Best Western Brantford Hotel and Conference Centre,  Brantford

4.0/5  - based on 528 guest reviews.
19 Holiday Drive, N3R 7J4, Brantford, Canada - See map
+1 519 753 8651 +1 519 753 2619

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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based on 529 traveler reviews
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Stay at this Brantford, Ontario hotel, conveniently located off Highway 403 and one hour from Toronto and the Niagara region. The Best Western Brantford Hotel and Conference Centre provides hotel guests easy access to key area attractions in and around Brantford, also the best hosts for a wedding venue in Brantford Ontario, attractions including the Sanderson Centre, Wayne Gretzky Sports Centre and Brantford Casino. The beautiful Grand River runs through Brantford, offering opportunities for sport fishing, hiking and canoeing. Choose from a variety of well-designed, spacious rooms including luxury suites in the Walter Gretzky wing, all with thoughtful amenities designed for a relaxing stay. The largest conference hotel in Brantford, it features an indoor pool, whirlpool, sauna, high-speed wireless internet access, on-site laundry, new Myra's Bar & Grill on-site restaurant and a Grand Ballroom accommodating up to 550. Whether traveling for business or pleasure, a friendly and knowledgeable staff is ready to ensure a comfortable and memorable stay. Make a reservation today at this Brantford, Ontario hotel!

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Room 1

Guest reviews


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based on 529 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
228
Verygood
 
165
Medium
 
81
Poor
 
31
Horrible
 
24
Business Business 155
Couples Couples 94
Family Family 186
Friends getaway Friends getaway 57
Solo travel Solo travel 14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Brantford Hotel and Conference Centre,Brantford
  • 5
    « Cross country trip »

    Older hotel but nicely updated. Rooms very clean and beds really comfortable. Dog friendly and very convenient as rooms have sliding doors to garden. Breakfast is exceptional compared to other hotels and servers were really nice. We would stay there again.

    5
    « Amazing customer Service!!!!! »

    Lydia at the front desk went above and beyond to ensure my business and leisure needs were met. Lydia's customer service skills should be applauded, there was a power outage and Lydia was able to accommodate my needs and make my stay very pleasant. Lydia's attitude and eagerness to ensure your stay is pleasant is why I return to the Best Western!!!!

    4
    « Hockey Tourney Stay »

    Room was clean with fridge, microwave and balcony. I always like the option to be able to open the window and get fresh air. Restaurant breakfast was great - buffet with option for omelet bar which we loved. Had coffee to go cups to self serve to bring to the rinks. Staff were friendly - there were kids playing quietly in the halls and the staff let them be there to be together. Some hotels can be very strict. My kids are older so they weren't in the hall but I remember having very strict staff back in the day.

    5
    « April 27-29 »

    Clean room, what we expected, pool was good. Good family breakfast which was included with our room. Good location and ample handicapped parking. Not many places too stay but this is a good one. we would stay again.

    3
    « Ok for the money »

    Staff was very good, the overall hotel is getting a little tired and could use a refresh. Certainly an OK place to stay and will return as there are not a lot of options in Brantford. I have stayed here several times over the years and it always meets expectations

    5
    « Best Hotel Stay I Have Had In A LONG Time... »

    Seriously, I can not say enough good things about my stay here. First of all, the staff were amazing. It had not been my intent to stay at a hotel, but due to severe weather (ice storm), I stumbled in at 1am hoping to find a room. The staff were great! They got me checked in right away and gave me a decent rate. Also, while I was at the desk - one of the guests that had been there for a wedding also came to inquire about a room. It was clear that the person had been drinking and they were not the easiest customer to deal with... but the staff again were amazing. They handled the situation with complete class - the perfect mix of respect for the customer, but also being completely professional. So well done! Anyway... the room was large, the bed was extremely comfortable, everything was clean and the morning breakfast was excellent. It is not one of your typical hotel breakfast spreads... nope, this one is a complete buffet, along with an omelette bar (staff making omelettes just the way you want them). Seriously... I could find nothing wrong with this stay and if I could give the place extra stars I would. Really, really impressed and will definitely be back again!!!

    5
    « Comfort and Convenience »

    Wonderful hotel. Conveniently located just off the highway. Clean and comfortable room. The hotel was full, yet was very quiet. The staff were courteous. loved the whirlpool room - nice upgrade. the breakfast buffet was amazing with fresh cooked omelette options.

    1
    « My stay »

    Overall it was an enjoyable stay all the staff were helpful. I would have preferred not having to request more coffee. And paper cups are tacky for the price. Instructions for tv operation would have been helpful.

    5
    « stay at best western »

    the stay was [pleasant and the staff were very helpful to help me find location in the city, but one down side I was having signal problems with the tv. the staff in the lounge were very nice and mad e my dinning experience very pleasant, the photo hall was very nice to see who stayed at the hotel and rubbed elbows with the Gretzkey family,it located in a good location to other restaurants and shopping malls.

    1
    « Great location and clean hotel »

    I would recommend this Best Western. The restaurant staff were very accommodating and the included breakfast was great. I was a bit of a distance from the lobby, but I could park close to my room. The room had a microwave and mini-fridge. I'm not sure if that is in al rooms, but it was a nice surprise for me.

  • 4
    « Pretty good »

    Stayed here as part of a large wedding group with a nearby wedding not in the hotel. We requested rooms that were close together for us and the other room for our daughter and Grandma. The rooms were: one on the first floor, and the other on the third floor. This would not have been a big deal except that the whole floor on the third floor was locked and not accessible with our key from the first floor. I had to call them every time I went up and it was a real inconvenience and totally unnecessary. I've never seen this feature in another hotel. Overall, the room was clean, quiet, and well-appointed for our needs. The hotel staff were friendly and helpful. I would recommend this hotel but the locked fire door on the third floor has to go!

    4
    « Casino trip »

    Room was very clean, staff was welcoming & helpful, breakfast was delicious - great omelet made fresh and good variety of fresh fruit. We are a Best Western club member - when we arrived they upgraded our reservation to a suite - sweet!

    5
    « Wedding ceremony/reception accommodations! »

    I was married at the Brantford Best Western on the 24th of February and things couldn't have gone better! Every detail was perfect and they were so accommodating to our needs, working with Melanie and the rest of the Best Western staff was a delight and made the whole wedding planning process a breeze! They've done many weddings and events and it's a very fine establishments also a very comfortable and convenient location. The food was mouth watering amazing, our guests couldn't get enough! Everything was so delicious and cooked to perfection, i recommend getting the chicken on the bone and the chicken wings, they're the best. The hotel was clean and had a nice atmosphere for our event, the staff were pleasant and polite and willing to help in any way they could. Our hotel room we stayed in after the wedding was clean and proper, it had everything a good room should have, plus a whirlpool bathtub in the middle of it. The breakfast buffet at Myra's Bar and Grill the next morning was phenomenal, nothing like any hotel breakfast i've ever had! All in All the Best Western Brantford Hotel and Conference Centre made my big day go as smoothly as it could've gone, everything from the planning and prepping down to the next few days after the wedding, they really know how to make you feel at ease and at home over there!

    2
    « Hot tubs »

    I stayed in room 189 sunday the 11th, The room was very nice the bathroom was nice but the shower door was broken. When I went to fill the hot tub a hour or two after check in I seen it was very murky gross water so I cleaned the hot tub twice. My girl friend who was in the tub two times that night after I cleaned it has hot tub rash and I not even going into the hot tub also have it all over my arms from cleaning the hottub out with just water. Im not sure if your staff just wasnt in the mood to clean it right or if you guys are not cleaning it enough but its a really painful horrible time with this rash.

    1
    « Brantford Best Western »

    Very enjoyable and quiet considering the number of groups staying there. Did not have time to sample the pool although I wanted to. Lots of vending machines....convenient locations for amenities. Ok breakfast being free I can't complain.

    5
    « Most Excellent Near Years Gala »

    The room and service was great...any questions we had concerning services were answered. Will be there next year!! The buffet was included in our package and was well worth the money spent. We would recommend this package to anyone who wants a New Years dinner and dance and do not want to drive afterwards.

    5
    « New Year's Eve Gala and stay »

    We had an excellent time at the New Year's Eve Gala. The food was delicious, the music fantastic and a wonderful time was had by our table. We stayed overnight and had a beautiful room in the Walter Gretzky wing. It was quiet and very clean. The next morning the breakfast buffet was great. Only complaint needed more than sausage for a meet. Looking forward to next year! Thanks

    4
    « A Nice clean and appealing to the eye hotel. »

    The rooms are pretty good, the lobby very nice and appealing, the banquet rooms entertain a lot of different functions and are worth looking at, from Auctions to Golf liquidations. The bar is average with not to many customers whenever I have been there. The only thing I really and this is my personal opinion only is that Brantford has a lot better restaurants than Kirby's which is located inside. There is a lot of pasta on their buffet. I have never ordered individually off their menu but it is not my choice place to go. For those in a rush who don't have the time to go out and dine its good enough eats for sure but for those wanting fine dining an experience to quench the pallet this is not the place.

    4
    « Good hotel, convenient location, & friendly staff »

    Our stay began with convenient parking in the large parking lot and then got immediately better with the front desk gentleman who was very friendly and checked us in very quickly. We enjoyed our stay in a room in the Gretzky Wing. The room was very nice, clean, and of a good size. Bed and pillows were very comfortable, and amenities were also very good. I attended a function in one of the meeting rooms. It turned out that we needed a few more chairs, as more people showed up than we had originally told the hotel. They quickly accommodated us with the needed chairs. The coffee and other refreshments brought to the meeting room were also good. The delivery staff members were friendly, attentive, and helpful. Our reservation rate included breakfast, which was exceptionally good. The location is very convenient, being just off Hwy 403, at Wayne Gretzky Parkway. Over 30 years ago, when I first stayed at the property, it was flagged as a Holiday Inn. Hotel brand switching, repositioning, and re-flagging occur frequently. Today, this is a very nice hotel property.

    5
    « Great location and excellent staff »

    This is my 2nd time staying here for business and they are super friendly and accommodating. Great place for meetings and central location for people in Ontario and who have to fly in like me. Hotel is not new but the staff and service makes up for the age of the property.

  • 5
    « Best Western »

    I like Best Western.... hotel properties are always clean and the staff is always helpful....... I like the PLUS with the restaurant and bar........ there is nothing like working a long hard day and have the ability to have a nice cold beer after work, order food and not having to go out......... fantastic

    5
    « New Year's »

    Hotel and staff were very accommodating to our large group for New Year's. We had a group of 60 (adults and children) and the staff were very helpful all night. Check-in and check-out were quick and easy. Breakfast was included and the food was excellent.

    5
    « Extremely Pleased »

    We were pleasantly surprised when we checked in. Lobby very nicely appointed and comfortable. Check in was very quick and very friendly. The room was spotless and nicely appointed. The couch was the most comfortable I have ever seen in a hotel. The room was warm and well lit. The included breakfast was a complete surprise and very very good. Hot and cold buffet with omelette station. The restaurant was very comfortable. We did not use it but there is also an indoor pool.

    3
    « Fit the bill »

    Traveling late through bad weather and needed a hotel that allowed dogs. Nice hotel and welcoming front desk staff. Reasonable rate for pet fee and easy accessibility to take them outside. Room was average but convenient to have a mini fridge. Smaller bathroom than a typical hotel room. Hospitable staff is worth a second mentioning.

    5
    « Honeymoon Suite »

    Stay here on my wedding night in the honeymoon suite in the Walter Gretzky wing. Very clean and quiet and had a very nice enjoyable stay. Hot tub was really nice and a little extras like the bottle of wine and robes were a nice touch.

