went on to inform us that it is provincial law (its not). Other best western hotels allow this without issue provided the drinks are not in glass containers.. Our room wasn't cleaned on arrival, but someone came to look after it. Staff was awesome about opening the slide anytime the kids wanted to use it. Breakfast was very reasonable and tasted great.

"I wanted late check out. I have a card that is suppose to give me special privileges I was told no."
joannl290, 11 Décembre 2017

I was very disappointed with the service. No microwave in room. I went to Walmart and bought one. Late check out wasn't available. Too expensive. Hotel across the street quality inn has a full kitchen and pool. Large suites and always gives me late check out. I should have stayed there. Only 5 tickets per family so not all my grandchildren could swim in pool. Very disappointing

"Palm trees in London :)"
jaysonj245, 11 Décembre 2017

With palm trees and gardens in this huge atrium, nice hot tub and pool, balcony with screen door open, overlooking the Atrium, created an exotic vacation feel right in the room. very relaxing, Would gave given a 10 but no microwave, in a king suite...???

"Great hotel"
donnagU9147UR, 11 Décembre 2017

Attended a corporate event. Great hotel room and venue for a corporate event. Excellent location, great rooms and food. The atrium is beautiful. I would highly recommend this hotel. The adjoining restaurant has great breakfast.

"Favourite place"
melissan162, 07 Décembre 2017

Our family loves this hotel. They always request it. I stayed there recently because my mom was doing treatments at hospital close by. It was very convient with in walking distance. Staff in the restaurant are very friendly. Front desk staff also very friendly. Very easy to communicate with the front desk when you need something because they set you up with text messaging once you arrive in your room. Always recommend this hotel to anyone going to London.

"resort in the city"
592terip, 05 Décembre 2017

I stay at the Lamplighter every year for hockey and baseball tournaments. Excellent amenities and service for kids and teams. Parents can sit poolside, in the gazebo or on room balconies overlooking the pool and slide while their teens and pre-teens hang out in the games room or swim while parents watch them poolside from the patio outside their rooms. The restaurant has a perfect menu for families and for evenings snacks after a late game. modern, newly renovated appearance.

"Hotel Great, Problems with Breakfast"
173myrnai, 01 Décembre 2017

My daughter and i stayed at this hotel due to it proximity to Victoria Hospital as she had an 8:30 am appointment. She requires wheat free foods which made our orders special, I realize but it took 30 minutes to get our food. The gluten free bread had poppy seeds on top which she can not eat and there was a lot of oil on the home fries. A poor start to the day!

schwindtjw, 01 Décembre 2017

Pleased with overall experience. Just a short visit to London for family get-together. Room was clean and front desk staff were friendly. Restaurant was clean and wait staff was helpful. Location was satisfactory for purpose of visit and accessibility to room was good. Parking was adequate and close to entry doors. Bathroom was well stocked and clean.

"awesome family experience"
joe b, 30 Novembre 2017

Stayed on a Saturday night and kids enjoyed the pool area and watched movies before bed in the comfort of a pull out which is not normally the case. Room was very large as we were upgraded as a Diamond member. No concerns and would recommend this hotel and will be back.

"Great Place to Stay"
TKubiak, 29 Novembre 2017

Rooms are clean, great pool facility, kids had a ball on the waterslide, our family has stayed twice and both times were great. Decent prices as well. Restaurant was a bit pricey and slow but overall a good experience.

"Beautiful Decor, very clean and friendly staff."
defenders 3, 28 Novembre 2017

Clean, price was fair for what you received. Games room was fun, Pool well kept. Fun waterslide! Front desk text me right away to see how things where, and if I needed anything. Regal appearance inside and out!

christopherjD421LC, 28 Novembre 2017

Really enjoyed the stay for the price. The atrium is amazing! We didn't get a chance to try the food or to swim but we will definitely stay again and try them out. The only odd thing is that the sink was outside of the bathroom and it made me nervous that it would wake the family everytime it was turned on in the night.

"The Best Best Western I've stayed in"
Rachel B, 27 Novembre 2017

This hotel has terrific staff, beautiful clean rooms with an amazing tropical paradise indoors, delicious food! We just love coming here! You should try the Colossal Omelette at the on site restaurant!

"Lamplighter stay"
E9335KCdougb, 23 Novembre 2017

Great hotel . Our visit was for hospital apt. Hotel offers a shuttle to and from hotel and at no charge. Awesome service. Driver was very friendly. We always stay Best Western when we can, but got to say the quality and value of this hotel is superior.

"Fun for the kids!"
grabaclue, 20 Novembre 2017

We stayed at the Lamplighter over a PA Day with our daughter and it was a great time. The room we got was not the room we booked and Tania went above and beyond to move us immediately to another room. The rooms are clean and well kept and the bed is incredibly comfortable. The rooms are really quiet despite there being a lot of noise at the pool. The pool and water slide were a lot of fun. Not huge but still fun. Other reviews indicated rude pool staff that wouldn't allow drinks on the deck, but there was no issue when we were there. There were a number of hockey parents and there was no issue with beer cans in coolies. The only challenge was that there were far too many people in the hot tub at one time, and most of them unsupervised kids. Would totally come back again.

"Very Nice Hotel!"
roadwearytraveller, 19 Novembre 2017

We stayed two nights for a medical appt and had a fantastic stay. The hotel is beautiful and they have done amazing job with the decor. The hotel looks like a 5 star hotel as soon as you walk in. Check in was seamless and toiletries were provided when asked at the Front desk Positives: - The rooms are clean and practical. - Pool and Atrium are amazing. Has large pool and hot tub. Did not use the waterslide but looked awesome. - Business Centre available although not used. -Close proximity to hospitals Negatives -No Microwave in rooms - A shuttle is offered to transport guests to medical appts. We had a noon appt at St Joseph's medical centre. When we called the night before we were told to call in the morning to arrange transportation. The next morning very early my wife went to arrange the shuttle and was told it was transporting 3 people at 11:00 am to the other hospital and would not be back until 12. Our appt was for 12 so we had to cab it. When we were done at 1:00 pm we called to possibly get pickup, we were told the shuttle just left to take people to the other hospital and would not be able to get us until 2pm. I know it is hard to meet all guests needs but perhaps they need another shuttle. One for each hospital. -Bathroom is outdated and while clean could use an update and a fresh coat of paint as there were several chips of paint missing. Aside from that though we enjoyed our stay and would stay again if in town.

"Great Hotel"
josephpG2882KT, 17 Novembre 2017

‘We always enjoy this hotel. We have visited this site many times in past & we always come back as this location & the service is good. It is nice to continually come back & things are if not the same they are even more improved. Thank you.

"you will enjoy your stay"
greogryc, 16 Novembre 2017

I have never had a bad stay in any Best Western properties, From the front of the house the check-out process ....always a great will enjoy your stay.......I stay in hotels across the country and will always seek out a Best Western Hotel

"Close to rehab hospital"
KardonBrantford, 15 Novembre 2017

Found this hotel to be a welcome respite. The weather turned as we hit London. We were travelling to visit our friend at the rehab hospital across the street. It was convenient and comfortable. Staff made us feel safe and welcome.

D335KPpamc, 15 Novembre 2017

beautiful hotel, would stay again but the staff should make sure when placing people that if there is a room being used for preparation for a conference (as the beauty show was) to make sure you place people not involved in that conference away from that room

"Excellent Experience"
Carmel C, 14 Novembre 2017

This is a very nice hotel. Close to lots of nice restaurants, shopping and the arenas in the area where we travelled many times daily. Staff are very friendly and Bar and restaurant have good daily specials. Food is very good.

"nice Stay."
duslbeck, 13 Novembre 2017

clean , relaxing and reasonable. my only beef is , that its so bloody big . The Pool is a nice Bonus and the Room Service was excellent. I was surprised with the Pool so close , that it was not noise at all.

"Great hotel and conference center in London"
Stuart S, 09 Novembre 2017

Attended this hotel this past week and had a very good experience. Clearly the hotel and conference area has been renovated and had a nice fresh look to it. The hotel also has a huge indoor atrium with a pool and water slide. Some of the hotel room have sliding patio doors that overlook the pool of the ground and 2nd level. Hotel staff very polite and professionally and quick to respond. Restaurant and bar at the front of the hotel has a large menus and some really good food. Hotel is also just located directly across the street from the London hospital.

