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Best Western Plus Hotel Lamplighter Inn & Conference Centre, Londres

591 Wellington Road S, N6C 4R3, Londres, Canada - See on a map
Best Western Plus Lamplighter Inn & Conference Centre - Hotel Exterior The Best Western Plus Lamplighter Inn & Conference Centre is ideally located in the center of Londres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Conveniently located between Highway 401 and Downtown London, with LHSC Victoria Hospital and Parkwood Hospital across the road. The Lamplighter Inn & Conference Centre in London, Ontario provides exceptional comfort, convenience, and service for families, couples, and business travelers. Our beautiful hotel also has facilities that make us the ideal choice for business conferences, family gatherings, and social events. With our Atrium Oasis and various event rooms, the Lamplighter Inn is also a spectacular wedding venue. When you choose the Lamplighter Inn & Conference Centre, you’re getting the quality and service you deserve from one of the finest hotels in London.

Best Western Plus

Hotel Lamplighter Inn & Conference Centre

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Partner
 
Traveler's Choice
 
Travelers Choice 2022
 
Travelers Choice Best of Best
 
Travelers_Choice 2020
 
based on 1811 guest reviews
NOTE ISSUED
Excellent
1199
Very Good
411
Average
117
Poor
49
Terrible
35
REFER TO NOTICE
Business Business
308
Couples Couples
260
Family Family
892
Friends getaway Friends getaway
83
Solo travel Solo travel
56
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"non corporate guests are not accommoated"

2
User 02/05/2022

The rates are very high for a hockey team and/or other family or athletic events. And no accommodation for senior citizens, in rates and/or policies. The policies we have experienced, as a sports team, i e. late check out is not available at this hotel. It's a poor policy when a corporate attitude is applies to everyone. if you look at the choices below, there isn't one for recreational/family EVENT

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 519-681-7151. Sincerely, Justin Russell Guest Relations Best Western Plus Lamplighter Inn & Conference Centre

"Hospital stay"

5
dietrich2022, Merlin, Canada 02/05/2022

The hotel gave us a hospital rate for three nights. Unsure if we needed it longer they told us to come back to the front desk and they would extend it . Both are son and daughter brought their families down to stay the weekend and to support us and thought it was a great mini vacation. We will all be back when my husband recuperates. Great place!

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Greetings dietrich2022, Thank you for completing our review on your past stay at the Lamplighter Inn. I am happy to read under the circumstances of what brought you and your family to London you were able to enjoy your time with us. It really is a great property in London with so much to offer our guests. I hope while here everyone was able to take advantage of the pool, hot tub, waterslide and more. Thank you again for completing our review. We look forward to welcoming you and your husband back soon! Sincerely, GRA

"More than I expected! So beautiful!"

5
Gipsigurl82, Owen Sound, Canada 01/05/2022

I stayed for a concert, wasn't in the room long, but went with a partner. The jaquzzi tub was perfect, clean, and worked well. The King suite we stayed in was very well appointed, clean and would be great for extended stays or a family of 3 or 4 - has a hideaway bed in the living room as well as a small kitchenette.

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Gipsigurl82, Thank you for completing our review on your stay at the Lamplighter Inn. I am happy to read you enjoyed your time with us and enjoyed the room as well. Our king suites are very popular room styles. Whether it be for a couple or family these suites are clean, spacious and offer separating doors between the bedroom and living room for privacy. I am happy your enjoyed your suite. Thank you again for completing our review. We hope if travelling to the area in the future you will choose to stay with us again. Sincerely, GRA

"Great place"

5
User 01/05/2022

Myself and the kids loved this place Will definitely be back Loved the pool, hot tub, slide, arcade and that the restaurant was right in there if wanted that option Close to the 401 and many local amenities

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Greetings llawrence0379, Thank you for completing our review on your past stay at the Lamplighter Inn. I am thrilled to read you and the kids enjoyed your time with us and everything the hotel has to offer. The hotel is definitely a hot spot in London. We have found a lot of people are no longer travelling South but are choosing to stay with us. The hotel is easily accessible from the 401 and close to many popular businesses in the area. Thank you again for your review. We appreciate your business and look forward to welcoming you and the family back in the future. Sincerely, GRA

"Beautiful hotel"

5
lriley82, Windsor, Canada 29/04/2022

The hotel is gorgeous inside. The atrium and pool area are beautiful. The kids really enjoyed the pool and hot tub but wish the waterslide was open during the week. The rooms are spacious and really comfortable. It's really close to the hospitals too which is a bonus. We will definitely be back to stay for future appointments.

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Iriley82, Thank you for completing our review on your past stay at the Lamplighter Inn. I am happy to read you enjoyed your time while at the hotel. The atrium which holds our indoor pool, hot tub , waterslide and more is definitely a great place to sit back and relax in all while being surrounded by our tropical gardens. When the weather is warmer and the weather permits the atrium glass roof opens up to the beautiful sky above creating a breeze which really makes you feel like your at a tropical destination. You are correct. At this time the waterslide is only open Friday - Sunday but soon we hope to be able to open during the week. We know our guests are patiently waiting for this. We are too. Thank you again for completing our review. We look forward to welcoming you back to the Lamplighter Inn when in the area again. Sincerely, GRA

"Good for a night away"

4
yyzKMAC, Brantford, Canada 24/04/2022

Traveling: 2 adults (mid-30s), 10yo, 6yo We booked a Friday night to enjoy a night away. Room: One bedroom atrium view. Room was spacious, but a bit dated. The room upgrades have not caught up to the hallways and other areas of the hotel, which look very lovely. Bed was comfortable. Pull out bed was probably one of the most comfortable I've ever laid on. Pool: Busy. Always. It's not big enough to support the number of people there, so prepare to be splashed and crowded. Minimum waterslide height is 48" and they make no exceptions. It was a neat one-time experience with low expectations, but we won't be rushing back.

"Slide into awesomeness"

5
livelaughloverep2021, Hamilton, Canada 22/04/2022

When you're staying at this hotel, you must try out the waterslide. It's approved for all ages .....all ages grandgeezers! It's a mandatory must and your stay will be enjoyed all the more. If it isn't, try out the hot tub instead!

"Worst best western I've stayed at"

1
Michael_Ab_ca, Olds, Canada 21/04/2022

Best western lamplighter. I stayed at the best western recently and wow, did it ever go downhill. It used to be a reasonable hotel with good service but the last stay was abysmal. I stayed at the hotel for 5 days, not once was the room cleaned, no fresh towels and garbage piling up. I went to the front desk and asked that someone take the garbage out and give fresh towels at around 1pm. 4 hours later at 5pm this had still not happened. Remember when they used to do this daily? Not anymore!! I went back to the front desk and asked they send someone to clean the room again, they left a garbage bag with a few towels in it at the door. They said they could clean it tomorrow, I was checking out the next day... unreal... I had to leave all the garbage in the hallway? Beds don't get made, you won't get towels unless you ask repeatedly, the service is terrible. The rooms are getting dirtier from the last visit a year ago. The soap dispensers in the shower were empty except the conditioner which didn't work anyways. The shower leaked and dripped all night... Staff are wandering around but I'm not sure what anyone actually does here. The pool is dirty and they are apparently not maintaining that either. This was by far my worst experience at a best western hotel ever.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your thoughts on your recent stay with us. Although we don't appreciate the way we were addressed when you spoke with us, we understand your concerns are still disappointed that you were unhappy with your experience. Although we were unable to continue the interaction with you at the time, the person you spoke with still chose to send towels and garbage bags to your room. After COVID-19 pretty much every hotel chain and hotel has modified how and how often they are offering stayover housekeeping service. Unlike most hotels, we have resumed daily housekeeping service for our guests, we just ask that they schedule a time in advance, when we know the room will be vacant for an hour. When you brought your concerns to us on Tuesday night, our housekeeping team had already gone home for the day, but we probably could have found another room clean room nearby if you wanted to move.

"Honeymoon stay"

5
mustangluv16, London, Canada 20/04/2022

My husband and I stayed here after our wedding for 3 nights, this gas always been my favourite hotel in london since I was little. We will be staying every year for our anniversary! We had a wonderful stay.

"Spectacular place for families"

5
SeanL611, Muskoka Lakes, Canada 20/04/2022

Breakfast was good, but not included. Shelley's restaurant is attached to the lobby and had great breakfasts and pub food. Very reasonable prices, too (most kids meals are $6). Most of the hotel facilities feel newly renovated, except for the rooms (obviously next on the renovation list). But still very clean and comfortable. The pool and slide are amazing, but the slide is only open Fri eve and Sat and Sun. Unfortunately our 6yr old was 2 inches short to be allowed on the slide (brace yourself for tears!) But it is completely understandable, because of the depth of the churning pool the slide empties into. Have to keep the kids safe!

"Great"

5
User 19/04/2022

There is no microwave so that was disappointing but over all love this place. The water slide for kids is awesome. Easy to find and get to. All amenities are very close by. Arcade is very expensive. Very nice experience.

"Great stay but got sick"

4
CGE85, Port Elgin, Canada 14/04/2022

Had a great stay but unfortunately we have been sick ever since. Stayed March 31 with my daughter and grandchildren. We had a great stay and my 3 year old granddaughter is still talking about it. We stayed in the 100 level poolside and as it was quite humid ran our AC all night, the vent being near the foot of my bed. I woke up the next morning and could not speak. I had a sore throat and no voice. Since then both my grandchildren and my daughter have been sick too, two weeks later!! I believe you need to have the ventilation system checked out and possibly some mold testing done.

"Wonderful girls away"

5
Suzy272, Tavistock, Canada 13/04/2022

2girls and I went hear room facing the pool,felt like we were at a resort, pool, hot tub , palm trees , beautiful, the staff is fantastic, my friends were never hear , this was my 3 rd times, we will be back. Great restaurant, highly recommend ❤️

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Day Suzy272, Thank you for providing us with a fantastic review on your past stay at the Lamplighter Inn. I am happy to read you chose this hotel as your getaway with the girls. Our indoor atrium really does have a tropical feel to it. From the pool, hot tub and waterslide to the lush gardens, palm trees and waterfalls it's the perfect place to sit back and relax. No matter the weather outside the atrium is always beautiful. In the summer when weather permits the glass roof retracts back to the beautiful sky above creating a breeze through the atrium. It really is a must see. We hope when looking for your next getaway you will choose the Lamplighter Inn again. We look forward to welcoming you back for another fantastic stay. Sincerely, Guest Relations

"Wonderful few days away!"

5
User 13/04/2022

Myself and two of my friends wanted to get away for a few days and we chose the Best Western Plus in London, Ontario! We only live about 30 minutes away but what a wonderful place to stay. The staff was so helpful and friendly! Our room was over looking the pool area and we sat with our coffee in the morning and it had such a resort feeling palm trees lots of plants we felt like we were on an island! The restaurant was a great place to eat and the price was very reasonable. Would highly recommend this hotel if you live close or far!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi donnajantzi, Thank you for completing our review on your past stay at the Lamplighter Inn. I am thrilled you chose this hotel as your getaway with friends. Atrium view rooms are the most popular at the hotel. With either having a balconied room or patio room to the atrium area it really gives you a sense of being somewhere tropical. No matter the weather outside it is always beautiful in the atrium. Thank you again for completing our review. We hope when hotel shopping again you will choose the Lamplighter Inn as your place to stay. Sincerely, Guest Relations

"Great Place"

5
getaways00n, Ayr, Canada 13/04/2022

Great location, staff was friendly and the place was nice, bright and clean! We went as we had a full day at the hospital with appointments. Lamplighter also has a medical discount rate which is awesome. Came back to relax in the hot tub and nice swim in the pool. Beds where comfy, sheets where clean.. sorry I'm picky ! We will definitely be staying there again.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi getaways00n, Thank you for taking the time to complete our survey. I am pleased to read your stay was thoroughly enjoyed and that after your medical appointments you were able to come back to the hotel and relax in the hot tub. Our staff take great pride in their work and I'm happy this shows to our guests. Thank you for sharing this. We look forward to welcoming you back to the Lamplighter Inn! Sincerely, Guest Relations

"A Resort for the Price of a Room"

5
Robert B, M'chigeeng 07/04/2022

The Best Western Plus in London, Ontario is a magnificent hotel. From the lobby to the hallways, to the pool area, to the workout facility, to the rooms, it has a wonderful ambience and the stature of a 5-Star Hotel! The staff in all areas of the hotel were very pleasant and helpful. I strongly recommend this hotel to anyone travelling through London, or for someone who is looking for a personal retreat.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Robert B, Thank you for taking the time to complete our review on your past stay with us. I am thrilled to read you thoroughly enjoyed your stay with us. Our staff take great pride in the hotel and I 'm glad it shows. It really is a great place to stay at whether it be for a family staycation or a couple looking for a romantic getaway we have it all. We hope to welcome you back to the Lamplighter Inn when in the area again. Sincerely, Guest Relations

"Staycation April 2022"

5
User 04/04/2022

We had a fantastic time. We contemplated going to a waterpark in Niagara but chose this instead as it is closer and not as busy and we were not disappointed. The weekend was busy as there was some events going on, including a wedding Saturday night, which closed the pool for an hour during their ceremony, but it was still a fantastic experience. The front desk was always so helpful and anytime we asked for anything brought to the room they were very prompt and kind. All of the lifeguards were very kind and patient with the kids. The arcade could use some spicing up, more games would be nice as there was not a whole lot there but enough to keep the kids happy for a small while. Overall, highly recommend this beautiful hotel!

"Overcharged Due to Covid"

1
User 28/03/2022

The hotel was almost fully booked so they said we can charge more since we are Almost sold out. Ended up paying $80 more per night. Only reason we did was to see family that we had not seen in 3 years.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning, Thank you for completing the review on your past stay with us. I apologize you felt the hotel overcharged you. Like airlines, rates will fluctuate depending on availability. During peak times throughout the year (ie. March Break) hotel rates are higher as the demand for rooms is higher. If you are looking for times rates are lower, during the week you can find lower rates as well the hotel is not as busy. You are more than welcome to review our rates with staff when reserving. We offer many different room styles as well. They would be more than happy to go over this information with you. Thank you again for completing the survey. We hope to see you around the hotel in the future. Sincerely, Guest Relations

"Great venue, less great service"

3
User 28/03/2022

We booked months in advance, 2 rooms for two families. We requested first floor beside each other. We ended up on the third floor. We were told we had adjoining balconies which we did not. The pool and water slide were amazing. Pool was not too cold. A few concerns…. The water slide is not visible from the pool or deck. So if we were in the pool with one child and another wanted to go on the slide we could not see them at all. The pool deck staff were quite strict. Asking us not to give our one year water in his sippy cup on the deck because it wasn't a “clear enough”cup . There were also times where the lifeguards were gathered chatting on the upper deck by the slide and none on the lower deck. The restaurant was great. Good food, good service and not overly expensive.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning hollyrainville, Thank you for completing our review. I apologize the front desk was not able to fulfill your requests on your reservation. Our guests are more then welcome to place requests on their reservations but these are requests and not guarantees. Staff do their best to fulfill all guest requests but unfortunately there are times they are unable to. The pool and waterslide are on different floors in the atrium. The waterslide is on the top floor and has a separate pool splash landing area so not to disrupt those in the pool. The waterslide has 2 guards, one at the top of the slide and the other at the bottom. All riders on the waterslide are watched over by the guards. We ask that guests do not bring beverages/food on the deck level with the exception of water. I do apologize if you found the guards were too strict in enforcing the rules at the pool but we do this to ensure all guest safety. I was pleased to read you enjoyed the food and service in Shelly's Tap & Grill here on the property. It is a very popular restaurant in the area. They offer a large menu with many great choices at reasonable prices. I am happy you enjoyed it. Thank you again for completing your review. We value your feedback as this helps us to learn and improve for the future. I do hope you will choose to stay with us with in the area again. Sincerely, Guest Relations

"Great stay"

5
User 27/03/2022

Was clean and the staff were very kind and accommodating. Rooms were a nice size. We enjoyed the pool with friends although it was a little cold but over all was fun experience. The restaurant was great for breakfast

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi kelseydempsey1313, I am happy to read you and your friends enjoyed your time spent at the hotel and all staff encounters were positive ones. I was also happy breakfast in Shelly's Tap & Grill here on the property was enjoyed. They are a very popular place in the area to both our guests as well locals. We hope when in the area you again you will choose to stay with us! Sincerely, Guest Relations

"Great stay again"

5
User 25/03/2022

Great hotel. Grounds and building are clean. Great amenities both in the room and on site. Atmosphere promotes both couples and families. Breakfast not included however the restaurant was good, prices were not too high and the always have a breakfast special. Will see you again soon!!!

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi Jeff, I am happy to read you enjoyed your stay with us. You're correct, whether it's families or couples looking for a place to stay this hotel has it all. Our staff take great pride in their work and I am pleased it shows to our guests. While breakfast is not included in our rates we do offer Bed & Breakfast packages where breakfast is included or other packages where the guest has a credit to be used in the restaurant and can be used for any meal they choose. Please feel free to ask our Reservation Agents about our packages next time. They will be more than happy to go over the information with you. Thank you again for completing the review. We look forward to welcoming you back to the Lamplighter Inn! Sincerely, Guest Relations

"Wonderful, fun stay"

5
Lolalola28, Toronto 23/03/2022

We enjoyed our 3 night stay at Best Western Lamplighter Inn. We were impressed with the "newness" and cleanliness of the hotel. We had an atrium view room which was a bonus. Nice that it had two separate sleeping areas. Kids obviously LOVED the pool and slide. Beds were comfortable, even the couch pullout. While it didn't affect us in any way, the only downfall was that they seemed shortstaffed ie. not enough lifeguards, no monitoring of fitness room/kids playing on equipment. To be fair though, parents should be monitoring their own kids, sometimes parents were ALSO in the fitness room and allowing their kids play on these machines, even with signage that you must be 16+ to use machines. Overall, great stay, will come again.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Lolalola28, I am thrilled to read you and your family thoroughly enjoyed your time with us at the hotel. The indoor pool, hot tub and waterslide all enclosed under the retractable glass roof make this hotel a very popular one in the area. We have noticed families are no longer travelling south but are choosing to stay here with us for their vacations. The atrium is definitely a must see especially when the weather is warmer. The atrium roof slides back allowing a warm breeze into the atrium creating a tropical sense for our guests. Like many other businesses staffing has been an issue but as the pandemic ends and restrictions easing staff are starting to come back again. Thank you again for you review. We hope to see you return to the Lamplighter Inn when in the area. Sincerely, Guest Relations

"Wonderfully surprised!!"

4
SumFamily, London, Canada 22/03/2022

The hotel has wonderful amenities and is perfectly situated near lots of attractions and conveniences that anyone could need. The pool is such a treat and open early enough or late enough to get in a swim before/after the crowds. We'd definitely stay again!

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Hi SumFamily, Thank you for your review responses. I am pleased to read you enjoyed your stay with us and we look forward to welcoming you back when in the area again. Sincerely, Guest Relations

"Amazing hotel"

5
priscillafitz2022, Oshawa, Canada 21/03/2022

My friend sand I booked two nights at this wonderful hotel. Everything was so amazing. All the staff were friendly. Even though we went at a very busy time the hotel was very clean and well organized. Side note if you are planning an adult holiday maybe don't book during March break. Wasn't terrible but there was a lot of kids.

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning, Thank you for giving us a perfect review! I am happy to read you and your friend enjoyed your time at the hotel and everything it offers. We hope you will come back and see us soon! Sincerely, Guest Relations

"Our stay at Best Western"

5
marmar742022, Milton, Canada 20/03/2022

We were there for the March Break. It was our first time there. We were impressed with everything, especially the swimming pool and water slide. Our 11 year old son really enjoyed his time. The game room is fun too. Will definitely come back again.

Guest Relations GRA, Other at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning, I am thrilled to read you and the family enjoyed your stay with us. These are the review responses we hope and strive for from all our guests. We appreciate it! We hope to welcome you back to the Lamplighter Inn next time you are in the area. Sincerely, Guest Relations

"A must see!"

5
ninamiki, Georgetown, Canada 17/03/2022

The pool is amazing! There's a big slide! Not insanely busy! Massive pool! Clean room! They had a movie for the kids in a hall for March break! Amazing and kind staff! I highly recommend staying at this location! Very pleasant stay!!!

"Great hotel but bad management "

4
accessibletravel2019, Burlington, Canada 06/03/2022

Great hotel amenities for a lil family winter getaway. The pool and waterside are fantastic for the kids. We had a room in lower floor with balcony over looking the pool and it was a great location to be. We seriously felt like we were at a resort down south. The resturaunt had great menus choices and the food was really delicious. I was impressed with the service too our server was great. Overall really enjoyed our stay and would for sure return. HOWEVER......... I have one big complaint. We booked our roo. Over the phone with Best Western reservations. We specifically booked for 2 adults and 3 children ages between 10-12. We were told on the phone that the room.had 2 queen beds and a pull out couch. IT DID NOT. Just 2 queen beds and NO couch. I called the front desk to ask for a cot for the room but they saod that these rooms would not allow a cot due to fire regulations. I complained that the roo. Was booked for 5 people in total and they said it was up to us I quote "at your convience to figure out sleeping arrangments" This was not a solution. They offered to change our room where we could have a cot but it was facing the parking lot. We had specifically asked for a pool or atrium facing room. So in the end we went to Canadian tire and brought ourselves an air mattress for the room. Which added on an extra expense of $110 to iur cheap getaway. This really put a dampner on our arrival, not only the disappointment of the room situation but more how the manager at the front desk handled it. He was very negative, patronizing and did not seem to care. This was not what I expected of Best Western customer service.

"Fun for the family!"

4
caelynnd2022, Blyth, Canada 06/03/2022

Was a nice getaway for the family, food, pool, games room. Found it a little expensive since it didn't include a continental breakfast and the hotel didn't have some of our families rooms ready until after 3pm (the guaranteed check-in time).

"non caribbean tropical vacation"

5
F930WRcathyr, Windsor, Canada 28/02/2022

This hotel makes you feel like you are in the tropics. It's family friendly and very clean. A wonderful getaway that is close to home. Sitting on the balcony having morning coffee overlooking the pool ,makes you feel like you are really on vacation.

"Great Family Hotel"

5
Joy B, London, Canada 22/02/2022

We have stayed here for various reasons for over 15 years. It is consistently a good hotel, and great for families with the water slide, hotel, lounge, terrace. It's easy, convenient. We love it. We come here every year for Family Day getaway staycation

"Great time spent with family"

5
heatherardiel, Saint Thomas, Canada 21/02/2022

My kids and I really enjoyed our stay. Everyone was so pleasant and accommodating. Clean and comfortable. Shelley's restaurant was also wonderful! It's great that the pool area is open till 11! Left lots of time to do stuff and not feel rushed. We loved the slide was open too.

"One night"

3
Kay C, Goderich, Canada 20/02/2022

Bad smell in room like BO. Hockey playes out off control. Drinks everywhere at the pool. Beer cans left at pool. Towels everywhere at pool. Life gards doing nothing. Needs better coffee like coffee pods in room or lobby

"Tropical Staycation"

5
petriesk, London, Ontario 18/02/2022

Great to sit by the pool, under the palm trees and feel that you are in the tropics. Room was perfect set up with a sleeping area and a gathering area. Grandkids stopped by and loved it too. Room service from Shelly's restaurant was good and quick too. Recommend it for couples or family

"Best Hotel Out There - Wow!"

5
User 16/02/2022

Booked a stay here for one night for a staycation and it exceeded my expectations. The room was very clean and spacious. The customer service was AMAZING - the staff go above and beyond to make you feel welcome and taken care of. Our room had a balcony facing the atrium and WOW it truly felt like we were in the south, such a nice relaxing vibe. I would go back here in a heartbeat.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Afternoon Hannah, Thank you for completing the survey regarding your recent stay at our property. I am thrilled to read everything was amazing during your past stay with us. Your review responses are the type of responses we hope and strive for from all our guests. It lets us know we are doing a great job and our guests are happy, comfortable and have everything they need. Thank you again for sharing this with us. Thank you again for taking the time to complete the survey. We look forward to seeing you again at the hotel. Sincerely, Guest Relations

"Family trip"

4
User 13/02/2022

Pool had to be closed twice during our one night stay for an hour each time for cleaning. No notice or reasoning was given. A disappointment for the kids. But once they re opened they had a blast! Room was average. Staff were all friendly. Food from Shelly's restaurant was excellent as was the staff there. We will return again

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Afternoon, Thank you for completing our survey regarding your past stay with us. I am pleased to read everyone enjoyed their stay with us. My apologies the pool was closed a couple times during your stay. Staff would only close the pool down if absolutely necessary and work hard and fast to reopen it allowing guests as much time as possible in the pool. I am happy to read once reopened the kids had a blast. I was also pleased to read all staff encounters were friendly and the food in Shelly's Tap & Grill was excellent. Thank you for booking at the Best Western Plus Lamplighter. We hope you will come back and see us again soon. Sincerely, Guest Relations

"Great hospitality!"

5
miscty, Port Burwell, Canada 24/01/2022

The nature of our stay at the Best Western was because of hospital appointments and it was very helpful that we were, once again, graciously given their extremely generous discounted rate per night. All of the people and services that we received while staying at the Best Western Inn were excellent and top notch and we definitely plan on staying there even when it will, eventually, only be a pleasure trip to London.

"Lamplighter Inn, London Ontario"

5
rer282, Woodstock, Canada 20/01/2022

We recently spent a night at the Lamplighter Inn in London Ontario and found this to be a very satisfactory experience. The staff is most accommodating, hotel spotlessly clean and fresh. I highly recommend staying here.

"Great family night away"

5
adriennepileggi, Hamilton, Canada 16/01/2022

We brought our kids for a little getaway. Staff was extremely friendly and very personable ever where we were in the hotel. Kids loved the pool and restaurant was very clean and food was great. Definitely coming back.

"Great place"

5
Jacqueline B, Thunder Bay District, Canada 11/01/2022

Stayed for 4 days, close to sick kids. Staff was amazing made me feel like home away from home. Very clean, beds are memory foam for my body and my back not the greatest but I did get a good night's sleep. Due to covid pool was closed, but it looks amazing. I think I would like to plan a family vacation just to come back to London and stay here again. Thank you staff.

"Wonderful family getaway!"

5
Mizzpicky, st johns, NL 05/01/2022

Excellent stay! We had 4 children and 2 adults. Pool is really nice and kids had the best time. Unfortunately water slide shut down due to Covid but still loads of fun. They dimmed the lights 30 mins before the pool shut down and kids thought that was the best. Restaurant was really good for kids and adults:) Room was comfy. We had a cot delivered at night because we had4 kids and that worked great! I am a hotel snob and this passed the vibe check!

"Noisy and not relaxing stay"

2
User 31/12/2021

Paper thin walls. Not a relaxing experience whatsoever. Pool and hot tub closed for extended period due to accident. Then when was open took over an hour to get in. Was meant to be a relaxing solo get away and it was everything but that. And to pay the price it costs to have a room in a hotel was way too high. I was expecting the cream of the crop for that price and I did not receive that.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Management

"Best Western Plus Lamplighter Inn"

3
cddcdddcddcddd, Binghamton, New York 31/12/2021

The pool at the hotel is great! The day that we went to the pool was the day that we were checking out so when we got to the pool at 10:20 they told us that they do a deep clean between 11:00 and 12:00 and 11:00 is the check out time and they pick 11:00 to do a deep clean because they want their guests to leave the hotel and not use their pool after checkout time and they started telling us to get out of the pool at 10:45 for the deep clean after that we went to check if they were even doing a deep clean and they weren't.

"Family stay"

5
User 27/12/2021

It was a very nice stay. With all the kids in the hotel the rooms were sound proof. We stayed in the room with access to the pool area. Highly recommended. Guest services were extremely friendly and accommodating.

"Always a pleasure!"

5
Sightsee60664392460, Saint Thomas, Canada 26/12/2021

It's my Christmas tradition to stay at the Lamplighter. A little tropical getaway in the winter. The beds are sooo much more comfortable than the sofa bed in my Mom's living room....and there's a waterfall.

"Great Stay with two Grandchildren"

5
ccrozier2021, Elora, Canada 24/12/2021

The hotel with that beautiful atrium/pool area was a highlight of the trip for the two ten and eleven year olds. They loved the atrium with the waterfalls and fish in streams - and were most impressed with the huge lighthouse. They swam several different times and enjoyed the hot tub. The view from our balcony over the whole area and pool was impressive. This trip was a birthday gift to our grandson and his friend remarked several times,"This is so much fun, It's the BEST birthday gift."

"Excellent stay with various amenities."

4
TRoels365, Leamington, Canada 21/12/2021

Enjoyed every minute of my stay. Lamplighter inn has many amenities including the pool and hot tub which really sets the hotel apart from others I would recommend this hotel to anyone staying in London or near. Perfect place for couples to go and relax as well as groups looking to have a quick getaway!

"Medical stay"

5
nik21hummell, Mooretown, Canada 21/12/2021

We have stayed in this hotel for years, for early morning appointments for my son at Victoria hospital. They always offer a rate (very fair rate) for hospital stays, the staff is always friendly and helpful, and the hotel is always very clean bright and comfy. My son loves the pool and arcade. The hospital is very close and hotel also offers us a shuttle. We will continue to stay here.

"Timing is Everything"

5
BT-Traveller, Detroit, Michigan 17/12/2021

Just came back from an overnight stay. Hotel as usual very clean and well maintained. This time the pool AND hot tub were open. Covid protocols in place with masking. Because midweek, there were maybe 5-6 people using entire pool area the two times we used the facilities. Full tropical setting with 3-4 new palm trees. Water slide was not open. Rooms were great as usual except for the mattress, kind of dipped in middle and uncomfortable sleep. Other than that, no complaints. Would recommend to all.

"Hospital visit"

5
User 15/12/2021

You are a hotel with a big heart. Because i was offering support at the hospital i got a special rate! Your hotel is beautiful. The pool and waterfalls are loveky. Your rooms so clean and perfect and the people who welcome you at front desk were also lovely. Your hotel gave my friends a sanctuary to come back to after a hard day at the hospital! You are to be congratulated on your compassion and your wonderful hotel! The Lamplighter is truly a perfect name for you. I have travelled the world and will look for your hotel wherever i go! Ps Jason is a treasured employee or should be

"Family stat"

4
User 13/12/2021

Overall it was good. The room was hot even though it said 60F, and would not go any lower. There were ants in the bathroom, and I was put in a noisy hallway. But you can't beat the pool and atrium view. Shelly's is also awesome.

"Thanks for getting my husband fired!"

5
Conniebeachprincess, London, Canada 08/12/2021

Great hotel; beautiful pool and the restaurant is great. A nasty guest got my husband fired because there were several unattended children playing in the hallways all day and he worked nights. Wow! Otherwise it's a good hotel - leave the staff alone and don't look for freebies. It's wrong to do so and it can cost someone their job.

"Great hotel"

5
V2846ILdianam, Hamilton 08/12/2021

I'd recommend this hotel to anyone staying in the London area. The staff here are helpful, friendly and will go the extra mile to make your stay the best. Covid protocols are enforced which makes me feel safe and secure in using the facilities, if I chose to.

"Staff found excuses to not help"

1
User 05/12/2021

We were there for my brother in laws funeral, there was also players from a hockey tournament there at the same time. Kids were running around, playing hockey in the halls and making a ton of noise during the afternoon and even until 1am, we had 2 small children trying to sleep, along with my wife and I. We called front desk multiple times to deal with it as it was unacceptable. Eventually when they finally sent security to deal with it, he told my wife "i don't know what you expect me to do ma'am it's hockey season. " This was absolutely unbelievable and we had to deal with the kids and their parents multiple times to finally get them to be quiet and stop partying in the halls. I have stayed here many times in the last year and have brought my family there for no reason at all simply a night it of the house from burlington. I will never do this again, unless the hotel somehow finds a way to remedy itself from this. My in laws also stayed there and dealt with the same issues. Nobody in our family got any sleep the night after our brothers visitation and before his funeral.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Greetings Dany, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for the noise levels you experienced while you were at the hotel. You are correct that the hotel had teams that stayed with us the past weekend. I am aware there were issues with noise levels coming from the area where the teams were staying. While we do our best to remind guests there are rules at the hotel and to keep in mind there are many other people staying with us who are not here for a tournament, a wedding or on vacation it seems to fall on deaf ears. Management is aware of the situation and are looking at ways to deal with these situations going forward. Everyone deserves a good night's sleep and it is unfortunate some do not take this into consideration. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for completing the survey. Sincerely, Guest Relations

"Totally Recommend"

5
K S, New Hamburg, Canada 03/12/2021

Robert at the front desk was amazing! Friendly, professional, courteous and compassionate. Checked us in quickly and provided us with everything we needed. We had breakfast and our server (I wish I remembered her name), short brown hair, was amazing! She made sure we had a pleasant experience and the right meal.

"Oasis in the city"

5
mirimordas, Kitchener, Canada 02/12/2021

Always an excellent experience. I always feel like I'm on a mini vacation in Florida. Love all the real palm trees and plants around the pool. Rooms are always clean and comfortable. Highly recommend!

"excellent hotel"

5
User 26/11/2021

staff to be complimented on cleaning efforts. entire hotel was spotless and constantly being wiped down and sterlized at all major touch points and more. staff extremely pleasant, professional and helpful

"I love this hotel, I will stay nowhere else when in London"

5
User 18/11/2021

Beautiful hotel. The pool is spectacular and the rooms overlooking the pool are our favourite. The staff is exceptional. Helpful, polite and caring. We were staying there to visit the hospital across the street which in itself is very stressful, but this hotel made our trip so nice.

"Great for families"

4
User 15/11/2021

This is a great place to stay for families, but I would not recommend it for anyone who is looking for a quiet, relaxing atmosphere. The swimming pool is always busy, with kids playing and splashing. There was a hockey tournament group staying there at the same time as us, with many kids running around (including outside the rooms at night). This was fine for us, since we also have kids and are used to the noise, but others might find it annoying. Beds were very comfortable. Breakfast at Shelby's was delicious, with generous portions.

"Amazing Stay"

5
Missnanner11, Owen Sound, Canada 02/11/2021

We had to stay in London due to health issues and the best Western just made one part of the trip easier. It was easy to call and make a reservation. The restaurant was delicious. The staff are super nice. The room was gorgeous and comfortable. Huge bed, lots of space. Mini fridge as we brought some bottled water. Just overall great. We'll be coming back soon.

"Beautiful Hotel, Pretty Good Experience Overall"

4
cheriwalpole, Wasaga Beach, Canada 29/10/2021

Our family stayed here for a mini getaway and were impressed with the overall facility. Wish we had known the waterslide was broken, but glad pool was open! A/C problems in room were dealt with quickly

"Birthday Party"

3
User 26/10/2021

We met with family for the weekend to celebrate my grandsons 8th birthday. We were disappointed we were not told the waterslide and hot tub would be closed or that there was a wedding during Saturday afternoon and the pool would be closed.

"Bugs and Hairs"

1
User 23/10/2021

This was our first 1 night get away in a decade. In the middle of the night my husband was woken with a bug crawling on him in the bed. Although they have every right to make their way indoors, my husband started looking around the sheets to see if there were more. He found a ton of little hairs left in the sheets. He spoke to reception but they said the manager wasn't in. They didn't even offer new sheets. Instead, she said she could come look for more buga for us...my husband declined because it felt strange. We missed breakfast by sleeping in after being up half the night dealing with the bed issues and nothing was provided in-lieu. Overall not worth the money and dirty. Won't be returning. What a disappointment.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Greetings Stephanie, Thank you for completing the survey regarding your recent stay at the property. On behalf of our entire team, I would like to apologize for your past experience. When staff was advised there was an issue with the bedding staff should have asked you if you would have liked the linens replaced. I apologize they did not offer this. I would like you to know this is not the norm at the hotel. Staff can be seen all over the hotel doing continual cleaning. The hotel has won awards for the cleanliness as well most importantly our guests notice the cleanliness and let us know this from guest reviews. I apologize this was not the same experience for you and I will let Management know so they are aware of what occurred. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Guest Relations

"So disappointed"

2
User 22/10/2021

This place has been the greatest in the past, and I hope one day we will have a great experience again. The pool is mismanaged, there's angry people waiting for the pool along the sides staring down everyone in the pool. They gave us wrong information leading us to lose our spots all the while they said we are a go for our time slot. Didnt get any help at all. It was just an oh well type of answer from management. If that wasn't annoying enough, I had to realize the hard way housekeeping didn't fill up the dispensers in the shower. Making me wonder what the cleaning policies really are, if a housekeeper properly cleaned that shower , I'm sure they would have noticed the empty dispenser. This is during a pandemic, I shouldn't be wondering if things are getting cleaned, it should be obvious.

Lamplighter Manager, Guest Services / Front Office at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning Michelle, Thank you for completing the survey. I would like to begin by apologizing for your experience during your past stay. During the pandemic the pool has a limited capacity of 40 guests and to access the pool our guests can sign up for a 45 minute swim with the lifeguards. I apologize there was miscommunication regarding your swim reservation. I do hope you advised either the lifeguard or Management at the hotel of this so they could look into securing another spot for you at a later time. I would also like to apologize the dispensers in your room empty. I can completely understand your frustration about this and will advise our Executive Housekeeper this happened. I would like you to know this is not the norm for our reviews. Our guests usually leave having thoroughly enjoyed their stay and looking forward to their next stay with us. I apologize this was not your experience. I do see from your review you have stayed in the past and had a great stay. My hope is you will consider staying with us again and giving us another chance. I will advise Management of you review so they are aware. Thank you for letting us know. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. Sincerely, Guest Relations

"Great Getaway!"

5
sharkfin, London, Canada 21/10/2021

We actually live 5 minutes away from this hotel property, but through Covid, we have made this our getaway/break destination. The hotel follows health and safety protocols, and we feel very safe. The pool is pristine and they limit the amount of people who are in at a time, so you can social distance. Restaurant is good too. Rooms are nice.

"BEST WESTERN TO THE RESCUE!"

5
anastasiatsmith, Oakville, Canada 11/10/2021

This hotel has always been our favorite in the area as the price is reasonable, the pool is AMAZING and the rooms are comfortable. This time around, we ran into a pretty serious medical issue and had to to go the hospital across the street. The staff at the front was so accommodating, giving us one less thing to worry about. They did everything in their power to make a stressful and depressing situation comfortable and allowed us to focus on the worries of the health of my family instead of getting out on time. I will never stay anywhere else in London. Best Western Lamplighter is the best! Comfortable rooms, an amazing pool and they don't gouge you on price.

"Lovely Hotel"

5
Auroratravellers, Aurora, Canada 09/10/2021

Beautiful large room and very clean. I was impressed with the large indoor pool with real palm trees and a frosted glass ceiling. Friendly and competent lifeguards. Incredibly well-kept property. I would definitely return The next time I am in London.

"Coolest Pool in a hotel!"