    4
    « Hot Breakfast »

    Good place to stay, hotel has a huge play area for children. Hot breakfast with wide selection, free drinking water available at the lobby. Lots of parking and free. Friendly staffs, and good service.

    5
    « Awesome place to stay! »

    Great staff, clean rooms, some rooms dated, Great food at the restaurant the best free breakfast with your stay I have ever had ? made to order omelette station ? can't ask for much more then that i be staying there again.

    5
    « Clean and comfortable with friendly staff. »

    I have stayed at this hotel several times when visiting relatives. The rooms are clean and comfortable, and the hotel staff is always friendly and helpful. Even though there was a large convention that coincided with my stay, service was not affected at all.

    5
    « Good place to stay »

    Comfortable room, friendly professional staff, all for normal price. excellent breakfast selection, and quiet dining room. Will keep this place in mind next trip to Brantford. Twenty-three more characters are required to fill upp this review.

    3
    « Hotel Ammenities were fine but uncomfortable bed »

    Stayed here one night to attend a surprise birthday party in town. Room was fine, liked having a frig, microwave, coffeemaker and fireplace. Everything was clean except that we found the bed uncomfortable, gave us sore backs. Breakfast included which was nice, could get your choice of eggs or an omelette besides the buffet.

  • 4
    « Clean & great value »

    Nice to have a bar / lounge that serves light meals & isn't too noisy. Clean rooms, friendly staff & reasonable price which includes full hot breakfast - go for the made-to-order Omelette & fresh croissants.

    5
    « A place you want to stay over and over again »

    This was my 4th visit at this location and as always my stay was perfect. Looking forward to my next stay. The staff is always looking to help making our stay the best exspiriance ever. I recommend the best western in Brantford for any type of visit.

    5
    « Great staff, great rooms, great stay! »

    We really enjoyed our experience here! Myself, my husband & our 6 month old stayed in a king bed suite (so our little guy could sleep in bed at 7:00 and we could still stay up in the other room without waking him) in the gretzky wing- the room was spacious and clean, bathroom was a good size, everything was fully functional. Front desk staff were helpful and friendly (even at midnight when I needed help finding a pharmacy near the hotel that would still be open) and breakfast at Myra's was great- lots of options to choose from and friendly staff. Very happy with our stay, we would definitely book again!

    5
    « Dog friendly »

    Pleasant place to stay. Dog friendly. Staff were all wonderful. Room was clean. Loved it was ground floor walk out for dog. Breakfast was nice. Easy to find. Easy to go places. Would definitely stay here again. Recommend it.

    5
    « Pet friendly »

    We were staying there because we had damage to our home. Our stay was just over 3 months. We have a dog and were thankful that we were able to stay, but with so many families now having pets I feel for long term stay you should have a suite or at least a few rooms with a couch for long term stay.

    3
    « does not handle group bookings very well »

    Was booked in for a hockey tournament with a group,,,we were all on different floors,,not given a block of rooms. Was given the group rate on confirmation of booking,,then given the group rate upon check in,,then overcharged by $46, on check out. Little to no security on a Saturday night when you have all hockey kids in hotel ,,lots of noise in the hall til wee hours of the night.

    5
    « Excellent service »

    Great , well arrange place. Excellent breakfast, lounge and service. Would definitely come back! Highly recommend to friends and family. Stop by if you can! Front staff and barman were very helpful. Also got a taxi for me when I couldn't get UBER to work.

    5
    « Fabulous stay,great service at Brantford BW »

    We were very pleasantly surprised with the service provided.We had problems in getting the conference rate from the original booking through BW but the hotel worked that out very nicely.The overall stay was above our expectations.

    5
    « Excellent Conference Location »

    We have just returned home from a Thursday to Saturday night stay at this comfortable hotel which hosted our annual archaeology conference. Although we were not a part of the organizing committee, from an attendees viewpoint, it seemed like a perfect venue for the event, with everything that was needed for a successful conference. The banquet and seminar halls were spacious and av was more than adequate. The Friday night conference reception and Saturday night banquet were catered by the hotel and the food at both was excellent. There is an onsite restaurantl and our buffet breakfasts were included with the price of our room. We had a suite, but the price was very reasonable ($150 a night including tax) and it was very spacious, with a separate living room and kitchenette. Overall the hotel is very clean and up to date. It is also very easy to find, located directly off a main highway.

    5
    « Best Western Hotel - Brantford, Ontario »

    value of stay exceeds expectations and the attitude of the staff simply adds to the genuine feeling that you have chosen the best hotel in the city. The complimentary breakfast is a surprising addition and of considerably better quality than a conventional continental breakfast

  • 3
    « basic trip »

    hotel was nice. nothing special but nice, clean and comfortable. Room was a bit pricey for what it was. We asked for a group rate and it was the same as the rest of the hotel prices. at the end no complaints though. I would stay there again

    5
    « Professional, caring staff. Hotel and rooms are clean. Would recommend you stay here »

    Second time I stayed here during my business trips. The hotel and rooms are clean and spacious. The wifi was easy to hook up to and the speed was fast enough for me to easily do my work. The staff are all professional and friendly. I asked for a room on the first floor, the nice lady behind the counter made it possible. Best complimentary breakfasts I have ever experienced. The hotel is just off the highway and easy to find. The lunch served at our meetings was delicious and fresh. I would recommend utilizing their hospitality services should you book a meeting at the hotel.

    5
    « very clean and comfortable »

    Excellent breakfast. Great rooms. good parking and cleanliness was superb. The breakfast was free and it was a restaurant type environment. Beds were very comfortable. Will visit again. sTAFF WAS very courteeous

    1
    « Business travellers avoid - hockey hell. »

    I have posted this review before and they had it deleted... To that I say to the public reading this - look at the other reviews look at the time frame for 2017 and look at other places with reviews such as google and other products in regard to this company. Check out the time frame and you will see there is a distinct cluster showing a pattern. Also this is not by me my first review or my first hotel stay.. So lets begin... This only applies to Best Western Brantford, I have been in many other hotels of the same chain and only had minor issues. Lets begin... I was attending a mini convention within the hotel and had booked a room in the place for this very reason. Using their website , I found a room that from the photos looked okay and was 270 a night (very expensive, in the end I did not pay that price but less 205)... The photos made it look like a paradise ... Far from the case in fact.. The "hotel" is converted motel with some modern expansions, I was placed in a small boxed room that was aged but on first impressions "would do" ... Five minutes into my stay the kids are running up and down the hall and scream like a play ground disturbing other guests. So I figure I will take a shower and get ready for the Friday night events.. I go into the bathroom and see a dispenser and some odd thing in the shower stall... No worries, its not dirt or some oil (a saw cut in the skin of the shower insert)... I start to shower... no shower gel (I have not even used the room yet and no shower gel - see picture).... Not a happy camper at this stage.. On my way to the event, I let them know about the shower gel, the general state of the room the expense and most of all the noise from the kids running around (hockey team members).. I do not ask for a cheaper rate, I do not ask for a new room just fix the shower. I go meet some folks and go back to my room , the floor staff are about to enter my room so I join them... Apparently the shower things are suppose to be locked and she does not have an access key (mistakenly forgotten it happens , fair enough) note it is suppose to be locked and it was not .. So someone is not doing proper room checks between guests (red flag). I go back to my event and get a call that they are moving me to a quiet wing.. So I accept and think hey I will get a great sleep blah blah blah... Well the quiet area has kids and yelling too, This quiet area should be STRICTLY enforced at all times and this falls on the staff and the management that supervises them.. They seem to think it is okay (again hockey team kids and thus hockey hell)... No worries the room is nice but lacking plugs if you are a business traveller (see photos) a nice room and worth 270 for a motel/hotel. I sleep and I actually sleep good but I go to breakfast inside, buffet style (included in the price of the room, hence the increase in price well above normal) ... I look and there is sausage but no bacon, you have to special order it... REALLY? Special order it while 50 kids and adults run around with wait staff and a front greater who could not find fingers with hand in front of their face in total daylight. To those other than Hockey parents time is money and in fact more valued... You can win money in a lottery but you can not get more time by any means in life , you get what you get and can not hand the grim reaper a pass for another hour .. Thus breakfast was a complete waste of time and the staff were rude and teenage unconcerned ... Example you the read may understand would be asking your child how was school and getting that "fine" answer we all know so well. The staff on the weekend certainly do not like complaints, that is for sure and the night manager (I checked the rules so no last name) Richard set back customer relations so far back they entered an entirely different universe. (Again checked the rules for posting names) Selina the front greeter in the morning cops such an attitude that would put any teenager to shame and could give a PHD lessons in not giving a single concern about a persons stay. Attention to detail is lacking, I have seen conference room trying to hold meetings while the hockey kids are screaming in the hall way and thus the do not recommend anyone hold any sort of meetings here. In the end, if you are a business person wanting a quiet stay where you need a rest don't stay here and do not hold any meetings here.. Attention to detail is important and there were staff who tried their best but in the end the finger can be clearly pointed at management. The general manager of the hotel is the person responsible for providing that leadership and thus it is a complete failure of that person to do their job and maintain a standard for all guests. It is a great place for hockey teams and other kids sport teams , if I was part of that group my review would be a six out of five.. As they pander would pander to my hockey kids ever need.. Otherwise avoid

    3
    « Noisy in the quiet wing »

    Though I was placed in a "Quiet Wing", the Hockey Tournament in the area seemed to invalidate the expectation. There was no TV remote in the room. Front desk staff did not answer the phone the two times I called them. I had to walk to the desk to get the remote situation resolved.

    5
    « Great Stay »

    Great room and stay. The staff were great and ensured our wedding was an amazing night that we will never forget. Thank you to the amazing event planner, we could not have done it without her help and guidance.

    4
    « Best Western in Brantford »

    Our stay was fine at the BW in Brantford. They put our group with rooms together. After explaining and asking if there was a berevement rate, they adjusted out rate. The pool was fun for the kids. The free breakfast was an unexpected pleasure. Very nice.

    3
    « Spoilt by reception »

    Very comfortable room, good food, excellent breakfast and very welcoming bar staff. But for the actions, or rather inactions, of one member of reception this would have been a 5star visit. Part of my laundry went AWOL so I reported it that night. The receptionist promised to call the laundry the next morning to track the items down. The next night I ask the same receptionist about my missing laundry, he promised to call the laundry the next morning to track the items down. Hardly Diamond Service to promise a guest something and totally fail to deliver. A great business model however, give the hotel items of clothing to have them lose it and then get charged for the privilege on your final bill.

    5
    « Arrived late »

    Got there at 9:00pm the quintessential weary traveller having missed dinner because of travel timing, front desk staff was great, helped me get my dinner ordered in and even escorted me to my room. Nice hotel, clean, quiet. Breakfast included was good, fresh and plentiful. Nice stay.

    5
    « Exceeds expectations »

    Its location is between major centres, but worth the inconvenience. We were offered the upgrade upon booking. That was amazing!! Its location is perfect if you're caught in the typical snowstorms. Will be booking dec 23 either way.

  • 5
    « Great stay »

    Large quiet room. Great buffet breakfast with gluten free options. Very knowledgeable kitchen for gf. Large warm pool. Got locked out a few times because of the locked hall policy. Hallway doors only open if you have a room on the floor. Tried to take the stairs and got stuck out back of the hotel.

    1
    « Horrible experience! »

    Horrible experience and its not even over yet. First the front desk person booked the wrong date for our reservation which ended up us loose our room type. Then after checking in a different front desk person told us that the pool closes at 11pm so we made our dinner plans according to that so we head off to the pool at 10pm to find out we are too late. Very disappointed will probably never stay here again.