"Our stay and over all experience"
430marthav, 09 Novembre 2017

We keep coming back for the service and the rooms it by far the best hotel that we have stayed at and each time we come there it is another good experience and my granddaughter loves the pool and the water slide that the hotel provides my daughter and I love the hot tub it is so relaxing. The location is very central to the malls and the children's hospital which we all enjoy and use We feel that if you are looking for an overall stay and good experience we recommend that your stay here will leave you wanting to come back to experience all the things this particular hotel has to offer

"Excellent - will definitely stay again!"
807daisy, 08 Novembre 2017

I arrived at the hotel and was greeted Lyod who checked me in quickly. I asked if room service was available as I was under the weather and really didn't want to go out - thankfully it was. I went up to my room which was evidently very newly renovated - very nice and spacious. I ordered a salad and phoned home - my salad arrived before I even finished my call. The salad was delicious. I went to bed and was surprised at the comfy bed and pillows. I can't say enough about the bed and pillows! I left early in the morning and left my do no disturb tag out because there was no need to have the room cleaned. When I returned there was a note that if I required anything I could just call. I then dropped back into bed and again got a great sleep thanks to the mattress and pillows. I cannot express enough the quality of the bed - I struggle with sleep while travelling - I didn't here! There is no question about where I will stay the next time I'm in London. I just wish every one of the cities/towns that I have to overnight in was of this quality.

"Great Pool!"
L1961SDlisaw, 08 Novembre 2017

We stayed here to celebrate our sons birthday and booked our stay around a hospital visit. We were even offered a special hospital rate! Loved the pool. The rooms are very comfortable and clean. Would have liked a free breakfast but other than that very enjoyable stay.

RickMcMexICan, 08 Novembre 2017

The staff is amazing, We had a medical emergency and required 2 rooms on short notice. with a late night check in. They gave us a Hospital rate which helped out immensely as I was paying for these rooms unexpectedly. They are the closest hotel to the hospital. The rooms were super. With the pool it was quite loud with kids running around but under our circumstances it was perfectly fine.

"Always Great Stay"
Linda M, 29 Octobre 2017

Very clean and quiet, and comfortable, nice pillows. Other Hotels out there always have awful pillows, these were the best in a while as we travel all the time. I always love my stay here keep up the great work

"Traveling for family event "
fangophile, 27 Octobre 2017

I wish I could rate worse than one star. To start both my wife and I are disabled and the only way to reach our room was upstairs or to walk down a long hotel hallway. We had bags and where other hotels would offer bellhop service or maybe a cart here there was none of that. We asked for a more accessible room and were told that wasn't an option. When we found the room we were disgusted by the cleanliness of the room, the floor of the bathroom was covered in water because of a leaking shower head. We tried to call the front desk but the phone didn't work. If we weren't obligated to stay because of family we definitely would not have stayed.

"best western-yeah!"
petermU2828YQ, 27 Octobre 2017

clean,comfortable,great staff support,EXCELLENT bed-great value for money-I would definitely attend this hotel again if travelling to London-it's location near the 401 is great and only a few blocks from all needed amenities-the pool and rec area was a nice bonus

"Most Comfortable Beds!"
DeborahL428, 27 Octobre 2017

This BW Plus is beautiful. When I see a BW like this, it makes me proud to be a rewards member. Visited this place twice, coming and going on a bus trip to and from Michigan. The entire place is a site to behold especially the pool area featuring a water slide, whirlpool and waterfalls. We had two breakfasts and dinners provided to us on the tour. Dinners were 5 star quality. Breakfasts were "soup to nuts." My only suggestion would be to provide fresh oatmeal, plain yogurt, fresh bananas and a variety of berries. Not all of us want grapes/melons as the fruit and not all of us want bacon, sausage, eggs, pancakes, etc. Beds were the most comfortable I've ever slept in while away. No hotel in the states that I have stayed in has felt as comfortable. I looked forwarded to the end of the trip when we had one night again here. Suggestion?: Provide signage to find the way to rooms.

"Great Hotel"
K8949EDronr, 27 Octobre 2017

Wonderful place to have a conference or just take a short holiday. Pool & hot tub area are perfect & there is a water slide for children to use. It is very clean & the staff are great. I would recommend this hotel to anyone.

"Great hotel"
DianaMcdonough, 24 Octobre 2017

Stayed for 2 nights to meet up with friends Hotel very nice rooms spacious we overlooked the pool which was lovely and very relaxing Rooms very clean and lovely to have a shower and a bath and also a separate area to sit and watch TV . Had breakfast in the dining area very reasonably priced The only thing that would improve it for me is to have bigger bath towels !!!! Staff efficient and polite Thank you

"Great hotel"
307majs, 22 Octobre 2017

The Lamplighter Inn was so great with ensuring we had a crib for our 13month old. They shuttled my husband to Victoria hospital where my son was having a day operation and happily accommodated is for a impromptu second night! We can't wait to visit again, next time for leisure!

"Family getaway"
deant664, 21 Octobre 2017

Great place to get away, very tropical and relaxing. Pool, hot tub and waterslide great for the family. Restaurants, mall and LCBO all close by. Great views from the room overlooking the pool and falls with a nice deck. Management took a situation and corrected it, great job Jim. We will definitely be back again!

"Amazing stay and excellent service "
craigmacker, 20 Octobre 2017

We stayed there while getting some medical treatment. When we arrived there had been an error with the booking. I was greeted by Andrew and he was very polite and professional. Andrew took the time to go over the situation with me and assured me that he would sort it out. He did just that and set us up with our exact needs. The room was clean and the pool area was very family friendly and had a mini resort feeling to it. The housekeepers I passed daily in the hall were friendly and helpful. Any questions that we had were answered quickly. Something as small as needing some new towels in our room was done quickly just like the front desk staff member Megan said it would. This place made a tough week that much better and we were able to look forward to getting to our room after a long day at the hospital. We are always loyal Marriott travellers however, this BW lamplighter Inn is well worth a try. I will go back there again! It is staff like Andrew that make these places great!

"The best night's sleep!"
Jennifer G, 20 Octobre 2017

This is a beautiful hotel with an amazing pool and hot tub. The rooms are clean and comfortable and equipped with everything you'll need...the staff were all very friendly. The breakfast at Shelly's Restaurant was delicious and extremely affordable! I would not hesitate to stay at this hotel again!

"Great stay"
F142PJjeffr, 18 Octobre 2017

We always chose this hotel when in London. We are able to bring our dogs and never have any issues. The pool is great and rooms are always clean. Whenever we have issues, the staff always helps us out

"Good Value"
none n, 17 Octobre 2017

This place was clean and relatively new. It was also affordably priced. It is one of the nicer hotels in London for sure. I would recommend it. I would stay here again. My overal experience was good. The only reason I didn't give it 5/5 is because there was nothing extraordinary about it.

"hospital stay and shuttle"
terryhE6265EO, 15 Octobre 2017

they couldn't be any nicer and helpful shuttle to hospital made life easier. they have a beautiful pool and hot tube to relax in. the restaurant in the hotel is the best. we stay there when ever we go to London to visit.

"Best beds in London, my new go to hotel when in London on business and pleasure."
lifewithoutbatteries, 14 Octobre 2017

Despite being on the "main drag" the rooms are very quiet and the beds are fantastic. I always have a 4 hour drive to London and when I get there I can't wait to get into the the most comfortable king size bed and read until I fall asleep. Pool is lovely but not really ideal for little ones as the water slide is for 4 feet of height and up. Located in an easy to access everything area.

Chelsee1990, 14 Octobre 2017

I have been going to the hotel for years now and the staff there is what makes me continue coming back. They make the stay enjoyable, and they are all amazing at their job. Marshal has gone above and beyond to make my stays there comfortable and enjoyable as I stay there for hospital stays

"Our go-to Hotel when we stay in London"
teddism0m, 12 Octobre 2017

We live in BC but our family all live in the London area. We try to get back at least once a year. If we're going to fly in late at night, we usually stay at the Lamplighter for the first evening of our trip. We have never had a bad experience. The staff is friendly and helpful. The room is always clean and comfortable. And I like the fact that there is a decent restaurant right on the premises. See you next year!

"Room Smelled Like Vomit"
551derekd, 11 Octobre 2017

Our room smelled like vomit which was originally masked by air freshener. We reported it after our first night but there was no record of us bringing it to their attention. The room attendant also had severe body odor which lingered in the hallway. They eventually gave us 25% off or our bill - but in my opinion - that was not enough.