5
User 04/10/2021

Our family and friends loved our visit to the hotel. Very clean, great price, comfortable rooms and beds. The coolest pool inside a hotel that I've ever seen. All the staff were friendly and polite. The kids (ages 9-16) loved their pool time, multiple times each day, and loved exploring the atrium and fish pond. The hotel room doors open into an alcove so no traffic noise from the main hallway. We had a balcony overlooking the indoor pool so the grown ups could sit and chat after the children went to bed. Loved the 4 queen size pillows on each bed. There was a sink and makeup area separate from the bathroom which is great. Lots of parking near the entrances to each side of the hotel.

"I had better at Best Western"

2
User 22/09/2021

I got cheated by being given an an expensive room. Clerk said that the less expensive rooms were given out, as the posting lot was excessively empty! And then we were cheated even more on the discount when applied!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry that you felt cheated. On the day you visited our hotel there were no salable standard rooms available for sale. You were offered a king suite which was $9.00 more. There was no obligation to take the room. We are sorry that you were not happy with this. If you would like to discuss your experience further please do not hesitate to contact the Hotel Guest Services Manager.

"Excellent stay.. take a room with pool view"

5
therivs, Sturgeon Falls, Canada 15/09/2021

Took a little getaway trip to London and chose this hotel. Excellent reception as I had booked through Expedia and had a room in the west wing. I noticed they had rooms overlooking the pool and the manager came over and set us up. Only $10 more than what I had booked. Room was nice and clean and the view of the atrium and pool was great. Strong wifi in the room and each bed had 4 pillows of different firmness. We had a nice breakfast in the attached restaurant.. would of been nice to be included in the stay. All staff were very friendly and would recommend this place to stay.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you enjoyed your Lamplighter Inn hospitality. Thank you for choosing us for your getaway. When booking in the future anything looking into the Atrium is called "Atrium View." We cannot guarantee a pool view but you could certainly request it! We do our best to accommodate. We hope you will visit again.

"London hotel"

4
Michael S, Canada 15/09/2021

Tried this hotel complex was very nice needed a few upgrades but overall would recommend this hotel found it was quiet at night and centrally located minutes off the highway but not near the highway and the way the hotel is designed I heard absolutely no road noise a definite would stay again

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. It is great to know that you found our hotel to be convenient and quiet. We look forward to welcoming you back the next time!

"Best hotel in London!"

5
User 12/09/2021

The rooms are huge and incredibly clean. The hotel itself was amazing with a pool area like no other. Attached restaurant was very good. Front desk staff went out of their way to make my stay a great one.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your reveiw! We are thrilled that you enjoyed your visit and hospitality. We look forward to welcoming you back the next time!

"super cool hotel"

5
mojitolover S, Barrie, Canada 09/09/2021

we stayed for one night. Everything was amazing. It felt like being at a resort. The rooms were clean, check in was easy. The slide was not open in the pool area when we were there. We were able to use the pool you just had to book a 45 min time slot Would love to come again when everything is fully opened in the pool area

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are thrilled that you found our hotel to be "super cool"! We are hoping that we can get the slide open again soon with modifications. Keep watching our Facebook and website for updates. Thank you again for telling others of your experience. We look forward to your next visit!

"A Comfortable Stay"

4
suzsem2021, Kingston, Canada 02/09/2021

Stay was very comfortable. Met my needs. Staff was friendly and welcoming. Restaurant was decent. Towels were not the best - very scratchy. Other than that, the stay was just fine. Close to amenities, pool looked fantastic, kids would love it!!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to know that you have a comfortable stay and an overall pleasant time. We hope you will visit us again soon.

"Would have been a 5 with a better restaurant experience."

4
User 02/09/2021

The front desk staff were great. The room was well prepared and exactly what we reserved. The only downside to our stay was our experience at the hotels restaurant. Unfortunately, the service was very slow and the food was only lukewarm when we finally got it. This may have been due to a short staff situation but if it was, sadly, it fell on our first day. We didn't take the chance of eating there again during our stay to see if it was a one off situation.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed the hospitality of our Guest Services staff and found your room to be just as expected! We are sorry that you had a restaurant issue though. Things are still at times short on staff but we are working hard to fill positions throughout the hotel to get things back to our usual pace. We hope you were able to mention something to the restaurant staff that they were able to correct the food issue at the time. In time we hope you will visit us again and also try the restaurant again as well. Thank you again for your review!

"Back at Last!"

5
User 01/09/2021

It has been over two years since our last visit to this wonderful hotel (thanks to the Pandemic) and it was just as nice as it was before! The room was very clean, the cleaning staff was very helpful, and as always the front desk staff was great and very accommodating. Book your pool times as soon as you can though because the swims are for forty-five minutes a time slot (they need fifteen minutes in between swim times to clean) because they fill up quickly.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for coming back to visit. We are so happy that you were able to visit again and even with restrictions still in place you made it a good time! We look forward to welcoming you back the next time!

"Amazing stay!"

5
shangirl123, Petrolia, Canada 29/08/2021

I only stayed for one night after a wedding, and I booked a room that was super fancy, simply for the sake that I would probably never need to stay over in London, ON again since it's pretty close to home. The room super exceeded my expectations, as the pictures for the room are so vague. I wasn't sure what to expect, but it was beautiful! I booked a room with a jacuzzi since the hot tub isn't open because of COVID, and I would say it was worth the price. If that's something you are REALLY wanting, like I was, I would say BOOK A ROOM WITH A JACUZZI. The had so many toiletries available, as well as bath robes. The little details of the room, such as the toilet paper being folded, just made the room so homey! The room was also super clean and that made me feel great about my stay, especially with COVID.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post this review! We are thrilled that you enjoyed your getaway and appreciate you sharing your positive experience with others. We hope you will visit us again soon.

"BEST Best Western EVER"

5
kellyroy59, Cobourg, Canada 23/08/2021

The Lamplighter Inn in London Ontario by far is one of the most pleasant places to stay! Super clean, beautiful rooms, excellent food with room service! If you are thinking about it all I can say is BOOK IT!!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you! We appreciate you taking the time to tell others about your experience. We hope to see you again the next time you visit London!

"Great Experience!!"

5
maravello27, Brampton, Canada 23/08/2021

Just this past weekend my family and I spent a night at this hotel and our experience was just great!! Highly recommend this hotel to everyone especially family's the pool was a great experience too!!

"Getaway"

5
gmanichols5, Sarnia, Canada 20/08/2021

Excellent place to have a quiet and relaxing getaway. Close to shopping and other entertainment with a good restaurant and other restaurants nearby. Very clean and the pool area is well kept.The rooms are well laid out and contain all necessities and more. My daughter and I really enjoyed our stay as always

"Great place"

1
U5176EKmelaniet, Goderich, Canada 19/08/2021

Despite covid things we liked, the rooms were clean, beds comfortable pillows great. I loved that you had to make an appointment for the pool. We watched them sanitize all touch points between guests. The restaurant was great, food was such big portions no way you could ever finish them. A child forgot her toothbrush, no problem. Front desk had ones for free. Worth every penny. Ya we could have stayed places cheaper, but this hotel I will always bring my children to. Worth noting, close to the hospital. So expect sirens to the hospital and the occasional helicopter.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your positive experience with others. We are thrilled that you had a nice visit and enjoyed all that the Lamplighter Inn has to offer! We look forward to your next visit!

"Fun Family Getaway"

5
anniebee335, Kingsville, Canada 18/08/2021

The Lamplighter Inn is such a fun place to stay for our family. Even with COVID the stay is very enjoyable with the pool being opened and it is close drive to every activity we wanted to do. We will for sure be going here again.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed your visit despite the existing Covid restrictions. We look forward to welcoming you back the next time!.

"Great Hotel we will be back!"

5
User 18/08/2021

Hotel staff is very friendly and accommodating. We originally were going to stay in a regular room but I requested a change to stay in a room that faces the atrium pool area. There was only one room left which was behind the water slide so you can't see each room perfectly but it was still good enough for us especially with the last minute change. We really enjoyed the access directly to the pool area from our hotel room! Because of covid-19 you have to book your 45 minute swims with the lifeguard we booked three separate times our child had a blast swimming. Atrium pool area is absolutely beautiful with real plants real palm trees it is very well maintained and very clean. The washroom facilities by the pool are very clean also. Unfortunately during our stay the water slide and hot tub were not available but it did not put a damper on how much fun we had swimming. The atrium has a gorgeous huge Skylight as a sun peers in while you swim and it's lit up beautifully at night for night swims. No drinking or eating is permitted near pool but, if you have a balcony you can enjoy at your room balcony while people watching at the pool. All the kids seem to enjoy the cool waterfall at the pool. Our hotel room was very clean and very comfortable plenty of hot water for your shower the beds are amazingly comfortable with copious amounts of large body style pillows. In the shower there is a little pump station for shampoo conditioner and body wash for convenience and extra little shampoos and lotions all around the bathroom as well. The only thing missing is a clothesline or a hook to hang your wet bathing suits on. Ladies I must tell you the blow dryer in this room was amazing there's nothing worse than having some small garbage blow dryer on the wall that doesn't work this one was fantastic!! A good quality blow dryer LOL we have long hair in this family so this is something that is a must. All of the towels and bed linens smell absolutely fresh and are impeccable. There is a great size fridge in the room and they did say if you need a microwave, you can request it. The hotel lobby and hallways are renovated and beautiful looking. We did have dinner at Shelly's restaurant which is located inside the hotel it was a nice convenience. We only had burgers but they were good our child had a Kids meal which was cute it came with ice cream and a drink. I have heard that the food is good at this restaurant though. The only thing I was disappointed about is the sign out front says they have fish tacos and a burger/side and beer special. Only to find out in the restaurant that special is only on Mondays is something we were looking forward to. The sign should be updated to show the day of the week for the food specials. The waitress who was actually the bartender didn't know anything about the burger side and beverage special that was on the sign out front then she asked the chef about the Taco special and unfortunately they did not accommodate the fish taco request that is not on the menu. Not the end of the world did not affect our stay. We stayed in room 141 on August 17 for 1 night. We wish we would've booked two nights. There are some rooms that have balconies facing the pool atrium area but you cannot access the pool from that area. Our room is #141 on ground level facing the waterside ( not a perfect view, but it was a last minute change) and rock formation and our sliding Hotel door goes right out to the pool area. I think it is best to book through the hotel so they can direct you to the right wing to book in If you wanted the Atrium view. Because of social distancing in covid-19 you have to go down some stairs the lifeguard area to sign in for swimming (easy to do) and then when you exit the pool you have to leave your towels at the pool area so for parents out there I say just bring a little robe for your kids so they don't get chili when they leave the pool area. The only thing we found a little tricky was getting around the hotel because there are so many different little wings. Again back to the comfortable beds I don't want to leave because it's so comfortable. This would be a great family stay or even during the cold Winters somewhere to get away. We will definitely be back!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your kind detailed review of your recent stay with us! We are thrilled that you enjoyed your visit and overall experience. We appreciate you sharing your positive experience with others. We look forward to the opportunity to welcome you back in the future!

"BestWesternPlus Lamplighter London Ontario"

5
JohnLittleXYZ, Port Elgin, Canada 10/08/2021

Front desk was very helpful and understanding regarding my medical condition and purpose of visit, accompanied by family. Bathroom layout was a bit odd. Toilet was small. Lighting was a bit too dark in the anteroom/sitting room. Two TVs were a nice touch. Air conditioning was not operating in top shape. In-house restaurant was excellent. Hotel was on a main north-south road (Wellington) and many restaurants and other businesses were situated all along this road. I was only about 15 minutes south of University Hospital.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We appreciate your comments and are very happy that you found Guest Services to be helpful and welcoming. We do have 16 different room types in our hotel. On a future visit do not hesitate to inquire about these options. Perhaps another room type would have been better for your purposes. We hope you will visit us again!

"Family weekend"

2
User 09/08/2021

I had reserved a suite for a family of five 4 weeks before we were going to be in the area and as I was checking in they gave me a small room that did not sleep 5 people comfortably. When I asked about my room that I had reserved they said they were full for the weekend and didn't even give an explanation on how I could not get the room I had reserved 4 weeks prior

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so sorry for your disappointment. It is not really clear of the circumstances however we do have only 2 family suites in the hotel and they are booked frequently and regularly. This would be two queen beds in the bedroom and then a pull-out couch in the living room. There are some rooms that can accommodate cots that have two queen beds as well which could accommodate 5 people depending on sleeping arrangements. We do guarantee room type, however, cannot guarantee location. If there was an issue with room types this would have immediately been addressed with you. We have had issues with special requests when guests book through central reservations. If you are looking for something in particular it is always good to speak with the property directly. We are still somewhat limited on how flexible we can be with rooms given some covid cleaning procedures are still in effect and we do not always have our full inventory of rooms available at present. If you would like to discuss your experience further please contact the hotel manager direct. We hope you will try us again. We can assure you this is not a normal occurrence at our hotel.

"Amazing!"

5
User 09/08/2021

An absolute amazing stay. Team went above and beyond all expectations. Clean and comfortable beds. Best pillows EVER! I will definitely be back. Without kids next time. Thanks again team your amazing.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We appreciate your comments and the fact that you are sharing your positive experience with others! We look forward to welcoming you back soon.

"Great stay, great value"

5
angelsaboveme1, Windsor, Canada 03/08/2021

We enjoyed our stay, wish we could of stayed longer, the room was great, pool was great even though we couldn't use hot tub or water slide. It was in a great area to get to alot of things that we wanted to do.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit despite continued Covid restrictions. We look forward to your next visit!

"Wonderful Anniversary experience"

5
User 30/07/2021

We booked this hotel for our anniversary in hopes that it would have a resort style feel and accommodations. I'm happy to say it did not disappoint us in the least. We had a fabulous time in and around the hotel grounds and local area. The covid cleanliness standards were highly adhered to and we personally witness the wiping and sanitizing of touch surfaces throughout the hotel. The pool experience was excellent. From the accommodating am and pm schedules, with standby times alloted for guests who liked extra pool time to the wonderful staff who ensured our experience was enjoyable. They closed the pool every 45 minutes to sanitize the entire pool area, equipment and touch surfaces, which pleased us that they really do comply and take seriously all health and safety standards for their guests. We had a wonderful guest experience and inadvertently met the owner while waiting to be seated at their restaurant called Shelly's. He approached us to ask if we had been helped yet. He was genuinely concerned with our experience and we thought that was quite nice of him to stop before leaving for the day and ask. We definitely will be booking this hotel again very soon.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy Anniversary! We are so happy that you chose to celebrate with us! It is great to know that you had a wonderful resort-style getaway and even had an opportunity to meet the owner of the hotel as well! We are thrilled that you felt safe and welcome! We look forward to your next visit!

"Very pleasant stay"

5
Idanbenadam, Toronto, Canada 29/07/2021

The hotel was very clean and staff were polite and professional. Too bad the slide is at the pool is still closed, but the pool is great and the entry well managed, not too busy. Overall positive experience and we are planning to return in the winter.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that despite Covid restrictions still you enjoyed your visit to our hotel. We are hoping that our slide can be opened again soon. Social distancing between the Lifeguard and guests is the main concern still. We are working on a couple of ideas though to make it happen. We look forward to your next visit!

"Fantastic atrium side room"

5
User 26/07/2021

The room was spacious and clean. The balcony was awesome, we had a great view of the pool area and it gave the night away a resort feel. The large fridge in the room was a nice to change to the small fridges you usually find in hotel rooms.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are very pleased you enjoyed your getaway and look forward to welcoming you back the next time!

"Great Upscale Experience"

5
BikerKitty, St. Thomas 26/07/2021

We always have an amazing time at the Lamplighter Inn. It's a great family escape, with the pool, water slide, and games area. It is also a nice romantic getaway destination, with lots of great jacuzzi tub and fireplace rooms.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to have you back to stay with us and very happy that you enjoyed this visit as well! We look forward to welcoming you back the next time.

"Amazing Hotel!!"

5
User 19/07/2021

My son and I spent two days at the Best Western and are already planning our return trip. The pool is amazing and we are looking forward to them opening the slide. Staff were all very friendly and especially Sam at the pool, he was extremely helpful and friendly. Overall, a great stay, only issue was dinner from the onsite restaurant. Ordered room service and the food was absolutely atrocious, almost inedible, and crazy expensive. We will not be eating there again so it does not affect our next stay. It is a very well run hotel and I completely recommend it for a family vacation.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are thrilled that you enjoyed the hotel and the hospitality on the pool deck as well. We are so sorry about your restaurant experience though. We hope you were able to communicate this to the restaurant at the time that they were able to make things better somehow for you. We hope you will visit us again soon!

"Always enjoy best western hotels"

5
User 12/07/2021

Always satisfied with cleanliness and customer service. Shelley's Restaurant never disappoints. Enjoy their breakfast. Love the atmosphere in the atrium. Love how there's multiple entrances other then the main lobby.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to choose us and for also positing your reveiw. We are thrilled that you enjoy our property and restaurant as well! We look forward to welcoming you back again the next time!

"london ontario hotel"

5
chris o, toronto, Canada 01/07/2021

This hotel is like having a florida vacation in ontario with all the real palm trees and beautiful pool and retractable roof. The staff are all friendly and the hotel manager is out of this world with being helpful when needed

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others! We are delighted that you enjoyed your visit and look forward to your next visit!

"Probably the best hotel in London, Ont"

5
keyeslaw, London, Canada 30/06/2021

It has a huge swimming pool in the atrium with palm trees and water slide. It s great for kids, unfortunately due to covid the pool was closed when I was there. I had an atrium view room with a balcony. The property has a large parking lot, a nice on site restaurant and another one within walking distance. My room was clean and comfortable however a little outdated, which didn't bother me but some picky people would whine. My suite was a little over $125.00 which was a bargain.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us and also for taking the time to post your review. We are delighted that you enjoyed your experience and hope you will visit us again soon. Hopefully, very soon restrictions will be relaxed and the pool will be OPEN!

"Excellent Stay"

5
User 26/06/2021

Another Excellent stay at this hotel. I am very pleased with the cleanliness of this hotel, there was always staff that were cleaning the main areas. Room was very clean as well, bed was comfortable and Internet worked very good too.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have you stay with us and look forward to welcoming you back the next time!

"Best Value in the Area!"

4
anastasiatsmith, Oakville, Canada 14/06/2021

We love the pool at this location! The rooms are generally clean and comfortable. The food isn't terrible either. I don't think there's a better place to stay in London! The location is convenient and the staff is friendly. This is our home away from home.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us as your "home away from home!" We are thrilled that you enjoy our hotel and friendly staff too. We look forward to welcoming you back the next time.

"Very good hotel"

4
schmidklaus, Hamilton, Canada 07/06/2021

This is our go-to hotel when in London, ON. We stay here at least once a year. The stay this time was a bit disappointing through no fault of the hotel's - it was the Covid regulations that killed access to facilities we normally enjoy.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled to be your hotel of choice when visiting London. We are sorry for the Covid restrictions and look forward to welcoming you back when you can enjoy all of the facilities once again!

"A great stay"

5
annedenman01, Sarnia, Canada 02/06/2021

Staff at the hotel went that extra mile to help us deal with the complexities of a hospital stay. the food was amazing, the flexibility of service was very helpful. The room size and decor /layout suited our needs.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. It is great to know that your stay was a positive one. We hope you will visit again when you can enjoy all of the amenities of the Lamplighter Inn. We look forward to seeing you again soon.

"Amazing staff and beautiful atrium view!"

5
User 29/05/2021

My father had to have cancer surgery and his surgery was early morning. With covid stay at home orders we could not go into hospital and did not know what to do (my mother is 79). So we went to hotel at 9:30 am and they amazingly gave us early check in - for that we are so grateful! They also gave us late check out and there was no extra charge! Hotel was spotless and we had booked an atrium view - so worth it!! Even though we couldn't use pool it was so beautiful to sit on balcony and enjoy the view. Our stay was just perfect - all employees very helpful and kind thank you!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are delighted that you chose to stay with us. We are happy that during an otherwise difficult time, the visit to our hotel helped to make things a little easier for you. We hope you will visit again when you do not have to deal with the hospital at all!

"Hotel stay"

5
jbergeron60, Windsor, Canada 16/05/2021

Hotel was clean. Beautiful atrium area with waterfalls and a pool, although with COVID the pool and restaurant were closed. Room service was available. Staff very friendly and helpful. Would recommend this Hotel!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We appreciate you choosing to stay with us and are thrilled that you had an enjoyable visit. We look forward to welcoming you back soon!

"Excellent place to stay"

5
munro71368, London, Canada 09/05/2021

We enjoyed are mini 2 night vacation while we where getting are 3 bedrooms painted in our house. The front desk check in was easy and staff where friendly . The rooms where clean . The only thing we hope next time when we stay that the pool will be open .

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for making us your "Home Away from Home" during your home renovation. We are very pleased that you enjoyed your visit, found the rooms to be clean and the staff friendly! We look forward to having you visit again when Covid restrictions have been lifted and you can enjoy all the the Lamplighter Inn has to offer!

"Excellent stay"

5
Wendy G, Goderich, Canada 05/05/2021

Needed to use the hotel for an overnight stay as had an early morning appt at the hospital nearby. So impressed with the lovely room, Exceptional cleaning procedures, beautiful overall appearance of the hotel, and beautiful pool area. Unfortunately due to Covid, the extra amenities were not open, but it is obvious that would be really enjoyable. Kind, courteous, efficient staff, super quiet in the room. Bed very comfortable. All in all, very nice stay. Highly recommend.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us and for taking the time to post your review. We appreciate you noticing and commenting on the extra cleaning procedures and thrilled that you enjoyed your overall visit with us. We hope you will visit us again as things open up more. We would love for you to enjoy all that the Lamplighter Inn has to offer!

"Great Escape!"

5
MushuMomma, Oshawa, Canada 28/04/2021

I can't say enough about this property and its team! Booked in for a three nights and added a fourth. Our family had been here over 20 years ago, so I was a bit concerned of what I would find, but I was shocked and delighted to find it looking fresh, new and really lovely...not dated at all! My stay brought back great family memories. If you're looking for a getaway, family or otherwise, this is the place for you. If you are in town for hospital stays and visits, this hotel will lift you spirits. You cannot beat the tropical paradise feeling of the Atrium (palm trees and waterfalls), the helpful and friendly staff, delicious restaurant or the diligent safety protocols this place has to offer. This was always our family's winter go-to spot, but trust me, it's great any time of the year, no matter the reason you find yourself in London! Enjoy!

"Decent hotel"

4
Kaytastiic, Windsor, Canada 22/04/2021

Staying here for work. Working midnights and the room next to me was very loud, front desk promptly moved me to a quieter section of the hotel! Perfect. No issues at all, everyone very friendly and accommodating. Been ordering room service. Food is delicious and beds are comfortable, fluffy pillows and lots of blankets which I like. TV selection could be better. The bathroom has a shower and a tub! Wish I could use the pool and other facilities because I have a nice view from my room, but everything is closed because of the shutdown. Plan on coming back with my family to enjoy the hotel to the fullest, whenever possible.

"Short Stay"

5
northerncall3, Amherstburg, Canada 20/04/2021

I was in London for a medical procedure and I cannot say enough about the staff.....This staff was exceptional and exceeded my greatest expectations. The staff were caring, patient, helpful and most importantly, were professional. I would highly recommend the Lamplighter Inn.....And a huge thank you to all the staff during my short visit!!!

"Satisfied"

5
staceydukes, London, Canada 17/04/2021

This hotel was very comfortable and clean. Nice feature of the room is the separate sink area was a nice feature. Staff very friendly and the pool area is beautiful. The food at the restaurant within the hotel was very tasty and the service was very quick.

"Legendary Hospitality "

5
Andygirl78, London, Canada 08/04/2021

Whether staying during the pandemic or during the best of times, this hotel consistently delivers a getaway experience. Pristine cleanliness, crisp linens, warm customer service, and perfect in-room dining, The Best Western Lamplighter Inn set the bar extremely high before COVID, and since then they have doubled down on precautions and safety measures, making for a very confident and enjoyable guest experience. From reservation to check-out, the staff here treat hotel guests as though they are personal guests of their own. I want to acknowledge Ken and Justin for consistently exceeding expectations. This hotel offers great value for your vacation dollar, and makes an overnight feel like a true get away even if you don't leave town.

"Great Stay at the Best Western Lamplighter(London, On)"

5
User 04/04/2021

My granddaughter has been bugging us about wanting to go swimming-We called the Lamplighter asking if the pool was open, they advised us yes but by appointment only-which worked out perfect. The hotel is very clean-always someone cleaning the stairs rails and glass-The rooms are very clean, no smells-they only have what you need in the room. Super awesome staff

"Best hotel in London"

5
User 31/03/2021

Always an amazing experience at this hotel. Super friendly and helpful staff. Really nice, clean rooms. Amazing atrium and pool. Perfect for families. We love staying here, it's like a little vacation away.

"great night"

5
User 29/03/2021

Love this hotel and the pool. Room service was an awesome option. The rooms are very dark with with drawn curtains and we slept in. That was awesome. The staff made sure we had two room beside each other as we wanted the kids to have their own fun.

"Home away from home"

5
User 10/03/2021

Having a sick child is hard enough on the easy days so when we have to be away from home for medical appts we are beyond grateful accommodations where we feel safe given the current times. We ❤️ BWLL.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that our hotel is a comfort for your during these stressful times. We hope that things move in a more positive direction for you with your child but also for all of us with this pandemic. Thank you for taking the time to share your thoughts. We look forward to being here for you the next time.

"A definite must stay!"

5
stephanierP4926VD, Chatham-Kent, Canada 07/03/2021

We stayed in one of the King Suites with a balcony overlooking the atrium. It was beautiful. The sounds of the waterfall, watching the fish in the pond and the warm air made us feel like we were away on vacation somewhere tropical. At night the pool and atrium were all light up filling the air with calm serenity. We absolutely cannot wait to visit again. The room and hotel was very clean! There was no musty smell and we could see someone sanitizing everywhere we went. From the front counter at check-in, to the railings and plant pots in the atrium to hallways. The bed was super comfortable with very fluffy pillows. There were 4 pillows on the bed plus extras packaged, ready to use in the drawers along with an extra blanket if we required it for the sofa bed. This is by far one of our favourite hotels we have ever stayed at. Clean, friendly and a welcoming environment. We were told by the front counter employee, Justin that they open the roof of the atrium in the summertime. We will definitely be back to experience the atrium while gazing at the stars! Thank you, Lamp Lighter Inn for a remarkable experience!

"relaxation"

5
User 06/03/2021

I would recommend this hotel to anyone. The pool area is relaxing and the kids had a great time, even enjoyed the jetted tub in their room. The cleanliness, service, friendly staff and the atmosphere are why I stay.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are so pleased that you enjoy your visits. We appreciate your comments and for sharing them with others! We look forward to your next visit!

"Great stay"

5
User 03/03/2021

Staff amazing and very helpful. Love the pool. Could be a slightly bit warmer. Look forward to the hot tub opening up .we tell our friends about the great times we have. We have not tried the food there but will next time.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. It is great to know you found the staff pleasant and helpful! The pool normally runs 82 to 84 degrees. If it was a little cooler it may have been due to the backwash process where fresh water is added. Given the quieter than normal winter at the hotel things generally are very warm in the atrium. We look forward to having you visit the next time!

"Work or relaxation TheLamplighter fits the bill"

5
christinesclothe2021, Wingham, Canada 28/02/2021

We had a balcony facing the pool so it felt like we were in the tropics. The bed and pillows were super comfy. The room was clean Everything was being cleaned to meet protocol. Overall a lovely experience and affordable

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and most of all for sharing your positive experience with others. We are thrilled that you enjoyed your visit. We look forward to welcoming you the next time!

"Great location, amenities, services & staff"

5
georgewilliams2021, London, Canada 25/02/2021

We stay @ this hotel to use the pool for the kids during Covid-19 as all other activities for children in our cities currently shutdown. Of particular one staff member (Lifeguard Sam) has been able to provide exceptional customer service while maintaining Covid-19 protocol keeping the wife, kids & myself happy & having fun. Cleanly environment, great atmosphere. Wouldn't suggest any other hotel in the city of London.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are thrilled to be your London destination and very happy that you enjoy your visits! It is great to hear that Sam in the pool takes great care of you. We certainly appreciate your comments and most of all for sharing your positive experience with others. We look forward to your next visit!

"Good place for the kids if the pool is open"

4
User 17/02/2021

The atrium and the pool area is really good for the kids especially in the winter time. Very warm indoors overall which helps to forget about the snow storm outside. Found hair that was clearly not mine in the sheets and the jacuzzi, the kind that makes you gag. Rooms are nice but starting to show there age.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your feedback. We are so sorry you had issues. This is disappointing for us both. Typically the reports on our housekeeping are very positive. We have shared your findings with all involved. We hope you will try us again for a more overall positive experience. We are thrilled that your children enjoy the pool. It is once again open. Although the numbers are limited to 20 per hour the pool is open! Thank you for taking the time to share your experience with us!

"Great place for families"

5
jennbendig, Leamington, Canada 09/02/2021

Very clean, friendly staff and affordable rate. All staff followed covid sanitizing cleaning schedules and the hotel was extremely clean. Pool closed due to pandemic but still kept up and looked wonderful!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We really appreciate your comments and hope that soon you will be able to enjoy the pool again as well. We hope you will visit us again! Thank you for sharing your positive experience with others!

"Amazing pool facility"

4
thomascX8203TV, Toronto, Canada 29/12/2020

The lamplighter Inn is a hidden gem in London and surrounding area. The pool area is resort quality with a water slide, water falls, pool, surrounding gardens, palm trees, waterfall that flows into a koi pond. The rooms are all spacious with very comfortable beds. Some rooms face the interior with the sunroof and pool area which is nice. The on-site restaurant is good quality and it provides the hotel room service as well. Definitely worth a stay.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review most importantly thank you for sharing your positive experience with others. We look forward to your next visit!

"Clean, safe and beautiful"

5
Sightsee60664392460, Saint Thomas, Canada 27/12/2020

I have stayed at the Lamplighter many times. It has been a Christmas tradition for the past 6 years. This was the first time staying during a pandemic. Even though the hot tub and water slide were closed and there was no room service, it was still a great stay! The staff was working hard to keep everything clean and sanitized and the service was super - as usual.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to return to stay with us! We actually have been offering take out and room service since the most recent Ontario shut down. We are so sorry that you were not aware of this. Christmas Day is the only day that the restaurant is not open and this year we did have a complimentary grab & go breakfast available to all hotel guests along with freshly brewed coffee. We hope the Pandemic passes soon and you are able to return and enjoy all of the services you have enjoyed in the past. We are pleased that you enjoyed good service and your visit despite all of the restrictions. We look forward to welcoming you back the next time! Happy New Year!

"Family Visit"

5
Gary W, Guelph, Canada 19/12/2020

We have stayed at the Best Western Lamplighter in the past and always find the facility and staff to be great. Did not use the pool facility this time but we know it is one of the best. During these times they go beyond what's required to make you feel welcome and safe.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy to have you back to visit! Thank you for taking the time to post your review. We are thrilled to have you confidence especially during Covid and look forward to welcoming you back the next time. Thanks you again for your review.

"A previously hidden treasure"

5
User 15/12/2020

From the helpful and cordial check in/out staff, to the beautiful room, to the nicest pool we've found in our many hotel stays, this hotel (twice visited in 3 weeks) is our pick of all times. Only thing missing was palm trees, sandy beaches, and constant 88 degree climate outside!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your kind review! We are thrilled to be your pick of all times! Our Atrium is pretty toasty and there are many real palm trees too. We don't have the sandy beach but you also do not have to get on a airplane or require a passport to come here! We look forward to welcoming you back the next time. Thank you for taking the time to share your experience with others.

"great experience"

5
tom m, tilbury 14/12/2020

just wanted to get away for a night with our grand daughter. entire staff was great and pool staff did a great job to get us an enjoyable experience. the pool was sanitized every hour and physical distancing was easy

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us for your overnight getaway! We appreciate your positive feedback and for sharing your positive experience with others. We look forward to your next visit!

"Waterslide Fun"

4
Lisa B, Ontario, Canada 07/12/2020

I stayed with my daughter one night as she had a skate competition early the next day. The staff were really friendly and the room was amazing! I booked late and had to book a suite, it was pretty pricey, but the room was really nice! I didn't like that it was close to the corridor, so it was pretty loud most of the night. It seems like people were coming in and out the whole night. The pool and waterslide area was perfect and the restaurant attached was delicious.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you enjoyed our facilities but sorry that the location of your suite made for some noise during your stay. Normally there are options to move if required but also do not hesitate to notify Guest Services of anything that is not "right" with your stay. We have staff and security 24 hours to deal with all of these types of things. If its not reasonable please let us know! We hope you will visit us again.

"Clean hotel, friendly staff"

5
erinboyle1, Chatham-Kent, Canada 05/12/2020

I stayed here with my daughter for an upcoming hospital visit. Staff was very friendly and helpful, and the room was very clean with great amenities. I wish we would have been able to take advantage of the pool or restaurant, but our visit was pretty short. Definitely looking forward to coming back with the rest of the family.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are sorry that you were here for a hospital visit but appreciate you choosing to stay with us! Even with limitations people are still enjoying our pool and restaurant. We look forward to welcoming you back the next time!

"Great hotel"

5
User 27/11/2020

The staff were friendly from checking in to checking out. The rooms were beautifully cleaned. The beds were so comfortable. We needed a few things that we forgot to bring and they helped us out. You could see workers going around the hotel doing Pandemic cleaning continuously all day. We didn't use the pool. This is the place to go in London, Ontario

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review. We appreciate your comments and are very happy that you felt that we were doing all of the extras to make you feel comfortable during this pandemic. We all hope it goes away soon and we can all get back to a more normal time. We hope you will visit us again and appreciate being on your recommended list!

"Birthday vacation"

4
jarkabrown, Leamington, Canada 24/11/2020

This place is family friendly. Staff made us feel welcome and safe. Food was wonderful. Beautiful decorated. We felt we were definitely someplace special. We had a wonderful weekend. We will come back again.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy Birthday! Thank you for choosing to celebrate it with us! We are so pleased you had an enjoyable stay and felt welcome and safe. We look forward to welcoming you back the next time!

"Lamplighter Inn, London"

5
User 23/11/2020

Excellent property with an astounding indoor water park / pool. Handy location just off Hwy 401. Cleanliness and room design / corridor architecture was above average. Front desk staff were particularly courteous and helpful.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review of our hotel. We are thrilled that you enjoyed your experience and found the staff to be friendly as well. We appreciate you sharing your positive experience with others!

"The Fletchers from Brantford"

5
brantfordcharlie, Brantford 16/11/2020

This is another of our 'go to' Best Western Hotels,when we visit London.We wouldn't stay anywhere else.Its central for everything and we love having a restaurant right there on site.Friendly staff and very helpful.Housekeeping are doing an amazing job of keeping the rooms clean and sanitized for guests.Thank you,once again, Lamplighter!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you Fletchers! We appreciate you taking the time to post your review. We are honoured to be your Go To London Hotel and thrilled that you also enjoy Shelly's Tap & Grill. We appreciate your comments on both the cleanliness of our hotel and our helpful and friendly staff. We look forward to your next visit!

"Great Staycation"

5
User 16/11/2020

My family and I were told about London, Ontario's "Stay a Little Longer" promotion which got us a second night free. It was a lot of fun! I felt safe throughout the building. Our room was really nice. Shelly's restaurant had some great breakfast food, we hit up a local burger place for lunch, had a hike nearby, and ordered in while watching TV for dinner. The pool was obviously the highlight for the kids. We were able to book 2 45 minute sessions a day (COVID protocols were in place to limit the amount of people in the pool).

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to share your positive Lamplighter Inn experience with others! We are pleased that it was a positive experience all around and hope that you will visit us again soon.

"Very impressed."

5
Y2534IPmichellem, Florida Keys, Florida 15/11/2020

The room was amazing. Jacuzzi tub & separate shower. My husband loved the seat in the shower. Beautiful renovation to the whole building. Dinner in the restaurant that night was very good. Generous portions. We took our dessert back to our room. Social distancing was in effect. There weren't many people in the restaurant so we got a small room to ourselves.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you had a positive Lamplighter Inn experience and your dinner at Shelly's Tap & Grill was also a positive experience. We are delighted that you felt comfortable with our Covid procedures and hope you will visit us again soon!

"Very nice place"

5
Chrism52014, Ontario 10/11/2020

We had an atrium room with a patio. Very nice. Room was clean and in good repair. We stayed during the COVID pandemic. The hotel has taken great steps to keep every one safe. Staff do not enter your room. Supplies are brought to the room when you need them- in a plastic bag

"Very pleased"

5
DBoneham, Petawawa, Canada 01/11/2020

Necessary, last minute travel. This location was perfect, room was clean, quiet and comfortable. Food in restaurant was excellent. Staff was extremely friendly, attentive and very professional. Would stay there again.

"Great Stay at the BW Lamplighter Inn!"

5
Terry B, Collingwood, Canada 26/10/2020

I enjoyed my 3 night stay at the BW Lamplighter Inn, in London, ON recently. I stayed in the 1 Queen bed suite, which was an excellent choice for me. A perfect set up with the desk and outlets for my laptop and the couch was very comfortable for tv watching. The bathroom had a beautiful step in shower with a seat and a full size tub too. Lots of plug ins and USB outlets, mirrors, amenities etc. All in all great stay!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you enjoyed your stay and found your room comfortable and well equipped. We look forward to welcoming you back the next time you visit London.

"Very accommodating"

5
bevhenry2020, Tara, Canada 26/10/2020

Had surgery at St Joseph Health Care, my wife stayed here then I spent the night following my surgery. The staff could not have treated us better including the manager helping us with a wheelchair and pushing me all the way to our car the next morning. Very clean rooms and very caring and accommodating staff.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your positive experience with others. We hope you are feeling better after your surgery and have a speedy recovery! Please come and visit us again when you can just relax. We appreciate you taking the time to post your comments!

"My Honeymoon at Lamplighter Inn"

5
carolineyull, London, Canada 23/09/2020

Very nice hotel and I loved the room I was in. The bed was soooo comfortable and I loved that it as a split level room. We had a patio door that looked down at the pool and you could walk right out into the atrium, The staff are friendly and efficient.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Congratulations on your wedding! We are honoured that you chose to spend your Honeymoon with us. It is great to know that you were comfortable and enjoyed your accommodations and staff interaction as well. We hope you will visit us again.

"BW Lamplighter London ON"

5
User 18/09/2020

Great place. Nice pool, efficient staff. Clean and bright. Only negative (if you can call it a negative) .....we ordered breakfast: Belgian waffle (huge!) and pancakes (huge!) and they were too big!!!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are so pleased that your visit was a positive one and you enjoyed your breakfast as well! We appreciate you sharing your positive experience with others! We hope you will visit us again soon.

"Cleanest Hotel"

4
monicalotz, Caledon, Canada 17/09/2020

This is a beautiful hotel, as a Best Western, probably one of the nicest i've stayed in. Beautiful atrium with pool surrounded by balconied rooms. The thing that really stood out for me is the level of cleanliness, very clean rooms and common areas. Wifi was a bit slow and breakfast is not included as most other BW's, but there is an on site restaurant with decent breakfast special pricing.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that your experience was a positive one and thank you so much for the compliment on the cleanliness of our hotel. The staff work hard to keep it that way and getting a positive comment like this makes it all worth while! We hope you will visit again soon.

