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Best Western Brantford Hotel and Conference Centre, Brantford

4.0/5  - basé sur 542 notations.
19 Holiday Drive, N3R 7J4, Brantford, Canada - See map

Stay at this Brantford, Ontario hotel, conveniently located off Highway 403 and one hour from Toronto and the Niagara region. The Best Western Brantford Hotel and Conference Centre provides hotel guests easy access to key area attractions in and around Brantford, also the best hosts for a wedding venue in Brantford Ontario, attractions including the Sanderson Centre, Wayne Gretzky Sports Centre and Brantford Casino. The beautiful Grand River runs through Brantford, offering opportunities for sport fishing, hiking and canoeing. Choose from a variety of well-designed, spacious rooms including luxury suites in the Walter Gretzky wing, all with thoughtful amenities designed for a relaxing stay. The largest conference hotel in Brantford, it features an indoor pool, whirlpool, sauna, high-speed wireless internet access, on-site laundry, new Myra's Bar & Grill on-site restaurant and a Grand Ballroom accommodating up to 550. Whether traveling for business or pleasure, a friendly and knowledgeable staff is ready to ensure a comfortable and memorable stay. Make a reservation today at this Brantford, Ontario hotel!

Best Western

Brantford Hotel and Conference Centre

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 543 guest reviews
NOTE ISSUED
Excellent
234
Very Good
170
Average
82
Poor
33
Terrible
24
REFER TO NOTICE
Business Business
158
Couples Couples
97
Family Family
190
Friends getaway Friends getaway
59
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice room, horrible service."

2
12/07/2018

If you need to actually sleep, don't stay here. Aesthetically, our room was very nice. It was also very clean. The housekeeping staff work hard here, so props to them for sure!! However, the bed (although a pillow top) was rock hard. I spent the whole night unable to sleep. When I sat on the loveseat in the morning, I realized I should have slept on it instead. We also ended up having loud neighbours (our room was in the 'quiet/silent' section of the hotel). My husband called the front desk, but that didn't end up being effective. The worst part of all, was checking out; I don't think the front desk staff understand the basics of customer service (I can say this, as I've worked numerous customer facing jobs over my working career). They didn't ask how our stay was, and instead of asking how we wanted to pay, they just charged the credit card we reserved the room with. We had wanted to pay by debit, and after my husband protested, the charged his debit. The staff seem so confused and unprofessional. Plus, it has taken almost a week for them to refund his credit card. The whole experience has been so irritating, we will not be coming back.

"Thumbs up"

4
10/07/2018

Stay there while my husband had a job to do in the area. Had my nephew who is five years old join us. We got the mini suite which had a pull out couch area separate from the bedroom which was fantastic for the little guy. He really enjoyed the pool however we found that there were people that came in off the street bags and backpacks and snow boots and food into the pool area. Looks like they came for the day and they were groups of younger people definitely not from the hotel. Staff were friendly throughout the hotel except the breakfast waitress and the food is excellent in the restaurant for breakfast. The hotel is handy to a number of stores and restaurants.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Andrena F, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed one of our suites, our friendly staff and the excellent food at Myra's Bar & Grill. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, General Manager

"Family time"

5
09/07/2018

Excellent staff and facilities well worth the money for the room you get, the great buffet breakfast and the pool. I was only one night but the rooms were clean and the bed is super comfortable. Would go again

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 172todds, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your 5 out of 5 rating! We're happy to know you enjoyed our excellent staff, facilities and the great breakfast buffet at Myra's Bar & Grill! We certainly look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Hotel stay for the weekend with our lacrosse team."

5
09/07/2018

We stayed in room 266, our room was clean, the pool was nice and clean. Staff was great and accommodating. We had joining rooms with 264. The buffet breakfast was really good, fresh made omelet station was good. We ate dinner there both nights, food was good.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear nelsonsD5794OD, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us a 5 out of 5! We appreciate you taking the time to share your positive experience. We are pleased to know you enjoyed your rooms, our indoor pool and the fresh made omelet and food at Myra's Bar & Grill. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"A Nice Place to Stay for an Evening"

4
09/07/2018

A few of my friends and I recently stayed at this property for a local wedding. We were pleased with how clean the hotel is and how nice the staff was. The only recommendation that I can give to future travelers is to bring ear plugs. We were in the older section of the hotel and the doors were sticky. People were forced to slam their doors as a result and that was pretty loud at 7 am when you have a hangover.

"Great hotel"

4
04/07/2018

We had trouble finding a hotel for 5 people.We were 2 grandparents with 3 grandkids.BW offered us 1 room for all of us and it was superb.We had a large family room 2 queen beds and a pullout bed.big bathroom microwave fridge.What a treat to have a large indoor pool with sauna Jacuzzi for the kids. The hotel was super clean including room and all facilities The staff was ABSOLUTELY wonderful. The grounds were well kept too.Thoroughly enjoyed our 2 night stay. Great price too.Breakfast was included and it was above average with a station to cook omelettes for you.Really nice touch. Highly recommend this hotel.

"Bicycle Trip - Cambridge to Brantford"

4
03/07/2018

We stayed at this hotel on a group bicycle trip. The service at the hotel was excellent! The staff at this hotel provided a storage room for us to store our bikes. They also arranged our rooms with the storage room near an outer door so we had easy access to bring our bikes in and out of the hotel. The hotel staff was extremely friendly, the rooms were clean and the restaurant was good. The morning breakfast (included in the room rate) was great! It included an egg station were you could get eggs/omlettes made to your liking and the serving staff were outstanding! We would definitely stay here again.

"Clean but would not recommend"

2
02/07/2018

The hotel was clean, although there was renovation going on in some of the rooms (with sawdust all over the hall carpet). Several problems we had once in the room: The bed felt as though it was made solely of buttons. It was lucky that none of my party were allergic to feathers as the quilt and some of the pillows seemed to be feather. The air conditioning was like sleeping with a pneumatic drill which turned on every 20 minutes. A light from the open section in the middle of the hotel shone like daylight into the room despite the curtains being closed. There wasn't enough room to swing a cat in the bathroom and you had to squeeze behind the door to close it! The reception staff were rude. The only redeeming features of this hotel were the pool area (the hot tub is wonderful) and the cooked breakfast included in the price was tasty. Perhaps it was just the room we were given that was the problem as no one else seems to have had the above in the reviews I've read.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Paulette B, Thank you for your feedback. Our team takes great pride in exceeding our guest expectations and we are disappointed if we fall short of this goal. We are sorry to hear you were not 100% satisfied with your stay. Our rooms have Sealy Beautyrest mattresses (most are pillowtop) so I am surprised to know you felt it wasn't comfortable. Be assured that we take allergies seriously and our plush duvets do not contain feathers. We are happy to know that you enjoyed the free made-for-you breakfast at Myra's and our pool area and hot tub. We do hope you will give us the opportunity to welcome you back to show you our team truly cares. At any time during your stay if you are not comfortable, we would appreciate the opportunity to fix the problem. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Really nice hotel!"

5
25/06/2018

I was driving from Toronto to Chicago & stopped at this hotel for one night along the way - I'm so glad I did! The staff was really nice, my room was spacious & clean, and the complimentary breakfast buffet the next morning was amazing! Plenty of free parking available as well! Thank you for a great stay!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear depechegirl02, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are so pleased you stopped in on your way to Chicago and appreciate you sharing your experience. It is nice to know you enjoyed our service, spacious rooms and the complimentary hot buffet at Myra's Bar & Grill. We look forward to your return visit! Safe travels, Joanne Brooks-Calhau, General Manager

"great place and service"

5
31/05/2018

This hotel is a great value. Checked out of hotel and let item behind in room. Upon arriving home (USA), contacted hotel housekeeping services, and the item was retrieved and returned. Great life saver. Thank you.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Roland C, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We certainly appreciate your business and your 5 out of 5 score! I am pleased to know that your item has returned safely to your hands! We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, General Manager

"Beware of rooms backing onto highway"

3
30/05/2018

I stayed here as we were moving into our new home the next day. Due to the traffic noise from Hwy 403 I did not sleep all night. The main idea of staying in the hotel was to get a good nights rest to prepare for the next day. The restaurant staff are amazing at breakfast. Desk girl on leaving was very sympathetic.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Sue B A, Thank you for your feedback regarding your recent stay. We hope your move went well and you are all settled in. I am pleased to know that you found our team to be amazing and sympathetic. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Great Place to stay in Brantford"

5
30/05/2018

If you like the casino it is close. We enjoyed our stay as a best-western as a card member they gave us an upgrade at no extra charge. The free breakfast is awesome ... its like a real breakfast not just a bagel like some hotels. You can have your eggs the way you like them or an omelet .. They have cereal yogurt fruit coffee was great and you sit at a real table. Room was nice we had a mini king suite. But take it from the breakfast was the finishing touch. Sincerely Phil Jones

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Mr. Jones, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We certainly appreciate your business and your 5 out of 5 score! We're happy to know that you enjoyed your upgrade for being a Best Western Rewards member and the awesome breakfast at Myra's Bar & Grill. We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Cross country trip"

5
17/05/2018

Older hotel but nicely updated. Rooms very clean and beds really comfortable. Dog friendly and very convenient as rooms have sliding doors to garden. Breakfast is exceptional compared to other hotels and servers were really nice. We would stay there again.

"Amazing customer Service!!!!!"

5
07/05/2018

Lydia at the front desk went above and beyond to ensure my business and leisure needs were met. Lydia's customer service skills should be applauded, there was a power outage and Lydia was able to accommodate my needs and make my stay very pleasant. Lydia's attitude and eagerness to ensure your stay is pleasant is why I return to the Best Western!!!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear awil0n, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We certainly appreciate your business and your 5 out of 5 score! We are pleased to know that Lydia went above and beyond to exceed your expectations! We look forward to sharing your feedback, as TripAdvisor is the biggest form of compliment for our team! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Hockey Tourney Stay"

4
30/04/2018

Room was clean with fridge, microwave and balcony. I always like the option to be able to open the window and get fresh air. Restaurant breakfast was great - buffet with option for omelet bar which we loved. Had coffee to go cups to self serve to bring to the rinks. Staff were friendly - there were kids playing quietly in the halls and the staff let them be there to be together. Some hotels can be very strict. My kids are older so they weren't in the hall but I remember having very strict staff back in the day.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear dpoole2018, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed your stay and the amenities that our hotel offered, especially our great breakfast! We understand the importance of a quiet night stay, so as long as the halls are quiet, all guests are happy! We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"April 27-29"

5
30/04/2018

Clean room, what we expected, pool was good. Good family breakfast which was included with our room. Good location and ample handicapped parking. Not many places too stay but this is a good one. we would stay again.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Kirk C, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed your stay, especially the good family breakfast, location and ample handicapped parking. We certainly look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Ok for the money"

3
28/04/2018

Staff was very good, the overall hotel is getting a little tired and could use a refresh. Certainly an OK place to stay and will return as there are not a lot of options in Brantford. I have stayed here several times over the years and it always meets expectations

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 666warrend, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your feedback and are excited to let you know that we working on a renovation project for our guest rooms! Most have new carpet, new wallpaper, new washroom floor and wall tiles. We look forward to your return visit to see what we've been working on! We're pleased to know we meet your expectations and look forward to the opportunity to exceed them! Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Best Hotel Stay I Have Had In A LONG Time..."

5
16/04/2018

Seriously, I can not say enough good things about my stay here. First of all, the staff were amazing. It had not been my intent to stay at a hotel, but due to severe weather (ice storm), I stumbled in at 1am hoping to find a room. The staff were great! They got me checked in right away and gave me a decent rate. Also, while I was at the desk - one of the guests that had been there for a wedding also came to inquire about a room. It was clear that the person had been drinking and they were not the easiest customer to deal with... but the staff again were amazing. They handled the situation with complete class - the perfect mix of respect for the customer, but also being completely professional. So well done! Anyway... the room was large, the bed was extremely comfortable, everything was clean and the morning breakfast was excellent. It is not one of your typical hotel breakfast spreads... nope, this one is a complete buffet, along with an omelette bar (staff making omelettes just the way you want them). Seriously... I could find nothing wrong with this stay and if I could give the place extra stars I would. Really, really impressed and will definitely be back again!!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear JukeboxMama, WOW, thank you so much for your detailed review and 5 out of 5 rating! We appreciate your business and your kind words about our staff and services at Best Western Brantford Hotel & Conference Centre. We look forward to your return visit! Thanks for the smile! Warmest regards, Joanne Brooks-Calhau, General Manager

"Comfort and Convenience"

5
15/04/2018

Wonderful hotel. Conveniently located just off the highway. Clean and comfortable room. The hotel was full, yet was very quiet. The staff were courteous. loved the whirlpool room - nice upgrade. the breakfast buffet was amazing with fresh cooked omelette options.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Keith H, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed a very quiet stay, our courteous staff, and our amazing breakfast buffet. We appreciate you sharing your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"My stay"

1
30/03/2018

Overall it was an enjoyable stay all the staff were helpful. I would have preferred not having to request more coffee. And paper cups are tacky for the price. Instructions for tv operation would have been helpful.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear johnwildman, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you had an overall enjoyable stay and found our staff helpful. We would be please to supply you with ceramic cups for your future stay, just let us know your preference. Our remotes are power on, then channel up and down but our team would be pleased to show you in person. We are here to assist and make your stay a 5 out of 5. We appreciate your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"stay at best western"

5
21/03/2018

the stay was [pleasant and the staff were very helpful to help me find location in the city, but one down side I was having signal problems with the tv. the staff in the lounge were very nice and mad e my dinning experience very pleasant, the photo hall was very nice to see who stayed at the hotel and rubbed elbows with the Gretzkey family,it located in a good location to other restaurants and shopping malls.

"Great location and clean hotel"

1
21/03/2018

I would recommend this Best Western. The restaurant staff were very accommodating and the included breakfast was great. I was a bit of a distance from the lobby, but I could park close to my room. The room had a microwave and mini-fridge. I'm not sure if that is in al rooms, but it was a nice surprise for me.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear amandafish60, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are so pleased to know that you enjoyed your stay and would recommend us. We look forward to your return visit and appreciate your written feedback. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Pretty good"

4
06/03/2018

Stayed here as part of a large wedding group with a nearby wedding not in the hotel. We requested rooms that were close together for us and the other room for our daughter and Grandma. The rooms were: one on the first floor, and the other on the third floor. This would not have been a big deal except that the whole floor on the third floor was locked and not accessible with our key from the first floor. I had to call them every time I went up and it was a real inconvenience and totally unnecessary. I've never seen this feature in another hotel. Overall, the room was clean, quiet, and well-appointed for our needs. The hotel staff were friendly and helpful. I would recommend this hotel but the locked fire door on the third floor has to go!

"Casino trip"

4
04/03/2018

Room was very clean, staff was welcoming & helpful, breakfast was delicious - great omelet made fresh and good variety of fresh fruit. We are a Best Western club member - when we arrived they upgraded our reservation to a suite - sweet!

"Wedding ceremony/reception accommodations!"

5
01/03/2018

I was married at the Brantford Best Western on the 24th of February and things couldn't have gone better! Every detail was perfect and they were so accommodating to our needs, working with Melanie and the rest of the Best Western staff was a delight and made the whole wedding planning process a breeze! They've done many weddings and events and it's a very fine establishments also a very comfortable and convenient location. The food was mouth watering amazing, our guests couldn't get enough! Everything was so delicious and cooked to perfection, i recommend getting the chicken on the bone and the chicken wings, they're the best. The hotel was clean and had a nice atmosphere for our event, the staff were pleasant and polite and willing to help in any way they could. Our hotel room we stayed in after the wedding was clean and proper, it had everything a good room should have, plus a whirlpool bathtub in the middle of it. The breakfast buffet at Myra's Bar and Grill the next morning was phenomenal, nothing like any hotel breakfast i've ever had! All in All the Best Western Brantford Hotel and Conference Centre made my big day go as smoothly as it could've gone, everything from the planning and prepping down to the next few days after the wedding, they really know how to make you feel at ease and at home over there!

"Hot tubs"

2
14/02/2018

I stayed in room 189 sunday the 11th, The room was very nice the bathroom was nice but the shower door was broken. When I went to fill the hot tub a hour or two after check in I seen it was very murky gross water so I cleaned the hot tub twice. My girl friend who was in the tub two times that night after I cleaned it has hot tub rash and I not even going into the hot tub also have it all over my arms from cleaning the hottub out with just water. Im not sure if your staff just wasnt in the mood to clean it right or if you guys are not cleaning it enough but its a really painful horrible time with this rash.

