My reservation and my points
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A Memorable Hotel Experience
A Memorable Hotel Experience
Your reservation
Everything was ver satisfactory. Comfortable, spacious, quiet and clean room; good hearty and freshly prepared food; friendly and efficient staff. Excellent location for theaters; near downtown shops; pleasant residential neighborhood for walking.
I would stay here again. The room had some features that were a little tired, but the staff was lovely and the spaces were clean and operational. Breakfast was a bit pricey but edible. The bathroom had magnifying mirrors and fans, always a plus. Everything was fine, I was glad for the free (included) parking.
The hotel room is incredible, is very large, with a living and bedroom separated. There is a small kitichen with all you need and a expresso machine. The hotel offer a swiming pool as well. The distance from de centre is 20 min walking, but close to a beautifull park to walk. The breakfast was not included in our stay but the quality a la carte was great. I really recommend a stay in the hotel with you´re not worried about the distance walking from the city centre
We love staying at this very clean and high quality Hotel. We are Platinum members and this is one of the nicest that we have stayed at in recent years. The only take backs are being told we had a complimentary breakfast when we didn't, and we couldn't figure out how to turn on the shower and had to phone the front desk for instructions. It would help if they had the instructions on how to operate the shower to eliminate this problem. The water pressure was extremely weak.
Stayed two nights on a weekend to see plays at Stratford. Good value for the money. Clean spacious room easy walk to the Festival Theatre. Had excellent breakfast in the hotel. Ample free parking. Would stay here again. Enjoyed the pool. Staff are friendly.
Nice room, very spacious and walking distance to the Festival Theatre. The review wants 200 words so, I'll add that the whirlpool tub was underwhelming and the shower head was floppy. There's not enough electrical receptacles around the bed to charge your phone but luckily my wife had an extension cord in her suitcase because she was a great Girl Scout. Always prepared. There wasn't enough milk substitute for the coffee machine and I drank my second cup black. The price was $400.
This is a basic hotel . basic room , no breakfast , over priced . That's all there is to say. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx
Beautiful large room which was impeccably clean. Bed was super comfortable. Spent a lot of time in the pool on the main floor. Lots of parking. Breakfast was extra but excellent service and good selection. Overall a great stay on our anniversary.
Great room, restaurant and pool. Room was clean and up to date. Good variety of food choices in the restaurant. Breakfast buffet or menu have good options, excellent coffee. Be careful, cost per night can increase 40+% for consecutive weekday nights.
I can't say enough about our stay. 20 minute walk to down town. The service received both in hotel and restaurant was exceptional. The staff are exceptionally friendly. The room was clean and spacious. Great internet and tv selections. When we arrived we knew from receptions attitude that we had chosen the right place.
1. I called the front desk at 7:30 am the first morning of my stay as I was woken up by barking dogs. No staff followed up - I assumed they would be leaving as I was not offered to transfer rooms 2. I called front desk at 2:30 pm as I listened to the dogs bark for another hour. I requested to move rooms because I did not want to be woken up 3. I didn't get a call back until 3:45pm - had to be at a wedding - pack and unpack my stuff by 4pm 4. When I came back to hotel at 12am after the wedding my room key wouldn't work. I went down to front desk - woman was very dismissive - said they're was no one in that room. I had the key with me - with that number AND my stuff was now locked in that room. I then had to pack up all of my stuff and unpack once again - the room was hot as AC was not turned on. I didn't fall asleep until 3am because of this commotion 5. I received my bill slipped under my door with no apologies or acknowledgment for the 12am transfer 6. I called at 11am today as I was too tired to provide feedback yesterday - I have not heard back and this charge is being processed on my credit card. ALSO the person I spoke to at 11am today had no idea I had transferred rooms at 12am so that was not properly documented With a $653 dollar purchase in hopes of safe and peaceful stay.. it was far from it UPDATE- I have called the hotel 5 times including the number attached to a survey link. I called back again today - incident occurred Sunday aug 4-5 it is Aug 27. I called last Tuesday - was sent straight to manager VM no call back. I called best western customer service - the hotel lied and stated they called me Aug 10th but I didn't have a voicemail set up (put that in the follow up file but never spoke to me directly) I have no calls from Aug 10th and my voicemail is accessible - strange that the hotel wouldn't send me an email if they really wanted to follow up - my email is on file. Disgusted with the lying. Terrible customer service
Having stayed in many Best Western properties around the world; I was very disappointed in the state of the condition of the hotel room. The furniture was scratched; handle on the nightstand was missing; towels were thread bare and the air conditioning was very noisy. I truly don't think this hotel warrants the price it charges!
The room was comfortable, the hotel was quiet even though there was a wedding going on downstairs. This was a perfect place to stay while visiting the Festival Theatre. The room was clean. The breakfast (not included in the room) was buffet style or a la carte. We selected buffet and enjoyed our meal!
Very cold on arrival. Attempted to adjust AC, but control panel was smashed and useless. Tired and late, so rather than complain, just pulled the plug. Next day, toilet was blocked for no apparent reason. Desk promptly sent someone up, but it was blocked up again in a few hours. Shades were broken and couldn't close them off from bright street lights at night. Noisy. Waitresses very crabby and rude. I'm old and hard of hearing even with my expensive hearing aids. When asked to repeat something, jumped at me.
Very impressed with the service, room and the restaurant meals. Will book with them again when going to the Stradford Festival. My sister and I couldn't believe how clean everything was. Enjoyed our time very much. Will be telli g our friends and family about this place.
Every year, my family visits the Stratford Festival, and every year, we stay at the Arden Park Best Western. All the staff are friendly, efficient, & professional. Two among us have mobility needs, and we find the amenities accessible. The rooms are comfortable and well-kept. The restaurant is ideal, with a wide range of menu options. Some of us enjoy using the gym and pool. The hotel's location is perfect for walking or driving to the theaters, parks, & downtown. There is plenty of parking.
Could be great if they would hire responsible staff. First of all, nobody was there when we wanted to check in and we had to wait half an hour for someone to show up. The front desk was constantly useless - we asked 3 times for toilet paper but never got it and had to buy some! The layout of the suite was lovely, but the shower was moldy ! The ice machine was broken as well. Finally the pool are and the hot tub were extremely slippery! The shower by the pool was like an ice skating rink it was so slippery. No mats or grids to protect people. A lawsuit waiting to happen. SHAME ON YOU!!!
we took a chance that a room was available. We had a bad experience at a hotel just down the road and Arden Park save us! Their friendly staff and comfortable room was just what we needed! The room was clean, cool, nicely furnished and appointed. Bed was comfortable. Bathroom was clean and well stocked.
We recently stayed here and had enjoyed it very much. It was our first time here. We will be returning every time we are in the area.
Loud banging and repair work noise on a Sunday morning followed by continuing on the next morning, Canada Day. I complained the first morning to the front desk and she said nothing could be done as tile repairs were being done in the floor above mine. Why would they have repairs on a Sunday morning then again the next morning on a hloiday?
We've returned to the Arden Park Hotel five years in a row. It has everything we need including well-appointed rooms, a full service restaurant with an excellent menu open all day, an exercise room and pool and adequate parking. The Arden Park is easy walking distance to the Festival which means we don't have to worry about finding parking.
We were looking for a hotel which could accommodate three ladies. The Arden was the only one with the arrangements we required. The room was very clean and the beds were very comfortable. Once we settled we decided to eat at the restaurant & we were pleased with our meals.
We could not get our room cleaned 3 out of the 4 days of our stay. We used the "Please Make up Room" sign and spoke to the front desk. I am particularly upset about the service from the front desk. After the room was not made up I went in person to the front desk and asked that they request housekeeping make up the room. I gave them our room number and made the request. Before I left the front desk I repeated our room number. I knew as I was leaving that the request would not be honored. Your staff promptly started serving the customer after me without making note of what I had asked for. We have stayed at your Stratford location many times over the years. We spent over $1000.00 this stay. We will not be staying at your location again.
We encountered traffic noise from 5:00 am onwards every day in the room and since we were told the hotel was full there was no chance of being moved to a quieter room.
I stay in hotels almost weekly and usually a different brand. I was hesitant booking this hotel due to never staying and me be very picky but this was a great stay. Very clean, all the amenities you'd ever need, great restaurant, so many stores/food close by some walking distance. Room was very clean rooms are a little outdated but i also think it adds to the experience in a way.
Perfect location to walk to the theatre and to the river/lake. Took in the art-in-the- park before the show.
Top notch staff throughout, comfortable, all the amenities you could want. Since our first stay here, it has become, and remains, our very favourite place to stay
The rooms were clean and comfortable. The staff was very accommodating to our various requests, including the addition of a cot for an extra person. The banquet facilities were very suitable. Any meals we had were above average and the meal served at our banquet was beyond excellent.
Great hotel just steps away from the Festival Theater where we saw a couple of amazing plays. While we ate in town (also minutes by car), we did have breakfast one morning and prices were quite reasonable for a hotel restaurant. Clean and well-appointed, we were very impressed!
Stayed after a long day at a wedding, prebooked Patio room for breakfast and our waitress exceeded expectation. Very friendly, very professional and knowledgeable She deserves a raise
The location was perfect for my event ….easy to get to ….lots of parking …check in was a quick breeze
Absolutely fabulous stay at The Best Western Plus! We do an annual getaway to Stratford every May & this was our first stay here. Comfortable beds, spacious and clean suites with a great sitting room and very welcoming staff throughout the hotel. The pool & hot tub were a bonus as well. We had dinner in the lounge & our server, Mike took excellent care of us. The beet & goats cheese salad & caesar salad were so tasty and a great value for the price! We'll definitely book again next year.
Large clean rooms, friendly service, pool enjoyed by kids. Nice big, fluffy pillows, comfortable beds. Hotel in a great central location for touring the town of Stratford. Lots of free parking. Breakfast not included.
Another great stay at Arden Park Hotel. Everything you need at this hotel, small but mighty. We had a King Room, and I particularly appreciated the huge soaker bathtub. Clean, quiet sleep with excellent bedding. One piece of advice: the restaurant here is really good and reasonably priced so DO NOT book the Bed & Breakfast rate with hotel. A good hot breakfast would be about $25 a person, but hotel room rate including breakfast works out to about $50 a person (over-priced).
Poor value for the money. Suite just ok, room felt a bit tired. Hole in the bathroom door. Paint work in bathroom could have been better. Staff good. Views nice. The gentleman that built this hotel always ran sharp operations. It seems to have declined with corporate management.
As Seniors, we requested a very quiet room and arrived early enough to have this request honoured. Unfortunately; the room was not at all soundproof. There was a 2 - 3" gap between the bottom of the door and the floor. We found out that a hockey tournament was going on and we were surrounded by hockey players running about in the hallway, slamming doors and talking very loudly, There may even have been a dog barking at one time. Very upsetting and very disappointing considering the price point of the room .
Great place to stay……quiet,close to downtown. Easy parking. Room excellent…..the suite had private lounge area,very comfortable. The decor calming,nice art. Dining room food excellent………meals and staff excellent Good pool
We (family of 4) were very disappointment in our recent stay at the Best Western Plus - The Arden Park Hotel on February 18th. We chose your hotel specifically for its amenities, particularly the pool, which our kids love to swim in. However, our experience was marred by an unexpected inconvenience. Upon returning to our room (336) after using the pool, we discovered that there was no hot water available for showering. After contacting the front desk, we were informed that there was an issue with the room's hot water supply, which also affected our family friends' adjacent room (#337). We were advised that the problem required the attention of a plumber to resolve. Although the front desk kindly offered to relocate us to another room that same night (it was 9 pm), it was late and we were scheduled to depart the following morning. Given the inconvenience of repacking and unpacking our belongings, we opted to stay in our current room despite the lack of hot water. That resulted in not using the pool the next morning (we tried the shower there but the water was cold as well) which upset our kids. When we wrote to the hotel asking for compensation for the inconvenience, their response was: “We did in fact experience problems with our hot water system, as you stated. Unfortunately this issue was unexpected and not something we could have been proactive about, which is less than ideal, and I do apologize. I'm struggling with your request for compensation, as I do feel our team handled things properly, in providing you with solutions to the issues at hand. With regards to not being able to swim due to no hot water in your guest room, again the pool areas have 2 individual shower areas that did in fact have hot water and were available to shower off in. I do appreciate you taking the time to share your concerns, and allow me an opportunity to properly apologize, however I do not feel compensation is warranted, as you were given solutions to the issues that arose. We do appreciate your business and hope to see you return as our guests again.” We will never go back!
Absolutely LOVE this hotel- the staff are wonderful, welcoming and helpful. The restaurant is delicious and very pleasant. The amenities are very accessible and very well taken care of. We travel as a large family and use 2 rooms, stays have always been great, accommodating and never lacking. We also travel with a dog, very pet friendly.
The room was beautiful and comfortable. The tub is longer than average. The restaurant is reasonably priced and great breakfast. Staff are friendly and helpful. All areas of the hotel are clean and relaxing.
Excellent hotel and the hotel bar is a great place to have dinner. The bartender has a great sense of humor and is very efficient. Rooms were clean and hotel was quiet. the swimming pool is great, very relaxing after a day of moving.
Great staff from start to finish! Reasonably priced menu and great servers in the restaurant! Housekeeping friendly and efficient, front desk were helpful and answered all questions. Definitely recommend if travelling to Stratford or even if you just need a quick meal.
There was one housekeeper that was very rude to my wife and I , I had a look at her name tag and it said Carol on it. She was very unprofessional. We asked her where the pool was and she was very rude about it and told us to go ask the front desk manager, her tone was extremely rude. My wife and I will not be coming back to this hotel!
Very good hotel, clean and spacious rooms, good amenities, comfortable bed, attractive restaurant in lobby area. Location just outside main part of Stratford is convenient with lots of parking. Highly recommend.
Have been staying at the Arden any time we're in Stratford for the last 15+ years, and it honestly feels like our second home at this point. The service, quality, and atmosphere are excellent, and the on site restaurant is one of the best in town.
Best Western Arden Park is a lovely place to stay. It is extremely clean, quite at night and the team is very helpful and friendly. The beds and pillow are very comfortable and rooms have everything you need for a comfortable stay. The internet is also very good.
$330 a night taxes in was not great value at all. Gym needs a serious upgrade. Tried to use my government rate but they would not allow it because the room was reserved under a wedding block. I signed up for a Best Western rewards account and I couldn't take advantage of the 5,000 bonus points because the room was booked under a different name!
Clean, comfortable and excellent service. Location is a comfortable walk to the downtown area. All the staff were friendly and helpful. The waitress at breakfast is an excellent ambassador for this hotel. We will be back.
This hotel is lovely . The rooms are modern and clean. The hotel itself is immaculate. It's an easy 10 minute walk to the Festival Theatre and the walkway along the river. I wouldn't hesitate to recommend this hotel!
Our "home away from home" in Stratford. The staff is friendly, the rooms are very pleasant, the bathrooms great and the dining room is very good with a pleasant staff. The food is good and the eggs Benedict are the best at breakfast!
I liked my stay at the Best Western Arden Park. While the property shows its overall age, it is clean and well maintained. Desk staff friendly, rooms are spacious and clean. TV's are updated, bed and linens are clean and comfortable. Convenient for theatre goers- walking distance. Like all Stratford hotels, it is expensive, but I would stay here again and recommend.
My daughter and I returned to Arden Park for second year for our shopping trip. It is consistently clean and pleasant place to stay. Staff are pleasant and very welcoming to all. The restaurant and bar has great menu and serves quality food with fair prices
The Best Western Plus Arden Park Hotel is located within a 10 or 15 minute stroll to the Stratford Festival Theatre. It has reasonable prices with comfortable rooms and a good restaurant. Staff are all very pleasant. Lots of parking on site. This is our hotel of choice when visiting Stratford.
We had a fabulous weekend. We booked a suite and another room so the sweet was our hang out space! Ice machine right around the corner, fridge microwave wet bar and comfy chairs to relax and visit in!
Location was perfect for the theater, walking distance. Due to weather (rain) some friends took a cab . We walked as it seem to be a short distance. Tip while staying here if yo want to eat at the Restaurant book early as it fills up fast .
Continue to make this our go to hotel when in area. Friendly and attentive staff, clean, and great location. Within walking distance of all four theatre's, park and numerous restaurants. Never disappointed.
We visit Stratford annually and this is our go to hotel. Great experience with friendly and accommodating reception, clean and quiet rooms. Enjoyed a complementary continental breakfast in the comfy reception area. Fresh baked goods, yogurt, fresh fruit and coffee, tea, and juice. Highly recommend.
Our room was very clean and the bed with pillow top was fantastic. Close to everything, friendly staff excellent dinning room and lounge. Really enjoyed the pool area as well. Easy access to highway and situated in a nice area.
Gorgeous town and nice hotel. The food was fantastic and the servers were so kind. We booked a group for 2 weeks of training and the rooms were large and clean. Our guest rooms were tidy and welcoming, the housekeeping staff went above and beyond for us our entire stay, Carol made us feel like we were at home and helped us with anything we needed to make our stay enjoyable. Thanks Arden Park, we will return
Unfortunately, I booked the two nights that the dining room was closed. This was not as advertised, so my wife and I had to scramble to find alternate and plain eating. Their dining room, when open, has been excellent in the past. The hotel itself and staff are excellent.
The hotel had good amenities and a nice pool. Very clean and comfortable rooms. Pleasant staff in the restaurant. Lots of free parking. The hotel is not far from the downtown -- about 20 minutes walking.
overall good hotel, clean, courteous staff, generally comfortable. Insufficient parking, especially for disabled guests, insufficient number of disability accessible rooms, and furniture not well designed for either disability access or short statured people.
Lovely weekend getaway. Beautiful room, staff excellent. Deb & Nora in the restaurant simply the best. The hotel is extremely clean and well cared for. Location is perfect for shopping, the theatre and close to beautiful settings for a wedding. Highly recommended.
My Visa statement list an additional charge or $198. for our 1-night stay at the hotel. Room rate charge was $298.68. Hotel was clean and pleasant but expensive for a small town. Capitalizing on their location in Stratford Ontario perhaps.
We had a room with 2 queen size beds. The room was wonderful. The room was spacious, had a fridge, coffeeaker, nice little table ro have a coffee besides the normal desk. Lots of free parking. It was about an 8 min drive to main street or an 18 min walk. We drove downtown for dinner but you only have to pay thr meter up to 8pm. There is a free lot which the cloaer hotels use. They sèemed to have nice meeting rooms in this hotel. Front desk was great.
The Arden Park Hotel is a great place to stay while in Stratford. It provides many amenities such as an indoor pool, dining and it's within walking distance to the Festival Theatre if you are here to visit for that purpose. If you are here for other reasons it is centrally located on a main street. The hotel itself is clean with updated comfortable rooms. You will not be disappointed with your stay here. Best of all the staff is friendly and top-notch!
We had a suite and it was beautiful. So spacious and clean. Was in friends rooms that were not suites but they had lots of rooms to . Highly recommend this Hotel. Food was delicious and fairly priced.
My husband and I need a little getaway and the price was great and the late checkout was awesome... Ive stayed a few times and never have had a bad stay. Pool and hot tub were great addition to a stormy winte day. Thanks again
Phil at the front desk was amazing. All the staff was great. Very, very bad food for dinner at the restaurant. Like really bad!! Crab cakes had no crab. Not sure what we ate!! So bad. Wine glass was filthy and had lipstick on it!! Instead of giving me a new wine they dumped into a cleaner glass. SO GROSS!!
Hotel is located away from downtown, but close to the Festival Theatre. I stayed for one night. Checkin/out experiences were both efficient and pleasurable with friendly staff. Room was spotless, and quite enjoyed the fireplace and jacuzzi. Good firm mattress.
Last minute stay, but excellent big room. Nice comfortable bed. Clean room . I declined the basic breakfast buffet for 16.00. I really have no negatives to say about this place. I didn't use the pool, but looked decent.
We were in town overnight for an early medical appointment (MRI) the next day and asked if we could have an extra half hour for a late departure and were granted an extension to 1:00 pm 'to take the pressure off'. As it turned out, we didn't need the extra time, but we thought that was very gracious! Great team and beautiful property; we look forward to coming back - next time just for a mini holiday.
The hotel has great rooms and clean. The pool is enjoyable as well. Unfortunately the breakfast buffet was a terrible disappointment. Bread to toast, powdered scrambled eggs, cold potatoes, bacon and sausage. Not half as good as breakfasts included with other hotels and $14.99
The BW Plus is convenient to the theatres and offers full service restaurant. The rooms are large, clean and well equipped and the beds are comforable. Have not had the opportunity to use the pool but it is a nice addition. This hotel is very well maintained.
Fastest check in/out experience ever. Loads of free parking. Stayed 2 nights. While not in the centre of town, it was an easy walk to the Festival (almost next door) and Studio ( about 1.2 k walk) theatres for us seniors. Room was fresh and immaculate. It was quiet all the time. Even housekeeping outside our door did not wake us. Windows could be partially opened. Room was on 5th floor and faced main street but no road noise in the room. Appreciated fridge and coffee pod machine in room. Ate at hotel restaurant both nights. It's generally hard to get restaurant reservations for dinner in Stratford but not at the hotel. Menu had lots of variety, portions were generous, food tasty, service excellent and prices reasonable. Left over food and desserts were boxed for taking back to the room fridge and we were also permitted to take the unfinished wine to the room. The fixed price, 3 course meal prices were too good to pass up. The pool area was very clean, had lots of towels, had a change facility and lots of seating/loungers. The floor was heated. A coffee machine in the lobby dispensed 6 different beverages at the push of a button. It was good, free and never out of order. Definitely a cut above any other hotel I've stayed at. We've stayed at other places in Stratford but won't stay or eat dinner elsewhere in the future.
Staff was terrible. Restaurant was terrible..3 night stay as a Diamond and did not have our room serviced in 3 nights.....VERY BAD ..I have stayed at this hotel in the past and it was ok to good...Right now I would not stay here again nor would I tell anyone to stay here either..
The cleaning lady did not offer to move the big gray bin out of the hallway. She watched me struggle to push my disabled son‘s walker past this bin. The kitchen put our food on a tray instead of in takeout containers. My son and I were left pushing a cart of food up to our room. The kitchen/bartender should've offered to push it up for us as our hands were full. I was overcharged on my bill and did not receive my deposit back. $315.27 per night. Countertop floors and toilet were dirty in our room. We wore our shoes the entire time
When we checked in, no direction was given about there actually being 2 towers. Spent 15 minutes looking for our room. Multiple people had the same experience. Also, no explanation about there not being maid service, so if we wanted coffee 2nd morning, coffee was available at desk. We called the front desk multiple times during our stay, but not once was the phone answered. On the plus side, the rooms were clean. Water pressure was terrible, and our bathroom lights did not work. Again,,,, we were very disappointed.
The room was very clean, check in and check out was easy. The price was expensive but one of the nicer places in the area. Lots of parking. We had no issues with our stay. Would recommend if your looking for a more luxury stay.
Great location to Festival theatres and downtown shopping. Free parking. Friendly staff. Enjoyed having coffee maker, fridge and microwave in our room. Large bathroom. Comfortable beds. Restaurant onsite.
I walked down the stairs for some exercise and was struck at how they were spotlessly clean! Not where you expect to see such scrupulous care, but it reflects the attitude at this hotel. It is well-maintained, clean and staffed by people who are friendly and helpful. The spot to stay in Stratford.
I've been coming here for many years to dine in the restaurant. The wait staff are always pleasant and accommodating. I enjoyed my lunch there yesterday which was a smoked chicken with Brie sandwich and fries. It was extremely busy. However the ladies waiting on me were very positive and cheerful and were not caving in under the activity. There seems to be a real team effort everyone helping and some taking the time just to exchange a few pleasantries with the diners. And I specifically went there yesterday to attend an activity honoring a former employee of theirs who I first met over 35 years ago at their business who died recently. Thanks Arden Park for all you did yesterday for her. I'm so thankful to have been there.
The hotel was very clean and the room was clean and up to date. The black out curtains were very good. Our room was a long ways from the front desk and when we checked in we had to return to the front desk to get new card keys as the ones given to us did not work. The back entrance card keys didn't work either.
We had a great stay - rooms were clean and modern, and the staff were very friendly and professional. Would definitely stay there again. We had the breakfast buffet both days - amazing service and good food.
This was our first visit to Stratford and the Arden Park. We were there for a show at the festival. The gentleman that checked us in got us into our room early and provided a map to the theater. Great experience
I told you my problems with the hotel except for the pool:: too short and too shallow; the shower and toilet were in the same room making it inaccessible to anyone looking for a toilet while someone was showering
PERFECT PLACE TO STAY WHEN IN STRATFOD. WALKABLE TO THE FESTIVAL THEATRE THROUGH A BEAUTIFUL WELL LIT PARK! Food fantastic. Pool and hot tub clean and thoroughly relaxing and enjoyable!!! The beds were comfy and room spotless! We will be back,
Stayed here in a suite for 5 nights ....The room was spacious and light and clean ... Breakfast was buffet and plentiful. Best of all the hotel was so quiet and we had a wonderful sleep every night . There is a pool and hot tub on the ground floor which was fun .... Plan to stay here again next visit hopefully in the same room ...
Very quiet. Very clean. Big rooms. Huge bathtub. Lots of hot water. Free parking. Easy walk to festival theatre. Only downside -- if you are short, the beds are really high and a bit difficult to climb onto.
Everything in the hotel is what you would expect for quality and service from Best Western Plus. Quite nice. Hotel elevator has menu showing breakfast options. Get there and all they have is a substandard buffet which costs $14.99. Cereals or oatmeal are extra. Other Best Westerns which include the breakfast are far better buffets. Was informed that it is because they don't want to spend $22.00 an for a cook. True or rumour couldn't verify.
The hotel is well staffed with friendly people. The rooms are clean and fresh and well decorated. We've been staying here for many years and have never experienced a problem. We LOVE it! The food is great and the service always friendly.
Stayed here in the past. Easy check in. Room very clean, spacious and everything in working order. Convenient and ample parking. Did not use fitness facilities or restaurant on this stay. Stayed overnight and within walking distance to Festival theater. Would stay here again.
Rooms were very nice, however to pay $300 for one night is atrocious; they charged $2.50 for water; buffet was $14.00 per person, And service was terrible. Food on the break fast buffet was greasy bacon, burnt sausage and limited fruit. We had to ask repeatedly to have our plates removed; our waitress never asked if we wanted more tea or coffee. Definitely will not return to Best Western.
As always, stay here is exceptional. Very professional and friendly staff, and quiet and restful atmosphere. Never disappointed when we stay here and their location to the downtown area and theatre options is worderful
We have stayed here a number of times since 2000. The rooms are nice, clean, and good size. We come here for a week's stay while we attend plays at the Stratford Festival. It is conveniently located to the Festival Theatre and a reasonable walk to the Patterson (about a mile). The food is decent and consistent. The rooms are clean and housekeeping will do their job upon request. I have to say the lighting over the bathroom sink is the worst I have ever experienced. I keep hoping for a renovation year with the hope that they fix that issue. Overall, this is our hotel of choice in Stratford.
The hotel staff were great but it's unfortunate that the corporate side of things interferes with that. We were there for a wedding that was supposed to start at 5pm and our check-in was only available after 3pm. That's very ridiculous and we understand that the hotel is understaffed, but how do you justify $300 per night and we have to check in after 3pm? That part was just unacceptable.
Our usual B&B's were fully booked on this trip to Stratford so we found ourselves at the Best Western Plus Arden Park Place. We opted for a corner suite which was huge. It was reasonable, clean, quiet and unbeknownst to us we could walk to the Festival Theatre. There is an on-site pool and full restaurant (but try Romeos Corner Cafe across the road!). It was a post COVID visit so some rules had changed and staff was low. However, Carol, our lady from housekeeping was very helpful & friendly. Not a 5-Star hotel but I am sure we will return. As a side note, while definitely clean & tidy I think it's been a while since upgrading. However, nothing to stop another visit!
The rooms were clean and updated. The beds were comfortable. There was ample parking for small and large vehicles. I thought the price was a little high but it was in line with other hotels in the area.
The room was excellent, comfortable and clean. We were in town for a family event so didn't get to use any of the amenities like exercise room or pool. Staff was friendly. It was nice being able to get coffee near the desk with fresh cream or milk. We were a little unaware of it, but had a card with our room keys on arrival that noted that the room wouldn't be cleaned, towels changed, etc. during our stay unless we asked for it. This seemed like a good policy for the environment-we don't replace towels and sheets every day at home. We did find it strange that pet fee was applied daily though we hadn't asked for the daily clean. Manager expressed that we could have asked for cleaning but I'm not going to do that just to try to get value for fee with our dog.
After a challenging start for a block booking for a wedding, guests were satisfied with their stay. The decor is a little oppresive in the rooms, dark colours, and nothing special about the buffet breakfast.
Based on a previous stay in a wonderful room, I booked a room even though the cost was much higher than usual. The very curt front desk staff was dismissive of my request for a room on a higher floor. Fair enough.The hotel was busy but there was no need to be so terse and blunt. Then when I opened the door to my assigned room it was clear from the moment we entered that the room was in poor condition and probably the last to ever be assigned. The carpet was stained and filthy dirty and obviously contributed to the stale odors. Since there were no other rooms available we stuck it out for the one night. The bathroom toilet was in terrible shape around the base and the bathroom counter top stained. We could not get out to there fast enough. Even our breakfast was tainted by an overzealous manager who paced the restaurant throughout our entire meal. He even told the customers in front of us they would have to vacate their table by 10:45am. Our server, however, was superb and kept telling everyone to take as long as they like! Our meal was delicious. The coffee flowed freely. If it wasn't for our server the entire stay would have been ruined.
We stayed in the 2 Queen Suite with the additional bonus of a fireplace. Upon arrival we impressed with the amount of space the room had. The living room had a pull out couch and 2 chairs with the fireplace as the main highlight. There was also a small desk area for anyone doing any work while traveling. There were 2 TV's in the suite, one in the living room and the bedroom. There was also a small kitchenette with a microwave and a keurig machine We had some minor issues. First we weren't able to figure out where the switch for the fireplace was. We also had a struggle with the bath tub know. I thought I was going to break it. Both time we called down to the front desk and both times they were fantastic about helping us. There is also a pool and a fitness area on site but we neve got a chance because we were really enjoying the fireplace. We actually found it
Truely enjoyed our first trip to Stratford. Best Western made it easy to check in, room was spacious, clean and had everything we needed. Saw the pool but didn't get a chance to enjoy, looking forward to trying it on our next visit. Easy walking distance to the down town area as well as our event and the free parking made it the perfect spot! Staff were friendly and cheerful from the front desk to the bar to housekeeping, Overall a great spot to stay!
room 530 air conditioner unit both extremely noisy. Rest the very best except for large chip out of the coffee table and shower head just dripped. I was surprised by modern touches of the hotel. I was expecting bad queen and furniture.
This is the 2nd time that we have stayed at this property. It is a very good choice for anyone attending the Festival Theatre. The rooms are huge with comfortable beds, large screen tv, and good wifi. The bar and restaurant serve very good food at reasonable prices.
Room wasn't clean. Garbage was left from previous guest on the floor. Toothpaste splatter and other unidentified grime on bathroom counter. Keycard left from last guest on a surface that should've been wiped down. Especially right after covid, this is unacceptable. Credit card was overcharged vs what the bill was for. For a $300/night stay, totally disgusted and unimpressed. Front desk staff was friendly.
The hotel was clean and many rooms updated. All the staff were friendly and helpful. They made you feel like they were glad to have you there. The staff tried to be accommodating no matter the situation. The pool is a real treat to have in the summer months. The free coffee in the lobby was nice to have anytime.
We would definitely stay here again. The staff was so cheerful and accommodating, from the restaurant, front desk to the housekeeping The beds were comfortable and clean. The grandkids enjoyed the pool although the pool room was very hot. The hotel was located within easy walking distance to Stratford festival theatre, Queen's park and the river walk.
We booked the Best Western due to its location near the Festival Theatre in Stratford. The hotel was very clean, bed was comfortable and the location was great. It was a very standard room with no view (looked over a roof and outside wall) but we were not in the room much, so that was fine.
The hotel is great, close to the Festival and park. Rooms were comfortable although the AC was a little noisy. However, we arrived on a very hot day and were looking forward to a refreshing swim. The pool area is very nice but the water looked green. After stepping in, I knew why. The water was hot....almost the same temperature as the hot tub. Definitely not refreshing and probably not healthy. You would think that if the chemicals were tested as they should be, the water temperature should have been noticed. I was very disappointed. Maybe they don't check the chemicals.
Hotel is one of the more modern hotels in Stratford. It is a 10 minute walk to the Festival Theatre. We booked a king bed room. Room was clean and spacious with a love seat couch, Keurig coffee maker and fridge. Additional coffee pods are available at the front desk as well as milk or cream containers in the lobby fridge. Room 201 is closest to the street and we did not notice the traffic. Hotel has a pool and hot tub that we used. Pool towels are provided. Unlike other Best Western Plus hotels, this hotel does not include breakfast. Hotel has a restaurant for an additional charge. There are plenty of other restaurants in the area. We brought our own food for a continental breakfast. Bathroom amenities includes shampoo, conditioner, lotion and mouthwash. We only used the mouthwash and found it to have a strong mint taste that we did not care for. Will bring our own next time. Plan to return twice more this season for theatre.
