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SureStay Hotel by Best Western North Vancouver Capilano, North Vancouver

1634 Capilano Road, V7P 3B4, North Vancouver, Canada - See on a map
SureStay Hotel by Best Western North Vancouver Capilano - Welcome to the Sure Stay Hotel by Best Western North Vancouver Capilano! The SureStay Hotel by Best Western North Vancouver Capilano is ideally located in the center of North Vancouver. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This North Vancouver hotel has access to shopping, outdoor activities and area businesses. Enjoy all that North Vancouver has to offer - from stunning bridges to exciting ski areas and relaxing parks, you'll be near it all while staying with us. Many guests head to Capilano Suspension Bridge, which offers a 136 meter long and 70 meter high journey across the Capilano River. A stroll or bike ride await you at Stanley Park, a 404. 9 hectare urban park, offering towering trees, many exciting trails, serene lakes, recreational facilities and the Vancouver Aquarium. Grouse Mountain Ski Area and Ambleside Beach are also just kilometers away from this North Vancouver hotel. With easy access to downtown Vancouver, guests at this North Vancouver hotel can enjoy shopping, fine dining and theatres. Choose from our wonderful standard rooms or one of 16 suites - either way, you'll feel right at home in the spacious, clean rooms. Our accommodations offer crisp linens and duvet covers atop comfortable beds. All rooms feature cable television, free Internet and more. With Dutch Pancake House located onsite (7 a. m. -3 p. m. ), you won't have to travel far for a great meal when staying at this North Vancouver hotel. Unwind in our outdoor heated seasonal pool - after a day of exploration, the sparkling blue water will be even more inviting. Guests receive more value and convenience out of their stay at this North Vancouver hotel, as we offer free parking, business services and a 24-hour front desk. Those on business are ensured that they can make the most of their trip, as many corporate offices and schools, such as Capilano University, are all close by. We also offer meeting facilities, making the SureStay Hotel by Best Western North Vancouver Capilano the perfect hotel for business travel.

SureStay

Hotel by Best Western North Vancouver Capilano

LABEL_ITINERAIRE

LABEL_DEPART:

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 668 guest reviews
NOTE ISSUED
Excellent
173
Very Good
269
Average
162
Poor
39
Terrible
25
REFER TO NOTICE
Business Business
61
Couples Couples
203
Family Family
251
Friends getaway Friends getaway
60
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Night Hault"

5
User 02/07/2019

I telephoned to make a room booking and was given a warm welcome. Excellent service by the front desk staff. Room was as always neat, clean and comfortable. Ample space to park the car. I did an express check out as I had an early start. A highly recommended property to stay at.

Jenny H, Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us We are glad that you enjoyed your stay and that we provided you with a right service. We hope to see you again ! Best Regards, SureStay by Best Western North Vancouver Capilano

"Was last minute reservation was wonderful"

5
User 29/06/2019

Got a great room for a reasonable price. Have stayed here a few times now and every stay has been a good experience. Comfortable clean beds. Great shower and towels. Even have a pool in the summer. Resturants nearby.

Jenny H, Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that you enjoyed your stay and that we provided you with a right service. We hope to see you again ! Best Regards, SureStay by Best Western North Vancouver Capilano

"Our post cruise stay"

5
User 29/06/2019

We stayed here as it was close to the cruise terminal post cruise and it suited us for positioning to begin our road trip the following day. We were able to use the laundry to clean our clothes at a very reasonable price.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you very much for taking your time to rate our property. We are glad to hear that our location worked for you and that you enjoyed your stay with us. We hope to see you again next time! Regards, SureStay Hotel, North Vancouver

"Average at best"

3
User 25/06/2019

Dated property, needs an update. We actually watched the Grouse Inn get torn down yesterday, June 24 2019. and suspect the same will be happening to these older properties. Our room need maintenance, broken toilet. Bed and bedding - 5/10 didnt sleep that great Staff - 7/10 Location - 9/10, it was where we needed to be. Wifi - 7/10 TV - 7/10 small tv, but they had a printed channel guide which was nice Cleanliness- 6/10 seemed clean, just did not seem really clean Parking - 5/10 seemed extremely tight, though we did find a spot, if you have a larger vehicle that could be an issue, parking was free though Breakfast - 0/10 not included No fridge in the room, pretty dated, fair bit of noise, didnt sleep well. very LOUD AC unit, man that thing was crazy. We might stay here again, it depends, there are better choices out there.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. Please accept our apologies that we did not meet your expectation. Yes, we are an older property. However, we keep everything neat and tidy. Thank you for bringing those issues including the maintenance issues to our attention. We will inform our management about them, so that our future guests may have a better experience with us. We are glad that our location worked well for you ! We have several different room types, and unfortunately, some of the rooms do not have a fridge. For those whose room does not have the facility, we have a fridge and a microwave available in the lobby. Thank you very much for your valuable time, and we hope to see you again.! Regards, SureStay by Best Western North Vancouver

"Traveling for Hospital Stay."