"Great Hotel!"

5
maiatroide, Alexandria, Canada 09/09/2020

We stayed 3 nights at this hotel and really enjoyed it. It was very clean, the staff was courteous and helpful and the atrium was beautiful. It almost felt like we were down south on vacation. We highly recommend this hotel.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review and for sharing your positive experience with others! We are so pleased that you chose us for your getaway and hope that you will visit again soon.

"Mini Family Vacation"

4
User 30/08/2020

This is a great family hotel ... we have stayed a few times ... this mini vacation was just my husband our grandson and myself ... things are different because of the covid virus but things are different everywhere ... upon arriving and registering with Josh who was very helpful and informative ... lots of hand sanitizing spots ... our room was clean and sanitized ... the pool schedule was great and it was not too busy so we were allowed extra swim times ... pool area was clean and sanitized every hour ... this hotel is truly very beautiful and tropical and staff were very friendly and helpful ... we will be back for another holiday Thank You Josh !!!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and also for sharing your positive experience with others! We are thrilled that you chose to stay with us and very pleased that you enjoyed your experience. We hope you will visit us again soon!

"Impressed on their COVID cleaning !!! room and stay was excellent!!"

5
User 25/08/2020

room was very clean and they are extensively cleaning the rooms after you leave and then leaving them to sit for 24 hours - staff was very friendly - you have to book a pool time and there was only 20 allowed in the pool - felt safe and clean -

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for appreciating our efforts during COVID. We appreciate you sharing your experience with others and are thrilled that you felt safe staying with us! We look forward to having you visit again.

"End of summer stay"

5
69RJI, Goderich, Canada 23/08/2020

My wife and I and our 3 boys stayed here from Aug 21 to Aug 23, 2020. Kerri was very friendly when i checked in and very professional. Our stay was awesome and enjoyed it very much. Room was very clean and also got to swim each day we were there too. The housekeeping staff was very nice and professional too. My family will definately stay again and will recommend this hotel to everyone we know. This was our second time staying at this hotel and will come back again. Close to so many different place to eat and shop at. Price was a little high but service and staff was very professional. The Irvin Family

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and share your positive experience with others! We are thrilled that you chose us for your end of summer family time and very pleased that it was enjoyed by all! We look forward to your next visit!

"Perfect for Family"

5
AllieYEG, Edmonton, Canada 18/08/2020

Josh at check in was fantastic. Very happy with room and our stay. We had a king suite so our teenage boys had their own space which was nice. We will definitely stay again when we return to London. Close enough to nearby restaurants and shopping to walk.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us for your perfect family getaway! We are thrilled that you have an enjoyable time and the accommodations and set up were exactly what you were looking for. We do have 16 different room types at our hotel so do not hesitate in future to call direct to the hotel to inquire about the various options. We look forward to welcoming you back the next time. Thank you for sharing your positive experience with others!

"Enjoyable and relaxing stay"

5
stephyallen, London, Canada 17/08/2020

Quick check in and check out. The room was clean and sanitized. The only issue I had with the room is the fridge was not working properly. There was ice built up in the back and needed to be defrosted. It was not keeping the drinks cold.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased to have you stay with us and happy that you appreciated the cleanliness of your accommodations. We are sorry that you had an issue with your fridge though. We hope that you were able to have this issue resolved quickly with the help of Guest Services. We hope you will visit us again.

"A pool with no access"

2
TravellingNish, London, Canada 17/08/2020

During the pandemic it is expected to have limited services. The hotel staff explain at check-in that times for the pool have to be booked. However, guest should at least have two 45mins slots. This is not true. Expect to have no access to the pool during your stay. It is open but the restrictions make it impossible to book a time to swim.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We appreciate you choosing to stay with us. As the volume of guests grow at our hotel since reopening and the demand on services increases we have had issues. While abiding by government restrictions at our pool we are trying to be fair to everyone. We have made many adjustments to accommodate our guests. We have most recently increased the pool hours for the second time since reopening and also have streamlined the booking process even more. There is no way around the booking process as it is mandated by the Department of Heath. Our capacity is limited given social distancing and government guidelines. We suggest booking your pool time immediately upon check-in and have also now allowed telephone reservations as well for less contact and more convenient ability to book. Generally the feedback is positive. We are doing our best during the pandemic to accommodate with major limitations. We hope you were offered a later check-out or some other options given your particular situation. We hope you will try us again.

"Excellent Hotel and staff"

5
User 09/08/2020

I recently stayed at the Lamplighter Inn with my daughter and I was very impressed with everything. Everything was so clean and the staff was wonderful. We liked it so much that we have already made plans to go back again very soon.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive experience with others! We are so happy that you enjoyed our hotel and your interaction with our staff! We look forward to your next visit!

"Pool Ok, No Hot Tub"

4
BT-Traveller, Detroit, Michigan 09/08/2020

Stayed here last week. Customer service excellent as usual with all the necessary COVID precautions in place. Limited facilities, no hot tub, no exercise room, however was able to make a reservation to use pool. Hotel Restuarant was open but ate outside next door at Crabby Joes. Would give hotel a 5 but for lack of amenities due to COVID. Recommend to everyone...still a great hotel.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are pleased that you enjoyed your visit and understand the limitations still due to COVID. We hope you will return again to hopefully enjoy all that the Lamplighter Inn has to offer as restrictions continue to be lifted! Thank you for sharing your positive experience with others.

"Great night away"

4
4mrmonkeysmama, Strathroy, Canada 09/08/2020

We were overall pleased with our first time stay. Check in was quick and simple. The self serve checkout was easy to follow. Our room was on the first floor atrium side. I had booked a queen suite with jetted tub. We liked how the sitting area was sunken down from the sleeping and bathroom area. The door entrance area is unique compared to a typical hotel. We found the hotel clean overall. The atrium and pool area are pretty cool. We did not utilize the pool facilities on this trip but look forward to using them on a future trip. The reason for only giving 4 stars are for 2 reasons. First, we had looked into getting an in room movie and were shocked at the $24.99 price tag. Secondly, when I turned on the jets in the tub a chunk of matted hair shot out. It was quite gross. I brought it to the front desk attention prior to our departure and am satisfied with how it was handled. Despite the hair incident we would return in the future.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit and accommodations! The movies are very expensive! We were in the process prior to COVID to make some changes to our entertainment system but of course this has been put on hold temporarily. Many people are streaming their own movies now. We do have HDMI cables available at Guest Services to help with this pending availability. We are just passing on the fee charged to us for the movies provided by the supplier. We are so sorry for the jet issue! The cleaning and sanitizing procedures are pretty indepth at our hotel these days. We are disappointed to hear this and happy that you were satisfied how things were handled. We hope you will return again and have some time to enjoy the swimming pool! Who knows maybe the waterslide will be open soon too! We appreciate your feedback and understanding. Looking forward to welcoming you back the next time!

"Beautiful Hotel"

5
lindaandmarkb, London, Ontarrio, Canada 25/07/2020

Beautiful hotel, comfortable bed and quiet. Enjoyed beautiful pool area a few times (booked swim time), as well as delicious lunch, dinner and breakfast meals. Amazing TV in room too, and great view off of balcony, overlooking pool and atrium area. The bathroom was a little small, but it had a walk-in shower and also a bathtub.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your comments. We are very happy that you enjoyed your Lamplighter Inn experience. We do have 16 different room types in the hotel. Do not hesitate to inquire about them the next time. Some bathrooms are actually quite large. We hope you will visit again soon.

"Exceeded Expectations"

5
Russ T, Chatham, Canada 24/07/2020

Great staff!! Went out of their way to help us. Room met expectations. Food was excellent, plentiful and reasonably priced. Easy to book online and we received the type of room that I had booked. Would definitely recommend!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that we exceeded your expectations! Thank you so much for taking the time to post your review. We hope you will return again soon!

"Great for the kids!"

5
User 10/07/2020

We needed a place to stay for the night as we were planning on hitting the beach the following day. A friend who lives in London recommended we check it out and let me say we were pleasantly surprised. Staff was extremely helpful, clean/modern and the pool (water slide was not open) was a huge hit. We felt we were at a resort somewhere! We plan on going back and staying a couple of days now! Highly recommended.

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are thrilled that your friend referred you to us! Even better that you had a great experience. We look forward to welcoming you back the next time!

"Exemplary Service and COVID safety Protocols!"

5
TravelGodess82, London, Canada 21/06/2020

I spent the evening at this hotel On June 20th, and upon entry was greeted with COVID-19 triage, temp testing and kind and welcoming reception of the Manager Ken and his fellow staff. The Manager accommodated our request for a specific room, offered any possible assistance he could to make our stay its finest. Most critically important, was how intensely the rooms are being sanitized. The staff is wearing head to toe PPE and doing intense cleans upon exit of each guest. As seen in the photo attached all linens and pillows are in freshly sealed garment bags and it is apparent this hotel has gone the extra mile to ensure guest safety and health in such challenging times. Highly reccomend this hotel for all reasons indicated but also as a frequent guest here, I can guarentee your stay will be consistently a good one!

Lamplighter Manager, General Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind words. We appreciate very much you sharing your positive experience with others. They are trying times for sure! We are pleased to be back open again and thrilled to see lots of familiar faces returning once again. We look forward to your next visit!

"EXCELLENT"

5
scarf88, Sault Ste. Marie, Canada 24/03/2020

I would encourage all guests to acknowledge the HIGHEST degree of ammenity given rise to a very clean, accomodating property the whole staff is there to ACCOMODATE in a pleasing, respectful atmosphere , take the goodness as THE ULTIMATE EXPERIENCE

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We appreciate you choosing to stay with us and most certainly for sharing your positive experience with others! We look forward to welcoming you back the next time.

"Treated Royally"

5
elinorj969, Windsor, Canada 24/03/2020

Upon arrival they had the luggage cart ready and helped us remove suitcases from trunk and then they removed our luggage and placed them where we wanted them in the room. Requested handicap room and one was provided. They even gave me a complimentary bath no skid mat. We ate in our room instead of the restaurant for convenience The food was fantastic. Delicious and large portions. The fridge came in handy for left overs. The staff could not have treated us any more royally. They were polite, courteous, prompt and extremely helpful. There is a very large pool with an enormous waterfall at one end. The restaurant was inviting and staff was very helpful. I am coming back to London shortly and will definitely stay at this Best Western Plus Lamplighter Inn & Conference Centre. This trip was for medical tests preformed at St. Joseph's Hospital.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit and look forward to welcoming you back the next time!

"Fantastic Service!"

5
Shelley913, Shelburne, Canada 24/03/2020

Was so pleased with the high quality service provided by Best Western Lamplighter Inn. Was there to support a family member who needed surgery at a nearby hospital during COVID-19. The restaurant was closed but room service was available and the owner paid for all of us to have 2 quality meals a day during our entire stay there! We were so grateful and the staff were nothing but exceptional! Will definitely be staying there again!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are pleased that we were able to be here for you during your difficult family time. We hope things are moving in a more positive direction for you and hope you will visit us again once things settle. We appreciate you taking the time to share your positive experience with others.

"Best motel ever"

5
User 22/03/2020

The staff is so friendly and courteous. The overall experience every single time we stay here has been exceptional, could not ask for better service from anywhere. My wife and I would rather come here than go even to a tropical island.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are so happy that you enjoy your Lamplighter Inn experiences and thrilled that your overall experience has been so positive. We look forward to welcoming you back anytime!

"Family Christmas Gift"

5
jbrickman51, Stratford, Canada 22/03/2020

We do this as our Christmas gift to our seven grandchildren and invite their parents to attend as well. All the staff was great from check in to check out. Everyone had a wonderful time in the pool, the slide, the games room, workout room. All very nice. Planning on year 3 in 2021.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so honoured that you choose us as your Family Christmas Gift! We are pleased that you enjoyed our Lamplighter Inn hospitality and were able to make great use of all of our facilities. We look forward to welcoming you back the next time.

"A nice surprise!"

5
tharwate2018, Richmond Hill, Canada 16/03/2020

I booked this hotel for my business trip in London thinking it's like any average BW I usually go to. This was like a mini resort with nice rooms and beautiful interiors. The rooms were clean and the service I received from all the hotel staff was great. This is my new favorite hotel.

"Hilton chain has better service."

2
User 09/03/2020

Location is great if you must be in London. Common areas are very nice. Rooms are clean but very dated, furniture appears to be 20+ years old. Service is terrible though. Staff is not overly friendly or accommodating. We requested 1 hour extra for our checkout time and were told very firmly that our request was denied. Keep in mind that our checkout date was on a Sunday in March, hardly peak season. We remained at the restaurant and I know (by checking) that our room had not been cleaned by noon, which would have been the late checkout time. We were there as part of a large group for a basketball tournament, had small children with us, and were paying $220 per night (including taxes) for a room that is hardly worth that amount. Apparently that was a discounted rate also, which I find laughable.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry for your disappointment. We did in fact extend later check-outs for as many of the teams last Sunday as we were able. We are sorry that we were not able to extend your particular check-out time. Our hotel is fortunately consistently busy and Sunday nights are no exception. It is always a battle of doing what we can to accommodate later check-outs and getting guests in at the 3PM guaranteed check-in time. It seems a compliment that many want in early and to be able to stay late. We certainly do our best to accommodate where and when ever possible. Typically the comments we get from guests are very positive on both service and the overall hotel experience. We are sorry that not extending a later check-out for you has perhaps tainted your overall experience.

"awesome!"

5
jeannecp55, Windsor, Canada 07/03/2020

this hotel was clean and well maintained from the front desk to the back door and everything in between. The staff was outstanding and our room was well maintained...we requested a walk out room by the pool and they made sure that was what we got. very very please with the hotel. it had been about 15 years since we were there and we will definately go back...it is calle the "BEST" Western Lamplighter Inn for a very good reason.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your kind review. It is great to know that you enjoyed the staff, your room and the pool! We appreciate you sharing your positive experience with others!

"HIDDEN TAX"

3
User 03/03/2020

Our family of 10 stayed in London Ont. and the hotel and amenities were fine. At check out there was a 4% mat added to my bill.(municipal accomodation tax). This is imposed by the city, and apparently non refundable by the hotel. Had I been aware of this, it would have influenced our desicien to spend my disposable income in a place that actually wants tourists.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased to have you stay with us. This is not a hidden tax at all. It is listed as MAT TAX on your hotel bill. It has been around since October of 2018 when London voted to adopt this Municipal Accommodation Tax to help boost the local tourism industry. The thought is the funds are gathered and disbursed though the City's planning budget. The funds could be used for tourism infrastructure improvement and also for the bidding process for special events. There are at least 16 other municipalities that have done the same prior or since. You will now find it in many major centres across the province. We had signs posted for over 6 months notifying guests of the tax at which time they were removed. Unfortunately this is not optional and also not imposed by the hotel. We hope you will visit us again and hope that your visit was a pleasant one.

"Weekend getaway"

4
JuliaS11011, Kitchener, Canada 01/03/2020

We only spent one night at this hotel but enjoyed it very much. Our 6 year old had a blast, especially enjoyed the tower slide and the pool. Our was overlooking the pool area, definitely worth the extra $$. We had dinner & breakfast at their adjoining restaurant, the food was very tasty and reasonably priced. We will definitely come back with more family members & friends.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you enjoyed your visit and hope that you will choose us again for your next getaway!

"Family Day weekend"

5
jap272020, Windsor, Canada 20/02/2020

Great place to get away from the cold! Fun for the kids, close to London attractions. A good place to get together with friends and family for the weekend. I recommend a room the has Direct pool level access so you sit around enjoying both your room and the pool area, so that snacks and drinks are close at hand.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. No room actually has direct access to the pool deck for safety reasons. There are balconies overlooking the pool area and also some walk out rooms that give you easy access to the gates and stairs to the pool though. Regardless parental supervision is a must on the pool deck for children under 12 years. Our pool is a Class B pool meaning that Lifeguards are not always present. Lifeguards are present always on the waterside however. We are pleased that you enjoyed your visit to the Lamplighter Tropics and hope you will visit again soon!

"Best Best Western I've Ever Stayed At!"

5
cindymT1201VV, Calgary, Canada 18/02/2020

I travel a lot for work and frequently stay at Best Western hotels. The Lamplighter is by far the nicest one I've stayed in. The atmosphere and quality of the rooms was very classy. As a platinum member I received a room upgrade - very pleased with it!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing us as your Best Best Western Hotel! We appreciate your comments and are thrilled that we keep meeting your expectations. We look forward to welcoming you back the next time!

"Perfect Family Weekend"

5
User 18/02/2020

We stayed at the Best Western during the Family day weekend, and we can not say enough about it. It was a truly enjoyable experience. We had 5 rooms booked for family and friends, and everyone was so nice and accommodating. This was our 4th year at this hotel, and we will certainly be back for a 5th year.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy you had a perfect family weekend at the Lamplighter Inn! We appreciate your comments and are thrilled to have you, your friends and family stay with us! We appreciate your loyalty and look forward to welcoming you back the next time! Thank you for taking the time to post your review.

"Awesome hotel!"

5
User 17/02/2020

Took our kids for a mid week night away and we had a great time! Hotel is very nice inside ans super clean. Hqd a great time in the pool both days. Love the tropical theme of the pool area. Will definitely be coming back again

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing our Awesome Hotel! We appreciate your comments and especially for you sharing your positive experience with others. We look forward to your next visit!

"Great little getaway"

5
try_new_things4, Plattsville, Canada 17/02/2020

We love this place we go at least once a year great little getaway for a minimal price. Pool area is amazing and the kids love the water slide, it feels like your at a resort but indoors. Can't wait to go back

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for returning for your annual getaway! We appreciate your loyalty and the feedback! We look forward to welcoming you back the next time!

"A place to stay"

4
gracezy_12, Toronto, Canada 11/02/2020

We stayed 2 nights w/ my family during our short shops at outlet in London. Kids enjoy the pool and slides. Staff is amazing. Place is close to resto and mall. Clean and well organized room. I'm very particular w/ bathroom every time on my trip & this hote never dis appoint me.

"Weekend away"

5
rushk410, Kitchener, Canada 10/02/2020

Great hotel and value. Checking in was quick, rooms spacious and clean. Pool was a hit with the kids. Loved the convenience of the restaurant attached to the hotel. Would return to this hotel in the future.

"Outstanding Pool for quick Family Getaway"

5
Frankenrogers, Toronto 10/02/2020

This was a great overnight getaway. We wanted an overnight getaway for my daughter's birthday so we came to the Lamplighter because a friend mentioned how he loved it when he went. The room was great and clean. It overlooked the pool and we could walk straight out and into the pool area through sliding doors. One thing most hotels with pools don't get right is the temperature but this hotel had it perfect. The temperature in the pool area was warm, the pool water was warm too. I never really felt like I couldn't just wade in.The pool was the most important thing for me because that was specifically why we went there and we weren't disappointed. Even the waterslide was the perfect length and thrill for my 9 year old daughter. You have to be 4' though so my 6 year old couldn't use it but she wasn't bothered by it anyway. PROS - Great pool area as mentioned above. - Room was on the 100 level so we could walk right out the living room area of the room through sliding doors and down to the pool without having to take elevators etc.It also had a little patio area outside the room for us to chill in while the kids slept or for the kids to read in the morning. - Restaurant onsite was great value for the breakfast. Our family at for $30 before tax. Kids meals were $5.99 so very appropriately priced. My wife and I got the special which was like $8 each and was large for that price. - Area around the hotel had a lot of stores etc so I could go to Starbucks in the morning in a couple of minutes. There was also a pizza place called Pizza Tonite around the corner that was decent. CONS - Not really but just things to keep in mind - I think the hotel is a popular place to stay for hockey teams and they were definitely there when we were. It was a bit busy in the pool area at times (but not too crowded) but when the team(s) had a game it emptied out. By 8p-830pthe games for the day must have been over and it got pretty rambunctious in the pool, but we had our fill so we were out by then. Anyway, just something to be mindful of. - Room. This is not a fault of the hotel at all, but again just be mindful. We booked through Hotwire, and got a room for a family. There were two beds but one bed is a pull out couch. Not a big deal as we have kids to sleep on the couch, but something to keep in mind. If you are booking through the hotel, and picking your room, this wouldn't be a surprise, but again just something to keep in mind. All in all, I would highly recommend the Lamplighter. My kids can't wait to go back and we will be telling others to come with us next time.

"Best western plus lamplightet Inn"

5
705aurorah, Windsor, Canada 08/02/2020

My daughter and I stayed here the place was fun, its clean and we had a great experience. My only complaint was that the door to our room rattled whenever someone opened their door. The staff were all friendly. The room service was great and the pool!!! My daughter was a prune! The water was warm, the water was clean and clear. We will be going back next time we are in london

"An oasis getaway"

5
Louise H, Cambridge, Canada 08/02/2020

The Lamplight Inn offers an interior oasis that makes me feel like I've escaped to the tropics. The atrium, waterslide, lighthouse, waterfall, palm trees and lush gardens are the perfect distraction after a hectic work day to enjoy from the balcony of almost every room. Hands-down, my favourite hotel in southwest Ontario.

"Great Convention Hotel"

5
sharonceebee, Guelph, Canada 31/01/2020

Our organization has held their convention at this venue for years, with our most recent one last week, and I wouldn't want to go anywhere else. Sales and Catering are able to accommodate our many requirements. Every staff member goes out of their way to ensure you have an exceptional event and they meet this expectation every year. With hundreds of participants and a variety of meetings and services, the Lamplighter makes it easy to ensure it all goes off without a hitch. The service and food is outstanding and it is exceptional value for the dollars spent. We are already booked for 2021!

"Best place to stay for families"

5
User 29/01/2020

The amenities are amazing! If you book an atrium room you feel like you are in the tropics. The pool and palm trees are all lit up at night and looks absolutely stunning. The early bird special at Shelly's was spectacular. $15 for soup salad steak and dessert? Amazing. The waterslide is a light house.

"Awesome stay"

5
User 23/01/2020

The view and atmosphere of the atrium are awesome. Friendly staff throughout. The restaurant on site is a must visit. And finally a hotel that understands that good quality pillows are a must for a good night sleep.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you had such an Awesome stay! It is great to know that you found the staff friendly, the food great and your pillow fabulous! We look forward to your next visit!

"Our Visit to the Lamplighter Inn"

4
Freedom120404, Hamilton, Canada 21/01/2020

If you are looking for a place to stay that children will enjoy, I would recommend this Hotel. We enjoyed the pool, the slide and the arcade. The only disappointing aspect was the quality of food of the attached restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased that you enjoyed the facilities but sorry you didn't enjoy the restaurant as well. We hope you mentioned something to your server at the time. If you would like to discuss your visit further please do not hesitate to contact the hotel or restaurant manager. We look forward to having you visit again.

"Excellent staycation"

5
User 20/01/2020

This place was very clean and comfortable with plenty of amenities for kids. The atrium area with the pool is very inviting and relaxing. With the rooms by the pool area you don't have to be couped up within four walls you can sit outside your room

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased you enjoyed your staycation at the Best Western Plus Lamplighter Inn! We hope you will visit us again.

"Great hotel, amazing staff and service"

5
User 20/01/2020

This hotel is awesome. Great location in London, super clean, such friendly staff. An amazing venue as well for anything, big function, wedding etc. We can't say enough good things about it and the food is great as well.

"a nice break from -40 in calgary"

5
User 17/01/2020

flew into toronto for a conference and pulled up to the lamplighter Inn excpecting it to be like every other hotel that conferences are hosted at. but holy crap haha it's a friggin tropical oasis in there. Ken at the front desk didn't just give me a room key he pulled out this map explaining that sometimes people get lost in the hotel when they walk into the huge palm tree filled tropical atrium. It was gorgeous and a nice break from the -40 temperatures i left in calgary for this conference. I don't often take pictures of the best western im staying at to send home and brag to my wife and kids haha but at THIS hotel i did.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to have you visit and thrilled that you enjoyed your break from the frigid Calgary weather! We hope you will return again the next time you are looking for a Canadian Tropical Getaway! It would work for the whole family! Thank you for sharing your positive experience with others.

"We'll be back!"

5
88er, Owen Sound, Ontario, Canada 16/01/2020

We were very impressed with the Lamplighter Inn. We had one small complaint when we were there (not enough to keep us from staying again) and when I filled in the survey they requested once we got home, I heard back immediately from the manager - and it was not a form letter. I believe him when he said they would be investigating the problem in our room, and we very much appreciate his detailed reply to us. The hotel is beautiful, we were welcomed with sincere smiles and a sense of humour, the decor of our room was outstanding, and everything was spotlessly clean. We will be coming to London frequently in the next few months and, having tried several hotels in the Hospital area over the last couple of years, finally have found the one that will be our London home. Thank you to all of you at The Lamplighter who work so hard to make this an excellent hotel.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review and also for sharing your positive experience with others! We are thrilled that you enjoyed your stay and look forward to welcoming you back the next time!

"Great hotel great friendly staff"

4
User 15/01/2020

Over all great experience. The food at the onsite restaurant was not great. The pool and spa were amazing. Only thing I wish is that the pool/ spa had a few adult only hours as the screaming and running around by all the kids got to be a little much.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed the hotel and found the staff to be friendly and the pool and hot tub enjoyable. Our hotel is a family hotel therefore there will be lots of children around especially on weekends. If you have an opportunity to visit mid week you will normally find "tropical tranquility." We hope you will visit again!

"Best Western Lamplight"

5
444carmelan, Ottawa, Canada 09/01/2020

Beautiful hotel for business or pleasure. Great pool and hot tub. Staff are friendly, helpful and funny. Lobby so pleasant to be in, restaurant (Shelley's) good food and friendly staff. Room clean, comfortable and a great size.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your positive experience with others. We hope you will visit us again soon!

"Family trip"

4
Louise S, London, Canada 03/01/2020

Enjoyable night at this hotel. Took our grandkids for a swim break over Christmas. Easy parking, hotel, room and pool very clean. Room service was fast, reasonable and the food was good. Would recommend.

"Amazing stay!"

5
User 31/12/2019

Me and my husband with our two young children really enjoyed our time here. The pool is warm and shallow and the palm trees are amazing. So pretty and made me feel like I was on a vacation to some hot destination. We went on Christmas day and it was surprisingly fairly busy but that was okay because the pool is huge! We enjoyed our breakfast at the restaurant adjacent to the hotel. It was not free but the portion sizes are huge and we couldn't even finish it all.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy New Year! We are so pleased that you enjoyed your stay! It is nice to know that you like the Tropical Atrium, pool and restaurant! We hope you will visit us again soon.

"Fun night away"

5
Jody V, Goderich 30/12/2019

I brought my nephews for the night as part of their xmas gift. The boys loves the pool & slide. Nice hotel. Love that the pool stays open late & is open early. Provided lots of extra blankets & pillows at check in. No concerns on this stay, would definitely recommend.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for telling others about your "fun night away". We are very happy to have you with us and thrilled that you enjoyed the experience. We hope you will return again soon!

"Excellent Staff, Excellent Pool, Excellent Location, Excellent Everything"

5
User 18/12/2019

We really enjoyed our stay at the Lamplighter Inn. I am a frequent traveler who usually stays in high-end hotels, and I used to avoid Best Westerns as much as possible due to a past negative experience. My stay at the Lamplighter Inn has changed that viewpoint. Their room was nice, nothing out of the ordinary. However, their amenities were first-class. In particular, their pool was one of the best that I have used at a hotel. The games room was great, and the Fitness Center was excellent. What really blew it out of the park was their service. Amazingly fast check-in, check-out and room service. More importantly, I accidentally left my blackberry in the room when I checked-out, and the front desk and housekeeping were very helpful in getting it back to me in quick time. Highly recommend.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your positive Lamplighter Inn experience with others. We are thrilled to have you stay with us and delighted that you enjoyed your visit. We appreciate your comments and hope you will visit us again the next time you require London accommodations.

"Excellent value, clean and friendly. Nicely appointed."

5
User 17/12/2019

Visited this location for a fast business trip. I requested an early check in for 1pm and they accomodated. Hosted a small meeting in my room throughout the afternoon and then went to the restaurant for dinner. The hotel and room was clean, well appointed, nice desk, fridge, TV with HDMI plug in etc.. Very quick and friendly check out in the morning.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We appreciate you taking the time to post your review! It is great to know that your accommodations, meeting and restaurant experience were all positive. We are also very pleased that you enjoyed a positive service experience as well. We hoe you will keep us in mind for a future visit!

"Great Venue"

5
kellyduong, Toronto, Canada 17/12/2019

I planned and attended a conference at this venue and everything went smoothly. The staff were attentive and quick at responding to all requests. The conference turned out amazing and attendees loved the venue. The rooms were also very clean and cozy. No complaints!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrill that you and your conference attendees enjoyed a positive Lamplighter Inn experience. We hope you will visit us again!

"Perfect stay."

5
andrej723, Mississauga, Canada 15/12/2019

Perfect stay. Room is clean and staff at reception is great. Not a first time for us to stay here. Great destination for spending a weekend. Will be definitely staying there again when opportunity presents itself.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for returning to stay with us! We appreciate you sharing your positive experiences with others. We look forward to your next visit!

"Great Place For Families"

4
ycnanb, King City, Canada 14/12/2019

We booked a suite for our 3 grandkids, and the accommodations was perfect. Two queen size beds took care of the kids, and we used the sofa bed in the living room. The sofa bed was not comfortable by any stretch of the imagination, but was okay for one night. The pool was well maintained and the staff were on the ball. Their water slide had a height restriction, so unfortunately our one grandchild was too small to use it. It was unfortunate, but glad to see that safety was first. We ate in the restaurant in the hotel, Shelly's, the kids were very happy with their kids' meal, however, the adults were not impressed with the "early bird special". You got a lot for $14.95, salad bar, main, dessert and coffee. The soup was good, salad bar had very few topping offered, but the main was disappointing. Lesson learned, you are not going to get a good ribeye steak for that price and my husband said the liver was bland and just okay. Dessert was pretty tasty. Breakfast was good, and again the kids' menu killed it. There is so much food that the adults would not need to order, just get a coffee and eat their leftovers. Overall a great time, the kids had a blast.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased that the family suite worked out well for you but sorry that the pull out sofa was not so comfortable. We are in the process of replacing all pull outs and mattresses throughout the hotel. We will certainly check to see if this particular one needs to be done sooner than later! The height restriction for the water slide is a government regulation set by the licensing body that inspects the slide for its operation. Much like a ride in any amusement park. The height restriction is based on the design of the slide unfortunately with no option to change it. It is for safety reasons. We hope that your grandchildren had fun in the pool regardless. We are pleased that the kids enjoyed their restaurant food but sorry that the adults were a little disappointed in the Early Bird special. We are pleased that overall the breakfast was a hit! We hope you visit again and look forward to welcoming you back the next time!

"A great property for family get togethers"

5
User 09/12/2019

We have used this hotel for 18 years as a family get together at Christmas time. I travel extensively and found that the Lamplighter is one of the most reasonable in price but yet offers all the amenities of more expense properties. As well, all the staff are extremely polite and helpful. We will be back next year!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your very kind review and for sharing your positive experience with others! We are so pleased that after all of the years you still choose to visit us! We are thrilled that you enjoy your family time and we are so honoured to be part of all of those memories. We look forward to the next visit!

"great hotel"

4
374micheala, Kincardine, Canada 06/12/2019

we have used best western for years when possible and have never had a bad experience. the lamplighter in london is clean spacious and friendly. I have been here for both pleasure and business. if you're there on a thursday Shelleys all you can eat ribs is a meal to remember

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experiences at both our hotel and Shelly's Tap & Grill. We look forward to welcoming you back the next time.

"Great hotel exceptional service"

5
Mike P, Calgary, Canada 04/12/2019

I stayed 2 nights at the BW Lamplighter. Service was fantastic. The staff are very friendly and reached out to ensure all was good with my stay. I booked through their website and when i arrived they noticed that i was a member of their rewards program and they upgraded me for less money than i had agreed to pay.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing to stay with us. We are delighted that you enjoyed your visit and service provided. We look forward to having you visit us again.

"Lamplighter Inn London Ontario"

5
User 28/11/2019

The staff is great. When we visit, usually for medical reasons, we are given a welcoming experience. The staff is friendly and helpful. The medical discount helps and is appreciated. The pool and slide is wonderful for my son.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for posting your review and for choosing to stay with us! We appreciate your comments and look forward to welcoming you back the next time!

"Breakfast not included"

5
Elizabeth P, Brampton, Canada 28/11/2019

This is a top drawer Best Western. Would have preferred to find a microwave in the room but apparently you can ask for one. You can purchase a Wake Up breakfast for $6.95 in Shelly's, the onsite restaurant. It is a big breakfast consisting of eggs, sausage, bacon and your choice of either toast and home fries or pancakes, slice of an orange. Other breakfast options are available at higher prices.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased you chose to visit and happy that you enjoyed the "Wake Up Breakfast Special". We do offer this special Monday to Saturday until noon. The regular breakfast menu is available all day though. Do not hesitate to request a microwave with your reservation or upon arrival. We do supply them at no charge. Some rooms do have them already but guest services can advise you better when you reserve. Thank you again for choosing to stay with us!

"Accessible"

1
User 24/11/2019

This hotel is not very handicap accessible and the staff were not very helpful in regards to it. There were doors that I couldn't go through as they were not powered. The pool staff wouldn't help me out at all.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your comments. We have reached out to you to discuss this further. We are sorry for your disappointment. Our hotel is used by many hospital stays and disabled people both attending conferences, the restaurant and staying with us. While there is always room for improvement we do offer many assistive devices in guestrooms and most all entrances / exits are also accessible. We hope to speak with you soon to see how we can make things better for you on a future visit.

"Great place to stay"

4
User 23/11/2019

The kids loved the pool. We missed the waterside time but it was still fun. The pool atmosphere makes you feel like you are outside on a vacation. The excersie room has a view of the pool which is great! This hotel its always a great stay. The staff is always friendly.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are so happy to have you back to visit and thrilled that it was another positive experience. We look forward to welcoming you back again.

"Great Location and Stay"

4
rhus1, Ancaster, Canada 23/11/2019

This hotel is well situated and close to many amenities. The service is excellent. Free parking and great amenities. Free WiFi Free Parking Indoor Pool with slide and hot tub. In hotel restaurant and walking distance to other amenities. ON the main "drag" in London

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very pleased you enjoyed your visit and hope you will return again soon.

"Service above and beyond"

5
hollyberrie66, Windsor, Canada 21/11/2019

A group of family members were staying at the Lamplighter while we were attending my Mom's memorial service. There were about 20 of us gathered on our first floor patio area. A couple of the Lamplighter staff (two young men) came over and offered us plates and cutlery as well as a microwave to heat up our leftovers from the memorial reception. They also brought us extra chairs and took away all of our trash at the end of the night. We were so grateful and appreciative of this gesture. Thank you!!!

"Wonderful getaway"

5
davemY5814IB, Waterloo, Cape Verde 20/11/2019

The Best Western Lamplighter is a wonderful getaway for a night or two. The pool and hot tub area feel tropical and the rooms are elegant and fully stocked with bathroom toiletries. Shelly's Tap and Grill is great option for any meal. We were there for Mexican Monday and the breakfast is very filling and delicious, not greasy at all. Bathroom towels were al little crunchy.

"Stayed one night"

4
sciampa2001, Belle River, Canada 19/11/2019

Stayed one night as our son had a hospital visit. It was a comfortable hotel at a good price and close to the hospital. Comfortable beds and clean. Some activities such as pool, waterslide and games room for kids. I would recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are sorry that your son had a hospital visit but pleased that you chose to spend some time with us as well. We appreciate your recommending us!

"Best Hotel Pool in Ontario"

4
User 18/11/2019

The hotel is great, and the pool area is phenomenal (but hot if you aren't swimming!), but know they are very strict with their rules and don't offer a common lounge area. The restaurant on site is good and the kids meals are well priced.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. It is great to know that you love the pool. We do have a common area in our Atrium however it is not a place to picnic or consume your own beverages. It is a licensed area of the hotel and not always available depending on what functions are in progress. We do have hospitality rooms that can be booked though. This should be done in advance given the hotel can be very busy normally. We appreciate your comments and are happy that you had a nice visit to the hotel and restaurant. We hope you will return again soon.

"A great little family getaway in London, Ontario"

5
User 18/11/2019

We stayed with my husband and our two young kids for a little weekend getaway. What attracted us to the hotel was the beautiful pool and atrium area. It did not disappoint. The kids had a blast. Our oldest went on the water slide numerous times. Room, pool area and hotel in general was very clean and staff were friendly. Beds and pillows were comfortable as well.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled you chose us for your recent family getaway! It is nice to know that everyone had a good time and you found the staff friendly and the hotel and accommodations very clean. We appreciate you sharing your positive experience with others. We look forward to having you visit again.

"B. Adams"

5
User 13/11/2019

The service was fantastic and everyone was so polite and accommodating specially when had a service dog with us the beds were very comfortable, I'm glad family members rec amended it and it was close to the Victoria Hospital.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased that your stay was a positive one and thank you so much for sharing your Lamplighter Inn experience with others. we hope you will visit us again.

"Love the Atrium"

5
155004Anne, Ottawa, Canada 12/11/2019

Had a balcony king suite. It overlooked the atrium area. Felt like I was in Florida in the cold November weather. Great place for family for us to get together with family and friends. Wellington Street where the hotel is located is a very busy street but we never heard any road noise.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to have you visit and very happy you found our Tropical Atrium a welcome November getaway! Thank you for choosing the Lamplighter Inn for your getaway with family and friends. We hope you will visit again.

"Great Stay!"

5
User 12/11/2019

Booking at this hotel was easy and friendly from start to finish. A great place to stay for a family event. Friendly staff and clean rooms! Remember to pack a swimsuit. Restaurant at this hotel, great service and good food!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us! We are so happy that you enjoyed your visit and found it to be very family and staff friendly! We look forward to having you visit again soon.

"Super Awesome Stay!!!!"

5
User 10/11/2019

Had a WONDERFUL time!!!! First time ever with Best Western Brand ..Stayed one night in London then our Second night in Leamington Ontario!!! We will definitely be back!!! Thank you so much for making our stay as enjoyable as your staff have!!!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive Best Western experiences with others. We are very happy you chose to visit the Best Western Plus Lamplighter Inn and thrilled that it was a positive experience for you. We look forward to welcoming you back the next time.

"Great stay"

5
User 09/11/2019

First off - indoor palm trees!! The water park is great for kids of all ages - its not huge, but not crowded. Rooms are comfortable. Room service is fast, high quality and very reasonably priced. We will come here again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you had a nice visit and learned that the pool and waterslide are ideal for the young and young at heart! We look forward to welcoming you back the next time!

"Nice stay at the Lamplighter"

4
BPO13Nov, Calgary, Canada 07/11/2019

Rooms were clean and comfortable. Hotel was filled with youth hockey teams and families which would have been nice to have identified before booking. Noise levels were high with kids running through halls. Pools and gym were packed with hockey families so couldn't use all facilities. Restaurant had great food at reasonable price.

