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Best Western Plus Hotel Sands, Vancouver

4.0/5  - basé sur 1602 notations.
1755 Davie Street, V6G 1W5, Vancouver, Canada - See map

Guests looking for the best in quality and service at hotels in downtown Vancouver don't need to look any further. Our Vancouver hotel is well-known for friendly customer service and well-appointed rooms. We're close to a variety of must-see attractions. The top destinations are a short walk away, so guests can quickly get to know the local neighborhood. The best accommodations in Vancouver come with a competitive price and plenty of perks. There are over 200 restaurants within walking distance, and our helpful staff is happy to provide recommendations. Enjoy all that downtown Vancouver has to offer, from museums and galleries to boutiques and cafes. Guests that are looking for discovery and wonder during their stay can visit the nearby Vancouver Aquarium, Science World and Maritime Museum. Guests at this Vancouver hotel will also delight in the charming natural surroundings, such as Stanley Park, English Bay, English Bay Beach, and Grouse Mountain. Looking for some retail therapy? Granville Island, Robson Street and Pacific Center are all a short distance from this Vancouver hotel. Those on business are ensured that they can make the most of their trip, because the financial district, Saint Paul's Hospital and the Vancouver Convention Centre are all close by. You can also do business at the Best Western Plus Sands in one of our meeting rooms. Travel with ease while staying at this Vancouver hotel. Vancouver International Airport is just 15 kilometers away. Enjoy well-appointed rooms complete with quality amenities and bedding. The warm, welcoming staff of our Vancouver hotel is happy to help guests plan a day filled with sightseeing and discovering the best local shopping and dining. Book your upcoming stay at Best Western Plus Sands today! Enjoy your stay.

Best Western Plus

Hotel Sands

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1607 guest reviews
NOTE ISSUED
Excellent
500
Very Good
725
Average
254
Poor
91
Terrible
37
REFER TO NOTICE
Business Business
125
Couples Couples
701
Family Family
397
Friends getaway Friends getaway
181
Solo travel Solo travel
126
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"great location, poor hotel"

3
17/07/2018

we are reward platinum members and normally enjoy Best Westerns, however this hotel was a quality mush less than we normally expect from a hotel. Lets start with the pro's.... the location was great. Only 2 blocks from sunset beach, the hop on hop off trolley and extremely close to several bars and restaurants. The restaurant onsite was very good and the service there was good. Con's.... the cost for the hotel is very high for the quality, I have no idea how this is a PLUS! The lobby is really small and gets congested with only 4-6 people. Our room was on a "priority" floor which I have no idea what that means because the view was to be mountain and what we saw was a run down building and a new building under construction. The room was small but clean, the air conditioning was a window unit that during the day did not cool off the room, you had to keep the curtains closed to keep it a little cool. The biggest issue I had was every time we left our room, even with do not disturb on the door the lady in the hall would yell "are you leaving for the day?" they also left carts, laundry and cleaning needs in the hall it was like a maze. I would not stay here again because of the cost for what you actually got. Best Westerns in Canada are very disappointing.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the hotel. I am glad you enjoyed your stay with us and found the location and restaurants to be very good. I do apologize you were unhappy with the backside view of the hotel and our cleaning lady who was overly boisterous. We are in the process of doing planning the next stages of room renovations followed by the lobby. We look forward to you giving us a second chance to exceed your expectations.

"Awful. Needs to be updated."

1
17/07/2018

Bathroom was awful. Tub was moldy and grimy. Toilet ran all day and night. Ceiling above tub was disgusting. Water temp was scalding one second and freezing the next. AC barely worked. Pull out bed was broken and corner of mattress fell though every time someone climbed into bed. Unless the location is the only care you have, go elsewhere.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I apologize that there was a water issue. We do agree the bathrooms are in need of renovations and we will be working on them in the fall. I do apologize that you felt the bathrooms were unclean. I can assure you that the age themselves causes the look of them being unclean but we put the utmost care in to keeping them clean. We look forward to you giving us a second chance once the bathroom renovations are complete.

"Great service and rooms but very noisy!"

3
13/07/2018

This hotel has with its Dark Brown interior an old fashioned look but rooms are actually wellequipped, clean and with comfortable beds. The staff is very friendly and you Can buy a good breakfast in the sportspub next Door. However the trafic noise from the Street - in spite Living on the 4th floor - was heavy...the Windows really needs to be shifted to more modern/isolated ones. A pity as the location is otherwise nice close to the sea and Stanley park!

"Great location !"

5
10/07/2018

Juan - who is the front door greeter/concierge could not do enough for us, whether it was directions or restaurant suggestion. Bayside restaurant in the hotel serves a great and inexpensive breakfast.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with our service to be exceptional including Juan! We look forward to seeing you again on your next trip to Vancouver so we can give you the same great service.

"Very pleasant stay!"

4
09/07/2018

We had a wonderful experience staying at the Best Western Plus Sands hostel in Vancouver, BC! All of the staff was very efficient, pleasant and helpful! We liked that the hotel was very close to the beach, Stanley Park, and in the middle of a nice town with great shops, restaurants, and people! We would strongly consider it for our next trip to Vancouver, and highly recommend it! SKimura from Hawaii

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the Best Western Plus Sands. I am glad you enjoyed all of our staff and enjoyed the hotel staff as well. We look forward to seeing you on your next trip to Vancouver and Thank You for recommending us.

"Great Location for a day in Vancouver"

5
08/07/2018

Clean Hotel with a great location. Directly across the street was a bike rental place, and Stanley Park was a block away. Perfect for a day of exploration. Many restaurants near by, and only a short taxi ride in the afternoon to the cruise terminal. Rooms were updated, spacious and clean. It is an old downtown hotel, so elevators were slow, but everything else was good. Service by the staff was great. Everyone was friendly and willing to help.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with us and found the hotel staff to be very friendly and helpful. I will pass along your compliments to the Front Desk. We look forward to seeing you on your next trip to Vancouver.

"Location, location"

3
06/07/2018

Great location by English Bay, Stanley Park, the many reasonably priced, good restaurants along Denman and Robson Streets and a good bike shop across the street. Good staff. Our room was recently renovated with new furnishings and windows. Still hard to overcome a small bathroom, small lobby-common areas, a semi-functional card reader in the elevator (we ended up always taking the stairs) and the constraints of an older building, e.g. through the wall A/C units. Probably more of a 3+.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and found the room renovations to be very nice. We are in the process of getting the plans drawn to renovate the hotel bathrooms. We look forward to seeing you on your next trip to Vancouver.

"Passing through Vancouver"

3
05/07/2018

The Sands was an okay sort of place. We had booked it not knowing much about the city but that we wanted to stay with the BW group. The staff were efficient and friendly and the room was okay. we were actually passing through and did not have much time to explore the local area. Stanley Park is nearby but we did not have time to visit. We used the restaurant attached to the hotel for an evening meal. The service was good and the food was okay. It was Taco Tuesday and when you have just come off a flight from the UK it did the job. The room was comfortable enough with four of us travelling together and we really had no complaints although it was not the best place that we stayed at. The only problem was getting a cab into the city the following morning. This took the best part of forty five minutes and it seems that Davie Street is not that popular a place with local cabbies at eleven in the morning.

"great location"

4
05/07/2018

Clean, quiet, great central location in a safe neighborhood. Value for your dollars. Be sure to check availability ahead of time as it is a busy establishment. Lots of shopping and nearby attractions, park your car once and walk, bike or water taxi to sightsee and shop. Gas town, great bars, and restaurants are only a couple blocks away.

"City stopover"

5
03/07/2018

Hotel one block back from English Bay. We had a great room 514 with a balcony from which we could see the bay and watch the comings and goings in the street below. The bathroom is rather small but perfectly adequate, but the bed is exceptionally comfortable. There is quite a lot of traffic noise but it quietens down at night. There is a coffee maker, microwave and fridge in the room. The hotel has car parking @ $17.50 a day. We would certainly stay here again.

"Great location but expensive."

4
03/07/2018

Average three star hotel. Great location to Stanley Park and the ocean. Rooms are clean but small. Lots of good restaurants nearby. Parking is available. Compared to the size of the rooms, they are expensive.

"Nice friendly hotel"

4
21/06/2018

Staff were very polite, nice clean spacious rooms with fridge, microwave and coffee machine. Very near the English Bay Area, Beach, shops and many restaurants. We are breakfast once and evening meal twice in the hotel, we'll priced and enjoyed by all the family.

"Hotel with a good location near English Bay downtown Vancouver."

3
20/06/2018

The hotel is a little dated with windows which are single panel, so you get some street noise at night. The rooms are of good size and clean. They have specials daily in the restaurant, but only to be consumed in the restaurant. Coffee and tea is available in the room. You can get hot water from the restaurant.The prices vary depending of the day of the week; it is better to contact the hotel directly for reservations. Check out could be very slow with staff in training who for us make many mistakes. They offer Best Rewards Membership, but we have not received any card yet. They provide cover/open parking and accept pets, both for a fee.

"Great location, OK hotel"

3
19/06/2018

We have been staying in this hotel for many-many years (probably more than 15). This is not the cheapest hotel for what it offers but you cannot find a better location – next to English Bay, Stanley Park and great restaurants on Denman Street. When we were checking in this time, we got no recognition for our BW Platinum Member status and no extra points were offered. When we got to our room, it was looking at the parking lot at the back of the hotel. When my husband called the front desk and asked for an upgrade to a view or to partial view room, and mentioned again our BW elite status and the fact that we have been very long-time loyal customers, front desk told him that there were no other rooms for our two night stay. She seemed to be completely unaware of BW membership upgrades or at least she did not mention it. Our room was spacious and generally clean. However, bathroom tile grout had visible mildew. They have paid parking but it is very tight and challenging to use. It is also getting more and more expensive every time we stay there. This time it was $17.49 per night.

"Great location!"

4
19/06/2018

Great location, close to restaurants, bike rentals, beach and Stanley Park. Excellent customer service as well! Room was great and the restaurant had good food also. There is easy public transit access as well.

"Nice surprise"

4
18/06/2018

Excellent check in process, delightful large very clean room and bay window with a peak view of the bay. Easy walk to the beach and very decent eatery on first level but what made it special for my daughter and I were the font desk folks and servers in the restaurant. All were very happy to see that we were taken care of and we will book this again.

"Dated room in need of major renovation"

2
12/06/2018

The only good thing about the hotel was the location and friendly front desk staff. We were given a suite and told it was the best in the hotel. It stunk like mould and had a sunroom that had broken windows that were all steamed up. The kitchen had no oven, only a broken dirty cooktop. The bathroom had mould in the shower stall and no ventilation. Great location close to the beach. Lobby was renovated and the staff were friendly.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the property. I am glad you enjoyed your stay with us and found the location to be great and close tot he beach. I do apologize that the Solarium had fog in between the glass. We are finishing the renovations in the next few years. We look forward to seeing you on your next trip to Vancouver with our fully renovated rooms.

"Best Concierges in Canada"

5
11/06/2018

My sisters and I stayed for 11 days and could not have asked for a better place to stay. Nothing was too much trouble for anyone who works there. But Vincent and Juan are the best there is, they went out of their way to help and always went above and beyond. Rooms are being updated and for a hotel that allows pets, we never heard any. Well done, this place was fantastic. We thoroughly enjoyed our stay.

"touring with my Italian visitors"

4
03/06/2018

the room was clean, quiet, and the food in the pub was also good, but a breakfast special wasn't posted in the pub, but in the elevator so missed out on a much cheaper price. Exceptional service at the desk by a trainee, a young lady named Dauphine, she worked through my requests for public transportation, other hotel guests waiting and phone calls without any sign of panic.... and with a smile...well done. This hotel is very close to Kit.'s beach, Granville island from the beach in a small tourist boat, downtown and a short easy drive to Stanley park

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with us while you were touring your Italian visitors. I do apologize you missed the discounted price for breakfast but I am happy Daphne was very pleasant and helped make your stay more pleasant. We look forward to seeing you on your next trip to Vancouver.

"Great location, very noisy!!!"

3
03/06/2018

We have just returned from this hotel as a family of 4. We had a 2 part stay here within 1 week. We found it very expensive and even though it's location is “Amazing” it has limited views. its very outdated construction , means single metal glazing , “jumbo jet “noise air con and a very poor bathroom. We found the staff very friendly. For a large hotel brand, this is a poorly maintained and outdated example at a very high price. However still enjoyed our stay .??

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and found the hotels location to be amazing. I do apologize you were unhappy with the rate we charged for the room. We are in the middle of renovations and have halted for the Summer season. We look forward to you giving us another chance on your next trip to Vancouver. Our rates do change with availability and do to the time of the year.

"Very Poor Service & Rude Staff"

1
02/06/2018

We checked in on 31st May 2018 and from that point onwards we started to face difficulties, we were clubbed to a group which we dint belonged to, inspite of 5 rooms booked well in advanced all were given on different floors and different sizes. Restaurant manager Heidi was very rude with us, we were wrongly billed for the breakfast which was included in package. No courtesy shown by staff, Showed their height of rudeness. Not at all recommended.

"Worst service"

1
02/06/2018

We had 5 rooms in this hotel (304,306,219,419,119) and 3 days of stay and the service which we got was terrible. Over here the staff is very rude they dont know how to talk to other guest. We had breakfast included in our package they said we had pay for it irrespective that it was already included and the previous day we were served and again rudely One of the manager name ‘HEIDI' she was so rude and didn't bother to hear that our package included breakfast she even started yelling at our and then also we were polite. I have stayed in many hotels but no one provides such terrible service. I hope everyone refers this review before booking. Thank you

"Terrible hospitality!"

1
02/06/2018

Worst service of the hotel, The restaurant manager Heidi doesn't know how to speak with the guests of the hotel! Worst experience and would never never recommend to stay with this hotel! Not a good place to stay!

"Family trip"

4
31/05/2018

over night stay on way to board cruise ship.Room nice, bed very comfortable. On check out was surprised at the additional charges added to room rate. This info should be noted in advance to avoid surprises. Staff very friendly and efficient.

"excellent service and location"

5
30/05/2018

I found this hotel to be well situated and the staff very helpful. The room was very comfortable and the entire place clean and inviting. Thank you for making my brief stay so pleasant. I would recommend this location easily.

"Good hotel by the bay."

4
29/05/2018

Our last stop was at Best western plus sand hotel. Mr thirodkar madhu and i shared the room. The hotel was quite full. The staff was very cooperative and helpful. They had fixed timing for breakfast reservations. Just outside the hotel was a beach place and lots of eatery places. The room was ok a bit small compared to other hotels we stayed with amenities like t.v.Tea/coffee maker,wifi .etc.we had a nice breakfast that included cornflakes,apple/orange juice,freshly cut fruits of mashmelon,watermelon,oranges etc. We stayed at this place for 2 nightsfor its right at a city centre in vancouver. Along with shampoo,body lotion ,conditioner we were also provided shower caps. Because of too much crowd we enjoyed this hotel less or more.

"Time for some renovations"

3
23/05/2018

Although this hotel still offers everything one needs, it could sure use some renovations. The bathroom and fixtures, windows, carpets and walls do need an update. For the standard it offers, the price is too high. Reception and housekeeping staff is very friendly.

"Great location and service"

5
23/05/2018

We loved walking around Stanley Park and along the beach. Too much to see and do in one day. We're lokiing forward to coming back. Lots of good restaurants within walking distance. We stayed here the night before our cruise left and loved it.

"Great location, friendly, helpful staff"

5
22/05/2018

We enjoyed our stay at this hotel, the location is excellent and the staff are very friendly and helpful. The restaurant had a nice menu that was very reasonably priced. We were on a lower floor and at times could hear the traffic, would suggest booking an upper floor.

"Close to Stanley Park"

4
21/05/2018

This hotel is a great stop to visit Stanley Park and see the local fair. It rests in an area that called "Davie Village (also known as Davie District or simply Davie Street) is a neighbourhood in the West End of Vancouver, British Columbia, Canada. It is the home of the city's gay subculture, and, as such, is often considered a gay village or "gaybourhood"." We didn't care either way but some travelers mentioned this to us so I am sharing this with you. It is a great place to see and close (within walking distance) to several restaurants. Hotel was clean and the staff was great!

"Very satisfied"

4
20/05/2018

This hotel has a great location. Rooms are clean and comfortable. Staff is very helpful. There is a reasonable charge for parking. Loads of restaurants nearby.Steps from the English Bay beach.I would stay here again.

"Fantastic Place to Stay "

5
13/05/2018

Stayed a few nights during marathon. Staff was very friendly and knowledgeable. Room was a nice size and clean and comfortable. Parking is extra. Breakfast could be purchased in hotel restaurant. Lots of other food choices nearby. Less than a block from beautiful English Bay. Definitely recommend staying here.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with us and found the staff to be friendly and knowledgeable. Thank You as well for recommending our hotel. The location is amazing and we look forward to seeing yo on your next trip to Vancouver.

"convienient location"

5
03/05/2018

Stayed overnight after a cruise that landed in Vancouver harbour, The hotel is a short cab ride away and convenient to tour around downtown Vancouver, Short walk to English bay and Stanley park. Lots of restaurants nearby. An older building but rooms were clean and the staff was very helpful and courteous. I requested an early check-in and they were able to accommodate us. Definitely will return to this hotel in the future.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best western Plus Sands. I am glad you enjoyed your stay with us after your cruise. It is great you were able to explore the area and enjoyed your time. We look forward to seeing you on your next trip to Vancouver.

"Holiday in Vancouver"

3
02/05/2018

We would have appreciated fruit or cereals for breakfast! There was a mouse in the restaurant! We were on holiday for a week! Good location and friendly staff. The menus could have offered a little more!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and found the staff to be very friendly. We do have cereals in house for our banquets and I apologize that it was not offered to you. We also are launching a new breakfast menu with fruit bowls as well. Lastly I do apologize you saw a mouse. We try and be very proactive in this area with strict preventive measures. We look forward to seeing you on your next trip to Vancouver.

"Excellent staff"

4
01/05/2018

All of the staff in the motel are excellent and freindly including the front counter, managers, restaurant servers and the excellent cleaning staff, who were not just efficient but thoughtful and freindly as well

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with us and found the hotel staff to be friendly throughout the hotel and especially housekeeping. I will pass along your compliments to the staff. We look forward to seeing you on your next trip to Vancouver.

"Nice Location, Friendly Staff, Clean Room"

4
30/04/2018

We had originally tried to book the Georgian Court downtown using my friend's Best Western rewards points but had no success, so this was our second choice. The number of points required to book the room was far fewer than for the GC, but the quality of the room and of the service by the front desk, not to mention the ambience and convenience of the location, were undoubtedly comparable. The hotel is old and the lobby and the rooms are small, but we were perfectly comfortable for our one-night stay. And we were delighted to discover that the Starbucks down the street opens at 5:00 AM so we could get coffee before our early, early departure the next morning. The room was a little noisy in the daytime and the parking a bit pricey but overall, we were well satisfied with the experience.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the property. I am glad you enjoyed your stay with us and found our hotel to be a great second choice. We are in the process of planning the second stage of our renovation that will help address some of the issues. I do apologize about the parking charge but we are very competitive pricing and close to if not the lowest in the area. We look forward to seeing you on your next trip to Vancouver.

"It's the location"

3
26/04/2018

Good geographic location in English Bay area is what makes this little hotel work IMHO Staff were pleasant. As stated in my review several years ago.I must note again,it's a noisy location. Thin pane windows,on Davie street an active bus stop is there on the back side of the hotel lots of construction. My room on the 5th floor the carpet was very dirty,not my favorite thing in a hotel Not much effort put into room upgrades, I can see some work has been done Bathroom was clean Older furniture and couches just doesn't seem clean The value is offered in the reasonable price for a downtown hotel

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and found the property to be reasonably priced. It is great to hear you liked the renovations. We are in the process of sourcing out new carpet and new furniture for the room as the renovations continue. I do apologize the location was noisy for you. We look forward to seeing you on your next trip to Vancouver.

"Great location"

4
20/04/2018

Great location and service. I will return on my next visit. It has all ammenities with in walking distance. Rooms are clean and have everything you need. Only thing I did not like was the check in time which was 4 pm....we were on a really long flight and needed to get some rest. We asked at 11am to give us the next available room and it still took a really long time to get one unfortunately. But no complaints as the location made up for it.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with us and found the hotel to have everything to your liking. I do apologize we were unable to get you an early check in. We do our best to accommodate all of our guests requests especially after a long flight. We look forward to seeing you on your next trip to Vancouver.

"Be very careful"

1
18/04/2018

The hotel was great value for money and very friendly, I stayed here for two days unfortunately the stay was ruined. We were caught in a rainstorm and I left my hat out to dry on the side of a chair. When I checked out I forgot to pick up my hat. When I called back the next day to collect it I was told that no hat had been found. Now this means one of two things, housekeeping are very dishonest or very inept and left the hat in the room for the next occupant to take. I am very disappointed with this hotel and shall not be going back. Be very careful of your belongings in the rooms.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the property. I am glad you enjoyed your stay with us and found our hotel to be great value for its location and product we provide. I do apologize your hat was not found. Our Housekeeping staff have worked here for years and we have not encountered incidents of this nature. Please reach out to me at [email protected] and I will take a deeper dive into the matter. I once again apologize that this has ruined your experience with us and put a negative end to your trip.

"Place to Stay at English Bay!"

5
17/04/2018

Hotel in a wonderful location...accessible to all amenities...very friendly and caring staff...It is in a safe community and always lots to see and do in the neighbourhood...I always stay here for my trips to Vancouver!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with us and found the hotel staff to be very caring and friendly. It is great to hear that we are your go to hotel in Vancouver. We look forward to seeing you on your next trip to Vancouver.

"Perfect Location"

4
15/04/2018

Pros Great location, you can see English Bay. English bay is steps away from front entrance. We walked to Granville Island & Stanley Park easily. Tims, Bucks, great pizzeria on the same block of hotel. A London drugs East one block, we bought umbrella and snacks there. The bar staff were very friendly. Front desk staff was great. We got into room early at no charge. Bus stops just outside of hotel. Room was clean. Negs We stayed on first floor could hear bar music at night. Would recommend staying on east side upper floors. Bathroom dated.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the Best Western Plus Sands. I am glad you enjoyed your stay with us and found the location to be great and easy to walk to Stanley Park and Granville Island with a little bit of help from the water taxi. We look forward to seeing you on your next trip to Vancouver.

"Complain even in the middle of the night."

3
14/04/2018

Stayed Feb 2018. The location of this hotel for my sister and I, was ideal. Right at English Beach and the Hop on/off Bus Stop and Stanley Park and restaurants nearby on the water. The room was clean and predictable (window showed the wall of the next building). Beds very comfortable. We complained late in the afternoon about a jack hammer type noise from outside and the Receptionist advised it should cease by about 6pm (was about 7.30) so okay. Unfortunately the room next door appeared to be occupied by a 'working girl'. Mens voices in the corridor. Doors opening and closing. Laughter and other 'obvious' noises. 2-3-4am. Receptionist on checking out, said 'you should have phoned me'. Guess we should have.!!!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for staying with us. I do apologize that the construction next door was obtrusive to your stay. They are not allowed to work past certain times usually 6:00pm with out a noise extension. The situation in your room at night should not have taken place. We have security till 3am during the week and 4am on the weekends to minimize hallway and room noise. We look forward to you coming back and enjoying the area again and all it offers with the beach, Stanley Park and the Aquarium along with the fantastic restaurants.

"Great location"

4
12/04/2018

A typical Best Western in a great neighborhood with lots of ethnic restaurants and fun shops. We had an issue with room coordination because one night was a rewards night and one night was paid for. We ended up having to move rooms which was annoying.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us minus the room changing hassle because of booking your room on points and not having your room available for a stay through. We look forward to seeing you on your next trip to Vancouver.

"simple, comfortable place to stay"

4
11/04/2018

Easily accesible by skytrain and bus from vancouver airport. You can take a taxi from the aiport to the hotel around $35. Very helpful and accomodating staff. Restaurants all over the area and located near english bay. had a nice early morning walk from the hotel.

"vacncouver vacation"

4
10/04/2018

I must start by saying it that they need to fix their elevator as it takes forever . it is a low budget place with easy access to Stanely park and a lot of restaurants near by . service is mediocre as other hotels but very welcoming and eager to guide if you ask them about moving around . parking is available but little expensive . room was comfortable but little noisy as it is adjacent to main road and also like big cities down town you will find homeless people walking and making noise .

"Lost count of how many times we have stayed here"

4
10/04/2018

We absolutely love this area of Vancouver and have visited in all seasons. This time we invited friends to get a room too so we can show them the great pubs, eateries, and beautiful Stanley Park nearby. The difference this time is that there is major construction going on right next door. Where I would have advised not to book on the south side facing Davie street (because of street noise) it may be a better option than having a room on the north side as the noises go on throughout the regular workday. This probably is not a concern on weekends.

"Hotel in great location with super nice staff"

3
07/04/2018

Spent a couple days in April as a family with two adults two teens and our dog at the Best Western Plus Sands. The hotel is in a great location and has a super friendly staff. We had a tiny peekaboo view of the English Bay from our room (310). The room was clean with a microwave and a little fridge. I wouldn't mind staying here again.I would rate this hotel higher if they didn't charge for children over 12. Also note-there's construction nearby which we could hear from our room. Not the hotels fault-but good to know if you're a light sleeper.

"Great hotel"

5
05/04/2018

Hotel is situated conveniently in Vancouver English Bay area and within walking distance to amenities or attractions. Hotel parking is extra and suggest making a reservation for those as spaces are limited. Front desk was very courteous and our room was clean for a family of 4 (2 are young children).

"Right on English Bay!"

5
24/03/2018

You can't go wrong here. The staff is professional, quick and pleasant ... and you're right across the road from the sand on English Bay. There are so many restaurants in the area, you'll not want to leave. And you most certainly don't need a car here!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with us and found the hotel's location to be excellent right across from English Bay. It sounds that you did some exploring of Denman street and Robson street as well and found all the unique restaurants in the area. I will pass along your compliments to the staff. We look forward to seeing you on your next trip to Vancouver.

"Great hotel, great location"

4
20/03/2018

Clean and comfortable rooms, friendly staff, great location. The bar was lively with pretty good food. The room I was in was mostly newly renovated, except it desperately needed a new bathtub. Thankfully the shower head was good!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with us and enjoyed the bar and hotel. I am glad you liked the newly renovated rooms. We look forward to seeing you on your next trip to Vancouver.

"Excellent location!"

4
19/03/2018

The hotel is clean and well presented. It looks a little vintage in places, but is a lovely hotel. We arrived on Saturday night and it was a little rowdy on our floor in the early hours of the morning with people who had clearly been out drinking. This gave us a terrible first impression - but then the rest of the week, it was perfect. So we forgave the Saturday night indiscretion. We had a room on the fourth floor and could see the English Bay clearly from our room, it was a beautiful view - one of my favourite things about the hotel. There was also a Tim Horton's right across the street, which is always a bonus :) Stanley Park is a short walk away - we rented bikes from the shop across the road - really friendly staff and we would recommend using them for your bike rentals. The hotel is conveniently located for buses - you have the no 5 that takes you downtown and the no 6 that takes you down Davie street. If you cross the road and walk up Davie street for around 5 minutes, you can get your tickets from a London Drug Store - its easy enough to get a day pass and then you can ride around all zones all day. The hotel staff were really friendly, could not fault them at all. A lovely bunch of people. I would definitely recommend this hotel and would stay here again.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the Best western Plus Sands hotel. I am glad you enjoyed the hotel minus the noise from Saturday. We do have hotel security on till 4 AM to help alleviate this issue. I am glad you found the staff to be very friendly and helpful. The tips you provided were great. We look forward to seeing you on your next trip to Vancouver.

"Nice, perfect West End location"

4
11/03/2018

The hotel is older, but is quite nice. We had a couple of minor issues with the room we were first assigned, and the staff immediately moved us to another room, even helping me re- pack and move. Thank you for that. Speaking of the staff, I can't think of a more helpful, friendly group. Noise from Davie street can be an issue at night. Get a high room if you are on that side. The wi-fi was very good, but this is low season and the hotel was not very full. The usual security precautions that go with public wi-fi apply especially here, since the network is not secured at all. It was brutally cold by Vancouver standards during our visit and modulating the heat was something of a challenge, but we figured it out. The small space heater in the room helped a lot. We chose the bed and breakfast option and consider it worth the extra cost. The breakfast menu is short, but the four options were good and coffee/tea is included. The location is near the corner of Davie and Denman, and a bus stop is right across the street, as is a Tim Horton's. You can use public transport to get to/from the airport - one bus ride and transfer to the skytrain. Very easy and way cheaper than the taxi. I would only take a taxi if I had tons of luggage to carry. As it is, a carry-on and my computer bag were easy to manage.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the Sands. It is great to hear you found the staff to be very helpful and friendly. I am glad you took advantage of the bed and breakfast, It is a good deal and our breakfast is continually evolving. We look forward to seeing you on your next trip to Vancouver.

"Great value for money "

4
10/03/2018

Though far from nearest train station, it is very close to Stanley park and English bay. Hotel is dated but relatively well maintained. Located in west end Vancouver, it is close to restaurants and fast food places. There's a bus which takes you to downtown Vancouver and take about 10 minutes. If arriving from the airport, take the Canada Line to Yaletown roundhouse station($4.10 one way)and then take a taxi to the hotel ($10)

"Best beds!"

4
06/03/2018

This is the first time I have been to Vancouver in decades, so I was a little overwhelmed by the density, the traffic and all the other things that go with big cities. This is a downtown hotel, so all of those things came into play. If you like big cities the location is great. It is situated 1/2 block from English Bay in an area that is chock a block with restaurants, boutiques and night life. Stanley Park is minutes away. There is a pub in the hotel, although we did not attend. There is a Starbuck's 50 meters from the front door, which we did! I was a little surprised to find that parking cost an extra $17.49 per night, and you'd better leave the Tahoe at home - spaces are tight. There are about 14 spots on the main level under the building, once those fill up you have to go up a level to open air parking which requires you to manouever your luggage down a narrow set of stairs to get to the lobby. Check in was a little confused; I believe the 2 young women who served us were a trainee and a slightly more advanced trainee. Check out was similar - we were supposed to get express check out with a receipt slipped under the door but it didn't happen. The room was pretty standard, very tight bathroom, but there is an extra sink in a counter outside it, although without soap. There was a small fridge and microwave. Wifi was very good and did not require a log in. The windows open, which is nice, even if the view, at least on our side of the hotel, was less than inspiring. The bonus was the bed, which may well have been the most comfortable hotel bed I have ever had the pleasure of sleeping in. Bliss!

"Wonderful Stayaction!"

5
03/03/2018

I have stayed off and on at the Sands by the Sea and Coast Plaza. Now the Coast is closed, I decided to try the Sands again. The renovations in the rooms are really nice. Everything was so clean and the bed linens were immaculate. Pure white and smelling so clean as well. Front desk staff helped me out and the staff in The Park Restaurant were also excellent. What can you say about the location? Sitting on the corner of English Bay, my walks around the area were refreshing and spectacular. I'll be back soon!

"Perfect place to stay in the West End"

5
26/02/2018

We had a very enjoyable 2 night stay at the Sands. We chose this facility to take advantage of its fantastic location, as well as our BCAA discount. Our room was very clean and the beds were extremely comfortable.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed our rooms and mainly the beds. It is great to hear you took advantage of the BCAA discount and the enjoyed English Bay.

"Older very Well located hotel"

3
23/02/2018

The hotel is a bit Warn Down and the facilities are not to Good. But the service is Good and the hotel is very Well located next to Stanley park. Beaware that the Whistler Express and simulationerne shuttle service do not stop at this hotel and you need to transfer to other hotels for this. The hotel is within Walking distance for everything in downtown Vancouver. For a short family stay it was fine.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thanks for the review of The Best Western Plus Sands. I am glad you enjoyed your stay with us and found the hotel to be in a great location of Vancouver and that it is walking distance to everything. We have recently renovated the main part of the room and we are in the process of updating carpets and hallways followed by the washrooms.

"Location, location, location"

4
18/02/2018

Friendly neighborhood feel on the beach, away from the bustling business district, yet you're in action within a 20 min walk up the hill on Davie or Robson street. Plenty of cafes and bars to soak up the casual beach environment. Although not a newer hotel in the city, the staff is great, convenient parking space, and a nice bar/restaurant downstairs. My tip: head next door to the Bayside Lounge for great sunset views.

