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Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre
1100 Granville Street, Vancouver, V6Z 2B6 Canada
Contact the hotel
PHONE : (604) 669-7070
4.2 / 5
2227 Reviews 
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Hotel advantages
Activities
Skiing nearby
Hotel services
Room service
Restaurant on site
Charge Applies For Parking On Premises.
Parking
Multilingual staff
Air conditioning in the hotel
Free Wifi
Fitness center
Elevator
24/7 reception
Buisness Plus equipment
Room services
Iron and ironing board
Refrigerators
Microwave
Hair dryer
Coffee maker
The strong points
Activities
Skiing nearby
Hotel services
Room service
Restaurant on site
Charge Applies For Parking On Premises.
Parking
Multilingual staff
Air conditioning in the hotel
Free Wifi
Fitness center
Elevator
24/7 reception
Buisness Plus equipment
Room services
Iron and ironing board
Refrigerators
Microwave
Hair dryer
Coffee maker
Description
Customer reviews
4.2
based on 2227 guest reviews
Excellent
1064
Very Good
786
Average
251
Poor
69
Terrible
57
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Horrible Stay"
They lied to us upon check in saying that breakfast was included and that parking was included when in Fact they were not. Also their idea of an accessible room was subpar. The sofa bed was 1970s style and the springs and bars and boards could be felt through the mattress my Aunt is still suffering from the pain from the night on it….was not worth the value as the cost for 1 night was almost $400 plus over $100 for breakfast plus almost $45 for 1 night of parking plus they said they would do a hold of $200 on mom's credit card and they actually did a charge. My mom who is a person with mobility issues almost fell when getting out of bed because the bed was so low and the grab rails around the toilet were so rickety she had told hold tight to be stable to get up off the toilet. They call themselves a Premier Hotel but really they are not….honestly I do not recommend this hotel to anyone.
Dear Aislon, Thank you for sharing your feedback on your experience with us. We appreciate you taking the time to provide additional details. We are pleased to hear that you found our location convenient for your appointment, enjoyed the food and service at The Edge Social Grille, and overall had an enjoyable stay. At the same time, we are sorry that the accessibility features and comfort of the room did not meet your expectations. Your comments have been shared with our team for review, and we appreciate your specific suggestions. We would also like to clarify that we offer a variety of room rates, and some rates include breakfast as part of the package, while others do not. We regret any misunderstanding regarding the inclusions of your particular rate. Similarly, being located in the heart of downtown Vancouver, we, like most hotels in the area, charge for parking. Our parking lot is considered one of the most competitively priced in downtown Vancouver. Our team member made a courtesy call after your arrival to ensure everything was satisfactory. We are sorry that your concerns were not raised with us at that time, as we would always welcome the opportunity to address an issue during a guest's stay whenever possible. Should you choose to stay with us again, we encourage you to contact us directly. We would be happy to discuss the different room and rate options available and offer you the best deal possible, including a rate with breakfast when available. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Best Regards, Mel Espadilla General Manager
"Average but cheap"
Hotel was ok. Beds were comfy although not what we expected from queen size. As a family of 4 we often share 2 queen bed rooms with no problem but these beds were tiny. Smaller than a standard uk double. Thank goodness there was a (very creaky!) sofa bed. Whole hotel is dated and smells a bit musty, and the air con makes SO much noise you cannot sleep with it on. Lovely staff, nice welcome and great concierge. Location average - central but surrounded by a sex shop, strip clubs and cannabis shops.
Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our friendly staff, warm welcome, and helpful concierge team. We take great pride in providing attentive customer service. We regret to hear that we didn't meet all your expectations and that our beds were not the right size for your family. As advertised, our rooms feature standard double beds rather than queen-size beds, and we understand that they may not have provided the space you are accustomed to when travelling as a family of four. Thank you as well for your comments regarding the air conditioning, we will share your feedback with our maintenance team. Regarding the location, we are situated in the heart of downtown Vancouver's entertainment district, which does mean there is a certain level of activity, particularly on weekends. While this atmosphere may not be suited to every traveller, many of our guests appreciate our central location and convenient proximity to Vancouver's shopping, restaurants, attractions, and entertainment. Thank you again for your feedback. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Best Regards, Mel Espadilla General Manager
"Good hotel"
I was very satisfied with the stay overall. The rooms are very clean and I loved the bed, it was so comfortable. First time I slept a full night in years. The hotel is located right in the midst of everything. The staff was very friendly and helpful. The restaurant has great food and the staff is also friendly. The food was good and the wait was not long.
Dear Guest, Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites, central location in downtown Vancouver, your dining experience at our restaurant, The Edge Social Grille & Lounge, and our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Mel Espadilla General Manager
"A must stay while visiting Vancouver :-)"
Amazing and extremely clean hotel! Friendly staff! Great spot can walk and there is alot to do in this part of Vancouver! I will be staying here again!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and clean suites, friendly staff, and our central location in downtown Vancouver, close to city's attractions, restaurants, and public transportation. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Mel Espadilla General Manager
"Expensive for the neighborhood"
The price of staying here was high considering the immediate neighborhood. Within one block of this hotel there are 3 strip clubs and adult bookstores. (but maybe some would consider that an amenity?) Fair amount of homeless also. (The kind that are talking to themselves or yelling angry profanity at no-one in particular) But once you get a couple of blocks away, it's fine! Vancouver is a wonderful city to visit.
Dear Guest, Thank you for taking the time to share your feedback. We regret that you felt the value of your stay did not meet your expectations. Hotel rates in downtown Vancouver vary depending on demand, seasonality, and special events taking place in the city, and we understand the importance of receiving good value for your stay. As we are located in the heart of Vancouver's Entertainment District, the neighbourhood is vibrant and active. Many of our guests appreciate our central location and the convenient foot access to the city's restaurants, shopping, entertainment, and major attractions. Thank you for your feedback, and we wish you all the best in your future travels. Best Regards, Mel Espadilla General Manager
"Medical stay"
Great Central location and very friendly and helpful staff 👍 Rooms are impeccably clean and very spacious. Great value for a central location. Very nice having bedroom separate from living room and having a fridge, microwave, and Kureg Coffee maker 👌
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 10 out of 10 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious suites, convenient room amenities, our central location in downtown Vancouver, as well as our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Mel Espadilla General Manager
"Great hotel and good location."
We had a good stay despite being at this hotel during the FIFA World Cup not realizing the street in front of the hotel was shut down for watch parties. The hotel was very clean and the staff was wonderful. I appreciated being thanked for being an elite rewards member. We were worried about the noise from the street but thankfully the rooms were quite sound proof and it didn't bother us much. I do wish this hotel offered breakfast or at the very least breakfast at the hotel for a nominal fee. We used our points to stay at this hotel as it was quite expensive per night but wanted to give our kids the Vancouver experience and take them to Granville island. It was a short walk to the aqua bus where we were able to take the boat over to grandville island or you can tour around the harbour. Finding the parking garage through the chaos was a bit of a nightmare as there was a fire truck blocking the alleyway. I called the hotel and they gave us clear directions on how to navigate through the chaos and one way streets to get to the other end of the alley. I do wish parking was complimentary for elite rewards members as $36 per night is a little steep. Overall we were prepared for the worst with being in the middle of the World Cup craziness but pleasantly surprised by the hotel and staff. We would definitely stay here again but not during any big event.
Dear Kristin, Thank you for taking the time to share your review of your recent stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your family enjoyed your stay and that our central location made it easy to explore Vancouver and visit Granville Island. It is also wonderful to know that our team made you feel welcome, recognized your Elite Rewards membership, and was able to assist you in navigating the road closures during the World Cup festivities. We appreciate your kind comments about the cleanliness of our hotel, the comfort and soundproofing of our guest rooms, and the service provided by our staff. It is rewarding to know that, despite the excitement and challenges of the event, we exceeded your expectations. Thank you as well for sharing your feedback regarding breakfast and parking. We value these suggestions, as guest feedback helps us identify opportunities to enhance the overall experience. We understand your perspective and will certainly take your comments into consideration. We truly appreciate you choosing to stay with us and are especially pleased to hear that you would return for another visit. We look forward to welcoming you and your family back on your next trip to Vancouver. Best Regards, Elizabeth Penner Director of Operations
"It was during the World cup soccer"
1100 Granville St, Vancouver I had a wonderful stay at this hotel. From the moment I arrived, I felt welcomed and valued. A special thank you to Tamim, who was exceptionally professional, friendly, and helpful throughout my stay. He took the time to recommend places to visit and restaurants to try, which made my trip even more enjoyable. The entire staff was courteous, attentive, and always willing to help. They took all my questions seriously and ensured that my needs were met promptly. I would definitely return to this magnificent hotel and highly recommend it to anyone looking for excellent service, a warm atmosphere, and a memorable experience.
Dear Guest, Thank you for taking the time to share your wonderful feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are thrilled to hear that you had such an enjoyable stay with us during the World Cup festivities. It is especially rewarding to know that Tamim made such a positive impression. We will be sure to share your kind words with him. We are also pleased to hear that the rest of our team provided attentive and courteous service throughout your stay. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay on your next visit to Vancouver. Best Regards, Elizabeth Penner Director of Operations
"Perched on the top of the "chateau""
The young lady working the front desk, I believe her name starts with M or G, is AMAZING at her job. So polite, professional, patient and welcoming, in an authentic & genuine manner. Her efforts did not go unnoticed. I have stayed at many Best Westerns across North America, this one is pretty standard. My 15th floor room had a stunning view and was pretty well appointed. I'd rate the cleanliness of my room 4/5, so it wasn't great, but not poor either. Location is about as central downtown Vancouver as one could ask for in a safe (but loud) area.
Dear Ryan, Thank you for sharing your experience at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us, particularly the views from your 15th-floor room and our central downtown Vancouver location. We are especially grateful for your kind recognition of our front desk team member. We will be sure to share your compliments with her. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We regret to see that we did not meet all of your expectations during your stay with us. We appreciate your feedback regarding the cleanliness of your room. While we are pleased that your overall experience was positive, we recognize there is always room for improvement and will share your comments with our housekeeping team. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants. Thank you for choosing our hotel and for your loyalty to the Best Western brand. We look forward to welcoming you back on your next visit to Vancouver. Best Regards, Elizabeth Penner Director of Operations
"Does what is say's on the tin"
Does what it says on the tin, great room amenities, nice and clean, well located to access anything in town.
Dear Guest, Thank you for sharing your experience at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our comfortable amenities, and central location in downtown Vancouver, close to city's attractions and restaurants. Please let us know if there is anything we can further do to make your next stay a memorable one. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Elizabeth Penner Director of Operations
"Great place near Commodore Ballroom 🎵"
This was the perfect hotel for what we needed. We had booked a quick weekend trip to Vancouver and were attending a show at the Commodore Ballroom. Location couldn't have been better for that. Also very close to yaletown which you find some very tasty restaurants/cocktail bars as well as coffee shops and boutique shops. It's about a 25 minute uber ride from the airport.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are so happy to hear our location was the perfect fit for your Vancouver weekend getaway and your visit to the Commodore Ballroom. Being just steps from great entertainment, Yaletown's amazing restaurants, cocktail bars, coffee shops, and boutiques really does make exploring the city easy and enjoyable. We are glad you were able to take advantage of everything the neighbourhood has to offer. We truly appreciate you choosing Chateau Granville for your stay and hope to welcome you back for another concert weekend in Vancouver soon! Best Regards, Elizabeth Penner Director of Operations
"Great Weekend Getaway"
Perfect location. Very walkable and lots to explore downtown. We did the hop on hop off which gave us the lay of the land. If tired, the taxi fares are probably the cheapest I have ever seen so that was a great option for getting around. This location was also safe to walk at night but wouldn't recommend going off too far outside the daylight.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed our central and walkable location, and that you were able to take advantage of nearby attractions and transportation options to explore downtown. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back on your next visit to Vancouver. Best Regards, Marc Portelance General Manager
"Wonderful Chateu Grandville Hotel"
The staff are good. The accommodation area is so amazing and the foods are great
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly staff and amenities. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Marc Portelance General Manager
"Slippers"
Everything is great but it doesnt have slippers
Dear Guest, Thank you for sharing your experience at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and truly appreciate your 5-star rating. We also appreciate your feedback regarding slippers. While they are not currently a standard in-room amenity, your comment is valuable and will be taken into consideration as we continue to enhance our guest experience. Please let us know if there is anything we can further do to make your next stay a memorable one. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Marc Portelance General Manager
"Good location, poor housekeeping team."
Location was good. However, the housekeeping service was poor. Shampoo, conditioner and soap was dead empty when we checked in at night ( we have to use our own) the next day they did not refill them, the third day, in the evening when we returned , still empty ( I left a note to them in the morning before we left our room reminding them to refill ). Only when I called them and waited for them inside the room to fill it out, then they finally do it. Nothing else was refilled when we stayed there for 4 nights, only towels (no more lotion, soap bar, showercap, etc) I left something when I checked out, I realized few hours later and made a call. They said, no report of any left behind item, they asked me to call again next morning. But again, they said, no report. I was frustated, I made another call and emailed them and send a pic of my missing item. Still no luck. I came back to the hotel, and tell them about it again. I waited there, and the duty manager went somewhere behind the door, then he found my item. He told me that the report was never properly registred. But again, location was good, but very noisy at night during weekend.
Dear Jessica, We appreciate you taking the time to write to us. We regret to read that we did not meet all your expectations during your stay. Please accept our sincere apologies for the shortcomings you experienced. Your business is very important to us and we value your feedback. By telling us what you liked and / or disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback has been shared with our Housekeeping team for immediate review and corrective action, as this is certainly not the experience we aim to provide to our guests. We are also very sorry for the frustration caused by the handling of your lost item. We appreciate your patience while this was resolved. We have addressed this internally to ensure clearer procedures and communication going forward. Regarding the noise during the weekend, being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants. Once again, we appreciate your feedback, as it helps us improve our service. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future. Best Regards, Marc Portelance General Manager
"Value for money"
We shared 4 nights at the hotel. the front office staff and concierge were very professional and helpful. The dinning room staff were also very friendly . The hotel is very clean and the upgraded amenities are much appreciated. The hotel is excellent value for money
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay and found our team at the front desk, concierge, and restaurant to be professional and friendly. It is also great to know you appreciated our upgraded amenities and the overall cleanliness of the hotel. Your kind words about the value we offer mean a lot to us. We truly appreciate your feedback and look forward to welcoming you back for another excellent stay. Warm regards, Marc Portelance General Manager
"Stay somewhere else"
Very dated and noisy. The windows are not doubled glazed so on Saturday night the noise from the street prevents a good night sleep. Not a four star hotel as advertised 3 star at best.
Dear Sandra, Thank you for taking the time to share your feedback. We regret to hear that your stay did not meet all your expectations. Being located in the heart of downtown Vancouver offers great access to the city's entertainment and attractions, though it can occasionally mean more street activity on weekends. We appreciate your comments regarding the windows. All our guest rooms are equipped with double paned windows to alleviate any noise from busy Granville Street. We regret to hear that you still experienced noise during your stay with us. We encourage you to request for a room in the back of the hotel which is the quiet side. We would be more than happy to accommodate your request for your next stay. Thank you for taking the time to tell us about your experience. We hope you will consider giving us another opportunity in the future to provide you with a more enjoyable stay. Warm regards, Marc Portelance General Manager
"Won't stay here again!"
Loud knocking coming from fridge (?) in the room all night. So not much sleep had. Cleaning staff entered room before checkout time without knocking in the morning. Super inappropriate invasion of privacy. It was a very expensive one night stay that was sleepless and embarrassing.
Dear Stephanie, Thank you for taking the time to share your feedback. We sincerely apologize for the disturbances you experienced during your stay. We will have our maintenance team inspect the mentioned equipment to ensure this does not happen again. We are also very sorry to hear that our housekeeping team entered your room without knocking; this is certainly not in keeping with our standards, and we will address this matter immediately through additional training and reminders. We truly appreciate you bringing these issues to our attention, as your feedback helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back for a more comfortable and seamless stay. Best regards, Marc Portelance General Manager
"I would stay here again! Highly recommended"
Absolutely fantastic staff who could not do enough to help Wonderful rooms in every aspect: clean well appointed Harmonious spacious decor
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable, spacious and well appointed suites, and our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Marc Portelance General Manager
"Great hotel in a great location"
This hotel was better than I had expected. The staff were really good and looked after me. The hotel was in a really good location for a tourist, for buses and walking.
Dear Guest, Thank you for your wonderful feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your time with us and appreciated our central location in the heart of downtown Vancouver, with easy access to the city's attractions, restaurants, and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel. We look forward to welcoming you back on your next visit to Vancouver! Best Regards, Marc Portelance General Manager
"VANCOUVER 2025"
The entire guest facing staff in the lobby was AMAZING! So friendly! There were typically three people at the front desk and one person at the separate desk. (I think it might have been the concierge desk?) The house keeping staff was wonderful as well. All staff members always said hello, had a genuine happy tone and a smile. They were so kind! The property is in very good condition. The hotel and our room were immaculately clean! This is always a top priority for us. No crunchy carpets, YAY! The beds were comfortable with plenty of pillows. The location was close to everything including Metro stations within 4-5 blocks either direction. There are multiple major bus routes just outside the hotel. The Vancouver bus system is EXCELLENT and efficient! We rode between 9AM and 8PM and found the busses to be clean and safe. There are a number of very good and affordable restaurants within walking distance. I had read where street noise could be an issue but we did not find this to be the case. There were even earplugs in the room should you have had a noise issue. We did not have to use them. The hotel is located in a very active entertainment district so some noise is to be expected. As to be expected in a high traffic entertainment area, there were some unhoused residents. We are from a large city and found it to be fewer than what we are used to. I say this not as a negative but in the interest of full transparency. They were not aggressive nor were they panhandling. We were not bothered at any point by any of them. The rates at this property are very reasonable for what you get. I loved the attention a smaller property can give. We travel a lot all over the world and I believe this may have been our best hotel experience of all time!
Dear Rob, Thank you for your wonderful feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious suites, our central location in downtown Vancouver, close to city's attractions, efficient public transportation and restaurants and that you also appreciated our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate your feedback about our Granville street location. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Marc Portelance General Manager
"Excellent stay. Clean, friendly, quiet hotel."
Superb hospitality, just what you need after a long travel. Excellent. Hygiene is on par and beyond. Quiet hotel, downtown Vancouver, walking distance from waterfront. Safe environment to stay.
Dear John, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our hospitality, comfortable and spacious suites, and our central location in downtown Vancouver, walking distance to many attractions and restaurants. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Marc Portelance General Manager
"Excellent stay!"
We stayed in this hotel for one night to attend a concert and really glad we picked this one! The location was great, the hotel was very nice and the staff were extremely helpful and very friendly! I come to Vancouver quite regularly and have found my new favourite place.
Dear Linda, Thank you for your excellent feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our central location in downtown Vancouver, close to many concert Venues as well as our helpful and friendly staff! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Marc Portelance General Manager
"Vancouver best western"
Fantastic staff. Nice clean quiet room close to everything. Vancouver is a methadone clinic now, dems have destroyed the city
Dear Guest, Thank you for your feedback regarding your stay with us and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites, central location in downtown Vancouver and our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants. Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver. Best Regards, Marc Portelance General Manager
"Excellent Stay!"
It was a great stay, staff are friendly and helpful. The room was spacious, clean, modern and comfortable. It was also in a good location and close to anything that we needed. The seperate living area was greaf, and a nice balcony view. We will be back!
Dear Guest, Thank you for your fantastic feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious suites with balconies, our central location in downtown Vancouver as well as our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver! Best Regards, Marc Portelance General Manager
"Blood/feces stained mattress and drug addicts"
This is one of the worst hotels I have ever stayed in. It is old and rundown. I paid $900 for 2 nights for a suite so I could have an extra bed. When we opened the sofa bed, it had nasty black stains on it like blood or feces. The hotel's solution was to just put an extra sheet on it. One of the beds in the bedroom also had brown stains on the mattress cover. The surrounding area by this hotel was also horrible. There were drug addicts everywhere stopped over high on fentanyl. My kids got to watch someone injecting drugs into another person as we were trying to get dinner. The police just walk by and do nothing. Do not stay in this hotel or this area.
Dear Amanda, Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the experience you encountered during your stay. This is far from the level of cleanliness and comfort we are committed to providing, and your comments have been shared directly with our housekeeping leadership team for immediate follow-up. We appreciate your feedback. Being located in the heart of the downtown Vancouver entertainment district, there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants. We regret that we didn't have the opportunity to properly address your concerns while you were with us. Please do not hesitate to reach out to us directly, we would welcome the chance to speak with you and explore how we can make this right. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Marc Portelance General Manager
"Best Hotel Experience"
I enjoyed my stay here immensely. I was able to bring my dog, the staff are super friendly and professional, very informed and accommodating. The rooms are modern, clean and spacious. I would highly recommend this hotel.
"Friendly service"
The staff were very friendly and made the check-in very easy. I had tried the online check-in but had to do it over again. We were able to check-in early as we had an early show to go to, The room was clean and very spacious.
"Excellent location, spacious, and clean"
From my experience the stay here was excellent - the room was bigger than I imagined and had two separate spaces - almost like a small studio apartment with two twin beds in one room and a sofa/tv/desk area in another room. The housekeeping service exceeding my expectations and it was easy to communicate our needs with the staff, they were also quick to respond and fulfill any requirements of ours. Thanks again!
"Centrally located gem!"
Located in center of Granville area. Great property with ample underground secure parking. Staff are warm and quickly process check in and departure.We did not have time to eat breakfast but the restaurant looked contemporary in decor and menu selections were varied and we plan to use next time.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. It brings me great satisfaction that our team delivered our hotel promise with excellent guest service. We will pass along your compliments to the front office manager and the team.Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurant, attractions and public transit. It is great to hear you had the chance to explore our wonderful city. We appreciate your positive comments about our underground gated parking garage Thank you for choosing our hotel and we look forward to welcoming you and your family on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Best Western Review"
Hotel is located on Granville street towards the beginning of downtown. It is located in a good spot for food and attractions. you will have to walk or use transportation to go to deeper areas of downtown--if you don't have a car for your trip. Decently priced but you have to check their website consistently as it can be a little expensive at times. However, the front desk told us they price match so that's a game changer. Clean rooms, good service. The lobby restaurant is a little expensive for my taste but again you can find a lot of food around.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurant, attractions and public transit. It is great to hear you had the chance to explore our wonderful city.Thank you for your feedback about our restaurant the Edge Social Grille & Lounge. Thank you for choosing our hotel and we look forward to welcoming you and your family on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"shopping trip"
stayed here for a day to do some last minute xmas shopping. The building is much more modern with all the furniture replaced, bathrooms mostly redone as well. This is my favorite hotel to stay in when i am in vancouver.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our recently renovated suites and all it's amenities. We are happy that you found our hotel convenient for your stay in Vancouver and you had the chance to catch up on your last minute shopping.Thank you for your loyalty with our hotel. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver Best Regards, Bill Thompson General Manager
"Excellent value!"
We chose this hotel because of its abundance of suites. When you travel with kids for.kore than one night it is always nice to have a bigger room with separate sleeping areas, without having to pay more. The rooms are clean and well stocked. The staff is accommodating and friendly.
Dear Sarah, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated your spacious newly renovated suite and all it's amenities, It brings me great satisfaction that our team delivered our hotel promise with excellent guest service. We will pass along your compliments to the front office manager and the team.. Thank you for choosing our hotel and we look forward to welcoming you and your family on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Good for Vancouver"
It's all fine at the Granville. For central Vancouver it's a decent location. Rooms are absolutely adequate. The double beds are quite small, but they give ample room for larger families with kids. Staff are amazing and the highlight of the place.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated your spacious newly renovated suite and all it's amenities, It brings me great satisfaction that our team delivered our hotel promise with excellent guest service. We will pass along your compliments to the front office manager and the team.Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurant, attractions and public transit. It is great to hear you had the chance to explore our wonderful city. Thank you for choosing our hotel and we look forward to welcoming you and your family on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Fantastic Stay"
We stayed one night while in Vancouver to catch a Canucks game. It was our second stay here (last time was summer 2016 for two nights) and we will definitely consider it for future stays. We had a one bedroom king suite for us and our son; we also had a one queen room for my father-in-law. The suite was VERY spacious. The decor is up to date and it was very clean. Aside from two bottles of water (careful, they're $3.50!) all amenities were stored away in drawers giving the room a very tidy appearance. The king bed was extremely comfortable as were the linens. The sofa bed deployed in a very unique fashion that eliminated the need to remove and find a place for any of the cushions. It was very supportive and the construction also eliminated the bar that inevitably hits you in the small of the back! Our room was on the 11th floor at the far end of the hall from the elevator and was very quiet both from the inside and outside. The front desk staff was superb, very friendly and professional. We were greeted by the front desk manager and she was amazing (unfortunately I did not get her name). Everyone else on staff we dealt with was fantastic, too. The location is equidistant from the Yaletown-Roundhouse and City Centre Canada Line stations. Our only criticism of the hotel is regarding the elevators. There are only two for the 15 storey property and they are not particularly large making for long wait times during peak times of guests coming and going.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated your spacious newly renovated suite and all it's amenities, It brings me great satisfaction that our team delivered our hotel promise with excellent guest service. We will pass along your compliments to the front office manager and the team.Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurant, attractions and public transit. It is great to hear you had the chance to explore our wonderful city and catch a Canucks game. Thank you for your feedback about our elevators.We appreciated our guest feedback as it helps us to improve our guest experience for the future. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Would stay there again!"
Everything about our stay was excellent: location, service, clean, efficient staff willing to help! Easy access for pick up and parking. Car rental company just around the corner. Cab from the airport was very reasonable.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will pass along your compliments. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver.Thank you for your great comment about our underground parking. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver Best Regards, Bill Thompson General Manager
"Excellent customer service"
The staff were great and very helpful. The room was clean and tidy and well set up for a family of 5. Large shower with excellent water pressure. The hotel is in a very central location, and the parking was convenient.
Dear Suzy, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us.Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver. It brings me great satisfaction that our team delivered our hotel promise with excellent guest service. We will pass along your compliments to the team. Thank you for your great feedback about our underground parking. Thank you for choosing our hotel and we look forward to welcoming you and your family on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Weekend Trip to Vancouver BC"
Great location in the middle of the night life in the heart of the city. Great views from our room on the 11th floor. Staff was friendly & helpful, room was clean and comfortable.Parking under the hotel was super convenient, the concierge was always available to assist with our questions.
"Fantastic once again!"
This was my third time here and won't be my last. This hotel never fails to impress me. It is right in the heart of downtown so you dont miss a beat. The hotel has great friendly and knowledgeable staff that look after your every need. Looking forward to my next visit!
Dear Sunil, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you always enjoy your stay with us and we thank you for your loyalty and wonderful compliments. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will pass along your compliments. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver Best Regards, Bill Thompson General Manager
"Aussies family on tour in Canada"
Great location in downtown Vancouver, nice food in Edge restaurant downstairs, Drew the concierge was awesome & knowledgeable, downside is outside noise on a Saturday night but other nights were good. Would stay again for location.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. We appreciate your great comments about our bellman Drew's hospitality. I am glad to see that our team was able to deliver our hotel promise, with excellent guest service. We will pass on your amazing compliments to the team. All our guest rooms are equipped with double paned windows to alleviate any noise from busy Granville Street.We regret to hear that you still experienced noise during your stay with us. We encourage you to request for a room in the back of the hotel which is the quiet side. We would be more than happy to accommodate your request for your next stay. Thank you for taking the time to tell us about your experience. Thank you for choosing our hotel all the way from Australia and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Enjoyable stay"
Staff were very friendly and helpful. The suite was nicely set up with a microwave. The walk to the hotel from SkyTrain Yaletown Roundhouse Station took approx. 10-15 mins with luggage. Approx. 5-10 mins to Granville Station and Robson Street, i.e. main shopping district. Altogether good location with good service.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will pass along your compliments. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver Best Regards, Bill Thompson General Manager
"Decent"
The value I got was well worth the price I paid. The staff are very friendly and professional, and offer great customer service. The breakfast included in my booking package was superb. I enjoyed my stay!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. It brings me great satisfaction that our team delivered our hotel promise with excellent guest service.Thank you for your great comments about breakfast. We will pass along your compliments to the team in the kitchen We appreciate you choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Business meetings"
This hotel is convenient and there are lots of amenities in the area to access. The hotel staff were excellent and very helpful at all times. The restaurant was lovely and food options were limited but they were excellent.
"Second home from home"
This is a very good hotel the staff are always there to help. Mr Thompson the GM goes above to make sure your needs are handled. The main Bartender Melvin makes you feel that you just came into the Cheers bar. Will remember you each time you come back and has a drink always coming. Thanks for the top notch service.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you always enjoy your stay with us and we thank you for your loyalty and wonderful compliments.It brings us great satisfaction to hear that Melvin delivered our hotel promise, with excellent guest service. We will pass along your compliments. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"ingrid"
awesome rooms, great service, very pleasent people to deal with!! very friendly and quick to answer any question that you had, rooms very clean and well stocked, parking very accessable and close to everything :)
Dear Ingrid, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious comfortable suites.We are happy that you found our hotel convenient for your stay in Vancouver. It brings me great satisfaction that our team delivered our hotel promise with excellent guest service. We will pass along your compliments to the team.Thank you for your great comments about the accessibility of the parking garage. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great Location"
Great location to get anywhere in the downtown core. Reasonable parking in underground parkade, large rooms with amazing views of the downtown skyline, nice bar downstairs (Sneeki Tiki). Concierge was good help.
Dear Kerri, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated the great views of downtown Vancouver from your balcony. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver. It brings me great satisfaction that our team delivered our hotel promise with excellent guest service. We will pass along your compliments to the concierge. Thank you for your great comments about your experience in the Sneeki Tiki. We appreciate you choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great spot!"
Spent one night on a last minute plan. Very convenient. Friendly, knowledgable staff. Nice restaurant & pub. Will definitely be back. This 200 character minimum is kind of offensive, though. I could just fill it with blahs, blah, blah, blah...
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver. It brings me great satisfaction that our team delivered our hotel promise with excellent guest service. We will pass along your compliments to the team. Thank you for your great comments about your dining experience in the Edge Social Grille & Lounge. We appreciate you choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Incidentals - Really?"
Very insulting, it is like buying a fast car and it automatically comes with speeding tickets. It is like say sure I love my customers but I don't trust them. I have never had to pay before and I have been coming there for years. It is a rotten policy for ALL customer new and old. What a way to start a relationship ..I don't trust you so give me money upfront.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to read that we could not satisfy your expectations.Please do understand that It is a standard hotel practice to take a security deposit to cover any incidental charges that may occur.This is of course refunded back to you upon check out. Thank you for taking the time to share your views and please do not hesitate to contact me should you wish to further discuss. Thank you for choosing our hotel we hope you will give us another try on your next visit to Vancouver Best regards Bill Thompson General Manager
"3 Nights at Chateau Granville"
I thoroughly enjoyed my stay at the Chateau Granville. The rooms were pleasant and clean. The staff was very friendly and offered assistance, often going above and beyond to accommodate my needs and the needs of the party I was visiting with.
"Perfect stay!"
Front desk and concierge couldn't have been any better. Bed and pillows were so comfy. My husband and I really enjoyed our stay there (our 2nd time). Within walking distance to shops and restaurants. And if you need to go to St. Paul's hospital, it is an easy walking distance.
Dear Leslie, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and we thank you for your loyalty with our hotel! I am touched to hear that our team delivered our hotel promise with excellent guest service. We will pass along your amazing compliments to the team. We are commended for our ideal location in the heart of downtown Vancouver close to the cities' attractions, restaurant and public transit. Most of our guest visiting St Paul's Hospital also find us a great location due to our close proximity. Thank you for choosing our hotel and we look forward to welcoming you back soon! Best Regards, Bill Thompson General Manager
"Best sleep"
Stayed at the Chateau Granville, was concerned about the noise level on a Saturday night. Was pleasantly surprised heard no traffic, room drapes were great morning sun did not come through. Location was within walking distance to our event, secured underground parking available at cost but considering it's downtown was a great peace of mind.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and had a peaceful night sleep. All our guest rooms are equipped with double paned windows to alleviate any noise from busy Granville Street. Our blackout curtains are certainly well appreciated by our guests, looking to sleep in a little longer! Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay with us. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"EXCELLENT!"
Very nice hotel. The location was fantastic. They had a heated underground parking garage, although it was over $20 per day to park. The staff was friendly and helpful the room was clean and comfortable.
Dear Jennifer, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our ideal location in downtown Vancouver. Like all hotels in downtown Vancouver, we do charge for parking and are actually considered one of the cheapest in our area. We appreciate your feedback about our underground gated parking garage Thank you for your great comments about our team. I am glad to see that our team was able to deliver our hotel promise, with excellent guest service. We look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great night!"
People were friendly, room was beautiful. Restaurant on site had great breakfast and location of the hotel was convenient for getting around Vancouver by foot. Meeting rooms were in the hotel and no issues with this area either.
"The best Bestwestern"
I have stayed at this hotel many times over the past 10 years and the standards of the room quality and the staffs friendly and positive attitude have not change in the slightest. I find the staff very helpful and polite, they are always willing to help and give advice when asked. The rooms are always clean and it appears that the hotel is continually modernizing them.
"Great staff"
Stayed for 2 nights on business. Got upgraded to a suite which was huge. The room is clean but dated. There is newer furniture but the building is old. Had a balcony which would be nice in the summer. Very large and spacious room. Bathroom was semi renovated. The staff is what make the place amazing. Pleasant and helpful There is underground parking on site for 28/ day which a a deal downtown Vancouver. Located right downtown within walking distance to everything, shopping, restaurants or tourist sites. Would stay again. Great restaurant on site for breakfast . Very nice staff there too.
"Spacious rooms in heart of Vancouver"
Nice rooms and friendly people . Even with maintenance taking place staff tried to lessen delays. Surprisingly the beds were in a separate room so one could watch television and one could sleep with minimal disruption
"Great Location in heart of Vancouver"
The location is perfect for being at the heart of Vancouver. The staff is super friendly and helpful. The room was perfect and had a great view. I would definitely come back to the best western next time!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious suites and all it's amenities.Our balconies and the great views of the city are certainly a favourite for our guests. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver.It brings me great satisfaction that our team delivered our hotel promise with excellent guest service. Thank you for choosing our hotel and we look forward to welcoming you and your family on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Friendly decent Hotel"
Friendly staff and great onsite restauran called The Edge - great food and great staff. Close to everything you need.Comfortable beds and extremely clean rooms! Spacious with ensuite tv couch and work area.
Dear Raine, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious newly renovated suites and all it's amenities.We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you had the chance to explore our beautiful city. We appreciate your your great feedback about the Edge Social Grille & Lounge.It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to the team. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Three night stay"
What a great hotel for the price. It was super clean and the staff was very friendly. We will stay there again when we have to go to Vancouver again in April. And it was close to all amenites and close to great restaurants.
Dear Julie, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly service and spacious suites. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver in April. Best Regards, Bill Thompson General Manager
"Ideal city centre location"
Excellent location to enjoy the Vancouver experience. Close to train and buses and ideal for reasonably priced restaurants. Great for walking to all sight seeing points in downtown Vancouver. Lovely staff and a very comfortable suite.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly service and spacious suites. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"my overnight stay to go watch a hockey game"
This hotel had the most comfortable bed that I have slept in from any hotel in years.location of hotel was very good, although I was too tired to walk to go pick up food after the hockey game. I seen all the restaurants around the next morning.friendly front desk staff and concierge.thank you
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our spacious and comfortable suites. It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service. We will pass on your compliments to the team .Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the cities' shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Business/family"
When we travel to Vancouver it's either for business or entertainment. The chateau has been our choice for past 16 years. We have been apart of all the changes and upgrades throughout the years. One of our favourite is the fact that staff still know us by first name, as we do theirs!
Dear Iris, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear we are your “ go-to” hotel when you are in Vancouver! We are delighted that you enjoyed your stay with us. We really appreciate your loyalty with our hotel and being with us throughout all our upgrades over the years. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent personalized service. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Beautiful Vancouver"
This hotel was beyond expectations. Lovely, clean room. Friendly, helpful staff. Safe, underground parking. And walking distance to Vancouver Canucks hockey game. Close to shopping and restaurants, although there was a restaurant and lounge on site.
Dear Ronald, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious newly renovated suites and all it's amenities.It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to the team.We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We hope you had a great time at the hockey game! Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"I love this hotel!"
Wonderful location, great restaurant - and new Tiki Bar! Staff is attentive and friendly. New renovations - gorgeous! Highly recommend this hotel for business or leisure! Flexible meeting space and great catering!
Dear Robin, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our spacious and newly renovated suites. The Sneeki Tiki is certainly well-loved by our guests and allows them a chance to experience a tropical slice of paradise! It brings us great satisfaction that our team delivered our hotel promise with excellent guest service. We will pass along your compliments to the team. It is great to hear that you had a successful meeting in our conference centre and you were able to indulge in our various catering options.Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the city's shopping, restaurants and attractions. We are happy to hear that you found our hotel convenient for your stay in Vancouver. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to our beautiful city. . Best Regards , Bill Thompson General Manager
"Excellent location, great staff, big rooms, very clean and amazing concierge"
I had no idea when I booked this room for vacation that it was actually a suite. It had 2 rooms, 1 for tv, sofa and desk. The other room was the bedroom. Very clean. Room had Kurig and fridge. Staff was very friendly. If you are wanting to plan an amazing day in Vancouver, go see the concierge, Drew Barnes. He planned our daily trips and he will not disappoint. He made our trip a huge success.
Dear Claudine, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your upgrade to our suite and you appreciated all it's extra amenities.Our Concierge service acts as a great tool for finding out local tips ,the best routes and attractions around Vancouver. We appreciate your great comments about Drew's hospitality. It is great that you were able to explore our beautiful city! We will pass on your amazing compliments to Drew and the team. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Noisy"
Granville St was too noisy every night often fit 4AM .Ambulance sirens and police sirens seemed to be going off every ten minutes. Hotel staff were efficient and courteous but parking was on occasion awkward .Perhaps assigned parking could be provided for longer term stays
Dear John, Thank you very much for sharing your experience at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We apologize that we could not meet your expectations. All our guest rooms are equipped with double paned windows to alleviate any noise from busy Granville Street. We regret to hear that you still experienced noise during your stay with us. We encourage you to request for a room in the back of the hotel which is the quiet side. We would be more than happy to accommodate your request for your next stay. We appreciate your feedback about pre-assigned parking for longer term stays.Thank you for taking the time to tell us about your experience. Please feel free to contact me if you would like to further discuss. Best Regards, Bill Thompson General Manager
"FANTASTIC ROOM with EXCELLENT CUSTOMER SERVICE!"
We couldn't have been happier with our suite - nor did we expect it! We had a living room, bathroom and bedroom. In particular, the concierge, Drew, was outstanding and gave us recommendations and local tips that made our trip wonderfully memorable. Also, wanting a little chocolate before bed one night, the vending machine wasn't working. A staff member walked by, also had hard time making machine work, so she made note to call vending company and also took me to the front desk where she offered me some chocolate since I was unable to get from machine. Great customer service all the way around - these are just 2 examples.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your upgrade to our suite and you appreciated all it's extra amenities. Our Concierge service acts as a great tool for finding out local tips ,the best routes and attractions around Vancouver. We appreciate your great comments about Drew's hospitality. We regret to hear that the vending machine was not in order, but I am glad to see that our team was able to deliver our hotel promise, with excellent guest service. We will pass on your amazing compliments to Drew and the team. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"good service central"
From check-in to check-out everything was fine. All of the staff incl. concierge and room maid made a wonderful job. The room was always good cleaned. The restaurant had a good collection of food. Also here the staff did a very good job.
"My go to place"
Been going here for 15 years and never disappointed. Central location to everything and the staff are very accomadating.The new bar is awsome and breakfast is fantastic. I highly recommend this place for your next stay
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious and newly renovated suites. It is amazing to hear that you have been staying at our hotel over a period of 15 years! It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service. Thank you for your wonderful comments about your experience in the Edge Social Grille & Lounge and the Sneeki Tiki. We will pass along your amazing compliments to the team. Our hotel is commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We are happy to hear that you found our location convenient for your trip to Vancouver. Thank you for choosing our hotel and we look forward to welcoming you to our hotel over the next 15 years and more! Best Regards, Bill Thompson General Manager
"Sublime Service"
All staff from check in/check out staff to all concierge staff were exceptionally helpful, charming and friendly, Nothing was too much for them. Would stay there again without doubt. They can all be very proud
Dear Maureen, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. It brings us great satisfaction to hear that we delivered our hotel promise with excellent guest service. We will pass along your amazing compliments to our team. We appreciate you taking the time to let us know about your experience. We are happy to hear that you found our location convenient for your trip and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"They go the extra mile!"
We enjoyed every minute of our stay at the Chateau Granville on September 25, 2019. Out 25th anniversary cruise to Alaska embarked the next day, and the management treated us to a special room with a thoughtful surprise waiting inside. The room was immaculate and comfortable, and all the linens appeared excellent/ brand new. Checkin and checkout were quick and friendly. I think the attached restaurant is the best experience I've ever had at a hotel restaurant. Calm, retro-decor with smooth proficient service and superb food. Apparently a real chef cooking real food, not mediocre hotel grub. Large portions with obviously fresh vegetables, seasoned expertly. Also loved that there was no intrusive music in the restaurant! How refreshing. The entire hotel is strongly, strongly recommended, and I thank the staff for giving our vacation a fabulous start!
Dear Russell, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious and newly renovated suites and the special welcome for your 25th wedding anniversary. It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service. Thank you for your amazing comments about your dining experience in the Edge Social Grille & Lounge. We will pass along your compliments to the team. We appreciate you taking the time to let us know about your experience. We are happy to hear that you found our location convenient for your trip and we look forward to welcoming you on your next visit to Vancouver. Once again happy anniversary, we hope you enjoy your cruise to Alaska! Best Regards, Bill Thompson General Manager
"Best experience at Chateau Granville"
My husband and I totally enjoyed our stay at your hotel, comfortable, quiet, clean and the staff are over the top friendly and helpful. Excellent location, fantastic restaurant. I especially like the idea that they lock the doors at 11:00 p.m., which is a good safety feature.
Dear Evelyn, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious and newly renovated suites. It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service. Thank you for your wonderful comments about your dining experience in the Edge Social Grille & Lounge. We will pass along your amazing compliment. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We are happy to hear that you found our location convenient for your trip to Vancouver. We take the security and comfort of all our guests very seriously. Therefore, we do have an in house policy whereby only registered guests are permitted back into the guest room after 11pm. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Good first experience"
I have stayed at many of the downtown Vancouver hotels. This was a good first experience at this hotel. Good value for price. Clean comfortable room. Decent gym facility. Balcony with nice view. Room upgrade. Welcome package (water and snacks) and personalized welcome letter for elite member. Has underground parking for a fee that's relatively cheaper compared to other downtown hotels. The location is about 10min walk to the downtown mall. The only slight disappointment was I couldn't check in early (arrived about 2pm) despite being Diamond Select, so had to go out in the rain and come back after 4pm interrupting my original plan.
Dear James, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious and newly renovated suites. Our balconies are certainly a favourite for our guests, we are glad to hear you enjoyed the view of Granville Street. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We are happy to that you found our location convenient for your trip to Vancouver. We regret to hear that we could not meet all your expectations. Our check in time is at 4.00pm. There are times where the hotel would be a full house the night prior which makes it difficult to accommodate an early check in request, however we try our best to accommodate when possible. We apologize that we could not accommodate your early check in when you arrived at the hotel for your stay. Thank you for taking the time to let us know about your experience. We look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"GREAT LOCATION"
Close to concerts, restaurants , theater and more. If you like the nightlife this a great place to stay. Walk to Rogers arena, BC Place. Parq casino is a 10 minute walk. This is very entertaining at night!
Dear Debra, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great to hear that you had the chance to explore our beautiful city. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Our stay."
We stayed for one night, we were going to the Commadore for a concert. The hotel was perfectly located, 2-3 minute walk to any theatre . Lots of great restaurants and shops and just great for walking and people watching.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. Our Hotel is commended for its ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We hope you had an enjoyable evening at the Commodore! Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Chateau Granville"
The hotel on Granville Street was excellent and no complaints. Unfortunately, would not stay again because of location. Did not expect Granville Street downtown to be so sleezy with so many Bong Shops, Adult Stores etc. Guess I did not expect this and a bit unpleasant.
"Best Western Plus Chateau Granville"
Very clean, comfortable, would stay at this one again. Food in the restaurant and the service was really good. Staff was very friendly and helpful. Close to most venues and walking distance to great shopping!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious newly renovated suites and all it's amenities.It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to the team.We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you had the chance to explore our beautiful city. We appreciate your your great feedback about the Edge Social Grille & Lounge. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Good clean property. Close to everything."
Newly renovated. Nice up grades to rooms. Hallways carpeting also updated. Looks great. Good food from room service and restaurant. Front desk people were on point. Front desk manager was very pleasant to deal with..
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our " new look" after the refurbishment!It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to the Front office manager. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Precruise stay"
Looking for a less expensive hotel instead of the one recommended by the cruise line, I found this one. I am glad I did. My husband and I arrived in Vancouver the evening prior to our sail date in pouring rain. Our cabdriver didn't know exactly where the hotel was but finally found it. He unloaded our bags onto the street in the rain and left. The night manager of the hotel rushed out to help us get our bags inside out of the rain. He and another gentleman helped us get settled in our room on the 14th floor and offered the have room service supply us with food. The room was smallish but clean and well supplied with anything we needed. The next morning my husband made a cup of coffee in the Keureg machine but when he wanted a second cup, the machine failed to work properly. No big deal.., We could get a cup in the restaurant just off the lobby of the hotel. We went down to check out and I mentioned to the day manager Sanesta? about the machine. She Was so apologetic regarding the coffeemaker and offered us anything we wanted for breakfast on the house. This was above and beyond definitely. She kept insisting so we went in and had a very good full breakfast. This whole experience at this hotel was great and I would return there in a minute. Every thing was what one wants when on vacation. Thanks to all your staff!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are sorry to hear that Vancouver did not deliver the best weather for your arrival! It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service from the moment you entered the hotel. We apologize for the issues you experienced with the Keurig machine in your room. We always appreciate when our guests take the time to let our front desk know about any issues they experienced so we have the chance to rectify the problem before check out. We will pass along your amazing compliments to Sunita. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great Stay!!"
Chateau Granville's staff was super accommodating for my group. That means a lot when you're traveling with 30 teenagers. Staff to the time to help us accommodate bags and get out to dinner quickly before local restaurants closed, and were so pleasant throughout our stay. Rooms were beautiful! Very well kept. Nice finishes in bathroom and very comfortable beds. The group also enjoyed being able to get fresh air on the balcony, and having operable windows in the room in general. Overall, very well priced for what you get. Location was super convenient. Would happily stay again.
Dear Will, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and all it's extra amenities! Our balconies are certainly a favourite for our guests, we are glad to hear your group enjoyed it.Thank you for your great comments about our hospitality. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will pass on your compliments to the team. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Short Vancouver Stay"
Stayed at the Chateau Granville just for a couple of nights prior to boarding a cruise ship. That said our brief stay was most comfortable in this hotel. We did not check in until quite late and check in staff were most helpful. We had booked a suite which gave us the usual king size bedroom with a TV but also a seperate room with two sofas, fridge another TV, coffee machine etc.. The room was clean and comfortable. The hotel has a restaurant attached to it but is also accessible from street and open to non residents. We ate here for both breakfast and dinner. Good food, good portions at prices expected based on the fact that we were in a major city hotel. The city tour bus (hop on hop off) has a stop right outside the hotel and was convenient for the city tour. Tickets are available from the hotel reception. A too briefer stay in this great city in a great hotel.
"4 nights in Vancouver"
Revisiting Vancouver after 27 years with our grown up children and it didn't disappoint. Hotel was just right, everything we needed for our stay, near a rather lively street but an interesting stay. Easy to get about and there is a free shuttle that takes you to Capilano Suspension Bridge which we used, perfect!
"Nice property - Nice Staff"
Really liked the property, the staff was very nice. The only issue we had was we checked in, the room was not ready , we were told the our bags will be brought to our room when the room was ready. We went to get to get some food and walk around got back to the hotel many hours later, got our room keys they did not know where our bags were... are they in your room? No... we have to locate your luggage... great! Went back to the room waited about a half hour, I wanted our bags... had to go downstairs again to see what was going on. The good news is they found our bags in the storage closet, but I ended up bring all of the bags upstairs by myself???
"Travelling"
The staff were great, very friendly girl who checked us in. The street noise was loud until about 3am but not the hotel fault. Room was clean and spacious a bit outdated but nice. Comfy mattress. Great chicken wings in the restaurant. I will defiantly stay again.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and friendly service. All our guest rooms are equipped with double paned windows to alleviate any noise from busy Granville Street.We regret to hear that you still experienced noise during your stay with us. We encourage you to request for a room in the back of the hotel which is the quiet side. We would be more than happy to accommodate your request for your next stay.Thank you for taking the time to tell us about your experience at the Edge Social Grille & Lounge. We will pass along your compliments to the team. We look forward to welcoming you on your next stay in Vancouver Best Regards Bill Thompson General Manager
"Very overpriced - not family oriented"
Very overpriced, especially for the off season. They didn't provide the expected government rate as I normally expect at every BW I have previously stayed at. On top of that the $27 per night parking fee was outrageous! Tub was broken so our toddler couldn't have his usual calming bed time bath, they didn't fix it until our second night despite requests to do so. No complimentary breakfast, and no discount breakfast coupon for the on premise restaurant. No hot tub or pool, definitely NOT family oriented. Won't be staying here again.
"Vancouver BC Sightseeing"
Stayed at this hotel with another couple. we booked 2 rooms, same price, my room happened to be older, with poor lighting and bathroom fittings. No hook for hanging clothes and towel rack was low above the closet so could not let the towel hang. The lighting was incorrectly located so that you could not see your face in the mirror. Capsule coffee was rubbish and had to borrow a hot water kettle from the front desk to make my own instant coffee
Dear Guest, Thank you very much for sharing your experience at the Best Western Chateau Granville. We apologize that we could not meet your expectations during your stay with us. We appreciate your feedback about the lighting in the guest room and your suggestions about where we can add extra hooks for the convenience of our guests. We offer Van Houtte coffee in the guest rooms, we regret to hear that you did not enjoy this coffee brand. Guest satisfaction is of utmost importance to us and your views help us to further improve our guest experience for the future. Thank you for taking the time to tell us about your experience. Please feel free to contact me if you would like to further discuss. Best Regards, Bill Thompson General Manager
"Great location."
Staff was friendly and helpful. Their concierge was accommodating. Restaurant is pricey with limited menu. Suggest going elsewhere if you have time. Our room was on 15th floor. It was comfortable and quiet.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated the views from the 15th floor. Our Concierge service acts as a great tool for finding out local tips ,the best routes and attractions around Vancouver. We appreciate your great comments about our hospitality. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. It is great to hear you had the chance to explore our beautiful city! Thank you for your feedback about our restaurant, we appreciate you taking the time to let us know about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great Stay"
The service received by of all the Best Western Team was really great. We arrived 6 am to the hotel and kindly received our luggage so we were able to go and visit Vancouver until late evening that we returned to check in, and process was really very fast. Our stay was great.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted that you enjoyed your stay with us and you appreciated our central location close to the city's attractions, shopping, restaurants and public transportation.It is great to hear you had the chance to explore our beautiful city. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Good Location"
Check in was a breeze. The 'stay two nights, get one free' promo was a welcome bonus (I had to ask about promos). The room was well appointed and more than met our needs. If asking for a late check-out because you happen to like to party make sure they pay attention to their own notes. I was comped parking after having been awoken twice unecessarily due to mistakes at the front desk.
Dear Guest, Thank you for your feedback regarding your stay with us .We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious suites. Our sincere apologies that you were not informed about the promotion at check in and that your late check out request was not correctly noted. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future.Your feedback has been forwarded to our front office manager. Please do not hesitate to contact me if you would like to further discuss Thank you for choosing our hotel and we hope you will give us another try on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Nice stay"
My husband and I stayed at the Chateau Granville for one night on our arrival in Vancouver. Our suite was extremely spacious with large windows. The staff were very friendly and attentive. As we were there for only one night before heading up to Squamish and Whistler we didn't get to spend much time in the hotel, but we slept very well and the breakfast at the Edge was great.
"Loved it!!"
Loved the location, just a quick $10 trip from the cruise centre. The view from the 14th floor is beautiful, and the balcony access was great. The king room is large as is the bathroom, and the bed was lovely!! Plenty of options for meals in the immediate area, and the hop on hop off bus stops right outside. The staff were very accommodating, the manager Bruce was very helpful!! Will stay again, highly recommended!
"Great staff and services"
Great place to stay staff went out their way to look after you. Rooms were clean and The restaurant has a large selection with great service. A close walk to the harbour front or there were buses available . We took a taxi from the airport and the set price was $40
"Beautiful suite"
We were very pleased with the suite and the restaurant. Hotel reception was excellent. The location on Granville Street strip is not so inviting due to tacky shops and homeless people. It felt unsafe at night.
Dear Bill, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and appreciated our spacious newly renovated suites and all it's amenities We appreciate your great comments about our hospitality. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will pass on your compliments to the team. We are pleased that you also enjoyed your dinning experience in the Edge Social Grille & Lounge. Being located in downtown Vancouver in the entertainment district, there is a certain level of activity that takes place on weekends. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views. The city of Vancouver has made drastic improvement to Granville Street over the years and is progressing. Please don't hesitate to contact us directly should you wish to discuss this further. Best regards, Bill Thompson General Manager
"amazing"
We had the best time ever in Best Western Plus Chateau Granville. We we welcomed by the entire staff and really felt at home. The king suite ws amazing, we loved the bed and all the space. We were in the heart of town, walking distance from Gastown and Yale town, our favorites. Will stay again, for sure! Thank yuo very much, Anastasios!!!
Dear Emma, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious suites and all it's extra amenities. It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to the team.It is great that you had the chance to explore our beautiful city. We will pass along your kind regards to Anastasios. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great place to stay!!"
very good area to catch hop on hop bus and convenient to restaurants!! Loved having the computers available to print boarding passed to fly. Staff was very helpful and friendly. My husband loved having a Starbucks only a block away!!
"Great staff!"
The staff (Drew, Huan, Ashley, Alina, Nisha, one other house keeper and wait staff) were great. Very helpful, friendly, efficient. All helped make our stay fabulous. The room was comfortable and clean. Our only complaint was the restaurant. The food wasn't bad, just ok. We had a burger, salad and tomato bisque. Just nothing special. Salad was good, soup was a little bitey. Loved everything else. Definitely would stay here again.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We appreciate your great comments about our hospitality. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will pass on your compliments to the team. We regret to hear that you did not enjoy your experience in our restaurant. We will ensure that your valuable feedback is passed along to the team in the kitchen. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Room spacious but lively location."
Granville Street is busy day and night and as previously there are bars and clubs all around. We didn't feel intimidated and if you have been in any city centre entertainment area on a weekend you will know the atmosphere. The hotel itself is clean and spacious. The staff all polite and helpful. The going rate for downtown seems high though with breakfast not included.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our hospitality, spacious newly renovated suites and all it's amenities.We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you had the chance to explore our beautiful city. Thank you for your valuable feedback with regards to your room rate. Breakfast is not included, however we have several breakfast included packages that we could recommend for your next stay in Vancouver. Please do not hesitate to contact us. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great location with excellent service"
The concierge service was excellent for planning our day excursions. Very close to tasty restaurants. Hop on hop off bus stop is outside of the hotel. Friendly city. Short ride to Whistler. Excellent tip to tip gondola.
Dear Diane, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Our Concierge service acts as a great tool for finding out local tips ,the best routes and attractions around Vancouver. We appreciate your great comments about our hospitality. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. It is great to hear you had the chance to explore our beautiful city! Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Good Central location"
We had a suite which was spacious and clean. We were on 7th floor so street noise wasn't an issue. Great location as everything in downtown Vancouver is within walking distance. Granville Street has loads of bars shops etc.
Dear John, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious newly renovated suites and all it's amenities.We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you had the chance to explore our beautiful city. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Excellent Hotel & Location"
We were a party of 3 staying in 2 rooms for 3 nights. We found the location perfect for our needs. The restaurant was excellent but pricey, so we ate out on the town. Walking distance to downtown and the hop-on hop-off bus was out front of the hotel. No laundry facilities on the premises so we walked 5 blocks to a nearby self service. The hotel facilities were superior, however Sat night the Grandville Road was blocked off for party goers and the noise didn't subside until 2:00 AM. The rates were normal for Vancouver. Would stay again at this hotel.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear your group enjoyed their stay with us and they appreciated our spacious newly renovated suites and all it's amenities.We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions.The hop on and hop off city tour is one of the best ways to view Vancouver. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"NIce place to stay."
We have stayed at Chateau Granville many times over the years. This hotel is reliably clean and the staff are very friendly and go out of their way to be accommodating. We like the dowtown location. It is very convenient as a base to travel around the city.
Dear Fran, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear we are your “ go-to” hotel when you are in Vancouver!It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to the team. Thank you for your loyalty and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Excellent hotel to stay in"
We were very pleased to stayed in this hotel. The attention was very good since the first minute. We met Juan who speaks Spanish so it was absolutely wonderful. He was extremely nice, helpful and always there to help us. He explained to us what to do, how to get there, schedule, tips, etc. The rooms and services are very nice.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our hospitality from the moment you stepped into our hotel. It brings us great satisfaction to hear that Juan delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to him. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great stay as always"
I've being staying with Chateau for a number of years, always a good visit in Vancouver when staying there. I was very pleased with the staff. Made us feel very welcome. Would definitly be staying there soon. S.S
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious newly renovated suites and all it's amenities.We are pleased to hear we are your “ go-to” hotel when you are in Vancouver!It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to the team. Thank you for your loyalty and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Very accommodating to our needs!"
Great stay in downtown Vancouver, and Chateau Granville always more than satisfies my accommodation needs! I'll be staying in this hotel again on my next visit to beautiful Vancouver that's for sure!!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious newly renovated suites and all it's amenities. Thank you for your loyalty and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Customer service"
The best and most upscale hotel I have seen in a long time. Well decorated. The desk service agents were so kind and helpful. Gave us recommendations on the best places to have lunch and dinner. Advised the other couple that was traveling with us where to get the best cigars. They went out of their way on everything.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and all the extra amenities. Our Front desk and Concierge service acts as a great tool for finding out local tips ,the best routes and attractions around Vancouver. We appreciate your great comments about our hospitality. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Friendly Staff"
We arrived at this hotel very tired from a long flight and momentarily were not sure of our hotel choice. Best Western Plus Hotels rarely let us down. Stepping inside all was good as we were met with an extremely friendly staff. During our stay, no matter what time of day, we had the same expert. Especially helpful were Elizabeth, Angelique and Drew. This is an older European style hotel. We saw people from around the globe who were staying there. Our room was in the top floor. While smaller than most American hotels, it was clean and comfortable. The front desk staff were quick to suggest restaurants and activities. The Hop On Hop Off bus stops right outside which was perfect. The last day we had breakfast in the attached restaurant. Very good. Thanks to all the staff who helped make our visit special.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our newly renovated suites and all it's amenities.It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to Elizabeth, Angelica and Drew.We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you had the chance to explore our beautiful city. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great rooms, Staff and Facilities"
From the moment we checked in the staff was attentive and very helpful. They assisted us with things to do, places to eat and were always spot on. The room was very nice with everything one would need plus. Great city views and very clean. Highly recommend for anyone needing a place to stay in Vancouver.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious newly renovated suites and all it's amenities.It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to the team.We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you had the chance to explore our beautiful city. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Staff"
We arrived here straight from the airport for a two night stay at the start of a family holiday and reunion from the UK. The hotel has everything you want - great location, spacious rooms, and great restaurant but it was the staff who made this hotel. From the welcome and help we received when we arrived to the managers who immediately came up to sort out the safe for us and the coffee machine. Thank you for giving our holiday a great start. Definitely recommend this hotel.