Our rooms were comfortable and clean. When we checked in and if we have questions, the staff was friendly and helpful.The walking distance to downtown Stratford was lengthy, but doable. We would definitely consider staying here again.
This was easily one of the worst experiences of my life. There were a plethora of issues with this hotel which peppered our trip constantly. We wanted to enjoy our time at the hotel and the Stratford festival, but it truly was not possible staying at this Best Western Arden Park. Firstly, room keys would deactivate every hour and we had to go back to the lobby 8 times to reactivate our cards which was quite frustrating. Also, our room was never cleaned and even towels were not exchanged over our 3 day stay. Furthermore, staff were just extremely disrespectful and lacked the most basic of customer service skills, especially the manager, Andrea. As someone who has traveled to many hotels, I can say that I have received much better service for half the price. My high expectations for this hotel were juxtaposed with the extremely poor reality of what occurred over my stay. I truly wish there was a 0 star rating option instead of 1 star. This was my very first time at Best Western Arden Park in Stratford with my family and I can now say with confidence it will most definitely be our last.
The hotel is excellently located a short distance from downtown Stratford and the sheathes. Staff was friendly and took care of all our requests. Room class we booked was not available so we were upgraded. We found the location good value for such a convenient location. Woulld befinately stay here again.
This hotel had big rooms that were spotlessly clean. It's close to the Festival Theatre. And, with the free parking, free internet, mini fridge and coffee maker, it made it a great spot to stay close to the theatre and within walking distance of the main part of the town although that is about a 20 minute walk depending on how fast you walk.
I came in from NB for a wedding. Kenzii assisted with some room adjustments before I arrived. She was awesome! Service was amazing as well as the restaurant. Was great having the restaurant right there as car rentals were not possible. Would definitely stay here again!
We arrived early for check in and took a chance and our room was ready. There were many family members also at the hotel and everyone was happy with their rooms and how clean it was. It was everyone first time staying in a hotel since COVID and everyone felt safe.
My husband has been staying at this hotel every other week since February. I recently joined him for a little getaway. We had a king suite which was spacious and very comfortable. I thoroughly enjoyed the use of the pool and hot tub. I noticed there wasn't any overwhelming smell of chlorine which was nice. We thought the price was very good at 149.00 All the staff was helpful. Kenzyy at the front desk helped me out and always had a pleasant smile. I went to the dining room for cutlery and dishes as we like to eat in and it was no problem. Even though we couldn't have housekeeping services due to covid protocols, it was no problem getting clean towels and other items. The coffee maker wasn't working and the maintenance gentleman had it replaced in minutes. I would have 2 suggestions: a proper table and chairs to dine would be good. Though there was a small table to put keys and other items on, it was too small and the side chairs were too low to try make an eating set up. The rooms are very spacious so shouldn't be a problem adding that. The other is please add bath mats in the shower. We both had to hold on to the faucet while showering and I resorted to putting a towel in the shower because it was dangerously slippery. The location is perfect to enjoy the walking paths by the Shakespeare theatre and also to downtown area by foot. Thank you and keep up the good work!!!
I had to be in Stratford for work and the Arden Park was the best home away from home I could have asked for. The rooms are spacious and very clean. The beds and pillows are so comfortable. It's quiet and in a perfect location. I was close to work, close to downtown and I even took in a show at the Theatre that I walked to! Their staff is warm and welcoming and the food is wonderful in the restaurant. I would recommend this lovely spot to anyone visiting the area!
In general, all good hotel and room. Restaurant menu needs to be improved. Cesar salad needs to be improved or removed from menu. Too much cheese, too much dressing. Too little lettuce and what lettuce there was was swimming in the dressing.
After searching around the area, we found this hotel. We had no problems, the hotel had all we needed. Fantastic breakfast, great room, clean hotel. We felt safe and secure. Would definitely stay here again.
Recently my girlfriends and I stayed at BW in Stratford Ontario. We were greeted by Amelia at front desk who was able to assign us a suite for our group of 5. Worked out perfectly for socializing after a day of shopping. We chose to eat supper and breakfast at the restaurant at BW. compliments to the chef as our dishes were delicious! We will be returning next time in the area!
My daughters and I stayed in a 2 queen room for a trip that included going to the Festival Theater. The customer service was excellent and I received all the requests I asked for. There was lots of parking. Our room was clean but offered no view (we looked at a wall). We enjoyed lunch in the restaurant. I have stayed here in the past and would stay here again.
The Front Desk was helpful with a better proximity of the hotel to the Stratford theatre as well as restaurants in the area. Convenient parking is available. The recreational area was clean and the pool and hot tub were functional with a comfortable temperature.
We travel frequently to Stratford and always stay at the BW Arden Park Hotel. The rooms are comfortable and quiet, and we always enjoy our time here. There are many amenities to enjoy here. We appreciate that we are able to bring our small dogs with us when we travel. A huge bonus for us!
The best stay at any hotel we have ever been in. Every point of staff presented themselves with smiles and the upmost part of kindness that any customer could ask for. We were very comfortable and relaxed during our stay.
Big room in good condition. Helpful staff. Lots of parking. Pool large enough for decent swimming if not occupied by families (so early morning best). Restaurant/bar has reasonable selection and prices. Would stay here again. No problems at all during a week-long stay.
We stayed for 3 nights, hoping to attend a show at the Festival Theatre. Sadly the show was cancelled but the hotel is within walking distance to that theatre. The suite size was very spacious, jacuzzi tub was awesome and bed super comfortable. Good closet space. The fireplace was a lovely addition as it was chilly and rainy. Restaurant food ordered to room was delicious. Suite does not include dishes or utensils.
The room was not ready on time. The reception assured me that they would call me once it was, never got that call. Derailed our plans for that day since we were travelling with kids and our room became available 3 hours late.
We stayed at this hotel for wedding. We booked months ago and requested early check-in as the bus for the wedding was leaving before check-in. It was noted on our reservation. We called a week prior to the event to inquire again and were told to call back at 8:00 a.m. on the day we were to check-in. I called at 8:00 a.m. and an unpleasant woman answered the phone and then without saying "please hold" put me on hold for 10 mins. I thought it might have been an error so I hung up and called back again, again put on hold for 5+ minutes. When I finally got through, I explained the early check-in information we had received. The woman was was unpleasant, talked over me and told me I was wrong and that no one should have told me that. She told me to call back at 11:00 a.m. - I explained that 11:00 a.m. was cutting it close for us as we were travelling from Toronto and needed enough notice that we could check-in in time to get ready before the wedding. I also explained that she would be getting many requests for early check-in's this morning as we are all attending the same wedding and have the same issue. I asked if she could note my name and if she could call me back. She said she would but never called back. I called at 11:15 and was told I could have a room for 12:30. By the time we arrived in Stratford it was 2:00 p.m. and the bus came at 2:45 p.m. The hotel is nice but $171 (tax included) for a Best Western in April, in ~Stratford~ is ridiculous. There was some food on the carpet in our room and the sheets smelled funny - like unwashed linens. Not bleach. We also checked to see if there was a microwave in the room and the website listed one for King Rooms so we brought microwaveable food for a late night snack after the wedding. There was no microwave. Luckily a different concierge person offered to heat it up in the kitchen. I wouldn't stay here again.
I have to say that the staff are well trained, helpful most times and the place is clean and peaceful (no hockey teams running up and down the halls). The cook staff well, they would not make it into any cooking competition - plan to eat some place else other than breakfast. I have been to this place a few times and most times I am completely happy and give the place five stars. This time, I'd give it a 1 the lowest if not for the staff who wait on the breakfast staff who are 5/5 raised the score from 1/5 to a 2/5. Problems. During an event you are not allowed outside food if you want a reduced cost to book the venue. No problem and the prices are in your pocket a fair depth but you expect that at a hotel. The issue is the sandwiches are put together by some one who obviously is not going to eat the food otherwise they would put some quality into them. Fish and chips, properly named as you had to use a chisel to get to the fish from the batter outside, oh when I complained did they compensate me properly oh a buck or two on a 14 dollar plate. I guess cause I actually eat the fish (had to go back to the venue and I had to eat I was hungry). Beer: they see to have some deal with one product (no names) and that's all they have on tap, which blows if you want some other product on tap. They over charged my account with a credit card hold, now this is _NEW_ I have never seen this before and I have stayed here before minus 2/5 for the charge , minus 2/5 for the crap food and the last minus for lack of water bottles in rooms. So you are at their bar, they close food service at 9pm, need to say some food even would have been nice and not just a bag of chips. I had planned on a few pints with the mates but after starving all day not interested in just booze alone. There use to be bottles of water in the rooms as well, they are gone. Staff serving the food were not responsible for making it so I still tipped well when I got it and they the serving staff were the highlight. I found the front desk curt not to the point of rudeness but just not my cup of tea. Would I recommend you stay here, sure... Just don't eat here other than breakfast and don't get catering services from them if you have an event here. Internet fine (free), rooms clean, bathroom clean, etc.
I have stayed here annually for over a decade. The hotel is clean well managed and the staff excellent and friendly. Family friendly with a pool and lots to do in the town. If you stay order off the menu unless they fix the buffet. They were the only issues with this stay. I am hoping the issue will be corrected for next year.
The facility was in great shape, clean, organized and well kept! We actually had issues with our neighbouring guest the moment we arrived. It wasn't quiet hours yet and we were just getting to the room when another guest told us to be quiet as they were sleeping. This was the start of constant complaints that were automatically pinned on our room. There was a stairwell between our rooms and in one example there were 4 boys (about 17 years old) who weren't with our group came up the stairs making all kinds of noise as I was talking with the security guard. I did point this out but I am not sure this case was taken into consideration when I was charged because of "multiple complaints through the night". When we were asked to shut it down we did and went to bed so not sure that more complaints through the night were sole based on us. I think that this hotel needs to come up with a better plan to support teams, if you expect groups to just stay in their separate rooms and not gather then you are setting all your guest up for disappointment!
Only a one night stay but very enjoyable, the rooms are spacious and clean, mattress very comfortable, the pool was great. Restaurant on site is handy the staff are pleasant and accommodating, looking forward to our next stay.
The staff was great friendly definitely will stay again the pool and hot where really relaxing and the staff where really helpful and fun to be around the bar staff was fast and friendly and helpful to be around too
We brought 25 families to this establishment and stayed in the hotel for multiple nights and received many complaints from hotel staff and to the point of harassment for just staying in a hallway and having adult conversation. This was unacceptable and very unwelcoming towards all of us. I will not be looking at staying at a best western hotel until I receive an apology and refund for my 3 night stay. On top of that the hotel tried to apply a $100 noise compliant on myself which was really upsetting and not necessary
I had a great stay here. Travelled for work and found the hotel to be exceptionally clean - rooms were made up well, great amenities, close to anything you could possibly need during your stay. Would stay again when travelling for work. (seemed great for families too as kids were having a great time in the pool area)
On the anniversary of our first storm stayed night, we returned for a rather more leisurely visit. Amenities are excellent, staff are pleasant and competent, and all is as smooth as silk. We really like staying in this conveniently situated lovely hotel.
Although I gave top sores, but there are noise in the hotel should bright your notice. First is the Air Conditioner, it is make noise when sleeping, not very big though. Second is some teenager guests yelling and running in the hall way at late night. Keep waking me up.
A decent stay, however they aren't cleaning the rooms during your stay due to Covid. What's weird is, we're talking about a cleaning service...I just wanted a made bed and fresh towels, they didn't have to do anything else. Just throw on gloves and a mask and do what I'm paying for, please. Food was good. We ordered a pizza and it looked burnt, but it tasted great. The plumbing in our shower and tub was backwards. If you wanted hot water, you had to operate the cold tap. Room was comfortable, cozy and spacious
Awesome registration experience with Rachel at the hotel directly. Personal. She knew I wanted a Moms Night Away Alone. She helped me get what I wanted. The soaker tub could not have been deeper. The water could not have been hotter. Tons of space. Great bed. Clean room. Everything I needed. Again… what other hotel can you fill a tub as deep as you can physically need it without drowning, wide enough for your booty, and with water so hot you could use it for tea?! And it didn't run out?! Did I mention the tub?
Clean and excellent friendly service. Very accommodating even with Covid restrictions.Helpful and went out of their way to get anything you requested. Would definitely stay again and would recommend it to friends.
Our family looked for a night away and change of scenery. The Best Western Arden Park was a great experience. The King deluxe suite gave us plenty of space and amenities with a jetted tub and two TV's (we brought our Nintendo Switch and HDMI cable). We enjoyed a wintery nighttime walk down to the river with the bridges and lights. When the theaters are eventually open again, I expect this hotel is a favorite for visitors.
Everything you would want/expect in a hotel stay. Clean rooms. Great front desk staff assistance. Excellent food. Decent rate. Due to COVID, no maid service, no sit down dining, no pool usage, no fitness room usage, but that wasn't anybody's fault. I was never doubtful or hesitant to count on receiving whatever I asked for in a timely and quality fashion. Nice to not have to cross your fingers!
This was my second business trip to Ontario during September/October and I opted for BQ Arden park for the second trip and I am so very glad I did. The room was great! Very clean, quiet and easy access to the elevator. I do wish the curtains had closed in the room to block a bit of light. The restaurant in the lobby was a pleasant surprise with excellent food. I would love to stay again during a non-pandemic time so I can enjoy it while everything is operating normally. Highly recommend this hotel!
My wife and I wanted to do something different for New Years eve this year. We decided to spend a night with a candlelight amazing supper and followed with a great breakfast at the Arden Park hotel. The chefs and staff went above and beyound to make our stay a memorable one. The service from the friendly staff and food was amazing. Can't wait to experience this amazing stay at the Best Western Arden Park in Stratford, Ontario again. Thank you to the owner's and manager's for a job well done. Mike Paola
Very close to the Festival theatre but a bit far from downtown. Very comfortable bed. The fireplace in the room was lovely. Staff were friendly and helpful. Will request a room away from the ice machine next time, as it was very loud.
Lobby at Christmas was beautiful. Room was super clean. Bed Linens felt so fresh and clean. Because of Covid, there was just the Continental breakfast to go, but it was a very nice selection of breakfast items. I would definitely suggest this hotel to other family members and/or friends.
We stayed in a king room, it was very clean, the bathroom is nice size and was exceptionally clean and very nice!! Bed was very comfortable. We cant wait to stay here again. The lobby was very nice, clean and the staff were helpful and very pleasant.
Absolutely love this place for the restaurant as I have not stayed at the hotel as I am from Stratford! Same staff for years and years even now in covid times, that is always a good sign. They upgraded their menu this year and the fish and chips are amazing and from what everyone else says, they are always really pleased with their meals no matter what is ordered. Fantastic service, too, and after being there around 10 times in the past 2 or 3 years, it is always a great, great meal especially for the price. Again, I am from Stratford and this is the ONLY place I will eat when I want a meal out in the city. Going again for my post Christmas meal and can't wait! BTW I cannot speak for the hotel part, only the restaurant so I cannot answer the covid questions on that front.
Great hotel - location, staff, service - all perfect. Very glad they had an available Tesla Destination Charger! We were checked in promptly and offered a snack because of our loyalty status with Best Western. The room was spacious and well appointed. We'll be back!
•Complacent with Mask Mandate enforcement. •good Lounge & restaurant •Accused of stealing alarm clock. There is a Room Checklist for all items in room. this is not made available to guests (for verification) at check in, so hotel can petty charge you whatever was not checked off on the list. terrible practice. •Very LOUD party in banquet hall went late on saturday.
Very nice hotel where I spent one night for business. Small town though had my dinner & breakfast at the hotel. Really good steak. Friendly staff, clean rooms, comfortable bed. The room really spacious with a Keriug coffee machine & fridge. Big bathroom with a big bath tub.
Very poor rating as there was no hot water for showers. We were there for 2 days & I reported the first day lack of hot water to the Front desk. The next day the same thing & in addition the toilet started gurgling & water backed up to the rim. I called the front desk & by the time they came with a plunger it had corrected itself & could flush. Stack needs a flushing out
Very clean and well-appointed room. Staff were very friendly. Good amenities available in the hotel for those wishing to use them. Following Covid-19 rules and regulations. Near to shopping malls and sight-seeing attractions.
This hotel is very accessible, (Main street, Ontario St.), with ample parking. Check-in and out were promptly and amiably processed. The layout was user friendly, being easy to move throughout the building. The rooms were large and well-appointed. There was an on-site restaurant that we ate at for Sunday brunch and Monday morning breakfast before checking out. The restaurant fare was very good. Service was friendly and attentive. Pricing was very reasonable. They had gone back to a buffet style breakfast, as of Monday, restrictions were loosened. We weren't sure if the buffet was included, as we have found at other BW properties. Although the buffet charge was not expensive and the offerings were excellent, at this price point, including the breakfast would be a suggestion. We would stay here again if the opportunity presented itself.
Despite Covid restrictions, this hotel was a great place to stay and enjoy Stratford. Enjoyed the pool and hot tub. The breakfast in the restaurant was good. All employees were friendly and helpful. I'll be back again. Thank you!
Our room was very clean, well stocked and welcoming. Due to the pandemic we were ginven a written notice of changes within the hotel to keep us safe and we very much appreciate the effort. Cleaning in the common areas could be seen every time we left our room. It was very comforting. We were asked for our vaccine documents in a curtious and professional manner.
Alex at the front desk staff was absolutely horrible. This was my daughters wedding and the hotel completely screwed up everything causing us to scramble to make this day the best we could. What did they do for us? a $25 discount on her room. ABSOLUTELY DIGUSTING. I will never support this company unless i have no other options.
I had a pleasant stay at The Arden Park in Stratford. Up to date amenities and great service from staff. Spacious rooms with windows that open! I particularly liked to complementary hot drinks at reception and the Business center. Internet quality needs improvements. Great location, a few minutes away from everything the city has to offer.
Checked in, and asked to pay for room by cash or debit. I was told that they could take payment for room and incidental hold by debit as at a previous stay had issues with this hotel with my credit card . When I went to check, not only did they use my debit card to pay for room and incidental hold, they also charged my credit card for the room, and put a hold on incidentals also. It went from room being $208 to being charged $416, and incidental hold of $300 for a total of $716. Asked for general manager to speak to me, but was told busy
Manager was rude and racially motivated to make me feel unwelcome. When given the opportunity to correct a cleaning issue with the room bill was barely adjusted and not all issues were corrected. Staff was wonderful but their leader should be fired
Fantastic suite, Attentive staff, great restaurant. You can walk from there to almost anywhere you'd care to visit. In a city that has a lot to recommend itself the Arden hotel the staff are first class.
Staying at Best Western Plus Arden Park hotel, was the perfect choice for our couples weekend getaway. Excellent customer service, large clean and quiet rooms, comfortable beds. I would go back again.
My daughters and I stayed here for the long weekend to do some touristy things and we had a great time. The hotel restaurant was wonderful and the pool was clean and warm. Staff are terrific! We will ve coming back again.
Overall the hote was well maintained and the serivce was friendly. The dining room offered great dinners and Curtis the bartender was an exemplary bartender and great company. The only problem we had is the stationary bike in the fitness centre was broken and was not repaired during my week long stay.(I did report it) They really should have been checking to make sure everything was working and in good order.Both I and my brother were counting on it and were very disappointed.
We stayed one night in this hotel. The room was renovated, quite pleasant, bed was comfortable, everything was very clean. The ventilation system was extremely noisy and kept turning on and off. The bathroom had a bathtub that is very deep and difficult to get in and out for a shower. Some of the grout on the bathtub tiles was missing. The toilet was very low and the toilet seat was loose. The sink was white but the toilet and bathtub were beige which suggests a partial renovation - maybe think about finishing it?? Staff was pleasant. The hotel is not in a park, as the name might suggest, it's surrounded by parking lot. The Stratford park system is about 10 minutes walk away. There is no where to eat outdoors, important in Covid times.
I stayed here with friends and family while we were in town for a soccer tournament. The rooms, service, staff and cleanliness of the rooms and hotel were all excellent! The staff is polite and very accommodating, everything about this hotel exceeded my expectations. I would definitely stay here again if I return to Stratford.
A Group of 16 of us stayed here at the Arden Park Best Western for a Golf Vacation. Normally the discussion afterwards centre around the golfing venues, however on this trip the Hotel that we stayed at took centre stage. Extremely well run and very pleasant hotel to stay in Stratford, Ontario. I would highly recommend this to anyone for any type of trip.
We had drinks and supper in our room .. Rueben and Philly sandwich were delicious. Also ordered a breakfast wrap, that was too much for one ...We will be back....We were upgraded to a King suite, which was nice for a trip that you spend most of your time inside..
Hotel is very clean and well kept. Staff are very friendly and helpful. Food ordered from their restaurant was very tasty. Hotel is located on a Main Street. Close to all other amenities. Plus in the summer time it is very close to all the summer festivals
The employees were pleasant. I had an easy going stay. But the cooling system was annoying overnight. It woke me up every hour. It also had a minor odour that i dislike that came from the cooling system from time to time. But Bed is comfy. Room is clean.
From entering the hotel you are greeted with the most professional staff and a very clean accommodation. With it being Easter and Covid having restrictions within Stratford, the staff made us feel welcome and went out of their way to help with any needs we had. The food is excellent and the rooms are relaxing, clean and the bed is very comfy, hot water from the shower instantly, myself and my son will be visiting again soon.
Quick, efficient check-in. Plenty of on-site parking. Pool and excercise facilities available. We found the room spacious and clean, wonderful pillows on the comfortable king-size bed, and hot water in the shower. What more can you ask for!
We came to the hotel to celebrate a holiday dinner . We rented the conference room and had the hotel catering prepare our meal. All the organization - starting the event coordinator , manager, food and hotel was amazing . The hotel is very clean, staff is extremely nice. We loved the pool and the hot tub, and the kids loved the hot coco at the lobby . Will defiantly come again.
Great service and friendly staff. The Hotel is modern and well maintained. The food and beverage service was great value for your money. The pool and hot were very clean and large. The parking was very accessible and free. There is a shopping mall on the next block as well as restaurants and fast food chains.
Went here for a weekend getaway, and I am glad I choose the Arden Park. The check in was fast. The staff was very friendly and helpful, which always makes a visit more enjoyable. I got a corner suite which exceeded my expectations. The pool and hot tub were could be reserved for one hour blocks per room. As such the pool was warm and clean, we enjoyed ourselves. Lots of parking and a restaurant on site, although it had a limited menu. Lots of free coffee in the lobby. I will go here again.
As with everyone else during the pandemic, we needed a break. We only live about an hour from Stratford but we simply wanted a night away to relax, unwind, swim and honestly, just not be at home. Truthfully, we booked a room as my husband couldn't go one more day with me whining about wanting to swim. We booked our swim time by calling the front desk about 4 days before we checked in and we were offered several different time slots to choose from. I would definitely recommend calling ahead to book a swim time if you want one, but not necessary! The restaurant was lovely as we had dinner, then stayed for breakfast in the morning. Both servers we had were a delight and truly joyful to be back working. Everything was honestly amazing and we couldn't have asked for a more incredible stay. Right from check-in to check-out, we felt valued and like they wanted us there! We will definitely be back just to unwind and relax in the beautiful town of Stratford (and if my husband gets annoyed of me asking to swim again). Andrea (Manager), you have done a great job with your staff and you should be absolutely delighted how much effort, love and attention they put into your hotel!
Stayed 1 night on March 13th with my partner and mother in law to escape the dust from home renovations. It was a last minute decision but worth every penny. The front desk staff at check in and check out were fabulous - friendly, courteous, helpful and accommodating. The hotel was very clean, organized and gave us a good overall impression. After a VERY long week of hard work, the beds in the room were like heaven to sleep in. And that bathtub!!! The tub alone made our stay worth any price. I am a tall woman (5'9") and to have a tub in which I could stretch out AND be covered by the water was pure luxury. We would absolutely recommend this hotel. Next stay we hope to have a bit more time to relax and enjoy the ammenities.
Extremely clean and well organized. Every aspect was top notch! All the COVID protocols were followed and the entire facility was impeccable! Room, bed and pillows were all amazing and I really liked the special feature of a heat lamp in the bathroom ceiling!!
The hotel is very clean and the staff is very nice and accommodating. When checking in I asked if there was any free upgrades, I was very pleased with the upgrade available and the staff member was very helpful with that. The room was great, very clean, modern decor, comfortable furniture. The breakfast is not complementary and since Covid they have changed to doing a take away breakfast that included yoghurt, fresh fruit, muffin and apple juice. They told us they would give these for free because it was family day! Breakfast was delivered by a hotel staff member within a few minutes and was very friendly. We definitely recommend!
My parents used to run a B & B in Stratford. Now that the house is sold I must stay in a hotel when I visit Stratford. Last year I stayed 5 times. The hotel is consistently clean. Staff are helpful. I was able to use the treadmill because I visited just prior to lockdown. On this trip I received a complimentary breakfast. For dinner I had butternut squash ravioli and it was exceptionally tasty! Although I travelled alone this time and didn't bring our dog I LOVE that our dog is welcome. To me The Arden Park s a perfect hotel and I recommend staying there.
Hotel was very clean. Beds were very comfortable. Staff were all friendly and helpful. Food from the restaurant was very tasty and good size portions. Checking in and out was fast and easy. We would definitely stay here again.
The Arden Park Hotel is the only place we stay when visiting Stratford. The staff is amazing, the hotel is always clean and beds are comfortable. The location is great and close to many restaurants and shopping. Highly recommend this hotel for anyone planning a trip to Stratford area.
The hotel in general was pleasant apart from the foul smell due to the crop sprayers active at the time. The back of the toilet leaked quite excessively. The aircon was old and could not be adjusted (other than the temperature). The noise at night when it went on was extremely loud and distruptive which meant that very litte sleep was had :( Staff was friendly and helpful.
Nice staff, clean, well located. Last minute decision to go away for the nice weekend and wanted to keep safe. We were not disappointed, Hotel was great and we were close to downtown Stratford. Check in and out were quick and easy.
Hotel is very nice. Front desk staff and bartender quite friendly. Room was very nice. Coffee table was a bit dusty but nothing terrible. We found the the bed a bit uncomfy and the pillows but we are used to our bed at home. We wanted down time and that is what we got.
If you're looking for a lovely, comfortable & cozy hotel in Stratford, the Arden Park is the place to stay! Their rooms are beautifully appointed. The restaurant offers a wide variety of artfully presented, delicious food.
Very clean, attentive friendly staff, spacious rooms and conveniently located to down town Stratford and right at the exit of the park. Being a modern hotel there is an abundance of electrical outlets in the room great AC units and very quiet.
The facility was very clean with all of amenities.The management and staff followed all of the Covid protocols down to scheduling times for the usage of the pool. Our room was very clean with a large bathroom.
I spent two nights at the Arden Park while in a business trip. I found it to be well appointed and clean. The room was spacious, clean and quiet with a very comfortable bed. I enjoyed two great breakfasts at the hotel restaurant as well as a pleasant evening meal. The staff was professional and courteous. I would definitely recommend this venue.
With trips cancelled due to Covid 19, this short getaway seemed like a viable option. Felt very safe and comfortable at this hotel. Staff were all very friendly and efficient. Protective measures are clearly in place throughout. Restaurant onsite was wonderful too, as we felt safe there as well. The food was delicious and great, diligent staff. Close to beautiful parks to walk in and enjoy the gardens, art and waterfowl. Will plan on returning in the future!
Our travel plans landed on the cusp of the world beginning isolation. The hotel was a wonderful oasis a.d escape from that reality! The staff were all friendly and helpful, the rooms were comfortable and clean amd we used the pool amd hot tub everyday.
I always have a great stay at Arden Park. From the pool to the fitness room as well as a great location to walk to local shops and restaurants. My daughter and I had a great time swimming and doing some shopping, stopping to grab a bite to eat and relaxing watching TV when we were done with our excursions. I will return again for another fabulous getaway soon!!
Perhaps overlooked by incoming tourists to Stratford, the Arden Park ticks all the boxes: located near the main theatre, with a good price point, lots of parking, efficient and friendly staff. It's not just a no-frills accommodation. It's helpful to remind ourselves that, if we're using our hotel accommodation as a 'place to sleep' (vs. a part of 'the experience'), one would be hard-pressed to find a better fit.
We stayed here for an event at the nearby Stratford Country Club and enjoyed a winter walk through the park to the Festival Theatre - less than 10 minutes stroll away. The hotel seemed busy with families and visitors but we never had to wait for the elevator. and the room was very quiet. The room was spotless, linens fresh and lovely and bed very comfortable. We were upgraded to a suite (room 210) on arrival which was great as we were able to invite some family over for drinks in the living area - with an electric fireplace, tv and small fridge. The only slight negative was that the breakfast room was very busy on Sunday morning and we had to wait a bit for our meal.
nice clean rooms , bar restaurant downstairs has good food and drinks. easy walk down town for dinner if you like.(as long as it isn't -20) breakfast in morning is good no laser sliced bacon and price is comparable to any restaurant.
Nice comfortable Hotel, with friendly and helpful staff. Maintenance needed to be called due to a toilet malfunction when we first arrived, and maintenance came and handled everything quite quickly and efficiently. We were offered complimentary breakfast vouchers for our inconvenience, which we very much appreciated. We were very happy with our stay.
This is the second time my wife and I have stayed at this hotel. It is very clean and the rooms are well kept. This time we booked a suite with a sitting room and a separate sleeping area. The bathroom had a shower stall and a full jetted tub. We were there for the Yuk Yuks Winterfest event. The show included an amazing buffet dinner with tons of different things to eat. The dessert table was huge cakes pies tarts so yummy. Will be doing it again next year. Thanks to the Management and Staff for all their hard work.
If you are looking for very clean, friendly, affordable place to stay....this is it. One of the best affordable brunches you will ever have. Friendly staff, quick check in......even has a fridge in the room...bonus! Strongly recommend. Close to theatres, and many places to eat.
Loved this hotel. King deluxe room was huge! Super clean. Great food in restaurant. Loved the location. Will only stay at hotels with electric car charging. This place has two Tesla chargers. ICE car was parked at one charger which is not great for EVs especially in Stratford in a snow storm.
Nice property with a decent room and F&B. The front desk staff is absolutely obnoxious, unhelpful and uncaring. Unfortunately, I had to deal with the same “snippy” agent upon check-in and check-out. Such a poor representation of Customer Service that she should be fired. Obnoxious. Rude. Canceled the next scheduled trip and moved down the street to Mercer Hall. Good luck!
We stayed at this hotel on December 26th, 2019 and had a great experience. It is a beautifully built hotel from the lobby to the pool, restaurant and guest rooms. The food in the restaurant is excellent and the staff is great.
Great room and staff were very friendly and helpful. Location was easy to find. Room was very clean and well laid out. Everything functioned well and we did not have a single problem. Bed was very comfortable; had a great nights sleep. Will stay again.
best Best Western I have stayed at. Lovely decor, clean rooms, helpful staff. Just wish the smokers weren't puffing away at the entrances. As a severe asthma and COPD sufferer, it makes walking through the stinky haze very concrening for me. Hockey tournament time is a nightmare, ask for a room away from the families.
Spent one night here over a weekend while in Stratford to see a play. This is probably the best property in town for families with kids. It is conveniently located and has good amenities. We had the bed and breakfast rate, which allowed us to have the buffet - basic, but served the purpose. Service was excellent, and the room was spacious and clean. As others have commented, the downside is that the property attracts large groups, especially sports teams. There were kids out in the hallways until late at night, and the pool was quite crowded. My son had hoped for a quieter swim the next morning, only to find out that the facilities were closed due to "unforeseen circumstances" - likely a case of a kid fouling the pool. It's a shame that others can be so inconsiderate.
Very very clean & spacious rooms. Excellent night sleep. Excellent breakfast downstairs...good food , good prices & excellent wait staff. Highly recommend this place. Good for one night or several nights. Not far from downtown & very close to Theatre.
Everyone from reception desk to the lounge was friendly and helpful. Clean rooms and great location. Lots of parking. Unfortunately, no electric charging was visible. Food in the lounge was good and reasonably priced.
cost of room, only to listen to 10 yr olds yelling and screaming running up and down the halls having the time of there lives like they had never been let out of the house, the parents apparently disowned them for the night, no respect for other guest at all , could not seem to get near the pool or hot tub, as it was packed beyond capacity with kids , rooms apparently are not sound proof this includes suite too, ruined a perfectly nice night away to enjoy a play and dinner
The Arden Park in Stratford is a great destination. The rooms are large and tastefully appointed. The staff is consistently pleasant. The dining and leisure facilities are above average. Its location near the main Stratford Shakespeare Festival theatre makes it even more convenient.
We stayed at this hotel after an afternoon musical performance. We arrived in time for a lovely Buffet meal. The choices were many, nicely set out, and delicious. Our room was perfect - very clean and attractive. We would definitely stay here again. The bed was very comfortable so we had a very restful sleep. The accessible shower was very safe and perfect for our needs.