    5
    « Best western Brantford »

    Great hotel , friendly staff, excellent service , great breakfast , very clean hotel , love the beds so comfy , good conference rooms and hospitality is great , love the Best Westerns Would highly recommend them to others,

    5
    « holiday »

    love the best western in Branford my granddaughter always comes with me alth we have had some problems in the past two years ago the frig didn't work all our food froze then last year I got locked in the bathroom so was moved to another room this year the problem wasn't the best western fault we had a show at the sanderson centre so the desk ordered a cab at 6pm and it didn't come until 7:10 the desk phoned three times for me they don't know what happened to the first 2 our show started at 7 but we didn't get there until 7:30 so I was disappointed we never had this probable before

    4
    « Thanks for the Stay »

    Thank you for a great night -- as always the Best Western met my expectations. The balcony was a nice, unexpected feature on the room and made for a nice place to sit away from the beds. The only amenity I would have liked is a dvd player or access to something to play movies.

    5
    « Wedding »

    The hotel was excellent to stay at. It was close to the wedding location and a shuttle provided transportation to the location. Breakfast, which was included with the room, was excellent with very pleasant staff. We highly recommend this hotel.

    4
    « Repeating Course Attendance »

    Comfortable location for attending a recurring business course in town. Great place to relax between sessions despite the face lift going on. will be even better once renovations are complete. Staff make up for the inconvenience of the construction work.

    5
    « Very nice hotel »

    This hotel is always welcoming. It is very clean, has nice and helpful staff. The restarant is handy, but there are also other places to dine fairly close by. The cost is very reasonable and I return to this location every time I have business in the Brantford area.

    4
    « Impressed »

    Clean ,helpful and very pleasant staff.Breakfast was excellent. Great variety of food choices. Will definitely stay there again. Very easy to get to from highway and town. Beds were quite comfortable as well.

    5
    « Excellent staff and service »

    During our stay we were able to enjoy many of the amenities offered. The room was very clean and the decor was updated and well maintained. Our King Suite was very spacious and bed was very comfortable. In room jacuzzi was also a plus and much newer/comfortable compared to others we have experienced.

  • 5
    « Business trip to Brantford »

    Good clean room. Good restaurant and bar. Closed to shopping and easy access to highway. Friendly front desk and housekeeping staff. Good internet and exercise room. Good conference rooms and service.

    5
    « Excellent service, comfortable rooms! »

    My wife and I just enjoyed and extended stay at this hotel, the staff was fantastic the food was good, and the beds were very comfortable. We have also been here previously for a conference, again it was a great experience. Will definitely be back!

    2
    « Dingy room with strong smoke smell »

    I am a non-smoker placed into a pet room which was non-smoking room. In the morning a strong smoke smell came into the bathroom vents. Room also smelled musty. Could tell pets had been there. Plug-ins did not work so I couldn't charge my cell phone. Bed was comfortable. Rooms were very noisy. Could hear people in halls, outside and above me.

    5
    « Wonderful Property and staff »

    Wonderful property and wonderful staff. I stay at the property often as a result and use this property for conferences and meetings for my staff and members a number of times throughout the year. Good value and good service.

    5
    « Wedding »

    Was in town for a Wedding! Stayed for 2 nights, rooms were large and very nice. The beds were large and extremely comfortable. The bathrooms were a good size with everything you need. The bathroom as well as the room was nice and clean upon arrival. The staff was kind and friendly and were available at all times! GREAT PLACE!!

    3
    « ok »

    Was ok served its purpose, pool was nice and park was ok. the room was clean the bathroom you can tell they tried to make it nice but needs a rip out. Bed was comfy. Kids enjoyed themselves. My sisters wedding was in the hall and it was very nice. Food for wedding was ok and the bar for the wedding could have had better variety. Kids couldn't even get Shirley temples :( ! When some items were misplaced staff was wonderful helping us try to find it all. Lots of parking

    4
    « Nice rooms great breakfast »

    I was in town for a wedding in the area . The hotel is fairly large a nice lobby the room was a fair size with 2 double beds a fridge of course a tv and a balcony. The room was very clean as well.the pool was nice and warm also clean nice hot tub. The highlight was the breakfast it was resort like. Nice Buffett with with omelette station lots of variety I enjoyed my experience with the hotel . The hotel was right off the highway as well which was good. Would return if needed a hotel in the area.

    5
    « Excellent »

    Really enjoyed my stay. Breakfast is incredible. Large pool and whirlpool. Nice fitness centre. Very friendly staff. I travel frequently so I am aware of different hoyels. This one I highly recommend.

    5
    « African Lion Safari Package »

    My family stayed at this hotel under the African Lion Safari package. We found it to be a great value considering all of the add-ones we got with the package. We used the pool, in room dining and breakfast facilities. We paid around $240 for the package and received $20 off at their restaurant.

    4
    « Great stay »

    Comfortable rooms, great breakfast, fast internet. The King Suite rooms are very comfortable and worth the upgrade. If booking with a group try to get everyone in the same section. You can't enter the hallways to other rooms. This is a great security feature for safety but a pain when visiting friends on other floors or sections of hotel. Nice pool and hot tub.

  • 5
    « Best western Brantford »

    My stay there was excellent. The staff were friendly, professional and courteous. The room was amazing and I loved the hot tub. I would highly recommend it to others. Also it was close to the train station

    5
    « best hotel in the city »

    excellent staff who go above and beyond and nice clean well taken care of rooms and property. my kids als9 love the playground which is a nice bonus. I love the suites they are very spacious and the "quiet hallway" is great

    5
    « Best Western Brantford »

    The folks welcomed us with smiles and friendly comments daily. From the front desk, restaurant, to the support staff around the hotel came friendly conversations and warm smiles. A very clean hotel with many spaces for reading privately inside and out for those moments to just relax, small and large meeting rooms for our group to work together, and great lounge with comfortable chairs near the front desk for us to wait for others.

    5
    « Wedding Accommodation »

    The wedding party and wedding guests made this our home base for the weekend. It is conveniently located to Hwy. 403 and close to our wedding site. We had the rehearsal dinner in the hotel restaurant. The meal was delicious. Karaoke followed dinner providing a lot of fun for our group. Our stay here was most desirable.

    4
    « Nice hotel »

    Friendly cleaning staff. Clean rooms. Good breakfast. Pool was at a nice temperature and we enjoyed the hot tub. Only the blonde at the front desk with the stretched ears was a bit unfriendly. Otherwise it was a nice stay. The infused water at the front desk was delicious.

    5
    « Soccer Tournament »

    Very clean hotel and breakfast is excellent. Everyone in our team really enjoyed their stay, highly recommended place to stay in Brantford. Kudos to all the staff, everyone is so nice and very professional. Thank you Best Western Brantford, keep it up!

    5
    « Great time! »

    It was our first time staying here. We came for my son's first hockey tournament. He loved the bunk beds and the pool. The restaurant and food were great! It was a great first time experience for us! Thanks and we'll be back again!

    4
    « Decent place. »

    I was traveling across Ontario to Michigan and spent the night here along the way. Check-in was easy and the staff friendly. The room was spacious and clean. I arrived a little late to use the pool or hot tub so decided to stay a little longer in the morning to do so. Checkout is 11 A.M. I went to the hot tub at about 10. Water was hot, but there was a distinct ring around the water level of the tub. Also, there was green mold along the adjoining wall to the hot tub. I only stayed a few minutes in the hot tub and went back to my room to finish packing and check out. I informed the front desk of the hot tub conditions upon checkout and was thanked and told they would get housekeeping to clean it. The only other thing that detracted from my stay was the fact that they were preparing to seal a large part of the parking lot and had closed it off which was a little inconvenient for those with lots of luggage staying in that end of the hotel. (But totally understandable!) It's a nice hotel, close to the major highway. I would stay here again if my travels took me through Ontario.

    4
    « BW Nice but not wheelchair friendly »

    We've stayed in this hotel at least three times. Staff is friendly. Parking is lovely. However, entrances to doors--except the lobby--and to other areas of the hotel are not possible for a wheelchair guest travelling alone. Exits have lips or drop downs that make it impossible for a wheelchair guest to enter or exit without assistance. The handicap accessible room has carpet with thick under padding making it hard to wheel across. Mattresses are hard.

    5
    « Amazing stay »

    This is by far the nicest best western we have every stayed at. The quite wing has amazing large rooms with fireplace, hot tub large ceilings and more. Breakfast was amazing as well. Made to order egg station, excellent wait staff and the ability to each outside on the patio. Can't say enough good things about the hotel. There were 10 of us that stayed there. We all had the same experience.

  • 4
    « African lion safari package »

    We got the african lion safari package and it was definatley a deal. They had a small pool for the little ones and we stayed in the double queen Gretzky suite and it was definatly amazing, so much space.

    5
    « Stay during my business travel »

    Excellent accommodation and facilities. Front desk staff were very accommodating. Good restaurant on premises and very good breakfast.. The hotel is well located off the highway. Easy in and easy out.

    2
    « What a mess »

    We have stayed here many times always in the family suit and this time we stayed in adjoining rooms as we have 3 kids and need the space. Upon arrival I was told the family suit was not booked for me, but a queen suit, and I was told this was not the fault of the front desk "I would not do that." I have never stayed in any other room here but the family suit. After a lot of waiting we were given adjoining rooms at a discount. But we got to our room and not adjoining, then after another wait another set of rooms and not adjoining again, finally we got our rooms and we were happy! But we woke up in the morning and we were told to move our car as the parking lot was being re surfaced, omg the noise! And not to mention the hike to our car anytime we wanted to go out. Also housekeeping did not make our room up and give us towels until being asked twice to do so. Finally at 3:30 we got rather up set and demanded they make our room and empty the garbage (2 adults 3 kids) they fill up fast! On our second night there was a loud dog barking and the parking lot sealing made everything stink. I am sorry to say we won't be back.

    5
    « Weekly Guest »

    Stay at the Best Western Brantford every Tuesday. 5 stars. Very pleased and very comfortable when I'm here away from the family. Stayed up the street for a year before I came here. What a &@"$ waste of time. Breakfast is 11/10! Check it out!

    3
    « Family trip »

    Baseball tournament/family trip. Was a good hotel stayed in two different rooms during the stay. The newer side was to my liking but the older side seemed not cared for and not taken care of. Check out time was not very efficient but overall was a good stay.

    4
    « great stay ! »

    had a nice stay ! complamentry breakfast was a nice unexpected , bonus . staff where freindly , and very helpfull . would stay here again . location was very easy to get to , easy toget back on the highway .

    4
    « Best Western Brantford »

    Very courteous. professional and efficient staff able to handle the steady stream of people checking in. It is kid friendly, handling lots of ball tournanment attendees with decent breakfast food options.

    5
    « Good sleep, great breakfast »

    We stay at this Best Western when we attend the near by dirt track (20min drive). The staff is always welcoming, beds very comfortable and the inside pool very relaxing. They recently upgraded the breakfast menu to made to order omelette, waffles, oatmeal, home fries, yogurt; with a rotating menu of French toast/pancakes, bacon/sausage. What a wonderful change from the past two years.

    5
    « Best western Brantford - very satisfied »

    Clean rooms, excellent breakfast. Location was quiet but given the fact it is a little ways from town that was to be expected. If you don't ming driving its fine. Cleaning staff were great very friendly and diverse.

    5
    « Great Place To Stay »

    I have stayed many times at this hotel and I have always had a good experience. The rooms are great the breakfast is varied and very good. It is right off the highway and close to shopping and restaurants.