"Good location and even better service"

5
14/02/2018

We stayed at the BW Plus Sands for three nights. The hotel is older but the rooms we saw were all renovated, clean and very comfortable. Wifi was fast and easy to connect. We also had a bonus side view of the ocean. There were a couple of choices at the hotel for eating. Both served a good choice of craft draft and bottled beer in addition to the traditional selections. The menu was good with a broad selection to choose your favorite dinner. There was a good selection of appetizers in addition to a late evening appetizer menu. The food was nicely prepared and was very good. The best part of the hotel is the exceptional staff. We found that all staff, beginning to check-in, staff in restaurants, cleaning staff, maintenance staff and management worked hard to make your stay an enjoyable one. Service is outstanding! We recommend staying at this location and I know we will stay at the BW Plus Sands again when staying in this part of Vancouver!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You very Much for the fantastic review of The Best Western Plus Sands. I am glad you found the staff to be very friendly and helpful throughout the hotel. We strive to provide exceptional service in each location and I am very pleased that we made you stay memorable.

"Better than expected"

5
12/02/2018

The staff were great..excellent customer service. Room was a bit small but comfortable. My room was on the 4th floor overlooking Davie St. Some noise but the bacony view was worth it. A wide selection of TV Channels...wifi was excellent. Room was spotless...micro and fridge worked perfect. The only down side...the $17.95 per night parking..which finding a space was a challenge. This hotel is veryLGBT friendly. Great people... No safety concerns...would stay again on my own $$.....

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the property. i am glad you enjoyed your stay with us and enjoyed your room amenities and the balcony room. I apologize about the parking charge, We do have a third lot that is usually not full for the next time you stay. We look forward to seeing you on your next trip to Vancouver.

"Excellent First Couple of Nights in Canada"

5
09/02/2018

After touching down in Vancouver after flying from Seoul Korea, my partner and I were tired from the change of time zones and not sleeping much on the flight over. We exited the airport after clearing immigration and caught a taxi to where we would be spending the next 2 nights in Vancouver. After about a 20 minute ride we arrived at the front door of the Best Western Plus Sands. After being greeted by the front counter staff we were checked into our room even though we were early for check-in time and even given some great tips and advice on where to go for meals and sightseeing. After riding up to level 3 and finding our room we put our backpacks on the bed and were then greeted by the rest of our luggage which was brought up by one of the hotel staff. The hotel staff member helped unload our bags into our room and then gave us a run-down of our room and how to use the complimentary coffee machine in each room. The rooms were a great size with comfortable bed, television with decent selection of channels and a decent sized bathroom. The decor of the hotel was a bit dated but in excellent condition and well maintained. Our room was situated on main road side of the hotel so there was a little bit of noise which was to be expected, the location however was great. Only a few minutes walking and we were at English Bay Beach and Inukshuk stone sculpture. The other great thing about staying at Best Western on Davie Street was that the hop on hop off bus stop is just at the end of Davie Street which was very handy for tourists like us. On our last night staying at The Sands we visited the restaurant/bar on the ground floor just off reception which had great deals on food and drinks and even had live karaoke which was entertaining to watch. Overall we had a great time staying at Best Western Plus Sands for our first few night in Vancouver.

"Hockey Game Getaway "

4
07/02/2018

Great hotel with a very friendly staff and nice restaurant called The Park at English Bay in the lobby, the hotel is a little older but has been upgraded with everything but the elevators *one elevator was not working for a couple days* however we were lucky and never had to wait more than a minute, the front desk was very friendly and helpful even when one of the girls was dealing with a migraine. We are currently planning another trip to Vancouver and will definitely stay here again.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the property. I am glad you enjoyed your stay with us and found the hotel staff to be very friendly and helpful! We do apologize about the elevator not working we were waiting for a part for it. We look forward to seeing you again when you come down next.

"Great place to stay!!"

5
06/02/2018

LOVE this hotel!!! This was my second trip to Vancouver, and my second time staying at at this hotel. Great food and great location, everything within walking distance. And the service has been spectacular each time I've gone

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the hotel. It is great to hear you had another Great Stay at The Best Western Plus Sands. We look forward to seeing you in the near future so we can give you another great stay.

"Overall great stay"

5
01/02/2018

Everything was great. I have no complaints. I was able to sleep. I wasn't disrupted. I enjoyed myself at the lounge. The staff was great. The evaluator was a bit bumpy but worked for the most part. It was easy to walk to get food.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and found the hotel to be very accommodating and everything to be close by. We look forward to seeing you on your next trip to Vancouver.

"Excellent location "

4
27/01/2018

I stayed here for 4 nights during my holidays in Vancouver, nice room with comfortable beds and good space to move around. The hotel is well located with restaurants, coffees and small stores around. Nice place to stay in if you're not looking for luxury but a nice place to spend the night while exploring the city.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of our property. I am glad you enjoyed your stay with us and found the hotel to be in a great area of Vancouver! I am glad you enjoyed your stay with us and found it to be a nice way to spend your time in Vancouver.

"Perfect location"

4
22/01/2018

Great location at English Bay and close to Stanley Park. Bus stop right outside the door and a few minutes walk to the Trolley bus stop for hop on hop off tours. The beach is only a few steps away across the road from the hotel and has a great path to walk right into the heart of Vancouver. The hotel itself is a lovely friendly place, staff always on hand to assist. Rooms were great with every facility that you need, our room was right on the main street and although did get quite noisy with the traffic it wasn't disruptive. The restaurant was a lively place, breakfast and dinners we had there were good, a good sports bar too if you want to watch a game. A great hotel choice to explore Vancouver.

"Hotel by the beach with lovely staff, and an interesting vibe"

4
07/01/2018

You can't beat the location of this somewhat quirky hotel, especially considering its price range - walking distance to the beach, a variety of restaurants, and transit. It's an older property, though, with only a smattering of covered parking - so either prepare to make an offering to the Parking Gods for the duration of your stay, or embrace walking in the seasonal drizzles/deluges from your car to the lobby. At the time of my visit, the elevators were...charmingly retro. And this vibe carries through out the property. Yes, they've clearly made an effort to refresh the interiors and the rooms, but there's no missing that older feeling underneath it all. Essentially, this hotel is your eccentric older aunt with coloured hair and stylish horn rimmed glasses, who flirts with college boys a 1/3 of her age, but gets away with it because she's darling. But the unspoken treasure at this hotel has to be the staff, who are especially positive and attentive. I'd like to give a special shout out to Paulette, who works the night desk, and her support staff. I came in very late after a Christmas party, cold and dying for a cup of tea (which, sadly, the hotel doesn't stock in-room). There was a rip-roaring private party going on in the restaurant attached to the lobby, so I asked Paulette if there were any restaurants or cafes open nearby that might serve tea. She immediately called a support staff member (who I believe was her husband), and asked him to brave the party to get me a cup of tea from the restaurant's kitchen. He not only brought me hot tea in a ceramic cup (bliss! No cardboard cup taste!), but a side plate with different types of sugar, and creamers. This simple gesture was deeply appreciated, and a wonderful way to end my night. Many thanks to Paulette, and all of the staff, for helping to make my short stay wonderful.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of our property. I am glad you enjoyed your stay with us and found the hotel to have some serious charm. You are correct Paulette is a gem and I am glad her and Steve were able to help you out with a nice pot of Tea. I will pass along your kind words to her and Steve and we look forward to seeing you on your next trip to Vancouver.

"Hotel by the Bay"

5
03/01/2018

The BW Sands is a comfortable hotel with very nice and accommodating staff especially Juan and Vincent. The receptionists are really taking care of your needs even to provide change for bus fare ( which need exact $2.75). The best location ever. Just by the entrance is the bus stop that brings you to the city. You can see the Bay by the window and Stanley Park is a walk away. The hotel has a nice restaurant with reasonable price. The vicinity is surrounded by different restaurants from Greek, Korean, Japanese , Italian and etc.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of our hotel. I am glad you thoroughly enjoyed The Best Western Plus Sands and The Park Pub. It is great to hear you found all the great variety of restaurants we have down Denman Street. We look forward to seeing you on your next trip to Vancouver.

"Close to the Bay and Stanley Park"

4
03/01/2018

The hotel is on English Bay, in front of Stanley Park. It is very easy to rent a bike and go for a daily ride around the park. The hotel is ok, rooms large enough to fit a family of four. The shower was disappointing though -- couldn't get enough water running. There is a pub next door that has great food and drinks, but be aware that it can get busy and a bit loud. Easy access to downtown Vancouver attractions.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western plus Sands. i am glad you enjoyed your stay with us and I do apologize about the water pressure. We will look into it. I am glad you enjoyed the Park Pub and its Drink and food menu. We look forward to seeing you on your next trip to Vancouver.

"Annual Overnight Stay for Polar Bear Swim"

5
03/01/2018

Location, Location, Location ... and more. We've stayed at this hotel every year for 35 years to participate in the Polar Bear Swim across the street at English Bay. The staff is very supportive and goes above and beyond in getting rooms ready for early check-in and the housekeeping staff is tremendous. Good services throughout the hotel with adjoining restaurant and lounge. Highly recommend - we will be back!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay for another successful polar swim. You must have been happy this year was not as cold as last year. We look forward to seeing you for your 36th annual swim.

"Location & Good Value"

4
02/01/2018

Older building but don't let that stop you from visiting this place. Location, staff friendliness, great breakfast and special drink or food deals each day is worth it. Place has a positive vibe. Rooms have been upgraded with the basics (décor, bed, TV, carpets, furniture etc. although older bathroom facilities. Very clean and functional otherwise.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and like the first phase of our renovations. We look forward to seeing you on your next trip to Vancouver.

"Dog Friendly Hotel in Metro Vancouver BC Canada"

5
31/12/2017

My husband and I were in Vancouver, BC, Canada to visit our daughter over Christmas. The hotel is located just up the street from English Bay, which we could see from our room. It has a lovely Lounge/Restaurant as well as a Sports Bar/Restaurant. The food was excellent. We had several full meals there, including our Christmas Eve meal with our daughter. Security was sound, which was important because of the hotel's location in metro Vancouver. It was within walking distance of the shore of the Bay and many shops where we found Christmas gifts. The hotel is dog-friendly so we were able to bring our dog along with us. All in all, the hotel was perfect for us - good location, fair price, wonderful Restaurant & Bar facilities. We will plan to stay there again on our next trip to Vancouver.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property and I am glad you enjoy our hotel and liked that we are dog friendly. It is great to here you liked the Bayside Lounge and The Park Pub. We look forward to seeing you on your next trip to Vancouver.

"Great staff!"

5
24/12/2017

The people make all the difference in hotels. Here the desk staff are terrific. Very welcoming. They answered all questions & attended to all our needs. They strive to provide great service without hovering overmuch. They provided great restaurant recommendations, & even a walking umbrella escort one rainy evening.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the Best Western Plus Sands. I am glad you found our front desk staff service to be fantastic. I will pass along the your compliments and let them know you liked their recommendations. We look forward to seeing you on your next trip to Vancouver.

"Looking for a well run hotel at a great price in Vancouver"

4
22/12/2017

Vancouver is known for being very expensive - but it does not have to be if you know where to look..For a very clean, comfortable room with an excellent attached restaurant/pub check into the Best Western located on Davie Street in Vancouver B.C.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of our property. I am glad you enjoyed your stay with us and found the value to be great for both the hotel and the bar. We look forward to seeing you on your next trip to Vancouver.

"Clean Accommodations, Friendly Staff"

4
17/12/2017

Very happy with stay at hotel due to cleanliness of rooms, efficiency and friendliness of staff so I have absolutely no complaints. I had an issue with my door lock and maintenance had it fixed in a jiffy. I would rate this property 3.5 stars generally but its cleanliness in the room makes it a 5 in that category. Great job by the staff.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. i am glad you enjoyed your stay with us and found the hotel extremely clean and the staff to be courteous. I will pass along your compliments to the staff. We look forward to seeing you on your next trip to Vancouver.

"Perfect for my staff party"

5
12/12/2017

Good location, super helpful staff, the restaurant in the hotel was great. I recommend the sands for the value. I like this area of Vancouver, close from Stanley Park and lots of amenity. Was very easy to make a group reservation.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of our property. I am glad you enjoyed your stay with us for your staff party and found the group booking process to be very easy. The area is great with the seawall and Stanley Park so close. We look forward to seeing you again for next years staff party.

"Perfect accommodation for sight seeing!"

5
12/12/2017

My daughter (10) and I flew to Vancouver for a 5 day holiday to sight see and enjoy some food. We found this spot on Trip Advisor and moved forward with the booking because of the reviews of its location. The hotel is in fact located Central… Just footsteps to the water, and great restaurants. It was very easy to find, and parking is convenient. Our room was perfect for the two of us, and the staff were very polite. My only feedback would be to replace the shower heads. We didn't spend a lot of time in our room but when we did it was very comfortable. Thanks for that!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of The Best Western Plus Sands. I am glad you and your daughter had a lovely stay with us and took the great restaurants Vancouver had to offer. I do apologize about the shower head but I am glad the room was comfortable none the less. We look forward to seeing you on your next trip to Vancouver.

"location is great"

5
09/12/2017

Great location, many rooms with partial sea views, one half block walk to Beach and Stanley Park. Nearby restaurants include pubs and fine seafood dining. In-hotel restaurant with breakfast items is also convenient.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the Best Western Plus Sands. I am glad you enjoyed your stay with us and found the location to have lots of restaurants and nearby bars. i hope you were able to try out The Bayside Lounge and the Park Pub. We look forward to seeing you on your next trip to Vancouver.

"Nice property well located."

4
05/12/2017

The staff was friendly and helpful . The property is in a great location, nice clean building with good facilities and friendly staff. Beds are good. This is a pet friendly hotel so don't be surprised to be greeted by a dog or two .

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the Best Western Plus Sands. I am glad you enjoyed your stay with us and liked the beds and that the hotel is pet friendly. We hope to see you on your next trip to Vancouver.

"Not sure what this means, what title?"

3
04/12/2017

Very clean room and liked it, the noise was quite loud from adjoining rooms. Staff were very helpful to us and our friends. Would stay there again.Did not like that internet was not locked or secure. Didn't feel safe using the internet for extended period.

"Overall excellence"

5
03/12/2017

This was a wonderful stay. The service and staff were seamless in their caring and professionalism. The food in the lounge is fantastic and the staff excellent as well. As a lone diner, I was well taken care of. The room was comfortable and the bed excellent. When I had difficulty with my TV settings, it was dealt with immediately and I was not made to feel dumb.

"Super location, big breakfasts, tight parking."

4
30/11/2017

It's an old hotel -- kinda scary to approach when driving down Davie but inside is clean and functional. The location is the best: easy access to English beach, lots of eateries nearby (Tim Horton's across street; Starbucks a few doors down), public transit out in front. Because we had a car, we went for the 'eat, sleep and park' deal, which was totally worth it. Breakfast options were limited but freshly prepared and large portions, plus plenty of big-screen tvs if you like that. Real waitress service too -- none of that BW free breakfast buffet style option -- a nice change. We paid extra for the "view" of the beach but you have to be on your balcony to really see it and it's an old balcony over a busy street so I don't recommend paying extra for that, esp in October (dreary, rainy weather). Plus it was noisy at night with all the young hooligans on Davie+sirens+loud racy vehicles. But the back rooms face a tight parking lot and more old buildings. Kudos to the valet who always greeted us and allowed us onto the elevator (he held the security key for it). Front desk was ok -- sometimes a bit too chummy with each other and distracting from their professionalism, but also cramped quarters for them to work in. We would come back here, esp. without a car.

"Excellent Location!"

4
28/11/2017

This location is excellent and we were able to walk to everywhere! Stayed here for five nights and it was very pleasant! When we first arrived via taxi from the airport (only $35), as we were too early, we were unable to check in but they assisted us in storing our luggages and had us on our way. When we returned at around 2pm, the room was ready and we had assistance to take our bags from their understairs storage. As we had two huge suitcases, we had to wait for the lift which took ages and we were informed that they were undergoing some maintenance. We were very close to lifting the luggages up the stairs as the wait was very long. However, when we were finally in the room, it was spacious with a sofa and a queen bed. The toilet was pretty spacious as well. The room was clean and toiletries provided was pretty good. We were able to get water from the fitness room with the jug provided which was a bonus! The free wifi worked well except for when we had to call midway through our stay as they decided to include a password due to the public utilising their free wifi (very reasonable call), but that was just a tiny glitch. We had breakfast twice at the hotel restaurant and it was great! The serving was really huge though hence we particularly enjoyed the 'special', where it was less than $10 for half the serving. Staff were excellent in making us feel at home. We read a review from trip advisor and went to the Bayside Lounge next door for the Happy Hour oysters which were excellent! We would happily return to this place the next time we visit Vancouver again. If I might add, a coin operated laundromat is not far from the hotel and it helped us in being able to do our laundry as we were on a longer trip.

"Great value for downtown comfort"

5
28/11/2017

This is an older building that has survived condo frenzy in Vancouver's West End. I'm happy it has, because this comfortable friendly hotel is a gem. It's close to everything and right on the bus line. The beds are good and while the rooms are on the small side, there is everything you need - good wifi, desk and chair, fridge and microwave, peekaboo ocean views on the Davie street side. Dog friendly as well is a huge plus as we travel with 2 poodles. Everything is spotlessly clean. The staff are all very friendly and helpful. The offseason rates are easier on the wallet than most of the nicer Vancouver hotels.

"Lovely location!"

4
27/11/2017

If you think of staying in Vancouver, the Sands is a very good option. The location is perfect to roam around downtown and to connect to rest part of the city as well. Rooms are clean and big, views are spectacular especially the ones facing the bay. Breakfast is not really delicious, but you can manage.

"Favourite Place to Stay Downtown"

5
27/11/2017

Great location and service here. Staff is very accommodating and friendly. Always a pleasant stay when we are here. Amazingly quiet for the location and the view is incredible. Close to Starbucks and many great local restaurants.

"Sand's is my favourite place to stay in Vancouver"

5
22/11/2017

The Sand's is a great place to stay, the location, staff and service is always good. The GM Eddie Chau is a pleasure to deal with. I will defiantly stay there again. I look forward to my next stay there.

"Good staff, restaurants and Happy hour"

4
20/11/2017

Arrived at 9:30 AM after a 14 hour flight from Sydney Au. Fortunately, our room was ready and we were able to go right up. (Room 518) The front desk advised that we had somehow managed to double book the hotel and assisted in sorting that out. The front desk staff was helpful throughout our stay, the only downside was that our room was just down from the elevator and we found that the housekeeping staff would talk loudly outside our room while we were trying to sleep away the jetlag. The room was clean, quiet ( except as noted). The bed was very comfortable. Being older the air conditioner was a wall mount, but worked well. We ate at both the Park restaurant and the Bayside Lounge which is part of the hotel. The food was very good in either restaurant and here is a shout out to Susan and Justin in the Bayside, you made our visits most enjoyable. Note there was another gentleman working in the Bayside that was very good. Unfortunately, his name escapes me. It was a great stay for us.

"English Bay Sands"

3
19/11/2017

While the hotel is a bit shabby the location is perfect for accessing transit as well as many locations that a visitor may want to check out. Lots of restaurants and coffee shops nearby. Depending on the location of the room it can be noisy at night. Staff are friendly and helpful.

"Very good, would stay here again."

5
16/11/2017

Excellent, rooms were clean and very comfortable. Staff very helpful. Food in the restaurant and bar was very good. Overall excellent value for money spent. The location was very convenient, close to resturants and bars, scenic walking trails, bike trails.

"Nice hotel, great location, and super staff."

5
15/11/2017

I have stayed at a great many Best Western hotels in Canada and abroad. The BW Sands on Davie Street is a gem, for its location, for their super friendly staff, and for great value. Some of the fixtures are a bit dated, but that kind of added to the charm. They offered a two for one drink coupon when I checked in, which could be used at the Bayside Lounge next door, which was super with a great view of English Bay, and had great eats at a good price. Thanks to all. Recommended.

"Dishonest house keepers"

1
13/11/2017

I stayed three nights there in Nov 2016 good wifi but i happened to leave some food in the fridge i bought to bring home back that was about 100cad worthy Called from the airport for it but they said they did not have it. Shame!

"Great place to stay"

5
11/11/2017

Great place to stay-near the water front. City is a lot of fun to visit. Close to the water taxis that will shuttle you around the bay at a very reasonable price. Local people are very interesting and fun to talk to. Taxi cab drivers are most helpful.

"Location, location & charm"

5
09/11/2017

Steps away from English Bay, and walks on promenade or Beach. The views, the ambience are unparalleled. Restaurants galore. I like the in-house, community pub/restaurant with good food at reasonable prices. Easy parking and transportation. Walk the safe area. Relaxing. Just watch for bikes, notoriously rude and aggressive.

"Stay near Stanley Park"

4
07/11/2017

Great neighbourhood for restaurant and coffee shop choices, access to the beaches and Stanley Park. Friendly staff. Small quibble with the older tub and tile surround in an otherwise well renovated bathroom. Good hardworking housekeeping staff.

"Exceptional facility, staff & location"

5
06/11/2017

We stay here whenever we are in Vancouver. The locations right on English Bay makes all events reachable. There are many good ethic restaurants within walking distance. The facilities are a little older, but have been upgraded beautifully. We always get an exceptional sleep due to comfortable beds, good bedding, windows that open to let in air, and the quietness of the area. The rooms are large, very clean, good bathroom amenities and a feeling of comfortableness. The staff are always very professional, helpful and smiling. We would not hesitate to recommend this facility to others and will stay here again.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of our property. I am glad you enjoyed your stay with us and found the location to be perfect with the proximity to the beach and seawall and all of the diverse restaurants. I will pass along your compliments to the staff. Thank You for recommending us to your friends and We look forward to seeing you on your next trip to Vancouver.

"Our new go-to hotel for Vancouver"

5
05/11/2017

What a little treasure of a hotel! Beautiful view of the ocean from our balcony. Staff were so helpful and friendly and the price was incredible for Vancouver! Beds were comfortable, internet was great and room was clean. There were some water pressure issues in the shower but other than that we love this place. We'll be back for sure!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us especially the partial ocean views from the 5th floor balcony. I will pass along your compliments to the the staff regarding their friendly service. We look forward to seeing you on your next trip to Vancouver.

"Comfortable - Excellent location"

4
03/11/2017

Clean room, comfy bed, and excellent location one minute from English Bay. Only downside is that the hotel attracts some younger crowds who can be loud. Room in the back with "mountain view" are safe from the noise of Davie Street, but the view isn't worth the extra $. Friendly and helpful staff - no complaints. Excellent base to explore downtown and Stanley Park.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello I am glad you enjoyed your stay with us at The Best Western Plus Sands. I am glad you enjoyed the location. i do apologize you had to deal with some younger guests. That is not necessary our clientele but being close tot he downtown core as well as English Bay it does occur. We look forward to seeing you on your next trip to Vancouver.

"Loved it "

5
02/11/2017

Stayed here one night after long haul flight. Great check in, the trainee on reception was so friendly and helpful. Bed was very comfortable. Room really clean. Right at the end of town near Stanley park and lost lagoon. English bay beach just across the road. Fabulous

"Really love this hotel for its service and location"

4
26/10/2017

Had a lovely stay at this hotel and what stood out was the friendly staff and the ease of booking . I was in Vancouver on business and the night before had stayed in a new Green hotel in Burnaby and let's just say I had a negative experience. Sooooo coming to the best Western Sands to extend my trip and enjoy the city was such a pleasure . The location and helpfulness of the staff cannot be beat in the West End . I'll be back soon

"Nice location by Waterfront and Stanley Park"

4
25/10/2017

This hotel is close to the waterfront and we could see the water from our room. Granted, not much water, but some. The hotel is close to Stanley Park and in walking distance to a couple of nice restaurants and a local Starbucks. The hotel is a bit old and could use a refurbishment to update the bathroom. There was a bit of mold in the grout in the bathroom and the fan didn't work. The bedding was nice. Keep in mind this hotel is not close to Canada Place (if you are cruising) or the Airport and therefore you must take a taxi. There aren't Uber's in Canada yet. The staff were all wonderful and that makes it nice too. There was a restaurant in the hotel and it was good. Nothing fancy but it worked for breakfast. Overall, we were happy with the area and we felt safe.

"Scam "

1
25/10/2017

My daughter and her boyfriend are checking out today and because my daughter smoked outside (not in room at all) they are keeping her 250 dollar damage deposit. I am a Housekeeping Manager at a hotel and I can tell you this is a rip off. There is absolutely no damage to the room and it was not smoked in. Is it because she's young that you people think you can do this?? Terrible and I will not be sending any of our guests your way if they head to Vancouver.

"Good location"

3
21/10/2017

This hotel was booked for us by our travel agent, Canadian Affair, back in Britain prior to our Rockies road trip. From the outside it doesn't that impressive and round the back where you park the car, it looks quite tired. All that said, we had a couple of good nights stay here. Very comfortable rooms, good sized beds and a good location, especially for English Bay. The staff were very helpful with all our requests even though they tended not to be locals. Our room overlooked Davie street, so was a bit noisy with road traffic, especially evenings and early morning but not horrendous.

"Major Refurbishment"

2
21/10/2017

Unfortunately this hotel does not live up to expectations. It needs major refurbishment. I am not able to recommend this hotel to my friends as I do not want them to be disappointed. Otherwise, the room attendants, cleaners, etc are very helpful.

"Location location location"

4
16/10/2017

Wonderful place to stay. Rooms were very neat, clean and comfortable. desk staff were friendly and helpful. Food was excellent in the restaurant bar. They offer breakfast specials and happy hour plus a Friday night burger special. Great location to walk on the beach at Englsh bay, walk to and hike all over Stanley Park. A half block to public transit.

"beautiful area"

5
16/10/2017

we stayed 3 nights before our cruise. it was perfect area to catch the HOP ON OFF bus and get around the city....We found the food at the restaurant in the hotel much cheaper than restaurants in the area. They had daily specails....

"Excllent Staff, location and room"

5
16/10/2017

Stayed 3 nights and were very pleased with the hotel room, location, and excellent service from staff. The restaurant/bar associated with the hotel was lively, and served excellent food and drink. Highly recommend.

"Great hotel"

5
12/10/2017

Rooms are a good size with coffee machine, microwave, large tv & fridge. Comfy beds and good location. Reception very friendly and happy to help. Restaurant breakfast & meals very nice & reasonably priced. Good atmosphere in the bar. Can hire bikes across the road to explore Stanley Park or walk. Close to beach & bus stop right outside bus 5 (at Starbucks) to reach Downtown near Canada Place. Good location.

"Great location at overpriced rates"

3
12/10/2017

Average 3*Hotel at great location. BW Standard. Needs some touch up. If its for Business and somebody else pays, go for it. Restaurants and small stores of all sorts nearby. Ideal if you want to use Stanley Park for your daily Run. Rooms on 5th floor with small balcony overlooking English Bay if you crank your head a little. Coffee places across the street. Never use Restaurants in a hotel, so no comment on that.

"Location and a good deal"

4
11/10/2017

This is a great hotel well located very close to English Bay and Stanley Park and public transportation. It's clean and friendly but is a bit tired but I would certainly stay there again. The front desk was really helpful and the WiFii worked well. It was also they gave us a free drink in the bar upon our arrival. The price was right and you can get good deals especially in off season.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the hotel. I am glad you enjoyed your stay with us and were able to take in the attractions around the hotel like the Seawall and English Bay. It is also great to hear you used your free beverage at The Bayside Lounge. We look forward to seeing you on your next trip to Vancouver.

"Location Location Location"

4
10/10/2017

If you like the diversity of Vancouver's West End, then consider the Best Western Plus Sands. Located across from English Bay, it is within walking distance of Stanley Park, Coal Harbour, Robson Street, Downtown and other attractions. The common areas of the hotel show their age but the rooms are modern and well appointed. The HVAC consists of a window mounted unit that may not meet your needs immediately. This was my first stay and would stay again. The rates are reasonable considering the location and quality.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of our property. I am glad you enjoyed your stay with us and found the hotel to be right in the middle of the area of Vancouver you wanted to explore. It is great to hear you enjoyed the room renovations. We look forward to seeing you on your next trip to Vancouver when our second phase of renovations is complete.

"BWSands"

3
08/10/2017

Misleading reservation in terms of breakfast. Condescending, unhelpful staf. Inconvenient location to down town and convention centre. Getting taxis is a nightmare - I ended up arriving at a meeting 20 minutes late despite making a taxi reservation with the front desk - on two consecutive days.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the property. I apologize there was a problem with breakfast not being included with your hotel stay. I do apologize the taxi's in the city let you down! I would love for Vancouver to get a ride sharing program like Uber or Lyft to hold the taxi companies more accountable. I can understand your frustration making it downtown on time which should be a 10 minute taxi ride. We hope you will give us a second chance to exceed your expectations.

"Fantastic location"

4
04/10/2017

Hotel staffs are friendly, with lots of eateries and bars surrounding it. Parking cost CAD18/night. Rooms not consider spacious, but acceptable. Location is excellent, 2 minutes from beach. Bike rental shops are just across the road. Price consider on high side.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and it sounds like you rented biked from across the street and used them to explore Vancouver and Stanley Park which is one of favorite suggestions. I will pass along your compliments tot he staff and we look forward to seeing you on your next trip to Vancouver.

"Location, Location, Location"

4
29/09/2017

A lovely hotel booked for our tour group in a great location. Beautiful walks along the shore line and conveniently located near dozens and dozens of ethnic restaurants. The staff was friendly and accommodating. The rooms were comfortable and quiet.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of our property and I am glad you enjoyed your stay with us and found the restaurants very appealing. I will pass along your compliments to the staff and look forward to seeing you on your next trip to Vancouver.

"Nice time in Vancouver"

4
28/09/2017

Attended a conference at another hotel and stayed at Sands, it was lovely. The housekeeping staff was kind and helpful and the food in the restaurant was very good and extremely reasonable (Vancouver is $$). Front desk should staff more during peak check in/out times, but they were friendly and helpful. After conference, stayed 5 more days to enjoy the city.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. It was great to hear you enjoyed your stay with us during and after the conference and glad you found value in our hotel. I do apologize about the lack of staffing at the front desk. Although I am unsure of when you came the review is in the time frame where we lost a few employees to college and the replacement process was not as smooth as we would of liked. We look forward to seeing you on your next trip to Vancouver.

"Dated and mixed problems"

2
25/09/2017

Some of my group had wrong room had to move next day lack of customer care and rooms were dated though bed very comfortable the food in restaurant was good as was the service this was expensive for the service and hotel

BestWesternHotels, Corporate at Best Western Plus Sands, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Comfortable Stay"

5
24/09/2017

Room was clean with very comfortable beds. Coffee machine was available, but would have been better if a kettle was included. Had a quick stopover at the hotel. Breakfast was good. Overall a good stay. Would return!

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You very much for the review of our property and enjoyed your stay with us and found the hotel to be very comfortable and clean. We look forward to seeing you on your next trip to Vancouver.

"Excellent Vacouver Location"

5
24/09/2017

Easy walk to English Bay waterfront beach, as well as front door access to Vancouver excellent integrated public transit system. Hotel restaurant had good breakfast and dinner menus, as well as other good restaurants close by, within good walking distance on Denman St.

"Location and service"

5
23/09/2017

My wife and I stayed here for two nights on our anniversary trip. Nice, clean room. Fantastic, friendly and helpful staff. We were on the top floor and had a balcony. The room was not special, but the location was ideal. So close to Stanley Park and the ferry to Granville Island. Plenty of restaurants close by.

"Eddy saves the stay"

4
21/09/2017

Checked in by assistant manager - did not care for his attitude or demeanor. Room facing road - extremely noisy. Complained to Manager Eddy next morning. Eddy moved us to a suite for our 25th anniversary with breakfast coupons. No extra charges. Made our day. Solomon the Porter moved and delivered promptly. He also hailed us cabs.

"Definitely would choose this hotel if ever I come back to Vancouver."

5
19/09/2017

The hotel is situated close to the beach of English Bay which was a very pleasant surprise. This has fantastic views of the wonderful sunsets here in Vancouver. With regards to sightseeing the Hop on hop off bus and trolley stops are 2 mins away. The staff were excellent , always eager to help and answer my queries. Room was very clean and plenty of towels. Service in the restaurant was very friendly and food was good and plentiful.

"Great location"

4
19/09/2017

Quite expensive but I think most hotels in Vancouver are. It was very well placed and easy to find, it had parking but you had to pay, it did have free wifi. The rooms were clean but the bath definitely needed replacing.

"Great location near Stanley Park"

4
19/09/2017

Perfect location overlooking English Bay. Though the property is dated the rooms are comfortable and the front desk and house keeping staff are great. Diner at the adjoining restaurant/bar is good. Go elsewhere for breakfast.

"Location good during the day....."

3
19/09/2017

Location close to English Bay and pleasant walk to False Creek ferry service to Granville Island, but noisy neighbourhood at night made it hard to sleep. Bedding was not clean on arrival and had to request linen change!

"Great room, great location"

5
13/09/2017

Just a block from the beach, terrific walk, sunset and photos. Restaurant was a great place for breakfast, right by the lobby but lots of restaurants nearby on the beach too. Front desk, and restaurant servers were very nice.

