Best Western Brantford Hotel and Conference Centre, Brantford

Great service all around! The balcony rooms are awesome. Morning coffee on the balcony is an added bonus! Kayla in tge restaurant is such a sweetheart. Love her personality. Front desk and housekeeping staff were wonderful. Would definitely recommend this hotel. Will be back again someday!

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear Dream757231 Thank you for choosing to stay with Best Western Brantford and providing feedback on your recent stay. Cayla will be thrilled to know you mentioned her name and that you loved her personality. We appreciate you taking the time to share your uplifting comments and hope to see you again soon! Yours in hospitality, Joanne Brooks, General Manager

The hotel rooms seemed very rundown. We had to move rooms because there was a smoking smell. Also, the halls seemed dingy. The room was ok, but needs updating. The restaurant and service was great for dinner. The complimentary breakfast was a buffet. People were not sanitizing, very congested. Not a great idea when Covid is still running rampant. I would suggest a served breakfast of your choosing.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear jolanglois88, Thank you for your feedback. All of our guest rooms are non-smoking. We take every precaution on our end for health and safety. Full menu is available for purchase should guests not want to eat from our breakfast buffet. We look forward to serving you again. Joanne Brooks, General Manager

4 nights paid $544can with no maid service, expected to go to front desk for clean towels,ect, then told to dump the wet ones on the hall carpet. Day 2 no water. Room carpet stained. Bathroom had skunky odor. Would not recommend this hotel.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear smadama2022, We are sorry to know that you were disappointed in your stay. We will be looking into your comments. We would have been happy to correct any issues during your stay had we known. We do hope you will give our beautiful hotel and team another opportunity to show you how great we are! Yours in hospitality, Joanne Brooks, GM

Just not clean. Outdated not enough plugins and what was there was over loaded...the staff at the front desk and restaurant were excellent We ordered a beef dip a burger poutine and onion rings all were excellent. The restaurant offers to call our room when our food was ready Very prompt service Reception staff on check in were very accommodating Night staff were wonderful. When we returned that night I couldn't find my room key. The gentleman issued us a new key right away no questions asked

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear ttrott72, Thank you for all your wonderful comments on the service you received from our entire team and the excellent food you enjoyed. We look forward to your return visit. Warm regards, Joanne Brooks, GM

Smelled like cigarette smoke everywhere, our room included. Sometimes with whiffs of marijuana. Made me physically ill after two nights. The carpet felt dirty upon arrival. The fan in the bathroom didn't work. The pool was dirty and I did not feel comfortable letting my son swim in it. Cigarette butts all over the parking lot. Very noisy air conditioner, had to turn off to sleep. The breakfast was mediocre. Would not recommend. I feel like I can still smell cigarettes. It was that bad.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Was expecting a nicer visit to be honest. Got the upgraded room but it wasn't worth the expense really. Nice if you need just a comfortable bed for a night or two but amenities are nothing fancy. Was clean and functional.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Room was clean, hardwood floors were nice. Pool area and outdoor park/play area for kids were good. Breakfast buffet included was nice as well. Main reason for 2 star is smell in hallway. Odour embedded in carpet and walls when leaving room very hard to ignore.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Asked for a pet friendly room to bring our small (25lb) dog. No carpeting in the room, furniture was mismatched and seemed to be the cast offs from other renovated rooms. Our other family members had nice sofas and a fireplace. Not us! And we were charged an extra $30 dollars for the privilege. Mattresses were lumpy and room was either too hot or freezing. And the air conditioner was so loud that you could hardly sleep. Also, my mother is 91 and has trouble with stairs. There is only 1 elevator in the whole building by the lobby which was at the other end of the building from her room. Who knew that you had to ask to be located near the elevator?

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear Linda A, Thank you for your feedback. We're sorry you didn't enjoy the beautiful sanitized pvc flooring and comforts of one of our pet friendly rooms. We love requests in advance to let us know how we can make your stay more enjoyable. Our goal is to exceed our guest expectations and I hope we can do that for your next visit. Yours in hospitality, Joanne Brooks, General Manager

Average room which was fine. I wasn't impressed w/ Guests garbage left in Hallway & floor needed vacuuming. Breakfast was good & offered healthy options. Restaurant staff friendly & personable. Good location off highway.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Thank you Bluchipdrip for choosing to stay with Best Western and providing your feedback. We look forward to your return visit. Joanne Brooks, General Manager

Hotel is located in a great location close to the highways. Check-in was quick, the desk was polite and courteous. The room, while not too fancy, was very roomy and had a fireplace, even though we didn't use it. Bathroom was spacious, all amenities worked well and the room as well as the grounds were clean. All in all, a good stay.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear Jeff S, Thank you for choosing to stay with Best Western Brantford and providing feedback on your stay. We are pleased to know you enjoyed our hotel and we look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

The rooms are nice, shower works great, beds were comfy. Patio door was broken but had a “bar” to secure door instead of look. When we arrived, there were garbage bags sitting outside our room - hallways look old and dirty - entrance “B” secure lock did not work - we could walk right in. Hotel room doors loudly slam shut. Front desk staff and breakfast staff were great! Breakfast - although great hot choices, mediocre at best (but it is free) - leave a tip tho! Definitely has more of a motel than hotel vibe but overall had a good experience.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear HeatherJ22, Thank you for your feedback. We are pleased to know you enjoyed your room, shower, comfy bed and our great team! Safety is utmost important therefore all patio doors have a lock and a safety bar. We look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

This hotel is by far worse than you'd imagine. To start I travelled with two young children. We arrived and the front desk was not very friendly. We get to our room and almost pass out from the awful stench. My family said the fitness room was even worse. It made us actually nauseous. The room is seriously outdated. The sheets were actually dirty. Plus two bath towels for 4 guests. I called front desk and someone arrived and tried to pass me linens. Um no not a chance I'm going to do your job. Then he asks if I dirtied sheets?!! It was an hour after we checked in. Cut to the next money I shower and the towels are all stained. Just super gross! The ac was loud. The remote did not work. The bathroom door touches the toilet when you open it — super cramped. Lastly the food was not good. The buffet had no bacon. Undercooked sausage. Servers didn't clear buffet plates or refill drinks. Big letdown! The supposed park outdoors had random shoes and looks like a place people use to take drugs. I would not let my kids even go on anything. Overall a waste of money and a terrible sleep for our family.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear mattnats, We are so sorry to know that you did not enjoy your stay. Our housekeeping team takes great pride in providing clean, scent free rooms for all guests. Yes, we are an older property, but we continually update our rooms, public areas, and park setting grounds. We will use your feedback for training for our entire team. Our goal is to exceed guest expectations and we are disappointed when we fall short of this goal. We do hope you'll give us another opportunity to welcome you and your family back. Joanne Brooks, General Manager

At check-in, the staff person was indifferent. Our room was tidy but tattered and worn. The breakfast was disappointing. Sausage undercooked, no milk for the cereal. The home fries were good. Was there for a tournament and then kids enjoyed the pool. I don't expect luxury at a Best Western, but do expect more than what this one provides.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear chris2pherh1234, Thank you for providing your feedback on your stay. We do hope you will give us another opportunity to welcome you and show you our beautiful hotel and delicious fresh made breakfast. Yours in hospitality, Joanne Brooks, General Manager

A great place to lay your head. Rooms were clean, hallways were not. Court yard was perfect for our group of u10 baseball families. The pool is a good size, so is the hot tub, if you can't stand to be in the awful echo , please invest in some sound proof, the echo feedback is awful when the pool area is busy.

We were on a "road trip", staying in multiple locations. The Best Western Brantford Hotel and Conference Centre was amoung the best of our stops. Beautiful location, large clean rooms,helpful staff, good breakfast. There was not anything else we could have asked for.

We traveled 6 hours for our son's wedding and checked in a few days early. Due to the timing we asked that 3 other couples also attending the wedding be allowed in out room to change if their rooms were not ready for early check-in. I left a detailed list at the front desk. When they arrived they were told by the staff that it was not possible to get into our room and that they had never heard of us and had no idea what they were taking about. This caused a LOT of unnecessary stress. Arriving for a wedding with no place to get ready! Unnecessary! All the staff had to do was look at the list I left for them. Not happy with this type of service.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear forever28, We appreciate your feedback. Security is utmost important to our team. Wishing your son and his wife many congratulations on their special day. Joanne Brooks, General Manager

We booked a hotel block for my cousins wedding and everyone was very accommodating and lovely! Breakfast was good and there was a lot of selection. I also was very thirsty and the front desk staff provided me with water in the middle of the night! So lovely.

Joanne Brooks, General Manager at Best Western Brantford Hotel And Conference Centre, responded to this review
Dear jessicaprain, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay 5 out of 5! We are thrilled to know you enjoyed our lovely, accommodating team. We appreciate you taking the time to share your positive feedback. Yours in hospitality, Joanne Brooks, General Manager

Rooms could be updated, patio door not in the best condition. Hot tub could use a better cleaning. Overall stay, staff was kind and accommodating. Breakfast was hot, plentiful, but only allowed 1 drink. I would definitely stay again with my family.

I love this place im a business traveler Comfy rooms good amount of space Love the restaurant! Complimentary breakfast is excellent Only issue is front desk wont answer the phone tried 5 times over two days to call front desk from room never answered and made me walk down each time My assistant tried to book me into this hotel twice so far before this this month via phone and couldnt reach anyone over multiple days so i got booked into other hotels b4 this month Also I asked front desk for more tea they said they let house keeping know a day later the friendly housekeeper and I chatted and I got my tea but only because I went direct to source So in short nice hotel great resteraunt Front desk needs work and as an owner id be annoyed they wont answer the phone so people can book rooms for multiple days or get something as simple as tea without the customer hunting down housekeepers direct

Excellent place to stay, with great service, and great location. We would definitely recommend this hotel for anyone wanting to stay in Brantford, Ontario. This hotel has been refurbished, and it is very modern

Dirty room and no service blamed on COVID. Sad this is when you want rooms to be clean and offer cleaning to them. Other hotels in the area do, when we complained it was turned aside again blamed on the pandemic or the long weekend. Brutal downgrade it should not be a part of the BW chain

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear astacey410, Thank you for you feedback. Our team takes great pride in the cleanliness of our hotel and exceeding our guest expectations. We're sorry you didn't enjoy our beautiful hotel or the service of our great team. Sincerely, Joanne Brooks, General Manager

I was a bit hesitant as I'd read quite a mix of reviews. Honestly it kind of sounds like people are talking about two different hotels. But I'll say my experience was lovely. I do wonder if the Gretzky wing is just very different than other sections of the hotel. Either way, I was in the Gretzky wing. It was completely quiet. The room was very very clean. The only thing that felt out of place was the shower curtain which (although clean) seemed a bit long in the tooth and in need of a replacement. It only stood out as the place was quite immaculate otherwise. The bed was very comfortable. I could see some people finding the heating to be a bit loud, but it certainly didn't bother me in the slightest. I also appreciated that the air was not too dry. The reception staff were extremely friendly. I also had a meal at the bar. Certainly nothing fancy, but very cosy and the two servers were very welcoming and attentive. It was a lovely experience. I wish I was staying more than one night, and I'd definitely go back if I'm in town again.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear dg44556, Thank you for choosing to stay with Best Western Brantford Hotel and sharing feedback on your lovely experience. We are pleased to know you enjoyed the service of our friendly staff and our comfortable beds. We take great pride in exceeding our guest expectations and are grateful when guests take the time to share the positive experiences. We look forward to your return visit! Joanne Brooks, General Manager

We had a great mini getaway. Hotel was clean and staff was friendly. Breakfast was provided portions were a good size. We also had dinner at Myras also very good. Pool was nice and warm we we likely see you again.

good value and centrally located. very good breakfast included. fitness room and indoor pool. Restaurant in the hotel offered good lunch and dinner options. close to shopping and the highway, tho' there wasn't much noise at all. Hotel was great for us as we were visiting family in the area. We had adjoining rooms which made our stay with granddaughter a fun time for March Break

Great hotel with awesome staff. Will stay there and or use banquet rooms at every opportunity. The restaurant/lounge was comfortable with food being great. Waiters and waitresses do a great job. Lots of parking and access to entranceways.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Moreforu, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5!. We are thrilled to know you enjoy our great hotel and staff. We look forward to your return visit. Joanne Brooks, General Manager

Place could use a makeover or Reno. Potential is there as the staff are good, housekeeping was great. Check staff hiding in back. Not much else to say on this property except staff should not smoke be entrance, just a bad look.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Curse68, Thank you for your feedback, we appreciate your point of view. We will take your feedback to our team. We look forward to your return visit. Joanne Brooks, General Manager

Staff was wonderful and rooms were very clean! We had a great stay. Our training facility was just up the road so not only was this hotel convenient, it was the perfect stay. Kudos to the staff of this Best Western.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear tkparsonscontracting, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and for sharing your feedback. We are pleased to know you enjoyed the awesome service of our team and that you had a great stay. We look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

I stayed at hotel with my German Shepherd, as Reno's are taking place at home. Working out of room as well, no issue with wifi. Staff are wonderful & extremely helpful. I have retuned again for another few days with my dog. Thank you all.

I want to thank Divya on Wed Feb 2 and Feb 3, she took care of my reservation and was so helpful and accommodating. My room was exceptional. Clean, comfortable on all levels. The pool was a welcome surprise. Having the opportunity to enjoy a hot breakfast complimentary was most enjoyable. My server Brenda was most attentive and remembered my order from day before. Highly reccommend this hotel . Will be coming back. Sincerely Monika..Via Rail Canada

My husband and I visited this hotel during the last weekend of January 2022. We booked a Jacuzzi suite in the Gretzky Wing. Only guests of room in the wing have access to it. The room was HUGE! Both the extra large jacuzzi tub and king size bed were very relaxing. Due to Covid restrictions, we were unable to use the gym, pool area, or restaurant. We would like to return to the hotel at a future date to use these amenities. The hotel did provide a "Grab and Go" breakfast consisting of a piece of fruit, granola bar, and breakfast egg sandwich. Something to be aware of....the room keys stop working at 11:00AM on the day you are checking out. Overall we were very impressed with the hotel and found it very reasonable for the price.

I had one of the BEST solo nights of my life here in Brantford at the Best Western. I went for a 2 hour swim and hot tub experience and I was the ONLY guest in there at the time. It was magical. Joanne and Ami were spectacular ladies that welcomed me. My room was gorgeous with a whirlpool tub. I went for some ME time and I told the hotel that I was noise sensitive and they put me in this magical land called the QUIET ZONE! I've never been in a hotel that had this. WOW, you could hear a pin drop. I loved it. I had a fireplace and a king size bed that was so comfy. I LOVED the outside too. So PRIVATE. I would go out and smoke a j and there are 5 big pine trees and 4 new picnic tables and you feel you are out in nature. They have a playground for the kids. I saw no kids, so I played for a bit, haha. THANK YOU BEST WESTERN for one of the BEST nights of my life. YES, I would recommend this hotel to ANYONE and if you really want a peaceful night to yourself, like I did, the whirlpool tub rooms are GREAT for mothers/fathers who need a break. The ONLY aggravations for me, were due to the covid protocols that I know are in place everywhere. Maks...showing vaccine status is NOT cool and I will be back when the pool opens and I don't need to wear a mask.

Was here for a conference at the centre. Food was delicious, lobby is nice and internet was good. Not super clean rooms, but not bad, spacious at least & coffee machine/fridge but hadn't been vacuumed well in a while. The pool was closed and the gym had 6 pieces of equipment half of which were broken with some cobwebs and animal poop in the corners. It's a good location - 15 min walk or 3 min drive to mall/shopping. Would stay again.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear yycgal2021, Thank you for your review. We are pleased to know you enjoyed our delicious food and good location. We will looking into your comments further to enjoy future guest satisfaction. We look forward to your return visit.

Room service for cleaning not good. I had to replace towels myself.I left sign on door for cleaning by to no one cleaned room. Cable TV was the worst. No Netflix, HBO, basic channels only. If you have to spend any time in the room, make sure it's to sleep only.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear sadoha01, Thank you for your recent review. We are sorry to hear you were not fully satisfied with your stay. We hope that you will give us another opportunity to serve you in the future to show you how amazing our hotel and staff are.

The hotel was a decent stay for the price. The only issues were the pool was not open and the fire alarm went off between 8am and 9am. I wanted to sleep in because I was away from my children. Will stay again because was a good value.

Great place to stay, close to stores and restaurants. Found the room very clean and comfortable. Extremely friendly staff, and it's really nice to have a cost friendly restaurant inside to sit for breakfast or your other meals. Would definately book again.

We recently stayed at the Best Western in Branford and found the room to be quiet and comfortable. The staff were friendly and accommodating. The wifi worked quickly. The breakfast was okay given the Covid-19 restrictions.

Very convenient location with malls and stores close by for your comfort, Excellent and friendly staff at the restaurant and the hotel. All the highways close by for travelling. Very clean and tidy all around the property.

Our experience with this hotel is very good; Staff is helpful, friendly and takes the time to be personal. Front desk staff was prompt at checking us in as soon as we arrived. They answered all our questions.

Great staff. Lovely restaurant Great amenities..gym guest laundry Doors slam hard :/ Mallnis nearby Lots of nearby restaurants Very clean place. Sliding doors. Pool (closed vovid) Always a great place to stay

The good: Bed was comfortable Room was affordable Staff was friendly Check in and out was quick and efficient The bad: The hotel was much dirtier than I remember. The bathtub wasn't clean, the bathroom floor had visible dirt smudges on it. The entry way had dead bugs and spiders. There was garbage in the hallway that our room was located in. I assume it was due to reduced cleaning staff because of Covid.

Have staid before and will stay again had a noise issue with the plumbing when the persons in the room next to ours's showered at 4:45am it sounded like they were in our bathroom - first time for that ball teams staying in the hotel so hallway noise level was high Pool was closed :(

First Paul the GM at check in super friendly and welcoming. Room 143 was great for the dogs. Disappointed in double beds and they weren't comfy. Patio had cig butts on it. There should be ashtrays on patios for smokers. Or cleaning staff should be attending to this pre check in. Rooms and hotel was clean. Disappointed pool not open and breakfast buffet at restaurant was not a great selection. We had a voucher for $4.95 reg price was $10.95 def would not pay that price. Lots of free parking and green spaces for pups. Our shower didn't work and we had to be moved which was a huge inconvenience. There should be maintenance staff working Saturday mornings. Perimeter needs more poop bag waste bins.

Decent hotel, good rates. You probably only have three choices in town, this is the best. Hope you like giant pillows, they don't have the wafer thin ones I like. Clean rooms, great staff. They really love Walter Gretzky and there is a picture of Herb Tarlek (rip) in the lobby so that is cool.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear soresage, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your 5 out of 5 experience. We are thrilled to know you enjoyed your stay, our clean rooms & great staff. You are correct, Walter Gretzky was very special to us and an important leader in our community. He is missed! We look forward to your return visit, be sure to check out our Wall of Fame just off the lobby!! Yours in hospitality, Joanne Brooks, General Manager

I just stayed one night at total Bill $172.00 . I asked hotel to borrow wine bottle opener but hotel said they don't have it. I have to bring wine bottle all the way to Bar area. It is really unpleasant incident as I never had problem like this at other hotels.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear hijeany2019, Thank you for choosing to stay with us. We are sorry you found it unpleasant to bring your bottle to our bar area to be opened. We hope that the rest of your stay was pleasant. Warmest regards, Joanne Brooks, General Manager

We all gathered at Best Western Brantford for Dad's 99th birthday Using their outside courtyard 17 of us whom had not seen each other in months Was so fun and we all stayed over and Best Western were exception to us all They went above and beyond to accommodate us

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Freedom552273, Thank you so much for choosing to stay at Best Western Brantford for the celebration of your dad's 99th birthday! It was certainly our pleasure to have you stay with us. We look forward to seeing you all soon! Yours in hospitality, Joanne Brooks, GM

Stayed here alot never had problems maybe a small one but staff fix it or solve it fast can't say that I ever had a bad room and stayed in alot of there rooms never really had bad sleep bed have all bin pretty good

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear edrobitaille1, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stays a 5 out of 5! We appreciate your loyalty and look forward to your return! Yours in hospitality, Joanne Brooks, General Manager

Overall cleanliness was very poor. I reported the television broken the male the staff working said he would come look at it . He never came. I was very dissatisfied. The toilet look as if po was in the bottom of it the shower had grease in it from someone else shower

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear lwwil, We are sorry to learn about your experience and thoughts this way. Our staff take great pride in the cleanliness and guest satisfaction and we are disappointed if we fall short of our goal. I welcome the opportunity to discuss your stay with you. Joanne Brooks, General Manager

I stayed here during my recent business trip. I had to self quarantine for 14 days. The hotel staff were excellent in tending to my needs for services, food delivery from Myra's Bar & Grill (instead of prepaid meal plan). Once out of quarantine, the staff were very friendly, professional and helpful. We booked several meetings there and the arrangements were excellent as well. Services were limited due to COVID understandable. Hotel is dated, but the staff maintained it well and made the stay exceptional.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Nghia T, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your business trip. We are pleased to know that you enjoyed your stay, our meeting space, food from Myra's Bar & Grill and our friendly staff. We appreciate you sharing your great experience and look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

So many Ants ordered pizza and fell asleep woke up got pizza open it up and covered with ants was totally disgusted with this. You think since the hotel was empty they would put more Emphasis on a clean hotel but no barely any staff working

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear brandonmitchell79, Thank you for your feedback. We take every effort to ensure guest satisfaction and the team is disappointed when we fall short of our goal. We are sorry to know that all of our efforts did not satisfy you. Yours in hospitality, Joanne Brooks, General Manager

Really close to the 401, this Best Western offered all we needed for our stay. We were there during Covid but found the staff very friendly, up-beat and informative. The restaurant's take out was delicious and ready on time. We will stay again.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Grandpazoomzoom (love the name), Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are thrilled to know you enjoyed our location, the service from our our team and the food from Myra's Bar & Grill. We certainly look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

First time in a jacuzzi room. Absolutely worth it! Had a great stay. Keep up the good work, BW! Now I'm typing simply because the site wants at least 200 characters. A couple more sentences and I should be good to go. There!

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Wander41735210160, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are thrilled to know you enjoyed one of our suites with a jacuzzi tub! We look forward to your return visit! Warmest regards, Joanne Brooks, General Manager

This BW is located perfectly for anyone's needs. Very clean & friendly hotel, and restaurant staff. The room had all the amenities required for a longer stay even during the Covid 19 pandemic. Lots of parking and having a sliding door entrance was a bonus with a pet.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear John D, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5. During this challenging pandemic (and anytime) it is certainly nice to hear our guests are pleased and comfortable with their stay. We look forward to your return visit. Stay safe. Joanne Brooks, General Manager

Great value and comfortable and clean. There was a nice little seating area outside the room . The beds were very comfortable. We would definitely choose this hotel again. and plan on in the fall months.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Karen77, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We look forward to your return visit this fall! Joanne Brooks, General Manager

We stayed there recently on a trip to see family. I reserved ahead of time, which made check-in quick and convenient. We got a free upgrade to a beautiful room with whirpool and fireplace. WHOOHOO BUT, they didn't tell us that there was no housekeeping due to covid (which I can understand). So after 2 days with no fresh towels, I asked at the front desk and was then informed, that we just leave them outside, and ask the front desk for everything. Sheets, towels, garbage bags, etc They don't do anything until you check out. Would have been nice to know this when we checked in, so we could have been prepared in what to do. I still have to contact them, as they charged me the upgrade rate, instead of the rate I booked it at, as I didn't request the room the gave me, they upgraded me for free.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear valentinesc, Thank you for choosing to stay with Best Western Brantford Hotel. We are pleased to know you enjoyed your room and our quick check-in. We do our best to cover all the details at check-in and by posting notices, we're sorry if our service was not relayed. We appreciate your feedback and look forward to seeing you again. Joanne Brooks, General Manager

Had planned on spending one day but our apartment was not ready when we arrived so we ended up staying 3 nights. The staff were great so was our room. The breakfast left a bit to be desired compared to the other BW we stayed at but was still tasty. You get a breakfast sandwich (egg or sausage) and a drink.

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Denee D, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We hope you are comfortable in your new apartment! We appreciate your business! Joanne Brooks, General Manager

Stayed for a month in room 127 in April 2020. At best western brantford holiday inn drive. Paid monthly rate $3,000.00 tax incl. Not much of a discount during covid 19.No pool, no hot tub and no fitness room due to covid. Price of stay should of been reduced. That was the best price that they could give me. Making Huge profit from me during covid 19. My review of hotel is below standards from other best western hotels that I have stayed in. Hotel gone down hill when I used to stay when it was under Kirby Management. Sliding door windows dirty. Filter on heaters were dirty. Dusty under furniture. Furniture not moved for vacuuming. Found Change behind dresser. My room cleaned once a week due to covid. Carpets should be carpet extracted for deep cleaning. Outside sliding door. Loose stones had beer caps and circarette butts. Slide door has a week security bar that could be lifted from outside. Didn't feel safe in room. Curtain for sliding door had a hole. Mattress had a big stain in it below mattress cover. Asked cleaning lady about. She made the bed on top of it. Bath tub and sink clogged up. Should be cleaned by maintenance once a month. Bathtub has water damage and rust marks from hinge on tile floor. Saw bugs coming out of the hole. Where there's water damage there mold. To replenish things for room such as towels garbage bags and coffee was a struggle. I spent $3000 At hotel and the hotel was trying to nickel and dime for basic complimentary necessity. I would be bugged by a phone call after my initial request to front desk. From hotel management staff wondering why I was making the request. Hotel was very cheep when it came to this area. Not happy about repeating myself for request. Complimentary breakfast always running out of things such as yorqort and muffins and granola bars. Grocery stores are still open. Cleaning staff not wearing mask and gloves to clean room. Front desk people were good to deal with. Management was another story. Left messages at front desk for manager 3 times. Regarding flat rates and checkout times etc. Manager never responded to my emails request. Very disappointed he or she didn't have time for a paying customer. I get it sometimes your busy. But not for a whole month. Manager too busy hiding in his office. No Ethernet cable access to room. Only wifi. I asked house cleaning to have pillow washed. They said they don't Wash pillows I was waking up stuffy. Comforter on bed was old and crusty.. I asked to have bed mattress vacuumed. They don't do this. It should be done once a week. Housekeeping did It because I requested. I question the cleanliness of the rooms. Power bars are used in the rooms for lamps and tv. Hydro code violation. One electrical receptacle missing a cover plate in room. Noticed on the external walls electrical wires sticking out with electrical Marrette connections exposed. Should be put in weather proof box. Electrical safety authorities And building inspectors should be made aware of this unsafe facility. I can only imagine how many things they find wrong. Laundry room dryer vent not vented outside. Vented inside dryer room. I turn on the dryer. lint was hitting me in the face. Business area Computer in hotel didn't have chair for it. With other hotels to pick from in brantford. I will be researching other hotels. the way the hotel is managed. Should be questioned. Monthly price for hotel room is morally wrong during covid 19. Especially when government is helping businesses ☹️

Joanne Brooks, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear pjcOndOn Thank you for giving your point of view on your stay. We take great pride in providing a great stay for all of our guests. We wish you the best. Joanne Brooks, General Manager

no breakfast... no one there when checking out.. and gave us a a room beside someone with a crying baby all night... nothing explained at check I jst gave a key.. and been a week still no return on my deposit..not happy..