  • 5
    « Comfort Zone Away From Home »

    My two week stay at this hotel was like a comfort zone away from home. It was quiet, exceptionally clean and the service was top notch. I really like the breakfast brochures. I recommend this hotel to anyone travelling in the area.

    5
    « Best Western Hotel - Brantford, Ontario »

    Every aspect of this hotel is well above standard expectations and the entire staff are polite, friendly and committed to ensure your stay is a positive experience. I would and already have recommended this hotel to business associates and friends without exception.

    5
    « Great value! »

    We stayed at the Best Western for a powerlifting meet in the hotel. Typical Best Western hotel room, but the bed was large and room was clean. My fiancé had difficulty sleeping. Staff was very friendly. A hot buffet breakfast was included the next morning and it was amazing. It was at Myra's and included: an omelette station, eggs, waffle bar, assortment of bread products, jams, peanut butter etc!

    4
    « Another Good Stay At The Best Western »

    We stay here at this Best Western every year for our son's end of season hockey tournament in Brantford. Hotel is in a good location, lots of restaurants, stores etc.. near by. The staff are always helpful. Rooms are what you would expect from a best Western. They have a complimentary breakfast but if you pay an extra 5.00 ( which I recommend ) you get the upgrade of the hot breakfast which is fantastic. Overall, our stays are pretty good. I would recommend this property to anyone looking for a place to stay in Brantford.

    5
    « Quiet and comfortable »

    We enjoyed our stay and the family suite with a bunk bed. Well situated, indoor pool and outdoor park for the kids. Close to many things. Employees very happy and welcoming showing their concern for our confort.

    4
    « Good experience »

    Good value with personable, caring staff. We had a pleasant experience. We stayed there because we needed to attend a funeral nearby and it was nice to come back to a clean, quiet space to unwind. We never used the exercise space or the pool but it looked very appealing and would use it another time.

    5
    « Good Stay »

    Nice hotel to stay at with nice amenities and clean. We had a problem with our first room and they corrected it asap which was impressive. Our new room was very spacious and clean and the beds were very comfortable. Reasonable rates which included a hot breakfast. We will stay there again

    5
    « First time in Canada »

    Had a great stay in Canada. Stopped here on my way to Niagara Falls. The manager working the front desk was very professional and courteous. He was very busy with a big rush of customers when we arrived. He always kept his composure and treated each guest like they were the most important person in the room.

    3
    « Wait for renovations to be completed »

    This hotel is in a great location for access to highways and everything in Brantford. The front desk staff were very good. The food quality at the breakfast is only average but there is quite a bit of choice. The bed was comfortable and there were no problems, but my hotel room was rundown and dingy looking and so the overall experience did not feel as good as it could have. I would wait for the ongoing renovations to be done before returning.

    4
    « Good hotel, clean, close to highway and easy access »

    Was only in for a night, for an event left early in morning, all was good. definitely would return. Not many hotels in the Brantford area to choose from, Front desk staff very friendly. looks like they have updated the rooms. lobby area also all redone. would recommend this hotel if you need to be in Brantford. Ontario

  • 3
    « Might not be good if you can't walk very far »

    The hotel is under renovation. They were painting door trim in one whole wing when we were there. But those rooms were not available anyway. My concern is the long walk within the hotel if you happen to get a room down one of the very long wings. There is only one elevator and if you are on the second floor there is a possibility of walking way down one wing and then just as far down another wing. I have never seen such a weird layout. Usually the elevator is situated in the middle of the hotel. I was there once before but had a 1st floor room close to the lobby. Excellent experience that time. The breakfast is very good to excellent. Bed was comfy. Our room was fine but carpet should be replaces soon. Clean. I would try it again if thy could guarantee me a shorter walk to the lobby.

    4
    « Good Place To Stay »

    I stay here often, service and staff are allways excellant. The continental breakfast is pretty good, there are bagels, pastries, Toast, fruit, yogert,hot porridge and waffles.There is an upgraded breakfast buffet as well as a cooking station for eggs, bacon , omelets etc..

    5
    « Awesome staff! Clean rooms. »

    The staff was quick and kind. I had a horrible dealing with the hampton inn only minutes before! The staff at BW checked me in with in minutes and even called down after I had settled in to make sure everything was okay on our end!

    5
    « Well located »

    This hotel was well located for our purpose for being in Brantford. The fact there were no stairs was beneficial. As a result of this experience, we would look for, and choose, Best Western in other cities.

    5
    « APleasant Hotel »

    The appearance of the lobby and business rooms is great. location is convenient , a bit of a walk to major shopping Centre and easy drive to a variety of restaurants. Rooms are decent, renovating some now. Restaurant staff is excellent.

    4
    « Business Trip »

    Mid-week stay for business. Good value for stay included breakfast and wifi. Hotel staff extremely helpful and courteous. Undergoing renovations, so some noise and smell but well contained and did not impact my stay.

    5
    « Recommend »

    Good restaurant, good choice food and prices. Good room, big comfortable bed. Love the way the corridors are protected by card access for the rooms in that area so nobody pounding past room at midnight.

    5
    « Conference stay »

    Excellent rooms with supreme beds and amenities. Restaurant had a good selection on the menu, food was excellent and the service was great for our large group. Very easy to get to off the highway and also close to the Wayne Gretzky Sports Centre if you are in Brantford for any tournaments.

    5
    « 25th Tigercat Anniversary »

    Great place to stay in Brantford Canada. Friendly staff, great meeting rooms, great breakfast buffet. I would recommend this Best Western. It's clean and very comfortable. Reasonably priced. About 1 hour from Niagara by the Lake and Nigara Falls. About hour from St. Jacobs country

    5
    « Last minute stay »

    Excellent hotel and overall great experience. The room was very nice and very clean. The bed was comfortable. The room was quiet. We were upgraded and very pleased with our stay. Would highly recommend this hotel.

  • 5
    « My Experience at Best Western Brantford Hotel and Conference Centre »

    If you're looking for a nice hotel, with all the amenities, this hotel is great. The hotel staff is awesome, and are always willing to go above an beyond to ensure that you have a pleasant experience.

    3
    « Conference stay »

    3 day stay while attending conference in St. George. Good location. Friendly staff. Hotel undergoing renovation and hallways look quite 'dumpy'. Room was furnished OK but bed somewhat 'firm'. Good breakfast provided.

    4
    « Our stay at the Best Western in Brantford »

    We stayed at threBest Western in Brantford for two nights in June because we were attending the graduation of our grandaughter. We were very happy with the accomodation and the staff could not have been more friendly and helpful. The location was perfect for us as we were visiting with family in Kitchener as well as Brantford and the hotel is situated close to Hwy 403 and not too far from the 401.

    5
    « Excellent experience »

    After a 6 hour drive to this city to attend a grandson University graduation, this one night stay was a very good event to also make it a total success. The location on arrival was easy to find; the staff were excellent and the room, dining selections for dinner, relaxation, and breakfast; not forgetting the excellent staff efforts.

    4
    « Extremely comfortable »

    Here for a busy show and particularly appreciated the quality of the room and facilities. Stayed on a busy weekend and found this property had a quiet policy that prevented the noise of events from interfering with a good night's sleep. Beds were extremely comfortable and fixtures and fittings really good quality.

    5
    « Tournament stay »

    Hotel and breakfast were excellent. The value was good and we were very happy with cost and location Rooms were neat and clean. All facilities we were looking for were there. It was close to the event we were at.

    5
    « Great stay and amazing value , loved the breakfast which had it all »

    The hotel was great value , staff was excllent . Breakfast at the restaurant was included . I booked directly online and fhis CAA rate was cheaper than any of the discount book in sites. The bed and pillows were more comfortable than my pillows at home. Loved The sleep.

    4
    « Ideal Tournament Hotel »

    This was a great say for our tournament. Staff was very kind and kids really enjoyed themselves. The party room was a nice and the pool, hot tub and sauna were clean and large enough for many of the kids.

    5
    « good value »

    Always a clean and comfortable place to stay. The breakfast is great - even get fresh orange juice with the included breakfast. Good bright parking lot. Rooms are comfy and clean. Always stay here when in the area for business

    5
    « Always reccommend »

    Only place we stay when visiting Brantford. Always Great service and super friendly helpful staff. Make sure you see Carol in the restaurant when you go to eat. She goes above and beyond every time. !!!

  • 4
    « Well pleased »

    Nice friendly greeting upon arrival, staff made some changes that allowed me early access to my room. Room was very clean and comfortable and made for a pleasant stay. Would definitely stay at this hotel again in the future

    4
    « Business Trip stay in Brantford »

    This is a very good value for the money. Generally I stay in Hilton and Holiday Inn branded facilities. This hotel was good quality and good value. It is located in a great area for restaurants and shopping off the Wayne Gretzgy Parkway. Downtown is 10 minutes away. Access to the highway to Hamilton or Woodstock is close by.

    4
    « Great getaway close to good shopping and restaurants. »

    Loved the Jacuzzi suite extra large room. Clean and affordable in a very quiet hall. Lots of good restaurants near by - the one on site is not so hot. twenty minute drive down the highway to more shopping and great restaurants and entertainment in Hamilton or check out the Sanderson Centre in downtown Brantford.

    5
    « Exceeded my expectations. »

    Great location, just off of Hwy. 403. Recently renovated, nice presentation when you first enter. 2 Queen bed Suite was very spacious. Staff amazing and very accommodating. Food was good and breakfast that was included in room price was very good. Overall great experience and I would return.

    1
    « TERRIBLE CUSTOMER SERVICE »

    It was impossible to get a good night sleep as there were kids running up and down the halls, laughing, yelling, knocking on doors until midnight and nothing was done to stop this behaviour. This went on for 2 nights.

    4
    « Good stay »

    comfy beds, rooms out dated but an okay stay......rooms are big, washrooms are small. Free breakfast was okay, could change it up from day to day for variety. Had lunch at the restaurant, it was good, but for 2 grilled cheese and a club sandwich it was $82

    2
    « Hotel was a mess (Renovations going on, rude cleaning staff) »

    I stayed at this hotel for 3 nights The Hotel was under renovation. Paint was still wet in some areas (I brushed up against white paint sometimes during my stay, ruined my jacket). The hotel cleaning staff person who I asked to help me with the broken remote was terse and rude. The breakfast was pretty bad too. Good bread products, but the entire buffet was a bad (Eggs were horrible). For the cost, I would expect much more from a hotel.

    2
    « Limit your expectations.... »

    I booked this reservation based on the Best Western's location, since I was attending a funeral in Brantford and wanted to be as close to the gatherings as possible. The BW is right off the highway and easy to find, which was a plus. That said..... What was good: the staff was friendly and conscientious; the bed was comfortable. What I wish I'd known before I booked: this BW is in a state of disrepair - though I understand that maintenance can be expected anywhere, the hallway walls in our section (entrance D, near the pool) had been stripped of their paper/paint and didn't appear to have plans for a new coat of anything -- it just looked like a terribly run down building that was on its last legs. Check-in was quick and easy, but for opening the hotel room door to find a repairman on the floor with his tools laid out, saying we'd have to move because 'black stuff' had been coming out of the faucets!? So back to the front desk we went to shift rooms. Along the way were the housekeeping facilities with laundry and garbage storage doors wide open, which remained that way through the duration of our stay. Not a huge deal, just a little thing that contributed to the feel of the place. Once we finally settled into a room, its layout was comfortable, but it wasn't clean in the way I expect a hotel room to be (i.e. things like visible traces of the last occupants' drinks on the nightstands). To put it succinctly: based on the photos I saw on the website and the price, I simply expected way better. That said, if you just need a comfortable bed for one night and don't mind spending about $150 for it, you'll be fine.