"Great lounge and location"

3
User 06/11/2019

Was very disappointed. This is a great hotel for location, pool, food and check in. For the cost and standards the hotel wasn't a great choice. When we arrived the toilet was broke taking 4 calls to get fixed. The toilet then didn't shut off and rain all night. The shower was dirty with what looked like paint spots on it. I would not recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry for you experience and that we did not have an opportunity to address your concerns while you were staying with us. We would like to learn more of your experience and encourage you to reach out to hotel management. The account of your visit is definitely not in line with the feedback we normally receive from guests. We hope to have an opportunity to discuss your stay further with you. We are pleased that you found the location convenient and that you enjoyed visiting the lounge in Shelly's Tap & Grill.

"Amazing Pool - not suited for hockey touraments... or get a room"

4
User 06/11/2019

The facilities and pool are REALLY nice. Rooms on the inside of the hotel have a great view of the pool and the rooms are clean. Bathroom sink is on the outside of the bathroom... funny. Pillows are very high so a bunch of us had sore necks. No outside food can be eaten in common areas and NO playing in the hall. Security at night is very strict and no kids walking in the hall allowed after 9:30. If you can, try and book one of their 2 rooms available if you're going as a group. They do not offer meeting rooms for groups to use to confine the kids to one area.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We have 16 different room types at our hotel and many with traditional bathrooms. Some people like the ones with the sink outside the bathroom at the vanity so more than one person can get ready at a time. Our hotel is not set up with common areas to order out for food and gather as a group. We are a full service hotel. We do have our Atrium which is a focal point for all guests but also a licensed area that you can order food and drinks from the restaurant when events are not happening in that area. We have multiple meeting rooms and hospitality rooms that can be rented when booking your group block or depending on availability once you have arrived. There are rules though when using any of our facilities to protect guests and the property for all future guests. All personal food and drinks are to be consumed in the guest room/rooms rented by any individual. We have many teams that have visited us over the years that have been extremely happy with what we have to offer. The Duty Managers and security have a big job to keep everyone happy. There is a code of conduct that we ask all teams to sign so that they understand the rules when staying here. Our experience is that without these rules it is very difficult to keep control of things in the hotel which can lead to lots of very unhappy guests. We do not choose who stays with us. We are fortunate to have a variety of guests staying with us from social events, corporate, hospital stays, leisure and teams. This means that having different types of people here for different reasons means our job is very challenging to keep everyone happy. It is unfortunate that hotel staff and security must spend so much time trying to keep order but we have come to expect it on some weekends. The Duty Managers/Security do not enjoy chasing children around the hotel. They do it to prevent noise complaints and to ensure the safety of the children and other guests. We are thrilled that despite our rules you enjoyed our facilities. We hope knowing what to expect at our property you will consider visiting us again in future.

"A wonderful night away"

5
cdntravelbug, ontario 05/11/2019

My husband and I booked a night away to celebrate our anniversary. We chose this hotel for its amenities and location. We had a wonderful time. Our room overlooked the Atrium and we were able to enjoy the pool and jacuzzi. The room was well proportioned and very well maintained. We will definitely return again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your positive experience with others. We are thrilled that you had a Happy Anniversary! We look forward to your next visit!

"Clean rooms, kind and helpful staff"

3
User 30/10/2019

Despite unfortunate circumstances ( my daughter is in hospital in London), i have thoroughly enjoyed my stay. The hotel is beautiful. The rooms are clean and the staff I have had the pleasure to speak with have been very kind and helpful. I love the tropical temperature around the pool area and I can enjoy it from my balcony as well. I would absolutely stay here again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry for the circumstances of your visit but hope that it made things a little easier for you having a comfortable place to retreat to when you could. We appreciate you comments and wish you and your family the very best!

"Wonderful Best Western"

5
User 29/10/2019

This was the nicest Best Western we have ever stayed in, the atrium and pool area were beautiful and clean, lots of pool towels even later at night. The room was clean, beds were very comfortable. Didn't get a chance to use the longe as we got there late.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us! We are thrilled to be the nicest Best Western you have stayed at! We hope you will come back and visit again soon. We appreciate you sharing your positive experience with others!

"Loved it"

5
User 29/10/2019

I booked the wrong day and the manager that was there that day made it very easy for me switched it within matter of minutes without additional charge . I love this place very clean and the people are very helpful. The prices for this place are very good for the place and view you get

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have been able to accommodate your date change request! We appreciate your kind words and very happy that you find our property of good value. We look forward to your next visit!

"Great hotel"

5
User 28/10/2019

Check in was fast, the room was very clean, bed was comfortable. The pool area is awesome. They even send you a text message checking in with you to make sure you're having a great stay. That feature was awesome. Would definitely recommend.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We appreciate the comments and hope you will return again soon.

"Excellent and accommodating Service"

5
renolewis, London, Canada 28/10/2019

We recently held a conference at this site.The service and accommodations were great. They were fine with our last minute requests to room set-up. The staff were quite friendly and accomodating. We had a few participants who were vegetarians and requested some restrictions to their meals. The kitchen staff were made aware and made the necessary to those meals. Overall experience was great, I would recommend this site to others.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive conference experience with others! We were pleased to have you with us and happy that you found the service to be efficient and accommodating. We hope you will return again soon.

"Attentive Service, Quiet Accommodation, Good Value"

5
sanevans, Kitchener, Canada 24/10/2019

Stayed at Best Western, Wellington Rd., London, ON, Canada for a conference. Made the reservation directly with hotel and found staff extremely accommodating throughout. Room was in a quiet location and suited our needs. A good restaurant was connected with the hotel so no need to go off site after checking in. I would recommend this location for anyone visiting London's south end.

"HIGHLY RECOMMENDED"

5
User 24/10/2019

The hotel is FANTASTIC. Rooms are spotless. The atrium peaceful relaxing. Restaurant great food. All staff very personable and caring Nicole Josh Carrie. Hospitals with special rates, businesses close

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for the wonderful comments about your experience. We are thrilled that you enjoyed your visit and had great service experiences as well. We hope you will visit us again soon!

"no better place in the city"

5
User 22/10/2019

You just won't find a better place for a funtction where poeple go out of their way to make sure things are right. If you are in town for business you are a short drive from downtown but far enough away you feel very comfortable. The place is well kept and the owner's pride shines through.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review! We are thrilled to have you visit and appreciate you sharing your positive experience with others. We look forward to welcoming you back the next time!

"Fun and Family Friendly"

5
Y1930JDsaraa, Toronto 20/10/2019

The water slide was a hit for our 7 year old this year. The lifeguards made me as a mom feel confident about letting her slide. My husband enjoyed it too. I stayed in the pool with our 4 year old. I appreciate the cleanliness of the hotel including the pool area and that the rules are enforced. We are at the restaurant and the Early Bird breakfast for $7 is such a good value! Plenty of food and fast. Our girls loved the pancakes and sausage/bacon for their kids meal. Our server Peter was excellent. We had booked a King Suite and they not only were able to let us check in earlier than 3 they upgraded us to a pool view with a balcony and my girls loved that too. When we come back to London the Lamplighter is our preferred hotel.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy you had a nice family visit to our hotel. It is great to know that you found the hotel clean, staff friendly and you enjoyed both the pool, slide and Shelly's Tap &Grill. It is nice to know as well that Peter took great care of you during your restaurant visit. We appreciate you sharing your positive experience with others.

"Always a pleasure"

5
User 20/10/2019

Nice relaxing, mini staycation with palm trees. A little pricey, but overall we will go back. Pool is very clean, hot tub is nice. Love the plants all around the Best Western. Not sure what else to say.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are very pleased to have you stay with us and thrilled that you had a nice visit. We look forward to having you stay with us again.

"So so happy."

5
User 14/10/2019

This hotel exceeded our expectations! I wasn't sure what to expect, but we were so happy. The room was beautiful. The lounge was great too. The staff was so friendly and quick to help. I would recommend this hotel 1000x and hope I get to stay there again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive experience with others! We are thrilled that you had a nice time and hope to welcome you back in future! Thank you for taking time to post your review.

"Lamplighter Inn"

4
bdff2019, Fort St. John, Canada 14/10/2019

This hotel was very nice. Amenities were were excellent. We were there for a wedding and overall we were pleased with services and accommodations. They a had a huge pool/atrium that was well enjoyed by all they kids staying at the hotel. Had one minor issue with restaurant service, but beyond that, everything was great. A well recommended hotel. Make sure you get a map of hotel/room location as there are 3 wings to this hotel.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your positive experience with others! We are thrilled that you enjoyed the hotel and the wedding that you attended. Our hotel is quite sprawling. We suggest that you check-in first and then find out the closest entrance to where your room is to unload. There is parking around the entire perimeter of the hotel. We hope you will visit again the next time you require London accommodations or just want a nice get-away!

"Great family stay"

5
User 12/10/2019

We stayed for one night with our toddler and had a great experience. Room was very clean and noise was minimal at night. Pool was clean and warm. Our toddler was disappointed he couldn't do the water slide. Breakfast was good and price for the room was reasonable.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for posting your review. We are very happy that you had a great family visit. The waterside does have a licensing requirement of 4 feet in height to be able to ride it. It is a safety rule based on the design of the slide set by the licensing agency. We are pleased you enjoyed breakfast and you found the room and breakfast of good value. We hope you will return again.

"Felt like a tropical resort!"

5
palinton17, Mitchell, Canada 11/10/2019

The resort was beautiful, clean and well maintained. Walking through the atrium felt like waking through a tropical resort. Was there for a conference but I plan on taking my family there in the future.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very pleased you enjoyed your recent conference visit! We look forward to welcoming you back with your family!

"Horrible Experience!"

1
User 07/10/2019

Poor decision making and management was not helpful or understanding... embarrassing! Next morning we reported our problem to a different manager and he was not helpful, uncaring and did nothing to resolve the situation.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry that you were not happy with your hotel experience. It is very difficult to understand what your issue was to address it properly from this review. We are sorry that you were not happy with management decisions on more than one occasion during your stay with us. Perhaps it was management trying to keep control of a situation or enforce hotel rules that you were not pleased with. We deal with many different situations on a very regular basis. We are sorry you didn't feel that you were treated fairly. If you would like to discuss things further to attempt some sort of resolution do not hesitate to contact the hotel manager.

"Hockey Tournament Hotel"

4
Sarah K, Grimsby, Canada 06/10/2019

If you are looking for an excellent hotel to stay with a hockey team this is the one! We recently stayed for a hockey tournament with a group of 15/16 year old boys. The hotel had an excellent pool/water slide/hot tub for the boys to enjoy after their games. The atrium rooms provided a space for the parents to gather and relax as well. Rooms were clean and large enough for all gear and people. Will definitely be returning for our next trip to London.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are delighted that you enjoyed your visit and found it perfect for the purpose you were here for! We look forward to welcoming you back the next time.

"Lamplighter"

5
User 04/10/2019

Stayed at the Lamplighter after a medical procedure for my daughter. My daughter was in significant discomfort and needed to lie down we were 2 hours early for check in but Justin was very accommodating . He gave us a room on the ground level very close to the parking lot. Thank you Justin for your compassion

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We hope your daughter is feeling better by now. We are very happy to know that Justin at Guest Services took great care of you. We hope you can return for a non-medical visit next time and just have fun!

"Most pleasant Experience of this Visit"

5
User 04/10/2019

I was visiting for a Medical Appointment and decided on the Lamplighter because we had been there a long Time ago for a Family Event. The Changes I noticed were absolutely beautiful. Lamplighter also offered a better Rate for People visiting for Medical Purposes and are also offering a Hospital Shuttle to all Hospitals in London. Very much recommended to anyone visiting for this Purpose.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Welcome back to the Best Western Plus Lamplighter Inn! We are so pleased you came back to visit and enjoyed all of the changes. We hope you will visit us again soon. Thank you for sharing your positive experience with others!

"Pleasant hotel apart from the CHLORINE "

2
ktzeller, Rothbury, Australia 02/10/2019

We recently stayed in this hotel. It's quite attractive with the atrium, pool and water slide. The hotel was clean and food was reasonable diner food at the attached restaurant. Unfortunately we were facing the pool/koi pond. There was a humid and strong chlorine feel/smell when in the atrium. About 10pm a very strong chlorine smell came through our room, our eyes started to sting and turn red and then I had a really bad asthma attack. I've occasionally had mild bouts but this was the worst by far. The smell just hung in the air all night and it was so humid. If anyone or those they are travelling with has allergies Or lung issues I would seriously reconsider this hotel. I told the front desk and they just winced, apologised and made a note.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy you enjoy our hotel but so sorry the chlorine did not agree with you. This is not common at all. Although there is chlorine used in the pool there is also an air exchange system to take care of any major odour. If you are sensitive to chlorine an atrium view room may not be for you. We do have lots of other room types that are not atrium facing. Depending on the air temperature outside and the weather the roof this time of year is most always open. The atrium in not air conditioned due to its vast size and also given that it is a tropical atrium with real tropical plants. We are very sorry that the atrium view room did not agree with you. Chlorine must be used in the pool given that it is a Health Department requirement. We also use a UV system to avoid any over use of chlorine. We hope you will visit again in a non-atrium facing room for a more positive experience another time.

"Family fun!"

5
tinadarley, Tillsonburg, Canada 30/09/2019

Always love coming here for a fun family getaway! Relaxing and kids love to swim and enjoy the arcade and movie night! We enjoy going to Shelly's restaurant, great environment and food is excellent and good prices !

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy to have you back to visit and thrilled that you had some great family fun again at our hotel. We look forward to welcoming you back the next time!

"Stay for Business"

5
User 26/09/2019

Great Amenities available to guests The hotel was quite elegant and offered great services Reasonably price for the quality of rooms/conference center available to guests Stayed for business but would definitely stay here for leisure and take full advantage of their swimming area

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are thrilled you chose to stay with us and appreciate you sharing your positive experience with others. We look forward to having you back to visit!

"Dirty. No AC. Rude staff."

1
User 25/09/2019

Terrible experience and very unprofessional hotel staff. I will never come here again. (I personally called in the morning and spoke to a lady at the front desk to ensure that a proper queen jacuzzi suite was ready for check in. I even informed her that it is a special occasion for a birthday. They advised me that they held a room aside on the second floor.) This room was 300$. I was shocked to see that I was given a room with a dirty jacuzzi tub in the bathroom and horrible noise all day and night long. We were disgusted by the dirty tiles and did not even use the jacuzzi. ( it was a one person tub in the bathroom which doesn't not count as a queen jacuzzi suite). The water from the tap had a very foul smell as well. We did not even want to brush our teeth in the morning. To make the experience even worse - the ac was not working properly and the staff brought us a fan which did not help. No one seemed to address any problems or concerns and I feel like I wasted my money on this hotel. I spoke to a supervisor on site and he was very rude and unprofessional. He made us feel unwelcome and did not do anything to address our matters of concern. He did not seem to care about the guests at all. Never coming back here again and will tell all my friends and family about the horrible treatment I had here. *Since I filled out the survey for my stay, the manager contacted me with no professionalism or any sense of concern. I posted my experience on google reviews and tripadvisor since my visit was so awful and unpleasant. The staff does not seem to care about their guests at all. He even dared to bring up a visit from 2017 which I had the same problem with being given the wrong room after paying so much! We had to argue for an hour with the front desk to be moved to another room that was decent. I thought after two years, things would have been different but this experience was even worse than the first. Please save your money and go to a better hotel! No one should have to pay this much for a dirty place, no ac, loud noise, foul tap water, rude staff, and noise ! This is a waste of money.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry that you did not enjoy your experience again this year at our hotel. You booked through a third party booking site and not direct with the hotel. Perhaps this is why you did not get the room type you were really wanting. If there is something specific you would like we suggest booking direct with the hotel as the property knows best what the room types are and can best help to get you what you are looking for. You booked a Queen Mini Suite with a jetted Jacuzzi soaker tub. This particular room rate for that night was $220.15 and with taxes and municipal tax it came to $258.72. We were surprised that if your room was so dirty that you did not mention it to Guest Services when they did their quality check with you just after check-in. Regardless of what the issues were if they were valid ones we would have happily solved the problem and made it right with you. The bathroom tiles are not dirty. They are an older style tile with dark grout. We can understand that some people would not care for this older look. As mentioned to you already in my earlier correspondence to you we have 16 different room types to choose from. It is unfortunate you still have not received the room type you would like most. Upon your departure from the hotel we did inspect the room you occupied to find all appearing normal from a housekeeping point of view. When you came to speak with Guest Services in the morning of your departure the Duty Manager did attempt to offer you a discount and breakfast given that you were so upset at the Guest Services desk. Upon further investigation he realized that you had booked with a third party booking agent and there was not a way to discount you at that point. He tried to offer credit towards a future stay but you chose to discontinue any communication and left the hotel abruptly. Once again we tried to address your concerns later and you again chose not to communicate any further. We are sorry that things did not work out better for both parties involved. We have many satisfied guests who have stayed with us over the years. We are sorry that you are not one of them.

"Great getaway!"

5
User 24/09/2019

What an amazing time we had! The pool and the slide were a hit with all of us and the service was beyond excellent! The room was clean and had a direct walkout to the pool. The beds were comfy and we were very impress with the room in general.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to share your positive experience with others! We appreciate you choosing to stay with us and hope you will visit again.

"hockey game"

4
User 24/09/2019

this is a very nice hotel with a very nice commend space. one down side for our group is there was no commend place for us to sit around and have a beer staying in the room we just get noise completes.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We appreciate you choosing to stay with us. All of our public space is either licensed or there can be functions occur in it. We do have hospitality rooms that can be booked but excess noise of any sort is not appropriate at any time of day. Personal alcohol is only allowed in the personal space you rent. It is illegal to consume it in any other part of the hotel. We hope you will visit again. If you do require a hospitality room do not hesitate to inquire with our group sales department.

"Perfect business stay"

5
Dan M, Des Moines, Iowa 22/09/2019

This was a great spot for an overnight in London. It has an attached restaurant and there are numerous other places to eat nearby. My room was comfortable and had plenty of room to work and relax. The desk staff were very friendly and professional.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed your stay and found the staff to be friendly and professional. We look forward to welcoming you back in future!

"Lamplighter Inn - Great Family Hotel"

1
tkandathil, Brampton, Canada 19/09/2019

An excellent hotel - I'll bring my family here for sure. The greeting and check-in process was great. The attached restaurant (Shelly's) had really good food, at an unbelievable value. Fantastic swimming area - best in class. A really enjoyable experience.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review! We are thrilled you enjoyed your visit and very pleased that you are sharing your positive experience with others.

"Wedding Venue"

5
jennkrn, London, Canada 19/09/2019

The Lamplighter was absolutely perfect for our wedding day. To start, it is absolutely beautiful! We had our ceremony on the atrium (don't worry- they close the pool). And our reception in the North Crystal ballroom. Not enough can be said about each and every staff member who all made our day stress free and amazing. Friendly and attentive to every detail. Claudia (our organizer) was phenomenal. Very professional, friendly and easy to work with. Whenever we had a meeting, we would go with a list of questions. We never needed to ask any of them because they anticipated every one of our needs! The food is delicious with generous portions. Amazing value for the price!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Congratulations on your wedding! We are very pleased that your day turned out to be a special and positive memory for you! It was our pleasure to have you stay and celebrate with us! We hope you will visit the hotel and staff when you are in the neighbourhood again. Thank you for taking the time to post your review.

"Relaxing atmosphere"

5
championjudge, Toronto, Canada 18/09/2019

This was a great hotel with terrific pool and relaxing atmosphere. I had to go in prep for my mom's cancer treatment and since it is right across the road from the hospital, I appreciated the convenience and ‘zen' abilities.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you chose to stay with us and thrilled that you found things convenient and experienced a little Zen time too. We hope you can visit again when you have no other distractions! Thank you very much for your review.

"Used to better from this hotel"

3
AMLreviews, Kingsville, Ontario 16/09/2019

We'll stay here again bc my girls love the pool and comfy beds, but have to say a few things were disappointing this time around: 1) the hot tub was down during our whole stay. This is the feature that I, personally, was most looking forward to. I had spoken to someone when I confirmed our stay the day before ( a rather snooty man- again something I'd not encountered there, before) and was told nothing of the repairs we'd encounter. 2) 20 minutes into a movie, it became apparent it was not suitable for the girls in my care, but no wY to refund so we could watch something els, especially since they knew it was my daughter's birthday. 3) the people in the room that shared our walk were very loud, but even after I went to the front desk, it continued. At 1am someone was banging so loudly on the door of that room that my daughter woke startled. . I didn't even call down again bc nothing had been done the first time. Both these issues were after 10pm I paid well over 500 dollars fir two nights. The price has really gone up considering this is a family venue.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry for your disappointment. We apologize for the hot tub not being functional during your visit. We did our best to advertise the closure on our web site, and on all third party sites. Once the work was finally scheduled we did notify all guests when booking. We had no choice but to do this work and of course times are estimated only. They are never guarantees unfortunately. It appears you did not book direct with the hotel and it was also booked quite some time ago. We are sorry that this was a surprise. The movie had been running in your room for 29 minutes. Although we understand that it may have taken you a while to make the decision to terminate it the hotel still pays for it from the provider. We do make exceptions in many cases but almost 1/2 hour into a movie is a long time and as mentioned the hotel would be paying for the movie to the provider at that point. We are sorry that you experienced noise this visit. Our hotel is a very busy family hotel especially on weekends. We do have security to deal with these issues 24 hours. We will certainly look into the security notes to see what was done with your call and if was responded to or not. At this point I am not seeing a record of any call to the desk or through our text concierge system though. Typically we are very good at responding to these issues. We too are disappointed that we let you down this visit. We hope you will return again for another visit more in line with those of the past.

"Repairs"

5
User 16/09/2019

I know that repairs are a necessary thing but after a 2.5 hr. drive my daughter and I wee looking forward to using the hot tub to be able to relax and unwind especially driving the 401 highway but it was down for repairs...I thought that maybe we would have been offered an additional small discount for the inconvenience. But I have to say that this is still my favorite hotel in London.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased to be your favourite hotel! We are sorry that the hot tub and deck repair took a little longer than expected. We did finally have the hot tub up and running on Sunday. We certainly apologize for any disappointment and inconvenience. We look forward to your next visit!

"Best place to stay"

5
staci22015, Brantford, Canada 12/09/2019

Clean , quiet, great amenities. Best staff. Rooms are great and we did not hear any other guest. Pool is fantastic even just to sit on balcony to enjoy. Everything we needed was right there. Any questions and it was a text away

"Move In Day at Western U"

5
User 12/09/2019

Nice hotel to stay at with amenities that included a pool and water slide. Only thing missing was a Sauna. A pool without a Sauna, what gives? Oh well we had a good time moving my youngest son to university.

"What you would expect"

3
hawkswings, Saint Thomas, Canada 11/09/2019

Hotel was clean. Atrium was well cared for and food at Shelley's was good as always. Only real complaint is the waterfall/slide was being repaired and was not adviced before hand. Otherwise a pleasant stay

"Our great experience."

5
User 11/09/2019

Myself and 2 girlfriend's stayed overnight. We had the best time swimming in the pool very clean. Our room was very nice and very,very clean. The linen was of the best quality. The next morning we had breakfast at Shelley's which is attached to the hotel. Breakfast was very good and so reasonable. The staff was great. We are coming back in November.

"One of my favourites!"

5
Jen S, Essex, Canada 07/09/2019

Lovely, clean hotel, close to everything. They have a special medical rate, which was great since my mom was in th4 hospital. Pool was gorgeous, my son loved it. Rooms were comfy, manager Sheldon and front desk were very kind. Will definitely be back.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are so pleased to have you share your positive experience with others. We look forward to welcoming you back then next time your require a "get away" or London accommodations!

"Convenient & predictable,"

4
LizaB72, Toronto, Canada 05/09/2019

We were in London for just a night and chose to stay here because we collect points, and usually there is a degree of predictability. This Best Western did not disappoint: staff were excellent, the hotel was very clean, the on site restaurant was quite acceptable ( the coffee was not great). My only complaint was the pillows — they were large & hard so I ended up sleeping without one.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased to have you back with us and happy you were not disappointed. We are sorry you didn't care for the pillows though this time. We know that pillows are a personal thing therefore do have other options available upon request. If you ever have any issues please do not hesitate to contact our Guest Services Team for assistance. We hope you will visit us again.

"long weekend getaway."

4
Mark O, WIndsor, Canada 03/09/2019

enjoyable and wood stay nowhere else,Payed too much but good overall. Jets in hot tube out of order.there was note telling us ,but a 4 day stay,it should have been repaired Kids noisy in the hall outside our room.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased you chose to stay with us and that you enjoyed your time with us! We are sorry about the jets in the hot tub not working. The issue requires the deck to be broken up to access pipes. We are trying to schedule this with a contractor to get the work done as soon as possible. Until then the tub is operational with no jets. We certainly apologize for this inconvenience. We hope you will return to visit us again!

"Fun but sleepless"

4
User 31/08/2019

We stayed for one night. Enjoyed Pizza delivery (room service) in the Atrium for dinner. Our children (3yrs and 1yr) loved the pool, and even had a little fun in the game/arcade room! We stayed in a King Suite room, with an atrium view and walkout balcony. We found the room very accommodating for small children. We were able to put the kids to bed in a seperate room (the sitting area) and still enjoy the balcony and bedroom area of the hotel room. The view off the balcony was relaxing (with the waterfalls and plants), and made for good people watching. The room decor could use an update but it certainly wasn't horrible. Our only complaint was the mattress. We found it to be far too soft. Perhaps it's just personal preference but we definitely would have preferred a mattress that was more firm. My husband and I both woke up with a sore neck and back. In the morning we enjoyed a lovely breakfast at the attached restaurant Shelly's Tap & Grill. End of the day, the hotel served its purpose. The staff were accommodating, and the kids had fun....and that's was the point of our trip!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so sorry though that you did not find the mattress comfortable! We do have a couple of mattress options at our hotel and we are also in the process of replacing mattresses and pull out sofa beds throughout! We hope you will try us again for a more comfortable experience. We are thrilled that you enjoyed all of the amenities and had some time to build some family memories and some time to wind down. We appreciate your comments and do hope you will visit again!

"Great place for group stay."

5
HillTopSchoolhouse, London, Canada 30/08/2019

We stayed at this hotel as part of a large group of friends. We were all conveniently booked together and the pool and water slide made it easy to keep a group of kids with a wide range of ages entertained for hours!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing our hotel to be the destination for your group get together! We are thrilled you enjoyed your stay and both young and young at heart enjoyed the experience! We look forward to having you visit us again!

"Awesome customer service and ammenities"

5
danuna11, London, Canada 28/08/2019

Customer service went above and beyond. The pool and waterslide are a huge bonus and the resturant offered very great food and pricing. Pricing of the hotel is on par with what they offer and the cleanliness was that of a 5 star resort. Highly recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We appreciate your comments and are very happy that your visit was such a positive one. We look forward to having you visit again!

"Family Wedding"

5
NatJac16, London 28/08/2019

Stayed 2 nights at BW,very nice hotel, Excellent location for a wedding. Hotel staff did a excellent job. Very nice swimming pool, I enjoyed my stay and I am looking forward to staying at the Hotel again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled to have you stay with us for your family wedding. We are very happy to have you all with us and thank you for sharing your positive experience with others!

"Fun"

4
User 27/08/2019

My girls and I went back to school shopping and decided to stay a night at the lamplighter inn. The rooms are very clean and nice but the bathroom was dated and awkward. Pool was way to cold and the slide didn't open til 3pm.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing to stay with us. It is great to know that you found your room to be nice and clean. We do have 16 different room types many that are a more modern look. We are so sorry you found the pool cool. The temperature is well over 80 degrees especially this time of year. Perhaps it was one of the cooler days lately and the roof was open. Sometimes this can drop the air temperature on the pool deck. We are always making upgrades throughout the hotel. We hope you will return to experience some on another visit!

"Kids LOVE this place"

4
Jarret P, Ottawa, Canada 25/08/2019

This hotel is a great location to stop when you are looking to stop on a long journey. The kids will love the games room, pool, water slide and waterfall, and the adults will love the hot tub and exercise room. The service is always great, with happy, accommodating staff members. We have stayed here once a year every year for 7 years. There are constant upgrades to the hotel and pool area. Things don't stay broken long, and when fixed, it seems they are truly fixed and upgraded. It is a little pricy, but ask for the "Family Package" when you call. There are some great value in that.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and also for your loyalty over the years. It is great to know that you enjoy your visits and appreciate our hotel and amenities. We look forward to welcoming you back again the next time. Thank you for taking the time to post your review!

"FUN! FUN! FUN!"

5
G3275HVlinda, Saint Thomas, Canada 23/08/2019

If you want to see palm trees, beautiful gardens, fantastic rooms with a balcony overlooking a beautiful pool and don't want to leave Ontario - look no further - all that is available at the London Ontario Best Western. We have been many times and have never been disappointed.

"First time to London and I enjoyed this hotel!"

5
User 23/08/2019

I had to stay in London for a surgery at the Victoria hospital. This hotel was in close proximity but I was pleasantly surprised with how nice this hotel was! The pool area felt like a nice getaway. I didnt get to enjoy the pool due to surgery but I enjoyed the waterfall sounds, sunshine and warm air. Rooms were clean and staff (esp Justin) were super helpful. I would def stay here again. Thanks!

"Nice and relaxing"

4
User 21/08/2019

Very nice light salad bar. Love the soup. Lunch deal includes light salad bar. Very nice lunch spot. Several choices. Note They need to learn how to make a proper martini. Two shots vodka. Two shots vermouth dry. Mix Serve cold. Not warm. 3 olives.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy to know your stay was nice and relaxing. It sounds like you had a nice visit to Shelly's Tap & Grill while staying with us. We are pleased you enjoyed it. Martini's are a personal thing. We will make sure the servers are asking how people prefer them. We hope to see you again soon!

"Good experience"

5
User 20/08/2019

Chose this hotel because of the pool and pictures seen online, as well as their rating for cleanliness. Glad we picked this place. It was clean, quiet (except for the pool lol) and overall just a good experience.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy to have you choose to stay with us! It is great to know that you enjoyed your visit and we lived up to your expectations! We look forward to your next visit!

"great service"

5
robertrR3584CM, Windsor, Canada 20/08/2019

You can tell right away that this hotel has a well trained and organized staff. Little things like addressing internet access promptly really help making life better for the guests. We were at the hotel due to a medical procedure for a relative at the nearby hospital. The hotel quickly offered their hospital stay discount - much appreciated. Our room faced the indoor pool / hot tub / play area. I was concerned about what the noise level would be at night, but no problem. It must be very well soundproofed. The room was nice with a seating area seperate from the bedroom. Clean and comfortable. The only complaint was the A/C was louder than usual.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others. We are very happy to know that the hotel was a comfortable spot to be while visiting your relative in the hospital. We hope you will visit again. Next time just for fun! We look forward to welcoming you back the next time.

"Exceptional in every way!"

5
cvanderheide1945, Brantford, Canada 13/08/2019

We have stayed in many hotels in the UK, U.S.A. and Canada..this one tops our list..from the staff to the available facilities. Although we are a couple there were many families obviously enjoying the hotel as much as we were. It has our highest recommendation as a great place to stay!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy to hear you had an exceptional stay! Our hotel is a family hotel and can be a bit busy this time of year. We are very happy to know you joined in the fun! We look forward to welcoming you back in future.

"Not Happy."

3
User 11/08/2019

Had 2 dogs barking for over an hour 2 doors down wake us up in the morning! Asked for a second floor room facing the pool and got a view of only the lighthouse, but wasn't told that when we arrived. Charged $25 dollars more than quoted on my reservation. When I called to question it, the explanation was not clear.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry about the barking dogs. We are a pet friendly hotel although not in every area of the hotel for many reasons. Unfortunately not all pet owners are as attentive as they could be. We have pet owners sign a code of conduct and have contact numbers for them. Any issue over the weekend was dealt with as quickly as possible. We are not sure when you are referring to but once we receive a call we immediate contact the pet owner given that it is a safety issue for hotel staff to enter a room occupied by a pet. It can be distressing for Pets being out of their familiar surroundings with different smells and sounds. We do our very best to keep control of all of these situations. We are happy to book you in a non pet friendly part of the hotel in future. This is a particularly busy time of year for pets travelling with owners given summer holidays. It is not this busy year round with pets. We are very sorry that you were not pleased with the location of your room. An atrium view room is any room that overlooks the atrium. The room you occupied did look into the atrium. It just happens that the lighthouse is at that end of the hotel as well. It sounds as if you still have unresolved questions and issues? Please do not hesitate to contact hotel management to discuss things further.

"My stay."

5
User 10/08/2019

This hotel is beautiful. The staff is great and very pleasant. The hotel is really clean. The restaurant is good and we had great breakfast service from Peter. They have so much to offer. Also the pool is absolutely stunning. Definitely worth the stay and I would come back here.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit and that Peter took great care of you in the restaurant. We hope you will return again soon.

"Great getaway for the Family"

4
User 10/08/2019

The room we finally got into was very good. the beds are great but the pullout couches always need improvement. The pool was great for the kids, not sure why the slide was shutdown though. Overall great time.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for our review. We are very happy to have you stay with us. Pull out couches are never the most comfortable. We are sorry that the one in your room required improvement. We are currently in the process of replacing all mattresses and pull out sofas in the hotel so there should be definite improvement! The slide is operating on summer hours therefore they are extended from the normal hours. Monday to Friday the slide opens at 3PM and Saturday and Sunday opens at 9AM. Weekends are the longest consistent hours. We hope you will return again!

"Excellent Place for Family"

5
User 07/08/2019

We went to this hotel on the weekend, it was our very first time, and for sure we will go back egging, great customer Service, the pool was really good the kids have a lot of fun in the slide and the restaurant was perfect food and price was great . We really recommend this place.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled you had a nice family weekend and look forward to having you visit again in future. Thank you for sharing your positive experience with others!

"Amazing hotel!"

5
Sweetad, Toronto 07/08/2019

We spent one evening in this beautiful hotel as we were visiting relatives in London. Upon arrival, we were directed to a room on the main floor but it faced the parking lot. We asked to be moved and were given a great room on the 3rd floor facing the pool. The pool was gorgeous! Our grandchildren loved it. We will definitely go back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing to stay with us! We are thrilled that you enjoyed your visit and look forward to your next!

"Great Hotel, Professional Staff, Clean & Comfy"

5
H7476WDdonnam, Burlington, Canada 06/08/2019

We stayed at the BW Lamplighter hotel for a night (1st time there..won't be last). We traveled with our 13 year old son and he had a blast at pool and the slide..the hot tub was hot, but jets were not working , didn't matter it was used alot without jets..Check in was quick, simple and staff very friendly and welcoming...the room was bright and clean had a waterfall out our window that looked down to fish pond. There were minor issues ...room was warm ..not hot but we couldnt get it to cool with AC..pop machine would eat money and give no pop ..but front desk gave us money back...We opted for express check out ..it worked fabulous..Overall it was a great stay ..large bright comfortable room and although it was busy it wasnt overly crowded..Would highly recommended and as stated we will be back ..will try for a night other than Saturday..

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy you had a great experience and found the staff professional and the hotel clean and comfortable. We look forward to your next visit!

"Baseball tournament"

4
Cheryl M, Georgetown, Canada 05/08/2019

Great hotel with lots too due for the kids. Pool and water slide was great for kids to burn off energy. Room was spacious and clean. Lots of parking and friendly staff. Security walked the hotel halls and outside so we felt safe.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We appreciate you taking the time to post your review. It is great that you and your family had a good experience and were comfortable and happy. We look forward to having you stay with us again.

"Great family hotel"

5
User 05/08/2019

We stayed one night at the hotel with our 4-year old daughter. Clean, modern, well-lit, in one word excellent. But the cherry on top was the atrium with the heated swimming pool, lush tropical plants, waterfalls, hot tub and even a water slide (for older kids). Around the Atrium there were even small bistro tables and chairs where you could have your coffee, surf the net,etc. We couldn't get enough of it!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for visiting! We are very happy you had a nice visit with your daughter. It is great to know you had such a positive experience. We look forward to having you visit again.

"service"

1
User 31/07/2019

we asked for a room that had a sliding door out to the pool we got a room on the 3rd floor with a balcony we even asked if we could switch rooms but they said sorry can't even tho we were told we got the room off to the pool i'm in shock that they won't let us re book

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are sorry for your disappointment. There are no rooms that walk out to the pool for safety reasons. There are atrium view rooms though and many with balconies with siding doors that open up to look out over the atrium and pool which it sounds like you received. We are not sure of your circumstances but if you would like to discuss things further do not hesitate to contact the hotel direct.

"Another Excellent Stay"

4
BT-Traveller, Detroit, Michigan 31/07/2019

Stayed here last week of June. Everything was excellent as usual. Only issue was the hot tub was not working properly. Check in was fast and efficient. Pool was great as usual. Room was comfortable and well appointed. Would recommend to everyone esp families with kids.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for visiting us again! We are thrilled you once again enjoyed your visit and appreciate you sharing your positive experience with others. We hope you will visit again soon.

"Would like to give higher but"

3
User 31/07/2019

the lighting in the bathroom area was SO bright that you wake up yourself and anyone else in the room if you use the bathroom in the night. Also the air con in our room came on and off all night very loudly making for a poor night sleep. This Best Western Plus does not offer a free breakfast which is a shame. I think because they have a fancy pool area they feel they don't need to. The pool area though fancy and very kid focused (not so great when you want a quieter time poolside) does not have any lounge chairs. They only provide straight back chairs around the pool. Maybe to make more room but certainly a drag. The area looks nice but it is such a big part of the hotel and with the layout you can smell the chlorine and feel the humidity in a very large area of the building.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for visiting us. We are sorry that you found the bathroom light so bright. Perhaps a night light would be a good idea to install. Any Best Western that does not have a full service restaurant must provide a standard breakfast included in the room price. Since our hotel has always had an on site restaurant we leave the breakfast decision up to our guests. We do offer a "Wake Up" special Monday to Saturday from open until 12 noon for $6.95. We are told it is of good value! Our regular breakfast menu is available as well and all day long. Our hotel is a family hotel therefore especially weekends and summer months it is busy with children. Given that we are a family hotel it would not be so popular to limit the time that children are allowed in the pool. We will keep your comment in mind when purchasing new chairs for the pool. Some lounge chairs would be a nice addition. The pool does have a U.V system as well to limit the use of chlorine. There must be a trace though according to the Health Department. Normally the roof is wide open during the summer months so any chlorine smell would be lessened. It is a tropical atrium therefore it will be warm. When the roof is open it is like being outside. When it is closed in winter it is a tropical oasis. If you ever have an opportunity for a mid week visit once school is back in we think you would really enjoy it. We hope you will visit us again.

"Excellent stay"

1
cckc20192019, Region of Waterloo, Canada 31/07/2019

This hotel is spectacularly clean, staff were friendly, and the location is very central. The best thing I personally LOVED is the bedding! So comfy!!! We would definitely stay here again the next time we're in the London area.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you enjoyed your experience and look forward to your next visit!