"Short visit"

4
13/09/2017

Stayed in Vancouver to visit with family and friends after a trip to Whistler. The location was perfect. Close to the water and many great restaurants. very handy for touring the city and close to the airport.

"experience"

4
12/09/2017

Great place to stay, excellent staff and close to English Bay etc. The staff went out of there way to make our stay everything we wanted it to be. Breakfast was good in the restaurant. Lobby could use some updating but rooms were excellent.

"Noisy Room"

3
11/09/2017

Streetside rooms are very noisy. Davie street is very busy all night with both traffic and rowdy people. There is a window air conditioner that was poorly installed so the windows do not provide any noise insulation.

"pre-HAL Alaskan cruise"

4
10/09/2017

Most competitive rate hotel closest to cruise terminal. Stayed in older room (they are currently upgrading slowly room-by-room, our friends who arrived 2 nights earlier stayed in an upgraded room.) Room was clean, TV fine, bathroom smallest I've ever been in but excellent otherwise. Minus points for NO blackout shade for room exterior window (so awake with the sunrise), thin panel windows (more awake w 7am start construction noise) and the semi-sinkhole on my side of king mattress. No free breakfast, have an in-house restaurant our friends enjoyed $6.50 combo breakfast plenty of food so good deal. PLUS points for in-house restaurant/bar we arrived late/hungry from airport were able to enjoy reasonably priced drinks & hot dinner before retiring for the night.... actually my partner stayed in the bar until midnight joining karaoke. Another plus from him.

"Excellent location; Attentive Staff"

4
07/09/2017

The location of the BWP Sands is situated close to good restaurants, shopping and English Bay Beach. All are just a walk away and no cabs are needed. The staff is very kind and helpful with local directions, dining advice and transportation suggestions. Rooms are modern and clean. There is an onsite restaurant and pub. Will stay again the next time we're in the Vancouver area.

"First stop"

4
06/09/2017

We stayed here for 2 nights at the start of our tour of the Rockies. Needed to recover from journey. Was not sure about it as some reviews were middling, however, we really enjoyed our stay. We booked a room with 2 queen beds and were pleased when we were offered one king sized bed. The room was large with extremely comfortable beds. The air con was really noisy but as we live in rural France with a farmer neighbour who ploughs his field at night and has a milking machine churning away, we were not disturbed unduly although I suspect otheres would be. The bathroom was a bit cramped but had a good shower but as they do not have thermostatic taps, one has to be careful if the loo is flushed while someone else is having a shower! Parking was easy but of course costs as do all city centre hotel car parks. The reception was superb, friendly and informative. We had a snack in the bar the first evening which was just right for us. Breakfast was great and good value and set us up for the day. We would stay here again but probably not for longer than a couple of nights. All staff were courteous and helpful.

"Holiday Fun in Vancouver"

4
06/09/2017

The location was approximatley 200 yards from the beach and within 20 minute walk along the shore to Stanley Park. There was a Hop On Hop Off bus stop just beside the beach so everything was easy to get to. Our room had two queen size double beds and was well fitted out. The staff were always available and very helpful and pleasant. The restaurant attached had a really good selection of food and the breakfasts although we had to pay ($15 approx) were brilliant.

"wonderful hotel"

5
05/09/2017

have been staying in best western sands for past 3 years and have yet to find a better hotel for location and value! easily walked to anywhere I needed to go downtown and the staff are most helpful with anything I needed

"Location, Location, Location"

4
03/09/2017

The location was ideal. I took the Skytrain (Canada Line) from the airport to Yaletown Round house and then on Davie (outside the Roundhouse) took a #6 bus which stopped right in front of the hotel. We were right close to English Bay (we could see it from our room), and easy access to bars, restaurants, grocery stores, pharmacies and liquour/wine stores. It takes about 15 minutes or less to walk to the water taxi to go to Granville Island and the sea wall is a 3 minute walk which takes you into Stanley Park. Tim Horton's is right across the street and there is a Starbucks on the corner of Denman and Davie.Our room was right on Davie St. close to Denman. The only drawback was that it was noisy at night. The air conditioner was also noisy but effective. We were able to turn off the A/C at night and the room remained comfortable. The beds and pillows were comfortable. We used the microwave and the fridge which were in the room. The décor in the main part of the room was very nice. The bathroom was somewhat dated but clean and the shower had good water pressure and lots of hot water. There were enough plugs in the room to recharge our electronics. There was a large closet for our clothes and 2 stands for our suitcases. There was a power outage twice while we were there in different parts of the room but that was fixed quickly. The staff was very helpful and accommodating. There is no concierge but the staff are very knowledgeable and booked tickets for us for a harbour tour.

"Decent breakfast / brunch, staff issues"

3
30/08/2017

Wanted breakfast on a Saturday morning and there are not many options in the west end. Walked to the red umbrella but they had a waiting list and waiting in line for breakfast seems like a strange thing to do, although that seems to be the norm these days. Decided to try the restaurant at best western as I have seen it open for breakfast. When we got to the door, there was a hostess who was so dispassionate and disinterested that it was beyond words. For some reason she sat us in a corner behind a pillar when the restaurant was empty and slapped the menus on the table. We moved ourselves to a different table. Our server was friendlier. We ordered a skilled with pulled pork and hash and a full breakfast platter. The platter included everything including waffles. The skillet had a lot of meat. We couldn't finish all so took some home. We wanted a Caesar but they don't sever alcohol till 11. Pity for brunch. On our way out we said bye to the hostess just for fun. She did not respond or even look. However I did notice that when she was talking with her coworkers, she seemed talkative, happy and even saw a smile. Maybe she should reconsider being a hostess who's job is to be the first to greet people?

"Good location, reasonable price."

4
27/08/2017

I chose this hotel because of its location not far from Stanley Park and English Bay. We found it an easy walk to both places and we're in our 60s. The room was comfortable with two good size beds and kept clean. Enough storage (though not enough coat hangers - should have brought our own!) and a good bathroom. We had a view of the car park but didn't spend a lot of time at the hotel - and we could see the mountains. The reception staff were friendly and helpful. We ate breakfast at the adjoining restaurant and there was a good choice and good service. Not sure what evening food is like but they did a few happy hour deals. Bus stops are close by and there are lots of bars and places to eat.

"What's that smell??? This is my room???"

3
24/08/2017

The location is downtown close to a lot of Restaurants easily within walking distance, the beach is also within walking distance, and Stanley Park is not too far by car. When we arrived we could tell this is an old hotel that could use some updating. Walking the hallway to our room we got a whiff and a very strange smell that was not pleasant. The Room was on the 2nd floor and the view was just of the street outside and the buidings across the street (not very appeasing). The bathroom door creaked and would not close without a great deal of force applied to it. The bathroom fan also appearred not to be working. We informed this to the Front Desk the next morning. The squeaking was gone and the door closed better but still was "sticky" and not much improvement on the exhaust fan. The Front Desk person initally said they would pay half the cost of our breakfast then when we finished with Breakfast they said the didn't say that!! Very little covered Parking and the othe space is out in the open with very tight Parking spots. We had to pay a premium price which was totally not worth it. The beds sagged so not that comfortable with 2 people sharing a bed.

"Nice hotel with friendly staff, close to Stanley Park"

5
24/08/2017

My wife and I stayed at the Best Western Plus Sands at the start and end of our round trip for each two nights. The staff was super friendly (especially Christina) all the time and gave us a free upgrade to their suite for the first two nights because we were on honeymoon. Both the suite and the room were clean and very nice. The hotel is very close to Stanley Park and the city center, there are a lot of restaurants and cafes close-by.

"Good to average hotel...good price, bad bed if you are with someone."

3
24/08/2017

Good to average hotel...good location, service, price...however, first room on Main Street was loud but we were moved, no view, room service food wasn't great and the bed was terrible. If you were sleeping alone it would be fine....with someone, every time my husband moved I would feel it...subsequently I had 1 hour of sleep!

"Fantastic location, great staff"

5
23/08/2017

This is a wonderful older hotel, near the water, right in the heart of downtown. The rooms are clean and simple, and the front desk staff is fabulous. It's great to have a pet friendly option in downtown that doesn't cost a million dollars!

"Loved the location"

5
21/08/2017

Great place and great location. The staff was very friendly and breakfast in the hotel was delicious. ( we ordered the special every day) We also thought the beds were very comfortable. An older hotel but we would definitely stay there again.

"Great place"

5
17/08/2017

This hotel was close to everything, great size room, beautiful view of the bay, Wi-Fi, hotel restaurant, transit system nearby. Highly recommend this location and would definitely return. Thanks Best Western Plus Sands, for such a lovely experience.

"Excellent"

5
17/08/2017

This is one of the best Hotel I have ever visited, nice location, excellent service, the only drawback: breakfast is not included although in the Restaurant you can have a typical breakfast for around 7 dollars. The beach is 2 blocks away and you can walk to Stanley park and spend a nice day. I would recommend this hotel without any doubt.

"Excellent Location to Explore Vancouver"

5
13/08/2017

Clean and tidy hotel, rooms are excellent size with all the necessary facilities. Plenty of entertainment facilities nearby including cycle hire for exploring the English Bay area and Stanley Park which can be accessed via the cycle path. Hotel has a basic gym with sauna as well. Parking is also available at the rear of the property.

"Good location "

5
12/08/2017

Great location near English Bay and Stanley Park. Only a short taxi ride to downtown. Staff very helpful and informative. Rooms very comfortable with all facilities needed. Hotel is still good but showing signs of a little tiredness. Lifts in need of updating and room key system is poor as I had to go back to reception on four occasions to get the key recharged.

"A comfrotable and convenient location"

4
10/08/2017

If you are looking for a comfortable and convenient location to visit Vancouver or on Business this location certainly had the goods and the hotel staff was very attentive and efficient. Location was close to a variety of dining and recreational options.

"Disappointed"

1
08/08/2017

My stay was not worth what I paid. I did not get the room that I paid for and was not compensated at all. I told the lady when I checked in and the guy when I checked out. Yet I still paid over 1000.00 for the 3 nights. I only booked there so I could sit on the balcony and watch the fireworks. Not from the corner of a window.

"Stayed for pride"

4
08/08/2017

Excellent stay over all great location and the staff are amazing if you get Brayden at the front desk you are infor an amazing start to your holiday ! The bar attached is also great ! Food was excellent and the staff were also great !

"Excellent location to English Beach/Stanley Park"

4
08/08/2017

Nice hotel with great location. We would definitely stay here again. There are many restaurants to choose from that are nearby. There is a beautiful beach one block away which was amazing. Stanley Park is right there and has so much to see and do.

"Best Western Plus Sands, Vancouver BC- Denman and David"

5
08/08/2017

Had a wonderful stay. Great location. Rooms very well appointed and with good amenities. Food in restaurant, bar and lounge excellent and good value for dollars. Housekeeping staff excellent and very friendly and attentive about room cleanliness Front desk professional and eager to help. Will definitely recommend and staff again. Its a gem!

"Wonderful service and amazing location"

5
02/08/2017

My family and I stayed in the Rosen Suite at this hotel and it had a nice view of the water as well as a great kitchen with granite counters. We loved the size of the suite and the solarium was a nice bonus. You can't beat the location as you are less than a block from the beach. There are so many great restaurants within blocks and the pub in the hotel has great food as well. We enjoyed our stay to the max!!

"2017 family vacation"

5
02/08/2017

Individual at the front reception desk did an absolutely terrific job providing outstanding, very personable & friendly service. I believe his first name was Conrad, he was awesome!!! He made check-in & out a breeze. Nice location and comfortable facilities.

"Excellent location."

4
01/08/2017

This hotel is perfectly located for anyone visiting Vancouver. Two minutes walk to the beach and easy walks to shops, marina, etc. Parking availability is a great bonus but should really be included as part of the deal rather than having to pay extra. Attached restaurant is handy, especially for breakfast. Nothing to fault about the room or staff.

"So, So facility."

3
31/07/2017

This hotel badly needs updating. The Staff was very friendly and helpful. Beds were very comfortable. The wallpaper was peeling. Holes in bathroom ceiling patched by boards. The location was great. Parking area had a garbage aroma.

"Best Western"

4
31/07/2017

Our first room had strong odor of Marijuana. Not good for a nonsmoking hotel. Housekeepers on the Floor downplayed it. Housekeeping supervisor was very quick to move us to a different room when he learned of the situation. Front Desk and Management were also quick to help us. Our second room was very clean and odorfree, we were very happy with it.

"Awesome staff"

5
27/07/2017

The staff was amazing especially considering how busy they were. We had a minor difficulty with our reservation, (my fault) and the staff figured out a way to resolve it while the hotel was full. Great job. Location could not be better. Loved our stay

"Moldy smell and unsafe windows"

1
20/07/2017

We arrived July 19. Christina at reception was lovely. We arrived around 2:45 and told our room was ready! Great! Walked in and the moldy smell hit us. Air conditioner loud and possibly the root of the moldy smell. (See pics) We turned it off to open a window to air it out. No screens either. Now, my friends, we are on the 3rd floor with two very curious small kids. As you can imagine we couldn't keep the window open for long. Called front desk on day 1, nothing done. Called front desk on day 2. The tech arrived and said it was no problem. I mentioned the unsafe windows. He didn't say much except he'd been here for 7 years. We paid avg. $450/ night. I'd expect a better experience. Unfortunately Best Western Sands did not live up to our expectations. Sorry 1star only. Addition: this being said it is near English Bay beach and that was worth something.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property and I do apologize that you were unhappy with the experience. We are replacing all of the air conditions and have recently upgraded the room decor and just waiting for the install of our new blinds. The location is only blocks away from the ocean in English Bay. I do apologize about the cost of the room. We price ourselves competitively in the market place compared to our competitors. I do apologize about the high price of Vancouver and our room.

"Great location and staff"

5
18/07/2017

Front desk staff was incredibly helpful when checking us in and giving us directions to local spots. The location was amazing! Not only are you right on the beach and waking distance from tons of restaurants, but there's a bus stop right outside the door and bike rentals are close. The restaurant connected with the hotel was fantastic as well! Great food and gorgeous views of English Bay.

"Right by beach"

5
18/07/2017

Allen at the front desk was great at accommodating us when we arrived, showed me where to park and then checked us into our room . Great place to stay if u want to be close to stanley Park and a 2 minute walk to the English Bay beach. Tonnes of restaurants within walking distance, tims right across the street and Starbucks on the corner. We had dinner at the restaurant located right next to the hotel, good food and service.We had a great time and would recommend to anyone wanting to be the the heart of things.

"Friendly staff but air conditioning unit was noisy and bathroom unclean"

1
18/07/2017

We were greeted with a friendly front desk who sent someone to get our bags but found the room to be a bit tired and the bathroom was not very clean. It had a few stray hairs and smears around the shower unit. The key problem was the clattering noise of the air conditioning units in both bedrooms and my daughter and I hardly slept as a result. I see from other guests that this was a problem that was fixed but we were only here one night and it was too late by the next morning. If a guest is quiet and too polite, they won't ask but will suffer in silence. The staff at the restaurant for breakfast were friendly but slow and I had to chase the simple breakfast up of granola and yoghurt (which also came without fresh fruit but microwaved frozen fruit, she said). And they forgot to bring the butter for the toast which also had to be chased up! I was very disappointed with the condition of the hotel which is very tired now.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Sands. I am glad you enjoyed your stay and found the staff very friendly. I do apologize there was some issues that effected your trip. I remember the issues with your room and responded to you through our internal review site as well and we have since changed out the air conditioner in those rooms. I hope you will consider staying with us again. We have recently renovated the case goods wallpaper and textiles in the rooms and have more renovations scheduled. I hope you will give us a second chance to exceed your expectations.

"Value for money"

5
16/07/2017

We thought this hotel was good value for money, plus the staff were very helpful to us throughout our stay. The location of the hotel was also superb, as we could walk to most of the places of interest.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the Best Western Plus Sands. I am glad you enjoyed your stay with us and found the hotel to be good value and the staff to be superb. We look forward to seeing you on your next trip to Vancouver.

"As expected"

3
13/07/2017

We stayed one night at this hotel. The stay was as expected. The location is great. It is near lots of restaurants and only a very short walk to the waterfront and Stanley Park. When sleeping at the street side it can be a little noisy until late evening, but other than that, our stay was as expected.

"Good hotel in a great location"

4
07/07/2017

We stayed at this hotel close to English Bay twice - at the beginning of our holiday and at the end. I can really recommend if for its location, friendly and helpful staff, excellent beds and rooms that have everything you need.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello I am glad you enjoyed your stay with us at The Best Western Plus Sands. We look forward to seeing you on your next trip to Vancouver where we can provide you with the same excellent service, beds and location.

"Great Location and Breakfast"

5
05/07/2017

Located within a few blocks of shore. Beautiful location, took about 20 minutes from airport landed 10pm. Taxi cost was 40 CAD (with 5 tip). Bar/food was available till midnight. Clean, good size room was in a 2 double bed room, 4 of us, 2 adults, 2 teens. The breakfast was very good with a good selection, a buffet or table service. The front desk clerk was helpful and had our room and keys ready with minimal time at desk. Horton's coffee shop across the street.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the hotel. I am glad you enjoyed your stay and found the hotels restaurant to be very accommodating for a late night dinner and for breakfast. We look forward to seeing you on your next trip to Vancouver.

"Clean and Convenient"

5
05/07/2017

This was a very comfortable hotel with an amazingly courteous staff. Warm greetings throughout the day and very helpful in directions to navigate the city. Located close to Stanley Park and a huge number of restaurants, some of the best attractions of Vancouver are just a few blocks away. A quick 10 minute ride to the cruise ship dock and we were on our way.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Plus Sands. I am glad you enjoyed your stay and found the hotel to navigate the city. It is great to hear you enjoyed the warm greeting from the front desk. We look forward to seeing you on your next trip to Vancouver for a cruise or simply to enjoy the city.

"Comfortable bed"

4
04/07/2017

Bed was very comfortable. This hotel is very close to the beach and easy walking distance. I was disappointed that breakfast was not included and when I inquired I was told that because I got a AAA discount on my room rate it did not include breakfast. Staff was knowledgeable and helpful for all of our questions.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Plus Sands Hotel. I am glad you enjoyed your stay with us and found the hotel to be very accommodating and knowledgeable. We look forward to seeing you on your next trip to Vancouver.

"By the water!"

4
03/07/2017

Overall, this is a good hotel. The rooms definitely need to be worked on. The wallpaper was peeling, the carpet was loose, and the furniture was chipped. The bed was very comfortable. The room was quite warm and the ac was very loud. I liked the location of this hotel. It is so close to the water. The fact that this hotel is in a great location, would bring me back. The staff is extremely friendly!

"Location, location, location"

5
03/07/2017

Very well maintained, older property a block from the beach at English Bay. Front desk and housekeeping were great. Spend the extra and get the 5th floor room with the balcony. Sunset views over the water.

"What you would expect"

3
29/06/2017

Stayed here for 3 nights on our first days in Canada. We did not have a car so i cannot comment on parking. We had 1 meatloaf the hotel it was hot and appetizing. The actual "restaurant" is in fact a bar, which is open to the General public. The rooms are not the biggest but adequate for 2 people. It is very close to english bay and walking distance to most of the shops etc. If coming to vancouver again I would stay here again.

"Hotel well situated! "

4
29/06/2017

Stayed at the hotel for 3 nights whilst in Vancouver. Room adequate for the two of us, staff very helpful and friendly. Close to the English Bay, restaurants and bars and walking distance to Stanley Park. I would revisit if in Vancouver again.

"nice hotel"

4
27/06/2017

nice hotel in a great spot to visit the beach and walk to Stanley park. parking was sometimes difficult with a minivan but we always ended up finding a spot in the parking lot. older décor but still a good hotel.

"Hotel too expensive and locate in the busy street. A lot of restaurant closed by. Parking fee is expensive. Hotel close"

3
26/06/2017

Closed to Stanley park. Restaurant breakfast is too dried. Not many choices to select. All nights long you can hear traffic noises from your room. The wall should have sound proof. The price is too expensive.

"Hotel close to downtown."

3
26/06/2017

Hotel is ok if you want to be close to downtown. But I think it is too expensive for other qualities. Next time I would stay further and get more value. It is quite old and rooms are not very clean. Good area for restaurants.

"Excellent location"

4
22/06/2017

Just minutes away from the beach and Stanley Park for some amazing scenery, short walk to Davie Village for great food and another short walk to Robson for shopping. We were lucky and had a top room with a balcony facing the water. The views were obstructed by other buildings, but we could angle ourselves just right for the sunset. The rooms were good enough. Nothing fancy. But comfortable and met our needs.

"If they had only..."

4
22/06/2017

If the property renovation had been more substantial (that is, more than halls and rooms), this hotel could easily have gotten five stars based on the service level and location. As it is, the exterior looks like a government voucher hotel, the lifts are slow and decrepit, and the lobby is too small for group check ins and baggage (which they have plenty).

"Perfect balance"

5
22/06/2017

Was booked by others so I had no choice. They made a great selection. On English Bay, plenty of choice for meals, the Bistro.Bar in the hotel was great for food if you were early, a bit noisy after 7pm, Bus outside took you around town for $1.75. The Hop on Hop off bus was more expensive but took you to Stanley Patk. Staff were great, room was good, internet was always accessible. Would be happy to go back next time..

"Great Location"

5
21/06/2017

This Hotel is right downtown, one block from Stanley Park. That alone makes it worth staying at if you plan on downtown activities. The Hotel itself is a bit older, could use some modernizing. But we found it clean, beds were excellent, and the lobby staff were super friendly . Shout out to Christine who checked us in, gave us tips for the area, coupons for activities, excellent customer service. Highly recommend a bike ride around Stanley Park, takes about an hour and a half, bike rental shop right across the street, right beside a Tim Hortons. The on/off bus was goodas well, pick up about a block from Hotel. Overall I would stay again at this Hotel because of its great downtown location and reasonable prices.

"Best place to stay in Vancouver"

5
19/06/2017

Check in staff could not do enough for us, even allowing us to check in early and sorting rooms out for us so both couples in the party were close to one another. The area is vibrant and close to the beach, bars, shops and eating places. I would highly recommend this hotel.

"nice"

4
14/06/2017

Great location block from English bay and hop on hop off bus good room size and updated bathroom. I could see English bay from my fourth floor room if you do not need your room serviced every day you can get $10,00 to use in restaurant

"Great Location......Great Value"

5
13/06/2017

My wife and I always stay at the Sands upon visiting Vancouver. As other reviewers have noted, its location near English Bay and Stanley Park is one of the best in the city. Besides the close proximity to the beach and one of the world's premiere city parks The sands is also within easy walking distance to a wide variety of restaurants and shops. Eddy Chau, the manager, is always gracious and attentive. His influence is reflected in the staff who likewise are very friendly and helpful. Finally, in a city where the price of hotel accommodation is quite steep one would be hard-pressed to find a better value for the previous mention reasons than the Sands.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and found great value in the hotel and loved the area. I will pass along your compliments to Eddy! We look forward to seeing you on your next trip to Vancouver.

"Amazing staff"

5
13/06/2017

There was a glitch in our reservation which caused problems because it was duplicated. The major problem was for the hotel because our reservation was for two rooms so it left two rooms unsold. Kateryna worked tirelessly to fix the problem to our advantage. She was wonderful as were other staff members in offering help and directions right down to the housekeeping staff who keep the property clean and fresh. It's a five star property as far as I am concerned and would stay there again when in the area.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank you for the review of the property. I am glad you enjoyed your stay with us and Kateryna worked hard to fix your issues you had with your duplicate reservation. I would also like to thank you for the kind words and comparing us to a five star hotel. We look forward to seeing you on your next trip to Vancouver.

"Excellent value hotel right by the beach"

5
11/06/2017

Great location, excellent value and only steps from the beach. The hotel restaurant is good and there are many other very good restaurants within easy range. The Hop On Hop Hop Off tour bus stops about a minute away and there's public transit right outside the door.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You very much for the review of the property. I am glad you enjoyed your stay with us and found the hotels restaurant to be good and the transportation to be very convenient. We look forward to seeing you on your next trip to Vancouver.

"great location great service"

5
07/06/2017

we stayed here 4 days and Allan was very helpful during our stay, we drove here and they place our bike in their storage to keep the safe and we could grab them and store them as needed, they are very dog friendly they have treats at the front desk and they have maps and help you with directions. everything is walking distance or a short bike ride, you can walk and take the aqua bus to the village market. for the price and location its perfect its a 3 stars so the room was clean parking its ok because anyone can walk up to your car but they do have cameras and the AC should be improve but I will definitely stay here again. the bar downstairs its cool too they had live music on Friday

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property I am glad you enjoyed your stay with us and found Allan to be very helpful. I am glad your dog enjoyed the front desk treats we have on hand as we do love dogs here. We look forward to seeing you on your next trip to Vancouver.

"Great Location"

4
06/06/2017

At the end of our cruise to Alaska, we elected to stay in Vancouver a couple extra days. We booked this hotel, primarily for the location near downtown, but also near Stanley Park on the west side. The wait for a taxi at the Port downtown was over 2 hours. We had to hire a cab, since this hotel doesn't offer shuttle service. The hotel itself is an 'older' model, partially in need of sprucing up. When we got to our room, we noticed the air was pretty stuffy, but the only temperature control was an old-fashioned furnace thermostat on the wall. We left our luggage in the room and went over to explore Stanley Park, which is a horticultural feast. After several hours of hiking, we returned to the room, and the temperature was even more oppressive than before. With some searching, I found an old window air conditioner hidden behind the drapery in the lower left corner of the window. I turned it on, and then we left for a glorious sunset dinner cruise of Vancouver Harbor. We got back to the room after 10 pm, and it was a little more comfortable, and continued to be for the rest of our stay. The hotel was an easy walk to Stanley Park, as well as to the dock where the dinner cruise boat was located. After the cruise, we walked back to the hotel using a main, well-lit and safe street that was full of people enjoying the superb weather and the start of Canada's Victoria Day weekend. The next day we scheduled a hop on-hop off trolley tour of the city. The nearest stop for the trolley tour was a mere block and a half away from the hotel. The hotel does not have a complimentary breakfast, but is attached to a restaurant with full breakfast service. For lunch we ate at the Babylon Cafe, an Iraqi restaurant around the corner from the hotel, where we had Lamb Shawerma Wraps (like Greek Gyros, but more spicy). They were outstanding! The hotel, though it needs a little updating, was very convenient for us. The staff was friendly and attentive to our needs. We would stay there again.

"Very good location to explore Vancouver."

4
05/06/2017

In Davie Street, so a bit noisy, but a busstop in front of the hotel. Public transport brings you everywhere, even easily to the airport. Walking distance to English beach, to Stanley Park and a lot of restaurants and shops. We had a nice view from the room. Helpfull people at the counter, the room was clean and comfortable. Fast internet connection. No breakfast included.

"Comfortable Rooms"

5
02/06/2017

This Hotel is in a nice location close to Stanley Park and the beach. The attached restaurant is reasonably priced with a variety of food and drink. The lift is quite small and appeared to have the tendency to get stuck, The staff were very helpful, overall a nice place for a few days visit.

"Staff give a Friendly welcome and nothing is too much trouble."

4
30/05/2017

Nice position close to the water. Ask for a quiet room as the street side is quite noisy. The restaurant is very good and reasonably priced. Starbucks on the corner and a few eateries within easy walking distance. Very close to Stanley park.

"Comfortable room, good location, very nice and helpful staff"

4
28/05/2017

The hotel on Davie street is very well located, near bus stops, Stanley Park and a great number of different restaurants, coffee places and shops. The staff is great, very helpful and allways with a smile. Room was quiet, spacious and comfortable. I would not hesitate in recommending this hotel for a stay in Vancouver.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of our property. I would like to Thank You for recommending our property and enjoyed all of the shops and restaurant in amazing English Bay. We look forward to seeing you on your next trip to Vancouver.

"The best situation around English Bay"

5
28/05/2017

You dont need a car in Vancouver, The Hotel Best Western Plus Sands is located at 3 major Bus Line, 5 - Downtown , 6 - Downtown, 23 - Beach. You get a Compass DayPass near to the Hotel ( at SafeWay or London Drugs)

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of The Best Western Plus Sands, I am glad you enjoyed your stay with us and found the hotel to be a great jumping off point for your Vancouver adventures. We look forward to seeing you on your next trip to Vancouver.

"Enjoyed our stay!"

5
26/05/2017

Very friendly and helpful staff, including the front desk, the greeters/bellhop, and the cleaning staff! Room was nicely furnished, well maintained and very clean. Although it was a bit pricey for our budget, we enjoyed our stay very much and love the location close to Stanley Park and within walking distance of downtown Vancouver. We will definitely go there again.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello I am glad you enjoyed your stay with us and found the staff to be very helpful especially the Bellman. It is great to hear you enjoyed the location and were able to take in Stanley Park. We look forward to seeing you on your next trip to Vancouver.

"Nice stay and awesome front dest help"

4
23/05/2017

We stayed here for two nights and had the third floor. The rooms were clean and comfortable. There is construction next door, but they only work during the day. One out of two elevators is not working so we had to wait several times or we used the steps. Close to the hop-on/ hop-off trolly or bus and walking distance to the bay and park. Great location for places to eat and shop at also. Miguel and Andy were very helpful and nice.

BWSandsGM, General Manager at Best Western Plus Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and found the hotel staff to be very friendly and helpful. I will pass along your compliments to the front desk staff members Andy and Miguel. We look forward to seeing you on your next trip to Vancouver.

"Clean but dated"

2
23/05/2017

Clean hotel with minimal amenities and very, very dated. It doesn't seem like any lobby, hallway renos have been done in many many years. No safe in rooms, VERY old elevators, no fan in bathroom, and very hard to control temperature in the room. Great location, comfy beds, but I am not sure we would stay here for that price again.

"Very good hotel , review is late , but better late than never"

5
22/05/2017

We staid in this hotel at Sep, 5 2016 , but only now i took the time to review it. It is perfectly located next to the beach and the park . We didn't book it in advance but just walked in, before and after a cruise from Vancouver to Alaska and back. Rooms were very nice ' wide equipped with a coffee machine and all other needs . we had a washing machine ( coined operated ) next to our room which solved our needs after a week cruise from Vancouver . the hotel has it own parking lot ( very convenient ) , many restaurants around . hotel stuff are very helpful and very friendly . bottom line : was perfect for me . Hilik

"Bayshore Lounge Very Slow Service and Poor Crab Cakes"

1
22/05/2017

Very slow service, very loud music and poor crab cakes with no sides...waitress felt bad for the one hour wait and comped my beer. Thank good for for 7-11 and a protein bar otherwise I would have starved!

"Good hotel close to English Bay & Stanley Park"

4
22/05/2017

This is the second time I have stayed at the Best Western Sands. The location is ideal - handy to public transport and located strategically close to Stanley Park and English Bay. It is a brief walk to many of the Stanley Park features - Seawall, Second Beach, Totem Poles and Aquarium. Even closer are the Amazing Laughing statutes and the Inukshuk. A Vancouver Hop On Hop Off bus stop is located in English Bay. Around the corner from Davie Street is the Denman Street eateries and Robson Street shops. The hotel is clean and tidy and well priced. Unless you have a reason to stay in the centre of the city, English Bay provides a great location to start your Vancouver exploration from.

"Good hotel, great value, great location"

4
16/05/2017

Stayed recently on a 3 day trip to Vancouver. Brilliant location with English Bay on your doorstep and an easy stroll around downtown. We stayed in the standard rooms which were excellent value. Rooms are dated, but clean and comfortable all the same. Good bar downstairs for a handy drink or food but there is so much near by we didn't spend much time there. Perfect hotel for travellers that need a convenient and comfortable place to stay while exploring the Vancouver area. Only warning, overnight Parking charges are steep at $17 - adds up after a few nights.

"rooms not BW "plus" standard - however the location and restaurant food were great"

4
16/05/2017

The room was a bit dated, especially the bathroom. The first night the toilet water supply valve leaked onto carpet in foyer causing large (3sf - 1sm) wet spot at bathroom door entrance which was very wet and annoying. It was repaired the next day but still dripped slightly, not enough to run to carpet. We checked out the next day and let them know about the minor drip. The hotel was in a great location near English Bay and beach and we had a top floor room facing the ocean with a balcony for great sunset views just like the BC flag. The restaurant was one amongst many (200+ in that neighbourhood) but it held its own with very good pub food and service.