My overall experience at this hotel was excellent. The staff were courteous and efficient. The room exceeded my expectations and was terrific. The in-house restaurant was a nice surprise. The daily special was very good and reasonably priced and service was excellent. Sunday brunch is top-notch. The pool area is very nice. Unfortunately, it was closed for a while. I will definitely return!
The perfect hotel for our visit. We were able to walk to our first theater venue in the afternoon and in the evening we grabbed a cab since it was not nice out and we didn't feel like driving, parking and walking any distance to the theater.. We liked the hotel so much we decided to stay for a second night.
The hotel was full of hockey families and kids. We were kept up at night until 1:30 am. Kids were running up and down the hallways yelling and slamming doors. Front desk said they were sending someone up when we called at 12:15 am but the noise never stopped.... The next morning when I said something to the front desk she somewhat brushed me off!
When I entered this hotel and saw the clean spacious lobby, and then saw my attractive and clean room, I was all set to give this a five-star rating. However, despite the cleanliness and spaciousness of the rooms, I am regrettable forced to deduct two stars for the following reasons. As a large corporation, Best Western should be better attuned to environmental/sustainability issues. All the drinking "glasses" in the room are single-use plastics, themselves wrapped in plastic. While I have no problem wrapping clean drinking ware in plastic for sanitary reasons, we are all now well attuned to the problems surrounding single use plastics. This hotel should be using washable glasses instead of plastic cups. Second, our room was near the elevator on the third floor. Large groups of young teenagers gathered outside the elevator and were partying well past 9:30. We called the front desk who said they'd address the issue. They didn't. Ten minutes later we called a second time. The front desk apologized and said they'd address the issue. They didn't. After the third call I waited for a manager to arrive who seemed finally able to disperse the youngsters. Kids will be kids, but the hotel has an obligation to ensure that guests get what they mostly want out of a hotel stay - cleanliness and quiet. This hotel failed on the quiet front.
I stayed at the Best Western Plus (The Arden Park Hotel) the first week in November and it was my first time staying here. Overall the hotel is very nice and well kept. It is perfect for conferences, large dinners, receptions, etc. Good parking is a bit limited, but there is sufficient parking in the rear of the hotel albeit a bit dark in areas and needs better lighting. The only problems I experienced were with bugs. Several in fact. Three flys all on seperate occassions and one silverfish. My first sighting was in my food one morning for breakfast when I saw a fly swimming in my syrup that I had just put on my pancakes. The second was in my room when a large fly was on the wall, the next day another fly in my room, shortly after followed by a silverfish on the floor. I don't think I've ever had that many bug experiences at one visit to a hotel. So if you are afraid of bugs beware, as you may encounter some. On a good note though the hotel is large, and very nice. I stayed in a suite on the forth floor and it was in excellent condition and like a small apartment. I would return to the Arden Park Hotel, but would appreciate some better bug control in place.
This hotel is a reasonably good place to stay in Stratford. It is better than many locations in town and offers better value than many. The hotel itself is well maintained and the staff are friendly and accommodating.
We never really associated the best western with quality and somewhat luxury, so we never stayed at one before. This stay really changed our minds. The staff really went out of their way to be accommodating to us, from the front desk to the dinning room. We had our Chihuahua with us and we kept him with us in the lobby while we waited and in common areas. The staff even made our dog feel at home. It was a lot of fun for him. The hotel has everything you would want from K-Cups in the room and including a restaurant that serves amazing meals. We had planned to eat out of the hotel, but during the two days we never did because we couldn't wait for the next meal. They have meals that will fit most budgets. The specials are the best!! We came to see a play and its literally a 5 minute drive to the theater. Aside for the play we also came to enjoy the pool and hot tub. We came mid week and we had both to ourselves. We never had to share. The hot tub was hot and the pool was heated. We also snuck our chihuahua into the pool lounge and put him on a chair. We were going to bring him back to the room if anyone came into the pool area, but no one did. So he was really spoiled. The hot tub is designed to offer some privacy. It is not totally closed in as it appears in the picture, but it was really nice. We definitely found our new go to hotel to get away from the stress of our lives. We again want to say a HUGE thank you to the customer service team for going above and beyond. They deserve a pat on the back. Also, the beds were really comfortable and the pillows are the best we have ever had at any hotel. We would love to know where to buy them because they are much nicer than our pillows at home. We can't wait to our next visit :-)
We stayed in a deluxe suite and thought is was clean and spacious. Staff were very friendly. Lots of parking. 10 minute walk to Festival theater. Enjoyed breakfast in the restaurant the next day. I would stay here again.
Stayed at this beauty for one night - amazing room and so clean! Staff were wonderful and welcoming. Breakfast in restaurant was superb! Would definitely recommend especially if you are going to the Stratford festival. Nice and close!
This hotel is in an excellent location for the Festival Theatre in Stratford. The rooms are spacious, clean and comfortable with good quality beds and bedding. Staff were efficient and courteous. Overall very good value for the price.
Clean, modern with indoor pool and hot tub. Ample parking. 5 story building is Plain and simple exterior but Interior is open with high ceilings in lobby. Small lobby with 10 or so comfy chairs. Bar and Restaurant, pool off lobby. Roméo restaurant is across the street. The Bruce is on the same block.
If you want a late check out make sure you request it during housekeeping working hours. I was traveling with my 90 ear old mother and knew she would need extra time in the morning. Front desk would not leave a message about this with housekeeping who need to approve it. I tried 3 different times and was dealt with rudely each time.
This Best Western Plus had many great surprises - a short (less than ten minutes) walk to the Stratford Festival and rooms were large, well appointed and very well laid out. Hotel offers a bar and restaurant as well. Had a slight misshap with our bill, but was rectified quickly. Would gladly stay again!!
We stayed the night prior to a workshop we were attending. Check in was quick and there was no problem when we asked for a room change so we wouldn't be next to the elevators and ice machine. Room was super clean, nicely appointed, and very comfortable. Full bath and large fridge as well as a huge tv. I used the pool for lengths in the morning and it was perfect...I was the only one there...nice hot tub as well! Will definitely stay here next time we are in Stratford!
We have stayed at this property multiple times over the past twenty years and are never disappointed. All hotel employees are friendly and helpful. The hotel room is comfortable, and the hallways are typically very quiet in the evening. While there are certainly a lot of lodging options in Stratford, this has been and continues to be our first choice.
This was my second stay here and both were enjoyable. I could walk to the Festival Theater for my daytime shows and I also walked to the other theaters, though the 1.5 mile trip is probably too long for most theater-goers. The bed was honestly the most comfortable bed I have slept in and even better than my tempurpedic at home. The gym was a bit small for me to do a HIIT routine - it is better if you are just interested in using the weight machines and treadmills. The food at the restaurant was just so-so but it was convenient.
Excellent location about 5-7 minutes walk to the main Festival Theatre. Large well appointed rooms in very good condition and very well maintained by housekeeping. Had a pizza and beer in the lounge last night ( it was pouring rain out so no desire to venture downtown), and an omelette and coffee the following morning in the dining room. Both meals very great! Stayed last year at the Parlour Inn downtown and it too was excellent. Close to the stores and the Avon Theatre. Still walkable to the Festival Theatre if the weather cooperates. This year I opted for the Arden Park which is out of the downtown but near the Festival Theatre. Either is a great choice. No issues at all at the Arden Park. I requested a room on a higher floor in a quiet area and they delivered. Only suggestions - replace Sweet and Low sweetener (cyclamate -yuck!) with Splenda, and Coffee Mate ( back to the 70's?) with individual creams that can be kept in the room fridge.( several brands last a month). I would also suggest Rubbermaid style bath mats for the tub - despite the pebbly finish, it is still slippery. The Bruce Hotel next door is Stratford's upscale hotel, but I saw no need to upgrade from the great room and service offered at the Arden Park.
My BFF & I enjoyed our hotel stay at the Arden Park. At time of booking we didn't realize we were getting a 2 Queen beds suite. This was only room available although we booked early in the year for September. Was a pleasant surprise upon arrival for only a few dollars more, cost shared between 2 of us it was worth cost. Room was clean, linens crisp & bed comfortable. Wound stay here again.
Great stay at this hotel. Came for the Stratford Festival and was perfect. It was within walking distance from the Festival Theatre. Very cozy and comfortable room and bed. Walking distance to downtown as well! Well done Best Western!
This is our second time using this hotel for our stay in Stratford. It's nice to be just outside the downtown core but close enough that you still get that in-town feeling. I highly recommend the suite style rooms. And a lovely 10-15 minute walk from down town.
We have stayed here many times while visiting the Festival in Stratford. The rooms are always clean and quite and the staff are always friendly. The suites are very large and some have separate comfortable living rooms.
We booked the deluxe king suite, which is spacious and well suited to week long stay. The couch and bed are extremely comfortable although the lack of a make-up mirror was disappointing. Room was clean and fresh smelling.
Great hotel however, make your reservations directly with the hotel as outside service was terrible. Hotel personnel were great, very hospitable, great food. Clean hotel, good location, overall service was great.
Well decorated rooms. Good heat/air controls. Comfortable beds and pillows with extra blankets. Our king suite had a fridge ( not one of those liquor cabinets with no room) Excellent restaurant . Comfortable lounge. Indoor pool. Friendly people. Lots of parking . Coffee and newspapers in the lobby for free. A short walk to the Festival theatre . A short drive to Good Life yo work out.
Cannot say enough about the hotel, staff, housekeepers, restaurant & food!! A great place to stay. Will definitely return and recommend it to anyone heading to Stratford. Loved our room. A big plus the hotel takes dogs..we and are dog were very comfortable. THANK YOU to all.
We stay at the Arden Park every time we visit Stratford, which is once or twice a year. Great setting close to the theaters, and welcoming staff. We especially appreciate the roomkeeping crew who not only make all things fresh and clean but do so with smiles on their faces. We love the Arden Park!
Great location for a comfortable stay of a few days. The personel were welcoming, informed and agreeable. The rooms were spacious, clean and comfortable. The restaurant was handy, but other restaurants in town were of better quality. Unforunately, information on the website was incorrect.
Excellent hotel with wonderful staff. Friendly and efficient front desk, restaurant, and housekeeping. We have stayed here for several years and each time, we are not disappointed. The indoor pool is a plus when our grandchildren come with us.
We have been coming to Stratford for many years. The Best Western Plus Arden Park Hotel is the ONLY place we stay. Great atmosphere, clean rooms, everything is seems brand new every time you go there. This is a very well run hotel and you can see that everywhere with the small touches.
Desk staff was very helpful in solving a problem with our reservation to get us started. The restaurant staff and housecleaning staff were very helpful with the special requirements of my wheelchair bound wife. Very well maintained and the food is well prepared.
We have stayed here four or five times on our visit to Stratford for our annual dose of theatre. Prices are reasonable; the facilities are clean and well-maintained; easy access to theatre venues (walking or by car), and the staff is friendly and helpful.
Stayed in a king room for two nights on a visit to the Stratford Festival. The room was spacious, clean and comfortable. The bathroom had lots of counter space and a wonderful deep bathtub. Enjoyed swimming in the pool. Perfect location as it is within easy walking distance to the Festival Theatre and about 20 minutes walk from downtown. Also close to shopping and less pricey food options. Parking was included. Staff are friendly and efficient. Highly recommend.
The Arden Park is a great place to stay in Stratford, combining quiet excellent accommodations with a superb restaurant. The swimming pool and fitness center are spotless and provide enjoyable amenities- pool and spa. Restaurant food and service were outstanding and convenient. We've enjoyed other restaurant in Stratford, and this ranks with the best of them.
We were in town to see the Shakespeare and other plays. Stayed 3 nights. We had been to the Arden Park Best Western before, and liked it, and it has not changed. It is a bit on the pricey side, though far from the most expensive in town. Front desk personnel were quick and helpful. Room was quite clean, though clean-up was done mid-to-late afternoon. Everything worked. Breakfast was good, though not quite as good as previous years. Omelette was fine, though a bit big and cheese was not the most tasty. The Canadian (or peameal) and egg English muffin was very good. The late night bartender was welcoming and friendly, and recalled us from previous visits. Note that they have a small shop on one side of the desk where you can purchase small snacks or sundries from the front desk personnel at any time - very convenient.
My wife and I had a very enjoyable stay at The Best Western Arden Court in Stratford. The service was outstanding with Brittany and Kayla both going above and beyond to ensure we were taken care of! Thank you both!
This was the worst customer service experience I have had at a hotel. My family and I stayed at this hotel for a family wedding. The wedding venue was a 45min drive from the hotel. My mother was unable to use a credit card to reserve her room. She called ahead and informed the desk that she would be using a debit. They did not tell her there would be a $200 deposit hold for the room. With the cost of the room - it was $465. So when she arrived at 1:30am after being the Photographer of a wedding all day!!! She had to deal with the debit issue AND they made her wait in the lobby for 45min for her room. They also did not tell her when her room was ready. She had to ask. This was very degrading. And completely unacceptable for 1:30AM! My boyfriend and I arrived at our hotel room at 2am. The front desk called our room at 9AM by mistake. This woke us up so we were unable to sleep in after being up very late. Then they came to our room at 10:30 by mistake because they thought we had already checked out. I told the front desk about the interruptions and they apologized by giving us two breakfast coupons. These coupons were limited to a set breakfast - NOT to be used for the full brunch. These rooms were expensive. Unorganized. Unacceptable. Extremely disappointed! Ridiculously expensive for such lack of professionalism.
The rooms are spacious and clean, and the suites are fabulous. Overall environment was very quiet, even thought hotel was full. It is within walking distance of downtown Stratford, the river, and the Festival Theatre. The air conditioner in the room was a bit noisy.
Our first time staying here and were favorably impressed with this hotel. Check-in and Check-out were handled smoothly. Our room was spacious, clean and for most part comfortable--mattress was a bit soft for my liking. Enjoyed the convenience of having a restaurant within the hotel. The food is good and prices are We appreciated having towels in the pool area too.The only thing I noticed was that the pool and Jacuzzi tiles were rather dirty. Throughout our stay, we found the staff pleasant and helpful. Would recommend this hotel to others and would return for another stay.
The Arden Park is a lovely hotel, within walking distance to the Festival Theatre, shopping and dining. The hotel is clean, comfortable (they have pretty good hot chocolate in the lobby), and the staff from the front desk to the restaurant and housekeeping are friendly, and attentive, and do all they can to make a visitor's stay as pleasant as possible.
We were so impressed with our first stay at the Best Western Plus Arden Park Hotel. It's by far the nicest, cleanest hotel we've found in the city. Upon check-in, we were told that we were being upgraded from the standard room we booked to a deluxe king suite--and that we were getting a rate that was cheaper than the one we got online! This was a lovely surprise. Front-desk staff were friendly and efficient. The rooms are fresh, spacious, clean and well-designed. Very quiet and comfortable. Lots of free parking. You can't do better than this in Stratford!
Such a nice hotel. Clean, great restaurant friendly staff and good amenities. Probably the nicest Best Western I've been to in a while. I plan in going back next time I'm in town. Thank you for the wonderful experience.
The hotel was very nice. The room was spacious. The mattress was old and uncomfortable. I left jewelry in the room and called 45 mins after checking out to report it. I was advised the room was already cleaned an nothing was found. We checked luggage everything and not here but certainly remember removing the earrings, putting on the bed stand. Called back, was told they could not longer help I should talk to housekeeping and still waiting for a call back.
This hotel is clean and beautiful. My family and I stay at many hotels throughout the year and this was our first Best Western experience. 10 Front desk -helpful, friendly -helped me sign up for Best Western reward program -answered any questions willingly ( you know some other hotels rush in the check in process, not this place) 10 Accommodations: King Suite -clean and spacious -fridge and microwave plus sink on the counter area ( google hotel for various pictures for each room available) -bathroom has shower and jetted tub -nice lemon scented toiletries provided -Separate king bedroom -pull out sofa bed -no safe 10 Pool/Fitness area -big, lots of seating -towels always available and stocked -CLEAN -washroom to shower off in for both genders also very clean -hot tub spacious and relaxing -maintenance regularly checked levels of pool and hot tub when we were there (great attention to detail) -Fitness area has adequate machines 9 Restaurant -experienced weekday lunch -good lunch specials -many servers (at least 3-4 I counted) -busy so service was off to a slow start -food was good for the price 10 Housekeeping -clean room -asked for help at front desk to help with the sofa bed before going to dinner, when we returned it was set up with the extra blankets we requested -asked for more soap and was provided 10 Overall -we would book again when visiting Stratford -great friendly staff- Well done, Best Western!
The Arden Park Hotel has become our preferred location when planning an annual visit to the Stratford Theatre Festival. This well appointed facility is perfectly located, with comfortable rooms, pet friendly and courteous and friendly staff. There is ample free parking.
We had a great time! They catered to my special mobility needs) with a raised toliet seat, bathtub mat, and shower seat. Every staff member was friendly, cheerful and efficient. Will stay there again if ever in Stratford again.
The best western was a beautiful hotel. The rooms were very clean and comfortable. There was a deep soaking tub and lots of clean towels The staff were all very friendly and pleasant. I definitely would recommend staying there.
Very comfortable and hospitable. It was a busy hotel with guests coming and going to the Stratford Festival. A common conversation among guests was to exchange their experience at the variety of shows. The pool area was clean and well kept. Would certainly return
We were delighted at the quality of this hotel. The room was clean, quiet, spacious and attractively decorated. The bed was very comfortable. We were wowed by the wonderful food an the onsite restaurant. We would definitely come back. Nice for families as there is an indoor pool that was a hit with my daughter.
Sunday morning buffet, everything you could want. Attentive, competent staff, quick with refills and busing the table. There was 18 of us and we felt special in the 3yes of the staff. Food was excellent and plentiful. Delicious!!
Although our stay was short the hotel met our needs perfectly. Had an excellent dinner with five friends excellent waiting service which rounded off our day. .Had a restful nights sleep without any disturbance.
First things first, the rooms are clean, spacious and comfortable which is what everyone wants. Beyond that, its proximity to the Festival Theater is outstanding. It is walking distance to downtown; although, there is ample parking in the downtown area so a five minute car ride is easy as well. The best part is that its next door neighbor is the highest rated hotel in town but the Arden Park's almost identical location comes at a fraction of the cost.
Very clean with friendly staff. The rooms are nicely decorated with very comfortable beds and pillows. We ate both breakfast and dinners in the restaurant. We enjoyed our meals and the wait staff were very helpful and friendly.
We came to Stratford to see a matinee performance of Billy Elliot. We thoroughly enjoyed our stay, and would definitely come back! Clean, modern rooms with a Keurig machine and refrigerator! Friendly staff, nice restaurant, indoor pool...awesome!
Nice clean Hotel within walking distance to the Stratford Festival Theatre and Park. The room was big and comfortable. My only negatives for the Hotel are (1) the pillow are too high for comfort (2) Too much chlorine used in the pool area. Wanted to use the pool but the smell of chlorine caused me to cough, so I never used the area! (3) for the high room rate being charged, they could at least offer a complimentary breakfast ?
My friend and I attended the Stratford Shakespeare Festival and stayed at The Arden Hotel. This is the perfect hotel because it has a great location very close to all of the venues. The hotel is located on Ontario Street, which is the main road through the town. The Arden's rooms are large, well-appointed and very clean. The housekeeping staff was very friendly and never hesitated to be helpful. We got a package with breakfast included which was a buffet. We didn't want to go anywhere and we just wanted coffee and toast or a sweet roll. Now, this isn't a deluxe buffet but it was adequate and again, a very clean dining room. The servers were friendly and kept the coffee and tea coming. We really liked staying there, we felt safe and the rooms were quiet and included a nice refrigerator and a Kuerig. We both have one complaint, the toilets were the lowest possible models I have ever seen. This hotel caters to an older crowd and getting up and down was a challenge! As they need replacement, I sure hope they get a higher model!! Great job, Arden staff!!
Stayed at the Best Western Plus The Arden Park Hotel over the weekend. There were many weddings happening there and in the area. Was very busy all over, but was well managed and flowed well. Will for sure consider coming back here again.
Nice pool, nice lounge, nice room Nice gym, nice free Vanhoute coffee machine in the lobby. Breakfast is the only concern. If the buffet is not available, might expect longer delays. The room condition is often dryer then it should be. Though to breath overnight.
Two theatre buff friends spent 3 nights at this hotel while we went to three plays, shopped and ate. The hotel was lovely. The only downsides were the pool was not open and no explanation was given and there was no B & B option. There is a sizable restaurant, but breakfast was al a carte. But the room was spacious and the bed comfortable and the bathroom was clean. So what more did we really need when we headed out in the morning and came back at night?
In all my years staying the Arden Park Hotel (shifting to become a Best Western property a few years ago), I've never had the chance to try the Sunday brunch. With a slight change to my schedule, that was remedied on this trip for Stratford Festival's opening week. The setup is somewhat unusual. If seated in the main dining room or the lounge, guests must walk down the hall to the banquet room to fill their plates. Those who are part of groups--mostly weddings or corporate--sit together at longer tables, just a few feet from the culinary delights. Beginning at 12;30 p.m., I found the salads somewhat tired and the unpeeled shrimp a bit of a nuisance. The made-to-order omelet was a touch overdone, but otherwise very tasty. The roast beef needed heaps of gravy to cover the dry, tough slices; the ribs and mashed potatoes were much better. How wonderful (and exceedingly rare these days) to find the dessert bar loaded with cherries, floating on whipped cream and anchored by graham wafers! Overall, lots of variety but nothing really exceptional.
Good spot for a quick night and but not the best of best westerns chain. Breakfast not included nor offered as part of room price according to reception. Even tho online shows that it can be added. $$
Price of hotel and restaurant, all very reasonable. Location excellent. Close to all venues of the Stratford Festival. We have been staying here for many years and have never ever been disappointed. Rooms are clean, quiet, large, beds very comfortable, wi-fi very fast. In other words, the PERFECT place to stay if you are visiting the Stratford Festival.
Recently stayed 4 nights at this hotel for a conference. Everything from beginning to end was excellent. The room was comfortable, especially the bed! Ate all meals here and was impressed by the quality and cost. Even the meals for the conference ( almost 500 people) were great. All staff was friendly and helpful. Would recommend this to all.
Spent 4 nights at the hotel and the rooms were clean with good service. Food excellent and servers really earned their pay. We had 490 people eating at the convention. They were able to set up rooms quickly. The restaurant in the hotel had excellent food with great friendly service, along with the bar. Would recommend if stopping in Stratford to catch a play. We saw Billy Elliott and it was excellent.
Stayed at the Arden Park for five nights. Great facilities and well laid out. The friendly, helpful service started at the front desk during check in and continued with the bar servers and maids. The room was great. Good mattress, plenty of pillows and the rain shower was a nice upgrade! Would not hesitate to stay here again.
I was very pleased with the young lady at the desk that assisted me as the place I had planed on staying did not answer their messages, she was empathetic to my frustrations and it was around 9pm and I just wanted a place to sleep and study for a test that I had the following morning. Great service, clean room newly renewed and quiet.
The Arden Park is high quality accommodation at reasonable prices situated in a great location for Festival goers. It is above average in quality and amenities and a short stroll from the main theatre.
Great Service, buffet was fabulous, great value for the $. Room was clean, quiet, lots of room would definitely recommend this hotel. 2nd time I have stayed here. All staff was friendly, helpful. Bar was great place to hangout, play cards, watch ball game. Free coffee in lobby was nice way to start my day, great selection of coffee, freshly ground beans!!!
We always stay at the Arden hotel in Stratford whenever we are there for a visit or going to the Theatre. The rooms the staff and the food has always been good. We recommend staying at this longtime favourite.
Three friends from afar decided to catch up in Stratford and were very pleased with the Best Western. I personally always stay BW and this was one of the best. Easy friendly check in, Our rooms were very large, were stocked with everything except a microwave to soften the Brie. We managed. The dining room had great service and great food. Loved listening to our lovely server's Irish accent. We shared one piece of pecan pie which was amazing but there will be no sharing next time! Highly recommend this hotel.
good value, good service, very comfortable--we came to see a show at Stratford and open a weekend and were surprised at how spacious and lovely our rooms were--the service people, too, were helpful and quick to respond and the location, while not in town exactly, was quite close to it
We always try to stay at this hotel as it has never disappointed and is located in great proximity to the Festival Theatre and other attractions. No exception this time around. We took advantage of the lounge the first night and found a very friendly server (Curtis) who made the stay very enjoyable. Room was excellent, very clean and well maintained. Pool was great temperature and very nice deck. Jaccuzi was very relaxing and good and hot! Complementary coffee/expresso/hot chocolate always available in the lobby in addition to the Keurig in the room
When all was falling apart and we were about to leave without seeing Billy Elliot at the Festival Theatre, Michelle from F & B saved our vacation. This ideally located pet friendly hotel will see us annually. This was our second stay and it can't be beat.
Hotel is nicely decorated, location is ok, a little pricey for a small town hotel. Restaurant food was good, again a little pricey. Service is good, high speed internet works fine, free parking is good, staff are courteous
Nice hotel, clean rooms, very friendly staff. Keurig machine in our room. Coffee machine in lobby ground the beans on-demand, and offered hot chocolate and cafe mocha in addition to coffee or hot water (tea bags available).
Stayed in Best Western Arden Park Hotel for a weekend getaway from the city. I was genuinely impressed at how beautiful the hotel was. All the furniture clearly hand crafted and the room was very modern/clean. The hotel's restaurant was of very high quality and had a great selection of Canadian food. Very close to the city park and theatre. Highly recommenced. I will be coming back very soon!
This hotel is a much nicer hotel than the hotels I stay in Toronto, but a much less cost. My room was considerably larger than a lot of rooms, as well as extremely comfortable. The staff was always polite and helpful, especially when I used the business centre.
I have been attending a convention every year at the same time for more than a decade and the hotel has maintained its excellence. The entire property is well maintained and both the common areas and the rooms still look as fresh as a newly built hotel. The room is well appointed, tastefully decorated, clean, and very roomy. The food/beverage service in the restaurant, lounge and what was available for our convention was of great quality, generous proportions and reasonably priced. The staff were friendly, helpful, and welcoming. I would highly recommend the Arden Park and would not hesitate to go back there again.
This hotel is very nice. Larger than normal hotel rooms, a very nice bar and lounge, and the most friendly helpful front desk staff. The pool looked lovely too ,but no time to try it. The meals in the restaurant were very reasonable.
Stayed Nov 2-3, 1 night only, and it was the best in Stratford. I would stay here again. Friendly check in/out, room was clean, bathroom was huge. There was a hockey tournament going on that weekend, and they warned us and told us to call if we were disturbed during the night. We never heard anything. But it was a nice touch they did this. The restaurant on site is pretty good. We did the buffet breakfast. Totally worth the price. Location is not too far from the theatres. It's about a 20 min walk, which is nice. I would stay here again, and ONLY here going forward.
Love the amenities, location, food and friendly staff. Looking for a little rest and recreation while combining business and pleasure the Arden is my go to hotel in Stratford. Great location on the fringe of the world-class park system and Shakespearean Festival Theater soon to be joined by a new Third Stage. Easy walk to downtown and the Avon Theater as well. Comfortable room to retire after theater, pool and jacuzzi and late night drinks. Enjoyed the steaks on the menu and Sunday they have carved beef. Exercise room is adequate but you should get enough exercise walking around town. Overall a nice hotel and great value especially if you join the Best Western Club which you can do on sign-in.
I had not been in this part of the world for almost 20 years, and due to a family emergency I had to make my way to Stratford ... I had forgotten how small Stratford was, and limited hotel options ... So I was glad I found this hotel ... located about a mile down on the main street of Stratford, the location can't be beat ... I arrived around 2 pm and was nicely greeted and given my room right away ... The room itself is huge ... compared to some other hotels I have stayed in around the world. The bathroom is large too. I would give the hotel a perfect mark if it wasn't for 1 thing ... The curtains don't close (see pics) so the glaring light from the outside invades the room at all times ... at night I saw red all night since the hotel sign is reddish in color and the light came right thru into the room, at first I thought I had forgotten to close the curtains .. when I went to close them I noticed that they don't close ... so the window is only covered by a light white soft curtain ... I wish the hotel would say that on the website so I could have brought a sleeping mask to get away from the glaring amount of light. it made for a long night !!! out of exhaustion i was able to fall asleep but the light woke me up at the crack of dawn. I did not bother to ask for a different room since it was already late and I need to try to get rest. Paid $140 CAD for the one night including taxes bit pricey for such a little town, but then again its the only big hotel chain in the area so they can charge basically whatever they want ... check out was a breeze took all of 30 seconds ... the hotel offers free parking too and free wifi which worked great.
Very nice place. Rooms are large and clean. Staff is great, friendly and willing to help. They're is a restaurant in the hotel but I have not tried it. Pool and gym on site. Plenty of parking and close to everything.
Didn't know what to expect when I booked, but from the moment I arrived, I was happy I was staying there. The front desk was friendly, even letting us check in early. The double room was clean, spacious, and up to date. The pool was small, but the kids were happy. There was plenty of parking. I would absolutely stay here again.
Brought my grandkids to the hotel to enjoy the pool and hot tub since we were planning some outings in the area the next day. The rooms are a nice size. Unfortunately I had to bring my own play pen since they didnt have cribs for my grandson. Would have been nice to have a breakfast included in the rate that we paid. They have a mini fridge which was great to keep milk cold for kids but no microwave to heat anything up. They have them available for an extra $10 charge??!! They let us stay a bit past check out so that my husband could meet up with us. If I come back to the area I probably would consider their hotel again.
Hockey tournament brought a gang of parents drinking something from McDonald's cups at 9:30. 12 of them hanging around like a bar. My 8 year old didn't want to swim as it was too loud. My alarm went off beside my bed at 6 am and woke us up, ruined our ski plans for the next day as we were too tired.
Everything was handled just right, & the room suited us, the mattresses on the beds were nice & firm. We had breakfast in the dining room and were pleased with the ambiance, the food and the service. All the staff were very friendly & helpful.
Arden Park Hotel is centrally located in the town of Stratford. Great service at both the front desk and at the restaurant. Just had breakfast at the restaurant but it was great. Redeemed points for the stay and the process was seamless
I travel frequently and have stayed at several Best Westerns. Kitchener & London are awful but Stratford is fantastic, you wouldn't know it is the same chain Nicely decorated rooms and lobby, clean, lots of amenities like free newspaper, free coffee in the lobby and great staff. 2 elevators and lots of parking but appears there are only 2 accessible spots. Being an asthmatic and COPD sufferer, I wish the smoking areas were not directly outside the front and side exit/entry doors. Nice towels and sheets, good soaps and shampoos etc. Love the jetted tubs in some of the rooms. Ironing board and steam iron in closets. Coffee machine in every room with powdered milk. Fridge can sometimes be noisy so I turn them down or off. Heating/a.c. system was loud too, woke me up all night. No luggage rack, ask for one at check in. Too bad they have to have the theft proof hangers in the closets, they can be tricky to manipulate. No Weather Network station on the t.v. which was astonishing this being a tourist town. I've had breakfast in the dining room a couple of times and the poached eggs were very good. Unfortunately, dreadful Mother Parker's tea bags so I bring my own. I like to sit in the bar area though as there can be a lot of noisey children attending hockey tournaments in the winter. Prepay to save $$, rates vary widely depending on senior, CAA or accessible rate. It's pays to be a member to gain points.
So it was a very cold January day had an early meeting new potential customer, not sure where to pick as a motel came in early because of the weather, tooooo nasty to go back out I was very surprised at the quality of the buffet salad bar it was great the room was clean spacious and well appointed not at all what i expected from a Best Western -- go to place going forward
This is a terrific place to stay if visiting Stratford. While nothing is really all that far away in this town, the hotel offers everything you might need during your stay in one spot. The staff due a great job maintaining the high standards of Best Western; for example, it seemed there was constantly a staff member with mop in hand trying to keep up with the snow, ice and salt carried into the lobby. The Sunday brunch has been a family favourite for many years, and is not to be missed.
I stay here periodically for work and the staff is always friendly, rooms are clean and the amenities are great at this hotel. Breakfast is served here - which is great in the off season no other hotels do breakfast. Front desk is always helpful about local things to do when I am not working and so friendly.
Had a meeting to attend in town and wife stayed back to enjoy the fitness center. They gave us a late check out so that she didn't have to rush. The only improvement could be maybe 1 more server in the lounge area for wing night. Just a little slow but the food was great.
A great place to go for a Sunday brunch buffet and reasonably priced. I would go back again and again and again. Friendly staff, clean and tidy hotel, fairly good service and a wide range of hot and cold items with salad bar for the buffet. Good job!!!
I recently stayed at the Arden Park Hotel by BW. From the speedy check in, friendly staff and amazing food; it was an excellent experience overall! Would definitely recommend this property and definitely will be back!