"BW Lamplighter London"
sandinicholls, 10 Octobre 2017

Great space with clean and tidy rooms. Beds and pillows were fabulous. The only thing we found strange, was that we inadvertently walked through a wedding ceremony. I would have thought that ushers would have been at doorways to prevent this. We felt that we were intruding - but didn't realize the ceremony was on until we were well into the room (atrium overlooking the pool)

"Very nice but pricey"
CNC9, 09 Octobre 2017

Great well appointed clean rooms and terrific, professional staff. Breakfast is not included with most rooms unlike other Best Westerns. Has terrific indoor pool waterslide complex with large atrium. Well lit parking lots.

"Great Restaurant Service for Large Group"
susanvV3353AU, 09 Octobre 2017

We stayed for a wedding and went to the restaurant for brunch the following morning. The staff were excellent at accommodating our very large group and the food was delicious! Beautiful pool area although we didn't get a chance to use it.

"Accommodating staff"
340marceln, 05 Octobre 2017

Friendly staff, very happy to help with everything we needed. I really liked the hotel texting to see if everything is ok. The air conditioning wasn't working well and the staff made the effort to overcome this.

jhall115, 05 Octobre 2017

very nice hotel clean property staff very friendly and helpful close to shopping, restaurants, highway. rooms were very clean, comfortable. have stayed here before and now and will again. i would recommend this hotel to anyone.

"Repeat Visit to this Hotel"
Robert P, 02 Octobre 2017

One of the nicest BW hotels we've stayed at over the years. The room was very comfortable, plenty of free parking, conveniently located on Wellington St, restaurant and bar connected to the hotel was very good, staff excellent, room was sound-proofed and I got a great night's sleep. This is the second time we've stayed here overnight on our way to Northern Michigan and will be back again next year.

"Great spot"
P1494RImandy, 01 Octobre 2017

Oir atay here was short but it was clean and the staff were amazing. It was nice to get a text asking how things were going. When you're busy you don't have time to discuss the details or some concerns with the hotel. Two small concerns: The pillows were the kind with big foam chunks in it, that was horrible. The other one. After coming back from hockey my picky eater wanted mac and cheese(kraft dinner to be exact) I attempted to order room service at 10:03 and they were not able to provide. Not that it's a huge issue. I understand. They might have gone home and they were closed at ten. It just would have made my stay a ten had they been able to provide that and didn't have pillows that restricted my neck the next day.

"WOW !! You have to check it out !"
L6473HEjohnl, 29 Septembre 2017

Between Business and Pleasure visits to Best Western Properties this one has exceeded all expectations. I stay at Best Western Hotels 60 to 70 nights a year and am very rarely disappointed. The staff at "Lamplighter" go above and beyond being helpful and friendly. The hotel is well maintained from the outside and throughout. Check it out, you won't be sorry.

"Comfy Beds, Tired Bathrooms"
Sherry C, 27 Septembre 2017

I stayed here for a Conference nearby. The price was right, rooms clean and bed comfy however, the bathrooms are cramped and tired. There is a toilet smooshed between a bath tub and shower. The tropical rainforest atrium and waterslide look pretty neat though. I think this hotel is a great value.

982ronaldw, 26 Septembre 2017

Generally OK stay. Good location. Close to LHSC for surgery. Didn't get the extra blanket we asked for. Did not get the breakfast due to surgery date too early. There was a dirty sock left in our room. The service in the restaurant was slow, as there was only 1 staff working. It's the best Best Western I've stayed at, but not the worst Best Western.

"Great hotel"
Eve L, 25 Septembre 2017

Stayed here three nights for a conference. Room 372, view of the parking lot but the room is amazing. Jacuzzi tub and fireplace! Too bad it's too hot outside to have a fire. Lots of conference rooms, the space is great. Atrium and Pool is amazing with a waterslide that's actually worth doing. Waterslide staff were really nice to stay open a few minutes more so I could have a slide as I didn't get to the pool until 9 o'clock. Love the rock decor around the slide. Couldn't be happier with my stay here. I would love to come back.

"Hot weekend for a Wedding"
Ruth M, 25 Septembre 2017

Great facility to host a wedding. Pool was fun for the kids! Rooms clean and beds extremely comfy!! The temperature was on the warm side near the ballroom which made it difficult for the guests to keep cool, given the 39+ degrees outside this was understandable. Public washroom facilities near the ballroom required more care and attention during the wedding.

"Tropical Swimming Pool"
dancherokee, 25 Septembre 2017

The atrium with tropical trees, warm, clean swimming pool, gold fish pond, waterfall, and rock formations is awe inspiring. Bed is comfortable. Our one disappointment was with the restaurant: they do not serve alternatives to pork for breakfast.

"School reunion"
Emily B, 19 Septembre 2017

Manager sent a welcome email asking if everything was ok or if I needed anything. Check in was quick & efficient. Room was clean No Hairdryer?? The bed was comfortable but the Mattress pad was pilled & I found it uncomfortable. Our private dining room was beautifully decorated for a group of ladies. We had stayed here on a previous reunion & chose it again.

"very happy"
461janete, 18 Septembre 2017

I was very happy with my stay at best western lamp lighter. It is a beautiful facility. My room was very clean. I found the bed very comfortable. Checking in and out of the hotel was very easy with friendly staff. They checked in with me through text a couple of times during my stay to make sure I was having a good experience. I would definitely recommend others to stay here. Thank you

"Great Hotel and Staff"
Iron H, 16 Septembre 2017

Great Hotel and Staff. The location was very clean and in good order. Close to restaurants and other amenities. There is a great pool and water slide. I recommend this location for business or family stays.

"Mini Vacation"
jefftavares2, 14 Septembre 2017

Feel like I'm at a resort when I'm here with the palm trees, great pool and great staff. I would recommend staying at the best western lamp lighter to anyone. Lots of restaurants to choose from near by.

"Excellent accomodation and facilities"
282lyndab, 14 Septembre 2017

I stayed at the Best Western Lamphouse in London Ontario while attending a conference. The cleanliness of the room, the comfort of the bed and the excellent services both at reception and in the restaurant/lounge was excellent.

"great for business and pleasure"
374micheala, 14 Septembre 2017

I have visited this site on various occasions for both business and pleasure. In all cases I have enjoyed my stay. The staff and the amenities are great. Located near shopping, theaters and a direct route to downtown, hwy 401.

"Home from home"
rmauber, 13 Septembre 2017

Friendly desk staff and the room was clean and overlooked the pool - nice balcony. Internet was fast and service was great. Shellys restaurant was amazing with a fantastic menu ... even gluten free! The bed was very comfortable and room spacious.

"Total Experience awesome"
Elaine M, 13 Septembre 2017

The room was large and clean. The room had a tub and separate shower great idea, kudos! Great flexable staff. Amazing atrium pool area. We had all our needs meet and exceeded. The location is very convenient. We had to short a stay wish we didn't have to leave so soon.

"Summers End"
Tracey M, 05 Septembre 2017

This is our third trip to Best Western, Lamplighter Inn. A good place to end summer vacation. We always have a great time swimming, sliding, games room and workout room! We will definitely be back, once winter sets in, a great tropical escape!

"London Business"
charlenep702, 05 Septembre 2017

Was asked to complete a rating of the hotel via text. Gave a low score because my window was a portion of the wall (not a full window like other rooms). Hotel offered to switch rooms at 11:30 pm and sent someone to help. I wasn't about to wake my kids so told them to follow up with me in the morning. No one ever did.

"Beautiful Hotel"
Dawn K, 05 Septembre 2017

This was our second time here, rooms are clean and pool and atrium are beautiful My only complaint this time was that we waited for an hour to get into our room. They offered us ten dollars at the restaurant AFTER we waited and had a drink - so we never got to use that. Hot tub in the pool area was also broken. These are the reasons I wouldn't give it an 'excellent' rating at this time.

"Enjoyable stay at the Lamplighter Inn"
juliecC5896CJ, 05 Septembre 2017

We visited this hotel with my sister in laws and their families. The kids loved the pool and water slide but the adults were greatly disappointed that we received no compensation for the broken hot tub and a cold response from hotel staff at front desk regarding the issue. My daughter left a pair of Birkenstocks by the pool at the end of the evening and they were not there in the morning which was a little upsetting to her and staff were not able to locate them. The beds were extremely comfortable and quite clean. We had an enjoyable getaway with family despite the issues.

"Lamplighter Stay"
Helen T, 04 Septembre 2017

Our kids loved the pool and the pool slide and could have stayed at the hotel 24/7 for this reason. The hotel is located in an area of London that is accessible to highways and to the downtown area. The hotel staff are helpful and prompt in service.

"family friend group for the weekend"
lorellad719, 29 Août 2017

Overall great experience, friendly and helpful staff. The hotel pool area is beautiful. I felt as if I was at a resort. Landscaping upkeep is excellent. I would recommend the hotel and I know I will be returning in the future.