"Great Location - NOT Great Hotel"

3
15/05/2017

The location is wonderful with Stanley Park and the beach right across the street. The bed was also comfortable and the room was reasonably clean (other than the carpet). Those are the only pluses and the reasons for the 3 rating. If not for the location I would have given this Hotel a 2. The hotel is very old and has not been modernized, as a result the walls are paper thin and you can hear everything that happens in the rooms on either side of you. Unfortunately, we had loud people next to us all three nights we stayed there, making it hard to get to sleep. We read the reviews about booking a room on the back side away from the busy street to minimize noise -- that did help with road noise but not with the noise INSIDE the hotel. In addition, the carpet in the room was old and gross and the elevator was ancient, very slow and very unreliable. You were supposed to use your key card to call the elevator and it took anywhere from 3 - 15 tries to get it to work.

"great location, friendly staff, rooms are clean"

4
15/05/2017

enjoyed the stay, love the location, staff are friendly, rooms are clean. It is an old building but is tastefully upgraded have stayed here before and would again only complaint is the air conditioner did not seem to work - room was very hot the entire stay

"Lovely Place to stay"

5
15/05/2017

Lovely place to stay at the end of the street near the park and beach. It is a quieter area but still lots around. The staff especially the valet are helpful and caring. The beds are like sleeping on a cloud, loved it. Parking is convenient. I would recommend this hotel to anyone, families or anyone.

"Excellent experience"

5
09/05/2017

The staff went out of their way to make sure we were comfortable. A choice of rooms and early check in was offered which we accepted. There were some renovations going on which did not disturb us. Would recommend

"Great for Location and Convenience"

4
07/05/2017

Twelve of us stayed there after a cruise and had 2 rooms-325 and 525. Both were quiet as stated when I booked. The sofa bed in 525 was horrible-bent frame and springs in thin mattress could be felt. The hotel is older and reminds me of many European hotels I've stayed at-tiny lobby and all. BUT for us it worked well at a good price. It is in an older big city area complete with others from less fortunate walks of life. But with that brings wall to wall interesting little shops and a fun walk down its street even in the rain. It is so convenient to walk along its beaches, take public transportation and enjoy the many good restaurants on Denman Street that it makes up for all its deficiencies.

"LOCATION! OFF ENGLISH BAY NEAR STANLEY PARK"

5
07/05/2017

This was our 4th stay at this well maintained smaller hotel a block off English Bay and near to the sea walk into Stanley Park. The rooms are a good size with excellent beds, the check in staff is efficient and friendly and management treats repeat guests very well. We enjoyed the courtesy paper with our nicely cooked breakfast in the hotel restaurant / lounge. The area is under redevelopment but a major food store and drug store are nearby. We used a day long transit pass to easily get downtown to the cruise port and then circle back via the restaurant and shopping area in Yale Town. Vancouver is a tourist city affected by cruise ships and special events so rates can vary dramatically over the year. If possible book early directly with the hotel. ** USE TRANSIT: Only 45 minutes from Airport with one transfer to Davey Street bus. The $5 skytrain surcharge only applies to trips from airport.

"Good location but !!!!!!!!!!!!"

3
06/05/2017

Firstly I would like to say that staff at reception are excellent,rooms are OK need updating a little but that is in hand.Overlooking English Bay it states - limited side view at best if you are lucky.Requested sea view room but got back street view overlooking flats and a building site.Could live with that but my advice to anyone staying here is to avoid the restaurant for evening meals at all costs.Firstly it seems to cater for people not staying at the Hotel more than guests.It is a pub style establishment with televisions everywhere and very loud music.No complaints about the food albeit from a limited choice menu but if anyone is looking for a quiet meal after a long days travelling etc. I would strongly recommend that an alternative is sought. In short whilst we always stay at BW hotels if possible wherever we travel we will not be returning to this hotel.

"Just Okay..."

3
05/05/2017

Great location & helpful front desk but fell short on quality. The photo depicts paint on the carpet although the wall above is wallpapered... perhaps from the ceiling? We often stay Best western & used points to book this room leaving us with a double queen room. Also, the lighting behind the headboard didn't seem to turn off strangely. Not a great sleep without darkness. Would maybe stay here again but far more likely to try out somewhere else...

"Great"

5
02/05/2017

Loved the location on Davie St. Water views from room, extensive range of cafes close by, easy walking to everywhere and bus on doorstep. Stanley Park is very close and there's lots of good walking and cycling to be had here. Our room was roomy with a very comfortable bed, double sofa, desk and chair, refrigerator. Room was cleaned well each day and it was a pleasure to come back to at the end of the day. The bar had atmosphere and great staff.

"Well situated however plays around with room pricing"

4
30/04/2017

Been staying at this property for over 15 years when in town on business and the hotel staff have always been exemplary, however over the past few years I have realized that the hotel increases room rates dpending on the days you are stayng in the hotel, even though like this last time it was out of season. The elevator is an older model so you can't determine where it is and when you put your key in slot to call it you do not know if the system has accepted your request.

"Had the Best Rest at a Best West"

4
29/04/2017

Great location and super clean rooms and one of the best hotel beds ever. A bit of traffic on Davie Street but not enough to wake me ever. Handy to some decent restaurants on Denman Street and half a block to the beach, and our pooch felt very welcome there, too. Overall a good place to stay for a moderate price.

"First Vancouver trip"

5
29/04/2017

This was our first trip to Vancouver and the place was wonderful. Franny and Derek at the front counter were very helpful and friendly. Beds were so comfortable and a great location right by the beach

"BW Sands Downtown Vancouver"

4
29/04/2017

Very good location for visitors. Parking is OK for small vehicles, tight for work trucks. Staff is very helpful even when quite busy. No continental breakfast, and you do have to pay for your parking, which was a new one on me, and I live in these places.

"good value"

4
27/04/2017

Good location and clean and comfortable and better price than in centre of city during weekdays. One can walk to sea path and stanley park in 3 minutes and walk along beach or use sidewalks along false creek all the way downtown, several kilometers of great views.

"Family"

4
26/04/2017

We have enjoyed out stay at this hotel for many years and keep returning. Their prices are competitive and location is excellent. Walking distance to the ocean and great views. All staff is very professional in providing a great experience.

"Location!"

3
23/04/2017

The main reason that we stayed here was because of the location. We were happy to find out just how close to the ocean and Stanley Park. The walks were awesome, and when we got back to the hotel we were welcomed in... great staff!

"Hotel charges you for emptying your waste!"

3
20/04/2017

I stayed here for 6nights and most of the time didn't even use the room. In fact, I think I didn't have trash in the room to clear. Upon checking out, I was told that I have to pay $12 ($2 per day) for its zero waste programme. It came as a surprise for me because I wasn't inform about this during booking. The guest services officer said it is part of "misc fees" and indeed there was a line in the fine print of its receipt. I gave my feedback that all hidden charges should be communicated upon check-in. I have stayed in so many hotels before but this is the first one I have a fee slapped on me for clearing my trash. Don't get me wrong - I think hotels have the right to charge whatever services it provide, I am just annoyed that in principle it wasn't made known to me upon booking. According to them it is a Vancouver requirement for hotels to charge for clearing trash. I am not sure if this explanation is a verified fact. My next trip to Vancouver - well, I will choose a hotel that is more upfront with their charges. Definitely not Best Western Plus Sands.

"Our experience at the Sands"

3
17/04/2017

We traveled for medical reasons and wanted to use our Best Western points for one night. Sands was less expensive and the original hotel we used before, THE DOWNTOWN BW On Granville Was no more. We didn't get a view of ocean.

"Excellent location, good value for the money"

4
13/04/2017

The Sands is really just steps from the Sand. If you are lucky to get a front water facing room, you actually can watch the sunset from the balcony or even the room. It is close enough to downtown to walk. Parking works well too which can be a challenge this close to the city center. friendly staff, clean rooms, a bit dated, but given all the other positive aspects, a good stay.

"Fantastic Location"

4
12/04/2017

Right close to Stanley Park....a must-do highlight on a Vancouver visit! A very decent hotel for the money, with the friendliest staff around. Tons of restos and shops around too. Bus stop right outside the hotel. Great bed and dreamy pillows. Very recommended!

"Great, but noisy"

4
12/04/2017

Stayed here for 8 days. The room was adequate and provided the norm; was surprised about getting a microwave which was a great plus. Everything was great from the friendly front desk, thorough housekeeping and food served at the downstairs restaurant. The restaurant had great deals throughout the week if you're not up for exploring Davie street. That being said, we were also glad to be of walking distance to clubs, pubs and other restaurants. Overall very happy with the hotel. My only negatives would have to be the noise from the outside traffic, regardless of being high up on the fourth floor. We had to keep the window open, as it was a "quieter" option in comparison to the AC running. The microwave in our room was surprisingly loud as well.

"Vancouver trip"

3
09/04/2017

Noise from traffic was really loud in the room and bathroom was a bit small. Very good apart from that, bed was comfy. Staff very friendly. Very well situated for walking along English bay and going into downtown area.

"Good location "

4
09/04/2017

We stayed here for 3 nights. A very good location for people who like walks on the beach. Nice clean rooms with tv, microwave and fridge. They have happy hours till 6 pm at foods and beer and a very beautiful sight of the ocean. I definitely recommend it and we will come back soon.

"Excellent Place to stay - near the Beach"

5
05/04/2017

This was a gem of a hotel. Great rooms and a great restaurant and bar downstairs. Great for a short stay and a short stroll to the beach and some wonderful restaurants and only about a 10 minute walk to Stanley Park and to the city. You can also walk the sea walk from here as well but it takes about 2 hours.

"Mould!"

1
03/04/2017

It would need a major overhaul. We booked this hotel because it was a best western "PLUS". We have always had great experiences at the plus hotels. Our first room had a bunch of mould around the a/c unit. "My wife and kids have Asthma" Btw it would have not been good for anyone. They moved us to another room which had similar issues. They then found us a room which was better. Which had a leaking waterline on the sink which we asked them 3 times to look at. It was finally repaired the day before we left. Also I never had a hot shower until the morning we checked out. Probably because I took it at 5 am!

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for your response and stay at our hotel. I am sorry we could not provide the stay you were looking for. Our Front Desk staff tried very hard to accommodate all of your requests. I am sorry we did not exceed your expectations.

"Okay"

3
27/11/2016

Room was clean and whilst tight we were able to fit 5 of us ok with the sofa bed and two queen beds. The Bathroom was very small though and quite dated. View from room was uninspiring over a back lane and demolished building. Bus transport was good with the stop directly outside hotel. Staff were friendly and helpful.

"Great location"

4
19/11/2016

I travelled with my 75 year old dad and we enjoyed the hotel and the location and the view. Bathroom was a little tight but bed was awesome. Staff were friendly and accommodating. Great restaurants around and close by.

"Mixed Thoughts"

3
19/11/2016

Great location, near many good restaurants on Davies and other directions. Staff are great. In 2012 the hotel was undergoing reno's and we were very happy with our stay. In 2014 the hotel was what we expected and never wrote a review. Now in 2016 we stayed on the 4th floor and the rooms that were renovated 3 and 4 years ago look weary - grout coming out of the bathtub surround, paint in the bathtub. Felt like the maintenance people had no pride in their work. The room was clean but a grit on the bathroom floor. What surprised me the most was the very noisy reception area when checking in. Felt like we were at a pub instead of a Plus hotel. The staff were also distracted by the noise. They now have a lounge just off of reception. Never went to check it out but it was not inviting way to be greeted into the hotel. The excellent front staff helped overcome the desire to turn around and walk out.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review I am glad you enjoyed your stay with us. We are currently renovating the hotel again after some minor upgrades in 2012. We have still more work to do but have added new headboards, lamps, artwork and casegoods. We look forward to seeing you on your next trip to Vancouver when the rooms are completed.

"great location, average hotel"

3
18/11/2016

This hotel is steps away from beautiful English Bay. This is an acceptable hotel. It's clean. The staff are helpful. We could hear a baby crying several times through the night as well as someone coughing a lot. So our sleep was interrupted.....while mid week prices are good, the weekend rate jumped considerably. Restaurant is in the hot and Starbucks is steps away.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us except for the interrupted sleep. It is great to hear the staff was helpful as we strive for amazing service. We look forward to seeing you on your next trip to Vancouver so you can once again enjoy the beautiful English Bay.

"Love this place!"

5
17/11/2016

We travel up to Vancouver every New Year's Eve and stay 3 or 4 days. We can't imagine staying anywhere but the Sands. Great staff, super location, excellent lounge and restaurant, very comfortable and clean rooms.......all of these things add up to a trip we look forward to every year.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoy your annual trip to Vancouver for New Years Years Eve. Vancouver has so many great events for New Years including Fireworks in Coal Harbor. We look forward to seeing you again this year, Its right around the corner now.

"Hubby's birthday "

5
16/11/2016

I wanted to take my husband on an over-nighter to Vancouver for his birthday this year. We stayed at the best western plus sands and it was awesome! I booked it online and under the "special requests" box I asked if they could have one of those happy birthday foil helium balloons in the room ready for us. I totally forgot I had asked and when we got there, it was floating above the bed and my husband was so happy! The bed was so comfortable and the pillows were amazing! Not the normal neck cranking, can't sleep type, but actually very comfortable! I almost want to see where they get them from. Front desk staff was very polite and helpful as well. Would definitely recommend it to anyone.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property. It is great to hear you had a lovely stay for your husbands birthday and he was surprised by the balloons. I am glad you enjoyed your sleep and found our bedding to be very comfortable. I will pass along your compliments to Kylie for setting up your room. We look forward to seeing you on your next trip to Vancouver.

"Clean and Friendly Hotel"

4
15/11/2016

We are enjoying every time we stayed with Best Western. The staffs always friendly and helpful. Very clean inside the room and got a good coffee and TV. Most of Best Western are pet friendly when we need to travel with my dog a lot.

"Nice place and great location"

5
14/11/2016

Very nice hotel and area was great. Super friendly staff, and super clean room, I highly recommend this hotel if you want clean, nice and close to beach. The staff offered a coupon for our dinner plans, so let them know where you plan to eat you may get lucky too.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property. I am glad yo enjoyed your stay and found the hotel's staff to be very friendly and the location to have everything your looking for. We look forward to seeing you on your next trip to Vancouver.

"Mouse in Room"

2
08/11/2016

I stayed two nights at this hotel in Downtown Vancouver for work. My stay was good and comfortable. My co-worker reported a mouse in her room when checking out and the staff said that she should have reported it earlier and they would have moved her. They also offered free parking to make up for the mouse. My co worker asked to speak with a manager and there wasn't one working in the morning. I wasn't impressed with the service. I would avoid this hotel if you can. For 200 a night rooms and the location it should be better.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property and despite it being not flattering it does help to learn from our guests. I do apologize about the mouse in your room. With being a metropolitan city we have an aggressive exterior prevention program to prevent incidents such as these . We understand how determental it is to the business through reviews of the hotel on social media sites and guest retention. It does not change your situation and I believe you have e-mailed us directly regarding the issue and we have worked to come to an agreement. The hotel has just been through a major renovation to our water system Internet and decor to keep guest satisfaction high. I hope you will give us another chance to exceed your expectations.

"Location but nothing else"

2
07/11/2016

If you want to stay in the heart of Vancouver's Westend, I suggest the Coast on Denman. If you want a BW downtown, try the BW Chateau on Granville. The fifth floor suite is not big enough for entertaining and even if you do most of your guests won't appreciate the view of derelict homes or grubby rooftops. The standard rooms are just for sleeping but don't try to change anything more than your mind in the tiny bathrooms.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of our property. I do apologize that you were not happy with your stay and felt the rooms were to small. We have just finished an exciting renovation and look forward to you giving us a second chance to exceed your expectations.

"Will stay here again!"

4
06/11/2016

Great location. Can't beat this price for downtown Vancouver. Close to the water. The bus stop is right across the street. You can also rent bikes from a place right across the street. We stayed on the 2nd floor and it was quiet. Lots of great restaurants very close by. It's an older hotel but clean and we didn't spend a great deal of time in the hotel as there's so much to see and do in the area.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of our hotel. I am glad you enjoyed your stay with us and found the hotel to have everything you needed and loved the area. We look forward to seeing you on your next trip to Vancouver.

"Great location, great stay!"

4
04/11/2016

As other reviewers have said, the location of this hotel is fantastic for exploring Stanley Park, the seawall, downtown shopping and even Granville Island market and vicinity. If you want to take the bus, there are several that stop right in front of the hotel. Everything you could possibly want to eat or drink is right in the neighbourhood - there are lots of coffee shops and restaurants of every description nearby. And of course, English Bay is minutes away! Our room on the 5th floor had a balcony and a view of the water - it was so pleasant to sit outside and enjoy the scenery. The hotel is clean and comfortable, and the service we received was always friendly and helpful. We only had breakfast in the hotel restaurant, but it was really good. Another plus - the room had a fridge and small microwave, and decent in-room coffee! We will certainly stay here again when we have opportunity.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you for the review of the hotel. I am glad you enjoyed your stay with us and found the hotel to be in a great area and had everything you were looking for. We look forward to seeing you on your next trip to Vancouver.

"Our Favorite"

4
03/11/2016

Great location to Stanley Park, shopping and restaurants, recently upgraded. We have been staying at the Sands for years, Convenient to English Bay. You can walk to Robson Street, the main shopping street in Vancouver or take the city bus right outside the hotel.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the Hotel. I am glad we are your favorite spot to stay in Vancouver. we look forward to seeing you on your next trip to Vancouver.

"Central hotel, good neighborhood to visit Vancouver"

4
01/11/2016

If you're looking for a central hotel near Stanley Park, this would be your best choice for your visit to Vancouver. The hotel is across the street from the start of the sea walk, so you can walk to Stanley Park without all the parking expenses. There are many good restaurants on Davies and Denman Street, you will have all the food choices with reasonable price. Tim Horton is across the street, Starbuck is on your right hand side at the corner. The bed is comfortable and the room is clean and functional. There is NO breakfast and the parking will be extra charges, but it is really worth the daily parking fee. Say hello to Brice and Miguel at the front desk, they are the best employees with all the knowledge of local area as what to do/see. I did not eat the restaurant downstairs, but the menu looks very tempting. Overall, this is an excellent hotel to stay, has been at this hotel 3 times and happy each time I stayed here. Highly recommended.

"Great"

4
26/10/2016

It was a pleasant surprise! I will start off with the worst things about the hotel: Lobby and the lift. It looked very dated and I was expecting the room to be the same. That's about all. Room: New, clean, large and modern. We booked the cheapest one on Expedia. Comes with free food coffee. Toilet: looks dated but clean and functional. Location: Again I was very surprised how accessible the hotel is. There is no subway station nearby and it's located on a far corner of Vancouver based on what I see on the map. Don't be deceived. There are 3 bus services #5, #6, #23 right in front of the hotel. #5,6 goes to downtown and Vancouver City Centre station in 10mins, #23 goes to yaletown roundhouse station, Granville Island is accessible by #6 and changing to #50 at Granville street. The bus service is reliable and regular. The hotel is located a short walk away from English Bay beach. Vancouver is a very walkable city. Overall, I will staying in this hotel again if I were to return to Vancouver.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the hotel. I am glad you enjoyed your stay at our hotel and you like the recently renovated rooms. We still have a few updates to the rooms to come and Lobby is next. We look forward to seeing you on your next trip to Vancouver.

"4 Stars??? Unfortunately not."

2
26/10/2016

I had high hopes for this place considering the reviews and ratings on this website. Unfortunately I would not stay here again. Pros: - Very Friendly and accommodating staff. -Great location in terms of shops and restaurants and close to the bay. -Great restaurant/bar downstairs -Comfy beds. Cons: -We booked a adjoining room with my elderly inlaws. The door between the rooms was locked and the staff did not have a key. This made life difficult -The AC unit itself did not consistently work. -Room was not the cleanest at all. -Bathtubs in both rooms and pieces of the fiberglass missing which was abrasive to your feet and could probably cut you if the angle was right. -Pillows are horrible and need to be replaced. -PARKING is not guaranteed even though you pay the nightly fee. They have 1 main lot with 2 floors and then a overflow down the street. We had to park in the overflow down the street 2 out of the 3 nights. Our last night we weren't even able to secure a spot so we had to park on the street a block away. I get it. Its a best western and not a HILTON. That being said the basics unfortunately were not covered well.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property. I do apologize that you were unsatisfied with your stay. I especially apologize about the parking situation. We do have 3 lots and part of the main lot is being using for renovation storage. I do apologize this inconvenience during our renovation. I will also look into why the staff could not find the key. I hope you will give us a second chance on your next trip to Vancouver and let us exceed your expectations.

"Great location"

4
26/10/2016

The location is the most important thing about this hotel; denman and davie, across from english bay. The suites on the top floor provide a small deck where you can view the ocean. Lots of interesting eating places within walking distance. The rooms are clean and modern but not really luxurious; would go back. I increased the rating to 4 based on the location.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the Best Western Plus Sands. I am glad you enjoyed your stay with us and found the hotel to have an amazing location. We still have some more renovations to accomplish and look forward to you seeing them on your next trip to Vancouver.

"Good location"

3
20/10/2016

This hotel was comfortable and the location was very good. Within walking distance of many good restaurants. End of a tour run by Road's Scholars. Most of our trips were done by tour bus, i.e. parks and museums. This hotel's breakfast wasn't great though, but there was a Starbucks down on the corner.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed the hotel. I do apologize you did not like the buffet we provided for breakfast. We Do have a full breakfast menu with some unique and traditional items. We look forward to seeing you on your next trip to Vancouver.

"Good location and staff"

3
18/10/2016

Had no problem with the staff or the location just the fact the deposit was 250 and it took days to reflect on my credit card. This is a huge pain when you are travelling and I wasn't impressed that it took from checkout on the 13th till the 18th to clear. An example of another hotel which was 4 stars cleared the next day and was 125 security deposit. The elevator has this jumpy feel when you stop which gave me a heartache the first few times. Would stay there again but definitely prepare for the delay with the deposit refund.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us. I do apologize the security hold took so long to release possibly because of the weekend as it is only suppose to take 2 business days to release. We look forward to seeing you again on your next trip to Vancouver for the same friendly service.

"A WELL LOCATED AND REASONABLY PRICED HOTEL"

4
18/10/2016

Excellent location near to Stanley Park and False Creek ferry link to Granville Island with a wide range of restaurants within easy walking distance. Also good public transport links to other parts of the city right out side the hotel. The rooms in the hotel are well appointed and have recently been updated and redecorated although our bathroom was looking tired and needed refurbishing. Helpful and pleasant staff add to the overall experience of staying here.

"Perfect pre-cruise hotel"

4
17/10/2016

We booked this hotel because it is convenient to the cruise terminal, a short ride away. The check in was fast and efficient, our room was comfortable, and the bedding was very good. The bathroom tended to be a bit small, though. There is a Tim Horton across the street and a Starbucks at the end of the block. I remember the muffins at Horton's from previous trips to Canada and they are always super. We ate a quick meal at the Safeway Market Sandwich Deli a short distance down the street; very good and inexpensive. A taxi appeared almost instantaneously after calling for one and it was just a short trip to the terminal. Would definitely use this property again if the need arose.

"Great location in the west end"

3
16/10/2016

The room was adequate. The food was adequate. Problems with electrical systems and phones did occur and were not promptly attended to for repairs. However, I would probably chance staying there again because of the location but adding a hotel shuttle would be a great plus.

"Excellent location"

5
15/10/2016

perfect location right near the beach. we even had a view of the water from our room. the hotel wasn't as modern as others but this was a early good price considering the location. rooms were big too. didn't eat in restaurant but other guests told us the food was really good. I'd definitely stay here again amd will be returning to vancouver real soon

"Good combo"

4
13/10/2016

Price vs location vs amenities this place is a good combo. Although an older style of hotel, the features are still in good condition, and the experience overall is very good. Yes there is a bit of road noise, but thats the price you pay for transport to anywhere in Vancouver being literally at the door.

"Lovely stay in Vancouver "

4
13/10/2016

We have just returned from a 4 night stay at the Best Western Plus Sands in vancouver and could not fault the stay. Our room was well equipped, microwave, fridge, great Wifi and coffee maker and I was provided with a travel cot for my daughter. Our room was 427 overlooking English Bay and we were not disrupted by noise but to be fair we were only there to sleep (too much to see and do!). The beach and park are on your doorstep and a walk up Denman street or Davie Street had you where you wanted to be in no time at all. Plenty of choice for food all around and a friendly Starbucks just a few yards away. For the price and location alone I will definitely stay again!

"centrally located"

3
10/10/2016

walking distance to everywhere, restaurants, beach, parks, bridge, bars, many ethnic places to eat etc. lively downtown area, yet quieter than one would expect at night. and now this part of the survey is getting too long lol.

"Plus ....the noise"

3
08/10/2016

A great location adjacent Stanley Park and English Bay with restaurants and entertainment within walking distance. The room on the fifth floor had a balcony overlooking the street but sadly the windows allowed the street noise to permeate the room environment. When I enquired on check-in if upgrades were available I was told all rooms were recently renovated and were the same. Not true! Regardless the bed was comfortable and the location made up for any hotel deficiencies.

"A comfortable and affordable hotel"

5
07/10/2016

A good hotel at a price that won't make your eyes burn out is not easy to find in Vancouver. However this place is just perfect when you don't want to break the bank. Off season rates are very reasonable for a pleasant hotel close to everything and on the bus line to all the sights. A recent update has provided nice work desks and a microwave. Pleasant staff. This is our home away from home when we visit Vancouver. A big plus is a good supply of dog friendly rooms.

"great location, efficient and attentive staff"

5
07/10/2016

Enjoyed our summer stay, nice welcome, room overlooking the main road, plentiful parking. Did not eat at the restaurant but Tim Horton's directly across the street, handy for a cheap breakfast. Also many eateries a short walk away. Nice clean room and en suite, would stay again.

"Basic dated hotel "

3
06/10/2016

Awful customer service from the front desk in need of updating very over priced for the condition plus points look out to English bay and excellent bus route I love Vancouver and would return again but to a hotel I've used before

"the perfect stay"

5
05/10/2016

the hotel was perfect in every way,very nice rooms,quiet and clean.the staff is helpful and professional.the restaurant and lounge in the hotel served high quality food at good prices,the bacon is to die for.The happy hour is a nice touch.overall it was a very satisfying experience.Next time we go to Vancouver,we will check in at the Sands again.We'd be crazy not to.

"A nice hotel to spend time in Vancouver"

5
04/10/2016

My boyfriend and I really had a good time staying at the Best Western Sands. The rooms could be a little more up to date, but in general, everything was neat. We were on the fourth floor and we did not hear any noise from the outside, we slept really well. The hotel is well situated, just across the street from English Bay beach and the beginning of Stanley Park, in a great neighborhood. The staff was polite, at front desk, the restaurant and the room service. We really had a good time in Vancouver! :)

"They will call pest control"

3
02/10/2016

Rooms, bathrooms, bath amenities, coffee and tea facilities, microwave, frige and mainly the location would be perfect if we didn´t find a mouse in our room the last day we were there. It run quickly under the sofá (we took a picture before it disappears under the sofá). Checking out we told to the staff. The only words we heard was: We will call the pest control. Nor even we are sorry. We didn't have enough time cause we had a fligth back to Brazil and taxi to the airport was waiting but it is a good reason to ask for indemnity. As a physician I say that this is a public health problem.

"Book Top Floors and Bring Your Earplugs!"

3
29/09/2016

First off, we will return here even with the noise issues from the street. Do not stay in room 118. It must have been the last room when we booked. The street noise was louder on the 1st flower than the 3rd floor, but 118 is also next to soda machine, elevators and the loud closing door to the stairs. The bathroom faucet was not working properly and although they gave us earplugs and a fan to create white noise, it was simply disappointing. Their fee for the night did not come close to the value offered and they knew it and cut the rate and moved us upstairs two floors. Rm 326 was an upgrade. The rooms are smaller than US rooms and the bathroom is very small, no fan, and fluctuating shower water temps, but with the wall of windows overlooking the water (english bay beach) and windows that opened, it created a nice effect of added space. The view from here is great with sunsets on boats in the bay. The back side of the hotel is on an alley but I cannot imagine it is much quieter. The windows are an issue. So, the hotel is updated (windows are NOT) but it has a bit of an older feel to it which the location will help you forget about. You are right next to Stanley park, the beach and shops of all variety. Location is the biggest offering here and why we will stay again. You can get up, rent a bike or walk/jog through the park and grab breakfast up the street at the Red Umbrella Cafe. You will pay about $18 for daily parking in a tight lot. We had a fridge, coffee maker and microwave in each room. The front desk staff were great. I would suggest they let folks know that noise is an issue though. We did not sleep through any of the nights due to street noise-bars letting out, deliveries in the am... ...try for higher floors!

"Dining in the Park Way restuarant in the Best Western Hotel"

2
28/09/2016

Went into the Park Way restuarant in the Best Western Hotel on Davie Street a good few times for meals they were always very good. On our last vist two weeks ago we were very disapointed by our server, she did not seem interested in serving us she was too busy talking with her friends. The bar person came over to get our drink order and asked her to come over to us to take our meal order. We eventually received our meal which was not great it was disapointing to say the least. When we had finished we waited for what seemed ages to pay our bill, we had to call over another server to get our bill but as she had not served us she went to get our server. Needless to say she did not get the usual 15% tip.

"Excellent location and room "

5
26/09/2016

Just at English Bay on Davie St make the location really spectacular. Walking distance to a lot of restaurants (West End, Davie St; Granville; Yaletown). Room is comfortable, clean and functional. Handy Pub attached to the lobby hotel

"Convenient location"

4
26/09/2016

Very convenient location; close to Stanley Park, beach and restaurants; steps to Tim Horton. The room is spacious and clean although it is a little dated. We could leave the car at the hotel and walk to the beach and the Park.

"Great location for Stanley Park and English Bay"

5
26/09/2016

Location wise if you are wanting to be near Stanley Park and English Bay, 2 min walk to the beach for sunset. Perfect. I was on the back of the hotel not with the nicest view and no sunset views unless you count the reflection in the windows. Comfortable and clean room, though not feeling the most modern. Ear plugs needed if you are a light sleeper as there is a bit of noise from outside. It is single glazed which I think doesn't help. Staff pleasant and friendly. TIP: If you're staying 2 or more nights and do not get your room serviced, you get rewarded for being green and get a $10 voucher off either restaurant, which are both good value anyway.

"Glacier Trip"

5
26/09/2016

The location for this hotel is excellent! It's right by the waterfront and near coffee shops, restaurants and other places to shop. The parking costs extra but our vehicle was safe and secure during our stay

"Mildly disappointed"

2
25/09/2016

We had checked the reviews of this hotel and weren't expecting to find the few things that dissapointed us within in the first 1/2 hour of check in. Initially the one thing I noticed was an odour in the room like mildew which turned out to be the AC unit which was running overtime . This wasn't a problem after shutting it off and opening the window. The next thing we found was the filthy toilet , it was apperent it was not cleaned from the previous guest as there was fresh urine literally dripping off the seat and sides . A quick call to the desk and cleaning staff was in the room tending to the bathroom.

"Nice finish to our Alaska cruise!"

5
23/09/2016

After 7 days at sea, we were happy to have our feet back on stable ground with a nice clean room, fresh towels, and no unpleasant surprises. As always, Best Western came through with everything we could ask for and more. Eddy, the hotel manager, was professional, courteous and eager to help with all of our questions and needs. This was our first visit to Vancouver and it won't be our last. We look forward to staying at the BW Plus Sands on our next trip to BC! ~BP

"Sweet hotel on Davie Street"

5
23/09/2016

We were booked into room 322, which faces Davie Street. There was street noise during the day; but it wasn't too bad at night. We could see the ocean through the buildings across the street. The beds were comfy enough. The staff brought our luggage up to our room prior to our actual check-in. Very sweet.

"Great location, great hotel"

4
23/09/2016

Great room, very close to English Bay and short walk to Stanley park. Room 404 was spacious, king bed, lounge, desk, large closet with two suitcase racks. Bathroom is old but decent size and functional except the shower which is terrible. The worst shower I have ever had anywhere in the world (and I've had some bad ones) The heat and water pressure for the bath taps are fantastic, then when you flick it to overhead shower, you lose all heat and all the water pressure. Nice quality linen used in bathroom and on the bed. Staff at front desk friendly and helpful, they allowed us to leave our bags there after checking out and return later to change clothes, freshen up before calling for a taxi for us to go to airport. I reported the shower issue via I think a Booking.com review that was sent directly to me afterwards and the response was that they would rectify the issue for future guests. I hope they have done that. Apart from that issue, it was a great stay and I would stay again (but I would check the shower straight away and ask for another room).

"Good Service"

4
22/09/2016

We found a problem with the room Expedia had booked us into. You could here the music coming from the bar downstairs. The staff were most helpful finding us an alternative room on the other side of the hotel.

"Location, location..."

4
19/09/2016

Our room was a little tired but spotlessly clean, to be fair we noticed that a program of refurbishment was underway. Unless you want to be right in the noisy heart of the city you should give this hotel serious consideration, it is close by Stanley Park and the sea but only a short bus ride from downtown (the trolley bus stops immediately outside the hotel). There is a modestly priced restaurant in the hotel but also plenty of variety in the immediate area. Note - as a city hotel there is a daily charge for parking plus a daily tax for "recycling" in addition to the room rate.