The stay at this hotel would have been perfect if it wasn't for the outside noise of constant banging during the night that kept us awake and kept us from getting up early to enjoy the rest of the amenities the hotel had to offer
The staff, the hotel, the pool, the food, the room, everything...amazing!!! One of the rare times you can stay at a hotel and have nothing go wrong. While you are there we highly recommend the Sunday brunch.
We did the gala evening couple package for 399 per couple which included room, dinner for two and breakfast buffet following morning. This was a great way to bring in the new year. Good food, nice room , the evening was enjoyable with an excellent band called the New Boys. Great band!!! Very dance able music. A nice night to get dressed up and dance. Well done. We will go back.
We just returned home from our third NewbYears Eve Gala. Words cannot describe the event. All I can say is. You NEED TO BE THERE next year! Hats off to Lorie, Teagan, Crystal, Curtis and Karen for making our stay exceptional! It's beginning to feel like home when we're away!
Very nice hotel and so close to where we were visiting. Only issue was loss of sleep in uncomfortable bed. But all hotel beds are that way to me. Friendly staff. Kids enjoyed the pool and spa a few times. Room service prices were a little costly for us.
Stayed here in off-season on business and really loved the place. Rooms were very spacious for the price, and the service at the bar and the breakfast restaurant were top notch, with friendly, humorous staff! Would stay here again, for sure.
This is a great hotel, rooms are very clean and so is the hotel. We stayed in the back part of the hotel, now our team booked a block of rooms but for some reason we weren't all on the same level...Some of us were hanging out in the lobby to chat and have a few beers which didn't last long as the manager came and kicked us out of the lobby and told to go to our rooms...OK MOM...I didn't eat in the restaurant because your going to need a VISA Gold card to eat there...My son enjoyed the pool they have. I would stay here again no matter what I was coming for...
Noticed a charge on our bill that was not ours - it was even dated prior to our check in. Took four calls over the span of one week to get it corrected. Very concerning. Not the typical Best Western experience.
King suite with jetted tub, couldn't be more relaxing. Huge massive room. Much cleaner and nicer than expected. Very quiet end room. I would recommend this hotel and this room without question. 5th floor end unit for quiet and peaceful rest.
great place great people great food, attended a conference there they handle an organizing everything. I would recommended this place to handle all your events. great location. close to airport, and all services
everything but 1 was perfect...never slept in a short sheeted bed before. Lots of parking, quiet hallways, have stayed here before and the restaurant was really good then. Very clean room with whirlpool tub and separate shower
This was by far in all my years of travelling the most horrible hotel experience I have ever had. The management team here are not only rude but basically lied to my face. The owners are not only combative and aggressive but they want nothing to do with kids. They cater to older people which is fine but then don't accept money and reservations for sports teams. We spent thousands of dollars but were basically treated like second class citizens. Obviously our money and business was not worth as much as others paid. I ended leaving after one night of my two night stay yet they still charged me for the second night. They told me it was between me and Expedia which was a total lie. They had the ability to credit me the second night but CHOSE not to. Expedia even confirmed on the phone with the front desk that if the hotel agrees they would credit me back. Of course the hotel ownership refused.They allowed everyone in my party the ability to cancel the second night with no penalty or charge.Even Expedia offered me a 50$ credit for inconvenience (which I declined as I felt it was up to the hotel but at least they regard client satisfaction a bit higher than Best Western does) I guess they were within their right and so be it but I will NEVER stay at this hotel or any Best Western hotel worldwide again.Even the corporate head office of Best Western did not step to put the customer first. I hope they enjoy the extra $160 they got because it is the last penny they will ever get from me. If you are sports team with kids DO NOT STAY HERE UNDER ANY CIRCUMSTANCES they have no ability to manage this professionally as all the other hotels we have stayed at over the years have. They wouldn't allow us to rent and pay for a team room even though they had some available. Please get out of the sports team bookings you obviously cant handle it and don't want it so don't steal their money and threaten to call the cops on 10 year old boys and parents as they have much more important things to deal with than that. You will get some answer below about a difference of opinion but don't believe it as the situation could easily have been handled by someone who knows how to run a hotel and deal with different groups of people this hotel team has NO SUCH ability.
Affordable, casual, yet clean and comfortable. Located within short walking distance to the Festival Theater. Very short drive into downtown Stratford. Front desk and bar staff were accommodating and friendly. Will stay here again.
We are at the Arden park right now. It is a lovely room, very large. Comfy beds.friendly front desk staff. BUT I WILL NEVER EVER STAY HERE AGAIN ! Since we checked in at 3pm the house outside is deplorable. There is a hockey team in town, young girls The hall outside our door has not only kids running, yelling, roller skating but adults drinking and ignoring the kids and not stopping them. I have poked my head out twice, no change. People banging on our door, now screaming.
The beds were great, the hotel was updated, and right off the main strip. I was here for a conference in the hotel and enjoyed my stay. The conference food as well was very good. I'd certainly recommend it.
The check-in and check-out were quick and efficient, and the staff were friendly. The room was clean and comfortable. Perfect for a one night stay if you are going to the theatre. Lots of parking and close to restaurants.
We stayed here overnight to see a show. It was my third yearly visit. This time we stayed in a suite. It was lovely, and reasonably priced, with comfortable sitting room, including fireplace, and separate bedroom. The check-in/check out was easy and efficient. We had breakfast in the dining room and it was reasonable and good. They have coffee/hot chocolate in the lobby to welcome guests. It is located within walking distance to the Festival theater as well as a nice park and neighborhoods. I would stay here again when I am visiting Stratford.
Well appointed suite. Very comfortable and Very clean and full amenities. Made full use of the desk for study and business needs. Restaurant has great food and wonderful service. Karen was a perfect waitress. Unfortunate that on sundays, the hotel restaurant closes. We had to order out. That was disappointing.
We stayed at this location as a hockey team. At around 5:30 not long after we checked our kids were approached by a very rude, entitled night manager who spoke to the in a disrespectful manner while cursing at 9 year olds rather than speak to the parents. After trying to reserve a communal room to have a team dinner we were told this was not possible. We ordered pizzas and had the kids come to the hall to eat as we had no other option. This is when we were approached by the GM/Owner who felt it was appropriate to tell us that we were behaving like animals and it was a zoo. If you value customer service and the opportunity to bond as a team in Startford the best western is not the place to stay!! Regards Disappointed customer
Had a great 3 day stay for my conference. Would definitely stay here again. The location was great with regards to amenities. Close to the downtown area, and the food at the lounge was great. Thanks!!
We were part of a hockey team, and this has been the WORST hotel service we have ever experienced. We booked a block of 15 rooms, and they were located throughout the entire hotel! At 6:00 at night, we we're told that we had 3 minutes to get into our rooms, or the cops would be called. We asked to speak to the manager, and NEVER have we been treated wth such disrespect....and we have stayed at a lot of hotels, as a team. She was combative from the beginning, and was not looking to reason with anyone.
Overall I had a great experience. The conference I went to was well attended to by staff. Chantelle at the front desk at check in and out was fantastic. My only complaints was the hot tub needed to be cleaned - which I informed night staff of. She apologized and said she'd take care of it. Beyond that just little things that are sometimes different with each hotel. I don't stay in hotels often so it's not a huge deal - I just remember to bring certain items next time. -like extra shampoo.
We were there for two nights for a conference, the rooms were clean and updated, the location is nice and close to downtown. The bar was great and the Irish bartender (forgot her name) was awesome. Lots of parking....
A nice, very friendly hotel as you would expect from Best Western. Staff was well trained and efficient. Lots of parking, great restaurant and good ambiance. With family recently moved to Stratford we expect to be using the Arden Park Hotel quite frequently.
We have always stayed at the Arden Park Best Western Plus while we celebrate our anniversary and visit the Stratford Festival, year after year the atmosphere has been relaxing and comfortable. Great place!
This hotel is conveniently located about .4 miles from the Festival Theater. An easy walk along Parkside, away from the much more heavily trafficked Queen Street (due to the Festival Theater Parking lot at its end) makes this an ideal place to stay if a pleasant stroll is on order after enjoying the theater. And walking along Parkside is easy compared to the incline on Queen Street. The rooms are generously sized, the restaurant and lounge on-site are nice conveniences along with pool and fitness area. Prices in the lounge and restaurant were moderate, especially considering the US exchange rate. Nice selection from simple sandwiches and burgers to more typical dinner meals. The onion soup was a big hit. Entire facility is clean, with pleasant and helpful staff.
The restaurant at the Best Western Arden Park is a nice brisk walk from the Festival Theatre. They don't serve anything hyper-fancy - no farm-to-table seasonal fresh organic yada yada yada. They serve dinner. I had a decent french onion soup and a fine penne in cream sauce with sausage, and my friend had the citrus salmon. Dinner for two with no wine for about $60 Canadian. Extremely attentive service. Not very crowded, either - it seems to just not be on the radar of the theatre crowd. No issues getting dinner and getting out with enough time to see our play. Highly recommended.
Was here for business and was pleasantly surprised with how good this hotel was. The room was nice and big, great carpet, decent bed, ok shower, decent art on the walls, super clean. Didn't eat here or use the pool or gym but lots of people were eating and the pool looked to be a decent size. It's located close to the Bruce Hotel and seemed to be a nice walk to the festival theatre, although a much longer walk into downtown Stratford. The only very slight downside was that the bedside lights were very bright when there's two of you and someone is trying to sleep.
Our king room was spacious & comfortable for a multi-night stay. The location was convenient to the theatres & downtown shopping area. There is an ATM in the lobby that only charges $2 in case you need Canadian cash during your visit. Do be aware - there will be a $100 charge to your credit card upon arrival for potential charges in the restaurant and/or damages. I was told the charge will be credited back in 2-5 business days.
Great place for a group of women away for a weekend. Rooms are very large and comfortable. Well situated close to the theatre but must still use your car. Only had breakfast great choices and very accommodating. Staff wonderful throughout the hotel helpful and friendly
Overall, it is a good hotel with good service. The food at the restaurant is also good. They need to soften their bathroom tissue and give more lights, such as more lamps, to the rooms. Other than that, we were pleased with this hotel.
The BW in Stratford is great. Over the past 2 decades, I have stayed at various hotels, but most love the Arden Park Hotel. We book a suite, and they are lovely... well appointed, comfortable, and with amenities for preparing snacks and light pre-dinner appetizers. The Arden Park is walking distance to the Festival Theatre and river paths, and longer walk or a short drive to the Avon Theater downtown. Perfect in all regards.
I attended a conference at this hotel with my spouse. The hotel was what I expect a Best Western to be: clean and with professional service. The check in was easy and we quickly got our room. The front desk was pleasant and friendly. The amenties were standard: a pool, gym, free coffee. The conference venue itself is standard. However the extra suites in the basement are accessed via the main elevator which open to an unfinished area. You have to pass the laundry room through a untility corridor to get to the suite. It just seems, I don't know, underwhelming and weird to say the least. I would suggest finishing this area so it's not so unsettling. The food at the venue was underwhelming: usually cold and bland. The main dinner consisted of steak veggies and potatoes but unfortunately it tasted like butter and the veggies were undercooked. One person at my table was served several minutes after everyone else. The buffet lunch was missing food items that weren't replenished. The bar staff during the events was outstanding. Now for the hotel itself: The room was nice and the beds were moderately comfortable. Late check out was unavailable which is unfortunate considering the conference was still underway and the hotel should be mindful of accommodating the need for many participants to check out late especially if they did not travel using their own vehicle. The reason I was given is that the cleaning staff demanded no more late checkouts which to me is a management issue that should not have affected the guests. I did not appreciate that it was suggested to me that I sit around in the lobby or have a drink at the bar (at 11am) so I decided to wait for my spouse by driving around because at least it was something I could occupy my time (at least an hour) with. Overall I'm pleased with my stay however I would consider the experience to be overvalued (price was too high) having stayed at comparable hotels around the province and the world.
My husband and I booked a night away after I recieved a surgery at the hospital there. They double booked us, and then wanted a deposit also. We saved up enough money for the room expense and the trip to the hospital. No one informed us that we would have to pay double the room for a deposit. Not on the phone when we booked it. I was in tears as we drove away. Lady at counter was rude to my husband.
Elena and Dom are amazing hosts and welcome guests into a charming beautifully decorated home. Breakfasts are always different and delicious, with fruit plates and sweets to die for. The beds are very comfortable and the rooms always spotless. Both Dom and Elena are very knowledgeable about the city and have good suggestions about restaurants in the area. The conversations at breakfast are also very stimulating as guest discuss plays, politics or our delicious dinners.
Very large clean room and bathroom. HUGE bathtub. Reception staff friendly and helpful. Good restaurant with friendly and helpful staff. The menu is typical of a good hotel resto. Entire hotel is top notch. Parking is a bit tight but ok.
I killed sixteen flies in my room, in three separate incidents. I reported it to the cleaning staff and they were sympathetic, and passed on my concerns. I told the clerk at checkout and she was personally concerned and made a note. I filled in a survey, on line, and I have yet to hear from Best Western, I keep getting re-directed, since they encouraged me to go to trip advisor, here I am. Nobody wants to see a multitude of flies in their room, and especially, to have them keep reappearing after dealing with them once, then twice. Room 529, Best western, Stratford, Ontario, 17 to 19 September, 2018.
We just returned from our annual visit to take in the shows at The Stratford Festival. The hotel is very clean and updated, the staff friendly and the amenities are exceptional. We had breakfast in the restaurant and our server, Deb, was absolutely terrific. She is hands down the friendliest and best server I have ever had in ANY establishment and Best Western is so lucky to have her on the team. Being a frequent traveler, its people like Deb that make a traveler feel at home even while away. Great stay...thank you and we will be back for sure!
If you are going to be in Stratford for one of the festival theatre plays, the Arden Park hotel is the place to stay. Rooms are very comfortable and the restaurant has lots to offer. And you can walk to the Festival Theatre!
Great hotel to stay at during the theater season. Super staff. Close to everything. Have been coming there for years and will continue to do so in the future. Great mix of guests from Canada and the USA.
Easily the nicest BW I ever stay at. Better than a bunch of Marriotts where I'm Paltinum. Easy access to the festival, very accommodating staff. Clean. Great bed. Indoor pool and hot tub. Consistently fast internet. Have stayed two years in a row now and plan to stay again.
I didn't want to rate the hotel as poor, as there were some good qualities, so I'll start with those. The deluxe room had an updated decor and overall was a clean hotel and room. The location was good in relation to the Festival Theatre and about a 20 minute walk to the viilage. However for $200+ a night, my expectations are that of higher end hotel, particularly in a small town. This hotel gave me the vibe of almost a motel. It all started with a difficult and very poor check-in experience. While we arrived early, we had to come back 3 times, and our room was not even ready at 4 pm - well after guaranteed check-in time. An alternative room was not even offered, simply a 'sorry we're short staffed, you'll have to come back'. In the end a complimentary breakfast was provided, but the soured experience already set the tone for our stay. There also was no wifi or movie channels for purchase - quite surprising as this is almost standard at most hotels. Parking is free, so that was a plus. Overall it was a clean and comfortable bed to sleep in, so that should be the expectation level one goes in with and the average rating would be accurate.
Beautiful room and decor. Excellent service from front desk to the lounge staff. The food in the lounge was perfect and at a reasonalbe price. There is plenty of free parking. The pool area was very clean with a nice hot tub. would definitely stay here again.
This hotel has been renovated and is a very nice place to stay for theatre and other purposes in Stratford. The front desk staff and bartender were very nice and accommodating. The beds were comfortable and our room were spacious and well equipped. We did not dine at the hotel, so I cannot comment on the restaurant.
Great location near the festival and the river. Room size is very large! The hotel and the rooms are a bit dated though. But for the price and location, great value for money. If you want a better experience and are willing to pay top dollar, you can go to Bruce Hotel.
We have stayed here several times when visiting the Stratford Festival. Within a short walk of the Festival Theatre. Rooms are spacious. Check in was quick. Breakfast is fine. Only problem was that the lock on our room didn't work even with two sets of replacement keys and help from the maintenance staff. They moved us to another room which was more to our liking anyway, but the front desk staff indicated that they have a lot of problems with keys getting demagnetized.
We have used this hotel for a number of years when seeing theatre productions in Stratford. It is within walking distance of the main stage Festival Theatre and a three or four minute drive to downtown Stratford ( for other theatres, shops and restaurants). Rooms are a good size, including bathrooms. Lots of parking , situated on a corner with traffic lights (easier getting in and out of the parking lot).
Everything was good.Room was clean,service was friendly and helpful and meals were enjoyable.Parking was very convenient and safe and access to hotel was nearby.Have only positive things to say about hotel.
The hotel was very clean and our room was excellent. Very close (5 minute walk) to the Festival Theatre. We had breakfast at the hotel restaurant and it was very good. Omelets, pancakes. I should mention that the hotel is pet friendly as we had our little dog along with us.
We have been visiting Stratford since 2000 to get our fill of great theatre. We have stayed at the Arden Park for a number of those years and always have an excellent experience. It's in a great location for walking to the Festival Theatre and the Tom Patterson (re-opening in 2020). It's an easy trip to the downtown area and the other two theatres (Avon and Studio). They have an attentive staff and all the services you will need. Highly recommended.
This is a very nice hotel. Rooms are spacious and clean. Staff, on the whole, are friendly and helpful. We did have difficulty with a maid one day. Restaurant food was good and portions were large. If you want to use pool, be ready to be the only one in there. It was not well used when we were there. There is a wee tuck shop (snacks, pop) in the lobby.Only negative was....the view from our room was the a/c unit and the other side of the hotel. nAsk for a room with a view when checking in, if this is what you want.
Had a great stay Check in was a nightmare due to a lost reservation. Then we were made to believe there were no rooms available (even got offered to try other hotels) ...then miraculously after standing our ground a room was made available.Beyond that, the trip was great, rooms are beautiful and clean. The bed was super comfy. All of the staff were friendly. It is a bit pricey but overall we were happy with our stay.
The room was clean, nicely decorated worth the cost due to its great location. Only problem was I found the hot tub had too much chlorine...strong bleach smell. The lobby and general areas were clean. The restaurant was lovely with great breakfast.
I had lunch in the lounge at the hotel and it was excellent. A roast beef dinner was one of the daily specials for $10.99. The meal included soup or a salad. The beef barley soup was great. The was served with at least 4 slices of beef, mashed potatoes and gravy and a medley of assorted fresh vegetables. The portions were very large and I felt that the meal was excellent value for the money. The restaurant has two parts, the dining room and the lounge. Our server was friendly and we didn't have to wait very long for our meals to arrive. Overall, a very pleasant lunch.
Overall we had a very pleasant stay at the Arden Park Hotel. We arrived around 3pm just after check-in starts. The staff was very friendly, and our check-in went smoothly, so we proceeded to our room, a junior queen suite. (The room was very nice and updated; the only thing I didn't like was the toilet. It was very tiny and not eco friendly -it used a ton of water. It appears that when the room got its update, changing to a more improved toilet was not part of this). Anyway, we were just settling into our room when there was a knock, and without waiting for a reply, some google people who had been taking pictures started to come in. I came to the door quickly so they couldn't fully enter the room. They said they hadn't put back all of the items they had moved for the pictures (we later found everything in one of the closets). As we were not planning on leaving the room yet, I told them to not worry about it, and they went on their way. We didn't even have any time to complain, as only minutes later, an envelope was sent under the door with a letter from the manager apologizing for the miscommunication about our room being ready. It included two vouchers for free breakfast. I really appreciated how this was handled and how apologetic the manager was. Shortly after this we headed down to the pool which was a little on the cool side, but okay over all. We weren't able to use the hot tub, as it was not working, but a repairman arrived to work on it shortly before we left. In the morning we went down to breakfast. I have to say all of the staff were great, but I need to give special mention to the breakfast lady who was very personable and went out of her way to be extra friendly. The breakfast buffet was very typical and average, nothing special, but would probably be fine for most people. Checkout went very smoothly, and the girl at the reception made sure to ask us about our stay. Even though we did not have a perfect stay, I would still come back to this hotel because the staff was so great.
The hotel is lovely. It's clean, luxurious, and well-maintained. The pillows on the beds are small, (square) so I recommend if you bring your own, if you prefer a regular sized pillow. As well the hotel itself is divided into two buildings so when you book multiple rooms, make sure you specify you want to be in the same building. We spent a lot of time going down one elevator, through a hall and up another one to meet up with our travelling guests. The Sunday brunch was yummy but breakfast was not included in the rate.
This hotel is very nice. It is older but nicely updated. The rooms are clean and well appointed. The staff very friendly. The hotel restaurant was not great but decent. The pool was nice. Good location for Festival theater goers. Downtown attractions about 20 minute walk. I would stay here again.
We chose the Arden Park because of its close location to the festival theater (It is in walking distance). The hotel is nicely decorated. Our room was large and comfortable. The room was always clean. The desk staff were very helpful. The hotel has a nice pool (that never seemed crowed) and a small but effective exercise room. The food choices in the restaurant were good and the service was good. The only drawback is the distance to downtown; because of the distance you will need to drive to sample the better Stratford restaurants or the Avon theater.
Not your average Best Western. Very large and nicely appointed rooms. Comfortable beds. Fridge and Keurig coffee maker in room. Nice bathroom. Shower was a bit dodgy. Had dinner before heading to see Music Man, at Stratford Festival. Nice dining room with attentive waitress, Decent food, a bit on the high price.
This is a nice hotel- staff are nice, food is good, rooms and common space clean. But how often do you stay in a hotel where the bathtub is long enough to lay back and take a soak? After a long day of travel and theater - this was a wonderful way to relax and re-energize. If you are in Stratford for theater- worth the price.
Stratford is full of many quaint B&Bs. However, if you are looking for a larger, more standard motel, this is a great option. The rooms are spacious, recently redecorated and comfortable. Parking is available for free. The price is a bit high but the value is there. We stay here each year now when we visit. There is even a Dairy Queen close by!
The hotel is a great location to the Festival Theater, a 5 minute walk (2+ blocks). We had a two-room suite (for a family of four), which was larger than expected or needed. Beds were comfortable, the bathroom was large and updated.
Our experience with the hotel was excellent. From the time we checked in until the time we left we found everything as it should be. The front desk staff were courteous and efficient and check in and out was easy. The WIFI was fast and I found no place where it wouldn't work. The hotel and rooms are well furnished and clean. Everything from shower to AC worked well. The hotel has lots of parking and the Festival Theatre is a short walk away. The pool and hot tub were at a great temperature and the water was absolutely clean and clear. The beds are comfortable and the room was quiet. My only issue is that the windows in our room did not have blackout curtains that could be pulled across the window. I did use a sturdy clip to partially hold them closed but I found that it then blocked the air conditioning. So there was a choice of be cool or have light streaming into the room at 6:30 am. We did have a suite so this may not be an issue in other rooms - certainly not an issue if you don't like a darkened room to sleep in.
The hotel is very conveniently located on Hwy 7. A truly excellent hotel experience. We occupied a King suite. The staff was pleasant, knowledgeable and dedicated to customer service. The hotel restaurant was also efficient with a limited, but good, adequate menu.
Went back home to Stratford for a family wedding, we stayed here at the Arden park, and we're very pleased with our stay. Check in was very quick. They even got us in to our room hours before allowed check in time, we appreciated very much so we could get dressed for wedding. Our room was spotless, well stocked, and very tastefully decorated. The cleaning staff that we met were all very pleasant. We had breakfast in the rest downstairs and again had absolutely no complaints. Everything was very good. Maybe a little more than we would have liked to pay for the night, but considering the way they take care of the place, we couldn't really complain. Job well done Arden Park!!!
We stayed in a King Suite which was enormous! The bathroom had a separate Jacuzzi tub and shower and the living room was huge. The hotel is a 5 minute walk from the Festival Theater which was wonderful. A very clean hotel with up-to-date amenities.
Went to Stratford to see some plays and visit friends and family in the area on my own. Was quite pleasantly surprised by this hotel. Looks renovated and upgraded. Nice size rooms, roomy. Upgraded fixtures and amenities. Good free parking, pool and location, quiet. Will go back.
I stayed for four nights for business The hotel is very clean and the staff is friendly. In the lobby there is a nice coffee machine that is free. Love love the moka coffee. My room was really clean and the parking is free. I had super once and did not enjoy the food. It's four minutes drive to downtown. You need to eat at Key Stone Alley, there is a beautiful outside sitting area and the food is amazing. Overall the hotel was really good. I will definitely come back
I was very fortunate to be invited to the Arden Park Best Western Hotel for Father's Day by my son and daughter in law. The food was outstanding and the service superb. The dinner rooms were full, as this is a very popular place for holiday events. With number of quests being seated every hour, you would expect lineups at thr buffet tables. This was not the case, and we did not experience any waiting at all. The meal, from the salad and soup to the made to order omelets, rare roast beef, and pork back ribs and a large variety of delicious desserts was wonderful. I should have booked a room as I needed a nap after this gastric delight.
The best time , we needed to get away and have quite time which we had, an a great time shopping in Stratford and the Sat. market. We walk a lot in the park and went on the boat which we found so so peaceful. The resturtant were great and serve great food.
The hotel does have a coffee machine in the lobby that you can access at any time, complete self serve, makes regular, hot chocolate and a great cafe mocha. The pool and whirlpool is excellent, they also have a gym too. The staff were all great. Every morning there is a newspaper down by the lobby coffee machine, get there early as they are limited and go fast. Wifi is fast and stable and great speed. Sometimes you have to log in using special code, but its usually your last name and room number, Roku streamed Netflx with no buffering. We got a king suite, it was large and had a fridge, microwave, keurig coffee machine so bring your favorite pods, wet bar, sofa bed and a separate bedroom. We booked well in advance so got special price out of season with discount 156.plus tax. The only thing I could suggest is to have robes so you can go up and down to the pool, whirlpool comfortably. Also we didn't make up room everyday, Four seasons hotel has a good incentive program, you get 5 dollars for everyday you don't use make up room service maybe they could add this to their policy. Its about a 10 minute walk to Shaw festival theater, we drove it was 15 dollars to park. Its a longer walk to the Avon theater, but we parked in theater parking lot for 10 dollars. We were by an ice machine and the elevators and didn't hear them in the suite. The on site restaurant is good food for value price, but limited in choices. Sunday seems to be the best day for their buffet. Make reservations it gets busy. Parking was close to the door and free. No spa services on site. Really had a great experience with the Arden park hotel.
Very satisfied with our stay. Rooms were clean and the overall service was great. Location to the theatres was excellent , only a five minute walk to the Festival Theatre and to the scenic park grounds.
I am in Stratford on business and my client recommended this hotel for my stay. I was pleasantly surprised by the beautifully appointed rooms. The suites are spacious and the beds really comfortable. The first night, I went out for dinner. The second night, I decided to check out the restaurant. I was BLOWN AWAY by the quality of food at the restaurant at Best Western Arden Park. I had a steak special with salad, mixed veggies and mashed potatoes. The steak was perfectly cooked with a scrumptious sautéed onion gravy. The meal was followed by the best rice pudding I have ever had. I am back again for my last night having the best penne pasta with basil tomato cream sauce with chicken. To die for! Last but not least, the staff is awesome - very attentive, friendly and welcoming. I will be back!
We visited Stratford, Ontario early in the season to see some plays staying overnight at the Arden. Our recently refreshed room, a corner suite on the third floor, was comfortable and spacious. We ate breakfast and dinner in the hotel restaurant and were pleased with the quality of the food and service. The best perk of the Arden is that it is only a 5 minute walk to the main Festival Theater. The Arden has plenty of parking and reasonable room rates.
Excellent location for attending Stratford Festival ! Easy to get to and especially when leaving to go home. Many convenient store and services nearby for all needs.. Have enjoyed my stays here for a number of years.
Wonderful hotel clean friendly and helpful staff comfortable and attractive room convenient location restaurants and shopping easily accessible hotel has a great dining room a really nice hotel highly recommend it
Nice clean spacious rooms. Everything is close within 5 minute drive to hotel. Staff in pleasant and helpful. The downside is the appetizers in the restaurant were more like frozen food reheated than freshly made. Breakfast buffet on Sunday was really good.
This is our 2nd stay at the Arden Park Hotel. My wife and I both commented to each other about how friendly the staff are here. The Hotel is meticulously kept and the rooms are spacious and comfortable.
The people at the hotel are very friendly and helpful. The maid that did our room was extra nice and made sure we got what we needed! The food is great! They took care of us old folks. The menu is varied and they have daily specials like lamb shank which was delicious. The location is close to all the venues and within walking distance if you are young.
Very nice hotel for business traveler. Updated rooms and on-site lounge and restaurant make this hotel appealing. Recommend should you need to stay in this area. Meals were done nicely and service in the lounge was outstanding. The only complaint I had was they ran out of my favorite beverage after the first drink.
Recommend highly, good location to downtown Stratford Ontario. Grounds are well kept. Front desk staff very helpful. Clean & tidy foyer, nice large chairs to lounge in.. Really nice and clean pool and area. Good Parking
For anyone familiar with fine hotels like the Fairmont, Marrott, former Delta, etc. you will find equally good accommodation in Stratford at the BW Arden Park Hotel. This is a well appointed hotel with excellent furnishings and amenities. The staff are friendly and welcoming. A good restaurant is available - again with friendly and accommodating staff. While there is no room service, the restaurant will quickly set up a serving tray with covers so you can take a meal to your room. This was a good place to stay.
I'm not big on B&B's, which Stratford is chock-a-block full of. While they were once a lower cost alternative to big hotels, that is no longer the case, and I see no value in paying a premium to sleep in someone's guest room. Give me a nice hotel room, in a property with a full range of amenities, where I can be an anonymous guest. The BWP Arden Park Hotel ticks all my boxes. It is a relatively modern property, with restaurant, pool, fitness room and meeting rooms on site. Our room was clean and spacious, with a lovely view of the parking lot (can't have it all, I guess). It was a pleasant 1 mile walk to the downtown and the Avon Theatre, and about half that distance to the Festival Theatre for the two shows we saw during our visit. The desk clerk at check-in was pleasant and helpful. We were able to arrange a late check-out the morning of our departure (not as late as we would have ideally wanted, but they were fully booked, so that's understandable). However there was no issue with leaving our car in the parking lot (free parking FTW) while we enjoyed a matinee performance at the Festival Theatre. We enjoyed a nice breakfast at the on-site restaurant. The only issue there was that there only one server on the floor, and she was extremely busy - not her fault though. Breakfast itself was quite good. It was a la carte, not your typical complimentary buffet.
I enjoyed my stay at Arden hotel - my rm was good and having a restaurant on site was great. the only issue I had which i think i big was my whirlpool tub was not cleaned 2 days in a row. when I called back to inquire about the cleanliness I found they would not take total ownership of the issue. but overall I really liked my stay!
I visited Stratford for the festival. During my stay I've Found a pair of boxers under the sofa in the room. Wasn't happy about that. The paint in bathroom is dropping off. It's just an average hotel with poor cleanliness.
The staff treated me royally and the room was amazing. I was upgraded and was extremely pleased with the amenities. Checking out was as seamless as checking in. Facilities for the wedding I attended were well set up and suited the purpose well.
Location was central to what we needed for the weekend. We stayed one night and the room was very adequate for myself and my son who uses a wheelchair - deluxe - 2 queen beds. The room itself was big enough and Bathroom very spacious - shower chair was finally provided. Only real set-back for some might be that there is no room service and no breakfast included. It depends on what qualities an individual seeks in their stay and for us this stay was a solid 4 out of 5. We didn't stay for the view and this particular room (225) has no view - just in case you needed to know.
My wife and I stayed here for one night of a road trip. Entry was surprising because one comes upon the restaurant reception desk before the hotel reception desk, but its no biggie. Front desk staff were courteous and efficient. Our room was a king suite having a separate salon and bedroom. Both rooms had large flat screen televisions; neither had a sleep timer. The rooms were spacious and the salon had an adjacent kitchenette. The rooms were clean and had adequate furniture. The bathroom had a separate shower stall and jacuzzi tub. The caulking at the bottom of the shower stall was in need of a bit of work or cleaning; I did not inspect it closely. Unusually, this Best Western does not have an included breakfast, but this hotel has a restaurant and bar-lounge.
Well located, friendly staff, would stay here again. We dined in the restaurant for lunch, excellent service and excellent price too. Our room was ready when we arrived, check in was done in a timely fashion, and with a smile!!
An Excellent hotel - very comfortable room, competent and friendly staff, convenient parking. I did not take any meals at the hotel while there, so cannot comment on food service. Parking well-lighted.
I normally like my visits to this hotel, it is clean, the maintenance,dusting etc is very good. So I will say thank you to the maintenance staff for a GREAT job. +1 The Front line workers of the Hotel work very hard; but, the fail here is the management who short term (weekend) planning for special events lacks attention to detail. Such as staffing for the restaurant on Saturday morning where one and only one server was on duty with a rush of 200 people - she was heroic - Thank you Nora. (under the rules of no last name but first name's allowed) .... +1 to Nora -3 Management Internet is during my stay was spotty, -3 ... No Management after 25 years of software development, I know it's not be, it's you BW.. During events where you are contracted to have a food venue and banning outside food, make sure you bleeping open on time. -2 to management.... The math does not add up right? Why because the front line staff are friendly and attempt to the best of their abilities so make things right +n..