"Brantford Best Western"

1
28/01/2018

Very enjoyable and quiet considering the number of groups staying there. Did not have time to sample the pool although I wanted to. Lots of vending machines....convenient locations for amenities. Ok breakfast being free I can't complain.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear vanessaaustin, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your feedback and knowing that you had a "very enjoyable and quiet" stay. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Most Excellent Near Years Gala"

5
15/01/2018

The room and service was great...any questions we had concerning services were answered. Will be there next year!! The buffet was included in our package and was well worth the money spent. We would recommend this package to anyone who wants a New Years dinner and dance and do not want to drive afterwards.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear NandEBooth, Thank you for choosing to ring in the new year at Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed our beautiful gala and your play & stay package and we appreciate your recommendation to others! We look forward to seeing you soon! Happy New Year! Yours in hospitality, Joanne Brooks-Calhau, General Manager

"New Year's Eve Gala and stay"

5
12/01/2018

We had an excellent time at the New Year's Eve Gala. The food was delicious, the music fantastic and a wonderful time was had by our table. We stayed overnight and had a beautiful room in the Walter Gretzky wing. It was quiet and very clean. The next morning the breakfast buffet was great. Only complaint needed more than sausage for a meet. Looking forward to next year! Thanks

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Jim G, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre to ring in the new year! We are pleased to know you enjoyed your beautiful room, and our great breakfast buffet at Myra's Bar & Grill. We look forward to your return visit. Happy New Year! Joanne Brooks-Calhau, General Manager

"A Nice clean and appealing to the eye hotel."

4
11/01/2018

The rooms are pretty good, the lobby very nice and appealing, the banquet rooms entertain a lot of different functions and are worth looking at, from Auctions to Golf liquidations. The bar is average with not to many customers whenever I have been there. The only thing I really and this is my personal opinion only is that Brantford has a lot better restaurants than Kirby's which is located inside. There is a lot of pasta on their buffet. I have never ordered individually off their menu but it is not my choice place to go. For those in a rush who don't have the time to go out and dine its good enough eats for sure but for those wanting fine dining an experience to quench the pallet this is not the place.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear sseacreature, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed our appealing lobby and guest rooms. We understand that buffets are not for everyone, perhaps next time you will give our menu at Myra's Bar & Grill a try...I think you'll be surprised at how tasty our entrees are! Our Chef and his team take great pride in preparing items to satisfy any taste bud. We do appreciate your feedback. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Good hotel, convenient location, & friendly staff"

4
10/01/2018

Our stay began with convenient parking in the large parking lot and then got immediately better with the front desk gentleman who was very friendly and checked us in very quickly. We enjoyed our stay in a room in the Gretzky Wing. The room was very nice, clean, and of a good size. Bed and pillows were very comfortable, and amenities were also very good. I attended a function in one of the meeting rooms. It turned out that we needed a few more chairs, as more people showed up than we had originally told the hotel. They quickly accommodated us with the needed chairs. The coffee and other refreshments brought to the meeting room were also good. The delivery staff members were friendly, attentive, and helpful. Our reservation rate included breakfast, which was exceptionally good. The location is very convenient, being just off Hwy 403, at Wayne Gretzky Parkway. Over 30 years ago, when I first stayed at the property, it was flagged as a Holiday Inn. Hotel brand switching, repositioning, and re-flagging occur frequently. Today, this is a very nice hotel property.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear KodoDrummer, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and providing feedback on your recent stay. We are pleased to know that you enjoyed your very comfortable, clean guest room and our friendly, attentive staff. We look forward to your return visit at Best Western. Warmest regards, Joanne Brooks-Calhau, General Manager

"Great location and excellent staff"

5
10/01/2018

This is my 2nd time staying here for business and they are super friendly and accommodating. Great place for meetings and central location for people in Ontario and who have to fly in like me. Hotel is not new but the staff and service makes up for the age of the property.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Rod M, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are happy to know that you enjoyed our super friendly and accommodating team. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Best Western"

5
09/01/2018

I like Best Western.... hotel properties are always clean and the staff is always helpful....... I like the PLUS with the restaurant and bar........ there is nothing like working a long hard day and have the ability to have a nice cold beer after work, order food and not having to go out......... fantastic

"New Year's"

5
09/01/2018

Hotel and staff were very accommodating to our large group for New Year's. We had a group of 60 (adults and children) and the staff were very helpful all night. Check-in and check-out were quick and easy. Breakfast was included and the food was excellent.

"Extremely Pleased"

5
04/01/2018

We were pleasantly surprised when we checked in. Lobby very nicely appointed and comfortable. Check in was very quick and very friendly. The room was spotless and nicely appointed. The couch was the most comfortable I have ever seen in a hotel. The room was warm and well lit. The included breakfast was a complete surprise and very very good. Hot and cold buffet with omelette station. The restaurant was very comfortable. We did not use it but there is also an indoor pool.

"Fit the bill"

3
04/01/2018

Traveling late through bad weather and needed a hotel that allowed dogs. Nice hotel and welcoming front desk staff. Reasonable rate for pet fee and easy accessibility to take them outside. Room was average but convenient to have a mini fridge. Smaller bathroom than a typical hotel room. Hospitable staff is worth a second mentioning.

"Honeymoon Suite"

5
31/12/2017

Stay here on my wedding night in the honeymoon suite in the Walter Gretzky wing. Very clean and quiet and had a very nice enjoyable stay. Hot tub was really nice and a little extras like the bottle of wine and robes were a nice touch.

"Hot Breakfast"

4
30/12/2017

Good place to stay, hotel has a huge play area for children. Hot breakfast with wide selection, free drinking water available at the lobby. Lots of parking and free. Friendly staffs, and good service.

"Awesome place to stay!"

5
27/12/2017

Great staff, clean rooms, some rooms dated, Great food at the restaurant the best free breakfast with your stay I have ever had “ made to order omelette station “ can't ask for much more then that i be staying there again.

"Clean and comfortable with friendly staff."

5
27/12/2017

I have stayed at this hotel several times when visiting relatives. The rooms are clean and comfortable, and the hotel staff is always friendly and helpful. Even though there was a large convention that coincided with my stay, service was not affected at all.

"Good place to stay"

5
23/12/2017

Comfortable room, friendly professional staff, all for normal price. excellent breakfast selection, and quiet dining room. Will keep this place in mind next trip to Brantford. Twenty-three more characters are required to fill upp this review.

"Hotel Ammenities were fine but uncomfortable bed"

3
21/12/2017

Stayed here one night to attend a surprise birthday party in town. Room was fine, liked having a frig, microwave, coffeemaker and fireplace. Everything was clean except that we found the bed uncomfortable, gave us sore backs. Breakfast included which was nice, could get your choice of eggs or an omelette besides the buffet.

"Clean & great value"

4
17/12/2017

Nice to have a bar / lounge that serves light meals & isn't too noisy. Clean rooms, friendly staff & reasonable price which includes full hot breakfast - go for the made-to-order Omelette & fresh croissants.

"A place you want to stay over and over again"

5
17/12/2017

This was my 4th visit at this location and as always my stay was perfect. Looking forward to my next stay. The staff is always looking to help making our stay the best exspiriance ever. I recommend the best western in Brantford for any type of visit.

"Great staff, great rooms, great stay!"

5
11/12/2017

We really enjoyed our experience here! Myself, my husband & our 6 month old stayed in a king bed suite (so our little guy could sleep in bed at 7:00 and we could still stay up in the other room without waking him) in the gretzky wing- the room was spacious and clean, bathroom was a good size, everything was fully functional. Front desk staff were helpful and friendly (even at midnight when I needed help finding a pharmacy near the hotel that would still be open) and breakfast at Myra's was great- lots of options to choose from and friendly staff. Very happy with our stay, we would definitely book again!

"Dog friendly"

5
10/12/2017

Pleasant place to stay. Dog friendly. Staff were all wonderful. Room was clean. Loved it was ground floor walk out for dog. Breakfast was nice. Easy to find. Easy to go places. Would definitely stay here again. Recommend it.

"Pet friendly"

5
04/12/2017

We were staying there because we had damage to our home. Our stay was just over 3 months. We have a dog and were thankful that we were able to stay, but with so many families now having pets I feel for long term stay you should have a suite or at least a few rooms with a couch for long term stay.

"does not handle group bookings very well"

3
27/11/2017

Was booked in for a hockey tournament with a group,,,we were all on different floors,,not given a block of rooms. Was given the group rate on confirmation of booking,,then given the group rate upon check in,,then overcharged by $46, on check out. Little to no security on a Saturday night when you have all hockey kids in hotel ,,lots of noise in the hall til wee hours of the night.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear jackiegQ8853MA, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your feedback. Rates are quoted at time of booking, and again at check in. It sounds to me that you may have chose an upgraded suite, which has an additional fee, again quoted at time of booking. We would be happy to review your bill with you if you want to reach out to us. We do our absolute best to keep teams together, as it's in everyone's best interest. However, with different requests, it is sometimes difficult to do. Again, thank you for your feedback and choosing Best Western. Warm regards, Joanne Brooks-Calhau, General Manager

"Excellent service"

5
24/11/2017

Great , well arrange place. Excellent breakfast, lounge and service. Would definitely come back! Highly recommend to friends and family. Stop by if you can! Front staff and barman were very helpful. Also got a taxi for me when I couldn't get UBER to work.

"Fabulous stay,great service at Brantford BW"

5
20/11/2017

We were very pleasantly surprised with the service provided.We had problems in getting the conference rate from the original booking through BW but the hotel worked that out very nicely.The overall stay was above our expectations.

"Excellent Conference Location"

5
19/11/2017

We have just returned home from a Thursday to Saturday night stay at this comfortable hotel which hosted our annual archaeology conference. Although we were not a part of the organizing committee, from an attendees viewpoint, it seemed like a perfect venue for the event, with everything that was needed for a successful conference. The banquet and seminar halls were spacious and av was more than adequate. The Friday night conference reception and Saturday night banquet were catered by the hotel and the food at both was excellent. There is an onsite restaurantl and our buffet breakfasts were included with the price of our room. We had a suite, but the price was very reasonable ($150 a night including tax) and it was very spacious, with a separate living room and kitchenette. Overall the hotel is very clean and up to date. It is also very easy to find, located directly off a main highway.

"Best Western Hotel - Brantford, Ontario"

5
15/11/2017

value of stay exceeds expectations and the attitude of the staff simply adds to the genuine feeling that you have chosen the best hotel in the city. The complimentary breakfast is a surprising addition and of considerably better quality than a conventional continental breakfast

"basic trip"

3
10/11/2017

hotel was nice. nothing special but nice, clean and comfortable. Room was a bit pricey for what it was. We asked for a group rate and it was the same as the rest of the hotel prices. at the end no complaints though. I would stay there again

"Professional, caring staff. Hotel and rooms are clean. Would recommend you stay here"

5
03/11/2017

Second time I stayed here during my business trips. The hotel and rooms are clean and spacious. The wifi was easy to hook up to and the speed was fast enough for me to easily do my work. The staff are all professional and friendly. I asked for a room on the first floor, the nice lady behind the counter made it possible. Best complimentary breakfasts I have ever experienced. The hotel is just off the highway and easy to find. The lunch served at our meetings was delicious and fresh. I would recommend utilizing their hospitality services should you book a meeting at the hotel.

"very clean and comfortable"

5
30/10/2017

Excellent breakfast. Great rooms. good parking and cleanliness was superb. The breakfast was free and it was a restaurant type environment. Beds were very comfortable. Will visit again. sTAFF WAS very courteeous

"Business travellers avoid - hockey hell."

1
28/10/2017

I have posted this review before and they had it deleted... To that I say to the public reading this - look at the other reviews look at the time frame for 2017 and look at other places with reviews such as google and other products in regard to this company. Check out the time frame and you will see there is a distinct cluster showing a pattern. Also this is not by me my first review or my first hotel stay.. So lets begin... This only applies to Best Western Brantford, I have been in many other hotels of the same chain and only had minor issues. Lets begin... I was attending a mini convention within the hotel and had booked a room in the place for this very reason. Using their website , I found a room that from the photos looked okay and was 270 a night (very expensive, in the end I did not pay that price but less 205)... The photos made it look like a paradise ... Far from the case in fact.. The "hotel" is converted motel with some modern expansions, I was placed in a small boxed room that was aged but on first impressions "would do" ... Five minutes into my stay the kids are running up and down the hall and scream like a play ground disturbing other guests. So I figure I will take a shower and get ready for the Friday night events.. I go into the bathroom and see a dispenser and some odd thing in the shower stall... No worries, its not dirt or some oil (a saw cut in the skin of the shower insert)... I start to shower... no shower gel (I have not even used the room yet and no shower gel - see picture).... Not a happy camper at this stage.. On my way to the event, I let them know about the shower gel, the general state of the room the expense and most of all the noise from the kids running around (hockey team members).. I do not ask for a cheaper rate, I do not ask for a new room just fix the shower. I go meet some folks and go back to my room , the floor staff are about to enter my room so I join them... Apparently the shower things are suppose to be locked and she does not have an access key (mistakenly forgotten it happens , fair enough) note it is suppose to be locked and it was not .. So someone is not doing proper room checks between guests (red flag). I go back to my event and get a call that they are moving me to a quiet wing.. So I accept and think hey I will get a great sleep blah blah blah... Well the quiet area has kids and yelling too, This quiet area should be STRICTLY enforced at all times and this falls on the staff and the management that supervises them.. They seem to think it is okay (again hockey team kids and thus hockey hell)... No worries the room is nice but lacking plugs if you are a business traveller (see photos) a nice room and worth 270 for a motel/hotel. I sleep and I actually sleep good but I go to breakfast inside, buffet style (included in the price of the room, hence the increase in price well above normal) ... I look and there is sausage but no bacon, you have to special order it... REALLY? Special order it while 50 kids and adults run around with wait staff and a front greater who could not find fingers with hand in front of their face in total daylight. To those other than Hockey parents time is money and in fact more valued... You can win money in a lottery but you can not get more time by any means in life , you get what you get and can not hand the grim reaper a pass for another hour .. Thus breakfast was a complete waste of time and the staff were rude and teenage unconcerned ... Example you the read may understand would be asking your child how was school and getting that "fine" answer we all know so well. The staff on the weekend certainly do not like complaints, that is for sure and the night manager (I checked the rules so no last name) Richard set back customer relations so far back they entered an entirely different universe. (Again checked the rules for posting names) Selina the front greeter in the morning cops such an attitude that would put any teenager to shame and could give a PHD lessons in not giving a single concern about a persons stay. Attention to detail is lacking, I have seen conference room trying to hold meetings while the hockey kids are screaming in the hall way and thus the do not recommend anyone hold any sort of meetings here. In the end, if you are a business person wanting a quiet stay where you need a rest don't stay here and do not hold any meetings here.. Attention to detail is important and there were staff who tried their best but in the end the finger can be clearly pointed at management. The general manager of the hotel is the person responsible for providing that leadership and thus it is a complete failure of that person to do their job and maintain a standard for all guests. It is a great place for hockey teams and other kids sport teams , if I was part of that group my review would be a six out of five.. As they pander would pander to my hockey kids ever need.. Otherwise avoid

"Noisy in the quiet wing"

3
20/10/2017

Though I was placed in a "Quiet Wing", the Hockey Tournament in the area seemed to invalidate the expectation. There was no TV remote in the room. Front desk staff did not answer the phone the two times I called them. I had to walk to the desk to get the remote situation resolved.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear brucer233, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. I am sorry that your experience did not meet your expectations in some areas - particularly the guest room and service. At Best Western, we strive to provide a superior service experience for every customer, therefore your feedback is important to us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Great Stay"

5
18/10/2017

Great room and stay. The staff were great and ensured our wedding was an amazing night that we will never forget. Thank you to the amazing event planner, we could not have done it without her help and guidance.

"Best Western in Brantford"

4
16/10/2017

Our stay was fine at the BW in Brantford. They put our group with rooms together. After explaining and asking if there was a berevement rate, they adjusted out rate. The pool was fun for the kids. The free breakfast was an unexpected pleasure. Very nice.

"Spoilt by reception"

3
15/10/2017

Very comfortable room, good food, excellent breakfast and very welcoming bar staff. But for the actions, or rather inactions, of one member of reception this would have been a 5star visit. Part of my laundry went AWOL so I reported it that night. The receptionist promised to call the laundry the next morning to track the items down. The next night I ask the same receptionist about my missing laundry, he promised to call the laundry the next morning to track the items down. Hardly Diamond Service to promise a guest something and totally fail to deliver. A great business model however, give the hotel items of clothing to have them lose it and then get charged for the privilege on your final bill.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear JWL940, Thank you for choosing to stay with Best Western Brantford Hotel and providing feedback on your recent stay. I am pleased ot know that you enjoyed your comfortable room, and the welcoming bar staff and excellent breakfast at Myra's Bar & Grill. I apologize for any confusion with your drycleaning and will follow up with the front desk staff and laundry company to ensure it has been taken care of. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, General Manager

"Arrived late"

5
12/10/2017

Got there at 9:00pm the quintessential weary traveller having missed dinner because of travel timing, front desk staff was great, helped me get my dinner ordered in and even escorted me to my room. Nice hotel, clean, quiet. Breakfast included was good, fresh and plentiful. Nice stay.

"Exceeds expectations"

5
10/10/2017

Its location is between major centres, but worth the inconvenience. We were offered the upgrade upon booking. That was amazing!! Its location is perfect if you're caught in the typical snowstorms. Will be booking dec 23 either way.