Despite very trying conditions, the hotel was up to its usual high standard; staff very helpful and friendly, and breakfast provided even though restaurant closed for health reasons because of coronavirus.

We had to travel for someone dear who had passed away. The Best Western Brantford made our stay perfect given the COVID 19 issues. They made sure that we were "isolated" and were very comfortable. All our needs were provided and we felt very much at home.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 975marciaw, Thank you for choosing to stay with Best Western Brantford Hotel and rating your stay a 5 out of 5! We are sorry for the loss of your family member. We are pleased to know your stay was comfortable and that you felt at home during this difficult time. We hope you can return under better, happier circumstances. Yours in hospitality, Joanne Brooks, General Manager

Good value hotel for price, comfortable beds, good internet , excellent breakfast selection, friendly staff, central location with easy access to all areas in Brantford. Ample parking to accommodate conferences. Regards Dave

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 1traveler0072014, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed the value, comfortable beds, excellent breakfast at Myra's and most of all our friendly staff. We look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

From entering the hotel we were welcomed by extremely friendly staff. The room was clean and comfortable. Excellent bar and restaurant areas. I cannot fault our stay. We will definitely being staying there again.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear jagillatt16, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We are thrilled to read your review and our team will take great pride in knowing you'll be staying with us again! We certainly appreciate knowing you were welcomed by our extremely friendly staff and that you enjoyed your clean comfortable room. Thank you again for staying with people who care! Yours in hospitality, Joanne Brooks, General Manager

This hotel is right off the highway which is handy for travel. You can not hear the highway from the rooms. It is horrible looking on the outside but do not let that fool you, the inside is nice and well maintained. We had a room with 2 queen beds and a pull out. It was plenty big for our 4 children. It included a fireplace and a fridge. We did not feel cramped or that the room was too small. The bathroom was clean and in good repair, and also a good size. The pool was good, not great as it is dated, but the kids enjoyed the pool, the hot tub and the sauna. Breakfast is amazing, it is buffet style and included. The staff was wonderful. We asked to be away from noise of the hockey teams and on the top floor and were acccomodated with this request. My only advice is to be aware that the keys were a problem. We had to go to the front desk 7 times to fix demagnatized keys. That was not so great.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear abummbles, Thank you for choosing to stay with us. We are happy to hear you and your family enjoyed your spacious room, the indoor pool and the amazing breakfast. We are sorry to hear about your keycards demagnatizing and can understand the frustration. We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

Close to every thing you need either walking or driving distance whatever you desire. Friendly staff. Dont stay anywhere else. Right off the main highway. I'm sure theres other nice motel in the area but BW is our choice

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Compass17938921386, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoy our great location and friendly staff and that Best Western is your choice! Yours in hospitality, Joanne Brooks, General Manager

The reviews of theirs in Brantford made me cautious but the reviews for Best Western were most positive. So we stayed and were not disappointed. Add me to the positive reviews, clean, friendly, breakfast was excellent with option for fresh cooked as well as choose your own. All staff helpful and friendly.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear We-live-in-Niagara, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed our clean hotel, friendly staff and excellent breakfast at Myra's Bar & Grill. We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

Stayed for a conference and banquet - we loved this hotel last year when we stayed, but this year was a different story. when we walked in the room smell like body odour, there was an inch of dust and hair behind the doors. Everytime you closed to the door you had to slam it to get it to close, so not only did it wake up everyone in the room, but all the rooms around us. as soon as we got in the room i got two notifications on my phone from my credit card - they had authorized my credit card twice for the full amount, and twice for the security deposit. I went down to the desk and showed the authorizations, the man on the desk basically said that that's impossible, you aren't charged until you leave. i returned with so apparently my credit card is lieing that you authorized twice the full amount!? I had to wait 4 days for the authorizations to be returned. I would have been fine if they had a reason for why they authorized it twice, instead of basically calling me a liar.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Becky N, Thank you for your feedback on your stay. I am sorry to hear that you were not happy with the service you received from our team and that your stay did not exceed your expectations. We appreciate your business and hope that you will give us another opportunity to provide you with the service you are use to at our property. Yours in hospitality, Joanne Brooks, General Manager

This place is wonderful. The staff goes out of their way to give you what you want. They do have long corridors so if you would like to be near the front ask and they will do their best to accomadate. Highly recommend this hotel when you are in Brantford.

Excellent service, excellent restaurant, pool facilities excellent. Rooms starting to get a bit tired but very clean. Parking excellent, location extremely good, easy to access. Excellent facilities for business meetings or large social events. Staff very accommodating.

BW66036, Front Office Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Hi Cruiser9025, Thank you for your feedback on your stay, we are pleased to know you had a excellent experience. We look forward to your next visit with us. Warm regards, Adam Crane Front Desk Manager

This is 1 of the nicest hotels for the value of your money. With breakfast included you cant go wrong. They have 1 of the nicest pools, hottub an sauna, an even a kiddie pool for people travelling with toddlersl. Will definitely be back. Next year We hold our Holiday party here, so the food is great with lots of variety.

Very nice clean hotel close to shopping and restaurants. The staff was helpful and polite. It was a busy night because of a hockey tournament, so lot of rooms were booked. We did not use the pool or hot tub because of all the children in the hotel.

Amy made sure we had an accessible room that was spacious for our daughter who uses a walker. The room was clean and in a quiet wing of the hotel. Breakfast was complimentary with many choices available.

We were very pleased with the service and rooms where clean can't wait till this years event you get your money's worth. Food was great lots to choose from breakfast was delicious had a little trouble with the heater but they gave us another room right away and a $10 gift card for the restaurant thank you.

We arrived early on the 24th but were allowed to check in immediately. We then met family for lunch at the hotel ordering from the menu and some having the buffet which was very good. We stayed in the Gretzky quiet zone and it was very nice and quiet .We stayed two nights and then checked out on the 26th. Check out was quick and efficient.Staff were wonderful and pleasant.

I have several food-related sensitivities to additives and preservatives that cause me headaches and congestion, so my food choices were limited for breakfast. I elected to eat my other meals elsewhere. The exercise room had been cleaned with scented products, so was unusable to me. Even though they stopped using these scented materials when I expressed concern (on day 1), the exercise room was still unusable for me 12 days later. Staff let me move weights and a mat to a meeting room for my workouts. All staff members in all parts of the hotel were exceptionally helpful. My room was comfortable, clean and very enjoyable. I will return to this hotel on future trips to this area. The only other issue is that the room price increased significantly on the weekends.

This hotel was great for a group. We had almost the first floor. Staff was great even with all the kids running around. The buffet breakfast was amazing and it was included in the price! All in all a great place to stay!

A really comfortable place to stay in Brantford. The room was a good size, with Microwave, fridge and good wifi. It had a small sitting area, where we could look out over the grassed areas and a balcony for when the sun shone. Breakfast was amazingly good and the restaurant also served some good meals. All in all a very comfortable stay and easy access to the freeway and about an hour from Niagara.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Steve P, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5. We are pleased to know you enjoyed our comfortable hotel, the balcony overlooking the courtyard, the amazingly good breakfast at Myra's Bar & Grill and the easy access to the highway. We look forward to your return visit soon! Warmest regards, Joanne Brooks, General Manager

The Best Western & Conference Centre in Brantford is a terrible hotel property. The overall hotel needs a total renovation~ it is a very old Holiday Inn that hasn't been upgraded for over 20 years. The guest rooms are very basic...very old furnishings...no new tech enhancements (ie usb charging options). The entire room hasn't seen and upgrades for at least 10-15 years based on my experience staying over 85 nights per year at different hotels over the past 12 years. I was excited about the pre-registration and advance check-in which I completed. Overall my check in experience was the same with no time savings at all! I also was pleased to see that you were offering to make requests in advance. I requested extra towels and bathroom amenities that didn't arrive at all. In both situations, it was simply a waste of time. Regards,

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear rodscott2019, We are sorry to know that your advance request of an extra towel and amenities weren't met and that your message was a waste of time. We will take your feedback constructively. We are continually upgrading our rooms including wallpaper, carpeting, tiling, case goods, etc. This project however does take time. Perhaps in the future one of our suites will be a better option for your satisfaction. I appreciate your feedback and we hope you will give us another opportunity to serve you in the future. Please, if you are not happy during your stay, let us know so we can make sure you are comfortable at the time of your stay. Yours in hospitality, Joanne Brooks, General Manager

Staff was efficient and went above and beyond to make our conference one to remember. The catering team were fantastic and checked to make sure everything was ready when required. Michele was wonderful

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear donlin2015, Thank you for choosing Best Western Brantford Hotel & Conference Centre and rating your experience a 5 out of 5! We are thrilled to know you enjoyed the efficient service from our team and that they went above and beyond for your event. We look forward to your return visit! Warmest regards, Joanne Brooks, General Manager

The Check out and Check in was a good experience, very efficient. The staff was most helpful at all times. The rooms are clean and very comfortable. The food was great and the staff serving up very efficient as well. Hotel is convenient to get to

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear linmitchell22, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5. We are pleased to know you had a good experience and look forward to your return visit. Warmest regards, Joanne Brooks, General Manager

Great price with amazing service!!! We were there for a hockey tournament and we enjoyed every minute of it. The breakfast was awesome, the lounge was perfect, the internet was fast as well. Overall it was a great stay!!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 729gerardm, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5. We are pleased to know you enjoyed our amazing service, great price, lounge and fast internet! We look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

Stayed here for a night while on business. Front desk staff were great. Received a good room upgrade to a suite due to my Diamond Select membership. The room was perfectly clean and comfortable. Breakfast was fine. Didn't use the pool or Fitness Centre. Only real negative that knocked off 2 points was the fact that I call to inquire whether I had left something in the room, and was transferred to a voicemail and did not receive a response. Fix that problem and I would not have hesitated giving a 5-star rating.

Great place for a weekend stay. Clean and comfortable, very reasonable prices, breakfast included and close to everything including the highway. Restaurant and bar on the premises, parking right out your door can be arranged.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 59David428, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your weekend with friends. We are happy to know you enjoyed our convenient location, Myra's Bar & Grill and our clean & comfortable guest rooms. We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

I had a great time there The environment was very cool and calm The hotel staff are very nice and welcoming The breakfast was just superb and delicious The rooms also was very nice and clean I had a nice stay I would surely recommend the hotel

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Vikesh R, Thank you for choosing Best Western Brantford Hotel & Conference Centre for your 3 week stay. We are thrilled you had a great stay, it was a pleasure to be your home~away~from~home. Thank you so much for your 5 out of 5 rating and all your gracious feedback on our hotel, restaurant and team. We appreciate your recommendation and look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

We stayed here in July of 2019. The hotel was clean and the room was pleasant enough. The beds were comfortable, but the small pillows were like sleeping on lumpy rocks. The breakfast buffet was well stocked and the food was better than average. I would recommend the hotel, just bring your own pillows.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear geekslanding, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed your stay, our EV charger and the breakfast buffet at Myra's Bar & Grill. We understand pillows are a personal preference, next visit be sure to let us know your choice. We look forward to welcoming you back in the future. Warmest regards, Joanne Brooks, General Manager

Rooms were clean and checking in and out was nice and easy... Breakfast was Great and lots of choices of freshly cooked foods.. Parking made it easy to be closer to the location we were staying at....

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear johnthomaskirk, Wow, 5 out of 5 THANK YOU! We appreciate you choosing to stay with Best Western Brantford Hotel & Conference Centre and providing great feedback on your recent stay. We are happy to know you enjoyed our great breakfast at Myra's and our fresh cooked foods! We look forward to your return visit so we can provide you with another wonderful stay. Yours in hospitality, Joanne Brooks, General Manager

Bestwestetn Brandford Grsst Team, Clean rooms, wonderful cheesecake. Ty for your hospitality. CHEERS one Happy Client . I stay here due to visiting casino ,but eveytime I do evetyone Staff is so up beat.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Ethel T, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre while visiting the casino. We are happy to be your number one choice and look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

This was the HQ hotel for the convention. The Hotel provided wonderful service for our convention activities. The in-house breakfact exceeded our expectations. The food at the restuarant was very good (although food delivery time was a little slow for our table of 11 early Saturday evening). The function room my group booked for a "Hospitality" Suite late Saturday night was very good. .

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear BBSBasssinger, Thank you for your feedback on your recent stay. We are happy to hear you enjoyed our wonderful service for your convention and look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

a group of 3 buses came in for a scheduled lunch as part of the package deal purchased. one of said miscommunications experienced was that a slice of lemon pie was placed at every seat setting; we were advised by a greeter from BW that we would have a choice of dessert from the choices available on the dessert tray in the grand ball room. a second miscue involved on replenishing empty food trays. some salad trays were not replenished when my wife came to the self serve line which happened to be toward the last 10 persons from the 3 bus loads that came.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear _samlamb37, Thank you for your feedback, we will review with our Food & Beverage team. I do hope you enjoyed your lunch that we prepare special for our bus groups and the show at the Sanderson Centre. Warmest regards, Joanne Brooks, General Manager

It was our first time at this Best Western. We were impressed by the very well cared for facilities. The room was spotless and the bed comfortable. I can't remember getting any finer complimentary breakfast than that provided at this BW hotel.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Cameron B Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know your first experience satisfied you well and that you enjoyed our spotless rooms, comfortable bed and fine breakfast at Myra's! We look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

Stayed in the family suite with a set of bunk beds in one room and a king size bed in another. Great lay out and loads of room. Only complaint was the tub was loud if running. Shower was perfect and things were clean and comfy

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Mrsheehaw, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and providing feedback on your recent stay. We are pleased to know you enjoyed your stay in one of our family suites. We look forward to your return visit. Warm regards, Joanne Brooks, General Manager

I recently booked a room and stayed at the Best Western in Brantford on a whim. What a night! The bar was set up for hockey fans early but later it became quite a ridiculous environment. A construction worker returning from the casino with a fist full of cash was three sheets to the wind drinking Patron. He devolved into the worst type of human being propositioning me in all kinds of inappropriate ways and making a complete fool of himself. I was embarrassed for the man and for the bar too. They did absolutely nothing to shut him down even though he had clearly drank too much. Because he was spending money he was King of the scene. A scene that I did not choose to be a part of. Very disappointing.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
We are saddened to read your review as it does not reflect the experience, our customers, staff or our hotel. We wish you all the best. Joanne Brooks, General Manager

I booked a suite for my niece for her wedding night in 2018. I called to ask if I could put wine and flowers and decorate the room for them. Due to the privacy law, it wasn't allowed. I totally understand. They offered to do a package for us - amazing! They arrived to their honeymoon suite - with nothing extra. So I complained. The compensation was to make it right for their one year anniversary. Great! Guess what happened? They arrived for their anniversary and nothing..... My niece called me to find out about the 'special package?'..... nothing arrived. So she called the front desk....and so did I.... They finally sent wine and cheese, 2 years in a row now and they did't get what I booked. Foot note - we give this as a wedding gift because we spent our wedding night there.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Penny L, I am sorry to know that you were not satisfied with the steps our team took to ensure a pleasant stay. We are happy to put flowers and wine in guest rooms, but there is a fee for this depending on your requests. We appreciate your business and wish your niece a Happy Anniversary. Warm regards, Joanne Brooks, General Manager

Booked online, was really surprised when we arrived, Pictures look better then the real thing! Description is accurate, but photos look better, Old hotel that has been updated,(but not everything) room is quite beat up, very small bathroom with mold in the corners. Patio door, that doesn't seal properly and single pane glass, dirt/mold all around frame, Can hear every car to drive up, Fridge and air in room quite loud. Yet can still hear everything in the hall and neighbours room!! Restaurant for breakfast has been good. As have staff, very friendly, and helpful as room keys keep losing their ability to open room! (No not by my phone). Likely would not recommend staying here, the price does not reflect the hotel, Not a convention hotel

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear RebeccaGK, Thank you for your feedback on your stay, we are sorry to know that you did not enjoy your room fully. We do hope that you will give us another opportunity to show you how amazing our hotel is. Perhaps a suite in our Gretzky Wing would be more suited to your needs. We do take great pride in our cleanliness and are disappointed when we fall short of our goal. I will share your feedback with our team so that we can continue to improve. Thank you again, Joanne Brooks, General Manager

arrived here for the night with wife to sleep while we did a road trip of provincial parks in southwestern ontario. Breakfast was good with a wide range of hot items , food was very tasty Did not try the pool as we arrived late and left early

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear williamhR9112LE, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and providing feedback on your stay. We are pleased to know that you enjoyed your stay, the wide range of breakfast items at Myra's Bar & Grill. We hope you and your wife enjoy your road trip to the provincial parks in Ontario and look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

Very nice layout with easy room access from several entrances from the parking lot. Important when you have lots of luggage. Very cool wall of pictures of famous people who have visited the hotel, likely due to attending Wayne Gretzky fundraisers or playing at local theatre. Nice lounge with outside patio and all employees were very friendly and accommodating. I stay in lots of hotels nationally and tend to stay at higher end (more expensive) hotels, so I was very pleased with this hotel décor, layout and amenities for the price. Not a lot of options in the Brantford area, so this must be the best hotel in the region. My only issue was the bed was a double and I'm somewhat spoiled by typically staying in hotels with queen size or king size beds, but it didn't matter once I nodded of obviously.

The hotel & rooms where clean and the staff was wonderful. The breakfast had a lot to choose from, and was very good. We would stay here again. We did have a little trouble at first opening the door, but the staff gave us a new set of card key, and they worked great!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear RCrafty58, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We are pleased to know you enjoyed our clean rooms, wonderful staff, and the selection of items offered for breakfast at Myra's Bar & Grill. We look forward to your return visit. Warmest regards, Joanne Brooks, General Manager

Best Western rarely disappoints. Clean rooms and amenities. Friendly and helpful staff (restaurant, front desk, sales). Our group stayed here 4 nights and were hotel pleased. Other than the hotel being quite busy (and loud), with tradesmen having tailgate drinks and wedding guests roaming the halls, it was a successful trip. The bathrooms could use a new paint job. My bathtub didn't drain that fast so I ended up treading in watch as I washed myself down. One night (Sept 14) after a 12 hour day we decided to order take out food and bring to the hotel. Adam the night manager not only allowed us access to a clear boardroom, but set ya up with plates and napkins. What great service and care from both Adam and the front staff that night! We greatly appreciated! Thank Again!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear kskolski, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed your 4 night stay and the service you received from our team, and Adam in particular. We are continually renovating to ensure our rooms look fresh and great. We appreciate your loyalty to the Best Western Brand and look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

Was pleased with balcony with the rooms. As non smoking policy with most hotels the balcony was great and would stay again. Rooms clean, staff friendly and helpful, breakfast was great. We only have great things to stay about our stay at Best Western, Brantford.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear marykate8783, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We are pleased to know you enjoyed your balcony, our friendly staff and great breakfast at Myra's Bar & Grill. We look forward to your return visit! Warmest regards, Joanne Brooks, General Manager

This was actually a medical trip. With worry about medical, staying at this Best Western lessened our anxiety immensely. Peaceful and Quiet, the outside view of the courtyard relaxing, the delicious buffet breakfast and very courteous staff. Thank You

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Aeapwk, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We are pleased to know that our team was able to lessen your anxiety and that you enjoyed a peaceful quiet stay. We look forward to your return visit, perhaps under less stressful circumstances. Yours in hospitality, Joanne Brooks, General Manager

Stayed at this BW for 2 days in early September. The hotel had many extended stay guests who were working nearby and who arrived, each night, in their rooms at midnight and were noisy and disruptive until 4 am. The front desk sent security to tell them to quiet down, but that didn't stop them from being disrespectful idiots. The walls in the room are PAPER THIN. You hear everything- very clearly. I've never stayed at a hotel where you could hear SO much of what was happening all around you. If you require a measure of peace or quiet- avoid this hotel. Never Again, BW Brantford.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear NorthGowerMurphy, Thank you for your feedback, we are sorry that you did not enjoy your stay fully. We understand staying in a hotel, noises can be disruptive and we apologize that you didn't get a peaceful rest. We value all of our guests and do our best to accommodate your needs. We do hope you will give us an opportunity to serve you in the future to show you how amazing your stay can be with us. Warmest regards, Joanne Brooks, General Manager

This hotel was very large and had many rooms and the rooms were also large with a fridge, sitting area and desk also. the breakfast was awesome and had a large selection of items with a omelet station.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Marianne G, Thank you for making Best Western Brantford Hotel & Conference Centre your choice for accommodation needs. We are happy to know you rated your stay 5 out of 5 and that you enjoyed your very large room and awesome breakfast at Myra's Bar & Grill! We look forward to welcoming you back in the future. Yours in hospitality, Joanne Brooks, General Manager

Staff was friendly. Food was excellent. Room was clean. Any concerns or needs I had were met above and beyond expectation. Fitness room was excellent. Location was close to all amenities needed. Would return again. Not a five-star but certainly a good 3 to 4 star average hotel.

We recently stayed at this property to attend a nearby wedding. It is located immediately adjacent to the 403 highway. We found the lobby and the staff very pleasant and enjoyed our 3 nights there. Their free hot breakfast is the best we have seen in a long time; it is simply outstanding and the wait staff just marvelous. Our room was spacious with a queen bed, fridge, microwave, coffee maker and even a fireplace. Good bathroom but would recommend adding grab bars in the shower tub combination to prevent falls. Wi-Fi is available in the public areas and the rooms. We noted a pool, gym, and many meeting rooms available for conventions.

Would use this hotel again. There was plenty of parking, our room was spacious and clean. Breakfast was great especially the egg omelets. Lots of water pressure for showers and the pool was clean with plenty of towels. Staff was friendly and very helpful

Nice motel got a king room with couch, for an older motel it is kept in good shape, room had fridge micro and coffee clean and comfortable. Staff was friendly and nice. Breakfast was great with a person cooking eggs the way you wish, good selection came with stay, breakfast staff were friendly would recommend this motel.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear firstvisit2017, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We are pleased to know you enjoyed your stay, our friendly staff, and our great breakfast at Myra's Bar & Grill. We look forward to welcoming you back! Yours in hospitality, Joanne Brooks, General Manager

We purposely booked this location because of the bar and restaurant open 7 days a week. My parents and I were attending a memorial event for my brother who died last year. We were looking forward to a relaxing drink in the evening when we returned to the hotel. We then found out the the bar and restaurant were closed because it was a holiday Monday. I've worked within the hospitality industry for over 20 years and hotel food and beverage outlets DONOT close, especially on a holiday. We were extremely disappointed that this was the case. We will be returning to the Brantford area on a regular basis and will definitely be looking to see what the competition offers. The rooms were fine, clean and perfectly acceptable. Staff were friendly and helpful.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Battygibbs, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. Please accept my condolences on the loss of your brother. I apologize for the disappointment in our holiday hours. We hope you will give us another opportunity to serve you as you enjoyed your guest room, and our friendly helpful staff. Please, at the time of your stay, if we can do anything to make your stay more enjoyable let us know. Yours in hospitality, Joanne Brooks, General Manager

They neglect to mention the train tracks hidden across the street behind the buildings. If you are a light to moderate sleeper make sure you are not on the side of the building where the tracks are. You will hear a moderate rumbling as if a washing machine was in the next room over. A/C unit was subpar and along with the train waking me up at 6 am in the morning my fire alarm went off at 7 then again at 8 then stayed on for over an hour.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear brothersgrimgames, Thank you for your feedback on your stay, we are sorry you did not have a peaceful rest. Please at any time during your stay if you are not happy, let us know so we can try to fix it. Your comfort is very important to us. We do have complimentary ear plugs available for the light sleepers. I will look further into the fire alarm going off with our team. We do hope you will give us another opportunity to welcome you back the next time you are in town. Yours in hospitality, Joanne Brooks, General Manager

Stayed only one night, my friend booked online no issues, checked in easy enough, friendly staff, lots of parking, long walk to room around back of building but ok, room clean and tidy, good shower, good king size bed. Next day walked to front desk area to get breakfast in dining room, greeted by staff, shown the buffet, taken to table, eat lots, good food, check out easy enough.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear EnglishDave99, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and providing a detailed review. We are pleased to know you enjoyed your stay and look forward to your return visit. Warmest regards, Joanne Brooks, General Manager

Exremely expensive for the quality of room you get. Halls are old and faded, light fixtures missing and duck tape on the door latches. Rooms were decent, nice bed TV etc. The bathroom was clean but you could tell minimal effort was taken renovate it. Buffet was brutal. Food was bad. Cold, stale, cheap. Staff was very friendly and help though! All in all not a horrible stay, but you can certainly get a higher quality room food for much less than $180 a night! Lower your rates and it would be more reasonable for the stay.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear hutchingseldon, We are sorry to know that you did not enjoy your stay and that you did not find value in the price. We don't have a "typical" hotel breakfast, we offer a fresh, full buffet daily including eggs and omelettes made-to-order. I appreciate your feedback and hope you will give us another opportunity to serve you. Warm regards, Joanne Brooks, General Manager

Hotel staff is top notch. They responded quickly to an issue with my door. Breakfast was awesome. Room had a weird smell to it, it definitely needs updating. Can't close bathroom door without snuggling up to the toilet bowl! (hahaha)

Great hotel, staff, nice clean spacious rooms, breakfast, Restraunt, comfy beds, and pillows, nice pool and hot tub, and great location. We stayed in the newer section. We will definitely consider staying again.

All of the staff were outstanding during my 4-day stay. The hotel is perfectly located in the heart of Brantford, close to all major roadways but far enough away to be nice and quiet. Many TV channels to choose from and the Wi-Fi was great. I ate dinner in the restaurant and always enjoyed my meal and room service. My room (203) had a nice little private balcony that was hidden behind mature trees which made it perfect to sit out on at night without feeling like I was on display. Great coffee in the morning to grab before my meetings and the public areas of the hotel were very clean and nicely updated. Beautiful outdoor patio off the lounge was perfect for an after work drink and the staff are so friendly and helpful! I will definitely come back! I liked having both a mini fridge and microwave in my room but wish they provided complimentary water bottles in the room and included a make-up mirror in the bathrooms. Overall a great value and enjoyable stay.