We stayed here for a bowling tournament and were immensely impressed by the quality of the rooms and service. Beds were great. Real close to the downtown area and restaurants. Can only nit pick to find fault.
Attended a Winter Crop Conference at this facility. Arrived the first night to stay in a King Suite, very fashionably decked out with modern furnishings. Great breakfast the following morning from an attentive server. Spent the next two days at a conference with excellent meals including a banquet one evening for dinner.
Great staff and hotel. Stayed due to a hockey tournament in Seaforth. Would definitely stay there again. Kids had s great time swimming and everything was close by (shopping, food etc). Not sure if their pricing was raised during this off season due to the hockey tournament. This was pretty pricey and my only complaint.
Stayed at the Best Western Plus Arden Park with my girlfriend for two nights while seeing a Stratford Festival show, and touring around the town. Hotel is very clean and in excellent condition. Modern decor and feel, yet with elegant furniture. Good sized room with large comfy beds, and spacious bathroom. There was also some sort of a convention or event going on, but in room was still nice and quiet. Automatic espresso and drink machine in the lobby was free and definitely a nice bonus. Enjoyed some time in the pool and hot tub as well. Location was good. Just a five minute drive from downtown Stratford and the theatre area. A couple minutes away from the Shakespeare haunted walk we attended. Went for brunch across the street at Romeo's corner cafe. Overall, a great stay. Would definitely book again.
We stayed this hotel for weekend basketball tournament. Room was crisp clean and staff were nice too :-) 10 min drive from town centre and 5 min drive to plaza. Laundromat is close by if need to wash some clothes. Also breakfast in hotel was decent as well. We enjoyed staying!
Stayed here Friday Jan 26, 2018. Was able to checkin early, given a King room on 4th floor, with couch sofa bed so extra room to relax. Housekeeping did a magnificent job, everything was very clean and tidy. Bathroom was large and had rainfall shower in tub, thou water pressure was a bit low. Room itself was very brightly lit which was very nice. Only issue was TV was kind of small for size of room. Keurig coffee maker in room and refrigerator, no microwave. Desk with lamp, phone and power outlets. Wifi very fast and reliable. Plenty of free parking. Free coffee and tea in lobby. Large meeting rooms available. Restuarant onsight, no free breakfast. Very nice small pool and hot tub, bathrooms, pool towels and workout room with weights, universal and treadmills. Overall, this hotel is one of the best Bestwestern has to offer. It deserves the Plus designation. Another bonus is it is Near the Stratford Festival grounds. Would recommend this hotel to everyone and would definitely stay here again if in the area.
This is a very well manageged property with exceptional employees. Rooms are very quiet, clean with a modern decor. Both check in and checkout was efficient and pleasant. An added bonus is the restaurant on location.
This is an over expectation experience. Large room and large bathroom. I am tall and the shower was enough high for me!! Good restaurant and a nice lounge. They serve fast breakfast at a good price! Overall service very good. And the most important, It is very very clean. Downtown is a 5 minutes drive and the hotel is at walking distance from the festival theater!!!
We were there for our grandson's hockey tournament. Everything was very nice at the hotel. Staff were very friendly. We enjoyed eating in the restaurant, the ladies treated us very well, and the prices were very reasonable. We would definitely go back there.
We booked back in October for the package deal. We have been coming for 5 years. When booking we asked for 4 rooms-same floor and close together. Arriving 2 rooms on different floor and at opposite end of building. Dissatisfied. Told problem to girl at booking and she shrugged her shoulders and said they were fully booked. Not in October.Given tickets for door prizes for party. Band decided not to draw tickets for winners but picked people off dance floor with nice tie, short skirt, wiggle etc. Lady with band picked people she wanted to win. Not fair. We paid good money for party package. All girls in our party have knee or hip problems. We sat and listened to music most of night. Only 4 draws were made for door prizes. Not fair play. Last draw the number wasn't even checked to see if it was right. Very, Very disappointed. Food and service was excellent.
The hotel location is near the city center, about 15-20 minutes walk. Also 10-minute walk to Stratford Festival. Room is very comfortable and modern (we took the "deluxe"). Well appointed with microwave included and the most comfortable beds of our two-week stay in Canada. Indoor swimming pool and jacuzzi which were wonderful to enjoy while outside it was bitterly cold and snowing. Attentive staff. A nice restaurant is available.
I have been to the Arden Park several times. Each stay has been great, however, this past weekend the staff really stepped it up a notch. My wife and I attended the Mardi Gras for New Years, our second such outing at the Arden Park. As with last year, the experience was 5 star. The staff was amazing, the food was stellar and the accommodations were top notch. Special thanks has to be said to Teagan, Karen and a huge thank you to Brittney (hope I spelled it correctly) Each of them made our stay a touch above. We will definitely be booking for the next New Years Gala as we couldn't ask for a better experience! I highly recommend staying here!
My family and I stayed at the BW Arden Plus from December 27- December 30 for a local hockey tournament. The guest rooms are large and spacious, with ample working, sitting and eating areas. The bathroom is large and very nicely decorated. Beds were soft and comfy. The staff at check-in and check-out were very helpful, even despite being very busy from all of the other families and holiday travelers coming and going. The bar staff was attentive and helpful! Not sure what happened with the breakfast as all the the eggs we had cooked to order tasted like burnt butter - not appetizing. The coffee they serve, however, was enjoyable. Overall, I suspect this is usually a quiet hotel in Stratford; if you're booking during the winter months, I would call ahead to ensure that there is not a hockey tournament going on as I would advise to stay somewhere else.
Best Western Arden Park did a wonderful job of their New Year's Eve Mardi Gras theme. The dinner, decorations, live band, dancing, breakfast was superb! Both the Buffet Dinner and the New Years brunch buffet, both had lots of variety of food with very high quality and presentation.
Stayed at this hotel for hockey tournament. Hotel staff managed the volume extremely well and were very pleasant and accommodating. The lounge staff was fun. The rooms are spacious, clean, and modern.
We decided not to risk the drive home on Christmas day so we landed at this hotel and were offered a reduced price because of bad road conditions. We were treated like royalty and felt very safe. We feel at home in this hotel
People who work at Hotel very nice and friendly. The suite is spacious and in excellent shape. Above standards of most Best Westerns. Food in the Restaurant delicious and great service. Cleanliness of hallways and rooms superb.
Clean, modern, spacious rooms (suite). Booking again for the following weekend. Ample free parking and the pool and hot tub were great (pool on the warm side, great for the winter when we were there). This hotel exceeded my expectation, smaller city/town hotels usually do not.
Staff was very bright and cheery at check in and answered and and all of my questions. Service at the lounge was fast and friendly and both dinner and breakfast were well done. Can't ask for more than that on a last minute stay!
What a find! The hotel was easy to locate within Stratford, and although not walking distance to the centre of town it was set conveniently between downtown shops and the large "box stores" on the outskirts. There were also several coffee shops and restaurants within easy walking distance of the hotel - although making reservations for Sunday Brunch is highly recommended! Our delightful room was a corner suite with a wonderful jetted tub, fireplace, and kitchenette with a sink, microwave, and bar fridge. It was complete with all the amenities including a desk with charging station, wifi, generously sized television and access to a myriad of channels, and a table/chairs near the window. Perfect for an cozy anniversary get-away.
Staff went beyond reasonable expectations to make our stay enjoyable. Queen Suite was very large, comfortable and met our needs. Would highly recommend this accomodation to others seeking comfortable, friendly, competitively priced accommodation.
Enjoyable visit in Stratford Ontario where some family reside, if I need a hotel next time I visit Stratford will certainly consider the Best Western at Arden Park. Check in was smooth and efficient and staff v ery helpful.
when I realized that I had only made a one night reservation, when I had thought I had reserved for two nights, the manager went out of his way to help...this involved time, knowledge and perserverence......I had travelled to this destination for an important skating competition of my granddaughter, and there were four people in my group.......we were fortunate to be able to stay the second night after a was noted by the manager
Loud band playing underneath us. Manager said done at 1130pm, they finished playing at 1am then loudly packed. Girls had a 930pm curfew for team sporting event next day, this is my eighth year here! They know these girls are up before 6am and should have allocated our rooms differently to avoid the banquet room noise. Stuff was vibrating in our room, it was that loud. No empathy on the issue from anyone. We couldn't sleep till after 130am and got up at 530am. Under four hours of rest!! Given a lousy 20% back on room night to compensate. Otherwise the rooms are nice and large, large tubs, good counter space, good size fridge, microwave and comfortable beds. I'm just saddened the staff didn't show more empathy and understanding of this situation.
This is a great hotel. We stayed there on a couple of occasions for hockey and certainly the hotel is modern, very clean, rooms are fairly roomy and the bathrooms are a nice size. I would/will definitely stay again
Nice hotel in Stratford. Clean rooms, pool, exercise room and friendly staff. Excellent restaurant located in the hotel where we had a very nice family supper and good breakfast the next morning. A bit surprised that breakfast was not included in the rates as it is at other Best Western Hotels. Would still recommend a stay at this hotel if you are in the Stratford area.
The Arden Park is five star all the way. Very friendly and helpful staff. We enjoyed a very spacious double queen suite with fire place. Amazing food in the restaurant. Absolutely a great value. We would definitely stay at this hotel again. Thanks to all who made our stay a most pleasant experience. ??
We went here to celebrate my mom's 65th birthday and had a amazing time. Service was great, staff was wonderful and our room was FANTASTIC! We would absolutely recommend this hotel to anyone. Thankyou to everyone, You guys truly did make our stay enjoyable. Take care!
The bed was truly the best feature of my room. So comfortable. Room was very well decorated and consisted of sitting area, Keurig with hot chocolate & coffee. Bathroom was very spacious and entire room was spotless. Breakfast was served quickly and very tasty.
I like the Best Western because it is clean, staff is very friendly and helpful. I keep going back there because of our very good experience. We stayed in Miami for a week two years ago and our experiences have always been very positive.
Our experience from start to finish was perfect, we were greeted with a smile, our room was nicely furnished, the beds were very comfortable, we had a gas fireplace in our room. The room was very clean and everything worked in our room. We will be back next year again.
I have stayed here a few times as I drive to Stratford for work and sometimes due to weather, I was not able to get home. This hotel has always been my "go-to" it is nice, great location, quiet, and staff are very helpful. The rooms are spacious, cozy, and updated.
The Arden Park Hotel is a beautiful hotel close to the theater and also downtown. The room was clean spacious and very modern looking. The staff was very friendly and had excellent knowledge of the area. I would highly recommend staying here when in Stratford for business or pleasure.
The hotel was very clean and a pleasant place. The staff were always accommodating and great to approach. The hotel was in great condition and very clean. We have always enjoyed our stay here for our hockey tournaments. Will definitely stay again.
I would recommend getting the suite, the best room for value we have ever stayed at. Having a little living room separate from the sleeping quarters makes family trips so much better. The pool and hot tub were both very clean and the kids really enjoyed themselves.
We ended up staying here at the very last minute and what a treat. We had a beautiful king size room that was very modern. Our biggest compliment would be the lengths they go to to ensure the cleanliness and minimal environmental impact. The bathroom and bedroom were stunning and spacious. We will definitely be staying at Best Western Plus again.
Easy access from the hotel to the heart of the Stratford and new shopping area, to the beautiful park. The rooms are very clean and spacious, and it's restaurant was good. The elevator got stuck on my floor and the door didn't open for 5 min, and nobody answered the talk button.. Took the stairs for the rest of my stay. I had to wait for a while to check out, there was only one front desk person during the busy Sunday check out time who was trying to manage long line up and all the incoming phone calls...
I was very impressed with the location, service and property. It is just a short walk to the Stratford Festival Theatre. The rooms were well decorated, clean and spacious. I highly recommend the hotel
An excellent choice for a quiet, spacious, comfortable room. Only five minutes to the Festival Theatre, Thames River and Park and about twenty to downtown. Very pleasant dining room with delicious breakfasts and evening dinners. We will definitely stay here again.
First time in the area. This is a newer hotel with great amenities. This hotel has lots to offer for their guests - from a single person to a family to a great conference center. The staff are pleasant, the rooms are spacious - the suites are truly lovely complete with a great firer place and kitchenette. The dining room and lounge have lots to offer and dietary restrictions are met with the greatest of ease - "thank you" truly.
We stayed overnight in one bedroom suite. Very spacious and comfortable. You have two rooms and large bathroom with two sinks. Coffeemaker in lobby when you wcome in. Nice facilities including workout room, jacuzzi and pool area. Within walking distance to Festival theatre. Near downtown area and good shopping. Would stay here again.
Our room was spacious and clean. Staff were friendly and prompt. Would have enjoyed the option to have breakfast included with our rate. Would definitely stay here again! Hotel appeared tastefully decorated and well kept. Looking forward to using the pool and hot tub next time !
We had an amazing time visiting this beautiful city. The Arden Park Best Western Plus was really lovely. Our room was spacious and well maintained. The restaurant had quite a variety for dinner and the meal was delicious! Our visit to see Guys and Dolls at the Stratford Festival was truly inspiring! So much to watch that we can see why some guests said they had seen the show multiple times. Bravo to cast and crew. The Stratford Perth Museum was also a very interesting adventure. Thanks to Micaela, the manager for being so accommodating. We haven't visited this wonderful city in a while but will certainly be back very soon.:)
Aesthetically Hotel lovely inside don't let the outside fool you! Rooms spacious and clean. Bedding very light and did not give much warmth so ask for extra blankets. Fan and heat very loud when it comes on. Went for breakfast and service was slow but there was only one server on duty and she did the best should could. We found the sausages had a "sour/bad" taste and voiced our concern. Response was chef and manager said nothing wrong, new box etc. Don't think this was handled properly. Server was the messenger and I believe manager should have come over and acknowledged our concern. I consider that bad customer service. A nice amenity is the coffee machine near front desk and coffee choices/quality very good. Also free newspaper near front desk Front desk clerk was cold and didn't ask how we liked our stay etc.
Worst experience of customer service I have ever had in my entire life. Our Late check in was mixed up and staff proceeded to tell me I needed to call back at a different time. I ended up called 4 times in order to get late check out. I was also told upon booking by front desk staff breakfast was included, but then after booking was told it was not. The wifi was not working, and staff asked me to come to the front desk. They blamed it on me not spelling things correctly, or my phone. They tried multiple times to get it to work on my phone, at which I finally asked for a manager. And they realized it was their wifi and not me. The wifi began to work after they reset it on their end. The manager told me I was the one that was not correctly connecting to the wifi staying I was wrong. I explained to her that HER STAFF were the ones that had my phone and were attempting to connect and they too, where unable to. The manager and staff were both extremely rude about the situation. I could not believe how they were treating a guest. The staff have a lack in knowledge of their hotel and continued to give out wrong information the entire stay. Would not recommend this hotel to anyone who would not want to go through the headache. Awful customer service experience. Worst stay I have ever had.
We loved everything about this hotel, very nice, clean and comfortable. The Sunday brunch was amazing. Our only complaint is the lack of handicapped parking, they really should add more spots to accommodate the needs of their guests.
My husband and I thoroughly enjoyed this hotel. The staff were amazing and not because it is their job. They were genuinely kind and helpful. We decided to just stay in and dine at the in house restaurant. Could not have asked for better meals/service.
I visited for a Beta Sigma Phi convention, involving over 150 women. The hotel handled this influx of people very well. My room was clean and comfortable. The Saturday night plated dinner was excellent, although the buffet breakfasts were a bit on the cool side. I was most impressed with the staff, many of whom worked late into the evening and were there again early in the morning, friendly, helpful and smiling. I wish the hotel carried craft beer from the area. The pool was clean, as was the area surrounding it. Overall, I recommend this hotel.
The hotel was first class. The layout of the individual rooms were refreshing. The mattress was nice and firm. The glass cover door into the refrigerator was quite and improvement. The staff of the hotel was very helpful.
The hotel is very nice, the staff is extremely friendly, helpful and courteous and the rooms were spacious and beautiful. Or entire trip went off without a hitch and was a great experience. A fantastic Best Western and my go to hotel in the area.
Have been staying here for the last 6 years while attending the Theater. Nicely appointed, clean rooms. Good restaurant pleasant wait staff. You can walk to the Festival Theater from the hotel through a lovely park, so no worries about parking. I highly recommend.
Stayed in the suite. Very comfortable and nicely decorated. Beds very comfortable and good pillows. Great location. Breakfast was excellent in the restaurant. Would have liked to have had housekeeping - suite was overlooked - not sure how that could happen - and no offer to adjust or add points on checkout. Expected better service on checkout. Would stay again.
We certainly enjoyed our stay at the Best Western in Stratford, Ontario. It is well located and provides rooms to suit all needs. It is within walking distance of the Festival Theater. Aslo a short drive to the center of town and a large shoppng center outside of town.
Good value. 5 minute walk to Festival Theatre. 15 minutes to downtown restaurants. Clean & well taken care off. Staff nice & helpful. Spacious, well-appointed rooms with large bar fridge Would definitely stay again.
We have stayed at the Arden Park Hotel for the past fifteen plus years for our annual October trip to the Shakespeare Festival. The staff are always courteous and friendly. The rooms are comfortable and roomy. The hotel is usually fairly quiet. Convenient location to downtown Stratford and the theaters. Definitely an excellent choice!
Within walking distance from downtown Stratford shops and restaurants, There is a restaurant/bar onsite. Room was of adequate size and quiet, Mid-range amenities and furniture. The staff was friendly and helpful.
In terms of a hotel for a romantic getaway, this one was just ok. For the value of the dollar, there reall wasn't a lot of amenities available that I've come to expect. No room service. No Continental Breakfast, bed was hard, sporatic internet. Room looked great, staff was fantastic, very clean. However, I expected more from a king size suite.
Lovely accommodations. Attractive, easy to locate, good parking. Walking distance to Festival Theatre. Dining Sunday Brunch a remarkable experience. Staff excellent. Amenities supportive of a pleasant trip experience.
A fairly nice mid range hotel with old looking furniture that needs an update. There were several flies in the window that we killed with a newspaper when we first arrived. Lots of parking. Almost within walking distance to the centre of town and theatres.
For the past several years, we have taken our theatre tour group to Stratford and stayed at The Festival Inn. The quality and service dropped considerably, so we sought out a new venue and choose the Arden Park. We all agreed that the change in venue was fabulous! Working with Arden Park to get everything settled for our group was a breeze. Once we were there, every person we met working for the hotel was extremely pleasant and helpful! My sister and I felt our room was wonderful - spacious and very clean. Others on our tour commented they felt the same way. We had breakfast in a separate room each day which was delightful because we could hop from table to table and discuss the plays. The buffet was typical for a hotel, but everything was tasty. We ate dinner at the hotel twice and were very pleased with the food. The service was quite slow, but our server was pleasant and apologized for the delay. We also enjoyed the bar in the evening after the last show. It was the perfect way to wind down after a busy day.
We enjoyed our single night's stay at the Best Western Plus The Arden Park Hotel in Stratford. Clean and comfortable room. Friendly and helpful staff members and quick and efficient check in and check out. We did not eat at the hotel, but many others obviously did. Close to Stratford Festival Theatre and easily located using Google maps. We will come back here.
I thought the hotel was ok but when I asked for a late checkout to extend my stay an extra hour they declined told me my room was scheduled for maintenance, on a Sunday really, and everything seemed to work in the room, bad customer service. I only wanted to stay an extra hour in the room.
Just on the outskirts of downtown Stratford which makes it easy to get in and out of and only a short distance to local conveniences. Didn't like the location of the pool so didn't go for a swim but room was great.
I discovered this hotel as part of a tour package. I've stayed there three times. It's an impressive hotel. The staff easily handles a full house. The suites are lovely. The standards are uniformly high.
Our stay at the Arden Park Hotel was wonderful as usual. We have been coming here with our family most summers for the past 15 years. Great location, friendly staff and a fantastic breakfast! Renovations look great!
A lovely hotel with excellent amenities, pleasant and helpful staff. Pool looked pleasant and restaurants served a geed selection of menu items. Very convenient for theatre locations and downtown shopping area. Very comfortable. We will return.
This is a good standby hotel, well maintained and always predictable. The hotel is well situated to walk to Festival Theater however accessing other theaters you may want to drive which poses a parking issue. For a chain hotel they still have a local feel.
Comfortable rooms. Great location, within walking distance of Festival Theatre. Nice restaurant in hotel. Caring employees. It was busy downstairs on the street level, but it was very quiet upstairs in the rooms.
Yes. Indeed, where does Monte begin. An excellent choice for a name brand hotel, offering lively suites and low prices. All in all, a good choice, better than many other BW hotels. It gets Montes covered 2 thumbs up!
This hotel has been completely redone and it's stunning. It has been modernized and the décor is lovely inside the rooms as well as the hallways. Centrally located to all the theaters and plenty of parking. Good price as well.
A great place for Stafford Festival goers to stay. Well located. Minutes walk to the Festival Theatre. The room we stayed in was large by comparison to others we have experience. It contained all the standard amenities, including a bar refrigerator. And it was clean and well kept. Thank the excellent housekeeping staff for that. There is a lounge on the main floor for relaxing or nibbling. There is also a dining area for breakfasts and dinners. The breakfasts we had were very good. And again, the lounge and dining staff went out of their way to make us feel special. Last but not least the attentive front desk staff made for an easy arrival and check-out and happily answered any questions we had to orient ourselves to the hotel and the area. Good for families, seniors, and in-betweens.
Very easy checking in and the front desk staff was helpful in suggesting places to eat. The cleaning staff did a great job and filled in our requests for extras such as coffee pods, creamers and sweetners.
We went to see Tartuffe and The Changeling at Stratford. We just spent the one night at the Arden Park. The staff are efficient and courteous. Service is quick even when busy. Room was clean and spacious (two double beds). We both found the mattresses very comfortable. There is plenty of parking. we have stayed here before and will stay here again.
A great way to enjoy the many shows Stratford has to offer, plus restaurants all within walking distance. The Hotel has a good dining room too, available at all hours it seems.Our room on the 4th floor was quiet and cool, no noise from the parking lot below. This is the 3rd year we have used this hotel to enjoy our Shakespeare fix plus a musical.
After many years away, we have returned to Stratford, ON to attend the festival. We chose BW Arden because of location and were pleasantly surprised. The rooms are clean and comfortable, the Sunday brunch is wonderful and the location is perfect. Definitely will book again next year.
The hotel was very nice Getting to the hotel was a breeze and parking was easy. The service was great and the food was exceptional.a good place to stay. The rooms were very large and spacious. The only reason I did not give it 5 circles is i fou d it a little too high priced .sorry about that.
Lovely suite for a party of 5. Two comfortable Queens and a nice pull out couch. Very comfortable space, furniture, layout. We loved the two couches in the additional room and sat there to watch the news. The whole place was spotless. Awesome stay!
Four night stay to attend the Stratford Festival. Great location (walking distance to the Festival Theatre), nice large rooms, quiet, good climate control, and comfortable bed. Internet service was fantastic, although I think Canadian hotels in general have an edge over the US in internet service. There is a full service restaurant on premises (we did not try it) and free coffee in the rooms and lobby. The front desk staff is excellent. Just a couple niggles. After a day of activities we returned to the room at 4:30 PM only to find it had not yet been made up. We noticed housekeeping still working on the floor after 7 PM. It doesn't seem too much to ask to have a made up room by 2-3 PM. Also, the flow of water in the shower was VERY low. Given the price paid that could have been a bit more generous. Those issues aside, this remains one of the better hotels in town. We will stay here again when next we attend the Festival.
The Arden Hotel was a great place to stay in Stratford in terms of location and facilities. The hotel has attractive décor and very friendly staff. Our room was spacious and clean with all of the amenities that you would want.
We checked in and got a nice clean room on the 2nd floor, however the outside view was not great. We called the front desk and they immediately got us a room on the 5th floor and told us if for any reason we didn't like it, to let them know and they would try to get us a different one. We love the one on the 5th floor and really enjoyed our stay there. They also advised us on how to get discount tickets for the theatre and recommended places to visit in the area.
The BW Stratford is a very nice clean hotel, the décor is elegant and classy. The people are friendly, happy and helpful. The restaurant is good and reasonable. Overall we were very happy with our stay.
This hotel is within walking distance to the main theatre in Stratford and a 20 minute walk to the downtown area. It is the only hotel I now consider on my yearly trip to Stratford and the Shakespearean Festival.
Decent hotel near town center. Plenty of parking. Restaurant on site though plenty in town and nearby. Very comfortable room. Try to get a room away from the elevators as the landing area has a very noisy tile floor.
My husband and I stayed here for a one night getaway. We booked a corner room with a queen bed, fireplace and a jacuzzi tub. The decor in the room had been recently updated which was nice. However, the fireplace was disappointing. As far as electric fireplaces go, it was a poor example. The jacuzzi tub was nice but again very disappointing as it was relatively small. It's perfect for one person but it's a tight fit for two and we are not large people. There is wifi in the hotel but again it was disappointing. In fact it was pretty terrible. I think I managed to get on it once but was immediately kicked off. We tried other devices and found the same problem. It's disappointing especially in this day and age. Our rate included breakfast in the morning. Unfortunately, the service left a lot to be desired. We were seated relatively quickly but it took a long time for our server to take our order and even longer to get our drinks. I had to bother another server just to get coffee. And when our waiter came with our food he didn't even notice he hadn't brought our drinks. It was busy but not overly busy as there were a number of empty tables and several servers. Getting the bill was also an ordeal. We are not picky people and have more patience than most but our breakfast experience left a bad taste in our mouth. Given the o.k. room and our morning experience, I think we will try elsewhere for overnight accommodations next time we are in Stratford.
The whole experience was great really - wonderful hotel, beautiful room, comfortable bed. We had a suite and my daughter slept on couch, which she said was also comfortable, but there was a pull out bed she didn't bother to use. Overall, I will stay again anytime I am in Strafford and will make it my yearly go-to hotel for the Festival!
Four of us stayed here for our annual visit to Stratford for the Shakespeare Theatre. The hotel is modern, with generous bedrooms and baths. The beds were exceptionally comfortable with five different pillows to choose from on each bed (we had two queen size beds). There is plenty of parking with a main covered entry and a side entry. Breakfast was either from the buffet or a la carte and was fine - the muffins were especially good. There is an indoor pool and a very small gym. The hotel is only a ten-minute walk from the river which was perfect for a long morning or afternoon walk. It is also minutes from the theatres, which was convenient. Staff were super friendly and we will stay again next year. There are many little B&Bs and inns in Stratford which are lovely and have exquisite breakfasts, but we like the convenience of a modern and fully equipped bath with wifi that works very well and it did at the Arden Park Hotel.
We were very pleased with our experience at the Arden Park Hotel in Stratford for our First Annual Sisters Weekend. From check-in, where a request for keys to be made available to the sisters still to arrive was quickly organised. We found the room to be spacious, clean, attractive and comfortable. The restaurant was affordable and the food delicious. The staff at the hotel, including the restaurant, was welcoming and willing to assist us. Couldn't have a better experience for our weekend.
While attending a wedding, which was held in one of the reception rooms at the Best Western Arden Park Hotel, we stayed a couple of days in this hotel. Our room was very spacious, clean, quiet and the bed was comfortable. The restaurant is also very good. We had breakfast there one morning and the service and food was very good. We also stayed for the Sunday Brunch after the wedding. There was lots of different food items to choose from, including freshly cooked omelettes and waffles.
Staff very courteous and friendly. Meals affordable and delicious with our waitresses most helpful and sincere in their duties. Rooms were attractive and very restful in between our sight-seeing and theatre trip.
We've visited the Stratford Festival annually since 1995 and have stayed at the Arden Park Hotel since it opened around 2000. The location is an easy walk to the Festival Theatre. We also enjoy the slightly longer walk to the other theatres or downtown shopping. The rooms are large, comfortable, quiet, and well decorated. The staff provide efficient and friendly service. The hotel restaurant offers a full breakfast menu, including a buffet on most days. The free WiFi is fast and reliable. The hotel offers free parking with a very large lot; even on evenings when a wedding or other event is using one of the banquet rooms, we have never had a problem finding a parking space. We're sure to return to the Festival next year and will be staying at the Arden Park again.
We have been staying at this hotel since it's opening and have always found the service and hotel service superb. We've stayed at Hiltons, Blu Radissons, Sheratons etc., but this hotel has always had the best service. The rooms, restaurant and lounge have all provided excellent value. You can have a great roast beef dinner and a drink and not break the bank, as a Hilton would do. It is also right next to the Stratford Festival theatre where you'll find first rate drama.
The rooms are decorated beautifully and the beds are extremely comfortable. I liked that we could open the window in our room. The food in the hotel restaurant is excellent and the staff throughout the hotel are very friendly.
The hotel is neat and clean, and the suites are a comfortable home away from home. Staff is knowledgeable about the city and the Stratford Festival, and able to recommend activities and restaurants. Check in/out is easy, as is reserving rooms for future dates. The restaurant--food is good, and hostesses and wait staff are attentive and pleasant.
I have visited with my friends and rented the suite in the west wing. This was our third trip to this hotel and we find Arden Park consistently providing clean, spacious rooms, delicious breakfast/brunch, and excellent service! Thank you!
Been going here for years but we do miss the free tennis. We also wish there were safes in the room but otherwise such a nice and convenient place to stay to enjoy the theater experience. The restaurant and lounge are great. Very popular place
We stayed at this hotel for three nights while attending Stratford Festival events. The room and bathroom were spacious and comfortable. The room has a modern, updated feel. Only cleanliness issue was stains on the shower curtain. The room had a mini fridge and microwave that I used due to dietary issues. These were clean and worked well. Front desk and housekeeping staff were friendly and helpful. Parking was free and easily accessible. The hotel is only a few minutes drive to most activities. it was occasionally noisy with children--but this seemed under control by later in the evening. We would definitely stay here again!
Theatre season is expensive in Stratford but we came for a romantic getaway in March. Many places jack up the prices on March break but we scored the King Suite for not much more than the regular room. Very spacious and the restaurant was a pleasant surprise.
Our room was not ready until after 6 pm the time of check in said after 3 pm. The front desk said that the maids had been working since 6 am which is not our problem what was our problem was that for the price of the room we were left to wait until the room was ready. We heard another customer at the front desk at the time who had asked why he had been out of his room since 10 am and at 6 pm his room still was not cleaned. if we had known that the check in time was so late we would have stayed somewhere else
Was here for 2 days in August for business. Hotel was booked solid and no wonder. Location is close to downtown (within walking distance). Every morning you can walk through a lovely old neighbourhood to the Festival Theatre and along the river through the park. Beautiful. The room was just as beautiful. Nicely furnished, big bathroom, and lots of room in the King room. Even though my room was across from the elevator there was none of the usual racket you normally hear. Room and hotel very clean. Although I did not use it they have a pool and exercise room. I did not eat in the hotel restaurant although the menu looked good and it was reasonable. I will stay here again when not on business.
I highly recommend getting the 1 bedroom king room! Bathroom access from both bedroom and living area. Microwave and coffee maker! The restaurant has exceptional food that won't deliver ( but they call you when it's ready) try the smoked meat sandwich! The pool area was clean and perfect for kids!
We stay here every year when we come to see plays in Stratford. Our room is always ready when we arrive, exceptionally helpful staff, a good restaurant for breakfast and lunch and close to everything in Stratford. The prices tend to be a bit on the high side and breakfast is not included, but the breakfast buffet price is quite reasonable. It would be nice to have breakfast included at the price charged for the room.
When it comes to our Grandchildren, only the best is necessary! A safe, clean and comfortable place to spend special time with them. They loved the play, the time in the pool and the donuts at Tim Horton's. Life is good.
I booked a room here to attend a wedding in Stratford. It was a very comfortable stay. The location was also ideal. It would have been nice if breakfast were included, but there is a nice restaurant to buy breakfast in the lobby.
The staff were helpful and friendly and our room was very nice with a good sized bathroom. Loved our stay here and we'll be back the next time we are in Stratford.. There is a restaurant as well where we had breakfast in the morning. Reasonably priced and very good.
The hotel was great. Great room, friendly staff, and very modern interior appearance. The prices tend to be higher because it is one of the few hotels in town and the Stratford Festival brings in a lot of travelers. For business it was perfect. I may look for cheaper accommodations if I were to come for pleasure.
Excellent king suite. Good service & restaurant food is good with wide selection and reasonably priced. Staff is courteous and helpful. Allowed us to check in early making our stay more relaxing. Pool was well maintained and enjoyable. Bed was very comfortable. King suite was large with lots of room and bedroom was separate from the living room and kitchenette.
This is standard Best Western - clean and serviceable, friendly staff. Short walk to Festival Theater, slightly longer walk to downtown Stratford. Certainly one of the most reasonably priced places in the area.