    3
    « Work Trip »

    Attended a conference for work which required staying 2 nights. There were signs saying the motel is under renovation & the stairwells had been stripped of wallpaper but didn't come across any actual work being done. My room was clean & met my needs. There was a lot of noise from the hallway & adjoining room. If the parking lot was any indication, the motel must have been full, or close to it. Conference area was clean & presented well. Lunch served on both days was good. At check out, a restaurant charge had been added to my room, which I did not make. The desk clerk quickly verified that the signature on the bill wasn't mine & removed it from my bill.

    4
    « Pleasant stay »

    Stayed for two nights for a hockey tournament. Rooms were clean and amenities were good. The pool looked to be in need of renovations which were taking place in other parts of the hotel. The gym was far superior to most hotel gyms. However was very unimpressed by the disorganized service and mediocre food in the restaurant.

  • 1
    « Not what we expected from Best Western »

    Attended a conference so stayed at the hotel for 3 nights. Conference was good and the lunch served at the conference was excellent but expected that it was outside caterers brought in for the event rather than hotel,staff. Check in was straight forward and directions to room were good. Room was musty had to open all the windows to air the room. Room was large with a king bed but with a tub in one corner the layout felt cramped. The bathroom was exceedingly small and the shower was weird. Walk in shower with a curtain on a curve that was to short for the shower. Hence the floor was automatically soaked each time as the water just ran down the shower curtain onto the floor. Put a bottle of coke in the small fridge and it was a block of ice in the morning, no adjustments for temperature were available on the fridge. Reported all this to reception but nothing was done. The corridors were being renovated and made these dark dingy alleyways even worse getting to the conference room. The way to the conference room had to pass the laundry, housekeeping area and maintainence areas all of which had their doors wedged open and the corridor jammed with carts. Not a nice sight. Have stayed in many BW and this must be me to score off our list.

    3
    « Its ok »

    A good hotel but nothing special. Breakfast which is allegedly included in a room price($100 per night) includes only cold meals. Hot meals such as eggs or pancakes are charged extra. Overall, ok hotel.

    3
    « A little long in the tooth. »

    Facility needs an upgrade. Great location easy to get to. Staff were fine and restaurant was fine. Lots of parking. Long way to lobby from some rooms and outside doors lock at 8PM. Would be nice to be able to use room key later at night for said doors. Had a swimming pool and fitness center but did not use either. Lounge was a bit hidden for later at night as you had to go thru the restaurant which closed at 10 Pm. Front desk was very accessible and clean.

    5
    « Girl's Get-away nite »

    Was accommodated with an early check-in. Front desk as well as bartender and waitress in restaurant all very friendly & accommodating. We decided to stay in for dinner & ordered wings at the bar for take-out to go back to room. Wings were great!

    1
    « Not so happy at the BW Brantford »

    After staying one night here we were disappointed with what is usually very good quality at best Westerns. Upon check in and getting to our room we noticed that the section we were staying in was under renovations and as we were in a hurry to get to where we were going didn't have time to really look at the room Getting back to the room late that night is when we noticed how dated the room was The wooden chairs were very uncomfortable to sit in , we noticed mold around the bathtub and how dirty the carpet was. The beds were clean and comfortable so we decided to spend the night. The Breakfast they offered in the morning was very plain and not even tasty. They did not offer express checkout when we checked in and just assumed it wasn't offered. Check out took almost 20 minutes as there was only one person at the desk and she was dealing with a problem. A few days later I received a survey about our stay , filled it in and sent it back,then we received another then another ?? I don't think BW even reads these . I even called customer service a couple times , had to leave messages and still have received any call back. Bad form all around .

    5
    « Awesome Experience »

    Great hotel. Friendly staff and very helpful. Central location. Room was very clean and bed comfortable. Very affordable. Second time as a guest. Will be back again next year. Highly recommended. Complimentary breakfast provided. The lounge and Bar is quaint. Excellent food. They didn't provide a channel to rent movies. if they did, I couldn't find it. That is the only complaint and this is minor. Great experience

    4
    « The people make att the difference at Brantford Best Western »

    My husband and I had to stay at the hotel for a month because of a difference in sale of house and new one available. The people at the hotel made our stay less stressful. By the end of our stay the staff were like old friends. Always a smile and a warm word of encouragement on a bad day. We want to mention them by name because they were so kind to us, Brenda, Carol, Andre, Lisa, Karen H, Michelle, Annie and the housekeeper Claudette and Emma at the front desk. We actually miss them and a week ago I went back and had breakfast there so I could see them. Thank you.

    5
    « Great accommodations ! »

    Everything a hotel should be ! Great front desk staff . Warm comfortable room with a balcony. Overall absolutely pleased ! Will definitely stay there again if I'm in the area. The staff knew the area very well and recommended a great restaurant ! Right off the highway.. this hotel was amazing!

    5
    « Fabulous »

    I stayed here for two nights for a convention that I was running. From start to finish everything about booking the Hotel was great with everyone I dealt with. Wonderful venue to have an event at. The restaurant is one of the best around and the price is very reasonable, you can't beat the food or the selection. The hotel is clean, quiet and easily accessible to the 403. Room was great and spacious. One of my best hotel experiences this year.

    3
    « Has Everything you need. »

    This hotel was not brand new but had all the amenities needed. Very convenient location on two highways, walkable to major shopping centers, public transportation to Toronto. Pool, fitness center, restaurant with decent food. Great for a conference.

  • 5
    « Newly renovated »

    Stayed for one night earlier this month. Newly renovated facility with a good selection of room types, numerous meeting rooms, full service restaurant with excellent food, fitness room, pool and banquet facilities. We had a suite style room which was very comfortable and well finished. We had a buffet style dinner and the hot buffet breakfast. Would recommend this facility.

    5
    « Sunday brunch »

    Went to the hotel for Sunday Brunch thanksgiving weekend and what a treat. Scrambelled eggs, bacon, sausage, waffels, made to order omelets, carved roast beef, mashed potatoes, fresh carved turkey and the best stuffing i have ever had not to mention all the yummy deserts and soft serve ice cream. What a great meal. Will be back for sure.

    4
    « Kicking it back at the BW in Brantford »

    Are you headed to Brantford, Ontario? The Best Western is a great place to stay. The staff are very friendly and accommodating. I stay there every time I am in Brantford. I have never had a bad experience. The rooms are lovely. I recommend staying in one of the Whirlpool suites in the Gretzky Wing. The perfect way to relax. Affordably priced and conveniently located right off the highway. I strongly recommend this BW location.

    5
    « been staying here since 2008 »

    been staying here about 30 days per calendar year. started in 2008 and fly in every 3 months or so to visit relatives. restaurant staff are great as well as housekeeping and front desk. the staff are what makes this hotel

    4
    « Good stay in Brantford »

    My room was clean and comfortable. The staff were welcoming. They could not accommodate my request for a particular room so they gave me two coupons for a free hot buffet breakfast. We also had dinner in the restaurant. Our server Lisa was fabulous!! Friendly, accommodating and attentive. Our meal of pork tenderloin was absolutely delicious and we sent our compliments to the chef. Try it! It was wonderful.

    2
    « More like a motel not Hotel ... smelly rooms poor condition »

    We attended a wedding and stayed here and was very disappointed ... mattress and bedding very tired ... room smelled of smoke due to air conditioner venting from the back wall where upon we found numerous cigarette butts outside our sliding door. Bathroom extremely small have to move in beside toilet to close door. Restaurant was good ... nice prime rib buffet for 21 dollars....staff friendly and helpful...just a hotel poorly maintained.

    3
    « Average stay »

    Front desk assistance was excellent. Check in was friendly and efficient. Our room was located on the second floor. First impression walking down the halls wasn't the greatest. The carpet was old and gross looking and the wallpaper in the halls looked the same. The old carpet continued in to the rooms. Other than that negative, the room was decent was a fridge and sitting area. The AC unit was very loud every time it turned on. Hall noise is VERY loud. You could hear every single door opening and slamming closed. There are many sporting teams that stay at this hotel so the door slamming lasted pretty late at night. Noise between the walls was actually very good. We could not hear any voices. The breakfast is great. Free continental or a mere $5 if you wish to upgrade to include omelette, sausage, pancakes. We were satisfied with the complimentary breakfast.

    5
    « 09 25 2016 »

    Great hotel for meetings and rooms are always clean. Staff is very helpful and go out of there way to make your business easy to conduct. I stayed in a room with a Jacuzzi and I was impressed that the Jacuzzi worked so well. It filled up fast and worked very well, very clean. Overall, a great place for leisure or business.

    2
    « Decent, but pricey and room cleanliness could be better. »

    Apparently this hotel is going under renovations, which are really needed. Our room wasn't yet renovated, but it was obvious it wasn't properly cleaned from the previous guests. There was dried urine on the toilet seat and hair in the bed. Walls are pretty thin, so you can clearly hear the cleaning cart going by at night and the ice machine. The hotel was pretty busy due to conventions so people walking back and forth in the night woke us up from time to time. The saving grace of this hotel is the breakfast, a good selection with good coffee is available. Wait staff are very friendly and go the extra mile to accommodate. This compensated from the disappointment regarding the room.

    5
    « Best Western Gem »

    This was absolutely one of the best hotels I have ever stayed in and I have travelled over seas including Europe and Hawaii! Phil was very conscientious, friendly, professional and helpful...not to mention he was Mr. personality plus!! Made the check-in process as smooth as can be. Our room was spotless and VERY comfortable. The bathroom is spacious and plenty of soft, fluffy towels! Loved the soap and shampoo dispenser in the shower! The restaurant located in the hotel is excellent AND they do give you % off of dinner and coupon for upgrading the breakfast! The dining staff was very friendly and efficient. There were several signs about renovations and to excuse the mess but everything was very clean. If I ever get back to this area......this will be the place for me!

  • 5
    « Best Western Brantford a great hotel! »

    We stayed at the Best Western Brantford from Sept.10th to Sept.13,2016. The room was handicap accessible room and it was laid out quite well. The room was exceptionally clean. My socks were still white after walking around on the carpet for most of the first day. It's quite close to a few restaurants and shopping. It's worth the price to upgrade to the hot breakfast from the continental, it's only $5.00 per person and the hot breakfast includes Bacon,Pancakes,Eggs, home fries, sausage patties and links, and of course coffee and toast. The service in the dining room was excellent . After the first morning Brenda our regular server remembered I like decaf coffee and every morning it was ready and with a smile and a pleasant word for us. Then of course there is Walter Gretsky father of the Great One and he will chat with you and sign autographs if he happens to be there. What more could you ask for in a hotel? We will defiantly be staying there again and thanks again to Brenda for making us feel special.

    5
    « Hospitality times 1000 »

    This was probably one of the best stays we had in a hotel in recent years. The staff was professional, very polite, helpful, knowledgable, etc. Check in and check out was a breeze. It was a breath of fresh air. The Hotel is experiencing renovations. There were signs everywhere that said "please excuse our mess while we make improvments" or something along those lines. That being said, I dont think we seen a single speck of dirt or dust the whole time we were there. Our room was not yet renovated, but it was spotless and comfortable. Lots of pillows, blankets, towels etc. The room was a good size with plenty of room to move around. The bathroom was a bit tight, but I loved the soap dispensers. A family of 4 had more than enough of everything. The included breakfast was fantastic. Everything was VERY fresh and there were tons of options. They also gave you an upgrade option of a plated meal as well. I would gladly stay at this hotel again and I would recommend it to anyone :).