Hotel was very clean exceptionally front desk was very welcoming and warm the layout is excellent to get around this place was just awesome all the combinations for right at your fingertips beautiful work out room beautiful pool clean friendly service food was okay and other economies were close by

They have always gone out of their way to accommodate us. Room is clean but the bathroom counters could use upgrading, but no big deal. Ask for a room close to front because this hotel is big and has very long halls.

Upon arrival the staff were very friendly and willing to help. The rooms were clean and spacious. The pool was nice temperature for the kids. Little playground in the middle was a nice touch however needed to be cleaned up a bit. The breakfast buffet was great with a lot of great variety, and was included in the African lion safari package. Location was right off of the highway and very close to the safari. Overall experience was good.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Traveler620374, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We are so pleased to know that your family enjoyed our very friendly staff, spacious rooms, indoor pool, and park area for the kids. It is nice to know Myra's Bar & Grill breakfast buffet started your day right and we hope you had fun at the African Lion Safari! We look forward to your return visit! Warmest regards, Joanne Brooks, General Manager

The check in was fast, friendly and even though we had a minor glitch at check-in the desk clerk was very accommodating and took care of the problem immediately. The server staff was awesome at breakfast and the breakfast was a feast. The room was clean, and comfortable.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Mary V, THANK YOU for your 5 out of 5 rating on your recent visit!!! We appreciate you choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your positive experience. We look forward to seeing you again! Yours in hospitality, Joanne Brooks, General Manager

I've stated many Best Westerns that are Conference Centers and the one in Cornwall is probably the best. This one is by far the worst. Half the room smell like stale cigarette smoke, the food is atrocious

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Shawn20192019, I am surprised and sorry to read that we did not meet your expectations. We would have loved the opportunity to improve any problems you had, if brought to our attention during your stay. We are a 100% non-smoking hotel. We agree that Best Western Cornwall is wonderful and we take great pride in being just as great! Our team truly cares about exceeding our guest expectations. We truly hope you will give us another opportunity to show you how awesome we are! Yours in hospitality, Joanne Brooks, General Manager

Friendly service all around,,, very rare you will get amazing service and good food at hotel, At Myras you do!! Keep up the great work! Further more the concierge went out of her way to print directions to the place I need to get to.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear dhum525335, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5!! We truly appreciate you taking the time to share your positive feedback on the amazing service you received from our team. We look forward to your return visit when you are in the area! Yours in hospitality, Joanne Brooks, General Manager

This was my second time staying at this location. Rooms are clean and comfortable, pool/fitness center are well maintained. The complimentary breakfast buffet is probably my favourite part though! Excellent service.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear dubestjohn05, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are thrilled to see you've rated us 5 out of 5 and to know our awesome breakfast at Myra's Bar & Grill is your favourite part! Our staff takes great pride in exceeding our guest expectations, so they'll be thrilled to know you have acknowledged their excellent service. We look forward to welcoming you back to our clean and comfy hotel! Again, thank you for your loyalty to Best Western! Warmest regards, Joanne Brooks, General Manager

I left my toiletries bag hanging behind the bathroom door and they kindly and promptly mailed it to me. Super nice people! The hotel has lovely grounds which made walking my dog a nice experience. And, yes, they do allow dogs.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear kathleenr374, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay 5 out of 5! We are pleased to know you enjoyed one of our 3 dedicated pet friendly guest rooms and lovely grounds. We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

Seems to be a newer or remodeled Hotel. Breakfast selections were many, made-to-order omelettes were wonderful. Room was very clean. Only issue was how long it took to fill the whirlpool tub, low hot water flow.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear nhart196751, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed our beautiful hotel and wonderful breakfast selections including made-to-order omelettes & eggs! We look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

Great staff, hotel and stay. Truly enjoyed my experience at this hotel. They are minutes away from everything a person would need, great restaurants, mall, theatre, big box stores. Hotel has a wonderful restaurant, pool, patio and gym. It was nice to make this my home away from home.

This Best Western has great staff, rooms, excellent breakfast at Myra's restaurant where we also ate a great dinner the night before. We were tired from our day of traveling and visiting African Lion safari with our grandson. Having the restaurant right there with an excellent simple menu and kids menu was a relief to not have to drive any where else. We ate, swam in the pool, played on the play structure and then had a great sleep. Breakfast is also at the restaurant and had hot and cold options including made to order eggs or omelet. I would definitely stay here again.

Spent a weekend in Brantford and stayed at the Best Western. Check in was fast and courteous. We had a spacious ground floor room with a patio. The room was large, but the bathroom was tiny and the decor looked like was stuck in the 90's. The best part of the stay was the bed that was super comfortable

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear bradd50, Thank you for choosing to stay with us and providing your review. We are pleased to know you enjoyed your super comfortable bed. We look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

1. Purchased the Lion Safari package -- not much of savings, but this was literally a last minute booking and I was not thinking much 2. Arrived 2 hrs early and they let us check in, issued us the safari tickets (3 month valid), and $20 vouchers for the in-house restaurant 3. We used the vouchers at the lunch buffet -- limited spread of delicious food and desserts. Restaurant crew was friendly and welcoming, and we enjoyed our lunch. 4. The 2Q suites are a little far from the lobby, and they have only 1 elevator. 5. Big hotel room with a lot of space. The loveseat opens as a sofa bed -- though the booking agent was unaware! Smallish bathroom, but very clean. 6. Breakfast was better than any (US) hotel I have had in the last 5 years! Of course, this was our first time in a Canada hotel other than the touristy Niagara! 6. Nice indoor swimming pool, ample parking, helpful staff -- overall a great experience.

I stay here frequently when traveling for business. Each time I'm still surprised by the friendly service and high quality. The beds are comfortably, clean, and the next best thing to being at home. The restaurant and lounge is top notch!

Only stayed for one night but the staff was very friendly and helpful. The breakfast in the morning was great. There was a combination of hot and cold buffet style food (eggs, sausage, home fries, fruit, cereal, yogurt, etc) as well as a made to order section if you wanted your eggs done a different way. The room was clean and comfortable. There is an indoor pool and hot tub, as well as a 24 hour fitness centre

Perfect room for unwinding from a long week, would go back for a night or 2!!! Very relaxing. Next time I will be checking out the bar and restaurant. No noise in the hallways, and the staff was friendly and knowledgeable!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear NorthStar15642870022, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5!! We are pleased to know you enjoyed a relaxing stay and our friendly knowledgeable staff! We appreciate your loyalty and look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

Didn't start out well. Room was at very back of motel and needed your room key to enter hallway. Room keys would not work. Front desk said they were de-magnetized. Room very average. And couldn't stop toilet from running. They didn't have anyone on staff to fix it so we moved to another room. That toilet wouldn't flush but my husband was able to jingle something to make it work.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Sharran L, Thank you for providing us with feedback on your stay. We appreciate your feedback as it will help us with improving. I understand how frustrating it can be when keycards stop working and a toilet is running. We apologize this happened during your stay. I truly hope you will give us another opportunity to serve you in the future. Warm regards, Joanne Brooks, General Manager

Everything was good.. and all staff was helpful and friendly. Rooms were clean and tidy. Restaurant food was good and worth the value. Complimentary breakfast was exceptional - much more than the usual you get at most hotels!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Cruiser19096390663 Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and providing great feedback on your stay. We are pleased to know you enjoyed our helpful, friendly staff and our exceptional breakfast at Myra's! We look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

We enjoyed our stay at the hotel,the room and the staff were very helpful .we used the pool and hot tub and love it.The location was perfect only five min from the Casio.The hotel parking was good easy access to our room

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Guide63093900365 Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5!! We are pleased to know you enjoyed your stay and grateful that you took the time to share your great experience. We look forward to your return visit! Warmest regards, Joanne Brooks, General Manager

Very clean & spacious rooms. All staff was very friendly. Front Desk staff Rick & Madyson were very helpful. Breakfast was very good too, lots of choices. It was a busy weekend with teams with young kids..would have enjoyed the pool and hottub when it was quieter. Overall a great stay will be back soon.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Cheryl F, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We are lucky to have a great team, and appreciate you acknowledging Rick & Madyson! We are happy to know you enjoyed our very clean, spacious rooms and we look forward to your return visit! Thank you for your loyalty! Yours in hospitality, Joanne Brooks, General Manager

We were traveling in the area and needed one nights accommodation and chose this hotel for the family suite. Although it was large enough the kids complained that the bunk beds were uncomfortable. The hot breakfast included was great as they even had a cook to order egg station. Staff was very friendly and helpful.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Melanie Lynn W, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your experience. We are pleased to know you enjoyed your stay, our friendly helpful staff and the cook to order egg station at Myra's. We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

we have going to this pool for weeks now and the hot tub has being out of service in one way or other the floor has not been clean in 4 days but we pay for a full year and have place go until the year is up we just have to put up with it but you don't have too

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear buck68, Thank you for being one of our limited pool members. I can assure you that our hot tub is clean and inspected regularly. As we have apologized and informed each of the three last mornings, we are just waiting on a part to be delivered. It is out of our control, but the temperature, cleanliness and chemical testing is all correct. Thank you for your patience. Yours in hospitality, Joanne Brooks, General Manager

The hotel is fine, the pool is adequate, and the restaurant serves some half decent food. That being said, if you don't want to sleep in the middle of a house party then don't sleep here. We stayed in the main area on our first night and it was loud, filled with drunk teenage hockey players being ignored by their parents, until 2:30am. Our second night we were moved to the quiet wing. There was nothing quiet about it. If you want to sleep with large groups of overindulgent teenagers partying all night without supervision then this is the place for you. If you don't, then you should avoid this place like the plague. Just don't.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Robert H, We are sorry to know that you did not enjoy your stay. Yes, we did have teams in this weekend, which is why we schedule security to monitor the property. Our goal is to ensure an enjoyable stay for all of our guests and we are disappointed when we fall short of that goal. I will follow up with the managers and staff who worked the evenings to see where we fell short. We truly hope you will give us another opportunity to welcome you back. Yours in hospitality, Joanne Brooks, General Manager

We were not told about needing a deposit until arriving at the hotel. Couldn't use the pool area because there was so many kids and it wasn't properly maintained. The hallways were crowded were so many children and parents drinking we had to ask them people to move everytime we wanted to leave or get in our room until the manager came and cleared them after we called and complained...they had no idea it was even happening.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Sightseer48357146650, We are sorry to hear that you did not enjoy your stay fully due to other guests. The only time a deposit is required is if a guest does not have a credit card upon check in. It is a damage deposit and is returned upon check out. We hope you will give us another opportunity to serve you in the future. Yours in hospitality, Joanne Brooks, General Manager

We were there 2 nights this past weekend. When we arrived we were given a room with that smelt like strong cigarette smoke, also the patio door was broken and was letting cold air in and would not shut. We were then immediately moved to another room, but put in between a block of rooms from a hockey tournament. It was an exhausting stay, we called down to the front desk 4 times about noise complaints. These guests were rudely letting their children play hockey mini sticks in the hallway untill 2am. The parents were loud and drinking and not supervising their kids. The hotel sent up a security guard, who did not rectify the issue, and the general management was not able to do anything about this and the noise was not controlled. I was very close to calling the police. The room was in rough shape we stayed in. The bathroom door knob fell off, and the bed was uncomfortable. Also the hotel staff let parents of the hockey tournament in the pool area with booze, and the pool area became a zoo and parents were not watching their children. It made it an unsafe environment for my kids.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear ESReymes, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. We strive to provide a superior service experience for all of our guests; therefore your feedback is very important to us. Please rest assured that we are taking your comments very seriously and they will be addressed with our team. We hope you will give us another opportunity to serve you in the future. Warm regards, Joanne Brooks, General Manager

I forgot something in my bedroom and the housekeeping service just doesn't wanna have anything to so so they just say they didn't find it. I'm disapointed and find that really cheap. Regarding the room it was ok but unplug the fridge, super loud.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 83antoinev, I am sorry to hear that you forgot something in your room and you felt we did not respond as you wished. All items are turned in to lost and found, tracked and kept for three months. I can assure you that we want possessions returned to their owners. I am pleased to hear your enjoyed your room and hope you will return so you can enjoy our hospitality. I hope you found your missing item. Warm regards, Joanne Brooks, General Manager

Went for a hockey tournament with a group. Paid $139/night which I felt was pretty steep. The room was OK but they need to clean behind the dressers and beds - peeling paint and dust back there. The kids loved the pool but don't look too close at it. If you do you'll see the 'skin' on the top of the water composed mostly of body oils and hair - nasty. Maybe get a better skimmer.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Culture58756500653, We appreciate your feedback and will definately look into your comments. We're sorry to hear you felt your negotiated hockey tournament rate that included fresh prepared hot breakfast buffet for up to 4 people was steep. We do pride ourselves in giving great service and value. We hope you will give us another opportunity to serve you. Yours in hospitality, Joanne Brooks, General Manager

Firstly, everyone member of staff i met, you could feel they liked working at this Hotel, which speaks volumes to me. They feel like a family, rather that individuals and all departments work together. Had to travel alone and away from my wife for the first time in 23 years. would have been harder if not for the staff that looked after me. some amazing people there. Front desk, best welcome ever and so helpful with advice on getting around the area. Housekeepers were so friendly as well and also very knowledgeable on area so please, take the time to ask them anything and they will help you. Management went out of their way to make time to sit and talk. cannot say enough how much all staff helped me. I have even kept in touch with some of these great people and look forward to returning very soon. Great Hotel and although i ate at some roadhouses in area for 2 days of week, best service, food and best evenings i had, were in the Hotel Bar/Restaurant (Myra's) highly recommended. Even if you drink/dine alone, you never feel it as the bar staff are so friendly, you feel like you have known them forever. (kinda fun to hang with as well) Mornings were great, swim in the pool, followed by a good breakfast with many options on offer. See you again soon with my family :)

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Anthony_George 70, WOW!! Thank you for taking the time to share your experience and rating Best Western Brantford Hotel & Conference Centre 5 out of 5! Our team takes great pride in exceeding guest expectations and will be thrilled to read your feedback. I can confidently say that we have a team of people who truly care about our guests. We hope you had safe travels home and look forward to your return visit with your family. Yours in hospitality, Joanne Brooks, General Manager

Stayed here - Tyke hockey tournament in St. George. Great location. Staff very patient with many requests, as well as our kids taking over the Gretzky wing. We all had a great time! Also, renting a hospitality room & having the pool for our entire team to use, was awesome! Would definitely book here again.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Fearless37937256827, Thank you for choosing to stay with Best Western Branford Hotel & Conference Centre while attending the hockey tournament in St. George. We hope your team did well in the tournament. We are grateful for your rating of 5 out of 5 and pleased to know you all had a great time during your stay. We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

We stayed after a long business day and were mighty glad to find a very comfy room and Queen bed with great pillows (A king was booked which they got wrong , no matter). The room was quiet and the breakfast was one of the quickest and best. Very fresh food and choice of buffet or freshly made. The only downside of this hotel is the odd design. The elevators are no where near reception. The stairs are slippery laminate and the room was over 100 metre walk. However the staff were friendly and there was ample parking around back

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Helen P, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed your stay, especially our delicious fresh made breakfast at Myra's Bar & Grill and friendly staff! We look forward to your return visit! Warmest regards, Joanne Brooks, General Manager

It's a nice hotel with great rooms in the Wayne Gretzky wing. But the factor that makes this hotel the best in town is the employees. Everybody go out of they're way to make you comfortable and feeling like at home. I have stayed more than 20 nights there and I haven't been disappointed once. Keep up the great work you are all doing!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Bobguim, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5!! We are thrilled to know you enjoy our Gretzky Wing and appreciate you recognizing our awesome employees! I am happy to know you feel at home when you stay with us! We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

I would not recommend comming to this hotel.it's too much money for what your getting. The food is over priced and terrible. Nothing was working in the hotel the vending machines, our keycards, the internet. I love kids but there were kids running around every where and when we went in the hot tub. They were all slashing and swimming we couldn't even keep to ourselves.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Fearless28344592696, Thank you for taking the time to share your experience. We are sorry to read that you did not enjoy your stay in our hotel. When kids (and some parents) get together in a hotel, in a pool, it can be an exciting time. There can be a level of excitement, happiness and high energy that sometimes can not be tamed 100% of the time. We do our best to ensure all of our guests enjoy a warm welcomed stay and we are sorry when we fall short of this goal. Our kitchen team takes great pride in creating delicious meals from scratch, so they will be disappointed to know you didn't enjoy their food. We certainly hope you'll give us another opportuntity to welcome you back to see how amazing our hotel, restaurant, and staff really are. Yours in hospitality, Joanne Brooks, General Manager

You can tell customer service is the main focus at this Best Western. We have never had such an amazing overall experience and we travel a lot! The manager and staff here were always friendly and accomodating. The value we received for the price was more than expected. The breakfast buffet included with the room exceeded our expectations with the endless amount of options and omelette station! We will definitely be back.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear hollyr222, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We truly care about our guests, and I am pleased to know that you enjoyed the customer service from our team! I am thrilled to know our breakfast buffet at Myra's Bar & Grill exceeded your expectations! We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

We were booked for two nights (two nights was a minimum stay to receive the group rate, despite the fact we left after the first night - but that's a different story). Located just off the highway on the outskirts of Brantford, this middle-of-the-road hotel had all the basic amenities and quality of service expected of a Best Western. One good highlight was the complimentary breakfast - one of the better ones offered, with made to order omelets and all varieties of hot and cold items - go early if on a weekend or holiday, as we were waiting at least 30 minutes in line to get into the eating area. The bedding was clean and comfortable, but as is the norm, with hockey tournaments in house, the thin walls were definitely not enough to filter the chatter and boys playing in the hallways until late at night. A basic stay, but a solid mainstay for hockey families.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear SMO2015 Thank you for taking the time to share your experience. We are pleased to know you enjoyed our clean comfortable rooms and the breakfast at Myra's including made to order omeletes. We look forward to your return visit, perhaps not during a local hockey tournament. Warm regards, Joanne Brooks, General Manager

I will admit, the outside of this hotel needs a revamping but once you walk through the doors it's great! Friendly staff, clean and cozy rooms, great food ! The bar was comfortable and roomy, the photos on the walls in the Gretzky section were great for any hockey fan.I'll definitely stay here again!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Global821960, Thank you for choosing to stay with Best Western Brantford Hotel and providing feedback on your "Excellent value for the price" stay! We appreciate your 5 out of 5 rating and your kind comments about our friendly staff, clean and cozy rooms and great food! We're happy to know you enjoyed our wall of Gretzky memories and look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

Between the loud heating/cooling system and the train tracks across the street couldn't sleep a wink. I couldn't figure out why the room was shaking throughout the night. It wasn't until morning when I discovered the train tracks. They are located behind the buildings across the street. They are entirely hidden and unnoticeable from the hotel. You'll find out real quickly when you hear the trains in the middle of the night

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Nomad65737190027, Thank you for your feedback on your stay, I am sorry to read that your sleep was disturbed by a train in the distance. We are happy to provide complimentary ear plugs for our light sleeping guests or switch locations based on requests. We hope you will give us another opportunity to serve you. Warm regards, Joanne Brooks, General Manager

During my stay at this hotel I encountered a family of ants at my room's doorway. I found that his hotel's clealiness was lacking compared to other best western conference centres. I would not recommend if you are looking for a clean place to stay.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear kourtdashian, Thank you for sharing your feedback. Our hotel takes part in a pest control program but the odd time depending on circumstances, ants can make their way in. I am not aware of any ant reports but will give your comments to our housekeepers as a reminder of the importance of picking up food and cleaning up spills right away! Thank you, Joanne Brooks, General Manager

My family and I recently stayed at this hotel for my sons basketball tournament. We were promised that the entire team would be on the same floor which we were not and that posed a huge problem as many had small kids. We also booked months in advance to secure this. Furthermore, we were double charged for a security deposit and the security guard kept knocking on our door every 15 min. From 9:30 pm and on to keep it down, however I can assure you that we were not being inconsiderate with our noise level. Let's just say that will be the first and last time we stay here. On a side note we did eat dinner at the hotel restaurant and our food was great.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Sandra P, Thank you for providing feedback on your stay. I am sorry to know that you were frustrated because your entire team was not on the same floor. I can assure you that it is our goal to have teams together but with certain room type requests, and availability, it is sometimes impossible. We do not take double security deposits, so if you would like to follow up, please give us a call and we would be happy to look into this for you. Our security guard is in charge of keeping noise levels low to ensure all of our guests enjoy a pleasant stay. I am happy to know that you enjoyed the food at our restaurant. We hope that you will give us another opportunity to serve you. Warmest regards, Joanne Brooks, General Manager

I was here for work for 2 nights and had an enjoyable stay. The hotel is nothing to rave about and does need some upgrades, but it was a fine stay. The front desk staff were very nice and helpful and everything was within driving distance. I used the gym and it is very outdated but i was able to get some exercise in. The hotel is very large and takes awhile to walk through if you don't park at the correct entrance.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear SEArentity, Thank you for choosing to stay with Best Western and providing feedback on your stay. I am pleased to know you enjoyed our friendly helpful staff and our convenient location. Our gym features free weights, a universal, newer equipment including an eliptical, bicycle, and treadmill. I appreciate your opinion and would like to hear how we can improve our fitness room. We look forward to welcoming you for your future stays. Please continue to let us know how we are doing! Yours in hospitality, Joanne Brooks, General Manager

Staff professional and courteous. Upgraded my room. Free breakfast along with reservation. Very clean. Breakfast was anything of choice! Pool in the hotel as well as a fitness room. I did not have time to use either but nice to know they are there.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Kellie H, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5! We are pleased to know you enjoyed our professional and courteous staff and our wonderful breakfast at Myra's Bar & Grill! We look forward to your return! Yours in hospitality, Joanne Brooks, General Manager

I can not say enough good things about this hotel! All of the staff are more then accommodating. The front desk staff always had a smile on their face and were extremely helpful. The restaurant staff went out of their way to accomadate a rare disease that one of the children had that limits what she can eat. They are all so friendly and make you feel like you are at home.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear GoPlaces55724472511, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5! We are pleased to know that all of our staff were accommodating to your family needs and that you felt like you were at home. Our goal is to exceed our guest expectations and we're thrilled to know when our goal is met! We look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

Front desk are understanding and accommodating. Room was nice and clean! Staff goes above and beyond for their guests. We will be staying again if we need accommodation in Brantford. Thank you so much for everything Best Western Brantford!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Anthony D, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5! We are pleased to know our team went above and beyond for your stay! We look forward to your return visit, it was our pleasure to welcome you. Yours in hospitality, Joanne Brooks, General Manager

Stayed for a Conference last weekend - we had one of the family suites - AMAZING! husband and I had our own kind size bedroom - the kids had their own room with bunkbeds and their own tv - AND there was a livingroom, mini kitchen and huge bathroom. LOVED our room. Conference food was excellent! the only thing I wasn't happy with was the hot tub didn't seem to be clean, and the pool area was FREEZING.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Becky N Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are happy to know you and your family enjoyed one of our Family Suites, and our excellent food! I am sorry to hear about the hot tub and pool area, and I appreciate you letting us know so it can be addressed. We appreciate your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

We are a family of 5. We stayed here for a hockey tournament this weekend. The room was huge ..my husband and I had our own bedroom there was a little kitchen area and the kids had their own room with bunk beds and a TV. There was also a sitting room with a pullout couch. It was clean. The staff was super friendly and accommodating. Breakfast was good. We also had lunch at the restaurant it was good. I would recommend!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear crolzz, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5! I am pleased to know you enjoyed one of our huge Family Suites, our super friendly accommodating staff and the food at Myra's Bar & Grill. We appreciate your recommendation and look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

Hotel staff was. Excellent. Rooms are very clean.and internet was very fast. And fast check in and fast check out process is nice . Other service was nice also. I recommed this hotel strongly. Thanks.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Ozgur B, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5. We appreciate your wonderful comments regarding our staff, guest rooms, internet, service and strong recommendation. We appreciate your loyalty and look forward to your return visit. Yours in hospitality, Joanne Brooks, General Manager

I chose the Walter Gretzky wing because it is considered a "quiet zone" area. However, it is anything but quiet. My first night, I requested to change rooms at 11 pm due to the noise and the following night was no better. I realize that there are inconsiderate patrons who do not comply to the rules of the hotel, but why should I suffer? I felt that my complaints were not taken seriously and nothing was done. It is such a shame because the hotel itself is beautiful and the restaurant is amazing. If you don't mind noise, then this hotel would be a good choice.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Marina B, Thank you for taking the time to share your experience. Thank you for your comments regarding our beautiful hotel and amazing restaurant. I am sorry to know that you did not enjoy a peaceful stay. We do our best to accommodate all of our guests and we are disappointed when we fall short of our goal. I assure you that we do take complaints seriously. We truly hope you give us another opportunity to serve you. Warmest regards, Joanne Brooks, General Manager

Debbie and I reached out to Melanie, the Brantford Best Western Event planner looking to book a venue for our upcoming wedding on fairly short notice...that was the right choice! Right from the start Melanie welcomed us and made us feel like this was the right choice, even though we had several other options, we made our decision right then after chatting with her. She assisted us in planning the event from the venue set up right through the dining and bar options. She met with us and our minions ( daughters ) who were assisting us with our preparations on several occasions, gave us options, made suggestions all while smiling at our silliness. Melanie was there for our event and ensured things from a Best Western perspective ran smoothy. We can't sing her or the staff's praises enough...thanks for a great day Debbie and Bob

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Debbie & Bob, WOW!!! We agree that Melanie is AWESOME and we are lucky to have her on our team! Thank you for choosing Best Western Brantford Hotel & Conference Centre to host your wedding reception, we appreciate your 5 out of 5 rating. Your beautiful comments regarding Melanie on Tripadvisor are the biggest form of compliment and we thank you for sharing your feedback about your special day. We wish you all the happiness in your future as Mr. & Mrs. Yours in hospitality, Joanne Brooks, General Manager

My team has been staying there for a long term project and this by far has been their favourite and we've been to a lot of hotels on various projects. Staff have been amazing, value is great and the property amenities are awesome. Will continue to use this hotel.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Adventure56278652344, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and providing us with your great feedback. We are thrilled to know that we are your favourite hotel and that you find our staff to be amazing. We hope that you continue to enjoy the great value in our property and we look forward to your return visit when you are in Brantford! Yours in hospitality, Joanne Brooks, General Manager

It was a great place for a great place and excellent amenities with a top notch customer service. We were there for a hockey tournament, 3 days 2 nights. We had a blast, kids had a blast. Recommended as top choice.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 729gerardm, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5!!! We are thrilled to know you enjoyed your stay and our top notch customer service! We hope your team did well in the tournament! We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

We attended with a large group for a hockey tournament and the staff handled check in and out, as well as the volume of our group at breakfast with no issues. They went over and above and treated my son to a special birthday note and cake which was unexpected and very appreciated. Very affordable given not all families have the same affordability. The hotel was clean and the staff was helpful.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 691elissae, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and providing a great review on your stay. I am pleased to know you enjoyed the service of our staff and breakfast at Myra's Bar & Grill. Glad we could surprise your son with a little birthday cheer! We look forward to your return visit! Yours in hospitality, Joanne Brooks, General Manager

I stay here on average twice a week and ALWAYS get great service from all the girls at the front reception, they know me by name and know what my room preferences are and always go out of their way to make sure I get what I am after. The bar staff ( Karen in particular) is awesome, always friendly and eager to take care of you. The food in the bar is quite good and there are daily specials. Even with several new hotel options coming to town lately I still keep coming back here. I feel at home when away from home. Jacque, Amy, Natasha, Madyson Carly, Sarah and the rest of the staff rock!! Keep up[ the great work!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Danny828, Thank you so much for your kinds words about our amazing team. We truly appreciate your loyalty to Best Western Brantford Hotel & Conference Centre and to our staff. It is our goal to exceed our guest expectations, so to be recognized in such an amazing public way warms our hearts. We look forward to your next visit home~away~from~home. Warmest regards, Joanne Brooks-Calhau, General Manager

Exterior and rooms are very dated but the lobby and restaurant areas are great. Highly recommend you eat in the restaurant. You wouldn't normally think this at a hotel, but the food is excellent and the value is great compared to chains in the area. Only issue is a phantom restaurant charge on my bill. Staff chalked it up to someone putting the wrong room number on a bill and reversed, but this shouldn't happen

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Flanster, Thank you for choosing to stay with Best Western and giving us your feedback. We are pleased to know you enjoyed the food at Myra's Bar & Grill. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, General Manager

Clean hotel with great amenities. Very nice continental breakfast with all the fixings. Very nice lobby and clean rooms with comfortable beds. Very good hotel service with nice competent, friendly, helpful staff. Only draw back is tv's don't allow for HDMI use, so you are unable to hook android box or PlayStation system up for use. Otherwise wonderful place to stay and would highly recommend.