"Great stay"

5
09/10/2017

Large quiet room. Great buffet breakfast with gluten free options. Very knowledgeable kitchen for gf. Large warm pool. Got locked out a few times because of the locked hall policy. Hallway doors only open if you have a room on the floor. Tried to take the stairs and got stuck out back of the hotel.

"Horrible experience!"

1
07/10/2017

Horrible experience and its not even over yet. First the front desk person booked the wrong date for our reservation which ended up us loose our room type. Then after checking in a different front desk person told us that the pool closes at 11pm so we made our dinner plans according to that so we head off to the pool at 10pm to find out we are too late. Very disappointed will probably never stay here again.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Fas A, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am sorry to know that we did not meet your expectations. I am pleased to know that despite the wrong date for your booking, we were able to accommodate your reservation requirement. When booking directly, we send out a confirmation letter to ensure accuracy, but I am not sure if third party booking agencies do the same. Yes, our pool does in fact close at 10pm, i apologize if there was miscommunication. I will definately use your feedback for future training and truly hope you will give us another opportunity to welcome you back. Warmest regards, Joanne Brooks-Calhau General Manager

"Best western Brantford"

5
02/10/2017

Great hotel , friendly staff, excellent service , great breakfast , very clean hotel , love the beds so comfy , good conference rooms and hospitality is great , love the Best Westerns Would highly recommend them to others,

"holiday"

5
02/10/2017

love the best western in Branford my granddaughter always comes with me alth we have had some problems in the past two years ago the frig didn't work all our food froze then last year I got locked in the bathroom so was moved to another room this year the problem wasn't the best western fault we had a show at the sanderson centre so the desk ordered a cab at 6pm and it didn't come until 7:10 the desk phoned three times for me they don't know what happened to the first 2 our show started at 7 but we didn't get there until 7:30 so I was disappointed we never had this probable before

"Thanks for the Stay"

4
01/10/2017

Thank you for a great night -- as always the Best Western met my expectations. The balcony was a nice, unexpected feature on the room and made for a nice place to sit away from the beds. The only amenity I would have liked is a dvd player or access to something to play movies.

"Wedding"

5
01/10/2017

The hotel was excellent to stay at. It was close to the wedding location and a shuttle provided transportation to the location. Breakfast, which was included with the room, was excellent with very pleasant staff. We highly recommend this hotel.

"Repeating Course Attendance"

4
30/09/2017

Comfortable location for attending a recurring business course in town. Great place to relax between sessions despite the face lift going on. will be even better once renovations are complete. Staff make up for the inconvenience of the construction work.

"Very nice hotel"

5
27/09/2017

This hotel is always welcoming. It is very clean, has nice and helpful staff. The restarant is handy, but there are also other places to dine fairly close by. The cost is very reasonable and I return to this location every time I have business in the Brantford area.

"Impressed"

4
26/09/2017

Clean ,helpful and very pleasant staff.Breakfast was excellent. Great variety of food choices. Will definitely stay there again. Very easy to get to from highway and town. Beds were quite comfortable as well.

"Excellent staff and service"

5
22/09/2017

During our stay we were able to enjoy many of the amenities offered. The room was very clean and the decor was updated and well maintained. Our King Suite was very spacious and bed was very comfortable. In room jacuzzi was also a plus and much newer/comfortable compared to others we have experienced.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 992kaylae, Thank you for choosing to stay with the Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed your stay and our excellent staff and service. We appreciate your feedback and look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Business trip to Brantford"

5
22/09/2017

Good clean room. Good restaurant and bar. Closed to shopping and easy access to highway. Friendly front desk and housekeeping staff. Good internet and exercise room. Good conference rooms and service.

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear 73mohammedk, Thank you for choosing to stay with the Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5. We are pleased to know that you enjoyed your business trip to Brantford and the service from our team, location, and amenities. We appreciate your feedback and look forward to your return visit to one of our hotels. Warmest regards, Joanne Brooks-Calhau, General Manager

"Excellent service, comfortable rooms!"

5
18/09/2017

My wife and I just enjoyed and extended stay at this hotel, the staff was fantastic the food was good, and the beds were very comfortable. We have also been here previously for a conference, again it was a great experience. Will definitely be back!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear kensD641NR, Thank you for choosing to stay with the Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed your stay, our excellent service and comfortable guest room. We appreciate your feedback and look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Dingy room with strong smoke smell"

2
16/09/2017

I am a non-smoker placed into a pet room which was non-smoking room. In the morning a strong smoke smell came into the bathroom vents. Room also smelled musty. Could tell pets had been there. Plug-ins did not work so I couldn't charge my cell phone. Bed was comfortable. Rooms were very noisy. Could hear people in halls, outside and above me.

BestWesternHotels, Corporate at Best Western Brantford Hotel & Conference Centre, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Wonderful Property and staff"

5
14/09/2017

Wonderful property and wonderful staff. I stay at the property often as a result and use this property for conferences and meetings for my staff and members a number of times throughout the year. Good value and good service.

"Wedding "

5
11/09/2017

Was in town for a Wedding! Stayed for 2 nights, rooms were large and very nice. The beds were large and extremely comfortable. The bathrooms were a good size with everything you need. The bathroom as well as the room was nice and clean upon arrival. The staff was kind and friendly and were available at all times! GREAT PLACE!!

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Jason D, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5! We are thrilled to know that you enjoyed your clean and comfortable guest room and our kind and friendly staff. We look forward to welcoming you back to one of our hotels in the future! Yours in hospitality, Joanne Brooks-Calhau, General Manager

"ok"

3
11/09/2017

Was ok served its purpose, pool was nice and park was ok. the room was clean the bathroom you can tell they tried to make it nice but needs a rip out. Bed was comfy. Kids enjoyed themselves. My sisters wedding was in the hall and it was very nice. Food for wedding was ok and the bar for the wedding could have had better variety. Kids couldn't even get Shirley temples :( ! When some items were misplaced staff was wonderful helping us try to find it all. Lots of parking

BW66036, General Manager at Best Western Brantford Hotel & Conference Centre, responded to this review
Dear Racheal H, Thank you for staying with Best Western Brantford Hotel & Conference Centre for your sister's wedding. We are pleased to know that you enjoyed our pool, and clean comfortable guest rooms. We appreciate your feedback and will certainly take your ideas into consideration. Best wishes to your sister and her husband for a lifetime of happiness. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Nice rooms great breakfast"

4
10/09/2017

I was in town for a wedding in the area . The hotel is fairly large a nice lobby the room was a fair size with 2 double beds a fridge of course a tv and a balcony. The room was very clean as well.the pool was nice and warm also clean nice hot tub. The highlight was the breakfast it was resort like. Nice Buffett with with omelette station lots of variety I enjoyed my experience with the hotel . The hotel was right off the highway as well which was good. Would return if needed a hotel in the area.

BW66036, General Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear B M, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are thrilled to know that you enjoyed your stay and our "resort like" breakfast at Myra's Bar & Grill! I look forward to sharing your feedback with our team. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, General Manager

"Excellent"

5
04/09/2017

Really enjoyed my stay. Breakfast is incredible. Large pool and whirlpool. Nice fitness centre. Very friendly staff. I travel frequently so I am aware of different hoyels. This one I highly recommend.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear E6363QWalanm, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us 5 out of 5 and Excellent! We are thrilled to know that you enjoyed your stay, the incredible breakfast at Myra's Bar & Grill and our very friendly staff. We appreciate your high recommendation and look forward to welcoming you back to one of our hotels in the future! Yours in hospitality, Joanne Brooks-Calhau, General Manager

"African Lion Safari Package"

5
30/08/2017

My family stayed at this hotel under the African Lion Safari package. We found it to be a great value considering all of the add-ones we got with the package. We used the pool, in room dining and breakfast facilities. We paid around $240 for the package and received $20 off at their restaurant.

"Great stay"

4
29/08/2017

Comfortable rooms, great breakfast, fast internet. The King Suite rooms are very comfortable and worth the upgrade. If booking with a group try to get everyone in the same section. You can't enter the hallways to other rooms. This is a great security feature for safety but a pain when visiting friends on other floors or sections of hotel. Nice pool and hot tub.

"Best western Brantford"

5
29/08/2017

My stay there was excellent. The staff were friendly, professional and courteous. The room was amazing and I loved the hot tub. I would highly recommend it to others. Also it was close to the train station

"best hotel in the city"

5
28/08/2017

excellent staff who go above and beyond and nice clean well taken care of rooms and property. my kids als9 love the playground which is a nice bonus. I love the suites they are very spacious and the "quiet hallway" is great

"Best Western Brantford"

5
27/08/2017

The folks welcomed us with smiles and friendly comments daily. From the front desk, restaurant, to the support staff around the hotel came friendly conversations and warm smiles. A very clean hotel with many spaces for reading privately inside and out for those moments to just relax, small and large meeting rooms for our group to work together, and great lounge with comfortable chairs near the front desk for us to wait for others.

"Wedding Accommodation"

5
23/08/2017

The wedding party and wedding guests made this our home base for the weekend. It is conveniently located to Hwy. 403 and close to our wedding site. We had the rehearsal dinner in the hotel restaurant. The meal was delicious. Karaoke followed dinner providing a lot of fun for our group. Our stay here was most desirable.

"Nice hotel"

4
23/08/2017

Friendly cleaning staff. Clean rooms. Good breakfast. Pool was at a nice temperature and we enjoyed the hot tub. Only the blonde at the front desk with the stretched ears was a bit unfriendly. Otherwise it was a nice stay. The infused water at the front desk was delicious.

"Soccer Tournament"

5
22/08/2017

Very clean hotel and breakfast is excellent. Everyone in our team really enjoyed their stay, highly recommended place to stay in Brantford. Kudos to all the staff, everyone is so nice and very professional. Thank you Best Western Brantford, keep it up!

"Great time!"

5
22/08/2017

It was our first time staying here. We came for my son's first hockey tournament. He loved the bunk beds and the pool. The restaurant and food were great! It was a great first time experience for us! Thanks and we'll be back again!

"Decent place."

4
21/08/2017

I was traveling across Ontario to Michigan and spent the night here along the way. Check-in was easy and the staff friendly. The room was spacious and clean. I arrived a little late to use the pool or hot tub so decided to stay a little longer in the morning to do so. Checkout is 11 A.M. I went to the hot tub at about 10. Water was hot, but there was a distinct ring around the water level of the tub. Also, there was green mold along the adjoining wall to the hot tub. I only stayed a few minutes in the hot tub and went back to my room to finish packing and check out. I informed the front desk of the hot tub conditions upon checkout and was thanked and told they would get housekeeping to clean it. The only other thing that detracted from my stay was the fact that they were preparing to seal a large part of the parking lot and had closed it off which was a little inconvenient for those with lots of luggage staying in that end of the hotel. (But totally understandable!) It's a nice hotel, close to the major highway. I would stay here again if my travels took me through Ontario.

"BW Nice but not wheelchair friendly"

4
15/08/2017

We've stayed in this hotel at least three times. Staff is friendly. Parking is lovely. However, entrances to doors--except the lobby--and to other areas of the hotel are not possible for a wheelchair guest travelling alone. Exits have lips or drop downs that make it impossible for a wheelchair guest to enter or exit without assistance. The handicap accessible room has carpet with thick under padding making it hard to wheel across. Mattresses are hard.

"Amazing stay"

5
14/08/2017

This is by far the nicest best western we have every stayed at. The quite wing has amazing large rooms with fireplace, hot tub large ceilings and more. Breakfast was amazing as well. Made to order egg station, excellent wait staff and the ability to each outside on the patio. Can't say enough good things about the hotel. There were 10 of us that stayed there. We all had the same experience.

"African lion safari package"

4
10/08/2017

We got the african lion safari package and it was definatley a deal. They had a small pool for the little ones and we stayed in the double queen Gretzky suite and it was definatly amazing, so much space.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear mackenziem479, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed our awesome African Lion Safari Package. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Stay during my business travel"

5
10/08/2017

Excellent accommodation and facilities. Front desk staff were very accommodating. Good restaurant on premises and very good breakfast.. The hotel is well located off the highway. Easy in and easy out.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear 447mohammedk, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your business travel. We are pleased to know you found our accommodation and facilities to be excellent and that our breakfast at Myra's was very good! We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"What a mess"

2
09/08/2017

We have stayed here many times always in the family suit and this time we stayed in adjoining rooms as we have 3 kids and need the space. Upon arrival I was told the family suit was not booked for me, but a queen suit, and I was told this was not the fault of the front desk "I would not do that." I have never stayed in any other room here but the family suit. After a lot of waiting we were given adjoining rooms at a discount. But we got to our room and not adjoining, then after another wait another set of rooms and not adjoining again, finally we got our rooms and we were happy! But we woke up in the morning and we were told to move our car as the parking lot was being re surfaced, omg the noise! And not to mention the hike to our car anytime we wanted to go out. Also housekeeping did not make our room up and give us towels until being asked twice to do so. Finally at 3:30 we got rather up set and demanded they make our room and empty the garbage (2 adults 3 kids) they fill up fast! On our second night there was a loud dog barking and the parking lot sealing made everything stink. I am sorry to say we won't be back.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear L H, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your family travel. As per our correspondence, we are very sorry to know that our every effort to ensure your happiness did not meet your expectations. Our team takes great pride in exceeding the expectations of our guests and we are disappointed if we fall short of this goal. We truly hope you will give us another opportunity to serve you. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Weekly Guest"

5
08/08/2017

Stay at the Best Western Brantford every Tuesday. 5 stars. Very pleased and very comfortable when I'm here away from the family. Stayed up the street for a year before I came here. What a [email protected]"$ waste of time. Breakfast is 11/10! Check it out!

"Family trip"

3
08/08/2017

Baseball tournament/family trip. Was a good hotel stayed in two different rooms during the stay. The newer side was to my liking but the older side seemed not cared for and not taken care of. Check out time was not very efficient but overall was a good stay.

"great stay !"

4
31/07/2017

had a nice stay ! complamentry breakfast was a nice unexpected , bonus . staff where freindly , and very helpfull . would stay here again . location was very easy to get to , easy toget back on the highway .

"Best Western Brantford"

4
30/07/2017

Very courteous. professional and efficient staff able to handle the steady stream of people checking in. It is kid friendly, handling lots of ball tournanment attendees with decent breakfast food options.

"Good sleep, great breakfast"

5
30/07/2017

We stay at this Best Western when we attend the near by dirt track (20min drive). The staff is always welcoming, beds very comfortable and the inside pool very relaxing. They recently upgraded the breakfast menu to made to order omelette, waffles, oatmeal, home fries, yogurt; with a rotating menu of French toast/pancakes, bacon/sausage. What a wonderful change from the past two years.

"Best western Brantford - very satisfied"

5
28/07/2017

Clean rooms, excellent breakfast. Location was quiet but given the fact it is a little ways from town that was to be expected. If you don't ming driving its fine. Cleaning staff were great very friendly and diverse.

"Great Place To Stay"

5
25/07/2017

I have stayed many times at this hotel and I have always had a good experience. The rooms are great the breakfast is varied and very good. It is right off the highway and close to shopping and restaurants.

"Comfort Zone Away From Home"

5
19/07/2017

My two week stay at this hotel was like a comfort zone away from home. It was quiet, exceptionally clean and the service was top notch. I really like the breakfast brochures. I recommend this hotel to anyone travelling in the area.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear jaxapril, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for two weeks. We are pleased to know that we were your "comfort zone away from home" and that you found our hotel quiet, exceptionally clean and our service top notch. We appreciate you taking the time to share your experience and recommending our hotel to travelers. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Best Western Hotel - Brantford, Ontario"

5
19/07/2017

Every aspect of this hotel is well above standard expectations and the entire staff are polite, friendly and committed to ensure your stay is a positive experience. I would and already have recommended this hotel to business associates and friends without exception.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear M7503BZbarryw, WOW! Thank you for your kind words about our hotel and entire staff! We certainly appreciate you choosing to stay with Best Western Brantford Hotel & Conference Centre and recommending us to your business associates and friends. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Great value! "

5
18/07/2017

We stayed at the Best Western for a powerlifting meet in the hotel. Typical Best Western hotel room, but the bed was large and room was clean. My fiancé had difficulty sleeping. Staff was very friendly. A hot buffet breakfast was included the next morning and it was amazing. It was at Myra's and included: an omelette station, eggs, waffle bar, assortment of bread products, jams, peanut butter etc!

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us a 5 out of 5! We are pleased to know you found our staff to be friendly and that you enjoyed our complimentary breakfast at Myra's Bar & Grill. We look forward to welcoming you back to one of our hotels. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Another Good Stay At The Best Western"

4
16/07/2017

We stay here at this Best Western every year for our son's end of season hockey tournament in Brantford. Hotel is in a good location, lots of restaurants, stores etc.. near by. The staff are always helpful. Rooms are what you would expect from a best Western. They have a complimentary breakfast but if you pay an extra 5.00 ( which I recommend ) you get the upgrade of the hot breakfast which is fantastic. Overall, our stays are pretty good. I would recommend this property to anyone looking for a place to stay in Brantford.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear CdnSoxBruinsFan, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate knowing that you have chosen to stay with us every year for your son's hockey tournament and recommending us to others. We look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Quiet and comfortable"

5
14/07/2017

We enjoyed our stay and the family suite with a bunk bed. Well situated, indoor pool and outdoor park for the kids. Close to many things. Employees very happy and welcoming showing their concern for our confort.