"Exceptional Hotel"
Debbie A, 29 Août 2017

We had an exceptional 2 night stay at this hotel in August. The staff were very pleasant and the rooms were very comfortable and clean. Food at the restaurant, Shelly's was great. I would highly recommend.

"Family reunion"
B2056JCkevino, 29 Août 2017

Out-of-town family members booked here for a family reunion in London. The young people enjoyed the pool, slide and gathering in the atrium, older members chatted in the suites. A very large hotel with many amenities good for groups. Excellent sound proofing between rooms.

DALE G, 28 Août 2017

Thoroughly enjoyed the atmosphere, cleanliness and helpful,couteous staff at "The Lamplighter" and would recommend it to anyone spending time in the London, Ontario area. Great for couples and families alike...the Atrium offers a 'taste of the tropics' to relax and unwind. We'll be back again.

"Wonderful mini vacation"
515eugenef, 27 Août 2017

Great place for a overnight or 2 day stay with grandchildren. It is a very clean place and notice there is always someone around cleaning, (e.g.) even mirrors on the walls. Cleaning staff is very personable as well as any staff you might need to speak with. I noticed this time however that a gentleman was being brought in by his daughter, I believe, and there wasn't a handicapped entrance suitable to cross the wheelchair over. My daughter in law ran over and held door for them. If there is an entrance elsewhere I apologize, perhaps they could have entered at the front door. Shelley's is an awesome place to eat. This is the 3rd. or 4th. time we have been here this year and am quite satisfied.

"Pet & Kid friendly home off the road"
elizabethkK670PO, 24 Août 2017

Members of my family have stayed at the Lamplighter Best Western many times. Each visit has given us a good night sleep with all the necessary amenities. The Pet policy makes us feel welcome with our Dog and cat. The Pet friendly rooms are not a run down space as with many hotel. Our Pet room was lovely, clean and new. Our children enjoy the large pool with the water slide. Its and extra lovely space for a family when traveling across Ontario! This was my 6th visit to the Lamplighter and again, I was not disappointed. This is a great family hotel!

"scammed for $74"
Tony C, 23 Août 2017

while using their website to book a room, was taken to another booking agency called getaroom with out any knowledge, it was a pop up, complained to Head Office and was told they would look into this, after 2 weeks of no call back I returned my original call and this time was told it was my fault that my computer did not prevent popup excuse me, why is your website allowing pop ups to appear your website shoul be protected, this is a Scam, Scam Scam, and Best Western has lost all future business ( hockey teams, baseball teams, rugby teams and whatever else I am involved with ) I thought you were reputable but once again another good company gone sour

"Wife's 65th birthday"
pooltime57, 21 Août 2017

Stayed at this hotel because it was recommended to us by other family members,very satisfied with our room and stay.Hotel was very clean as well as the room.bed was very,very comfortable. It would be nice if there was a designated patio for smoking.

"Great Facilities"
kenneths474, 21 Août 2017

I have stayed at this property many time previous and as in the past it was Excellent. The property is well kept, the grounds immaculate and staff very friendly. Ample free parking, rooms are very clean and spacious. Shelly's Restaurant which is with in the Hotel has excellent food at a reasonable price.

"Great Stay"
X2416WMpaulam, 18 Août 2017

Love this hotel. The pool area is one of the main reasons for choosing this hotel and it did not disappoint. The rooms are also excellent and the hotel generally is very clean and well kept. The hotel is well set out with helpful and efficient staff. We did not use the restaurant during this stay but have previously found the food to be good with good service.

"Wonderful place to stay!"
loreleihart, 17 Août 2017

This hotel was absolutely BREATHTAKING, the Atrium and Pool was my absolute favourite. The pool is a taste of a warmer climate, without the traveling required. The best place for a stay-cation. The staff went above and beyond for everything we needed. They responded in a timely manner, and I was always greeted with a smile. We required a pack n' play for our daughter to sleep in, as well as a few extra things and they had absolutely no problems getting us what we needed. The room service was wonderful as well, GREAT food and HUGE portions for an affordable price! Our room was the perfect size, and I appreciated all the amenities. The hotel is gigantic with three different wings all surrounding the pool area, some with even a lookout to the pool. It was just the most wonderful experience. The downside seemed we were in the same hallway as a bunch of groups with preteen/teenagers. As parents of a small infant, it made bedtime difficult. However, that is not the hotels fault. I would HIGHLY suggest staying here, they made our two day stay wonderful. It was the best hotel I've ever stayed in, we will be staying here from now on. We actually extended our stay by a day, just to soak up the fun in the pool area. We totally didn't expect our experience, as we just needed a place to stay because our house had a flood. I think we will need to take more stay-cations and hang out here a few times a year! The only feedback I have would maybe have a little spot for the younger children, under 3 or 4 years of age. My daughter (14 months) had trouble in the pool with the active older kids not paying attention to their surroundings. So maybe a little playroom somewhere like the games room or small wadding pool, something for the littles. Otherwise it was wonderful!

"Excelent choice"
105dougp, 17 Août 2017

Hotel is reasonably priced with a pool and close to hospital. Many families staying at the hotel.Rooms are quiet. Internet worked without interruption. Restaurant has good menu. I will stay here next time in London.

"Baseball tournament"
carlibory, 16 Août 2017

Our whole baseball team along with several other teams stayed at this hotel. Great pool, one of a kind with a great slide for the kids. Very large pool which accommodated a lot of teams that weekend. The rooms are nice and big which is great. I could appreciate the hotel staff not wanting us in the hallways when teams were grabbing a bite to eat together, however, they should have allowed us to use one of their several meeting/conference rooms for a small cost, not the price of a full room rental. They are very strict on their noise policy which I appreciate especially after 10:00pm and a long day of baseball.

"Great hotel with wonderful helpful staff! Always very friendly. Pool was great!"
windsormom2017, 16 Août 2017

We were drawn to this hotel because if their pook and atrium. After friends and family highly suggesting this hotel as a great family hotel for the kids and great online reviews we decided to try it out and so glad we did! We will defiantly be back. Hotel, staff, room, restaurant, pool and games room were all awesome! Hotel was clean and conveniently located. Storybook gardens was 10 minutes away as well as the Children's Museum, and many great restaurants and shopping!

"Nice Hotel and caring staff"
O4772IUharryb, 16 Août 2017

I liked the pool area and the hot tub. Hotel was clean and the staff was very helpful. It wasn't my first time staying at this hotel and I will be back again. Compared to other hotels in that region, we had enough for our money.

"best western plus lamplighter inn"
Chris O, 10 Août 2017

You have to go there. Great staff, great rooms The pool is unbelievable Real trees and flowers It is like being in Florida only you are in Ontario Canada. Also London Ontario is a great city to visit.

"Lamplighter Inn London Ontario"
393edmundm, 10 Août 2017

This is one of the best hotels I have stayed in. It is very clean, beds are comfortable. The employees go out of their way to ensure your stay is pleasant. The staff at the desk are professional and courteous. Swimming pool and slides to families along with arcades. Rooms are very affordable. Great hotel great value.

"Fun mini Break"
rlatulippe, 09 Août 2017

Stayed one night midweek. Did this to avoid staying at hotel with sporting groups staying for tournaments, (many bad reviews on line from those in the groups and not in the groups), and because the room was $60 less per night midweek. I found the hotel staff friendly and helpful. Hotel was clean and well presented. Pool was better than expected, it was not packed to the brim, waterside was an extra bonus of fun. Was happy to see life guards on duty too. Had a lovely breakfast in the restaurant beside the hotel. Only downside I found was that the wash hand basin was not in the bathroom but just outside the bathroom door. Also being a hotel with a pool somewhere to hang wet swim suites would be a plus.

"A Great Weekend"
JilandDavid, 08 Août 2017

My wife and I decided to get away for a weekend at The Best Western Plus Lamplighter Inn. We had previously stayed at this hotel and were extremely pleased. The hotel exceeded expectations again! The staff are pleasant and very efficient. We were greeted with a sincere "Good morning" each day not only by the front desk staff but by maintenance staff, managers and everyone who represented the hotel. This was a great start to our day. We had booked a room with a view of the fantastic atrium and could not have been happier. Our room was well appointed with a great view. I sometimes have trouble sleeping in hotel beds but not this time. The mattress was incredible! We both slept better than we do at home. We have already booked for a weekend in September to watch the London International Airshow (the best Airshow in Canada) and will look forward to another stay at the best hotel in London!