We were in Stratford for a wedding. The hotel location is in walking distance to the Festival Theatre. It is also close to shopping & downtown by car. Parking is very ample. Rooms are large & clean. Restaurant is good with a very popular Sunday Brunch. They have a very nice pool, hot tub & fitness centre
The Best Western Plus was about half the price of a "fancy" hotel, but was far more comfortable than the fancy one we stayed in last year. Spacious rooms, fine restaurant (VERY convenient and the food is very good) , excellent staff--superb value for the money, and just a few minutes away from the Festival and Tom Patterson theaters. the Avon is downtown--six or seven minutes away! GO!
I just recently checked out of the Arden Park Hotel and it was extremely welcoming and friendly. The lunch was fantastic and are room was great! On the other note today as we were leaving as were a few other people on our floor we had heard some yelling between a couple of the employees in one of the rooms. It sounded as if one of them was cursing and swearing at the other quite a lot. As we were getting on the elevator the yelling seemed to continue and it wasn't the greatest thing to listen to as we were leaving.
Lots of parking, handy to down town, theater area. Good rooms and very efficient staff. Would stay there again Mid range price wise. Good breakfast, indoor swimming pool Will accommodate large groups, weddings
Excellent amenities available at this Best Western Plus Hotel, very close to Stratford Festival theatres, and to the parkland by Avon River. The rooms are well furnished, very clean bathrooms, provides free high-speed internet through Wi-Fi. The rates are slightly higher than average, but BW reward points should help with the billing.
Great location for the Festival Theatre - go each year and see several Shakespeare plays - Romeo and Juliet and Twelfth Night this year - Guys and Dolls was excellent as well - great fun every year - use up my Aeroplan miles with Best Western gift cards
Excellent hotel. Would strongly recommend for anyone visiting Stratford for pleasure or business. All facilities were exceptionally clean and well maintained. We enjoyed the Pool and Hot tub and the Sunday Brunch was amazing. Friendly staff and very convenient location, with loads of free parking.
Upon check-in the staff was very helpful and polite, very high professionalism. The room itself, needed some updates (nothing major), but it did have a very strong odour to it. I wanted to report this to the staff, but staying at hotels 6-9 times a month, when the house is full, there is no room to be moved around. This time I used my points for the room and it was 28,000pts, as I said, the staff was awesome but the room was NOT worth those points or 250$ per night.
Hotel is within walking distance to the festival theatre and the park, There is plenty of parking at the hotel, and the downtown attractions are just a short drive away. Hotel has been redecorated and is very nice. Staff and the restaurant are excellent!
The Best Western Arden Park Hotel, Stratford provides an excellent stay. You can easily walk to the Festival Theatre, a park for children and the river for a picnic. The hotel is clean, attractive and staff are very friendly. Excellent breakfast in the restaurant. Hotel pool provides great recreation.
We always stay here when we visit the Stratford Festival. The location, service, amenities and value are excellent. Breakfast in the hotel restaurant is reasonably priced but, nevertheless, should be included in the room cost as it is in most Best Western Plus properties. That being said, it offers a pleasant dinner menu at reasonable prices.
Arrived 2:30 with pet schnauzer, everything was smooth in terms of staff recommendations for dinner and the pet. Would have preferred a room with a view that did not include a rooftop air-conditioner (room 219 btw) Pillows feather, foam would have beem nice if an option. lots of towels, would return Free wifi available computers were nice too. Restaurant-not-so-much Coffee maker didnt work and tv had only the rogers remote: impossible to turn on captions
This hotel is very convenient for anyone attending the Stratford Shakespearean Festival. All venues can be reached by either a short drive or a in the case of the Festival Theater and Tom Patterson Theatre a leisurely 30 minute stroll. The hotel has ample wheelchair parking, year round pool, hot tub and fitness center. The on site restaurant offers a reasonably priced breakfast buffet as well as extensive lunch and dinner menus. We always stay here when visiting Stratford.
Great hotel. We always stay there. Good parking. Good location. Good workout room. Good pool. Great lobby coffee maker. Very pleasant and accommodating staff. All other guests were friendly and happy, it seemed.
We stayed here for business and I was delighted - the rooms were top class, beds were a delight. My room had a fridge and coffee maker. One issue I have is that the hotel chain is "green," yet every Best Western paper mug is wrapped in plastic which seems a crazy waste of resources. Just put in proper mugs. Staff were incredible and we had a great stay. Free wifi and parking.
Unfortunately we were only there for 1 night because the Arden Park Best Western is one of the better 3.5-4 star "chain" hotels that we have stayed in anywhere. The room was very spacious, clean and comfortable although we did find the mattress to be a bit too firm and the pillows a bit too soft...but that is nit-picking. The TV offered a good variety of channels and the complimentary WiFi worked well.Our request for an early check-in was honoured even though the hotel was fully booked. We did not dine in their restaurant but did take advantage of the lounge for a late evening drink. It is conveniently located for festival goers with the theatre being a short walk away. We will definitely stay there again.
The staff were absolutely wonderful. They were friendly and efficient. The location was perfect as we could walk to our plays and shopping and restaurants. The restaurant in the hotel was quiet and comfortable. The food was fine - some items much better than others. More variety in dinner options would be nice. Also some Best Western hotels offer a free buffet breakfast which is always appreciated. Our room had a plumbing problem and we were moved immediately with little inconvenience. The hotel was very clean and comfortable. When visiting Stratford I would definitely stay at the Arden again.
We've stayed here a few times when we've attended plays at the Stratford Festival. Very clean hotel, nice friendly staff, reasonable breakfast. Nicely appointed rooms and close to the Festival theatres and the downtown area.
My family stayed at The Arden Park at the end of April and had an amazing time. It has been quite some time since I've been at a hotel where I didn't feel like I was being rushed out the door. I went with my elderly parents and my family of four. The hotel made the arrangements to have my parents on the same floor as us and close to our suite. The room was clean. The beds comfortable. The staff very friendly. The pool was heated. The Sunday buffet was delicious. We felt very welcomed and when I return, I can't think of any other place I would rather stay. It was an amazing experience. The hotel was close to the Stratford Theatre and restaurants.
Stayed here for a softball tournament! It's got to be the finest Best Western's out there! Rivals any Hilton or Marriott of equal size. We were very impressed with the size of the rooms and washrooms. Room was super clean. Highly recommended!!
All in all the hotel was very nice.Staff at front desk need more training in how to make their customers happy.Rooms were large,clean,and had everything you need for a comfort stay.I wish they had a continental breakfast of some sort besides a full service restaurant off lobby.
My spouse and I had a lovely time at the Arden Park Best Western. We were able to walk a fast and easy 5 minutes to the Straftford Festival Theatre which was fabulous! The drinks were fast and the service exceptional after the theatre in the bar/lounge. The drinks were a great value! The bed was comfortable, room was clean, and the bathroom was well equipped and large. We enjoyed breakfast the next morning the restaurant which has plenty of options - this is usually a difficult issue as I am a vegan but lo and behold - oatmeal and berries and other items were affordable and tasty! We will certainly return in the future and would recommend this hotel to any of our friends and family!
Accessible room was too far from elevators and door too heavy to open for a person on crutches. I don't know how someone in a wheelchair would have done it. Breakfast was mediocre- omelette was good but toast soggy and home fries tough and cold.
rooms and service were great. Second time we have stayed here, and have no hesitation recommending this spot. Rooms are clean and well appointed. Parking is around the outside of hotel and safe and secure.
This is a very good quality hotel. This hotel is well maintained with excellent rooms and a fine dining experience. We have often stayed at the Arden Park and we do so every time we travel to Stratford to view the many plays put on by the Stratford acting company. The hotel is central to our enjoyment of our entire Stratford experience.
When enjoying a get-away to musicals and plays at Stratford we enjoy staying at the Arden Park. It is within walking distance of the Festival Theater. The accommodations are comfortable. The restaurant is very good.
Overall, the best hotel property in Stratford, but I will not stay there again because: 1) Bad WiFi service - Laptops don't connect to internet. 2) No chairs or sofas with arm-rest - extremely uncomfortable to sit in the room.
My group booked the private room at the restaurant in advance for 25 people for 7pm. We had ONE server. She was stressed & did her best to keep up, but that was unacceptable. We were rushed to choose our food because the chef quit cooking at 8 pm. I had the chicken special- the chicken was dry, the rolls were dried out and the mashed potatoes were dry and had a strange flavour. The salad was very good. Excellent food and service at breakfast
We enjoyed our night's stay there. We would definitely go back. It was a very short walk to the festival theatre which we enjoyed. The hotel was very clean and we enjoyed the bar and breakfast the following morning.
We recently stayed at the Best western in Stratford. The staff were very helpful and friendly, the food was great, the beds were comfy, the staff at the resturant and bar were fabulous and we had a great overall experience.
The BW Arden Park Hotel in Stratford ON is very nice in all aspects. It is very clean, everyone is very friendly and helpful. I think it is the best hotel in the area. Love the hot chocolate available 24/7 in the lobby :)
Great Place, Great Rooms. Soccer team visited for 2 nights. Our only complaint is we weren't all in the same wing, but all in all we had a great time. Kids loved the pool, it was close to downtown, close to the park and easy to get to. Would definetly recommend
My wife and I along with a couple friend booked two rooms at this hotel. Seems like the hotel, now a Best Western Plus has undergone quite a renovation and we were impressed with the hotel, staff and rooms. Very quiet and enjoyable close to the Theatre and downtown.We will return.
Overall good quality, excellent appointed rooms and good buffet for breakfast. Excellent checked in and out until I got my statement I was double charge as I had already prepaid for the room. I doubt I will get my money back, but I will tell that story every chance I get. STAY AWAY !!!!!!!
We pulled up to this hotel that was easily found along the main road. Reception had us in our room quickly. They offered us information on anything we needed. Our room was large with two queen beds. We were able to store snacks in the mini frige. The most amazing experience came when I decided to book a pre show dinner at the onsite restaurant. The food is all freshly prepared using fresh ingredients. It was a fantastic dinner. We left happy as we headed to see Guys and Dolls. After the show we had dessert in the pub area and again the cherry pie I chose was a delight. We spent a pleasant night with no disturbances.The washroom served us well to freshen up. After breakfast we prepared to check out and set off to see the matinee of Twelfth Night. The hotel is walking distance to the Festival Theatre. I thought this was one of the best hotel,experiences My family and I have had and we would return again soon for more pampering.
First of all, this hotel is an easy walk to the Festival Theater (around 10 mins.) and not a bad walk into town (all level, but it is a distance). Our room had two very comfortable queen beds and was spacious and very clean. The bathroom was very spacious as well. It all looked quite new. It is across the street from Romeo's Corner Cafe (which is where we had dinner before walking to the evening show) and it is next to the Bruce Hotel, which offers breakfast, lunch, dinner, and "after show" bites. We didn't eat there, but I mention it just to let you know that there are options. (We opted to have coffee/pastries at Balzac's coffee shop in town for breakfast.) We would definitely stay here again!
Very comfortable and friendly hotel. Convenient to down town shopping. Wish they had room service and better quality TVs. Also need better tv channels. Apparently hotel is addressing these issue. Would always choose this hotel when in Stratford.
The one bedroom suite was spacious with a segregated bedroom. Good, clean bathroom. Courteous staff. They were right on top of things when we asked. Parking spots were always available even with a full hote.
Recently had lunch at the Best Western Arden Park restaurant and I was very pleased with the quality of the food. There were several choices to select from the menu and the specials were carefully explained. The service was friendly and we ate in a pleasant atmosphere The salads were appetizing to the taste and appealing to the eye. The best part is that there is ample parking at the hotel! Would go back again. The hotel is well located in the town.
The Arden Park has been renovated some since becoming a Best Western Plus. I've stayed both earlier and now, and those renos are appreciated. Nice location, within walking distance of the Festival Theatre. The food at the in-house restaurant was surprisingly well done and well presented. We consider this the best hotel in town, but it has now become somewhat pricey. Can't blame them for taking advantage of us tourists, I suppose.
Excellent hotel. Excellent Customer Service, Room was wonderful. , Food, Staff was superb. So friendly,helpful and attentive. The pool was lovely and relaxing. Atmosphere was marvelous. Will stay there always with going to Stratford.
The price is too high. The Arden Park Best Western is the only decent hotel in the town of Stratford so they have a monopoly. Not worth the $200 we paid. The room and the hotel were of the expected quality of a Best Western other than the air conditioner/heating unit which only has one level of fan speed which is high and noisy. For the price we paid I would have expected breakfast to be included but it wasn't.
This is by far the best hotel to stay at if contemplating a visit to Stratford Service cleanliness comfort and convenience are excellent and highly recommend the dining room for dinner Will certainly stay there in my future visits
Very disappointed yesterday. The brunch menu is exactly the same as any other Sunday but priced much higher. There were two hot stations and they were exactly alike, they could have at least had two different meats. Too bad if you didn't like turkey. We always enjoy the salad bar but the dessert bar is a dismal disappointment. There was nothing homemade, everything looked like it came from a store. Don't think we will go back.
We love the newly updated rooms and variety of room styles. Staff is always helpful and friendly. The restaurant serves very good food and caters to my husbands gluten-free diet. Great location that enables you to walk to the Stratford Festival theatre or river walks
Stayed at hotel with family. Kids had fun in the pool area. There is a hot tub and small fitness room. Rooms were clean and maintained well. It appears the staff don't have their own elevators which can make them slow.
We stayed in a king suite room, and were very pleased with the overall look and comfort of the room. The price was great for what we got! We were surprised with the "new-ness" of the room, considering the outside look of the building. We would stay here again for sure!
Meah - you pay top buck because it's near the Stratford Festival Theatre. Service was average, room was clean - certainly nothing exceptional here - bed was HARD and who was the designer who thought that two 12 inch square pillows would offer anyone a good sleep? Who is the manager of this place? Because they need to take a HOSPITALITY course!
We love staying at The Arden Park Hotel Best Western in Stratford, Ontario. Always spotless, always great service. We would recommend this hotel to anyone. It is located close to the shops and restaurants of downtown; within walking distance, in fact.
I was involved in the Welsh Festival, it was held in the hotel, I was one of the vendors for the market for the weekend. I was originally disappointed driving up to the hotel....it was more hotel not the inn that I was looking for. My opinion changed as we entered the space and we started greeting the staff as well as the quaint sitting area with the fireplace. The gardens were nice with silk urns to add to the decor. Our rooms were spacious and well presented.Next time we would stay in a suite , they were very nice. I would have a pic showing the choice. The festival was three days, our stay was two nights and most of our of meals were in the dinning room. The food was excellent!
Room was clean, server at bar was very nice. Restaurant staff very helpful. The ballroom for the sessions was spacious and the sound system worked well. Nice to have the coffee machine in the lobby and it even tasted like coffee.
The manager tried to tell me and my son's friends that they could not "jump" I'm the pool. When I asked where it said that was a rule he went and printed off a fake sign and taped it on the wall. Our ho key spent alot of money to stay here and we will move our business elsewhere next time.
The helpful staff and the pleasant environment made this a very special place for our meeting (the OGGA). i would not hesitate to recommend it. The bed was a bid hard for me, but that is a personal thing.
Great , comfortable hotel . Food very good ! Easy to get to from Windsor area . Easy check in & check out . Lounge area very comfortable . Staff efficiently took care of any concerns . Conference room comfortable .
All of the food that we ordered was served was cold, not hot as it should have been. The food service was extremely slow. The room that we had was excellent. We were upgraded (we have Best Western Rewards) because the hotel was full.
Very friendly staff that can't do enough for you. Dining room staff are very responsive to needs and requests. Updates in the hotel make it a more modern place to stay. Late check in is no problem at all.
Had to go to a wedding and this was where we stayed. This is a great place to place your head for the night. It's right in the heart of the city and close to everything. Walking is easy in this beautiful city.
I had the pleasure of staying at the Arden Park for two nights. Very comfortable beds, well appointed rooms, quiet. Staff was amazing. Hotel lounge was very pleasant. I would highly recommend this location if you are in the area!
We checked in very late and was only there for the one evening, but the rooms were very comfortable and clean (recently renovated), the weekend night audit women was very accommodating and I was overall impressed with the hotel. I would definately recommend it to friends or family.
We have been going to The Arden Park for at least 10 years now for the Hotlead convention. The rooms are ok, although they seem nicer in the west wing. There are a fewf complaints to go along with the good aspects. Firstly, every year for our convention, which is in March, the bar runs out of draft beer on either the Friday night or sometime Saturday afternoon. The hotel should know that 300-400 men in are descending on their hotel, and perhaps they might like a beer. You would think running out one year, they would not make the same mistake the next, yet every year its the same. This year they ran out of Okanagan by Saturday afternoon. Its just silly that they don't plan for this when they know from years past how many people on average come. Secondly, service in the restaurant is painfully slow. It can take far to long to get your dinner. It always seems like there is an adequate number of wait staff, so the problem would appear to be in the kitchen. This year our group of 8 people ate dinners and breakfasts at Romeo's next door. It was faster and I dare say the food was much better prepared. Lastly, our room this year was not cleaned up to the standard we are used too at this hotel. I noticed a sticky stain on the night table between the beds, obviously there from someone spilling a coffee. This sticky mess stayed there for the entire time we were there. Hardly reassuring. I would say that since the change in ownership, or affiliation, things have slipped somewhat, though surprisingly the price hasnt gone down.
Michael was very polite, warm and welcoming. He explained everything we needed to know. His relaxing attitude made us feel right at home. The room attendant (s) met all our needs. A couple of times we ordered takeout from the downstairs restaurant, and the food was delicious!
Very very nice rooms at a great price point...very large with sitting area and a beautiful done bathroom with a very large tub. Check in was fast and friendly also has a indoor pool for all yous with young kids
Stayed here for two nights for business and was very impressed. Rooms were very spacious, clean and modern. Bathrooms quite large and clean as well. Great selection of toiletries so if you forget cream or mouthwash you're ok! Everything was cleaned perfectly when I returned to my room for the second night. Great onsite restaurant with lovely bar. Ample parking and location is near many things including restaurants and a Walmart nearby! Great, friendly staff regardless if it's 7am or 10pm!
this is a fantastic hotel and a great place to stay. the staff are great to deal with and if you have an issue are quick to resolve it. the restaurant is very good and their daily soups are excellent!
Over run with Kids so not much fun, not the Hotels fault of course but the PARENTS who let their young kids run the hall, call rooms, bang on doors, and take over hot tub and pool, next time will ask to be put on a floor without groups. Nice room, coffee in lobby nice, would recommend as it is close to downtown, just not happy after calling desk at midnight and asking someone to come up and tell the parents of the wild kids who were now partying with doors open to please be quieter and no one came...
We liked staying here. Easy check in. Rooms were very spacious modern and clean. Enjoyed the close proximity to the Festival theater. Reasonable cist for what you get. We would stsy h3re again and recommend this property.
Really nice hotel. Well situated close to downtown. The staff were great and very friendly. The room was comfortable and very clean. Stopped for a drink in the bar, fast and friendly service. Would highly recommend to anyone visiting the area.
My family and I come here every year for a holiday brunch. It's a good spot to meet when everyone is coming from different places. Each year we rent out a private room and we enjoy their Sunday brunch. Brunch includes fruits, salad, fresh waffles, pancakes, an omelette station, scrambled eggs, bacon, sausage, pigs tail. They also have a roast beef station with all the fixings and a dessert table. We are satisfied with the food and service each year.
Needed a room for the night unexpectedly and how fortunate this hotel was recommended to me. The front desk staff were polite and very obliging, providing directions and arranging for a comfortable room. Enjoyed a tasty dinner in the hotel restaurant, complete with hot homemade soup and the daily special, all were nicely presented and well prepared. Enjoyed the rice pudding for dessert and it was delicious. Breakfast was quick and delicious, and an excellent way to start a busy morning. Would return again if in the area, and have recommended to colleagues.
We were attending a wedding Saturday and had requested a early check in if possible which they had ready when we arrived. The rooms are very nice and clean. Receptionist was helpful with check in and check out. We had breakfast there on Sunday morning service was excellent along with the breakfast. I would highly recommend this hotel.
Lovely hotel, not fancy but well maintained and extremely comfortable. All the appointments are well done and feels like a much more expensive hotel. The location is a 5 minute walk from the Festival Theatre, left our car parked at the hotel and walked, so no hassle finding a parking spot. We will return next year.
I have stayed here before, and always had a good experience, however this time was different. It did not look as if the room had been cleaned properly. Around the sink had not been wiped, and I doubt if the sheets were changed as I found an earring in the bed. Someone needs to double check that the basics are being taken care of at this level of hotel.
Typical chain hotel, clean and well maintained, no surprises. Great location if you are in Stratford for the festival. Within walking distance to the Festival Theatre. One disappointment, sat at the bar, one server walked in, got drinks and left, said nothing to me.....
We were headed for two presentation at Stratford's end of season plays when we found this location. Easy to find with an on property restaurant which was great after a long day's journey and a swimming right across from the elevator. Clean and comfortable rooms. No complimentary breakfast but delicious options. Parking was a bit of an issue as there was a Friday night local women's celebration in competition for space. Walking distance through a park to the Festival Theater was a plus.
Great location, clean updated facilities, congenial, helpful staff, free parking, but disappointed that there is no breakfast included for $212.00 one-night charge as at other Best Western locations. Frustrated I was not able to use Air Miles points (couldn't wait on the phone for 2 days awaiting Air Miles service) but otherwise a very good stay.
Very nice and reasonable hotel. Staff friendly and always looking to help. Breakfast waitstaff especially cheerful. close to the downtown and all areas of interest in Stratford.. In house restaurant is ok too...
This is the third time we have stayed at this hotel. It is newly renovated and just lovely. The food in the dining room is excellent and the Sunday brunch is one of the best! We've already booked for next year!
Stayed here prior to it becoming a Best Western. So glad to see it hasn't changed. Everything - rooms, staff, reasonably-priced breakfast, pool - are still wonderful. As there were three of us, we upgraded to a suite which was provided more room and privacy, well worth the extra $30 (we were only staying one night). It is a bit of a walk to town, but only a few minutes stroll to the Festival theatre, where we were seeing play. Will definitely stay again.
My husband and I stayed for a special three day break in Stratford, and we were completely wowed by our newly updated king suite and the general location of The Arden Park Hotel. The living room, bathroom and bedroom were very nicely decorated and modern. The coffee machine, fridge and microwave were very useful. Best feature? The hotel is dog friendly which is very refreshing in this day and age. Our suite was on the second floor next to the back stairs which led to the parking lot. This was very useful for taking our dog for his bathroom break, and not having to go in the elevator and through the front reception. We are very much looking forward to visiting again soon. Bravo!
Excellent room with king bed and lots of pillows. Very comfortable and clean. Bathroom has deep tub and rainfall shower head which felt great after a long days work. Nice sitting area with sofa and table and chairs Friendly check in I would highly recommend a stay here
We booked last minute to make a short getaway out of plans for an afternoon show on Saturday. This hotel did nothing but impress us. The lobby, pool area, restaurant and hallways are all modern and clean. The room- we booked the King suite - was spacious and recently updated. The pull out couch - brand new - was perfectly sized for our nine and eleven year old to sleep together. The bathroom is huge! Jet tub and double granite sinks, heat lamp, and upscale decor bring it together. We really enjoyed the bed as well-very comfortable mattress. The thermostat works well and the air conditioner is rather quiet, not like some other places we have stayed! Only thing I might suggest for improvement is to have the option to request firm pillows, as we found the pillows a bit soft. Great experience overall.
The Arden Park Hotel is a very comfortable hotel with very nice staff. It has everything you could want at an affordable price. It is within walking distance of the Festival Theatre and easy driving distance of the other theatres. It is also close to the park at the river. It was a very nice stay.
I found The Arden Park Hotel to be very comfortable. My guest room was a quiet room. The hotel has very professional staff in reception and the restaurant. The menu was very good at the restaurant and lounge.
I've stayed here on several occasions and it's always been a great experience. Hotel is modern, clean and quiet. Food in the restaurant is exceptional. Location is great with a walk downtown and to the theaters doable if you like to trek.
We have been coming to this hotel for a conference in May for about 5 years now. The rooms have always been clean, and well kept. The elevators are slow for the amount of people in the conference, but patience is a virtue. The conference rooms are large enough for our needs. The restaurant has good food and service and is a good value for your money.
We love it here. So clean and friendly. Plus pool and hot tub is fun. The room was very well appointed and maintained so well. By cheerful staff. Desk staff was always cheerful. Has become our "go to" place.
Clean rooms, spacious upgraded bathrooms and friendly service. What more is there to ask for? We enjoyed our stay and we will be back. Ideal location to the Festival theater. Definitely within walking distance.
Desk was very helpful, the suites were large, clean, well-appointed, and very reasonable. Quiet and very close to the Festival Theatre. A little ways from downtown so we drove and parked there. We will definitely stay here again!
Overall the experience was excellent as always! Very clean atmosphere, rooms are fantastic. Restaurant is 90% excellent food. Lounge & Bar is GREAT! Stratford has always captured a huge part of my heart due to the Hotel and the ongoing Theatres.
This hotel has been purchased by the Best Western Plus chain and has been recently renovated. The rooms are comfortable, the location is great for walking to the theatre (10 minute walk at most) and the staff is very friendly. They have a large restaurant on site and a bar area. You can eat in the bar area if the dining room is full.
Efficient desk, clean room, quiet, close to the Festival Theater. I usually stay in a B&B or an inn when traveling to Stratford, but I enjoyed this stay. Close (15-20 minute walk) to downtown. Didn't eat there, but the restaurant had a decent crowd.
We normally stay at B & B's when visiting Stratford, but this time decided to try a hotel. The hotel is walking distance (10 minutes) from the Festival Theatre. We were pleasantly surprised....our room was spacious and meticulously clean. Even the television remote control was sanitized and in a sanitized bag !!! Impressive! The bed/pillows were extremely comfortable and the towels were new and fluffy!!! The room was equipped with a bar fridge and a Keurig coffee maker! There was complimentary coffee available in the lobby, as well. We had breakfast in the hotel coffee shop, and the service and food was very good!
My husband and I went to Stratford to see MacBeth and were looking for a clean, well maintained hotel that was within walking distance of the theatre. This hotel was one of the closet ones, so we took a chance and were not disappointed with our choice. We had a king suite. The room was clean, well lit, and very spacious. There was a small bistro table for two, a desk, a sitting area with a large sofabed, tv & 3 chairs with foot rests, a large counter with a full length mirror, a mini fridge, a microwave and a Keurig machine, a bathroom with a separate shower and jacuzzi tub, and the separate bedroom with a dresser, night tables, tv and a bench. Although the hotel was fully booked, our room was pretty quiet. The main dining room was full, so we ate dinner in the lounge. They were short staffed as they had an unexpected bus tour, but they pulled together to take care of everyone. Shout out to Curtis, who not only maned the bar, but served all the lounge tables. Despite the craziness he was professional, polite, and quite funny. So much so that we stopped back in for an after theatre coffee & slice of pie before heading to our room. Just as with dinner, Curtis was in tune with everyone. A couple at the bar was asking about the wineries in the area and Curtis had great insights and ideas. They were so good, the influenced us to stay in the area an extra day to check them out! If you are going to Stratford and need a clean, welcoming place to stay that's reasonably priced and filled with friendly staff, then this is the place to stay! I know I will be back for sure!
We were travelling with our dog and chose to stay here as the hotel is pet friendly. This is a clean, comfortable, well appointed hotel. Our room was very spacious.. nicely furnished with comfortable beds and pillows and nice bed linen. There was a fridge but no microwave. The bathroom was also a good size... immaculately clean and with modern fixtures. Good shower. The staff were very pleasant and welcoming. The hotel is within walking distance to downtown area and the Festival theatre. There are also some restaurants and shops close by. The hotel does not have rooms on the ground floor so for those travelling with pets it means staying on upper levels and having to take elevator or stairs to take pet in and out. There is ample grassy space around the hotel for dogs. There is a surcharge for pets. I would definitely recommend this hotel.
We had lunch which was marred by the worst Reuben sandwich I have ever tasted...soggy soft pretzel bun, couldn't taste the sauerkraut. A far cry from Switzer's classic. On the other hand, the room was great and the restaurant service was good.
If you're going to stay overnight or for a few days in Stratford, this is definitely the hotel to choose. All of the staff are very polite and make sure you have what you need. Our room was amazing. It had a fireplace and deep soaking tub. The hotel is very beautifully decorated. We are definitely staying here every time we come. It's also close to many of the theatres, restaurants, and some shopping.
This was my first ever trip to Stratford and we were only booked in for one night. From the moment we arrived, we were greeted by super friendly Danielle at the front desk who also happened to be the one that took my reservation the week prior and remembered me right away. The room we had was very modern and clean. At first glance from the outside, the hotel doesn't look like much but it's a different story inside. The room was large and spacious and the beds were so amazing and comfortable. We slept like babies! We also had an opportunity to have dinner at the hotels restaurant which was very busy with pre-theatre diners. There wasn't an empty table in the whole place. The food was surprisingly good although our server could have been a but friendlier. All in all, I really loved this hotel and definitely plan to go back again. It's perfectly located just minutes from the Festival Theatre and the shops/restaurants downtown. The staff were friendly and the rooms were very nice and comfortable. I would definitely recommend this hotel to anyone planning on visiting Stratford.
When we stay in Stratford we have always stayed at the Arden. Now that it is a Best Western it still doesn't disappoint. The location is great. If it hadn't rained we would have parked the car and walked everywhere until we checked out. It's our only choice.
Location is important for the festival but when you combine it with the caring staff at BW Stratford you have to enjoy the experience. We have stayed with BW the past two years and look forward to more visits to Stratford.
We stayed for a single night at the Arden Park and just wish we could have stayed longer just to enjoy the hotel and surrounding area. ALL of the staff here are warm and friendly, like they are truly enjoying their job! The hotel is beautiful, very modern and the room itself was very very clean with more than a few steps above furnishings, decor and amenities. We didn't have dinner at the hotel but did hear that the food was very good. We had breakfast though and it was delicious, very well done AND reasonably priced. The pool area looked very nice, again clean and crystal clear water. Just a lovely 6 or 7 minute walk to the Festival Theatre this one is at the top our list for future visits!
We thoroughly enjoyed our stay at this property. It was close enough to downtown to make for a short drive to shopping and restaurants, but also extremely close to the Festival Theatre which made for an easy walk to and from.
The staff was friendly. The room was large and spotless. Hotel is quiet and conveniently located near the Festival Theater, easy walking distance. Had breakfast there and enough in their breakfast bar to have a filling meal. Didn't have time for the pool, but looked nice.
This Best Western is comfortable and convenient to the Festival Theater. One can walk to the theater and also enjoy the gift shop and beautiful gardens on the Shakespeare Festival grounds. The restaurant serves a variety of tasty foods and the bar is a fine spot for drinks pre- or post-show. There is a pool and a fitness room. We booked a suite which we loved. This is a fine hotel for enjoying a visit to the Shakespeare Festival in Stratford.
We have stayed here several years when attending the Stratford Festival and the hotel is the best it has ever been. The extension of checkout to cover some car problems was appreciated. We will be back again next year.
Wonderful hotel, delicious food, great prices. Our trip to the Stratford Festival to see three plays was lovely due in large part tto the Arden Hotel. We will be back and would definitely recommend this hotel in Stratford.
An easy walk to the Festival Theatre but you need transportation to go to downtown area. Rooms are large and clean, ample parking and a nice indoor pool. Had dinner in the restaurant and the food and service was very good.
Stayed one night in Stratford to see a matinee and an evening theater performance. Hotel is within 1-2 Km of the theaters and the downtown area. Rooms were very large, parking is very accessible. Restaurant and lounge in the hotel
Great place to use as a base for touring the area and enjoying plays at the four theaters. Close enough to the Festival to walk. Nice restaurant with average prices. Great service at check-in. Safe area to walk around. Pool is an extra amenity. Large rooms. Especially love the king room with the sofa. Very comfortable for resting and relaxing. Will return the next time we come to the theater.
The hotel was great as was staff! Very helpful and accommodating! The bartender/ waiter at the hotel ,after seeing a performance of "As You Like It", made a great evening even better! We will definitely stay there again! Already booked for October!!
Stayed one night for a wedding. Hotel is clean and spacious and has tons of parking. You are a five minute walk to the Festival Theatre and Avon River. We did have to change rooms as our first room overlooked the air conditioner and we did not like that. They changed our room no problem. Rooms were spacious, the bed was very comfortable and had a mini fridge. Everything was clean as well. We did not eat there but ate breakfast next door at Romeo's which was fantastic but prices in the restaurant looked reasonable. Walking to downtown will take about 10-15 minutes but it is on the same street so it's easy. Overall, this was a nice place to be.
This was a conveniently located, well appointed place to stay while visiting Stratford for a visit to the Theatre. The staff was very friendly and accommodating. The pool was warm and the hot tub was really hot :) The bed was very comfortable, and while we stayed in a suit, the whole hotel seemed very nice.
Very nice spacious rooms. Nice luxuries in bathroom like soaker tubs, rainfall shower, heat lamp to dry off under. Staff were very extremely friendly, and helpful. Great restaurant and lounge! Close to everything in town!
The Arden Park is located very close to the Shakespeare Festival Theater and the park along the river. Parking is free and you can walk to the theater. We found the breakfast reasonably priced for a hotel.