    4
    « enjoyable stay »

    I met my friends for supper and travelled with my other friend. we had not stay here before. the pool area was great and the hotel was in a convenient location to get the rest. and back on the highway. they are updating the hotel but that was no problem. we would stay there again. it was a little high in price because of it being a convention centre as well, but well worth it.

    4
    « Was a Good Stay »

    The room was very spacious and clean. The pool was heated and very nice. The bed was comfortable and no complaints from the kids on the pull-out either. They had a smaller kiddie pool and a hot tub as well. Included a "free" breakfast, that cost us $30 for my family of 5. The only reason I gave it 4 stars instead of 5 was I felt the price was a bit much for what it is. The staff was friendly and accommodating, I'd probably stay again if I'm in the area.

    4
    « Good option »

    Rooms were clean, which was the most important thing for us. Breakfast is not that great, but if you have no other option, it still gives you a start to your day. Wifi worked well. Only issue we had was that the outside door closest to our room had the electric lock broken so anyone could enter the hotel through the back door, even without a key. We told the reception desk but they weren't very quick in dealing with it, when we left in the AM it was still the same way. Overall OK and would probably go back if an overnight in the area was needed.

    3
    « Not the cleanest of rooms »

    We found a long black hair on the bathroom floor, we are all blondes. We found a plastic bottle cap in the bed, you would think if the sheets were changed after the last guests the bottle cap wouldn't be there neither would the dark stain on the sheet. We were barefoot walking around the room and food stuck to the bottom of our feet as we walked. Dust and drink stains on the tables. The wall paper is coming off of the walls. They even had the nerve to charge us a DMF tax of 3% for marketing charges.

    5
    « Three swimming pools! »

    Everyone was really nice, the room was super nice - not at all what we were expecting for such reasonable prices. And three swimming pools - one big enough to swim laps, one shallow kiddie pool with a fountain, and a hot tub. Sweet! There was also an outdoor playground. If you have kids, this would be an excellent hotel.

    4
    « Totally worth it..!!! always a pleasure..but.... »

    i have stayed here with my family bunch of time and it has always been a good one. We had came here for leisure and always had fun time. The resort's location is good and it is well maintained. It is good for families and lawn in the resort is very beautifull. The pool and jacuzzi is neat and clean. The food was also good and the front desk was very helpful. Overall it's the best option in brantford. Only problem is they make fool of people in the name of rewards program, they never accept my rewards membership card.

    4
    « Friendly staff »

    Stayed here for one night with a sports team. The facility is clean and well run. The staff are friendly and helpful. The room appeared to be clean and was spacious. Despite the fact that there were a bunch of teams staying in the facility at the same time and a couple of events (wedding, conference) the noise level wasn't bad at all.

    4
    « OK Hotel »

    Convenient location by the freeway, Semi-friendly staff Good breakfast OK dinner and lunch Good size rooms Comfortable bed Coffee and tea in the room Some of the rooms are slightly noisy heading the freeway OK swimming pool

  • 5
    « Best Western Addresses Mobility Needs »

    We return to the BW in Brantford each year because this hotel knows how to address mobility issues. The bathroom is perfectly set up for a wheelchair guest, the bed is the right height for transfers and the desk is organized so a wheelchair will go under it and the guest can plug in without having to get under the desk. Microwave, coffee machine and fridge are a nice addition. The room is nicely appointed and large enough for a wheelchair to navigate. While the rates are a little pricey it is worth it for the amenities. Don't bother with the $5 "hot breakfast: option. It isn't worth it. The free continental breakfast has lots of choice.

    2
    « rooms need upgrading »

    The rooms need upgrading. Old stained carpets and a smells a little musty. The rooms needs more lighting. Outdated décor though that's the least of my worries. No room safe. Close to highway so a little noisy but location is good otherwise. Nice restaurant but you have to pay extra for the warm breakfast. The pool, hot tub and sauna are quite nice.

    5
    « Perfect for family »

    This is so far the best hotel that i have stayed in having a large family. Our room came with enough place for us all to stay. Food was excellent, and we came at a time there was live music at supper. I changed hotel to be closer to our next days events, and regretted it. It would have been more worth it to stay here and travel the hour than stay at the Hilton like we did.

    3
    « Meh, just OK »

    My son and I stayed two nights in the Walter Gretzky Wing, in a two queen suite, with pull-out couch, fireplace, mini-fridge, microwave and flat screen tv. Room was large, and bathroom was spacious as well. However, wall paper was peeling off the walls. Only a continental breakfast was included, not a hot breakfast (first I've ever seen at a Best Western). You get vouchers when checking into hotel, to pay an extra $5 for the hot buffet. First morning, when entering the restaurant, the sign said, 'wait to be seated'. After waiting a LONG period of time, we sat ourselves, and had to wait to be noticed by wait staff. Food was ok. There is an omelette station (did not try), where you have to go TO ASK for bacon, as this is not in the hot buffet with the rest of the breakfast meat, eggs and potatoes. When finished, we waited an extremely LONG time for wait staff to bring us a bill, so I decided to just walk out. They certainly came running at that point. Second morning the line was out the door, so we went to McD's, rather than waiting to beg for bacon, and only get noticed when they want to get paid. The hotel claims to be a Best Western Plus (outside sign), but under new hotel branding (logo), it is only a Best Western. Fast food, restaurants and shopping mall are a quick drive away. I would only stay here again, because hotel choices in Brantford are extremely limited.

    4
    « Great family Combo »

    This hotel offers the best rate for our hotel and African Lion Safari adventure. Combining hotel and tickets this is the best deal around. It also included a hot breakfast and $20 towards dinner. We have stayed here before and will again in the future

    1
    « VERY BAD »

    very bad odor in room Air conditioning did work properly. and i think they were breading flys One good thing was the restaurant Food was good at a reasonable price washroom was not clean cobwebs behind the drapes

    4
    « Stay don't eat »

    The hotel is great. Friendly people, clean rooms and wait staff that is always ready to help. If they offer an upgrade, take it. It would be well worth it to be upgraded. There has been a change in ownership of either the restaurant or hotel or both since our last stay. The normally satisfying Best Western breakfast is not the norm here! Fruit, pastries, breads, oatmeal, sugar cereal are all that is offered; no protein here unless you count the peanut butter spread for the oatmeal! But wait there is a $5 CAN/person "upgrade" that is french toast, pancakes(more starch) or greasy eggs. Stay here is wonderful; but save yourself $5 CAN/person unless you love sugar and starch and everything to raise your blood sugar.

    4
    « Great place for Expo. »

    Visited for a convention. Hotel had plenty of good parking. Grounds were very clean. Front desk staff very professional and friendly. Conference halls were spacious. I would attend another expo or conference here. Close to freeway and many food options around hotel. Hotel has a restaurant but I did not eat there. Did not stay over night but I would have if it wasn't sold out prior.

    5
    « Best, Best Western I Have Been to »

    Excellent room, painless check in and check out, great amenities, great waffles at breakfast. The beds were the comfiest I have slept in at a hotel before. All the staff were lovely. I would reccomend to anyone.

    4
    « All good »

    Nice room, clean, all the amenities that you need. Staff were friendly. We were in town for a ball tournament. Kids were wild in the pool but the staff stayed away and let the parents deal with this it. Hotel is right off the highway 403. Overall good experience.

  • 3
    « Not impressed »

    I have stayed at this hotel before and was more than pleased,....not so much this time.....rooms are stale and need updating...issues with bathroom door and tub not draining when showering.....just overall not a pleasant experience

    4
    « trip to visit the Falls and Toronto. This hotel is in the middle of those 2 cities ( 1hr away) »

    Very nice hotel, Clean, Walter G. wing of the hotel, big Room for 2 queens Bed and a sofa Bed, sleep 5 people. Sofa bed is a twin size, Excellent service, Good breakfast and hot breakfast upgrade for additional $5.00. people here are friendly. Shooping centers and stores around the hotel. 1 hour and 10 mins from Niagara falls and 1 hr and 10 mins from Toronto. Quiet place, modern, rooms has coffee maker, microwave and small refrig. Vendor machines and ice machine. I recommend and I will come back to this place!

    4
    « A good place to stay »

    Great hotel for the price. Friendly efficient staff, sparkling clean, quiet. Restaurant above average, breakfast buffet extensive and tasty. Attended banquet at this facility- well done, prompt service, excellent food

    5
    « quiet and comfortable »

    Great stay, pleasant, professional people. Good selection at breakfast from a cold buffet to hot buffet and special omelette selection. Quiet location very near shopping and other restaurants. Very clean rooms, comfortable beds, easy access to Highway 403.

    5
    « Nice hotel »

    Stayed at this hotel 5/27/16 and enjoyed the stay. Only complaint, for some reason one side of the bed was extremely soft and made it hard to sleep due to back discomfort. Other side was fine. I'll stay again

    5
    « Great place to stay »

    We had a fantastic King size room in the Walter Gretsky wing. This section of the hotel is know as the quiet wing and our room was very quiet, clean, spacious, and nicely decorated. The hotel staff were very friendly and accommodating and made our stay very enjoyable. For those with children there are rooms with patio's overlooking an outdoor play structure for the children along with a nice indoor pool and a well appointed workout room for the adults. The hotel also provides a good size continental breakfast buffet from 7 am until 10 am and if you would prefer a hot breakfast buffet there is a nominal charge (approx. $6) . We had the continental breakfast and the hotel even provided gluten free bread which they toasted on a toaster provided for gluten free bread only. If you are Celiac or have a gluten allergy you know how important this can be.

    5
    « wkend of may 21st 2016 »

    excellent experience without any complaints other than the refrigerator in the wheelchair accessible room was not turned on at the time of arrival. We thought it was not working until the following day a relative noticed it was turned off at the back. It should have been working at the time of arrival especially when there are wheelchair-bound patrons are involved. It is physically impossible for a person in a wheelchair to access the back. Great location, quality rooms and terrific staff.

    3
    « Convenient but not peaceful »

    We recently attended a family function in Brantford and considering the nature of the festivities thought that it would be a good idea to stay at the best western. This place is showing its age in the hallways and rooms but it's not decrepit by any means. What we didn't care for was the fact that we could hear every word that was said in the next room and they weren't yelling!!!! A little unsettling!!! Breakfast the next morning was a long lineup which we finally decided wasn't worth the wait. We could see numerous empty tables but the staff was studiously ignoring the lineup. Pissed me off.

    4
    « Superb for Sports Teams!!!!! »

    Nothing to criticize at this place. Everything that we could have expected was ' top notch " . Extremely welcoming , friendly and courteous. Jackie and Tianna were phenomenal in helping us, plan this trip for our swim team of 40 kids. Every single staff member seemed to be unflustered with all chaos that could arrive from having multiple teams stay, at the same time. The rooms are spacious,..more than we had expected,..and although many don't have microwaves,..they do all have mini-fridges. The catering and food quality were great..and again, they were more than willing to accommodate for allergies and food sensitivities. Thank you once again to the staff...and hope to return when we are in the neighbourhood.

    3
    « Ballet competition »

    My daughter and I had a very nice rest in our room and loved the beds but were a little bit surprised about how small the bathroom was! I was also really unpleasantly surprised about the service we received during our breakfast. I know it's a busy time for the waitresses as they are running back and forth waiting on everyone who's in a rush to get their breakfast but all it takes is a friendly smile and some friendly banter. Both the waitresses were short with me and I thought, gosh, I'm really sorry to have bothered you.