"Pleasantly surprised"

5
17/09/2016

Very cosmopolitan hotel with restaurant in downtown Vancouver BC. Nice room, great front desk staff, and the extra convenience of a lively bar and restaurant on the property. Parking was a little tight but managable.

"Well below Best Western Plus standards"

2
15/09/2016

Hotel walls allowed significant sound transfer; so did the windows re traffic noise. There was insufficient parking. Lobby was not attractive - tired. Staff were casually dressed, not in BW clothing. Bed was OK; room was clean. No breakfast or restaurant

"Location, Location"

4
13/09/2016

The Best Western Sands Plus is an older hotel which met our needs perfectly. It is located right across from English Bay beach and there are hundreds of eateries close by. The staff was very pleasant and polite. The beds were extremely comfortable. We enjoyed breakfast at their restaurant, $10 for a complete bacon and egg breakfast. I could barely finish it. This is a reasonably priced hotel with a great location.

"Great location, very thin walls!"

4
11/09/2016

Pretty standard hotel with a superb location, right in the heart of the most interesting and scenic part of the city, on bus routes, bike rentals, near Stanley Park etc. The walls however are paper thin. We could hear conversations, phone calls, coughing and more from the adjoining room. Not a big deal as we were tired from walking and slept soundly in the huge and comfortable bed. Leave the air conditioner running for white noise. We were happy with our stay here.

"Nice location - older building kept well"

4
11/09/2016

Nice location with beach and food/drinks within easy walking distance. It is an older hotel that is kept up with nicely. Nice room with an older style window air conditioner that worked well. Not much of a view from here towards the mountains and Stanley Park due to the height of the other buildings in the area. Restaurant attached was relaxing and had pretty good food. Excellent staff at front desk area.

"Great Hotel, Paulette - the Best Manager in the World"

5
10/09/2016

BW Plus hotel is special because it has a soul. Paulette is a great manager that listens to guests and does all she can to accommodate them. My friend and I asked for two separate beds in a room, while originally the room we reserved was King room with one bed. When we came into the hotel and requested a change, even though nothing was much available, Paulette went out of her way to find something for us. Experienced and attentive, she makes this place even more beautiful with her positive, cheerful and caring approach. Room we stayed in was impeccable. Thank you! Will definitely stay at BW Plus again and highly recommend it to any traveller to Vancouver, BC.

"All sorts of noise "

2
08/09/2016

Stayed here for two nights. The location is great - lots of restaurants in the area, and close to the English Bay. The hotel looks very shabby and needs a makeover. There was a lot of noise in the room, the elevator made noise all time, the refrigerator was humming all the time and if you turned on the A/C you couldn't have a normal conversation in the room. I wouldn't stay here again.

"Good value, Good Location"

5
07/09/2016

Stayed 3 nights in August and enjoyed our stay. Our king room was a good size with everything we needed. The location is great being near the beach, bars, restaurant and Stanley Park. They had great deals for breakfast and dinners in the attached restaurant. Would stay again.

"Great Location and Staff"

5
07/09/2016

Our room was large, great beds, quite and clean. The location is wonderful to go to the beach, walk to Stanley Park, and other sites. We got in late evening and the staff was wonderful with quickly getting us checked in and provided information about breakfast and things to do in the area. They provided maps and suggestions on what to see and do in the area. Before the trip I talked to staff several times on the phone and each time they were helpful and provided the requested information quickly and as it turned out, correctly. I would have no hesitations on returning and highly recommend this to families and those looking for an affordable and convenient place to stay that is clean, comfortable and convenient.

"Noisy and small"

3
07/09/2016

We only stayed for two night. Our room was just next to the elevator so we had a lot of noise also during the night from the elevator going up and down. There was no real air con just a fan cooperated into the window which was so loud and noisy we had to turn it off in order to be able to sleep. Also the plumbing was making a lot of noise. It seems like whenever somebody flushed all the water ran through the walls in our room. The water pressure in the shower was really bad and the water changed from warm to low all the time. The room was really small but ok. The staff was super friendly and helpful - nothing to complain about there. Parking fee was OK approx 14 CAD per day. The location was fine but I would definitely try another hotel next time being in Vancouver.

"Great Location, Great Value"

4
06/09/2016

We stayed at this hotel for five nights in December last year, and we had a fantastic stay. The rooms are quite large and had plenty of space for all of us, plus our bags -this was five nights at the beginning of a five week journey, so we had a lot of luggage with us (we had two rooms between five of us). Plenty of power-points for charging our laptops, phones, camera's etc. Location-wise it was perfect for access to Stanley Park, and the English Bay area in general. Very easy access to Downtown areas, and if you don't feel like walking, the trolley's stop right outside. The decor is a little old, and the rooms were quite dark, however that would be the only area for improvement. Staff were great, and the Bar/Restaurant downstairs had some brilliant deals while the NHL games were on, and breakfast was great value. Would definitely come back here again.

"location, location, location"

3
06/09/2016

This is an older hotel in need of renovation and sound proofing. The staff does what it can to make up for these deficiencies, but they can only do so much. The location is super and is in a happening neighbor. I might stay here again, but would spend time looking for quieter accomdations in the area.

"Ideally located, great hotel."

5
05/09/2016

We stayed for 4 nights. Perfect location for walking to all areas. Right by the beach and close to Stanley Park but still walkable to downtown, Canada place, Gastown etc and ferry to Granville island just round the corner. Bus stops right outside. Great choice of breakfast and bar, restaurant good for dinner. Very comfortable room. Only criticism was room was very hot but aircon worked ok. Would definitely return.

"Ideal place to stay for getting around Vancouver"

3
04/09/2016

The most unfortunate thing about staying here was that unbeknown to us we had picked the busiest weekend of the year. We had booked the hotel about 10 or 11 months in advance but we're disappointed that the costs had risen. We didn't pay for what was going on as we wanted to be the tourist and see what Vancouver had to offer. With roads closed we found it a bit difficult to get about. We stayed at the hotel for 4 nights and in prime position for English Beach and Stanley Park. You don't necessary need a car as there is trolley buses/buses outside the hotel, no good when the roads are closed. Parking is ok. They have an open air one and one underneath easily accessible to get into the hotel.Disabled parking is underneath. Our room overlooked the car park so was quite cool. It was clean and had ample storage/hanging space. The room was clean if not a bit dated. We had clean towels each day.Bed was comfortable. There is also tea and coffee making facilities. Breakfast isn't included in the rate so you can use the restaurant which is attached to the hotel. It has a pretty standard menu with prices fairly reasonable and well cooked. Some days you have to wait a bit. Otherwise not a bad stay, hotel just needs a bit of a makeover.

"Always a Great Place to Stay"

5
04/09/2016

Great location, great staff, great rooms, great lounge/restaurant ! Perfect place to use as a base for exploring English Bay and Stanley Park, or for exploring the city. Food in the Bayside Lounge is really good and not expensive. Great views of the bay area too.

"Great Location and Great Staff"

4
02/09/2016

Stayed here twice recently during a 2 week road trip and both times we had a fantastic time. Party of 2 adults and 2 children, we reserved a 2 queen bedded room. Our first stay was on the 2nd floor facing the rear of the property. Good sized room, comfortable beds, small-ish bathroom but adequate nonetheless. Air con was very loud but strangely soothing! Not the best view but that's not the Hotels fault. One issue I had was no room safe, which found odd but reception does hire them out (small enough for passports and some money etc). I would have liked to have signed something declaring what I was leaving with them for insurance purposes. Second stay we had a similar room on the 3rd floor but this time facing Davie Street with sea views. Much smaller rooms in comparison but you do get the view so its a catch 22. All rooms had microwave and fridge with coffee machine which was replenished with house keeping. Check in staff all very helpful throughout the stay, on hand with any questions from places to see to what number buses to catch. Great location, a stone throw from English Bay and 15 minutes to Stanley Park. Bus number 6 stops out front and takes you to City Centre Mall where you can catch the Sky Train out to the Airport, costs $4 per person. Good restaurant/pub attached to the hotel with lots of happy hour deals on food and drink. It is a little dated but for me it was quite nostalgic, its a good 3 star hotel and if you book in advance you will be able to book some very decently priced rooms. Would highly recommend to those wanting a beach location but still within walking distance to other part of the City.

"Loved the location"

4
02/09/2016

This is a nice hotel to stay. The location is really great, with Stanley Park and the beach nearby. We had breakfast at the hotel once. Breakfast was quite good. Good value for your money too. The rooms were comfortable and clean and had a good wifi. All personnel were really friendly. We stayed here in July (2 nights) and in August (3 nights). It was quite hot when we were there, so naturally we switched on the airconditioning. Although the rooms have recently been renovated, the airconditioners are old and make a terrible racket! They really, really need to be replaced.

"Location great hotel a bit dated "

3
30/08/2016

Great location and the rooms were clean and adequate. Nothing to rave about but it is near English Bay & Stanley Park which is fab. For Vancouver it is reasonable. Rooms had air con and are quiet (except for ones by lift!). Go to Cactus Club around the corner for a wonderful meal and view.

"Great place!!!!"

5
29/08/2016

We stayed two nights. The staff could not have been better. Nice little restaurant right in the hotel. Food is good and the prices are reasonable. During my trip, I injured my leg. They leant me a wheelchair at no charge for my entire stay. Very clean with nice rooms. Also it is a great location. Many restaurants, stores, and the beautiful ocean and Stanley park within a short walk. Thanks Best Western Sands for a great stay!!!!!

"Vacation with friends "

4
28/08/2016

The hotel is very pleasant. The staff at the front desk is fantastic. They are courteous, knowable and wry efficient. The rooms Re spacious. We could control our own Airconditioning so the room was very comfortable. I would definitely recommend this hotel.

"Comfortable and well located"

5
28/08/2016

This hotel is well located down by English bay it is very well priced and the staff were excellent all very friendly and helpful The rooms are large and the bed was very comfortable. The decor is s bit dated but quaint. Overall excellent value and s great place to recommend

"Great Hotel for Touring English Bay Area"

4
28/08/2016

We visited Vancouver with a tour group three years ago and stayed here. Quick to make reservations there before our recent return to Vancouver because of its prime location in a very popular part of town. It is a block from English Bay with its beach and especially access to Stanley Park where we spent more time than on our first trip. There are several restaurants right around the beach for good food and sunsets and more shops and restaurants on Denman Street around the corner. Our room was of generous size with all the amenities including sinks in the bathroom and by the coffee maker. The room would benefit from updating, but considering the reasonable rates and location we would stay there if in Vancouver again.

"Good resort hotel"

4
28/08/2016

From our arrival, early at 11 am, when our room was ready to our departure a week later we were very happy with this hotel. It is in perfect position for English Bay but still close to all downtown attractions. Arriving from a cruise it was only a short taxi drive from the terminal. There are numerous eating places nearby providing many varieties of food. Our room was reasonable size with good bed and smallish bathroom. The reception staff were all particularly friendly and helpful. Would recommend to anyone who wants to combine sightseeing with a little R and R on the beach.

"Road trip 2016"

5
25/08/2016

We stayed in this hotel last summer and were very impressed so we booked it again this summer. The hotel staff is very friendly and helpful. We arrived early and were able to check in at noon and park the car. Great location in English Bay. Room was very clean, comfortable king size bed. Will return in the future.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of our property. I am glad you enjoyed your stay with us and enjoyed the location of English Bay. It is great to hear you will return next year for the third year in a row. We look forward to seeing you.

"A reasonable hotel"

4
23/08/2016

My first time in West Vancouver (from CA) so I wasn't sure what to expect but the hotel was comfortable and reasonable for being located right by the beach. The bar downstairs was pretty cool and seemed to be “the Spot” to be at for the Super bowl…GO BRONCOS! We didn't stay much at the hotel because we were out and about being tourists but overall I/we had a good experience and would stay here again. The location was great!

"Appalling"

1
22/08/2016

This hotel is a waste of time to stay at. We stopped there one night, got put in possible one of the oldest rooms there with a very outdated a/c unit that didn't work. We had to ask 4 times for them to check on it. When they had realized that it didn't work they told us that all the fans were being used so they would need to move us to a different room. Great, or so we thought. The new room was better but still a old outdated window unit a/c unit and the decor was VERY outdated and felt very dirty. For the prices that they are charging I think the place needs a makeover and fast. I would not stay there again.

"Pre-Cruise stay"

4
20/08/2016

The hotel is in a funky, eclectic part of town. Nice rooms, good pub attached to the hotel, 20 minutes from the airport, 10 minutes from the cruise port. We walked around the hotel neighborhood - lots of small, local restaurants to choose from, great park to walk around, beach area super close, Stanley Park just down the street - in other words plenty of things to explore if you are so inclined. The hotel itself feels a bit tired, but everything was in fine working order, clean rooms and baths, it was a good choice for our pre-cruise needs.

"Comfortable and great location."

5
20/08/2016

We had a lovely 2 night stay at Best Western. We loved the location, so close to the beach and lovely walkways and away from the hustle and bustle of the main business district, but still an easy quick bus trip into the main shopping area of the city. We enjoyed the sunsets and a lovely meal at restaurants overlooking the beach. Our room was spacious enough and the bed very comfortable.

"A reasonable hotel in the tourist district"

3
20/08/2016

This hotel is on a busy road in a main tourist area. It can get loud at times - traffic, restaurants with a/c, excited voices. The building is a bit older but still adequate. The staff were extremely friendly and helpful. Parking is accessed via a tiny side street at the back of the hotel. It is off Denman, parallel to Davie, and does not appear to have a name. WLAN is free and unprotected. We did not visit the restaurant.

"Just OK"

3
19/08/2016

Stayed 5 nites. Arrived after visiting Whistler at the tail end of Pride Parade (who knew - nobody said a word about parade at time of booking last April!) with some difficulty due to road closures and one-way streets. To clarify, no issue with parade, but would have appreciated a heads up from the hotel that access would be difficult / restricted on our arrival). Due to delays getting to hotel we needed quick check-in and help with directions to get to car rental return location in short remaining time available. Young front desk clerk well-intentioned but useless. Our room on "premium floor" very dated with extremely limited view of English Bay, despite requesting room with good view of Bay months earlier. Mini fridge there, but previously requested microwave absent. Delivered on request within the hour. Changed rooms after first night for better view. Room still just ok, bathroom badly needed attention. Water temp fluctuates during shower, tub started to fill requiring adjustment with each shower, cracks in floor, towel shelf in need of repair. Learned of breakfast special by coincidence on day 2, be sure to ask as it could save you about $4 per person per day if u breakfast at hotel. Hello Best Western, we expect better of you! This is a prime location for which you ask a good price, time to step up!

"Staff was great + rooms need tlc"

3
19/08/2016

We stayed here for a week. The location is great. Super close to almost everything you could need. Hotel room was ok. Air conditioner kind of works. Does not cool the room down very well . Shower kind of works.biggest complaint is Everytime the elevator stops at a floor it shakes so loud it actually woke me up in my room a few times!it's really loud and doesn't seem normal. Wifi was good. Beds were compy. Room was nice a big. It's an old hotel. Definitely could use a face lift or Reno. The staff have all been amazing and the food in the restaurant was very good. Breakfast , lunch and supper were all perfect. Just needs some upgrades. Ide give it at 7/10 and it's purely cosmetic.

"Great Location. Wonderful Staff. Older Structure. Decent Value."

4
17/08/2016

We stayed at this hotel for 3 nights. The first night was hot and uncomfortable as the air conditioner did not work. It was an older window air conditioner in need of replacement. When I discussed this with the front desk, Paulette, quickly offered to change our room to a different room with a newer window air conditioner. The new room was much more comfortable. This hotel is located within a block of English Bay with water, bike paths, and a park. Denman Street, with its many wonderful ethnic restaurants, is 1/2 block away. You couldn't ask for a better location. While the building is older, it is well maintained. Our room was always clean and the beds were comfortable. The two restaurants on site offered a good value for their meals and have daily drink specials . One of them has great views of English Bay. Stay here. You won't regret it. Everyone we met on the staff is friendly and helpful. On-site parking is available for an additional cost.

"Really really nice hotel"

5
17/08/2016

The reviews were all pretty good. I took a gamble booking for my husband and me and two other couples prior to our Alaskan cruise. What a delight! Rooms were comfortable and clean with views of the bay. The restaurant/bar was fun and food delicious. We thoroughly enjoyed our two night stay and would recommend to anyone. The location is walking distance to Stanley park and many great restaurants and a short taxi ride to the cruise terminal. The staff couldn't have been more helpful and courteous.

"A little tired looking but well located."

4
17/08/2016

The hotel could do with a little sprucing up but we found it clean and the staff were very friendly. It is well positioned for the price being close to Stanley Park, English Bay beach and a short bus ride into the centre (you must have the correct fare $2.75 single). We also ate in their sports bar as we couldn't be bothered to wander on the first night (jet lag) and the meal was good (so long as you don't mind various sports blaring out from a dozen tvs). There are restaurants nearby and the famous restaurant road (Denman St) is a short walk away. Also, Red Umbrella Café is a short walk for a great breakfast/lunch. Recommended for its location and friendly staff.

"Great location, value in Vancouver!"

5
16/08/2016

Great location, service and value in Vancouver. Walked everywhere. Many amenities near by. Had a great time. We really enjoyed the restaurant. Food and service were both great. Will definitely stay again.

"Location, Location, Location"

4
15/08/2016

My husband and I stayed for 4 nights in August. The hotel staff was very nice and bed was very comfortable and the room was clean, however the rooms are VERY small, dated and in need of some TLC. Our door was rubbing up against the door jam which made it difficult to open and close, the wallpaper in the bathroom was peeling off, damage to door/walls that had been painted over instead of repaired and overall dated decor. The rooms came with a fridge and A/C, which was a bit noisy so we just opened the window. We were facing the parking lot and hardly heard any noise at all. Parking is $17.00 a day, but if you have a truck you might have a hard time pulling in as many of the stalls are very narrow. The real selling feature to this hotel (and the only reason I would stay here again) is the location! You can walk to English bay beach, Stanley park, Granville street, Gas town, and take a water taxi to Granville island. There are many restaurants and pubs within a 5 min walk, including cactus club which is located right on English Bay beach and has spectacular ocean views. We would always have a night cap at 3 Brits pub-great place to have a drink and people watch. Walk up Davie street and you will find lots more restaurants, pubs and shops. If you can look past the dated decor, this is a comfortable, clean hotel with a great location.

"Solid Best Western with a few cautions."

4
15/08/2016

Conveniently located 2 blocks from English Bay, this is a great starting point to many Vancouver sights. It is, however, also located next to a noisy bar/disco that pounded away until the early hours Saturday night. There is also a lot of street noise. That is probably true with all downtown hotels. The room looked clean, the beds were comfortable, the staff was friendly. The only problem we had was a sticky bathroom door and door to our room that took some heft to open and therefore were quite noisy. Breakfast was not included, but there is a Starbucks a block down that opens early. There are many restaurants close by. There is frozen yogurt within a few blocks walk. Transportation: Bus 5 stops right in front, but takes cash only. We did not have Canadian cash. We got tickets from a vending machine at the waterfront station bought with credit card. We took a taxi from Canada Place to hotel, it was about $10. We stayed at an older nearby hotel 2 years ago. This BW is a huge improvement over that choice. I would stay here again if I would visit Vancouver again.

"Great location"

5
12/08/2016

I found this little gem and it was centrally located to Stanley park and transportation that could get you all over the city. The hotel was nice and clean and the beds were not tired out. Cleanliness, helpful staff, good bar and restaurant...I'd highly recommend you give this place a try

"Compliment "

4
12/08/2016

Great staff and excellent bar underneath. Excellent prices breakfast lunch and dinner. Nothing was too much trouble. Great walks with sea wall and stanley park. Nice restaurants close by. Strongly recommend this place

"Excellent Hotel in English Bay"

5
11/08/2016

The hotel is located on Davie St. in the thick of the action in English Bay. The hotel room was well appointed and very comfortable. We had a balcony from which we could see English Bay. I would stay there again.

"Great Value and great location"

4
10/08/2016

I have returned here after a great stay a couple of years ago and it again it hasn't disappointed. Staff are very helpful, the rooms are very clean and come with a fridge and coffee and tea making facilities as well as an ironing board and iron, hairdryer etc. The location could not be better, especially on a pride/firework weekend.

"Nice hotel close to the water"

5
08/08/2016

The hotel was nice and has had some renovation done on it, staff were very friendly throughout the stay, the beds were very comfortable. Need better elevator system as they do not work with the keys 90% of the time.

"Spacious room, location great"

4
07/08/2016

While it might be a little bit dated, the location of this hotel can't be beaten. We'll be back to stay here again purely for that reason - just a short stroll from Stanley Park and English Bay. Tim Horton's directly across the street and plenty of restaurants around the area. Bike hire directly across the street aswell. Buses out the front but we didn't use them. Had a room not facing Davie Street and was quiet. Parking seemed pretty tight, one spot left when we arrived and is charged extra. We had a room with 2 queen beds which when you're a couple, is good because it provides extra spaced to put your bags on etc. Had a slight mishap with our room on the 2nd night, so we were moved and upgraded as well as offered free breakfast vouchers for use in the downstairs restaurant. But both rooms were roomy, with a hanging space and a good bathroom. We'll be back here again for its convenient location for exploring Stanley Park (saves any parking/transportation costs).

"Great location!"

4
04/08/2016

This hotel is perfectly located,just steps away from English Bay in downtown Vancouver. It is walking distance to Stanley Park, Granville Island market, plus there are many good restaurants and shops close by. Rooms are clean and comfortable, except for the air conditioning which did not cool the room properly.

"A good, friendly hotel."

4
03/08/2016

When we first got to the hotel the reception staff were very friendly and helpful, we chose this hotel because it's near the beach on English Bay. The hotel itself is a little dated and somewhat tired, the rooms are a good size, the bed was comfortable, but there was not a safe in our room. Allowing for all of this we had a great stay because the hotel has a very friendly atmosphere with helpful staff. The hotel also has a popular bar and restaurant, we had 2 good meals in there and the prices were reasonable. The hotels location is great for Stanley Park, it's also easy to get to the other side of English Bay and we would definitely stay there again.

"Great location-walk to Stanley Park, along English Bay and the West End."

4
01/08/2016

We spent six nights at the Sands Hotel and enjoyed the time. Easy walk to Stanley Park, along English Bay and other places in the West End. Bus stop for #5 and 6 buses right outside the door. Many restaurant choices along and near Denman and Davie streets. Hotel restaurant was good for breakfast and dinner, especially the 6 oz sirloin. We had a premium room on the 5th floor which was spacious. Staff were very friendly and helpful. It is an older hotel with window air conditioning units.

"Average"

2
01/08/2016

Location great but after that with the exception of the staff it was just a bog standard city centre hotel. Staff we met were excellent. We had a room on the first floor. Most of the rest were in some status of renovation. Why are hotels not honest about what is going on in them. It did not cause a problem but I like honesty rather than a surprise on arrival. Restaurant food OK but nothing special. Pub food in the UK.

"Quiet west end of Vancouver"

4
29/07/2016

Location is at west end which is quieter but it still close to Robson street. Close to Stanley Park where you can relax watching sunset, biking, or just walk around enjoying the bay area. The room is comfortable and can sleep for a family of 4. There are lots of eating places around too. Bus stop is just at the doorstep.

"Fireworks staycation"

4
29/07/2016

Great location to walk to the fireworks in English Bay - walk to the beach, restaurants and the Aqua Bus. Last year the lounge was a blast after the fireworks, and breakfast was good in the morning! Already booked for next year!

"Great Place to Stay in Vancouver"

5
29/07/2016

Location, Location, Location.....it is a mere 1/2 block to the ocean and some nice walks and sunsets. We love how central this hotel is downtown, Stanley Park, Granville Island and a longer walk (or bus ride) to Rogers Arena or BC Place. Really like this hotel!

"Good hotel in a great location at a reasonable price"

4
28/07/2016

I had booked this hotel quite ahead of time and hence the price then was reasonable for an expensive city as Vancouver. The location is great : close to Stanley Park and downtown which is nice and allows you to walk either way. Many shops and restaurants in the vicinity. I had asked for a quiet room and we got a room to the back which was indeed quiet, since instead of having the aircon on, we could sleep with an open window. The view is maybe not so nice, but we didn't go to Vancouver for the view out of our hotel room ! The atmosphere is a bit shabby, unfortunately. Maybe the last refurbishment is a while ago. Reception area is rather dark and uninviting with a small reception desk. Check in was quick and smooth. As was the check out. Also the corridors were dark. Our room was large and had 2 queen beds, writing desk and 2 chairs. There was plenty of space to hang clothes. The bathroom was rather small, but OK. There was also a small fridge which didn't cool very well. Wifi signal was good. We stayed 6 nights and didn't have any problem whatsoever.

"Reasonable, Comfortable, Perfect Location "

4
27/07/2016

I love Vancouver and treasure the trips when we can just walk from Chinatown to Stanley Park. And the Sands is incredibly close to Stanley Park and the sea wall path. The hotel isn't new, but it's clean, comfortable and for my tastes, well located. It's in the West End on Davie and that means that lots of mod con are nearby, but its not nearly as loud at night as a hotel on Burrard, or heaven forbid, Granville. The hotel's not large, but the bars open late and the service friendly. We did pass on the karaoke, though. Our room was extra clean and had a wonderful bow window facing the street. Made it feel much bigger, because the room wasn't small, but not spacious, either. The bathroom was small (the two of us couldn't fit without quite a dance) but spotlessly clean. Some nice soaps that didn't tear my skin up. Eco-friendly, too. I don't know if we had neighbors, we didn't hear anything from either guests in the hall, or other rooms. Sands has reasonable parking on site (but be warned, the spaces are VERY cozy. I have a MINI Cooper and it was a tight fit). I've always thought Vancouver to be one of the best walking cities (Boston, Auckland and Seattle, too) and we walk everywhere when we visit. In all honesty, though, although it's close enough to walk (or grab a quick cab if the weather's trying your patience) to most of the great shopping and brilliant food, it may be a little off the beaten path for a first time visit to Van. My advice is to give the map a good look before you book and make sure you don't want to be closer to the action. Lastly, price--during the winter, there's often a Groupon special, but in high season, they're often full up and market priced. I do think for a great, basic hotel in a quiet, yet convenient location, this one's well worth a look.

"Great location, Great Value!"

5
27/07/2016

English Bay Beach is just 2 blocks away, we rented 3 rooms and they were able to put them all in a row. The rooms were spacious and comfortable and the front desk staff were accommodating and arranged to store our bags on our arrival and on the day of our departure at no cost. Check out time is noon. We were on the street side and the noise did not bother us. This hotel is located in the gay pride area of town, but we would not have known except there are more rainbow flags than you see in most neighborhoods. Across the street is a bike rental shop, we rented bikes there and rode around Stanley Park and had a fabulous time. Also walked from the hotel to the aquarium which was not hard, even with children. Plenty of nice restaurants nearby. The walking paths along the bay are great for a morning run!

"Great location near English Bay!"

4
27/07/2016

Great location - short block to English Bay. Restaurants abound but because we had a dog, used room service more than usual. Food was good - pretty typical for a mid priced hotel, although we are not foodies. Staff was very helpful. Parking spaces were tight for an SUV but never had a problem getting a space since there are 3 different small lots. If you have a choice, do not take a car. Vancouver is a nightmare to drive in.

"Easy walk to beach, Stanley Park"

4
25/07/2016

Nice hotel, comfy beds, parking not unreasonably priced..no pool or free breakfast tho. Was minutes walk to beach.. Easy walk to Stanley park and restaurants. Tim Horton's across st. Lots of fast food and convenience/grocery/liquor stores. Nice neighborhood.

"Great location"

4
25/07/2016

Very good best Western at a prime location. Parking space to be paid but little alternative around. The rooms are clean, space is good, airco is very good. Lots of restaurants nearby, and the beach is just around the corner. I would recommend when in this Area!

"Beautiful Location Close to Stanley Park"

3
25/07/2016

This hotel is showing signs of it age but it is still a good and comfortable place to stay. Just a few metres to the English Bay beach front and Stanley Park is ideal and just to short walk to the city centre. The Bar/ resturant on the ground floor has live music most nights and serves good food and drinks breakfast, lunch and dinner.

"Fabulous location"

5
24/07/2016

So convenient for Festival of Lights fireworks. 3 minutes walk to bat for evenings entertainment. Great location for English Bay. Fast & helpful checkin, clean, spacious room on 5th floor, if a little dated. Convenient parking which is rare in Downtown hotels. Huge breakfast in Park Bar off reception which was reasonably priced. Would stay again.

"Good value"

4
23/07/2016

Can't complain about the great price foe being right downtown. We had a great view of English Bay from our room. The rooms were clean. Only issue was Davie St can be quite noisy and the buses are noisy when they are lowering the bus right outside your window all night. Other than that I really enjoyed the hotel.

"Service adds the extra star"

5
20/07/2016

We stayed 5 nights at the hotel and the location was one of the best in the city! The service that the staff offered us was beyond anything we have ever imagined. It made our stay very memorable. We will never forget this hotel. Thank you best western.

"Great location, needs updating"

3
20/07/2016

We chose this hotel because of its proximity to Stanley Park and Granville Island, the two places we wanted to visit during our short stay before a cruise. The hotel was moderately priced and it is a great location. You can be at the beach in less than 5 minutes. All the staff were extremely helpful. I had read reviews about this hotel before we left and was under the impression it was being updated/renovated. This was not the case in our experience. The room was pretty nice and the beds were comfy. The bathroom desperately needs to be updated, there were cracks in the tile and ceiling and it was overall pretty dingy. There is no sound proofing in the windows at all so we could hear everything on Davie Street. We also could smell marijuana as if it was being smoked inside our room. The balcony had a lovely view of the beach but also a not so lovely view of Davie Street itself. The fitness room leaves a lot to be desired and I do not think there was a pool. There is a Tim Horton's directly across the street and a wide variety of restaurants, shops, etc very close. I am not sure we would stay here again. Maybe if the hotel was updated or renovated, especially the windows and sound proofing. We found the wifi worked great in our room.

"Best location - Fantastic service "

4
20/07/2016

We have just stayed 5 nights at this very good hotel. The rooms are clean and spacious, only negative is the air conditioning, which were very old and noisy. The staff were extremely helpful and very competent. They helped us set up a tour for whale safari. The location is best in the city, with a 30 second walk to the beach where there is an amazing sunset every evening. Good restaurant options, both at the hotel and nearby. Thank you for a great stay :)

"Great location but overpriced and a bit dated."

3
20/07/2016

The hotel is in a great location for the beaches and Stanley Park and only 15 minutes to a water taxi to Granville etc. Room décor is dated and in need of work - new floor tiles would be a good start. Over-priced considering this. Staff were very professional, helpful and friendly at all times.

"Comfortable, clean and convienient"

4
14/07/2016

We stayed at the sands in early July and it was great. if you plan to spend a lot of time at Stanley park the location is perfect. It is a very short walk to English bay and an easy walk to Stanley park itself. I felt safe in the neighbor hood but I didn't go out in the evening. We had a beautiful view from our street side room. The room was clean and in good repair but diffently dated. The staff at the front desk were great and answered all our questions about transportation etc. The room had a refrigerator but no microwave. When we asked we were told they would bring one up to our room. It arrived 20 minutes later. If you're looking for a modern up to date 4 star hotel this isn't it. If you're looking for a comfortable, clean and convienient hotel this is it. We would stay here again.

"Best Western Plus Sands"

5
13/07/2016

You cannot beat the location and convenience of this hotel. We stayed for 3 days and we could walk to English Bay, Stanley Park and we close to a vast selection of restaurants and shops. The room was excellent and the staff very congenial and accommodating.

"Expensive For Older Hotel"

3
07/07/2016

We were booked here waiting for a cruise. The location is nice. Coffee across the street, nice walking area along the waterfront. The rooms were ok, nothing special. I guess we were paying for location as one night cost $200 cdn. The breakfast was expensive and not very good for the price although the restaurant service on site was good. Staff at the front desk were very helpful when checking out but be aware: the taxi service SUCKS! We waited over an hour for 3 taxi's (we had a group) to go to Canada Place for our cruise. We had to check with the desk multiple times to have them eventually call a different service to get us. If you don't see your taxi in 10 minutes, make sure you go to the desk to have them recall!

"Awesome location"

4
07/07/2016

My friend and I stayed here in late April for 2 nights. The location was awesome which helped us save money on a rental car. Stanley Park, the ocean, and water taxis to Granville Island were all in very short walking distance. And, there was plenty of bus stops around to get anywhere else we needed to go to around the city. The room itself was very clean and spacious. The staff was very kind. Also, there is a Tim Hortons directly across the street, and a Starbucks right next door.