"Excellent!!"
This hotel offers everything. Well run, helpful staff, clean rooms, great location. The restaurant serves good food and Tiki Bar has a super fun vibe. Highly recommend this hotel for a night out or a week away.
Dear Guest, Thank you for your amazing feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay and you appreciated our spacious suites and friendly hospitality. We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you had the chance to explore our beautiful city. Thank you for your compliments about our Tiki bar- Sneeki Tiki! It is well loved by our guests looking for a unique tropical experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great hotel in the middle of the town."
We had a nice room, two big beds and a living room. Very nice staff at the fronddeskt, they want to help you as much as they can. The room was very clean, good beds, good towels. We stayed on the 10th floor and we had no noise of the city.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious newly renovated suites and all it's amenities.It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We will pass along your amazing compliments to the team..We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you had the chance to explore our beautiful city. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Good Hotel, excellent location"
Excellent location, close to the most central attractions of the city, a short walk to Yaletown where we found lovely restaurants as well as downtown and all the shops. The room was spacious and clean, with a separate living room and good sized bathroom. We also had a balcony with view to Granville Street.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites.We are commended by our guests for our location close to the cities, shopping, restaurants, attractions and public transit. We are glad that you found our location convenient to the attractions you wanted to visit. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views. We look forward to welcoming you again on your next visit to Vancouver. Best regards, Bill Thompson General Manager
"Meh"
did not like the view of the alley which had a lot of noise from the seagulls. From bedtime to early morning seagulls were a nuisance. and I can't seem to submit this review without the 200 words or close to.
Dear Guest, We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your visit. Please feel free to contact us for your next stay in Vancouver and we would be more than happy to allocate you a guest rooms based on your needs. Thank you for bringing these matters to our attention and please accept our sincere apologies for any inconvenience caused. Please don't hesitate to contact us directly should you wish to discuss this further. Best regards, Bill Thompson General Manager
"nice hotel, good location"
it was a nice room with a balcony, enjoyed the separate TVs, the coffee maker was a needed addition, should also have tea k cups available. liked the bathroom, clean and neat. concierge was helpful and friendly.
"A lovely stay close to everything"
The hotel is right downtown! I was able to walk to the art gallery, UBC, and checked out many cool restaurants in the area. The staff is wonderful and friendly. They were happy to check my luggage before check in so I didn't have to log around my suitcase.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our hospitality. It brings us great satisfaction to hear that our team delivered our hotel promise with excellent guest service, We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you had the chance to explore our beautiful city. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Convenient location"
The hotel was clean and everything worked as advertised. The staff in the small lobby were especially friendly and helpful. The hotel location is roughly equal walking distances to the downtown area (15-mins) and the Granville Markets on Granville Island, and from the Yaletown stop on the train in from the airport. However, the part of Granville St where the hotel is located is a little "iffy" - there's a sex shop directly across Granville and a lot of homeless on both sides of the street. Having said that, we were never harassed while walking past the small "encampments" on our way to downtown.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites.Thank you for your compliments about our team, We will pass along your kind words. Being located in downtown Vancouver in the entertainment district, there is a certain level of activity that takes place on weekends. The city of Vancouver has made drastic improvement to Granville Street over the years and is progressing. We are commended by our guests for our location close to the cities, shopping, restaurants, attractions and public transit. We are glad that you found our location convenient to the attractions you wanted to visit. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views. We look forward to welcoming you again on your next visit to Vancouver. Best regards, Bill Thompson General Manager
"Worst neighborhood and area you could possibly stay in."
If you're looking for a neighborhood riddles with homeless people and people smoking meth 50 yards away, you've come to the right place! This was our first visit to Vancouver and we didn't know the neighborhoods. This property was downtown and had good ratings and a family setup for 2 kids that worked. Little did we know that we'd have to weave our way past vagrants and druggies, get pushed out of the way by homeless people walking on the street and shield our kids from people smoking meth outside the hotel. In short, don't make the same mistake we did.
Dear Olivier, We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your visit. Being located in downtown Vancouver in the entertainment district, there is a certain level of activity that takes place on weekends. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views. The city of Vancouver has made drastic improvement to Granville Street over the years and is progressing.We are commended by our guests for our location close to the cities, shopping, restaurants, attractions and public transit. We are sorry that you did not find our location convenient for your stay in Vancouver. Thank you for bringing these matters to our attention and please accept our sincere apologies for any inconvenience caused. Please don't hesitate to contact us directly should you wish to discuss this further. Best regards, Bill Thompson General Manager
"Pleasant stay!"
The Front Desk and other staff were friendly and helpful. Our king bed room was lovely , comfortable and clean. We would definitely stay here again. There are some questionable areas nearby but staff will let you know if you ask. Lovely park a block away and interesting pubs and restaurants. Underground paid parking was appreciated.
Dear Tamara, Thank you for your amazing feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay and you appreciated our spacious suites and friendly hospitality.Our concierge service acts as a great tool for finding out local tips ,the best routes and attractions around Vancouver. It is great to hear you appreciated the underground parking, it is certainly a convenient amenity in busy downtown Vancouver. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Pre-Cruise Summer Stay"
Room was adequate, but no comfortable seating in the room so we didn't spend much time there. Hotel location is terrific and convenient for getting around town. Hotel has restaurant attached to it, which was a good breakfast spot.
"Great night out"
Had a great night out with my wife. Manager Bruce S. made it extra special, thanks! Room was nicely renovated. Had breakfast in restaurant and it was fantastic, and well price. Hotel located in great location near restaurants, shopping and more.
"Always great"
We try stay here every time we're in Vancouver! The property is very clean, the staff are always kind (Angelica? and Gary? - sorry i don't remember their names). It was a long time since i last stayed here, and a lot of great upgrades to the rooms were done - i like it! we'll be back in September!
"Love this hotel"
Every time I am in Vancouver I stay at this hotel. The suites with a living room are so comfortable but request a higher floor to dampen street noise. The location is within easy walking distance to downtown, Yaletown and Gastown. Drew, the main concierge is an amazing resource for things to do, see and eat. Front desk staff are always friendly and helpful.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear we are your “ go-to” hotel when you are in Vancouver! We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and our ideal location in Vancouver. Our concierge service acts as a great tool for finding out local tips ,the best routes and attractions around Vancouver. We appreciate your great comments about Drew's hospitality. It brings us great satisfaction to hear that Drew delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Nice Hotel/Ok Neighborhood"
The hotel was nice and fit our needs as a family of 5. The room space was comfortable. The bathroom was small and somewhat out-dated. The staff was courteous. Although we did not have any issues, we were a little uncomfortable with the location. It was skeptical during the evening hours.
Dear Dana, We appreciate you taking the time to write to us. We are delighted to hear that you appreciated our comfortable and spacious suites for your family stay in Vancouver. It brings us great satisfaction to hear that our team delivered hotel promise with great guest service. We regret to see that we did not meet all your expectations during your stay. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. We are however commended for our close proximity to the cities attractions, shopping, restaurant and public transit. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss. Best Regards, Bill Thompson General Manager
"Great location!"
The location was perfect for exploring downtown. Everything met our expectations! Best Western held our luggage until we were able to grab it after touring Vancouver. The taxi ride was only $31 USD from the airport. Location was also close to our cruise line. Thanks.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear we exceeded your expectations and you enjoyed your stay with us and you appreciated our ideal location in Vancouver. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"College Reunion"
Really appreciated having all five couples booked on the same floor even though one chose a different floor later on for the upgrade. The logistics were great for eateries and tour pickup spots. Would recommend to others.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that your group enjoyed their stay with us and they appreciated our spacious clean suites and ideal location in downtown Vancouver. Our front office team certainly does a great job at accommodating groups to ensure they have a memorable stay. We will pass on your compliments to the front office manager. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great customer service and large rooms."
Very well situated, friendly desk staff, bellman provides excellent service calling cabs and holding baggage. Large clean room. Nice onsite restaurant with a good breakfast and small bar for evening libations. Nice patio too, weather permitting. Very good!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites, our restaurant, the Edge Social Grille & Lounge and our ideal location in Vancouver. Our patio is certainly a summer favourite for our guests, we are glad to hear you enjoyed your time soaking up the great weather. Our concierge service acts as a great tool for finding out local tips ,the best routes and attractions around Vancouver. We will pass your compliments to the concierge team. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great place"
Great hotel with a good location. Good place for exploring Vancouver. Got excellent service from very friendly and service minded Angelica at the reception. Would gladly return to this hotel another time.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our ideal location in Vancouver and our hospitality. We pride ourselves on our customer service, so it brings us great satisfaction to hear that Angelica delivered our hotel promise, with excellent guest service. We will pass on your amazing compliments to her and the front office manager. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Enjoyed experience"
The hotel is highly recommend to others.. we had a good and nice stay.. thanks to the concierge and manager who helped us to have a nice stay after had a very bad experience from other hotel for accommodating us with the worth affordable stay..
Dear Guest, Thank you for your wonderful feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate your amazing comments about our hospitality. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. I am delighted that our hotel was able to make your stay in Vancouver a memorable one! We will pass on your compliments to the team. Thank you for choosing our hotel and we look forward to welcoming you again soon. Best Regards, Bill Thompson General Manager
"Poor customer service."
Unhelpful front desk staff. Mistakes happen. I messed up my dates of travel by one day and they would not fix the date for me. So I had to pay for a room that I never checked into. The only offering was to reimburse me 30% back. My family was left with no where to stay and they were not helpful with any sister properties around town that could have possibly had an open room.
Dear Renee, Thank you for your feedback regarding your stay with us. Summer in Vancouver is a very busy time for our hotel with many tour groups, concerts and festivals taking place. We do understand that mistakes can happen when you are booking your hotel stays,and most often if our hotel is not 100% full we try our best to accommodate our guest needs with an extension of the dates or a refund if possible.We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention.Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Please do not hesitate to contact me if you would like to further discuss Thank you for choosing our hotel we hope you will give us another try on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Excellent all around!"
This is my go to place in Vancouver. Perfect location for almost every live event I attend, and always a great stay. Staff is friendly, rooms are always clean and well stocked. Room rates are always competitive, especially for the quality you get. If I'm doing anything in the down town core, Best Western on Granville is my first choice.
Dear Guest, Thank you for your wonderful feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We are pleased to hear we are your “ go-to” place when you are in Vancouver! We appreciate your great comments about our hospitality. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for your loyalty and for choosing our hotel every time you visit Vancouver. We look forward to welcoming you again soon. Best Regards, Bill Thompson General Manager
"worst hotel i have stayed at in years"
water leaking form the ceiling totally run down hotel under maintained... overly staffed but with no one that could help you... stayed two days.. asked for a price for a third.. one price was 290.00 a night... asked another person an hour later price was 360. 00 plus taxes plus parking... over 400.00 night! i don't pay that in Las Vegas! they have no clue what they are doing... other than ripping people off... most i have spent on a hotel in years... and a 2 out of 10 for hotels.. usual run of the mill holiday inn is soo much nicer for 100 bucks
"Nice hotel downtown Vancouver"
Very convenient and easy located hotel. We stayed there with 2 kids for two nights Large and comfortable rooms (bedroom and room with sofa bed). Because it is in a busy street with night time entertainment it can be a little bit noisy. If you have a room in one of the top levels it is ok.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you and your family enjoyed your stay with us and you appreciated our spacious suites. We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We are delighted to hear you had the chance to explore our beautiful city. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Lovely Stay"
Nicely remodeled hotel, very comfortable and clean rooms. The staff was very kind and helpful. The complimentary breakfast is served at an onsite restaurant and was very delicious. We will definitely stay there again.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our recent renovation and spacious suites. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for your wonderful feedback about your experience at the Edge Social Grille & Lounge for breakfast. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great location, amazing staff"
Hotel was recently redone, new hallway and lobby, Got two restaurants on site, sneaky tiki was full of characters. Friendly staff and great location. Secured underground parking is also available. Visiting from Toronto and Cincinnati.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our updates after the renovation. It is great to hear that you found our hotel convenient for exploring our beautiful city. It brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. The Sneeki Tiki is a new addition and our guests love the tropical experience! We are glad you enjoyed it. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great, quiet place downtown"
Very conveniently located. An easy stroll to Yaletown for dinner. Our room was on the backside of the building, away from Granville Street noise, and we were able to sleep with our window open. A nice, large and clean bathroom. A microwave, fridge, safe, and a desk with multiple plugins for charging phones, ipads, etc. The king sized bed was super comfy. One of the little things that impressed us the most was that there were TWO luggage racks. For some ridiculous reason, most hotels only provide one luggage rack even in rooms where there are obviously going to be two occupants. It's the little things that count and it made us happy. The staff were very pleasant and the restaurant served a very nice breakfast. Yes, we recommend this hotel.
Dear Guest Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you appreciated our spacious suites with all it's extra amenities. The two luggage racks are certainly one of our favourite feature of our rooms for travelers. We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. It is great that you found our location convenient for your stay. Thank you for your kind words about our staff. We will pass along your compliments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"A very good place to stay when visiting Vancouver!"
I can only highly recommend this hotel when you are looking for a place to stay for a few days while visiting Vancouver. Its central location and most courteous and efficient staff are its most important assets. The hotel offers a good breakfast to get you started before you launch your day's activities. I would certainly stay there again on another visit to this city.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you appreciated our friendly service and our central location close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will pass on your amazing compliments to the team, It is great to hear that you enjoyed your dining experience in the Edge Social grille & lounge for breakfast. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Comfy and clean"
I'd definitely stay again! The bed was firm. The sheets were crisp. The bathroom was spotless. Elevators are a little weird... stops at the Lobby level even when no one has called for it. Only complaint is the parking should be included for the price of the room - $58.00 for 2 nights was steep when you're already paying $450+ per night for the room.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious suites and comfortable beds. Thank you for your feedback and concerns about the parking rate. Like most hotels in downtown Vancouver, we do charge for parking. Thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Great Place!"
Husband and I stayed one night. Great location. Walked to Yaletown for dinner. Room (on 14th floor) was super nice. Balcony. Bed and pillows comfortable. Front desk staff very friendly, helped with some directions, called us a cab, stored our luggage prior to check-in time. There is a restaurant attached but we didn't eat there, but would certainly be convenient. Didn't hear any sounds coming from hallway or other rooms. Would stay here again.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate your 5 out of 5 rating! We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We are delighted to hear you had the chance to explore our beautiful city and you enjoyed the great city views from your room! We appreciate you taking the time to let us know about the excellent service extended by our front office team. We will share your positive feedback with our team! Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"excellent experience"
The rooms are large and very clean. Beds are comfortable.The location of the hotel is really convenient that closes to many tourist attrations and just a few walk minutes.there is always something to watch from the balcony . Beautiful park around the block, amenities galore, and a great restaurant in-house as well as loads of options up the street. I was charged a fee without being notified before check-in.I want to know when it can by refunded to my account.
Dear Zhou, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. It is great to hear that you had the chance to explore our beautiful city. We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We are delighted that you enjoyed your stay with us and you appreciated our convenient location We do apologize for the incorrect charge on your bill. Please feel free to contact our front office manager and she would be more than happy to review your bill and make any necessary adjustments. We will share your positive feedback with our team! We look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Chateau Beautiful"
Great location right downtown Vancouver. Expensive being its summer but was great to have a one day stay free voucher. Bright, very clean rooms. Great restaurant . Loved the area. Big park close by. Granville Park view.
"Nice hotel on short notice!"
We called to check availability because our original hotel wasn't fit for anyone to stay at. We were able to get a room and it was a really nice room with a separate sitting room and balcony. The staff were all really nice and helpful when we were inquiring about places to visit and how to get around town. The area isn't the greatest at night but much better than other areas we were in while in Vancouver.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. It is great to hear that you had the chance to explore our beautiful city. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites.. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Excellent place to stay"
great service . always someone there to help with anything that you needed weather if it was a cab or directions or help to your room with luggage Great service.someone was always there with answers to your needs
Dear Priscilla, Thank you for your 5 out of 5 rating! We appreciate your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will share your positive feedback with the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Nice, safe stay in Vancouver"
Room on the 9th floor was good, as the time we were there was near the July 1 Canada Day Celebration. The street down below was blocked off at the block right across the street. Celebration went on all night, but we were not at all bothered by the noise.The only reason I knew it went on all night was when I got up to use the bathroom I looked outside. And the hotel does provide complementary earplugs in your nightstand!. All rooms have a balcony, which provides a nice view of the city, especially at night. Two room suites provides lots of room, plus I usually go to bed before my husband, and he could watch TV in the living room, while I had peace and quiet in the bedroom! Two separate closets were also nice. Very comfortable beds and living room area. Would stay at this hotel again, and recommend. Parking is available for a fee, but was not to clear to us where it was. I ended up calling the hotel from my rental car to ask where to park. It is in the 'lane' (aka alley) behind the hotel, but is not clearly marked "Best Western". But the front desk guided us in. The on site restaurant was ok. How the breakfast works - They cover what is on the menu up to eleven dollars and some cents. Anything on the menu that is more than that, you pay. But the breakfast menu was very good, as was the food. Very generous portions.. But you pretty much end up still paying something, just so you know. We also ate dinner there one night, and have to say the menu was very limited for dinner. I would not recommend for the dinner.
Dear Amy, Thank you for your wonderful feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. It is great to hear that you had the chance to explore our beautiful city during the Canada Day weekend. We are delighted that you enjoyed your stay with us and you appreciated all the amenities in our spacious suites. The separate living room with the TV in our suites is certainly a favourite for our guests! We thank you for your feedback about your experience in our restaurant the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Top Location"
Good location in central Vancouver. Hop on - Hop off stop on side. Room in 14th floor: Good look to the City, quit room; good service, friendly and very helpful staff, WiFi Works. We will come back. Tourists attraction nearby. Birgit and Christian
Dear Birgit and Christian, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate your 5 out of 5 rating! We are delighted to hear you had the chance to explore our beautiful city and you enjoyed the great city views from the 14th floor! We are commended for our ideal location in the heart of downtown Vancouver, close to the cities shopping, restaurants and attractions. We appreciate you taking the time to write to us about your experience. We will share your positive feedback with our team! Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"brilliant hotel"
We thoroughly enjoyed our time at this clean and comfortable hotel. The staff were polite and friendly. The breakfast was good. The hotel is close walking distance to many attrctions especially to Yaletown.
"Just what we needed"
We just needed a clean place, with food available, in a location close to the ship. We had a good nights sleep and the room was extremely spacious. Great coffee in the room and the breakfast was delicious. Very pleased.
"Good place to explore Vancouver"
We stayed 3 nights in a Suite with 2 Queen beds and one additional Sofa-bed in the living room and a large balcony. Overall the suite is not very spacious and the bathroom is small. Room was clean but could see some improvements in the near future. If you travel as a family with 5 people space is very limited. The bedroom leaves very little space besides the 2 beds and storing luggage is difficult, too.The walls are very thin and if you are sensitive to noise this might be an issue. But as we did spend most of our time outside exploring the city, we did not bother too much. Nevertheless we enjoyed our stay as the location in the middle of Granville street is great to explore Yaletown, Downtown or walk to Robson street for shopping. They have an underground parking as well with adequate space to accommodate even a large SUV. The front desk people and the bell hops were very friendly and helpful, too. Overall we can recommend the hotel for a short city trip as it is good value for money.
"People make all the difference"
Our stay at the Granville was pleasant not only because the accommodations were above par but because the personnel at the hotel went above and beyond to ensure a pleasant stay. The location was excellent. Close to restaurants and the waterfront. Bus service was just outside the hotel.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"happy camper"
Chateau continues to improve their ability to serve their customers with quality staff and now room upgrades. I love staying at this place and will stay there every time I'm in Vancouver. From the lounge/restaurant to the front desk the entire staff at the Chateau Granville go out of their way to make the stay the best experience it can be. Keep up the great work.
"Nice hotel, good location"
Older hotel that has been nicely updated. Good location to all downtown sites. The staff were welcoming and answered any questions that we had. The hotel should put a complimentary bottle of water for each guest in their room. Some of the BWs we have stayed at do this. It would only cost the hotel pennies.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our newly renovated suites, central location and friendly staff. We value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"A day in Vancouver"
This hotel is a hidden gem in the great city of Vancouver. The hotel staff is caring and wonderful.We had a day to enjoy the city before our cruise. We walked the streets and explored the shops and restaurants. The light rail thru the city was clean and fast. The hotel is well taken care of with people that enjoy helping visitors. The room is spacious and very clean. The nights sleep was quiet and peaceful. Would like to come back to Vancouver to explore more and would definitely stay at this Best Western Premier hotel
Dear Thomas, Thank you for your wonderful feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites and central location close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Bill Thompson General Manager
"Great three night stay"
We got to Vancouver from an Alaska cruise and stayed for three nights with a trip to Victoria for high tea on the second day. This is a very comfortable hotel near Yaletown with all sorts of upscale restaurants within a three or four block walk. You are also only 4 blocks from the Canada line train station.
Dear Robert, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Bill Thompson General Manager
"Nice stay"
We stayed there for only one night. The hotel is located in a location with many restaurants and shops all around. Room was big, with the bedroom separated from the living room. The latter is almost too big while the former is a little bit tiny, especially when we are four sleeping in two beds. Overall, staff was super friendly, and the room was clean, so the hotel was. Breakfast was included at the restaurant next door. It was a fixed menu, which was okay, but not amazing.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious suites, central location and friendly staff. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Disappointing"
The bathroom was not clean, someone had already used the toilet and left a surprise when we first checked into our room. We complained at to the front desk, but they didn't seem to apologetic and just sent someone to clean it. The night before, we asked the front desk to reserve a taxi cab that will accommodate 5 people for our early fight the next morning. To our dismay, we waited 10min outside the morning of and had to ask again if they reserved a taxi- they forgot. We had to find two separate taxi cabs ourselves.
Dear Guest, We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your visit. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Thank you for bringing these matters to our attention and please accept our sincere apologies for any inconvenience caused. Please don't hesitate to contact us directly should you wish to discuss this further. Best regards, Bill Thompson General Manager
"No complaints"
Excellent service from the staff. The Concierge was very helpful and informative. The barman/ server in the Edge was also very good and he made it a pleasure to be there. I would recommend this hotel.
Dear Steve, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 star rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our professional and friendly staff. We will certainly pass your great comments to our team. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Bill Thompson General Manager
"Rooms big, not a great location "
This hotel was old, but had just been remodeled. The staff was overall great to deal with. The location was in a more rundown part of Vancouver. Directly across the street was a XXX adult entertainment establishment, which wasn't exactly family friendly. Our room smelled like cigarette smoke and I called down the minute we got in the room and was told the manager would call me back. I never heard from a manager and was disappointed with not hearing back and the smoke odor in the room.
Dear Guest, Thank you for your feedback regarding your stay with us. We are delighted to hear that you enjoyed our remodeled suites as well as our friendly and helpful staff. We regret to read that we did not meet all your expectations. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the cities' shopping, attractions and restaurants. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. We will share your feedback with our team. Please feel free to contact us should you wish to further discuss your experience. Best Regards, Bill Thompson General Manager
"3 night stay"
We stayed at this hotel following a 7 night Alaska cruise. The hotel, and staff, were just great! We arrived very early from our cruise, and even though it was well before check in time, they found a room for us. They were ready with advise on where to go, what to do, etc., during our stay. A call to the front desk about a TV problem had someone at our door within minutes. Our stay could not have been better.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites as well as our professional and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Bill Thompson General Manager
"Business trip"
I was there for a conference. The wait staff were very rude and the food was mediocre.I did not enjoy my time there at all. There were no benches outside so you can sit. The restaurant opened very late as well.
Dear Guest, We regret to see that we did not meet your expectations during your visit. We sincerely apologize for your experience and we will share your comments with our team. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Please don't hesitate to contact us directly should you wish to discuss this further. Best regards, Bill Thompson General Manager
"Poor service!"
Staff at the front counter were not very friendly or welcoming - all except bellboy Drew who was friendly despite being very busy. We were particularly cheesed when arriving in morning for a 4pm check-in - we obviously did not expect a rom straight away but they said we would be first to be assigned an available room and they would ring us when a room became available - indicating this would be around 12pm. But we received no call before 2pm and when we actually rang them they indicated that a call would never have been forthcoming. And even we made mention of this to the desk clerk we received no apology. If they were not going to ring us they should not have said they would! And the desk staff were not very friendly when we entered the hotel. Besides all this, the hotel is in the grotty end (southern) of Granville St - my wife did not feel comfortable walking along Granville St with the number of street people around. We would not stay here again and would not recommend it to others.
Dear Guest, We appreciate you taking the time to write to us. We do regret that you felt that our front desk team was not concerned about your experience but I am sure that was not their intention. We sincerely apologize for your experience and we will share your comments with our team. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. We will certainly pass your great comments to Drew. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the cities' shopping, attractions and restaurants. Please do not hesitate to contact us if you would like to further discuss. Best regards, Bill Thompson General Manager
"Vancouver stay before Alaska cruise"
Excellent accommodations. I loved having a separate room from the bedroom. It was a good value with a good location. In my opinion, the restaurant closed early but aside from that, this a great hotel.
Dear Joannel, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites and central location. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Business Trip"
Good location not far from the harbor ! Also, many restaurants are only three blocks to the east. In five minutes you can also go south and can use the water Taxis. Room 1205 has a view on both sides of the street.
Dear Thomas, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Bill Thompson General Manager
"birthday night"
need to get new pillows. and the pull out bed needs to be replaced it was rock hard. the room was so hot and the air conditioning only offered a fan not cooling. all night I had to switch from room to living room very uncomfortable.
Dear Guest, Thank you for your feedback regarding your stay with us. We regret to hear that you felt that our pillows and the pull out bed were not comfortable enough. Your feedback is very important to us as it helps us to see where we can improve. Thank you for letting us know about the issues you experienced with the air conditioning in your guestroom. We will keep our maintenance team informed. Please feel free to reach out to us should you wish to further discuss. Best Regards, Bill Thompson General Manager
"Breakfasts"
Room OK, staff OK and helpful, then there's breakfast? If you serve toast please toast it, both sides is usual, and mesmerised how fried eggs can leave the kitchen cold. The staff in the restaurant where attentive and tried, they don't cook the food however.
"Not what you expect from a Best western plus....they should drop the plus."
It was clean......But this was the first time we have had to pay for parking, buy breakfast, and purchase extra coffee if we wanted more. Every BW plus we have stayed at across North America has provided these conveniences. That's why we choose this chain when possible. Will choose a different hotel next time.
Dear Cali, We appreciate you taking the time to write to us. We are delighted to hear that you enjoyed our comfortable suites. We regret to read that we did not meet all your expectations during your stay. Each Best Western© branded hotel is independently owned and operated and the amenities provided in each hotel vary. Please be informed that being located in the heart of downtown Vancouver we, like most hotels in the area, charge for parking. Our parking lot is one of the most competitively priced in downtown Vancouver. We are pleased to offer complimentary coffee pods daily in guest rooms based on the number of guests in each room. Our hotel also offers various packages which include breakfast. Please contact us directly should you wish to stay with us again and we will definitely offer you the best deal possible. We appreciate your feedback and we hope you had a great time touring our beautiful city. Best regards, Bill Thompson General Manager
"new and clean rooms"
My room was Brand new and Parking was inexpensive.the room was very clean. the gym had all new machines and equipment. I thought it was a little more expensive per night than I remember but it is vancouver downtown i guess.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our newly renovated and comfortable suites, convenient underground parking and state-of-the-art fitness centre. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"A good stop over. "
We have stayed in Vancouver a few times and usually stay closer to the water and tourist area. This time we needed to be near the Pacific Central railway station and found this hotel to be in an ideal position. We had a lovely stay for just one night but what is this thing about check in at 4pm for some people. We arrived after a flight from Australia and looked bedraggled but the boy(trainee) behind the desk had no qualms about making us wait 2 hours for our room. This was annoying because other people arrived not long after us and were put straight into their room. Also we asked for an extra hour for checkout and he did not want to help, luckily one of the other attendants was nearby and was happy to allow an extra hour and even gave us a bottle of water each as she could tell we needed hydration. Once in our room we found it pleasant and comfortable. Love the balcony too. The restaurant attached called The Edge was a nice place to have a meal and very friendly service. If we need to stay in this area again we would be happy to choose the same place but maybe arrive a little later in the day.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites with balconies, our central location close to the city's attractions, shopping, restaurants and public transportation and your dining experience at our restaurant, The Edge Social Grille & Lounge. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. We will share your feedback with our team. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Bill Thompson General Manager
"Dissappointed!"
The location is perfect just walking arounf to the place that we want to go to.,the one that i'm disappointed of is no free breakfast for best western plus its supposed to have it.,i thought i got rip off or scammed cause it said on the website is free wifi and the bottom is said breakfast so assume its free,maybe you have to do something on the website so the guest not expecting it or atleast frontdesk say something about it.for the prize of the room it should be has a free breakfast.
Dear Guest, Thank you for choosing to stay with us. We are delighted to hear that you appreciated our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We regret to read that we did not meet all your expectations during your stay. We apologize if there was any misunderstanding. We offer different room rates and some of them have breakfast included in the package. Please contact us directly should you wish to stay with us again and we will definitely offer you the best deal possible. Thank you for taking the time to let us know about your experience. We appreciate your feedback. Please don't hesitate to contact us directly should you wish to discuss this further. Best regards, Bill Thompson General Manager
"Excellent choice"
We stayed at the Best Western Plus Chateau Granville and the experience was fantastic. Service personnel was courteous. The room was clean and extremely comfortable. There were enough convenient electrical outlets for all our devices. Secure parking was wonderful!!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our professional staff, comfortable suites and secure underground parking. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Great location, friendly professional staff."
We have stayed at the Best Western Chateau Granville in Vancouver many times. We have never been disappointed. They have very friendly staff, excellent rooms, and safe underground parking. Newly renovated rooms are bright and airy, and have brought the rooms up to date very nicely. Easy access to many things downtown Vancouver. And their staff are very helpful about things to do in and around Vancouver.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our newly renovated rooms, central location, friendly staff and convenient underground parking. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Thank you for your loyalty and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"poor value for money. internet didn't work. lobby staff uncaring."
poor value for money. internet did not work for 12 hrs straight. front office did not care in general, internet notwithstanding for general q&a or checkout. location not ideal. in general, poor value for money.
Dear Guest, We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your stay. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. Thank you for bringing these matters to our attention and please accept our sincere apologies for any inconvenience caused. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the cities' shopping, attractions and restaurants. Please don't hesitate to contact us directly should you wish to discuss this further. Best regards, Bill Thompson General Manager
"Friendly service!"
This is the second time we've stayed here for a weekend getaway this spring. The neighborhood is not the greatest, but it's a convenient location and there are other pluses: friendly service (Ali in consierge services was very helpful); restaurant on site; large, newly renovated suites at reasonable prices. Even though the hotel was full, it was quiet. I expect we will return.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location, friendly staff, comfortable and spacious suites and your dining experience at our restaurant, The Edge Social Grille & Lounge. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Friendly and helpful staff"
Nice upgrades to the hotel. Very clean and nice amenities. Staff was very friendly and helpful with taxis and general info. I would recommend staying here. Only negative for me was the beds were too hard.
Dear Michael, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and room amenities as well as our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Great location, has air conditioning"
Its fine if you are busy. I bought a laptop for my business from best buy. It arrived yesterday and the screen is messed up. I want to exchange it in Issaquah today but we are driving to Vancouver for the twenty one pilots concert and I dont want to take it with me so I was hoping to leave it at your house.
Dear Izzi, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"great place, as usual!"
It has been nice to find a hotel with consistently friendly, helpful and knowledgeable staff in "the big city" (we live in a small town) - we have stayed there several times over the years and are always happy.
Dear Colleen, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our professional and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for your loyalty and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Pre ship"
Stayed here for 2 nights. The room was nice, staff was friendly, and every thing went well. The only thing is that the homeless people are very noticeable. If you go out be careful. We arrived late on Saturday 11:58. No problems. But we did call ahead to let them know. They do have a restaurant here. The 2 meals we had were just fine. Would recommend this place for your stay over.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, friendly staff and your dining experience at our restaurant, The Edge Social Grille & Lounge. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Challenge you to find this quality for price"
I booked a room with 2 double beds, the beds were in a bedroom with Lg TV and we had a a large lounge area with another TV. There was a big bathroom with shower and we had a big balcony. The staff are super friendly and helpful. Our floor was newly renovated and the room was super clean. It's close to Yaletown and excellent restaurants. I would definitely stay here again.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites with balconies, convenient room amenities as well as our central location and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"B/W Chateau Granville"
The staff at this property go out of their way to ensure that all of your needs are met from the servers in the restaurant/lounge , the check-in folks, the Bellman to the GM . They are all very pleasant and helpful . I recommend this property to everyone . It was a Business trip for me and a medical trip for my spouse and we were well taken care of .
Dear Klaus, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our friendly and professional staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Excellent Customer Service"
Good location, EXCELLENT CUSTOMER SERVICE (Ashley at the front desk is a Rock Star!). The hotel is being renovated. The new rooms are well appointed and neat. But above everything, the customer service was exceptional.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and professional staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Perfect Stay."
I recently stayed for a night & found this hotel to be basic, clean & close to everything I needed. Parking for a daily fee$ but was nice to park on the property, rather than have to park far away. Just a short walk to the Many great restaurants and bars (Davie st) The employees were all really kind and truly helpful. Employees made check in/out quick and very easy. I will definitely stay here again next time we're in Vancouver
Dear Kyle, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our convenient parking as well as our central location close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Vancouver Getaway"
Hotel was in perfect location to enjoy ALL of Vancouver: walked everywhere in beautiful weather! Convenient parking, clean and warm/inviting staff made our stay perfect. The evening entertainment was unexpected & fun.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location, convenient parking and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Nice hotel great location"
Great room with a view. Comfortable bed and even a balcony. We had a bidet in the newly updated room. The toilet seat heated too! At first I was leery of using it but once convinced to try I was sold! Now I want one at home!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location, comfortable suites with balconies as well as our convenient room amenities. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Good Location"
Comfortable rooms with great views from the 14th floor, especially at night. It was within easy walking distance of a range of different activities and eating establishment.. check in was quick and easy, also check if they can offer any discount for activities in Vancouver.
Dear Lynda, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and our central location close to the city's attractions, shopping, restaurants and public transportation. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Wonderful hotel for families with kids!"
Rooms are newly renovated. Staff is friendly. I only had an incidence one day where the housekeeping didn't make the pull out bed and didn't replenish the soap and instead left out soapy crumb soap in the dish. At check out the manager took off parking fees for that so I was overall pleased minus that one day. Although the location is great it can get super rowdy at night as they have clubs and adult stores very close by. It didn't feel unsafe but the noise level was high at night. We did enjoy the beds and size of the room and the microwave and fridge was a plus.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated comfortable and spacious suites and our friendly staff. We apologize if there was any inconvenienced caused. We have kept our housekeeping department informed about your experience in your guest room. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Value for money hotel"
We had a good stay at this hotel. Its location is very convenient and is in the center of Vancouver downtown, at the corner of Granville St. There are many convenience stores and restaurants nearby. The rooms are very spacious. What we got had a separate living room area, with a writing table, couch, refrigerator and another TV. The beds were also comfortable. Hotel guests were given several breakfast sets to choose from and they were all adequate. The hotel staff were very helpful and friendly. It was Halloween when we arrived and hotel guests could participate in Halloween games and were given freshly baked cookies. We really liked our stay and would recommend it to others.
Dear Rosa, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 star rating. We are delighted to hear that you enjoyed your Halloween stay with us and you appreciated our central location, comfortable and spacious suites, friendly staff and your breakfast experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Good Location"
Stayed one night, on points, while renovations were underway. Our room was very clean and modern. Hotel is one block away from the Granville Street bars and nightlife. Staff were friendly and late-night ID was required to re-enter the hotel's lobby. Close to many of Vancouver's points of interest. Secure paid underground parking too.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, central location, friendly staff and convenient underground parking. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Reception desk"
Reception desk to close to elevator when checking out very congested at 11 am Waited 15 minutes for elevate ar check out time. Staff friendly so no problems. Busy area but we're able to get a taxi right away. Service good breakfast, service good. Need hand rail coming down from restaurant as it slopes., just about fell.
"Pak59"
The hotel was very nice with a restaurant on property which was very nice when tried and not wanting to walk in the cold or rain. Staff was excellent and very helpful in answering our questions. The hotel is in a central location. There are a-lot of homeless people on the street around the hotel but we didnt have any problems.
"Back @ the Chateau."
Have stayed several times @ Chateau Granville when we travel to downtown Vancouver. It has a good location downtown for shopping or for us to go to Concerts @ Roger's Arena .The rooms are very well laid out & the balcony views of Vancouver are awesome. Restaurant is exceptional. Staff are professional & helpful. I
Dear Ric, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites with balconies, our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation and your dining experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for your loyalty and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Great stay"
Very nice updated hotel. We got in late and I let them know ahead of time and they had everything waiting for us. Beautiful belcony was a great surprise. Would stay again. Thank you for this great experience.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites with balconies. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"very nice hotel"
This is a very nice Best Western Plus hotel. We stayed one night and it was a pleasure. We had a one bedroom suite that was great. The added touch of a microwave, coffeemaker, and fridge was very nice. The whole hotel was very clean. The elevator .. well... ok I guess. Reasonably quiet location.
Dear Guest, Thank you for your nice feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites and room amenities. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Vancouver"
Stayed in a suite with 2 kids. Could put them to bed and still stay up and relax without waking them. Rooms were clean. It was nice to have a fridge microwave and coffee maker when traveling with children, even nicer that these appliances were hidden away in cupboards and not taking up counter space.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites and amenities. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you and your family on your next visit to Vancouver. Best Regards, Bill Thompson General Manager
"Renovations are wonderful!"
We had a lovely suite that had recently been renovated. The walk-in shower was beautiful and functional. Décor was really good. View of downtown Vancouver was nice. Our dinner at your in-house restaurant was really tasty. Desk staff were friendly and helpful.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 star rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our renovated suites and amenities as well as your dining experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Needs serious updating"
This hotel was ridiculously expensive for the quality. Rooms were run down looking and theres no benefits of staying here compared to other hotels, no breakfast, you have to pay for parking... I wouldn't recommend this place and will not return .
Dear Guest, We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. Please be informed that the hotel is undergoing an extensive upgrading through spring of 2019. We are excited to share the changes when they are complete! Being located in the heart of downtown Vancouver we, like most hotels in the area, charge for parking. Our parking lot is one of the most competitively priced in downtown Vancouver. Our hotel also offers various packages which include breakfast. Please contact us directly should you wish to stay with us again and we will definitely offer you the best deal possible. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss. We appreciate you taking the time to write to us about your experience. Best Regards, Bill Thompson General Manager
"Always a good stay at the Chateau Granville"
Got stuck in Van and got a room at the last second at the Chateau Granville. As usual my stay was good. service was fast, rooms large and comfortable, staff friendly and helpful, and there is always something to see on Granville St. The only con is they are working on the hotel and the parking can get a little tight. I would recommend this hotel to everyone.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites, friendly staff and our central location close to the city's attractions, shopping, restaurants and public transportation. We apologize if there was any inconvenience caused with our parking at this time. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Perfect location for a night at the Orpheum Theatre"
Room was spacious, clean and comfortable. Staff was really helpful and frienely. Great location. Parking is extra at a cost of $16, but that isn't uncommon in Vancouver or unreasonable. Will definitely go back.
Dear Karen, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites, friendly staff and our central location close to the city's attractions, shopping, restaurants and entertainment. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Thanks for a great stay"
We booked this hotel because it was close to the Orpheum Theater. My daughter is in a wheeelchair so walking back and forth was easy. Our stay was great the staff were extremely friendly. The room had just been renovated with handicapped bathroom and super clean. The beds were very comfortable which made for a good sleep.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our newly remodeled comfortable and spacious suites, friendly staff and our central location close to the city's attractions, shopping, restaurants and entertainment. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Downtown delight"
My daughter and I spent four nights here and enjoyed it very much. We arrived after midnight coming on the train from the U.S. and the staff was very welcoming. The room was wonderful! I believe it had been newly remodeled. It consisted of a large living room separate from the bedroom, so it felt very home-like and gave us plenty of space. The location is within easy walking distance of Gastown, Chinatown, Granville Island, and lots of great shops and restaurants. We will definitely stay here on our next visit.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our newly remodeled comfortable and spacious suites, professional staff and our central location close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Comfortable and very quiet sleep!"
The room was very nice since being renovated - very quiet at night for sleeping which is hard to believe for being in the city. Breakfast at the restaurant downstairs was very good as well. Quick check-in and check-out. Thank you!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, friendly staff as well as your breakfast experience at our restaurant, The Edge Social Grille & Lounge. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver! Best Regards, Bill Thompson General Manager
"Staff-nice...room-disappointing"
I requested an early check-in, and completed the online express check in option. Not only did I NOT get an early check-in, but my room still wasn't even ready at 3:00 for normal check-in time. I didn't get into my room until after 4:30. I paid extra for A room with a bidet, but I did not know that meant I wouldn't get a bathtub, only a shower. The bidet didn't work, and neither did the shower. I asked someone to come in to fix it, they said it was fixed, but it was not. I tried three more times then gave up because it was clear they didnt have a clue how to fix it, they just kept pushing buttons on the remote that kept beeping incessantly. I didn't try the shower til morning because there were people in and out of my room a lot for the bidet trouble.... that's when I discovered that the shower head didn't work either!! The manager gave me 20% off my room cost, but honestly I would have much preferred to have been moved to a better room when I first got there. Having to deal with several different people for this issue throughout the evening and next morning really ruined my trip, I was only there for one night to treat myself special, and I spent it trying to get my amenities fixed. Not impressed at all.
Dear Guest, We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your stay. We apologize if there was any inconvenienced caused. We have kept our maintenance department informed about your experience in your guest room. Your business is very important to us and we value your feedback. By telling us what you liked or disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Please don't hesitate to contact us directly should you wish to discuss this further. Best regards, Bill Thompson General Manager
"Good if they include Parking and Breakfast."
It is better to stay some where else instead of here as no breakfast and parking is included in the price. But other than that Hotel is decent, Room cleaning is good. There are many other hotels close by where the parking and breakfast is free.
Dear Guest, We appreciate you taking the time to write to us. We are delighted to hear that you appreciated our comfortable rooms. We regret to see that we did not meet all your expectations during your stay. Please be assured that our prices are very reasonable when compared to the rest of downtown Vancouver. We also have different room rates and some of them have breakfast included in the package. Please contact us directly should you wish to stay with us again and we will definitely offer you the best deal possible. Please feel free to reach out to us should you wish to further discuss. Best Regards, Bill Thompson General Manager
"Rugby 7s stay"
Good stay and good times had by all. Friendly and helpful staff at the front desk. Spacious suite with separate bedroom and balcony. Nice place to socialize. Good location, near lots of restaurants and pubs.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious suites with balconies, our central location and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Bill Thompson General Manager
"Heart of Downtown"
Despite ongoing renovations , our stay was great. We had a newly renovated room, the bed was so comfy and we loved the bedding as well. New shower was very nice. The balcony is a decent size and you get an excellent view of the downtown area. Everything is so close, the Parq Casino is about a ten minute walk away, Yaletown and Robson are even closer. Nice clean, safe hotel
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our newly renovated suites with balconies offering panoramic views of the city as well as our central location in downtown Vancouver, close to the city's attractions, shopping, restaurants and public transportation. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver! Best Regards, Anastasios Theodoropoulos General Manager
"My go-to when staying in Vancouver "
My partner and I have stayed here a couple of times and have been really happy with our stays. The place is in a great location to walk anywhere or get public transport and offers really reasonable daily parking fees! Being on Granville Street it's got everything from great food at an affordable rate to entertainment and even shopping needs. They're also pet friendly which is why we chose them again for our last stay and the best prices I've been able to find! Plus the staff are very accommodating and helpful which is great if you're not too familiar with Vancouver, they can point you in the right direction!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location close to the city's attractions, shopping, restaurants and public transportation, our convenient underground parking as well as our helpful and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Anastasios Theodoropoulos General Manager
"Great Location!"
I would give this location 5 stars if it wasn't for the renovations going on. Once renos are completed I'm sure it will be fantastic. We choose this hotel for the location which is fairly quiet given it's on Granville.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location in downtown Vancouver, close to the city's attractions, shopping, restaurants and public transportation. The hotel is undergoing an extensive upgrading through spring of 2019. We are excited to share the changes when they are complete! Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver! Best Regards, Anastasios Theodoropoulos General Manager
"Another Great BW Plus"
Visited Vancouver for a couple nights and landed here since we are BW members. This place is under going renovations but not to the point of it being overwhelming. They have onsite underground parking (20. A night) and it's secure and safe. We stayed in a 2 bed suite that also had a very comfortable pullout bed. Room was clean and had balcony to take in the BIG city views. Great location to stroll to Gastown, Granville Island, the sea wall walk around False Creek and sits on edge of Yaletown which is a great area for dinning and shopping! We would love to visit Van BC more and would definitely stay here without hesitation.
"Excellent hotel"
We totally loved our stay at this Best Western, we stayed 4 nights. The location is great, their rooms are fantastic, modern and very clean. Front Desk receptionists are extremely professional. And we liked their restaurant too.
"excellent location"
we really like it , its an excellent hotel, with an excellent location, very rich food and very attentive staff. Thank you for making our stay a pleasant experience. I recommend asking for breakfast included, and if you have any excursion you can ask for it to take
"Recommend"
Great location. Room and bed was nice had recently been renovated. Room was quiet easy to relax. Close to some good restaurants at york town. Staff were friendly amd helpful. The edge restaurant in the lobby was great and very convenient after a big day.
"Great Accommodations!"
We really enjoyed our stay at this location. I picked the Best Western because "you know what you're getting" when you stay here. But we were pleastantly surprised with the layout of the suite..having the bedroom with 2 beds was very nice.
"Good location, quiet"
A quiet room despite being on main road and in entertainment district. The room was very clean and staff lovely. Good location close to Granville island and also shopping areas. Good price. Warning signs that renovations are taking place but they didn't worry me.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and central location close to the city's attractions, shopping, restaurants and public transportation. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Anastasios Theodoropoulos General Manager
"A Delightful Five-Day Stay"
On our recent stay in downtown Vancouver, we had booked into the BW Plus Chateau Granville and we are pleased that we made that choice. We had a most comfortable suite on the 12th floor of the hotel, a floor that had recently been renovated. It was spacious, well lighted by normal hotel standards, had two large screen TVs, two single but comfortable beds, which wouldn't have been our preference, but it was a small inconvenience. The suite was clean, the staff of the hotel was top-class and very helpful. Our stay was quite delightful and we would definitely consider this hotel the next time we visit Vancouver.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites and room amenities. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Anastasios Theodoropoulos General Manager
"Feb. 22 - March 1, 2019"
I had great experience - friendly and helpful staff the responded right away when I need something in my room ( extra blanket; new clock) great location - I was working in our downtown and North Vancouver office; My best is the Location; I have no Least
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Anastasios Theodoropoulos General Manager
"Good value hotel"
This is a very serviceable hotel. Comfortable and clean rooms, safe parking, and a good location on Granville Street on the edge of Yaletown. Vancouver's an expensive city, and this hotel is hard to beat for the price.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, convenient underground parking and central location. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver! Best Regards, Anastasios Theodoropoulos General Manager
"Excellent"
The 1bedroom suite was recently upgraded. Beautiful bathroom...new walk in shower. Very spacious front room .. comfortable. Bedroom with 2double beds....great selection of pillows. Tastefully decorated.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Anastasios Theodoropoulos General Manager
"Excellent Stay"
I would recommend this hotel, the customer service from staff was very welcoming and professional and the room was a great value for the price. I suggest purchasing the breakfast voucher, you get a good sized hot breakfast for much less than you would have paid for the same meal at the restaurant. The room was spacious, well appointed and clean.
Dear Guest, Thank you for your excellent feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites, our professional staff and your breakfast experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Anastasios Theodoropoulos General Manager
"Great value & small hotel courtesy"
Our second business trip and we'll be back. Nothing fancy but good rates compared to other downtown Vancouver hotels. Clean and comfortable. Nice Reno (still under way but noise wasn't a problem). Staff very friendly and eager to help. Good meeting rooms and food.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, our conference centre and helpful and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Anastasios Theodoropoulos General Manager
"Great three night stay for a family of five"
We have just finished a 3 night stay at this hotel after spending 10 nights in Whistler. The hotel is centrally located and the staff were so helpful with everything relating to our stay. The concierge help set up an extra bed in the room and the suite comfortably slept five. The added bonus was the breakfast which was included. Freshly cooked and was a feast fit for a king. What great value for money and excellent helpful staff. Thanks
Dear Amit, Thank you for your fantastic feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 star rating. We are delighted to hear that you and your family enjoyed your stay with us and you appreciated our comfortable and spacious suites, central location in downtown Vancouver and your breakfast experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Anastasios Theodoropoulos General Manager
"Decent, well-managed hotel with access to Yaletown and several entertainment venues within easy walking distance."
Typical Best Western property. Clean mid-range hotel in good repair, nothing fancy but location is ideal for many downtown venues and staff are professional and accommodating. Beds are good but our only complaint was that there was no extra bedding for cooler winter weather (easily rectified).
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location and friendly staff. We apologize if there was any inconvenienced caused. Your business is very important to us and we value your feedback. Thank you for taking the time to write to us about your experience and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Anastasios Theodoropoulos General Manager
"Best Western Plus Chateau Granville Stay"
I would definitely recommend this hotel if your set on staying in this specific area. Lots to amenities to access by foot. Yaletown was just minutes away. We took the skytrain from the airport to save money on a cab and the distance from the station we got off at was a short walk to the hotel. The hotel was kind enough to have a bottle of wine and glasses waiting for us in the room when we checked in as they knew we were celebrating our anniversary. The only criticism I would give is regarding housekeeping. We had left our room for the afternoon with the housekeeping sign on our door only to come back 5 hours later and the room wasn't cleaned. Housekeeping then knocked on our door at 4:30pm and said if we wanted the room cleaned we would have to leave because they were finishing up for the day. I would have also like if the lounge would have stayed open later then 9:30pm.
"Great accommodations for our weekend stay in Vancouver!"
We visited Vancouver on Feb 16 - Feb 18, 2019 to spend some time with our daughter. We were not disappointed by the accommodations at this hotel. The room was clean, and comfortable, had all the amenities and the staff were helpful and friendly. The hotel is situated in an excellent location and walking distance to to lots of restaurants, entertainment and shopping. Thank you again Chateau Granville for making our weekend trouble free and enjoyable. Cheers!
"Old Hotel but huge rooms and excellent location!"
Huge room, nice balcony, excellent location and very well priced! Large room that could sleep 4 if needed. What more could you ask for? Maybe not so many junkies but that's Vancouver for ya. I grew up out here and it's getting so much worse :(
"Wonderful trip"
Overall, great hotel...great staff and very attentive! Rooms were spacious and bed comfortable...just a little noisy as we were situated on the 4th floor because we had a pet and it was close to a bar type establishment but I believe if we were situated on a higher floor, it would have been just fine. Gym was great, restaurant was great, location was great! In the summer however, not sure I would stay as there is no pool or hot tub but other than that...wonderful place!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites, restaurant, convenient fitness centre as well as our central location. All our guest rooms are equipped with double paned windows to alleviate any noise from busy Granville Street. We regret to hear that you still experienced noise during your stay with us. We encourage you to request for a room in the back of the hotel which is the quiet side. We would be more than happy to accommodate your request on your next visit. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Anastasios Theodoropoulos General Manager
"Refresh is underway and will be nice."
The hotel is in good condition but somewhat dated. The staff was very friendly and helpful even when very busy. We switched rooms to one away from the elevator and it was quiet and very comfortable. One of the best sleeps in a hotel for a while!
Dear James, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites as well as our friendly and helpful staff. Please be informed that the hotel will be undergoing an extensive upgrading through spring of 2019. We are excited to share the changes when they are complete! Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Anastasios Theodoropoulos General Manager
"Very friendly, helpful staff"
We stayed 2 nights and attended the Bob Seger concert the evening of February 7. We arrived mid-afternoon and were upgraded to a king suite. The room was very clean and modern with all the amenities. We enjoyed our stay and when we were leaving on Saturday we were faced with a flat tire in the underground parking. We asked the front desk for assistance and were immediately met in the garage by their maintenance man who inflated our tire and directed us to a local Kal Tire where our tire was repaired and we were sent on our way. This hotel is highly recommended.
Dear Ron, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and room amenities as well as our helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Anastasios Theodoropoulos General Manager
"Vacation"
I really liked the fact the bed had its own room. Made you feel at home more. Very clean rooms. The front desk was very friendly and quick to answer any questions. The housekeeper was very friendly and good at her job The breakfast was very good and the waitress was right there with your coffee. Also free cookies and paper at front desk
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites, our friendly staff as well as your breakfast experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Anastasios Theodoropoulos General Manager
"Comfortable and Helpful"
I stayed for 3 nights for a conference. The suite was well appointed, though one tv didn't work correctly. I want fussed as there was a second. The hotel was very quiet, despite advertised construction. The hotel supplied our food for breakfast, which was minimal and lunch, which was amazing. I loved the location. My only gripe was the parking stalls are very narrow and hard to park a larger vehicle.
Dear Sarah, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, our central location in downtown Vancouver as well as our quality catering service. We apologize if there was any inconvenienced caused with our parking. We appreciate your feedback. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for staying with us and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Anastasios Theodoropoulos General Manager
"Limited breakfast"
Room was fine, gym was small but clean. Staff polite. A big bug bear was that I paid for included breakfast +$20 and I was not able to order off the menu, instead all I was allowed was meat eggs and toast. Not great for a vegetarian and very very expensive at $20...Surely included breakfast should be a better deal! Feel a bit ripped off all in all!
Dear Guest, We appreciate you taking the time to write to us. We are delighted to hear that you enjoyed our comfortable rooms, convenient fitness centre and friendly staff. We regret to read that we did not meet all your expectations during your stay. We offer variety of breakfast options for our guests with breakfast included and we must apologize if this was not communicated to you and for the inconvenienced caused. We have communicated this to the Restaurant Manager so we can set the training for the staff and in the right direction. We are truly sorry about the experience. We value your feedback as it can help us improve and deliver a superior experience for you and other guests in the future. Best regards, Anastasios Theodoropoulos General Manager
"Not Bad"
Hotel was decent but the strict rules about entering after 11pm were a significant put off. The room was alright but not as nice as comparable ones Ive stayed at for the rate. First best western Ive stayed at in years that charges for the bottles of water in the room. Overall Id recommend staying at the Uptown Best Western.
Dear Guest, Thank you for sharing your experience. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet all your expectations during your stay. We take the security and comfort of all our guests very seriously. Therefore, we do have an in house policy whereby only registered guests are permitted back into the guest room after 11pm. We apologize if there was any inconvenience caused with our policy and we encourage all guest names to be registered prior to 11pm. Thank you for taking the time to let us know about your experience. We appreciate your feedback. Please feel free to contact us if you would like to discuss further. Best Regards, Anastasios Theodoropoulos General Manager
"Amazing view"
Upon arrival they were quick to get us booked in and had even done a quick same day change to the booking! Great friendly staff and clean rooms! They always great you as you come in or leave and always look professional and smile! Family pleasure or for work it's the perfect spot!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Anastasios Theodoropoulos General Manager
"My go to place!"
I always stay here when I come to Vancouver for shows. The location is ideal but not only that: I find the price is great for what you get. The place is clean and has some really spacious rooms for a great price. The customer service is always so professional and efficient. I love the balcony in the suite!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites with balconies and our central location in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Anastasios Theodoropoulos General Manager
"clean and affordable"
I have stayed at this best western Plus Chateau Granville, a couple of times..their staff is so friendly, and there if you need assistance at all times. it is close to all amenities ...very clean and affordable and will be staying there again.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, central location and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for your loyalty and we look forward to welcoming you on your next stay! Best Regards, Andrew Brownrigg General Manager
"Best Western Chateau Granville"
Great place to stay. Central to shopping and entertainment district easy walk to IGA and reastaurants. Clean rooms great amenities real hair drier! friendly and helpfully staff! Highly recommend as a place to staybin Vancouver.
Dear Wendy, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and room amenities, our central location and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Andrew Brownrigg General Manager
"Breakfast missing"
I booked a Best Western Hotel, because in Best Western hotels, breakfast is included. That‘s what I thought. Unfortunately, breakfast wasn‘t included in my room rate. My expectation wasn‘t met, therefore.
Dear Arlare, We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. Our hotel offers various packages which include breakfast. Please contact us directly should you wish to stay with us again and we will definitely offer you the best deal possible. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to us should you wish to further discuss. Best Regards, Andrew Brownrigg General Manager
"Great stay"
Room was a good size and walking distance to everything downtown. It's right in the middle of the entertainment district and so many restaurants around this hotel. The rate for the night was quite good and hard to beat. Yeah
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious suites and central location in the heart of the downtown Vancouver entertainment district. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Review of Best Western Plus Chateau Granville, Vancouver, British Columbia"
The location is very convenient for anyone who has to go to St. Paul's Hospital, especially for people who come down from northern British Columbia on the Northern Health Connections bus. The bus stops close to the hotel.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Great location"
All good...no vending machine available....but corner store across street. Great local. A little noisy from street but also love balcony..,people watch. Few blocks from sky train. Will go back. Beds comfortable
Dear Diane, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites with balconies and our central location in downtown Vancouver. Please be informed that vending machines are located on floors 3,5,7,9,11 and 14. Please feel free to reach out to front desk on your next stay who will be more than happy to share more information. Thank you for taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. We hope you will visit our beautiful city again soon! Best Regards, Andrew Brownrigg General Manager
"Great location"
Doorman was excellent. Location was greatTook the city train to the hotel Nice roomsNo breakfast. No poolClose to downtown activities Taxis waiting outside door for our convenience Front desk personal a bit grumpy!!
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and central location close to the city's attractions, shopping, restaurants and public transportation. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. Guest satisfaction is of the utmost importance to us, thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. We will share your feedback with our team. We hope you will visit our beautiful city again soon! Best Regards, Andrew Brownrigg General Manager
"good location, nice hotel"
I stay at BW properties most times when I travel for business. On this occasion we booked with our accumulated points. Upon arrival we were met by pleasant well turned out staff. Our check in was relatively quick and we stayed on the 14th floor. The room was well appointed and had current ,clean and functioning amenities. The bed was comfortable with good linens. The view from the balcony was very nice. The location is very central in the downtown area. Close to restaurants and club. BC place, and Rogers Arena are only a 10 minute walk away. This is a nice place to stay
Dear Rob, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites and amenities, central location and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for your loyalty and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager
"AWESOME STAY"
Love the Staff as they were EXCELLENT and very helpful. The staff helped with directions in our going out for entertainment and assisted greatly in parking errors. My wife and I enjoyed my stay, highly recommend. GREAT JOB TO THE STAFF! !
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our helpful and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Excellent customer service!"
We were greeted with an upgrade to a suite! Very professional, consistent high quality customer service. Room was clean, with good amenities. (In room safe, Keurig coffee maker and supplies, fridge. Fabulous shower! Would recommend.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our professional staff, comfortable suites and room amenities. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Vancouver time"
The room at the chateau Granville was clean and the bed was very comfortable. The staff are always helpful. But the bar and lounge have been reduced in size from what was a great place to a waist of time. I'm sad to say this will be a major factor in me booking this hotel again.