5
leigh w, vanderhoof 22/06/2019

My husband had to go to the hospital, so I stayed alone. Because the cost of downtown motels, close to the hospital in Vancouver,BC, are so expensive - I traveled 15 minutes away by car and found this gem in North Vancouver.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you very much for your positive feedbacks regarding your recent stay with us. We only hope that we can serve you again in the near future but for a better reason. Best Regards, SureStay Hotel, North Vancouver

"Excellent"

5
User 21/06/2019

The location of this hotel is very unique. It is very close to Vancouver main attractions in addition to coffee stores, like Tim Horton or Starbucks,bakeries and grocery stores. I recommend this hotel to everybody.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that our location worked well for you. Yes, we are very conveniently located. Thank you for recommending us ! We hope to see you again. Regards, SureStay by Best Western North Vancouver

"Vacation Stop."

4
User 20/06/2019

We stayed here on our way back to Seattle after a trip to Whistler. Very easy to get to. Nothing fancy, but a good room and a good bed. Front desk was very helpful. Would stay here again if ever in North Vancouver.

"Great Weekend Get Away"

5
User 17/06/2019

Place was very convenient for our family for the weekend. There is a lot of amenities in close proximity to the hotel. The pool was warm and a hit with the kids! Definitely would stay here in the future.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that our location worked well and that you enjoyed our pool. We hope to see you again ! Best Regards, SureStay by Best Western North Vancouver

"Truck was broken into"

3
Trek03889745713, Klemtu, Canada 16/06/2019

My truck was broken into, took some wine and my wife's shoes and some clothing items everything was in totes the person went through all of them just taking what they wanted. They forced my canopy open with a tool it was locked we lost hundreds worth of items and time.

"Affordable family hotel"

5
sabina r, Kamloops, Canada 07/06/2019

The location is excellent. It is a short drive to Capilano suspension bridge, Ambleside beach and Park Royal Mall. A short drive over the bridge to Stanley park as well. Much more affordable than staying downtown and it has a very nice outdoor pool. There is a De Dutch restaurant onsite and a 24 hour Dennys just steps away. Beds are very comfortable. Front desk and cleaning staff were very friendly. Make sure to ask at the front desk for coupons for many Vancouver attractions.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Mrs. Sabrina, Thank you for your positive feedback. We are happy to hear that you had a pleasant stay. Hope to see you again. SureStay By Best Western, north Vancouver

"Great!"

5
User 01/06/2019

Well located: near Capilano Bridge, supermarkets and Stanley Park. Nice region! They care about recycling It is a quiet area and the room was spacious and well arranged. There's a laundry for guests. It is a plus!

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for your recent stay with us. We are very happy that everything worked well for you. We really appreciate your positive comments regarding our property. We only hope to serve you again in the future. Regards, SureStay Hotel, North Vancouver

"Clean "

4
User 28/05/2019

This is a good hotel/motel it was clean and the staff was nice enough. The beds are soft loads of pillows. I was a bit put off as this great looking bed with 4 pillows basically had a sheet to sleep with the bed could really use a blanket or comforter. The tub is a bit small but was very clean and had good water pressure for the shower. The towels were very small and thin but plenty available in room. The room had a small coffee tea set up and the coffee was good. I have to say a lot of the reviewers past are right as the sound from the road can be pretty noticeable but I dont think it's so bad. We had a room with out a fridge and I don't understand how any room in a hotel has no fridge. We planned a cooler but the ice machine broke down our second day which was a bummer cause anything we did wanna keep cold we no longer could. They did have a common fridge in the office and I used it for my perishable food. People really seemed to enjoy the pool as we seen people in it everyday. The place it very dated but its clean and really that's so much more important to me.

"Clean room and Nice location"

4
Voyager06887611726, San Diego, California 28/05/2019

It was a good stay at this motel. Room was clean and so was the bathroom. I liked the location as it was just across the bridge and next to 24 hours open food place. Free parking as well. Price was best among others when i stayed. I recommend it.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay with us. We are very proud about your comment regarding the cleanliness of our rooms. We have a very convenient location and we are glad that it worked well for you. Thank you again for giving us a positive feedback and we look forward to see you again on your next visit. Regards, SureStay Hotel, North Vancouver

"Overpriced for quality of hotel"

1
FarAway36900422186, Gibsons, Canada 27/05/2019

Prices we're astronomical for the quality of this hotel. This has been my go to hotel on the north shore for many years but likely the last time I'll stay here. A friend left with bug bites but not sure if this is from the stay but I will always wonder. It certainly makes me lose confidence in this accommodation.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience. We are very sorry about the high rate. Unfortunately, hotel rates in Vancouver can be very high in a busy season. However, we are confident that we still provide a competitive rate and a clean & tidy room to our guests. Thank you very much for your sharing once again, and we hope you had a good time in Vancouver. Best Regards, Gilmore Choi, Guest Services

"Clean and Comfortable."