"Good experience"

4
11/07/2017

Good value with personable, caring staff. We had a pleasant experience. We stayed there because we needed to attend a funeral nearby and it was nice to come back to a clean, quiet space to unwind. We never used the exercise space or the pool but it looked very appealing and would use it another time.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear doraj353, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are happy to know you had a "good experience" and that you enjoyed our personable, caring staff. We are sorry for your loss, and hope you can visit our hotel during happier times. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Good Stay"

5
11/07/2017

Nice hotel to stay at with nice amenities and clean. We had a problem with our first room and they corrected it asap which was impressive. Our new room was very spacious and clean and the beds were very comfortable. Reasonable rates which included a hot breakfast. We will stay there again

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear GBC11, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed your guest room, amenities and the complimentary hot breakfast at Myra's Bar & Grill. We are glad the problem was corrected asap and that you enjoyed a "good stay". We look forward to welcoming you back to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"First time in Canada"

5
11/07/2017

Had a great stay in Canada. Stopped here on my way to Niagara Falls. The manager working the front desk was very professional and courteous. He was very busy with a big rush of customers when we arrived. He always kept his composure and treated each guest like they were the most important person in the room.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear charlessG139QP, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you stopping in on your way to Niagara Falls and are happy to know you had a great stay on your first trip to Canada! We are pleased to know you found our team Guest Services Manager to be very professional and courteous. Each guest is definitely important to us and we take great pride when we exceed expectations. We hope you'll visit our amazing country again and visit one of our hotels! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Wait for renovations to be completed"

3
07/07/2017

This hotel is in a great location for access to highways and everything in Brantford. The front desk staff were very good. The food quality at the breakfast is only average but there is quite a bit of choice. The bed was comfortable and there were no problems, but my hotel room was rundown and dingy looking and so the overall experience did not feel as good as it could have. I would wait for the ongoing renovations to be done before returning.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear marthasydneymh, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed our great location, breakfast and Myra's and your comfortable bed. As you mentioned, we are renovating and do our very best to not be disruptive. We look forward to your return visit so that we can exceed your expectations. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Good hotel, clean, close to highway and easy access"

4
06/07/2017

Was only in for a night, for an event left early in morning, all was good. definitely would return. Not many hotels in the Brantford area to choose from, Front desk staff very friendly. looks like they have updated the rooms. lobby area also all redone. would recommend this hotel if you need to be in Brantford. Ontario

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear I9230WCdonnam, Thank you for taking the time to provide a review on your recent stay at Best Western Brantford Hotel & Conference Centre. We appreciate your recommendation, and choosing to stay with us. We look forward to your return visit. Warmest regards, Joanne

"Might not be good if you can't walk very far"

3
03/07/2017

The hotel is under renovation. They were painting door trim in one whole wing when we were there. But those rooms were not available anyway. My concern is the long walk within the hotel if you happen to get a room down one of the very long wings. There is only one elevator and if you are on the second floor there is a possibility of walking way down one wing and then just as far down another wing. I have never seen such a weird layout. Usually the elevator is situated in the middle of the hotel. I was there once before but had a 1st floor room close to the lobby. Excellent experience that time. The breakfast is very good to excellent. Bed was comfy. Our room was fine but carpet should be replaces soon. Clean. I would try it again if thy could guarantee me a shorter walk to the lobby.

"Good Place To Stay"

4
03/07/2017

I stay here often, service and staff are allways excellant. The continental breakfast is pretty good, there are bagels, pastries, Toast, fruit, yogert,hot porridge and waffles.There is an upgraded breakfast buffet as well as a cooking station for eggs, bacon , omelets etc..

"Awesome staff! Clean rooms."

5
30/06/2017

The staff was quick and kind. I had a horrible dealing with the hampton inn only minutes before! The staff at BW checked me in with in minutes and even called down after I had settled in to make sure everything was okay on our end!

"Well located"

5
26/06/2017

This hotel was well located for our purpose for being in Brantford. The fact there were no stairs was beneficial. As a result of this experience, we would look for, and choose, Best Western in other cities.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Pegg F, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. We are grateful for your 5 out of 5 rating and pleased to know you enjoyed your stay. We truly appreciate your loyalty to Best Western and look forward to your return visit to one of our other hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"APleasant Hotel"

5
26/06/2017

The appearance of the lobby and business rooms is great. location is convenient , a bit of a walk to major shopping Centre and easy drive to a variety of restaurants. Rooms are decent, renovating some now. Restaurant staff is excellent.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear dougp112, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and rating us a 5 out of 5! We are pleased to know that you enjoyed the appearance of our lobby, business rooms, convenient location and our excellent staff at Myra's Bar & Grill. We look forward to your return visit to one of our hotels. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Business Trip"

4
25/06/2017

Mid-week stay for business. Good value for stay included breakfast and wifi. Hotel staff extremely helpful and courteous. Undergoing renovations, so some noise and smell but well contained and did not impact my stay.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear ralphd160, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to provide a review on your recent visit. I am pleased to know that you enjoyed your stay, the complimentary breakfast, wifi and that our renovations did not negatively impact your stay. It is a great compliment to our team to know you enjoyed our extremely helpful and courteous staff. We look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Recommend"

5
24/06/2017

Good restaurant, good choice food and prices. Good room, big comfortable bed. Love the way the corridors are protected by card access for the rooms in that area so nobody pounding past room at midnight.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Erica011, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your experience. We are pleased to know that you enjoyed the food, choices and prices Myra's Bar & Grill, the big comfortable bed and the quiet location. We look forward to welcoming you back in the future to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Conference stay"

5
20/06/2017

Excellent rooms with supreme beds and amenities. Restaurant had a good selection on the menu, food was excellent and the service was great for our large group. Very easy to get to off the highway and also close to the Wayne Gretzky Sports Centre if you are in Brantford for any tournaments.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear U3060UMdanam, Thank you for staying with Best Western Brantford Hotel & Conference Centre and taking the time to provide such wonderful feedback on your stay. We are pleased to know you enjoyed our excellent rooms with supreme beds and amenities! It is great to know you enjoyed the selection on the menu and excellent food and service at Myra's Bar & Grill. We certainly look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"25th Tigercat Anniversary "

5
17/06/2017

Great place to stay in Brantford Canada. Friendly staff, great meeting rooms, great breakfast buffet. I would recommend this Best Western. It's clean and very comfortable. Reasonably priced. About 1 hour from Niagara by the Lake and Nigara Falls. About hour from St. Jacobs country

"Last minute stay"

5
12/06/2017

Excellent hotel and overall great experience. The room was very nice and very clean. The bed was comfortable. The room was quiet. We were upgraded and very pleased with our stay. Would highly recommend this hotel.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear staceyj353, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre for your last minute stay. We appreciate you taking the time to share your wonderful experience. I am pleased to know you found our hotel to be excellent and that you had an overall great experience. Thank you for highly recommending our hotel. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"My Experience at Best Western Brantford Hotel and Conference Centre"

5
12/06/2017

If you're looking for a nice hotel, with all the amenities, this hotel is great. The hotel staff is awesome, and are always willing to go above an beyond to ensure that you have a pleasant experience.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear 7bretts, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your wonderful experience. We certainly appreciate knowing that you enjoyed your stay and found our staff always willing to go above and beyond. We are proud to say we have a great team that truly cares about our guests and take great pride when this is recognized. I look forward to sharing your comments with the team. We look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Conference stay"

3
09/06/2017

3 day stay while attending conference in St. George. Good location. Friendly staff. Hotel undergoing renovation and hallways look quite 'dumpy'. Room was furnished OK but bed somewhat 'firm'. Good breakfast provided.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Karl N, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed our location, friendly staff and the free breakfast provided at Myra's Bar & Grill. We are updating our hallways and apologize that some areas didn't look the best for your stay. We aim for a quick completion of a fresh look in our hallways with new wallpaper, fresh paint and carpet with no disturbance to our guests. We look forward to welcoming you back to one of our hotels. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Our stay at the Best Western in Brantford"

4
08/06/2017

We stayed at threBest Western in Brantford for two nights in June because we were attending the graduation of our grandaughter. We were very happy with the accomodation and the staff could not have been more friendly and helpful. The location was perfect for us as we were visiting with family in Kitchener as well as Brantford and the hotel is situated close to Hwy 403 and not too far from the 401.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear nancydianen, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. Congratulations to your granddaughter on her graduation! We appreciate you taking the time to share your recent experience. It is pleasing to know that you were very happy with your accommodation and that our staff was friendly and helpful. We are lucky to have a such a great, caring team! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Excellent experience"

5
08/06/2017

After a 6 hour drive to this city to attend a grandson University graduation, this one night stay was a very good event to also make it a total success. The location on arrival was easy to find; the staff were excellent and the room, dining selections for dinner, relaxation, and breakfast; not forgetting the excellent staff efforts.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Charles U Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your "Excellent experience" during your recent stay. Congratulation to your grandson on his University graduation!! We are pleased to know you enjoyed our excellent staff and guest room, our easy to find location, and the food for breakfast and dinner at Myra's Bar & Grill. We look forward to welcoming you back to one of our hotels in the future. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Extremely comfortable"

4
05/06/2017

Here for a busy show and particularly appreciated the quality of the room and facilities. Stayed on a busy weekend and found this property had a quiet policy that prevented the noise of events from interfering with a good night's sleep. Beds were extremely comfortable and fixtures and fittings really good quality.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Travelmaestro77, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your wonderful experience. We are pleased to know that you enjoyed an extremely comfortable stay and that you enjoyed a good night's sleep in our extremely comfortable beds! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Tournament stay"

5
04/06/2017

Hotel and breakfast were excellent. The value was good and we were very happy with cost and location Rooms were neat and clean. All facilities we were looking for were there. It was close to the event we were at.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear V5638ZHalang Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your positive experience. We are happy to know you enjoyed the value for your room, our neat and clean guest rooms and our convenient location. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Great stay and amazing value , loved the breakfast which had it all"

5
02/06/2017

The hotel was great value , staff was excllent . Breakfast at the restaurant was included . I booked directly online and fhis CAA rate was cheaper than any of the discount book in sites. The bed and pillows were more comfortable than my pillows at home. Loved The sleep.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear marlene68, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your wonderful feedback. We are pleased to know that you enjoyed the great value, excellent staff, Myra's breakfast, our comfortable pillows and most of all...that you loved the sleep! We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Ideal Tournament Hotel"

4
29/05/2017

This was a great say for our tournament. Staff was very kind and kids really enjoyed themselves. The party room was a nice and the pool, hot tub and sauna were clean and large enough for many of the kids.

"good value"

5
29/05/2017

Always a clean and comfortable place to stay. The breakfast is great - even get fresh orange juice with the included breakfast. Good bright parking lot. Rooms are comfy and clean. Always stay here when in the area for business

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Paula C Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We truly appreciate you taking the time to share your feedback, and for always choosing Best Western for your business stay. We are happy to know that you enjoy our orange juice, bright parking lot and comfy clean room! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Always reccommend"

5
25/05/2017

Only place we stay when visiting Brantford. Always Great service and super friendly helpful staff. Make sure you see Carol in the restaurant when you go to eat. She goes above and beyond every time. !!!

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear danica422, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre as your only place to stay in Brantford. We appreciate you taking the time to share your wonderful experience. We will be sure to let Carol know about your posting, we agree she always goes above and beyond! We look forward to your return visit. Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Well pleased"

4
19/05/2017

Nice friendly greeting upon arrival, staff made some changes that allowed me early access to my room. Room was very clean and comfortable and made for a pleasant stay. Would definitely stay at this hotel again in the future

"Business Trip stay in Brantford"

4
19/05/2017

This is a very good value for the money. Generally I stay in Hilton and Holiday Inn branded facilities. This hotel was good quality and good value. It is located in a great area for restaurants and shopping off the Wayne Gretzgy Parkway. Downtown is 10 minutes away. Access to the highway to Hamilton or Woodstock is close by.

"Great getaway close to good shopping and restaurants."

4
17/05/2017

Loved the Jacuzzi suite extra large room. Clean and affordable in a very quiet hall. Lots of good restaurants near by - the one on site is not so hot. twenty minute drive down the highway to more shopping and great restaurants and entertainment in Hamilton or check out the Sanderson Centre in downtown Brantford.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear 660jillr, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your experience. I am pleased to know that you enjoyed your stay and loved one of our extra large jacuzzi suites. We look forward to your return visit and wowing you with tasty the food & great service at Myra's Bar & Grill. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Exceeded my expectations."

5
17/05/2017

Great location, just off of Hwy. 403. Recently renovated, nice presentation when you first enter. 2 Queen bed Suite was very spacious. Staff amazing and very accommodating. Food was good and breakfast that was included in room price was very good. Overall great experience and I would return.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Rosemarie G, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your wonderful experience. I am so pleased to know that we exceeded your expectations, you enjoyed your spacious suite, our staff was amazing and accommodating, and that breakfast at Myra's was very good. We certainly look forward to your return visit to one of our hotels. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"TERRIBLE CUSTOMER SERVICE"

1
15/05/2017

It was impossible to get a good night sleep as there were kids running up and down the halls, laughing, yelling, knocking on doors until midnight and nothing was done to stop this behaviour. This went on for 2 nights.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear linar812, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. I am sorry to read your comments about your stay and welcome the opportunity to talk with you. We strive to provide superior customer service and are disappointed when we fall short of our goal. Please feel free to contact us directly so that we can investigate your comments further. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Good stay"

4
08/05/2017

comfy beds, rooms out dated but an okay stay......rooms are big, washrooms are small. Free breakfast was okay, could change it up from day to day for variety. Had lunch at the restaurant, it was good, but for 2 grilled cheese and a club sandwich it was $82

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Andrew S, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know you enjoyed your spacious room and free breakfast. The pricing you are stating is not reflective of our restaurant pricing. What you stated you ordered is far less that the price you are saying. Thank you for your feedback, we look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Hotel was a mess (Renovations going on, rude cleaning staff)"

2
02/05/2017

I stayed at this hotel for 3 nights The Hotel was under renovation. Paint was still wet in some areas (I brushed up against white paint sometimes during my stay, ruined my jacket). The hotel cleaning staff person who I asked to help me with the broken remote was terse and rude. The breakfast was pretty bad too. Good bread products, but the entire buffet was a bad (Eggs were horrible). For the cost, I would expect much more from a hotel.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear J8613UZchrisp, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We apprecitate you taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations in some areas - particularly the renovations, service and breakfast. Our goal is to provide superior service to exceed our guest expectations and the entire team is disappointed if we fall short of our goal. We appreciate you sharing your concerns and your constructive feedback and we look forward to welcoming you back to one of our hotels in the near future. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Limit your expectations...."

