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Best Western Plus Chateau Granville Hotel & Suites & Conference Ctr., Vancouver

4.0/5  - basé sur 1464 notations.
1100 Granville Street, V6Z 2B6, Vancouver, Canada - See map

Rooms and suites with balconies overlooking the heart of downtown Vancouver. Free fiber optic Wi-Fi. Secure underground gated parking. The Edge Social Grille & Lounge, state-of-the-art fitness center. Pet-friendly and Eco-friendly hotel. Awarded 2017 Certificate of Excellence from TripAdvisor®. The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre has 90 spacious suites and 28 superior view rooms. Each suite comes with a private balcony where guests can enjoy the views of Vancouver’s enchanting city lights. Guests also enjoy free Wi-Fi and a wide selection of digital and HD channels. You will have the pleasure of enjoying our on-site state-of-the-art fitness center during your stay with us. The hotel has recently undergone several upgrades in all bedrooms. We are constantly upgrading the amenities we offer to our guests, as we continue to extend excellent hospitality! The hotel conveniently located in downtown Vancouver, puts guests moments away from the city's best neighborhoods including the trendy Yaletown district and the famous shopping on Robson Street. Located only three blocks from the Canada Line Subway system, it provides a quick, direct access to Vancouver's International Airport. Our conference center has 5,500 square feet of state-of-the-art function space and four exceptional meeting rooms with audio visual, natural daylight and complimentary Wi-Fi. We work to reduce the emission of carbon by making environmental initiatives throughout the hotel every day! Being green has become a part of our key values. Our participation in various green programs as helped us to limit the impact on the environment. The Edge Social Grille & Lounge, adjoining the hotel offers a great variety of dining options from which to choose. Its luxurious ambiance is perfect for your next gathering and offers a refreshing environment to fit any frame of mind.

Best Western Plus

Chateau Granville Hotel & Suites & Conference Ctr.

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 1466 guest reviews
NOTE ISSUED
Excellent
620
Very Good
578
Average
191
Poor
44
Terrible
33
REFER TO NOTICE
Business Business
218
Couples Couples
493
Family Family
398
Friends getaway Friends getaway
191
Solo travel Solo travel
90
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"great"

5
12/07/2018

great location for downtown Vancouver city walking vacation great service!!within walking distance to the Canada Line for easy access to Vancouver Airport room clean & spacious staff was helpful with directions

"Great Location"

5
11/07/2018

We booked 4 rooms for work and all of them were very nice. The reception staff were very nice upon arrival and we had no problems at all. The location is perfect for access to Yaletown and False Creek and is a short taxi ride to English Bay.The rooms were quite and had balconeys!

"Exceeded expectations"

5
09/07/2018

Best Western Plus has a good reputation so felt comfortable making my reservation. Wonderful bed, lots of pillows. Everything was very clean and up to date. I was worried when I saw the earplugs in the nightstand but it was wonderfully quiet, which made for a good nights sleep.

"Not a value for money hotel. "

2
08/07/2018

The hotel is old and the carpets have taken their toll. It is well located in terms of the city but due to the fact that there are bars and restaurants in the zone there is a lot of noise at night even at the 12th floor. The sofa bed in our room was terrible and when we requested a roll away bed they denied saying that the room was for three and that they would only provide it with cost. The concierge was amazing helping us understand how to move and where to go. But the price against the service and the hotel was outrageous we paid 500+ Canadian dollars per night for an old, in bad shape and with a lousy service hotel definitely something I do not want to repeat.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Juan, We appreciate you taking the time to write to us. We are delighted to read that you enjoyed our central location. We will pass on your great comments to our concierge. We regret to see that we did not meet all of your expectations during your stay. Please be informed that the hotel will be going through a refurbishment towards the end of the year. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. We encourage you to request for a room in the back of the hotel which is the quiet side. We would be more than happy to accommodate your request for your next stay. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss. Best Regards, Andrew Brownrigg General Manager

"Pricey for a Best Wester."

3
08/07/2018

Uncomfortable beds and pillows, very worn out furniture, expensive parking. The only think that i really enjoyed there was the coffee machine in the room. It is a old hotel, noisy at times. I didnt want to spend a lot of money in our hotel because we weren't planning to spend much time there, but if I knew that I was gonna spend almost $1,000.00 for 3 nights, I would deffinetly spend a little bit more for a much better hotel, this hotel definitely is not worth the over $300.00 per night and the $20.00 dlls parking per night. Also, the area is not great if you are traveling with children.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Moossal, We appreciate you taking the time to write to us. We do regret that you felt that our suites were not up to your expectations. Please be informed that the hotel will be going through a refurbishment towards the end of the year. Being a downtown hotel, we do charge for parking and we are considered to be one of the competitively priced hotels in our location. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss. Best Regards, Andrew Brownrigg General Manager

"Great Location!"

4
04/07/2018

Location for this hotel is very convenient, It is only few blocks away from all the shopping and nice restaurants. The properly does show its age, but it is kept clean and well maintained. The staff is very friendly and helpful with direction and tips around town. The only thing I want to point out is the noise level at night. As it is close to all the clubs and bars, noise at night can be loud and going on till late. I believe that's why there are actually ear plugs in the drawer of night stand. It did not bother us as much as I hear from other guests we met...

"Hotels in Vancouver"

3
04/07/2018

This hotel has nice people attending the front desk and the concierge was very helpful but it is way to expensive for what they offer. Vancouver has a lot of taxes in hotel fees which make it difficult to consider staying there the next time.

"Excellent location and friendly staff. Would definitely stay here again. The food in the restaurant was also superb."

5
03/07/2018

Excellent location and friendly staff. The concierge was especially helpful for local site information, getting taxis and other useful tips. The restaurant food was superb. Would definitely stay here again and recommend to friends.

"Family stay in Vancouver"

4
03/07/2018

Two room suite. It was plenty for the three of us. Quiet, clean conveniently located. Would stay here again. We were on the 3rd floor and it was Canada day weekend and the room was still quiet. Parking garage was pretty tight for bigger cars

"Convenient Location"

3
29/06/2018

When I first checked into this hotel I was very upset and wanted to change hotels right away the only reason I didn't is because they wouldn't let me cancel the night. The neighborhood looked TERRIBLE it was across the street from a sex shop, boarded up storefronts, homeless people living on the street on mattresses and make shift tents. Two nights walking home we walked by three cop cars arresting someone on the street. I was concerned about my safety and my elderly mothers (74 years old) safety as two females travelling alone. FYI, my mother was not concerned. I never thought it would be in a bad area because of the price which too me was very high (Lol I guess I'm not used to the big city prices) However, the clientele of the hotel were mainly tourists and family travelling so I decided to give the hotel a try and stay there for our extended week-end. The hotel is very conveniently located the hop on hop off bus stops outside the hotel doors and the tickets are sold at the convenience store across the street. FYI the bus is a great stop because its just before the big touristy areas where the bus gets full, many times the bus couldn't take on any more passengers and refused 10-15 people standing waiting on the street but we made it on every time. The capilano suspension bridge free shuttle bus also stops outside the front door. Its waking distance to the CF pacific centre with great shopping, (Lol but walking home with your Tiffany's bag might be a problem!) However, if you go one street up or down your miss all the grunge of the surrounding street that made me uncomfortable. The hotel suite suited our needs and it was nice to have all the extra room for our luggage after our Alaskan cruise. The hotel was quiet and we had a great sleep. I though it was a little odd that the hotel had a tally of the towels that our room had each day ... I guess that have theft problems. The restaurant in the hotel was not that great and i would suggest going elsewhere. Overall given the high prices of the hotels in Vancouver i might stay here again... but i would try to find another hotel first.

"overall"

5
22/06/2018

I've always enjoy my stay at Chateau Granville. The room was comfortable and I like my room higher and they were able to accommodate me. The reason for me is simply the noise factor. However it would make the trip better on days that I am unwell to stay I the room and watch television. The channels that are missing and I would recommend that Chateau Granville get is the Food Network channel, Detour, Peachtree, Showcase, Cosmo would be very nice.

"Convenient location"

4
20/06/2018

First time staying at this hotel. Convenient downtown location - within walking distance to most locations within the downtown sector. Room was comfortable and spacious with a balcony. Parking available on site.

"Mixed feelings"

3
19/06/2018

The Chateau Granville is located in a slightly rundown area just three blocks away from the more attractive Downtown but it's good to see both sides of life when travelling and access to the sights and shops is easy. Our room was good, with separate areas for sleeping and relaxing. Staff were efficient and helpful but if you want lots of information then ask Drew, the older gentleman, rather than the younger one. It was good to hop on the free bus to the Capellano Suspension bridge right outside the hotel. Food was fine and there are other eating places within walking distance.

"Excellent location"

4
18/06/2018

If you're looking for an affordable hotel with a great location this is for you. Best Western Chateau was an excellent option for me and my family, the hotel is clean, the employees are very friendly and the location was great!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear lmsunflower, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. We are delighted to hear that you enjoyed your stay and you appreciated our friendly staff as well as our central location close to the cities' shopping, attractions and restaurants. We all look forward to hopefully welcoming you and your family back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"64 past nights and coming back"

5
18/06/2018

The Chateau Granville in Vancouver has been our destination of choice for many years. Our recent stay was our 62nd night in the hotel. The staff are excellent in every way and the facility is always clean and in a perfect state of repair.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear lwk2018, Thank you for choosing to continuously stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on tripadvisor. It was a pleasure to welcome you back and we are glad that you love our hotel facilities and our friendly service. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay even more memorable. Best Regards, Andrew Brownrigg General Manager

"Really comfortable hotel"

5
11/06/2018

We stayed here at the end of our tour and we were so glad we did. Our 11th floor room was the largest we experienced on our trip with a separate sitting area, complete with a large sofa bed. The room was clean & the beds were comfortable. The front desk staff & the concierge were polite & very helpful. Although very busy, the breakfast in the restaurant was also good with pleasant service. As we were leaving quite late at night, our second breakfast voucher was exchanged for a food pack which was very much appreciated and thanks to the front desk for organising this. The concierge also advised on the best times to leave for the airport. The hotel is very convenient to the city shopping area if you want to walk and if not, taxis are readily available & not expensive. There is also a convenience store just across the street. I would certainly recommend this hotel.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Iana, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed our comfortable suites, location, restaurant as well as our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will certainly pass on your great comments to the front desk staff & the concierge. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Andrew Brownrigg General Manager

"Close to all the action"

4
09/06/2018

Nice amenities liked the fitness room and the staff were great, very friendly and good advice. The area is a little sketchy late at night after the clubs close down but fine the rest of the time. The area has cleaned up a bit in the last few years

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Cammackay, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the service from our phenomenal team, our amenities and the fitness centre. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Best for what I needed"

5
08/06/2018

The suite was clean, comfortable, and provided everything we needed. The heated toilet seat was a pleasant bonus, and the view on the balcony was appropriately scenic. Staff was polite, friendly, and very helpful. The location allowed us to enjoy going out and coming back by foot without worries. Would definitely stay again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Luka, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your excellent review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the amenities in your suite along with the great city views. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best Regards, Andrew Brownrigg General Manager

"awesome"

5
07/06/2018

excellent hotel very beautiful place, always have loved Vancouver. everything within walking distance. I would always enjoy staying at this best western. the room at the 11th floor was so beautiful with the view of the city.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Lawrence, Thank you for choosing to stay with us again at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your excellent review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed our beautiful hotel. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Great value, service and location"

5
05/06/2018

I stayed here recently when a family member was in the hospital at St Paul's. All of the staff were very friendly and when we needed to extend our stay they went out of their way to make sure they had room for us. The room was very nice with a bedroom and separate sitting area. The beds were very comfortable. We were on the back side of the building, and there was some traffic noise, but not much considering we were in the city.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Connie, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the service from our team and the room. We hope your family member is feeling better, We all look forward to hopefully welcoming you back to the Chateau Granville preferably for leisure in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Best Place to stay in Vanvouver"

5
05/06/2018

We have been there 3 times in the last couple of years and love the rooms and the restaurant. It is conveniently located downtown and a short walk to waterfront or shopping. There is also a Taxi stop right out front to make it easy to get a ride when needed. The people are friendly and make you feel right at home! Highly recommend that you consider this hotel for your next trip to Vancouver. .

"Hello Canada!"

5
05/06/2018

We were going North to Alaska!...on a Princess cruise out of Vancouver, BC so we wanted to experience the city for one day and stayed at the Best Western Plus Chateau Granville Hotel & Suites. The property was located close to downtown and we could walk to points of interest or take a cab to others not far away. Our room was perfect with a king bed and all the comforts of home. We ate dinner there and our stay was excellent...would highly recommend. TG

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear TrixyGalor, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your excellent review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the location, rooms and restaurant. We all hope you enjoyed your trip to Alaska and look forward to hopefully welcoming you all back to the Chateau Granville in the near future. Please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Beware Room 302"

3
02/06/2018

We stayed at this hotel in mid-May. Good location, decent restaurant, clean. However, if you are given Room 302, choose to sleep in the bed closest the windows. The second bed has a mattress so well broken in that it resembles a moguls hill. Also, if you require an accessible room, they'll tell you 302 is one. It isn't. Installing a couple of grab bars does not make a room accessible.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Peter, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed the location, restaurant and the cleanliness of the property. I am truly sorry for the inconvenience you experienced with the bed and can assure you that the matter has been dealt with. It was a pleasure to have you stay with us and we all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more comfortable Best Regards, Andrew Brownrigg General Manager

"Nice suite"

4
01/06/2018

The booking was pretty easy was really late at night then my husband had to call to make a reservations. we originally saw it at TripAdvisor and the rooms were alot cheaper on their website. We pay extra money for the parking space but it was secured and it has a gate which it's only allowed if you are a guest in the hotel. and we paid about $100 Canadian dollars more for the suite and also I think my husband said we had to pay extra for the breakfast too . We were told the internet Wi-Fi wasn't working but once we get into the room I connected to the Wi-Fi but it worked so I used it haha. Over all the rooms were clean the place was really clean we stayed on the third floor which was pretty neat because we had two small children and their enjoyed their patio. The people were really friendly. I think it was a monitor and then their stuff was pretty friendly towards our daughters to which I liked it so I guess it was a good place to stay for the night

"My Opinion"

4
31/05/2018

The staff were very friendly and helpful. The room was clean and well equipped. The two breakfasts at the Edge were very good. I am use to the breakfast being free at other Best Western Hotels. I also think the cost of the room was high.

"Great Place to stay and dine"

5
31/05/2018

Would surely stay here again. Food was great as was the room and service by all personnel. Enjoyed the happy hour service and both the dinner and lunch menus, all food prepared with care and served with a great presentation

"My Stay At the Best Western Plus Chateau Granville Hotel"

4
31/05/2018

It has been several years since I stayed at the Chateau Granville and I must admit my stay there was very good indeed. Friendly front desk personnel and very helpful in getting my needs met promptly. :)

"Excellent"

5
29/05/2018

We stayed at this hotel twice- the weekend before the cruise and the weekend after. Both stays were excellent. The hotel is clean and its staff is phenomenal. It's close to just about everything there is to do in Vancouver. I would definitely stay here again. You may want to request a room on the left side of the hall or else you may get a view of the adult store across the street. Overall, excellent!!

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Jowen, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre for both your stays and for your kind review on trip advisor. It was a pleasure to have you stay with us and we are glad that you enjoyed the service from our phenomenal team, our clean rooms and the location. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Great room"

4
23/05/2018

Flew in from Seattle . Arrived at the hotel about one a clock. The girls on the front reception where very busy with phone calls. No problem. Except there was no acknowledgement by them of our arrival. No eye contact, or hand signal to say we see you please wait. Over 15 minutes later we are still standing there, the door man came over and apologised for the delay. He said it was busy. Which we could see ourselves . He then tried to help us . As our room was not ready. Again they had been busy. We asked if we could leave our suitcases. Which we could . Then we went into the city. The room once we got there was really amazing. Huge. With a lounge room . Big bathroom, separate bedroom. With 2 big beds. Plus a small fridge and microwave . Breakfast was included. Both days are meal was lukewarm to cold. The waitress was not friendly and gave the impression that she would rather be somewhere else on both days .

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Rambo37, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. I am truly sorry for the experience on arrival and for the service in the restaurant. I will discuss these matters with the respective department heads to re - train their teams to hopefully avoid any further reoccurrences. However, it was great to read that you enjoyed the rooms. Thank you for your feedback and we all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Steaming bath, lukewarm coffee"

4
23/05/2018

I was in Vancouver for a week for a sightseeing trip while my daughter was at a conference. The room was very nice and clean. It had a separate bedroom with a loveseat and chair in the living area. The furniture in the living room was so hard and uncomfortable that I spent most of the time sitting on the bed. The biggest problem was the water. I like to make my own coffee when I travel and I even brought coffee and coffee filters to make my own. The Keurig machine in the room didn't get the water any hotter than what came out of the tap. I would have been very afraid if I had young children because water that temperature should never come out of the tap. The hotel was very convenient with the best place for tacos right across the street ($1.50 between 3 and 6)!

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. We are glad that you enjoyed our rooms. Please be assured that I will be testing the water in our bathrooms with our Chief Engineer as our hot water is usually set at a standard safe temperature. We will also be checking our coffee machines as the coffee should not be coming out Lukewarm. Thank you for bringing these matters to our attention and please accept my sincere apologies for any inconvenience caused. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"holidays"

4
22/05/2018

We really enjoyed our stay at Chateau Granville. It is close to downtown and we walked to a concert at the Orpheum and to restaurants for dinner. Generally walked around mostly. The only down side was many homeless people on Granville Street and lots of cigarette butts in spite of several people working on cleaning the street. The side streets and parallel streets were more pleasant to walk.Caught hop on hop off bus with ease.The restaurant attached had a good selection of food for breakfast and dinner and good service. The staff were on the whole really helpful. And the room was very clean and the bed and pillows were super comfortable which after a long flight were very much appreciated.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Kentnita, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. It was great to read that you enjoyed the food in our restaurant, our clean and comfortable rooms and the service. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Great Hotel!"

5
17/05/2018

I attended a meeting at the hotel, the staff are very friendly and service oriented, the room was well appointed. I would certainly recommend this hotel for meetings. The Edge social grille has delicious food!

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. I was very happy to read your kind comments regarding our friendly and professional team, our well appointed rooms, our meeting facilities and the delicious food in the Edge Restaurant. It was a pleasure to have you stay with us and we all look forward to welcoming you back to the Chateau Granville in the near future. Please let us know if there is anything we can do to make your next stay more Comfortable. Best Regards, Andrew Brownrigg General Manager

"Amazing staff and view"

5
15/05/2018

Kjempehyggelig personale som var blide og behjelpelige med både matanbefalinger og attraksjonsanbefalinger. Flott utsikt utover byen og enkelt å navigere seg fram til hotellet med bil. God standard på rom, behagelig seng og stort bad. Hvert rom har hvert sitt trådløse nettverk, så det er raskt og føles sikrere enn mange andre hoteller. Wonderful staff who were so friendly and helpful with restaurant recommendations and recommendations on stuff to do. Great view of the city and the hotel was very easy to find as we drove into Vancouver. The room was comfortable and very clean, with a huge bathroom. Each room has its own private wifi which is perfect. Surrounding area wasn't as nice, but the rest of Vancouver was lovely.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Mia, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. Please be assured that we have forwarded your kind comments to the team who all join me in thanking you. It was a pleasure to read that you enjoyed the room, cleanliness, wifi and our service. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Escape to Vancouver"

3
10/05/2018

This property has an excellent location to get around the centre of Vancouver. It is starting to show its age however the service and staff are fantastic. Hotel management should work with the local businesses to address the problem of the large number of homeless folks in the surrounding area. As a tourist this does give a very bad impression of the city.

"Bed Bugs"

1
08/05/2018

Stayed 5 nights, excellent hotel until bed bugs discovered on last morning. Woman at front desk told insects that we found in bathroom were bed bugs from the description provided. Answered like it was not a problem. Did not offer apology or any other compensation.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Thank you for staying with us and for your review. Comments like these are taken very seriously and we can assure you that the insects in your room were not bed bugs. We would like to apologize for the way this was communicated to you and are investigating this case as it is very unlikely that our team would say this. The insects you mentioned are normal garden insects and came in through the balcony door as the room you stayed in has a patio attached to it. We have documentation to prove that this room is bed bug free. The hotel takes extensive measures to prevent pests from entering the building however sometimes this is beyond our control due to the large number of people entering and exiting the building. Please feel free to contact me to discuss this matter further. Best regards, Andrew

"Downtown Vancouver"

5
07/05/2018

Hotel is excellently situated to walk to many downtown features and explore the city. Great views off the balconies to enjoy the fresh air as you enjoy a coffee or glass of wine in your room. Staff is amazing!

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Randy, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Vancouver Bugs"

3
07/05/2018

Nice hotel with a convenient location however, our room which was on the 3rd floor overlooking a terrace was infested with small black beetles. Hotel did not offer any reimbursement for our inconvenience.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Bill, Thank you for choosing to stay with us and for your review on trip advisor. I would like to apologize for the inconvenience you experienced in your room and would like to assure you that we have worked with our maintenance team to avoid any reoccurrences. I am also truly sorry that this was not handled properly and I have discussed this with the team who all join me in apologizing for this lapse in service. This is not the level of service we pride ourselves upon and would very much appreciate the opportunity to make this up to you in the future. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and to hopefully exceed your expectations. Best Regards, Andrew Brownrigg General Manager

"Very good and spacious rooms"

4
03/05/2018

This hotel is located right downtown Vancouver and in a bit of a sketchy area. The rooms are large and comfortable and we had our dog with us which was very convenient and the staff loved to visit with her. There is a restaurant downstairs that you can get discount coupons for at the front desk, various type of shopping within walking distance and a dog park a block away.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Sue, Thank you for choosing to stay with us at The Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. It was a pleasure to have you and your dog stay with us and we are glad that you enjoyed your stay We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more comfortable. Best Regards, Andrew Brownrigg General Manager

"Excellent hotel"

5
24/04/2018

Excellent hotel with great staff! Entering this hotel your greeting at the front desk and you feel welcomed. The hotel is clean and on the front desk is an assortment of fresh cookies and a table near with a container of water with fresh fruit and ice in it. The concierge was helpful and we received coupons for the aquarium and the restaurant at Stanley park. The Hop on Hop off stops in front of the hotel which makes it so easy. The hotel is located not far from the cruise port, and there are bars, restaurants, and of stores. When we come to Vancouver again we will stay here again.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Richard, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. We are glad that you enjoyed your stay with us and we all would like to thank you for sharing your kind comments highlighting the cookies, complimentary water in the lobby, location and our guest services. We all look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"The worst ..."

1
24/04/2018

They Take hours to give you the room, they give rooms to People that just arrived, and the Ones that have been waiting for hours don't have the rooms and have to keep waiting, that it is not Ok..never staying here again for sure!!!

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Rosie, Thank you for your review on trip advisor. I would like to apologize for the inconvenience you experienced on arrival and would like to clarify our procedures. Our rooms are given out to who ever arrives first but also depends on what room type is requested. Sometimes we have different room types available before others and it also depends on the pervious guest's check out time. Please be advised that our check in time is 4pm but we always try to give our guests their rooms as early as possible. After investigating your check in times, I can see that we gave you your room at 2.15pm which is an hour and 45 minutes earlier than our standard check in time. Please feel free to contact me should you wish to discuss this matter further. Best Regards, Andrew Brownrigg General Manager

"Great value, excellent service and super location!"

4
18/04/2018

Although the room was a bit dated, it was spacious and well appointed. I appreciated a separate living area and the private bedroom was very comfortable. Considering I was facing a busy street, it was more quiet than I expected. I loved the front desk service and the gym was small but had the machines and weights I needed...a bonus! Don't let the neighbourhood dissuade you as it's only a 10 minute walk to the heart of the city! I'll definitely be staying again. Just to note, if you drive to the hotel, you will notice that there is no drive through area to park in when you check in...just two small spots in front of the building. That can be a bit confusing!

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Karen, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed the gym and the services at the front desk. Please be informed that the hotel will be going through a refurbishment towards the end of the year. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Amazing stay !"

5
16/04/2018

The room was very clean, well kept furnishings. Small fridge, desk and couch and chair in main living area and two comfy beds in the bedroom. Two tvs and a nice view. THE LOW PRICE was shocking since we were going to the Juno Awards ! Absolutely marvelous restaurant attached to the hotel lobby so no need to go out that night! Super friendly and helpful staff. Secure parking area.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear lorijtaylor, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your lovely review on trip advisor. We are glad that you enjoyed your stay with us and for sharing your kind comments about our cleanliness, in room amenities, beds and restaurant, hotel staff and the parking. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Vancouver stay"

4
13/04/2018

Love the cookies. Hotel is located in an area I wouldn't walk alone at night. Okay during the day. Area is convenient. Rooms are nice. Like the separate bed room. Restaurant staff and meal was nice. Bellman was very helpful and friendly.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. We are glad that you enjoyed your stay with us and would like to thank you for sharing your kind comments about the cookies, rooms, restaurant and the bellman. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more comfortable. Best Regards, Andrew Brownrigg General Manager

"Really great hotel!"

5
13/04/2018

This hotel was really great. I have stayed here before, but this time I was on my own for the first time. This hotel was extremely clean, quiet, simple yet lovely. I will definitely be staying here again!

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for choosing to stay with us again at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you enjoyed your stay with us and for sharing your fantastic comments about the cleanliness and quietness. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Lovely staff, nice clean room with a comfy bed, exceeded expectations!"

5
08/04/2018

I received a discount rate and always worry that it will affect the room assignment. I had requested a quiet room on an upper floor. They put me on the top floor in a fantastic room with a great view. The bed was plush and comfy, there was even a nice cheese and fruit tray. I could not find one thing wrong with this room, every thing was immaculately cleaned. The black out curtains were marvelous and room so quiet. I slept better in this room than I do at home. The front desk staff were friendly and professional, as was the man that checked my bag for me for the day. WI FI was great, others at hotel were friendly and polite.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. We are glad to read that you enjoyed staying with us and for highlighting our rooms, views, amenities, cleanliness, our friendly team and comfortable beds. We always appreciate guests sending in their requests prior to arrival so it gives us time to action them accordingly. We all look forward to welcoming you back in the near future to hopefully exceed your expectations. Please let us know if there is anything we can do to make your next stay extra special. Best Regards, Andrew Brownrigg General Manager

"Leisure stay"

3
05/04/2018

over all ok hotel, overpriced rooms, very tight parking. BF not included in room price,. Had to pay extra for parking. Very expensive parking. Very tight entrance to the parking area. Nice and very friendly staff. Good and clean room. Beds are not very comfortable.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. I am sorry to read that you found our room charges to be over priced and the parking to be expensive. Please be assured that our prices are very reasonable when compared to the rest of Down Town Vancouver. We also have different room rates and some of them have breakfast included in the package. Please contact us directly should you wish to stay with us again and we will definitely offer you the best deal possible. We would also like to thank you for complimenting our team, cleanliness and our rooms. We all look forward to welcoming you back in the near future to hopefully exceed your expectations. Please let us know if there is anything we can do to make your next stay extra special. Best Regards, Andrew Brownrigg General Manager

"Roomy Suite"

5
27/03/2018

Spacious suite. great balcony view with garden. Staff was very helpful. Enjoyed the cookies. We had two tv's, coffee maker, microwave and refrigerator. Lots of room for family to gather, watch tv and have a good time.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad to read that you enjoyed your suite, facilities, services and our cookies. We hope to welcome you back in the near futue and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"EXCELLENT LOCATION"

5
24/03/2018

Stayed only one night waiting for our condo to be ready. Great room, very spacious and check in was a breeze. Had I not already reserved a condo, I would have been happy staying here for the week. Location was central to everything for our walking group.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Sharon, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. It would have been a pleasure if you stayed with us for the week, however we hope that everything worked out well with your condo. We hope that the next time you stay in Vancouver you will stay with us and please let us know if there is anything we can do to make your next stay extra special. Best Regards, Andrew Brownrigg General Manager

"Nice hotel in great central location"

5
22/03/2018

This hotel is clean, spacious and in a great central location. The hotel manager, Bruce, was also super helpful and friendly. I would definitely return to this property the next time I visit Vancouver.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Cindy T, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you enjoyed your stay with us and for sharing your fantastic comments about Bruce. Please be assured that I have forwarded your comments to Bruce and the team who all join me in thanking you. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Superior Services"

5
14/03/2018

Without doubt, this is one of the best hotel in Vancouver. Upon my arrival,I was warmly welcomed by staffs and general manager. The food in the restaurant were always excellent! I kept coming back to this hotel whenever I am in Vancouver.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Phil, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. It is always a pleasure to have you staying with us and we all look forward to seeing you soon. Please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"5-Star Hotel Accommodations and Conference facilities for business training"

5
13/03/2018

PRISM Diversified International, Inc., and our partner Knowledge Hut, Inc. always receive exemplary hotel accommodations and training/conference a the Best Western Plus Chateau Granville Hotel and Conference Centre. Our training instructors and participants are delight with the facilities and service--a very reasonable prices with high value.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for choosing to stay with us at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your fantastic review on trip advisor. It was a pleasure to host you and your company in our conference Centre and we are glad to read that everyone was delighted with our facilities and services. We hope to welcome you all back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next event more memorable. Best Regards, Andrew Brownrigg General Manager

"Reasonable hotel"

4
06/03/2018

Although we're not so sure the location at first, however the hotel was a good stay. We like the room have separate sitting room and the price was right. The concierges were very helpful and friendly. We didn't use the restaurant so no comment on that.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed your stay especially our rooms and service. We hope to welcome you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Great hotel!"

4
04/03/2018

My family arrived early, a few hours ahead of check in. The staff was very friendly and accommodating with doing a pre check in and storing of our bags so we could go explore the city. The hotel was very clean and taken care of. The concierge was very nice and helpful. My family and I stayed at this hotel so we could attend New York Rangers vs Vancouver Canucks game. The hotel is about a 15 minute walk to Rogers Arena. A lot easier to walk than to find parking by the arena. Will definitely stay here again if I visit Vancouver again.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Christy, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your great review on trip advisor. We are glad that you enjoyed your stay with us and please be assured that your kind comments regarding our team have been shared and they all join me in thanking you. We look forward to welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Great bathroom!"

4
03/03/2018

Clearly an older hotel, but I think the money for upgrades went into the right places. Loved the bidet & walk in shower with the overhead rainfall feature in the bathroom. Great view off the balcony! Would stay again.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Koverton, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you enjoyed your stay with us expecially our bathrooms and the view. We look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more comfortable. Best Regards, Andrew Brownrigg General Manager

"Enjoyed my stay"

4
24/02/2018

From the time I arrived in the evening the staff were excellent, including Bruce at check in. Very helpful staff, directing me to tours and luggage storage. Well kept room and beautiful view from my balcony. I have stayed here before and would return again.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Linda, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you enjoyed your stay with us and please be assured that your kind comments regarding Bruce and our services have been shared with the team who all join me in thanking you. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Quick getaway "

4
18/02/2018

Decided to surprise my wife with a little getaway for the night as we were going to attend a concert at the Commodore. This was part of a belated birthday gift for my wife as well. Call the hotel to check on the reservation and they were able to give us a little upgrade from a double bed suite to a king bed suite. The view of Granville were amazing. The room was updated and clean. Overall this hotel exceeded expectations as we just plan an overnight away from the kids. This is a 70's hotel that has been very well updated. The Location is great. We will definitely stay here again. Pro Tip ask for a room ending in 05. This room had perfect view of both north and south of Granville strip.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Vanbcm, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your kind review on trip advisor. We are glad that you and your wife enjoyed your stay and celebration with us. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Comfortable and convenient "

4
09/02/2018

We stayed here for three nights and enjoyed the comforts of being close but not right in the hassle and bustle of the city. The staff are all very friendly and the rooms clean and well cared for. Would stay here again.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Peter, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed your stay with us and have forwarded your kind comments to the team who all join me in thanking you. It will be a pleasure to welcome you back in the near future and please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"Review "

4
07/02/2018

The Best Western Plus Chateau Granville is a great place to stay in Vancouver. Centrally located with clean, comfortable rooms at a very reasonable price. A good choice for watching hockey games, attending rock and roll concerts or just getting away for the weekend.