The free Breakfast is an awesome deal its a real Breakfast They will make your eggs the way you want them even omelettes. stayed many time good deal .The hotel is clean and staff is great. The beds are comfortable and the rooms are modern

Breakfast was not good at all, I understand it's free however......You could hear every thing going on in the hall ways....rooms etc....Internet was not very strong, not very many options for hotels in the area. So considering, if I had to stay in Brantford again I would stay here...but I would have breakfast somewhere else and I would try to get the cheapest rate possible. Not worth what I spent.

I called today to make a reservation. The # on the website: 855-516-1090. The person who answered was most likely a call centre from India. He said his name was Jason. There was a lot of talking in the background. I asked for October 18 and 18 because of the Quilt Show at the Best Western Convention Centre. He said it was $130 a night and with taxes, it will be $437. I asked him to repeat it as I was in shock. I said, $260 for the room and $177 in taxes? He said yes. Hotel rooms have a tax of 19%. this is way more than that.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Lyn09 Thank you for bringing this to our attention. I can see why you are in shock. Could you please give us a little information of what website you were looking at. Our website is www.bestwesternbrantford.com and our toll free number is 1-877-341-1234. I'm not sure what website you were looking at to get that kind of false information and would like to investigate it further. Please do give us a call so we can get you booked in for the Quilt Show. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Nice hotel. Clean and comfortable would stay here again. Only negative is you can hear everything in the hall. Doors opening and closing and people talking. Doors are very thin. We didn't use any of the facilities (pool) but it looked very clean

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Mary-Jo R, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Great Hotel Choice, to stay at this past weekend, for the baseball tournament!Highly Recommend! A+ Good Location, fun pool and sauna, nice room with glass patio doors with easy access to my car. Def would stay here again!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear RennyPenrose3, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your recent baseball tournament. We appreciate your 5 out of 5 review and kind words regarding your stay. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Booked the African Lion Safari package for the family. Amazing value for the room and tickets. Staff was extremely helpful and even allowed us to check in early since we were traveling not much for a view, but the location seemed to be close to everything we needed.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear rizkeybizness, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are proud to know you found our staff to be extremely helpful and that you found amazing value for our Lion Safari Package! We appreciate your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

we stayed here sat. night package deal with african lion safari deal everything was great from start to finish right off the highway indoor pool, hottub steam room fitness center, play area for kids reataurant right there the 2 of us got 10.00 coupon for restaurant couldn't go wrong.hot breakfast or you could get one to go you never had to leave the place if you didn't want to they had it all

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear marly1965, Thank you for all of your wonderful words in your review of your recent stay. We're sure the 1 out of 5 was an error considering all the great things you had to say about your entire stay! We look forward to your return visit and perhaps a 5 out of 5! Warm regards, Joanne Brooks-Calhau, General Manager

Of all the hotels in my 72 years of travel it was the cleanest and friendliest hotel I've stayed at.The breakfast was unbelievable, and cost me nothing it was included, the most reasonable rate in this town. I can't say enough about the hotel and staff.Diane Saragosa

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Diane S, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us a 5 out of 5! Wow, 72 years of travelling and we're the cleanest and friendliest...THANK YOU!!! We're so happy to know you enjoyed our awesome breakfast from Myra's Bar & Grill. We truly appreciate you taking the time to share your awesome comments. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Hotel was clean, beautifully decorated. and we had everything that we needed. I would definately recommend this hotel for business or leisure. Restaurant was nice with a variety of choices. Breakfast was great, with continental and cooked to choice. Complete with a workout area and a pool what more could you need.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear evelynb538, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed a great stay and found our hotel to be clean and beautifully decorated. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, General Manager

We pulled off the highway to stay there twice. They have what's rare in hotels these days - rooms with windows that open. The staff was always very nice, the rooms comfortable and clean. The complimentary breakfast was good, too. Tried poutine for the first time.

Have stayed at this location many times. I always prefer to stay at this hotel and will drive a little extra to meetings in order to stay here. It is always very clean. Any concerns are immediately dealt with. Staff are always attentive and helpful.

Stayed for 2 nights to attend a wedding in the area. The staff is friendly. Nice restaurant in the hotel. Reasonably priced and good food. Had some confusion at times with the front desk when it came to being connected to the wedding. Gift bags were to be given out to all rooms under the wedding name. Not all rooms received their bags accordingly. We were suppose to have an early check in and late checkout and there always seemed to be lack of communication between the desk and floor staff. Had to remind the staff of the later check out when they came knocking. The general maintenance of the hotel could be better. Many doors stick and you constantly get to hear doors slamming to make them function throughout the hallways. Not sounds you want hear when trying to sleep.The pool area was missing a functioning latch on the men's bathroom door. The sauna was out of order. Very average conditions for the price.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Steve G, Thank you for your detailed review of your recent stay. We are pleased to know you found our staff friendly and our restaurant to be reasonably priced and our food good. We appreciate your feedback to help us improve as we strive to continue to be the best hotel in Brantford. We truly care about your stay and thank you for taking the time to let us know your thoughts. Warmest regards, Joanne Brooks-Calhau, General Manager

We were in town for a wedding and this is where the couple had booked rooms for the guests. We had a great experience all weekend! The staff were exceptional, and the breakfast buffet was awesome. We will definitely be back the next time we are in town.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Kathryn H, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating your stay a 5 out of 5! We are pleased to know that you had a great experience, found our staff to be exceptional and our breakfast buffet at Myra's Bar & Grill to be awesome! We certainly look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, General Manager

Best food and service all round from the staff at the restaurant and bar. Fast friendly service from all staff in the front desk. I wanted to stay longer!! The food, the staff, the great sleep..the fantastic service..WOW

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear xtrgirl, Wow!! Thank you for your 5 out of 5 score and wonderful words about our hotel and staff at Best Western Brantford Hotel & Conference Centre! We appreciate your business and look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, General Manager

We were in the Brantford antique shopping and wanted an inexpensive location with a pool and free breakfast. We originally stopped at anther hotel just down the street (Comfort inn I believe) and they did not have a pool. We were told we could go to another hotel which was a ‘2 minute walk'. The ‘walk' included a trip through restaurant parking lots etc. No thanks We then looked on line and saw this Best Western was just off the 401 with pool free breakfast and the rates weren't bad ($125 with CAA). The room was very clean with fridge, large screen tv etc. The pool area was a bit dated but OK. There was also a hottub and a hot sauna room. There was an abundance of kids so unfortunately, we didn't get a chance to enjoy the hottub or sauna. Breakfast the next mornings by was included and no doubt the best free breakfast we've seen in a long time. You name it, they had it including omelettes or eggs made to order. Breakfast was perfect!!! The restaurant staff was very friendly and really seemed to enjoy what they were doing. There was also a very nice looking bar and patio area with tables located near the restaurant, off the lobby. The hotel does have convention facilities and conference rooms. Overall this Best Western was exactly what we were looking for when searching for a quick overnight stay. We'll be back!!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Love2travel19892, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your 5 out of 5 score and your detailed review on our hotel, staff and our perfect breakfast! We're happy to know you enjoyed your stay, and we look forward to your return visit! Warm regards, Joanne Brooks-Calhau, General Manager

Best Western in Brantford provided us with a high level of comfort and friendliness. Accommodations were of a high standard that are continuously maintained. All staff ensured that we felt welcomed and accommodated any needs that were required.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 336gaylepay Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and giving us such a wonderful review! I am pleased to know that you enjoyed the high level of comfort and our team frienliness. Your comments definately reflect how amazing our team is and we look forward to your return visit...hopefully we'll get that 5 out of 5! Yours in hospitality, Joanne Brooks-Calhau, General Manager

Stayed in one of their king Suites for the night - it was a last minute booking because we found out our previous booking didn't accept dogs. Super friendly at the front desk, and very quick. Had keys and everything ready. Super clean rooms, and very comfortable. we were in a wing that was not noisy at all. Excellent stay!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Becky N, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us a 5 out of 5! We are pleased to know you enjoyed your stay, our super friendly staff and very comfortable, quiet suite! We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Staff was rude and dismissive during check in ..the room only had 2 towels for a jacuzzi suite and the breakfast sausage was so undercooked I'm surprised I didn't have to chase it around the restaurant

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear karkaremike, We appreciate your feedback and are sorry to read that you did not enjoy the service from our team or breakfast. I can assure you that our goal is to exceed our guest expectations and we are disappointed when we fall short of that goal. We hope you will give us an opportunity to serve you in the future to show you how amazing we are! Yours in hospitality, Joanne Brooks-Calhau, General Manager

My family and I were supposed to go tubing on the Grand River on the Sunday but it rained so it was cancelled. This hotel was close by, thank goodness we stayed here because it was at least a nice night away. There is a nice pool and hot tub to relax in and enjoy. We were not happy with the hotel restaurant but there are all kinds of different places close by which we would take advantage of next time. The staff were all terrific. We enjoyed our stay with minor exceptions.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Cameron B, Thank you for your recent feedback. We appreciate your great comments about our terrific staff and amenities. We welcome the opportunity to discuss your concerns and look forward to welcoming you back in the future. Yours in hospitality, Joanne Brooks-Calhau, General Manager

awesome service , helpful employees . best of all was the free breakfast . not your standard breakfast but one where you can ORDER an omelette and have it made fresh while you wait with your choice of ingredients. all sorts of fresh fruit to finish, coffee served at your table by friendly servers. I was also lucky enough to get the LAST room available that weekend for the stated price. holiday inn express nearby had a FEW ROOMS LEFT but due to supply and demand they upped the price from 150.00 approx. to 229.00 plus taxes. THANK YOU BEST WESTERN!!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Allen R, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your 5 out of 5 rating and your amazing review of our awesome service and breakfast at Myra's Bar & Grill. We appreciate your loyalty to Best Western and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

The bathroom was amazing clean. Old looking bathrooms with peeling calk and discoloration is my pet peeve in hotel rooms. I was so impressed as soon as I stepped into the bathroom. The room was also big and clean. The wait staff in the restaurant was exceptional. EVERYONE went out of their way to make us feel at home.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 742susanz, WOW! Thank you for your 5 out of 5 rating and choosing to stay with Best Western Brantford Hotel & Conference Centre! We're pleased to know you enjoyed your amazingly clean bathroom, and our exceptional wait staff at Myra's Bar & Grill. So happy to know you felt the hospitality of our entire team! We look forward to welcoming you back in the future! Yours in hospitality, Joanne Brooks-Calhau, General Manager

stayed here for business. The hotel was full as it was friday the 13th the next day so they had people going to port dover. The hotel went out of their way to make sure everything was on point and they even had grab and go bags for those with no time for breakfast. The staff was super friendly and on point. Would stay here again and again.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Wayne T Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5! We are pleased to know you enjoyed our hospitality for the PD 13 event. We certainly love seeing all the amazing motorcycles and welcoming guests of this great event in Port Dover! I hope you got to enjoy the bike wash station! We look forward to welcoming you back on your future travels through Brantford! Please continue to let us know how we are doing! Yours in hospitality, Joanne Brooks-Calhau, General Manager

If you need to actually sleep, don't stay here. Aesthetically, our room was very nice. It was also very clean. The housekeeping staff work hard here, so props to them for sure!! However, the bed (although a pillow top) was rock hard. I spent the whole night unable to sleep. When I sat on the loveseat in the morning, I realized I should have slept on it instead. We also ended up having loud neighbours (our room was in the 'quiet/silent' section of the hotel). My husband called the front desk, but that didn't end up being effective. The worst part of all, was checking out; I don't think the front desk staff understand the basics of customer service (I can say this, as I've worked numerous customer facing jobs over my working career). They didn't ask how our stay was, and instead of asking how we wanted to pay, they just charged the credit card we reserved the room with. We had wanted to pay by debit, and after my husband protested, the charged his debit. The staff seem so confused and unprofessional. Plus, it has taken almost a week for them to refund his credit card. The whole experience has been so irritating, we will not be coming back.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Lena S, Thank you for your feedback on your recent stay. I am sorry to hear that you did not enjoy the amazing customer service that we are known for. Our team takes great pride in exceeding out guest expectations and we're disappointed when we fall short of our goal. We do hope you will give us another opportunity to welcoming you back in the future. Warmest regards, Joanne Brooks-Calhau, General Manager

Stay there while my husband had a job to do in the area. Had my nephew who is five years old join us. We got the mini suite which had a pull out couch area separate from the bedroom which was fantastic for the little guy. He really enjoyed the pool however we found that there were people that came in off the street bags and backpacks and snow boots and food into the pool area. Looks like they came for the day and they were groups of younger people definitely not from the hotel. Staff were friendly throughout the hotel except the breakfast waitress and the food is excellent in the restaurant for breakfast. The hotel is handy to a number of stores and restaurants.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Andrena F, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed one of our suites, our friendly staff and the excellent food at Myra's Bar & Grill. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, General Manager

Excellent staff and facilities well worth the money for the room you get, the great buffet breakfast and the pool. I was only one night but the rooms were clean and the bed is super comfortable. Would go again

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 172todds, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your 5 out of 5 rating! We're happy to know you enjoyed our excellent staff, facilities and the great breakfast buffet at Myra's Bar & Grill! We certainly look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

We stayed in room 266, our room was clean, the pool was nice and clean. Staff was great and accommodating. We had joining rooms with 264. The buffet breakfast was really good, fresh made omelet station was good. We ate dinner there both nights, food was good.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear nelsonsD5794OD, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us a 5 out of 5! We appreciate you taking the time to share your positive experience. We are pleased to know you enjoyed your rooms, our indoor pool and the fresh made omelet and food at Myra's Bar & Grill. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

A few of my friends and I recently stayed at this property for a local wedding. We were pleased with how clean the hotel is and how nice the staff was. The only recommendation that I can give to future travelers is to bring ear plugs. We were in the older section of the hotel and the doors were sticky. People were forced to slam their doors as a result and that was pretty loud at 7 am when you have a hangover.

We had trouble finding a hotel for 5 people.We were 2 grandparents with 3 grandkids.BW offered us 1 room for all of us and it was superb.We had a large family room 2 queen beds and a pullout bed.big bathroom microwave fridge.What a treat to have a large indoor pool with sauna Jacuzzi for the kids. The hotel was super clean including room and all facilities The staff was ABSOLUTELY wonderful. The grounds were well kept too.Thoroughly enjoyed our 2 night stay. Great price too.Breakfast was included and it was above average with a station to cook omelettes for you.Really nice touch. Highly recommend this hotel.

We stayed at this hotel on a group bicycle trip. The service at the hotel was excellent! The staff at this hotel provided a storage room for us to store our bikes. They also arranged our rooms with the storage room near an outer door so we had easy access to bring our bikes in and out of the hotel. The hotel staff was extremely friendly, the rooms were clean and the restaurant was good. The morning breakfast (included in the room rate) was great! It included an egg station were you could get eggs/omlettes made to your liking and the serving staff were outstanding! We would definitely stay here again.

The hotel was clean, although there was renovation going on in some of the rooms (with sawdust all over the hall carpet). Several problems we had once in the room: The bed felt as though it was made solely of buttons. It was lucky that none of my party were allergic to feathers as the quilt and some of the pillows seemed to be feather. The air conditioning was like sleeping with a pneumatic drill which turned on every 20 minutes. A light from the open section in the middle of the hotel shone like daylight into the room despite the curtains being closed. There wasn't enough room to swing a cat in the bathroom and you had to squeeze behind the door to close it! The reception staff were rude. The only redeeming features of this hotel were the pool area (the hot tub is wonderful) and the cooked breakfast included in the price was tasty. Perhaps it was just the room we were given that was the problem as no one else seems to have had the above in the reviews I've read.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Paulette B, Thank you for your feedback. Our team takes great pride in exceeding our guest expectations and we are disappointed if we fall short of this goal. We are sorry to hear you were not 100% satisfied with your stay. Our rooms have Sealy Beautyrest mattresses (most are pillowtop) so I am surprised to know you felt it wasn't comfortable. Be assured that we take allergies seriously and our plush duvets do not contain feathers. We are happy to know that you enjoyed the free made-for-you breakfast at Myra's and our pool area and hot tub. We do hope you will give us the opportunity to welcome you back to show you our team truly cares. At any time during your stay if you are not comfortable, we would appreciate the opportunity to fix the problem. Yours in hospitality, Joanne Brooks-Calhau, General Manager

I was driving from Toronto to Chicago & stopped at this hotel for one night along the way - I'm so glad I did! The staff was really nice, my room was spacious & clean, and the complimentary breakfast buffet the next morning was amazing! Plenty of free parking available as well! Thank you for a great stay!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear depechegirl02, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are so pleased you stopped in on your way to Chicago and appreciate you sharing your experience. It is nice to know you enjoyed our service, spacious rooms and the complimentary hot buffet at Myra's Bar & Grill. We look forward to your return visit! Safe travels, Joanne Brooks-Calhau, General Manager

This hotel is a great value. Checked out of hotel and let item behind in room. Upon arriving home (USA), contacted hotel housekeeping services, and the item was retrieved and returned. Great life saver. Thank you.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Roland C, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We certainly appreciate your business and your 5 out of 5 score! I am pleased to know that your item has returned safely to your hands! We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, General Manager

I stayed here as we were moving into our new home the next day. Due to the traffic noise from Hwy 403 I did not sleep all night. The main idea of staying in the hotel was to get a good nights rest to prepare for the next day. The restaurant staff are amazing at breakfast. Desk girl on leaving was very sympathetic.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Sue B A, Thank you for your feedback regarding your recent stay. We hope your move went well and you are all settled in. I am pleased to know that you found our team to be amazing and sympathetic. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

If you like the casino it is close. We enjoyed our stay as a best-western as a card member they gave us an upgrade at no extra charge. The free breakfast is awesome ... its like a real breakfast not just a bagel like some hotels. You can have your eggs the way you like them or an omelet .. They have cereal yogurt fruit coffee was great and you sit at a real table. Room was nice we had a mini king suite. But take it from the breakfast was the finishing touch. Sincerely Phil Jones

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Mr. Jones, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We certainly appreciate your business and your 5 out of 5 score! We're happy to know that you enjoyed your upgrade for being a Best Western Rewards member and the awesome breakfast at Myra's Bar & Grill. We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, General Manager

Older hotel but nicely updated. Rooms very clean and beds really comfortable. Dog friendly and very convenient as rooms have sliding doors to garden. Breakfast is exceptional compared to other hotels and servers were really nice. We would stay there again.

Lydia at the front desk went above and beyond to ensure my business and leisure needs were met. Lydia's customer service skills should be applauded, there was a power outage and Lydia was able to accommodate my needs and make my stay very pleasant. Lydia's attitude and eagerness to ensure your stay is pleasant is why I return to the Best Western!!!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear awil0n, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We certainly appreciate your business and your 5 out of 5 score! We are pleased to know that Lydia went above and beyond to exceed your expectations! We look forward to sharing your feedback, as TripAdvisor is the biggest form of compliment for our team! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, General Manager

Room was clean with fridge, microwave and balcony. I always like the option to be able to open the window and get fresh air. Restaurant breakfast was great - buffet with option for omelet bar which we loved. Had coffee to go cups to self serve to bring to the rinks. Staff were friendly - there were kids playing quietly in the halls and the staff let them be there to be together. Some hotels can be very strict. My kids are older so they weren't in the hall but I remember having very strict staff back in the day.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear dpoole2018, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed your stay and the amenities that our hotel offered, especially our great breakfast! We understand the importance of a quiet night stay, so as long as the halls are quiet, all guests are happy! We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Clean room, what we expected, pool was good. Good family breakfast which was included with our room. Good location and ample handicapped parking. Not many places too stay but this is a good one. we would stay again.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Kirk C, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed your stay, especially the good family breakfast, location and ample handicapped parking. We certainly look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Staff was very good, the overall hotel is getting a little tired and could use a refresh. Certainly an OK place to stay and will return as there are not a lot of options in Brantford. I have stayed here several times over the years and it always meets expectations

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 666warrend, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your feedback and are excited to let you know that we working on a renovation project for our guest rooms! Most have new carpet, new wallpaper, new washroom floor and wall tiles. We look forward to your return visit to see what we've been working on! We're pleased to know we meet your expectations and look forward to the opportunity to exceed them! Yours in hospitality, Joanne Brooks-Calhau, General Manager

Seriously, I can not say enough good things about my stay here. First of all, the staff were amazing. It had not been my intent to stay at a hotel, but due to severe weather (ice storm), I stumbled in at 1am hoping to find a room. The staff were great! They got me checked in right away and gave me a decent rate. Also, while I was at the desk - one of the guests that had been there for a wedding also came to inquire about a room. It was clear that the person had been drinking and they were not the easiest customer to deal with... but the staff again were amazing. They handled the situation with complete class - the perfect mix of respect for the customer, but also being completely professional. So well done! Anyway... the room was large, the bed was extremely comfortable, everything was clean and the morning breakfast was excellent. It is not one of your typical hotel breakfast spreads... nope, this one is a complete buffet, along with an omelette bar (staff making omelettes just the way you want them). Seriously... I could find nothing wrong with this stay and if I could give the place extra stars I would. Really, really impressed and will definitely be back again!!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear JukeboxMama, WOW, thank you so much for your detailed review and 5 out of 5 rating! We appreciate your business and your kind words about our staff and services at Best Western Brantford Hotel & Conference Centre. We look forward to your return visit! Thanks for the smile! Warmest regards, Joanne Brooks-Calhau, General Manager

Wonderful hotel. Conveniently located just off the highway. Clean and comfortable room. The hotel was full, yet was very quiet. The staff were courteous. loved the whirlpool room - nice upgrade. the breakfast buffet was amazing with fresh cooked omelette options.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Keith H, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed a very quiet stay, our courteous staff, and our amazing breakfast buffet. We appreciate you sharing your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Overall it was an enjoyable stay all the staff were helpful. I would have preferred not having to request more coffee. And paper cups are tacky for the price. Instructions for tv operation would have been helpful.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear johnwildman, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you had an overall enjoyable stay and found our staff helpful. We would be please to supply you with ceramic cups for your future stay, just let us know your preference. Our remotes are power on, then channel up and down but our team would be pleased to show you in person. We are here to assist and make your stay a 5 out of 5. We appreciate your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

the stay was [pleasant and the staff were very helpful to help me find location in the city, but one down side I was having signal problems with the tv. the staff in the lounge were very nice and mad e my dinning experience very pleasant, the photo hall was very nice to see who stayed at the hotel and rubbed elbows with the Gretzkey family,it located in a good location to other restaurants and shopping malls.

I would recommend this Best Western. The restaurant staff were very accommodating and the included breakfast was great. I was a bit of a distance from the lobby, but I could park close to my room. The room had a microwave and mini-fridge. I'm not sure if that is in al rooms, but it was a nice surprise for me.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear amandafish60, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are so pleased to know that you enjoyed your stay and would recommend us. We look forward to your return visit and appreciate your written feedback. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Stayed here as part of a large wedding group with a nearby wedding not in the hotel. We requested rooms that were close together for us and the other room for our daughter and Grandma. The rooms were: one on the first floor, and the other on the third floor. This would not have been a big deal except that the whole floor on the third floor was locked and not accessible with our key from the first floor. I had to call them every time I went up and it was a real inconvenience and totally unnecessary. I've never seen this feature in another hotel. Overall, the room was clean, quiet, and well-appointed for our needs. The hotel staff were friendly and helpful. I would recommend this hotel but the locked fire door on the third floor has to go!

Room was very clean, staff was welcoming & helpful, breakfast was delicious - great omelet made fresh and good variety of fresh fruit. We are a Best Western club member - when we arrived they upgraded our reservation to a suite - sweet!