"Great Mini Vacation"

4
Kelmof222, Burlington 28/07/2019

Booked here as a getaway for my niece and I. I booked based on the pool and waterslide feature. We arrived earlier than check in but were given access to the pool immediately and were promised a text to advise when our room was ready, but just as we were about to get changed into our bathing suits in the changing rooms, they delivered on that promise. We had visited the on site restaurant first and while it's nothing spectacular, it was good. Our waitress was so lovely and I appreciated her for being so sweet. The front desk staff graciously provided me with exactly the location of room that I had requested. Very kind of them to accommodate my requests. While we took breaks from our swimming we explored around the hotel. It's quite vast. But seemed really well maintained in the areas we came across. I would not normally seek out such a place as this based on the fact that I don't have kids of my own, and the chaotic atmosphere in the pool area would usually steer me far away from this sort of thing, but I was specifically looking for something in which to treat my niece too and this place was perfect. I wonder about the possibility of having an adults only evening swim allocation? Or even better..... Best Western doing this exact theme at another property, but for adults only......? I'd go! Anyhow, thank you to all staff involved for making my great mini vacation with my niece a fantastic success. She'll remember it for a long time and I come away with precious memories too.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are so happy that you had a nice time with your niece and made some great memories together. It is great to know that you enjoyed our hotel and amenities as well. We are a family hotel so Adult only time would probably be popular with some adults but not with the children. All Best Western Hotels are independently owned and operated therefore your concept could get picked up by someone! We are very happy you enjoyed your Mini Vacation and our Lamplighter Inn hospitality! We hope to see you again.

"love that pool patio"

5
User 25/07/2019

we had a birthday party loved every detail. only issue was that our duvet was have some black little pieces coming from it and we were scared of bugs so we put it in a garbage bag and left a note for housekeeping

"2 Night Stay"

4
Iryseyes, Dryden, Canada 24/07/2019

Stayed at this hotel for 2 nights because they offered medical rates for our visit to the University Hospital as well as a hospital shuttle which we only used once as it was very busy with others using this valuable service. This hotel is clean, well appointed and has very courteous, knowledgeable staff. Beds are very comfortable, rooms are quiet and very clean. Kudos to housekeeping! Having the restaurant (Shelly's Restaurant) adjacent as well as the lounge was not only convenient but good. No issues with food, drinks or service. If you're rushed in morning as we were to catch our flight home, the food took only 5 minutes to get to our table then we were on our way. Pool area is fabulous! We have only two small complaint with this property...we kept getting bumped out of the free Wifi and cost us some data usage over the two days and the pool hours should have an ‘Adult Only' time in the evenings. We have stayed at other hotels where they allocate time for adults and it was appreciated. While I do think it's great that this hotel caters to families and kids, there are business travellers and people without kids that would like to use the facilities without rambunctious children. Otherwise - good job Lamplighter hotel staff! We will be back in our next hospital visit

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are happy that you were able to take advantage of the compassionate rate for hospital stays and thrilled that you enjoyed your visit to our hotel. Thank you for your feedback and suggestions! We look forward to welcoming you back the next time you require London accommodations or even just for a fun get-away. If you ever have an opportunity for a mid-week stay once children are back in school you would love the peace and tranquility of the atrium and pool at that time. It can be a very different experience. We hope you will visit again.

"Great overnighter"

4
User 24/07/2019

Our stay was a brief overnighter after flying in to London from Vancouver. 20 min drive from airport. Rooms were clean and fairly spacious, although bathroom area was small. Very nice pool area in an atrium, kids got up early for a quick swim at 8 am when it opened, and others were already there enjoying it as well. Very large property, they built out instead of up. Lots of parking available. On site restaurant and an awesome restaurant next door.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you found us! It is great to know that you had an enjoyable stay with us. We have many different room types at our hotel. If a larger bathroom is important to you do not hesitate another time to mention this so the can tell you about all of the options. We hope you will visit us again!

"Great for kids"

5
lundy405, Walkerton, Canada 22/07/2019

We always enjoy our stay at the Lamplighter in London! Very nice, clean, well kept rooms. The arcade/pool/spa/water slide as awesome for parents and kids. The fitness center is great also! Parking is always convenient. I've also been to many multi day conferences at this hotel, and have nothing but praise for the building, staff, and chefs! If you have kids age 3-10, a stay at the Lamplighter and visit to Storybook Gardens makes a great day trip in Southwestern Ontario!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for visiting us again! We appreciate you sharing you positive experiences at our hotel with others. We look forward to your next visit!

"Feels like a resort"

4
judymI4527PH, Mississauga, Canada 21/07/2019

This 3 star hotel looks and feels like more. Very clean and well appointed. Every staff member is kind and helpful and neat in appearance. This place is huge. It has something for everyone. Pool and hot tub are literally in an oasis in the middle of the building. With rooms all around the edges of it. There are ballrooms for weddings and large functions and conference rooms for smaller venues. At the front of the building near the welcome reception are the bar and restaurant . Our room was a king size with the smallest jacuzzi tub. Not meant for two anyways. The shower had a slippery floor and the most ridiculous soap dispensers, dispensing a tiny drop every 5 seconds was not worth my time and effort. All in all we enjoyed our stay and the good outweighed the bad by alot. I would come back but maybe when there wasn't a baseball tournament staying in the hotel

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit but so sorry that you had an issue with your shower dispenser. This has been a supplier issue and something that we are working on to get fixed as soon as possible. We apologize for the inconvenience. In the mean time to be on the safe side we have been putting the small bottles of product in rooms as well to make sure there is something there. We hope you will return again and look forward to welcoming you back!

"Good wedding venue"

4
User 19/07/2019

Stayed as part of bridal party for a wedding - overall hotel was good, atrium area was stiflingly hot and when weddings weren't taking place extremely noisy from the pool area which was very well used by dozens of children.

"London BW"

5
newing2n, Mississauga, Canada 18/07/2019

We stayed two nights and have visited this hotel many times this year. We have a particular room we always ask for and have not been disappointed as we book well in advance. The hotel presents itself very well, clean, staff go out of there way to make your stay the best it can be. The front desk people are amazing and make you feel welcome, they send you a text as well to make sure everything is to your satisfaction. When an issue appeared, I called and it was shortly fixed. I would highly recommend a stay a the Lamplighter.

"Very nice place centrally located."

5
Frank L, Montreal, Canada 17/07/2019

If your looking for a no frills, extremely clean place to stay with excellent customer service this is the place for you.I have been to many best western in the past, but this one has to be the best,spotless,reception greeting was exceptional and breakfast was also very good.

"Best staycation"

5
User 16/07/2019

We stayed with out two young grandchildren to give mom and dad a break. What a great time we had at the pool! Lovely area with life guards on duty :) Our grandson had such a fun time on the waterslide. We asked about a birthday party for him next year he had such a good time.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you had a great "staycation" at our hotel! It is great that you were able to spend some quality family time with your grandchildren. We are very happy you chose to stay with us and hope you will return again the next time you are looking for a little get-away!

"Typical Hotel - Water Slide is the Draw"

3
veddermb, Burlington, Ontario, 15/07/2019

Hotel is average/typical overall with addition of the water slide that is the big draw for groups/sports teams. Staff member was rude at check in. We were there for baseball tournament and arrived at 1:30 for the supposed guaranteed 3:00 check-in. I know it was early but hoped it would be ready. We had our bags with us and we went through check in process and told at the end that our room was not ready and that we could come back later for the keys. Asked if there was a place we could eat our food that we had with us (ate in lobby), asked if we could stow our baggage (staff was non-committal so we took them back to our vehicle. Asked if there was a place where our son could change into his ball uniform (told he could go to the pool bathroom). They said they would text us when room was ready and text arrived at 3:49 for the "guaranteed" 3:00 check-in. There is no guarantee and the room not being ready for 3:00 had no consequences. So, we did not have a good start to our weekend. Other parents reported similar issues on check-in. Room itself was decent and typical. A few minors issues, no shampoo, conditioner or soap in room they did offer to remedy but we had some stuff with us with which we were able to get by. Ice machine broken for two days, despite being reported - needed it not only for room, socializing but also for water bottles for son's ball games during 30+ degree heat. Overall, typical hotel for about $180 per night, but it seems you pay a premium for the water slide. We stayed in same area at a different hotel chain nearby for $150 per night and the hotel was much nicer and staff were friendlier but the pool had no water slide.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry for your disappointment. We have addressed this already with you privately. We are surprised by your description of the Agent who checked you in given this in not her typical nature at all. As mentioned we will review things with the agent regardless to ensure the training provided is being practiced consistently. In addition to the dispensers in the rooms we are also putting small bottles of the same amenity in guest rooms temporarily while we are trouble shooting with a few faulty dispensers. There was no report of an ice machine not working and had we know it would have been fixed or there would have been a sign posted to redirect to the next closest machine to the room you occupied. There are numerous machines throughout the hotel. In addition at any time a porter would have happily delivered ice to your guest room upon request. Once again we apologize for your disappointment and the later than normal check-in. We hope the email to you thanking you for your patience while waiting for your guest room is welcomed. We look forward to hearing back from you with an address confirmation. We hope you will return again in future for a more seamless visit.

"Comfortable stay and great service"

5
shaila23290, London, Canada 12/07/2019

Our stay at Best Western Plus Lamplighter Inn was superb. We enjoyed every bit of our stay. The rooms were very comfortable, clean and covered all our needs. Our arrival and departure was very easy as the staff helped us with all tiny details that were necessary. They were professional and pleasant. I enjoyed my stay, would recommend it to my friends and family as well as stay here again. Thank you for making our stay comfortable.

"Top 5 Best Hotel I've Ever Booked"

5
vinnyedwards, Los Angeles, California 10/07/2019

I visited London, ON for a brief business trip and this hotel was booked on a bit of a whim. Turns out this is one of the best spots I've stayed, and I've stayed in hotels on 3 continents. Showers have shampoo AND conditioner and the rooms, lobby, pool area all have a gleaming "newness" about them. Everything there seems cleaned and maintained with care. I would absolutely stay again and I could not more highly recommend. My only complaint is the bar is stingy with their mixed drink liquor pours haha!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review on the Best Western Plus Lamplighter Inn! We are thrilled to have you choose us and very happy your experience was a positive one. It is great to know that you enjoyed all of the hotel amenities and found things to have a gleaming newness and the hotel to be nice and clean. We appreciate your comments and are very happy for you sharing your positive experience with others. We hope to see you again!

"Tropical Getaway In Ontario"

5
User 09/07/2019

My Husband and I stayed this past weekend for my birthday and it felt like we escaped to a resort for the weekend. Our room faced the atrium and sitting out there was warm and so peaceful with all of the plants and the pool. I cannot wait to go back for a night or two. 10/10

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy Belated Birthday! We are thrilled to have you stay with us and very happy you enjoyed your getaway. We look forward to welcoming you back the next time. Thank you so much for sharing your positive experience with others.

"Great pool"

3
User 04/07/2019

My family and I stayed at this best western lamplighter location as we are locals and held our wedding at this location. It was a fantastic venue then and the atrium/pool was still wonderful. Upon arrival we were greeted by a very friendly staff member named Cassandra who was superb at her job very prompt and professional. Upon entering the room however my wife and I noticed the large cobwebs hanging from the ceiling thinking that if the hotel staff missed this what else did they miss. There were access panels underneath the televisions which were not secured down so anyone could open them up and play around with cables and insulation an issue which should be addressed considering this is a family suite meant for families with children. On the plus side the beds were quite nice and made well and the bathroom was clean aside from not having conditioner for your hair. Another's negative issue I had was the remote control being unresponsive at times and the television kept switching to 16:9 instead of staying on just scan. Kind of a pain when it constantly zooms in when you have your laptop plugged in for a movie. The internet did go out once but the staff was quick to give a new password which was fantastic. All in all it is a good hotel but definitely needs a facelift. I did have several guests tell me not to eat at Shelly's saying it was disgusting which is sad.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy to have you back to visit us. We are very pleased that you had a warm welcome and enjoyed the pool and atrium. It is also great to know that you found the beds comfortable and your bathroom nice and clean. We are sorry about the other issues though. Typically the comments on our housekeeping is very positive. This is certainly a disappointment to us both. We will certainly follow up with all involved. We are always making improvements throughout the hotel. We will certainly have a good look at this room to see how to make things better. Thank you again for your comments. We hope you will visit again soon.

"Perfect for the last night of a month long driving trip"

5
Colona1988, Conway, Massachusetts 04/07/2019

Our room had a jacuzzi. Wow. About three million kids were in the pool, but the pool is so big that we had space to splash around. There's a waterfall. And side pools with koi. Lots of fun. Although the breakfast isn't included, for $5.95 Canadian you get a full two-egg, bacon and sausage, and hash browns and toast breakfast. I paid more for granola, yogurt, really fresh fruit, and a bagel. The food was a million times better than most free hotel breakfasts. (We usually skip them and find a cafe.) I forgot to suggest to the front desk that they recommend David's Bistro. I asked if they knew of a quiet place with good food. They came up with steak houses. In all fairness, when I asked about David's Bistro, they said that it is nice. We discovered that David's Bistro was one of the best restaurants on our trip.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you found us! It is great to know that your experience was a positive one. David's is a fabulous restaurant. Guest services probably suggested the ones they did given they are all in close proximity to the Lamplighter. Our Wake Up breakfast special is actually $6.95 and is available Monday to Saturday from open until noon. The regular breakfast menu is available all day though. Our hotel is very busy on weekends. We are happy to know you enjoyed yourself despite the crowds. We encourage you if you can visit mid week you would probably love it. We hope you will visit again.

"Great Stay"

5
User 03/07/2019

No complaints - lovely hotel, quiet, clean, convenient. Great staff at the front desk. The decor of our room was a little outdated but it was comfortable. We asked to upgrade to a king suite the second night and did so with no problems at all.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you had a great stay with us. It is nice to know that you enjoyed our Lamplighter Inn hospitality. We hope you will return again soon for another positive experience.

"Over priced"

3
User 03/07/2019

I feel the over night stay is over priced when nothing is included but your stay. Most hotels offer a continental breakfast, they do not. The pool was over packed with kids, not relaxing at all. I dont think I would go back, I would rather look for some different.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so sorry for your disappointment. We are a very busy family hotel on weekends and many love the tropical atrium, pool and water slide. We hope in time you will try us again. You will find the hotel much quieter mid week and off peak is less expensive. We appreciate you taking the time to provide us with this feedback.

"Large, clean and welcoming rooms"

4
Angus M, Bellingham, WA, United States 02/07/2019

No special amenities, just a clean, well maintained property and the same for our room. Food in the restaurant was serviceable nothing spectacular but good and warm when served. We had speedy check=in and check-out.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased you found our hotel clean and welcoming. We hope you will visit again when traveling through London.

"Okay weekend stay"

4
User 24/06/2019

Very nice and clean hotel. Stayed here on Saturday. I was not impressed that we had to get out of the pool for a wedding. Also the outdoor pools in London are much warmer than your pool. We did not swim after dinner because the pool was very cold. Many of the guests commented the same and my 2 girls were not happy that the water was so cold.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you found our hotel clean and pleasant. We are sorry for your disappointment over the short closure of the pool for the wedding though. This is normal practice at our hotel on many Saturdays. The pool is subject to closure between 1PM and 4PM for weddings. We do have this posted on our web site and we also post signs on the pool gates and front desk to notify guests ahead of time. The closure is for wedding ceremonies only and lasts normally no more than 45 minutes. We are sorry that you found the pool on the cool side. Our pool temperature runs between 80 to 85 degrees. It was 82 to 84 steadily during the weekend you visited. Generally we find this a very reasonable temperature. We hope you will visit us again.

"Fantastic Stay. Great for the family!"

5
User 24/06/2019

Such an easy experience! All the staff was friendly and helpfu . Our room was amazing with a great view of the Atrium. The pool area is a fantastic part of the hotel. We will be back with the family and definitely recommend to others.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you enjoyed your visit and found our staff friendly and helpful. We hope you will return again soon!

"Great stay with kids"

5
way4oh, Winnipeg, Canada 24/06/2019

The pool and water slide are what make this property excel. The staff are friendly and helpful. The rooms were clean and everything was in working order. Our kids loved this hotel more than any other we stayed at during our road trip

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy to have you stay with us during your road trip! We are thrilled that you enjoyed your stay and our hotel. Thank you for sharing your positive experience with others! We hope you will visit us again.

"Wedding Getaway"

5
User 19/06/2019

We choose it after my gf recommended it. We def enjoyed ourselves. The pool was amazing. The hot tub was relaxing. The waterslide was def fun. Breakfast was delicious. It was the perfect night away for both of us. Thank you.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so happy that you chose to visit! Thank you for taking the time to post your review and for sharing your positive experience with others. We hope you will visit again!

"AWESOME place to stay"

5
User 17/06/2019

The hotel was great but what made all the difference is the employees. What an AWESOME Team - all so positive, helpful and polite!!! Whatever we needed they went out of their way to make sure our needs were met. We travel alot and if ever back in the London area will for sure stay at this hotel

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so happy that you enjoyed your visit and our Lamplighter Inn hospitality! Looking forward to having you back the next time!

"great vacation"

5
User 15/06/2019

As local business owners of Nicky Stixx Tattooing this is our home away from home , we recommend you that advantage of the great rooms overlooking the atrium.. step out onto your private balcony close your eyes and you will think your somewhere down south .. the staff goes out of there away to accommodate truth we would & have recommended this to many family & friends over the years. If your spending time in London make sure to give this place a try

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that you had a great vacation and enjoyed it at our hotel! We hope you will return for another visit the next time you are able to get away. Thank you for sharing your positive experience with others!

"I love staying here"

5
User 15/06/2019

Everytime I come to London overnight, I typically stay here. I love the tropical pool experience and the water slide. The atmosphere from the pool is my main reason why I keep going back to the lamplighter. The rooms are great and the view pf the pool from the balcony is spectacular.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for returning! We are so pleased you enjoy the tropical feel of our property and enjoy the amenities and comfort of our hotel. We look forward to welcoming you back again soon!

"Never a disappointment "

5
MissTiff625, Madoc, Canada 13/06/2019

Staff always friendly and professional. I travelled with 2 young children ( 2 yr old and 10 month old) i requested a microwave and playpen both come at no extra charge! When we arrived we were early but since the room was clean they were kind enough to let us in. Our microwave was there but thr playpen was missing however they text you 10 mins after being in your room to make sure all is to your satisfaction. I asked for the crib and within 15 20 mins it was delivered to the room. Room was clean and fresh with a big bright window. The bed is so soft and comfy returning to my own bed was hard!(lol) we couldnt find our do not disturb sign in the morning ( we stayed multiple nights) i looked everywhere very possible my kids made it disappear but regardless one call down to front desk and they were super accommodating and had someone slip up and place it on our door for us. Pool is always clean and refreshing to take a dip can get busy with kiddos but with such a beautiful pool how could it not be? No pics of this trip but you wont be disappointed staying here. Even if something isnt 100 they are usually quickly able to correct it (rare that there is an issue) ive stayed here 3 or 4 times in the past 5 years and i always book here no other hotel in london will do. Can be pricey on weekends and if you order room service the 18% gratuity auto added isnt always deserved but thats the restaurant (Shelley's) best hotel hands down P.s i worked as a hotel front desk for years ive got inside first hand experience in 90% of jobs behind the scene at a hotel their job isnt always easy so thumbs up lamp lighter!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are so pleased that you enjoy your visits to our hotel. It is great to know that on a whole you have always had great service experiences. We look forward to welcoming you back the next time!

"This hotel is a destination in itself!"

5
User 12/06/2019

Spectacular indoor pool is an oasis...retractable room, lush greenery, plenty of seating, tons of space. Generous hot tub. Well appointed rooms, tasteful decor. Very comfortable and reasonably priced. Very good restaurant. Pleasant staff.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. It is great to know that you enjoyed your Lamplighter Inn experience. We hope you will visit again soon. We appreciate you choosing to stay with us!

"Great Family Stay"

5
JWP2, Toronto, Canada 09/06/2019

We stayed here for our grandsons baseball tournament. Wow. What fun for the kids. They have a pool in the middle of the complex, surrounded by the Canadian Shield granite rock structure. In the middle is a fun water slide. The entire area is surrounded by hotel rooms with pool access from you room except the third floor which has balconies. The hotel itself is very modern, clean, professional run and staff are helpful, friendly and accommodating. Not to mention there's a restaurant attached also. Wonderful stay and would definitely book this again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you had a great family stay at our hotel! Thank you for your review and for sharing your experience with others. We look forward to welcoming you back the next time!

"Amazing family place!"

5
Guide29589033159, London, Canada 09/06/2019

We stayed here by chance as I typically picked places right off the hwy. this was only 5-10 min off hwy and worth the visit! The pool is fantastic with water slide and hot tub in an indoor oasis. Rooms were spacious, clean and soundproof! We had our children with us and didn't have to worry about bringing a pack and play as they were available on site free! Great toiletries in room and we had a separate shower and bath! Balcony was fantastic for parents while kids slept. Hotel staff were fantastic. Shelly's for breakfast was very affordable ($35 for 2 adults and. 3kids) also had room service- very impressed with taste of food.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your positive experience with others! We are thrilled you enjoyed your experience and happy that you enjoyed some good Lamplighter Inn hospitality. We hope you will visit again the next time you visit London.

"Very Nice Hotel"

4
User 07/06/2019

Room was very clean and bright with comfortable beds. Internet service was very good with several power hookups. Small coffee maker (one cup) coffee not the best. Room location was far from restaurant and pool, not good for people with mobility problems.

Lamplighter_Manager, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are pleased you enjoyed your Lamplighter Inn experience. Our hotel is rather sprawling however there are many options for parking around the guest wings which allow for easy access. The restaurant and Guest Services are at the front of the hotel though. We hope you will visit again soon.

"not impressed"

1
cherietree, Kitchener, Canada 04/06/2019

no a/c,. hot tub broke, noisy, incorrect reservation data, no help it was very hot, even fan in room was not working. talked to staff, but no help offered. dissappointed as it was a large family gathering for a wedding where people from all over canada gathered. very poor accomodation in comparison for the4 price

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry that you had some issues with your stay. It is my understanding that your reservation was not incorrect but that you arrived a day early. There was a confirmation sent out to you when it was booked which you had when you arrived. Although it took a little time to get the rooms a day early we did our best to accommodate you. We are very sorry about the air conditioning issue. There was an unforeseen issue in the wing that you occupied which has been corrected since. We certainly apologize for this inconvenience and have compensated you for it. We hope you enjoyed the wedding. We have had some great positive feedback from others that attended. We are sorry that you had some issues and certainly apologize for any inconveniences during your stay. We hope you will try us again in future for a more seamless visit.

"A great hotel with excellent amenities"

5
schmidklaus, Hamilton, Canada 04/06/2019

The Lamplighter is an excellent hotel, one of the best, in London. If you're planning on staying here, there are a few things you need to keep in mind: It is always busy and often full-up. Reserve well in advance ( months) if you want your choice of rooms. There are suites along the atrium with a sleeping level with a queen bed and a sunken living room with a balcony overlooking the atrium/pool. If you are older (as I am) this may not be the best choice as the 2 steps down can be a tripping hazard. The bathroom is exceptional with a full-size bathtub on one wall and an equally large shower enclosure on the opposite side, There is a full-service on site restaurant with excellent food and service. The huge pool, hot tub and water slide in the center of the building, covered by a glass roof, is very impressive and well worth the stay here. Even though the hotel was full, it was fairly quiet at night.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to know that you enjoy our property and it's amenities. We look forward to welcoming you back soon for another Tropical Getaway!

"Best western lamplighter inn"

5
User 03/06/2019

I have been staying at this hotel off and on for 8 years now and I've never had an issue or bad experience. The staff is amazing and super helpful and always make you feel at home. The staff is always more than willing to help with anything they can, and the hotel is absolutely beautiful especially around the pool area. Also the restaurant here is fantastic and their food is great. Please take time to experience a stay at this hotel as I know you will want to come back for a second, third or 200th time like I have :)

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are thrilled you continue to return and enjoy all of your visits! We look forward to welcoming you back soon. We appreciate you sharing your positive experience with others!

"Amazing catering for dietary restrictions"

5
M4TT5H4W, Sarnia, Canada 27/05/2019

Stayed here for a wedding, had an amazing time. They were quick to answer questions and requests, and we had a catered dinner which was the best I'd had since I've had Celiac and lactose intolerance. They have an incredible pool with a river running around it and a waterslide. My daughter and wife loved the stay as well. Would absolutely stay here again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very pleased to know that your wedding experience was so positive and that our Catering Department did a great job in accommodating your dietary needs. We hope you will come back again to enjoy our pool and atrium! We appreciate you sharing your positive experience with others.

"medical trip to London"

5
Quest41953751615, Harrow, Canada 27/05/2019

Best Western always takes care of us when we travel to London. We have been there for 5 years now and the staff is amazing. They are proactive in meeting our needs and have been very helpful when we have had a special request for medical reasons.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! Thank you also for choosing to stay with us over the years. We appreciate your comments and look forward to welcoming you back the next time!

"Ken"

4
Ken M, Owen Sound, Ontario 25/05/2019

Nice clean friendly hotel great pool and exercise areas Breakfast food could have benen hotter Great place for kids large pool area with fantastic indoor water slide for the kids Rooms suites are ok with outside balcony's in some even have separate shower and tubs which is great Defiantly would recommend this hotel and we will be staying here again on our next trip to the London Area

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and sharing your positive experience with others. We have 16 different room types to choose from so do not hesitate to ask questions when booking to get the room type that works best for you. We look forward to having you visit the next time you come to London.

"Enjoyable stay"

5
HeatherM4888, Ottawa, Canada 25/05/2019

Hotel was very clean, staff very pleasant. Pool area is great for families and especially children. Outside very well kept and the hotel has many restaurants nearby. Beds were comfortable and the room quiet. Pet friendly

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy you enjoyed your Lamplighter Inn experience and look forward to welcoming you back again.

"Great experience"

5
FarAway17323772488, Mississauga, Canada 23/05/2019

My friend and I had just come from a terrible experience before finding this Best Western. I was already so much more satisfied even just checking in to this hotel! The staff were all friendly and helping. Rooms were clean and spacious. We had a great stay! Thank you!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us! We are thrilled that your visit was a positive one. We look forward to welcoming you back again in the future. We appreciate you sharing your positive experience with others!

"Great Time!"

5
User 21/05/2019

My kids and I (8 and 10 years) had a great time. The room was very clean and above par for my expectations. High speed internet worked well though we didn't use it too much. The pool/water slide area was feast! We had a relaxing time and a lot of fun too! We will definitely be back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your Lamplighter Inn experience and thrilled that you have shared your positive experience with others. We look forward to your next visit!

"Excellent"

5
GrandTour27226119809, Windsor, Canada 18/05/2019

We stayed iiib a jr suite and had plenty of room for myself and two of my grandchildren, everything in the room and outside the room was extremely clean and very well maintained. I will definitely take the kids back!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you had such a positive experience with your grandchildren! We look forward to your next visit!

"Excellent hotel and service"

5
User 18/05/2019

Awesome experience and beautiful hotel overall! Room service quick and very professional! The pool and water slide was amazing and it's very beautiful in this area! It makes you feel like you are in a topical area!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy that you enjoyed your Lamplighter Inn experience. It is great to know that you enjoyed both the tropical atrium and the hotel and service as well! Thank you for sharing your positive experience with others. We look forward to your next visit!

"Awesome Experience"

5
LUKE H, LONDON 13/05/2019

Stayed for one night for a wedding. Got the Honeymoon Suite with a gorgeous jacuzzi tub and a luxurious shower with two shower heads. Everything was perfectly clean, very neat and professional. We will definitely be back.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that your experience at our hotel was an Awesome one! We appreciate you sharing your positive experience with others! We look forward to having you visit again soon.

"Excellent Service & Quality of Room"

5
User 13/05/2019

We recently stayed at the Best Western Plus Lamplighter Inn & Conference Centre for a wedding and were very happy with the value for the room we received. Our king suite faced the atrium and the balcony was a nice touch. We would definitely be back, but might bring our own pillows as we found the pillows provided quite hard.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased you enjoyed your King Suite with balcony. We know that pillows can be a very personal thing. We do have other pillow options upon request. We hope you will visit us again.

"enjoyable stay"

5
User 13/05/2019

It was a great place to stay. We were there for a wedding reception, had lunch in the restaurant before and dinner at the reception. All in all it was a fine experience. The service at the reception was very good and the bartenders pleasant and friendly. If I ever get married again (I'm 81) I will have it there.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are thrilled that you enjoyed the wedding you attended and found the staff, food and service all to be very enjoyable. We hope you will visit again soon.

"Wonderful service"

5
Travel24294355347, Waterford, Canada 11/05/2019

The staff were very helpful and efficient. The room was lovely and the bed was super comfy. I didn't use the pool but will definitely do so next time. Great hotel atmosphere and convenient location. Will stay again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you enjoyed your stay. Thank you for sharing your positive experience with others. We look forward to your next visit!

"Family Visit"

5
garywC2186ZQ, Burlington, Canada 09/05/2019

Convenient location on Wellington Street close to restaurants and shopping with a full service restaurant on site. Large facility with very comfortable rooms. Had one which faced the atrium and it was a bit nicer than looking out on the parking lot.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you enjoyed your Atrium View room. We hope you will visit again soon!

"Great pool area"

5
User 06/05/2019

Amazing pool area with slide. Great room near pool area for groups to go in and out of each other's rooms. Would be nice if we could of brought more than water to pool area. Wasn't even allowed a plastic bottle of pop.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased you enjoyed your visit and hope you will return again. Unfortunately typically we do not allow any beverages of any sort in the pool area. We have had issues with alcohol on the pool deck which is why we have such a strict rule. Alcohol is not only illegal on the pool deck but also can be very dangerous. We hope you will visit again soon.

"Like being in a resort"

5
jacquelinegO8101GQ, Orangeville, Canada 06/05/2019

The food at our conference was excellent. The main area looks like a tropical resort. the pool area is so cute. A little noisy in the evening with kids running in the hall, but that's ok. I'll remember this place for a family trip in the future.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are thrilled that you enjoyed the food at your conference and the Tropical Atrium and pool. We hope you will return again soon.

"Lucie's Mobile Foot Care"

5
luciesmobilefootcare, Thunder Bay, Canada 04/05/2019

Very clean, friendly and professional. Pool and slide are awesome. Excellent place for a convention and family stay. My friend had special needs children, staff were wonderful as well as other children on the slide.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are pleased that your visit was a positive one! Thank you for sharing your experience with others. We look forward to your next visit.

"Great for older couples too! Great service."

5
Sandyd264, Kincardine, Canada 04/05/2019

We were down here for a medical issue from Kincardine way. The hotel has a special medical rate, which makes it a really really good value! The hotel has a restaurant and bar attached and there is a nice curry house (India House) about a 7 min walk south. Lovely walk in shower. Very good if you have mobility issues. The wifi was strong. The beds were very comfortable. Kenneth and Lloyd were very nice and helpful! Good job guys! Only problem, and just a wee one, was the hallways seem to be loud and you could hear people talking in normal voice tones. Don't know how you fix this, but is a minor irritant, in an otherwise perfect stay. Definitely Recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are pleased that you enjoyed your experience and hope you will come back again visit again soon. It is great to know that both Ken and Lloyd too great care of you during your visit!

"A bit tired and dated"

3
Canadian G, London, Canada 01/05/2019

We spent a night here with friends and family, which it is great for; however, for the price I expected a little bit more. My sister in-law visits with her kids every year and it's a family tradition so I had high hopes. The rooms are a bit tired and dated with high humidity levels through out the hotel. The pool area is nice and it is a fun mini get away spot.

"Very generous and caring."

5
lyndas454, Canada 28/04/2019

My husband had an appointment at the cancer clinic and tthe have a wonderful service of taking you by shuttle to the clinic and pick you up. They also have a special rate. This is also our favorite place with our young grandchildren.

"Simply stunning!"

5
User 27/04/2019

I booked 2 nights with my 5-year-old for a birthday getaway, and could not believe how amazing this place was... right in the downtown core this oasis of beauty is hidden away. Our room had a balcony into the atrium over the pool - I couldn't stop taking pictures it was such a breathtaking view. We were able to get into our room at 1 pm, the front desk was very nice/helpful and even texted us an hour after check in to make sure we were satisfied. The arcade, the gym, the room service & restaurant, the rooms (wifi/satellite tv), atrium & impeccable cleaniness... everything was absolute perfection! We are DEFINITELY coming back, this place is a little piece of heaven I have been fortunate enough to find!

"Great stay, over priced"

2
Navigate42437340140, London, Canada 25/04/2019

Overall a beautiful hotel, but my card was charged 4x in 3 days (reservations paid in full previously online)... I was not acknowledged as a Diamond member, was given the wrong room and no welcome basket. I was supposed to have upgrade to best available room and I was not. Staff at the restaurant were great.. but if there is a phone call at the front desk while checking in be prepared to wait until they have helped the customer on the phone... for the price you will pay there is better value and customer service..stayed 4 nights and one night I even had 2 rooms. cool feature is the water slide.... dissapointed

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very pleased to have you stay with us and happy to have you back already! We trust that any issue with credit card charges has been cleared up after your discussion with our Rooms Division Manager. The net result was you had multiple rooms that each were pre-authorized for incidentals which at point of check out this hold of funds would have been released if not used. Your profile registered with Best Western says you are a Base member as opposed to a Diamond member. A choice of a welcome gift or bonus points is given to Elite Members only. Elite members also get a complimentary upgrade when available not necessarily automatically. We have asked you if this is not the case to please contact us to have this discrepancy resolved. We are very pleased you enjoyed the tropical atrium and waterslide and experienced some great service in the restaurant. If you still have unresolved issues do not hesitate to contact hotel management.

"Love this place!"

5
User 24/04/2019

We love this hotel. So beautiful inside and out. Rooms are clean and spacious. This is our second time back. Staff are great. Breakfast was good too. Pool is relaxing and the atmosphere feels like a mini vacation. Will come back time and time again!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your very kind review and for sharing your Lamplighter Inn experience with others. We look forward to welcoming you back the next time!

"Fun waterpark"

4
travelllers2, Toronto, Canada 23/04/2019

The water park with the fun water slide in this cozy hotel was just perfect. Over the mobile phone text service with front desk people was Superb! Fast, efficient and to the point. We enjoyed our 1 night stay and will definitely come back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed the Tropical Atrium and waterslide. It is also great to know you enjoyed the benefits of our "text concierge" capabilities. We look forward to your next visit!

"Nusiness Meeting"

4
User 15/04/2019

Was really surprised how nice and clean this hotel is. We had a business meeting there, and the catering from the hotel was amazing. The rooms were very clean, and the hotel was quiet, even though it is on a main street.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for posting your review! Thank you for mentioning the cleanliness of our hotel. The staff work hard to keep it that way. We appreciate you noticing. We are very happy you had a great business meeting and hope you will keep us in mind for business or pleasure in future!

"All the comforts you need"

5
peterkR2231PI, Toronto, Canada 15/04/2019

A fabulous pool, free parking, and free wifi are three huge pluses. The onsite restaurant Shelly's has a great value breakfast. The location is close to the highway and there are countless restaurant options nearby.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your positive Lamplighter Inn experience with others. We look forward to your next visit.

"Great stay for a conference at the Lamplighter!"

5
Judy R, Waterloo, Canada 15/04/2019

This was a great spot for a recent stay for a rug-hooking conference. Staff were very friendly, facilities comfortable. I was pleased with the quality of food at the restaurant. No major problems, and the one minor issue was dealt with promptly.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We were so happy to have your group back to stay with us. We enjoyed having you all back with us as well. It is great to know that you enjoyed your conference, accommodations and Shelly's Tap & Grill. We hope you will visit us again.

"Family Fun ...no matter what the weather!"

4
meredith_c13, London, Canada 13/04/2019

Our extended family was getting together for a celebration. With 20 of us , comprised of a variety of ages, we needed a place that could accommodate all of us, provide meals, and also have some kind of entertainment for everyone in this early spring season of unpredictable weather. The Lamplighter was the perfect answer! With it's football field sized indoor pool area , all of us enjoyed a relaxing afternoon using the pool, hot tub, and water slide. For non swimmers, there were beach chairs to visit with each other pool side. Shelly's in house restaurant, provided a delicious all-you- can-eat roast chicken dinner served family style. Our rooms were clean, and had comfortable beds. The hotel hallways were quiet all night! It was a lovely weekend enjoyed by all!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to share your positive Lamplighter Inn experience with others. We are honoured that you chose to stay with us and thrilled that you enjoyed the accommodations, pool and atrium and the restaurant. We hope you will visit us again soon.

"Comfortable"

4
User 13/04/2019

Whenever we're in London Ontario this is where we stay! The suite style room allows one person to go to the bedroom, close the door and not hear the tv or the hall noise. The restaurant has really good food and room service is usually very good.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to be your hotel of choice when visiting London! We look forward to welcoming you back the next time!

"Best beds !"

5
User 11/04/2019

I slept so well. The room was big unique and comfortable will return! Staff was friendly and helpful. I would most definitely recommend this hotel. Best hotel in London! It was warm and welcoming. Cleaning staff was great as well!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review. We are very happy to have you stay with us and thrilled that you had a great comfortable sleep and enjoyed both your accommodations and our staff. We look forward to having you visit again soon.

"Tropical Paradise in Winter"

5
ShannaLee68, Devonshire, Bermuda 06/04/2019

The hotel was great and the staff were friendly and helpful. We enjoyed breakfast in Shelleys restaurant onsite. The best part was the pool and the view from the atrium room. It felt like summer time even when it was cold and raining outside.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy you enjoyed a taste of the tropics without having to deal with an airport or passport! We are thrilled that you had positive service experiences all around. We hope you will visit us again soon.

"Great hotel!"

5
tbrandall, Chatham, Ontario, Canada 05/04/2019

We were overnight in London for a medical procedure scheduled for 8:00am. The hotel offered a discounted “hospital” rate and although we didn't use it they also have a hospital shuttle service. This is a quality hotel with excellent facilities. We would stay here again in a heartbeat!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are pleased that we were able to extend the Hospital Compassionate Rate with you. The complimentary shuttle runs Monday to Friday 8AM to 4PM. It goes to all London hospitals. We look forward to welcoming you back the next time!

"Best place to stay in London"

5
995darlened, Windsor, Canada 05/04/2019

The staff and facilities are amazing. I needed time to recoup from an overseas trip and the location of the room I was given allowed me quiet. The staff understood my need at check in and were very good at accommodating me without even asking for the quiet corner room!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to know that your visit was a pleasant one and you got the rest you needed after your overseas trip! We hope you will return again for another visit when your travels bring you back to London!

"Best all round rooms & amenities"

5
User 03/04/2019

The hotel has a huge glassed in multi level atrium with pool, long slide, waterfall and cabana with large patio and tables. Large plants give it a tropical feel. Rooms are modern and beds extremely comfortable with a great sleep for me at least. Pillow top style. I stayed for business, but would return for a bit of a personal getaway.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review of the Best Western Plus Lamplighter Inn. We are very happy that you enjoyed your stay and the ambiance of the property. We hope you will return again soon. If you ever have an opportunity a mid-week stay is a nice quiet getaway! We appreciate your review!