5
Road33707543801, Victoria, Canada 24/05/2019

We were looking for a place near the Capilano Suspension Bridge and the ferry to Nanaimo that was clean and affordable. We found it in the place. I would definitely recommend this place. Close to everything we were looking for.

"cozy hotel at Capilano"

5
User 05/05/2019

comfort hotel with good location, clean room and excellent service. though they don't offer free breakfast, the hotel provide various coupouns for restaurant close by. Also if you go to suspension bridege or gouse mountain, you can also ask for discount tickets from front desk. overall, I like to stay again at this hotel if go to North Vancouver with my family.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad to hear that you enjoyed your stay. We are conveniently located, and close to many major attractions. It is also great to hear that our staff looked after your stay well. Unfortunately, we do not offer a complimentary breakfast. However, we have a restaurant on site, De Dutch. It opens for breakfast and lunch, and it is independently operated. We hope to see you again in the future. Thank you very much, and have a wonderful week ! Regards, SureStay by Best Western north Vancouver Capilano

"Surprisingly Nice - Spotlessly Clean"

4
Marietta P, Huntsville, Alabama 18/04/2019

This hotel is in a very busy area but our room was nice and quiet as it was at the back of the property. As diamond select I requested an upgrade and received a suite on the top floor. I had to get my bags up the stairs (no elevators here) but it was worth it. This facility is older but appears well maintained and everything was nice and clean. Our suite had two separate rooms with a bathroom and small kitchenette in between. There is everything you need to cook here - microwave, cooktop, kettle, toaster and plenty of pots/pans dishes and utensils - even a knife block!! I really liked the sofa bed as it seemed new and comfy - not beat down. The fixtures in the bathroom are all nice and new with a big rain shower head. Perhaps the hotel has had a recent refresh, as the carpet appeared clean and new as well. There was a small coffee maker in the room with one cup at a time coffee pods. Breakfast can be purchased at a coffee shop that is adjacent to the hotel - you can enter from the lobby

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are very glad that you enjoyed your stay with us. Yes, although we are an older property, we maintain everything neat and clean ! The restaurant on site, De Dutch, is many people's favorite in town. We hope to see you again. Thank you very much. Regards, Gilmore Choi, Guest Services

"Great Place"

5
224Belka, Chicago, Illinois 05/04/2019

We still stay at this hotel. Total will be 5 nights. Enjoy very much? In this place everything is perfect. Close to attractions. Nice beds. Very clean. Service is outstanding. Lucky to made reservation in this place.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that you enjoyed your stay. Yes, we are conveniently located, and close to many major attractions. It is great to hear that you liked our bed and that our staff looked after your stay well. We hope to see you again in the near future. Thank you very much. Regards, SureStay by Best Western north Vancouver Capilano

"A pleasant simple place in Vancouver, British Columbia."

4
Terrence George B, Seattle, Washington 15/03/2019

This is a simple place in and near the west and north parts of Vancouver, Canada. It is close to the Capilano Bridge which is worth seeing and the entrances to the TransCanada highway. A small restaurant serves breakfast food and burgers until 3:00 PM. The staff is pleasant.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Terrence George B, Thank you for your stay. We glad to hear all your positive comments. We look forward to welcoming you again in the near future!

"Very good "

5
Freedom65542912752, Calgary, Canada 14/03/2019

Very clean with awesome helpful staff, highly recommend, also WI-FI speed was awesome, also the WI-FI connection was fairly fast and free, very polite and helpful front desk staff, very comfortable beds.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
We appreciate your comments. We hope to see you again.

"Fantastic room!"

5
Mona443, Lillooet, Canada 13/03/2019

The room was super clean and quiet with a comfortable bed and lots of pillows! A tv in each room, heat was able to warm the room quickly and came with a kitchenette. Great location on the north shore! I.d stay again!

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Mona443, We are very glad to read a review like yours. We are very happy that you were satisfied with your stay and we are very excited to know that you are coming back. We look forward to your next visit!