Spacious room, all amenities, even an indoor pool you can swim in. Close to a number of restaurants. Seven minutes walk to the festival theatre. Bike right out of the parking lot to the river trail. An excellent stay.
We stayed here 16 years ago and we thought it was nice then. It is a much bigger place now. The pool has not changed but it was and still is a good hotel pool. The restaurant was OK with wonderful ravioli but terrible calamari. Our room was exceptional for the price. It was a one bedroom suite with king size bed and a large sitting room plus kitchenette. The bathroom was massive. Unfortunately, there was some problem with water leakage onto the floor around the toilet. They "fixed" it once but it was back on the next day. However, after the second fix, the floor stayed dry. The staff were very helpful and responsive to our concerns about the bathroom and we did get a follow-up call after the second fix to make sure that all had been satisfactorily dealt with. We like to walk and this is a great location to walk to the Festival theatre in about 10 minutes. The Avon theatre downtown is a delightful 30 minute walk along the water. Good location. Great room. Good service.
The BW Arden Park is conveniently located within a 5 minute walk from the Festival Theatre and the river. On a nice day the downtown and the other theatres are well within walking distance. The hotel is very modern and quite spacious. It is the pleasant and caring staff which sets this hotel apart.
The Arden Park Best Western has a super location; friendly, helpful staff; and is a nice, clean hotel. It's very convenient to the Festival Theatre and walking distance from the other venues. The breakfast is mediocre, but the hotel itself is great.
Service was very good. Room was nice and big. Bedsheets were ripped in two places, a small one under a pillow and another small one on the cover. Coffee was weak and tea was just Red Rose. Bathroom was clean, however the shower head was full of deposit. Wifi was ok, though sometimes it took some time before connecting. Location is good and we walked to all theatres, cafes and restaurants. It could be so much better with so little effort. Maybe they could learn from other chain hotels.
Very Large rooms in a full service hotel. Service was very good. Indoor pool, lots of parking, and a restaurant. By far these are the nicest accommodations in Stratford. Close to downtown, and some people even walk to the Festival Theatre.
This is a very nice hotel with more room and modern features when coming to Stratford. The location is very close to the the Festival Theatre which is only a 10 to 15 minute walk from the hotel So if all of your plays are at Festival then this is a good location. It is also away from downtown area but close enough to walk in 25 minutes. Heading East there is the commerce part of town which offers more chain style restaurants that many people don't even venture toward so you can save a few bucks and avoid long waits between plays.
Enjoyed the stellar service, ease of check in, cleanliness of suite, pleasant interactions with staff, loved the coffee and real cream available in lobby and the central location to downtown Stratford.
Hotel is excellently situated for the Stratford Festival Theatre, and it is quiet, clean, comfortable. No problems whatever. We were there to go to six play performances in three days, so the amenities of the hotel (pool, dining room) weren't used.
This hotel doesn't look like much from the outside but inside it is nicely decorated with good amenities. The king room was very spacious and beautifully decorated. The bathroom was clean and very large with a deep soaker tub. It was a quick 10 minute walk to the Stratford Festival Theatre. The breakfast in the on site restaurant was good but you may also want to try the cafe next door for great food and wider menu options.
We were very satisfied with our stay at the Arden Park a hotel we moved to after staying at some lesser places in the past years. The room was clean and well-appointed and the bathroom spacious and clean with plenty of towels and a large vanity area. We had breakfast, lunch and dinner in the restaurant and were pleased with our choices. Servings were plentiful and tasty and the wait-staff friendly and helpful. It was great to have just a short walk to the Festival Theatre. The overall ambiance at the Arden Park helped to make this a very successful Stratford outing. We will definitely return.
Hotel was great and close to downtown Stratford and Festival Theatre. Check in/Check out staff very friendly and helpful. We had an unappetizing dinner at the hotel restaurant and the server was rude and accused us of bringing flies in with us and told us we should take them away with us when we leave. We got limp wet old lettuce and when we mentioned this to the server, she rolled her eyes and took the uneaten salad away without an apology or offer to replace the salad. The room was quiet and clean and the beds were very comfortable. Bathroom was spacious. Great to have a bar fridge with a freezer included with the room and a beverage machine in the lobby for free hot drinks.
The Arden Park is the best hotel in Stratford. You are treated like an honored guest in their home. The staff are on their toes, well trained, friendly and knowledgeable. We already have reservations for next August, our 17th year of staying in the Hotel. We look forward with pleasure our next visit, and relish all of our past visits.
A cut above, from the front desk to our room to the dining room. Our first visit to Stratford began with free parking followed by a very helpful front desk; these people know their town and will eagerly share detailed info on dining, theater, etc. Our room was all we hoped it would be... spacious and clean, well appointed, quiet. No free breakfast here but really, who cares? The dining room had a very good - and - very reasonably priced breakfast menu but the most pleasant surprise was the All Star duo of servers, Deb & Nora. These ladies were THE friendliest, most efficient breakfast team...superb! The hotel is an easy, short walk to the Festival Theater and is for us, a walkable (but not short) distance to the city center where most shops & restaurants are, however, we chose to drive to downtown because of a bum knee; it's just a few minutes and we had no trouble finding parking. No hesitation.. we'd stay here again!
Apparently this hotel bought into the Best Western chain and had a huge renovation which was finished about 18 months ago. Previously we would have passed on staying here (old and horrible staff), but took a chance and were very pleasantly surprised. We had to wait a while before someone checked us in, but eventually we were given keys to a huge, excellent room with 2 queen beds and a large updated bathroom with good toiletries. Very comfy bed and pillows - all very clean, so thanks Housekeeping. Had dinner in the Lounge/bar area. Service was good, but being Sunday night there was no menu, just the choice of a buffet (very good) plus fish or chicken. Unfortunately it wasn't explained that we could have had either the buffet or either the fish/chicken. So we ended up with both salad bar and a full plate of fish and vegetables. Lots of food, but it was all very good and for an excellent price. We had breakfast in the dining room (good choices) and our server was delightful; nothing was too much trouble. On check-out the front desk clerk was very pleasant, professional and chatty. Even said she hoped to see us back again. Didn't get her name, but you guys need more like that woman as she made us feel appreciated! All in all, a great stay.
I have not stayed in a Best Western since I was a child. What a pleasant surprise! The hotel was well-appointed, clean and modern. The beds were very comfortable, and the showers had good pressure. The location was a bit beyond the Festival theater, but still very walkable. Planning on switching my fall accommodations here after this experience.
Another exceptional experience at a Best Western property! From the moment you check in with reception to the final drop-off of keys at the end of your stay, it's a pleasant experience. We've stayed at many other first-class hotels, but they don't compare with the overall experience, and exceptional value, we always have at Best Western
I recently spent the night here with my two adult sisters. We had a queen suite with two double beds,tv and desk in the bedroom, and a double sofa bed, sofa and second tv in the sitting room. There was a coffee maker, sink and small frig. The decor was fresh and modern looking. The bathroom had a jetted tub and a walk in shower, which was perfect for one of my sisters with limited mobility. I was quite please with the accommodations.
The Arden Park Hotel is a short walk to the Festival Theatre. Our room was lovely. The hotel has a pool and fitness facility. Staff was very helpful. The meals served in the restaurant were reasonably priced.
We stay here every year when we visit Stratford. The rooms are great, the available high-speed internet works perfectly, and we enjoy the pool and restaurant. All members of staff are always pleasant and helpful.
Excellent hotel, excellent room, parking was convenient, close to many shops and restaurants. Always stay here if I can. Upgraded rooms and a nice pool and hottub. even with a big wedding on site, the hotel was quiet and uncrowded.
The last time I stayed here, the hotel was dated and looked worn. Well......NOT ANYMORE! The hotel has been renovated and it looks awesome. The front desk staff were helpful and courteous (no problems on check-in or check-out). The room was nicely appointed, with an excellent temperature. The Keurig was a nice touch, with complimentary coffee and hot chocolate (also in the main lobby). The bathroom was spacious and nicely tiled. It looked fresh and inviting. The bed was very, very comfortable. Best night sleep in a long time, in a hotel! My daughter noted that the remote had been sanitized (much appreciated!) Congratulations, Arden Park! I love the re-do and I know I will return in the near future. Well done!
We first stayed at the Arden Park a couple of decades ago when it first opened. We later opted for hotels closer to the center of town but returned to the Arden Park this year because my wife has had some mobility issues so avoiding stairs and having a restaurant on site for breakfast were important. That said, our room was spacious and the breakfasts were good quality. The hotel is also close to the Festival Theatre, though a little far from the other performance spaces
The perfect choice for anyone visiting the Stratford Shakespeare Festival, this hotel has all one needs for a comfortable and relaxing stay. Restaurant service is excellent; rooms are nicely appointed; theatres and shopping a short walk away.
We enjoyed a one night stay here. The hotel has been renovated since our last visit and looks great. Our room was lovely, roomy and the bed was super comfortable. A Keurig machine in the room was a wonderful addition. Staff were warm, friendly and kind. Quick and easy check-in and check-out. Will return again for sure as it is so close to the Festival Theatre.
Initially, I was disappointed that we had left our reservation requests too late to book a recommended Inn. However, we were very happy with the Best Western Plus The Arden Park Hotel. Right from the welcoming by the young lady at the reception desk, everything was perfect - our clean, spacious room and bathroom, the beautiful pool which we swam in every morning, and the healthy choices on their menu in the restaurant. Although breakfast is not included in the room rate, the menu was reasonably priced. We had requested a quiet room, and that was what we got. The walking distances to all the theatres and shops were no more than twenty minutes. We have stayed in many Best Western Plus accommodations all over Canada, and have been completely satisfied. We will be back!
We've stayed at other hotels in the area but this is by far the best one for the value. Brand new rooms, excellent staff (including house keeping) within walking distance of theaters. Its a bit pricey even for high season but definitely worth it.
The Sunday prime rib dinner is superb and comes with salad bar, desert bar and tea/coffee for a reasonable price. The also have a chicken and fish dinner as well. But the prime rib was to die for and the waitress was excellent.
The newly renovated rooms at the hotel are tastefully decorated; service was impeccable, bathroom was beautifully appointed as was the entire room. The location is within walking distance to the Festival Theatre in Stratford. The hotel features a very nice restaurant as well. Although I didn't use the fitness center/pool area, there is one conveniently located on the first floor. Parking is available and complimentary on both sides of the property.
This was a great hotel for a busy Convention. The rooms were clean, the food was good and the food at the banquet was wonderful. Breakfasts were good as well. The only issue is that the service at breakfast could have been a bit better. Otherwise wonderful.
We have stayed here over the years but not recently. We were pleased with the reception and room. Room is spacious. 2 beds for 2 sharing room. The fridge makes it possible to buy or bring food for eating in. Room clean. A 5 minute walk to festival theatre or 15-20 minutes gets you the other theatres or restaurants Sampsonite factory also close.
We were very pleased with our stay at this hotel. Pluses +++++ 1. Great location within walking distance of Stratford Festival shows. If you only want a walk under 5 minutes, drive to the next block west of the hotel along Ontario Street. Turn right and the road leads into the park next to the theatre. We parked in a small lot (around 15 cars) near the entrance, which gave us a nice exit directly to Romeo Street without going around the circular drive past the theatre. 2. Check in is 3pm, but they allowed us to check in early (12:45 or so), and others were checking in early too. 3. Parking is FREE 4. Room was clean with all the usual amenities. Nice bed, love seat with coffee table, and nice lighting in room, and washroom. 5. We had breakfast in their restaurant. Food & service was good, and reasonably priced. Negative - 1. Our room had no view - a/c fans, and walls. - NO BIG DEAL for us
The hotel is located close to the festival theatre, but that's about the only thing that is impressive about this hotel. The shower had very low water pressure, and the air conditioning unit is loud. It's a clean hotel, with comfortable beds but i think i'll try a bed and breakfast next time.
Overall a great hotel with a very nice pool. Spacious. Good service. Located right near the theatres in Stratford. The room was not lacking in anything and very fresh, with a spotless bathroom. Of course, it's a bit pricey, being in Stratford: they know they can charge more.
The Best Western Plus is the way to go. Very convenient to the theater events. Staff very helpful at the front desk and Siloh at breakfast was very pleasant. Reasonably priced breakfast, clean rooms and pool and helpful staff- what more could you ask for?
Lovely room. Very clean and comfortable. Walking distance to theatres and restaurants. Very accommodating as far as theater schedules allowing us to check in early and to store our luggage after checkout so we could go to the matinee.
We stayed two nights here recently to take in some theatre at the Stratford Festival. There aren't many options for hotels in town (mostly B&B's) and we chose this one because of its proximity to the theatre and we've driven past it a few times and it looked nice. I know it's certainly a busy place in the summer. This place really surpassed our expectations by a large margin. I don't typically stay at Best Western's and so I wasn't really sure what to expect, even with the 'Plus' category added to the brand. Our stay was practically perfect. Every staff member we encountered were friendly and accommodating, from check-in to the restaurant to housekeeping. Our room was very large, despite I believe just being booked as a normal room. It had two beds (advertised as queen size but I felt a bit smaller than that?) as well as a large entranceway and desk as well as two chairs. I'm fairly this is a standard size room and it's large in comparison to many other places I've stayed recently. The bathroom was also huge including a very much appreciated soaker tub. Amenities were standard in the room and the AC worked well on the hot summer day. As for other things worth mentioning about the hotel - the restaurant was good to eat in and always busy. We had the breakfast buffet (a steal at $10) and dinner one evening at the hotel with lovely salads that weren't that expensive either. The pool was on the smaller size but still nice, including a small exercise room and a hot tub. The hours were a bit short, closing at 10pm which sadly prohibited a soak after the theatre. Free computers with wifi were available in the lobby as well with a printer if needed. This theatre is very close to the Festival Theatre in Stratford, under 10 minutes walking and probably around 25 minutes to downtown and the other theatres. Free parking was also available. All in all, this was a really great choice for our theatre time in the town. It was close the main theatre and had lots of amenities for our stay. This is an excellent choice in town but it's busy and you'll likely have to book early.
We stayed for one night at the Best Western Plus in Stratford and we found that the hotel provided for a super nights sleep for an affordable price with a location close to all the theatres in Stratford. The beds were super comfortable and the entire family had a great sleep. We will definitely be back.
Spent two nights here as part of a group attending a family reunion. The hotel is modern, spotless, and although a 20 min walk to town, it is only a 10 min walk to the Festival Theatre. Our king suite was large with two TV's, a whirlpool tub and separate shower. Although breakfast was not included, the buffet was $10.99 per person or you could order a la carte.
Clean and comfortable, easy to park and in a good location. Staff are knowledgable about the theatres and eager to assist with a visit to Stratford. Room 501 had a bad smell so we had to relocate but this was no problem. A bit of a walk to the Avon theatre but there is ample parking if you need to drive there. Decent breakfast at value pricing.
We stayed at the Arden Park Hotel, now Best Western Plus for 2 nights in July of 2016. Check-in was quick and easy, and they had a room for us even though we were early. The room was quite spacious and appears to have been redone since the last time we stayed here a few years ago. Large bathroom, super deep soaker tub that I very much enjoyed, seating area, desk, TV, cable… basically everything you could need. There is a Keurig coffee maker and fridge in the room, as well as coffee in the lobby. My only complaint is that the room smelled like fritos. Which was odd. Possible coming from the A/C. Wasn't enough to bother us for more than a moment upon entering. There is enough parking, although after the late shows you may be around the back of the building as the closer spots are taken. Slightly outside of town, yet super close to the Festival Theatre, the Arden continues to be our favorite place to stay in Stratford, and may even have improved under the new management.
A fine location and outstanding value for your money. The quality of the hotel, staff, and the room meet all of our needs.The towels and products in the bath room were top of the line. The front desk representives went out of their way to provide every assistance needed. Highly recommend.
The hotel was excellent in every way; service, food and proximity to the Stratford theaters. In particular, the Festival Theater was only minutes away and graced by the beauty of the River Avon's tranquil setting, a good apres theater respite.
The hotel is within walking distance of the Festival theater and a few minutes drive into downtown. The hotel has been recently renovated and the rooms (we had two) are beautiful and modern. The bathrooms are spacious and beautiful, but the shower is not strong enough for my liking. The front desk staff and our waitress at breakfast were so friendly and clearly took pride in their work. The only reason this is not a five star rating is the very small fitness center and weak shower. I look forward to staying here again!
We selected this hotel because of its location near the Stratford Festival theatre - only a few minutes walk. The room had a fridge and coffee maker. Swimming pool is small, with no amenities at the pool shower, but the room was clean and comfortable. They took a credit card imprint for "amenities", which they clearly said would be deleted on check out if there were no charges. We incurred no extra charges, but $100 still appeared on our card. Supposedly this will be deleted after a few days, but this was not what they initially told us. Where did they get the amount of $100, and why not be up front about it being charged? This left us with a distinctly negative impression of the hotel.
Something of an anomaly in a resort town known for its intimate bed-and-breakfast offerings, this five-story, full-service hotel provides excellent value for travellers seeking more conventional accommodations. Its central location offers easy access to the Festival Theatre and the other tourist sites that attract visitors in droves, especially during the summer months. Check-in and out is efficiently managed in the light-filled atrium on the main floor, off of which a lap pool and small gym provide appropriate facilities for those seeking exercise during their stay. Rooms are spacious and well equipped, with Keurig coffee and tea set-ups, mini-fridges, and large screen television expanding the usual amenities--down-topped beds, fast wireless connections and, in some rooms, whirlpool soaker tubs. While breakfast costs extra, it is both substantial and inexpensive, served from 7:30-11:30 in a large, bright dining-room that also offers a tasty set menu at dinner, as well as economical lunch-time fare. Coffee is available in the lobby all day, along with maps, tourist information and computer work-stations. Service is uniformly professional, with the courteous staff actually seeming to take pride in their facility and its environs. All in all, this Best Western offers first-rate service and accommodation that makes it a winner. One small word of caution; because the hotel is so popular, the parking lot often fills up early. It's best not to check-in late.
The rooms are beautiful at the Arden Park , so well appointed and attended to - love a clean place to stay. We ate in the restaurant and they were able to accommodate us in a great time considering we were going to theatre and had not made reservations. The service was terrific and we had a male server who had so much to share about Stratford and the theatre experience that it added to our dining experience. Thank you so much.
We spent one night and used TripAdvisor's rating when we chose this hotel. It's about a mile from downtown/Avon theater. We chose to drive to the theater, but a walk would be doable. Our room was large, clean, and quiet. The exterior of the hotel is very well maintained. We even saw an employee deadheading the flowers in the garden! We will definitely stay here again.
went to Stratford to see plays we were late get there and check in was quite quick and very friendly and very knowleaglabe Rooms were clean and easy to find and the pool was very nice to have after a day of traveling It would have been nice to have a few more chose of tv channels parking was easy and very close to all rooms it is close enough to walk on a nice night or day it is close to downtown.it would have been nice to be told that breakfast was not included in the price as most best western is included
Rooms are tastefully decorated, clean and comfortable. Breakfasts and lunch in the restaurant were excellent. Dinner service needs some more experienced staff. Food was always excellent. Walking distance to the Festival Theatre. A great place.
Stayed at this hotel while enjoying a visit to Stratford and the festival Theatre. Reserved a mouth in advance without any trouble. Upon arrival check in was very pleasant and helpful. the room was as expected very clean and comfortable. would stay here again
We really enjoyed our stay at the Arden Park Hotel, even more this year than last when they were in the process of becoming a Best Western Plus hotel. The rooms seemed updated, the bathrooms definitely were. Everything seemed clean, new, and well-provisioned. The only problems were: one outlet that didn't work and the inside of the Keurig coffee machine looked rusted, so we didn't use it and wait staff in lounge and restaurant could use a little more training. Otherwise, a good (though not inexpensive) place to stay for the Stratford Festival and to have a few meals.
The Junior Suite lived up to our expectations. Clean, spacious suite. Friendly staff, great restaurant. Close to Festival Theatre and Dairy Queen lol. It was our first visit to Stratford and our server for breakfast Shilo (apologize if the spelling is incorrect) took a real interest in our daily activities. You have some great ambassadors of Stratford at your hotel. Well done!!! My only suggestion is a magnifying mirror in the suites.
We go to Stratford every year to see a Shakespearean play or two. This is the first time we've stayed overnight. We chose the Best Western and were not disappointed. I wanted to stay longer as the hotel was so nice! We had breakfast in the hotel's restaurant the next morning and it was delicious. The front desk and restaurant staff were all friendly and attentive.
This is the nicest Best Western Plus in which we've ever stayed. The property is immaculate and the rooms are large and well appointed. Large bathroom, fridge, quality furniture, and a sitting area make for a comfortable stay. The breakfast is very good and reasonably priced. You can grab a coffee or tea in the lobby 24 hours a day. You can't beat the location, just a ten minute walk to the Festival Theatre and the lake. The downtown is just 1 kilometre away. -- 3 minute drive or 20 minute walk.
We stayed here overnight after the theatre. The location is walking distance to the Festival Theatre. The rooms are spacious and clean. The front desk staff, specifically Abbie were very attentive and helpful. We ate breakfast at the hotel and the service was efficient - Thank you Nora! We will definitely stay here again.
The hotel staff were excellent. Friendly, professional and accommodating. The rooms were modern and clean and very comfortable. I would highly recommend this hotel. It is a bit of a walk to downtown Stratford - 20 minutes or more. Driving was less than 5 minutes and there is plenty of parking downtown.
nice room, however very concern with room 506 windows shut with duct tape. rude waitress Nora in restaurant, should be fired. banqet staff excellent from the first till the last. front desk staff fantastic big bright parking lot
This is a very good hotel for a Best Western. The room that we stayed in had been updated and was large and functional. The location is close to downtown and the theater is located a short walk behind the building. At around $200/night it wasn't cheap but then again its summer tourist season.
We have been a few times the Arden Park Hotel when visiting Stratford. It probably pales in comparison to the Bruce hotel next door but I imagine most visitors come to Statford for only a few days to see the plays and paying >$500 may be considered "excessive". The Arden is a full fledged hotel with a decent restaurant, swimming pool and a gym (which is admittedly tiny, but functional). The rooms are huge. We had a king sized bed and a 1 room bedroom suite. There is a a small kitchenette area w a sink, microwave, kettle, coffee maker and fridge (no stove in this one and I'm not sure if any rooms have a stove). It is remarkably clean and well kept. We have been to more expensive "fancy" hotels which are run down and not as well maintained as this place. So I admit I am impressed with the upkeep of this hotel. In the lobby there is free coffee/ hot chocolate machine and a newspaper (if you can get there in time...). The restaurant is quite reasonably priced and the wait staff are (usually) fast & friendly. On Sundays, the open up one of the hall rooms for a larger buffet. Considering what they serve (salads/ cold appetizers/ omelette and waffle stations/ bacon piled a foot high/ cakes and pastries etc), the price (I forget but way less than most hotels) was quite reasonable. You won't find valet service (parking in their lots is free) and you have to haul your luggage up yourself (they have carriers and I suppose if you need help, just ask for it) but I think overall it's a pretty nice, well cared for facility, which is about 10-15 walk away from Festival Theater (leave you car at the hotel) and probably 30- 40 min walk into center of Stratford. Definitely recommended.
This is the first time that I have stayed at The Arden Park hotel but I would definitely stay there again. I wish all hotels were like this. The rooms have been recently renovated and they did a great job on them, very stylish and inviting. The bed was very comfortable and sheets and pillows were great as well. Bathroom has plenty of space and very clean . In would definitely stay there again and recommend it to everyone. We didn't eat at the restaurant so /I can not comment on it but the prices looked reasonable.
Chose this hotel because of its location near the theatre. Room was great...king bed, clean, right number of towels. Restaurant was excellent. Called ahead to ask if a reservation was necessary and it was recommended...glad we did as the restaurant filled up quickly. Enjoyed walking from hotel to Festival Theatre for an evening show. Highly recommend it.
Was not excepting much but was very happy with the room. I got a 2 queen bed suite with a pull out in the living room. The is a little kitchenette and the rooms are quite spacious and nicely decorated. The check in was a bit of a wait in line and housekeeping forgot to disengage the deadbolt so our room was unlocked all afternoon. Luckily nothing seems to be missing. Overall clean and comfortable, close to downtown. I would stay here again.
I have stayed here several times before the Arden Park became a Best Western. I stayed in a suite both times and found that it was roomy and comfortable. The pool is a nice addition. It would be great if breakfast could be included. I hope to stay again this summer .
This is more like a Hilton hotel than a brat western. I'm very picky about my beds and this was very comfortable. The room was clean, comfortable and looked newly furnished in a relaxed modern style. My only complaint would be a mirror with a good light source that you can get close to for eye makeup, but i took the shades off a lamp and made it work.
We stayed overnight here, for a wedding early July. We were able to check in a bit early, which was great, as we needed to get ready for the wedding we were attending. Room was large and clean, although the view wasn't fabulous (a view of part of the roof of the hotel, with a beer bottle on it), we didn't book a room in Stratford for a view. Staff was friendly. Our kids loved the pool and hot tub - 2 1/2 hours later, I was able to drag them away! Nice hot chocolate and coffee machine in the lobby as well! Skip making coffee in the room, and get a cup of this - it was great! One small thing - the morning after the wedding, I had a headache and went down to the lobby to see if they had a Tylenol for me to have. It was available for purchase. I have headache medication and home and would not want to purchase a whole other bottle. My fault for thinking that maybe one pill would be complimentary, like how some hotels offer extra toothbrushes or razors if you forget.
We stayed one night while in town to see a play at the Stratford Festival. Friendly staff at check in. Clean, spacious modern room with Keurig coffee maker, fridge, and plenty of storage. Very nice swimming pool, hot tub, and fitness room. Plenty of parking and the Festival Theatre is within walking distance. We were very impressed and plan to stay here again when we return later this season.
We stayed at this hotel to attend Summer Plays in the area. Location is very good and the hotel was very clean, with large, comfortable rooms. Staff was very friendly. Stay was very nice. Just wish it had a free breakfast.
The hotel was very clean and the staff was extremely pleasant. The dinner special was good value and the prime rib was excellent. I would recommend this location for the proximity to shows and downtown Stratford.
Actually it was my 2 brothers that stayed here one time while coming home for the Christmas holidays. But as sisters will do, I checked out their room. It was clean and very comfortable and had a lovely view of the nearby Queen's Park. It was within walking distance of the Festival Theater which I consider a bonus! They stayed for 2 days and enjoyed breakfast each morning on-sight before joining the family get togethers. They said they're meals were delicious and satisfying. They both enjoyed a good night's sleep as the beds were very comfortable. A little pricey but well worth the cost was factoring in the location and over all pleasant stay.
Stayed at the hotel for 1 night, May 7th, 2016. Very nice modern looking rooms, was very comfortable. We had an issue with the guys across the hall, and the hotel staff took all measures to fix the issue. We were eventually moved to another room, just as a precaution since the staff knew it could start up again when the guys returned to their room after their drinking. All in all I would return to this hotel if I was to visit Stratford again.
The hotel has recently become a best western plus and has been improved in every way. The rooms are spacious, clean and comfortable with nice furnishings. The hotel is a 5 to 10 minute stroll to the Festival Theater. Downtown is about 1/2 miles away where the other theaters are located. The dining room serves adequate comfort food at reasonable prices.
My daughter and I stay here regularly on our annual trip to the Festival. It's comfortable and clean and extremely close to the Festival theatre. We often walk the mile through the park to get to the other theatres as well. Feels like our Stratford home away from home.
Our family arrived from multiple points in the US after lengthy travels, on a Friday afternoon for a two night stay. Not only were the two rooms we booked not available at the guaranteed check-in time of 3:00 p.m., the (male) manager on duty had a cocky attitude and was unapologetic in any sense. You can see from the photos that the rooms weren't even close to being ready as evidenced by the housekeepers bags of laundry and garbage when they were still cleaning the rooms late in the afternoon. To make matters worse, when we arrived, a small dog entered one of our rooms with no owner anywhere to be found. He was friendly enough and after we shooed him out of our room we nearly stepped in a log he had laid on the carpet near the elevator. Sadly, someone else wasn't as lucky from another gift he or another dog had left. It was smeared on the carpet (in the opposite hallway) and on the hard surface floor in front of the elevators. Needless to say, the presence of untended dogs and their excrement all over the place did not endear us to this hotel. Aside from the unfriendly and cocky welcome from the manager, the rest of the staff was friendly and helpful. The restaurant is terribly understaffed, expect ridiculously long wait times for less than mediocre food. We sent at least one of our entrees back on the night we had dinner there. Over all, this place seems to be poorly managed, (obviously) filthy, and poorly responsive to guests. We would never consider staying here again, under any circumstances.
Great hotel. Very helpful front desk, well appointed common areas and lots of parking. 10 minute walk to Festival Theatre and park. However, the restaurant was very disappointing. Reservation at 6:00 PM, main course arrives at 7:20, and warm food at best. We had to leave for theatre at 7:30, so no choice but to eat cold food. This followed wrong food being brought to our table at 6:50. It was very busy, but they should have been prepared. Unfortunately the dinner disaster spoiled the dining portion of our stay.
The room and the bathroom were large and very clean. Towels were top notch. The lobby and restaurant were clean and bright and the staff was attentive. The free Wi-Fi worked great. It was an easy and quick drive to the theaters and downtown.
Rented a King Suite, the room is "dated".. needs to be redone. Not sure when it was last "updated" but it is looking very tired. There are large grease type spots in the rug, needs to be replaced or at the very least needs a very good shampooing. The bed is old and uncomfortable, needs to be changed. There is a strange smell in the rooms, like someone had at one time smoked. The dinning room is a total disaster, poor service and the food was cafeteria quality.
We just had lunch here. The fish was frozen and overdone. The fries were frozen and overdone. The coleslaw was good. The salt and pepper shakers could use a GOOD cleaning. Could the waitress smile once.
My husband and I stayed over-night at the Arden Part Hotel and we were very satisfied with the overall service and cleanliness of this hotel. Our stay was relaxing and the room was large and very clean. The staff was helpful without being too fussy. The hotel is situated 10 minutes from the theatre, so the location is very convenient as well. We would definitely stay again.
Going to a show in Stratford we always stay at The Arden Park Hotel. Now it is a Best Western Plus and the experience is better than ever. The restaurant is great for getting a bite before or after the show. We also enjoy the pool after a long walk around the town and along the river. We won't consider any other properties to stay. We love it.
The staff were so very helpful. The room was large and the beds were really, really comfortable. The room was quiet and everything worked. The proximity to the downtown area and theatre was ideal. Will stay again.
We checked in Friday night, the process was fast and friendly no problems. Our room is a suite so it's quite large consisting of a living room which has a 3 and a 2 seater couch, with a desk and a couple side chairs so it is very large, it could be more tastefully decorated, for a more inviting feel. The TV is way to small for the room size it's almost comical. There is a wet bar area with sink, microwave, mini fridge, and a number of empty cupboards. I'm surprised by the lack of any glassware, I've stayed in less expensive suites and they have glassware and wine glasses available, this has only plastic cups, feels like a cheap hotel . The room and even the hallway on the fifth floor had a musty smell. The bathroom is clean which is very important, but like the rest of the suite it just feels cheap, the toilet is older and you have have to hold the handle down to flush, I hate that, the shower door is hinged on the wrong side, making it awkward entering and exiting, and the water pressure from the shower head is way to low. We used the indoor pool, and found that acceptable, the pool side surfaces have been redone and makes it feel newer, the area was clean and pool towels were available. The hotel staff have all been friendly and professional. This has been our second stay at this hotel, first since in became a Best Western hotel. I think that on our next stay in Stratford we might explore other places, this is nice no complaints, just felt the room could have been much more.
Modern, very clean room. Nice pool. Pricey at some $220 for four adults (but it is Stratford on Saturday night with play on), but didn't include anything for breakfast! Every other BW I've stayed at always had some breakfast included.
This hotel is conveniently located, beautifully renovated, clean and comfortable with lots of stylish touches. The restaurant and bar are handy for beginning and end of the day! We had a suite which was very nicely designed. Stratford can be an expensive place to stay and a difficult place to get a reservation.....this hotel was a very good choice.
I loved this hotel! My room was large, spotless, well decorated, quiet, and comfortable. The bathroom looked brand new, with not a speck of dirt. I had a king size bed, a small living area with a love-seat and coffee table and a nice desk to plug in my various devices. I didn't want to leave my room to attend my meetings. I am looking forward to going back in the near future.
We attend the Stratford Festival every year and appreciate the cleanliness and excellent service, as well as convenience to the Festival theater. We have stayed other places in the past but agree that the Arden Park is the best option.
We stayed there during our visit to Stratford to see "A Little Night Music." It wasn't our first visit to The Arden Park, but in spite of that we were very pleased at the property. The initial greeting at the front desk was warm and friendly and we were attended to quickly and efficiently. The room we were assigned was immaculate. It was newly renovated and the decor was terrific. We were in a bit of a rush to get to the theatre and decided to eat in their dining room. Here again the service was great and the food delicious. Because of that we ate there on a couple of other occasions during our stay. It's also in a great location as far as its proximity to the theatres and a short walk down Romeo Street to the Festival Park. Overall my wife and I would give The Arden Park the highest rating and will definitely stay there in future. By the way the show "A Little Night Music" was great. We'd highly recommend it!