"Good hotel"

3
User 02/04/2019

Hotel is very clean, and the rooms are fully equipped to make it an easy and pleasant stay. Staff could be a little more approachable/welcoming though. Concerned about the lack of guidelines being followed around the pool, it's supposed to close at 10pm, but at 11pm there were a ton of kids and no life guard on duty.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very happy that you enjoyed your Lamplighter Inn experience but sorry that you didn't find our staff a little more outgoing. We are not sure when you visited but the pool is open until 11 PM on Saturday nights. Our pool is a Class B pool though meaning that Lifeguards are not always present. The water slide does have Lifeguards at the top and bottom any time it is in operation as per the licensing agreement. Typically there is a Lifeguard on the pool deck but there are times that they may be preforming other duties like towel service, pool maintenance and testing or other cleaning duties. If you have any further comment or concerns please do not hesitate to contact hotel management to discuss things further. We hope you will return again soon for another visit.

"Great Time"

4
User 01/04/2019

Great place. Did not like the kids playing football in the atrium or tossing a handball in the pool. The pool was warm. The Koi were beautiful. We enjoyed the games room. Liked we were steps away from the pool.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are sorry that kids were playing football around the pool. We do our best to keep control but some are not always as respectful of the rules or staff supervision. We are very happy that you enjoyed the pool and atrium and hope you will return again soon.

"A GREAT STAY"

5
mammacia, London, Canada 22/03/2019

We decided to have a mini vaca but wanted a nice room and a hotel with a pool. Since we had been to the Lamplighter for many occasions, weddings, meetings, christmas parties, we knew it was a very nice hotel with great amenities such as the pool we mentioned wanting. The pool area is very attractive spacious and looks like a mini resort with palm trees, lots of greenery, tropical flowers etc. Waterfall and hot tub included. Lovely lounge chairs. the atrium area looks like a small cafe setting in a european country and is very cozy. We decided on the executive suite with contained a small kitchenette, dining room table for 8, king size bed with a lovely flat screen which can be seen from the jacuzzi. Separate walk-in shower and another two piece bathroom in the main area near kitchen. Livingroom area with another big screen t.v. desk and chair, pull out couch if needed and our room was at the bottom level 101 if you wanted to sit outside and enjoy the evening near the atrium. It was wonderful to have all this even though we were two people but it would accomodate more. There is a coffee maker with complimentary coffee/tea and two bottles of water. Would gladly stay again. We ate breakfast and dinner at Shelly's tap and grill and really enjoyed our meal - Great early bird specials.

"Too bad the pool was frigid."

3
Jimthefriar, Ontario, Canada 19/03/2019

The hotel is quite nice and all was great except for the FREEZING COLD POOL! I saw a lot of people using the pool and a lot of people attempting to use it and not going in. I would suggest turning up the heat at least 15-20C. Otherwise the rest of the stay was good.

"Adequate"

3
jasongtoner, Windsor, Canada 19/03/2019

In town for a few days for work - and the Best Western was the host hotel. Room - I had originally booked a king room. Booking through their group services wasn't necessarily easy - it had to be done over the phone instead of through a link. When I booked I didn't receive a confirmation via email for a few weeks and didn't double check - and they switched my room to a double queen. Not the biggest issue, but when I checked in they said kings were available but I would have to pay more. The room was good size, though. I had an atrium view which let in enough sun light. Bed - Comfortable - slept well! Bathroom - the bathrooms a different layout, with the shower, tub and toilet in a separate room than the sink, which was in the main room area. I found I had terrible water pressure - only pressure if you wanted the water boiling hot. I'm also not a fan of the shampoo and body wash being in big jugs on the shower walls instead of small personal bottles.

"Lamlighter"

4
User 18/03/2019

Pretty good value for the price for the pool and water slide for kids. The pool is a bit cold for younger swimmers. Overall the kids liked the experience of sleeping in a hotel. The rooms are a bit outdated by very clean and the service was great I would recommend going for an evening such as we did for a staycation.

"Beautiful hotel"

5
User 17/03/2019

I really recommend this hotel especially if you have younger children because the water park is not that huge but it's clean and you can watch your children easier. The hotel is warm inside so you can be in your bathing suit or shorts and feel like you are at the beach! We had an amazing stay

"Consistent good service"

4
Laura B, Cambridge, Canada 15/03/2019

We stay at the Lamplighter at least once a year over Christmas for a stay-cation! We've noticed that the service has really gotten good in the last year with a few new finishing touches on their customer service- follow up by text on arrival to ensure we had everything we needed, etc. Room service was excellent, the pool and indoor oasis is so enjoyable even if you are just sitting on your balcony enjoying the sights and sounds. Management are receptive to ensuring you have the best stay- offered us a discount for one night when we had an interrupted sleep from a barking dog who was staying the night with another guest. The restaurant on-site is ok but would be the only element that may need some improvement- the menu is limited and could use some sprucing up! I would also recommend that the hotel consider using some of the open space to put in another element for children- like a basketball net or something to keep the kids busy. The arcade in the basement is nice but it's not too expansive and we found that it would be nice to have something else to do aside from swimming or arcades, especially since there is definitely room to expand on their services in the atrium area- where there are loads of empty seats/tables. We will always return but it would be nice to see something expanded for family fun! We also just stayed recently so my husband had treatments done at the University hospital and we received a free shuttle service to the hospital- it was so convenient and gracious of the hotel!

"March Break Stay-cation!"

5
courtneyweiland, London, Canada 15/03/2019

We took the kids to the Lamplighter for a mini close-to-home getaway over March Break. Everything was great, especially the water slide/pool area, with its wonderful tropical feel! We would love to return again!

"Relaxing and Wonderful"

5
K6905JKkarenk, Saint Thomas, Canada 13/03/2019

Wanting to get away with my grandchildren but can't afford to go to the islands. I go to the Lamplighter Inn. All in one vacation palm trees, lighthouse slide, waterfall, stream with beautiful goldfish, workout room, arcade for kids, beautiful balcony atrium view. Great Restaurant attached with room service! Mention location close to downtown London and across from Victoria hospital and Parkwood Hospital if your needs are specific. This is always our vacation away from home .

"Very nice place!"

4
182blairc, Bradford West Gwillimbury, Canada 13/03/2019

We stayed for a hockey tournament for 1 night. The place was spotless and very nice. The pool was a huge hit with the team and was very nice. The only complaint was that you don't get the full day of the pool after you check out. In my opinion when you pay that price you should be able to use the pool for the full day. Other than that it was a great stay!

"Love this hotel!"

5
Mel C, Kitchener, Ontario 12/03/2019

This is one of our favourite hotels and we are in hotels a lot! We have been going to the Lamplighter for 4 years now and love it. The rooms are clean, well designed and very comfortable. 3 times now we have had an atrium view with the balcony overlooking the pool. The service is wonderful and the kids love the pool, waterslide and arcade. Bery well designed hotel! The cookies and free coffee at check-in and the welcome text to see if there is anything you need are a welcome bonus!

"Excellent!"

5
I5562RIjessicac, Tiny, Ontario 08/03/2019

Great family hotel with comfort for all members. Rooms were clean and professional. Beds comfortable making for excellent night sleep. Pool and slide keep kids busy and plenty of areas to sit and relax.

"I love the Best Western Lamplighter Inn"

5
Journey65072415788, Chatham, Canada 07/03/2019

I use to go here with my kids and had a great time many years ago. Going back was no different, I was there for a conference and still loved my stay at this hotel. The bedding and pillows are heavenly to sleep on.

"Nice Hotel."

4
User 06/03/2019

We stayed here March 2nd 2019 for 1 night as a quick family getaway. My kids who are 5 and 7 were super excited to use the pool and waterslide BUT unless you are 4ft tall you CAN NOT use the waterslide. My kids still loved the pool and atmosphere surrounding it. The pool could have been a lot warmer it was quite cool. Also the games room is extremley small and hot! The room was great and our patio area was nice for our room too. Overall we had a good time minus the few things I mentioned. Also for the price a continential breakfast would have been nice.

"Pretty cool place"

4
Odyssey57508877671, Huntsville, Canada 06/03/2019

The hotel is nice. It gives you that resort feel. Steep prices though, a complimentary breakfast would of been nice for the price we paid. Pullout couch is very uncomfortable. If you need 2 beds, I suggest you get a room with 2 beds and not settle for just a pullout couch bed.

roomsraven, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Morning, Thank you for taking the time to complete the survey regarding your recent stay at our property. We value your feedback as it helps us to improve and deliver a memorable experience to you and other guests in the future. Thank you again for booking at the Best Western Plus Lamplighter! We hope to see you again in the future! Sincerely, Guest Relations

"Friendly staff, nice clean rooms"

4
User 04/03/2019

Stayed in a King Suite. Room was spacious enough for a family of 4. There was no blanket for the pull out couch, we called and they had one up to us within 10 mins. Staff were very nice and we got a text asking about our room shortly after we arrived. Our 6 yr old vomitted in the entrance of the restaurant. All the staff were so nice and didn't make us feel uncomfortable with such an embarrassing situation. Only negative: the pool was too cold! The hot tub though, so nice and hot, loved it!

"Business or Pleasure"

4
User 01/03/2019

Excellent Hotel! Staff was very helpful and accommodating. Only issue was the chain on the toilet broke after the third use, but I fixed it myself. Great room, overlooking the atrium. Very quiet when the sliding doors are closed, but also very nice when they're open. Spent most of my time working while in the room, Used one of the TV's as a second monitor, while my wife watch TV on the other. Yes, 2 TV's. Don't think I heard any other guests, so I got plenty of work done. Even took time to used the hot-tub a couple times. We're coming back for weekend stays, when I'm not so busy.

"last minute decision"

1
Journey25644861003, Sarnia, Canada 28/02/2019

I was scheduled for a hospital procedure the following day however weather conditions (snow) caused us to make the decision to travel from Sarnia to London the night before. Upon our arrival, 10 pm, we were greeted by a very helpful team member, she informed us that they operated a hospital shuttle in the event that road conditions deteriorated over night. The room was excellent, we received a text message from the team member a few minutes later asking if the room was satisfactory. we will be travelling to London several times over the next few months and will definitely stay at the Best Western when we need to stay overnight, they even have special pricing for hospital visits, this Inn is very close to the hospital,

roomsraven, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Afternoon, Thank you for completing our brief survey and submitting your valuable feedback. The information you have provided to us will help us to improve and deliver a memorable experience to you and other guests in the future. While keeping our surveys confidential, we also use the survey responses for future training purposes for our staff. We hope you will come back and see us again soon. Sincerely, Guest Relations

"Such Accommodating Front Desk staff!"

5
OntarioSnowMonkey, Charleston, South Carolina 28/02/2019

My mother-in-law had an early morning procedure at the hospital which was to last all day. She lives an hour away and the weather was supposed to be bad, so she and her friend spent the night here the night before. The front desk staff were aware of the situation and did so much to make sure they were both comfortable. While my mother-in-law was at the hospital, her friend made use of the room for as long as he could and after he checked out he spent some time in the lobby. The staff were so attentive to him and kept checking on him. They were so appreciative of the wonderful accommodating staff and wanted to make sure that a message was sent to convey their appreciation.

"Very Comfortable Stay - Clean Facility and Great Staff"

5
User 28/02/2019

Was travelling for business, already had 2 unpleasent stays at other London hotels, was hoping for better this time around, and the Best Western did not disappoint. Check in was easy, and the staff were very friendly and welcoming. I even got a check in text to ensure I was happy with my room. Rooms were clean and very comfortable.

"Excellent little getaway"

5
User 25/02/2019

We booked a couple nights stay at the lamplighter for a little family vacation. We were met with friendly, accommodating and helpful staff. Our kids loved the pool and arcade room. Everything was clean and well taken care of. I would definitely recommend this hotel to others and plan to come back again another time.

"Chaotic, Loud & Cold"

1
Lindsay H, Kitchener 19/02/2019

I had heard great things about this hotel and it was a complete disappointment. The pool was cold, over crowded and chaotic. They provided very poor quality towels which must stay in pool area, no enforcement of rules such as limit in hot tub, too much chlorine in hot tub, and not nearly enough seating for the number of people in the pool area. This was no better than your local community center pool which charges $5 admission - save your money! Also, the room quality is sub par and children run up and down the halls at all hours so you won't get any sleep.

Lamplighter_Manager, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good morning Lindsay, Thanks for taking the time to write about your recent stay. I'm very sorry to hear of your disappointment. To address your concerns about the pool, we do find the atrium area to be cooler in winter months, but rest assured both the pool water and atrium are heated. The pool runs 82 to 84 degrees normally and has never been below 80. Earlier in the day you may have found it cooler but this is only because of the backwash cleaning process that must be done given the high level of bathers using the pool during busy periods. Our pool is a “Class B” pool and does not require Lifeguards. Children under 12 years must be accompanied by an adult. This is enforced to the best of our ability. Our waterslide does require Lifeguards at the top and bottom of the slide. Extra Lifeguards are present on the pool deck for crowd control, enforcing pool rules and are also preforming pool tests, towel service, first aid when required and other pool maintenance duties. We have many regular guests who enjoy coming for weekday staycations when its quieter, to relax and enjoy the tropical surrounds. Regarding the guest rooms, we are continually improving our rooms, with some of the most recent updates including new mattresses, sofa beds, and linens. Finally, should you have a noise complaint, please inform us at any hour, as the comfort of our guests is our top priority. We are committed to providing memorable experiences with exceptional service, and hope to have an opportunity to better your experience with us whenever your travels bring you back to London

"Noisy Place if Kids are Around"

3
TheGreatFoodCritic, London 17/02/2019

There appears to be no control on Hockey Kids or parents when the season peaks. Kids running in the halls and around the pool. Drunk adult supervisors were noisy as well. There was a room near ours that must have been the key party room as we could hear them well into the night. Do not go here without asking if there is a tournament involving kids going on in the city. I know the hotel does not care as long as the money keeps rolling in but the comfort of everyone should be considered. I can only imagine the amount of urine in the pool with all those kids.

Lamplighter_Manager, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good afternoon, Thank you for reviewing your recent stay at the Lamplighter. Please accept our sincere apologies for your disappointment. To address your concerns around Hockey Tournaments, there is an expected level of respect we hope all guests will show each other. But in anticipation of a busy weekend, we schedule in-house Security and Duty Managers to patrol public areas. Over and above that, we also employ uniformed police officers as an extra measure which we find to be very affective in case of any issues. Our number one concern is maintaining the enjoyment and comfort levels of all guests. Please let us know if you experience any disruptions in future and we will immediately address them. We hope you'll consider staying with us again so that we might have an opportunity to provide you with a better experience.

"Great place for a family"

5
Mattauna, Meaford, Canada 16/02/2019

We stay here when we have an apt at the hospital. We cannot say enough about how wonderful and accommodating everything is. Pool is wonderful and atrium is a welcome break to the harsh winter. GUEST SERVICES IS KNOWLEDGEABLE AND EFFICIENT

"Hotel stay for a hospital stay"

5
User 13/02/2019

Very helpful staff and they always greet you when you pass by.. Hospital stay rates and hospital shuttle. Fantastic restaurant on site. Pool area is fantastic. The rooms are spacious and comfortable. It's very close to shopping.

"Great, clean hotel!"

5
User 12/02/2019

Everything was good - service, rooms were clean, outside was clean, dogs are allowed and the pool with waterslide was lots of fun for the kids. The rooms are spacious and comfortable. I would stay there again if in the area.

"Palm tree winter haven!"

5
MBFBarrie_Ontario, Barrie, Ontario 11/02/2019

Lovely plush king room with private jetted tub and separate shower...nice surprise as we only booked a normal king room! Amazing palm treed pool area with the hottest hot tub I've ever encountered in a hotel! Absolute top marks for this! Really awesome water pressure in our room on the second floor. Ample free parking. Nice quiet room overlooking parking lot. And that restaurant Shelly's was excellent too: great service, good food, nice decor and surprisingly really great prices! We think this is a great stay-cation option for those years when one has already blown their winter Caribbean vacation budget in Europe last fall!

"Great Hockey Weekend"

5
User 11/02/2019

I was amazed by this hotel. We came for a Hockey Tourney it was close to everything. The pool and water slide were so much fun. We would definetly return. Only thing I would recommend is a room for people to enjoy their own alchohlic drinks so others are not disturbed. The police presence seemed to be a little over kill. Thanks for the great weekend!

"Best western Lamplighter Inn- Chelsee"

5
Chelsee R, Brockville, Canada 08/02/2019

I've been staying at this hotel off and on for the past 7 years and the staff is all amazing and give great service. The food is great and the pool area is beyond beautiful. The hotel is kept very nice and most importantly very clean

"Night away"

5
Stay16523375521, Clinton, Canada 04/02/2019

Clean rooms, great restaurant and kids had a great time in the pool and hot tub! The only downside was hearing doors slamming in the morning of other visitors leaving, but no one can really help that!

"The pool is where it's at!"

4
Sarah L, Cobourg, Canada 29/01/2019

We loved this hotel! We booked it because the pool looked amazing and it was! There was a small wait at the restaurant in the evening. We were there at about 6pm for dinner and noticed that the two servers were very busy with tables. Having worked as a server, I know how hard this job can be, BUT it would have been nice to have been acknowledged. We waited for about 4 minutes while the servers busily walked by us over and over again. Then at about the 4 minute mark, we were acknowledged and at the 5 minute mark we were seated. The service for dinner was great and the food was also good. Now it was time for the pool. The only drawback occurred when a child pooped in the pool. Then we had to wait over an hour for the staff to clean it and make sure the chlorine levels were where they needed to be. But this was a great opportunity to check out the arcade that was very close to the pool. The arcade is pricey! I think it's about $1/game. We had another issue when we were getting ready for bed. There was something black and squishy-looking on one of the flat sheets on our bed. I'm not a complainer at all, but I couldn't image myself or one of my kids sleeping with this next to their face. So I called the front desk to ask for clean sheets and within 10 minutes we had fresh, clean sheets. Also our room overlooked the pool which was great fun! The waterfall part of the pool did "run" all night (our room was directly beside the waterfall), which is great if you need some background noise to sleep with, but the chlorine smell was very harsh so we closed our balcony doors to the noise and smell. Breakfast was good there. The price was very good for a two egg breakfast, toast, homefries, 2 bacon and 2 sausages. Only $6.75. The kids breakfasts were very good both with price and quantity. We would definitely visit this hotel again.

"Great place"

4
Fearless04077978287, Kingsville, Canada 28/01/2019

Great place overall. Good location. More family oriented and for group excursions. The pool and hot tub was very crowded. Dinner at Shelley's did not have great service and the panini was rock hard. Breakfast was much better but keep in mind it is not free.

"Best family resort"

5
User 28/01/2019

We called in advance for extras as we are a family of five with one child whom is autistic. They even had a playpen set up for our youngest. We didnt even have to ask. They supplied our microwave and extra bedding as requested. The onsite restaurant was great. My kids had fun picking up their milk at shellies at bedtime to go with our cookies. We ordered waters and pop from room service and it came in less than 10 minutes. They also extended our check out

"best place in london, ont"

5
OnAir03874944422, Orillia, Canada 28/01/2019

beautiful, clean rooms... excellent pool and fun waterslide for the kids.. Good resturant on site although service there is very, very slow! Location of hotel is very close to great shopping and other fine dining places...

"Midweek stay"

5
User 28/01/2019

We greatly appreciated the amenities that the Lamplighter offers. Unfortunately we were in town because we had a family member in the hospital. The Lamplighter offered a hospital rate and shuttles to all of the LHSC campuses, which made it a great option. We brought our children to try to make the most of the situation and they loved the pool! The hotel was clean, quiet, and very well maintained. We went to Shelley's for a drink and appetizers and the service was great. The plants are something to view - so beautiful and well maintained!

"Great facility, Super Service"

4
User 25/01/2019

Attended the hotel for a convention. Stayed three days and two nights. The facility is A1. easy to get around, lots of parking, clean and tidy. The staff are most accommodating, pleasant and helpful. I was even offered a coffee while just sitting in the lobby. Great touch

"Great Hotel"

5
Excursion28944149968, Ottawa, Canada 24/01/2019

Very friendly and customer orientated, children always enjoy the pool area. Stay here for both business and personal travel. Restaurant on site serves a great breakfast for value as well as dinner options

"Girls weekend.Staycation"

5
KathleenFowler, Kitchener, Canada 22/01/2019

Had the most incredible time,Fun at the pool , the room was beautiful and the staff were very helpful. Thanks so much.The view from our balcony was nice, We had a suite all the amenities we needed The hotel was done nicely for Christmas love the Poinsettia Christmas tree,

"Great hotel"

4
SBTOntario, Ontario 21/01/2019

Stayed for one night. Highly recommend. Lovely clean room facing the pool. Kids paradise! Great food. I would suggest the atrium facing room. Felt very tropical sitting on our deck. Comfy bed. Lots of pressure in shower. 2 tv's

"Amazing Customer Service"

5
Taylor F, Windsor, Canada 20/01/2019

I've been to a lot of different hotels that have had great amenities like BW Lamplighter Inn. What truly sets Lamplighter apart is their customer service. The staff is amazing, but there are a few that go above and beyond to ensure you feel welcomed. Josh was EXTREMELY patient and pleasant to talk to. I must have called ten times regarding my reservation and spoke to him and each time he was not only personable but was also more than willing to help. Most representatives would make you feel like a nuisance, but not him - his customer service is OUTSTANDING. Davis was also a GREAT help during check in, she was very kind and extremely helpful. It is because of them that I will be returning back and referring friends and family! Not only is the hotel tell amazing, but their staff definitely set them apart from any competition.

"Wonderful"

5
chughes2, West Lorne, Canada 15/01/2019

This hotel is in an excellent location - close to the hospital where my babies are admitted. My room was very clean with relaxing decor and I was greeted with friendly service at the front desk upon entry!

"Excellent service"

5
DENISE S, WOODSTOCK 14/01/2019

I have stayed at this hotel quite a few times. Love the hotel. Always very clean. Workers are always very nice and go above and beyond. Always fast check in and check out. Would highly recommend to anyone needing to book a hotel.

"Great Family getaway"

5
GrandTour789197, Thorold, Canada 10/01/2019

We have 3 children under 6 and they loved the pool and hotel experience! We felt like we had a mini vacation down south with the palm trees and beautiful atrium. The property is meticulously maintained and we definitely can't wait to go back again soon!

"Great Hotel in London"

5
User 07/01/2019

We have stayed at a few hotels in the London area for sports, by far this pool and water slide was the best. The layout is great, the staff are amazing and seem to appreciate your business. They are helpful and very kind. I will stay here in the future or at least check here first for availability when staying in the London area.

"Kid Take Over"

3
User 06/01/2019

My husband and I recently booked a King Suite facing the atrium for a romantic night away. The room was beautiful, clean and very comfortable. We loved our balcony and the view of the waterfall and pool. London has many lovely hotels, however, I specificially booked this hotel because of the pool and hot tub. Upon our arrival I realized quite quickly that we wouldn't be using the pool or hot tub due to the 100 children swarming the area (ie. Screaming, cannon balling, and climbing between the pool and the hot tub). Now, I am a teacher and I do love children but I was really hoping for a quiet getaway before going back to work. I, of course, want children to have fun and enjoy the pool. I imagine that's why their parents also booked this hotel. What I would suggest is that there be an “adult swim” time at 10pm to 11pm and from 7am to 8am. I did suggest this to the front desk and they did say that they would bring my concern up to management. Overall, we loved our room but I was very disappointed that I wasn't able to use the pool and hot tub without being crawled over and splashed by children. I would not recommend booking this hotel during the weekend. I am sure it is much more adult friendly during the week.

"Only hotel we stay at"

5
moosifer85, Leamington, Canada 05/01/2019

When ever my family and I plan and take a vacation we tend to only go as far as London for this hotel. We could go any where, but we all love it. Mainly for the pool and how close other amenities that are REALLY close by.

"Great Family Getaway"

5
User 05/01/2019

Great place to getaway with the kids for a winter break. Room was great - we booked a King Suite on the South side with Atrium view. Easy access to pool, room layout was great and the Atrium area was very well maintained. The pool busy but more than accommodated everyone. Shelly's was super busy so we didn't eat there, but Crabby Joe's was just next door and was an excellent back up to our dinner plans.

"Positive experience"

5
User 02/01/2019

Excellent stay, very happy with the staff, helpful and professional. Gorgeous lobby and pool, kids love the place. Sleep was great with quality bedding, and the arcade is a bonus. Definitely will return

"great New Years Eve"

5
U5085MErobertm, London 02/01/2019

we enjoyed our stay on New Years Eve! New Years Day was also my grandsons 8th Birthday! The kids really enjoyed the pool and waterslide! We have already booked our stay for 2019 New Years Eve! We had a great time!

"GREAT HOTEL"

4
User 02/01/2019

We loved the hotel and the fact that the restaurant (Shelleys) was attached to it so we didn't have to go outside into the cold. Pool area was great, however, it would have been nice to have lounge chairs for relaxation as opposed to just chairs.

"Great pool for kids."

4
User 28/12/2018

We stayed a night to give our kids a staycation and meet up with some friends for a night. Overall was a good experience - they loved the pool. The atmosphere in the pool area was fun.Shelly's restaurant is best avoided. Supper our server wasn't very friendly. Breakfast was awful. Over an hour wait for breakfast food and no apology or explanation. When it arrived the food was mediocre at best (hard to get breakfast wrong) and we only ate it because we were starving after waiting so long.The pool hours are posted but they closed for scheduled maintenance (not posted) 10 minutes after we arrived in the pool on the day we left which meant we only got one day out of the pool. Given what we paid just to stay there because of the pool, we were disappointed.

"Family/Pet Friendly Hotel"

5
User 27/12/2018

This is the second time we have stayed at the Lamplighter hotel. It has been updated and it is a very clean and comfortable place to stay. They have a great pool, hot tub and waterslide indoors. The food at the restaurant is great. The location is close to everything. Great place to stay while in London and is right off the 401.

"Vacation"

5
User 27/12/2018

Excellent experience, ! Friendly Staff clean rooms and the pool and water slide are great . The restaurant was nice and priced reasonably! Overall this trip was fun and would recommend to everyone from couples or families!!!

"Another Excellent Stay"

5
User 25/12/2018

Stayed here again in a King Room for a one night stay. Checkin was smooth. Everything was clean and in working order. Hot tub and pool was very nice once again in that tropical setting. Main purpose of trip is to relax and enjoy the amenities and The Bestwestern Lamplighter has never disappointed. Would recommend to all if visiting London.

"Exceptional reception"

5
Stay51673705944, Wiarton, Canada 24/12/2018

We had to travel to London for a Christmas gathering and needed a place to stay. We had three grandchildren with us. The gentleman at the front desk was extremely welcoming and accommodating, we couldn't have asked for better service. The pool was great, our room lovely. Just wish there were children portions and prices on room service menu.

"Beautiful Hotel & Pool Area"

5
Bakerfortress, Hamilton, Canada 13/12/2018

This was our first visit to this hotel in London and we loved it. Their pool area is the reason why most want to stay here as it is large, has a slide, and there is a lot of area to just hang out. Our room faced the pool and we were on the third floor that also had a balcony. The insulation on the sliding glass doors is great as we didn't hear any noise coming from the pool area while it was still open and we were tucking our grandchild into bed for the night. There are fridges in the room which is handy. However, our room did not have a microwave and I was really surprised. We found out (once we got home....) that you can ask for a microwave at the front desk and they will bring one up to your room. I guess next stay we'll know better. Our room was clean and we received the extra pillows that I requested when booking. The hotel was all decked out for Christmas - which was really lovely as well. Their customer service went above and beyond and we would definitely go back. I think the only negative thing about this hotel is that they don't offer a continental breakfast. For the family-friendly feel that it has (and the price of the rooms) it would be a nice bonus.

"A getaway"

5
User 12/12/2018

This was my first time staying here, and though Ive stayed at hotels that are a comparable price and location, this has exceeded my expectations. It started at the front desk with a super friendly person behind the counter, thanks Josh. I was texted to make sure my room was ok. The room was spotless, noticably so, the restaurant was accommodating, the food was fresh and tasted great. I was here during the week and had the pool to myself. The atrium was well taken care of and I felt like I was far away. They take great care of everything. I wish I'd stayed here the other times I've been in London. I won't be staying anywhere else now. Great quality for the money

"Girls shopping weekend."

5
L9039ZMjudithc, Sarnia 11/12/2018

Shopping with my sisters, the hotel was great,very friendly & accomadating. Everything we needed in a hotel room was there. It was very clean & well stocked. There were a lot of events going on in the hotel that weekend, the extra security was amazing. Everyone seemed very organized.

"Great expeirence"

5
Dream64509171498, Priceville, Canada 11/12/2018

The hotel stay was great. My kids enjoyed swimming at the fantastic pool. Set up of the room was great and decorated nicely. Having the restaurant on site was very handy. My husband has been here as well a few years ago for a conference and also enjoyed his stay. I would defiantly recommend staying at the lamplighter inn.

"great value"

4
JTO_10, Oakville, Canada 10/12/2018

Great stay for its price range. Large rooms. Excellent indoor pool. Small fitness room. Bathrooms and towels could use some updating. Thin walls - can easily hear neighbor's TV. Attentive and responsive staff. Interior and hallways look relatively new. Game room.

"Perfection"

5
Parisites, Canada 05/12/2018

These folks do everything right from the service to the linens. No free breakfast but an awesome restaurant with a substantial breakfast at a low price. Nice to get real eggs etc. Like the Best Western free breakfasts but they can get a little tiresome after a few nights on the road.

"Great hotel"

5
User 03/12/2018

Visited for a hockey tournament. Great food, service & amenities. Kids all loved the pool/waterslide, and the arcade. The room service completely exceeded expectations. Food arrived piping hot and was high quality (eggs benedict, in particular, was amazing). Would definitely stay here again

"Great night"

4
dupester77, Lambton Shores, Canada 28/11/2018

I took my daughter and her friends here for a night away. We had a king sized suite overlooking the Atrium. It was clean and comfortable. The only thing that would of made our stay better was a microwave in the room, especially considering it was a suite.

"Christmas party"

4
bryonp913, woodstock, Canada 28/11/2018

We were located in Room 217 overlooking Pool and Waterfall area in the Atrium. Great place to take family for a family outing. Balcony with 2 chairs and table to sit out in Atrium. Bedroom up and than a couple of steps down to sitting area and another television. Also a tv in the bedroom area. Safe in the closet is also available.

"Exceptional Facility"

5
Lynn N, Port Perry, Canada 28/11/2018

A little pricey but exceptional facility for a family or group. Beside the screw up in our reservation, our room was well positioned to view the pool on the main floor. Clean and well equipped. No microwave. Great pillows and comfy bed. Very busy hotel but friendly accommodating (pun) staff. Would return, just to relax in the enclosed pool.

"Amazing and relaxing stay!!!"

5
Trip13019930790, Corunna, Canada 23/11/2018

The atrium was beautiful.. the pool and slide was perfect for kids and temp was warm. Fun arcade room. Meals were affordable. Staff was helpful and knowledgeable, quick and accommodating. Really a great experiance and truly enjoyable

"Fantastic for Business Travellers"

5
Jeremy P, Wellington County, Canada 22/11/2018

This is the nicest hotel in London, lots of parking, excellent facilities and really great food. It is really nice to have a hotel that meets all my needs with very large desks and bright spacious rooms. Would recommend it to anyone coming into London

"Excellent stay"

5
Bootscootin99, Georgetown, Canada 20/11/2018

fabulous stay, adjoining tv area separated by interior doors. Outstanding pool area. Good restaurant.Bed very comfy. Smallish balcony overlooking pool. Top floor worked well. No complimentary brekkie but good restaurant brekkie for a reasonable price

"Great Hotel - Amazing Staff!"

5
Adventure13804246656, Newmarket, Canada 19/11/2018

Our family had a great experience. The hotel has rooms overlooking the beautiful atrium / pool area. Guest services are incredible and we will definitely consider for any conference / business trips in future. The hotel has several conference rooms to host a varying events. Overall 10/10!

"Fantastic place to stay"

5
User 16/11/2018

We come every year for hospital appointments and feel like we are on a min-vacation! Rooms are great, very clean and comfortable. Staff are always very pleasant and helpful. Have traveled all over the world and this hotel is at the top of my favorits. Also close to great shopping.

"Med appointment"

5
Philip C, Pembroke, Canada 15/11/2018

I showed up at one in the morning. My credit card would not work. They allowed me to pay by cash including the deposit. Saved me from standing in the cold for seven hours until my appointment clinic opened. I have always had a great experience here. The breakfast special is amazing and cheap

"Mini Tropical Stay"

5
SandraChristineA, Strathroy, Canada 12/11/2018

I loved staying here! Had a work meeting early morning, but came the night before and soaked in the hot tub, swam in the pool and it was all off the room balcony in the atrium, Felt like being away someplace warm with the decor! Will come back :)

"A great night!"

5
User 10/11/2018

We were not expecting to stay overnight in London, but our son with autism needed a video EEG (continuous monitoring) and by the time we were done at the hospital it was too late to drive home. We arrived with no reservation not knowing if there was "any room at the inn" so to speak. The front desk staff was wonderful and accommodating, and patiently helped us find the right room. The room was clean (we stayed overlooking the pool, nice), and we liked the very clean remote control. Great for a germ freak to see! lol The pool was delightful and our special needs son enjoyed the water slide and the hot tub. This is just such a great space. We also went over to Crabbie Joe's (so close we walked) for dinner and it was quite good. We wanted to try the restaurant at the hotel but it was very busy that night so it was better for our son to go somewhere a little quieter. Hoping to try Shelly's Tap and Grill next time we stay.

"Happy to be Back Again"

4
Passport65859507466, Whitby, Canada 05/11/2018

Service and staff, as always, were excellent. Beds (as always) were incredibly comfortable. Room was clean, well-equipped --loved the delicious-smelling citrusy soaps/shampoo!. A slight issue with warm room/ventilation was remedied with very kind offering of a fan. The only slight negative was the restaurant... Food is always delicious, breakfast special a great value. Breakfast and Dinner meal service is SLOW, and always seems to be. Dining room hasn't been overly busy for it to be this slow. Unfortunately, it's come down to whether or not we will eat at Shelley's again on our next stay. We love the breakfast, but shouldn't have to be forced to eat so quickly.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to have you back to stay with us and so happy that you enjoy your Lamplighter Inn experience. We are sorry you find Shelly's a little slow with service though. Your comments have certainly been shared with the restaurant manager. If you care to discuss your experience further please do not hesitate to contact the hotel manager to discuss in more detail. We look forward to welcoming you back the next time!

"Nice set up and clean"

4
Peter H, Mississauga, Canada 04/11/2018

The hotel set reminds me of a indoor resort where some of the rooms overlook a pool with small waterfalls. It's clean and reasonably priced. It also has good amenities (gym, games room) and a restaurant, however breakfast is not included.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We appreciate you sharing your experience with others. We hope you will return again soon.

"Difficult to Find Rooms Without any Helpful Signs"

4
Gary S, Port Elgin, Canada 04/11/2018

Overall the Hotel is well appointed with pleasant staff. However, trying to find my room without any helpful signs E.G. blocks of room numbers with arrows proved to be difficult, and when you have a bad back that lack of attention to detail does not sit well.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have you stay with us and happy that you found the staff to be pleasant and the hotel well appointed. We know our property is sprawling. Please do not ever hesitate to ask for assistance upon arrival. All of our staff are very happy to assist in any way. We hope you will visit us again.

"Great hotel for Families!"

5
GrandTour06903707181, Owen Sound, Canada 02/11/2018

Great place to stay with children. They loved the pool and water slide! Would definitely stay at this hotel again! Front desk staff was excellent. I appreciated the check in from them once we settled into our room...all done through text messaging. Would love it if the hotel would provide a complimentary breakfast.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you enjoyed your stay and found the Text Concierge system useful. It is great to know that Guest Services took good care of you. We offer an all day breakfast and also a daily wake up special until noon Monday to Saturday for $6.75. We are told it is of great value. At this time we are not offering complimentary breakfast. We look forward to welcoming you back again soon.

"Stay Here"

5
Amber D, Glencoe, Canada 01/11/2018

Absolutely amazing experience. The pool is set up with palm trees and beautiful plants and décor all around to make you feel as if you were in the tropics. Rooms with balcony views of the pool area and the amazing natural atmosphere. Comfortable and relaxing. The only complaint I had was that the coffee in the room was an out of date system that was unappealing to me and no coffee station at front to accommodate either but there was an option to purchase coffee at a conjoined restaurant but I personally found the coffee not so great. Otherwise everything else was amazing and I am looking forward to returning and hopefully by then they will have upgraded their coffee machines in the rooms

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and offer us some suggestions. We are very happy that you enjoyed your experience and spent some quality time in the tropical atrium. We look forward to welcoming you back the next time!

"EXCELLENT"

5
Companion19900072424, Port Colborne, Canada 31/10/2018

this was a great hotel, reasonably priced. Clean, great service.. food was great. Pool was beautiful. Attended a conference here. My friend and I have decided to come spend a couple of nights here just to get away as our experience was so good. I strongly recommend this hotel!

"Come for hockey and keep active kids active at this hotel"

3
Sandra H, Windsor, Canada 29/10/2018

11 year old loved the pool, especially the slide, hot tub, and the arcade. Dad and 11 year old literally got lost in the huge hotel while looking for the lobby to buy tokens for the arcade. They gave up Saturday night, but valiantly returned to their quest on Sunday morning.

"Great Hotel"

5
Seaside751112, Amherstburg, Canada 27/10/2018

Great Hotel, beatuiful inside, and the staff couldn't do more for you. Has a indoor water slide and a huge pool. Hours of pool are too short. should allow adults only in the pool after hours. The workout room overlooks the pool. Have hospital rates if your going overnight and a shuttle that takes you to and from the hospital.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to know that you enjoyed our Lamplighter Inn hospitality. Our pool hours are Sun – Fri 8am – 10pm and Sat 8am – 11pm. These hours are to ensure that noise levels quiet down in the evening for all guests to enjoy some peace given the pool is in the heart of the Atrium of the hotel with many rooms overlooking it. We are a family hotel therefore restricting children from any amenity would not be popular with many. The only restrictions are for safety reasons. We look forward to welcoming you back again the next time.

"BEST ROOM EVER"

5
tsayers2018, Sault Ste. Marie, Canada 24/10/2018

Stayed in king suite with jacuzzi tub, and was by far the best room that i have stayed in a really long time and was a resonable price. the bed was great, tub was fantastic the establishment was top notch. Fitness centre was as always great. EXCEPT the pillows were way to bulky, but that is nothing compared to the hotel! Great location and amenities.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review. We are thrilled that you enjoyed your visit and all of the amenities of the hotel. We hope you will visit us again soon!

"Birthday Party Gem!"

5
User 23/10/2018

For only $190 My daughter got to have her first ever birthday pool party in October. She got to invite 11 people on top of our family of 4 and received a special gift from the hotel as well. It was cheap, easy, and so much fun!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! Happy Birthday to your daughter again! We are so happy to know that she enjoyed a special day at our hotel. We look forward to having you visit us again in future...