I was married at the Brantford Best Western on the 24th of February and things couldn't have gone better! Every detail was perfect and they were so accommodating to our needs, working with Melanie and the rest of the Best Western staff was a delight and made the whole wedding planning process a breeze! They've done many weddings and events and it's a very fine establishments also a very comfortable and convenient location. The food was mouth watering amazing, our guests couldn't get enough! Everything was so delicious and cooked to perfection, i recommend getting the chicken on the bone and the chicken wings, they're the best. The hotel was clean and had a nice atmosphere for our event, the staff were pleasant and polite and willing to help in any way they could. Our hotel room we stayed in after the wedding was clean and proper, it had everything a good room should have, plus a whirlpool bathtub in the middle of it. The breakfast buffet at Myra's Bar and Grill the next morning was phenomenal, nothing like any hotel breakfast i've ever had! All in All the Best Western Brantford Hotel and Conference Centre made my big day go as smoothly as it could've gone, everything from the planning and prepping down to the next few days after the wedding, they really know how to make you feel at ease and at home over there!

I stayed in room 189 sunday the 11th, The room was very nice the bathroom was nice but the shower door was broken. When I went to fill the hot tub a hour or two after check in I seen it was very murky gross water so I cleaned the hot tub twice. My girl friend who was in the tub two times that night after I cleaned it has hot tub rash and I not even going into the hot tub also have it all over my arms from cleaning the hottub out with just water. Im not sure if your staff just wasnt in the mood to clean it right or if you guys are not cleaning it enough but its a really painful horrible time with this rash.

Very enjoyable and quiet considering the number of groups staying there. Did not have time to sample the pool although I wanted to. Lots of vending machines....convenient locations for amenities. Ok breakfast being free I can't complain.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear vanessaaustin, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your feedback and knowing that you had a "very enjoyable and quiet" stay. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

The room and service was great...any questions we had concerning services were answered. Will be there next year!! The buffet was included in our package and was well worth the money spent. We would recommend this package to anyone who wants a New Years dinner and dance and do not want to drive afterwards.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear NandEBooth, Thank you for choosing to ring in the new year at Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed our beautiful gala and your play & stay package and we appreciate your recommendation to others! We look forward to seeing you soon! Happy New Year! Yours in hospitality, Joanne Brooks-Calhau, General Manager

We had an excellent time at the New Year's Eve Gala. The food was delicious, the music fantastic and a wonderful time was had by our table. We stayed overnight and had a beautiful room in the Walter Gretzky wing. It was quiet and very clean. The next morning the breakfast buffet was great. Only complaint needed more than sausage for a meet. Looking forward to next year! Thanks

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Jim G, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre to ring in the new year! We are pleased to know you enjoyed your beautiful room, and our great breakfast buffet at Myra's Bar & Grill. We look forward to your return visit. Happy New Year! Joanne Brooks-Calhau, General Manager

The rooms are pretty good, the lobby very nice and appealing, the banquet rooms entertain a lot of different functions and are worth looking at, from Auctions to Golf liquidations. The bar is average with not to many customers whenever I have been there. The only thing I really and this is my personal opinion only is that Brantford has a lot better restaurants than Kirby's which is located inside. There is a lot of pasta on their buffet. I have never ordered individually off their menu but it is not my choice place to go. For those in a rush who don't have the time to go out and dine its good enough eats for sure but for those wanting fine dining an experience to quench the pallet this is not the place.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear sseacreature, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed our appealing lobby and guest rooms. We understand that buffets are not for everyone, perhaps next time you will give our menu at Myra's Bar & Grill a try...I think you'll be surprised at how tasty our entrees are! Our Chef and his team take great pride in preparing items to satisfy any taste bud. We do appreciate your feedback. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Our stay began with convenient parking in the large parking lot and then got immediately better with the front desk gentleman who was very friendly and checked us in very quickly. We enjoyed our stay in a room in the Gretzky Wing. The room was very nice, clean, and of a good size. Bed and pillows were very comfortable, and amenities were also very good. I attended a function in one of the meeting rooms. It turned out that we needed a few more chairs, as more people showed up than we had originally told the hotel. They quickly accommodated us with the needed chairs. The coffee and other refreshments brought to the meeting room were also good. The delivery staff members were friendly, attentive, and helpful. Our reservation rate included breakfast, which was exceptionally good. The location is very convenient, being just off Hwy 403, at Wayne Gretzky Parkway. Over 30 years ago, when I first stayed at the property, it was flagged as a Holiday Inn. Hotel brand switching, repositioning, and re-flagging occur frequently. Today, this is a very nice hotel property.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear KodoDrummer, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and providing feedback on your recent stay. We are pleased to know that you enjoyed your very comfortable, clean guest room and our friendly, attentive staff. We look forward to your return visit at Best Western. Warmest regards, Joanne Brooks-Calhau, General Manager

This is my 2nd time staying here for business and they are super friendly and accommodating. Great place for meetings and central location for people in Ontario and who have to fly in like me. Hotel is not new but the staff and service makes up for the age of the property.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Rod M, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are happy to know that you enjoyed our super friendly and accommodating team. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

I like Best Western.... hotel properties are always clean and the staff is always helpful....... I like the PLUS with the restaurant and bar........ there is nothing like working a long hard day and have the ability to have a nice cold beer after work, order food and not having to go out......... fantastic

Hotel and staff were very accommodating to our large group for New Year's. We had a group of 60 (adults and children) and the staff were very helpful all night. Check-in and check-out were quick and easy. Breakfast was included and the food was excellent.

We were pleasantly surprised when we checked in. Lobby very nicely appointed and comfortable. Check in was very quick and very friendly. The room was spotless and nicely appointed. The couch was the most comfortable I have ever seen in a hotel. The room was warm and well lit. The included breakfast was a complete surprise and very very good. Hot and cold buffet with omelette station. The restaurant was very comfortable. We did not use it but there is also an indoor pool.

Traveling late through bad weather and needed a hotel that allowed dogs. Nice hotel and welcoming front desk staff. Reasonable rate for pet fee and easy accessibility to take them outside. Room was average but convenient to have a mini fridge. Smaller bathroom than a typical hotel room. Hospitable staff is worth a second mentioning.

Stay here on my wedding night in the honeymoon suite in the Walter Gretzky wing. Very clean and quiet and had a very nice enjoyable stay. Hot tub was really nice and a little extras like the bottle of wine and robes were a nice touch.

Good place to stay, hotel has a huge play area for children. Hot breakfast with wide selection, free drinking water available at the lobby. Lots of parking and free. Friendly staffs, and good service.

Great staff, clean rooms, some rooms dated, Great food at the restaurant the best free breakfast with your stay I have ever had “ made to order omelette station “ can't ask for much more then that i be staying there again.

I have stayed at this hotel several times when visiting relatives. The rooms are clean and comfortable, and the hotel staff is always friendly and helpful. Even though there was a large convention that coincided with my stay, service was not affected at all.

Comfortable room, friendly professional staff, all for normal price. excellent breakfast selection, and quiet dining room. Will keep this place in mind next trip to Brantford. Twenty-three more characters are required to fill upp this review.

Stayed here one night to attend a surprise birthday party in town. Room was fine, liked having a frig, microwave, coffeemaker and fireplace. Everything was clean except that we found the bed uncomfortable, gave us sore backs. Breakfast included which was nice, could get your choice of eggs or an omelette besides the buffet.

Nice to have a bar / lounge that serves light meals & isn't too noisy. Clean rooms, friendly staff & reasonable price which includes full hot breakfast - go for the made-to-order Omelette & fresh croissants.

This was my 4th visit at this location and as always my stay was perfect. Looking forward to my next stay. The staff is always looking to help making our stay the best exspiriance ever. I recommend the best western in Brantford for any type of visit.

We really enjoyed our experience here! Myself, my husband & our 6 month old stayed in a king bed suite (so our little guy could sleep in bed at 7:00 and we could still stay up in the other room without waking him) in the gretzky wing- the room was spacious and clean, bathroom was a good size, everything was fully functional. Front desk staff were helpful and friendly (even at midnight when I needed help finding a pharmacy near the hotel that would still be open) and breakfast at Myra's was great- lots of options to choose from and friendly staff. Very happy with our stay, we would definitely book again!

Pleasant place to stay. Dog friendly. Staff were all wonderful. Room was clean. Loved it was ground floor walk out for dog. Breakfast was nice. Easy to find. Easy to go places. Would definitely stay here again. Recommend it.

We were staying there because we had damage to our home. Our stay was just over 3 months. We have a dog and were thankful that we were able to stay, but with so many families now having pets I feel for long term stay you should have a suite or at least a few rooms with a couch for long term stay.

Was booked in for a hockey tournament with a group,,,we were all on different floors,,not given a block of rooms. Was given the group rate on confirmation of booking,,then given the group rate upon check in,,then overcharged by $46, on check out. Little to no security on a Saturday night when you have all hockey kids in hotel ,,lots of noise in the hall til wee hours of the night.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear jackiegQ8853MA, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your feedback. Rates are quoted at time of booking, and again at check in. It sounds to me that you may have chose an upgraded suite, which has an additional fee, again quoted at time of booking. We would be happy to review your bill with you if you want to reach out to us. We do our absolute best to keep teams together, as it's in everyone's best interest. However, with different requests, it is sometimes difficult to do. Again, thank you for your feedback and choosing Best Western. Warm regards, Joanne Brooks-Calhau, General Manager

Great , well arrange place. Excellent breakfast, lounge and service. Would definitely come back! Highly recommend to friends and family. Stop by if you can! Front staff and barman were very helpful. Also got a taxi for me when I couldn't get UBER to work.

We were very pleasantly surprised with the service provided.We had problems in getting the conference rate from the original booking through BW but the hotel worked that out very nicely.The overall stay was above our expectations.

We have just returned home from a Thursday to Saturday night stay at this comfortable hotel which hosted our annual archaeology conference. Although we were not a part of the organizing committee, from an attendees viewpoint, it seemed like a perfect venue for the event, with everything that was needed for a successful conference. The banquet and seminar halls were spacious and av was more than adequate. The Friday night conference reception and Saturday night banquet were catered by the hotel and the food at both was excellent. There is an onsite restaurantl and our buffet breakfasts were included with the price of our room. We had a suite, but the price was very reasonable ($150 a night including tax) and it was very spacious, with a separate living room and kitchenette. Overall the hotel is very clean and up to date. It is also very easy to find, located directly off a main highway.

value of stay exceeds expectations and the attitude of the staff simply adds to the genuine feeling that you have chosen the best hotel in the city. The complimentary breakfast is a surprising addition and of considerably better quality than a conventional continental breakfast

hotel was nice. nothing special but nice, clean and comfortable. Room was a bit pricey for what it was. We asked for a group rate and it was the same as the rest of the hotel prices. at the end no complaints though. I would stay there again

Second time I stayed here during my business trips. The hotel and rooms are clean and spacious. The wifi was easy to hook up to and the speed was fast enough for me to easily do my work. The staff are all professional and friendly. I asked for a room on the first floor, the nice lady behind the counter made it possible. Best complimentary breakfasts I have ever experienced. The hotel is just off the highway and easy to find. The lunch served at our meetings was delicious and fresh. I would recommend utilizing their hospitality services should you book a meeting at the hotel.

Excellent breakfast. Great rooms. good parking and cleanliness was superb. The breakfast was free and it was a restaurant type environment. Beds were very comfortable. Will visit again. sTAFF WAS very courteeous

I have posted this review before and they had it deleted... To that I say to the public reading this - look at the other reviews look at the time frame for 2017 and look at other places with reviews such as google and other products in regard to this company. Check out the time frame and you will see there is a distinct cluster showing a pattern. Also this is not by me my first review or my first hotel stay.. So lets begin... This only applies to Best Western Brantford, I have been in many other hotels of the same chain and only had minor issues. Lets begin... I was attending a mini convention within the hotel and had booked a room in the place for this very reason. Using their website , I found a room that from the photos looked okay and was 270 a night (very expensive, in the end I did not pay that price but less 205)... The photos made it look like a paradise ... Far from the case in fact.. The "hotel" is converted motel with some modern expansions, I was placed in a small boxed room that was aged but on first impressions "would do" ... Five minutes into my stay the kids are running up and down the hall and scream like a play ground disturbing other guests. So I figure I will take a shower and get ready for the Friday night events.. I go into the bathroom and see a dispenser and some odd thing in the shower stall... No worries, its not dirt or some oil (a saw cut in the skin of the shower insert)... I start to shower... no shower gel (I have not even used the room yet and no shower gel - see picture).... Not a happy camper at this stage.. On my way to the event, I let them know about the shower gel, the general state of the room the expense and most of all the noise from the kids running around (hockey team members).. I do not ask for a cheaper rate, I do not ask for a new room just fix the shower. I go meet some folks and go back to my room , the floor staff are about to enter my room so I join them... Apparently the shower things are suppose to be locked and she does not have an access key (mistakenly forgotten it happens , fair enough) note it is suppose to be locked and it was not .. So someone is not doing proper room checks between guests (red flag). I go back to my event and get a call that they are moving me to a quiet wing.. So I accept and think hey I will get a great sleep blah blah blah... Well the quiet area has kids and yelling too, This quiet area should be STRICTLY enforced at all times and this falls on the staff and the management that supervises them.. They seem to think it is okay (again hockey team kids and thus hockey hell)... No worries the room is nice but lacking plugs if you are a business traveller (see photos) a nice room and worth 270 for a motel/hotel. I sleep and I actually sleep good but I go to breakfast inside, buffet style (included in the price of the room, hence the increase in price well above normal) ... I look and there is sausage but no bacon, you have to special order it... REALLY? Special order it while 50 kids and adults run around with wait staff and a front greater who could not find fingers with hand in front of their face in total daylight. To those other than Hockey parents time is money and in fact more valued... You can win money in a lottery but you can not get more time by any means in life , you get what you get and can not hand the grim reaper a pass for another hour .. Thus breakfast was a complete waste of time and the staff were rude and teenage unconcerned ... Example you the read may understand would be asking your child how was school and getting that "fine" answer we all know so well. The staff on the weekend certainly do not like complaints, that is for sure and the night manager (I checked the rules so no last name) Richard set back customer relations so far back they entered an entirely different universe. (Again checked the rules for posting names) Selina the front greeter in the morning cops such an attitude that would put any teenager to shame and could give a PHD lessons in not giving a single concern about a persons stay. Attention to detail is lacking, I have seen conference room trying to hold meetings while the hockey kids are screaming in the hall way and thus the do not recommend anyone hold any sort of meetings here. In the end, if you are a business person wanting a quiet stay where you need a rest don't stay here and do not hold any meetings here.. Attention to detail is important and there were staff who tried their best but in the end the finger can be clearly pointed at management. The general manager of the hotel is the person responsible for providing that leadership and thus it is a complete failure of that person to do their job and maintain a standard for all guests. It is a great place for hockey teams and other kids sport teams , if I was part of that group my review would be a six out of five.. As they pander would pander to my hockey kids ever need.. Otherwise avoid

Though I was placed in a "Quiet Wing", the Hockey Tournament in the area seemed to invalidate the expectation. There was no TV remote in the room. Front desk staff did not answer the phone the two times I called them. I had to walk to the desk to get the remote situation resolved.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear brucer233, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. I am sorry that your experience did not meet your expectations in some areas - particularly the guest room and service. At Best Western, we strive to provide a superior service experience for every customer, therefore your feedback is important to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Great room and stay. The staff were great and ensured our wedding was an amazing night that we will never forget. Thank you to the amazing event planner, we could not have done it without her help and guidance.

Our stay was fine at the BW in Brantford. They put our group with rooms together. After explaining and asking if there was a berevement rate, they adjusted out rate. The pool was fun for the kids. The free breakfast was an unexpected pleasure. Very nice.

Very comfortable room, good food, excellent breakfast and very welcoming bar staff. But for the actions, or rather inactions, of one member of reception this would have been a 5star visit. Part of my laundry went AWOL so I reported it that night. The receptionist promised to call the laundry the next morning to track the items down. The next night I ask the same receptionist about my missing laundry, he promised to call the laundry the next morning to track the items down. Hardly Diamond Service to promise a guest something and totally fail to deliver. A great business model however, give the hotel items of clothing to have them lose it and then get charged for the privilege on your final bill.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear JWL940, Thank you for choosing to stay with Best Western Brantford Hotel and providing feedback on your recent stay. I am pleased ot know that you enjoyed your comfortable room, and the welcoming bar staff and excellent breakfast at Myra's Bar & Grill. I apologize for any confusion with your drycleaning and will follow up with the front desk staff and laundry company to ensure it has been taken care of. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, General Manager

Got there at 9:00pm the quintessential weary traveller having missed dinner because of travel timing, front desk staff was great, helped me get my dinner ordered in and even escorted me to my room. Nice hotel, clean, quiet. Breakfast included was good, fresh and plentiful. Nice stay.

Its location is between major centres, but worth the inconvenience. We were offered the upgrade upon booking. That was amazing!! Its location is perfect if you're caught in the typical snowstorms. Will be booking dec 23 either way.

Large quiet room. Great buffet breakfast with gluten free options. Very knowledgeable kitchen for gf. Large warm pool. Got locked out a few times because of the locked hall policy. Hallway doors only open if you have a room on the floor. Tried to take the stairs and got stuck out back of the hotel.

Horrible experience and its not even over yet. First the front desk person booked the wrong date for our reservation which ended up us loose our room type. Then after checking in a different front desk person told us that the pool closes at 11pm so we made our dinner plans according to that so we head off to the pool at 10pm to find out we are too late. Very disappointed will probably never stay here again.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Fas A, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am sorry to know that we did not meet your expectations. I am pleased to know that despite the wrong date for your booking, we were able to accommodate your reservation requirement. When booking directly, we send out a confirmation letter to ensure accuracy, but I am not sure if third party booking agencies do the same. Yes, our pool does in fact close at 10pm, i apologize if there was miscommunication. I will definately use your feedback for future training and truly hope you will give us another opportunity to welcome you back. Warmest regards, Joanne Brooks-Calhau General Manager

Great hotel , friendly staff, excellent service , great breakfast , very clean hotel , love the beds so comfy , good conference rooms and hospitality is great , love the Best Westerns Would highly recommend them to others,

love the best western in Branford my granddaughter always comes with me alth we have had some problems in the past two years ago the frig didn't work all our food froze then last year I got locked in the bathroom so was moved to another room this year the problem wasn't the best western fault we had a show at the sanderson centre so the desk ordered a cab at 6pm and it didn't come until 7:10 the desk phoned three times for me they don't know what happened to the first 2 our show started at 7 but we didn't get there until 7:30 so I was disappointed we never had this probable before

Thank you for a great night -- as always the Best Western met my expectations. The balcony was a nice, unexpected feature on the room and made for a nice place to sit away from the beds. The only amenity I would have liked is a dvd player or access to something to play movies.

The hotel was excellent to stay at. It was close to the wedding location and a shuttle provided transportation to the location. Breakfast, which was included with the room, was excellent with very pleasant staff. We highly recommend this hotel.

Comfortable location for attending a recurring business course in town. Great place to relax between sessions despite the face lift going on. will be even better once renovations are complete. Staff make up for the inconvenience of the construction work.

This hotel is always welcoming. It is very clean, has nice and helpful staff. The restarant is handy, but there are also other places to dine fairly close by. The cost is very reasonable and I return to this location every time I have business in the Brantford area.

Clean ,helpful and very pleasant staff.Breakfast was excellent. Great variety of food choices. Will definitely stay there again. Very easy to get to from highway and town. Beds were quite comfortable as well.

During our stay we were able to enjoy many of the amenities offered. The room was very clean and the decor was updated and well maintained. Our King Suite was very spacious and bed was very comfortable. In room jacuzzi was also a plus and much newer/comfortable compared to others we have experienced.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 992kaylae, Thank you for choosing to stay with the Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed your stay and our excellent staff and service. We appreciate your feedback and look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Good clean room. Good restaurant and bar. Closed to shopping and easy access to highway. Friendly front desk and housekeeping staff. Good internet and exercise room. Good conference rooms and service.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 73mohammedk, Thank you for choosing to stay with the Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5. We are pleased to know that you enjoyed your business trip to Brantford and the service from our team, location, and amenities. We appreciate your feedback and look forward to your return visit to one of our hotels. Warmest regards, Joanne Brooks-Calhau, General Manager

My wife and I just enjoyed and extended stay at this hotel, the staff was fantastic the food was good, and the beds were very comfortable. We have also been here previously for a conference, again it was a great experience. Will definitely be back!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear kensD641NR, Thank you for choosing to stay with the Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed your stay, our excellent service and comfortable guest room. We appreciate your feedback and look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, General Manager

I am a non-smoker placed into a pet room which was non-smoking room. In the morning a strong smoke smell came into the bathroom vents. Room also smelled musty. Could tell pets had been there. Plug-ins did not work so I couldn't charge my cell phone. Bed was comfortable. Rooms were very noisy. Could hear people in halls, outside and above me.

BestWesternHotels, Corporate at Best Western Brantford Hotel & Conference Centre, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Wonderful property and wonderful staff. I stay at the property often as a result and use this property for conferences and meetings for my staff and members a number of times throughout the year. Good value and good service.

Was in town for a Wedding! Stayed for 2 nights, rooms were large and very nice. The beds were large and extremely comfortable. The bathrooms were a good size with everything you need. The bathroom as well as the room was nice and clean upon arrival. The staff was kind and friendly and were available at all times! GREAT PLACE!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Jason D, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5! We are thrilled to know that you enjoyed your clean and comfortable guest room and our kind and friendly staff. We look forward to welcoming you back to one of our hotels in the future! Yours in hospitality, Joanne Brooks-Calhau, General Manager

Was ok served its purpose, pool was nice and park was ok. the room was clean the bathroom you can tell they tried to make it nice but needs a rip out. Bed was comfy. Kids enjoyed themselves. My sisters wedding was in the hall and it was very nice. Food for wedding was ok and the bar for the wedding could have had better variety. Kids couldn't even get Shirley temples :( ! When some items were misplaced staff was wonderful helping us try to find it all. Lots of parking

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Racheal H, Thank you for staying with Best Western Brantford Hotel & Conference Centre for your sister's wedding. We are pleased to know that you enjoyed our pool, and clean comfortable guest rooms. We appreciate your feedback and will certainly take your ideas into consideration. Best wishes to your sister and her husband for a lifetime of happiness. Yours in hospitality, Joanne Brooks-Calhau, General Manager

I was in town for a wedding in the area . The hotel is fairly large a nice lobby the room was a fair size with 2 double beds a fridge of course a tv and a balcony. The room was very clean as well.the pool was nice and warm also clean nice hot tub. The highlight was the breakfast it was resort like. Nice Buffett with with omelette station lots of variety I enjoyed my experience with the hotel . The hotel was right off the highway as well which was good. Would return if needed a hotel in the area.

BW66036, General Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear B M, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are thrilled to know that you enjoyed your stay and our "resort like" breakfast at Myra's Bar & Grill! I look forward to sharing your feedback with our team. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

Really enjoyed my stay. Breakfast is incredible. Large pool and whirlpool. Nice fitness centre. Very friendly staff. I travel frequently so I am aware of different hoyels. This one I highly recommend.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear E6363QWalanm, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5 and Excellent! We are thrilled to know that you enjoyed your stay, the incredible breakfast at Myra's Bar & Grill and our very friendly staff. We appreciate your high recommendation and look forward to welcoming you back to one of our hotels in the future! Yours in hospitality, Joanne Brooks-Calhau, General Manager

My family stayed at this hotel under the African Lion Safari package. We found it to be a great value considering all of the add-ones we got with the package. We used the pool, in room dining and breakfast facilities. We paid around $240 for the package and received $20 off at their restaurant.

Comfortable rooms, great breakfast, fast internet. The King Suite rooms are very comfortable and worth the upgrade. If booking with a group try to get everyone in the same section. You can't enter the hallways to other rooms. This is a great security feature for safety but a pain when visiting friends on other floors or sections of hotel. Nice pool and hot tub.

My stay there was excellent. The staff were friendly, professional and courteous. The room was amazing and I loved the hot tub. I would highly recommend it to others. Also it was close to the train station

excellent staff who go above and beyond and nice clean well taken care of rooms and property. my kids als9 love the playground which is a nice bonus. I love the suites they are very spacious and the "quiet hallway" is great

The folks welcomed us with smiles and friendly comments daily. From the front desk, restaurant, to the support staff around the hotel came friendly conversations and warm smiles. A very clean hotel with many spaces for reading privately inside and out for those moments to just relax, small and large meeting rooms for our group to work together, and great lounge with comfortable chairs near the front desk for us to wait for others.

The wedding party and wedding guests made this our home base for the weekend. It is conveniently located to Hwy. 403 and close to our wedding site. We had the rehearsal dinner in the hotel restaurant. The meal was delicious. Karaoke followed dinner providing a lot of fun for our group. Our stay here was most desirable.

Friendly cleaning staff. Clean rooms. Good breakfast. Pool was at a nice temperature and we enjoyed the hot tub. Only the blonde at the front desk with the stretched ears was a bit unfriendly. Otherwise it was a nice stay. The infused water at the front desk was delicious.

Very clean hotel and breakfast is excellent. Everyone in our team really enjoyed their stay, highly recommended place to stay in Brantford. Kudos to all the staff, everyone is so nice and very professional. Thank you Best Western Brantford, keep it up!

It was our first time staying here. We came for my son's first hockey tournament. He loved the bunk beds and the pool. The restaurant and food were great! It was a great first time experience for us! Thanks and we'll be back again!

I was traveling across Ontario to Michigan and spent the night here along the way. Check-in was easy and the staff friendly. The room was spacious and clean. I arrived a little late to use the pool or hot tub so decided to stay a little longer in the morning to do so. Checkout is 11 A.M. I went to the hot tub at about 10. Water was hot, but there was a distinct ring around the water level of the tub. Also, there was green mold along the adjoining wall to the hot tub. I only stayed a few minutes in the hot tub and went back to my room to finish packing and check out. I informed the front desk of the hot tub conditions upon checkout and was thanked and told they would get housekeeping to clean it. The only other thing that detracted from my stay was the fact that they were preparing to seal a large part of the parking lot and had closed it off which was a little inconvenient for those with lots of luggage staying in that end of the hotel. (But totally understandable!) It's a nice hotel, close to the major highway. I would stay here again if my travels took me through Ontario.

We've stayed in this hotel at least three times. Staff is friendly. Parking is lovely. However, entrances to doors--except the lobby--and to other areas of the hotel are not possible for a wheelchair guest travelling alone. Exits have lips or drop downs that make it impossible for a wheelchair guest to enter or exit without assistance. The handicap accessible room has carpet with thick under padding making it hard to wheel across. Mattresses are hard.

This is by far the nicest best western we have every stayed at. The quite wing has amazing large rooms with fireplace, hot tub large ceilings and more. Breakfast was amazing as well. Made to order egg station, excellent wait staff and the ability to each outside on the patio. Can't say enough good things about the hotel. There were 10 of us that stayed there. We all had the same experience.