2
25/04/2017

I booked this reservation based on the Best Western's location, since I was attending a funeral in Brantford and wanted to be as close to the gatherings as possible. The BW is right off the highway and easy to find, which was a plus. That said..... What was good: the staff was friendly and conscientious; the bed was comfortable. What I wish I'd known before I booked: this BW is in a state of disrepair - though I understand that maintenance can be expected anywhere, the hallway walls in our section (entrance D, near the pool) had been stripped of their paper/paint and didn't appear to have plans for a new coat of anything -- it just looked like a terribly run down building that was on its last legs. Check-in was quick and easy, but for opening the hotel room door to find a repairman on the floor with his tools laid out, saying we'd have to move because 'black stuff' had been coming out of the faucets!? So back to the front desk we went to shift rooms. Along the way were the housekeeping facilities with laundry and garbage storage doors wide open, which remained that way through the duration of our stay. Not a huge deal, just a little thing that contributed to the feel of the place. Once we finally settled into a room, its layout was comfortable, but it wasn't clean in the way I expect a hotel room to be (i.e. things like visible traces of the last occupants' drinks on the nightstands). To put it succinctly: based on the photos I saw on the website and the price, I simply expected way better. That said, if you just need a comfortable bed for one night and don't mind spending about $150 for it, you'll be fine.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Julie L Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre and taking the time to share your feedback. I am pleased to know that you enjoyed the location of our hotel, the comfortable bed and our friendly, conscientious staff. We are currently wallpapering our hallways to give us a fresh new look and apologize that it was not a pleasant welcome when you walked in the door. I am sorry that your experience did not meet your expectations in some areas - particularly the guest room; please allow me to express my sincerest apologies. I will certainly address your comments with our team as we strive to exceed expectations and are disappointed when we fall short of this goal. We look forward to your return visit. Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Work Trip"

3
10/04/2017

Attended a conference for work which required staying 2 nights. There were signs saying the motel is under renovation & the stairwells had been stripped of wallpaper but didn't come across any actual work being done. My room was clean & met my needs. There was a lot of noise from the hallway & adjoining room. If the parking lot was any indication, the motel must have been full, or close to it. Conference area was clean & presented well. Lunch served on both days was good. At check out, a restaurant charge had been added to my room, which I did not make. The desk clerk quickly verified that the signature on the bill wasn't mine & removed it from my bill.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Connie M, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that your room met your needs and that you enjoyed the food served at the conference you attended. Thank you for bringing the billing error to the attention of the front desk staff so that the could rectify it immediately. We are currently undergoing renovations and try our best not to be disruptive. We truly appreciate your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Pleasant stay"

4
02/04/2017

Stayed for two nights for a hockey tournament. Rooms were clean and amenities were good. The pool looked to be in need of renovations which were taking place in other parts of the hotel. The gym was far superior to most hotel gyms. However was very unimpressed by the disorganized service and mediocre food in the restaurant.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear Kiki391992, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you found our gym to be far superior to other hotel gyms and that you enjoyed your clean room and amenities. I will share your comments with our team to ensure we are doing our best at the restaurant. We truly appreciate your feedback as it will help us to improve. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Not what we expected from Best Western"

1
30/03/2017

Attended a conference so stayed at the hotel for 3 nights. Conference was good and the lunch served at the conference was excellent but expected that it was outside caterers brought in for the event rather than hotel,staff. Check in was straight forward and directions to room were good. Room was musty had to open all the windows to air the room. Room was large with a king bed but with a tub in one corner the layout felt cramped. The bathroom was exceedingly small and the shower was weird. Walk in shower with a curtain on a curve that was to short for the shower. Hence the floor was automatically soaked each time as the water just ran down the shower curtain onto the floor. Put a bottle of coke in the small fridge and it was a block of ice in the morning, no adjustments for temperature were available on the fridge. Reported all this to reception but nothing was done. The corridors were being renovated and made these dark dingy alleyways even worse getting to the conference room. The way to the conference room had to pass the laundry, housekeeping area and maintainence areas all of which had their doors wedged open and the corridor jammed with carts. Not a nice sight. Have stayed in many BW and this must be me to score off our list.

BW66036, Manager at Best Western Brantford Hotel And Conference Centre Brantford Hotel And Conference Centre, responded to this review
Dear DeerDeerOttawa, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your feedback. I am pleased to know that you enjoyed the conference and the food and service provided by our restaurant, Myra's Bar and Grill Team. All food is prepared by Chef Jason Canham and his culinary team. We appreciate your comments as they will continue to help us improve. As you mentioned we are renovating our corridors with new wallpaper and carpeting and work hard to not disrupt our guests. We certainly appreciate your patience as we improve. We do hope you will give us another opportunity to serve you. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Its ok"

3
30/03/2017

A good hotel but nothing special. Breakfast which is allegedly included in a room price($100 per night) includes only cold meals. Hot meals such as eggs or pancakes are charged extra. Overall, ok hotel.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Zlatko M, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. Our breakfast buffet offers assorted fruits, assorted yogurts and breakfast pastries, boiled eggs, hot fresh oatmeal and hot fresh waffles with toppings and so much more. I am sorry if you were not made aware of the waffle and oatmeal station. We also offer Breakfast Rate on guest rooms which includes our full hot breakfast buffet with eggs made-to-order and so much more. We appreciate your feedback and look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"A little long in the tooth."

3
30/03/2017

Facility needs an upgrade. Great location easy to get to. Staff were fine and restaurant was fine. Lots of parking. Long way to lobby from some rooms and outside doors lock at 8PM. Would be nice to be able to use room key later at night for said doors. Had a swimming pool and fitness center but did not use either. Lounge was a bit hidden for later at night as you had to go thru the restaurant which closed at 10 Pm. Front desk was very accessible and clean.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear johnbQ7975QF, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to share your feedback on your recent stay. Guest room keycards do open outside doors when locked. I am pleased to know you enjoyed our staff and restaurant. We will certainly use your feedback for future training. Thank you again, for letting us know how we did. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Girl's Get-away nite"

5
16/11/2016

Was accommodated with an early check-in. Front desk as well as bartender and waitress in restaurant all very friendly & accommodating. We decided to stay in for dinner & ordered wings at the bar for take-out to go back to room. Wings were great!

"Not so happy at the BW Brantford"

1
14/11/2016

After staying one night here we were disappointed with what is usually very good quality at best Westerns. Upon check in and getting to our room we noticed that the section we were staying in was under renovations and as we were in a hurry to get to where we were going didn't have time to really look at the room Getting back to the room late that night is when we noticed how dated the room was The wooden chairs were very uncomfortable to sit in , we noticed mold around the bathtub and how dirty the carpet was. The beds were clean and comfortable so we decided to spend the night. The Breakfast they offered in the morning was very plain and not even tasty. They did not offer express checkout when we checked in and just assumed it wasn't offered. Check out took almost 20 minutes as there was only one person at the desk and she was dealing with a problem. A few days later I received a survey about our stay , filled it in and sent it back,then we received another then another ?? I don't think BW even reads these . I even called customer service a couple times , had to leave messages and still have received any call back. Bad form all around .

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear _robertpitcher01 Thank you for choosing to stay with Best Western Hotels, we appreciate your brand loyalty. I am sorry that your experience did not meet your expectations in some areas - particularly the guest room. We strive to provide a superior experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking your comments very seriously and will be discussed with our team to help us imporove. Emailed medallia surveys are definitely read by individual properties and are taken seriously. I am not sure why you would receive multiple surveys and will investigate this further. Again I thank you for your feedback. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Awesome Experience"

5
09/11/2016

Great hotel. Friendly staff and very helpful. Central location. Room was very clean and bed comfortable. Very affordable. Second time as a guest. Will be back again next year. Highly recommended. Complimentary breakfast provided. The lounge and Bar is quaint. Excellent food. They didn't provide a channel to rent movies. if they did, I couldn't find it. That is the only complaint and this is minor. Great experience

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Todd O Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your positive experience. I am pleased to know you enjoyed our clean, comfortable guest rooms and our complimentary breakkast & excellent food at Myra's Bar & Grill. We certainly look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"The people make att the difference at Brantford Best Western"

4
02/11/2016

My husband and I had to stay at the hotel for a month because of a difference in sale of house and new one available. The people at the hotel made our stay less stressful. By the end of our stay the staff were like old friends. Always a smile and a warm word of encouragement on a bad day. We want to mention them by name because they were so kind to us, Brenda, Carol, Andre, Lisa, Karen H, Michelle, Annie and the housekeeper Claudette and Emma at the front desk. We actually miss them and a week ago I went back and had breakfast there so I could see them. Thank you.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear coleeveringham Thank you for choosing to stay with Best Western during the sale of your house. I am pleased to know that our team made your transition less stressful during the sale of your house, with a warm smile and words of encouragement. Thank you for mentioning Brenda, Carol, Andre, Lisa, Karen H, Michele, Annie, Claudette and Emma, they'll be thrilled to know they helped make your stay a pleasant one. Please come visit us at Myra's Bar & Grill and Best Western any time once you're settled into your new home! Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Great accommodations ! "

5
02/11/2016

Everything a hotel should be ! Great front desk staff . Warm comfortable room with a balcony. Overall absolutely pleased ! Will definitely stay there again if I'm in the area. The staff knew the area very well and recommended a great restaurant ! Right off the highway.. this hotel was amazing!

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear BrandyLee14 Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and taking the time to share your positive experience. I am pleased to know that you thought our front desk team is great, our rooms are warm and comfortable and that you were absolutely pleased with your stay. We certainly look forward to your return visit to one of our properties. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Fabulous"

5
30/10/2016

I stayed here for two nights for a convention that I was running. From start to finish everything about booking the Hotel was great with everyone I dealt with. Wonderful venue to have an event at. The restaurant is one of the best around and the price is very reasonable, you can't beat the food or the selection. The hotel is clean, quiet and easily accessible to the 403. Room was great and spacious. One of my best hotel experiences this year.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Thomas S WOW! Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and for your perfect rating! I am so pleased to know that our team took great care of your conference needs from start to finish. I am happy to know you enjoyed the selection and taste of the food at Myra's Bar & Grill and found our prices very reasonable. Such a compliment when someone provides positive feedback and to know that our hotel was one of your best experiences this year is AWESOME! We look forward to you staying at one of our hotels in the near future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Has Everything you need."

3
25/10/2016

This hotel was not brand new but had all the amenities needed. Very convenient location on two highways, walkable to major shopping centers, public transportation to Toronto. Pool, fitness center, restaurant with decent food. Great for a conference.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear 849myrills, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed our amenities, food at Myra's Bar & Grill and location just off of Highway 403. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Newly renovated"

5
17/10/2016

Stayed for one night earlier this month. Newly renovated facility with a good selection of room types, numerous meeting rooms, full service restaurant with excellent food, fitness room, pool and banquet facilities. We had a suite style room which was very comfortable and well finished. We had a buffet style dinner and the hot buffet breakfast. Would recommend this facility.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear NFW1205 Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate you taking the time to provide feedback on your recent stay. I am pleased to know that you enjoyed Myra's Bar & Grill, our fitness room, banquet room and of course the suite you stayed in. Thank you for recommending our hotel, we look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Sunday brunch"

5
12/10/2016

Went to the hotel for Sunday Brunch thanksgiving weekend and what a treat. Scrambelled eggs, bacon, sausage, waffels, made to order omelets, carved roast beef, mashed potatoes, fresh carved turkey and the best stuffing i have ever had not to mention all the yummy deserts and soft serve ice cream. What a great meal. Will be back for sure.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Bobbie808813 Thank you for dining at Myra's Bar & Grill for Thanksgiving and sharing your experience. I am pleased to know that you enjoyed our Brunch Feast and that you will be back to dine with us in the future. Please continue to let us know how we are doing. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Kicking it back at the BW in Brantford"

4
11/10/2016

Are you headed to Brantford, Ontario? The Best Western is a great place to stay. The staff are very friendly and accommodating. I stay there every time I am in Brantford. I have never had a bad experience. The rooms are lovely. I recommend staying in one of the Whirlpool suites in the Gretzky Wing. The perfect way to relax. Affordably priced and conveniently located right off the highway. I strongly recommend this BW location.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear LaneyNitz Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre every time you are in the Brantford area. We truly appreciate your loyalty. I am pleased to know that you enjoy our beautiful whirlpool suites and our convenient location. Thank you for strongly recommending our hotel. We look forward to your return visit, please continue to let us know how we are doing. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"been staying here since 2008"

5
05/10/2016

been staying here about 30 days per calendar year. started in 2008 and fly in every 3 months or so to visit relatives. restaurant staff are great as well as housekeeping and front desk. the staff are what makes this hotel

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Thomas A Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that we are your choice hotel since 2008. We agree, we have a great team and I look forward to sharing your feedback with them! We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Good stay in Brantford"

4
30/09/2016

My room was clean and comfortable. The staff were welcoming. They could not accommodate my request for a particular room so they gave me two coupons for a free hot buffet breakfast. We also had dinner in the restaurant. Our server Lisa was fabulous!! Friendly, accommodating and attentive. Our meal of pork tenderloin was absolutely delicious and we sent our compliments to the chef. Try it! It was wonderful.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear MoyraKitchener, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and sharing your recent experience. I am pleased to know that you found your server, Lisa, "fabulous"...we think so too, so it is nice when a member of our team is recognized. We will definitely share your feedback with everyone, and give your compliments to Chef Jason Canham. Again I thank you for sharing, we look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"More like a motel not Hotel ... smelly rooms poor condition"

2
26/09/2016

We attended a wedding and stayed here and was very disappointed ... mattress and bedding very tired ... room smelled of smoke due to air conditioner venting from the back wall where upon we found numerous cigarette butts outside our sliding door. Bathroom extremely small have to move in beside toilet to close door. Restaurant was good ... nice prime rib buffet for 21 dollars....staff friendly and helpful...just a hotel poorly maintained.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Terry M Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed the Prime Rib buffet at our restaurant and our friendly, helpful staff. I am sorry to read that your experience did not meet our expectations in some areas - particularly the guest room; please allow me to express my sincerest apologies. At Best Western, we strive to provide a superior experience; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the issues you have raised. We appreciate your sharing your constructive feedback and we look forward to welcoming you back to one of our hotels in the near future. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Average stay"

3
25/09/2016

Front desk assistance was excellent. Check in was friendly and efficient. Our room was located on the second floor. First impression walking down the halls wasn't the greatest. The carpet was old and gross looking and the wallpaper in the halls looked the same. The old carpet continued in to the rooms. Other than that negative, the room was decent was a fridge and sitting area. The AC unit was very loud every time it turned on. Hall noise is VERY loud. You could hear every single door opening and slamming closed. There are many sporting teams that stay at this hotel so the door slamming lasted pretty late at night. Noise between the walls was actually very good. We could not hear any voices. The breakfast is great. Free continental or a mere $5 if you wish to upgrade to include omelette, sausage, pancakes. We were satisfied with the complimentary breakfast.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Sandi M Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed the excellent front desk assistance and that you found our complimentary breakfast to be "great". We are currently undergoing major renovations and look forward to your return visit so you can see the improvements we are making. Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"09 25 2016"

5
25/09/2016

Great hotel for meetings and rooms are always clean. Staff is very helpful and go out of there way to make your business easy to conduct. I stayed in a room with a Jacuzzi and I was impressed that the Jacuzzi worked so well. It filled up fast and worked very well, very clean. Overall, a great place for leisure or business.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear 717billp, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre. I am pleased to know you enjoy the cleanliness of our rooms and our helpful staff. We look forward to your return visit to one of our hotels for your leisure or business needs. Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Decent, but pricey and room cleanliness could be better."

2
18/09/2016

Apparently this hotel is going under renovations, which are really needed. Our room wasn't yet renovated, but it was obvious it wasn't properly cleaned from the previous guests. There was dried urine on the toilet seat and hair in the bed. Walls are pretty thin, so you can clearly hear the cleaning cart going by at night and the ice machine. The hotel was pretty busy due to conventions so people walking back and forth in the night woke us up from time to time. The saving grace of this hotel is the breakfast, a good selection with good coffee is available. Wait staff are very friendly and go the extra mile to accommodate. This compensated from the disappointment regarding the room.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear RougueSix Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre. I am sorry to read that your experience did not meet your expectations in some areas and I trust you notified our team at the time so it could be rectified immediately. We are taking your comments very seriously and I have discussed your feedback with our housekeeping supervisor and team. I am pleased to know that you enjoyed your breakfast, our coffee and the service you received at Kirby's Bar and Buffet. I appreciate your feedback and thank you for bringing it to our attention. We look forward to your return visit so we can exceed your expectations! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Best Western Gem"

5
18/09/2016

This was absolutely one of the best hotels I have ever stayed in and I have travelled over seas including Europe and Hawaii! Phil was very conscientious, friendly, professional and helpful...not to mention he was Mr. personality plus!! Made the check-in process as smooth as can be. Our room was spotless and VERY comfortable. The bathroom is spacious and plenty of soft, fluffy towels! Loved the soap and shampoo dispenser in the shower! The restaurant located in the hotel is excellent AND they do give you % off of dinner and coupon for upgrading the breakfast! The dining staff was very friendly and efficient. There were several signs about renovations and to excuse the mess but everything was very clean. If I ever get back to this area......this will be the place for me!

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear 2016girls_trip Thank you for choosing to stay with Best Western Brant Park Inn & Conference Centre. We truly appreciate you taking the time to share your amazing experience and positive feedback. Phil, "Mr. personality plus", will be thrilled to know you mentioned his name and the friendly, professional service you received. I am glad to know you enjoyed our soft, fluffy towels, our guest room amenities and the food and service at our restaurant. We look forward to your return visit! Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Best Western Brantford a great hotel!"

5
16/09/2016

We stayed at the Best Western Brantford from Sept.10th to Sept.13,2016. The room was handicap accessible room and it was laid out quite well. The room was exceptionally clean. My socks were still white after walking around on the carpet for most of the first day. It's quite close to a few restaurants and shopping. It's worth the price to upgrade to the hot breakfast from the continental, it's only $5.00 per person and the hot breakfast includes Bacon,Pancakes,Eggs, home fries, sausage patties and links, and of course coffee and toast. The service in the dining room was excellent . After the first morning Brenda our regular server remembered I like decaf coffee and every morning it was ready and with a smile and a pleasant word for us. Then of course there is Walter Gretsky father of the Great One and he will chat with you and sign autographs if he happens to be there. What more could you ask for in a hotel? We will defiantly be staying there again and thanks again to Brenda for making us feel special.