"Gem in an expensive town"

5
07/07/2016

What a great little find for less than $100 a night. Clean and accommodating with an in-house bar/food that offered painting classes and live music! It was convenient to many places with ethnic cuisine. Grocery down the street, water from a park across the way, and bus stop right in front. The train station was a bit far but accessible by bus. The whole city has open pot everywhere especially in trendy places. It was less of a hassle down near the sands. The staff was awesome and very international. I would be comfortable bringing children there and elderly people but we were traveling alone this time.

"Needs Renovation"

3
06/07/2016

This hotel deserves a 2+ by my standards. However, the staff were WONDERFUL so they saved a fair rating by me. The rooms are dark and a bit tacky. Remember the Best Western's in the 70's? This is it!! We had a smallish room (twin share) with a tiny bathroom. Plenty of towels though so that's a +. The food? We were on a tour and we had a buffet dinner one night. Mediocre. Breakfasts were minimal. The choices, or lack thereof, were probably due to what our tour operator was willing to pay. However, the quality, or lack thereof, rests on the shoulder of the hotel. Bar staff, wait staff, front desk staff...all were wonderful!!

"VERY GOOD HOTEL THAT NEEDS A RENOVATION"

4
03/07/2016

A group of us occupied 4 rooms during the CIM Show in May. The rooms were clean, the staff very helpful and the hotel is very close to English Bay and Stanley Park. The hotel has on site parking for a fee that is attached to the hotel, and is very quiet for a downtown hotel. Internet was excellent during our stay. It has an onsite bar that serves food and both the breakfast and dinner I had there was very good. The rooms and windows particularly are showing their age, and definitely need replacement and renovation. Were it not for that, I would have given it 5 stars. I definitely would stay here again, especially if refreshed!!

"What a mix up"

5
03/07/2016

I booked on line and did not know there was a Vancouver in Washington. We discovered the mistake the day before we were due to arrive. We were booked into The Best Western there. Fortunately the hotel chain did not charge for the three nights in Washington and fortunately also, there was a vacant room at The Best Western in English Bay,Vancouver, Canada.It cost considerably more, but worth every penny due to it's great locational and the luxurious room. The reception staff were very helpful and altogether we had a very memorable stay.

"Great place to stay"

5
30/06/2016

I stayed twice, in May 2016, before and after a cruise. Had a room on the 5th floor both times and the room size is great. Decor efficient if a little tired, but I understand they're working on that. Room was at the front so I enjoyed a nice balcony and a partial view of English bay. It can get a little noisy, but all the noise stopped around 11 at night so that didn't bother me. The people at reception are endlessly patient and helpful. The rooms are kept very clean indeed and I loved the pitcher for water in the bathroom. The one minus is in the bathroom, the bathtub which gets slippery after a shower. Although there is a wall grip, that doesn't help you if you want to get out. The hotel location is great, plenty restaurants, bars and shops around. Two busses have stops right in front of the hotel which is very convenient. If you stay longer and like to use public transport, do get a Compass card. It saves you money and you don't have to worry about the correct change. London Drugs, five minutes from the hotel sells them and also has a machine to load them. I would definitely be back, I enjoyed both stays.

"Great Location"

5
29/06/2016

Stayed 2 nights in late June. Great staff at this hotel. The location is surrounded by good places to eat, sight see/enjoy. Walking distance to most of city in less than 30min. Room was clean and quiet. Very good beds.

"Nice hotel in a great location"

4
29/06/2016

We enjoyed our stay at this hotel. It was a in a great location in Vancouver so that we had easy access to everything around. Vancouver is a lovely city. The hotel and staff were good. I'd stay again if I find myself back in Vancouver.

"Evening meal only"

3
29/06/2016

This bar and restaurant has very good food. The only drawback was that it was noisy, with the nearby drinkers and sports channels on the TVs (I counted four), and the staff wouldn't turn the volume down. Very good if you like that sort of thing, but for me it's a minus; so only 3 stars.

"Great Location; close to restaurants and Beach"

5
27/06/2016

Nice, big rooms with microwave and small refrigerator. Room is impeccably clean and front desk is accommodating. Location could not be better. Walking distance to restaurants i.e. European, Indian etc. Markets are nearby as well. Beach is 5 minute walk away.

"Very nice location - parking available - no free breakfast"

4
27/06/2016

The hotel was on a very nice location near the beach. We had a quite room at the back of the hotel. For us it was also important that sufficient parking was available as we wanted to use the car to visit some places. The rate of 15 CAD a night was in our opinion reasonable. The only comment we have is that there is no free breakfast available as we are used in other Best Westerns.

"Great location"

3
25/06/2016

We chose this hotel for its proximity to Stanley Park and the Aquarium for our first 2 nights in Vancouver before moving to Burrard St. The hotel is friendly but very basic. The room is a great size but the curtains are cut out around the air conditioner and so the room is not very dark at all. Ok stay for what we needed but not a relaxing luxurious stay as it was also very noisy with thin walls.

"Comfortable 3 Day Stay"

4
24/06/2016

Look beyond the ageing decor you will find a very friendly and comfortable establishment. Staff courteous and helpful, resolving a reported issue immediately. Location and access to the beaches and Stanley Park is the main reason we continue to use this hotel during our visits to Vancouver (third visit). In-house catering very good, with many quality eateries close by.

"Perfect Location"

5
22/06/2016

Enjoyed our stay at this lovely hotel with amazing friendly staff on the desk restaurants and Bay Side Lounge (Tracy was so sweet) The beds were so comfortable it was hard to get up in the morning. So close to everything and very quiet considering the busy location. Will hope to stay there on every visit we take to Vancouver.

"EXCELLENT HOTEL!"

4
22/06/2016

Excellent location. Walk to English Bay. Lots of good restaurants/coffee shops close by. Parking expensive - $17.49/day. Fitness Centre - small. Room has fridge which is nice. Excellent Wi-Fi in rooms.

"Brilliant "

5
22/06/2016

My fiancée and I stayed here for 4 nights highly recommend it lovely location away from the hustle but close by to Stanley park and the beach. Super clean big rooms friendly staff and best of all a bar with nightly entertainment and drink specials

"Very pleasant stay and awesome staff"

5
21/06/2016

We spent four days here on vacation from Australia. What stood out for us the most was the staff. They went out of their way to ensure we were comfortable and had everything we needed. They were knowledgable on the area and happy to give advice, directions, maps, exchange our money to USD etc. the room was nice, as was the restaurant downstairs. Beds comfy and very clean. Was very happy and would definitely return.

"Amazing staff and a great location"

5
20/06/2016

The staff at this hotel were really incredible. When we checked in early, they gave us one of the 3 rooms ahead so that we could dump our luggage from the cruise ship. They told us all about the city and great things to do, We rented bikes across the street using the hotel's coupons for a small discount. The next day they let us store our luggage there while we bus toured the city. And then, even though we had already checked out, the cust service rep (who was just a trainee) spent a long time trying to hail us a cab that could hold all of our luggage, which meant a van. They had called one, but when it failed to show, the guy went outside and eventually flagged down a cab for us. (Andy was very helpful.) The hotel is in a great location, near a tour bus stop, the bike rental, tons of restaurants, and halfway between Granville island and Stanley park. COuldn't have been better.

"Look no further!"

5
20/06/2016

The Best Western PLUS Sands exceeded our expectations. If you are traveling to Vancouver to embark on a cruise, this is just the place to stay. It is a $10 (Canadian) cab fare to the docks where they literally drop you off at the door. It is located close to Sherman Park, a Hop On/Hop Off stop, the ferry to Granville Island, a walking/biking trail on English Bay, and the bus stop. If you are thinking of taking the bus, go to the Pharmacy down the street and pick up an all day pass. This was recommended to us by the hotel staff and well worth it. Speaking of the hotel staff, each and everyone on the staff of this hotel was more than helpful, friendly, and very patient. Their knowledge of the area was of great help, better than any information center in the area. Their "we are here for you" is evident from the time you walk into the door. The staff alone made our stay outstanding! The rooms were comfortable and quiet too.

"Good location, nice room"

4
20/06/2016

Stayed for one night last week. The hotel is in a very good location, very near to English Bay, Stanley Park and lots of restaurants. The room was very good and the staff extremely polite and helpful. Only negative is that if you have one of the front bedrooms overlooking Davie St., there appears to be only single glazing meaning you hear a lot of street noise. I was there on a Friday night so that might have increased the noise. I did inform the front desk on leaving and the female manager was extremely good. She informed me that they are planning to refurb the windows in the near future. If you do book into this hotel and dont like too much noise, maybe you could enquire whether work has been done OR ask for room at the back of hotel.

"Love the Hotel and Staff"

5
18/06/2016

I lived in the West End for 20 years West of Denman Street at 1855 Nelson. We moved to Vancouver Island 3 years ago this June. But, whenever we need a Westend fix we stay at the Sands on Davie and Deman. The rooms are perfect for us, the staff is great, friendly and helpful. I consider this a home away from home! The hotel is clean, no problems with taking little critters home with you, which to me is most important! The BIG GREEN CHAIR in each room is the ultimate in comfort, I want to know where I can buy two for our family room??

"Great location"

5
17/06/2016

Room for 3 of us was spacious and housekeeping service excellent. Staff really friendly and helpful, when our taxi was running very late they offered to take us, but it turned up just in time! Great location for English Bay (lovely running route) and easy walk into downtown Vancouver.

"Good position,clean,nice staff"

4
16/06/2016

We enjoyed our stay for 5 nights.My only issue was the external noise.From the bar on the ground floor and outside from the street (double glazing would solve that ) The meals within the hotel were good and reasonable in price. The local busses depart from just outside and are very good.We were getting day passes and they enabled us to explore Vancouver. There are many good restaurants close by.

"Two Nights Pre-Cruise"

5
15/06/2016

After researching our options and reading reviews on TripAdvisor I chose the Best Western Sands Plus for a two night pre-cruise stay. We were a family of six so we booked two rooms with two queen beds each. The rooms were on 2nd and 3rd floor on the back side or Mountain View side. The view was not much to speak of but it didn't really bother us as we pulled the curtains together anyway. The rooms were cool, clean, and quiet. The air conditioner cooled the rom nicely. The beds were very comfortable. I can't say enough about the staff, especially Andy at the front desk. He was friendly, knowledgeable, and helpful. He answered our many questions and gave great directions. This hotel is a very good value for your money. As stated before on TripAdvisor, this hotel is in a great location to Stanley Park, Sunset Beach, and many restaurants and places to shop. There are bus stops just out the front door, across the street, and at the end of the block for an easy and inexpensive way to get around. We very much enjoyed our stay and would stay here again. We would recommend this hotel to anyone.

"Great location"

4
15/06/2016

This was our first time in Vancouver and picked this hotel because of the location. We stayed 4 nights. Right at English Bay. A walk along the sea wall to the ferry to Granville island. We walked to Robson street and gastown. Because of the location on a fairly busy street we choose rooms on the 5th floor. One at the front and one at the back. Both rooms were great. Clean and comfortable. Unfortunately we were right the ice machine which was rather noisy and did wake me once or twice. Staff were fantastic, really friendly. We used the restaurant for breakfast and thoroughly enjoyed it. We had dinner twice. Food was great and reasonably priced. Would definitely stay here again. Wished we had another day or two. Fridges in room. Supermarket just up the road. Restaurant and cafes close.

"Superb hotel and location"

5
14/06/2016

We have stayed multiple times at this property. We love the location next to English Bay and Stanley Park. The neighborhood is lovely------many eateries and stores for shoppiong. It is a lovely walk to the False Creek Ferry to Granville Island and a short walk to the Sea Wall that encircles Stanley Park. We will continue to stay here each time we return to Vancouver.

"Great Location"

4
13/06/2016

The hotel staff was very friendly and helpful. Room was clean and bed comfy. We had a room where we could see English Bay with was nice. It is an older hotel which could use some upgrades. We were on the 5th floor and our room had a balcony.

"Location, Location, Location"

3
12/06/2016

Great if you want to be near English Bay Beach. Easy walking to many restaurants and shops. Older hotel that shows need of upgrades, yet very clean. Very good and helpful staff. Would stay again if in Vancouver.

"Second visit"

4
12/06/2016

The Sands was just as good this time as four years ago. The location is perfect, right by English Bay and close to Stanley Park, with plenty of shops and restaurants in the vicinity. The staff are friendly and helpful, and the facilities are excellent. Why go anywhere else? You may find more modern and flashy hotels in Vancouver, but you won't find a nicer one.

"A very average hotel"

3
12/06/2016

We had booked 2 rooms, one for us and one for our older children. The rooms we were allotted were okay but very run down and tired. Our room was very small with an inadequate AC, old and frayed carpet and dust behind all the furniture. The bathroom was small and the shower did not work properly.The children's room was bigger, with a small kitchenette type area which had a microwave. We asked if our room could also be changed to a bigger room like that but we were told that no other rooms were available. And then we spotted a mouse in the children's room! We reported it to the reception and the children's room was changed to a smaller room on the same floor and alas, without the microwave oven! The staff at the reception was nice and immediately offered us breakfast for 4 to compensate for the mouse. That was a good gesture but we kept wondering if we would encounter more rodents during our stay; thankfully we didn't, but if there is one mouse, there are likely to be more.There was some renovation going on and the reception area washrooms were being renovated as well as some of the rooms, I think. Quite noisy during the day in the reception area. Some things were positive about the hotel; the location was great, very close to shops and restaurants and to Stanley Park and English bay. The staff was great; very helpful and they gave us an early check in and late check out. Laundry facilities were good as was the gym. Would I recommend this hotel to others? If you don't mind a run down hotel and give importance to location, then maybe you wouldn't mind staying here.

"Nice Hotel in good location"

4
09/06/2016

This was our first visit to Canada. We arrived jet-lagged from Australia but received a warm welcome. We enjoyed our stay in this hotel. It is convenient to the waterfront area and there are plenty of places to eat nearby. The room was spacious and the beds were comfortable. The bathroom was in good condition and very clean. It was easy to check in and out. Happy to recommend this hotel.

"Good location"

4
08/06/2016

Located in ideal spot for exploring Stanley Park and walking along sea wall. Easy access to other areas of city on frequent buses. Room comfortable and no noise. Staff friendly, both in hotel and bar. Good value food, impressed that frequented mainly by locals. Having arrived jet lagged we were grateful for a stress free experience.

"Still prefered above other choices"

5
08/06/2016

Although there were a couple of issues around the shower that made it impossible for my partner to shower safely we still would not stay anywhere else far too many visits that were good to let one problem influence our choice.

"In dire need of updating!"

2
06/06/2016

Other than the location, there is no reason to pay the rates this property commands. The rooms have not been updated for at least 30-40 years. The A/C is awful, bathrooms are painfully inadequate - with poor ventilation. The direct area, park, eateries are good - the hotel, really really needs to be brought upto that level.

"Perfect Location"

5
06/06/2016

This was our first time staying downtown Vancouver and the experience was fantastic! We were welcomed by a very professional young woman who was more than accommodating. The location is perfect, as it is close to the water and an assortment of amazing restaurants. We will definitely stay here again when visiting Vancouver!

"Very good"

4
05/06/2016

Simple hotel, clean, helpful staff and Wifi works very well. The air conditioner could be better. The location is perfect - I could walk to most of great points in Vancouver in 20 min or less. I'd definitely stay there my next time in Vancouver

"Tired but still worth trying"

4
04/06/2016

We chose the hotel because of good reviews and were not disappointed. We were 3rd floor above the street and the buses standing waiting underneath, although electric or hybrid were quite noisy. It didn't help that the Windows were quite old and single glazed. The room was large enough with 2 queen beds and a writing desk with 2 chairs, although the bathroom was pretty compact. It appeared that some of the other rooms on our floor were being modernised and redecorated. Now for the good points. Location is excellent. English bay is lovely and has plenty of good eating and drinking places to choose from. All the staff we encountered were friendly and helpful. The bar/restaurant prices were very reasonable and the quality not too bad. It's about a 15 minute walk to most of the main sights but, as mentioned earlier, there are regular buses stopped right outside.

"Excellent location"

5
01/06/2016

The hotel is ocated close to Stanley Park and the bay. It is surrounded by many different types of restaurants and cafes. The staff was very helpful and informative about local attractions. The day desk clerk (manager?) gave us information that stopped us from attempting to go to an unsuitable attraction and steered us to better alternatives. The hotel clean and mostly quiet. There was some renovation going on, but it did not affect our stay.

"Needs serious updating, cramped parking, hazardous steps"

2
31/05/2016

The property is only a block from the Seawall and English Bay beach. However, everything needs serious updating and upgrading. If the covered parking is full (it will be), or if you need a parking stall larger than a postage stamp, you will have to drive around to the larger parking lot. Then you'll have to walk down a flight of stairs and re-enter the hotel from the lobby. The elevators are old and require a room key to access them. When you get to your room, your bathroom door will likely stick (ours did) and there will be an odd cutout in the exterior wall below the window. The only things going for this place are the excellent location, and the relatively affordable price.

"Great Stay"

5
30/05/2016

The Best Western PLUS Sands was located in a great spot within walking distance of the bay, the park and good food. Originally booked as a place to rest before an Alaskan cruise, it turned into a wonderful vacation day thanks to the location and staff at the Best Western.

"O.K. for one night, perfect place between downtown and Stanley Park"

3
29/05/2016

Not cheap but worth the money. The location is perfect. Close to downtown, close to Stanley Park. Rent a bike from across the street and you're gonna have fun exploring this wonderful city. Parking spaces are available for 16$ which is decent in a city like this compared to NY, Seattle or Boston. The hotel itself shouldn't be rated as a BestWestern Plus. It´s way less than that. I don't want to call it run-down but it´s also not in good condition. Something in between. Staff was nice, helpful and friendly. The room was mostly clean except for some long black hair on the duvet and in the bathroom. Wear shoes and you'll be fine. Don't think about the carpet which might "walk" out of the room by itself if it wasn't sticked to the floor. Gross. Bar was too loud to enjoy a drink. We didn´t try the breakfast but it looked like any of these overpriced american hotel breakfast. I recommend going downtown. There are lots of nice breakfast places, especially "Small Victory" at 1088 Homer Street.

"best choice"

4
29/05/2016

This was a really good stay , great location good selection of restaurants within waling distance including a good spot to eat on site . Walking trails and nice park nearby . For us this worked out perfectly .

"4 days in Vancouver"

4
29/05/2016

We had a very nice stay in Vancouver – We did not use the hotel facilities other than the room. In the room, there is a fridge, microwave and coffee maker - great touch. The room was clean especially the bathroom. The shower system needs some upgrade. The location of this hotel is perfect for visitors that like to walk everywhere or use the bus as a mean of transportation – close to everything. We are a family of 3 adults and we recommend this hotel! ?

"front desk staff cost our rating a star"

3
28/05/2016

Likes: awesome location, exceptional cleanliness, comfortable bed, decent shower. Big TV if you have time to watch it. Dislikes: thin walls, street noise, tiny toilet (we hate tiny toilets). Guy who checked us in was super nice but screwed up three times. First, we asked him where the nearest Starbucks was and he directed us to one that was nearly half a mile up Davies Street. Turns out there was a Starbucks RIGHT NEXT DOOR to the hotel, in the opposite direction from where he directed us. Odd that he wouldn't know that. Then he sent us up with the hotel's records, which he was supposed to file but stuck in with our room keys instead. We found that out when we asked, the next day, if the hotel would be willing to let us charge an additional hundred dollars on our Discover card and give us cash. We explained that we had been the victim of a pickpocket and would very much appreciate their help, since we were in Canada and needed Canadian currency. They refused to help us, then sent us up to our room --twice-- to fetch them the papers the check-in guy had accidentally given us the day before. First we brought them one record, then they said, "Oh, he gave you another one too, can you bring us that?" So we did THEM favors, but they wouldn't do us any.

"Great bar and location"

4
26/05/2016

Super close to Stanley Park and walking distance from restaurants and bars in the West End. The hotel bar was actually pretty great. I was here during the FIFA Women's World Cup so there were a lot of Americans visiting. The staff was very friendly and accommodated everyone there for the event. The rooms are a bit older, but they are kept clean and everything functions perfectly. Location is the best part of staying here. English bay is with in blocks and so is stanley park. Its hard to beat that in Vancouver! There is a fridge and microwave in the room and a large flatscreen TV. Good value and hotel for where it is located.

"Ageing hotel"

2
26/05/2016

This is an old tired hotel in need of renovation. The room was very small with two queen size beds crammed in. TV had lots of channels but not many you could actually watch. The reception staff were helpful with queries

"Aging In A Gret Location"

3
25/05/2016

This hotel is just steps away from Stanley Park, so I like to stay here during visits to Vancouver. Trouble is, the rooms really show their age and are sorely in need of an upgrade. The staff keeps them clean but it is an expensive place to stay given the level of quality (but all of Vancouver is expensive!) The two restaurants/lounges offer good food as well as a good drink. And you really should spend time in Stanley Park if you ever come visit Vancouver!

"great location"

4
23/05/2016

i stayed here with my two yong boys for 5 nights and the reception staff were very accomedating they knew i was traveling with young children and they gave me a room at the back which was large enough for us all and our luggage. location is fab right across from English Bay, during our stay the weather was amazing so most nights we sat at the beach as did most people and we were just a few yards away so never travelled far. The rooms were kept clean and tidy. only thing i have to saw about our rooms were the air conditioning unit wasnt great but given that we stayed in vancouver i very much doubt they get fab weather often so we would let that one be. we tried the food aswell but thats a bit to be desired i must say, however there are more than enougj choices to chose from right on your door step. we left for a weeks cruise and returned again for 1 night upon arriving our room was not ready so i asked for another room there was!! we are now placed in front of the hotel with a great view on the beach and again rooms are clean and tidy only down fall is the room is not as big as before however for 1 night its more than fine. would i return to the hotel??yes i would.. .

"Amazing location"

4
23/05/2016

Being a best western I expected a pretty basic hotel but was pleasantly surprised. The location was perfect right across from Sunset Beach and on the corner of two main west end roads, Davies Street and Denman Streets, perfect for food and drinks. It's also a very safe area, beautiful sunsets, great pubs including cheap fares. Defiantly a great location. Hotel rooms are clean and comfortable, comfortable beds and free wifi. $7 breakfast downstairs for guests.

"Great Vancouver location"

4
23/05/2016

This hotel is location just minutes from English Bay. The staff of the hotel are attentive to needs, familiar with the area and were very helpful. The room was spacious and although a little dated had everything we needed, including wi-fi, and TV. We would definately consider staying here again for a vacation in downtown Vancouver. Lots to do in town, and so many great restaurants. Watching the sunset on the beach was a real bonus, and just minutes from our room.

"Great for the price"

4
21/05/2016

The location is good , walking distance from the beach near bus stop and easy to find food ( have Starbucks and tim horton across the street and lots of convenient stores nearby. The staff is efficient Large room, make sure to ask the davie street side to have a better view

"Great location!"

3
21/05/2016

Location is amazing! Friendly staff and the room was good! We booked a 5 night stay with our Aeroplan points and got upgraded to a larger room, beds were very comfy! Would recommend this hotel and stay there again!

"Excellent location and value for money"

5
21/05/2016

The location in English Bay and so close to Stanley Park was excellent. Bike rental across the road which we used on our last day to ride around beautiful Stanley Park. Beaches close by as well and lots of activity on the streets but not noisy in our room. Restaurants and grocery stores on Davie Street were abundant. Fantastic location for walking and C29 bus stop nearby which linked with other transport to Granville Island, Capilano Suspension Bridge, Grouse Mountain, cruise terminal and Gastown. The room was very comfortable as was the bed. Laundry facilites available. We felt 'at home' and can't fault any aspect of our stay - highly recommended.

"Perfect location with friendly service"

5
18/05/2016

The hotel is located near English Bay. We could walk out the door, cross the street to a wonderful beach walkway which you could either walk or get a great run into Stanley Park. There are lots of restaurants nearby and another short walk to a marina with more restaurants. Our room was adequate in size, bathrooms are small. Staff is very welcoming and helpful in giving directions and suggestions.

"great location, great staff"

4
17/05/2016

This hotel is located near English Bay (we could see the ships in the Bay from our window)--great location. The rooms are a little tired, but pristinely clean. We enjoyed our breakfasts and lunches in the downstairs restaurant. But the best thing about this place is the staff. Always ready to help, and not just help, but go out of their way to be friendly while they are doing this!!

"Will not return"

2
17/05/2016

Great location! hotel is quite small and rooms are not very large. Bed was semi comfortable. The only issue we had was the last night of our stay there was a brown liquid that leaked from the roof in our bathroom onto the towels, toilet floor. I will say that the front desk staff were quite quick in addressing this and we were moved to a "premium room" on the 5th floor. I use the term premium very loosely as it was not much different than the room we were in. We often found ourselves waiting extended periods of time for an elevator as there was frequently one of the two elevators out of service. The parking situation is also very small and if you have to park on the second floor, be prepared to drag your luggage down a set of stairs behind the hotel as there is no ramp. I don't think i would stay here again as the cons outweigh the pros.

"We would stay again."

4
11/05/2016

The sands was a great place to stay. The bed and room was comfortable. It was clean. The staff were very helpful. The restaurant had good food. My son loved their nachos and calamari. The location was fantastic. We rented bikes from a place across the street and cycled through Stanley park. Granville island is a 20 minute walk away and English Bay Beach is 5 minutes away. The aquarium is also close. We had a beautiful view of the ocean from our room. Our room faced Davie street which can be busy at night. If you're a light sleeper, a room facing away from the street would be better. We would stay at the sands again.

"Most Comfortable Stay"

5
11/05/2016

Ideally located almost on the beach and 200 yds from HoHo Bus stop. Plenty of eating places with variety of food within 200 mtrs radius of the hotel. The staff is very courteous and prompt in resolving all issues.

"Good hotel with excellent restaurant"

4
11/05/2016

Great beds and pillows - very comfortable suite - restaurant had plenty of choice and lots of specials - good quality food - staff in both restaurant and lobby helpful. Our bed was not made on second night and tea bags not replaced - a supervisor should check the rooms after the maid service is finished. over the 3 nights - the soap dispenser is the ladies washroom was empty - reported it to the staff but never refilled

"Only good things to say"

5
11/05/2016

The hotel is located handy to beach, busses, shops and restaurants in a trendy downtown area of central Vancouver. Conveniently located for access to central downtown, Stanley Park, and beach attractions. The staff were pleasant, helpful, efficient and knowledgeable about transport options, local places to visit, and restaurants. We can't fault this hotel.

"2016 Fam Trip"

4
09/05/2016

Good hotel near English Bay and Stanley Park. Walking distance to many restaurants and Stanley Park. The staff here was very friendly and helpful. Room was ordinary with a street view. Clean and adequate. No free breakfast but restaurant and bar on site. Elevators were small. Price was right.

"Staff is great"

4
06/05/2016

The hotel doesn't look like much from the outside and indeed the rooms are a little tired, but are pristine, and the staff is outstanding. The Park restaurant serves great food and you can't beat the location. Great value.

"Between a rock and hard place...I mean the fitness center and the elevator..."

2
05/05/2016

The location is amazing, the hotel not so much. I have to say the staff that we did interact with were very friendly and helpful (looking at you front desk people). We were given the room between the elevator and the fitness center. We actually didn't realize that the fitness center was directly next to our room until the next morning when someone was using it. I guess it was our responsibility to complain to the front desk about the people working out, by which I mean dropping weights directly on the floor repetitively at 10:30 pm and then again at 6:15 am. I had already called about the unsupervised groups children running and shouting through the hallways. This ended up being a class trip, which didn't seem to have chaperones. The hotel rooms are functional, but incredibly dated. We didn't mind that much, we didn't travel to Vancouver to sit in a hotel room. Secondly, be warned that there are heat surges when taking a shower. I wasn't a fan of the scalding water, although my partner thought it was hilarious until of course it happened to him! I did like the fact that the hotel gives vouchers for not utilizing the housekeeping service. I'm not entirely sure if we would spend the money and stay there again. Maybe if we got a room with a balcony....maybe.

"physician"

3
03/05/2016

The location is great. The food is great and very appropriate for the price. However, I have this bill issue. I still don't understand why theu charged me more, even though I booked through booking. com

"In need of TLC"

4
29/04/2016

Location wise you can't beat this hotel. As someone who used to live in Vancouver I was well aware that this would be a noisier location. If you're looking for a quite, relaxing hotel this is not the place for you. If you're looking for a hotel that has great dining options all within a walking distance, access to public transportation directly in front of the hotel, and a direct access to English Bay then this is a great option. In terms of the hotel itself, it's very dated. The room was clean but as others have said there were some updates they could make to the rooms that would make them more guest friendly. Water pressure and temperature was inconsistent, the AC unit was very loud, and the room we were in got very warm in the mornings when the sun came up. Aside from that the staff that we interacted with were professional and courteous. We would stay again, but hopefully by then they will have undergone some renos.

"2 night stay with 3 17 year olds attending concert"

4
29/04/2016

Mostly good. Not enough bath supplies for 5 guests, but were supplied upon request. Internet needs reset of router as IP Address did not function allowing access to one of 5 iphones. Guest is IP expert and could not resolve IP address problem.

"Great Hotel Close to English Bay"

4
29/04/2016

Don't let the outside fool you this Hotel is perfect for anyone looking to stay close to awesome food, great scenery and nightlife. I was here for two nights on business and it is within walking distance of everything you need I ended up having more fun than I have had on actual vacations!

"Exceptionally clean but has problems"

3
25/04/2016

Noise, comfort of bed, and air conditioning that didn't work made for a bad night in this old hotel. Staff are excellent and try to accommodate but the problems outweigh their abilities to correct them.

"Exterior doesn't do the inside justice"

5
24/04/2016

My husband booked our room, and when we drove up to the hotel, I was wondering if it would be nice enough. It was more than nice -- it was wonderful. We had a room plus a kitchenette, and it was perfect. Clean, quiet and very well-located. We could walk to the beach, many restaurants and stores nearby.

"good location"

3
24/04/2016

great location, friendly and helpful staff, clean and comfortable. Dated , in need of updates, noisy on street side( needs new windows and air conditioning). generally a bit run down. they were working on upgrades when I was there. did I mention great location!

"A very warm welcome from the staffs and had an extraordinary experience"

5
20/04/2016

I am a travel agent from Mauritius. I suggested this hotel to my client. She stayed there recently, for approx. 1 week. She was very happy with the service she got there. The staffs were friendly, she had a great experience there. A big thanks to Conrad, who assisted me during this booking. I recommend other people to go there, as it is located in a very lovely city. Thank you once again.

"A mixed bag at Best Western Plus Sands"

3
19/04/2016

The location is great, right near English bay and lots of restaurants along Davie and Denman Streets. The room was a decent size and the bed was comfortable. We were put on a "dog floor" and not told of this at check-in. The one evening the dog in the next room was left alone and barked for a few hours non stop. We had to call reception a few times to ask them to contact the owner and their response was "well, you're on a dog floor!" as it if we had requested that. Shower temperature was quite changeable and nearly got burned a few times when it suddenly went hot for a few seconds on and off. Overall a good room but they should definitely give people the option of not being on a dog floor when they do not have a dog with them.

"Great location in a lovely city!"

4
18/04/2016

Great location in a lovely city. Staff was very helpful and friendly, beds comfortable and rooms very quiet. I would definitely recommend this very affordable hotel to others for business or pleasure.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you for the review of our property. I am glad you enjoyed your stay with us and found our price point very affordable for business and leisure. We look forward to seeing you on your next trip to Vancouver.

"Renovations urgently required"

2
11/04/2016

On our travels we tend to favour the Best Western chain knowing that the properties are well maintained, the rooms are clean and everything is in working order. Not so with The Sands. Our room was very clean and all the amenities were laid out for us. Our room #520 on the top floor, did have a lovely partly obstructed view of English Bay, The wooden balcony is fast becoming rotten but still is okay to stand on or to sit on the chairs.The coffee pods were okay but the packets of Coffee Mate had been sitting for a very long time, so were not so fresh. The fridge did not work. Too many electrical cords for the octopus plug in to work and still did not when we disconnected everything else. No other plug ins for our computers without unplugging other electrical cords form lights or the TV. Then there is the bathroom; Very clean but we had a difficult time with the shower; the taps were on backwards, there was no pressure from the shower and if we turned on both hot and cold water and very cold it was, we would not get a decent temperature, either too hot or too cold. We had breakfast in the pub the last morning. The scrambled eggs were fine but the hash browns were not well cooked, cantaloupe slice was not ripe and no one, not one, around us and there were few, ate thier grapefruit slice. We thought that the place needed upgrading. On checking out, I mentioned some of these items to the staff and they said the hotel was in the process of being renovated and that the pub/restaurant had been done but it surely needs a lot more. We do enjoy the Best Western experience but this is one hotel we definitely will NOT be staying in again. The saving grace for The Sands is its location; English Bay, lots of good restaurants and close to Stanley Park..