"Very great stay"
Traveler13Current, 08 Août 2017

Had a great stay !!! Excellent hotel ! Would stay here again ! Great pool! Good location and easy check in and check out - friendly staff, clean rooms only downfall - they need better coffee in the restaurant - not very good -

"Never been disappointed"
LizCT, 03 Août 2017

We stop at this hotel often on the way to Windsor. We have never been disappointed with any aspect of our stay. From friendly and helpful check-in to the pristine condition of our room, there is never a wrong note. Just recently we visited with our granddaughter who loves the pool and the waterslide. Service in Shelley's is superb- they go out of their way to please. This hotel always gets a two thumbs up.

"First time but not the last"
monicah129, 02 Août 2017

Kids loved the pool and waterslide. Beautiful skylights over pool. The staff was friendly, the halls and rooms were nicely decorated and everything was clean. We were not expecting the pool area to be so nice, it felt like we wee at a fancy resort that cost way more than it did. The first thing my kids asked when we got there was when can we go back? My only knock on the place is that I wish there was breakfast included, the prices were a little high for breakfast at the restaurant that is attached.

"Good stay"
CH_Toronto, 01 Août 2017

Clean hotel in great location. Lots of free parking, and the attached Shelly's restaurant is very convenient for dinner/breakfast/lunch. We had dinner at Shelly's with some family members who live in London, and called in for take out breakfast in the morning,they offer great value breakfasts and kids options. We chose this hotel cause of the pool/s and it's great reviews. Unfortunately our 5 year old (who is one of the tallest in his JK class was not tall enough to go down the slide. Shame on us for not measuring him. We assumed he would be fine as he goes down slides at Great Wolf Lodge and community swimming pools all the time. The slide at LampLighterInn is nothing spectacular so he was bummed that he couldn't go on (at least at Great Wolf Lodge you can say he isn't tall enough for the more "dangerous" slides) Which brings me to the pool. Another shame on us parents as we didn't bring pool toys. We went on a Sunday/Monday overnight stay and there were birthday parties or just big families with lots of inflatable pool toys - it's hard to tell your kids that they can't play with them when they are just laying at the side of the pool to look at. So we got drawn in by the pool feature of the hotel, but ended up just going for a short swim. The hotel offers a cool "text" feature. You can text the front desk any questions you have and you get a text response back in record time, neat!

"July vacation."
E4KJangelam, 31 Juillet 2017

The trip was very good, we stayed with friends and family and enjoyed the pool. We stayed for one night and two days and the staff and rooms were pleasant. Would be nice if you were able to bring the pool towels back to the hotel rooms though :).

"Great for kids"
Mary P, 31 Juillet 2017

Pool w water slide is a weekend destination for families. Adults can forget about the pool because so many children. Probably fine during week. Good good. Nice bar. Nice room. Dogs welcome but not welcome in suite rooms!

"Great pool"
Robert J, 27 Juillet 2017

Average room, not over sized but ok, but the pool was over the top, complete with water fall and fish pond,, Just too bad not opened later. Very nice staff, Check in was fast and hassle free . it was easy to find,

"Great Location"
indigo9112, 27 Juillet 2017

Great location, good price, very nice hotel. Only drawback there was no complimentary breakfast. Staff was very friendly. Room was very clean and comfy. Bed and pillows were the best. Definitely would go back.

"Great and highly Recommended"
166chandrad, 26 Juillet 2017

The hotel is centrally located for ease of access to major facilities in the area. It is very clean and presents a comfortable, spacious and well designed layout. Staff are very pleasant, accommodating and knowledgeable about the surrounding area's facilities, offerings and access to a variety of conveniences. Located on a bus route it is also within walking distance to malls, restaurants and attractions. A major draw for parents is an on-site water attraction featuring a water slide.

"Everything great!"
CYNTHIA B, 26 Juillet 2017

Everything was great except the mattress only because I have a back issue. The rest of the family had an excellent sleep. There's was no microvawe and somehow I didn't know I could ask for one, that was my fault, I should of informed myself.

"very nice experience"
rlav48, 25 Juillet 2017

Pictures do a great job of giving a good idea of what to expect. We had a very nice suite. Clean, very comfortable room. Great pool area. Dinner in the restaurant was pretty good. Service at the front desk was very helpful,

"Amazing Hotel"
Happy Traveller T, 19 Juillet 2017

Clean, clean, clean! We were impressed with this hotel. It is right across from Victoria Hospital, close to White Oaks Mall and close to lots of restaurants. There is a great pool and a water slide for the kids.

"The best place year round"
Tim H, 19 Juillet 2017

Love this place. No matter what the weather. You can walk around in your indoor clothes. Like a small city. Indoor pool , restaurant and room service. Even better when the weather is terrible. I will not stay anywhere else in London Ontario. 10 out of 10 for me and my family.

"Baseball Tournament"
Lryu, 18 Juillet 2017

-check in was smooth -lobby was surprisingly nicer than I imagined -hotel is large and has everything from exercise room, pool with water slide, arcade, patio and restaurant -room,211 facing the pool with a sunken in tv area with sofa bed -queen bed on the upper area (two steps separating the areas -sink outside of toilet/shower area with a coffee machine -air conditioning did not work however it was fixed within 6 hours of checking in (we were not in the hotel when the air was fixed as we were at a baseball game) -fans were brought to the room to cool it down -fridge was broken but another was brought up while we were out at a baseball game down the street many restaurants, beer store, grocery store -pool was the highlight of the hotel -very busy with many kids, this is to be expected during high season -lifeguards on duty overall a great experience and would recommend

"Best Western Plus"
808lisez, 18 Juillet 2017

Excellent stay, staff, room and awesome pool! Even the pool staff was friendly, and kept area extremely clean and safe. Restaurant was beautiful, prices were great, and staff very helpful.Great stay altogether!

"Fun family getaway"
jennlucasot, 17 Juillet 2017

Our family of 4 stayed for 2 nights over the weekend. All aspects of the hotel were very updated and clean. Beds were comfortable. The highlight is the atrium/pool area that feels like a tropical oasis - loved all the real tropical plants, fish, and overall general theme. The pool and waterslide were very well supervised by lifeguards and clean. The front desk staff were very responsive to our questions (love the ability to text them instead of calling!) The restaurant onsite (Shelly's) had great food and drinks at a reasonable price (we ate there 3 times during the weekend because it was so good and convenient!). Overall, great value - we will return :)

"Great stay"
zsk240, 12 Juillet 2017

One night but well worth the cost, we did not use the excellent pool area but wish we had. This is an excellent building with elegance and space for comfort. The room was spacious and very comfortable. The bathroom had a side lighted mirror that my wife truly loved.

"Great pool"
archieives, 12 Juillet 2017

We took 3 of our grandkids here for overnight and swimming. Mini vacation. The rooms are large bright and clean. There was a fridge and a safe. We were on the swimming pool atrium. It was good except our air conditioning didn't work. We were offered a different room or a discount. We took the discount and stayed in the room we had. Should really have moved as it did get quite warm but that is on us. Overall was good and we would return.

"Location of room is very important"
Sabena Y, 10 Juillet 2017

We stayed at this hotel last year while in town visiting my parents and were so impressed that we decided to stay at this location again. Last year we had a two queen room with its own terrace to the outside on the first floor. It was bright, clean, spacious and just wonderful as we had our dog with us last year and the outdoor patio was great. This year we had to get a king suite facing the indoor water park(only choice on the website). Sounded good in theory. Well, the room was located on the first floor behind the waterfall feature(first room on the hallway from the front of the hotel). Although it was technically bigger than our room last year, it seemed smaller. It had a small living room with the bedroom facing the water park. This room seemed much more worn, it was dark and dank like a dungeon because the only window in the room was in the bedroom. The large window let in hardly any light because the 2 story water feature was almost right up against the window of our first floor room and barely any light could filter down past the behemoth. Luckily, the waterfall was not noisy and didn't keep us up at night. The room was clean but we tried to stay out of the room given the depressing atmosphere. We did not use the water park. We had to sign into Wifi daily and we couldn't get in after the first day so we had to get a different code. This hotel does not provide breakfast despite being a Best Western.

amyn372, 10 Juillet 2017

The staff was terrible, they had it or for us, we did everything they asked and we had a group of 13 rooms. It was a terrible experience, the hotel it's self was great for the kids but the staff gave us nothing but problems

"5* Quality at 3* Rates - This Hotel Rocks!"
WolfClan42, 09 Juillet 2017

The Best Western Lamplighter Inn in London is a gem. The owners take great pride in providing excellent service to their clients and they are going a great job. The Hotel has amenities usually only found in expensive hotel chains. You will get a great night's sleep on a lovely Tempurpedic mattress. Your room will be very clean and the beds will be made with lovely, while linens. Your standard room will have a refrigerator, coffee maker, hair dryer, etc. The young and young at heart will LOVE the water slide in the gorgeous indoor pool. By the way, they actually have washrooms right in the pool area! There is also an arcade and workout room. The staff are extremely friendly, helpful and professional.

"Best place ever!"
katherinec650, 02 Juillet 2017

Delightful staff, excellent rooms and service, and a good restaurant. We stay here as well because it is pet friendly. We also appreciate the hospital shuttle which gets us to important appointments. The pool area is like a tropical oasis with the most beautiful plant species as well as palm trees. Children obviously have a great time in this area and sometimes there are special events scheduled around the pool/gazebo area. We have notices that there are many banquets, conferences, special events etc., yet there is always available parking.

"My favourite hotel in London."
Douglas T, 30 Juin 2017

I always stay here as it is clean, quiet and comfortable. Basically has an indoor water park. Rooms are large. Good wifi. Staff are great. Lots of restaurants and shopping close by. Separate shower and jacuzzi.

"Good overall hotel but....."
Grod7w, 30 Juin 2017

The great thing about a hotel geared for families is that the amenities, particularly the pool and water slide, are very good. But the bad thing we found is there was a lot of children and many of them are out of control. We had stayed for 2 nights (Saturday and Sunday June 24th and 25th) and found each night a very different experience. Saturday's stay more closely resembled a frat house. The pool was absolutely packed and many of the parents in the atrium area around the pool seemed more interested in getting drunk then watching their kids. Later in the evening the kids were running and screaming through the halls until well past 11 pm. Sunday was totally different. The pool was less full and the partyers had left. The only other issue was both my sons cut the bottoms of their feet on something sharp on the bottom of the pool. They said it wasn't a piece of glass, rather it was the bottom of the pool. I emailed the management afterwards, and I am sure they will look into it. The rooms were very good and the beds were comfortable. We had breakfast in the restaurant, Shelley's, twice and it was very good both times. Staff is friendly and their service very good.

"Great hotel and pool"
LanaYYC, 28 Juin 2017

Great hotel; clean, big room (we had king suite), quiet room; nice clean pool. Will definately stay again. The room we had opened into the pool attrium. The pool closes at 10pm, so there was no noise after that. Nice real palm trees at the pool side.

"Perfect Getaway"
melindab477, 27 Juin 2017

The room, the pool and the staff were amazing!!! They gladly refrigerated a cake for my daughters birthday and provided us with a cake knife. When our room fridge was not working, they immediately sent someone down to check it out. The lifeguards were also great!

"Power outage & noisy wedding party"
AnaSPrice, 27 Juin 2017

We got room 201 so the end of the hall. There was a wedding so we heard music & people till 1am. If you are able to get a room at the other end it would be quieter. The hotel also had 2 power outages. Once was a quick one. Less than 10 minutes. The other was a bit longer. Maybe half an hour to 45 minutes. We were at the pool at the time & they could not close their roof. It started to rain & then hail. Everyone rushed out of the pool at this time. It was definitely inconvenient & a bit scary. The roof was closed the next day so we went swimming & tried the water slides. Hotel was clean & had great staff. It was just bad for us because of he wedding & power outage.

"Great place to stay"
joshhO7226US, 26 Juin 2017

Overall the experience was good. We were in town to visit family, so the restaurant on location was great. Very comfortable beds and good air control. The WIFI internet was cutting in and out, but the staff was able to help fix the issue.

"Best Value Ever"
Thomas H, 25 Juin 2017

Don't even think about staying anywhere else. I travel coast to coast in Canada and this is the best value for a Hotel ever. Absolutely immaculate in and out . Restaurant bargain priced (huge breakfast $6.25) and people actually come to eat here. Spectacular pool with Lifeguards. Rooms are very large and super clean. No issues at all.

"Very nice model"
Chris S, 21 Juin 2017

This is probably the nicest motel I've stayed at. I wasn't footing the bill so I don't know how much the room cost so I can't comment on the value. The room was comfortable, clean and reasonably quiet with good wifi service and sufficient electrical outlets. The grounds are mostly paved with asphalt but the Atrium pool looked nice but I didn't have time for a swim..

"Expensive noise"
I683CPjamese, 20 Juin 2017

We stayed in one of the honeymoon suites (not cheap). There was a rhythmic banging noise (sounded like a well pump) - loudest in the bathroom but loud enough in the room to wake us at 7:30am both mornings of our stay. It continued on/off throughout the day until about 10/11pm. I did not appreciate being woken early on our holiday. Hotel staff, other than sending up a staff member to listen to the noise (which by the time they arrived had of course stopped - but he did listen to the recording I had made on our cellphone and agreed it was audible and would inform the manager) were "unable to do anything". We will not be staying there again.

"Avoid on weekends!!!!"
Inhousemouse, 17 Juin 2017

Have been here many times and just arrived today for a couple of nights. So far not off to a good start. Most of our stayed are Sunday to Wednesday nights. Learned today that coming on a Saturday is a major mistake! This is a big wedding and convention hotel. We often enjoy meeting a lot of the convention people at the pool and have never had an issue. Sadly we don't have that experience this time. Right now the hotel is over run by travel baseball teams. Parents are to busy partying to notice what a disaster their kids are. The pool and slide are basically useless to most other guests because it is so over run by unsupervised teen boys. I've been in and around busy pools before but this is so unsafe. The lifeguards have been completely useless when it comes to trying to keep control. We tried to swim im the evening but after being nearly jumped on and hit by balls we left. I spoke to a lifeguard about the issue but was given basically a this is the way they are... Kids will be kids... So much for safety as long as they're happy stand. I came back to the room and called the front desk. Was told that they would send a manager down to talk to the lifeguards. A couple hours later we went back to the pool and it was still the same story. Parents sitting on the upper deck to busy drinking to care to supervise their kids. So disgusted! Would like to know if this hotel has a Satisfaction Guarantee policy because we are far from satisfied! Hopefully tomorrow will be better so that our whole weekend isn't a wash.

fredA1338DK, 17 Juin 2017

friendly hotel in a great location and ample free parking. close to restaurants, with large comfortable rooms and on site restaurant and bar with good food and drink. beautiful indoor pool area . great travel experience.

"Very Nice hotel with Great Pool area"
Sean J, 17 Juin 2017

This was my first stay in the London Ontario area, and this hotel made the stay very enjoyable. The breakfast discount made a good deal a great deal. The food was delicious and service was fast. The rooms are very spacious, clean with a very comfy mattress. The pool area is amazing with the water slide and indoor/outdoor feel to it. You will see what I mean when you stay here. Next time I am in London on business or pleasure this will be my first choice for lodging.

"great place for a conference"
Kincardinepair, 14 Juin 2017

stayed over night for a conference, stayed in a king suit and found the room well appointed with things such a sitting room , two big screen TV's and a water closet with a separate sink and wash up area. Check in was smooth . Only suggestions for the room would be a TV channel guide and please make the AC a lot quieter( room 266).Pool and work out area would be hard to beat. Great place for a stay in London

"Great Location and Close to Everything"
Lori L, 12 Juin 2017

The hotel was large and the room was clean and nice. The breakfast in their restaurant in the morning was fabulous. I get notifications when my credit card is being charged and I got two of them from this hotel for 2 different amounts. One is for the actual charge plus $25 for incidentals and the other 2 days later for the proper amount. It seems all hotels now are charging like this, but one gets taken off 3-5 days later.

"Workcation Stay - Excellent!"
J3014HTrobertb, 12 Juin 2017

The Best Western Lamplighter Inn in London Ontario is an excellent venue. I attended a one-day work session and the staff were truly professional meeting our work objectives. The front desk staff were very welcoming and informative. The dining room staff were very pleasant and seemed happy to assist. The hotel is a treasure for the leisure part of my work/vacation with a swimming pool area absolutely beautiful.

Slots2014, 11 Juin 2017

I recommend this venue for attending, food and drink as well as conference facility for attendance. It is second to none for consideration of a family / business venue when required to attend a conference. Stay, visit and check it out!

"So Much Fun Easy Getaway"
Sandybeaches4me, 10 Juin 2017

The Lamplighter Inn was great. Our rooms were clean, large and the beds were so comfortable. When reserving make sure to ask for a room facing the pool. It's like a mini Melrose Place at night. Everyone sitting in their balconies overlooking the pool The pool is super fun with a great water slide. Take note-you must be 4ft tall to ride it. Upon leaving we booked our next weekend there. A great time was had by all. P.S. Don't eat at the hotel restaurant-our waitress was nice but service was dreadfully slow and the kids had to wait an hour for an average meal. I would understand if the place was busy but it was slow.