"Come see,come saw"

2
islandrockin, Comox,British Columbia,Canada 10/03/2019

This property is not a hotel it is a motel The location is on a very busy street and cross street and this creates a very noisy all the time situation The lower rates to stay here reflect the poor location Staff add check in were marginally OK ,nothing bad or nothing great The room itself very basic but clean as well as was the bathroom My car got broken into two here despite being right outside the door I got in late and left early so it worked to lay my head somewhere but I would not use this property again

BestWesternHotels, Corporate at SureStay Hotel by Best Western North Vancouver, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Amazing Staff"

5
tamara044, Lake Countr 28/02/2019

I had to extend my stay multiple times due to my mother being in hospital. The staff were understanding and very kind. They were willing to work with me and always were able to make sure i had a room but my sesame room. When I called to confirm and they would ask me how my mother was doing. Amazing

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that our staff looked after your stay well. We wish your mother's full recovery, and have a wonderful weekend. Regards, SureStay by Best Western North Vancouver Capilano

"Best Western North Vancouver"

4
User 26/02/2019

I have stayed at this location various times over many years . The rooms have been updated and are very clean . The washrooms are modern . My only pet peave is they offer no continental breakfast of any sort . Overall , I recommend the Best Western value wise .

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that you have found our rooms very clean and updated. Unfortunately, we do not offer complimentary breakfast. However, we have on-site restaurant called 'De Dutch', independently operating, and many of our guests love it. We hope to see you next time ! Best Regards, SureStay by Best Western North Vancouver Capilano

"Adequate for an over night stay"

3
Wade S, Tucson, Arizona 23/02/2019

Recently stayed at this property for close proximity to Horseshoe Bay for an early morning transit by BC Ferry. Searched TripAdvisor for a hotel close to Horseshoe Bay and this one seemed to have the most positive reviews (the name of the property changed two weeks ago). This property is old, dated and needs a fresh coat of paint. However, the staff were pleasant, the room was clean and the bed was comfortable. The bath towels were thin and not very absorbent. Not a destination location but adequate for an over night stay.

"Sadly disapointed."

2
Carrie R, Playa del Carmen, Quintana Roo, Mexico 30/01/2019

We were on the first floor, the people up stairs made noise from 3:30 AM until around 5, could hear their voices as well. I had stayed here before and the rooms were always spic n span. Not the case this last trip, the room was dusty the beds looked like they had been slept in. There was hair and black soap scum in the tub and shower, hair in the sink and what appeared to be a pubic hair on the toilet paper holder. When I went to make coffee I noticed the caddy holding the sugars and creamers was dirty as well. Sadly I do not think I will stay here again. We had to wipe down the room and wash tub, sink and vanity. Not sure what happened since I last stayed there. The desk staff were lovely.

"Good experience in North Vancouver"

4
User 21/01/2019

warm confortable and clean room, in the north Vancouver, 10 min from downtown, good atention from all people, quite place, very near from Capilano Suspension bridge, we received the service for what we paid as a family!

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that you enjoyed your stay and that we provided you with a right service. We hope to see you again ! Best Regards, SureStay by Best Western North Vancouver Capilano

"Ok for a night"

4
SeenByMyEyes, Whistler, Canada 15/01/2019

The BW Capilano is just an ok hotel/motel, for a night passing by. Nothing special about it. Service was great. Rooms clean and comfortable. Shower not great but fine. I would gladly stay here again. The restaurant is very nice because they offer pancake specialties.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that you enjoyed your stay and that we provided you with a right service. Although we are an older property, we always keep everything neat and clean. We hope to see you again. Have a wonderful weekend ! Best Regards, SureStay by Best Western North Vancouver Capilano

"great value"

5
travelgalBC, BC 15/01/2019

Great location for North Shore. Nice basic clean rooms. Good parking and walking distance to Park Royal mall. Front desk staff extremely helpful and accommodating. It was our second time staying there and would recommend.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that our location worked well for you and that we provided you with a right service ! We hope to see you again. Have a wonderful weekend ! Best Regards, SureStay by Best Western North Vancouver Capilano

"Close to the ferryboat."

5
danhoyme, Calgary, Canada 07/01/2019

Handy location off the horseshoe Bay terminal. Serve a nice breakfast. Beds are comfy and soft. Hotel is clean. Great staff. My wife likes it, and she is a neat and tidy person. Happy wife is the key. Please dont make me type more characters.

Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver, responded to this review
Dear Guest, Thank you for staying with us. We are glad that you enjoyed your stay. As you mentioned, we are very conveniently located, and although we are an older property, we always keep everything clean and neat. We hope to see you again. Have a wonderful weekend ! Best Regards, SureStay by Best Western North Vancouver Capilano

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.