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of our property. I am glad you enjoyed our location and its unfortunate you were unhappy with your stay with us. We are updating the hotel as we speak and addressing many of the issued you layed out. We will also be updating our breakfast menu as well. We look forward to you giving us a second chance on your next trip to Vancouver.

"Heart of the Action"

4
08/04/2016

The location of this hotel is fantastic. Out my window I could see English Bay. I would suggest bringing ear plugs as Davie is a pretty lively place. My room was very spacious. The staff were very friendly and efficient.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you for taking the time to review our property. I am glad you enjoyed your stay with us and found the room to be very spacious and in a great location. We look forward to seeing you on your next trip to Vancouver.

"Nice Hotel all around"

5
07/04/2016

A very nice hotel, comfortable room, good location and friendly staff. Excellent food in restaurant and lounge. We've stayed here several times and have found the Sands is consistent in their quality of service.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of our location. I am glad you enjoyed your stay with us and found there to be excellent food in the lounge and restaurant. We look forward to seeing you on your next trip for our quality service.

"Best Western Sands"

4
07/04/2016

Nice older property centrally located adjacent to Stanley Park and the Sea Wall, excellent Staff, clean room. Parking fees are high and there is also an extra fee for your dog. Close to St. Paul's Hospital if you are visiting there. ( $8 cab fare )

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You very much for the review of our property. I am glad you enjoyed our hotel and our location which is close to Stanley Park and English Bay. We do love your 4 legged family but unfortunately we do a deep clean after they leave is why we have the pet fee unfortunately. We look forward to having you stay with us on your next trip to Vancouver.

"Location location location "

5
05/04/2016

My friend and I are currently staying here for six nights ( separate rooms ) and we are loving it. Check in is quick ( you can't pay with cash only on card ). There is a Tim Horton across the road as well as a health food shop. There is a Starbucks on the corner and a safe way one block away. There is also a McDonald's one block away and you are pretty much one street away from the beach. I have a view of the beach, but my friend doesn't :-) if you are staying in this hotel for more than a few days you can opt out of housekeeping and get a $10 voucher for each day to use at the restaurant. I went with this option and used it for room service breakfast each day. There is a Coke vending machine on each floor and a coffee machine in each room. My friend and I hired bikes from across the road and rode around Stanley park, gas town and yaletown. The ferry to Granville island is a 10-15 minute walk away ( along the beach ) which is a must do. We have watched the sunset on the beach each night. We were surprised at how many people are on the beach also watching the sunset. I would definitely stay in this hotel again.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the Best Western Plus Sands. I am glad you enjoyed your stay with us and sounds like you took in all that English Bay has to offer including the amazing Sunsets. We look forward to seeing you on your next trip to Vancouver.

"Nope"

2
01/04/2016

Paid for parking that I could not use. Was denied a refund. Wallpaper peeling off the walls. Condensation dripping down the windows into our suitcases. Mystery smells in the hallway that would permeate into our room periodically.

"Great location, great hotel!"

4
29/03/2016

We stayed 5 nights here using our Air Miles, during an Easter getaway. We chose this hotel because of is proximity to Stanley Park, numerous great restaurants and Granville Island. Our room faced away from the street, and was quite quiet (except for the occasional ambulance siren). Beds were comfy, complete with 4 pillows each and duvets. They provided a crib for our 21 month old son, which he happily slept in. The mini fridge was handy for in room snacks. We loved the black out curtains, they were great for toddler nap time. Free wifi, helpful staff, clean, comfortable and well-located. Couldn't ask for more! (Well, a pool would've been nice, but you can't have everything!)

"Nice but Lacking"

3
29/03/2016

The rooms are clean, the staff are very helpful and friendly. The hotel is showing its age and needs a few updates. The air conditioner units need to be upgraded so they are not so noisy, the windows are so thin all street noise comes in the room, and the water pressure and temperatures fluctuate way to much.

"Great Staff ,Hotel needs a few more improvements though.."

3
29/03/2016

We stayed here Easter Saturday night. You cannot beat the location at the English Bay end of Davie Street. The hotel is surrounded by everything you could need London Drugs,organic supermarket across road,a choice of coffee shops,liquor store,Denman Street around corner and public transit outside. Excellent staff on reception and very friendly and helpful housekeepers too whom we met the following Sunday. Newspaper in Halls near elevators are available in the morning .We woke up early for coffee and went to Starbucks as well as drinking the in room coffee. Can highly recommend a great cafe for brunch just up the street called the Red Umbrella. Check out is 12 so plenty of time to explore the area in the morning and walk to the beach which is just 5 minutes away.! At night I felt a bit cold and wished an extra blanket was in cupboard next time I would ask reception for one and the four pillows were a bit lumpy, not a firm as I prefer but the mattress was comfortable and sheets very clean.The small fridge is very noisy at night so we pulled out plug to silence it. Bathroom light ,as someone else here mentioned not adequate and needed to be a lot brighter for makeup application when getting ready to go out in the evening. A magnifying mirror would be handy too.! Water pressure for shower was excellent.When I lay down on the bed the pillows smelt a bit like mans aftershave and not my husbands as he didn't wear any until later!Im thinking as there were two beds ,only one was slept in before us as the other was just lounged on? Hotel walls are pretty thin too,we could hear the neighbours sometimes with a small dog and their children but it wasn't unbearable by any means. On top of the fridge you have a silver jug with a sign saying BCs water filter system has been upgraded and is some of the cleanest drinking water in the world, well that was good enough for us to know !so no need to buy any bottled ,and it tasted nice and stayed cold too in the jug provided. I really liked the dry sauna as well and the gym was small but fine. The Best Western plus Sands in Davie Street is good just not great ,but with a few more boosts it certainly could be as it has everything going for it.

"Good location"

3
21/03/2016

Very noisy street at night so sleep can be disruptive, beds fine, good bar downstairs, great location to Stanley park and waterfront. Great staff, we had a 4 night stay and other than noise all was fine.

"Not to the expectations from a Best western"

3
20/03/2016

Noise from the rowdy people from the street till 1 AM screaming , shouting yelling..right across from my room. Elevator noise started at 4 am.across the front door..I was give the different room for next 2 nights. This room had very poor water pressure and temp.control was very poor. 2nd level parking for loading the car , for my female coworkers needed 2 to push the buggy up the street.

"Great older but clean "

4
18/03/2016

Such a great location for anyone to be able to access all the fine dining establishments. The staff are friendly and helpful. It's close to shopping and to the water front. Take a quick walk down to the sky train. It's also very close to many sports venues and the Queen Elizabeth theater.

"Two stay holiday"

4
18/03/2016

Excellent location almost on waterfront. Rooms adequate for a short stay. Bar diner has good breakfast. Staff helpful. Amenities short distance away say 10 to 15 minutes to shopping district and local bars nearby as are coffee shops

"Great Location"

4
16/03/2016

Hotel is quite old and could use some upgrading. First impression from looks is not great. Nevertheless it is clean, comfortable and everything works, restaurant and parking (extra charge) are on site and staff are friendly, helpful and professional. Location is excellent with frequent bus service to BC Place and downtown Vancouver. The frontage rooms overlook English Bay which is less than 5 minutes walk, and Stanley Park not much further. Overall excellent value for money.

"A place you can count on"

5
14/03/2016

I always stay at Best Western if I have the choice,it simply the best value for the money-always clean always comfortable.When you find something as good as it says it is you stick to it no matter what city your in or if it is Canada or the U.S

"it gets better every visit"

4
14/03/2016

This is my fourth visit to this hotel. Each time they have refurbished it and are currently doing so room by room. My room had a new bed. Very comfortable. I always try to get a room on the backside but this time there was a mixup and I ended up on the front side. The front side has a balcony but since it is on the street side it can be noisy. I ended up seeing only the neon sign and the opposite apartment towers. Higher floors have less noise from the street but also less water pressure. At night I put the fan on and it drowned out most of the noise. If you want a bit more luxury then try the premium floor (top floor). These rooms have bathrobes/slippers and extra amenities. these rooms actually have clotheslines (a very convenient feature). The hotel's location makes it very convenient if you like to walk in Stanley Park, go downtown or hike along the sea walk/wall. In addition, busses stop in front of the hotel so you can go anywhere without having to take a taxi. The staff is very helpful and friendly (including the housekeepers). the free wifi was a bit spotty. It would stop and switch to another company that required payment. So then you have to select Best Western's wifi again. After awhile this gets to be irritating if you rely on hotel wifi to do your work. I ended up seeing only the neon sign and the opposite apartment towers. Higher floors have less noise from the street but also less water pressure

"perfect location"

5
14/03/2016

this hotel is a short walk to the ocean shops restaurants and beautiful Stanley park Good value and pet friendly Nice rooms with superior toiletries in the spacious bathroom. Other hotels are in tall building mixed with office towers and lack personality. The restaurant and sports bar are clean and provide choice with value A family would enjoy this hotel. There is only one other hotel in the area and its really old and more expensive

"Convenient location"

4
12/03/2016

Clean, comfortable, convenient location. It is located near the waterfront and is a good place not only to relax but also for a run along the waterfront. It was a convenient place for our one night stay before heading out to Whistler. Close to Stanley park as well.

"Pleasant stay."

5
12/03/2016

Nice hotel. Very friendly staff. Older building but well maintained. Comfortable bed and good WIFI, very clean bathroom. View of the city. Next to many good restaurants. Parking is a little tight if you drive a large truck. Overall great stay.

"Good Stay"

4
09/03/2016

This hotel was very clean and comfortable. Hotel staff was helpful at check in with giving bus route information, directions, and maps. Only complaint is the shower head - no water pressure and finicky temperature settings. Very convenient location and a short bus ride to the arena area. Would consider staying again.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you for the review of the property. I am glad you enjoyed your stay with us. I am glad you found everything so convenient and it just a short commute to Rogers Arena. We love to have you stay with us on your next trip to Vancouver.

"By the Sea"

4
09/03/2016

Excellent hotel in the West End, great staff, food and drink, staff is very professional, hotel is clean, quiet and close to many shops, bars and lounges, restaurants, English Bay, Stanley Park and downtown Vancouver

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you for the review of the property. I am glad you enjoyed your stay with me and found the location to have everything so close for your trip to Vancouver. We look forward to seeing you on your next trip to Vancouver.

"Great deal and location"

4
09/03/2016

What a great find in English Bay. We had a view of the ocean and were only a block away from it. The room was spacious and clean. It's also close to lots of great restaurants. Overall, a great place to stay!

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you for the review of the property. I am glad you feel that we were a great find. The location of the hotel is amazing being a block away from English Bay and all the fabulous restaurants on Denman Street. We look forward to seeing you on your next trip to Vancouver.

"Still a great deal in the "West End""

5
07/03/2016

Rooms have been upgraded in the last year ... an older hotel but well looked after , friendly / knowledgeable staff , good value . Situated right at English Bay ..... lots of dining options within walking distance .... however , Fri nite special at The Sands is a $4 loaded burger , $4.50 for a sleeve of beer ... side salad $3.00 ... to good of a deal to pass .

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the Best Western Plus Sands. I am glad you enjoyed your stay with us and found the hotel to be very affordable and enjoyed our Friday Night Burger special. We look forward to seeing you on your next trip to Vancouver.

"Great Location and Great View"

4
05/03/2016

This Hotel has a very good location near English Beach. Close to trendy restaurants and walking trails. Buses to and from downtown Vancouver stop right in front of the door. Rooms are good size and if you stay on the 6th Floor you will get a better view of the beach and South West Sunset. Rooms' Decoration needs to be updated. Friendly Staff with good Restaurant/Bar in the premises.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay at our hotel and found the location to have lots of great restaurants and trails to walk off the amazing food. We agree the hotel does need some newer decor and we are updating as we speak. We look forward to seeing you on your next trip to Vancouver in our newly renovated rooms.

"Beautiful location "

4
04/03/2016

I came 2 years ago to a different place and I left after 6 days thinking wow Vancouver is great but everything is far, yikes.... Being at this hotel has given another sensation of Vancouver, everything is close, the ocean is a 45 seconds away, nice restaurants to 10 min walking distance, we could be grabbing public transport right in front of the hotel, that is awesome! Rooms are not luxurious but good enough to sleep and hang out for a while, service at this place is great, and I have gotta say price wise VERY GOOD. Go for it.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you for taking the time to review the Best Western Plus Sands. I am glad you enjoyed your stay and found our hotel in a central location making it easy to get around the city. We look forward to seeing you on your next trip to Vancouver.

"Best Western Sands: good accommodation and location"

5
04/03/2016

We had a double queen bed unit here and were pleased with the size of the room and the amenities, including two different charging stations, a desk, two comfy chairs, blackout curtains, and other expected items. The locattion is terrific--walk around the corner onto Denman to experience virtually any type of food your palate might be craving, and/or walk across the street and over to English Bay to experience a great Vancouver beach. We will be back to this hotel.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for taking the time to review our property. I am glad you enjoyed your stay and all the restaurants along Denman street it has quite the eclectic selection. We look forward to seeing you on your next trip to the hotel.

"Good location, needs updating"

3
03/03/2016

The location of this hotel in Vancouver is very good. Close to many activities and restaurants. However, it is an old hotel with single pane windows which provide little insulation from cold and noise. Street noise (voices) can be clearly heard. Heating vent is found behind the drapes making it difficult to warm the room. The room is very clean and bed comfortable.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello I am glad you enjoyed your stay with us. I do apologize about the street noise. The view is not as desirable but the back side of the hotel does provide less traffic. We are updating the rooms as we speak so stay tuned and would love a second chance to exceed your expectations the next time your in Vancouver.

"pleasure"

5
02/03/2016

Very clean and comfortable rooms . The king size bed was great, made it hard to get up in the morning . Room service was quick and accurate .The location of this hotel makes it most desirable. The view of English bay was noce to wake up to .

"Great stay!"

4
29/02/2016

This is a great little updated hotel from the 50s. It is clean and updated, but you can still feel that it has been around for years. The staff were what really stood out. My mom had to have surgery and our departure was really unpredictable. They did everything to accommodate us. When I needed a taxi they got it for us. I was truly impressed and we will definitely stay again just because they were so fair to deal with.

"Great location"

4
29/02/2016

This hotel is in a great location. Close to the beach and restaurants. The staff are friendly and professional and the rooms have been nicely updated.You can walk anywhere you want to go. We enjoyed our stay and will be back.

"Best Western PLUS Sands"

4
28/02/2016

Ideally situated near the sea front , able to comfortably walk to most of our required destinations.i.e. Granville Market, Stanley Park, Pacific Centre (shopping).For all others there is a bus stop directly outside the hotel (recommended as its a nightmare driving in the city centre).

"Night at English Bay"

4
28/02/2016

Located at English Bay, this Hotel is surrounded by restaurants and pubs, (also a pub available in the hotel). Cozy, comfortable, spacious rooms. Parking available too. Service is friendly. Rates are excellent. Good value for money.

"Sands Best Western"

4
28/02/2016

Very conveniently located, close to Stanley Park for taking a pleasant walk or cycle; bicycle rental shop directly across the road from the hotel entrance. Comfortable room with all amenities and an obliging housekeeping staff. Lacks an attractive breakfast buffet but has numerous alternatives close by. All in all, the hotel is quite recommendable.

"Best Western Sands in Vancouver"

5
24/02/2016

No major complaints... staff is excellent. Have been going to this hotel 3 times a year for many years, to visit family. My husband grumbles about his favourite dish, quinoa, changing every time he orders it. Bar fridge regulator wasnt working and froze our items, but was corrected immediately. Renos were being done, mattresses were being replaced in a few rooms, rewiring in the hallway. Upgrades happening. With all this, the noise level was at a minimum and the workers were very courteous. We enjoy the staff and feel very comfortable, it is our Vancouver community whilst visiting.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you for taking the time to review your recent stay at our property. Your business is very important to us and we value your feedback. I am glad you enjoyed your stay with us. I would also like to Thank you for the loyalty to our hotel. It was great to hear the contractors were very professional and considerate while they were upgrading the hotels WIFI and Rooms.

"Good value for money"

4
22/02/2016

At first I was really uncertain about this hotel, because I read many bad reviews in Tripadvisor with complaints about too much street noise and lack of sleep. Still, I'd stay for 12 nights and the price was pretty reasonable when compared to many other places in Vancouver. I then decided to give it a try and I am glad I did it. We had a nice experience overall and I'll list below all the pros and cons of our 12-night stay: The pros - very friendly and courteous staff, cleanliness, spacious bedroom (we got one with two queen beds and still had enough room for our things), and quietness, we had no trouble sleeping. Of course, since I learned from other reviews that many rooms faced Davie street, which is a busy street with a bus stop right in front of the hotel, I asked the staff in advance to book me a room in the backside of the building. We got it (room 309), so it was pretty silent in terms of street noise. Another very important pro is the hotel's location. It's at the end of Davie street, one block from English bay beach. There were many coffee shops, groceries stores and restaurants in the area, everyday we chose a different place to eat. Also, as said before, there's a bus stop right in front of the building that could get us to downtown or Skytrain in 10 minutes. The cons - the shower was not really good. It'd suddenly become very hot or cold and we'd have to adjust the temperature all the time. Also, in our second night, our bathtub got clogged and there was this faint smell of sewage. We called front desk and requested for a room change and they right away gave us another room (also that faced the backside of the building). Another con is that there was one specific night that some neighbors were having some kind of a party in their room and since the walls are thin, we could hear their music and talking. It did not really disturbed our sleep and it happened only once, so I actually did not complain about it to the staff. Overall, we had a great experience at good value, so I gave it 4 stars.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You very much for the review of our property. First off I would like to Thank you for staying for 12 nights. I am glad you enjoyed your stay and enjoyed the location and the proximity to English bay. I do apologize about your noisy neighbors we do have security on every night of the week and patrolling the halls till 3am during the week and 4 am on the weekends and I am glad it did not disturb your sleep and did not persist. We look forward to seeing you on your next trip to Vancouver.

"Weekend Getaway in Vancouver"

3
22/02/2016

We stayed at the Best Western Plus Sands this weekend! This hotel has a great location with being very close to many good restaurants, pubs and also near Stanley Park. However, the rooms are very small and this is an older hotel where they are presently doing renovations. It was very noisy with renovations occurring and we could hear most conversations by other guests. There was a small mini-fridge in the room however, no bottle opener was provided. When my husband asked the reception for a bottle opener he said that we would have to take our bottles to the pub in the hotel to be opened. We felt that a bottle opener should be provided by the hotel. Overall, this was between poor - average hotel as this hotel has lots of room for improvement. If you are going to enjoy nearby restaurants and events then this is the perfect location but definitely not a luxurious hotel.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you for the review of the hotel. I do apologize you were not impressed with our hotel. We are doing upgrades to our hotel and are very excited for them. I do apologize the renovations disturbed you. At this point we were just prepping the rooms but that does change that it bothered you and I apologize for that. I hope you would give us another chance to exceed your expectations when the reservations are complete. The renovations should not be heard moving forward as they are isolated to portions of the hotel at a time.

"week end in vancouver"

5
22/02/2016

everything was good the staff was very frendly we bring our dog and they give doggy bag and treats too our baby at the arrival and every time we pass in front of the front desk . the bayside lounge have a beautiful view of the beach and the food is really good . good location of the hotel . bed was comfy

"Excellent affordable option in the best neighborhood"

5
17/02/2016

This is still a basic urban hotel, but it's in a great location and has all the amenities, either in the hotel or very nearby. The staff is very friendly and helpful. Davie Street is the "Rainbow" village for Vancouver. So, lots of same sex couples holding hands on the street etc. Lots of interesting shops for every need. Dollar stores, coffee shops, many pubs and restaurants ( see my other review of The Capitol ). The wifi worked in both rooms we stayed in and they were in the process of adding many more antennas. We slept with the window slightly open and there was only a bit of street noise - not bad for busy urban location. We had snacks and breakfast in the hotel and was just fine. Good food, decent price, reflective of the hotel in general. the Parking is $13 CAD per night plus the city's notorious 27% tax on parking..oh well, the city is trying to be green but it's tough when you drive in from the country as we do!. The parking lot is pretty tight so a big truck might be a challenge ( forget RVs!).There is street parking which is free from 10 PM to 9 AM, but pretty expensive during the day 7 days a week. So try to leave the vehicle elsewhere and bring your best shoes. in 30 minutes you can walk to the arenas, downtown shopping, the sea wall, etc.

"Quality hotel at a fair price"

4
16/02/2016

Good location, easy to find driving from airport; local transportation options in front of the door; knowledgeable staff on what to see and how to get around without a car; spacious room, very clean bathroom; excellent wifi

"Great place to stay, great staff"

4
16/02/2016

This hotel is in an excellent location that is close enough to walk where ever you want to go in the West end. The staff is fantastic, the hotel is a bit dated but the important thing is that the hotel is very clean. the only disappointing thing was, the lounge area connected to the hotel had very poor service. Then when we got the bill, the waitress tried to over charge us on the credit machine. You need to look close before authorizing. the hotel though, was great !!!

"Leisure"

5
16/02/2016

We love staying at this hotel due to its proximity to the beach and seawall. We quite often book into this hotel for a quick weekend getaway, and have always found the severvice great and the beds are comfortable. Very clean rooms too. We will be back.

"Beautiful Location"

4
15/02/2016

Right near the bay, the Best Western is located in a very nice spot! The beds are comfortable, restaurant's within walking distance. I would recommend it to others visiting the area but don't want to stay right downtown.

"Location near the Bay"

4
10/02/2016

Booked this through Groupon but was not told there would be a $250 deposit at check in. However the front desk gal was very helpful and was able to make our stay great. Our room had a few to the street which some might find noisy but we loved it as we had a great view of the bay. We were able to walk down to English Bay and there are plenty of restaurants and convenience stores within walking distance. Wifi and breakfast was offered and the breakfast was great! Parking was no hassle at all as they include parking on site. Beds were comfy and rooms were clean. Definitely will consider this place for the future.

"Calm place to stay"

4
09/02/2016

Good place to stay, very quiet place. There a lot of things to do nearby the hotel. There is a bike rental place in front of the Hotel where you can rent a bike and ride at Stanley Park or downtown Vancouver..

"Dine Out"

4
08/02/2016

Nice, friendly, good service, good music good food - overall a pleasant evening out with friends. I had the grilled chicken and my husband had steak. Didn't much care for the soup. Funny but the desert serving was large.

"The only place in the village! "

5
08/02/2016

We always stay here in Vancouver.....it's the most reasonable hotel in the area if your travelling with your dog. Very dog friendly, they give you a gift pkg. for your doggy. The rooms are spotless....the staff here are super friendly and the housekeepers are lovely. It's so central to walk everywhere....great restaurants abound, the restaurant in the hotel has changed....didn't look as friendly as before...rather more like a bar. Didn't try it. Stanley Park at your doorstep.....English Bay beach outside only a 1/4 of a block.....can't say enough about this great little place....our home away from home again.....staying here for decades now! Try it , can be noisy on the busy street side, but we enjoy the activity on the street......back lane much more quiet.....we are in the heart of the city.....expect city noises. It's fun.

"GREAT VIEW - GREAT LOCATION"

5
07/02/2016

What can I say about the Legendary Sand Best WesternVancouver ? I absolutely love the location... Great prices... Top floor rooms have a balcony over looking the ocean... Great room services for very affordable pricing... But for the location... for the few... cannot beat the pricing !!!

"Not worth it"

2
07/02/2016

I requested a shaving kit and received something on par with what is handed out to the homeless or worse, a literally dangerously cheap disposable razor and shaving soap so old and useless that I could not shave.

"Great location!"

4
06/02/2016

Stayed for 2 nights while visiting from Ontario. Very happy with our stay. Our room (222) was spacious and clean. Beds were comfy. Bathroom had all the toiletries we needed. In room fridge and large water pitcher with ice machine on the first floor. In room coffee and tea. Spacious closet with 2 luggage stands. Nice view of ocean through a bay window. Perfect location....English bay Beach was lovely. Walked along the water every morning with numerous stores and restaurants steps away. Housekeeping staff was extremely friendly and helpful. Front desk was knowledgeable and patient. Parking was always available and super reasonable. Other than a strange occurance on our last day where the bathroom and front hallway had intermittent power (the light would go on and off), this is a great option for a no fuss accomodation.

"our stay"

5
05/02/2016

We stayed in the Rosen suite and it was a wonderful stay, the bed was very comfortable. We loved the large jacuzzi tub! The location could not be better. you can walk to everything very easily, and the stores and places to eat are right.

"Great location and good value with some caveats"

4
03/02/2016

If half-stars were possible, I'd rate this hotel 3.5 stars, but I'll give it the benefit of the doubt since I slept very well and the staff was exceptionally friendly and helpful. If you're interested in learning more, you'll find considerable detail below. I booked this hotel based upon its location, which is very convenient to all of the West End plus English Bay and Stanley Park. Davie Street has an abundance of eateries, bars, shops, drug stores and a Safeway. The West End is great for walking and there is plenty of frequent and reliable bus service. Robson Street, noted for its shopping, is not far away. The available rooms included a King-bedded room on a 'premium floor' with 'upgraded amenities,' a balcony and a 'partial ocean view.' The AAA rate was reasonable so I booked it. In my reservation I added a request for a room in a quiet location, away from the elevators, ice machine and housekeeping storage. (In my experience being near those facilities can mean dealing with a lot of noise.) That request was honored and acknowledged by Reception staff when I checked in; my room was nowhere near those facilities. When I checked in on January 30th, I was warmly greeted by the Reception staff who were genuinely friendly and helpful. A few minutes later I was entering room 502, which was spacious and very clean. I noticed right away, though, that my view was entirely of the building across the street and the hotel's large neon sign. (Room 502 is at the east end of the hall on the south side of the building.) I checked out the balcony, which was the only place from which I could view any water and, of course, it was English Bay...not the 'ocean.' :) And to see the water I had to nearly lean over the balcony railing. I'm including some photos to illustrate this. Looking toward the other direction, 'up' Davie Street to the east, the view was dominated by the hotel's neon sign. Again, photos will tell that story. Back inside the room with the balcony door shut (it was quite chilly and rainy last weekend), it was quickly apparent how much street noise could be heard. What's more, the end of the line for bus routes 5 and 6 is just below, on both sides of Davie Street. With every bus's arrival I heard the beep-beep-beep of the kneeling mechanism, the loud whoosh of air brakes and occasionally a bus's very loud horn. I went down to Reception to see if another room might be available but, alas, the hotel was totally full. Again, the staff were very pleasant and they tried their best to accommodate me. Happily, I was staying only one night and I figured I could deal with most anything for a night. The room's furnishings were comfortable and in very good condition. And the bed was wonderful! When I returned to the hotel around 11:30 PM that night, most of the noise outside had died down and I slept very well. The bed and its linens were extremely comfortable. One oddity of the room: As the windows on the fifth floor are only single pane glass, there is precious little insulation from not only sound but the outside temperature. There is baseboard radiant heat underneath the entire width of the sliding door to the balcony and the adjacent windows, but it could do only so much despite the thermostat being set at its maximum temperature. There is a window-mounted air conditioner/heater, but unfortunately it would not produce any warm air because, being placed above the radiator, its own thermostat read into the 90s. Such a poor placement; I wonder who thought that was a good idea. (But it probably works well enough in the summer.) The bathroom was quite cramped but that's not important to me. I spent very little time in there, but I note it as some guests may want a more spacious bathroom. My only real complaint is the condition of the balcony and the eyesore that is the rusted, paint-flaking fixture that attaches the hotel's neon sign to the building. That needs to be addressed. And I take issue with Room 502, specifically, being considered as having anything 'premium' given that factor, the single-glazed windows and the view being nothing special. Oh - almost forgot - the in-room, free Wi-Fi was a joke in Room 502. It was barely existent with a connection being impossible most of the time. It wasn't an issue for me, though, as my T-Mobile plan comes with free global data roaming. But I note this for the benefit of other guests who may need to depend upon Wi-Fi when traveling. Wi-Fi in the lobby, at least, was excellent. In all, because the main reason I book a hotel is to sleep, and I slept quite well, plus the hotel's staff was great, I'm giving it four stars. If I stay here in the future, I know enough to book the opposite side of the hotel for the 'mountain view' (and that's a stretch from what I saw when a housekeeper allowed me to look inside one of those rooms as I was checking out of my room the next day), plus I'd book one of the lower floors that reviewer "Elisabeth V" noted as having double-glazed windows. Thank you for reading my review. Please look at my photos too. (I uploaded the photos in a certain order to coincide with the points made in my review, but TripAdvisor seems to reorder them when they are published.)

"okay for price"

3
01/02/2016

lovely service, great location, but road noise on 3rd and 4 th level is terrible due to single glazing. (2nd and 1 st floor have double glazing and are a lot better) Clean rooms and bathroom (bit small), beds fairly okay but pull out bed was fighting with the coffee table and the desk. Not much space when pull out bed is being used. Internet dropped out few times. Interior of rooms clean but bit daggy with 1960's wallpaper. Still for the location and price, not too bad. Suggestion ask for a room on 1 st or second level.

"Enjoyable stay"

5
28/01/2016

Front Desk staff provided excellent service at check-in and check-out. Very helpful when I needed to use the Internet to check in for my flight. Housekeeping staff were friendly and always said hello when passing in the hallway. Location is excellent with a Starbucks downstairs and a Tim Horton's across the street.

"Great Stay"

4
26/01/2016

I found the Best Western PLUS Sands Vancouver to be very comfortable and clean. With an excellent location for great walks and ease of access to the downtown area and also the Airport. Would recommend this Hotel to those looking for a nice holiday.

"shocking.................."

1
25/01/2016

never never again , I took my family for a 3 month north American experience , and apart from a shocking hotel in new York then this was a very close second , to be fair the weekend front desk staff (blonde lady ) was amazing , and a younger gentleman (Asian I think) was again amazing , the problems start with the bar ? , on arrival (with my 9 year old son and my wife ) we checked in no problem ......trvelling across Canada we where hungry and tired and wanted to just eat and stay in the hotel , we spoke to the lady at the welcome counter to the restaurant and bar and she told us there was a waiting time of around 20 minutes , we waited......after 40 minutes I went to speak to her and she told me that they had dropped liquid on the floor so the table earmarked for us was no longer available and they had no staff to clean up ......disguising the fact that I had seen many people walking in from the other entrance on the road and from the waiting area . that was the excuse ..........., so obviously we had to leave the hotel and find somewhere to eat , the next evening ........without notice , and even myself didn't give it a thought , the room started shaking ...........no , not an earthquake ......a karaoke party right beneath our room , kettles , cups and allsorts where shaking and vibrating , a real nightmare , my son could not sleep so I called the front desk to be confronted with a " what do you expect me to do ?" attitude , this carried on until 2 30 am , when I spoke to the front desk the next morning the lady explained that it was a common complaint on the weekend , my question was why the hell did they put a young family in a room directly over a bar with that racket on til the early hours , and it is a problem they are aware of ? very disappointed with the whole thing apart from the forementioned 2 menmbers of staff , as a hotelier myself it just wasn't up to best westerns standards and has put me completely off the brand

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You very much for your review of our property. I do apologize that your stay did not exceed your expectations. it is great to hear our front desk was very helpful and tried to solve the issues at check out. Paullette filled me in on the issues you had and we have made changes to our booking policy. We hope you will give us another chance if you make your way back to Vancouver from Thailand.

"Location"

4
24/01/2016

Good place to stay as it is central to walking and shopping with a good selection of restaurants close by. Price is competitive and facility on the plus side. Bus at the front door if you have to go somewhere else and English Bay is also at your front door.

"Best Western Sands - Vancouver, BC"

5
21/01/2016

Wonderful service - a great job of upgrading at this location over the past 10 years. Had an enjoyable stay, with excellent personal service! Staff was helpful, accommodating and efficient. We will stay again.

"comfortable"

5
20/01/2016

Location and comfort will bring us back.We were offered an upgrade at check-in because of the loyalty membership and were given that rate when we stayed an extra night. I counted a comfortable room and I received it.

"Quality stay"

5
19/01/2016

This was a very clean hotel. Nice location right by the water. Not far from the action downtown at all. Parking isn't free but cheaper than some other hotels downtown. Rooms are lovely, clean, well kept.

"English Bay/Stanley Park area hotel"

4
18/01/2016

This hotel is in a perfect location - close to English Bay and Stanley Park area as well as downtown Vancouver. Has lovely lounge bar overlooking bay area and good quality sports bar/restaurant with very good food.