"Great hotel"
Nice place to stay, very central and close to a lot things that we can do walking. I just decide to give 4 star because I think that will be nice to have a small breakfast, but, you find coffee machine, frigobar and microwave inside the roo.
"My choice for Downtown Vancouver"
I've stayed at the Chateau Granville quite a few times. I can book it with Airmiles so it is a really inexpensive way to get a hotel in Downtown Vancouver for a couple nights. I live on Vancouver Island, so I book this hotel when I go to Vancouver for a concert or hockey game. The location is perfect; you can walk to BC Place or Rogers Arena in 20 minutes. The hotel itself is nice, the rooms are clean, the staff are friendly and it has what you need for an overnight stay. The restaurant downstairs is good for breakfast, and you are downtown, so there is lots to do in the evenings. I don't know if they have any amenities as I've only stayed a max. of two nights, but it's great for that.
"Location location location"
Great property. The front desk and bell service/concierge-will never find better. Very accommodating and go out of their wY to recall your name and assist in any way they can. This hotel is one of my favourites. Close to heart of the city, clean, comfortable and accommodating.
"Great Getaway"
Great location for visiting the city. Close to everything, sights, entertainment, bus and skytrain. The hotel is clean, the rooms nicely decorated. The parking was good, safe, and very clean. The hotel staff very happy to give directions and answer questions. Breakfast was yummy. I really enjoyed the bed, good pillow selection, and room had a great view of the city.
"Good No Frills Downtown"
The hotel is well priced and well placed. In the heart of the entertainment district which can get a bit busy on weekends. The rooms are large and clean although basic. Bus transportation is out the front door and skytrain an easy walk.
"Good stay near YALETOWN"
we arrived on January 2nd at 2pm.....there were at least 10 people in front of us ,nonetheless, check in was quick, friendly and efficient....We were assigned a room on the 14th floor with a small balcony....The Room was extremely CLEAN and everything in the room was in working order...The room had a microwave, Keurig Coffee maker and a small refrigerator ...The bed was comfortable ...The bathroom had a rain shower and a European type toilet....No Complaints....just make sure you pick a room away from the elevators and vending machines....we did , at that end of the hallway , it was extremely Quite!!! By the way, we also had appetizers at the hotel Restaurant....The Hot Wings were spicy and delicious with some local Pale Ale from SURRY...
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our efficient check in process and our comfortable and spacious suites and amenities. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for your praise in regard to our food quality, we are pleased that you enjoyed the dishes that you had. We will inform our chef and the team of your kind words. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Good stay"
The check-in process is very easy and quick. The room is clean and spacious. The staffs are very friendly and helpful. Overall, we have very good experience during our stay. We certainly will come back.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our efficient check in process, our comfortable and spacious suites and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Convenient location, spacious room"
The location is perfect. We stayed during Christmas time. It was a short drive to Stanley Park for the Christmas lights. Our king suite is very nice. Bathroom is small but neat. Finding the garage was a bit tricky at night.
Dear Tianyi, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites and our central location. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Brothers Christmas"
The hotel staff were very nice and accomodating. The room was very nice and quite comfortable for all 3 of us. Location is right downtown so that was a bonus as well. I would definitely stay there again should the need arise.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites, our downtown location and friendly staff. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Nice but pricey"
It was just an average hotel for the price. If you pay for breakfast package keep in mind breakfast is not so good. Its limited option and even quantity not enough to serve single person.Room is lable as suit but dont expect kitchen sink.Room service is good though.
"First time in Vancouver "
We stayed here prior to our visit with family for Christmas in Maple Ridge. The hotel is conveniently located to shops and restaurants. Very close to nightlife. We were in room 1402 and had a good view although the sound from the street travelled upwards. It was not a quiet room. Bring your own water as they charge $3.50 per bottle in the room. There was a microwave and fridge in the room. There is a restaurant onsite. We ate breakfast there and I ordered a veggie omelet and was given one with ham and veggies. They made up for that. breakfast runs at $15.00 per person. Coffee and service was great! After 11:00 p.m. you need ID to get back in the hotel. Kind of made me nervous of the area. We didn't stay out late so we didn't experience the area after 11:00 p.m. Hotel staff were friendly and approachable! All in all a positive experience!
"Always nice to stay here"
Have been in this hotel 2 times when picking up my family from the airport and always been a nice experience. Everything's perfect. We live in small mountainous town, so spending a night in downtown is cool for the kids and visitors. Good restaurants around, a park, groceries and liquor stores.
"Long family stay"
We stayed at this property for 3 weeks due to our family gathering. The staff was friendly and verg helpful. The location of the hotel is very ideal. Short walk to yaletown and to downtown center. Easy access to many cafes and restaurant. Transportation is very convenient as well.
"Shopping in city"
Had wonderful stay at this hotel as usual. Came with family to shop and see some movies and out for dinner. Was being admitted to St Pauls hospital after our stay. Hospital is a block from hotel and shopping and great restaurants all within walking distance or if raining a short taxi ride. Always try to stay here never had any problems. Love the 2 rooms with tv in both. Great hotel and family friendly!
"A short stay in Vancouver"
The hotel is both well placed and not well placed. It is downtown, close to subway station, and restaurants and shopping areas.. name it, it is at walking distance. That means it is also noisy until late in the night. I would hear at least one ambulance per night (there is a hospital close by) and some people yelling/partying until 4 am but it is not too loud. it is just there.I had a first room upon arrival then I was heading to Vancouver Island and stayed there for 1 night and I had another room for the rest of my stay in Vancouver. I had an upgrade when I came back which was a pleasant surprise if the bathtub was draining properly and the shower would work... The water was flowing from the shower and from the faucet. The water from the shower was fluctuating a bit while cold water was pouring out of the faucet and accumulating in the bathtub. I was too tired to complain so I showered and went to sleep. I mentioned the issue to the staff the next morning and by the time I got back it was fixed and functional.That was great and very efficient.No complain here.
"GREAT STAY"
Customer service was top notch as per usual. I usually stay at this location for the great service and the location. My wife and I like the drinks at the bar and the restaurant makes a great breakfast.
"A great economical place to stay with awesome Staff"
I have stayed at quite a few hotels in Vancouver, and I must say this is one of the better ones. The staff here are very nice, and do everything they can to help make you have a great stay. They have cookies at the front desk upon check in time, and filtered water. They even provide you with umbrellas to borrow on a rainy day. And will store your luggage if you need it stored for a short time. My room was up on the 14th floor (room 1414) comfy King size bed, very large balcony with great partial view. A TV, free internet, Microwave, bar size fridge, and coffee maker. The room is very nicely laid out and is fairly big. A little chocolate bar is on the bed, along with the tv controller . The windows are very sound proof, even in a very busy Vancouver City. I had a great sleep !!! Its difficult to put into words, but the whole feel of the hotel was nice. Very professional staff, and even though the hotel is a little older, everything is spotless. I would highly recommend this hotel !!! And will stay here again.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our friendly staff, our comfortable and spacious suites and our hotel services. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Please be informed that the hotel will be undergoing an extensive upgrading through spring of 2019. We are excited to share the changes when they are complete! Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Excellent service and very friendly staff"
This is not a very new hotel, howver an excellent service and very friendly staff results in a very good rating. We really enjoyed our stay overhere and at our next trip to Vancouver we will stay in this hotel again!
Dear Nico, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Please be informed that the hotel will be undergoing an extensive upgrading through spring of 2019. We are excited to share the changes when they are complete! Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Great Location & Super Clean"
The staff are great..room is well appointed and feels comfy...beds are super comfy....staff is very welcoming...this property has a great location. They make a great first impression by how clean the alleyway and parkade is. The suites are a wonderful welcoming size and the hotel is very quiet...got a great sleep....will definately come back!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location and our comfortable and spacious suites. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Excellent Staff"
I have been a loyal customer for several years now, I have seen many changes and upgrades. All to improve my experience and enhance my stay. The latest upgrade was the Tiki Bar it's fun and Melvin is one of the best bartenders in the industry. My last stay at the hotel on Nov 21st was great as usual. I was greeted by the front dest staff Allanah and Ashley. They engaged in interesting conversation and recommended a few fun places to explore the culinary experience that is Vancouver.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our professional and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will certainly pass your great comments to our wonderful team. We appreciate you taking the time to write to us about your experience. Thank you for your loyalty and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Great Location, VERY attentive Staff"
I have stayed at this location many times, it is centrally located and very well managed. I find it disappointing that they need to lock the doors at midnight, and you have to buzz in, but that is more a societal 'complaint' than anything to do with this property. I would and will stay here again. Truly can't beat it for the location and quite reasonably priced. Did not try the Edge Restaurant/Lounge on THIS trip, next time
Dear Russel, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location in the heart of the city. We take the security and comfort of all our guests very seriously. Therefore, we do have an in house policy whereby only registered guests are permitted back into the guest room after 11pm. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Excellent service"
We stayed at the Chateau in October, from the beginning to end the service was excellent. The facilities are up to date, super comfy bed. We appreciated the helpful service of everyone, it was awesome to be treated awesome.
Dear Iris, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"AWESOME"
It was an amazing stay there. Like how I went back to cleaned room. Excellent staff. Made it easy to get things like umbrella, giving me good information on where to find a nice place to eat. The restaurant was also great. I would definately like to stay there again and would recommend to other people.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Perfect stay"
We should up without a reservation and they had a nice suite available for my family of 5.With a nice friendly staff and helped us to find a seafood restaurant that they recommend we try just a short 5min walk from the hotel.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Good location and value"
We were here for a conference and this hotel is a nice 15 min walk to the convention centre, the room is spacious and service is good. Wifi is complementary, and breakfast selection is decent at the hotel restaurant.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our convenient location, our spacious suites and your breakfast experience at our restaurant, The Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your stay and please let us know if there is anything we can do to make your next visit even more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Nice stay overall"
Location is great in the center of downtown. Hotel staff are very nice and knowledgeable. It was a nice suite where 3 adults and 2 children could sleep comfortable with enough space. The only thing is that we didn't know the breakfast is a set menu every morning--we ate the same thing for 3 morning. Maybe the breakfast information should be posted on 3rd party agency such as Expedia.com.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites and our central location in downtown Vancouver. We apologize if there was any inconvenienced caused with regards to breakfast. We offer the option to substitute items on our set menu, which should be communicated to you. Thank you again for your feedback, we have kept our restaurant team informed about your experience. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Good value in downtown Vancouver"
Spacious junior suites with balcony, outdated decor, plenty of parking space, convenient location (in somewhat shady neighborhood), close to many nightspots, friendly staff, reasonable room rates, good security.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious suites, convenient parking, central location and our friendly staff. Please be informed that the hotel will be going through a refurbishment towards the end of the year. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Great location in downtown YVR"
Close to Yaletown Station on the train line from the airport, we found this hotel convenient for walking to Granville Island, the entertainment district of Granville Street, and the stadiums for a concert and a football game. Lots of restaurants nearby as well. Thanks to staff for the loan of an umbrella on one very rainy day.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location close to the city's attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Excellent Service"
Had a wonderful stay here. Rooms were clean and well appointed with plenty of space to stretch out. Kind and courteous staff that care about your overall comfort and peace of mind. Would certainly stay here again!
"Wonderful Stay!"
I stayed for one night with a coworker for a nearby business conference, and we thoroughly enjoyed this hotel. The room was enormous, allowing us to each have our own space when needed but also to sit down together to enjoy a movie on TV later in the evening. I wanted a proper wine glass for my wine that I'd bought, and they were super fast when I called down to have a pair brought up. Every staff member I encountered was extremely friendly and the on-site restaurant was AMAZING.
Dear Tina, Thank you for your amazing feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites, our friendly staff and your dining experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Wonderful!"
We traveled with a pet and were pleased that the extra pet fees here were reasonable and that the room condition in our pet-friendly room was just as nice as a regular room. I was in another downtown Vancouver hotel just blocks away .... their pet fee was $40/night and shockingly ... the condition of the room was completely old and destroyed . a one star at best at a 4 star hotel . We switched and were welcomed here at this Best Western with the best of service and quality .
Dear Guest, Thank you for your fantastic feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Great hotel"
We loved the hotel. Nice building, very comfortable room, perfect location and friendly staff. Definitely staying again, without any doubts. Although we were staying at the fourth floor, no noise heard at night.
Dear Maria, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, central location and our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Just ok"
The room was fairly clean but looking kinda tired. Beds were just doubles and quite uncomfortable. We booked this for location as we were attending a concert at the Vogue. It was a short 2 block walk. It was ok for the one night but I would probably find somewhere else next time. Breakfast at the Edge restaurant on site was totally terrible. Cold food, runny eggs and dishwater coffee.
Dear Nicole, We appreciate you taking the time to write to us. We regret to see that we did not meet your expectations during your stay with us. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please be informed that the hotel will be going through a refurbishment towards the end of the year. Thank you for taking the time to tell us about your experience and please feel free to reach out to me should you wish to further discuss. Best Regards, Andrew Brownrigg General Manager
"Exciting"
1402 The fire drill 15 minutes after we arrived was especially exciting. Other than that, it was a pleasant stay and the staff were friendly and helpful. We were on the 14th floor and I was about to enter the shower when the fire alarm went off. Fortunately, it was a false alarm.
Dear Margo, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our friendly and helpful staff. We apologize if there was any inconvenienced caused with the fire alarm. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Central and good pricing"
Easy access from the airport via the Skytrain. Within walking distance to all sorts of shops, Galleries, parks and the ocean. Lots of buses to get to various parts of the city and nearby centres. Good restaurant attached. Great cookies in the afternoon daily! Yum!!!
"great location"
Some fixture problems in the bathtub, but overall clean and well staffed. Staff was very helpful. Great central location downtown, although night life mostly bars and dining, ostly geared towards the younger generation.
"Fantastic Hotel!"
I would highly recommend this hotel if you are looking to stay in the Vancouver downtown. The staff were very friendly and helpful, and the rooms were beautiful. My room was well appointed, extremely comfortable and it was so nice having a balcony to step out onto. I would absolutely stay here again!
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites with balconies and our central location in the heart of downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Excellent place to stay in downtown Vancouver "
We stayed at here in July and had an excellent visit. Short driving distance to everything. Great rooms, strongly recommend. Starbucks is close by for coffee. Staff were very helpful. Only concern was the number of homeless in downtown Vancouver meant I needed to accompany my mom when she went for morning coffee for safety.
Dear Guest, Thank you for your excellent feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and our convenient location. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Great people-great location"
Loved it! The people! the cleanliness and spacious rooms. Highly recommend this hotel. Not too often do you find people who work in hotels that genuinely like their jobs and it truly shows. Also had a fantastic breakfast here!
Dear Cindy, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites as well as your breakfast experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Room"
Our stay here wasn't pleasant. Water was shut off all night, the room smelt very very badly, pee I'm sure of it. Front desk ignored us when we asked for another blanket. I wasn't pleased at all and the beds weren't big enough. By the time we arrived in the city it was late and we had no energy to ask for another room we were only for one night so we stuck it out and left first thing in the morning. We won't be coming back to this hotel.
Dear Guest, We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your stay with us. It is certainly not the level of service we pride ourselves on. We are truly sorry for any inconvenience this may have caused you. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss. Best Regards, Andrew Brownrigg General Manager
"Medical stay"
Clean,close to all amenities, friendly staff and attached is a good restaurant. The hospital appointments were in close proximity. Cleaning staff were very helpful. Front desk answered and assisted us immediately.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious suites, our ideal location in the heart of Vancouver and your dining experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will certainly pass on your great feedback to our team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best regards, Andrew Brownrigg General Manager
"Excellent spot in the heart of the City"
This is an excellent choice for a longer term stay. My suite had a seperate bedroom and living room. Staff is friendly and accomodating. The restaurant and lounge downstairs is convenient.This is also a unionized hotel which is the only hotel I will stay in!
Dear Guest, Thank you for your excellent feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites ideal for a long term stay. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will certainly pass on your feedback to our team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Very handy to downtown"
This hotel is right on Granville, so close to everything & helpful staff finding sites you want to see.On and Off bus is right at your door, but walking around is the best way to see certain areas.Had excellent, reasonable food in a very clean restaurant.
Dear Linda, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will certainly pass on your comments to our team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Andrew Brownrigg General Manager
"Nice Hotel in good location"
Our Room on the 5th floor was very spacious with a separate lounge/study area, great to have when you have a lot of bags. The room was well appointed and clean. The staff were very helpful and friendly. We ate in the hotel on several occasions as the weather was bad and although the Menu was simple the food was always well presented, tasty and well priced. Some noise occasionally from the high rise Apartments around the hotel, but this was acceptable.
Dear Steve, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites as well as our helpful and friendly staff. Thank you for your positive feedback in regard to the restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Great Hotel - Well located"
Stayed at Chateau Granville BW for a couple of nights. Front desk staff was very courteous and friendly. Room was a bit small (one king bed) but clean, comfortalbe and had a nice balcony. Fitness centre is fine and well equipped. I didn't try the restaurant so can't comment on it. Overall a great stay - nothing out of the ordinary, just fine overall. The hotel is about a 20 min walk to gas town and about 25 min to Granville Island.
Dear Jean, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites with balconies, friendly staff, well equipped fitness centre and our central location in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"BW Chateau Granville in Vancouver"
Our room was clean and comfortable. The staff was friendly and helpful. The cruise terminal was about seven blocks, which was a nice walk. We did not do it on the day we transported suitcases, however. Some of our tours dropped us off at other places and we walked back to the hotel - all a little bit of a walk. LandSea Tours picks up at this hotel, which was great for us. Their tours were wonderful. The attached restaurant was convenient for breakfast.
Dear Judy, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, friendly staff and our convenient location in the heart of Vancouver. We are glad to hear that you enjoyed the breakfast options at our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager
"Good location"
Nice rooms clean and comfortable, centrally located we were able to walk to many different areas to explore like Granville Island, Gastown etc, housekeeping kept our rooms very tidy, a little noisy at night time but that is due to it being downtown overall we enjoyed our stay
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and our central location in downtown Vancouver. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Please feel free to contact us for your next stay in Vancouver and we would be more than happy to allocate your guest room in the back of the hotel, which is the quiet side. Thank you for your feedback. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Comfortable Stay"
The hotel is well maintained, very clean and well located. The cookies served at the front desk in the afternoon are a nice touch. The only issue we had was we did not receive a requested wake up call. I will definitely stay here on my next trip to Vancouver.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and central location. We apologize that you did not receive a requested wake up call. We will ensure our front office manager is made aware of your experience. Your business is very important to us and we value your feedback. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager
"8 day stay"
6 of my work colleagues stayed at the BW Chateau Granville for 8 days. We were on the 8th floor in a 2 room suite, with two double beds each. The decor is dated but the rooms were clean and serviced daily. The living room and bedroom were spacious and both rooms had a tv. One downside is the shower over the bath, as I'm not a fan of shower curtains. There is free wifi and a room safe. Parking is onsite but under the building and cost $20 extra per night. The Edge restaurant has a good menu and we ate breakfast there each day - average cost $13.50 each. The reception staff are friendly and helpful and the bell man is knowledgeable about tourist things to do. I would definitely recommend this accommodation but point out it is very close to the night club area, so does get busy at night.
"Great night"
R1 evening was a great experience at this hotel. It was my husband's birthday and I left a complimentary bottle of wine and a dessert parfait in the room which was an upgraded room. The staff were friendly and I appreciated the renovated suite
"First time in Vancouer"
Friendly staff, excellent location, easy walking conditions to many sights. Take the Hop on/ Hop off bus to get an overall feel of the city, it stops right in front of the hotel. The restaurant serves basis, but good, food
Dear Fenzaj, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our friendly staff, central location and your dining experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Good location"
Wasn't sure about this Best Western. we booked at the last minute no time to research it or other places. We found this a good place to stay. Yes, we over looked the adult film store, not a big deal. We never even walked that way. And yes, there are homeless people, like any other large city. we did not find them aggressive or a problem at all. The staff will check your id if you come in late, good for them. The room was fine, there is a microwave and fridge, and coffee maker. The beds were really good. It is an older building, so sometimes you have to reconnect with wifi. we were in walking distance of Granville Island. We walked up the street to catch a bus to Stanley park. Easy to walk to Yale town to grab supper, or even a nice walk along the sea wall. There is an attached restaurant that we never used, as we wanted to try some of the great restaurants in the area.
Dear April, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location close to the city's attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Always a pleasure to stay in this hotel."
This hotel is conveniently located near enough to downtown Vancouver, but just far enough to not have the heavy price of a downtown hotel. The staff are exceptionally friendly and professional, and very knowledgeable of services, attractions, etc in Vancouver. We stay often, and their third floor suites are very convenient. Easy walking distance to the eating l places on Davie Street, or in Yale Town. And their in house restaurant is always a good bet.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, friendly staff, convenient location and your dining experience at our restaurant, The Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your stay and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"GREAT POST CRUISE STAY"
Checked in after early morning disembarking from cruise ship. Room was not ready, but everyone could not be nicer and more helpful. Front desk arranged tickets for Hop On/Hop Off bus (stop was directly outside restaurant) to see Vancouver. They promised to call when room was ready, which they did. Bellman was also very helpful in storing bags and giving suggestions. Room was large and comfortable. Restaurant was convenient food was good. Had to leave early next morning for train to Seattle. Only wish we could have stayed longer. Fully recommend this hotel!
Dear Donald, Thank you for your excellent feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious and comfortable suites, helpful staff and your dining experience at our restaurant, the Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager
"Easy transportation and sightseeing"
Friendly and prompt welcome. Great room and internet. Knowledgeable staff. Hotel near historic sights and easy access to local transportation. You can walk to sights and or great restaurants. Take Canada line to hotel from airport.
Dear Judy, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable rooms, friendly staff and our central location in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Good location"
My wife and I recently spent three nights at the Best Western Chateau Granville in Vancouver, BC prior to departing for an Alaskan cruise. Granville Street is the center of Vancouver's entertainment district. The hotel is steps from theaters, bars, kebab shops, and fast food restaurants. From our brief meandering around the hotel, the seems to be a very vibrant, urban neighborhood - gritty in some parts, high-end in others. Be forewarned: there is a noticeable street population in the area. TIP: if you're coming from the airport, you can take the Skytrain to the Yaletown stop and then walk about seven blocks (a little uphill) to the hotel. Rooms in Vancouver are generally pricey. We booked It on Travelocity and paid roughly $346US per night with tax. The hotel is clean and well-kept, but is in need of updating. The lobby is somewhat small with some limited seating. The staff is friendly. Drew was especially helpful in helping our group with local suggestions as well as scheduling some tours. Amenities include a fitness center (no pool), restaurant and a (tiki) bar. Free WiFi is available in the room. TIP: a variety of restaurants are within walking distance. There's a Tim Horton's a block away and a full-service IGA food store offering pre-made menu offerings a few blocks over on Burrard Street. Our room was average-sized, but seemed smaller due to the amount of furniture crammed into it: Queen bed, dresser, desk, chair, stand with fridge, microwave & Keurig coffee machine. A balcony ran the length of the room, but was devoid of any furniture. We had a direct view of the high-rise residence next door. TIP: Eyeball the glasses in the room before you pour yourself a drink. The bed was comfortable and we had no complaints about the pillows. The A/C worked well, but was very noisy. A pleasant surprise was the USB port that was integrated in the bedside lamp. There was a generously sized closet with a safe and iron and ironing board. No robes, though. The bathroom was fairly large. It was clean and contained the usual amenities, including a hairdryer, Shower pressure was fine. All in all, a good choice.
Dear Paul, We appreciate you taking the time to write to us. We are happy to hear that you enjoyed your stay with us and you appreciated our central location close to the city's attractions, shopping, restaurants and public transportation. We are delighted to read that you appreciated our comfortable suites and room amenities as well as our helpful and friendly staff. We will pass on your great comments to Drew. We regret to see that we did not meet all your expectations during your stay. Please be informed that the hotel will be going through a refurbishment towards the end of the year. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"visit to Van Couver after a cruise through Alaska"
Great location, wonderful rooms, clean, excellent service from staff. Centrally located in downtown Vancouver. We had a wonderful time. Would always recommend this hotel to all friends and relatives. Wonderful!
Dear Jose, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable rooms, friendly staff and our central location in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Great Small Boutique Downtown Hotal"
Very Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique HotelVery Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique HotelVery Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique HotelVery Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique HotelVery Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique HotelVery Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique Hotel, Very Nice Boutique Hotel HOWEVER HOTEL ROOMS NEED MORE LIGHTING MORE ELECTRICAL OUTLETS FOR ELECTRONICS AND MORE TOWELS IN BATH AND BATHROOM NEED MORE HOOKS FOR HANGING CLOTHES AND WET TOWELS TO RE USE !!!!!!!!!!
"Nice but noisy"
Nice hotel, rooms clean and good size. Good position, walking distance to Granville island,near to cycle route but noisy. Walking distance to good food places in Yale town. No pool available. Breakfast was good.
"Visiting Vancouver"
Spacious rooms, comfortable bed, pleasant staff. Hallway decor a little tired looking. Upon arriving we could not find any temporary check in parking. As it turned out, after we found a spot on the street a block away, there was a truck parked across the only two spots available for check in. After checking in parking was not an issue since we returned the rental car and walked everywhere.
"Ideal for a short business trip"
Typical city centre hotel with great service. Dated decor (which I'm informed will be renovated this fall) but clean and comfy room. In room AC, TV, Fridge, Coffee and Safe all worked great and were adequate for my needs.Didn't make use of the gym, restaurant or conferencing facilities. Recommended for a short business trip.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our great service and your room amenities. Please be informed that the hotel will be going through a refurbishment towards the end of the year. Please let us know if there is anything we can further do to make your next stay a memorable one. Thank you for choosing our hotel and we look forward to welcoming you on your next business trip to Vancouver. Best Regards, Andrew Brownrigg General Manager
"Helpful staff, well managed but aging interior"
A well managed establishment in a slightly shadier part of Vancouver. Good location. Staff were helpful and things were always quite clean. Some of the stuff in our room was a bit old like the bathroom towel hangers and wallpaper areas showed signs of heavy wear.Requested housekeeping come in the afternoons via the provided slips but still had housekeeping interrupting early in the morning. Not a huge deal.Requested a toothbrush as I did not have mine, the provided one was of extremely low quality! Went to a store to buy my own. I think if you're going to have toothbrushes on request - have them be decent quality!Used the restaurant, overall everyone enjoyed their food and wasn't too expensive.
Dear Stanley, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location, helpful staff and the dining experience at our restaurant, The Edge Social Grille & Lounge. We regret to see that we did not meet all your expectations during your stay. Please be informed that the hotel will be going through a refurbishment towards the end of the year. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"A vacation to remember"
My husband and I went to Vancouver on vacation and planned to stay at the Best Western Chateau Grenville for 7 nights. Unfortunately our staying was cut short by an emergency that required for my husband to be hospitalized. Every member of the staff went out of their way to be supportive and helpful, especially the management: Bruce Sargent and the ones who worked the successive shifts. I really appreciate the help and kindness they showed us in time of need.
"Time off in Chateau Granville"
It was my first visit to Vancouver, my overall great experience of city was enhanced by a perfect service I received at Chateau Granville Hotel. Even though I never requested anything about my room location but I was given a nice suite on the last floor with an amazing view of the city which is much appreciated. Very nice and clean room that was cleaned (refreshed) daily, good food at the restaurant and an excellent attitude of the front desk staff at check in/check out.Would be happy to come back
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 star rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites offering panoramic views of the city, our friendly staff and the dining experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Pleasant stay"
Good location and pretty much what's expected from a Best Western property ... except for a few differences ... In past stays at a BW, breakfast was always included in the price. Not so here. Also, this property was considerably more expensive than any of our stays in the past. I wonder whether it has to do with the high cost of everything in Canada.
Dear John, We appreciate you taking the time to write to us. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location. We regret to read that we did not meet all your expectations during your stay. We have different room rates and some of them have breakfast included in the package. Please contact us directly should you wish to stay with us again and we will definitely offer you the best deal possible. Your business is very important to us and we value your feedback. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Great Location and Comfortable Stay"
This hotel is in a great location in the downtown Vancouver core within walking distance to pretty much every attraction and transit to those that are not within walking distance. The hotel is clean but the rooms are dated. The hotel staff were friendly and helpful. I had a great stay.
Dear Aaron, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location in downtown Vancouver and our friendly and helpful staff. Please be informed that the hotel will be going through a refurbishment towards the end of the year. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Enjoyed our stay."
The hotel is beautiful. The room was spacious and the bed comfortable. It included a refrigerator and microwave. Odd that the ice was only available on certain floors and you had to use the elevator to get it. The door to the stairs apparently locks behind you. We ate at the restaurant next door, "The Edge" and it was quite good! Checking in and out was fast as we paid in advance, and the concierge had a taxi at the hotel within 2 minutes to pick us up. My only issue was that there was some hair in the shower (not mine) on the wall and the grout looked kinda grungy. Otherwise we had no issues.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites, room amenities and your dining experience at our restaurant, The Edge Social Grille & Lounge. Thank you for letting us know about the issues you experienced in your guestroom. We will keep our housekeeping team informed. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Had a pleasant stay."
The room itself is pretty average. It's a relatively old building but its kept well. Location is very good - entertainment/theater district. Its 3 blocks from Robson St (shopping district). Location is tops! We walked from the hotel to Gastown to Canada place and the shopping district. Taxi from YVR is about $30. Car rentals are a block away in case you want to rent one to go out of the city. Parking is additional. WiFi is pretty good (my teenagers were happy with the speed). Restaurant (Edge) was pretty good as well. Staff are helpful and efficient. Cleaning staff (Nisha) prepared our room very well. Thank you for a pleasant stay!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location close to the city's attractions, shopping, restaurants and public transportation. We are glad to read that you also enjoyed menu options at our restaurant, The Edge Social Grille & Lounge. We would also like to thank you for complimenting our team, cleanliness and our rooms. We will certainly pass on your great comments to Nisha. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Andrew Brownrigg General Manager
"Nice Hotel"
We stayed here for three days in August. This hotel is central and convenient to see Gas town, downtown and Granville island. The rooms are clean, the bed was comfortable. It is located in a transitioning area so you will hear noise from the street (especially at night) but given the location that is to be expected. I would stay here again on a return trip to Vancouver.
Dear Barbara, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable suites and convenient location. Being located in the heart of the downtown Vancouver's entertainment district, there is a certain level of activity mainly on weekends. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best Regards, Andrew Brownrigg General Manager
"Lovely hotel not new but very good value"
The staff came out to greet us on arrival. Our luggage was carried inside. Our room was right next to the elevator on the second floor but the suite so large and well laid out we never heard it. (The elevator is older and moves with significant noise.) The rooms were very clean and as ours was a corner location with windows on two sides lots of light and a large balcony added to the spaciousness. The bedroom is separated from the living room, work desk, and kitchenette space. The concierge was excellent and knows the city well. He assisted us with a multitude of situations from dining reservations to misplaced passports. Public transportation is nearby. The city view is great. Streets in the area are very walkable even at night. The front door is locked at midnight but desk offers round the clock service. A restaurant is just across the lobby and we enjoyed pleasant breakfasts and a lunch there.
"Good Hotel for short stay"
We stayed at the Chateau Granville for 3 nights. The room was excellent, large space with bedroom, lounge and ensuite bathroom. Well appointed with comfortable bed and clean and tidy.Staff were helpful. We did not eat at the hotel so can't comment on the food or restaurant. The only issue we would have and this is not the problem of the hotel is that it is in an area of Granville Street which has a number of homeless people. In fact Vancouver has a big problem of homeless. Our experience was that there is no problem with them, they don't seem to beg or cause visitors problems but when we were there, the street was quite dirty with papers and cigarette butts everywhere. Don't let this put you off the hotel but be aware that this is what you will see.
"Vancouver"
good clean hotel. location is handy to lots of things but not located on the best part of Granville Avenue. we had a suite for two adults and three kids, ages 8, 10 and 15. Nice touch to have outdoor balcony and windows that open.
"Excellent location- good restaurant in it"
made use of the gym- good view of the street- especially when it was raining. The restaurant in here has great food ( esp the salads). The breakfasts were really good too! Staff were very friendly and fast service.
"Comfortable and relaxing"
Stayed 1 night, check in was quick! Desk staff friendly and informative.Room was clean, comfortable and fresh!View of the city was great.Quiet through the nightBeds were comfortable. Breakfast in the restaurant was so good!
"In the middle of downtown Vancouver"
This hotel was clean, had free parking (thank you so much for extending our parking on our last day!!), and a great in-house restaurant. It is in the middle of downtown Vancouver, and easy to access. The staff were really lovely, but the lifts were a bit slow.
"Great location, nice hotel"
Enjoyed the location with clean well appointed rooms. The staff were friendly and it was nice to use the parking until 3pm on day of check out. I would recommend the hotel to friends. Having a large balcony off the was also nice.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites, our central location and convenient parking. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager
"Really Nice surprise..."
Was fairly impressed with our stay here. Location is prime - right downtown. Yes the interior of the building is dated but the customer service was top notch, rooms were clean and room service was fast. They've also done a pretty good job noise proofing the rooms from the rest of the hotel, BUT NOT from the outside. We were on the 8th floor and we still could hear sirens and traffic through most of the night. If you're not used to that, it's something to keep in mind. Although I doubt any of the other older hotels downtown would be any better.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location in downtown Vancouver and our helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager
"Best hotel ever"
i love this hotel, the room service breakfasts are amazing. The comfort of the beds and the rooms are very nice. i always book a suite so i have a bedroom and a lounge, that way there are 2 tv's. The rooms have coffee making and a fridge/microwave. There is a general store across road to buy milk and coffee. Although if you walk across the park (choices) are brilliant to buy food supplies. i would advise buying water at the general store as the hotel charges $3.50 for a small bottle which i think is too expensive. There are loads of places to eat around here and coffee shops it is a brilliant location to everywhere.
Dear Guest, Thank you for your excellent feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable & spacious suites, our room amenities, convenient location and your room service experience. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you again on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager
"Excellent stay, very pleasant surprise"
We needed a place to spend 2 nights before heading up to Whistler and found the Best Western. No secret that lodging is pretty expensive in Vancouver and we primarily picked the Best Western based on price and room type. We are a family of 5 and truly appreciated the space in their rooms. Our room had a bedroom with 2 double beds and a separate living area with a pullout sofa bed. It also had a desk area and small fridge. Ample room for our family. Beds were comfortable and the couch bed was sufficient. We also had nice balcony area. Housekeeping was very solid and prompt - room was very clean each time they visited. Overall, the location was great. When we first arrived, we were a bit nervous/disappointed. It is directly across from an adult bookstore and some pretty run-down looking storefronts. We arrived in the early evening and didn't really venture out much the first night. We quickly realized the location was more than acceptable after spending a day out and about in the city. Very short walk to Yaletown restaurants, shops, etc. We walked to Stanley Park for a day of biking and then walked back. It is a pretty decent walk, but we made it without any major complaining (kids ages 6, 9, 11). Tons of restaurants and shopping very close by in the main shopping district area. Overall, fantastic stay. We would definitely stay there again. The hotel is a little dated, but it is an excellent value. Staff was very courteous and helpful.
Dear Guest, Thank you for your excellent feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you and your family enjoyed your stay with us and you appreciated our comfortable & spacious suites, our central location and our amazing staff who often go above and beyond to make our guests feel special and welcome. Thank you again for your feedback. Please be informed that the hotel will be going through a refurbishment towards the end of the year. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we look forward to welcoming you and your family on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager
"Great Value"
Very good hotel in downtown Vancouver, easy to get to by car or public transport. Close to all shopping and entertainment. Very helpful and informative front desk staff. Great Parking and service and very good restaurant.
Dear Rob, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our central location, our convenient parking and your dining experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Andrew Brownrigg General Manager
"Not too bad"
Housekeeping was a bit slow to clean our room but otherwise our stay was good. Decor was a little bit dated in the room as well as the bathroom. I'm used to Best Western offering a complimentary breakfast so that was disappointing. Front desk staff was very helpful
Dear Brian, We appreciate you taking the time to write to us. We are delighted to hear that you enjoyed your stay with us and you appreciated our helpful staff. We regret to see that we did not meet all your expectations during your stay with us. Please be informed that the hotel will be going through a refurbishment towards the end of the year. We also have different room rates and some of them have breakfast included in the package. Please contact us directly should you wish to stay with us again and we will definitely offer you the best deal possible. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss. Best Regards, Andrew Brownrigg General Manager
"Excellent hotel and staff"
An excellent hotel, with the most friendly and helpful staff. We had an unfortunate personal event during our stay and everybody at the hotel went out of their way to make our stay as comfortable and uneventful as possible,
Dear Patrick, Thank you for your excellent feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay! Best Regards, Andrew Brownrigg General Manager
"Central location"
We chose the Chateau Granville for its central location. The hotel has the advantage of being close to a lot of different things in the downtown area. For example Granville Island is within reasonable walking distance and there is a great view to be had on the route across the bridge. The hotel itself is comfortable enough. The rooms are a decent size, very clean and well appointed. The staff were friendly and very professional in handling our check-in late on a Friday night. There is underground parking accessed in the lane behind the hotel and for which there is an advertised charge. The hotel has it's own in-house eatery (which we did not use) and there is a variety of eating options within walking distance. The downsides of the location are that there are a significant number of street dwellers on Granville Street, although we were never bothered by any of them and Granville Street as we discovered is part of the city's social district and when we arrived late on Friday evening the police had blocked off the street and we had to find an alternative route to access the hotel front door which was somewhat challenging as we were unfamiliar with Vancouver. Of course it has to be said that these matters are not within the control of the hotel's management but they are points to note when choosing to stay here. We paid about £220 per night (in June) which was slightly below the average for the area.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites and our ideal location in downtown Vancouver. Majority of our guests commend us for our close proximity to the cities' shopping, attractions and restaurants. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Excellent Hotel"
Cannot say enough about the quality of service we received from this Best Western. From the moment you pull up the staff is there. Some of us ate in the restaurant/lounge - excellent. The rooms were clean, updated and spacious.
Dear Guest, Thank you for your excellent feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable and spacious suites, our helpful staff as well as the dining experience at our restaurant, The Edge Social Grille & Lounge. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your stay. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Nice spacious room"
Clean room with good beds downtown Vancouver. Good breakfast opportunity. Good location for shopping and near major attractions. Vicinity is a bit on the downsite of a big city. Friendly and informed personnel.
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our comfortable rooms, central location and friendly staff. We appreciate you taking the time to write to us about your experience and please let us know if there is anything we can do to make your next stay more memorable. Thank you for choosing our hotel and we hope you will visit our beautiful city again soon. Best Regards, Andrew Brownrigg General Manager
"Great stay"
Super friendly staff - This hotel is near Yale Town and the water so we were able to walk almost everywhere. We had a great stay - Drew (luggage captain) was very helpful with information about bikes and places to visit. There is a more seedy part of town on one side of the hotel (adult bookstores etc ) but this did not bother us because the staff were friendly, the hotel was clean, and economical.
"Exceptional staff!"
My flight was canceled and I arrived with no reservation in the middle of the night. I was truly blown away by the customer service I received! A HUGE thank you to Ashley, you really went the extra mile finding me a place to stay when the city seemed to be sold out! Thank you for being so kind and hospitable! Next time I will be booking your hotel advance!
"Great location"
Nice clean room. Appreciated parking underground. It was a very hot day, separate bedroom did not cool off but other than that we enjoyed our stay. The kids got a kick out of the night action on the streets below, that were cordoned off for no vehicles to drive on Granville. Would stay again.
"Another wonderful stay!"
Staff were friendly and went far above and beyond to accommodate my request. Thanks so much. Im just thankful to everyone. This review wants me to write at least 200 characters? Ok then, this hotel is in heart of downtown. Busy neighborhood. My favourite brand so far.
"The place to stay in Vancouver"
Hotel location is wonderful...right in the middle of Vancouver. Rooms are very nice sized, property is older, but well kept. Staff is what make this place...everyone is very nice and helpful...no matter the question you may have. Hotel is an easy walk to many restaurants and close to the walking/bike path the loops all the way around to Stanley Park.
"Friendly & helpful staff."
We felt right at home at Chateau Granville. The staff were really polite and were able to assist with all our tourist questions. The room was big enough to fit a family of 5. We really enjoyed the breakfast options each morning.
"OK but noisy"
Our room was ok and overall the hotel is really OK for a short stay- the negative point is that we did suffer a lot from the massive noise in the street (loud music till 3 am) and this despite the fact that our room was on the 10th floor
"Excellent stay!"
Very spacious and clean room with excellent customer service. Check in was easy and we couldn't have asked for a better location to stay. We got a very good price for a downtown Vancouver hotel. It's located on a busy street, but wasn't noisy at night. We'd stay again!
"Work stay"
My room was not quite ready, I was transferred to a room that was ready, It was a few floors higher, offering a great view of the city. Had a great night sleep.The room was quiet and on the corner of the building. Clean and a very convenient location. Look forward to next time.
"Family Stay"
We had a beautiful suite with separate sitting and bed room. Perfect for myself and teenage kids. The concierge, Drew, was so well informed, warm and friendly, and helpful. The updates are very much noted. We had stayed here many years ago and are quite happy to say your hotel is so much better now than it was. Clean, modern, great location. We bought a compass card and travelled public transportation - centrally located, it was easy.
"great"
great location for downtown Vancouver city walking vacation great service!!within walking distance to the Canada Line for easy access to Vancouver Airport room clean & spacious staff was helpful with directions
"Great Location"
We booked 4 rooms for work and all of them were very nice. The reception staff were very nice upon arrival and we had no problems at all. The location is perfect for access to Yaletown and False Creek and is a short taxi ride to English Bay.The rooms were quite and had balconeys!
"Exceeded expectations"
Best Western Plus has a good reputation so felt comfortable making my reservation. Wonderful bed, lots of pillows. Everything was very clean and up to date. I was worried when I saw the earplugs in the nightstand but it was wonderfully quiet, which made for a good nights sleep.
"Not a value for money hotel. "
The hotel is old and the carpets have taken their toll. It is well located in terms of the city but due to the fact that there are bars and restaurants in the zone there is a lot of noise at night even at the 12th floor. The sofa bed in our room was terrible and when we requested a roll away bed they denied saying that the room was for three and that they would only provide it with cost. The concierge was amazing helping us understand how to move and where to go. But the price against the service and the hotel was outrageous we paid 500+ Canadian dollars per night for an old, in bad shape and with a lousy service hotel definitely something I do not want to repeat.
Dear Juan, We appreciate you taking the time to write to us. We are delighted to read that you enjoyed our central location. We will pass on your great comments to our concierge. We regret to see that we did not meet all of your expectations during your stay. Please be informed that the hotel will be going through a refurbishment towards the end of the year. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. We encourage you to request for a room in the back of the hotel which is the quiet side. We would be more than happy to accommodate your request for your next stay. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss. Best Regards, Andrew Brownrigg General Manager
"Pricey for a Best Wester."
Uncomfortable beds and pillows, very worn out furniture, expensive parking. The only think that i really enjoyed there was the coffee machine in the room. It is a old hotel, noisy at times. I didnt want to spend a lot of money in our hotel because we weren't planning to spend much time there, but if I knew that I was gonna spend almost $1,000.00 for 3 nights, I would deffinetly spend a little bit more for a much better hotel, this hotel definitely is not worth the over $300.00 per night and the $20.00 dlls parking per night. Also, the area is not great if you are traveling with children.
Dear Moossal, We appreciate you taking the time to write to us. We do regret that you felt that our suites were not up to your expectations. Please be informed that the hotel will be going through a refurbishment towards the end of the year. Being a downtown hotel, we do charge for parking and we are considered to be one of the competitively priced hotels in our location. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss. Best Regards, Andrew Brownrigg General Manager
"Great Location!"
Location for this hotel is very convenient, It is only few blocks away from all the shopping and nice restaurants. The properly does show its age, but it is kept clean and well maintained. The staff is very friendly and helpful with direction and tips around town. The only thing I want to point out is the noise level at night. As it is close to all the clubs and bars, noise at night can be loud and going on till late. I believe that's why there are actually ear plugs in the drawer of night stand. It did not bother us as much as I hear from other guests we met...
"Hotels in Vancouver"
This hotel has nice people attending the front desk and the concierge was very helpful but it is way to expensive for what they offer. Vancouver has a lot of taxes in hotel fees which make it difficult to consider staying there the next time.
"Excellent location and friendly staff. Would definitely stay here again. The food in the restaurant was also superb."
Excellent location and friendly staff. The concierge was especially helpful for local site information, getting taxis and other useful tips. The restaurant food was superb. Would definitely stay here again and recommend to friends.
"Family stay in Vancouver"
Two room suite. It was plenty for the three of us. Quiet, clean conveniently located. Would stay here again. We were on the 3rd floor and it was Canada day weekend and the room was still quiet. Parking garage was pretty tight for bigger cars
"Convenient Location"
When I first checked into this hotel I was very upset and wanted to change hotels right away the only reason I didn't is because they wouldn't let me cancel the night. The neighborhood looked TERRIBLE it was across the street from a sex shop, boarded up storefronts, homeless people living on the street on mattresses and make shift tents. Two nights walking home we walked by three cop cars arresting someone on the street. I was concerned about my safety and my elderly mothers (74 years old) safety as two females travelling alone. FYI, my mother was not concerned. I never thought it would be in a bad area because of the price which too me was very high (Lol I guess I'm not used to the big city prices) However, the clientele of the hotel were mainly tourists and family travelling so I decided to give the hotel a try and stay there for our extended week-end. The hotel is very conveniently located the hop on hop off bus stops outside the hotel doors and the tickets are sold at the convenience store across the street. FYI the bus is a great stop because its just before the big touristy areas where the bus gets full, many times the bus couldn't take on any more passengers and refused 10-15 people standing waiting on the street but we made it on every time. The capilano suspension bridge free shuttle bus also stops outside the front door. Its waking distance to the CF pacific centre with great shopping, (Lol but walking home with your Tiffany's bag might be a problem!) However, if you go one street up or down your miss all the grunge of the surrounding street that made me uncomfortable. The hotel suite suited our needs and it was nice to have all the extra room for our luggage after our Alaskan cruise. The hotel was quiet and we had a great sleep. I though it was a little odd that the hotel had a tally of the towels that our room had each day ... I guess that have theft problems. The restaurant in the hotel was not that great and i would suggest going elsewhere. Overall given the high prices of the hotels in Vancouver i might stay here again... but i would try to find another hotel first.
"overall"
I've always enjoy my stay at Chateau Granville. The room was comfortable and I like my room higher and they were able to accommodate me. The reason for me is simply the noise factor. However it would make the trip better on days that I am unwell to stay I the room and watch television. The channels that are missing and I would recommend that Chateau Granville get is the Food Network channel, Detour, Peachtree, Showcase, Cosmo would be very nice.
"Convenient location"
First time staying at this hotel. Convenient downtown location - within walking distance to most locations within the downtown sector. Room was comfortable and spacious with a balcony. Parking available on site.
"Mixed feelings"
The Chateau Granville is located in a slightly rundown area just three blocks away from the more attractive Downtown but it's good to see both sides of life when travelling and access to the sights and shops is easy. Our room was good, with separate areas for sleeping and relaxing. Staff were efficient and helpful but if you want lots of information then ask Drew, the older gentleman, rather than the younger one. It was good to hop on the free bus to the Capellano Suspension bridge right outside the hotel. Food was fine and there are other eating places within walking distance.
"Excellent location"
If you're looking for an affordable hotel with a great location this is for you. Best Western Chateau was an excellent option for me and my family, the hotel is clean, the employees are very friendly and the location was great!
Dear lmsunflower, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. We are delighted to hear that you enjoyed your stay and you appreciated our friendly staff as well as our central location close to the cities' shopping, attractions and restaurants. We all look forward to hopefully welcoming you and your family back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"64 past nights and coming back"
The Chateau Granville in Vancouver has been our destination of choice for many years. Our recent stay was our 62nd night in the hotel. The staff are excellent in every way and the facility is always clean and in a perfect state of repair.
Dear lwk2018, Thank you for choosing to continuously stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on tripadvisor. It was a pleasure to welcome you back and we are glad that you love our hotel facilities and our friendly service. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay even more memorable. Best Regards, Andrew Brownrigg General Manager
"Really comfortable hotel"
We stayed here at the end of our tour and we were so glad we did. Our 11th floor room was the largest we experienced on our trip with a separate sitting area, complete with a large sofa bed. The room was clean & the beds were comfortable. The front desk staff & the concierge were polite & very helpful. Although very busy, the breakfast in the restaurant was also good with pleasant service. As we were leaving quite late at night, our second breakfast voucher was exchanged for a food pack which was very much appreciated and thanks to the front desk for organising this. The concierge also advised on the best times to leave for the airport. The hotel is very convenient to the city shopping area if you want to walk and if not, taxis are readily available & not expensive. There is also a convenience store just across the street. I would certainly recommend this hotel.
Dear Iana, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed our comfortable suites, location, restaurant as well as our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will certainly pass on your great comments to the front desk staff & the concierge. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager
"Close to all the action"
Nice amenities liked the fitness room and the staff were great, very friendly and good advice. The area is a little sketchy late at night after the clubs close down but fine the rest of the time. The area has cleaned up a bit in the last few years
Dear Cammackay, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the service from our phenomenal team, our amenities and the fitness centre. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Best for what I needed"
The suite was clean, comfortable, and provided everything we needed. The heated toilet seat was a pleasant bonus, and the view on the balcony was appropriately scenic. Staff was polite, friendly, and very helpful. The location allowed us to enjoy going out and coming back by foot without worries. Would definitely stay again.
Dear Luka, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your excellent review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the amenities in your suite along with the great city views. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best Regards, Andrew Brownrigg General Manager
"awesome"
excellent hotel very beautiful place, always have loved Vancouver. everything within walking distance. I would always enjoy staying at this best western. the room at the 11th floor was so beautiful with the view of the city.
Dear Lawrence, Thank you for choosing to stay with us again at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your excellent review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed our beautiful hotel. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Great value, service and location"
I stayed here recently when a family member was in the hospital at St Paul's. All of the staff were very friendly and when we needed to extend our stay they went out of their way to make sure they had room for us. The room was very nice with a bedroom and separate sitting area. The beds were very comfortable. We were on the back side of the building, and there was some traffic noise, but not much considering we were in the city.
Dear Connie, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the service from our team and the room. We hope your family member is feeling better, We all look forward to hopefully welcoming you back to the Chateau Granville preferably for leisure in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Best Place to stay in Vanvouver"
We have been there 3 times in the last couple of years and love the rooms and the restaurant. It is conveniently located downtown and a short walk to waterfront or shopping. There is also a Taxi stop right out front to make it easy to get a ride when needed. The people are friendly and make you feel right at home! Highly recommend that you consider this hotel for your next trip to Vancouver. .
"Hello Canada!"
We were going North to Alaska!...on a Princess cruise out of Vancouver, BC so we wanted to experience the city for one day and stayed at the Best Western Plus Chateau Granville Hotel & Suites. The property was located close to downtown and we could walk to points of interest or take a cab to others not far away. Our room was perfect with a king bed and all the comforts of home. We ate dinner there and our stay was excellent...would highly recommend. TG
Dear TrixyGalor, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your excellent review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the location, rooms and restaurant. We all hope you enjoyed your trip to Alaska and look forward to hopefully welcoming you all back to the Chateau Granville in the near future. Please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Beware Room 302"
We stayed at this hotel in mid-May. Good location, decent restaurant, clean. However, if you are given Room 302, choose to sleep in the bed closest the windows. The second bed has a mattress so well broken in that it resembles a moguls hill. Also, if you require an accessible room, they'll tell you 302 is one. It isn't. Installing a couple of grab bars does not make a room accessible.
Dear Peter, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed the location, restaurant and the cleanliness of the property. I am truly sorry for the inconvenience you experienced with the bed and can assure you that the matter has been dealt with. It was a pleasure to have you stay with us and we all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more comfortable Best Regards, Andrew Brownrigg General Manager
"Nice suite"
The booking was pretty easy was really late at night then my husband had to call to make a reservations. we originally saw it at TripAdvisor and the rooms were alot cheaper on their website. We pay extra money for the parking space but it was secured and it has a gate which it's only allowed if you are a guest in the hotel. and we paid about $100 Canadian dollars more for the suite and also I think my husband said we had to pay extra for the breakfast too . We were told the internet Wi-Fi wasn't working but once we get into the room I connected to the Wi-Fi but it worked so I used it haha. Over all the rooms were clean the place was really clean we stayed on the third floor which was pretty neat because we had two small children and their enjoyed their patio. The people were really friendly. I think it was a monitor and then their stuff was pretty friendly towards our daughters to which I liked it so I guess it was a good place to stay for the night
"My Opinion"
The staff were very friendly and helpful. The room was clean and well equipped. The two breakfasts at the Edge were very good. I am use to the breakfast being free at other Best Western Hotels. I also think the cost of the room was high.
"Great Place to stay and dine"
Would surely stay here again. Food was great as was the room and service by all personnel. Enjoyed the happy hour service and both the dinner and lunch menus, all food prepared with care and served with a great presentation
"My Stay At the Best Western Plus Chateau Granville Hotel"
It has been several years since I stayed at the Chateau Granville and I must admit my stay there was very good indeed. Friendly front desk personnel and very helpful in getting my needs met promptly. :)
"Excellent"
We stayed at this hotel twice- the weekend before the cruise and the weekend after. Both stays were excellent. The hotel is clean and its staff is phenomenal. It's close to just about everything there is to do in Vancouver. I would definitely stay here again. You may want to request a room on the left side of the hall or else you may get a view of the adult store across the street. Overall, excellent!!
Dear Jowen, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre for both your stays and for your kind review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the service from our phenomenal team, our clean rooms and the location. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Great room"
Flew in from Seattle . Arrived at the hotel about one a clock. The girls on the front reception where very busy with phone calls. No problem. Except there was no acknowledgement by them of our arrival. No eye contact, or hand signal to say we see you please wait. Over 15 minutes later we are still standing there, the door man came over and apologised for the delay. He said it was busy. Which we could see ourselves . He then tried to help us . As our room was not ready. Again they had been busy. We asked if we could leave our suitcases. Which we could . Then we went into the city. The room once we got there was really amazing. Huge. With a lounge room . Big bathroom, separate bedroom. With 2 big beds. Plus a small fridge and microwave . Breakfast was included. Both days are meal was lukewarm to cold. The waitress was not friendly and gave the impression that she would rather be somewhere else on both days .
Dear Rambo37, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. I am truly sorry for the experience on arrival and for the service in the restaurant. I will discuss these matters with the respective department heads to re - train their teams to hopefully avoid any further reoccurrences. However, it was great to read that you enjoyed the rooms. Thank you for your feedback and we all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Steaming bath, lukewarm coffee"
I was in Vancouver for a week for a sightseeing trip while my daughter was at a conference. The room was very nice and clean. It had a separate bedroom with a loveseat and chair in the living area. The furniture in the living room was so hard and uncomfortable that I spent most of the time sitting on the bed. The biggest problem was the water. I like to make my own coffee when I travel and I even brought coffee and coffee filters to make my own. The Keurig machine in the room didn't get the water any hotter than what came out of the tap. I would have been very afraid if I had young children because water that temperature should never come out of the tap. The hotel was very convenient with the best place for tacos right across the street ($1.50 between 3 and 6)!
Dear Guest, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. We are glad that you enjoyed our rooms. Please be assured that I will be testing the water in our bathrooms with our Chief Engineer as our hot water is usually set at a standard safe temperature. We will also be checking our coffee machines as the coffee should not be coming out Lukewarm. Thank you for bringing these matters to our attention and please accept my sincere apologies for any inconvenience caused. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"holidays"
We really enjoyed our stay at Chateau Granville. It is close to downtown and we walked to a concert at the Orpheum and to restaurants for dinner. Generally walked around mostly. The only down side was many homeless people on Granville Street and lots of cigarette butts in spite of several people working on cleaning the street. The side streets and parallel streets were more pleasant to walk.Caught hop on hop off bus with ease.The restaurant attached had a good selection of food for breakfast and dinner and good service. The staff were on the whole really helpful. And the room was very clean and the bed and pillows were super comfortable which after a long flight were very much appreciated.
Dear Kentnita, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. It was great to read that you enjoyed the food in our restaurant, our clean and comfortable rooms and the service. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Great Hotel!"
I attended a meeting at the hotel, the staff are very friendly and service oriented, the room was well appointed. I would certainly recommend this hotel for meetings. The Edge social grille has delicious food!
Dear Guest, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. I was very happy to read your kind comments regarding our friendly and professional team, our well appointed rooms, our meeting facilities and the delicious food in the Edge Restaurant. It was a pleasure to have you stay with us and we all look forward to welcoming you back to the Chateau Granville in the near future. Please let us know if there is anything we can do to make your next stay more Comfortable. Best Regards, Andrew Brownrigg General Manager
"Amazing staff and view"
Kjempehyggelig personale som var blide og behjelpelige med både matanbefalinger og attraksjonsanbefalinger. Flott utsikt utover byen og enkelt å navigere seg fram til hotellet med bil. God standard på rom, behagelig seng og stort bad. Hvert rom har hvert sitt trådløse nettverk, så det er raskt og føles sikrere enn mange andre hoteller. Wonderful staff who were so friendly and helpful with restaurant recommendations and recommendations on stuff to do. Great view of the city and the hotel was very easy to find as we drove into Vancouver. The room was comfortable and very clean, with a huge bathroom. Each room has its own private wifi which is perfect. Surrounding area wasn't as nice, but the rest of Vancouver was lovely.
Dear Mia, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. Please be assured that we have forwarded your kind comments to the team who all join me in thanking you. It was a pleasure to read that you enjoyed the room, cleanliness, wifi and our service. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Escape to Vancouver"
This property has an excellent location to get around the centre of Vancouver. It is starting to show its age however the service and staff are fantastic. Hotel management should work with the local businesses to address the problem of the large number of homeless folks in the surrounding area. As a tourist this does give a very bad impression of the city.
"Bed Bugs"
Stayed 5 nights, excellent hotel until bed bugs discovered on last morning. Woman at front desk told insects that we found in bathroom were bed bugs from the description provided. Answered like it was not a problem. Did not offer apology or any other compensation.
Thank you for staying with us and for your review. Comments like these are taken very seriously and we can assure you that the insects in your room were not bed bugs. We would like to apologize for the way this was communicated to you and are investigating this case as it is very unlikely that our team would say this. The insects you mentioned are normal garden insects and came in through the balcony door as the room you stayed in has a patio attached to it. We have documentation to prove that this room is bed bug free. The hotel takes extensive measures to prevent pests from entering the building however sometimes this is beyond our control due to the large number of people entering and exiting the building. Please feel free to contact me to discuss this matter further. Best regards, Andrew
"Downtown Vancouver"
Hotel is excellently situated to walk to many downtown features and explore the city. Great views off the balconies to enjoy the fresh air as you enjoy a coffee or glass of wine in your room. Staff is amazing!
Dear Randy, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Vancouver Bugs"
Nice hotel with a convenient location however, our room which was on the 3rd floor overlooking a terrace was infested with small black beetles. Hotel did not offer any reimbursement for our inconvenience.
Dear Bill, Thank you for choosing to stay with us and for your review on trip advisor. I would like to apologize for the inconvenience you experienced in your room and would like to assure you that we have worked with our maintenance team to avoid any reoccurrences. I am also truly sorry that this was not handled properly and I have discussed this with the team who all join me in apologizing for this lapse in service. This is not the level of service we pride ourselves upon and would very much appreciate the opportunity to make this up to you in the future. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and to hopefully exceed your expectations. Best Regards, Andrew Brownrigg General Manager
"Very good and spacious rooms"
This hotel is located right downtown Vancouver and in a bit of a sketchy area. The rooms are large and comfortable and we had our dog with us which was very convenient and the staff loved to visit with her. There is a restaurant downstairs that you can get discount coupons for at the front desk, various type of shopping within walking distance and a dog park a block away.