"Hospitality times 1000"

5
15/09/2016

This was probably one of the best stays we had in a hotel in recent years. The staff was professional, very polite, helpful, knowledgable, etc. Check in and check out was a breeze. It was a breath of fresh air. The Hotel is experiencing renovations. There were signs everywhere that said "please excuse our mess while we make improvments" or something along those lines. That being said, I dont think we seen a single speck of dirt or dust the whole time we were there. Our room was not yet renovated, but it was spotless and comfortable. Lots of pillows, blankets, towels etc. The room was a good size with plenty of room to move around. The bathroom was a bit tight, but I loved the soap dispensers. A family of 4 had more than enough of everything. The included breakfast was fantastic. Everything was VERY fresh and there were tons of options. They also gave you an upgrade option of a plated meal as well. I would gladly stay at this hotel again and I would recommend it to anyone :).

"enjoyable stay"

4
15/09/2016

I met my friends for supper and travelled with my other friend. we had not stay here before. the pool area was great and the hotel was in a convenient location to get the rest. and back on the highway. they are updating the hotel but that was no problem. we would stay there again. it was a little high in price because of it being a convention centre as well, but well worth it.

"Was a Good Stay"

4
14/09/2016

The room was very spacious and clean. The pool was heated and very nice. The bed was comfortable and no complaints from the kids on the pull-out either. They had a smaller kiddie pool and a hot tub as well. Included a "free" breakfast, that cost us $30 for my family of 5. The only reason I gave it 4 stars instead of 5 was I felt the price was a bit much for what it is. The staff was friendly and accommodating, I'd probably stay again if I'm in the area.

"Good option"

4
14/09/2016

Rooms were clean, which was the most important thing for us. Breakfast is not that great, but if you have no other option, it still gives you a start to your day. Wifi worked well. Only issue we had was that the outside door closest to our room had the electric lock broken so anyone could enter the hotel through the back door, even without a key. We told the reception desk but they weren't very quick in dealing with it, when we left in the AM it was still the same way. Overall OK and would probably go back if an overnight in the area was needed.

"Not the cleanest of rooms"

3
06/09/2016

We found a long black hair on the bathroom floor, we are all blondes. We found a plastic bottle cap in the bed, you would think if the sheets were changed after the last guests the bottle cap wouldn't be there neither would the dark stain on the sheet. We were barefoot walking around the room and food stuck to the bottom of our feet as we walked. Dust and drink stains on the tables. The wall paper is coming off of the walls. They even had the nerve to charge us a DMF tax of 3% for marketing charges.

"Three swimming pools!"

5
04/09/2016

Everyone was really nice, the room was super nice - not at all what we were expecting for such reasonable prices. And three swimming pools - one big enough to swim laps, one shallow kiddie pool with a fountain, and a hot tub. Sweet! There was also an outdoor playground. If you have kids, this would be an excellent hotel.

"Totally worth it..!!! always a pleasure..but...."

4
30/08/2016

i have stayed here with my family bunch of time and it has always been a good one. We had came here for leisure and always had fun time. The resort's location is good and it is well maintained. It is good for families and lawn in the resort is very beautifull. The pool and jacuzzi is neat and clean. The food was also good and the front desk was very helpful. Overall it's the best option in brantford. Only problem is they make fool of people in the name of rewards program, they never accept my rewards membership card.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Ruchir_Agarwal_CAD, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We appreciate your loyalty. We are honored to hear that you enjoy your stays with us and find our hotel a great getaway! I apologize that your Best Western Rewards card was not accepted. I will try to review with our Guest Services team to determine what happened. Please do not hesitate to inquire about this upon your next visit to our hotel. We look forward to welcoming you back in the future! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Friendly staff"

4
21/08/2016

Stayed here for one night with a sports team. The facility is clean and well run. The staff are friendly and helpful. The room appeared to be clean and was spacious. Despite the fact that there were a bunch of teams staying in the facility at the same time and a couple of events (wedding, conference) the noise level wasn't bad at all.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Sasphnx, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am glad to hear that you were pleased with the staff and the clean and spacious accommodations. I appreciate you sharing all the feedback and I will be sure to pass this along to our team. We look forward to seeing you again in the future. Kind Regards, Joanne Brooks-Calhau, Assistant General Manager

"OK Hotel"

4
17/08/2016

Convenient location by the freeway, Semi-friendly staff Good breakfast OK dinner and lunch Good size rooms Comfortable bed Coffee and tea in the room Some of the rooms are slightly noisy heading the freeway OK swimming pool

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Reza_M_M_1, Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are glad to hear that you enjoyed the comfortable beds, breakfast and found the location convenient. I will share your feedback with our team regarding the staff. We hope to welcome you back in the near future to make your stay an even better one. Kind Regards, Joanne Brooks-Calhau, Assistant General Manager

"Best Western Addresses Mobility Needs"

5
09/08/2016

We return to the BW in Brantford each year because this hotel knows how to address mobility issues. The bathroom is perfectly set up for a wheelchair guest, the bed is the right height for transfers and the desk is organized so a wheelchair will go under it and the guest can plug in without having to get under the desk. Microwave, coffee machine and fridge are a nice addition. The room is nicely appointed and large enough for a wheelchair to navigate. While the rates are a little pricey it is worth it for the amenities. Don't bother with the $5 "hot breakfast: option. It isn't worth it. The free continental breakfast has lots of choice.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Gail L Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We certainly appreciate you taking the time to provide a detailed review of our accessible suites. I am pleased to know that we are able to make your stay comfortable and start your day off right with our free breakfast. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"rooms need upgrading"

2
08/08/2016

The rooms need upgrading. Old stained carpets and a smells a little musty. The rooms needs more lighting. Outdated décor though that's the least of my worries. No room safe. Close to highway so a little noisy but location is good otherwise. Nice restaurant but you have to pay extra for the warm breakfast. The pool, hot tub and sauna are quite nice.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Angele C Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am sorry to hear that the guest room you stayed in did not meet your expectation. We are currently working on major renovations of our traditional guest rooms including new carpet, wallcovering, artwork, drapes, bathroom renovations and lighting. Had we known at the time of your stay, we would have been happy to move you to another room. Our goal is to exceed our guest expectations. I am happy to know that you enjoyed indoor pool, hot tub and sauna. We appreciate your feedback and would love the opportunity to welcome you back. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Perfect for family"

5
08/08/2016

This is so far the best hotel that i have stayed in having a large family. Our room came with enough place for us all to stay. Food was excellent, and we came at a time there was live music at supper. I changed hotel to be closer to our next days events, and regretted it. It would have been more worth it to stay here and travel the hour than stay at the Hilton like we did.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Thomas Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that your large family enjoyed our Family Suite, equipped with two bedrooms, a king bed, bunk beds and a pull out couch. It is wonderful to know that you enjoyed the excellent food at Kirby's Bar and Buffet and the live entertainment on the patio. We appreciate you sharing your feedback and we look forward to welcoming you to one of our hotels in the near future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Meh, just OK"

3
03/08/2016

My son and I stayed two nights in the Walter Gretzky Wing, in a two queen suite, with pull-out couch, fireplace, mini-fridge, microwave and flat screen tv. Room was large, and bathroom was spacious as well. However, wall paper was peeling off the walls. Only a continental breakfast was included, not a hot breakfast (first I've ever seen at a Best Western). You get vouchers when checking into hotel, to pay an extra $5 for the hot buffet. First morning, when entering the restaurant, the sign said, 'wait to be seated'. After waiting a LONG period of time, we sat ourselves, and had to wait to be noticed by wait staff. Food was ok. There is an omelette station (did not try), where you have to go TO ASK for bacon, as this is not in the hot buffet with the rest of the breakfast meat, eggs and potatoes. When finished, we waited an extremely LONG time for wait staff to bring us a bill, so I decided to just walk out. They certainly came running at that point. Second morning the line was out the door, so we went to McD's, rather than waiting to beg for bacon, and only get noticed when they want to get paid. The hotel claims to be a Best Western Plus (outside sign), but under new hotel branding (logo), it is only a Best Western. Fast food, restaurants and shopping mall are a quick drive away. I would only stay here again, because hotel choices in Brantford are extremely limited.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear ALGM Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre and taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. At Best Western we strive to provide a superior customer service experience for every customer; therefore your feedback is very important to us. We do offer options on rates, one rate is a Breakfast Rate which includes a hot breakfast at Kirby's. I have shared your comments with our entire food & beverage team and supervisors to assist with training and improvements. We look forward to welcoming you back to one of our hotels in the near future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Great family Combo"

4
01/08/2016

This hotel offers the best rate for our hotel and African Lion Safari adventure. Combining hotel and tickets this is the best deal around. It also included a hot breakfast and $20 towards dinner. We have stayed here before and will again in the future

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Krista T Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre once again. I am pleased to know that you enjoy our African Lion Safari Package! We appreciate you sharing your experience and look forward to welcoming you back in the future! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"VERY BAD"

1
29/07/2016

very bad odor in room Air conditioning did work properly. and i think they were breading flys One good thing was the restaurant Food was good at a reasonable price washroom was not clean cobwebs behind the drapes

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear steelers1957 Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre. I am sorry to know that your experience did not meet your expectations in some areas - particularly the guest room; please allow me to express my sincerest apologies. At Best Western, we strive to provide superior experiences for every customer; therefore your feedback is very important to us. Please rest assured that we are taking your comments very seriously and have taking action. I am pleased to know that you enjoyed the reasonably priced good food at Kirby's Bar and Buffet. We appreciate your constructive feedback and we look forward to welcoming you back to one of our hotels in the near future. Warmest regards, Joanne Brooks-Calhau Assistant General Manager

"Stay don't eat"

4
28/07/2016

The hotel is great. Friendly people, clean rooms and wait staff that is always ready to help. If they offer an upgrade, take it. It would be well worth it to be upgraded. There has been a change in ownership of either the restaurant or hotel or both since our last stay. The normally satisfying Best Western breakfast is not the norm here! Fruit, pastries, breads, oatmeal, sugar cereal are all that is offered; no protein here unless you count the peanut butter spread for the oatmeal! But wait there is a $5 CAN/person "upgrade" that is french toast, pancakes(more starch) or greasy eggs. Stay here is wonderful; but save yourself $5 CAN/person unless you love sugar and starch and everything to raise your blood sugar.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Karen R Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre. I am pleased to know that you enjoyed our great hotel, friendly people and clean guest rooms. I am sorry that your experience at Kirby's Bar and Buffet did not meet your expectations. It is a full-service restaurant with many items including a tasty daily breakfast special including eggs made-to-order, bacon or breakfast sausage, homestyle grilled potatoes, and toast. Other options are pancakes or French toast. We do offer our hotel guests a complimentary continental breakfast included fresh fruit, homestyle oatmeal, assorted yogurts with toppings, waffles and so many other items. When booking your reservations, there is Breakfast Rate available which includes a full hot breakfast. We understand that a good breakfast is the perfect way to start the day. We appreciate you sharing your concerns and your constructive feedback and we look forward to welcoming you back to one of our hotels in the near future. Warm regards, Joanne Brooks-Calhau Assistant General Manager

"Great place for Expo."

4
11/07/2016

Visited for a convention. Hotel had plenty of good parking. Grounds were very clean. Front desk staff very professional and friendly. Conference halls were spacious. I would attend another expo or conference here. Close to freeway and many food options around hotel. Hotel has a restaurant but I did not eat there. Did not stay over night but I would have if it wasn't sold out prior.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear GeniusTravelers Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre for your convention. I am pleased to know that you enjoyed our clean grounds, friendly professional staff, spacious conference halls, and great location to highway 403. We appreciate you taking the time to share your feedback and positive experience. We look forward to welcoming you back to one of our hotels in the near future. Yours in hospitality, Joanne Brooks-Calhau Assistant General Manager

"Best, Best Western I Have Been to"

5
19/06/2016

Excellent room, painless check in and check out, great amenities, great waffles at breakfast. The beds were the comfiest I have slept in at a hotel before. All the staff were lovely. I would reccomend to anyone.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Zoe F Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed your excellent room, the service of our team and our great waffles for breakfast! Your comfort is important to us and we appreciate knowing you will recommend our hotel. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"All good "

4
18/06/2016

Nice room, clean, all the amenities that you need. Staff were friendly. We were in town for a ball tournament. Kids were wild in the pool but the staff stayed away and let the parents deal with this it. Hotel is right off the highway 403. Overall good experience.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Jeff H Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre while in town with your ball tournament. We hope your team did well! I am pleased to know that the kids and parents all enjoyed their experience. Our goal is to provide a positive experience for all of our guests. We look forward to your next visit when you are in Brantford! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Not impressed"

3
13/06/2016

I have stayed at this hotel before and was more than pleased,....not so much this time.....rooms are stale and need updating...issues with bathroom door and tub not draining when showering.....just overall not a pleasant experience

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear 34nancy Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre once again. I am sorry to hear that our room did not meet your expectations during your recent visit. We have recently renovated several guest rooms, and are continuing with this renovations. We would have been pleased to change your room or fix the drain had we known you were not happy. Our goal is to make sure you enjoy your experience. We look forward to your next stay so we can make sure you are 100% satisfied. If you would like to discuss further, please contact me at [email protected] Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"trip to visit the Falls and Toronto. This hotel is in the middle of those 2 cities ( 1hr away)"

4
12/06/2016

Very nice hotel, Clean, Walter G. wing of the hotel, big Room for 2 queens Bed and a sofa Bed, sleep 5 people. Sofa bed is a twin size, Excellent service, Good breakfast and hot breakfast upgrade for additional $5.00. people here are friendly. Shooping centers and stores around the hotel. 1 hour and 10 mins from Niagara falls and 1 hr and 10 mins from Toronto. Quiet place, modern, rooms has coffee maker, microwave and small refrig. Vendor machines and ice machine. I recommend and I will come back to this place!

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear jomesua, Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre and sharing your recent experience. We appreciate knowing that you enjoyed one of our suites in the Walter Gretzky Wing, our excellent, friendly service and our convenient location. Thank you again for sharing your experience. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"A good place to stay"

4
06/06/2016

Great hotel for the price. Friendly efficient staff, sparkling clean, quiet. Restaurant above average, breakfast buffet extensive and tasty. Attended banquet at this facility- well done, prompt service, excellent food

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Susan I Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. We are pleased to know that you enjoyed our service and food and truly appreciate you sharing your experience. We look forward to serving you in the future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"quiet and comfortable"

5
30/05/2016

Great stay, pleasant, professional people. Good selection at breakfast from a cold buffet to hot buffet and special omelette selection. Quiet location very near shopping and other restaurants. Very clean rooms, comfortable beds, easy access to Highway 403.

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear David C Thank you for choosing to stay at Best Western Brantford Hotel & Conference Centre, we were pleased to have you as our guest. We appreciate you taking the time to share your experience on your recent "quiet and comfortable" stay. I am happy to know that you enjoyed our pleasant, professional staff, our breakfast options and our convenient location. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Nice hotel"

5
30/05/2016

Stayed at this hotel 5/27/16 and enjoyed the stay. Only complaint, for some reason one side of the bed was extremely soft and made it hard to sleep due to back discomfort. Other side was fine. I'll stay again

BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Dear Patrick C Thank you for choosing to stay with Best Western Brantford Hotel & Conference Centre. I am pleased to know that you enjoyed your stay. Thank you for making us your choice hotel for future visits. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Great place to stay"

5
28/05/2016

We had a fantastic King size room in the Walter Gretsky wing. This section of the hotel is know as the quiet wing and our room was very quiet, clean, spacious, and nicely decorated. The hotel staff were very friendly and accommodating and made our stay very enjoyable. For those with children there are rooms with patio's overlooking an outdoor play structure for the children along with a nice indoor pool and a well appointed workout room for the adults. The hotel also provides a good size continental breakfast buffet from 7 am until 10 am and if you would prefer a hot breakfast buffet there is a nominal charge (approx. $6) . We had the continental breakfast and the hotel even provided gluten free bread which they toasted on a toaster provided for gluten free bread only. If you are Celiac or have a gluten allergy you know how important this can be.

"wkend of may 21st 2016"

5
24/05/2016

excellent experience without any complaints other than the refrigerator in the wheelchair accessible room was not turned on at the time of arrival. We thought it was not working until the following day a relative noticed it was turned off at the back. It should have been working at the time of arrival especially when there are wheelchair-bound patrons are involved. It is physically impossible for a person in a wheelchair to access the back. Great location, quality rooms and terrific staff.

"Convenient but not peaceful"

3
18/05/2016

We recently attended a family function in Brantford and considering the nature of the festivities thought that it would be a good idea to stay at the best western. This place is showing its age in the hallways and rooms but it's not decrepit by any means. What we didn't care for was the fact that we could hear every word that was said in the next room and they weren't yelling!!!! A little unsettling!!! Breakfast the next morning was a long lineup which we finally decided wasn't worth the wait. We could see numerous empty tables but the staff was studiously ignoring the lineup. Pissed me off.

"Superb for Sports Teams!!!!!"

4
18/05/2016

Nothing to criticize at this place. Everything that we could have expected was ' top notch " . Extremely welcoming , friendly and courteous. Jackie and Tianna were phenomenal in helping us, plan this trip for our swim team of 40 kids. Every single staff member seemed to be unflustered with all chaos that could arrive from having multiple teams stay, at the same time. The rooms are spacious,..more than we had expected,..and although many don't have microwaves,..they do all have mini-fridges. The catering and food quality were great..and again, they were more than willing to accommodate for allergies and food sensitivities. Thank you once again to the staff...and hope to return when we are in the neighbourhood.