I stay for several nights every year for the opening of the Stratford Festival. The Arden Park Best Western accommodates my mobility scooter beautifully. Staff are helpful and friendly. Breakfast is great with warm smiles, good coffee, and delicious meals. I recommend it.
We visited Stratford for a performance at the Festival Theatre and chose this hotel as being very close to that venue. As it turned out, our choice became important when we were disappointed with the show and did not have to walk far to return to our "home away from home" - our room at the Best Western Plus. Our room was surprisingly spacious as well as spic and span in appearance. It had everything you would need - coffee/tea, fridge, ironing board, etc. - for a comfortable stay. We also ate at the hotel's restaurant - both dinner and breakfast. We were happy with the food selection and quality of meals and were made very welcome by the staff at both eating times. Our only regret was that we had booked just the one night at Best Western Plus and definitely plan to stay there at future visits to Stratford.
We stayed in Best Western Plus The arden Park hotel during the past Victoria Day long weekend. Not only we enjoyed our stay, my little story can also prove the staff there are friendly and thoughtful. When we left the hotel I forgot my camera battery and the charger on the wall outlet in the room. When I called the hotel they not only managed to find my charger but also offered to ship it back to my home address for free. When the charger arrived I found it's also carefully packed with bubble wraps! Five stars for the hotel and all the staff! Thank you very very much!
We stayed one night at the BW Arden Park because we were going to the Festival Theatre which is within walking distance. Hotel property is clean and well-decorated but expensive for a small town due to the theatre season I would guess. Our room had a musty smell which I think came from the air conditioning unit but was otherwise fine. Unfortunately there were some large school groups staying over and they flooded the dining room in the morning. We waited 15 minutes to be seated and another 15 waiting for a waitress to take our order. We finally left because no one had yet approached our table and the dining room staff appeared to be hopelessly overwhelmed, although management must know how many guests are booked in...We had breakfast elsewhere.
The room is nicely appointed and spaciously proportioned, there are 2 queen-size comfortable beds for 2 senior couples to share, cable tv and free WiFi, Keurig coffee and maker, a mini fridge and a large sized well appointed bathroom. There is a restaurant in the lobby for all meals with reasonable price. The hotel is AAA clean, efficient and great value. It is also conveniently located and close to the Festival Hall. The staffs are amazingly efficient and most cheerful. The receptionist saved my 'bling' on my sandle by got me some crazy glue ASAP! Our room was made up while we were at breakfast!! What service!!! I am super AAA impressed even if we missed the famous Best Western free rise and shine healthy breakfasts.
Very nice hotel. Excellent staff. We stayed at the Arden Park as it was need the theater venuies we wanted to see. The hotel was clean and tidy with the proper ammenities. Staff was helpful and ckeck in was immediate. We will definiitely stay at the Arden Park again next year.
We enjoyed our stay at the Arden Park Best Western. The hotel is very clean, the suites were a good value and nicely furnished. We were traveling with two other couples to see Macbeth and Chorus Line at the festival theater. We walked both times. VEry pleasant walk through the park to the theater.
Good amenities. This is a clean hotel located in an area that offers many restaurant choices. The hotel was quiet, despite being fully booked. Comes with all the standard BW appointments. Did not have breakfast here but the restaurant looked nice. WiFi was strong and reliable. I would return here again.
We were very pleasantly surprised by The Arden Park Best Western. Great staff and nicely appointed, new hotel. The location could not be more convenient to the Festival Theatre - just a short walk and easier than finding parking. Also, it's an easy drive to downtown. We did have dinner in the hotel restaurant and while it wasn't "fine dining" the food was good and the dinner special was an excellent value. We asked to be away from the elevator and were told we were a couple doors away but unfortunately we were still awakened by noise. We'll definitely be back.
I stayed at Best Western Arden Park while I was moving out of Stratford over Easter Weekend, and needed a place to stay. The staff was wonderful, and the sunday brunch has a huge spread, something for everyone! Would highly recommend to anyone travelling to stratford.
We had lunch at the Arden Park restaurant/bar. Every day from 11-2pm. Lunch is under $10.00 a person for soup and roast beef dinner! Unbelievable prices. Good for families with older children. Very clean place. We did not stay at this hotel so not able to give you a rating. Judging by lunch I would say it must be a pleasant experience to stay in the hotel. There are 3 specials every day plus they have a menu. A definite A+ for this place.
Pleasant front desk staff.Room very clean.Keurig coffee maker Remote for TV cleaned and enclosed in envelope.Bathroom spotless.Grand children enjoyed the pool.A very busy hotel indicating to me others must also like it
A good conference rate encouraged me to try this hotel. I found it very clean and comfortable. The tiny fitness room had new equipment and free weights. The food in the restaurant and served in the conference was delicious and reasonably priced. Staff tried to be friendly but were not completely successful.
We spent a mid-week, off-season night at this hotel. It is above average for a Best Western. The hotel has all the usual facilities with an inviting lobby and lots of parking. The service was excellent. The room was large and clean with a comfortable bed. The shower was huge but there was no bathtub. I'm not sure if this was a wheel chair accessible room or if they are all like that. The restaurant was a great deal - reasonable prices for good food with large portions. Although we walked to the Avon theatre downtown, some may find it a little too far. The neighbourhood is lovely for walking with many beautiful homes and a Dairy Queen just down the street! The free wifi was occasionally slow.
This hotel is nicely appointed, very clean and modern looking. The room offered great value, especially for a popular place like Stratford. The fitness centre, although small had good facilities. Breakfast was good after a sound sleep.
I've stayed at the Arden park 4-5 times over the last few years, the last time 3 years ago. The improvement this time around was marked and noticeable. The place is spotless, and the rooms beautifully appointed in a neo-Classical style...none of the glitzy chrome and glass so popular with so-called "high-end" hotels. This was more King Eddy (my all-time favourite hotel in Toronto) than Le Germain. The bed was firm. The sheets and covers first class. The furnishings of good quality. The room was very spacious. There was a fridge; a definite plus. Free Keurig coffee including decaf. Free wi-fi super-easy to access; just name and room number. Elevators were quick and efficient. Friendly, helpful staff at all levels. There were however, a number of flaws that keep this from being a truly great hotel: Despite a very good restaurant with an excellent menu, there was no room service. I had to place an order and shlep down to get it in my skivvies...then try to handle elevators, room key, etc., while balancing a heavy tray. I only did it once...the next two dinners I ordered-in delivery from a pizza place and sushi bar. Would have preferred the hotel's menu, but it was not to be. This is a lost business opportunity but you can tell the place runs very lean on staff. The TV was awful. Terrible picture quality. It looked very cheap despite the Sony logo. Looked like they picked them up wholesale at a clearance sale. The deep bathtub may appeal to ladies (or men) keen on a bubble bath, but for the in-a-hurry business traveler it's a slippery narrow nightmare...no wonder there are grab bars everywhere. The biggest offence...a fixed shower head with modest water pressure. No way to get enough distance or power to rinse the nether regions. PLEASE, PLEASE, PLEASE.....always have a detachable shower "telephone", and I'll gladly pay an extra buck for some real water pressure. The price was reasonable, a corporate rate of $125 was good value. I guess this being Stratford, the real question for hotel management interested in becoming a much better hotel is: To be or not to be?
Looks a lot classier since I was here last year. If you don't like b&b's then this is the place to stay. The new upholstery and carpets look fresh and modern. No tacky artwork cluttering every inch of wall. The corner queen room I stayed in had a desk with good office chair, 2 side chairs with a small bistro table, a comfortable reading chair, nice linens and is clean. No chemical cleaner smell. The windows are very difficult to open though. There is an electric fireplace but it stank like smoldering electrical so I immediately switched it off. Ontario St. traffic is noisy, even with closed windows so get a room at the back. Plenty of towels, hairdryer, soap & shampoo etc. Separate shower & tub; really like that. Hard to apply one's makeup though as the counter is deep and far away from the mirror, maybe add an extension magnifying mirror. There was no luggage rack in the room but upon my return one had been placed near the closets that hand plenty of hangers. Coffee maker, fridge and iron with ironing board. Front desk is friendly & courteous but they will take a telephone call even though you are standing right there waiting. Lots of parking. Short drive to Festival Theatre
we booked the big suite and it was nice and clean and had a separate (separated by an actual door - not a curtain as some are) bedroom area. nicely decorated. fridge, microwave, small kitchen area sink. pull out bed in living room. and little faux fireplace which I enjoyed immensely. if you are going to the 'festival' theatre in Stratford (beware there are four theatres in Stratford - who knew!) you can walk from this hotel in about 10-12 minutes (we are slow walkers). only complaint was could not get a reservation at the breakfast buffet - but it was due to mothers day - so book early.
Staying at the best Western in Stratford. . Place is very nice and clean. Staff is super helpful. Room was very clean and large. The King bed we had was very comfortable. The check in was fast and easy.
5 star hotel and service . Best of the best for my business trip to Stanford , Ontario. Location and atmosphere was outstanding . Suite and comfort was outstanding . Loved the location and the hotel !
We were disappointed when the Best Western first took over Arden Park Hotel, however we spent another night and to our surprise it is getting better with every visit. Last time the hot tub and spa was not available, but it was all spic and span although the chlorine was a bit high, but I have to assume that it had just been "shocked". Something that has to be done. The rooms are spacious, very clean, updated, and the beds are very comfortable. Being a weekend the lobby was very busy with a convention of some sort, but staff handled it and us without a fuss. Friendly and efficient.
Stratford in general is a sleepy little town when the theatre season is not in swing, this hotel is certainly no exception. If you want to eat or drink anything besides vending machine fair after 10pm you better high tail your butt to the closest McDonalds even though the restaurant/bar of this hotel could easily stay open until 11pm. The hot tub's chlorine levels were so high that my partner and I started to wheeze and cough within two minutes of being in the hot tub, we quickly got out but then experienced itchy, red rashes all over our bodies the whole night that appeared shortly after exiting the tub. I suppose I should have know better considering the hot tub looked like a washing machine when we turned it on, it was that foamy. When I mentioned it to the front desk, the women gave me some lame excuse about how the Perth health department makes them keep it like that. If the rashes on my skin hadn't subsided by the morning I would have escalated my complaint further but I think this review suffices. Long story short, it's the basic b**** of small town hotels, don't expect anything out of the ordinary and don't use the hot tub.
Considering it had been years since I stayed at a a Best Western I was pleasantly surprised. Common areas were nice and the rooms were well decorated and clean. I would definitely stay again if in Stratford!
Very comfortable beds, very clean bathroom, great shower. The price was a bit high for my last booking, but seems to be the same at other hotels. This is a great place for us to stay when visiting family in the area. We come about twice each year and have no hesitation coming again.
Recently,, I stayed at the Best Western Arden Hotel in Stratford Ontario, with a group of others. We stayed in a suite with a fireplace and extremely cozy bed. The room was immaculate, as was the hotel. The staff were friendly and accommodated our every need. Most of our meals were at the hotel with the function, and they were always enjoyable and well presented. I have travelled throughout the world and stayed at many hotels. This hotel, exceeded my expectations! Very elegant and cozy.
This hotel certainly ticks all the boxes and deserves a 5* rating. It can always use improvement as any business can. Pluses are the decor, comfort and accessibility. Each room is tasteful and eye appealing. (Did see a silverfish in the bathroom) but hey, we bring in things with us... Whose to say it was not a hitchhiker ? Beds are as good as any top notch, linens & pillows great! Lighting better than most. We stayed 3 nights here for a Miniatures convention and every aspect was impeccable and organized for our meals rooms etc. We were given an early check-in without charge and given an excellent rate when we stayed over an extra night. Kudos to this hotel for the flexibility and genuine courtesy offered their guests. Now the not so great.... The ATM was not working on the Sat. Night. This caused a lot of hardship to me as I was told to walk down the street that some business would have one. Being dressed for the festivities and needing more cash i set out . No ATM was found(stores -closed) I did not have a vehicle to drive to a bank so I returned to the hotel unable to spend more money at the sale. I believe customer service should have kicked in here somehow ??? Instead of sending me on a wild goose chase. Note to self - make sure ATM is working before sale. Lastly the restaurant. While this hotel is a premium place to stay the restaurant is not. The food could use a little finesse and the waitress a little less rude. I would return here in a heartbeat, Unless of course I win the Lottery to stay next door at "The Bruce"
I recently stayed 4 nights, Very nice clean rooms nice bathroom. Comfy bed. Lots of parking. Good restaurant on site very reasonable prices for food and drinks. Sleeman on tap. I ate in the hotel everyday and was happy except the last night. They had 3 entries and an appetizer and dessert bar If you buy Entree you automatically get the buffets. Lots of choice in the buffets and tasty. I decided to try the Prime Rib and buffets prime rib was far to cooked asked for another done medium and got very well done again. barmaids excuse was they are getting near the end. I got there at 5 and ordered by quarter after. they opened for dinner at 5. They should advise that they don't have a real medium would of been happy to try something else. waitress/barmaid was not happy with me after returning and then never asked how the second was. Should of sent it back to but was hungry by then. Other then that the drinks are reasonable and so is everything else I had during the week The bartender at night during week was very good he offered lots of local Festival information as well as other local attractions. Would stay again but wouldn't order the Prime Rib ever again.
From the online booking, check-in to checkout, everything here was efficient and friendly. King room was clean, modern and well-equipped with frig, Keurig etc. Pool and weight room just off the lobby looked great but we were too busy to try them out. Off-season rates were low and service and breakfast in the restaurant (not included) were also great. Requests made at booking re room location were followed without a reminder. (Personal preferences vary so we found the mattress slightly less firm than our favourite, and I prefer a hand-held shower to the rain-shower head.) Central location is great for Stratford tourists; you can walk to nearly everything.
Clean rooms. Good breakfasts. Check in was painless. The cookies were delicious, unexpected treat. Helpful staff. Would stay again. It's just off the beaten path where the rooms are quiet overall very pleasant stay would recommend to anyone. Prices were more than fair
Very nicely redone rooms. Up-to-date "hotel" style decor, a bit more city hotel than expected in Stratford, and fairly newly done. Not amazing design, but some attempts at local flavour - theatre posters in the hallways, etc. Spacious room, new crisp bedding, clean fluffy towels, and generally clean. The pool is nice, a touch bigger than some hotel pools, and just as over-heated, but still a good spot for a swim. The gym is reasonably equipped but very cramped. Breakfast not included but very reasonable, decent variety, and freshly made to order which is a great step up from the usual suspicious-looking "scrambled eggs" in a tub and spongy pastries at some other hotels. Very friendly staff. A good experience overall, I will come back!
Very spacious room, and very clean. We came in the off season and enjoyed a quiet relaxing weekend. Only reason I didn't give 5 star rating was the shower. It looked promising at first but being that it was JUST a shower, there wasn't a tub. The shower head had to be removed or you had to stand underneath it. Not impressed that way. If your not planning on showering it a great hotel for the $$$.
The hotel has always been adequate but the renovations done to the property since BW's takeover have improved it immensely. The decor has been updated and the rooms thoroughly renovated. The new staff is courteous and attentive.
I have been staying at the Arden Park every year to attend a hobby convention. I have always found the hotel to be in excellent shape, clean and has always been up to date in its appearance. The staff is friendly, professional and courteous. I enjoy eating in the restaurant the food is great and the price is very reasonable. Even the snack bar service, food and beverage availability and price is just great. I have used the pool and while not large it is clean and you can have a moment of relaxation. The hotel is convenient to everywhere you want to be in Stratford. It's the only place I stay in Stratford because I have had such a great experience here I feel there is no need to go anywhere else for the price.
We hold an annual convention at the Arden Park. The service is second to none. The staff is polite, professional, and dedicated to customer service. Our conference and the stay of attendees from across the continent went off without a hitch. We will be back again next year.
What a difference a day makes, and a few miles in driving. After a disappointing night in the Guelph Best Western, with trepidation we checked into the Best Western Plus Arden Park Hotel in Stratford for which we had a non-cancelable reservation. The staff at the reception was really nice and made sure to give us a quiet room as we had requested via online booking. The room and the bathroom were really nice and spacious! And yes, very quiet! There was a big desk, a big dresser, also big fridge and a small round table with 2 chairs by the window, a sofa and lots of space around the king size bed. The bed itself was very comfortable. So we had a great and relaxing night. One disappointment was that breakfast was not included and the waitress in the restaurant was quite rude. So we decided that perhaps we'd go to Balzac's café and have breakfast there.
Met up with friends in a central location. Staff at the check-in desk was great, the rooms were clean and stocked with lots of towels. Breakfast was good, they had a nice variety and prices were reasonable. i'd go back again. Didn't get a chance to use the pool or hot tub but they both looked good.
Ardent park is our go to place to stay. Each Christmas our family congregates here from across the country. Since the property has been taken over by Best Western it has gotten even better. Rooms have been nicely renovated. Staff is wonderful.
I checked into this hotel and noticed displays for a girls hockey tournament in the lobby. My antennae went up and I inquired at the front desk if I could get a room away from where the teams were booked. They assured me that noise would not be an issue. You guessed it! Bedlam, all afternoon, and into the evening—slamming doors, giggling and playing in the hallways, and then, internal phone calls to my room during the night, followed by immediate hangups. Just what a business traveller wants from what should be a reputable hotel chain like Best Western. As the hotel did not take my concerns seriously, I finally had to yell down the hallway to tell the troublemakers to go to their rooms and put an end to the noise. That worked but, the next day I was advised by the front desk that I had hurt some peoples feelings by expressing my disappointment at their conduct. Boo-hoo. Organizers of team accommodations should be cognizant of the fact that commercial hotels are NOT playgrounds, and should supervise their charges much more closely. Hotels, such as the Arden Park, should not dismiss commercial customers' concerns offhandedly, in favour of the whims of large team booking organizations. Reputable hotels have a responsibility to maintain the standards expected of their property, including guaranteeing quiet, peaceful stays for ALL their customers.
We stayed at this hotel for 4 nights. It is beautiful and clean. Loved the pool, hot tub and gym. Excellent check in, the staff here are so nice, professional, friendly and so helpful. The food and drinks are very reasonable. Curtis in the bar is one of the best bartenders ever, Nora who served breakfast for us was so nice. We would definitely stay here again.
My wife and I stayed 2 nights on a long weekend to get a short midwinter break away from home. We had a suite, which gave us lots of space with a separate bedroom. Generally everything was good and we got what we hoped for. We used their restaurant only for breakfast but that was just fine and well priced. The fitness room has all the basics (treadmills, cycle, elliptical, weights) though is in a fairly cramped room off the pool. Some small things: the suites have what looks like a kitchenette, but no dishes, cutlery etc. at all -- so bring your own. In the fitness room the TV didn't work, but they said they were getting it looked after. Overall, good value for the midwinter room rate. We know Stratford very well and there are lots of restaurants and nice scenery to choose from even without the theatre season!
My husband and I were in Stratford for 6 nights and wanted a bit of space so we took a one-bedroom suite. We could not have been happier with our choice. The room was large and nicely furnished, the bed was great and everything was very clean. We had a fridge and microwave in the room, as well as a coffee maker. The restaurant was also great with homemade food and excellent, friendly service. There is coffee available in the lobby all day - a nice touch. I stay in a lot of hotels and this one is tops in my books.
Our family stayed at the Best Western Plus The Arden Park Hotel for 9 nights in Stratford On. The overall hotel was beautiful and our suite was top notch. We had a separate living room are with pullout couch and extra couch and its own tv. There was lots of room and privacy for our daughter in law who was staying with us. We where in town to watch our son curl in the Canadian Junior Curling Championships for over a week. Two other families/friends from our sons team stayed on the same floor as us. We were very happy with the hotel and the room. The rooms were always clean and tidy, no complaints at all . The bathroom had a glass stand up shower and a soaker tub. We ate many meals at the restaurant and was very happy with the food and the price was very reasonable. The staff was so friendly and helpful. We loved it and would love to stay there again if we are ever in the area again. The hotel is close to downtown with many shops and restaurants. We were there for a sporting event, so didn't have time for anything else. We would like to visit in the Summer and go to the theatre. Very impressed by the hotel and staff.
We stayed here on New Year's and the hotel was actually quite nice. The rooms were very well maintained, clean and the staff was very friendly. What was not very nice was the party itself - the food was bland and the music very old school. Then again, there were only a small percentage of people under 35 attending, so I guess they were catering to the crowd. Would recommend the hotel, not so much the "party" facilities.
Really enjoyed my stay here. Convenient location, free parking, restaurant on site. Newly renovated hotel or it's been kept extremely clean! Crisp white bedding, plump pillows, plush towels. Walk in shower. Very roomy bathroom! Keurig coffee machine with assorted pods to choose from including hot chocolate! A full array of quality toiletries and a TV remote bag! I look forward to returning.
Our stay at the Arden Park was very enjoyable. When we called to book they were polite and helpful. Check in was easy. The room in the west tower was nightly furnished, very comfortable and quiet. Two well rested nights. We will definitely stay there again. Thanks
Renovated and looks really good. Incredible room. Great beds and mattresses provided good sleep. Booked a suite with 2 double beds. Very surprised by the quality of the food. Had salmon dinner and was 100% including desert. Had breakfast next morning and the best cooked bacon I had ever had. Hats off to the chefs. Excellent job. Well trained staff who are all customer oriented. Excellent Value Hotel. We will be back
We stayed at Arden Park before and were very pleased at that time. However they let us down this time. We picked Arden park because the rooms are always lovely and they have a pool, hot tub and a fitness centre. However none them were open. They would have softened the blow had they told us when we checked in. Instead we got into into our bathing suits and made our way down the elevator only to find a sign on the door. Not good customer service. Is this due to the change in ownership to Best Western? Or was it an oversight? Time will tell.
This is my "go to" place in Stratford. Delighted that they are now a Best Western as that is my preferred hotel chain. Staff are always friendly and accommodating. Rooms are tastefully decorated and clean. Beds are very comfortable. Great hotel.
The New Years Gala at this hotel was absolutely wonderful. Winter Wonderland at its finest! Great Food, Great Décor, Great Staff, and the hotel accommodation was wonderful as well. Apparently this hotel has a New Years Eve Gala annually. Can't wait for next year! We will be back!
We stayed overnight here and were impressed with the quality of the hotel, including the spacious room we had. Breakfast was delicious and served with a smile by our waitress. We noticed that the pool was closed but it didn't matter to us. The front desk people were efficient and friendly. We would thoroughly recommend this hotel.
This hotel had great staff and amenities. Enjoyed it very much. Sorry we could not take advantage of pool but was too late when we returned from the function we were at to use it. Breakfast is not included but the restaurant was not overpriced and had good food.
Although regular visitors to the restaurant for various reasons had not been since the name was changed to Best Western Arden Park. First strike was the wait to be seated and it appeared that were very few staff working. Once seated a long wait before a waitress came to our table. This wait gave me a chance to view the changes to the seating. Gone were most of the tables and chairs to be replaced down the centre with booths. The elegant setting that once was there was gone. Drink order was taken and again a long wait before getting them Food orders taken and after a wait they arrived. One of our party had the buffet ( essentially left overs from Sunday Brunch)which she described as " ok " . Others including myself ordered from the menu and it was good but not great and could have been a little hotter.Waitress came back once to refill drinks and check if all was ok. Waitress never came back to ask if desserts etc.were required and left the bill. Eventually had to go the front desk to find someone to pay the bill to. The restaurant was not especially busy but it was obvious that there was not sufficient staff working. All in all I believe the restaurant has taken a step backwards since becoming part of the Best Western group. Very disappointing.
Very friendly and helpful staff. Great updated rooms. Breakfast is a good value. Walking distance to the main Festival Theatre. I would strongly recommend staying here if visiting Stratford. Ample free parking.
Stayed here after our company Christmas party in their large banquet room downstairs. Definitely the most comfortable bed I've ever been in, and I travel alot for business. Absolute heaven. Room was very clean and luxurious. The entire hotel was very opulent. Felt like I was in a 5 star hotel from the moment I walked into the lobby. Definitely would highly recommend.
I have stayed in many hotels in this category over the years. This private hotel was recently purchased by the BW group and they should consider using it as a template for how all hotels should operate. Everything from décor, cleanliness, food quality, staff etc. was top drawer. I was very impressed and I told the owner (previous) and some of his staff that I really enjoyed my stay because of their great service.
It is always such a luxury to stay at this hotel. The exterior does not seem unusual, but the interior is amazing, It is close to the Festival and it has a great dining room and conference rooms. I love the fireplace in the lobby. The fitness center, pool and hot tub are close located very close to the elevators.
Clean, newly updated hotel that allows pets. Wonderful stay for business and pleasure. Great location, close to shops and restaurants. The food at the restaurant was well priced and delicious. Would recommend to anyone.
While in Ontario for business, I stayed at the BW Arden Park Hotel for a night, very impressed with rooms, service, cleanliness and restaurant. When back in the area a week later I tried to book for 4 nights. Made a booking through an obscure site (lesson learned). I had been on the road for over 6 hours in snow and rain and arrived in the dark. Kellie was on the desk, and could not find my reservation, but assured me that they had a room for me, (put me at ease), and called the Assistant Manager to help find my reservation. They gave me a room so I could put my bag away and enjoy a meal while they got thinks looked after. I was well looked after by great staff, the food is good, and the hotel itself is well looked after and very clean. I WILL stay here again.
The hotel was clean and the staff was welcoming. Breakfast was not included in price but the price was excellent. There was a restaurant on site. Rooms were beautiful and had fridge but no microwave. Make sure you call the front desk again if the staff tells you that late check out is not available. When they give you time, try to negociate for later time as some parents in my group were given later time than me.
The rooms were large, the beds comfortable and the service great. The hotel is very close to the Festival Theatre but a bit of a walk (20 minutes or so) from the (charming) Downtown area and the other theatres. It's nicer than you might expect when you first drive in. We didn't eat here (there are many great options downtown) but we came back for an after-show drink; the service was very friendly. The hotel is on the site of an old furniture factory; there are several photos and relics of the town's past.
Sparkling clean, quiet, central, friendly. This is my only choice when I go to Stratford. Plenty of parking, close to the theatre, parks, downtown, or exits out of town. Also great spot for a Sunday brunch.
Although it looks like your run-of-the-mill chain 3* as you drive up, when you enter Arden Park, it feels like a posh Downtown hotel. Very spacious and lovely lobby area with soaring ceilings, a nice bar and a restaurant. Reception was very quick and professional. But the most impressive was the room. It is very large, super clean, great spacious bathroom and has all the amenities of much more upscale hotel. We did not do Sunday brunch, but other guests we talked to were impressed. Will definitely stay here again when in Stratford.
Comfortable well kept rooms. Clean swimming pool. Affordable meals, Excellent décor. 50's music in the background. Close to Stratford Theatres. Friendly and helpful staff.Party rooms. Sunday Buffet for $18.00. Great place for a social event.
I stayed on the advice of my son. I am from Alberta and came to Ontario for a family celebration. The hotel was very clean (and thankfully, very quiet, despite a hockey team being there). Recommend this hotel.
Stayed at the Arden Park for three nights and thoroughly enjoyed the stay. The rooms were immaculately cleaned every day, and the staff were fantastic. I only ate at the restaurant in the mornings for breakfast but it was very good as well. I was there on conference, and that facility was also very good. It had ample room for 250 or so, audio and video capabilities were good and the lunch and snacks provided were fantastic. I have nothing negative to say about my stay at all, enjoyed it and would definitely return if I were to stay in Stratford again.
Great clean hotel, reasonable priced and very nice staff. Comfortable rooms and quite spacious! Location close to amenities and just in the outskirts of downtown. I would recommend this hotel and stay there again.
Nice quiet hotel. The hotel is within walking distance to most places in Stratford on a sunny day. One must make a short drive when the weather is inclement. A fun town to visit and an excellent place to stay.
We booked 3 rooms for the weekend on the fourth floor: one with a king bed,one with two doubles & one suite. The rooms were very clean and comfortable. We asked for the rooms to be beside each other and that was accommodated with no problem. We used the suite for the family to relax in together. Lots of room with a small faux fireplace, sink, fridge & 2 tv's -everything we needed to sit around and enjoy a glass of wine. The beds were comfortable. We will return.
My 3 daughters and I decided to have a girls getaway weekend to see "The Taming of the Shrew". The hotel was the perfect location to walk to the theater. The decor was modern and up to date. We we all very pleased and impressed with our stay. We will definitely keep this hotel in mind for our next Trip to Stratford!
Enjoyed a very comfortable stay at the Arden Park Best Western. Beds were very comfy, the room was spacious and I appreciated that the windows could be opened! The onsite restaurant provided a great breakfast and good value for the money spent. Just a short drive from downtown Stratford and all the unique shops found there. Would certainly make this my first choice the next time Stratford is a destination.
One of the best Best Westerns you will stay at (and i've stayed at a lot). Room and service were all fantastic. You have to try the restaurant inside, it is by far the best restaurant in Stratford (5 stars)
The staff were extremely friendly and helpful. We had a small problem with our room initially, and the staff immediately worked to make it better. We were delighted with the comfort of the rooms and the ease of getting into town. The restaurant had a good breakfast menu.
Excellent stay, very new and clean, staff were happy and accommodating , nice to see people enjoying where they work, have no issues recommending the Arden Park to others, will be staying again , close to Stratford theater's and shops etc. restaurant food was tasty and reasonably priced. One of the Best BW I have stayed in !
Review for hotel only. I did not eat at the onsite restaurant. I went to the Stratford festival and I had to find a hotel for our group. I really didn't expect much from the Best Western chain hotel but it was the only one I could get that could accommodate a group and was within our budget. ( all the hotels and BB are expensive in season in Stratford). I was so pleasantly surprised. The hotel exceeded my expectations. The room was very large with 2 very comfortable queen beds. The bathroom was large and with a very large tub. Hot water was steamy and abundant. Fluffy thick towels and nice shampoo and lotion. Free keurlig coffee in the room ! And free internet and copy machine downstairs. The only thing that was amiss was that the carpetin the room needed to be replaced and in fact was loose enough in spots to be a trip hazard. Everyone was so pleasant especially the front desk. I had to cancel a room because we had double booked and they let me cancel the room the day of arrival without charging me ( unheard of in my hotel experience!). The guy at the front desk also doubled as valet - everyone seemed to work together to try and make your stay as pleasant as possible. I hope the owner knows what an outstanding staff he has assembled!) The pool was clean and warm. The whirlpool didnt have much power and only one jet was working. Easy parking and though most drove, the center of Statford and the theaters were only about a 20 minute walk away on a sidewalk. I would stay again in a heartbeat if I was in Stratford.
Arden Park Best Western is well located near all amenities and the Stratford Festival Theatre. Close to shopping and downtown restaurants. Within walking distance of the theatre. One one bedroom suite had a large bedroom and a large adjoining bath with a whirlpool tub. The main living area had a bar fridge, a microwave and wet bar with lots of counter and storage space. We found the front desk staff to be very helpful and they went out of their way to assist us on several occasions.
Hotel and rooms were quite upscale and well appointed for a Best Western. However no breakfast included in price which is usually the case for a best western. Location was great for going to the plays
The Arden Park is now part of the Best Western chain, but it's still our favorite place to stay while attending the Stratford Festival. The rooms remain very clean and comfortable and the staff is friendly and helpful. We had very good lunch in the hotel dining room, even though we prefer not to eat in hotel restaurants. But, to our very pleasant surprise, our favorite waitress, Deb, who we've known for years from visiting another place for breakfasts, (now shuttered tight) greeted us as we entered the dining room. What a pleasant surprise. The Arden Park is within walking distance of the downtown area as well as the Festival Theater (if you like to walk). There is also ample parking.
This is a convenient, reasonable and seniors friendly hotel in Stratford within walking distance of the festival Theatre. The rooms are clean and spacious and the dining room is reasonable and convenient given few nearby alternatives. If on the 2nd floor ask for a room not facing the hotel heating/cooling system.
Great hotel for Stratford theatres (close and convenient). Close to downtown Stratford. Free parking. Good value and wonderful staff. Front desk staff were very friendly and welcoming and were very knowledgeable about the theatres and shows, with great recommendations and directions to theatres. Great for those who have never visited Stratford before.
We chose the hotel for its closeness to the Festival Theatre in Stratford, but we wish we had more time to stay in this lovely, upgraded hotel. We had a King Suite. Separate bedroom with king size bed and generous, comfy pull out sofa bed. Beautiful bathroom included large jet-tub with overhead heating lamp! Double sinks and nice amenities. Even a Keurig in the room! Clean, modern, friendly. Will definitely be back for next trip to Stratford!
I have stayed at the Arden Park Hotel numerous times in the past, while in Stratford for the theatre. The quality and services are no different this stay than past stays, since Arden Park Hotel became Best Western Arden Park Hotel. It istill the same great place.
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