We got the african lion safari package and it was definatley a deal. They had a small pool for the little ones and we stayed in the double queen Gretzky suite and it was definatly amazing, so much space.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear mackenziem479, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed our awesome African Lion Safari Package. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

Excellent accommodation and facilities. Front desk staff were very accommodating. Good restaurant on premises and very good breakfast.. The hotel is well located off the highway. Easy in and easy out.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear 447mohammedk, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your business travel. We are pleased to know you found our accommodation and facilities to be excellent and that our breakfast at Myra's was very good! We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

We have stayed here many times always in the family suit and this time we stayed in adjoining rooms as we have 3 kids and need the space. Upon arrival I was told the family suit was not booked for me, but a queen suit, and I was told this was not the fault of the front desk "I would not do that." I have never stayed in any other room here but the family suit. After a lot of waiting we were given adjoining rooms at a discount. But we got to our room and not adjoining, then after another wait another set of rooms and not adjoining again, finally we got our rooms and we were happy! But we woke up in the morning and we were told to move our car as the parking lot was being re surfaced, omg the noise! And not to mention the hike to our car anytime we wanted to go out. Also housekeeping did not make our room up and give us towels until being asked twice to do so. Finally at 3:30 we got rather up set and demanded they make our room and empty the garbage (2 adults 3 kids) they fill up fast! On our second night there was a loud dog barking and the parking lot sealing made everything stink. I am sorry to say we won't be back.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear L H, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your family travel. As per our correspondence, we are very sorry to know that our every effort to ensure your happiness did not meet your expectations. Our team takes great pride in exceeding the expectations of our guests and we are disappointed if we fall short of this goal. We truly hope you will give us another opportunity to serve you. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Stay at the Best Western Brantford every Tuesday. 5 stars. Very pleased and very comfortable when I'm here away from the family. Stayed up the street for a year before I came here. What a &@"$ waste of time. Breakfast is 11/10! Check it out!

Baseball tournament/family trip. Was a good hotel stayed in two different rooms during the stay. The newer side was to my liking but the older side seemed not cared for and not taken care of. Check out time was not very efficient but overall was a good stay.

had a nice stay ! complamentry breakfast was a nice unexpected , bonus . staff where freindly , and very helpfull . would stay here again . location was very easy to get to , easy toget back on the highway .

Very courteous. professional and efficient staff able to handle the steady stream of people checking in. It is kid friendly, handling lots of ball tournanment attendees with decent breakfast food options.

We stay at this Best Western when we attend the near by dirt track (20min drive). The staff is always welcoming, beds very comfortable and the inside pool very relaxing. They recently upgraded the breakfast menu to made to order omelette, waffles, oatmeal, home fries, yogurt; with a rotating menu of French toast/pancakes, bacon/sausage. What a wonderful change from the past two years.

Clean rooms, excellent breakfast. Location was quiet but given the fact it is a little ways from town that was to be expected. If you don't ming driving its fine. Cleaning staff were great very friendly and diverse.

I have stayed many times at this hotel and I have always had a good experience. The rooms are great the breakfast is varied and very good. It is right off the highway and close to shopping and restaurants.

My two week stay at this hotel was like a comfort zone away from home. It was quiet, exceptionally clean and the service was top notch. I really like the breakfast brochures. I recommend this hotel to anyone travelling in the area.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear jaxapril, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for two weeks. We are pleased to know that we were your "comfort zone away from home" and that you found our hotel quiet, exceptionally clean and our service top notch. We appreciate you taking the time to share your experience and recommending our hotel to travelers. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Every aspect of this hotel is well above standard expectations and the entire staff are polite, friendly and committed to ensure your stay is a positive experience. I would and already have recommended this hotel to business associates and friends without exception.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear M7503BZbarryw, WOW! Thank you for your kind words about our hotel and entire staff! We certainly appreciate you choosing to stay with Best Western Brantford Hotel & Conference Centre and recommending us to your business associates and friends. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

We stayed at the Best Western for a powerlifting meet in the hotel. Typical Best Western hotel room, but the bed was large and room was clean. My fiancé had difficulty sleeping. Staff was very friendly. A hot buffet breakfast was included the next morning and it was amazing. It was at Myra's and included: an omelette station, eggs, waffle bar, assortment of bread products, jams, peanut butter etc!

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us a 5 out of 5! We are pleased to know you found our staff to be friendly and that you enjoyed our complimentary breakfast at Myra's Bar & Grill. We look forward to welcoming you back to one of our hotels. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

We stay here at this Best Western every year for our son's end of season hockey tournament in Brantford. Hotel is in a good location, lots of restaurants, stores etc.. near by. The staff are always helpful. Rooms are what you would expect from a best Western. They have a complimentary breakfast but if you pay an extra 5.00 ( which I recommend ) you get the upgrade of the hot breakfast which is fantastic. Overall, our stays are pretty good. I would recommend this property to anyone looking for a place to stay in Brantford.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear CdnSoxBruinsFan, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate knowing that you have chosen to stay with us every year for your son's hockey tournament and recommending us to others. We look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

We enjoyed our stay and the family suite with a bunk bed. Well situated, indoor pool and outdoor park for the kids. Close to many things. Employees very happy and welcoming showing their concern for our confort.

Good value with personable, caring staff. We had a pleasant experience. We stayed there because we needed to attend a funeral nearby and it was nice to come back to a clean, quiet space to unwind. We never used the exercise space or the pool but it looked very appealing and would use it another time.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear doraj353, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are happy to know you had a "good experience" and that you enjoyed our personable, caring staff. We are sorry for your loss, and hope you can visit our hotel during happier times. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

Nice hotel to stay at with nice amenities and clean. We had a problem with our first room and they corrected it asap which was impressive. Our new room was very spacious and clean and the beds were very comfortable. Reasonable rates which included a hot breakfast. We will stay there again

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear GBC11, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed your guest room, amenities and the complimentary hot breakfast at Myra's Bar & Grill. We are glad the problem was corrected asap and that you enjoyed a "good stay". We look forward to welcoming you back to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Had a great stay in Canada. Stopped here on my way to Niagara Falls. The manager working the front desk was very professional and courteous. He was very busy with a big rush of customers when we arrived. He always kept his composure and treated each guest like they were the most important person in the room.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear charlessG139QP, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you stopping in on your way to Niagara Falls and are happy to know you had a great stay on your first trip to Canada! We are pleased to know you found our team Guest Services Manager to be very professional and courteous. Each guest is definitely important to us and we take great pride when we exceed expectations. We hope you'll visit our amazing country again and visit one of our hotels! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

This hotel is in a great location for access to highways and everything in Brantford. The front desk staff were very good. The food quality at the breakfast is only average but there is quite a bit of choice. The bed was comfortable and there were no problems, but my hotel room was rundown and dingy looking and so the overall experience did not feel as good as it could have. I would wait for the ongoing renovations to be done before returning.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear marthasydneymh, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed our great location, breakfast and Myra's and your comfortable bed. As you mentioned, we are renovating and do our very best to not be disruptive. We look forward to your return visit so that we can exceed your expectations. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Was only in for a night, for an event left early in morning, all was good. definitely would return. Not many hotels in the Brantford area to choose from, Front desk staff very friendly. looks like they have updated the rooms. lobby area also all redone. would recommend this hotel if you need to be in Brantford. Ontario

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear I9230WCdonnam, Thank you for taking the time to provide a review on your recent stay at Best Western Brantford Hotel & Conference Centre. We appreciate your recommendation, and choosing to stay with us. We look forward to your return visit. Warmest regards, Joanne

The hotel is under renovation. They were painting door trim in one whole wing when we were there. But those rooms were not available anyway. My concern is the long walk within the hotel if you happen to get a room down one of the very long wings. There is only one elevator and if you are on the second floor there is a possibility of walking way down one wing and then just as far down another wing. I have never seen such a weird layout. Usually the elevator is situated in the middle of the hotel. I was there once before but had a 1st floor room close to the lobby. Excellent experience that time. The breakfast is very good to excellent. Bed was comfy. Our room was fine but carpet should be replaces soon. Clean. I would try it again if thy could guarantee me a shorter walk to the lobby.

I stay here often, service and staff are allways excellant. The continental breakfast is pretty good, there are bagels, pastries, Toast, fruit, yogert,hot porridge and waffles.There is an upgraded breakfast buffet as well as a cooking station for eggs, bacon , omelets etc..

The staff was quick and kind. I had a horrible dealing with the hampton inn only minutes before! The staff at BW checked me in with in minutes and even called down after I had settled in to make sure everything was okay on our end!

This hotel was well located for our purpose for being in Brantford. The fact there were no stairs was beneficial. As a result of this experience, we would look for, and choose, Best Western in other cities.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Pegg F, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. We are grateful for your 5 out of 5 rating and pleased to know you enjoyed your stay. We truly appreciate your loyalty to Best Western and look forward to your return visit to one of our other hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

The appearance of the lobby and business rooms is great. location is convenient , a bit of a walk to major shopping Centre and easy drive to a variety of restaurants. Rooms are decent, renovating some now. Restaurant staff is excellent.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear dougp112, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us a 5 out of 5! We are pleased to know that you enjoyed the appearance of our lobby, business rooms, convenient location and our excellent staff at Myra's Bar & Grill. We look forward to your return visit to one of our hotels. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

Mid-week stay for business. Good value for stay included breakfast and wifi. Hotel staff extremely helpful and courteous. Undergoing renovations, so some noise and smell but well contained and did not impact my stay.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear ralphd160, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to provide a review on your recent visit. I am pleased to know that you enjoyed your stay, the complimentary breakfast, wifi and that our renovations did not negatively impact your stay. It is a great compliment to our team to know you enjoyed our extremely helpful and courteous staff. We look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Good restaurant, good choice food and prices. Good room, big comfortable bed. Love the way the corridors are protected by card access for the rooms in that area so nobody pounding past room at midnight.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Erica011, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your experience. We are pleased to know that you enjoyed the food, choices and prices Myra's Bar & Grill, the big comfortable bed and the quiet location. We look forward to welcoming you back in the future to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Excellent rooms with supreme beds and amenities. Restaurant had a good selection on the menu, food was excellent and the service was great for our large group. Very easy to get to off the highway and also close to the Wayne Gretzky Sports Centre if you are in Brantford for any tournaments.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear U3060UMdanam, Thank you for staying with Best Western Brantford Hotel & Conference Centre and taking the time to provide such wonderful feedback on your stay. We are pleased to know you enjoyed our excellent rooms with supreme beds and amenities! It is great to know you enjoyed the selection on the menu and excellent food and service at Myra's Bar & Grill. We certainly look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Great place to stay in Brantford Canada. Friendly staff, great meeting rooms, great breakfast buffet. I would recommend this Best Western. It's clean and very comfortable. Reasonably priced. About 1 hour from Niagara by the Lake and Nigara Falls. About hour from St. Jacobs country

Excellent hotel and overall great experience. The room was very nice and very clean. The bed was comfortable. The room was quiet. We were upgraded and very pleased with our stay. Would highly recommend this hotel.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear staceyj353, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your last minute stay. We appreciate you taking the time to share your wonderful experience. I am pleased to know you found our hotel to be excellent and that you had an overall great experience. Thank you for highly recommending our hotel. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

If you're looking for a nice hotel, with all the amenities, this hotel is great. The hotel staff is awesome, and are always willing to go above an beyond to ensure that you have a pleasant experience.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear 7bretts, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your wonderful experience. We certainly appreciate knowing that you enjoyed your stay and found our staff always willing to go above and beyond. We are proud to say we have a great team that truly cares about our guests and take great pride when this is recognized. I look forward to sharing your comments with the team. We look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

3 day stay while attending conference in St. George. Good location. Friendly staff. Hotel undergoing renovation and hallways look quite 'dumpy'. Room was furnished OK but bed somewhat 'firm'. Good breakfast provided.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Karl N, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed our location, friendly staff and the free breakfast provided at Myra's Bar & Grill. We are updating our hallways and apologize that some areas didn't look the best for your stay. We aim for a quick completion of a fresh look in our hallways with new wallpaper, fresh paint and carpet with no disturbance to our guests. We look forward to welcoming you back to one of our hotels. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

We stayed at threBest Western in Brantford for two nights in June because we were attending the graduation of our grandaughter. We were very happy with the accomodation and the staff could not have been more friendly and helpful. The location was perfect for us as we were visiting with family in Kitchener as well as Brantford and the hotel is situated close to Hwy 403 and not too far from the 401.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear nancydianen, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. Congratulations to your granddaughter on her graduation! We appreciate you taking the time to share your recent experience. It is pleasing to know that you were very happy with your accommodation and that our staff was friendly and helpful. We are lucky to have a such a great, caring team! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

After a 6 hour drive to this city to attend a grandson University graduation, this one night stay was a very good event to also make it a total success. The location on arrival was easy to find; the staff were excellent and the room, dining selections for dinner, relaxation, and breakfast; not forgetting the excellent staff efforts.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Charles U Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your "Excellent experience" during your recent stay. Congratulation to your grandson on his University graduation!! We are pleased to know you enjoyed our excellent staff and guest room, our easy to find location, and the food for breakfast and dinner at Myra's Bar & Grill. We look forward to welcoming you back to one of our hotels in the future. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

Here for a busy show and particularly appreciated the quality of the room and facilities. Stayed on a busy weekend and found this property had a quiet policy that prevented the noise of events from interfering with a good night's sleep. Beds were extremely comfortable and fixtures and fittings really good quality.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Travelmaestro77, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your wonderful experience. We are pleased to know that you enjoyed an extremely comfortable stay and that you enjoyed a good night's sleep in our extremely comfortable beds! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Hotel and breakfast were excellent. The value was good and we were very happy with cost and location Rooms were neat and clean. All facilities we were looking for were there. It was close to the event we were at.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear V5638ZHalang Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your positive experience. We are happy to know you enjoyed the value for your room, our neat and clean guest rooms and our convenient location. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

The hotel was great value , staff was excllent . Breakfast at the restaurant was included . I booked directly online and fhis CAA rate was cheaper than any of the discount book in sites. The bed and pillows were more comfortable than my pillows at home. Loved The sleep.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear marlene68, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your wonderful feedback. We are pleased to know that you enjoyed the great value, excellent staff, Myra's breakfast, our comfortable pillows and most of all...that you loved the sleep! We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

This was a great say for our tournament. Staff was very kind and kids really enjoyed themselves. The party room was a nice and the pool, hot tub and sauna were clean and large enough for many of the kids.

Always a clean and comfortable place to stay. The breakfast is great - even get fresh orange juice with the included breakfast. Good bright parking lot. Rooms are comfy and clean. Always stay here when in the area for business

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Paula C Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We truly appreciate you taking the time to share your feedback, and for always choosing Best Western for your business stay. We are happy to know that you enjoy our orange juice, bright parking lot and comfy clean room! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Only place we stay when visiting Brantford. Always Great service and super friendly helpful staff. Make sure you see Carol in the restaurant when you go to eat. She goes above and beyond every time. !!!

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear danica422, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre as your only place to stay in Brantford. We appreciate you taking the time to share your wonderful experience. We will be sure to let Carol know about your posting, we agree she always goes above and beyond! We look forward to your return visit. Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Nice friendly greeting upon arrival, staff made some changes that allowed me early access to my room. Room was very clean and comfortable and made for a pleasant stay. Would definitely stay at this hotel again in the future

This is a very good value for the money. Generally I stay in Hilton and Holiday Inn branded facilities. This hotel was good quality and good value. It is located in a great area for restaurants and shopping off the Wayne Gretzgy Parkway. Downtown is 10 minutes away. Access to the highway to Hamilton or Woodstock is close by.

Loved the Jacuzzi suite extra large room. Clean and affordable in a very quiet hall. Lots of good restaurants near by - the one on site is not so hot. twenty minute drive down the highway to more shopping and great restaurants and entertainment in Hamilton or check out the Sanderson Centre in downtown Brantford.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear 660jillr, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your experience. I am pleased to know that you enjoyed your stay and loved one of our extra large jacuzzi suites. We look forward to your return visit and wowing you with tasty the food & great service at Myra's Bar & Grill. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Great location, just off of Hwy. 403. Recently renovated, nice presentation when you first enter. 2 Queen bed Suite was very spacious. Staff amazing and very accommodating. Food was good and breakfast that was included in room price was very good. Overall great experience and I would return.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Rosemarie G, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your wonderful experience. I am so pleased to know that we exceeded your expectations, you enjoyed your spacious suite, our staff was amazing and accommodating, and that breakfast at Myra's was very good. We certainly look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

It was impossible to get a good night sleep as there were kids running up and down the halls, laughing, yelling, knocking on doors until midnight and nothing was done to stop this behaviour. This went on for 2 nights.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear linar812, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. I am sorry to read your comments about your stay and welcome the opportunity to talk with you. We strive to provide superior customer service and are disappointed when we fall short of our goal. Please feel free to contact us directly so that we can investigate your comments further. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

comfy beds, rooms out dated but an okay stay......rooms are big, washrooms are small. Free breakfast was okay, could change it up from day to day for variety. Had lunch at the restaurant, it was good, but for 2 grilled cheese and a club sandwich it was $82

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Andrew S, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed your spacious room and free breakfast. The pricing you are stating is not reflective of our restaurant pricing. What you stated you ordered is far less that the price you are saying. Thank you for your feedback, we look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

I stayed at this hotel for 3 nights The Hotel was under renovation. Paint was still wet in some areas (I brushed up against white paint sometimes during my stay, ruined my jacket). The hotel cleaning staff person who I asked to help me with the broken remote was terse and rude. The breakfast was pretty bad too. Good bread products, but the entire buffet was a bad (Eggs were horrible). For the cost, I would expect much more from a hotel.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear J8613UZchrisp, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We apprecitate you taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations in some areas - particularly the renovations, service and breakfast. Our goal is to provide superior service to exceed our guest expectations and the entire team is disappointed if we fall short of our goal. We appreciate you sharing your concerns and your constructive feedback and we look forward to welcoming you back to one of our hotels in the near future. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

I booked this reservation based on the Best Western's location, since I was attending a funeral in Brantford and wanted to be as close to the gatherings as possible. The BW is right off the highway and easy to find, which was a plus. That said..... What was good: the staff was friendly and conscientious; the bed was comfortable. What I wish I'd known before I booked: this BW is in a state of disrepair - though I understand that maintenance can be expected anywhere, the hallway walls in our section (entrance D, near the pool) had been stripped of their paper/paint and didn't appear to have plans for a new coat of anything -- it just looked like a terribly run down building that was on its last legs. Check-in was quick and easy, but for opening the hotel room door to find a repairman on the floor with his tools laid out, saying we'd have to move because 'black stuff' had been coming out of the faucets!? So back to the front desk we went to shift rooms. Along the way were the housekeeping facilities with laundry and garbage storage doors wide open, which remained that way through the duration of our stay. Not a huge deal, just a little thing that contributed to the feel of the place. Once we finally settled into a room, its layout was comfortable, but it wasn't clean in the way I expect a hotel room to be (i.e. things like visible traces of the last occupants' drinks on the nightstands). To put it succinctly: based on the photos I saw on the website and the price, I simply expected way better. That said, if you just need a comfortable bed for one night and don't mind spending about $150 for it, you'll be fine.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Julie L Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre and taking the time to share your feedback. I am pleased to know that you enjoyed the location of our hotel, the comfortable bed and our friendly, conscientious staff. We are currently wallpapering our hallways to give us a fresh new look and apologize that it was not a pleasant welcome when you walked in the door. I am sorry that your experience did not meet your expectations in some areas - particularly the guest room; please allow me to express my sincerest apologies. I will certainly address your comments with our team as we strive to exceed expectations and are disappointed when we fall short of this goal. We look forward to your return visit. Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Attended a conference for work which required staying 2 nights. There were signs saying the motel is under renovation & the stairwells had been stripped of wallpaper but didn't come across any actual work being done. My room was clean & met my needs. There was a lot of noise from the hallway & adjoining room. If the parking lot was any indication, the motel must have been full, or close to it. Conference area was clean & presented well. Lunch served on both days was good. At check out, a restaurant charge had been added to my room, which I did not make. The desk clerk quickly verified that the signature on the bill wasn't mine & removed it from my bill.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Connie M, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that your room met your needs and that you enjoyed the food served at the conference you attended. Thank you for bringing the billing error to the attention of the front desk staff so that the could rectify it immediately. We are currently undergoing renovations and try our best not to be disruptive. We truly appreciate your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Stayed for two nights for a hockey tournament. Rooms were clean and amenities were good. The pool looked to be in need of renovations which were taking place in other parts of the hotel. The gym was far superior to most hotel gyms. However was very unimpressed by the disorganized service and mediocre food in the restaurant.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Kiki391992, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you found our gym to be far superior to other hotel gyms and that you enjoyed your clean room and amenities. I will share your comments with our team to ensure we are doing our best at the restaurant. We truly appreciate your feedback as it will help us to improve. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

Attended a conference so stayed at the hotel for 3 nights. Conference was good and the lunch served at the conference was excellent but expected that it was outside caterers brought in for the event rather than hotel,staff. Check in was straight forward and directions to room were good. Room was musty had to open all the windows to air the room. Room was large with a king bed but with a tub in one corner the layout felt cramped. The bathroom was exceedingly small and the shower was weird. Walk in shower with a curtain on a curve that was to short for the shower. Hence the floor was automatically soaked each time as the water just ran down the shower curtain onto the floor. Put a bottle of coke in the small fridge and it was a block of ice in the morning, no adjustments for temperature were available on the fridge. Reported all this to reception but nothing was done. The corridors were being renovated and made these dark dingy alleyways even worse getting to the conference room. The way to the conference room had to pass the laundry, housekeeping area and maintainence areas all of which had their doors wedged open and the corridor jammed with carts. Not a nice sight. Have stayed in many BW and this must be me to score off our list.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear DeerDeerOttawa, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your feedback. I am pleased to know that you enjoyed the conference and the food and service provided by our restaurant, Myra's Bar and Grill Team. All food is prepared by Chef Jason Canham and his culinary team. We appreciate your comments as they will continue to help us improve. As you mentioned we are renovating our corridors with new wallpaper and carpeting and work hard to not disrupt our guests. We certainly appreciate your patience as we improve. We do hope you will give us another opportunity to serve you. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

A good hotel but nothing special. Breakfast which is allegedly included in a room price($100 per night) includes only cold meals. Hot meals such as eggs or pancakes are charged extra. Overall, ok hotel.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Zlatko M, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. Our breakfast buffet offers assorted fruits, assorted yogurts and breakfast pastries, boiled eggs, hot fresh oatmeal and hot fresh waffles with toppings and so much more. I am sorry if you were not made aware of the waffle and oatmeal station. We also offer Breakfast Rate on guest rooms which includes our full hot breakfast buffet with eggs made-to-order and so much more. We appreciate your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Facility needs an upgrade. Great location easy to get to. Staff were fine and restaurant was fine. Lots of parking. Long way to lobby from some rooms and outside doors lock at 8PM. Would be nice to be able to use room key later at night for said doors. Had a swimming pool and fitness center but did not use either. Lounge was a bit hidden for later at night as you had to go thru the restaurant which closed at 10 Pm. Front desk was very accessible and clean.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear johnbQ7975QF, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your feedback on your recent stay. Guest room keycards do open outside doors when locked. I am pleased to know you enjoyed our staff and restaurant. We will certainly use your feedback for future training. Thank you again, for letting us know how we did. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Was accommodated with an early check-in. Front desk as well as bartender and waitress in restaurant all very friendly & accommodating. We decided to stay in for dinner & ordered wings at the bar for take-out to go back to room. Wings were great!

After staying one night here we were disappointed with what is usually very good quality at best Westerns. Upon check in and getting to our room we noticed that the section we were staying in was under renovations and as we were in a hurry to get to where we were going didn't have time to really look at the room Getting back to the room late that night is when we noticed how dated the room was The wooden chairs were very uncomfortable to sit in , we noticed mold around the bathtub and how dirty the carpet was. The beds were clean and comfortable so we decided to spend the night. The Breakfast they offered in the morning was very plain and not even tasty. They did not offer express checkout when we checked in and just assumed it wasn't offered. Check out took almost 20 minutes as there was only one person at the desk and she was dealing with a problem. A few days later I received a survey about our stay , filled it in and sent it back,then we received another then another ?? I don't think BW even reads these . I even called customer service a couple times , had to leave messages and still have received any call back. Bad form all around .

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear _robertpitcher01 Thank you for choosing to stay with Best Western Hotels, we appreciate your brand loyalty. I am sorry that your experience did not meet your expectations in some areas - particularly the guest room. We strive to provide a superior experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking your comments very seriously and will be discussed with our team to help us imporove. Emailed medallia surveys are definitely read by individual properties and are taken seriously. I am not sure why you would receive multiple surveys and will investigate this further. Again I thank you for your feedback. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

Great hotel. Friendly staff and very helpful. Central location. Room was very clean and bed comfortable. Very affordable. Second time as a guest. Will be back again next year. Highly recommended. Complimentary breakfast provided. The lounge and Bar is quaint. Excellent food. They didn't provide a channel to rent movies. if they did, I couldn't find it. That is the only complaint and this is minor. Great experience

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Todd O Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your positive experience. I am pleased to know you enjoyed our clean, comfortable guest rooms and our complimentary breakkast & excellent food at Myra's Bar & Grill. We certainly look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

My husband and I had to stay at the hotel for a month because of a difference in sale of house and new one available. The people at the hotel made our stay less stressful. By the end of our stay the staff were like old friends. Always a smile and a warm word of encouragement on a bad day. We want to mention them by name because they were so kind to us, Brenda, Carol, Andre, Lisa, Karen H, Michelle, Annie and the housekeeper Claudette and Emma at the front desk. We actually miss them and a week ago I went back and had breakfast there so I could see them. Thank you.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear coleeveringham Thank you for choosing to stay with Best Western during the sale of your house. I am pleased to know that our team made your transition less stressful during the sale of your house, with a warm smile and words of encouragement. Thank you for mentioning Brenda, Carol, Andre, Lisa, Karen H, Michele, Annie, Claudette and Emma, they'll be thrilled to know they helped make your stay a pleasant one. Please come visit us at Myra's Bar & Grill and Best Western any time once you're settled into your new home! Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

Everything a hotel should be ! Great front desk staff . Warm comfortable room with a balcony. Overall absolutely pleased ! Will definitely stay there again if I'm in the area. The staff knew the area very well and recommended a great restaurant ! Right off the highway.. this hotel was amazing!