"Wonderful Weekend"

5
User 23/10/2018

From the second I walked in the staff was friendly, the building was impeccable and the atmosphere was relaxing. The rooms were spacious and clean and the balcony in the room provided a great view of the atrium. Their indoor pool looks amazing (though I never had an opportunity to use it myself). I will definitely stay here whenever I'm in London. I may even start making special weekend trips with the family just to stay here again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are very happy that you enjoyed your Lamplighter Inn experience and had a wonderful weekend! We look forward to having you visit us again soon.

"Fabulous stay & property"

5
User 21/10/2018

We had an amazing 2 night stay recently as a family at Best Western Lamplighter. The pool and slide is a highlight. The rooms are well appointed. Service was great and location is convenient. Highly recommend.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are very pleased that your overall experience was a Fabulous one! We look forward to your next visit.

"Everything You Need"

4
Antonio D, Windsor, Canada 20/10/2018

Hotel had friendly staff, quick check-in and check-out, easy access to room with relaxing pool area. Food was quite good with dining experience efficient and friendly. Easy access off main road. Everything you need in accommodations for any type of business meeting.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you enjoyed friendly staff, efficient service and some good food. We hope you will visit us again soon.

"Ecellent!"

5
User 17/10/2018

The staff listens. They treat you with respect and kindness.They make you feel welcome and appreciated.Like our friends! When you arrive, they make you feel like you are coming to your second home. Check in is quick and efficient and, by the way ALL the food is good. Excellent Tortilla soup! Hot wings and cold beer OR steak. All good!Easy parking close to your room and a feeling that "all the lights are on "24/7 with regard to security.We have been to the lamplighter many times and we will be back!

"A pleasant visit."

4
Einekleine2015, Toronto, Canada 16/10/2018

For a visit to family in the London area, we chose the Lamplighter based on other reviews. While not expecting anything spectacular, we were pleasantly surprised. Our king suite was well designed with a sitting area, spacious closet, and a separate vanity. It was spotlessly clean, and the mattress was quite comfortable. While a very busy spot, with many children, having the suite doors offset from the hallway reduced some of the noise. Our only disappointment was the room service breakfast. It arrived with a missing item, which was not critical, but the English muffins were cold and hard, and our juice arrived in bottles. Not quite what we had hoped for. Still, while we may not order room service again, we would definitely stay here for another visit. Staff were very pleasant, and the cleanliness has won us over.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased that your visit was a pleasant one. We are sorry the you had an issue with your room service and hope you mentioned something at the time that the restaurant was able to make things better for you. We are very happy to know that your room was nice and clean and that you enjoyed that layout of the King Suite. We look forward to welcoming you back the next time.

"Good stay but...."

4
User 15/10/2018

I went to Windsor and on the way back home I decided to stop by London and I chose this hotel for the swimming pool. First of all, hotel is really nice. Room was modern and well designed for family trip. Especially I liked almost all the furnitures which have rounded edge. I have 14 month baby so I thought it was a really nice touch. Also room layout was good . Fortunately our room faced not swimming pool side so I couldn't smell chemical stuff from swimming pool. Staff was also friendly. Especially housekeeping attendant was really helpful. But why 4 out of 5? Because of we chose this hotel for my daughter's swimming. But When we got the pool, pool was closed. I heard there was an incident last night. Maybe I was just unlucky but it was a little bit disappointing not to use the pool. This hotel promotes the pool a lot but cannot use????

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you enjoyed your visit overall. There was a pool fouling recently which meant the pool had to be closed earlier than normal and was not available until into the next morning while things were disinfected and the pool water treated. This is not a common occurrence and also an unforeseen incident. We certainly hope you will try us again for a more seamless visit on another occasion.

"Always satisfied"

5
terryhE6265EO, bobcaygeon on, Canada 14/10/2018

We stay here in London at the best western lamplighter great hotel great service great pool clean rooms it the best in London always happy with our stay.we have used it for hospital visits shuttle service from hotel to hospital is available

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled to have you stay with us and look forward to your next visit.

"Kids? Wheelchair? A few things missing..."

4
carmenincanada, London, Canada 14/10/2018

Two nights for family from out of town brought mixed results. The good: constant checking in with guests to ensure satisfaction. A relatively clean environment. And exceptionally friendly staff. A wheelchair bound individual had the choice of one room - which thankfully was available in my two week prior booking. But no bed guards were available, so double comfy chairs as ‘walls' had to make due. Then there was the pool area for kids: yes, it was mid week, but why no life guard and then no slide or good kid things open? The facility has the amenities, but no access. After Thanksgiving there is not much in this town to occupy little ones, and a rockin' pool area would stand out. Finally, no breakfast included. Really? Overall, better for able bodied adults who can travel out to eat, I'd suggest.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are sorry that you were disappointed that the waterslide was not open during the day. We have very little call for it during the times when kids are in school. The slide is open evenings and weekends day and night though. We also have extended hours in summer and during times like March Break and Special Holidays. If in question just call the hotel direct for more information. We are very pleased that you enjoyed some great customer service while visiting our hotel and found our staff to be extremely friendly. We have many devices including wheel chairs and walkers for those that require them and perhaps have not brought them with them. The hotel is quite sprawling so these particular devices do come in handy. We are sorry that we do not provide bed guards. Our pool is a Class B pool meaning that Lifeguards are not required. We must have Lifeguards at the top and bottom of the slide though when it is in operation. We do normally have a Lifeguard on deck though. If you didn't see one that pool must have been extremely quiet. The daytime Lifeguard that keeps an eye on the pool does have other duties that may take them away occasionally from the pool. There are signs posted on all doors that children under the age of 12 must be accompanied by an Adult when in the pool. We do not include breakfast at our hotel. We do however have a full service restaurant on site that does serve breakfast all day along with lunch, dinner and many daily specials. We also have a "Wake Up Special" that is available Monday to Saturday for 6.75. We are told it is of great value. We also offer room service for all meal periods. We hope you will visit again. Do not hesitate to ask for assistance anytime!

"Resort Close to Home"

4
User 04/10/2018

The hotel staff were very welcoming upon arrival. Room was clean and had everything we needed except a microwave. Bed was very comfortable. Love having 4 pillows. Pool area busy. Many kids there without parents. Only one lifeguard enforced parents being on the pool deck while kids are there.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review. We are very happy to know you felt welcome upon arrival and found the hotel clean and well appointed. We are sorry that you were not aware but we do supply microwaves upon request or you can even ask for one when making your reservation. Our pool is a Class B pool meaning that it does not require Lifeguards. Children under 12 years are to be accompanied by someone 16 years or older. Our waterslide does require lifeguards at the top and bottom when it is in operation. Often we do have a third guard on the pool deck which is maybe what you observed. They keep an eye on the pool but also are doing pool tests, towel service, first aid as required, crowd control and go into the rotation on the slide. It is clearly posted that all children under 12 years must be accompanied by an adult. Our hotel is a busy family hotel but mid week visits can be a very different experience. We hope you will return again when you are looking for another close to home getaway.

"Impressive Motel/Hotel"

4
Vince M, Sarnia, Canada 03/10/2018

We did an overnght stay at Best Western Lamlighter in London Ontario on Sept29,2018,& it's a great place to stay, awesome comfortable beds,we fell asleep wihin 5 minutes, rooms were pretty quiet from outside noise, & very clean (9 out of 10), bring your swim suit, they have have a decent pool with waterfalls in the Atrium, had breakfast at their busy in house restaurant (Shelly's), & food was excellent & service was quick, despite being busy,the staff at the hotel were great & professional, well trained & hard workers. The price of the room was excellent, we received the wedding rate, which was the same with two other hotel companies that i checked out, & the competition offers less amenities & services, keep in mind that the Best Western Lamplighter Inn is a higher end hotel, compared to your mainstream hotels, so their REGULAR room rates were about 10% higher, which we thought was a deal, considering you are getting great service/staff, delicious food, nice rooms, extremely comfortable beds,exercise room, lots of parking,close to 401 Hwy, close to many stores & businesses in London, and a decent swimming pool. I hope this review helps all travellers & i am sure you will enjoy your stay at Best Western Lamplighter Inn, unless you are a consumer that can never be satisfied.?? By Vinny.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review and for sharing your positive experience with others. We are thrilled that you enjoyed your visit and found the staff caring and professional. We hope you will visit us again when you have the need for accommodations in London or even just for a visit anytime! We appreciate your comments very much.

"Nice"

3
User 03/10/2018

My kids absolutely loved the pool and water slide area, however it was SO busy. Made it very hard for my youngest child, my three year old, to enjoy. She also wasnt allowed to go down the water slide with a parent, and she was very upset about that. The room was mediocre at best. It was also very disappointing that there was no continental breakfast included. For being as expensive as it was to stay there, I was very disappointed with these things. Also, SUPER confusing to find your room.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are sorry that your youngest was not able to ride the slide this time. There is a 4 foot rule to ride it based on the design of the design of the slide and the government licensing to operate it. At no time is it safe to ride down the slide tandem. We are sorry that you did not care for your room. We do have 16 different room types at our hotel so perhaps there would be another room type that would work for you better. Our hotel is a sprawling property but we do have maps in all of the guest rooms located in the guest directory. Staff also are used to helping people find their way around. Breakfast is not included at our property but is available all day in the restaurant. We also have a Wake Up Special for $6.75 Monday to Saturday until noon that we are told is of great value. We hope you will bring your little one back to ride the slide when she is a little taller. We would welcome you and your family back any time!

"Birthday Gift"

4
Debbie M, Leamington, Canada 02/10/2018

Stayed 2 nights for my husband's birthday. Stayed in a king size suite with Jacuzzi tub. Everything was good. Found room a bit warm even with the air set at 68 at night. Had a very good inexpensive breakfast at adjoining restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy Belated Birthday to your husband! Thank you for choosing to stay with us for this occasion. We are very happy that you enjoyed your experience and hope you will return again soon!

"Clan Gathering"

5
Denise L, Walkerton, Canada 01/10/2018

Our 69th Clan Gathering ran smoothly. The meeting room was beautiful, the staff friendly, the food was excellent except for the coffe-extremely strong. The pool area was beautiful to walk around and enjoy the trees and flowers. I would look forward to returning again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for choosing to have your Clan Gathering at our hotel. We were thrilled to have you here and very happy that you enjoyed our staff, accommodations, service and conference space. We look forward to having you stay with us again in future!

"40th Wedding Anniversary Party"

5
User 25/09/2018

Our first stay at The Best Western Plus Lamplighter for a 40th anniversary party. My husband and I enjoyed our overnight accommodation. Clean, Comfortable, Courteous and Delicious meals. Looking forward to our next trip to London, Ontario's Best Western Plus Lamplighter. M&R

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Happy 40th Anniversary! We are thrilled you had a great celebration and hope you will visit again the next time you visit London. Congratulations on 40 years!

"Leisure Convention"

4
User 24/09/2018

Stayed with a group at a collector's convention and auction and enjoyed the hotel amenities and service very much. The hotel located us all in close proximity to each other to make it easier to convene meetings and share experiences.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are happy to have you stay with us and thrilled that you enjoyed your experience. We hope to see you again for another convention or just a visit!

"Great Hotel"

5
User 22/09/2018

Best Pool area in a hotel that I have ever seen. The rooms are a nice size, clean and comfy. The hotel has plenty of parking so you never have to worry about not getting a spot when you return back to the hotel at night. The staff are very nice as well. Will definitely stay here again

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you enjoyed your Lamplighter Inn experience and look forward to have you visit us again soon!

"Excellent Hotel"

5
kenlindamac, Caledon, Canada 21/09/2018

Best hotel in London area, there is no point looking anywhere else. Comfort and convenience with everything you need on hand. I have never used the pool area but it emits no smell and is not noisy at all. King beds are extremely comfortable. Staff are always willing to lend a hand anytime.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are delighted that you enjoy our hotel and thrilled that you enjoy the comforts and convenience of our property. We look forward to having you stay with us again the next time your travels bring you to London!

"Great place to stay in London"

5
995darlened, Windsor, Canada 20/09/2018

Right from check in to check out the experience is wonderful. The restaurant staff are excellent and kind. The bar/lounge was crazy busy the night I was in it but the bartender was amazingly attentive.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that your experience was a positive one with both the hotel and the restaurant. We look forward to having you visit again then next time your travels bring you back to London!

"Love the slide!"

5
scrivershauna, Georgetown, Canada 18/09/2018

The pool area was great. Clean and comfortable. It's a great place to bring the family for alittle vacation without the expense of getting on a plane . The rooms were clean very comfortable. Lastly staff responded to any requests promptly and we loved that we could speak with the front desk via text rather then calling

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy you found the hotel clean and comfortable and a great place to bring your family for a vacation! It is great to know that you enjoyed the pool and found our staff to be very responsive and attentive. We love that you found our "text concierge" system useful. We hope you will visit us again soon.

"Nice Hotel"

5
TampaTampa99, Tampa 17/09/2018

I was surprised at the amount of less than excellent reviews for this establishment. I have stayed here several times now spread out over ten years and I have nothing but good to say about it. A lot of the negativity seems to be directed to the pool area, but there are rooms that aren't adjacent to the pool that should be available upon request. Most establishments have restrictions on food and drink in the common areas. If you're traveling with children, you may want to be close to that action, but as a business traveler I found my room clean, comfortable and quiet. The staff was friendly, courteous and helpful. There is a restaurant and bar on site that has a decent menu, reasonably priced for a hotel. There are also many decent restaurants within a short walk (which I took advantage of without a vehicle in the lovely September weather), and many more within a short drive. I travel quite a lot on both business and leisure, and I'd definitely stay here again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review of the Lamplighter Inn! We are very happy to have you back to visit and certainly appreciate you sharing your insights and positive experience with others. We look forward to welcoming you back the next time your travels bring you back to London.

"Excellent Stay"

5
User 12/09/2018

Stayed for one night in an atrium room on second floor overlooking pool with balcony. Queen bed with sitting area, 2 TVs, mini fridge, microwave upon request, separate shower and tub, heat lamp,...etc...nice room, just a slight problem with ac during our stay...room would not cool down. Pool and hot tub outstanding as usual. They actually were able to open the roof panels of the pool area to allow in fresh air! Room was very clean as was the hotel in general. Would recommend to all and our go to place when visiting London.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you had an excellent stay with us! We hope the air conditioning issue was sort lived and it was able to be resolved quickly for you. Our Atrium roof does open. As a matter of fact we just replaced all of the glass in it this summer! A newer technology and definitely a nice fresh look. We hope you will visit us again soon. We appreciate you sharing your positive experience with others.

"Very relaxing and comfortable The staff was exceptional"

5
brucepadgham, Montreal, Canada 11/09/2018

Our stay was totally a great experience. The staff was fantastic, the room was impeccable and comfortable. The beds were very comfortable.The restaurant's breakfast and dinner was very good. Again the staff was great.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for taking the time to post your review. We are thrilled that your accommodations, interaction with our staff and your restaurant experience were all very positive. We look forward to welcoming you back soon! Thank you for sharing your positive experience with others.

"Sept"

5
bigbay2017, Barrie, Canada 09/09/2018

Great place to stay. Great swimming pool. Staff are very friendly. The restaurant was very good. We will come back again, we were there to take care of some business but we will come back for some fun.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that your visit was a positive one and look forward to welcoming you back for some fun the next time! We appreciate you choosing to stay with us.

"Better than expected!"

5
Ruth S, Lapeer, Michigan 03/09/2018

Beautiful property, close to many sites. The pool was very relaxing. Rooms were VERY quiet, despite being close to the pool and waterfall. Would definitely stay again. Close to restaurants and attractions. A tad expensive for a holiday weekend, but suite room was so comfortable.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review! We are very pleased to have you stay with us and thrilled that you enjoyed your accommodations and the pool and tropical atrium. We look forward to having you back to visit in future!

"A place for all ages!"

5
deant664, Amherstburg 02/09/2018

Best Western Lamplighter Inn London Management hits a homerun again. They made arrangements for the room of our choice overlooking the pool and water falls. There was even a little anniversary something for us in the room when we walked in, wow thanks Jim! It was the perfect stay for our anniversary. It's a place you can go where you don't have to worry about the weather outside. The tropical setting around a pool, hot tub and waterslide is very relaxing. We especially love our own private balcony overlooking the area and enjoy a nice glass of wine!! It is located in an area with a mall and many restaurants close by, we usually like picking something up to eat and enjoying it on the balcony. The rooms are clean and the staff is very pleasant you can tell the Inn is very well-managed. Thanks again Jim, for A great anniversary stay! We will certainly be back with family and friends. Dino & Kim

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Congratulations Dino and Kim on your Anniversary! It was nice to have you back to stay with us. We are thrilled that you chose to celebrate with us and appreciate you sharing your positive experiences of your visits to our hotel with others. We look forward to welcoming you back again the next time! Thank you for taking the time to post your review...

"Great place for family getaway"

5
Kim A, Keswick, Canada 02/09/2018

Great place to stay if you have young children or are young at heart. Beautiful Hotel with a large pool area with slide of kids coming out of the Lighthouse. Rooms are spacious and very comfortable. Staff are welcoming and friendly. Nice restaurant on site with good prices. Great breakfast.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing us for your family getaway! We are very happy to know you enjoy the tropical atrium, pool and waterslide. It is even better to know that your entire family had fun riding the Mountain Slide. We pleased that you had an opportunity to enjoy most all of the hotel amenities. We look forward to having you stay with us again.

"Great Pool"

5
danielschubert2012, Burlington, Canada 31/08/2018

We rented two rooms and had two families stay the night. This was our mini little holiday for the kids, spent most of the afternoon in the pool and hot tub, then spent the following day at Story Book Gardens. Unfortunately the kids were a little too small to try the water slide, which was a lot of fun. Overall the kids had a great time, our eight year old daughter cried when we left, both little girls wanted to stay longer in the hotel. We found the staff to be very friendly. Room was great.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for sharing your experience with others! We are sorry that your children didn't meet the 4 foot rule for the waterslide. This is a licensing agreement to operate the slide based on the design of it. We unfortunately cannot bend the rules on safety. It is nice to know that despite that your whole family enjoyed the pool and your Lamplighter Inn experience. We hope you will return again soon. We are sure that it won't be long and everyone will get to ride the slide for another fun Lamplighter Inn experience.

"Our Favorite Place to stay in Canada."

5
370caseyb, Michigan, United States 28/08/2018

We love staying here! It has the nicest pool I have seen in a hotel. The water slide is also a lot of fun! We make a point to stay here one night ever year as part of our Canada vacation. It is also only about 15 minutes from Storybook Gardens. So with kids it is a plus!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so honoured that we are your favourite place to stay while in Canada! We are thrilled that you keep coming back and enjoy the pool, atrium and waterslide. We look forward to welcoming you back when your travels bring you over the boarder again and back to London, Ontario. Thank you for sharing your positive experience with others.

"One of my favorite places to stay each year at convention time"

4
User 27/08/2018

What a very clean and comfortable stay! This is the third year we have stayed. The pool area is amazing and the rooms are clean and spacious. My only complaint would be that I asked the front desk for new towels and had to call more than once for them...four hours later. There was a very nice young man working the front desk, Joshua S. He helped us find a specialty restaurant that we were looking for and was very helpful.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review. We are thrilled to have you back and so happy that you find our hotel clean and comfortable always. We are so sorry that your towel order took so long. We just implemented a new paging system for our porters. Perhaps there was a technical error in the order? Regardless if you ever have an issue like this in future please do not hesitate to call Guest Services with a reminder. No request should ever take that much time! We look forward to welcoming you back the next time!

"Fun weekend"

4
dbeller2018, Windsor, Canada 27/08/2018

Fun weekend...great pool and water slide. Very busy on the weekend. Close to many restaurants and shops. A little pricier than expected. Nice to have a restaurant attached. Walking distance to restaurants.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy that you had a fun weekend and enjoy the hotel and all of its amenities. We hope you will return for another visit soon.

"A comfortable night in a kid friendly space"

4
andrearimbault, Toronto, Canada 26/08/2018

We really enjoyed staying and using the pool and hot tub. My children were a little disappointed they were too small for the water slide. The parking lot is difficult to turn left out of, especially during evening rush hour. It's a little bit expensive for a stay in London Ontario at $200 per night.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are pleased that you enjoyed your visit and the pool and tropical atrium. It gets even better as the weather gets colder out and the tropics still exist under the dome. We do have a 4 foot rule on our slide which is part of the licensing agreement to operate it based on the slides design for safety reasons. It is difficult to make a left turn however there are traffic lights at each intersection which does offer relief in regular intervals. We hope you will return again when your children will be tall enough to get their turn to ride the slide!

"Close to the highway with attractive pool"

3
TorontoJK, Toronto, Canada 20/08/2018

Location is easy to reach from the highway with a good-sized parking lot. Outside doors are located around the perimeter of the building so you can park and enter in the vicinity of your room rather than through the front lobby every time. The pool is the main attraction here and we chose a room with an atrium view but I'd make a different choice another time. The proximity to the pool meant the room was uncomfortably humid. Sheets, towels, and clothes were slightly damp and even the carpet felt moist underfoot. The HVAC in the rooms had a strong fan and kept us cool but it simply couldn't compete with the mass of water in a huge indoor pool. Rooms farther away still had excellent pool access but were much more comfortable. Something to consider, at least, when you're making your choice. The room was equipped with a bar-sized fridge and desk-level outlets convenient for charging. The tiny bathroom accommodated both a standup shower and a separate tub along with the toilet, leaving little remaining space for the door to swing. There was a minimal gap under the door so it wouldn't pass over the floor mat, contributing to the jam-ups. A little adjustment would make a world of difference. The sink is just outside the bathroom, with a good-sized mirror and large vanity, so that made getting ready in the morning a lot speedier. Taller patrons will have to limbo a bit to get wet under the shower head; it's just a bit too low on the wall. Lots of hot water, though, and good water pressure.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to have you with us and pleased that overall your visit was a pleasant one. We are sorry that you found such humidity in your room. Although one may think with a huge pool in close proximity our experience is that this typically does not cause such humidity. This summer has been extra humid and just as we have all been battling it at home we have had a few issues here as well. Fortunately we have taken extra precautions to prevent this problem and going forward we hope it remains a very isolated occurrence. We hope you will visit again when you have the next opportunity to visit London!

"My kids love this place"

5
User 20/08/2018

This is a perfect place for families. My kids love the pool and water slide. The room was big and clean and very close to the pool and games room. We had a blast and will be back again in the future. A+

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to have you stay with us and thrilled that your children enjoyed their Lamplighter Inn visit. We look forward to having you visit again in future!

"Ultimate customer service and facility"

5
Sheri A, Toronto, Canada 19/08/2018

We stayed at London Best Western Plus Lamplighter Hotel this weekend. We heard great things and were excited to stay there while visiting friends in London. Upon arrival you sign up to be able to receive texts from the front desk or send them any requests. The hotel staff were very accommodating. Eg. 1. Needed a scent free room and they ensured we had that. 2. Ac wasn't working optimally so they provided fans within a good time frame The pool was not overly crowded. One recommendation I would have is to have marking paint like neon orange on the steps of the pool where the slide to make them more visible under the water. There are lifeguards on duty and everyone, including the adults had fun! There were lots of loungers. We had a king suite overlooking the pool with a balcony. The darkening drapes were great for sleeping in a wee bit. Nice sloping bath tub. Fridge in room. Very comfortable beds. Modern looking rooms. Shelley's Restaurant in front had good food options at reasonable prices where you could stay, order and pick up food to eat in room or have it delivered for 18% gratuity. Rooms that walk out to the water slide pool are 140s. A beautiful atrium attached to the pool. Staff were very friendly and checking in to see how things were and if we were enjoying our stay. We have stayed at many hotels when traveling and this one, by far was one of the best! Hotel is close to the White Oaks Mall. Thanks for a great stay!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review of the Best Western Plus Lamplighter Inn! We are very pleased you chose to stay with us and thrilled that your family enjoyed the overall experience. We hope you will return again in future when your travels bring you back to the London area.

"Wonderful experience"

5
DRCGSK, Mississauga, Canada 19/08/2018

Really enjoyed our one night stay at this Best Western in London. It's close to the highway, has free parking and wifi. The entire place looks newly renovated. The room was big, and tastefully decorated. The beds were very comfortable. Front desk service was exceptional! Thank you!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your positive experience with others. We are so pleased to have you stay with us and happy that you enjoyed some of the newest renovations. We look forward to having you visit with us again in future.

"Everyone had a great time"

5
kathyiacovone, Windsor, Canada 17/08/2018

Great hotel. Everyone loved the room pool area. VERY CLEAN! make sure when making reservations that they get everything you need. pool area was very clean and nicely decorated. the slide was very clean and entertaining. plenty of towels by pool side. WOULD AND WILL RECOMMEND TO EVERYONE. WILL GO BACK

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others. We are thrilled that you enjoyed your Lamplighter Inn visit. We look forward to welcoming you back the next time!

"Love this place!"

5
F9422STangelag, Barrie, Canada 14/08/2018

Once again the Lamplighter is a hit! We make this a yearly destination for a small family vacation....do some shopping, eat too much and swim to our hearts content! The staff here is fantastic, accommodations are wonderful and pool area is the best!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are thrilled that you enjoy your visits and keep coming back. We are very happy that we didn't disappoint once again and certainly look forward to your next visit!

"Worth the drive from anywhere"

5
edwarddukes13, St. Catharines, Canada 14/08/2018

Great pool its heated and very clean awesome hot tub too. Great rooms VERY CLEAN. Very good food in the restaurant. The best part is there are no additional fees for parking and resort it's the price you see is the price you pay!!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you made the drive to visit us! Thank you for your review. We are so pleased you enjoyed your Lamplighter Inn experience. We look forward to welcoming you again soon.

"Lamplighter is awesome"

5
User 13/08/2018

The facility is always top notch, staff is awesome amenities are good Lots of things to do right at the hotel. Food is very good. Pool area is great for family fun. A very first rate experience for the entire family

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you taking the time to post your review. We are very happy that you enjoyed your visit and hope you will come back again soon!

"Kids loved it!!"

4
tadak, Toronto 10/08/2018

Really happy we stayed at the Best Western Plus Lamplighter in London. Property is very clean and well maintained, and the kids really loved the pool area, and went on the waterslide over and over. An amazing feature, and likely the most fun pool I've seen in a hotel. Kids loved the games room as well. Rooms and beds were very comfortable. Hotel is close to lots of restaurants.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and sharing your positive experience with others. We are very happy you enjoyed your Lamplighter Inn visit and hope you return again soon!

"Lovely hotel with great restaurant"

5
makis400, Thunder Bay, Canada 06/08/2018

This hotel was quiet, very clean, the front staff were exemplary in their service. I enjoy peace and quiet with no inebriated people or screaming children so this was perfect. It has a lovely restaurant attached, although a bit pricey, it was nice not to have to drive after being awake since 5 am and taking a plane and a train

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are a family hotel so we are very happy that the time you were with us was a quieter one! We appreciate your comment on the exemplary service from Guest Services and hope you will return again when visiting London.

"stay"

5
User 06/08/2018

this motel is awesome .great for kids the room was laid out good and food in restaurant was great ,We have stayed here before and will continue to stay here whenever we are in London staff was courteous when checking in and also when leaving .

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have you back to visit and thrilled that once again it was a great experience. We look forward to seeing again the next time!

"Best time ever!"

5
Katy R, brantford, Canada 06/08/2018

Although we went for 1 night, we added a second night because we loved it so much. Immaculate and beautiful hotel and guest room. Most comfortable bed! Staff were all wonderful. Will definitely return

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are thrilled that you enjoyed your visit so much that you extended it! We look forward to welcoming you back the next time!

"Lounge and pool area with very nice rooms and reasonable rates"

5
GBLilley, Haddon Township NJ 04/08/2018

We were in London, Ont, for a wedding. When we entered the Hotel Lobby area and looked down from the lobby to the pool, it does take your breath away. That was worth the whole price of our stay. But we also very much liked the breakfasts and all of the accommodations for the wedding

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. Your description of our hotel makes us VERY happy. We are thrilled that you enjoyed the hotel, accommodations, food and your wedding experience. We hope you will return again to visit when your travels bring you back to London!

"Night Out at Lamplighter Inn"

5
User 03/08/2018

The Lamplighter Inn, is a great place to stay. The pool is clean never too busy,the rooms are big and comfortable. Great friendly staff. A couple, a family with young or older children would enjoy their night .

"Second time here and will be back again!"

5
User 01/08/2018

Absolutely love this hotel! It is meticulously maintained and all the staff is very friendly and helpful. It is conveniently located and the onsite restaurant was also delicious. We will be back again soon!

"AMAZING HOTEL"

5
201tracey201, Walkerton, Canada 27/07/2018

When Ronald McDonald House is full, the Best Western Plus takes the overflow family members. We were treated like royalty, what a FABULOUS place to stay at. We will definitely stay here again. Thanks to ALL the fantastic staff!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We were happy to have you stay with us. You are welcome any time! All Best Wishes to you and your family.

"Always a pleasure "

5
User 25/07/2018

Thank you to the staff of the staff of the Best Western Lamplighter Inn in London Ontario. We have stayed at your hotel many times in the past and it gets better every time! The rooms are always spotless, the staff is always friendly and they go out of your way to ensure you're comfortable. The games room was fixed up since the last time we came which was nice to give me my wife a break for half an hour and let the kids go play games. The pool is always so clean and the water is always lukewarm. We will definitely come back. Highly recommend this hotel to anyone in the area or anyone just passing through. Beneteau family

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your kind review. We are thrilled that you enjoy your visits and all that the Lamplighter Inn has to offer. We certainly appreciate you sharing your positive experience with others. Looking forward to welcoming you back the next time!

"Highly Recommend"

5
T89AIkimberlyf, La Salle, Canada 24/07/2018

I have stayed at the Best Western Plus Lamplighter Inn & Conference Centre last year and again was not disappointed. My husband, who has not stayed there for quite a few years, was extremely surprised on how updated and clean is compared to the last time he stayed. (This was many years ago) The staff were extremely friendly and the food at the restaurant was very satisfying We will definitely be making this our hotel choice when we are back in London

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so happy that you have returned and had an opportunity to enjoy some of our newest improvements. There is always lots going on so by the next time you will probably see even more! We certainly appreciate your comments and look forward to welcoming you back again soon.

"Great Hotel"

5
User 20/07/2018

Great hotel to stay at with a great pool, that has a water slide. Very helpful staff to help you when needed. The hotel has a great location that is convenient to go to St. Thomas as we did, so we could go to Day out with Thomas.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you enjoyed your visit, our staff and facilities. We look forward to welcoming you back again soon.

"Best Western Lamplighter Inn, London, Ontario"

4
User 18/07/2018

My first time at a Best Western and I was impressed with the staff and service. All areas were clean and staff were friendly and engaging. Food was great - only downside was that there was not enough staff in the bar/restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very pleased that you enjoyed your Lamplighter Inn experience and hope you will return again soon. We are sorry to hear that things were a little slow in the bar/restaurant though. We are very pleased to know that you enjoyed the food and found the staff friendly and engaging. We hope you will come back for another visit soon.

"Great staff, Great hotel"

5
KGT1180, Ontario, Canada 17/07/2018

Although I was here for a conference, I was really impressed. From the moment of arrival at reception, I found the staff extremely pleasant and helpful. The rooms were clean and the bed very comfortable (tempurpedic?) Granted, the Atrium was rather warm owing to the weather in comparison to the halls to and in the various conference rooms. However, overall, the layout was very accessible and easy to navigate. The food was amazing. The cook took into consideration gluten free at every meal. The the variety and flavour was commendable. The serving staff were very pleasant and accommodating. The Lamplighter has a wonderful looking pool area with slide which I would think any kid would enjoy. I would definitely recommend this hotel for a conference, a family get away or other.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your review of the Best Western Plus Lamplighter Inn! We are so pleased that you enjoyed your conference, our service food and hotel. We certainly appreciate you sharing your positive experience with others. We do have a couple of mattress choices. You most likely did experience a Tempurpedic Mattress as we have a wing of the hotel dedicated to them. We nope you will return again on business or for pleasure. We appreciate you review and hope to welcome you back soon!

"“I had ocassion to spend time in London for the installation of a new shoulder at St Joseph Hospital."

5
Modeler62, Pickering, Ontario 09/07/2018

I was cordially greeted by the staff who on finding that a hospital visit was the reason for my stay immediately lowered the rate to to less than the old age discount they would normally charge. I was also offered free shuttle service to the hospital and back which was a very considerate service. The room was spotless, all amenities one would expect were provided and the air conditioning was efficient and much appreciated. I since have returned multiple times for obvious reasons and have never been disappointed. What more could one ask, maybe a bottle of champagne and a bouquet of roses for my wife.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased to have you stay with us and hope you are feeling great since your surgery. It is nice to know that we could help the situation in a small way and appreciate very much you sharing your positive experience with others. We are thrilled that your visits have been positive ones and look forward to welcoming you back again soon.

"Awesome hotel, pool is amazing."

5
User 09/07/2018

We stayed here when we attended a wedding in town. The hotel was awesome but the pool and slide were amazing. The kids had a blast, so did mama :) The customer service was very good. Our room was stuffy and we weren't sure if the AC was working so we asked them to send someone to check it out. They did and said there was no problem, when we returned from the wedding the AC was working well. Check out took one minute.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review. We are very happy to have been the destination for your overnight while in London. It is great to know that the pool and waterslide were a hit and that everyone involved had a fabulous time. We are sorry for the temporary AC issue but pleased that you asked for help so we could make things better for you. We look forward to having you visit us again!

"Wedding weekend mini vacation"

5
User 03/07/2018

Hi ... we were attending a wedding in Strathroy and the invitees arranged for people to be shuttled from the Lamplighter the day of the wedding ... we decided to make a weekend of it ... we are Londoners but had never actually stayed overnight at the Lamplighter ... what a great weekend ... service is top notch ... the room was gorgeous and quiet ...the bed was SUPER comfortable ... we enjoyed the pool and hot tub ... room service was fast, tasty, incredibly priced and very generous portions ... free parking ... wifi ... newspapers ... we are going to be staying at the Lamplighter again ... it felt like a holiday without leaving the city :)

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review of the Best Western Plus Lamplighter Inn! We are thrilled that you were able to stay with us and very happy to have been the host hotel for your family wedding. It is great to know that you enjoyed the service, accommodations and amenities. We look forward to welcoming you back again in future.

"Best hotel I stayed in for a reasonable price! And my dog could spend time with me!"

5
Nicole M, Brantford, Ontario, Canada 03/07/2018

I was undergoing surgery. The room catered to pets thankfully. The room was clean, didn't stink of others dogs, well decored, quiet and comfortable. The pillows were PERFECT because I needed propping up. The bed was comfortable too. Other than missing a microwave and the toilet paper difficult to get to, the place was perfect! There is a restaurant there too So the one taking care of you don't need to go too far. Thank you for the stay and that my girl could be with me creating less worry during my surgery.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for choosing to stay with us. We are happy to know that your surgery is now behind you and wish you all the very best in your continued recovery. We are happy to have been a little help in the process. In future we do have microwaves available upon request at no charge for any hotel guest. Typically supply is not an issue but it is a good idea to request early to be sure. We hope you will return again when you can just enjoy and not have to worry about any hospital adventure as well!

"Family gathering and the dogs too!"

4
tiggergalttfn, Michigan 29/06/2018

We stayed for a weekend for a family gathering (people from the US and Canada) to celebrate a 60th wedding anniversary and it was a huge success! Property was awesome! We had about 10 rooms booked and a couple with pets and everyone was very happy with their rooms. The kids of course loved the slide and pool; adults loved we could see them from the upper balcony without having to be right in the pool area the whole time. Would definitely go back!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and also for choosing us as the destination for your family gathering! We are thrilled to be part of such an important celebration. It is great to know that everyone enjoyed themselves and their time at the Lamplighter Inn. We hope you will return again the next time your travels bring you back to London.

"Awesome place to stay, whether for business, shopping or just relaxing!"

5
shirlontheriver, Ohio 22/06/2018

I come here several times a year. Such an awesome hotel! Rooms are spacious and clean. All the hotel staff are very friendly and accommodating. Always get the atrium view as it is spectacular. Love all the trees and plants around the pool and hot tub. Restaurant on site and also a workout room. I won't stay anywhere else when I visit London!

roomsraven, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good Afternoon Shirl, Thank you for completing our brief survey and submitting your valuable feedback. The information you have provided to us will help us to improve and deliver a memorable experience to you and other guests in the future. While keeping our surveys confidential, we also use the survey responses for future training purposes for our staff. If I can be of assistance in the future, please don't hesitate to contact me at 519-691-3421. We hope you will come back and see us again soon. Sincerely, Jenn Zimmer Guest Relations Administrator Best Western Plus Lamplighter Inn

"First Stay, but certainly not our last!"

5
BurlingtonGirl25, Burlington, Canada 18/06/2018

We stayed for one night and had an amazing time!! We were a little leary when we heard that there were numerous teams staying - but it only added to the fun atmosphere we all enjoyed during our stay. If you do stay, get a room on the atrium side, I would imagine it's a much different experience to face the parking lot instead of the gorgeous tropical atrium! We really felt like we were in Florida, the landscaping is gorgeous and beautifully laid out. The pool was open until 11 the night we were there, which was fun for the kids, and for us. Yes, the sports team families were drinking all over the place, but we did see security, and once the pool closed, everything quieted down. Lloyd at the front desk was helpful from our first reservation phone call, to check in, to texting me to see if all was well with our room. We had a blast and will definitely be making this our go-to place when our Family needs a little getaway!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review of our hotel. We are very pleased to have you stay with us and thrilled that it was such a positive experience. Weekends can be busy with teams so we are happy you enjoyed the festive atmosphere. During the week can be a great time for a quieter get away. We are very happy that your entire experience was such a pleasant one. We look forward to welcoming you back again soon!

"wedding stay"

5
User 17/06/2018

lived in London on and off my whole life stayed in a ton of hotels but this was my first stay at the lamplighter it was awesome really nice clean hotel we got a suite it had everything was clean and spacious wedding party all got ready there and there was enough room for everyone staff was also really helpful and really friendly will be staying here from now on when in London highly recommend

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you had an opportunity to stay with us. It is great to know that you enjoyed your experience. Thank you so much for sharing your positive visit with others. We hope to have you stay with us again.

"Great 3 night stay"

5
James M, Barbados 17/06/2018

Our experience from booking to checkout was perfection. In our group attending a near by wedding, all said the same. Friendly staff, excellent clean hotel and we enjoyed ourselves. Food at their restaurant/bar was excellent as was service. We highly recommend this hotel.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us at the Best Western Plus Lamplighter Inn. We are thrilled that you enjoyed the wedding you attended and the accommodations and service throughout the hotel. We appreciate you sharing your positive experience with others! Looking forward to having you visit us again in future.