"Busniess trip with pets"
633shauneenr, 06 Juin 2017

Great stay awesome pet friendly place with staff that are helpful and always willing to go that extra step to assist. The grounds were well kept and bed was comfortable. Bathroom waa extremely clean and a free bottle of water!

"Very Nice Hotel"
colleenk390, 05 Juin 2017

The room as well as the service was good. I enjoyed my stay at the conference. The restaurant was reasonably priced. The room and the common areas were kept clean and tidy. I would return to this hotel again. Internet was always available and it was nice to have a TV in both the bedroom as well as the sitting area.

"Amazing hotel!"
joshG39UO, 05 Juin 2017

Overall experience was superb! Staff was extremely friendly and helpful, lobby looks amazing. I've stayed at this hotel well over 7 times (mostly when I was younger) and have never been let down! They are constantly renovating to make the hotel look modern and "up to the times"! The pool... the pool... the pool! The pool area is absolutely incredible! By far the greatest pool you'll ever find in a hotel! The pool was clean, the water slide was fun, and the lifeguards were friendly! The rooms are average, nothing special but nothing gross. At the end of the day you aren't coming to this hotel for the rooms, it's for the pool! Had an absolute blast and would recommend his hotel to anyone who wants more than a conventional hotel stay!

"Stay here when in London"
890rolfs, 05 Juin 2017

We have stayed at the Lamplighter manytimes over the years for both business and pleasure. Good location - close to everything. You will not go wrong by staying at this property. This is a bonafide Best Western premium location.

"Get a room with a balcony!"
427beverlyl, 05 Juin 2017

Get a room with a balcony, Loved it! Great pool, hot tub, gardens and pond of carp. Clean beautiful and comfortable rooms. I highly recommend it! I look forward to coming back to London so I can stay here again:)

"Stay, YES, eat, NO"
Eleanor D, 01 Juin 2017

The Best Western Lamplighter Inn, London, ON is a very beautiful place to spend time and sleep. Even though my room was beside the atrium, I was never bothered by noise from that area. The staff is friendly and helpful. The rooms are clean, comfortable and contain great amenities. However, if you choose to stay there, make sure you are able to leave the property for meals. Shelley's is in no way like the former restaurant at that location. Poor service, cold food that should be hot and sarcastic staff make dining there an unpleasant experience. Unfortunately due to the timing of my appointment at the hospital, I was unable to take advantage of the shuttle service but I thought the addition of that service would be extremely useful for anyone visiting the hospital several times during their stay.

"Conference stay"
waynewK8741RQ, 01 Juin 2017

My wife and I stayed at this hotel recently for 2 nights while I attend a conference at this hotel in London. The complete staff in all areas; room, management, food and front desk were professional people who really care and provide great service in all the above areas. It was so nice to stay at such a well run hotel. We look forward to our next visit. Great job and thanks to all your staff. Oh! and a great pool...Wayne

"Very Nice, Clean and comfy"
Dale P, 30 Mai 2017

We were passing thru to go to Michigan and we stopped for the night. Got a nice quiet room, great greeting and clean room, good shower, very happy with this room , we would come back and stay here again. It was convenient and not far from the highway etc.

"fantastic Hotel in London"
babagnonsh27, 30 Mai 2017

We loved this hotel! Our room was on the 2nd floor of the atrium with a balcony. Pool was awesome and the hot tub was nice and hot. Our Son loved the slide! Has a games room and the restaurant on site "Shelley's" had great food, service and prices! Hotel was very clean!

"Best Hotel in London"
Rsmsurge, 27 Mai 2017

I've been staying at this hotel for many years now and would highly recommend it. The facility is absolutely lovely, extremely clean and the staff are delightfully polite and helpful. I would not stay anywhere else when travelling to London on business or pleasure.

Ryan H, 18 Mai 2017

The accommodations and the staff were awesome. The conference rooms and availability were perfect. The atrium made a perfect spot for breakfast, lunch and breaks, and the food was well prepared and never ran out. Staff were friendly and the room cleaning was well done.... maybe a little early 8:30 on average but well done

"Wonderful hotel"
Patricia T, 15 Mai 2017

I loved the atmosphere and cleanliness of the hotel. Staff was friendly and checked with us via text if our room was satisfactory. I have stayed here before for a wedding and business and definetly would again, food in restaurant is excellent, however found hot food not even warm, which was disappointing.

"Like a Tropical getaway"
Christine J, 15 Mai 2017

Awesome hotel, polite cheery staff, awesome rooms. Amazing pool & slide! Close to a lot of restaurant. Quiet considering there is a lot of kids. Clean hotel looking forward to returning. Nice suites!!!

"It Was Okay "
Cspl1, 14 Mai 2017

Stayed one night, the stay was good. Not great not bad, just good. The hotel staff were polite. The room was a little worn. There were plenty of pets. It was nice to see a pet friendly hotel. We had heard great things about this hotel. It was not the place we were thinking it would be.

"Best western"
habhoobi, 14 Mai 2017

Amazing service, great family atmosphere, staff like family, will definatly come back, keep up the good work. Amazing food lots of fun for family and friends, great location, great decor a definate 5 plus.

"Good stop for a nice Lunch"
Frank S, 11 Mai 2017

We stopped at this restaurant in the BW Lamplighter for a quick lunch. Great service. Food was good. atmosphere is very welcoming. I think this Inn is also called Shelly's Tap and Grill. I would recommend this place for a lunch or breakfast anytime.

"London's Gem"
AimToAlwaysTravel, 10 Mai 2017

Despite horrible noise the first evening with the room across from us, this hotel is top notch. Hotel Staff are awesome. The best comfort food at Shelley's. Kids enjoyed the pool. Rooms are comfortable.

"Best place to stay in London"
Brad W, 10 Mai 2017

Awesome staff, large clean and comfortable rooms, fabulous centre court family friendly swimming pool with spiral slide. Lots of parking. Front Desk was very helpful to upgrade our room to allow our son to join us in the same room. Stay here - you will not be disappointed!

"Good place to stay with kids"
CanadainCubaBabe, 08 Mai 2017

Restaurant is good. Pool looks fantastic. Nice big clean rooms with a good bathroom and mini bar fridge. If you have to go to the children's hospital it's only five mind away and they run a free shuttle to and from the hospital on request from 8 am to 4 pm

"Amazing stay & Great Pool for my son's Birthday!"
jessicamQ2478UM, 08 Mai 2017

Great hotel for kids and groups! Amazing pool and customer service! Also love the text to front desk option as it made the whole experience super easy! Would go back in a heartbeat! I highly recommend this hotel to individuals and groups. We had a king and queen seat that looked over to the courtyard and it was a prime location.

"Never any issues at Best Western Lamplighter"
196619661966, 04 Mai 2017

I've stayed at the hotel in total probably 10 times and every time it's great. I come for work as we usually have a conference at the hotel. The guest rooms are clean and tidy. The WIFI is perfect and easy to connect to. The meeting rooms are great ... podiums and microphones are modern and work very well. All staff that I have ever come in contact with are friendly and helpful. Tons of parking and multiple entry doors into the building so you are able to park your car close to where your room is. TV's are modern and all channels work. I have absolutely no issues with the hotel at all and would recommend it to everyone.

"best bang for your buck!"
sparker1, 03 Mai 2017

We had the misfortune of having to attend a funeral/visitation in London and needed a place to stay overnight. I had been to the Lamplighter Inn for a conference many years ago and had been impressed with the food and quality of the hotel. This time we were pleasantly surprised to find a great pool/water slide/hot tub and LOVED the room with a balcony overlooking this area. The breakfast was extra money but at 30 dollars for a family of four was a steal compared to our experiences in Niagara Falls. If you are looking for a quick get-away with the kids for half of the price what you would spend elsewhere (ie Toronto or Niagara Falls), this is the place for you. We wil be coming back!

"Outstanding place"
sergeg457, 02 Mai 2017

Fabulous decor, including a central atrium/ oasis complete with pool, water slide, fish pond. Excellent rooms,outstanding and accommodating staff. Affordable rates, superb restaurant and ideal for conferences or other functions.

"Always Go There"
Glenn M, 02 Mai 2017

Love it there clean rooms lots of ice great breakfast very very friendly staff always willing to help and the pool is great i go there at least twice a year my daughter loves it there the food and the swimming ..................