"Ballet competition"

3
08/05/2016

My daughter and I had a very nice rest in our room and loved the beds but were a little bit surprised about how small the bathroom was! I was also really unpleasantly surprised about the service we received during our breakfast. I know it's a busy time for the waitresses as they are running back and forth waiting on everyone who's in a rush to get their breakfast but all it takes is a friendly smile and some friendly banter. Both the waitresses were short with me and I thought, gosh, I'm really sorry to have bothered you.

"Okay"

3
07/05/2016

In Brantford on business and my partner and I stayed here. It's a very large, sprawl-y hotel so we had to walk pretty far to get to our room. The bed was not that comfortable, and the air conditioner in our room was very loud and it would turn on and off, which woke me up once. The hotel was clean enough and our room had a nice sitting area with sofas and a desk in addition to one double bed. The food in the morning was okay.

"Nice"

3
18/04/2016

This hotel is nice. The hotel rooms are a bit outdated but reasonable. Breakfast was nice. The food was okay. The upgrade was reasonable for the hot foods except the potatoes were overcooked and the french toast was not good. I would consider staying again.

BW66036, Manager at BEST WESTERN PLUS Brantford Hotel And Conference Centre, responded to this review
Dear Brandon S, Thank you for choosing BEST WESTERN for your accommodation needs. We appreciate your feedback and will use it to continue to improve. We are constantly renovating and updating and we look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Emma went above and beyond"

5
17/04/2016

I just got home from an AMAZING stay at this hotel with friends and from check in, Emma was just WONDERFUL, she was going to give us a good rate, but once we told her that were there for a funeral, she automatically gave us the bereavement rate. The room was top notch, very clean and quiet, breakfast was good, we will definitely return and recommend this hotel to others

BW66036, Manager at BEST WESTERN PLUS Brantford Hotel And Conference Centre, responded to this review
Dear Lorne M, Thank you for choosing to stay with BEST WESTERN. I am pleased to know that Emma went above and beyond and took good care of you during your difficult time. We appreciate your recommendations of staying at our hotel to others and look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Garth Brooks Concert Stay"

5
14/04/2016

This hotel was very clean from the parking lot, the front lobby, halls, elevators and rooms. Rooms were very spacious. The continental breakfast had an upgrade option for $5.00 to a buffet that offered hot and cold foods. The staff was very friendly and knowledgeable about the local area. The front desk clerk went out of her way to try to find us reasonable transportation options to get a group of 8 to Hamilton for the concert to avoid us needing to travel with two vehicles. The halls were quiet. The furniture was comfortable. Excellent overall experience.

BW66036, Manager at BEST WESTERN PLUS Brantford Hotel And Conference Centre, responded to this review
Dear Christina B Thank you for choosing to stay at BEST WESTERN for your Garth Brooks concert, how exciting! We appreciate your detailed review about your recent stay and we are pleased to know you enjoyed the cleanliness of our property and our friendly, knowledgeable staff. It is fantastic that you enjoyed an "excellent overall experience". We certainly look forward to your next visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Good hotel, BUT...."

3
12/04/2016

Hotel was very good, but, hockey tournament packs of kids running the halls unsupervised right up to 11 pm at night is not acceptable. Management needs to address the comfort level of the guests who are not affiliated with the travel hockey teams. The travel teams may be a very lucrative market, but, it would be responsible on the staff's part to enforce some type of control, even if the parents are not stepping up to the plate.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear yeltao, Thank you for choosing to stay with BEST WESTERN and providing feedback. We understand noise of any kind can disturb a stay and we do our best to provide a comfortable, quiet stay for all of our guests. We appreciate your feedback and will continue to do our best to prepare for tournaments. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"The rooms are old, but...."

3
10/04/2016

The hotel is very conveniently located near the highway, shopping centers and restaurants. Great for a 1 or 2-night stay for business purposes... Steve at the front desk was extremely efficient and curteous. This definitely helped me accept the poor state of the hallway and the room doors. The room itself was OK and the bed seems very comfortable...

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Andre S Thank you for choosing to stay with Best Western! We appreciate your feedback and we are pleased to know that you found Steve to be extremely efficient and courteous. We take great pride in our team's customer service. We are constantly renovating and updating, and we have the hallway on our list. I am glad you enjoyed your guest room, comfortable bed, our convenient location off of Highway 403 and our close location to shopping and restaurants. We look forward to your return visit to Brantford. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Nice hotel, great service and comfortable rooms"

4
10/04/2016

We are staying here for 5 days (still here) and very impressed so far. We have a drive up room which is great whilst there is still clearly some updating required everywhere is clean and well appointed.. We have a room with 2 queen size beds but there are plenty of other room configurations on offer. The restaurant and bar area are lovely, great choice on the menu but the portions were too large for us. Waiting staff are super helpful which is not uncommon in Canada but still nice to experience.

"Older hotel"

2
06/04/2016

The rooms are old. Cracks in ceilings, paint peeling. Bathroom not very nice. Breakfast is good. Great location. I guess you get what you pay for because the rate is good. I'll probably stay here again.

"An older style hotel that is getting some upgrades"

3
04/04/2016

My wife was here for work for a few days and we came down to join her. The pool was well used and reasonably well maintained though the hot tub could have used a bit of a scrub. Our room was fine and the beds were comfortable. They are obviously updating rooms but our had not been done yet. I had eaten supper at the restaurant previously and it was quite good. The breakfast was nothing special, but it had some nice options. Go for the custom made omelette. Our server was very sweet and had us sit down instead of standing and waiting for out omelettes.

"Nice Hotel"

4
28/03/2016

This was the best option in Brantford. It is has many amenities and courteous staff. Safe and clean hotel with a nice restaurant and bar. Room décor was a little outdated but the beds were clean and comfortable.

"Excellent"

5
26/03/2016

All around great stay. Great dinner and breakfast. Rooms clean, near everything by. The staff was helpful and friendly. Bathroom could use updating, rooms pretty sound proof. Free parking well lit area

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear JC D Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and sharing your "Excellent" experience. I'm pleased to know that you enjoyed your great dinner and breakfast at Kirby's Bar and Buffet and our friendly and helpful staff. We look forward to welcoming you back. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Good Value for Business"

4
24/03/2016

The hotel was a good value for a one night business trip, conveniently located right off of the 403 Highway. The room was average, could use some updating, but I usually stay at Westin or Sheraton hotels so hard to compare with them. Overall no complaints about the stay.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Gordon F Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and sharing your "Good Value for Business" experience. We are currently updating many of our traditional rooms. I am pleased to know that you enjoyed the convenience of our location, just off Highway 403 at the Gretzky Parkway exit. We look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Great Experience"

5
22/03/2016

It was our first time staying at this location and it was a pleasure. The staff were friendly and very helpful. Their suggestion for dinner was great. They went out of their way to provide us directions to the restaurant. It was great value and enjoyable. I will definitely come back.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear charlietregan Thank you so much for choosing to stay with BEST WESTERN PLUS Brant Park Inn and sharing your "Great Experience"! I am so happy that you got to enjoy the friendly and helpful service of our team and enjoyed your stay! We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Great hotel"

5
22/03/2016

Staff was very nice everywhere in the hotel. Love the suite with 2 bedrooms and bunk beds. Very quiet hotel. Will go back for sure! Perfect for a family with kids - this room can sleep 6 people very easily!

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Julie B Thank you for choosing to stay with BEST WESTERN and for sharing your "Great hotel" experience. I am pleased to know you enjoyed the hospitality of our entire team and the family suite that you stayed in. We look forward to welcoming your family back in the future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Staying at BW"

5
13/03/2016

Great Great Hotel. Staff makes thing easy and comfortable. I always stay here . No other option to me when i come over to Brantford, Canada Restaurant quality and service is superb. Prices are also a great value

"Lots of parking"

4
05/03/2016

There is lots of parking here with many entry doors. This is a large hotel but at least you can park close to your room. The staff here were very friendly and accommodating. My room was nice and clean. I did have a personalized letter waiting for me when I arrived with a lil welcome bag which really made my day. I would stay again.

"Good Hotel"

4
29/02/2016

Bathroom tiles a little moldy and the hot tub has some scum. Room decor is modern. Internet connectivity was erratic, but usually connected. Continental breakfast has no warm items that are complimentary. Overall we are satisfied with our stay and would consider staying here again.

"Good location, decent stay"

4
25/02/2016

Good location if your travelling and need to stop over. Room was pretty decent, reasonable internet connectivity which I was looking into mainly. They do have a nice restaurant which I would say is good, breakfast was ok and lunch buffet is quite reasonable, food was good and fresh. I did stay at a motel in London Ontario last time and compared to that I prefer this place.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear David T Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and providing feedback on your recent stay. We are pleased to know that you enjoyed our internet, guest room and restaurant. We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"2 night stay "

4
25/02/2016

Hotel is great. Some updates have been made. Breakfast good as you had a selection of pasties, bread and bagels. Lots of fruit to select from. If you wanted you could upgrade for $5 for eggs and bacon. Pool was down for maintenance when we were there kids a little disappointed. All in all good place to stay.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Kek74 Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. It is nice to know that you enjoyed our complimentary continental breakfast and the option to upgrade. I am sorry to know that your kids were disappointed due to our temporary closure for pool maintenance but that your family still enjoyed their visit. Unfortunately maintenance issues "pop up" once in a while and they need to be dealt with. Thank you for understanding, we certainly appreciate it. We look forward to your return visit. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Great value"

4
25/02/2016

I frequently stay at this hotel for business and have a consistently positive experience. The staff are very welcoming, especially the breakfast team, the rooms are comfortable, and the hotel is usually quiet. Continental breakfast is included, and the hot oatmeal is the best I have had at any hotel.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Susan D Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. I am pleased to know that you enjoyed our welcoming staff, comfortable room and our morning breakfast team! I'm also glad to know that you enjoy our fresh made oatmeal offered every day at Kirby's! We appreciate you sharing your experience and look forward to your return visit. Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Spacious king suite with separate bedroom"

4
23/02/2016

I really enjoyed my 1 night stay. I could have stayed for a week and have everything I needed. Modern and clean with comfortable furniture and a great TV that swiveled to face the desk when I was working or the couch when I was lounging. Extra TV in large bedroom also. Convenient kitchenette with sink and necessities and large bathroom with ample counter space. My only disappointment was the mattress was not the usual Best Western standard and the sheets did not fit properly. The duvet and pillows were nice and I did sleep well.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Kerry P Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and providing feedback on your great experience. We are pleased to know that you enjoyed your spacious King Suite the amenities and got a good night sleep. I will share your feedback with our housekeeping team to make sure we continually exceed our guest expectations. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Truly the worst hotel and staff ever!"

1
17/02/2016

No choice I have to go to this hotel every year to my company meetings and dread it in advance! The worst hotel I have ever been to and it is so mainly because of the incompetent staff who insists on not listening to your needs and telling inaccurate information! Why can't they hire proper people to work there?? Small town blues? They can't find efficient people to work their? I asked for a quiet room as I have been doing so for over 19 years! Where do they place me?? Facing the highway where the noise is unbeleivable and not facing the court side where do they place me? Facing the high way!! I was there for three nights and never got any sleep!

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Nadia T I am sorry to read that you were not satisfied with your stay or the service of our team. I accept your feedback and will discuss it with our team to ensure we continue to reach our goal of exceeding our guest expectations. I am confident in saying that my team is very competent in taking care of our guests and making decisions. The beautiful city of Brantford is home to wonderful, caring people. Our front desk team is trained and experienced in dealing with challenges, and had they known you were not satisfied with your room, they would have been pleased to move you. So that you don't have to dread any future stays, may I suggest you email your specific requests to us in advance. I see that you have stayed in our Gretzky Wing in the past, perhaps the upgrade to the quiet zone would ensure your satisfaction. If you would like to discuss your comments further, please don't hesitate to contact me. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Didn't realize that I shouldn't have booked this hotel"

1
16/02/2016

OK. the hotel served its purpose. I needed to stay for work in Brantford. But if I didn't have other hotels to compare to this review might be better. But there were a lot of little issues, ok bigger issues that will cause me to never stay there again. (Though I may since it seems to be the only hotel in town.) Some issues. Door handle, turn up then down to make the door work. The room didn't get cleaned one day, then the next day the maid left one of those cards "how are we doing, we give excellent care" index cards. The shower, never could stay on one temperature. The lighting was so dim in the bathroom when you showered you were in the dark. The sink never drained. The toiletries smelled bad and didn't lather (that may be the problem of the water). The towels were so hard that they never dried my body completely. Who puts a step up to the heater, so in the middle of the night when you go to change the temperature of the room , you trip and fall onto the heater. Lets put it to you this way, the best part of the room? the 2 port USB phone charger by the bed. Best thing I have ever seen in any room. But that is it. So you see these are some of my issues. Maybe I'm nitpicky, but I had just recently stayed at a Holiday Inn and it was like night and day.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear JoeyMit Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. Once again, we appreciate your comments on your recent four night stay. As per our previous response we are looking to your issues listed. If we are made aware of any issues during your stay, we are happy to take care of them immediately. I am sorry that the traditional guest room that you stayed in did not meet your expectations. I welcome you to try our hotel in the future, perhaps one of our suites will better suit your needs and expectations? We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Manager Joanne treats her staff very badly. Most demeaning woman to work for"

5
16/02/2016

Staff was great. Except for that woman general manager Joanne. I've noticed how horrible she was with her staff. Demeaning. Stands there and constantly watches them only to put them down with negative comments.

"Disgusting "

1
06/02/2016

This is my second and last time staying at this hotel. We stayed at this place as we were visiting family and wanted to let the kids have a good time swimming. We live in Toronto so it's definitely not a stay because of a long distance drive. Our room almost came to 200 dollars. (should of stayed at great wolf Lodge for around the same price a night) we checked in and the room was as okay. Minus the dead flies on the window frame. We went to swim and to be honest although super gross I noticed feces in the small kiddie pool and on the pool deck. I reluctantly turned a blind eye and decided to let the kids swim in the big pool,as this was the purpose of our trip. At this time it was all clear. Swam for maybe five minutes and noticed feces in the pool on the steps of the big pool . I gathered my kids and quickly left and went to express my concern to front desk staff. As I was telling staff what happened, a young man asked where the pool was. I told him there was feces in it and was SHOCKED when front desk staff told him where the pool was. News flash Best Western when someone defecates in a pool you need to clear the pool and shock it to prevent illness to your guests. I also found out you open your pool to non hotel guests, and anyone can buy a monthly membership. I've never heard of this before. People walking on the deck with dirty boots etc, some major health and safety violations going on here. One positive.. The Kirby Resturant had good food. Wish I went home after our family visit. I'd be 200 richer and a lot happier.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear sugarplum99, Thank you for choosing to stay at the BEST WESTERN PLUS Brant Park Inn with your family. We sincerely apologize that you found this problem in our pool. It is unfortunate that these types of accidents occur on rare occasions and are beyond our control. We inspect our pool regularly every 2 hours and it was inspected shortly before you reported this condition. Our staff and management are trained in procedures to properly deal with this. The pool was closed immediately, cleaned and treated. We did everything in accordance to protocol to protect our guests comfort and safety. We do have a beautiful pool facility and take proactive care to ensure it is clean and safe. I am sorry that our apology, fast action of our team and gesture of goodwill was not enough to put your mind at ease. I am pleased to know that you enjoyed the food at Kirby's Bar and Buffet and I truly hope that you will give us another opportunity to welcome you and your children the next time you are in the area. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Excellent All Around"

5
02/02/2016

We can't say enough about this hotel, it's staff & service. We original stayed there because it was very close to our daughter's swim meet at the Wayne Gretzky Sports Centre (5-10 mins away) plus it has a 'family suite' with a master BR, living room & separate BR for our daughter & teammate (really reasonable). While we stay at a lot of hotels for swim meets, we were really impressed by the staff & service.. Due to problems I had with a medical condition they allowed my family to check in a bit earlier & even check out a little later without charging us extra (which has happen before at other hotels). The restaurant was great, free breakfast, the kids loved the pool & playground & of course having their own room with a TV. We have some more swim meets in Brantford this year & will be staying there again as well as recommending it to the other families. I have no problems recommending this hotel to any teams & families going to Brantford.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Dwayners13 Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn and providing your feedback on your wonderful experience! I am pleased to know that our team exceeded your family's expectations and were able to accommodate you in a time of need. We truly care! It is nice to know that you enjoyed one of our two bedroom Family Suites, our restaurant, free continental breakfast and the indoor swimming pool! We truly appreciate your positive comments and I look forward to sharing them with our team. Thank you for recommending our hotel to teams and families! We look forward to your return visit! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Nice and service minded...."