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear BrandyLee14 Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and taking the time to share your positive experience. I am pleased to know that you thought our front desk team is great, our rooms are warm and comfortable and that you were absolutely pleased with your stay. We certainly look forward to your return visit to one of our properties. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

I stayed here for two nights for a convention that I was running. From start to finish everything about booking the Hotel was great with everyone I dealt with. Wonderful venue to have an event at. The restaurant is one of the best around and the price is very reasonable, you can't beat the food or the selection. The hotel is clean, quiet and easily accessible to the 403. Room was great and spacious. One of my best hotel experiences this year.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Thomas S WOW! Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and for your perfect rating! I am so pleased to know that our team took great care of your conference needs from start to finish. I am happy to know you enjoyed the selection and taste of the food at Myra's Bar & Grill and found our prices very reasonable. Such a compliment when someone provides positive feedback and to know that our hotel was one of your best experiences this year is AWESOME! We look forward to you staying at one of our hotels in the near future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

This hotel was not brand new but had all the amenities needed. Very convenient location on two highways, walkable to major shopping centers, public transportation to Toronto. Pool, fitness center, restaurant with decent food. Great for a conference.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear 849myrills, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed our amenities, food at Myra's Bar & Grill and location just off of Highway 403. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Stayed for one night earlier this month. Newly renovated facility with a good selection of room types, numerous meeting rooms, full service restaurant with excellent food, fitness room, pool and banquet facilities. We had a suite style room which was very comfortable and well finished. We had a buffet style dinner and the hot buffet breakfast. Would recommend this facility.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear NFW1205 Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to provide feedback on your recent stay. I am pleased to know that you enjoyed Myra's Bar & Grill, our fitness room, banquet room and of course the suite you stayed in. Thank you for recommending our hotel, we look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Went to the hotel for Sunday Brunch thanksgiving weekend and what a treat. Scrambelled eggs, bacon, sausage, waffels, made to order omelets, carved roast beef, mashed potatoes, fresh carved turkey and the best stuffing i have ever had not to mention all the yummy deserts and soft serve ice cream. What a great meal. Will be back for sure.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Bobbie808813 Thank you for dining at Myra's Bar & Grill for Thanksgiving and sharing your experience. I am pleased to know that you enjoyed our Brunch Feast and that you will be back to dine with us in the future. Please continue to let us know how we are doing. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

Are you headed to Brantford, Ontario? The Best Western is a great place to stay. The staff are very friendly and accommodating. I stay there every time I am in Brantford. I have never had a bad experience. The rooms are lovely. I recommend staying in one of the Whirlpool suites in the Gretzky Wing. The perfect way to relax. Affordably priced and conveniently located right off the highway. I strongly recommend this BW location.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear LaneyNitz Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre every time you are in the Brantford area. We truly appreciate your loyalty. I am pleased to know that you enjoy our beautiful whirlpool suites and our convenient location. Thank you for strongly recommending our hotel. We look forward to your return visit, please continue to let us know how we are doing. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

been staying here about 30 days per calendar year. started in 2008 and fly in every 3 months or so to visit relatives. restaurant staff are great as well as housekeeping and front desk. the staff are what makes this hotel

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Thomas A Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that we are your choice hotel since 2008. We agree, we have a great team and I look forward to sharing your feedback with them! We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

My room was clean and comfortable. The staff were welcoming. They could not accommodate my request for a particular room so they gave me two coupons for a free hot buffet breakfast. We also had dinner in the restaurant. Our server Lisa was fabulous!! Friendly, accommodating and attentive. Our meal of pork tenderloin was absolutely delicious and we sent our compliments to the chef. Try it! It was wonderful.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear MoyraKitchener, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your recent experience. I am pleased to know that you found your server, Lisa, "fabulous"...we think so too, so it is nice when a member of our team is recognized. We will definitely share your feedback with everyone, and give your compliments to Chef Jason Canham. Again I thank you for sharing, we look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

We attended a wedding and stayed here and was very disappointed ... mattress and bedding very tired ... room smelled of smoke due to air conditioner venting from the back wall where upon we found numerous cigarette butts outside our sliding door. Bathroom extremely small have to move in beside toilet to close door. Restaurant was good ... nice prime rib buffet for 21 dollars....staff friendly and helpful...just a hotel poorly maintained.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Terry M Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed the Prime Rib buffet at our restaurant and our friendly, helpful staff. I am sorry to read that your experience did not meet our expectations in some areas - particularly the guest room; please allow me to express my sincerest apologies. At Best Western, we strive to provide a superior experience; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the issues you have raised. We appreciate your sharing your constructive feedback and we look forward to welcoming you back to one of our hotels in the near future. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

Front desk assistance was excellent. Check in was friendly and efficient. Our room was located on the second floor. First impression walking down the halls wasn't the greatest. The carpet was old and gross looking and the wallpaper in the halls looked the same. The old carpet continued in to the rooms. Other than that negative, the room was decent was a fridge and sitting area. The AC unit was very loud every time it turned on. Hall noise is VERY loud. You could hear every single door opening and slamming closed. There are many sporting teams that stay at this hotel so the door slamming lasted pretty late at night. Noise between the walls was actually very good. We could not hear any voices. The breakfast is great. Free continental or a mere $5 if you wish to upgrade to include omelette, sausage, pancakes. We were satisfied with the complimentary breakfast.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Sandi M Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed the excellent front desk assistance and that you found our complimentary breakfast to be "great". We are currently undergoing major renovations and look forward to your return visit so you can see the improvements we are making. Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Great hotel for meetings and rooms are always clean. Staff is very helpful and go out of there way to make your business easy to conduct. I stayed in a room with a Jacuzzi and I was impressed that the Jacuzzi worked so well. It filled up fast and worked very well, very clean. Overall, a great place for leisure or business.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear 717billp, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. I am pleased to know you enjoy the cleanliness of our rooms and our helpful staff. We look forward to your return visit to one of our hotels for your leisure or business needs. Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Apparently this hotel is going under renovations, which are really needed. Our room wasn't yet renovated, but it was obvious it wasn't properly cleaned from the previous guests. There was dried urine on the toilet seat and hair in the bed. Walls are pretty thin, so you can clearly hear the cleaning cart going by at night and the ice machine. The hotel was pretty busy due to conventions so people walking back and forth in the night woke us up from time to time. The saving grace of this hotel is the breakfast, a good selection with good coffee is available. Wait staff are very friendly and go the extra mile to accommodate. This compensated from the disappointment regarding the room.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear RougueSix Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre. I am sorry to read that your experience did not meet your expectations in some areas and I trust you notified our team at the time so it could be rectified immediately. We are taking your comments very seriously and I have discussed your feedback with our housekeeping supervisor and team. I am pleased to know that you enjoyed your breakfast, our coffee and the service you received at Kirby's Bar and Buffet. I appreciate your feedback and thank you for bringing it to our attention. We look forward to your return visit so we can exceed your expectations! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

This was absolutely one of the best hotels I have ever stayed in and I have travelled over seas including Europe and Hawaii! Phil was very conscientious, friendly, professional and helpful...not to mention he was Mr. personality plus!! Made the check-in process as smooth as can be. Our room was spotless and VERY comfortable. The bathroom is spacious and plenty of soft, fluffy towels! Loved the soap and shampoo dispenser in the shower! The restaurant located in the hotel is excellent AND they do give you % off of dinner and coupon for upgrading the breakfast! The dining staff was very friendly and efficient. There were several signs about renovations and to excuse the mess but everything was very clean. If I ever get back to this area......this will be the place for me!

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear 2016girls_trip Thank you for choosing to stay with Best Western Brant Park Inn & Conference Centre. We truly appreciate you taking the time to share your amazing experience and positive feedback. Phil, "Mr. personality plus", will be thrilled to know you mentioned his name and the friendly, professional service you received. I am glad to know you enjoyed our soft, fluffy towels, our guest room amenities and the food and service at our restaurant. We look forward to your return visit! Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

We stayed at the Best Western Brantford from Sept.10th to Sept.13,2016. The room was handicap accessible room and it was laid out quite well. The room was exceptionally clean. My socks were still white after walking around on the carpet for most of the first day. It's quite close to a few restaurants and shopping. It's worth the price to upgrade to the hot breakfast from the continental, it's only $5.00 per person and the hot breakfast includes Bacon,Pancakes,Eggs, home fries, sausage patties and links, and of course coffee and toast. The service in the dining room was excellent . After the first morning Brenda our regular server remembered I like decaf coffee and every morning it was ready and with a smile and a pleasant word for us. Then of course there is Walter Gretsky father of the Great One and he will chat with you and sign autographs if he happens to be there. What more could you ask for in a hotel? We will defiantly be staying there again and thanks again to Brenda for making us feel special.

This was probably one of the best stays we had in a hotel in recent years. The staff was professional, very polite, helpful, knowledgable, etc. Check in and check out was a breeze. It was a breath of fresh air. The Hotel is experiencing renovations. There were signs everywhere that said "please excuse our mess while we make improvments" or something along those lines. That being said, I dont think we seen a single speck of dirt or dust the whole time we were there. Our room was not yet renovated, but it was spotless and comfortable. Lots of pillows, blankets, towels etc. The room was a good size with plenty of room to move around. The bathroom was a bit tight, but I loved the soap dispensers. A family of 4 had more than enough of everything. The included breakfast was fantastic. Everything was VERY fresh and there were tons of options. They also gave you an upgrade option of a plated meal as well. I would gladly stay at this hotel again and I would recommend it to anyone :).

I met my friends for supper and travelled with my other friend. we had not stay here before. the pool area was great and the hotel was in a convenient location to get the rest. and back on the highway. they are updating the hotel but that was no problem. we would stay there again. it was a little high in price because of it being a convention centre as well, but well worth it.

The room was very spacious and clean. The pool was heated and very nice. The bed was comfortable and no complaints from the kids on the pull-out either. They had a smaller kiddie pool and a hot tub as well. Included a "free" breakfast, that cost us $30 for my family of 5. The only reason I gave it 4 stars instead of 5 was I felt the price was a bit much for what it is. The staff was friendly and accommodating, I'd probably stay again if I'm in the area.

Rooms were clean, which was the most important thing for us. Breakfast is not that great, but if you have no other option, it still gives you a start to your day. Wifi worked well. Only issue we had was that the outside door closest to our room had the electric lock broken so anyone could enter the hotel through the back door, even without a key. We told the reception desk but they weren't very quick in dealing with it, when we left in the AM it was still the same way. Overall OK and would probably go back if an overnight in the area was needed.

We found a long black hair on the bathroom floor, we are all blondes. We found a plastic bottle cap in the bed, you would think if the sheets were changed after the last guests the bottle cap wouldn't be there neither would the dark stain on the sheet. We were barefoot walking around the room and food stuck to the bottom of our feet as we walked. Dust and drink stains on the tables. The wall paper is coming off of the walls. They even had the nerve to charge us a DMF tax of 3% for marketing charges.

Everyone was really nice, the room was super nice - not at all what we were expecting for such reasonable prices. And three swimming pools - one big enough to swim laps, one shallow kiddie pool with a fountain, and a hot tub. Sweet! There was also an outdoor playground. If you have kids, this would be an excellent hotel.

i have stayed here with my family bunch of time and it has always been a good one. We had came here for leisure and always had fun time. The resort's location is good and it is well maintained. It is good for families and lawn in the resort is very beautifull. The pool and jacuzzi is neat and clean. The food was also good and the front desk was very helpful. Overall it's the best option in brantford. Only problem is they make fool of people in the name of rewards program, they never accept my rewards membership card.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Ruchir_Agarwal_CAD, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your loyalty. We are honored to hear that you enjoy your stays with us and find our hotel a great getaway! I apologize that your Best Western Rewards card was not accepted. I will try to review with our Guest Services team to determine what happened. Please do not hesitate to inquire about this upon your next visit to our hotel. We look forward to welcoming you back in the future! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Stayed here for one night with a sports team. The facility is clean and well run. The staff are friendly and helpful. The room appeared to be clean and was spacious. Despite the fact that there were a bunch of teams staying in the facility at the same time and a couple of events (wedding, conference) the noise level wasn't bad at all.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Sasphnx, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am glad to hear that you were pleased with the staff and the clean and spacious accommodations. I appreciate you sharing all the feedback and I will be sure to pass this along to our team. We look forward to seeing you again in the future. Kind Regards, Joanne Brooks-Calhau, Assistant General Manager

Convenient location by the freeway, Semi-friendly staff Good breakfast OK dinner and lunch Good size rooms Comfortable bed Coffee and tea in the room Some of the rooms are slightly noisy heading the freeway OK swimming pool

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Reza_M_M_1, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are glad to hear that you enjoyed the comfortable beds, breakfast and found the location convenient. I will share your feedback with our team regarding the staff. We hope to welcome you back in the near future to make your stay an even better one. Kind Regards, Joanne Brooks-Calhau, Assistant General Manager

We return to the BW in Brantford each year because this hotel knows how to address mobility issues. The bathroom is perfectly set up for a wheelchair guest, the bed is the right height for transfers and the desk is organized so a wheelchair will go under it and the guest can plug in without having to get under the desk. Microwave, coffee machine and fridge are a nice addition. The room is nicely appointed and large enough for a wheelchair to navigate. While the rates are a little pricey it is worth it for the amenities. Don't bother with the $5 "hot breakfast: option. It isn't worth it. The free continental breakfast has lots of choice.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Gail L Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We certainly appreciate you taking the time to provide a detailed review of our accessible suites. I am pleased to know that we are able to make your stay comfortable and start your day off right with our free breakfast. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

The rooms need upgrading. Old stained carpets and a smells a little musty. The rooms needs more lighting. Outdated décor though that's the least of my worries. No room safe. Close to highway so a little noisy but location is good otherwise. Nice restaurant but you have to pay extra for the warm breakfast. The pool, hot tub and sauna are quite nice.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Angele C Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am sorry to hear that the guest room you stayed in did not meet your expectation. We are currently working on major renovations of our traditional guest rooms including new carpet, wallcovering, artwork, drapes, bathroom renovations and lighting. Had we known at the time of your stay, we would have been happy to move you to another room. Our goal is to exceed our guest expectations. I am happy to know that you enjoyed indoor pool, hot tub and sauna. We appreciate your feedback and would love the opportunity to welcome you back. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

This is so far the best hotel that i have stayed in having a large family. Our room came with enough place for us all to stay. Food was excellent, and we came at a time there was live music at supper. I changed hotel to be closer to our next days events, and regretted it. It would have been more worth it to stay here and travel the hour than stay at the Hilton like we did.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Thomas Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that your large family enjoyed our Family Suite, equipped with two bedrooms, a king bed, bunk beds and a pull out couch. It is wonderful to know that you enjoyed the excellent food at Kirby's Bar and Buffet and the live entertainment on the patio. We appreciate you sharing your feedback and we look forward to welcoming you to one of our hotels in the near future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

My son and I stayed two nights in the Walter Gretzky Wing, in a two queen suite, with pull-out couch, fireplace, mini-fridge, microwave and flat screen tv. Room was large, and bathroom was spacious as well. However, wall paper was peeling off the walls. Only a continental breakfast was included, not a hot breakfast (first I've ever seen at a Best Western). You get vouchers when checking into hotel, to pay an extra $5 for the hot buffet. First morning, when entering the restaurant, the sign said, 'wait to be seated'. After waiting a LONG period of time, we sat ourselves, and had to wait to be noticed by wait staff. Food was ok. There is an omelette station (did not try), where you have to go TO ASK for bacon, as this is not in the hot buffet with the rest of the breakfast meat, eggs and potatoes. When finished, we waited an extremely LONG time for wait staff to bring us a bill, so I decided to just walk out. They certainly came running at that point. Second morning the line was out the door, so we went to McD's, rather than waiting to beg for bacon, and only get noticed when they want to get paid. The hotel claims to be a Best Western Plus (outside sign), but under new hotel branding (logo), it is only a Best Western. Fast food, restaurants and shopping mall are a quick drive away. I would only stay here again, because hotel choices in Brantford are extremely limited.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear ALGM Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. At Best Western we strive to provide a superior customer service experience for every customer; therefore your feedback is very important to us. We do offer options on rates, one rate is a Breakfast Rate which includes a hot breakfast at Kirby's. I have shared your comments with our entire food & beverage team and supervisors to assist with training and improvements. We look forward to welcoming you back to one of our hotels in the near future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

This hotel offers the best rate for our hotel and African Lion Safari adventure. Combining hotel and tickets this is the best deal around. It also included a hot breakfast and $20 towards dinner. We have stayed here before and will again in the future

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Krista T Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre once again. I am pleased to know that you enjoy our African Lion Safari Package! We appreciate you sharing your experience and look forward to welcoming you back in the future! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

very bad odor in room Air conditioning did work properly. and i think they were breading flys One good thing was the restaurant Food was good at a reasonable price washroom was not clean cobwebs behind the drapes

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear steelers1957 Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre. I am sorry to know that your experience did not meet your expectations in some areas - particularly the guest room; please allow me to express my sincerest apologies. At Best Western, we strive to provide superior experiences for every customer; therefore your feedback is very important to us. Please rest assured that we are taking your comments very seriously and have taking action. I am pleased to know that you enjoyed the reasonably priced good food at Kirby's Bar and Buffet. We appreciate your constructive feedback and we look forward to welcoming you back to one of our hotels in the near future. Warmest regards, Joanne Brooks-Calhau Assistant General Manager

The hotel is great. Friendly people, clean rooms and wait staff that is always ready to help. If they offer an upgrade, take it. It would be well worth it to be upgraded. There has been a change in ownership of either the restaurant or hotel or both since our last stay. The normally satisfying Best Western breakfast is not the norm here! Fruit, pastries, breads, oatmeal, sugar cereal are all that is offered; no protein here unless you count the peanut butter spread for the oatmeal! But wait there is a $5 CAN/person "upgrade" that is french toast, pancakes(more starch) or greasy eggs. Stay here is wonderful; but save yourself $5 CAN/person unless you love sugar and starch and everything to raise your blood sugar.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Karen R Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre. I am pleased to know that you enjoyed our great hotel, friendly people and clean guest rooms. I am sorry that your experience at Kirby's Bar and Buffet did not meet your expectations. It is a full-service restaurant with many items including a tasty daily breakfast special including eggs made-to-order, bacon or breakfast sausage, homestyle grilled potatoes, and toast. Other options are pancakes or French toast. We do offer our hotel guests a complimentary continental breakfast included fresh fruit, homestyle oatmeal, assorted yogurts with toppings, waffles and so many other items. When booking your reservations, there is Breakfast Rate available which includes a full hot breakfast. We understand that a good breakfast is the perfect way to start the day. We appreciate you sharing your concerns and your constructive feedback and we look forward to welcoming you back to one of our hotels in the near future. Warm regards, Joanne Brooks-Calhau Assistant General Manager

Visited for a convention. Hotel had plenty of good parking. Grounds were very clean. Front desk staff very professional and friendly. Conference halls were spacious. I would attend another expo or conference here. Close to freeway and many food options around hotel. Hotel has a restaurant but I did not eat there. Did not stay over night but I would have if it wasn't sold out prior.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear GeniusTravelers Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre for your convention. I am pleased to know that you enjoyed our clean grounds, friendly professional staff, spacious conference halls, and great location to highway 403. We appreciate you taking the time to share your feedback and positive experience. We look forward to welcoming you back to one of our hotels in the near future. Yours in hospitality, Joanne Brooks-Calhau Assistant General Manager

Excellent room, painless check in and check out, great amenities, great waffles at breakfast. The beds were the comfiest I have slept in at a hotel before. All the staff were lovely. I would reccomend to anyone.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Zoe F Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed your excellent room, the service of our team and our great waffles for breakfast! Your comfort is important to us and we appreciate knowing you will recommend our hotel. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Nice room, clean, all the amenities that you need. Staff were friendly. We were in town for a ball tournament. Kids were wild in the pool but the staff stayed away and let the parents deal with this it. Hotel is right off the highway 403. Overall good experience.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Jeff H Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre while in town with your ball tournament. We hope your team did well! I am pleased to know that the kids and parents all enjoyed their experience. Our goal is to provide a positive experience for all of our guests. We look forward to your next visit when you are in Brantford! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

I have stayed at this hotel before and was more than pleased,....not so much this time.....rooms are stale and need updating...issues with bathroom door and tub not draining when showering.....just overall not a pleasant experience

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear 34nancy Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre once again. I am sorry to hear that our room did not meet your expectations during your recent visit. We have recently renovated several guest rooms, and are continuing with this renovations. We would have been pleased to change your room or fix the drain had we known you were not happy. Our goal is to make sure you enjoy your experience. We look forward to your next stay so we can make sure you are 100% satisfied. If you would like to discuss further, please contact me at joanne@bestwesternbrantford.com Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Very nice hotel, Clean, Walter G. wing of the hotel, big Room for 2 queens Bed and a sofa Bed, sleep 5 people. Sofa bed is a twin size, Excellent service, Good breakfast and hot breakfast upgrade for additional $5.00. people here are friendly. Shooping centers and stores around the hotel. 1 hour and 10 mins from Niagara falls and 1 hr and 10 mins from Toronto. Quiet place, modern, rooms has coffee maker, microwave and small refrig. Vendor machines and ice machine. I recommend and I will come back to this place!

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear jomesua, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre and sharing your recent experience. We appreciate knowing that you enjoyed one of our suites in the Walter Gretzky Wing, our excellent, friendly service and our convenient location. Thank you again for sharing your experience. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

Great hotel for the price. Friendly efficient staff, sparkling clean, quiet. Restaurant above average, breakfast buffet extensive and tasty. Attended banquet at this facility- well done, prompt service, excellent food

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Susan I Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed our service and food and truly appreciate you sharing your experience. We look forward to serving you in the future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Great stay, pleasant, professional people. Good selection at breakfast from a cold buffet to hot buffet and special omelette selection. Quiet location very near shopping and other restaurants. Very clean rooms, comfortable beds, easy access to Highway 403.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear David C Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre, we were pleased to have you as our guest. We appreciate you taking the time to share your experience on your recent "quiet and comfortable" stay. I am happy to know that you enjoyed our pleasant, professional staff, our breakfast options and our convenient location. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

Stayed at this hotel 5/27/16 and enjoyed the stay. Only complaint, for some reason one side of the bed was extremely soft and made it hard to sleep due to back discomfort. Other side was fine. I'll stay again

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Patrick C Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed your stay. Thank you for making us your choice hotel for future visits. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

We had a fantastic King size room in the Walter Gretsky wing. This section of the hotel is know as the quiet wing and our room was very quiet, clean, spacious, and nicely decorated. The hotel staff were very friendly and accommodating and made our stay very enjoyable. For those with children there are rooms with patio's overlooking an outdoor play structure for the children along with a nice indoor pool and a well appointed workout room for the adults. The hotel also provides a good size continental breakfast buffet from 7 am until 10 am and if you would prefer a hot breakfast buffet there is a nominal charge (approx. $6) . We had the continental breakfast and the hotel even provided gluten free bread which they toasted on a toaster provided for gluten free bread only. If you are Celiac or have a gluten allergy you know how important this can be.

excellent experience without any complaints other than the refrigerator in the wheelchair accessible room was not turned on at the time of arrival. We thought it was not working until the following day a relative noticed it was turned off at the back. It should have been working at the time of arrival especially when there are wheelchair-bound patrons are involved. It is physically impossible for a person in a wheelchair to access the back. Great location, quality rooms and terrific staff.

We recently attended a family function in Brantford and considering the nature of the festivities thought that it would be a good idea to stay at the best western. This place is showing its age in the hallways and rooms but it's not decrepit by any means. What we didn't care for was the fact that we could hear every word that was said in the next room and they weren't yelling!!!! A little unsettling!!! Breakfast the next morning was a long lineup which we finally decided wasn't worth the wait. We could see numerous empty tables but the staff was studiously ignoring the lineup. Pissed me off.

Nothing to criticize at this place. Everything that we could have expected was ' top notch " . Extremely welcoming , friendly and courteous. Jackie and Tianna were phenomenal in helping us, plan this trip for our swim team of 40 kids. Every single staff member seemed to be unflustered with all chaos that could arrive from having multiple teams stay, at the same time. The rooms are spacious,..more than we had expected,..and although many don't have microwaves,..they do all have mini-fridges. The catering and food quality were great..and again, they were more than willing to accommodate for allergies and food sensitivities. Thank you once again to the staff...and hope to return when we are in the neighbourhood.

My daughter and I had a very nice rest in our room and loved the beds but were a little bit surprised about how small the bathroom was! I was also really unpleasantly surprised about the service we received during our breakfast. I know it's a busy time for the waitresses as they are running back and forth waiting on everyone who's in a rush to get their breakfast but all it takes is a friendly smile and some friendly banter. Both the waitresses were short with me and I thought, gosh, I'm really sorry to have bothered you.

In Brantford on business and my partner and I stayed here. It's a very large, sprawl-y hotel so we had to walk pretty far to get to our room. The bed was not that comfortable, and the air conditioner in our room was very loud and it would turn on and off, which woke me up once. The hotel was clean enough and our room had a nice sitting area with sofas and a desk in addition to one double bed. The food in the morning was okay.

This hotel is nice. The hotel rooms are a bit outdated but reasonable. Breakfast was nice. The food was okay. The upgrade was reasonable for the hot foods except the potatoes were overcooked and the french toast was not good. I would consider staying again.

BW66036, Manager at BEST WESTERN PLUS Brantford Hotel And Conference Centre, responded to this review
Dear Brandon S, Thank you for choosing BEST WESTERN for your accommodation needs. We appreciate your feedback and will use it to continue to improve. We are constantly renovating and updating and we look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

I just got home from an AMAZING stay at this hotel with friends and from check in, Emma was just WONDERFUL, she was going to give us a good rate, but once we told her that were there for a funeral, she automatically gave us the bereavement rate. The room was top notch, very clean and quiet, breakfast was good, we will definitely return and recommend this hotel to others

BW66036, Manager at BEST WESTERN PLUS Brantford Hotel And Conference Centre, responded to this review
Dear Lorne M, Thank you for choosing to stay with BEST WESTERN. I am pleased to know that Emma went above and beyond and took good care of you during your difficult time. We appreciate your recommendations of staying at our hotel to others and look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

This hotel was very clean from the parking lot, the front lobby, halls, elevators and rooms. Rooms were very spacious. The continental breakfast had an upgrade option for $5.00 to a buffet that offered hot and cold foods. The staff was very friendly and knowledgeable about the local area. The front desk clerk went out of her way to try to find us reasonable transportation options to get a group of 8 to Hamilton for the concert to avoid us needing to travel with two vehicles. The halls were quiet. The furniture was comfortable. Excellent overall experience.