"Fantastic stay"
Karen G, 02 Mai 2017

I was very pleased with my recent stay at this hotel. The property is excellently maintained and staff are friendly and professional. I stayed in a lovely, spacious room with both a hallway entrance and a pool facing entrance - so convenient! Despite staying in a room so close to the pool, it was very quiet. The pool is amazing! I will definitely be staying here again on my next trip to London.

"Great time"
Shannon P, 26 Avril 2017

Stayed over night in a queen suite that was very nice, went swimming with the kids and they had a blast. The rooms were clean and well kept. The restaurant in the hotel was great, fast and delicious..

"Best of the Best"
itravelnancy, 24 Avril 2017

My husband had to have surgery at Victoria Hospital in London. We choose the Lamplighter because it accepted dogs and my hubby had a pre-op on April 10th. We were driving back from our Florida home returning back to Balsam Lake our summer home. We had our golden retreivers with us and looked on line for a hotel that would take dogs. Well we found the Lamplighter Inn and we were so impressed we went to book for when my hubby was having is surgery, however due to the popularity the hotel was already booked. My husband had his surgery and we stayed at another hotel which will remain nameless. When my hubby had complications with his surgery and had to stay longer I phone the Lamplighter and was thrilled to hear there was a room available for me. It was a very stressful few days at the other hotel with what was going on with my hubby just escalated the situation with how much I hated where I was staying. I booked into the Lamplighter this afternoon and cannot say enough about it. I feel like I'm in the Caribbean or at a spa, it is heaven on earth. I'm here for two days and I thank God there was a room available. The rooms, food, atmosphere is excellent and I would recommend this over and over again. Oh did I mention I'm a travel agent and very picky so the Lamplighter is a 5* plus in my books and I will recommend to my clients over and over again. Thank you so very much for making my stay here in London a beautiful experience considering what my hubby and I are going through with his surgery. P.S. Did I mention they have shuttle service to the hospital, can't get any better then this. Regards, Nancy Wilson

"Police force used to ensure no outside food"
gmp2343, 24 Avril 2017

If you are travelling with children or with a conference group or sports team this is not the place to go unless you want your kids to be confronted by armed police officer for having snacks that were not purchased at the on site restaurant. Policies are one thing, but having on site Police, not security officers is complete overkill for a family hotel barring some type of noise complaint. Stay at the Holiday Inn or anywhere else but here.

"Great Hotel"
liseknappbonin, 20 Avril 2017

Amenities, excellent, staff service great. Restful atmosphere, we had balcony suite and totally enjoyed. Clean ,attentive staff and check in desk were very helpful we had to store a package until we were done a visit to local hospital that day and picked it up later, no problem very helpful

"A night out!!"
K7952MEmichelea, 20 Avril 2017

Nice hotel. Great Staff especially at the restaurant. I liked that the front desk sent a text to see if everything was ok. The pool and waterslide were a hit with the kids. We were at the pool for at least 3 hrs. It is a very beautiful area and lots of chairs if you wanted to sit down. We will definitely go again.

Mark F R, 20 Avril 2017

Location of the hotel is good however it was a sub par experience. The beds were extremely hard and pillows extremely soft. The pool area was good but the water was very cold. Couldnt enjoy it at all. Definitely not worth even close to its cost. Our room was on the back of the hotel with no connecting hallway to the main hotel unless we walked through the pool area.

"Great night away!"
310marcieg, 19 Avril 2017

Beautiful hotel with friendly staff. Amazing atrium with spectacular salt water pool. Awesome lighthouse themed water slide. We loved every minute! It was the perfect hotel for a night away with my girls!

"Driedger's in London."
John D, 17 Avril 2017

Great stay with our whole family, we found a location that worked for everyone, we spread out over southwestern Ontario and this was a great location, friendly staff, great restaurant, will stay again if we stay in London.

"Birthday Celebration"
joemR7551UF, 13 Avril 2017

Attrum, pool and hot tub were beautiful. Pain trees and Alll four of us will be returning again. The palm trees and flora really made the difference. All four of us will definitely be retuning in the future.

"Awesome get-away in London, ON!"
Janet S, 11 Avril 2017

This hotel is so much fun - imagine a waterslide inside a lighthouse! Really terrific, bright, and open indoor water playground for adults and children. Big, comfy beds and rooms with balconies, a terrace and/or a living room space to choose from. Beautiful meeting rooms with great service and an on-site restaurant and bar with good food and even better service. This hotel really has all that you could want for a business meeting, special event or family get-away.

"Staycation with family"
brittanyj462, 10 Avril 2017

We recently stayed at the Lamplighter in London Ontario. My husband and our three kids decided to get away for the weekend. Our trip was awesome from the moment we checked in until we checked out. The staff was friendly and helpful, and any requests were handled literally in minutes. The hotel was very clean and the kids enjoyed the pool and water slide. We will definitely go back, and can't wait until our next visit!

"Nice, comfortable hotel"
FunkyMan3333, 10 Avril 2017

I stayed here for one night on business, and was very happy. They upgraded my room to a king suite, which was clean, spacious and convenient. The bed was very comfortable, and check-in and check-out service was excellent. It is very close to the Westminster Hospital (walkable within 15 minutes). My only small complain was the fitness centre. While there was lots of physical space, it was sparse. Two old treadmills (neither of which worked), and manual (non-electronic, without routines) reclined cycle. There was a home-gym type of set-up for weights, but that's about it.

"Hockey Tournament"
521mirandar, 10 Avril 2017

This is a very nice hotel for families. The indoor pool and surrounding scenery are a welcome change from the normal hotel experience. The interior design is very modern and welcoming. Staff upon check in were very friendly and helpful. The location is fantastic. Lots of food options and shopping close by.

"Great Weekend!"
Famof4Cdn, 10 Avril 2017

My family just came back from a fantastic weekend at The Lamplighter. The kids enjoyed the pool and arcade. Our room was very very clean. We had a King Suite overlooking the pool. Bed was very comfortable as well.

Joe P, 28 Novembre 2016

Great sevice right from the front desk. We had an Atrium room overlooking the pool. Big clean comfortable room with a balcony. Recommend having dinner at Shelly's in the hotel. This was a business stay but my wife and I will definitely be back. Great experience!

"Fantastic hotel!"
Mike P, 28 Novembre 2016

I stayed here with my daughter and her friends for a birthday getaway and everything was perfect. Friendly and helpful service, impeccably clean room, well maintained and enjoyable pool area and very easy check out made for a very enjoyable getaway.

"Nice comfortable stay"
lionelle2016, 27 Novembre 2016

We stayed overnight in the fall 2016 and especially enjoyed the restaurant at the hotel. We ate dinner and breakfast there. Prices are very reasonable, food was good and pleasant staff. Our room was comfortable, parking very accessible. The pool area is very nice.

"Great Family Hotel"
Grampaburger, 26 Novembre 2016

This hotel is amazing to take your family or to just get away for a mini vacation. The Atrium is beautiful complete with real Palm Trees, pool and hottub. Beautiful exotic plants around the pool. The rooms are very clean, updated décor. The staff is amazing and always willing to accommodate your requests. There is a restaurant within this hotel and many others close by.

Golfnut07, 24 Novembre 2016

What an amazing hotel!!! The rooms are clean and the beds are very comfortable. The pool area is second to none. The staff are very helpful and friendly. If you are in the London area, stay at this hotel.

"Amazing hotel great service "
634kimg, 21 Novembre 2016

We always stay here when we have hospital appointments for our children. The hotel offers a free shuttle and the staff is always friendly. Unique hotel beautiful layout and great pool with water slide. Check height restrictions and water slide times. We often miss the times it is open.

"Fantastic plain and simple"
menmin3, 21 Novembre 2016

I must say that my wife and I were totally impressed with not just the great room but the kindness and professionalism of the hotel staff. Thanks so much for making our stay a memorable one! This was for our annual Christmas party and I hope we are able to come back next year.

"Best hotel in London, Ontario"
Cheryl D, 21 Novembre 2016

The staff are courteous and knowledgeable and extremely helpful no matter what your needs are. The room was absolutely perfect and when I booked the room I asked for a specific area (facing the pool and on the ground floor) and they were able to accommodate me, which I very much appreciated. I stayed there with my daughter and two granddaughters and the kids love to sit on the balcony and look at the pool, when they're not in the pool having a blast!

"Great Place"
Neil R, 19 Novembre 2016

We were at this hotel for an overnight family stay. Great hotel with very attentive and friendly customer service! Hotel room and all common areas were very clean, despite the hotel being very busy during our stay. When in London, we will stay at this hotel again!