  • 3
    « Okay »

    In Brantford on business and my partner and I stayed here. It's a very large, sprawl-y hotel so we had to walk pretty far to get to our room. The bed was not that comfortable, and the air conditioner in our room was very loud and it would turn on and off, which woke me up once. The hotel was clean enough and our room had a nice sitting area with sofas and a desk in addition to one double bed. The food in the morning was okay.

    3
    « Nice »

    This hotel is nice. The hotel rooms are a bit outdated but reasonable. Breakfast was nice. The food was okay. The upgrade was reasonable for the hot foods except the potatoes were overcooked and the french toast was not good. I would consider staying again.

    5
    « Emma went above and beyond »

    I just got home from an AMAZING stay at this hotel with friends and from check in, Emma was just WONDERFUL, she was going to give us a good rate, but once we told her that were there for a funeral, she automatically gave us the bereavement rate. The room was top notch, very clean and quiet, breakfast was good, we will definitely return and recommend this hotel to others

    5
    « Garth Brooks Concert Stay »

    This hotel was very clean from the parking lot, the front lobby, halls, elevators and rooms. Rooms were very spacious. The continental breakfast had an upgrade option for $5.00 to a buffet that offered hot and cold foods. The staff was very friendly and knowledgeable about the local area. The front desk clerk went out of her way to try to find us reasonable transportation options to get a group of 8 to Hamilton for the concert to avoid us needing to travel with two vehicles. The halls were quiet. The furniture was comfortable. Excellent overall experience.

    3
    « Good hotel, BUT.... »

    Hotel was very good, but, hockey tournament packs of kids running the halls unsupervised right up to 11 pm at night is not acceptable. Management needs to address the comfort level of the guests who are not affiliated with the travel hockey teams. The travel teams may be a very lucrative market, but, it would be responsible on the staff's part to enforce some type of control, even if the parents are not stepping up to the plate.

    3
    « The rooms are old, but.... »

    The hotel is very conveniently located near the highway, shopping centers and restaurants. Great for a 1 or 2-night stay for business purposes... Steve at the front desk was extremely efficient and curteous. This definitely helped me accept the poor state of the hallway and the room doors. The room itself was OK and the bed seems very comfortable...

    4
    « Nice hotel, great service and comfortable rooms »

    We are staying here for 5 days (still here) and very impressed so far. We have a drive up room which is great whilst there is still clearly some updating required everywhere is clean and well appointed.. We have a room with 2 queen size beds but there are plenty of other room configurations on offer. The restaurant and bar area are lovely, great choice on the menu but the portions were too large for us. Waiting staff are super helpful which is not uncommon in Canada but still nice to experience.

    2
    « Older hotel »

    The rooms are old. Cracks in ceilings, paint peeling. Bathroom not very nice. Breakfast is good. Great location. I guess you get what you pay for because the rate is good. I'll probably stay here again.

    3
    « An older style hotel that is getting some upgrades »

    My wife was here for work for a few days and we came down to join her. The pool was well used and reasonably well maintained though the hot tub could have used a bit of a scrub. Our room was fine and the beds were comfortable. They are obviously updating rooms but our had not been done yet. I had eaten supper at the restaurant previously and it was quite good. The breakfast was nothing special, but it had some nice options. Go for the custom made omelette. Our server was very sweet and had us sit down instead of standing and waiting for out omelettes.

    4
    « Nice Hotel »

    This was the best option in Brantford. It is has many amenities and courteous staff. Safe and clean hotel with a nice restaurant and bar. Room décor was a little outdated but the beds were clean and comfortable.

  • 5
    « Excellent »

    All around great stay. Great dinner and breakfast. Rooms clean, near everything by. The staff was helpful and friendly. Bathroom could use updating, rooms pretty sound proof. Free parking well lit area

    4
    « Good Value for Business »

    The hotel was a good value for a one night business trip, conveniently located right off of the 403 Highway. The room was average, could use some updating, but I usually stay at Westin or Sheraton hotels so hard to compare with them. Overall no complaints about the stay.

    5
    « Great Experience »

    It was our first time staying at this location and it was a pleasure. The staff were friendly and very helpful. Their suggestion for dinner was great. They went out of their way to provide us directions to the restaurant. It was great value and enjoyable. I will definitely come back.

    5
    « Great hotel »

    Staff was very nice everywhere in the hotel. Love the suite with 2 bedrooms and bunk beds. Very quiet hotel. Will go back for sure! Perfect for a family with kids - this room can sleep 6 people very easily!

    5
    « Staying at BW »

    Great Great Hotel. Staff makes thing easy and comfortable. I always stay here . No other option to me when i come over to Brantford, Canada Restaurant quality and service is superb. Prices are also a great value

    4
    « Lots of parking »

    There is lots of parking here with many entry doors. This is a large hotel but at least you can park close to your room. The staff here were very friendly and accommodating. My room was nice and clean. I did have a personalized letter waiting for me when I arrived with a lil welcome bag which really made my day. I would stay again.

    4
    « Good Hotel »

    Bathroom tiles a little moldy and the hot tub has some scum. Room decor is modern. Internet connectivity was erratic, but usually connected. Continental breakfast has no warm items that are complimentary. Overall we are satisfied with our stay and would consider staying here again.

    4
    « Good location, decent stay »

    Good location if your travelling and need to stop over. Room was pretty decent, reasonable internet connectivity which I was looking into mainly. They do have a nice restaurant which I would say is good, breakfast was ok and lunch buffet is quite reasonable, food was good and fresh. I did stay at a motel in London Ontario last time and compared to that I prefer this place.

    4
    « 2 night stay »

    Hotel is great. Some updates have been made. Breakfast good as you had a selection of pasties, bread and bagels. Lots of fruit to select from. If you wanted you could upgrade for $5 for eggs and bacon. Pool was down for maintenance when we were there kids a little disappointed. All in all good place to stay.

    4
    « Great value »

    I frequently stay at this hotel for business and have a consistently positive experience. The staff are very welcoming, especially the breakfast team, the rooms are comfortable, and the hotel is usually quiet. Continental breakfast is included, and the hot oatmeal is the best I have had at any hotel.

  • 4
    « Spacious king suite with separate bedroom »

    I really enjoyed my 1 night stay. I could have stayed for a week and have everything I needed. Modern and clean with comfortable furniture and a great TV that swiveled to face the desk when I was working or the couch when I was lounging. Extra TV in large bedroom also. Convenient kitchenette with sink and necessities and large bathroom with ample counter space. My only disappointment was the mattress was not the usual Best Western standard and the sheets did not fit properly. The duvet and pillows were nice and I did sleep well.

    1
    « Truly the worst hotel and staff ever! »

    No choice I have to go to this hotel every year to my company meetings and dread it in advance! The worst hotel I have ever been to and it is so mainly because of the incompetent staff who insists on not listening to your needs and telling inaccurate information! Why can't they hire proper people to work there?? Small town blues? They can't find efficient people to work their? I asked for a quiet room as I have been doing so for over 19 years! Where do they place me?? Facing the highway where the noise is unbeleivable and not facing the court side where do they place me? Facing the high way!! I was there for three nights and never got any sleep!

    1
    « Didn't realize that I shouldn't have booked this hotel »

    OK. the hotel served its purpose. I needed to stay for work in Brantford. But if I didn't have other hotels to compare to this review might be better. But there were a lot of little issues, ok bigger issues that will cause me to never stay there again. (Though I may since it seems to be the only hotel in town.) Some issues. Door handle, turn up then down to make the door work. The room didn't get cleaned one day, then the next day the maid left one of those cards "how are we doing, we give excellent care" index cards. The shower, never could stay on one temperature. The lighting was so dim in the bathroom when you showered you were in the dark. The sink never drained. The toiletries smelled bad and didn't lather (that may be the problem of the water). The towels were so hard that they never dried my body completely. Who puts a step up to the heater, so in the middle of the night when you go to change the temperature of the room , you trip and fall onto the heater. Lets put it to you this way, the best part of the room? the 2 port USB phone charger by the bed. Best thing I have ever seen in any room. But that is it. So you see these are some of my issues. Maybe I'm nitpicky, but I had just recently stayed at a Holiday Inn and it was like night and day.

    5
    « Manager Joanne treats her staff very badly. Most demeaning woman to work for »

    Staff was great. Except for that woman general manager Joanne. I've noticed how horrible she was with her staff. Demeaning. Stands there and constantly watches them only to put them down with negative comments.

    1
    « Disgusting »

    This is my second and last time staying at this hotel. We stayed at this place as we were visiting family and wanted to let the kids have a good time swimming. We live in Toronto so it's definitely not a stay because of a long distance drive. Our room almost came to 200 dollars. (should of stayed at great wolf Lodge for around the same price a night) we checked in and the room was as okay. Minus the dead flies on the window frame. We went to swim and to be honest although super gross I noticed feces in the small kiddie pool and on the pool deck. I reluctantly turned a blind eye and decided to let the kids swim in the big pool,as this was the purpose of our trip. At this time it was all clear. Swam for maybe five minutes and noticed feces in the pool on the steps of the big pool . I gathered my kids and quickly left and went to express my concern to front desk staff. As I was telling staff what happened, a young man asked where the pool was. I told him there was feces in it and was SHOCKED when front desk staff told him where the pool was. News flash Best Western when someone defecates in a pool you need to clear the pool and shock it to prevent illness to your guests. I also found out you open your pool to non hotel guests, and anyone can buy a monthly membership. I've never heard of this before. People walking on the deck with dirty boots etc, some major health and safety violations going on here. One positive.. The Kirby Resturant had good food. Wish I went home after our family visit. I'd be 200 richer and a lot happier.

    5
    « Excellent All Around »

    We can't say enough about this hotel, it's staff & service. We original stayed there because it was very close to our daughter's swim meet at the Wayne Gretzky Sports Centre (5-10 mins away) plus it has a 'family suite' with a master BR, living room & separate BR for our daughter & teammate (really reasonable). While we stay at a lot of hotels for swim meets, we were really impressed by the staff & service.. Due to problems I had with a medical condition they allowed my family to check in a bit earlier & even check out a little later without charging us extra (which has happen before at other hotels). The restaurant was great, free breakfast, the kids loved the pool & playground & of course having their own room with a TV. We have some more swim meets in Brantford this year & will be staying there again as well as recommending it to the other families. I have no problems recommending this hotel to any teams & families going to Brantford.

    4
    « Nice and service minded.... »

    I stayed here for business purposes for a week and the room was very nice and clean and the staff was super friendly and helpful. The free continental breakfast is ok and for +5$ it turns into great :) The A/C is very noisy every time it starts during the night.

    3
    « Hockey Tourney »

    This did the job for the tourney, worth the upgrade to Walter Gretzky wing. Free continental breakfast or $5 up charge for full breakfast with eggs anyway which was very reasonable. Its very convenient having a full restaurant in the hotel and the rates far with friendly staff.

    5
    « Tremendous service! »

    We had a birthday celebration for our grandson with over 40 people in attendance.The brunch buffet was plentiful and varied and a reasonable price.We were in a private banquet room and had only one attendant to look after all of us.I can tell you that was more than enough when you have someone like Summer.She took care of everything the entire 4 hours we were there.Pleasant,happy and smiling and genuinely concerned that everyone enjoyed themselves.She made it seem effortless,and was the main reason we are writing this review.Thankyou!