"Love staying at this hotel"

5
User 17/06/2018

The rooms are clean and spacious, the staff is friendly and accommodating and the atrium is amazing! The text service made our stay so much easier. Worth every penny. Already looking forward to next year.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review. We are very happy to have you stay with us and thrilled that you enjoy our hotel, service and value. We look forward to welcoming you back the next time.

"Great Place"

5
User 16/06/2018

We booked this BW through the BW reservation web page. It's all that was advertised. Easy check in. Large suite with a king bed that was very comfortable. Very clean with a great looking indoor pool. We would certainly recommend this motel for any type of guest.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you found us and even happier that you stayed with us! We hope you will return again the next time your travels bring you to London.

"Wedding"

5
User 03/06/2018

Our daughter got married June 2 2018 we had the exuit suite so the ladies could get ready, the hotel has a wedding planer that worked with her ,helped with recommendations for decorater s and flowers . All that attended were very impressed.We would highly recommend this for a wedding venue. Our meal was really good, and the hotel made sure if we needed anything they were on it. The beds were really comfortable,would stay there again.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Congratulations on your Daughter's wedding! We are very pleased all was a success and you enjoyed the experience from start to finish. We hope you will return again for a more relaxing visit the next time. Thank you so much for sharing your positive experience with others.

"Service could be better"

3
User 02/06/2018

Hotel is very nice, and offers a lot. Room is great, clean and comfortable. The hotel is huge. So if your room is at the other side, will take a few minutes to walk to. Pool and water slide, a lot of kids. Close to 401 but will take a while to get to downtown with traffic. When I checked in (after work), I was offered the wrist band for the pool, but I declined and said I will ask for it when I want to use the pool after dinner. Then, after dinner I went to the reception again to get the wrist band. It was a different staff. She did give me the band, but asked me "did you get it when you checked in?" with a tone I did not like at all... basically implying "are you trying to get extra ones to get your friends in the pool". So if you do plan to get in the pool, just get the wrist bands when you check in.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We always encourage guests to take their wrist bands upon check-in. It is the only way that we can verify that it is hotel guests only using the pool. It is very unfortunate that some people do take advantage of the situation and come to the desk not only to get wrist bands when not registered but also to get extras for visitors. We allow so many per room because especially during peak periods numbers in the pool can reach maximum and we want to be fair to all of our hotel guests. We are sorry that you didn't care for the way you were questioned. We will certainly remind all staff to explain why it is important to encourage all guests to get their wrist bands upon check-in and not wait until later. We hope you will visit us again soon and happy that the rest of your experience was positive!

"Good stay for a wrong day appointmenr"

5
nsands89, Chatham-Kent, Canada 30/05/2018

My family and I opted to stay here after going to London for an appointment only to be told its the following day haha. I chose the Lamplighter because it had a nice pool so my child could swim. Wonderful choice. Pool is only 3ft to 4' 9 but it was good for families to enjoy. Our room was nice, the staff were awesome. However, if you go to the restaurant onsite, dont get the Muchos Nachos. Mine are better at home. They tasted fishy and bland. Nice restaurant though.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are so sorry that you arrived on the wrong day for your appointment but pleased that you chose to stay with us regardless. It is nice to know despite a hospital visit you had a nice distraction for your child to play in the pool. We hope you enjoyed it too. Sorry to hear about your Nachos. We get many compliments on them. We hope you mentioned something to your server. This is not common at all. We look forward to having you visit again.

"Excellent hotel."

4
Debbie T, Orillia, Canada 29/05/2018

The hotel was clean and nice and the staff were friendly and helpful. It was overall a great experience and I would recommend this hotel, especially for families. Disappointing there is no breakfast at this Best Western

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very happy to know that you found the hotel clean and the staff friendly and helpful. We do have an All Day Breakfast in the restaurant along with a "Wake Up" special that runs Monday to Saturday for $6.75 until noon. We just do not include breakfast in the room rates at this property. We hope you will return again to enjoy another positive experience with us soon!

"great service!"

5
User 28/05/2018

Overall very good. Received a text a few minutes after checking in. I texted that evening for a corkscrew and I had it brought to my door within 2 minutes. Great place for kids. Hotel was very clean and the room was not fancy but very adequate for 2 adults and 2 children.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you enjoyed some great service while at our hotel. Thank you so much for sharing your experience with others. Thank you for mentioning the cleanliness of our hotel. We do take great pride in that and hope you will return again soon.

"Great stay"

5
suemeert, Manitowaning, Canada 27/05/2018

Travelled to London to visit family and pick up daughter from college. We live on Manitoulin Island and I rarely get the chance to travel. Staying at this hotel gave a vacation experience with the beautiful pool and hot tub area.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are thrilled that you had a fabulous stay and hope you will return again soon.

"Great service and atmosphere, perfect location to visit hospital"

5
JohnstonesOnTheMove, Ottawa 25/05/2018

I stayed here for a week to support a family member in the hospital. The service was outstanding - a reduced hospital rate and a shuttle to and from the hospital during “work hours” had we needed it. It was so close that we walked instead, but in the winter in particular that would have been great. The staff were incredibly helpful, professional and efficient. I had a suite and it was clean and bright, and good value. The pool looked wonderful; I used the hot tub once for ten minutes and enjoyed it. I ate one meal in the restaurant and it was quite good. I would definitely stay here again, hopefully under better circumstances.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us and for taking the time to post your review. We are sorry that you were here for a hospital visit but pleased that you found the hotel, staff and amenities perfect for your purposes. We look forward to welcoming you back another time when you can relax and just enjoy the hotel! Thank you again for sharing your positive experience with others.

"Best pool in a hotel"

5
Beverly H, Ontario, Canada 25/05/2018

Very helpful staff, they made adjustments on the fly to our reservation - extending the nights as we had to adjust to our busy schedule of meetings. After a long stressful day the pool was a great way to relax. This is a beautiful hotel, and would be a great location for a wedding. The mattress on the bed was very good quality and we slept very well. The room was very clean and comfortable.

"Clean and efficient"

5
rfult0n, Toronto, Canada 25/05/2018

My stay was for business. The room was perfectly clean and well groomed between nights. This hotel has a great swimming pool for kids. The place was packed, but I did not hear a sound in my room. The hotel manager was very attentive to my experience and inquired about every day by text.

"Amazing hotel & very good price"

5
User 24/05/2018

WOW.... great place, great location, very clean, great room, amazing pool, staff just amazing. I will definitely go back for my next business trip. Price at the restaurant are really good. A full breakfast at restaurant for less than 7$.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking time to post your review. We are thrilled to have you visit and extremely happy you had a positive experience. We look forward to welcoming you back the next time!

"Tropical escape at affordable price!"

5
CelticSarah111, Ottawa, Canada 22/05/2018

?? ?? Tropical escape without the airfare cost! The rooms were also affordable. The extra $10 a night to have a room with a balcony overlooking the tropical plants, large pool, hot tub, water slides, waterfall, and fish pond was worth every penny! We stayed here for the first time after the Lamplighter was recommended by both family and friends. Our family has stayed in a variety of hotels in North America and Europe and we can say without hesitation that this 3 day stay offered incredible value. The rooms are a good size and have comfy beds and pillows. There is a bath and separate shower in the bathroom with a sink in the main room, allowing a busy family to have one brushing their teeth while another is using the bathroom amenities. Mini fridge, decent-sized closet, nice-sized television with cable, coffee machine, and all the usuals in a quality hotel. The staff were also friendly and accommodating! We had just finished a 3 day stay at the luxury hotel Intercontinental in downtown Toronto and the caliber of staff attentiveness here was virtually on par. Multiple entrances close to free outdoor parking and elevators made the stay even more affordable and convenient. We would definitely stay here again. ????

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us at the Lamplighter Inn! We appreciate your comments and are extremely happy that you enjoyed your overall experience at our hotel. Most of all we appreciate you sharing your positive experience with others! We look forward to welcoming you back when your travels bring you back to London.

"More than a hotel"

4
User 14/05/2018

This place is much more than a hotel, much more like a combination family hotel/resort. The pool area and atrium are both amazing. Staff is friendly and professional. We didnt eat here mainly because it is so close to so many other options!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others. We hope you will come back and visit again soon.

"excellent"

5
User 12/05/2018

excellent staff and rooms lots to see and very comfortable accommadations love the ambiance Good place to spend the holiday and celebrate special occations I recommend this to family and friends also very quiet

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review and also for sharing your positive experience with others. We look forward to your next visit!

"Daughter's 14th Birthday"

5
Alison A, London, Canada 09/05/2018

I was pleasantly surprised. I wanted a hotel that my daughter and her BFFs could enjoy and stay active. First, the room size is generous and the four of us had plenty of space. Second, anything we wanted such as a microwave or room service happened IMMEDIATELY. Third, the pool area is great but really, the atrium and its palm trees are outstanding. It is a fun atmosphere. Even better - the games room! Best $20 I have ever spent. They had a riot for an hour. The BEST! The restaurant's bar. I earned that beer! Girls in the teens are exhausting. One more thing - the food is good and affordably priced. Highly recommend The Lamplighter for family fun.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review of the Best Western Plus Lamplighter Inn! We are thrilled that your daughter's 14th was a success. Thank you so much for making us the destination. We are very happy that you enjoyed your stay, our facilities and service. We look forward to welcoming you back in future.

"Dr Visit"

5
User 09/05/2018

First time being here..hotel is very clean..everyone was so helpful..felt like I was away for a vacation and not for medical reasons..I do have to come back and this hotel will be the only hotel I stay at

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us! We are very happy that we were able to offer you a good clean and comfortable home base for your appointment. We look forward to having you stay with again when your travels bring you back to London!

"Third visit, still great!"

4
hipfanatic, Ontario 05/05/2018

Third visit to this property since 2011 and it's in excellent shape. I think the hallways have been updated since our last visit, very nice wood panelling and new carpet. Same great 1 bedroom suite on the first floor of the North Wing. Room very clean and nice, bed very comfortable. Visitors should note that, while the pool is open all day, the waterslide is only open after 5pm on weekdays. Also there is no food or drink allowed in the pool area at all. Games room was enjoyed by all. Great value for the price!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for coming back to visit! It is great to know that you enjoyed our newest changes and hope you will come back to see the others to come. We appreciate you sharing your positive Lamplighter Inn experience with others. We look forward to welcoming you back again the next time!

"Impressively clean"

4
User 04/05/2018

Hotel was clean. It was a very busy weekend and hotel was fully booked. Children as well as adults keep on running on the hallway up to late in the evening, kept on waking up in the evening. Overall, good place to stay, easy on and off from the 401.

Lamplighter_Manager, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We appreciate you noticing the cleanliness and sharing your experience with others. If you ever have issues with noise during a stay please do not hesitate to contact Guest Services. We have security 24 hours to deal with things like this. We hope you will return again soon.

"Good stay."

3
kennethsmith34, Toronto, Canada 04/05/2018

Best feature is hotel is totally non-smoking. Rooms are clean. Breakfast prices should be on board outside restaurant near check-in desk. We rolled to centre of mattress. Drapes should open from centre not just one side.

Lamplighter_Manager, Public Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank for your review and mentioning the cleanliness. Our team takes great pride in doing their best to ensure things are clean and comfortable. We do run a "Wake Up" breakfast special Monday to Saturday for $6.95 until noon but the regular breakfast menu is available all day. If any questions about breakfast, lunch or dinner menus do not hesitate to inquire at the restaurant, guest services or you can also get a good idea by checking out the room service menu in your guest room. We are not sure what room you occupied but if you ever have issues of any sort do not hesitate to notify guest services or ask for a Duty Manager. The curtains in the wing you occupied are the only ones like that and are designed to accent the triangular shape of the windows. The entire wall is windows which is why they open from the largest side of the triangle to the smallest. We hope you will return again and discover some of the other room types we have to offer. Thank you again for taking the time to post your review.

"Dr Visit"

5
724donaldk, Cranbrook, Canada 01/05/2018

Great stay-10th time visiting this great property and I always get service by a great staff. I find the rooms in excellent conditions and appreciate the separate shower. Lots of close parking and lots elevators.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for being so loyal to our hotel. We appreciate your comments very much and look forward to welcoming you back again!

"Fantastic Getaway!"

5
TravellingSpirit2000, Toronto, Canada 29/04/2018

We chose this hotel for a 1 night getaway with the family and had just an amazing stay! We had a lovely room with balcony overlooking the atrium, pool and water slide. We made great use of the balcony. The hotel is designed to bring the outside in with palm trees ??, koi pond and more! Our daughter was absolutely “Wowed” by the hotel and my husband was also blown away! The pool was wonderful and warm and I finally mustered the courage to take the water slide down! It was great for kids and adults. The hot tub was nice and hot and we made good use of that too. The showers at the pool area were very convenient. Kudos to Pamela, Manager and Sang at the Front Desk. They were very courteous, helpful, professional and kind. Sang was my go-to-person for any questions I had. The guest information binder in the room also had very helpful and useful information about open/close hours of the facilities. Shelley's Tap & Grill was great for room service and for breakfast. Loved The pancakes ??! The staff at the pool and water slide were so nice and helpful. We watched the staff/lifeguard staff shut down the facility in the late evening. They certainly worked hard collecting all the towels, straightening the chairs to precision, reading/checking the water table content, securing and locking up the pool area at closing. All staff we met were professional and certainly well trained and versed in their roles at the hotel. It was a busy weekend at the hotel and the staff handled themselves very well. We had lots of fun and enjoyed just walking around the hotel complex too. It was very quiet at night and we had a great nights sleep. The beds were really comfy. Thumbs up to the owner, managers and staff of the hotel. We look forward to returning again!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for choosing to stay with us and taking the time to post your review of the Best Western Plus Lamplighter Inn! We are thrilled you enjoyed your visit, the amenities and had great service experiences with both Pamela and Sang! We appreciate your comments and certainly pleased that you are sharing your positive experience with others. We look forward to welcoming you back again in future!

"Front Desk failure to communicate"

2
CanSunSeeker, Toronto, Canada 26/04/2018

The Lamplighter is located on Wellington Rd close proximity to the Victoria and Children's Hospital on Commissioners Rd . There are plenty of dining options in the area. Wellington provides easy access to the 401 and Downtown London. The Hotel includes amenities such as an onsite restaurant, pool, gym and conference facilities. The Hotel caters to families with children; the water slide is a popular attraction for kids. There was some renovation being conducted at the hotel however it didn't interfere with our stay. The room was well appointed with a desk fridge, two very comfortable queen beds. Pillows were a bit too big for my liking. The room was clean and comfortable. Parking was readily available. My only gripe was that a package was sent to the hotel, it was accepted by reception. It's unclear whether it was received prior or after our check out, none the less no one tried to reach out to us to advise us that a package was left for us; despite having the room number and my name on the package. We only found out about it when a relative called to advise that they had sent something for us to the hotel. When they called to confirm 2 days later the hotel stated that the package was indeed at the front desk. The shipment company confirmed it was signed for 3 days earlier. No one at the hotel attempted to reach out to us, which is unacceptable. As such I would not recommend this hotel for this reason. It's unclear as to how they were going to address the unclaimed package. Again unacceptable.

Lamplighter_Manager, Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Good afternoon, Thank you for taking the time to write a review about your recent stay at the Lamplighter. Its wonderful to know we successfully delivered a clean and comfortable stay. Regarding the package, I am fully aware of the situation. Unfortunately, it arrived after your departure. But I personally sent several emails to the gift company with the hopes of contacting the sender and hopefully arrange for it to be forwarded. Despite not getting any response from the company, we continued holding the package. But luckily the sender called the hotel to enquire about the package and I was happy to tell her we still had it and had been making every attempt to reach her. In the end, I was very glad we were able to make contact and arrange to have the package picked up. If you'd like to discuss this matter further, please reach out to me at rdm@lamplighterinn.ca. Thank you, Pamela Allen, Rooms Division Manager.

"family friendly"

5
countrystorelen, London, Canada 19/04/2018

We need to travel to London for medical appointments annually. We love staying here. It is very family friendly with the fantastic pool with waterslide in the atrium and the arcade. Shelly's restaurant is wonderful and has a great kids menu. Also they have complimentary shuttle service to the hospitals. The rooms are clean and spacious and the staff is very helpful and friendly. Highly recommend.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us again. We are so pleased that we are your "go to" when visiting London. It is great to know that you enjoy our hotel and the amenities that come along with it. We look forward to welcoming you back the next time!

"Nice little family getaway, with some minor issues"

4
Q9912PJmarkv, Fergus, Canada 18/04/2018

It was a busy weekend, and an ice storm which had a few interruptions in power. This isn't the hotels fault, but they adjusted nicely. Lifeguards at the pool were attentive at the waterslide, but I would recommend someone in the hot tub area, as the adults found it unusable with the amount of 6-9 year old kids (whos parents werent watching unless you count from the mezzanine or balconies to drink their beer) running through it and spitting water at patrons. I wouldn't have minded a chance to use the hot tub, but couldnt due to above. Room was clean, and well appointed (1 bed king suite) Check in / out was a breeze Would definitely stay again, but not during jr hockey season when the teams roll through there...

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. Our hotel is a family hotel and with that comes lots of children and teams on weekends. Not every weekend is crazy busy though. The weekend you were here was a sell out in the city with hockey being the main reason everyone was here and in London. Weekends are definitely peak always however Sunday through Thursday can be a wonderful time for an Adult getaway! We look forward to having you visit anytime but know you would enjoy mid week if you can make it happen sometime. Thank you again for visiting.

"Awesome Hotel, Watch for Large Tournaments!"

4
KeeKeeHW, Paris, Canada 16/04/2018

I'd love to give this hotel 5 stars! PLUS: Fantastic pool/atrium area, clean, spacious rooms, nice restaurant, great location, comfy beds. NEGATIVE: Hockey tournaments! Ask if there is going to be a large group staying there before booking. If there is, don't face the atrium, or ask for a higher floor where you do not share patio space. I had a large group of hockey parents who used our combined patio space to have a large and boisterous gathering that lasted until almost 1 a.m.. This was even after I called the front desk twice. When I has to book a second night due to an ice storm in the area, I switched to another room away from the atrium. So much better! If I had stayed in that room the first night, the hotel may have gotten the full 5 stars.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are very pleased that you find us 5 Star. We are sorry that not everyone is more considerate of others though. We do have a code of conduct for teams, invest heavily in security and have staff available 24 hours to deal with any issues. We are sorry that things took a little to calm down however we do like to warn people before taking more drastic measures. Regardless our apologies for the disturbance. It is very difficult to predict when there will be noise issues. Some weekends you expect to be crazy and all goes off without incident. Regardless we do our best to ensure a pleasant environment for all to enjoy. Thank you again for taking the time to post your review. We are very happy in the end you enjoyed your room!

"A near-to-home getaway"

4
April M, Stoney Creek, Ontario 14/04/2018

I've never stayed at a hotel like this before. The interior has a heated pool with whirlpool and (I think) the upper level has a water slide, and, uniquely, the interior guest rooms have balconies that face the pool. With a very high glass solarium ceiling, tropical trees and humid atmosphere, at night with the "street" lamps on, it feels like you could be in a hotel courtyard in Florida. The hotel also has conference rooms and services. We reserved an exterior-facing king room, which was quiet and comfortable. Actually, the bed was the most comfortable that I've ever slept on at a hotel. They do not offer a complementary breakfast, but there is an on-site restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased you chose to visit! It is nice to know that you enjoyed the tropical atrium, pool and water slide. There IS a hot tub as well on the pool deck. It is great to know that you got the tropical vibe and had an opportunity to see around the hotel and visit first hand some of our facilities. We are thrilled that you found your King bed so comfortable and look forward welcoming you back again the next time. Thank you for taking the time to post your review.

"Business Conference"

5
User 12/04/2018

Clean, beautiful hotel. The solarium pool area was spectacular. Beautiful place to take your kids. The conference rooms are big and spacious. The check in and out was easy and the Restaurant had great food and lots of room to move.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled that you found our conference space big and spacious, the Atrium and pool area spectacular and the entire hotel clean and beautiful! Thank you for sharing your positive Best Western Plus Lamplighter Inn experience with others! We look forward to your next visit whether business or pleasure!

"Very impressed"

5
MyOpinion2018, Sudbury, Canada 10/04/2018

Wonderful place to stay - exceptionally clean - you should be very proud of your cleaning and maintenance staff! Front desk staff and cleaning staff are very friendly. My first time here and I will be back.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for taking the time to post your review and also for sharing your positive experience with others! We are thrilled you enjoyed your visit and look forward to welcoming you back the Best Western Plus Lamplighter Inn very soon!

"Bunny"

5
Nana766, London, Canada 01/04/2018

Dining Room very busy but service was quick and friendly. Front Desk staff courteous and efficient. Always enjoy staying here. Enjoyed our Atrium room. Beautiful vacation spot. Didn't use pool but have enjoyed it in the past.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review and for sharing your experience with others. We are pleased to have you back and look forward welcoming you back again then next time!

"Excellent hotel"

5
Liz D, North Bay 30/03/2018

Always a pleasure to stay in this hotel. The rooms are always clean and fresh and the staff is eager to help if needed. It also has amazing amenities like a beautiful pool, exercise room, although small, restaurant within etc.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very happy to have you stay with us and look forward to welcoming you back again soon!

"Excellent location for Business"

5
Jeremy P, Wellington County, Canada 30/03/2018

This is without a doubt my first choice in hotels when I come to London, the rooms are spacious and clean, the staff are extremely friendly and the amenities are fantastic. Would highly recommend it to anyone either with or without families travelling to the area. Well located too!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you very much for your comments and for sharing your thoughts and positive experience with others. We are very pleased you enjoy your visits to our hotel and look forward to welcoming you back the next time.

"A full service hotel"

5
Mike B, Orillia, Canada 30/03/2018

Whenever we are in London we always stay here. We stay in hotels at least 50 nights a year and this one is always one of the best. Nice rooms, quiet and clean. Conveniently located and Lots of parking.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are thrilled to have you stay with us and honoured that you consider us one of the best! We look forward to welcoming you back soon.

"Very nice place, great service."

3
Leonora568, Windsor, Canada 30/03/2018

I stayed there since |I was in London for business.The people at the front desk were very courteous and helpful. Check in was fast. They ask you for your cell phone number when you arrive and they send you a welcome text. After that you can text them for anything you need instead of calling the front desk. I found this very helpful. I send them a text and they reply immediately, it is a great option of communication. My room was on the first floor, very close to the pool area.The hallway smelled like chlorine. The room was very comfortable, very clean and very comfortable bed. The down side was that the furnace was very noisy, so every time the furnace started I could hear the noise of the fan. The room had a Jacuzzi tub. They have a big pool which I did not use but it looks very nice and popular. The other bad point of this hotel is that it does not have breakfast in the morning. There is a restaurant attached to it, but if you are in a hurry and need to eat something fast I do not recommend this restaurant at all!!! I sat there for 30 minutes and didn't get any food. There are many other places for fast breakfast in the morning close to the hotel, including a Tim Horton's. The hotel is in a great location on Wellington Ave, which is the main street in London and the one that brings you from the 401 to downtown London, it is 6 minutes away from the Hwy 401. The hotel is very close to downtown also probably 5 minutes and very close to the hospital. There are many options for dinner close by. I would stay there again and give them a second chance but I will probably ask for a room upstairs. They have special rates for seniors, government workers and CAA members and that is convenient if you go there often on business. You can get a room here for a very good price.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for choosing to stay with us. We are very pleased that you enjoyed the check-in process and the convenience of being able to connect with Guest Services through our "Text Concierge" system. We are very happy that you found your room clean and the bed comfortable. We are sorry that you found the HVAC to be noisy. We hope you mentioned this at some point that maintenance can have a look to see if they can do something to make things quieter. Each wing at our hotel has a slightly different system so each has a personality to go with it and sounds a little different. Shelly's Tap & Grill is open 7 days for Breakfast, Lunch and Dinner. They have a "Wake Up" Breakfast Special for $6.75 that runs Monday to Saturday that we are told it is of very good value. Typically we get good comments on the restaurant so we hope that your experience was more of an isolated one. We are centrally located to both the 401 and downtown. Getting to the downtown core is just a short cab ride. We also offer a complimentary hospital shuttle to any hospital or their affiliates in the city. Thank you again for sharing your comments. We look forward to welcoming you back another time.

"Back Again!!??"

5
User 22/03/2018

Another enjoyable stay! Once we checked in we realised that they had lots going on for the kiddos as it was March Break! Movies, magic, face painting!!!! The pool was very busy but lifeguard staff did a good job of crowd control.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are so pleased to have you back again! It is nice to know that you were pleasantly surprised with all of the March Break activities. Thank you for sharing your positive experience with others. We look forward to welcoming you back the next time!

"Better than Great Wolf Lodge the kids said!"

5
Diva G, Welland, Canada 18/03/2018

We had an awesome stay here! Clean rooms, comfy beds and great staff! The pool area is gorgeous! The kids really enjoyed the pool and waterslide. For a fraction of the price of a stay at Great Wolf Lodge, the kids loved this place more! Reasons why when we compared: - no lineups at the slide (yes, only 1 slide made them happier because they didn't have to wait an hour each time in long line ups!) - comfier beds - less expensive!!! Way less!!! - awesome Breakfast (family of 5 ate well for under $50 incl. tip!) -cleaner than GWL (no kids puking or pooping in pool every 5 mins!) - friendly staff -none of us wanted to leave! We will definitely be back!!!!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review and for sharing your positive experience with others. It appears you stayed over the March Break period. For such a busy time it is very nice to hear that you had such a fabulous time. We hope you will return again when you have some time for a getaway or another opportunity for a family break. We appreciate your positive feedback and look forward to welcoming you back again the next time!

"Understaffed for March Break - pool closed @ capacity. Ridiculous."

2
LL44, Niagara Falls, ON 16/03/2018

We chose this hotel as a one night March Break excursion to get away with our kids. It was busy, as we expected. An adults only hot tub would be nice. The signs say kids under 12 must be in a hot tub with a parent & hot tub has a max capacity of 10. At one point there was myself, another woman and EIGHT kids in the hot tub... and none of those kids were mine. We went to dinner and came back to use the pool facilities again. There were far fewer people so we were pleased to see that...until we noticed all the pool gates were locked with signs saying they were at capacity. But the pool had exactly half the patrons that were there earlier in the day, which means they cut staff numbers in the evening. So we had to tell the kids they could not use the pool. Had we known that was going to happen, we would never have travelled to this hotel...the whole purpose of the visit was for the kids to use the waterpark. We understand and respect the rules for safety purposes, however this falls on the hotel staffing policy. How do you have a sold out hotel for March Break & not adequately staff the waterpark??? We won't be back... I won't pay to travel to hotel for a waterpark we MIGHT be able to use. Our kids were very disappointed.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are pleased you chose to visit us over March Break. We are a very busy family hotel and as expected over the week we hit maximum capacity during some periods which would be a normal occurrence anywhere that attracts families over March Break. We are proactive and offer many additional complimentary activities within the hotel and at various times over the late afternoon and evenings. Our pool capacity is 107 people on the pool deck. Once the maximum is hit all but one of the gates is locked and the one closest to the slide allows for in/ out where we can keep track of the numbers better. Once the levels have safely gone below 100 the gates are all opened again for free flow. There are emergency procedures in place and practiced regularly and in addition there are doors that automatically open on the pool deck with any alarm. At no point was our pool ever understaffed. We are a Class B pool which means that Adult Supervision is required for Children under 12 years of age (as posted). Our waterslide does require Lifeguards and is always manned at the top and bottom when open. We always have additional Lifeguards on duty during these busy times to go into the rotation for Lifeguarding on the waterslide but also for crowd control on the pool deck, administering first aid when needed, towel service and pool maintenance duties as required. It is a very busy week for all of the hotel and we staff accordingly in all departments to accommodate all of our guests needs. It is unfortunate that some people are just not more considerate of those around them. We do not know when you arrived to the hotel or when you left however many arrived early and swam right up until 11AM the next day. We hope you were able to enjoy the other complimentary activities as well. If you have additional concerns or anything further to discuss with regard to your stay please contact hotel management. We care about our guests and want everyone to enjoy their visits to our hotel. We have many happy guests that return throughout the year. We hope you will try us again in future. Crowds are not for everyone. Perhaps a quieter time would make the world of difference for you.

"Excellent Stay for March Break"

5
CJZvan2009, Toronto 15/03/2018

We decided to book a short stay in London for March Break. We chose this hotel because we immediately fell in love with pictures of the pool area. We called the hotel three hours before check-in, but staff politely told us because of March Break it was very busy and the rooms were not ready. We tried again 45 minutes before check-in and they said there was no guarantee, but we could come in. Check-in then was a breeze with staff giving us our wristbands for the pool area, a guide to all the March Break activities and there were even free cookies at the desk. The hotel is very modern looking and impressive for a Best Western. Our room was clean, roomy and provided everything we needed. Although, I always find it funny when the room can sleep up to four people, but there are only three drawers for clothes. But no big deal. There was no Keurig, but we found the in-room coffee pretty good and housekeeping was happy to provide extra. The atrium and pool area didn't disappoint. It was humid and with the palm trees and domed rooftop letting in so much natural light, you could pretend you were away somewhere that wasn't London, Ontario. It was always busy at the pool (sorry single people, but families rule here), but we always found seating of some kind. Everyone was respectful of each other and when some kids got too rowdy, the pool supervisors straightened them out. There were lifeguards during the day, but I didn't see them in the morning or night. My husband and oldest enjoyed the water slide, but my family mostly stuck to the main pool and hot tub. However, like other reviewers, they found the water a little too cold. My only guess is the hotel doesn't want to pay to heat the pool a few degrees higher. C'mon Best Western, with so many commenting on this, why not make your customers happy? For March Break, the hotel had pre-arranged activities for the kids like a clown and magic show which we really appreciated. Unfortunately, we only had time to participate in the afternoon scavenger hunt, but my kids loved it and the prize you receive for completing it. We probably spent way too much time and money in arcade which was a lot of fun. The location of the hotel is excellent because you can find everything on Wellington. We did everything from go to dinner, go shopping, go for ice cream and to the movies. We also went to the Children's Museum and Fleetway Fun for bowling and mini golf, both which I highly recommend. Another unique thing about our stay was the hotel will send you a text to see how your stay is going. I ended up using this type of communication to ask everything from what was the new wifi password, to asking for more coffee to where was the closest movie theatre. It was a fast and easy way to communicate with the front desk wherever I was in the hotel. We loved the Best Western Lamplighter Inn and my kids are already asking go back. My only suggestion is to turn up the heat in the pool and, as much as we enjoyed the free cookies, maybe offer some fresh fruit instead? Otherwise, a very enjoyable stay. 4.5 stars. P.S. I was a dodo and left my keys and a library book (!) in the room. Luckily, we were visiting relatives nearby. When I called the front desk, they were very helpful in contacting housekeeping and locating my stuff so I could drive back and get it. Thanks BW front desk staff! You guys were awesome!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review and for sharing your positive experience with others. We are thrilled that you enjoyed your visit to our hotel and the March Break activities that were available. We are sorry that the pool was a little cooler than normal. During these peak times the cleaning and backwashing process (given the high bather load) means that fresh water must be added. This process must be done daily and it does take a little time for the water to heat again. Typically the water is 82 to 84 degrees and over the break it has never been below 80 degrees. We appreciate your comments and are very happy that you had such a nice visit. We are so happy that everything met your expectations and look forward to welcoming you back again in future! Thank you again for taking the time to post your review.

"Great Family Fun"

5
User 15/03/2018

Very welcoming hotel. The check-in process went very smoothly, very quick, lots of people working the reception area. This is a very family friendly and oriented hotel. The kids had a great time swimming and playing in the awesome pool area. The rooms and bathroom are not the biggest or most updated I've ever seen but they were perfectly acceptable for a family of 4 with 2 young kids. We stayed in a queen suite that overlooked the atrium.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review! We are very happy to know you had some Great Family Fun at our hotel and were able to spend some quality time together over the March Break. Thank you for your compliment on your check-in and our staff. We are thrilled to know that you had a great time and felt welcomed by all! We look forward to having you visit again soon.

"Good night away"

3
User 14/03/2018

The hotel and staff overall were very good, the room could use a little updating. The shower seemed to only have 2 temperatures, scalding hot or freezing the cold and was very hard to shut off the water.

"3 day conference"

4
User 13/03/2018

Very accommodating hotel. Staff were very good and taking care of the rooms in a timely manner. The atrium made an especially inviting location for food and social events. Great location close to all amenities

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased to have had you stay and meet with us! It is great to know that you found our staff to be friendly, efficient and accommodating. We hope you will return again soon for either business or pleasure.

"Not the greatest family hotel - very cold pool water!"

3
Rob W, Hamilton 12/03/2018

this hotel appears like the perfect get-a-way for a family but make sure you are aware of what comes with it. really it is a matter of what you expect in pool behaviour to what you get in reality. this is a very busy place and the pool is very, very busy. balls are allowed in the pool ( not just beach balls ) but all types of ball. i was hit and my child hit in the face and the ball was allowed to stay in the pool. i spoke with the manager and he agreed no balls allowed in the pool, but the next day, footballs - mini balls, etc were back out. kids wrestling and jumping around. the lifeguards can only ask them to stop and dont remove people. be ready for the unsupervised children, while parents are drinking outside their hotel rooms on the bottom floor. waterslide is 4 ft and over only. so the area is very busy with limited rules and the water is very cold in the pool. many people leave and not the best for young children (lots of blue lips). the rooms are nice and the location is central to many places. just be ready for very busy pool area, with few rules, and very cold water.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
We are very sorry for your experience. This is not at all typical of our hotel. March Break is an extremely busy time and crowds during a time like this are not for everyone. We do have many happy guests that enjoy year after year our facilities, the complimentary extra March Break activities that are offered and the opportunity to spend some quality family time together. The pool runs 82 to 84 degrees normally and has never been below 80. Earlier in the day you may have found it cooler but this is only because of the backwash cleaning process that must be done given the high level of bathers using the pool daily. Our pool is a Class B pool and does not require Lifeguards. Children under 12 years must be accompanied by an adult. This is enforced to the best of our ability. Our waterslide does require Lifeguards at the top and bottom of the slide. Extra Lifeguards are present on the pool deck for crowd control, enforcing pool rules and are also preforming pool tests, towel service, first aid when required and other pool maintenance duties. March Break is an extremely busy time at any facility that attracts families. Pool toys are discouraged especially during these peak times. We are aware of a couple of incidents and are sorry that this affected you. Our waterslide does have a 4 foot rule that is set by the agency that licences the operation of the slide. It is based on the slide design and not a choice of the hotel to adjust that requirement. March Break crowds are not for everyone. We hope you will visit again another time for a more pleasant overall experience when things are not quite so busy.

"One of London's hidden gems"

5
User 06/03/2018

Best Western Lamplighter in London is one of London's hidden gem and a great place to stay. The hotel has an amazing pool area with a water slide and hot tub. Our room was clean modern and very comfortable. Check in and out was fast and staff was super friendly and helpful.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for posting your review. We are thrilled that you enjoyed your stay with us and found your accommodations clean, modern and comfortable. We hope you will come and visit again when your travels bring you back to London!

"Excellent Hotel - GREAT Restaurant"

5
A S, Longmont, Colorado 06/03/2018

Very comfortable and up to date; rooms are large and beds excellent. Biggest PLUS is the restaurant - POSTO's. Best small hotel restaurant I have ever enjoyed. Great on any scale. Worth staying there to enjoy restaurant.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for your review. We are not sure but it appears that you may have posted your review on the wrong site. The restaurant at our hotel is Shelly's Tap & Grill. You may have been referring to the Best Western Plus Stoneridge Inn. Either way we are thrilled that you enjoy staying with Best Western and certainly hope you visit us soon as well.

"Conference"

5
rncindy2, Sarnia, Canada 05/03/2018

The room was clean and comfortable, was upgraded to a suite(very nice)..approximately 30 steps from the conference. Would like to see "adult hours" for the hot tub. I was planning on having a bit of relaxing time in the hot tub but was full of young children at 2130.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. We are very pleased that you found our hotel clean and comfortable and you were able to enjoy a room upgrade as well! We are a family hotel therefore it makes it difficult to limit the hot tub on the pool deck to anyone (other than children under 5 years for safety) given that the reason many come here is for the facilities in the atrium. Mid-week visits can be a completely different experience and we think you would enjoy it. If you have an opportunity for a get-away then we highly recommend it for a more relaxed time. We hope you will visit again soon.

"Never disappointed!"

5
User 03/03/2018

Best Western Lamplighter inn in London Ontario Is a great place to stay in whether for business and/or leisure... always good and never disappoint ?? if you come by yourself or with family you will enjoy it especially with the indoor atrium and swimming pool!

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review and for sharing your positive experience with others. We look forward to welcoming you and your family back soon!

"Hospital Appointment "

5
User 24/02/2018

I called the Lamplighter Inn last minute to book a room for my family of three. My child had an early morning procedure at Children's Hospital and we decided it may be easier to travel the night before. Not only was everyone I spoke to very kind and friendly, but they also offered us a hospital rate which was super appreciated since we were just looking to sleep and leave at 7:00 a.m. Our beds were very comfortable and it was nice and quiet. Our family was feeling pretty tense but somehow we got a great night's sleep. I would definitely go back for a stay at a happier time.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for sharing your experience with others. We are very happy that we were able to accommodate you at the last minute and thrilled that it all worked out for you. We look forward to welcoming you back the next time when you can enjoy more quality time with us and all of the amenities and fun that our hotel has to offer!

"Hidden gem "

5
Ben F, Langton, Canada 17/02/2018

I was very impressed with this hotel! So close to home and I didn't know what I was missing lol. Next time we will definitely be taking the kids and staying a couple nights for them to enjoy the gorgeous pool area...

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you so much for your review! We are very happy that you found us and had a fabulous time. We look forward to having you visit again soon.

"Hockey tourney"

5
tshkim, Oakville, Canada 16/02/2018

I've been going to London for my son's hockey tournaments for years and everyone went out of their way to staying at the Lamplighter. Now I know why. The water park is the primary draw. Good location. Looks like the hotel has been renovated and it looks really nice and clean. Only comment I would have is to offer better tasting coffee.

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Thank you for taking the time to post your review. It is great to know that you came to visit us and enjoyed your experience. We appreciate you sharing your positive experience with others. Looking forward to having you visit again the next time!

"WOW!"

5
Kyle S, London, Canada 12/02/2018

It was 10 years ago the last time I was here with my family came . When I walked into the front doors this weekend I was astonished . I could not believe how beautiful it was . Chinese gentleman in the Lobby went over and above for us so hats off to him . Was also happy that the pool was open until 11 PM which most places are closed a lot earlier .

Lamplighter_Manager, Guest Relations Manager at Best Western Plus Lamplighter Inn & Conference Centre, responded to this review
Welcome back to the Best Western Plus Lamplighter Inn & Conference Centre! We are pleased to have you back with us and to see all of the changes that have occurred over the last few years. There are still more to come. It is great to know that Sang our Guest Service Agent from South Korea took great care of you. We are thrilled to have you back and so happy you enjoyed the improvements and of course our Tropical Atrium and Pool. We look forward to seeing you again soon.

"Amazing stay"

5
Debbie M, Palmerston, Canada 06/02/2018