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are glad that you enjoyed your stay with us and look forward to welcoming you back in the near future. Please let us know if there is anything we can do to make your next stay more memorable. Best Regards, Andrew Brownrigg General Manager

"November Vacation in Vancouver"

4
01/02/2018

this is a well appointed hotel, Big room, double beds, large living area, sofa, chair and nice balcony good closet space, nice bathroom, comfy beds the hotel is centrally located, many restaurants and convenience stores near by the major tourist attractions are easy to get to as well! The room service is great, I only ordered breakfast, it was more than I could eat, but it was tastey there is a parking garage, there is a fee for parking overnight

Andrew B, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear guest, Thank you for choosing to stay with us at Best Western Plus Chateau Granville Hotel & Suites & Conference Centre and for your review on trip advisor. We are happy to read that you enjoyed your stay with us, especially our rooms, breakfast and location. We all look forward to hopefully welcoming you back soon and please get in touch with us if there is anything we can do to make your next stay more comfortable. Best Regards, Andrew Brownrigg General Manager

"Mixed feelings"

4
28/01/2018

The hotel experience was really pretty good. Staff were mostly helpful. Room service was pretty good. The room was VERY comfortable and spacious. Beds were very comfortable. There were light-blocking shades for the windows which was quite nice. You have a thermostat in your room so you can control the temp. Nice small fridge and microwave. Great water pressure in the shower/bath. Nice city views from the balcony. Location was quite good. WiFi was also really good. Because the hotel is near some bars, a strip club, and a sex shop, you end up having a lot of street noise at night. It didn't really interfere with sleep, but it was a bit annoying at times. The street is also one of the more "dodgy" ones in the city. Walking up and down Granville was a mix of dodging the people yelling at themselves or imaginary beings, having a mixed aroma of urine and marijuana, and sometimes just feeling not very safe at night. We found that taking the other parallel streets 1 block away in either direction was a much better experience. The hotel can't really do anything about that, but I think it's important to know, especially if you're traveling solo or as a family. We left a day early because of impending weather that would affect our travels; however, I was still charged the full price for parking. I understand not being refunded for the hotel (and I didn't ask; not their fault we left early), but I don't think it was right to charge me the full rate for parking. So overall the hotel was a great experience, but we probably wouldn't stay here again just because the neighborhood experience is so poor.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the spacious room and WiFi. We are very pleased to have been your downtown hotel of choice. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager

"Excellent Hotel"

5
27/01/2018

Could not fault the helpful staff , comfortable beds and large size rooms and the Edge restaurant attached for its quality and good value food . A true oasis in a somewhat run down area of Vancouver that will hopefully improve .

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Caroline, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Just outstanding!!!! "

5
24/01/2018

The staff is amazing!!! Melvin in the Edge is awesome! Makes an amazing margarita! The atmosphere is great. Would stay here again for sure!! Went above and beyond to get us what we need. The bar manager was great too!!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Guest satisfaction is of the utmost importance to us, it is great to read that you found Melvin to be friendly and helpful. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Great hotel, nice position"

4
22/01/2018

Great hotel, spacious and comfortable rooms, excellent housekeeping staff, welcome desk to be improved, small but up to date fitness area. Prices are absolutely acceptable for what you get. Recommended

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Stephano, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the spacious room. We are also delighted that you got to make use of our fitness centre during your stay. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager

"No complaints !"

4
20/01/2018

Underground parking added $16 to the bill plus $20 for our little dog. Two rooms, 2 TV's, clean, tight but quiet and fresh enough. Good wifi, nice lobby, great location. Got a good price on Trivago. Would do it again

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest,, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are very pleased to have been your downtown hotel of choice.We are commended for our proximity to the city's attractions, restaurants and public transportation We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager

"Late night policy"

5
20/01/2018

Arriving quite late, the lady at the front desk, Ashley, was very professional and kind. Good late night policy, but seems to cause trouble for the staff! Ashley was very assertive, I am impressed how she spoke and handled the situation with riotous guests trespassing in the lobby. Good job Ashley! Will be back for sure.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We pride ourselves on our customer service, it is great to read that Ashley was able to assist you and deliver our hotel promise, with excellent guest service. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Great staff"

3
13/01/2018

Staff were Excellent,Gave Some Great Tips On Where To Go And To Dine.Beds Were Compfy.Only Issue Was Location,Opposite A Adult Store And Homeless People Every where. Personally I Would Stay closer To Canada Place

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for sharing your kind words and review of our hotel. We are very pleased to have been your downtown hotel of choice.Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We pride ourselves on our customer service, it is great to read that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager

"Clean and convenient"

4
12/01/2018

This hotel is well located in downtown Vancouver. A short walk to the shopping district on Robson St or to the up-and-coming restaurants in Yaletown. In the off season, prices are very reasonable (about $100) given how expensive most hotels in downtown Vancouver are. The lobby of the hotel is small and efficient. The elevators are slow. The rooms are good sized. My room had a single queen bed with plenty of room around it, plus a desk, small refrigerator and microwave. The bathroom had a deep tub with a shower and lots of counter space. The bed was firm and flat, with plenty of extra pillows. The staff are very friendly and helpful, offering to store luggage and letting us park a few extra hours after checkout.

"New Years Holiday "

5
12/01/2018

Stay here with my mum for a week had a great stay and a great view from the 9 th floor this my favourite place to stay in Vancouver and as usual it was nice helpful staff clean rooms and great place to eat downstairs in the restaurant Ty's again

"At most 3 stars"

2
06/01/2018

Compared to other 4-star hotels ever stayed, don't think this specific hotel is, very old/slow elevator, some/many buttons not light on after pressed, higher(27%) parking tax rate to add parking fee(not sure if Vancouver City really has this so high parking tax rate policy). The good thing is this hotel location is in downtown and convenient for downtown area walking.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your stay with us. In regards to parking a vehicle in downtown Vancouver, the price is extremely expensive unfortunately. Vancouver is one of the most expensive cities to parking in North America (besides Seattle) and you are correct in stating the parking taxes are dear. We definitely will share your feedback with our team and do hope you visit our city again. Best regards, Anastasios Theodoropoulos General Manager

"Excellent Hotel"

5
02/01/2018

I've stayed here many times with my family when traveling to or from Whistler and the Vancouver Airport. I've never been disappointed, and the location is fantastic. Just be careful walking around the city if you have small children, there are a lot of Lingerie Stores, and lots and lots of young people smoking pot. Knowing that, I always feel safe in Vancouver.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Very mediocre "

3
02/01/2018

Average hotel. Rooms a bit dingy and dated, very much a 80s style hotel. Website definitely glams this place up. Quite expensive but then I noticed everywhere in Vancouver was. Location good, nice little bar and restaurant next door. Cookies at reception!

"Great value in Vancouver"

5
02/01/2018

The Best Western Plus Chateau Granville was an excellent stay. We were near many restaurants and sites to see and the area was pedestrian friendly and busy. The hotel staff were accommodating and friendly as well. A very nice place to stay.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Mr Edward Nolan, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Fine Choice for a Single Night Stay"

4
31/12/2017

We just needed a night layover between an arrival flight and our bus trip the next day to Whistler. This place served the purpose nicely. The room with the double queen suite suited us well, as our son could have his own space. Room 406, at the end of the hall, was very quiet, with a nice view of the neighboring high rise apartments. We opted for the included breakfast. The value for the All Canada breakfast can be applied to anything on the menu. Coffee was plentiful and service was good in the cafe. The front desk and bell desk staff were also very helpful. The only thing to note is that the hotel is a few streets off the mainstream shopping area. There are lots of restaurants and clubs nearby (one of which advertised “Girls, Girls, Girls”) though we were not bothered by any noise or anything. We were able to pick up a quick dinner the evening we arrived within a few blocks walk.

"2 night stay"

4
31/12/2017

Friendly and helpful staff. Some parking available underground, but awkward to park outside to book in befoe accessing the car park. Good location on a main street, within walking distance of the main shops and other attractions. Slightly odd atmosphere outside in the evening, possibly because of the sex shop opposite, but safe enough to walk about. Good restaurant (and breakfast) attached to the hotel, with good ranges of food and drinks at reasonable prices. The staff here were very helpful and friendly too. Only real downside was the 2 lifts, quite small, were awkward to get to higherfloors when busy, but the views made that worthwhile.

"Super Service"

5
28/12/2017

I recently stayed at the Best Western Plus Chateau Granville in a suite for a couple of nights with my twin boys, my nephew and their best friend, having just completed a one week stay in Whistler. From the moment we arrived the staff was very friendly and accommodating. We were upgraded to a room w/a view on the 11th floor. The rooms were clean and beds were comfy. In addition, not only were we granted a late check-out, but since our flight was not departing until late at night, they held our luggage so that we could continue enjoying our sight-seeing without interruption. What more could you ask for!!

"Sewage leaks, No water...and Management Broken Promises from Director of Operations Down."

1
27/12/2017

I stayed at this hotel for a week in October for business purposes. The stay was uneventful, and I booked in a stay for a week in November again for business purposes. The room smelled so much like weed, I woke up at 5 am thinking someone was smoking it in my bedroom. Tuesday night, I went to have a shower only to find no water in the bathtub. I called the front desk, and was told that they were having plumbing work done and everyone had been advised. I said no one told me or I would have stayed at another hotel. They said they told people at check in and a card was posted in everyone's room. I said that I was not told at check in. No card was posted in my room or I the elevator or anywhere else. I said I had to work the next day and what was I to do with no access to water? She said it's only the hot and it will be back on at 5:30am. I said it's both hot and cold and if I had known I could have planned around this. She offered to have the manager contact me the next day and I said that I did want to talk to him. Wednesday: No contact at all from the manager. They had my cell number and my room number and I heard nothing from anyone. Wednesday night, the room smelled so badly of this weird awful weed smell and almost a sewage smell. I opened all the windows, but it didn't really help. Thursday, the sewage smell was vomit inducing. It was awful. I had gotten back to the room late from work and then shopping... I was due to check out on Friday and noticed my emailed receipt overcharged me $5/day for the duration of my stay. I called the hotel. The front staff are always rude. The girl told me that this was the rate for 2 people in the room. I said it was just me except for the last night and I had told them about this. Further to this, I said that I didn't accept it was a 2 person rate based on what was agreed with my employer. I told her all the issues with the stink in the room, the lack of water, the manager not returning my call, and the sewage leak. she said she would pass this along to the manager. The manager came to my room shortly and said he could smell the stink but that it was from wet overlay. The maintenance person followed him in...and said immediately that there was a sewage leak. The manager tried to argue, and the maintenance person said no...that's sewage. Clearly. Later that afternoon, I got a phone call from the Director of Operations with this site. I believe her name is Alice. She apologized profusely. She disagreed with the extra $5 charge per night and said that this would be reversed. She also said that to try and make amends they would issue a mastercard. She had offered a best western credit, but I declined saying that I didn't think I would stay at best western for a long time. So, she emails me an "amended" receipt which shows a $95 (ish) reduction which I presume was for the water situation and a reduction of $20 for the overcharge on the room...then at the bottom of the receipt, it added all of this back. I called back and asked to speak with the director of operations again. The girl at the front desk got involved and started saying that I deserved to pay the $5/night as they gave me a suite not a regular room. I disagreed and didn't know why I was still fighting over this when I was told it was incorrect and would be corrected. She finally put me through to the Director of Operations who didn't answer her phone. I left a message for her explaining that the over charge had been deducted and then charged back at the end of the invoice. I requested she return my call. The only contact I had was for another invoice to be sent. This showing again a deduction for the overcharge...and then the charge being added back yet again at the end of the receipt. There was nothing that was ever sent by mail despite the promise made by the Director of Operations. I checked out on the 24th of November...it's been over a month and nothing was received. I was very disappointed to see the lack of action and the broken promises that happen at this site from the top down. It isn't worth the cheaper rate...unless you're ok with raw sewage.

"Stay at Best Western"

5
26/12/2017

We stayed at the Best Western game when we took our son to a Vancouver Canucks Hockey Game. Everything was fabulous. We especially appreciated the kindness of the staff members. Especially the young fellow who took a photo of us by the Christmas Tree.

"Great stay"

5
24/12/2017

This Best Western was very spacious (living room + sofas, separate bedroom with two double beds, large bathroom and enough storage space for luggage), clean, with helpful staff. It was roughly 10-15 mins from the main downtown region, with plenty of food along the way. After a long flight to Vancouver, this was a great place to unwind.

"Convenient, clean, quite, quick"

5
24/12/2017

Quick stopover. Late YVR arrival. Easy access to/from skytrain and bus to Horeseshoe Bay. 8 minute walk. Grafefully upgraded to king suite. Nice private balcony. Good selection of pillows. Some fuller. Some flatter. Really appreciated. Comfy bed. Quite side of building. No street noise from Granville street club strip.

"Great stay !! "

5
21/12/2017

A hospitalized family member brought us to Vancouver with very short notice. We are Diamond Members with Best Western so we sought them out first. This hotel had no more rooms available for points rewards but Bruce the manager went the extra mile to help us out. On top of it I drive a full size truck and couldn't fit in the underground so he made arrangements for us to park in the loading dock. All the staff were friendly and very accommodating! The room was clean and comfy. Throughout our stay the staff was awesome. Every manager every staff was a pleasure to deal with. Definitely had a great stay and made our situation easier. Thank you everyone at Chateau Granville!!

"Great hotel stay"

5
20/12/2017

Very nice hotel ?? Friendly staff, nice rooms & great location . Rooms clean, nice view. Lots available 2 separate lounging & sleeping arena. Pull out, 2 tvs, fridge, clean bathroom. Recommend to my friends & family!

"Great hotel"

5
20/12/2017

This Best Western Plus hotel was great. Overall building (including my room) was nice, clean, and worth the stay. Great staff to go along with the good hotel. I got my room as part of a package with my plane flight, and got it for an awesome price.

"Spacious room, comfortable bed, great location."

4
19/12/2017

Short stay overnight for our Corporate Christmas party. Room had a great corner view (180 degrees) of downtown Vancouver/Granville street. Was nice to see all of the Christmas lights. Room was a good size with a separate bedroom and living area. Comfortable bed. Clean room. Friendly and helpful staff at front desk.

"Mouse in room."

2
19/12/2017

After calling the front desk and having them come to the room twice, we were not offered a new room. Upon checkout, when asking for a discount, was informed that because we 'chose' to stay, nothing could be done. The person at the front desk compared the live mouse in the room to a broken tv, saying that they didn't see the problem so couldn't fix it. Very strange experience. Wish I had seen the mouse earlier so that I could have gone to a different hotel before it was the middle of the night!

"Fantastic Staff, Great Location"

4
14/12/2017

One night in Vancouver wasn't enough, but this hotel surely made the most of the time. The staff was fantastic, getting me set up with my room promptly, and helping me navigate the city. The room was perfectly clean and comfortable, and the balcony made enjoying the city easier, despite the rain. I'd stay there again for sure.

"Exceptional experience."

5
14/12/2017

Our room and its amenities were excellent. They helped to make our stay in Vancouver very memorable and enjoyable. The location couldn't have been better for our particular needs and we wouldn't hesitate to stay again at our next opportunity

"Would stay here again and/or recommend to others"

4
13/12/2017

This was our first stay and we were pleased with the room (size, cleanliness, etc), the location, the service, and overall value for money. We had no negative experiences or complaints. I would just add the obvious proviso ... it's not a 5 star property so don't book in expecting that level of design/decor/amenities etc.

"Great hotel and facilities"

5
13/12/2017

Great staff, huge rooms and great equipment. The hotel is in a great central downtown location an easy walk to anywhere in the centre. Great bars around and great food. The breakfasts are huge as well....

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Tim, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"1st trip with hubby in years, with out the kids!! "

2
13/12/2017

We had stayed here before and it was pretty good. Not this time though. The only reason for the 2 stars was the location and the room was OK.. The problems started around midnight, there was a woman screaming at the top of her lungs, pounding on doors and walls, basically totally freaking out. This went on from about midnight to 3:30 am. I called down to the front desk, all they said was the police are dealing with the situation. I said something at check out time that it wasn't a very good night. They barely said sorry about that. Offered us nothing. Just sent us on our way. For the price you pay at this hotel, they could have been a bit more caring about the problem. Maybe offered a bit of a discount or breakfast at no charge. There are so many other hotels in the area, I personally will try a different one next time..

Best Western PL... C, Front Office Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. There were many calls coming in regarding the incident you are referring to and all at the same time. We definitely have already shared your feedback with our team. We also addressed your concern with the staff as well and have re-visited the situation and included some retraining where needed. I do thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Sincerely, Jonathan F Front Office Manager Best Western Plus Chateau Granville Hotel & Suites & Conference Centre.

"Nice Hotel, Lots Nearby"

4
06/12/2017

We stayed at this hotel November 15-17, 2017. The hotel is very clean, and the suite we stayed in had a separate living area with a balcony and a bedroom. The living area is a moderate size, but very cozy with a couch and armchair and large TV. There is a nice work desk facing the large windows. We had a great view! The staff are very accommodating and friendly, and there is a very nice restaurant attached to the hotel. There are lots of nice restaurants, pubs, and bars that are walkable (and several sketchy dive bars in the mix). The only thing stopping me from giving 5 stars is that the area is a bit “challenging” at night (this of course is not the hotel's fault). We never felt unsafe (as one does in some areas of many American cities), but there are a lot of “energetic” drunk people and a LOT of down-on-their-luck individuals who will approach you asking for help. Again, there's no threat of danger, but it might be out of some individuals' comfort zones. If you're a seasoned city traveller, however, you will barely notice. The hotel is very safe and secure. They require the names of all guests upon check-in, and they check identification upon entry in the later evening. Some may find this inconvenient, however we appreciated it. Vancouver has a relatively compact downtown area, so there is a lot to see and do nearby, both walkable or a short transit or cab ride. We would definitely stay at this hotel again when we visit Vancouver. The hotel offers very nice, clean, and comfortable accommodations at very reasonable rates!

"Bleach fumes"

2
06/12/2017

I recently stayed here for 1 night while in town for business. Choose it mainly based on location and price. Hotel would have been fine if it wasn't for the rough sheets that absolutely reeked of bleach. I actually found it hard to fall asleep because the smell was so strong. The bathroom also smelt like they dowsed the entire room with the same bleach as the sheets. While I appreciate the sanitary aspect I think you need a new system.

"Great place to hold meetings for 100 or less "

4
06/12/2017

I stayed at the Chateau Granville in mid-September of 2017 for a conference. We had about 100 people. We were there Thursday to Sunday. Stayed on fourth floor. My room had a large patio right off of the room which was shared with the others on the floor. We were at the back of the hotel. An elevator was out of service during our stay but unless I was visiting someone above the sixth floor I took the stairs. The staircase seemed to be mislabeled from above saying you can't get to the lobby but you can. It isn't clearly marked in the lobby where the stairs are to get up. Reservation staff in August were very helpful and registration was simple. Security at night after 2am was tight and that is a good thing. I had two days of meetings on the second level, used the room off of the restaurant for hospitality twice and had two breakfasts, two lunch and one dinner on site. Afternoon cookies at The Conference were good too. Located about 8 minute walk (uphill) from subway, cabs were easily called via the front desk. Not too far to walk downtown or to creek area.

"Great time had"

4
30/11/2017

Quick trip down to the CDN vs Maori NZ rugby game, and was very impressed with the professionalism and service experienced with reception and Grant (Edge restaurant + bar) was fantastic and very accommodating to a challenging group. Looking forward to the next trip.

"A very pleasant hotel in excellent location"

5
28/11/2017

Our original booking made before we arrived in Canada was for two nights when I realised it should have been for three nights. Booked the third night but only room available was a suite which we took. On arrival at the hotel I explained the situation to reception who juggled rooms so that we ended with an upgrade and not having to change rooms. Tourist advice from reception staff was always helpful and forthcoming. We enjoyed our stay.

"Great Renovation"

4
28/11/2017

Was a very nice two days, great location, walking distance to everything down town. Very nice renovations since my last stay at this hotel, loved that the bedroom was seperate. I will definitely keep this hotel in mind next time I am down with my family.

"Great location, great stay!"

5
24/11/2017

We stayed for a quick weekend trip and it was an excellent choice! Very clean, very comfortable, very roomy, and friendly and helpful staff. The location was fantastic - close to the Vogue theatre where we had tickets to a show (1.5 blocks away) and lots of shopping nearby. It was quiet so we were able to have a good sleep. I would stay here again! (but since downtown Vancouver is quite pricey, I would have to get a good deal).

"Great Location"

4
23/11/2017

Close to the Yaletown Sky train station. Walking distance to absolutely everything wither its movies site seeing or shopping. Stanley Park the Aquarian as well as English bay are all within easy walking distance.

"Convenient Location and Spacious Room"

4
21/11/2017

The hotel is about two or three blocks away from the heat of the city. It's less crowded but very convenient with walking distance to shopping and eateries. The room is clean, big and spacious. Free WiFi. The bathroom even has heated toilet seat! Secured car parking is about C$20 per night with in and out privilege. I have stayed there before and enjoyed it. I don't mind to stay there again. Avoid summer peak tourist season, then you can get a very reasonable rate.

"Friendly staff"

5
20/11/2017

Staff were beyond helpful. The Room was clean and comfortable. The Hotel well situated downtown and Parking upon arrival was easy. The Staff upgraded our room as well. :) Staff assisted with provided directions to local amenities. Thank you.

"Acceptable Accommodation"

3
20/11/2017

This hotel does not recognize loyalty members (no welcome gift or upgrade or verbal "thank you") but the rooms are clean and adequate. The neighbourhood is a little "sketchy" especially at night - we had to walk through a rough area on Granville to come back from the theatre as the street closes down on Saturday nights (for the bar crowd) - taking a bus wasn't an option. However, other than Saturday nights, taking a bus is very handy with the stop being less than a block away.

"Great location"

3
19/11/2017

If you have a concert to go to or just want to be close to granville sites, then this is a decent hotel. Our room was very spacious. Two double beds, a separate lounging space with a sofa. A balcony overlooking Granville street and two TVs. Great view! And considering we were on Granville it was relatively quiet too. It was very clean, bathroom was well stocked, coffee was included. The two problems I had were that our fridge did not work, at all, and normally I would ask for assistance but we went to a concert and were hoping to enjoy some beverages when we got in but we didn't know it was broken. So when we came back we had warm beer waiting for us. Also, the concierge upon check in was very unfriendly. I am used to better service at Vancouver hotels. He never smiled, seemed annoyed when I asked about the parking options and wasn't helpful at all. This hotel is not a delightful getaway. It is a clean and convenient place to stay when you need a bed close to the action. Do not expect any bells or whistles....or at least don't expect them to work.

"Great location... lovely terrace!"

4
15/11/2017

Just got back from chateau granville... wonderful location! We stayed on the third floor and the terrace was perfect for the kids to enjoy some outdoor space! Hotel was clean and service was friendly. Only con was the towels were a little flimsy. But overall if i visited Vancouver again I would stay there! Taxis parked out front, close to restaurants and shops, and easy to get to. Also we had a car and they had parking onsite for a reasonable fee.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We are commended for our proximity to the city's attractions, restaurants and public transportation. We are delighted to read that you enjoyed the walk out terrace and garden area attached to your suite with your family. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager

"Hotel in heart of the city"

5
15/11/2017

Best western chateau Granville hotel is located in the heart of the city in downtown area. All the famous malls, shopping places , stores and good restaurants are on a walking distance. The rooms/suites are quiet big equipped with all basic amenities e.g. tea/coffee machine, fridge, microwave oven etc. Bathrooms are very clean. The hotel staff is also very courteous and helpful. Our family fully enjoyed our 5 nights stay in this hotel. The room rent is also reasonable.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Pradeep, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and to have been your downtown hotel of choice. We are commended for our proximity to the city's attractions, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be courteous and helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager

"Best Western Plus Chateau Granville"

5
14/11/2017

Great hotel in center of Vancouver. Room was very nice, with a good view on Granville street. The temperature in hallways was to low for me. It was really cold, but everything else was great. And the staff is realy friendly.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you enjoyed the view on Granville Street from the walk out balcony. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Best regards, Anastasios Theodoropoulos General Manager

"Nice, well-located hotel"

4
11/11/2017

This was our choice for a 3-day stay in Vancouver prior to a cruise. The people were very friendly and helpful and the room was large and well cared for. Fresh cookies on the front desk in the evening! Walking around town is easy with this hotel as a starting point.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day William, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the size of the room. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be friendly and helpful. Nice to read you enjoyed some of the complimentary cookies at Reception during your check-in. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager

"Economical and Elegant in Vancouver BC"

5
10/11/2017

We were very satisfied with our stay at the Best Western Chateau Granville. We got an excellent value for a very good room in downtown Vancouver. The restaurant provided a very good breakfast. I also enjoyed a workout in the modern fitness senter.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear John, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Customer service"

4
09/11/2017

Our heater didn't work with -2 degrees temperature. They brought a heater, our luck that didn't work either. And there was no other room available that night. They brought up extra blankets. The next day our room was changed and they also treated us to a great breakfast for 2. Jonathan was excellent and took care of the inconvenience that we experienced really well. We'll stay there again.

"Great place to be with friends"

5
08/11/2017

Great room, comfy beds. Walking distance to everything. The bar and restaurant downstairs are fantastic. Such kind and friendly wait staff. Come for the comfy beds stay for the food and drinks. Very pleasant atmosphere.

"courteous service"

4
08/11/2017

I'd like to highlight the staff in this review. The staff were lovely and quite professional in their service. Just because of them I'd consider staying again. The stay was without issue, and the room was comfortable! The room was clean and stocked... couldn't understand the tv channels.. but I'm assuming I had to pay, when I've never had to at other hotels. Overall great experiene

"Overall good experience."

4
07/11/2017

Good experience. Check in staff needs to ask question when the reservation is different from what showed up. Instead of asking question the staff processed to ask for a form of payment and tired to charge me without explaining why and price amount. Other than that experience, the stay was great.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you so much for taking the time to review the hotel. We are glad that you enjoyed your stay with us. We most definitely will share your comments with our team regarding your arrival process with Reception. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager

"Weekend away"

5
07/11/2017

Spent the weekend here while in town to see a Canucks game. It's in a great location, has really nice rooms and they have cookies out at the front desk at night which I love. Only bad thing I can think of is that the elevator is super slow sometimes but apart from that it's a great place!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Visit Vancouver BC"

4
02/11/2017

The visit to Vancouver BC was great and the ability to walk around down town was really good. This hotel is near the underground mall and since it rained very hard the day we were there it was nice to be able to walk in the dry underground. The restaurant next door was the best meal we had in Vancouver. Although we were only there for two nights or 1 and 1/2 day. The city is beautiful and the view from our 14th story room was outstanding.

"Slept like a baby!"

5
02/11/2017

We slept like a baby everytime we stay in this hotel, the bed and pillows were very comfortable. The staffs were very polite and friendly. The food at the restaurant was good. We always stay at this hotel when we're in town.

"Great value, great experience"

5
28/10/2017

I quite enjoyed my stay at this hotel. Their "standard room" was bigger than I've ever previously enjoyed at other hotels, and the amenities were good. The bed was very comfortable. The Keurig coffee maker complete with pods was a nice bonus! Very clean. Very friendly staff.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Melissa, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Excellent Vancouver experience!"

5
26/10/2017

Best bang for your buck and it's almost comparible to staying at the Fairmont Waterfront but for less then half the price! We were centural to all shopping, club district/night life, Spas and resturaunts etc. Best stay so far in Vancouver!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Adele, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Stayed two nights before cruise and loved it"

5
25/10/2017

My husband and i stayed 2 nights before a cruise. I loved the suite with a separate bedroom and living room. We could stretch out. The Kuerig coffemaker was very nice. It is on Granville street, one of the main streets to downtown. We bought a 1 day bus pass at the 7/11 and took the bus directly to shopping and downtown restaurants. The peaceful restaurant with hand pulled noodle was especially good. There are lots of restaurants very close to the hotel.. the THAI restaurant catty corner from the hotel was delightful. The bus takes 5-8 minutes and they run every 5 minutes or so. I would stay here again. We took a taxi to the pier for our cruise which was very easy and cost 10 dollars Canadian.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the spacious suite so you could stretch out. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Best regards, Anastasios Theodoropoulos General Manager

"5 night stay"

5
24/10/2017

Overall a great stay. Our king size bed was very uncomfortable the first night. The staff heard my concern and changed the mattress out right away with no problems. Friday and Saturday, Granville street is very busy - but fun. Thank you.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Tina, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to read that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"As expected"

3
20/10/2017

Nothing to be fancy about, everything works fine. However in this modern era of hotel business, I'd say that's not enough. I've been on the road often enough, while some hotel chains are doing everything they can to create the "wow" moments for their guests, I experienced none at Best Western Plus.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We appreciate you taking the time to write to us about your experience. Your business is very important to us and we value your feedback. We would love for you to expand on your review if we had the chance. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will certainly pass on your comments to the team. Best regards, Anastasios Theodoropoulos General Manager

"A comfortable stay"

4
19/10/2017

I stayed here for 2 nights. The staff were polite and helpful. The room was basic but suited my needs. My room was on an upper floor and had a great view. The location is great as it's walking distance to great restaurants. I had breakfast at the hotel restaurant once. The service was fast and the food was decent.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you enjoyed the view. We are commended for our proximity to the city's attractions, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be polite and helpful. We will most definitely pass on your comments to our Food & Beverage Manager and our team. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Anastasios Theodoropoulos General Manager

"Good Secret location."

4
19/10/2017

Always reliable, close to Robson Street, yet a bit off beaten path, allowing you close proximity to hospital and event centres without being in downtown thourgh fair. Proximity to Yale Town Grannville Island and other neighborhood communities easily walked to allowing see areas that maybe missed otherwise.

"Accessible rooms need updating!"

3
18/10/2017

I hoped the link in my follow-up email would reply to the manger directly; however, it lead me to Trip Advisor so I guess I will share my thoughts here. My disabled mom and I have stayed at this hotel 1-2 times per year since I moved from Vancouver about 8 years ago. It is in a central location, comfortable beds and linens and offers room service and balconies - all great. The neighbourhood has gone downhill over the years, but at no fault of the hotel. The hotel has made some upgrades to the accessible rooms over the years to include removing sliding doors to the balconies and maybe a few more. However, this time, as my mom's health declines and she is less independent, I have noticed more and more issues that need updating. I should also say that the front desk and management team were happy to hear my suggestions and told me they were improving things further in the future, such as a wheel in shower. I think if the following items were addressed it would be a HUGE help: - lower the beds in the room, or at least 1 of 2 beds. I had to manually dismantle the bed for my mom and move the super heavy mattress and frame away so that she could transfer from her wheelchair. (I am strong and they were HEAVY). When I told the front desk, they said they would have been happy to have helped; however, it was time sensitive so I took it on myself. The bed was waaaay too high, even with a transfer board it would have been impossible. - Lower the sink, iron, towel racks, shower nozzle - anything above arms length if you are in a chair - they are way too high and impossible if you don't have an escort - reverse the cabinet and fridge doors so that someone in a chair can get to them at the right angle - have a door stop of some sort or automatic opener so the balcony door can be propped open so the person in the chair can exit onto the balcony themselves - remove the carpet, and replace with laminate flooring would also be super helpful as the carpet makes the chair hard to track across the floor - remove the bulky cabinets from the bedrooms that hold the TV... they don't allow for much room to turn around in a chair. Thanks for reading my feedback! Cheers

"excellent stay at best western granville suites"

5
17/10/2017

friendly and helpful hotel staff, spacious well appointed suite of rooms, and excellent wait staff in the restaurant/lounge made this stay a memorable experience. we came for a concert at the stadium within walking distance and stayed an extra day to tour the city. had a wonderful time!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Charles, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating and we will be sure to pass on all your great comments to our team. We look forward to seeing you on your next stay! Best regards, Anastasios Theodoropoulos General Manager.

"Over night"

5
17/10/2017

I was pleasantly surprised with this hotel. Great location, wonderful staff, clean and spacious room with a balcony. I stayed one night before leaving on a cruise. I enjoyed my short visit to Vancouver enough to want to return. When I do, this will be the hotel I stay in.

"Great hotel in a great location"

5
09/10/2017

I spent four nights at the Best Western Chateau Granville during a solo vacation in Vancouver to sightsee and explore the city. The checkin staff were incredibly helpful, as were any other staff I interacted with during my stay. The location was great within a short walk of Yaletown where there were several great restaurants; the ferry to Granville island and Canada Place (about 20-30 minutes). I enjoy walking so it was perfect for me. The rooms were spacious, clean and quiet. I'd definitely stay here again should I find myself in Vancouver in the future!

"Unfriendly check in staff"

1
08/10/2017

When we made reservation we are so pleased with the reservation staff as they reply us promptly, best location we look forward to our stay here. Unfortunately when we check in, Jessie attended to us. She was the most unfriendly check in staff we met during our 10days trips. Throughout the whole check in no smile at all, she really ruined our vacation as we are so happy after our Candaian Rockies trip. We asked her regards our breakfast, without checking she just told us no breakfast with our booking. We have to show her our voucher again that breakfast was included. Not apologetic she claimed with Agoda you only get continental breakfast, no need to be sarcastic we are only asking for what we believed we are entitled. The most humiliated part don't end here, we saw cookies on the front desk and it looks delish so decide to try, even before we open the cover she again told us off to use the tongs, she really ruined our day!!! We do not felt welcome at all, first and last time we will be staying here. For the prices we paid here we can get better accommodation with more friendly staff. I will definitely not recommend any of my friends to stay here.....

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. We will share your feedback with our team. Thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Best regards, Anastasios Theodoropoulos General Manager

"Best hotel on Granville"

5
08/10/2017

This hotel never fails with the quality of service! Always my number one choice for my holidays in Vancouver! Every time I have stayed here, which has been a few times in the last 6 months, it's above and beyond! The staff is excellent!

"Great location and great staff "

5
05/10/2017

The staff is really nice and welcoming. The service is great. The location is excellent you are a short walk from a lot of local restaurants and attractions. There's a bus stop near by and can get you everywhere. The station to take the YVR train is less than a 15 minute walk. Overall it's a good place to stay. A little on the expensive side, but still great.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Ms Leonora D, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We are commended for our proximity to the city's attractions, restaurants and public transportation We look forward to seeing you on your next stay! Best regards, Peter Watts General Manager.

"Love Going Back"

5
05/10/2017

A nice place to receive kind, reliable service, great views, great food. My favorite place to stay when I visit Vancouver for price and location. Ask about group conference discounts. Staff is very quick to respond to needs.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Guest satisfaction is of the utmost importance to us, it is great to read that you found our team to be kind, reliable and very quick to respond to your needs. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Peter Watts General Manager.

"smack in the middle of the city"

5
04/10/2017

This property is not new but its really nice, very clean and the people are very supportive and helpful. we stayed 8 days, had good food, good service ....we had a good time. The location is great..very near the water, near the shopping malls, easy to get taxi.

"Great Hotel & Location"

5
04/10/2017

Rooms were very clean. Location was great! We ate in the Restaurant, drank in the lounge. Food, Drinks and service were all very good. Internet was free in the room. Balcony could use furniture and improvement. Everything else was excellent.

"Great location"

4
03/10/2017

Hotel is situated on Granville Street with only a 15 minute walk to the nearest Skytrain station to the airport, around 20 minutes walk to Canada Place and a short bus ride to Granville Island (although within walking distance if preferred). Our plans consisted of us staying 2 nights and returning for 1 night after we had spend a couple of weeks travelling around BC and Seattle. On our return there was a mix up with the booking (not sure whether it was agent or hotels fault) but this was solved quickly. Our party of 3 adults stayed in a good sized 2 double bedded suite with a sofabed. The living area contained a fridge, coffee maker and microwave. Our suite, with balcony, overlooked the front of the hotel which was quite noisy with traffic and revellers on the Saturday night! Although there are areas where, sadly, homeless people tend to congregate on Granville Street we did not feel unsafe. The food served in the adjacent restaurant was good with very pleasant staff. I would return to this hotel.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We are sorry about any confusion regarding your second booking but are happy to read our staff were able to quickly rectify the situation and take care of you. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Decent property"

3
28/09/2017

The property was built, I'm guessing, in the 70's or *maybe* early 80's and you definitely feel it. The bed was comfortable and the air conditioner worked well so it sufficed. The staff were outstanding and friendly and the attached restaurant pleasant at least.

"Good location and good parking"

4
27/09/2017

Hotel is older but somewhat renovated. I found the shower to be a bit finicky and sometimes low pressure. My room had a small balcony and view was nice. Location is great right on Granville tons of places to go eat and walk downtown. Parking is also great as it is secured and reasonable I feel at $16 a night, been to many hotels downtown and they can charge upwards of $50 a night. Gym is basically brand new. Never ate at the restaurant but seems to offer a good breakfast, lunch, and dinner. I plan on visiting again. I found the staff very friendly at this hotel.

"Great place to visit"

5
26/09/2017

I was very impressed with the service by all of the hotel staff from the bellman, front desk, restaurant and because I was attending a meeting also the catering and meeting staff as well. Everyone was always looking for ways to help make the stay better.

"Very nice hotel - Not so nice part of town"

4
25/09/2017

My wife and I stayed at the Chateau Granville for two nights in early Sep prior to a cruise. We were very satisfied with the hotel. Check in was quick, staff were very helpful, and the room was great. However, we walk a lot and their location is not the greatest for walking. We did walk to nearby restaurants and to Granville Island to site see, but were not real comfortable. There was an abnormal number of homeless and street people on the sidewalks at all times of the day. Was told there was a drug rehab clinic somewhere in the area which may have contributed. In addition the area appears to be more run down than other parts of the city we saw. With this said we thought the hotel was great and would stay there again. Just be aware of your surroundings if you go out.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay and read you comments regarding the immediate area. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Best regards, Peter Watts General Manager

"Good downtown hotel"

3
24/09/2017

Clean and functional. No complaints. It was a garden suite so there was a small garden we had access to. Room was clean and functional. Best part was the location as it is walking distance to most major places including BC Place. Parking was good and easy to access. Nice restaurant that has good service and good food.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Rodney, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the garden suite as well as our location. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Just ok"

3
21/09/2017

We had a one bedroom suite which had 2 double beds in one room and then a living area with pull out couch. Couch was extremely uncomfortable. Beds were good. Bathroom tile looking tired and could use a refresh. It was hot in Vancouver and we never could get the room to,cool much. No breakfast included, even charged $3 for a bottle of water which were in the room. Rooms was very quite though. A little bit sketchy area. XXX adult store right across the street. Big rooms, but would not consider this a best western Plus. Desk staff not very friendly. Restaurant was good food and good prices.

"Good Stay"

4
21/09/2017

So, we were a little concerned when we arrived by some of the surrounding area. One of the lifts was out of action which was a pain in the backside when we were trying to check out as we had to wait over 10 mins for the lift to be clear. I really liked the size of the room, the separate sitting area and the outside area. The air con didn't reach the bedroom as much as I would have liked and it felt a little stuffy. We could walk to plenty from here, and loved the convenience to Roundhouse station where you can get a direct train to YVR. The service was good at front desk, we loved the cookies each day too. They kindly stored our luggage and the gent that took our bags was really friendly and reassuring. Some of the decor did feel a little dated, but with such a comfy bed, it really didn't bother us as we were out most of the day. I probably wouldn't stay here as a single female as I wouldn't have been very comfortable at night, but I would stay again with friends or my partner. Firestone pizza round the corner was great!

"Excellent accommodation in downtown Vancouver"

5
20/09/2017

We really enjoyed our stay at the Chateau Granville. Our room was on the 15th floor which was great because we had wonderful views of the downtown area. Our bedroom was very comfortable. The reception staff were very pleasant. Indeed the manager of the hotel approached us in the foyer to ask if we were enjoying our stay and gave us some tips on things to visit in Vancouver. There are a number of convenience shops close to the hostel. The hotel has a pleasant bistro on the ground floor, the Edge, which had a nice atmosphere and décor. The fish and chips were great and good value too. The harbour area is only a 20 minute walk away.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your 5 out of 5 rating. We look forward to seeing you on your next stay! Best regards, Peter Watts General Manager.

"downtown location !"

4
20/09/2017

I stayed here with my family of 5 (3 children 12,9,8) for 5 nights. The concierge Drew was extremely helpful/ knowledgeable about the local area which was great when planning days out. The restaurant was good and provided an alternative to the repetitive fast food and the family room was spacious for our family of 5. The location was good and allowed us to walk to the nearby attractions however this area of Vancouver is not the best for young children on an evening.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Jammy, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. Guest satisfaction is of the utmost importance to us, it is great to hear that you found Drew our concierge to be helpful and knowledgeable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best Regards, Peter Watts, General Manager

"Cruise ending Hotel stay"

5
19/09/2017

Hotel was conveniently located and very clean. Service was excellent. Room decor and layout excellent. Only negative was breakfast not included as is common in most Best Western hotels. Also, port and airport shuttles would be nice. However, this is not common for Vancouver hotels in general.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Mike, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room's decor and layout as well as our location. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience as well as your feedback in our Edge Social Grille & Lounge. We will pass on your comments to our Food & Beverage manager, Chef, and our team. Best regards, Peter Watts General Manager

"Terrible visit"

1
13/09/2017

People were great . Hotel expensive rundown. Ac did not work ,noisy. Not a good stay at all. Took my wife to vancouver for a visit of old friends and family. We always stay at best westerns . I am a double diamond member. This was not a good place to stay. Never going back .

"Wonderful Hotel Experience!"

4
12/09/2017

A friend and I chose to stay in Vancouver after being on Vancouver Island to whale watch and Bear watch on a photography tour. This hotel was chosen for its location and the staff of this hotel could not have been better! Our hotel Manager was extremely helpful and polite! Kudos to him! I would recommend this hotel for any traveler to Vancouver!

"Great Stay"

4
11/09/2017

Always love this hotel - Rooms are nicely appointed and are of good size. there is also a large variety of rooms to choose form as well. I have stayed in many different rooms at this hotel over the last year and no matter what room we stay in the beds are so darn comfortable and I love all the pillows you get. The only thing that is not supplied is bath robes and I really wish they would as it would take the room up a notch. The hotel is very quiet and clean. Staff are always helpful. Location is awesome - you can walk to everything you need.

"A little dated but with good service."

3
10/09/2017

The staff were fine although I do not know what I did to deserve being woken by the cleaner at 9am, Breakfast? Average. Location? Good. My one night stay cost Can $ 438 - and they wanted extra for breakfast. What really annoyed me was their attempt to extort Can $ 3.50 for a small bottle of water. On a $400 room, this is taking the pee.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Mr Lennox, Thank you for sharing your review and we are very pleased to have been your downtown hotel of choice. We are very sorry that your visit with us was not what you expected and are disappointed to hear your comments about your experience and breakfast. We appreciate you taking the time to write to us and we will certainly pass on your comments to the team. Best regards, Peter Watts General Manager

"September Long weekend"

3
08/09/2017

I would probably change hotels based on the past weekend I stayed there. I have been a good Hotel guest for years and have never caused problems and the manner in which guests are asked for ID at entrance to me is ridiculous especially if they already have a hotel key. The cost of the room increasing because of a concert by 250% is ridiculous.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Good Day Mr Anguss, Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We are commended for our proximity to the city's attractions, restaurants and public transportation. We take the security and comfort of all our guests very seriously. We do have an in house policy whereby only registered guests are allowed back into the hotel after 10:00pm. We apologize if this was not communicated to you and for the inconvenienced caused. We have followed up with our team about your experience. We appreciate you taking the time to write to us about your experience. Best regards, Peter Watts General Manager

"Great central location"

4
07/09/2017

The suites are very roomy and comfortable kings beds. The restaurant was fabulous with great food and atmosphere. I loved how you could upgrade the breakfast voucher to any meal choice and just pay the difference in value. The location is very central and easy walking distance to great eating and shopping in downtown, Yaletown and Granville Island

"Great Location! Pleasant and Helpful staff!"

5
06/09/2017

This was our first trip to Vancouver. We weren't sure where to stay while here because we were planning on not having a car. You do not need one!!! As with most large cities there are some elements on the street that some people do not wish to deal with. The hotel is just a block or two away from some of the cities "night spots" so expect to some homeless people around. We felt perfectly safe walking up and down the street to and from the hotel. The Hotel is secure, clean, and the suite was a very nice size and layout and even had a decent sized balcony. The hotel is close by all of the transportation hubs/buses/and breweries - Yaletown just a few blocks away. We walked to the water taxi to get to Granville Island. Picked up the free shuttle right outside the hotel to Capilano Bridge ( a must ) and walked to Canada Place passed all the wonderful shopping on Robson and took free shuttle to Grouse Mountain ( another must but be sure to take Ski lift to the Peak - beautiful!!!) Best part was taking the Ferry over and spending the night in Victoria. Our Concierges were fabulous! Would definitely stay here again. We did have one of the elevators out of service during most of our stay but the staff was very apologetic and it really wasn't that bad ( we were on 12th floor of 15) especially since we were on vacation...what is the rush. : ' )

"Very Good...."

4
03/09/2017

I stayed at Best Western Plus Chateau Granville during my visit to Vancouver. Very well located, in the middle of City centre, and most popular street. Facilities are good. Good at restaurant is very good. Friendly staff, makes your stay more comfortable. Recommend with pleasure.

"A Chateau in Vancouver"

5
29/08/2017

We stayed here for 3 days before our Alaska cruise from August 17-20/17. It is a very central hotel within walking distance to Granville Island, the waterfront and Yaletown. We had a suite in the front of the building with a small balcony. Granville Street was very lively at night while we were there. If noise bothers you, perhaps a room at the back of the hotel would be more comfortable. We had breakfast twice at the hotel - we were served more than we could eat. It was very good. While we were in Vancouver we visited Capliano Bridge park. It was very crowded, if we had any choice of times it would have been better to go in spring or fall. We took the free shuttle to the park directly from our hotel. We also went to Steveston in Richmond and to Queen Elizabeth Park. Both places were lovely.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Rossy Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Review of best western, Granville st, Vancouver"

4
28/08/2017

Hotel was welcoming, good location and easily accessible to most major sites. Tour bus stop just outside the hotel. Beds very comfortable and though a central location, the noise on the streets not audible at night at all.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Josephine, Thank you so much for your review. We are glad to read you had a pleasant stay with us and that you enjoyed our comfy beds. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"I'm sure there's a better hotel"

3
28/08/2017

Very dated hotel, no driveway to the front of the hotel, you have to get dropped off on the street. 2 tiny elevators next to lobby registration desk with limited amount of room to fit. Rooms dated- furniture, style color. Asked for handicap room- they call it "disabled"- and said I had one- that meant it had a grab bar in the tub, but no other assistive devices to help you stand from the toilet or get into our out of the tub if you could climb over the wall. Beds- too high for short people who can't climb onto a bed but fairly comfortable. Restaurant was ok, nothing great for food, room service options limited food so-so. Was more expensive than I thought it should be. Not sure if travel agent picked it and got a kickback or my parents- though they are not BW rewards people and would have stayed in a Hilton property if they had a choice.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, We appreciate you taking the time to write to us. We regret to hear that we did not meet your expectations during your stay with us. We have an area at the front of the hotel designated for pick up and drops offs. We apologize if this was not communicated to you at the time. Please let us know the next time and we can arrange this for you. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Again, thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager

"Wonderful"

5
27/08/2017

The suite was very nice to have a separate bedroom. The bed very comfortable and quiet for a good nights sleep. Location was great to walk to places to eat, etc. Tours also picked us up at the hotel which was great so we did not have to drive in the crazy traffic. Hotel staff very friendly and accommodating. A bit pricey, but that is what you get when booking for a downtown location.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Marlene Thank you so much for your wonderful review. We are thrilled that you had a pleasant stay with us and that you enjoyed our spacious rooms and comfy beds. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Great overnight prior to Cruise "

4
25/08/2017

Despite being a bit hesitant about booking a Best Western due to my own stereo type of the hotel name in the US, it was a great night. We flew into Vancouver the day before for a cruise to Alaska and we picked a great hotel. It's conveniently located in the city for good Resturant s and the port. The staff was both friendly and helpful. The room was very nice, clean, and overall cost was affordable. I would recommend and stay again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Brian, Thank you so much for taking the time to do a review of our hotel. We are thrilled that you enjoyed your stay with us before your cruise to Alaska. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we will pass them on to all our staff. We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Great experience!"

5
24/08/2017

We were in Vancouver for 2 days and our stay at the Chateau Granville was excellent. The staff is courteous, helpful and very welcoming. The manager was great too! We had our dogs with us and he made sure to include them in our welcome with a doggy treat bag. Great location. Parked our truck and walked around to all the sites. Hotel staff shared with us about things to see and do and about special events going on during our stay which was helpful in planning our days.

"Happy customer here!"

5
22/08/2017

Happy customer here! Room was great although a bit noisy due to the location (downtown Vancouver). Room Internet connection is very good. Great experience overall. Food was great, too. Will most likely stay again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We are sorry to hear that you were disturbed by the noise from outside. We recently installed double pained windows in our hotel in order to reduce any noise level from busy Granville Street. Thank you for your feedback. It is pleasing to hear you enjoyed your dining experience in our onsite restaurant. We will certainly pass on your positive feedback to the chef and his team. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Vancouver Best Western Chateau Granville"

5
21/08/2017

I found both the Manager and the concierge to be extremely helpful in many regards. In addition to accommodating our bicycles indoors one night, they gave some great recommendations for activities and where to go that made our stay in Vancouver truly memorable and would prompt me to highly recommend others to visit Vancouver and stay at the Best Western Chateau Granville as well. Excellent staff that genuinely understand how to address the specific needs and requests of their guests. Kudos all around! Location was also excellent - a short walk to anywhere in downtown Vancouver;-)

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. Guest satisfaction is of the utmost importance to us, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We do our best to provide a premium experience both inside and outside the hotel for our guests during their vacation. Thank you for your recommendation and for choosing our hotel. We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Clean, comfortable, reasonably priced and with a courteous staff"

4
21/08/2017

I recently had a five-night stay with my teenagers, and we enjoyed this hotel. The staff was extremely friendly, helpful and courteous. The suite we had on one of its top floors was clean, modern, reasonably priced for the summer and provided us with a nice view looking north. We did not hear any noise from Granville Street from our room. While we were not thrilled with the hotel being in a rather sketchy neighborhood. being from the New York City area, we were not thrown by this. We enjoyed the close proximity to Yaletown and its fine restaurants. We regret we did not try out the hotel's own adjacent restaurant.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and liked the view from your room. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We look forward to welcoming you on your next visit to Vancouver and hope that you will be able to try our onsite restaurant on your next visit. We offer happy hour from 4pm to 6pm every day, which is very popular among our guests! We appreciate you sharing your comments and hope to see you again soon. Best regards, Peter Watts General Manager

"Walking distance from the NHL Arena"

4
20/08/2017

Room and bathroom was spacious and clean. The restaurant on site was excellent. Our vehicle was broken into in their gated parking lot, which sucked, but the front desk was very accommodating. Will stay here again the next time we come into see the Vancouver Canucks!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Emaline, Thank you for your feedback regarding your stay at the Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are happy to hear the accommodations and the restaurant were excellent. I feel disheartened about the unfortunate incident that you experienced. This is an unusual occurrence in our property. This type of activity is rare as the lot is gated and requires a payment in order to enter the parkade. We hope you understand that this unfortunate incident was a random act. We thank you for your feedback and we again apologize that we could not meet your expectations on your stay with us. Best regards, Peter Watts General Manager

"Granville Street Vancouver"

5
17/08/2017

We decided to stay at the Best Western as we were going on a cruise and the hotel is located downtown on Granville Street and within walking distance to the ships. Check in was easy and we found the hotel to be clean with large comfortable rooms. As you are downtown it is close to shopping and restaurants. Supper at the hotel was very good and medium priced. The only negative comments are that the room we had faced the street and it is very noisy all night long, and for the price of the room I feel that parking and a continental breakfast should be inlcuded. I would recommend this hotel and hope that they change to include parking and breakfast.

"Convenient Location, Okay Staff"

4
14/08/2017

The property itself was conveniently located in downtown Vancouver putting you nearby lots of restaurants and stores. The room was comfortable and clean. There is complimentary wi-fi, water in the lobby as well as cookies. The bell boys by far were the friendliest and most helpful staff at this property. I only wish that the front desk staff shared their hospitable spirit. I really wish I remembered the names of the two bell boys who helped us, one was a older gent who seemed to really love the rodeo and the other a nice Irish lad who was just so pleasant.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Julia, We are pleased to have been your downtown hotel of choice. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We are glad you enjoyed your stay with us and took advantage of the complimentary chilled infused water and cookies offered to our guests in our lobby. We are delighted our Bellmen were able to assist you while you were here. Thank you for sharing your kind words and taking the time to do your review of our property. We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Convinient and Confortable"

5
13/08/2017

This hotel was in a great location and had spectacular customer service! Upon arriving at the hotel we wanted to visit Vancouver's waterfront, and the hotel was within a 10-15 minute walk to Canada Place and many local restaurants and shopping locations. We were also partaking in one of Vancouver's hop-on hop-off tours, and the stop for the tours was literally right outside of the hotel! The room was clean, the Wi-Fi worked great and the customer service was spectacular. There were two incidences where we requested more towels and the towels were brought up within minutes! In the lobby, the concierge was also very helpful, always asking if there was anything we needed assistance with, and eager to help with any questions we had. The only thing that I wish different about the stay is that it would have been nice if breakfast was included. In saying that- there are nearby convenience and grocery stores which make a quick breakfast for the morning possible. Overall, the stay was great, and this hotel is located close to many of Vancouver's various attractions whether you be visiting for business, or as a tourist.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Nicolas Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and loved the guestroom. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Great location"

4
12/08/2017

Great location within walking distance to many attractions. Wished breakfast and parking was included for the price. Room was spacious and very clean. The service was quick when we asked for extra towels. The concierge was very helpful.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We get many comments on our great location in the heart of our beautiful city. We are delighted to hear our concierge was very helpful during your stay. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"Hot bedroom"

3
11/08/2017

Airconditioning in the bedroom didn't work properly. They share 1 system with the sitting area. Most of the cold air goes there. Blocking the airflow there increases the flow in the bedroom a bit. Still it was too hot to sleep. Just across the street on Granville avenue there are some weed shops that attract some 'junkies' etc. they tend to stay on that part alone though and can easily be avoided. Never felt unsafe.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. We apologize for the issues you experienced in your guest room with regards to the air conditioning in your room. We have informed our maintenance team to look into the mentioned issues. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we hope to welcome you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Very comfortable great location "

5
10/08/2017

Stayed 2 nights after longhaul flight. Rooms large with lounge area and beds very comfortable. Decor bland and dated. Quick check in. Location couldn't have been better for exploring during our brief stay in this wonderful city. Included breakfast fruit salad and pastries

"AMAZING staff "

5
10/08/2017

My fiancé and I are here on business, and were previously booked into another hotel (no more than 4 doors down) that turned out to be absolutely horrible. Rebecca, Drew, and Allanah at Best Western were incredible. I can't stress enough how they turned our visit around. They were able to get us underground secure parking (which the other hotel did not have parking at all), they were able to get us a room on super short notice at a great rate, and even gave us a nicer room than we expected. They held our bags until the room was ready without problem, and have left me feeling so happy and relieved. Huge shout out to them and their impeccable customer service!

"Short stay"

5
09/08/2017

Reviewed several hotel choices before deciding on BW Chateau Granville before our cruise. Big room, quiet. Good location. We were able to walk around before our cruise. Short walk to Granville Island. Breakfast at hotel was good. Staff very helpful. Special kudos to concierge for getting our cab in a short time. Would stay again if ever in area.

"Good Hotel, Great Location"

4
09/08/2017

We stayed at the Best Western for 4 nights and cound the accomodations to be very reasonable for our family of 5. The bedroom being separated from the living area was an added bonus for the 5 of us. The hotel is older but it is in a great location and is kept clean. There is a mini fridge, microwave and Keurig machine in every room. The workout facility has good machines and was never too full. The location of this hotel was great. We were able to walk to Granville Island, Canada Place, Stanley Park, Yaletown and many other places. Those places are also easily accesible via cab. Capilano Suspension Bridge and Grouse Grind were all a short drive away. There is also a free shuttle that will bring you to some of these places. We were also able to walk to Sunset Beach in about 25 minutes to view the Festival of Lights (which is a great show). Plenty of shopping and restaurants are available to you as soon as you step out of the hotel. Downtown Vancouver can have questionable activities in some places but we never felt unsafe. The restaurant on site also had good food and service. Drew, who stands at the front kiosk, was most helpful during our stay. We had a lot of questions about things to do, places to eat, and places to avoid with our kids. He was very detail oriented and explained everything we asked plus more! He gave great suggestions about things we hadn't even considered doing and he gave honest advice about the activities we planned. He was very friendly, and though we didn't need it, I also saw him arranging cabs and helping with luggage for other guests. His service was really above and beyond.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the amenities. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge. We appreciate you sharing your comments and will certainly pass on your feedback to our team. We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Great Downtown Vancouver Hotel"

5
08/08/2017

We stayed at Best Western Plus Chateau Granville Hotel Suites when we went to the Celebration of light. We were within 30 minute walk to Sunset Beach, close to restaurants and Granville Island. The room was awesome, large, clean and quiet. We use Best Western for most of getaways.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and loved the guestroom. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your lovely feedback and for your brand loyalty to Best Western...this is greatly appreciated! We look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Rooms smell, dated decor."

3
02/08/2017

The staff is decent, the restaurant is great, the rooms smell of the cigarettes from years past, the parking area is clean and secure, and the elevators let anyone go to any floor. Book here if you need a hotel downtown, and don't plan on staying long in your room.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We regret to hear that the room smelt of smoke upon your arrival, we are a non-smoking hotel, we request that all our guest do not smoke in the room and should they wish to smoke to do so on the balcony with the door closed. We apologize for the issues you experienced and we have informed the head of housekeeping of same. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"Affordable Hotel in Downtown Vancouver"

5
02/08/2017

Great hotel, friendly staff and conveniently located, it gorgeous Dowtown Vancouver, only thing that would make this hotel better would be a pool! My family and I will stay at this hotel again when we come back to Vancouver

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. It is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"5 Star Service"

5
31/07/2017

Room was clean and inviting. Great view of the city and downtown. Great location, very close to shopping and activities. Staff was helpful and professional. Breakfast and dinner was delicious. I would recommend this hotel to anyone!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Rebecca Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the view. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the meals that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for choosing our hotel and for your recommendation. We look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"A Very Nice Hotel in Downtown Vancouver"

5
30/07/2017

An excellent hotel and friendly staff central to all that Vancouver has to offer. Spacious and clean room. Very comfortable bed. Chinatown, Gastown, Yaletown, Granville Island Market and Stanley park within walking distance. Wifi available but slow. The lobby was small and at times too crowded.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for sharing your review. We are very pleased to have been your downtown hotel of choice. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your evaluation in regards to the Wifi. This is important feedback which allows us improve our guest experience for the future. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Expensive"

3
29/07/2017

Big bucks for a very tiny room. Had to pay extra for parking, seems crazy to me. I definitely will do more research before my next trip to Vancouver BC. They charge you for every little thing. Not planning on staying here ever again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We work hard to ensure that our parking rate is one of the most competitive in downtown Vancouver. We are disappointed to hear that you were displeased with this aspect of your stay. We regret to hear that we did not meet your expectations during your stay with us and we hope to have the opportunity to welcome you again in the future. Best regards, Peter Watts General Manager

"good hotel"

5
27/07/2017

the rooms are awesome, and it has a restaurant which we had supper and breakfast both meals were awesome .We went for the phantom of the opera at queen Elizabeth theatre. it is a 5 dollar cab ride away. I would stay there again.

"Great Value, Great Location."

5
27/07/2017

The price was right, good service, great restaurant and luckily we were on the quiet side of the hotel. Small area in front of hotel to park till your checked in - enter it on left of hotel. It will feel like your parking in front of the main door, and basically you are but it works !!

"Best Western Plus Chateau Granville Hotel"

3
21/07/2017

We were in town for a wedding, the room was fine for our nights stay. Check in was easy, staff were friendly other than that we had no interaction with anyone. The express check out worked well for us.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Janice Thank you so much for your review. We are thrilled that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Nice location at downton of Vancouver"

3
20/07/2017

We can walk for shop and dine, only about 12 blocks or 10 minutes by taxi to Canada One (Pier). We walked to Pacific Centre, Nordstorm and Holt Renfrew, and we only need 10 minutes. We tried the suite room with living room and balcony. It was weekend so we can watch activities on the street from balcony. Nice room and bathroom too. Before check out we ordered taxi at front desk for 5, but the taxi refused to take 5 so we took 2 taxis and no help from hotel staff. (We came to this hotel with only 1 exact same kind of taxi and luggages ordered from Accent Inn Richmond BC)

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. As it is peak season in Vancouver the taxi service may be busier than usual. Local taxi firms cannot always guarantee 5 person vans available for guests at short notice. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"Great Place to Stay"

5
18/07/2017

It is a nice hotel with a great location, great staff, and would recommend to anyone. It is is the heart of downtown Vancouver and you can walk most places. We were upgraded to a suite and it was beyond our expectations.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the suite. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be accommodating. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Review of week long stay at Best Western Plus Chateau Granville"

5
17/07/2017

The Hotel was centrally located so it was easily accessible to many parts of the city, by walking and/bus/cab. Each of the staff members were helpful and friendly and offered suggestions of things to do and places to visit. It was a pleasure to experience their interest and concern for our well-being. The dining room offered very good food and we ate there several times for breakfast and dinner.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge. We are pleased that you enjoyed your dining experience. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Location Plus"

4
16/07/2017

Booked this hotel for one night as I wanted to watch a show at the Queen Elizabeth Theatre. The location is excellent. A short stroll down Granville St. and you will come across many restaurants and bars. The theatre was only 5-10 mins walk away. Pacific Place was 5 mins walk. Many attractions are within easy walking distance. I booked a single bedroom suite and the room was extremely spacious. Lots and lots of room . The beds were comfortable and the chocolates on the bed were a nice touch. It seems that all rooms have a balcony. The living space with the couch and tv was spacious and with three of us in the room it felt extremely roomy. The room would be bigger than some studio apartments out there. There is a bar and restaurant at the hotel.I did not go there so can't comment on that. The lobby area is a little small and there are only two lifts. The lifts seem to be old and make strange noises when moving. There is parking below the hotel and was charged $16 for overnight parking. All in all, it was a great stay and would easily recommend to anyone needed a convenient location in downtown Vancouver.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Clifford, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the suite to be spacious. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to the elevators. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Convenient location"

3
15/07/2017

Nice clean hotel located in the heart of Vancouver. If you stay on a Friday or Saturday night be sure to ask for a room that is not on the street side. They close off the street and party all night. The noise carries and it sounds like the people are in your room. We were on the 14th floor and couldn't figure out where the party was that was so noisy! After two nights of the noise we asked to be moved. This was on a Sunday and the street party doesn't happen so we got one nights good sleep out of three. Bell Captain is a wealth of information of what to see in Vancouver. He will help you arrange a tour or give you a map to do it on your own. The restauraunt attached is fabulous for breakfast. Dinner was a horrible experience. Walk a few blocks from the hotel to find the row of restaurants to chose from. Lots of good seafood, excellent service.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Brian Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. We are sorry to hear that you were disturbed by the noise from outside. We recently installed double pained windows in our hotel in order to reduce any noise level from busy Granville Street. Thank you for your feedback. We are pleased to hear that you enjoyed your breakfast in our onsite restaurant, but regret to hear that we did not meet your expectations for dinner. Thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager

"Great place to stay in downtown Vancouver!"

5
12/07/2017

Enjoyed my stay in such a prime location, a walk down Granville street to some great restaurants. Went out on the town and enjoyed a night of dancing. Further down the street is Robson where there are so many places to shop.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate your lovely feedback and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager

"Wonderful Location in Vancouver"

5
12/07/2017

Helpful and accommodating staff! Delicious breakfast, great location, not far from port to board cruise lines, walking distance to many restaurants and bars, Highly recommend! We had 18 family members ages from 13 months to 77 years,

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and your dining experience at The Edge. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be accommodating and helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager

"service and stay"

3
12/07/2017

I primarily travel for business, I always find the staff and service at the Chateau Granville Exceptional, and the location is very convenient. The facility is older but well maintained and the staff are well informed.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Darren Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"BW Hotel Experience"

3
11/07/2017

Good location Hotel with Average Quality Overall, The amount being paid for the breakfast was supposed to be for the full room, but at the end some Coupons were given for the adults Only with very limited choice of breakfast items in a small restaurant. The Elevators were very slow and couldn't support the guests. In overall and expensive stay but with an average quality.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret that you found the choice of breakfast items limited. We will certainly pass on this feedback to the chef and his team. Thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager

"Road Trip 2017"

5
10/07/2017

This is our 2nd time here and you can't go wrong . Nice restaurant and lounge ( outside seating also ) , good food and enough to fill you , blocks from shopping , Yale Town , sea bus to Granville Island , BC Place is a 10 minute walk , Gastown , Stanley Park and everything else can be reached with a 5-10 minute cab if needed . Staff here is great and friendly , there is underground parking we used here which runs at about $20 a day and is gated and we found very safe . We also asked for a higher up room this time and they put us on the 15th floor which gave us a great view . Rooms are spacious and they come with a balcony which is awesome !! We will go back again for sure .

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Ron Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We are delighted that you enjoyed your dining experience in the Edge Social Grille & Lounge. Our patio is always popular with our customers during the summer season! We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Nice Hotel"

5
04/07/2017

Very nice hotel. It is within walking distance to shops and restaurants. The rooms were clean and comfortable. There is no complimentary breakfast like you would expect at most Best Westerns which is a drawback. Otherwise I would highly recommend.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Patricia Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We are often commended for our proximity to the city's attractions, restaurants and public transportation. Breakfast is not included with our guest rooms, we do however have a bed and breakfast package that you could book for your next stay which includes full hot breakfast for 2. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Very good hotel to stay & enjoy Vancouver"

4
04/07/2017

Good location to enjoy Vancouver shopping & night time entertainment. Easy check in and check out. We were in the city for a medical appointment & it was nice to have a slightly home like room with the suite experience.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and found the suite to be spacious. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"Vincentpdx"

4
04/07/2017

Hotel staff is very professional and good from front desk to cleaning group. Its not like the Hampton Hilton on Robson but my wife likes it, my 16-21 kids love it. people say " happy wife happy life" I fell good.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Vincent Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you and your family enjoyed your stay with us. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Not in my favorite part of Vancouver"

3
02/07/2017

Cons: *The hotel was in downtown and not in the ideal area for kids it you want to walk around. *Room was not as nice as shown on the pictures. *Strange smell in the room. Not offensive but not pleasant. *$20 extra for parking. Not noted anywhere so that was a surprise and had I known I would have probably chosen a different hotel *Offered free coffee pods but $1.60 extra for bottled water in the room. Can't have coffee without the water. *Electrical outlets are in an inconvenient locations for devices. Not any near the bed where you can charge & use unless you pull out the end table & unplug the lamp & alarm clock. The connections were loose too so it wouldn't hold the plug securely and fall off easily. *Faucet was dripping and could not tighten it to stop it. Pros: *Nice staff *Nice restaurant connected to the hotel but mediocre food. *Bed was really comfortable. Sheet a little scratchy but pleasant. *Room included a small fridge, microwave, Keurig & safe. *Lobby offers chilled lemon, mint & cucumber infused water and cookies. (Reasonable prices for room service from restaurant. Overall: Because of the location of the hotel and the lack of access for device charging in this digital age, I would not choose to visit this hotel again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Moenju Thank you so much for your review. We hope that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. We apologize for the issues you experienced in your guest room with regards to the plumbing. We have informed our maintenance team to look into the mentioned issues. We regret that you were disappointed with our underground parking. We do our best to keep our parking rates very competitive in comparison with other parking facilities in downtown Vancouver. We hope that you enjoyed your dining experience at The Edge and we appreciate your feedback in regard to the food. We appreciate you sharing your comments and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager

"Nice Hotel, very Nice staff"

4
01/07/2017

The staff was really nice, especially the man at the information desk for trips and the Breakfast lady. She was Dutch too! Nice big rooms, with good coffee and a fridge. The Living room was huge and nice to have a place to hangout instead of you bedroom. Wifi was amazing every room has it's own wifi router!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Thomas Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the rooms to be spacious and the amenities convenient. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"In the center of the city"

4
29/06/2017

There was nothing disturbing but the sleep quality. The street is ver busy with traffic. Thus the noise increases. The room is clean and the bed was good. Lots of Restaurants around. You should try Hamilton street for dinner

"Great value for this hotel"

4
28/06/2017

I've stayed here many, many times and again did not disappoint. The hotel was full; luckily I booked ahead and it was extremely busy in the lobby always. Staff was always patient and pleasant and bent over backwards. I'll stay there again in a heartbeat! Love this hotel, clean, central and affordable!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Sierra, Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Great please to celebrate"

5
27/06/2017

WE WERE SPOILED!!! We arrived on the 21st (my birthday) and dropped our bags- upon our return we found that we were upgraded from the 2nd floor to the 12th and the room was much more than we expected! To my surprise I found 3 cheese cakes for us and a very sweet birthday card. Thank you so much for that! On the 22nd- our wedding anniversary we received chocolate dipped strawberries, champagne, and bubbles for a bath. The 23rd was no different, my wife's birthday and she received a piece of chocolate cake and a very sweet birthday card. All brought in while we were out, so we came back to a sweet surprise each day. As you can see we had a lot to celebrate and do ever year- the staff was amazing and took care of us every step of the way. We traveled with our 7 year old daughter and she was treated like a princesses. We could not have been more pleased with our stay and are looking forward to booking another stay with them.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and your surprise. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your lovely comments to our team. Thank you for choosing our hotel and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager

"After Cruise stay"

5
23/06/2017

We got off a cruise ship on Friday morning and stayed at this hotel. As it turned out the location was perfect as it was right at one of the stops of the Vancouver Hop On/Off tour route. We also took advantage of the ships coordination with the tour company to deliver our luggage from the ship to the hotel. When we got back, our luggage was in our room. And to boot, there was a small plastic bag with some extra coins that had fallen out of luggage (to much for my coin purse). When we got there, they checked to see if it was ours as they were not sure. How easy would it have been to just keep a bag full of coins?). Kudos to the front desk and bellhops. The room itself was beautiful. There was a 'living room' that connected to a desk and cabinets (that had the fridge, coffee maker and microwave). There is a chair and sleep-sofa in the LR area with a coffee table. There is a balcony in front of the desk. And yes, you can go out on the balcony which was nice as it overlooked Granville street. The bedroom is separate with a door that closes. We did encouter 2 issues. The first was the faucet in the bathroom sink seemed to be plumbed wrong (from what we're used to). If you turned the water on to 'cold' it was hot and vice versa. The tub was correct. The other thing was hubby commented someone was yelling or partying during the night. As it turns out, they shut part of Granville Street on Friday nights, which we didn't know. Had we known, we would have asked for a room facing away from Granville. All in all, we loved the hotel and should we ever make it back to Vancouver, we would stay there again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and you loved the room and the balcony. We are pleased to hear that you found the amenities convenient. We are sorry to hear that you were disturbed by the noise from outside. We recently installed double pained windows in our hotel in order to reduce any noise level from busy Granville Street. Thank you for your feedback. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Have stayed here many times"

4
23/06/2017

The staff are experienced and friendly, most have been there for a long time and know a lot about the area. The King Suite is a great size and has a usable balcony. The restaurant in the hotel is good, but there are dozens more and various bars and Night clubs and bars in the area. Shopping is easily accessible for most everything within a 6 block radius. Public transit is right out front and a short walk takes you to The Canada Line, giving access to the rest of the Lower mainland and the Airport. The area around the Hotel has people of all ages and walks of life, which we find interesting. Have stayed dozens of times and always felt comfortable and safe.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Ross Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Medical appointment"

4
22/06/2017

Stayed here last year for Medical appointment. Close proximity to St.Paul's Hospital. Perfect location for sight seeing and shopping in the downtown core. ( Yaletown, Sunset beach, Granville Island etc.)

"Good, but I'll stick with my budget hotel in future"

4
21/06/2017

I splurged by staying at this hotel, since I normally stay at a cheaper, non-chain place when in Vancouver. Although this hotel was fine, I can't say it was so much better that I would choose this hotel in future over my normal choice. Downtown Vancouver is simply over-priced when it comes to chain hotels.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Alan Thank you for taking the time to share your comments. We are very sorry to hear that your visit with us was not what you expected. We hope that we were able to make your stay as comfortable as possible and that you enjoyed your visit to Vancouver. Your feedback is important to us, as it helps us to see where we can improve further to create the best possible experience for our guest. We hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager

"Great downtown location, friendly professional staff."

4
21/06/2017

We have stayed in the Best Western Chateau Granville on many occasions. It is nicely located downtown, with easy walking access to Granville Street, Robson Street and Davie street, all fine shopping and dining areas in the city. Really fine staff that are courteous, friendly and professional, a winning combination.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear David Thank you for your great feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager

"Great Service"

4
19/06/2017

This hotel was very adequate towards our needs. The location is good for people to access the cruise ships but is in an area that is very noisy on the weekends. The check in staff were all professional & helpful. The room was clean with all working amenities. The restaurant was very accommodating to our needs as well.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. We are delighted that you enjoyed your dining experience in the Edge Social Grille & Lounge. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Nice stay but beware the sirens"

4
16/06/2017

Nice room, excellent service, concierge was amazing for cabs and suggestions... but beware the night life in that area. Lots of activity at night, and several sirens during the night. Tends to interrupt the sleep pattern.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear David, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We regret to hear that you were disturbed by any outside noise. Being in the heart of downtown there is a certain level of urban activity that takes place. We recently installed double pained windows in our hotel in order to reduce any noise level from busy Granville Street. Thank you for your feedback. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Great stay but be aware of the taxes!"

4
15/06/2017

The hotel is located in downtown Vancouver on Granville street which is very busy. The hotel is clean and good breakfast choice. Very friendly staff and well appointed rooms. All hotels in Vancouver have extra taxes which really bumps up the price on your original quote. Good location for us, we attended a conference near the Waterfront an easy 20-25 minute walk down Granville St and shops restaurants within easy walking distance. My only concern if I had been travelling alone I would have been wary walking up Granville St at night, it's very busy with many people spilling out of bars but on the whole we were happy at The Best Western.

"Great value in a good location"

5
15/06/2017

We stayed here pre- and post-cruise and would recommend it. Good size room/suite, comfortable beds, and some of the best prices we found in downtown Vancouver. Within a short walk to Gastown and surrounding area. Would definitely stay here again!

"Best Western Review"

4
15/06/2017

All services are consistently high quality at Chateau Granville and Langley Motor Inn. I especially enjoy the quality beds, matresses and linens. Also the chocolate on the pillow at the Chateau is a nice touch.

"Great service."

5
12/06/2017

Only stayed 1 night before leaving for cruise. All staff were great. Concierge was exceptional. We felt very well taken care of. He recommended tours and restaurants, told us how to get there, and arranged our taxi when we checked out.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"Good location"

4
12/06/2017

We stayed two nights and was conveniently located for our purposes. Clean comfortable rooms, although decor a little outdated. Bistro and bar very nice and service overall excellent. We would stay here again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and your dining experience in The Edge. Thank you for your feedback on the decor. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Great location, clean rooms"

4
06/06/2017

Minor issues, loud a/c, one lamp never worked. There was a party next door and we didn't hear a thing! Beds were nice, love the duvets. Shower worked great. Prime location in my opinion, just overpriced not a fan of pay parking when I pay over $300 a night. Not affordable for our family of four, getting priced out of holidays in our own province

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Deirdre Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the beds. Thank you for the feedback in regard to the air conditioning. We will inform the head of maintenance to look into this issue. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Due to the level availability of parking in the downtown area, we strive to offer affordable parking within our property. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"BC Childrens Hospital trip"

4
31/05/2017

Lilly Lou my daughter had her quarterly Type One Diabetes appointment at BC Childrens hospital. Thank you she thought it was fun and great to be in such a nice hotel. Seeing her happy definitely makes me and my family feel good.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you so much for your wonderful review. We are delighted that you and your daughter enjoyed your stay with us. Your feedback is greatly appreciated! Thank you for sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Okay hotel not the best bed or location"

3
29/05/2017

Stayed there for 5 days while on vacation in Vancouver - average hotel - really no lobby - staff was amiable but not overly helpful - room was small but clean - bed was a queen but very soft on the edges - so soft that laying on the outer quarter you slide off the bed. Area is not the best on the verge of the a bad area - Sign on desk saying all guests must be registered by 11pm - glad we made it as we landed just before 10pm. Would have been nice to know ahead of time. Lot of street noise - they have a card on the bedside table saying there are free ear plugs in the drawer. Would likely no stay here again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are sorry to hear you express disappointment in regard to your stay with us. We do regret that you felt our team did not deliver your expected service standards. We will certainly pass on your feedback. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our proximity to the city's attractions, restaurants and public transportation. Thank you for taking the time to share your views as it helps us to further improve our guest experience for the future. Thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager

"Close to Nightlife and Restraurants"

5
25/05/2017

The hotel was easy to find and has a garage parking entrance to the rear of the hotel. The room was excellent - very spacious and clean. Great views including a balcony which we enjoyed as it was cool in the 1st week of May. Hotel staff was friendly and helpful. The restraurant connect to the hotel was really good and convenient for breakfast - not too expensive - very good service. Nice hotel for money.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your review. We are pleased to know that you enjoyed your stay with us and enjoyed the views from the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"God value"

4
25/05/2017

Great hotel with the best breakfast ever at the 'Edge' adjacent to the hotel. friendly relaxed atmosphere. Very big room. comfortable beds & room. Just a shame the neighbourhood is dirty & feels unsafe. Some of the shops are very seedy & homeless people everywhere. It is on a good bus route & only a 5 minute walk to Downtown.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Carl Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are thrilled that you enjoyed your stay with us and you loved the room and the beds. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our proximity to the city's attractions, restaurants and public transportation. We are delighted that you enjoyed your dining experience in the Edge Social Grille & Lounge. We will certainly pass your comments onto the team. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"A New Favorite"

5
23/05/2017

We are a family of 2 adults and 2 small children, and found The Best Western Chateau Granville to be the perfect place to spend our May Long weekend. Upon check in, the 2 front desk agents were friendly, funny and upbeat. Our room was huge and having the separate living room from the bedroom made it nice to relax after the kids went to bed. It was insanely clean and the entire place gave me a little upscale feel. We loved walking down the road to grab pizza by the slice or jump on the sky train. We ate at Edge restaurant and while the food was really great, it was over $80 for a pretty simple breakfast. The service and food were great, just a little pricey for breakfast for 4 on a budget. My one and only "complaint" if you could even call it that (and was completely out of the hotels control) were the balconies. While lovely for adults, we were nervous about the safety and railing height for our 2 kids. We called the front desk and within 2 minutes someone was upstairs with a master key locking it from the inside so we didn't have the stress about it. We will be back 100%!!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Laura Thank you so much for your wonderful review. We are thrilled that you and your family enjoyed your stay with us and found the rooms to be spacious. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. We are delighted that you enjoyed your dining experience in The Edge. Thank you for your feedback - this is important to us as it helps us to see where we can improve further to delight our customers. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager

"European Flavor"

5
19/05/2017

The Best Western Plus Chateau Granville has a definite European flavor from the small "parking lot" (2 cars) in front to the rooms inside to the attached Edge restaurant. A bit small by American standards the rooms are well equipped and spotlessly clean. The Edge restaurant is very convenient and the food is excellent (reviewed separately). They do not rely on your "captive audience" status as there are many excellent restaurants in convenient walking distance. The staff was very helpful to a pair of very, very late arriving "senior citizens" (with no luggage thanks to Alaska Airlines). If your travels ever take you to Vancouver, I would heartily recommend the Chateau Granville.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Joe Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for your recommendation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Still a Favourite"

4
18/05/2017

Yes it can be a pretty sketchy part of Granville but Vancouver is a big city with big city problems! But the location to the Theaters, music venues, Yaletown eateries and shopping makes us come back time after time! The hotel has great front end staff, very clean rooms and comfy beds!

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the beds. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be helpful. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Hey well and good place to stay."

4
17/05/2017

Hey well and good place to stay. The best Western was quite comfortable and in a great location. It was within walking distance of excellent shopping, dining and walking. The price was very reasonable for Vancouver. The public transit makes it easy to get around.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Julia Thank you for your review. We are pleased to know that you enjoyed your stay with us and found the public transit to be convenient. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Again, thank you for your lovely feedback and for choosing our hotel. This is greatly appreciated. We look forward to welcoming you on your next visit to Vancouver! Best regards, Peter Watts General Manager

"Good location. "

4
17/05/2017

Great location if you want to be in the heart of the action. Easy walking distance to many restaurants attractions and sight seeing adventures. We have stayed there many times and always have found the staff friendly. The rooms are clean and quite.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your review. We are thrilled that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"It's a Best Western....in a sort of sketchy area...."

3
15/05/2017

As a former travel agent I understand that the Best Western brand is a franchise and for the most part is used for brand recognition. I had hoped this Best Western would be more on par with the Best Western in Victoria or the Best Western we stayed at in Lake Tahoe or Pismo Beach. This is not that. It's a large scale hotel that has a convention centre space inside as well as a restaurant attached to it. When we arrived on a Tuesday evening around happy hour and found the restaurant pretty empty that didn't bode well. Our initial front desk staff was polite but curt and not particularly warm or friendly. When we got to our room (which was quite nice, decent view, comfy bed) we found the wifi password did not work. When I called down to the desk to ask the person I spoke with sounded almost accusatory in his tone. When I was given the correct password he mentioned they would send up a new sheet for the directory (3 days there and this was never done). The stretch of Granville St this hotel is on is rough - it's seen better days and come nightfall there are lots of clubs (mostly punk, metal type places). There is a mini mart across the street however it doesn't open until 8am which seemed crazy to me. The hotel could stand to improve their customer service and perhaps consider including a deluxe continental breakfast (we found that many surrounding restaurants weren't open for breakfast). We wound up having breakfast both mornings at Tim Horton's (not my idea of vacation breakfast). I would be hard pressed to stay at this hotel again based on our recent experience.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Trista, Thank you for your comments. We are sorry to see you express disappointment with your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We pride ourselves on our customer service. We regret to hear that you felt our front desk team were not concerned about your experience. We are sure that was not their intention. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. Thank you for your feedback in regard to the room. We are pleased that you enjoyed the bed and the view. We will inform the housekeeping in regard to your comments about the Wifi. Our restaurant, the Edge Social Grille & Lounge offers a variety of choices from our a la carte breakfast menu served every morning at 7am. We regret that you did not have the opportunity to experience this this. Your feedback is important to us as it helps us to see where we can improve further to delight our customers. Thank you for choosing our hotel and we hope that we will have the opportunity to welcome you again in the future. Best regards, Peter Watts General Manager

"Disappointed"

3
15/05/2017

Overall a disappointing experience. We stayed on points but if I had paid cash I would have been upset. The posted rate online was $249/night. Way overpriced. Liked: Suite style format of rooms. We had 1 bedroom w living room. Includes small bar fridge and microwave. Location was great for walking access to Yaletown and some great restaurants. Disliked: No parking in front for pick up/drop off. Chase patrons away. Bullet-proof foam pillows which jack your head up. Rude and unhelpful answer when I inquired about ANY other type of pillows. No. Tough luck. So I ended up wrapping my fleece jacket up to form a more suitable pillow. Not great. Stingy on coffee supplies. Very basic hotel. Not a 4 star hotel at all.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Brenda We appreciate you taking the time to write to us. We regret to hear that we did not meet your expectations during your stay with us. We are delighted that you found the bedroom to be spacious and enjoyed the amenities. Thank you for your feedback in regard to the pillows, we will inform the head of housekeeping. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We have an area at the front of the hotel designated for pick up and drop offs. We apologize if this was not communicated to you at the time. Please let us know the next time and we can arrange this for you. Again, thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Peter Watts General Manager

"Over charged"

1
11/05/2017

Hotel over charged me for my stay. I was told I could pay in U.S dollars and the rate / exchange they give me was absolutely horrible. Location is nice but be careful how much they say they are going to charge you when you arrive your stay will cost more then told.

"Small Jewel of a hotel"

5
11/05/2017

I had a fabulous time here. I came for the Vancouver marathon. This hotel is close to shopping, great restaurants and the metro. Wonderful base from which to explore. The staff is the real jewel here, so friendly and helpful. I had awesome views from my room and the on site restaurant is great.

"Great home base to explore Vancouver!"

5
10/05/2017

Hotel is located within easy walking distance of Yaletown and other great areas to explore. We rented bikes and rode around Stanley Park, enjoyed the easy bike paths. Vancouver is a foodie city - the restaraunt at the hotel was great! And much quieter than the ones in Yaletown. Would highly recommend this hotel.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Robin Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us and your visit to Vancouver. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We truly appreciate your recommendation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"Satisfactory stay"

4
08/05/2017

Was a little noisy at night but comfortable stay overall. Came to Vancouver for a wedding with my 4 children. Great location for shops and restaurants. Parking around back was tricky with minivan. Fridge was noisy.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We hope that you enjoyed your stay with us. Thank you for your feedback in regard to the amenities. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"Comfortable Stay"

4
06/05/2017

The room was just as good as the higher end hotels. Just needed one night before cruise departure. Went out in area to find dinner, because the hotel restaurant closed at 9:30. The area around the hotel seemed a little questionable. I would advise staying in after dark.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Top 3 Reasons"

5
04/05/2017

1: The rooms in this hotel are cared for and maintained with meticulous detail. Everything from cleanliness to the chocolate snack with the personalized note from the housekeeper. 2: The location is great for seeing Vancouver on foot. Granville Street certainly has it's issues but I've never experience any aggressive pan-handling. I've stayed in this hotel on multiple occasions and walked in every different direction. Vancouver is a fabulous city. 3. The value for this property is exceptional. The staff are friendly, professional and engaged in insuring a good night's stay. I always sleep well at this hotel.

"Recommend"

5
02/05/2017

I would recommend this hotel everything was great. The staff the cleanliness, the rooms are comfortable overall nothing to complain about. The location is great lots to do during the day or night. As I had an appointment at Vancouver Hospital the cab fare was cheap $20.00 with tip included.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Mary, Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Peter Watts General Manager

"5 Day trip to Vancouver - Great Hotel"

4
01/05/2017

We stayed in this hotel because of its location and the fact that we have always had a good stay at the Best Western hotels. This hotel was clean and pleasant staffed with helpful and nice people. Location was fantastic as it is in walking distance to great sites, fantastic food and right on the subway line. This Best Western did not disapoint and would be happy to stay here again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you for your lovely feedback and for your brand loyalty to Best Western, this is greatly appreciated. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver. We are delighted that you enjoyed your dining experience in the Edge Social Grille & Lounge. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Best western Chateau Granville"

5
01/05/2017

We had a wonderful time Front desk staff where pleasant and helpful as where all other staff. The hotel was clean and the beds where super comfy. Location was perfect. It was easy to get to attractions in the city.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Erick Thank you for your feedback regarding your stay at Best Western PLUS Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you found the location to be convenient. Guest satisfaction is of the utmost importance to us, it is great to hear that you found our team to be friendly and helpful. We appreciate you sharing your comments and we look forward to welcoming you again on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Very successful one night stay"

5
01/05/2017

We stayed in a very comfortable and clean one bedroom suite. The beds were very comfortable with nice bedding and plenty of pillows. We were on the 4th floor so the street noise was very noticeable, but given the area of town and the fact it was a Saturday night, not surprising, and not the hotel's fault. We had breakfast in the Edge restaurant, it was not inexpensive, but very tasty and generous portions. I would definitely stay at this hotel again.

Best Western PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review
Dear Guest Thank you so much for your wonderful review. We are pleased that you enjoyed your stay with us and that you enjoyed the suite and the amenities. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our proximity to the city's attractions, restaurants and public transportation. We appreciate you sharing your comments and we look forward to welcoming you back again on your next visit to Vancouver. Best regards, Peter Watts General Manager

"Amazing staff"

4
27/04/2017

The staff at this hotel was incredible. The entire staff was friendly and very accommodating. My family joined me in my last night there and they quickly accommodated this change and reserved me another room and moved my bags for me while I was in my conference. They were very helpful.

"Work and Leisure"

4
27/04/2017

I stayed at BW Chateau Granville for a work event in the conference centre and my husband and son traveled with me. The hotel was very convenient for both business and tourism - the area is excellent for walking and exploring through busy shopping and restaurant areas plus parks and beautiful scenery. The hotel staff answered questions readily and with a pleasant attitude, and were eager to help us with our luggage and transportation. Room service and restaurant food we tried was good but not outstanding. We had a king bedroom suite and it was very clean and appreciated the extra space with a toddler. No complaints about our 3-day stay at this Vancouver hotel.

"Great Stay"

4
27/04/2017

Downtown, big/comfy roomand safe parking. Friendly and business like lobby. Helpful conceirge. The only thing missing is a lounge or restaurant for later arrivals. We went upon suggestion from lobby to the Irish pub a block down. It was a good choice. Granville is a little rough around the edges after dark, just keep your wits and eyes up. All good. Highly recommended

"April stay"

3
26/04/2017

Overall was a good hotel. Staff at check in very friendly. Parking is a bit pricey as well as only have two elevators it's hard to check out in the morning because everyone is using them we had to wait 20 plus minutes for a party of 4.

"Outstanding hotel choice!"

5
22/04/2017

Five day stay could not have been better. Suite rooms were ideal, staff professional, cheerful, and kind. Food was tasty, portions generous, and served hot without delay. I cannot register one complaint or disappointment In all the time we were guests there. I would highly recommend and choose this property again should we return to Vancouver.

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Maria Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us during your trip to Vancouver. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and for your recommendation. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Close to Yaletown and family ..."

5
20/04/2017

The BW propery is very close to family in Yaletown. We were very pleased with our room and found it more than adequate. The room was clean, comfortable and quiet - just what we required. We will certainly recommend this facility and stay again. The location is within walking distance to many area highlights.

"Good stay and value"

4
20/04/2017

We've stayed here a few times when we need a night away downtown in Vancouver. Close to Granville Island and Science World - would stay here again. We've always reserved a one bedroom suite with king bed and was in good shape. The rooms could of used an upgrade, looks like on their website they have been so maybe need to plan a trip downtown again LOL date night!

"Wonderful suites"

5
17/04/2017

We found the Chateau Grandville to be very clean and friendly. We had two rooms, both of which were suites. Queen beds for the family of four would have been preferable but the hide a bed in sitting room worked. The king suite was perfect. The location is not great but just a few blocks to walk to everything in Vancouver.

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Margret Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the suites and found the sofa bed to be convenient. Being in the heart of downtown there is a certain level of urban activity that takes place. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great Value, clean"

5
17/04/2017

Hotel is centrally located, is certainly worth the money. It was clean and close to Yaletown, Gastown, ferries, and all that one would want to do in Vancouver. We went to Vancouver after a ski week in whistler, the hotel was worth it

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Anthony Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We hope that you enjoyed your ski vacation and all that Vancouver has to offer. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great Stay"

4
16/04/2017

If your looking for a reasonably priced hotel close to all the attractions in Vancouver then this is the place for you. My family of four stayed in one of the suites at the beginning of April. Most of the attractions in Vancouver were within a 15 minute walk of this hotel. The only reason I didn't rate the hotel was a family member who had planned to sleep on the cough in the living room area of our suite was unable to as it was so uncomfortable. So long as your not planning on having someone sleep on the sofa bed you will enjoy staying at this hotel.

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to the sofa bed. We will inform our team of these issues. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Family Vacation"

4
12/04/2017

Awesome information help, great room service, and quality beds or location ! Experience was good but ladies in front desk need to smile more and be more friendly ! Restaurant has great view and needs to be used more ! Please show entrance of hotel because it's hard to find when arriving !

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the beds. We do regret that you felt that our some of our team were not friendly but I am sure that was not their intention. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the Edge Social Grille & Lounge, we will are pleased that you enjoyed the view. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Had a great stay"

4
11/04/2017

Rooms clean, everything well stocked. Fast help when needed. Melvin in the restaurant was great! Food was good too. Felt a little unwelcome right at the beginning. Received some disapproving looks from check in staff. And also had our rooms separated by an entire floor. I understand why, I was in a small group of 20-something year olds, casually dressed. But it would have been nice to be given the benefit of the doubt. Not all people in their 20's are loud partiers. But all in all, it was a great time.

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Maggie Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We do regret that you felt that some of our team was unwelcoming, but I am sure that was not their intention. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Nice"

4
10/04/2017

I stayed here for one night before getting on the ferry to Nanaimo. For some reason I was expecting something a little fancier. Parking was inconvenient and shouldn't have been a charge considering. There was zero driveway to drop off your luggage. That situation was kind of a mess. The room was small and simple, but bed was comfortable and balcony view was very nice. Good water pressure and clean. Great location.

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you liked the view from the balcony. We apologize for the issues that you experiences with the parking. We regret that we did not meet your expectations in this regard. We are commended for our ideal location in the heart of Vancouver close to the city's attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Do not go here!"

2
10/04/2017

My advice to all my fellow travelers is please do not book here. I noticed a stain on the blanket/blanket cover and I thought it was some sort of chocolate stain. However, upon review of the entire blanket, I noticed multiple spots where there was staining and I noticed that these looked like blood stains and not food stains. The way the stains were smeared onto the sheets is very questionable. The darkish red appearance is a sign of when blood dries. I told the manager this and he calls his "executive" cleaning individual and they determined that it was a food stain. Of course they were going to say that! Who is going to fully acknowledge the fact that this was a blood stain? Please do not go here! I question there hygiene policies and I don't think they even change these blankets. Be very weary of this place folks because it disturbs me to think that they couldn't see these stains. And worst, then I brought it to the manager's attention, he did nothing! He said he was going to remove it from his inventory...I mean shouldn't that be the case anyways? Please save your money folks!

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Dan Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that we did not meet your expectations during your stay with us. We apologize for the issues you experienced in your guest room with regards to the bedding. Our housekeeping team have dealt with the mentioned issue and we have removed this bedding from the hotel. We take particular care in the cleanliness in all aspects of our hotel and ensure that we meet the highest standards for our guests. We are currently investigating this issue to ensure that this does not happen in the future. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to have the opportunity to welcome you again. Best regards, Anastasios Theodoropoulos General Manager

"Impeccable Service"

4
10/04/2017

The receptacle staffs are always helpful; service delivery is well thought out. Even though it was a business trip, the hotel experience was unique to Vancouver rather than a conventional service. Food at the restaurant was ok but the selection of wines was incredible.

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Guest Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service Thank you for your positive feedback in regard to thewine selection in the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Horrible Staff but Great Location"

1
28/11/2016

There's a good chance that those of you reading may have family and/or guests joining you long after check-in. Let my experience serve as a warning before you book. Forewarning: This hotel programmed their elevators to always stop at the lobby regardless which direction its going and every single person is carded upon re-entry. After check-in and returning from a night out with friends & family, the following scenario played out. We had 2 rooms with 2 beds w/ pull out couches booked: - After checking IDs, the clerk working denies everyone from going up. Tells us that we need to pay for extra guests. - OK, I understand he's following rules. I offer to pay. He denies that request. - I ask why. He says it's hotel policy. (Then why did he tell me in the first place?) - Baffled, I ask to book another room and - without hesitation - he says the hotel is full without even bothering to check the system. - 2 other unrelated guests staying at the hotel return from dinner (who both stayed the night before) and get denied since one of them wasn't 'registered'. - Now, 3 rooms worth of people are arguing with this worker in the lobby. - Refusing to compromise or let us pay for extra guests, he ultimately let 2 of us go grab our belongings from our rooms. - Seeing no solution and no refund in sight, we were forced to book rooms at a motel. What's sad is that we received help from a different fully booked hotel in the area who pointed us in the right direction. - Here's the kicker, he mutters "Never book with us again" while we were leaving. Completely uncalled for from someone working in the hospitality industry. Major Takeaways: - Anyone returning after 10PM, not 'registered' during check-in, will be denied entry - Guests still CANNOT be added if they show up late. - Apparently, you can still be denied even if you already stayed a night. - Staff would prefer lose your business rather than accommodate one extra body in a room. - After reading other 1-star reviews, it proves that my situation is reoccurring at this hotel. Their hotel policy is backwards and their staff is in dire need of training in hospitality etiquette.

"Close to Everything"

4
28/11/2016

Stayed here for 2 nights. This hotel is a bit older but is right downtown. We had a suite, nice little sitting are and comfy beds. The only problem we had was with the toilet as it ran and then almost flooded on the last morning. They did send someone to fix it ASAP. Coffee in room was good. I also really liked having a little balcony. Staff were super friendly and helpful. Parking was inexpensive too

"THE WORST PLACE TO STAY!"

1
26/11/2016

My family and I booked two room for the weekend here at the Best Western, I have to say it was the worst hotel experience I have ever had. The service was soo bad we didn't even stay a night. We had one extra person in our group and they wouldn't let us add him to our group. We waisted all that money paying for the the rooms for the weekend and ended up staying at a motel. The man in the front big guy named "Ab" was really rude and told us "please don't come back." WOW really! I will never be staying at this Best Western again!!!

"Early Check in Surprised and pleased us"

5
25/11/2016

After an early arrival after a long flight from Australia we needed to drop our luggage at reception until our late PM checkin. To our surprise the check in staff went beyond the call to find us a made up room so we could checkin shower relax etc. This meant our 3 day stay with Best Western Chateau Granville began well and made our entire stay memorable. The hotel service and restaurant were very good and we will make this my go to hotel for future Vancouver visits

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you had an enjoyable three day stay with us and that we had a room available to accommodate your early check-in. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you in the future. Best regards, Anastasios Theodoropoulos General Manager

"my great stay at the Chateau"

5
24/11/2016

I was very pleasantly surprised by the renovations, very well done. I used to stay at the Chateau in the 80's, my union used to have their conventions at the Chateau. No complaints at all, but one suggestion re your restaurant, put pizza for one on the menu, like Earls or Speak Easy, Makes for a nice snack later at night. After all what is the microwave good for. Honourable mention to the cleaning staff as well, great job.

BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We appreciate your comments in regard to the restaurant. Instead of serving pizza, we have the following flatbread options, Margherita, Meatatarian, Smoked Salmon and BBQ Chicken flatbread, which is similar to pizza but is a thinner base. Thank you for your feedback. We will certainly pass on your great comments to our housekeeping team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Always an Excellent Experience"

5
21/11/2016

This is my go-to place for business in Vancouver. Super easy to get to off either the Horseshoe Bay or Tsawwassen Ferries. Always warmly greeted, parking is easy and only a nominal fee for underground city parking - cannot be beat. Rooms are huge, well equipped and CLEAN CLEAN CLEAN. Love the shower heads - I didn't want to get out from underneath it. Enjoyed my coffee in the morning in my room, easy to check out and get to my downtown meetings. And a great rewards program through Best Western too. This place makes business travel easy!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that we are your go to place while doing business in Vancouver and that we help make your business travel easy. We are pleased to hear that you like our spacious room and that they are suitably equipped for your needs. Thank you for the kind words in regard to our team, we will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"New construction close to Granville "

4
20/11/2016

Great hotel if your clubbing on Granville. Decently priced for a 20 year old hotel. However on the south side there is a new tower being built it's very close and Monday to Saturday would be very noisy.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate your feedback concerning the new building being built close to our hotel. I am truly sorry to hear that you were disturbed by the noise of the new building construction close to our Hotel. I understand this can be frustrating and unfortunately, as our city has been undergoing a construction boom for some time, this disruption is city wide. We appreciate you choosing our Hotel and should you choose us again in the future please contact me and I will ensure you a room in an area of the Hotel where this construction noise, if still present , will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Always Great!"

5
20/11/2016

Spent the night for a meeting. always great service and facilities. the changes are great, easy parking and good wifi. Can not ask for more! Was on 15th floor this time and the King room was a nice layout.

"Great Stay!"

5
19/11/2016

Was here on business, had a great time, Daniel the concierge is an asset to the hotel, always a smile and an offer to help in any way he could, very nice young man .Room was clean and set up for business, easy access to internet Thanks for the cookies Philip!!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us while here on business. We are pleased to hear you were content with the room set up and that the room suited your business needs. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your compliments to Daniel. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"DowntownVancouver Hotel!"

4
19/11/2016

Very clean and centrally located. The area is Definitely Downtown Vancouver! Not an area you would like to walk with your family. The underground parking was appreciated. The onsite hotel was excellent.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We are pleased to hear that you were content with the underground parking on site. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Best in Vancouver"

5
18/11/2016

This is the best hotel in Vancouver. The staff are terrific especially in the restaurant and bar area. They could not have been more hospitable and friendly and caring. Love this hotel I cannot wait to come back.

"good"

4
16/11/2016

it was good comfertable and convenience it save the luggages at the last day till he flight time when we took them to the airport at the time of the flight very nice taffs all the time thank you for the staffs and workers

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found our hotel to be comfortable. Thank you for your kind words in regard to our staff, we will pass on your great comments to the team. We are pleased to hear that our free storage facility was of use to you. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great Hotel, and Drew (the Bellman) is Our Hero!"

5
14/11/2016

Very comfortable hotel! After checkout, my wife realized she lost a diamond ring in the room. Drew the Bellman saved the day by getting on hands and knees to search. He found it under a chair cushion!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you enjoyed your stay with us. We are delighted to hear that Drew was able to locate your wife's diamond ring, we will certainly pass on your great comments to Drew. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great as always"

4
09/11/2016

Great service at this stay once again. Room was clean and comfortable. Sofa and chair in the sitting area could use an update to something more comfortable, but this is a minor point. Hotel staff was once again friendly, professional and personable right from check in to check out. For the price, I find it very hard to beat anywhere else in the downtown area. Close to everything. 5-10 minute walk to BC Place and Rogers arena. Great variety of restaurants in the area in all price ranges.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Steven, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are very pleased to hear that you had another pleasant stay with us. We are delighted to hear that you liked the room. Thank you for the kind words in regard to our team, we will certainly pass on your great comments to them. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Stopover Stay"

4
09/11/2016

We stayed here pre and post Asian trip.Good location and very helpful staff. On our first visit we had a room that had a bedroom separate from the main area. The room was large with great living space. A TV in both rooms, microwave, fridge and a safe in the room. Close to shopping and restaurants. Bed is firm but comfortable. Free WI-FI as well as computers available in the lobby. We had a problem with our safe and it was taken care of within 30 minutes, the safe had to be replaced. On our second visit we were on the 15th floor. The room was smaller, no separate bedroom and no safe. There are safety deposit boxes at the desk. The room was adequate for our needs but the separate bedroom would have been nice. We were there on Halloween Weekend and there was a very loud all night party on the street. The hotel does provide your room with earplugs to help you sleep on noisy nights We locked our keys in our suitcase and a staff member cut the lock and told us where we could get a new lock. We had room service breakfast on two occasions and it was great. There is a restaurant in the hotel as well with decent food. I would stay again as the staff are excellent and which is a big plus for me.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Dianne, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. We are pleased to hear that you found the room to be spacious and liked the amenities within the room. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service in regard to the safe in your room and your luggage. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We regret to hear that you were disturbed by the noise from the streets, we have double pane windows in our rooms in order to reduce the noise levels coming from the street. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Best Western Granville"

4
08/11/2016

This hotel has become our homebase every time we visit Vancouver. It is clean, underground parking, has a great view of the city, centrally located and good value. The staff are informed and polite and the rooms are quiet.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are honored to hear that our hotel is your home-base when you visit Vancouver. We are pleased to hear that you are content with our hotel, underground parking and location. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manage

"Great and location is good as well"

4
02/11/2016

Stayed here last weekend for the first time. The location is good - walking distance to many things. Everyone was very nice. Our room was comfortable, and the bedroom surprisingly quiet (we had an end room) to lots of street noise outside. Slept very well. Nice to have a small fridge in the room, to buy bottled water and keep (because they offer bottled water in the room for $3.50 each - ummm....no!!!! The restaurant that is next door/attached serves a GREAT breakfast !

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Nancy, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are pleased to hear that you were content with your room and liked the amenities within the room. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Birthday/Concert"

4
01/11/2016

We stayed here for my birthday/Sum 41 concert and it was awesome. Room was really nice. The toilet was a bit too fancy for me (heat warmers etc.) but it was kind of fun! The staff was really nice as well. Didn't know we had to check-in before parking and a fellow from the hotel swiped his card for us to get in to go park. Really appreciated it. Front Desk staff were nice too! Not a fan of the pay parking, but it seems to be common in Downtown Vancouver. I will be booking again for a stay in March!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Laura, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you had a great birthday in downtown Vancouver! Thank you for taking the time to write to us about your positive experience. We are glad to hear that you appreciated the extra amenities in your guest room. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay in March. Best regards, Anastasios Theodoropoulos General Manager

"Great!!"

5
31/10/2016

We found this location on TA and I can't say enough about the location. It is perfect if traveling with dogs! A dog park and off leash area just down the street! Wow! Way to go Vancouver!! We love staying at the Best Western Plus chain as we always have great experiences while traveling with our 2 dogs. This hotel did not disappoint! Thanks BW for catering to those of us and our pets!!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you and your furry friends enjoyed your stay with us and you appreciated our ideal location in the heart of downtown Vancouver close to the cities attractions, shopping, public transit and the dog friendly park. I was heartened to read that you had such a wonderful experience at our hotel. We are happy to hear that we have successfully exceeded your expectations. Thank you for your patronage towards the Best Western Brand. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. We look forward to seeing you all again on next stay. Best regards, Anastasios Theodoropoulos General Manager

"Nice hotel in downtown Vancouver"

4
29/10/2016

Stayed here before a cruise down the western US. Nice multi storied hotel with balconies. In Oct. it was a bit cool out there but I imagine in the spring and summer it would be nice to sit out there with a drink. The front rooms face a fairly busy street with a good view of the near by tall condos. My room in the back faced some construction but no traffic noise. We were on the 4th floor. The hotel has an attached bar and restaurant and there are numerous restaurants all around. The front desk staff were very friendly and helpful as well as the concierge. We got there well before checkin and wanted to take the hop on-hop off bus. The concierge let us know it is about a 1 1/2 hour ride around Vancouver and at this time of the year the bus terminates early. He advised to take the bus in the morning to take full advantage of it. Unfortunately we had to get on a boat so we did not have the time (maybe next time). He did tag our luggage and store it so we could go out to a late lunch and walk around until checkin time. The room(s) were quite large, a sitting room and a bed room. 2 flat screen TVs a micro wave, a small refrig (inside a cabinet), and a coffee maker. The bathroom was clean and had adequate towels. The beds were comfortable and the pillows were full ( with my wife's head raised a bit she did not snore, a blessing). There is no doubt if I go back to Vancouver for any reason I will stay at the Chateau Granville for it's central location and great staff.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and your appreciated our ideal location in the heart of downtown Vancouver close to the cities attractions. It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest's needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. I was heartened to read that you had such a wonderful experience at our hotel. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager

"great stay"

5
26/10/2016

The staff was exceptional, the room very clean and comfortable and the location was great. The service was so far above my expectations and the price was fantastic. Good job BW Plus. You guys have out done yourself!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Mike, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that you found our team to be exceptional. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"excellent quality"

5
25/10/2016

The hotel is exactly as a hotel supposed to be, in a good way; everything is well organized and well planned, and everything works. The restaurant is great- we had both dinner and breakfast there. When I come back to Vancouver- I will stay only here.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Alexander, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you were content with the layout and organization of our hotel. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"excellent downtown location"

5
23/10/2016

Central to skytrain, the Commodore Ballroom, Rogers Arena, BC Place Stadium, Science World etc etc and shopping. If you like to get out of the hotel for breakfast and dinner, the Templeton is right across the street, funky, fast and fun service, good breakfast. Right nest door to that is a Thai place we really enjoyed too, just can't recall the name.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Glenn, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had an enjoyable stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Central, Friendly and Very Comfortable"

5
22/10/2016

This hotel could not have been better to begin our holiday in Vancouver... Bruce the Night Manage had helped with many aspects of our visit and made our stay superb !! Location was central for all we wanted to do with nearby ATM's and local color !! Would highly recommend it for value for money !!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that our hotel was the perfect start to your holiday in Vancouver. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your kind words in regard to our night manager Bruce, we will certainly pass on you great comments to him. We appreciate you taking the time to write to us about your experience. Thank you for your recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Vancouver Best Western Plus Granville"

4
20/10/2016

The location of this hotel is very good, friendly staff, nice room, Good Food, Price very reasonable. Easy access to Sky Train, Taxis right in front of the hotel, I would recommend this hotel to anyone visiting Vancouver, BC

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Lucienne, We appreciate you taking the time to share your experience with us in regard to your stay at our hotel. We are delighted to hear that you liked the room and that you were content with the location of our hotel. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for the recommendation, we look forward to welcoming you back to the hotel. Best regards, Anastasios Theodoropoulos General Manager

"Expensive but nice"

4
17/10/2016

Fortunately I was able to book the room with rewards points. Otherwise the two nights would have cost me over $500. I had a "queen superior view room" which was advertised as having a "a breathtaking bird's-eye view of the city". Well, if you call some big condo buildings and a construction site breathtaking, I guess it fits. The room was fairly small compared to other Best Western hotels but I guess that's normal in a big city. It did have a fridge, microwave and coffee-maker. Breakfast was not included which is a bit of a let-down considering the room rates. The lobby was extremely busy whenever I went there, lots of people (tour groups maybe) checking in at the same time but I had the impression that it was handled quite efficiently. Parking was extra at $16 plus tax per night. Personally I think it should be included as well but what can you do. They have a concierge which is really nice when you're new to the city and need recommendations for places to see, restaurants, etc. Location is quite good to explore the city but there are some questionable shops and people around. I would stay there again but only if I could use rewards points again. Otherwise their rates are just too steep.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that your view was obstructed, should you consider staying with us again, please feel free to speak with our front desk agents when making your reservation and we will ensure your requests are met with a view of the city. Thank you for letting us know about your experience. Breakfast is not included with our guest rooms, we do however have a bed and breakfast package that you could book for your next stay which includes full hot breakfast for 2. Our Restaurant, the Edge Social Grille & Lounge also offers a variety of choices from our a la carte breakfast menu served every morning at 7am. As our hotel is located in downtown Vancouver, we offer a competitive parking rate in comparison to other downtown hotels. Thank you for your feedback and we appreciate your suggestions. Thank you for your kind words in regard to our concierge, we are delighted to hear that he was able to assist you and provide you with recommendations on the best attractions and activities during your stay with us. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and should you stay with us again, please do contact us and we will ensure to meet your requests of a room with a view. Best regards, Anastasios Theodoropoulos General Manager

"Great overnight stay"

5
17/10/2016

We were looking for a one night stay in the city and this provided everything we wanted. 2 beds, sitting area and free WIFI - we had to pay to park our car but it was convenient underground parking. The unit was very clean and comfortable. Breakfast was available in the morning in the cafe downstairs and was very reasonably priced.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Lois, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you liked the room along with the free WiFi. Thank you for your positive feedback in regard to the breakfast that you had in our onsite restaurant the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great location, clean rooms, good security"

4
17/10/2016

Quick check in, decent clean rooms, good internet and television. Great location right on entertainment row! Rooms have definitely been updated and very nicely! Restaurant very good downstairs! Friendly staff and a pleasant stay.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Rick, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the check-in process to be sufficient. We are pleased that you liked the room, WiFi and TV. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our onsite restaurant, Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Enjoyed the Earplugs and Chocolate!"

5
16/10/2016

I stayed here on Friday night. The underground parking was perfect, in gated and locked. The check in happened without a hitch. The room had chocolates on the bed, and there were ear plugs for our ears to ensure a quiet sleep. I would stay here again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Elle, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and the chocolate on the bed. We are pleased to hear that you were content with the underground parking. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Very pleased"

5
15/10/2016

I stayed here for six nights during the first half of October and can say this is an excellent choice of hotel. My suite was very clean and comfortable; all the staff were unfailingly friendly and helpful; the bar and restaurant (both on the ground floor) were very pleasant and set slightly back from Granville Street. The service was great, too. The wi-fi was free, easy to connect with excellent coverage - and separate passwords for public areas and my suite. To address some of the earlier points: Yes, the hotel is in a somewhat rundown part of downtown, but by no means a reason not to stay there. It's within walking distance of Robson Street, restaurants, cafes, buses and the SkyTrain and also ideally located for Granville Island and the airport. There are often one or two taxis waiting outside, but also a direct line in the lobby to a taxi company. The two lifts were busy at times, but not always and the waits weren't too long. There was some noise from party-goers outside during the early hours on some of the nights, but this is to be expected from a downtown hotel. I loved the view of the city night lights of the street below from my fifth floor suite. I was also awoken by noise from guests during the early hours on a number of occasions - but this was beyond the control of the hotel and can happen anywhere. I would certainly consider staying here again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your six night stay with us and found your suite to be comfortable. We are pleased to hear that you loved the views of downtown Vancouver from your suite. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service during your stay with us. We are pleased to hear that you were content with the free WiFi. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We regret to hear that you were disturbed during the night from other guests staying within the hotel. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Almost great"

5
13/10/2016

We spent three nights in a one bedroom suite at the back of the hotel facing a construction site.We requesred a quiet room and as it was a long weekend, it was, as predicted by the reservation clerk, very quiet. The two beds in the bedroom were comfortable, but the pull out couch was not. The location was wonderful for shopping, ethnic restaurants, the art gallery and transportation by bus around the city. Parking fee was reasonable, under the hotel, secure and spotlessly clean. We would stay again but choose a room with three beds.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you enjoyed your three night stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to the couch bed. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great location. Nice inside"

4
13/10/2016

The hotel is about a 20minute walk to a lot of nice areas like Gastown, English Bay and the port to take the sea-bus. There are restaurants and bars along Granville to go to as well. The hotel was very clean and fairly quiet.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Chateau in Mid Town"

4
11/10/2016

After having a dispute with another hotel chain, my wife and I decided to stay at the Best Western Chateau Granville. As far as location is concerned not right in the middle of Downtown but close enough with plentiful easy cheap public transport, to all the mainstream tourism sites, also an easy walk. After a 3 flights from Sydney to San Francisco ( 14hrs 40 mins) , ( 5-hour layup) 2 hour fight to Vancouver and a 30 minute taxi trip to the hotel, my wife and I were just about in "Zombie Land". We were warmly welcomed by Aleah, I think that was the spelling of her name, we made our way to our room. The room was very comfortable for what we wanted. The hardest part is understanding the "upside down" switches for the lights and using the shower, which we soon got used to. Had a meal in Edge Restaurant, attached to the hotel. Good quality food, reasonably priced. The next morning we had breakfast. Cynthia attended to us with a warm welcome and attended to our requests and asked the appropriate questions as far as choices. We enjoyed Cynthia's company for the bulk of our stay and missed for a few mornings when Cynthia was on I believe Conference Duty. We stayed at the Chateau for just on 9 nights, and ALL of the staff attended to our questions and requests with a smile and support. Special mention for TOTAL Customer Service, to Aleah, Danny (Concierge) always with a smile and a hello, and the Duty Manager on our last day who promptly checked out our room so we could get our cash bond back, so we could return to Sydney. Would definitley if coming back to Vancouver stay there. Allan C

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Allan, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your wife had a pleasant stay with us during your nine night stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your fantastic comments in regard to our staff, we will ensure that our team are made aware of your great comments, especially those mentioned above. We appreciate you taking the time to share your comments with us. Thank you for choosing our hotel and we hope to welcome you and your wife back to our hotel, should you visit Vancouver in the future. Best regards, Anastasios Theodoropoulos General Manager

"Staff deserves a Plus, Hotel does not"

3
10/10/2016

The staff here were friendly and helpful from check-in to check-out. They were able to suggest some great things in the area to do, assist with taxi information, and they are more than willing to exchange USD to CAD after you spend all of your money on nearby Robson Street! We stayed in a one bedroom suite, which was spacious and comfortable. However, the setup of the suite isn't the greatest. There's a large desk that's blocking the fridge area. If someone is sitting at the desk they will have to move to allow access to the fridge. There is only one air conditioning unit for the entire suite so the temperature fluctuates between the main area and the bedroom. The biggest gripe I had about the room is the cleanliness. At first glance the room looks clean. But if you look closer, there is dirt and grime in the corners, especially in the bathroom. There were also little bugs in the bathroom. I informed the front desk clerk who said he would leave a note for housekeeping but did recommend that I be the one to make it known as the hotel will respond much faster to customer comments than his notes (so I'm making it known on Trip Advisor! I also left a note in the room though just in case). The location of the hotel also isn't the best. As others have reported, it is across of a sex store, there's numerous homeless people all along the street, and there are several bars and strip clubs in the area. I would NOT walk around at night. There are always cabs parked in front of the hotel- use them at night, even if you're only going down the street! We saw some scary things happening when we ventured out one night. It is unfortunate that the hotel condition and location is poor because the staff are great. I probably would try another hotel the next time I'm in Vancouver.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us about your experience. We are sorry to hear that we did not meet your expectations during your stay with us. We have informed our head of housekeeping about the issues you experienced with the room, we apologize for these issues. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and friendly guest service. We will certainly pass on your great comments to the team. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Perfect downtown location! "

5
08/10/2016

Quick, friendly check in. Awesome location. Many convenience stores and restaurants close by. Room super clean. King bed very comfortable. Large screen tv. Keurig coffee maker, microwave and mini fridge. Secure underground parking extra charge. Would definitely stay here again!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Anne, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a great stay at our hotel and liked the amenities within the room such as the coffee machine and mini fridge. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are pleased to hear that our location was suitable for your needs. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and quick guest service. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

" very average "

3
06/10/2016

The hotel is in a convenient location. Rooms are OK, maybe a little old and not great value for money. Overall the hotel and it's facilities are nothing impressive. The 2 bellmen that were on duty during my stay were exceptionally friendly though and definitely made a difference in my view of the hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We thank you for your feedback. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your comments in regard to our concierge, we are pleased to hear that they assisted you during your stay. We will pass on your comments to them both. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Not for families "

2
04/10/2016

The hotel is across the street from a peep show, there is a strip club on the next block, and the night time is full of sirens and yelling. Wouldn't want your kids to walk in this area, even during the day. The parking garage is almost impossible for vans and trucks to get into. The best part is the gym in the hotel. No pool though. Most of the staff seemed overworked. Had to wait a long time to check in. The boy at the bell desk was the most friendly and helpful staff in the hotel. We had to change rooms because someone had smoked in the first room we were given. Otherwise, the rooms were clean, the beds were comfortable, and the small fridge was helpful.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Su, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We are pleased to hear that you found the rooms to be comfortable and you liked the amenities in your room such as the fridge. It is great to hear that you got the opportunity to use our fitness centre. We appreciate your feedback in regard to the parking. Thank you for the kind words in regard to our concierge, we will pass on your compliments. We appreciate you taking the time to share your comments with us in regard to your stay. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"INteresting stay."

3
03/10/2016

This hotel is right in the heart of Shopping and Club life. Multiple clubs down the street, and fun restaurants That being said... it is loud at night. The hotel however provides ear plugs, which was nice :) The place where the hotel is situated though... there is a strip club down the street, and an Adult store kiddy-corner from the hotel. Just an interesting atmosphere. The restaurant connected to the hotel was great.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear you enjoyed your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for your positive feedback in regard to our on site restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good overall experience"

5
03/10/2016

Having stayed in Vancouver before we were aware of the location of the hotel. Just a 10-15 minute walk to downtown and the port. Breakfast and dinner was good value and very good. Would be happy to recommend to others and would definitely consider staying here again on future visits.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Richard, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast and dinner that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for your recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Best Location and Bellman "

4
28/09/2016

The hotel staff were all very friendly and the rooms were very clean. We especially liked the bellman named Drew who was very helpful each day we stayed. He was honest and humoured us as well. Overall an excellent location to all the attractions - Stanley park, Gastown - a short bus ride, Rogers Arena, Aquabus ferry, Granville island, Sunset beach and excellent bars and restaurants only a short walk away. We will definitely be back !

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Khanh, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are very pleased to hear that you had a lovely stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to see so much of our beautiful city. We pride ourselves on our customer service, it is great to hear that our team especially our concierge were able to assist you and deliver our hotel promise, with excellent and helpful guest service. We will pass on your comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"I would stay here again"

5
27/09/2016

The staff was very helpful and friendly. At the bell desk, Drew and Deiniol were very helpful and gave us great advice for getting around. This is close to Granville Island. Do as Deiniol suggested take the aquabus to Granville Island. The walk is long and a little scary across the bridge. Our room was large and comfortable. The bedroom was separate from the sitting area. The room had a refrigerator and a microwave. This Best Western does not provide free breakfasts, but they do have room service and a restaurant downstairs. This was the largest Best Western that I ever stayed at. Lots of restaurants around the hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a pleasant stay with us and found your room to be large and comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got the opportunity to explore our city. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your great comments to Drew and Deiniol. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Pleasant stay in the city "

3
25/09/2016

My friend and I enjoyed our stay on Granville. The amenities were sufficient and the suite had two large flat screen televisions. The rooms were clean and kept clean over our two night stay. Each room has a balcony. Unfortunately ours faced a building under construction and overlooked the roof of an unattractive old building. I also thought that for the price, the shower could be much nicer. There were cracks in the tiles and the grout could use a good scrub. Overall we enjoyed our time here but I think I would choose to stay elsewhere next time.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Melissa, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you and your friend had a pleasant stay with us and enjoyed the amenities within your room. We are delighted that you liked the room and found it to be comfortable. We appreciate your feedback in regard to our shower, we will inform our housekeeping in regard to this issue. Thank you for taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Party Time on Granville Avenue"

3
25/09/2016

If you are young or very young at heart and love to party hard (millennial style), then you would LOVE this hotel on a Friday or Saturday night. We found out by hearing the party scene outside our room window (even though we were on a top floor). Not much sleeping for us Saturday night. Otherwise the one bedroom suite was acceptable in a three-star style. Popcorn ceilings. Need for refurbishing. Breakfast was generous. We found out everyone asks for a top floor, quiet room. So we got the top floor, but wrong side of the hotel. the hotel is good for families and heavy sleepers.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Petrina, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the room to be suitable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"good value, very impressed"

4
23/09/2016

Stayed for 1 night recently for business trip. Myself and colleagues were very impressed with the size of the rooms, quality of the accomodations and the amenities provided. Staff were efficient and friendly. Having a large room with balcony, separate bedroom and sitting area was unexpected but very nice.Facing the back of the building was quiet all night. Location was convenient to everything, and underground parking for an additional fee was available. I used the fitness room and ate breakfast in the restaurant downstairs, both very good.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your one night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre for your business trip. We are delighted to hear that you and your colleagues had a pleasant stay with us and found the rooms to be spacious. We are pleased to hear that you liked the amenities within our hotel, our on-site restaurant, the Edge Social Grille & Lounge, the Fitness Centre and the underground parking. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"A very good all-round experience"

5
23/09/2016

Hotel prices in downtown Vancouver are really high. The Chateau Granville was really good value. The prices were reasonable and the suites were very spacious - with separate lounge with desk and bedroom. The restaurant downstairs also had friendly and efficient waiters and good quality and value food. The hotel is within walking distance of all in downtown Vancouver, even though it is not on the Waterfront itself.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you found the suite to be comfortable and spacious. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the food quality and service in our on site restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great find"

5
23/09/2016

Great location, great staff, great lounge and restaurant, what more can I say. Oh yes our room is fantastic. We will stay here again the next time we are in Vancouver and will recommend it to our friends !

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you liked your room and had a fantastic stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for the kind words in regard to our staff, we will certainly pass on your great comments to the team. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your positive experience. Thank you for your recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Nice"

4
23/09/2016

This is a pretty convenient location. Room was good. The corridors slightly dingy. Staff friendly and helpful. The Edge restaurant here is really good. You can easily walk to lot of nearby restaurants especially in Yaletown.

"Good hotel"

4
23/09/2016

This hotel has several offers which cannot be booked over the internet. I found this very annoying as we were trying to book from England and they could not seem to understand that I could not just use a Freephone to discuss the details with them, and of course, I had to ring to give credit card details instead of going through the Best Western site. We stayed one night before a cruise & three nights after. The hotel itself and the rooms are very nice and the area around is Ok with some nice restaurants and pubs nearby. We particularly liked the Two Parrots & White Spot. Unfortunately, there are some extremely seedy, shops & clubs nearby too, and quite a few people sleeping on the streets although we never felt threatened. It was very easy to walk everywhere from the hotel with a HOHO bus stop outside. The only bottled water in the room was to be paid for and the coffee machine had only four pods. If you wanted more you had to pay. We had breakfast in the hotel restaurant and it was just OK. The service was terrible even through there were only half a dozen people in the room. Our companion never did get a glass of water to take tablets with. This bad service was repeated when we called in for a drink later that night. We were patently ignored whilst the two bar men carried on a conversation and only with reluctance, eventually served us. We did not go back The two concierge were outstanding and went out of their way to help with luggage, directions, taxis etc.

"Great location"

5
22/09/2016

We were 3 adults travelling and were given a suite with 2 beds and a sofa bed... Room was clean, beds were comfortable. Lots of space to unpack and relax. Front desk and reception service was excellent. Within walking distance of bustling area with dwntown mall and a great restaurant attached to the hotel. Would definately stay there again.

"Great location"

4
16/09/2016

Good hotel locates in downtown Vancouver. You can walk to everywhere and this makes it very convenient. The room was nice and spacious and the balcony was nice too. We didn't go to the restaurant. Staff is friendly and helpful.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Jeremy, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found the room to be nice and spacious and that you liked the balcony. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for your kind words in regard to our staff, we are pleased to hear that you found the team to be friendly and helpful. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"50th wedding anniversary celebration"

5
15/09/2016

Great place to stay. Convenient to everything . Friendly staff. We truly enjoyed our stay after an Alaska cruise and to see more of Vancouver . The restaurant was a plus, but there was a pastry shop just down the street that was wonderful. Delicious apple strudel :)

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Susan, Congratulations to you both on your 50th wedding anniversary. Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us after your Cruise. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are pleased to hear that you found our location to be convenient. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your great comments to our team. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Do not stay at this hotel !"

1
15/09/2016

Do not stay at this hotel! Elevator constantly breaking down, I've been here twice and both times this happened. Decor dated in the room I stayed in and had a funny smell. There was garbage under my bed that never was clean up in the 9 days that we stayed in the room. And the kicker, I stayed in this hotel in April and was not billed for it until 6 months later, with zero communication for the hotel, and my gift card I had provided them was not used. Do not stay at this hotel!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. During your stay, we had to turn off our elevators temporarily in order for our service providers to carry out a service update to the elevators. We do apologize for the inconvenience caused. We regret to hear about the issues you experienced in regard to your bill, we will follow up on this issue with our front desk team. We appreciate you sharing your experience with us. Please feel free to contact me should you would like to discuss further. Sincerely Anastasios Theodoropoulos General Manager

"Good Location, well situated hotel"

3
14/09/2016

Hotel is in a good area with local transport links, short distance to gas lamp area, Chinatown, Grinville Island. Davie street close by has good local eating places for breakfast, this is the LGBT area. Hotel is nice, slightly lacking on housekeeping, which is hopefully being addressed, rooms are a lot smaller than USA rooms, we had a king suite which was very small, be aware, but are nicely fitted out

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and our prime location in the heart of downtown Vancouver. I was heartened to read that you had such a wonderful experience at our hotel. Thank you for your feedback we will certainly forward your concerns to our housekeeping department. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager

"Mrs ramona A"

5
08/09/2016

My husband and I stayed her for 3 days before our cruise and were very, very pleased with our lovely and comfortable suite. The beds were comfortable, the maid service excellent and the hotel personel very friendly and helpful. Drew, the hotel bellman was an absolute angel and most helpful in answering all of our questions pertaining to this beautiful city. We would definitely rate this a number 10 plus and stay no where else while in Vancouver. (Don't forget to take good care of Drew. He deserves it!)

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Ramona, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you enjoyed your 3 day stay with us before your cruise. We are delighted that you liked the suite and found it to be comfortable. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for the kind words in regard to Drew, we will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for the recommendation and for choosing our hotel, we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Awesome customer service"

5
08/09/2016

We had booked at Howard Johnson down the street and had nothing but trouble and they told us to ask at Best Western for parking..who sends you to the completion? Best thing they could have done as we ended up transferring hotels. Ralph and Bruce (Manager) had not only fit us in on short notice but upgraded us as we had such a bad experience at HJ. They were awesome, room was great, clean and huge.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that Ralph and Bruce were able to accommodate you with a room. Thank you for the kind words, we will certainly pass on your great comments to them both. We are pleased to hear that you were content with the room and found it to be spacious. We appreciate you taking the time to write to us about your positive experience. Thank you for staying with us and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Sleepless in Vancouver"

2
08/09/2016

I recently stayed at this location with my Mother for our annual Mother/ Daughter weekend. While the room was adequate (although the fridge froze our food) the noise at night was awful and we both had little sleep. Significant sound proofing needs to be added to these rooms. I wouldn't stay there again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Gillian, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We recently installed double pained windows in our hotel in order to reduce any noise level from the busy Granville Street. Thank you for sharing your experience with us. Best regards, Anastasios Theodoropoulos General Manager

"Qick Trip"

5
06/09/2016

At the Chateau Granville you will get value for your money, a great location and friendly "natural" service at the Reception and Restaurant. During a couple of my stays this was proven to me over and over again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Erich, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for the kind words in regard to our team both in the hotel and the restaurant, the Edge Social Grille & Lounge. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great location and very nice."

5
06/09/2016

We stayed at this hotel for 4 nights. The hotel staff was extremely friendly and helpful. We had a king size bed and room with balcony. The room was very spacious and nice. There was a restaurant within the hotel and that was very convenient for us. I thought the prices for breakfast were a bit expensive but after ordering breakfast the first day, we realized how generous the portions were. The entire staff including restaurant were most helpful. Cabs were very easy to access and it seemed to be a great location to get back and forth to places we toured. I would certainly stay here again if we are in the area.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your four night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious and nice. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we are pleased to here that you were content with the portion size. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"2 nights stay"

3
06/09/2016

We booked into this hotel as it seemed central for Vancouver and all the amenities. It's a large, quite nice hotel. Perhaps a bit dated but clean and well equipped. Our room had a balcony. The photos on the website are very misleading.It is at the rough end of Granville Street and to get to it from the railway station we passed peep shows, night clubs, strip joints. There were any number of rough sleepers and pan handlers who asked for money all the time. There was drug paraphernalia and vomit in a couple of places. I know this probably happens everywhere in any big city. We were on the 14th floor and so had a good view of Granville Street at night which of course looks very colourful. It meant we were also out of the range of the late night fights, police sirens, possible gunshots and brawls that woke us both nights we were there . Whilst the hotel was ok and clean and the staff polite and helpful I would be very reluctant to return. Sorry.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Moira, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the room to be spacious and liked the view from the balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. We appreciate you taking the time to share your feedback with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Good"

3
31/08/2016

Good location although some may say Granville Street is dicey. I walked back to my hotel at ten from Yaletown.. No problem. I did not visit Granville St at all. Room: Excellent. Although as a female traveling alone I was put into a room with access to a beautiful and shared outside terrace. Beer can outside that door in the morning. BUT... Just don't stay in the floor.. The suite was great! Nice staff and clean and safe underground parking. Good walking distance for several things. I am fussy and I would recommend this hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you liked the suite. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Excellent hotel but location is not family friendly"

4
31/08/2016

Well the hotel and staff are really good. Well cleaned and serviced despite old building. No swimming pool though. Rooms are cleaned and well maintained. We had breakfast at the hotel Restaurant and liked it. Problem we faced is the down town night life and there are many R and worse rated clubs which we didn't think is a nice place for family vacation. Traffic is also a problem in downtown.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for the kind words in regard to our staff, we will certainly pass on your great comments to the team. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. Unfortunately, a swimming pool is one of the amenities we do not have listed as part of our hotel, we apologize if there was any mis-communication at the time of booking that made you understand that we do have a pool. We do however have a brand new state of the art fitness centre on the 2nd floor that is freely available for our guests during their stay. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Awesome girls weekend"

5
28/08/2016

Awesome suite .. Amazing view.. Amazing staff... Super comfey bed and pillows .. Always stay and always leave rested and happy thank you :) can't wait to come back. The front desk is so helpful with directions and we even when our tv remote didn't work they sent someone to help .. And we didn't even get laughed at .. :) fav place to stay

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Christine, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had such a great stay with us and liked the suite, along with the view from the balcony. We are pleased to hear that you always leave rested and happy. Thank you for the kind words in regard to our team, we will pass on your great comments to our staff. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Nice hotel"

3
27/08/2016

Clean rooms, friendly staff and useful to have restaurant next door. Location for us wasn't the best as there are adult shops & clubs all around the hotel and the area seemed quite rough - not great with young children. Due to the area it was also very noisy at night, police sirens and shouting etc. Hotel itself was good.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Wow !"

5
26/08/2016

This hotel is amazing !! We were lucky enough to get assigned the top floor ! The room was beautiful, bed HUGE and the view lovely over the city, especially when lit up at night time. Facilities great; offering a modern, clean gym and a very nice restaurant on the bottom floor. Close to Gastown and Yaletown and not a far walk to Granville Island or Stanley Park. (We do love to walk though) Close to the train station which was fantastic when coming from the airport.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Alexandra, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you liked the view from your balcony on the 15th floor. We are pleased to hear that you were happy with the room. It is great to hear that you got to use the amenities of the hotel such as the fitness centre and dined in our restaurant, The Edge Social Grille & Lounge. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to explore so much of our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great location "

4
26/08/2016

We stayed at this hotel in downtown Vancouver just one night while in the city to go to the Queen Elizabeth Theatre. It was just a 15 minute walk each way on well lighted, populated streets so it was a good choice for that. The hotel is very clean, modern and has good staff. It has secure parking for an extra fee of about 16$ per night. Wifi is free and quite good strength. We had breakfast at The Edge restaurant, part of the hotel. It was very reasonable and very god service ad food. I walked to the Pacific Centre to shop and again an easy walk in the afternoon. There are lots of restaurants around for dinner. We went to the Banana Leaf on Davie Street and again walked. We would definitely stay here again. It was perfect or a visit to downtown Vancouver. My only complaint would be only 2 very slow clunky elevators for 15 floors. A few times we had to wait as elevators came and went full of families with all their luggage. We had a gorgeous view from the 15th floor! It was also a very quiet hotel. Soundproofing was good :)

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. We are pleased to hear that you found the hotel to be comfortable and that our location was suitable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good enough, but could use a refresh"

3
21/08/2016

The location of the hotel is very convenient, but the area is a bit dodgy as it's in area where gentrification has started, but hasn't gotten all the way there. The staff is helpful and friendly, the room was clean and spacious, and the rates for a downtown hotel are reasonable. The rooms are in dire need of a refresh. From the phone in the bathroom that's straight out of a time capsule to the hostel-like hallways, it's clear there hasn't been a significant update since it was built. It's surprising that such large rooms had doubles rather than queens, and the mattresses are on the uncomfortable side of firm. I probably would not stay here again, though that's also because I probably would not stay in downtown Vancouver again. Transit has improved to the point where it's easy enough to stay in a nicer area without missing out on the city's main attractions. It's no longer worth paying a significant premium to stay in a part of town that is sketchy at best.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the rooms to be spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We thank you for your feedback in regard to the decor. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. We appreciate you taking the time to share your comments with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Nice rooms, seedy area."

4
18/08/2016

The room was very nice although could use an update starting to get a little shabby. The hotel staff was excellent and very helpful. The restaurant in the hotel was really great for breakfast. We had drinks and a snack on the patio in front of the restaurant after a long day around Vancouver, very nice. The street the hotel is on is probably populated with more homeless, vagrant, drug using bums than any area we saw except between Gas town and China town. They use every other doorway as an outside urinal. The rest of the city is great. It is obvious that the city cares more about leaving the vagrants alone than keeping the city clean and nice for the residents who pay their salaries.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Michael, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. Thank you for your feedback in regard to the rooms. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We are delighted to hear you got to enjoy the restaurant patio after a day of sightseeing. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"A great family hotel with superb service and good location"

5
17/08/2016

For a family reunion before and after a Disney cruise, we took four rooms before and after the cruise. I highly recommend this hotel for other couples and families vacationing in Vancouver. It is great value for money. The suites are extremely comfortable and spacious, which is very helpful for families. The staff service is flawless. We had a lost bag and Drew Sargent the duty manager volunteered to resolve the problem with the airline, which he succeeded in doing within the hour, letting us not lose valuable family time. The other front desk staff is especially helpful. Requests for Pack and Play beds for toddlers was responded to immediately. The Edge restaurant attached to the hotel has excellent food, reasonably priced. Special thanks to Odra for great service in the morning, and for Melvin taking care of us at lunch. Philip Bryant, sales manager, did an excellent job coordinating our room requests which totaled ten nights.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Victor, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you and your family had a pleasant stay with us before and after your Disney cruise. We are pleased to hear that you found our suites to be both comfortable and spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for the kind words in regard to all of our team, we are delighted to hear that Drew was able to assist you in regard to locating your lost luggage. We will certainly pass on your great comments and kind words to Philip and to our front desk team. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team and especially to Odra & Melvin. We appreciate you taking the time to write to us about your positive experience. Thank you for your recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Really nice Best Western!"

5
16/08/2016

More upscale Best Western than most. They were in the process of some renovation off the front lobby but no real problem. Our room was comfortable and clean with a beautiful view of Vancouver. Restaurant right off lobby where we had a good breakfast. Excellent concierge who went the extra mile!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Glenda, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found the room to be comfortable. We are pleased to hear that you liked the view from the balcony of downtown Vancouver. Thank you for the kind words in regard to our concierge we will pass on your great comments. We appreciate your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Beautiful hotel in a 'seedy' area"

3
15/08/2016

the hotel was beautiful and the front desk staff very friendly but I cannot recommend the hotel because of the location. While walking to find a restaurant for dinner the smell of marijuana was very strong. The 'locals' appeared to be mostly homeless street folks. Not to judge them, but not a comfortable situation especially with a small child. I booked the hotel to use my air miles but never got to use them and had to pay full price because I changed my arrival date. Apparently this is not an option available when booking with air miles. I will be contacting air miles to see if I can get my travel miles back. I had booked a room with two queen beds but was given a room with two double beds.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found our hotel to be beautiful, thank you. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for the kind words in regard to our front desk team. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"We had a great stay at this hotel."

4
10/08/2016

Wonderful view from the 9th floor and the room was clean and very spacious. Loved the fact each room is a suite with separated living room accommodations. Could use an update one day though. We enjoyed the breakfast in the restaurant and the waitress was wonderful.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Ron, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the views from the balcony. We are pleased to hear that you liked the suite and found it to be spacious. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"A beautiful city with so much to do"

4
10/08/2016

A good comfortable hotel which was chosen primarily because of the room configuration as we were travelling with our two teenage girls. It is based no more than a 10 minute walk from the main shopping area and art gallery. Service from the hotel staff was first class. If you don't enjoy walking buses & trams stop outside the hotel and provide easy access all over the city. The location may not suit those with younger families as Vancouver does attract a number of vagrants albeit we were never threatened or felt uncomfortable. A beautiful city which we will willingly return to and would be happy to re-visit this hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your family enjoyed your stay with us and found the room configuration to be comfortable and suitable for your needs. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great that you got the opportunity to explore our beautiful city. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Noise you and uncomfortable"

2
09/08/2016

There was construction in the hotel as well as across the street. The beds were uncomfortable and the pull out practically unusable. Disappointing for the price we paid. I will say the staff was very accommodating and helpful. We probably won't stay there again

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Lorna, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. I am truly sorry to hear that you were disturbed by the noise of the new building construction close to our Hotel. I understand this can be frustrating and unfortunately, as our city has been undergoing a construction boom for some time, this disruption is city wide. We appreciate you choosing our Hotel and should you choose us again in the future please contact me and I will ensure you a room in an area of the Hotel where this construction noise, if still present , will not be disrupting. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Family reunion bliss"

5
07/08/2016

My wife and I were here with our son and grandson and 30 other family members for a six-day family. All the staff were very friendly and helpful, the room was clean, and the location was right in the middle of town. There are a few sketchy areas on Granville but nothing to be afraid of. The food in the restaurant was excellent as well. The only minor complaint I have is we were not allowed to have wine or alcohol in the reunion conference room.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your family had a lovely time with us for your family reunion. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. According to our policy we do not allow any outside food or beverage to be brought into the conference centre. We apologize if there was any mis-communication. If you wish to order drinks from our restaurant we would be able to have this delivered to the conference centre. Thank you for your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Family reunion"

4
06/08/2016

Accumented all age groups well, also handled changes in group plans well. They helped guide us to trips and local scenary, but we had other plans availavible. Some of our younger parents needed additional items for their children and staff. handled it well..

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Victoria, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that your group enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good value"

3
05/08/2016

We stayed at this hotel for one night prior to a cruise out of Vancouver, then for 2 nights upon our return from the cruise. The hotel was a good value as we have 5 people and needed one room. All of the rooms appear to be suites, with a sitting area that has a fold out sofa, and then a bedroom. It gave us plenty of space to spread out. We also had a balcony on both of our rooms that was nice to stand on and look out at the city. One room we had faced Granville Ave, and they provided ear plugs for the street noise at night, although we did not need them. The rooms are basic - nothing fancy. The beds are not all that comfortable, but NOT uncomfortable either. The room was clean and has a fridge. The air conditioners do not work well. The sitting area stayed cool, but the bedrooms in both of the rooms we had were extremely hot and stuffy. We ate at The Edge, which is the restaurant connected to the hotel. It was very good and the service was excellent.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us prior to heading on your cruise. We are pleased to hear that you liked the spacious room along with the balcony overlooking the city. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great Hotel"

5
04/08/2016

This hotel has great location, good size rooms, comfy beds, yummy restaurant and friendly staff. If you are going to a concert, hockey or football game or just want to site see, this hotel is close to everything! Not to mention the awesome food at the restaurant! I highly recommend this hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found the rooms to be spacious and comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food that you had in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Comfort , views and friendly staf"

5
03/08/2016

As we were staying in Vancouver for a few days, we didn't book any hotel in advance. Driving by the best western, we stopped and inquired for vacancies. We needed 2 rooms on the same story and the staff was extremely helpful. We had 2 beautiful , clean and very pleasant rooms on the 15th floor. What a view ! The mattress was very comfortable, linen was fresh, bathrooms are in excellent shape. I highly recommend this hotel for your stay in Vancouver. Price wise ? One of the most affordable in the area.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found our rooms to be comfortable and that you enjoyed the views from the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are pleased to hear that the front desk was able to assist you with your room request. We will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Confortable in the downtown"

4
02/08/2016

Great location, comfortable room and bed!! In the middle of the Yaletown you can visit very interesting touristic and gourmet locations, by walking the surroundings. You can get the Waterfront and False Creek in a few minutes. The bed is carefully prepared for a good rest after a long day of exploring Vancouver

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to explore our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great Long Weekend"

5
01/08/2016

First time in Vancouver and we were not disappointed!! We were happily surprised to find that we were upgraded to a suite with a balcony overlooking the city when we arrived on Wednesday night. Very clean and spacious. The hotel is in a great location, you can easily walk to many attractions in about 20 minutes or less. I cannot say enough great things about the staff - they were very friendly and knowledgeable, had great recommendations for places to eat and things to do, and concierge had a coupon and map for just about everything you might want to do! If you are visiting Vancouver for the first time and not sure where to stay, this is the place!!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Tara, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you had a great time here in Vancouver and enjoyed your stay with us. We are pleased to hear that you liked the suite along with the balcony and found the room to be spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the opportunity to explore our great city. We appreciate you taking the time to write to us about your positive experience. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good balance of quality and value"

4
31/07/2016

Had not stayed at this BW before. Great location and a spacious suite room for a reasonable price by Vancouver standards. Walking distance to all sorts of things. Indoor parking was slightly awkward to access from a laneway, but otherwise just fine. On-site restaurant was good. Service was good throughout, except at checkout when the desk was busy with early arriving check-ins and express checkout had not been offered. All in all very good.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the suite to be spacious. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our on-site restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We regret to hear about the delays you experienced in regard to check-out, we thank you for your patience and your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Premium Suite Hotel - 100% Carbon Netural ecoStay"

4
31/07/2016

We arrived on July 25, 2016 on an early flight for 3 nights. We left our bags and explored Vancouver city, the waterfront, and enjoyed a delicious lunch before returning at 330pm to get our room. Our room was 1109 a premium 2 double bed suite with a separate sitting area, refrigerator, microwave. Coffee machine with complementary coffee/tea. There was a sofa bed, coffee table, desk and chair. The bathroom was a bit small, but clean with lots of towels. The usual hotel shampoo, conditioner, body lotion and soap was complementary. The view was not the greatest as it overlooks the back alleyway of the hotel. The cleaning staff did a great job of cleaning the room and everything was great. Free high speed wireless was also included. I didn't give 5 stars, as I think breakfast should of been included for the price charged.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your three night stay with us. We are pleased to hear that you found your suite to be spacious and liked the extra amenities in the room such as the refrigerator, microwave and coffee machine. Thank you for the kind words in regard to our housekeeping team, we will pass on your comments. We are pleased to hear that you found the free WiFi to be satisfactory. We do not offer a continental breakfast, we do however provide a full hot breakfast in our on-site restaurant, the Edge Social Grille & Lounge, should our guests wish to dine with us for breakfast. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good service and food"

4
31/07/2016

We enjoyed our stay. Booked a suite which was great to have the bedroom separate to lounge room - the extra space was great. Nice to have a balcony you could get out on and look at the lights of Vancouver. The Edge Restaurant was good for breakfasts and dinners, the service and food were really good.

"More like 3 1/2 stars"

4
30/07/2016

Not the first time we have stayed here. We love the location, so close to Yaletown and amazing shops and restaurants. The location is also very good for walking downtown and although it does have its characters, it is a great neighbourhood. Service is great and rooms are older but clean and roomy. I would only say 31/2 stars because to me 5 is perfect so 4 is fabulous and this hotel is very good for what it is. But I have to say, it was very pricey, probably because of the time of year.

"Good place to stay prior to cruise"

5
30/07/2016

Stayed here prior to our cruise to Alaska. Excellent hotel, within walking distance of everything, a lot of nice park area to the southwest and northwest, although a few blocks directly north of the hotel is pretty seedy.

"Wonderful staff, room and restaurant right in Yaletown"

5
29/07/2016

We enjoyed our stay at Chateau Granville! My son and had 4 nights (double suite) and my daughter and her husband had 3 nights (king suite). Our rooms were quiet even my daughter's was next to the elevator and ice machine - that says a lot! Both suites were clean, fresh and had comfortable beds/pillows. The carpet and tile in the bathroom were a bit outdated, but were fairly well maintained and clean. Well located - many awesome restaurants, shops and the ocean were very close. Can rent bikes at several places near by. Rodney's Oyster Bar on Hamilton is a must eat at! Staff was super nice, very helpful and really enjoyed our breakfasts everyday at the Edge! Great value stay and we would stay again!!

"Very nice hotel, good staff, comfortable rooms"

5
29/07/2016

We had a wonderful stay at the BW Chateau Granville. The hotel was beautiful, the beds comfortable, and the restaurant on site had great food and beer choices! The staff was pleasant, answered all our questions we had. It was within walking distance to Granville Island and a short cab ride to Canada Place (where we got off our cruise ship). You can easily walk to GasTown from Canada Place as well. The only thing that could have made it better for us was if they had a shuttle to and from Canada Place and the Airport (even at a price). This would be a nice extra that would have been a great convenience but definitely not a necessity. They did make the arrangements for a cab pickup to the airport for us, which was nice...We really enjoyed our stay!

"Great staff, nice room, ropey neighbourhood"

3
27/07/2016

We stayed in the hotel at the start of a 3 week trip. The staff were incredibly helpful and pleasant, and the room was clean, fresh and comfortable. The bar and restaurant are also good. However, that area of Granville Street feels a bit uncomfortable - more people on the streets and under the influence of various substances than we saw elsewhere in the city. As we were jetlagged we were not out late, but I don't think I'd fancy walking in that area late at night.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Susan, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are pleased to hear that you found the room to be comfortable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for your positive feedback in regard to the restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Poor Service in the City"

2
27/07/2016

From Whistler, stayed in this hotel overnight for my flight going back to the Philippines the following day. Location of the hotel is pretty scary because there were so many unlikely characters around the area since this is near clubs. Too far from the bus stop where our bus from Whistler stopped. My aunt and I walked very long dragging my luggage. When we got to the lobby of the hotel, the staff didn't smile. She looked at me, gave her my name for my reservation. Handed me my room key, said a few things that I didn't understand because it seems she's in a bad mood. All I heard clearly was my room number and that's my key. Then, nothing. Not even to offer help for our luggage. The room we stayed is clean and space is just about right to roam around. Big bed, good smelling sheets but the view is awful. I like the bathroom though, especially the controls for the toilet bowl. Because of the vicinity where this hotel is located and the staff's attitude, I will never stay in this hotel at Vancouver again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Jenna, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the room to be spacious and liked the bathroom in the suite. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We regret to hear that you found our team to be unhelpful, I am sure that was not their intention, we apologize for the issues you experienced. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Good bits and bad bits"

2
26/07/2016

I found this one difficult to review........read on. The hotel is well located - good service, good restaurant and close to other restaurants, 20 min walk to the Fly-Over, opposite a mini supermarket etc The rooms are resonably spacious, very comfortable beds and have good pillows (although 8 is way too many) and great city views. BUT......the bathroom is very tired (stone benchtops are new but everthing else is dated the 70-80's), my towel was so worn that it ripped. The air con is very noisy, however, they supply ear-plugs!! There is a microwave in the room, but no plates or cutlery. There are straws but no spoons for coffee making - very weird. There is a bar fridge but no drinks or snacks for purchase. There is an ice bucket but no glasses. The coffee machine was positioned so high that I had to stand on a chair to see inside (I am 175cm tall). We were on the 14th floor and I think any lower would have got traffic noise. They had so many little notifications scattered all over the room that you couldn't put your stuff down without moving it all first. They promote being "environmentally friendly" but they should start with reducing all the unnecessary paperwork!!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Penny, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear that you found the rooms to be spacious and comfortable and that you enjoyed the views from the balcony. We have informed our maintenance team about the issues you experienced in regard to the air con unit in the room. Thank you for your feedback in regard to the amenities in the room, please note that our front desk or our concierge team would be happy to provide these items on request. We appreciate your comments in regard to our green initiatives. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Special staff"

5
25/07/2016

I needed help while in Vancouver. Traveling as a senior solo traveler, sometimes logistics don't work out easily for me. I tried several places to help me with special arrangements, and when I got in touch with Rebecca at this hotel, she listened to what I needed, and arranged for me to get the help I needed from her hotel. I arrived there and Drew, the concierge was ready to help me. I was greeted kindly and taken care of. I can't thank these two people for all they did to make my short stay in Vancouver a success!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and our team was able to assist you with your travel arrangements. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your comments to both Rebecca and Drew. We are very pleased to hear that they both helped to make your trip here such a success. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Comfortable stay though property looks and feels old"

3
25/07/2016

Within easy walking distance to most places I needed to go to - Robson Street, CF Pacific Place, Hyatt Hotel (where the Sea-to-Sky downtown shuttle pick-up was) etc. Nearest Aquabus stop to go to Granville Island from is at Hornby Street and that is easily reached with less than 10 min of walking. Gentleman named Drew at the concierge knows everything and is amazingly helpful - what a delight!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the opportunity to explore our beautiful city. Thank you for your kind words in regard to Drew our Concierge, he has a wealth of knowledge on our city. We are very pleased to hear that he was able to assist you during your stay with us. We will certainly pass on your great comments to Drew. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Nice hotel"

4
25/07/2016

Stayed there for six nights recently .Very friendly staff, well kept room- queen size bed which was very comfortable,Stayed on the 15th floor which had great views, Location is great , walking distance to Yale town area for restaurants, Sunset beach - 10 minutes walk, and to shopping , five minute walk. It being downtown Vancouver there are a good few people begging , but we never saw any trouble. Would stay there again .

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear John, Thank you for your positive feedback regarding your six night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be very comfortable. We are pleased to hear you enjoyed the views of downtown from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to see so much of our city during your stay. We pride ourselves on our customer service, it is great to hear that you found our team to be friendly and were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Best Western Plus Chateau Granville Hotel & Suites in Vancouver, BC, Canada"

5
25/07/2016

A truly excellent hotel with old fashion class and elegance. The restaurant, conveniently located in the hotel, is superior in all respects. I enjoyed one of the best omelets I have ever had and home fried potatoes were to notch. This was our first stop on a Princess Cruise Lines Cruise Tour to Alaska. The trip could not have started more perfectly.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are so pleased to hear that you found the stay at our hotel, the perfect start to your cruise tour to Alaska. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Really good base"

4
24/07/2016

Really good place to stay - although the street it is on makes you think what have I come to!! However it was only the one small area outside the hotel which was a bit rough. Room was nice, staff were excellent and you can get to lots of places easily from here. Only thing I would suggest would be a few more complimentary items such as a few free bottles of water. There was water in the room but was expensive!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and liked the room. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your feedback in regard to the water in the room. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"CONVENIENT LOCATION"

3
23/07/2016

I had a king suite which was really a lot bigger (and more expensive) than what I needed. I picked this hotel because it was the closest to where my friends were staying in the Holiday Inn which was totally booked. The location was the best thing about the hotel. The worst thing is that my room smelled like someone had smoked in it.

"Decent hotel, perhaps not worth the rate"

3
22/07/2016

I had a good stay at the Best Western on Granville St. The staff were especially good, always friendly and helpful. The room was exceptionally clean, and it had a great view of the city. The bed wasn't particularly comfortable. I'm not sure it was worth the steep price tag, but I guess that hotels are expensive in this area in the summer.

"The Staff take this place from Good to Great"

5
22/07/2016

This is my second time staying here. I chose it again because I remembered how kind and helpful the staff was and the location. Good news, the location is till the same. Good, central, close to a lot of restaurants and easy access to transit. In my last review I stated how comfortable the beds were, that too is the same. I would suggest one thing and that is update the plug ins. My phone charger kept falling out of not one but two plugs, I'm not sure if that's a hazard but it was annoying. Also the number of plugs. Most hotels have plugs in the base of their lamps, maybe they could update and do that because most times I had to leave my phone on the floor to charge. Now saying this it's not a reason to avoid this hotel just something I noticed. The concierge staff is amazing, the day time man Drew was very helpful in tips for things to do, how to get there, points of interest along the way. The evening man was always smiling and very polite. One change I noticed that I found very helpful was a card asking what exactly we would like the chambermaid to do. I like this because many times I have not put the towels down for changing yet they did. This add makes communicating with staff very effective. The front desk staff was also very helpful, trying their hardest to answer all questions. I will return to this hotel on my next trip to Vancouver and I hope to see the same happy helpful faces.

"Very Accommodating"

5
20/07/2016

Very comfortable room. We stayed in the Executive Suite. The restaurant, Edge, offers exceptional service, and, delicious fare of several types. I highly recommend the Meat Lovers Omelet for breakfast. The room, and, all amenities are very well kept. The Concierge cannot do enough for you. We will definitely stay here again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are pleased to hear you enjoyed the Executive Suite and found the room to be comfortable. Thank you for your positive feedback in regard to the breakfast you had, the Meat Lovers Omelette in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We are very pleased to hear that you were happy with our concierge and that he was of assistance to you during your stay. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Anniversary Vacation"

1
20/07/2016

This hotel is in a convenient location. The hop on hop off bus stops outside the jotel and takes you anywhere you would want to go.Our room was very clean and had a great view. The staff there was more than ready to help or assist.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Bob, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us during your anniversary vacation. We are pleased to hear that you liked the room along with the views from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the opportunity to explore our beautiful city. We are content to hear that you found our team to be helpful during your stay with us. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great trip!"

4
20/07/2016

Room was very comfortable with the separate sitting area. Perfect for our family of 4. Hotel has shuttle & various other shuttles & city transportation come by the hotel several times/day. All areas of Downtown BC are walkable from the hotel. Great trip & hotel more than accommodated our needs!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you and your family enjoyed your stay with us. We are pleased to hear that you found the room to be suitable for your needs. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. We are very lucky to have a number of shuttle buses that stop near our hotel such as the Hop on Hop off and the Capilano Suspension bridge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Another satisfying trip"

4
20/07/2016

Have stayed here numerous times over the last 2-3 years. Friendly, welcoming and helpful staff. The very spacious, extremely comfortable suites are great for extended stays while working on the road. Hotel Location is superb for getting around Vancouver, particularly walking. Transit very close to front of hotel

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Brian, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you have stayed with us a number of times over the last 2-3 years and keep returning to our hotel. We thank you for your loyalty. We are very pleased to hear that you found the suite to be spacious and comfortable. Thank you for your praise in regard to our staff, we are delighted to hear that you found the team to be friendly and welcoming. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel, we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Holiday Break"

5
19/07/2016

Had a nice suite on the 10th floor; it had everything we needed for our stay. For us it was in a good downtown location as we could walk to most areas or take the water taxis to get about. Yaletown was close by with its bars and restaurants, so it was handy for a night out.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you liked the suite. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the time to explore our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Not that great for what you pay for."

3
17/07/2016

We stayed here for 2 nights. The hotel had a very 'old apartment' feel to it. The rooms were reasonable size with a balcony facing construction of another building so it was noisy and not a great view. The beds were okay and we didn't realized we paid for 2 twins bed so a bit less room than we're accustomed with. The pillows were comfortable. The shower and bathroom was mediocre. The elevator vibrated every time we used it. No free breakfast and the continental breakfast is priced at $12. Just walk to Tim Hortons a couple blocks down no problem. BE WARNED that right across the hotel there's an XXX store with peep shows so caution when you are travelling with children. Also, there's a strip club that you have to walk past before you get to Tims. There's under ground parking so your vehicle is secure but you have to pay for the parking which is $12. We thought it would be included in the hotel price but no. Free wifi with your own password. I didn't think it was the best location and value is mediocre at best. Some of the reception were nice some were pretentious.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that we could not meet all your expectations during your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We thank you for your feedback. We are content to hear that you were happy with the free WiFi. We appreciate you taking the time to share your feedback with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Highly recommended"

5
17/07/2016

My wife and I were on a round trip from Calgary to Vancouver and return through June and july 2016. We planned to stay in Vancouver for three nights. From start to finish we found this hotel excellent. It is in the perfect place (Downtown) to visit so many places within walking distance. When we first arrived we were greeted by a young man who was not only polite and courteous but very helpful. Not having visited Vancouver before we asked him about the transport system. Not only did he provide us with maps but also printed out a step-by-step route of how to get to one place (Queen Elizabeth Park). We had a suite on the top (15th) floor and everything was perfect - the room was clean and bright and the bed was very comfy. The only thing we found odd was that there were two bottles of water in the room for which they wanted to charge CAD3.25 each. Most other hotels we stayed in during our 16 day tour gave complimentary water to guests. The adjoining restaurant (The Edge) was very good for breakfast. You can also have dinner there but I would recommend any of the many eating places in Downtown or the surrounding areas, there's lots to choose from. All-in-all a very enjoyable stay and we would not hesitate to return here if we ever visit Vancouver again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Derek, Thank you for your feedback regarding your three night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had an excellent stay with us and liked your suite. Thank you for the kind words in regard to our team, we are very pleased to hear that our concierge was able to assist you with directions and information in regard to the transportation system. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for the recommendation of our hotel and for choosing our hotel during your stay in Vancouver. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great 2 night stay"

4
15/07/2016

Very good 2 night stay, clean room, central location, safe underground parking (extra fee). We parked the car and walked the core for 2 days. Hotel is within walking distance to Robson Street and a 15-20min walk to GasTown and the Port. Lots of shopping and eateries.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. We are delighted to hear you had the two days to explore our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Fantastic Accommodations for a Family"

5
12/07/2016

Stayed overnight at the Best Western before taking a cruise. The suite was large (one room had a sofa, television, fridge, and desk, and the other had two beds) with a balcony overlooking the city. The sofa bed was more comfortable than the one I slept on during the cruise. Staff is very friendly, and the restaurant had a very good breakfast (I recommend the West Coast Salmon Benedict).

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Timothy, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your family had a fantastic stay with us. We are very pleased to hear that you found the suite to be spacious and enjoyed the balcony overlooking the city. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We are delighted to hear that you enjoyed our West Coast Salmon Benedict. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Nice hotel in a convenient location"

4
12/07/2016

Hotel is a nice hotel in a good location. Accessible to Granville Island and a fairly long walk downtown. Very active area at night with a lot of bars / clubs in the area and homeless people sleeping on Granville Street. Staff was helpful and friendly and the restaurant on the premises was fine. Parking on-site for a fee is convenient and safe. Two room suite was spacious and clean. No overall issues with this hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Mike, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and that you found our rooms to be spacious. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our team, we are pleased to hear that you found the staff to be helpful and friendly. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great Hotel"

4
11/07/2016

I haven't stayed at a Best Western in decades so was a bit leery of booking here. But to my surprise this was a wonderful room! Decent size bedroom and a great sized sitting room with a balcony. Looks like they recently remodeled as there was newer carpet and furniture. Bathroom is decent size but does need a bit of updating. Had refrig/microwave/Kurig. Location is not the best place. Across the street is a XXX place and the area is a bit seedy. Homeless people are around and lay on the sidewalks. At no time did I feel unsafe but I wouldn't want to stay in this area again. There is a restaurant attached which had good food.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious. We are pleased to hear that you liked the amenities in the room along with the balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Nice large room, very clean"

4
10/07/2016

We really like the junior suite style of the room. Room well equipped with little refrigerator and microwave in a cabinet. The room and the washroom were very clean. The hotel is very well situated downtown Vancouver.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the amenities in the room. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great hotel with easy garage self-park"

5
10/07/2016

Room was great with separate sleeping and living areas. Easy to find and park. Some of the area surrounding the hotel is questionable....homeless in doorways and adult shops very near the hotel, but a nice little local market across the street next to Templeton's...an old fashioned diner that was pretty good.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious with the separate sleeping and living areas. We are pleased to hear that you found our underground parking easily and the parking to be suitable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Disappointed "

2
09/07/2016

The Hotel is drab and tired, depressing brown furnishings are very unappealing. Carpets and room smelt musty and unpleasant. Noisy and undesirable location. Can't say anything positive especially after staying at another nearby hotel the week before which was very good. Best Western needs to uphold their standard!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We are continually upgrading our hotel to ensure we are exceeding our guest's expectations. We regret to hear that we could not meet all your expectations during your stay with us. We appreciate you taking the time to share your experience with us, thank you for your comments. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Great Location nice Hotel"

5
09/07/2016

Great location on Granville street in central Vancouver. Within walking distance of all the major sights. Very comfortable large rooms with conformable beds. Rooms have tea and coffee making facilities which are handy and lovey balcony's which is particularly nice to get a view of the city. Definitely include breakfast in your stay as it wasn't too much extra and you get a full Canadian breakfast included which makes it great value. Hotel has underground parking and a gym. We also used the Vancouver skytrain to get to and from the airport, you can walk from the skytrain station to the hotel within 7 minutes and the cost to go oneway to the airport is only $8 much cheaper than a taxi and quicker too. I would stay in this hotel again and would recommend to anyone who is looking to visit Vancouver

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Lisa, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the rooms and beds to be comfortable. We are pleased to hear you liked the tea and coffee making facilities in your room along with the views of downtown Vancouver from the balcony. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation such as the Sky Train to the airport. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Comfortable lodging, strategic location"

5
09/07/2016

We had an excellent stay. The beds were very comfortable and although our hotel is near a street that gets lively at night, we heard no street noises. Some might consider one of the nearby street environments as "dodgy" but we walked around those streets day and night and never had any problems. We just considered it part of the adventure. Staff were all very polite and friendly. Breakfast was a bit repetitive but was good. Parking fees are extra but not extremely expensive. Would enthusiastically stay here again!

"Stay away!! The location is the only thing good!"

1
08/07/2016

We are here now, front desk was extremely rude and unwelcoming! Our room reeks of OLD OLD carpet not sure if we will be staying the whole time or not! We aren't a fussy family but this hotel needs a good cleaning and new carpets! And Alana needs to smile!!

"Great Location"

4
08/07/2016

As Always, I so enjoy anytime I can get back to Vancouver and this Hotel is always a place where I feel right at home in the center of the city. Close amenities and walking to great food, transit and everything one needs for a great stay in Vancouver, I can only hope you expereinces are half as good as mine over the years.

"Good stay however... some improvements beneficial"

3
08/07/2016

Decent hotel, decent area however not the best area for kids in the evening as some parts of Grandville are less than desirable. Hotel needs upgrades, rooms are out dated and tired. Most staff are nice and professional.

"Good location in the Heart of Downtown Vancouver"

3
06/07/2016

Checked in early on a Thursday. Our room was ready. The front desk clerk was efficient. If our room had not been ready, they had offered to keep our luggage at the front desk while we jumped on the shuttle hop-on, hop-off city tour bus that stops outside their hotel. We were on the 17th floor I think. Our room was uniquely shaped. Very small but nice view of the city skyline with an outside patio. Clean and nice décor. The maître d on the first floor was very helpful and friendly. A bit noisy at night - we heard people shouting on the streets below but that's typical in a large city. We had dinner at the restaurant which was just average. Breakfast at the restaurant downstairs was not good and overpriced. Dried eggs, horrible sausages (really large - German style? or maybe Canadian style but as big as kielbasis - I was expecting Bob Evans style) and the toast was very dry and thick. The price of the room was reasonable.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you liked your room and the views of downtown Vancouver from your balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and helpful guest service. Thank you for the kind words in regard to our maître d. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. We apologize that we could not meet your service expectations during your dining experience with us. Your feedback is important to us as it helps us to see where we can improve further to delight our customers. We have followed up with the chef and the team has been briefed about your breakfast. We hope that you will not take this experience as our usual service at the Edge Social Grille & Lounge and that you will give us another chance. We appreciate you taking the time to share your comments with us. Thank you for choosing our hotel and we hope you choose us again in the future. Best regards, Anastasios Theodoropoulos General Manager

"On the whole a good hotel"

4
06/07/2016

We stayed for 2 nights, my initial opinion of Vancouver wasn't a good one as the area the hotel is in is a little rough although the hotel itself was very nice and comfortable. Unfortunately when we arrived we had trouble getting into the car park as there were road works round the hotel. We were on the 4th floor at the front but wished we had a room on a higher floor as the noise in the early hours with traffic and people was quite loud. My daughters were on the 3rd floor at the back and were woken by the building work going on, so presumably once that is complete it should be ok.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Helen, Thank you for your feedback regarding your two night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found the hotel to be comfortable. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We are sorry to hear that you could hear noise from the street. We recently installed double pained windows in our hotel in order to reduce any noise level from the busy Granville Street. Thank you for taking the time to share your experience with us. I am truly sorry to hear that your daughters were disturbed by the noise caused by construction in the neighboring building. We sincerely appreciate our guest's feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel and should you choose us again in the future I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope you choose us again in the future. Best regards, Anastasios Theodoropoulos General Manager

"Good location and more ... yet for that price could be better"

3
04/07/2016

Pro: Very good location for walking around. Train not far and many great restaurants near. High floor is great for view (see photo) and not to hear the setreets. Friendly staff. Con: The air condition in the room makes a lot of noise. When it is hot the AC is needed, yet, sleeping with the air condition on is not practical with such a noise. Almost all places we slept had a central quiet air-condition which in that level of price for the room sounds logical to have...

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Moshe, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the view from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We regret to hear about the noise that the A/C was causing during your stay, we have informed our maintenance department in regard to the issues that you experienced with your room. Thank you for your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"reasonable value"

4
03/07/2016

location was good and room clean and comfortable booking was easy and they were able to accommodate our change easily. we rented bicycles from next door and were able to get to Stanley Park almost completely by bikepath. cab fare to/from waterfront less than $9

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Rob, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got to explore our city by bike. We are pleased to hear that our team were able to assist you with your accommodation change. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Very pleasant accommodation in downtown Vancouver"

5
02/07/2016

I've been staying at the Chateau Granville for decades. It sustains it's excellence even though it's now a Best Western franchise. Disappointing that I was not granted Best Western credit on my (professional) husband's account because he was not registered as a guest as I was attending a Supreme Court hearing as a witness on one of his files with an Agent appearing on his behalf. Way too many restrictions to apply for Best Western membership status.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you have being staying at our hotel for many years. We thank you for your loyalty. The rules with the Best Western Rewards loyalty program is that points are awarded based on the guest staying in the hotel. We regret that we could not apply the points to your husband's account for this reason. Please feel free to contact us if you would like to register for Best Western Rewards, the process is simple as we would just require your address and email to complete the registration. We would be happy to award you points for your recent stay with us. You can contact Ruvika Peries in the sales office on 604 633 2065 or [email protected] and she would be delighted to help with your registration. We appreciate you taking the time to share your feedback with us. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"MY 2016 BIRTHDAY STAY"

5
02/07/2016

What an amazing wonderful stay! our room was outstanding, staff very helpful and friendly lots of smiles :) We will stay at Chateau Granville every time we come to Vancouver ............thanks so much for making our stay very comfortable and safe

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Andrea, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a wonderful stay with us for your birthday. We are very pleased to hear that you will be staying with us again the next time you are in Vancouver. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and friendly guest service. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Excellent location"

5
01/07/2016

Staff was very helpful and efficient. Very clean hotel and location was excellent. With Drew's help we were able to do lot more things in and around downtown area. Our room was very clean and bright. Most of the sight seeing things were walking distance. Airport and Cruise Terminal were not too far from the hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. It is great to hear that you got the opportunity to explore our beautiful city. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We will pass on your great comments to our concierge, Drew. Thank you for the kind words in regard to our staff, we are thrilled to hear that you found the team to be helpful and efficient. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good location and staff"

4
27/06/2016

This is a great "affordable" option in downtown Vancouver. The staff is very friendly and helpful. We found our room adequate, but smaller than normal US standards. It suited our needs fine for 2 nights. If we were there longer, I would upgrade to a larger room. We did not encounter any noise issues and did not find the neighborhood scary or concerning. Yes, there are homeless people but they did not bother us. From one direction you find a lovely neighborhood with tiny restaurants and shops. Cabs are easily available and very reasonable. There is also a decent restaurant and lounge onsite. I would definitely consider staying at the same property.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great overall experience, would return"

4
27/06/2016

We recently spent four nights here and would definitely recommend. It's an older hotel but was well-maintained with some updates and most importantly, was clean and in good shape! It's a good home base for exploring Vancouver and while some reviewers have noted the "eclectic" nature of the area, I never felt unsafe (and we walked nearly everywhere except to Chinatown). The staff was terrific - in the restaurant and at the front desk - always smiling and helpful. Parking rates were reasonable for downtown Vancouver and we added the daily breakfast option which was great - made to order, not a buffet and you can substitute a lower-priced entree for the standard eggs/breakfast meat/toast/hash browns. There is currently nearby construction going on as other reviewers have noted, as well as some street noise (sirens, car horns, etc.) but we didn't find it so disruptive that it interrupted our sleep. The only downside was there are only two old and slightly creaky elevators which were very slow, and on our last day one went out so checkout was slower than usual since the one working elevator was so jammed. But overall, we'd return if our travels take us back to Vancouver.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your four night stay with us. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team both at the front desk and the restaurant were able to assist you and deliver our hotel promise, with excellent and helpful guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. It was unfortunate that one of our elevators was temporally out of service on the morning that you were checking out, we apologize for the inconvenience caused. We appreciate you taking the time to write to us about your experience and for the recommendation of our hotel. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Beware this is not a non smoking hotel"

2
26/06/2016

As soon as we entered our room it was obvious it was a smokers room. As I suffer from acute sinus we asked the front desk staff to change rooms. We were told none were available...they said they would put an ionising In the room for hour an hour when we went for dinner. They denied it was a smoking room, and that smoking was only permitted on the balcony... The room absolutely reeked from smoke. The front desk staff were abrupt and unhelpful and really did not want to hear about our concerns. We had booked for three nights in a suite, so we're somewhat surprised.. The hotel is also in a very run down area of Vancouver, a lot of homeless people and addicts on the streets.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Trish, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. We regret to hear that the room smelt of smoke upon your arrival. We are a non-smoking hotel and we request that all our guest do not smoke in the room and should they wish to smoke to do so on the balcony with the door closed or smoke in the designated areas outside the hotel. We apologize for the issues you experience with the room and we hope that the ionizer helped to remove the smell of smoke in the room. We are sorry to hear that you felt our front desk staff were unhelpful, I am sure that was not their intention, our team was unable to offer you another room due to the hotel being full with the busy summer season. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for taking the time to share your experience with us. Please feel free to contact me should you would like to discuss further. Sincerely Anastasios Theodoropoulos General Manager

"Pete & Vicki"

4
25/06/2016

Really enjoyed our stay, the room, service & food was excellent. Our only complaint was the construction noise from the building next door that was under construction. For us, staying three nights, maybe a room away from the noise would have been better.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Pete & Vicki, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed the room and found the food and service to be excellent. I am truly sorry to hear that you were disturbed by the noise caused by the construction in the neighboring building. We sincerely appreciate our guest's feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel and should you choose us again in the future I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Nice Hotel"

4
24/06/2016

We stayed here following a cruise. Front desk staff very friendly and helpful. Gave us excellent tourist advice and restaurant selections. Room was large, comfortable and clean with a nice view. Location is interesting. Kind of an eclectic area. Restaurant was excellent.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious and that your enjoyed the view from your the balcony in your room. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Disappointed "

3
23/06/2016

Location was disappointing as it was in a run down part of town. We selected this hotel because it had 2 beds and a pull out couch bed but we felt removed from all the action. If I could do it again I would have paid more and stayed near gastown which seemed much nicer. Concierge Drew was very helpful so Thank You Drew.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that we could not meet all your expectations during your stay with us. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for your kind words in regard to our concierge Drew, we will pass on your feedback. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Love this hotel!"

5
20/06/2016

Great room, free parking, free wifi, convenient location, great free breakfast!???? Staff could not be nicer!! Would definitely stay at this hotel again and would recommend it to friends and family members.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Frederick, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the package you booked with us. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. Thank you for the recommendation and for choosing our hotel. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Perfectly adequate in downtown Vancouver"

3
20/06/2016

Stayed on a business trip, my first time. My room was large with a bedroom and TV and a lounge area with TV, desk, couch, balcony etc. View of street below (Granville) which is not a particularly attractive area particularly after dark when the 'night time economy' kicks in. A bit of traffic noise, sirens, shouting into the early hours mostly at weekends. Sex shop opposite and occasional loiterers, not unpleasant just a bit tacky! Staff friendly and helpful, we did not eat here other than breakfast which was from a varied menu. Conference rooms we used on the ground floor rather spoiled by patrons of the bar/restaurant if we overlapped.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Steve, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us for your business trip and found the room to be spacious. Being in the heart of downtown there is a certain level of activity that takes place. We appreciate your feedback. We are commended for our central location in close proximity to the cities' attractions, restaurants and public transportation. We take pride in our customer service, it is great to hear that our team was able to assist you and deliver our hotel promise, with excellent and friendly guest service. Thank you for your feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we are pleased to hear that you were happy with the menu options. We regret to hear that your meeting was disturbed by the other customers in the restaurant, we apologize for the inconvenience caused. Please feel free to contact us in the future and please do not hesitate to let a member of our team know and we can allocate you a different meeting room, should one be available. We appreciate you taking the time to share your review with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Comfort and friendliness"

5
19/06/2016

Had a lovely stay at the Best Western Chateau Granville in Vancouver. Rooms were generous in size, very comfortable and the hotel staff very friendly. Hotel has a nice bar and restaurant and a Fitness Suite. Hotel is ideally placed for shopping and for Granville Island for artisan shops and great restaurants - watch the sun go down of an evening from the harbour there. Free shuttle buses to local sightseeing places stop outside the hotel, so couldn't be better placed.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Michael, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a lovely stay with us and found the rooms to be spacious and comfortable. We are commended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. We are pleased to hear that you liked the Fitness Centre and got the opportunity to use this facility. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Outstanding Customer Service"

5
19/06/2016

Drew the bellman and Brie in The Edge lounge treated you better than being family. Drew was a very valuable source of information for things to do and acted as if there were no other problems to handle. Brie, the waitress/hostess in the Edge Lounge and Grill was very sweet, attentive and treated you as if she had no other customers to service.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Arch, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your kind words in regard to Drew and Brie, we will pass on your comments to them. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good location, comfy beds"

4
17/06/2016

Stayed here for 3 nights. Located at the upper end of Granville Street, bout 10-15 mins walk from waterfront. Friendly helpful staff. Good size rooms and king size, very comfortable beds. Stayed in 15th floor. No big noise problems. No kettle, or spoons in room. Coffee pod machine in room. Good size TV

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Helen, Thank you for your feedback regarding your three night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the rooms to be spacious and comfortable. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"One week plus stay"

4
12/06/2016

Adjacent busy road but ideal for public transport. The room was very comfortable and clean and everything worked properly including bathroom / shower. From reception to leaving the staff were pleasant and very helpful. Good breakfast too!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Howard, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Hotel with a great location"

5
12/06/2016

We are enjoying our two night stay in a suite. The staff is so helpful. Bruce, the manager gave us tips for restaurants and activities. We took the train from the airport and walked 4 blocks to the hotel. The hotel is 10 blocks from the waterfront, near Gastown , and 6 blocks to the water taxi for the Public Market. Shopping and restaurants are nearby.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your two night stay with us in the suite. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. It is great to hear that Bruce and the team were able to advise you in regard to tips on the restaurants and activities. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Wonderful simply wonderful "

5
12/06/2016

We stayed in this hotel 5 nights total. I was unsure if it when I booked. The service was fabulous. Everyone was so nice and helpful even when arriving at 1am. The rollaway was brought right up. Extra pillows- no problem. The restaurant was really good!! Yummy food! They have a cruise package where you get free breakfast. We had a slight issue with wifi and we had a guy in our room within 5 min helping us. Everyone was just so nice. Beds comfy. Location was ok- but the service made up for it. Kid friendly. Very small convenience store right across the street. Wonderful hotel would stay again!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your five night stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are delighted to hear that our team was able to assist you with the WiFi and the roll-away. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great location, great staff"

5
11/06/2016

We stayed at Chateau Granville for five nights. Outstanding service and value for a hotel located in the center of downtown, very handy to Granville Island, Yaletown, and entertainment district. Easy to get around on the bus system or reasonably priced cabs. Had a 5th floor room with balcony looking at Granville Ave. Enjoyed a couple of meals in the restaurant as well.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Jim, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your five night stay with us and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"great place to stay"

5
10/06/2016

We stayed here for 5 nights in may. we were on the top floor (i think) facing the front and we had a balcony. the hotel is in a great location, and it was only about a 10 minute walk from the Skytrain station. even though it was a busy street outside, we slept like logs and its nice to see a bit of life. There were a lot of homeless people in the area, which makes me quite sad, but nobody bothered us at all. there is a stop for the Capilano suspension bridge shuttle right outside the hotel, and the shuttle is free!!!. i would stay here again, and would recommend it. The only thing i would change, is it would have better if there had been a couple of chair on the balcony so you could sit out there, it just seemed a bit of a waste :(

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Amanda, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your five night stay with us and the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience and for the recommendation of our hotel. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great place to stay!"

5
09/06/2016

Picked this hotel off Trip Advisor because it had suites. We were not disappointed. The suite was nicely updated and comfortable. The downtown location was very convenient with underground parking for us. The first night we found our refrigerator was not working. Within five minutes a hotel staffer was in our room checking it out, and 10 minutes later the hotel manager himself was changing out our refrigerator because the maintenance guy had already gone home fir the day. The Fitness Center was spacious and very clean, well equipped with new high quality Matrix equipment. The Edge restaurant was very good with high quality food and professional staff. We were treated well by all staff and would stay here again when in Vancouver.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the suite to be suitable and comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and arrange to have the refrigerator in the room fixed. We appreciate your feedback in regard to the fitness centre and are delighted to hear that you got the opportunity to use this facility. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, along with the service, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Ate here - no complaints"

4
08/06/2016

Taking the trolley back to downtown from UBC we arrived at 8.30 PM and just went round the corner to this Best Western for a nice chicken teriyaki before turning in, having been recommended this place to eat by our nearby hotel. Very acceptable.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Customer, We are delighted that you enjoyed your dining experience and the food at The Edge Social Grille & Lounge. We are very pleased to hear your positive feedback in regard to the food, I will pass on your comments to the chef and the team. We appreciate you taking the time to share your experience with us, we look forward to your next visit! Best Regards Anastasios Theodoropoulos General Manager

"One night at Chateau Granville"

4
06/06/2016

Hotel is well situated downtown Vancouver. Stayed for conference. Cab ride from conference center was less than ten dollars. Clean room and beds. Quiet. Balcony and window that opened for fresh air. Just what you expect at Best Western Plus.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are pleased to hear that our location was suitable for your requirements. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great location for a stay in Vancouver."

5
03/06/2016

We (two mature couples) chose this hotel for a 4-night stay in Vancouver and were very happy with our choice. Our rooms (suites) on the 9th floor were spacious, comfortable and quiet. The hotel staff was very courteous and helpful. Public transportation (trolleys and buses) going in all different directions was right at the front door, the stops for the on/off sightseeing buses were right there as well as a taxi stand. And, for those who like to go on foot exploring the surroundings - large numbers of restaurants, etc. are within very easy walking distance as well as are lovely residential areas with tree-lined streets and parks. Granville Island with all its attractions is nearby (walk is feasible, but a bit long) as well as the river with its tour boats and water taxis.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay four night stay with us. We are very pleased that you found the room to be spacious, comfortable and quiet. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you got the opportunity to explore our city. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Pros and cons but mostly pros"

4
01/06/2016

Our room, more like tiny apartment, had a very comfortable bed and even though the ice machine was just outside our door and a construction site next door, the room was quiet. The view in the living room was of the many skyscrapers, not a bay view but still pretty spectacular. The breakfast which you pay for is huge and delicious. The front desk and concierge and especially the older doorman are all very helpful and friendly. The hotel is centrally located. So what is the "con"? The immediate neighborhood. Lots of panhandlers and a sleazy "entertainment district." We came out one morning to a police wagon that had just loaded a screaming somebody. Since you usually are not in this area very long, it doesn't take much away from the many good aspects of this hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for the kind words in regard to our front desk and concierge ,we will certainly pass on your great comments to the team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Star Performance"

5
01/06/2016

This has been our second stay at this property in one month. Without a doubt, the staff at this property went well above any expectation anyone could have for the type of stay I required! On virtually no notice they were able to accomodate me and my stepdaughter for an emergency stay which lasted two weeks during a very busy time. I received such compassionate care from the staff while my husband was in the hospital. A very stressful time for me and his daughter. A huge thanks to the Manager, Bruce, and all his staff for alleviating one more worry on me as to where I was going to stay during my husband's hospital stay. Four thumbs up!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Ronald, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your daughter had a pleasant stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and your daughter during your stay with us while your husband was in hospital. We wish your husband a speedy recovery. We appreciate you taking the time to write to us about your experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Excellent Staff ..... Quiet, Comfortable, Over Night Stay!!"

5
01/06/2016

Flew into Vancouver for an overnight before we began a cruise out of Vancouver on the 29th. Good access from the airport. Upon arrival we found the staff to be friendly, professional and efficient in booking us in. We found our room to be clean, quiet , with a great view of the surrounding area . Was tremendously impressed with how helpful the staff were with regard to any of our questions re the surrounding area .... restaurants, grocery etc etc. Although breakfast was not included we did find the EDGE restaurant attached, although a little pricey, (no more, no less than other restaurants nearby) provided great service and good food choices. This applied as well, to supper the evening before. The concierge (Martin) was particularly helpful and accommodating on our day of departure ... added to the quality of this facility. It's close location to the cruise terminal, plus all of the above make this an ideal central location. Would return and would highly recommend this location without hesitation.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the room and the views from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation and also the cruise terminal. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your great comments to our team. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Very nice stay!"

4
01/06/2016

I stayed here over night and enjoyed it. The room was super clean and massive, so plenty of space for luggage etc with all the necessary amenities. The bed was super comfy and the bathroom had plenty of space. The only down side of this hotel is the noise. Obviously it is very central in downtown Vancouver, which is good but its not great for the noise and I also had a balcony because my room was at the front of the building which had a great view but wasn't great for me because of noisy guests on other balconies. Also, the air con unit in the room is a bit noisy. Overall, I would recommend this hotel if you can afford it!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Katie, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious and enjoyed all the amenities in the room. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We regret to hear that you heard noise from the other guests while they were on the balconies. Thank you for your feedback in regard to the air conditioning we will inform our maintenance team of this issue. Thank you for choosing our hotel and for the recommendation, we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Wonderful first visit to Vancouver"

5
31/05/2016

The Best Western Plus Chateau Granville Hotel & Suites was a fantastic place to stay. We flew into Vancouver the day before leaving on our cruise. The hotel is just minutes away from the cruise port. It is also in the entertainment center of Vancouver and surrounded by great restaurants. The Edge, a restaurant connected to the hotel, also has wonderful food and great service. Our room was simple but very comfortable and included all the amenities and complimentary items. The bed was super! The view was of the downtown and I was worried it would be noisy but it was not. The desk staff and bellhops went out of their way to make our stay easy and enjoyable including great recommendations on things to do and see. We highly recommend staying with Chateau Granville Hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Martha, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room and bed to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our front desk team and concierge were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food and service from our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for the recommendation and for choosing our hotel, we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Three day vacation at the Best Western Chateau Granville."

5
29/05/2016

We staid three days, had a wonderful time, thanks to well trained and dedicated personel. We staid in a suite with a view of downtown: it was comfortable, spacious, well equiped. The wifi service works well. there are also three computers available in the reception area, if needed.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your three night stay with us and enjoyed your suite along with the view of downtown from your balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for the kind words in regard to our team. Thank you for your feedback in regard to our WiFi. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"located in the Heart of Vancouver"

4
29/05/2016

This hotel was clean, service was efficient, breakfast was not included in the room price but there was a sit-down restaurant where a good breakfast could be had. Most important was its location, which was in the heart of Vancouver. Many interesting sights, including China Town, were within walking distance.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Benigno, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Love the Chateau Granville Vancouver Best Western "

5
27/05/2016

The Chateau Granville Best Western is in an awesome location for business and pleasure. The staff are second to none. Friendly welcoming smiles great you at all hours. I Highly recommend the Chateau Granville Vancouver Best Western. Rene Pellerin

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you loved the room and the balcony. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"You can't go wrong....."

5
23/05/2016

What a great hotel, clean, up to date, right in the middle of the city. The rooms are just perfect....separate sleeping area, with a sitting area, two televisions, immaculately clean. The area is noisy, but then again you are in a city! The hotel staff are extremely professional and efficient. Also this place is a good value for what you get!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and you enjoyed the spacious room. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good Location"

4
22/05/2016

Pleased with everything especially the bellmen who were very helpful and offered ideas as to what to do and where to go . Our suite had comfortable beds and pillows with a great view and fireworks! What more can one ask for!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the suite to be comfortable. Thank you for your kind words in regard to our bellman we will ensure that your comments are passed on. We are delighted to hear you found the team to be helpful. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"A great place to stay"

5
22/05/2016

Great large two roomed suite plus balcony. Very, very helpful staff, nothing was too much trouble and both concierges were knowledgeable about the area and had useful tips. Would stay there again and again. Food was good also.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Eurwen, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed the two large suites and the balcony. We pride ourselves on our customer service, it is great to hear that our team were helpful and able to assist you and deliver our hotel promise, with excellent guest service. We will certainly pass on your great comments to the team. Thank you for your positive feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good location"

4
21/05/2016

Nothing but good things to say about this property. You get a Best Western upscale value here in a good location. Staff was friendly and helpful. Room could have been cleaner. Parking is pretty funky though.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Tim, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your feedback in regard to the rooms and the parking. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Ron White night at the Orpheum"

4
21/05/2016

We got a room for a comedy night at the Orpheum. I wanted a room with a padio and king size bed. This place was a great choice. The padio was so nice in the sun. The room was as expected. Nothing out of the ordinary. It was a quick and simple walk to the venue. We would do it again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Dave, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and enjoyed the patio in our restaurant, the Edge Social Grille & Lounge. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are delighted to hear our location suited your needs for the comedy night. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great downtown location"

4
21/05/2016

Very pleasant place to stay: clean, stylish and friendly. Room was small but nicely decorated and had the work space and electronic outlets I needed. Only downside was a VERY hard bed. Loved the balcony!

"Great location and staff"

5
17/05/2016

The staff was excellent. Always helping you and giving key information to make your Vancouver trip was as good as you wanted. They printed bus routes, maps etc.and gave you tips on how to travel and make you save money. WOW! They were all great morning staff and night staff. The hotel is perfectly located central to everything. The rooms were clean, the beds and pillows comfortable, the desk area practical and the living room large. The balcony was nice since we had such lovely weather in Vancouver. There is construction going on a new building right next door, but it did not wake us up in the morning. Maybe there is an agreement as to when they can start making more noise. The room had a fridge, microwave, toaster and coffee machine (so you can have breakfast in the room). We wanted to try the restaurant that serves breakfast, lunch and dinner, but we never did. Wifi was very good and free.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that that you enjoyed your stay with us. We are very pleased to hear that you liked the room, balcony and got to use the amenities within the room such as the fridge, microwave and coffee machine along with the free Wifi. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will ensure that the staff are made aware of your comments. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Wonderful Experience"

5
17/05/2016

Had a most pleasant experience at the Chateau Granville. The room was pristine and comfortable; enjoyed room service - both the food, which was excellent and the wait time approximately 15 minutes. Would definitely return.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Linda, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you had a pleasant stay with us and found the room to be comfortable. Thank you for your comments in regard to our room service, we are very happy to hear that you enjoyed this service. We appreciate your feedback in regard to the food you had from the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Excellent location"

5
17/05/2016

This Best Western Plus was a wonderful location to get around downtown Vancouver. The staff were extremely helpful with suggestions of restaurants, activities to do, things to see, look after all of our needs, marvellous view. Thank you

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found our location to be suitable for your needs. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service and provide you with information and recommendations on what to do and see. We are delighted to hear you enjoyed the view of downtown Vancouver from the balcony. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Top Notch"

5
16/05/2016

My wife and I stayed here for 2 nights in may for the Who concert and relaxing and the hotel and staff met all of our needs with advice and directions to different places in the city to see. Granville Island and Hastings Park were most enjoyable.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Kevin, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you and your wife enjoyed your two night stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you with advice and directions. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you had the opportunity to explore our beautiful city. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Very accommodating !!"

4
16/05/2016

Hotel is clean and comfortable. Best part is the front desk which always trying to find an answer for you. Never made to feel silly asking questions about the area, eateries, etc..….. Parking is a bit tight for some spots – that the way the building is. High praises to the maintenance group with quick response replacing a clock with no back light. Wi-Fi was good - rarely lost a signal. All good – would I stay there again – yes I would.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable. Thank you for the kind words in regard to our front desk and in regard to our maintenance team, I will pass on your comments to the team. We pride ourselves on customer service so we are delighted to hear our staff were able to assist you. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Best Hotel in Vancouver!"

5
16/05/2016

I stay at this hotel every time I go to Vancouver. I have come here for a romantic getaway, family vacation, to see a concert or hockey game, the location is perfect for any of those things. The hotel is clean inside and out, the staff is very helpful and friendly, the rooms are clean and well kept, the beds are comfortable and (though we didn't use it this time) the food is great in the restaurant. I never even look at other hotel choices, this is my "go to" hotel.

"amazing hotel !"

5
13/05/2016

Hotel is EXCELLENT. my room was big, and i also had an extra living room with a couch and a big flat tv screen. Room is clean, comfortable..close to everything you need ! Price is good ! If i go back to vancouver that's where I'll stay again.

"Vancouver value"

5
13/05/2016

This was our first trip to Vancouver. We try to stick with the Best Western brand when possible because we accumulate points for free nights. This hotel was located very close to a lot of walkable attractions. We were able to take transit from the airport to a stop within about 6 blocks of the hotel. Staff was VERY friendly. When we had to rebook a bus trip to Whistler, the concierge was more than happy to help us. Most Best Westerns offer a free breakfast, this one did not, so a little bummed by that, but not a deal breaker. I would highly recommend this hotel based on hotel location, room cleanliness and space, very good wifi and great staff.

"Absolutely wonderful place to stay "

5
08/05/2016

Best western staff and management went beyond the kindness and definitely exceeded my expectations. I was robbed on my trip and they helped me, called the police and took care of my stay so that I can be comfortable. Definitely would stay again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. It is very unfortunate to hear that you were robbed during your trip. We are very happy to hear that our team was able to assist you during this tough time. We appreciate you taking the time to write to us about your experience. We will certainly pass on your positive comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"great place to stay"

4
08/05/2016

Really nice hotel set out on the main street in downtown Vancouver. Little busy all hours of the night so if your a light sleeper this area may not be for you. Very attentive pleasant reception upon arrival. We were put on the top floor 15 over looking the main street. At night the view is breath taking. Looked like a Vegas strip Well lite up and quite beautiful. The room was very clean and a good size. There was a little frig and it kept our drinks nice and cold. A normal bottle of 500 ml water was $3.50 which I thought was rather expensive however right across from the hotel is a store and a few small markets are within walking distance. Beds were super comfy and we had a balcony which was great for picture taking. Highly recommend this great hotel.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay in our hotel along with the views from the balcony. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with an excellent and a pleasant guest service. We appreciate you taking the time to share your experience with us and for the recommendation in regard to our hotel. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"A rather good option"

4
06/05/2016

The hotel is in a good spot, close to plenty of restaurants as well as Granville Island itself. Even better is the accessibility to transit meaning you have plenty of options available to get around. Cost isn't excessive, rooms are rather decent. It's a rather good option.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Alex, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you had a pleasant stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Clean and Comfy in an Eclectic Neighbourhood"

4
01/05/2016

Stayed in suite 903 (2 double beds, separate living room, balcony) with a city view. Room was very comfortable if a little cramped for the two beds and amount of furniture in the living room. Bathroom was super clean and the shower was superb - great water pressure and lots of hot water. The towels were thick and big. The hotel itself is in an interesting neighbourhood on Granville St, in an area that is undergoing a bit of a transformation. One can find great restaurants and bars mixed in with second hand shops, "adult shops", head shops and high end boutiques. So if you like to people watch and like a mosaic of experiences, this is a neat place to stay. It is also close to Robson Street with all its shopping and the downtown core, or a quick taxi ride over the bridge to Granville Island in the opposite direction. The hotel staff were quite friendly. 'Ralph' was at the front desk when we checked in and provided superb, professional, friendly service.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the shower and the views of the city from the balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We will pass on your feedback to Ralph. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"?????????"

4
01/05/2016

????? Downtown ???? Granville street ?????? vancouver ????? Canada Place, Chinatown, Gastown, Granville Island, Stanley Park ????????? skytrain????????????????????????????????7?????????????????????????????????????????????????????????

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and that you found the rooms to be comfortable. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. I am truly sorry to hear that you were disturbed by the noise caused by construction in the neighboring building.We sincerely appreciate our guest's feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel and should you choose us again in the future I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"A very enjoyable stay"

5
29/04/2016

We arrived at the Best Western and found it to be a great place to stay. The staff was helpful and the room was large and comfortable. I was a little nervous after reading some reviews that said elevators had been down, but both were working while we were there, no wait times. We would definitely stay there again!!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear John, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found our hotel to be a great place to stay and found the room to be spacious and comfortable. We recently had issues in regard to one of our elevators, we are delighted to confirm that this issue is now resolved. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to welcoming you on your next stay with us. Best regards, Anastasios Theodoropoulos General Manager

"Friendly Staff and Clean Room"

4
28/04/2016

Friendly Staff - Room Clean - Bathroom very neat - Bed very comfortable. Excellent view from the room Price of room reasonable. Spacious bathroom Negative side: One elevator was broken. Only one guest-elevator worked and it was small and slow. However overall, we had a great stay at Grandville Best Western Plus Hotel. No hesitation to stay there again should I travel to Vancouver again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Jean, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are very pleased that you enjoyed your stay with us. We appreciate your feedback in regard to the room and the bathroom, we are delighted to hear that you enjoyed the view of downtown Vancouver from the balcony. Thank you for the praise in regard to our staff, we pride ourselves on our customer service, it is great to hear the positive feedback about the team. Due to an unexpected repair, one of our elevators was out of service. To assist with this issue we requested that our guest contact the front desk so that our staff could assist our guests either by use of the stairs or escorted down the service elevator. We do apologize for the inconvenience caused and we are delighted to report that this issue is now fixed. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Downtown location"

3
27/04/2016

This mini-suite was well appointed but the living room furniture was very uncomfortable. The restaurant had minimal service and the food was average. It was close to grandville island. Easy walking distance to downtown. Friendly staff.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you found the suite to be well-appointed. Thank you for your comments in regard to the furniture in the room, we appreciate your feedback. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We apologize that we could not meet your service expectations during your dining experience with us. Your feedback is important to us as it helps us to see where we can improve further to delight our customers We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Poor stay as"

2
25/04/2016

I was very disappointed with my stay. I came for a convention that I missed most of the Saturday night activities because I was stuck on the 15th floor. I had paid to a Banquet I never attended after waiting 15 minutes for an elevator that never came. I cannot walk up and down on stairs due to a knee injury do I was stuck. ALS missed the speaker and the comdian. The view from my balcony was a building under construction.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We regret to hear that we did not meet your expectations during your stay with us. We apologize that you experienced long wait times in regard to the elevator and for the inconvenience caused in missing your banquet. We were having an unexpected technical issue with one of our elevators and awaiting for this to be repaired at the time. We tried our level best to keep all our guests informed and we had notices on every floor by the elevator advising our guests that should they experience longer than normal wait times, to contact the front desk so that our staff could assist them by the use of our service elevators. Thank you for taking the time to let us know about your experience. We apologize once again for the inconvenience caused. Both our elevators are now operating. We appreciate your feedback on this issue. One of the neighboring buildings is currently under construction, if you are visiting Vancouver in the future, we would love to welcome you back to the hotel. We will ensure that we will allocate your room in the front of the hotel to enjoy the views of Granville Street. Should you wish to discuss further please do not hesitate to contact me. Best regards, Anastasios Theodoropoulos General Manager

"Great Food and Friendly Helpful Staff"

4
25/04/2016

We were welcomed to the hotel and our cases were swiftly taken to our room, no more pulling of the cases after a long flight ! The rooms were clean and a good size, with comfy pillows. The breakfasts and evening meals were really good ,so we ate at the hotel quite a lot ?? Tom the restuarant manager was really welcoming along with the other staff, that we felt at home, the food service was timely and they were always to hand checking that we had what we needed and our drinks were refilled ?? I would recommend this hotel, it is also in a good location for visiting many of vancouvers attractions

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Maria, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and found the rooms to be spacious and comfortable. Thank you for your positive feedback in regard to the breakfast and evening meals that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for the kind words in regard to Tom and the team, it is great to hear that they made you feel at home, we will certainly pass on your great comments to the team. We are delighted to hear you were very happy with the level of service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Location was OK, close to everything Downtown."

3
25/04/2016

Granville Street can be a little sketchy as far as street people, but they didn't bother me. Staff here was great and the rooms were nice with a separate bedroom. Price was ok for Vancouver (some hotels can get very pricey.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Mervin, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Excellent service"

5
25/04/2016

Stayed at this hotel for 10 days recently.The food was excellent quality. In fact after trying it out on our first day, we kept returning. The breakfast was freshly cooked and of a high standard. Every meal we chose off the evening menu was delicious and of generous portions. We thought the prices were very reasonable. The staff were very helpful and friendly and always had time for a chat. Especially the Restaurant manager who had a brilliant sense of humour and was very friendly. Also the the general manager was very helpful as well. Really enjoyed our stay there and would recommend it

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your positive feedback in regard to the breakfast and the food that you had in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We pride ourselves on our customer service, it is great to hear that the staff were helpful and friendly, we will pass on your comments to the team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and the recommendation. We look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great location, very friendly staff"

4
24/04/2016

Used this hotel as a base for a few days in Vancouver. Location was just right, a few minutes walk to many downtown theatres, restaurants etc. The room was spacious, bright and comfortable. Check out the various packages available, there are some great values. The breakfast was humungous! The staff were very friendly and especially helpful when we had to leave unexpectedly.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be spacious and comfortable. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Early Wake Up and overpriced"

2
23/04/2016

The hotel was okay,but way too much money for what we got. We were on the 6th floor, directly across the ally from a building under construction. At 7 AM, we were awakened by the banging and crashing sounds of over a dozen construction workers starting their day of work, just across from our room, less then 50' away.

"Not bad at all."

3
22/04/2016

It was a nicely appointed room, separate living area from the bedroom. The furniture is dated 70's. There was only one chair at the table which could seat two comfortably. Natural lighting from large windows. The bathroom is all done with small tiles and peeling wallpaper.?? bring a mirror for close ups as they don't have any in the bathroom. Hope you like hard beds? They were ready to help with booking a last minute dog room. ??there is a nice dog park close by. If you have kids definitely the suite - had 2 double beds in a separate bedroom, a pull out sofa bed and 2 TVs, microwave and fridge. Lots of natural light from large windows and balcony door.

"Stay here and say hi to Drew for me!"

5
21/04/2016

This hotel exceeded my expectations. We were expecting a basic hotel room (one room with beds and a TV, bathroom), but it included a separate room with two beds and a TV PLUS a room just for a living area with another TV. The hotel was clean and staff was friendly. The hotel is in a prime location for anything touristy you could want to do in Vancouver. The restaurant attached to the hotel was our favorite place for breakfast. We tried a few places in the area and that one was hand down the best. Drew greeted us when we arrived to the hotel and he was our favorite! He helped us find places to watch the hockey game and restaurants to go to. He was all around friendly and was quite funny too.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Nicole, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that our hotel exceeded your expectations. We are very please to hear you were content with the spacious room and separate living room. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to the breakfast that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Thank you for the kind words in regard to our staff, I will pass on your feedback to Drew. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Very friendly and helpful staff, great value!"

4
21/04/2016

Our stay at this well located property was made better by the friendly and helpful staff. The room was well appointed and spacious, and surprisingly quiet considering its city neighborhood. Double beds unusual size for a hotel, but extremely comfortable w great bedding. GREAT value for Vancouver!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and found the room to be comfortable and spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and friendly guest service. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Evening Out"

5
20/04/2016

Stayed here on a Wednesday, and loved our room and view. Up on the 15th floor facing the city! Staff very friendly and helpful! Excellent room service food too! Will definitely stay here again when I need to come to Vancouver.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Debora, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you loved the room and the view from the balcony. Thank you for the kind words in regard to our staff, we will pass on your comments. Thank you for your feedback in regard to the food that you had in the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Excellent!"

5
20/04/2016

Our stay at this hotel it was wonderful. The staff is very friendly, the suite is spacious. There are two double beds in a separate bedroom and in the family room there is a pullout hid-a-bed. It fit our family of five perfectly. Everything was clean and we have no complaints.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Annie, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you and your family had a wonderful stay with us and that you found the suite to be spacious. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent and friendly guest service. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good place to stay"

5
20/04/2016

Friendly staff, clean rooms, halls and lobby, conveniently located for restaurants, hospital. Within walking distance of downtown and Stanley Park (if you walk regularly). Close to train station to airport. Staff was very helpful in offering suggestions and guidance.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Patricia, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for your kind words in regard to our staff. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. It is great to hear you got the opportunity to explore our beautiful city. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"close to downtown venues"

3
19/04/2016

we chose this hotel for the location...just a few minutes walk to the venue we were going to in the evening...bonus with this was to park our car at the hotel for duration of stay ( a $20. charge for overnight)..several places to eat at or choose the great food truck that parks down here....parts of the area are a bit seedy - ( there are homeless people hanging out on the sidewalk in the evening ).. just go online ahead of time to check out the area so you know what's there and what's within walking distance..check the public transit times if you want to go further. ..wear your walking shoes and plan your trip from a good central location.. our room was comfortable and clean with the sitting room (the couch and chair were a bit dated) separate from the bedroom ..the beds were fine with decent linen... we never noticed much street noise and the two sets of curtains give you an option of how dark you want the rooms. ( it gets slow down in this part of town in the later evening anyhow)....the staff were efficient, polite and approachable..ps..one of the two elevators was still broken but it was't that bad to deal with..would have liked the stair option though..we'd stay again..

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you found your room to be comfortable. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. It is great to hear that the team were efficient, polite and approachable. We are recommended for our ideal location in the heart of Vancouver within walking distance to many of the cities' attractions, shopping, restaurants and public transportation. Being in the heart of downtown there is a certain level of urban activity that takes place. Thank you for your feedback, we appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Oh Canada!!"

4
15/04/2016

This hotel is located on South Granville street. Granville street can be quite intimidating to people, with peep shows, street people doing drugs, marijuana shops and other seedy elements of the big city. That being said, this property is close to Yaletown which appears to be the new trendy neighborhood and a light rail station. Plus a Aqua Bus station that goes to the shops of Granville Island. I have never felt threatened on Granville Street, but I probably wouldn't be out at 3:00am either. This hotel was quite clean, comfortable and a pleasure to stay at. Flat screen TVs in the living room and bedrooms were quite nice and the refrigerator, microwave and Keurig machine is something all hotels need to have. Paid parking charges were average for a big city and the onsite restaurant seemed nice although we did not eat there. Lots of dining, entertainment options nearby makes this a convenient location. Balconies overlooking the city are nice to peer out over Vancouver. We definitely enjoyed staying here.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear William, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you found our hotel a pleasure to stay at and enjoyed the extra amenities such as the fridge, microwave and Keurig machine along with the view of downtown Vancouver from your balcony. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good location"

5
15/04/2016

Went for sea to sky 2016 cheer championship. This was perfect for our family. Room was really nice. Location to places to walk to eat was perfect.Will for sure remember this location next time we are in town for a cheer comp.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that our hotel was perfect for your family and suited your needs. It is great to hear you liked the room and found our location suitable. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Vacouver vacation with kids"

4
13/04/2016

We stayed in a suite, and we were really happy with the room - it was ample space for my husband, myself and our 3 children, and was very clean. Had a microwave and fridge too. The staff was helpful, and friendly with directions on how to get around the city. This was our first time in Vancouver, and the hotel is situated on Granville (street name) and the section is a little grittier than I would prefer - not that anything happened, just something to be known. Though around the corner headed that direction you head towards Yaletown, which is super nice, so it was only one side of the hotel that was on a not so nice street. Also one of the elevators was broken our entire stay, and it definitely caused longer than normal wait times. You could not take the stairs up to your floor either (only down) because the doors were locked at each floor. Used the gym in the hotel and no one was ever in it which was great for me, and it was super clean. This was the first Best Western I have ever stayed at that didn't offer a continental breakfast (many local breakfast options), but something to keep in mind as well, especially if you are staying with kids. Parking was also an extra cost. The location was great though as far as accessibility to everything.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Emily, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that the room was suitable for you and your family and that you found the extra amenities such as the fridge and microwave to be useful. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service and to assist with providing information and directions. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Being located in downtown Vancouver, we offer a competitive parking rate in comparison to other downtown hotels. Thank you for your feedback and we appreciate your suggestions. Due to an unexpected repair, one of our elevators is out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Best Western Chateau Granville"

3
11/04/2016

We stayed 4-4-16 thru 4-6-16. 3 rooms. Upon arrival their only working elevator quit with people inside it. Their other elevator had been inoperable for many days. We had to use the service elevator until they got the main elevator up and running later that evening. It was very frustrating at times to wait 10 to 15 min for the elevator with kids and an 84 year old mother in law. I felt upon check out we should have been given a small credit to each room for the inconvenience. Wifi is horrible, only one person can use the wifi in a room at a time. (not a good idea when you are offering suites, which draw families or larger parties) Drew was a great bell man, and the front desk friendly. The hotel may want to look into what they can do to have the adult store moved to another part of town. My kids wanted to go there since" a peep show is only .25 cents" thank goodness we aren't uptight parents though we did have to explain .

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback in regard to your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We apologize for not meeting your expectations during your stay with us. One of our elevators is currently out of service, we are working on fixing this elevator. We hope to have this elevator up and running soon. Thank your for your kind words in regard to our concierge, Drew and our team at the front desk. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate you taking the time to share your feedback with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Best Western Plus Vancouver"

4
11/04/2016

Main Elevators out of commission during our stay (should have received some type of credit on our bill ) 3 rooms, 2 days. Rooms ample space for the family to spread out. Wifi is horrible, only one person in the room can be on wifi at a time or it doesn't work. Decent location. Though I encourage management to do all they can to get the adult store across the street to move to another side of town (my kids wanted to know what a peep show was, and could they go since its only .25 cents.(thank god we have a sense of humor!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you found the room to be spacious for your family. Due to an unexpected repair, one of our elevators is out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we are working on fixing this problem. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however commended for our proximity to the cities' attractions, restaurants and public transportation. We appreciate your feedback. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"I don't know"

3
10/04/2016

This is hands down the noisiest hotel I have ever stayed in as far as street noise is concerned. Obviously not something the hotel has any control over-and they do offer complimentary earplugs in the room. Thankfully I travel with white noise so my sleep was probably better with that. Based on that alone I probably would not return to this hotel or request a room on the back side of the building. While we were there only one elevator was working and this is a 15 story hotel so you can imagine the wait times if you've got someone going to the garage and someone waiting on the top floor. We were on a high level floor with kids so taking 12 flights of stairs was not an option. I hope this gets fixed soon because it was a huge inconvenience. I thought the price of parking was incredibly inflated. $16/day to park in their own private garage. The wifi situation was not ideal. They have wifi for each room. You enter your rooms passcode and you have wifi while you are in your room. The moment I stepped into the hallway it would disappear and there is no public wifi for the hotel so when I was in the restaurant or in a friends room wifi was not available. This may seem insignificant but when you are traveling internationally and racking up the charges, it leads to a big problem. Several great little restaurants within walking distance and a Starbucks about 400 feet away Overall the hotel was nice, clean, and I thought the staff was welcoming but I do not believe I would be interested in returning as this just does not fit my needs.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us about your experience. We apologize that we could not meet all your expectations during your stay with us. We regret to hear that you were disturbed by the noise coming from the street, we recently upgraded our windows to double pane windows in order to help reduce the noise level coming from the street. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we are working on correcting this issue. Being located in downtown Vancouver, we offer a competitive parking rate in comparison to other downtown hotels. Thank you for your feedback. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Friendly, courteous staff. Convenient location."

4
08/04/2016

This is our second stay at the Chateau Granville. The last one was four years ago. They have upgraded the rooms including the windows and balcony doors since, significantly reducing the street noise inside. It is conveniently located near on Granville (a straight shot to the airport) near Granville Island, Yaletown and not too far from the Robson district and downtown. There's plenty of good restaurants within a short walk. That being said, there are some 'street people so you might want to opt for a taxi ($5-$10 CAD) later at night or if the weather is inclement. My only complaint would be the fact that there was only one public elevator in service during our visit and they had posted notices that this has been and would be the case for some time. This would have been enough for me to rate them a 3-Star property had it not been for Drew, the Bellman who did everything possible to insure our stay was as pleasant as possible, including offering the service elevator if he noticed a long wait or a queue of more people than could comfortably fit into the next lift.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. Thank you for the kind words in regard to our staff. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our proximity to the cities' attractions, restaurants and public transportation. We apologize for the inconvenience caused in regard to one of our elevators being down, due to an unexpected repair. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Granville Review"

5
08/04/2016

The only working elevator was extremely slow. A person should not have to wait 5 minutes and more for an elevator to get to you. Parking fees should be included in room price for 1 vehicle and any extras should be charged accordingly

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Taylor, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We appreciate you taking the time to write to us. We are sorry to hear that we did not meet your expectations during your stay with us. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible Being located in downtown Vancouver, all hotels charge for parking. We are known to offer a competitive parking rate in comparison to other downtown hotels. Thank you for your feedback and we appreciate your suggestions. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"NICE AND CENTRAL"

4
07/04/2016

I have been in this hotel on March 2016. The hotel is located practically at walking distance from downtown. The personnel in general are very polite and efficient. The room was large and clean, the bathroom was a regular one, essential. Wifi connection was free and very fast. Laudry service was fast and good. nThe restaurant in the hotel had a very goos quality of foos with a large choice in the menu, but a little bit expensive. The hotel room rate was excellent and ratio price quality was very good. in summary a very nice hotel.

"Great location, super staff"

4
07/04/2016

We were able to take part of the WA state residents special. If you are from WA state you should check this out. From the moment we arrived we received the very best treatment from every member of the staff. Jonathan, Daniel and Patricia took very good care of our every need. And when they were busy Nicholas [the manager] stepped in and helped us. Our room was spacious and clean and had everything we needed. We had a two bed suite with a separate livingroom. There was a refrigerator, microwave and coffee maker. Both livingroom and bedroom had TVs. The hotel is in a very good location. Close to both shopping and many restaurants, and if you like to walk, Gastown, and Granville Island. The have an enclosed parking garage. I would highly recommend this hotel to everyone. Also check out the Edge, the restaurant, it's the only place we ate while there.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you liked the spacious suite with all the amenities. Thank you for the kind words in regard to our team, I will pass on your feedback to Jonathan, Daniel, Patricia and Nicholas. We are delighted to hear that they were able to assist you during your stay with us. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We hope you got the opportunity to explore our beautiful city. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Not the 'Best' Western"

3
07/04/2016

Good location but very noisy at night, & area was abundant with homeless people pestering you for money. Offered upgrade as was a memeber of hotel chain but room was SMALLER than the suite we had paid for !!!!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. Being in the heart of downtown there is a certain level of urban activity that takes place. We are however, commended for our proximity to the cities' attractions, restaurants and public transportation. We are sorry to hear that we did not meet your expectations during your stay with us. We recently installed double pane windows in our hotel in order to reduce any noise level from the busy Granville Street. Thank you for your feedback, we appreciate you taking the time to share your experience with us. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Great place"

5
06/04/2016

The location is perfect as you can reach the central part of Downtown including Yaletown, which is becoming a hub for a dynamic mix of the dining and entertainment experience these days. The view from the balcony is outstanding as you have a lookout for the downtown area plus the mountains in the backdrop.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us along with the picturesque views from the balcony. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to share your experience with us. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Fantastic room, comfy bed, convenient but...."

4
05/04/2016

First spend the extra money and get the superior double queen with balcony. Lots of room, fantastic beds, fridge, microwave and great view if on Granville side. Make sure you get a high floor, 12th was great. 1204 specifically. Downside (all the clubs are on this street, plus side-you can't hear if you keep the windows shut). Taps in sink and shower wonky so be careful you don't freeze or burn. Once you have them set right, don't breath on them or bump them in anyway. Likely need tightening. The weekend we were there one elevator was down, the sign said for a "short" time. 5 days and counting is NOT a short time. Very unhappy people with long waits. All stairway doors locked. Maybe they should have just kept an employee at the service elevator at least at check in/check out time. He could have gone to the top floor and checked for folks and kept working his way down. Or at least be honest and say the elevator is out for a week or more. Just don't lie and say "short". Would have given 5/5 if they had the elevator thing controlled better and tighter taps. Friendly staff though, clean rooms and great access for the Orpheum.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and the room along with all the amenities and the balcony. Thank you for your feedback in regard to the taps and shower I will inform our maintenance team about this. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Nice hotel, dangerous location"

2
05/04/2016

This hotel is what we were expecting of a BW Plus, good value, clean room, great staff, tasty food in the restaurant. The problem is the terrible neighbourhood. There are peep shows right out the front door, 3 strip clubs on the next block, marijuana shops, tattoo parlours, disgusting streets with excrement and throw up, gum, garbage and homeless. There are ear plugs in the rooms for noise. If you're going for a wild bachelor party, get some piercings, smoke some weed, or want to try the gay thing, this is your spot. If you have a family, choose somewhere else.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. Being in the heart of downtown there is a certain level of urban activity that takes place. However, we are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Loved"

5
03/04/2016

Loved my room, it was big spacious and the front staff was great to me. Very homey and welcoming. Plus the food was great! Room service was fast and there were no issues with booking last minute. A++++

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be homey and welcoming. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. Thank you for your positive feedback in regard to the food that you had in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Lovely stay"

4
01/04/2016

We had a great stay at this hotel. The bed was extremely comfortable, with great pillows and the room very spacious. The bathroom was clean and the shower good. The view down the granville strip is amazing from the 15th floor with the snow topped mountains in the background. The location couldn't have been better. Walking distance to everywhere without being on top of the noise. I would have given 5 stars if it wasn't for one aspect of our stay. When we returned back to our room after a day out the door to our room was open. It must have been left that way after house keeping had been in. This was extremely worrying as we left all our valuble skiing equipment as well as I pads, passports and money in our room. Thank fully nothing was missing. We reported this immediately to the reception desk and were met with no apology. However, it wouldn't deter us from staying there again. The breakfast at the edge was lovely.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us along with the views from the balcony. We are commended for our downtown location, within walking distance to many of the cities amenities. We regret to hear that your door was left opened, we are thankful to hear that known of your items had been removed. We apologize for this inconvenience and we have informed our team of this incident. Thank you for your positive feedback in regard to the breakfast that you had in our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel. Best regards, Anastasios Theodoropoulos General Manager

"Brilliant"

4
01/04/2016

Great place near to everything you would want to visit - within half an hour on the airport sky train. Staff lovely. Only criticism having to pay for orange juice on a prepaid breakfast seemed petty. Also fast internet connection available.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Liz, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us, along with the fast internet connection. Thank you for your kind words in regard to our team, we pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our location, within walking distance to many of the cities attractions and public transportation such as the SkyTrain to the airport. Thank you for your feedback in regard to the breakfast, we appreciate your comments. Thank you for choosing our hotel and we hope to see you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Great location, great room"

4
31/03/2016

This is a great location downtown vancouver where you can walk to many attractions. We easily walked to BC Place, Rogers Arena, Robson Street, Vancouver Convention Center, Canada Place and about a 10 minute walk to the nearest skytrain station of Vancouver city center. Sky train from the Airport to YVR city center was 7.50 per person and only 2.50 pp for the return. It took 25mins from YVR to city center. The hotel was easy to find and the front desk check in and out was quick and friendly. Our room was on the 12th floor and we enjoyed the view! We had a one bedroom suite with a fridge,microwave,coffee maker,2 tvs and a balcony. We ordered dessert from room service and it was fairly quick and was delicious. There are so many great restaurants within easy walking distance. Great hotel, would definitely stay here again with family or on business.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We are commended for our ideal location in the heart of Vancouver within walking distant to many of the cities' attractions, shopping, restaurants and public transportation. It is great to hear that you availed of the SkyTrain from the airport and found our hotel easy to allocate. Thank you for the kind words in regard to our team at the front desk, we are delighted that our team provided you with a quick and friendly check in and out process. We are delighted that you liked the room and all the amenities along with the view from your balcony. Thank you for the feedback in regard to the dessert you had from our restaurant,the Edge Social Grille & Lounge. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Best Western PLUS Chateau Granville Hotel Review"

5
30/03/2016

I would have to say i would never choose another hotel in this city, neither would my friends. Ever time we come to Vancouver we stay here. Elivators were slow this time but it will be fixed obviously. And on the far side of building there is construction of a new high rise so its loud from monday to friday mornings and such but not so bad. Id say definatly stay here.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Jessica, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and that you stay at our hotel every time you come to Vancouver. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk to escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we are currently working at fixing this issue. I am truly sorry to hear that you were disturbed by the noise caused by the construction in the neighboring building. We sincerely appreciate our guest's feedback concerning these issues so that we may approach the City if the construction is occurring beyond their legal requirements. We appreciate you choosing our Hotel. The next time you stay, I will ensure you a room in an area of the Hotel where this construction noise, if still present, will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Good location"

4
26/03/2016

Suite was great - roomy, lots of closet space, bed very comfortable. location great for downtown restarants, shopping. Catering was fine. Only real negative was that only one elevator was working during my stay. There is construction going on next door- not a problem if you are planning to be out and about during the day.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Kelly, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you appreciated our spacious suites and downtown location. It's great to hear you had the chance to explore our wonderful city! Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk so we may escort our guests down if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel! Best regards, Anastasios Theodoropoulos General Manager

"One elevator out of order"

4
25/03/2016

Always great service! I appreciate an early check in. One pit fall was that one elevator was out of order for my one night stay which made for a long trip from the top floor. Parents: it's not amusing what so ever when the elevator is out of order and you allow your kids to press every floor on the one operating elevator!!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Dottie, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you appreciated our friendly service, spacious suites and downtown location. Due to an unexpected repair, we do have one of our elevators out of service. We have tried our best to offer assistance to all our guests to call the front desk so we may escort our guests downstairs if they are experiencing longer wait times. We do apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel! Best regards, Anastasios Theodoropoulos General Manager

"Consistently great service - great value!"

4
24/03/2016

I usually stay at the Chateau Granville in downtown Vancouver. They provide great customer service, the rates are very affordable. Rooms are clean and roomy (suite) Love it there! We had a room with 2 double beds, very clean and comfortable, two TV's, wifi, fridge, Keurig coffee maker. Loved it!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Sierra, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and extra amenities. It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest's needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. I was heartened to read that you had such a wonderful experience at our hotel. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager

"Very nice rooms but inadequate elevator capacity"

3
24/03/2016

On the positive side, this hotel has nice rooms, is located in the heart of Downtown Vancouver, and has nice urban views from the room. The staff is friendly and professional. But a serious negative, at least during my stay was that one elevator was out of order. This property is a fifteen floor property and has only two elevators, chichis inadequate as it is. Take one out of commission and now you have 15 minute waits to get down to the lobby or up to your room. They really have a problem in this regard.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear David, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you appreciated our spacious suites and downtown location. Due to an unexpected repair, we do have one of our elevators out of service. We have offered assistance to all our guests to contact the front desk so we can escort them down in our other service elevator if you are experiencing longer wait times. We due apologize for the inconvenience caused and we do hope to have this situation rectified as soon as possible. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel! Please feel free to contact me if you wish to further discuss. Best regards, Anastasios Theodoropoulos General Manager

"Great location,"

5
24/03/2016

Great location, great service, staff were very friendly. Vancouver is really a beautiful city with wonderful places. Many places can be visited on foot and transportation near the hotel is very easy to use.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Karin, Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us. It is gratifying to read feedback such as yours. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. It's great to hear that you had the chance to explore our wonderful city. We are commended for our great location in the heart of downtown Vancouver, close to the cities attractions, shopping and public transportation. I was heartened to read that you had such a wonderful experience at our hotel. We appreciate you taking the time to write to us about your positive experience. We will certainly pass on your great comments to the team. Thank you for choosing our hotel and we look forward to seeing you on next stay. Best regards, Anastasios Theodoropoulos General Manager

"Experienced early morning construction-the back rooms"

3
23/03/2016

The facilities are great and stayed here before. However, this time around, customers should be made aware that if you are being put in the back row of rooms, there is a high-rise construction and I anticipate that this will go on for another year. Too much noise from the construction. Was not warned.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear George, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. I am truly sorry to hear that you were disturbed by the noise of the new building construction close to our Hotel. I understand this can be frustrating and unfortunately, as our city has been undergoing a construction boom for some time, this disruption is city wide. We appreciate your choosing our Hotel. Please contact me and I will ensure you a room in an area of the Hotel where this construction noise, if still present , will not be disrupting. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Everything I remembered"

4
22/03/2016

I was in Vancouver for the weekend for a conference. I've stayed at this hotel before and as I was coming in by train from the airport thought I would stay here again. It's an easy train ride in and the walk from Yale Town station on a Friday night is right through one of the entertainment districts. It's great if you like people watching and don't have too many bags. My checkin was super easy and my room quite lovely. The bed was great and I fell into it for an undisturbed sleep. I had a friend picking up a package from me and the front desk was only too happy to help coordinate that for me. I love the smell of the shampoo in the rooms. It's really minty or something. Anyway it helps to really wake up the senses in the morning. I'd stay here again.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us and had a great night sleep at our hotel. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We are delighted to hear our team were able to accommodate you with an easy check in and in regard to the package being collected by your friend. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Central Location within walking distance to attractions"

4
21/03/2016

Great location, great service, room was ready when we checked in at 2pm, always a bonus after a long flight. Staff were very friendly and even after the remote didn't work, it was quickly replaced with another one.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Lana, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us. We pride ourselves on our customer service, it is great to hear that our team were able to assist you and deliver our hotel promise, with excellent guest service. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Loved my Suite!"

5
18/03/2016

We were facing Granville Street and enjoyed the view. Our suite was great and the bed was wonderful! We were in town for a medical appointment at St Pauls Hospital and this was a very easy walk. Restaurant was superb - great food, great staff and room service was appreciated!

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Guest, Thank you for your positive feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed the suite and the view from the balcony. Thank you for your feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Vancouver 7's"

5
16/03/2016

Nice hotel, walking distance everywhere. All of my friends were in the same hotel. I was there super early and they still let me check in. Good food at the restaurant as well. Very clean room, perfect for what I needed.

BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville Hotel & Suites, responded to this review
Dear Shannon, Thank you for your feedback regarding your stay at the Best Western Plus Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you enjoyed your stay with us during the rugby 7's. We are commended for our ideal location in the heart of Vancouver close to the cities' attractions, shopping, restaurants and public transportation. Thank you for your positive feedback in regard to our restaurant, the Edge Social Grille & Lounge, we will pass on your feedback to the chef and his team. We appreciate you taking the time to write to us about your positive experience. Thank you for choosing our hotel and we look forward to seeing you on your next stay. Best regards, Anastasios Theodoropoulos General Manager

"Love the Best Western Chateau Hotel & Suites"