    4
    « 9 out of 10 »

    We stayed here for a wedding and everything was almost perfect. The rooms we booked were fantastic and large, clean and reasonably priced, the customer service, both at reception and especially at the dinner were way above average! Most events like this, you would rarely see a supervisor or manager on the floor, but we did throughout the night. Even late in the evening, someone had spilled wine and 2 servers noticed the stain at the empty table and while the people were up dancing, they carefully moved everyone's belongings, table decorations, candles etc and put down a fresh table cloth, and put everything back as they found it...I was very impressed with this. Even the next morning our breakfast server asked if we had slept well and had enjoyed our stay. The reason it wasn't a 10-10 is because of 2 reasons. The food at the wedding could have been better. The Chicken was cooked to perfection, hot, juicy and very moist, however the skin was soft and too moist like under cooked bacon...not edible. Not sure what the sauce was, but it's consistency didn't look appetizing including the way it was spread onto the chicken. Also, the vegetables were properly cooked, which is good, but I had a few pieces of zucchini that still had not been trimmed at their ends...small things, but something for your Chef to work on to improve. The main issue that was our biggest "take away" was from when we went to the Brunch (almost $18 per person), the morning after the wedding, my family and I had sat down and right away the servers came around offering coffee to everyone, only to find out LATER it was NOT included and was an additional $2+ per person. I was stunned. I have been in the Hospitality business for 35 years both as an Executive Chef and GM of large food operations, and felt this was such a petty thing to do. Perception is so important and everyone's perception was that we were being "ripped off" in a way. Too bad it was our last interaction with the hotel before we left. Everything had been so good up to that point, especially the customer service, and we left with a bad taste in our mouths. I think this is something the hotel needs to review. My suggestion would be to include the coffee, even if you have to raise the price slightly. In closing, I would highly recommend this hotel and I would definitely stay here again.

  • 2
    « Not impressed »

    My daughter and family accompanied me for an overnight stay at Best Western Plus in Brantford, Ontario. We took the Family Suite. There were not enough towels for all of us, neither were there enough wash cloths. The kids' room was not properly cleaned. The toilet needed plunging and the shower curtain had burnt holes in it. There were items of garbage left from the previous occupants (eg. a hair clip on the floor).

    3
    « Nice, average place. »

    This is a BUSY hotel. Oh my ! Check-in had a group of 12 people ahead of us with only two people at the desk, so took over 15 minutes just to get in front of a person. Guess they can't control when people show up, so can't fault them for that, but be aware this hotel has A LOT of halls with MANY events and it's BUSY. Not the most quiet place, so if you want quiet, make sure to request a room in the Gretzky Wing, which is a key only accessible wing and dead quiet. Large rooms, very comfortable. A bit dated, but clean. Nothing over the top to report here, but nothing negative either. I guess average is the right word. Continental breakfast is included, and for a few $ more, you can get more options such as made to order omelets and warm food. Nice to have the option.

    4
    « Nice hotel for the price »

    This is a nice 3 star hotel. Rooms are clean and fairly large. Well maintained. Bathroom extremely small. Quality/price is very good. Excellent work out room. Very friendly staff. Corridors are old looking.

    4
    « Always my go-to »

    Whenever I need to book a conference room and need a meal to go with it, I book here. The food has really improved and impressed. They always accommodate and adapt if the usual room is unavailable or the group size doesn't fit in that room

    5
    « Recommend Best Western »

    We stay in a lot of hotels for business and the Best Western in Brantford ranks up there with the best of them. Conveniently located 1/2 way between Niagara Falls & Detroit. The rooms are clean, the staff super friendly and the pricing fair. The complimentary breakfast buffet is way above average with an option for custom gourmet breakfast order for $5. Great cable TV package, swimming pool and gym. What more does a traveler need?

    5
    « 40th Birthday :) »

    Great hotel, staff are super friendly and helpful. Right off the 403. Rented a jacuzzi fireplace room, spacious, clean, warm place. Robes were a nice touch! Slept great! Breakfast was hot and delicious. Worth the $5 upgrade. Went Al Dente for an amazing dinner.

    5
    « 11 13 2015 »

    Great staff that go beyond to help customers have a great stay. The porters helped me with boxes for a convention set up and whatever I needed they we're there. The restaurant is good and lounge / bar is nice to relax.

    5
    « Really Nice Facility »

    This Best Western was much nicer than the Hiltons we often visit. It was clean and modern. The employees were friendly and helpful. The restaurant was a pleasant surprise. Our dinner was good. Our waitress even offered to prepare a cocktail she had never heard of before. Our breakfast waitress was friendly and most accommodating.

    4
    « stayed for wedding »

    Stayed for one night fr wedding this hotel us very nice and staff excellent . The breakfast however was not good.We were given a complimentary breakfast with our stay but could upgrade paying 5.00. Still could not have bacon certain items extra cost from menu.The potato hash brown were raw inside.Upon checking addressed this but nothing was done to the bill.

    3
    « What you'd expect »

    I've stayed here on business many times, if you're going to stay here pay the extra money for the Gretzky wing, those rooms are much better. The staff is friendly, they have all the right things for facilities but somehow it all feels middle of the road. If Brantford gets some real hotels at some point I'd change, as it stands now it is here or the Hampton

  • 1
    « 1 star hotel, dont waste your money »

    I stayed at this hotel for one week and it was a nightmare. The hotel needs a major overhaul and its old and smells of cigarette smoke. I was in two different rooms and I was not happy but had no choice but to stay because my company had their acct with them. Rooms are old, sheets had crumbs on them, rooms smelt of smoke and stale air, heater was either too hot and no medium setting. Breakfast was a pain to remember to hand out pink slips supplied by the front desk, for coffee and toast and canned fruit. The hot breakfast which is standard in other hotels was $5.00 and that the eggs and french toast was dry and just awful. Dinner was too expensive to eat there and the buffet was a joke. I felt bad that my company had to pay for this hotel but I guess they were unable to get into the other hotel. We had about 10 to 20 rooms booked each week. Hockey kids were loud and noisy and security doors were never locked. Just a awful hotel and I am surprised that the BEST WESTERN still has this hotel operating. I would not go back to that hotel if i was offered the rooms free. The towels were not changed daily even though they were lying on the floor. Just a trashy place and the staff were not friendly at all.

    3
    « Nice place, no extras »

    Stayed there for 4 nights and had one room. I have a bit of a phobia about hotels as we have had some really bad experiences in the past, especially with Best Westerns. The lobby was really nice, very clean and welcoming. Staff is very friendly and accommodating. Our room...in the old wing and in need of updating. We had a room on the ground level very drafty patio doors.Nice really comfortable beds and the place is very clean. The heating situation, well lets say its in need of an update. Its an in wall unit and VERY noisy. I suppose it drowns out the hwy noise though but I also suspect it's why my allergies are acting up...dusty. The bathroom was very clean although very tiny. Definitely not a space for more than 1 person at a time. In fact the" door just misses the toilet seat" kind of tiny. The room has a bar fridge, nice big screen tv, fold out couch (from which we had to take the blanket from just for getting cozy on the couch( to ward off that draft from the patio door).There is also a coffee maker and free wifi. Really wish that there was a microwave in the unit as I spent the majority of my time here while my husband was at his work conference. It would be nice to be able to warm up a coffee( as there was no complimentary coffee available). This brings me to the reason that a microwave would be beneficial. Quite simply , the food here is awful. Borderline non edible. We were given vouchers for a free continental breakfast, and for $5 we could upgrade to the hot breakfast. Food was cold. The eggs had a "crust" on the top, the bacon was all fat and there was 4 pieces and also cold. We never went back and instead went out to eat.Coras for breakfast was far superior and we had dinner out also as we didn't want to waste our money on a place that cant even get eggs right. I had purchased salads for my lunches and it would have been handy to be able to warm up some chicken for my lunch. The pool was nice as was the hot tub and the gym...very basic. Had a few issues with parking as there was also a job fair going on and there were NO parking spots left. I had to park over at the Home Depot for 1 day...poor planning there. I know that we got a reduced rate during this conference, and I have to say, there is no way I would pay the regular rate to stay here. Its clean but in need of some updates and some basic "niceities" even if its a free cup of joe!

    3
    « Nice noisy rooms »

    Stayed here 7 days and had 3 rooms. The rooms are clean and nicely decorated. And the first floor has sliding doors which are great to get things in and out to the car. There is a good restaurant with a friendly staff and a decent lounge. There are other restaurants just across the highway. Every room has a wall heater/cooler which make a lot of noise and mingles with the noise coming from the hallway. People just talking in the hall sounds as if the door is open. When staying on the front side you can easily here what is going on in the parking lot and when a train goes by. The room at the end of the building was near the indoor pool which you can smell almost all the way up the hall. This room also puts you in ear shot of the highway. Over all a nice room but over priced and very noisy, especially on the weekend when it was full of kids running all over the place.

    4
    « Awesome food »

    Very nice room. We had gas fireplace. Nice touch. Had a great meal at Kirby's. Staff was very good. We arrived without a reservation and they were very accommodating giving us several choices. We will return to stay again.

    5
    « Best Westerns are #1 »

    This is one of the top best westerns I have stayed at. The cleanliness and service was top rated. I always say you can't go wrong choosing a Best Western. The bed was really comfortable. We stayed in the Wayne Gretzky Wing which was extremely quiet. I have no complaints whatsoever about this hotel and highly recommend it

    4
    « Very Good Family Getaway »

    I took my 2 granddaughters to celebrate their 7th birthdays because they enjoy swimming. The rest of my family joined us for the scrumptious dinner buffet and more swimming. I feel safe at this Brantford hotel and the staff were very helpful. Excellent location near the 403.

    2
    « Not Plus category »

    The front desk staff was friendlly and offered quick service. The room standards are below average. The carpet and wall paper were poorly installed. Bathroom tub had mold and rust. Door did not shut well.

    5
    « Pleasantly Surprised! »

    Best Western Plus in Brantford is a simple and affordable, but very well appointed hotel with all the amenities I needed. The staff were pleasant and the rooms comfortable and very clean. I would highly recommend.

    4
    « Very good »

    Stayed weekend from 25 - 28 September. Had king jacuzzi suite that was well appointed. Very large with the best jacuzzi tub we've had anywhere. Breakfast was great. Recommend it to anyone traveling into the area.

    3
    « Bring your ear plugs »

    I likely would have slept okay if not for the persistent opening and closing of the access door outside my room. I was also pretty surprised actually how many people need ice so late at night and so early in the morning. I checked it out in the morning to make sure the machine wasn't hooked up to a loud speaker, but it wasn't. It's just strategically placed to ensure maximum effect to room 181. The staff were great, and the hotel itself is actually quite nice. I however, left tired and disappointed.

  • 3
    « Brantford Best Western »

    Great place to stay, close to the highway. Restaurant was good and the bar/lounge was excellent, service was amazing. Rooms were very clean. Decorating and carpets are dated but that is not as important as having clean rooms. Everything was clean and our room had a bar fridge for our use as well.

 

Getting to the hotel ...

All directions
·From: Highway 403. The Best Western Brantford Hotel and Conference Centre is located off Highway 403 and Wayne Gretzky Parkway at 19 Holiday Drive, adjacent to Home Depot. We are conveniently located just off Highway 403 at the Wayne Gretzky Parkway in Brantford. ·From: Windsor/Detroit. Take Highway 401 East to Highway 403 East to the Wayne Gretzky Parkway Exit. Turn right onto Wayne Gretzky Parkway, turn left onto Holiday Drive. The Best Western Brantford Hotel and Conference Centre is on the left. ·From: Sarnia/Port Huron. Take Highway 402 East to Highway 401 East to Highway 403 East to the Wayne Gretzky Parkway Exit. Turn right onto Wayne Gretzky Parkway, turn left onto Holiday Drive. Th...

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