4
31/01/2016

I stayed here for business purposes for a week and the room was very nice and clean and the staff was super friendly and helpful. The free continental breakfast is ok and for +5$ it turns into great :) The A/C is very noisy every time it starts during the night.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear DocNotes Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn during your business trip to Brantford. I am pleased to know that you enjoyed your nice, clean room, the complimentary continental breakfast and the service of our super friendly, helpful staff. We look forward to welcoming you back in the future! Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"Hockey Tourney"

3
19/01/2016

This did the job for the tourney, worth the upgrade to Walter Gretzky wing. Free continental breakfast or $5 up charge for full breakfast with eggs anyway which was very reasonable. Its very convenient having a full restaurant in the hotel and the rates far with friendly staff.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear nd2travelmore Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn during your hockey tournament. I hope your team did well in the tournament! I am pleased to know that you enjoyed your room in the Walter Gretzky Wing, our full service restaurant and friendly staff. We look forward to welcoming you back! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Tremendous service!"

5
05/01/2016

We had a birthday celebration for our grandson with over 40 people in attendance.The brunch buffet was plentiful and varied and a reasonable price.We were in a private banquet room and had only one attendant to look after all of us.I can tell you that was more than enough when you have someone like Summer.She took care of everything the entire 4 hours we were there.Pleasant,happy and smiling and genuinely concerned that everyone enjoyed themselves.She made it seem effortless,and was the main reason we are writing this review.Thankyou!

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear manumanGuelph Thank you for choosing Kirby's Bar and Buffet at the BEST WESTERN PLUS Brant Park Inn to host your grandson's birthday celebration and sharing your experience on Tripadvisor. Your beautiful comments regarding Summer's service are warmly accepted. I know she will be happy to know how pleased you were with her service. We look forward to welcoming you back in the future! Warmest regards, Joanne Brooks-Calhau, Assistant General Manager

"9 out of 10"

4
04/01/2016

We stayed here for a wedding and everything was almost perfect. The rooms we booked were fantastic and large, clean and reasonably priced, the customer service, both at reception and especially at the dinner were way above average! Most events like this, you would rarely see a supervisor or manager on the floor, but we did throughout the night. Even late in the evening, someone had spilled wine and 2 servers noticed the stain at the empty table and while the people were up dancing, they carefully moved everyone's belongings, table decorations, candles etc and put down a fresh table cloth, and put everything back as they found it...I was very impressed with this. Even the next morning our breakfast server asked if we had slept well and had enjoyed our stay. The reason it wasn't a 10-10 is because of 2 reasons. The food at the wedding could have been better. The Chicken was cooked to perfection, hot, juicy and very moist, however the skin was soft and too moist like under cooked bacon...not edible. Not sure what the sauce was, but it's consistency didn't look appetizing including the way it was spread onto the chicken. Also, the vegetables were properly cooked, which is good, but I had a few pieces of zucchini that still had not been trimmed at their ends...small things, but something for your Chef to work on to improve. The main issue that was our biggest "take away" was from when we went to the Brunch (almost $18 per person), the morning after the wedding, my family and I had sat down and right away the servers came around offering coffee to everyone, only to find out LATER it was NOT included and was an additional $2+ per person. I was stunned. I have been in the Hospitality business for 35 years both as an Executive Chef and GM of large food operations, and felt this was such a petty thing to do. Perception is so important and everyone's perception was that we were being "ripped off" in a way. Too bad it was our last interaction with the hotel before we left. Everything had been so good up to that point, especially the customer service, and we left with a bad taste in our mouths. I think this is something the hotel needs to review. My suggestion would be to include the coffee, even if you have to raise the price slightly. In closing, I would highly recommend this hotel and I would definitely stay here again.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Cambams Thank you for your detailed review of your experience at BEST WESTERN PLUS Brant Park Inn. I am pleased to know that you enjoyed most of your stay and am thankful for your fair feedback on ways to improve. We appreciate that you will highly recommend our hotel and look forward to welcoming you back in the future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Not impressed"

2
01/12/2015

My daughter and family accompanied me for an overnight stay at Best Western Plus in Brantford, Ontario. We took the Family Suite. There were not enough towels for all of us, neither were there enough wash cloths. The kids' room was not properly cleaned. The toilet needed plunging and the shower curtain had burnt holes in it. There were items of garbage left from the previous occupants (eg. a hair clip on the floor).

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear DWTandJMRT Thank you for choosing BEST WESTERN PLUS for your accommodation needs. I am sorry to hear that you were not impressed with your stay and apologize for your dissatisfaction. I can assure you that the items you have listed are not our normal standard. We would have been happy to send up extra towels and facecloths, if requested. I hope that you will give us the opportunity to show you the high standard of cleanliness and service we are known for. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Nice, average place."

3
26/11/2015

This is a BUSY hotel. Oh my ! Check-in had a group of 12 people ahead of us with only two people at the desk, so took over 15 minutes just to get in front of a person. Guess they can't control when people show up, so can't fault them for that, but be aware this hotel has A LOT of halls with MANY events and it's BUSY. Not the most quiet place, so if you want quiet, make sure to request a room in the Gretzky Wing, which is a key only accessible wing and dead quiet. Large rooms, very comfortable. A bit dated, but clean. Nothing over the top to report here, but nothing negative either. I guess average is the right word. Continental breakfast is included, and for a few $ more, you can get more options such as made to order omelets and warm food. Nice to have the option.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Stephan S Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. We appreciate your review and feedback. We look forward to welcoming you back in the future. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Nice hotel for the price"

4
17/11/2015

This is a nice 3 star hotel. Rooms are clean and fairly large. Well maintained. Bathroom extremely small. Quality/price is very good. Excellent work out room. Very friendly staff. Corridors are old looking.

"Always my go-to"

4
16/11/2015

Whenever I need to book a conference room and need a meal to go with it, I book here. The food has really improved and impressed. They always accommodate and adapt if the usual room is unavailable or the group size doesn't fit in that room

"Recommend Best Western"

5
16/11/2015

We stay in a lot of hotels for business and the Best Western in Brantford ranks up there with the best of them. Conveniently located 1/2 way between Niagara Falls & Detroit. The rooms are clean, the staff super friendly and the pricing fair. The complimentary breakfast buffet is way above average with an option for custom gourmet breakfast order for $5. Great cable TV package, swimming pool and gym. What more does a traveler need?

"40th Birthday :)"

5
14/11/2015

Great hotel, staff are super friendly and helpful. Right off the 403. Rented a jacuzzi fireplace room, spacious, clean, warm place. Robes were a nice touch! Slept great! Breakfast was hot and delicious. Worth the $5 upgrade. Went Al Dente for an amazing dinner.

"11 13 2015"

5
13/11/2015

Great staff that go beyond to help customers have a great stay. The porters helped me with boxes for a convention set up and whatever I needed they we're there. The restaurant is good and lounge / bar is nice to relax.

"Really Nice Facility"

5
11/11/2015

This Best Western was much nicer than the Hiltons we often visit. It was clean and modern. The employees were friendly and helpful. The restaurant was a pleasant surprise. Our dinner was good. Our waitress even offered to prepare a cocktail she had never heard of before. Our breakfast waitress was friendly and most accommodating.

"stayed for wedding"

4
09/11/2015

Stayed for one night fr wedding this hotel us very nice and staff excellent . The breakfast however was not good.We were given a complimentary breakfast with our stay but could upgrade paying 5.00. Still could not have bacon certain items extra cost from menu.The potato hash brown were raw inside.Upon checking addressed this but nothing was done to the bill.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Shelly R Thank you for choosing to stay at BEST WESTERN PLUS Brant Park Inn. I am pleased to know that you enjoyed our hotel and excellent staff. We appreciate your feedback on our complimentary deluxe continental breakfast. We do rotate our protein selections, but always offer omelettes and eggs made to order daily with the upgrade. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"What you'd expect"

3
04/11/2015

I've stayed here on business many times, if you're going to stay here pay the extra money for the Gretzky wing, those rooms are much better. The staff is friendly, they have all the right things for facilities but somehow it all feels middle of the road. If Brantford gets some real hotels at some point I'd change, as it stands now it is here or the Hampton

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear camillu Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. We truly appreciate your business and hope that you will continue to stay with people who care. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"1 star hotel, dont waste your money"

1
31/10/2015

I stayed at this hotel for one week and it was a nightmare. The hotel needs a major overhaul and its old and smells of cigarette smoke. I was in two different rooms and I was not happy but had no choice but to stay because my company had their acct with them. Rooms are old, sheets had crumbs on them, rooms smelt of smoke and stale air, heater was either too hot and no medium setting. Breakfast was a pain to remember to hand out pink slips supplied by the front desk, for coffee and toast and canned fruit. The hot breakfast which is standard in other hotels was $5.00 and that the eggs and french toast was dry and just awful. Dinner was too expensive to eat there and the buffet was a joke. I felt bad that my company had to pay for this hotel but I guess they were unable to get into the other hotel. We had about 10 to 20 rooms booked each week. Hockey kids were loud and noisy and security doors were never locked. Just a awful hotel and I am surprised that the BEST WESTERN still has this hotel operating. I would not go back to that hotel if i was offered the rooms free. The towels were not changed daily even though they were lying on the floor. Just a trashy place and the staff were not friendly at all.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Sincity031 Thank you for your opinion of our hotel, I'm sorry to know you did not enjoy your stay. Our hotel is completely non-smoking which we strongly try to enforce. I'm sorry that the coupons for the complimentary deluxe continental breakfast were not convenient for you. Our restaurant is open to the public therefore the servers need to know who is "in house". I'm also sorry to know that you felt $5.00 was to high for fresh eggs made-to-order and fresh omelettes made-to-order and two proteins, plus all the other items. Hopefully you will chose to return to enjoy the awesome food, friendly outgoing staff, comforts of our guest rooms and the warmth of our hospitality. If you would like to discuss your stay further, please don't hesitate to contact us. Have THE BEST day! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Nice place, no extras"

3
27/10/2015

Stayed there for 4 nights and had one room. I have a bit of a phobia about hotels as we have had some really bad experiences in the past, especially with Best Westerns. The lobby was really nice, very clean and welcoming. Staff is very friendly and accommodating. Our room...in the old wing and in need of updating. We had a room on the ground level very drafty patio doors.Nice really comfortable beds and the place is very clean. The heating situation, well lets say its in need of an update. Its an in wall unit and VERY noisy. I suppose it drowns out the hwy noise though but I also suspect it's why my allergies are acting up...dusty. The bathroom was very clean although very tiny. Definitely not a space for more than 1 person at a time. In fact the" door just misses the toilet seat" kind of tiny. The room has a bar fridge, nice big screen tv, fold out couch (from which we had to take the blanket from just for getting cozy on the couch( to ward off that draft from the patio door).There is also a coffee maker and free wifi. Really wish that there was a microwave in the unit as I spent the majority of my time here while my husband was at his work conference. It would be nice to be able to warm up a coffee( as there was no complimentary coffee available). This brings me to the reason that a microwave would be beneficial. Quite simply , the food here is awful. Borderline non edible. We were given vouchers for a free continental breakfast, and for $5 we could upgrade to the hot breakfast. Food was cold. The eggs had a "crust" on the top, the bacon was all fat and there was 4 pieces and also cold. We never went back and instead went out to eat.Coras for breakfast was far superior and we had dinner out also as we didn't want to waste our money on a place that cant even get eggs right. I had purchased salads for my lunches and it would have been handy to be able to warm up some chicken for my lunch. The pool was nice as was the hot tub and the gym...very basic. Had a few issues with parking as there was also a job fair going on and there were NO parking spots left. I had to park over at the Home Depot for 1 day...poor planning there. I know that we got a reduced rate during this conference, and I have to say, there is no way I would pay the regular rate to stay here. Its clean but in need of some updates and some basic "niceities" even if its a free cup of joe!

BW66036, General Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear ColleenGuy: Thank you for staying at BEST WESTERN PLUS and thank you for your feedback. We appreciate your positive comments regarding the hotel and the staff and we also apologize for the shortcomings that you experienced. On the matter of breakfast, I apologize that the buffet eggs were not fresh. Our hot breakfast buffet does include freshly prepared eggs and omelets cooked to your preference by our grill chef. I am sorry that you were not able to take advantage of this. We do apologize, not all of our guest rooms offer a microwave however we would have been pleased to provide one to you at no charge at your request. Please know we do offer complimentary coffee in all of our guest rooms, it is also provided complimentary in the early morning in our lobby and offered free with the complimentary deluxe continental breakfast in our restaurant. We have reviewed your comments with our team and discussed corrective action. We appreciate you taking the time to provide your feedback. We hope to have another opportunity to serve you in the near future and provide you with a better experience. Kind regards, Kirby Brown General Manager

"Nice noisy rooms"

3
25/10/2015

Stayed here 7 days and had 3 rooms. The rooms are clean and nicely decorated. And the first floor has sliding doors which are great to get things in and out to the car. There is a good restaurant with a friendly staff and a decent lounge. There are other restaurants just across the highway. Every room has a wall heater/cooler which make a lot of noise and mingles with the noise coming from the hallway. People just talking in the hall sounds as if the door is open. When staying on the front side you can easily here what is going on in the parking lot and when a train goes by. The room at the end of the building was near the indoor pool which you can smell almost all the way up the hall. This room also puts you in ear shot of the highway. Over all a nice room but over priced and very noisy, especially on the weekend when it was full of kids running all over the place.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear echo5miller Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. I am pleased to know you enjoyed our clean, nicely decorated rooms and our friendly staff. Regarding the kids, yes we are a family friendly hotel and Brantford is host to serveral tournaments throughout the year. We do our best to ensure a quiet night for all of our guests. We do appreciate your feedback and look forward to the opportunity to serve you in the future. Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Awesome food"

4
25/10/2015

Very nice room. We had gas fireplace. Nice touch. Had a great meal at Kirby's. Staff was very good. We arrived without a reservation and they were very accommodating giving us several choices. We will return to stay again.

"Best Westerns are #1"

5
12/10/2015

This is one of the top best westerns I have stayed at. The cleanliness and service was top rated. I always say you can't go wrong choosing a Best Western. The bed was really comfortable. We stayed in the Wayne Gretzky Wing which was extremely quiet. I have no complaints whatsoever about this hotel and highly recommend it

"Very Good Family Getaway"

4
07/10/2015

I took my 2 granddaughters to celebrate their 7th birthdays because they enjoy swimming. The rest of my family joined us for the scrumptious dinner buffet and more swimming. I feel safe at this Brantford hotel and the staff were very helpful. Excellent location near the 403.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Valerie Gail A Thank you for choosing the BEST WESTERN PLUS Brant Park Inn for your granddaugher's 7th birthday! I'm pleased to know you enjoyed our swimming pool and scrumptious food! HAPPY BIRTHDAY to the girls! Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Not Plus category"

2
06/10/2015

The front desk staff was friendlly and offered quick service. The room standards are below average. The carpet and wall paper were poorly installed. Bathroom tub had mold and rust. Door did not shut well.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear nicoledB8831YX Thank you for your feedback on your recent stay. I am sorry to know you didn't enjoy your room. I understand our General Manager spoke with you during your visit. We have now renovated many of our suites and traditional rooms and continue with renovations to make sure we meet and exceed the PLUS standards of Best Western. We look forward to your return visit. Yours in hospitality, Joanne Brooks-Calhau, Assistant General Manager

"Pleasantly Surprised!"

5
04/10/2015

Best Western Plus in Brantford is a simple and affordable, but very well appointed hotel with all the amenities I needed. The staff were pleasant and the rooms comfortable and very clean. I would highly recommend.

"Very good"

4
29/09/2015

Stayed weekend from 25 - 28 September. Had king jacuzzi suite that was well appointed. Very large with the best jacuzzi tub we've had anywhere. Breakfast was great. Recommend it to anyone traveling into the area.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear sfm52 Thank you for staying with BEST WESTERN PLUS Brant Park Inn. I am pleased to know you enjoyed one of our beautiful whirlpool suites and the great breakfast at Kirby's Bar and Buffet. We look forward to your return visit. Please continue to let us know how we are doing! Warm regards, Joanne Brooks-Calhau, Assistant General Manager

"Bring your ear plugs"

3
29/09/2015

I likely would have slept okay if not for the persistent opening and closing of the access door outside my room. I was also pretty surprised actually how many people need ice so late at night and so early in the morning. I checked it out in the morning to make sure the machine wasn't hooked up to a loud speaker, but it wasn't. It's just strategically placed to ensure maximum effect to room 181. The staff were great, and the hotel itself is actually quite nice. I however, left tired and disappointed.

BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review
Dear Don N Thank you for choosing to stay at BEST WESTERN PLUS Brant Park Inn. I am sorry to know that you did not get the peaceful sleep that you deserve. May I suggest for future stays that you request to be away from an ice machine? We would have been pleased change your room or to offer you complimentary ear plugs to help with your sleep. Again I apologize that you didn't get a peaceful sleep. We look forward to your return visit. Please continue to let us know how we are doing. Yours in hospitality, Joanne Brooks-Calhau

"Brantford Best Western"

3
28/09/2015

Great place to stay, close to the highway. Restaurant was good and the bar/lounge was excellent, service was amazing. Rooms were very clean. Decorating and carpets are dated but that is not as important as having clean rooms. Everything was clean and our room had a bar fridge for our use as well.