"Nice, Affordable Anniversary Getaway"

5
15/01/2016

We just enjoyed our second visit to this well located, classic hotel right near English Bay. This time, we escaped the rest of the family gathered for Christmas to have a quiet night at a reliably nice, well appointed hotel. We weren't disappointed. The king beds are so comfortable and huge it's like sleeping on a cloud. We also really enjoyed breakfast at the Red Umbrella restaurant, just a few doors up the street (go left) on the same side. Delicious food, great coffee, and excellent service (we had already tried the restaurant in the hotel but it was just average). We'll be back!

"Great location"

3
14/01/2016

This hotel is located about a block away from the water. Brittany @ front desk is awesome.... No [oil or hot tub but has a sauna.....complimentary paper every morn.... good food......n cool lounge.... half $ apps after 9 pm in Restaurant...... try mac n cheese......AWESOME....dont laugh till u try......MMM...

"Vancouver Holiday"

4
12/01/2016

Room adequate and bed comfortable. We were on the street side this time (previous stay was on the other side) and so was noisy. Also there was a group partying in the hallway at 3 in the morning on New Years Day (they didn't even stay in their room). They moved back to their room when we asked them but continued to make a lot of noise in their room until 5am at which time someone else knocked on their door and asked them to stop. It is OK to have a party at New Year but this was over the top. At check out the staff didn't seem overly concerned.

"Winter Holiday in Vancouver"

4
12/01/2016

We spent three weeks in Vancouver in total and chose this hotel because it was just down the road from where our son lived. We stayed at this hotel at three different times going on trips in between. This was our last stay and we chose a king room this time (we had stayed in a Queen room the other two times). This room was much better than our previous stay, it was quieter as it was not on the street and it was a larger room. staff good.

"Good amenities, but we had the worst room."

3
11/01/2016

Free wifi, complementary bath robes, hair dryer, lots of coffee, lots of toiletries and a reasonable price, however, we had the room next to the ice machine, literally our door was immediately up against the ice machine front so when people came to get ice in the wee hours we heard it, and heard the machine struggle and whir making more ice, I would recommend here for an inexpensive stay with everything you need but this room was pretty bad so if we were staying more than one night we'd have asked for a room change.

"Dogs"

3
07/01/2016

was wondering if they take small pets? There is no mention of it. Also nothing to say if there is free parking> and what about breakfast? And what part of town is this really in? The seedy part ? What is the tipping ratio?

"Perfect Location"

5
07/01/2016

My husband and I visited Vancouver at the end of August 2015. Best Western, you are in a great location. We could walk for kilometres to reach our destinations. We could see the beautiful English Bay from our hotel room, and walk a block to English Bay to have coffee every morning. Location was fantastic! All staff were pleasant and welcoming. Our room was clean. We will be back to stay. Thank you.

"On the Bay/CityLife in Vancouver"

5
05/01/2016

Great place to stay in Vancouver. Right at Denman and Davie St. Overlooking English Bay and in the heart of the best city on earth. Enjoy the cafe's on Denman and an easy walk to Robson Street. The best shopping street in the west. Great restaurant's all around. This hotel is the best value if you want to be right in the heart of the city. Oh and you have Stanley Park at your door. City life in Western Canada.

"Great hotel, Housekeepers did amazing job!"

5
05/01/2016

Stayed in many hotels in past, best housekeepers I have ever seen. I am impressed. They are extremely attentive. Room is clean, bed is comfortable. Tatiana, the front desk agent did great job. I will come back!

"Nice hotel at a wonderful location "

4
02/01/2016

Stayed here for three days and it all went great. Amazing and friendly staff. Nice location at the end of Davie and Denman, close to waterfront, public transit. There is a Starbucks, Tim Hortons, London drugs, shoppers and many other stores all around this hotel. Very convenient. Would definitely come back and stay here. Thank you for making our stay memorable.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you very much for the review of our property. I am glad you enjoyed the location and found the staff to very helpful and friendly. You had a great suggestion with people using the go green vouchers. We will be doing some updates to our rooms in the near future. We look forward to seeing you in the near future.

"OK, near some fun attractions."

3
31/12/2015

This hotel is a bit rundown and rooms are small. The ceiling vent in the small bathroom didn't work, so with 4 people using the bathroom, it got a bit "odorous and humid". Great location to visit Stanley Park, but a long walk to the center of town. Great for exploring the West End, though. Wifi comes free, but VERY slow and almost not worth even trying to use. Also, one elevator out of service, so long waits for the only one working.

"Vacation"

4
30/12/2015

Hotel is great location for water and park access. Rooms are small , but well done. You must pay extra for parking. a bit of a walk to shopping. A minimum of 200 characters for this is stuipid and a waste of my valuable time

"Good value good location"

4
30/12/2015

Our second trip to Vancouver for a quick weekend of shopping. Good location - good value. Will stay again! Right across from English Bay - easy to enjoy a morning walk along the seawall. Good selection of restaurants and shops within walking distance.

"Great hotel with restrictions"

4
28/12/2015

The hotel is strange looking from the outside, but it's so close to the beach, Stanley Park and located near so many restaurant options that it's worth it. A big plus is the size of the room and closet. The only problem I found annoying was that the wifi was slow and almost non-functional and the coin laundry machines avaible were out of order.

"Nice location, great staff but very noisy"

3
28/12/2015

This is a nice property with a friendly and helpful staff. However there is a night club on the low level of the building. We were on the equivalent of the 3rd floor and still couldn't sleep until after the club closed. The loud music, and people on the street made for a long night short on sleep.

"Do not expect good food here"

2
15/12/2015

I have stayed at this hotel recently. Noisy. Comfortable bed.Clean.The food is another story. My partner and I have tried several times for breakfast,lunch and dinner or just appetizers. The Hotel needs someone who cares about quality. The bar staff have one good server so far. The front desk staff are very friendly and proficient. The drink specials are a good draw but the food is below parr. Not fresh and tasteless.

"Location can't be beat"

4
15/12/2015

This hotel meets all your needs. Comfy, clean and friendly. Plus you are right on the water beside Stanley park. My husband and I stayed there with our 5 month old son and were 100% comfortable! We walked the sea wall every day, and could go shopping or out for meals without the car! I've visited Vancouver several times but from now on, I'm always staying here. If you're looking for luxury or romance, maybe not your place but I definitely got more than I bargained for!

"Hotel in a great location and a green ethic"

5
15/12/2015

Our stay was comfortable in a duoble room with more than the usual space, furniture and amenities. Staff was efficient and friendly. We especially liked the extra conscious effort this Best Western is making in providing a recycling program that includes organic/bio collecting. The additional cost of $1.00 is a token only and an insignificant amount to help reduce the environmetal footprint of the travelling public. We fully support yhese efforts.

"Great location"

3
10/12/2015

This West End hotel is just steps from Stanley Park and the Seawall, within a block of good restaurants, on a transit line and we had a small view of the water from our bay window. On the downside, we needed to call room service to clean out the refrigerator and provide shampoo and soap, although it was done almost immediately and the cleaning lady brought us a teapot, tea and milk in apology. The only real complaint we had was the room was overly warm and couldn't be cooled down more than 4 degrees which left it overly warm for sleeping. Luckily we could open a window, which helped. Great service throughout the hotel, Paid parking but has in and out services. The location is the best.

"Great location but poor hotel"

2
08/12/2015

This is a great location - very close to Stanley Park, the seawall and steps from English Bay. However, the hotel itself was a real disappointment. Our bed was comfortable but we could hear pretty much everything in the room next door (not adjoining) to the point that it woke us up at night. Additionally, the bathroom was not cleaned well with several long dark hairs visible on the floors and towels. For these reasons we wouldn't book another night in this property and wouldn't recommend it to family or friends.

"Best deal if you want affordable and decent downtown"

5
08/12/2015

Stayed there 6 nights in Oct2015, on a leisure trip on my own Let's go through the goods and bads/room for improvments that justify my rating. Why do you want to go there: *Location: downtown, a short walk to Stanley Park and literally a couple of blocks to the beach. I used public transportation just a couple of times otherwise walked pretty much everywhere, best way to discover the city. Hotel is on the quieter side of downtown. Multiple supermarkets/convenient stores are just around the corner-. *Room: Excellent deal. Room was large with 2 double beds. Clean with iron & its board, kettle and some tea. Wifi in the room and within the hotel premises is free of charge. *Facilities: Gym with decent amenities on the 1rst floor. Great to stay in shape. With north american food all day, one needs it. *Staff: Thumbs up, everyone very helpful and efficient, ready to print out tickets/boarding passes. Room for improvement: * Hotel is not the most modern one. However considering the deal I had. 5 stars are fully in line. *Tipp: go green meaning each time you do not use the housekeeping you get a 10CAN voucher to be used at the connected bar/restaurant. The salmonw rice and the quinoa thai bowl are worth a try !

"A place to trust"

5
08/12/2015

We count on the consistent quality of Best Western,we are not world travelers but when we do need a hotel it make it easy to return to the name you have come to trust. We the mistake a few years ago to try the "cheap one"we ended up across the street in a Best Western,where we should have been to start with.

"Great hotel, just not for sleeping"

2
08/12/2015

The hotel is located in a great part of Vancouver, has easy access to the beach, Stanley Park, Downtown & all the major public transport routes. The Bayside pub serves great food & drink and the staff are friendly. The hotel is well appointed and the desk staff knew the area and were helpful. The reason this hotel gets 2 instead of 5 rating is because sadly the main purpose of a hotel is for sleeping. I didn't get a decent night's sleep throughout. The room was stiflingly hot because the thermostat was faulty. Once reported it was quickly replaced but didn't help, it stayed at 71 degrees. There was air con which was unfortunately linked to the thermostat. There was also a window but with the main bus route right outside it was really way to noisy to have it open. A real shame the lack of sleep has let down an otherwise very good hotel.

"Tough call"

2
08/12/2015

In a great area in general, but the near nonstop noise of a Friday and Saturday night takes the luster off the location. Yes, you hear the bus stop...it is under the windows. People noise from outside is also very frequent and loud. Room 428 had a leaking bathtub faucet, and the tub will not hold water if you wanted a bath. There is paint peeling on the ceiling in the bathroom beside a makeshift patch. If the hotel is full, parking can be a challenge. Staff was friendly and efficient. View of the bay is quite nice. Would I stay there again? No

"Review of Sands Best Western, Vancouver"

5
07/12/2015

The room was very comfortable and clean. I liked the options of waiving the housekeeping for a day and receiving a $10 coupon for the lounge. It was a half hour walk from my Conference, and I enjoyed the walk. The price was more reasonable than hotels closer to the conference. In 2012 I stayed at this hotel when attending a conference, and chose to stay there again.

"sunsets"

4
05/12/2015

Best location for walking the seawall, walking to shopping and walking to restaurants. also excellent access to public transport to visit anywhere in the lower mainland. The lounge downstairs rocks to motown, 60s,70s, and 80s rock and disco. Saturday night the dance floor is packed with smiling people with great attitudes.

"an OK experience"

3
03/12/2015

The hotel is old and a bit worn out. The location is amazing and very close to everything They charge you for hotel parking over 15CAD / Day 5 mins Walking distance to stanley park Fitness center and laundry are decent

"Pleasantly Satisfied"

4
01/12/2015

We had a room on the top floor on the end. It was very quiet and we had a great night's sleep, the comfy bed helped as well. I expected it to be a little more worn than it was ,mostly because the outside has never been that appealing and also with the price being so reasonable for the west end. Have absolutely no complaints..it's clean, comfortable and the furniture was in good shape in our room anyways. Our room did have an adjoining door to the next room and admittedly we could hear them talking and later music. We just turned on our tv on a bit and problem solved. Location and parking fee can not be beat. $15 unheard of in the city. Our stay was very pleasant and the staff were super friendly and helpful. We have stayed in several hotels in Vancouver, taking in consideration the price, location, parking, room condition and cleanliness ..this hotel is a fantastic place to stay and without spending a fortune. Will stay again without hesitation. A couple of notes...no in-room safe....hotel has strict no smoking policy but has a convenient covered area just off to the side of front door.

"Great location, clean & comfortable"

5
25/11/2015

Room was nicely updated, very comfortable beds, which is needed after walking around Vancouver for the day. Location is excellent, close to Stanley Park, across from the beach at English Bay, beautiful views from our balcony on Davis St. Hotel is just far enough away from the center of downtown, but the bus picks you up just outside and a few minute ride, or a 15 min walk. I would stay here again when I return, great value for the money.. The staff was very friendly and extremely helpful, which made the trip much more enjoyable to be able to get ideas and directions on where to go.

"Great hotel!"

4
25/11/2015

Great location, walkable neighborhood, clean rooms, friendly staff, nice lounge/restaurant, Starbucks, beach, bike rentals, palm trees, Stanley Park, sea-wall and seafood restaurants all within five minute walk.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank you very much for the review of our property. I am glad you found the hotel so clean and comfortable with a friendly staff. The area has everything you need as you mentioned and is close to so many amenities. We look forward to seeing you from Calgary.

"great location."

4
23/11/2015

nice and clean hotel. great location and price quality ration is fine. hotel personel was helpful and polite. I recommend this hotel. free coffee in the room and comfortable beds. hotel was near Stanley park.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of the property. I am glad you enjoyed your stay with us and found the rooms to be spacious and beds to be comfortable. We look forward to seeing you on your next trip to Vancouver.

"a little respite"

4
23/11/2015

Have stayed before, location very good, friendly staff and helpful with directions. Within walking distance of a lot of sites and the Seawall for good long picturesque strolls. Lots of small restaurants in the neighbourhood.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of our property. I am glad you enjoyed your stay with us and found the neighborhood of the Westend of Vancouver to be great. Great recommendations to check out the unique restaurants and then take a stroll on the Seawall. We look forward on seeing you on your next trip to Vancouver.

"Thin walls and people partying really took away from previous experiences."

3
22/11/2015

Our stay was a repeat visit and in the past we had very nice experiences here. As ever, one of our favourite locations in the West End. But this time the people partying on our floor (in the hallway, LOUD like they owned the place, and the reek of pot so strong you have trouble breathing in your own room -- and that is not hyperbole) really took away from what was expected to be a nice Vancouver getaway. Of course the hotel personnel can not pick their clients but a recommendation would be to bring earplugs and stay in a room which is not situated facing the Davie Street main drag.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of property. I am glad you have enjoyed staying with us in the past and hope you will stay with us in the future. I do apologize that the guests on your floor were loud and breaking hotel policy. We did have extra security on as well I stayed late that night checking floors but obviously not late enough. I will have a conversation about what happened that night with security. We do hope this experience did not ruin staying with us on future visits to Vancouver.

"Good stay"

5
20/11/2015

Nice and friendly staff, room was great. Nice and close to English bay, where you can go for a nice stroll on the water front. Great location and close to lots of shopping. Room was very clean and spacious for just myself. Will for sure come back :)

"Great hotel & staff - right at English Bay"

4
16/11/2015

Great location if you want to be in Vancouver's West End - would love to visit there again during beach season and enjoy English Bay Beach. Very comfortable, great staff and service, and close to anything you'd want!

"Location Location Location"

3
15/11/2015

Vancouver is a special place and Stanley Park area is great for outdoor adventure, walking, biking, skateboarding... I love all the shops and eateries in the area. But i feel the hotel takes advantage of this. Prices moderately but i used a half bottle of Febreze on the room the day before my sweetheart showed up to get the moldy smell out of the room. Other than that our stay was good.. When we stayed here last year, it was fine.

"Close & convenient"

4
14/11/2015

Have stayed at this property on numerous occasions, and found it to be exactly as remembered. Location is close to all west end and downtown amenities, Stanley Park and sports stadiums. Friendly and helpful staff, nice restaurant and lounge/bar as well...with off-street parking.

"Clean good service"

4
13/11/2015

Older hotel but its kept clean. Very close to Stanly Park @5 min drive A variety of dinning choices near by. The staff was amazing and very good with our daughter. He even knelt down to her level when asking her about her vacation.

"A bit unimpressed"

2
12/11/2015

My colleague and I are staying here for business for two nights. Although I usually don't leave reviews, I thought that I should for this so that hotel management can see. My colleague was originally given a room that was in between the elevators and the fitness centre, backing onto the back stairwell. When he got to the room, we went downstairs to ask for him to switch (as he already has sleeping issues and has been placed near elevators before with poor results). He was told that there were no other rooms in the price category that we paid and so he would have to stick with the room he had. Later that evening, he had difficulties sleeping and called downstairs to ask if there were any other rooms available. He was told that there weren't. After a while, he phoned back to express his upset (we were dealing with a time change as well as an early presentation the next day) with the constant noise from the elevators. Eventually, after him saying that if he had to stay in the room, he would have to cancel the next night's reservation - another room was found for him. I wonder why his request wasn't taken seriously enough to find another room until he was planning on cancelling his next night reservation. The following day, we were told that there were a block of rooms that had experienced water damage from the storm. Understandable. Unfortunately, the carpet and walls in front of my room have been soaked to the point that the hallway is smelling. I let the front desk know and asked if a fan could be placed there to dry the floor and dissipate the smell (as I had seen a powerful floor drying fan the previous evening drying out another area). When I returned from dinner, the carpet in the hallway's puddle had spread to the doorframe of my room, with the smell seeping into my room. When I called down to let the front desk know, I was told that they were aware of the situation but couldn't do anything until maintenance came the next day at 7 am. While I understand that there's not much that can be done in these situations, I don't think that a fan would be out of the question. I was letting them know as a courtesy as well as the problem that the smell was beginning to get into my room. I would have expected some sort of apology or problem solving from the staff - even putting towels out to seep up the puddle? Besides all of these issues from water damage, the hotel is fine. Great location, awesome restaurant/bar attached with amazing servers. Unfortunately, I didn't get the sense that the front desk staff were committed to customer service and hospitality. Although I have no experience in the hotel industry, I would have offered my apologies even if there was nothing that I could do/things were out of my control. A little bit goes a long way.

"Our favourite hotel when staying in Vancouver"

5
11/11/2015

Dog Friendly and right by Stanley Park for walkies, this little hotel checks all our boxes. The rooms are small but cozy. A little fridge for snacks, friendly and helpful staff who remember us between visits. Secure parking. Park your car and take a bus to any attractions - this hotel is right on the bus lines. Most front rooms have a view of English Bay. The on site restaurant is very good.The beds are comfortable. We have been here before and will definitely come back. The room prices in off season are very reasonable for a nice hotel in downtown Vancouver. very good value -

"Review B W Sands Plus"

4
11/11/2015

Great hotel with the best staff. All of the staff went out of their way to help us in any way they could. The rooms are always immaculate, the restaurant is especially good for breakfast. Why 200 I have said all I want to say

"Great Location - great Bar"

3
10/11/2015

If you want to be in the middle of evrething, this is the place. Great value, great view, nice service. Rooms are small and a little old fashion, but clean. You can have a drink at the bar, sing karaoke, or watch a game every night.

"Best Hotel in the City!"

5
08/11/2015

I was recently in town with a friend to take in the Flyer's vs Canuck's hockey game. The room was modern, clean and the hotel had all the amenities needed. It is just steps from an amazing beach, Stanley Park and many great restaurants. I really want to thank Eddy, Dallas and Scott for taking such good care of us during our visit to Vancouver! This is my go to hotel when I am in the lower mainland!

"noisy"

3
07/11/2015

hotel has a nice location but the rooms are not private feeling-you can hear everyone in the next room, hallways and on the street below. beds are nice staff are nice lounge is mediocre this hotel needs an upgrade

"Great location, helpful staff"

5
04/11/2015

Clean, spacious room, comfortable beds, mostly quiet (except for Halloween firecrackers and partiers in the streets), Very friendly and helpful staff. Good location to access city activities. We did not eat at the restaurant, so can't comment.

"Great location, friendly staff"

4
03/11/2015

Lovely hotel in a good location. Reception staff were very helpful. It located beside the bay and Stanley park is a short walk away. Windows facing Davie Street are very thin and so you can hear all the street noises from below however,the rooms are extremely clean and beds are very comfortable. I would recommend hiring out Bikes (rental shop across the road from hotel) and cycle around Stanley park and English Bay. Tim Hortons also located beside the Bike shop and Starbucks are only a few doors down also. Don't go home without trying Breakfast at the Red Umbrella Cafe yum!

"Great Service"

5
02/11/2015

I stayed one night at the Sands. My stay was made enjoyable right at the start with the excellent staff that checked me in. They gladly answered any questions I had and were in a smiley happy mood. I stated I hoped the mattress was ok because of a sore back. The next morning the clerk asked me how was my mattress. I assured her it was great. I met the cleaning ladies in the elevator. They too were very friendly. I am going to be in Vancouver in early December and I will stay at the Sands again.

"Nice hotel in great location "

4
31/10/2015

The hotel is a bit older but is well maintained. It's steps drom the seawall and shops. Easy to walk anywhere and on a bus line. My room was clean and a good size. The bed was really comfortable! Nice friendly staff. Will definitely stay again.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of our property. I am glad you found the hotel to be in a great location and took advantage of the Seawall. The Seawall is a great way to start your day. I will pass along your compliments to the cleaning staff on the clean room. We look forward to seeing you on your next trip to Vancouver.

"good location"

3
28/10/2015

this hotel on davie street has affordable room rates. rooms are a little bit old, bathroom is mini but the location is good. you can walk to the nearby beach or to the city centre. very good bar, parking $ 13, wlan, if you stay for some days and want no housekeeping you get a $ 10 voucher per day continental breakfast is $ 6.49 and that is ok

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of our property. I am glad you enjoyed your stay with us and found the hotel to have everything you need. I am also glad you liked our GO GREEN Voucher it is a great initiative. Stayed tuned we will be doing renovations in the very near future.

"Great Location, Funny Smell in Room"

2
28/10/2015

The location was great but the hotel needs a refit/renovation. Furniture too large for the room (219) Shower tiles are circa 1970 and there was an odd odour in the room. It might have been the cleaning fluids but it was quite distracting. Urine on toilet seat at check-in and the coverlet was soiled. The staff were friendly and compensated with free food/drinks vouchers.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You for the review of our property. I do apologize for the bathrooms. We do have attendants checking the bathrooms every hour and doing a cleaning to ensure the bathrooms are kept clean. We will be doing renovations in the near future and we hope you will give us another chance to exceed your expectations on your next chance to Vancouver.

"Great stay, as always!!"

4
25/10/2015

My husband & I (& our dog) have stayed here a few times. The hotel is clean & comfortable, the staff are lovely & you cannot beat the location! Right on the edge of English Bay for beautiful morning walks on the sea-wall or the beaches. Close to shopping, both boutique & Pacific Center Mall, Starbucks, grocery stores, London Drugs, pet stores, bicycle rentals, you name, you've got it. All within minutes... oh yes, & more restaurants than you can imagine!! We got an excellent deal with breakfast included, parking included & dog stay included, & we highly recommend this hotel & will definitely be back.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello I am glad you enjoyed your stay with once again. It sounds like the hotels location in English Bay is perfect for all your needs. We appreciate your continued business and look forward to seeing you on your next trip to Vancouver.

"Nice and comfortable"

4
23/10/2015

Excellent customer service, easy to find from train stations and buses (stops) are right across the street. Hotel is located in an area that is so convenient to resturants (at least 25 within a block), pubs, shopping and Hop on Hop off routes. It's also a block away from the Sea Wall and 10 min walk to the Ferry to get you over to Granville Island. This hotel is perfect for every tourist attraction, most are located less than 10 to 15 min. walk or a bus stop. I found the hotel to be very clean and comfortable. Noise level was very low and the resturant was reasonable and delicious. I highly recommend this hotel.

BWSandsGM, General Manager at BEST WESTERN PLUS Sands, responded to this review
Hello Thank You very much for the review of the property. I am glad you found the hotel and the location to have everything you need. It is great to here you liked all the restaurant styles and pubs in the area for your dining selection. We look forward to seeing you on your next trip to Vancouver.

"Good Stay"

3
22/10/2015

Good value at the BCAA price for Vancouver. Would be great if a continental breakfast was included. Room was clean. The only issues was that the bathtub didn't drain as fast as the shower being used and the room temperature wasn't adjustable without using the a/c or opening a window.

"Top downtown west end location and very comfortable hotel"

5
21/10/2015

Literally steps to English Bay beaches and lively Denman street (more restaurants than any other place in the city) this very comfortable property is great for someone who wants the excitement of downtown with spectacular scenery nearby. Excellent staff service who anticipate needs; easy onsite parking and full service restaurant. A great downtown location without the cost.

"Good stay"

4
21/10/2015

Have read several of the recent reviews and cannot understand where the negativity comes from.We were booked in by a travel company and upon arrival the reception staff had our details and room allocation sorted out in quick time and with a very very pleasant manner.Rooms were fine and we dined at breakfast and in the evening,both of which were very good meals.Excellent location for beach/sea and Stanley Park and within close proximity to bars/restaurants and shops. Overall,

"Great tourist digs"

4
19/10/2015

This is a great place in Vancouver's West End for tourists -- one block from English Bay and the Stanley Park Sea Wall walk. You are in fact just a couple walking blocks to the park, or a slightly longer walk or short drive to the main entrance. Just around the corner is Denman Ave with lots of places to eat, and if you walk all the 6 block to Robson St, even more great places to eat.

"Surprisingly good 3 star hotel"

4
15/10/2015

The location is absolutely perfect - it's about 75 feet from the beach. From my window over Davie street, I can lean out and take a beautiful photograph of the sea, the ships anchored a kilometre or two out and the misty blue background of Vancouver Island in the far distance. Amazing. It's also on the "high" street of a very densely populated residential area. This means that there are lots of grocery stores, pharmacists and inexpensive and tasty restaurants that are favourites of the locals. There's also some great little coffee shops and ice cream places when you turn the corner onto Denman street. Denman still gives you a hint of sleepy old Vancouver (pre-Expo 86 days). Lots of tiny, relatively cheap, stores and restaurants patronized by the thousands of apartment dwellers in the streets behind them. As others will have noted, you are 30 seconds away from the Sea Wall. Turn right and you head along the beach and into Stanley Park. You can enjoy a good run or walk of several kilometres around it with some fabulous ocean and mountain views. Turn left and in about a kilometre you will come to the dock for the little water buses that go to Yaletown, Granville Island and Kits beach area. They are privately owned, so any bus pass you have won't work on them. But they take cash and will sell you tickets for more trips if you want. Now for the hotel: Rooms seem big (because I've been visiting New York a lot), they are very clean, no weird smells and I liked the fridge (which was quite cold), as I bought some yogurt and granola at the health food store right across the street, plus some fruit and I've had breakfasts for a few days at next to nothing. Good little coffee maker with a system that gives you hot water for tea that Doesn't taste like coffee, as some systems do. The toiletries are nicer than expected, too. I booked the hotel because of the combination of location and price for a five day stay. I will definitely book again, in part because of these factors, but also because the staff is very helpful, the Wi-Fi is good (I telecommuted for 7.5 hours every day and worked online in big documents) except in the evening when I think every guest in the hotel was probably online and watching Netflix! I asked for a room on Davie street, but it might be kind of noisy for some (I always sleep with ear plugs, so not an issue). You can ask for a room facing the alley and it's much quieter. Next time the hotel upgrades, I'd suggest they invest in better mattresses. These are a bit too springy, but not so much that they interfered with my sleep. Overall, I'd say this is a great value for the money and that, as long as you don't want a ritzy, glam hotel, you will be very happy you stayed here.

"Nice Hotel, Awful Wifi"

3
15/10/2015

This a cute hotel in a great location. The room, amenities and staff are all very nice. What gets the Sands only a three star review is their wifi. Normally wifi wouldn't be a huge issue, but when you are depending on it to use FaceTime or Skype so Verizon won't charge you a fortune on international roaming, it is kind of important. The wifi at the hotel is so bad that they probably shouldn't advertise that they have it. Wifi drops every few minutes, requiring you to log in again and again and again, very frustrating.

"Nice and near!"

4
14/10/2015

Nice hotel near Stanley Park. Nothing sophisticated. Decent breakfast. Good beds. Rooms not too spacious, Try getting a room at the back, which is much quieter. Bike rental and Tim Hortons are opposite.

"Best Western Sands in Vancouver"

5
10/10/2015

We stay here 3 times a year for a week each stay. The only complaint that we had when we first appeared at this hotel many years ago, was the noise on Davie Street. We now request a room at the back of the hotel. The fitness room has equipment that is a little outdated, but heh... it works :D. I would give this hotel a gold star, the staff is super friendly and we keep coming back....

"Good room in a great location"

5
09/10/2015

I really enjoyed my stay here. Nice, clean, quite, large rooms with decent wifi. My room was facing out over Davie St and had a partial view of the bay. The hotel was quite, staff was very helpful and friendly, and the rooms were updated and comfortable. Location can't be beat! I loved being so close to English Bay and Stanley Park. The hotel is a little far from the action of downtown, but I think you can hop on a bus easily. I walked everywhere, but next time I plan on looking into the bus options to make getting around a little easier, and faster. The only down side I would say is breakfast wasn't included, but there is a restaurant attached and there is also a Tim Hortons across the street. Next time I an in Vancouver I will definitely look at staying here again!

"Disappointing in Davie Street"

3
06/10/2015

In a favourable position, near Stanley Park and English Bay Beach, this hotel is a little tired. The reastaurant/breakfast area is dull and lacks atmosphere, though the food is ok. Staff are quite casual, no uniform. TV's all over the room on different channels. Hotel has bar just down the street over looking the beach but this is abit of a dive. Two very slow lifts, small bathroom and tired fititng. Felt swamped with large tour party who had priority at breakfast. Trams and buses stop right ouside but despite first floor street side room, wasn't disturbed.

"good base to explore the city"

4
06/10/2015

ideally situated to explore the city, well within walking distance. initially had a problem with electronic door keys, 4 replacements later a success.Good size room,clean & tidy.Local shops & resaurants nearby. Good restaurant attached to hotel, reasonably priced with good selection of food and bar selection. Ate evening and breakfast here & not disappointed,very helpful staff. Parking, although covered was convenient but didn't expect to have to pay extra on top of the hotel tarrif.

"This hotel is a nightclub, beware if you like to sleep!"

3
05/10/2015

We stayed here last weekend on a Saturday night before we left on a cruise. We stayed in room 224, directly above the doorway to the hotel. We ate a fabulous dinner in their restaurant and retired early so we could get a head-start on our cruise the following day. Myself and my sister, as well as my young daughter and teenage niece, went to sleep at about 9:30pm, but a couple of hours later, my sister and I awoke to a vibrating floor from the heavy bass of the nightclub below us and the constant stream of chatty partying club-goers who were well-lubricated with alcohol. I like to party as much as the next gal, but I also like to sleep when it's time, so hotel rooms should be quiet and nightclubs should be rowdy, but never the two should mix. Obviously, I'm not going to expect the nightclubbers to shut up. But I DO expect a hotel to be fully aware that they are placing guests above a room that is unacceptably loud once their nightclub opens. We did call to the front desk to complain, and they offered to move us to another room, but a) the 2 minor children were still asleep and b) if we moved, we couldn't be sure that room would be any better, and then we would have woken the kids who might not now get back to sleep. The front desk did not have earplugs, but I at least had one pair. They were totally ineffective, though; you can't earplug away vibrating bass. We did not return to sleep until well after 3am, following the close of the club and then the slow drain of the nightclubbers from the front of the building. In the morning, when we went to the front desk to speak with the manager, we were offered a 20% discount on our room. I'm still unsatisfied with their paltry "resolution" of the situation. I frankly regard their offer as evidence that they are completely unconcerned that they had sold a room that is tenuous for sleeping on weekend nights when their own nightclub is rowdiest. Management should understand putting a guest in that room is a disservice to their customer, and I can only surmise that management knows full well that this particular room is trouble, but sells it anyway to take a chance on making money versus the customer's restful well-being. That kind of practice makes me not want to return to this establishment.

"Great Place to Stay Following a Cruise"

5
02/10/2015

This hotel provided me an excellent overnight stay following a cruise with friends. I took an afternoon nap in the room following the cruise, and it was quiet and peaceful! The room seemed large and was very clean. The following day I explored this lively area. It was wonderful only having to walk a couple of blocks to access the paved trail along the English Bay, near Stanley Park. This was a very safe place to walk alone. There was an artist doing a wood carving along the trail and several locals jogging. There was also a clean restroom along the trail, but not for a mile or so from where I started. The nearby restaurant and bar we visted were both very welcoming. There were convenient computers and a printer available for boarding passes in the lobby. This was a very nice stay, in a very lively, interesting part of town! I highly recommend it.

"Very enjoyable stay"

4
02/10/2015

I chose a room facing away from Davie Street, preferring the quite to the "view" from the street side. The king bed and pillows were perfect for us. The area has improved significantly since I last visited and wanting to be within walking distance to Stanley park, this seemed to be a reasonably priced hotel. I always read the worst reviews to have an idea of what to expect and was very happy not to have experienced anything negative. The hotel staff were very friendly. The hotel has some "charm" and provided parking. The room was clean and fresh. Overall a very good experience.