Dear Sue, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. It was a pleasure to have you and your dog stay with us and we are glad that you enjoyed your stay We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more comfortable. Best Regards, Andrew Brownrigg General Manager
"Excellent hotel"
Excellent hotel with great staff! Entering this hotel your greeting at the front desk and you feel welcomed. The hotel is clean and on the front desk is an assortment of fresh cookies and a table near with a container of water with fresh fruit and ice in it. The concierge was helpful and we received coupons for the aquarium and the restaurant at Stanley park. The Hop on Hop off stops in front of the hotel which makes it so easy. The hotel is located not far from the cruise port, and there are bars, restaurants, and of stores. When we come to Vancouver again we will stay here again.
Dear Richard, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. We are glad that you enjoyed your stay with us and we all would like to thank you for sharing your kind comments highlighting the cookies, complimentary water in the lobby, location and our guest services. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"The worst ..."
They Take hours to give you the room, they give rooms to People that just arrived, and the Ones that have been waiting for hours don't have the rooms and have to keep waiting, that it is not Ok..never staying here again for sure!!!
Dear Rosie, Thank you for your review on trip advisor. I would like to apologize for the inconvenience you experienced on arrival and would like to clarify our procedures. Our rooms are given out to who ever arrives first but also depends on what room type is requested. Sometimes we have different room types available before others and it also depends on the pervious guest's check out time. Please be advised that our check in time is 4pm but we always try to give our guests their rooms as early as possible. After investigating your check in times, I can see that we gave you your room at 2.15pm which is an hour and 45 minutes earlier than our standard check in time. Please feel free to contact me should you wish to discuss this matter further. Best Regards, Andrew Brownrigg General Manager
"Great value, excellent service and super location!"
Although the room was a bit dated, it was spacious and well appointed. I appreciated a separate living area and the private bedroom was very comfortable. Considering I was facing a busy street, it was more quiet than I expected. I loved the front desk service and the gym was small but had the machines and weights I needed...a bonus! Don't let the neighbourhood dissuade you as it's only a 10 minute walk to the heart of the city! I'll definitely be staying again. Just to note, if you drive to the hotel, you will notice that there is no drive through area to park in when you check in...just two small spots in front of the building. That can be a bit confusing!
Dear Karen, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed the gym and the services at the front desk. Please be informed that the hotel will be going through a refurbishment towards the end of the year. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Amazing stay !"
The room was very clean, well kept furnishings. Small fridge, desk and couch and chair in main living area and two comfy beds in the bedroom. Two tvs and a nice view. THE LOW PRICE was shocking since we were going to the Juno Awards ! Absolutely marvelous restaurant attached to the hotel lobby so no need to go out that night! Super friendly and helpful staff. Secure parking area.
Dear lorijtaylor, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your lovely review on trip advisor. We are glad that you enjoyed your stay with us and for sharing your kind comments about our cleanliness, in room amenities, beds and restaurant, hotel staff and the parking. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Vancouver stay"
Love the cookies. Hotel is located in an area I wouldn't walk alone at night. Okay during the day. Area is convenient. Rooms are nice. Like the separate bed room. Restaurant staff and meal was nice. Bellman was very helpful and friendly.
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. We are glad that you enjoyed your stay with us and would like to thank you for sharing your kind comments about the cookies, rooms, restaurant and the bellman. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more comfortable. Best Regards, Andrew Brownrigg General Manager
"Really great hotel!"
This hotel was really great. I have stayed here before, but this time I was on my own for the first time. This hotel was extremely clean, quiet, simple yet lovely. I will definitely be staying here again!
Dear Guest, Thank you for choosing to stay with us again at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you enjoyed your stay with us and for sharing your fantastic comments about the cleanliness and quietness. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Lovely staff, nice clean room with a comfy bed, exceeded expectations!"
I received a discount rate and always worry that it will affect the room assignment. I had requested a quiet room on an upper floor. They put me on the top floor in a fantastic room with a great view. The bed was plush and comfy, there was even a nice cheese and fruit tray. I could not find one thing wrong with this room, every thing was immaculately cleaned. The black out curtains were marvelous and room so quiet. I slept better in this room than I do at home. The front desk staff were friendly and professional, as was the man that checked my bag for me for the day. WI FI was great, others at hotel were friendly and polite.
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. We are glad to read that you enjoyed staying with us and for highlighting our rooms, views, amenities, cleanliness, our friendly team and comfortable beds. We always appreciate guests sending in their requests prior to arrival so it gives us time to action them accordingly. We all look forward to welcoming you back in the near future to hopefully exceed your expectations. Please let us know if there is anything we can do to make your next stay extra special. Best Regards, Andrew Brownrigg General Manager
"Leisure stay"
over all ok hotel, overpriced rooms, very tight parking. BF not included in room price,. Had to pay extra for parking. Very expensive parking. Very tight entrance to the parking area. Nice and very friendly staff. Good and clean room. Beds are not very comfortable.
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. I am sorry to read that you found our room charges to be over priced and the parking to be expensive. Please be assured that our prices are very reasonable when compared to the rest of Down Town Vancouver. We also have different room rates and some of them have breakfast included in the package. Please contact us directly should you wish to stay with us again and we will definitely offer you the best deal possible. We would also like to thank you for complimenting our team, cleanliness and our rooms. We all look forward to welcoming you back in the near future to hopefully exceed your expectations. Please let us know if there is anything we can do to make your next stay extra special. Best Regards, Andrew Brownrigg General Manager
"Roomy Suite"
Spacious suite. great balcony view with garden. Staff was very helpful. Enjoyed the cookies. We had two tv's, coffee maker, microwave and refrigerator. Lots of room for family to gather, watch tv and have a good time.
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad to read that you enjoyed your suite, facilities, services and our cookies. We hope to welcome you back in the near futue and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"EXCELLENT LOCATION"
Stayed only one night waiting for our condo to be ready. Great room, very spacious and check in was a breeze. Had I not already reserved a condo, I would have been happy staying here for the week. Location was central to everything for our walking group.
Dear Sharon, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. It would have been a pleasure if you stayed with us for the week, however we hope that everything worked out well with your condo. We hope that the next time you stay in Vancouver you will stay with us and please let us know if there is anything we can do to make your next stay extra special. Best Regards, Andrew Brownrigg General Manager
"Nice hotel in great central location"
This hotel is clean, spacious and in a great central location. The hotel manager, Bruce, was also super helpful and friendly. I would definitely return to this property the next time I visit Vancouver.
Dear Cindy T, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you enjoyed your stay with us and for sharing your fantastic comments about Bruce. Please be assured that I have forwarded your comments to Bruce and the team who all join me in thanking you. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Superior Services"
Without doubt, this is one of the best hotel in Vancouver. Upon my arrival,I was warmly welcomed by staffs and general manager. The food in the restaurant were always excellent! I kept coming back to this hotel whenever I am in Vancouver.
Dear Phil, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. It is always a pleasure to have you staying with us and we all look forward to seeing you soon. Please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"5-Star Hotel Accommodations and Conference facilities for business training"
PRISM Diversified International, Inc., and our partner Knowledge Hut, Inc. always receive exemplary hotel accommodations and training/conference a the Best Western Plus Chateau Granville Hotel and Conference Centre. Our training instructors and participants are delight with the facilities and service--a very reasonable prices with high value.
Dear Guest, Thank you for choosing to stay with us at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. It was a pleasure to host you and your company in our conference Centre and we are glad to read that everyone was delighted with our facilities and services. We hope to welcome you all back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next event more memorable. Best Regards, Andrew Brownrigg General Manager
"Reasonable hotel"
Although we're not so sure the location at first, however the hotel was a good stay. We like the room have separate sitting room and the price was right. The concierges were very helpful and friendly. We didn't use the restaurant so no comment on that.
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed your stay especially our rooms and service. We hope to welcome you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Great hotel!"
My family arrived early, a few hours ahead of check in. The staff was very friendly and accommodating with doing a pre check in and storing of our bags so we could go explore the city. The hotel was very clean and taken care of. The concierge was very nice and helpful. My family and I stayed at this hotel so we could attend New York Rangers vs Vancouver Canucks game. The hotel is about a 15 minute walk to Rogers Arena. A lot easier to walk than to find parking by the arena. Will definitely stay here again if I visit Vancouver again.
Dear Christy, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. We are glad that you enjoyed your stay with us and please be assured that your kind comments regarding our team have been shared and they all join me in thanking you. We look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Great bathroom!"
Clearly an older hotel, but I think the money for upgrades went into the right places. Loved the bidet & walk in shower with the overhead rainfall feature in the bathroom. Great view off the balcony! Would stay again.
Dear Koverton, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you enjoyed your stay with us expecially our bathrooms and the view. We look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more comfortable. Best Regards, Andrew Brownrigg General Manager
"Enjoyed my stay"
From the time I arrived in the evening the staff were excellent, including Bruce at check in. Very helpful staff, directing me to tours and luggage storage. Well kept room and beautiful view from my balcony. I have stayed here before and would return again.
Dear Linda, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you enjoyed your stay with us and please be assured that your kind comments regarding Bruce and our services have been shared with the team who all join me in thanking you. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Quick getaway "
Decided to surprise my wife with a little getaway for the night as we were going to attend a concert at the Commodore. This was part of a belated birthday gift for my wife as well. Call the hotel to check on the reservation and they were able to give us a little upgrade from a double bed suite to a king bed suite. The view of Granville were amazing. The room was updated and clean. Overall this hotel exceeded expectations as we just plan an overnight away from the kids. This is a 70's hotel that has been very well updated. The Location is great. We will definitely stay here again. Pro Tip ask for a room ending in 05. This room had perfect view of both north and south of Granville strip.
Dear Vanbcm, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you and your wife enjoyed your stay and celebration with us. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Comfortable and convenient "
We stayed here for three nights and enjoyed the comforts of being close but not right in the hassle and bustle of the city. The staff are all very friendly and the rooms clean and well cared for. Would stay here again.
Dear Peter, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed your stay with us and have forwarded your kind comments to the team who all join me in thanking you. It will be a pleasure to welcome you back in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"Review "
The Best Western Plus Chateau Granville is a great place to stay in Vancouver. Centrally located with clean, comfortable rooms at a very reasonable price. A good choice for watching hockey games, attending rock and roll concerts or just getting away for the weekend.
Dear guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed your stay with us and look forward to welcoming you back in the near future. Please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager
"November Vacation in Vancouver"
this is a well appointed hotel, Big room, double beds, large living area, sofa, chair and nice balcony good closet space, nice bathroom, comfy beds the hotel is centrally located, many restaurants and convenience stores near by the major tourist attractions are easy to get to as well! The room service is great, I only ordered breakfast, it was more than I could eat, but it was tastey there is a parking garage, there is a fee for parking overnight
Dear guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are happy to read that you enjoyed your stay with us, especially our rooms, breakfast and location. We all look forward to hopefully welcoming you back soon and please get in touch with us if there is anything we can do to make your next stay more comfortable. Best Regards, Andrew Brownrigg General Manager
"Mixed feelings"
The hotel experience was really pretty good. Staff were mostly helpful. Room service was pretty good. The room was VERY comfortable and spacious. Beds were very comfortable. There were light-blocking shades for the windows which was quite nice. You have a thermostat in your room so you can control the temp. Nice small fridge and microwave. Great water pressure in the shower/bath. Nice city views from the balcony. Location was quite good. WiFi was also really good. Because the hotel is near some bars, a strip club, and a sex shop, you end up having a lot of street noise at night. It didn't really interfere with sleep, but it was a bit annoying at times. The street is also one of the more "dodgy" ones in the city. Walking up and down Granville was a mix of dodging the people yelling at themselves or imaginary beings, having a mixed aroma of urine and marijuana, and sometimes just feeling not very safe at night. We found that taking the other parallel streets 1 block away in either direction was a much better experience. The hotel can't really do anything about that, but I think it's important to know, especially if you're traveling solo or as a family. We left a day early because of impending weather that would affect our travels; however, I was still charged the full price for parking. I understand not being refunded for the hotel (and I didn't ask; not their fault we left early), but I don't think it was right to charge me the full rate for parking. So overall the hotel was a great experience, but we probably wouldn't stay here again just because the neighborhood experience is so poor.
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the spacious room and WiFi. We are very pleased to have been your downtown hotel of choice. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Excellent Hotel"
Could not fault the helpful staff , comfortable beds and large size rooms and the Edge restaurant attached for its quality and good value food . A true oasis in a somewhat run down area of Vancouver that will hopefully improve .
Good Day Caroline, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Just outstanding!!!! "
The staff is amazing!!! Melvin in the Edge is awesome! Makes an amazing margarita! The atmosphere is great. Would stay here again for sure!! Went above and beyond to get us what we need. The bar manager was great too!!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Guest satisfaction is of the utmost importance to us, it is great to read that you found Melvin to be friendly and helpful. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Great hotel, nice position"
Great hotel, spacious and comfortable rooms, excellent housekeeping staff, welcome desk to be improved, small but up to date fitness area. Prices are absolutely acceptable for what you get. Recommended
Good Day Stephano, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the spacious room. We are also delighted that you got to make use of our fitness centre during your stay. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"No complaints !"
Underground parking added $16 to the bill plus $20 for our little dog. Two rooms, 2 TV's, clean, tight but quiet and fresh enough. Good wifi, nice lobby, great location. Got a good price on Trivago. Would do it again
Dear Guest,, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are very pleased to have been your downtown hotel of choice.We are commended for our proximity to the city's attractions, restaurants and public transportation We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Late night policy"
Arriving quite late, the lady at the front desk, Ashley, was very professional and kind. Good late night policy, but seems to cause trouble for the staff! Ashley was very assertive, I am impressed how she spoke and handled the situation with riotous guests trespassing in the lobby. Good job Ashley! Will be back for sure.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We pride ourselves on our customer service, it is great to read that Ashley was able to assist you and deliver our hotel promise, with excellent guest service. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Great staff"
Staff were Excellent,Gave Some Great Tips On Where To Go And To Dine.Beds Were Compfy.Only Issue Was Location,Opposite A Adult Store And Homeless People Every where. Personally I Would Stay closer To Canada Place
Dear Guest, Thank you for sharing your kind words and review of our hotel. We are very pleased to have been your downtown hotel of choice.Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We pride ourselves on our customer service, it is great to read that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Clean and convenient"
This hotel is well located in downtown Vancouver. A short walk to the shopping district on Robson St or to the up-and-coming restaurants in Yaletown. In the off season, prices are very reasonable (about $100) given how expensive most hotels in downtown Vancouver are. The lobby of the hotel is small and efficient. The elevators are slow. The rooms are good sized. My room had a single queen bed with plenty of room around it, plus a desk, small refrigerator and microwave. The bathroom had a deep tub with a shower and lots of counter space. The bed was firm and flat, with plenty of extra pillows. The staff are very friendly and helpful, offering to store luggage and letting us park a few extra hours after checkout.
"New Years Holiday "
Stay here with my mum for a week had a great stay and a great view from the 9 th floor this my favourite place to stay in Vancouver and as usual it was nice helpful staff clean rooms and great place to eat downstairs in the restaurant Ty's again
"At most 3 stars"
Compared to other 4-star hotels ever stayed, don't think this specific hotel is, very old/slow elevator, some/many buttons not light on after pressed, higher(27%) parking tax rate to add parking fee(not sure if Vancouver City really has this so high parking tax rate policy). The good thing is this hotel location is in downtown and convenient for downtown area walking.
Dear Guest, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your stay with us. In regards to parking a vehicle in downtown Vancouver, the price is extremely expensive unfortunately. Vancouver is one of the most expensive cities to parking in North America (besides Seattle) and you are correct in stating the parking taxes are dear. We definitely will share your feedback with our team and do hope you visit our city again. Best regards, Anastasios Theodoropoulos General Manager
"Excellent Hotel"
I've stayed here many times with my family when traveling to or from Whistler and the Vancouver Airport. I've never been disappointed, and the location is fantastic. Just be careful walking around the city if you have small children, there are a lot of Lingerie Stores, and lots and lots of young people smoking pot. Knowing that, I always feel safe in Vancouver.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Very mediocre "
Average hotel. Rooms a bit dingy and dated, very much a 80s style hotel. Website definitely glams this place up. Quite expensive but then I noticed everywhere in Vancouver was. Location good, nice little bar and restaurant next door. Cookies at reception!
"Great value in Vancouver"
The Best Western Plus Chateau Granville was an excellent stay. We were near many restaurants and sites to see and the area was pedestrian friendly and busy. The hotel staff were accommodating and friendly as well. A very nice place to stay.
Dear Mr Edward Nolan, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Fine Choice for a Single Night Stay"
We just needed a night layover between an arrival flight and our bus trip the next day to Whistler. This place served the purpose nicely. The room with the double queen suite suited us well, as our son could have his own space. Room 406, at the end of the hall, was very quiet, with a nice view of the neighboring high rise apartments. We opted for the included breakfast. The value for the All Canada breakfast can be applied to anything on the menu. Coffee was plentiful and service was good in the cafe. The front desk and bell desk staff were also very helpful. The only thing to note is that the hotel is a few streets off the mainstream shopping area. There are lots of restaurants and clubs nearby (one of which advertised “Girls, Girls, Girls”) though we were not bothered by any noise or anything. We were able to pick up a quick dinner the evening we arrived within a few blocks walk.
"2 night stay"
Friendly and helpful staff. Some parking available underground, but awkward to park outside to book in befoe accessing the car park. Good location on a main street, within walking distance of the main shops and other attractions. Slightly odd atmosphere outside in the evening, possibly because of the sex shop opposite, but safe enough to walk about. Good restaurant (and breakfast) attached to the hotel, with good ranges of food and drinks at reasonable prices. The staff here were very helpful and friendly too. Only real downside was the 2 lifts, quite small, were awkward to get to higherfloors when busy, but the views made that worthwhile.
"Super Service"
I recently stayed at the Best Western Plus Chateau Granville in a suite for a couple of nights with my twin boys, my nephew and their best friend, having just completed a one week stay in Whistler. From the moment we arrived the staff was very friendly and accommodating. We were upgraded to a room w/a view on the 11th floor. The rooms were clean and beds were comfy. In addition, not only were we granted a late check-out, but since our flight was not departing until late at night, they held our luggage so that we could continue enjoying our sight-seeing without interruption. What more could you ask for!!
"Sewage leaks, No water...and Management Broken Promises from Director of Operations Down."
I stayed at this hotel for a week in October for business purposes. The stay was uneventful, and I booked in a stay for a week in November again for business purposes. The room smelled so much like weed, I woke up at 5 am thinking someone was smoking it in my bedroom. Tuesday night, I went to have a shower only to find no water in the bathtub. I called the front desk, and was told that they were having plumbing work done and everyone had been advised. I said no one told me or I would have stayed at another hotel. They said they told people at check in and a card was posted in everyone's room. I said that I was not told at check in. No card was posted in my room or I the elevator or anywhere else. I said I had to work the next day and what was I to do with no access to water? She said it's only the hot and it will be back on at 5:30am. I said it's both hot and cold and if I had known I could have planned around this. She offered to have the manager contact me the next day and I said that I did want to talk to him. Wednesday: No contact at all from the manager. They had my cell number and my room number and I heard nothing from anyone. Wednesday night, the room smelled so badly of this weird awful weed smell and almost a sewage smell. I opened all the windows, but it didn't really help. Thursday, the sewage smell was vomit inducing. It was awful. I had gotten back to the room late from work and then shopping... I was due to check out on Friday and noticed my emailed receipt overcharged me $5/day for the duration of my stay. I called the hotel. The front staff are always rude. The girl told me that this was the rate for 2 people in the room. I said it was just me except for the last night and I had told them about this. Further to this, I said that I didn't accept it was a 2 person rate based on what was agreed with my employer. I told her all the issues with the stink in the room, the lack of water, the manager not returning my call, and the sewage leak. she said she would pass this along to the manager. The manager came to my room shortly and said he could smell the stink but that it was from wet overlay. The maintenance person followed him in...and said immediately that there was a sewage leak. The manager tried to argue, and the maintenance person said no...that's sewage. Clearly. Later that afternoon, I got a phone call from the Director of Operations with this site. I believe her name is Alice. She apologized profusely. She disagreed with the extra $5 charge per night and said that this would be reversed. She also said that to try and make amends they would issue a mastercard. She had offered a best western credit, but I declined saying that I didn't think I would stay at best western for a long time. So, she emails me an "amended" receipt which shows a $95 (ish) reduction which I presume was for the water situation and a reduction of $20 for the overcharge on the room...then at the bottom of the receipt, it added all of this back. I called back and asked to speak with the director of operations again. The girl at the front desk got involved and started saying that I deserved to pay the $5/night as they gave me a suite not a regular room. I disagreed and didn't know why I was still fighting over this when I was told it was incorrect and would be corrected. She finally put me through to the Director of Operations who didn't answer her phone. I left a message for her explaining that the over charge had been deducted and then charged back at the end of the invoice. I requested she return my call. The only contact I had was for another invoice to be sent. This showing again a deduction for the overcharge...and then the charge being added back yet again at the end of the receipt. There was nothing that was ever sent by mail despite the promise made by the Director of Operations. I checked out on the 24th of November...it's been over a month and nothing was received. I was very disappointed to see the lack of action and the broken promises that happen at this site from the top down. It isn't worth the cheaper rate...unless you're ok with raw sewage.
"Stay at Best Western"
We stayed at the Best Western game when we took our son to a Vancouver Canucks Hockey Game. Everything was fabulous. We especially appreciated the kindness of the staff members. Especially the young fellow who took a photo of us by the Christmas Tree.
"Great stay"
This Best Western was very spacious (living room + sofas, separate bedroom with two double beds, large bathroom and enough storage space for luggage), clean, with helpful staff. It was roughly 10-15 mins from the main downtown region, with plenty of food along the way. After a long flight to Vancouver, this was a great place to unwind.
"Convenient, clean, quite, quick"
Quick stopover. Late YVR arrival. Easy access to/from skytrain and bus to Horeseshoe Bay. 8 minute walk. Grafefully upgraded to king suite. Nice private balcony. Good selection of pillows. Some fuller. Some flatter. Really appreciated. Comfy bed. Quite side of building. No street noise from Granville street club strip.
"Great stay !! "
A hospitalized family member brought us to Vancouver with very short notice. We are Diamond Members with Best Western so we sought them out first. This hotel had no more rooms available for points rewards but Bruce the manager went the extra mile to help us out. On top of it I drive a full size truck and couldn't fit in the underground so he made arrangements for us to park in the loading dock. All the staff were friendly and very accommodating! The room was clean and comfy. Throughout our stay the staff was awesome. Every manager every staff was a pleasure to deal with. Definitely had a great stay and made our situation easier. Thank you everyone at Chateau Granville!!
"Great hotel stay"
Very nice hotel ?? Friendly staff, nice rooms & great location . Rooms clean, nice view. Lots available 2 separate lounging & sleeping arena. Pull out, 2 tvs, fridge, clean bathroom. Recommend to my friends & family!
"Great hotel"
This Best Western Plus hotel was great. Overall building (including my room) was nice, clean, and worth the stay. Great staff to go along with the good hotel. I got my room as part of a package with my plane flight, and got it for an awesome price.
"Spacious room, comfortable bed, great location."
Short stay overnight for our Corporate Christmas party. Room had a great corner view (180 degrees) of downtown Vancouver/Granville street. Was nice to see all of the Christmas lights. Room was a good size with a separate bedroom and living area. Comfortable bed. Clean room. Friendly and helpful staff at front desk.
"Mouse in room."
After calling the front desk and having them come to the room twice, we were not offered a new room. Upon checkout, when asking for a discount, was informed that because we 'chose' to stay, nothing could be done. The person at the front desk compared the live mouse in the room to a broken tv, saying that they didn't see the problem so couldn't fix it. Very strange experience. Wish I had seen the mouse earlier so that I could have gone to a different hotel before it was the middle of the night!
"Fantastic Staff, Great Location"
One night in Vancouver wasn't enough, but this hotel surely made the most of the time. The staff was fantastic, getting me set up with my room promptly, and helping me navigate the city. The room was perfectly clean and comfortable, and the balcony made enjoying the city easier, despite the rain. I'd stay there again for sure.
"Exceptional experience."
Our room and its amenities were excellent. They helped to make our stay in Vancouver very memorable and enjoyable. The location couldn't have been better for our particular needs and we wouldn't hesitate to stay again at our next opportunity
"Would stay here again and/or recommend to others"
This was our first stay and we were pleased with the room (size, cleanliness, etc), the location, the service, and overall value for money. We had no negative experiences or complaints. I would just add the obvious proviso ... it's not a 5 star property so don't book in expecting that level of design/decor/amenities etc.
"Great hotel and facilities"
Great staff, huge rooms and great equipment. The hotel is in a great central downtown location an easy walk to anywhere in the centre. Great bars around and great food. The breakfasts are huge as well....
Good Day Tim, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"1st trip with hubby in years, with out the kids!! "
We had stayed here before and it was pretty good. Not this time though. The only reason for the 2 stars was the location and the room was OK.. The problems started around midnight, there was a woman screaming at the top of her lungs, pounding on doors and walls, basically totally freaking out. This went on from about midnight to 3:30 am. I called down to the front desk, all they said was the police are dealing with the situation. I said something at check out time that it wasn't a very good night. They barely said sorry about that. Offered us nothing. Just sent us on our way. For the price you pay at this hotel, they could have been a bit more caring about the problem. Maybe offered a bit of a discount or breakfast at no charge. There are so many other hotels in the area, I personally will try a different one next time..
Dear Guest, Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. There were many calls coming in regarding the incident you are referring to and all at the same time. We definitely have already shared your feedback with our team. We also addressed your concern with the staff as well and have re-visited the situation and included some retraining where needed. I do thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Sincerely, Jonathan F Front Office Manager Best Western Plus Chateau Granville Hotel & Suites & Conference Centre.
"Nice Hotel, Lots Nearby"
We stayed at this hotel November 15-17, 2017. The hotel is very clean, and the suite we stayed in had a separate living area with a balcony and a bedroom. The living area is a moderate size, but very cozy with a couch and armchair and large TV. There is a nice work desk facing the large windows. We had a great view! The staff are very accommodating and friendly, and there is a very nice restaurant attached to the hotel. There are lots of nice restaurants, pubs, and bars that are walkable (and several sketchy dive bars in the mix). The only thing stopping me from giving 5 stars is that the area is a bit “challenging” at night (this of course is not the hotel's fault). We never felt unsafe (as one does in some areas of many American cities), but there are a lot of “energetic” drunk people and a LOT of down-on-their-luck individuals who will approach you asking for help. Again, there's no threat of danger, but it might be out of some individuals' comfort zones. If you're a seasoned city traveller, however, you will barely notice. The hotel is very safe and secure. They require the names of all guests upon check-in, and they check identification upon entry in the later evening. Some may find this inconvenient, however we appreciated it. Vancouver has a relatively compact downtown area, so there is a lot to see and do nearby, both walkable or a short transit or cab ride. We would definitely stay at this hotel again when we visit Vancouver. The hotel offers very nice, clean, and comfortable accommodations at very reasonable rates!
"Bleach fumes"
I recently stayed here for 1 night while in town for business. Choose it mainly based on location and price. Hotel would have been fine if it wasn't for the rough sheets that absolutely reeked of bleach. I actually found it hard to fall asleep because the smell was so strong. The bathroom also smelt like they dowsed the entire room with the same bleach as the sheets. While I appreciate the sanitary aspect I think you need a new system.
"Great place to hold meetings for 100 or less "
I stayed at the Chateau Granville in mid-September of 2017 for a conference. We had about 100 people. We were there Thursday to Sunday. Stayed on fourth floor. My room had a large patio right off of the room which was shared with the others on the floor. We were at the back of the hotel. An elevator was out of service during our stay but unless I was visiting someone above the sixth floor I took the stairs. The staircase seemed to be mislabeled from above saying you can't get to the lobby but you can. It isn't clearly marked in the lobby where the stairs are to get up. Reservation staff in August were very helpful and registration was simple. Security at night after 2am was tight and that is a good thing. I had two days of meetings on the second level, used the room off of the restaurant for hospitality twice and had two breakfasts, two lunch and one dinner on site. Afternoon cookies at The Conference were good too. Located about 8 minute walk (uphill) from subway, cabs were easily called via the front desk. Not too far to walk downtown or to creek area.
"Great time had"
Quick trip down to the CDN vs Maori NZ rugby game, and was very impressed with the professionalism and service experienced with reception and Grant (Edge restaurant + bar) was fantastic and very accommodating to a challenging group. Looking forward to the next trip.
"A very pleasant hotel in excellent location"
Our original booking made before we arrived in Canada was for two nights when I realised it should have been for three nights. Booked the third night but only room available was a suite which we took. On arrival at the hotel I explained the situation to reception who juggled rooms so that we ended with an upgrade and not having to change rooms. Tourist advice from reception staff was always helpful and forthcoming. We enjoyed our stay.
"Great Renovation"
Was a very nice two days, great location, walking distance to everything down town. Very nice renovations since my last stay at this hotel, loved that the bedroom was seperate. I will definitely keep this hotel in mind next time I am down with my family.
"Great location, great stay!"
We stayed for a quick weekend trip and it was an excellent choice! Very clean, very comfortable, very roomy, and friendly and helpful staff. The location was fantastic - close to the Vogue theatre where we had tickets to a show (1.5 blocks away) and lots of shopping nearby. It was quiet so we were able to have a good sleep. I would stay here again! (but since downtown Vancouver is quite pricey, I would have to get a good deal).
"Great Location"
Close to the Yaletown Sky train station. Walking distance to absolutely everything wither its movies site seeing or shopping. Stanley Park the Aquarian as well as English bay are all within easy walking distance.
"Convenient Location and Spacious Room"
The hotel is about two or three blocks away from the heat of the city. It's less crowded but very convenient with walking distance to shopping and eateries. The room is clean, big and spacious. Free WiFi. The bathroom even has heated toilet seat! Secured car parking is about C$20 per night with in and out privilege. I have stayed there before and enjoyed it. I don't mind to stay there again. Avoid summer peak tourist season, then you can get a very reasonable rate.
"Friendly staff"
Staff were beyond helpful. The Room was clean and comfortable. The Hotel well situated downtown and Parking upon arrival was easy. The Staff upgraded our room as well. :) Staff assisted with provided directions to local amenities. Thank you.
"Acceptable Accommodation"
This hotel does not recognize loyalty members (no welcome gift or upgrade or verbal "thank you") but the rooms are clean and adequate. The neighbourhood is a little "sketchy" especially at night - we had to walk through a rough area on Granville to come back from the theatre as the street closes down on Saturday nights (for the bar crowd) - taking a bus wasn't an option. However, other than Saturday nights, taking a bus is very handy with the stop being less than a block away.
"Great location"
If you have a concert to go to or just want to be close to granville sites, then this is a decent hotel. Our room was very spacious. Two double beds, a separate lounging space with a sofa. A balcony overlooking Granville street and two TVs. Great view! And considering we were on Granville it was relatively quiet too. It was very clean, bathroom was well stocked, coffee was included. The two problems I had were that our fridge did not work, at all, and normally I would ask for assistance but we went to a concert and were hoping to enjoy some beverages when we got in but we didn't know it was broken. So when we came back we had warm beer waiting for us. Also, the concierge upon check in was very unfriendly. I am used to better service at Vancouver hotels. He never smiled, seemed annoyed when I asked about the parking options and wasn't helpful at all. This hotel is not a delightful getaway. It is a clean and convenient place to stay when you need a bed close to the action. Do not expect any bells or whistles....or at least don't expect them to work.
"Great location... lovely terrace!"
Just got back from chateau granville... wonderful location! We stayed on the third floor and the terrace was perfect for the kids to enjoy some outdoor space! Hotel was clean and service was friendly. Only con was the towels were a little flimsy. But overall if i visited Vancouver again I would stay there! Taxis parked out front, close to restaurants and shops, and easy to get to. Also we had a car and they had parking onsite for a reasonable fee.
Dear Guest, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We are commended for our proximity to the city's attractions, restaurants and public transportation. We are delighted to read that you enjoyed the walk out terrace and garden area attached to your suite with your family. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Hotel in heart of the city"
Best western chateau Granville hotel is located in the heart of the city in downtown area. All the famous malls, shopping places , stores and good restaurants are on a walking distance. The rooms/suites are quiet big equipped with all basic amenities e.g. tea/coffee machine, fridge, microwave oven etc. Bathrooms are very clean. The hotel staff is also very courteous and helpful. Our family fully enjoyed our 5 nights stay in this hotel. The room rent is also reasonable.
Dear Pradeep, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and to have been your downtown hotel of choice. We are commended for our proximity to the city's attractions, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be courteous and helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Best Western Plus Chateau Granville"
Great hotel in center of Vancouver. Room was very nice, with a good view on Granville street. The temperature in hallways was to low for me. It was really cold, but everything else was great. And the staff is realy friendly.
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you enjoyed the view on Granville Street from the walk out balcony. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Best regards, Anastasios Theodoropoulos General Manager
"Nice, well-located hotel"
This was our choice for a 3-day stay in Vancouver prior to a cruise. The people were very friendly and helpful and the room was large and well cared for. Fresh cookies on the front desk in the evening! Walking around town is easy with this hotel as a starting point.
Good Day William, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the size of the room. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be friendly and helpful. Nice to read you enjoyed some of the complimentary cookies at Reception during your check-in. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Economical and Elegant in Vancouver BC"
We were very satisfied with our stay at the Best Western Chateau Granville. We got an excellent value for a very good room in downtown Vancouver. The restaurant provided a very good breakfast. I also enjoyed a workout in the modern fitness senter.
Dear John, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Customer service"
Our heater didn't work with -2 degrees temperature. They brought a heater, our luck that didn't work either. And there was no other room available that night. They brought up extra blankets. The next day our room was changed and they also treated us to a great breakfast for 2. Jonathan was excellent and took care of the inconvenience that we experienced really well. We'll stay there again.
"Great place to be with friends"
Great room, comfy beds. Walking distance to everything. The bar and restaurant downstairs are fantastic. Such kind and friendly wait staff. Come for the comfy beds stay for the food and drinks. Very pleasant atmosphere.
"courteous service"
I'd like to highlight the staff in this review. The staff were lovely and quite professional in their service. Just because of them I'd consider staying again. The stay was without issue, and the room was comfortable! The room was clean and stocked... couldn't understand the tv channels.. but I'm assuming I had to pay, when I've never had to at other hotels. Overall great experiene
"Overall good experience."
Good experience. Check in staff needs to ask question when the reservation is different from what showed up. Instead of asking question the staff processed to ask for a form of payment and tired to charge me without explaining why and price amount. Other than that experience, the stay was great.
Dear Guest, Thank you so much for taking the time to review the hotel. We are glad that you enjoyed your stay with us. We most definitely will share your comments with our team regarding your arrival process with Reception. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Weekend away"
Spent the weekend here while in town to see a Canucks game. It's in a great location, has really nice rooms and they have cookies out at the front desk at night which I love. Only bad thing I can think of is that the elevator is super slow sometimes but apart from that it's a great place!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Visit Vancouver BC"
The visit to Vancouver BC was great and the ability to walk around down town was really good. This hotel is near the underground mall and since it rained very hard the day we were there it was nice to be able to walk in the dry underground. The restaurant next door was the best meal we had in Vancouver. Although we were only there for two nights or 1 and 1/2 day. The city is beautiful and the view from our 14th story room was outstanding.
"Slept like a baby!"
We slept like a baby everytime we stay in this hotel, the bed and pillows were very comfortable. The staffs were very polite and friendly. The food at the restaurant was good. We always stay at this hotel when we're in town.
"Great value, great experience"
I quite enjoyed my stay at this hotel. Their "standard room" was bigger than I've ever previously enjoyed at other hotels, and the amenities were good. The bed was very comfortable. The Keurig coffee maker complete with pods was a nice bonus! Very clean. Very friendly staff.
Good Day Melissa, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Excellent Vancouver experience!"
Best bang for your buck and it's almost comparible to staying at the Fairmont Waterfront but for less then half the price! We were centural to all shopping, club district/night life, Spas and resturaunts etc. Best stay so far in Vancouver!
Good Day Adele, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Stayed two nights before cruise and loved it"
My husband and i stayed 2 nights before a cruise. I loved the suite with a separate bedroom and living room. We could stretch out. The Kuerig coffemaker was very nice. It is on Granville street, one of the main streets to downtown. We bought a 1 day bus pass at the 7/11 and took the bus directly to shopping and downtown restaurants. The peaceful restaurant with hand pulled noodle was especially good. There are lots of restaurants very close to the hotel.. the THAI restaurant catty corner from the hotel was delightful. The bus takes 5-8 minutes and they run every 5 minutes or so. I would stay here again. We took a taxi to the pier for our cruise which was very easy and cost 10 dollars Canadian.
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the spacious suite so you could stretch out. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Best regards, Anastasios Theodoropoulos General Manager
"5 night stay"
Overall a great stay. Our king size bed was very uncomfortable the first night. The staff heard my concern and changed the mattress out right away with no problems. Friday and Saturday, Granville street is very busy - but fun. Thank you.
Good Day Tina, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to read that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"As expected"
Nothing to be fancy about, everything works fine. However in this modern era of hotel business, I'd say that's not enough. I've been on the road often enough, while some hotel chains are doing everything they can to create the "wow" moments for their guests, I experienced none at Best Western Plus.
Dear Guest, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We appreciate you taking the time to write to us about your experience. Your business is very important to us and we value your feedback. We would love for you to expand on your review if we had the chance. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will certainly pass on your comments to the team. Best regards, Anastasios Theodoropoulos General Manager
"A comfortable stay"
I stayed here for 2 nights. The staff were polite and helpful. The room was basic but suited my needs. My room was on an upper floor and had a great view. The location is great as it's walking distance to great restaurants. I had breakfast at the hotel restaurant once. The service was fast and the food was decent.
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you enjoyed the view. We are commended for our proximity to the city's attractions, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be polite and helpful. We will most definitely pass on your comments to our Food & Beverage Manager and our team. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Good Secret location."
Always reliable, close to Robson Street, yet a bit off beaten path, allowing you close proximity to hospital and event centres without being in downtown thourgh fair. Proximity to Yale Town Grannville Island and other neighborhood communities easily walked to allowing see areas that maybe missed otherwise.
"Accessible rooms need updating!"
I hoped the link in my follow-up email would reply to the manger directly; however, it lead me to Trip Advisor so I guess I will share my thoughts here. My disabled mom and I have stayed at this hotel 1-2 times per year since I moved from Vancouver about 8 years ago. It is in a central location, comfortable beds and linens and offers room service and balconies - all great. The neighbourhood has gone downhill over the years, but at no fault of the hotel. The hotel has made some upgrades to the accessible rooms over the years to include removing sliding doors to the balconies and maybe a few more. However, this time, as my mom's health declines and she is less independent, I have noticed more and more issues that need updating. I should also say that the front desk and management team were happy to hear my suggestions and told me they were improving things further in the future, such as a wheel in shower. I think if the following items were addressed it would be a HUGE help: - lower the beds in the room, or at least 1 of 2 beds. I had to manually dismantle the bed for my mom and move the super heavy mattress and frame away so that she could transfer from her wheelchair. (I am strong and they were HEAVY). When I told the front desk, they said they would have been happy to have helped; however, it was time sensitive so I took it on myself. The bed was waaaay too high, even with a transfer board it would have been impossible. - Lower the sink, iron, towel racks, shower nozzle - anything above arms length if you are in a chair - they are way too high and impossible if you don't have an escort - reverse the cabinet and fridge doors so that someone in a chair can get to them at the right angle - have a door stop of some sort or automatic opener so the balcony door can be propped open so the person in the chair can exit onto the balcony themselves - remove the carpet, and replace with laminate flooring would also be super helpful as the carpet makes the chair hard to track across the floor - remove the bulky cabinets from the bedrooms that hold the TV... they don't allow for much room to turn around in a chair. Thanks for reading my feedback! Cheers
"excellent stay at best western granville suites"
friendly and helpful hotel staff, spacious well appointed suite of rooms, and excellent wait staff in the restaurant/lounge made this stay a memorable experience. we came for a concert at the stadium within walking distance and stayed an extra day to tour the city. had a wonderful time!
Good Day Charles, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating and we will be sure to pass on all your great comments to our team. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.
"Over night"
I was pleasantly surprised with this hotel. Great location, wonderful staff, clean and spacious room with a balcony. I stayed one night before leaving on a cruise. I enjoyed my short visit to Vancouver enough to want to return. When I do, this will be the hotel I stay in.
"Great hotel in a great location"
I spent four nights at the Best Western Chateau Granville during a solo vacation in Vancouver to sightsee and explore the city. The checkin staff were incredibly helpful, as were any other staff I interacted with during my stay. The location was great within a short walk of Yaletown where there were several great restaurants; the ferry to Granville island and Canada Place (about 20-30 minutes). I enjoy walking so it was perfect for me. The rooms were spacious, clean and quiet. I'd definitely stay here again should I find myself in Vancouver in the future!
"Unfriendly check in staff"
When we made reservation we are so pleased with the reservation staff as they reply us promptly, best location we look forward to our stay here. Unfortunately when we check in, Jessie attended to us. She was the most unfriendly check in staff we met during our 10days trips. Throughout the whole check in no smile at all, she really ruined our vacation as we are so happy after our Candaian Rockies trip. We asked her regards our breakfast, without checking she just told us no breakfast with our booking. We have to show her our voucher again that breakfast was included. Not apologetic she claimed with Agoda you only get continental breakfast, no need to be sarcastic we are only asking for what we believed we are entitled. The most humiliated part don't end here, we saw cookies on the front desk and it looks delish so decide to try, even before we open the cover she again told us off to use the tongs, she really ruined our day!!! We do not felt welcome at all, first and last time we will be staying here. For the prices we paid here we can get better accommodation with more friendly staff. I will definitely not recommend any of my friends to stay here.....
Dear Guest, Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. We will share your feedback with our team. Thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Best regards, Anastasios Theodoropoulos General Manager
"Best hotel on Granville"
This hotel never fails with the quality of service! Always my number one choice for my holidays in Vancouver! Every time I have stayed here, which has been a few times in the last 6 months, it's above and beyond! The staff is excellent!
"Great location and great staff "
The staff is really nice and welcoming. The service is great. The location is excellent you are a short walk from a lot of local restaurants and attractions. There's a bus stop near by and can get you everywhere. The station to take the YVR train is less than a 15 minute walk. Overall it's a good place to stay. A little on the expensive side, but still great.
Good Day Ms Leonora D, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We are commended for our proximity to the city's attractions, restaurants and public transportation We look forward to seeing you on your next stay! Best regards, Peter Watts General Manager.
"Love Going Back"
A nice place to receive kind, reliable service, great views, great food. My favorite place to stay when I visit Vancouver for price and location. Ask about group conference discounts. Staff is very quick to respond to needs.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be kind, reliable and very quick to respond to your needs. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Peter Watts General Manager.
"smack in the middle of the city"
This property is not new but its really nice, very clean and the people are very supportive and helpful. we stayed 8 days, had good food, good service ....we had a good time. The location is great..very near the water, near the shopping malls, easy to get taxi.
"Great Hotel & Location"
Rooms were very clean. Location was great! We ate in the Restaurant, drank in the lounge. Food, Drinks and service were all very good. Internet was free in the room. Balcony could use furniture and improvement. Everything else was excellent.
"Great location"
Hotel is situated on Granville Street with only a 15 minute walk to the nearest Skytrain station to the airport, around 20 minutes walk to Canada Place and a short bus ride to Granville Island (although within walking distance if preferred). Our plans consisted of us staying 2 nights and returning for 1 night after we had spend a couple of weeks travelling around BC and Seattle. On our return there was a mix up with the booking (not sure whether it was agent or hotels fault) but this was solved quickly. Our party of 3 adults stayed in a good sized 2 double bedded suite with a sofabed. The living area contained a fridge, coffee maker and microwave. Our suite, with balcony, overlooked the front of the hotel which was quite noisy with traffic and revellers on the Saturday night! Although there are areas where, sadly, homeless people tend to congregate on Granville Street we did not feel unsafe. The food served in the adjacent restaurant was good with very pleasant staff. I would return to this hotel.
Dear Guest, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We are sorry about any confusion regarding your second booking but are happy to read our staff were able to quickly rectify the situation and take care of you. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Decent property"
The property was built, I'm guessing, in the 70's or *maybe* early 80's and you definitely feel it. The bed was comfortable and the air conditioner worked well so it sufficed. The staff were outstanding and friendly and the attached restaurant pleasant at least.
"Good location and good parking"
Hotel is older but somewhat renovated. I found the shower to be a bit finicky and sometimes low pressure. My room had a small balcony and view was nice. Location is great right on Granville tons of places to go eat and walk downtown. Parking is also great as it is secured and reasonable I feel at $16 a night, been to many hotels downtown and they can charge upwards of $50 a night. Gym is basically brand new. Never ate at the restaurant but seems to offer a good breakfast, lunch, and dinner. I plan on visiting again. I found the staff very friendly at this hotel.
"Great place to visit"
I was very impressed with the service by all of the hotel staff from the bellman, front desk, restaurant and because I was attending a meeting also the catering and meeting staff as well. Everyone was always looking for ways to help make the stay better.
"Very nice hotel - Not so nice part of town"
My wife and I stayed at the Chateau Granville for two nights in early Sep prior to a cruise. We were very satisfied with the hotel. Check in was quick, staff were very helpful, and the room was great. However, we walk a lot and their location is not the greatest for walking. We did walk to nearby restaurants and to Granville Island to site see, but were not real comfortable. There was an abnormal number of homeless and street people on the sidewalks at all times of the day. Was told there was a drug rehab clinic somewhere in the area which may have contributed. In addition the area appears to be more run down than other parts of the city we saw. With this said we thought the hotel was great and would stay there again. Just be aware of your surroundings if you go out.
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay and read you comments regarding the immediate area. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Best regards, Peter Watts General Manager
"Good downtown hotel"
Clean and functional. No complaints. It was a garden suite so there was a small garden we had access to. Room was clean and functional. Best part was the location as it is walking distance to most major places including BC Place. Parking was good and easy to access. Nice restaurant that has good service and good food.
Good Day Rodney, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the garden suite as well as our location. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Just ok"
We had a one bedroom suite which had 2 double beds in one room and then a living area with pull out couch. Couch was extremely uncomfortable. Beds were good. Bathroom tile looking tired and could use a refresh. It was hot in Vancouver and we never could get the room to,cool much. No breakfast included, even charged $3 for a bottle of water which were in the room. Rooms was very quite though. A little bit sketchy area. XXX adult store right across the street. Big rooms, but would not consider this a best western Plus. Desk staff not very friendly. Restaurant was good food and good prices.
"Good Stay"
So, we were a little concerned when we arrived by some of the surrounding area. One of the lifts was out of action which was a pain in the backside when we were trying to check out as we had to wait over 10 mins for the lift to be clear. I really liked the size of the room, the separate sitting area and the outside area. The air con didn't reach the bedroom as much as I would have liked and it felt a little stuffy. We could walk to plenty from here, and loved the convenience to Roundhouse station where you can get a direct train to YVR. The service was good at front desk, we loved the cookies each day too. They kindly stored our luggage and the gent that took our bags was really friendly and reassuring. Some of the decor did feel a little dated, but with such a comfy bed, it really didn't bother us as we were out most of the day. I probably wouldn't stay here as a single female as I wouldn't have been very comfortable at night, but I would stay again with friends or my partner. Firestone pizza round the corner was great!
"Excellent accommodation in downtown Vancouver"
We really enjoyed our stay at the Chateau Granville. Our room was on the 15th floor which was great because we had wonderful views of the downtown area. Our bedroom was very comfortable. The reception staff were very pleasant. Indeed the manager of the hotel approached us in the foyer to ask if we were enjoying our stay and gave us some tips on things to visit in Vancouver. There are a number of convenience shops close to the hostel. The hotel has a pleasant bistro on the ground floor, the Edge, which had a nice atmosphere and décor. The fish and chips were great and good value too. The harbour area is only a 20 minute walk away.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Peter Watts General Manager.
"downtown location !"
I stayed here with my family of 5 (3 children 12,9,8) for 5 nights. The concierge Drew was extremely helpful/ knowledgeable about the local area which was great when planning days out. The restaurant was good and provided an alternative to the repetitive fast food and the family room was spacious for our family of 5. The location was good and allowed us to walk to the nearby attractions however this area of Vancouver is not the best for young children on an evening.
Good Day Jammy, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. Guest satisfaction is of the utmost importance to us, it is great to hear that you found Drew our concierge to be helpful and knowledgeable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Peter Watts, General Manager
"Cruise ending Hotel stay"
Hotel was conveniently located and very clean. Service was excellent. Room decor and layout excellent. Only negative was breakfast not included as is common in most Best Western hotels. Also, port and airport shuttles would be nice. However, this is not common for Vancouver hotels in general.
Dear Mike, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room's decor and layout as well as our location. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience as well as your feedback in our Edge Social Grille & Lounge. We will pass on your comments to our Food & Beverage manager, Chef, and our team. Best regards, Peter Watts General Manager
"Terrible visit"
People were great . Hotel expensive rundown. Ac did not work ,noisy. Not a good stay at all. Took my wife to vancouver for a visit of old friends and family. We always stay at best westerns . I am a double diamond member. This was not a good place to stay. Never going back .
"Wonderful Hotel Experience!"
A friend and I chose to stay in Vancouver after being on Vancouver Island to whale watch and Bear watch on a photography tour. This hotel was chosen for its location and the staff of this hotel could not have been better! Our hotel Manager was extremely helpful and polite! Kudos to him! I would recommend this hotel for any traveler to Vancouver!
"Great Stay"
Always love this hotel - Rooms are nicely appointed and are of good size. there is also a large variety of rooms to choose form as well. I have stayed in many different rooms at this hotel over the last year and no matter what room we stay in the beds are so darn comfortable and I love all the pillows you get. The only thing that is not supplied is bath robes and I really wish they would as it would take the room up a notch. The hotel is very quiet and clean. Staff are always helpful. Location is awesome - you can walk to everything you need.
"A little dated but with good service."
The staff were fine although I do not know what I did to deserve being woken by the cleaner at 9am, Breakfast? Average. Location? Good. My one night stay cost Can $ 438 - and they wanted extra for breakfast. What really annoyed me was their attempt to extort Can $ 3.50 for a small bottle of water. On a $400 room, this is taking the pee.
Dear Mr Lennox, Thank you for sharing your review and we are very pleased to have been your downtown hotel of choice. We are very sorry that your visit with us was not what you expected and are disappointed to hear your comments about your experience and breakfast. We appreciate you taking the time to write to us and we will certainly pass on your comments to the team. Best regards, Peter Watts General Manager
"September Long weekend"
I would probably change hotels based on the past weekend I stayed there. I have been a good Hotel guest for years and have never caused problems and the manner in which guests are asked for ID at entrance to me is ridiculous especially if they already have a hotel key. The cost of the room increasing because of a concert by 250% is ridiculous.
Good Day Mr Anguss, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We are commended for our proximity to the city's attractions, restaurants and public transportation. We take the security and comfort of all our guests very seriously. We do have an in house policy whereby only registered guests are allowed back into the hotel after 10:00pm. We apologize if this was not communicated to you and for the inconvenienced caused. We have followed up with our team about your experience. We appreciate you taking the time to write to us about your experience. Best regards, Peter Watts General Manager
"Great central location"
The suites are very roomy and comfortable kings beds. The restaurant was fabulous with great food and atmosphere. I loved how you could upgrade the breakfast voucher to any meal choice and just pay the difference in value. The location is very central and easy walking distance to great eating and shopping in downtown, Yaletown and Granville Island
"Great Location! Pleasant and Helpful staff!"
This was our first trip to Vancouver. We weren't sure where to stay while here because we were planning on not having a car. You do not need one!!! As with most large cities there are some elements on the street that some people do not wish to deal with. The hotel is just a block or two away from some of the cities "night spots" so expect to some homeless people around. We felt perfectly safe walking up and down the street to and from the hotel. The Hotel is secure, clean, and the suite was a very nice size and layout and even had a decent sized balcony. The hotel is close by all of the transportation hubs/buses/and breweries - Yaletown just a few blocks away. We walked to the water taxi to get to Granville Island. Picked up the free shuttle right outside the hotel to Capilano Bridge ( a must ) and walked to Canada Place passed all the wonderful shopping on Robson and took free shuttle to Grouse Mountain ( another must but be sure to take Ski lift to the Peak - beautiful!!!) Best part was taking the Ferry over and spending the night in Victoria. Our Concierges were fabulous! Would definitely stay here again. We did have one of the elevators out of service during most of our stay but the staff was very apologetic and it really wasn't that bad ( we were on 12th floor of 15) especially since we were on vacation...what is the rush. : ' )
"Very Good...."
I stayed at Best Western Plus Chateau Granville during my visit to Vancouver. Very well located, in the middle of City centre, and most popular street. Facilities are good. Good at restaurant is very good. Friendly staff, makes your stay more comfortable. Recommend with pleasure.
"A Chateau in Vancouver"
We stayed here for 3 days before our Alaska cruise from August 17-20/17. It is a very central hotel within walking distance to Granville Island, the waterfront and Yaletown. We had a suite in the front of the building with a small balcony. Granville Street was very lively at night while we were there. If noise bothers you, perhaps a room at the back of the hotel would be more comfortable. We had breakfast twice at the hotel - we were served more than we could eat. It was very good. While we were in Vancouver we visited Capliano Bridge park. It was very crowded, if we had any choice of times it would have been better to go in spring or fall. We took the free shuttle to the park directly from our hotel. We also went to Steveston in Richmond and to Queen Elizabeth Park. Both places were lovely.
Dear Rossy Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Review of best western, Granville st, Vancouver"
Hotel was welcoming, good location and easily accessible to most major sites. Tour bus stop just outside the hotel. Beds very comfortable and though a central location, the noise on the streets not audible at night at all.
Dear Josephine, Thank you so much for your review. We are glad to read you had a pleasant stay with us and that you enjoyed our comfy beds. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"I'm sure there's a better hotel"
Very dated hotel, no driveway to the front of the hotel, you have to get dropped off on the street. 2 tiny elevators next to lobby registration desk with limited amount of room to fit. Rooms dated- furniture, style color. Asked for handicap room- they call it "disabled"- and said I had one- that meant it had a grab bar in the tub, but no other assistive devices to help you stand from the toilet or get into our out of the tub if you could climb over the wall. Beds- too high for short people who can't climb onto a bed but fairly comfortable. Restaurant was ok, nothing great for food, room service options limited food so-so. Was more expensive than I thought it should be. Not sure if travel agent picked it and got a kickback or my parents- though they are not BW rewards people and would have stayed in a Hilton property if they had a choice.
Dear Guest, We appreciate you taking the time to write to us. We regret to hear that we did not meet your expectations during your stay with us. We have an area at the front of the hotel designated for pick up and drops offs. We apologize if this was not communicated to you at the time. Please let us know the next time and we can arrange this for you. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Again, thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager
"Wonderful"
The suite was very nice to have a separate bedroom. The bed very comfortable and quiet for a good nights sleep. Location was great to walk to places to eat, etc. Tours also picked us up at the hotel which was great so we did not have to drive in the crazy traffic. Hotel staff very friendly and accommodating. A bit pricey, but that is what you get when booking for a downtown location.
Dear Marlene Thank you so much for your wonderful review. We are thrilled that you had a pleasant stay with us and that you enjoyed our spacious rooms and comfy beds. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Great overnight prior to Cruise "
Despite being a bit hesitant about booking a Best Western due to my own stereo type of the hotel name in the US, it was a great night. We flew into Vancouver the day before for a cruise to Alaska and we picked a great hotel. It's conveniently located in the city for good Resturant s and the port. The staff was both friendly and helpful. The room was very nice, clean, and overall cost was affordable. I would recommend and stay again.
Dear Brian, Thank you so much for taking the time to do a review of our hotel. We are thrilled that you enjoyed your stay with us before your cruise to Alaska. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we will pass them on to all our staff. We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Great experience!"
We were in Vancouver for 2 days and our stay at the Chateau Granville was excellent. The staff is courteous, helpful and very welcoming. The manager was great too! We had our dogs with us and he made sure to include them in our welcome with a doggy treat bag. Great location. Parked our truck and walked around to all the sites. Hotel staff shared with us about things to see and do and about special events going on during our stay which was helpful in planning our days.
"Happy customer here!"
Happy customer here! Room was great although a bit noisy due to the location (downtown Vancouver). Room Internet connection is very good. Great experience overall. Food was great, too. Will most likely stay again.
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We are sorry to hear that you were disturbed by the noise from outside. We recently installed double pained windows in our hotel in order to reduce any noise level from busy Granville Street. Thank you for your feedback. It is pleasing to hear you enjoyed your dining experience in our onsite restaurant. We will certainly pass on your positive feedback to the chef and his team. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Vancouver Best Western Chateau Granville"
I found both the Manager and the concierge to be extremely helpful in many regards. In addition to accommodating our bicycles indoors one night, they gave some great recommendations for activities and where to go that made our stay in Vancouver truly memorable and would prompt me to highly recommend others to visit Vancouver and stay at the Best Western Chateau Granville as well. Excellent staff that genuinely understand how to address the specific needs and requests of their guests. Kudos all around! Location was also excellent - a short walk to anywhere in downtown Vancouver;-)
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. Guest satisfaction is of the utmost importance to us, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We do our best to provide a premium experience both inside and outside the hotel for our guests during their vacation. Thank you for your recommendation and for choosing our hotel. We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Clean, comfortable, reasonably priced and with a courteous staff"
I recently had a five-night stay with my teenagers, and we enjoyed this hotel. The staff was extremely friendly, helpful and courteous. The suite we had on one of its top floors was clean, modern, reasonably priced for the summer and provided us with a nice view looking north. We did not hear any noise from Granville Street from our room. While we were not thrilled with the hotel being in a rather sketchy neighborhood. being from the New York City area, we were not thrown by this. We enjoyed the close proximity to Yaletown and its fine restaurants. We regret we did not try out the hotel's own adjacent restaurant.
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and liked the view from your room. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We look forward to welcoming you on your next visit to Vancouver and hope that you will be able to try our onsite restaurant on your next visit. We offer happy hour from 4pm to 6pm every day, which is very popular among our guests! We appreciate you sharing your comments and hope to see you again soon. Best regards, Peter Watts General Manager
"Walking distance from the NHL Arena"
Room and bathroom was spacious and clean. The restaurant on site was excellent. Our vehicle was broken into in their gated parking lot, which sucked, but the front desk was very accommodating. Will stay here again the next time we come into see the Vancouver Canucks!
Dear Emaline, Thank you for your feedback regarding your stay at the Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are happy to hear the accommodations and the restaurant were excellent. I feel disheartened about the unfortunate incident that you experienced. This is an unusual occurrence in our property. This type of activity is rare as the lot is gated and requires a payment in order to enter the parkade. We hope you understand that this unfortunate incident was a random act. We thank you for your feedback and we again apologize that we could not meet your expectations on your stay with us. Best regards, Peter Watts General Manager
"Granville Street Vancouver"
We decided to stay at the Best Western as we were going on a cruise and the hotel is located downtown on Granville Street and within walking distance to the ships. Check in was easy and we found the hotel to be clean with large comfortable rooms. As you are downtown it is close to shopping and restaurants. Supper at the hotel was very good and medium priced. The only negative comments are that the room we had faced the street and it is very noisy all night long, and for the price of the room I feel that parking and a continental breakfast should be inlcuded. I would recommend this hotel and hope that they change to include parking and breakfast.
"Convenient Location, Okay Staff"
The property itself was conveniently located in downtown Vancouver putting you nearby lots of restaurants and stores. The room was comfortable and clean. There is complimentary wi-fi, water in the lobby as well as cookies. The bell boys by far were the friendliest and most helpful staff at this property. I only wish that the front desk staff shared their hospitable spirit. I really wish I remembered the names of the two bell boys who helped us, one was a older gent who seemed to really love the rodeo and the other a nice Irish lad who was just so pleasant.
Dear Julia, We are pleased to have been your downtown hotel of choice. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We are glad you enjoyed your stay with us and took advantage of the complimentary chilled infused water and cookies offered to our guests in our lobby. We are delighted our Bellmen were able to assist you while you were here. Thank you for sharing your kind words and taking the time to do your review of our property. We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Convinient and Confortable"
This hotel was in a great location and had spectacular customer service! Upon arriving at the hotel we wanted to visit Vancouver's waterfront, and the hotel was within a 10-15 minute walk to Canada Place and many local restaurants and shopping locations. We were also partaking in one of Vancouver's hop-on hop-off tours, and the stop for the tours was literally right outside of the hotel! The room was clean, the Wi-Fi worked great and the customer service was spectacular. There were two incidences where we requested more towels and the towels were brought up within minutes! In the lobby, the concierge was also very helpful, always asking if there was anything we needed assistance with, and eager to help with any questions we had. The only thing that I wish different about the stay is that it would have been nice if breakfast was included. In saying that- there are nearby convenience and grocery stores which make a quick breakfast for the morning possible. Overall, the stay was great, and this hotel is located close to many of Vancouver's various attractions whether you be visiting for business, or as a tourist.
Dear Nicolas Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and loved the guestroom. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Great location"
Great location within walking distance to many attractions. Wished breakfast and parking was included for the price. Room was spacious and very clean. The service was quick when we asked for extra towels. The concierge was very helpful.
Dear Guest, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We get many comments on our great location in the heart of our beautiful city. We are delighted to hear our concierge was very helpful during your stay. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"Hot bedroom"
Airconditioning in the bedroom didn't work properly. They share 1 system with the sitting area. Most of the cold air goes there. Blocking the airflow there increases the flow in the bedroom a bit. Still it was too hot to sleep. Just across the street on Granville avenue there are some weed shops that attract some 'junkies' etc. they tend to stay on that part alone though and can easily be avoided. Never felt unsafe.
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. We apologize for the issues you experienced in your guest room with regards to the air conditioning in your room. We have informed our maintenance team to look into the mentioned issues. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we hope to welcome you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Very comfortable great location "
Stayed 2 nights after longhaul flight. Rooms large with lounge area and beds very comfortable. Decor bland and dated. Quick check in. Location couldn't have been better for exploring during our brief stay in this wonderful city. Included breakfast fruit salad and pastries
"AMAZING staff "
My fiancé and I are here on business, and were previously booked into another hotel (no more than 4 doors down) that turned out to be absolutely horrible. Rebecca, Drew, and Allanah at Best Western were incredible. I can't stress enough how they turned our visit around. They were able to get us underground secure parking (which the other hotel did not have parking at all), they were able to get us a room on super short notice at a great rate, and even gave us a nicer room than we expected. They held our bags until the room was ready without problem, and have left me feeling so happy and relieved. Huge shout out to them and their impeccable customer service!
"Short stay"
Reviewed several hotel choices before deciding on BW Chateau Granville before our cruise. Big room, quiet. Good location. We were able to walk around before our cruise. Short walk to Granville Island. Breakfast at hotel was good. Staff very helpful. Special kudos to concierge for getting our cab in a short time. Would stay again if ever in area.
"Good Hotel, Great Location"
We stayed at the Best Western for 4 nights and cound the accomodations to be very reasonable for our family of 5. The bedroom being separated from the living area was an added bonus for the 5 of us. The hotel is older but it is in a great location and is kept clean. There is a mini fridge, microwave and Keurig machine in every room. The workout facility has good machines and was never too full. The location of this hotel was great. We were able to walk to Granville Island, Canada Place, Stanley Park, Yaletown and many other places. Those places are also easily accesible via cab. Capilano Suspension Bridge and Grouse Grind were all a short drive away. There is also a free shuttle that will bring you to some of these places. We were also able to walk to Sunset Beach in about 25 minutes to view the Festival of Lights (which is a great show). Plenty of shopping and restaurants are available to you as soon as you step out of the hotel. Downtown Vancouver can have questionable activities in some places but we never felt unsafe. The restaurant on site also had good food and service. Drew, who stands at the front kiosk, was most helpful during our stay. We had a lot of questions about things to do, places to eat, and places to avoid with our kids. He was very detail oriented and explained everything we asked plus more! He gave great suggestions about things we hadn't even considered doing and he gave honest advice about the activities we planned. He was very friendly, and though we didn't need it, I also saw him arranging cabs and helping with luggage for other guests. His service was really above and beyond.
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the amenities. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge. We appreciate you sharing your comments and will certainly pass on your feedback to our team. We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Great Downtown Vancouver Hotel"
We stayed at Best Western Plus Chateau Granville Hotel Suites when we went to the Celebration of light. We were within 30 minute walk to Sunset Beach, close to restaurants and Granville Island. The room was awesome, large, clean and quiet. We use Best Western for most of getaways.
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and loved the guestroom. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your lovely feedback and for your brand loyalty to Best Western...this is greatly appreciated! We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Rooms smell, dated decor."
The staff is decent, the restaurant is great, the rooms smell of the cigarettes from years past, the parking area is clean and secure, and the elevators let anyone go to any floor. Book here if you need a hotel downtown, and don't plan on staying long in your room.
Dear Guest Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We regret to hear that the room smelt of smoke upon your arrival, we are a non-smoking hotel, we request that all our guest do not smoke in the room and should they wish to smoke to do so on the balcony with the door closed. We apologize for the issues you experienced and we have informed the head of housekeeping of same. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"Affordable Hotel in Downtown Vancouver"
Great hotel, friendly staff and conveniently located, it gorgeous Dowtown Vancouver, only thing that would make this hotel better would be a pool! My family and I will stay at this hotel again when we come back to Vancouver
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. It is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"5 Star Service"
Room was clean and inviting. Great view of the city and downtown. Great location, very close to shopping and activities. Staff was helpful and professional. Breakfast and dinner was delicious. I would recommend this hotel to anyone!
Dear Rebecca Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the view. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the meals that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for choosing our hotel and for your recommendation. We look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"A Very Nice Hotel in Downtown Vancouver"
An excellent hotel and friendly staff central to all that Vancouver has to offer. Spacious and clean room. Very comfortable bed. Chinatown, Gastown, Yaletown, Granville Island Market and Stanley park within walking distance. Wifi available but slow. The lobby was small and at times too crowded.
Dear Guest Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your evaluation in regards to the Wifi. This is important feedback which allows us improve our guest experience for the future. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Expensive"
Big bucks for a very tiny room. Had to pay extra for parking, seems crazy to me. I definitely will do more research before my next trip to Vancouver BC. They charge you for every little thing. Not planning on staying here ever again.
Dear Guest Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We work hard to ensure that our parking rate is one of the most competitive in downtown Vancouver. We are disappointed to hear that you were displeased with this aspect of your stay. We regret to hear that we did not meet your expectations during your stay with us and we hope to have the opportunity to welcome you again in the future. Best regards, Peter Watts General Manager
"good hotel"
the rooms are awesome, and it has a restaurant which we had supper and breakfast both meals were awesome .We went for the phantom of the opera at queen Elizabeth theatre. it is a 5 dollar cab ride away. I would stay there again.
"Great Value, Great Location."
The price was right, good service, great restaurant and luckily we were on the quiet side of the hotel. Small area in front of hotel to park till your checked in - enter it on left of hotel. It will feel like your parking in front of the main door, and basically you are but it works !!
"Best Western Plus Chateau Granville Hotel"
We were in town for a wedding, the room was fine for our nights stay. Check in was easy, staff were friendly other than that we had no interaction with anyone. The express check out worked well for us.
Dear Janice Thank you so much for your review. We are thrilled that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Nice location at downton of Vancouver"
We can walk for shop and dine, only about 12 blocks or 10 minutes by taxi to Canada One (Pier). We walked to Pacific Centre, Nordstorm and Holt Renfrew, and we only need 10 minutes. We tried the suite room with living room and balcony. It was weekend so we can watch activities on the street from balcony. Nice room and bathroom too. Before check out we ordered taxi at front desk for 5, but the taxi refused to take 5 so we took 2 taxis and no help from hotel staff. (We came to this hotel with only 1 exact same kind of taxi and luggages ordered from Accent Inn Richmond BC)
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. As it is peak season in Vancouver the taxi service may be busier than usual. Local taxi firms cannot always guarantee 5 person vans available for guests at short notice. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"Great Place to Stay"
It is a nice hotel with a great location, great staff, and would recommend to anyone. It is is the heart of downtown Vancouver and you can walk most places. We were upgraded to a suite and it was beyond our expectations.
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the suite. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be accommodating. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Review of week long stay at Best Western Plus Chateau Granville"
The Hotel was centrally located so it was easily accessible to many parts of the city, by walking and/bus/cab. Each of the staff members were helpful and friendly and offered suggestions of things to do and places to visit. It was a pleasure to experience their interest and concern for our well-being. The dining room offered very good food and we ate there several times for breakfast and dinner.
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge. We are pleased that you enjoyed your dining experience. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Location Plus"
Booked this hotel for one night as I wanted to watch a show at the Queen Elizabeth Theatre. The location is excellent. A short stroll down Granville St. and you will come across many restaurants and bars. The theatre was only 5-10 mins walk away. Pacific Place was 5 mins walk. Many attractions are within easy walking distance. I booked a single bedroom suite and the room was extremely spacious. Lots and lots of room . The beds were comfortable and the chocolates on the bed were a nice touch. It seems that all rooms have a balcony. The living space with the couch and tv was spacious and with three of us in the room it felt extremely roomy. The room would be bigger than some studio apartments out there. There is a bar and restaurant at the hotel.I did not go there so can't comment on that. The lobby area is a little small and there are only two lifts. The lifts seem to be old and make strange noises when moving. There is parking below the hotel and was charged $16 for overnight parking. All in all, it was a great stay and would easily recommend to anyone needed a convenient location in downtown Vancouver.
Dear Clifford, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the suite to be spacious. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to the elevators. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Convenient location"
Nice clean hotel located in the heart of Vancouver. If you stay on a Friday or Saturday night be sure to ask for a room that is not on the street side. They close off the street and party all night. The noise carries and it sounds like the people are in your room. We were on the 14th floor and couldn't figure out where the party was that was so noisy! After two nights of the noise we asked to be moved. This was on a Sunday and the street party doesn't happen so we got one nights good sleep out of three. Bell Captain is a wealth of information of what to see in Vancouver. He will help you arrange a tour or give you a map to do it on your own. The restauraunt attached is fabulous for breakfast. Dinner was a horrible experience. Walk a few blocks from the hotel to find the row of restaurants to chose from. Lots of good seafood, excellent service.
Dear Brian Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. We are sorry to hear that you were disturbed by the noise from outside. We recently installed double pained windows in our hotel in order to reduce any noise level from busy Granville Street. Thank you for your feedback. We are pleased to hear that you enjoyed your breakfast in our onsite restaurant, but regret to hear that we did not meet your expectations for dinner. Thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager
"Great place to stay in downtown Vancouver!"
Enjoyed my stay in such a prime location, a walk down Granville street to some great restaurants. Went out on the town and enjoyed a night of dancing. Further down the street is Robson where there are so many places to shop.
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate your lovely feedback and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager
"Wonderful Location in Vancouver"
Helpful and accommodating staff! Delicious breakfast, great location, not far from port to board cruise lines, walking distance to many restaurants and bars, Highly recommend! We had 18 family members ages from 13 months to 77 years,
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and your dining experience at The Edge. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be accommodating and helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager
"service and stay"
I primarily travel for business, I always find the staff and service at the Chateau Granville Exceptional, and the location is very convenient. The facility is older but well maintained and the staff are well informed.
Dear Darren Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"BW Hotel Experience"
Good location Hotel with Average Quality Overall, The amount being paid for the breakfast was supposed to be for the full room, but at the end some Coupons were given for the adults Only with very limited choice of breakfast items in a small restaurant. The Elevators were very slow and couldn't support the guests. In overall and expensive stay but with an average quality.
Dear Guest Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret that you found the choice of breakfast items limited. We will certainly pass on this feedback to the chef and his team. Thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager
"Road Trip 2017"
This is our 2nd time here and you can't go wrong . Nice restaurant and lounge ( outside seating also ) , good food and enough to fill you , blocks from shopping , Yale Town , sea bus to Granville Island , BC Place is a 10 minute walk , Gastown , Stanley Park and everything else can be reached with a 5-10 minute cab if needed . Staff here is great and friendly , there is underground parking we used here which runs at about $20 a day and is gated and we found very safe . We also asked for a higher up room this time and they put us on the 15th floor which gave us a great view . Rooms are spacious and they come with a balcony which is awesome !! We will go back again for sure .
Dear Ron Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We are delighted that you enjoyed your dining experience in the Edge Social Grille & Lounge. Our patio is always popular with our customers during the summer season! We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Nice Hotel"
Very nice hotel. It is within walking distance to shops and restaurants. The rooms were clean and comfortable. There is no complimentary breakfast like you would expect at most Best Westerns which is a drawback. Otherwise I would highly recommend.
Dear Patricia Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are often commended for our proximity to the city's attractions, restaurants and public transportation. Breakfast is not included with our guest rooms, we do however have a bed and breakfast package that you could book for your next stay which includes full hot breakfast for 2. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Very good hotel to stay & enjoy Vancouver"
Good location to enjoy Vancouver shopping & night time entertainment. Easy check in and check out. We were in the city for a medical appointment & it was nice to have a slightly home like room with the suite experience.
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and found the suite to be spacious. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"Vincentpdx"
Hotel staff is very professional and good from front desk to cleaning group. Its not like the Hampton Hilton on Robson but my wife likes it, my 16-21 kids love it. people say " happy wife happy life" I fell good.
Dear Vincent Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you and your family enjoyed your stay with us. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Not in my favorite part of Vancouver"
Cons: *The hotel was in downtown and not in the ideal area for kids it you want to walk around. *Room was not as nice as shown on the pictures. *Strange smell in the room. Not offensive but not pleasant. *$20 extra for parking. Not noted anywhere so that was a surprise and had I known I would have probably chosen a different hotel *Offered free coffee pods but $1.60 extra for bottled water in the room. Can't have coffee without the water. *Electrical outlets are in an inconvenient locations for devices. Not any near the bed where you can charge & use unless you pull out the end table & unplug the lamp & alarm clock. The connections were loose too so it wouldn't hold the plug securely and fall off easily. *Faucet was dripping and could not tighten it to stop it. Pros: *Nice staff *Nice restaurant connected to the hotel but mediocre food. *Bed was really comfortable. Sheet a little scratchy but pleasant. *Room included a small fridge, microwave, Keurig & safe. *Lobby offers chilled lemon, mint & cucumber infused water and cookies. (Reasonable prices for room service from restaurant. Overall: Because of the location of the hotel and the lack of access for device charging in this digital age, I would not choose to visit this hotel again.
Dear Moenju Thank you so much for your review. We hope that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. We apologize for the issues you experienced in your guest room with regards to the plumbing. We have informed our maintenance team to look into the mentioned issues. We regret that you were disappointed with our underground parking. We do our best to keep our parking rates very competitive in comparison with other parking facilities in downtown Vancouver. We hope that you enjoyed your dining experience at The Edge and we appreciate your feedback in regard to the food. We appreciate you sharing your comments and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager
"Nice Hotel, very Nice staff"
The staff was really nice, especially the man at the information desk for trips and the Breakfast lady. She was Dutch too! Nice big rooms, with good coffee and a fridge. The Living room was huge and nice to have a place to hangout instead of you bedroom. Wifi was amazing every room has it's own wifi router!
Dear Thomas Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the rooms to be spacious and the amenities convenient. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"In the center of the city"
There was nothing disturbing but the sleep quality. The street is ver busy with traffic. Thus the noise increases. The room is clean and the bed was good. Lots of Restaurants around. You should try Hamilton street for dinner
"Great value for this hotel"
I've stayed here many, many times and again did not disappoint. The hotel was full; luckily I booked ahead and it was extremely busy in the lobby always. Staff was always patient and pleasant and bent over backwards. I'll stay there again in a heartbeat! Love this hotel, clean, central and affordable!
Dear Sierra, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Great please to celebrate"
WE WERE SPOILED!!! We arrived on the 21st (my birthday) and dropped our bags- upon our return we found that we were upgraded from the 2nd floor to the 12th and the room was much more than we expected! To my surprise I found 3 cheese cakes for us and a very sweet birthday card. Thank you so much for that! On the 22nd- our wedding anniversary we received chocolate dipped strawberries, champagne, and bubbles for a bath. The 23rd was no different, my wife's birthday and she received a piece of chocolate cake and a very sweet birthday card. All brought in while we were out, so we came back to a sweet surprise each day. As you can see we had a lot to celebrate and do ever year- the staff was amazing and took care of us every step of the way. We traveled with our 7 year old daughter and she was treated like a princesses. We could not have been more pleased with our stay and are looking forward to booking another stay with them.
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and your surprise. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your lovely comments to our team. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager
"After Cruise stay"
We got off a cruise ship on Friday morning and stayed at this hotel. As it turned out the location was perfect as it was right at one of the stops of the Vancouver Hop On/Off tour route. We also took advantage of the ships coordination with the tour company to deliver our luggage from the ship to the hotel. When we got back, our luggage was in our room. And to boot, there was a small plastic bag with some extra coins that had fallen out of luggage (to much for my coin purse). When we got there, they checked to see if it was ours as they were not sure. How easy would it have been to just keep a bag full of coins?). Kudos to the front desk and bellhops. The room itself was beautiful. There was a 'living room' that connected to a desk and cabinets (that had the fridge, coffee maker and microwave). There is a chair and sleep-sofa in the LR area with a coffee table. There is a balcony in front of the desk. And yes, you can go out on the balcony which was nice as it overlooked Granville street. The bedroom is separate with a door that closes. We did encouter 2 issues. The first was the faucet in the bathroom sink seemed to be plumbed wrong (from what we're used to). If you turned the water on to 'cold' it was hot and vice versa. The tub was correct. The other thing was hubby commented someone was yelling or partying during the night. As it turns out, they shut part of Granville Street on Friday nights, which we didn't know. Had we known, we would have asked for a room facing away from Granville. All in all, we loved the hotel and should we ever make it back to Vancouver, we would stay there again.
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and you loved the room and the balcony. We are pleased to hear that you found the amenities convenient. We are sorry to hear that you were disturbed by the noise from outside. We recently installed double pained windows in our hotel in order to reduce any noise level from busy Granville Street. Thank you for your feedback. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Have stayed here many times"
The staff are experienced and friendly, most have been there for a long time and know a lot about the area. The King Suite is a great size and has a usable balcony. The restaurant in the hotel is good, but there are dozens more and various bars and Night clubs and bars in the area. Shopping is easily accessible for most everything within a 6 block radius. Public transit is right out front and a short walk takes you to The Canada Line, giving access to the rest of the Lower mainland and the Airport. The area around the Hotel has people of all ages and walks of life, which we find interesting. Have stayed dozens of times and always felt comfortable and safe.
Dear Ross Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Medical appointment"
Stayed here last year for Medical appointment. Close proximity to St.Paul's Hospital. Perfect location for sight seeing and shopping in the downtown core. ( Yaletown, Sunset beach, Granville Island etc.)
"Good, but I'll stick with my budget hotel in future"
I splurged by staying at this hotel, since I normally stay at a cheaper, non-chain place when in Vancouver. Although this hotel was fine, I can't say it was so much better that I would choose this hotel in future over my normal choice. Downtown Vancouver is simply over-priced when it comes to chain hotels.
Dear Alan Thank you for taking the time to share your comments. We are very sorry to hear that your visit with us was not what you expected. We hope that we were able to make your stay as comfortable as possible and that you enjoyed your visit to Vancouver. Your feedback is important to us, as it helps us to see where we can improve further to create the best possible experience for our guest. We hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager
"Great downtown location, friendly professional staff."
We have stayed in the Best Western Chateau Granville on many occasions. It is nicely located downtown, with easy walking access to Granville Street, Robson Street and Davie street, all fine shopping and dining areas in the city. Really fine staff that are courteous, friendly and professional, a winning combination.
Dear David Thank you for your great feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager
"Great Service"
This hotel was very adequate towards our needs. The location is good for people to access the cruise ships but is in an area that is very noisy on the weekends. The check in staff were all professional & helpful. The room was clean with all working amenities. The restaurant was very accommodating to our needs as well.
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. We are delighted that you enjoyed your dining experience in the Edge Social Grille & Lounge. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Nice stay but beware the sirens"
Nice room, excellent service, concierge was amazing for cabs and suggestions... but beware the night life in that area. Lots of activity at night, and several sirens during the night. Tends to interrupt the sleep pattern.
Dear David, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We regret to hear that you were disturbed by any outside noise. Being in the heart of downtown there is a certain level of urban activity that takes place. We recently installed double pained windows in our hotel in order to reduce any noise level from busy Granville Street. Thank you for your feedback. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Great stay but be aware of the taxes!"
The hotel is located in downtown Vancouver on Granville street which is very busy. The hotel is clean and good breakfast choice. Very friendly staff and well appointed rooms. All hotels in Vancouver have extra taxes which really bumps up the price on your original quote. Good location for us, we attended a conference near the Waterfront an easy 20-25 minute walk down Granville St and shops restaurants within easy walking distance. My only concern if I had been travelling alone I would have been wary walking up Granville St at night, it's very busy with many people spilling out of bars but on the whole we were happy at The Best Western.
"Great value in a good location"
We stayed here pre- and post-cruise and would recommend it. Good size room/suite, comfortable beds, and some of the best prices we found in downtown Vancouver. Within a short walk to Gastown and surrounding area. Would definitely stay here again!
"Best Western Review"
All services are consistently high quality at Chateau Granville and Langley Motor Inn. I especially enjoy the quality beds, matresses and linens. Also the chocolate on the pillow at the Chateau is a nice touch.
"Great service."
Only stayed 1 night before leaving for cruise. All staff were great. Concierge was exceptional. We felt very well taken care of. He recommended tours and restaurants, told us how to get there, and arranged our taxi when we checked out.
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"Good location"
We stayed two nights and was conveniently located for our purposes. Clean comfortable rooms, although decor a little outdated. Bistro and bar very nice and service overall excellent. We would stay here again.
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and your dining experience in The Edge. Thank you for your feedback on the decor. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Great location, clean rooms"
Minor issues, loud a/c, one lamp never worked. There was a party next door and we didn't hear a thing! Beds were nice, love the duvets. Shower worked great. Prime location in my opinion, just overpriced not a fan of pay parking when I pay over $300 a night. Not affordable for our family of four, getting priced out of holidays in our own province
Dear Deirdre Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the beds. Thank you for the feedback in regard to the air conditioning. We will inform the head of maintenance to look into this issue. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Due to the level availability of parking in the downtown area, we strive to offer affordable parking within our property. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"BC Childrens Hospital trip"
Lilly Lou my daughter had her quarterly Type One Diabetes appointment at BC Childrens hospital. Thank you she thought it was fun and great to be in such a nice hotel. Seeing her happy definitely makes me and my family feel good.
Dear Guest, Thank you so much for your wonderful review. We are delighted that you and your daughter enjoyed your stay with us. Your feedback is greatly appreciated! Thank you for sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Okay hotel not the best bed or location"
Stayed there for 5 days while on vacation in Vancouver - average hotel - really no lobby - staff was amiable but not overly helpful - room was small but clean - bed was a queen but very soft on the edges - so soft that laying on the outer quarter you slide off the bed. Area is not the best on the verge of the a bad area - Sign on desk saying all guests must be registered by 11pm - glad we made it as we landed just before 10pm. Would have been nice to know ahead of time. Lot of street noise - they have a card on the bedside table saying there are free ear plugs in the drawer. Would likely no stay here again.
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are sorry to hear you express disappointment in regard to your stay with us. We do regret that you felt our team did not deliver your expected service standards. We will certainly pass on your feedback. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our proximity to the city's attractions, restaurants and public transportation. Thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager
"Close to Nightlife and Restraurants"
The hotel was easy to find and has a garage parking entrance to the rear of the hotel. The room was excellent - very spacious and clean. Great views including a balcony which we enjoyed as it was cool in the 1st week of May. Hotel staff was friendly and helpful. The restraurant connect to the hotel was really good and convenient for breakfast - not too expensive - very good service. Nice hotel for money.
Dear Guest Thank you for your review. We are pleased to know that you enjoyed your stay with us and enjoyed the views from the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"God value"
Great hotel with the best breakfast ever at the 'Edge' adjacent to the hotel. friendly relaxed atmosphere. Very big room. comfortable beds & room. Just a shame the neighbourhood is dirty & feels unsafe. Some of the shops are very seedy & homeless people everywhere. It is on a good bus route & only a 5 minute walk to Downtown.
Dear Carl Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are thrilled that you enjoyed your stay with us and you loved the room and the beds. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our proximity to the city's attractions, restaurants and public transportation. We are delighted that you enjoyed your dining experience in the Edge Social Grille & Lounge. We will certainly pass your comments onto the team. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"A New Favorite"
We are a family of 2 adults and 2 small children, and found The Best Western Chateau Granville to be the perfect place to spend our May Long weekend. Upon check in, the 2 front desk agents were friendly, funny and upbeat. Our room was huge and having the separate living room from the bedroom made it nice to relax after the kids went to bed. It was insanely clean and the entire place gave me a little upscale feel. We loved walking down the road to grab pizza by the slice or jump on the sky train. We ate at Edge restaurant and while the food was really great, it was over $80 for a pretty simple breakfast. The service and food were great, just a little pricey for breakfast for 4 on a budget. My one and only "complaint" if you could even call it that (and was completely out of the hotels control) were the balconies. While lovely for adults, we were nervous about the safety and railing height for our 2 kids. We called the front desk and within 2 minutes someone was upstairs with a master key locking it from the inside so we didn't have the stress about it. We will be back 100%!!
Dear Laura Thank you so much for your wonderful review. We are thrilled that you and your family enjoyed your stay with us and found the rooms to be spacious. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. We are delighted that you enjoyed your dining experience in The Edge. Thank you for your feedback - this is important to us as it helps us to see where we can improve further to delight our customers. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager
"European Flavor"
The Best Western Plus Chateau Granville has a definite European flavor from the small "parking lot" (2 cars) in front to the rooms inside to the attached Edge restaurant. A bit small by American standards the rooms are well equipped and spotlessly clean. The Edge restaurant is very convenient and the food is excellent (reviewed separately). They do not rely on your "captive audience" status as there are many excellent restaurants in convenient walking distance. The staff was very helpful to a pair of very, very late arriving "senior citizens" (with no luggage thanks to Alaska Airlines). If your travels ever take you to Vancouver, I would heartily recommend the Chateau Granville.
Dear Joe Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for your recommendation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Still a Favourite"
Yes it can be a pretty sketchy part of Granville but Vancouver is a big city with big city problems! But the location to the Theaters, music venues, Yaletown eateries and shopping makes us come back time after time! The hotel has great front end staff, very clean rooms and comfy beds!
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the beds. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Hey well and good place to stay."
Hey well and good place to stay. The best Western was quite comfortable and in a great location. It was within walking distance of excellent shopping, dining and walking. The price was very reasonable for Vancouver. The public transit makes it easy to get around.
Dear Julia Thank you for your review. We are pleased to know that you enjoyed your stay with us and found the public transit to be convenient. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Again, thank you for your lovely feedback and for choosing our hotel. This is greatly appreciated. We look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager
"Good location. "
Great location if you want to be in the heart of the action. Easy walking distance to many restaurants attractions and sight seeing adventures. We have stayed there many times and always have found the staff friendly. The rooms are clean and quite.
Dear Guest Thank you so much for your review. We are thrilled that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"It's a Best Western....in a sort of sketchy area...."
As a former travel agent I understand that the Best Western brand is a franchise and for the most part is used for brand recognition. I had hoped this Best Western would be more on par with the Best Western in Victoria or the Best Western we stayed at in Lake Tahoe or Pismo Beach. This is not that. It's a large scale hotel that has a convention centre space inside as well as a restaurant attached to it. When we arrived on a Tuesday evening around happy hour and found the restaurant pretty empty that didn't bode well. Our initial front desk staff was polite but curt and not particularly warm or friendly. When we got to our room (which was quite nice, decent view, comfy bed) we found the wifi password did not work. When I called down to the desk to ask the person I spoke with sounded almost accusatory in his tone. When I was given the correct password he mentioned they would send up a new sheet for the directory (3 days there and this was never done). The stretch of Granville St this hotel is on is rough - it's seen better days and come nightfall there are lots of clubs (mostly punk, metal type places). There is a mini mart across the street however it doesn't open until 8am which seemed crazy to me. The hotel could stand to improve their customer service and perhaps consider including a deluxe continental breakfast (we found that many surrounding restaurants weren't open for breakfast). We wound up having breakfast both mornings at Tim Horton's (not my idea of vacation breakfast). I would be hard pressed to stay at this hotel again based on our recent experience.
Dear Trista, Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We pride ourselves on our customer service. We regret to hear that you felt our front desk team were not concerned about your experience. We are sure that was not their intention. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. Thank you for your feedback in regard to the room. We are pleased that you enjoyed the bed and the view. We will inform the housekeeping in regard to your comments about the Wifi. Our restaurant, the Edge Social Grille & Lounge offers a variety of choices from our a la carte breakfast menu served every morning at 7am. We regret that you did not have the opportunity to experience this this. Your feedback is important to us as it helps us to see where we can improve further to delight our customers. Thank you for choosing our hotel and we hope that we will have the opportunity to welcome you again in the future. Best regards, Peter Watts General Manager
"Disappointed"
Overall a disappointing experience. We stayed on points but if I had paid cash I would have been upset. The posted rate online was $249/night. Way overpriced. Liked: Suite style format of rooms. We had 1 bedroom w living room. Includes small bar fridge and microwave. Location was great for walking access to Yaletown and some great restaurants. Disliked: No parking in front for pick up/drop off. Chase patrons away. Bullet-proof foam pillows which jack your head up. Rude and unhelpful answer when I inquired about ANY other type of pillows. No. Tough luck. So I ended up wrapping my fleece jacket up to form a more suitable pillow. Not great. Stingy on coffee supplies. Very basic hotel. Not a 4 star hotel at all.
Dear Brenda We appreciate you taking the time to write to us. We regret to hear that we did not meet your expectations during your stay with us. We are delighted that you found the bedroom to be spacious and enjoyed the amenities. Thank you for your feedback in regard to the pillows, we will inform the head of housekeeping. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We have an area at the front of the hotel designated for pick up and drop offs. We apologize if this was not communicated to you at the time. Please let us know the next time and we can arrange this for you. Again, thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager
"Over charged"
Hotel over charged me for my stay. I was told I could pay in U.S dollars and the rate / exchange they give me was absolutely horrible. Location is nice but be careful how much they say they are going to charge you when you arrive your stay will cost more then told.
"Small Jewel of a hotel"
I had a fabulous time here. I came for the Vancouver marathon. This hotel is close to shopping, great restaurants and the metro. Wonderful base from which to explore. The staff is the real jewel here, so friendly and helpful. I had awesome views from my room and the on site restaurant is great.
"Great home base to explore Vancouver!"
Hotel is located within easy walking distance of Yaletown and other great areas to explore. We rented bikes and rode around Stanley Park, enjoyed the easy bike paths. Vancouver is a foodie city - the restaraunt at the hotel was great! And much quieter than the ones in Yaletown. Would highly recommend this hotel.
Dear Robin Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and your visit to Vancouver. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We truly appreciate your recommendation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"Satisfactory stay"
Was a little noisy at night but comfortable stay overall. Came to Vancouver for a wedding with my 4 children. Great location for shops and restaurants. Parking around back was tricky with minivan. Fridge was noisy.
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. Thank you for your feedback in regard to the amenities. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"Comfortable Stay"
The room was just as good as the higher end hotels. Just needed one night before cruise departure. Went out in area to find dinner, because the hotel restaurant closed at 9:30. The area around the hotel seemed a little questionable. I would advise staying in after dark.
Dear Guest Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Top 3 Reasons"
1: The rooms in this hotel are cared for and maintained with meticulous detail. Everything from cleanliness to the chocolate snack with the personalized note from the housekeeper. 2: The location is great for seeing Vancouver on foot. Granville Street certainly has it's issues but I've never experience any aggressive pan-handling. I've stayed in this hotel on multiple occasions and walked in every different direction. Vancouver is a fabulous city. 3. The value for this property is exceptional. The staff are friendly, professional and engaged in insuring a good night's stay. I always sleep well at this hotel.
"Recommend"
I would recommend this hotel everything was great. The staff the cleanliness, the rooms are comfortable overall nothing to complain about. The location is great lots to do during the day or night. As I had an appointment at Vancouver Hospital the cab fare was cheap $20.00 with tip included.
Dear Mary, Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager
"5 Day trip to Vancouver - Great Hotel"
We stayed in this hotel because of its location and the fact that we have always had a good stay at the Best Western hotels. This hotel was clean and pleasant staffed with helpful and nice people. Location was fantastic as it is in walking distance to great sites, fantastic food and right on the subway line. This Best Western did not disapoint and would be happy to stay here again.
Dear Guest Thank you for your lovely feedback and for your brand loyalty to Best Western, this is greatly appreciated. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver. We are delighted that you enjoyed your dining experience in the Edge Social Grille & Lounge. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best western Chateau Granville"
We had a wonderful time Front desk staff where pleasant and helpful as where all other staff. The hotel was clean and the beds where super comfy. Location was perfect. It was easy to get to attractions in the city.
Dear Erick Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the location to be convenient. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. We appreciate you sharing your comments and we look forward to welcoming you again on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Very successful one night stay"
We stayed in a very comfortable and clean one bedroom suite. The beds were very comfortable with nice bedding and plenty of pillows. We were on the 4th floor so the street noise was very noticeable, but given the area of town and the fact it was a Saturday night, not surprising, and not the hotel's fault. We had breakfast in the Edge restaurant, it was not inexpensive, but very tasty and generous portions. I would definitely stay at this hotel again.
Dear Guest Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us and that you enjoyed the suite and the amenities. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you back again on your next visit to Vancouver. Best regards, Peter Watts General Manager
"Amazing staff"
The staff at this hotel was incredible. The entire staff was friendly and very accommodating. My family joined me in my last night there and they quickly accommodated this change and reserved me another room and moved my bags for me while I was in my conference. They were very helpful.
"Work and Leisure"
I stayed at BW Chateau Granville for a work event in the conference centre and my husband and son traveled with me. The hotel was very convenient for both business and tourism - the area is excellent for walking and exploring through busy shopping and restaurant areas plus parks and beautiful scenery. The hotel staff answered questions readily and with a pleasant attitude, and were eager to help us with our luggage and transportation. Room service and restaurant food we tried was good but not outstanding. We had a king bedroom suite and it was very clean and appreciated the extra space with a toddler. No complaints about our 3-day stay at this Vancouver hotel.
"Great Stay"
Downtown, big/comfy roomand safe parking. Friendly and business like lobby. Helpful conceirge. The only thing missing is a lounge or restaurant for later arrivals. We went upon suggestion from lobby to the Irish pub a block down. It was a good choice. Granville is a little rough around the edges after dark, just keep your wits and eyes up. All good. Highly recommended
"April stay"
Overall was a good hotel. Staff at check in very friendly. Parking is a bit pricey as well as only have two elevators it's hard to check out in the morning because everyone is using them we had to wait 20 plus minutes for a party of 4.
"Outstanding hotel choice!"
Five day stay could not have been better. Suite rooms were ideal, staff professional, cheerful, and kind. Food was tasty, portions generous, and served hot without delay. I cannot register one complaint or disappointment In all the time we were guests there. I would highly recommend and choose this property again should we return to Vancouver.
Dear Maria Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us during your trip to Vancouver. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and for your recommendation. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Close to Yaletown and family ..."
The BW propery is very close to family in Yaletown. We were very pleased with our room and found it more than adequate. The room was clean, comfortable and quiet - just what we required. We will certainly recommend this facility and stay again. The location is within walking distance to many area highlights.
"Good stay and value"
We've stayed here a few times when we need a night away downtown in Vancouver. Close to Granville Island and Science World - would stay here again. We've always reserved a one bedroom suite with king bed and was in good shape. The rooms could of used an upgrade, looks like on their website they have been so maybe need to plan a trip downtown again LOL date night!
"Wonderful suites"
We found the Chateau Grandville to be very clean and friendly. We had two rooms, both of which were suites. Queen beds for the family of four would have been preferable but the hide a bed in sitting room worked. The king suite was perfect. The location is not great but just a few blocks to walk to everything in Vancouver.
Dear Margret Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the suites and found the sofa bed to be convenient. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great Value, clean"
Hotel is centrally located, is certainly worth the money. It was clean and close to Yaletown, Gastown, ferries, and all that one would want to do in Vancouver. We went to Vancouver after a ski week in whistler, the hotel was worth it
Dear Anthony Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We hope that you enjoyed your ski vacation and all that Vancouver has to offer. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great Stay"
If your looking for a reasonably priced hotel close to all the attractions in Vancouver then this is the place for you. My family of four stayed in one of the suites at the beginning of April. Most of the attractions in Vancouver were within a 15 minute walk of this hotel. The only reason I didn't rate the hotel was a family member who had planned to sleep on the cough in the living room area of our suite was unable to as it was so uncomfortable. So long as your not planning on having someone sleep on the sofa bed you will enjoy staying at this hotel.
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to the sofa bed. We will inform our team of these issues. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Family Vacation"
Awesome information help, great room service, and quality beds or location ! Experience was good but ladies in front desk need to smile more and be more friendly ! Restaurant has great view and needs to be used more ! Please show entrance of hotel because it's hard to find when arriving !
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the beds. We do regret that you felt that our some of our team were not friendly but I am sure that was not their intention. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will are pleased that you enjoyed the view. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Had a great stay"
Rooms clean, everything well stocked. Fast help when needed. Melvin in the restaurant was great! Food was good too. Felt a little unwelcome right at the beginning. Received some disapproving looks from check in staff. And also had our rooms separated by an entire floor. I understand why, I was in a small group of 20-something year olds, casually dressed. But it would have been nice to be given the benefit of the doubt. Not all people in their 20's are loud partiers. But all in all, it was a great time.
Dear Maggie Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We do regret that you felt that some of our team was unwelcoming, but I am sure that was not their intention. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice"
I stayed here for one night before getting on the ferry to Nanaimo. For some reason I was expecting something a little fancier. Parking was inconvenient and shouldn't have been a charge considering. There was zero driveway to drop off your luggage. That situation was kind of a mess. The room was small and simple, but bed was comfortable and balcony view was very nice. Good water pressure and clean. Great location.
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you liked the view from the balcony. We apologize for the issues that you experiences with the parking. We regret that we did not meet your expectations in this regard. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Do not go here!"
My advice to all my fellow travelers is please do not book here. I noticed a stain on the blanket/blanket cover and I thought it was some sort of chocolate stain. However, upon review of the entire blanket, I noticed multiple spots where there was staining and I noticed that these looked like blood stains and not food stains. The way the stains were smeared onto the sheets is very questionable. The darkish red appearance is a sign of when blood dries. I told the manager this and he calls his "executive" cleaning individual and they determined that it was a food stain. Of course they were going to say that! Who is going to fully acknowledge the fact that this was a blood stain? Please do not go here! I question there hygiene policies and I don't think they even change these blankets. Be very weary of this place folks because it disturbs me to think that they couldn't see these stains. And worst, then I brought it to the manager's attention, he did nothing! He said he was going to remove it from his inventory...I mean shouldn't that be the case anyways? Please save your money folks!
Dear Dan Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that we did not meet your expectations during your stay with us. We apologize for the issues you experienced in your guest room with regards to the bedding. Our housekeeping team have dealt with the mentioned issue and we have removed this bedding from the hotel. We take particular care in the cleanliness in all aspects of our hotel and ensure that we meet the highest standards for our guests. We are currently investigating this issue to ensure that this does not happen in the future. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Anastasios Theodoropoulos General Manager
"Impeccable Service"
The receptacle staffs are always helpful; service delivery is well thought out. Even though it was a business trip, the hotel experience was unique to Vancouver rather than a conventional service. Food at the restaurant was ok but the selection of wines was incredible.
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service Thank you for your positive feedback in regard to thewine selection in the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Horrible Staff but Great Location"
There's a good chance that those of you reading may have family and/or guests joining you long after check-in. Let my experience serve as a warning before you book. Forewarning: This hotel programmed their elevators to always stop at the lobby regardless which direction its going and every single person is carded upon re-entry. After check-in and returning from a night out with friends & family, the following scenario played out. We had 2 rooms with 2 beds w/ pull out couches booked: - After checking IDs, the clerk working denies everyone from going up. Tells us that we need to pay for extra guests. - OK, I understand he's following rules. I offer to pay. He denies that request. - I ask why. He says it's hotel policy. (Then why did he tell me in the first place?) - Baffled, I ask to book another room and - without hesitation - he says the hotel is full without even bothering to check the system. - 2 other unrelated guests staying at the hotel return from dinner (who both stayed the night before) and get denied since one of them wasn't 'registered'. - Now, 3 rooms worth of people are arguing with this worker in the lobby. - Refusing to compromise or let us pay for extra guests, he ultimately let 2 of us go grab our belongings from our rooms. - Seeing no solution and no refund in sight, we were forced to book rooms at a motel. What's sad is that we received help from a different fully booked hotel in the area who pointed us in the right direction. - Here's the kicker, he mutters "Never book with us again" while we were leaving. Completely uncalled for from someone working in the hospitality industry. Major Takeaways: - Anyone returning after 10PM, not 'registered' during check-in, will be denied entry - Guests still CANNOT be added if they show up late. - Apparently, you can still be denied even if you already stayed a night. - Staff would prefer lose your business rather than accommodate one extra body in a room. - After reading other 1-star reviews, it proves that my situation is reoccurring at this hotel. Their hotel policy is backwards and their staff is in dire need of training in hospitality etiquette.
"Close to Everything"
Stayed here for 2 nights. This hotel is a bit older but is right downtown. We had a suite, nice little sitting are and comfy beds. The only problem we had was with the toilet as it ran and then almost flooded on the last morning. They did send someone to fix it ASAP. Coffee in room was good. I also really liked having a little balcony. Staff were super friendly and helpful. Parking was inexpensive too
"THE WORST PLACE TO STAY!"
My family and I booked two room for the weekend here at the Best Western, I have to say it was the worst hotel experience I have ever had. The service was soo bad we didn't even stay a night. We had one extra person in our group and they wouldn't let us add him to our group. We waisted all that money paying for the the rooms for the weekend and ended up staying at a motel. The man in the front big guy named "Ab" was really rude and told us "please don't come back." WOW really! I will never be staying at this Best Western again!!!
"Early Check in Surprised and pleased us"
After an early arrival after a long flight from Australia we needed to drop our luggage at reception until our late PM checkin. To our surprise the check in staff went beyond the call to find us a made up room so we could checkin shower relax etc. This meant our 3 day stay with Best Western Chateau Granville began well and made our entire stay memorable. The hotel service and restaurant were very good and we will make this my go to hotel for future Vancouver visits
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you had an enjoyable three day stay with us and that we had a room available to accommodate your early check-in. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you in the future. Best regards, Anastasios Theodoropoulos General Manager
"my great stay at the Chateau"
I was very pleasantly surprised by the renovations, very well done. I used to stay at the Chateau in the 80's, my union used to have their conventions at the Chateau. No complaints at all, but one suggestion re your restaurant, put pizza for one on the menu, like Earls or Speak Easy, Makes for a nice snack later at night. After all what is the microwave good for. Honourable mention to the cleaning staff as well, great job.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We appreciate your comments in regard to the restaurant. Instead of serving pizza, we have the following flatbread options, Margherita, Meatatarian, Smoked Salmon and BBQ Chicken flatbread, which is similar to pizza but is a thinner base. Thank you for your feedback. We will certainly pass on your great comments to our housekeeping team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Always an Excellent Experience"
This is my go-to place for business in Vancouver. Super easy to get to off either the Horseshoe Bay or Tsawwassen Ferries. Always warmly greeted, parking is easy and only a nominal fee for underground city parking - cannot be beat. Rooms are huge, well equipped and CLEAN CLEAN CLEAN. Love the shower heads - I didn't want to get out from underneath it. Enjoyed my coffee in the morning in my room, easy to check out and get to my downtown meetings. And a great rewards program through Best Western too. This place makes business travel easy!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that we are your go to place while doing business in Vancouver and that we help make your business travel easy. We are pleased to hear that you like our spacious room and that they are suitably equipped for your needs. Thank you for the kind words in regard to our team, we will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"New construction close to Granville "
Great hotel if your clubbing on Granville. Decently priced for a 20 year old hotel. However on the south side there is a new tower being built it's very close and Monday to Saturday would be very noisy.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate your feedback concerning the new building being built close to our hotel. I am truly sorry to hear that you were disturbed by the noise of the new building construction close to our Hotel. I understand this can be frustrating and unfortunately, as our city has been undergoing a construction boom for some time, this disruption is city wide. We appreciate you choosing our Hotel and should you choose us again in the future please contact me and I will ensure you a room in an area of the Hotel where this construction noise, if still present , will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Always Great!"
Spent the night for a meeting. always great service and facilities. the changes are great, easy parking and good wifi. Can not ask for more! Was on 15th floor this time and the King room was a nice layout.
"Great Stay!"
Was here on business, had a great time, Daniel the concierge is an asset to the hotel, always a smile and an offer to help in any way he could, very nice young man .Room was clean and set up for business, easy access to internet Thanks for the cookies Philip!!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us while here on business. We are pleased to hear you were content with the room set up and that the room suited your business needs. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your compliments to Daniel. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"DowntownVancouver Hotel!"
Very clean and centrally located. The area is Definitely Downtown Vancouver! Not an area you would like to walk with your family. The underground parking was appreciated. The onsite hotel was excellent.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We are pleased to hear that you were content with the underground parking on site. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best in Vancouver"
This is the best hotel in Vancouver. The staff are terrific especially in the restaurant and bar area. They could not have been more hospitable and friendly and caring. Love this hotel I cannot wait to come back.
"good"
it was good comfertable and convenience it save the luggages at the last day till he flight time when we took them to the airport at the time of the flight very nice taffs all the time thank you for the staffs and workers
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found our hotel to be comfortable. Thank you for your kind words in regard to our staff, we will pass on your great comments to the team. We are pleased to hear that our free storage facility was of use to you. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great Hotel, and Drew (the Bellman) is Our Hero!"
Very comfortable hotel! After checkout, my wife realized she lost a diamond ring in the room. Drew the Bellman saved the day by getting on hands and knees to search. He found it under a chair cushion!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you enjoyed your stay with us. We are delighted to hear that Drew was able to locate your wife's diamond ring, we will certainly pass on your great comments to Drew. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great as always"
Great service at this stay once again. Room was clean and comfortable. Sofa and chair in the sitting area could use an update to something more comfortable, but this is a minor point. Hotel staff was once again friendly, professional and personable right from check in to check out. For the price, I find it very hard to beat anywhere else in the downtown area. Close to everything. 5-10 minute walk to BC Place and Rogers arena. Great variety of restaurants in the area in all price ranges.
Dear Steven, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are very pleased to hear that you had another pleasant stay with us. We are delighted to hear that you liked the room. Thank you for the kind words in regard to our team, we will certainly pass on your great comments to them. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Stopover Stay"
We stayed here pre and post Asian trip.Good location and very helpful staff. On our first visit we had a room that had a bedroom separate from the main area. The room was large with great living space. A TV in both rooms, microwave, fridge and a safe in the room. Close to shopping and restaurants. Bed is firm but comfortable. Free WI-FI as well as computers available in the lobby. We had a problem with our safe and it was taken care of within 30 minutes, the safe had to be replaced. On our second visit we were on the 15th floor. The room was smaller, no separate bedroom and no safe. There are safety deposit boxes at the desk. The room was adequate for our needs but the separate bedroom would have been nice. We were there on Halloween Weekend and there was a very loud all night party on the street. The hotel does provide your room with earplugs to help you sleep on noisy nights We locked our keys in our suitcase and a staff member cut the lock and told us where we could get a new lock. We had room service breakfast on two occasions and it was great. There is a restaurant in the hotel as well with decent food. I would stay again as the staff are excellent and which is a big plus for me.
Dear Dianne, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. We are pleased to hear that you found the room to be spacious and liked the amenities within the room. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service in regard to the safe in your room and your luggage. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We regret to hear that you were disturbed by the noise from the streets, we have double pane windows in our rooms in order to reduce the noise levels coming from the street. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best Western Granville"
This hotel has become our homebase every time we visit Vancouver. It is clean, underground parking, has a great view of the city, centrally located and good value. The staff are informed and polite and the rooms are quiet.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are honored to hear that our hotel is your home-base when you visit Vancouver. We are pleased to hear that you are content with our hotel, underground parking and location. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manage
"Great and location is good as well"
Stayed here last weekend for the first time. The location is good - walking distance to many things. Everyone was very nice. Our room was comfortable, and the bedroom surprisingly quiet (we had an end room) to lots of street noise outside. Slept very well. Nice to have a small fridge in the room, to buy bottled water and keep (because they offer bottled water in the room for $3.50 each - ummm....no!!!! The restaurant that is next door/attached serves a GREAT breakfast !
Dear Nancy, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are pleased to hear that you were content with your room and liked the amenities within the room. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Birthday/Concert"
We stayed here for my birthday/Sum 41 concert and it was awesome. Room was really nice. The toilet was a bit too fancy for me (heat warmers etc.) but it was kind of fun! The staff was really nice as well. Didn't know we had to check-in before parking and a fellow from the hotel swiped his card for us to get in to go park. Really appreciated it. Front Desk staff were nice too! Not a fan of the pay parking, but it seems to be common in Downtown Vancouver. I will be booking again for a stay in March!
Dear Laura, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you had a great birthday in downtown Vancouver! Thank you for taking the time to write to us about your positive experience. We are glad to hear that you appreciated the extra amenities in your guest room. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay in March. Best regards, Anastasios Theodoropoulos General Manager
"Great!!"
We found this location on TA and I can't say enough about the location. It is perfect if traveling with dogs! A dog park and off leash area just down the street! Wow! Way to go Vancouver!! We love staying at the Best Western Plus chain as we always have great experiences while traveling with our 2 dogs. This hotel did not disappoint! Thanks BW for catering to those of us and our pets!!
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you and your furry friends enjoyed your stay with us and you appreciated our ideal location in the heart of downtown Vancouver close to the cities attractions, shopping, public transit and the dog friendly park. I was heartened to read that you had such a wonderful experience at our hotel. We are happy to hear that we have successfully exceeded your expectations. Thank you for your patronage towards the Best Western Brand. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. We look forward to seeing you all again on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice hotel in downtown Vancouver"
Stayed here before a cruise down the western US. Nice multi storied hotel with balconies. In Oct. it was a bit cool out there but I imagine in the spring and summer it would be nice to sit out there with a drink. The front rooms face a fairly busy street with a good view of the near by tall condos. My room in the back faced some construction but no traffic noise. We were on the 4th floor. The hotel has an attached bar and restaurant and there are numerous restaurants all around. The front desk staff were very friendly and helpful as well as the concierge. We got there well before checkin and wanted to take the hop on-hop off bus. The concierge let us know it is about a 1 1/2 hour ride around Vancouver and at this time of the year the bus terminates early. He advised to take the bus in the morning to take full advantage of it. Unfortunately we had to get on a boat so we did not have the time (maybe next time). He did tag our luggage and store it so we could go out to a late lunch and walk around until checkin time. The room(s) were quite large, a sitting room and a bed room. 2 flat screen TVs a micro wave, a small refrig (inside a cabinet), and a coffee maker. The bathroom was clean and had adequate towels. The beds were comfortable and the pillows were full ( with my wife's head raised a bit she did not snore, a blessing). There is no doubt if I go back to Vancouver for any reason I will stay at the Chateau Granville for it's central location and great staff.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and your appreciated our ideal location in the heart of downtown Vancouver close to the cities attractions. It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest's needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. I was heartened to read that you had such a wonderful experience at our hotel. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"great stay"
The staff was exceptional, the room very clean and comfortable and the location was great. The service was so far above my expectations and the price was fantastic. Good job BW Plus. You guys have out done yourself!
Dear Mike, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that you found our team to be exceptional. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"excellent quality"
The hotel is exactly as a hotel supposed to be, in a good way; everything is well organized and well planned, and everything works. The restaurant is great- we had both dinner and breakfast there. When I come back to Vancouver- I will stay only here.
Dear Alexander, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you were content with the layout and organization of our hotel. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"excellent downtown location"
Central to skytrain, the Commodore Ballroom, Rogers Arena, BC Place Stadium, Science World etc etc and shopping. If you like to get out of the hotel for breakfast and dinner, the Templeton is right across the street, funky, fast and fun service, good breakfast. Right nest door to that is a Thai place we really enjoyed too, just can't recall the name.
Dear Glenn, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had an enjoyable stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Central, Friendly and Very Comfortable"
This hotel could not have been better to begin our holiday in Vancouver... Bruce the Night Manage had helped with many aspects of our visit and made our stay superb !! Location was central for all we wanted to do with nearby ATM's and local color !! Would highly recommend it for value for money !!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that our hotel was the perfect start to your holiday in Vancouver. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your kind words in regard to our night manager Bruce, we will certainly pass on you great comments to him. We appreciate you taking the time to write to us about your experience. Thank you for your recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Vancouver Best Western Plus Granville"
The location of this hotel is very good, friendly staff, nice room, Good Food, Price very reasonable. Easy access to Sky Train, Taxis right in front of the hotel, I would recommend this hotel to anyone visiting Vancouver, BC
Dear Lucienne, We appreciate you taking the time to share your experience with us in regard to your stay at our hotel. We are delighted to hear that you liked the room and that you were content with the location of our hotel. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for the recommendation, we look forward to welcoming you back to the hotel. Best regards, Anastasios Theodoropoulos General Manager
"Expensive but nice"
Fortunately I was able to book the room with rewards points. Otherwise the two nights would have cost me over $500. I had a "queen superior view room" which was advertised as having a "a breathtaking bird's-eye view of the city". Well, if you call some big condo buildings and a construction site breathtaking, I guess it fits. The room was fairly small compared to other Best Western hotels but I guess that's normal in a big city. It did have a fridge, microwave and coffee-maker. Breakfast was not included which is a bit of a let-down considering the room rates. The lobby was extremely busy whenever I went there, lots of people (tour groups maybe) checking in at the same time but I had the impression that it was handled quite efficiently. Parking was extra at $16 plus tax per night. Personally I think it should be included as well but what can you do. They have a concierge which is really nice when you're new to the city and need recommendations for places to see, restaurants, etc. Location is quite good to explore the city but there are some questionable shops and people around. I would stay there again but only if I could use rewards points again. Otherwise their rates are just too steep.
Dear Guest, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that your view was obstructed, should you consider staying with us again, please feel free to speak with our front desk agents when making your reservation and we will ensure your requests are met with a view of the city. Thank you for letting us know about your experience. Breakfast is not included with our guest rooms, we do however have a bed and breakfast package that you could book for your next stay which includes full hot breakfast for 2. Our Restaurant, the Edge Social Grille & Lounge also offers a variety of choices from our a la carte breakfast menu served every morning at 7am. As our hotel is located in downtown Vancouver, we offer a competitive parking rate in comparison to other downtown hotels. Thank you for your feedback and we appreciate your suggestions. Thank you for your kind words in regard to our concierge, we are delighted to hear that he was able to assist you and provide you with recommendations on the best attractions and activities during your stay with us. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and should you stay with us again, please do contact us and we will ensure to meet your requests of a room with a view. Best regards, Anastasios Theodoropoulos General Manager
"Great overnight stay"
We were looking for a one night stay in the city and this provided everything we wanted. 2 beds, sitting area and free WIFI - we had to pay to park our car but it was convenient underground parking. The unit was very clean and comfortable. Breakfast was available in the morning in the cafe downstairs and was very reasonably priced.
Dear Lois, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you liked the room along with the free WiFi. Thank you for your positive feedback in regard to the breakfast that you had in our onsite restaurant the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location, clean rooms, good security"
Quick check in, decent clean rooms, good internet and television. Great location right on entertainment row! Rooms have definitely been updated and very nicely! Restaurant very good downstairs! Friendly staff and a pleasant stay.
Dear Rick, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the check-in process to be sufficient. We are pleased that you liked the room, WiFi and TV. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our onsite restaurant, Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Enjoyed the Earplugs and Chocolate!"
I stayed here on Friday night. The underground parking was perfect, in gated and locked. The check in happened without a hitch. The room had chocolates on the bed, and there were ear plugs for our ears to ensure a quiet sleep. I would stay here again.
Dear Elle, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and the chocolate on the bed. We are pleased to hear that you were content with the underground parking. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very pleased"
I stayed here for six nights during the first half of October and can say this is an excellent choice of hotel. My suite was very clean and comfortable; all the staff were unfailingly friendly and helpful; the bar and restaurant (both on the ground floor) were very pleasant and set slightly back from Granville Street. The service was great, too. The wi-fi was free, easy to connect with excellent coverage - and separate passwords for public areas and my suite. To address some of the earlier points: Yes, the hotel is in a somewhat rundown part of downtown, but by no means a reason not to stay there. It's within walking distance of Robson Street, restaurants, cafes, buses and the SkyTrain and also ideally located for Granville Island and the airport. There are often one or two taxis waiting outside, but also a direct line in the lobby to a taxi company. The two lifts were busy at times, but not always and the waits weren't too long. There was some noise from party-goers outside during the early hours on some of the nights, but this is to be expected from a downtown hotel. I loved the view of the city night lights of the street below from my fifth floor suite. I was also awoken by noise from guests during the early hours on a number of occasions - but this was beyond the control of the hotel and can happen anywhere. I would certainly consider staying here again.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your six night stay with us and found your suite to be comfortable. We are pleased to hear that you loved the views of downtown Vancouver from your suite. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service during your stay with us. We are pleased to hear that you were content with the free WiFi. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We regret to hear that you were disturbed during the night from other guests staying within the hotel. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Almost great"
We spent three nights in a one bedroom suite at the back of the hotel facing a construction site.We requesred a quiet room and as it was a long weekend, it was, as predicted by the reservation clerk, very quiet. The two beds in the bedroom were comfortable, but the pull out couch was not. The location was wonderful for shopping, ethnic restaurants, the art gallery and transportation by bus around the city. Parking fee was reasonable, under the hotel, secure and spotlessly clean. We would stay again but choose a room with three beds.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you enjoyed your three night stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to the couch bed. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location. Nice inside"
The hotel is about a 20minute walk to a lot of nice areas like Gastown, English Bay and the port to take the sea-bus. There are restaurants and bars along Granville to go to as well. The hotel was very clean and fairly quiet.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Chateau in Mid Town"
After having a dispute with another hotel chain, my wife and I decided to stay at the Best Western Chateau Granville. As far as location is concerned not right in the middle of Downtown but close enough with plentiful easy cheap public transport, to all the mainstream tourism sites, also an easy walk. After a 3 flights from Sydney to San Francisco ( 14hrs 40 mins) , ( 5-hour layup) 2 hour fight to Vancouver and a 30 minute taxi trip to the hotel, my wife and I were just about in "Zombie Land". We were warmly welcomed by Aleah, I think that was the spelling of her name, we made our way to our room. The room was very comfortable for what we wanted. The hardest part is understanding the "upside down" switches for the lights and using the shower, which we soon got used to. Had a meal in Edge Restaurant, attached to the hotel. Good quality food, reasonably priced. The next morning we had breakfast. Cynthia attended to us with a warm welcome and attended to our requests and asked the appropriate questions as far as choices. We enjoyed Cynthia's company for the bulk of our stay and missed for a few mornings when Cynthia was on I believe Conference Duty. We stayed at the Chateau for just on 9 nights, and ALL of the staff attended to our questions and requests with a smile and support. Special mention for TOTAL Customer Service, to Aleah, Danny (Concierge) always with a smile and a hello, and the Duty Manager on our last day who promptly checked out our room so we could get our cash bond back, so we could return to Sydney. Would definitley if coming back to Vancouver stay there. Allan C
Dear Allan, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your wife had a pleasant stay with us during your nine night stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your fantastic comments in regard to our staff, we will ensure that our team are made aware of your great comments, especially those mentioned above. We appreciate you taking the time to share your comments with us. Thank you for choosing our hotel and we hope to welcome you and your wife back to our hotel, should you visit Vancouver in the future. Best regards, Anastasios Theodoropoulos General Manager
"Staff deserves a Plus, Hotel does not"
The staff here were friendly and helpful from check-in to check-out. They were able to suggest some great things in the area to do, assist with taxi information, and they are more than willing to exchange USD to CAD after you spend all of your money on nearby Robson Street! We stayed in a one bedroom suite, which was spacious and comfortable. However, the setup of the suite isn't the greatest. There's a large desk that's blocking the fridge area. If someone is sitting at the desk they will have to move to allow access to the fridge. There is only one air conditioning unit for the entire suite so the temperature fluctuates between the main area and the bedroom. The biggest gripe I had about the room is the cleanliness. At first glance the room looks clean. But if you look closer, there is dirt and grime in the corners, especially in the bathroom. There were also little bugs in the bathroom. I informed the front desk clerk who said he would leave a note for housekeeping but did recommend that I be the one to make it known as the hotel will respond much faster to customer comments than his notes (so I'm making it known on Trip Advisor! I also left a note in the room though just in case). The location of the hotel also isn't the best. As others have reported, it is across of a sex store, there's numerous homeless people all along the street, and there are several bars and strip clubs in the area. I would NOT walk around at night. There are always cabs parked in front of the hotel- use them at night, even if you're only going down the street! We saw some scary things happening when we ventured out one night. It is unfortunate that the hotel condition and location is poor because the staff are great. I probably would try another hotel the next time I'm in Vancouver.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us about your experience. We are sorry to hear that we did not meet your expectations during your stay with us. We have informed our head of housekeeping about the issues you experienced with the room, we apologize for these issues. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and friendly guest service. We will certainly pass on your great comments to the team. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Perfect downtown location! "
Quick, friendly check in. Awesome location. Many convenience stores and restaurants close by. Room super clean. King bed very comfortable. Large screen tv. Keurig coffee maker, microwave and mini fridge. Secure underground parking extra charge. Would definitely stay here again!
Dear Anne, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a great stay at our hotel and liked the amenities within the room such as the coffee machine and mini fridge. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are pleased to hear that our location was suitable for your needs. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and quick guest service. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
" very average "
The hotel is in a convenient location. Rooms are OK, maybe a little old and not great value for money. Overall the hotel and it's facilities are nothing impressive. The 2 bellmen that were on duty during my stay were exceptionally friendly though and definitely made a difference in my view of the hotel.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We thank you for your feedback. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your comments in regard to our concierge, we are pleased to hear that they assisted you during your stay. We will pass on your comments to them both. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Not for families "
The hotel is across the street from a peep show, there is a strip club on the next block, and the night time is full of sirens and yelling. Wouldn't want your kids to walk in this area, even during the day. The parking garage is almost impossible for vans and trucks to get into. The best part is the gym in the hotel. No pool though. Most of the staff seemed overworked. Had to wait a long time to check in. The boy at the bell desk was the most friendly and helpful staff in the hotel. We had to change rooms because someone had smoked in the first room we were given. Otherwise, the rooms were clean, the beds were comfortable, and the small fridge was helpful.
Dear Su, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We are pleased to hear that you found the rooms to be comfortable and you liked the amenities in your room such as the fridge. It is great to hear that you got the opportunity to use our fitness centre. We appreciate your feedback in regard to the parking. Thank you for the kind words in regard to our concierge, we will pass on your compliments. We appreciate you taking the time to share your comments with us in regard to your stay. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"INteresting stay."
This hotel is right in the heart of Shopping and Club life. Multiple clubs down the street, and fun restaurants That being said... it is loud at night. The hotel however provides ear plugs, which was nice :) The place where the hotel is situated though... there is a strip club down the street, and an Adult store kiddy-corner from the hotel. Just an interesting atmosphere. The restaurant connected to the hotel was great.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for your positive feedback in regard to our on site restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good overall experience"
Having stayed in Vancouver before we were aware of the location of the hotel. Just a 10-15 minute walk to downtown and the port. Breakfast and dinner was good value and very good. Would be happy to recommend to others and would definitely consider staying here again on future visits.
Dear Richard, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast and dinner that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for your recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best Location and Bellman "
The hotel staff were all very friendly and the rooms were very clean. We especially liked the bellman named Drew who was very helpful each day we stayed. He was honest and humoured us as well. Overall an excellent location to all the attractions - Stanley park, Gastown - a short bus ride, Rogers Arena, Aquabus ferry, Granville island, Sunset beach and excellent bars and restaurants only a short walk away. We will definitely be back !
Dear Khanh, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are very pleased to hear that you had a lovely stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to see so much of our beautiful city. We pride ourselves on our customer service, it is great to hear that our team especially our concierge were able to assist you and deliver our hotel promise, with excellent and helpful guest service. We will pass on your comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"I would stay here again"
The staff was very helpful and friendly. At the bell desk, Drew and Deiniol were very helpful and gave us great advice for getting around. This is close to Granville Island. Do as Deiniol suggested take the aquabus to Granville Island. The walk is long and a little scary across the bridge. Our room was large and comfortable. The bedroom was separate from the sitting area. The room had a refrigerator and a microwave. This Best Western does not provide free breakfasts, but they do have room service and a restaurant downstairs. This was the largest Best Western that I ever stayed at. Lots of restaurants around the hotel.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a pleasant stay with us and found your room to be large and comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got the opportunity to explore our city. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your great comments to Drew and Deiniol. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Pleasant stay in the city "
My friend and I enjoyed our stay on Granville. The amenities were sufficient and the suite had two large flat screen televisions. The rooms were clean and kept clean over our two night stay. Each room has a balcony. Unfortunately ours faced a building under construction and overlooked the roof of an unattractive old building. I also thought that for the price, the shower could be much nicer. There were cracks in the tiles and the grout could use a good scrub. Overall we enjoyed our time here but I think I would choose to stay elsewhere next time.
Dear Melissa, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you and your friend had a pleasant stay with us and enjoyed the amenities within your room. We are delighted that you liked the room and found it to be comfortable. We appreciate your feedback in regard to our shower, we will inform our housekeeping in regard to this issue. Thank you for taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Party Time on Granville Avenue"
If you are young or very young at heart and love to party hard (millennial style), then you would LOVE this hotel on a Friday or Saturday night. We found out by hearing the party scene outside our room window (even though we were on a top floor). Not much sleeping for us Saturday night. Otherwise the one bedroom suite was acceptable in a three-star style. Popcorn ceilings. Need for refurbishing. Breakfast was generous. We found out everyone asks for a top floor, quiet room. So we got the top floor, but wrong side of the hotel. the hotel is good for families and heavy sleepers.
Dear Petrina, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the room to be suitable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"good value, very impressed"
Stayed for 1 night recently for business trip. Myself and colleagues were very impressed with the size of the rooms, quality of the accomodations and the amenities provided. Staff were efficient and friendly. Having a large room with balcony, separate bedroom and sitting area was unexpected but very nice.Facing the back of the building was quiet all night. Location was convenient to everything, and underground parking for an additional fee was available. I used the fitness room and ate breakfast in the restaurant downstairs, both very good.
Dear Guest, Thank you for your positive feedback regarding your one night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre for your business trip. We are delighted to hear that you and your colleagues had a pleasant stay with us and found the rooms to be spacious. We are pleased to hear that you liked the amenities within our hotel, our on-site restaurant, the Edge Social Grille & Lounge, the Fitness Centre and the underground parking. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"A very good all-round experience"
Hotel prices in downtown Vancouver are really high. The Chateau Granville was really good value. The prices were reasonable and the suites were very spacious - with separate lounge with desk and bedroom. The restaurant downstairs also had friendly and efficient waiters and good quality and value food. The hotel is within walking distance of all in downtown Vancouver, even though it is not on the Waterfront itself.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you found the suite to be comfortable and spacious. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the food quality and service in our on site restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great find"
Great location, great staff, great lounge and restaurant, what more can I say. Oh yes our room is fantastic. We will stay here again the next time we are in Vancouver and will recommend it to our friends !
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you liked your room and had a fantastic stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for the kind words in regard to our staff, we will certainly pass on your great comments to the team. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your positive experience. Thank you for your recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice"
This is a pretty convenient location. Room was good. The corridors slightly dingy. Staff friendly and helpful. The Edge restaurant here is really good. You can easily walk to lot of nearby restaurants especially in Yaletown.
"Good hotel"
This hotel has several offers which cannot be booked over the internet. I found this very annoying as we were trying to book from England and they could not seem to understand that I could not just use a Freephone to discuss the details with them, and of course, I had to ring to give credit card details instead of going through the Best Western site. We stayed one night before a cruise & three nights after. The hotel itself and the rooms are very nice and the area around is Ok with some nice restaurants and pubs nearby. We particularly liked the Two Parrots & White Spot. Unfortunately, there are some extremely seedy, shops & clubs nearby too, and quite a few people sleeping on the streets although we never felt threatened. It was very easy to walk everywhere from the hotel with a HOHO bus stop outside. The only bottled water in the room was to be paid for and the coffee machine had only four pods. If you wanted more you had to pay. We had breakfast in the hotel restaurant and it was just OK. The service was terrible even through there were only half a dozen people in the room. Our companion never did get a glass of water to take tablets with. This bad service was repeated when we called in for a drink later that night. We were patently ignored whilst the two bar men carried on a conversation and only with reluctance, eventually served us. We did not go back The two concierge were outstanding and went out of their way to help with luggage, directions, taxis etc.
"Great location"
We were 3 adults travelling and were given a suite with 2 beds and a sofa bed... Room was clean, beds were comfortable. Lots of space to unpack and relax. Front desk and reception service was excellent. Within walking distance of bustling area with dwntown mall and a great restaurant attached to the hotel. Would definately stay there again.
"Great location"
Good hotel locates in downtown Vancouver. You can walk to everywhere and this makes it very convenient. The room was nice and spacious and the balcony was nice too. We didn't go to the restaurant. Staff is friendly and helpful.
Dear Jeremy, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found the room to be nice and spacious and that you liked the balcony. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for your kind words in regard to our staff, we are pleased to hear that you found the team to be friendly and helpful. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"50th wedding anniversary celebration"
Great place to stay. Convenient to everything . Friendly staff. We truly enjoyed our stay after an Alaska cruise and to see more of Vancouver . The restaurant was a plus, but there was a pastry shop just down the street that was wonderful. Delicious apple strudel :)
Dear Susan, Congratulations to you both on your 50th wedding anniversary. Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us after your Cruise. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are pleased to hear that you found our location to be convenient. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your great comments to our team. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Do not stay at this hotel !"
Do not stay at this hotel! Elevator constantly breaking down, I've been here twice and both times this happened. Decor dated in the room I stayed in and had a funny smell. There was garbage under my bed that never was clean up in the 9 days that we stayed in the room. And the kicker, I stayed in this hotel in April and was not billed for it until 6 months later, with zero communication for the hotel, and my gift card I had provided them was not used. Do not stay at this hotel!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. During your stay, we had to turn off our elevators temporarily in order for our service providers to carry out a service update to the elevators. We do apologize for the inconvenience caused. We regret to hear about the issues you experienced in regard to your bill, we will follow up on this issue with our front desk team. We appreciate you sharing your experience with us. Please feel free to contact me should you would like to discuss further. Sincerely Anastasios Theodoropoulos General Manager
"Good Location, well situated hotel"
Hotel is in a good area with local transport links, short distance to gas lamp area, Chinatown, Grinville Island. Davie street close by has good local eating places for breakfast, this is the LGBT area. Hotel is nice, slightly lacking on housekeeping, which is hopefully being addressed, rooms are a lot smaller than USA rooms, we had a king suite which was very small, be aware, but are nicely fitted out
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and our prime location in the heart of downtown Vancouver. I was heartened to read that you had such a wonderful experience at our hotel. Thank you for your feedback we will certainly forward your concerns to our housekeeping department. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Mrs ramona A"
My husband and I stayed her for 3 days before our cruise and were very, very pleased with our lovely and comfortable suite. The beds were comfortable, the maid service excellent and the hotel personel very friendly and helpful. Drew, the hotel bellman was an absolute angel and most helpful in answering all of our questions pertaining to this beautiful city. We would definitely rate this a number 10 plus and stay no where else while in Vancouver. (Don't forget to take good care of Drew. He deserves it!)
Dear Ramona, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you enjoyed your 3 day stay with us before your cruise. We are delighted that you liked the suite and found it to be comfortable. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for the kind words in regard to Drew, we will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for the recommendation and for choosing our hotel, we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Awesome customer service"
We had booked at Howard Johnson down the street and had nothing but trouble and they told us to ask at Best Western for parking..who sends you to the completion? Best thing they could have done as we ended up transferring hotels. Ralph and Bruce (Manager) had not only fit us in on short notice but upgraded us as we had such a bad experience at HJ. They were awesome, room was great, clean and huge.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that Ralph and Bruce were able to accommodate you with a room. Thank you for the kind words, we will certainly pass on your great comments to them both. We are pleased to hear that you were content with the room and found it to be spacious. We appreciate you taking the time to write to us about your positive experience. Thank you for staying with us and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Sleepless in Vancouver"
I recently stayed at this location with my Mother for our annual Mother/ Daughter weekend. While the room was adequate (although the fridge froze our food) the noise at night was awful and we both had little sleep. Significant sound proofing needs to be added to these rooms. I wouldn't stay there again.
Dear Gillian, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We recently installed double pained windows in our hotel in order to reduce any noise level from the busy Granville Street. Thank you for sharing your experience with us. Best regards, Anastasios Theodoropoulos General Manager
"Qick Trip"
At the Chateau Granville you will get value for your money, a great location and friendly "natural" service at the Reception and Restaurant. During a couple of my stays this was proven to me over and over again.
Dear Erich, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for the kind words in regard to our team both in the hotel and the restaurant, the Edge Social Grille & Lounge. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location and very nice."
We stayed at this hotel for 4 nights. The hotel staff was extremely friendly and helpful. We had a king size bed and room with balcony. The room was very spacious and nice. There was a restaurant within the hotel and that was very convenient for us. I thought the prices for breakfast were a bit expensive but after ordering breakfast the first day, we realized how generous the portions were. The entire staff including restaurant were most helpful. Cabs were very easy to access and it seemed to be a great location to get back and forth to places we toured. I would certainly stay here again if we are in the area.
Dear Guest, Thank you for your feedback regarding your four night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious and nice. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we are pleased to here that you were content with the portion size. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"2 nights stay"
We booked into this hotel as it seemed central for Vancouver and all the amenities. It's a large, quite nice hotel. Perhaps a bit dated but clean and well equipped. Our room had a balcony. The photos on the website are very misleading.It is at the rough end of Granville Street and to get to it from the railway station we passed peep shows, night clubs, strip joints. There were any number of rough sleepers and pan handlers who asked for money all the time. There was drug paraphernalia and vomit in a couple of places. I know this probably happens everywhere in any big city. We were on the 14th floor and so had a good view of Granville Street at night which of course looks very colourful. It meant we were also out of the range of the late night fights, police sirens, possible gunshots and brawls that woke us both nights we were there . Whilst the hotel was ok and clean and the staff polite and helpful I would be very reluctant to return. Sorry.
Dear Moira, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the room to be spacious and liked the view from the balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. We appreciate you taking the time to share your feedback with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Good"
Good location although some may say Granville Street is dicey. I walked back to my hotel at ten from Yaletown.. No problem. I did not visit Granville St at all. Room: Excellent. Although as a female traveling alone I was put into a room with access to a beautiful and shared outside terrace. Beer can outside that door in the morning. BUT... Just don't stay in the floor.. The suite was great! Nice staff and clean and safe underground parking. Good walking distance for several things. I am fussy and I would recommend this hotel.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you liked the suite. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent hotel but location is not family friendly"
Well the hotel and staff are really good. Well cleaned and serviced despite old building. No swimming pool though. Rooms are cleaned and well maintained. We had breakfast at the hotel Restaurant and liked it. Problem we faced is the down town night life and there are many R and worse rated clubs which we didn't think is a nice place for family vacation. Traffic is also a problem in downtown.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for the kind words in regard to our staff, we will certainly pass on your great comments to the team. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. Unfortunately, a swimming pool is one of the amenities we do not have listed as part of our hotel, we apologize if there was any mis-communication at the time of booking that made you understand that we do have a pool. We do however have a brand new state of the art fitness centre on the 2nd floor that is freely available for our guests during their stay. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Awesome girls weekend"
Awesome suite .. Amazing view.. Amazing staff... Super comfey bed and pillows .. Always stay and always leave rested and happy thank you :) can't wait to come back. The front desk is so helpful with directions and we even when our tv remote didn't work they sent someone to help .. And we didn't even get laughed at .. :) fav place to stay
Dear Christine, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had such a great stay with us and liked the suite, along with the view from the balcony. We are pleased to hear that you always leave rested and happy. Thank you for the kind words in regard to our team, we will pass on your great comments to our staff. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice hotel"
Clean rooms, friendly staff and useful to have restaurant next door. Location for us wasn't the best as there are adult shops & clubs all around the hotel and the area seemed quite rough - not great with young children. Due to the area it was also very noisy at night, police sirens and shouting etc. Hotel itself was good.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Wow !"
This hotel is amazing !! We were lucky enough to get assigned the top floor ! The room was beautiful, bed HUGE and the view lovely over the city, especially when lit up at night time. Facilities great; offering a modern, clean gym and a very nice restaurant on the bottom floor. Close to Gastown and Yaletown and not a far walk to Granville Island or Stanley Park. (We do love to walk though) Close to the train station which was fantastic when coming from the airport.
Dear Alexandra, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you liked the view from your balcony on the 15th floor. We are pleased to hear that you were happy with the room. It is great to hear that you got to use the amenities of the hotel such as the fitness centre and dined in our restaurant, The Edge Social Grille & Lounge. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to explore so much of our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location "
We stayed at this hotel in downtown Vancouver just one night while in the city to go to the Queen Elizabeth Theatre. It was just a 15 minute walk each way on well lighted, populated streets so it was a good choice for that. The hotel is very clean, modern and has good staff. It has secure parking for an extra fee of about 16$ per night. Wifi is free and quite good strength. We had breakfast at The Edge restaurant, part of the hotel. It was very reasonable and very god service ad food. I walked to the Pacific Centre to shop and again an easy walk in the afternoon. There are lots of restaurants around for dinner. We went to the Banana Leaf on Davie Street and again walked. We would definitely stay here again. It was perfect or a visit to downtown Vancouver. My only complaint would be only 2 very slow clunky elevators for 15 floors. A few times we had to wait as elevators came and went full of families with all their luggage. We had a gorgeous view from the 15th floor! It was also a very quiet hotel. Soundproofing was good :)
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. We are pleased to hear that you found the hotel to be comfortable and that our location was suitable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good enough, but could use a refresh"
The location of the hotel is very convenient, but the area is a bit dodgy as it's in area where gentrification has started, but hasn't gotten all the way there. The staff is helpful and friendly, the room was clean and spacious, and the rates for a downtown hotel are reasonable. The rooms are in dire need of a refresh. From the phone in the bathroom that's straight out of a time capsule to the hostel-like hallways, it's clear there hasn't been a significant update since it was built. It's surprising that such large rooms had doubles rather than queens, and the mattresses are on the uncomfortable side of firm. I probably would not stay here again, though that's also because I probably would not stay in downtown Vancouver again. Transit has improved to the point where it's easy enough to stay in a nicer area without missing out on the city's main attractions. It's no longer worth paying a significant premium to stay in a part of town that is sketchy at best.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the rooms to be spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We thank you for your feedback in regard to the decor. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. We appreciate you taking the time to share your comments with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Nice rooms, seedy area."
The room was very nice although could use an update starting to get a little shabby. The hotel staff was excellent and very helpful. The restaurant in the hotel was really great for breakfast. We had drinks and a snack on the patio in front of the restaurant after a long day around Vancouver, very nice. The street the hotel is on is probably populated with more homeless, vagrant, drug using bums than any area we saw except between Gas town and China town. They use every other doorway as an outside urinal. The rest of the city is great. It is obvious that the city cares more about leaving the vagrants alone than keeping the city clean and nice for the residents who pay their salaries.
Dear Michael, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. Thank you for your feedback in regard to the rooms. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We are delighted to hear you got to enjoy the restaurant patio after a day of sightseeing. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"A great family hotel with superb service and good location"
For a family reunion before and after a Disney cruise, we took four rooms before and after the cruise. I highly recommend this hotel for other couples and families vacationing in Vancouver. It is great value for money. The suites are extremely comfortable and spacious, which is very helpful for families. The staff service is flawless. We had a lost bag and Drew Sargent the duty manager volunteered to resolve the problem with the airline, which he succeeded in doing within the hour, letting us not lose valuable family time. The other front desk staff is especially helpful. Requests for Pack and Play beds for toddlers was responded to immediately. The Edge restaurant attached to the hotel has excellent food, reasonably priced. Special thanks to Odra for great service in the morning, and for Melvin taking care of us at lunch. Philip Bryant, sales manager, did an excellent job coordinating our room requests which totaled ten nights.
Dear Victor, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you and your family had a pleasant stay with us before and after your Disney cruise. We are pleased to hear that you found our suites to be both comfortable and spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for the kind words in regard to all of our team, we are delighted to hear that Drew was able to assist you in regard to locating your lost luggage. We will certainly pass on your great comments and kind words to Philip and to our front desk team. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team and especially to Odra & Melvin. We appreciate you taking the time to write to us about your positive experience. Thank you for your recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Really nice Best Western!"
More upscale Best Western than most. They were in the process of some renovation off the front lobby but no real problem. Our room was comfortable and clean with a beautiful view of Vancouver. Restaurant right off lobby where we had a good breakfast. Excellent concierge who went the extra mile!
Dear Glenda, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found the room to be comfortable. We are pleased to hear that you liked the view from the balcony of downtown Vancouver. Thank you for the kind words in regard to our concierge we will pass on your great comments. We appreciate your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Beautiful hotel in a 'seedy' area"
the hotel was beautiful and the front desk staff very friendly but I cannot recommend the hotel because of the location. While walking to find a restaurant for dinner the smell of marijuana was very strong. The 'locals' appeared to be mostly homeless street folks. Not to judge them, but not a comfortable situation especially with a small child. I booked the hotel to use my air miles but never got to use them and had to pay full price because I changed my arrival date. Apparently this is not an option available when booking with air miles. I will be contacting air miles to see if I can get my travel miles back. I had booked a room with two queen beds but was given a room with two double beds.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found our hotel to be beautiful, thank you. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for the kind words in regard to our front desk team. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"We had a great stay at this hotel."
Wonderful view from the 9th floor and the room was clean and very spacious. Loved the fact each room is a suite with separated living room accommodations. Could use an update one day though. We enjoyed the breakfast in the restaurant and the waitress was wonderful.
Dear Ron, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the views from the balcony. We are pleased to hear that you liked the suite and found it to be spacious. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"A beautiful city with so much to do"
A good comfortable hotel which was chosen primarily because of the room configuration as we were travelling with our two teenage girls. It is based no more than a 10 minute walk from the main shopping area and art gallery. Service from the hotel staff was first class. If you don't enjoy walking buses & trams stop outside the hotel and provide easy access all over the city. The location may not suit those with younger families as Vancouver does attract a number of vagrants albeit we were never threatened or felt uncomfortable. A beautiful city which we will willingly return to and would be happy to re-visit this hotel.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your family enjoyed your stay with us and found the room configuration to be comfortable and suitable for your needs. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great that you got the opportunity to explore our beautiful city. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Noise you and uncomfortable"
There was construction in the hotel as well as across the street. The beds were uncomfortable and the pull out practically unusable. Disappointing for the price we paid. I will say the staff was very accommodating and helpful. We probably won't stay there again
Dear Lorna, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. I am truly sorry to hear that you were disturbed by the noise of the new building construction close to our Hotel. I understand this can be frustrating and unfortunately, as our city has been undergoing a construction boom for some time, this disruption is city wide. We appreciate you choosing our Hotel and should you choose us again in the future please contact me and I will ensure you a room in an area of the Hotel where this construction noise, if still present , will not be disrupting. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Family reunion bliss"
My wife and I were here with our son and grandson and 30 other family members for a six-day family. All the staff were very friendly and helpful, the room was clean, and the location was right in the middle of town. There are a few sketchy areas on Granville but nothing to be afraid of. The food in the restaurant was excellent as well. The only minor complaint I have is we were not allowed to have wine or alcohol in the reunion conference room.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your family had a lovely time with us for your family reunion. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. According to our policy we do not allow any outside food or beverage to be brought into the conference centre. We apologize if there was any mis-communication. If you wish to order drinks from our restaurant we would be able to have this delivered to the conference centre. Thank you for your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Family reunion"
Accumented all age groups well, also handled changes in group plans well. They helped guide us to trips and local scenary, but we had other plans availavible. Some of our younger parents needed additional items for their children and staff. handled it well..
Dear Victoria, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that your group enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good value"
We stayed at this hotel for one night prior to a cruise out of Vancouver, then for 2 nights upon our return from the cruise. The hotel was a good value as we have 5 people and needed one room. All of the rooms appear to be suites, with a sitting area that has a fold out sofa, and then a bedroom. It gave us plenty of space to spread out. We also had a balcony on both of our rooms that was nice to stand on and look out at the city. One room we had faced Granville Ave, and they provided ear plugs for the street noise at night, although we did not need them. The rooms are basic - nothing fancy. The beds are not all that comfortable, but NOT uncomfortable either. The room was clean and has a fridge. The air conditioners do not work well. The sitting area stayed cool, but the bedrooms in both of the rooms we had were extremely hot and stuffy. We ate at The Edge, which is the restaurant connected to the hotel. It was very good and the service was excellent.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us prior to heading on your cruise. We are pleased to hear that you liked the spacious room along with the balcony overlooking the city. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great Hotel"
This hotel has great location, good size rooms, comfy beds, yummy restaurant and friendly staff. If you are going to a concert, hockey or football game or just want to site see, this hotel is close to everything! Not to mention the awesome food at the restaurant! I highly recommend this hotel.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found the rooms to be spacious and comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food that you had in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Comfort , views and friendly staf"
As we were staying in Vancouver for a few days, we didn't book any hotel in advance. Driving by the best western, we stopped and inquired for vacancies. We needed 2 rooms on the same story and the staff was extremely helpful. We had 2 beautiful , clean and very pleasant rooms on the 15th floor. What a view ! The mattress was very comfortable, linen was fresh, bathrooms are in excellent shape. I highly recommend this hotel for your stay in Vancouver. Price wise ? One of the most affordable in the area.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found our rooms to be comfortable and that you enjoyed the views from the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are pleased to hear that the front desk was able to assist you with your room request. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Confortable in the downtown"
Great location, comfortable room and bed!! In the middle of the Yaletown you can visit very interesting touristic and gourmet locations, by walking the surroundings. You can get the Waterfront and False Creek in a few minutes. The bed is carefully prepared for a good rest after a long day of exploring Vancouver
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to explore our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great Long Weekend"
First time in Vancouver and we were not disappointed!! We were happily surprised to find that we were upgraded to a suite with a balcony overlooking the city when we arrived on Wednesday night. Very clean and spacious. The hotel is in a great location, you can easily walk to many attractions in about 20 minutes or less. I cannot say enough great things about the staff - they were very friendly and knowledgeable, had great recommendations for places to eat and things to do, and concierge had a coupon and map for just about everything you might want to do! If you are visiting Vancouver for the first time and not sure where to stay, this is the place!!
Dear Tara, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had a great time here in Vancouver and enjoyed your stay with us. We are pleased to hear that you liked the suite along with the balcony and found the room to be spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the opportunity to explore our great city. We appreciate you taking the time to write to us about your positive experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good balance of quality and value"
Had not stayed at this BW before. Great location and a spacious suite room for a reasonable price by Vancouver standards. Walking distance to all sorts of things. Indoor parking was slightly awkward to access from a laneway, but otherwise just fine. On-site restaurant was good. Service was good throughout, except at checkout when the desk was busy with early arriving check-ins and express checkout had not been offered. All in all very good.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the suite to be spacious. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our on-site restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We regret to hear about the delays you experienced in regard to check-out, we thank you for your patience and your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Premium Suite Hotel - 100% Carbon Netural ecoStay"
We arrived on July 25, 2016 on an early flight for 3 nights. We left our bags and explored Vancouver city, the waterfront, and enjoyed a delicious lunch before returning at 330pm to get our room. Our room was 1109 a premium 2 double bed suite with a separate sitting area, refrigerator, microwave. Coffee machine with complementary coffee/tea. There was a sofa bed, coffee table, desk and chair. The bathroom was a bit small, but clean with lots of towels. The usual hotel shampoo, conditioner, body lotion and soap was complementary. The view was not the greatest as it overlooks the back alleyway of the hotel. The cleaning staff did a great job of cleaning the room and everything was great. Free high speed wireless was also included. I didn't give 5 stars, as I think breakfast should of been included for the price charged.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your three night stay with us. We are pleased to hear that you found your suite to be spacious and liked the extra amenities in the room such as the refrigerator, microwave and coffee machine. Thank you for the kind words in regard to our housekeeping team, we will pass on your comments. We are pleased to hear that you found the free WiFi to be satisfactory. We do not offer a continental breakfast, we do however provide a full hot breakfast in our on-site restaurant, the Edge Social Grille & Lounge, should our guests wish to dine with us for breakfast. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good service and food"
We enjoyed our stay. Booked a suite which was great to have the bedroom separate to lounge room - the extra space was great. Nice to have a balcony you could get out on and look at the lights of Vancouver. The Edge Restaurant was good for breakfasts and dinners, the service and food were really good.
"More like 3 1/2 stars"
Not the first time we have stayed here. We love the location, so close to Yaletown and amazing shops and restaurants. The location is also very good for walking downtown and although it does have its characters, it is a great neighbourhood. Service is great and rooms are older but clean and roomy. I would only say 31/2 stars because to me 5 is perfect so 4 is fabulous and this hotel is very good for what it is. But I have to say, it was very pricey, probably because of the time of year.
"Good place to stay prior to cruise"
Stayed here prior to our cruise to Alaska. Excellent hotel, within walking distance of everything, a lot of nice park area to the southwest and northwest, although a few blocks directly north of the hotel is pretty seedy.
"Wonderful staff, room and restaurant right in Yaletown"
We enjoyed our stay at Chateau Granville! My son and had 4 nights (double suite) and my daughter and her husband had 3 nights (king suite). Our rooms were quiet even my daughter's was next to the elevator and ice machine - that says a lot! Both suites were clean, fresh and had comfortable beds/pillows. The carpet and tile in the bathroom were a bit outdated, but were fairly well maintained and clean. Well located - many awesome restaurants, shops and the ocean were very close. Can rent bikes at several places near by. Rodney's Oyster Bar on Hamilton is a must eat at! Staff was super nice, very helpful and really enjoyed our breakfasts everyday at the Edge! Great value stay and we would stay again!!
"Very nice hotel, good staff, comfortable rooms"
We had a wonderful stay at the BW Chateau Granville. The hotel was beautiful, the beds comfortable, and the restaurant on site had great food and beer choices! The staff was pleasant, answered all our questions we had. It was within walking distance to Granville Island and a short cab ride to Canada Place (where we got off our cruise ship). You can easily walk to GasTown from Canada Place as well. The only thing that could have made it better for us was if they had a shuttle to and from Canada Place and the Airport (even at a price). This would be a nice extra that would have been a great convenience but definitely not a necessity. They did make the arrangements for a cab pickup to the airport for us, which was nice...We really enjoyed our stay!
"Great staff, nice room, ropey neighbourhood"
We stayed in the hotel at the start of a 3 week trip. The staff were incredibly helpful and pleasant, and the room was clean, fresh and comfortable. The bar and restaurant are also good. However, that area of Granville Street feels a bit uncomfortable - more people on the streets and under the influence of various substances than we saw elsewhere in the city. As we were jetlagged we were not out late, but I don't think I'd fancy walking in that area late at night.
Dear Susan, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are pleased to hear that you found the room to be comfortable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for your positive feedback in regard to the restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Poor Service in the City"
From Whistler, stayed in this hotel overnight for my flight going back to the Philippines the following day. Location of the hotel is pretty scary because there were so many unlikely characters around the area since this is near clubs. Too far from the bus stop where our bus from Whistler stopped. My aunt and I walked very long dragging my luggage. When we got to the lobby of the hotel, the staff didn't smile. She looked at me, gave her my name for my reservation. Handed me my room key, said a few things that I didn't understand because it seems she's in a bad mood. All I heard clearly was my room number and that's my key. Then, nothing. Not even to offer help for our luggage. The room we stayed is clean and space is just about right to roam around. Big bed, good smelling sheets but the view is awful. I like the bathroom though, especially the controls for the toilet bowl. Because of the vicinity where this hotel is located and the staff's attitude, I will never stay in this hotel at Vancouver again.
Dear Jenna, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the room to be spacious and liked the bathroom in the suite. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We regret to hear that you found our team to be unhelpful, I am sure that was not their intention, we apologize for the issues you experienced. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Good bits and bad bits"
I found this one difficult to review........read on. The hotel is well located - good service, good restaurant and close to other restaurants, 20 min walk to the Fly-Over, opposite a mini supermarket etc The rooms are resonably spacious, very comfortable beds and have good pillows (although 8 is way too many) and great city views. BUT......the bathroom is very tired (stone benchtops are new but everthing else is dated the 70-80's), my towel was so worn that it ripped. The air con is very noisy, however, they supply ear-plugs!! There is a microwave in the room, but no plates or cutlery. There are straws but no spoons for coffee making - very weird. There is a bar fridge but no drinks or snacks for purchase. There is an ice bucket but no glasses. The coffee machine was positioned so high that I had to stand on a chair to see inside (I am 175cm tall). We were on the 14th floor and I think any lower would have got traffic noise. They had so many little notifications scattered all over the room that you couldn't put your stuff down without moving it all first. They promote being "environmentally friendly" but they should start with reducing all the unnecessary paperwork!!
Dear Penny, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the rooms to be spacious and comfortable and that you enjoyed the views from the balcony. We have informed our maintenance team about the issues you experienced in regard to the air con unit in the room. Thank you for your feedback in regard to the amenities in the room, please note that our front desk or our concierge team would be happy to provide these items on request. We appreciate your comments in regard to our green initiatives. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Special staff"
I needed help while in Vancouver. Traveling as a senior solo traveler, sometimes logistics don't work out easily for me. I tried several places to help me with special arrangements, and when I got in touch with Rebecca at this hotel, she listened to what I needed, and arranged for me to get the help I needed from her hotel. I arrived there and Drew, the concierge was ready to help me. I was greeted kindly and taken care of. I can't thank these two people for all they did to make my short stay in Vancouver a success!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and our team was able to assist you with your travel arrangements. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your comments to both Rebecca and Drew. We are very pleased to hear that they both helped to make your trip here such a success. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Comfortable stay though property looks and feels old"
Within easy walking distance to most places I needed to go to - Robson Street, CF Pacific Place, Hyatt Hotel (where the Sea-to-Sky downtown shuttle pick-up was) etc. Nearest Aquabus stop to go to Granville Island from is at Hornby Street and that is easily reached with less than 10 min of walking. Gentleman named Drew at the concierge knows everything and is amazingly helpful - what a delight!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the opportunity to explore our beautiful city. Thank you for your kind words in regard to Drew our Concierge, he has a wealth of knowledge on our city. We are very pleased to hear that he was able to assist you during your stay with us. We will certainly pass on your great comments to Drew. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice hotel"
Stayed there for six nights recently .Very friendly staff, well kept room- queen size bed which was very comfortable,Stayed on the 15th floor which had great views, Location is great , walking distance to Yale town area for restaurants, Sunset beach - 10 minutes walk, and to shopping , five minute walk. It being downtown Vancouver there are a good few people begging , but we never saw any trouble. Would stay there again .
Dear John, Thank you for your positive feedback regarding your six night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be very comfortable. We are pleased to hear you enjoyed the views of downtown from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to see so much of our city during your stay. We pride ourselves on our customer service, it is great to hear that you found our team to be friendly and were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best Western Plus Chateau Granville Hotel & Suites in Vancouver, BC, Canada"
A truly excellent hotel with old fashion class and elegance. The restaurant, conveniently located in the hotel, is superior in all respects. I enjoyed one of the best omelets I have ever had and home fried potatoes were to notch. This was our first stop on a Princess Cruise Lines Cruise Tour to Alaska. The trip could not have started more perfectly.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are so pleased to hear that you found the stay at our hotel, the perfect start to your cruise tour to Alaska. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Really good base"
Really good place to stay - although the street it is on makes you think what have I come to!! However it was only the one small area outside the hotel which was a bit rough. Room was nice, staff were excellent and you can get to lots of places easily from here. Only thing I would suggest would be a few more complimentary items such as a few free bottles of water. There was water in the room but was expensive!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and liked the room. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your feedback in regard to the water in the room. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"CONVENIENT LOCATION"
I had a king suite which was really a lot bigger (and more expensive) than what I needed. I picked this hotel because it was the closest to where my friends were staying in the Holiday Inn which was totally booked. The location was the best thing about the hotel. The worst thing is that my room smelled like someone had smoked in it.
"Decent hotel, perhaps not worth the rate"
I had a good stay at the Best Western on Granville St. The staff were especially good, always friendly and helpful. The room was exceptionally clean, and it had a great view of the city. The bed wasn't particularly comfortable. I'm not sure it was worth the steep price tag, but I guess that hotels are expensive in this area in the summer.
"The Staff take this place from Good to Great"
This is my second time staying here. I chose it again because I remembered how kind and helpful the staff was and the location. Good news, the location is till the same. Good, central, close to a lot of restaurants and easy access to transit. In my last review I stated how comfortable the beds were, that too is the same. I would suggest one thing and that is update the plug ins. My phone charger kept falling out of not one but two plugs, I'm not sure if that's a hazard but it was annoying. Also the number of plugs. Most hotels have plugs in the base of their lamps, maybe they could update and do that because most times I had to leave my phone on the floor to charge. Now saying this it's not a reason to avoid this hotel just something I noticed. The concierge staff is amazing, the day time man Drew was very helpful in tips for things to do, how to get there, points of interest along the way. The evening man was always smiling and very polite. One change I noticed that I found very helpful was a card asking what exactly we would like the chambermaid to do. I like this because many times I have not put the towels down for changing yet they did. This add makes communicating with staff very effective. The front desk staff was also very helpful, trying their hardest to answer all questions. I will return to this hotel on my next trip to Vancouver and I hope to see the same happy helpful faces.
"Very Accommodating"
Very comfortable room. We stayed in the Executive Suite. The restaurant, Edge, offers exceptional service, and, delicious fare of several types. I highly recommend the Meat Lovers Omelet for breakfast. The room, and, all amenities are very well kept. The Concierge cannot do enough for you. We will definitely stay here again.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear you enjoyed the Executive Suite and found the room to be comfortable. Thank you for your positive feedback in regard to the breakfast you had, the Meat Lovers Omelette in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We are very pleased to hear that you were happy with our concierge and that he was of assistance to you during your stay. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Anniversary Vacation"
This hotel is in a convenient location. The hop on hop off bus stops outside the jotel and takes you anywhere you would want to go.Our room was very clean and had a great view. The staff there was more than ready to help or assist.
Dear Bob, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us during your anniversary vacation. We are pleased to hear that you liked the room along with the views from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the opportunity to explore our beautiful city. We are content to hear that you found our team to be helpful during your stay with us. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great trip!"
Room was very comfortable with the separate sitting area. Perfect for our family of 4. Hotel has shuttle & various other shuttles & city transportation come by the hotel several times/day. All areas of Downtown BC are walkable from the hotel. Great trip & hotel more than accommodated our needs!
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you and your family enjoyed your stay with us. We are pleased to hear that you found the room to be suitable for your needs. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. We are very lucky to have a number of shuttle buses that stop near our hotel such as the Hop on Hop off and the Capilano Suspension bridge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Another satisfying trip"
Have stayed here numerous times over the last 2-3 years. Friendly, welcoming and helpful staff. The very spacious, extremely comfortable suites are great for extended stays while working on the road. Hotel Location is superb for getting around Vancouver, particularly walking. Transit very close to front of hotel
Dear Brian, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you have stayed with us a number of times over the last 2-3 years and keep returning to our hotel. We thank you for your loyalty. We are very pleased to hear that you found the suite to be spacious and comfortable. Thank you for your praise in regard to our staff, we are delighted to hear that you found the team to be friendly and welcoming. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel, we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Holiday Break"
Had a nice suite on the 10th floor; it had everything we needed for our stay. For us it was in a good downtown location as we could walk to most areas or take the water taxis to get about. Yaletown was close by with its bars and restaurants, so it was handy for a night out.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you liked the suite. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the time to explore our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Not that great for what you pay for."
We stayed here for 2 nights. The hotel had a very 'old apartment' feel to it. The rooms were reasonable size with a balcony facing construction of another building so it was noisy and not a great view. The beds were okay and we didn't realized we paid for 2 twins bed so a bit less room than we're accustomed with. The pillows were comfortable. The shower and bathroom was mediocre. The elevator vibrated every time we used it. No free breakfast and the continental breakfast is priced at $12. Just walk to Tim Hortons a couple blocks down no problem. BE WARNED that right across the hotel there's an XXX store with peep shows so caution when you are travelling with children. Also, there's a strip club that you have to walk past before you get to Tims. There's under ground parking so your vehicle is secure but you have to pay for the parking which is $12. We thought it would be included in the hotel price but no. Free wifi with your own password. I didn't think it was the best location and value is mediocre at best. Some of the reception were nice some were pretentious.
Dear Guest, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that we could not meet all your expectations during your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We thank you for your feedback. We are content to hear that you were happy with the free WiFi. We appreciate you taking the time to share your feedback with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Highly recommended"
My wife and I were on a round trip from Calgary to Vancouver and return through June and july 2016. We planned to stay in Vancouver for three nights. From start to finish we found this hotel excellent. It is in the perfect place (Downtown) to visit so many places within walking distance. When we first arrived we were greeted by a young man who was not only polite and courteous but very helpful. Not having visited Vancouver before we asked him about the transport system. Not only did he provide us with maps but also printed out a step-by-step route of how to get to one place (Queen Elizabeth Park). We had a suite on the top (15th) floor and everything was perfect - the room was clean and bright and the bed was very comfy. The only thing we found odd was that there were two bottles of water in the room for which they wanted to charge CAD3.25 each. Most other hotels we stayed in during our 16 day tour gave complimentary water to guests. The adjoining restaurant (The Edge) was very good for breakfast. You can also have dinner there but I would recommend any of the many eating places in Downtown or the surrounding areas, there's lots to choose from. All-in-all a very enjoyable stay and we would not hesitate to return here if we ever visit Vancouver again.
Dear Derek, Thank you for your feedback regarding your three night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had an excellent stay with us and liked your suite. Thank you for the kind words in regard to our team, we are very pleased to hear that our concierge was able to assist you with directions and information in regard to the transportation system. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for the recommendation of our hotel and for choosing our hotel during your stay in Vancouver. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great 2 night stay"
Very good 2 night stay, clean room, central location, safe underground parking (extra fee). We parked the car and walked the core for 2 days. Hotel is within walking distance to Robson Street and a 15-20min walk to GasTown and the Port. Lots of shopping and eateries.
Dear Guest, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. We are delighted to hear you had the two days to explore our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Fantastic Accommodations for a Family"
Stayed overnight at the Best Western before taking a cruise. The suite was large (one room had a sofa, television, fridge, and desk, and the other had two beds) with a balcony overlooking the city. The sofa bed was more comfortable than the one I slept on during the cruise. Staff is very friendly, and the restaurant had a very good breakfast (I recommend the West Coast Salmon Benedict).
Dear Timothy, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your family had a fantastic stay with us. We are very pleased to hear that you found the suite to be spacious and enjoyed the balcony overlooking the city. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We are delighted to hear that you enjoyed our West Coast Salmon Benedict. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice hotel in a convenient location"
Hotel is a nice hotel in a good location. Accessible to Granville Island and a fairly long walk downtown. Very active area at night with a lot of bars / clubs in the area and homeless people sleeping on Granville Street. Staff was helpful and friendly and the restaurant on the premises was fine. Parking on-site for a fee is convenient and safe. Two room suite was spacious and clean. No overall issues with this hotel.
Dear Mike, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and that you found our rooms to be spacious. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our team, we are pleased to hear that you found the staff to be helpful and friendly. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great Hotel"
I haven't stayed at a Best Western in decades so was a bit leery of booking here. But to my surprise this was a wonderful room! Decent size bedroom and a great sized sitting room with a balcony. Looks like they recently remodeled as there was newer carpet and furniture. Bathroom is decent size but does need a bit of updating. Had refrig/microwave/Kurig. Location is not the best place. Across the street is a XXX place and the area is a bit seedy. Homeless people are around and lay on the sidewalks. At no time did I feel unsafe but I wouldn't want to stay in this area again. There is a restaurant attached which had good food.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious. We are pleased to hear that you liked the amenities in the room along with the balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Nice large room, very clean"
We really like the junior suite style of the room. Room well equipped with little refrigerator and microwave in a cabinet. The room and the washroom were very clean. The hotel is very well situated downtown Vancouver.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the amenities in the room. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great hotel with easy garage self-park"
Room was great with separate sleeping and living areas. Easy to find and park. Some of the area surrounding the hotel is questionable....homeless in doorways and adult shops very near the hotel, but a nice little local market across the street next to Templeton's...an old fashioned diner that was pretty good.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious with the separate sleeping and living areas. We are pleased to hear that you found our underground parking easily and the parking to be suitable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Disappointed "
The Hotel is drab and tired, depressing brown furnishings are very unappealing. Carpets and room smelt musty and unpleasant. Noisy and undesirable location. Can't say anything positive especially after staying at another nearby hotel the week before which was very good. Best Western needs to uphold their standard!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. We appreciate you taking the time to share your experience with us, thank you for your comments. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Great Location nice Hotel"
Great location on Granville street in central Vancouver. Within walking distance of all the major sights. Very comfortable large rooms with conformable beds. Rooms have tea and coffee making facilities which are handy and lovey balcony's which is particularly nice to get a view of the city. Definitely include breakfast in your stay as it wasn't too much extra and you get a full Canadian breakfast included which makes it great value. Hotel has underground parking and a gym. We also used the Vancouver skytrain to get to and from the airport, you can walk from the skytrain station to the hotel within 7 minutes and the cost to go oneway to the airport is only $8 much cheaper than a taxi and quicker too. I would stay in this hotel again and would recommend to anyone who is looking to visit Vancouver
Dear Lisa, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the rooms and beds to be comfortable. We are pleased to hear you liked the tea and coffee making facilities in your room along with the views of downtown Vancouver from the balcony. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation such as the Sky Train to the airport. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Comfortable lodging, strategic location"
We had an excellent stay. The beds were very comfortable and although our hotel is near a street that gets lively at night, we heard no street noises. Some might consider one of the nearby street environments as "dodgy" but we walked around those streets day and night and never had any problems. We just considered it part of the adventure. Staff were all very polite and friendly. Breakfast was a bit repetitive but was good. Parking fees are extra but not extremely expensive. Would enthusiastically stay here again!
"Stay away!! The location is the only thing good!"
We are here now, front desk was extremely rude and unwelcoming! Our room reeks of OLD OLD carpet not sure if we will be staying the whole time or not! We aren't a fussy family but this hotel needs a good cleaning and new carpets! And Alana needs to smile!!
"Great Location"
As Always, I so enjoy anytime I can get back to Vancouver and this Hotel is always a place where I feel right at home in the center of the city. Close amenities and walking to great food, transit and everything one needs for a great stay in Vancouver, I can only hope you expereinces are half as good as mine over the years.
"Good stay however... some improvements beneficial"
Decent hotel, decent area however not the best area for kids in the evening as some parts of Grandville are less than desirable. Hotel needs upgrades, rooms are out dated and tired. Most staff are nice and professional.
"Good location in the Heart of Downtown Vancouver"
Checked in early on a Thursday. Our room was ready. The front desk clerk was efficient. If our room had not been ready, they had offered to keep our luggage at the front desk while we jumped on the shuttle hop-on, hop-off city tour bus that stops outside their hotel. We were on the 17th floor I think. Our room was uniquely shaped. Very small but nice view of the city skyline with an outside patio. Clean and nice décor. The maître d on the first floor was very helpful and friendly. A bit noisy at night - we heard people shouting on the streets below but that's typical in a large city. We had dinner at the restaurant which was just average. Breakfast at the restaurant downstairs was not good and overpriced. Dried eggs, horrible sausages (really large - German style? or maybe Canadian style but as big as kielbasis - I was expecting Bob Evans style) and the toast was very dry and thick. The price of the room was reasonable.
Dear Guest, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you liked your room and the views of downtown Vancouver from your balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and helpful guest service. Thank you for the kind words in regard to our maître d. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. We apologize that we could not meet your service expectations during your dining experience with us. Your feedback is important to us as it helps us to see where we can improve further to delight our customers. We have followed up with the chef and the team has been briefed about your breakfast. We hope that you will not take this experience as our usual service at the Edge Social Grille & Lounge and that you will give us another chance. We appreciate you taking the time to share your comments with us. Thank you for choosing our hotel and we hope you choose us again in the future. Best regards, Anastasios Theodoropoulos General Manager
"On the whole a good hotel"
We stayed for 2 nights, my initial opinion of Vancouver wasn't a good one as the area the hotel is in is a little rough although the hotel itself was very nice and comfortable. Unfortunately when we arrived we had trouble getting into the car park as there were road works round the hotel. We were on the 4th floor at the front but wished we had a room on a higher floor as the noise in the early hours with traffic and people was quite loud. My daughters were on the 3rd floor at the back and were woken by the building work going on, so presumably once that is complete it should be ok.
Dear Helen, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found the hotel to be comfortable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We are sorry to hear that you could hear noise from the street. We recently installed double pained windows in our hotel in order to reduce any noise level from the busy Granville Street. Thank you for taking the time to share your experience with us. I am truly sorry to hear that your daughters were disturbed by the noise caused by construction in the neighboring building. We sincerely appreciate our guest's feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel and should you choose us again in the future I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope you choose us again in the future. Best regards, Anastasios Theodoropoulos General Manager
"Good location and more ... yet for that price could be better"
Pro: Very good location for walking around. Train not far and many great restaurants near. High floor is great for view (see photo) and not to hear the setreets. Friendly staff. Con: The air condition in the room makes a lot of noise. When it is hot the AC is needed, yet, sleeping with the air condition on is not practical with such a noise. Almost all places we slept had a central quiet air-condition which in that level of price for the room sounds logical to have...
Dear Moshe, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the view from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We regret to hear about the noise that the A/C was causing during your stay, we have informed our maintenance department in regard to the issues that you experienced with your room. Thank you for your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"reasonable value"
location was good and room clean and comfortable booking was easy and they were able to accommodate our change easily. we rented bicycles from next door and were able to get to Stanley Park almost completely by bikepath. cab fare to/from waterfront less than $9
Dear Rob, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to explore our city by bike. We are pleased to hear that our team were able to assist you with your accommodation change. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very pleasant accommodation in downtown Vancouver"
I've been staying at the Chateau Granville for decades. It sustains it's excellence even though it's now a Best Western franchise. Disappointing that I was not granted Best Western credit on my (professional) husband's account because he was not registered as a guest as I was attending a Supreme Court hearing as a witness on one of his files with an Agent appearing on his behalf. Way too many restrictions to apply for Best Western membership status.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you have being staying at our hotel for many years. We thank you for your loyalty. The rules with the Best Western Rewards loyalty program is that points are awarded based on the guest staying in the hotel. We regret that we could not apply the points to your husband's account for this reason. Please feel free to contact us if you would like to register for Best Western Rewards, the process is simple as we would just require your address and email to complete the registration. We would be happy to award you points for your recent stay with us. You can contact Ruvika Peries in the sales office on 604 633 2065 or [email protected] and she would be delighted to help with your registration. We appreciate you taking the time to share your feedback with us. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"MY 2016 BIRTHDAY STAY"
What an amazing wonderful stay! our room was outstanding, staff very helpful and friendly lots of smiles :) We will stay at Chateau Granville every time we come to Vancouver ............thanks so much for making our stay very comfortable and safe
Dear Andrea, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a wonderful stay with us for your birthday. We are very pleased to hear that you will be staying with us again the next time you are in Vancouver. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and friendly guest service. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent location"
Staff was very helpful and efficient. Very clean hotel and location was excellent. With Drew's help we were able to do lot more things in and around downtown area. Our room was very clean and bright. Most of the sight seeing things were walking distance. Airport and Cruise Terminal were not too far from the hotel.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. It is great to hear that you got the opportunity to explore our beautiful city. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We will pass on your great comments to our concierge, Drew. Thank you for the kind words in regard to our staff, we are thrilled to hear that you found the team to be helpful and efficient. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good location and staff"
This is a great "affordable" option in downtown Vancouver. The staff is very friendly and helpful. We found our room adequate, but smaller than normal US standards. It suited our needs fine for 2 nights. If we were there longer, I would upgrade to a larger room. We did not encounter any noise issues and did not find the neighborhood scary or concerning. Yes, there are homeless people but they did not bother us. From one direction you find a lovely neighborhood with tiny restaurants and shops. Cabs are easily available and very reasonable. There is also a decent restaurant and lounge onsite. I would definitely consider staying at the same property.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great overall experience, would return"
We recently spent four nights here and would definitely recommend. It's an older hotel but was well-maintained with some updates and most importantly, was clean and in good shape! It's a good home base for exploring Vancouver and while some reviewers have noted the "eclectic" nature of the area, I never felt unsafe (and we walked nearly everywhere except to Chinatown). The staff was terrific - in the restaurant and at the front desk - always smiling and helpful. Parking rates were reasonable for downtown Vancouver and we added the daily breakfast option which was great - made to order, not a buffet and you can substitute a lower-priced entree for the standard eggs/breakfast meat/toast/hash browns. There is currently nearby construction going on as other reviewers have noted, as well as some street noise (sirens, car horns, etc.) but we didn't find it so disruptive that it interrupted our sleep. The only downside was there are only two old and slightly creaky elevators which were very slow, and on our last day one went out so checkout was slower than usual since the one working elevator was so jammed. But overall, we'd return if our travels take us back to Vancouver.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your four night stay with us. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team both at the front desk and the restaurant were able to assist you and deliver our hotel promise, with excellent and helpful guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. It was unfortunate that one of our elevators was temporally out of service on the morning that you were checking out, we apologize for the inconvenience caused. We appreciate you taking the time to write to us about your experience and for the recommendation of our hotel. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Beware this is not a non smoking hotel"
As soon as we entered our room it was obvious it was a smokers room. As I suffer from acute sinus we asked the front desk staff to change rooms. We were told none were available...they said they would put an ionising In the room for hour an hour when we went for dinner. They denied it was a smoking room, and that smoking was only permitted on the balcony... The room absolutely reeked from smoke. The front desk staff were abrupt and unhelpful and really did not want to hear about our concerns. We had booked for three nights in a suite, so we're somewhat surprised.. The hotel is also in a very run down area of Vancouver, a lot of homeless people and addicts on the streets.
Dear Trish, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We regret to hear that the room smelt of smoke upon your arrival. We are a non-smoking hotel and we request that all our guest do not smoke in the room and should they wish to smoke to do so on the balcony with the door closed or smoke in the designated areas outside the hotel. We apologize for the issues you experience with the room and we hope that the ionizer helped to remove the smell of smoke in the room. We are sorry to hear that you felt our front desk staff were unhelpful, I am sure that was not their intention, our team was unable to offer you another room due to the hotel being full with the busy summer season. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Please feel free to contact me should you would like to discuss further. Sincerely Anastasios Theodoropoulos General Manager
"Pete & Vicki"
Really enjoyed our stay, the room, service & food was excellent. Our only complaint was the construction noise from the building next door that was under construction. For us, staying three nights, maybe a room away from the noise would have been better.
Dear Pete & Vicki, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed the room and found the food and service to be excellent. I am truly sorry to hear that you were disturbed by the noise caused by the construction in the neighboring building. We sincerely appreciate our guest's feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel and should you choose us again in the future I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice Hotel"
We stayed here following a cruise. Front desk staff very friendly and helpful. Gave us excellent tourist advice and restaurant selections. Room was large, comfortable and clean with a nice view. Location is interesting. Kind of an eclectic area. Restaurant was excellent.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious and that your enjoyed the view from your the balcony in your room. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Disappointed "
Location was disappointing as it was in a run down part of town. We selected this hotel because it had 2 beds and a pull out couch bed but we felt removed from all the action. If I could do it again I would have paid more and stayed near gastown which seemed much nicer. Concierge Drew was very helpful so Thank You Drew.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that we could not meet all your expectations during your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for your kind words in regard to our concierge Drew, we will pass on your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Love this hotel!"
Great room, free parking, free wifi, convenient location, great free breakfast!???? Staff could not be nicer!! Would definitely stay at this hotel again and would recommend it to friends and family members.
Dear Frederick, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the package you booked with us. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Perfectly adequate in downtown Vancouver"
Stayed on a business trip, my first time. My room was large with a bedroom and TV and a lounge area with TV, desk, couch, balcony etc. View of street below (Granville) which is not a particularly attractive area particularly after dark when the 'night time economy' kicks in. A bit of traffic noise, sirens, shouting into the early hours mostly at weekends. Sex shop opposite and occasional loiterers, not unpleasant just a bit tacky! Staff friendly and helpful, we did not eat here other than breakfast which was from a varied menu. Conference rooms we used on the ground floor rather spoiled by patrons of the bar/restaurant if we overlapped.
Dear Steve, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us for your business trip and found the room to be spacious. Being in the heart of downtown there is a certain level of activity that takes place. We appreciate your feedback. We are commended for our central location in close proximity to the cities' attractions, restaurants and public transportation. We take pride in our customer service, it is great to hear that our team was able to assist you and deliver our hotel promise, with excellent and friendly guest service. Thank you for your feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we are pleased to hear that you were happy with the menu options. We regret to hear that your meeting was disturbed by the other customers in the restaurant, we apologize for the inconvenience caused. Please feel free to contact us in the future and please do not hesitate to let a member of our team know and we can allocate you a different meeting room, should one be available. We appreciate you taking the time to share your review with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Comfort and friendliness"
Had a lovely stay at the Best Western Chateau Granville in Vancouver. Rooms were generous in size, very comfortable and the hotel staff very friendly. Hotel has a nice bar and restaurant and a Fitness Suite. Hotel is ideally placed for shopping and for Granville Island for artisan shops and great restaurants - watch the sun go down of an evening from the harbour there. Free shuttle buses to local sightseeing places stop outside the hotel, so couldn't be better placed.
Dear Michael, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a lovely stay with us and found the rooms to be spacious and comfortable. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. We are pleased to hear that you liked the Fitness Centre and got the opportunity to use this facility. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Outstanding Customer Service"
Drew the bellman and Brie in The Edge lounge treated you better than being family. Drew was a very valuable source of information for things to do and acted as if there were no other problems to handle. Brie, the waitress/hostess in the Edge Lounge and Grill was very sweet, attentive and treated you as if she had no other customers to service.
Dear Arch, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your kind words in regard to Drew and Brie, we will pass on your comments to them. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good location, comfy beds"
Stayed here for 3 nights. Located at the upper end of Granville Street, bout 10-15 mins walk from waterfront. Friendly helpful staff. Good size rooms and king size, very comfortable beds. Stayed in 15th floor. No big noise problems. No kettle, or spoons in room. Coffee pod machine in room. Good size TV
Dear Helen, Thank you for your feedback regarding your three night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the rooms to be spacious and comfortable. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"One week plus stay"
Adjacent busy road but ideal for public transport. The room was very comfortable and clean and everything worked properly including bathroom / shower. From reception to leaving the staff were pleasant and very helpful. Good breakfast too!
Dear Howard, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Hotel with a great location"
We are enjoying our two night stay in a suite. The staff is so helpful. Bruce, the manager gave us tips for restaurants and activities. We took the train from the airport and walked 4 blocks to the hotel. The hotel is 10 blocks from the waterfront, near Gastown , and 6 blocks to the water taxi for the Public Market. Shopping and restaurants are nearby.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your two night stay with us in the suite. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. It is great to hear that Bruce and the team were able to advise you in regard to tips on the restaurants and activities. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Wonderful simply wonderful "
We stayed in this hotel 5 nights total. I was unsure if it when I booked. The service was fabulous. Everyone was so nice and helpful even when arriving at 1am. The rollaway was brought right up. Extra pillows- no problem. The restaurant was really good!! Yummy food! They have a cruise package where you get free breakfast. We had a slight issue with wifi and we had a guy in our room within 5 min helping us. Everyone was just so nice. Beds comfy. Location was ok- but the service made up for it. Kid friendly. Very small convenience store right across the street. Wonderful hotel would stay again!
Dear Guest, Thank you for your feedback regarding your five night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are delighted to hear that our team was able to assist you with the WiFi and the roll-away. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location, great staff"
We stayed at Chateau Granville for five nights. Outstanding service and value for a hotel located in the center of downtown, very handy to Granville Island, Yaletown, and entertainment district. Easy to get around on the bus system or reasonably priced cabs. Had a 5th floor room with balcony looking at Granville Ave. Enjoyed a couple of meals in the restaurant as well.
Dear Jim, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your five night stay with us and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"great place to stay"
We stayed here for 5 nights in may. we were on the top floor (i think) facing the front and we had a balcony. the hotel is in a great location, and it was only about a 10 minute walk from the Skytrain station. even though it was a busy street outside, we slept like logs and its nice to see a bit of life. There were a lot of homeless people in the area, which makes me quite sad, but nobody bothered us at all. there is a stop for the Capilano suspension bridge shuttle right outside the hotel, and the shuttle is free!!!. i would stay here again, and would recommend it. The only thing i would change, is it would have better if there had been a couple of chair on the balcony so you could sit out there, it just seemed a bit of a waste :(
Dear Amanda, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your five night stay with us and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience and for the recommendation of our hotel. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great place to stay!"
Picked this hotel off Trip Advisor because it had suites. We were not disappointed. The suite was nicely updated and comfortable. The downtown location was very convenient with underground parking for us. The first night we found our refrigerator was not working. Within five minutes a hotel staffer was in our room checking it out, and 10 minutes later the hotel manager himself was changing out our refrigerator because the maintenance guy had already gone home fir the day. The Fitness Center was spacious and very clean, well equipped with new high quality Matrix equipment. The Edge restaurant was very good with high quality food and professional staff. We were treated well by all staff and would stay here again when in Vancouver.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the suite to be suitable and comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and arrange to have the refrigerator in the room fixed. We appreciate your feedback in regard to the fitness centre and are delighted to hear that you got the opportunity to use this facility. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, along with the service, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Ate here - no complaints"
Taking the trolley back to downtown from UBC we arrived at 8.30 PM and just went round the corner to this Best Western for a nice chicken teriyaki before turning in, having been recommended this place to eat by our nearby hotel. Very acceptable.
Dear Customer, We are delighted that you enjoyed your dining experience and the food at The Edge Social Grille & Lounge. We are very pleased to hear your positive feedback in regard to the food, I will pass on your comments to the chef and the team. We appreciate you taking the time to share your experience with us, we look forward to your next visit! Best Regards Anastasios Theodoropoulos General Manager
"One night at Chateau Granville"
Hotel is well situated downtown Vancouver. Stayed for conference. Cab ride from conference center was less than ten dollars. Clean room and beds. Quiet. Balcony and window that opened for fresh air. Just what you expect at Best Western Plus.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are pleased to hear that our location was suitable for your requirements. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location for a stay in Vancouver."
We (two mature couples) chose this hotel for a 4-night stay in Vancouver and were very happy with our choice. Our rooms (suites) on the 9th floor were spacious, comfortable and quiet. The hotel staff was very courteous and helpful. Public transportation (trolleys and buses) going in all different directions was right at the front door, the stops for the on/off sightseeing buses were right there as well as a taxi stand. And, for those who like to go on foot exploring the surroundings - large numbers of restaurants, etc. are within very easy walking distance as well as are lovely residential areas with tree-lined streets and parks. Granville Island with all its attractions is nearby (walk is feasible, but a bit long) as well as the river with its tour boats and water taxis.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay four night stay with us. We are very pleased that you found the room to be spacious, comfortable and quiet. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got the opportunity to explore our city. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Pros and cons but mostly pros"
Our room, more like tiny apartment, had a very comfortable bed and even though the ice machine was just outside our door and a construction site next door, the room was quiet. The view in the living room was of the many skyscrapers, not a bay view but still pretty spectacular. The breakfast which you pay for is huge and delicious. The front desk and concierge and especially the older doorman are all very helpful and friendly. The hotel is centrally located. So what is the "con"? The immediate neighborhood. Lots of panhandlers and a sleazy "entertainment district." We came out one morning to a police wagon that had just loaded a screaming somebody. Since you usually are not in this area very long, it doesn't take much away from the many good aspects of this hotel.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for the kind words in regard to our front desk and concierge ,we will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Star Performance"
This has been our second stay at this property in one month. Without a doubt, the staff at this property went well above any expectation anyone could have for the type of stay I required! On virtually no notice they were able to accomodate me and my stepdaughter for an emergency stay which lasted two weeks during a very busy time. I received such compassionate care from the staff while my husband was in the hospital. A very stressful time for me and his daughter. A huge thanks to the Manager, Bruce, and all his staff for alleviating one more worry on me as to where I was going to stay during my husband's hospital stay. Four thumbs up!
Dear Ronald, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your daughter had a pleasant stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and your daughter during your stay with us while your husband was in hospital. We wish your husband a speedy recovery. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent Staff ..... Quiet, Comfortable, Over Night Stay!!"
Flew into Vancouver for an overnight before we began a cruise out of Vancouver on the 29th. Good access from the airport. Upon arrival we found the staff to be friendly, professional and efficient in booking us in. We found our room to be clean, quiet , with a great view of the surrounding area . Was tremendously impressed with how helpful the staff were with regard to any of our questions re the surrounding area .... restaurants, grocery etc etc. Although breakfast was not included we did find the EDGE restaurant attached, although a little pricey, (no more, no less than other restaurants nearby) provided great service and good food choices. This applied as well, to supper the evening before. The concierge (Martin) was particularly helpful and accommodating on our day of departure ... added to the quality of this facility. It's close location to the cruise terminal, plus all of the above make this an ideal central location. Would return and would highly recommend this location without hesitation.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the room and the views from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation and also the cruise terminal. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your great comments to our team. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very nice stay!"
I stayed here over night and enjoyed it. The room was super clean and massive, so plenty of space for luggage etc with all the necessary amenities. The bed was super comfy and the bathroom had plenty of space. The only down side of this hotel is the noise. Obviously it is very central in downtown Vancouver, which is good but its not great for the noise and I also had a balcony because my room was at the front of the building which had a great view but wasn't great for me because of noisy guests on other balconies. Also, the air con unit in the room is a bit noisy. Overall, I would recommend this hotel if you can afford it!
Dear Katie, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious and enjoyed all the amenities in the room. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We regret to hear that you heard noise from the other guests while they were on the balconies. Thank you for your feedback in regard to the air conditioning we will inform our maintenance team of this issue. Thank you for choosing our hotel and for the recommendation, we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Wonderful first visit to Vancouver"
The Best Western Plus Chateau Granville Hotel & Suites was a fantastic place to stay. We flew into Vancouver the day before leaving on our cruise. The hotel is just minutes away from the cruise port. It is also in the entertainment center of Vancouver and surrounded by great restaurants. The Edge, a restaurant connected to the hotel, also has wonderful food and great service. Our room was simple but very comfortable and included all the amenities and complimentary items. The bed was super! The view was of the downtown and I was worried it would be noisy but it was not. The desk staff and bellhops went out of their way to make our stay easy and enjoyable including great recommendations on things to do and see. We highly recommend staying with Chateau Granville Hotel.
Dear Martha, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room and bed to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our front desk team and concierge were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food and service from our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for the recommendation and for choosing our hotel, we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Three day vacation at the Best Western Chateau Granville."
We staid three days, had a wonderful time, thanks to well trained and dedicated personel. We staid in a suite with a view of downtown: it was comfortable, spacious, well equiped. The wifi service works well. there are also three computers available in the reception area, if needed.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your three night stay with us and enjoyed your suite along with the view of downtown from your balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for the kind words in regard to our team. Thank you for your feedback in regard to our WiFi. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"located in the Heart of Vancouver"
This hotel was clean, service was efficient, breakfast was not included in the room price but there was a sit-down restaurant where a good breakfast could be had. Most important was its location, which was in the heart of Vancouver. Many interesting sights, including China Town, were within walking distance.
Dear Benigno, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Love the Chateau Granville Vancouver Best Western "
The Chateau Granville Best Western is in an awesome location for business and pleasure. The staff are second to none. Friendly welcoming smiles great you at all hours. I Highly recommend the Chateau Granville Vancouver Best Western. Rene Pellerin
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"You can't go wrong....."
What a great hotel, clean, up to date, right in the middle of the city. The rooms are just perfect....separate sleeping area, with a sitting area, two televisions, immaculately clean. The area is noisy, but then again you are in a city! The hotel staff are extremely professional and efficient. Also this place is a good value for what you get!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you enjoyed the spacious room. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good Location"
Pleased with everything especially the bellmen who were very helpful and offered ideas as to what to do and where to go . Our suite had comfortable beds and pillows with a great view and fireworks! What more can one ask for!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the suite to be comfortable. Thank you for your kind words in regard to our bellman we will ensure that your comments are passed on. We are delighted to hear you found the team to be helpful. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"A great place to stay"
Great large two roomed suite plus balcony. Very, very helpful staff, nothing was too much trouble and both concierges were knowledgeable about the area and had useful tips. Would stay there again and again. Food was good also.
Dear Eurwen, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed the two large suites and the balcony. We pride ourselves on our customer service, it is great to hear that our team were helpful and able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good location"
Nothing but good things to say about this property. You get a Best Western upscale value here in a good location. Staff was friendly and helpful. Room could have been cleaner. Parking is pretty funky though.
Dear Tim, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your feedback in regard to the rooms and the parking. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Ron White night at the Orpheum"
We got a room for a comedy night at the Orpheum. I wanted a room with a padio and king size bed. This place was a great choice. The padio was so nice in the sun. The room was as expected. Nothing out of the ordinary. It was a quick and simple walk to the venue. We would do it again.
Dear Dave, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and enjoyed the patio in our restaurant, the Edge Social Grille & Lounge. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are delighted to hear our location suited your needs for the comedy night. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great downtown location"
Very pleasant place to stay: clean, stylish and friendly. Room was small but nicely decorated and had the work space and electronic outlets I needed. Only downside was a VERY hard bed. Loved the balcony!
"Great location and staff"
The staff was excellent. Always helping you and giving key information to make your Vancouver trip was as good as you wanted. They printed bus routes, maps etc.and gave you tips on how to travel and make you save money. WOW! They were all great morning staff and night staff. The hotel is perfectly located central to everything. The rooms were clean, the beds and pillows comfortable, the desk area practical and the living room large. The balcony was nice since we had such lovely weather in Vancouver. There is construction going on a new building right next door, but it did not wake us up in the morning. Maybe there is an agreement as to when they can start making more noise. The room had a fridge, microwave, toaster and coffee machine (so you can have breakfast in the room). We wanted to try the restaurant that serves breakfast, lunch and dinner, but we never did. Wifi was very good and free.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that that you enjoyed your stay with us. We are very pleased to hear that you liked the room, balcony and got to use the amenities within the room such as the fridge, microwave and coffee machine along with the free Wifi. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will ensure that the staff are made aware of your comments. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Wonderful Experience"
Had a most pleasant experience at the Chateau Granville. The room was pristine and comfortable; enjoyed room service - both the food, which was excellent and the wait time approximately 15 minutes. Would definitely return.
Dear Linda, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you had a pleasant stay with us and found the room to be comfortable. Thank you for your comments in regard to our room service, we are very happy to hear that you enjoyed this service. We appreciate your feedback in regard to the food you had from the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent location"
This Best Western Plus was a wonderful location to get around downtown Vancouver. The staff were extremely helpful with suggestions of restaurants, activities to do, things to see, look after all of our needs, marvellous view. Thank you
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found our location to be suitable for your needs. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service and provide you with information and recommendations on what to do and see. We are delighted to hear you enjoyed the view of downtown Vancouver from the balcony. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Top Notch"
My wife and I stayed here for 2 nights in may for the Who concert and relaxing and the hotel and staff met all of our needs with advice and directions to different places in the city to see. Granville Island and Hastings Park were most enjoyable.
Dear Kevin, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your wife enjoyed your two night stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you with advice and directions. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the opportunity to explore our beautiful city. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very accommodating !!"
Hotel is clean and comfortable. Best part is the front desk which always trying to find an answer for you. Never made to feel silly asking questions about the area, eateries, etc..….. Parking is a bit tight for some spots – that the way the building is. High praises to the maintenance group with quick response replacing a clock with no back light. Wi-Fi was good - rarely lost a signal. All good – would I stay there again – yes I would.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. Thank you for the kind words in regard to our front desk and in regard to our maintenance team, I will pass on your comments to the team. We pride ourselves on customer service so we are delighted to hear our staff were able to assist you. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best Hotel in Vancouver!"
I stay at this hotel every time I go to Vancouver. I have come here for a romantic getaway, family vacation, to see a concert or hockey game, the location is perfect for any of those things. The hotel is clean inside and out, the staff is very helpful and friendly, the rooms are clean and well kept, the beds are comfortable and (though we didn't use it this time) the food is great in the restaurant. I never even look at other hotel choices, this is my "go to" hotel.
"amazing hotel !"
Hotel is EXCELLENT. my room was big, and i also had an extra living room with a couch and a big flat tv screen. Room is clean, comfortable..close to everything you need ! Price is good ! If i go back to vancouver that's where I'll stay again.
"Vancouver value"
This was our first trip to Vancouver. We try to stick with the Best Western brand when possible because we accumulate points for free nights. This hotel was located very close to a lot of walkable attractions. We were able to take transit from the airport to a stop within about 6 blocks of the hotel. Staff was VERY friendly. When we had to rebook a bus trip to Whistler, the concierge was more than happy to help us. Most Best Westerns offer a free breakfast, this one did not, so a little bummed by that, but not a deal breaker. I would highly recommend this hotel based on hotel location, room cleanliness and space, very good wifi and great staff.
"Absolutely wonderful place to stay "
Best western staff and management went beyond the kindness and definitely exceeded my expectations. I was robbed on my trip and they helped me, called the police and took care of my stay so that I can be comfortable. Definitely would stay again.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. It is very unfortunate to hear that you were robbed during your trip. We are very happy to hear that our team was able to assist you during this tough time. We appreciate you taking the time to write to us about your experience. We will certainly pass on your positive comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"great place to stay"
Really nice hotel set out on the main street in downtown Vancouver. Little busy all hours of the night so if your a light sleeper this area may not be for you. Very attentive pleasant reception upon arrival. We were put on the top floor 15 over looking the main street. At night the view is breath taking. Looked like a Vegas strip Well lite up and quite beautiful. The room was very clean and a good size. There was a little frig and it kept our drinks nice and cold. A normal bottle of 500 ml water was $3.50 which I thought was rather expensive however right across from the hotel is a store and a few small markets are within walking distance. Beds were super comfy and we had a balcony which was great for picture taking. Highly recommend this great hotel.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay in our hotel along with the views from the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with an excellent and a pleasant guest service. We appreciate you taking the time to share your experience with us and for the recommendation in regard to our hotel. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"A rather good option"
The hotel is in a good spot, close to plenty of restaurants as well as Granville Island itself. Even better is the accessibility to transit meaning you have plenty of options available to get around. Cost isn't excessive, rooms are rather decent. It's a rather good option.
Dear Alex, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a pleasant stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Clean and Comfy in an Eclectic Neighbourhood"
Stayed in suite 903 (2 double beds, separate living room, balcony) with a city view. Room was very comfortable if a little cramped for the two beds and amount of furniture in the living room. Bathroom was super clean and the shower was superb - great water pressure and lots of hot water. The towels were thick and big. The hotel itself is in an interesting neighbourhood on Granville St, in an area that is undergoing a bit of a transformation. One can find great restaurants and bars mixed in with second hand shops, "adult shops", head shops and high end boutiques. So if you like to people watch and like a mosaic of experiences, this is a neat place to stay. It is also close to Robson Street with all its shopping and the downtown core, or a quick taxi ride over the bridge to Granville Island in the opposite direction. The hotel staff were quite friendly. 'Ralph' was at the front desk when we checked in and provided superb, professional, friendly service.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the shower and the views of the city from the balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your feedback to Ralph. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"?????????"
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Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you found the rooms to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. I am truly sorry to hear that you were disturbed by the noise caused by construction in the neighboring building.We sincerely appreciate our guest's feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel and should you choose us again in the future I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"A very enjoyable stay"
We arrived at the Best Western and found it to be a great place to stay. The staff was helpful and the room was large and comfortable. I was a little nervous after reading some reviews that said elevators had been down, but both were working while we were there, no wait times. We would definitely stay there again!!
Dear John, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found our hotel to be a great place to stay and found the room to be spacious and comfortable. We recently had issues in regard to one of our elevators, we are delighted to confirm that this issue is now resolved. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to welcoming you on your next stay with us. Best regards, Anastasios Theodoropoulos General Manager
"Friendly Staff and Clean Room"
Friendly Staff - Room Clean - Bathroom very neat - Bed very comfortable. Excellent view from the room Price of room reasonable. Spacious bathroom Negative side: One elevator was broken. Only one guest-elevator worked and it was small and slow. However overall, we had a great stay at Grandville Best Western Plus Hotel. No hesitation to stay there again should I travel to Vancouver again.
Dear Jean, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are very pleased that you enjoyed your stay with us. We appreciate your feedback in regard to the room and the bathroom, we are delighted to hear that you enjoyed the view of downtown Vancouver from the balcony. Thank you for the praise in regard to our staff, we pride ourselves on our customer service, it is great to hear the positive feedback about the team. Due to an unexpected repair, one of our elevators was out of service. To assist with this issue we requested that our guest contact the front desk so that our staff could assist our guests either by use of the stairs or escorted down the service elevator. We do apologize for the inconvenience caused and we are delighted to report that this issue is now fixed. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Downtown location"
This mini-suite was well appointed but the living room furniture was very uncomfortable. The restaurant had minimal service and the food was average. It was close to grandville island. Easy walking distance to downtown. Friendly staff.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you found the suite to be well-appointed. Thank you for your comments in regard to the furniture in the room, we appreciate your feedback. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We apologize that we could not meet your service expectations during your dining experience with us. Your feedback is important to us as it helps us to see where we can improve further to delight our customers We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Poor stay as"
I was very disappointed with my stay. I came for a convention that I missed most of the Saturday night activities because I was stuck on the 15th floor. I had paid to a Banquet I never attended after waiting 15 minutes for an elevator that never came. I cannot walk up and down on stairs due to a knee injury do I was stuck. ALS missed the speaker and the comdian. The view from my balcony was a building under construction.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that we did not meet your expectations during your stay with us. We apologize that you experienced long wait times in regard to the elevator and for the inconvenience caused in missing your banquet. We were having an unexpected technical issue with one of our elevators and awaiting for this to be repaired at the time. We tried our level best to keep all our guests informed and we had notices on every floor by the elevator advising our guests that should they experience longer than normal wait times, to contact the front desk so that our staff could assist them by the use of our service elevators. Thank you for taking the time to let us know about your experience. We apologize once again for the inconvenience caused. Both our elevators are now operating. We appreciate your feedback on this issue. One of the neighboring buildings is currently under construction, if you are visiting Vancouver in the future, we would love to welcome you back to the hotel. We will ensure that we will allocate your room in the front of the hotel to enjoy the views of Granville Street. Should you wish to discuss further please do not hesitate to contact me. Best regards, Anastasios Theodoropoulos General Manager
"Great Food and Friendly Helpful Staff"
We were welcomed to the hotel and our cases were swiftly taken to our room, no more pulling of the cases after a long flight ! The rooms were clean and a good size, with comfy pillows. The breakfasts and evening meals were really good ,so we ate at the hotel quite a lot ?? Tom the restuarant manager was really welcoming along with the other staff, that we felt at home, the food service was timely and they were always to hand checking that we had what we needed and our drinks were refilled ?? I would recommend this hotel, it is also in a good location for visiting many of vancouvers attractions
Dear Maria, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found the rooms to be spacious and comfortable. Thank you for your positive feedback in regard to the breakfast and evening meals that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for the kind words in regard to Tom and the team, it is great to hear that they made you feel at home, we will certainly pass on your great comments to the team. We are delighted to hear you were very happy with the level of service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Location was OK, close to everything Downtown."
Granville Street can be a little sketchy as far as street people, but they didn't bother me. Staff here was great and the rooms were nice with a separate bedroom. Price was ok for Vancouver (some hotels can get very pricey.
Dear Mervin, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent service"
Stayed at this hotel for 10 days recently.The food was excellent quality. In fact after trying it out on our first day, we kept returning. The breakfast was freshly cooked and of a high standard. Every meal we chose off the evening menu was delicious and of generous portions. We thought the prices were very reasonable. The staff were very helpful and friendly and always had time for a chat. Especially the Restaurant manager who had a brilliant sense of humour and was very friendly. Also the the general manager was very helpful as well. Really enjoyed our stay there and would recommend it
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your positive feedback in regard to the breakfast and the food that you had in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We pride ourselves on our customer service, it is great to hear that the staff were helpful and friendly, we will pass on your comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and the recommendation. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location, very friendly staff"
Used this hotel as a base for a few days in Vancouver. Location was just right, a few minutes walk to many downtown theatres, restaurants etc. The room was spacious, bright and comfortable. Check out the various packages available, there are some great values. The breakfast was humungous! The staff were very friendly and especially helpful when we had to leave unexpectedly.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious and comfortable. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Early Wake Up and overpriced"
The hotel was okay,but way too much money for what we got. We were on the 6th floor, directly across the ally from a building under construction. At 7 AM, we were awakened by the banging and crashing sounds of over a dozen construction workers starting their day of work, just across from our room, less then 50' away.
"Not bad at all."
It was a nicely appointed room, separate living area from the bedroom. The furniture is dated 70's. There was only one chair at the table which could seat two comfortably. Natural lighting from large windows. The bathroom is all done with small tiles and peeling wallpaper.?? bring a mirror for close ups as they don't have any in the bathroom. Hope you like hard beds? They were ready to help with booking a last minute dog room. ??there is a nice dog park close by. If you have kids definitely the suite - had 2 double beds in a separate bedroom, a pull out sofa bed and 2 TVs, microwave and fridge. Lots of natural light from large windows and balcony door.
"Stay here and say hi to Drew for me!"
This hotel exceeded my expectations. We were expecting a basic hotel room (one room with beds and a TV, bathroom), but it included a separate room with two beds and a TV PLUS a room just for a living area with another TV. The hotel was clean and staff was friendly. The hotel is in a prime location for anything touristy you could want to do in Vancouver. The restaurant attached to the hotel was our favorite place for breakfast. We tried a few places in the area and that one was hand down the best. Drew greeted us when we arrived to the hotel and he was our favorite! He helped us find places to watch the hockey game and restaurants to go to. He was all around friendly and was quite funny too.
Dear Nicole, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that our hotel exceeded your expectations. We are very please to hear you were content with the spacious room and separate living room. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for the kind words in regard to our staff, I will pass on your feedback to Drew. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very friendly and helpful staff, great value!"
Our stay at this well located property was made better by the friendly and helpful staff. The room was well appointed and spacious, and surprisingly quiet considering its city neighborhood. Double beds unusual size for a hotel, but extremely comfortable w great bedding. GREAT value for Vancouver!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable and spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and friendly guest service. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Evening Out"
Stayed here on a Wednesday, and loved our room and view. Up on the 15th floor facing the city! Staff very friendly and helpful! Excellent room service food too! Will definitely stay here again when I need to come to Vancouver.
Dear Debora, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you loved the room and the view from the balcony. Thank you for the kind words in regard to our staff, we will pass on your comments. Thank you for your feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent!"
Our stay at this hotel it was wonderful. The staff is very friendly, the suite is spacious. There are two double beds in a separate bedroom and in the family room there is a pullout hid-a-bed. It fit our family of five perfectly. Everything was clean and we have no complaints.
Dear Annie, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you and your family had a wonderful stay with us and that you found the suite to be spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and friendly guest service. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good place to stay"
Friendly staff, clean rooms, halls and lobby, conveniently located for restaurants, hospital. Within walking distance of downtown and Stanley Park (if you walk regularly). Close to train station to airport. Staff was very helpful in offering suggestions and guidance.
Dear Patricia, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your kind words in regard to our staff. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear you got the opportunity to explore our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"close to downtown venues"
we chose this hotel for the location...just a few minutes walk to the venue we were going to in the evening...bonus with this was to park our car at the hotel for duration of stay ( a $20. charge for overnight)..several places to eat at or choose the great food truck that parks down here....parts of the area are a bit seedy - ( there are homeless people hanging out on the sidewalk in the evening ).. just go online ahead of time to check out the area so you know what's there and what's within walking distance..check the public transit times if you want to go further. ..wear your walking shoes and plan your trip from a good central location.. our room was comfortable and clean with the sitting room (the couch and chair were a bit dated) separate from the bedroom ..the beds were fine with decent linen... we never noticed much street noise and the two sets of curtains give you an option of how dark you want the rooms. ( it gets slow down in this part of town in the later evening anyhow)....the staff were efficient, polite and approachable..ps..one of the two elevators was still broken but it was't that bad to deal with..would have liked the stair option though..we'd stay again..
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found your room to be comfortable. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. It is great to hear that the team were efficient, polite and approachable. We are recommended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. Being in the heart of downtown there is a certain level of urban activity that takes place. Thank you for your feedback, we appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Oh Canada!!"
This hotel is located on South Granville street. Granville street can be quite intimidating to people, with peep shows, street people doing drugs, marijuana shops and other seedy elements of the big city. That being said, this property is close to Yaletown which appears to be the new trendy neighborhood and a light rail station. Plus a Aqua Bus station that goes to the shops of Granville Island. I have never felt threatened on Granville Street, but I probably wouldn't be out at 3:00am either. This hotel was quite clean, comfortable and a pleasure to stay at. Flat screen TVs in the living room and bedrooms were quite nice and the refrigerator, microwave and Keurig machine is something all hotels need to have. Paid parking charges were average for a big city and the onsite restaurant seemed nice although we did not eat there. Lots of dining, entertainment options nearby makes this a convenient location. Balconies overlooking the city are nice to peer out over Vancouver. We definitely enjoyed staying here.
Dear William, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you found our hotel a pleasure to stay at and enjoyed the extra amenities such as the fridge, microwave and Keurig machine along with the view of downtown Vancouver from your balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good location"
Went for sea to sky 2016 cheer championship. This was perfect for our family. Room was really nice. Location to places to walk to eat was perfect.Will for sure remember this location next time we are in town for a cheer comp.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that our hotel was perfect for your family and suited your needs. It is great to hear you liked the room and found our location suitable. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Vacouver vacation with kids"
We stayed in a suite, and we were really happy with the room - it was ample space for my husband, myself and our 3 children, and was very clean. Had a microwave and fridge too. The staff was helpful, and friendly with directions on how to get around the city. This was our first time in Vancouver, and the hotel is situated on Granville (street name) and the section is a little grittier than I would prefer - not that anything happened, just something to be known. Though around the corner headed that direction you head towards Yaletown, which is super nice, so it was only one side of the hotel that was on a not so nice street. Also one of the elevators was broken our entire stay, and it definitely caused longer than normal wait times. You could not take the stairs up to your floor either (only down) because the doors were locked at each floor. Used the gym in the hotel and no one was ever in it which was great for me, and it was super clean. This was the first Best Western I have ever stayed at that didn't offer a continental breakfast (many local breakfast options), but something to keep in mind as well, especially if you are staying with kids. Parking was also an extra cost. The location was great though as far as accessibility to everything.
Dear Emily, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that the room was suitable for you and your family and that you found the extra amenities such as the fridge and microwave to be useful. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service and to assist with providing information and directions. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Being located in downtown Vancouver, we offer a competitive parking rate in comparison to other downtown hotels. Thank you for your feedback and we appreciate your suggestions. Due to an unexpected repair, one of our elevators is out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best Western Chateau Granville"
We stayed 4-4-16 thru 4-6-16. 3 rooms. Upon arrival their only working elevator quit with people inside it. Their other elevator had been inoperable for many days. We had to use the service elevator until they got the main elevator up and running later that evening. It was very frustrating at times to wait 10 to 15 min for the elevator with kids and an 84 year old mother in law. I felt upon check out we should have been given a small credit to each room for the inconvenience. Wifi is horrible, only one person can use the wifi in a room at a time. (not a good idea when you are offering suites, which draw families or larger parties) Drew was a great bell man, and the front desk friendly. The hotel may want to look into what they can do to have the adult store moved to another part of town. My kids wanted to go there since" a peep show is only .25 cents" thank goodness we aren't uptight parents though we did have to explain .
Dear Guest, Thank you for your feedback in regard to your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We apologize for not meeting your expectations during your stay with us. One of our elevators is currently out of service, we are working on fixing this elevator. We hope to have this elevator up and running soon. Thank your for your kind words in regard to our concierge, Drew and our team at the front desk. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to share your feedback with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Best Western Plus Vancouver"
Main Elevators out of commission during our stay (should have received some type of credit on our bill ) 3 rooms, 2 days. Rooms ample space for the family to spread out. Wifi is horrible, only one person in the room can be on wifi at a time or it doesn't work. Decent location. Though I encourage management to do all they can to get the adult store across the street to move to another side of town (my kids wanted to know what a peep show was, and could they go since its only .25 cents.(thank god we have a sense of humor!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you found the room to be spacious for your family. Due to an unexpected repair, one of our elevators is out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we are working on fixing this problem. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate your feedback. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"I don't know"
This is hands down the noisiest hotel I have ever stayed in as far as street noise is concerned. Obviously not something the hotel has any control over-and they do offer complimentary earplugs in the room. Thankfully I travel with white noise so my sleep was probably better with that. Based on that alone I probably would not return to this hotel or request a room on the back side of the building. While we were there only one elevator was working and this is a 15 story hotel so you can imagine the wait times if you've got someone going to the garage and someone waiting on the top floor. We were on a high level floor with kids so taking 12 flights of stairs was not an option. I hope this gets fixed soon because it was a huge inconvenience. I thought the price of parking was incredibly inflated. $16/day to park in their own private garage. The wifi situation was not ideal. They have wifi for each room. You enter your rooms passcode and you have wifi while you are in your room. The moment I stepped into the hallway it would disappear and there is no public wifi for the hotel so when I was in the restaurant or in a friends room wifi was not available. This may seem insignificant but when you are traveling internationally and racking up the charges, it leads to a big problem. Several great little restaurants within walking distance and a Starbucks about 400 feet away Overall the hotel was nice, clean, and I thought the staff was welcoming but I do not believe I would be interested in returning as this just does not fit my needs.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us about your experience. We apologize that we could not meet all your expectations during your stay with us. We regret to hear that you were disturbed by the noise coming from the street, we recently upgraded our windows to double pane windows in order to help reduce the noise level coming from the street. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we are working on correcting this issue. Being located in downtown Vancouver, we offer a competitive parking rate in comparison to other downtown hotels. Thank you for your feedback. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Friendly, courteous staff. Convenient location."
This is our second stay at the Chateau Granville. The last one was four years ago. They have upgraded the rooms including the windows and balcony doors since, significantly reducing the street noise inside. It is conveniently located near on Granville (a straight shot to the airport) near Granville Island, Yaletown and not too far from the Robson district and downtown. There's plenty of good restaurants within a short walk. That being said, there are some 'street people so you might want to opt for a taxi ($5-$10 CAD) later at night or if the weather is inclement. My only complaint would be the fact that there was only one public elevator in service during our visit and they had posted notices that this has been and would be the case for some time. This would have been enough for me to rate them a 3-Star property had it not been for Drew, the Bellman who did everything possible to insure our stay was as pleasant as possible, including offering the service elevator if he noticed a long wait or a queue of more people than could comfortably fit into the next lift.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for the kind words in regard to our staff. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our proximity to the cities' attractions, restaurants and public transportation. We apologize for the inconvenience caused in regard to one of our elevators being down, due to an unexpected repair. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Granville Review"
The only working elevator was extremely slow. A person should not have to wait 5 minutes and more for an elevator to get to you. Parking fees should be included in room price for 1 vehicle and any extras should be charged accordingly
Dear Taylor, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible Being located in downtown Vancouver, all hotels charge for parking. We are known to offer a competitive parking rate in comparison to other downtown hotels. Thank you for your feedback and we appreciate your suggestions. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"NICE AND CENTRAL"
I have been in this hotel on March 2016. The hotel is located practically at walking distance from downtown. The personnel in general are very polite and efficient. The room was large and clean, the bathroom was a regular one, essential. Wifi connection was free and very fast. Laudry service was fast and good. nThe restaurant in the hotel had a very goos quality of foos with a large choice in the menu, but a little bit expensive. The hotel room rate was excellent and ratio price quality was very good. in summary a very nice hotel.
"Great location, super staff"
We were able to take part of the WA state residents special. If you are from WA state you should check this out. From the moment we arrived we received the very best treatment from every member of the staff. Jonathan, Daniel and Patricia took very good care of our every need. And when they were busy Nicholas [the manager] stepped in and helped us. Our room was spacious and clean and had everything we needed. We had a two bed suite with a separate livingroom. There was a refrigerator, microwave and coffee maker. Both livingroom and bedroom had TVs. The hotel is in a very good location. Close to both shopping and many restaurants, and if you like to walk, Gastown, and Granville Island. The have an enclosed parking garage. I would highly recommend this hotel to everyone. Also check out the Edge, the restaurant, it's the only place we ate while there.
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you liked the spacious suite with all the amenities. Thank you for the kind words in regard to our team, I will pass on your feedback to Jonathan, Daniel, Patricia and Nicholas. We are delighted to hear that they were able to assist you during your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We hope you got the opportunity to explore our beautiful city. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Not the 'Best' Western"
Good location but very noisy at night, & area was abundant with homeless people pestering you for money. Offered upgrade as was a memeber of hotel chain but room was SMALLER than the suite we had paid for !!!!
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the cities' attractions, restaurants and public transportation. We are sorry to hear that we did not meet your expectations during your stay with us. We recently installed double pane windows in our hotel in order to reduce any noise level from the busy Granville Street. Thank you for your feedback, we appreciate you taking the time to share your experience with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Great place"
The location is perfect as you can reach the central part of Downtown including Yaletown, which is becoming a hub for a dynamic mix of the dining and entertainment experience these days. The view from the balcony is outstanding as you have a lookout for the downtown area plus the mountains in the backdrop.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the picturesque views from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Fantastic room, comfy bed, convenient but...."
First spend the extra money and get the superior double queen with balcony. Lots of room, fantastic beds, fridge, microwave and great view if on Granville side. Make sure you get a high floor, 12th was great. 1204 specifically. Downside (all the clubs are on this street, plus side-you can't hear if you keep the windows shut). Taps in sink and shower wonky so be careful you don't freeze or burn. Once you have them set right, don't breath on them or bump them in anyway. Likely need tightening. The weekend we were there one elevator was down, the sign said for a "short" time. 5 days and counting is NOT a short time. Very unhappy people with long waits. All stairway doors locked. Maybe they should have just kept an employee at the service elevator at least at check in/check out time. He could have gone to the top floor and checked for folks and kept working his way down. Or at least be honest and say the elevator is out for a week or more. Just don't lie and say "short". Would have given 5/5 if they had the elevator thing controlled better and tighter taps. Friendly staff though, clean rooms and great access for the Orpheum.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and the room along with all the amenities and the balcony. Thank you for your feedback in regard to the taps and shower I will inform our maintenance team about this. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice hotel, dangerous location"
This hotel is what we were expecting of a BW Plus, good value, clean room, great staff, tasty food in the restaurant. The problem is the terrible neighbourhood. There are peep shows right out the front door, 3 strip clubs on the next block, marijuana shops, tattoo parlours, disgusting streets with excrement and throw up, gum, garbage and homeless. There are ear plugs in the rooms for noise. If you're going for a wild bachelor party, get some piercings, smoke some weed, or want to try the gay thing, this is your spot. If you have a family, choose somewhere else.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Loved"
Loved my room, it was big spacious and the front staff was great to me. Very homey and welcoming. Plus the food was great! Room service was fast and there were no issues with booking last minute. A++++
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be homey and welcoming. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food that you had in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Lovely stay"
We had a great stay at this hotel. The bed was extremely comfortable, with great pillows and the room very spacious. The bathroom was clean and the shower good. The view down the granville strip is amazing from the 15th floor with the snow topped mountains in the background. The location couldn't have been better. Walking distance to everywhere without being on top of the noise. I would have given 5 stars if it wasn't for one aspect of our stay. When we returned back to our room after a day out the door to our room was open. It must have been left that way after house keeping had been in. This was extremely worrying as we left all our valuble skiing equipment as well as I pads, passports and money in our room. Thank fully nothing was missing. We reported this immediately to the reception desk and were met with no apology. However, it wouldn't deter us from staying there again. The breakfast at the edge was lovely.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us along with the views from the balcony. We are commended for our downtown location, within walking distance to many of the cities amenities. We regret to hear that your door was left opened, we are thankful to hear that known of your items had been removed. We apologize for this inconvenience and we have informed our team of this incident. Thank you for your positive feedback in regard to the breakfast that you had in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Brilliant"
Great place near to everything you would want to visit - within half an hour on the airport sky train. Staff lovely. Only criticism having to pay for orange juice on a prepaid breakfast seemed petty. Also fast internet connection available.
Dear Liz, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us, along with the fast internet connection. Thank you for your kind words in regard to our team, we pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our location, within walking distance to many of the cities attractions and public transportation such as the SkyTrain to the airport. Thank you for your feedback in regard to the breakfast, we appreciate your comments. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location, great room"
This is a great location downtown vancouver where you can walk to many attractions. We easily walked to BC Place, Rogers Arena, Robson Street, Vancouver Convention Center, Canada Place and about a 10 minute walk to the nearest skytrain station of Vancouver city center. Sky train from the Airport to YVR city center was 7.50 per person and only 2.50 pp for the return. It took 25mins from YVR to city center. The hotel was easy to find and the front desk check in and out was quick and friendly. Our room was on the 12th floor and we enjoyed the view! We had a one bedroom suite with a fridge,microwave,coffee maker,2 tvs and a balcony. We ordered dessert from room service and it was fairly quick and was delicious. There are so many great restaurants within easy walking distance. Great hotel, would definitely stay here again with family or on business.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you availed of the SkyTrain from the airport and found our hotel easy to allocate. Thank you for the kind words in regard to our team at the front desk, we are delighted that our team provided you with a quick and friendly check in and out process. We are delighted that you liked the room and all the amenities along with the view from your balcony. Thank you for the feedback in regard to the dessert you had from our restaurant,the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best Western PLUS Chateau Granville Hotel Review"
I would have to say i would never choose another hotel in this city, neither would my friends. Ever time we come to Vancouver we stay here. Elivators were slow this time but it will be fixed obviously. And on the far side of building there is construction of a new high rise so its loud from monday to friday mornings and such but not so bad. Id say definatly stay here.
Dear Jessica, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and that you stay at our hotel every time you come to Vancouver. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we are currently working at fixing this issue. I am truly sorry to hear that you were disturbed by the noise caused by the construction in the neighboring building. We sincerely appreciate our guest's feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel. The next time you stay, I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good location"
Suite was great - roomy, lots of closet space, bed very comfortable. location great for downtown restarants, shopping. Catering was fine. Only real negative was that only one elevator was working during my stay. There is construction going on next door- not a problem if you are planning to be out and about during the day.
Dear Kelly, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you appreciated our spacious suites and downtown location. It's great to hear you had the chance to explore our wonderful city! Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk so we may escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel! Best regards, Anastasios Theodoropoulos General Manager
"One elevator out of order"
Always great service! I appreciate an early check in. One pit fall was that one elevator was out of order for my one night stay which made for a long trip from the top floor. Parents: it's not amusing what so ever when the elevator is out of order and you allow your kids to press every floor on the one operating elevator!!
Dear Dottie, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you appreciated our friendly service, spacious suites and downtown location. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk so we may escort our guests downstairs if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel! Best regards, Anastasios Theodoropoulos General Manager
"Consistently great service - great value!"
I usually stay at the Chateau Granville in downtown Vancouver. They provide great customer service, the rates are very affordable. Rooms are clean and roomy (suite) Love it there! We had a room with 2 double beds, very clean and comfortable, two TV's, wifi, fridge, Keurig coffee maker. Loved it!
Dear Sierra, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and extra amenities. It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest's needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. I was heartened to read that you had such a wonderful experience at our hotel. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very nice rooms but inadequate elevator capacity"
On the positive side, this hotel has nice rooms, is located in the heart of Downtown Vancouver, and has nice urban views from the room. The staff is friendly and professional. But a serious negative, at least during my stay was that one elevator was out of order. This property is a fifteen floor property and has only two elevators, chichis inadequate as it is. Take one out of commission and now you have 15 minute waits to get down to the lobby or up to your room. They really have a problem in this regard.
Dear David, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you appreciated our spacious suites and downtown location. Due to an unexpected repair, we do have one of our elevators out of service. We have offered assistance to all our guests to contact the front desk so we can escort them down in our other service elevator if you are experiencing longer wait times. We due apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel! Please feel free to contact me if you wish to further discuss. Best regards, Anastasios Theodoropoulos General Manager
"Great location,"
Great location, great service, staff were very friendly. Vancouver is really a beautiful city with wonderful places. Many places can be visited on foot and transportation near the hotel is very easy to use.
Dear Karin, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. It is gratifying to read feedback such as yours. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. It's great to hear that you had the chance to explore our wonderful city. We are commended for our great location in the heart of downtown Vancouver, close to the cities attractions, shopping and public transportation. I was heartened to read that you had such a wonderful experience at our hotel. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Experienced early morning construction-the back rooms"
The facilities are great and stayed here before. However, this time around, customers should be made aware that if you are being put in the back row of rooms, there is a high-rise construction and I anticipate that this will go on for another year. Too much noise from the construction. Was not warned.
Dear George, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. I am truly sorry to hear that you were disturbed by the noise of the new building construction close to our Hotel. I understand this can be frustrating and unfortunately, as our city has been undergoing a construction boom for some time, this disruption is city wide. We appreciate your choosing our Hotel. Please contact me and I will ensure you a room in an area of the Hotel where this construction noise, if still present , will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Everything I remembered"
I was in Vancouver for the weekend for a conference. I've stayed at this hotel before and as I was coming in by train from the airport thought I would stay here again. It's an easy train ride in and the walk from Yale Town station on a Friday night is right through one of the entertainment districts. It's great if you like people watching and don't have too many bags. My checkin was super easy and my room quite lovely. The bed was great and I fell into it for an undisturbed sleep. I had a friend picking up a package from me and the front desk was only too happy to help coordinate that for me. I love the smell of the shampoo in the rooms. It's really minty or something. Anyway it helps to really wake up the senses in the morning. I'd stay here again.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and had a great night sleep at our hotel. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are delighted to hear our team were able to accommodate you with an easy check in and in regard to the package being collected by your friend. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Central Location within walking distance to attractions"
Great location, great service, room was ready when we checked in at 2pm, always a bonus after a long flight. Staff were very friendly and even after the remote didn't work, it was quickly replaced with another one.
Dear Lana, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Loved my Suite!"
We were facing Granville Street and enjoyed the view. Our suite was great and the bed was wonderful! We were in town for a medical appointment at St Pauls Hospital and this was a very easy walk. Restaurant was superb - great food, great staff and room service was appreciated!
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed the suite and the view from the balcony. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Vancouver 7's"
Nice hotel, walking distance everywhere. All of my friends were in the same hotel. I was there super early and they still let me check in. Good food at the restaurant as well. Very clean room, perfect for what I needed.
Dear Shannon, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us during the rugby 7's. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Love the Best Western Chateau Hotel & Suites"
We were in Vancouver for a show at the Commodore Ballroom which is located just a block & a half from the Chateau. Everything you could need can be found within a short walk from the hotel. Lots of great eateries like The Famous Warehouse, & Carl's Jr.; Liquour/Beer & Wine stores; funky shops; grocery stores; shopping centres; theatres; art galleries; museums; parks; and so much more. The staff at the Chateau are friendly, accomodating, helpful, and knowledgeable about their city. The rooms are clean & spacious & very comfortable. The chateau is our new go-to hotel!!!!
Dear Lorrie, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the rooms spacious and comfortable. We are commended for our ideal location in the heart of Vancouver within walking distance to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Big Rooms! Okay ammeneties"
Overall we enjoyed our stay at the Chateau Granville Best Western. The rooms were very big and for staying a few nights it was nice having a living space separate from the bedroom. Our shower head drooped down a little and wouldn't stay up which was fine for short me but was an inconvenience for my boyfriend who is 6 feet. I am glad we found a good deal on the room as construction next to the hotel caused quite a bit of noise and also made the view from our balcony less enjoyable. If we had paid full price for the room I may have found that more of an annoyance. Parking was convenient and although not super cheap seemed reasonable for downtown Vancouver. Location was nice, we could walk to many of our destinations. Elevators were a little rough but the building isn't super new so I suppose that could be expected. Our only main complaint it probably about the breakfast at the hotel restaurant Edge. We both ordered over-easy eggs one morning and when we received them they were a little on the under-done side (very runny in the middle... not just the yolk but the white too, and a little cold). At the time we thought nothing of it but we're quite sure that it is what caused my boyfriend's salmonella food poisoning that he came down with that evening. Since they were organic eggs I would suggest ordering them more on the done side to be safe, or enjoy breakfast somewhere else around the hotel which we did a few mornings (I would suggest cafe crepe or YaYas bubble tea). If we stayed in Vancouver again I would probably see if we could find somewhere else, it was okay but full price rooms would be a little much for just a cheap vacation (we booked through Groupon) and the business-style space in the rooms was more than we needed.
Dear Ashley, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the rooms to be nice and spacious. We will inform our maintenance team about the issues you experienced with the shower head. I am truly sorry to hear that you were disturbed by the noise caused by construction in the neighbouring building. We sincerely appreciate our guest's feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel and in the event that you choose our hotel in the future I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting. We appreciate your feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge and for bringing this to our attention. We have informed the Chef about your breakfast experience and we will investigate this issue. Please feel free to contact us directly if you wish to further discuss. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Amazing hotel, sweet staff"
We booked a room this weekend and accidentally made a mistake and booked a room with two double beds. We explained this to the front desk attendant and she immediately helped us and upgraded us to a king suite. This hotel is amazing. Chocolates on the bed with a hand written note saying "Have a nice day". Balcony views are amazing! Walking distance to everything. The staff was just so kind and friendly answered all our questions and never hesitated to help us. Very good experience i will go here anytime I am in Vancouver!
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"In the heart of it all"
Best Western has kept the Grand at their Chateau Granville Hotel & Suites in Vancouver. Fully modernized and stylish, with a helpful staff; this hotel is right on Granville Street amidst the nightlife of Vancouver. With artfully decorated suites/rooms, you'll get a sense of Vancouver's apparent change into a super city. With a parking garage and it's own restaurant and lounge, this Best Western definitely has the PLUS. Reasonably priced rooms paired with the courteous and professional employees make for a nice stay. Within walking distance of the dining district and a short cab ride from Gastown; you won't need a higher priced hotel to get the same experience. A bonus is the higher suites with great views of Vancouver's growing skyline.
Dear Cristobal, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge. We are delighted to hear that you found our staff to be helpful during your stay. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent all rounder"
I booked this for its location and reviews. Thought it was very well located and in easy reach for tourist siteseeing in Vancouver. The room was modern, very comfortable and clean and I liked having a balcony. Was on the 15th floor so street noise was not an issue. My only negative wasn't really to do with the hotel as I had a couple in the next room have a very loud argument at 2am as they returned from a night out. The hotel does have a sign in the lobby asking people returning late to keep noise to a minimum but it looks as if this couple didn't pay attention. Had it gone on any longer than it did I would have called reception. Found all the facilities and staff were great and as it was raining during my 3 day stay it was very useful to be able to borrow an umbrella from reception. I had one breakfast at the hotel which was lovely - a huge plateful which I certainly enjoyed but there were cheaper places very nearby. Overall excellent and I would certainly recommend and also stay again if visiting Vancouver
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Staff Treat You Like Family"
The rooms are not only very clean and well kept, but the staff is what keeps us coming back. We come every year for medical reasons and have gotten to know the staff. The staff have also gotten to know us, and treat us ever so well! The location is close to great restaurants and shopping, and the attached restaurant is also very good. Will continue to stay there!
Dear Shannon, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you enjoyed your room. Thank you for the positive feedback in regard to our staff, we are delighted to hear they are one of the reasons that keeps you coming back. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Center of it all!"
This hotel is right downtown and within walking distance to everything. I hardly had to use my car. Parking is also more affordable here than other hotels I looked into. The rooms are very spacious and quiet. I will definitely stay here again.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found our rooms to be spacious. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location, very clean room"
We stayed at this Best Western on a Friday night. We chose this hotel based on the location, as we were attending a concert at the Commodore Ballroom. It was under 10 minutes to walk there. Granville is a busy street on a Friday night with lots of clubs and concert venues. There are many late night food spots, so you can grab a bite on your way back to the hotel. Our room was very clean, and tidy, with a comfortable bed. It was also quiet. Our room had a balcony which was a nice addition. When we came back to the hotel at around 12:30, we had to be let in by a security guard and our room number verified. We were told this is to eliminate someone staying in the hotel bringing a whole group of non-guest in. I suspect this is due to night-clubs being in the near vicinity. If it keeps the hotel quiet, I'm in! Overall, a nice place to stay that is close to evening entertainment. We would choose this hotel again because of it's cleanliness and because it's quiet.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found our room to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants, public transportation and concert venues such as the Commodore Ballroom. We take the security and comfort of all our guests very seriously, for that reason we have a security guard present to allow our guests access to the hotel during the night. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"great view"
nice big spacious up to date room with a good size balcony, the bed was a little hard for my liking, but u can't please everyone. great views of downtown and granville st. Staff was great. Bathroom was ultra modern with heated toilet seat and built in bedai, Shower was huge with dual shower heads.Overall i have nothing bad to say about my stay.
Dear Gary, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and the extra amenities in the bathroom such as the bidet toilet. It is great to hear you enjoyed the private balcony with the picturesque views of downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Clean & quiet"
We stayed on a Thursday night, it was very busy with the hockey game scheduled that night. Our room was ready on time, it was clean, comfortable and quiet. Our room faced away from Granville. Parking was reasonably priced. Centrally located.
Dear Guest, Thank you very much for sharing your experience at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found our hotel clean and quiet. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice place to stay"
We stayed here for 7 nights. The hotel is located towards the South end of the "entertainment district". This means there are plenty of bars, night clubs, restaurants, and shops within walking distance. The public bus has a stop about 1 block South so transportation is easy. However, any of the rail stations are a bit of a walk. I suppose I should point out that there is a bit of a homeless issue around the general area (not at the hotel). They will politely ask for money but they are not aggressive. The hotel itself was clean and well maintained. The staff was helpful and professional. The only noise to speak of was the occasional police or fire vehicle. The free wifi was great. Each room has its own passcode; once you leave your room, the wifi will drop off. However, while in the room it was rock steady and fast. I found free wifi to be fairly common around downtown Vancouver.
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. We are commended for our proximity to the cities' attractions, restaurants and public transportation. Being in the heart of downtown there is a certain level of urban activity that takes place. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with helpful and professional guest service We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great stay. "
My family and I stayed in a suite. The room was clean, and had lots of space for our family of four. The beds were very comfortable. The food was fantastic. And the staff are friendly and helpful! It's walking distance to lots of great shops, food and more!
Dear Rebecca, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you and your family had such a pleasant stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are pleased to hear you enjoyed the food in our restaurant, the Edge Social Grille & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your great comments. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Location, Location, Location"
The location of this downtown Vancouver Hotel is perfect, out of the hustle and bustle of the down town core, however walking distant to it all. The location of you room is key at this time as there is a new building being constructed next door and the noise from the early morning constructions starts does not start your day well. So ask for a room away from the back alley. And the location of the underground parking entrance is difficult to get to due to the closing of the lane at one end due to this construction. The Edge restaurant attached is marvelous and the cost of restaurant and hotel are affordable .
Dear Dave, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. I am truly sorry to hear that you were disturbed by the noise of the new building construction close to our Hotel. I understand this can be frustrating and unfortunately, as our city has been undergoing a construction boom for some time, this disruption is city wide. We appreciate you choosing our Hotel and should you choose us again in the future please contact me and I will ensure you a room in an area of the Hotel where this construction noise, if still present , will not be disrupting.We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very clean"
The room was quite large and very clean. The wifi was quite strong and had no trouble with connecting. Hotel is a little old and needs upgrading. Not enough power points in the room. Bathroom is a bit tired. Couldn't get the plug in the bath to stay in.
Dear Sarah, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you found our rooms to be spacious. We thank you for your feedback. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good Value for Location"
Chose this hotel as it was given reasonable review by TripAdvisor. I found it to be exactly as what was described on TripAdvisor. The location is convenient but not particularly pleasant as it is near a grubby street. But near enough to nice areas that it is acceptable. Hotel is okay. Service was very good. Cleanliness was very good. Rooms were better than what I expected based on lobby decor. Bed was terrific. All in all an average looking hotel with better than average beds and service.
Dear Patricia, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the beds terrific. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Comfortable Stay"
Great location and comfortable stay at this Best Western. There is plenty of restaurants, pubs and things to do within walking distance of this hotel. You will not go wrong if you are in the area and choose to stay here!
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation. It's great to hear that you had the chance to explore our wonderful city! Thank you for taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Wonderful staff"
I was in town for a Dr. Appt. at the hospital,and it was only a five minute walk from there. The hotel was clean,quiet, and affordable. The staff were friendly,knowledgable,and continually went above and beyond to ensure my stay was as stress free and pleasant as possible. I will definitely be staying there on any future trips to Vancouver. And will tell my friends about it. Keep up the great job Best Western!!!
Dear Terri , Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for the kind words in regard to our team, we pride ourselves on our customer service. We are delighted that our team were able to make your trip stress free and pleasant. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good value for the money"
Good central downtown location close to bars, restaurants, False Creek and sporting events. Approx 10 minute walk from either Yaletown Roundhouse or Vancouver City Centre (light rail stops). Location is fairly safe however there are some sketchy areas. My room was very large (suite) however the carpet and fabrics (chair and sofa) were tired. King sized bed was comfortable and the room was clean.
Dear Peter, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and the spacious suite. It is great to hear that you were able to explore our beautiful city, we are commended for our ideal location in the heart of Vancouver close to all the cities' attractions! Being in the heart of downtown there is a certain level of urban activity that takes place We thank you for your feedback in regard to the furnishings in the suite. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent staff, clean, classy room decor, surprisingly quiet, great location."
We had high expectations of this hotel because of the good reviews on Trip Advisor. The hotel and staff exceeded our expectations so much so that we extended our stay for an extra night. They couldn't have been more helpful, from my first call to the hotel to enquire about different room options to the excellent bell service, to the meticulously cleaned room. The bed was very comfortable, the restaurant was excellent, in fact, I can not think of any complaints to mention whatsoever. I have no hesitation in recommending this hotel for personal travel. Because we were there for a leisure stay, I didn't pay attention to business facilities so can not comment on that aspect.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that our hotel and team exceeded your expectations. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our front desk team and our concierge delivered our hotel promise, with excellent guest service. We are pleased to hear you enjoyed our restaurant, the Edge Social Grille & Lounge. We will certainly pass on your feedback. We appreciate you taking the time to write to us about your experience. Thank you for your recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Central downtown Vancouver location with good value for the dollars charged."
Decent room in a surprisingly quiet location in the centre of everywhere we wanted to walk to. We would stay there again and I would definitely recommend your hotel. If there was one minor con, it would be that we had wished that your television channel line up had offered at least one movie channel.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation. It's great to hear that you had the opportunity to walk around our beautiful city. Thank you for your feedback in regard to the television, we appreciate your comments. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Anthony Lalev"
Reasonable rates, nice rooms and we were going to Black Sabbath concert that was canceled and we made the best of the situation and had a good time. They did go out of thier way to be understanding of our situation and gave us free parking extra coffee at no charge. We will go back there for sure.
Dear Tony, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. It was unfortunate that the concert was cancelled, we are delighted that you made the best of the situation and enjoyed your stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team were able to assist you during your stay. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Just Perfect...Just Do It"
Was visiting Vancouver BC for a few days and couldn't have chosen a better hotel. Located in the heart of everything and service was top notch. The room was spacious and immaculate. The shower had a powerful shower head which is always a big plus. The bedroom and living room each had a flat screen TV. The WiFi is secured in that each room has a unique password. Parking is available onsite for a reasonable fee. The hotel has a restaurant - The Edge - which has a phenomenal breakfast. Walking distance to Stanley Park. Free coffee with a Keurig coffee maker. Refrigerator in the room.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found our guestrooms to be spacious and enjoyed the amenities such as the free Keurig coffee. Thank you for the feedback in regard to our customer service, it brings us great satisfaction to hear that our team delivered a high quality service. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. It is great to hear you got the opportunity to explore our beautiful city. We appreciate your feedback in regard to our in house restaurant, The Edge Social Grille and Lounge. We are very pleased to hear you enjoyed the breakfast during your stay, we will inform our chef and the team of your kind words. Thank you for taking the time to write to us about your experience and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Top 7 Reasons"
*Check-in process was fast, friendly and efficient. *Parking is just $12 a day; a steal for a city like Vancouver where $45 per day is not unusual. *Impeccably clean guest rooms. *A short walk to the Yaletown SkyTrain station; if you're flying into VYR and want to stay in the city, SkyTrain is the best way to get downtown. *I walked a few blocks into Yaletown and there's dozens of restaurants to choose. *Most Best Westerns have a complimentary breakfast, this place does not. *Complimentary Wi-Fi was good.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found our guestrooms clean and comfortable. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with a friendly and efficient service. Being located in downtown Vancouver, we offer a competitive parking rate in comparison to other downtown hotels. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear you got the opportunity to explore our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"20th Anniversary"
I am rating this as an excellent value for your dollar as we booked ahead and paid under $140 tax in for a King Suite . Large room , sitting area , computer table , balcony , large bathroom , fridge , coffee machine , 2 tvs and more . You pay for breakfast here but the food quality is above grade . Close to Yale Town , bars and restaurants , Granville Island and anything of a distance like Gastown is only a $7 cab ride .
Dear Ron, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed our hotel and the King suite along with all the amenities. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear you had the opportunity to explore our beautiful city. Thank you for your feedback in regard to the breakfast that you had in our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great price, nice rooms, good service"
Location a tad shady, Rooms very clean and spacious, service was good, comfy bed. Price was great. I will would definitely stay there again, but would avoid walking down Granville St. to access the hotel.
Dear Megan, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and found our rooms spacious and comfortable. Being in the heart of the entertainment district there is a certain level of urban activity that takes place. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Convenient and affordable!"
Family friendly (even furry family members!) helpful staff, reasonably priced, clean and conveniently located in the heart of downtown Vancouver. We were surprised when our room was actually a suite with a separate bedroom. What more could you ask for? This will be our go to hotel from here on out!
Dear Guest , Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and our suite. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that you found our team helpful during your stay with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Close to everything down town"
Checked out the museum, art galleries and shopped. It was just fun to walk to the water and not need our car to get around. Staff in the restaurant were friendly. the food was plentiful, well presented and very tasty.
Dear Russell, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation. It's great to hear that you had the chance to explore our wonderful city! Thank you for your praise in regard to our restaurant, the Edge Social Grille & Lounge, we are delighted to hear you enjoyed your food. We will inform our chef and the team of your kind words. We appreciate your feedback. Thank you for choosing our hotel and we look forward to welcoming you on your next stay with us. Best regards, Anastasios Theodoropoulos General Manager
"Super Service"
Have stayed here twice. We expected a room with 2 beds, received a suite. Fantastic upgrade. Staff was excellent. Service was excellent. Will stay again at this location and have already recommended this hotel to others. Optic TV, quality in room coffee. Plug to charge a phone in the lamp on the desk. Many little things that made for a great stay.
Dear Linda, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you liked our suite. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for your feedback and for choosing our hotel and we look forward to welcoming you on your next stay with us. Best regards, Anastasios Theodoropoulos General Manager
"A very nice hotel right in the entertainment district."
Very nice hotel at the right price. In the heart of the entertainment district. New renovations to widows and balcony doors are great. Room service was very good as well. Good price for good food. Front desk staff very good.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed our hotel along with the balcony. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team at the front desk delivered our hotel promise, with excellent guest service. It is great to hear you enjoyed the food from our restaurant, the Edge Social Grille & Lounge and that you were content with the room service. We are commended for our ideal location in the heart of Vancouver close to all the cities' attractions! We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"What you expect!"
I had a very pleasant stay at the Best Western Chateau. They were able to accommodate my last minute decision to bring my dog. They even had a little doggy gift bag. Was very impressed. Room was small but was comfortable for our stay. Service was great as usual.! Thanks again
Dear Gina, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you and your pet had such a pleasant stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Outstanding Service"
I had an outstanding experience staying at the BW Granville location. The room was everything you would expect from a 3-star hotel. You won't be blown away by style, but the hotel and room was very comfortable, well maintained, and clean. It is the service that really sets this location apart. Check-in and out services were provided with great courtesy, speed, and overall professionalism. The concierge was extremely helpful in advising attractions as well as transportation. In addition to the direction he provided, he was very personable and a pleasure to chat with in general. As part of a long multi destination trip I had to do laundry before departing all on my check out day. Since I had a large load of clothes, I chose to go to an off site laundromat. The desk staff were very helpful in allowing me to store my luggage, access it again following the laundromat, store it one more time for lunch, and finally return it for departure. All in all, it was a great experience! Thank you!
"Nice hotel, location isn't great"
The hotel itself was in good condition & the staff was very friendly & accommodating. I know Vancouver very well, but for a new visitor, the homeless situation & street people would be uncomfortable and may deter future stays in this hotel.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had such a pleasant stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Being in the heart of the entertainment district there is a certain level of urban activity that takes place. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great value"
This is great value accommodation with rooms large enough for families with young children. The room was reasonably priced, clean and comfortable. It is located in a convenient location in the city, however I was a little concerned with the location being surrounded by several adult stores and strip clubs as I have 3 young children. The staff were friendly and helpful.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found our hotel comfortable and clean. Being in the heart of the entertainment district there is a certain level of urban activity that takes place. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation Thank you for choosing our hotel and we hope you will consider our hotel the next time you are in Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Well located"
My husband and I stayed for one night at this hotel on our way to Vancouver Island, we picked this hotel because it was close to our hire car pick up. We arrived about midnight due to a plane delay from Alaska and left at 9am the following morning so can only reall coment on our room. We stayed in room 1414 on an upper floor which had a very comfortable queen bed and pillows. The room was spacious, clean with lovely decor, we were given ear plugs which we didnt require. The bathroom was compact with a shower in the bath, which had good water pressure, plenty of toiletries were supplied. The only problem being there was long black hair in the bath and on bathroom floor. Overall a pleasant overnight stay.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found our rooms comfortable and spacious. We regret to hear about the issues you experienced with your bathroom. We will keep our head of housekeeping informed. Thank you for taking the time to let us know about your experience. We appreciate your feedback. Thank you for choosing our hotel and we hope you will consider our hotel the next time you are in Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"?t is Fantastic!!!"
I from ?stanbul Turkey ,We did maked autism organization in this hotel. Room is good,location is very good in centre ,I like it ,the staff is very professional and kind,wifi free, price policy, balanced, restaurant is good, the rooms are very nice, the service quality is good, I'll be back at this hotel in 2016. I love it. Thank you Philip sales manager and assistant Altan thanks. We will meet again
Dear Guest, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had such a pleasant stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great stay in Vancouver"
This is the best place to stay when in Vancouver as it so close to everything. In addition, the hotel is well maintained and the rooms clean and enjoyable. The only downside is that if your room is on the Granville Street side, it can be noisy at night.
Dear Anne, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you liked our rooms. Being in the heart of the entertainment district there is a certain level of urban activity that takes place, however we are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope that you will consider our hotel the next time you are in Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Pretty good except.."
I came over from NYC, where I am used to a very loud atmosphere. It is almost midnight, and there is a bunch of extremely loud people outside my door. I called down to the front desk 10 minutes ago and they have still not sent anyone up. This would not be so bad if I did not have to catch a flight early in the morning. I will NOT be staying at this place again, at least not on the weekends
Dear Ethan, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We regret to hear about your experience with the noise outside your room, we apologize for the inconvenience caused. We have followed up with the front desk in regard to the issues you experienced. We appreciate you taking the time to write to us about your experience. Please feel free to contact me if you would like to further discuss. Best regards, Anastasios Theodoropoulos General Manager
"Great hotel"
We stayed here for four nights while touring Vancouver. It is a well situated hotel and rooms are great. The Hop on Hop off Bus stops right outside the door as does the shuttle bus to Capilano Suspension bridge. Our stay was very enjoyable and we would recommend staying at this hotel.
"Unexpectedly WOW'ed!"
After a very last minute decision to drive from Whistler to Vancouver to surprise my bestie for her bday, I booked this property. In my haste, I entered the wrong day (it was a non refundable, no change reservation through Booking.com). After calling Booking.com, they contacted the hotel directly to see if they would change the date, penalty free and they did:) Arriving way before checkin time, I assumed I'd check in, park and wait until the afternoon to have a room. Katie (I hope that is her name, who I think also made the reservation adjustments) was awesome and checked me in with a room! YAY!....That was not the only 'YAY'.....The room was HUGE! A one bedroom with two queens, a mini fridge, 2 TV's, couch, desk etc. I want to note: as a mild OCD person, the remotes are all in little sanitary bags, there are chocolates with hand written welcome notes on then bed (which are super comfortable) and the room/bathroom was very clean! I was able to unwind after a crazy morning and be ready for a nice dinner out. Once we had returned from the celebrations around 10pm the TV in the bedroom wasn't working (nothing like a movie night) :) The Manager on Duty (I was pretty tipsy so can't remember his name) was awesome and came within minutes to fix it. We had an amazing stay! I travel every few weeks to Vancouver and was staying in various properties. I have now found my second home and will not book anywhere else. Thank you BEST WESTERN PLUS Chateau Granville Hotel & Suites. Looking forward to the next stay!
"Good location"
This hotel location gave us easy access to downtown - Robson street, BC Place, Rogers Centre etc. Lots of restaurants to choose from. The hotel suite was great - comfortable and good value. The weekend was a bit noisy being right on Granville , as we were near clubs and bars. Also be prepared for seeing the homeless snuggled in blankets in the nooks along Granville Street. The restaurant "Edge" on site was very good and offered room service Underground guest Parking was about $20 per night taxes included Wi-fi worked good and free computer access in lobby for air flight check in and print. Overall good experience. Would stay again.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed our suite. Being in the heart of the entertainment district there is a certain level of urban activity that takes place. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location downtown, within walking distance to most places"
A great place to stay, within walking distance of Stanley Park, Granville Island and lots of places to eat. The staff were extremely helpful and pleasant. We did have to ask for our room to be made up 2 days in a row. We usually leave in the morning to go site seeing or shop in order to give the housekeeping staff time to make up the room, then return in late afternoon to get ready for the evening activities or just relax. This was the only thing we had to mention to the front desk. The restaurant was excellent for any meal any time. I would certainly stay here again if I needed to stay in downtown Vancouver.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got the opportunity to see so much of our beautiful city during your time here. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team were helpful during your stay with us. I apologize for the issues you experienced in regard to your room not being made up, I will ensure that our executive housekeeper is made aware of the situation you experienced. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Non Smoking room smelt like an ashtray"
We booked 3 nights x double non smoking room (bed & breakfast package) for our family of 4 (2AD,2Ch) when we arrived we were told only the adults would be supplied with breakfast. We thought this was strange after travelling through Canada for 3 weeks all other hotels had provided breakfast for 4 when we booked this type of room. When we entered the room the smell of stale smoke was overwhelming, we opened the windows and balcony door but after complaining about the breakfast didn't want to start another fight. So decided to put up with it. During the night we couldn't sleep because of the smell in the linen and the room, we all felt sick and left the following morning and checked into another hotel for the next 2 nights. We asked why they would put guests into a room that smelt so bad and they just shrugged and said they had tried to get rid of the smell. Do yourself a favour do not book this hotel.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. Our Bed and Breakfast package includes breakfast for two. We apologize for the inconvenience caused and if there was any mis-communicated at the time of booking. We do however have our Bed & Breakfast package stated on our website with the inclusion of only 2 guests. Any additional guest may order from our menu or the kids menu in the Edge Social Grille & Lounge. We regret to hear about the issues you experienced in regard to the smoke in your room along with the response from our team when you brought this issue to our attention. We appreciate your feedback on this matter, we will discuss this issue with both our Executive housekeeper and our front desk team, to ensure this situation will not re-occur. We appreciate you taking the time to write to us about your experience. Please feel free to contact me if you would like to discuss further. Best regards, Anastasios Theodoropoulos General Manager
"Perfect location, you can walk to everything, plus lots of places to eat & shop"
Staff were very nice & helpful, room was clean, everything was perfect. I would stay there again if ever the occasion arises. Location perfect for buses and just walking around spent a whole day at Stanley Park, rented a bike right at entrance to park and it was a beautiful perfect day!!!! then walked the wharf and had lunch by the water & dinner on our way back to the room.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear you got to see so much of the city during your stay. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Value on Granville"
Very good price for a suite with separate bedroom and lounge. A couple if blocks walk to main centre of town and Granville Island. Easy transport in bus. Friendly front desk. A few downsides - decor is dated and tired and Vancouver zoning means sex shop across road. Have to walk by homeless kids dossing down on Granville street to get to town. So location loses out a few marks. Sofa bed is hopeless and needs replacing and beds are double. So 4 people in suite a but tight. Still all in all good value for the price we got.
Dear Kevin, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay at our hotel. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the cities' attractions, restaurants and public transportation. We thank you for your feedback. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Worst treatment ever!"
The staff members are super rude! We booked the hotel because we wanted to go clubbing and stay only one night in downtown. At 2 am we came back to the hotel, the door was locked! We buzzed and they let us in. The guy at the counter, (James) was super rude, asked us for Id and didnt want to let my friend upstairs because apparently the room was for two people and we had one extra person. I told him that she is just visiting, but he told us that she cant go upstairs because the visiting hours ends at 10. What kind of hotel is this? I asked him well she is going to stay so whats the fee. i can pay. he refused to give us any price saying that the room is a fire hazard room, and he wouldn't let her go up. So i went upstairs with one of my friends and came back to drop my other friend but she came upstairs with me to pick her stuff. James saw us going up freaked out, started calling our room, sent one person upstairs with a walki talki as if he caught criminals. he caused so much drama at 3 am. finally I told the guy who came upstairs that we are under no condition at this point of time to drive her! I asked him to give us 20 min so I can come downstairs and he was like no i cant, i finally went downstairs and explained to James that I am not going to drive so tell me what is the price or give me another room. he finally charged us 20$ more. It is so funny how a fire hazard room can suddenly become a normal room after paying 20$. I have never seen any hotel with stupid rules like this. I always could have visitors coming in without getting harassed. I never write any reviews but this hotel for sure needed this one!
Dear Anousha, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We take the security and comfort of all our guests very seriously. We do have an in house policy whereby only registered guests are allowed back into the hotel after 10pm. We apologize if this was not communicated to you and for the inconvenienced caused. We have followed up with our team about your experience. We appreciate you taking the time to write to us about your experience. Please feel free to contact me if you would like to further discuss. Best regards, Anastasios Theodoropoulos General Manager
"very memorable last meal"
If you want room service do not expect to be taken care of if you order ten mins before closing. All signage and verbal promises stated room service available till 10:00 pm. It could have been my wife's last meal if her cancer surgery had not gone as well as it did. She was not allowed any food after midnight so room service was very important to us. You never know who or why a meal may be so important.
Dear Whitney, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. Firstly, it is great to hear that your wife's surgery went well and we wish her all the best in her recovery. We apologize for the issues you experienced in regard to our room service. We have followed up with our restaurant team about your experience. We appreciate you taking the time to write to us about your experience. Your feedback is very important to us, as it helps us to continually improve our service offerings. Please feel free to contact me if you would like to further discuss. Best regards, Anastasios Theodoropoulos General Manager
"Spacious rooms in a central location"
Hotel had very large, clean rooms. Stayed here over a weekend and it was mostly quiet, however, the room overlooked a construction site so I imagine that it would be noisy during the week. The hotel did provide earplugs which was a nice touch. Large bathroom with lots of counter space, and mini fridge in the room. Staff were very friendly and helpful and there is a taxi stand right outside the hotel so transportation was never an issue. The hotel is in walking distance to the downtown, Gaslight, Davie Village, and Yaletown areas. There are a mix of properties and derelict buildings on the street, but that seems pretty on par for what we saw in Vancouver. Perfectly safe walking around at night.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed our spacious rooms and large bathroom. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Beautiful view & comfortable bed"
Downtown Vancouver close to all the nightlife. Went to canucks game 20 minute walk. Big bathroom. Beautiful view & awesome sleep in the king size bed. Check in and check out were very fast & hassel free. Only issue is restaurant closed at 10 & advertisement in elevator said 10:30.
Dear Tammy, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and bathroom along with the picturesque views of downtown Vancouver. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear you got an opportunity to head to a Canucks game. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team at the front desk delivered our hotel promise, with excellent guest service. We apologize for the advertisement in the elevator in regard to the restaurant, I will ensure that this is corrected. Thank you for your feedback. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Vancouver getaway"
Good location. We got a room upgrade which was a nice surprise as our room wasn't ready when we arrived even though we were early. Rooms were big and clean. Enjoyed the special toilet! View of the city. Like the work out room with it's newer equipment too! Elevator a big slow and shaky but overall a great place!
Dear Kathy, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed our rooms along with the extra features such as the built in bidet toilet and the picturesque views of downtown Vancouver from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"As usual - a pleasant stay."
Stayed a couple of nights on a business trip. Close proximity to downtown and reasonably priced. If staying in the hotel rooms (i.e. not a suite) the door to the balcony does not lock which is not a safety concern; however you do hear a bit more street noise than one would expect even on the 14th floor.
Dear Robert, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are commended for our ideal location in the heart of Vancouver, close to the cities' attractions, shopping, and public transportation. It's great to hear you found our location convenient for your business trip to Vancouver. We appreciate you bringing to our attention the issues you experienced with the balcony door in your room. All our balcony doors can be locked by either with a pin lock or a key. In this instance, the key was removed from the door. We apologize for the inconvenience caused during your stay. We have informed the front desk about this issue and we will ensure that the key is replaced in the guest room. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very Good Hotel"
We spent 4 nights over Christmas this BW in downtown Vancouver. Staff are very friendly, courteous and helpful when required. The King suite was clean, spacious and modern with a balcony. WlFi was excellent. Room rate was very reasonable. Food in the restaurant was very good. Will definately return here on our next visit to Vancouver.
Dear Tom, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had such a pleasant stay with us during your 4 night break with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are pleased to hear you enjoyed our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Made trip Pleasurable"
I know I give all excellent but there was no super Excellent Stayed during Christmas holidays this is one of our best hotel experiences during all our travels. Being away from home during Xmas is hard enough, the best Western Chateau just made it better Thank You
Dear David, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had such a pleasant stay with us during the holidays. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very Good Experience"
Very nice hotel in an excellent location at Vancouver downtown. Friendly staff and excellent services. The rooms are spacious, clean and the beds are very comfortable. i was also positively surprised with the academy, with new and modern equipments. Best Western Chateau will be my natural choice to stay in new visis to Vancouver. I definitely recommend the hotel for anyone who is looking for a pleasant staying in this amazing and beautiful city.
Dear Marco, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and friendly service. It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest's needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. We are commended for our central location in the heart of the entertainment district, close to the cities' attractions, shopping, restaurant and public transportation. We are happy to hear that you got the chance to explore our wonderful city. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on next stay. Happy New Year and All the Best for 2016! Best regards, Anastasios Theodoropoulos General Manager
"Christmas Eve in Vancouver!"
Great location in the heart of downtown. Friendly staff. Great room (#704), spacious comfortable with a view of the city. Affordable underground parking. Great value for money. Will recommend. Happy New Year!
Dear Nuno, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your Christmas Eve with us and you appreciated our spacious suites and friendly service. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. We are commended for our central location in the heart of the entertainment district, close to the cities' attractions, shopping, restaurant and public transportation. We are happy to hear that you got the chance to explore our wonderful city. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Happy New Year and All the Best for 2016! Best regards, Anastasios Theodoropoulos General Manager
"Our Stay"
The hotel has been refurbished and we enjoyed the King Suite very much. We had two TVs: one in the living room and one in the bedroom. The room was clean and the bed was outstanding. We like the pillow so much that we are trying to buy some for our home.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and comfortable bedding! We have many guest inquiries about our pillows! Thank you for your positive feedback. Please feel free to contact us directly if you have further questions about our suppliers. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Beautiful Hotel"
We had a great time at this hotel. Staff were ever friendly, our suite was impressively large with large flat screen TVs and very clean. Nice location with easy access to Granville Island market which is well worth the visit. We had a late flight and securing our baggage was as simple as 1, 2, 3. We would definitely stay here again.
"Excelent price quality relation, friendly staff"
1- ROOM The master room is separeted of the living room, it has two queen beds for 4 people. Living room big sofa bed, therefore were enough for my family (5 poeple). The washroom has all necessary for us: soap, shampoo, towels, hair dryer etc. Coffe/te machine. The service room was daily, they changed all towels, the cups. 2-LOCATION Great location, because 15 minutes walking we were in the BC Place Stadium, Vancouver Loockout Tower, very close to Robson street (cormercial street), close to Granville Island (Public Market). 3-EXTRA Excelent staff, good gym, edge restaurant nice, two TV (a in the master room and other in the living room and very quiet room. 4-CONCLUSION Hotel very very recommended, Thank you Merry Christmas and Happy New Year
Dear Marcelo, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our hotel amenities and friendly service. It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest's needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of the entertainment district. It's great to hear that you found our location convenient for your stay in Vancouver. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Wish you and your family a Merry Christmas & Happy New Year! Best regards, Anastasios Theodoropoulos General Manager
"Great Place"
Friendly staff and very accommodating to any needs. My one stop shop to stay when in Vancouver and have stayed here on many occasions for different events.Parking is safe and great location to surrounding clubs,restaurants and sporting events.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our hotel amenities and friendly service. We are commended for our ideal location in the heart of the entertainment district close to the cities attractions, restaurants and public transportation.It's great to hear you had the chance to explore our wonderful city. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Location, Location, Location"
Stayed here for only one night while downtown for a concert. Perfect location as we could walk to Rogers before and after the concert. If saved time waiting for cabs and we could get to the pub after the show nice and quick. It was perfectly located right in the heart of all the action. Walk right down Granville for tons of restaurants choices and cool places to hang out. The room we had was the one bedroom suite. It was nice to have a fridge and living room area to hang out in for a drink before the show with friends. It is always more comfortable to have this type of space instead of having a beer on your bed! The beds were small, 2 doubles I think, which was not really what a couple wants in their room but it was just fine. A little harder mattress than what I normally like but all in all a good night sleep anyways. I would definitely stay here again when going downtown. Highly recommend it for a quick weekend getaway.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. It is gratifying to read feedback such as yours. We are commended for our ideal location in the heart of the entertainment district. It's great to hear that you found our location convenient for your weekend getaway in Vancouver. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"A perfect hotel for Vancouver, BC vacation"
The BW Chauteau Granville has central location, reasonable prices, great restaurant. Secure underground parking. Suites are very spacious and comfortable but slightly dated decor. Tub very slippery. Every amenity works well, extremely clean. Corner suite 701 next to elevator is really quiet with good views. Friendly staff. Terrific restaurant with many locals. Somewhat limited menu. We'll be back.
Dear Constance, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and friendly service. It is gratifying to read feedback such as yours. I was heartened to read that you had such a wonderful experience at our hotel. We will pass on your comments to the team in the Edge Social Grille & Lounge. We regret to hear that the tub in your guest room was not to your expectations. In each guest bathroom we provide non slip rubber bath mat that can be used . We appreciate your feedback. Thank you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best Hotel I've Ever Stayed At"
Stayed here in town for a hockey game. Great location, in the heart of a great area downtown, surrounded by plenty of things to do, see and eat. Hotel is immaculate from top to bottom. Room and bed were very comfortable. Plenty of included amenities: free wifi in room as well as common areas, 24 hour gym, fridge in room, balcony with great view of the city. Very inexpensive considering the amenities and cleanliness. Staff was extremely courteous, specifically Drew, the friendliest, most helpful concierge I've ever met. This is the only place i will ever stay in Vancouver.
Dear Guest, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us along with the amenities and the view from the balcony. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to our concierge, Drew, we will pass on your feedback to him. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are delighted to hear you got an opportunity to go to a hockey game. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great stay"
Friendly staff, helpful In all areas. Clean, comfortable suite. Amenities great. In house Restaurant has great food and good service. Location affords access to Vancouver sites. In Vancouver, it is my place st5ay.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed our suite and the amenities. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice Escape"
We stayed at the Chateau Granville for a nice weekend when my husband came back to BC from England. It was nice to relax after a long trip and a long workday for me. We were very happy with the service from the front desk staff to the bellhops to the concierge.We had a breakfast package that also included parking. The meals were very good, We were pleasantly surprised to have a microwave, fridge and coffeemaker in the room as well. The room was well furnished, the TV was easy to use, there was a good sized porch as well. Another nice little extra was complimentary earplugs for light sleepers! Well done!
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are very pleased to hear that you and your husband enjoyed your room along with all the extra amenities. We are delighted that you enjoyed your meals in our restaurant, The Edge Social Grille & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your great comments. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great escape!"
Perfect location, suite, and staff superb! My daughter and I had a get at , to eat, drink and shop, relax and just visit! Restaurant was perfect for us too, great menus and staff , both at desk and restaurant! Would stay again, parking was perfect!
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you and your daughter enjoyed your stay with us. We are delighted to hear that you enjoyed our restaurant, The Edge Social Grille & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your comments. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"ECO"
Your rooms and service were exemplary. The design and layout were superb. I especially thought your balcony entrances definately above and beyond. You seem to have met all your ECO systems. I find it hard to believe that under your current guidelines that YOU have not replaced your water closets!! If you went to say a TOTO or equivalent toilet you cou7ld not only raise the height of the toilet but but cut your water consumption from about 20L to 6L and even more if you purchased the dual flush model which only uses 3L on a PEE flush. I'M not sure how many Toilets you have but I am sure would make a substantial difference. The other concern is that if you installed soap and shampoo devices to the shower wall it would save greatly to the amount of discarded soap and or shampoo and wrappers . Thankyou for your attention to this comment and I hope it will make your establishment even more cost and ECO friendly. Thanks, Robert Rowland [email protected]
Dear Robert, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you appreciated our rooms, the design, the service and the balcony. We appreciated your feedback in regard to our green initiatives. We have installed a number of low flow toilets in our bathrooms along with bidets in our Executive King Rooms. One of our initiatives is to have all our bathrooms fitted with these low flow toilets in due course to further save on water consumption. In regard to the soap and shampoo, we participate in a number of initiatives. We are part of the Clean the World Foundation, which is a not for profit organization who collect and recycle soap and bottled amenities and redistributes these to domestic homeless shelters and improvised countries. All our soap bars are recycled in and environmental friendly way. Thank you for taking an interest in our green initiative program. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location."
Location was perfect. Centrally located and close to everything. Hotel was simple yet very comfortable. Friendly, helpful staff. Best of all, the price is certainly right. We will definitely stay again
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great service!"
Best Western Plus Chateau Granville is about 3 blocks from Robson Street, which is the main shopping district in Vancouver. Although the hotel seem to be not in a great neighborhood, I found many different ethnic restaurants around the hotel. The French bakery and café is one of my favorites - the owner is very friendly and nice and it is located just around the corner of the hotel. The room we had was on the 7th floor, but it had nice views, very spacious and clean. The bedding was very nice and comfortable as well. Front desk/concierge was very helpful with maps and directions as well as suggestions of restaurants.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found our hotel comfortable and clean and enjoyed the views of downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that the front desk and concierge delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Enjoyable return stay"
I came to Vancouver for a weekend of hockey and stayed at the Best Western Chateau Granville for the second time. Rooms are affordable and great for single travelers. My room was comfortable and I slept well even with the weekend party scene down on the street below. If noise bothers you, ask for a higher floor. The hotel is on or close to all public transit which makes touring around Vancouver that much simpler. Less than 30 min to airport. For LGBT travelers, the hotel is a few blocks from Davie Village. I will stay here again on my next trip to Vancouver.
Dear Anton, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"A darkhorse but good place"
This place tends to be considered kind of a middling hotel, but I think that is inaccurate and doesn't do the place justice ..most of the rooms are suites, with separate bedrooms, which is great , lots of space. But best part grest staff and service, and little things like overlapping curtains so you can have total blackout, something most hotels don't do...also all rooms have balconies and you an smoke on them if you are a smoker this is very convenient .. tends to have a lot of young people because of room size and very reasonable prices, but don't let that deter you, because it is a concrete building the rooms are very quiet. I stay here a lot and have many occasions where there are 2-3 people in next room and I have never heard them. A good choice to stay in Van in my opinion
Dear Patrick, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you appreciated our spacious suites and the balconies. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good choice in Vancouver"
The Hotel was very nice, close to down town Vancouver. We were also lucky to have experienced the rare lovely weather there. The room itself was clean and equipped with a King bed. At the 11th floor we had a wonderful view. We can also highly recommend the restaurant for dinner and breakfast. But just letting those know who are used to European portions beware as these are definitely North American sized portions, delicious but big. The only thing that could have been a bit better was the reception; We missed the good mornings or good nights when walking past the reception desk.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoy your stay with us along with the views from the balcony. We are pleased to hear you enjoyed our restaurant, the Edge Social Grille & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will pass on your great comments. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation. It's great to hear that you had the chance to explore our wonderful city! We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Hot wire deal"
Booked with hot wire and got a great deal for two nights, which was about half of what I would have paid otherwise. I got a suite which was amazing. I loved having two rooms to myself. The staff were friendly and helpful, but the lack of cctv (or security) in the corridors made it a bit scary for a solo female traveller. It was also very noisy on the Saturday night, with one room either having friends over or partying in the early morning hours. But a call to reception fixed that. I'm pretty sure I wasn't the only one who called! The area wasn't the greatest, but since I didn't plan on going out at night, I wasn't worried. View from my room was fantastic!
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you appreciated your suite and the view from your room. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We apologize for the noise that you experienced on the Saturday night, we are happy to hear that the front desk resolved this issue. Thank you for your feedback. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to write to us about your experience, we appreciate your suggestions. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Superb for an overnight stay"
We stayed just one night here. the rooms were well furnished, the ac wasnt noisy and the bed was comfortable. best part was the surprisingly fast free wifi. Our room included breakfast which we had in the cafe on the ground floor. It was excellent and the portions were really large. Staff were courteous despite being busy dealing with the multitude of cruise ship passengers in the lobby.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had such a pleasant stay with us. We are pleased to hear you enjoyed the breakfast at our restaurant, the Edge Social Grille & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your great comments. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Central, new amenities"
This was a nice room, great view, central, the room was smaller/compact then we expected but we were out most of the night as we went to a concert. Room smelled clean and was overall very clean however we did find a condom wrapper under the bed, not a pleasant find. But overall, great stay and we would stay again.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you appreciated your room, the bathroom and the view from your room. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It's great to hear that you had a chance to explore our wonderful city. We apologize for the issue you experienced in your room. We will keep our head of housekeeping informed about your experience. Thank you for your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"I would recormmend this hotel."
Good location. Friendly staff. Room and hallway décor needs updating. I liked the room being a suite. Fridge and coffee maker in room. Fast room service. Internet reception good. Bathroom needs separate make up mirror.
Dear Valerie, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed our suite along with the fridge and coffee maker. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great hotel."
Requested adjoining rooms, which were supplied. Staff were helpful and pleasant. Accessible balconies were appreciated. Good supper and breakfast in the restaurant. If I had a complaint it would be easy to reach the required 200 characters, but everything was fine so I had to type this sentence.
Dear Dave, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you appreciated the adjoining rooms and the balconies. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are pleased to hear you enjoyed the breakfast and supper in our restaurant, the Edge Social Grille & Lounge. Our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"First Class Hotel in a Great Location"
Located in downtown Vancouver near to Yaletown and shopping this well appointed hotel provides a great place to stay. The view from the 14th floor is excellent. The parking lot beneath the hotel is a bit hard to find but once in it is secure with easy access to the hotel.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us along with the spectacular views of the city from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Best Western Chateau Granville"
I love staying here whether it's a night out with friends or a just night in,the hotel staff are very friendly and accommodating. I've never had any problems with this location so I'll definitely be staying here again in the near future!
Dear Guest, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear you enjoyed your stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"very nice hotel"
Enjoyed my stay, excellent service and location, very clean. I would recommend this hotel to anyone wanting to enjoy the sights of downtown Vancouver. Close to shopping, restaurants, bars and transit.
Dear Trini, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It's great to hear that you had a chance to explore our wonderful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Downtown Vancouver Stay"
This Best Western is very reasonably priced and clean. It is conveniently located close to downtown restaurants. I would recommend this hotel if you want affordability and convenience. It was very clean. My only negative comment is that the bed could be better. Overall it is well priced.
"Great City Location Vancouver, BC"
My wife and I stay here. I was working and she was close to shopping and more. The on sight Restaurant and bar is worth hanging out at. We did visit two locale Restaurants within walking distance. Close drive to Stanley Park. During the summer this would be a grand place to stay because of the closeness to attractions and being in down town your right in it. Enjoy! Cheers!
Dear James, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you and your wife enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are pleased to hear you enjoyed our restaurant, the Edge Social Grille & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your great comments. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent place to stay"
The Best Western Plus Chateau Granville Hotel & Suites is a great play to stay while visiting Vancouver. The hotel is located in a great central location that allows you to walk around the city as you enjoy the sights.
Dear Charles , Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great stay"
We had a 1 bedroom suite so it accommodated 5 of us quite well, including 3 teens. It was value for money. Athough it was on Granville St where most shopping are, the hotel is situated quite far up so it takes about 10-15 min walk up. But it was manageable for the rate we paid. There's a balcony in the room so we got 1 that overlooks Granville St, which was good. However, we were displeased by the fact that after a 15 hr flight, the hotel didn't have our room ready till almost 3pm. We were 5 very tired bodies spread about in the lobby for almost 2 hours. Can't say the staff were sympathetic towards us, who were seated in clear sight of their Front Desk Reception.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you and your family enjoyed the suite and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation. It's great to hear that you had the chance to explore our wonderful city! We regret that your room was not ready upon your arrival, our check in time is 3pm. We were a full house the night before and therefore we regret that we could not accommodate your request. In the event that rooms are available prior to 3pm our front desk does their best to accommodate any early check in requests. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope you will consider us for your next stay. Best Regards Anastasios Theodoropoulos General Manager
"Great location Reasonable Rates"
We stayed here for two nights and were very impressed with everything about our stay. The staff was very helpful. We appreciated being able to pick up our car a few hours after we had checked out. The staff was very polite, even summoning the elevator for us!
Dear Marily, Thank you for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are very pleased to hear that you enjoyed your two night stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Fantastic first visit to the city, fantastic hotel experience !!!"
I came over from Calgary on a business trip that I wanted to mix in with some pleasure. From the moment I got in , I was greeted warmly, check in was a breeze and the room was in excellent condition, staff was very accommodating and friendly, especially the front desk manager, Nick , who helped check me in and seemed genuinely interested in making my stay the best it can., I even asked him for some restaurant recommendations and they were all outrageously good ! (I think it was for La Terazza and Il Giardino). I certainly enjoyed my stay in this great city and Chateau Granville was a big part of that !
Dear David, Thank you for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are very pleased to hear that you had such a fantastic time during your stay with us. We pride ourselves with excellent guest service, so we are delighted that our staff has delivered on this promise. I will make sure your kind words are passed on to the staff. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great Hotel in Downtown Vancouver"
This hotel was excellent in all areas. Great location, friendly staff, and excellent food in the restaurant/lounge. Internet was a little slow, but the views from the balcony were spectacular. I would highly recommend this if staying in downtown for a concert or vacation.
Dear Jeff, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us along with the picturesque views of downtown Vancouver from the balcony. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation We are pleased to hear you enjoyed our restaurant, the Edge Social Grille & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your great comments. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Good for the Price "
A little run down but good value. Excellent shower, great linens and beds. Weird smells in places but super clean in the room. Earplugs a nice touch although didn't need them. Kind of sketchy part of Granville, but felt safe mostly. Great location to BC Place event. Would stay again.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed the shower and bed, along with the little extras such as the earplugs. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the cities' attractions, such as BC Place, restaurants and public transportation. We thank you for your feedback. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"good for the price"
Basically had everything we needed. A bit of a sketchy part of Granville, but felt safe. A little run down, weird smells. Shower was awesome! Beds and linens were great. Love that earplugs were provided in the room-nice touch! Didn't try the restaurant but menu looked good.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are thrilled to hear you enjoyed your stay with us and our hotel met all your needs. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the cities' attractions, restaurants and public transportation. We thank you for your feedback. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Father - son weekend"
I booked the hotel ( suite ) and had my sons fly in from Alberta. Hotel and staff were helpful and location was good to get around. Cabs are fairly reasonable if you need to take one around downtown. Breakfast was excellent, no need to look for one, its right here./
Dear Guest, Thank you for your positive feedback on your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your son had such a pleasant stay with us. We pride ourselves with excellent guest service, we are very pleased that our staff has delivered on this promise. I will make sure your feedback is passed along to the team. Thank you for your feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will make the chef and his team aware of your excellent feedback. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great hotel conveniently located"
Very comfortable hotel, clean, helpful and pleasant staff. Not luxurious but not bare bones and very comfortable. Nice towels, nice bathrooms. We stayed in a King Suite, there was an extra closet and luggage rack. Two comfortable chairs, desk, microwave, Keurig coffee, and hair dryer. Would definitely recommend and stay there again. Extremely convenient location.
Dear Scott, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had such a pleasant stay with us and appreciated our spacious suites. We pride ourselves with excellent guest service, so we are very pleased that our staff has delivered on this promise. I will make sure your kind words are passed on to the staff. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great location, close to downtown."
This Best Western offers a fine location downtown, friendly staff, underground, secure parking, and a nice restaurant on site. The rooms were very clean, and well presented. I guess all of the rooms have balconies, which is cool.
Dear David, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us. We pride ourselves on our customer service, so it is great to hear that our team delivered our hotel promise, with excellent guest service. We are pleased to hear you enjoyed our restaurant, the Edge Social Grille & Lounge. We will certainly pass on your great comments to the team. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation. We hope you got the opportunity to explore our beautiful city. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Repeat customer"
I frequent Vancouver on a regular basis for business. Initially staying at different hotels because they were closer to where my business venues were held. After some time I realized that I felt more at home when staying at the Best Western Chateau on Granville. The staff have always greeted me with warm smiles and always checked if my stay was as I wanted it. Everything one could want in a stay could be found here. Right from a cozy, comfortable bed, to great food, and even a stylish meeting place for important clients, the courteous staff will deliver. I would highly recommend for a weekend getaway or any business trip.
Dear Craig, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and that our hotel makes you feel at home. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are pleased to hear you enjoyed our food from the restaurant, the Edge Social Grille & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your great comments. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"idiot security guard knocked on our door"
we checked in for 2 nights bearing in mind we are a professional mid 40s couple from out of town on the second night we were meeting some friends for the evening from out of town we were in our suite enjoying a few drinks not being noisy at all when we had a knock at the door from a huge hulking security moron who insisited in coming in our room to see how many people were there appauling we have stayed at many better hotels in Vancouver and not had such terrible treatment front desk did nothing other than try to apologise thinly we will stay elsewhere next time area very poor near hotel
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We apologize for not meeting your expectations during your stay with us. We do regret that you felt that our front desk agent was not concerned about your situation but I am sure that was not his intention. It is our hotel policy that when we receive a call from other guest, our front office must investigate each call we receive. We appreciate your feedback and thank you for taking the time to tell us about your experience. Please do not hesitate to contact me if you would like to further discuss. Best regards, Anastasios Theodoropoulos General Manager
"Very pleasant stay"
Our 4 night stay at Best Western Plus Chateau Granville was pleasant. The room was clean and comfortable. The balcony was a lovely addition with great views over downtown. The location was great - very central to all areas. Breakfast in The Edge restaurant was delicious!
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your room and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the chance to explore our wonderful city! Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great Potential"
Great location!!! Close to beautiful dog park, grocery store and Yale town restaurants Good value... Comfortable beds Good size rooms. Balconies are a bonus... Solid construction. Rooms are a little tired, mold on bathroom tile and hallway and room smelled of cigarette smoke. This hotel could be a real winner... With some deep cleaning and a few interior up dates.
Dear Shannon, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you appreciated our spacious rooms and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation. It's great to hear that you had the chance to explore our wonderful city! We regret to hear about the issues you experienced with your room. We will keep our head of housekeeping informed. Thank you for taking the time to let us know about your experience. We appreciate your feedback. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"A pleasant surprise & I felt appreciated"
I need to come back to explore the amenities! They seemed very nice but I did got have time to check them out. This is a place I could stay for a while. I had expected 2 double beds &, as I was on my own, that was fine. I had not realized, however, that it was to be a one bedroom suite. Living room could easily accommodate a 1/2 dozen and there was an outdoor balcony. There were closets in 2 rooms, lots of drawers, 2 TV's, 3 phones. Staff was very pleasant, always asking about my stay and could they do anything for me. I felt valued and appreciated for staying there.
Dear Michael, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our in room amenities, spacious suites, balcony, and friendly service. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Not friendly"
Room smelled like cigarrettes when we got there. At night the staff would ID us just to get on the elevator. Would not allow us to bring a single guest to our room that wasn't on "the list". We went to see a hockey game and had friends staying nearby and none were allowed to come to our room.
Dear Jacob, Thank you for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre . We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We take the security and comfort of all our guests very seriously. Therefore, we do have an in house policy whereby only registered guests are allowed back into the hotel after 11pm. We apologize if there was any inconvenienced caused. We regret to hear about the issues you experienced with your room. We will keep our head of housekeeping informed. Thank you for taking the time to let us know about your experience. We appreciate your feedback. Please feel free to contact me if you would like to discuss further. Best regards, Anastasios Theodoropoulos General Manager
"Centrally located."
It is always a pleasure staying at a hotel where they remember you. This is a consistently clean and friendly place that is a bargain pricewise. I have been staying here about 24 times a year for the past 5 years and have seen a lot of good change in the appearance both inside and out. KH.
Dear Kerry, Thank you for your feedback on your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had a great time during your stay with us. We pride ourselves with excellent guest service, we are very pleased that our staff has delivered on this promise. I will make sure your feedback is passed along to the team. Thank you for the kind words with regards to the appearance of our hotel, we are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We thank you for your loyalty. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Surprisingly good"
I stayed here four nights and was very happy I did. The recently renovated room on the 14th floor was great. The balcony was a nice bonus, but it was really the finishings inside that I appreciated. The toilet had a remote (!) to work the heated seat, bidet, and dryer. The rain shower head from the ceiling didn't have much flow, but I really didn't need it. Some commentators have said that this is a rough part of town.I think that it depends on what your comparing it to. There are a few clubs on Granville that get dodgy after midnight, but you can simply walk a block or two further and it's great. I'd recommend it to nearly every one.
Dear Guest, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your guest room and balcony along with all the extra amenities we have to offer in our Executive King Rooms. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It's great to hear that you had a chance to explore our wonderful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Very good value for Downtown Van"
Location is great - easy walking to Yaletown, the Canada Line and the waterfront. The room we had was large, with a balcony and large windows to enjoy the skyline. This is an older hotel but seems to have been upgraded recently (new carpets, lights and furnishings) and very comfortable. On-site restaurant was very good for breakfast - quick service, good food and reasonably priced. The area during the day is fine but does take on a different vibe at night because it is close to clubs and bars. Can be a bit noisy on the street at closing time.
Dear Guest, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you appreciated our spacious suites and the balconies overlooking downtown Vancouver. We are pleased to hear you enjoyed our restaurant, the Edge Social Grille & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your feedback. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It's great to hear you enjoyed exploring our wonderful city! We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Aging facility in a rough part of town"
I really like to write wonderful reviews, but in this case, I can only say that the staff was very helpful in providing guidance on attractions, a great restaurant nearby (The Fish Shack), directions to get to each of these places, and printing my boarding pass. However, the facility is older, there was a distinct lingering disinfectant smell in my room, and I could hear sirens going throughout the night. I suspect that the reason for that was that this hotel is located in the "entertainment district", code, I suspect, for the red light district. Diagonally across the street there were triple X's in red on a building marquee, there were many vacant, boarded up buildings along Granville, homeless people were everywhere, and it appeared as though there were working girls making their ways through all of this. Police were often evident throughout the area. Despite their presence, as a single woman, I felt very unsafe, and was relieved that a great restaurant was just a half block away, although it seemed to be much farther than that as I was sprinting down there. Although the kindness and helpfulness of the staff were wonderful, I would not recommend this hotel for unattached women or families with children.
Dear Chris, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the cities' attractions, restaurants and public transportation. We thank you for your feedback. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager
"Great place for the money!"
I stayed here two nights and loved it! The room is big, the bathroom is a nice size but the best part is that it had a balcony and you could get fresh air! The room has everything you expect like an iron, a fridge, a microwave, a coffeemaker, etc. The bedding was nice and comfy. There is free wifi and the parking is very reasonable. The location is great, i loved the neighborhood, but it may be too grungy for some folks. It's close to a bunch of bars, restaurants, shopping. I walked everywhere and left the car in the garage. The restaurant on site is ok if you don't want to venture out, but a bit boring...
Dear Natalie, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and loved the room and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to the restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"a night in vancouver"
The room we had was a suite, had a separate bedroom with a living room with a sofabed. The bedroom was pretty spacious , same with living room. the only downside was there was no bathrobes, the cofffe machine did not work. in all it was a pretty good deal for the money
Dear Guest, Thank you for your positive feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your spacious suite. At present bathrobes is an amenity that is not offered in our guestrooms, but is certainly available on request. We appreciate your feedback as it may be something we would look to introduce to our guests in the future. We apologize that the coffee machine was not in working order during your stay with us, I will ensure that our maintenance team is aware of your experience. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"tried to help"
This hotel is fabulous. However, in attempt to meet their 'green' standards, there was confusion and our room was never attended to by the cleaning staff. The desk staff couldn't have been more helpful and their location was super for the touring we did.
Dear Karen, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed our hotel. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team at the front desk delivered our hotel promise, with excellent guest service We thank you for participating in our green initiative as we strive to reduce our daily carbon footprint. We sincerely apologize for the confusion. We have kept our executive housekeeper informed about the issue you experienced. Thank you for your feedback. It is great to hear that you were able to explore our beautiful city, we are commended for our ideal location in the heart of Vancouver close to all the cities' attractions! We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Loved my stay "
Had a nice room on 10th floor nice view friendly staff and they were helpful when I need to know what buses to take were the stops were. Next time I'm in Vancouver will be booking my stay here again and the food at the restaurant in the hotel was grate and I my self cook for a living and have bin for awhile.
Dear Kevin, Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had such a pleasant stay with us. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We are pleased to hear you enjoyed our restaurant, the Edge Social Grill & Lounge. We have recently updated our menu, our chef and the team will be very happy to hear you enjoyed your dining experience with us. We will certainly pass on your great comments. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice hotel but dodgy area."
The hotel was clean, comfortable and value for money. However the area was a little dodgy with sex shop across the road and people doing drugs on the street. So probably not a great place for families. Not sure I'd stay here again.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found our hotel comfortable and clean. Being in the heart of the entertainment district there is a certain level of urban activity that takes place. We appreciate your feedback. Thank you for taking the time to write to us about your experience. We hope you will consider our hotel the next time you are in Vancouver. Best regards, Anastasios Theodoropoulos General Manager
"Great Location, Wonderul Staff"
We loved our room, the balcony really added to our experience. The location is good, close to everything. Walking out on Granville Street in the afternoon is an eye opener to someone from a rural setting. We really enjoyed our stay, the breakfast in the restaurant was excellent as well. I would highly recommend this hotel.
Dear Robyn , Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Nice Hotel"
The Hotel is very nice, in a great location, close to bike rental, buses, and offers many places to shop for food and supplies. The streets are filled with homeless people which Vancouver's downtown in known for.
Dear Robert, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and got to use a lot of the amenities close to our hotel. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, and public transportation. It's great to hear that you had the chance to explore our wonderful city! Being in the heart of the entertainment district there is a certain level of urban activity that takes place. We appreciate your feedback. Thank you for taking the time to write to us about your positive experience and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Was excellent"
Our overall stay was fantastic the staff was helpful and we will be back to stay again for sure! Great times and we haven't stayed for a few years.... I like the new restraunt and decore as well. We love the location and Vancouver!
Dear Andrea, Thank you for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted to hear you had a great time during your stay with us and had the opportunity to experience our restaurant, The Edge Social Grille & Lounge. We recently updated our menu, so our chefs and serving staff will be very happy to hear you liked the restaurant and décor. We pride ourselves with excellent guest service, we are very pleased that our staff has delivered on this promise. I will make sure your kind words are passed on to the staff. We are known for our convenient location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are glad to hear you had the opportunity to explore our beautiful city and all it has to offer. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager
"Location, Cleanliness and Amazing Staff"
Stayed for 3 nights at the start of October 2015. Right from check in I was impressed by the efficiency and friendliness of the staff. Room was great, nice layout and spotless which is the most important to me. We were there for a conference and every detail was perfect. We had an afternoon off and really appreciated the location, there is even a free Capilano Suspension Bridge shuttle that stops at the hotel. Couldn't ask for more in downtown Vancouver.
Dear Paul, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are so happy to hear you had a great time exploring our city! Thank you for your feedback about your experience in our conference centre. We will relate your great comments to the banquets team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Hotel view"
The location of the hotel was great, very close to where we needed to be. Staff gave great instructions to get there and the view of Vancouver downtown was really nice. Would stay here again for sure.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are so happy to hear you had a great time exploring our city! We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Excellent"
Attended a conference held at this property. From time of arrival to time of departure, everything was excellent. The meeting room was comfortable and featured lots of natural lighting. The food & banquet staff were excellent. The dining room and lounge were very warm and welcoming. Breakfast was a highlight each morning. The room was well appointed, the bed extremely comfortable, very clean! Would highly recommend this hotel, perfect location.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest's needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. It's great to hear that you had a productive meeting with us and you enjoyed our banquet menu offerings. Thank you for your great feedback about your dining experience in the Edge Social Grille & Lounge. We will pass on your comments to the restaurant manager. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Great people! Superb service!"
From arrival to departure, we have been impressed by the quality of the hotel, its impressive cleanliness, the friendliness and helpfulness from the staff, and the immense importance given to even the smallest details. Internet was fast and stablel. Microwave and refrigerator in all rooms: very clean. We were there for five days and tried many things on the breakfast menu. I have not eaten better breakfast anywhere. It is the best place to have breakfast, even if you do not stay at the hotel.. An outstanding value for the price. Everyting was great. One word resumes it all: WOW!
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our in room amenities, spacious suites and friendly service. It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest's needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. Thank you for your great feedback about your dining experience in the Edge Social Grille & Lounge. We will pass on your comments to the restaurant manager. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"downtown vancouver long weekend"
Really nice hotel in a perfect downtown location, close to hockey, football and soccer stadiums. Big rooms and great friendly staff. Plenty of good places for food and drink right on Granville Street, (Lemon Grass Thai right across the street is really good). My wife enjoys the shopping which is all along the street as well as at the malls such as Pacific Center nearby. Easy to locate when coming to the city from the north or the south. Sky train is only blocks away too.
"cleanliness and excellant helpful staff"
I have stayed at this hotel since the 1970's and will continue to stay here because of the treatment by staff and the clean rooms, location, Best Western hotel chain is wide and I chose this chain where I travel.
"Very pleasant"
I have stayed here many times for medical appointments.The staff at the Best Western Plus Chateau Granville was very friendly and extremely helpful. I have limited use of my legs and was in a wheelchair. They couldn't do enough for me. I was always greeted with an open door and smiles. I will continue to make this my "go to" place when I travel to Vancouver
Dear Anne, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our warm hospitality. It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest's needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. Thank you for taking the time to write to us about your experience. We are so happy to hear that we are your “ Go to” place in Vancouver! Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager
"Fantastic stay in the heart of the action! "
Bed 4/5Mattress firm/soft Room 5/5 room is very clean. Good number of outlets. Flat screen. Has desk area. Also room has a microwave and refrigerator. Shower warmed up ok and had mediocre pressure. We were on the top floor so that may have something to do with the water pressure. Wall Unit AC. Free wi fi . Price $$ Proximity 5/5. Right in the heart of the action! Granville has lots of bars, clubs and eateries. Surprisingly with all the action the hotel is very quiet. Hotel has a very good restaurant.
"Very good service and food. Very noisy!"
The staff at the front desk and in the restaurants are excellent. Food is really good! Loved our groups reception with fantastic food and service. Suite was well appointed, comfortable bed and two flat screen TV's. Great massage shower! The only complaint is the constant noise, shouting, fights and sirens from Granville Street. Do avoid room 405 where I was in as it is too close to street level. I did discover ear plugs and a note the 2nd night I was there and it did help a little bit. My recommendation is to take a much higher floor to avoid the noise from street level.
"Service with a smile"
I stayed for the first time at the BW+ and was very impressed with the rooms - spacious and well appointed. The service from front desk to the restaurant was so friendly and efficient. great location, walking distance to all the key spots downtown. our business meetings and welcome cocktail reception were excellent. overall an excellent experience...good value, great service, delicious food and great rooms. thanks for the GM and his great team.
"A pleasant surprise"
I needed a room in Vancouver for a few days and my usual hotel wasn't available. After some searching I booked with this hotel and checked in quite late the first night. My stay was a very pleasant one, starting with the front desk staff. The suite was clean and huge. It was also very quiet. Parking was well lit and secure. The restaurant served a nice dinner and a very full breakfast. The cost for meals was appropriate. The staff was efficient. Absolutely no issues with this hotel. The location can seem a bit sketchy, but that's the West End for the most part, so use your safety mindset and get out to enjoy what this part of Vancouver has to offer. There's lots to do and see within five minutes of this hotel.
"My go-to hotel on a night out"
I have stayed here a few times over the last few years. It is my go-to hotel when going out for a night on the town. Located on Granville Street you are within walking distance to most bars, clubs, restaurants etc. and because it's not in the middle of the strip there is not as much foot traffic noise. The rooms themselves are clean, comfy and spacious. The front desk staff were very friendly and gave us a great brunch recommendation that was just across the street. Would definitely stay there again.
"Great Location"
Hotel is located close to Yaletown and many places for good dining. Staff in hotel top-notch, friendly. Rooms very spacious and balcony overlooked activity on Granville and city lights, very nice. Clean, everything in working condition. Would definitely stay at this hotel next time in Vancouver!
Dear Janice, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted to hear that you enjoyed your stay with us and you appreciated our spacious suites, balconies and friendly service. We are commended for our ideal location in the heart of downtown Vancouver close to the cities attractions, shopping and public transportation. We are happy to hear you found our location convenient for your stay in Vancouver. We appreciate your feedback and thank you for taking the time to tell us about your experience. Best regards, Anastasios Theodoropoulos General Manager
"Well located and relatively competitive on pricing."
This hotel is a decent, well located hotel in downtown Vancouver. The immediate area is a little seedy, but given the price point, this is not unexpected. The room was a decent size and the staff were OK. I'm not sure I would stay again, but that's probably because I would have preferred to stay a bit further inland rather than in downtown.
Dear Farzy, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We regret to hear that our location was not convenient for your trip to Vancouver. We are commended for our ideal location in the heart of downtown Vancouver close to the cities attractions, shopping and public transportation. We appreciate your feedback and thank you for taking the time to tell us about your experience. Please do not hesitate to contact me if you would like to further discuss. Best regards, Anastasios Theodoropoulos General Manager
"Mostly all pros"
We just spent 3 nights here pre-cruise Sept 24-27. We arrived at almost 11pm on a rainy Thursday evening and our check-in was super-quick and easy. It was just my husband and I, we had reserved through Expedia, and we were given a room with two double beds on the third floor. The bathroom was handicapped (we did not request this) but this was fine. When they say suites they mean suites ~ you have a completely separate bedroom where you can sleep and shut the door while the other person has an office area, couch and chair, and the bathroom is also in this other area. Very nice setup for people who may be on separate schedules or have kids or couples like us ~ I wake-up early and my husband sleeps-in. We had a balcony facing the street and there was also a window in the bedroom and in the living room that opened for fresh air. Also, we had called ahead and asked if there were smoking rooms available and they said no however, they do have a small area in front of the hotel where smokers can go plus you may smoke on your balcony as long as you keep your windows shut and you do not throw your cigarette butts out there. My husband was very pleased with this information. So ~ first impression is a nice hotel with a great room and a full-on view of a sex shop across the street. What kind of sketchy area are we in, we thought? Well, we would soon learn we were in a perfect area and there are no problems here whatsoever. At 11pm at night we walked across the street to the little Granville Street Grocery store (a few seconds away - we could see it from our room) and got some sodas and sandwiches as we had not been able to eat earlier due to flight delays/changes. What we learned over the next couple of days was if you walk out in front of the hotel and turn left and go up one block then make a right (onto Davies Street), you are less than a 5 minute walk away from tons of restaurants, several Starbucks, grocery stores, fresh produce markets, stores selling t-shirts, a community garden, etc. The location of this hotel was perfect for us as it is also a designated stop for the Capilano Suspension Bridge shuttle which we took to Capilano and back, no problem. (I highly recommend you do this, btw). The Wi-Fi in the room was free and worked perfectly. This hotel practices "green" measures and so we requested no maid service while we were there but the maid did check with us each day to see if we wanted or needed anything and she was an incredibly kind lady. We had one breakfast and one dinner in the hotel restaurant/bar ~ The Edge. The breakfast was very hearty and delicious. Our waitress was quick and pleasant. We had a beer one evening during happy hour and also excellent service. Our dinner was again good and we had a great server who was again very nice. All around fantastic service here but please note they do close at 10pm. They have specials every evening during happy hour which is 4pm to 7pm. Cannot say enough nice things about the service in this hotel - morning to night - excellent staff all day. We also walked just about five minutes away to Pho Central (again on Davies Street) and had some very good and extremely large portions of Vietnamese food one evening. The front desk and concierge were always helpful with instructions or answering questions. We were even given discount tickets to Capilano Suspension Bridge. A taxi to Granville Island was less than $10, both ways. A taxi to the cruise port was less than $10. Our taxi from the airport was set at $31 and it was a quick ride. Everything about our stay was pleasant and we would most certainly stay here again. The one big con of the stay came after we checked-out (there are many more pros I could write about) but it is something that still irks me and had I accessed Internet that day their rating would be a one not the four I've giving them today: On the day of our cruise we checked-out around 10:30am. Around 3pm that afternoon we realized we may have left something rather valuable and personal to us in our room (a small blue/teal makeup-like bag that held the valuable contents). I searched everywhere in our cruise cabin for this small bag and the last place I remember leaving it was on the desk in the hotel room. I called the hotel from the ship around 3:00pm and they told me they would check with housekeeping and then disconnected the call (this was a male voice). The Holland America representative then called the hotel for me and I was given a female who told me they had rang housekeeping but no one was answering and it might not be today until they knew - she was obviously busy and very annoyed by my request to please check today. When I explained to her that this bag held some valuable and personal items she could have cared less (I was almost in tears on the inside). She was quite snarky and said to me "What time is your ship leaving?" and when I replied "4pm" she replied "Well, are you going to come pick-up the bag today?" Well, no, I can't but I want to know if you have it or not. She then said there was no way to find out that same day whether or not they had the bag. I asked if she could check with lost and found and she said housekeeping handles all the lost and found. I asked if I could call back in an hour and again she said it would be the next day until they knew anything. She then took my cell phone number and said she would leave me a voicemail. I explained I would be in port the next day and would check my voicemail at that time to see if they had found the item or not. She was incorrigible, she wanted me off the phone, and she was very rude while I was heartbroken at losing the contents of this bag. I went back to my cruise cabin completely devastated. I never received a follow-up call from the hotel or a voicemail about the bag. They had my name, my phone number, and all of my information but never followed-up. Luckily, we had locked this bag in our safe in the cruise cabin and forgot.... but what if we had not? The way this was handled was the only sour note to our entire three-day stay.
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. We apologize for the experience you had with our front desk agent after you checked out of the hotel. We can understand the feeling you must have felt with your cruise taking off in a short period of time and your urgency to find the whereabouts of your valuables. We do regret that you felt that our front desk agent was not concerned about your situation but I am sure that was not her intention. We have kept our front desk manager informed about the incident and he will coach her on how to better handle such situations in the future. We apologize for any inconvenienced caused. We are so happy to hear that you located your case containing your personal valuables. We appreciate your feedback and thank you for taking the time to tell us about your experience. Please do not hesitate to contact me if you would like to further discuss. Best regards, Anastasios Theodoropoulos General Manager
"Noisy Location"
We stayed Friday thru Monday evenings. The noise level in our room on the 10th floor kept us awake both Friday and Saturday nights. Room was nice but the lobby had this weird smell every time you walked in from the outside. Too noisy!!
Dear Alice, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We apologize that we could not meet your expectations. All our guest rooms are equipped with double paned windows to alleviate any noise from busy Granville Street. We regret to hear that you still experienced noise during your stay with us. Friday & Saturdays are quite busy down Granville Street. We encourage you to request for a room in the back of the hotel which is the quiet side. We would be more than happy to accommodate your request for your next stay. Thank you for taking the time to tell us about your experience. Please feel free to contact me if you would like to further discuss. Best regards, Anastasios Theodoropoulos General Manager
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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