BW66036, Manager at BEST WESTERN PLUS Brantford Hotel And Conference Centre, responded to this review
Dear Christina B Thank you for choosing to stay at BEST WESTERN for your Garth Brooks concert, how exciting! We appreciate your detailed review about your recent stay and we are pleased to know you enjoyed the cleanliness of our property and our friendly, knowledgeable staff. It is fantastic that you enjoyed an "excellent overall experience". We certainly look forward to your next visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Hotel was very good, but, hockey tournament packs of kids running the halls unsupervised right up to 11 pm at night is not acceptable. Management needs to address the comfort level of the guests who are not affiliated with the travel hockey teams. The travel teams may be a very lucrative market, but, it would be responsible on the staff's part to enforce some type of control, even if the parents are not stepping up to the plate.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear yeltao, Thank you for choosing to stay with BEST WESTERN and providing feedback. We understand noise of any kind can disturb a stay and we do our best to provide a comfortable, quiet stay for all of our guests. We appreciate your feedback and will continue to do our best to prepare for tournaments. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

The hotel is very conveniently located near the highway, shopping centers and restaurants. Great for a 1 or 2-night stay for business purposes... Steve at the front desk was extremely efficient and curteous. This definitely helped me accept the poor state of the hallway and the room doors. The room itself was OK and the bed seems very comfortable...

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Andre S Thank you for choosing to stay with Best Western! We appreciate your feedback and we are pleased to know that you found Steve to be extremely efficient and courteous. We take great pride in our team's customer service. We are constantly renovating and updating, and we have the hallway on our list. I am glad you enjoyed your guest room, comfortable bed, our convenient location off of Highway 403 and our close location to shopping and restaurants. We look forward to your return visit to Brantford. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

We are staying here for 5 days (still here) and very impressed so far. We have a drive up room which is great whilst there is still clearly some updating required everywhere is clean and well appointed.. We have a room with 2 queen size beds but there are plenty of other room configurations on offer. The restaurant and bar area are lovely, great choice on the menu but the portions were too large for us. Waiting staff are super helpful which is not uncommon in Canada but still nice to experience.

The rooms are old. Cracks in ceilings, paint peeling. Bathroom not very nice. Breakfast is good. Great location. I guess you get what you pay for because the rate is good. I'll probably stay here again.

My wife was here for work for a few days and we came down to join her. The pool was well used and reasonably well maintained though the hot tub could have used a bit of a scrub. Our room was fine and the beds were comfortable. They are obviously updating rooms but our had not been done yet. I had eaten supper at the restaurant previously and it was quite good. The breakfast was nothing special, but it had some nice options. Go for the custom made omelette. Our server was very sweet and had us sit down instead of standing and waiting for out omelettes.

This was the best option in Brantford. It is has many amenities and courteous staff. Safe and clean hotel with a nice restaurant and bar. Room décor was a little outdated but the beds were clean and comfortable.

All around great stay. Great dinner and breakfast. Rooms clean, near everything by. The staff was helpful and friendly. Bathroom could use updating, rooms pretty sound proof. Free parking well lit area

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear JC D Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and sharing your "Excellent" experience. I'm pleased to know that you enjoyed your great dinner and breakfast at Kirby's Bar and Buffet and our friendly and helpful staff. We look forward to welcoming you back. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

The hotel was a good value for a one night business trip, conveniently located right off of the 403 Highway. The room was average, could use some updating, but I usually stay at Westin or Sheraton hotels so hard to compare with them. Overall no complaints about the stay.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Gordon F Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and sharing your "Good Value for Business" experience. We are currently updating many of our traditional rooms. I am pleased to know that you enjoyed the convenience of our location, just off Highway 403 at the Gretzky Parkway exit. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

It was our first time staying at this location and it was a pleasure. The staff were friendly and very helpful. Their suggestion for dinner was great. They went out of their way to provide us directions to the restaurant. It was great value and enjoyable. I will definitely come back.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear charlietregan Thank you so much for choosing to stay with BEST WESTERN PLUS Brant Park Inn and sharing your "Great Experience"! I am so happy that you got to enjoy the friendly and helpful service of our team and enjoyed your stay! We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Staff was very nice everywhere in the hotel. Love the suite with 2 bedrooms and bunk beds. Very quiet hotel. Will go back for sure! Perfect for a family with kids - this room can sleep 6 people very easily!

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Julie B Thank you for choosing to stay with BEST WESTERN and for sharing your "Great hotel" experience. I am pleased to know you enjoyed the hospitality of our entire team and the family suite that you stayed in. We look forward to welcoming your family back in the future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Great Great Hotel. Staff makes thing easy and comfortable. I always stay here . No other option to me when i come over to Brantford, Canada Restaurant quality and service is superb. Prices are also a great value

There is lots of parking here with many entry doors. This is a large hotel but at least you can park close to your room. The staff here were very friendly and accommodating. My room was nice and clean. I did have a personalized letter waiting for me when I arrived with a lil welcome bag which really made my day. I would stay again.

Bathroom tiles a little moldy and the hot tub has some scum. Room decor is modern. Internet connectivity was erratic, but usually connected. Continental breakfast has no warm items that are complimentary. Overall we are satisfied with our stay and would consider staying here again.

Good location if your travelling and need to stop over. Room was pretty decent, reasonable internet connectivity which I was looking into mainly. They do have a nice restaurant which I would say is good, breakfast was ok and lunch buffet is quite reasonable, food was good and fresh. I did stay at a motel in London Ontario last time and compared to that I prefer this place.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear David T Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and providing feedback on your recent stay. We are pleased to know that you enjoyed our internet, guest room and restaurant. We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Hotel is great. Some updates have been made. Breakfast good as you had a selection of pasties, bread and bagels. Lots of fruit to select from. If you wanted you could upgrade for $5 for eggs and bacon. Pool was down for maintenance when we were there kids a little disappointed. All in all good place to stay.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Kek74 Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. It is nice to know that you enjoyed our complimentary continental breakfast and the option to upgrade. I am sorry to know that your kids were disappointed due to our temporary closure for pool maintenance but that your family still enjoyed their visit. Unfortunately maintenance issues "pop up" once in a while and they need to be dealt with. Thank you for understanding, we certainly appreciate it. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

I frequently stay at this hotel for business and have a consistently positive experience. The staff are very welcoming, especially the breakfast team, the rooms are comfortable, and the hotel is usually quiet. Continental breakfast is included, and the hot oatmeal is the best I have had at any hotel.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Susan D Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. I am pleased to know that you enjoyed our welcoming staff, comfortable room and our morning breakfast team! I'm also glad to know that you enjoy our fresh made oatmeal offered every day at Kirby's! We appreciate you sharing your experience and look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

I really enjoyed my 1 night stay. I could have stayed for a week and have everything I needed. Modern and clean with comfortable furniture and a great TV that swiveled to face the desk when I was working or the couch when I was lounging. Extra TV in large bedroom also. Convenient kitchenette with sink and necessities and large bathroom with ample counter space. My only disappointment was the mattress was not the usual Best Western standard and the sheets did not fit properly. The duvet and pillows were nice and I did sleep well.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Kerry P Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and providing feedback on your great experience. We are pleased to know that you enjoyed your spacious King Suite the amenities and got a good night sleep. I will share your feedback with our housekeeping team to make sure we continually exceed our guest expectations. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

No choice I have to go to this hotel every year to my company meetings and dread it in advance! The worst hotel I have ever been to and it is so mainly because of the incompetent staff who insists on not listening to your needs and telling inaccurate information! Why can't they hire proper people to work there?? Small town blues? They can't find efficient people to work their? I asked for a quiet room as I have been doing so for over 19 years! Where do they place me?? Facing the highway where the noise is unbeleivable and not facing the court side where do they place me? Facing the high way!! I was there for three nights and never got any sleep!

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Nadia T I am sorry to read that you were not satisfied with your stay or the service of our team. I accept your feedback and will discuss it with our team to ensure we continue to reach our goal of exceeding our guest expectations. I am confident in saying that my team is very competent in taking care of our guests and making decisions. The beautiful city of Brantford is home to wonderful, caring people. Our front desk team is trained and experienced in dealing with challenges, and had they known you were not satisfied with your room, they would have been pleased to move you. So that you don't have to dread any future stays, may I suggest you email your specific requests to us in advance. I see that you have stayed in our Gretzky Wing in the past, perhaps the upgrade to the quiet zone would ensure your satisfaction. If you would like to discuss your comments further, please don't hesitate to contact me. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

OK. the hotel served its purpose. I needed to stay for work in Brantford. But if I didn't have other hotels to compare to this review might be better. But there were a lot of little issues, ok bigger issues that will cause me to never stay there again. (Though I may since it seems to be the only hotel in town.) Some issues. Door handle, turn up then down to make the door work. The room didn't get cleaned one day, then the next day the maid left one of those cards "how are we doing, we give excellent care" index cards. The shower, never could stay on one temperature. The lighting was so dim in the bathroom when you showered you were in the dark. The sink never drained. The toiletries smelled bad and didn't lather (that may be the problem of the water). The towels were so hard that they never dried my body completely. Who puts a step up to the heater, so in the middle of the night when you go to change the temperature of the room , you trip and fall onto the heater. Lets put it to you this way, the best part of the room? the 2 port USB phone charger by the bed. Best thing I have ever seen in any room. But that is it. So you see these are some of my issues. Maybe I'm nitpicky, but I had just recently stayed at a Holiday Inn and it was like night and day.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear JoeyMit Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. Once again, we appreciate your comments on your recent four night stay. As per our previous response we are looking to your issues listed. If we are made aware of any issues during your stay, we are happy to take care of them immediately. I am sorry that the traditional guest room that you stayed in did not meet your expectations. I welcome you to try our hotel in the future, perhaps one of our suites will better suit your needs and expectations? We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Staff was great. Except for that woman general manager Joanne. I've noticed how horrible she was with her staff. Demeaning. Stands there and constantly watches them only to put them down with negative comments.

This is my second and last time staying at this hotel. We stayed at this place as we were visiting family and wanted to let the kids have a good time swimming. We live in Toronto so it's definitely not a stay because of a long distance drive. Our room almost came to 200 dollars. (should of stayed at great wolf Lodge for around the same price a night) we checked in and the room was as okay. Minus the dead flies on the window frame. We went to swim and to be honest although super gross I noticed feces in the small kiddie pool and on the pool deck. I reluctantly turned a blind eye and decided to let the kids swim in the big pool,as this was the purpose of our trip. At this time it was all clear. Swam for maybe five minutes and noticed feces in the pool on the steps of the big pool . I gathered my kids and quickly left and went to express my concern to front desk staff. As I was telling staff what happened, a young man asked where the pool was. I told him there was feces in it and was SHOCKED when front desk staff told him where the pool was. News flash Best Western when someone defecates in a pool you need to clear the pool and shock it to prevent illness to your guests. I also found out you open your pool to non hotel guests, and anyone can buy a monthly membership. I've never heard of this before. People walking on the deck with dirty boots etc, some major health and safety violations going on here. One positive.. The Kirby Resturant had good food. Wish I went home after our family visit. I'd be 200 richer and a lot happier.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear sugarplum99, Thank you for choosing to stay at the BEST WESTERN PLUS Brant Park Inn with your family. We sincerely apologize that you found this problem in our pool. It is unfortunate that these types of accidents occur on rare occasions and are beyond our control. We inspect our pool regularly every 2 hours and it was inspected shortly before you reported this condition. Our staff and management are trained in procedures to properly deal with this. The pool was closed immediately, cleaned and treated. We did everything in accordance to protocol to protect our guests comfort and safety. We do have a beautiful pool facility and take proactive care to ensure it is clean and safe. I am sorry that our apology, fast action of our team and gesture of goodwill was not enough to put your mind at ease. I am pleased to know that you enjoyed the food at Kirby's Bar and Buffet and I truly hope that you will give us another opportunity to welcome you and your children the next time you are in the area. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

We can't say enough about this hotel, it's staff & service. We original stayed there because it was very close to our daughter's swim meet at the Wayne Gretzky Sports Centre (5-10 mins away) plus it has a 'family suite' with a master BR, living room & separate BR for our daughter & teammate (really reasonable). While we stay at a lot of hotels for swim meets, we were really impressed by the staff & service.. Due to problems I had with a medical condition they allowed my family to check in a bit earlier & even check out a little later without charging us extra (which has happen before at other hotels). The restaurant was great, free breakfast, the kids loved the pool & playground & of course having their own room with a TV. We have some more swim meets in Brantford this year & will be staying there again as well as recommending it to the other families. I have no problems recommending this hotel to any teams & families going to Brantford.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Dwayners13 Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and providing your feedback on your wonderful experience! I am pleased to know that our team exceeded your family's expectations and were able to accommodate you in a time of need. We truly care! It is nice to know that you enjoyed one of our two bedroom Family Suites, our restaurant, free continental breakfast and the indoor swimming pool! We truly appreciate your positive comments and I look forward to sharing them with our team. Thank you for recommending our hotel to teams and families! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

I stayed here for business purposes for a week and the room was very nice and clean and the staff was super friendly and helpful. The free continental breakfast is ok and for +5$ it turns into great :) The A/C is very noisy every time it starts during the night.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear DocNotes Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn during your business trip to Brantford. I am pleased to know that you enjoyed your nice, clean room, the complimentary continental breakfast and the service of our super friendly, helpful staff. We look forward to welcoming you back in the future! Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

This did the job for the tourney, worth the upgrade to Walter Gretzky wing. Free continental breakfast or $5 up charge for full breakfast with eggs anyway which was very reasonable. Its very convenient having a full restaurant in the hotel and the rates far with friendly staff.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear nd2travelmore Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn during your hockey tournament. I hope your team did well in the tournament! I am pleased to know that you enjoyed your room in the Walter Gretzky Wing, our full service restaurant and friendly staff. We look forward to welcoming you back! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

We had a birthday celebration for our grandson with over 40 people in attendance.The brunch buffet was plentiful and varied and a reasonable price.We were in a private banquet room and had only one attendant to look after all of us.I can tell you that was more than enough when you have someone like Summer.She took care of everything the entire 4 hours we were there.Pleasant,happy and smiling and genuinely concerned that everyone enjoyed themselves.She made it seem effortless,and was the main reason we are writing this review.Thankyou!

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear manumanGuelph Thank you for choosing Kirby's Bar and Buffet at the BEST WESTERN PLUS Brant Park Inn to host your grandson's birthday celebration and sharing your experience on Tripadvisor. Your beautiful comments regarding Summer's service are warmly accepted. I know she will be happy to know how pleased you were with her service. We look forward to welcoming you back in the future! Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

We stayed here for a wedding and everything was almost perfect. The rooms we booked were fantastic and large, clean and reasonably priced, the customer service, both at reception and especially at the dinner were way above average! Most events like this, you would rarely see a supervisor or manager on the floor, but we did throughout the night. Even late in the evening, someone had spilled wine and 2 servers noticed the stain at the empty table and while the people were up dancing, they carefully moved everyone's belongings, table decorations, candles etc and put down a fresh table cloth, and put everything back as they found it...I was very impressed with this. Even the next morning our breakfast server asked if we had slept well and had enjoyed our stay. The reason it wasn't a 10-10 is because of 2 reasons. The food at the wedding could have been better. The Chicken was cooked to perfection, hot, juicy and very moist, however the skin was soft and too moist like under cooked bacon...not edible. Not sure what the sauce was, but it's consistency didn't look appetizing including the way it was spread onto the chicken. Also, the vegetables were properly cooked, which is good, but I had a few pieces of zucchini that still had not been trimmed at their ends...small things, but something for your Chef to work on to improve. The main issue that was our biggest "take away" was from when we went to the Brunch (almost $18 per person), the morning after the wedding, my family and I had sat down and right away the servers came around offering coffee to everyone, only to find out LATER it was NOT included and was an additional $2+ per person. I was stunned. I have been in the Hospitality business for 35 years both as an Executive Chef and GM of large food operations, and felt this was such a petty thing to do. Perception is so important and everyone's perception was that we were being "ripped off" in a way. Too bad it was our last interaction with the hotel before we left. Everything had been so good up to that point, especially the customer service, and we left with a bad taste in our mouths. I think this is something the hotel needs to review. My suggestion would be to include the coffee, even if you have to raise the price slightly. In closing, I would highly recommend this hotel and I would definitely stay here again.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Cambams Thank you for your detailed review of your experience at BEST WESTERN PLUS Brant Park Inn. I am pleased to know that you enjoyed most of your stay and am thankful for your fair feedback on ways to improve. We appreciate that you will highly recommend our hotel and look forward to welcoming you back in the future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

My daughter and family accompanied me for an overnight stay at Best Western Plus in Brantford, Ontario. We took the Family Suite. There were not enough towels for all of us, neither were there enough wash cloths. The kids' room was not properly cleaned. The toilet needed plunging and the shower curtain had burnt holes in it. There were items of garbage left from the previous occupants (eg. a hair clip on the floor).

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear DWTandJMRT Thank you for choosing BEST WESTERN PLUS for your accommodation needs. I am sorry to hear that you were not impressed with your stay and apologize for your dissatisfaction. I can assure you that the items you have listed are not our normal standard. We would have been happy to send up extra towels and facecloths, if requested. I hope that you will give us the opportunity to show you the high standard of cleanliness and service we are known for. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

This is a BUSY hotel. Oh my ! Check-in had a group of 12 people ahead of us with only two people at the desk, so took over 15 minutes just to get in front of a person. Guess they can't control when people show up, so can't fault them for that, but be aware this hotel has A LOT of halls with MANY events and it's BUSY. Not the most quiet place, so if you want quiet, make sure to request a room in the Gretzky Wing, which is a key only accessible wing and dead quiet. Large rooms, very comfortable. A bit dated, but clean. Nothing over the top to report here, but nothing negative either. I guess average is the right word. Continental breakfast is included, and for a few $ more, you can get more options such as made to order omelets and warm food. Nice to have the option.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Stephan S Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. We appreciate your review and feedback. We look forward to welcoming you back in the future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

This is a nice 3 star hotel. Rooms are clean and fairly large. Well maintained. Bathroom extremely small. Quality/price is very good. Excellent work out room. Very friendly staff. Corridors are old looking.

Whenever I need to book a conference room and need a meal to go with it, I book here. The food has really improved and impressed. They always accommodate and adapt if the usual room is unavailable or the group size doesn't fit in that room

We stay in a lot of hotels for business and the Best Western in Brantford ranks up there with the best of them. Conveniently located 1/2 way between Niagara Falls & Detroit. The rooms are clean, the staff super friendly and the pricing fair. The complimentary breakfast buffet is way above average with an option for custom gourmet breakfast order for $5. Great cable TV package, swimming pool and gym. What more does a traveler need?

Great hotel, staff are super friendly and helpful. Right off the 403. Rented a jacuzzi fireplace room, spacious, clean, warm place. Robes were a nice touch! Slept great! Breakfast was hot and delicious. Worth the $5 upgrade. Went Al Dente for an amazing dinner.

Great staff that go beyond to help customers have a great stay. The porters helped me with boxes for a convention set up and whatever I needed they we're there. The restaurant is good and lounge / bar is nice to relax.

This Best Western was much nicer than the Hiltons we often visit. It was clean and modern. The employees were friendly and helpful. The restaurant was a pleasant surprise. Our dinner was good. Our waitress even offered to prepare a cocktail she had never heard of before. Our breakfast waitress was friendly and most accommodating.

Stayed for one night fr wedding this hotel us very nice and staff excellent . The breakfast however was not good.We were given a complimentary breakfast with our stay but could upgrade paying 5.00. Still could not have bacon certain items extra cost from menu.The potato hash brown were raw inside.Upon checking addressed this but nothing was done to the bill.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Shelly R Thank you for choosing to stay at BEST WESTERN PLUS Brant Park Inn. I am pleased to know that you enjoyed our hotel and excellent staff. We appreciate your feedback on our complimentary deluxe continental breakfast. We do rotate our protein selections, but always offer omelettes and eggs made to order daily with the upgrade. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

I've stayed here on business many times, if you're going to stay here pay the extra money for the Gretzky wing, those rooms are much better. The staff is friendly, they have all the right things for facilities but somehow it all feels middle of the road. If Brantford gets some real hotels at some point I'd change, as it stands now it is here or the Hampton

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear camillu Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. We truly appreciate your business and hope that you will continue to stay with people who care. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

I stayed at this hotel for one week and it was a nightmare. The hotel needs a major overhaul and its old and smells of cigarette smoke. I was in two different rooms and I was not happy but had no choice but to stay because my company had their acct with them. Rooms are old, sheets had crumbs on them, rooms smelt of smoke and stale air, heater was either too hot and no medium setting. Breakfast was a pain to remember to hand out pink slips supplied by the front desk, for coffee and toast and canned fruit. The hot breakfast which is standard in other hotels was $5.00 and that the eggs and french toast was dry and just awful. Dinner was too expensive to eat there and the buffet was a joke. I felt bad that my company had to pay for this hotel but I guess they were unable to get into the other hotel. We had about 10 to 20 rooms booked each week. Hockey kids were loud and noisy and security doors were never locked. Just a awful hotel and I am surprised that the BEST WESTERN still has this hotel operating. I would not go back to that hotel if i was offered the rooms free. The towels were not changed daily even though they were lying on the floor. Just a trashy place and the staff were not friendly at all.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Sincity031 Thank you for your opinion of our hotel, I'm sorry to know you did not enjoy your stay. Our hotel is completely non-smoking which we strongly try to enforce. I'm sorry that the coupons for the complimentary deluxe continental breakfast were not convenient for you. Our restaurant is open to the public therefore the servers need to know who is "in house". I'm also sorry to know that you felt $5.00 was to high for fresh eggs made-to-order and fresh omelettes made-to-order and two proteins, plus all the other items. Hopefully you will chose to return to enjoy the awesome food, friendly outgoing staff, comforts of our guest rooms and the warmth of our hospitality. If you would like to discuss your stay further, please don't hesitate to contact us. Have THE BEST day! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

Stayed there for 4 nights and had one room. I have a bit of a phobia about hotels as we have had some really bad experiences in the past, especially with Best Westerns. The lobby was really nice, very clean and welcoming. Staff is very friendly and accommodating. Our room...in the old wing and in need of updating. We had a room on the ground level very drafty patio doors.Nice really comfortable beds and the place is very clean. The heating situation, well lets say its in need of an update. Its an in wall unit and VERY noisy. I suppose it drowns out the hwy noise though but I also suspect it's why my allergies are acting up...dusty. The bathroom was very clean although very tiny. Definitely not a space for more than 1 person at a time. In fact the" door just misses the toilet seat" kind of tiny. The room has a bar fridge, nice big screen tv, fold out couch (from which we had to take the blanket from just for getting cozy on the couch( to ward off that draft from the patio door).There is also a coffee maker and free wifi. Really wish that there was a microwave in the unit as I spent the majority of my time here while my husband was at his work conference. It would be nice to be able to warm up a coffee( as there was no complimentary coffee available). This brings me to the reason that a microwave would be beneficial. Quite simply , the food here is awful. Borderline non edible. We were given vouchers for a free continental breakfast, and for $5 we could upgrade to the hot breakfast. Food was cold. The eggs had a "crust" on the top, the bacon was all fat and there was 4 pieces and also cold. We never went back and instead went out to eat.Coras for breakfast was far superior and we had dinner out also as we didn't want to waste our money on a place that cant even get eggs right. I had purchased salads for my lunches and it would have been handy to be able to warm up some chicken for my lunch. The pool was nice as was the hot tub and the gym...very basic. Had a few issues with parking as there was also a job fair going on and there were NO parking spots left. I had to park over at the Home Depot for 1 day...poor planning there. I know that we got a reduced rate during this conference, and I have to say, there is no way I would pay the regular rate to stay here. Its clean but in need of some updates and some basic "niceities" even if its a free cup of joe!

BW66036, General Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear ColleenGuy: Thank you for staying at BEST WESTERN PLUS and thank you for your feedback. We appreciate your positive comments regarding the hotel and the staff and we also apologize for the shortcomings that you experienced. On the matter of breakfast, I apologize that the buffet eggs were not fresh. Our hot breakfast buffet does include freshly prepared eggs and omelets cooked to your preference by our grill chef. I am sorry that you were not able to take advantage of this. We do apologize, not all of our guest rooms offer a microwave however we would have been pleased to provide one to you at no charge at your request. Please know we do offer complimentary coffee in all of our guest rooms, it is also provided complimentary in the early morning in our lobby and offered free with the complimentary deluxe continental breakfast in our restaurant. We have reviewed your comments with our team and discussed corrective action. We appreciate you taking the time to provide your feedback. We hope to have another opportunity to serve you in the near future and provide you with a better experience. Kind regards, Kirby Brown General Manager

Stayed here 7 days and had 3 rooms. The rooms are clean and nicely decorated. And the first floor has sliding doors which are great to get things in and out to the car. There is a good restaurant with a friendly staff and a decent lounge. There are other restaurants just across the highway. Every room has a wall heater/cooler which make a lot of noise and mingles with the noise coming from the hallway. People just talking in the hall sounds as if the door is open. When staying on the front side you can easily here what is going on in the parking lot and when a train goes by. The room at the end of the building was near the indoor pool which you can smell almost all the way up the hall. This room also puts you in ear shot of the highway. Over all a nice room but over priced and very noisy, especially on the weekend when it was full of kids running all over the place.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear echo5miller Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. I am pleased to know you enjoyed our clean, nicely decorated rooms and our friendly staff. Regarding the kids, yes we are a family friendly hotel and Brantford is host to serveral tournaments throughout the year. We do our best to ensure a quiet night for all of our guests. We do appreciate your feedback and look forward to the opportunity to serve you in the future. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

Very nice room. We had gas fireplace. Nice touch. Had a great meal at Kirby's. Staff was very good. We arrived without a reservation and they were very accommodating giving us several choices. We will return to stay again.

This is one of the top best westerns I have stayed at. The cleanliness and service was top rated. I always say you can't go wrong choosing a Best Western. The bed was really comfortable. We stayed in the Wayne Gretzky Wing which was extremely quiet. I have no complaints whatsoever about this hotel and highly recommend it

I took my 2 granddaughters to celebrate their 7th birthdays because they enjoy swimming. The rest of my family joined us for the scrumptious dinner buffet and more swimming. I feel safe at this Brantford hotel and the staff were very helpful. Excellent location near the 403.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Valerie Gail A Thank you for choosing the BEST WESTERN PLUS Brant Park Inn for your granddaugher's 7th birthday! I'm pleased to know you enjoyed our swimming pool and scrumptious food! HAPPY BIRTHDAY to the girls! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager